Toshiba Strata Dk Users Manual Elec. Tel UG
2014-12-13
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Telecommunication Systems Division Digital Business Telephone Systems Electronic Telephone User Guide (includes LCD and Direct Station Selection Console) May 2000 Publication Information Toshiba America Information Systems, Inc., Telecommunication Systems Division, reserves the right, without prior notice, to revise this information publication for any reason, including, but not limited to, utilization of new advances in the state of technical arts or to simply change the design of this document. Further, Toshiba America Information Systems, Inc., Telecommunication Systems Division, also reserves the right, without prior notice, to make such changes in equipment design or components as engineering or manufacturing methods may warrant. DKA-UG-EKTEL-VC 4016150 Version C.4, May 2000 Version C.3, October 1999 Version C.2, May 1999 Version C.1, December 1998 Version C, April 1998 Version B, October 1997 Version A, September 1996 © Copyright 2000 Toshiba America Information Systems, Inc. Telecommunication Systems Division All rights reserved. No part of this manual, covered by the copyrights hereon, may be reproduced in any form or by any means—graphic, electronic, or mechanical, including recording, taping, photocopying, or information retrieval systems—without express written permission of the publisher of this material. Strata is a registered trademark of Toshiba Corporation. Stratagy is a registered trademark of Toshiba America Information Systems, Inc. Trademarks, registered trademarks, and service marks are the property of their respective owners. Contents Introduction Organization .................................................................................................................... viii Conventions .................................................................................................................... viii Action/Response ..............................................................................................................x Related Documents/Media ..................................................................................................x Chapter 1 – The Grand Tour Electronic Telephone Diagram ...........................................................................................2 LCD .................................................................................................................................7 LED Indicators ...............................................................................................................10 On-hook/Off-hook .........................................................................................................11 Volume Controls ............................................................................................................11 Chapter 2 – Features Before You Begin .............................................................................................................13 Automatic Line Selection ..............................................................................................14 Ringing Line Preference ................................................................................................14 Signaling ........................................................................................................................14 Quick Reference ................................................................................................................15 Making an Internal Call .................................................................................................15 Making an Outside Call .................................................................................................15 Making an Outside Call to an ISDN Trunk ...................................................................16 Strata DK Electronic Telephone 5/00 i Contents Chapter 2 - Features On-Hook Dialing ...........................................................................................................16 Answering Calls .............................................................................................................17 Incoming Call Notification ............................................................................................17 Calling a Forwarded [DN] .............................................................................................17 Receiving a Forwarded Call ..........................................................................................17 Account Code Calls ..........................................................................................................18 Forced Account Codes (Verified/Non-Verified) ...........................................................18 Voluntary Account Codes (Verified/Non-Verified) ......................................................18 Alarm Reset ......................................................................................................................20 Alert Signaling ..................................................................................................................20 Attendant Console Calling ................................................................................................20 Automatic Busy Redial (ABR) .........................................................................................21 All Call Voice Page ..........................................................................................................22 Automatic Callback (ACB) ...............................................................................................23 Automatic Hold .................................................................................................................24 Background Music (BGM) ...............................................................................................24 Call Forwarding ................................................................................................................25 Access Codes .................................................................................................................25 LCD Telephones ............................................................................................................25 Call Forward–All Calls ..................................................................................................26 Call Forward–Busy ........................................................................................................26 Call Forward–No Answer ..............................................................................................27 Call Forward–Busy/No Answer ....................................................................................28 Call Forward–Fixed .......................................................................................................30 Call Forward–External ...................................................................................................30 Call Forward Remote Destination Change ....................................................................31 Call Park Orbits .................................................................................................................32 Call Park and Page ............................................................................................................34 Call Pickup ........................................................................................................................35 Group Pickup ....................................................................................................................36 Call Transfer with Camp-on .............................................................................................37 Call Waiting ......................................................................................................................38 Conference Calls ...............................................................................................................39 Date/Time/Day Adjustment ..............................................................................................39 Direct Inward System Access (DISA) ..............................................................................40 Direct Station Selection (DSS) .........................................................................................41 ii Strata DK Electronic Telephone 5/00 Contents Chapter 2 - Features Do Not Disturb (DND) .....................................................................................................42 Door Lock .........................................................................................................................43 Door Phones ......................................................................................................................43 DTMF Tone Dialing with and # ....................................................................................45 Emergency Ringdown/Hotline Service .............................................................................46 Group Listening ................................................................................................................46 Handsfree Answerback .....................................................................................................47 Handsfree Monitoring .......................................................................................................47 ISDN Outgoing Calling ....................................................................................................48 Making an Outgoing Call with a Subaddress to an ISDN Trunk ..................................48 Message Waiting ...............................................................................................................49 Microphone Cut-Off .........................................................................................................52 Off-hook Call Announce (OCA) ......................................................................................53 Voice First Signaling .....................................................................................................53 Tone Signaling ...............................................................................................................54 SP-OCA .........................................................................................................................54 Override Calls ...................................................................................................................55 Busy Station Override ....................................................................................................56 Do Not Disturb Override ...............................................................................................56 Executive Override ........................................................................................................56 Privacy Override ............................................................................................................57 Toll Restriction Override ...............................................................................................57 Page Announcements ........................................................................................................57 All Call Page ..................................................................................................................58 Privacy On-Line ................................................................................................................58 Privacy Release .................................................................................................................58 Release and Answer ..........................................................................................................59 Saved Number Redial .......................................................................................................60 Speakerphone ....................................................................................................................60 Speed Dial .........................................................................................................................61 Speed Dial–Advanced Features .....................................................................................63 Speed Dial Pause ...........................................................................................................66 Speed Dial Number Linking ..........................................................................................66 Chain Dialing Speed Dial Numbers ..............................................................................68 Timed Reminders ..............................................................................................................69 Tone/Pulse Dialing ............................................................................................................70 Strata DK Electronic Telephone 5/00 iii Contents Chapter 3 - LCD Operation Two (Tandem) CO Line Connection ................................................................................70 Voice Mail Integration ......................................................................................................74 Chapter 3 – LCD Operation Control Buttons .................................................................................................................79 Busy Lamp Field (BLF) Display ......................................................................................81 Caller ID/ANI/DNIS Information Mode ..........................................................................82 DNIS ..............................................................................................................................82 ANI/Caller ID ................................................................................................................82 Call Park Orbit List Display .............................................................................................84 Retrieve and Auto Dial Lost Calls ....................................................................................84 Messages ...........................................................................................................................86 Message Notification .....................................................................................................91 Group Notification Station Messaging ..........................................................................93 Silent Messaging (Busy Station) ...................................................................................94 Memos ...............................................................................................................................96 Speed Dial Memos .........................................................................................................96 Timed Reminders ...........................................................................................................98 Name/Number Display .....................................................................................................98 Chapter 4 – DSS Console [DSS] Buttons .................................................................................................................102 Features ...........................................................................................................................103 Calling a Station ..........................................................................................................103 Transferring a Call .......................................................................................................103 Answering a (CO Line) ...............................................................................................104 Speed Dial ....................................................................................................................105 Paging ..........................................................................................................................105 Call Forward Override .................................................................................................105 Night Transfer ..............................................................................................................105 Appendix A – Access Codes CO Line Access Codes ...................................................................................................107 Feature Access Codes .....................................................................................................108 iv Strata DK Electronic Telephone 5/00 Contents Appendix B – Centrex Application Paging Access Codes ......................................................................................................108 Speed Dial Access Codes ................................................................................................110 Appendix B – Centrex Application Flexible Directory Numbering ........................................................................................111 Centrex Feature Buttons .................................................................................................111 Ringing Repeat ................................................................................................................112 Delayed Ringing .............................................................................................................112 Appendix C – Button Labels Flexible Buttons ..............................................................................................................113 Index ....................................................................................................................................119 Strata DK Electronic Telephone 5/00 v Contents Chapter 4 - Button Labels vi Strata DK Electronic Telephone 5/00 Introduction This guide describes how to use electronic telephones for Strata DK systems. Models covered in this user guide include electronic telephones equipped with a Liquid Crystal Display (LCD) and/or speakerphone. Instructions for the Electronic Direct Station Selection (DSS) Console are included. The Strata DK systems which support this equipment are: ♦ DK14 ♦ DK16e and 16 ♦ DK40i and 40 ♦ DK424i, DK424 and DK280 (Release 3.0 or higher) Note This user guide incorporates the information in the Strata DK Liquid Crystal Display Electronic Telephone User Guide. This guide is discontinued. Strata DK Electronic Telephone 5/00 vii Introduction Organization Organization ♦ Chapter 1 – The Grand Tour provides an overview of the equipment, buttons, Light Emitting Diodes (LEDs), and LCDs. ♦ Chapter 2 – Features describes the available electronic telephone features in alphabetical order. Detailed instructions on using each feature are covered. ♦ Chapter 3 – LCD Operation includes an explanation of the Control button operations. Features which are available only on the LCD electronic telephone are presented alphabetically and include detailed LCD displays. ♦ Chapter 4 – DSS Consoles describes the DSS Console features and buttons. ♦ Appendix A – Access Codes provides instructions for programming a sequence of steps or access codes onto feature buttons. It includes CO Line Access Codes, Paging Group Codes, Feature Access Codes (User Programmable Buttons), and Speed Dial Access Codes. ♦ Appendix B – Centrex Application describes the Centrex features which may be available with your Strata DK system. ♦ Appendix C – Button Labels lists the feature button designations of the electronic telephone models. Conventions Letters in [brackets] represent buttons which have Directory Numbers on them. For example: viii Conventions Description Note Elaborates specific items or references other information. Within some tables, general notes apply to the entire table and numbered notes apply to specific items. Important! Calls attention to important instructions or information. CAUTION! Advises you that hardware, software applications, or data could be damaged if the instructions are not followed closely. Strata DK Electronic Telephone 5/00 Introduction Conventions Conventions Description WARNING! Alerts you when the given task could cause personal injury or death. [DN] Represents any Directory Number button, also known as an extension