UNION COMMUNITY T1SC Fingerprint Access Controller User Manual AC7000 UserGuide 1 0
UNION COMMUNITY Fingerprint Access Controller AC7000 UserGuide 1 0
User Manual
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| Document ID | 4184158 |
| Application ID | KRX4bYsDngyCEB67hFMNGw== |
| Document Description | User Manual |
| Short Term Confidential | No |
| Permanent Confidential | No |
| Supercede | No |
| Document Type | User Manual |
| Display Format | Adobe Acrobat PDF - pdf |
| Filesize | 94.84kB (1185468 bits) |
| Date Submitted | 2019-02-28 00:00:00 |
| Date Available | 2019-02-28 00:00:00 |
| Creation Date | 2019-02-20 13:41:33 |
| Producing Software | Microsoft Office Word 2007 |
| Document Lastmod | 2019-02-20 13:41:33 |
| Document Title | AC7000_UserGuide_1.0 |
| Document Creator | Microsoft Office Word 2007 |
| Document Author: | iddol |
eNBioAccess-T1 User Guide Version Eng-1.6 © Copyright 2013, NITGEN Co., Ltd. All rights reserved It is strictly prohibited to compile, duplicate or publish part or whole of this manual prior written consent of NITGEN. The specification of this product may be changed without prior notice to improve its functionality. The logo of NITGEN&COMPANY is a registered trademark of NITGEN Co., Ltd. Other names or trademarks are registered trademarks of their respective owners. (05836) (Munjeong-dong, Daemyung VALEON) 12th Floor, 127, Beobwon-ro, Songpa-gu, Seoul, Korea Tel : 82-2-6488-3232 , Fax : 82-2-6488-3099, E-Mail: customer@nitgen.com; http://www.nitgen.com eNBioAccess-T1 User GuideVersion Date Description 1.0 2016-3-30 Initial Release 2_000_0014 1.1 2016-4-08 Change Wordings and Add Notes 2_000_0015 1.2 2016-7-08 Add RS485 function 2_000_0023 1.4 2016-7-15 Change Door Open interval 2_000_0025 1.5 2016-9-12 Change Door Open interval 2_000_0026 1.6 2016-10-17 Add scope of RS485 ID 2_000_0027 (05836) (Munjeong-dong, Daemyung VALEON) 12th Floor, 127, Beobwon-ro, Songpa-gu, Seoul, Korea Tel : 82-2-6488-3232 , Fax : 82-2-6488-3099, E-Mail: customer@nitgen.com; http://www.nitgen.com Firmware Version eNBioAccess-T1 User Guide The NITGEN access control system of eNBioAccess-T1 is the optimized product by organically combining the globally recognized core technologies of NITGEN, such as a fingerprint recognition algorithm, optical sensors, embedded design technology, and software application technology. This product is designed with maximum consideration for the efficiency of operation so that standalone terminals can be monitored and managed comprehensively and systematically from a remote place via a network. Easy Management Software High-tech Biometric Technology Ergonomic Design (138-827) (Bangi-dong, Hyundai Topics Building) 4th Floor, Wiryeoseongdaero, Songpa-gu, Seoul, Korea Tel : 82-2-6488-3232 , Fax : 82-2-6488-3099, E-Mail: customer@nitgen.com; http://www.nitgen.com eNBioAccess-T1 User Guide Administrator (Admin) - The administrator can access to the terminal menu mode. He/she has the authority to add/modify/delete terminal users and to change the operating environment by changing settings. - If there is no registered administrator in the terminal, anybody can access to the terminal menu and change settings. It is recommended that more than one administrator will be necessarily registered in the terminal. - The administrator has the authority to change critical environmental settings of the fingerprint reader. So, special attention is required to its registration and operation. 1:1 Authentication - The user fingerprint is verified after entering User ID or Card. - Only User ID or the user fingerprint registered to the card is compared. This is called One-toOne Authentication. 1:N Identification - The user is searched only by the fingerprint. - The same fingerprint as the input fingerprint is identified among the registered fingerprints without User ID or Card entered. This is called One-to-N Identification. Authentication Level - As a level used for fingerprint authentication, it is displayed in Step 1 to 9. Authentication cannot be allowed before the degree of match between two fingerprints is higher than the set authorization level. - The higher authentication level may ensure the higher security. But it requires the relatively high concordance rate. When authenticating User ID, it high likely to deny authentication. - 1:1 Level: Authentication level applied when 1:1 authentication - 1:N Level: Authentication level applied when 1:n authentication LFD (Live Finger Detection): Fake fingerprint prevention function - The LFD allows only actual fingerprints to be entered, except for any fake fingerprints made of rubber, paper, film, and silicon and the like. (138-827) (Bangi-dong, Hyundai Topics Building) 4th Floor, Wiryeoseongdaero, Songpa-gu, Seoul, Korea Tel : 82-2-6488-3232 , Fax : 82-2-6488-3099, E-Mail: customer@nitgen.com; http://www.nitgen.com eNBioAccess-T1 User Guide Table of Contents ............................................................................................................... 