Unitron Hearing UDIRECT Wireless Fitting Device User Manual 29 5452 02 conNT BTEgd eng

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uDirect™
Guide
Table of Contents
Your Passport™ Hearing Instruments ............................1
Practical Solutions to Everyday Problems ......................2
Getting the Most Out of Your Passport™ Hearing
Instruments..................................................................3
Using the Passport™ BTE Guide....................................4
Putting Your Passport™ Hearing Instruments on Your
Ears ..............................................................................6
Turning Your Passport™ Hearing Instruments
On and Off ...................................................................8
Feedback-Free Listening .................................................9
Replacing the Battery....................................................10
Operating Instructions ..................................................12
Assistive Listening Devices...........................................23
Caring for Your Passport™ Hearing Instruments.........25
Cleaning Your Passport™ Hearing Instruments...........27
Warnings.......................................................................30
Troubleshooting Guide .................................................32
Warning to Hearing Instrument Dispensers ................35
Your uDirect
Hearing Healthcare Professional: _____________________
_________________________________________________
Telephone: _______________________________________
Model: ___________________________________________
Serial Number of uDirect: ___________________________
Replacement Batteries:
One AAA (1.5 Volt),
Standard or Rechargeable
Warranty: ________________________________________
Date of Purchase: __________________________________
Practical Solutions to Everyday
Problems
Congratulations on purchasing your new uDirect and
choosing a Unitron Unifi Wireless system. For over 40
years, Unitron has been committed to making life
better for people with hearing loss. This means a
commitment to developing high-quality hearing
solutions that incorporate special features to solve the
everyday problems and concerns you have with
hearing loss and hearing devices.
What is uDirect?
uDirect is the Unifi Wireless System accessory that
provides connectivity between your hearing
instruments and a world of audio devices:
• It can wirelessly receive audio from Bluetoothenabled devices such as mobile phones and
personal computers.
• Using Bluetooth adapters, it can wirelessly receive
audio from devices such as your home stereo and
telephone.
• It can also connect many devices-such as portable
MP3 players and radios via a standard audio jack
• It also accepts several FM shoes via the Europlug
input.
uDirect wirelessly streams the received audio signal to
your hearing instruments so that you can use these
devices easily.
You can concurrently connect multiple audio devices
to your uDirect. The audio sources are automatically
prioritized.
Using the uDirect Guide
Refer to the table of contents for a complete listing of
the topics covered in this guide.
The diagrams below identify some of the components
on your uDirect.
Legend
Buttons
1 On/Off Button
2 Communication Button
3 Bluetooth Pairing Button
4 Reset Button
Inputs
5 Audio input (4.5 mm jack)
6 FM input (Europlug)
7 Charging input (mini-USB)
8 Microphone openings
Indicators
9 Battery indicator
10 Audio streaming indicator
11 Bluetooth indicator
12
9 10 11
Other
12 Neckloop
uDirect accessories (optional)
• Audio cable, 1 m (3 ft.)
• USB cable, 3 m (10 ft.)
• Bluetooth audio adaptor
Getting started
Charging the battery
Your uDirect has an
internal, rechargeable
battery. To charge it, plug
in the charging cable,
then plug the other end
of the charging cable into
a power outlet.
Your uDirect will turn off automatically when a charger
is connected.
For safety reasons, recharge the battery only with
chargers supplied by Unitron.
During the charging process, the battery light will turn
orange. Once the battery is fully charged, the indicator
will turn green.
Charging an empty battery takes approximately 90
minutes. It is safe to leave the charger connected
overnight – the battery cannot be overcharged.
When charging your uDirect for the first time, allow it
to charge for at least 3 hours, even if the battery
light turns green after 90 minutes.
A new battery’s full performance is achieved only after
two or three complete charge and discharge cycles.
Operating time
Fully charged, your uDirect will operate for
approximately 10 – 12 hours in normal use. Battery
consumption and the operating time of the uDirect
depend greatly on the usage of the device. Heavy use
of the audio streaming and Bluetooth functions will
reduce the operating time of your uDirect between
battery charges.
Your uDirect battery can be charged hundreds of
times. If the operating time of your uDirect reduces
substantially, please contact your hearing healthcare
professional.
