1910012004 TD W8960N(EU) V8 User Guide

2017-03-23

: Tp-Link 1910012004 Td-W8960N(Eu) V8 User Guide 1910012004_TD-W8960N(EU)_V8_User Guide

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User Guide

300Mbps Wireless N ADSL2+ Modem Router
TD-W8960N

REV 8.1.0

1910012004

COPYRIGHT & TRADEMARKS
Specifications are subject to change without notice.
is a registered trademark of
TP-Link Technologies Co., Ltd. Other brands and product names are trademarks or registered
trademarks of their respective holders.
No part of the specifications may be reproduced in any form or by any means or used to make any
derivative such as translation, transformation, or adaptation without permission from TP-Link
Technologies Co., Ltd. Copyright © 2017 TP-Link Technologies Co., Ltd. All rights reserved.
http://www.tp-link.com

FCC STATEMENT

This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following
measures:
•

Reorient or relocate the receiving antenna.

•

Increase the separation between the equipment and receiver.

•

Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.

•

Consult the dealer or an experienced radio/ TV technician for help.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions:
(1) This device may not cause harmful interference.
(2) This device must accept any interference received, including interference that may cause
undesired operation.
Any changes or modifications not expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment.
Note: The manufacturer is not responsible for any radio or TV interference caused by
unauthorized modifications to this equipment. Such modifications could void the user’s authority to
operate the equipment.

FCC RF Radiation Exposure Statement:
This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled
environment. This device and its antenna must not be co-located or operating in conjunction with
any other antenna or transmitter.
“To comply with FCC RF exposure compliance requirements, this grant is applicable to only
Mobile Configurations. The antennas used for this transmitter must be installed to provide a
separation distance of at least 20 cm from all persons and must not be co-located or operating in
conjunction with any other antenna or transmitter.”
This device is restricted in indoor environment only.

CE Mark Warning

RF Exposure Information
This device meets the EU requirements (1999/5/EC Article 3.1a) on the limitation of exposure of
the general public to electromagnetic fields by way of health protection.
The device complies with RF specifications when the device used at 20 cm from your body.

Продукт сертифіковано згідно с правилами системи УкрСЕПРО на відповідність вимогам
нормативних документів та вимогам, що передбачені чинними законодавчими актами
України.

Safety Information


When product has power button, the power button is one of the way to shut off the product;
when there is no power button, the only way to completely shut off power is to disconnect the
product or the power adapter from the power source.



Don’t disassemble the product, or make repairs yourself. You run the risk of electric shock
and voiding the limited warranty. If you need service, please contact us.



Avoid water and wet locations.



Adapter shall be installed near the equipment and shall be easily accessible.



The plug considered as disconnect device of adapter.



Use only power supplies which are provided by manufacturer and in the original
packing of this product. If you have any questions, please don't hesitate to contact us.

Explanation of the symbols on the product label
Symbol

Explanation
DC voltage
Indoor use only
RECYCLING
This product bears the selective sorting symbol for Waste electrical and electronic
equipment (WEEE). This means that this product must be handled pursuant to
European directive 2012/19/EU in order to be recycled or dismantled to minimize
its impact on the environment.
User has the choice to give his product to a competent recycling organization or to
the retailer when he buys a new electrical or electronic equipment.

CONTENTS
About This Guide ...................................................................................................... 1
Chapter 1. Introduction ............................................................................................ 2
1.1 Product Overview ........................................................................................................... 2
1.2

Product Appearance ..................................................................................................... 2
1.2.1

LEDs .................................................................................................................................... 2

1.2.2

Ports and Buttons................................................................................................................. 3

Chapter 2. Connecting the Modem Router ............................................................. 5
2.1 Positioning the Modem Router ....................................................................................... 5
2.2 Connecting the Modem Router ....................................................................................... 6

Chapter 3. Quick Installation Guide ........................................................................ 8
Chapter 4. Configuring the Modem Router .......................................................... 11
4.1 Login ............................................................................................................................ 11
4.2 Device Info ................................................................................................................... 11
4.3 Advanced Setup ........................................................................................................... 12
4.3.1

Layer2 Interface ................................................................................................................. 13

4.3.2

WAN Service ...................................................................................................................... 16

4.3.3

MAC Clone ......................................................................................................................... 23

4.3.4

LAN .................................................................................................................................... 24

4.3.5

NAT .................................................................................................................................... 27

4.3.6

Security .............................................................................................................................. 32

4.3.7

Parental Control ................................................................................................................. 36

4.3.8

Quality of Service ............................................................................................................... 38

4.3.9

Routing ............................................................................................................................... 40