2 ....................................................................................................... 3 ......................................................................................................................... 4 Table of Contents ................................................................................................................. 5 1. Before Getting Started ..................................................................................................... 7 1.1. Safety Notes ..................................................................................................................................... 7 1.2. Product Details ................................................................................................................................ 8 1.3. LED signals displayed during operation ......................................................................................... 9 1.4. Buzzer guide announced during operation ..................................................................................... 9 1.5. How to register and enter correct fingerprint ................................................................................. 9 2. Product Descriptions ..................................................................................................... 11 2.1. Product Features.............................................................................................................................11 2.2. Configuration Diagram ................................................................................................................. 12 2.2.1. Standalone Use (Access) ....................................................................................................... 12 2.2.2. Connecting to the PC server (Access, T&A) .......................................................................... 12 2.3. Product Specification ..................................................................................................................... 13 3. Environment Setting ...................................................................................................... 14 3.1. Checkpoints before environment setting ....................................................................................... 14 3.1.1. To run iAccess Plus (Mobile App) ......................................................................................... 14 3.1.2. To enter the administrator menu............................................................................................. 14 3.2. User Management .......................................................................................................................... 15 3.2.1. Add User ............................................................................................................................... 15 3.2.2. Delete ................................................................................................................................... 15 3.3.3. Change.................................................................................................................................. 16 3.3. Terminal Setting............................................................................................................................. 17 3.3.1. Setting via “iAccess Plus” ..................................................................................................... 17 3.3.2. To set the terminal IP via Access Manager ............................................................................. 20 4. How to Use Terminal ..................................................................................................... 23 4.1. Authentication................................................................................................................................ 23 4.1.1. Fingerprint Authentication ..................................................................................................... 23 4.1.2. Card Authentication .............................................................................................................. 23 4.1.3. Multi Authentication ............................................................................................................. 23 5. Troubleshooting ............................................................................................................. 