Unitron Hearing USAD Smart Alert - RC for hearing instruments User Manual Layout 1
Unitron Hearing, Inc. Smart Alert - RC for hearing instruments Layout 1
User Manual
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| Document ID | 1261769 |
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| Document Description | User Manual |
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| Document Type | User Manual |
| Display Format | Adobe Acrobat PDF - pdf |
| Filesize | 82.04kB (1025450 bits) |
| Date Submitted | 2010-04-06 00:00:00 |
| Date Available | 2010-05-25 00:00:00 |
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| Document Lastmod | 0000-00-00 00:00:00 |
| Document Title | Layout 1 |
| Document Creator | QuarkXPress(R) 8.02 |
installation & user guide smart alert system ™ Hear your home INTRODUCTION Welcome Thank you for choosing Smart Alert™ System. You’ve made a great choice: Smart Alert System provides you with independence and peace of mind around your home, around the clock – even when you’re sleeping. It’s an all-in-one hearing and alerting system that brings together your household alerts with your hearing solution, so you’ll always be aware of important household signals – phone calls, doorbells, smoke alarms and more. In addition, your new Smart Alert remote is the same remote control you’ll use for your hearing instrument functions, like volume control, program changes and more – your hearing and alerting controls are now combined into one very smart and very easy to use remote. This guide will help you set up and use your system so you can start enjoying the benefits today. See, hear and feel household alerts Smart Alert System improves your awareness of household signals by integrating three technologies: • Telephone detector, doorbell detector and smoke detector along with a bed shaker • Smart Alert remote (the same remote used for your hearing instrument functions) • Your hearing instruments When a household alert sounds, you will see an LED icon light up on your remote, feel the remote vibrate and hear a beep in your hearing instruments. At night, while you are sleeping without hearing instruments, the remote is in its nightstand charger, and together with the bed shaker, instantly delivers alerts to let you know a detector has been activated. 2 NOTES Notes INTRODUCTION Getting started Pages 7 to 10 System installation and alerting functions Pages 11 to 27 Hearing instrument functions Pages 29 to 34 Troubleshooting guide Pages 35 to 47 4 INTRODUCTION Visual guide Doorbell detector System components | page 14 Detects doorbell, transmits signal to remote. Remote then sends an alert to hearing instruments or bed shaker. Telephone detector System components | page 16 Detects incoming calls, transmits signal to remote. Remote then sends an alert to hearing instruments or bed shaker. Smoke detector System Component | page 18 Detects smoke, sounds alarm and transmits signal to remote. Remote then sends an alert to hearing instruments or bed shaker. INTRODUCTION Nightstand remote charger System components | page 22 Charges remote and works with bed shaker as primary alert when hearing instruments are not in use. Hearing instrument functions Discreet and advanced hearing instrument control at the touch of a button. See page 29 Bed shaker System components | page 24 Activated by the remote in nightstand charger. Smart Alert™ remote Alerting functions | page 12 Hearing instrument functions | page 29 Receives alerts from telephone, doorbell, and smoke detector and transmits signals to hearing instruments or bed shaker. Alerting functions See page 12 Doorbell LED Telephone LED Smoke LED Additional detectors can be added here Acknowledge button 6 NOTES Notes GETTING STARTED Getting started Pages 7 to 10 What’s in the box How it works page 8 page 9 8 GETTING STARTED What’s in the box 1. Smart Alert remote 2. Nightstand remote charger 3. Telephone detector 4. Telephone adaptor 5. Doorbell detector 6. Smoke detector (only with Safety Awareness Package*) 7. Bed shaker 8. Mounting hardware and self-adhesive velcro tape for installation 9. Batteries for detectors, remote, and back-up batteries for charger Your hearing instruments are provided separately and come with their own User Guide. They are an integral part of your Smart Alert System. Additional detectors (also referred to as transmitters) can be purchased through your hearing healthcare professional. * If you selected the Safety Awareness package, it includes 3 detectors: telephone, doorbell and smoke. If you selected the Awareness package, it includes 2 detectors: telephone and doorbell. GETTING STARTED How it works Smart Alert™ System improves awareness 24 / 7 How it works • Detectors respond to specific household events and transmits identifying signals to the Smart Alert remote • The corresponding LED icon lights up on the Smart Alert remote indicating which event is detected • Smart Alert remote vibrates When your hearing instruments are in use • Smart Alert remote sends beep signals to the hearing instruments • Non-urgent alerts (doorbell, telephone) are heard as a double beep. Urgent alerts (smoke) are heard as a faster quadruple beep • Stop beeps by pressing acknowledge button • For urgent (smoke) alerts, the remote continues to vibrate and beeps sound in the hearing instruments until the situation is addressed directly at the smoke detector When your hearing instruments are not in use • The remote acts as primary alert when your hearing instruments are not in use. Alerts are indicated through the remote’s LED icons and vibration • At nighttime, the remote in the nightstand charger receives signals from the detectors, then activates the remote’s LED icon lights as well as the bed shaker 10 NOTES Notes SYSTEM COMPONENTS System installation and alerting functions Pages 11 to 26 Smart Alert™ remote Remote care and cleaning Doorbell detector Telephone detector Smoke detector Nightstand remote charger Bed shaker Customization page 12 page 13 page 14 page 16 page 18 page 22 page 24 page 25 11 SYSTEM COMPONENTS 12 Smart Alert remote ™ What it does Your Smart Alert remote is the communications hub of your system. It acts as a receiver of signals from the detectors, as well as sends signals to your hearing instruments and activates bed shaker. It, itself, is an alerting device: LED lights and vibration make you aware of a detector going off in the household. In addition to alerting functions, your Smart Alert remote contains many of your hearing instrument functions. These are explained in the Hearing instrument functions section of this guide. LED ICONS Acknowledge button LED icons are picture-and-color-coded to specific events. When a detector activates, the corresponding LED icon illuminates for 30 seconds*: For non-urgent events, pressing this button acknowledges and stops the beeps in your hearing instrument and vibration of your remote. However, the LED light on the remote will continue for 30 seconds. For urgent events (smoke detector), beeping, vibration and LED light can be stopped only by addressing the cause of the smoke alarm. (When testing the smoke detector, pressing the acknowledge button will stop the beeps. The vibration and LED light will continue for 30 seconds.) 