4.3.10 DNS .................................................................................................................................... 42
4.3.11 DSL .................................................................................................................................... 44
4.3.12 UPnP .................................................................................................................................. 44
4.3.13 Interface Grouping ............................................................................................................. 45
4.3.14 IP Tunnel ............................................................................................................................ 46
4.3.15 Multicast ............................................................................................................................. 48

4.4 IPTV ............................................................................................................................. 49
4.5 Wireless ....................................................................................................................... 49

4.5.1

Basic .................................................................................................................................. 50

4.5.2

Security .............................................................................................................................. 51

4.5.3

Wireless Schedule ............................................................................................................. 62

4.5.4

MAC Filter .......................................................................................................................... 63

4.5.5

Wireless Bridge .................................................................................................................. 64

4.5.6

Advanced ........................................................................................................................... 65

4.5.7

Station info ......................................................................................................................... 66

4.6 Guest Network.............................................................................................................. 66
4.6.1

Basic .................................................................................................................................. 66

4.6.2

Station list........................................................................................................................... 67

4.7 Diagnostics................................................................................................................... 68
4.8 Management ................................................................................................................ 68
4.8.1

Settings .............................................................................................................................. 69

4.8.2

System Log ........................................................................................................................ 71

4.8.3

SNMP Agent ...................................................................................................................... 72

4.8.4

TR-069 Client ..................................................................................................................... 73

4.8.5

Internet Time ...................................................................................................................... 74

4.8.6

Access Control ................................................................................................................... 75

4.8.7

Firmware Upgrade ............................................................................................................. 77

4.8.8

Reboot ................................................................................................................................ 77

4.9 Logout .......................................................................................................................... 78

Appendix A: Configuring the PC ........................................................................... 79
Appendix B: Troubleshooting ............................................................................... 84

TD-W8960N User Guide

About This Guide
This guide is a complement to Quick Installation Guide. The Quick Installation Guide instructs you
on quick internet setup, and this guide provides details of each function and shows you the way to
configure these functions appropriate to your needs.
When using this guide, please notice that features of the router may vary slightly depending on the
model and software version you have, and on your location, language, and internet service
provider. All screenshots, images, parameters and descriptions documented in this guide are used
for demonstration only.

Conventions
In this guide, the following conventions are used:
Convention

Description

Teal Underlined

Hyperlinks are in blue with an underline. You can click to redirect to a
website or a specific section.

Teal

Contents to be emphasized and texts on the web page are in teal,
including the menus, items, buttons, etc.

→

The menu structures to show the path to load the corresponding page. For
example, Network → WAN Settings means the WAN settings
configuration page is under the Network menu.

 Note

Ignoring this type of note might result in a malfunction or damage to the
device.

More Info
The latest software, management app and utility can be found at the Download Center page at
http://www.tp-link.com/support.
The Quick Installation Guide can be found where you find this guide or inside the package of the
modem router.
Specifications can be found on the product page at http://www.tp-link.com.
A Technical Support Forum is provided for you to discuss our products at http://forum.tp-link.com.
Our Technical Support contact information can be found at Contact Technical Support page at
http://www.tp-link.com/support.

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TD-W8960N User Guide

Chapter 1. Introduction
1.1 Product Overview
TP-Link’s Modem router is a combined wired/wireless network connection device with integrated
wireless router and DSL modem, reducing hassle of configuration and saving space.
With DSL and WAN ports, the modem router is compatible with DSL connections and fiber/cable
access.
With Ethernet ports and antennas, the modem router provides wired and wireless access for
multiple computers and mobile devices.
With various features and functions, the modem router is the perfect hub of your home or business
network.

1.2 Product Appearance
1.2.1

LEDs

The modem router’s LEDs are located on the front panel (View from left to right). They indicate the
device’s working status. For details, please refer to LED Explanation.

LED Explanation:
Name

(Power)

(ADSL)

(Internet)

(Wi-Fi)

Status

Indication

On

The modem router is powered on.

Off

The modem router is off. Please ensure that the power adapter is
connected correctly.

On

ADSL line is synchronized and ready to use.

Flash

The ADSL negotiation is in progress.

Off

ADSL synchronization fails. Please refer to Note 1 for
troubleshooting.

On

The network is available with a successful internet connection.

Off

There is no successful internet connection or the modem router
is operating in Bridge mode. Please refer to Note 2 for
troubleshooting.

On

Wireless is enabled.

Flash
Off

The modem router is sending or receiving data over Wi-Fi.
Wireless is disabled.

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TD-W8960N User Guide

(WPS)

(LAN1-4)

On

A wireless device has been successfully added to the network by
WPS function.

Flash

WPS handshaking is in process and will continue for about 2
minutes. Please press the WPS button on other wireless devices
that you want to add to the network while the LED is flashing.

Off

The WPS function is disabled or the wireless device fails to be
added to the network in 2 minutes after WPS function is enabled.
For more information, please refer to WPS Setup.