or intercom number. [PDN] Represents any Primary Directory Number button (the extension number for the telephone). [SDN] Represents any Secondary appearance of a PDN. A PDN which appears on another telephone is considered an SDN. [PhDN] Represents any Phantom Directory Number button (an additional DN). $ULDO%ROG Courier Helvetica Bold Represents telephone buttons. Shows a computer keyboard entry or screen display. Represents LCD displays, tokens or custom IVR functions. For example: M ( ). “Type” Indicates entry of a string of text. “Press” Indicates entry of a single key. For example: Type prog then press Enter. Plus (+) Shows a multiple PC keyboard or phone button entry. Entries without spaces between them show a simultaneous entry. Example: Esc+Enter. Entries with spaces between them show a sequential entry. Example: # + 5. Tilde (~) Means “through.” Example: 350~640 Hz frequency range. ➤ Denotes the step in a one-step procedure. ➤ Denotes a procedure. See Figure 10 Strata DK Electronic Telephone 5/00 Grey words within the printed text denote crossreferences. In the electronic version of this document (Strata DK Library CD-ROM or FYI Internet download), cross-references appear in blue hypertext. ix Introduction Related Documents and Media Action/Response The left column gives you single or numbered steps that you need to perform a procedure. The right column gives the immediate response to your action. This column also includes additional notes and comments. Related Documents and Media Note Some documents listed here may appear in different versions on the CD-ROM, FYI, or in print. To find the most current version, check the version/date in the Publication Information on the back of the document’s title page. Refer to the following documents for more information: ♦ Electronic Telephone Quick Reference Guide ♦ PC/Data Interface User Guide ♦ System Administrator Guide For authorized users, Internet site FYI (http://fyi.tsd.toshiba.com) contains all current Strata DK documentation and enables you to view, print, and download current publications. x Strata DK Electronic Telephone 5/00 The Grand Tour 1 This chapter familiarizes you with the controls and indicators located on your electronic key telephone (EKT) (see “20-Button Electronic Key Telephone with LCD” on Page 2). Toshiba electronic telephones incorporate state-of-the-art telecommunications technology and provide a vast array of calling features. They are easy to operate, and all features are accessed with a feature button or a brief access code. If your telephone is equipped with an LCD, information and feature prompting makes call handling more efficient and provides easy access to frequently-used features. Abbreviated feature prompts guide you through specific tasks. In addition to the standard features, the LCD telephones provide Alphanumeric Messaging, Busy Lamp Field (BLF) Identification, Central Office (CO) Line Identification, Timed Reminders with Messaging, Speed Dial Memo Directory Dialing, User Name/Number, Call Duration, Date/Time of Day displays, and the ability to display names and telephone numbers of outside, incoming callers. Telephones equipped with a speakerphone, enable you to make and receive outside and internal calls without lifting the handset. Feature operations in this guide apply to all EKTs, except the 10x and 20x series, connected to a Strata DK system. Strata DK Electronic Telephone 5/00 1 The Grand Tour Electronic Telephone Diagram Electronic Telephone Diagram LCD Display Scroll Button SCRL PAGE Handset Page Button MODE Mode Button Dial Pad Speaker Flexible Buttons MIC Modular Handset Cord SPKR CONF/TRNS HOLD INT Feature and Function LEDs RNG VOL Microphone 2548 [DN] or Intercom Button Speaker Volume Control Figure 1 2 Ring Volume Control Sliding Memo Tray Speaker On/Off Button Hold Button Microphone Button Conference Transfer Button 20-Button Electronic Key Telephone with LCD Strata DK Electronic Telephone 5/00 The Grand Tour Electronic Telephone Diagram Buttons There are two sets of buttons, fixed and flexible. The fixed buttons, such as 0,&, +2/', &21)7516, and 92/ are shown in Figure 1 on the prior page. The flexible buttons consist of directory numbers (Primary, Secondary, Phantom) and feature buttons. The number of preprogrammed flexible buttons varies by telephone. Fixed Buttons The fixed buttons are located below your dial pad and enable you to perform standard functions quickly and easily. Table 1 Fixed Button Instructions Button &21)7516 (Conference/Transfer) Instructions ➤ Press to set up conference and transfer calls (see “Conference Calls” on Page 39). ➤ Press once to hold internal or outside calls (the CO LED flashes at the internal hold rate) HOLD LINE 10 JAN 01 SUN 12:19 ...or press twice to enable Exclusive Hold. The CO LED flashes at the exclusive hold rate. Note Exclusive Hold enables you to place a call on hold so that only you or somebody using a Call Pickup code at another station can retrieve it. +2/' To retrieve a call on hold: ➤ Press &2 or [DN] which is on hold HOLD LINE 201 LINE 10 RECALL ...or if the call is on Exclusive Hold, from another station dial plus your [DN], or dial plus the CO Line number (001~200) that the call is held on. If a call is not retrieved by a certain time (set in system programming), it recalls back to your phone. You hear repeated recall tone (or if you are on the phone, you hear recall tone twice). Strata DK Electronic Telephone 5/00 3 The Grand Tour Electronic Telephone Diagram Table 1 Fixed Button Instructions (continued) Button Instructions If the held party hangs up, the call is released and the &2 provides a hold-release signal. +2/'(continued) Note If your telephone is programmed for Automatic Hold, existing calls are automatically placed on hold when you answer a call or make another call. (See “Automatic Hold” on Page 24.) A different call can be held on each [DN] or &2 button on your phone. Each time you press 6&5/, a different [DN] or &2 is selected. The selected button’s LED flashes rapidly and your LCD displays information for the call holding on that button (samples shown at right). ➤ CO LINE 02 HOLD DN 202 HOLD Press to toggle the microphone ON/OFF while the telephone is in use. The LED indicates the status of the microphone. Notes ● 0,& (Microphone) ● ● Each station’s 0,& can be set in system programming to switch ON/ OFF with one touch, to switch OFF only while pressed and held, or to be either ON/OFF at the start of handsfree dialing. 0,& functions on Handsfree Answerback and OCA calls for privacy. ➤ Press to toggle the speaker ON/OFF. The LED indicates the status of the speaker. Also selects a line or the internal [PDN] if programmed for auto preference in system programming. Can be used to disconnect on-hook speakerphone calls. 92/ ➤ Slide to adjust volume levels (see “Volume Controls” on Page 11). 5,1* ➤ Slide to adjust the ring volume levels, and the voice levels of the caller (Handsfree Answerback operation). 63.5 (Speaker) 4 The microphone and accompanying LED are always ON when receiving “voice first” internal [DN] calls to enable Handsfree Answerback and OFF if you receive a ring-first call. 0,& may be ON/ OFF when placing an on-hook CO Line or internal [DN] call. Strata DK Electronic Telephone 5/00 The Grand Tour Electronic Telephone Diagram Flexible Buttons All flexible buttons must be programmed for your telephone in system programming and vary for individual telephones. If a button does not appear on your display or telephone keystrip label, see your System Administrator for button assignments. Line Buttons You may have buttons designated as /LQH and/or 3/ which enable you to directly access outside Central Office (CO) lines. 3/ enables you to access available CO Lines from a group of lines appearing under one button. If your telephone does not have a /LQH or 3/ button, and you want to access outside CO lines, you can use access codes. For a listing of these codes, see Table 11 on Page 108. Directory Number [DN] Buttons The [DN] buttons consist of: [PDNs], [SDNs], and [PhDNs]. They are used to make or answer a call and are known as your extension or intercom number. You can have multiple [DN] buttons on your telephone (see Figure 2 on Page 7), including [DNs] belonging to another [SDNs]. Incoming calls ring your telephone [PDNs] from the top down. For example, incoming calls to Station 10 [PDNs] first ring the “10-1” button, then “10-2,” and finally “10-3.” Your station is considered busy only when all of the [PDNs] are being used by your telephone or other telephones and/or when your telephone is on a call on any type of CO Line or [DN]. If you have an LCD telephone, you can find out the actual [DN] of a [DN] button by pressing the [DN] you want to display and dialing . The number (210) displays. Strata DK Electronic Telephone 5/00 DN = 210 5 The Grand Tour Electronic Telephone Diagram Table 2 Directory Button Definitions Button Definitions ➤ [PDN] Primary Directory Number The [PDN] is specifically your Extension Number or Intercom Number. Your telephone can have up to four [PDN] buttons with your number. You can set Call Forward and Voice Mail ID code for your [PDN]. ➤ [SDN] Secondary Directory Number Press to answer a call on a [PDN] of another telephone which appears on your telephone as a [SDN]. You cannot set Call Forward and Voice Mail ID code for [SDNs] on your telephone. ➤ [PhDN] Phantom Directory Number Press to answer a call to the Primary Directory Number or to initiate a phone call. Press to answer a call to the [PhDN]. Up to 8 [PhDNs] can be assigned to one station. A [PhDN] can be assigned exclusively to a station or shared among a group of stations. An example of a [PhDN] application is using the [PhDN] as a common phone number for an entire department, such as a Sales Department. The [PhDN] rings on all of the telephones of the group when it is called. You can only set Call Forward and Voice Mail ID code for [PhDNs] that are owned by your telephone. You can have a separate message waiting button and mailbox for each up to four [PhDNs] on your telephone. 6 Strata DK Electronic Telephone 5/00 The Grand Tour 2516 Electronic Telephone Diagram Phantom Directory Numbers [PhDNs] 54 58 51 51 50 Secondary Directory Numbers [SDNs] of Station 11 Calls to Station 11 can be originated or answered by Station 10 by pressing the 11-1 or 11-2 button. 50 11-1 10-1 11-2 10-2 10-1 10-3 10-2 11-1 10-3 11-2 Station 10's Primary Directory Numbers [PDNs] Figure 2 MW/50 Station 10 Station 11 Multiple Directory Numbers Example Feature Buttons Preprogrammed feature buttons can be assigned to your telephone and vary for individual telephones. See Table 7 on Page 64 for a list of all the possible feature buttons. If a button does not appear on your display or telephone keystrip label, see your System Administrator for button assignments. There are two available features that may not be programmed to buttons on your telephone – 6'6 and5'/. For the 6'6 feature, you can substitute the key in any of the procedures. For the 5'/ feature, you can substitute the key for any of its referenced procedures. LCD In its idle state, the 32-character LCD feature of your EKT gives you an accurate desk clock and calendar combination. The LCD automatically provides a variety of information and feature prompts to make your call handling easier. When you have an Strata DK Electronic Telephone 5/00 7 The Grand Tour Electronic Telephone Diagram outside call in progress, the elapsed time display shows the duration of the call. You can also send/receive short messages with other LCD telephones (see “Messages” on Page 86). All display functions occur automatically as call processing proceeds. A “+” next to the LCD readout (sample shown at right) on your telephone indicates there is more data in memory. Press 6&5/ to advance through the information. CF-A 201-203+ JAN 01 TUE 12: 19 LCD Buttons The three buttons to the right of the display provide various functions. SCRL 2549 PAGE Figure 3 MODE Scroll Button Page Button Mode Button LCD Buttons These functions are: 6&5/ which scrolls through: ♦ Message Waiting station numbers ♦ Speed dial digits (if more than 16 digits) when in Mode 8. 3$*( which: ♦ Changes Busy Field groups. ♦ Records a user NAME/NUMBER for another station (used by station 200). Station 200 must be an LCD EKT to record a NAME/NUMBER display for any other station type. ♦ Changes displays (date/time, elapsed time, message, call forward, dialed number). ♦ Scrolls through speed dial numbers when using Mode 8. 02'( which: 8 ♦ Enters or exits various mode functions (see Mode Definitions). ♦ Cancels the beeping tone when using timed reminders. Strata DK Electronic Telephone 5/00 The Grand Tour Electronic Telephone Diagram Table 3 Mode Definitions MODE Definition Exit mode and return to clock/calendar display. Display Busy Field. Send a message to a Busy station. Send a message to a Called station. Displays LCD message number NN, where NN is a personal or message. Only displays the selected message and cannot be used to edit or create a new message. Check a Speed Dial number and memo dialing. Turn OFF Caller ID/ANI/DNIS information mode. Turn ON Caller ID/ANI/DNIS information mode. Display Caller ID/ANI/Lost Call stored information. View Call Park Orbit list. Send a message to a Remote called station. Send a message to a Remote calling station. (See Chapter 3 – LCD Operation for an explanation of how to use these buttons.) Strata DK Electronic Telephone 5/00 9 The Grand Tour Electronic Telephone Diagram LED Indicators Each line and feature button has a LED next to it which indicates the status of the line or feature associated with the button. Line LEDs light and/or flash at varying rates to indicate call status (see Table 4). Table 4 LED Indicators Use Your Station Other Station (Red) Interval Rates CO In-Use (access outside line) 2 seconds ON, 1/8 second OFF— 1/8 second ON/OFF steady Incoming Call (while ringing) 1 second ON at 10 pulses/ second—1 second OFF one second ON/OFF 4 pulses/second for 1/8 second ON/OFF 1/2 second ON/OFF 10 pulses/second steady Hold – Exclusive (outside line) 10 pulses/second steady Hold – Recall (when held call recalls your idle station) 1 second at 2 pulses/ second, 1 second at 10 pulses/second flashes Hold – Exclusive Recall 1 second at 2 pulses/ second, 1 second at 10 pulses/second steady Internal Call (while station ringing) Your [DN] flashes 10 pulses/second—1 second OFF Busy Station Transfer (outside call transferred to your busy station from a designated station or AA) 4 pulses/second, 1/8 second ON/OFF 3/4 second ON, 1/8 second OFF After disconnecting first call... 10 pulses/second 2 pulses/second Alert Signal .5 seconds 4 seconds Conference 10 pulses/second steady Hold (outside line) If using Pooled Line, the hold indication is only at the station that places the call on hold. Hold – Consultation (during consultation/transfer to another station) 10 Strata DK Electronic Telephone 5/00 The Grand Tour Electronic Telephone Diagram On-hook/Off-hook Some procedures in this user guide instruct you to perform a step while “on-hook” or “off-hook.” These terms refer to the position of the handset. “Off-hook” indicates that the handset should be lifted off of the telephone cradle. “On-hook” indicates that the handset should remain in the cradle and should not be lifted. Volume Controls Voice and ring volume levels are controlled by adjustable slides located at the bottom of the front panel. The right 92/ control adjusts the speaker volume for dial tone, station Background Music (BGM), Off-hook Call Announce, and voice. The left 5,1* control adjusts the ring tone and handsfree voice announcement levels. The method for changing the volume varies (see Tables 5 and 6). Table 5 Using VOL Feature Ring Tone Volume/ Incoming Handsfree Answerback and Speaker OCA Table 6 Phone Status On-hook, Idle Slide 5,1* control Comments Adjusting the ring tone volume also changes the volume level of incoming Handsfree Answerback and Speaker OCA calls before they are answered by pressing a [DN]. Using VOL with Additional Buttons Feature Phone Status Press Comments %*0 BGM over Telephone Speakers BGM Volume On-hook, Idle On-hook, Idle Strata DK Electronic Telephone 5/00 ...or [DN] + BGM is activated over your telephone and speakers. 63.5 [DN] and slide the 92/ control You hear dial tone after pressing the button. Adjust the volume of the BGM while listening to the dial tone. The dial tone volume should be the same as the BGM after you have adjusted it. Press 63.5 after setting the volume level. 11 The Grand Tour Electronic Telephone Diagram 12 Strata DK Electronic Telephone 5/00 Features 2 This chapter lists all the electronic telephone features in alphabetical order beginning on Page 18. These features apply to all EKTs connected to Strata DK Systems, but they do not apply to digital telephones (DKTs). Features requiring a telephone equipped with a speakerphone are noted. Before You Begin If you are a new user of the Strata DK electronic telephone, you need to find out if your telephone has been set up for Automatic Line Selection and Ringing Line Preference. You also need to know if your telephone has Tone or Voice First signaling when you receive an internal call. The differences between Tone First and Voice First signaling are: ♦ Tone First signaling rings. ♦ Voice First signaling does not ring, but sends a long tone, then the caller’s voice. Each of these features are enabled in system programming and determine how you make and answer calls on your telephone. Strata DK Electronic Telephone 5/00 13 Features Before You Begin Automatic Line Selection You have Automatic Line Selection, if you go off-hook and hear dial tone and the [DN], CO, or Pooled Line (PL) LED lights steady. The LCD displays the station number (201) and the seized CO Line (11). NO. 201 USING LINE 11 ➤ To make a call when you have Automatic Line Selection ➤ Lift the handset or press 63.5. You do not have Automatic Line Selection, if you have to press an available [DN] or CO Line before dialing. ➤ To make a call when you do not have Automatic Line Selection ➤ Press the [DN] or &2 first before using the handset or 63.5. Ringing Line Preference You have Ringing Line Preference, if you can answer a &2 ringing your station by lifting the handset or pressing 63.5. You do not have Ringing Line Preference, if you have to press the button associated with the ringing call (flashing LED) to answer the call. Signaling If you hear a long tone, followed by a caller’s voice, you have Voice First Signaling. If you hear suasive ring tones, you have Tone Signaling. ➤ To answer a call if you have Voice First Signaling ➤ Talk in the direction of your telephone, or answer the call as you normally would using either the handset or 63.5. ➤ To answer a call if you have Tone First Signaling ➤ Lift the handset or press 63.5 or press the flashing button. Note 14 You can change to the alternate signaling method when making a call on a call-by-call basis by pressing after dialing an internal telephone number. Strata DK Electronic Telephone 5/00 Features Quick Reference Quick Reference The following is a quick reference chart for using your telephone’s standard features. Making an Internal Call 1. Lift the handset You hear dial tone. ...or press 63.5 ...or a [DN] if you do not have Automatic Line Selection. 2. Dial a directory number (201). Your LCD displays the called number and your number. NO. 203 201 3. Hang up ...or press 63.5. Making an Outside Call 1. Lift the handset or press 63.5 ...or press &2 if you do not have Automatic Line Selection You hear dial tone and your LCD displays the line number. NO. 203 USING LINE 6 ...or 3/ ...or [DN], then enter a CO Line or line group access code. 2. Dial the telephone number. Strata DK Electronic Telephone 5/00 See Table 11 on Page 108. The LED flashes and the digits are displayed as you dial (shown at right). NO. 203 5551374 15 Features Quick Reference The display automatically changes from dialed number to elapsed time after a programmed period. After you hang up, elapsed time is displayed for 15 seconds and then changes to date/time display. NO. 203 00: 13: 23 3. Hang up ...or press 63.5. Making an Outside Call to an ISDN Trunk 1. Access an outside CO line. 2. Dial the number. 