Toshiba TEC FV4TBT1 Barcode Printer User Manual
Toshiba TEC Corporation Barcode Printer
User Manual
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B‐FV4T SERIES Printer Owner’s Manual B-FV4T-GS12-QM-R / B-FV4T-GS14-QM-R B-FV4T-TS12-QM-R / B-FV4T-TS14-QM-R FCC Compliance Statement This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that the interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and the receiver. Connect the equipment into a different outlet on a different circuit. Consult the dealer or an experience Radio/TV technician for help. This unit was tested with shielded cables on the peripheral devices. Shielded cables must be used with the unit to insure compliance. The user is cautioned that any changes or modifications not expressly approved by Toshiba TEC Corporation could void the user’s authority to operate the equipment. Liability Disclaimer Toshiba TEC Corporation takes steps to assure that the company’s published engineering specifications and manuals are correct; however, errors do occur. Toshiba reserves the right to correct any such errors and disclaims any resulting liability. In no event shall Toshiba or anyone else involved in the creation, production, or delivery of the accompanying product (including hardware and software) be liable for any damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or other pecuniary loss) arising out of the use of or the results of use of or inability to use such product, even if Toshiba has been advised of the possibility of such damages. Caution Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. ii Precautions for the handling of Wireless Communication Devices This product is classified as “wireless equipment for stations of low-power data transmissions systems” under the Wireless Telegraphy Act, and does not require a radio transmission license. The law prohibits modification of the interior of this product. Regulatory Information This product must be installed and used in strict accordance with the manufacturer’s instructions as described in the user documentation that comes with the product. This device complies with the following radio frequency and safety standards. Standards below are certified under the operation with the provided antenna. Do not use this product with other antennas. Europe - EU Declaration of Conformity Hereby, TOSHIBA TEC, declares that B-FV4D series are in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. USA-Federal Communications Commission (FCC) NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense. iii CAUTION: This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Any changes or modifications not expressly approved by the grantee of this device could void the user's authority to operate the equipment. RF EXPOSURE WARNING: This equipment must be installed and operated in accordance with provided instructions and the antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter. End-users and installers must be provide with antenna installation instructions and transmitter operating conditions for satisfying RF exposure compliance. iv Canada - Industry Canada (IC) This device complies with Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. Cet appareil est conforme avec Industrie Canada exemptes de licence RSS standard(s). Son fonctionnement est soumis aux deux conditions suivantes : (1) cet appareil ne doit pas causer d'interférence et (2) cet appareil doit accepter toute interférence, notamment les interférences qui peuvent affecter son fonctionnement. Radio Frequency (RF) Exposure Information The radiated output power of the Wireless Device is below the Industry Canada (IC) radio frequency exposure limits. The Wireless Device should be used in such a manner such that the potential for human contact during normal operation is minimized. This device has been evaluated for and shown compliant with the IC Specific Absorption Rate (“SAR”) limits when operated in portable exposure conditions. Informations concernant l'exposition aux fréquences radio (RF) La puissance de sortie émise par l’appareil de sans fil est inférieure à la limite d'exposition aux fréquences radio d'Industry Canada (IC). Utilisez l’appareil de sans fil de façon à minimiser les contacts humains lors du fonctionnement normal. Ce périphérique a également été évalué et démontré conforme aux limites d'exposition aux RF d'IC dans des conditions d'exposition à des appareils mobiles (antennes sont supérieures à 20 cm à partir du corps d'une personne). Approved Countries/Regions for use for the devices This equipment is approved to the radio standard by the specific countries/regions. Please ask TOSHIBA TEC authorized dealer or service engineer. Precaution for Use This product communicates with other devices by radio. Depending on the installation location, orientation, environment, etc., its communication performance may deteriorate or devices installed near by may be affected. Bluetooth® devices operate within the same radio frequency range and may interfere with one another. If you use Bluetooth® devices simultaneously, you may occasionally experience a less than optimal network performance or even lose your network connection. If you should experience any such problem, immediately turn off your Bluetooth® device. Keep away from a microwave. Communication performance may deteriorate or a