On

There is a device connected to this LAN port.

Flash
Off

The modem router is sending or receiving data over this LAN
port.
There is no device connected to this LAN port.

 Note:
1) If the ADSL LED is off, please check your internet connection first. Refer to 2.3 Connecting the

Modem Router for more information about how to make internet connection correctly. If you have
already made a right connection, please contact your ISP to make sure if your internet service is
available now.

2) If the Internet LED is off, please check your ADSL LED first. If your ADSL LED is also off, please

refer to Note 1. If your ADSL LED is GREEN ON, please check your internet configuration. You
may need to check this part of information with your ISP and make sure everything have been input
correctly. Refer to 4.2 Device Info for more information.

1.2.2

Ports and Buttons

 ADSL: Connect to the Modem Port of Splitter or to the telephone line.
 LAN4/WAN, LAN3, LAN2, LAN1: Through these ports, you can connect the router to your PC
or the other Ethernet network devices. Enable EWAN function and you will be able to connect
to Cable/FTTH/ADSL device.
 WiFi: The switch for the Wi-Fi function.
 WPS/RESET:
1) WPS function: For details, please refer to WPS Setup.
2) Reset the modem router: With the modem router powered on, press and hold down the
WPS/RESET button on the rear panel of the modem router for more than 5 seconds and then
release it. If all LEDs turn on momentarily, you restore the modem router successfully.

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TD-W8960N User Guide
 ON/OFF: The switch for the power.
 POWER: The Power plug is where you will connect the power adapter.
 Wireless Antennas: To receive and transmit the wireless data.

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TD-W8960N User Guide

Chapter 2. Connecting the Modem Router
2.1 Positioning the Modem Router
With the modem router, you can access your network from anywhere within the wireless network
coverage. However, the wireless signal strength and coverage vary depending on the actual
environment of your modem router. Many obstacles may limit the range of the wireless signal, for
example, concrete structures or thick walls.
For your security and best Wi-Fi performance, please note the following:





Do NOT locate the modem router in a place where it will be exposed to moisture or excessive
heat.
Keep away from the strong electromagnetic radiation and the device of electromagnetic
sensitive.
Place the modem router in a location where it can be connected to the various devices as well
as to a power source.
Make sure the cables and power cord are safely placed out of the way so they do not create a
tripping hazard.

Generally, the modem router is placed on a horizontal surface, such as a shelf or desktop. The device
also can be mounted on the wall as shown below.

 Note:
The diameter of the screw, 4.1mm Firmware Upgrade)
and Settings Export/Import (Management > Settings > Export/Import) functions are unavailable
2) Admin can do remote management. For security reasons, please change its default password
when remote access function is enabled.
3) The password cannot contain a space, and its maximum length is 16 characters.

4.8.6.2 Remote Access
Go to Management → Access Control → Remote Access, you can see the screen which allows
you to change the factory default password of the router.



Web：Select this box, you can access your modem router via web.



Telnet: Select this box, you can access your modem router via command line.



ICMP(ping): Select this box, PC in public network can ping the WAN address of the modem
router.

Click Save/Apply to make your change take effect.

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TD-W8960N User Guide

4.8.7

Firmware Upgrade

Go to Management → Firmware Upgrade, you can see the screen which allows you to upgrade
the latest version software to keep the router up to date.

 Choose File: Click the button to locate the latest software for the device.
 Upgrade Firmware: After you have selected the latest software, click the button.
To upgrade the router's software:
1.

Download the latest software upgrade file from the TP-Link website (http://www.tp-link.com).

2.

Click Choose File to view the folders and select the image file or enter the exact path to the
image file location in the text box.

3.

Click Upgrade Firmware.

 Note:
1)

There is no need to upgrade the firmware unless the new firmware has a new feature you want to
use. However, when experiencing problems caused by the router itself, you can try to upgrade the
firmware.

2)

Before upgrading the router’s firmware, you should write down some of your customized settings
to avoid losing important configuration settings of the router.

3)

Do not turn off the router or press the RESET button while the software is being updated.

4)

The router will reboot after the Upgrading is finished.

4.8.8

Reboot

Go to Management → Reboot, you can see the screen which allows you to reboot the router.

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TD-W8960N User Guide

 Note:
1)

After you click the Reboot button, please wait for a while before reopening your web browser.

2)

Do not turn off or reset the router while it is rebooting.

3)

If necessary, reconfigure your PC's IP address to match your new configuration.

4.9 Logout
Go to Logout, and you will back to the login screen as shown below.

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TD-W8960N User Guide

Appendix A: Configuring the PC
We’ll introduce how to install and configure the TCP/IP correctly on your computer. First make
sure your Ethernet Adapter is working, refer to the adapter’s manual if necessary.
The default IP address of the modem router is 192.168.1.1. And the default Subnet Mask is
255.255.255.0. These values can be changed as you desire. Here we use all the default values for
description and take Windows XP as example.
1.