Battery status
While turned ON, your uDirect indicates the battery
status on the battery indicator as follows:
• Green, slow flash - Battery charge is high.
• Orange, medium flash - Battery charge is moderate.
• Red, fast flash - Battery charge is low.
Once the fast red flashing starts, your uDirect will still
operate for about an hour, but you should recharge
the battery as soon as possible.
Turning your uDirect ON or OFF
To turn your uDirect ON, press and hold the On/Off
button for about a second until you see the battery
indicator turn on. Release the
On/Off button. Once your uDirect
is fully operational, the battery
indicator will be colored and flash
according to the current battery
charge as described above.
To turn your uDirect OFF, press and hold the On/Off
button for about two seconds until you see the battery
indicator turn green. Once you release the On/Off
button, the battery indicator will go dark and your
uDirect will be OFF.
Wearing your uDirect
To put your uDirect around your neck, open the
neckloop by unplugging it.
Put the neckloop around your neck and plug it in. This
will activate the built-in antenna, and is necessary for
the uDirect to communicate with your hearing
instruments.
Checking the connection to your hearing
instruments
The communication between your uDirect and your
hearing instruments needs to be completed by your
hearing clinician. To check that your uDirect and your
hearing instruments can communicate successfully,
briefly press the communication button. If the
communicate was successful, you will hear a
confirmation beep in your hearing instruments and
the streaming indicator light will turn orange for a few
seconds.
If the communication fails, the streaming indicator will
rapidly flash orange for a few seconds.
Indicators Cover
If you prefer to hide the indicators, engage the
indicator cover as shown below.
Indicators covered
Indicators visible
Introduction to Bluetooth
What is Bluetooth?
Bluetooth provides a way for devices like mobile
telephones, laptops and personal computers to
communicate wirelessly.
Your uDirect supports Bluetooth to allow audio to be
wirelessly received from many different audio devices
and transmitted to your hearing instruments. For
example, you can receive mobile phone calls directly
to your hearing instruments, or listen to music from
your PC.
For further information about Bluetooth, visit
www.bluetooth.org
What Bluetooth devices can I use with my
uDirect?
First, check whether the device you wish to use is
Bluetooth-enabled: Look for the following symbol on
the device or in its user guide.
Second, the range of possible applications on a
Bluetooth-enabled device is defined by “profiles”. The
device you wish to use with your uDirect must support
the appropriate Bluetooth profiles. These differ
depending on what you want to do with your uDirect:
• To receive mobile phone calls your mobile phone
must support either the “Handsfree” or “Headset”
profile. Many, but not all mobile phones support
these Bluetooth profiles. Look for this information
in your mobile phone’s user guide.
• To listen to stereo music from your mobile phone or
PC, it must support the “A2DP” / “Stereo Headset”
profile. Fewer devices support this Bluetooth
profile. Look for this information in your device’s
user guide.
Bluetooth device compatibility
Although Bluetooth is a widely-supported standard,
manufacturers differ in how they implement it.
Unfortunately, some Bluetooth-enabled devices are
compatible only with certain other devices. If a
problem occurs in the connection between your
device and your uDirect, or if you are uncertain
regarding your device’s Bluetooth capabilities, please
consult your device’s user guide or ask the
manufacturer.
Bluetooth operating range
Your uDirect supports Bluetooth operation up to a
range of 10 m (30 ft). Line-of-sight between your
uDirect and other device is not required. However, the
10
following factors may affect the range achieved:
• Interference in the environment may reduce the
operating range of Bluetooth.
• The Bluetooth device with which you are
connecting may support a more limited range than
the 10 m supported by the uDirect.
If your Bluetooth device moves out of range of your
uDirect and has an active audio connection, this
connection will be terminated. If the device is then
moved back into range of your uDirect, it may or may
not resume streaming to your hearing instruments.
This depends on the device.
Using a Bluetooth device: pairing and connecting
uDirect is supposed to work with consumer devices
such as mobile phones, wireless or wired home
phones, MP3 players, GPS devices, Laptops or PCs
with Bluetooth functionality. Alternatively an external
Bluetooth transmitter such as the Jabra A120 or the
Hama VOiiS can be connected to virtually any audio
source. If your device is Bluetooth-enabled and
supports the appropriate profiles, it can communicate
with the uDirect only after completing two simple
procedures: Pairing and connecting.
