Tyco Safety Sensormatic AMB9020 ANTI THEFT AUXILIARY DEVICE User Manual New Name
Tyco Safety Products/Sensormatic ANTI THEFT AUXILIARY DEVICE New Name
MANUAL
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| Document ID | 376354 |
| Application ID | 7Atjdu43HiML7bxTeHVLSg== |
| Document Description | MANUAL |
| Short Term Confidential | No |
| Permanent Confidential | No |
| Supercede | No |
| Document Type | User Manual |
| Display Format | Adobe Acrobat PDF - pdf |
| Filesize | 34.02kB (425199 bits) |
| Date Submitted | 2003-11-26 00:00:00 |
| Date Available | 2003-11-26 00:00:00 |
| Creation Date | 2003-11-21 09:49:53 |
| Producing Software | Acrobat Distiller 5.0.5 (Windows) |
| Document Lastmod | 2003-11-21 09:50:01 |
| Document Title | New Name™® |
| Document Creator | Acrobat PDFMaker 5.0 for Word |
| Document Author: | Michael Rosenblum |
Preliminary 2003-11-21 Contents AMB-9020 Dual Antenna ScanMax® Pro Deactivator Controller About this Guide ....................................................1 About the Product ..................................................2 Product Overview ...............................................2 About the Controller............................................2 About the Antennas ............................................3 System Operation...............................................3 Indicators ............................................................3 POS Integration ..................................................4 Interconnection Cables.......................................4 Connector Inputs/Outputs......................................5 Installation..............................................................5 Basic Setup............................................................6 Controller Status Indicators ................................7 Remote Alarm Module........................................7 Advanced Setup and Adapter Configuration .........8 Troubleshooting .....................................................9 Basic Troubleshooting ........................................9 Advanced Troubleshooting...............................10 Specifications.......................................................12 Declarations .........................................................12 Installation and Service Guide The Dual Antenna Deactivator controller, along with an antenna, is used to deactivate security labels. Antennas used with the controller are: • PowerPad Pro (ZBSMPPP) • Slim Pad Pro (ZBSMPSP) • CompactPad Pro Tabletop (ZBSMPCP) • CompactPad Pro Flush Mount (ZBSMPCP-F) • HS Pro (ZBSMPHS) This guide explains how to install, setup, and service the Dual Antenna Deactivator controller. Other related documents are: • LP Pro (ZBSMPLP) • Planning Guide, 8200-0365-03 • IP Pro (ZBSMPIP) • Software Configurator Guide, 8200-0365-04 • IS Pro (ZBSMPIS) • NS Pro (ZBSMPNS) • NS2 Pro (ZBSMPNS2) Note: Because customer requirements dictate the placement of components, your Sensormatic representative will supply this information separately. About this Guide IMPORTANT (all antennas)! If only one antenna is used, it MUST be plugged into the Antenna 1 port or the unit will not function properly. If you need assistance... Call 1-800-543-9740 (Sensormatic / ADT Customer Response Center) IMPORTANT (IS Pro only)! If two antennas are used and one is an IS Pro antenna and one is not, the IS Pro antenna MUST be plugged into the Antenna 1 port or the unit will not function properly. © Sensormatic 2003 DUAL ANTENNA SCANMAX PRO DEACTIVATOR CONTROLLER INSTALLATION AND SERVICE GUIDE 8200-0365-01, REV. 1A 1 of 12 Preliminary 2003-11-21 Magnetic Media Safe Operation About the Product Magnetic Media Safe (MMS) operation enables security labels in audiotapes and videotapes to be deactivated without affecting the media. MMS is selectable using a software configurator, or using the push button on the controller. Product Overview The Dual Antenna Deactivator controller supports any two ScanMax Pro deactivation antennas used to deactivate USII and USIII labels. A universal input, 22Vdc output power supply powers the controller. Synchronization Auto-synchronization. Auto-synchronization within the controller helps minimize tuning and adjustment service calls. The controller synchronizes to the antenna picking up the highest in-band amplitude or to a wireless synchronization input. The controller contains the necessary ports for: • Wireless synchronization • Network communication • Maintaining independent antenna status • Functional control for each antenna. Wireless synchronization. The wireless synchronization module plugs into the RS485 port on the controller. If the TSP/Sensormatic network is using this port, the module can be plugged into