Uniwell Systems WAITERPAD00001 Waiter Pad TX User Manual WaiterPad Manual

Download:
Mirror Download [FCC.gov]
Document ID	254174
Application ID	FWuRkawbg0dlieZD31UV6g==
Document Description	Users Manual
Short Term Confidential	No
Permanent Confidential	No
Supercede	No
Document Type	User Manual
Display Format	Adobe Acrobat PDF - pdf
Filesize	153.98kB (1924809 bits)
Date Submitted	2002-07-02 00:00:00
Date Available	2002-11-25 00:00:00
Creation Date	2000-08-10 10:44:02
Producing Software	Acrobat Distiller 4.05 for Windows
Document Lastmod	2000-08-15 16:14:46
Document Title	WaiterPad Manual
Document Creator	Microsoft Word 9.0
Document Author:	Richard Steers

Contents
Page
1.0 WaiterPad Introduction
2.0 WaiterPad Operation
2.1
2.2
2.3
2.4
2.5
2.6
2.7
2.8
2.9
2.10
2.11
2.12
2.13
2.14
2.15
2.16
2.17
2.18
General Functions
Logging On
Adding Tables
Adding Item
Product Notes
Custom Products
Custom Messages
Reviewing Tables
Modifying an Order
Sending Tables
Table Transfer
Screen Appearance
Printing a Bill
Changing Product Groups
Deleting Tables
Managerial Logon
Product Price
System Messages
3.0 WaiterPad System Generator
3.1
3.2
3.3
3.4
3.5
3.6
3.7
3.8
3.9
Introduction
File Menu
Table Layout Menu
Keyboard Layout Menu
Setup Menu
Menu Editor
Generate Menu
Send Menu
WaiterPad Downloading
4.0 WaiterPOS Functions
4.1
4.2
4.3
4.4
4.5
Introduction
WaiterPOS Screen
General Operation
WaiterPOS Functions
Reporting
Page 1
10
10
11
12
12
13
13
13
14
15
15
17
17
17
18
19
22
36
43
44
44
45
45
45
46
47
50
5.0 System Maintenance
53
53
53
53
54
54
54
55
6.0 System Troubleshooting
Troubleshooting
56
56
56
57
57
5.1
5.2
5.3
5.4
5.5
5.6
5.7
6.1
6.2
6.3
6.4
Daily Opening Procedure
Daily Closing Procedure
Recharging Batteries
WaiterPad Resets
Network Controller Maintenance
Printer Controller Maintenance
WaiterPad Maintenance
Printers
WaiterPad Hand Held
WaiterPOS
POS System Generator
7.0 Index
58
8.0 System Log
60
Page 2
WaiterPad Introduction
System Components
The WaiterPad system is designed specifically for the hospitality industry providing unparalleled
functionality and simplicity. The main components of the WaiterPad system are described in the
following paragraphs.
WaiterPad Hand Held
The hand held unit is the waiter’s best friend, compact, lightweight, simple
to use and easy to learn. The system enables the user to program the
operation of the WaiterPad to meet the individual needs of their
establishment.
The Menu Editor application is used to generate the WaiterPad menu and
allows the user to:
• prompt waiters through complex ordering processe,s such as
products which require the selection of side orders, condiments
and cooking degrees/instructions,
• prompt waiter’s to suggestive sell,
• select seat positions and allocate table numbers,
• attach explanatory notes to each product for the waiter to view,
rather than relying on waiters to remember specials of the day,
• perform table transfers,
• print customers bills and many other functions, all explained in the
proceeding sections of this manual.
WaiterPOS
WaiterPOS is used to track table orders, print
bills, split bills, transfer tables, receive
payments, create reports and many other
functions. All functions require limited key
strokes which enables the user to operate the
WaiterPOS quickly and easily.
WaiterPOS provides a powerful alternative to
traditional ROM based POS terminals, providing
more on screen help the ability to operate in a
power blackout through the used of an
Uninterrupted Power Supply (UPS).
Network Controller
The network controller is the hub of
the system, it manages the flow of
all data from the radio frequency
receivers to the printer controller(s)
and the WaiterPOS.
Page 3
Printer Controller
The printer controller manages the printing queue of each printer,
formatting the order docket and rerouting order dockets if the
printer is out of paper or jammed.
WaiterPad System Generator
WaiterPad system generator is software used to
configure the operation of all components of
the system.
WaiterPad System Generator is a Windows
based system with much on-screen help to
enable the user to perform all tasks easily and
quickly.
Radio Frequency Receivers
The radio frequency receivers receive information from the hand held WaiterPad’s and transmit this
information to the Network Controller. Various types of radio frequency receiver housings are
available such as a camera dome or alarm sensor shell to enable the receivers to be blended into
the establishments décor.
WaiterPad Charger
The WaiterPad charger Is used to charge the batteries of the WaiterPad hand held units. A cable
from the charger simply plugs into the bottom of the WaiterPad and the charger indicates when the
charging is complete.
Page 4
WaiterPad Operation
2.1
GENERAL FUNCTIONS
Turning the WaiterPad On/Off
To turn the WaiterPad on, press and hold the green power button located on the bottom left-hand
side of the WaiterPad for one second.
To turn the WaiterPad off, press the green power button quickly, do not hold down. The WaiterPad
screen will automatically turn off if not used for approximately 2 minutes.
Selecting an Item
An item is selected from the WaiterPad touch-screen using the point of the ‘Stylus Pen’ provided with
the WaiterPad to highlight that item on the screen. When an item is successfully selected that item
highlights and the WaiterPad emits a quick confirmation noise.
If the pen is not released from the screen above the intended item then the item will not be selected
as the WaiterPad assumes that a mistake has been made.
Scrolling
When a menu has more items than can fit onto one screen the WaiterPad adds a ‘Scroll Bar’ to the
right-hand side of the screen. The scroll bar can be used in a variety of ways to view items on the list
and operates in much the same way as a Microsoft Windows scroll bar.
Up Arrow
Current Position of Page
Scroll Bar
(this page is at the top of the list)
Section Out of Display
(items which are not currently in view)
Down Arrow
Fig 2.1(a) Hand Held screen showing a scroll bar.
The position of the current page in the list is shown in dark black and the areas out of view are
shaded. Fig 2.1(a) shows that the user is at the top of the list because all shading is below the black
area.
To scroll down this list the user can either press the shaded area of the scroll bar, press the down
arrow at the bottom of the scroll bar or use the scroll down button on the WaiterPad (center button).
Returning to the WaiterPad Log-In Screen
If at any time a new waiter needs to logon to the WaiterPad they can return to
the log-in screen by pressing the WaiterPad button on the button right-hand side
as shown in Fig 2.1(b).
Page 5
Fig 2.1(b)
2.2
LOGGING ON
1. From the main WaiterPad screen click on
and then select a name from the drop
down list. After selecting a name press
as shown in Fig 2.4(a).
Select Name
List Box
Name List Scroll
Down Button
Drop Down
Name List
OK Button
Fig 2.4(a) Opening WaiterPad logon screen.
2. If Clerk PIN numbers are in use waiters will be asked to enter in their PIN on the Enter PIN pad, (as
shown in Fig 2.4(b)). Complete by selecting
Use Digit Buttons
to Enter Clerk PIN Number
Back Key
(Clears the Last Digit Entered)
Finish by Pressing the
OK Button
Clear Key
(Clears all Digits Entered)
Cancel Key
(Cancels the Log On)
Fig 2.4(b) Clerk PIN number pad.
See section 3.6 Menu Editor - System Configuration for instructions on how to activate the use of
clerk PIN’s and section 3.5 Setup Menu - Clerks for instructions on adding clerks and modifying clerk
details.
2.3
ADDING TABLES
1. After logging on, a table can be added to the system by pressing
which is located in the
bottom left-hand corner. This will open the Add Tables pad which looks similar to a calculator.
If the user wishes to cancel the addition of a table press the C (Cancel) button, this will then
return the user to the Tables screen.
2. Use the digit buttons on the pad to enter the table number and finish by pressing
Digits Entered
Back Button
Digit Buttons
Clear Button
Cancel Button
OK Button
Fig 2.5(a) The Add Table pad.
Page 6
3. After entering the table number the WaiterPad may prompt for the number of covers. Enter the
number of covers as the table number was entered.
The WaiterPad will only prompt for the number of covers if the appropriate flag is set (see section 3.6
Menu Editor - System Configuration).
2.4
ADDING ITEMS
When the user has added the table they are ready to add items to the order. The WaiterPad will
proceed directly the main menu screen, from which point the user can navigate through the menus
by tapping the one required.
Table
Number
Seat No
Down
Button
No of
Covers
Current
Seat No
Allocated
Time
Battery
Status
Seat No
Up
Button
Fig 2.6(a) Main Menu screen.
To allocate an item to a particular seat of the table the seat position must be set before the item is
selected. This is done using the up and down arrows as shown in Fig 2.6(a). This function allows a
number between 1 and 99 to be selected.
Depending upon the specific menu design, the user may be prompted through one or several
screens after selecting a product for details such as cooking degree, sauces, side orders, etc. When
in a product screen an item is added by tapping that item with the tip of the stylus pen.
To go back to the previous menu, provided the user is not currently in the main menu, tap
button) which is located in the bottom right-hand corner of the screen.
Page 7
(Back
Review
Button
Main
Button
Back
Button
Fig 2.6(b) Menu navigation buttons.
To get back to the Main Menu at any time tap
which is located in the bottom right-hand corner
of the screen. The last action can be erased using the
button. By pressing the undo button the
last action will be deleted.
, this opens the Review Screen.
The user may review the current order at anytime by tapping
Products and order details can be altered in this screen which is explained in section 2.11 Modifying
an Order.
2.5
PRODUCT NOTES
Any product can have a note attached to it. Product notes are used to provide information to the
waiter. For example a note can be used to describe the days Chef’s Special rather than waiters
having to remember such items or they can be used to further describe a product.
Text
Description
Product
Note Icon
Back
Button
Fig 2.7(a) Product note icon and product note screen.
To view a product note simply tap on the note icon, as shown in Fig 2.7(a), which will open the Note
Description, also shown in Fig 2.7(a). To exit the Note Description tap
2.6
CUSTOM PRODUCTS
WaiterPad has the ability to add products that are not in the database, these are referred to as
“Custom Products”. To add a custom product tap
in the main menu screen which will then
open the custom screen. From this form the user can add custom messages as well as products,
instructions on how to add a custom message are outlined in section 2.9 Custom Messages.
Page 8
To order a custom product proceed as follows:
1. First use the stylus pen to select
, highlighted in Fig 2.8(a).
2. Enter a description of the product by pressing
and using the keyboard which appears.
3. The next step is to select a group and printer to send the product to. Do this by tapping on
Group , selecting the appropriate group and likewise for the printer.
4. Finally enter a price by tapping
and entering the price (in cents), finish by tapping
Product
Button
ABC Button
Group Drop Box
Printer Drop Box
Price Button
Fig 2.8(a) Custom product screen.
Once these steps have been completed select
2.7
, to cancel at any stage press
CUSTOM MESSAGES
WaiterPad has the ability to allow waiters to send custom messages to the preparation areas. This is
done from either the main menu screen by pressing
or in the review screen by highlighting the
item to which a message needs to be attached and then pressing
. This will open the custom
screen as shown in Fig 2.9(a).
