VTech Telecommunications 80-4290-00 900 MHz Cordless Phone Base Unit User Manual User Guide

VTech Telecommunications Ltd 900 MHz Cordless Phone Base Unit User Guide

User Guide

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Document ID63187
Application IDiJL5+s88eMZlVQRjV8YscA==
Document DescriptionUser Guide
Short Term ConfidentialNo
Permanent ConfidentialNo
SupercedeNo
Document TypeUser Manual
Display FormatAdobe Acrobat PDF - pdf
Filesize50.28kB (628504 bits)
Date Submitted1999-10-12 00:00:00
Date Available1999-12-20 00:00:00
Creation Date2001-05-22 11:32:27
Producing SoftwareAcrobat Distiller 4.0 for Windows
Document Lastmod2001-05-22 11:32:29
Document TitleUser Guide

VTECH ENGINEERING CANADA LIMITED
TITLE
VT3921 Internal Product Specification
MODEL
VT3921
VT3921
Internal
Product Specification
NOT FOR EXTERNAL RELEASE
Document ID: SPE-6500.DOC
PRC #:
Note: All rights reserved. No part of this publication may be reproduced or transmitted in any form or by
any means. The only controlled copy of this document is kept in electronic form on the VTECH computer
network. All printed copies are uncontrolled documents and are not updated. This Procedure is the
property of VTECH Engineering Canada Ltd., and shall be returned upon request
Prepared By
Title
Approved By
Title
Lance Fujioka
Project Assistant
Jack Minney
Product Manager
Reference:
Revision: 1.0
This document is proprietary to VTECH ENGINEERING CANADA LTD.
Specifications are preliminary and are subject to change without notice.
Page: 1 of 98
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VTECH ENGINEERING CANADA LIMITED
TITLE
VT3921 Internal Product Specification
MODEL
VT3921
Revision History
Revision No
Preliminary
Description
Page
First Release
Effective Date
JUN-99
15-JUN-99
Table of Contents
1.
Overview....................................................................................10
1.1
General Description................................................................................... 10
1.2
System Components ................................................................................. 10
1.3
System Supports Add – On Components................................................ 10
1.4
Feature List ................................................................................................ 10
1.4.1
1.4.2
1.4.3
1.4.4
System Features ..................................................................................................................10
Controller Features .............................................................................................................10
Cordless Phone Features ...................................................................................................11
Speaker Phone Features.....................................................................................................11
2.
Speaker Phone ..........................................................................12
2.1
General Description................................................................................... 12
2.2
Product Overview ...................................................................................... 12
3.
User Features............................................................................13
3.1
User Feature Overview .............................................................................. 13
3.2
Installing The Speaker Phone................................................................... 14
3.3
Using The Speaker Phone ........................................................................ 16
Speaker Phone Keys ........................................................................................... 18
3.5
Making Internal (COM) Calls ..................................................................... 19
3.6
Making Outside Calls ................................................................................ 20
3.7
SPEAKER Button ....................................................................................... 20
Reference:
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Specifications are preliminary and are subject to change without notice.
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TITLE
VT3921 Internal Product Specification
MODEL
VT3921
3.8
Global Hold................................................................................................. 20
3.9
Private Hold................................................................................................ 21
3.10
Call Transfer............................................................................................... 21
3.11
Call Waiting ................................................................................................ 22
3.12
Automatic Answer ..................................................................................... 23
3.13
Redial .......................................................................................................... 23
3.14
Call Connect/Pick Up................................................................................. 23
3.15
Store Last Number Dialed ......................................................................... 24
3.16
‘One Touch’ Storing .................................................................................. 24
3.17
‘One Touch’ Dialing ................................................................................... 25
3.18
Uses Of System - Wide Directory ............................................................. 25
3.19
Dialing System - Wide Directory............................................................... 25
3.20
Ring Paging................................................................................................ 26
3.21
Page All....................................................................................................... 26
3.22
Extension Paging....................................................................................... 26
3.23
Conference Calls ....................................................................................... 27
3.24
Call Forwarding.......................................................................................... 28
3.25
Callback/Camp - On................................................................................... 28
3.26
COM Callback/Camp - On.......................................................................... 29
3.27
Mute 29
3.28
Release Line Privacy ................................................................................. 29
3.29
Do Not Disturb (DND) ................................................................................ 29
3.30
Ring Blocking............................................................................................. 30
Reference:
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Specifications are preliminary and are subject to change without notice.
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TITLE
VT3921 Internal Product Specification
MODEL
VT3921
3.31
Voice Mail Mode......................................................................................... 30
3.32
Voice Mail Message Retrieving................................................................. 30
3.33
Set Up - Line Ring Preference .................................................................. 30
3.34
Set Up - Line Select Order ........................................................................ 31
4.
Cordless System Phone With CID ...........................................32
4.1
Product Overview ...................................................................................... 32
4.2
Specifications ............................................................................................ 32
4.2.1
4.2.2
4.2.3
4.2.4
RF Specifications ................................................................................................................32
Audio Specifications ...........................................................................................................33
Digital Specifications ..........................................................................................................33
Caller ID specifications .......................................................................................................33
4.3
General Features ....................................................................................... 33
4.4
Unique Features......................................................................................... 34
4.5
Features Not Provided............................................................................... 34
4.6
System User Features ............................................................................... 34
4.6.1 Line Selection ......................................................................................................................34
4.6.2 Internal Calls ........................................................................................................................34
4.6.3 Transferring Calls................................................................................................................34
4.6.3.1
Method 1..............................................................................................................35
4.6.3.2
Method 2..............................................................................................................35
4.6.4 Global Hold Pick-Up ............................................................................................................35
4.6.5 Connect ................................................................................................................................35
4.6.6 Broadcast .............................................................................................................................35
4.6.7 Call Forwarding ...................................................................................................................35
4.6.8 Callback ................................................................................................................................35
4.6.8.1
Extension Callback.............................................................................................35
4.6.8.2
Com Callback......................................................................................................36
4.6.9 Do Not Disturb (DND) ..........................................................................................................36
4.6.10 Redial 36
4.6.11 Memory Features.................................................................................................................36
4.6.11.1
Two Touch Memory Dialing ..........................................................................36
4.6.11.2
Two Touch Memory Programming...............................................................36
4.6.11.3
Four Touch Memory Dialing .........................................................................36
4.6.11.4
Four Touch Memory Programming ..............................................................36
4.6.12 Voice Mail Features .............................................................................................................36
4.6.12.1
VMS Enable.....................................................................................................37
4.6.12.2
Retrieving VMS Messages ............................................................................37
4.6.12.3
Transferring A Call To A Voice Mail Box .....................................................37
Reference:
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Specifications are preliminary and are subject to change without notice.