the modular jack of the network terminal block assembly. The controller also has: • Automatic antenna type detection, except if using the optional extension cable. • Auto synchronization • Automatic key switch detection • Panel button for Label type (SR or DR) and power level (Full or Magnetic Media Safe) • LEDs that indicate power on, communication activity, and diagnostics. About the Controller The controller consists of an aluminum and plastic enclosure that contains power and control electronics. All connections are made to a connector plate on one side of the unit. Product Limitations • • • • • • • • Connections include: • DC power in • Two deactivation outputs • Two remote indicator ports • Two RS232 ports: POS 1 and POS 2 (the service configurator uses only the POS 1 port) • Two Scan I/O ports • RS485 port. The controller has max duty cycle of three times a second. Both antennas must have the same power level and label type Max throughput speed of 203cm/sec (80”/second) unless otherwise limited by the antenna. Maximum distance between antenna and controller is expected to be 3m (9.8ft), or 6m (19.7ft) when optional extension cable 06520136-01 is used. Antennas cannot deactivate simultaneously. Connector Panel Antenna 1 Antenna 2 Remote 1 Remote 2 LED for mag media safe (MMS) LED for label type (SR) Button: PROG Control LED: Status 1 and Status 2 POS1/SERV POS2 RS485 Scan IO 1 Scan IO 2 No independent antenna power selection (both antennas full or MMS) No independent antenna label selection (both antennas same label setting) Low Profile Pad and PowerPad have a 10% reduction in deactivation height. DUAL ANTENNA SCANMAX PRO DEACTIVATOR CONTROLLER INSTALLATION AND SERVICE GUIDE 8200-0365-01, REV. 1A 2 of 12 Preliminary 2003-11-21 About the Antennas The controller, when first powered up, can also detect whether a key switch is in use. If detected, the key switch setting is set as a default for the system. The controller accepts any ScanMax Pro antenna. These antennas automatically set the controller for their antenna type and software settings when plugged into the controller except when using an extension cable. When using optional extension cable 0652-0136-01 use the service configurator to select antenna settings. EXTENSION IN USE must be selected on the configurator as well. Diagnostic Capabilities The Dual Antenna Deactivator provides power on tests as well as continuous status of detection and deactivation functions. The LEDs on the controller display status to the user. The controller displays a solid green light for control good and red for a fault. The control LED blinks green if the key switch is disabled. System Operation The Dual Antenna Deactivator generates an alternating magnetic field that deactivates the label by de-magnetizing the label’s bias material. Advanced diagnostics and analysis are available through the deactivator software configurator. The configurator features include zero crossing adjustment, receive signal and noise levels, operating mode selections, deactivation and double check counts, and hours of operation. Detection, scan enable, and deactivation outputs are sent to the configurator. Settings for each antenna can be adjusted independently (except label type and power level) using their individual set-up page. Deactivation Process Deactivation is accomplished using electronics in the controller and deactivation coils in the antenna assembly. The Dual Antenna Deactivator uses a resonance approach to generate the magnetic fields needed for deactivation. A capacitor is charged to a high voltage (on demand when a deactivation needs to occur) and then switched in parallel with the deactivation coil. Detection Process Indicators The detection process uses the same antenna used for deactivation. The controller has outputs that connect to the standard remote alarm display, AcoustoLink, and Footlink for each antenna. The controller provides a visual power on/status indicator and indicators for power mode and label type selection. Digital Signal Processing (DSP) and frequency sweeping enhance detection performance and allow for hard tag discrimination. Note: Hard tag discrimination depends on how close the tag is to the deactivator. The further away the tag is, the longer it takes the controller to determine if a non-deactivateable tag is in the deactivation zone. Control Power LED (Bi-color) • Green: active • Red: fault condition • Blink Green 1/sec: deactivation disabled • Momentary Amber: deactivation in progress Detection compensation is controlled by the microprocessor allowing for adjustments to be made for label type, antenna type, and operating mode (Full Power or Magnetic Media Safe). Programming button LEDs • Yellow: reduced power for