1. Green LED – doorbell 2. Yellow LED – telephone 3. Red LED – smoke 4. Orange LED – can be customized to indicate another type of detector, such as a baby cry monitor 5. Acknowledge button 6. Battery compartment NOTE! If a smoke detector is triggered, the LED will go off only after addressing the cause of the smoke alarm. SYSTEM COMPONENTS Replacing the battery The battery compartment is located on the back of the remote 1. Remove the remote belt clip. 2. Slide the battery cover open. 3. Grasp the old battery with your thumb and index finger and remove. 4. Insert the new battery into the battery compartment in the correct +/- position, placing the battery’s minus(-) end into the compartment first. 5. Slide the battery cover door closed. IMPORTANT NOTE! If replacing with non-rechargeable batteries, do not place remote in the nightstand charger. Low battery warning When the left and right indicator lights blink, alternating left and right for 2 seconds, your remote is warning you that its battery is low. The Smart Alert remote warns the user every 30 seconds when the battery is approaching the end of life. Caring for batteries Always discard batteries in a safe and environmentally friendly way. To prolong battery life, remember to turn the remote off when not in use. Operating instructions Before using your remote, turn on your hearing instruments to ensure they are able to receive the remote commands. Your remote is designed to be used comfortably in your hand at a maximum distance of one arm’s length. You do not have to point the remote at your hearing instruments. Placing the remote control directly next to or too close to your hearing instruments may decrease the remote’s effectiveness. 13 Caring for your remote • If the remote control will not be used for long periods of time, open the battery compartment and remove the battery • Do not use your remote in the bath or shower or immerse it in water • If your remote does become wet, do not attempt to dry it in an oven or microwave. Do not adjust any controls. Open the battery compartment and allow your remote to dry naturally for 24 hours • Protect your remote from excessive heat (hair dryer, vehicle glove box or dashboard) • Do not drop your remote or knock it against hard surfaces Cleaning your remote Do not use alcohol to clean your remote. Use a damp cloth to clean the outside of the remote. 14 SYSTEM COMPONENTS Doorbell detector What it is The Smart Alert doorbell detector detects the sound of your doorbell, and transmits the signal to your remote, which alerts you through the remote’s LED door icon and vibration alerts. The remote also sends beep signals to your hearing instruments or activates your bed shaker (when placed in the nightstand charger). Legend 1. LED Transmission and battery indicator 3. Battery cover 6. Signal switch 4. Microphone 7. Tone switch 2. Test button/push button 5. Key hole SYSTEM COMPONENTS What you need to do: insert batteries, test and install 1. Open the battery cover (3). Insert supplied 9V battery by connecting the battery contacts and close the battery cover. Max 3cm TIP 2. Press the test button (2). LED light on detector (1) will illuminate, as will green doorbell LED icon on remote, which will also vibrate. A beep alert will sound in your hearing instruments. Press acknowledge button on the remote to stop alerts. (If this does not work as described, please see troubleshooting section). 3. To install, position on wall or door so that “red triangle” is no more than 1.5 in/ 3 cm from doorbell’s chime box. Use either supplied screws to suspend from key hole (5), or self-adhesive velcro tape (see illustrations A – C this page). If tape is used, the wall on which detector is to be positioned can be cleaned using supplied wet wipe for best adherence. Your doorbell detector should be able to detect most doorbells, including electromechanical ones and intercom phones, provided they emit a clear tone without any significant and rapid variations in sound. or 15 16 SYSTEM COMPONENTS Telephone detector What it is The Smart Alert telephone detector recognizes incoming calls and transmits a signal to your remote, which alerts you through the remote’s LED telephone icon and vibration. The remote also sends beep signals to your hearing instruments or activates your bed shaker (when placed in the nightstand charger). Ext. Trigger Legend 1. Transmission and battery indicator 4. Tone switch 7. Connection box for interior external trigger 2. Test button/push button 5. Radio key switch 8. Battery cover 3. Exterior external trigger 6. Analogue telephone connector 9. Key hole SYSTEM COMPONENTS What you need to do: insert battery, connect adaptor, test and install 1. Open the battery cover (8). Insert supplied 9V battery by connecting the battery contacts and close the battery cover. 2. Press the test button (2). LED (1) on the telephone detector will illuminate, as will yellow LED telephone icon on the remote. The remote will also vibrate. A beep alert will sound in your hearing instruments. Press acknowledge button on the remote to stop alerts. (If this does not work as described, please see troubleshooting section). 3. To install, position on wall or any level surface. Use either supplied screws to suspend from key hole, or self-adhesive velcro tape. If tape is used, the wall on which detector is to be positioned can be cleaned using supplied wet wipe for best adherence. NOTE: Do not place detector on floor. 