communication error may occur due to the radio emitted from a microwave. Do not use the product on a metal table or near a metal object. Communication performance may be deteriorated. * Bluetooth® is a registered trademark owned by Bluetooth SIG, Inc. vi Contents 1 Introduction .....................................................................................................1 1.1 Features.................................................................................................1 1.2 Unpacking .............................................................................................2 1.3 Understanding Your Printer ..................................................................3 1.3.1 Front View..................................................................................3 1.3.2 Rear View...................................................................................4 1.3.3 Interior View I ............................................................................5 1.3.4 Interior View II ...........................................................................6 1.4 Printer Lights .........................................................................................7 1.4.1 Status Lights ...............................................................................7 1.4.2 System Mode .............................................................................8 2 Getting Started...............................................................................................9 2.1 Attaching Power....................................................................................9 2.2 Turning On/Off the Printer..................................................................10 2.2.1 Turn On the Printer ..................................................................10 2.2.2 Turn Off the Printer ..................................................................11 2.3 Loading Media.....................................................................................11 2.3.1 Preparing Media.......................................................................11 2.3.2 Placing Media Roll....................................................................12 2.3.3 Testing Media Feed ..................................................................16 2.3.4 Media Types.............................................................................17 2.4 Loading Ribbon ...................................................................................19 2.4.1 Preparing Ribbon .....................................................................19 2.4.2 Placing Ribbon Roll ..................................................................20 3 Printer Operation ...........................................................................................24 3.1 Media Sensor Calibration....................................................................24 3.2 Self Test and Dump Mode...................................................................25 3.2.1 Self Test ....................................................................................25 3.2.2 Dump Mode .............................................................................27 3.3 Restore Your Printer to Factory Settings .............................................27 3.4 Media Sensing.....................................................................................28 3.4.1 Transmissive Sensor .................................................................28 3.4.2 Reflective Sensor......................................................................29 4 Maintenance ..................................................................................................30 4.1 Cleaning...............................................................................................30 4.1.1 Printhead..................................................................................30 vii 4.1.2 Media Housing .........................................................................31 4.1.3 Sensor ......................................................................................32 4.1.4 Platen Roller.............................................................................33 4.2 Replacing RTC Battery .........................................................................34 5 Troubleshooting .............................................................................................35 5.1 Printer Problems .................................................................................35 5.2 Media Problems ..................................................................................35 5.3 Ribbon Problems.................................................................................36 5.4 Other Problems...................................................................................37 6 Specifications .................................................................................................39 6.1 Printer .................................................................................................39 6.2 Media and Ribbon...............................................................................40 6.3 Bar Code..............................................................................................41 6.4 Electrical and Operating Environment ................................................43 