Message
Button
List Boxes
(press arrow head to open the
drop down box)
Alpha Keyboard
Button
Fig 2.9(a) The custom message screen.
Proceed as follows:
1. Enter a message by pressing
which opens a screen keyboard, when completed press Done
on the keyboard.
2. Select a group to send the product to by tapping the Group
and selecting the appropriate
group and likewise for the printer.
3. To finish tap
When using the
item ordered.
button from the main menu screen the message will be attached to the last
Page 9
2.8
REVIEWING TABLES
The Review screen shows the order as it has been inputted allowing the waiter to confirm the order
with the customer before sending. The waiter can go to the Review screen at any time by pressing
. Items can be added to the order from the Review screen by pressing
located in the bottom
left-hand corner of the screen. To proceed to the order sending stage, press
Seat Position
Quantity Ordered
Product Description
Cooking Instruction
Fig 2.11(a) Review order screen lists all the items selected.
Products can be deleted, quantities and seat positions changed in the Review screen which is
explained in the next section, 2.11 Modifying an Order. To review an order from the main menu
screen tap
, located in the bottom right-hand corner of the screen to open the Review Table
screen.
2.9
MODIFYING AN ORDER
Deleting a Product
To delete an item from the order in the Review screen, highlight the item required to be deleted (as
shown in Fig 2.11(a)) and then press
located in the bottom left-hand corner of the screen. This will
delete the item and all accompanying “Side Dishes/Condiments/Cooking Instructions/Messages”. If
an item has an ordered quantity greater than one then the WaiterPad will prompt the user to select
the number required to be deleted.
Seat Positions
Quantity
Ordered
Item
Description
Delete
Button
Message
Button
Fig 2.11(a) Example of a highlighted product on the revue screen.
(Note: If the “Save Orders” flag is set, an item that has already been sent can not be deleted, see
section 3.5 Setup Menu - System Configuration).
Page 10
Changing the Quantity
The quantity ordered of an item is shown in front of the product description on the left-hand side of
the screen. To change the quantity of an item to be ordered in the Review screen, select the
quantity required to be changed by tapping on it and then entering the correct quantity into the
quantity pad which appears. Finish by pressing
Modifying a Seat Number
To change the seat number highlight the seat number and change in the same manner as
described in the Changing the Quantity section. To add a seat number to an item select the blank
area to the right of the item description (as shown in Fig 2.11(b)) and enter the number in the same
manner.
Select this blank area to
allocate a seat number
Note that the buttons which were shown in
Fig 2.11(a) are not present because no
items have been highlighted on the list.
Fig 2.11(b) Select the blank area where the seat number would
be located to insert a seat number.
2.10
SENDING TABLES
To send tables with unsent orders, go to the tables screen (shown Fig 2.12(a)) and tap
. On a
successful send, and provided that the flags are set correctly (see section 3.5 Setup Menu - System
Configuration), the WaiterPad will emit an audio confirmation and the screen will invert black and
clear three times. If errors occur during the sending phase an error message will appear on the
screen, check section 2.20 System Messages section for a detailed description and instructions.
Unsent Table
Sent Table
Send Button
Fig 2.12(a) The tables screen showing sent and unsent orders.
A black table represents a table that contains orders which have not been sent, whereas a clear
table contains no unsent orders. Tables will only remain on the screen after sending if the
appropriate program flags are set, otherwise tables will leave the WaiterPad screen once sent
successfully (see section 3.5 Setup Menu - System Configuration).
Page 11
2.11
TABLE TRANSFER
WaiterPad allows the waiter to quickly transfer a tables order. To move the current orders from one
table to another go to the Tables screen and press
. Select the Move Table function from the
function list.
Move Table
Function
Pressing OK will exit the
Select Function window.
Fig 2.13(a) Functions window.
This opens the Table Transfer screen (shown Fig 2.13(b)), which is slightly different to the other
number selection screens which have been explained so far. In the top section enter the number of
the table which is being transferred From and in the bottom section enter the number of the table to
transfer the order To.
To
Enter the current table number
here
Press OK to complete!
Enter the new
Table number here
Fig 2.13(b) Table transfer screen.
Once both numbers have been entered, tap
. The WaiterPad will then prompt for confirmation of
the transfer between these two tables and send a message to the preparation areas advising of the
transfer. This function can be restricted to use by Management only, see section 3.5 Setup Menu System Configuration.
2.12
SCREEN APPEARANCE
Contrast
In some light conditions the screen contrast may need adjustment as the screen text appears
stretched or blurred. To alter the contrast turn the contrast dial located on the left-hand underside of
the WaiterPad.
Low Light
In low light situations the WaiterPad screen can be altered to improve viewing
performance. This is done by turning on the screen backlight which also inverts the
LCD. To turn on the screen backlight press the button shown in Fig 2.14(a), to turn
the backlight off press the same button again.
Page 12
Fig 2.14(a)
2.13
PRINTING A BILL
WaiterPad allows waiters to print a customers bill at the bill printer from the hand held unit. This is
and selecting the Print Bill option.
done from the Tables screen by pressing
Print Bill
Function
Fig 2.15(a) Functions window.
Enter the number of the table into the print bill pad and then finish by pressing
the bill on the WaiterPOS bill receipt printer.
2.14
. This will then print
CHANGING PRODUCT GROUPS
The group of an item can be changed in the Review screen, so for example, an ENTREE can be
sent to the printers as a MAIN and therefore be displayed on the printer with the other Mains.
To do this, select the item to be changed by tapping on it, this will highlight the item and then
additional buttons will appear at the bottom of the screen. Select
, tap on Group and change
the group as required.
Group
Box
Fig 2.16(a) Product functions screen.
2.15
DELETING TABLES
Deletion of tables is completed much in the same way as tables are added. From the tables screen
select
which opens the delete table pad. The Delete Table pad looks (shown in Fig 2.17(a)) and
operates the same as the add table pad.
Page 13
Press Yes to confirm, No to
abort the deletion.
Fig 2.17(a) The Delete Table pad and warning message.
. If the
Enter the table number to delete by tapping the appropriate digit buttons and then select
table being deleted contains items, the user will be asked to confirm the action. Once confirmed
the table will no longer appear on the screen.
2.16
MANAGERIAL LOGON
WaiterPad allows certain functions to only be performed by Management and therefore the
Manager needs to logon to the system as the Manager. To do this select
and then select
Managerial Logon from the list provided (shown in Fig 2.18(a)).
Manager Log-On
Manager Log-Off
Fig 2.18(a) Manager Log on and log off functions
WaiterPad will prompt for the Managers PIN to be entered, enter the Managers PIN and finish by
. If the correct PIN is entered then “Manager In” will appear at the top of the screen (as
pressing
shown in Fig 2.18(b)).
Indicates that the
user is logged on as
the Manager
Fig 2.18(b) Manager login pad and logged in screen.
To log the Manager off press
and then select Managerial Logout from the list provided. See
section 3.5 Setup Menu - System Configuration for instructions on how to change the Managers
PIN.
Page 14
2.17
MODIFYING PRODUCT PRICE
If the appropriate flag is set (see section 3.5 Setup Menu - System Configuration) then only the
Manager may modify the price of a product and therefore the Manager must be logged in, this is
outlined in the previous section 2.18 Managerial Logon.
The price of a product can only be altered in the Review screen, to do so proceed as follows:
1. Highlight the product which will then add several other buttons to the screen.
2. Press
and then select the Change Price function.
Change Price
Function
Select OK
button to exit
Fig 2.19(a) Product functions screen.
3. This will open the New Price pad (shown Fig 2.19(b)) which allows either a new dollar amount, a
dollar discount or a percentage discount to be entered.
Dollar Discount
Button
New Price
Use the digit pad to
enter the new price
Percentage
Discount Button
Fig 2.19(b) New product price pad.
To enter a new dollar amount for the product, enter the price ignoring decimal places and press
. To enter a dollar discount, enter the amount of the discount, ignoring the decimal place, and
then press the $ Dsc button. To enter a percentage discount, enter the discount percentage and
then press the % Dsc button.
2.18
SYSTEM MESSAGES
Invalid Table Alert
This alert will appear if the user enters a Table number that is greater than the
maximum number allowed for.
Note: X will be replaced with the Maximum number, which is defined in the
WaiterPad Database.
Page 15
Transfer Table Alert
This alert will appear when the user selects two tables for transfer. Select Yes
to confirm, No to abort. Note: X is the table being transferred From, Y is the
table to transfer To.
Delete Table With Orders Alert
This alert will appear when the user attempts to Delete a table that contains
Orders. Select Yes to confirm, No to abort.
Receivers Busy Alert
This alert will appear when the user attempts to send an order whilst the
system is processing another, resend the order.
Page 16
WaiterPad System Generator
3.1
INTRODUCTION
WaiterPad System Generator is software used to configure and manage the
operation of the WaiterPad System. System Generator programs the WaiterPOS, the
hand held WaiterPads, Network Controller and Printer Controller. The System
Generator application is opened by double clicking on the WaiterPad System
Generator desktop icon, shown in Fig 3.1(a).
Fig 3.1(a)
When opened the WaiterPad System Generator presents a “quick launch” facility as shown in Fig
3.1(b). The quick launch facility allows the user to open any of these commonly used menus by left
clicking once on the desired icon menu.
Version Number
Close
Button
Maximize
Button
Menu Bar
Fig 3.1(b) WaiterPad System Generator opening screen with quick launch facility.
3.2
FILE MENU
Registration
The Registration menu is not for use by end users, this information is entered by the dealer prior to
beginning operation, see Dealer for further information.
Clear Sales Data
This function is used to clear sales data from the system, such as
training sales prior to opening. Enter a date in the Clear Before
field (as shown in Fig 3.2(a)) using the computer keyboard in
DD/MM/YY format. Click
to confirm and the system will
clear all sales prior to the date entered.
Fig 3.2(a) Clear Sales window.
Page 17
3.3
TABLE LAYOUT MENU
The table layout menu allows the user to setup the screen table layout. The system allows the user to
setup multiple pages of table layouts and arrange the tables on the screen as desired. The size and
shape of a table can be modified to represent the shape of the actual table and a bitmap image
can be imported as a background to represent the layout of the restaurant, as shown in Fig 3.3(a).
Database
List/Window
Database
Buttons
Floor Plan
Grid
Page
Buttons
Background
Buttons
Fig 3.3(a) Table layout screen.
Adding a Table
Firstly create the table in the database by clicking
. This opens the adding a table window
which automatically inserts the next available number in the Number field. To confirm click
To add the table to the floor plan grid simply drag the table
from the database list and drop it onto the floor plan grid. This
will open the Table Details window (as shown in Fig 3.3(b))
which allows the user to set the shape and size of the table.
When finished confirm by clicking
Fig 3.3(b) Table Details window.
Deleting a Table
To delete a table, drag the table from the layout grid and drop it back in the database window. To
and confirm the deletion by clicking
, abort
delete the table from the database click
by clicking
Grid Background
WaiterPad allows for a grid background in bitmap format to be inserted. This allows for a restaurants
floor plan to be inserted as a background and tables placed on the floor plan grid as they appear in
the restaurant.
