Tranzeo Wireless Technologies G54DNT523 4.9GHz WIRELESS NETWORK ADAPTER User Manual TR 49 v2

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TRANZEO TR-49
Tranzeo TR-49 Series
User Guide
Covers the following models:
TR-49-20, TR-49-N, TR-490,
TR-49PLUS-24N
Revision: 2.0
Firmware: 5.02
Date: 16/11/09
Document Revisions:
Version 2.0
November 16, 2009
Tranzeo Wireless Technologies Inc.
19473 Fraser Way
Pitt Meadows, BC
Canada V3Y 2V4
Toll Free Number: 1.866.872.6936
Technical Support: 1.888.460.6366
Local Number: 1.604.460.6002
Fax Number: 1.604.460.6005
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This document is intended for Public Distribution
Pitt Meadows, B.C. Canada V3Y 2V4
General Inquiries: info@tranzeo.com
Sales: sales@tranzeo.com
Technical Support: support@tranzeo.com
19473 Fraser Way,
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Tranzeo Wireless Technologies
Safety Information
Safety Information
FCC Compliance
This equipment has been tested and found to comply with the limits for a digital device
pursuant to part 90 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a Residential
environment. This equipment generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communication.
Operation in the 4940-4990 MHz band is restricted to the U.S. Operation in this range is
restricted to the Public safety bands. Use of these bands is restricted to entities that meet the
requirements listed the FCC Part 90.20 Public Safety Pool and are properly licensed to
operate a transmitter in the Public Safety band in accordance with Part 90Y of the technical
rules can operate in the 4940-4990 MHz band. FCC regulations state in Part 90, operation in
the 4.9-GHz band requires frequency coordination before the system can be operated.
Operation of this equipment in residential area is likely to cause harmful interference in which
case the user will be required to correct the interference at his or her own expense.
The user should not modify or change this equipment without written approval from Tranzeo
Wireless. Modification could void authority to use this equipment.
For the safety reasons, people should not work in a situation which RF Exposure limits be
exceeded. To prevent the situation happening, people who work with the antenna should be
aware of the following rules:
•
The antenna(s) used for this transmitter must be installed to provide a separation
distance of at least 131.1 cm from all persons and must not be co-located or operating
in conjunction with any other antenna or transmitter.
•
While installing the antenna, do not turn on power to the unit.
Do not connect the antenna while the device is in operation.
The antenna used for this transmitter must not be co-located or operating in conjunction
with any other antenna or transmitter.
In order to ensure compliance with local regulations, the installer MUST enter the
antenna gain at the time of installation. See Chapter 3: Wireless Settings, for details.
•
•
•
Industry Canada Compliance
Operation of this device is subject to the following two conditions: (1) this device may not
cause interference, and (2) this device must accept any interference, including interference
that may cause undesired operation of the device.
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Safety Information
Safety Instructions
You must read and understand the following safety instructions before installing the device:
•
•
•
•
•
This antenna’s grounding system must be installed according to Articles 810-15,
810-20, 810-21 of the National Electric Code, ANSI/NFPA No. 70-1993. If you have
any questions or doubts about your antenna’s grounding system, contact a local
licensed electrician.
Never attach the grounding wire while the device is powered.
If the ground is to be attached to an existing electrical circuit, turn off the circuit before
attaching the wire.
Use the Tranzeo Power over Ethernet (POE) adapter only with approved Tranzeo
models.
Never install radio equipment, surge suppressors or lightning protection during a storm.
Lightning Protection
The key to lightning protection is to provide a harmless route for lightning to reach ground.
The system should not be designed to attract lightning, nor can it repel lightning. National,
state and local codes are designed to protect life, limb, and property, and must always be
obeyed. When in doubt, consult local and national electrical codes or contact an electrician or
professional trained in the design of grounding systems.
Professional Installation Required
The product requires professional installation. Professional installers ensure that the
equipment is installed following local regulations and safety codes.
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Table of Contents
Table of Contents
Chapter 1: Overview ........................................................................ 1-1
Introduction.................................................................................................. 1-1
Product Kit ................................................................................................... 1-1
Product Description...................................................................................... 1-1
LED Panel Indicators............................................................................... 1-2
Chapter 2: Hardware Installation...................................................... 2-1
Getting Ready .............................................................................................. 2-1
Tools Required ........................................................................................ 2-1
Site Selection ........................................................................................... 2-1
Polarity .................................................................................................... 2-2
Power Supply........................................................................................... 2-2
Installing the Ethernet Cable......................................................................... 2-3
Mounting the Radio...................................................................................... 2-5
Grounding the Antenna ................................................................................ 2-5
Connecting the Radio ................................................................................... 2-6
Best Practices ............................................................................................... 2-7
Chapter 3: Configuration................................................................... 3-1
Connecting to the Radio ............................................................................... 3-1
Changing the IP Address - Windows XP.................................................. 3-1
Changing the IP Address Using the Tranzeo Victor Program ................... 3-2
Login into the Configuration Interface.......................................................... 3-4
Information Page .......................................................................................... 3-5
Setup Menu .................................................................................................. 3-6
Wireless Settings - Basic Tab, Access Point ............................................ 3-6
Wireless Settings - Basic Tab, Infrastructure Station ............................... 3-8
To operate in PxP mode ........................................................................... 3-10
Wireless Settings - Advanced Tab, Access Point ..................................... 3-11
Wireless Settings - Advanced Tab, Infrastructure (CPE) ......................... 3-12
Administrative Settings - Firmware Tab.................................................. 3-13
Administrative Settings - Import / Export Tab......................................... 3-14
Administrative Settings - SNMP Tab ...................................................... 3-15
WDS........................................................................................................ 3-16
Security.......................................................................................................3-17
WEP Settings..........................................................................................3-17
WPA Settings .........................................................................................3-18
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Table of Contents
Access Control........................................................................................3-19
DFS / TPC ..............................................................................................3-20
Status ..........................................................................................................3-21
Station List .............................................................................................3-21
AP List ...................................................................................................3-22
ARP Table ..............................................................................................3-22
Statistics .................................................................................................3-23
Wireless Performance (CPE Only) ..........................................................3-25
System Performance ...............................................................................3-26
Network Configuration................................................................................3-27
Bridge Mode - Static ..............................................................................3-27
Bridge Mode - DHCP Client ..................................................................3-28
Router Mode...........................................................................................3-29
Router Mode - PPPoE ............................................................................3-30
Networking Advanced - Bridge Mode....................................................3-31
Networking Advanced - Router Mode....................................................3-32
DHCP Configuration ..............................................................................3-33
IP Routing ..............................................................................................3-34
Shaping and Quality of Service Configuration (QoS) ..............................3-35
Port Forwarding ......................................................................................3-37
IP Filtering..............................................................................................3-38
Appendix A: Grounding and Lightning Protection Information .... A-1
Appendix B: Quality of Service Configuration (QoS) ..................... B-1
Appendix C: Protocol List ................................................................. C-1
Appendix D: Common TCP Ports ..................................................... D-1
Appendix E: Channel Allocations .................................................... E-1
Appendix F: Wiring Standard ........................................................... F-1
Appendix G: Routing Quick Start Guide.......................................... G-1
Appendix H: PxP Install Checklist.................................................... H-1
Appendix I: Glossary of Terms ......................................................... I-1
Appendix J: AutoConfig .................................................................... J-1
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Table of Contents
Appendix K: Tranzeo Electrical Plugs ............................................. K-1
Appendix L: Warranty Terms ............................................................ L-1
Appendix M: How Can We Improve? ............................................... M-1
Appendix N: Notes ............................................................................. N-1
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Tranzeo Wireless Technologies
Chapter 1: Overview
Chapter 1: Overview
Introduction
This next-generation wireless LAN device–the Tranzeo TR-49 series– brings
Ethernet-like performance to the wireless realm. Fully compliant with the
IEEE802.11a standard, the TR-49 series also provides powerful features such as
the Internet-based configuration utility as well as WEP and WPA security.
Product Kit
The TR-49 Series product kit contains the items shown below. If any item is
missing or damaged, contact your local dealer for support.
TR-49 Series device x 1
Ethernet boot cover x 1
Mounting bracket x 1
Saddle x 1
Gasket x 1
3/4” Strain relief x 1
U-bolt x 1
with 2 1/2” nuts
3/8” x 10/32 Kep nuts x 8
DC power
adapter x 1
POE adapter x 1
Product Description
The LEDs, ports and product information are located at the back of the TR-49
Series radio, as shown in the picture.
Grounding Lug
LED Panel indicators
Serial number
MAC address
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Ethernet ports
Studs for the boot
cover
Studs for the
mounting bracket
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Chapter 1: Overview
LED Panel Indicators
Operational
Power
LAN
Radio
Color
Indicators
● Red
On: Powered on
Off: No power or LED’s Disabled
● Green
On: Ethernet link
Flashing: Ethernet traffic
Off: No Ethernet link
● Amber
On: Radio link
Flashing: Radio activity
Off: No radio link
● Red
Signal
(CPE or PxP
Mode)
● Amber
In CPE mode
LEDS light up
in sequence ● Amber
to indicate
signal
strength
● Green
based on
Signal Noise.
● Green
Label
Operational
Info
(AP Mode)
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1 to 10 db above noise
11 to 15 db above noise
16 to 20 db above noise
21 to 30 db above noise
31 or more db above noise
Color
Indicators
● Red
On: WEP/128 enabled
Flashing: WEP/64 enabled
Off: WEP off
● Amber
On: WPA/AES enabled
Flashing: WPA/TKIP enabled
Off: WPA off
● Amber
On: 5.8 operation
Off: 5.3 operation
Flashing: 2.4 operation
● Green
On: ACL enabled
Off: ACL off
● Green
On: WDS enabled
Off: WDS off
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Chapter 2: Hardware Installation
Chapter 2: Hardware Installation
The TR-49 Series radios are easy to install, as you’ll see in this chapter. Before
starting, you will need to get the tools listed below and decide about the site and
orientation of the device. Once ready, follow the instructions about how to install
the Ethernet cable, mount the device, ground the antenna, and make the
connections in order to get a proper installation.
Getting Ready
Tools Required
To install your TR-49 Series radio you will need the following tools:
•
•
•
•
•
•
•
•
•
1/2” wrench x 1
3/4” wrench x 1
3/8” wrench x 1
Cat 5 cable stripper x 1
Cat 5 cable (to connect the radio to the POE adapter)
RJ-45 patch cable
RJ-45 crimper x 1
RJ-45 connectors x 4
#6 green grounding wire
Site Selection
Determine the location of the radio before installation. Proper placement of the
device is critical to ensure optimum radio range and performance. You should
perform a site survey to determine the optimal location.
Ensure the CPE is within line-of-sight of the access point. The line-of-sight is an
ellipse, called Fresnel zone. This zone should be clear of obstacles since
obstructions will impede performance of the device.
Fresnel zone
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Chapter 2: Hardware Installation
Polarity
Determine if the antenna’s polarization will be horizontal or vertical before
installation. The TR-49 radios can be used in either polarity. The Ethernet boot
cover should always be placed so that the cable runs toward the ground for
maximum environmental protection.
Power Supply
Only use a power adapter approved for use with the TR-49 Series radio.
Otherwise, the product may be damaged and will not be covered by the Tranzeo
warranty.
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Chapter 2: Hardware Installation
Installing the Ethernet Cable
Step 1:
Insert the strain relief, without the cap nut,
into the port opening of the boot cover.
Step 2:
Using a 3/4” wrench, tighten the strain
relief until it touches the boot cover.
IMPORTANT! Use hand tools only. Do
not over tighten.
Step 3:
Put the cap nut back over the strain relief
and insert the Cat 5 cable through it. Wire
the cable following the EIA/TIA T568B
standard, and attach the RJ-45 connectors
to each end of the cable. (See Appendix F:
Wiring Standard).
Step 4:
If you purchased the device with a dual
port cover, repeat steps 1, 2, and 3 for the
second port.
IMPORTANT! If you are not going to use
the second port, insert the strain relief into
the boot cover and tighten the cap nut to
ensure a weather-tight seal, as shown in
the picture.
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Chapter 2: Hardware Installation
Step 5:
Place the gasket—with the adhesive side
facing up—over the 4 studs around the port
of the radio. Flatten the gasket ensuring
there are no gaps. Remove the backing.
Step 6:
Plug the Cat 5 cable inserted in the boot
cover into the port. Remember to place the
boot cover according to the desired
polarization, so that the strain relief faces
the ground.
Step 7:
Fit the boot cover over the 4 studs and the
gasket. Secure with 4 keps nuts. Tighten
with a 3/8” wrench until the gasket is at
least 50% compressed.
Step 8:
Make sure the cap nut of the strain relief is
tightened properly to ensure a weatherproof seal.
IMPORTANT! Hand tighten only. Do not
over tighten as you may damage the
weather-tight seal of the strain relief.
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Chapter 2: Hardware Installation
Mounting the Radio
Step 9:
Attach the mounting bracket to the pole
using the U-bolt. Secure the U-bolt with
the lock washers and the nuts. Align if
necessary, and then tighten the nuts enough
to prevent any movement.
Step 10:
Fit the radio to the mounting bracket.
Secure the radio with keps nuts.
IMPORTANT! The strain relief must be
always facing the ground.
