Tobii TOBIIC12B Tablet Communication Device User Manual 2

Tobii Technology AB Tablet Communication Device 2

Contents

User Manual 2

31Tobii C-Series User’s Manual5.6.1 Adjusting the SoundYou can congure the built-in speakers using the Windows 7 Control Panel > Hardware and Sound and the C-Series Hardware Options.Refer to Microsoft’s information on how to congure the sound in the Windows 7 Control Panel.To congure the sound in C-Series Hardware Options:1.  Open the C-Series Hardware Options > Audio.2.  Click one of the options below Speaker output.The two audio channels, Left and Right, provide two levels of audio output. For example, the Left Channel may output the auditory scanning cues to the user’s headphones, while the Right Channel could output the chosen text to the speakers of the device, to be spoken aloud.Please note that the Left and Right Channel do not refer to left and right speakers. Either channel can output sound/audio to both of the speakers.Chapter 5   Using the Tobii C-Series
32Tobii C-Series User’s Manual5.7 Using HeadphonesIf you want to enable the use of headphones:1.  Open the C-Series Hardware Options > Audio.2.  Select the Enable headphones check box.If you want to disable the use of headphones:1.  Open the C-Series Hardware Options > Audio.2.  Click to clear the Enable headphones check box.5.8 Using Bluetooth® (optional)The built-in Bluetooth® enables connection to wireless devices which comply with ordinary Bluetooth® standards.5.8.1 Handling Licenses To use Bluetooth® communication in the device, a license is required. To view or enter a license, go to the Licenses section in the C-Series Hardware Options.5.8.2 Enabling and Disabling Bluetooth® CommunicationYou enable and disable Bluetooth® communication in the Wireless section in the C-Series Hardware Options.To enable Bluetooth® communication:1.  Select the Enable wireless units check box.2.  Select the Bluetooth check box.Chapter 5   Using the Tobii C-Series
33Tobii C-Series User’s ManualTo disable Bluetooth® communication:• Clear the Bluetooth check box or the Enable wireless units check box for disabling all wireless units.If the Bluetooth® communication is activated you can see the Bluetooth icon in the Notication area on the desktop.Notication Area5.8.3 Connecting to a Bluetooth® DeviceWhen the Bluetooth communication is activated (see above) you can connect the C-Series device to another Bluetooth® device. To search for available Bluetooth® devices and connect to them, use the Bluetooth Devices in Windows 7. To access Bluetooth Devices:• Double-click on the Bluetooth icon,  , in the Notication area.5.9 Using the WLAN (optional)The built-in WLAN (Wireless Local Area Network) support enables connection to a wireless network in compliance with the standard  802.11 b/g for the C8 and C12 and 802.11 b/g/n for the C15.5.9.1 Handling LicensesTo be able to use WLAN communication, a license is required. To view or enter a license, go to the Licenses section in the C-Series Hardware Options.5.9.2 Enabling and Disabling the WLAN CommunicationYou can enable and disable WLAN communication in the Wireless section in the C-Series Hardware Options.Chapter 5   Using the Tobii C-Series
34Tobii C-Series User’s ManualTo enable WLAN communication:1.  Select the Enable wireless units check box.2.  Select the WLAN check box.To disable WLAN communication:• Clear the WLAN check box or clear the Enable wireless units  check box for disabling all wireless units.5.9.3 Connecting to a WLANTo enable WLAN communication:1.  Click on the WLAN icon,  , in the Notication area on the Desktop.2.  Select Connect to a network.3.  Select a network to connect to.A wireless access point which supports antenna diversity is recommended when setting up a wireless network to use with a C-Series device, for reliable performance. Such access points are generally recognized by having two antennas on the router device.Using an antivirus program is strongly recommended.5.10 Using the CameraThe built-in camera allows you to take snapshots of items in front of the C-Series device. On the Tobii C8, the camera is located on the top of the device. Chapter 5   Using the Tobii C-Series
35Tobii C-Series User’s ManualOn the Tobii C12 and Tobii C15, it is located on the back of the device.Refer to Tobii Communicator or alternative communication software manuals for camera function utilization.5.11 Using the Mobile Phone (optional)To use the built-in Mobile phone communication feature you need a valid SIM card from a network operator in your area. The SIM card should be installed beneath the SIM card cover on the back of the C-Series device.The Mobile phone feature can be used to:• Send and receive text messages (SMS) and multimedia message (MMS)• Make telephone calls through synthetic voice• Answer telephone calls through synthetic voice5.11.1 Handling LicensesTo be able to use Mobile phone communication, a license is required. To view or enter a license, go to the Licenses section in the C-Series Hardware Options. Chapter 5   Using the Tobii C-Series
36Tobii C-Series User’s Manual5.11.2 Enabling and Disabling the Mobile PhoneYou can enable and disable Mobile phone communication in the Wireless section in the C-Series Hardware Options. To enable Mobile phone communication:1.  Select the Enable wireless units check box.2.  Select the Mobile Phone check box.To disable Mobile phone communication:• Clear the Mobile Phone check box or clear the Enable wireless units check box for disabling all wireless units.The SIM card must not have a security code enabled to be used with a C-Series device.5.12 Using Environmental Control  (optional)The C-Series device includes an environmental control unit, Tira-2.1. The Tira is a programmable infrared device that can be used to control equipment with IR remote controllers such as TV-sets or DVDs. Refer to Tobii Communicator or alternative communication software manuals on how to connect, congure and use IR remote controls.Chapter 5   Using the Tobii C-Series
37Tobii C-Series User’s ManualTira-2.1(IR Environmental Control)C15C8 C12If the device you are trying to control is not responding, try tilting the C-Series device up or down slightly to change angle at which the IR signal is being sent.5.12.1 Handling LicensesTo use the Tira, a license is required. To view or enter a license, go to the Licenses section in the C-Series Hardware Options.5.12.2 Enabling and Disabling TiraYou can enable and disable Tira in the Environmental Control section of the C-Series Hardware Options.To enable Tira:Chapter 5   Using the Tobii C-Series
38Tobii C-Series User’s Manual• Select the Tira check box.To disable Tira:• Clear the Tira check box.5.13 Creating Shortcuts to ActionsYou can create shortcuts to tasks, called actions, by programming the quick access buttons and connected Switches. The quick access buttons are located on the right side of the C-Series device, named A, B and C. Switches are connected to the Switch connectors.Switch 13,5 mm monoSwitch 23,5 mm mono5.13.1 Available ActionsThis is a short description of each action available to set:• Send input – Allows the user to send input to an alternative program (keystroke, mouse click or text).• Start Program – Allows the user to start a program.• Volume – Allows the user to adjust the volume up or down or to set mute on or off.• Backlight – Allows the user increase or decrease the backlight of the screen.• Eye tracking – Allows the user to show and hide the track status window, calibrate or pause the eye tracking on or off.• Wireless – Allows the user to either set all radio connections on or off, or a specic wireless connection.• Touch Screen – Allows the user to turn on or off the Touch Screen.The available actions are the same for the quick access buttons and Switches. To create a shortcut to an action:1.  Open the C-Series Hardware Options. Chapter 5   Using the Tobii C-Series