17 18 SYSTEM COMPONENTS Smoke detector What it is The Smart Alert smoke detector helps detect smoke and fire in the home. It is mounted on the ceiling, just like an ordinary smoke detector. Should it detect smoke or fire, it will sound an alarm, as well as send a signal to your remote. Your remote’s LED smoke icon will illuminate and the remote will vibrate. The remote will send an urgent beep signal to your hearing instruments and activate your bed shaker (when placed in the nightstand charger). IMPORTANT NOTES For urgent alerts from the smoke detector, beeping, vibration and LED icon on remote can be stopped only by addressing cause of smoke alarm. A smoke detector containing a low battery will give audible chirping sounds. Legend 1. Antenna 3. Battery compartment 5. Lock 2. Test Button/sensitivity switch 4. Mounting bracket 6. Bellman Visit transmitter unit The alerts are a supplementary notification to the autonomous operation of the smoke alarm. The alerting signal will depend on the environment and range. SYSTEM COMPONENTS What you need to do: Insert battery, test and install 1. Loosen the mounting bracket by pressing the lock with a screwdriver and pushing the smoke detector in the opposite direction. Connect the battery correctly. 2. Press the test button for a few seconds until the alarm sounds and the Smart Alert remote responds. If this occurs, the unit is working properly and ready to install. 3. Attach the mounting bracket on the ceiling with the screws provided. Insert and slide the smoke detector on the mounting bracket until it locks. 4. Test smoke detector using button with indicator lamp. On top of the smoke detector there is a test button (2) with a red indicator lamp underneath. This lamp will flash once or twice per minute to indicate that the battery is correctly connected and providing enough power to activate the detector. 5. To test the function of the smoke detector just press the test button for five seconds until the detector transmits to the Smart Alert remote and the alarm sounds. The receiver will then respond with sound/light. 6. Extend antenna (1) so that it points down (fully extended outward). Hold down test button (2). After several seconds, the smoke detector will sound a shrill alarm and transmit a signal to your remote. The red LED smoke icon will illuminate on your remote, and your remote will vibrate. An urgent beep alert will sound in your hearing instruments. Press acknowledge button on remote to stop beep in your hearing instruments, the alerts on your remote will continue for 30 seconds. (If this does not work as described, please see troubleshooting section). 19 Range The operating range between the smoke detector and Smart Alert remote is approx. 30 m but is influenced by the thickness of the walls and the wall materials in the house/apartment. Thick concrete and metal walls limit the range. The range is also limited when the battery is low. Check that the Smart Alert remote responds to the smoke detector signal everywhere in the house/apartment. The bedroom is of most importance. 20 SYSTEM COMPONENTS Placement of smoke detector – follow these guidelines as closely as your home permits: • Place detector near or in place of current smoke alarm/detector, if possible at least 20 in/50 cm from any wall. If bedrooms are located in different areas of the house, it is recommended to install smoke detectors outside each bedroom • At least one smoke detector should be installed on each floor of a multi-storey dwelling • The antenna (1) should be straight and pointed directly down (or fully extended outward if the smoke detector is mounted on a side wall) to achieve the best coverage and communication between detectors and the remote • Confirm that the remote remains within smoke detector’s coverage area: have someone else press the test button on the smoke detector when the system is on, while you move as far away from the detector with your remote as possible. If your remote activates, you are within range. If it does not, you’ll know the remote is too far away from the detector to pick up its signals To avoid fire • Matches should be kept out of children’s reach • Never leave lighted candles unattended • Never empty ashtrays into a wastepaper basket or a rubbish bag without knowing that everything is properly extinguished • Pour water into the ashtray before you empty it or let it stand overnight • Avoid installing detectors in kitchens, by fireplaces or in garages, as cooking, controlled fires and car exhaust may cause detectors to activate • Before you go to bed, see that the fire in the fireplace is properly extinguished or that the fire screen is in place so that no sparks can fly out • Do not install detectors in damp spaces or close to fans • Handle and store inflammable liquids in a safe manner • Never paint over smoke detectors • Only use fuses of the correct strength in the electrical system • Never experiment with home made fuses of any sort SYSTEM COMPONENTS • Replace faulty electric leads and power points • Only use approved electrical appliances in your home • Do not place inflammable objects close to heating devices Make an escape plan Choose the window most suitable for an emergency exit if smoke or fire should block the normal exit. If the window is high above ground, provide a ladder or a rope. Decide on a meeting place outside in case of alarm. Preferably have the bedrooms doors closed at night. A door can keep a fire and buy sufficient time for you to be able to escape through a window. If you have access to fire fighting equipment, make sure it is in working order and that you know how to use it. Practise fire drill with your family. Make a game of it as not to frighten the children. When a fire starts Wake the other members of the household and see that they leave the house immediately. Follow the escape plan. If possible, shut the windows and doors to stop the fire spreading. Call the fire brigade from e.g. the neighbour’s house. If the fire is small you can try to put it out yourself with a fire extinguisher, a hose or, if the fire is very small, with a blanket or rug. Make sure that you have an escape route. If you cannot put out the fire yourself, leave the house as quickly as possible. Do not return to the house once you have left it. 21 22 SYSTEM COMPONENTS Nightstand remote charger What it is The nightstand remote charger is used to recharge your remote. Place your remote in the charger every night before you go to sleep. This combination will ensure that you continue to receive alerts when you remove your hearing instruments at night. The remote will provide LED icon alerts and will signal the connected bed shaker if any of your Smart Alert detectors should activate during the night. Legend 1. Retention clip 2. Correct position of remote control 3. Test button 4. Battery charge status light 5. Power supply status light 6. Bed shaker plug-in 7. Charger cord outlet (underneath charger) SYSTEM COMPONENTS What you need to do: plug in, activate and connect bed shaker 1. Connect power plug into the charger and then plug charger into an electrical outlet near your bed. 2. Pull tab to activate the 4 NiMH rechargeable batteries found in the bottom of the charger. 