Configure TCP/IP component
1)

On the Windows taskbar, click the Start button, and then click Control Panel.

2)

Click the Network and Internet Connections icon, and then click on the Network
Connections tab in the appearing window.

3)

Right click the icon that showed below, select Properties on the prompt page.

4)

In the prompt page that showed below, double click on the Internet Protocol (TCP/IP).

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TD-W8960N User Guide

5)

The following TCP/IP Properties window will display and the IP Address tab is open on
this window by default.

Now you have two ways to configure the TCP/IP protocol below:
 Setting IP address automatically
Select Obtain an IP address automatically, Choose Obtain DNS server automatically, as shown in
the Figure below:

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TD-W8960N User Guide

 Setting IP address manually
1

Select Use the following IP address radio button. And the following items available

2

If the modem router's LAN IP address is 192.168.1.1, specify the IP address as 192.168.1.x (x
is from 2 to 254), and the Subnet mask as 255.255.255.0.

3

Type the modem router’s LAN IP address (the default IP is 192.168.1.1) into the Default
gateway field.

4

Select Use the following DNS server addresses. In the Preferred DNS Server field you can
enter the same value as the Default gateway or type the local DNS server IP address.

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TD-W8960N User Guide

Now: Click OK to keep your settings.
2.

Verify the network connection

Now, you can run the Ping command in the command prompt to verify the network connection.
Please click the Start menu on your desktop, select run tab, type cmd or command in the field and
press Enter. Type ping 192.168.1.1 on the following screen, and then press Enter.


If the result displayed is similar to the screen below, the connection between your PC and the
router has been established.



If the result displayed is similar to the screen shown below, it means that your PC has not
connected to the router.

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TD-W8960N User Guide

You can check it by following the steps below:
1)

Is the connection between your PC and the router correct?
The LEDs of LAN port which you link to the device and the LEDs on your PC's adapter should
be lit.

2)

Is the TCP/IP configuration for your PC correct?
If the router's IP address is 192.168.1.1, your PC's IP address must be within the range of
192.168.1.2 ~ 192.168.1.254.

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TD-W8960N User Guide

Appendix B: Troubleshooting
T1. What can I do if I don’t know or forget my password?




For default wireless password: Please refer to the Wireless Password/PIN labeled on the
bottom of the modem router.
For the web management page password: Reset the modem router first and then use the
default username and password: admin/admin.

T2. How do I restore my modem router’s configuration to its factory default
settings?
Method one: With the modem router powered on, press and hold down the WPS/RESET button on
the rear panel of the modem router for more than 5 seconds and then release it. If all
LEDs turn on momentarily, you restore the modem router successfully.
Method two: Log in to the web management page of the modem router, and go to Management >
Settings > Restore Default, click Restore Default Settings and wait until the reset
process is complete.

 Note:
Once the modem router is reset, the current configuration settings will be lost and you will need to
re-configure the router.

T3. What can I do if I cannot access the web management page?
 Make sure the modem router connects to the computer correctly and the corresponding LED
indicator(s) light up.
 Make sure the IP address of your computer is configured to obtain an IP address automatically
and obtain DNS server address automatically.
 Make sure the default access is correctly entered in the address field.
 Check your computer’s settings:
1) Go to Start → Control Panel → Network and Internet, and click View network status and
tasks;
2) Click Internet Options on the bottom left;
3) Click Connections, and select Never dial a connection;

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TD-W8960N User Guide

4) Click LAN settings, deselect the following three options and click OK;

5) Go to Advanced → Restore advanced settings, and click OK to save the settings.

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TD-W8960N User Guide

 Change a web browser or computer and log in again.
 Reset the modem router to factory default settings.

 Note:
You’ll need to reconfigure the modem router to surf the internet once the modem router is reset.

 Open a web browser and log in again. If login fails, please contact the technical support.

T4. What can I do if I cannot access the internet?
1)

Check to see if all the connectors are connected well, including the telephone line, Ethernet
cables and power adapter.

2)

Check to see if you can log in to the web management page of the modem router. If you can,
try the following steps. If you cannot, please set your computer referring to T3 then try to see if
you can access the internet. If the problem persists, please go to the next step.

3)

Consult your ISP and make sure all the VPI/VCI, Connection Type, account username and
password are correct. If there are any mistakes, please correct the settings and try again..

4)

If you still cannot access the internet, please restore your modem router to its factory default
settings and reconfigure your modem router by following the instructions in Chapter 3 Quick
Installation Guide.

5)

Please feel free to contact our Technical Support if the problem persists.

 Note:
For more details about Troubleshooting and Technical Support contact information, please refer to the
support page at www.tp-link.com.

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