39Tobii C-Series User’s Manual2.  Select Buttons or Switches, depending on which one you want to customize.3.  Click Set action to view the dialog box where you can select the action you would like the button to perform. By selecting one of the actions, the options for this action will be revealed below the chosen action.If you would like the quick access button to make a sound when pressed, select the Play sound check box after having set an action. 5.13.2 Selecting ActionsSend Input – choose either to send a keyboard input, a mouse click or specied text by clicking the option you want the device button or Switch to perform.•  Send keyboard input – In the Send keyboard input list, select the keystroke you want to send to an alternative program.•  Send mouse click – In the Send mouse click list, select the desired mouse click: left, middle or right mouse click. •  Send text – In the Send text box, type the text you want to send to an alternative program.Start Program – Click Browse the rst time you are using this option to nd and select a program.Chapter 5   Using the Tobii C-Series
40Tobii C-Series User’s ManualThe next time you click the Start Program option a list of previously selected programs will be displayed. You can then directly select a program from the list or click Browse if you want to start a program not in the list.For the selected program it is possible to add program arguments. However, this is normally not required. If the program should require arguments and you do not know what to enter, please contact the company you purchased the software from.Volume – choose to increase, decrease or mute the volume by clicking the preferred option.Backlight – choose to either increase or decrease the screen backlight by clicking the preferred option.Eye Tracking – choose to toggle track status window, calibrate eye Chapter 5   Using the Tobii C-Series
41Tobii C-Series User’s Manualtracking or toggle eye tracking on/off.To enable this option you have to install the Tobii Eye Control Suite and a CEye. See Tobii CEye Module chapter.Wireless – you can either set all radio connections on/off or each individual wireless unit on/off one by one, by clicking the options.Touch Screen – choose to turn the touch screen on or off.If actions for a Switch are customized both in the C-Series Hardware Options and in Tobii Communicator or in alternative communication software all actions will be performed simultaneously. Ensure that the specied action for a Switch does not conict with an action set for the same Switch in Tobii Communicator or in alternative communication software.5.14 Handling LicensesTo add new and/or view existing licenses:• Open the C-Series Hardware Options > Licenses.Chapter 5   Using the Tobii C-Series
42Tobii C-Series User’s ManualTo  add a license:1.  Click Add License(s).2.  In the Enter license box, type the new license and then click Add.For typing the license use either a connected keyboard or the on-screen keyboard by clicking this button  .5.15 System InformationTo view the version and model of the device:1.  Open the C-Series Hardware Options. 2.  Select System Information. Please have this information available if you have problems with the device and need to contact Customer Support.Chapter 5   Using the Tobii C-Series
43Tobii C-Series User’s ManualBy clicking Copy all information you can paste the information into a document (such as Notepad or WordPad) or directly into an e-mail.5.16 Performing Backup and Restore5.16.1 User Profile CardThe C-Series device comes with a 1GB SD card installed. The purpose of this card is to backup personal settings and data. In the case of fatal damage to the C-Series device, Tobii Technology can remove the SD card and have it inserted into a new device for quick and easy retrieval and restoration of personal data and settings.5.16.2 Restoring Backup Files by the UserThe backup les are placed in the directory Q:\Backup\<date>. The backup process, which runs as user TobiiTaskManager, executes once a week (every Sunday at 15.00) and the three latest backups are saved.If your C-series device is not up and running at this time the backup will not be performed.The process backs up les for all users. If the backup drive does not have enough space some les will not be backed up. Image les have the lowest priority (backed up last). The largest le size for the backup of individual les is 100 MB, les larger than this will be excluded.To restore backup les, copy the folders in the directory Q:\Backup\<date> to the C:\ drive.Copies of these backup les can be saved anywhere you wish, to an external hard drive, for example, or to a USB stick. Copy the folders in the directory Q:\Backup\<date> to any external directory or drive of your choosing.5.16.3 Restoring the Factory Settings of a C-Series Device: Every C-Series device has a factory image stored on the disk. If you need to restore the device back to its original state, this can be done by Chapter 5   Using the Tobii C-Series
44Tobii C-Series User’s Manualusing our OEM Factory Restore Application. Please note that this will delete any personal data or software installed after the device was delivered. The device will be reset to the exact same image it had when it was shipped from TobiiTo restore the factory settings for your C-Series device, performe the following procedure:1.  Backup your personal data such as documents and Tobii Communicator settings etc.2.  Shut down the device 3.  Connect a keyboard 4.  Start up device again.5.  Press and hold F8 during startup 6.  Select “Repair your computer” 7.  Select the keyboard layout (language) you want 8.  Select “Tobii User” and enter “Tobii” as password (Case Sensistive) 9.  Select “OEM Factory Restore Application” 10.  Select “Restore”. 11.  Now accept the agreements and conrm the restore again with “Yes”.The factory restore process will now start. This will take about 30-40 minutes. After the restore process is nished, the device will be reset to its original image. If you have ordered additional licenses after you ordered the device, these will have to be input again. Any licenses originally ordered together with the device will automatically be activated. Also, if the device was ordered without a CEye module, Tobii Eye Control Suite will have to be reinstalled if the device is intended to be used with a CEye. Make sure you’ve connected the power supply before you start the process - do not run the device on batteries, as it might run out of power during the factory restore. In such a scenario, you might have to send the unit back to Tobii for repair. Chapter 5   Using the Tobii C-Series