6.5 Physical Dimension .............................................................................43 6.6 Interfaces ............................................................................................44 6.6.1 USB...........................................................................................44 6.6.2 Ethernet ...................................................................................45 6.6.3 RS‐232C ....................................................................................46 6.6.4 Centronics ................................................................................46 viii 1 Introduction Toshiba B‐FV4T Owner’s Manual Introduction Thank you for purchasing a Toshiba B‐FV4T printer. This manual provides information about how to set up and operate your printer, load the media and the ribbon, and solve common problems. 1.1 Features Various Connectivity Options USB, Ethernet, RS‐232C, Centronics Easy Operation One‐button design for easy control High Print Resolution 203 dpi for GS models, 300 dpi for TS models Fast Print Speed Max 6 inches/sec for GS models, max 4 inches/sec for TS models High Capacity 5‐inch diameter media roll and the 300‐meter ribbon allow you to print labels without frequently replacing the media and ribbon External Memory The extra USB port allows you to use a USB flash drive for storage Accessories It is easier to complete tasks with accessories: full cutter, partial cutter, peeler, external media stand 1 Introduction 1.2 Toshiba B‐FV4T Owner’s Manual Unpacking Make sure all of the following items are included in your package. When you receive the printer, open the package immediately and inspect for shipping damage. If you discover any damage, contact the shipping company and file a claim. Toshiba is not responsible for any damage incurred during shipping. Save all package materials for the shipping company to inspect. Note If any item is missing, please contact your local dealer. 1 Introduction Toshiba B‐FV4T Owner’s Manual 1.3 Understanding Your Printer 1.3.1 Front View LED 2 LED 1 FEED Button 1 Introduction Toshiba B‐FV4T Owner’s Manual 1.3.2 Rear View Optional Interfaces 1 Introduction Toshiba B‐FV4T Owner’s Manual 1.3.3 Interior View I 1 Introduction Toshiba B‐FV4T Owner’s Manual 1.3.4 Interior View II 1 Introduction 1.4 Toshiba B‐FV4T Owner’s Manual Printer Lights 1.4.1 Status Lights Status lights can help you check printer’s condition. The following tables show the blinking speed of status lights and the conditions they indicate. Symbol Blinking Speed Blinking Interval Blinking Fast 0.5 Second Blinking 1 Second Blinking Slowly 2 Seconds LED 1 LED 2 Description The printer module is opened when the printer is turned on. Off Off Green Off In the online mode. Green Off The printer is transmitting data. Green Off In a pause state. Green Green The printer is writing data to the flash or USB memory. Green Green The USB memory is being initialized. The process takes about 15 seconds. Orange Green Paper jam. Orange Orange Ribbon end or ribbon error (for thermal transfer models). Orange Red The media is out when the print data is sent to the printer. Orange Red Paper end. Red Green Communication error (RS‐232C) Red Green Cutter error (with optional cutter). Flash ROM on the CPU board error or USB memory error Red Green An erase error occurred when formatting the USB memory. Unable to save files due to insufficient USB memory. Red Green Command error. Red Orange Head high temperature error. Red Orange The printhead is broken. 1 Introduction Toshiba B‐FV4T Owner’s Manual Red Red Cover (Thermal Head) open error. Red Red The RTC battery is low. (If the printer has a built‐in RTC) 1.4.2 System Mode The system mode consists of status light color combinations. It contains a list of commands for you to select and run. To enter the system mode and run the command, do the following: 1. Turn off the printer. 2. Press and hold the FEED button, and turn on the printer. 3. Both status lights will light up solid orange for a few seconds. Next, they turn to green shortly, and then turn to other colors. 4. When status lights show the color combination you need, release the FEED button immediately. 5. Press the FEED button to run the command. The following table is the command list of the system mode. LED 1 Green LED 2 Red Command Transmissive Sensor Calibration (Section 3.1) Green Orange Reflective Sensor Calibration (Section 3.1) Red Red Restore the Printer to Factory Settings (Section 3.3) Red Orange TPCL Auto Call Cancellation Red Green Disable Checking RTC Battery Charge Orange Red Disable BASIC Mode Orange Green Self Test and Dump Mode (Section 3.2) Note For information about TPCL Auto Call and BASIC Mode, please refer to B‐FV4T technical manual. 2 Getting Started Toshiba B‐FV4T Owner’s Manual 2 Getting Started This chapter describes how to set up your printer. 2.1 Attaching Power 1. Make sure the power switch is set to the OFF position. 2. Insert the power supply’s connector into the printer power jack. 3. Insert the AC power cord into the power supply. 4. Plug the other end of the AC power cord into the wall socket. Warning Do not plug the AC power cord with wet hands, or operate the printer and the power supply in an area where they may get wet. Serious injury may result from these actions! 