The bitmap image is selected by clicking
which will open a window to select the bitmap file
from. To clear the current background bitmap from the grid click
Page 18
Multiple Pages
WaiterPad allows multiple pages of table layouts to be created. To create another page click
click
to confirm the creation of another page,
to abort. To move between pages use
buttons.
the
To delete a page click
, confirm the deletion by clicking
or abort by clicking
Grid Properties
Un-checking the “Snap to Grid” tick box removes the grid from the floor plan and the grid size field
sets the size of the grids.
Table Layout Properties
The table layout properties screen allows the user to setup the
screen colours as shown in Fig 3.3(c). To allocate a colour click
and select the desired colour from the colour window.
Fig 3.3(c) Table layout properties.
3.4
KEYBOARD LAYOUT MENU
The keyboard layout menu allows the user to set-up and modify the operation of the WaiterPOS
keyboard. WaiterPOS supports two types of programmable keyboards, those with raised keys and
those with flat keys. The WaiterPOS also allows the user the configure up to three keyboard menu
levels. To set-up or modify the keyboard layout the user should select their type of keyboard from the
keyboard layout menu.
Raised Keyboard
Key
Allocated
Abbreviation
Current
Menu shift
Level
See key descriptions below
for explaination of
abbreviations
Fig 3.4(a) Raised key board layout screen.
Page 19
Flat Keyboard
Fig 3.4(b) Flat keyboard layout screen.
The programming of the raised and flat keyboard is identical, the only differences are the layout of
the keys.
Modifying a Key
To modify a key proceed as follows:
1. Select the key using the left mouse button.
2. This opens the Select Key Properties browse box as
shown in Fig 3.4(c).
3. Select the desired key type and confirm clicking
Key types are explained in the following paragraphs.
Fig 3.4(c) Select key properties screen.
Clear Key (CLR)
Clerk Key (CLK)
Clerk P.I.N. Key (PIN)
Dollar Discount Key ($)
Electronic Journal Key (EJ)
Enter Key
Error Correct Key (EC)
Function Key (FMC)
Last Receipt Key (LR)
Line Down Key (LD)
Line Up Key (LU)
Lookup Window Key (LW)
Allocates the clear function. Ensure the key string field is clear.
Acts as a clerk log on, log off key when allocated without a key
string. To allocate a clerk to a particular key (hard clerk) enter the
clerk number in the key string field.
Used instead of the Clerk Key if Clerk P.I.N’s are in used, requires clerk
to enter their PIN to log onto the system. Ensure key string is clear.
Allocates the dollar discount function. If the key string is clear then
any amount can be entered. To allocate a fixed amount dollar
discount enter the amount in the key string field. Eg. $5 enter “500”
in the key string field.
Allocates the electronic journal function. Ensure the key string is
clear.
Allocates the enter function. Ensure the key string field is clear. The
enter key is hard coded into flat keyboards.
Allocates the error correct function. Ensure the key string field is clear.
Not currently in use.
Not currently in use.
Allocates the line down function. Ensure the key string field is clear.
Allocates the line up function. Ensure the key string field is clear.
Allocates look-up windows (see section 3.5 SetUp Menu – Lookup
Windows). Insert the lookup window number into the key string field.
Page 20
Media Key (MED)
Menu Shift Key (MS)
Move Table Key (MT)
Multiply Key (X)
New Balance Key (NB)
No Sale Key (NS)
Number Key
Open Price Key (OP$)
Open Tables Key (OT)
Page Down Key (PD)
Page Up Key (PU)
Paid Out Key (PO)
Part Payment Key (PP)
Percentage Disc (%)
PLU Key (PLU)
PLU Modifier Key (PM)
Preset Tender (PT)
Price Change Key (PC)
Price Level Key (PL)
Print Bill Key (PB)
Receipt Toggle Key (RT)
Refund Key (R)
Report Key (REP)
Seat Number Key (SN)
Split Bill Key (SB)
Subtotal Key (SUB)
Tab Key (TAB)
Table Key (TBL)
Table Modifier Key (TM)
Takeaway Mode Off (TOF)
Takeaway Mode On (TON)
Void Key (V)
Allocates media keys. Insert the media number into the key string
field. If the media is not an exact tender (that is, change is required
to be calculated) then the “~” (tilde) character must be inserted in
front of the media number.
Allocates the menu shift function. Insert the menu shift level into the
key string field.
Allocates the move table function. Ensure the key string is clear.
Allocates the multiply key. Ensure the key string field is clear.
Allocates the New Balance function. Ensure the key string is clear.
Allocates the no sale function. Ensure the key string field is clear.
Allocates a numerical digit key. Enter the desired number in the key
string field.
Allocates the miscellaneous product function . Ensure the key string
is clear.
Presents an Open Tables screen when pressed. Ensure the key string
is clear.
Allocates the page down function. Ensure the key string field is clear.
Allocates the page up function. Ensure the key string field is clear.
Not currently in use.
Allocates the Part Payment function. Ensure the key string is clear.
Allocates the percentage discount function. If the key string is clear
then any amount between 1 & 99% can be entered. To allocate a
fixed percentage discount, enter the amount in the key string field.
Eg. 5% enter “5” in the key string field.
If the key string is clear then the key acts as a universal PLU key to
allocate products to a bill by PLU code. To allocate a particular PLU
to a key (hard PLU) enter the PLU number in the key string field.
Allocates the PLU modifier function. Enter the amount of the modifier
into the key string field. A PLU modifier can be used so that one key is
allocated to a product with a small and large size products. The
small product is assigned a PLU number of say 500 and the large
product is then assigned a PLU number of say 1500. The PLU modifier
is then set at 1000.
Allocates preset cash denominations. Insert the value of the
denomination in the key string field with a “~” (tilde) character in
front of the value. Eg. For $50 enter “~5000” in the key string field.
Not currently in use.
Allocates the price level function, enter the price level into the key
string field.
Allocates the print bill function. Ensure the key string is clear.
Allocates the receipt on/off function. Ensure the key string field is
clear.
Allocates the refund function. Ensure the key string field is clear.
Allocates the report function key. Ensure the key string field is clear.
Allocates the seat number function. Ensure the key string field is
clear.
See section following Setting Up the Split Bill Series.
Allocates the sub total function. Ensure the key string field is clear.
Not currently in use.
Acts as a table number key when allocated without a key string. To
allocate a table to a particular key enter the table number in the
key string field.
Allocates the table modifier function, enter the table modifier
number into the key string field.
Not currently in use.
Not currently in use.
Allocates the void function. Ensure the key string field is clear.
Page 21
Setting Up the Split Bill Series
The three keys required to complete the split bill procedure as outlined in section 4.4 WaiterPOS
Functions are “Start Split Bill”, “Split Items” and “End Split Bill”. Setup these keys as follows:
Start Split Bill Split Items End Split Bill -
Allocate Split Bill Key
Allocate Multiply Key
Allocate Split Bill Key
An Unsplit item key can also be set up which is allocated as a Clear key.
Menu Levels
Second and third keyboard menu levels are setup in exactly the same manner as described in
previous sections. To navigate between menu levels use the
buttons. To copy the keys from
, to copy level one to level three left click
keyboard menu level one the level two left click
3.5
SET-UP MENU
Configuration
Float Field
Fig 3.5(aa) Configuration screen, users should only ever alter the float amount.
The Configuration screen is generally not for use by end users, however if the user wishes to alter the
till draw float amount then this is altered in the Configuration screen as shown in Fig 3.5(aa).
File Paths
No details on this screen should be altered by the user, refer to Dealer for further information.
Communications
No details on this screen should be altered by the user, refer to Dealer for further information.
Page 22
Flags
Ticked = active
Un-ticked = inactive
Fig 3.5 (ba) POS System Flags screen.
POS System Flags Tab
The operation of each flag is described below:
Flag 1. Allows a negative subtotal from a refund to be finalised.
Flag 2. Allows the sale of zero priced PLU’s.
Flag 3. Allows a negative subtotal from a void to be finalised.
Flag 4. Allows the total discount entered to exceed the subtotal.
Flag 5. Enables the printing of orders to the network controller for orders sent from the
WaiterPOS.
Flag 6. Prints orders sent from the WaiterPOS on the receipt printer.
Flag 7. Sends message to the kitchen printer when a table is closed.
Flag 8. Sends flash reports to the printer instead of the screen.
Flag 9. Not in use.
Flag 10. Logs the clerk off the WaiterPOS after each transaction is completed.
Flag 11. Prompts the clerk to enter covers when starting a new table at the WaiterPOS.
Flag 12. Prompts the clerk to enter seat positions when entering an item at the WaiterPOS.
Flag 13. Activates Z1 level of reporting.
Flag 14. Activates Z2 level of reporting.
Flag 15. Activates Z3 level of reporting.
Flag 16. Currently not in use.
Flag 17. Currently not in use.
Flag 18. Currently not in use.
Flag 19. Displays all PLU descriptions in upper case.
Flag 20. Creates a new bill on an open table when starting the table on the hand held
WaiterPad’s.
Flag 21. Creates a audit file.
Flag 22. Summarizes items on the reports into sections by major groups.
Flag 23. Allows all clerks to cash off orders when operating in Bar mode.
Flag 24. Activate the use of the tax system.
Page 23
Switch between tabs by
clicking on the tab required
with the left mouse button
Fig 3.5(bb) Network Controller Flags screen.
Network Controller Flags
Operation of each flag is described below:
Flag 1. Activates use of a condensed header on the order printers. A condensed header
prints all header information in one abbreviated line.
Flag 2. Prints the number of covers on the preparation area order dockets.
Flag 3. Prints all text in uppercase.
Flag 4. Prints footers on preparation area order dockets where appropriate. The footer lists
whether there are orders from the same table at other preparation area printers.
Flag 5. Allows PLU descriptions over 16 characters in length to be condensed therefore
allowing a maximum of 32 characters.
Flag 6. Prints side order PLU descriptions in red on appropriate dot matrix printers.
Flag 7. Centers group names on order printouts.
Flag 8. Prints cashier dockets to the system back-up printer when the network controller is
off-line, always activate.
activate
Flag 9. Prints the quantity on order printouts in large font.
Flag 10. Prints condiment PLU descriptions in red on appropriate dot matrix printers.
Flag 11. Prints cooking instruction PLU descriptions in red on appropriate dot matrix printers.
Flag 12. Prints custom waiter messages in red on appropriate dot matrix printers.
Flag 13. Prints custom waiter products in red on appropriate dot matrix printers.
Flag 14. Always prints PLU descriptions in condensed font format.
Flag 15. Prints each items PLU number on cashier dockets to allow quick re-entry using the
PLU number key.
Clerks
This section is used to setup clerk details and permissions.
Lists clerks in
numerical order
Lists clerks in
alphabetical order
Fig 3.5(ca) Clerks screen.
Page 24
Adding a New Clerk
To add a new clerk click
which opens the Insert a New Clerk screen which has four
clerk flag tabs as shown in Fig 3.5(cb).
Fig 3.5(cb) Various clerk flags give extensive WaiterPOS security control.
After entering a clerk number and description, allocate a clerk number PIN (if in use) using
the computer keyboard. Set the appropriate flags (as shown in Fig 3.5(cb)) which are
described below, and complete by clicking
Flags 1
Flag 1.
Flag 2.
Flag 3.
Flag 4.
Flag 5.
Flag 6.
Flag 7.
Flags 2
Flag 1.
Flag 2.
Flag 3.
Flag 4.
Flag 5.
Flag 6.
Flag 7.