45Tobii C-Series User’s ManualThe Tobii CEye Module is an eye control unit which is designed to dock seamlessly into a Tobii C12 or C15 (not used with C8) and operate with precision regardless of glasses, contact lenses, eye color or light conditions. The CEye Module enables you to control the computer with your eyes. By looking at the screen, you control the mouse pointer and you click by blinking, dwelling (staring at the screen for a certain length of time) or using a Switch.6.1 Installing the Tobii CEye ModuleTo enable eye control with a Tobii C12 or C15 you must rst connect the Tobii CEye Module to the device and then install the Tobii Eye Control Suite. See instructions below.Do not use the table stand (or regular mounting bracket stand) with a CEye connected.6.1.1 Mounting the CEye Module to the Tobii C12 or C15When mounting the Tobii CEye to a Tobii C12 or C15 it is important that the contact areas between them are clean.Mount the CEye to the Tobii C12 or C15 in the following way:1.  Make sure that the Tobii C12/C15 is shut down.2.  Remove the power adapter and batteries.3.  Place the Tobii C12/C15 face down on a at surface.4.  Use the accompanying Torx 10 screwdriver and screws to mount the CEye to the Tobii C12/C15.Do not overtighten the screws, tighten until you encounter resistance. Overtightening may increase risk for breakage and will not improve functionality. First, screw one screw in lightly, then the second, lightly. Second, tighten the rst screw, then the second.Tobii CEye Module & Eye Control6Chapter 6   Tobii CEye Module & Eye Control
46Tobii C-Series User’s Manual6.1.2 Required SoftwareThe required software for the CEye module is the Tobii Eye Control Suite. The Tobii Eye Control Suite includes two components: the interaction server application and a system tray application, Tobii Eye Control Options. The interaction server runs in the background and has no user interface. A user interface is instead provided by the tray application, Tobii Eye Control Options, or by Tobii Communicator or alternative communication software. The interaction server also contains the Windows Control application, accessible from the Tobii Eye Control Options. The latest required software will be on a USB stick delivered with the CEye Module.Chapter 6   Tobii CEye Module & Eye Control
47Tobii C-Series User’s Manual6.1.3 Installation of Eye Control Software from USB StickTo install the latest necessary software from the USB stick, make sure the C-Series Device is turned on, then:1.  Insert the included USB stick in one of the two USB ports on the C-Series (marked with the USB icon,   ). The AutoPlay window opens automatically, labeled with the name of the USB manufacturer and the drive, KINGSTON (D:).2.  Double-click on the Open folder to view les folder.3.  Double-click on the   -Startup icon to start the Tobii Eye  Control Suite installation process. Be aware that after double-clicking the  -Startup icon it may take up to a minute or so before the Tobii Eye Control Suite window will open. Though nothing appears to be happening during this time, drivers are being automatically installed. 4.  Tobii Eye Control Suite window will open. Read the installation information and follow the instructions (click Next, etc.). After installation is complete, click Close.5.  Close the KINGSTON (D:) drive window6.  Remove the USB stick.The required software is now installed onto your C-Series device. To activate the software once your CEye module is physically attached:• Open Tobii Communicator or your alternative communications software, and follow the instructions provided in the respective manuals for enabling and calibrating eye control.To enable eye control in the Windows environment (Windows Control), launch Tobii Eye Control Options using the following pathway:•  Start > All Programs > Tobii > Tobii Eye Control Suite > Tobii Eye Control OptionsSee Accessing the Tobii Eye Control Options in this chapter of the User’s Manual for more information. Chapter 6   Tobii CEye Module & Eye Control
48Tobii C-Series User’s Manual6.2 Using the Tobii CEye Module6.2.1 PositioningThe Tobii C12 or C15 with the CEye attached is designed to work optimally when it is parallel to the user’s eyes at a distance of about 60 cm (23.5 in). This means that for those users leaning sideways or those lying down the C12/CEye or C15/CEye also needs to be tilted in order to keep the users eyes parallel to the screen and at the optimal distance.~60cm90°Make sure the user is placed comfortably in relation to the optimal positioning of, and distance from, the unit. Be aware also that the user’s comfort, as well as the Eye Tracking performance, will be enhanced if the sun is not shining directly on the screen or into the user’s eyes. 6.2.2 Track Status ViewerUse the Track Status viewer (see Using the Tobii C-Eye Module>Showing Track Status for more information on how open the Track Status viewer) to help determine the optimal height and horizontal positioning for eye tracking with the C12/CEye or C15/CEye.• Ideally, the two dots that represent the user’s eyes should be in the middle of the Track Status viewer.• Use the distance meter on the right hand side of the Track Status viewer to determine the optimal distance the user should be from the C12/CEye or C15/CEye.• The white bar in the distance meter should hover near the center, within the green, when the optimal distance from the C12/CEye or C15/CEye is reached. Chapter 6   Tobii CEye Module & Eye Control
49Tobii C-Series User’s ManualFor information about calibration of the CEye see Using the Tobii C-Eye Module>Calibrating. Also check the lighting conditions, related to what is mentioned above, when calibrating.6.2.3 Track BoxThe Tobii CEye allows for extensive head movement. Once the C12/CEye or C15/CEye is properly calibrated and placed in front of the user, no further adjustments are required.30 cm20cm    40 cm~60cmThe Tobii CEye produces an industry leading sized track box with the approximate dimensions of 40 cm x 30 cm 20 cm / 15.7 in x 11.8 in x 7.9 in (Width x Height x Depth). The Track Box is an invisible box positioned approximately 60 cm (23.5 in) straight out from a point just above the middle of the C12 screen.In order to be tracked properly for functional Eye Tracking the user needs at least one eye in the track box at all times.Chapter 6   Tobii CEye Module & Eye Control
50Tobii C-Series User’s Manual6.2.4 Accessing the Tobii Eye Control OptionsThe Tobii Eye Control Options is a program for quick and easy access to control functions such as track status, calibration and common settings.You start Tobii Eye Control Options in one of the following ways: • Go to Start menu > All Programs > Tobii > Tobii Eye  Control Suite > Tobii Eye Control Options.• Double-click on the Tobii Eye Control Options icon,  , in the Notication area, or on the shortcut,  , on the Desktop (if one has been made).• Right-click (hold nger on icon for touch screen right clicking) on the Tobii Eye Control Options icon,  , in the Notication area and then click Settings.In the list to the left in Tobii Eye Control Options, select which option you want to change. In the list to the right, the available options will be revealed. Click OK to save changes. This will also close Tobii Eye Control Options closes. Click Cancel to cancel the changes. This will also close Tobii Eye Control Options.Click Apply to save changes. Tobii Eye Control Options will remain open.Chapter 6   Tobii CEye Module & Eye Control
