Twin Star 20QI Power Heater User Manual
Twin-Star International Inc. Power Heater
User Manual
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www.tsicustomerservice.com
1-800-318-9373
Twin-Star International, Inc; Delray Beach, FL 33445
Made in China • Printed in China • Fabricado en China • Impreso en China • Fabriqué en China • Imprimé en Chine
MODEL / MODELO / MODÈLE:
20HM6007-C240
INSERT MODEL / MODELO INSERTO / MODÈLE IPOÊLE:
20QI071ARA
Français P.22
Español P.12
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GETTING STARTED
(+1) 800-318-9373
www.tsicustomerservice.com
SN #: AB-00001-A
Date Code/ Code de Date/ Código Fecha:
MOVABLE HEATER/
MEUBLE CHAUFFANT/
CALENTADOR DE MUEBLES
MADE IN CHINA
FABRIQUÉ EN CHINE
FABRICADO EN CHINA
20QI071ARA
120V ~, 1500W, 60Hz
Twin-Star International, Inc.
www.twinstarhome.com
CONFORMS TO UL STD. 1278
CERTIFIED TO CSA C22.2 NO.46
EN CONFORMITÉ AVEC LA NORME
UL 1278
CERTIFIÉ CSA C22.2 NO 46
CONFORME A UL STD.1278
CERTIFICADO POR CSA C22.2 N. º 46
PRODUCT SPECIFICATIONS
VOLTAGE 120VAC, 60 Hz
AMPS 12.5 Amps
WAT T S 1500 Watts
1. e serial number is located on the back of the heater, the serial number is necessary for product warranty registration
and customer service.
Serial Number
Model Number
2 . Go to www.tsicustomerservice.com for product warranty registration. For registration use the MODEL NUMBER:
20QI071ARA. If you are unable to complete registration save your proof of purchase for warranty purposes.
3. CONNECT TO THE IRIS™ SMART HOME PLATFORM
As an option, the 20HM6007 heater is designed to work with an Iris™ smart home system. With Iris™ you can remotely
control the heater, set custom schedules, and receive safety notications from your mobile device.
To get started, download the Iris app from either the App Store (iOS) or from Google Play (Android) and create an account.
Once in your Iris account, click the “+” icon in the upper right hand corner, select the Duraame heater from the list and
follow the in-app instructions to connect your heater.
Please note the Iris hub is required to connect to the Iris™ system.
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IMPORTANT INSTRUCTIONS
SAVE THESE INSTRUCTIONS
When using electrical appliances, basic precautions should always be followed to reduce the risk of re, electrical shock, and injury to
persons including the following:
1. Read all instructions before using this appliance.
2. is appliance is hot when in use. To avoid burns, do not let bare skin touch hot surfaces. If provided, use handles when moving this
appliance. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes and curtains at least 3 feet (0.9 m) from
the front of this appliance and keep away from the sides and the rear.
WARNING: In order to avoid overheating, do not cover the heater.
3. CAUTION: Never leave the heater operating unattended. Extreme caution is necessary if unsupervised children or invalids are nearby.
4. e appliance is not to be used by children or persons with reduced physical, sensory or mental capabilities, or lack of experience and
knowledge, unless they have been given supervision or instruction.
5. Always unplug this appliance when not in use.
6. Do not operate any heater with a damaged cord or plug or aer the appliance malfunctions, or if it has been dropped or damaged
in any manner.
7. If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualied persons in order to
avoid a hazard.
8. Do not use outdoors.
9. is heater is not intended for use in bathrooms, laundry areas and similar indoor locations. Never locate this appliance where it may
fall into a bathtub or other water container.
10. Do not run cord under carpeting. Do not cover cord with throw rugs, runners or the like. Arrange cord away from trac areas and
where it will not be tripped over.