magnetic media safe • Yellow: single resonator low energy label • MMS LED blinks to indicate EEPROM in Antenna # 1 cannot be read • SR LED blinks to indicate the EEPROM in Antenna #2 cannot be read. Control The controller uses a microprocessor for deactivation and detection control. The controller also acts as the TSP/Sensormatic network hub (described later in this document). The intent of the RS485 network is to allow the POS register system to communicate via RS232 (POS 1 or POS 2) to other Sensormatic peripherals by allowing commands to ‘pass through’ the controller to the RS485 network. DUAL ANTENNA SCANMAX PRO DEACTIVATOR CONTROLLER INSTALLATION AND SERVICE GUIDE Note: SR label type and MMS selections apply to both antennas 8200-0365-01, REV. 1A 3 of 12 Preliminary 2003-11-21 POS Integration Interconnection Cables The 183cm (6ft) power cord attaches to the external power supply and into a 4-position minidin on the controller. The cord option selected depends upon destination. Scan I/O Port POS integration uses the Scan I/O port and/or an RS232 port. Scan I/O ports can be configured to accept specific operating voltage levels to control the deactivator. It will be compatible with the AcoustoLink and Footlink options. Cable length of SMPRO antennas is 3m (9.8ft). The extension cable is 3m (9.8ft) long. SCAN I/O Port Electrical Specifications Maximum input voltage: +25Vdc ±5% Input 1+ and Input 2+: - Input voltage: 5–20Vdc positive or negative polarity, >20–25Vdc positive polarity only - Current: 10mA source minimum - Minimum pulse duration: 100ms. Detect Out: open-collector side of an opto-isolator - Maximum pull-up voltage: +25Vdc - This output remains in the open state until a deactivation occurs. It then shorts to the Detect Common for a minimum of 50ms based on label vicinity to the antenna verse deactivation time. Detect common: Emitter side of the Detect Out opto-isolator normally should be tied to a ground return. Maximum Current limit: 60mA. Networking The RS232 ports, if not used by a scanner interface device or other auxiliary control device, can be used for communicating to the customer checkout register. The controller has a 6-position modular jack (RJ11) that is the input/output for the TSP/Sensormatic RS485 network. Information from the register, when addressed correctly, passes through the controller RS232 interface, to the RS485 network, and on to its intended recipient. To connect from the controller RS485 to peripherals, such as an exit EAS system or tag detacher, an optional interface assembly is required. This assembly contains two 3 position terminal blocks, two six-position modular jacks (RJ11), and an input modular jack. The length of the input cable from the controller to the networking terminal block is determined by the baud rate and line capacitance. DUAL ANTENNA SCANMAX PRO DEACTIVATOR CONTROLLER INSTALLATION AND SERVICE GUIDE 8200-0365-01, REV. 1A 4 of 12 Preliminary 2003-11-21 Connector Inputs/Outputs Installation The controller can be placed, out-of-the-box, on the countertop. It can also be attached to the underside of the countertop or to the sidewall of the counter using a mounting bracket. This bracket contains key slots for easy attachment. RS485: RJ11 modular jack Pin 1: GND Pin 2: Line Sync OUT Pin 3: Line Sync IN Pin 4: RS485 HI Pin 5: RS485 LO Pin 6: +5 WARNING! If mounting the controller to the sidewall of a counter, its cable connectors cannot face up. Detailed mounting instructions are supplied with the bracket (sold separately). Scan I/O Port (2): RJ45 modular jack Pin 1: +12Vdc Pin 2: Input 1 + Pin 3: Input 1 – Pin 4: Input 2 + Pin 5: Input 2 – Pin 6: Out OC Pin 7: Out Common Pin 8: Ground Equipment Required • Controller • Hard tag (non-deactivateable Ultra•Max tag) • Ultra•Max deactivateable low energy labels. Additional equipment required for advanced setup: Serial Port (2): 4/4 Modular Jack Note: Serial Port 1 (POS 1/SERV) is the only port that can be used for the service configurator. Pin 1: S1 Rx Pin 2: S1 Tx Pin 3: Ground Pin 4: Not Connected • Laptop with minimum Windows 95 • Standard CE RS232 Ultra•Max programming cable • Configurator software. Remote Port (2): RJ11 Modular Jack Pin 1: +22V Pin 2: Red LED Pin 3: Green LED Pin 4: Audio Pin 5: Key Switch Pin 6: Ground Antenna Out Port (2) Pin 1: X Pin 2: Y Pin 3: X ret Pin 4: Y ret Pin 5: Shield Pin 6: EEprom signal DUAL ANTENNA SCANMAX PRO DEACTIVATOR CONTROLLER INSTALLATION AND SERVICE GUIDE 8200-0365-01, REV. 1A 5 of 12 Preliminary 2003-11-21 Note: This procedure is used for Antenna 1 and Antenna 2. If only one antenna is used, it MUST be plugged into the Antenna 1 port for the unit to function properly. Basic Setup Figure 1. Controller control panel Referring to Figure 1: Power Button Mode Indicators POS Port 1. If used, plug either the indicator board cable (PowerPad Pro antenna only) and/or the remote alarm cable into the REMOTE port of the controller. A Y-adapter is required if using both devices. 