Toshiba Satellite M30 35 Users Manual Personal Computer Maintenance

2014-12-13

: Toshiba Toshiba-Satellite-M30-35-Users-Manual-131010 toshiba-satellite-m30-35-users-manual-131010 toshiba pdf

Open the PDF directly: View PDF PDF.
Page Count: 338

DownloadToshiba Toshiba-Satellite-M30-35-Users-Manual- Personal Computer Maintenance Manual  Toshiba-satellite-m30-35-users-manual
Open PDF In BrowserView PDF
Toshiba Personal Computer
Satellite M30-35 Series
Maintenance Manual

TOSHIBA CORPORATION
File Number 960-455

Copyright
© 2003 by Toshiba Corporation. All rights reserved. Under the copyright laws, this manual
cannot be reproduced in any form without the prior written permission of Toshiba. No patent
liability is assumed with respect to the use of the information contained herein.
Toshiba Personal Computer Satellite M30-35 Series Maintenance Manual
First edition September 2003
Disclaimer
The information presented in this manual has been reviewed and validated for accuracy. The
included set of instructions and descriptions are accurate for the Satellite M30 Series at the
time of this manual's production. However, succeeding computers and manuals are subject
to change without notice. Therefore, Toshiba assumes no liability for damages incurred
directly or indirectly from errors, omissions, or discrepancies between any succeeding
product and this manual.
Trademarks
Intel, Intel SpeedStep and Banias are trade marks or registered trademarks of Intel
Corporation or its subsidiaries in the United States and other countries/regions.
Windows and Microsoft are registered trademarks of Microsoft Corporation.
Photo CD is a trademark owned by its proprietor and used by TOSHIBA under license.
Bluetooth is a trademark owned by its proprietor and used by TOSHIBA under license.

ii

Satellite M30-35 Maintenance Manual (960-455)

Preface
This maintenance manual describes how to perform hardware service maintenance for the
Toshiba Personal Computer Satellite M30-35 Series.
The procedures described in this manual are intended to help service technicians isolate
faulty Field Replaceable Units (FRUs) and replace them in the field.
SAFETY PRECAUTIONS
Four types of messages are used in this manual to bring important information to your
attention. Each of these messages will be italicized and identified as shown below.
DANGER: “Danger” indicates the existence of a hazard that could result in death or
serious bodily injury, if the safety instruction is not observed.
WARNING: “Warning” indicates the existence of a hazard that could result in bodily
injury, if the safety instruction is not observed.
CAUTION: “Caution” indicates the existence of a hazard that could result in property
damage, if the safety instruction is not observed.
NOTE: “Note” contains general information that relates to your safe maintenance
service.
Improper repair of the computer may result in safety hazards. Toshiba requires service
technicians and authorized dealers or service providers to ensure the following safety
precautions are adhered to strictly.
Be sure to fasten screws securely with the right screwdriver. If a screw is not fully
fastened, it could come loose, creating a danger of a short circuit, which could cause
overheating, smoke or fire.
If you replace the battery pack or RTC battery, be sure to use only the same model
battery or an equivalent battery recommended by Toshiba. Installation of the wrong
battery can cause the battery to explode.

Satellite M30-35 Maintenance Manual (960-455)

iii

The manual is divided into the following parts:
Chapter 1

Hardware Overview describes the Satellite M30 system unit and each
FRU.

Chapter 2

Troubleshooting Procedures explains how to diagnose and resolve
FRU problems.

Chapter 3

Test and Diagnostics describes how to perform test and diagnostic
operations for maintenance service.

Chapter 4

Replacement Procedures describes the removal and replacement of the
FRUs.

Appendices

The appendices describe the following:
Handling the LCD module
Board layout
Pin assignments
Keyboard scan/character codes
Key layout
Wiring diagrams
BIOS Rewrite Procedures
Reliability

iv

Satellite M30-35 Maintenance Manual (960-455)

Conventions
This manual uses the following formats to describe, identify, and highlight terms and
operating procedures.
Acronyms
On the first appearance and whenever necessary for clarification acronyms are enclosed in
parentheses following their definition. For example:
Read Only Memory (ROM)
Keys
Keys are used in the text to describe many operations. The key top symbol as it appears on
the keyboard is printed in boldface type.
Key operation
Some operations require you to simultaneously use two or more keys. We identify such
operations by the key top symbols separated by a plus (+) sign. For example, Ctrl + Pause
(Break) means you must hold down Ctrl and at the same time press Pause (Break). If
three keys are used, hold down the first two and at the same time press the third.
User input
Text that you are instructed to type in is shown in the boldface type below:
DISKCOPY A: B:
The display
Text generated by the computer that appears on its display is presented in the type face
below:
Format complete
System transferred

Satellite M30-35 Maintenance Manual (960-455)

v

Table of Contents
Chapter 1

Hardware Overview

1.1

Features ...................................................................................................................... 1-1

1.2

System Unit Block Diagram ...................................................................................... 1-7

1.3

3.5-inch Floppy Disk Drive (USB External) ........................................................... 1-14

1.4

2.5-inch Hard Disk Drive......................................................................................... 1-15

1.5

CD-RW/DVD-ROM Drive ...................................................................................... 1-18

1.6

DVD-R/RW Drive ................................................................................................... 1-19

1.7

DVD-Multi Drive..................................................................................................... 1-21

1.8

Keyboard.................................................................................................................. 1-23

1.9

TFT Color Display................................................................................................... 1-24

1.10

Power Supply ........................................................................................................... 1-27

1.11

Batteries ................................................................................................................... 1-30

Chapter 2

Troubleshooting Procedures

2.1

Troubleshooting ......................................................................................................... 2-1

2.2

Troubleshooting Flowchart........................................................................................ 2-2

2.3

Power Supply Troubleshooting.................................................................................. 2-6

2.4

System Board Troubleshooting................................................................................ 2-17

2.5

FDD Troubleshooting .............................................................................................. 2-30

2.6

HDD Troubleshooting ............................................................................................. 2-33

2.7

Keyboard Troubleshooting ...................................................................................... 2-38

2.8

Display Troubleshooting.......................................................................................... 2-40

2.9

Optical Drive Troubleshooting ................................................................................ 2-43

2.10

Modem Troubleshooting.......................................................................................... 2-45

2.11

LAN Troubleshooting.............................................................................................. 2-47

2.12

Wireless LAN Troubleshooting............................................................................... 2-48

2.13

Sound Troubleshooting............................................................................................ 2-52

2.14

SD Card Slot Troubleshooting................................................................................. 2-55

vi

Satellite M30-35 Maintenance Manual (960-455)

Chapter 3

Tests and Diagnostics

3.1

The Diagnostic Test ................................................................................................... 3-1

3.2

Executing the Diagnostic Test ................................................................................... 3-3

3.3

Subtest Names............................................................................................................ 3-7

3.4

System Test................................................................................................................ 3-9

3.5

Memory Test............................................................................................................ 3-12

3.6

Keyboard Test.......................................................................................................... 3-13

3.7

Display Test ............................................................................................................. 3-16

3.8

Floppy Disk Test...................................................................................................... 3-19

3.9

Printer Test............................................................................................................... 3-21

3.10

Async Test ............................................................................................................... 3-23

3.11

Hard Disk Test ......................................................................................................... 3-24

3.12

Real Timer Test........................................................................................................ 3-27

3.13

NDP Test.................................................................................................................. 3-29

3.14

Expansion Test......................................................................................................... 3-30

3.15

CD-ROM/DVD-ROM Test ..................................................................................... 3-31

3.16

LAN Test ................................................................................................................. 3-32

3.17

Error Code and Error Status Names......................................................................... 3-33

3.18

Hard Disk Test Detail Status ................................................................................... 3-36

3.19

Head Cleaning.......................................................................................................... 3-38

3.20

Log Utilities ............................................................................................................. 3-39

3.21

Running Test............................................................................................................ 3-41

3.22

Floppy Disk Drive Utilities...................................................................................... 3-42

3.23

System Configuration .............................................................................................. 3-47

3.24

Wireless LAN Test Program (Calexico).................................................................. 3-49

3.25

Wireless LAN Test Program (Ahteros 11b/g or 11a/b/g)........................................ 3-50

3.26

Sound/LAN/Modem Test Program.......................................................................... 3-53

3.27

IEEE1394 Test Program .......................................................................................... 3-57

Satellite M30-35 Maintenance Manual (960-455)

vii

Chapter 4

Replacement Procedures

4.1

General....................................................................................................................... 4-1

4.2

Battery Pack ............................................................................................................... 4-9

4.3

PC Card.................................................................................................................... 4-11

4.4

SD Card.................................................................................................................... 4-13

4.5

HDD......................................................................................................................... 4-14

4.6

Optical Drive............................................................................................................ 4-17

4.7

Memory Module/Modem Daughter Card ................................................................ 4-20

4.8

Wireless LAN Card.................................................................................................. 4-24

4.9

Keyboard.................................................................................................................. 4-26

4.10

Switch Cover ASSY/Switch Membrane.................................................................. 4-29

4.11

Display Assembly .................................................................................................... 4-32

4.12

Touch Pad Button .................................................................................................... 4-36

4.13

Microphone .............................................................................................................. 4-37

4.14

Touch Pad ................................................................................................................ 4-39

4.15

RTC Battery ............................................................................................................. 4-41

4.16

Sound Board/Touch Pad Holder .............................................................................. 4-43

4.17

CD-Key ASSY......................................................................................................... 4-46

4.18

System Board ........................................................................................................... 4-47

4.19

CPU.......................................................................................................................... 4-50

4.20

Speaker..................................................................................................................... 4-53

4.21

Fan............................................................................................................................ 4-55

4.22

USB Board/DC-IN Jack/Network Jack ................................................................... 4-56

4.23

Power Board/RGB Board ........................................................................................ 4-58

4.24

Display Mask ........................................................................................................... 4-61

4.25

FL Inverter ............................................................................................................... 4-63

4.26

LCD Module ............................................................................................................ 4-65

4.27

Sensor/Switch Board................................................................................................ 4-69

4.28

LCD Cable Wireless LAN Antenna ........................................................................ 4-70

4.29

Fluorescent Lamp..................................................................................................... 4-76

viii

Satellite M30-35 Maintenance Manual (960-455)

Appendices
Appendix A

Handling the LCD Module ........................................................................... A-1

Appendix B

Board Layout ................................................................................................ B-1

Appendix C

Pin Assignments............................................................................................ C-1

Appendix D

Character Codes ............................................................................................ D-1

Appendix E

Key Layout.....................................................................................................E-1

Appendix F

Reliability....................................................................................................... F-1

Appendix G

BIOS Rewrite Procedures ............................................................................. G-1

Appendix H

EC/KBC Rewrite Procedures........................................................................ H-1

Appendix I

Reliability........................................................................................................I-1

Appendix J

SETUP ............................................................................................................J-1

Satellite M30-35 Maintenance Manual (960-455)

ix

x

Satellite M30-35 Maintenance Manual (960-455)

Chapter 1
Hardware Overview

1 Hardware Overview

1-ii

Satellite M30-35 Maintenance Manual (960-455)

1 Hardware Overview

Chapter 1

Contents

1.1

Features.......................................................................................................................1-1

1.2

System Unit Block Diagram.......................................................................................1-7

1.3

3.5-inch Floppy Disk Drive (USB External)............................................................1-14

1.4

2.5-inch Hard Disk Drive .........................................................................................1-15

1.5

CD-RW/DVD-ROM Drive.......................................................................................1-18

1.6

DVD-R/RW Drive....................................................................................................1-19

1.7

DVD-Multi Drive ....................................................................................................1-21

1.8

Keyboard ..................................................................................................................1-23

1.9

TFT Color Display ...................................................................................................1-24
1.9.1

LCD Module .......................................................................................1-24

1.9.2

FL Inverter Board ...............................................................................1-26

1.10

Power Supply............................................................................................................1-27

1.11

Batteries....................................................................................................................1-30
1.11.1

Main Battery .......................................................................................1-30

1.11.2

Battery Charging Control....................................................................1-31

1.11.3

RTC battery.........................................................................................1-32

Satellite M30-35 Maintenance Manual (960-455)

1-iii

1 Hardware Overview

Figures
Figure 1-1

Front of the computer .....................................................................................1-6

Figure 1-2

System unit configuration...............................................................................1-6

Figure 1-3

System unit block diagram .............................................................................1-7

Figure 1-4

3.5-inch FDD (USB External) ......................................................................1-14

Figure 1-5

2.5-inch HDD ...............................................................................................1-15

Figure 1-6

CD-RW/DVD-ROM drive ..........................................................................1-18

Figure 1-7

DVD-R/RW drive.........................................................................................1-19

Figure 1-8

DVD-Multi drive ..........................................................................................1-21

Figure 1-9

Keyboard ......................................................................................................1-23

Figure 1-10

LCD module .................................................................................................1-24

Tables
Table 1-1

3.5-inch FDD specifications.........................................................................1-14

Table 1-2

2.5-inch HDD specifications ........................................................................1-15

Table 1-3

CD-RW/DVD-ROM drive specifications ....................................................1-18

Table 1-4

DVD-R/RW drive specifications..................................................................1-20

Table 1-5

DVD Multi drive specifications ...................................................................1-21

Table 1-6

LCD module specifications ..........................................................................1-24

Table 1-7

FL inverter board specifications...................................................................1-26

Table 1-8

Power supply output rating...........................................................................1-28

Table 1-9

Battery specifications ...................................................................................1-30

Table 1-10

Time required for quick charges...................................................................1-31

Table 1-11

RTC battery charging/data preservation time...............................................1-32

1-iv

Satellite M30-35 Maintenance Manual (960-455)

1.1 Features
1

1 Hardware Overview

Features

1.1

Features

The Toshiba Satellite M30 Personal Computer uses extensive Large Scale Integration (LSI),
and Complementary Metal-Oxide Semiconductor (CMOS) technology extensively to provide
compact size, minimum weight, low power usage and high reliability. This computer
incorporates the following features and benefits: The product configuration is BTOcompatible so that a system can be designed to suit a specific purpose.
Microprocessor
The Satellite M30 computer is equipped with an Intel Banias Processor, which
incorporates a math co-processor, a 64KB L1 cache memory and a 1MB L2 cache
memory. The processor runs with one of the following speeds:
•

Intel Banias Processor 1.40GHz (1.35V) / 1.20GHz (0.85V)

•

Intel Banias Processor 1.50GHz (1.35V) / 1.20GHz (0.85V)

•

Intel Banias Processor 1.60GHz (1.35V) / 1.20GHz (0.85V)

•

Intel Banias Processor 1.70GHz (1.35V) / 1.20GHz (0.85V)

This processor operates at 1.35V-0.8V and 100MHz bus clock
Chipset
The Satellite M30 is equipped with Intel Odem+, Intel ICH4-M and YEBISU-SS.
Cache Memory
64KB primary cache (in CPU) and 1MB secondary cache (in CPU)
GPU Controller
The computer has a nVIDIA NV34M controller. The internal VRAM is 32MB/64M,
DDR200MHz.
Memory
Two DDR SO-DIMM slots are available for installation of PC2700 compatible 256,
512MB and 1GB memory modules. The memory is expandable up to 2GB.
Built-in HDD
The computer has a 40GB, 60GB or 80GB internal drive. 2.5 inch x 9.5mm height.
USB FDD
An external two-mode 3.5-inch FDD, which connects with a USB port, supports 720KB
and 1.44MB formats and enables booting from system FD.

Satellite M30-35 Maintenance Manual (960-455)

1-1

1 Hardware Overview

1.1 Features

CD-RW/DVD Drive
This drive is a combination of DVD-ROM and CD-R/RW Drive. . It is full-size and runs
either 12cm (4.72-inch) or 8cm (3.15-inch) DVD/CDs without an adaptor. This drive
reads CD-ROM at maximum 24-speed, reads DVD-ROM at maximum 8-speed writes
CD-R at maximum 24-speed, and writes CD-RW at maximum 24-speed.
DVD-R/RW Drive
A full-size DVD-R/-RW drive module lets you record data to rewritable CD/DVDs as
well as run either 12 cm (4.72") or 8 cm (3.15") CD/DVDs without using an adaptor. It
reads DVD-ROMs at maximum 8 speed, CD-ROMs at maximum 24 speed and CD-Rs at
maximum 16 speed. It writes CD-R at up to 16 speed, CD-RW at up to 10 speed, DVD-R
and DVD-RW at single speed.
DVD Multi Drive
This drive is a combination of CD-R/RW, DVD-R/RW and DVD-RAM Drive. It is fullsize and runs either 12cm (4.72-inch) or 8cm (3.15-inch) DVD/CDs without an adaptor.
This drive reads CD-ROM at maximum 24-speed, reads DVD-ROM at maximum 8-speed
writes CD-R at maximum 16-speed, writes CD-RW at maximum 8-speed, writes DVD-R
at maximum 2-speed, writes DVD-RW at maximum 1-speed,.and writes DVD-RAM at
maximum 2-speed.
Display
The display comes in the following three types:
•

15.4” WXGA-TFT color display, resolution 1280(H)×800(V), 16M colors

A high-resolution external monitor connected to the computer can display up to
2048(H)×1536(V), at 16M colors.
Keyboard
An-easy-to-use 85(US)/86(UK)-key keyboard provides a numeric keypad overlay for fast
numeric data entry or for cursor and page control. The keyboard also includes two keys
that have special functions in Microsoft Windows 2000/X P. It supports software that
uses a 101- or 102-key enhanced keyboard.
Touch pad
Touch pad is installed as a pointing device.
Batteries
The computer has two batteries: a rechargeable Lithium-Ion main battery pack and RTC
battery (that backs up the Real Time Clock and CMOS memory).

