Twin Star 20QI Power Heater User Manual

Twin-Star International Inc. Power Heater

User Manual

Download: Twin Star 20QI Power Heater User Manual
Mirror Download [FCC.gov]Twin Star 20QI Power Heater User Manual
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Date Submitted2016-06-30 00:00:00
Date Available2016-06-30 00:00:00
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MODEL / MODELO / MODÈLE:
20HM6007-C240
INSERT MODEL / MODELO INSERTO / MODÈLE IPOÊLE:
20QI071ARA
Español P.12
Français P.22
www.tsicustomerservice.com
1-800-318-9373
Twin-Star International, Inc; Delray Beach, FL 33445
Made in China • Printed in China • Fabricado en China • Impreso en China • Fabriqué en China • Imprimé en Chine
A392
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GETTING STARTED
1. The serial number is located on the back of the heater, the serial number is necessary for product warranty registration
and customer service.
Model Number
Serial Number
MOVABLE HEATER/
MEUBLE CHAUFFANT/
CALENTADOR DE MUEBLES
20QI071ARA
120V ~, 1500W, 60Hz
Twin-Star International, Inc.
www.twinstarhome.com
CONFORMS TO UL STD. 1278
CERTIFIED TO CSA C22.2 NO.46
EN CONFORMITÉ AVEC LA NORME
UL 1278
CERTIFIÉ CSA C22.2 NO 46
CONFORME A UL STD.1278
CERTIFICADO POR CSA C22.2 N. º 46
MADE IN CHINA
FABRIQUÉ EN CHINE
FABRICADO EN CHINA
(+1) 800-318-9373
www.tsicustomerservice.com
SN #: AB-00001-A
Date Code/ Code de Date/ Código Fecha:
2 . Go to www.tsicustomerservice.com for product warranty registration. For registration use the MODEL NUMBER:
20QI071ARA. If you are unable to complete registration save your proof of purchase for warranty purposes.
3. CONNECT TO THE IRIS™ SMART HOME PLATFORM
As an option, the 20HM6007 heater is designed to work with an Iris™ smart home system. With Iris™ you can remotely
control the heater, set custom schedules, and receive safety notifications from your mobile device.
To get started, download the Iris app from either the App Store (iOS) or from Google Play (Android) and create an account.
Once in your Iris account, click the “+” icon in the upper right hand corner, select the Duraflame heater from the list and
follow the in-app instructions to connect your heater.
Please note the Iris hub is required to connect to the Iris™ system.
PRODUCT SPECIFICATIONS
VOLTAGE
AMPS
WATTS
A392
120VAC, 60 Hz
12.5 Amps
1500 Watts
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IMPORTANT INSTRUCTIONS
When using electrical appliances, basic precautions should always be followed to reduce the risk of fire, electrical shock, and injury to
persons including the following:
1. Read all instructions before using this appliance.
2. This appliance is hot when in use. To avoid burns, do not let bare skin touch hot surfaces. If provided, use handles when moving this
appliance. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes and curtains at least 3 feet (0.9 m) from
the front of this appliance and keep away from the sides and the rear.
WARNING: In order to avoid overheating, do not cover the heater.
3. CAUTION: Never leave the heater operating unattended. Extreme caution is necessary if unsupervised children or invalids are nearby.
4. The appliance is not to be used by children or persons with reduced physical, sensory or mental capabilities, or lack of experience and
knowledge, unless
they have been given supervision or instruction.
IMPORTANT
INSTRUCTIONS
When using electrical appliances, basic precautions should always be followed to reduce the risk of fire, electrical shock, and injury
5. toAlways
unplug
appliance when not in use.
persons including
thethis
following:
1. Read all instructions before using this appliance.
6. 2.DoThis
not
operate
a damaged
cord
plug
or after
the appliance
or if it has been dropped or damaged
appliance
is hotany
whenheater
in use. Towith
avoid burns,
do not let bare
skinor
touch
hot surfaces.
If provided,
use handles malfunctions,
when moving
in any
manner.
this appliance.