Flag 8.
Flags 3
Flag 1.
Flag 2.
Not currently in use.
Allows clerk to perform a no sale function which opens the cash draw.
Allows the clerk to perform a refund function.
Allows the clerk to perform a void function.
Allows the clerk to perform an error correct.
Allows the clerk to perform a dollar discount.
Allows the clerk to perform a percentage discount.
Allows the clerk to cash off orders.
Allows the clerk to perform table transfers.
Allows the clerk to perform pay outs.
Allows the clerk to perform part payments.
Allows the clerk to perform split billing.
Allows the clerk to perform price level changes.
Allows the clerk to send Take Away Mode orders.
Allows the clerk to send orders from the WaiterPOS to the preparation area
printers.
Allows the clerk to open the reports function window.
Not in use.
Page 25
Flags 4
Flag 1.
Flag 2.
Flag 3.
Flag 4.
Flag 5.
Flag 6.
Flag 7.
Flag 8.
Allows the clerk to perform an X1 report.
Allows the clerk to perform an X2 report.
Allows the clerk to perform an X3 report.
Allows the clerk to perform an Z1 report.
Allows the clerk to perform an Z2 report.
Allows the clerk to perform an Z3 report.
Allows the clerk to perform a Full PLU report.
Allows the clerk to perform a Flash report.
Modifying Clerk Details
To modify the details of a Clerk, highlight the Clerk from the list and then click
modifying the details click
to finish.
Deleting a Clerk
To delete a Clerk, highlight the Clerk from the list and then click
by clicking
, abort the deletion by clicking
. After
. Confirm the deletion
Printers
The printers section is used to set-up the preparation area order printers as shown in Fig 3.5(da).
Open the printer type list box
by clicking the left mouse
button on this down arrow head
Printer Number
Fig 3.5(da) Printers edit screen.
To add, modify or delete a printer simply highlight the field and add, modify or delete the details.
However users should not need to make any changes to details in this area, consult dealer before
proceeding.
Name
Types
Backup
Flags
A description of the printer.
Select from the list box. Open the list box by pressing the down arrow head.
Used to set the printers backup printer in case of failure. The above example shows the
Kitchen Printer (Printer #1) has printer #2 as its backup and printer 2 has printer 1 as its
backup.
Activates the printing of local documents to the printer.
Page 26
Receipt
This section configures the operation of the bill receipt which prints from the WaiterPOS.
Text Lines
The Text Lines tab (as shown in Fig
3.5(ea)) gives the user four header lines
and four footer lines to enter any text.
Other general text editing functions
such as justification, double height,
double width and bold are activated
by checking the appropriate tick box
beside that line. Blank lines are not
printed unless text is entered in lines
which follow a blank field.
Fig 3.5(ea) Text Lines tab of the Receipt screen.
Flags
The second tab Flags (as shown in Fig
3.5(eb)) is used to control the operation
of the bill printer and each flag is
described in the following paragraph.
Fig 3.5(eb) Receipt Flags screen.
Flag 1.
Flag 2.
Flag 3.
Flag 4.
Flag 5.
Flag 6.
Flag 7.
Sets the printer to be on by default. If it is on by default then the receipt print is
turned on when WaiterPOS is launched.
Activates the use of a graphic label.
Prints the header text as set-up in the Text Lines tab.
Prints the footer text as set-up in the Text Lines tab.
Groups products and prints them by group on the receipt. If this flag and flag 6
are both active then flag 5 overrides.
Groups products and prints them by major group on the receipt.
Prints the total cost and item count of each group at the end of each group
section.
Page 27
Graphic Logo
The Graphic Logo tab allows the user to insert a bitmap file to create a graphic logo on the
receipt printout.
This is done by left clicking
which opens a browse box to select a bitmap from. Once a
bitmap file is selected press the open button and the program will convert the file and
display the logo in the preview area. Finish by clicking
The
button prints a sample printout at the receipt printer.
Select
Button
Preview
Area
Sample
Button
Fig 3.5(ec) Graphic logo screen.
Tax System
The system allows the user to establish four labeled tax levels in the Tax System menu.
To setup a tax proceed as follows:
1. Insert a description for the tax in the Tax Label field.
2. Insert the company tax number in the Company Tax
Number field.
3. Setup the tax in the next available tax field by giving it a
description in the Label field and a percentage in the
Amount field.
4. Configure the tax flags as described in following
paragraphs.
5. Click
to finish.
Fig 3.5(fa) Tax system screen, General tab.
Flag 1.
Flag 2.
Flag 3.
Flag 4.
Flag 5.
Flag 6.
Flag 7.
Shows tax total on Z reports.
Shows tax total on X reports.
Shows tax amounts on customer WaiterPOS receipts.
Shows the subtotal exclusive of tax on receipts.
Shows the company tax number on Z reports.
Shows the company tax number on X reports.
Shows the company tax number on customer receipts.
Fig 3.5(fb) Tax system screen, Tax Flags
tab.
Page 28
Main Groups
Main Groups are used to summarize information on reports and receipts. The common Main Groups
are food and beverage however up to 99 Main Groups can be created.
Lists the Main Groups in
numerical order
Lists the Main Groups in
alphabetical order
Fig 3.5(ga) Main groups screen.
Adding a Main Group
1. Click
which opens the browse box shown in
Fig 3.5(gb).
2. Type a number for the new Main Group into the
Group Code field. No two Main Groups may have
the same number and the next available number
will automatically be entered when the browse box
opens.
3. Enter a description for the Main Group in the
Description field.
4. Finish by clicking
Fig 3.5(gb) Adding a Main Group
screen.
Modifying a Main Group
To modify the details of a Main Group, highlight the Main Group from the list and then click
. After modifying the details click
to finish.
Deleting a Main Group
To delete a Main Group, highlight the Main Group from the list and then click
Confirm the deletion by clicking
, abort the deletion by clicking
Note that the Main Group can not be deleted until it is unlinked from any groups and PLU
records.
Groups
Lists groups in
numerical order
Shows each group and the
main group to which they
are linked.
Lists groups in
alphabetical order
Counter Button
Fig 3.5(ha) Groups screen.
Page 29
Adding a New Group
To insert a new group click
in Fig 3.5(hb)).
which opens the Adding a Group browse box (as shown
Main Group
Button
Flags Button
Fig 3.5(hb) Insert Group screen.
1. Enter a group number in the Group Code field, no two groups may have the same
group number.
2. Enter a description in the Description field.
3. Link the group to a Main Group by clicking the Main Group , highlight the Main Group
from the list and press
if counters are in use. Counters are described
4. Set the flags by pressing the Flag
further in the following paragraphs.
to finish.
5. Click
Counters:
Counters enable the user to track sales of products within a group on the flash report. The
counter can also be setup to be monetary in nature, i.e. add products to the counter which
are over or under a certain dollar value.
To setup a group counter click the Flags
button when
inserting/modifying a group which will open the screen
shown in Fig 3.5(hc).
Select the counter to which the group will be linked, Counter
1 or 2, by left clicking on the appropriate tick box. If the
counter is to be monetary then left click on the
corresponding flag tick box.
Fig 3.5(hc) Groups flags screen.
Then descriptions for the group counter must be set, click
Counters dialogue box shown in Fig 3.5(hd).
Fig 3.5(hd) Group counters description
screen.
which opens the Group
If the counter is not monetary then enter a text
description, if the counter is monetary then a dollar value
must be entered. If a value of “8.00” is entered then all
products sold in that group that are over $8 will be
added to that flash counter. If “–8.00” is entered then all
products sold in that group that are under $8 will be
added to that flash counter.
Modifying a Group
To modify the details of a group, highlight the group from the list and then click
modifying details click
to finish.
Deleting a Group
To delete a group, highlight the group from the list and then click
deletion by clicking
, abort the deletion by clicking
Page 30
. After
. Confirm the
PLUs
Each product/item must have a PLU record and these files are set-up in the screen shown in Fig
3.5(ia). However if WaiterStock is in use then all additions or modifications to PLU records must be
made using this application (consult the WaiterStock manual for directions).
Lists PLUs in
numeric order
Lists PLUs in
alphabetic order
Red PLUs
indicate those
that have been
deleted
Fig 3.5(ia) Main PLU screen.
Adding a New PLU
To add a new PLU click
tabs as shown in Fig 3.5(ib).
which will then open the Add a PLU browse box with three
Fig 3.5(ib) Insert PLU record screens.
Set-up the PLU record by entering the necessary information into the fields provided and
finish by clicking
. Each tab and field is described in following paragraphs.
General Tab
Page 31
Product Class:
Group:
PLU:
Long Name:
Short Name:
Order Text:
Order Note:
Prices:
Cost:
This allows the user to give the product one of five classifications:
1.
Standard Product
2.
Side Dish
3.
Condiment
4.
Cooking Instruction
5.
Message.
Select from the product class list by clicking .
Click
, select the desired group from the list and finish by clicking
. See section 3.5 Setup Menu - Groups for instructions on setting
up groups.
Enter the PLU number in this field.*
This is the field to enter the name of the PLU record. The Long Name
description appears on the Bill Receipt and in look up windows on the
WaiterPOS.
This is the field to enter the PLU description which appears on the title bar
of the WaiterPOS screen (see section 4.2 WaiterPOS Screen for an
illustration of title bar).
This is the field to enter the PLU description which appears on the order
printouts and the review screen of the WaiterPad.
This is the field to enter an order note. Order notes are described in
section 2.5 Product Notes.
The price fields allow the user to enter up to three price levels.
This is the field to enter the products cost.
Printers Tab
This screen lists the printers which are set-up (see section 3.5 Setup Menu - Printers for
instructions on how to set-up printers). Tick the printers which the product should print to and
then click
to complete.
When allocating PLU numbers it is recommended that a range of PLU numbers are
allocated to each group and that PLUs in a group are sequentially numbered. The range
of PLU numbers allocated to each group should include sufficient room for future
additional PLUs. PLU numbers can range between 1 and 65,000.
Flags Tab
This screen is used to set the tax flags for the PLU record. To activate the PLU record as
affecting a tax level left click on the tax level required. Finish by clicking
Modifying a PLU
To modify the details of a PLU record, highlight the PLU from the list and click
modifying details click
to finish.
Deleting a PLU
To delete a PLU record, highlight the PLU from the list and then click
deletion by clicking
, abort the deletion by clicking
. After
. Confirm the
Quick Edit
Quick edit allows the user to make quick editing changes to one or many PLU records. By
clicking
the Quick Edit PLUs browse box opens, to make a change to any detail of
any PLU simply double click on that detail and then type in the change. Finish by pressing
the Enter key on the keyboard.
Media Types
Page 32
Media types are the types of payment accepted and the WaiterPad system allows the user to setup
up to 99 medias.
Lists groups in
numerical order
Lists groups in
alphabetical order
Fig 3.5(ja) Browse Media types screen.
Adding a New Media
To add a new media type click
and proceed as follows:
1. Enter a media number in the Number field, no two
medias may have the same number.
2. Enter a description for the media in the Description
field.
3. Tick the Requires Exact Tender check box if the
media requires exact tender (E.g. credit cards)
4. Tick the Affects Cash in Draw (CID) check box if the
Fig 3.5(jb) Insert new media screen.
media affects the amount of cash in the till draw. The
CID is show on the bottom of the Flash Report (see
section 4.5 Reporting for further details of Flash Reports).
to finish.