3. Connect bed shaker to charger by inserting the supplied bed shaker connector into indicated output on charger (see page 22 for bed shaker detail). 4. Test the bed shaker and back-up battery function by pressing the “Test” button. Batteries need to be charged. Power supply status for nightstand charger The LED light on the charger indicates the status of the power supply: • A steady LED light indicates the charger is being powered by an external power supply • Flashing LED light indicates the charger is not connected to an external power supply but that the charger’s backup battery is providing sufficient charge for operation Battery charge status for Smart Alert remote The charge level of the Smart Alert remote is indicated by the LED light pattern: • A slowly flashing LED light indicates the Smart Alert remote battery is charging • A constantly lit LED light indicates the Smart Alert remote battery is fully charged • A rapid flashing indicates that battery in the Smart Alert remote is either damaged or that a non-rechargeable battery is accidently inserted TIP The nightstand remote charger has backup batteries that continue to charge the Smart Alert remote and supply power to the bed shaker in the event of a power failure. The rechargeable batteries for the charger are supplied with your system. It is critical that rechargeable batteries with the same capacity be used when replacing. Use 4 rechargeable NiMH, 800mA capacity batteries 23 24 SYSTEM COMPONENTS Bed shaker What it is The bed shaker is placed between mattress and box spring of your bed. When connected to the nightstand (with remote placed in charger), it provides a motion alert at night if one of your detectors should go off. This helps ensure that you are made aware of important alerts even when you are sleeping and your hearing instruments are not in use. What you need to do: connect to charger, place and test • Connect the bed shaker into the indicated output on the charger • Place the remote in the charger • Press test button on any of the detectors, and check that bed shaker vibrates. (If it does not, please refer to the troubleshooting section). IMPORTANT NOTE! Your remote must be placed in the charger for the bed shaker to be activated by an alert. The charger must be connected to a power supply or must have sufficient charge, as indicated by the LED light located on the charger. CUSTOMIZATION Additional Bellman & Symfon detectors In addition to the detectors that come with your Smart Alert System, Bellman & Symfon offers a wide variety of alerting products, including baby cry monitors, which may be added to your Smart Alert System. Talk to your hearing healthcare professional for more information about customizing the system to meet your needs. Customizing your Smart Alert System ™ When you receive your Smart Alert System, it is set to a default “radio key” and ready to use with no further set-up required. However, in the event that you have a neighbor with a similar system, you may need to change the radio key to avoid interference. This can be done very easily using the radio key switch on each detector. All detectors must be set to the same radio key. After changing the radio key on each detector you will need to pair your Smart Alert remote with detectors, as described on the following pages. 25 26 CUSTOMIZATION Pairing remote with detectors 1. Ensure all of your detectors are set to the same radio key. Remove the back cover from each detector and locate the radio key by referring to the component diagrams in this guide. 2. Choose any combination of up and down for the keys and repeat it identically for all detectors. 3. Put your remote in pairing mode by holding down the acknowledge button for approximately 6 seconds. The green and yellow LED icons will alternately illuminate. When they do, release the acknowledge button. 4. Once the 2 LED icons on the remote begin alternating, press the test button on any one of your detectors. If the pairing is successful, all 4 LED icons will alternately illuminate. 5. Pairing is complete for all detectors. 6. Press the test button of any of the detectors to check if the pairing was successful. Your Smart Alert remote should now give you the alerting signal. 7. If pairing is not successful, repeat Steps 3-6. Customizing your Doorbell detector Changing the The BE 1023 doorbell detector recognizes the sound emitted by a doorbell. If the doorbell is electromechanical it can also detect the electromagnetic field emitted by the doorbell. Inside the battery compartment a function switch can be modified to further customize the doorbell detector. CUSTOMIZATION Switch # UP DOWN Should remain in down position — — Controls the microphone on doorbell detector. Useful in noisy environments when noise sets off the doorbell detector Microphone OFF Microphone ON Increases sensitivity to the electromagnetic field to better detect electromagnetic doorbells Extra sensitivity Normal sensitivity Controls electromagnetic sensor so that only acoustic doorbell signals can be detected. Useful if electromagnetic field from inductive loop system or transformer etc., activates the doorbell detector Electromagnetic sensor off doorbell detector only responds to acoustic signals Electromagnetic sensor on doorbell detector responds to acoustic and electromagnetic signals Disabling the magnetic detection on the doorbell detector The function switch #4 controls the electromagnetic sensor. It can be set so that only audio doorbell signals If the doorbell is mechanical and can be detected. This is useful if an therefore does not emit an electromagnetic field from an inductive electromagnetic field, the internal loop system or transformer, etc. activates electromagnetic coil inside the detector can be disabled using the function switch the doorbell detector. inside the battery compartment. 