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TITLE
VT3921 Internal Product Specification
MODEL
VT3921
4.6.13 Call Waiting ..........................................................................................................................37
4.6.14 Ring Page .............................................................................................................................37
4.7
Functional Layout For Handset ................................................................ 37
4.8
Handset Function Key Description .......................................................... 37
4.8.1
4.8.2
4.8.3
4.8.4
4.8.5
4.8.6
4.8.7
4.8.8
4.8.9
4.8.10
4.8.11
Phone Key ............................................................................................................................37
Hold Key ...............................................................................................................................38
Off Key38
Prog Key ...............................................................................................................................39
Caller ID Key.........................................................................................................................39
Mute Key...............................................................................................................................39
Mem Key...............................................................................................................................39
Clear/Del Key........................................................................................................................40
Redial Key ............................................................................................................................40
Volume  Key....................................................................................................................40
Volume  Key.....................................................................................................................40
4.9
Special Handset Function Keys ............................................................... 41
4.9.1
4.9.2
4.9.3
4.9.4
Tone /
/ * Key ...................................................................................................................41
Key...............................................................................................................................41
#/
7 /  (Time) Key ...................................................................................................................41
9 /  (View) Key..................................................................................................................41
5.
LCD Display...............................................................................41
5.1
LCD Display Characters ............................................................................ 42
5.2
General (Non Mode Specific) LCD Messages ......................................... 42
5.2.1
5.2.2
5.2.3
5.2.4
Low Battery Warning...........................................................................................................42
Mute Modes..........................................................................................................................43
Volume Setting ....................................................................................................................43
Phone Off-Hook Indicator ...................................................................................................44
6.
Special Features .......................................................................44
6.1
Battery ........................................................................................................ 44
6.2
In The Dark (Easy-Answer) ....................................................................... 44
6.2.1
6.2.2
Easy-Answer ........................................................................................................................44
Automatic Keypad And LCD Illumination..........................................................................44
6.3
Channel Searching (Out–Of–Range)........................................................ 45
6.4
Fast Charge For Handset Battery............................................................. 45
6.5
Auto Hang-Up............................................................................................. 46
Reference:
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Specifications are preliminary and are subject to change without notice.
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TITLE
VT3921 Internal Product Specification
MODEL
VT3921
6.6
Line (Extension) In Use Indication ........................................................... 46
7.
Dialing........................................................................................46
7.1
Accessing The Line Prior To Dialing ....................................................... 46
7.1.1
7.1.2
7.1.3
7.1.4
Digit Keys .............................................................................................................................46
Memory Location Dialing....................................................................................................47
Caller ID Memory Dialing ....................................................................................................47
Redial 47
7.2
Number Entry Before Line Access ........................................................... 48
7.2.1
7.2.2
7.2.3
7.2.4
Digit keys..............................................................................................................................48
Memory Location Dialing....................................................................................................48
Caller ID Memory Dialing ....................................................................................................49
Redial 50
8.
Programming ............................................................................50
8.1
Programming Speed Dial Number............................................................ 50
8.1.1
8.1.2
8.1.3
Unsuccessful Programming...............................................................................................50
Special Conditions ..............................................................................................................51
Programming Ringer Types ...............................................................................................52
9.
Caller ID Display........................................................................52
9.1
Caller ID Memory Viewing ......................................................................... 52
9.2
Caller ID Memory Clearing ........................................................................ 54
9.2.1
9.2.2
Deleting Caller ID Memory Locations ................................................................................54
Caller ID Memory Overflow.................................................................................................55
9.3
Caller ID With Call Waiting........................................................................ 55
9.3.1
9.3.2
Basic Operation ...................................................................................................................55
Switching Calls ....................................................................................................................55
9.4
Caller ID Messages .................................................................................... 56
Test 1
9.4.1
9.4.2
9.4.3
9.4.4
56
Message: UNAVAILABLE....................................................................................................57
Message: PRIVATE..............................................................................................................58
Message: TRANSMISSION ERROR....................................................................................58
Message: ## NEW CALLS...................................................................................................58
9.5
Receiving Caller ID While In Other Modes............................................... 59
9.5.1
9.5.2
9.5.3
MEM (Memory Dialing) MODE ............................................................................................59
Caller ID Mode......................................................................................................................59
Program Mode .....................................................................................................................59
Reference:
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Specifications are preliminary and are subject to change without notice.
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TITLE
VT3921 Internal Product Specification
MODEL
VT3921
9.5.4
Predial 60
10.
Controller...................................................................................61
10.1
General Description................................................................................... 61
10.2
Product Overview ...................................................................................... 61
11.
Operator Features.....................................................................62
11.1
Operator Feature Overview....................................................................... 63
Feature...............................................................................................................................................63
Description ........................................................................................................................................63
11.2
Record Voice Messages............................................................................ 64
11.2.1 Examples of Voice Messages: ...........................................................................................65
11.3
Receptionist Mode ..................................................................................... 65
11.4
Voice Message ........................................................................................... 66
11.5
Fax Message .............................................................................................. 66
11.6
Set Up – Hold Time .................................................................................... 66
11.7
Set Up – Hold Message Time .................................................................... 67
11.8
Call Ring Through...................................................................................... 67
11.9
Line Privacy Override ................................................................................ 67
11.10 Music On Wait ............................................................................................ 68
11.11 Night Mode ................................................................................................. 68
11.12 System – Wide Directory........................................................................... 69
11.13 Call Screening............................................................................................ 69
11.14 Call Screening – Security Code................................................................ 70
11.15 Set Up – Optional Mailbox......................................................................... 70
11.16 Dedicated Fax Line .................................................................................... 71
11.17 Line Termination........................................................................................ 72
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TITLE
VT3921 Internal Product Specification
MODEL
VT3921
11.18 Program Handset Security Code .............................................................. 72
11.19 Reset Feature ............................................................................................. 73
11.20 Operation for Pulse Dialing....................................................................... 73
12.
Adapter Box...............................................................................75
12.1
General Description................................................................................... 75
12.2
Product Overview ...................................................................................... 75
13.