1-2

Satellite M30-35 Maintenance Manual (960-455)

1.1 Features

1 Hardware Overview

Universal Serial Bus (USB2.0)
Three USB ports are provided. The ports comply with the USB2.0 standard, which
enables data transfer speeds 40 times faster than USB1.1 standard. USB1.1 is also
supported.
IEEE 1394 port
The computer comes with one IEEE 1394 port. It enables high-speed data transfer directly
from external devices such as digital video cameras.
Parallel port
The parallel port enables connection of parallel printer or other parallel devices. (ECP
compatible)
External monitor port
The port enables connection of an external monitor, which is recognized automatically by
Video Electronics Standards Association (VESA) Display Data Channel (DDC) 2B
compatible functions.
PC card slot
The PC card slot (PCMCIA) accommodates one 5mm Type II card. The slot support 16bit PC cards and Card Bus PC cards. CardBus supports 32-bit PC cards.
SD Card
An SD Card Slot can accommodate Secure Digital flash memory cards with various
capacities. SD cards let you easily transfer data from devices, such as digital cameras and
Personal Digital Assistants, that use SD Card flash-memory.
Infrared port
The infrared port is compatible with Fast InfraRed (FIR) standards enabling cableless 4
Mbps, 1.152 Mbps, 115.2 kbps, 57.6 kbps, 38.4 kbps, 19.2 kbps or 9.6 kbps data transfer
with Infrared Data Association (IrDA) 1.1 compatible external devices.

Satellite M30-35 Maintenance Manual (960-455)

1-3

1 Hardware Overview

1.1 Features

Sound system
The sound system is equipped with the following features:
•
•
•
•
•
•
•

AC 97 Link
Sound CODEC: STAC9750
Stereo speakers
Built-in Microphone (Mono)
Volume control knob
Stereo Headphone jack
External microphone jack

Video-out jack
The video jack enables to transfer NTSC or PAL data to external devices connected with
S-Video cable.
Internal modem
The internal modem is equipped as a modem daughter card (MDC).
The internal modem provides capability for data and fax communication and supports
V.90/92. For data reception it operates at 56,000bps and for data transmission it operates
at 33,600bps. For fax transmission it operates at 14,400bps. It is also equipped with
Speakerphone and TAM (Telephony Answering Machine) function. The speed of data
transfer and fax depends on analog telephone line conditions. It has an RJ11 modem jack
for connecting to a telephone line. Both of V.90 and V.92 is supported in USA and
Canada. In other regions, only V.90 is available.
Internal LAN
The computer is equipped with LAN circuits that support Ethernet LAN (10 megabits per
second, 10BASE-T), Fast Ethernet LAN (100 megabits per second, 100 BASE-Tx). It also
supports Wakeup on LAN (WOL) and Magic Packet.
Mini PCI Card slot (1 slot)
Some computers in this series are equipped with a wireless LAN mini-PCI card that is
compatible with other LAN systems based on Direct Sequence Spread
Spectrum/Orthogonal Frequency Division Multiplexing radio technology that complies
with the IEEE802.11 Standard (Revision A, B or G) and Turbo Mode. Revisions A and G
support a data transfer rate up to 54 Mbit/s. Revision-B supports a data transfer rate up to
11 Mbit/s. Turbo Mode supports a data transfer rate up to 108 Mbit/s.

1-4

Satellite M30-35 Maintenance Manual (960-455)

1.1 Features

1 Hardware Overview

Internet button
This button launches an Internet browser. If the computer’s power is off, you can press
this button to turn on the computer’s power and launch the browser automatically in one
step.
TOSHIBA Console button
This button launches an application automatically. The default is TOSHIBA Console.
S-Video out button
Pressing this button sets the display device to TV (Video out). Pressing it again returns to
LCD.

Satellite M30-35 Maintenance Manual (960-455)

1-5

1 Hardware Overview

1.1 Features

The front of the computer is shown in figure 1-1 and the system unit configuration is shown
in figure 1-2.

Figure 1-1 Front of the computer

Figure 1-2 System unit configuration

1-6

Satellite M30-35 Maintenance Manual (960-455)

1.2 System Unit Block Diagram

1.2

1 Hardware Overview

System Unit Block Diagram

Figure 1-3 is a block diagram of the system unit.

Internal
Touch Pad

Figure 1-3 System unit block diagram

Satellite M30-35 Maintenance Manual (960-455)

1-7

1 Hardware Overview

1.2 System Unit Block Diagram

The system unit is composed of the following major components:
Processor

1-8

•

Intel Banias Processor 1.40GHz
– Processor core speed: 1.40GHz (Performance Mode at 1.35V) and 1.20GHz
(Battery Optimized Mode at 0.85V)
– Processor bus speed: 400MHz
– Integrated L1 cache memory: 32KB instruction cache and 32KB write-back
data cache, 4-way set associative
– Integrated L2 cache memory: 1MB ECC protected cache data array, 8-way set
associative
– Integrated NDP

•

Intel Banias Processor 1.50GHz
– Processor core speed: 1.50GHz (Performance Mode at 1.35V) and 1.20GHz
(Battery Optimized Mode at 0.85V)
– Processor bus speed: 400MHz
– Integrated L1 cache memory: 32KB instruction cache and 32KB write-back
data cache, 4-way set associative
– Integrated L2 cache memory: 1MB ECC protected cache data array, 8-way set
associative
– Integrated NDP

•

Intel Banias Processor 1.60GHz
– Processor core speed: 1.60GHz (Performance Mode at 1.35V) and 1.20GHz
(Battery Optimized Mode at 0.85V)
– Processor bus speed: 400MHz
– Integrated L1 cache memory: 32KB instruction cache and 32KB write-back
data cache, 4-way set associative
– Integrated L2 cache memory: 1MB ECC protected cache data array, 8-way set
associative
– Integrated NDP

•

Intel Banias Processor 1.70GHz
– Processor core speed: 1.70GHz (Performance Mode at 1.35V) and 1.20GHz
(Battery Optimized Mode at 0.85V)
– Processor bus speed: 400MHz
– Integrated L1 cache memory: 32KB instruction cache and 32KB write-back
data cache, 4-way set associative
– Integrated L2 cache memory: 1MB ECC protected cache data array, 8-way set
associative
– Integrated NDP

Satellite M30-35 Maintenance Manual (960-455)

1.2 System Unit Block Diagram

1 Hardware Overview

Memory
Two memory slots are provided. Expansion up to 2GB (2,048MB) is available.
•
•

•
•

Supports DDR CL2/2.5
Supports PC2700
– 256MB: 256Mbit (16M × 16bit) chips × 8
– 512MB: 512Mbit (32M × 8bit) chips × 16
–
512Mbit (32M × 16bit) chips × 8
– 1GB:
512Mbit (64M × 8 bit) chips × 16
200 pin, SO Dual In-line Memory Modules (SO-DIMM)
2.5 volt operation

Intel Odem+ (North Bridge)
•
•

One Intel RG82P4300M is used.
Features:
– Banias Processor System Bus Support
– DRAM Controller supporting DDR333/DDR266/DDR200, 1GB max
– Accelerated Graphics Port Interface: adheres to AGP2.0, AGP×4 mode
– Hub Link Interface
– 593-ball 37.5×37.5 mm FC-BGA package

Intel ICH4-M (South Bridge)
•
•

One Intel 82801LAM is used.
This gate array has the following features:
– Hub Link Interface
– PCI Rev2.2 Interface (6 PCI REQ/GNT Pairs)
– BusMaster IDE Controller (Ultra ATA 100/66/33)
– USB 1.1/2.0 Controller 6 Prots (EHCI: Enhanced Host Controller)
– I/O APIC (ACPI 1.06)
– SMBus2.0 Controller
– FWH Interface (BIOS)
– LPC Interface (EC/KBC, Super I/O)
– IRQ Controller
– Serial Interrupt Controller
– Power Management Controller
– Deeper Sleep (C4) Support
– Suspend/Resume Control
– AC'97 2.2 Interface
– Internal RTC
– Internal LAN Controller (WfM2.0)
– 421-ball 31×31mm BGA Package

Satellite M30-35 Maintenance Manual (960-455)

1-9

1 Hardware Overview

1.2 System Unit Block Diagram

PC Card Controller Gate Array
•
•

One YEBISU-SS gate array is used.
This gate array has the following functions and components.
– PCI interface (PCI Revision2.2)
– CardBus/PC Card controller (Yenta2 Version2.2)
– SD memory card controller (SDHC Ver.1.2)
– SD IO card controller (Ver.1.0)
– SmartMedia controller (SMHC Ver.01/SMIL1.0)
– SIO (UART) controller (MS Debug Port Specification Ver.1.0)
– Docking station interface
– Q switch control, reset control
– External device interface

Firmware Hub (FWH)
•
•

1-10

One Intel 82802AB8 is used.
This gate array has the following features:
– Intel platform compatibility
– Firmware hub hardware interface mode
– Industry-standard packages
– Two configurable interfaces
– 4Mbits of flash memory for platform code/data nonvolatile storage
– Address/Address-Multiplexed (A/A Mux) interface/mode
– Case temperature operating range
– Vcc: 3.3V ± 0.3V
– Vpp: 3.3V and 12V for fast programming (80 hours maximum)
– 4Mbits of flash memory are used as shown below:
– 64KB are used for VGA-BIOS.
– 192KB are used for system BIOS.
– 8KB are used for plug and play data area.
– 8KB are used for password security.
– 16KB are used for boot strap.
– 64KB are used for ACPI P code.
– 64KB are used for LOGO.
– 64KB are reserved for LAN BIOS.
– 32KB are reserved.

Satellite M30-35 Maintenance Manual (960-455)

1.2 System Unit Block Diagram

1 Hardware Overview

GPU Controller
One nVIDIA NV34M chip is used. The GPU controller incorporates graphics accelerator,
video accelerator.
–
–
–
–

VRAM 32MB (4M × 32 × 2)/64MB (4M × 32 × 4) DDR200MHz
AGP bus R2.0 x 4
LCD Interface LVDS 2ch
TV Encoder: S-Video 4pin connectorTvxpress2

Sound Controller
AC-Link (in the South Bridge) and STAC975051T (Sigmatel made) are used.
•

Amplifier, Internal microphone, internal stereo speakers, stereo headphone
connector, external microphone connector and volume control knob are mounted.

EC/KBC (Embedded Controller/Keyboard Controller)
One Mitsubishi M306K9FCLRP micon chip functions as both EC and KBC.
•

EC
This controller controls the following functions:
– Power supply sequence
– Thermal conditions
– LEDs
– Beep
– Device ON/OFF
– Fan speed
– Universal I/O port
– Docker Docking Sequence
– Battery capacity check
– Forced reset
– Flash rewriting
– EC interface
– I2C communication
– EC access
– Slim Select Bay Control

•

KBC
This controller has the following functions:
– Scan controller to check status of keyboard matrix
– Interface controller between the keyboard scan controller and the system
– Control of switching and simultaneous operation of the accupoint/external
PS/2 mouse and of the internal keyboard/external PS/2 keyboard

PSC (Power Supply Controller)

Satellite M30-35 Maintenance Manual (960-455)

1-11

1 Hardware Overview
•
•

1.2 System Unit Block Diagram

One TMP87PM48U chip is used.
This controller controls the power sources.

Clock Generator
•
•

One ICS950812CGT is used.
This device generates the system clock.

Modem Controller
•
•

One built-in Askey-made 1456VQL4A(INT) modem card
This controller has the following functions:
– Digital line protection support
– Ring wake up support
– AC97 interface
– Supports V.92 56k Modem/Fax.
Internal LAN Controller
•

One Kinnereth-R (82562EP) chip is used.
– Supports 10/100Mbit Ethernet.
– Supports LED and WOL.

Wireless LAN
–
–
–
–
–

Mini-PCI Type III 1slot
Supports Kill SW.
Supports Wireless LAN through PCMCIA
802.11b, 802.11a/b: Intel-made
802.11b/g, 802.11a/b/g: Atheros-made

Super I/O
•

One LPC 47N227 chip is used.
– This gate array has the following features:
– Floppy Disk Controller
– Serial Port Controller
– Infrared Communications Controller
– Parallel Port Controller

IEEE1394
•

1-12

One TSB43AB22 is used.

Satellite M30-35 Maintenance Manual (960-455)

1.2 System Unit Block Diagram

1 Hardware Overview

Sensor
•
•

Thermal Sensor: One ADM1032AR chip is used.
LCD Sensor: One NRS-701-1015T is used.

Satellite M30-35 Maintenance Manual (960-455)

1-13

1 Hardware Overview

1.3

1.3 3.5-inch Floppy Disk Drive (USB External)

3.5-inch Floppy Disk Drive (USB External)

The 3.5-inch USB FDD is a thin, high-performance reliable drive that supports 720KB and
1.44MB.
The FDD is shown in figure 1-4. The specifications for the FDD are listed in Table 1-1.

Figure 1-4 3.5-inch FDD (USB External)

Table 1-1 3.5-inch FDD specifications
Items
Data transfer
rate

FDD part
USB

Disk rotation speed
Track density

1-14

720KB mode
250K bits/second

1.44MB mode
500K bits/second

Full speed mode (12M bits/second)
300rpm

360rpm

5.3 track/mm (135TPI)

Satellite M30-35 Maintenance Manual (960-455)

1.4 2.5-inch Hard Disk Drive

1.4

1 Hardware Overview

2.5-inch Hard Disk Drive

The removable HDD is a random access non-volatile storage device. It has a non-removable
2.5-inch magnetic disk and mini-Winchester type magnetic heads.
The computer supports a 40GB, 60GB and 80GB HDD.
The HDD is shown in figure 1-5. Specifications are listed in Table 1-2.

Figure 1-5 2.5-inch HDD
Table 1-2 2.5-inch HDD specifications (1/2)
Parameter

Specifications
TOSHIBA
HDD2183

TOSHIBA
HDD2182B
Outline
dimensions

Width (mm)
Height (mm)
Depth (mm)
Weight (g)

TOSHIBA
HDD2184B

69.85
9.5
100
99 max.

Parameter

102 max.

HITACHI
G8C0000Z410

Specifications
HITACHI
G8C0000Z610

HITACHI
G8BC00013610

Outline

Width (mm)

69.85±0.25

69.85±0.25

70 max

dimensions

Height (mm)

9.5±0.25

9.5±0.25

9.5±0.25

Depth (mm)

100±0.25
95 max.

100±0.25
99 max.

100±0.45
95 max.

Weight (g)

Satellite M30-35 Maintenance Manual (960-455)

1-15

1 Hardware Overview

1.4 2.5-inch Hard Disk Drive

Parameter
HITACHI
GBC000Z810

Specifications
HITACHI
GBC000014810

TOSHIBA
HDD2188B
69.85

Outline

Width (mm)

69.85±0.25

69.85±0.25

dimensions

Height (mm)

9.5±0.25

9.5±0.25

9.5

100.2±0.25
102

100

Depth (mm)
Weight (g)

100±0.25
99 max

99 max.

Table 1-2 2.5-inch HDD specifications(2/2)
Specifications
Parameter
Storage size (formatted)

TOSHIBA
HDD2182B

TOSHIBA
HDD2183

TOSHIBA
HDD2184

40GB

60GB

60GB

Speed (RPM)
Data transfer speed
(Mb/sec)

4200

5400

154.3-298.0

202.9-373.3

Interface transfer rate
(MB/s)

100 max.
(Ultra DMA mode)

Track density (Ktpi)

78.9

Access Time
Average seek (sec)

12

Start time (sec)

4 typ.
10 max.