27 28 NOTES Notes HEARING INSTRUMENT FUNCTIONS Hearing instrument functions Visual guide Accessories Turning remote on and off Scroll wheel, volume control and program change Buttons Hearing instrument functions Pages 29 to 34 page 30 page 30 page 31 page 32 page 33 page 34 29 30 HEARING INSTRUMENT FUNCTIONS Hearing instrument functions In addition to your alerting functions, your Smart Alert remote includes controls for your hearing instruments. It allows you to manage their performance in any situation, to best suit your listening needs. While your hearing instruments do adjust automatically, you may find in some circumstances that your personal adjustments further improve your listening experience. With your Smart Alert remote’s hearing functions, you can conveniently modify volume levels, switch between listening programs and adjust the comfort and clarity of sounds, all in the palm of your hand. Please note that this is a general guide and your hearing healthcare professional may have enabled or disengaged certain features of your remote, depending on your requirements. Always consult your hearing healthcare professional regarding any adjustments you may require to ensure that you are happy with your remote. Visual guide Legend 10 10 Travel Lock Left-both-right switch Left (blue) indicator light Right (red) indicator light Clarity / Comfort scroll wheel Volume control buttons Home button Program change button LearnNow™ button Battery compartment HEARING INSTRUMENT FUNCTIONS Accessories Your remote can be used with a lanyard so that you can carry the device around your neck or wrist. It also comes with a beltclip. Attach the lanyard to your remote like this: 31 HEARING INSTRUMENT FUNCTIONS Turning your remote on and off Your remote has a travel-lock – on the left side of the device. This does not affect alerting functions. To turn the remote on, slide the switch into the on or unlocked position . To turn the remote off, slide the switch into the off position . Sliding the switch to the off position will avoid sending unintentional commands to your hearing instruments (while the remote is in your handbag or pocket, for example). The Smart Alert remote uses NiMH rechargeable batteries that have 800mAh capacity. AAA 32 HEARING INSTRUMENT FUNCTIONS Selecting which hearing instrument to adjust At the top of the remote, there is a leftboth-right switch. This switch allows you to select the hearing instruments you want to adjust. Slide the switch to the left position to adjust your left hearing instrument only. The left (blue) indicator light will flash to indicate your left hearing instrument is being adjusted. Slide the switch to the right position to adjust your right hearing instrument only. The right (red) indicator light will flash to indicate your right hearing instrument is being adjusted. Slide the switch to the center position to adjust both hearing instruments. Both indicator lights will flash to indicate that your left and right hearing instruments are being adjusted simultaneously. Adjusting your hearing instruments Volume control buttons Your remote provides backlighting when it is first turned on and each time a button is pressed, allowing you to see the remote buttons in dimly lit environments. To increase the volume on your hearing instruments, press the + button on your remote. Adjusting the smartFocus™ scroll wheel for comfort and clarity The smartFocus scroll wheel allows you to manage the levels of speech and background noise in your hearing instruments and provides an additional fine tuning adjustment beyond a traditional volume control. Scroll the wheel up slowly to increase the clarity of sounds, such as speech. Scroll the wheel down slowly to increase comfort in noisy listening situations. As the wheel is adjusted, your hearing instruments may beep. Please refer to your hearing instrument guide for more detailed information about this feature. To decrease the volume on your hearing instruments, press the – button on your remote. As the volume is adjusted, your hearing instrument may beep. Please refer to your hearing instrument guide for more detailed information about your hearing instruments’ volume beeps. Program change button To change the currently set listening program on your hearing instruments, press the program change button. The hearing instrument will advance to the next listening program. Please refer to your hearing instrument guide to determine which programs are available to you and their program beep notifications. 33 34 HEARING INSTRUMENT FUNCTIONS LearnNow™ button Home button The learnNow button teaches your hearing instruments the volume and smartFocus settings you prefer in different listening environments. When you press the learnNow button, your remote sends a command to your hearing instruments to change the pre-programmed volume and smartFocus settings to your new preferred settings. Your hearing instruments will remember your preferred levels, thereby personalizing these settings and minimizing the need for adjustments when you are in a similar listening environment in the future. Pressing the home button returns your hearing instruments to their start-up program, similar to when you first turn on your hearing instruments. This button can be useful when you want your hearing instruments – regardless of the position of the leftboth-right switch – to return to the start-up program and the volume and smartFocus settings when your hearing instruments are first turned on. Please refer to your hearing instrument guide to determine which program is your start-up program. Note: The learnNow button on your remote may be deactivated by your hearing healthcare professional and, therefore, could be inactive. TIP The learnNow button will work only when your hearing instruments are set to the automatic program and should be pressed after you have adjusted the volume and/or smartFocus settings to your preferred levels. After pressing the learnNow