Keep combustible materials, such as furniture, pillows, bedding, papers, clothes and curtains at least 3 feet
(0.9 m) from the front of this appliance.
WARNING:
In order
to avoid
overheating, doit
notmust
cover the
7. If the
supply
cord
is damaged,
beheater.
replaced by the manufacturer, its service agent or similarly qualified persons in order to
3.
CAUTION:
Whenever the heater is left operating and unattended, extreme caution is necessary if children or invalids are nearby.
avoid
a hazard.
4. The appliance is not to be used by children or persons with reduced physical, sensory or mental capabilities, or lack of
knowledge, unless they have been given supervision or instruction.
8. Doexperience
not useandoutdoors.
5. Always unplug this appliance when not in use.
6. Do not operate any heater with a damaged cord or plug or after the appliance malfunctions, or if it has been dropped or
9. This
heater is not intended for use in bathrooms, laundry areas and similar indoor locations. Never locate this appliance where it may
damaged in any manner.
fall
into
a bathtub
or other
container.
7. If the supply
cord is damaged,
it mustwater
be replaced
by the manufacturer, its service agent or similarly qualified persons in order
to avoid a hazard.
10. 8.DoDonot
runoutdoors.
cord under carpeting. Do not cover cord with throw rugs, runners or the like. Arrange cord away from traffic areas and
not use
where
it will
not
be tripped
over. laundry areas and similar indoor locations. Never locate this appliance where it
9.
This heater
is not
intended
for use in bathrooms,
may fall into a bathtub or other water container.
not run cord under
Do not cover
with throwto
rugs,
runners
or the like. Arrange
away from
trafficfrom
areas outlet.
11. 10.
To Do
disconnect
thiscarpeting.
appliance,
turncord
controls
the
off position,
thencord
remove
plug
and where it will not be tripped over.
To disconnect this appliance, turn controls to the off position, then remove plug from outlet.
12. 11.
Connect
to properly grounded outlets only. This heater is for use on 120 volts. The cord has a plug as shown at A in Fig.1. Do not use a 2
12. Connect to properly grounded outlets only, See Fig.1. Do not use a 2 prong adapters.
prong adapters. Never use with an extension cord or relocatable power tap (outlet/power strip).
Fig.1
Thisappliance,
appliance, when
installed,
must be electrically
in accordance
with local codes
in the absence of
local local
codes, codes or, in the absence of local codes, with
13. 13.
This
when
installed,
must grounded
be electrically
grounded
in or,
accordance
with
the current CSA C22.1 Canadian Electrical Code or for U.S.A. installations, follow local codes and the National Electrical
thewith
current
CSA C22.1 Canadian Electrical Code or for U.S.A. installations, follow local codes and the National Electrical Code,
Code, ANSI/NFPA NO.70.
ANSI/NFPA
NO.70.
14. Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or fire, or
damage the appliance.
14. 15.
DoTonot
insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or fire, or
prevent a possible fire, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like a bed, where
damage
appliance.
opening the
may become
blocked.
16. This appliance has hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint or flammable liquids are
15. To used
prevent
a This
possible
block
air intakes
or exhaust
any manner.
notnotuse
or stored.
fireplacefire,
shoulddo
not not
be used
as a drying
rack for clothing.
Christmas in
stockings
or decorationsDo
should
be on soft surfaces, like a bed, where opening
may
become
hung
in the areablocked.
of it.22. Use this appliance only as described in the manual. Any other use not recommended by the
manufacturer may cause fire, electric shock or injury to persons.
Always
plug heaters
directly
a wall
outlet/ receptacle.
Never use
with an
extension
cordnot
or relocatable
tap (outlet/
16. 17.
This
appliance
has
hotinto
and
arcing
or sparking
parts
inside.
Do
use it inpower
areas
where gasoline, paint or flammable liquids are used
strip).
or power
stored.
This heater should not be used as a drying rack for clothing. Christmas stockings or decorations should not be hung in
SAVE THESE INSTRUCTIONS
the area of it.