51Tobii C-Series User’s Manual6.2.5 Creating a New ProfileUse of different proles allows you to store multiple people’s calibrations and feedback preferences on one device. Alternatively, one person might want to store multiple proles for him/herself if that person wears glasses occasionally or uses multiple means of accessing the device.To create a new prole:1.  Open Tobii Eye Control Options, click User Proles.2.  Enter a new name in the Prole name eld. 3.  Select an existing prole in the Based on prole drop down list. The new prole will inherit all settings from the selected prole. Note that if no proles have been created previously, the only one to select is the default prole.4.  Click Create to save the new prole. The new prole is saved directly upon clicking Create.6.2.6 Selecting Current User ProfileTo select current user prole:1.  Open Tobii Eye Control Options.2.  Select a user prole in the Current User Prole drop down list.3.  Select Apply.Chapter 6   Tobii CEye Module & Eye Control
52Tobii C-Series User’s Manual6.2.7 Deleting a ProfileTo delete a prole:1.  Open Tobii Eye Control Options > User Proles.2.  Select a prole in the Prole to delete drop down list.3.  Click Delete to delete the selected prole. The prole is deleted directly upon clicking Delete. Note that the default prole cannot be deleted.6.2.8 Customizing the InteractionTo adapt the CEye module’s interaction, follow the steps below.1.  Open Tobii Eye Control Options > Interaction. Chapter 6   Tobii CEye Module & Eye Control
53Tobii C-Series User’s ManualScope2.  Select how the interactions setting should be reected: • Click Default settings of the currently selected user prole if you want to apply the new settings to the whole user prole and not only to a particular application. • Click Application specic settings of the currently selected user prole if you want to apply the new settings to a specic application of a user prole. Then select application in the Application drop down list.Method3.  Select the activation method from the Activation method drop down list. There are three methods available, each with different activation times: • Dwell. Adjust the dwell time by moving the Dwell time slider.• Switch. Adjust the minimum time for a click duration and the minimum time between clicks by moving the respective slider.• Blink. Adjust the minimum and maximum duration for a blink by moving the respective slider.Visual Feedback4.  Select the symbol for visual feedback from the Dwell feedback type drop down list.5.  Select the color of the feedback symbol in the Feedback color drop down list.6.  Specify the dot size and opacity of the feedback symbol by moving the respective slider.7.  Select the Show visible outline around the activated region checkbox to see a dashed line around the activated area in all instances of eye control selection8.  Select Simulate activation if you want to see how the activation method will appear on the screen. The example is shown above the Simulate activation button.Chapter 6   Tobii CEye Module & Eye Control
54Tobii C-Series User’s Manual6.2.9 Customizing the CalibrationTo customize the calibration, follow the steps below.1.  Open Tobii Eye Control Options > Calibration Settings.General2.  Select calibration background by clicking the background color button and select the desired color.3.  Specify the number of points you want to calibrate with (two, ve or nine) from the Calibration points drop down list. The higher number of points, the more accurate the calibration.4.  Select if you want to have sound feedback or not from the Sound feedback drop down list.Chapter 6   Tobii CEye Module & Eye Control
55Tobii C-Series User’s ManualStimulus5.  Select the stimulus type from the Stimulus type drop down list. There are three types available, each with different customizing options: • Dot:  - Select color of the dot by clicking the Stimulus color button.  - Select size of the dot by selecting from the Stimulus size drop down list. - Select speed of the dot by selecting from the Stimulus speed drop down list.• Image:  - Select primary stimulus by clicking Browse and selecting an image. - Select secondary stimulus by clicking Browse and selecting an image. - Select size of the image by selecting from the Stimulus size drop down list. - Select speed of the image by selecting from the Stimulus speed drop down list. • Video:  - Select primary stimulus by clicking Browse and selecting a video. - Select secondary stimulus by clicking Browse and selecting a video. - Select size of the video by selecting from the Stimulus size drop down list. - Select speed of the video by selecting from the Stimulus speed drop down list. 6.  Check the Animate stimuli check box if you want the stimuli to be animated.7.  If you want to control the calibration, i.e. decide when to move the calibration stimuli, with a keyboard, check the Keyboard step-through check box.Chapter 6   Tobii CEye Module & Eye Control
56Tobii C-Series User’s Manual• For Keyboard step-through, use the ‘S’ key to step (to move the calibration stimuli) and the ‘Esc’ key, the Left mouse button or touching the touch screen to interrupt calibration. When using Image or Video calibration, use the ‘T’ key to toggle between primary and secondary stimulus images.6.2.10 Customizing the Calibration AreaCustomizing the calibration area can be useful if you have discovered that the user cannot access certain areas of the screen using eye control. By sizing the calibration area to exclude the areas that the user cannot access it can improve the overall calibration.To customize the calibration area, follow the steps below:1.  Open Tobii Eye Control Options > Eye Tracking.2.  Click the Calibration Area… button.3.  A blue semi-transparent area is displayed on the desktop. You can move and resize the blue area to make it t your preferred calibration area.Chapter 6   Tobii CEye Module & Eye Control
57Tobii C-Series User’s Manual6.2.11 Showing Track StatusThe track status viewer is a window/dialog where you can verify that the eye tracker recognizes your eyes and that you are well positioned in front of the device.Open the track status viewer in one of the following ways:• Open Tobii Eye Control Options > Eye Tracking and select the Track status button.• Right-click (hold nger on icon for touch screen right clicking) on the Tobii Eye Control Options icon,  , in the Notication area and select Show track status.Notication AreaChapter 6   Tobii CEye Module & Eye Control
58Tobii C-Series User’s Manual6.2.12 CalibratingThe calibration can be started in one of the following ways:• Open Tobii Eye Control Options > Eye Tracking and then click the Start Calibration... button.• Right-click (hold nger on icon for touch screen right clicking) on the Tobii Eye Control Options icon,  , in the Notication area and select Start Calibration.Notication Area6.2.13 Interrupting CalibrationInterrupt the calibration in one of the following ways:• Press Esc.• Left-click on the screen with the mouse.• Touch the screen.6.2.14 Customizing Active EyeSelect the eye you want to be tracked by the eye tracker by:1.  Opening Tobii Eye Control Options > Eye Tracking.2.  Selecting active eye from the Active Eye drop down list.  Note! This is done after a calibration is nished.Chapter 6   Tobii CEye Module & Eye Control