2. Plug each antenna cable into one of the two ANTENNA ports on the controller. If using only one antenna, use only Antenna Port 1. RS485 Ethernet Scan I/O Ports 1 and 2 Service Port 1 Port 2 Antenna Ports 1 and 2 Remote Ports 1 and 2 IMPORTANT! If two antennas are used and one is an IS Pro antenna and one is not, the IS Pro antenna MUST be plugged into the Antenna 1 port or the unit will not function properly. Plug the dc power supply cord into the controller. Do not plug the dc supply into the ac outlet yet. WARNING! Do not plug or unplug ANY controller cables with power on. WARNING— RISK OF ELECTRIC SHOCK! Keep the power cord and antenna cable away from cash drawers and other items whose operation may pinch or otherwise damage them. Failure to do so can damage equipment or injure people nearby. 3. Plug the power supply into an ac outlet. The status indicator may blink orange while the controller auto-synchronizes. Once synchronization is complete, this indicator should turn solid green. Auto-synchronization can take up to ten seconds. Note: If the status indicator is blinking green, either the deactivation or transmit function is disabled. If the indicator is alternating red/yellow or is solid red, then there is no high voltage available for deactivation. For either case, contact the Customer Response Center. The complete list of status indications is shown on page 7. 4. Verify operation by swiping a deactivateable label across the antenna and passing it through the EAS system at the exit. DUAL ANTENNA SCANMAX PRO DEACTIVATOR CONTROLLER INSTALLATION AND SERVICE GUIDE 8200-0365-01, REV. 1A 6 of 12 Preliminary 2003-11-21 Controller Status Indicators Remote Alarm Module Status Indicator on Controller (Note: Orange lamp may appear yellow.) The remote alarm module (Figure 2) plugs into the REMOTE port on the controller. It contains the following: Solid Green Unit ready. Blinking Green Transmit disabled in detect only mode or by key switch or configurator. Blinking Orange Controller is in auto-sync. Solid Red Non-recoverable fault. a. Deactivation inhibit keyswitch. The key is turned 90° to inhibit deactivation. b. LEDs. Red and green LEDs indicate routine operation, special modes, and system faults. c. Beeper. Provides audio indication of detection. d. High/Low volume control slide switch. Mode Indicator on Controller (Press the panel button to cycle through the selections below.) SR LED on The controller is set for use with an SR label. SR LED off The controller is set for use with a DR label. MMS LED on The controller is set for Mag-Safe operation. MMS LED off The controller is set for routine operation. MMS LEDs blinks Antenna 1 EEPROM fault. SR LED blinks Antenna 2 EEPROM fault. e. Phone jack. Receives a 2.1m (7ft) modular cable from the REMOTE port on the controller. f. Two keyhole slots (not shown). Two slots in the back of the module attach it to a suitable mounting surface. Two screws secure the unit. Note: You may need the remote alarm module to diagnose certain problems with the deactivator. Figure 2. Remote alarm module Status Indicators on Remote Alarm Module (if used) Green On, Red Off Unit ready. Blinking green Transmit disabled in detect only mode or by key switch or configurator. Blinking green and red (For PowerPad Pro, blinking orange) Controller is in auto-sync. Green on, Red flashing every 250ms The high voltage circuit is not working. One beep The controller attempted to deactivate a label. Slow beep until a hard tag is removed from the field. The controller is in HT Test Mode. Multiple Fast Beeps Label present in Doublecheck or Detect Mode. Solid Red Label present in Detect Mode. DUAL ANTENNA SCANMAX PRO DEACTIVATOR CONTROLLER INSTALLATION AND SERVICE GUIDE 8200-0365-01, REV. 1A 7 of 12 Preliminary 2003-11-21 If unexplained deactivation occurs… Advanced Setup and Adapter Configuration Follow this procedure (except step 3) for each antenna as autosync should be completed only once. Manual operation must be used thereafter, as autosync will take both antennas out of their previous sync delay settings. Note: Be sure to adjust the correct antenna settings as indicated on the title bar of the configurator screen. If false deactivation occurs, the configuration default values need to be modified as follows: Note: If the antenna has optional extension cable PN XXXX, you MUST select Extension Cable in the Antenna Setup for the unit to function properly. 1. Plug your laptop programming cable into the POS 1/SERV port of the controller. 