3. Press 67$57. The dialed digits will not be sent until you press this button or until the timer expires. Refer to “ISDN Outgoing Calling” on Page 48 for more information on ISDN calls. On-Hook Dialing 1. Press63.5if you have Automatic line selection. 2. Access an outside &2 and dial a telephone number. 3. Lift the handset when the called party answers. Note If you have a full speakerphone, you do not have to lift the handset. 4. Hang up ...or press 63.5. 16 Strata DK Electronic Telephone 5/00 Features Quick Reference Answering Calls When you receive an incoming call, the LCD displays either the CO Line (10) ... or the station [PDN] (210). NO. 203 LINE 10 RINGING NO. 203 210 CALLING ➤ To answer the incoming call ➤ Lift the handset ...or press 63.5 ...or the flashing [DN], &2, or 3/ and lift the handset (if you do not have Ringing Line Preference). The LED changes from incoming call rate to the inuse rate. Your LCD displays the answered line. For information on Caller ID/ANI/DNIS LCD displays for incoming calls, see “LCD Operation” on Page 79. Incoming Call Notification Muted ringing while you are on a call indicates an incoming call. If another call comes in during the first call, you can release, transfer, or place the call on hold, then answer the second call. ➤ To answer the incoming call ➤ Press 5/6$16, or hold down the hookswitch for about one second. Calling a Forwarded [DN] When you call a [DN] that is forwarded (203), the [DN] you called is shown first. The display changes to the [DN] where your call forwarded (210). NO. 203 210 Receiving a Forwarded Call When a call is forwarded to your [DN] (210), the calling [DN] (205) is displayed on the left and the [DN] called is displayed on the right (203). Strata DK Electronic Telephone 5/00 NO. 201 205 CALL 203 17 Features Account Code Calls Account Code Calls Entered before or after a call, Account Codes can be used for a variety of reasons including billing, tracking, and line restriction applications. Account Codes are recorded by the system and can, along with the details of the calls, be printed on a Station Message Detail Recording (SMDR) report. Forced Account Codes (Verified/Non-Verified) Some applications require that you enter a Forced Account Code before dialing a telephone number. There are Verified and Non-Verified Account Codes. If the system is set for Verified Account Codes, you must enter specific verified codes or the call does not execute. Verified Account Codes are established in system programming or by designated stations. You can bypass Forced Account Code requirements with three emergency numbers, including 911. See your System Administrator for these numbers. 1. Access a CO Line. You hear dial tone after accessing the line. Note 2. Enter the Forced Account Code. If you used LCR, you will not hear dial tone. Dial tone stops after entering the first digit. If the account Code is valid, you hear dial tone again. If the code is invalid, you hear a busy tone. 3. Dial a telephone number. Voluntary Account Codes (Verified/Non-Verified) Voluntary Account Codes are optional and are used to track calls for client billing purposes. They can be entered after accessing a CO Line or during a call. An exception is a code which is required to change the Toll Restriction classification of your station. This voluntary code gives you access to telephone numbers outside your usual dialing area and must be entered prior to dialing the telephone number. For example, if your station is restricted to local area calls, you can make out-of-state calls by using a Voluntary Account Code set in system programming. 18 Strata DK Electronic Telephone 5/00 Features Account Code Calls If the system is set for Verified Account Codes, you must enter specific verified codes when entering the Voluntary Account Code or the code is not validated for the SMDR report. 1. After accessing a CO Line, press $&&17 ...or 6'6+ ...or 6'6+ (RCTU E/F) ...or if your telephone does not have a 6'6 button. 2. Enter the Account Code. Your conversation is not interrupted. Note NO. 204 ENTER ACCT CODE If the Voluntary Account Code is not required to dial out, the account code can be entered during a call. When your station is set for Verified Account Codes, you hear a half-second confirmation tone if the code is valid. NO. 204 CODE VERIFIED The outside party is not able to hear any confirmation tones when the Account Code digits are being entered. If your station is programmed not to verify Account Codes, you do not hear a confirmation tone. If the code is invalid, you hear two short tones. NO. 204 CODE NOT VALID 3. Repeat Steps 1 and 2 to enter more codes. The last code entered is recorded. 4. Dial a telephone number. Any digits dialed after the code is entered in Step 2 is treated as part of a telephone number. Strata DK Electronic Telephone 5/00 19 Features Alarm Reset Alarm Reset Your Strata DK system can be connected to a facility alarm system. All telephones produce a startling tone whenever this alarm is activated. ➤ To reset the alarm ➤ Press $/50. Alert Signaling Alert Signaling enables you to send an alert sound to a designated station or partner by pressing a single button. This feature is based on the “buzz” key, where, for example, a manager might alert an administrative assistant to enter the office. You can have as many as four Alert Signals to send or receive to/from other telephones. An Alert Signal is sent even if the alerted telephone is busy (on/off-hook) or in the DND or Call Forward mode. ➤ To send an Alert Signal ➤ Press $/(57 and an alert tone sounds at the designated station. Attendant Console Calling Up to four Attendant Consoles can be installed per system. There can be up to three ways to call the Attendant Console depending upon system programming. 20 1. Press a [DN] + . The call rings the Attendant Console button. 2. Dial . The calls rotate between the consoles, if more than one console is installed. Strata DK Electronic Telephone 5/00 Features Automatic Busy Redial (ABR) ➤ To call a specific console ➤ Press a [DN] + the console [DN]. The call rings the console ,Q'1 (incoming [DN] button). Note Your System Administrator can provide the Attendant Console ,Q'1s. ➤ To call all consoles for an emergency Press [DN] + . The call rings the (PJU button on all attendant consoles. Automatic Busy Redial (ABR) After reaching a busy outside number, you can activate ABR so that the Strata DK system automatically redials the number at regular intervals. If the system redials an outside number that is still busy, ABR resets and tries again. This feature may not be allowed on some (or all) lines in your system—depending on the telephone line type connected. ABR is not attempted while your station is busy, but continues to time-out. The system inserts a pause (P) on your LCD before redialing the number. 1. Press $%5 ...or &21)7516 + . 2. Hang up ...or press 63.5. NO. 202 P555 3700 The LED flashes red. You hear confirmation tone. The system redials, up to 15 times, every 30 or 60 seconds depending on system programming. NO. 202 ABR SET Your telephone receives ring tone, when ABR dials the number if it is available. The [DN] or CO and SPKR LEDs flash. Strata DK Electronic Telephone 5/00 21 Features All Call Voice Page 3. Lift the handset or press 63.5 and wait for the party to answer. If you do not pick up the handset or press 63.5 within 30 seconds after a connection is made, you hear a muted ring for another 30 seconds, then the call disconnects. ➤ To cancel ABR ➤ Press $%5 ...or [DN] + . All Call Voice Page You can make an All Call Page to electronic telephones assigned to the “All Call Page Group.” Stations are assigned to the “All Call Page Group” in system programming. 1. Press $& ...or [DN] + . The $&button pages “All Call Page” telephones, but does not access external page speakers. Note may also Page external speakers as well as “All Call Page” telephones depending on system programming. 2. Make your announcement in a normal voice level and repeat it. 3. Hang up. 22 Strata DK Electronic Telephone 5/00 Features Automatic Callback (ACB) Automatic Callback (ACB) After reaching a busy/DND station, you can set ACB to have the system call you when the called station becomes available. You can also set ACB to place you in a queue for an available CO Line, if you reach a line group in which all lines are busy. 1. Press $&% ...or . 2. Hang up ...or press 63.5. You hear a busy tone, followed by dial tone for two seconds, then busy tone. When you set ACB at a busy line group, its access NO. 204 INT 801 ACB SET code number (801) displays. You can make other calls while waiting for the called station/line to become available. Your telephone rings at a fast rate when the called station or CO Line is idle. 3. Press [DN] to answer the call within three rings. Strata DK Electronic Telephone 5/00 NO. 204 INT 210 ACB SET NO. 204 210 ACB The busy or DND station LED flashes (incoming call) and its number (210) NO. 204 LINE 3 ACB displays when it is available. The CO Line LED from which you attempted to first access the line flashes red (incoming call rate). The seized line number (3) is displayed. After you answer, you hear a single tone, and the LED flashes. If you hear a busy tone after answering a callback, the called party is already on another call or the line has been seized. Your request is not cancelled. You are called again the next time the line is idle. If the original call was made using LCR, the telephone number is automatically dialed. If you did not use LCR, you have to redial the telephone number. 23 Features Automatic Hold ➤ To cancel ACB to a busy or DND station ➤ Press $&% or [DN] + . Automatic Hold Automatic Hold enables you to automatically place a call on hold by pressing another outside &2 or [DN] button—there is no need to press +2/'. Your telephone must be programmed for this feature, otherwise existing calls drop if you do not press +2/' before answering or making another call. ➤ Press a &2 or [DN]. You can make or receive a new call while on another call. The LED of the accessed CO flashes (in-use), and your first call is put on hold (LED flashes on-hold). ➤ To switch between held calls ➤ Press the &2 or [DN] of the held call. The LED of the CO just accessed flashes (in-use). The LED of the CO or [DN] placed on hold flashes (onhold). Background Music (BGM) If BGM is enabled, you can turn it ON/OFF for your individual station speaker. ➤ Press %*0 ...or [DN] + + 63.5. ➤ Press [DN] + + 63.5. Toggles BGM ON/OFF. Turns BGM ON. Turns BGM OFF. Note Note 24 Ignore busy tone after dialing and . BGM over external speakers is controlled by the System Administrator. Strata DK Electronic Telephone 5/00 Features Call Forwarding Call Forwarding If your telephone has been system programmed for a &DOO)RUZDUG button, you can use a &DOO)RUZDUG button to set the feature for a [PDN]. If your telephone has more than one [DN], you can assign Call Forward destinations for each [DN] on your telephone (one [PDN] and up to eight [PhDNs]). Each [DN] can be independently set for a different Call Forward feature. Call Forward must be set before the call is received and has priority over the Station Hunt feature. To set call forward from a [PDN] or [PhDN], you must set the call forward from your telephone, and it must be programmed as the owner of the [PDN] or [PhDN]. Note If you hear a re-order tone when following any of the Call Forward steps, your telephone is not the owner of the [PDN]/[PhDN]. After Call Forward is set, the following calls to your station are forwarded except in Call Forward-External mode: ♦ Internal calls (handsfree and OCA calls optionally may or may not). ♦ Auto Attendant calls. ♦ CO Line calls that ring only on your station. ♦ Transferred CO Line or station calls. Note CO lines that ring more than one station do not forward. Access Codes If your telephone has not been programmed for &DOO)RUZDUG buttons or you are forwarding a [PhDN], you must use access codes, such as , to set the Call Forward feature. LCD Telephones The LCD on your telephone provides you with call forwarding information. The LCD examples below are identical to those on your telephone LCD. At times, the entries on the display scroll off the LCD and only portions of the entries remain. Strata DK Electronic Telephone 5/00 25 Features Call Forwarding Call Forward–All Calls This feature enables you to forward all calls automatically to another station. Your station does not ring. 1. Press &)$& ...or [PDN]/[PhDN] + . The LED flashes red. You hear confirmation tone after is dialed. 2. Enter the destination [DN]. 3. Press &)$& ...or 63.5 (if access code used). NO. 201 CALL FORWARD TO NO. 201 ALL FORWARD TO 203 The LED is steady red and calls forward to the stored directory number (203). CF-A 201-203 JAN 01 TUE 12: 19 ➤ To cancel a Call Forward–All Calls ➤ Press &)$& + 63.5 ...or [PDN] + + 63.5. Call Forward–Busy Call Forward–Busy forwards calls immediately when your station, [PDN], or [PhDN] is busy or in the DND mode. On “Tone First” systems, if your [PDN] appears on more than one button on your telephone, Call Forward Busy forwards calls only when all [PDN] buttons are in use; if there is an idle [PDN], it flashes or rings when called. On “Voice First” systems, Call Forward Busy forwards all calls any time your telephone is in use. 1. Press &)% ...or [PDN]/[PhDN] + . 26 The LED flashes red. You hear confirmation tone after is dialed. NO. 201 CALL FORWARD TO Strata DK Electronic Telephone 5/00 Features Call Forwarding 2. Enter the destination [DN]. 3. Press &)% ...or 63.5 (if access code used). NO. 201 CALL FORWARD TO 203 The LED is steady red and calls forward to the stored directory number (203). CF-B 201-203 JAN 01 TUE 12: 19 ➤ To cancel a Call Forward–Busy ➤ Press &)% + 63.5. ...or [PDN] + + 63.5. Call Forward–No Answer This feature forwards all calls to your station if you fail to answer within a designated time (set by you when you enable the feature). Your station can be programmed to bypass Call Forward-No Answer when receiving Voice First (handsfree). Callers can activate ring first by dialing during their voice announcement. 1. Press &)1$ ...or [PDN]/[PhDN] + . The LED flashes red. You hear confirmation tone after is dialed. 2. Enter the destination [DN]. 3. Press 6'6 ...or if your telephone does not have the 6'6 button. Strata DK Electronic Telephone 5/00 NO. 201 CALL FORWARD TO NO. 201 CALL FORWARD TO 203 Skip this step, if you pressed &)1$ in step 1. NO. 201 LL FORWARD TO 203* The pre-set time delay for calls forwarding is 12 seconds. 27 Features Call Forwarding 4. Enter the time delay (a) seconds. The LCD displays the amount of time entered (16). Note 5. Press &)1$ ...or 5'/, then 63.5 (if access code was used in Step 1). NO. 201 FORWARD TO 203*16 Skip this step if you do not want to change the time. The LED lights steady red and calls forward to the stored directory number (203). CF-NA 201-203 JAN 01 TUE 12: 19 ...or if your telephone does not have the 5'/ button. ➤ To cancel a Call Forward–No Answer ➤ Press &)1$ + 63.5. ...or [PDN] + + 63.5. Call Forward–Busy/No Answer This feature forwards all calls to your station immediately whenever you are busy, in the DND mode, or after ringing and you do not answer the call within a designated time (set by you when you enable the feature). Your station can be programmed to bypass Call Forward/No Answer when receiving Voice First (handsfree). Callers can activate ringing and Call Forward by dialing during their voice announcement. On “tone-first” systems, if your [PDN] appears on more than one button on your telephone, Call Forward Busy forwards calls only when all [PDN] buttons are in use; if there is an idle [PDN], it flashes or rings when called. On “voice-first” systems, Call 28 Strata DK Electronic Telephone 5/00 Features Call Forwarding Forward Busy forwards all calls any time your telephone is in use and/or any time all of your [PDNs] are in use by other telephones. 1. Press &)%1$ ...or [PDN]/[PhDN] + . The LED flashes red. You hear confirmation tone after is dialed. 2. Enter the destination [DN]. 3. Press 6'6 ...press if your telephone does not have the 6'6 button. 4. Enter the time delay (a) seconds. NO. 201 LL FORWARD TO 203 The pre-set time delay for calls to ring before forwarding is 12 seconds. Note ...or 5'/, then 63.5 (if access code used in step 1). NO. 201 LL FORWARD TO 203* Skip this step, if you pressed &)% 1$ in step 1. The LCD displays the amount of time entered (16). Note 5. Press &)1$ NO. 201 CALL FORWARD TO NO. 201 FORWARD TO 203*16 Skip this step, if you do not want to change the time. The LED lights steady red and calls forward to the stored directory number (203). CF-BN 201-203 JAN 01 TUE 12: 19 ...or if your telephone does not have an 5'/ button. Strata DK Electronic Telephone 5/00 29 Features Call Forwarding ➤ To cancel a Call Forward–Busy/No Answer ➤ Press &)%1$ + 63.5. ...or [PDN] + + 63.5. Call Forward–Fixed Call Forward–Fixed forwards calls immediately to a station or voice mail device set in system programming all internal, private or DID CO Line calls to your station. Your station does not ring when called. Your station must be assigned with a &)) button in system programming to activate this feature. ➤ Press &)) The LED lights steady red and all calls forward to a station [PDN] or voice mail device set in system programming. Call Forward–External This feature forwards new incoming calls directed to your [PDN] to a destination outside of the system. [PhDNs] assigned to your telephone do not call forward to external destinations. Internal calls and transferred calls to your [PDN] also do not forward to external destinations. Only incoming calls over CO lines dedicated to immediately ring your [PDN], the private &2 button, and/or DID line, call forward externally. Any of the other Call Forward modes can be set for your [PDNs] or [PhDNs] simultaneously with Call Forward-External. 1. Store the destination number at Station Speed Dial location Code 49. The Call Forward-External destination can be a telephone number over a CO Line, a station over a Tie line, or a station within your Strata DK system. If the destination is over a CO Line, the CO Line must only ring at your station. Only perform Step 1 the first time CF-EXT is set or when you change the destination. It is not necessary to store the destination each time; it remains in system memory. See “Speed Dial–Advanced Features” on Page 63 for details. 30 Strata DK Electronic Telephone 5/00 Features Call Forwarding When forwarding to an outside destination include the CO line (or CO line group) access code before the telephone number, See Table 11 on Page 108 for CO Line/Line Group access codes. The LCR access code “9” cannot be used. 2. Press &)(;7 ...or the [PDN]/ [PhDN] + . Incoming calls forward to the destination stored at Station Speed Dial Location 49. ➤ To cancel a Call Forward–External ➤ Press &)²(;7 ...or [PDN] + + 63.5. Call Forward Remote Destination Change If Call Forward-External mode is set at your station, you can change the forwarding destination from a telephone outside of the system. 1. Call into the DK system over a CO Line programmed for the DISA feature. You hear ringback tone signal, then internal dial tone for 10 seconds. Try again if you hear busy tone. Note See the System Administrator for DISA telephone numbers. 2. Press then dial your [PDN] after you receive dial tone. You hear a confirmation tone. 3. Enter the Remote Call ForwardExternal security code. You hear a confirmation tone. See the System Administrator for the security code which is assigned to your telephone in system programming. Strata DK Electronic Telephone 5/00 If a number is not dialed, the system automatically makes the DISA CO Line ring as a normal incoming call. Then, if the call is not answered within 15 seconds after the ringing starts, it disconnects. 31 Features Call Park Orbits 4. Enter the new destination number. Notes ● You can enter an internal number, Voice Mail number, or a CO Line access code plus an external telephone number. With some systems, you can dial a line group code instead of a CO Line number access code. (See Appendix A, See “CO Line Access Codes” on Page 107.) 