Pairing is the process by which you introduce two
Bluetooth-enabled devices to each other and unite
11
them with a password for secure communication. It
needs to be completed only once for each device you
wish to use with your uDirect. uDirect can
simultaneously pair up to 8 devices.
The pairing procedure is described in detail for each of
the Bluetooth device types in the sections which
follow.
Once a device is permitted to communicate with the
uDirect by the pairing procedure, the connection
procedure configures the device to actually output its
audio signal over the Bluetooth connection. This
procedure is also described in the sections which
follow. Some Bluetooth devices perform the
connection procedure automatically after pairing.
Setting up Bluetooth devices
This section describes the pairing and connection
procedure for Bluetooth devices.
Pairing with your mobile phone
As described above, it is only necessary to perform
the pairing procedure once. The pairing procedure is
controlled by your mobile phone. Different mobile
phones have different menu structures. You should
therefore refer to your mobile phone’s user guide or
dealer support if you cannot complete the pairing
12
procedure with the generic steps described here.
To pair your uDirect and mobile phone:
1. Charge and turn ON both your uDirect and mobile
phone. Place them next to each other.
2. Find the connectivity settings of your phone. Look
for the “Bluetooth” feature in the main menu or
one of the submenus such as “Connectivity”.
3. On your mobile phone, ensure that the Bluetooth
feature is turned ON.
4. Initiate the pairing process on your uDirect by
pressing the Bluetooth button for about 2 seconds
until the Bluetooth indicator flashes blue. Your
uDirect will remain in the pairing mode for two
minutes or until the pairing is completed.
5. On your mobile phone choose to search for
Bluetooth devices or audio enhancements.
6. Your mobile phone should present a list of
Bluetooth devices discovered. Select “uDirect”
from this list.
7. Your mobile phone may then ask you to enter a
passcode. If so, enter “0000” (four zeros).
Your uDirect should now be paired to your mobile
phone. Some mobile phones may ask which Bluetooth
service you wish to enable. Select “Headset” and, if
available, “Stereo Headset”.
13
To connect your uDirect with your mobile
phone
Once your mobile phone and uDirect are paired, the
mobile phone needs to be ‘connected’ to your uDirect
before it will actually send audio signals to it. This
function should also appear in your mobile phone’s
“Bluetooth” menu, usually under a list of “Paired
devices”. In that list, highlight your uDirect and select
“Connect”. However, as mentioned above, some
mobile phones may perform the connection procedure
automatically after pairing. They will ask if you allow
this device to connect automatically once the pair is
completed, select “Yes”. Confirmation of successful
connection is indicated on uDirect by the Bluetooth
indicator slowly flashing blue, and a headset symbol
appearing on the main screen of your mobile phone,
similar to this:
Pairing and connecting uDirect with a
Bluetooth transmitter
If you wish to use your uDirect to listen to music from
your stereo system or make phone calls with your
landline telephone but these devices are not
equipped with Bluetooth functionality, you may use
an external Bluetooth transmitter.
As described above, it is necessary first to perform the
Bluetooth pairing procedure between your uDirect
14
and Bluetooth transmitter. The pairing procedure is
controlled by the device with which you are
attempting to pair. Such devices vary in the procedure
they require for pairing. You should therefore refer to
your device’s user guide or dealer support if you
cannot complete the pairing procedure with the
generic steps described here.
1. Charge and turn ON both your uDirect and
Bluetooth transmitter. Place them next to each
other.
2. Initiate the pairing process on your uDirect by
pressing the Bluetooth button for about 2 seconds
until the Bluetooth indicator flashes blue. Your
uDirect will remain in the pairing mode for two
minutes or until the pairing is completed.
3. Set your Bluetooth transmitter into pairing mode.
With some devices,the pairing process is simply
initiated by turning them ON.
4. A Bluetooth transmitter typically doesn’t require a
passcode or passkey to establish a connection with
uDirect. If a passcode is required, enter “0000”
(four zeros). Typically, with Bluetooth transmitters
the connecting process is automatically performed
after pairing. After initiating pairing, simply wait
until the devices have completed the pairing.