59Tobii C-Series User’s Manual6.2.15 Improving Calibration Point(s)After calibration, you may want to improve one or more points. There is a color scheme used that will help you to understand the quality of your calibration. • If the background color of the Calibration Result is light red, you have achieved a relatively low quality calibration. You can improve one or more points individually, or recalibrate completely, to achieve better eye tracking results. • If the background color of the Calibration Result is light yellow, you have achieved a medium quality calibration. You might be able achieve better eye tracking results by improving one or more points individually.• If the background color of the Calibration Result is green, you have achieved a high quality calibration.Be aware that no matter what quality of calibration you have achieved you will be able to select OK or Apply and begin using eye control. It is the accuracy and functionality of the eye control that is affected by the quality of the calibration results. Try for the best calibration possible.Chapter 6   Tobii CEye Module & Eye Control
60Tobii C-Series User’s ManualThe closer the lines within the calibration point are to a dot in the center of the circle of the calibration point, the better the calibration is of that point, .You can choose the points to be improved and calibrate only those points again. Improve one or more calibration points by:1.  Opening Tobii Eye Control Options > Eye Tracking.2.  Under Calibration Result marking the point(s) you want to improve.3.  Clicking Improve Point(s) and a calibration for the selected point(s) will start.6.2.16 Removing Calibration Point(s)If there is a calibration point that is consistently bad after calibration (the green lines are scattered all around and outside the circle of the calibration point) you can remove that point completely from the calibration, this may improve the calibration of the other points. Be aware that if you remove a point, that area of the screen will be uncalibrated and eye tracking will not function properly there. Remove one or more calibration points by:1.  Opening Tobii Eye Control Options > Eye Tracking.2.  Under Calibration Result marking the point(s) you want to remove.3.  Clicking Remove Point(s).Chapter 6   Tobii CEye Module & Eye Control
61Tobii C-Series User’s Manual6.2.17 Customizing Windows ControlTo customize Windows Control, follow the steps below:• Open Tobii Eye Control Options > Windows Control Settings.Mouse control speed• Customize the mouse control speed by moving the Mouse control speed slider. Move the slider to the right to increase the speed and to the left to decrease it.Magnier size and zoom• Customize the size of the magnier by moving the Magnier Size slider. Move the slider to the right to increase the size and to the left to decrease it.• Customize the zoom factor by moving the Zoom Factor slider.  Move the slider to the right to increase the zoom factor and to the left to decrease it.Chapter 6   Tobii CEye Module & Eye Control
62Tobii C-Series User’s ManualAuto switch from right to left click• Check this check box if you want Windows Control to automatically switch the desired mouse click selection back to a left click,  , after a right click,  , has been chosen and performed.Auto start• Check the Auto start windows control at boot check box if you want Windows Control to auto start when the Tobii Eye Control Suite starts.Turn off scroll functionality• Check the Turn off scroll functionality check box if you do not want eye controlled scrolling to be active.Custom cursorsCustom cursors is a feature that turns the regular mouse cursor into a number of different cursors when using Windows Control. The different cursors visually represent the type of “mouse click” for eye control that you have chosen from the Windows Control Menu (for the denitions of the Windows Control Menu symbols see Clicking with Windows Control, Magnifying with Windows Control and Selecting Windows Control Functions). or   +   = cursor type   (move cursor, no clicking) +   = cursor type   (single left click) +   = cursor type   (single right click) +   = cursor type   (double left click) +   = cursor type   (double right click) or   +   = cursor types   (drag) and   (drop) or   +   = cursor type   (no movement)Chapter 6   Tobii CEye Module & Eye Control
63Tobii C-Series User’s Manual• Check the Custom cursors check box to activate custom cursors for Windows Control.6.2.18 Starting and Disabling Windows ControlTo start the Windows Control, right-click on the Tobii Eye Control Options icon, , in the Notication area and select Enable Windows Control.Notication AreaOrSelect the Tobii Windows Control  shortcut icon,  , from your desktop. This will immediately start Windows Control.To disable Windows Control right-click on the Tobii Eye Control Options icon, , in the Notication area and select Disable Windows Control.You can also start the Windows Control Menu from Tobii Communicator or alternative communication software, which has implemented the functions provided by the Tobii Eye Control SDK6.2.19 Placing the Windows Control MenuThe menu can be placed anywhere on the desktop or docked along the edge of the screen. You dock the Windows Control Menu by dragging it to the edge of the screen. You can also do this by pressing and dragging the Move icon  . When the menu is docked you have to look outside the screen to bring up the Window Control Menu items.Chapter 6   Tobii CEye Module & Eye Control
64Tobii C-Series User’s Manual6.2.20 Clicking with Windows ControlSelect what type of mouse click you want to perform from the Button drop down list in the Windows Control Menu.  Right-click simulates a right mouse click.  Left-click simulates a left mouse click.6.2.21 Magnifying with Windows ControlTo use the magnier, select the magnier icon,  , in the Windows Control Menu.If you want to perform a click with the magnier:1.  Select the magnier.2.  Select the other options as usual. The options will now have changed to reect the magnication state.  Right Click Zoom  Left Click Zoom6.2.22 Selecting Windows Control FunctionsYou can set different functions for clicking:  Mouse cursor  No cursor movement on screen Single-click Double-click  Drag and drop6.2.23 Pausing Windows ControlTo pause Windows Control select the Pause icon in the Windows Control Menu.Chapter 6   Tobii CEye Module & Eye Control
65Tobii C-Series User’s Manual PauseWhen Windows Control is not enabled, pausing eye control can also be accomplished by looking at (about) the Tobii logo at the bottom/center of the Tobii CEye,then selecting, using eye control, the pause icon that pops up.6.2.24 Scrolling with Windows ControlThe scroll buttons appear automatically in the upper right corner in any object which can be scrolled. The buttons will only appear on the window which has focus. To activate the scroll press the   icon. If the buttons are in the way you can use the   icon to hide them.When scroll mode is activated you will see a shaded gradient over the window which will be scrolled.To scroll, look at the top or bottom of this gradient area.Scroll functionality can be turned off in Tobii Eye Control Options > Windows Control Settings > Turn off scroll functionality.Chapter 6   Tobii CEye Module & Eye Control