4 typ.

Specifications
Parameter
Storage size (formatted)
Speed (RPM)
Data transfer speed
(Mb/sec)

HITACHI
G8C000Z410

HITACHI
G8C0000Z610

40GB

60GB
4200

5400

350 typ.

263.2-401.6

Interface transfer rate
(MB/s)
Track density (Ktpi)
Access Time
Average seek (Read)
Average seek (Write)
Start time (sec)

1-16

HITACHI
G8BC00013610

100 max.
(Ultra DMA mode)
96

85

12 typ.
14 typ.
5
(Power on)

13 typ.
5 typ
(Power on)

Satellite M30-35 Maintenance Manual (960-455)

1.4 2.5-inch Hard Disk Drive

1 Hardware Overview

Specifications
Parameter

HITACHI
GBC000Z810

Storage size (formatted)
Speed (RPM)
Data transfer speed

80GB
5400

350 typ

450 max

4200
175.0-341.78
(Mbits/s)

100 max.
(Ultra DMA mode)

Track density (Ktpi)

Start time (sec)

TOSHIBA
HDD2188B
80GB

4200

Interface transfer rate
(MB/s)
Access Time (ms)
Average seek (Read)
Average seek (Write)

HITACHI
GBC00014810

96

96

88.1

12 typ
14 typ

12 typ
14 typ

12
-

5
(Power on)

3.5
(Power on)

4

Satellite M30-35 Maintenance Manual (960-455)

1-17

1 Hardware Overview

1.5

1.5 CD-RW/DVD-ROM Drive

CD-RW/DVD-ROM Drive

This drive is a combination of DVD-ROM and CD-R/RW Drive. . It is full-size and runs
either 12cm (4.72-inch) or 8cm (3.15-inch) DVD/CDs without an adaptor. This drive reads
CD-ROM at maximum 24-speed, reads DVD-ROM at maximum 8-speed writes CD-R at
maximum 24-speed, and writes CD-RW at maximum 24-speed.
The CD-RW/DVD-ROM drive is shown in figure 1-6. Specifications are listed in Table 1-3.

Figure 1-6 CD-RW/DVD-ROM drive
Table 1-3 CD-RW/DVD-ROM drive specifications
Matushita G8CC0001C210
Item
ATAPI Burst (MB/s)
Average Access time (ms)
Data Buffer Capacity (MB)
Supported Format

DVD-ROM mode

CD-ROM mode

CD-R/CD-RW
(Write)

33.3 (Ultra DMA mode 2)
16.6 (PIO Mode 0 to 4, Multi word DMA mode 0 to 2)
180 typ

130 typ
2

CD:
CD-DA, CD-ROM, CD-RW, CD-R, CDROM XA, Photo CD, Video CD,
CD-Extra, CD-text

CD-R, CD-RW

DVD:
DVD-VIDEO, DVD-ROM, DVD-R (3.9G,
4.7G), DVD-RW, DVD-RAM (4.7G)

1-18

Satellite M30-35 Maintenance Manual (960-455)

1.6 DVD-R/RW

1.6

1 Hardware Overview

DVD-R/RW

A full-size DVD-R/-RW drive module lets you record data to rewritable CD/DVDs as well
as run either 12 cm (4.72") or 8 cm (3.15") CD/DVDs without using an adaptor. It reads
DVD-ROMs at maximum 8 speed, CD-ROMs at maximum 24 speed and CD-Rs at
maximum 16 speed. It writes CD-R at up to 16 speed, CD-RW at up to 10 speed, DVD-R
and DVD-RW at single speed.
The CD-RW/DVD-ROM drive is shown in figure 1-7. Specifications are listed in Table 1-4.

Figure 1-7 DVD-R/RW drive

Satellite M30-35 Maintenance Manual (960-455)

1-19

1 Hardware Overview

1.6 DVD-R/RW

Table -4 DVD-R/RW drive specifications
Toshiba
SD-R6112

Item
ATAPI Burst (MB/sec)

33.3 (Ultra DMA mode 2)
16.6 (PIO Mode 0 to 4, Multi word DMA
mode 0 to 2)

Average access time (ms)
DVD-ROM
CD-ROM
DVD-RAM

115
105
170

Data buffer (MB)

2

Speed (Read)
DVD-ROM
DVD-RAM
CD-ROM

8x
1x
24x

Speed (Write)
CD-R
CD-RW
DVD-R
DVD-RW

4x, 16x
4x,10x (High Speed)
1x, 2x
1x

Supported format (Read)

CD:
CD-DA, CD+(E)G, CD-MIDI,
CD-TEXT, CD-ROM,
CD-ROM XA, CD-I,
CD-I Bridge (Photo-CD, Video-CD)
Multisession CD (Photo-CD,
CD-EXTRA, CD-R, CD-RW,
Portfolio),
CD-R, CD-RW
DVD :
DVD-ROM (DVD-5, DVD-9,
DVD-10, DVD-18)
DVD-R (Ver.1.0, Ver.2.1)
DVD-RW(Ver.1.0, Ver.1.1)
DVD-RAM(Ver.2.1)

1-20

Satellite M30-35 Maintenance Manual (960-455)

1.7 DVD-Multi (CD-R/RW DVD-RAM/R/RW) Drive

1.7

1 Hardware Overview

DVD-Multi (CD-R/RW DVD-RAM/R/RW) Drive

This drive is a combination of CD-R/RW, DVD-R/RW and DVD-RAM Drive. It is full-size
and runs either 12cm (4.72-inch) or 8cm (3.15-inch) DVD/CDs without an adaptor. This
drive reads CD-ROM at maximum 24-speed, reads DVD-ROM at maximum 8-speed writes
CD-R at maximum 16-speed, writes CD-RW at maximum 8-speed, writes DVD-R at
maximum 2-speed, writes DVD-RW at maximum 1-speed,.and writes DVD-RAM at
maximum 2-speed.
The DVD multi drive is shown in Figure 1-8. Specifications for the DVD multi drive are
described in table 1-5.

Figure 1-8 DVD-Multi drive
Table 1-5 DVD-Multi drive specifications (1/2)
Item
ATAPI Burst (MB/sec)

TEAC
G8CC00013210

Matsushita
G8CC00019210

33.3 (Ultra DMA mode 2)
16.6 (PIO Mode 0 to 4, Multi word DMA mode 0 to 2)

Average access time (ms)
DVD-ROM
CD-ROM

130 average.
110 average

Data buffer (MB)
Speed (Read)
DVD-ROM
DVD-Video
CD-ROM
CD-DA
DVD-RW
DVD-R/DVD-RW

180 typ. (Random)
150 typ. (Random)
2

8x (CAV)
4x (CAV)
24x (CAV)
8x (CLV)
4x (CAV)
4x (CAV)

Satellite M30-35 Maintenance Manual (960-455)

8x max.
4
24x max. (CAV)
8
4
4

1-21

1 Hardware Overview

1.7 DVD-Multi (CD-R/RW DVD-RAM/R/RW) Drive

Table 1-5 DVD-Multi drive specifications (2/2)
Item
Speed (Write)
CD-R
CD-RW
DVD-R
DVD-RW
DVD-RAM
Supported format

1-22

TEAC
G8CC00013210

Matsushita
G8CC00019210

16x max.(ZCLV)
10x (CLV)
2x (CLV)
1x (CLV)
2x (ZLV)

16x (ZoneCLV)
8x (CLV)
2x (CLV)
1x (CLV)
2x (ZCLV) (4.7GB)

CD: CD-DA
CD-ROM
CD-ROM XA Mode 2
(Form 1, Form2)
Photo-CD
(single/multi-session)
Enhanced CD
CD-TEXT
DVD :DVD-ROM
DVD-R (General.
Authoring)
DVD-Video
DVD-RAM(4.7G,
2.6G)

CD: CD-DA
CD-ROM
CD-R/W
CD-R
CD-ROMXA
CD-I Ready
Photo-CD
Video CD
Cd-Extra(CD+)
CD-TEXT
DVD :DVD-ROM
DVD-R (3.9GB,
4.7GB)
DVD-RW(Ver. 1.1)
DVD-RAM( 2.6G,
4.7GB,9.4GB)

Satellite M30-35 Maintenance Manual (960-455)

1.8 Keyboard

1.8

1 Hardware Overview

Keyboard

The keyboard is mounted 85(US)/86(UK) keys that consist of character key and control key,
and in conformity with JIS. The keyboard is connected to membrane connector on the system
board and controlled by the keyboard controller.
Figure 1-9 is a view of the keyboard.
See Appendix E about a layout of the keyboard.

Figure 1-9 Keyboard

Satellite M30-35 Maintenance Manual (960-455)

1-23

1 Hardware Overview

1.9

1.9 TFT Color Display

TFT Color Display

The TFT color display consists of 15.4-inch WXGA LCD module and FL inverter board.
1.9.1

LCD Module

A high-resolution external monitor connected to the computer can display up to
2048(H)×1536(V), at 16M colors.
Figure 1-10 shows a view of the LCD module and Table 1-6 lists the specifications.

Figure 1-10 LCD module

Table 1-6 LCD module specifications (1/5)
Item
Number of Dots
Dot spacing (mm)
Display range (mm)

1-24

Specifications
15.4-inch WXGA (G33C0001D110)
1,280 (W) x 800 (H)
0.25875 (H) x 0.25875 (V)
331.2 (W) x 207(H)

Satellite M30-35 Maintenance Manual (960-455)

1.9 TFT Color Display

1 Hardware Overview
Table 1-6 LCD module specifications (2/5)
Specifications

Item

15.4-inch WXGA (G33C0001F110)

Number of Dots

1,280 (W) x 800 (H)

Dot spacing (mm)

0.25875 (H) x 0.25875 (V)

Display range (mm)

332.16(H) x 207.6(V)

Table 1-6 LCD module specifications (3/5)
Specifications

Item

15.4-inch WXGA (G33C0001H110)

Number of Dots

1,280 (W) x 800 (H)

Dot spacing (mm)

0.2595 (H) x 0.2595 (V)

Display range (mm)

332.16 (W) x 207.6 (H)

Table 1-6 LCD module specifications (4/5)
Specifications

Item

15.4-inch WXGA(CSV) (G33C0001E110)

Number of Dots

1,280 (W) x 800 (H)

Dot spacing (mm)

0.25875 (H) x 0.25875 (V)

Display range (mm)

331.2 (W) x 207 (H)

Table 1-6 LCD module specifications (5/5)
Item

Specifications
15.4-inch WXGA(CSV) (G33C0001G110)

Number of Dots
Dot spacing (mm)
Display range (mm)

Satellite M30-35 Maintenance Manual (960-455)

1,280 (W) x 800 (H)
0.25875 (H) x 0.25875 (V)
331.2 (W) x 207 (H)

1-25

1 Hardware Overview
1.9.2

1.9 TFT Color Display

FL Inverter Board

The FL inverter board supplies a high frequency current to illuminate the LCD module FL.
Table 1-7 lists the FL inverter board specifications.
Table 1-7 FL inverter board specifications
Item
Input

Output

1-26

Specifications

Voltage (V)

DC 5

Power (W)

7

Voltage (V)

750

Current (mA)

6.00

Power (mA)

5W/7VA

Satellite M30-35 Maintenance Manual (960-455)

1.10 Power Supply

1 Hardware Overview

1.10 Power Supply
The power supply supplies many different voltages to the system board and performs the
following functions:
1. Checks power input to determine:
• Whether the AC adaptor is connected to the computer
• Whether the battery pack is installed and supplying power
2. Checks power supply’s internal controls:
•
•
•
•
•

Battery pack charging: start, stop and voltage supplied to the battery pack
Power supply system: Power supplied from a DC power source (AC adaptor)
Faulty power supply: Executes forced shutdown if needed
Logic: Power supply to various circuits
Charging current to PWM control IC for battery pack charging

3. Controls the following aspects of the logic system
•
•

Power supply to gate arrays
Power on/off

4. Indicates the following:
•
•
•

DC IN (sets LED to orange or blue)
Battery icon (sets LED to orange or blue)
Faulty power supply by low battery

5. Interface for the following:
•
•

BIOS via EC/KBC
Function mode of power supply

6. Detects the following:
•
•
•
•

Input voltage to logic system
Input voltage, overvoltage and input/output to battery pack
Battery pack’s internal temperature
Input voltage to DC power supply (output from AC adaptor)

The power supply output rating is specified in Table 1-8.

Satellite M30-35 Maintenance Manual (960-455)

1-27

1 Hardware Overview

1.10 Power Supply
Table 1-8 Power supply output rating (1/2)

Name

Voltage (V)

PPV

1.468-0.748

MCH1R2P1V

1.2

PTV

1.075

2R5-B2V

2.5

Odem, SDRAM

2R5-P2V

2.5

NV34

1R25-B1V

1.25

SDRAM

PGV

1.2-1.5

LAN-E3V

3.3

ICH4-M, KINNERETH

S3V

3.3

ICH4-M, EC/KBC

B3V

3.3

YEBISU3S, PC Card ,MDC

P3V

3.3

Clock Generator, ICH4-M, FWH, mini-PCI, Super I/O,FIR,
IEEE 1394, LCD, STAC9750

SD-P3V

3.3

SD

E5V

5

USB

CD-E5V

5

CD-ROM

B5V

5

PC Card

P5V

5

HDD, KB,LED, Parallel, LCD

SND-E5V

5

AN12940

1R8-P1V

1.8

Odem, ICH4-M

1R5-P1V

1.5

Odem, ICH4-M, NV34

1R5-S1V

1.5

ICH4-M

LAN1R5E1V

1.5

ICH4-M

1-28

Use
CPU
Odem
CPU, ADM1032, Odem, ICH4-M

NV34

Satellite M30-35 Maintenance Manual (960-455)

1.10 Power Supply

1 Hardware Overview
Table 1-8 Power supply board output rating (2/2)

Name

Voltage (V)

Use

S5V

5

OZ168

MCV

5

PSC

A4R7-P4V

4.7

STAC9750, MIC

CDA4R7-E4V

4.7

CD, Headphone

R3V

2.0-3.3

ICH4-M

Satellite M30-35 Maintenance Manual (960-455)

1-29

1 Hardware Overview

1.11 Batteries

1.11 Batteries
The computer has three types of batteries as follows:
Main battery pack
RTC battery
The battery specifications are listed in Table 1-9.
Table 1-9 Battery specifications
Battery name
Main battery

RTC battery

1.11.1

Material

Output voltage

Capacity

Lithium-Ion (6-cell)

10.8 V

4,400mAh

Lithium-Ion (12 cell)

10.8 V

8,800mAh

Nickel-metal hydride

2.4 V

16

Main Battery

The removable main battery pack is the computer’s main power source when the AC adaptor
is not attached. The main battery maintains the state of the computer when the computer
enters in resume mode.

1-30

Satellite M30-35 Maintenance Manual (960-455)

1.11 Batteries

1.11.2

1 Hardware Overview

Battery Charging Control

Battery charging is controlled by a power supply microprocessor. The microprocessor
controls whether the charge is on or off and detects a full charge when the AC adaptor and
battery are attached to the computer. The system charges the battery using quick charge.
Quick Battery Charge
When the AC adaptor is attached, there are two types of quick charge: quick charge 1 when
the system is powered off and quick charge 2 when the system is powered on.
Table 1-10 Time required for quick charges
Status
Quick charge 1
(Power off)
Quick charge 2
(Power on)

Charging time
12 cell

About 3.4 hours

6 cell

About 2.7 hours

12 cell

About 8.0 to 20.0 or longer

6 cell

About 4.0 to 10.0 or longer

NOTE: The time required for quick charge 2 is affected by the amount of power the system
is consuming. Use of the fluorescent lamp and frequent disk access diverts power and
lengthens the charge time.
If any of the following occurs, the battery quick charge process stops.
1. The battery becomes fully charged.
2. The AC adaptor or battery is removed.
3. The battery or output voltage is abnormal.
Detection of full charge
A full charge is detected only when the battery is charging at quick charge. A full charge is
detected under any of the following conditions:
1. The current in the battery charging circuit drops under the predetermined limit.
2. The charging time exceeds the fixed limit.