2 Getting Started 2.2 Toshiba B‐FV4T Owner’s Manual Turning On/Off the Printer When the printer is connected to the host (the computer), it is good to turn on the printer before turning on the host, and turn off the host before turning off the printer. 2.2.1 Turn On the Printer 1. To turn on the printer, turn on the Power Switch as below. The “I” is the ON position. 2. Both status lights will light up solid orange for a few seconds, and then LED 2 goes out, while LED 1 turns to solid green. Note If you connect the printer to the network or insert a USB drive before turning on the printer, it will take longer for the printer to enter the online mode (LED 1 lights up solid green) after you turn it on. 10 2 Getting Started Toshiba B‐FV4T Owner’s Manual 2.2.2 Turn Off the Printer 1. Make sure LED 2 is off and LED 1 is solid green before turning off the printer. 2. To turn off the printer, turn off the Power Switch as below. The “O” is the OFF position. Warning 2.3 Do not turn off the printer during data transmission. Loading Media There are various types and sizes for the media roll. Load the applicable media to satisfy your need. 2.3.1 Preparing Media The inside wound and outside wound media roll can be loaded into the printer the same way. In case the media roll is dirty during shipping, handling or storage, remove the outside length of the media. It helps avoid dragging adhesive and dirty media 11 2 Getting Started Toshiba B‐FV4T Owner’s Manual between the printhead and platen roller. Inside Wound Outside Wound 2.3.2 Placing Media Roll 1. Open the top cover of the printer. 12 2 Getting Started Toshiba B‐FV4T Owner’s Manual 2. Press the switch lock on the Media Roll Holders to slide them outward, and place the media roll between the holders. Adjust the media roll so its print side is facing up, and make sure it is clamped tightly by the holders. 3. Push the Module Release Latch to open the printer module. 13 2 Getting Started Toshiba B‐FV4T Owner’s Manual 4. Press the Lock button on the Media Guides to slide them outward. 5. Pull the media until it reaches out of the printer. 14 2 Getting Started Toshiba B‐FV4T Owner’s Manual 6. Put the media under the Media Shaft and center it between the Media Guides. 7. Close the printer module and press down firmly at its both sides, until you hear a click. 15 2 Getting Started Toshiba B‐FV4T Owner’s Manual 2.3.3 Testing Media Feed If you need to test the media feed, do this: 1. Turn on the printer, and press the FEED button to feed a label out of the printer. 2. To tear the media, pull the media gap against the Tear Bar. 16 2 Getting Started Toshiba B‐FV4T Owner’s Manual 2.3.4 Media Types Your printer supports various media types, including non‐continuous media, continuous media, and fanfold media. The following table provides details about them. Media Type Non‐Continuous Media Looks Like Description Non‐continuous media is the typical media for bar code printing. Labels and tags are made of various materials, such as paper, fabric or cardstock, and are separated by gaps, holes, notches or black marks. Many labels are self‐adhesive with liners, while some are linerless. 17 2 Getting Started Toshiba B‐FV4T Owner’s Manual Continuous Media Continuous media does not have gaps, holes, notches or black marks. It allows you to print data anywhere on the media. A cutter may be used for splitting labels. Mostly it is used for direct thermal printing. Fanfold Media Fanfold media is in continuous form, but it can be used as non‐continuous media, because its labels are separated by folds. Some fanfold media also has black marks or liners. Note If you are using thermal transfer mode, please continue to Section 2.4, “Loading Ribbon.” 18 2 Getting Started 2.4 Toshiba B‐FV4T Owner’s Manual Loading Ribbon Ribbons are only required for thermal transfer printing. You can use a wax, wax‐resin or resin ribbon. The type of the ribbon and the media should match to each other to get the proper print quality. The ribbon needs to be wider than or equal to the media to protect the printhead from wear. 2.4.1 Preparing Ribbon Remove the wrapping and the protective film of the ribbon. You will find two pairs of ribbon cores in the printer package. One of them is for 0.5‐inch inner diameter ribbon and the other is for 1‐inch. Install the applicable pair into the ribbon supply roll and take‐up roll. 19 2 Getting Started Toshiba B‐FV4T Owner’s Manual 2.4.2 Placing Ribbon Roll 1. Open the top cover of the printer. 2. Push the Module Release Latch to open the printer module. 20 2 Getting Started Toshiba B‐FV4T Owner’s Manual 3. Lift the printer module to reveal the Supply Wheel. 4. Do the following to install both rolls: To load the supply roll, align the notches on the left side and press the roll to the supply hub, and then press the right side of the roll to the hole. 21 2 Getting Started Toshiba B‐FV4T Owner’s Manual To load the take‐up roll, align the notches on the left side and press the roll to the take‐up hub, and then press the right side of the roll to the hole. 5. Pull the ribbon from the supply roll and tape it on the take‐up roll. 22 2 Getting Started Toshiba B‐FV4T Owner’s Manual 6. Close the printer module and press down firmly at its both sides, until you hear a click. 