66Tobii C-Series User’s Manual7.1 Temperature & Humidity7.1.1 General UseThe Tobii C-series and CEye is best kept in dry conditions at room temperature. The recommended range for temperature and the humidity value for the device is as follows:Portable mode:• Temperature: 0°C to 30°C (32°F to 86°F)• Humidity: Max 70% (no condensation on the device)Mounted mode:• Temperature: 0°C to 40°C (32°F to 104°F)• Humidity: Max 70% (no condensation on the device)7.1.2 Transportation and StorageFor transportation and storage excluding batteries the recommended range for temperature and the humidity value for the device is as follows:• Temperature: -40°C to 70°C (-40°F to 158°F)• Humidity: 20% to 70% (no condensation on the device)The Tobii C-series and CEye is not waterproof or water resistant. The device should not be kept in excessively humid, damp or otherwise wet conditions. Do not submerge the device in water or in any other liquid. Be careful not to allow liquids to be spilled upon the device.7.2 Changing the Side CoversTo remove the side covers:1.  Shut down the C-series.2.  Remove the power adaptor and batteries (See Installing and Releasing the Batteries)3.  Place the C-Series device face down on a at surface with the side cover you wish to remove facing away from you.4.  Take a rm grip on the top and bottom of the device and push the Product Care7Chapter 7   Product Care
67Tobii C-Series User’s Manualtwo protruding plastic tabs away from you with your thumbs. With some pressure the tabs should release and the side cover should come off.To reapply the side covers:1.  Place the C-Series device face down on a at surface with the side cover you wish to apply facing away from you.2.  Place the plastic tabs in their slots on the device.3.  Press the side cover onto the side of the device. You should hear a click when it has fastened.When reapplying the side cover to the side of the device with the power button, be sure that the power button (and other buttons) makes it’s way through the hole in the side cover and is not stuck under it.  Otherwise the device might not start, as the power button may be registered as pressed.7.3 CleaningBefore cleaning the C-Series device shut it down, unplug all cables and remove the batteries. Use a soft, slightly damp, lint-free cloth. Avoid getting moisture in openings on the device. Don’t use window cleaners, household cleaners, aerosol sprays, solvents, alcohol, ammonia, or abrasives to clean the device.Chapter 7   Product Care
68Tobii C-Series User’s Manual7.3.1 Cleaning of the Speaker MeshSpray the speaker mesh carefully with a water and dish soap mixture using a misting spray bottle. Wipe the mesh clean. If excess moisture gets into the speaker housing, make sure that it drains through the drainage holes (see illustration) in the back of the device.C8 C12C157.4 PlacementOnly use the arms and stands specied by the supplier and make sure that they are mounted and fastened correctly according to the instructions. Do not place the device on unstable and uneven surfaces.Do not cover the ventilation opening on the back of the device, with the fan underneath. If this opening is covered, built up heat may cause failure and be a possible re hazard.Chapter 7   Product Care
69Tobii C-Series User’s Manual7.5 Transporting the C-Series DeviceDisconnect all the cables and either hold the device with both hands while carrying it, or use the included carrying strap/shoulder strap (the carrying strap/shoulder strap is not included for the C15).When you transport the device for repair, shipment or traveling, use the original casing and packaging materials.If you have attached a CEye to a C12 or C15 device, do not carry the connected devices by solely gripping the CEye. The CEye attachment points may not hold the weight of the C12 or C15, and the devices could break apart causing permanent damage to both and causing the C12 or C15 to fall.7.6 Disposing of the BatteriesDo not dispose of the batteries in general household or ofce waste. Follow your local regulations for the disposal of batteries.7.7 Disposing of the C-Series DeviceDo not dispose of the C-Series Device in general household or ofce waste. Follow your local regulations for the disposal of electrical and electronic equipment.Chapter 7   Product Care
70Tobii C-Series User’s Manual8.1 Appendix A: Training ResourcesTobii offers a range of training resources for the C-Series products and related communication products. You can nd them on the Tobii website, www.tobii.com, including Getting Started Guides, webinars and Quick guides. The C-Series Getting Started Guide is delivered with, and stored on, the device.8.2 Appendix B: CEye - Software LicenseThe CEye module contains open source software. Please refer to the attached license document for terms and conditions.8.3 Appendix C: Compliance Information8.3.1 FCC StatmentThis device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.Modications not expressly approved by Tobii Technology could void the user’s authority to operate the equipment under FCC rules.This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:Appendices8Chapter 8   Appendices
71Tobii C-Series User’s Manual• Reorient or relocate the receiving antenna.• Increase the separation between the equipment and receiver.• Connect the equipment into a wall outlet on a circuit different from that to which the receiver is connected.• Consult the dealer or experienced radio/TV technician for assistance. 8.3.2 Radio Wave Exposure and Specific Absorption Rate (SAR) InformationThe C-Series device has been tested as a Class 1 Medical Device. Medical electrical equipment such as this requires special caution regarding Electro-magnetic Compatibility (EMC) and thus needs to be installed and placed into service according to the information provided in this manual. Using other cables and accessories other than those provided or that are integrated in the device may affect EMC performance. The SAR (Specic Absorbtion Rate) limit as dictated by the FCC (in the USA) is 1.6W/kg averaged over 1 gram of tissue. In Europe/EU (CE regulations) it is 2.0 W/kg averaged over 10 grams of tissue. The Devices, Tobii C8 (FCC ID: W5MTOBIIC8), Tobii C12 (FCC ID: W5MTOBIIC12B) and Tobii C15 (FCC ID:W5MTOBIIC15) have been tested against these SAR limits to maintain compliance with FCC/CE RF exposure requirements.This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment. The highest SAR value for the C8 device is: 1.025 W/kg. The highest SAR value for the C12 device is 0.107 W/kg. The highest SAR value for the C15 device is 0.16 W/kg.Chapter 8   Appendices
72Tobii C-Series User’s ManualChapter 8   AppendicesGuidance and manufacturer’s declaration – electromagnetic emissionsThe C-Series is intended for use in the electromagnetic environment specied below. The customer or the user of the C-Series device should assure that it is used in such an environment.Emissions Test Compliance Electromagnetic environment – guidanceRF (Radio Frequency) emissions CISPR 11Group 1 The C-Series must emit electromagnetic energy in order to perform its intended function. Nearby electronic equipment may be affectedRF emissions CISPR 11 Class BHarmonic emissions  IEC 61000-3-2Not Applicable The product has an active power of P≤75 W at rated load conditions. Therefore no limits are applicable.Voltage Fluctuations/icker emissions IEC 61000-3-3Not Applicable The product has an active power of P≤75 W at rated load conditions. Therefore it is not likely to produce voltage uctuations or icker above the limit values. The C-Series device should not be used adjacent to or stacked with other equipment.