5. Press . ● LCR access code “9” cannot be used as the CO Line access code. When entering CO line access codes (;;;), enter ;;; instead of ;;;. You hear a confirmation tone. Call Park Orbits The Call Park feature enables you to hold a call temporarily in an orbit (the area where the call is held). Anyone can retrieve the call from the orbit using the same or a different station. There are 20 General Park Orbits for the system and 1 Personal Park Orbit for each station. Once you have parked a call in an orbit, you can: ♦ Hang up and retrieve the parked call at a later time. ♦ Originate another call. ♦ Access a voice paging device to announce the parked call for pickup from another station. If you park a call, and it is not retrieved the following occurs: ♦ 32 If your station is idle when the system Call Park recall timer expires, the parked call automatically recalls to your station. Strata DK Electronic Telephone 5/00 Features Call Park Orbits ♦ If your station is busy, the parked call camps-on. If you have an LCD telephone, you can let the system automatically select an available orbit number which displays on your LCD. To monitor the calls parked at your station, see “Call Park Orbit List Display” in Chapter 3 – LCD Operation. ➤ To park a call 1. Press 3$5. while on a call The LED flashes (consultation-hold). ENTER ORBIT NO RTRN ...or &21)7516 + . 2. Enter a General Orbit Number ( ~ ) The call is parked and the CO Line flashes (hold), or the [DN] LED turns OFF. ...or a valid [PDN] ...or if you have an LCD, press . 3. Hang up. The system parks the call on the lowest vacant Orbit Number. The calling extension or line number and the orbit number are shown. If the parked call is not retrieved within a specified time, the call rings back to your phone. When a parked call recalls your phone, the LCD shows the line or [DN] that is recalling and the orbit number. Strata DK Electronic Telephone 5/00 6793 PK ORBIT 900 LN 2 ORBIT 900 L 2 PK ORBIT 900 33 Features Call Park and Page ➤ To retrieve a parked call 1. Press 3$5. ...or [DN] + . 2. Enter the Orbit Number where the call is parked. [DN] can be [PDN], [SDN] or [PhDN]. The [DN] LED flashes at the in-use rate when the call is retrieved. Call Park and Page You can use the Park feature in conjunction with the Page feature. This operation can be programmed on a 6' button for one-touch activation (See “Feature Access Codes” on Page 64.) 1. Press &33* while on a call The LED flashes (consultation-hold). HOLD LINE 2 ENTER ORBIT NO. ...or &21)7516+ . 2. Enter a General Orbit Number ( ~ ) or a valid [PDN] ...or if you have an LCD, press . 3. Enter a [DN] or a Page Group or Zone access code (see Tables 12 and 13 on Page 109). The call is parked and the CO Line flashes (hold), or the [DN] LED turns OFF. The system parks the call on the lowest vacant Orbit Number. After you enter an Orbit Number, a short burst of dial tone prompts you to enter the Page access code. The LCD shows the Auto Park entry. The LCD shows the line being held and its orbit number. Example: Line 2 is held on orbit 900. 34 HOLD LINE 2 999 HOLD LINE 2 L 2 ORBIT 900 Strata DK Electronic Telephone 5/00 Features Call Pickup 4. Make your announcement (include the Orbit Number). 5. Hang up to free the paging device. If the parked call is not retrieved within a specified time, the call rings back to your phone. When a parked call recalls your phone, the LCD shows the line or [DN] that is recalling and the orbit number. PARK ORBIT 900 HOLD L 2 PK ORBIT 900 Call Pickup You can pick up a call that is ringing another station [PDN] or [PhDN], a call placed on hold at another station, and other types of calls. When you pick up an internal call, the calling station (200) displays on the left and the called station (201) displays on the right. If your call is picked up by another station, the LCD shows that your call to station (200) was picked up by station (201). NO. 204 200 CALL 201 NO. 204 200 PICKUP 201 ➤ To use call pickup ➤ Press 3.83 ...or [DN] + + [PDN] Picks up the [DN] or CO Line that has the ringing or held call. (This feature is not available on all systems.) ...or [PhDN]. Strata DK Electronic Telephone 5/00 35 Features Group Pickup ➤ To pick up a ringing CO Line in a tenant system ➤ Press 3.83 a ...or [DN] + . You are connected to a incoming CO Line call for a Tenant Group (1~4). Notes ● ● In non-tenant systems, 3.83picks up any ringing CO Line. This feature does not pickup held lines or transferred CO lines that are ringing; use Pickup. Group Pickup Stations can be assigned in system programming to pickup groups. As many as 20 groups can be created to enable easy pickup of incoming (new or transferred) or internal calls that are ringing stations in your group or in other groups. This feature does not pickup held calls. You may belong to more than one group. See your System Administrator for group assignments. ➤ To pickup calls ringing within your group ➤ Press *533.83or a [DN] + . ➤ To pickup calls ringing to other groups 36 1. Press [DN]. You hear dial tone. 2. Enter , then the access code (~ ) of the group to which the station belongs. You are connected to the call. If the called station belongs to more than one group, any of the Group Pickup codes associated with those groups pickup the call. Strata DK Electronic Telephone 5/00 Features Call Transfer with Camp-on Call Transfer with Camp-on You can transfer calls to idle or busy [DNs], Hunt Group Numbers, ACD Group [DNs], etc. You cannot transfer (or camp-on) to a station [PDN] or [PhDN] if the station is in the DND mode, unless the station [PDN] or [PhDN] appears on other stations. 1. Press &21)7516. The CO or [DN] LED flashes (conference rate). You hear internal dial tone. 2. Dial the [DN] where the call is be transferred. The CO Line rings the called station. If you hear a single tone, you can then announce the call over the called telephone’s speaker. (If you hear ringing tone, the call was made with Tone Signaling.) 3. Announce the call and hang up if the station is idle ...or if the station is busy or does not answer, hang up The CO LED flashes (on-hold). If you transferred the call from a [DN], the [DN]’s LED turns off. The CO Line or [DN] camps onto the called station and the called station receives a warning tone. The camped-on call rings when you hang up. ...or to reconnect to the transferred line before it is answered, press the flashing &2 or [DN] + . The CO LED is a steady red when the called station answers the transferred call. NO. 204 CAMP-ON 4 If the call is not answered HOLD LINE 2 after a specified Recall time LN 2 RECALL 203 set in system programming, Camp-on is cancelled. The transferred call returns to your station if your station or [DN] is idle, sends a two-tone burst if your telephone is busy. The LCD shows the CO Line number and the station number (203) where it was originally transferred. Strata DK Electronic Telephone 5/00 37 Features Call Waiting Call Waiting You can answer a call that is transferred to your station, even when your station is busy. When another call is camped onto your station, you hear two camp-on tone beeps and the [DN] or CO LED flashes red (on-hold). If a call is sent to your station when busy, and your station does not have a [DN] or &2 button available to receive the call, two camp-on tone beeps are sent to your telephone. You must disconnect or transfer the existing call to answer the waiting call. ➤ To answer a waiting call by placing the current call on hold ➤ Press +2/' ...or if your telephone has the Auto Hold feature, just press the flashing [DN] or &2. The existing call is placed on hold. The camped-on line rings your station (the CO LED flashes to indicate an incoming call). You are connected to the transferred call. The [DN] or CO LED flashes (in-use). Note See your System Administrator to find out if you have Auto Hold. ➤ To answer a waiting call by disconnecting or transferring the current call ➤ Hang up or transfer the existing call ...or press the flashing [DN] or &2. 38 The camped-on line rings your telephone, and the CO LED flashes (incoming call). This disconnects the current call and connects you to the transferred call. The [DN] or CO LED flashes (inuse). Strata DK Electronic Telephone 5/00 Features Conference Calls Conference Calls This feature enables you to add other parties to an existing call. The following conferencing configurations are possible: ♦ Up to two stations and two CO lines. ♦ Up to three stations and one CO Line. ♦ Up to four stations. 1. Press &21)7516. You hear dial tone and the [DN] or line LED flashes (conference-rate). 2. Dial a [DN] or access a CO Line and dial the telephone number to be conferenced. If you receive a busy tone or no answer, press &21) 7516 to return to the original connection. 3. Press &21)7516, when the called party answers. All parties are conferenced. If the second call was placed on a [DN] or CO Line that appears on your telephone, the LED also flashes (in-use rate). Repeat the procedure to add other CO lines or [DNs], remembering not to exceed the allowed number. The new station is not conferenced unless its user lifts the handset or presses a [DN] to answer. Date/Time/Day Adjustment This feature is performed from a designated station. See the System Administrator Guide for instructions. Strata DK Electronic Telephone 5/00 39 Features Direct Inward System Access (DISA) Direct Inward System Access (DISA) Outside callers with telephones that send Dual-tone Multi-frequency (DTMF) tones can call on CO lines programmed for DISA and dial a [DN] or outgoing CO Line without going through an attendant or operator. See the System Administrator for this number. ➤ To make an internal DISA Call 1. Dial the DISA CO Line telephone number. You hear a ringback tone signal, then an internal dial tone for 10 seconds. 2. Dial a [DN]. You hear ring tone. When the station answers, you are connected. 3. Press anytime you hear busy tone and repeat Step 2 to make another call. If you do not dial within 10 seconds, the system automatically causes the DISA CO Line to ring a telephone or group of telephones designated in system programming. Then, if the call is not answered within 15 seconds after the ringing starts, it disconnects. Note If the call is not answered after 6 rings or 24 seconds, (whichever comes first) you hear busy tone. Note To call another station after completing a DISA station call, the internal party must transfer you. Station and System Page cannot be accessed on DISA calls. ➤ To make an external DISA Call 1. Call the DISA CO Line telephone number. 40 You hear a ringback tone signal, then an internal dial tone for 10 seconds. If you do not dial within 10 seconds, the system automatically rings the DISA CO Line as a normal incoming call. Then, if the call is not answered within 15 seconds after the ringing starts, it disconnects. Strata DK Electronic Telephone 5/00 Features Direct Station Selection (DSS) 2. Dial a CO Line or CO Line access code when you hear dial tone ...or dial a CO Line or CO Line access code and then a DISA security code. 3. Dial a telephone number. If you do not hear dial tone, you must also dial a DISA security code. See Table 7 on Page 64. You hear dial tone. Note See the System Administrator for the DISA security code number. If the correct code is not entered, the call disconnects. If set in system programming, both parties hear a warning tone approximately 4, 10, or 20 minutes after the call was made. Press to reset the timer each time the tone sounds (for an additional 4, 10, or 20 minutes). If you do not press , the call disconnects approximately one minute after the tone. Direct Station Selection (DSS) This optional feature enables you to use a '66 button to connect directly to another station. The LED of the button shows the status (idle/busy) of the station and/or the station’s [PDN]. For example, a station DSS LED shows busy (light steady red) when the station is: ♦ Busy on a call on any button or is in the DND mode. ♦ Idle, but all appearances of the [PDN] are in use by other stations. ➤ To connect directly to another station [PDN] 1. Press '66, while connected to a CO Line or another station. Strata DK Electronic Telephone 5/00 The original party is put on hold. You can call a station even if the DSS LED shows busy (steady red). 41 Features Do Not Disturb (DND) 2. Announce the call Note ...or transfer the call by hanging up You can transfer the call to an idle or busy station. ...or transfer the call by pressing 5/6$16. Do Not Disturb (DND) If your station is in the DND mode, internal, external and transferred calls do not ring your station and OCA calls are denied. You can continue to make calls while in the DND mode. If your [PDN] or [PhDN] appears on other stations, the calls flash on your station and flash or ring the other stations. Other stations can answer your calls or you can, even while your station is in the DND mode. Your “alert partner” telephone can override your DND and signal your telephone by pressing $/(57 (a). Telephones with DND Override can also call your telephone. ➤ Press '1' The LED lights steady red and DND mode is activated. ...or press it again to deactivate the feature. Notes ● ● 42 Calls forward from your station immediately, while in the DND mode, if it is set for Call Forward-Busy or Call Forward-Busy/No Answer. If you press '1' while a call is ringing, the ringing stops, but the LED continues to flash. Strata DK Electronic Telephone 5/00 Features Door Lock Door Lock Your telephone may have up to five '5/. (a) buttons, which enables you to unlock a door. ➤ Press a door lock button: The door unlocks for three or six seconds (set in system programming). The Unlock Door LED is lit while the door is unlocked. Location '5/. '5/. '5/. '5/. '5/. Door Phones Door phones are used to call digital/electronic telephones selected in system programming. When a door phone calls, you hear a distinctive ringing tone, one or five times (set in system programming). You can also call a door phone and monitor the surrounding area. The number of possible door phones vary by Strata DK system, with up to 12 as the maximum for larger systems. LCD telephones display the door phone ID when calls are made to/from door phones. This helps you identify the door phone [DN]. For example, door phone 1A corresponds to Door Phone [DN] , 1B to , etc. Strata DK Electronic Telephone 5/00 NO. 204 DOOR PHONE 1A 43 Features Door Phones ➤ To answer a door phone call 1. Lift the handset You hear dial tone. ...or lift the handset and press /,1(. 2. Dial the door number: Door Phone 1A 1B 1C 2A 2B 2C 3A 3B 3C 4A 4B 4C Location ➤ To pick up a door phone call ringing at another telephone ➤ Press [DN] + . The [DN] LED flashes (in-use) and you are connected to the door phone. Note 44 access is a system option that may not be turned on for your system. Strata DK Electronic Telephone 5/00 Features DTMF Tone Dialing with and # ➤ To call/monitor a door phone 1. With the handset off-hook, press a [DN]. You hear dial tone and the LED flashes (in-use). 2. Dial the [DN] for the desired door location. A two-way talk-path exists between your telephone and the called door phone. You can audibly monitor the area around the door phone. Note Door phone [DNs] can be stored on 6' buttons. See “Speed Dial–Advanced Features” on Page 63. DTMF Tone Dialing with and # You may have to send and DTMF tones to some devices or services, such as a voice mail device or computer output service. DTMF tones are automatically enabled on stations with 5'/ and 6'6. If you do not have 6'6 and 5'/, you must first dial , to enable these tones. This feature disables the Speed Dial feature during the call. Speed Dial is restored when you complete the call or place it on hold. ➤ To output and DTMF tones on a telephone without a SDS/RDLbutton ➤ Press , then Strata DK Electronic Telephone 5/00 You can now output and , DTMF tones, and digits ~ for the duration of the outside call. This procedure must be repeated on each call when you require such output. 45 Features Emergency Ringdown/Hotline Service Emergency Ringdown/Hotline Service The Emergency Ringdown or Hotline Service feature enables standard telephones to automatically ring a designated extension by going off-hook. Electronic telephones cannot perform this feature, but they can receive Emergency Ringdown or Hotline Service from standard telephones. Emergency Ringdown is used in healthcare facilities, where it 205 CALLING is used to assist callers who may not be able to complete a call RINGDOWN by dialing. An example of an incoming Emergency Ringdown call is shown on the right. The calling [DN] and “Ringdown” displays whether soft keys are ON or OFF. This same feature is also known as Hotline Service and is often used for telephones in hotel/motel lobbies. Group Listening This feature enables you and people near your telephone to hear the called party over your speaker, but the called party cannot hear you. You can alternate between parties as long as the handset is off-hook. ➤ When your telephone is off-hook on a call, hold down 63.5. The SPKR LED lights red. The person to whom you are talking can be heard through the telephone speaker. The person cannot hear you. ➤ To deactivate group listening ➤ Release 63.5. 46 The SPKR LED turns OFF. You can talk through the handset. Strata DK Electronic Telephone 5/00 Features Handsfree Answerback Handsfree Answerback You can talk back to internal or incoming Tie-line calls without lifting the handset. ➤ Press 0,&. When the call comes into your station, do not lift the handset; speak toward the telephone in a normal voice level. You hear a single long tone, followed by the caller’s voice. The LED flashes (incoming call). The MIC LED lights steady red, indicating your microphone is active. The SPKR LED flashes red. If you have a speakerphone, the performance is better if you press the called [DN] button first. Notes ● ● A [DN] must be pressed or the handset must be taken off-hook to actually answer the call. This is necessary before transferring or placing an internal call on hold. You can press 92/ to control the volume of the Handsfree Answerback caller’s voice and ring tone (see “Volume Controls” on Page 11 for more information). Handsfree Monitoring Calls placed on hold by an outside party may be monitored handsfree. This feature frees you from having to hold the handset to your ear until the outside party returns to the call. 1. Press and hold 63.5. The SPKR LED lights red. 2. Place the handset on-hook. The SPKR LED stays on and you can hear the other party through your telephone speaker. 3. Release 63.5. For privacy, press 0,& to turn the microphone off, otherwise, your conversations may be heard. Strata DK Electronic Telephone 5/00 47 Features ISDN Outgoing Calling 4. Lift the handset when the party returns. Note Your telephone’s 0,& can be set in system programming to switch ON/OFF with one touch, to switch OFF only while pressed and held, or to be either ON/OFF at the start of handsfree dialing. See your System Administrator if you want the setting changed. ISDN Outgoing Calling This feature enables you to make outgoing calls using an Integrated Services Digital Network (ISDN) trunk, provided that you are connected to a Strata DK424i, DK424 with software Release 4.0 or higher, or DK40i, and that you subscribe to ISDN lines. ISDN trunks offer faster call connection setup, and they also provide more connection circuits. Making an ISDN outgoing call will either be handled automatically with a timer or by you initiating the ISDN “Start” sequence. The method depends on your system’s programming. See your System Administrator to determine the method. ➤ To make an outgoing call to an ISDN trunk 1. Access an outside CO line 2. Dial the number. 3. Press 67$57. The dialed digits will not be sent until you press this button or until the timer expires. Making an Outgoing Call with a Subaddress to an ISDN Trunk Subaddress digits may be required for dialing another department, or to send a call to equipment, such as a printer. If you need to enter subaddress digits, follow these instructions: 1. Access an outside CO line 48 Strata DK Electronic Telephone 5/00 Features Message Waiting 2. Dial the number. 3. Press 68%. This informs the system that the following digits are the subaddress. 4. Enter the subaddress. 