Grounding the Antenna
Step 11:
Using a #6 green grounding wire, connect
the grounding lug on the radio to a proper
ground. See Appendix A: Grounding and
Lighting Protection Information.
IMPORTANT: This device must be grounded. Connect the green grounding wire
to a known good earth ground, as outlined in the National Electrical Code. See
Appendix A: Grounding and Lightning Protection Information for details.
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Chapter 2: Hardware Installation
Connecting the Radio
Step 12:
Connect the Cat 5 cable from the radio into
the RJ-45 jack marked “CPE” on the POE
adapter. The POE adapter is not weatherproof and should be installed indoors.
Step 13:
Connect the power adapter to the POE
adapter and plug the other end to an outlet.
The POE adapter will be powered on and
the power indicator on the top panel will
turn on. We recommend connecting the
power adapter to an outlet with surge
suppression capability with an uninterrupted
power supply (UPS) for reduced outages.
IMPORTANT! Use the power adapter
supplied with the radio. Otherwise, it may
be damaged.
Step 14:
To configure the TR-49 Series radio,
connect the Ethernet cable to the POE
adapter and to a computer. Ensure that the
distance between the computer and the
radio does not exceed 300 ft (90 m).
Note: If connecting to a hub or switch, a
crossover cable may be required.
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Chapter 2: Hardware Installation
Best Practices
Follow these practices to ensure a correct installation and grounding.
•
•
•
•
•
Always try to run long Cat 5 and LMR cables inside of the mounting pole.
This helps to insulate the cable from any air surges.
Keep all runs as straight as possible. Never put a loop into the cables.
Test all grounds to ensure that you are using a proper ground. If using an
electrical socket for ground, use a socket tester, such as Radio Shack 22-141.
Keep a copy of the National Electrical Code Guide at hand and follow its
recommendations.
If you are in doubt about the grounding at the location, drive your own rod
and bond it to the house ground. At least you will know that one rod is
correct in the system.
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Chapter 3: Configuration
Chapter 3: Configuration
The TR-49 Series radios can be configured through an HTML configuration
interface, accessible using any Internet browser. The configuration interface
allows you to define and change settings, and also shows information about the
performance of the device.
In this chapter we’ll cover how to access the configuration interface, configure the
TR-49 Series radio, and interpret the information displayed in the interface.
Depending on whether the device is defined as an AP or CPE (infrastructure
station), some menu options, windows, and fields in the interface may vary or may
not appear at all. We’ll indicate so when describing each window.
Connecting to the Radio
Before accessing the configuration interface, you have to change the network
connection settings in your computer to be on the same subnet as the radio.
Changing the IP Address - Windows XP
1. In your computer, open Control Panel > Network Connections > Local Area
Connection.
2.
In Local Area Connection Status > General, click Properties.
3.
In Local Area Connection Properties > General, select Internet Protocol
(TCP/IP) and click Properties.
4.
In Internet Protocol (TCP/IP) Properties > General, select Use the following
IP address.
5.
Enter your IP address and Subnet Mask. The default IP address of the radio
is 192.168.1.100, which cannot be used here.
6.
Click OK and Close.
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Chapter 3: Configuration
Changing the IP Address Using the Tranzeo Victor Program
The Tranzeo Victor Program is a utility that allows users to quickly change the IP
address of the Tranzeo radios. It sends out a broadcast on the network and displays
a list of other Tranzeo radios connected, from which you can configure the IP
address for your device.
Note: The Tranzeo Victor Program cannot locate radios through routers.
Columns
Name:
Product:
Mac Address:
IP Address:
Displays the Device Name as set in the Administrative
Options Page of the HTTP Interface
Display the Tranzeo Product Name. This is a read
only Value.
Displays the MAC address the device is current using.
If the MAC Cloning option has been turned on, the
MAC Address that appears is as set in the Network
Interface. If the MAC Cloning feature has not been
used, then the Factory set MAC Address appears.
Displays the Ip Address and Netmask as set in the
Network Page of the HTTP Interface
The Tranzeo Victor Program has a number of menu options.
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Chapter 3: Configuration
Run Menu
Scan:
Locates Tranzeo radios connected to the network. A *
appears before the name when the radio is in the same
subnet as your PC.
Detail:
Displays more info for a selected radio, such as IP
Mode, Gateway, etc .This option is only available
when a device is selected.
Set IP:
Using this option you set the device to have a DCHP
address, or set the Static Details.
Disabling Locator Write Access under the
Administrative Settings page of the HTTP interface
will cause the device to not accept these changes.
This option is only available when a device is selected.
Reset:
Reboots the radio. This option is only available when
a device is selected.
Quit:
Exits the program.
Tools Menu
Open Browser:
Options:
Scan Timeout:
Request Timeout:
Web Browser:
Protocol:
Scan when Start:
Opens the HTTP page of the selected device in the
Web Brower.
Allows you to adjust some the Program’s settings
Sets the amount of time the program will wait for
Scan results. Increase this value if you find that not
every radio is being found.
Sets the amount of time the program will wait for
Detail results. Increase this value if you find that
Detail requests are timing out.
Victor uses the system browser by default. IF you
wish to use an alternative browser to access your
Tranzeo Radios, enter the full path to the alternative
browser here.
The TR-49 Series use the Legacy protocol.
Tranzeo’s WiMAX, EL, EN and many other series of
Radios use the newer TDP (Tranzeo Discovery
Protocol).
Enables the automatic Scan when the program is
started.
Help Menu
The About option displays the Version Number of the Program.
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Chapter 3: Configuration
Login into the Configuration Interface
After defining the network settings, follow these steps to login into the Tranzeo
Configuration Interface.
1.
Open your Internet browser (Internet Explorer, Netscape, or Firefox).
2.
In the address bar, type your IP address (default IP: http://192.168.1.100).
3.
In the login dialog, enter your Username and Password (if you’re a firsttime user, follow the instructions below).
4.
Click OK. You will then access the configuration interface.
If you’re a first-time user:
1.
Enter the default username admin and the default password default.
2.
In the Password Set/Reset window, change the Administration and
Recovery* passwords. They cannot be left as default and must be different
from each other. You can change the usernames too.
3.
Click Apply to save the changes.
4.
You will be prompted to enter your new username and password in the login
dialog. You will then access the configuration interface.
* The recovery username and password are used to access the Password Set/Reset
window if the administration password is lost.
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Chapter 3: Configuration
Information Page
This is the first window of the configuration interface. It shows the main menu and
information about the device settings, like wireless, network, and security settings.
The menu is divided in four sections:
•
Setup Menu
•
Security
•
Status
•
Network
Each section contains navigation links to the configuration windows, some of
which may be different for access points and CPEs.
Information Page - AP
Information Page - CPE
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Chapter 3: Configuration
Setup Menu
In this section you would be able to configure wireless and administrative settings
for the TR-49 Series radio.
Wireless Settings - Basic Tab, Access Point
This window displays the wireless configuration of the device. The contents are
slightly different for access point and CPE.
Wireless Mode:
SSID:
Visibility Status*:
Define if your device will operate as Infrastructure
Station (CPE) or Access Point.
The Service Set Identifier (SSID) is the name that
identifies a specific wireless LAN. Devices must have
the same SSID to communicate with each other.
You can set your access point to be Visible or
Invisible to clients.
Location:
You can set the location of the radio to be Outdoor or
Indoor.(1)
Channel*:
Select the channel that the access point and clients use.
Channel Width:
Select the channel width to use. This value must
match on both the AP and CPE.
Using TX Rate:
The transmission speed at which the radio and access
point communicate with each other.
Note: Setting this rate below the maximum possible
does not limit bandwidth and often has a negative
impact on the operation of your network.
* Feature available only in access point wireless mode.
In the FCC Domain this setting has no effect.
(1)
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Chapter 3: Configuration
Supported Tx Rates:
Select the rates at which you the radio will transmit.
*indicates basic rates. All Basic rates supported by the
AP must also be supported by the CPE or it will
prevent association.
Link Distance:
This is the distance between the CPE and access point.
This setting is necessary to define the correct ACK
timing. Setting this value too low or too high will
result in low throughput and high retries.
PxP Mode:
Follow the instructions in next page.
PxP Mac Address:
Follow the instructions in next page.
Block Inter-Client
Traffic*:
Power Cap:
Country:
Antenna Gain:
Check to block wireless communications between
clients on the access point.
It is the maximum output power of the radio.
Select the country where the device is located. Setting
an incorrect country may be considered a violation of
the applicable law, as rules differ in each country.
Select the gain of the antenna. This information must
be set by the installer at the time of installation.(1)
* Feature available only in access point wireless mode.
(1)
In the FCC Domain this setting has no effect.
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Chapter 3: Configuration
Wireless Settings - Basic Tab, Infrastructure Station
This window displays the wireless configuration of the device. The contents are
slightly different for access point and CPE.
Wireless Mode:
Define if your device will operate as Infrastructure
Station (CPE) or Access Point.
SSID:
The Service Set Identifier (SSID) is the name that
identifies a specific wireless LAN. Devices must have
the same SSID to communicate with each other. In
Infrastructure Station mode (CPE), you can enter
primary and secondary SSIDs when using two access
points in the network. Clients will connect to the
secondary access point when the primary is
unavailable or goes down.
Location:
You can set the location of the radio to be Outdoor or
Indoor.(1)
Channel Width:
Select the channel width to use. Must match on both
the AP and CPE.
Using TX Rate:
The transmission speed at which the radio and access
point communicate with each other.
Note: Setting this rate below the maximum possible
does not limit bandwidth and often has a negative
impact on the operation of your network.
* Feature available only in access point wireless mode.
(1)
In the FCC Domain this setting has no effect.
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Supported Tx Rates:
Select the rates at which you the radio will transmit.
*indicates basic rates. All Basic rates supported by the
AP must also be supported by the CPE or it will
prevent association.
Link Distance:
This is the distance between the CPE and access point.
This setting is necessary to define the correct ACK
timing. Setting this value too low or too high will
result in low throughput and high retries.
PxP Mode:
Follow the instructions in next page.
PxP Mac Address:
Follow the instructions in next page.
Power Cap:
Country:
Antenna Gain:
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It is the maximum output power of the radio.
Select the country where the device is located. Setting
an incorrect country may be considered a violation of
the applicable law, as rules differ in each country.
Select the gain of the antenna. This information must
be set by the installer at the time of installation.
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PxP Setup
Point to Point (PxP) mode is a Layer 2 transparent protocol optimized for
backhaul use. PxP mode is recommended whenever two network segments are to be bridged.
To operate the radio in PxP mode:
1. Set one radio to Access Point and the other to Infrastructure Station.
2.
Enter the same SSID on both radios.
3.
Set the Channel on the access point.
4.
On both radios, enter the Mac address of the opposite radio in the PxP Mac
Address field (no colons).
5.
Check off PxP Mode Enabled.
Note:
In PxP mode, the LEDs on the radios will operate the same as in Infrastructure
Station mode on both AP and CPE unit, with LEDs proportional to signal strength.
PxP Guidelines
There are a few guidelines you should follow when putting in a PxP link.
1.
2.
3.
4.
Determine the locations for each side of the link.
Determine the distance of the link and the heights of the installed equipment.
Using the details from step 2 check the Fresnel Zone and line of site.
Verify that the line of site is free of obstruction.
Fresnel zone
The cross section radius of the Fresnel zone is the highest in the center of the RF LoS
which can be calculated as:
r = 43.3 d /(4 f )
where r = radius in feet, d = distance in miles, and f = frequency in GHz.
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Wireless Settings - Advanced Tab, Access Point
This window displays the advanced wireless configuration of the device. The
contents are slightly different for access point and CPE.
RTS Threshold:
This is the maximum size for a packet to be sent
automatically. When it exceeds the RTS threshold, the
CPE sends first a ‘request to send’ (RTS) to the access
point before sending the packet.
Note: The more clients you have, the lower the value
should be set.
Fragmentation
Threshold:
This is the size at which packets are fragmented in
order to be transmitted. Setting this value too low
decreases the amount sent on each transmission. In
noisy areas, this can improve performance. However,
in quiet areas, this will decrease throughput.
ACK Timeout Tuning:
Beacon Interval:
DTIM Interval:
Burst Time:
802.11d Enabled:
Preamble:
(1)
The time that the radio waits for an acknowledgment
(ACK) from the access point accepting transmission
before re-attempting to send the data. This is an offset
from the ACK timing set by the link distance.
This is the rate at which the access point broadcasts its
beacons.
The DTIM interval (Delivery Traffic Indication
Message) helps to keep marginal clients connected by
sending wake up frames.
This allows to send data without stopping. Note that
other wireless devices in the network will not be able
to transmit data for this number of microseconds.
Check to operate in 802.11d mode.(1)
Select type: Long uses long preamble only, Auto
(recommended) tries short preamble first, then long.
In the FCC Domain this setting has no effect.
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Wireless Settings - Advanced Tab, Infrastructure (CPE)
This window displays the advanced wireless configuration of the device. The
contents are slightly different for access point and CPE.
RTS Threshold:
This is the maximum size for a packet to be sent
automatically. When it exceeds the RTS threshold, the
CPE sends first a ‘request to send’ (RTS) to the access
point before sending the packet.
Note: The more clients you have, the lower the value
should be set.
Fragmentation
Threshold:
This is the size at which packets are fragmented in
order to be transmitted. Setting this value too low
decreases the amount sent on each transmission. In
noisy areas, this can improve performance. However,
in quiet areas, this will decrease throughput.