Confirmation of successful connection is indicated on
15
uDirect by the Bluetooth indicator slowly flashing
blue. If this is not the case, refer to the user guide of
your Bluetooth transmitter.
Pairing and connecting uDirect with a Personal
Computer (PC)
If you wish to use your uDirect to listen to audio on
your PC, you can do so if your PC supports Bluetooth.
As described above, it is necessary first to perform the
Bluetooth pairing procedure between your uDirect
and PC. You should therefore refer to your PC’s user
guide or dealer support if you cannot complete the
pairing procedure with the generic steps described
here.
1. Charge and turn ON your uDirect. Turn on your PC.
Place your uDirect near your PC.
2. On the PC, open the “Control Panel” and select the
Bluetooth device wizard. This will assist you in
setting up a Bluetooth connection between your
uDirect and PC.
3. Ensure the Bluetooth connectivity is turned ON:
Either activate built-in Bluetooth functionality or
connect the external Bluetooth adapter on your PC.
4. Initiate the pairing process on your uDirect by
pressing the Bluetooth button for about 2 seconds
until the Bluetooth indicator flashes blue. Your
16
uDirect will remain in the pairing mode for two
minutes or until the pairing is complete.
5. On the PC, choose to find and add a specific
Bluetooth device.
6. Of the devices found, choose uDirect.
7. When the PC prompts for a passcode or PIN, enter
“0000” (four zeros).
8. Allow devices to complete the establishment of a
trusted link.
9. If prompted on the PC to choose Bluetooth
services, you may have several options available.
Select the "Stereo Headset" functionality to stream
audio in stereo. After choosing which services you
wish to enable, you can finish the connection and
exit the setup on the PC.
Confirmation of successful connection is indicated on
uDirect by the Bluetooth indicator slowly flashing
blue.
For further information please refer to the user guide
provided with the PC or external Bluetooth adapter.
Deleting Bluetooth pairings
If you wish to delete the pairing relationships between
your uDirect and other devices, press and hold the
Bluetooth pairing button for about 10 seconds until
the Bluetooth indicator is lit solid blue.
17
After deleting the Bluetooth pairings, none of your
Bluetooth devices will work with your uDirect until
paired again, because the whole pairing table has
been erased.
Using your uDirect with your mobile phone
Before you can use your uDirect with your mobile
phone, you must complete the pairing and connection
procedures described in the “Setting up Bluetooth
devices” section above.
How your uDirect interacts with your mobile
phone
When making a mobile-phone call, the uDirect’s builtin microphone captures your voice and transmits it to
the mobile phone. This frees you from holding the
phone to your head to speak.
Your voice
Caller’s voice
audible here
Caller’s voice
Bluetooth
18
Wireless signal
The other party’s voice is received by your mobile
phone, which transmits it to your uDirect. Your uDirect
transmits it to your hearing instruments.
Your uDirect’s communication button is used to
accept, reject and end phone calls as described in the
sections below.
Some mobile phone support additional features such
as voice dialing. Please refer to your mobile phone
user guide for information about these features.
Some mobile phones are configured to play keypress
tones and confirmation beeps via Bluetooth headsets.
If this is set, you will hear these tones interrupting any
active audio streaming in your hearing instruments.
Please refer to your mobile phone user guide for
information about disabling this feature.
Mobile phone calls will always take priority over other
audio sources on your uDirect.
Speaking into your uDirect
Your uDirect includes a high-quality directional
microphone. It is placed on the side to optimally pick
up your voice without extraneous noise when you
wear your uDirect around your neck.
When engaged in a mobile phone call, speak normally.
In noisy environments, you can bring your uDirect
closer to your mouth. In this case, avoid covering the
19
small microphone openings on the side of your
uDirect. Turning your uDirect sideways is unnecessary
and will not increase the sound quality.
Moving out of Bluetooth range
If your mobile phone leaves the Bluetooth range of
your uDirect, the connection will be lost. If this
happens during a phone call, the mobile phone will
terminate the call, even in cases where the “Automatic
reconnection” feature has been enabled on the
mobile phone.