5. Press 67$57. The dialed digits will not be sent until you press this button or until the timer expires. Message Waiting All telephones have a standard MW/FL LED for receiving/retrieving messages left by callers that called a [PDN] that was busy or did not answer. Telephones that own [PhDNs] can also have up to four additional (flexible) message waiting [PhDN/MW] buttons and LEDs. The fourth message waiting button is reserved for the Message Center. The MW/FL LED at the called station flashes to notify you that someone called while you were busy on another call or away from your office. You can call the other party back by pressing the 0:)/ button. Voice mail devices, as well as people, can leave message waiting indications. If you have an LCD telephone, up to four message waiting NO. 204 displays may be stored on the LCD per each [DN]. The LCD CALL 203-201+ can show up to three stations that have left messages for your [PDN] and three for each of your [PhDNs]. The fourth message waiting button is reserved for the Message Center. ➤ To answer a Message Waiting on your [PDN] 1. Press 0:)/ and lift the handset. Your phone rings the station or voice mail device that set the indication. The LED continues to flash red. If you reach a station that is busy or does not answer, go on-hook and press 0:)/ again. The system rotates to the next message sender. Strata DK Electronic Telephone 5/00 49 Features Message Waiting The LCD can show up to three stations that have left messages for the [PDN] and three for each of your [PhDNs]. In the example (shown at NO. 204 right), the display indicates CALL 203-201+ that station DN [203] received a message signal from DN [201]. The “+” indicates additional messages. 2. Press 6&5/ to display them. 3. After receiving the message(s), place the handset on hook. If the MW/FL LED continues to flash, you have more messages—repeat the Steps to retrieve them. Voice mail devices may cancel the indication after a short delay. ➤ To cancel the Message Waiting on your [PDN] ➤ Press 0:)/ and lift the handset Your MW/FL LED turns OFF when the called party answers. Note ...or [DN] + to cancel the light. This must be done for each message recorded. 50 The called party must answer by either going off-hook or by pressing 63.5 for the call to be cancelled automatically. Your MW/FL LED turns OFF without calling the telephone or VM device. Strata DK Electronic Telephone 5/00 Features Message Waiting ➤ To retrieve a Message Waiting on your [PhDN] 1. Press the flashing red MW/FL LED. Your phone rings the station or voice mail device that left the message. If the called party or voice mail device answers, the message waiting indication is cancelled automatically. If there is no answer, hang up and try at a later time. The red MW/FL LED on your phone continues to flash. 2. Press 63.5 after receiving the message If you have more messages, the MW/FL LED continues to flash (red). To answer the next message. Repeat this procedure. ...or place the handset on-hook. ➤ To cancel the Message Waiting on your [PhDN] 1. Press 0:)/. You hear a steady dial tone. 2. Enter . The dial tone stops. 3. Press 63.5. The MW/FL LED turns OFF indicating that the message has been canceled. Strata DK Electronic Telephone 5/00 51 Features Microphone Cut-Off ➤ To set the Message Waiting LED on another telephone 1. Press [DN] and dial an internal number. You hear ringback or busy tone. 2. Press 0:)/ or . The MW/FL flashes red at the called telephone. The MW/FL LED lights steady red at your telephone. The LCD displays the station [203] where you set a message waiting light. 3. Press 63.5. The MW/FL LED on your telephone turns OFF. The MW/FL LED on the called telephone flashes until the called party presses the flashing LED . NO. 201 INT 203 MW SET SENT 203 JAN 01 SUN 12: 19 ➤ To cancel a Message Waiting light set on another station ➤ Press [DN] and dial + [PDN] or [PhDN]. Microphone Cut-Off This feature prevents callers from monitoring the sounds near your telephone when your telephone receives a handsfree call or cuts-off the telephone microphone. The MCO LED lights steady red and the MIC and SPKR LEDs do not light when your telephone is called. When the feature is OFF, the MCO LED is not lit and your microphone works. The 0&2 functions on Handsfree Answerback and speaker OCA calls for privacy. ➤ Press 0&2 to toggle Microphone ON/OFF. 52 Strata DK Electronic Telephone 5/00 Features Off-hook Call Announce (OCA) Off-hook Call Announce (OCA) This feature enables you to call and speak through the handset or speaker of an busy, off-hook telephone. The called station must be set in system programming for this feature to work. The calling station can be set in system programming for OCA to occur automatically when calling a busy station or by dialing an access code after receiving busy tone. Automatic OCA only functions on Voice First Signaling systems. Your telephone can receive Speaker Off-hook Call Announce (SP-OCA) calls which enables callers to make an announcement through the speaker of your telephone when it is off-hook. Your telephone must be equipped with optional hardware. When you receive an OCA call while you are on another call, you hear a short warning tone followed by an announcement through your telephone speaker. Stations in the DND mode cannot receive OCA calls unless the calling station is programmed for DND Override. NO. 204 210 BUSY OVRD While on a speaker OCA call, 0,& and 0&2 can be used to prevent an OCA caller from listening to your conversation with the original party (see “Microphone Cut-Off” on Page 52). Voice First Signaling ➤ To make an OCA call 1. Lift the handset and dial the [DN]. You hear a single tone (optional) or nothing and can talk to the station (Automatic OCA). 2. Press to OCA the station and talk, if you receive a busy tone. An optional tone is heard at the busy station, indicating that you are connected on an OCA call. Strata DK Electronic Telephone 5/00 NO. 203 205 BUSY OVR 53 Features Off-hook Call Announce (OCA) Tone Signaling ➤ To make an OCA call 1. Lift the handset and dial the [DN]. You may hear busy or ring tone. 2. Press if you hear busy tone and speak to the called station If you hear busy or ring tone after dialing the first digit (2 or 1), disregard the tone and dial the second digit to OCA the called telephone. ...or if you hear a ring tone and speak to the called station. If you still hear a busy tone after dialing 21 or 12, the called telephone is either busy on a speakerphone call or does not have the OCA option set in system programming. Either condition blocks OCA. SP-OCA ➤ To answer an SP-OCA call ➤ Speak toward the microphone of your phone. You may want to hold your hand over the handset mouth piece to prevent the other party from hearing you. ➤ To disconnect an SP-OCA call to your station ➤ Press 63.5. 54 The SP-OCA call made to your station disconnects. Strata DK Electronic Telephone 5/00 Features Override Calls Override Calls The available override features are: ♦ Busy Override – enables you to send a muted ring tone to a busy station to indicate that a call is waiting. The muted ring is programmed for each station as two muted rings only or continued muted rings until the call is answered. This option applies to the station receiving the muted ring. The muted ring can be sent to the telephone speaker or to the telephone handset/headset and speaker. ♦ Do Not Disturb Override – enables you to send a tone to an idle or busy station in the DND mode to indicate that a call is coming in. Your telephone can be programmed to block DND Override. The LCD shows that the station you called (210) is in the DND mode. NO. 204 INT 210 DND OCA is possible to DND stations from stations that are programmed for DND Override. ♦ Executive Override – enables you to enter an established conversation. Your phone can also be programmed to block Executive Override from other phones. The 35,9does not block this feature. ♦ Privacy Override – enables you to enter an established call on a private common CO Line; it does not operate on common [DNs] which are always private (see “Conference Calls” on Page 39 which allow up to four parties to talk on a [DN] button). Up to two station users can enter an existing CO Line-to-station call (i.e., up to three stations can be connected to a CO Line). You can also use this feature if the station that is already connected to the CO Line is in the Privacy Release mode. Station users with 3595/6 can allow stations to enter their conversations, even if the station entering the conversation is not programmed for Privacy Override. Privacy Override is blocked by DND. ♦ Toll Restriction Override – enables toll restriction on individual stations. Each station can be allowed or denied specific area and office codes, long distance information calls, international calls, and/or operator-assisted calls. You can completely override Toll Restriction at selected stations or you can change the station Toll Restriction class. The station resumes its normal class at the conclusion of the call. Strata DK Electronic Telephone 5/00 55 Features Override Calls Busy Station Override ➤ Press . A muted tone is heard at the busy station, indicating that a call is waiting. The station number (210) displays. NO. 203 210 BUSY OVR Do Not Disturb Override ➤ Press . A tone signal is heard at the DND station, indicating a call is coming in. On your station, the LCD shows the station number (210) you have overridden. Your LCD displays DND OVR DENY, if the station you NO. 204 210 DND OVR NO. 204 DND OVR DENY called denies your override. Executive Override ➤ Press . You enter the conversation. The called parties may hear an optional tone signal prior to your entering the conversation. The overridden station number (210) displays on your LCD until the call is ended. The overriding station number (204) displays on the called station LCD until the override is disconnected. 56 NO. 204 210 EXEC OVRD NO. 210 204 EXEC OVRD Strata DK Electronic Telephone 5/00 Features Page Announcements Privacy Override ➤ Press &2. Connected parties may hear an optional tone signal before you are connected. Your LCD displays the CO Line identification (CO 03). The overridden station LCD displays your station number (204). NO. 204 LINE 03 PRV OVRD NO. 205 204 PRV OVRD Toll Restriction Override 1. Access a CO Line. You hear dial tone. The LED flashes at the in-use rate. 2. Press &21)7516 + . You no longer hear dial tone and your LCD prompts you to enter a code. 3. Enter the Toll Restriction Override Code (four digits). You hear dial tone. For security reasons, the override codes are only available on a selected basis. See your System Administrator. 4. Dial a telephone number. The toll call is connected. NO. 204 OVERRIDE CODE Page Announcements Station users can make page announcements to telephones and external speakers. 1. Press [DN], lift the handset, and enter a paging access code. Each of the page access codes (including the [PDN] button) can be stored on an 6' button. See Tables 12 and 13 on Page 109. 2. Use a normal voice level to make your announcement, then repeat it. 3. Hang up. Strata DK Electronic Telephone 5/00 57 Features Privacy On-Line All Call Page You can make an All Call Page to electronic telephones assigned to the “All Call Page Group.” Stations are assigned to the “All Call Page Group” in system programming. 1. Press $& ...or [DN] + . The $&button pages “All Call Page” telephones, but does not access external page speakers. Note may also Page external speakers as well as “All Call Page” telephones, depending on system programming. 2. Make your announcement in a normal voice level and repeat it. 3. Hang up. Privacy On-Line With this feature, you can block Privacy Override from being used on your CO Line. The button does not block Busy or Executive Override. ➤ Press 35,9 ...or 35,9 again to cancel the feature. The LED lights steady red. Others are blocked from entering your CO Line calls when they press a common &2 Line button. The LED turns OFF. Privacy Release This feature enables others to enter your call on a common CO Line just by pressing &2 on their telephone. It only works on common CO lines (appearing on more than one telephone). Privacy Release cannot be used on single appearing CO lines or multiple [DN] buttons. Calls on common [DNs] are always private and cannot be accessed by more than one telephone. 58 Strata DK Electronic Telephone 5/00 Features Release and Answer Similar to conference calls, up to three stations can be connected to a CO Line. ➤ Press 3595/6. The LED lights red. The CO Line flashes at all appearances. When another station user enters the CO call by pressing a common CO Line, the Privacy Release LED turns OFF. To add a third station, press 3595/6 again and the process is repeated. Release and Answer This feature enables you to automatically disconnect or transfer an active call and answer a new call using a button, instead of the hookswitch. When you receive the new call, the LED flashes red and you hear a muted, Busy Override or Camp-on busy tone.l ➤ Press 5/6$16 Releases the original call and answers the new incoming call. Note You can press +ROG before 5HOHDVHDQG $QV if you do not wish to release the original call. ...or &21)7516 and dial a “transfer to” destination. Then press 5/6$16 Transfers the original call and answers the new call. ...or '66 of a “transfer to” destination, then press 5/6$16. Transfers the original call and answers the new call. Strata DK Electronic Telephone 5/00 59 Features Saved Number Redial Saved Number Redial This feature enables you to store a dialed telephone or station number, then redial that number with the touch of a button. ➤ Press 6$9(. The last number you dialed is saved for automatic redial the next time you press this button. Speakerphone All electronic telephone users can answer internal calls handsfree (on-hook), but only users with a speakerphone can make and receive calls without lifting the handset. Any electronic telephone model with an “S” in the model name is equipped with a speakerphone. 1. Press and hold 63.5. 2. Return the handset on-hook. 3. Release 63.5. The call is handsfree (on-hook). ➤ To change from speakerphone to handset ➤ Lift the handset. Your call is now heard through the handset. ➤ To make a call (on-hook dialing) 1. Access a CO Line ...or press a [DN]. 2. Dial a telephone number. 60 You hear dial tone and the CO or [DN] LED flashes (in-use). You hear ringback tone or busy tone, if busy. Strata DK Electronic Telephone 5/00 Features Speed Dial Your 0,& button must be set in system programming to ON at the start of a call. If not, you must press the 0,& button before talking. 3. Speak in a normal voice level toward the telephone. Note 4. Press 63.5. Your call is disconnected. ➤ To answer an incoming call using speakerphone 1. Press the &2 or [DN] with the flashing LED with the handset on-hook. The CO or [DN] LED flashes (in-use) and you are connected to the call. 2. Speak at a normal voice level toward the telephone. 3. Press 63.5 to disconnect the call. Speed Dial Speed Dial enables you to call a telephone number with a two- or three-digit access code. There are two types of Speed Dial numbers: ♦ Station—assigned by individual station users to their own station and can only be dialed from the station that assigns it. ♦ System—assigned only from attendant consoles or a designated station (typically the System Administrator station), and can be used by other stations. (See System Administrator User Guide for storing instructions.) Important! If you do not perform the following procedures within a specified time (set in system programming for either one or three minutes) when storing speed dial numbers, the operation times out and your telephone returns to idle mode. Strata DK Electronic Telephone 5/00 61 Features Speed Dial ➤ To store/replace a telephone number on a Station Speed Dial button 1. Press 5'/ (or ) with the handset onhook 2. Press 6' to store the telephone number on 6' buttons are assigned in system programming. ...or 6'6 (or ) and enter the Speed Dial code that you want to store the telephone number in. See Table 14 on Page 110 for codes. 3. Enter the telephone number (max. 20 digits). To store longer dialing strings, see Table 15 on Page 110. To insert a pause or flash signal in the number, see “Speed Dial Pause” on Page 66. 4. Press 5'/ (or ) The number is stored. ➤ To clear a telephone number on a Station SD button ➤ Repeat the previous procedure, skipping Step 3. ➤ To program one-touch telephone number dialing ➤ Repeat the previous procedure, except for Step 3. For Step 3, press [PDN] + CO Line access code before the telephone number. See “CO Line Access Codes” on Page 108. ➤ To make a call using a SD button or access code 1. Access a CO Line. If your 6' button programmed to automatically access a CO line, skip this step. 62 Strata DK Electronic Telephone 5/00 Features Speed Dial 2. Press 6' ...or 6'6 (or ) + access code. (See Table 14 on Page 110.) The system dials the telephone number assigned to the button/code. Speed Dial–Advanced Features You can program Speed Dial buttons with feature access codes for a single feature or a sequence of features as long as the keyed dial pad characters do not exceed 20 digits. To determine how many digits you have, count 2 digits for &21)7516, [PDN] and +2/' feature buttons and 1 digit for all other dial pad characters. ➤ To store a feature with a specific 6' button ➤ Press 5'/ (or )+ 6' + Feature Access Code + 5'/(or ). See Table 7 on Page 64 for Feature Access code sequences. Your System Administrator can tell you which features can be programmed on your telephone. ➤ To store a feature with a specific access code ➤ Press 5'/ (or)+ 6'6 (or ) + Speed Dial Access Code + Feature Access Code + 5'/(or ). Important! ● ● ● Strata DK Electronic Telephone 5/00 Do not lift the handset while entering the sequence. If you do not enter the entire sequence within a specified time (set in system programming for either one or three minutes), the operation times out and your telephone returns to idle mode. [PDNs] can be stored in speed dial sequences, but [PhDNs] and [SDNs] cannot. 63 Features Speed Dial Table 7 Feature Access Codes Features Feature Access Code Sequence Account Code1 (Frequently used codes) &21)7516 + + Account code digits Automatic Callback Background Music2 (Telephone Speaker ON) [PDN] + Background Music2 (Telephone Speaker OFF) [PDN] + Call Forward—All Calls (To Station or VM) [PDN] + + Directory Number Call Forward—Busy (To Station or VM) [PDN] + + Directory Number Call Forward Cancel [PDN] + Call Forward—No Answer [PDN] + Call Forward External [PDN] + Call Forward External Cancel [PDN] + Door Phone Calling [PDN] + door phone Directory Number Hookflash Signal1 &21)7516 + ISDN Subaddress ISDN Start ISDN Tone Off-hook Call Announce (Manual Mode) Voice First:; Tone First: , , or Overrides (Busy, DND) Overrides (Executive) +ROG + [PDN] + XXX Page Access4 64 XXX = Page Access code - see Table 12 on Page 109. Strata DK Electronic Telephone 5/00 Features Speed Dial Table 7 Feature Access Codes (continued) Features Park Call/Access Page Feature Access Code Sequence &21)7516 + + [X X X] + [Y Y Y] 3 The existing call is parked, and you are automatically connected to the Page. [X X X] = 900~919 or 999 park zone number; [Y Y Y] = page group/zone (See Tables 12 and 13 on Page 109.) Pickup4 (To station, new, or transferred call) +2/' + [PDN] + + station number [PDN] Pickup a held or ringing [PDN] or [PhDN] (not available on all systems) [PDN] + + [X X X X] Pickup4 any ringing CO Line (new call only) +2/' + [PDN] + Pickup Station Page or Ringing Door Phone4 +2/' + [PDN] + Pickup4 External Page +2/' + [PDN] + Pickup Line on Hold (lines 1~99)5 [PDN] + + (a ) Pickup Line on Hold (lines 100~200)6 [PDN] + +(a) One-touch Voice Mail Access [PDN] + Voice Mail [DN] Outgoing Calls [PDN] + CO Line Access Code, see Table 11 on Page 108.) 1. 2. 3. 4. 5. 