5. Click
Modifying a Media
To modify the details of a media, highlight the media from the list and then click
After modifying details click
to finish.
Deleting a Media
To delete a media, highlight the media from the list and then click
, abort the deletion by clicking
deletion by clicking
Page 33
. Confirm the
Lookup Windows
The Lookup Windows screen (shown in Fig 3.5(ka)) is used to set-up the WaiterPOS keyboard lookup
window keys.
Lookup Window Key
Each llookup window key requires a number, name
and allows various flag to be set.
PLU Select Box
PLUs Selected Box
Select the PLU’s to in
the lookup window
from this box
Lists the PLUs select in the
lookup window
Fig 3.5(ka) Lookup window screen.
Creating a Lookup Window
and then the system will automatically allocate the
To create a lookup window click
next available window number to the Number field. To proceed to the Name field press the
tab key (located on the computer keyboard) and then enter a description for the lookup
window.
After entering a description set the flags by pressing the tab key again and then clicking the
Click Here box which appears in the tab column. This will open the screen as shown in Fig
3.5(kb).
Name of Lookup Window
Keeps the lookup window
open after an item has been
selected
Next Menu Box
No Next Menu Box
Fig 3.5(kb) Lookup window flags screen.
If the flag Keep Window Open is not ticked then the lookup window will close after an item is
selected from the window. If it is ticked then the window will not close until the New Balance
key is pressed.
The Next Menu section allows the user to setup the lookup window so that after an item is
selected from the window the system then automatically opens another window. To set this
click , select the desired lookup window from the list and then finish by clicking
. If no
. Finish setting the flags by clicking
follow on menu is required then click
Page 34
Modifying PLUs in a Lookup Window
To transfer a PLU to the lookup window:
1. Select the required PLU from the PLU Select Box (as shown in Fig 3.5(ka)).
2. Transfer the item to the PLUs Selected Box by clicking
. The PLU will be copied into
the PLUs Selected Box. The PLU can also be transferred by dragging and dropping.
To remove a PLU from the lookup window:
1. Select the PLU to be removed from the PLUs Selected Box (as shown in Fig 3.5(ka)).
2. Remove the item from the PLUs Selected Box by clicking
. The PLU will then be
removed, it can also be removed by dragging and dropping it back into the PLU
Select Box.
To format the order in which PLUs appear in the lookup window, select the PLU to be moved
and then use the
buttons to move the PLU up or down the list respectively.
Modifiers
Price Level Modifiers
Each PLU record can have up to three price levels and
the user can alternate between these price levels using
the price shift key as described in section 3.4 Keyboard
Layout Menu. This section defines how the price shift
key operates.
The first field, Default Price Level, sets the default
(standard) price level. This is set by clicking on the
button and selecting the required price level from the
list.
The following fields, Price Level 1, 2 & 3 Status, define
how the WaiterPOS switches back to the default price
level after the Price Shift key has been pressed. There
are three options:
Fig 3.5(la) Modifiers screen.
After Item Sale
After Order Sale
After Next Change
The WaiterPOS reverts back to the default price level after a item has
been selected.
The WaiterPOS reverts back to the default price level after the
completion of the order.
The WaiterPOS reverts back to the default price level when the Price
Shift button is pressed again.
Menu Shifts
Menu shifts are described in section 3.4 Keyboard Layout Menu and this section defines
how the menu reverts back to the default level. The same three options as described in
previous paragraphs are available.
Table Modifiers
Fig 3.5(lb) Insert table modifier screen.
Table modifiers work in much the same manner as a PLU
modifier. By pressing the Table Modifier key the system
adds the amount of the modifier to the table number key
pressed.
For example, If the table number key is Table 2 and the
amount of the modifier is 40, by pressing the Table
Modifier key then the Table 2 key, table 42 will be
opened.
Page 35
To create a table modifier click
which opens the screen shown in Fig 3.5(lb). Enter a
number for the modifier in the Number field, enter the desired modify amount into the
Modify By field and then enter a description into the Description field. Finish by clicking
Terminals
The Terminals menu is not for use by end users, this information is entered by the dealer prior to
beginning operation, see Dealer for further information.
3.6
MENU EDITOR
Introduction
Menu Editor is a simple application used to program the menu/screen layout of the hand held
WaiterPad. Menu Editor also contains a Configuration section which defines the way the hand held
WaiterPad operates.
Planning a New Menu
Menu Editor allows the user to develop an extensive menu structure to guide waiters through
the ordering process. Menu Editor allows the user to add sub menus as well as products to
group products together and link sub-menus together to prompt waiters.
When creating a new menu from scratch it is most beneficial if a tree type flow diagram is
prepared prior to beginning programming. This allows the user to consider the sub-menu
structure, cooking prompts required, etc and greatly improves programming efficiency.
Starting Menu Editor
To open Menu Editor left click on Menu Editor from the Menu Bar
which will launch the application and then present the following
screen shown in Fig 3.6(aa).
This screen allows the user to open an existing menu, create a new
menu or to exit the program. A Menu Editor file has the file
extension “wpm
wpm”
wpm which stands for Waiter Pad Menu file.
Fig 3.6(aa) Menu Editor opening
screen.
Menu Editor Main Screen
Fig 3.6(ab) Menu Editor main screen.
Page 36
Fig 3.6(ab) shows the main WaiterPad Menu Editor screen. This screen shows the user a list of
the products/menus in the current main menu screen. The other controls are discussed in the
following paragraphs.
The menu bar is divided into three menus:
The File menu allows the user to manage multiple menu databases (via New, Open
and Save As), the Configure menu defines the WaiterPad operation and exit closes
Menu Editor.
The Browse menu lets the user view waiters, printers, PLUs & groups, and to create &
modify Menu Editor sub-menus.
The Report menu allows the user to print out a number of reports which are
explained in later sections.
These three navigation buttons make it easy to move around in the menu structure.
The Main button returns the user back to the Main Menu screen, the Back button
moves the user back to the previous menu visited, and the Go to … button sends
the user to the currently selected product’s next menu (sub-menu).
The Insert, Change and Delete buttons allow the user to add, modify and remove
products from the current menu.
These two buttons move the currently selected product up or down in the menu list.
This button exits the program.
System Configuration
To configure the operation of the hand held WaiterPad select Configure from the File menu which
opens the Configure screen with three tabs as shown in Fig 3.6(ba).
Program Options
The program options screen is used to set the
highest table number* and the manager login
PIN. To change the Manager logon PIN, enter
the PIN in the Managers PIN field and then reenter the same PIN in the Re-Enter PIN field.
* Note that tables must be numbered
sequentially from one to the highest table
number entered in the above mentioned field.
Fig 3.6(ba) Program options screen.
Page 37
WaiterPad Flags 1 Tab
Flags are used to configure the operation of
the hand held WaiterPad. A flag is in use
when there is a tick in the box to the left of
the flag description. The operation of each
flag is described in the following paragraphs.
Fig 3.6(bb) WaiterPad Flag 1 screen.
Flag 1.
Flag 2.
Flag 3.
Flag 4.
Flag 5.
Flag 6.
Flag 7.
Flag 8.
Flag 9.
Flag 10.
Keeps the tables order on the WaiterPad once sent.
Opens the Add Tables pad automatically when returning to the Tables screen.
Automatically prompts the waiter for the number of covers at a table after
entering the table number.
Places the seat position buttons on the WaiterPad screen.
Allows price overrides only to be performed when logged in as the Manager.
Allows subtotal overrides only to be performed when logged in as the Manager.
Allows table transfers only to be performed when logged in as the Manager.
Allows the deletion of all tables on the WaiterPad screen only to be performed
when logged in as the Manager.
Prompts waiters for a Personal Identification Number when logging on.
Consolidates multiple items ordered into one product listing with a multiple
quantity.
WaiterPad Flags 2 Tab
Fig 3.6(bc) WaiterPad Flags 2 screen.
The operation of each flag is as follows:
Flag 11.
Centres the product description on the Waiterpad screen.
Flag 12.
Prompts the seat number digit to automatically jump to the table number when
the seat number up button is pressed. This is used where two tables are joined to
indicate a seat position on one of the tables.
Flag 13.
Prompts the waiter when starting an order for a table which is currently open
whether the order is a continuation of the existing bill or a new bill, therefore
creating a second bill providing flag 20 WaiterPOS System Flags is inactive.
Flag 14.
Programs the WaiterPad to emit an audio confirmation when an order is
successfully sent.
Flag 15.
Programs the WaiterPad to invert the LCD three times as a confirmation when an
order is successfully sent.
Page 38
Adding an Item
Creating Sub Menus
When waiters, printers and products have
been set-up (as described in section 3.5
Setup Menu), the starting point is a blank
main menu (as shown in Fig 3.6(ca))
To insert a sub-menu, for example a
“BREAKFAST” menu that brings up a list of all
breakfast products, a sub-menu needs to
be created.
Fig 3.6(ca) Blank Menu Editor main menu.
To create the sub-menu click on the Browse menu and
then select Menus from the drop down list. This opens the
Browse the Menus box which is shown in Fig 3.6(cb).
To insert a new menu click
and type in an
appropriate name for the sub-menu in the prompt box
which appears. Click
once a description has been
entered and then
once all required menus have
been entered.
Fig 3.6 (cb) Browse the menus screen.
To add the new sub-menu to the WaiterPad screen click
which will open the Insert
Wizard, proceed as follows:
1. To insert the sub-menu created select Menu and click
2. Select the desired sub-menu from the list and click
again.
3. Finally the Insert Wizard prompts for an on screen description, use the description which
appears by default or type in a custom description, click
to complete.
The “Breakfast” sub-menu will appear as shown
in Fig 3.6(cc). Note that the Menu Editor main
menu is split into two columns on the WaiterPad
screen, every second item from the list is shown
in the right-hand column.
Fig 3.6(cc) Menu editor main screen with the Breakfast
sub-menu inserted.
To add products to the sub-menu proceed as follows:
1. Highlight the sub-menu (in this case Breakfast) and press the
button which
will open the sub-menu. Note that the “Breakfast” text on the button will be replaced with
the name of the menu to which that item will go to.
2. Click
which will open the Insert Wizard.
3. Select PLU and click
4. Locate the desired PLU from the list, highlight and click
5. Select the desired price level and click
Page 39
6. The next screen prompts for which menu this PLU should go to. This function allows the
user to select which sub-menu will appear next after selecting the PLU item. So for
example if the user would like the WaiterPad to proceed to say the Main Meals submenu after selecting an entrée then this is how it is set. This will be described in further
detail in the next section, Creating Complex Orders.
Select the desired sub-menu and click
7. Enter the desired on screen description in the field and click
Creating Complex Orders
The user may want to create orders which prompt the waiter to select from available side
dishes, sauces and/or cooking instructions, etc.
The following example demonstrates this, a T-Bone Steak, which can be cooked either Rare,
Medium or Well Done and the customer can also choose from two side dishes (Baked
Potato or French Fries) and two salads (Greek Salad or Caesar Salad).
A flow diagram of what needs to be created is shown in Fig 3.6(cd).
T-BONE STEAK
RARE
MEDIUM
Cooking Instruction
WELL DONE
BAKED POTATO
FRENCH FRIES
GREEK SALAD
CAESAR SALAD
Side Dish
Side Dish
Fig 3.6(cd) Example of a complex ordering sequence.