11. To disconnect this appliance, turn controls to the o position, then remove plug from outlet.
12. Connect to properly grounded outlets only. is heater is for use on 120 volts. e cord has a plug as shown at A in Fig.1. Do not use a 2
prong adapters. Never use with an extension cord or relocatable power tap (outlet/power strip).
13. is appliance, when installed, must be electrically grounded in accordance with local codes or, in the absence of local codes, with
the current CSA C22.1 Canadian Electrical Code or for U.S.A. installations, follow local codes and the National Electrical Code,
ANSI/NFPA NO.70.
14. Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or re, or
damage the appliance.
15. To prevent a possible re, do not block air intakes or exhaust in any manner. Do not use on so surfaces, like a bed, where opening
may become blocked.
16. is appliance has hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint or ammable liquids are used
or stored. is heater should not be used as a drying rack for clothing. Christmas stockings or decorations should not be hung in
the area of it.
17. Use this appliance only as described in the manual. Any other use not recommended by the manufacturer may cause re, electric
shock or injury to persons.
18. CAUTION: Do not sit or stand on the heater; the heater may become unstable.
19. is heater may include a visual alarm to warn that parts of the heater are getting excessively hot. If the alarm ashes immediately turn
the heater o and inspect for any objects on or adjacent to the heater that may cause high temperatures.
DO NOT OPERATE THE HEATER WITH THE ALARM FLASHING!
1. Read all instructions before using this appliance.
2. This appliance is hot when in use. To avoid burns, do not let bare skin touch hot surfaces. If provided, use handles when moving
this appliance. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes and curtains at least 3 feet
(0.9 m) from the front of this appliance.
WARNING: In order to avoid overheating, do not cover the heater.
3. CAUTION: Whenever the heater is left operating and unattended, extreme caution is necessary if children or invalids are nearby.
4. The appliance is not to be used by children or persons with reduced physical, sensory or mental capabilities, or lack of
experience and knowledge, unless they have been given supervision or instruction.
5. Always unplug this appliance when not in use.
6. Do not operate any heater with a damaged cord or plug or after the appliance malfunctions, or if it has been dropped or
damaged in any manner.
7. If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualied persons in order
to avoid a hazard.
8. Do not use outdoors.
9. This heater is not intended for use in bathrooms, laundry areas and similar indoor locations. Never locate this appliance where it
may fall into a bathtub or other water container.
10. Do not run cord under carpeting. Do not cover cord with throw rugs, runners or the like. Arrange cord away from trafc areas
and where it will not be tripped over.
11. To disconnect this appliance, turn controls to the off position, then remove plug from outlet.
12. Connect to properly grounded outlets only, See Fig.1. Do not use a 2 prong adapters.
13. This appliance, when installed, must be electrically grounded in accordance with local codes or, in the absence of local codes,
with the current CSA C22.1 Canadian Electrical Code or for U.S.A. installations, follow local codes and the National Electrical
Code, ANSI/NFPA NO.70.
14. Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or re, or
damage the appliance.
15. To prevent a possible re, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like a bed, where
opening may become blocked.
16. This appliance has hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint or ammable liquids are
used or stored. This replace should not be used as a drying rack for clothing. Christmas stockings or decorations should not be
hung in the area of it.22. Use this appliance only as described in the manual. Any other use not recommended by the
manufacturer may cause re, electric shock or injury to persons.
17. Always plug heaters directly into a wall outlet/ receptacle. Never use with an extension cord or relocatable power tap (outlet/
power strip).
IMPORTANT INSTRUCTIONS
When using electrical appliances, basic precautions should always be followed to reduce the risk of re, electrical shock, and injury
to persons including the following:
2
ABFig.1
SAVE THESE INSTRUCTIONS
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OPERATION INSTRUCTIONS
e heater can be operated by either the remote control or the control panel.
Control Panel
Display
Power
Timer
Temperature
ECO Mode
Remote Indicator
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OPERATION INSTRUCTIONS
FUNCTION
POWER e power button supplies power to all of the functions
of the replace. e power button will put the insert in a
standby mode. is will turn o all functions at once but
will hold the settings in the memory. By pressing the
Power button again the unit will turn on at the same
settings.