button, your hearing instruments will beep if the command was successfully received. Please refer to your hearing instrument guide to learn more about the automatic program. TROUBLESHOOTING GUIDE Smart Alert™ remote Doorbell detector Telephone detector Bed shaker Smoke detector Warnings Declarations Troubleshooting guide Pages 35 to 47 page 36 page 37 page 39 page 40 page 40 page 42 page 43 35 36 TROUBLESHOOTING GUIDE Smart Alert™ remote – alerting functions PROBLEM The remote control is not working • Not turned on • Low/dead battery • Poor battery contact • Battery upside down Indicator lights flashing rapidly • Low battery Hearing instruments not responding to Smart Alert remote commands • Holding the remote too far away from hearing instruments • Only one side responds to Smart Alert remote The remote does not charge when it is placed in the charger • The remote is not placed correctly in the charger POSSIBLE SOLUTIONS • • • • Move travel lock to ‘unlock’ position Recharge battery in charging station Consult your hearing healthcare professional Insert battery minus (–) side down • Recharge battery • Move remote closer to you • Hold remote in front of you. Hearing instruments are in the range of the Smart Alert remote (not more than 105 cm); make sure you are not near devices that could create wireless interference with your system, such as cell phones, microwaves, old CRT monitors/TV units, etc. • Place remote in charger correctly. When remote is in charger correctly the charge light will be illuminated • Check that charger is plugged into outlet and functioning properly TROUBLESHOOTING GUIDE Smart Alert™ remote – hearing functions PROBLEM POSSIBLE SOLUTIONS Indicator lights on Smart Alert remote not flashing • Not turned on • Move travel lock to ‘unlock’ position • Low/dead battery • Recharge battery in charging station • Poor battery contact • Consult your hearing healthcare professional • Battery upside down • Insert battery minus (–) side down Indicator lights flashing rapidly • Low battery • Recharge battery Hearing instruments not responding to Smart Alert remote commands • Holding the remote device too far away • Move remote device closer to you Alerting detectors and devices Doorbell detector PROBLEM POSSIBLE SOLUTIONS Nothing happens when doorbell detector is activated with test button • Doorbell detector waits until it has been quiet for 2 seconds in order to avoid acoustic feedback • Try again • Low battery • Replace battery. Only use 9V alkaline 6LR61 or a lithium 6F22 type battery 37 38 TROUBLESHOOTING GUIDE Doorbell detector PROBLEM POSSIBLE SOLUTIONS The LED light on doorbell detector lights up yellow when the doorbell detector is activated • Low battery • Replace battery. Only use 9V alkaline 6LR61 or a lithium 6F22 type battery The LED light on doorbell detector lights up green when the doorbell detector is activated, but remote is not signaling • Low battery in remote • Check battery in remote and recharge • Remote too far from detector • Move remote closer to detector • Doorbell detector set to wrong radio key • Check that all detectors are set to same radio key. If required follow pairing instructions on page 24 The doorbell rings but the detector is not activated • Detector not positioned in optimal spot next to doorbell sound source • Move detector around the doorbell both closer and further away. The maximum distance is 1.5 in/3 cm from the doorbell. • Can’t detect doorbell sound • Try to train detector to doorbell signal. If required follow pairing instruction on page 26 The LED blinks yellow • Doorbell detector is exposed to electromagnetic field from loop system, etc. • Turn off magnetic detection on doorbell detector. INSTRUCTIONS on page 27 Remote signals with no apparent reason • There is probably another system nearby with same radio key that is interfering with your system • Change radio key on all units to different setting. INSTRUCTIONS on page 26 TROUBLESHOOTING GUIDE Telephone detector PROBLEM POSSIBLE SOLUTIONS Nothing happens when the telephone detector is activated with the test button • Low battery • Replace battery. Only use 9V alkaline 6LR61 or lithium 6F22 type battery • The remote is not paired with the detector. Follow the instructions to pair The LED lights up yellow when the telephone detector is activated • Low battery • Replace battery. Only use 9V alkaline 6LR61 or lithium 6F22 type battery The LED lights up green when the telephone detector is activated, but the remote is not signaling • Low battery in remote • Recharge • Remote too far from detector • Move the remote closer to the detector • Telephone detector set to wrong radio key • Change radio key on all units to different setting. INSTRUCTIONS on page 26 Remote signals with no apparent reason • There is probably another system nearby with same radio key that is interfering with your system • Change radio key on all units to different setting. INSTRUCTIONS on page 26 Nothing happens when the house phone rings • Nothing happens when the house phone rings • Make sure that the detector is properly plugged into the phone line using the supplied phone cord 39 40 TROUBLESHOOTING GUIDE Bed shaker PROBLEM POSSIBLE SOLUTIONS The bed shaker does not vibrate when a detector is triggered • Remote is not placed in charger • Check that bed shaker is correctly connected to charger and remote is correctly inserted in charger Check that both lights are illuminated on charger • Bed shaker is not connected properly to charger • Ensure charger is connected to power supply and working properly. Press test button on top of charger to confirm connection between bed shaker and nightstand remote charger Smoke detector PROBLEM POSSIBLE SOLUTIONS Nothing happens when the smoke detector is activated with the test button • Low battery • Replace battery. Only use 9V. Place it in correctly. • Remote control is out of reach (wireless coverage area/distance) The smoke detector beeps and chirps in a different way from that indicated above for no reason • The smoke detector is defective and needs to be sent in for service TROUBLESHOOTING GUIDE TIP When any of your non-urgent detectors are activated, the LED on the detector will illuminate in green, indicating the battery is in good condition. If the LED illuminates in yellow, the detector’s battery is low and should be changed. On the smoke detector, the red LED light will flash approximately one time per minute when the battery is fully functional. Should the battery become low, the smoke detector will sound an advisory signal about once per minute. If it becomes completely depleted, the detector will briefly sound a smoke alarm until the battery is replaced or completely flat. NOTE! For any problems not referenced in this troubleshooting guide, please contact your hearing healthcare professional. If you do not have a hearing healthcare professional, please contact the nearest office listed on the back page of this booklet. 