Firstly, the required sub-menus and PLU records must be created as previously described. To
create this ordering sequence proceed as follows:
1. Proceed to insert the T-Bone Steak PLU into the desired menu as normal.
2. At the stage when the Insert Wizard requests which menu this product should go to then
select the “Cooking Instruction” sub-menu.
3. Once the insertion of the T-Bone Steak is complete then the cooking instruction PLUs must
be added to the sub-menu.
4. These items will then be linked to the Side Dish sub-menu and when inserting the PLUs
into this sub-menu these items will be linked to the Salads sub-menu.
5. The salads PLUs could either be linked back to the main menu or to the original submenu (Eg. Grilled Products).
Changing an Item
To change the set-up of any item, highlight the item and click
Wizard by clicking
and complete the change by clicking
Page 40
, proceed through the Insert
Deleting an Item
To delete an item highlight the item and click
, abort by clicking
. Confirm the intention to delete by clicking
Reports
Each report is explained in the following paragraphs and the report buttons are common to all
reports, these are described below:
Opens the Printer Options screen to enable the user to specify what parts of the report are sent
to the printer.
Exits the report without printing.
Takes the user to the first page of the report.
Takes the user back one page in the report.
Takes the user forward one page in the report.
Takes the user to the last page of the report.
Used to enter a specific page number of the report to go to.
Marks the page which allows the user to view or print marked pages only.
Deletes the current page from the report.
Displays marked pages.
Used to save the report to a specific location. Report is saved in text format.
Menus Report
Sub-menu which
the product/submenu go’s to next.
Sub-Menu
Name
Products/other submenus contained in
the sub-menu.
Product Name
If the PLU Name field
is blank then the item is a
another sub-menu.
Page 41
PLU’s Report
The PLU report lists each PLU record by Groups showing the PLU number, description, each
price level and the printer the PLU is to send to.
Integrity Violation Report
The Integrity Violation Report checks that all details required by the system have been
entered into the PLU record and flags any which have not with a red cross. When all PLU
records have been completed correctly then the Integrity Violation Report will say “Nothing to
Print”.
Duplicate Order Text Report
The Duplicate Order Text Report searches the PLU records for any duplicated order text and
any PLU records without order text.
Page 42
No Order Text
Order Text
Duplicated
Error Messages
The user attempted to add a product to a menu
that already contains that product. You cannot have
the same product on the same menu more than
once.
The user attempted to delete a record that is
referenced by another record. For example, the
user attempted to delete a printer that is being
used by a product.
The program cannot download the menu database to a hand
held WaiterPad if there is not at least one waiter. Add some
waiters to the database.
The program cannot download the menu database to a hand
held WaiterPad if there is not at least one printer. Add some
printers to the database.
3.7
GENERATE MENU
The Generate Menu section creates files required by the system to send to the hand held
WaiterPad’s. The Menu is required to be generated after any changes have been made to the PLU
records, clerks, groups, printers or the Menu Editor files.
To generate a menu press the Menu Generator button and then double click on the menu file (those
with a “wpm” file extension) in the file list box which appears.
Page 43
For instructions on downloading Menu Generator changes to the hand held WaiterPad’s see section
3.9 WaiterPad Downloading.
3.8
SEND MENU
The Send menu is used to send details to the network controller. Whenever modifications or additions
are made to the PLU records, clerks, groups, system flags and printers then these changes must be
sent to the network controller.
The Send Data screen is used to send information from WaiterPad
System Generator to the Network Controller. To do this WaiterPOS must
be shut down as both share the computers communications port.
When opened the Send Data screen appears as shown in Fig 3.8(a)
with all send options ticked. The user can select which items will be sent
to the Network Controller by un-ticking those which are not required to
be sent.
Fig 3.8(a) Send Data screen.
The Clear Network Controller option clears all the information from the
network controller. Information can be sent to the Network Controller
after clearing by opening the Send menu again and sending all data.
To proceed to send data to the network controller click
3.9
, abort by clicking
WAITERPAD DOWNLOADING
Whenever changes are made to the Menu Editor file, clerks, groups or printers sections then these
modifications must be downloaded to the hand held WaiterPad’s. Each WaiterPad has a single
alphabetical identifier, ie. A, B, C, therefore the WaiterPad System Generator creates a file for each
WaiterPad.
To download the Menu Editor file to a WaiterPad proceed as follows:
1. Plug the download cable into the bottom of the WaiterPad.
2. Ensure Hotsync Manager is running.
3. Select the appropriate WaiterPad download file from the Send Menu and press
OK on the dialogue box which opens.
4. Press the Download button on the WaiterPad as shown in Fig 3.9(a).
Page 44
Fig 3.9(a)
WaiterPOS Operation
4.1
INTRODUCTION
The hub of the WaiterPad system is the WaiterPOS which allows the user to track all customer
purchases as they are transmitted from the hand held WaiterPad’s. Once orders are transmitted from
the hand held WaiterPad’s the WaiterPOS complies the tables order ready to be printed out
immediately or cashed off. WaiterPOS is easy for users to learn requiring limited key touches to
access and finalize a tables bill.
4.2
Program Bar
WAITERPOS SCREEN
Table Legend
Clerk Name
Table N
Title Bar
Open Table
Clerk who placed
order and time the
order was placed
Closed
Table
Billed
Products
Sub Total
Operating
Mode
Bill
Number
Receipt
Status
Price Level
Status
Menu Shift
Status
Fig 4.2(a) WaiterPOS screen.
The example WaiterPOS screen illustrated in Fig 4.2(a) shows a number of active tables and a bill
open on the left-hand side of the screen. The operation of WaiterPOS is discussed in following
sections however note that the user can only operate the WaiterPOS if the program is active,
indicated by a blue program bar at the top of the screen. If the program bar is gray then the
program is inactive, activate by clicking anywhere on the screen with the left mouse button.
Page 45
4.3
GENERAL OPERATION
The procedure to open & view a table is as follows:
1. Log on.
2. Press the Table Number key of the table number required to be opened.
3. The tables order(s) will be opened on the left-hand side of the screen as shown above in Fig
4.2(a).
4. To close the tables bill, press the New Balance key.
If after pressing the Table Number key the WaiterPOS asks the user to enter a “bill number” then this
means that there are multiple bills stored under that table. To open the first bill press the New
Balance key, to open the second bill press the 2 digit key followed by the Enter key, the third by
pressing the 3 digit key and so fourth.
To merge two bills stored under the same table number together, move one of the bills to another
table (closed table) and then move the bill back to its original table number. The WaiterPOS will ask
the user to confirm that they wish to merge the two bills together. Moving bills is described in further
detail in section 4.4 WaiterPOS Functions.
The procedure to add items to a tables bill from the WaiterPOS is as follows:
1. Log on.
2. Press the Table Number key of the table number required to be opened.
3. Add items by pressing the appropriate keys on the keyboard.
4. To close the tables bill, press the New Balance key.
Items/products can be stored either directly to a keyboard key so that one key is only used to ring up
one product or a look-up window can be used to group a number of products under one key. If a
look-up windows are in use then when that key is pressed a box will open as shown in Fig 4.3(a).
To add an item either use the Line Up and Line Down (Page Up & Page Down) keys to highlight the
desired item or use the digit keys to enter the items corresponding list number and select by pressing
the Enter key. To close the box without selecting an item, press the New Balance key.
The procedure to enter payment from a customer is as follows:
1. Log on.
2. Press the Table Number key of the table number required to
be opened.
3. Press the Sub Total key.
4. Enter the tendered amount using the digit keys and then press
the appropriate media key (eg. Cash, Visa, AMEX, etc).
5. The change amount will be displayed in the title bar as
highlighted in Fig 4.2(a).
Fig 4.3(a) Example of a WaiterPOS
lookup window.
Preset tenders allows cash denominations such as $10, $20, $50 to be allocated directly to keys of
the WaiterPOS keyboard. If preset tenders are in used then after pressing the Sub Total key the user
needs only to press the appropriate preset tender key for the cash denomination received.
Page 46
4.4
WAITERPOS FUNCTIONS
Logging On
The WaiterPOS can be set-up to allow clerks to log on to the system in three different ways. The first is
using hard clerk keys, where each clerk is allocated a key on the keyboard to log on with. The
second method uses a Clerk # key which prompts the clerk to enter their clerk number and the final
method uses a Clerk PIN # key which prompts the clerk to enter their PIN.
To log on and off using hard clerk keys:
1. Press the appropriate Clerk key to log on.
2. Log off by pressing the Clerk Log Off key.
When using a Clerk # key:
1. Press the Clerk # key.
2. Enter the appropriate clerk number using the digit keys and then press the Enter key.
3. Log off by pressing the Clerk # key.
When using Clerk PIN’s:
1. Press the Clerk PIN key.
2. Enter the appropriate clerk PIN using the digit keys and then press the Enter key.
3. Log off by pressing the Clerk PIN key.
Correcting Items on a Bill
To remove an incorrect item on a bill, use the Line//Page Up and Down keys to highlight the item to
be removed and then press the Error Correct key.
Opening a New Table
To open a new table follow the same procedure as described in section 4.3 General Operation,
however the WaiterPOS will prompt the user to enter the number of covers, this is done using the digit
keys and confirmed by pressing the Enter key.
Entering Multiple Amounts
When adding items to a bill at the WaiterPOS multiple amounts can be entered by using the digit
keys and the X key. Eg. If the user wishes to enter four Crown Lager’s then they would press 4 X and
then the Crown Lager key.
Keyboard Levels
A second and third keyboard level can be programmed which means that a single key can perform
up to three functions (see section 3.4 Keyboard Layout Menu for further details). To move between
the first, second and third keyboard levels press the appropriate Menu Shift button, which works in
much the same way as the shift key on a computer keyboard. The method in which the keyboard
reverts back to the first level is set in section 3.5 Setup Menu - Modifiers.
Price Levels
WaiterPOS supports the use of three price levels per PLU record. This function is often used for
situations such as “happy hour” prices or public holiday prices and allows the user to revert between
these different price levels using Price Level Shift keys.
Page 47
To shift to the second or third price level press the Second Price Level or Third Price Level key and
then select the required item(s). Note that the system will revert to the default price level as setup in
section 3.5 Setup Menu - Modifiers.
PLU Modifiers
PLU modifiers are commonly used where there a various sizes of a product. In this situation the PLUs
must be setup as described in section 3.4 Keyboard Layout Menu. To operate the PLU modifier
press the product button and then the required modifier key. For example, press the Coke key then
the Large Size PLU modifier key.
Table Modifiers
Table modifiers operate similarly to the PLU modifier, they allow a table key to access many different
table numbers. To use the table modifier press the Table Modifier key and then the required Table
key.
Printing Bills
To print a tables bill, log on to the system, open the table and then press the Print Bill key. Receipts
will automatically print on tendering if the receipt function is turned on. The receipt can be turned off
by pressing the Receipt On/Off key, the current status of the receipt is indicated on the WaiterPOS
screen as shown in Fig 4.2(a).
Discount
The WaiterPOS system can programmed to perform two types of discounts, percentage and dollar
value. To perform a percentage discount enter the percentage discount using the digit keys and
then press the % Disc key. Eg. To complete a 10% discount enter 1 0 and then press the %Disc key.