ACK Timeout Tuning:
Preamble:
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The time that the radio waits for an acknowledgment
(ACK) from the access point accepting transmission
before re-attempting to send the data. This is an offset
from the ACK timing set by the link distance.
Select type: Long uses long preamble only, Auto
(recommended) tries short preamble first, then long.
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Chapter 3: Configuration
Administrative Settings - Firmware Tab
Use this window to upgrade the software, change your password, and define
SNMP parameters.
Upgrade Software:
Defaults:
Reboot:
Rollback:
Device Name:
User Name:
Password:
Enter the location of the software update file or
Browse to locate it in your computer. Click Upgrade
Software. If the radio does not refresh the Information
Page after 1 minute, press Refresh, Reload or F5.
Verify the new firmware is installed correctly.
Returns all settings to factory defaults, including
passwords.
Restarts the system without changing settings.
To undo the most recent change.
It is the network name of the device. This name
appears in the Locator and on the Tranzeo stations list.
This is the login username.
Enter a new password if you want to change it.
Confirm Password:
Re-type the new password.
Extended Wireless
Information:
Enables extended information (name and IP address),
which is only displayed with Tranzeo access points.
Signal/Status LEDs:
Un-check to turn off the LED panel indicators.
Block Locator Write
Access:
Blocks locator write access to the device.
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Administrative Settings - Import / Export
Use this window to import and export settings.
Configuration File
Name:
Enable TFTP
Auto-Config:
IP Address:
Timeout:
Filename:
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Enter the location of the configuration file or Browse
to locate it in your computer. Click Import
Configuration to import setting or Click Export
Configuration to export the settings. See Appendix J
for more information on this feature,
Enables the radio to pull its configuration directly
from a TFPT server at Boot up. See Appendix J for
more information on this feature,
Address of the TFTP server.
Timeout if file not available. (5-255 Seconds)
Filename of the configuration file on the TFTP Server
for auto-config. Leave the file name blank if using
MAC address (eg. 0060B30BA333.cfg).
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Administrative Settings - SNMP Tab
Use this window to define SNMP parameters.
Read Community:
This is the read community string.
IT IS HIGHLY RECOMMENDED THAT YOU
CHANGE THIS VALUE FROM THE
DEFAULTS.
System Contact:
Enter the name of the system contact to be reported by
SNMP.
Device Location:
Enter the location of the device to be reported by
SNMP.
Counter Format:
Select the counter format that you that would like to
use. Some SNMP programs can not address a 64 bit
number in the Traffic counter. If your SNMP can
address a 64 bit number, we highly suggest using a 64
bit number due to the high number of bits a radio can
transfer.
Device Name:
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It is the network name of the device. This name
appears in the Victor Program and on the Tranzeo
stations list.
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Chapter 3: Configuration
WDS (AP only)
The Wireless Distribution System (WDS) is a modification to the 802.11 standards that allows access points to communicate directly with each other. WDS
allows users to spread out coverage to a larger area without the need for a
backhaul link. The tradeoff is that overall throughput is greatly affected for all
users of the access points linked.
NOTE: WDS is not recommended for use with large numbers of clients or when
throughput needs to be maximized. In both cases, a dedicated PxP link should be
used. However, in areas of low density, WDS can allow an ISP to extend coverage
into an area at very low cost.
To set up WDS:
1.
Select Enabled to activate WDS and click Apply.
2.
Go to the Administrative Settings window and change the settings to
Defaults.
3.
Go to the Wireless Settings window and set the same Channels for both
access points.
4.
In the WDS settings window, enter the Mac address of the peer. Do not
insert colons or commas.
5.
Click Apply.
Note:
♦
♦
♦
WDS links don’t appear in the Station List or Performance windows. To
monitor the link’s strength and performance, use PxP mode.
Throughput is cut by 50% per link. 2 Radio in WDS mode will have 50% of
the normal bandwidth, 3 will have 25%, and so on.
WDS does not support WPA encryption.
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Encryption
In this section you can configure both basic and advanced security settings for
your device.
WEP Settings
In this window you can define WEP parameters. WEP provides security by
encrypting data so that it’s protected when transmitted from one point to another.
Enabled:
Check to turn on WEP security protocol.
Authentication:
Select your system to be open or shared. Open is
always recommended.
Key Length:
This is the level of encryption. Note that 64 bit is
referred to as 40 bit on some systems.
WEP 64 requires 10 Hex characters.
WEP 128 requires 26 Hex characters.
Default Key:
Select the default WEP key from the list.
Activate Keys:
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Enter the four WEP keys you want to activate. Keys
must be entered in HEX only.
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WPA Settings
In this window you can enter WPA parameters. WPA provides a higher level of
security, enhancing the security features of WEP.
WPA Mode:
Select the WPA mode.
NOTE: Due to the way TKIP stores information, it
greatly reduces the number of client an AP can
address. With TKIP turned, an AP can only address
31 clients. AES is highly recommended as it does not
affect the number of clients, and is much more secure
than TKIP.
Backward Compatible:
Select TKIP or AES backwards compatibility if
required. These options should only be selected if you
have Tranzeo units in your network that are not
running 3.x or higher firmware.
Cipher Type:
PSK:
Select the level of encryption.
Enter your PSK password. Minimum 8 characters
Update Interval:
This is the interval at which the PSK password will be
updated. The higher the number, the more often the
key will be updated, which increases security but can
reduce throughput.
WPA Enterprise*:
Ensures that only authorized network users can access
the network. Enter the information about the RADIUS
server from your Internet Service Provider.
* Feature available only in access point wireless mode.
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Chapter 3: Configuration
Access Control (AP only)
This feature allows you to control the what devices are allowed to associate to
your access point, in other words, to allow or deny access from other radios.
MAC access control offers a light weight method of controlling access to your
network.
Enable Access
Control:
Select to enable MAC Access Control.
Edit Mode:
Check to make changes to access control settings such
adding or removing a MAC Address.
Authorized Station
Devices:
This is the list of the authorized devices. To change
current settings, check the devices and click Copy All
or Copy Selected. The devices will appear in the Mac
Address box on the right.
Note: If you are working via a radio link, add first the
MAC address of the station you are connecting from.
Otherwise, you will be locked out of the radio.
Available Station
Devices:
This list contains the devices available but not
authorized. To authorize them, check the devices and
click Copy All or Copy Selected. The devices will
appear in the Mac Address box on the right.
Manually Authorize
Stations:
In this box you can perform different actions like
authorize, deauthorize and delete devices listed here.
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Chapter 3: Configuration
DFS / TPC
This section displays information about the Dynamic Frequency Selection (DFS)
and Transmit Power Control (TPC) Status information and configuration.
DFS/TPC is required for operation in certain frequency ranges as mandated by
local regulation. If the device detects radar on a give channel it must stop
transmitting and flag the channel as unusable for 30 minutes. The radio then
selects a new channel from the available channel list. The radio must scan this
channel for 60 seconds before starting to transmit. If radar is detected on the new
channel it must repeat the previous steps until it finds a free channel. If all the
channels show radar events the radio will have to wait for the 30 minute timeout to
try the channels again. As such, if you are in an area with radar events channels
requiring DFS/TPC are not recommended for backhaul use.
DFS Status:
Displays operational status.
Available Channels:
Displays the number of channels available for the
radio to select from.
Disabled Channels:
Displays the number of channels disabled by radar
events.
Channel List:
Manual:
Automatic:
Do not jump outside of
current band:
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Shows the channels that have seen radar events, the
number of radar events, the time since the last event,
and the current status of the channel.
Enables manual power control if allowed by local
regulations.
Allows the radio to automatically select the best
transmit power.
Restricts the radio to stay within channels in the
current band when scanning for available channels.
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Status
This section displays information about the status and performance of your radio.
Most options and information cannot be modified in this section.
Stations List (AP only)
This window displays a list of the stations associated with the access point and
their connection statistics. The refresh rate option will reload the page after that
many seconds. When the page is collecting data, a Green bar will appear behind
the word Status. Clicking onto a client will display additional info at the bottom
of the page.
Name:
Mac Address:
This information appears here when the device is a
Tranzeo CPE with the Extended Wireless
Information option turned on. Otherwise, the field
will be blank. You can manually enter a name by left
clicking on the field and typing in. However, if the
Extended Wireless Information option is turned on
at the client, the name you entered will be overwritten
with the name on the client.
The Mac addresses of the associated stations.
IP Address:
This data also appears when the Extended Wireless
Information checked. Click > to open a new browser
window to that client.
DL/UL Rate:
Indicates the Downlink and Uplink rates in Mbps.
DL/UL RSSI:
Indicates the Downlink and Uplink RSSI in dBm.
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Noise:
TX Pkts Failed:
TX Pkts Retrans:
RX Pkts Failed:
Stats Age:
The Noise level at the client. The Noise Floor number
is the noise at the AP.
The number of failed Tx packets.
The number of Tx packets that needed to be
retransmitted.
The number of failed Rx packets.
The age of the last statistics update in milliseconds.
AP List (CPE only)
This window displays information about the access points associated with the CPE
and the connection statistics.
You can set an access point’s SSID as your primary SSID by clicking on the MAC
address when it’s displayed as a link. This will automatically reboot the radio.
ARP Table
This table lists the devices that have attempted communication with your device
via TCP. There should be a limited number of entries in this table, especially if the
interstation blocking is turned on at the access point.
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Statistics
This section is divided in 3 windows: LMAC (Lower Mac), UMAC (Upper Mac),
and Ethernet, which can be accessed from the Statistic Summary Page.
LMAC vs UMAC Statistics
The LMAC functions occur in the radio chipset. While the UMAC divides the
statistics into clean and failed packets, LMAC defines why packets failed.
You can click onto each speed level and see how the traffic breaks down. In the
TX statistics, there should little to no Tries at Series 2, 3 or 4. The radio will try to
send a packet 4 times at Series 1 and then will try the next series 4 times. In the
RX statistics, you should look for bad CRCs and bad decrypts for signs of RF
interference or Fresnel interference links. Bad PHYs generally are caused when
the radio is unable to decode the packets due to noise.
Note:
Communication between Access Points and CPEs always occurs at the lowest
rate. In a normal link, you should see a fair number of transactions at the lowest
rate.
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UMAC Statistics
The UMAC functions occur in the unit’s processor. The UMAC statistics are
likely the most useful for radio troubleshooting. This window breaks down the
statistics into clean and failed packets.
The failed packets should be less than 10% in a normal operating environment. In
the TX statistics, there should be little to no Retransmits at Series 2, 3 or 4. Life
Statistics are reset on each reboot.
Ethernet Statistics
In this window, excessive collisions are usually a sign that the radio and the device
it is linked to are not on the same duplex settings. One is at full while the other is
at half. Try locking both to the same values.
Collisions do normally occur on an Ethernet network and are generally handled by
the Carrier Sense Multiple Access with Collision Detect (CSMA/CD) mechanism.
Alignment, length and excessive FCS errors could the result of a bad radio link, or
a bad Ethernet cable.
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Wireless Performance (CPE only)
This window shows information about the Wireless Performance of the radio.
This window is only available in Infrastructure (CPE) Mode. Many browsers do
not allow infinite refreshes of a page through scripts, so this window may stop
updating. If it does, simply change the refresh rate to another value to restart the
process.
Associated Access
Point:
Select Refresh Rate:
Master / Slave:
Receiving:
Transmission:
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Shows the details of the Access Point the device is
connected to.
Set the time for automatic refreshes.
Shows the peer radio details including IP, MACs,
SSIDs, Channels. Click the IP address to bring up the
peer radio in a new browser tab.
Shows the lowest, average and the highest signal and
noise levels in dBm.
Shows the packet statics at each of the data rates the
radios are transmitting.
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System Performance
This window shows information about the memory usage and the CPU. Many
browsers do not allow infinite refreshes of a page through scripts, so this window
may stop updating. If it does, simply change the refresh rate to another value to
restart the process.
Select Refresh Rate:
Net Pages:
Memory:
Stack:
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Set the time for automatic refreshes.
This is the memory used for data transmission
This is the total memory of the system.
This section displays the memory used and available
for each stack: App. (applications), DSR, and PCI.
This information is relevant for programmers.
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Network Configuration
In this window you can control the network configuration of the device. First, you
must define if your radio will operate as a bridge or router. The content of the
window varies depending on your selection.
When changing modes, the radio may need to reboot before certain features
become available.
Bridge Mode - Static
IP Mode:
IP Address:
You can select to use Static IP or DHCP Client
(dynamic). Note: If a DHCP server is not available, the
device will try to get an IP for 30 seconds after which
it will use the fallback IP address. The fallback IP is
the address that is set in the static address fields.
Enter the IP address of the device.
Subnet Mask:
Enter the subnet mask that will be used.
Gateway:
Enter the gateway for this device to use.
DNS:
Domain Name:
Block Reverse DHCP:
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Enter the DNS servers for this device to use.
Enter the Domain Name if required.
Stops the device from passing DHCP offers upstream.
When enabled, if a unit is accidently plugged into the
LAN port of home router or gateway, that device’s
DHCP offers will not be transmitted into the network.