Incoming calls
When a call is received on your mobile phone, the
Bluetooth indicator will flash and you will hear the
ringing tone in your hearing instruments. Your uDirect
can receive incoming calls while streaming audio from
other sources, such as listening to music via audio
jack. After rejecting or completing the call, your
uDirect will resume streaming the music from the
audio jack.
Accepting incoming calls
To accept an incoming call, briefly press the
communication button on your uDirect. You will hear
the caller’s voice in both hearing instruments.
It will take about 1 second before the link from the
20
mobile phone to the hearing instruments is
established.
For your safety, the hearing instruments’ microphones
will remain ON at reduced level during phone calls.
Rejecting incoming calls
If you prefer not to answer a call, press and hold the
communication button on your uDirect for about two
seconds until the Bluetooth indicator turns OFF. Your
uDirect will command your mobile phone to reject the
call and send a busy signal.
Rejecting the call by operating your mobile phone
directly will have the same effect.
Making a call
Initiating a phone call is not any different with or
without uDirect: Simply use the mobile phone
keyboard to enters or select a number and dial.
If connected, you will hear the ringing indication in
your hearing instruments and they will activate the
dedicated Bluetooth phone program.
Once the connection is established, no further
manipulation of the phone is required.
Speak into uDirect – not into the mobile phone – when
the called party answers.
21
Ending a call
To end a phone call via your uDirect, briefly press the
communication button. The call will terminate and
your hearing instruments will return to the previously
active program or audio source (such as the audio
jack input). Ending a call by operating your mobile
phone instead of your uDirect will have the same
effect.
Using audio devices & FM
Audio streaming enables you to hear audio from an
MP3 player or other audio source directly in your
hearing instruments, which then function like a
wireless, stereo headset.
Streaming priorities
An audio source can be connected to your hearing
instruments through the uDirect in three ways: via
audio cable, via a Bluetooth connection or via FM
receiver.
The following summarizes the priority given to
different audio sources:
1 Bluetooth phone call
2 Audio jack
3 FM receiver
4 Bluetooth stereo headset
22
First priority is always given to mobile phone calls:
You will hear the ringing indication even when
listening to other audio sources via cable, Bluetooth
or FM. If you push the communication button to
accept the call, streaming is switched to the phone
call. If you reject, or terminate the call, audio
streaming will resume. If more than one Bluetooth
audio source is in range e.g. two Bluetooth stereo
devices, uDirect will connect to only the last
connected device. It is not possible to switch between
two Bluetooth audio sources. (One Bluetooth device
must be turned OFF or moved out of range from
uDirect before the second device is turned ON or
moved inside the range of uDirect).
Audio streaming can be activated in the hearing
instruments independent of which hearing program
you have selected on your hearing instruments.
Connecting via audio cable (3.5 mm jack)
1 Insert one end of the audio cable into the
headphones socket on your audio player.
2 Insert the other end of the audio cable into the
audio input on your uDirect.
Connecting via Bluetooth
If your audio source is equipped with Bluetooth
functionality or if you use an external Bluetooth
23
adapter, you can stream audio wirelessly via
Bluetooth. In order to use your uDirect with a
Bluetooth enabled audio device or transmitter, you
must first pair the devices. Please refer to the section
“Pairing uDirect with a Bluetooth transmitter” for
further details.
Connecting via FM system
When noise, distance or reverberation is a problem,
FM systems greatly improve communication. A
wireless FM communication system consists of a
transmitter and a receiver. The transmitter is placed
near, or directly connected to the sound source (e.g.
TV or radio).
It transmits the signal via radio to your FM receiver
(MLxi or MicroMLxS) attached to your uDirect. The FM
signal is then sent to your hearing instruments via the
uDirect.
• Attach your FM receiver to uDirect via the FM input
(Europlug) as shown in the picture below.
• Place the FM transmitter near the sound source or
connect it to your TV, radio etc. and turn it ON.
• Turn the FM receiver ON. If you use a MicroMLxS,
receiver, set the switch to the position "•".
The FM transmitter transmits the signal via radio to
your FM receiver attached to uDirect. The FM signal is
24
then sent to your hearing instruments via uDirect.
The streaming indicator will light solid orange to
indicate FM usage.