To perform a dollar discount enter in the dollar amount using the digit keys and then press the $ Disc
key. Eg. To complete a $5.00 discount enter 5 0 0 and then press the $ Disc key.
Voids
To void an item press the Void key and then enter the item/product as previously described in
section 4.3 General Operation.
Refunds
A refund can be performed in two ways, either a product refund or a cash amount refund. The
product refund method operates in exactly the same manner as the void function, press the Refund
key and then select the item/product required to be refunded.
To perform a cash amount refund enter the amount to be refunded using the digit keys, ignoring
decimal places, then press the Refund key. To perform a $20 refund press 2 0 0 0 Refund.
Split Bills
The WaiterPOS allows split billing to be performed with ease, allowing any single or numerous items to
be split from the main bill to a secondary bill. The procedure to complete a split bill is as follows:
1. Log on and open the table bill as previously outlined.
2. Start the split bill process by pressing the Start Split Bill key.
3. Select the items to be split by highlighting the item using the Line//Page Up & Down and then
pressing the Split Item key.
4. When all items required to be transferred have been selected, press the End Split Bill key.
Page 48
If an item is selected incorrectly then highlight the item and press the Clear key.
If the item to be transferred is a multiple quantity line (Eg. 3 x T-Bone Steak) and the user wishes to
transfer one T-Bone, then press the Split Item key twice. The WaiterPOS will then prompt the user to
enter the quantity of that item needs to be transferred, enter using the digit keys and confirm by
pressing the Enter key.
Moving Tables
The WaiterPad system allows tables to be moved from the hand held WaiterPad as previously
outlined in section 2.11 Table Transfers or from the WaiterPOS. To move a table at the WaiterPOS
log on and open the table as previously described, then press the Move Table key. The WaiterPOS
will then ask the user to enter the table number to transfer the table to and then to confirm the
transfer.
If the WaiterPOS asks to confirm “merge tables” then the user is attempting to move the table to
another open table.
Part Payment
The part payment function allows the user to accept part customer payments, storing the amount
received and showing the amount left to be paid. To accept part payment from a table log on and
open the table bill as previously outlined. Enter the amount of the part payment received using the
digit keys (Eg. $20, enter “2000”) and press the appropriate media key. Then press the Part Payment
key when the system shows the short tender message, close the table by pressing the New Balance
key.
Electronic Journal
The electronic journal function allows the user to scroll through past
transactions for up to the last three days on the WaiterPOS screen. This
function can be used by allocating the Electronic Journal key to the
keyboard as outlined in section 3.4 Keyboard Layout Menu or by
entering the digits 9 9 9 and then pressing X.
By pressing the Electronic Journal key or entering 9 9 9 the table
window opens on the left-hand side of the screen as shown in Fig
4.4(a). To scroll back through the electronic journal press the Page
Down key, to scroll forward through the press the Page Up key.
Fig 4.4(a) Electronic journal
Training Mode
Fig 4.4(b) WaiterPOS training mode
message alert.
Training mode allows the user to train on WaiterPOS without
affecting the totals. To begin training mode press the digits 1 0 1
followed by X. “Training Mode” will appear in red text as shown in Fig
4.4(b). Training mode will continue to operate until turned off by the
user, to do this enter the digits 1 0 1 and then press X again.
Page 49
WaiterPOS as a Ordering Station
WaiterPOS can also be setup to operate as an ordering station by setting flags and keys as previously
described in section 3.5 Setup Menu. Use of the WaiterPOS as an ordering station depends upon the
configuration of the flags however basic orders are entered as follows:
1. Logon to the WaiterPOS.
2. Press the appropriate table number button and then enter covers if requested using the digit
keys and then pressing Enter.
3. Enter the items using the keyboard product and group keys. Seat positions may be allocated if
the button is allocated to the keyboard.
4. When complete send the order to the printers by pressing the New Balance key.
4.5
REPORTING
The WaiterPOS performs a variety of reports which are outlined in following sections. To print one of
these reports log on to the system, press the Report key and then highlight the required report from
the list using the Line Up & Down keys or the digit keys, generate by pressing the Enter key.
Open Tables Report
The open tables report presents a list of the current open tables showing
the date & time each was opened, the amount of the open table and
the clerk which opened the table.
The totals at the bottom of the report show the total number of covers
for all open tables and the total value of all tables.
This information indicates the following:
R1:
ID of WaiterPOS where the report was produced.
13/02/2000: Date the report was produced.
04:04PM:
Time the report was produced.
Michael D: Clerk who produced the report.
Fig 4.5(a) Example open tables
report.
Closed Tables Report
The closed tables report details the date and time each table was last
closed other than those which are currently open.
Fig 4.5(b) Example closed
tables report.
This information indicates the following:
R1:
ID of WaiterPOS where the report was produced.
13/02/2000: Date the report was produced.
04:16PM:
Time the report was produced.
Michael D: Clerk who produced the report.
Page 50
Full X1 Report
The X1 report is a detailed management report which is one of three levels of reporting available.
The X series of reports (X1, X2 & X3) do not reset any WaiterPOS totals, the Z series of reports (Z1, Z2 &
Z3) clear each level when completed.
The information at the top of the report “--- R1 / #059 ---“ lists the terminal
ID of the WaiterPOS where the report was produced (R1) and the number
listed after this is a sequential number given to each report produced. This
number increases by one each time a report is completed and when it
reaches 999 the counter turns over to zero.
The Groups Totals section lists product sales by groups showing the
number of items sold, the percentage of sales which the group has
accounted for and the total value of the groups sales.
Items add to the Group Totals section when they are transmitted from
the hand held WaiterPad’s to the WaiterPOS.
The Media Totals section lists the totals of each media received as shown
in the Group Totals section. Medias are recorded when bills are finalized.
Cashier Totals are a breakdown of the Clerks responsible for excepting
medias. The Cashier Details section lists the number of transactions
finalized by each clerk, the percentage of total medias accepted by that
clerk, the total value of medias excepted and the number of voids,
refunds, error corrects, discounts, no sales and paid outs performed by
the clerk (listed separately).
Fig 4.5(c) Example X1 report.
Full X2 & X3 Reports
The X2 and X3 Reports are the same as the X1 report in form however each represents a different
level of reporting. Generally level one is used for daily reporting, level two for weekly reporting and
level three for monthly reporting.
Full Z1, Z2 & Z3 Reports
Again the Z1, Z2 and Z3 are the same as the X1 report in form however the Z series of reporting
clears each total when performed, that is a Z1 Report clears level one reporting and so forth.
Generally level one is used for daily reporting, level two for weekly reporting and level three for
monthly reporting.
Full PLU Report
The Full PLU Report lists the sales of all PLUs between any two dates as entered by the user. The
report lists the quantity sold and the total value of that item sold in the report. After selecting the Full
PLU Report from the report list the WaiterPOS will prompt the user to enter a beginning date and an
ending date for the report.
Page 51
Flash Report
The Flash Report lists the total of all medias received and counters since
the last Z1 Report was performed.
Fig 4.5(d) Flash report.
Page 52
System Maintenance
5.1
DAILY OPENING PROCEDURE
1. Turn on the computer and open the WaiterPOS application by double clicking the mouse on the
WaiterPOS Icon.
2. Turn on the printers and remove the WaiterPad’s from the charger.
3. Turn on all WaiterPad hand held units and check that the battery level is at 80% or more. (Note:
the WaiterPad will take approximately 30 seconds to correctly sense the battery level after a
number of events are completed.)
4. Check that the WaiterPOS keyboard is functioning by logging on and pressing the Table 1 key.
This should prompt for a number of covers which indicates that the keyboard is functioning
correctly. Press the New Balance key to cancel.
5. Check that all the printers have enough paper.
6. Perform a printers test by pressing the keys 1 0 2 X on the WaiterPOS keyboard. This should output
to all order printers a docket with four lines of print saying “Testing” in different fonts.
7. If this does not work check that the power is turned on to all printers and repeat the above test. If
the printers have power and did not output the test then reset the network controller and then
repeat the above test, see section 5.5 Network Controller for directions on performing a reset.
5.2
1.
2.
3.
4.
5.
DAILY CLOSING PROCEDURE
Make sure all tables have been cleared and settled.
Press the Reports key and select the Z1 Report from the list. (see section 4.5 Reports)
Close down WaiterPOS by pressing the close key on the top right-hand corner of the screen.
Close down the computer and turn off the printers.
Plug all the hand held WaiterPad’s into the WaiterPad charger.
5.3
RECHARGING BATTERIES
To recharge the WaiterPad batteries simply insert one of the charger cables into the
charge/download port of the WaiterPad. Ensure that the green power LED light is on and that the red
charging LED light comes on when the charge cable is inserted into the WaiterPad. The red LED will
turn off when the WaiterPad has finished charging.
Battery Considerations
Included with the WaiterPad are rechargeable Ni-MH batteries, if for any reason these batteries are
replaced with non-rechargeable (alkaline) batteries then the WaiterPad must not be plugged into
the charger at any time. This will damage the unit and void any warranty.
If replacing batteries always do so when the WaiterPad is turned off, never remove the batteries whilst
the unit is turned on. When removing the batteries the built in backup of the WaiterPad maintains
memory for a period of up to one minute. Whenever removing batteries replace then immediately
and ensure that the batteries are installed as per the diagram on the interior of the battery
compartment. If the batteries are not installed correctly the data from the WaiterPad will be erased.
Rechargeable batteries will charge to a maximum charge of approximately 80 – 85% after and a
WaiterPad should be recharged when it reaches a battery status of approximately 30%.
Page 53
5.4 WAITERPAD RESETS
Initialization
In situations where the hand held WaiterPad is not responding the unit may require an initialization.
The initialization tells the WaiterPad to stop what its doing and all data in the WaiterPad is retained. To
perform an initialization unscrew the end of the stylus pen (those with metal shafts) or unfold a paper
clip and gently press the reset button inside the hole on the back of the WaiterPad.
RAM Clear
A RAM clear clears all data from the WaiterPad and should not be performed unless an initialization
has not solved the problem. To perform a RAM clear proceed as follows:
1. Hold down the power button on the front of the WaiterPad.
2. While holding the power button down, use the reset tip tool or an unfolded paper clip to gently
press the rest button.
3. Release the power button.
4. When a message appears on the WaiterPad screen warning that all data will be erased, do one
of the following:
Press the Scroll Up button on the front of the WaiterPad to complete the RAM clear and display
the digitizer screen.
Press any other button to perform an initialization.
5.5
NETWORK CONTROLLER MAINTENANCE
Performing a Reset
A reset of the Network Controller should only be performed if advised by the Dealer or in the
troubleshooting section. To perform a reset proceed as follows:
1. Ensure that waiters are not transmitting orders.
2. Use the tip of a pen or a small screw driver to press the reset button on the back of the Network
Controller next to the power cord. The reset button is mounted internally to ensure the button is
not pressed accidentally.
3. Once reset the Network Controller will search for each printer and radio frequency receiver and
indicates that it is complete when the red LED lights on the front start to sequentially flash again.
5.6
PRINTER MAINTENANCE
Performing a Reset
A reset of the Printer Controller should only be performed if advised by the Dealer or in the
troubleshooting section. To perform a reset proceed as follows:
1. Press the red reset button on the back of the Printer Controller. The red LED light on the front of
the Printer Controller will flash whilst completing.