7. Rotate the Take‐Up Wheel to straighten the ribbon and reduce its wrinkles. Note For the supply hub, the ribbon wind direction can be coated side in (CSI) or coated side out (CSO); for the take‐up hub, the wind direction must be CSO. 23 3 Printer Operations Toshiba B‐FV4T Owner’s Manual Printer Operation This chapter provides information about printer operation. 3.1 Media Sensor Calibration You will want the printer to work properly before starting your print jobs. To do this, you need to calibrate the media sensor. Toshiba B‐FV4T provides transmissive and reflective sensor calibration. Take the following steps to use them. 1. Make sure the media is properly loaded, the printer module is closed, and the printer’s power switch is set to the OFF position. 2. Press and hold the FEED button, and turn on the printer. 3. Both status lights will light up solid orange for a few seconds. Next, they turn to green shortly, and then turn to other colors. Do one of the following to select the sensor: If you want to calibrate the transmissive sensor, when LED 1 turns to green and LED 2 turns to red, release the FEED button immediately. If you want to calibrate the reflective sensor, when LED 1 turns to green and LED 2 turns to orange, release the FEED button immediately. 4. Press the FEED button. The printer will feed 3‐4 labels out and stop. 24 3 Printer Operations 3.2 Toshiba B‐FV4T Owner’s Manual Self Test and Dump Mode The printer can run a self test to print a configuration label, which helps you understand current settings of the printer. 3.2.1 Self Test 1. Turn off the printer. 2. Press and hold the FEED button, and turn on the printer. 3. Both status lights will light up solid orange for a few seconds. Next, they turn to green shortly, and then turn to other colors. When LED 1 turns to orange and LED 2 turns to green, release the FEED button. 4. Press the FEED button. The printer will print a configuration label. 25 3 Printer Operations Toshiba B‐FV4T Owner’s Manual Your configuration label should look like this: 26 3 Printer Operations Toshiba B‐FV4T Owner’s Manual 3.2.2 Dump Mode The printer will enter the Dump mode after running a self test. In this mode, characters are printed in hexadecimal codes, allowing users and engineers to debug the system. To return to the online mode: Turn off the printer, and turn it on again. 3.3 Restore Your Printer to Factory Settings Some problems can be solved by restoring the printer to its factory settings. Do the following to reset your printer. 1. Turn off the printer. 2. Press and hold the FEED button, and turn on the printer. 3. Both status lights will light up solid orange for a few seconds. Next, they turn to green shortly, and then turn to other colors. When both lights turn to red, release the FEED button immediately. 4. Press and hold the FEED button for 3 seconds and release it. Both status lights will blink red three times, and turn to solid orange for a few seconds. After that, LED 2 goes out while LED 1 turns to solid green. Note In step 4, if you do not hold the FEED button long enough, LED 2 will blink orange three times while LED 1 goes out. It means the printer is not reset. 27 3 Printer Operations 3.4 Toshiba B‐FV4T Owner’s Manual Media Sensing There are two media sensor types: transmissive and reflective. They are used for detecting specific media types. 3.4.1 Transmissive Sensor The transmissive sensor is fixed and placed near the center of the media path. It is used for detecting gaps across the entire width of the label. Single Column 28 3 Printer Operations 3.4.2 Toshiba B‐FV4T Owner’s Manual Reflective Sensor The reflective sensor is movable within the entire width of the media. It detects gaps, notches and black marks not located at the center of the media. Multi Columns Notch Black Mark Flip the media so the black‐mark side is facing down to align with the sensor. 29 4 Maintenance Toshiba B‐FV4T Owner’s Manual 4 Maintenance This chapter describes routine cleaning procedure. 4.1 Cleaning To maintain print quality and prolong the printer’s life, you need to perform some routine maintenance. Daily maintenance should be done for high volume printing, and weekly for low volume printing. Warning Always turn off the printer before cleaning. 4.1.1 Printhead It is essential to keep printhead clean if you want the best print quality. We strongly recommend that you clean the printhead when you load a new media roll. If the printer is operated in critical environment, or the print quality declines, you need to clean the printhead more frequently. Keep in mind these things before you clean: Keep the water away in case of corrosion on heating elements. If you just finish printing, wait until the printhead cools down. Do not touch the printhead with bare hands or hard objects. Cleaning steps: 1. Moisten a soft cloth or a cotton swab with ethyl alcohol. 2. Gently wipe the printhead in one direction. That is, wipe it only from left to right or vice versa. Do not wipe back‐and‐forth, in case dust or dirt attaches to the 30 4 Maintenance Toshiba B‐FV4T Owner’s Manual printhead again. Note Printhead warranty becomes void if printhead’s serial number is removed, altered, defected, or made illegible, under every circumstance. 4.1.2 Media Housing Use a soft cloth to clean the dust, dirt or debris built up on the Media Roll Holders, Media Guides and media path. 1. Moisten a soft cloth with ethyl alcohol. 