To change between °F and °C press and hold the POWER
button on the control panel for 3 seconds.
Press TIMER button will turn on or o timer settings.
ere are 10 timer settings and OFF that can be selected.
OFF(00), 30min, 1Hour, 2H, 3H, 4H, 5H, 6H, 7H, 8H, 9H.
TIMER
ICON DESCRIPTION
When pressing the up and down buttons the display
will enter temperature setting mode.
When in temperature setting mode pressing the
buttons will change the thermostat by 1 °F (1 °C.)
e temperature setting range is between 50 °F - 97 °F
(10 °C - 36 °C).
Aer 10 seconds without control input the display will exit
temperature setting mode and show the current ambient
temperature.
SETTING
TEMPERATURE
Aer the heater has ran the fan will continue to run for a
period of time to cool down the internal parts.
COOL DOWN CYCLE
ECO MODE Pressing this button will turn on/ o the ECO setting.
When enabled ECO Mode will use less energy when
running to maintain warmth.
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is product is equipped with a safer Plug; an advanced safety
device that helps detect electrical res caused from faulty outlets.
Overloading of outlet, adapters and surge protectors may cause
overheating, damage, and increase risk of res. Safer Plug
continuously monitors the temperature in the plug and outlet and
will turn o the heater to prevent unsafe outlet overheating.
If the Safer Plug cuts the power due to unsafe conditions it will
show an “ ”message on the screen. If this occurs the Safer Plug
has prevented a potentially unsafe condition.
To reset the device if this occurs, rst allow the plug to cool down.
Once the plug has cooled down, unplug the device and wait 5
seconds, then plug back in and continue to use normally.
If the Safer Plug continues to activate your outlet may be faulty.
Check your heater cord and plug connections. Faulty wall outlet
connections or loose plugs can cause the outlet or plug to overheat.
Be sure the plug ts tight in the outlet. Heaters draw more current
than small appliances, overheating of the outlet may occur even if
it has not occurred with the use of other appliances. During use
check frequently to determine if your plug outlet or faceplate is
HOT! If so, discontinue use of the heater and have a qualied
electrician check and/or replace the faulty outlet(s).
is product is equipped with a Safer Sensor; an advanced safety
device that helps prevent heaters from being accidently covered or
blocked causing a potentially unsafe condition.
e SAFER SENSOR detects if an object is too close to the front
of the heater potentially obstructing the air outlet. If blocked, the
SAFER SENSOR icon on the control panel will ash, the heater
will beep continuously, and then shut o. Once the object has been
moved, the icon will stop ashing, the beeping will cease, and the
heater will turn back on.
To disable the Proximity Sensor safety function press and hold
the ECO MODE button for 10 seconds. Once disabled the SAFER
SENSOR icon will remain lit indicating it is disabled. Repeat this
step to re-enable the function.
SAFER PLUG
SAFER SENSOR
OPERATION INSTRUCTIONS
FUNCTION ICON DESCRIPTION
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TROUBLESHOOTING
Problem Root Cause Corrective Action
Display shows “ ” e thermostat sensor is
broken or disconnected.
Unplug the heater, remove the back panel of the heater and check that the
thermostat is plugged into the main circuit board. If this does not solve the
problem contact customer service.
Display shows “ ” e thermostat sensor is
broken. Contact customer service.
Display shows “ ” Manual Reset overheat
protection has triggered.
Inspect the heater and check that the air inlets and outlets are not blocked as this
may cause overheating. Unplug the heater for 30 minutes and allow it to cool
down. Replug and operate, monitor the heater for signs of overheating, if the
problem persist discontinue use of the heater and contact customer service.
Display shows “ ” Power cord overheating
protection has activated.