Satellite M30-35 Maintenance Manual (960-455)

1-31

1 Hardware Overview
1.11.3

1.11 Batteries

RTC battery

The RTC battery provides power to keep the current date, time and other setup information
in memory while the computer is turned off. Table 1-11 lists the charging time and data
preservation period of the RTC battery.
Table 1-11 RTC battery charging/data preservation time
Status

1-32

Time

Charging Time (power on)

8 hours

Data preservation period (full charge)

1 month

Satellite M30-35 Maintenance Manual (960-455)

Chapter 2
Troubleshooting Procedures

2 Troubleshooting Procedures

2-ii

Satellite M30-35 Maintenance Manual (960-455)

2 Troubleshooting Procedures

Chapter 2

Contents

2.1

Troubleshooting......................................................................................................... 2-1

2.2

Troubleshooting Flowchart ....................................................................................... 2-2

2.3

Power Supply Troubleshooting ................................................................................. 2-6

2.4

2.5

2.6

2.7

2.8

Procedure 1

Power LED Check ...................................................................... 2-6

Procedure 2

Error Code Check ....................................................................... 2-8

Procedure 3

Connection Check ..................................................................... 2-14

Procedure 4

Charge Check............................................................................ 2-15

Procedure 5

Replacement Check................................................................... 2-16

System Board Troubleshooting ............................................................................... 2-17
Procedure 1

Message Check ......................................................................... 2-18

Procedure 2

Debugging Port Check on Boot Mode...................................... 2-20

Procedure 3

Diagnostic Test Program Execution Check .............................. 2-28

Procedure 4

Replacement Check................................................................... 2-29

FDD Troubleshooting.............................................................................................. 2-30
Procedure 1

FDD Head Cleaning Check....................................................... 2-30

Procedure 2

Diagnostic Test Program Execution Check .............................. 2-31

Procedure 3

Connector Check and Replacement Check............................... 2-32

HDD Troubleshooting ............................................................................................. 2-33
Procedure 1

Message Check ......................................................................... 2-33

Procedure 2

Partition Check.......................................................................... 2-34

Procedure 3

Format Check............................................................................ 2-35

Procedure 4

Diagnostic Test Program Execution Check .............................. 2-36

Procedure 5

Connector Check and Replacement Check............................... 2-37

Keyboard Troubleshooting...................................................................................... 2-38
Procedure 1

Diagnostic Test Program Execution Check .............................. 2-38

Procedure 2

Connector and Replacement Check .......................................... 2-39

Display Troubleshooting ......................................................................................... 2-40

Satellite M30-35 Maintenance Manual (960-455)

2-iii

2 Troubleshooting Procedures

2.9

2.10

2.11

2.12

2.13

2.14

2-iv

Procedure 1

External Monitor Check............................................................ 2-40

Procedure 2

Diagnostic Test Program Execution Check .............................. 2-40

Procedure 3

Connector and Cable Check...................................................... 2-41

Procedure 4

Replacement Check................................................................... 2-42

Optical Drive Troubleshooting................................................................................ 2-43
Procedure 1

Diagnostic Test Program Execution Check .............................. 2-43

Procedure 2

Connector Check and Replacement Check............................... 2-44

Modem Troubleshooting ......................................................................................... 2-45
Procedure 1

Diagnostic Test Program Execution Check .............................. 2-45

Procedure 2

Connector Check and Replacement Check............................... 2-46

LAN Troubleshooting ............................................................................................. 2-47
Procedure 1

Diagnostic Test Program Execution Check .............................. 2-47

Procedure 2

Connector Check and Replacement Check............................... 2-47

Wireless LAN Troubleshooting .............................................................................. 2-48
Procedure 1

Transmitting-Receiving Check ................................................. 2-48

Procedure 2

Antennas' Connection Check .................................................... 2-49

Procedure 3

Antenna Check.......................................................................... 2-50

Procedure 4

Replacement Check................................................................... 2-51

Sound Troubleshooting ........................................................................................... 2-52
Procedure 1

Diagnostic Test Program Execution Check .............................. 2-52

Procedure 2

Connector Check....................................................................... 2-53

Procedure 3

Replacement Check................................................................... 2-54

SD Card SlotTroubleshooting ................................................................................. 2-55
Procedure 1

Check on Windows ................................................................... 2-55

Procedure 2

Connector/Replacement Check................................................ 2-55

Satellite M30-35 Maintenance Manual (960-455)

2 Troubleshooting Procedures

Figures
Figure 2-1

Troubleshooting flowchart ............................................................................ 2-3

Figure 2-2

A set of tool for debug port test................................................................... 2-20

Figure 2-3

Antenna test cable ....................................................................................... 2-50

Tables
Table 2-1

Battery Icon ................................................................................................... 2-6

Table 2-2

DC IN icon .................................................................................................... 2-7

Table 2-3

Error code ...................................................................................................... 2-9

Table 2-4

Debugging port boot mode status................................................................ 2-21

Table 2-5

FDD error code and status........................................................................... 2-31

Table 2-6

Hard disk drive error code and status .......................................................... 2-36

Satellite M30-35 Maintenance Manual (960-455)

2-v

2 Troubleshooting Procedures

2-vi

Satellite M30-35 Maintenance Manual (960-455)

2.1 Troubleshooting

2 Troubleshooting Procedures

2

2.1

Troubleshooting

Chapter 2 describes how to determine if a Field Replaceable Unit (FRU) in the computer is
causing the computer to malfunction. The FRUs covered are:
1. Power supply

5. Keyboard

9. LAN

2. System Board

6. Display

10. Wireless LAN

3. Floppy Disk Drive

7. Optical Drive

11. Sound components

4. Hard Disk Drive

8. Modem

12. SD Card Slot

The Diagnostics Disk operations are described in Chapter 3. Detailed Replacement
Procedures are given in Chapter 4, Replacement Procedures.
The following tools are necessary for implementing the troubleshooting procedures:
1.
2.
3.
4.

Diagnostics Disk
Phillips screwdriver (2 mm)
LH-STIX screwdriver (in some models)
Toshiba MS-DOS system disk(s)
(You must install the following onto the disk: SYS.COM, FORMAT.COM,
FDISK.COM and FDISK.EXE)

5. Formatted work disk for floppy disk drive testing
6. Cleaning kit for floppy disk drive troubleshooting
7. Parallel port wraparound connector
8. PC card wraparound connector
9. Multimeter
10. External USB FDD
11. External USB keyboard and Mouse
12. Headphone
13. Microphone
14. USB test module and USB cable
15. TOSHIBA CD-ROM TEST DISK (ZA1217P01/P000204190)
16. CD-RW Media (RICOH-made x4 recommended)
17. DVD-ROM TSD-1 (TOSHIBA-EMI DVD Test Media)
18. Music CD
19. RJ11 connector checker
20. Speaker
21. Personal computer that can communicate by wireless LAN for wireless LAN
troubleshooting
22. Antenna test cable

Satellite M30-35 Maintenance Manual (960-455)

2-1

2 Troubleshooting Procedures

2.2

2.2 Troubleshooting Flowchart

Troubleshooting Flowchart

Use the flowchart in Figure 2-1 as a guide for determining which troubleshooting procedures
to execute. Before going through the flowchart steps, verify the following:
Ask the user if a password is registered and, if it is, ask him or her to enter the
password. If the user has forgotten the system password, perform the following
procedure at the appropriate step in the flowchart in Figure 2-1:
Verify with the customer that Toshiba Windows is installed on the hard disk. NonWindows operating systems can cause the computer to malfunction.
Make sure all optional equipment is removed from the computer.
Make sure the External USB floppy disk drive is empty.

2-2

Satellite M30-35 Maintenance Manual (960-455)

2.2 Troubleshooting Flowchart

2 Troubleshooting Procedures

Figure 2-1 Troubleshooting flowchart (1/2)

Satellite M30-35 Maintenance Manual (960-455)

2-3

2 Troubleshooting Procedures

2.2 Troubleshooting Flowchart

Figure 2-1 Troubleshooting flowchart (2/2)

2-4

Satellite M30-35 Maintenance Manual (960-455)

2.2 Troubleshooting Flowchart

2 Troubleshooting Procedures

If the diagnostics program cannot detect an error, the problem may be intermittent. The
Running Test program should be executed several times to isolate the problem. Check the
Log Utilities function to confirm which diagnostic test detected an error, then perform the
appropriate troubleshooting procedures as follows:
1. If an error is detected on the system test, memory test, real timer test, perform the
System Board and Processor Module Troubleshooting Procedures in Section 2.4.
2. If an error is detected on the floppy disk test, perform the FDD Troubleshooting
Procedures in Section 2.5.
3. If an error is detected on the hard disk test, perform the HDD Troubleshooting
Procedures in Section 2.6.
4. If an error is detected on the keyboard test, perform the Keyboard Troubleshooting
Procedures in Section 2.7.
5. If an error is detected on the display test, perform the Display Troubleshooting
Procedures in Section 2.8.
6. If an error is detected on the Optical Drive test, perform the Optical Drive
Troubleshooting Procedures in Section 2.9.
7. If an error is detected on the modem test, perform the Modem Troubleshooting
Procedures in Section 2.10.
8. If an error is detected on the LAN test, perform the LAN Troubleshooting Procedures
in Section 2.11.
9. If an error is detected on the Wireless LAN test, perform the Wireless LAN
Troubleshooting Procedures in Section 2.12.
10. If an error is detected on the sound test, perform the Sound Troubleshooting
Procedures in Section 2.13.
11. If an error is detected on the SD card test, perform the SD card slot Troubleshooting
Procedures in Section 2.14.

Satellite M30-35 Maintenance Manual (960-455)

2-5

2 Troubleshooting Procedures

2.3

2.3 Power Supply Troubleshooting

Power Supply Troubleshooting

The power supply controls many functions and components. To determine if the power
supply is functioning properly, start with Procedure 1 and continue with the other Procedures
as instructed. The procedures described in this section are:
Procedure 1: Icon Check
Procedure 2: Error Code Check
Procedure 3: Connection Check
Procedure 4: Charge Check
Procedure 5: Replacement Check
Procedure 1

Icon Check

The following Icons indicate the power supply status:
Battery icon
DC IN icon
The power supply controller displays the power supply status through the Battery icon and
the DC IN icon as listed in the tables below. To check the power supply status, install a
battery pack and connect an AC adapter.
Table 2-1 Battery Icon
Battery LED

Power supply status

Lights orange

Quick charge

Lights blue

Battery is fully charged and AC adapter is connected.

Blinks orange
(even intervals)

The battery level becomes low while operating the computer on battery
power.*1

Flashes orange

The power switch is pressed on when the battery level is low.*2

Doesn’t light

Any condition other than those above

*1 Low Battery Hibernation will be executed soon.
*2 Low Battery Hibernation has already been executed.

2-6

Satellite M30-35 Maintenance Manual (960-455)

2.3 Power Supply Troubleshooting

2 Troubleshooting Procedures

Table 2-2 DC IN icon
DC IN icon

Power supply status

Lights blue

DC power is being supplied from the AC adapter.

Blinks orange

Power supply malfunction*3

Doesn’t light

Any condition other than those above

*3 When the power supply controller detects a malfunction, the DC IN LED
blinks and an error code is displayed.
If the icon blinks, execute the followings:
1. Remove the battery and AC adapter to cut power supply to the computer.
2. Reinstall the battery and AC adapter.
If the LED still blinks, perform the followings:
Check 1

If the DC IN icon blinks orange, go to Procedure 2.

Check 2

If the DC IN icon does not light blue, go to Procedure 3.

Check 3

If the battery icon does not light orange or blue, go to Procedure 4.

Satellite M30-35 Maintenance Manual (960-455)

2-7

2 Troubleshooting Procedures

Procedure 2

2.3 Power Supply Troubleshooting

Error Code Check

If the power supply microprocessor detects a malfunction, the DC IN icon blinks orange. The
blink pattern indicates an error as shown below.
Start

Off for 2 seconds

Error code (8 bit)
“1”

On for one second

“0”

On for a half second

Interval between data bits

Off for a half second

The error code begins with the least significant digit.
Example: Error code = 12h (Error codes are given in hexadecimal format.)

2-8

Satellite M30-35 Maintenance Manual (960-455)

2.3 Power Supply Troubleshooting
Check 1

2 Troubleshooting Procedures

Convert the DC IN icon blink pattern into the hexadecimal error code and
compare it to the tables below.

The error code begins with the least significant digit.
Error code
Table 2-3 Error code
Error code

Where Error occurs

1*h

DC Power (AC Adapter)

2*h

The 1st battery

4*h

S3V output (3.3V)

5*h

1R5-C1V output (1.51V)

6*h

1R8-C1V output (1.804V)

7*h

PPV output (CPU core voltage)

8*h

1R2-P1V output (1.21V)

9*h

E5V output (5.0V)

A*h

E3V output (3.3V)

B*h

2R5-P2V output (for VGA: 2.51V)

C*h

PGV output (for VGA core: 1.20V)

D*h

1R25-P1V output (1.251V)

E*h

2R5-B2V output (2.51V)

Satellite M30-35 Maintenance Manual (960-455)

2-9

2 Troubleshooting Procedures
Check 1

2.3 Power Supply Troubleshooting

Compare the patterns in the hexadecimal error code to the tables below.

DC IN
Error code

Meaning

10h

AC Adaptor output voltage is over 16.5 V.

11h

Advanced Port Replicator output voltage is over 16.5 V.

12h

Current from the DC power supply is over the limit (7.00 A).

13h

Current from the DC power supply is over the limit (0.5 A), when there
is no load.

14h

Current sensing IC is not normal, when there is no load.

Main Battery
Error code

Meaning

20h

Over voltage has been detected.

21h

Main battery charge current is over 7.00 A.

22h

Main battery discharge current is over 0.5 A, when there is no load.

23h

Main battery charge current is over 4.3 A, when the AC adapter is not
directly connected.

24h

Current sensing IC is not normal, when there is no load.

25h

Main battery charge current is over 0.3 A.

S3V output
Error code

Meaning

40h

S3V voltage is 3.14 V or under, when the computer is powered on/off.

45h

S3V voltage is 3.14 V or under at power on.

1R5-C1V output

2-10

Error code

Meaning

50h

1R5-C1V voltage is over 1.80 V, when the computer is powered on/off.

51h

1R5-C1V voltage is 1.275V or under, when the computer is powered
on.

52h

1R5-C1V voltage is 1.275V or under, when the computer is booting up.

53h

1R5-C1V voltage is 1.275V or under, when the computer is
suspended.

54h

1R5-C1V voltage is not normal, when the computer is suspended.

55h

1R5-C1V voltage is 1.275V or under at power on.

Satellite M30-35 Maintenance Manual (960-455)

2.3 Power Supply Troubleshooting

2 Troubleshooting Procedures

1R8-C1V output
Error code

Meaning

60h

1R8-C1V voltage is over 2.16 V, when the computer is powered on/off.

61h

1R8-C1V voltage is 1.53 V or under, when the computer is powered
on.

62h

1R8-C1V voltage is 1.53 V or under, when the computer is booting up.

63h

1R8-C1V voltage is 1.53 V or under, when the computer is suspended.

64h

1R8-C1V voltage is not normal, when the computer is suspended.

65h

1R8-C1V voltage is 1.53V or under at power on.

PPV output
Error code

Meaning

70h

PPV voltage is over 1.80 V, when the computer is powered on/off.

71h

PPV voltage is 0.56 V or under, when the computer is powered on.

72h

PPV voltage is 0.56 V or under, when the computer is booting up.

73h

PPV voltage is 0.56 V or over, when the computer is powered off.

1R2-P1V output
Error code

Meaning

80h

1R2-P1V voltage is over 1.44 V, when the computer is powered on/off.

81h

1R2-P1V voltage is 1.02 V or under, when the computer is powered
on.

82h

1R2-P1V voltage is 1.02 V or under, when the computer is booting up.

83h

1R2-P1V voltage is 1.02 V or over, when the computer is powered off.

84h

1R2-P1V voltage is 1.02 V or under, when the computer is suspended.

E5V output
Error code

Meaning

90h

E5V voltage is over 6.00V, when the computer is powered on/off.

91h

E5V voltage is 4.50 V or under, when the computer is powered on.

92h

E5V voltage is 4.50 V or under, when the computer is booting up.

93h

E5V voltage is 4.50 V or over, when the computer is powered off.

94h

E5V voltage is 4.50 V or under, when the computer is suspended.

Satellite M30-35 Maintenance Manual (960-455)

2-11

2 Troubleshooting Procedures

2.3 Power Supply Troubleshooting

E3V output
Error code

Meaning

A0h

E3V voltage is over 3.96 V, when the computer is powered on/off.

A1h

E3V voltage is 2.81 V or under, when the computer is powered on.

A2h

E3V voltage is 2 .81 V or under, when the computer is booting up.

A3h

E3V voltage is 2.81 V or over, when the computer is powered off.

A4h

E3V voltage is 2.81 V or under when the computer is suspended.