17. Use this appliance only as described in the manual. Any other use not recommended by the manufacturer may cause fire, electric
shock or injury to persons.
18. CAUTION: Do not sit or stand on the heater; the heater may become unstable.
19. This heater may include a visual alarm to warn that parts of the heater are getting excessively hot. If the alarm flashes immediately turn
the heater off and inspect for any objects on or adjacent to the heater that may cause high temperatures.
DO NOT OPERATE THE HEATER WITH THE ALARM FLASHING!
A392
SAVE THESE INSTRUCTIONS
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OPERATION INSTRUCTIONS
Display
Control Panel
The heater can be operated by either the remote control or the control panel.
Remote Indicator
Power
Timer
ECO Mode
Temperature
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OPERATION INSTRUCTIONS
FUNCTION
POWER
ICON
DESCRIPTION
The power button supplies power to all of the functions
of the fireplace. The power button will put the insert in a
standby mode. This will turn off all functions at once but
will hold the settings in the memory. By pressing the
Power button again the unit will turn on at the same
settings.
To change between °F and °C press and hold the POWER
button on the control panel for 3 seconds.
TIMER
Press TIMER button will turn on or off timer settings.
There are 10 timer settings and OFF that can be selected.
OFF(00), 30min, 1Hour, 2H, 3H, 4H, 5H, 6H, 7H, 8H, 9H.
SETTING
TEMPERATURE
When pressing the up and down
will enter temperature setting mode.
buttons the display
When in temperature setting mode pressing the
buttons will change the thermostat by 1 °F (1 °C.)
The temperature setting range is between 50 °F - 97 °F
(10 °C - 36 °C).
After 10 seconds without control input the display will exit
temperature setting mode and show the current ambient
temperature.
ECO MODE
Pressing this button will turn on/ off the ECO setting.
When enabled ECO Mode will use less energy when
running to maintain warmth.
COOL DOWN CYCLE
A392
After the heater has ran the fan will continue to run for a
period of time to cool down the internal parts.
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OPERATION INSTRUCTIONS
FUNCTION
SAFER PLUG
ICON
DESCRIPTION
This product is equipped with a safer Plug; an advanced safety
device that helps detect electrical fires caused from faulty outlets.
Overloading of outlet, adapters and surge protectors may cause
overheating, damage, and increase risk of fires. Safer Plug
continuously monitors the temperature in the plug and outlet and
will turn off the heater to prevent unsafe outlet overheating.
If the Safer Plug cuts the power due to unsafe conditions it will
show an “ ”message on the screen. If this occurs the Safer Plug
has prevented a potentially unsafe condition.
To reset the device if this occurs, first allow the plug to cool down.
Once the plug has cooled down, unplug the device and wait 5
seconds, then plug back in and continue to use normally.
If the Safer Plug continues to activate your outlet may be faulty.
Check your heater cord and plug connections. Faulty wall outlet
connections or loose plugs can cause the outlet or plug to overheat.
Be sure the plug fits tight in the outlet. Heaters draw more current
than small appliances, overheating of the outlet may occur even if
it has not occurred with the use of other appliances. During use
check frequently to determine if your plug outlet or faceplate is
HOT! If so, discontinue use of the heater and have a qualified
electrician check and/or replace the faulty outlet(s).
SAFER SENSOR
This product is equipped with a Safer Sensor; an advanced safety
device that helps prevent heaters from being accidently covered or
blocked causing a potentially unsafe condition.
The SAFER SENSOR detects if an object is too close to the front
of the heater potentially obstructing the air outlet. If blocked, the
SAFER SENSOR icon on the control panel will flash, the heater
will beep continuously, and then shut off. Once the object has been
moved, the icon will stop flashing, the beeping will cease, and the
heater will turn back on.
To disable the Proximity Sensor safety function press and hold
the ECO MODE button for 10 seconds. Once disabled the SAFER
SENSOR icon will remain lit indicating it is disabled. Repeat this
step to re-enable the function.
A392
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TROUBLESHOOTING
Problem
Root Cause
Corrective Action
Display shows “
”
The thermostat sensor is
broken or disconnected.