The FM connection will remain ON for at least 60
seconds even with no signal transmitted to ensure
uninterrupted transmission in situations such as
lectures.
To deactivate FM, turn OFF the attached FM receiver or
unplug it. uDirect will automatically activate the
default hearing program.
For more information about the usage of your FM
system, please refer to the respective user guide.
Start streaming
Set the volume of your audio source to a medium
level and press play on your audio source to start.
uDirect will automatically detect the audio signal and
you will hear the sound in your hearing instruments.
Your hearing instruments will automatically switch to
a special program which provides you with optimal
sound quality. If connected via audio cable or FM
receiver, the streaming indicator will light solid yellow.
If connected via Bluetooth, the Bluetooth indicator will
light solid blue.
Pause streaming
To temporarily interrupt the streaming, e.g. if
25
someone wants to speak to you, press the
communication button on uDirect. The hearing
instruments will switch to normal operation. If
connected via audio cable or FM receiver, the
streaming indicator flashes yellow while in pause. If
connected via Bluetooth, the Bluetooth indicator
flashes blue when paused. To resume streaming,
press the communication button on uDirect again.
In most cases, the streaming pause operation will not
pause your audio device. An MP3 player, connected
via audio jack, will continue playing music, although
you will not hear it in your hearing instruments. Some
Bluetooth devices provide support to respond to a
pause command from the uDirect. In these cases, the
audio will be paused on your device, and may be
resumed from the same position later.
Stop streaming
To stop streaming audio, turn OFF the audio source,
unplug the audio cable or disengage the audio
devices’ Bluetooth functionality.
When streaming stops, uDirect will automatically
activate the previously-active hearing program after a
short period of time. This occurs whenever the
streaming signal stops for more than 5 seconds.
(Except in the case of FM, which will stop after 60
seconds to accommodate lectures).
26
Streaming interruptions
Situations where streaming may be interrupted:
• If uDirect is too far away from the hearing
instruments while streaming, e.g. if you are not
wearing the neckloop or if you have unplugged the
neckloop cable.
• If the Bluetooth signal is out of range.
In those cases, your hearing instruments will lose the
audio signal. If this situation continues for more than
about 5 seconds, they will automatically switch to the
previously-active hearing program.
To avoid streaming interruptions, make sure you wear
uDirect correctly and keep the Bluetooth device within
the operating range as described in the sections
“Wearing uDirect” and “Bluetooth link”.
Reset button
If, for some reason, uDirect becomes unresponsive,
press the reset button on the back of the device. If all
three indicators on your uDirect are lit solid, this may
indicate a software problem. Refer to the
Troubleshooting section.
27
Indicators
Battery indicator
Green
Orange
Red
Orange
Green
Slow flash
Medium flash
Fast flash
Lit solid
Lit solid
Battery full
Battery medium
Battery empty
Battery charging
Battery fully charged
(charger attached)
Streaming indicator
Yellow
Lit solid
Yellow
Medium flash
Audio streaming
uDirect is streaming
audio to the hearing
instruments.
Audio streaming pause
Audio streaming to the
hearing instruments is
paused. Push the
communication button
to resume.
Test connection with hearing instruments
Yellow
28
Lit solid
(for 3 seconds)
Good connection
uDirect is in range of at
least one hearing
instrument.
Yellow
Fast flash
(for 3 seconds)
No connection
uDirect is out of range
of the hearing
instruments.
Bluetooth indicator
Blue
Blue
Blue
Blue
Blue
Fast flash
Bluetooth Pairing mode
uDirect is in pairing
mode for 2 minutes and
can be detected by
other Bluetooth devices.
Slow flash
Bluetooth successfully
connected
At least one device has
successfully connected
with uDirect.
Medium flash
Bluetooth Pause
Bluetooth transmission
is paused.
Intermittent flast Bluetooth Ring
A paired and connected
mobile phone is ringing.
Lit solid
Bluetooth transmission
uDirect is transmitting
Bluetooth signals to the
hearing instruments.
29
Error indication
All three indicators lit solid Error
There may be a software
problem. Refer to the
Troubleshooting
section.
30
Important information
Maintenance and care
• Clean uDirect using a damp cloth. Never use
household cleaning products (washing powder,
soap, etc.) or alcohol to clean the device.