6. [X X X X] = [PDN] or [PhDN] to be picked up These codes can be used during a CO Line call. Background music speakers can only be turned ON/OFF from Station 200. XXX = Auto Park Orbit 9 9 9 (access the next available park orbit), or General Park Zones 900~919, or [PDN] on which the call should be parked. Only use 999 with LCD telephones. This feature holds an existing call when the button is pressed. If the button is pressed when not on a call, pickup or page can still be accessed. These codes can be used during a CO Line call. After pressing the feature button, the user dials the line number (01~99) to pickup the line. After pressing the feature number, the user dials the line number (100~200) to pickup the line. Strata DK Electronic Telephone 5/00 65 Features Speed Dial Speed Dial Pause Some Speed Dial numbers may require a pause (long or regular) or hookflash be included (e.g., tone delay requires a pause at the beginning of a Speed Dial number). Hookflash Regular Pause The 0:)/ is programmed to allow a 0.5 or 2 seconds long (set in system programming) CO line hookflash when inputting Speed Dial numbers. It is displayed on the LCD as “F-”. Press 0:)/ Long Pause The pause is either 1.5 or 3 seconds (set in system programming). The LCD displays “P-”. Ten-second pause, which can be entered anywhere in the Speed Dial number. The LCD displays “L-”. Press3$8. Press 3$8/. ...or enter the hookflash dial code (&21)7516 + ). Note Your telephone must have a 3$8 key to allow 0:)/ to be used to store a hookflash in Speed Dial. Speed Dial Number Linking You can link any of the Station Speed Dial numbers to System Speed Dial codes or to any of the optional buttons associated with these codes. This enables up to 36 digits to be stored under one Station 6SHHG'LDO button or code. Typically, long, frequently used access numbers are stored as part of this digit string. The System Speed Dial number dials out first, then the number linked to it. Note A designated station can be used to link System Speed Dial codes. See the System Administrator User Guide. Important! 66 Before linking Speed Dial Numbers, make sure the System Administrator has stored the desired number in the System Speed Dial that you are planning to use. Strata DK Electronic Telephone 5/00 Features Speed Dial ➤ To link station/system speed dial numbers 1. Press 5'/ (or). 2. Press 6' ...or 6'6 (or ) + a Station Speed Dial Access Code. (See “Speed Dial Access Codes” on Page 110 for access codes.) 3. Press 6'6(or ). Enter the System Speed Dial Access Code to which the number is to be linked. (See “System Speed Dial Number Linking” on Page 110.) 4. Enter the telephone number to be stored (max. 16 digits). 5. Press 5'/(or ). The number is stored and is automatically dialed when the optional linked station 6' button is pressed or the linked Station Speed Dial access code is dialed. Speed Dial Linking Example The following examples illustrate what a System Administrator and station user can store (CO Line access code plus international long distance dialing codes in System Speed Dial locations) as linked speed dial codes. The System Administrator stores the CO Line access code and the international dialing sequence (9011813) in the System Speed Dial location *690 from the administrator’s station. ➤ Press 5'/ (or ) + 6'6 (or ) + + [PDN] + + 5'/(or ). Note When you press [PDN], the letter “I” (Intercom) is displayed on your LCD. It is the [PDN] that is used to automatically access internal dial tone before dialing the remaining numbers in the Speed Dial sequence (in our example that number is 9011813). is the System Speed Dial Code that is to be linked. is the CO Line access code. Strata DK Electronic Telephone 5/00 67 Features Speed Dial is the international area code. is the country code (example: Japan). is the city code (example: Tokyo). The Station User stores the System Speed Dial information on Speed Dial Code 10. ➤ Press 5'/(or ) + 6'6(or ) + + 6'6(or ) + + 5'/ (or ). is the Station Speed Dial Code. is the System Speed Dial Code being linked to Speed Dial Code 10. is the local Tokyo telephone number. ➤ To use the new link ➤ Press the 6'() ...or 6'6 (or )+ . Your telephone automatically dials to access a CO Line, the international dialing sequence (011813), and the local telephone number (58769374). Chain Dialing Speed Dial Numbers You can call two or more Speed Dial numbers during one call. This enables you to add additional parties (conference calls) to your conversation. Chain Dialing also allows dialing of a stored code, such as a credit card number, to send to a far-end computer. ➤ To chain dial Speed Dial numbers 1. Access a CO Line. (See Table 11 on Page 108 for CO Line Access Codes.) 2. Press 6'6 (or )and dial the Speed Dial code for the telephone number to be dialed. (See Table 11 on Page 108 for Speed Dial Codes.) 3. To dial another telephone number, press &21) and repeat Steps 1 and 2. 68 Strata DK Electronic Telephone 5/00 Features Timed Reminders Timed Reminders You can set five separate reminders at your station. At the time (hour and minute) set by you, your telephone beeps. If your phone has an LCD, the message is also displayed. You can set the reminder to occur once or on a daily basis. 1. Press a [DN] and dial a timed reminder number (~ ). #605 TIMER SET 2. Enter the time you want to be reminded. Use a 24-hour clock format (HHMM). #605 TIMER SET 0800 3. Press for the reminder to be repeated every day, or for a one-time reminder only. #605 TIMER SET 08001 4. Enter desired LCD message station number (~ ) or system number (~ ) 605 TIMER SET 0800110 ...or enter if your telephone does not have an LCD or if you do not want a message to display when the time reminder tone sounds. 5. Press 5'/. The time is recorded in memory and you should hear a beeping tone (along with the displayed message) for 30 seconds at the set time. DATA PROGRAMED 6. To cancel the beeping/message prior to 30 seconds, press 0RGH + or take the phone off-hook. Strata DK Electronic Telephone 5/00 69 Features Tone/Pulse Dialing ➤ To cancel a Timed Reminder 1. Press [DN], then the number of the timed reminder (~ ) you want to cancel. You can only cancel one reminder at a time. 2. Press 5'/. The reminder is cancelled. Tone/Pulse Dialing With some older Central Offices, you may have to make calls on CO lines that are programmed for rotary dial pulses. This feature enables you, while on these lines, to switch to tone dial in order to access remote equipment (such as an answering machine) requiring DTMF tones. 1. Access a CO Line. Although the CO Line is programmed for rotary dial pulses, access the CO Line and dial the telephone number like any other call. 2. Dial a telephone number. 3. Press 721( while on the call. The Tone LED lights steady red, and you are able to send DTMF tones with your dial pad. The feature is cancelled when the call is completed. Two (Tandem) CO Line Connection This feature enables a station user to connect two CO lines, then drop out of the conversation. On some systems, both &2 buttons (or 3/buttons) must appear on your telephone to allow Tandem connections to be established from your telephone. 70 Strata DK Electronic Telephone 5/00 Features Two (Tandem) CO Line Connection ➤ To connect two outside lines using a [DN] button 1. Press &21)7516 while talking on an outside call using a [DN] button. You hear dial tone. The [DN] LED flashes (conference rate). 2. Enter a CO Line access code and then the outside telephone number. See Table 11 on Page 108 for CO Line access codes or ask your System Administrator. 3. Press &21)7516 after the party answers. The [DN] LED flashes (in-use rate), and all parties are conferenced. ...or [DN] to return to the original connection if you receive a busy tone/ no answer. 4. Press &21)7516 and hang-up. Strata DK Electronic Telephone 5/00 You hear dial tone before you hang-up. The [DN] LED flashes (exclusivehold rate) and the two lines are connected. N1 and N2 identify the connected CO lines. TRK-TRK N1 N2 JAN 10 THU 11: 57 71 Features Two (Tandem) CO Line Connection The LED turns OFF when the parties hang-up. Note If the public telephone company provides auto disconnect, the connection may release automatically when the parties hang up. If not, the lines must be supervised to be disconnected. See “To connect two outside lines (using a &2 button)” on Page 72. ➤ To connect two outside lines (using a &2 button) 1. Press &2 You hear dial tone. ...or 3/ and dial a telephone number. 2. After the party answers, press &21)7516. You hear dial tone. The CO LED flashes (conference rate). The new CO LED flashes (in-use rate). 3. Press another &2 ...or 3/ and dial a telephone number. ...or on some systems, you can press &21)7516 and dial a CO Line access code and then dial a telephone number. 4. Press &21)7516 after the party answers. It is not necessary to have both &2 buttons on your telephone. The CO LEDs both flash (in-use rate) and all parties are conferenced. ...or the original &2 button if you receive a busy tone/no answer. 72 Strata DK Electronic Telephone 5/00 Features Two (Tandem) CO Line Connection 5. Press &21)7516 and hang up. You hear dial tone. Both CO LEDs continue to flash (exclusive-hold rate) and the two lines are connected. N1 and N2 identify the connected CO lines. TRK-TRK N1 N2 JAN 10 THU 11: 57 The LED turns OFF when the parties hang-up. Note If the public telephone company provides auto disconnect, the connection may release automatically when the parties hang up. If not, the lines must be supervised to be disconnected. ➤ To supervise a tandem call and release it 1. Press [DN] ...or &2 ...or 3/. 2. Go back on-hook if the parties have hung up You are connected to both CO lines. Both CO LEDs flash (in-use rate). N1 and N2 identify the connected CO lines. TRK-TRK N1 N2 JAN 10 THU 11: 57 Both CO LEDs turn OFF, and the connection is released. ...or press &21) 7516 and hang-up if the parties are still talking. Strata DK Electronic Telephone 5/00 73 Features Voice Mail Integration Voice Mail Integration This section explains how to program your telephone to forward and retrieve messages when using a Toshiba Voice Mail System with your Strata DK system. Refer to the appropriate Toshiba Voice Mail User Guide for more information: ♦ Stratagy Voice Processing User Guide ♦ Toshiba VP User Guide To direct forwarded calls to your mailbox—your personal storage space for voice messages—and to ensure that callers receive your personal greeting, you must store a Voice Mail (VM) Identification (ID) code. You need to store the ID code only once. Once the ID code is stored, whenever a call is forwarded from your station, it is automatically sent to voice mail and to your mailbox. Your [PDN] and up to four [PhDNs] can be set up for unique (or the same) mailbox numbers. Telephones must be programmed as the owners of a [PhDN] to be able to use this feature. ➤ To assign a voice mail message mailbox number This procedure is required for the initial storage of VM ID code to the Toshiba Voice Mail system. Once programmed, these digits remain in memory until changed. To change the code, repeat this procedure. 74 1. Press [DN] + . You hear confirmation tone. 656 ID CODE SET 2. Enter the voice mail ID code and the voice mailbox [DN], plus any required pauses (up to 16 characters). Example: for Toshiba voice mail systems, enter + the mailbox number. 91203 3. Press 5'/ (or ). You hear a confirmation tone. The LCD confirms the data storage. 203= mailbox number of the [DN] you pressed in Step 1. DATA PROGRAMED Strata DK Electronic Telephone 5/00 Features Voice Mail Integration ➤ To cancel the mailbox number ➤ Press [DN] + + 5'/ (or). Your mailbox number is canceled. You can program a flashing 0:)/ to automatically retrieve your voice mail messages when it is pressed. Storing the message retrieval sequence in Steps 1~4 below is required only once. It remains in memory unless cancelled or changed. ➤ To assign the message retrieval sequence 1. Press [DN] + . You hear a confirmation tone. 657 ID CODE SET 2. Enter the voice mail system code and the voice mailbox [DN], plus any required pauses (16 chars. max.). Example: for Toshiba voice mail systems, enter + the mailbox number. 3. Enter your security code. By storing your security code, you avoid having to enter your code every time you access your mailbox; however, this also allows anyone to retrieve your messages from your phone. If a security code is not desired, do not include it. 4. Press 5'/ (or ). You hear confirmation tone. The LCD confirms the data storage. 203= 92203 mailbox number. DATA PROGRAMMED ➤ To retrieve messages with MW/FL button ➤ Press the MW/FL flashing LED. Strata DK Electronic Telephone 5/00 Message is retrieved. 75 Features Voice Mail Integration ➤ To cancel automatic retrieval ➤ Press [DN] + + 5'/ (or ). Automatic retrieval is canceled. ➤ To retrieve multiple messages (LCD Telephones) 1. Press 0:)/ with the flashing LED. The displayed station is called. 2. Press 6&5/ to rotate through more message waiting sources. When a message waiting voice mail is displayed, a V follows the station number. If a + sign is displayed, you have message waiting indications from more than one source (voice mail or stations). NO. 203 CALL 200 216V+ By setting Call Forward to the Toshiba Voice Mail System on your telephone, callers are automatically connected to your voice mailbox. Note Call Forward buttons can only be used to Call Forward [PDNs]; access codes can be used to Call Forward [PDNs] or [PhDNs]. ➤ To forward calls to voice mail 1. Press &)$&, &)%, &)%1$, &)1$, or &)) 76 The LED flashes. Note Select the button that reflects the type of call you want to forward to voice mail (e.g., forward all calls, forward busy/no answer calls, etc). Strata DK Electronic Telephone 5/00 Features Voice Mail Integration ...or a [PDN] or [PhDN] + access code. You hear a confirmation tone after entering the access code. The Call Forward access codes are: 2. Dial the Voice Mail System Directory number__________. See your System Administrator for the correct voice mail [DN]. After dialing, you hear confirmation tone. 3. Press &) If your phone has &) assigned, its LED lights steady red. ...or 6'6 (or ) + 5'/ (or ) + 63.5. Call Forward-All Calls: Call Forward-Busy: Call Forward-No Answer: Call Forward-Busy-No Answer: ➤ To cancel Call Forward ➤ Press &) ...or a [PDN] or [PhDN] + , then hang up. Strata DK Electronic Telephone 5/00 The Call Forward LED turns off. You hear a confirmation tone, and Call Forward is cancelled. 77 Features Voice Mail Integration 78 Strata DK Electronic Telephone 5/00 3 LCD Operation This chapter covers the LCD, its buttons and displays. Special features available only with the LCD are described in detail and step-by-step instructions on using them are given. (For electronic telephone standard features, see Chapter 1 – The Grand Tour.) Control Buttons The 02'(, 3$*( and 6&5/ buttons are active when your telephone is idle. Table 8 on Page 79 lists button functions. Table 8 Button Definitions Button Definitions Cancels the beeping tone when using timed reminders and enables you to enter/ exit the following mode functions. 02'( Used to exit another mode and return to clock/calendar display (see “To exit from any mode” on Page 80). Busy Lamp Field (BLF) display (see “Busy Lamp Field (BLF) Display” on Page 81). Busy station messaging (see “Silent Messaging (Busy Station)” on Page 94). Called station messaging (see “Notification Station Messaging” on Page 91). Strata DK Electronic Telephone 5/00 79 LCD Operation Control Buttons Table 8 Button Definitions (continued) Button Definitions 02'( (continued) ● ● 3$*( ● 6&5/ Displays LCD message number NN, where NN can be personal messages or system messages. Mode only displays the selected message. It cannot be used to edit or create a new message. Speed Dial number check and memo dialing (see “Retrieve and Auto Dial Lost Calls” on Page 84). Caller ID/ANI/DNIS information mode OFF (see “Caller ID/ANI/DNIS Information Mode” on Page 82). Caller ID/ANI/DNIS information mode ON (see “Caller ID/ANI/DNIS Information Mode” on Page 82). Caller ID/ANI/Lost Call stored information display (see “Retrieve and Auto Dial Lost Calls” on Page 84). View Call Park Orbit list (see “Call Park Orbit List Display” on Page 84). Remote called station messaging (see “Group Notification Station Messaging” on Page 93). Remote calling station messaging (see “Notification Station Messaging” on Page 91). Changes Busy Field groups. Changes displays (date/time, elapsed time, message, call forward, dialed number). NO. 204 AY 24 MON 12: 05 Scrolls through speed dial numbers when in Mode 8. ● Scrolls through message waiting numbers. ● Scrolls through the speed dial digits (if more than 16 digits) when in Mode 8. ➤ To exit from any mode 1. Press 02'(. MODE NO. ? 2. Press . 80 The LCD displays date/day/ time. JUNE 03 TUE 03:54 Strata DK Electronic Telephone 5/00 LCD Operation Busy Lamp Field (BLF) Display Busy Lamp Field (BLF) Display This feature displays when a station is busy or ringing on any type of [DN] or CO Line. If one or all telephone [PDNs] are in use on another telephone, the telephone shows busy on the BLF, even though it may be idle. If a telephone is in the DND mode, the telephone BLF appearance displays busy. Starting with the number entered, the BLF displays a group of 10 [PDNs] per line; a total of 20 for the LCD. Pressing 3$*( scrolls the display. The BLF mode stops all other displays from appearing on your LCD. 1. Press 02'( + . BLF NO. ? 2. Press if [PDNs] are two digits ...or enter the first digit of a three-digit [PDN] ...or enter the first two digits of a four-digit [PDN]. For example, if you enter 2# for 200, the list of telephone [DNs] beginning with the 200 display.The sample LCD (shown at right) indicates that stations 200, 205, and 217 are in use or DND mode. 200 210 0 . . . 5 . . . . . . . . . . . 7 . . . 210 220 . . . . . . 7 . . . . . 2 . 4 . . . . 9 3. Press . 4. Press 3$*( to rotate BLF groups. Strata DK Electronic Telephone 5/00 The 200/210 group changes to 210/220. 81 LCD Operation Caller ID/ANI/DNIS Information Mode Caller ID/ANI/DNIS Information Mode Automatic Number Identification (ANI) information cannot co-exist on the same telephone LCD with Dialed Number Identification Service (DNIS) information. If your system is programmed to receive both ANI and DNIS information on incoming calls, press 3$*( while the call is ringing to alternate between DNIS and ANI/Caller ID LCD displays. After you answer the call, you cannot alternate between displays. DNIS Incoming DNIS telephone numbers can be correlated in the system database with assigned DNIS names. These names, up to 16 alphanumeric characters, display on your telephone’s LCD, enabling incoming calls to be instantly identified and appropriately answered. Table 9 on Page 83 shows DNIS samples. ANI/Caller ID If your telephone is programmed to receive Caller ID names and numbers, the calling party name displays. ➤ To display the number while the call is ringing ➤ While the call is ringing, press 3$*(. MR. JONES LINE 3 RINGING Table 9 on Page 83 shows ANI samples. If Caller ID was activated, then the caller name and/or number would appear on the first line. ➤ To activate the Caller ID/ANI or DNIS display mode ➤ Press 02'( + . The system default is ON. ➤ To deactivate the Caller ID/ANI or DNIS display mode ➤ Press 02'( + . 82 Strata DK Electronic Telephone 5/00 LCD Operation Caller ID/ANI/DNIS Information Mode Table 9 DNIS/ANI Samples Function Incoming Call ANI/Caller ID Number1 CN: 7145556782 LINE 3 RINGING CN: 7145556782 ANSWERED LINE 3 Call placed on-hold. HOLD LINE 3 SEP 9 TUES 18:30 Held call recalls your station. CN: 7145556782 LINE 3 RECALL Station 201 is transferring a call to you (station 200). TOSHIBA TSD LINE 3 CALLING TOSHIBA TSD LINE 3 RINGING Incoming ACD Call Answered incoming or transferred call. Display changes to call duration. DNIS/Caller ID Name 201 TOSHIBA TSD ANSWERED LINE 3 TOSHIBA TSD LINE 3 RECALL NO. 200 CALLING Transferred station (201) hangs up. CN: 7145556782 LN 3 TRANS 201 TOSHIBA TSD LINE 3 TRANS Transferred call recalls your station (201). CN: 7145556782 L 3 RECALL 201 TOSHIBA TSD L 3 RECALL 201 TOSHIBA TSD LINE 3 CALL 201 Call forwarded to your phone. 1. 201 Caller ID numbers do not display CN: before the number, whereas ANI does. Strata DK Electronic Telephone 5/00 83 LCD Operation Call Park Orbit List Display Call Park Orbit List Display This feature enables you to monitor (view) the calls that are parked at your station. ➤ Press 02'( + while your phone is idle. LCD shows the CO Line number (003) and the orbit number where the call is parked (900). LN 3 ORBIT 900+ ...or 2UELW/LVW. To scan the Orbit List, press 6&5/. Retrieve and Auto Dial Lost Calls The system automatically saves the numbers for all calls that ring at your telephone, but are unanswered (lost calls). This feature enables you to view the stored information, view the time and date, delete the information without returning the call, and/or Auto Dial the saved numbers. ➤ To view lost calls 1. Press 02'( + . The phone number and caller name are displayed on your LCD. ANI/Caller ID numbers always include area codes. 