41 42 WARNINGS Warnings Smart Alert remote should only be used as directed by your hearing healthcare professional. Smart Alert remote uses a low-power, digitally coded inductive transmission to communicate to your hearing instruments. Although unlikely, interference with medical devices such as pacemakers is possible. Interference should not occur with normal use, holding the remote comfortably in the hand, 4 inches (10 centimeters) or more from the body. Therefore, it is recommended that pacemaker users do not keep the remote device in a breast pocket. Do not use Smart Alert remote in explosion hazard areas. Do not use Smart Alert remote in locations forbidden to use electronic devices, such as an airplane. Store your Smart Alert remote in a safe location for CT and MRI scans or other electromagnetic procedures. Changes or modifications made to Smart Alert remote not expressly approved by Unitron may void the user’s authority to operate the equipment. Battery Warnings Never leave your remote control or batteries where small children and pets can reach them. Never put your remote control or batteries in your mouth. If a battery is swallowed, call a physician immediately. Precautions If your Smart Alert remote fails to operate after you have correctly inserted a new battery, contact your hearing healthcare professional. Always bring both your Smart Alert remote and your hearing instruments for service questions. Your Smart Alert remote and your hearing instruments are given a unique communication code. Because of this code, your Smart Alert remote will not affect hearing instruments worn by others. Your Smart Alert remote uses the most modern components to provide an extremely reliable experience with virtually no interference from other devices. However, when operating Smart Alert remote near a computer terminal, communication devices such as a digital cell phone, or other strong electromagnetic field, it may be necessary to be at least 24 inches (60 centimeters) away to ensure proper operation. If your hearing instruments do not respond to Smart Alert remote because of an unusual field disturbance, move away from the disturbing field. DECLARATIONS Declaration of Conformity Labeling Hereby, Unitron declares that Smart Alert System is in compliance with the essential requirements and other relevant provisions of Directive 93/42/EEC. To obtain a copy of the Declaration of Conformity, please contact your local representative from the list of Unitron Distributors. This device complies with part 15 of the FCC rules and with RSS 210 of Industry Canada. Operation is subject to the following two conditions: (1) This device does not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. The serial number and year of manufacture are located inside the battery compartment. Please fill out the contact information sticker provided with your new Smart Alert remote which is located inside the remote’s battery compartment. 43 44 DECLARATIONS Guidance and manufacturer’s declaration – electromagnetic emissions The Model Smart Alert remote is intended for use in the electromagnetic environment specified below. The customer or the user of the Model Smart Alert remote should assure that it is used in such an environment. Emission test Compliance Electromagnetic environment – guidance RF emissions Group 2 The Model Smart Alert remote must emit electromagnetic energy in order to perform its intended function. Nearby electronic equipment may be affected. Class B The Model Smart Alert remote is suitable for use in all establishments, including domestic establishments and those directly connected to the public low-voltage power supply network that supplies buildings used for domestic purposes. CISPR 11 RF emissions CISPR 11 Harmonic emissions Class A IEC 61000-3-2 Voltage fluctuations/ flicker emissions IEC 61000-3-3 Complies DECLARATIONS Guidance and manufacturer’s declaration – electromagnetic immunity The Model Smart Alert remote is intended for use in the electromagnetic environment specified below. The customer or the user of the Model Smart Alert remote should assure that it is used in such an environment. IEC 60601 test level Compliance level Electromagnetic environment – guidance Electrostatic discharge (ESD) ±6 kV contact ±6 kV contact IEC 61000-4-2 ±8 kV air ±8 kV air Floors should be wood, concrete or ceramic tile. If floors are covered with synthetic material, the relative humidity should be at least 30%. Immunity test Electrical fast transient/burst ±2 kV for power supply lines ±2 kV for power supply lines IEC 61000-4-4 ±1 kV for input/output lines ±1 kV for input/output lines Surge ±1 kV line(s) to line(s) ±1 kV line(s) to line(s) IEC 61000-4-5 ±2 kV line(s) to earth No protective earth Voltage dips, short interruptions and voltage variations on power supply input lines <5 % UT (>95 % dip in UT) for 0.5 cycle <5 % UT (>95 % dip in UT) for 0.5 cycle 40 % UT (60 % dip in UT) for 5 cycles 40 % UT (60 % dip in UT) for 5 cycles 70 % UT (30 % dip in UT) for 25 cycles 70 % UT (30 % dip in UT) for 25 cycles <5 % UT (>95 % dip in UT) for 5 sec <5 % UT (>95 % dip in UT) for 5 sec 3 A/m 30 A/m IEC 61000-4-11 Power frequency (50/60 Hz) magnetic field IEC 61000-4-8 NOTE UT is the a.c. mains voltage prior to application of the test level. Mains power quality should be that of a typical commercial or hospital environment. Mains power quality should be that of a typical commercial or hospital environment. Mains power quality should be that of a typical commercial or hospital environment. If the user of the Model Smart Alert remote requires continued operation during power mains interruptions, it is recommended that the Model Smart Alert remote be powered from an uninterruptible power supply or a battery. Power frequency magnetic fields should be at levels characteristic of a typical location in a typical commercial or hospital environment. 