2R5-P2V output
Error code

Meaning

B0h

2R5-P2V voltage is over 3.00 V, when the computer is powered on/off.

B1h

2R5-P2V voltage is 2.125 V or under, when the computer is powered
on.

B2h

2R5-P2V voltage is 2.125 V or under, when the computer is booting
up.

B3h

2R5-P2V voltage is 2.125 V or over, when the computer is powered
off.

PGV output
Error code

2-12

Meaning

C0h

PGV voltage is over 1.62V, when the computer is powered on/off.

C1h

PGV voltage is 2.125 V or under, when the computer is powered on.

C2h

PGV voltage is 2.125 V or under, when the computer is booting up.

C3h

PGV voltage is 2.125 V or over, when the computer is powered off.

C4h

PGV voltage is 2.125 V or under when the computer is suspended.

Satellite M30-35 Maintenance Manual (960-455)

2.3 Power Supply Troubleshooting

2 Troubleshooting Procedures

1R25-P1V output
Error code

Meaning

D0h

1R25-P1V voltage is over 1.50 V, when the computer is powered
on/off.

D1h

1R25-P1V voltage is 1.063 V or under, when the computer is powered
on.

D2h

1R25-P1V voltage 1.063 V or under, when the computer is booting up.

D3h

1R25-P1V voltage is 1.063 V or over, when the computer is powered
off.

D4h

1R25-P1V voltage is 1.063 V or under, when the computer is
suspended.

2R5-B2V output

Check 2

Error code

Meaning

E0h

2R5-B2V voltage is over 3.00 V, when the computer is powered on/off.

E1h

2R5-B2V voltage is 2.125 V or under, when the computer is powered
on.

E2h

2R5-B2V voltage is 2.125V or under, when the computer is booting up.

E3h

2R5-B2V voltage is 2.125 V or over, when the computer is powered
off.

E4h

2R5-B2V voltage is 2.125 V or under when the computer is
suspended.

In the case of error code 10h or 12h:
Make sure the AC adaptor cord and AC power cord are firmly plugged into
the DC IN 15 V socket and wall outlet. If the cables are connected correctly,
go to the following step:
Connect a new AC adaptor and/or AC power cord, if necessary. If the error
still exists, go to Procedure 5.

Check 3

In the case of error code 2Xh:
Make sure the battery pack is correctly installed in the computer. If the battery
pack is correctly installed, go to the following step:
Replace the battery pack with a new one. If the error still exists, go to
Procedure 5.

Check 4

For any other error, go to Procedure 5.

Satellite M30-35 Maintenance Manual (960-455)

2-13

2 Troubleshooting Procedures
Procedure 3

2.3 Power Supply Troubleshooting

Connection Check

The power supply wiring diagram is shown below:

Any of the connectors may be disconnected. Perform Check 1.
Check 1

Disconnect the AC power cord from the wall outlet. Check the power cable for
breaks. If the power cord is damaged, connect a new AC power cord. If there is no
damage, go to Check 2.

Check 2

Make sure the AC adaptor cord and AC power cord are firmly plugged into the
PJ8800 DC IN 15 V socket and AC adaptor inlet/wall outlet, respectively. If these
cables are connected correctly, go to Check 3.

Check 3

Make sure the DC IN input port where an AC adaptor’s DC output plug is
connected is firmly secured to the system board.
• If the DC IN input port is loose, go to Procedure 5.
• If it is not loose, go to Check 4.

Check 4

Use a multimeter to make sure the AC adaptor output voltage is close to 15 V. If
the output is several percent lower than 15 V, go to Check 5. If the output is close
to 15 V, go to Check 6.

Check 5

Connect a new AC adaptor or AC power cord.
• If the DC IN icon does not light, go to Procedure 5.
• If the battery icon does not light, go to Check 6.

Check 6

Make sure the battery pack is installed in the computer correctly. If the battery is
properly installed and the battery icon still does not light, go to Procedure 4.

2-14

Satellite M30-35 Maintenance Manual (960-455)

2.3 Power Supply Troubleshooting
Procedure 4

2 Troubleshooting Procedures

Charge Check

The power supply may not charge the battery pack. Perform the following procedures:
1. Reinstall the battery pack.
2. Attach the AC adaptor and turn on the power. If you cannot turn on the power, go to
Procedure 5.
3. Run the Diagnostic test, go to System test and execute subtest 06 (Quick charge)
described in Chapter 3.
4. When charge is complete, the diagnostics test displays the result code. Check the
result code against the table below and perform any necessary check.
Result code

Contents

Check items

0

The battery is charging normally.

Normal

1

The battery is fully charged.

Normal

2

The AC adaptor is not connected.

Check 1

3

The AC adaptor’s output voltage is not normal.

Check 1

4

The battery is not installed.

Check 2

5

The battery’s output voltage is not normal.

Check 3

6

The battery’s temperature is not normal.

Check 4

7

A bad battery is installed.

Check 2

8

Any other problems.

Check 5

Check 1

Make sure the AC adaptor and AC power cord are firmly plugged into the DC IN
socket and the wall outlet. If these cables are connected correctly, replace the AC
adaptor (and/or AC power cord, if necessary).

Check 2

Make sure the battery is properly installed. If the battery is properly installed, go
to Check 3.

Check 3

The battery pack may be completely discharged. Wait a few minutes to charge the
battery pack. If the battery pack is still not charged, go to Check 4.

Check 4

The battery’s temperature is too hot or cold. Return the temperature to a normal
operating condition. If the battery pack still is not charged, go to Check 5.

Check 5

Replace the battery pack with a new one. If the battery pack still is not charged,
go to Procedure 5.

Satellite M30-35 Maintenance Manual (960-455)

2-15

2 Troubleshooting Procedures

Procedure 5

2.3 Power Supply Troubleshooting

Replacement Check

The system board processor module may be disconnected or damaged. Disassemble the
computer following the steps described in Chapter 4, Replacement Procedures. Check the
connection between the AC adaptor and system board. After checking the connections,
perform the following Check 1:
Check 1

Replace the AC adaptor with a new one. If the AC adaptor still does not function
properly, perform Check 2.

Check 2

Replace the system board with a new one following the steps described in Chapter
4, Replacement Procedures.

2-16

Satellite M30-35 Maintenance Manual (960-455)

2.4 System Board Troubleshooting

2.4

2 Troubleshooting Procedures

System Board Troubleshooting

This section describes how to determine if the system board is defective or not. Start with
Procedure 1 and continue with the other procedures as instructed. The procedures described
in this section are:
Procedure 1: Message Check
Procedure 2: Debugging port status Check
Procedure 3: Diagnostic Test Program Execution Check
Procedure 4: Replacement Check

Satellite M30-35 Maintenance Manual (960-455)

2-17

2 Troubleshooting Procedures

Procedure 1

2.4 System Board Troubleshooting

Message Check

When the power is turned on, the system performs the Initial Reliability Test (IRT) installed
in the BIOS ROM. The IRT tests each IC on the system board and initializes it.
If an error message is shown on the display, perform Check 1.
If nothing is displayed, go to Procedure 2.
If an operating system is properly loaded, go to Procedure 4.
Check 1

If one of the following error messages displays on the screen, press the Run
Setup key as the message instructs. These errors occur, when the system
configuration preserved in the RTC memory (CMOS type memory) is not the
same as the actual configuration or when the data is lost.
If you press the Run Setup key as the message instructs, the SETUP screen
appears to set the system configuration. If any error message is displayed, perform
Check 2.
If error message (a) appears often when the power is turned on, replace the RTC
battery. If any other error message displays, perform Check 2.

Check 2

(a)

0250: RTC battery is low

(b)

0251: CMOS checksum is inconsistent

(c)

0271: Check date and time settings

(d)

0290: ROM data is invalid

If the following error message appears on the screen, press the Continue key as
the message instructs. This error occurs, when consumption of battery or failure
of system board loses the resumed data. Go to Procedure 3.
WARNING: RESUME FAILURE.

If any other error message displays, perform Check 3.

2-18

Satellite M30-35 Maintenance Manual (960-455)

2.4 System Board Troubleshooting
Check 3

2 Troubleshooting Procedures

The IRT checks the system board. When the IRT detects an error, the system
stops or an error message appears.
If error message (5) appears, go to the Keyboard Troubleshooting Procedures in
Section 2.7.
If error message (1), (2), (3) or (4) appears, go to the HDD Troubleshooting
Procedures in Section 2.6.
If error message (7) appears, go to the FDD Troubleshooting Procedures in
Section 2.5.
(1)
(2)
(3)
(4)
(5)
(6)
(7)

0201:
0202:
0203:
0204:
0212:
0260:
02B0:

Failure IDE#0
Failure IDE#1
Failure IDE#2
Failure IDE#3
Keyboard Controller Failed
System timer error
Diskette drive A error

Satellite M30-35 Maintenance Manual (960-455)

2-19

2 Troubleshooting Procedures

Procedure 2

2.4 System Board Troubleshooting

Debugging Port Check on Boot Mode

Check the D port status by a debug port test. The tool for debug port test is shown below.

Figure 2-2 A set of tool for debug port test
The test procedures are follows;
1. Connect the debug test cable to the connector PJ2000 of the system board. For
disassembling to connect the test cable, refer to Chapter 4.
2. Connect the debug port test cable and RS-232C cross-cable to the test board.
3. Connect the RS-232C cross-cable to the PC that displays the results.

System board

4. Boot the computer in MS-DOS mode.

2-20

Satellite M30-35 Maintenance Manual (960-455)

2.4 System Board Troubleshooting

2 Troubleshooting Procedures

5. Execute GETDPORT.COM in the text menu in CPU REAL mode. (Insert the FD for
starting D port into FDD and input “FD starting drive:>dport”.)
The D port status is displayed in the following form;

6. When the D port status is FFFFh (normal status), go to Procedure 3.
7. When the D port status falls into any status in Table 2-4, execute Check 1.
Table 2-4 Debugging port boot mode status (1/7)
Debug Port

Description

0000h
0080h

Initialize the chipset

0081h

Initialize the bridge

0082h

Initialize the CPU

0083h

Initialize system timer

0084h

Initialize system I/O

0085h

Check for BIOS changing

0087h

Go to BIOS

0088h

Initialize Multi Processor

0089h

Set segments to 4GB

008Ah

Initialize specific HW

008Bh

Initialize PIC and DMA

008Ch

Initialize Memory type

008Dh

Initialize Memory size

008Eh

Shadow Boot Block

0090h

System memory test

0091h

Initialize interrupt vectors

0094h

Output one beep

0095h

Initialize the boot device

0096h

Reset segments to 64KB

0097h

Boot BIOS change utility

Satellite M30-35 Maintenance Manual (960-455)

2-21

2 Troubleshooting Procedures

2.4 System Board Troubleshooting

Table 2-4 Debugging port boot mode status (2/7)
Debug Port

0098h

Description

Initialize USB Controller

0101h
0102h

Verify Real Mode. If the CPU is in protected mode, turn on A20 and pulse the
reset line, forcing a shutdown 0.

0103h

Disable Non-Maskable Interrupts.

0104h

Get CPU type from CPU registers and save it.

0106h

Initialize system hardware. Reset the DMA controllers, disable the videos, clear
any pending interrupts from the real-time clock and set up port B register.

0107h

Disable system ROM shadow and start to execute ROM code from the flash part.

0108h

Initialize chip set registers to the initial values.

0109h

Set in-POST flag in CMOS that indicates we are in POST.

010Ah

Initialize CPU registers.

010Bh
010Ch

Initialize cache.

010Eh
010Fh
0110h
0111h

Load alternate registers with initial table values

0112h

Restore the contents of the CPU control word whenever the CPU is reset.

0113h

Reset PCI devices in early post

0114h
0116h

Verify that the ROM BIOS checksums to zero

0117h

Initialize external cache before autosizing memory.

0118h

Initialize PIT(Programmable Interval Timer).

011Ah

Initialize DMA.

011Ch

Initialize interrupt controllers for some shutdowns.

011Fh
0120h

Verify that DRAM refresh is operating by polling the refresh bit in PORTB.

0122h

2-22

0124h

Set segment-register addressibility to 4 GB

0128h

Determine DRAM size and configure the chipset accordingly. Before autosizing,
all caches and all shadow RAM are disabled.

Satellite M30-35 Maintenance Manual (960-455)

2.4 System Board Troubleshooting

2 Troubleshooting Procedures

Table 2-4 Debugging port boot mode status (3/7)
Debug Port

Description

0129h

Initialize the POST Memory Manager

012Ah

Zero clear the first 512K of RAM

012Bh
012Ch

Test 512K base address lines

012Eh

Test the first 4MB of RAM.

012Fh

Initialize external cache before shadowing.

0132h

Compute CPU speed.

0133h

Initialize the Phoenix Dispatch Manager

0134h

Test the CMOS RAM and RTC

0136h

Vector to proper shutdown routine.

0138h

Shadow the system BIOS.

013Ah

External cache is autosized and its configuration saved in memory.

013Bh
013Ch

If CMOS is valid, load chipset registers with values from CMOS, otherwise load
defaults.

013Dh

Load alternate registers with CMOS values.

013Fh
0141h
0142h

Initialize interrupt vectors 0 thru 77h to the BIOS general interrupt handler.

0145h

Initialize all motherboard devices.

0146h

Verify the ROM copyright notice

0148h

Verify that the equipment specified in the CMOS matches the hardware currently
installed.

0149h

Initialize all PCI devices.

014Ah

Initialize video chip in system

014Bh
014Ch

Shadow video BIOS ROM.

014Eh

Display copyright notice.

014Fh

Initialize MultiBoot. Allocate memory for old and new MultiBoot history tables.

0150h

Display CPU type and speed.

0151h

Satellite M30-35 Maintenance Manual (960-455)

2-23

2 Troubleshooting Procedures

2.4 System Board Troubleshooting

0152h

Table 2-4 Debugging port boot mode status (4/7)
Debug Port

Description

0154h
0155h
0157h
0158h

Test for unexpected interrupts.

0159h

Initialize the POST display service.

015Ah

Display prompt "Press F2 for SETUP"

015Bh

Disable L1 cache during POST

015Ch

Test RAM between 512K and 640K.

0160h

Determine the amount of extended memory available.

0162h
0164h
0166h
0167h
0168h
0169h

Initialize the handler for SMM.

016Ah
016Ch

Display shadow message.

0170h

Display error messages on the screen.

0172h

Check status bits to see if configuration problems were detected. If so, Display
error messages on the screen.

0176h
017Ch

Initialize the hardware interrupt vectors from 08 to 0F and from 70h to 77H. Also
set the interrupt vectors from 60h to 66H to zero.

017Dh
017Eh

The Coprocessor initialization test.

0180h
0181h

Run late device initialization routines.

0182h
0183h

Configure Fisk Disk Controller.

0184h

2-24

Satellite M30-35 Maintenance Manual (960-455)

2.4 System Board Troubleshooting

0185h

2 Troubleshooting Procedures

Configure all PnP ISA devices.

0186h

Table 2-4 Debugging port boot mode status (5/7)
Debug Port

Description

0187h

Configure motherboard configurable devices.

0188h

Initialize timeouts, key buffer, and soft reset flag.

0189h

Enable non-maskable interrupts.

018Ah

Initialize Extended BIOS Data Area and initialize the mouse.

018Bh
018Ch

Initialize the floppy disk and display an error message if failure was detected.

018Fh
0190h

Initialize hard-disk controller.

0191h

Configure the local bus IDE timing register based on the drives attached to it.

0192h
0193h
0195h

Initialize CD-ROM drive.

0196h

Reset segment-register addressibility from 4GB to normal 64K by generating a
Shutdown 8.

0197h
0198h

Search for option ROMs.

0199h

Check support status for Self-Monitoring Analysis Reporting Technology (diskfailure warning).

019Bh
019Ch

Perform late SMM initialization.

019Dh

Initialize Security Engine.

019Eh

Enable hardware interrupts.

019Fh
01A0h

Verify that the system clock is interrupting.

01A2h

Setup Numlock indicator.

01A4h
01A8h

Remove "Press F2" prompt from the screen.

01AAh
01ACh

Enter SETUP.

Satellite M30-35 Maintenance Manual (960-455)

2-25

2 Troubleshooting Procedures

01AEh

2-26

2.4 System Board Troubleshooting

Clear CMOS flags for post.

Satellite M30-35 Maintenance Manual (960-455)

2.4 System Board Troubleshooting

2 Troubleshooting Procedures

Table 2-4 Debugging port boot mode status (6/7)
Debug Port

01B0h

Description

Check for errors.

01B1h
01B2h

Change status bits in CMOS and/or the BIOS data area to reflect the fact that
POST is complete.