User Features............................................................................75
13.1
User Feature Overview .............................................................................. 75
13.2
Installing The Adapter Box ....................................................................... 76
13.3
Using Standard Telephone Equipment With The Adapter Box.............. 81
13.4
Selecting Line ............................................................................................ 81
13.5
Making Internal (COM) Calls ..................................................................... 81
13.6
Making Outside Calls ................................................................................ 82
13.7
Global Hold................................................................................................. 82
13.8
Private Hold................................................................................................ 82
13.9
Global Hold Pickup.................................................................................... 83
13.10 Call Transfer............................................................................................... 83
13.11 Call Waiting ................................................................................................ 84
13.12 Redial .......................................................................................................... 84
13.13 Call Connect/Pickup .................................................................................. 85
13.14 Pulse/Tone Selection For Programmable Numbers ............................... 85
13.15 Speed Dialing And Storing........................................................................ 85
13.16 Uses Of System – Wide Directory ............................................................ 86
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TITLE
VT3921 Internal Product Specification
MODEL
VT3921
13.17 Dialing System – Wide Directory.............................................................. 87
13.18 Ring Paging................................................................................................ 87
13.19 Broadcast ................................................................................................... 87
13.20 Conference Calls ....................................................................................... 87
13.21 Call Forwarding.......................................................................................... 88
13.22 Callback/Camp – On .................................................................................. 88
13.23 Do Not Disturb (DND) ................................................................................ 89
13.24 Voice Mail Mode......................................................................................... 89
13.25 Flash Time Adjust ...................................................................................... 89
13.26 Set Up – Line Ring Preference.................................................................. 90
13.27 Set Up – Line Select Order........................................................................ 90
13.28 Using Faxes And Modems ........................................................................ 91
13.28.1 Fax Operations ....................................................................................................................91
13.28.2 Receiving A Fax ...................................................................................................................91
13.28.3 Sending A Fax......................................................................................................................93
13.28.4 Modem Operations ..............................................................................................................94
13.29 Adapter Box Feature Flow Chart .............................................................. 95
Reference:
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VTECH ENGINEERING CANADA LIMITED
TITLE
VT3921 Internal Product Specification
MODEL
VT3921
1. Overview
1.1 General Description
The VT3921 System is a three line, fourteen extension PBX system that supports up to thirteen 3 line
Cordless System Phones and one desktop system phone or combination of any 14 devices of Cordless
Phones, Speaker Phones, Door Phone, fax, PC modems, etc. The VT3921 System is installed on any in
house one pair existing telephone wire and allows simultaneous 4 voice connections on the same existing
in house one pair telephone wire (3 outside lines and one internal intercom between extensions).
1.2 System Components
The VT3921 System Includes:
• 1 Controller
• 3 Cordless Handsets
• 3 Cordless Charging Cradles
• 1 System Speaker Phone
• 1 Adapter Box
1.3 System Supports Add – On Components
• The VT3921 System can support various combinations of the following additional devices on up to 14
total stations.
• Additional Adapter Boxes (to connect to any off the shelf devices such as fax machines, PC modems,
answering machines, single line telephones, etc. and converts them into full PBX 3 line system
devices)
• Additional 3 line Cordless System Phones
• Speaker Phones
• Door Phones
• Voice Mail
1.4 Feature List
1.4.1 System Features
•
•
•
•
•
•
•
•
•
3 CO Lines, 14 Stations, 1 COM (intercom) Line
3 Cordless System Phones built into the Controller
Single twisted pair connection to all other stations
Complete business telephone features
Automatic gax switching on all lines
Type 1 & Type 2 Caller ID
Auto Attendant
Voice Mail ready
Existing in-house wiring can be used either for CO line connections or adopted for connection to
remote stations
1.4.2 Controller Features
•
•
3 CO lines
Auto Attendant, user recordable on all 3 lines
Reference:
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VTECH ENGINEERING CANADA LIMITED
•
•
•
•
•
•
•
•
•
•
•
•
TITLE
VT3921 Internal Product Specification
MODEL
VT3921
User recordable announcements during Hold on all 3 lines
Music On Hold interface (to connect to any FM radio, CD player, etc.)
Fax switch on all 3 lines
Power fail interface
3 built in Cordless System Phone base units in Controller
Memory and feature backup in EPROM
Voice Mail or answering machine support
Night Mode on Auto Attendant
Parallel set detect (see Controller product overview, section 10.2)
RS232 connection for attachment to computers (future)
Internal electronic Music On Hold (for markets other than U.S. and Canada)
Electrical termination of unused lines
1.4.3 Cordless Phone Features
•
•
•
•
•
•
•
Complete System Phone features on all 3 lines (Hold, Transfer, Page, etc.)
2 LCD line display
Caller ID Type 1 & 2
System line status on display
Individual detached charging cradles (for remote use)
900 MHz digital cordless technology
Voice Mail or Caller ID message display on all 3 lines
1.4.4 Speaker Phone Features
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
3 CO Lines & Com Line
Distinctive/Differentiated Rings
Line Privacy/Extension privacy
Private Hold
Handsfree Dialing and Paging. Full speaker phone features
Automatic Line Select Order
Global Hold (accessed from any extension)
Global Conferencing (with 2 or all extensions with an outside line)
Line Privacy Override
Call Connect Pick Up
Call Waiting
Mute/Do Not Disturb
Tone/ Pulse and Flash
Group or Individual Speaker Paging
Handsfree Answer on InterCOM
Hold Reminder
Distinctive Message Light
Line Status Indicator Light
System Speed Dialing accessed from all extensions (40 numbers)
Personal Speed Dialing per Extension (30 numbers)
Transfer (one touch/manual)
Headset Compatible
Call Back-Camp On
Move Phones/Extensions to different rooms without rewiring
Special Door Phone “Answer”,”Lock”, or Release Lock keys
Reference:
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VTECH ENGINEERING CANADA LIMITED
TITLE
VT3921 Internal Product Specification
MODEL
VT3921
2. Speaker Phone
2.1 General Description
The Speaker Phone is a full function 3 line system phone for use with the VT3921 system. One Speaker
Phone is included with the VT3921 and is used as the Operator Phone (ext.0). The Operator Phone is
used to program all of the Operator Features shown in the Controller Section
2.2 Product Overview
The Speaker Phone has a speaker for hands free dialing, listening to calls on hold, paging, and full
Speaker Phone for hands free conferencing.
The Speaker Phone supplied with the VT3921 system is set to station “0” which is the operator phone and
receptionist phone. Station “0” must always be a system Speaker Phone. Additional Speaker Phones can
be added to the system if needed. All additional Speaker Phones must be set to unique station numbers,
Station 4 or higher (stations 1,2, & 3 are established for the three cordless phones, included with the
VT3921.
The Speaker Phone is a special system phone that works only with this system and has most of the
features of any large PBX system.
There are buttons on the phone for selecting Line 1, Line 2, Line 3, or COM (intercom) with lights under
the keys that are on when the line is in use. When the handset is taken off-hook or the speaker button is
pressed, the first available outside line is selected in line selection preference. The default line selection
order is Line 1, Line 2, Line 3, and then COM. The line select order can be changed using the keyboard.