2. Wipe the Media Roll Holders to clean dust. 3. Wipe the Media Guides to clean dust and dirt. 4. Wipe the media path to clean paper debris. 31 4 Maintenance Toshiba B‐FV4T Owner’s Manual 4.1.3 Sensor Media sensors may not be able to detect the media correctly if it becomes dirty. 1. Moisten a soft cloth or a cotton swab with absolute ethyl alcohol. 2. Gently brush sensors to remove the dust away. 3. Use a dry cloth to clean the residue. 32 4 Maintenance Toshiba B‐FV4T Owner’s Manual 4.1.4 Platen Roller The platen roller is also important for print quality. Dirty platen roller may damage the printhead. Clean the platen roller right away if the adhesive, dirt or dust accumulates on it. 1. Moisten a soft cloth with absolute ethyl alcohol. 2. Gently wipe the platen roller to remove the dust and adhesive. 33 4 Maintenance 4.2 Toshiba B‐FV4T Owner’s Manual Replacing RTC Battery If your printer has a built‐in real‐time clock (RTC), you will find the RTC battery on the main board. The RTC battery keeps the RTC running when the printer is turned off, so the RTC can keep track of the current time. You can check the RTC battery charge from the status lights. If the RTC battery is low or out, you need to replace it with a new one. Take the following steps to replace your RTC battery: 1. Turn on the printer. 2. Locate the battery on the main board. 3. Remove the old coin battery and install a new one. 4. Turn off the printer. Warning Risk of explosion if battery is replaced by an incorrect type. Dispose of used batteries according to the instructions. 34 5 Troubleshooting Toshiba B‐FV4T Owner’s Manual 5 Troubleshooting This chapter provides the information about printer problems and solutions. 5.1 Printer Problems The printer is not turned on Did you attach the AC power cord? Make sure the power supply’s connector is inserted into the printer power jack. Check the power connection from the wall socket to the printer. Test the power cord and the socket with other electrical devices. Disconnect the printer from the wall socket, and connect it again. The printer does not feed the media out The media is not loaded correctly. See Section 2.3, “Loading Media” to reload the media. If there is a paper jam, clear it. I accidentally press the feed button while the printer module is opened Close the printer module and press the FEED button. 5.2 Media Problems The media is out Load a new media roll. The paper is jammed Open the printer and clear the jammed paper. Make sure the paper is held properly by the Media Guides. The printing position is not correct Did you use the correct media type for printing? 35 5 Troubleshooting Toshiba B‐FV4T Owner’s Manual The media is not loaded correctly. See Section 2.3, “Loading Media” to reload the media. The media sensor needs to be calibrated. See Section 3.1, “Media Sensor Calibration” to calibrate the sensor. The media sensor is dirty. Clean the media sensor. Nothing is printed The media is not loaded correctly. See Section 2.3, “Loading Media” to reload the media. The ribbon is not loaded correctly. See Section 2.4, “Loading Ribbon” to reload the ribbon. The print data might not be sent successfully. Make sure the interface is set correctly in the printer driver, and send the print data again. The print quality is poor The printhead is dirty. Clean the printhead. The platen roller is dirty. Clean the platen roller. Adjust the print darkness, or lower the print speed. The media is incompatible for the ribbon. Use the compatible media instead. The media is incompatible for the printer. Use Toshiba‐approved media roll instead. 5.3 Ribbon Problems The ribbon is out Load a new ribbon roll. The ribbon is broken Check the print darkness and adjust it if it is too high, and take the following steps to fix the broken ribbon: 36 5 Troubleshooting Toshiba B‐FV4T Owner’s Manual 1. Unload the ribbon supply roll and take‐up roll from the printer. 2. Pull the ribbon from the supply roll so it overlaps the broken end of the take‐up roll. 3. Tape the overlapped parts together. 4. Reload both rolls into the printer. The ribbon is “printed out” with the media The ribbon is not loaded correctly. See Section 2.4, “Loading Ribbon” to reload the ribbon. The printhead temperature is too high. Reload the ribbon and print a configuration label to check the settings (see Section 3.2, “Self Test and Dump mode”). If the print darkness is very high, adjust it in printer preference, or reset your printer (see Section 3.3, “Restore Your Printer to Factory Settings”). The ribbon is wrinkled 1. Make sure the ribbon is loaded correctly. 2. Rotate the Take‐Up Wheel to straighten the ribbon. 5.4 Other Problems There are broken lines in the printed label The ribbon is wrinkled. Adjust or reload the ribbon. Or, print a few labels until the wrinkled part goes away. The printhead is dirty. Clean the printhead. An error occurred when writing data to the USB memory Did you insert the USB drive? Make sure the USB drive is plugged tightly into the port. The USB drive might be broken. Replace it with another one. The printer is unable to save files due to insufficient USB memory 37 5 Troubleshooting Toshiba B‐FV4T Owner’s Manual Delete the files on your USB drive to free some space, or replace your USB drive with an empty one. The cutter is experiencing issues If there is a paper jam, clear it. The cutter has become loose. Fix the cutter in position and tighten it. The cutter blade is not sharp anymore. Replace your cutter with a new one. The printhead temperature is extremely high The printhead temperature is controlled by the printer. If it is extremely high, the printer will stop printing automatically, until the printhead is cool down. After that, the printer will resume printing automatically, if there is any unfinished print job. The printhead is broken Contact your local dealer for assistance. 