45 DECLARATIONS 46 Guidance and manufacturer’s declaration – electromagnetic immunity The Model Smart Alert System is intended for use in the electromagnetic environment specified below. The customer or the user of the Model Smart Alert remote should assure that it is used in such an environment. Immunity test IEC 60601 test level Compliance level Electromagnetic environment – guidance Portable and mobile RF communications equipment should be used no closer to any part of the Model Smart Alert remote, including cables, than the recommended separation distance calculated from the equation applicable to the frequency of the transmitter. Recommended separation distance Conducted RF 3 Vrms IEC 61000-4-6 150 kHz to 80 MHz Radiated RF 3 V/m IEC 61000-4-3 80 MHz to 2.5 GHz 3V d = 1.2 √P 3 V/m d = 1.2 √P 80 MHz to 800 MHz d = 2.3 √P 800 MHz to 2.5 GHz where P is the maximum output power rating of the transmitter in watts (W) according to the transmitter manufacturer and d is the recommended separation distance in meters (m). Field strengths from fixed RF transmitters, as determined by an electromagnetic site survey,a should be less than the compliance level in each frequency range.b Interference may occur in the vicinity of equipment marked with the following symbol: NOTE 1 At 80 MHz and 800 MHz, the higher frequency range applies. NOTE 2 These guidelines may not apply in all situations. Electromagnetic propagation is affected by absorption and reflection from structures, objects and people. Field strengths from fixed transmitters, such as base stations for radio (cellular/cordless) telephones and land mobile radios, amateur radio, AM and FM radio broadcast and TV broadcast cannot be predicted theoretically with accuracy. To assess the electromagnetic environment due to fixed RF transmitters, an electromagnetic site survey should be considered. If the measured field strength in the location in which the Model Smart Alert remote is used exceeds the applicable RF compliance level above, the Model Smart Alert remote should be observed to verify normal operation. If abnormal performance is observed, additional measures may be necessary, such as re-orienting or relocating the Model Smart Alert remote. Over the frequency range 150 kHz to 80 MHz, field strengths should be less than 3 V/m. DECLARATIONS Recommended separation distances between portable and mobile RF communications equipment and the Model Smart™ Alert System The Model Smart Alert remote is intended for use in an electromagnetic environment in which radiated RF Disturbances are controlled. The customer or the user of the Model Smart Alert System can help prevent electromagnetic interference by maintaining a minimum distance between portable and mobile RF communications equipment (transmitters) and the Model Smart Alert System as recommended below, according to the maximum output power of the communications equipment. Separation Distance according to frequency of transmitter Rated maximum output power of transmitter W 150 kHz to 80 MHz d = 1.2 √P 80 MHz to 800 MHz d = 1.2 √P 800 MHz to 2.5 GHz d = 1.2 √P 0.01 0.12 0.12 0.23 0.1 0.38 0.38 0.73 1.2 1.2 2.3 10 3.8 3.8 7.3 100 12 12 23 For transmitters rated at a maximum output power not listed above, the recommended separation distance d in meters (m) can be estimated using the equation applicable to the frequency of the transmitter, where P is the maximum output power rating of the transmitter in watts (W) according to the transmitter manufacturer. NOTE 1 At 80 MHz and 800 MHz, the higher frequency range applies. NOTE 2 These guidelines may not apply in all situations. Electromagnetic propagation is affected by absorption and reflection from structures, objects and people. 47 48 Your Smart Alert™ System The Smart Alert remote is a MEDICAL ELECTRICAL EQUIPMENT and needs special precautions regarding EMC and needs to be put in service according to the EMC information provided. Portable and mobile RF communications equipment can affect MEDICAL ELECTRICAL EQUIPMENT! Warning: The Smart Alert remote should not be used adjacent to or stacked with other equipment. If adjacent or stacked use is necessary, the Smart Alert remote should be observed to verify normal operation. Declaration: The device under test has no essential performance. For surveillance purposes, the reception of alarms on frequencies 433 MHz and 868 MHz and their transmission on 40.96 kHz to the hearing aid were monitored. Transmitter characteristics Frequency range = 37.1 to 45.2 kHz Modulation Type = CPFSK Radiated Power = 35.2 dB µ A/m at 3 m Hearing Healthcare Professional: Telephone: Model: Serial Number: Replacement Batteries: Warranty: Date of Purchase: 49 Unitron Distributors Manufacturer Denmark Spain 20 Beasley Drive, P.O. Box 9017, Kitchener, ON N2G 4X1 Canada Nitivej 10, DK-2000 Frederiksberg Australia Daimlerstrasse 22, 70736 Fellbach-Oeffingen, Germany Avenida de la Industria nº13/15, Polígono de Canastell, 03690 Sant Vicent del Raspeig. Alicante, España France Sweden Belgium 5, rue Maryse Bastié - BP 15 69671 Bron Cedex, France Förmansvägen 2, 4 tr SE-11743, Stockholm, Sweden Baron de Vironlaan, 60 b-1700 Dilbeek Netherlands United Kingdom Canada Ir. D.S. Tuijnmanweg 10, 4131 PN VIANEN 20 Beasley Drive, P.O. Box 9017, Kitchener, ON N2G 4X1 New Zealand St. George House, Cygnet Court, Centre Park, Warrington, Cheshire WA1 1PD Level 2, Norwest Quay, 21 Solent Circuit, Baulkham Hills, NSW, NSW 2153 China No. 78, Qi Ming Road, Export Processing Zone District B, Suzhou Industrial Park, P.R. 215021 European Representative 10/215 Rosedale Rd., M277 Private Bag, 300987, Albany, Auckland Norway Postboks 301 Sentrum 0105 Oslo, Norway South Africa First Floor – Selborne House, Fourways Golf Park, Roos Street, Fourways, Johannesburg U.S.A. Suite A, 2300 Berkshire Lane North, Plymouth, MN 55441 Distributor smart alert system ™ Hear your home powered by At Unitron, we care deeply about people with hearing loss. We work closely with hearing healthcare professionals to make advanced, purpose-driven solutions available to everyone. www.unitron.com/smartalert 09-061 029-5801-02 Printed in Canada Bellman & Symfon
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