When the phone is ringing and the handset is taken off-hook or the speaker button is pressed, the line
that is ringing is automatically selected. Ringing can be delayed 0, 2, 4, 6, or never ring by programming it
from the keyboard. The default is 0 ring delay. The ring volume can be adjusted using the switch in the
back of the phone. To turn off the ring, the ring blocking mode can be turned on using the keyboard (refer
to users manual).
The phone can be taken off hook or placed back on hook in the speaker mode by pressing the speaker
button at any time. There is a light next to the speaker to indicate if the phone is off hook in the speaker
mode and a volume adjustment near by.
The PAGE button is used to page an individual station or all stations with speakers.
Many features can be programmed using the keyboard as described in the “USER FEATURES“ section.
There are 15 one touch memories and 15 two touch memories that are dedicated to each Speaker Phone.
The numbers are stored into memory as described in the “USER FEATURES“ section. The PROGRAM
light is on when programming the memory is in progress and has not been completed. Going off-hook
resets all programming modes. System memories can be accessed by the Speaker Phone but can only
be stored by the operator phone.
The MESSAGE light and MESSAGE button are set up to work with Voice Mail Systems.
Each station has two extension numbers with distinct rings. The 8XX extension rings twice for an
extension ring and the 9XX extension rings three times. The Controller is programmed to assign a
mailbox to each extension when Voice Mail is installed.
Reference:
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VTECH ENGINEERING CANADA LIMITED
TITLE
VT3921 Internal Product Specification
MODEL
VT3921
When the Auto-Answer mode is turned on, the SPEAKER button light will blink and all COM calls will be
answered automatically by going off hook and turning on the speaker. There is an AUTO-ANS button to
toggle this mode.
There are DOOR and LOCK buttons on the phone for easy use with the optional Door Phone.
The TONE/PULSE switch determines the format that the Controller presents to the CO line and does not
affect the internal system operation.
There are buttons to control most of the ordinary PBX functions such as CONNECT, REDIAL, HOLD,
MUTE/DND, FORWARD, PAUSE, FLASH, and CALL BACK. The use of these buttons is explained in the
"USER FEATURES” section.
3. User Features
3.1 User Feature Overview
Feature
SELECTING LINES
MAKING INTERNAL
(COM) CALLS
MAKING OUTSIDE
CALLS
SPEAKER PHONE
PRIVATE HOLD
GLOBAL HOLD
CALL TRANSFER
CALL WAITING
AUTOMATIC ANSWER
REDIAL
CALL CONNECT/PICK
UP
STORE LAST NUMBER
DIALED
‘ONE TOUCH’
STORING
‘ONE TOUCH’ DIALING
SYSTEM-WIDE
DIRECTORY
RING PAGING
PAGE ALL
EXTENSION PAGING
CONFERENCE CALLS
CALL FORWARDING
CALLBACK/CAMP-ON
COM
CALLBACK/CAMP-ON
MUTE
RELEASE LINE
PRIVACY
DO NOT DISTUR (DND)
RING BLOCKING
Reference:
Description
Selects the line number.
Places a call to another extension (internal).
Places a call to an outside number.
Used for hands-free dialing, and hands-free waiting when put on hold.
Places a call on hold that can only be retrieved from that station.
Places a call on hold that can be retrieved from any station.
Transfers an incoming call to another extension.
Receives calls while you are on another line.
Automatically answers the call, hands-free.
Dials the last number called.
Connects/picks up other ringing extensions.
Stores the last number dialed.
Stores frequently called numbers.
Dials frequently called numbers.
Dials frequently used numbers from any station.
Causes all non-busy phones to ring.
Broadcasts on the COM line to all Speaker Phones.
Allows a phone to broadcast a message over another extension’s speaker.
Connects multiple parties together in a phone conversation.
Redirects calls to another station’s extension.
Rings back when the busy extension number becomes free.
Rings back when the COM line becomes free.
Prevents conversation from going to the outside caller.
Temporarily allows any other extension to join the conversation
Turns off all rings to a particular station.
Turns off all rings to the Speaker Phone’s speaker.
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VTECH ENGINEERING CANADA LIMITED
TITLE
VT3921 Internal Product Specification
MODEL
VT3921
VOICE MAIL MODE
VOICE MAIL MESSAGE
RETRIEVING
SET UP - LINE RING
PREFERENCE
SET UP - LINE SELECT
ORDER
Directs calls to the optional Voice Mail System (VMS)
Allows extensions to check any voice mail messages left for them.
Selects which telephone lines will ring at a particular station.
Sets up order of available line selection.
3.2 Installing The Speaker Phone
Carefully follow the instructions described in this section to ensure proper operation of the Speaker
Phone.
_______________________
Install the Controller BEFORE installing the Speaker Phone or you may damage the Speaker Phone.
WARNING: Do not connect Speaker Phones to the telephone company lines or the equipment may be
damaged.
The Speaker Phone is for use with the Vtech 3921 Series Controller. It is not to be connected directly
to telephone company line.
Coil Cord Connection
1. Insert the coil cord into the modular jack located on the side of the housing.
2. Connect the other end into the modular jack located on the receiver.
3. Assign a station number to each Speaker Phone (note: the main speaker phone should be set on
ext.’0’).
To set the station number for the Speaker Phone, use a small tool (i.e. a small screwdriver, or a
straightened paper clip) to slide the four station switches located on the side of the phone case (see
diagram below). The configuration of the four switches sets the station number for the Speaker Phone.
READ IMPORTANT NOTE BELOW!
EVERY STATION NUMBER ON SPEAKER PHONES AND ADAPTER BOXES MUST BE DIFFERENT.
Devices with the same station number will not operate properly.
Refer to Table 1- Assigning Station Numbers on the next page.
The station switches can be decoded as follows:
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Station
Number
SW1
DWN
SW2
DWN
SW3
DWN
SW4
DWN
Extension
Number
Primary
800
DWN
DWN
DWN
UP
801
901
DWN
DWN
UP
DWN
802
902
DWN
DWN
UP
UP
803
903
DWN
UP
DWN
DWN
804
904
DWN
UP
DWN
UP
805
905
DWN
UP
UP
DWN
806
906
DWN
UP
UP
UP
807
907
UP
DWN
DWN
DWN
808
908
UP
DWN
DWN
UP
809
909
10
UP
DWN
UP
DWN
810
910
11
UP
DWN
UP
UP
811
911
12
UP
UP
DWN
DWN
812
912
13
UP
UP
DWN
UP
813
913
NOT
USED
NOT
USED
UP
UP
UP
DWN
not used
not used
UP
UP
UP
UP
not used
not used
Station Switch Positions
Extension
Number
Secondary
900
Switch Positions
Table 1 - Assigning Station Numbers
A single 0 will also dial station number 0. In order to access operator features, station number 0 must be
a Speaker Phone, not an Adapter Box
4. Plug the Speaker Phone Power Jack (figure 1) in any telephone jack in the building (figure 2). (The
Controller must be installed BEFORE the Speaker Phone is plugged into the Power Jack.)