1. Plug your laptop programming cable into the POS 1/SERV port of the controller. 2. Start the AMB-9020 software configurator by clicking on the desktop icon. The Setup Screen appears (see Software Configurator Guide). 2. Click the desktop icon to start the configurator software. The Setup Screen appears. For control definitions, see the Software Configurator Guide. 3. On the Setup screen, click the RESYNC button. Verify auto sync is enabled. If unexplained deactivation discontinues, readjust the Detection Height setting; otherwise, continue. 3. Verify settings correspond to the antennas used as follows. Do not change settings yet. Default Settings Antenna Tx Power LP Pro Pad Med 8 (+1) inches 20 (+2.5) cm PowerPad Pro Med 7 (+1.5) inches 17.5 (+3.75) cm SlimPad Pro Med 6 (+1.5) inches 15 (+3.75) cm IP Pro Med 6 (+1.5) inches 15 (+3.75) cm CompactPad Pro Med 6 (+1) inches 15 (+2.5) cm ScanMax IS* Med 5 (+1) inches 12.7 (+2.5) cm ScanMax HS Med 5 (+1) inches 12.7 (+2.5) cm ScanMax NS Med 5 (+1) inches 12.7 (+2.5) cm 4. Ensuring no label/tag is close to the antenna, reduce the Detection Height setting one level at a time until the system does not false deactivate (firing without a label/tag present). Write this level down. Threshold 5. Set Detection Height level one step higher. Note: Maximum detection and deactivation height may be reduced compared with that listed in the table due to ambient noise and mounting locations. Note the new height. 6. If these steps fail to stop false deactivation, call the Customer Response Center for service. 4. Use the Detection Height setting to adjust the detection height for the checkout environment and to compensate for special mounting such as metal countertops. 5. Click the EXIT button on the configurator to exit the configurator. * ScanMax IS Enhanced Detection Mode Option. To enable 16.5–17.8cm (6.5–7in) detection with 10.2– 12.7cm (4–5in) deactivation, set detection compensation on the diagnostics screen to +20 for X and Y. If only “one” ScanMax IS antenna is used it MUST be plugged into the Antenna 1 port or the unit will not function properly. DUAL ANTENNA SCANMAX PRO DEACTIVATOR CONTROLLER INSTALLATION AND SERVICE GUIDE 8200-0365-01, REV. 1A 8 of 12 Preliminary 2003-11-21 If the system indicates the presence of a nondeactivateable label, but none is found, call the Customer Response Center for service. Troubleshooting Basic Troubleshooting If the deactivator continuously deactivates… If the deactivator is not deactivating labels… This indicates interference from nearby POS equipment picked up by the deactivation antenna. Try to reposition equipment such as check readers or displays. If deactivation continues, a service call is necessary. 1. Ensure all cables are plugged into the controller. Do not hot plug the antenna cable or the power cable from the controller. If deactivation height is significantly less than it should be… 2. Is the green LED on the controller lit? • • If not, there is no ac power and the unit cannot operate. Ensure the power supply is plugged into the ac outlet. If it is, check your store breaker panel. Is the MMS LED mode indicator solid yellow? If yes, this indicates low power deactivation, typically 7.6cm (3in), but dependent on antenna type. If low power deactivation is not a requirement, press the PROG button until both MODE LEDs go out. If it is, go to next step. 3. With no EAS label on the antenna check the color of the status indicator on the controller. • Green—go to next step. • Blinking green—transmitter is disabled or the unit is in Detect Only Mode. This occurs if the unit was configured with an optional remote and/or key switch and that remote was removed or damaged. To enable deactivation, turn the key switch of the remote unit to the on position and the light should turn solid green. This also bypasses any scan-enable function. If not in Detect Only Mode and no optional remote is connected, place a service call. • The deactivator automatically adjusts its detection and deactivation areas continuously based on the noise environment. Typical operation should be at about 2.5cm (1in) less than what it would be if the Threshold were set manually. If operation is outside this tolerance, do the following: 1. Be sure a label is not within the deactivation area. 2. Turn power off and on by unplugging and then replugging the ac line cord in the ac outlet. 