38 B‐FV700‐BLTH‐QM‐R 6 Specifications This chapter provides specifications for the printer. 6.1 Printer Model Print method Resolution Media Alignment B‐FV4T‐GS12‐QM‐R B‐FV4T‐GS12‐CN‐R B‐FV4T‐TS12‐QM‐R B‐FV4T‐TS12‐CN‐R Direct Thermal and Thermal Transfer 203 dpi (8 dots/mm) 300 dpi (12 dots/mm) Centered Standard: Continuous mode, Tear‐off mode Operation Mode Optional: Cutter mode, Peeler mode Media Sensor: Gap Sensor (Transmissive, Fixed) I‐Mark Sensor (Reflective, Movable) Sensor Head Open Switch Ribbon Sensor 2, 3, 4, 5, 6 inches/sec 2, 3, 4 inches/sec Print Speed (50.8, 76.2, 101.6, 127, 152.4 mm/sec) (50.8, 76.2, 101.6 mm/sec) 2 &3ips for peel off mode 2 &3ips for peel off mode Darkness level: ‐10 ~ +10 Print Darkness Default: 0 Max Printable Area Length 999 mm x Width 108 mm Length 999 mm x Width 105.7 mm Pitch Direction ‐ Top: 1 mm, Bottom: 1 mm (excluding liner) Non‐Printable Area Width Direction ‐ Left: 1 mm, Right: 1 mm (excluding liner) Average print ratio within 15 % or less (whole print layout area) Print Ratio Full width with 1mm pitch is required Interface USB (Type A and Type B), Ethernet Optional Interface RS‐232C, Centronics (SPP Mode) Accessories Peeler, Full Cutter, Partial Cutter, RTC, External Media Stand Standard Memory (Flash ROM): 16 MB On‐Board Memory User Memory: 2 MB Standard Memory (SDRAM): 32 MB External Memory USB: Max 16 GB Panel 2 LED, 1 Button st LED 1 LED: Red and Green (Various Combinations: Orange) 2nd LED: Red and Green (Various Combinations: Orange) Font Standard: See the TEC Command Reference Extended: Download with Printer Utility ‐ 39 ‐ B‐FV700‐BLTH‐QM‐R 6.2 Media and Ribbon Properties Media Size Media Type Ribbon Size Ribbon Type Description Continuous Mode Length: 8 ~ 997 mm (including liner 10 ~ 999 mm) Width: 22.4 ~ 115 mm (including liner 25.4 ~ 118 mm) Tear‐Off Mode Length: 8 ~ 997 mm (including liner 10 ~ 999 mm) Width: 22.4 ~ 115 mm (including liner 25.4 ~ 118 mm) Peel‐Off Mode Length: 23.4 ~ 150.4 mm (including liner 25.4 ~ 152.4 mm) Width: 22.4 ~ 115 mm (including liner 25.4 ~ 118 mm) Cut Mode Length: 19.4 ~ 993 mm (including liner 25.4 ~ 999 mm) Width: 22.4 ~ 115 mm (including liner 25.4 ~ 118 mm) Max Roll Diameter Size: 127 mm (5 inches) Max Roll Diameter Size for External Media Stand: 216 mm (8.5 inches) Thermal Transfer Label Thermal Transfer Tag Direct Thermal Label Direct Thermal Tag Roll Paper (Inside Wound or Outside Wound) Fanfold Paper Length: 100 m (φ Core Size: 0.5 inch), Max 300 m (φ Core Size: 1 inch) Width: 40~110 mm Wax, Wax‐Resin, Resin Coated Side In or Coated Side Out ‐ 40 ‐ B‐FV700‐BLTH‐QM‐R 6.3 Bar Code Programming Language One Dimensional Bar Code Two Dimensional Bar Code Composite Symbol TPCL JAN8/EAN8 JAN13/EAN13 UPC‐E EAN13+2 digits EAN13+5 digits CODE128 (with auto code selection) CODE128 (without auto code selection) CODE93 UPC‐E+2 digits UPC‐E+5 digits EAN8+2 digits EAN8+5 digits UPC‐A UPC‐A+2 digits UPC‐A+5 digits UCC/EAN128 POSTNET RM4SCC KIX CODE USPS Intelligent mail barcode MSI Interleaved 2 of 5 (ITF) CODE39 (standard) NW7 CODE39 (full ASCII) Industrial 2 of 5 QR Code PDF417 MicroPDF DataMatrix (ECC200) (FNC1 supported) MaxiCode GS1 DataBar (Truncated) GS1 DataBar Stacked GS1 DataBar Stacked Omnidirectional GS1 DataBar Limited GS1 DataBar Expanded GS1 DataBar Expanded Stacked UPC‐A UPC‐E ‐ 41 ‐ Non‐TPCL UPC‐A UPC‐E JAN/EAN CODE39 CODE93 CODE128 GS1‐128 (UCC/EAN128) CODABAR (NW‐7) ITF Industrial 2of5 MSI UPC add‐on code POSTNET GS1 DataBar Omnidirectional GS1 DataBar Truncated GS1 DataBar Stacked GS1 DataBar Stacked Omnidirectional GS1 DataBar Limited GS1 DataBar Expanded GS1 DataBar Expanded Stacked QR Code PDF417 (including MicroPDF) DataMatrix (ECC200) GS1 DataMatrix MaxiCode EAN‐13 Composite (CC‐A/CC‐B) EAN‐8 Composite (CC‐A/CC‐B) UPC‐A Composite (CC‐A/CC‐B) UPC‐E Composite (CC‐A/CC‐B) GS1 DataBar Composite (CC‐A/CC‐B) B‐FV700‐BLTH‐QM‐R EAN‐13 EAN‐8 UCC/EAN‐128 with CC‐A or CC‐B UCC/EAN‐128 with CC‐C ‐ 42 ‐ GS1 DataBar Truncated Composite (CC‐A/CC‐B) GS1 DataBar Stacked Composite (CC‐A/CC‐B) GS1 DataBar Expanded Stacked Composite (CC‐A/CC‐B) GS1 DataBar Expanded Composite (CC‐A/CC‐B) GS1 DataBar Stacked Omnidirectional Composite (CC‐A/CC‐B) GS1 DataBar Limited Composite (CC‐A/CC‐B) GS1‐128 Composite (CC‐A/CC‐B/CC‐C) B‐FV700‐BLTH‐QM‐R 6.4 Electrical and Operating Environment Properties Power Supply Power Consumption Temperature Humidity 6.5 Range Voltage: AC100 V ~ 240 V ±10 % (full range) Frequency: 50‐60 Hz ±5 % 90 W Operating: 5~40 °C Storage: ‐ 40 ~ 60 °C Operating: 25 ~ 85 %RH (non‐condensing) Storage: 10 ~ 90 %RH (non‐condensing) Physical Dimension Dimension Size Weight Size and Weight W 221 mm x D 279.3 mm x H 182.8 mm 2.45 kg (excluding media and accessories) ‐ 43 ‐ B‐FV700‐BLTH‐QM‐R 6.6 Interfaces This section provides information about IO port specifications for the printer. 