2. Press 6&5/ The next lost call is displayed. ...or 84 MR. JONES 7145553700 MR. SMITH 7145568725 The lost call prior to the call displayed after pressing 6&5/ is displayed. MS. DOE 7143723546 Strata DK Electronic Telephone 5/00 LCD Operation Retrieve and Auto Dial Lost Calls ...or 3$*(. You can toggle between the phone number and caller name screen and the date and time screen. Note MR. JONES 7145553700 CN: Identifies ANI calls as opposed to Caller ID calls which do not display CN:. 06/02 17: 46 CN: 7145553700 ➤ To delete lost call 1. Press 02'( + . The first lost call phone number and caller name are displayed on your LCD. ANI/Caller ID numbers always include area codes. 2. Press 6&5/ The next lost call is displayed. MR. SMITH 7145568725 ...or The lost call prior to the call displayed after pressing 6&5/ is displayed. ...or . The lost call information is deleted without auto dialing the call. MS. DOE 7143723546 ➤ To Auto Dial the lost call 1. Press 02'( + . The phone number and caller name are displayed on your LCD. ANI/Caller ID numbers always include area codes. 2. Press 6&5/ The next lost call is displayed. Strata DK Electronic Telephone 5/00 MR. SMITH 7145568725 85 LCD Operation Messages ...or . 3. Press &2 The lost call prior to the call displayed after pressing 6&5/ is displayed. MS. DOE 7143723546 You hear dial tone. ...or a [DN] + CO Line access code. 4. Press /&$'. The DK System auto dials the digit “1” before dialing the saved, outgoing telephone number. Messages The LCD on your telephone can be used to send or receive BACK AT 2-PM-CALL messages to/from other LCD telephone users (sample shown MEETING FOR 3PM at right). It can also display the names/numbers of the person calling your telephone or the name of the person you are calling. Names and memos can also be set to display with speed dial numbers and timed reminders. You can write or edit a station message (10~19), “fill in the blanks” of system messages 62~64, enter a name/title that you want to display when other stations call your station (see “Name/Number Display” on Page 98), or enter a Speed Dial (see “Speed Dial Memos” on Page 96) or Timed Reminder memo (see “Timed Reminders” on Page 69). System messages 65~99, if available, are written by the System Administrator and cannot be edited by the user ➤ To enter LCD characters 1. Access message/ memo/name display. 86 A cursor (—) appears at the first character in the display. Strata DK Electronic Telephone 5/00 LCD Operation Messages Table 10 2. Enter the message/ name/memo (up to 32 alphanumeric characters), using the following dial pad keys (dial pad shown at right): – moves right – moves left ²toggles between alphanumeric mode (dial pad defaults to numeric mode) – scrolls the alpha/ special characters. See Table 10 on Page 87 for dial pad key equivalents. 3. To blank out any portion of a message, press (in alpha mode) and move the cursor to the right. Each character the cursor transverses is deleted. 2358 Move Right (Alpha mode only) Move Left Scrolls alpha/ special characters Toggles between alphanumeric characters Dial Pad Key Equivalents Letter Key Equiv. Letter Key Equiv. Letter Key Equiv. Symbol Key Equiv. A J S : B K T – C L U + D M V / E N W F O X G P Y H Q Z I R Strata DK Electronic Telephone 5/00 Note Symbols shown above must be made in alpha character mode on the dial pad. 87 LCD Operation Messages There are three basic LCD message functions: ♦ Advisory messaging enables you to store an informative message for LCD telephones that call your phone. ♦ Silent messaging enables you to write a message that you can send to busy LCD telephones. Silent messaging lets you communicate visually to someone who is occupied on the telephone. ♦ Notifications enable you to send your station number and message indication to another LCD station. Responding to the message, the called station receives your message. There are two types of messages—station and system. System Messages 60~64 System messages 60~64 are standard messages. You can “fill in the blanks” of messages 62~64 (see below). Example: Message 64 can be edited to read RETURN ON JAN. 4. This message is displayed to callers with LCD phones. System Message Number Preprogrammed message (Max. 32 digits per message) 60 OUT TO LUNCH 61 IN A MEETING 62 CALL _____________ 63 BACK AT __________ 64 RETURN ON________ System Messages 65~99 System messages 65~99 can only be programmed or permanently changed at the Administrator’s telephone. Any messages programmed at Administrator’s telephone remain in memory until canceled from Administrator’s telephone or until the system is reinitialized. 88 Strata DK Electronic Telephone 5/00 LCD Operation Messages Station Messages You can create up to 10 station messages (10~19). Once entered, a message can never be deleted; only overwritten. This is a station option that is enabled in system programming. ➤ To enter/store a station message 1. Press /&'0 ...or [PDN] + . The LCD M or [PDN] LED flashes. MSG NO. ? 2. Enter the two-digit message number (10~19) to be stored. The current message, if any, is displayed. 3. Enter the message. The LCD M or [PDN] LED lights, and the message displays. The message is now stored in system memory. (See “To enter LCD characters” on Page 86.) 4. Repeat Steps 1~3 for any additional messages you want to store. 5. Press /&'0 ...or 63.5. The message displays on your LCD as an Advisory Message (see below). To cancel the message display, press [PDN] and dial or press /&'0. ➤ To set an advisory message for incoming calls 1. Press /&'0 ...or a [PDN] + . Strata DK Electronic Telephone 5/00 The LCD M or [PDN] LED flashes. MSG NO. ? 89 LCD Operation Messages 2. Enter the desired message number: ~ (station) ...or ~ (system) 3. Press /&'0 ...or 63.5. The selected message displays. This assumes the message has already been stored in memory. MSG NO. 10 The message displays on your LCD. The LCD M [PDN] LED lights continuously. The selected message is sent to LCD phones when they call your [PDN] or any [PhDN] owned by the telephone. 4. Press 3$*( to display the message instead of the CF display if you have Call Forward set. ➤ To cancel an advisory message that has been set at your station ➤ Press /&'0 ...or [PDN] + + 63.5. The LED goes out. If a station message was sent, this procedure does not erase it. ➤ To set an advisory station message for a remote station 1. Press 02'( + while your telephone is idle. 2. Dial the destination [PDN]. 3. Press 3$*(. 90 MODE 95 DEST EKT NO.? 207 = the destination [PDN] MODE 95 DEST EKT EKT NO. 207 MW TO ST123 MSG NO? Strata DK Electronic Telephone 5/00 LCD Operation Messages 4. Enter the message number (station a ; system a ). This assumes the message is already stored in memory. 5. Press 3$*(. Remote calling station messaging allows you to set a calling station message for only one station at a time. 6. Press 02'(. 207 = the [PDN] where the message is to appear. 010 = the message number. M = message is set. 7. Press . Your LCD shows the time and date. The message is displayed at station 207. LCD telephones calling station 207 receives the message. MW TO STXXX MSG NO?10 CALL 207-010M Called Station SENT 207 Your Station Message Notification With an LCD telephone, you can set short messages (up to 32 characters) that display to callers with LCD telephones. Any station can record a message; however, only stations with an LCD are able to see the stored messages. Notification Station Messaging Your station number and a message indication can be sent to another LCD station. When that station responds, it receives the message. 1. Press [PDN] and dial the station DN. 2. Press 02'( + . Strata DK Electronic Telephone 5/00 Station does not answer or is busy. MW TO STXXX MSG NO.? 91 LCD Operation Messages 3. Enter the message number. Station message (10~19), system message (60~99). The LCD displays the message. This assumes the message has already been stored in memory. 4. Press 06*:. MSG W LED flashes on the called station and the LCD displays: CALL 204-207M Called Station = the called [DN] = the [PDN] of the station that sent the message M = message has been sent. 204 207 Your LCD displays: 204 = SENT the called [DN] = message has been SENT 204 Your LCD sent. 5. Press 63.5 or hang up to release. ➤ To receive a notification station message ➤ Press 06*: when the LED flashes. ➤ To cancel the message from the telephone that has the message set ➤ Press [PDN] and dial ;;;. 92 XXX is the [PDN] of the telephone that has the message set. Strata DK Electronic Telephone 5/00 LCD Operation Messages Group Notification Station Messaging This feature enables a station to set a Called Station Message for a group of stations. 1. Press 02'( + . Prompted for the destination number. 2. Dial the destination [DN] Station groups correspond to the same stations that are in respective Page groups assigned in system programming. ...or press for all call page stations, ...or enter a group code (~). MODE 94 DEST EKT NO.? MODE 94 DEST EKT NO. 207 207=destination [DN] or group number. ~ for Page Group 1~8 respectively. 3. Press 3$*(. 4. Dial the originating [PDN]. MODE 94 ORG EKT NO.? This can be your number or another station number. MODE 94 ORG EKT NO. XXX 5. Press 3$*(. MSG NO.? 6. Enter the message number (station ~ ; system, ~ ). Strata DK Electronic Telephone 5/00 The LCD displays the message. In this example, system message 60 was entered. This assumes the message is already stored in memory. OUT TO LUNCH 93 LCD Operation Messages 7. Press 3$*(. MSG NO.? 8. Press 02'(. MODE NO.? 9. Press . At the destination station, the LCD displays the originating station number and the 06*: LED flashes. SENT 207M ➤ To receive a notification message ➤ Press 06*:. ➤ To cancel the message from the telephone that has the message set ➤ Press [PDN] and dial ;;;. XXX is the [PDN] of the telephone that has the message set. Silent Messaging (Busy Station) An audible tone and an LCD message can be sent to an LCD station that is busy. The busy station can return a message to the calling station LCD. The two stations may continue this procedure to carry on a “silent” conversation. 1. Press 02'( + when you receive a busy tone. 94 The called number is displayed, 210=[DN], and you are prompted for the message number. OVER TO ST210 MSG NO? Strata DK Electronic Telephone 5/00 LCD Operation Messages 2. Enter the message number. Station message (10~19) and system message (60~99). The LCD displays the message. This assumes the message is already stored in memory. 3. Press 3$*(. The destination station beeps four times and the message displays for 30 seconds or until you hang up. Your LCD confirms the message was sent. MSG SENT ➤ To return to a busy station message after receiving a busy station message 1. Press 02'( + . You are prompted for the message number. 2. Enter the message number. Station message (10~19) and system message (60~99). The LCD displays the message. This assumes the message is already stored in memory. 3. Press 3$*(. Your LCD confirms the message was sent. Strata DK Electronic Telephone 5/00 OVR TO ST210 MSG NO? MSG SENT 95 LCD Operation Memos Memos Speed Dial Memos You can store names (12 characters maximum) for each of 40 station speed dial numbers. The memo pad of names can be scrolled to select the appropriate party. The station must be enabled via system programming for LCD message memory. ➤ To program Speed Dial names and numbers 1. Press 5'/ (or ), then 6'6 (or ). 2. Dial a station speed dial code. See Table 14 on Page 110 for speed dial codes. 3. Press 02'(. If a name was previously stored on this code, it appears on the top line. 4. Enter the name or memo (12 characters maximum). The name appears on the bottom line as you enter it. (See “To enter LCD characters” on Page 86.) # * 10 SPEED DIAL *10 NAME SPEED DIAL 5. Press 02'(. 6. Enter a phone number (16 characters maximum). The number displays on the top line as you enter it. 7. Press 5'/ (or ) to record data in memory. ➤ To display the SD number and memo ➤ Press 02'( + ;a;. 96 X~X is the speed dial number to be displayed. Strata DK Electronic Telephone 5/00 LCD Operation Memos ➤ To dial a SD number 1. Press 02'( + when your phone is idle. 2. Enter Station Speed Dial Code SPEED DIAL NO. 10 ...or System Speed Dial Code. 3. Press 3$*( to see more of the directory of numbers/memos. 4. Press an available &2 The number is dialed. ...or [DN] and enter a CO Line access code. ➤ To check a SD number 1. Press 02'( + when phone is idle. 2. Dial a speed dial number. MODE NO.? 8 TOSHIBA is the memo (up to 12 characters). *11 TOSHIBA 7145553700 714 583 3700 is the number (up to 16 digits). 3. Press 3$*( to scan the directory for the appropriate number/ memo. If the number is longer than 16 digits, a “+” appears in the far right corner of the display. 4. Press 6&5/ to display any remaining digits. Strata DK Electronic Telephone 5/00 97 LCD Operation Name/Number Display Timed Reminders See “Timed Reminders” on Page 69. Name/Number Display This feature enables you to enter a name/title, telephone number, location, etc. in system memory. This name/title (e.g., LOBBY) displays on your LCD while it is idle, and on other station LCDs when you call them or they call you. Name display information for non-LCD telephones or voice mail/auto attendant devices may be entered by the System Administrator for display on other stations LCDs when called. When this feature is set, your Name/Number displays during direct, forwarded, and hunted calls. The name/number is not displayed on overridden or OCA calls. ➤ To enter name/number information 1. Press [DN] + . You are prompted for your name. USER NAME ? The information is stored and appears on the top line of your station LCD. TOSHIBA EXT. 200 DATE DAY TIME 2. Enter the new information (up to 16 characters can be entered, e.g., your name and station number). See “To enter LCD characters” on Page 86. 3. Press 63.5. 98 Strata DK Electronic Telephone 5/00 LCD Operation Name/Number Display When you call a station, the name/title displays on the bottom of the called station LCD. NO. 213 TOSHIBA EXT. 200 ➤ To clear name/number display 1. Press [DN] + . You hear confirmation tone, then busy tone. 2. Press 63.5. During the clear, the message on the right is displayed. After the clear, a name is displaced by message and call forward settings if they are set. Note NO. 213 USER NAME RESET NO. 213 DATE DAY TIME This procedure does not erase the name/ number. To restore the display, press [DN] + . ➤ To erase name/number display 1. Press [DN] + . Current information displays on the lower line of the LCD. You are asked for the user name. 2. Press in the alpha mode to enter blanks. Blank characters replace the information. 3. Press 63.5. The information is erased and the [PDN] of the telephone is displayed. Strata DK Electronic Telephone 5/00 USER NAME ? 99 LCD Operation Name/Number Display 100 Strata DK Electronic Telephone 5/00 DSS Console 4 This chapter provides an overview of the Direct Station Selection (DSS) Console that is available for system operators who do not have an attendant console. It describes the features buttons and their associated LEDs. It applies to the DSS Console models HDSS2060 (see Table 10 on Page 102), HDSS1060, and HDSS6560. The DSS Console operates alongside of a electronic telephone to provide the telephone with 60 additional feature buttons. The buttons can be programmed for: ♦ &2 Line access ♦ $OO&DOO3DJH ♦ 1LJKW7UDQVIHU ♦ 6WDWLRQ and/or 6\VWHP6SHHG'LDO LEDs on the HDSS2060, HDSS1060, and HDSS6560 models light or flash red. For the HDSS2060 and HDSS1060 models, the CO and [DSS] LEDs act in the same manner as the electronic telephone and other LEDs on both of these models is red when activated. Strata DK Electronic Telephone 5/00 101 DSS Console [DSS] Buttons Notes ● 209 219 229 239 249 NT 208 218 228 238 248 AC 207 217 227 237 247 257 206 216 226 236 246 256 205 215 225 235 245 255 204 214 224 234 244 254 203 213 223 233 243 253 202 212 221 232 242 252 201 211 221 231 241 251 200 210 220 230 240 250 ● The button numbers shown in this figure are examples only and may not reflect the numbers on your particular station equipment. Not available on DK14 systems. 2039 [DSS] Buttons Each [DSS] button is associated with a particular station in your telephone system. It can be used to transfer an outside call to the associated station or to make a direct call to the associated station. The [DSS] LED lights steady red when the station associated with the [DSS] is ringing, busy on a call, or in the DND mode. When the associated station is idle, but all appearances of the station [PDNs] are busy or in-use by other stations, the [DSS] LED lights steady red. Note 102 [DSS] buttons cannot call stations [PhDNs], Distributed Hunt Groups [DNs], or ACD Groups. Strata DK Electronic Telephone 5/00 DSS Console Features Features The LED color indications described here apply to DSS Console models HDSS2060 and HDSS1060. Flash conditions described here apply to all DSS Console models. Calling a Station To call a station [PDN] from a DSS Console, press the [DSS] associated with the station. A station call with a [DSS] button can be made on-hook or off-hook and with Voice First or Tone signaling. After pressing the button, treat the call like any other station call made from a electronic telephone. [DSS] LEDs show if the associated station is idle or busy. The LED is steady red if the station is busy or ringing, and is not lit if idle. If all the station’s PDN buttons are being used by other stations, the [DSS] LED of the station lights steady red, but the station may be idle. If the station is in the DND mode, its [DSS] LED lights steady red. Transferring a Call You can transfer internal or outside calls to an idle station from a DSS Console. You can transfer a call to a busy station from your DSS Console. Use [DSS] to transfer the call, even though the [DSS] LED for the station you are transferring to is red. ➤ To transfer a call to an idle station 1. Press the [DSS] button associated with the called station. The call is automatically placed on hold. The CO or [DN] LED flashes at double the on-hold rate, and the [DSS] LED flashes. 2. Announce the call. With tone signaling, you have to wait for the called station to answer before announcing the call. 3. Hang up. The call rings the called station when you hang up. While the called station is ringing, the [DSS] LED is steady red, and the CO LED flashes at the on-hold rate or if on a [DN] button, it goes idle. Strata DK Electronic Telephone 5/00 You hear a single-ring tone. If using the tone signaling mode, you hear successive ring tones. 103 DSS Console Features When the called station answers the call, the [DSS] LED stays steady red, and the CO LED becomes steady red. If the station does not answer before a period set in system programming, the call recalls your station. ➤ To transfer call with camp-on to a busy station 1. Press [DSS] corresponding to the busy station. You may hear a busy tone. The original caller is placed automatically on hold. The CO or [DN] LED flashes at double the on-hold rate, and the [DSS] LED remains steady red. 2. Hang up. The call rings the called station once with the camp-on tone. While the called station is receiving this tone, the CO LED on your telephone flashes (on-hold rate) or if you are on a [DN] button, it goes idle. The [DSS] LED remains steady red. When the called station answers the transferred call, the CO LED becomes steady red. The [DSS] LED remains steady red. Note If the busy station is in the DND mode, the call is not transferred, but recalls your telephone immediately. If the call is not answered after a specified recall time set in system programming, camp-on is cancelled and the transferred call rings back. Answering a (CO Line) If your DSS Console is equipped with a &2 button, you can answer CO Line calls from the console as you would from a electronic telephone. See Chapter 2 – Features, beginning on Page 61 for detailed information. ➤ Press the flashing &2. 104 Strata DK Electronic Telephone 5/00 DSS Console Features Speed Dial Your DSS Console may be equipped with 6' buttons that can be programmed to dial telephone numbers or to access features. 