Unplug the heater, remove the back panel of the heater and check that the
thermostat is plugged into the main circuit board. If this does not solve the
problem contact customer service.
Display shows “
”
The thermostat sensor is
broken.
Contact customer service.
”
Manual Reset overheat
protection has triggered.
Inspect the heater and check that the air inlets and outlets are not blocked as this
may cause overheating. Unplug the heater for 30 minutes and allow it to cool
down. Replug and operate, monitor the heater for signs of overheating, if the
problem persist discontinue use of the heater and contact customer service.
Power cord overheating
protection has activated.
Check your heater cord and plug connections. Faulty wall outlet connections
or loose plugs can cause the outlet or plug to overheat. Be sure the plug fits tight
in the outlet. Heaters draw more current than small appliances, overheating of
the outlet may occur even if it has not occurred with the use of other appliances.
During use check frequently to determine if your plug outlet or faceplate is
HOT! If so, discontinue use of the heater and have a qualified electrician check
and/or replace the faulty outlet(s).
Display shows “
Display shows “
”
Beeping Sound.
Heater does not blow
warm air.
The heater air outlet is
blocked.
Check that nothing is in front of the the heater air outlet by at least 3 feet (0.9m).
Press and hold the ECO Mode button on the control panel for 10 seconds to
detective the Safer Sensor.
Cool down cycle
Normal operation, will continue to run for several minutes before shutting
down. Times will vary based on temperatures. During this time cool air will
blow.
Not reaching set
temperature.
Perform a master reset; turn off and unplug unit. Hold down main power
button on the unit itself. Continue to hold button down while plugging unit
back in. Once unit is plugged back in continue to hold button for 5 seconds and
then release. Turn unit back on and temperature should flash 72 degrees then
display the ambient room temperature.
Not reaching set
temperature.
Unit is designed to be used as a supplemental heat source in conjunction with a
primary heat source.
Improper use of unit
Unit is designed to be used as a supplemental heat source in conjunction with a
primary heat source.
The heater is taking a long Location
time to reach desired room
temperature.
Location
Your unit should always be positioned on an inside wall with proper insulation.
The heater provides supplemental heating for up to 1000 sq/ft in conjunction
with a primary heat source.
The back and side of the heater should be greater than 6 inches away from objects for proper air intake.
Use of surge protector/
extension cord.
Plug unit directly into the wall outlet.
Temperature will not
change.
Defective control panel
circuit board.
Replace control panel circuit board.
Heater does not turn on
but other functions work
fine.
Manual reset needed
Turn the POWER to “OFF” and unplug the unit from the wall outlet for 30
minutes. After 30 minutes plug the unit back into wall outlet, and operate as
normal. If the problem persist contact customer service.
Buttons do not work.
Defective control panel
circuit board.
Replace control panel circuit board.
Control panel does not
illuminate.
Defective control panel
circuit board.
Replace control panel circuit board.
How many quartz heating
elements are in my unit?
20QI product Inquiry.
3 Infrared Quartz heating elements.
No batteries or battery
power.
Change the remote batteries.
poor signal
Operate remote transmitter at a slow measured pace. Press the remote control
buttons with an even motion and gentle pressure. Repeatedly pressing buttons in
rapid succession may cause the transmitter to malfunction.
Distance
Operate the remote at a distance less than 20 feet from the front of the
appliance; point the remote at the control panel.
Remote control is not
working when buttons are
pressed.
A392
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TROUBLESHOOTING
Problem
Root Cause
Corrective Action
Iris indicator light double
flashing.
In pairing mode.
Follow the pairing instructions in getting started or choose to not pair to an Iris
hub. After 10 minutues the pairing mode will stop.
Iris indicator light not lit.
No longer pairing.
To begin pairing again unplug the heater then plug back in and it will be in
pairing mode for 10 minutes.
Not applicable.