3. Once the status light turns green, wait five seconds and check the deactivation/detection height. Yellow or red is solid or blinking—call the Customer Response Center to place a service call. 4. If performance remains poor, call the Customer Response Center to place a service call. Note: It is possible that a hard tag (nondeactivateable label such as that placed on clothing) is within the deactivation area. • If a remote is present: A slow ‘beep’ indicates this as an issue and the tag must be found and removed from the deactivation area. • If the remote is not present: Turn the unit on and off using the green rocker switch. If the green status LED comes on and there is an immediate 2 to 3 deactivations and then deactivation no longer continues, there is a non-deactivateable label present that must be removed from the deactivation area. DUAL ANTENNA SCANMAX PRO DEACTIVATOR CONTROLLER INSTALLATION AND SERVICE GUIDE Certain types of counter installations may cause the deactivation height to be less than the height indicated by the configurator. In rare instances, the counter type may even cause deactivation attempts at a height outside the height specified. To ensure the deactivator operates within the indicated height, use Detection Compensation. See “If Deactivation Height is Low” and “If the Deactivator Fires at a Label Outside the Dx Area”. 8200-0365-01, REV. 1A 9 of 12 Preliminary 2003-11-21 Advanced Troubleshooting If the Unit False Fires… Use this procedure only when the following occurs: 1. Re-sync the controller by pressing the Re-Sync button on the configurator. Be sure AUTOSYNC is enabled. If false firing stops, troubleshooting is complete. • • • Unit is not deactivating labels Unit false fires Deactivation height is very low 2. Remove the antenna and rotate it horizontally and vertically until deactivation stops. Rotate the antenna again until deactivation begins. This is the direction of interference. Equipment required: EAS non-deactivateable label, laptop with minimum Window 98 SE, service configurator, RS232 programming cable (standard Ultra•Max CE cable). 3. Reposition equipment that may be causing interference such as card readers and displays. Typically, most POS equipment should be 30.5cm (12in) from the antenna. Before You Begin… Be sure you have completed basic troubleshooting before using this procedure. If troubleshooting is still necessary, turn on the controller and connect the RS232 cable to your serial port and the POS 1/SERV port of the controller. 4. If false firing stops, troubleshooting is complete. If false firing continues, do the following: On the setup screen make sure that Detection Compensation is set to 0. If false firing continues, go to the next bullet. Note: As indicated in basic troubleshooting, a solid red light on the status indicator is non-repairable at the customer site. Return the unit to the service center for repair. On the diagnostics screen of the configurator, look at the noise levels. If possible, rotate the antenna until the noise is minimized. Note: If swapping out the controller for a new one, no set-up is required. Simply plug in all cables and turn the unit on. Inform the customer that the unit is “advance replaceable” and that a service call is not necessary. Adjust the threshold level on the configurator down one-step-at-a-time until false deactivation stops. Set the threshold one step higher. Troubleshooting is complete. If false deactivation continues go to next step. If the Unit does not Deactivate… If basic troubleshooting has been completed and the green LED is still blinking: If the Deactivator Fires at a Label Outside the Dx Area… 1. See if a non-deactivateable label (hard tag) is within 30.5cm (12 in) of the antenna. It is possible that the metal counter or mounting bracket is affecting the detection field. 2. On the set-up screen for the antenna being tested, disable Hard Tag Check and ensure Detect Only is not enabled. On the configurator, while holding a tag above the center of pad, adjust Detection Compensation negative until firing occurs only when tag is at or below the deactivation height set on the configurator. 3. Unplug the DC power supply from the ac outlet and then plug it back in. If deactivation occurs, there is a non-deactivateable label or hard tag within the deactivation area preventing normal operation. Remove the label or hard tag. On the configurator adjust the Detection Compensation negative. If false deactivation stops and the deactivation height is OK, troubleshooting is complete. If not, return the controller for service. Note: If the label causing the problem cannot be found, swap the controller with one from an adjacent register. If the problem continues, something within the checkout area responds to the detection field like a label and the Hard Tag Check mode must remain disabled for operation. If the unit still does not deactivate, return it for service. DUAL ANTENNA SCANMAX PRO DEACTIVATOR CONTROLLER INSTALLATION AND SERVICE GUIDE 8200-0365-01, REV. 1A 10 of 12 Preliminary 2003-11-21 If Deactivation Height is Low… 1. Observe the noise level indicator on the configurator. 