Check your heater cord and plug connections. Faulty wall outlet connections
or loose plugs can cause the outlet or plug to overheat. Be sure the plug ts tight
in the outlet. Heaters draw more current than small appliances, overheating of
the outlet may occur even if it has not occurred with the use of other appliances.
During use check frequently to determine if your plug outlet or faceplate is
HOT! If so, discontinue use of the heater and have a qualied electrician check
and/or replace the faulty outlet(s).
Beeping Sound. e heater air outlet is
blocked.
Check that nothing is in front of the the heater air outlet by at least 3 feet (0.9m).
Press and hold the ECO Mode button on the control panel for 10 seconds to
detective the Safer Sensor.
Heater does not blow
warm air.
Cool down cycle
Normal operation, will continue to run for several minutes before shutting
down. Times will vary based on temperatures. During this time cool air will
blow.
Not reaching set
temperature.
Perform a master reset; turn o and unplug unit. Hold down main power
button on the unit itself. Continue to hold button down while plugging unit
back in. Once unit is plugged back in continue to hold button for 5 seconds and
then release. Turn unit back on and temperature should ash 72 degrees then
display the ambient room temperature.
Not reaching set
temperature.
Unit is designed to be used as a supplemental heat source in conjunction with a
primary heat source.
e heater is taking a long
time to reach desired room
temperature.
Improper use of unit Unit is designed to be used as a supplemental heat source in conjunction with a
primary heat source.
Location
Your unit should always be positioned on an inside wall with proper insulation.
e heater provides supplemental heating for up to 1000 sq/ in conjunction
with a primary heat source.
Location e back and side of the heater should be greater than 6 inches away from ob-
jects for proper air intake.
Use of surge protector/
extension cord. Plug unit directly into the wall outlet.
Temperature will not
change.
Defective control panel
circuit board. Replace control panel circuit board.
Heater does not turn on
but other functions work
ne.
Manual reset needed
Turn the POWER to “OFF” and unplug the unit from the wall outlet for 30
minutes. Aer 30 minutes plug the unit back into wall outlet, and operate as
normal. If the problem persist contact customer service.
Buttons do not work. Defective control panel
circuit board. Replace control panel circuit board.
Control panel does not
illuminate.
Defective control panel
circuit board. Replace control panel circuit board.
How many quartz heating
elements are in my unit? 20QI product Inquiry. 3 Infrared Quartz heating elements.
Remote control is not
working when buttons are
pressed.
No batteries or battery
power. Change the remote batteries.
poor signal
Operate remote transmitter at a slow measured pace. Press the remote control
buttons with an even motion and gentle pressure. Repeatedly pressing buttons in
rapid succession may cause the transmitter to malfunction.
Distance Operate the remote at a distance less than 20 feet from the front of the
appliance; point the remote at the control panel.
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CARE AND MAINTENANCE
• Clean the trim using a so cloth, slightly dampened with citrus oil based product and bu with a clean so cloth.
• DO NOT use brass polish or household cleaners as these products will damage the metal trim. Citrus oil based
products can be obtained at supermarkets or hardware stores.
• WARNING: Electrical outlet wiring must comply with local building codes and other applicable regulations to
reduce the risk of re, electrical shock and injury to persons.
• Warning: Disconnect power before attempting any maintenance or cleaning to reduce the risk of re, electrical
shock or personal injury.
TROUBLESHOOTING
Problem Root Cause Corrective Action
Iris indicator light double
ashing. In pairing mode. Follow the pairing instructions in getting started or choose to not pair to an Iris
hub. Aer 10 minutues the pairing mode will stop.
Iris indicator light not lit. No longer pairing. To begin pairing again unplug the heater then plug back in and it will be in
pairing mode for 10 minutes.
How to remove from the
Iris network? Not applicable.
is is done by the user through the Iris website:
With ZigBee devices, this is accomplished by a customer clicking “Remove
Device” from the Iris website. e Iris hub sends a message to the device to
remove itself from the network, and the device is removed from the memory of
the Iris hub. No physical action is required on the device to remove it from the
network.