Test each telephone before plugging in the next telephone. If it does not work, first check that every
station number is unique and then unplug the telephone and plug it in again.
Figure 1
The Power Jack is a special jack that provides AC power to the Speaker Phone. Important Note:
The Speaker Phone will not operate without the Power Jack.
5. Plug the AC Transformer into an AC outlet.
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Figure 2
6. Plug one end of the Speaker Phone Wire (included) into the Power Jack (figure 3).
Note: The Speaker Phone Wire is a special telephone cable with six conductors. You may purchase
additional six conductor cables of various sizes from electronics stores such as Radio Shack.
7. Plug the other end of the Speaker Phone Wire into the Speaker Phone (figure 3).
Figure 3
Note: Every time the Controller is turned on, all the red lights on the Speaker Phone will flash until the
system completes its self-configuration. (This may take up to five minutes.) Every time the Speaker
Phone is plugged into the system, the red lights on the Speaker Phone will blink sequentially once.
3.3 Using The Speaker Phone
This phone is capable of quickly accessing all of the advanced business telephone features that are
usually only associated with larger systems.
Speaker Phone features include:
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•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
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Private and Global Hold
Call Transfer
Call Waiting
Automatic Answer
Redial
Call Connect/Pick-Up
One Touch Memories
System Wide Directory
Ring Paging
Page All
Extension Paging
Line Privacy
Conference Calls
Call Forwarding
Callback/Camp-On
COM Callback/Camp-On
Mute
Do Not Disturb
Ring Blocking
Voice Mail Mode
Voice Mail Message Retrieving
Line Ring Preference
Line Select Order
Full Speaker Phone Communication
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3.4 • Speaker Phone Keys
Phone Key
SHIFT
CALLBACK
MEMORY
FLASH
AUTO - ANS
PAUSE
FORWARD
MUTE/DND
HOLD
COM
LINE 1
LINE 2
LINE 3
MESSAGE
FEATURE
REDIAL
CONNECT
PAGE
SPEAKER
Reference:
Function
Used to access an additional fourteen memory locations.
Used to toggle Callback/Camp - on and COM Callback/Camp - on features.
Stores and retrieves telephone numbers from the System - Wide Directory.
Also used to store ‘one touch’ memories.
Provides a half - second “on hook” to the telephone company.
Used to toggle the Automatic Answer feature.
second pause into a memory location.
Used to forward (redirect) calls to a desired extension.
Mute and Do Not Disturb (DND).
Places current call on hold.
Selects internal line.
Selects outside line one.
Selects outside line two.
Selects outside line three.
Used to toggle the Voice Mail Mode feature, and to retrieve voice mail
messages sent to an extension.
Used to access features.
Dials previously dialed number.
Answers calls ringing on other stations.
Used to Page All (broadcast paging), and to page a specific extension.
Used to activate the speaker for hands - free dialing and for hands - free
waiting while on hold and for hands-free communication.
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3.5 Making Internal (COM) Calls
Places a call to another extension (internal).
1. Go off hook.
2. Press COM Line Select Key.
You should hear a different higher pitched dial tone.
3. Press ‘one touch’ extension number or press SHIFT, followed by the ‘one touch’ extension number.
You can also enter an extension number on the touch-tone keypad.
One Touch
Key
SHIFT, 0
SHIFT, 1
SHIFT, 2
SHIFT, 3
SHIFT, 4
SHIFT, 5
SHIFT, 6
SHIFT, 7
SHIFT, 8
SHIFT, 9
10
SHIFT, 10
11
SHIFT, 11
12
SHIFT, 12
13
SHIFT, 13
Ext.
Number
800
900
801
901
802
902
803
903
804
904
805
905
806
906
807
907
808
908
809
909
810
910
811
911
812
912
813
913
On Speaker Phones you can dial another extension number by pressing the COM Line Select Key and
then entering an extension number without hanging up. If you receive a fast busy signal after a valid
extension number, then the extension number you are calling is in the Do Not Disturb mode. See Do Not
Disturb for details.
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3.6 Making Outside Calls
Places a call to an outside number.
1. Go off hook and dial.
OR
1. Before dialing, select a specific line by pressing an available Line Select Key.
You will hear dial tone. If the red line light is on, then that particular line is not available.
2. Either pick up the handset and dial, or dial then pick up the handset.
The system will automatically select an available line for you. To adjust which line is selected first, refer to
Set Up - Line Select Order.
3.7 SPEAKER Button
Enabling the Speaker is useful for hands-free dialing, or to receive a voice page call from another
extension (hands-free waiting while on hold) or to make conference calls without the use of the handset.
For Hands-Free Dialing
1. Press the SPEAKER button.
The SPEAKER light will turn on to notify you that the Speaker is enabled. The system will automatically
select an available line, and a dial tone should be heard on the speaker.
2. Dial out, hands free.
OR
1. Before dialing, select a specific line by pressing an available Line Select Key.
If the red line light is on, then that particular line is not available. When an available Line Key is
pressed, then the selected line light will turn on, and the SPEAKER light will turn on to notify you that
the Speaker is enabled. A dial tone should be heard on the speaker.
2. Dial out, hands free.
NOTE: To talk to the other party when they answer, you may use the Speaker mode or for privacy you
may pick up the handset and speak into the handset’s microphone.
For Waiting While on Hold
1. When you are placed on hold, press the SPEAKER button, and hang up the handset.
The SPEAKER light will turn on to notify you that the Speaker is enabled. The speaker will now
monitor the call on which you are holding. For example, if the other party is a company that plays
music for callers on hold, then the music will be heard over the Phone’s Speaker, and you can listen,
hands free, for the company to return to your call.
2. When you hear the other party return to your call, you may speak directly to the phone or pick up the
handset to resume the conversation privately.
3.8 Global Hold
Places a call on hold that can be retrieved from any station.
1. Press HOLD.
The red line light will blink slowly on all stations to indicate that the call has been placed on Global Hold.
Retrieve a Global Hold Call
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1. Press the Line Select Key of the held line on any station.
3.9 Private Hold
Places a call on hold that can only be retrieved from that station.
1. Press HOLD.
2. Press HOLD again.
The red line light will blink quickly only on your phone to indicate that the call has been placed on
Private Hold. All other stations will have a solid red line light.
Retrieve a Private Hold Call
1. Press the Line Select Key of the held line.
3.10 Call Transfer
Transfers an incoming call to another extension.