01B3h
01B5h

Fade out logo screen.

01B6h
01B7h

Initialize ACPI BIOS.

01B9h

Clear all screen graphics before booting.

01BAh

Initialize the SMBIOS header and sub-structures.

01BCh

Clear parity-error latch

01BDh
01BEh

Clear the screen before booting.

01BFh
01C1h

Initialize error handler

01C2h

Save the current boot type into CMOS

01C3h

Check the requested boot type

01C4h

Initializes (clears) the system error flags

01C5h

Mark the fact that we are no longer in POST

01C6h
01C7h
01C8h
01C9h

Check (and do) if BIOS change is necessary

01CAh
01CBh
01CCh

Restore the memory configuration.

01CDh
01CEh
01D1h

Initialize BIOS stack area

01D3h

Clear memory

01D4h

Determines if the CPU supports the Extended CPUID function for Processor
Name/Brand String.

01D6h

Satellite M30-35 Maintenance Manual (960-455)

2-27

2 Troubleshooting Procedures

2.4 System Board Troubleshooting

Table 2-4 Debugging port boot mode status (7/7)
Debug Port

Description

01D7h
01D8h
20FFh

Try to boot with INT 19h.

03B0h
05B1h
05B2h
05B3h
05B4h
05B5h
06BFh

2-28

Satellite M30-35 Maintenance Manual (960-455)

2.4 System Board Troubleshooting

Procedure 3

2 Troubleshooting Procedures

Diagnostic Test Program Execution Check

Execute the following tests from the Diagnostic Test Menu. Refer to Chapter 3, Tests and
Diagnostics, for more information on how to perform these tests.
1. System test
2. Memory test
3. Keyboard test
4. Display test
5. Floppy Disk test
6. Printer test
7. Async test
8. Hard Disk test
9. Real Timer test
10. NDP test
11. Expansion test
12. CD-ROM/DVD-ROM test
13. Wireless LAN test
14. Sound/LAN/Modem test
15. IEEE1394
If an error is detected during these tests, go to Procedure 4.

Satellite M30-35 Maintenance Manual (960-455)

2-29

2 Troubleshooting Procedures

Procedure 4

2.4 System Board Troubleshooting

Replacement Check

The system board connectors may be disconnected. Disassemble the computer following the
steps described in Chapter 4, Replacement Procedures and perform Check 1.
Check 1

Visually check for the following:
a) Cracked or broken connector housing
b) Damaged connector pins
If connectors are in good condition, but there is still a problem, go to Check 2.

Check 2

2-30

The system board may be damaged. Replace the system board with a new one
following the steps described in Chapter 4, Replacement Procedures.

Satellite M30-35 Maintenance Manual (960-455)

2.5 FDD Troubleshooting

2.5

2 Troubleshooting Procedures

FDD Troubleshooting

This section describes how to determine if the FDD is functioning properly. Perform the
steps below starting with Procedure 1 and continuing with the other procedures as required.
Procedure 1: FDD Head Cleaning Check
Procedure 2: Diagnostic Test Program Execution Check
Procedure 3: Connector Check and Replacement Check
Procedure 1

FDD Head Cleaning Check

FDD head cleaning operation details are given in Chapter 3, Tests and Diagnostics.
Insert the Diagnostics Disk in the computer’s floppy disk drive, turn on the computer and run
the test. Clean the FDD heads using the cleaning kit. If the FDD still does not function
properly after cleaning, go to Procedure 2.
If the test program cannot be executed, go to Procedure 3.

Satellite M30-35 Maintenance Manual (960-455)

2-31

2 Troubleshooting Procedures

Procedure 2

2.5 FDD Troubleshooting

Diagnostic Test Program Execution Check

Insert the Diagnostics Disk in the FDD, turn on the computer and run the test. Refer to
Chapter 3, Tests and Diagnostics, for more information about the diagnostics test procedures.
Floppy disk drive test error codes and their status names are listed in Table 2-5. Make sure
the floppy disk is formatted correctly and that the write protect tab is disabled. If any other
errors occur while executing the FDD diagnostics test, go to Check 1.
Table 2-5 FDD error code and status
Code

Check 1

Status

01h

Bad command

02h

Address mark not found

03h

Write protected

04h

Record not found

06h

Media removed on dual attach card

08h

DMA overrun error

09h

DMA boundary error

10h

CRC error

20h

FDC error

40h

Seek error

60h

No FDD

80h

Time out error (Not ready)

EEh

Write buffer error

FFh

Data compare error

If the following message displays, release the write protect tab on the floppy disk.
If any other message appears, perform Check 2.
FDD-Write protected

Check 2

2-32

Make sure the floppy disk is formatted correctly. If it is, go to Procedure 3.

Satellite M30-35 Maintenance Manual (960-455)

2.5 FDD Troubleshooting

Procedure 3

2 Troubleshooting Procedures

Connector Check and Replacement Check

The 3.5inch FDD is connected to the System Board via USB port.
Check 1

Make sure the USB cable is securely connected to the FDD. Also, make sure the
USB cable of the FDD is securely connected to the system board.

If any of the connections are loose, reconnect firmly and repeat Procedure 2.
If any connector is damaged, replace it with a new one and repeat Procedure 2.
If there is still an error, go to Check 2.
Check 2

The FDD cable may be defective or damaged. Replace it with a new one. If the
FDD is still not functioning properly, perform Check 3.

Check 3

Replace the System board with a new one following the steps in Chapter 4,
Replacement Procedures.

Satellite M30-35 Maintenance Manual (960-455)

2-33

2 Troubleshooting Procedures

2.6

2.6 HDD Troubleshooting

HDD Troubleshooting

This section describes how to determine if the HDD is functioning properly. Perform the
steps below starting with Procedure 1 and continuing with the other procedures as required.
Procedure 1: Message Check
Procedure 2: Partition Check
Procedure 3: Format Check
Procedure 4: Diagnostic Test Program Execution Check
Procedure 5: Connector Check and Replacement Check
CAUTION: The contents of the hard disk will be erased when you execute the HDD
troubleshooting procedures. Transfer the contents of the hard disk to floppy
disks or other storage media.
Procedure 1

Message Check

When the computer’s HDD does not function properly, some of the following error messages
may appear on the display. Start with Check 1 below and perform the other checks as
instructed.
Check 1

If any of the following messages appear, go to Procedure 5. If the following
messages do not appear, perform Check 2.
HDC ERROR (After 5 seconds this message will disappear.)
or
IDE #0 ERROR (After 5 seconds this message will disappear.)
or
IDE #1 ERROR (After 5 seconds this message will disappear.)

Check 2

If either of the following messages appears, go to Procedure 2. If the following
messages do not appear, perform Check 3.
Insert system disk in drive
Press any key when ready .....
or
Non-System disk or disk error
Replace and press any key

Check 3

2-34

Make sure the Hard Disk option is set to not used. If it is set to not used, choose
another setting and restart the computer. If the problem still exists, go to
Procedure 2.

Satellite M30-35 Maintenance Manual (960-455)

2.6 HDD Troubleshooting

Procedure 2

2 Troubleshooting Procedures

Partition Check

Insert the Toshiba MS-DOS system disk and restart the computer with U key holding down.
Perform the following checks:
Check 1

Type C: and press Enter. If you cannot change to drive C, go to Check 2. If you
can change to drive C, go to Check 3.

Check 2

Type FDISK and press Enter. Choose Display Partition Information from the
FDISK menu. If drive C is listed, go to Check 3. If drive C is not listed, return to
the FDISK menu and choose the option to create a DOS partition on drive C.
Restart the computer from the Toshiba MS-DOS system disk. If the problem still
exists, go to Procedure 3.

Check 3

If drive C is listed as active in the FDISK menu, go to Check 4. If drive C is not
listed as active, return to the FDISK menu and choose the option to set the active
partition for drive C. Restart the computer and then go to Procedure 3.

Check 4

Remove the FD and restart the computer. If the problem still exists, go to
Procedure 3.

Satellite M30-35 Maintenance Manual (960-455)

2-35

2 Troubleshooting Procedures

Procedure 3

2.6 HDD Troubleshooting

Format Check

The computer’s HDD is formatted using the low level format program and the MS-DOS
FORMAT program. To format the HDD, start with Check 1 below and perform the other
steps as required.
Check 1

Format the HDD and transfer system files using FORMAT C:/S/U. If the
following message appears on the display, the HDD is formatted.
Format complete
If an error message appears on the display, refer to the Toshiba MS-DOS Manual
for more information and perform Check 2.

Check 2

Using the Diagnostics Disk, format the HDD with a low level format option.
Refer to Chapter 3, Tests and Diagnostics for more information about the
diagnostic program.
If the following message appears on the display, the HDD low level format is
complete. Partition and format the HDD using the MS-DOS FORMAT command.
Format complete
If you cannot format the HDD using the Tests and Diagnostic program, go to
Procedure 4.

2-36

Satellite M30-35 Maintenance Manual (960-455)

2.6 HDD Troubleshooting

Procedure 4

2 Troubleshooting Procedures

Diagnostic Test Program Execution Check

The HDD test program is stored in the Diagnostics Disk. Perform all of the HDD tests in the
Hard Disk Drive Test. Refer to Chapter 3, Tests and Diagnostics, for more information about
the HDD test program.
If an error is detected during the HDD test, an error code and status will be displayed.
Replace the HDD with a new one following the instructions in Chapter 4, Replacement
Procedures. The error codes and statuses are listed in Table 2-6. If an error code is not
generated and the problem still exists, go to Procedure 5.
Table 2-6 Hard disk drive error code and status
Code

Status

01h

Bad command

02h

Bad address mark

04h

Record not found

05h

HDC not reset

07h

Drive not initialized

08h

HDC overrun (DRQ)

09h

DMA boundary error

0Ah

Bad sector error

0Bh

Bad track error

10h

ECC error

11h

ECC recover enable

20h

HDC error

40h

Seek error

80h

Time out error

AAh

Drive not ready

BBh

Undefined error

CCh

Write fault

E0h

Status error

EEh

Access time out error

DAh

No HDD

Satellite M30-35 Maintenance Manual (960-455)

2-37

2 Troubleshooting Procedures
Procedure 5

2.6 HDD Troubleshooting

Connector Check and Replacement Check

The HDD may be disconnected, or the HDD or the system board may be damaged.
Disassemble the computer following the steps described in Chapter 4, Replacement
Procedures and perform the following checks:
Check 1

Make sure the HDD is firmly connected to the system board.

If the connection is loose, reconnect firmly and repeat Procedure 1. If there is still
an error, go to Check 2.
Check 2

The HDD may be damaged. Replace it with a new one following the instructions
in Chapter 4, Replacement Procedures. If the problem still exists, perform Check
3.

Check 3

The system board may be damaged. Replace it with a new one following the
instructions in Chapter 4, Replacement Procedures.

2-38

Satellite M30-35 Maintenance Manual (960-455)

2.7 Keyboard Troubleshooting

2.7

2 Troubleshooting Procedures

Keyboard Troubleshooting

To determine if the computer’s keyboard is functioning properly, perform the following
procedures. Start with Procedure 1 and continue with the other procedures as instructed.
Procedure 1: Diagnostic Test Program Execution Check
Procedure 2: Connector and Replacement Check
Procedure 1

Diagnostic Test Program Execution Check

Execute the Keyboard Test in the Diagnostic Program. Refer to Chapter 3, Tests and
Diagnostics, for more information on how to perform the test program.
If an error occurs, go to Procedure 2. If an error does not occur, the keyboard is functioning
properly.

Satellite M30-35 Maintenance Manual (960-455)

2-39

2 Troubleshooting Procedures

Procedure 2

2.7 Keyboard Troubleshooting

Connector and Replacement Check

The keyboard, PAD I/F and PAD Switch may be disconnected or damaged. Disassemble the
computer following the steps described in Chapter 4, Replacement Procedures, and perform
the following checks:
1. If the keyboard malfunctions, start with Check 1.
2. If the PAD switch malfunctions, start with Check 3.
Check 1

Make sure the keyboard cable is securely connected to the system board.

If the connection is loose, reconnect firmly and repeat Procedure 1. If there is still
an error, go to Check 2.
Check 2

The keyboard or its cable may be damaged. Replace it with a new one following
the instructions in Chapter 4, Replacement Procedures. If the problem still exists,
perform Check 5.

Check 3

Make sure the PAD switch cable is firmly connected to the system board.

If the connection is loose, reconnect firmly and repeat Procedure 2. If there is still
an error, go to Check 4.
Check 4

The PAD switch board or PAD switch cable may be damaged. Replace it with a
new one following the instructions in Chapter 4, Replacement Procedures. If the
problem still exists, perform Check 5.

Check 5

The system board may be damaged. Replace it with a new one following the
instructions in Chapter 4, Replacement Procedures.

2-40

Satellite M30-35 Maintenance Manual (960-455)

2.8 Display Troubleshooting

2.8

2 Troubleshooting Procedures

Display Troubleshooting

This section describes how to determine if the computer’s display is functioning properly.
Start with Procedure 1 and continue with the other procedures as instructed.
Procedure 1: External Monitor Check
Procedure 2: Diagnostic Test Program Execution Check
Procedure 3: Connector and Cable Check
Procedure 4: Replacement Check
Procedure 1

External Monitor Check

Connect an external monitor to the computer’s external monitor port, then boot the computer.
The computer automatically detects the external monitor.
If the external monitor works correctly, the internal LCD may be damaged. Go to Procedure
3.
If the external monitor appears to have the same problem as the internal monitor, the system
board may be damaged. Go to Procedure 2.
Procedure 2

Diagnostic Test Program Execution Check

The Display Test program is stored on the computer’s Diagnostics disk. This program checks
the display controller on the system board. Insert the Diagnostics disk in the computer’s
floppy disk drive, turn on the computer and run the test. Refer to Chapter 3, Tests and
Diagnostics for details. If an error is detected, go to Procedure 3.

Satellite M30-35 Maintenance Manual (960-455)

2-41

2 Troubleshooting Procedures

Procedure 3

2.8 Display Troubleshooting

Connector and Cable Check

The LCD Module is connected to the system board by an LCD/FL cable. The FL inverter
board is also connected to the system board by an LCD/FL cable. And the FL is connected to
the FL inverter board by the HV cable. The connectors may be disconnected from the system
board or the FL inverter board, or they may be damaged. Disassemble the computer
following the steps described in Chapter 4, Replacement Procedures.
If the connection is loose, reconnect firmly and restart the computer. If there is still an error,
go to Procedure 4.

2-42

Satellite M30-35 Maintenance Manual (960-455)

2.8 Display Troubleshooting

Procedure 4

2 Troubleshooting Procedures

Replacement Check

The FL, FL inverter board, LCD module, and system board are connected to display circuits.
Any of these components may be damaged. Refer to Chapter 4, Replacement Procedures, for
instructions on how to disassemble the computer and then perform the following checks:
If the FL does not light, perform Check 1.
If characters or graphics are not displayed clearly, perform Check 4.
If some screen functions do not operate properly, perform Check 4.
If the FL remains lit when the display is closed, perform Check 5.
Check 1

Replace the FL with a new one following the instructions in Chapter 4,
Replacement Procedures and test the display again. If the problem still exists,
perform Check2.

Check 2

The LCD/FL cable or HV cable may be defective or damaged. Replace the
FL/LCD or HV cable with a new one following the instructions in Chapter 4,
Replacement Procedure and test the display again. If the problem still exists,
perform Check3.

Check 3

The FL inverter board may be defective or damaged. Replace the FL inverter
board with a new one following the instructions in Chapter 4, Replacement
Procedure and test the display again. If the problem still exists, perform Check4.

Check 4

The LCD module may be defective or damaged. Replace the LCD module with a
new one following the instructions in Chapter 4, Replacement Procedure and test
the display again. If the problem still exists, perform Check 5.

Check 5

The system board may be defective or damaged. Replace it with a new one
following the instructions in Chapter 4, Replacement Procedure.

Satellite M30-35 Maintenance Manual (960-455)

2-43

2 Troubleshooting Procedures

2.9

2.9 Optical Drive Troubleshooting

Optical Drive Troubleshooting

This section describes how to determine if the Optical Drive is functioning properly. Perform
the steps below starting with Procedure 1 and continue with the other procedures as required.
Procedure 1: Diagnostic Test Program Execution Check
Procedure 2: Connector Check and Replacement Check
Procedure 1

Diagnostic Test Program Execution Check

The CD-ROM/DVD-ROM test program is stored in the Diagnostics Disk.
For the test, prepare a test CD-ROM, DVD-ROM, music CD and CD-RW Media.
Then insert the Diagnostics Disk in the computer’s floppy disk drive, turn on the computer
and run the test. Refer to Chapter 3, Tests and Diagnostics, for more information about the
diagnostics test procedures.
If any errors occur while executing the CD-ROM/DVD-ROM test, go to Procedure 2.

