Traxxas LP SA12163 TQ User Manual

Traxxas LP TQ Information to user

a href="https://usermanual.wiki/Traxxas-LP" itemprop="url"> Traxxas LP >

Information to user

What To Do If Your Traxxas Model BreaksTraxxas Service and Support GuideWelcome to Traxxas SupportAll of us at Traxxas want to assure you that your Traxxas model is backed by the best service and support team in the industry. Warranties expire, but Traxxas support is there for the life of the product.At Traxxas we work hard to make ourselves available to you. If you have questions about your model, or you’re having a problem with your model and are not sure what to do, then simply call us at 1-888-TRAXXAS (U.S. customers only. International please call 972-265-8000). Our customer support sta is available from 8:30am to 9:00pm central time to answer your questions. You can also e-mail us at support@Traxxas.com. Troubleshooting support, how-tos, and technical information are available anytime from our website at Traxxas.com. The Traxxas online community (message forum) is a great, searchable reference for many topics. It is available anytime from the Traxxas website.This guide will take you through the various options you have for obtaining service for your Traxxas model, including warranty and non-warranty service.Traxxas Warranty CoverageElectronic ComponentsTraxxas electronic components are warranted to be free from defects in materials and workmanship for a period of thirty (30) days from the date of purchase. Electronic components consist of the radio system (transmitter, receiver, servos, switches, AC chargers, adapters, and receiver battery holders), and any other Traxxas electronic component. See the additional limitations that apply.Chassis and DrivelineThe chassis & driveline consist of all remaining parts of the model that are not considered electronic. This includes electric motors. Your new model is considered to be a hobby-class model. We have made every eort in component design, material selection, and assembly to make our products as durable as possible. Because our products are high-performance hobby-class models that operate at a much higher level of performance than a “toy,” require periodic maintenance, and are intended to be used in high performance applications over an extremely wide range of running conditions and situations, no warranties are expressed or implied that cover damage caused by normal use or wear, or cover or imply how long any chassis or motor part will last before requiring replacement due to wear. Parts will wear from use and occasionally require replacement. The chassis and driveline are only covered against manufacturer’s defects in materials, workmanship or assembly when they are new (before being used).If any component is found to be defective, incorrectly made, or incorrectly assembled within the warranty coverage time period (where applicable), it will be repaired or replaced at Traxxas’ sole discretion. This will be done within a reasonable time period and free of charge. If you believe a defect in materials, workmanship, or assembly was not apparent when the product was new and only became evident after the product was used, then please call us at 1-888-TRAXXAS. We stand behind our products and reputation and pledge to do our best to make sure you are satised with your Traxxas product. LimitationsAny and all warranty coverage does not cover replacement of parts and components damaged by abuse, neglect, improper or unreasonable use, crash damage, water or excessive moisture, chemical damage, improper or infrequent maintenance, accident, unauthorized alteration or modication or items that are considered consumable. Traxxas will not pay for the cost of shipping or transportation of a defective component to us. This warranty is limited to the charger only and does not cover batteries, vehicles and other accessories used in conjunction with the charger.Your Hobby Dealer’s RoleAll warranty claims are handled directly by Traxxas. Your dealer can assist you in contacting Traxxas and determining which components might be defective, but he is under no obligation to provide free replacement parts or service. Traxxas does not authorize dealers to make over-the-counter exchanges or refunds for Traxxas products that have been used. Traxxas will make the sole and nal determination if a product or component can be covered under warranty. Limitations of LiabilityTraxxas makes no other warranties expressed or implied. Traxxas shall not be liable for any special, indirect, incidental, or consequential damages arising out of the assembly, installation, or use of their products or any accessory or chemical required to use their products. By the act of operating/using the product, the user accepts all resulting liability. In no case shall Traxxas’ liability exceed the actual purchase price paid for the product. Traxxas reserves the right to modify warranty provisions without notice. All warranty claims will be handled directly by Traxxas. The Traxxas warranty gives the customer specic legal rights and possibly other rights that vary from state to state. All dollar amounts stated are in United States dollars. The term “lifetime” shall refer to the product’s production life at Traxxas. Traxxas is not obligated to provide upgraded products at a reduced rate when a previous product’s production cycle has ended.Traxxas encourages you to register your model online at Traxxas.com/register.Non-Warranty ServiceTraxxas oers an extended electronics warranty plan. It requires no payment up front. You only pay when you need the service.Traxxas Extended Lifetime Electronics WarrantyAfter the expiration date of the warranty period, Traxxas will repair the 2-Cell /3-Cell LiPo Balance Charger #2935 for a at rate of $15.00 U.S. plus $5.00 U.S. for shipping and handling. Traxxas will repair electronic components for a at rate. The electronic products covered by this extended service plan include electronic speed controls, transmitters, receivers, servos, and battery chargers. Motors and mechanical speed controls are not covered. Other mechanical repairs will be estimated separately. The covered repairs are limited to non-mechanical components that have NOT been subjected to abuse, misuse, or neglect. Products damaged by intentional abuse, misuse, or neglect may be subject to additional