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Bridge Mode - DHCP Client
IP Mode:
Re-associate
on new IP:
Block Reverse DHCP:
IP Address:
You can select to use Static IP or DHCP Client
(dynamic). Note: If a DHCP server is not available, the
device will try to get an IP for 30 seconds after which
it will use the fallback IP address. The fallback IP is
the address that is set in the static address fields.
Radio will re-associate when it gets a new IP address.
Unless advised otherwise by Tranzeo Support staff,
this option is best left off.
Stops the device from passing DHCP offers upstream.
When enabled, if a unit is accidently plugged into the
LAN port of home router or gateway, that device’s
DHCP offers will not be transmitted into the network.
Enter the IP address of the device.
Subnet Mask:
Enter the subnet mask that will be used.
Gateway:
Enter the gateway for this device to use.
DNS:
Enter the DNS servers for this device to use.
Fallback parameters are the parameters that the radio will use if it doesn’t receive
a response to its DHCP request.
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Router Mode
From this window you can access specific windows to configure the DHCP
Server, QoS, Static Routes, Port Filtering, and Port Forwarding. If the feature is
available, it will appear as a tab. These features are described in the next pages.
IP Mode:
You can select to use Static IP, DHCP Client
(dynamic), or PPPoE. Note: If a DHCP server is not
available, the device will try to get an IP for 30
seconds after which it will use the fallback IP address.
The fallback IP is the address that is set in the static
address fields.
WAN:
Enter the information related to the WAN interface: IP
Address, Subnet Mask, Gateway, DNS1, DNS2, and
Domain Name.
NOTE: If you do not set at least one DNS server, the
CPE’s DHCP clients will not
LAN:
Enter the information related to the LAN interface: IP
address and subnet mask.
DHCP Server:
Check the box and click Apply to enable this feature.
Click on the item (which now appears as a link) to
open the DHCP Server configuration window.
Enable NAT:
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Enables NAT. NAT should always be enabled when
using private addressing.
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Router Mode - PPPoE
From this window you can configure your PPPoE settings.
IP Mode:
You can select to use Static IP, DHCP Client
(dynamic), or PPPoE. Note: If a PPPoE server is not
available, the device will try to get an IP for 30
seconds after which it will use the fallback IP address.
The fallback IP is the address that is set in the static
address fields.
WAN:
Enter the information related to the WAN interface: IP
Address, Subnet Mask, Gateway, DNS1, DNS2, and
Domain Name.
Connect Mode:
Select the connect mode your PPPoE setup requires.
Keep-alive Timeout:
Timeout on the PPPoE connection in seconds. (0-600)
LAN:
Enter the information related to the LAN interface: IP
address and subnet mask.
DHCP Server:
Check the box and click Apply to enable this feature.
Click on the item (which now appears as a link) to
open the DHCP Server configuration window.
Enable NAT:
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Enables NAT. NAT should always be enabled when
using private addressing.
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Networking Advanced
In this tab you can configure the advanced networking settings. There are
different options if you are in Bridge or Router mode.
Bridge Mode
Cloning MAC Address:
This feature allows the radio to copy the MAC address
of the device you have connected to the network. This
is useful when you change your device and don’t want
to register a new MAC address, or when dealing with
some PPPoE and Radius implementations. To clone a
MAC address, check the MAC Address box and enter
the MAC address in the field Cloning into. Uncheck
to restore the original MAC address.
NOTE: When the device is cloning a MAC address, it
can only be managed from the LAN side.
Enable VLAN:
Enables and sets the management VLAN on the radio.
Ethernet Port Speed:
Set as Auto by default.**
* Enabling VLAN will make the radio only accessible on the defined VLAN.
**Note:
Many Ethernet devices do not auto-negotiate properly. If you see large numbers of
dropped pings, you may have collisions. Try locking the device at 10/half as a
troubleshooting step. If the packet losses stop, step up to 100/full. If the device the
radio is connecting to cannot support 100/full, you should replace the device or
place a switch in line.
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Chapter 3: Configuration
Advanced Router Mode
MTU:
Allow Pinging:
The Maximum Transmission Unit (MTU) refers to the
size of the largest packet that the router can pass. The
default value is 1500 bytes. If PPPoE is used, you
should change the MTU to match the PPPoE server,
typically 1492 bytes.
HINT: For maximum throughput, try setting the
MTU to 1460. This matches the payload size of an
802.11 RF packet and can have a large impact on
overall throughput.
Enables ping responses on WAN interface.
Allow Access to Web
Server:
Allows access from WAN interface or change the port
the WAN server responds to web server requests.
NOTE:: Access to web server from LAN interface is
always enabled and set at port 80.
Cloning MAC Address:
This feature allows the radio to copy the MAC address
of the device you have connected to the network. This
is useful when you change your device and don’t want
to register a new MAC address, or when dealing with
some PPPoE and Radius implementations. To clone a
MAC address, check the MAC Address box and enter
the MAC address in the field Cloning into. Uncheck
to restore the original MAC address.
NOTE: When the device is cloning a MAC address, it
can only be managed from the LAN side.
Enable VLAN*:
Enables and sets the management VLAN on the radio.
Ethernet Port Speed**:
Set as Auto by default.**
* Enabling VLAN will make the radio only accessible on the defined VLAN.
**Note:
Many Ethernet devices do not auto-negotiate properly. If you see large numbers of
dropped pings, you may have collisions. Try locking the device at 10/half as a
troubleshooting step. If the packet losses stop, step up to 100/full. If the device the
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Chapter 3: Configuration
DHCP Configuration
This window shows the configuration of the DHCP server.
IP Parameters
Subnet Mask:
Enter your subnet mask in this field.
Address Starting from:
Indicates the first address in the DHCP pool.
Number of Addresses:
Indicates the number of addresses in the DHCP pool.
Gateway:
Select This Unit to use the gateway set on the WAN
interface. Select Other to use a different gateway.
Lease Time:
Indicates the expiration time for the IP address
assigned by the DHCP server.
DNS
Server IP Address:
Domain Name:
WINS:
TR-49 Series
Pitt Meadows, B.C. Canada V3Y 2V4
Select WAN Assigned to use the DNS server IP
addresses assigned on the Mode tab under WAN. To
use different DNS servers, select Static, in which case
you must enter the Primary and Secondary IP
addresses.
NOTE: If you select WAN-Assigned, you must have
at least one DNS server entered in the MODE tab.
Select WAN Assigned to use the Domain name
assigned on the Mode tab under WAN. To use a
different domain name select Static, and enter the
domain name.
Select WAN Assigned to use the WINS Address
assigned on the Mode tab under WAN. To use a
different WINS Server select Static, and enter the IP
address of the WINS Server.
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Chapter 3: Configuration
IP Routing
This window is intended for those users who have a strong understanding of IP
routing. Here you can see the System Routes, create your User Routes, and set the
Default Route.
IMPORTANT! Be careful when making changes since misconfiguration could
result in serious network problems and even the loss of functionality.
Interface:
Specify if the interface is WAN or LAN. Select Off to
disable the route.
IP Address:
This is the IP address or network that the packets will
be attempting to access.
Subnet Mask:
Specifies the part of the destination IP that represents
the network address and the part that represents the
host address. Note: 255.255.255.255 represents only
the host entered in the Destination IP field.
Gateway:
Indicates the next hop if this route is used. A gateway
of 0.0.0.0 means there is no next hop and the IP
address matched is directly connected to the router on
the interface specified.
Metric:
This is the number of hops it will take to reach the
destination. A hop occurs each time data passes
through a router from one network to another. If there
is only one router between your network and the
destination network, then the metric value would be 1.
Default Route:
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This option allows you to change the default route of
the radio. Make changes with extreme caution.
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Chapter 3: Configuration
Shaping and Quality of Service Configuration (QoS)
In this window you can use the shaping and QoS features and set rules to
prioritize the traffic.
Enable Traffic
Shaping:
Enables traffic shaping. Traffic shaping the amount of
data the Radio will send. It does affect the amount of
data the radio can receive. Receive should be
controlled at the head end of the network.
Max Transmit Rate:
Sets the maximum rate the radio will transmit in Kbps.
Set to 0 for unlimited. In AP mode it is the aggregate
total not the per client limit.
Exempt Management
Traffic:
Exempts management traffic from being limited.
Exempt ICMP/Ping
Traffic:
Exempts ICMP and Ping traffic from being limited.
Exempt Multicast/
Broadcast Traffic:
Exempts Multicast and Broadcast traffic from being
limited.
Enable Quality of
Service:
Automatic
Classification:
Enabled:
Priority:
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Enables Quality of Service (QOS). *Only available in
Router Mode
This feature automatically classifies traffic and gives
priority to certain applications. Applications such as
VOIP and gaming are automatically given priority.
Check to activate a rule. Most users are recommended
to use the default StreamEngine settings.
Enter the priority of the rule between 0 and 255.
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Chapter 3: Configuration
Name:
Protocol:
Source IP Range:
Source Port Range:
Destination IP Range:
Destination Port
Range:
Enter the name of the rule here.
Enter the protocol number here. Common options are:
0 for ANY, 1 for ICMP, 6 for TCP, and 17 for UDP.
See Appendix C for Protocol List.
Enter the range of IP addresses on the LAN side where
the rule would apply. To cover all LAN IPs, enter
0.0.0.0. For a single IP, enter the IP in both boxes.
Enter the range of ports on the LAN side where the
rule would apply. To cover all ports, enter 0. For a
single port, enter this port in both boxes.
Enter the range of IP addresses on the WAN side
where the rule would apply.
Enter the range of ports on the WAN side where the
rule would apply.
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Chapter 3: Configuration
Port Forwarding
This feature allows the radio to forward requests for certain ports to devices
behind a router. For example, you have a web server on a private IP of
192.168.1.2 that you want to be accessible to the world. You can forward all
requests on port 80 to 192.168.1.2. NOTE: For this example to work, you have to
change the management port of the radio from port 80 on the Network
Configuration window.
In this window, you can create, edit, delete, and manage rules for port forwarding.
Enable Port
Forwarding:
Forward Rule ID:
Edit / Delete:
Enabled / Disabled:
External Port:
Internal Port:
Internal Address:
Protocol:
Click to apply rules from the Rules list.
Enter the rule ID here to retrieve its information.
Click to modify or remove the selected rule.
Activate or deactivate the selected rule.
Enter the port to which requests will be forwarded.
Enter your port here.
Enter your IP address.
Select the protocol used for this rule.
New:
Click to create a new rule. Fields will be cleared.
Add:
After creating a rule, click this button to include the
new rule in the Port Forwarding Rules list.
Update:
Click to apply changes after editing or deleting a rule.
A list of current port forwarding rules appears at the bottom of the page.
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Chapter 3: Configuration
IP Filtering
This feature allows the radio to block requests to and from devices behind the
router. A list of the devices filtered appears at the bottom of the window.
Enable IP Filter:
WAN / LAN:
Filter Rule ID:
Click to apply the rules enabled from the Filter list.
Select the network.
Enter the filter rule ID here to retrieve its information.
Edit / Delete:
Click to modify or eliminate the selected filter.
Allow / Deny:
The rule can either allow or deny ports.
New:
Click to create a new filter. Fields will be cleared and
you may enter the information for the new filter.
Add:
After creating a filter, click this button to include the
new filter in the Filter list.
Source IP Range:
Destination IP Range:
Source Port Range:
Enter the range of IP addresses on the LAN side where
the rule would apply.
Enter the range of IP addresses on the WAN side
where the rule would apply.
Enter the range of ports on the LAN side where the
rule would apply.
Destination Port
Range:
Enter the range of ports on the WAN side where the
rule would apply.
ICMP Type:
This allows you to block certain types of ICMP as a
prevention against port scanning and some viruses.
Protocol:
Update:
TR-49 Series
Pitt Meadows, B.C. Canada V3Y 2V4
Select the protocol used for this rule.
Click to apply changes after editing or deleting a filter.
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Appendix A
Appendix A: Grounding and Lightning
Protection Information
What is a proper ground?
This antenna must be grounded to a proper earth ground. According to the
National Electrical Code Sections 810-15s and 810-21, the grounding conductor
shall be connected to the nearest accessible locations of the following:
•
•
•
•
•
•
The building or structure grounding electrode
The grounded interior metal water piping system
The power service accessible means external to enclosure
The metallic power service raceway
The service equipment enclosure
The grounding electrode conductor
Why is coiling the LMR or Cat 5 bad?
The myth is that lighting follows the path of least resistance. It actually follows the
path of least impedance. Coiling cables creates an air-wound transformer, which
lowers the impedance. This means you are in fact making your radios a more
appealing target for surges.
What standard does Tranzeo Wireless equipment meet?
This radio exceeds International Standard IEC 61000-4-5 when properly
grounded. For a copy of the full testing report, see Report Number TRL090904 Tranzeo Surge Protection board located on the Tranzeo website
(www.tranzeo.com).
Is lightning damage covered by the warranty?
No. Lightning is not covered by the warranty. If you follow the instructions, your
chances of lightning damage are greatly reduced, but nothing can protect a radio
from a direct lightning strike.
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Appendix A
Where to ground the device?
This radio must be grounded at the pole and at the POE. This is because the radio
is between the exterior antenna and the POE ground. See the examples below.
Grounded Radio
A grounded radio causes the surge to pass directly to ground, bypassing the radio.
Ungrounded Radio
An ungrounded radio causes the surge to pass through the radio. In this case, the
radio most likely will be damaged.