2. With customer approval, reposition POS equipment such as card readers and displays until the noise level minimizes. Typically, most POS equipment should be 30.5cm (12in) from the antenna. If deactivation performance is acceptable, troubleshooting is complete. If the noise level does not decrease to where deactivation is acceptable, continue to the next step. 3. INCREASE transmitter power to maximum. If false deactivation does not occur, this setting can be used. If deactivation height has not improved, continue to next step. 4. Is it possible that a metal counter or mounting bracket affected the detection field? On the configurator, while holding a label above the center of the pad, adjust Detection Compensation positive until firing occurs only when tag is at and below the deactivation height set on configurator. Note: Depending on the severity, compensation may not be enough to restore operation to maximum deactivation height. On the configurator, adjust Detection Compensation positive. If deactivation height improves, troubleshooting is complete. If not, return the controller for service and contact Sensormatic Technical Support via the Customer Response Center. DUAL ANTENNA SCANMAX PRO DEACTIVATOR CONTROLLER INSTALLATION AND SERVICE GUIDE 8200-0365-01, REV. 1A 11 of 12 Preliminary 2003-11-21 Specifications Declarations The input voltage to the power supply shall be 90– 264 VAC, 50 or 60 Hz ±5%. AC line current shall not exceed 2 amps rms. The power supply output to the controller must be 22Vdc +5%. Sensormatic power supply 606-0049-01 is specified for this application. Regulatory Compliance EMC ...............................................47 CFR, Part 15 RSS 210 EN 300 330 EN 301 489 Electrical Safety....................................................... UL 60950 CSA C22.2 No 60950 EN 60950 Voltage input to power supply ........................... 90–264Vac, 50/60Hz (±5%) Voltage input from power supply ....................... 22Vdc FCC COMPLIANCE: This equipment complies with Part 15 of the FCC rules for intentional radiators and Class A digital devices when installed and used in accordance with the instruction manual. Following these rules provides reasonable protection against harmful interference from equipment operated in a commercial area. This equipment should not be installed in a residential area as it can radiate radio frequency energy that could interfere with radio communications, a situation the user would have to fix at their own expense. AC line current ............................. 2Arms Environmental Operating temperature................. 0 to 40°C (32° to 104°F) Non-operating temperature.......... –40° to 70°C (–40° to 158°F) EQUIPMENT MODIFICATION CAUTION: Equipment changes or modifications not expressly approved by Sensormatic Electronics Corporation, the party responsible for FCC compliance, could void the user's authority to operate the equipment and could create a hazardous condition. Relative humidity ......................... 0 to 90% non-condensing Mechanical Height .......................................... 10cm (3.9in) Other Declarations Width ........................................... 26.3cm (10.4in) WARRANTY DISCLAIMER: Sensormatic Electronics Corporation makes no representation or warranty with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Further, Sensormatic Electronics Corporation reserves the right to revise this publication and make changes from time to time in the content hereof without obligation of Sensormatic Electronics Corporation to notify any person of such revision or changes. Depth ........................................... 22.1cm (8.7in) Weight ......................................... 2.5kg (5.5 lbs) LIMITED RIGHTS NOTICE: For units of the Department of Defense, all documentation and manuals were developed at private expense and no part of it was developed using Government Funds. The restrictions governing the use and disclosure of technical data marked with this legend are set forth in the definition of “limited rights” in paragraph (a) (15) of the clause of DFARS 252.227.7013. Unpublished - rights reserved under the Copyright Laws of the United States. TRADEMARK NOTICE: ScanMax and Sensormatic are registered trademarks of Sensormatic Electronics Corporation. Other product names mentioned herein may be trademarks or registered trademarks of Sensormatic or other companies. No part of this guide may be reproduced in any form without written permission from Sensormatic Electronics Corporation. MDR 11/03 DUAL ANTENNA SCANMAX PRO DEACTIVATOR CONTROLLER INSTALLATION AND SERVICE GUIDE 8200-0365-01, REV. 1A 12 of 12
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