This is done by the user through the Iris website:
With ZigBee devices, this is accomplished by a customer clicking “Remove
Device” from the Iris website. The Iris hub sends a message to the device to
remove itself from the network, and the device is removed from the memory of
the Iris hub. No physical action is required on the device to remove it from the
network.
How to remove from the
Iris network?
CARE AND MAINTENANCE
• Clean the trim using a soft cloth, slightly dampened with citrus oil based product and buff with a clean soft cloth.
• DO NOT use brass polish or household cleaners as these products will damage the metal trim. Citrus oil based
products can be obtained at supermarkets or hardware stores.
• WARNING: Electrical outlet wiring must comply with local building codes and other applicable regulations to
reduce the risk of fire, electrical shock and injury to persons.
• Warning: Disconnect power before attempting any maintenance or cleaning to reduce the risk of fire, electrical
shock or personal injury.
A392
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PARTS LIST
Part
Part Name
Part Number
Control Panel Circuit Board
Y15-S173-P32
Main Circuit Board
Y15-S173-P15
Remote Control
P118
A392
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FCC/IC INFORMATION
Warning: Changes or modifications to this unit not expressly approved by the party responsible for compliance could
void user’s authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for Class B digital device, pursuant to part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.
This Class B digital apparatus complies with Canadian ICES-003.
The device must not be co-located or operating in conjunction with any other antenna or transmitter.
To comply with FCC’s RF radiation exposure limits for general population/uncontrolled exposure, this device
must be installed to provide a separation distance of at least 20cm from all persons.
BATTERY REPLACEMENT
NOTE: Do not mix old and new batteries.
Do not mix alkaline, standard (carbon zinc), or rechargable (nicad, nimh, etc.) batteries.
Note:
Battery disposal
Please always dispose of batteries
at a suitable recycling point.
CAUTION:
• Do not ingest batteries.
• Non-rechargeable batteries are not to be recharged.
• Batteries are to be inserted with the correct polarity.
• Exhausted batteries are to be removed from the product.
• Always purchase the correct size and grade of battery most suitable for the intended use.
• Replace all batteries of a set at the same time.
• Clean the battery contacts and also those of the device prior to battery installation.
• Remove used batteries promptly.
A392
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3-YEAR LIMITED WARRANTY
The manufacturer warrants that your new Electric Heater is free from manufacturing and material defects for a period of three
years from date of puchase, subject to the following conditions and limitations.
1. Install and operate this Electric Appliance in accordance with the installation and operating instructions furnished with the
product at all times. Any unauthorized repair, alteration, willful abuse, accident, or misuse of the product shall nullify
this warranty.
2. This warranty is non-transferable, and is made to the original owner, provided that the purchase was made through
an authorized supplier of the product.
3. The warranty is limited to the repair or replacement of part(s) found to be defective in material or workmanship,
provided that such part(s) have been subjected to normal conditions of use and service, after said defect is confirmed
by the manufacturer’s inspection.
4. The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding
the wholesale price of the defective part(s).
5. Any installation, labor, construction, transportation, or other related costs/expenses arising from defective part(s),
repair, replacement, or othe wise of same, will not be covered by this warranty, nor shall the manufacturer assume
responsibility for same.
6. The owner/user assumes all other risks, if any, including the risk of any direct, indirect or consequential loss or
damage arising out of the use, or inability to use the product,except as provided by law.
7. All other warranties – expressed or implied –with respect to the product, its components and accessories, or any
obligations/liabilities on the part of the manufacturer are hereby expressly excluded.
8. The manufacturer neither assumes, nor authorizes any third party to assume on its behalf, any other liabilities with
respect to the sale of the product.
9. The warranties as outlined within this document do not apply to non accessories used in conjunction with the
installation of this product.
10.This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
This warranty is void if:
a. The Heater is subjected to prolonged periods of dampness or condensation.
b. Any unauthorized alteration, willful abuse, accident, or misuse of the product.
c. You do not have the original receipt of purchase.
CUSTOMER SERVICE
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For Customer Service Call 1-800-318-9373
Questions? Our experts are standing by assist you at our Toll-Free help line, we can help you with assembly, and, if
necessary replace damaged/missing parts. Assistance is available 7 days a week/24 hours a day/365 days per year.