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Appendix A
Grounded POE
In this case, the surge will be picked up by the Cat 5 cable and since the POE is
grounded, the route for the surge is through the POE to ground.
Ungrounded POE
In this case, the surge will be picked up by the Cat 5 cable and since the POE is
not grounded, the route for the surge is through the radio to the antenna, and out
through the building.
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Appendix B
Appendix B: Quality of Service
Configuration (QoS)
Tranzeo Wireless Technologies’ software ensures a consistently high quality
online experience through the use of powerful Quality of Service (QoS)
mechanisms. The key to making this applicable in a WISP environment is the
Intelligent Stream Handling, a patent-pending algorithm that autonomously
manages the flow of traffic going to the Internet without the need for user
configuration. As a result, real-time, interactive traffic—such as gaming, VoIP,
and video teleconferencing—is automatically given the appropriate priority when
other users and applications use the connection. In addition, Intelligent Stream
Handling minimizes the impact of large packet, lower priority traffic on latencysensitive traffic and eliminates delays. Tranzeo software effectively eliminates the
lag and breakup problem in online gaming and other voice and video applications.
In today's broadband environment, the impact of just one data stream running in
parallel with a real-time application can be quite dramatic. Using NetIQ's Chariot
VoIP test measurement over a connection, it can be demonstrated that introducing
a single FTP transfer in the upstream direction will reduce the Mean Opinion
Score (MOS) for a G.729 VoIP codec from a very good 4.4 to a completely
unacceptable level of 1 immediately. Using the same scenario with Tranzeo’s QoS
enabled, the voice quality remains consistently high with an MOS of 4.4, and
maintains that level even with multiple FTP streams.
Automatic Traffic Classification
Tranzeo software has the capability of continually monitoring and classifying
traffic on the Internet connection, and dynamically adjusting the way individual
streams are handled at any point in time. This enables latency-sensitive traffic—
such as voice, games, or even web page requests— to be given a relatively high
priority. As a result, these packets are sent to their destination first, reducing delay
and jitter. Less time-sensitive traffic—such as email or file transfers—are sent at
lower priority. Since Intelligent Stream Handling operates automatically without
the need for user configuration, it is able to effectively use 255 priority levels for
fine-grained control of the packet streams.
Rate Matching
A process called "rate matching" determines the bandwidth of the broadband
uplink automatically so that it can shape the traffic to smooth the flow between the
router and the Internet. This eliminates the potential bottlenecks and delays that
can be caused by "bursty" data traffic.
Dynamic and Adaptive Link Fragmentation
Low priority traffic is also fragmented to reduce the latency and jitter that can be
introduced by long packets. Intelligent Stream Handling adjusts the fragment size
based on the uplink speed and also stops fragmenting long packets when no
latency-sensitive traffic is waiting to be sent, to improve the overall efficiency of
the broadband link and ensure voice can sustain a high MOS rating.
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Appendix B
QoS Block Diagram
Tranzeo software has the capability of
continually monitoring and classifying
traffic on the Internet connection, and
dynamically adjusting the way
individual streams are handled at any
point in time. This enables latencysensitive traffic, such as voice, games
or even web page requests, to be given
a relatively high priority. As a result,
they are sent to their destination first,
reducing delay and jitter. Less timesensitive traffic such as email or file
transfers are de-prioritized.
High Priority
Queue
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Dynamic
Fragmentation
High Priority
A process called "rate matching"
determines the bandwidth of the
broadband uplink automatically so
that it can shape the traffic to
smooth the flow between the router
and the Internet. This eliminates
the potential bottlenecks and delays
that can be caused by "bursty" data
traffic.
Rate
Matching
High Priority
Internet
Low-priority or
excess traffic
Automatic
Classification
Non-latencysensitive traffic
High Priority
Intelligent Stream Handling
adjusts the fragment size based
on the uplink speed and also
stops fragmenting long packets
when no latency-sensitive traffic
is waiting to be sent, to improve
the overall efficiency of the
broadband link and ensure voice
can sustain a high MOS (Mean
Opinion Score) rating.
Queue
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Appendix B
Network QoS Example
Internet
Bandwidth
Shaper
In this case, no user is ever
able to draw more than their
fair share of the available up
stream bandwidth, even if the
communication is between
two stations on the same
access points.
30 MB
5A PxP
5A PxP
In this case, the head end
shaper is limiting the
incoming demand based on
the end user to ensure no
user is taking the entire
downstream.
VOIP
QoS
Shaped to 1 MB
6000 CPE
6000 AP
Sh
ap
ed
to
2M
QoS
6000 CPE
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Appendix C
Appendix C: Protocol List
Dec
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
Keyword
HOPOPT
ICMP
IGMP
GGP
IP
ST
TCP
CBT
EGP
IGP
BRM
NVP-II
PUP
ARGUS
EMCON
XNET
CHAOS
UDP
MUX
DCN-MEAS
HMP
PRM
XNS-IDP
TRUNK-1
TRUNK-2
LEAF-1
LEAF-2
RDP
IRTP
ISO-TP4
NETBLT
MFE-NSP
MERIT-INP
SEP
3PC
IDPR
XTP
DDP
IDPR-CMTP
TP++
IL
IPv6
SDRP
IPv6-Route
IPv6-Frag
IDRP
RSVP
GRE
MHRP
BNA
ESP
Protocol
IPv6 Hop-by-Hop Option
Internet Control Message
Internet Group Management
Gateway-to-Gateway
IP in IP (encapsulation)
Stream
Transmission Control
CBT
Exterior Gateway Protocol
private interior gateway
BBN RCC Monitoring
Network Voice Protocol
PUP
ARGUS
EMCON
Cross Net Debugger
Chaos
User Datagram
Multiplexing
DCN Measurement
Host Monitoring
Packet Radio Measurement
XEROX NS IDP
Trunk-1
Trunk-2
Leaf-1
Leaf-2
Reliable Data Protocol
Internet Reliable Transaction
ISO Transport Class 4
Bulk Data Transfer
MFE Network Services
MERIT Internodal Protocol
Sequential Exchange
Third Party Connect
Inter-Domain Policy Routing Protocol
XTP
Datagram Delivery
IDPR Control Message Transport Proto
TP++ Transport Protocol
IL Transport Protocol
Ipv6
Source Demand Routing
Routing Header for IPv6
Fragment Header for IPv6
Inter-Domain Routing
Reservation Protocol
General Routing Encapsulation
Mobile Host Routing Protocol
BNA
Encap Security Payload for IPv6
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51
52
53
54
55
56
Keyword
AH
I-NLSP
SWIPE
NARP
MOBILE
TLSP
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
SKIP
IPv6-ICMP
IPv6-NoNxt
IPv6-Opts
CFTP
SAT-EXPAK
KRYPTOLAN
RVD
IPPC
SAT-MON
VISA
IPCV
CPNX
CPHB
WSN
PVP
BR-SAT-MON
SUN-ND
WB-MON
WB-EXPAK
ISO-IP
VMTP
SECURE-VMTP
VINES
TTP
NSFNET-IGP
DGP
TCF
EIGRP
OSPFIGP
Sprite-RPC
LARP
MTP
AX.25
IPIP
MICP
SCC-SP
ETHERIP
ENCAP
GMTP
Protocol
Authentication Header for IPv6
Integrated Net Layer Security
IP with Encryption
NBMA Address Resolution
IP Mobility
Transport Layer Security using
Kryptonet key management
SKIP
ICMP for IPv6
No Next Header for IPv6
Destination Options for IPv6
any host internal protocol
CFTP
any local network
SATNET and Backroom EXPAK
Kryptolan
MIT Remote Virtual Disk
Internet Pluribus Packet Core
any distributed file system
SATNET Monitoring
VISA Protocol
Internet Packet Core Utility
Computer Protocol Network Executive
Computer Protocol Heart Beat
Wang Span Network
Packet Video Protocol
Backroom SATNET Monitoring
SUN ND PROTOCOL-Temporary
WIDEBAND Monitoring
WIDEBAND EXPAK
ISO Internet Protocol
VMTP
SECURE-VMTP
VINES
TTPord Protocol
NSFNET-IGP
Dissimilar Gateway Protocol
TCF
EIGRP
OSPFIGP
Sprite RPC Protocol
Locus Address Resolution
Multicast Transport Protocol
AX.25 Frames
P-within-IP Encapsulation
Mobile Internetworking Control
Semaphore Communications Sec.
Ethernet-within-IP Encapsulation
Encapsulation Header
any private encryption scheme
GMTP
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Appendix C
Dec
Keyword
Protocol
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
IFMP
PNNI
PIM
ARIS
SCPS
QNX
A/N
IPComp
SNP
Compaq-Peer
IPX-in-IP
VRRP
PGM
Ipsilon Flow Management
PNNI over IP
Protocol Independent Multicast
ARIS
SCPS
QNX
Active Networks
IP Payload Compression
Sitara Networks Protocol
Compaq Peer Protocol
IPX in IP
Virtual Router Redundancy
PGM Reliable Transport
any 0-hop protocol
Layer Two Tunneling Protocol
D-II Data Exchange (DDX)
Interactive Agent Transfer
Schedule Transfer Protocol
SpectraLink Radio Protocol
UTI
L2TP
DDX
IATP
STP
SRP
UTI
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122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138-252
253
254
255
Keyword
Protocol
SMP
Simple Message Protocol
SM
SM
PTP
Performance Transparency
ISSIS
ISIS over IPv4
FIRE
CRTP
Combat Radio Transport
CRUDP
Combat Radio User Datagram
SSCOPMCE
IPLT
SPS
Secure Packet Shield
PIPE
Private IP Encapsulation within IP
SCTP
Stream Control Transmission
FC
Fibre Channel
RSVP-E2E-IGNORE
Mobility header
UDPLite
MPLS-in-IP
Unassigned
Use for experimentation and testing
Use for experimentation and testing
Reserved
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Appendix D
Appendix D: Common TCP Ports
Visit http://www.iana.org/assignments/port-numbers for a full list of well known
port numbers.
Keyword
ECHO
SYSTAT
QOTD
MSP
FTP-DATA
FTP
TELNET
SMTP
NAME
BOOTPS
BOOTPC
TFTP
WWW
KERBEROS
POP3
NNTP
NFS
SIP
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Port
11
17
18
20
21
23
25
42
67
68
69
80
88
110
119
2049
5060, 5061
Description
Echo
Active Users
Quote of the day
Message Send Protocol
File Transfer (Data Channel)
File Transfer (Control)
Telnet
Simple Mail Transfer
TCP Nameserver
Bootstrap Protocol Server
Bootstrap Protocol Client
Trivial File Transfer
World Wide Web
Kerberos
TCP post office
USENET
Network File System
SIP
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Appendix E
Appendix E: Channel Allocations
The TR-49 Series operates between 4940MHz and 4990MHz. It can operate on 5,
10, or 20MHz channels. Your channel use will be governed by your local
co-ordination committee.
20MHz Channels
Channel Center Frequency Channel Center Frequency
(GHz)
(GHz)
190
4.950
194
4.970
191
4.955
195
4.975
192
4.960
196
4.980
193
4.965
5MHz and 10MHz Channels
Channel Center Frequency Channel Center Frequency
(GHz)
(GHz)
189
4.945
194
4.970
190
4.950
195
4.975
191
4.955
196
4.980
192
4.960
197
4.985
193
4.965
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Appendix F
Appendix F: Wiring Standard
TIA/EIA-568-B is a set of standards for cabling telecommunications products and
services. Follow these standards, as described in the diagram below, to wire the
Cat 5 cable during installation of the Tranzeo radio (see Step 3 in Chapter 2:
Hardware Installation - Installing the Ethernet Cable).
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Appendix G
Appendix G: Routing Quick Start Guide
What do you mean by a routable subnet?
To many people, routing can be a black art. So many explanations of routing explain the binary logic
behind it, but not how to actually use it. This document is designed to offer some practical advise on routing
based on some of the common questions our customers ask us. It is not intended to be the definitive source
of all routing info. For a detailed description, just do an Internet search for routing.
So how does this IP thing work?
Many customers are familiar with a peer-to-peer network, and have never had to deal with connecting two
networks together. In a simple Peer-to-Peer network, every machine talks to every other machine. This
works well when there are 10 machines on the network, but just imagine if there were one million machines
on the network. The answer is to split the millions of units into manageable pieces, or subnets.
Whenever you set up a new machine on an IP network, the minimum IP requirements contain three things,
the address of the machine, the subnet mask for the machine, and the default gateway. Let’s imagine that
you just moved to a new neighborhood. You need to know three major things to get around, the address of
your house, the street you live on, and since you haven’t got your internet access set up yet, where the
mailbox is to send your change of address cards. In simple English, the IP info is the house number of the
machine, the sub net mask says what street its on and the default gateway is where the mailbox is located.
On a network, the mailbox is a router.
So how Do I figure out the Subnet Mask?
Figure out how many IP’s you want to give each location. Find in the maximum IP column the value closest
to, but greater than the number of IP’s you want to give out. That is the column you should use for your
network
Maximum Number
of IP’s per Subnet
14
30
62
126
254
Maximum Number of
Sub Net Mask to Use Total IP’s Available
Subnets
32
192
255.255.255.248
16
224
255.255.255.240
240
255.255.255.224
248
255.255.255.192
252
255.255.255.128
254
255.255.255.0
So what is a gateway?