1. Press HOLD.
2. Press the appropriate 'one touch' memory key, which allows you to enter extensions with a single key
press.
You can also enter an extension number on the touch-tone keypad, if you desire.
OR
2. Press SHIFT, followed by the ‘one touch’ extension number
One Touch
Key
SHIFT, 0
SHIFT, 1
SHIFT, 2
SHIFT, 3
SHIFT, 4
SHIFT, 5
SHIFT, 6
SHIFT, 7
SHIFT, 8
SHIFT, 9
10
SHIFT, 10
11
SHIFT, 11
Extension
Number
800
900
801
901
802
902
803
903
804
904
805
905
806
906
807
907
808
908
809
909
810
910
811
911
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12
SHIFT, 12
13
SHIFT, 13
812
912
813
913
3.
Option 1
Hang up.
If the transferred call is not answered, the call will ring back at your extension.
OR
Option 2
Stay on the line, announce the transfer, and hang up.
When you hang up, the caller will automatically be connected to the extension you entered.
OR
Option 3
Stay on the line and announce the transfer. If the person at the extension is not able to talk, when the
extension hangs up, a beep in the earpiece notifies you that you are reconnected to the caller to take a
message.
OR
Option 4
If the extension is busy, reconnect to the caller by pressing the appropriate Line Select Key.
OR
Option 5
If the extension is busy, press HOLD and perform step 2 again.
3.11 Call Waiting
Allows you to receive calls while you are on another line.
1. If you hear two or three beeps* in the earpiece while on another line, you can do one of the following:
Option 1
2. Ignore the beep and continue your conversation.
If you ignore the beep, then the system will handle the call differently depending on which features are
enabled.
a) If no features are enabled, then the system will ring all phones followed by the answering machine (if
available).
b) If Night Mode is enabled and an answering machine is available, then the system will ring the
answering machine directly.
c) If Receptionist Mode is enabled, then the system will ring the operator’s extension, station 0.
d) If a Voice Mail System (VMS) is available and VMS mode is enabled for that station, then the system
will ring the VMS directly.
OR
Option 2
2. Press HOLD to place the first call on hold.
3. Press the Line Select Key of the line that was ringing your extension (the red line light will be blinking
quickly).
OR
Option 3
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2. Press HOLD to place the first call on hold.
3. Hold down the hook switch until the phone rings. Then release the hook switch to connect to the
second call.
To return to the original call, press the Line Select Key of the held line.
*Two beeps indicate a primary extension ring, 8XX.
Three beeps indicate a secondary extension ring, 9XX.
This feature is ideal if two people are sharing one phone by assigning an 8XX or 9XX extension for each.
3.12 Automatic Answer
Allows you to communicate hands-free on the COM line automatically.
Enable Automatic Answer
1. While the receiver is hung up (“on hook”), press AUTO-ANS.
The phone will beep once and the SPEAKER light blinks slowly to indicate that Automatic Answer is
enabled.
Disable Automatic Answer
1. While on hook, press AUTO-ANS.
The phone will beep twice and the SPEAKER light will turn off to indicate that Automatic Answer is
disabled.
If Automatic Answer is enabled, all COM line calls will be automatically answered. When a person dials
your phone, you will be notified by a tone. Without any intervention on your part, the speaker will be
activated and you will be able to hear the calling party. In order for the calling party to hear your response,
you must pick up and use the handset.
3.13 Redial
Dials the last number called.
1. Go off hook.
2. Press REDIAL.
Note: The Redial button does not redial ‘One Touch’ or System-Wide Directory. numbers.
3.14 Call Connect/Pick Up
Allows you to connect to another ringing station. Also known as “Call Pick Up”.
Global Connect
1. Go off hook.
2. Press CONNECT key, then CONNECT key once again.
Extension Connect
1. Go off hook.
2. Press CONNECT key.
3. Using the touch tone keypad, enter the ringing station's extension number or press the 'one touch'
memory key corresponding to the last digits of the extension number.
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One
Touch
Key
10
11
12
13
Extension
Number
800/900
801/901
802/902
803/903
804/904
805/905
806/906
807/907
808/908
809/909
810/910
811/911
812/912
813/913
NOTE: You cannot Call Connect to calls ringing back either from a hold or calls ringing back after an
unsuccessful transfer. You cannot Global Connect to COM calls or transferred calls.
3.15 Store Last Number Dialed
Stores the last number dialed.
1. While on hook, press MEMORY key.
The phone will beep once and the red PROGRAM light will turn on.
2. Press ‘one touch’ memory key (0-14).
The telephone number is stored in memory locations 0-14. Proceed to step 3.
OR
2. Press SHIFT key, followed by ‘one touch’ memory key.
The telephone number is stored in memory locations 15-29 (0 for 15, 1 for 16, 2 for 17…14 for 29).
3. Press REDIAL key.
The phone will beep twice and the red PROGRAM light will turn off to confirm that the number was
stored correctly.
3.16 ‘One Touch’ Storing
Stores frequently called numbers.
1. While on hook, press MEMORY key.
The phone will beep once and the red PROGRAM light will turn on.
2. Press ‘one touch’ memory key (0-14).
The phone will beep once. The telephone number is stored in memory locations 0-14.
OR
2. Press SHIFT key, followed by ‘one touch’ memory key.
The phone will beep once after SHIFT, and once again after ‘one touch.’ The telephone number is
stored in memory locations 15-29.
3. Using the touch-tone keypad, enter the telephone number (up to 16 numbers and pauses).
The PAUSE key puts a four-second pause into the number.
To enter multiple telephone numbers repeat steps 2 and 3.
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4. Press MEMORY key.
The phone will beep twice and the red PROGRAM light will turn off.
Additional ‘one touch’ memory keys can be pressed at any time while you are still off hook, e.g. you may
store your bank account number in a different memory location. A pull out card on the side of the phone is
provided to list the directory of ‘one touch’ memory keys.
3.17 ‘One Touch’ Dialing
Dials frequently called numbers.
1. Go off hook.
2. Press ‘one touch’ memory key.
This dials the telephone number in memory locations 0-14.
OR
2. Press SHIFT key, followed by ‘one touch’ memory key.
This dials the telephone number in memory locations 15-29.
3.18 Uses Of System - Wide Directory
The System- Wide Directory can be accessed or used by everyone who uses the system from any
extension phone.
There are two general methods to use the System-Wide Directory.
Method 1
A list of all commonly called numbers can be compiled and stored in directory storage locations. The
directory location list can be given to everyone who uses the system.
Method 1 Example:
01 - Building Maintenance
02 - Pizza Delivery
03 - Major Customer No. 1
04 - Major Customer No. 2
05 - Off-site office
Method 2
Individuals can be assigned directory locations. Then users can access their own stored directory
locations from any station in the system.