IMPORTANT:
Before contacting Customer Service please have this information available:
• Serial Number
• Model Number
• Sales Receipt or Proof of Purchase
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Rendition Class                 : proof:pdf
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History Instance ID             : xmp.iid:540888F0156BE2118E7FCF7638245885, xmp.iid:550888F0156BE2118E7FCF7638245885, xmp.iid:560888F0156BE2118E7FCF7638245885, xmp.iid:66DB846A286BE2118E7FCF7638245885, xmp.iid:56B765842A6BE2118E7FCF7638245885, xmp.iid:983231302C6BE2118E7FCF7638245885, xmp.iid:E2EB73652C6BE2118E7FCF7638245885, xmp.iid:FEAB278DD46BE211BE7D9CAAB9B4B33A, xmp.iid:C7BB20CED46BE211BE7D9CAAB9B4B33A, xmp.iid:5F117EDDD56BE211BE7D9CAAB9B4B33A, xmp.iid:5830A731706EE21190D1FCF105AE2A9B, xmp.iid:2F609538716EE21190D1FCF105AE2A9B, xmp.iid:899D4B92716EE21190D1FCF105AE2A9B, xmp.iid:3BCA5E98726EE21190D1FCF105AE2A9B, xmp.iid:E66DB1EA736EE21190D1FCF105AE2A9B, xmp.iid:C8192900746EE21190D1FCF105AE2A9B, xmp.iid:C9192900746EE21190D1FCF105AE2A9B, xmp.iid:304A6F38746EE21190D1FCF105AE2A9B, xmp.iid:314A6F38746EE21190D1FCF105AE2A9B, xmp.iid:6D35664B776EE21190D1FCF105AE2A9B, xmp.iid:DCD25E96776EE21190D1FCF105AE2A9B, xmp.iid:405DBB437A6EE21190D1FCF105AE2A9B, xmp.iid:22B1ED887A6EE21190D1FCF105AE2A9B, 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History When                    : 2013:01:30 14:47:54-05:00, 2013:01:30 14:54:49-05:00, 2013:01:30 14:54:49-05:00, 2013:01:30 17:00:10-05:00, 2013:01:30 17:15:12-05:00, 2013:01:30 17:27:10-05:00, 2013:01:30 17:28:39-05:00, 2013:01:31 13:32:22-05:00, 2013:01:31 13:34:11-05:00, 2013:01:31 13:41:46-05:00, 2013:02:04 10:11:32+08:00, 2013:02:04 10:18:53+08:00, 2013:02:04 10:21:23+08:00, 2013:02:04 10:28:43+08:00, 2013:02:04 10:38:11+08:00, 2013:02:04 10:38:47+08:00, 2013:02:04 10:39:26+08:00, 2013:02:04 10:40:21+08:00, 2013:02:04 10:40:26+08:00, 2013:02:04 11:02:21+08:00, 2013:02:04 11:04:27+08:00, 2013:02:04 11:23:37+08:00, 2013:02:04 11:25:33+08:00, 2013:02:04 14:28:36+08:00, 2013:02:04 14:32:54+08:00, 2013:02:04 14:34:38+08:00, 2013:02:04 16:15:04+08:00, 2013:02:04 16:16:43+08:00, 2013:02:04 16:22:15+08:00, 2013:02:04 16:30:11+08:00, 2013:02:04 16:30:54+08:00, 2013:02:04 16:31:35+08:00, 2013:02:04 16:39:27+08:00, 2013:02:04 16:40:56+08:00, 2013:02:04 16:43:37+08:00, 2013:02:04 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Derived From Document ID        : xmp.did:AF48CF4A5A34E61186F1AD07201B84AB
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Doc Change Count                : 9878
Format                          : application/pdf
Producer                        : Adobe PDF Library 9.9
Trapped                         : False
Page Count                      : 11
EXIF Metadata provided by EXIF.tools
FCC ID Filing: QCD-20QI

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