On an IP network, machines can only send data to here or to there. Here is the IP’s that are within the
subnet. If the data isn’t from here, how does it get to there? The answer is that the device sends it to the
Gateway.
The subnet mask tells the machine who is nearby, and who is not. That’s all it knows. So for example, lets
take a machine with an IP address of 10.10.1.1 on a subnet mask of 255.255.255.0 and a Gateway of
10.10.1.254. The machine has some information for a machine at the address of 10.1.2.1. The subnet mask
of 255.255.255.0 tells the computer that everything that that has an address starting with 10.10.1 is in the
same network. There is a complicated formula to figure out what the subnet mask means, but above is a
table of values for some common situations. Since 10.1.2 does not equal 10.10.1, the data is sent to the
Gateway, which is also called a Router.
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Appendix G
So what is a Router?
Note: The following is a super simple explanation of a router.
Routers are like a bad boss, they either shout out information to anyone within earshot or they if don’t know
what to do with the information, they pass the information on to someone else to deal with. This is
commonly referred to as shouting or routing. Routers shout at the machines inside the network, and route
the data addressed to machines located outside their network.
Routers also are like bad bosses in that they have two faces, a public face, and a private face. In network
terms, this means that they have two IP addresses, one a private network, (referred to as the LAN Side) and
one on a public network (referred to as the WAN side). Any traffic it receives that is addressed for an IP
within the Local Range of the subnet, its shouts out “This is for one of you idiots.” Any traffic it receives
that is for an IP that is outside of the range, it politely passes to its Gateway, saying “Would you mind
sending this for me?”
To make routing work, the WAN IP needs to be on a different subnet than the LAN one. Just like any other
device using IP, when it has a Packet on the public side, it decides if the packet is for here or there.
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Appendix G
Examples
Connecting Multiple Clients to the Internet using NAT
Assuming that you have a full Class C sub net (216.129.68.X), you have 254 possible IP’s to use, from 1 to
254. The Subnet mask for this can be written as 255.255.255.0 or /24. In order to connect clients to the
Internet, you can make use of Private IP and NAT.
Let’s keep it simple for now, and use some default values. The Tranzeo Radio uses the default IP address
of 192.168.1.1, and a sub net mask of 255.255.255.0 (or /24) and issues IP addresses using DHCP on that
subnet.
Now our network looks like this:
One subnet that consists of IP’s ranging from 192.168.1.1 to 192.168.1.254. Using the shout / route rule,
any IP in the 192.168.1.x group shouts to any other IP in that group, but needs to route to any other IP
outside that range. The Gateway, by convention in this document, in placed at the bottom of the range.
By placing client PCs in this one subnet, and the WAN side of the Radio on the public subnet, we can offer
multiple private IPs that will be able to access the Internet. So lets look at an example
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Appendix G
Public IP’s to less than 10 Clients Through One Radio
Assuming that you have a full Class C sub net, 216.129.68.X, you have 254 possible IP’s to use, from 1 to
254. The Subnet mask for this can be written as 255.255.255.0 or /24. However, you want to give each
client a public IP. If the client has only PC or a router to attach, then bridge mode will work fine. See
example below. Bridge mode is just like using a switch, the data is not touched as it passes through the
radio. However, bridge mode only bridges up ten devices, if you need to provide public IPs to more than 10
devices on the same radio, you will need to use the router mode.
Lets look at an example
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Appendix G
Public IP’s to multiple Clients Through One Radio
Assuming that you have a full Class C sub net, 216.129.68.X, you have 254 possible IP’s to use, from 1 to
254. The Subnet mask for this can be written as 255.255.255.0 or /24. However, you want to give each
client a public IP. If the client has less than 10 PC’s or an external router to attach, then bridge mode will
work fine. See example above. But, if they need to have more than 10 computers on a public IP, you need
to subnet your class C license.
Let’s keep it simple for now, and divide your class C into 2 blocks of 126 licenses each. You’ll note that ½
of a full class C is not 128 licenses. Every time you divide a subnet, you need to dedicate more IP’s for use
as broadcasts. To divide into two blocks, we use 255.255.255.128 as our subnet mask. 255.255.255.128 can
also be written as /25.
Now our network looks something like this
One subnet consists IP 216.129.68.1 to 219.129.68.127 and the other consists of 216.129.68.129 to
216.129.68.254. Using the shout / route rule, then any IP in the first group shouts to any other IP in that
group, but need to route to any other IP on the network. The Gateway, by convention in this document, in
placed at the bottom of the range.
By placing client PCs in one subnet, and the WAN side of the Radio on the other subnet, we can offer
multiple public IPs that will route. Unlike in the NATing example, we don’t need the Router to translate
public to private IP, so make sure that NAT is disabled.
So lets look at an example
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Appendix H
Appendix H: PxP Install Checklist
The following are some of the steps you should go through when
planning a Point to Point (PxP) link.
Step 1: Finding the Location
•
•
•
Determine the 2 endpoint locations.
Calculate the distance between the
locations.
Find the heights of the locations
Link Distance
Free Space Loss
Free space attenuation = 36.6 + 20log F + 20log D
where F = frequency in MHz and D = distance in
miles
Tower Heights
Step 2: Check the Line of
•
•
•
•
Make sure that the line of sight is clear of obstruction.
Check your Fresnel clearance with calculations to verify that you have enough room in
the center of the path.
Take photos of the line of sight from both sides of the proposed link.
See example 1 below.
Fresnel zone
The cross section radius of the Fresnel zone
is the highest in the center of the RF LoS
which can be calculated as:
r = 43.3 d /(4 f )
where r = radius in feet,
d = distance in miles,
and f = frequency in GHz.
Example 1: Fresnel Zone Calculation
Step 3: Choose Hardware
•
Select the hardware appropriate for the distance and type of link that you are installing
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Appendix I
Appendix I: Glossary of Terms
AP: Access Point
ARP: Address Resolution Protocol
CPE: Client Premise Equipment
CTS: Clear To Send
DFS: Dynamic Frequency Selection
DHCP: Dynamic Host Configuration Protocol
DNS: Domain Name Server
DTIM: Delivery Traffic Indication Message
EIRP: Effective Isotropic Radiated Power
FTP: File Transport Protocol
HTML: HyperText Markup Language
HTTP: HyperText Transport Protocol
IP: Internet Protocol
ISP: Internet Service Provider
LAN: Local Area Network
MTU: Maximum Transmission Unit
NAT: Network Address Translation
NIC: Network Interface Card
NOC: Network Operation Center
POP: Post Office Protocol or Point Of Presence
PxP: Point to Point
P2P: Peer to Peer
PPPoE: Point-to-Point Protocol over Ethernet
QOS: Quality Of Service
RADIUS: Remote Authentication Dial-in User Service
RF: Radio Frequency
RTS: Request To Send
SMTP: Simple Mail Transport Protocol
SNMP: Simple Network Management Protocol
TCP: Transmission Control Protocol
TPC: Transmit Power Control
UDP: User Datagram Protocol
VPN: Virtual Private Network
WAN: Wide Area Network
WEP: Wired Equivalent Privacy
WDS: Wireless Distribution System
WINS: Windows Internet Naming Service
WISP: Wireless Internet Service Provider
WPA: Wi-Fi Protected Access
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Appendix J
Appendix J: AutoConfig
Autoconfig is a feature that allows you to apply configuration settings from a text
file using a TFTP server or by using the radio's web server. The TFTP server
address can be specified as a DHCP parameter using the "next server"
parameter, or specified in the CPE's Configuration Settings page in the HTTP
interface.
The expected configuration filename is in the format .cfg.
The TFTP and DHCP server must be accessible from the wired side of the CPE.
Any incorrect values or fields in the configuration file will be ignored.
Operation Notes:
1.
2.
3.
4.
5.
Configuration settings can be manually imported and exported from the
"Configuration Settings" page in the HTTP interface.
AutoConfig is implemented for the following products: TR6xxx, TR-5a, TR5PLUS, TR-5AMP, TR-9xx, TR-FDD, TR-FDD-GT, TR-CPQ, TR-SL2, TRSL5, TR-SL9, TR-Multi, and TR-49.
A DHCP server is not necessary for AutoConfig. A DHCP server is only
required when the IP mode is set to DHCP client mode. If "next server"
parameter is not specified in the DHCP offer, the TFTP server IP configured
in the HTTP interface will be used as TFTP server address.
The units LEDs operate differently when in this mode.
To remotely enable the TFTP option, a SNMP set command can be used to
reboot and/or change AutoConfig behavior. The SNMP write string is the
user password.
New features have been added as follow:
1.
Downloading configuration file in text format from the HTTP interface is
supported.
2.
Uploading configuration file from the HTTP interface is supported.
3.
Using a URL to reboot/reset/fallback device is supported.
Examples:
Reboot:
http://192.168.1.100/set_config.cgi?admin.cmd=reboot
Reset:
http://192.168.1.100/set_config.cgi?admin.cmd=defaults
Store:
http://192.168.1.100/set_config.cgi?admin.cmd=store
4.
Using URLs to configure device is now supported. The parameters format is
specified as same as ones in autoconfig.txt file.
Examples:
Changing channel and channel bandwidth, then store and reboot:
http://192.168.1.100/set_config.cgi?wireless.channel=6&wireless.channel_b
andwidth=Quarter&admin.cmd=store
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Appendix J
Example usage:
1.
Configure typical CPE parameters for your network in an operational CPE .
2.
Save the configuration and store it as a generic name.
3.
Open the same configuration, and edit the parameters that will be different
such as
a.
IP address
b.
Name
c.
Passwords
4.
Save the edited file as .cfg.
You can then load this configuration file in one of two ways:
1) Import it using the Configuration Settings screen
2) Use a TFTP server
Importing the modified text from the HTTP interface of a defaulted CPE is
the easiest method for a single radio:
a) Login to radio
b) Change login password
c) Import configuration file
Applying the configuration file from a TFTP server (Static IP Client):
a) Login to radio
b) Change login password
c) On Configuration Settings page:
i. Check “Enable TFTP Auto-Config”
ii. Specify IP address of TFTP server
iii. Specify filename of configuration file. The file must be in the correct
location for the TFTP server. Consult the TFTP server’s
documentation for information about how to configure the TFTP
server.
iv. Click “Apply & Reboot”
Applying the configuration file from a TFTP server (DHCP IP client):
a) Setup a DHCP server on the same network segment as the wired side of
radio
b) Login to radio
c) Change login password
d) On network Configuration page, change IP mode to DHCP client and apply
e) On Configuration Settings page:
i. Check “Enable TFTP Auto-Config”
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ii. Specify IP address of TFTP server (Optional if DHCP server
specifies TFTP server in “next server”. Consult your DHCP Server’s
documentation for more information about how to set this option)
iii. Specify filename of configuration file. The file must be in the correct
location for the TFTP server. Consult the TFTP server’s
documentation for information about how to configure the TFTP
server.
iv. Click “Apply & Reboot”
•
•
•
•
•
•
Step 1: Start auto configuration
The unit boots up in auto configuration mode when the auto configuration flag
in flash memory is set. The flag is set as default OFF, and can be set to on via
either the HTTP interface or via an SNMP Set. In auto configuration mode, the
LEDs on the unit are arranged to work in a different way. The power LED is
always blinking to indicate the unit is in the special mode.
Step 2: Link Ethernet
The Ethernet ports are initialized with the radio’s MAC address. The Ethernet
LED shows if the units is linked or not. The radio is always turned off in auto
configuration mode.
Step 3: Obtain IP address
After the Ethernet connection is established, the DHCP request will be sent
out continually until obtaining an IP address. The signal1 LED will blink to
indicate that the DHCP request is being sent out. When a DHCP offer is
received, the signal1 LED turns solid.
Step 4: Connect TFTP server
The unit connects TFTP server using the IP address set in the configuration.
The signal2 LED will blink to indicate that it is trying to establish a connection
with the TFTP server. When it is connected, the LED turns solid and the unit
starts to download the configuration file (named as .cfg)
from the server.
Step 5: Download and parse configuration file
The signal3 LED blinks to indicate that it is downloading and parsing the
configuration file from the TFTP server. The file must be in the correct format
(see the attached sample file). There is only a basic validation for parsing the
file. The incorrect values or fields in the file will be ignored.
Step 6: Store and reboot
The values in the configuration file will be stored into the unit. Signal LED 3-5
turns on for a second, and the unit starts to reboot into the regular mode.
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Appendix J
LEDs Arrange for Auto Configuration via TFTP
D16
D17
D18
D19
D20
D15
D14
D13
Ethernet LED:
Off: Ethernet link not established
On: Ethernet link established
Radio LED:
Off: no radio card on the board
On: a radio card on the board
Power LED:
Always blink in auto configuration mode
Signal1 LED:
Off: IP link not established
Blink: sending DHCP request
On: IP link established
Signal2 LED:
Off: TFTP connection not established
Blink: connecting TFTP server
On: TFTP connection established
Signal3 LED:
Off: no file is downloading
Blink: downloading and parsing a file
On: storing and rebooting the unit
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Appendix J
# **************************
# Auto Configuration for TR6
Version: 1.0.1
Date: July 9, 2007
Version: 1.0.2
Date: January 29, 2009
Version: 1.0.3
Date: October 20, 2009
Author: Patrick Ping Xu
# **************************
# ----------------------------------------------------------------------------------# Format Instruction:
(There is no complete validation for the configuration in the firmware.