• When uDirect is not in use, turn it OFF and store it
safely.
• Protect uDirect from excessive moisture (bathing,
swimming) and heat (radiator, car dashboard).
Protect it from excessive shock and vibration.
• Protect the microphone openings, connectors for
the audio cable, FM receiver and charger from dirt
and debris. If necessary, use the cleaning brush
provided with your hearing instruments to clean
these areas.
Safety notice
• Do not connect the audio cable while the USB
cable is connected.
• Keep this device out of reach of children under 3
years.
• Persons using medical devices such as pacemakers
are not permitted to use this device.
• External devices may only be connected if they
31
have been tested in accordance with corresponding
IECXXXXX standards.
Important points
• The digitally-coded, inductive transmission
technology used in this device is extremely reliable
and experiences virtually no interference from
other devices. It should be noted, however, that
when operating the device near a computer
terminal or other strong electromagnetic fields, it
may be necessary to be at least 60 cm (24”) away
to ensure proper operation.
• Do not use this device in locations where it is
forbidden to use electronic devices, such as
airplanes.
• X-ray radiation (e.g. CT scans, MRI scans) may
adversely affect the correct functioning of this
device. We recommend that you switch the device
OFF before undergoing X-ray procedures and keep
it outside the room.
• High-powered electronic equipment, larger
electronic installations and metallic structures may
impair and significantly reduce the operating range.
If the hearing instruments do not respond to the
device because of an unusual field disturbance,
move away from the disturbing field.
32
• Your hearing instrument(s) and this device were
given a unique communication code during the
fitting. This ensures that the device will not affect
hearing instruments worn by others.
• When using an FM transmitter, be aware that radio
signals might also be picked up and overheard by
other receivers.
• Before using the system in another country, contact
your hearing care professional to make sure your
radio channels are permitted in that country.
• Use only original Unitron accessories.
• Opening uDirect might damage it. If problems
occur and cannot be resolved by following the
troubleshooting guidelines in this user guide,
consult your hearing care professional. uDirect may
only be repaired by an authorized service center.
33
Troubleshooting Guide
MOST PROBABLE CAUSE
REMEDY
uDirect is no longer recognized by the mobile phone or other
Bluetooth device to which it was previously paired.
• uDirect can be paired to a
maximum of 8 different
Bluetooth devices. If the
internal memory is full,
new pairings will overwrite
previous pairings.
• Repeat the pairing between uDirect
and the Bluetooth device which was
overwritten.
The mobile phone is ringing but the Bluetooth indicator is not flashing
and there is no ringing indication in the hearing instruments.
• Bluetooth is OFF in the
mobile phone.
• uDirect and your mobile
phone are not connected
to each other.
• uDirect is not paired to the
mobile phone.
34
• Ensure Bluetooth is turned ON in the
mobile phone. Please refer to your
mobile phone’s user guide.
• 1. Disable the Bluetooth functionality
in your mobile phone and turn it
ON again.
2. Restart uDirect by turning it OFF
and back ON. The uDirect’s
Bluetooth functionality will be automatically re-activated.
3. Activate uDirect by selecting it in
the mobile phone’s “Active device”
menu.
4. Reduce the distance between
uDirect and the mobile phone.
• Follow the pairing process as
described in pagexx
MOST PROBABLE CAUSE
REMEDY
The mobile phone is ringing, the Bluetooth indicator is flashing but
there is no ringing indication in the hearing instruments.
• Make sure uDirect is within 45 cm
• uDirect is out of range of
(18”) of the hearing instruments.
the hearing instruments.
Wear uDirect around your neck.
When making phone calls, the other party reports difficulties
hearing me.
• Make sure the microphone openings
• The uDirect’s microphone
are not covered and that you speak
openings may be covered
into uDirect. Do not turn uDirect sideor not able to pick up your
ways as you speak. Be careful not to
voice correctly.
let uDirect rub against clothing.
I hear my mobile phone’s key-press tones in my hearing instruments.
• The key-press tones may be • Deactivate key-press and confirmation
tones on your mobile phone. Please
ON in your mobile phone.
refer to the mobile phone user guide.
The volume of phone conversations is not comfortable
(too low or too high).