2-44

Satellite M30-35 Maintenance Manual (960-455)

2.9 Optical Drive Troubleshooting

Procedure 2

2 Troubleshooting Procedures

Connector Check and Replacement Check

The Optical Drive is connected to the system board. The connectors may be disconnected
from the system board or may be damaged. Disassemble the computer following the steps
described in Chapter 4, Replacement Procedures and perform the following checks:
Check 1

Make sure the Optical Drive is firmly connected to the system board.

If the connection is loose, reconnect firmly and repeat Procedure 1. If there is still
an error, go to Check 2.
Check 2

The Optical Drive may be defective or damaged. Replace the drive with a new
one. If there is still an error, go to Check 3.

Check 3

Replace the system board with a new one following the steps in Chapter 4,
Replacement Procedures.

Satellite M30-35 Maintenance Manual (960-455)

2-45

2 Troubleshooting Procedures

2.10 Modem Troubleshooting

2.10 Modem Troubleshooting
This section describes how to determine if the computer's modem is functioning properly.
Perform the steps below starting with Procedure 1 and continuing with the other procedures
as required.
Procedure 1: Diagnostic Test Program Execution Check
Procedure 2: Connector Check and Replacement Check
Procedure 1

Diagnostic Test Program Execution Check

The Sound/LAN/Modem test program is stored in the Diagnostics Disk.
For the test, prepare a test Sound/LAN/Modem.
Then insert the Diagnostics Disk in the computer’s floppy disk drive, turn on the computer
and run the test. Refer to Chapter 3, Tests and Diagnostics, for more information about the
diagnostics test procedures.
If any errors occur while executing the Sound/LAN/Modem test, go to Procedure 2.

2-46

Satellite M30-35 Maintenance Manual (960-455)

2.10 Modem Troubleshooting

Procedure 2

2 Troubleshooting Procedures

Connector Check and Replacement Check

The Modem is installed as a modem daughter card (MDC). If the modem malfunctions, there
may be a bad connection between the MDC and the System Board. Or the MDC, System
Board or their connectors might be damaged.
Disassemble the computer following the steps described in Chapter 4, Replacement
Procedures and perform the following checks:
Check 1

Make sure the MDC cable is firmly connected to the MDC and make sure the
MDC is firmly connected to PJ3000 on the System Board.

MDC cable

If a connector is disconnected, connect it firmly and repeat Procedure 1. If the
Modem is still not functioning properly, perform Check 2.
Check 2

The MDC may be defective or damaged. Replace it with a new one following the
steps in Chapter 4, Replacement Procedures. If the Modem is still not functioning
properly, perform Check 3.

Check 3

The system board may be defective or damaged. Replace the System Board with a
new one following the steps in Chapter 4, Replacement Procedures.

Satellite M30-35 Maintenance Manual (960-455)

2-47

2 Troubleshooting Procedures

2.12 LAN Troubleshooting

2.11 LAN Troubleshooting
This section describes how to determine if the computer's LAN is functioning properly.
Perform the steps below starting with Procedure 1 and continuing with the other procedures
as required.
Procedure 1: Diagnostic Test Program Execution Check
Procedure 2: Connector Check and Replacement Check
Procedure 1

Diagnostic Test Program Execution Check

The Sound/LAN/Modem test program is stored in the Diagnostics Disk.
For the test, prepare a test Sound/LAN/Modem.
Then insert the Diagnostics Disk in the computer’s floppy disk drive, turn on the computer
and run the test. Refer to Chapter 3, Tests and Diagnostics, for more information about the
diagnostics test procedures.
If any errors occur while executing the Sound/LAN/Modem test, go to Procedure 2.
Procedure 2

Connector Check and Replacement Check

A RJ45 jack with LAN cable is on the System Board. If the LAN malfunctions, the System
Board might be damaged.
Disassemble the computer following the steps described in Chapter 4, Replacement
Procedures.

2-48

Satellite M30-35 Maintenance Manual (960-455)

2.12 Wireless LAN Troubleshooting

2 Troubleshooting Procedures

2.12 Wireless LAN Troubleshooting
This section describes how to determine if the computer's Wireless LAN is functioning
properly. Perform the steps below starting with Procedure 1 and continuing with the other
procedures as required.
Procedure 1: Transmitting-Receiving Check
Procedure 2: Antennas' Connection Check
Procedure 3: Antennas' Capability Check
Procedure 4: Replacement Check
Procedure 1

Transmitting-Receiving Check

Make sure the wireless communication switch on the front side of the computer is turned ON.
If it is not, slide the switch toward the back of the computer to turn it on.
Check 1

Execute test program to check the transmitting-receiving function of the wireless
LAN. You will need a second computer that can communicate by the wireless
LAN. Perform the test following the instructions described in Chapter 3, Wireless
LAN Test Program.
If the computer passes the test, the function is correctly working.
If the computer does not pass the test, perform Procedure 2.

Satellite M30-35 Maintenance Manual (960-455)

2-49

2 Troubleshooting Procedures
Procedure 2

2.12 Wireless LAN Troubleshooting

Antennas' Connection Check

The wireless LAN wiring diagram is shown below:

Any of the connections may be disconnected. Disassemble the computer following the steps
described in Chapter 4, Replacement Procedures, and perform the following checks:
Check 1

Make sure the wireless communication switch is “On”.
If the switch is “Off”, turn it “On”. If the wireless LAN is still not functioning
properly, perform Check 2.

Check 2

Make sure the wireless LAN board is firmly connected to PJ2200 on the system
board.
If the connector is disconnected, connect it firmly and perform Procedure 1. If the
wireless LAN board is still not functioning properly, perform Check 3.

Check 3

Make sure the wireless LAN antenna cables (black and white) are firmly
connected to the Wireless LAN card.
If the wireless LAN antenna cables are disconnected, connect them firmly and
perform Procedure 1. If the wireless LAN function is still not functioning
properly, perform Check 3.

Check 4

Make sure the wireless LAN antenna cables (black and white) are firmly
connected from the power board to the Wireless LAN card.
If the wireless LAN antenna cables are disconnected, connect them firmly and
perform Procedure 1. If the wireless LAN function is still not functioning
properly, perform Procedure 3.

2-50

Satellite M30-35 Maintenance Manual (960-455)

2.12 Wireless LAN Troubleshooting

Procedure 3
Check 1

2 Troubleshooting Procedures

Antenna Check

Use an antenna test cable to check the antennas' connection. Follow the steps
below:
1. Remove the wireless LAN slot cover and lift it off. Refer to Chapter 4,
Replacement Procedures, for detailed steps of disassembling.
2. Disconnect the wireless LAN antenna cables connected to the wireless LAN
board.
3. Connect the end of the antenna test cable to the multimeter.
4. Connect the Main antenna cable to the antenna test cable. One clip is
connected to the end of the white antenna cable. The other is connected to the
opposite side of the antenna cable.
5. Determine the resistance. The cable passes the test when the resistance is 5Ω.
Or less. If it is more than 5Ω, the antenna cable fails the test.
6. Change the antenna cable. Perform from step 3 to check the black antenna
cable.

Figure 2-3 Antenna Test cable
NOTE:

1.

The resistances determined with the steps above may not be stable with
other machines because of "cable loss," which varies according to the
length of the cable. The impedance of the antenna itself is about 0.5-0.8Ω.

2.

The above steps cannot accurately determine the impedance of the antenna.
Use an LC meter for a precise measure of impedance.

If the wireless LAN antenna cables pass the test, connect them to the wireless LAN board
and cover the slot, then perform Procedure 1.
If the wireless LAN antenna cables do not pass the test, replace the wireless LAN antenna
cables with new ones following the steps in Chapter 4, Replacement Procedures. If the
wireless LAN is still not functioning properly, go to Procedure 4.

Satellite M30-35 Maintenance Manual (960-455)

2-51

2 Troubleshooting Procedures

Procedure 4

2.12 Wireless LAN Troubleshooting

Replacement Check

The wireless LAN board is connected to the power board and the system board. Any of these
components may be damaged. Refer to Chapter 4, Replacement Procedures, for instructions
on how to disassemble the computer and then perform the following checks:
Check 1

Replace the wireless LAN board with a new one following the instructions in
Chapter 4, Replacement Procedures and test the display again. If the problem still
exists, perform Check2.

Check 2

The power board may be defective or damaged. Replace it with a new one
following the steps in Chapter 4, Replacement Procedures. If the problem still
exists, perform Check3.

Check 3

Replace the system board with a new one following the instructions in Chapter 4,
Replacement Procedures.

2-52

Satellite M30-35 Maintenance Manual (960-455)

2.13 Sound Troubleshooting

2 Troubleshooting Procedures

2.13 Sound Troubleshooting
This section describes how to determine if the computer's sound functions are functioning
properly. Perform the steps below starting with Procedure 1 and continuing with the other
procedures as required.
Procedure 1: Diagnostic Test Program Execution Check
Procedure 2: Connector Check
Procedure 3: Replacement Check
Procedure 1

Diagnostic Test Program Execution Check

The Sound/LAN/Modem test program is stored on the computer’s diagnostic disk. Insert the
Diagnostics disk in the computer's floppy disk drive, turn on the computer and run the test.
Refer to Chapter 3, Tests and Diagnostics, for details.
If an error is detected, go to Procedure 2.

Satellite M30-35 Maintenance Manual (960-455)

2-53

2 Troubleshooting Procedures

Procedure 2

2.13 Sound Troubleshooting

Connector Check

The sound function wiring diagram is shown below:

Any of the connections may be disconnected. Disassemble the computer following the steps
described in Chapter 4, Replacement Procedures and perform the following checks:
If the stereo speakers do not work correctly, perform Check 1.
If headphones do not work correctly, perform Check 2.
If sound recording does not work correctly, perform Check 3.
Check 1

If the stereo speakers do not work properly, the speaker cables may be
disconnected. Make sure the speaker cables are firmly connected to PJ6003 or
PJ6004 on the system board. If the stereo speakers are still not functioning
properly, go to Procedure 3.

Check 2

If headphones do not work properly, the SD board may be disconnected or
damaged. Make sure the connector on the SD board is firmly connected to PJ7002
on the system board. If the sound function still does not work properly, replace it
with a new one. Go to Procedure 3.

Check 3

If the sound recording function does not work properly, the internal microphone
cable or external microphone cable may be disconnected. Make sure the internal
microphone cable is firmly connected to PJ6001 on the system board and the SD
card is firmly connected to PJ7002 on the system board. If recording is still not
functioning properly, go to Procedure 3.

2-54

Satellite M30-35 Maintenance Manual (960-455)

2.13 Sound Troubleshooting

Procedure 3

2 Troubleshooting Procedures

Replacement Check

Check 1

If the stereo speakers do not sound properly, they may be defective or damaged.
Replace them with new ones. If the stereo speakers still do not work properly, go
to Check 5.

Check 2

If headphones does sound properly, the headphone jack may be defective or
damaged. Replace the SD board with a new one. If the headphone still does not
work properly, go to Check 5.

Check 3

If the recording function does not work properly by the external microphone, the
external microphone jack may be defective or damaged. Replace the SD board
with a new one. If the recording function still does not work properly, go to Check
5.

Check 4

If the recording function does not work properly by the internal microphone, the
internal microphone may be defective or damaged. Replace it with a new one. If
the recording function still does not work properly, go to Check 5.

Check 5

The system board may be defective or damaged. Replace the system board with a
new one following the instructions in Chapter 4, Replacement Procedures.

Satellite M30-35 Maintenance Manual (960-455)

2-55

2 Troubleshooting Procedures

2.14 SD Card Slot Troubleshooting

2.14 SD Card Slot Troubleshooting
To check if the SD card/Smart Media slot is good or no good, follow the troubleshooting
procedures below as instructed.
Procedure 1: Check on Windows
Procedure 2: Connector/Replacement Check
Procedure 1

Check on Windows

Insert an SD card into the slot. Check if Windows recognizes automatically the SD card and
the data in the SD card can be read.
If the card is not recognized or data are not red, go to Procedure 2.
Procedure 2

Connector/Replacement Check

The SD card is connected to IS2101 on the system board.

Check 1

The SD card and the system board may be disconnected. Make sure the SD card is
firmly inserted to IS2101 on the system board. If not, insert it firmly. If the SD
card is still not functioning properly, perform Check 2.

Check 2

The SD card may be faulty. Replace it with a new one following the step in
Chapter 4. If the problem continues, perform Check 3.

Check 3

The system board may be faulty. Replace it with a new one following the step in
Chapter 4.

2-56

Satellite M30-35 Maintenance Manual (960-455)

2.14 SD Card Slot Troubleshooting

Satellite M30-35 Maintenance Manual (960-455)

2 Troubleshooting Procedures

2-57

Chapter 3
Tests and Diagnostics

3 Tests and Diagnostics

3-ii

Satellite M30-35 Maintenance Manual (960-455)

3 Tests and Diagnostics

Chapter 3

Contents

3.1

The Diagnostic Test ................................................................................................... 3-1

3.2

Executing the Diagnostic Test ................................................................................... 3-3

3.3

Subtest Names............................................................................................................ 3-7

3.4

System Test................................................................................................................ 3-9

3.5

Memory Test............................................................................................................ 3-12

3.6

Keyboard Test.......................................................................................................... 3-13

3.7

Display Test ............................................................................................................. 3-16

3.8

Floppy Disk Test...................................................................................................... 3-19

3.9

Printer Test............................................................................................................... 3-21

3.10

Async Test ............................................................................................................... 3-23

3.11

Hard Disk Test ......................................................................................................... 3-24

3.12

Real Timer Test........................................................................................................ 3-27

3.13

NDP Test.................................................................................................................. 3-29

3.14

Expansion Test......................................................................................................... 3-30

3.15

CD-ROM/DVD-ROM Test ..................................................................................... 3-31

3.16

LAN Test ................................................................................................................. 3-32

3.17

Error Code and Error Status Names ........................................................................ 3-33

3.18

Hard Disk Test Detail Status ................................................................................... 3-36

3.19

Head Cleaning.......................................................................................................... 3-38

3.20

3.21

3.22

3.19.1

Function Description .......................................................................... 3-38

3.19.2

Operations .......................................................................................... 3-38

Log Utilities ............................................................................................................. 3-39
3.20.1

Function Description .......................................................................... 3-39

3.20.2

Operations .......................................................................................... 3-40

Running Test............................................................................................................ 3-41
3.21.1

Function Description .......................................................................... 3-41

3.21.2

Operations .......................................................................................... 3-41

Floppy Disk Drive Utilities...................................................................................... 3-42
3.22.1

Function Description .......................................................................... 3-42

3.22.2

Operations .......................................................................................... 3-43

Satellite M30-35 Maintenance Manual (960-455)

3-iii

3 Tests and Diagnostics
3.23

System Configuration .............................................................................................. 3-47
3.23.1

Function Description .......................................................................... 3-47

3.23.2

Operations .......................................................................................... 3-48

3.24

Wireless LAN Test Program (Calexico).................................................................. 3-49

3.25

Wireless LAN Test Program (Atheros 11b/g or 11a/b/g)........................................ 3-50

3.26

Sound/LAN/Modem Test Program.......................................................................... 3-53

3.27

IEEE1394 Test Program .......................................................................................... 3-57

Tables
Table 3-1

Subtest names................................................................................................. 3-7

Table 3-2

Error codes and error status names .............................................................. 3-33

Table 3-3

Hard disk controller status register contents................................................ 3-36

Table 3-4

Error register contents.................................................................................. 3-37

3-iv

Satellite M30-35 Maintenance Manual (960-455)

3.1 The Diagnostic Test

3 Tests and Diagnostics

3

3.1

The Diagnostic Test

This chapter explains how to use the Diagnostic Test program to test the functions of the
computer’s hardware modules. The Diagnostic Test Program is stored on the Diagnostic
Disk. The Diagnostic Test program consists of eight programs that are grouped into the
Service Program Module (DIAGNOSTIC TEST MENU).
NOTES: To start the diagnostics, follow these steps:
1. Check all cables for loose connections.
2. Exit any application you may be using and close Windows.
The DIAGNOSTIC MENU consists of the following six functions.
DIAGNOSTIC TEST
HEAD CLEANING
LOG UTILITIES
RUNNING TEST
FDD UTILITIES
SYSTEM CONFIGURATION
EXIT TO MS-DOS
The DIAGNOSTIC TEST MENU contains the following thirteen functional tests:
SYSTEM TEST
MEMORY TEST
KEYBOARD TEST
DISPLAY TEST
FLOPPY DISK TEST
PRINTER TEST
ASYNC TEST
HARD DISK TEST
REAL TIMER TEST
NDP TEST
EXPANSION TEST
CD-ROM/DVD TEST
LAN TEST

Satellite M30-35 Maintenance Manual (960-455)

3-1

3 Tests and Diagnostics

3.1 The Diagnostic Test

You will need the following equipment to perform some of the Diagnostic test programs.
The Diagnostics Disk (all tests)
A formatted working disk for the floppy disk drive test
An external FDD attachment
A cleaning kit to clean the floppy disk drive heads (Head Cleaning)
A cleaning kit to clean the DVD-ROM drive heads (Head Cleaning)
A PC card wraparound connector for the I/O card test (Expansion test)
A printer wraparound connector for the printer wraparound test (Printer test)
A CD test media (TOSHIBA CD-ROM TEST DISK (ZA1217P01/P000204190) and
music CD) (CD-ROM test)
A DVD test media (Toshiba-EMI DVD-ROM TEST DISK TSD-1)
External CRT (Display test)
PS/2 or compatible keyboard (Keyboard test)
PS/2 or compatible mouse (Keyboard test)
Headphone (Sound test)
CD-ROM drive (CD-ROM test)
A microphone
A modular cable and RJ11 connector checker
A modular cable and RJ11 connector checker (LED)
USB test module and USB cable
LAN wraparound connector
Music CD (CD-ROM/DVD-ROM test)
The following sections detail the tests within the Diagnostic Test function of the
DIAGNOSTIC TEST MENU. Refer to Sections 3.17 through 3.27 for detailed information
on the remaining Service Program Module functions.