The value in an invalid format might be ignored or causing an unexpected value.)
[STRING.maxlen]
a string with maximum length
[IP]
ip address or mask
[MAC]
mac address of 12 hex characters
[INT.min-max]
integer in range from min to max
[TOKEN]
a string of userid:password
the maximum length of userid and password is 15
[key1 | key2]
a string in the key list
[RATE]
an integer value as below
0: Best
2: 1M
4: 2M
11: 5.5M
22: 11M
12: 6M
18: 9M
24: 12M
36: 18M
48: 24M
72: 36M
96: 48M
108: 54M
[RATES]
a string of 4 hex characters
bit 0: 1M
bit 1: 2M
bit 2: 5.5M
bit 3: 11M
bit 4: 6M
bit 5: 9M
bit 6: 12M
bit 7: 18M
bit 8: 24M
bit 9: 36M
bit10: 48M
bit11: 54M
[STATS]
a string of 2 hex characters
bit 0: LMAC TX/RX
bit 1: LMAC Interrupt
bit 2: LMAC Media
bit 3: Ethernet
[WEP_KEY]
a string of 10 or 26 hex characters
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Appendix J
# -------------------# admin.
# -------------------admin.device_name = TR6Rt
admin.admin_token = admin:default
admin.super_token = recover:recover
admin.led_enabled = Yes
admin.snmp_read_community = public
admin.snmp_sys_location = Location
admin.snmp_sys_contact = Contact
admin.snmp_traffic_format = Counter32
admin.block_locator_access = No
admin.auto_config_enabled = No
admin.auto_config_timeout = 60
admin.auto_config_server = 192.168.1.170
admin.auto_config_filename = ""
{MAC_ADDRESS}.cfg as default)
# [STRING.19]
# [TOKEN]
# [TOKEN]
# [Yes | No]
# [STRING.14]
# [STRING.29]
# [STRING.29]
# [Counter32 | Integer64 | Counter64]
# [Yes | No]
# [Yes | No] (not used)
# [INT.5-255] unit:second
# [IP]
# [STRING.32] (blank when using
# -------------------# net.
# -------------------net.network_mode = Bridge
net.ip_mode = DHCP
PPPoE]
net.ip_address = 192.168.1.100
net.subnet_mask = 255.255.255.0
net.gateway = 192.168.1.1
net.dns1 = 0.0.0.0
net.dns2 = 0.0.0.0
net.domain_name = ""
net.mac_clone_enabled = No
net.mac_clone_address = 000000000000
net.eth1_mode = Auto
10Half | 100Auto | 100Full | 100Half]
net.eth2_mode = Auto
10Half | 100Auto | 100Full | 100Half]
net.reassociate_on_dhcp = No
net.vlan_enabled = No
net.vlan_id = 0
net.reverse_dhcp_block = No
net.shaping_rate = 0
net.shaping_policy = mgmt,icmp
# -------------------# net.router.
# -------------------net.router.lan_ip_address = 192.168.100.1
net.router.lan_subnet_mask = 255.255.255.0
net.router.allow_ping = Yes
net.router.allow_web = Yes
net.router.web_port = 80
net.router.web_timeout = 60
net.router.mtu_use_default = Yes
net.router.mtu = 1500
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# [Bridge | Router]
# [Static | DHCP |
# [IP]
# [IP]
# [IP]
# [IP]
# [IP]
# [STRING.59]
# [Yes | No]
# [MAC]
# [Auto | 10Auto | 10Full |
# [Auto | 10Auto | 10Full |
# [Yes | No]
# [Yes | No]
# [INT.0-4095]
# [Yes | No]
# [INT.0-65535] unit:Kbps
# [bypass,mgmt,icmp,mcast] (bitmap)
# [IP]
# [IP]
# [Yes | No]
# [Yes | No]
# [INT.1-65535]
# [INT.0-65535]
# [Yes | No]
# [INT.500-3000]
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Appendix J
net.router.nat_enabled = Yes
# [Yes | No]
# -------------------# net.router.route.
# -------------------net.router.route.user_gateway_enabled = No
net.router.route.user_gateway_interface = WAN
net.router.route.user_gateway = 0.0.0.0
; entries 0-7
net.router.route.interface.0 = None
net.router.route.ip_address.0 = 0.0.0.0
net.router.route.subnet_mask.0 = 0.0.0.0
net.router.route.gateway.0 = 0.0.0.0
net.router.route.metric.0 = 0
# [Yes | No]
# [WAN | LAN]
# [IP]
# [WAN | LAN | None]
# [IP]
# [IP]
# [IP]
# [INT.0-255]
# -------------------# net.router.ip_filter.
# -------------------; it must be enabled before entry fields
net.router.ip_filter.enabled = No
# [Yes | No]
; entries 0-31
net.router.ip_filter.access.0 = Allow
# [Allow | Deny]
net.router.ip_filter.interface.0 = WAN
# [WAN | LAN]
net.router.ip_filter.protocol.0 = TCP
# [TCP | UDP | ICMP]
net.router.ip_filter.icmp_type.0 = 0
# [INT.0-255]
net.router.ip_filter.source_ip_start.0 = 0.0.0.0
# [IP]
net.router.ip_filter.source_ip_end.0 = 0.0.0.0
# [IP]
net.router.ip_filter.source_port_start.0 = 0
# [0-65535]
net.router.ip_filter.source_port_end.0 = 0
# [0-65535]
net.router.ip_filter.destination_ip_start.0=0.0.0.0 # [IP]
net.router.ip_filter.destination_ip_end.0 = 0.0.0.0# [IP]
net.router.ip_filter.destination_port_start.0 = 0 # [0-65535]
net.router.ip_filter.destination_port_end.0 = 0
# [0-65535]
# -------------------# net.router.port_forward.
# -------------------; it must be enabled before entry fields
net.router.port_forward.enabled = No
; entries 0-31
net.router.port_forward.actived.0 = No
net.router.port_forward.protocol.0 = TCP
net.router.port_forward.external_port.0 = 0
net.router.port_forward.internal_address.0=0.0.0.0
net.router.port_forward.internal_port.0 = 0
# -------------------# net.router.dhcp_server.
# -------------------net.router.dhcp_server.enabled = Yes
net.router.dhcp_server.range_start=192.168.100.100
net.router.dhcp_server.range_length = 100
net.router.dhcp_server.lease_time = 1440
net.router.dhcp_server.gateway_use_default = Yes
net.router.dhcp_server.gateway = 192.168.100.1
net.router.dhcp_server.dns_use_wan_assigned = No
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# [Yes | No]
# [Yes | No]
# [TCP | UDP]
# [0-65535]
# [IP]
# [0-65535]
# [Yes | No]
# [IP]
# [INT.0-255]
# [INT.0-65535] unit:minute
# [Yes | No]
# [IP]
# [Yes | No]
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Appendix J
net.router.dhcp_server.dns1 = 0.0.0.0
# [IP]
net.router.dhcp_server.dns2 = 0.0.0.0
# [IP]
net.router.dhcp_server.dns_relay_enabled = Yes
# [Yes | No]
net.router.dhcp_server.domain_use_wan_assigned = No # [Yes | No]
net.router.dhcp_server.domain_name = localdomain
# [STRING.59]
net.router.dhcp_server.wins_use_wan_assigned = No # [Yes | No]
net.router.dhcp_server.wins1 = 0.0.0.0
# [IP]
net.router.dhcp_server.wins2 = 0.0.0.0
# [IP]
# -------------------# net.router.qos.
# -------------------net.router.qos.enabled = No
net.router.qos.uplink_speed = 4096
net.router.qos.auto_classify = Yes
net.router.qos.dynamic_fragmentation = Yes
; entries 0-7
net.router.qos.actived.0 = No
net.router.qos.priority.0 = 0
net.router.qos.name.0 = ""
net.router.qos.protocol.0 = 0
net.router.qos.source_ip_start.0 = 0.0.0.0
net.router.qos.source_ip_end.0 = 0.0.0.0
net.router.qos.source_port_start.0 = 0
net.router.qos.source_port_end.0 = 0
net.router.qos.destination_ip_start.0 = 0.0.0.0
net.router.qos.destination_ip_end.0 = 0.0.0.0
net.router.qos.destination_port_start.0 = 0
net.router.qos.destination_port_end.0 = 0
# -------------------# net.router.pppoe.
# -------------------net.router.pppoe.service_name = ""
net.router.pppoe.username = ""
net.router.pppoe.password = ""
net.router.pppoe.ip_address = 0.0.0.0
net.router.pppoe.subnet_mask = 0.0.0.0
net.router.pppoe.gateway = 0.0.0.0
net.router.pppoe.dns1 = 0.0.0.0
net.router.pppoe.dns2 = 0.0.0.0
net.router.pppoe.max_idle_time = 0
net.router.pppoe.reconnect_mode = Demand
net.router.pppoe.user_settings_enabled = No
# -------------------# wireless.
# -------------------wireless.mode = CPE
wireless.ssid = default
wireless.secondary_ssid = ""
wireless.channel = 50
wireless.channel_bandwidth = Full
wireless.gmode_enabled = No
wireless.indoor_mode = Yes
wireless.turbo = No
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# [Yes | No]
# [INT.0-65535] unit:Kbps
# [Yes | No]
# [Yes | No]
# [Yes | No]
# [INT.0-255]
# [STRING.15]
# [INT.0-255]
# [IP]
# [IP]
# [0-65535]
# [0-65535]
# [IP]
# [IP]
# [0-65535]
# [0-65535]
# [STRING.15]
# [STRING.40]
# [STRING.15]
# [IP]
# [IP]
# [IP]
# [IP]
# [IP]
# [INT.0-65535] unit:minute
# [Always | Demand | Manual]
# [Yes | No]
# [AP | CPE]
# [STRING.32]
# [STRING.32]
# [INT.0-255]
# [Full | Half | Quarter]
# [Yes | No]
# [Yes | No]
# [Yes | No]
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Appendix J
wireless.country_code = US
wireless.tx_rate = 0
wireless.tx_supported_rates = 0003
wireless.rts_threshold = 3000
wireless.beacon_period = 100
wireless.burst_time = 0
wireless.fragmentation_threshold = 2346
wireless.dot11d_enabled = No
wireless.dot11h_mode = None
wireless.invisibility = No
wireless.dtim_interval = 1
wireless.wds_enabled = No
wireless.wds_mac_address.0 = 000000000000
wireless.wds_mac_address.1 = 000000000000
wireless.wds_mac_address.2 = 000000000000
wireless.wds_mac_address.3 = 000000000000
wireless.wds_mac_address.4 = 000000000000
wireless.wds_mac_address.5 = 000000000000
wireless.pxp_enabled = No
wireless.pxp_mac_address = 000000000000
wireless.extended_info_enabled = Yes
wireless.block_inter_client_traffic = Yes
wireless.power_cap = 60
wireless.antenna_gain = 60
wireless.ack_timeout = 740
wireless.ack_tuning = 0
wireless.long_preamble = No
wireless.stats_mode = 04
wireless.wds_stats = 0
wireless.cpe_stats = 0
# [STRING.3]
# [RATE]
# [RATES]
# [INT.0-3000]
# [INT.0-65535] unit:ms
# [INT.0-65535]
# [INT.256-2346]
# [Yes | No]
# [None | User | Auto]
# [Yes | No]
# [INT.0-255]
# [Yes | No]
# [MAC]
# [MAC]
# [MAC]
# [MAC]
# [MAC]
# [MAC]
# [Yes | No]
# [MAC]
# [Yes | No]
# [Yes | No]
# [INT.-60-+60] unit:0.5dBm
# [INT.0-200] unit:0.5dBi
# [INT.0-4195] =distance(km)/0.15
# [INT.-100-100] =us
# [Yes | No]
# [STATS]
# [INT.0-7]
# [INT.0-7]
# -------------------# wireless.security.
# -------------------wireless.security.mode = WPA
# [None | WEP | WPA | WPA2]
; WEP parameters are used only when the mode is WEP
; all WEP key entries (0-3) must have same length
wireless.security.wep_authentication = Open
# [Open | Shared]
wireless.security.wep_key_index = 0
# [INT.0-3]
wireless.security.wep_key.0 = 1234567890
# [WEP_KEY]
wireless.security.wep_key.1 = 1234567890
# [WEP_KEY]
wireless.security.wep_key.2 = 1234567890
# [WEP_KEY]
wireless.security.wep_key.3 = 1234567890
# [WEP_KEY]
; WPA parameters are used only when the mode is WPA or WPA2
; For WPA, the cipher can only be either TKIP or AES
; For WPA2, the cipher can only be either AES(WPA2 only) or TKIP_AES(WPA2)
; the cipher must be defined after wireless.security.mode
wireless.security.wpa_cipher = TKIP
# [TKIP | AES | TKIP_AES]
; the wpa_compatible must be defined after wireless.security.wpa_cipher
wireless.security.wpa_compatible = No
# [Yes | No]
wireless.security.wpa_psk = password
# [STRING.63]
wireless.security.wpa_update_interval = 3600
# [INT.0-65535] unit:second
wireless.security.radius_enabled = No
# [Yes | No]
wireless.security.radius_server_address = 0.0.0.0 # [IP]
wireless.security.radius_server_port = 1812
# [INT.0-65535]
wireless.security.radius_timeout = 60
# [INT.0-65535]
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Appendix J
wireless.security.radius_shared_secret = password
wireless.security.radius_auth_mac = Yes
# -------------------# wireless.access_control.
# -------------------; it must be enabled before entry fields
wireless.access_control.enabled = No
; entries 0-255
wireless.access_control.mac.0 = FFFFFFFFFFFF
wireless.access_control.access.0 = Allow
# [STRING.64]
# [Yes | No]
# [Yes | No]
# [MAC]
# [Allow | Deny]
# -------------------# duplex.
# (NOTE: only available for FDD)
# -------------------; 0=MASTER, 1=SLAVE
duplex.rx_master = Yes
# [Yes | No] (NOTE:
wireless.mode is not available for FDD)
duplex.rx_channel = 165
# [INT.1-255] (NOTE:
wireless.channel is not available for FDD)
duplex.ssid.0 = FDD_MST
# [STRING.32] (NOTE:
wireless.ssid is not available for FDD)
duplex.ssid.1 = FDD_SLV
# [STRING.32]
duplex.pxp_mac_address.0 = 000000000000
# [MAC] (NOTE:
wireless.pxp_enabled and wireless.pxp_mac_address is not available for FDD)
duplex.pxp_mac_address.1 = 000000000000
# [MAC]
duplex.mac_clone_enabled.0 = No
# [Yes | No] (NOTE:
net.mac_clone_enabled is not available for FDD)
duplex.mac_clone_enabled.1 = No
# [Yes | No]
duplex.mac_clone_address.0 = 000000000000
# [MAC] (NOTE: net.mac_clone_address is
not available for FDD)
duplex.mac_clone_address.1 = 000000000000
# [MAC]
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Tranzeo Wireless Technologies
Appendix K
Appendix K: Tranzeo Electrical Plugs
Electrical Plug Type
Letter
Description
FCC / North American
adapter
ETSI / Euro adapter
FCC / Euro adapter
ETSI / UK adapter
FCC / UK adapter
* 24 volt version shown.