Method 2 Example:
00-09 Jim's numbers
10-19 Scott's numbers
20-29 Tara's numbers
Jim could go to any station in the system and dial his System-Wide Directory numbers.
ONLY THE OPERATOR, Phone Station 0, can store numbers in the System-Wide Directory. Refer to the
Operator’s Manual for details on storing numbers in the System-Wide Directory.
3.19 Dialing System - Wide Directory
Dials frequently used numbers from any station.
1. Go off hook and listen for dial tone.
2. Press MEMORY key.
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3. Using the touch-tone keypad, enter 2-digit directory storage location.
Valid numbers for the System-Wide Directory are from 00 to 29.
ONLY THE OPERATOR, Phone Station 0, can store numbers in the System-Wide Directory. Refer to the
Operator’s Manual for details on storing numbers in the System-Wide Directory.
3.20 Ring Paging
Causes all non-busy phones on the system to ring.
1. Select the COM line by pressing the COM Line Select Key.
The dial tone will be heard on the speaker.
2. Press FEATURE key.
3. Press 1.
A ring tone will be heard on the speaker.
4. Pick up the handset.
When another person answers the call, pick up the handset to respond.
Ringing stops when any station answers the call. This feature can be used to see if you are the only
person in the building
3.21 Page All
Broadcasts on the COM line to all Speaker Phones.
1. Go off hook.
You will hear a dial tone in the earpiece.
2. Press the PAGE, then PAGE once again.
The dial tone will stop when paging is ready. All Speaker Phones not in use will emit a tone.
3. Speak into the handset.
Your voice will be broadcast through the speaker of all Speaker Phones.
If anyone picks up their handset, the speakers on all Speaker Phones are turned off and the person who
picked up is immediately connected to the broadcaster directly.
3.22 Extension Paging
Allows a phone to broadcast a message over another extension’s speaker.
1. Go off hook, and press the COM key.
2. Press the PAGE key.
3. Press the ‘one touch’ key corresponding to the extension to which you would like to broadcast a
message.
One
Touch
Key
Ext. Number
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10
11
12
13
800/900
801/901
802/902
803/903
804/904
805/905
806/906
807/907
808/908
809/909
810/910
811/911
812/912
813/913
4. Speak into the handset.
Your voice will be broadcast through the speaker of the extension you paged.
3.23 Conference Calls
Connects multiple parties together in a telephone conversation.
1. While connected to an outside line, press HOLD key.
2. Press the 'one touch' extension number of the station you wish to add to the conversation.
You can also enter an extension number from the touch-tone keypad, if you desire.
OR
2. Press SHIFT key, followed by the ‘one touch’ extension number (0-13).
One Touch
Key
SHIFT, 0
SHIFT, 1
SHIFT, 2
SHIFT, 3
SHIFT, 4
SHIFT, 5
SHIFT, 6
SHIFT, 7
SHIFT, 8
SHIFT, 9
10
Ext.
Number
800
900
801
901
802
902
803
903
804
904
805
905
806
906
807
907
808
908
809
909
810
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SHIFT, 10
11
SHIFT, 11
12
SHIFT, 12
13
SHIFT, 13
910
811
911
812
912
813
913
Only one outside line can be conferenced at a time. Multiple stations can be conferenced by repeating
steps 1-3.
3. After the extension answers, press the Line Select Key of the held line (Line 1, Line 2, or Line 3).
Conference is now active.
If the extension number is busy, then the system will turn off the busy signal when you reselect the held
line. If the extension does not answer, then when you select the held line the ringing will stop.
3.24 Call Forwarding
Redirects calls so that in addition to the user’s phone ringing, another station’s extension will also ring.
Call Forwarding is selectable for 8XX and/or 9XX extensions.
Enable Call Forwarding
1. While on hook, press FORWARD key.
2. Using the touch tone keypad, enter the 8XX extension number of the station you want your calls
forwarded to, or enter the 9XX extension number of the station you want you 9XX calls forwarded to.
The phone will beep once to notify you that Call Forwarding is enabled. for example, if you are
extension 905 and you want your calls forwarded to station 13, enter 913.
Disable Call Forwarding
1. While on hook, press FORWARD key.
2. Press 8 for 8XX extension forward disable, or 9 for 9XX extension forward disable.
The phone will beep twice to notify you that Call Forwarding is disabled.
If the phone is on hook and the extension number is invalid, then the phone will beep three times. If the
phone is off hook and the extension number is invalid, then you will hear a busy signal in the earpiece.
3.25 Callback/Camp - On
Rings back when the busy internal (COM) extension number or extension becomes free.
Enable Callback/Camp-On
1. While receiving the busy signal in the earpiece, press CALLBACK key.
The phone will beep once and the red COM light will blink quickly to notify you that Callback/Camp-On
is enabled.
2. Hang up.
The phone will ring back when the extension becomes free. When you go off hook the extension will
ring.
Disable Callback/Camp-On
1. Press the CALLBACK key.
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The phone will beep twice and the red COM light will stop blinking to notify you that Callback/Camp-On
is disabled.
Note: Only one extension can be camped-on at one time.
3.26 COM Callback/Camp - On
Rings back when the busy COM line becomes free.
Enable COM Callback/Camp-On
1. When the COM line is in use, press CALLBACK key while on hook.
The phone will beep once and the red COM light will blink quickly to notify you that COM
Callback/Camp-On is enabled.
2. Hang up.
The phone will ring back when the COM line becomes free. Then you can go off hook (you will hear a
dial tone) and dial the extension number.
Disable COM Callback/Camp-On
1. Press the CALLBACK button.
The phone will beep twice and the red COM light will stop blinking to notify you that COM
Callback/Camp-On is disabled.
3.27 Mute
Prevents the conversation from going to the outside caller.
Enable Mute
1. During the conversation, press MUTE/DND key.
The MUTE/DND key light will blink to notify you that MUTE is enabled.
Disable Mute
1. Press MUTE/DND key.
The MUTE/DND key light will stop blinking to notify you that MUTE is disabled.
3.28 Release Line Privacy
Temporarily allows any other station to join the conversation.
1. Press the Line Select Key of the line that you are currently on.
The phone will beep once in the earpiece to notify you that you have Released Line Privacy for that
particular call.
The system will default to the Line Privacy mode which keeps other people or devices from breaking into
your conversation.
3.29 Do Not Disturb (DND)
Turns off all rings to a particular station. This will affect both primary and secondary extensions.
Enable Do Not Disturb
1. While on hook, press MUTE/DND key.
The phone will beep once and the MUTE/DND key light will blink to notify you that DND is enabled.