2. The printer will print a report outlining the settings of the Printer Controller. When complete the red
LED light will stay on.
Page 54
5.7
WAITERPAD MAINTENANCE
Caring for the WaiterPad
The WaiterPad is designed to be rugged and reliable to provide years of trouble free service. Please
observe the following general tips when using the WaiterPad:
•
•
•
•
•
Take care not to scratch the screen and keep it clean. Use the stylus pen supplied with the unit,
never use an actual pen or pencil or other sharp object on the surface of the screen.
The WaiterPad is not waterproof and should not be exposed to rain or moisture.
The WaiterPad touch-screen contains a glass element, do not drop the WaiterPad or subject it to
any strong impact.
Protect the WaiterPad from temperature extremes and do not store the WaiterPad in any
location that is extremely dusty, damp or wet.
Use a soft, damp cloth to clean the screen of the WaiterPad. If the surface of the WaiterPad
becomes soiled, clean it with a soft cloth moistened with a diluted widow cleaning solution.
Recalibration of Screen
The WaiterPad touch-screen may require re-calibration from time to time, to do this proceed as
follows:
1. Go to the Palm Pilot home screen by placing the tip of the stylus pen on the Graffiti Tablet area
at the bottom of the WaiterPad screen and then writing a straight line from this area to the main
WaiterPad screen.
2. Select the Welcome function from the home screen, the user may need to scroll down to home
list to find this function.
3. Complete the welcome as instructed on screen.
Page 55
System Troubleshooting
6.1
PRINTERS
Solution
Problem
Order Printer is not printing out
order dockets.
•
•
•
•
•
Paper feeds but the but nothing
prints when an order comes in.
•
•
Is the printer turned on.
Are any printer error lights on, see manufacturers
instructions for explanation of problem.
Have any of the cables between the printer
controller and the printer dislodged.
Reset the printer controller as described in
section 5.7 Printer Maintenance.
Reset the network controller as described in
section 5.6 Network Controller Maintenance.
Is the paper installed in the printer correctly, see
manufacturers instructions.
Does the printer ribbon need to be replaced.
Type on dockets is condensed or
squashed.
•
The movement of paper through the printer is
being restricted. See manufacturers instructions
for correct method for paper installation.
The bill printer is not printing
receipts from the WaiterPOS.
•
Is the receipt turned off, see section 4.4
WaiterPOS Functions for instructions on how to
turn the receipt on.
Is the printer cable connected to both the printer
& computer.
•
Printer has paper and is receiving
the order but nothing comes out.
6.2
•
Paper jam, check paper.
WAITERPAD HAND HELD
Solution
Problem
The WaiterPad will not turn on.
•
•
•
•
After replacing the batteries with
new batteries the unit still gives a
battery low warning.
•
Check the contrast control.
Make sure the batteries are installed correctly.
Perform an initialization as described in section
5.3 WaiterPad Resets.
Replace the batteries
It takes several minutes for the WaiterPad battery
gauge to accurately show the condition of the
batteries.
Page 56
Solution
Problem
The WaiterPad keeps turning itself
off.
•
The WaiterPad is designed to turn itself off after a
period of inactivity.
The WaiterPad has frozen.
•
Perform an initialization as described in section
5.3 WaiterPad Resets.
The screen of the WaiterPad is
blank or blurred.
•
•
Change the contrast settings.
Recharge the unit.
The WaiterPad will not transmit an
order to the RF receiver.
•
Are you standing too far away from or too close
to the RF receiver.
Are you holding the WaiterPad correctly and in
the direction of the RF receiver when transmitting.
Is the network controller turned on.
Are the batteries low, place the send cable into
the charge/download port at the bottom of the
WaiterPad.
•
•
•
6.3
WAITERPOS
Solution
Problem
WaiterPOS is not responding when
keys on the keyboard are pressed.
•
WaiterPOS is not active (shown by a gray
program bar at the top of the screen rather than
a blue bar). Use the mouse to click anywhere on
the screen to give the program focus.
The bill printer is not printing
receipts from the WaiterPOS.
•
Is the receipt turned off, see section 4.4
WaiterPOS Functions for instructions on how to
turn the receipt on.
The system is printing cashier
dockets when orders are
transmitted.
•
•
WaiterPOS is not running, launch the application.
The cable from the network controller to the
WaiterPOS computer has been dislodged.
6.4
POS SYSTEM GENERATOR
Solution
Problem
POS System Generator shows
warning messages when trying to
send information to the network
controller.
•
•
WaiterPOS is using the communications port of
the computer, shut down WaiterPOS and retry.
Is Hotsync Manager using the communications
port.
Page 57
Index
Adding
a group
a main group
a media
a new PLU
clerks
items to a tables bill at the WaiterPOS
items to the WaiterPad
tables to the WaiterPad
tables
Generating a Menu
30
29
33
31
25
46
18
H-L
Menu editor
Changing a menu item
Creating a menu
Creating complex orders
Creating sub-menus
Deleting a menu item
Error messages
Generating a menu
Main screen
Planning a new menu
Reports
Setting the managers PIN
Starting menu editor
WaiterPad flags
Batteries
Recharging
Caring for the batteries
53
53
Changing
a group
a lookup window
a main group
a media
a menu editor item
a PLU
an order on the WaiterPad
clerk details
printers
product prices on the WaiterPad
tax levels
the keyboard
the table layout
43
Modifying
30
35
29
33
40
32
10
26
26
15
28
20
18
a group
a lookup window
a main group
a media
a PLU
clerk details
printers
tax levels
the keyboard
the table layout
A tables bill
an order on the WaiterPad
product prices on the WaiterPad
40
39
40
39
41
43
43
36
36
41
37
36
38
30
35
29
33
32
26
26
28
20
18
47
10
15
Daily Procedures
Opening
Closing
Deleting
a group
a main group
a media
a menu editor item
a PLU
clerks
tables from the layout
tables from the WaiterPad
53
53
Network controller
30
29
33
41
32
26
18
13
O&P
Introduction
Resetting
Printer controller
Introduction
Resetting
Troubleshooting
Q&R
E&F
Page 58
54
54
56
S
Sending Data to the:
Network controller
WaiterPads
Split Billing
System Generator
Adding a group
Adding a main group
Adding a media
Adding a new PLU
Adding clerks
Adding tables
Clearing sales data
Counters
Creating a lookup window
Deleting a group
Deleting a main group
Deleting a media
Deleting a PLU
Deleting clerks
Deleting tables
Editing the receipt layout
Menu shifts
Modifying a group
Modifying a lookup window
Modifying a main group
Modifying a media
Modifying a PLU
Modifying clerk details
Modifying printers
Modifying tax levels
Modifying the keyboard
Modifying the table layout
Network controller flags
Price level modifiers
Table modifiers
Tax system
Troubleshooting
WaiterPOS flags
WaiterPad hand held
44
44
Adding items
Adding tables
Altering screen appearance
Caring for
Custom messages
Custom products
Deleting tables
Initialization
Logging on
Managerial logon
Modifying an order
Modifying product prices
Printing bills
Product notes
Returning to the logon screen
Reviewing orders
RAM clear
Screen calibration
Scrolling
Selecting an item
Sending orders
System Messages
Transferring tables
Troubleshooting
Turning on/off
22, 48
30
29
33
31
25
18
17
30
34
30
29
33
32
26
18
27
35
30
35
29
33
32
26
26
28
20
18
24
35
35
28
57
23
WaiterPOS
Adding items to a tables bill
Correcting items on a bill
Discounts
Electronic journal
Entering multiple amounts
Keyboard levels
Logging on
Main screen description
Moving tables
Opening a new table
Opening a tables bill
Part payments
PLU modifiers
Price levels
Printing bills
Processing a tables payment
Refunds
Reporting
Split billing
Table modifiers
Training mode
Troubleshooting
Voids
Troubleshooting
Printer
System Generator
WaiterPad
WaiterPOS
56
57
56
57
U&V
XYZ
Page 59
12
55
13
54
14
10
15
13
10
54
55
11
15
12
56
46
47
48
49
47
47
47
45
49
47
46
49
48
47
48
46
48
50
48
48
49
57
48
System Log
Date:
Time:
am/pm
Items/Equip:
Description:
Comments:
Date:
Time:
am/pm
Items/Equip:
Description:
Comments:
Date:
Time:
am/pm
Items/Equip:
Description:
Comments:
Page 60
Date:
Time:
am/pm
Items/Equip:
Description:
Comments:
Date:
Time:
am/pm
Items/Equip:
Description:
Comments:
Date:
Time:
am/pm
Items/Equip:
Description:
Comments:
Page 61
Date:
Time:
am/pm
Items/Equip:
Description:
Comments:
Date:
Time:
am/pm
Items/Equip:
Description:
Comments:
Date:
Time:
am/pm
Items/Equip:
Description:
Comments:
Page 62
Date:
Time:
am/pm
Items/Equip:
Description:
Comments:
Date:
Time:
am/pm
Items/Equip:
Description:
Comments:
Date:
Time:
am/pm
Items/Equip:
Description:
Comments:
Page 63
Date:
Time:
am/pm
Items/Equip:
Description:
Comments:
Date:
Time:
am/pm
Items/Equip:
Description:
Comments:
Date:
Time:
am/pm
Items/Equip:
Description:
Comments:
Page 64
Date:
Time:
am/pm
Items/Equip:
Description:
Comments:
Date:
Time:
am/pm
Items/Equip:
Description:
Comments:
Date:
Time:
am/pm
Items/Equip:
Description:
Comments:
Page 65
Date:
Time:
am/pm
Items/Equip:
Description:
Comments:
Date:
Time:
am/pm
Items/Equip:
Description:
Comments:
Date:
Time:
am/pm
Items/Equip:
Description:
Comments:
Page 66
Date:
Time:
am/pm
Items/Equip:
Description:
Comments:
Date:
Time:
am/pm
Items/Equip:
Description:
Comments:
Date:
Time:
am/pm
Items/Equip:
Description:
Comments:
Page 67
Date:
Time:
am/pm
Items/Equip:
Description:
Comments:
Date:
Time:
am/pm
Items/Equip:
Description:
Comments:
Date:
Time:
am/pm
Items/Equip:
Description:
Comments:
Page 68
Date:
Time:
am/pm
Items/Equip:
Description:
Comments:
Date:
Time:
am/pm
Items/Equip:
Description:
Comments:
Date:
Time:
am/pm
Items/Equip:
Description:
Comments:
Page 69
Date:
Time:
am/pm
Items/Equip:
Description:
Comments:
Date:
Time:
am/pm
Items/Equip:
Description:
Comments:
Date:
Time:
am/pm
Items/Equip:
Description:
Comments:
Page 70

---

Source Exif Data:

File Type                       : PDF
File Type Extension             : pdf
MIME Type                       : application/pdf
PDF Version                     : 1.3
Linearized                      : No
Encryption                      : Standard V1.2 (40-bit)
User Access                     : Print, Fill forms, Extract, Assemble, Print high-res
Producer                        : Acrobat Distiller 4.05 for Windows
Creator                         : Microsoft Word 9.0
Modify Date                     : 2000:08:15 16:14:46+08:00
Author                          : Richard Steers
Title                           : WaiterPad Manual
Create Date                     : 2000:08:10 10:44:02
Page Count                      : 70
Page Mode                       : UseNone

EXIF Metadata provided by EXIF.tools