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Appendix L
Appendix L: Warranty Terms
Effective Jan 1st, 2008
Warranty Period Summary for
All Tranzeo Brand WiFi Units
All Warranties now start from Day of Invoice
Accessories
All Power
Supplies
and POE
Items
Warranty
Term
90 Days
All Cables
and
Antennas
1 year
Radios
Sold Before
May 1st, 06
1 year
Sold Before
Dec 1st, 06
Sold Before
Jan 1st, 08
2 Years
3 Years
Sold After
Jan 1st, 08
3 Years Parts
and Labor plus
additional 2
years on Parts
Warranty Terms
1. Items Covered By a 3 Year Labor / 5 Year Parts Warranty (Total Coverage 5
Years)
·
All Tranzeo Wireless CPE, AP and Backhaul Radio products Sold After Jan
1st, 2008 are warranted against defects in material and workmanship for a
period of three years from date of sale, under normal use, with the exception
of items listed in paragraphs (1) , (2) , (3) and (4).
2. Items Covered By a Three Year Warranty
·
All Tranzeo Wireless CPE, AP and Backhaul Radio products Sold
Before Jan 1st, 2008 are warranted against defects in material and
workmanship for a period of three years from date of sale, under normal
use, with the exception of items listed in paragraphs (1) , (2) and (3).
3. Items Covered By a Two Year Warranty
·
All other Tranzeo Wireless CPE, AP and Backhaul Radio products sold
before Dec 1st, 2006 are warranted against defects in material and
workmanship for a period of two years from date of sale, under normal
use., with the exception of items listed in paragraph (1) and (2)
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Appendix K
4. Items Covered By A One Year Warranty
The following Tranzeo Wireless manufactured products are warranted
against defects in material and workmanship for a period of one year from
date of Manufacture, under normal use:
·
All products sold prior to May 1st, 2006
·
All TR-CPE200 products regardless of Sale Date
·
All Antennas
·
All Cables
5. Tranzeo Wireless manufactured products are covered by a Parts and Labor Depot
Warranty. Depot warranty means the customer is responsible for delivering the
defective product to the designated service depot for repair or replacement.
6. During the first 3 years of ownership, should a valid warranty claim arise, Tranzeo
will repair or replace the unit at no cost to the user. After the first 3 years,
Tranzeo will further warranty the material and workmanship for an additional 2
years. During the 4th and 5th years of the warranty, there shall be no charge for
parts and the Tranzeo will charge the prevailing shop rate to repair the unit, to a
maximum of 1/2 hour, should a valid warranty claim arise.
7.
VAT, Customs and other local taxes are the responsibility of the customer.
8. Tranzeo Wireless will repair or replace a product that was found to be defective by
Tranzeo during the warranty period at its discretion.
9. All non-Tranzeo manufactured products carry the Original Equipment
Manufacturer's warranty, which is passed on by Tranzeo Wireless. Warranty
Claims against non-Tranzeo manufactured products must be filed with the
appropriate manufacturer.
10. This warranty does not cover dealer labor cost for removing and reinstalling the
machine for repair nor for any expendable parts that are readily replaced in
normal use.
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Appendix K
11. The sole responsibility of Tranzeo Wireless Systems under this warranty shall be
limited to repair of this product, or replacement thereof, at the sole discretion of
Tranzeo Wireless Systems
Special Warranty Terms For Customers
in Canada, USA and the European Union
12. All RMA items shipped to Tranzeo Wireless must be freight prepaid. Tranzeo
Wireless will pay the return freight via a service of Tranzeo Wireless
Technologies' choice. Customer is responsible for payment of any shipping
upgrades.
Special Warranty Terms For Customers in
All Other Regions
13. All RMA items shipped to Tranzeo Wireless must be freight prepaid. Tranzeo
Wireless will prepay and bill the return freight and taxes (CFR Cost and Freight)
via a service of Tranzeo Wireless Technologies' choice. Customer is responsible
for payment of any
Shipping upgrades
14. Shipping costs must be prepaid
Limitation of Warranty
This warranty does not apply if the Product:
a. has been opened and/or altered, except by Tranzeo Wireless Technical Personnel,
b. has been painted in way shape or form,
c. has been damaged due to errors or defects in cabling
d. has not maintained in accordance with instructions supplied by Tranzeo Wireless,
e. has been subjected to abnormal physical or electrical stress, including lightning strike,
misuse, negligence, or accident;
f. removal of serial number label, or
g. equipment sold under resale agreements, i.e. Amplifiers, Antennas.
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Appendix K
Who to Contact for an RMA?
There are 3 ways to discuss any technical difficulties and request an RMA #:
1. Fill out our online RMA Request Form at
http://support.tranzeo.com/rmarequest.php
2. Call our Technical Support Center via the local number listed at
http://support.tranzeo.com
3. Or email our RMA Department at rma@tranzeo.com
What information will be required?
1.
Customer name/ID # and contact information
2. Proof of Warranty Status (such as a copy of Invoice showing Serial Number, Mac
Address and Date of Sale)
3.
Problem Description
4.
Part Number or Serial Number
5.
Troubleshooting actions taken so far
Warranty Repair
a. RMA number is valid for 180 days only.
b. If the product is not received within 180 days, the RMA will be cancelled.
c. Tranzeo Wireless will carefully test and evaluate all returned products and will repair or replace
defective products that are under warranty at no charge.
d. If the malfunction is due to a manufacturing defect, it will be repaired, tested, tuned and
calibrated as necessary, with strict adherence to factory specified procedures and parts, to
working order.
e. If the malfunction is due to an issue not covered by warranty, a $35.00 evaluation fee will be
charged, plus the actual costs of the repair. Tranzeo's current shop rate is $70.00 per hour, plus
parts.
f. When your unit is returned to you, you must restore configuration and or applications before full
use can resume.
g. If the product cannot be repaired, a refurbished replacement product will be provided.
h. However, if Tranzeo Wireless cannot duplicate the problem or condition causing the return, the
unit will be returned to the customer at the customers cost as: "No Problem Found" and a $35.00
evaluation fee may be charged.
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Appendix K
i. Repaired or replaced product will be subject to the original warranty period but not less than 90
days.
j. All items must be shipped pre-paid. Tranzeo Wireless will not accept any collect packages.
Tranzeo will pay the shipping to return your products. We recommend insuring the package using
the values from our commercial invoice.
k. Be sure to package the items well. Original packaging should be used for shipping. Tranzeo is
not responsible for further damage caused to the unit due to inadequate packaging.
l. We recommend that you use a shipping service with tracking (i.e. UPS/FedEx ground) to ship
your RMA. Tranzeo will not accept any packages that arrive with charges owing.
m. Be sure to include the password for each device. Any device that arrives without a password
may be subject to a $60 rebuilding charge per unit.
Depot Locations
Radio Location
Depot Location
Canada
Canada
USA
USA
EU
Ireland
Mexico, Caribbean and South America
Canada*
Australia and APAC countries
Canada
Africa, Asia and Middle East
Ireland
* Note: PacificNet is an authorized Repair Center for its Customers in Mexico
Out of Warranty Replacements
a) Product that is out warranty will be repaired on a fee for service basis at Tranzeo's
shop rate of $75.00 per hour plus parts. A $75.00 deposit is charged for all nonwarranty repairs when the RMA is issued.
b) Any goods left for more than 90 days without instructions will be considered
abandoned and be disposed of.
What to ship?
a) Products that are returned for RMA work should be shipped in the original
package and include the items that that are to be repaired.
b) All returned product must reference the RMA # on the outside of the box.
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Appendix K
c) A returned product without clearly marked RMA # will be refused and returned to
sender.
How to ship?
a)
We recommend that you use a shipping service with tracking (i.e. UPS/FedEx
ground) to ship your RMA.
b)
Products returned for warranty repair or out-of-warranty replacement, must be
marked with a valid RMA number and shipped FOB Destination, Prepaid.
c)
Approximate turnaround time is 21 business days for warranty repairs and
replacements.
d)
Shipping Time is generally 7 business days to any location in the United States.
e)
Tranzeo Wireless will refuse any item that does not have an RMA# clearly
marked on the outside of the box.
f)
Tranzeo Wireless is NOT responsible for any damage to the products during
transit by the shipping company.
g)
All claims for shipment errors must be made within 3 days after receipt of
shipment.
Warranty Disclaimer
Except in only the limited express warranty set forth above, there are no expressed or implied
warranties of merchantability and fitness for a particular purpose. In no event will Tranzeo
Wireless Systems be liable for any direct, special, or consequential damages arising out of, or in
connection with, the delivery, use, inability to use, or performance of this product.
Goods Damaged in Transit
Tranzeo Wireless Technologies ships all items FOB Factory. This means that title for the item
transfers to the buyer once the courier picks up the package. If there is damage, a claim must be
filed with the courier by the owner of the goods, which is the buyer. Shipping damage is not
covered by the warranty.
Damage claims are solely between the recipient of the goods and the
courier.
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Appendix K
Shipping Firms do have legal obligations and limitations as to when and how much to compensate
for damage, but only if the claim is filed on time and in the correct manner. You must file the claim
as soon as possible.
Making a Damage Claim
If you receive a shipment that appears to have been damaged by the shipper during shipping, take the steps on the on the box then contact us so we have a record of the incident. We will assist in any way we can in filing and advocating for
your claim.
If you choose to accept the shipment and sign for it, have the shipper stay with
you while you open and inspect the contents of the container for any additional
damage that was not visible before opening. Make sure the shipper notes all damage on the shipping bill before you sign. By signing the waybill, you release the
Shipping Company from all obligations unless the damage is clearly noted.
If it is possible to take any photos of the damage and forward to the shipper and
us, Before signing the shipping bill (for receipt of the shipment), have the shipper
note on the shipping bill the exact details of the damage.
If the damage appears to be very extensive, you still should
not refuse the shipment. Refusing the shipment will delay
your claim.
DO NOT sign anything if you choose to refuse the shipment.
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Tranzeo Wireless Technologies
Appendix M
Appendix M: How Can We Improve?
Please take a moment to help us improve your experience with Tranzeo Wireless. Please fax the
completed questionnaire to 604-460-6005. Each month we will draw for a free gift.
Product Quality
Was this your first order from Tranzeo
Wireless?
Yes
No, I was missing:
_______________________
How would you rate our packaging?
Very Informative
Generally good
Quality varies
Poor quality
How would you rate our order process?
Yes
No
How would you rate our website?
Was your order complete?
Consistent high quality
Generally good
Quality varies shipment to shiment
Poor quality
How would you rate our Technical Support?
Consistent high quality
Generally good
Quality varies daily
Poor quality
Consistent high quality
Generally good
Quality varies each time
Poor quality
Service and Environment
Did you Sales Rep answer all your questions
and explain your best options?
Yes
No
How would you rate the Tranzeo Wireless
staff you have dealt with to date?
How long did you wait for your product
after ordering?
1 to 3 days
3 to 5 days
More than 5 days
Was the entire experience positive?
Yes
No
If No why?:___________________
Friendly and helpful
Average
Varies on each call
Poor service
Additional Comments
_______________________________________________________________________________
_______________________________________________________________________________
About You (optional)
Name
E-mail
Address
Phone
City, State, ZIP Code
May we add you to our mailing list, which offers news and exciting promotions?
□ Yes
□ No
Thank you for your participation!
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Appendix N
Appendix N: Notes
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