73Tobii C-Series User’s ManualGuidance and manufacturer’s declaration – electromagnetic immunityThe C-Series device is intended for use in the electromagnetic environment specied below. The customer or the user of the C-series device should assure that it is used in such an environment.IMMUNITY testIEC 60601 test levelCompliance levelElectromagnetic environment – guidanceElectrostatic discharge (ESD)IEC 61000-4-2± 6 kV contact± 8 kV air ± 6 kV contact± 8 kV airFloors should be wood, concrete or ceramic tile. If oors are covered with synthetic material, the relative humidity should be at least 30 %.Electrical fast transient/burstIEC 61000-4-4± 2 kV for power supply lines± 1 kV for input/output lines ± 2 kV for power supply lines± 1 kV for input/output linesMains power quality should be that of a typical commercial or hospital environment.SurgeIEC 61000-4-5± 1 kV line to line± 1 kV line to lineMains power quality should be that of a typical commercial or hospital environment.Voltage dips, short interruptions and voltage variations on power supply input lines.IEC 61000-4-11< 5 % UT (>95 % dip in UT) for 0.5 cycles.40 % UT (60 % dip in UT) for 5 cycles.70 % UT (30 % dip in UT) for 25 cycles.< 5 % UT (>95 % dip in UT) for 5 s < 5 % UT (>95 % dip in UT) for 0.5 cycles.40 % UT (60 % dip in UT) for 5 cycles.70 % UT (30 % dip in UT) for 25 cycles.< 5 % UT (>95 % dip in UT) for 5 sMains power quality should be that of a typical commercial or hospital environment. If the user of the C-Series device requires continued operation during mains interruptions, it is recommended that the C-Series device batteries are in place or that the device be powered from an uninterruptable power supply (UPS).UT is at 100 VAC 60 Hz or 230 VAC 50Hz.Power frequency (50/60 Hz) magnetic eldIEC 61000-4-83 A/m 3 A/m Power frequency magnetic elds should be at levels characteristic of a typical location in a typical commercial or hospital environment.Chapter 8   Appendices
74Tobii C-Series User’s ManualChapter 8   AppendicesGuidance and manufacturer’s declaration – electromagnetic immunityThe C-Series device is intended for use in the electromagnetic environment specied below. The customer of the user of the C-Series device should assure that it is used in such an environment.Immunity testIEC 60601 test levelCompliance levelElectromagnetic environment - guidanceConducted RFIEC 61000-4-6Radiated RFIEC 61000-4-33 Vrms150 kHz to 80 MHz3 V/m80 MHz to 2.5 GHz3 V3 V/mPortable and mobile RF communications equipment should be used no closer to any part of the C-Series device, including cables, than the recommended separation distance calculated from the equation applicable to the frequency of the transmitter. Recommended separation distancePd35.3= for 150 kHz to 80 MHzPd35.3= for 80 MHz to 800 MHzPd37= for 800 MHz to 2.5 GHzwhere “P” is the maximum output power rating of the transmitter in watts (W) according to the transmitter manufacturer and “d” is the recommended separation distance in meters (m).Field strengths from xed RF transmitters, as determined by an electromagnetic site survey,a  should be less than the compliance level in each frequency range. bInterference may occur in the vicinity of equipment marked with the following symbol. NOTE 1 At 80MHz and 800MHz, the higher frequency range applies.NOTE 2 These guidelines may not apply in all situations. Electromagnetic propagation is affected by absorption and reected from structures, objects and people.
75Tobii C-Series User’s Manuala.   Field strengths from xed transmitters, such as base stations for radio (cellular/cordless) telephones and land mobile radios, amateur radio, AM and FM radio broadcast and TV broadcast cannot be predicted theoretically with accuracy. To assess the electromagnetic environment due to xed RF transmitters, an electromagnetic site survey should be considered. If the measured eld strength in the location in which the C-Series device is used exceeds the applicable RF compliance level above, the C-Series device should be observed to verify normal operation. If abnormal performance is observed, additional measures may be necessary, such as reorienting or relocating the C-Series device.b.   Over the frequency range 150 kHz to 80 MHz, eld strengths should be less than 3 V/m.Recommended separation distances between portable and mobile RF (Radio Frequency) communications equipment and the C-Series device.The C-Series device is intended for use in the electromagnetic environment in which radiated RF disturbances are controlled. The customer or the user of the C-Series device can help prevent electromagnetic interference by maintaining a minimum distance between portable and mobile RF communication equipment (transmitters) and the C-Series device as recommended below, according to the maximum output power of the communications equipment.Rated maximum output power of transmitter WSeparation distance according to frequency of transmitter150 kHz to 80 MHz 80 MHz to 800 MHz800 MHz to 2.5 GHz0.01 0.12 m 0.12 m 0.24 m0.1 0.37 m 0.37 m 0.74 m11.2 m 1.2 m 2.4 m10 3.7 m 3.7 m 7.4 m100 11.7 m 11. 7 m 23.4 mUnder test specications specied in 6.2.1.10 EN 60 601-1-2 (2007) the C-Series device shall not: • Exhibit component failure• Exhibit changes in its programmable parameters• Reset unintentionally to factory defaults• Emit false alarms• Initiate any unintended operation, even if accompanied by alarmChapter 8   Appendices