6.6.1 USB There are two common USB connectors. Typically, type A is found on hosts and hubs; type B is found on devices and hubs. The figure below shows their pinouts. Type A Pin Signal VBUS D‐ D+ Ground Type B Description +5V Differential data signaling pair ‐ Differential data signaling pair + Ground ‐ 44 ‐ B‐FV700‐BLTH‐QM‐R 6.6.2 Ethernet The Ethernet uses RJ‐45 cable, which is 8P8C (8‐Position 8‐Contact). The figure below shows its pinout. 1 2 3 4 5 6 7 8 Pin ‐ 45 ‐ Signal Transmit+ Transmit‐ Receive+ Reserved Reserved Receive‐ Reserved Reserved B‐FV700‐BLTH‐QM‐R 6.6.3 RS‐232C The RS‐232C on the printer is DB9 female. It transmits data bit by bit in asynchronous start‐stop mode. The figure below shows its pinout. Pin Signal N/A RxD TxD N/A GND N/A RTS CTS +5V Description Shorted to Pin 6 Receive Transmit No Connection Ground Shorted to Pin 1 Request to Send Clear to Send Reserved for KDU (keyboard device unit) Note Pin 9 is reserved for KDU. Do not connect it if you are using a computer as the host. Signal RxD TxD DTR GND DSR RTS CTS Host (DB9) Description Receive Transmit Data Terminal Ready Ground Data Set Ready Request to Send Clear to Send Pin Pin Printer (DB9) Description Transmit Receive Data Set Ready Ground Data Terminal Ready Clear to Send Request to Send Signal TxD RxD DSR GND DTR CTS RTS 6.6.4 Centronics The 36‐pin Centronics on the printer uses parallel communication, and complies with IEEE 1284 compatibility mode (also called SPP, Standard Parallel Port). The figure below shows its pinout. ‐ 46 ‐ B‐FV700‐BLTH‐QM‐R Pin 10 18 36 19 Signal Direction To Printer To Printer To Printer To Printer To Printer To Printer To Printer To Printer To Printer From Printer Signal Pin /STROBE Data 1 Data 2 Data 3 Data 4 Data 5 Data 6 Data 7 Data 8 /ACK 11 12 13 14‐15 16‐17 18 19‐30 31 32 33‐36 Signal Direction From Printer From Printer From Printer ‐ Ground ‐ Ground ‐ From Printer ‐ ‐ 47 ‐ Signal BUSY PE +5V NC GND NC GND NC /FAULT NC B‐FV700‐BLTH‐QM‐R Installation Manual for the B‐FV704D‐BLTH‐QM‐R Bluetooth Interface WARNING! 1. Carefully read and follow all the instructions in this manual. Failure to do so could create safety hazards such as fire or electric shocks. Instructions in this manual must be followed when installing option kits or adding cables to avoid system failures and to insure correct performance and operation. Failure to follow the manual’s instructions or any unauthorized modifications, substitution or change to this product will void the product warranty. 2. Before installing this option, be sure to turn off the power switch and disconnect the power adapter connector from the printer. 3. Take care not to trap or pinch your fingers or hands with the covers. 4. Before installing this option, remove the media from the printer. 1. APPLICABLE MODEL This optional module is the Bluetooth interface, which is designed for the following models: B‐FV4D Series Remark: This optional module complies with Bluetooth V2.1 + EDR standards. Note: This optional module and the B-FV700-WLAN-QM-R Wireless LAN Interface option cannot be installed at the same time. 2. PACKING LIST All the following parts are supplied with the option. Make sure you have all the items shown listed below. ‐ 48 ‐ B‐FV700‐BLTH‐QM‐R Bluetooth Interface (1 pc.) M‐3 P‐Tite Screw (2 pcs.) Installation Manual (1 copy) RF Certification Label ‐ 49 ‐ 6 Specifications Toshiba B‐FV4T Owner’s Manual 3. INSTALLATION PROCEDURE 1) Turn off the printer power, disconnect the power plug from the AC outlet, and disconnect the AC adapter from the printer. 2) Place the printer on the soft cloth to prevent scratching the surface of the printer, and remove the 4 screws provided at the Bottom Cover. 3) Remove the Bottom Cover by removing the 6 connectors from the main board. Connectors to be detached Bottom Cover ‐ 50 ‐ 6 Specifications Toshiba B‐FV4T Owner’s Manual 4) Remove the Printer Cover. Printer Cover 5) Secure the Bluetooth Interface with the 2 screws provided (M‐3 P‐Tite screws). Harnesses Note: When securing the interface, prevent the two harnesses from being trapped between the interface board and the printer frame. ‐ 51 ‐ 6 Specifications Toshiba B‐FV4T Owner’s Manual 6) Attach the Printer Cover. Printer Cover Note: When fitting the Printer Cover, prevent the harness from being trapped between the covers. ‐ 52 ‐ 6 Specifications Toshiba B‐FV4T Owner’s Manual 7) Connect the harness connector to the connector “J15” (black) on the main board. Connector “J15” (black) 8) Return the 6 connectors to the original positions, which were removed in Step 3. 9) Fix the Bottom Cover by securing the 4 screws which were removed in Step 2. Note: When fitting the Bottom Cover, prevent the harness from being trapped between the covers. 10) Peel off the backing sheet of the RF Certification Label and attach it to the position as shown below. RF Certification Label Rating Label ‐ 53 ‐ 6 Specifications Toshiba B‐FV4T Owner’s Manual Note: Be sure not to cover the contents described on the rating label when the RF Certification Label is attached to the upper right corner. 11) Close the Top Cover. The installation is now completed. © 2015 TOSHIBA TEC CORPORATION All Rights Reserved 1‐11‐1, Osaki, Shinagawa‐ku, Tokyo 141‐8562, JAPAN ‐ 54 ‐ PRINTED IN TAIWAN R141023P5200‐TTEC EO2‐38103 Feb. 2015
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