6' buttons on the console function like 6' buttons on electronic telephones. See Chapter 2 – Features, beginning on Page 18 for detailed information. Paging You can make an announcement page to a group of station telephone speakers selected in system programming with $& on the DSS Console. 6' (if programmed) can be used for page announcements. See “All Call Voice Page” on Page 22. Call Forward Override Either the [DSS] buttons on your DSS Console or the dial pad on the associated telephone can be set in system programming to ring stations that are in the Call Forward mode instead of being forwarded. Usually the console’s telephone is the unit activated to perform this function. This feature can be used to notify a person who forgets to deactivate the Call Forward feature after returning to the office. Important! DSS buttons cannot override Call Forward. ➤ To override call forward with your DSS associated telephone 1. Press &21)7516 or [PDN]. 2. Dial the station number set for call forward. Make the call as you would from any other station. This procedure assumes your station has a typical program setting. ➤ To override call forward with your DSS Console ➤ Press the station [DSS] set for call forward. Night Transfer You can use the DSS Console to make the system ring different telephones for incoming calls during different times of the day. See the Strata DK System Administrator Guide for more information on Night Transfer. Strata DK Electronic Telephone 5/00 105 DSS Console Features 106 Strata DK Electronic Telephone 5/00 Access Codes A This appendix contains access codes for outside Speed Dial (SD) numbers, CO lines, Paging Group and Paging Zone Codes. CO Line Access Codes CO lines are used when you dial an outside number. If your telephone does not have a &2 button, you can enter the appropriate code listed in Table 11 on Page 108 to access an outside line. You can also store the code on a 6' button for one-touch access. If you are storing a CO Line access code onto a Speed Dial code, enter before the CO access code (e.g., to store code , enter ). In some systems, is used as a general group code or to access Least Cost Routing (LCR). System users are required to dial in order to access an outside line. If you press in a system programmed with LCR, you may not hear internal dial tone, depending on system programming. See your System Administrator for the code which applies to your telephone. ➤ To access a line ➤ Press [PDN] + CO Line Access Code. Strata DK Electronic Telephone 5/00 107 Access Codes Feature Access Codes Table 11 CO Line Access Codes System CO Line Access Codes DK14 RUaRUa DK16, DK16e RUaRUa DK40, DK40i RUaRUa DK424 (RCTUA) RUaRUa DK424 (RCTUBA/BB) and DK424i (B1CU) RUaRUa DK424 (RCTUC/D) and DK424i (B2CAU/B2CBU) (B3CAU/B3CBU) RUaRUa DK424 (RCTUE/F) and DK424i (B5CAU/B5CBU) RUaRUa Notes ♦ accesses ♦ a ♦ a accesses LCR or general line group. accesses line groups 1~16, respectively. individual lines 1~200, respectively. Feature Access Codes See Table 12 on Page 109. Paging Access Codes Your telephone can be assigned to page groups. Telephones can be a member of more than one group and each group can have as many as 120 stations. Station users can access each group separately by dialing an access code (see Tables 12~13 on Page 109). 108 Strata DK Electronic Telephone 5/00 Access Codes Paging Access Codes ➤ To enter a paging group access code ➤ Press [PDN] + Access Code. Table 12 Paging Groups Paging Group Access Code Paging Group Access Code Station Group A Station Group E Station Group B Station Group F Station Group C Station Group G Station Group D Station Group H Table 13 External Paging Zones External Paging Zone Access Code External Paging Zone Access Code DK14, DK40, DK40i, DK424, DK424i (all processors) Paging All Call Page Zone Paging All Call, External Page Zone DK40, DK40i, DK424 (RCTUA, RCTUBA/BB, RCTUC/D), and DK424i (B1CU, B2CAU/B2CBU, B3CAU/B3CBU) Zone A Zone C Zone B Zone D DK424 (RCTUE/F) and DK424i (B5CAU/B5CBU) Zone A Zone E Zone B Zone F Zone C Zone G Zone D Zone H Strata DK Electronic Telephone 5/00 109 Access Codes Speed Dial Access Codes Speed Dial Access Codes The number of station and system speed dial numbers available to you depends on the size of your company’s telephone system. Check with your System Administrator to find out which codes apply to your system. Once you store a telephone number on any of the codes listed below, you can dial the number by entering the code, such as or 6' + . Table 14 Telephone System Size Station Speed Dial Codes System Speed Dial Codes Small System (DK14, DK16, DK16e, DK40, DK40i, RCTUA) a a Medium System (RCTUBA/BB and RCTUC/D, B1CU, B2CAU/B2CBU and B3CAU/B3CBU) a a Large System (RCTUE/F and B5CAU/B5CBU) a a Table 15 110 Speed Dial Access Codes System Speed Dial Number Linking System System Speed Dial Codes that can be linked to other Speed Dial Codes DK14, DK16, DK16e, DK40, DK40i, RCTUA a RCTUBA/BB, RCTUC/D, B1CU, B2CAU/B2CBU and B3CAU/B3CBU a RCTUE/F and B5CAU/B5CBU a Strata DK Electronic Telephone 5/00 Centrex Application B Your system may be equipped with the Centrex Application, which enhances its feature capability when installed behind a Centrex or PBX system.Your telephone may have access to one or more of the enhanced Centrex features listed below. Flexible Directory Numbering A station [PDN] can be three or four digits. It is, therefore, possible to match a station [PDN] and Centrex line extension number. Dial the entire station number when indicated. Note Some access code numbers may have been changed to avoid system numbering plan conflicts. Centrex Feature Buttons You can access some Centrex features by pressing a preprogrammed flexible button on your telephone, instead of dialing a Centrex access code. The Centrex access code, including the necessary flash and/or pause sequence, is activated when the button is pressed. See your Centrex or PBX operations manual for specific details. Strata DK Electronic Telephone 5/00 111 Centrex Application Ringing Repeat Ringing Repeat The distinctive ring patterns available in your Centrex system are automatically repeated with your electronic telephone enabling you to answer appropriately for either outside, inside or callback calls. Delayed Ringing CO or Centrex line(s) can be programmed for a 12-second and/or 24-second ring delay at stations to permit alternate answering conditions. Answer the line when your telephone is ringing. 112 Strata DK Electronic Telephone 5/00 C Button Labels Flexible Buttons All flexible buttons must be programmed for your telephone in system programming and vary for individual telephones. If a button does not appear on your display or telephone keystrip label, see your System Administrator for button assignments. Table 16 Flexible Button Labels Button Label Definitions $%5 Automatic Busy Redial Button Press to set up Automatic Busy Redial after receiving a busy tone on a dialed CO line call (not available on tie or DID CO lines). $& All Call Voice Page Button Press to page all of the digital and electronic telephones in the All Call Page group. $&% Automatic Callback Button Press to recall a busy station or station in the Do Not Disturb (DND) mode as soon as that station becomes idle or deactivates DND. Also used for CO line queuing. $&&17 Account Code Button Press to enter a Voluntary Account Code anytime during a Central Office (CO) line call without interrupting the conversation. Strata DK Electronic Telephone 5/00 113 Button Labels Flexible Buttons Table 16 Flexible Button Labels (continued) Button Label $/(57 a $/50 Alert Signaling Buttons Press to alert with a distinctive sound and to indicate a pre-arranged meaning and visual indication to a predesignated station. Up to four Alert Signal buttons can be assigned to a telephone. Alarm Reset Button Press to turn off a telephone alarm connected to a facility alarm mechanism. %*0 Background Music Button Press to turn Background Music ON or OFF over your station speaker. &)$& Call Forward-All Calls Button Press to forward all calls to another station or voice mail device. &)% &)%1$ &)1$ &)(;7 Call Forward-Busy Button Press to forward calls immediately to another station or voice mail device when your station is busy or in the DND mode. Call Forward-Busy/No Answer Button Press to forward calls immediately to another station or voice mail device when your station is busy or in DND mode. Also forwards calls when your station is not answered after 8~60 seconds (set at your station). Call Forward-No Answer Button Press to forward calls to another station or voice mail device when your station is not answered after 8~60 seconds (set at your station). Call Forward-External Button Press to forward Private or DID line calls to an external or internal telephone number. &)) Call Forward-Fixed Button Press to forward all calls to a station or voice mail device assigned in system programming. &2 Line Button Press to answer or access an outside Central Office (CO) line. &21)7516 &3' 114 Definitions Conference/Transfer Button Press to set up conference and transfer calls. Park Orbit Display Button - LCD Telephones Only Press to display call(s) parked in orbit. If there are multiple parked calls, a + sign appears on the LCD. Strata DK Electronic Telephone 5/00 Button Labels Flexible Buttons Table 16 Flexible Button Labels (continued) Button Label &33* Definitions Park/Page Button Press to park internal or outside call in orbit and announce to other telephones or paging speakers to retrieve the parked calls. >'1@ Directory Number Button Press to answer a call to the Directory Number [DN] or to initiate a phone call. The [DN] is also known as an Extension Number or Intercom Number. You can have multiple [DN] buttons on your telephone, including DNs belonging to another telephone [SDN]. See “Directory Button Definitions” on Page 6 for more information. '1' Do Not Disturb Button Press to lock your station in or out of the DND mode. '5/. a Door Lock Buttons Press to unlock a door lock mechanism. '66 Direct Station Selection Button(s) Press to ring a preselected station. The LED associated with each DSS button provides the status (idle/busy) of the station assigned to the button. )/$6+ Flash Button Press to perform the following functions: Disconnect and recall dial tone on a CO line; access Centrex or PBX features; enter a pause or flash signal when programming speed dial numbers. *533.83 Group Pickup Button Press to pick up a call that is ringing a station that belongs to a Pickup Group that your station is a member of. +2/' Hold Button (Fixed) Press to hold internal or outside calls. /&'0 Message Select Button Press to allow system and personal messages to be displayed on the optional 32-character Liquid Crystal Display (LCD). /&$' Unanswered (Lost) Call Automatic Dial Button Press to automatically dial the stored ANI (Automatic Number Identification) or Caller ID number shown on the LCD. Unanswered calls will be stored on this button and on the LCD. Strata DK Electronic Telephone 5/00 115 Button Labels Flexible Buttons Table 16 Flexible Button Labels (continued) Button Label 0&2 Microphone Cutoff Button Press to turn the microphone off/on while idle, providing privacy when you receive handsfree internal calls. Also functional when your station receives calls—the Mic button controls the microphone when you originate calls. 0,& Microphone Button (Fixed) Press to turn the microphone off/on while telephone is in use. 02'(0 Modem Button Press to reserve a modem from a pool. The LED of the button indicates the status of the modem pool. See the Strata DK PC/Data Interface User Guide. 06*: Additional Message Waiting Buttons Phantom Directory Numbers allow multiple Message Waiting buttons with LED indications for up to four different Directory Numbers [DNs] other than your Primary Directory Number [PDN]. It performs the same Message Waiting functions as the MW/FL button. 0:)/ Message Waiting/Flash Button The MW/FL LED flashes to indicate that a message is waiting. Press the MW/FL button to call back the station or voice mail device that activated the LED. This button performs the following functions: Disconnect and recall dial tone on a CO line; access Centrex or PBX features; enter a pause or flash signal when programming speed dial numbers. 17 116 Definitions Night Transfer Button Press to control the system’s CO line ringing pattern for after-hours incoming calls. 17 a Tenant Night Transfer Buttons Press the appropriate button to control the system’s CO line ringing patterns for after hours incoming calls for either of the tenants that share a single Strata DK system. 17/ a Night Transfer Lock Buttons Initiates entry of the NT Lock password. NT L LED will be on when the system ring mode (Day/Day2/Night) is locked. 3$5. Park Button Press to park internal or outside calls in an orbit. Call retrieval can be made locally from the same parking telephone or remotely from a different telephone. Strata DK Electronic Telephone 5/00 Button Labels Flexible Buttons Table 16 Flexible Button Labels (continued) Button Label 3$8/ Definitions Pause (Long) Button Press to insert a 10-second pause when programming Speed Dial numbers. 3$8 Pause Button Press to set either a one-half or two-second pause when programming Speed Dial numbers. (The pause time is set in system programming). >3'1@ Primary Directory Number Button Press to answer a call to the [PDN] or to initiate a phone call. The [PDN] is your Extension Number or Intercom Number. Your telephone can have up to four [PDN] buttons with your number. See “Directory Button Definitions” on Page 6 for more information. >3K'1@ Phantom Directory Number Button Up to eight [PhDN]s can be dedicated to a station or shared by a group of stations.See “Directory Button Definitions” on Page 6 for more information. 3.83 Call Pickup Button Press to initiate a Directed Call Pickup of CO line, [DN], and page calls. 3.83 a Tenant Call Pickup Buttons If the system is shared by tenants, the Directed Pickup 1~4 buttons pick up ringing CO line calls for Tenants 1~4 respectively. 3/ 35,9 3595/6 5'/ Pooled Line Button Press to access an available CO line from a group of lines appearing under one button. Privacy Button Press to block Privacy Override on common CO line buttons. This button does not block Busy Override or Executive Override. Privacy Release Button Press to release privacy on common CO line buttons, enabling other station users to enter your conversations on those buttons. Privacy release does not apply to common [DN] buttons which are always private. Redial Button Press to have the system redial the last telephone number you dialed or begin to store a speed dial number. If RDL is not programmed on your telephone, you can substitute the # key for any of its referenced procedures. Strata DK Electronic Telephone 5/00 117 Button Labels Flexible Buttons Table 16 Flexible Button Labels (continued) Button Label Definitions 5/6$16 Release and Answer Button Press to disconnect or complete the transfer the current CO or [DN] call and automatically answer the new incoming CO or [DN] call. Operational for Pooled Lines, [DN], and CO line buttons. 5/6 Release Button Press to disconnect or complete the transfer of the current CO or [DN] call and to place your station in the idle condition. 6$9( Save Button After dialing an outside or internal directory number, press to “save” the number. Later, you can have the system automatically redial the number for you when you press the button after accessing an internal or outside line. 6' Speed Dial Button Press to Speed Dial a telephone number or feature access codes. SD buttons can be used as either System Speed Dial numbers or Station Speed Dial numbers. 6'6 Speed Dial Select Button Press to store and access Speed Dial number. If SDS is not programmed on your telephone, you can substitute the * key for any of its referenced procedures. 63.5 Speaker Button (Fixed) Press to turn the speaker on and off. This button also selects a line or an internal [PDN] if programmed for auto preference in system programming. Also used to disconnect on-hook speakerphone calls. 67$57 Start Button Press to make an outgoing call using an ISDN trunk. 68% 721( 118 Subaddress Button Press to enter a subaddress on an ISDN trunk outgoing call. Tone Button Press to change the outgoing dialing of the CO line in use from dial pulse to tone signaling. Strata DK Electronic Telephone 5/00 Index A B about this book conventions, viii organization, viii related documents, x ABR, 21 ACB, 23 access codes CO line, 107 feature, 63 speed dial, 110 using, 25 account code calls, 18 forced account codes (verified/nonverified), 18 alert signaling, 20 ANI/Caller ID, 82 attendant console calling, 20 auto dial lost calls, 84 automatic busy redial, 21 automatic callback, 23 automatic hold, 24 before you begin, 13 BGM over telephone speakers, 24 BLF display, 81 busy override, 56 button labels, 113 buttons, 3 [DSS], 102 [PDN], 6 [PhDN], 6 [SDN], 6 CONF/TRNS, 3 directory number, 5 feature, 7 fixed, 3 flexible, 5 HOLD, 3 LCD, 8 MODE, 79 PAGE, 80 RING, 4 SCRL, 80 SPKR, 4 VOL, 4 Strata DK Electronic Telephone 5/00 119 Index C~H C call forward, 25 all calls, 26 busy⁄no answer, 28 external, 30 fixed, 30 no answer, 27 call park orbit list display, 84 orbits, 32 call pickup, 35 call transfer, 37 with camp-on, 37 call waiting, 38 called station messaging, 91 caller ID/ANI/DNIS information mode, 82 centrex application, 111 CO line access codes, 107 CONF/TRNS, 3 conference calls, 39 control buttons, 79 D date time⁄day adjustment, 39 delayed ringing, 112 directory number, 5 DISA internal calls, 40 outgoing calls, 40 DNIS, 82 do not disturb (DND), 42 do not disturb override, 56 door lock, 43 door phone, 43 120 [DSS] button, 102 DSS, 101 E emergency ringdown, 46 executive override, 56 exit from any mode, 80 external paging zones, 109 F feature access codes, 63 feature buttons, 7 features, 103 call answering (CO line), 104 call forward override ([DSS] override), 105 calling a station, 103 night transfer, 105 paging, 105 speed dial, 105 transfer to an idle station, 103 flexible buttons, 5, 113 flexible directory numbering, 111 forced account codes (verified/nonverified), 18 G group called station messaging, 93 group listening, 46 group pickup, 36 calls to other groups, 36 calls within your group, 36 H handsfree answerback, 47 Strata DK Electronic Telephone 5/00 Index I~P handsfree monitoring, 47 HOLD, 3 hotline service emergency ringdown, 46 I incoming DISA calls, 40 indicators LED, 10 ISDN buttons, 16, 48, 118 calling with a subaddress, 48 feature codes, 64 outgoing calling, 48 L LCD, 7 buttons, 8 operation, 79 telephones, 25 incoming calls, 17 outgoing call, 17 LED indicators, 10 liquid crystal display (LCD), 7 lost calls retrieve and auto dial, 84 M memo, 96 speed dial, 96 timed reminders, 98 message called station, 91 group called station, 93 silent (busy station), 94 Strata DK Electronic Telephone 5/00 station, 89 message notification, 91 messages, memos, and name display, 86 MIC, 4 microphone cut-off, 52 mode button, 79 multiple directory numbers example, 7 N name⁄number display, 98 O OCA, 53 off-hook, 11 off-hook call announce, 53 on-hook, 11 outgoing DISA calls, 40 override busy, 56 do not disturb, 56 executive, 56 privacy, 57 override calls, 55 P page announcements, 57 page button, 80 paging group codes, 108 phantom directory number, 6 primary directory number, 6 privacy on-line, 58 override, 57 121 Index Q~V supervision, 72 Q quick reference, 15 R release and answer, 59 remote destination change, 31 retrieve and auto dial lost calls, 84 ringing repeat, 112 S saved number redial, 60 scroll button, 80 secondary directory number, 6 silent messaging (busy station), 94 speakerphone, 60 speed dial, 61 access codes, 110 advanced features, 63 chain dialing, 68 number linking, 66 pause and flash storage, 66 long pause, 66 memos, 96 pause, 66 SPKR, 4 SP-OCA, 54 start (ISDN) button, 16, 48 sub (subaddress ISDN button), 48 U using access codes, 25 V voice mail integration, 74 volume, 4 volume controls, 11 voluntary account codes (verified/nonverified), 18 T timed reminders, 69 tone⁄pulse dialing, 70 two (tandem) CO line connection, 70 [DN], 70 122 Strata DK Electronic Telephone 5/00
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