charges. Electronic speed controls that have been damaged by intentional abuse, misuse, water damage, or neglect may be subject to charges in addition to the warranty charge. The maximum additional charge will be automatically assessed when an electronic speed control has been rewired with non-Traxxas connectors. The Traxxas connectors must be in place in order to connect the speed controls to factory test equipment (see Traxxas Lifetime Electronics Warranty for a fee breakdown). Traxxas liability, in no case shall be greater than the actual purchase price of this product.Procedure:The electronic component being returned for repair should be removed from the vehicle and returned to Traxxas, along with: 1) Full payment in the form of a credit card number (MasterCard, Visa or Discover) or money order (including shipping and handling). 2) Completed Extended Lifetime Electronics Warranty form. Do not send the entire model, only the damaged component. The package shipped to Traxxas should be insured to cover the value of a new replacement. Traxxas cannot be responsible for items lost in transit to Traxxas. Follow the guidelines in the section Preparing Merchandise for Shipment elsewhere in this manual. International Customers: International orders must be paid by credit card (MasterCard, Visa or Discover). Actual shipping charges will apply and are usually higher than $5.00 U.S. If you want to approve the shipping charges prior to your product being returned, then please supply a valid e-mail address and request approval of actual shipping charges on the Extended Lifetime Electronics Warranty form. How to Obtain Warranty and Repair ServiceCall us rst! Before you begin the process of obtaining warranty or repair service, please call us at 1-888-TRAXXAS and speak with one of our friendly and knowledgeable support technicians. Often a product might appear defective, or to malfunction, only because it is being used improperly or requires a simple adjustment. One phone call to our experienced support sta just might get you back running quickly and easily! When you return a product to Traxxas, please provide the following:• Proof of purchase indicating the date purchased• Any applicable forms• Return address• Daytime and evening phone numbers• E-mail address• Brief description of the problemFollow the guidelines in the section Preparing Merchandise for Shipment below and return the item to Traxxas. If the component is found to be defective, it will be repaired or replaced at no charge and returned. Any needed repairs that are not covered under warranty will be estimated on an individual basis, prior to any work being done.Preparing Merchandise For ShipmentFollowing these guidelines will help you save on shipping costs and assist our service department in expediting your repair.• Remove all batteries from the model including NiCad packs, NiMH packs, LiPo packs and AA batteries.• If the transmitter is being returned, remove the “AA” batteries.• Clean the model before returning it to avoid additional cleaning fees.• Reassemble undamaged components to avoid additional repair charges.• DO NOT SEND batteries, chargers, glow plug igniters, instruction manuals, bodies, or any other accessories you use to run your model. This will save shipping cost and prevent the possibility of those items becoming lost. Traxxas shall not be liable for accessory items lost during the repair process.• If your model is equipped with Traxxas or aftermarket accessories and has a replacement value higher than a stock new model, consider removing the accessories prior to shipment. In case of loss during transit from Traxxas to you, Traxxas can only be responsible for the replacement cost of a new stock model. • Ship your package insured for the new replacement value of the product. Traxxas cannot be responsible for items lost in transit from you to Traxxas.• Package the product in the most ecient size box possible. Loose product in oversize boxes can increase the risk of loss or additional damage in route to Traxxas.• If possible, avoid the use of foam packing peanuts. If peanuts must be used, please place the item to be repaired in a sealed bag.• Include all the documentation and forms required to repair the model. Along with a brief description of the problem.• Include a daytime and evening phone number or e-mail address that the service department may use to contact you with questions or estimates regarding the repair.• Include a return shipping address. It is surprising how often this is overlooked. We must have a physical address in order to return your product. It must be a street address. We cannot ship to Post Oce boxes.Ship Items, freight prepaid to:TraxxasAttn: Service Department1100 Klein RoadPlano, Texas, 75074Additional Non-Warranty ChargesAdditional charges can result from the following:The product being returned for warranty service should be cleaned of excess dirt and grime accumulations that would hinder repair. Excessively dirty models with large amounts of caked-on mud and oily grime may be subject to an additional cleaning charge of $25.00(US) before repairs can proceed. Avoid this potential charge by cleaning the model before returning it for service.“Basket cases” of disassembled models returned for warranty service may be subject to additional fees for reassembling components not related to the warranty repair, if necessary to allow the repaired product to be adequately tested. Standard repair fees are currently $45.00/hour, billed in 15-minute increments with a one-hour minimum. To avoid this charge do not disassemble the model before returning it for serviceAdditional LimitationsDetailed Limitations for Electronic Components:• Allowing water, moisture, or other foreign material to enter the component or get onto the PC board.• Exceeding the maximum input voltage of the electronic component. • Removing the stock battery connector(s).• Using the same type and (or) gender connectors on the motor and battery connections.• Cross connection of the battery/motor.• Reverse voltage application.• Incorrect installation or wiring.• Components worn from use.• Splices to the input or switch harnesses.
Download:
Mirror Download [FCC.gov]
Document ID1838971
Application IDTUPxq9Os06La0SrytSmI4A==
Document DescriptionInformation to user
Short Term ConfidentialNo
Permanent ConfidentialNo
SupercedeNo
Document TypeUser Manual
Display FormatAdobe Acrobat PDF - pdf
Filesize65.07kB (813410 bits)
Date Submitted2012-11-16 00:00:00
Date Available2012-11-16 00:00:00
Creation Date2012-11-01 09:21:38
Producing SoftwareAdobe PDF Library 9.9
Document Lastmod2012-11-09 19:15:07
Document TitleInformation to user
Document CreatorAdobe InDesign CS5 (7.0.4)
FCC ID Filing: XVE-SA12163

Navigation menu