24 (138-827) (Bangi-dong, Hyundai Topics Building) 4th Floor, Wiryeoseongdaero, Songpa-gu, Seoul, Korea Tel : 82-2-6488-3232 , Fax : 82-2-6488-3099, E-Mail: customer@nitgen.com; http://www.nitgen.com eNBioAccess-T1 User Guide 5.1. When the fingerprint authentication time is too long or fails ....................................................... 24 5.2. When the fingerprint is not entered well ....................................................................................... 24 5.3. When the RF card authentication fails .......................................................................................... 24 5.4. When the network is not connected ............................................................................................... 24 5.5. When the authentication is successful but the door does not open ............................................... 25 5.5. When the user is not registered ..................................................................................................... 25 5.6. When the product is unstable or does not work ............................................................................ 25 (138-827) (Bangi-dong, Hyundai Topics Building) 4th Floor, Wiryeoseongdaero, Songpa-gu, Seoul, Korea Tel : 82-2-6488-3232 , Fax : 82-2-6488-3099, E-Mail: customer@nitgen.com; http://www.nitgen.com eNBioAccess-T1 User Guide 1. Before Getting Started 1.1. Safety Notes Warning Do not operate the terminal with wet hands, and pay attention not to let any liquid Keep the terminal away such as water enter inside the from inflammables. terminal. → Otherwise, it may cause → Otherwise, malfunction a fire. or electric shock may be caused. Do not disassemble, repair or remodel the terminal at your Do not allow children to disposal. touch the terminal → carelessly. → Otherwise, it Otherwise, it may cause may cause safety accidents malfunction, electric shock, or of children or malfunction. a fire. - Non-compliance of safety notes may cause death or serious injury for users. Cautions Do not install the terminal in a place exposed to direct sunlight. → Otherwise, it may cause malfunction, deformation and discoloration. Do not clean this terminal by sprinkling water, nor wipe it with benzene, thinner, and alcohol. → Otherwise, it may cause electric shock or a fire. Do not install the terminal in humid or dusty places. → Otherwise, it may cause malfunction. Keep the terminal away from magnets. → Otherwise, it may cause failure and malfunction. Keep the fingerprint input section clean. → Otherwise, the fingerprint cannot be recognized correctly. Do not spray insecticides or inflammables on the terminal. → Otherwise, it may cause deformation and discoloration. Keep the terminal away from shock or sharp objects. → Otherwise, it may damage the terminal and result in malfunction. Do not install the terminal in a place where there is a severe change in temperature. → Otherwise, it may cause malfunction. - Non-compliance of safety notes may cause personal injury or property damage for users. ※ We are not responsible for any accidents and damage that may arise from non-compliance of the information in this manual. (138-827) (Bangi-dong, Hyundai Topics Building) 4th Floor, Wiryeoseongdaero, Songpa-gu, Seoul, Korea Tel : 82-2-6488-3232 , Fax : 82-2-6488-3099, E-Mail: customer@nitgen.com; http://www.nitgen.com eNBioAccess-T1 User Guide 1.2. Product Details Status LED Fingerprint Sensor Card Sensor (138-827) (Bangi-dong, Hyundai Topics Building) 4th Floor, Wiryeoseongdaero, Songpa-gu, Seoul, Korea Tel : 82-2-6488-3232 , Fax : 82-2-6488-3099, E-Mail: customer@nitgen.com; http://www.nitgen.com eNBioAccess-T1 User Guide 1.3. LED signals displayed during operation ● ● ● Lighting Flickering Lighting Flickering : Normal status : When the input of fingerprint and card user is on standby : Light up for 1 second upon successful authentication. : Flicker at one second interval when FW is downloaded and when an administrator application is entered. Lights-out : Normal status Lighting : Light up for one second when authentication fails. Flickering : Flicker for one second upon the warning status (forced opening, nonconnection of server, etc.). 