• The different audio sources • Volume cannot be changed via uDirect.
Adjust the volume on the connected
have different output
audio source or mobile phone or
volumes.
change the volume on the hearing
instruments.
35
MOST PROBABLE CAUSE
REMEDY
uDirect is unresponsive and all three indicators are lit solid.
• Unplug any connectors from uDirect,
• This may indicate a
including the USB charging connector,
software problem.
and press the reset button.
If the problem persists, delete
Bluetooth pairings and press the reset
button again. If the problem still persists, please contact your hearing
healthcare professional.
For any problems not listed in the guide, contact your hearing healthcare
professional. If you do not have a hearing healthcare professional, please
contact the nearest office listed on the back page of this booklet.
36
Declaration of conformity
Unitron Hearing declares under its sole responsibility
that uDirect is in conformity with the following
standards or other standardizing documents:
Radio: EN 300-330
EN 300 328
EMC: EN 60601-1-2
Safety: EN/IEC 60601-1
Implementing the provisions of the MDD 93/42/EEC
(Medical Device Directive), R&TTE Directive 1999/5/EC
(Radio and Telecommunications Terminal Equipment),
EMC Directive 2004/108/EC (Electromagnetic
Compatibility) and LVD 2006/95/EC (Low Voltage
Directive).
37
Notices
Notice 1
This instrument is certified under:
FCC ID: VMY-UDIRECT
IC: 2756A-UDIRECT
This device complies with Part 15 of the FCC Rules and
with RSS-210 of Industry Canada. Operation is subject
to the following two conditions:
1) this device may not cause harmful interference, and
2) this device must accept any interference received,
including interference that may cause undesired
operation. Changes or modifications made to this
equipment not expressly approved by Phonak may
void the FCC authorization to operate this
equipment.
Notice 2
This Class B digital apparatus complies with Canadian
ICES-003.
Notice 3
This equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful
38
interference in a residential installation. This
equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful
interference to radio communications. However, there
is no guarantee that interference will not occur in a
particular installation. If this equipment does cause
harmful interference to radio or television reception,
which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna
• Increase the separation between the equipment
and receiver
• Connect the equipment into an outlet on a circuit
different from that to which the receiver is
connected
• Consult the dealer or an experienced radio/TV
technician for help
39
This instrument is certified under:
FCC ID: VMY-UDIRECT
IC: 2756A-UDIRECT
Unitron Distributors
Corporate Office/International
20 Beasley Drive, P.O. Box 9017, Kitchener, ON N2G 4X1 Canada
Australia
Level 2, Norwest Quay, 21 Solent
Circuit, Baulkham Hills, NSW, NSW
2153
Belgium
Baron de Vironlaan, 60
b-1700 Dilbeek
Canada
20 Beasley Drive, P.O. Box 9017,
Kitchener, ON N2G 4X1
China
No. 200 Suhong Road, Export
Processing Zone 4D, Suzhou
Industrial Park 215021
Denmark
Nitivej 10, DK-2000 Frederiksberg
European Representative
Daimlerstrasse 22, 70736
Fellbach-Oeffingen, Germany
France
5, rue Maryse Bastié - BP 15 69671
Bron Cedex, France
Netherlands
Archimedesbaan 19, P.O. Box 1214,
3430 BE Nieuwegein
New Zealand
10/215 Rosedale Rd., M277 Private
Bag, 300987, Albany, Auckland
Norway
Brugata 14 0186
Oslo, Norway
South Africa
First Floor – Selborne House,
Fourways Golf Park, Roos Street,
Fourways, Johannesburg
Spain
Urb. El Palmeral Bl. IX, 17-27
Alicante, Spain -- 03008
Sweden
Förmansvägen 2, 4 tr
SE-11743, Stockholm, Sweden
United Kingdom
St. George House, Cygnet Court,
Centre Park, Warrington, Cheshire
WA1 1PD
U.S.A.
Suite A, 2300 Berkshire Lane North,
Plymouth, MN 55441
Manufacturer
Unitron Hearing Ltd.
20 Beasley Drive, P.O. Box 9017, Kitchener, ON N2G 4X1 Canada
D i st r i b u to r
www.unitron.com
029-5733-02

---

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