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PARTS LIST
1
2
3
Part Part Name Part Number
1Control Panel Circuit Board Y15-S173-P32
2 Main Circuit Board Y15-S173-P15
3 Remote Control P118
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FCC/IC INFORMATION
BATTERY REPLACEMENT
Note:
Battery disposal
Please always dispose of batteries
at a suitable recycling point.
Warning: Changes or modications to this unit not expressly approved by the party responsible for compliance could
void user’s authority to operate the equipment.
NOTE: is equipment has been tested and found to comply with the limits for Class B digital device, pursuant to part
15 of the FCC Rules. ese limits are designed to provide reasonable protection against harmful interference in a
residential installation. is equipment generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the equipment o and on, the
user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
is device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) is device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.
is Class B digital apparatus complies with Canadian ICES-003.
e device must not be co-located or operating in conjunction with any other antenna or transmitter.
To comply with FCC’s RF radiation exposure limits for general population/uncontrolled exposure, this device
must be installed to provide a separation distance of at least 20cm from all persons.
NOTE: Do not mix old and new batteries.
Do not mix alkaline, standard (carbon zinc), or rechargable (nicad, nimh, etc.) batteries.
CAUTION:
• Do not ingest batteries.
• Non-rechargeable batteries are not to be recharged.
• Batteries are to be inserted with the correct polarity.
• Exhausted batteries are to be removed from the product.
• Always purchase the correct size and grade of battery most suitable for the intended use.
• Replace all batteries of a set at the same time.
• Clean the battery contacts and also those of the device prior to battery installation.
• Remove used batteries promptly.
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3-YEAR LIMITED WARRANTY
e manufacturer warrants that your new Electric Heater is free from manufacturing and material defects for a period of three
years from date of puchase, subject to the following conditions and limitations.
1. Install and operate this Electric Appliance in accordance with the installation and operating instructions furnished with the
product at all times. Any unauthorized repair, alteration, willful abuse, accident, or misuse of the product shall nullify
this warranty.
2. is warranty is non-transferable, and is made to the original owner, provided that the purchase was made through
an authorized supplier of the product.
3. e warranty is limited to the repair or replacement of part(s) found to be defective in material or workmanship,
provided that such part(s) have been subjected to normal conditions of use and service, aer said defect is conrmed
by the manufacturer’s inspection.
4. e manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding
the wholesale price of the defective part(s).
5. Any installation, labor, construction, transportation, or other related costs/expenses arising from defective part(s),
repair, replacement, or othe wise of same, will not be covered by this warranty, nor shall the manufacturer assume
responsibility for same.
6. e owner/user assumes all other risks, if any, including the risk of any direct, indirect or consequential loss or
damage arising out of the use, or inability to use the product,except as provided by law.
7. All other warranties – expressed or implied –with respect to the product, its components and accessories, or any
obligations/liabilities on the part of the manufacturer are hereby expressly excluded.
8. e manufacturer neither assumes, nor authorizes any third party to assume on its behalf, any other liabilities with
respect to the sale of the product.
9. e warranties as outlined within this document do not apply to non accessories used in conjunction with the
installation of this product.
10.is warranty gives you specic legal rights, and you may also have other rights which vary from state to state.
is warranty is void if:
a. e Heater is subjected to prolonged periods of dampness or condensation.
b. Any unauthorized alteration, willful abuse, accident, or misuse of the product.
c. You do not have the original receipt of purchase.
CUSTOMER SERVICE
www.tsicustomerservice.com
For Customer Service Call 1-800-318-9373
Questions? Our experts are standing by assist you at our Toll-Free help line, we can help you with assembly, and, if
necessary replace damaged/missing parts. Assistance is available 7 days a week/24 hours a day/365 days per year.
IMPORTANT:
Before contacting Customer Service please have this information available:
• Serial Number
• Model Number
• Sales Receipt or Proof of Purchase