1.4. Buzzer guide announced during operation Ppik When fingerprint or card is read When the card is read, When the FP is entered in the FP window Ppibik When failure If authentication fails or the user's input is wrong, If the control and setting of the terminal fail Ppiriririk When input standby When it is notified that the input of fingerprint and card user is on standby When success If authentication is successful, If the terminal is successfully booted, If the control and setting of the terminal and successfully completed Ppiririk 1.5. How to register and enter correct fingerprint Correct fingerprint input method Enter your fingerprint as if you take a thumbprint by using your forefinger if possible. The fingerprint cannot be correctly registered and entered only by your fingertips. The center of the fingerprint should be touched with the fingerprint input section. (138-827) (Bangi-dong, Hyundai Topics Building) 4th Floor, Wiryeoseongdaero, Songpa-gu, Seoul, Korea Tel : 82-2-6488-3232 , Fax : 82-2-6488-3099, E-Mail: customer@nitgen.com; http://www.nitgen.com eNBioAccess-T1 User Guide 10 Enter the fingerprint of your forefinger if possible. When using your forefinger, you can enter your fingerprint correctly and safely. Make sure that the fingerprint is unclear or wounded. Too dry, wet, blurry or wounded fingerprints are difficult to recognize. In this case, the fingerprint of another finger should be registered. Precautions subject to your fingerprint status The availability of the fingerprint may vary subject to your fingerprint status. This product consists of a fingerprint recognition system and cannot recognize the damaged or unclear fingerprints. The fingerprint should be registered using the RF card. If your hands are dry, you can blow your breath on the system to operate it more smoothly. For children, too small or unclear fingerprints may be difficult or impossible to use. They need to register a new fingerprint every six months. For seniors, the fingerprint with too many lines may not be registered. It is recommended that you will register more than two fingerprints if possible. In order to increase the fingerprint authentication rate, it is recommended to use six of the ten fingers as illustrated below (both thumbs, forefingers, middle fingers). (138-827) (Bangi-dong, Hyundai Topics Building) 4th Floor, Wiryeoseongdaero, Songpa-gu, Seoul, Korea Tel : 82-2-6488-3232 , Fax : 82-2-6488-3099, E-Mail: customer@nitgen.com; http://www.nitgen.com eNBioAccess-T1 User Guide 11 2. Product Descriptions 2.1. Product Features Easy to verify your ID via fingerprint - The use of the fingerprint recognition technology (Biometrics) can prevent forgetting your password, losing your card or key, or avoid the risk of their theft. The use of personal fingerprints enhances the security of authentication. Waterproof and dustproof functions - Acquired the IP65 level of waterproof and dustproof certification. Various card options - 13.56MHz-based Mifare and HID iClass cards are supported optionally. Access control system using the local area network (LAN) - The fingerprint reader communicates with the authentication server using a TCP/IP protocol. Therefore, this terminal can be applied to the existing LAN and has easy expandability. It ensures a fast speed by 10/100 Mbps Auto Detect and facilitates management and monitoring via the network. Mobile interlocking function - By using Smartphone Bluetooth, the terminal can be set to Admin App (iAccess Plus). (138-827) (Bangi-dong, Hyundai Topics Building) 4th Floor, Wiryeoseongdaero, Songpa-gu, Seoul, Korea Tel : 82-2-6488-3232 , Fax : 82-2-6488-3099, E-Mail: customer@nitgen.com; http://www.nitgen.com eNBioAccess-T1 User Guide 12 2.2. Configuration Diagram 2.2.1. Standalone Use (Access) DC12V Adapter Electrical Lock (Lock+, Lock-, Monitor) 2.2.2. Connecting to the PC server (Access, T&A) TCP/IP TCP/IP TCP/IP Fingerprint Authentication Server Internet / WAN / LAN TCP/IP Remote Administrator Program (User and Terminal Setting Management) TCP/IP T&A Control Program TCP/IP (138-827) (Bangi-dong, Hyundai Topics Building) 4th Floor, Wiryeoseongdaero, Songpa-gu, Seoul, Korea Tel : 82-2-6488-3232 , Fax : 82-2-6488-3099, E-Mail: customer@nitgen.com; http://www.nitgen.com eNBioAccess-T1 User Guide 13 2.3. Product Specification ITEM SPEC CPU 400MHz 32Bit RISC CPU REMARKS 4MB Nor Flash + 256MB Nand Flash MEMORY 64MB RAM Authentication Speed Number of Users 1:1 < Within 0.2 second 1:N < Within 1 second (Based on 2,000 fingerprints) 10,000 User / 10,000 Card 10,000 Finger 100,000 Log Fingerprint Sensor Optical Scan Area / Resolution 16 * 18mm / 500 DPI Temperature / Humidity -20 ~ 60 ℃ / Lower than 90% RH INPUT : Universal AC100 ~ 250V AC / DC Adapter OUTPUT : DC 12V (Option : DC 24V) UL, CSA, CE Approved Lock Control EM, Strike, Motor Lock, Auto Door I/O 3 In (1 Exit, 2 Monitor) TCP/IP (10/100Mbps) Communication Port RS-485 Wiegand In/Out Card Reader High Frequency(13.56MHz) – Mifare, HID iClass Foreign Authentication KC, CE, FCC SIZE 75.0mm(W) * 182.5mm(H) * 39.2mm(D) (138-827) (Bangi-dong, Hyundai Topics Building) 4th Floor, Wiryeoseongdaero, Songpa-gu, Seoul, Korea Tel : 82-2-6488-3232 , Fax : 82-2-6488-3099, E-Mail: customer@nitgen.com; http://www.nitgen.com Authentication Server Communication Controller Communication Card Reader or Controller Communication Optional eNBioAccess-T1 User Guide 14 3. Environment Setting 3.1. Checkpoints before environment setting 3.1.1. To run iAccess Plus (Mobile App) Search “iAccess Plus” at the smartphone app store to install a mobile app. Press “iAccess Plus” icon installed on your smartphone to run the program. The initial screen will appear. After 2-3 seconds, it will automatically go to the Intro menu. 3.1.2. To enter the administrator menu Select View] button on the [Terminal List] screen, and the connection window will appear. If no administrator is registered, you can access the terminal without entering your ID and password on the login window. If any administrator has been registered, you can access the terminal using the proper administrator authentication scheme. If your ID is entered, attempt 1:1 Authentication. If your ID is not entered, attempt 1:N Authentication. If you have successfully logged in the terminal, the screen goes to the User Management screen. (138-827) (Bangi-dong, Hyundai Topics Building) 4th Floor, Wiryeoseongdaero, Songpa-gu, Seoul, Korea Tel : 82-2-6488-3232 , Fax : 82-2-6488-3099, E-Mail: customer@nitgen.com; http://www.nitgen.com eNBioAccess-T1 User Guide 15 3.2. User Management 3.2.1. Add User Select [Add] on the [User Management] screen, and the following screen will appear. Enter your registration information on the Add User screen. When the information is completely entered, select the [Save] button in the top right of the screen. Once the user information has been correctly entered, the fingerprint is ready to be entered in either the terminal or the card. If the set authentication scheme is completely registered, the screen returns to the User Management screen. 3.2.2. Delete Select [Edit] on the [User Management] screen, and the following screen will appear. To delete all users, press the [Delete All] button. To delete part of users, select any delete target users, and press the [Delete] button. (When the network mode is set, the [Delete All] button is disabled.) (138-827) (Bangi-dong, Hyundai Topics Building) 4th Floor, Wiryeoseongdaero, Songpa-gu, Seoul, Korea Tel : 82-2-6488-3232 , Fax : 82-2-6488-3099, E-Mail: customer@nitgen.com; http://www.nitgen.com eNBioAccess-T1 User Guide 16 3.3.3. Change Click the user to change on the [User Management] screen, the screen will go to the [User Details] screen. When you select the [Save] button after modifying the items except the ID, if there is any additional authentication means, the terminal becomes the input standby status and carries out additional registration. When the change is completed, the screen returns to the User Management screen. (138-827) (Bangi-dong, Hyundai Topics Building) 4th Floor, Wiryeoseongdaero, Songpa-gu, Seoul, Korea Tel : 82-2-6488-3232 , Fax : 82-2-6488-3099, E-Mail: customer@nitgen.com; http://www.nitgen.com eNBioAccess-T1 User Guide 17 3.3. Terminal Setting 3.3.1. Setting via “iAccess Plus” Select [Setting] on the bottom right, and the following screen will appear. To change the terminal settings, press the [Edit] button on the top right to switch to the edit mode. When the terminal settings are finished, press the [Save] button to save the changes and exit the setting. Terminal Name The name of the terminal will be displayed. LFD Level The fake fingerprint is likely to be recognized. Therefore, the higher level of security application may be used. The higher security level may need the longer time to verify the fingerprints of some registered users. The security level for the stage of 0-3 is supported. Door Open Status 1 Set when connecting external contacts. Settings No Use Display Method No external lock is used. Normal open Normal close When the power is applied, the lock is open. When the power is applied, the lock is closed. Door Open Interval The unlock time can be set from 0.1 to 20 seconds. (138-827) (Bangi-dong, Hyundai Topics Building) 4th Floor, Wiryeoseongdaero, Songpa-gu, Seoul, Korea Tel : 82-2-6488-3232 , Fax : 82-2-6488-3099, E-Mail: customer@nitgen.com; http://www.nitgen.com eNBioAccess-T1 User Guide 18 Card Format The type of card to be used can be set. Settings No Use Display Method Do not use the card authentication EM MIFARE HID 26bit HID 35Bit HID 37Bit iClass 26Bit iClass 35Bit iClass 37Bit Use a low-frequency (125KHz) EM card Use a high-frequency (13.56MHz) MIFARE card Use a low-frequency (125KHz) HID 26 Bit card Use a low-frequency (125KHz) HID 35 Bit card Use a low-frequency (125KHz) HID 37 Bit card Use a HID iClass 26 Bit card Use a HID iClass 35 Bit card Use a HID iClass 37 Bit