3-2

Satellite M30-35 Maintenance Manual (960-455)

3.2 Executing the Diagnostic Test

3.2

3 Tests and Diagnostics

Executing the Diagnostic Test

Toshiba MS-DOS is required to run the DIAGNOSTICS TEST PROGRAM. To start the
DIAGNOSTIC TEST PROGRAM, follow these steps:
1. Insert the Diagnostics disk in the floppy disk drive and turn on the computer while
pressing F key.
(The Diagnostics Disk contains the MS-DOS boot files.)
NOTE: To execute the CD-ROM or DVD-ROM test, make sure the CD-ROM and CDROM drive or DVD-ROM and DVD-ROM drive is installed in the computer.
The following menu will appear:

NOTE: To exit the DIAGNOSTIC TEST MENU, press the Esc key. If a test program is
in progress, press Ctrl + Break to exit the test program, or press Ctrl + C to
stop the test program.

Satellite M30-35 Maintenance Manual (960-455)

3-3

3 Tests and Diagnostics

3.2 Executing the Diagnostic Test

2. To execute the DIAGNOSTIC TEST MENU from the DIAGNOSTICS MENU, set
the highlight bar to 1, and press Enter. The following DIAGNOSTIC TEST MENU
will appear:
TOSHIBA Personal Computer XXXXXX DIAGNOSTICS
Version X.XX (C) Copyright TOSHIBA Corp. XXXX
DIAGNOSTIC TEST MENU :
1
2
3
4
5
6
7
8
9
10
11
12
13
14
88
99

–
–
–
-

SYSTEM TEST
MEMORY TEST
KEYBOARD TEST
DISPLAY TEST
FLOPPY DISK TEST
PRINTER TEST
ASYNC TEST
HARD DISK TEST
REAL TIMER TEST
NDP TEST
EXPANSION TEST
CD-ROM/DVD-ROM TEST
LAN TEST
ERROR RETRY COUNT SET [FDD & HDD]
EXIT TO DIAGNOSTICS MENU
↑↓→← :
Enter
:
Esc
:

Select items
Specify
Exit

Refer to sections 3.4 through 3.16 for detailed descriptions of each Diagnostic Tests 1
through 14. Function 88 sets the floppy disk drive and hard disk drive error retry
count (0-255). To return to the Diagnostics Menu, set the highlight bar to Function 99
and press Enter.

3-4

Satellite M30-35 Maintenance Manual (960-455)

3.2 Executing the Diagnostic Test

3 Tests and Diagnostics

3. Select the test you want to execute and press Enter. When SYSTEM TEST is
selected, the following message will appear:
SYSTEM TEST

XXXXXXX

XXX DIAGNOSTIC TEST VX.XX
[Ctrl]+[Break] : test end
[Ctrl]+[C]
: key stop

SUB-TEST
: XX
PASS COUNT : XXXXX
ERROR COUNT
WRITE DATA : XX
READ DATA
ADDRESS : XXXXXX STATUS
: XXX

: XXXXX
: XX

SUB-TEST MENU :
01
02
03
04
05
06
07
08
09
10
99

–
–
–
-

ROM checksum
Fan ON/OFF
Geyserville
Quick charge
DMI read
DMI write
CPU Temperature
Exit to DIAGNOSTIC TEST MENU
↑↓→← :
Enter
Esc
:

Select items
: Specify
Exit

NOTE: The menu displayed by your computer may be slightly different from the one
shown above.
4. Select the desired subtest number from the subtest menu and press Enter. The
following message will appear:
TEST LOOP : YES/NO

Selecting YES increases the pass counter by one, each time the test cycle ends and
restarts the test cycle.
Selecting NO returns to the subtest menu after the test is complete.

Satellite M30-35 Maintenance Manual (960-455)

3-5

3 Tests and Diagnostics

3.2 Executing the Diagnostic Test

5. The following message will appear:
ERROR STOP : YES/NO

Selecting YES stops the test program when an error is found and displays the
operation guide on the right side of the display screen as shown below:
ERROR STATUS NAME

[[ HALT OPERATION ]]
1: Test end
2: Continue
3: Retry

These three selections have the following functions respectively:
[1] Terminates the test program and exits to the subtest menu.
[2] Continues the test.
[3] Restarts the test from the error.
Selecting NO keeps the test running even if an error is found.
6. Use the arrow keys to move the cursor to the desired option and press Enter.
Table 3-1 in section 3.3 describes the function of each test on the subtest menu. Table
3-2 in section 3.17 describes the error codes and error status for each error.

3-6

Satellite M30-35 Maintenance Manual (960-455)

3.3 Subtest Names

3.3

3 Tests and Diagnostics

Subtest Names

Table 3-1 lists the subtest names for each test program in the DIAGNOSTIC TEST MENU.
Table 3-1 Subtest names (1/2)
No.

Test Name

Subtest No.

Subtest Name

1

SYSTEM

01
04
05
06
07
08
10

ROM checksum
Fan ON/OFF
Geyserville
Quick charge
DMI read
DMI write
CPU Temperature

2

MEMORY

01
02
04
05
06

Conventional memory
Protected Mode
Cache memory
L2 Cache memory
Stress

3

KEYBOARD

01
02
04
05
06
07

Pressed key display
Pressed key code display
Touch Pad
USB (Port 0, Port 1) test
USB (Port 2) test
Button test

4

DISPLAY

01
02
03
04
05
06
07

VRAM read/write for VGA
Gradation for VGA
Gradation for LCD
Gradation & Mode test for VGA
All dot on/off for LCD
“H” pattern display
LCD Brightness

5

FLOPPY DISK

01
02
03
04
05

Sequential read
Sequential read/write
Random address/data
Write specified address
Read specified address

Satellite M30-35 Maintenance Manual (960-455)

3-7

3 Tests and Diagnostics

3.3 Subtest Names
Table 3-1 Subtest names (2/2)

No.

3-8

Test Name

Subtest No.

Subtest Name

6

PRINTER

01
02
03

Ripple pattern
Function
Wrap around

7

ASYNC

06
07

FIR/SIR Point to point (send)
FIR/SIR Point to point (receive)

8

HARD DISK

01
02
03
04
06
07
09
10

Sequential read
Address uniqueness
Random address/data
Cross talk & peak shift
Write specified address
Read specified address
Sequential write
W-R-C specified address

9

REAL TIMER

01
02
03

Real time
Backup memory
Real time carry

10

NDP

01

NDP test

11

EXPANSION

01
03

PCMCIA wrap around
RGB monitor ID

13

CD-ROM/DVDROM

01
02
03
04
05

Sequential read
Read specified address
Random address/data
Playback music
RW 1Point W/R/C

14

LAN

01

LAN MAC ADDRESS DISPLAY

Satellite M30-35 Maintenance Manual (960-455)

3.4 System Test

3.4

3 Tests and Diagnostics

System Test

To execute the System Test select 1 from the DIAGNOSTIC TEST MENU, press Enter and
follow the directions on the screen. Move the highlight bar to the subtest you want to execute
and press Enter.
Subtest 01

ROM Checksum
This subtest executes a checksum test of the BIOS ROM (range: F0000h to
FFFFFh, 64KB) on the System Board.

Subtest 04

Fan ON/OFF
This subtest turns on/off the fan motor by force with Fan ON/OFF commands.
The following message will appear. Make sure the fan does not rotate and
press Enter.
*** Test Fan Revolution 0000RPM start

The following message will appear. Make sure the fan rotates at low speed
and press Enter.
*** Test Fan Revolution Low speed Start

The following message will appear. Make sure the fan rotates at high speed
and press Enter.
*** Test Fan Revolution High speed Start

Subtest 05

Geyserville
If the CPU supports Gerserville (SpeedStep), this Subtest checks that the CPU
operating clock speed can be changed.

Subtest 06

Quick Charge
This subtest checks the status for the quick charge.

Satellite M30-35 Maintenance Manual (960-455)

3-9

3 Tests and Diagnostics
Subtest 07

3.4 System Test

DMI read
This subtest displays the information in the Flash-ROM in the following
format.
*** DMI Data Display Ver X.XX ***
Model Name
Version Number
Serial Number
Model Number
PCN/BND Number
UUID Number

:
:
:
:
:
:

XXXXXXXXXXX
XXXXXXXXXXXX
XXXXXXXX
XXXXXX-XXXXX
XXXXXXXXXXXX/XXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

Press [Enter] to EXIT

To exit this subtest and return to the SYSTEM test menu, press Enter.
Subtest 08

DMI write
The following messages appear in order. Input each information. (If you do
not replace the PCB, the DMI information should not be changed.)
1. “Enter Model Name ?” is displayed.
Input the computer’s model name and press Enter. (e.g. DynaBook)
2. “Enter Version Number ?” is displayed.
Input the computer’s version number and press Enter. (e.g.
PC18070C313S)
3.

“Enter Serial Number ?” is displayed.
Input the computer’s serial number and press Enter. (e.g. 12345678)

4. “Enter Model Number ?” is displayed.
Input the computer’s sales model number and press Enter. (e.g. PP200AAAAA)
5. “Enter Bundle Number ?” is displayed.
Input the computer’s PCN/Bundle number and press Enter. (e.g.
PMSREQ3Q34H/S0123456789)
6. “Write data OK (Y/N) ?” is displayed.
To write the DMI information to the Flash ROM, press Y, and then Enter.

3-10

Satellite M30-35 Maintenance Manual (960-455)

3.4 System Test

3 Tests and Diagnostics

7. “Create DMIINFO TXT (Y/N) ?” is displayed.
Press Y, then the DMI information (text data) is written to the Floppy
disk, etc.
Subtest 10

CPU Temperature
This subtest checks the CPU temperature.
When the subtest starts, the following message appears on the display. Enter
the ambient Celsius temperature.
EXT. TEMP =

When the temperature is entered, test program turns off the screen message.
After 15 minutes, it measures the CPU temperature and judges the test result
(OK or NG) based on the gap between the ambient temperature and the
measured temperature (threshold value).
When any error occurs, an error log is written into “DIAGNOSTIC MENU: 5LOG UTILITIES”.
The meaning of “WD” or “RD” of the error log is as follows:
WD : Reference value of CPU temperature rising (hexadecimal form).
RD : Gap between the CPU temperature and the ambient temperature
(hexadecimal form).

Satellite M30-35 Maintenance Manual (960-455)

3-11

3 Tests and Diagnostics

3.5

3.5 Memory Test

Memory Test

To execute the Memory Test, select 2 from the DIAGNOSTIC TEST MENU, press Enter
and follow the directions on the screen. Move the highlight bar to the subtest you want to
execute and press Enter.
Subtest 01

Conventional memory
This subtest writes a constant data to conventional memory (0 to 640 KB),
then reads the new data and compares the result with the original data.

Subtest 02

Protected Mode

NOTE: The CONFIG.SYS file must be configured without expanded memory manager
programs such as EMM386.EXE, EMM386.SYS or QEMM386.SYS. Also, the
HIMEM.SYS must be deleted from the CONFIG.SYS file.
This subtest writes constant data and address data (from 1MB to maximum
MB), and reads the new data and compares the result with the original data.
Subtest 04

Cache Memory
To test the cache memory, a pass-through write-read comparison of ‘5Ah’
data is run repeatedly to the test area (‘7000’:’Program’ size to ‘7000’:’7FFF’
(32 KB)) to check the hit-miss ratio (on/off status) for CPU cache memory.
One test takes 3 seconds.
Number of misses < Number of hits → OK
Number of misses ≥ Number of hits → Fail

Subtest 05

L2 Cache Memory
To test the L2 cache memory, a similar test to that for the cache memory is
performed.

Subtest 06

Stress
Data (from 1MB to the maximum MB) is written from the 16KB write buffer
to the 16KB read buffer and compared the data in the buffers. The read buffer
starts from 0001 and the comparison is continued with the following read
buffer addresses: 0001, 0003, 0005, 0007, 0009, 000b, 000d and 000f.

3-12

Satellite M30-35 Maintenance Manual (960-455)

3.6 Keyboard Test

3.6

3 Tests and Diagnostics

Keyboard Test

To execute the Keyboard Test, select 3 from the DIAGNOSTIC TEST MENU, press Enter
and follow the directions on the screen. Move the highlight bar to the subtest you want to
execute and press Enter.
Subtest 01

Pressed key display
When you execute this subtest, the keyboard layout is drawn on the display as
shown below. When any key is pressed, the corresponding key on the screen
changes to the key character that was pressed. Holding a key down enables
the auto-repeat function which causes the key’s display character to blink.
Press Del + Enter to end the test.

Subtest 02

Pressed key code display
When a key is pressed, the scan code, character code, and key top name are
displayed on the screen in the format shown below. The Ins Lock, Caps
Lock, Num Lock, Scroll Lock, Alt, Ctrl, Left Shift, and Right Shift
keys are displayed in reverse screen mode when pressed. The scan codes,
character codes, and key top names are shown in Appendix D.
KEYBOARD TEST

IN PROGRESS

Scan code

=

Character code

=

Keytop

=

302000

Ins Lock

Caps Lock

Num Lock

Scroll Lock

Alt

Ctrl

Left Shift

Right Shift

PRESS [Enter] KEY

Satellite M30-35 Maintenance Manual (960-455)

3-13

3 Tests and Diagnostics
Subtest 04

3.6 Keyboard Test

Touch Pad
This subtest checks the functions of the touch pad as shown below.
A) Direction and parameter
B) Switching function check.
This test displays the response from the touch pad and touch pad switch.
When moving your finger on the touch pad towards the upper left, the
 display changes according to the following illustration. If a
touch pad switch is pressed, the  displays appear on the right
side one by one. The parameters appear above the  (1) or (2)
corresponding to the pressed touch pad switch highlights. If two touch pad
switches are pressed at the same time, the subtest menu appears.
*** IPS (PAD) TEST PROGRAM (Vx.xx) ***

■■
■■■■
■■■■■■
■■■■■■
■■■■
■■

STATUS :0000h
X-RATE :0000h
Y-RATE :0000h

Source Exif Data:
File Type                       : PDF
File Type Extension             : pdf
MIME Type                       : application/pdf
PDF Version                     : 1.4
Linearized                      : Yes
Modify Date                     : 2003:10:21 08:35:15-07:00
Subject                         : Front
Create Date                     : 2003:10:20 22:03:56Z
Page Count                      : 338
Creation Date                   : 2003:10:20 22:03:56Z
Mod Date                        : 2003:10:21 08:35:15-07:00
Producer                        : Acrobat Distiller 5.0.5 (Windows)
Author                          : Toshiba Corporation
Metadata Date                   : 2003:10:21 08:35:15-07:00
Creator                         : Toshiba Corporation
Title                           : Toshiba Personal Computer Maintenance Manual
Description                     : Front
Page Mode                       : UseNone
Tagged PDF                      : No
EXIF Metadata provided by EXIF.tools

Navigation menu