76Tobii C-Series User’s ManualChapter 8   AppendicesWith regard to the test specications specied in 6.2.1.10 EN 60 601-1-2 (2007) the cessation or interruption of any intended operation, even if accompanied by an alarm, is allowed in the C-Series device due to it not performing any safety critical operations.Also with regard to the test specications specied in 6.2.1.10 EN 60 601-1-2 (2007) errors of a displayed numerical value sufciently large to affect diagnosis or treatment is not applicable for the C-Series device.In order to maintain compliance as a Class 1 Medical device, the switches that are used in combination with the C-Series device must fulll the isolation requirements of IEC/EN 60601-1 based on 15 V DC. They must be electrically oating switches (switches that are not grounded).8.3.3 Industry Canada StatementThis device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes : (1) l’appareil ne doit pas produire de brouillage, et (2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le fonctionnement.This device has been tested to the safety requirements for exposure to radio waves (SAR) in RSS-102 to the General Public (Uncontrolled Environment) limits (1.6W/Kg). The highest SAR value for the C8 device is: 1.025 W/kg. The highest SAR value for the C12 device is 0.107 W/kg. The highest SAR value for the C15 device is 0.16 W/kg. This device can be operated safely with a minimum distance 0cm between the equipment and the user’s body.Ce dispositif a été testé aux exigences de sécurité pour l’exposition aux ondes radio (SAR) dans le CNR-102 à le grand public (environnement non contrôlé) des limites (1.6W/Kg). La valeur maximale mesurée est de SAR pour le C8 dispositif est: 1.025 W/kg. La valeur maximale mesurée est de SAR pour le C12 dispositif est:  0.107 W/kg. La valeur maximale mesurée
77Tobii C-Series User’s ManualChapter 8   Appendicesest de SAR pour le C15 dispositif est: 0.16 W/kg. Ce dispositif peut être exploité en toute sécurité avec un 0cm distance minimale entre le matériel et les corps de l’utilisateur.This Class B digital apparatus complies with Canadian ICES-003.Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
78Tobii C-Series User’s Manual8.4 Appendix D: Technical SpecificationsTobii C8 Tobii C12 Tobii C15Model T-C84-R1.0A-V0T-C12-R1.0A-V1T-C15-R1.0A-V0Screen  8.4” resistive touch, CCFL backlit 12.1” resistive touch, CCFL backlit15.0” resistive touch, LED backlitScreen resolution 800 x 600 pixels 1024 x 768 pixels 1024 x 768 pixelsDimensions (WxHxD)9.4” x 7.9” x 1.5”23,9 x 20,1 x 3,8 cm12.3” x 10.4” x 1.8”31,2 x 26,4 x 4,6 cm14.6” x 11.8” x 2.2”37,0 x 30,0 x 5,7 cmWeight 4.0 lbs1,8 kg6.5 lbs2,9 kg8.8 lbs4,0 kgSpeakers 2 integrated 2 pairs integratedMicrophones 2 integratedProcessor  Intel Core Duo U2500 / 1,2 GHzRAM 2GB DDR2Operating system Microsoft Windows 7Hard disk drive 60GBSD Card 1GBConnectors2 x USB 2.01 x Mini USB 2.0Ethernet (1 x RJ45)2 x 1/8” Switch1 x 1/8” Headphone (stereo)1 x DC in 2.5/5.5 mmWLAN (optional) IEEE 8 0 2 .11 b/g IEEE 802.11 b/g/nBluetooth (optional) Class 2 v2.1 + EDRMobile Phone /GSM (optional)Tri-band (900, 1800, 1900 MHz) Quad-band (850, 900, 1800, 1900 MHz)ECU (Environmental Control Unit)Tira-2.1Battery Time  ~6h ~5h ~5hCamera 640x480 pixelsDeskstand IntegratedMounting Systems Supported Optional brackets for Vesa, Daessy, Rehadapt, CJTPower Supply Powerbox EXM 80 5121 (24 V)Chapter 8   Appendices
79Tobii C-Series User’s ManualTobii CEyeWorking distance (optimal) 23,5 in60 cmTrack Box -for Eye/Head Movement(Width Height Depth)15,7 x 11,8 x 7,9 in40 x 30 x 20 cmHead movement speed (optimal) 11, 8 in/s30 cm/sGaze Data rate 30 HzAccuracy gaze estimation 0,8 degreesWeight 12.3 oz350 g8.5 Appendix E: Approved AccessoriesFor information about the latest approved Tobii Accessories, please visit the www.tobii.com website or contact your local Tobii reseller.Chapter 8   Appendices
www.tobii.comEUROPE,  MIDDLE EAST, AFRICATobii Technology ABKarlsrovägen 2DS-182 53 DanderydSwedenPhone : +46 8 663 69 90Fax: +46 8 30 14 00www.tobii.comsales@tobii.comCENTRAL EUROPETobii Technology GmbHNiedenau 45D-60325 Frankfurt am MainGermanyPhone: +49 69 24 75 03 40Fax: +49 69 24 75 03 429www.tobii.comsales.de@tobii.comNORWAYTobii NorgeThormøhlens gate 555008 BergenNorwayPhone: +47 55 55 10 60Fax: ++47 55 55 10 61www.tobii.comsales.no@tobii.comASIATobii Technology, Ltd.3-4-13 Takanawa, Minato-kuTokyo 108-0074JapanPhone: +81-3-5793-3316Fax: +81-3-5793-3317www.tobii.comsales.jp@tobii.comNORTH AMERICATobii ATI333 Elm Street Dedham, MA 02026USAToll-Free: 800-793-9227Phone: 781-461-8200Fax: 781-461-8213www.tobiiATI.comsales.us@tobii.comTobii SupportSWEDENPhone: +46 8 522 950 20support@tobii.comSupport hours: 8 am - 6 pmBetween July-August: 9am - 5pm(Central European Time, GMT +1)GERMANYPhone: +49 69 24 75 03 4-28support@tobii.comSupport hours: 8 am - 6 pmBetween July-August: 9am - 5pm(Central European Time, GMT +1)USAToll-Free: +1-800-793-9227Phone: +1-781-461-8200techsupport@tobiiATI.comSupport hours: 9 am - 9 pm(US Eastern Starndard Time, GMT -6)JAPANPhone: +81-3-5793-3316support.jp@tobii.comSupport hours: 9 am - 5.30 pm(Japan Standard Time, GMT +9)

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