card Wiegand Output This mode is available if the terminal is equipped with a separate controller operated by Wiegand input. Settings No Use Display Method Do not use the Wiegand communication 26Bit 34Bit Perform the Wiegand communication by a format of 26Bit Perform the Wiegand communication by a format of 34Bit Device Mode If reader mode is selected, wiegand output is Card Number when authentication is Success. If access control is selected, wiegand output is User’s ID when authentication is Success. Sitecode Set the value of Sitecode to transfer upon Wiegand output. If Wiegand output is 26bit, a value of 0 to 255 can be set. If Wiegand output is 34Bit, a value of 0 to 32767 can be set. Ext 485 Can select external RS 485 device. If is select CP040, CP040 process authentication and lock control, log data. 485 ID Can assign ID of External RS 485 device to 0-7. 1:N Level When 1:N authentication, set the verification level to 5-9. 1:1 Level When 1:1 authentication, set the verification level to 1-9. Max ID Length This indicates the length of ID which can be entered to the maximum. Network Mode Set whether the terminal is used to either a stand-alone mode or a network mode. (138-827) (Bangi-dong, Hyundai Topics Building) 4th Floor, Wiryeoseongdaero, Songpa-gu, Seoul, Korea Tel : 82-2-6488-3232 , Fax : 82-2-6488-3099, E-Mail: customer@nitgen.com; http://www.nitgen.com eNBioAccess-T1 User Guide 19 Node ID Set the terminal ID to add to ACM Pro in the range of 1 to 2000. Use DHCP Set whether to use a static IP. Terminal IP Set the terminal IP. Server IP When the terminal is used in conjunction with Access Manager, set the server IP. Subnet Mask Set the subnet mask value of the terminal. Gateway Set the gateway value of the terminal. Port No. Set the Access Manager Server port to 2000-65535. (Default: 7332) Network Timeout Set the communication cycle time between the Access Manager server and the terminal to the range of 2-20. Time Synchronization Set time of device to time of smart phone. Firmware Version The terminal firmware version and the BLE firmware version are displayed. Initialize All data except logs and user information are initialized. Factory Initialization Initialize the settings of the terminal as set at a factory. ※ The terminal is rebooted after saving the settings. Therefore, it is recommended to access the terminal after the lapse of 30 to 60 seconds. (138-827) (Bangi-dong, Hyundai Topics Building) 4th Floor, Wiryeoseongdaero, Songpa-gu, Seoul, Korea Tel : 82-2-6488-3232 , Fax : 82-2-6488-3099, E-Mail: customer@nitgen.com; http://www.nitgen.com eNBioAccess-T1 User Guide 20 3.3.2. To set the terminal IP via Access Manager By running terminal search items in the terminal management menu of Access Manager Professional, perform the setting of terminal IP. When clicking the Search button on the above screen, the unregistered terminals in Access Manager Professional will appear as shown below. (138-827) (Bangi-dong, Hyundai Topics Building) 4th Floor, Wiryeoseongdaero, Songpa-gu, Seoul, Korea Tel : 82-2-6488-3232 , Fax : 82-2-6488-3099, E-Mail: customer@nitgen.com; http://www.nitgen.com eNBioAccess-T1 User Guide 21 When clicking the “...” button, the detailed setting screen will appear as shown below. To change the terminal ID and network settings, select the terminal to set, enter the change value, and click the “ID Change” or “IP Change” button. Then, you can check that the terminal value is changed. (138-827) (Bangi-dong, Hyundai Topics Building) 4th Floor, Wiryeoseongdaero, Songpa-gu, Seoul, Korea Tel : 82-2-6488-3232 , Fax : 82-2-6488-3099, E-Mail: customer@nitgen.com; http://www.nitgen.com eNBioAccess-T1 User Guide 22 Set Terminal ID and Terminal Network and then click the “Request Connect” button at the bottom, and the terminal will appear as the unregistered status on the Access Manager Professional screen and the settings will be finished. ※ For more details, please refer to the Access Manager Professional Manual. (138-827) (Bangi-dong, Hyundai Topics Building) 4th Floor, Wiryeoseongdaero, Songpa-gu, Seoul, Korea Tel : 82-2-6488-3232 , Fax : 82-2-6488-3099, E-Mail: customer@nitgen.com; http://www.nitgen.com eNBioAccess-T1 User Guide 23 4. How to Use Terminal 4.1. Authentication 4.1.1. Fingerprint Authentication Place your finger on the fingerprint sensor. Then, the fingerprint sensor will light on and receive fingerprint input. Keep your finger on the fingerprint sensor until the light turns off completely. 4.1.2. Card Authentication Place the card on the card sensor of the terminal. 4.1.3. Multi Authentication For users who have to be authenticated by the combination authentication methods such as “Card and Fingerprint”, if the first input authentication method is successful, the remaining authentication method is performed. (138-827) (Bangi-dong, Hyundai Topics Building) 4th Floor, Wiryeoseongdaero, Songpa-gu, Seoul, Korea Tel : 82-2-6488-3232 , Fax : 82-2-6488-3099, E-Mail: customer@nitgen.com; http://www.nitgen.com eNBioAccess-T1 User Guide 24 5. Troubleshooting 5.1. When the fingerprint authentication time is too long or fails When the terminal operates by the 1:N (Server) authentication in the network mode, if the server is used for personal or business use, a server load may reduce the fingerprint recognition rate and require the long fingerprint authentication time. It is recommended to build a dedicated server. Check that there are any scratches or foreign matters in your finger or FP sensor. If there are foreign matters, wipe them with a dry cloth. If there is a large scratch, re-register another fingerprint through the administrator. If the fingerprint status is bad, lower the individual security level in the user information and attempt 1:1 Authentication. If the RF card registered by the user’s ID has been authenticated, when the fingerprint authentication fails, whether the user exists or not is verified. Check that the user is a registered user. 5.2. When the fingerprint is not entered well Very dry or wet fingerprints may not be normally entered. If the fingerprint is wet, wipe it with a dry towel. If the fingerprint is dry, blow your breath or apply oil on your hands. Then, try to enter the fingerprint again. 5.3. When the RF card authentication fails Check that the card possessed by users conforms to the card type set in the “RF Card Type” in the “Option Setting” of the Access Manager program. 5.4. When the network is not connected Check that the terminal is registered in the terminal management item in the information management menu of Access Manager Professional. If the terminal is not registered, check that it is set in the terminal search of Access Manager Professional. Server IP of which Access Manager Professional is installed Check that the terminal ID is set up correctly. If DHCP is not used, check the relevant information. (138-827) (Bangi-dong, Hyundai Topics Building) 4th Floor, Wiryeoseongdaero, Songpa-gu, Seoul, Korea Tel : 82-2-6488-3232 , Fax : 82-2-6488-3099, E-Mail: customer@nitgen.com; http://www.nitgen.com eNBioAccess-T1 User Guide 25 5.5. When the authentication is successful but the door does not open Check that the access is controlled by the time zone. 5.5. When the user is not registered This product is set by default to operate as a network mode. If the connection is abnormal in the network mode, the user cannot be registered. Check the network connection status. 5.6. When the product is unstable or does not work Select the terminal in the terminal management menu of Access Manager Professional, click the right mouse button, and select the [terminal Restart] item. Then, the terminal will restart. If the server management program is being used, try to run the server again. If the terminal does not normally work after checking all of the above, please contact our Customer Support Team. (138-827) (Bangi-dong, Hyundai Topics Building) 4th Floor, Wiryeoseongdaero, Songpa-gu, Seoul, Korea Tel : 82-2-6488-3232 , Fax : 82-2-6488-3099, E-Mail: customer@nitgen.com; http://www.nitgen.com eNBioAccess-T1 User Guide 26 FCC Information This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions : (1) This Device may not cause harmful interface, and (2) This device must accept any interference received, including interference that may cause undesired operation. Note: This equipment has been tested and found to comply with the limits for CLASS B digital device, pursuant to Part 15 of FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try correct the interference by one or more of the following measures: 1.1. Reorient or relocate the receiving antenna. 1.2. Increase the separation between the equipment and receiver. 1.3. Connect the equipment into an outlet on a circuit different from that to which receiver is connected. 1.4. Consult the dealer or experienced radio/TV technician for help. WARNING Changes or modifications not expressly approved by the manufacturer could void the user’s authority to operate the equipment. “CAUTION : Exposure to Radio Frequency Radiation. This equipment should be installed and operated with a minumum distance of 20 cm between the radiator and your body. (138-827) (Bangi-dong, Hyundai Topics Building) 4th Floor, Wiryeoseongdaero, Songpa-gu, Seoul, Korea Tel : 82-2-6488-3232 , Fax : 82-2-6488-3099, E-Mail: customer@nitgen.com; http://www.nitgen.com
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