Disable Do Not Disturb
1. While on hook, press MUTE/DND key.
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The phone will beep twice and the MUTE/DND key light will stop blinking to notify you that DND is
disabled.
3.30 Ring Blocking
Turns off all rings to the Speaker Phone’s speaker, but still allows broadcasts or paging through the
speaker phone's. This will affect both primary and secondary extensions.
Enable Ring Blocking
1. While on hook, press FEATURE key.
2. Press 6.
The phone will beep once to notify you that Ring Blocking is enabled.
Disable Ring Blocking
1. While on hook, press FEATURE key.
2. Press 6.
The phone will beep twice to notify you that Ring Blocking is disabled.
3.31 Voice Mail Mode
Directs unanswered extension calls to the optional Voice Mail System (VMS) instead of ringing all phones.
This will affect both primary and secondary extensions.
Enable VMS Mode
1. While on hook, press the MESSAGE key.
The phone will beep once to notify you that VMS mode is enabled.
Disable VMS Mode
1. While on hook, press the MESSAGE key.
The phone will beep twice to notify you that VMS mode is disabled.
This feature will transfer all unanswered extension calls to the VMS.
3.32 Voice Mail Message Retrieving
Telephone extensions, both primary (8XX) and secondary (9XX), can access any voice mail messages on
the Voice Mail System (VMS).
YOU MUST GO OFF HOOK TO RETRIEVE VOICE MAIL MESSAGES.
Retrieving Messages From the VMS
1. Go off hook and press the MESSAGE key.
2. Press 8 for messages to the 8XX extension, and 9 for messages to the 9XX extension.
The VMS will be accessed through the COM line automatically. If COM is busy, then you will receive a
busy signal.
NOTE: The MESSAGE light will blink continuously in a pattern to indicate which extensions (8XX, 9XX, or
both) have messages. The pattern is one blink for 8XX messages, two blinks for 9XX messages, and
three blinks for 8XX and 9XX messages.
3.33 Set Up - Line Ring Preference
Selects which telephone lines will ring at a particular station. Ring delay is useful when you want certain
phones to ring before other phones. The Speaker Phones are shipped with Default “0”.
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1. While on hook, press FEATURE key.
2. Press 4.
The red light over Line 1 key will blink.
3. Using the touch-tone keypad, enter the number of rings to delay for Line 1.
The number key corresponds to the number of rings to delay before ringing your phone on Line 1 (see
table). After this key is pressed, the red light over Line 2 key will blink.
4. Using the touch-tone keypad, enter the number of rings to delay for Line 2.
After this key is pressed, the red light over Line 3 key will blink.
5. Using the touch-tone keypad, enter the number of rings to delay for Line 3.
After this key is pressed, the set up is completed.
Number
Key
Ring Delay
Ring immediately
2 ring delay
4 ring delay
6 ring delay
Never rings
Ring delay does not affect outside calls when an extension number is dialed, transferred calls, and COM
line calls.
3.34 Set Up - Line Select Order
Sets up order of available line selection. This feature is useful when you want certain phones to select
specific lines. For example, in home installations where there is a residence (Line 1) and a business (Line
2) telephone line, the business telephone station can be set up to select Line 2 first.
1. While on hook, press FEATURE.
2. Press 5.
All the red line lights will blink.
3. Press the Line Select Keys in the order that you want them selected.
For example, to set the following order: Line 1, Line 3, COM, Line 2, press the Line 1, Line 3, COM,
and Line 2 keys subsequently.
By default the system will select in the following order: Line 1, Line 2, Line 3, COM.
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4. Cordless System Phone With CID
4.1 Product Overview
The VT3921 cordless phone is a 3 line system phone with an alpha-numeric LCD display in the handset.
Both LCD and keypad backlighting is provided. However, for reasons of cost and ease of implementation,
this backlighting is intended only to provide sufficient luminosity to illuminate the keypad and LCD in low
light and no light conditions.
The handset LCD will display numbers entered manually onto the keypad as well as all numbers
programmed into and recalled from the quick dial memory. You can enter the phone number in the LCD
display, place the line off hook, and the number in the LCD display will be dialed out automatically. The
quick dial memory will have a capacity of 20 phone numbers with a maximum of 20 digits for each
number.
The alpha-numeric display will show both the name and number of the calling party. Up to 15 name
characters or 11 phone number digits can be displayed on the LCD, see section 25.1. The LCD display
will show the callers name and will store both the caller’s name and number when an incoming call with
multiple message CID information is received.
The user can easily answer a call on the handset by simply pressing any key other than the OFF, MUTE
and volume control keys. This is very useful in a dark environment so that the person does not have to
fumble around looking for the PHONE key to answer the call. This is only valid if the phone is in the
standby state. If the user presses the MUTE key, then the handset ringer will not ring for the duration of
the call. This allows the user to easily disable the ringer if he/she does not want to answer a particular
call. Pressing either volume key will activate the backlighting without answering the call.
An E PROM is used in both base and handset to provide non-volatile storage of all speed dial numbers,
Caller ID name and numbers as well as the base and handset security code.
4.2 Specifications
4.2.1 RF Specifications
RF RADIATED FIELD STRENGTH
RF CHANNEL SPACING
CHANNEL BANDWIDTH
RECEIVE IF FREQUENCY
OPERATING TEMPERATURE RANGE
HANDSET TRANSMISSION FREQUENCY
BASE TRANSMISSION FREQUENCY
TRANSMITTER FREQUENCY STABILITY
RECEIVER NOISE FIGURE
SENSITIVITY FOR 30DB SINAD
IMAGE REJECTION (RF)
ADJACENT CHANNEL REJECTION
RECEIVER MUTING LEVEL
Reference:
<50 mV/meter @ 3m
300 kHz
150 kHz (20dB bandwidth)
10.7MHz
0 to +50°C
925.05 - 927.75 MHz
902.3 - 905.0 MHz
±5 kHz, 0 to +50°C
< 5.5dB
< -106 dBm at duplexer
> 60 dB
> 60 dB
Between -109 dBm and -107 dBm
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4.2.2 Audio Specifications
FREQUENCY RESPONSE
SINAD @ 1KHZ
MAXIMUM SNR
AUDIO ENCODING
300Hz - 3kHz (+/- 1dB)
>40dB
32kbps ADPCM
4.2.3 Digital Specifications
AGGREGATE DATA RATE
48kbps
4.2.4 Caller ID specifications
The caller ID display module meets protocol requirements specified in the following standards documents:
•
Bellcore TR-NWT-000030 Issue 2
"Voiceband Data Transmission Interface Generic Requirements"
•
Bellcore TR-NWT-000031 Issue 4
"CLASS Feature: Calling Number Delivery"
•
Bellcore TR-NWT-001188 Issue 1
"CLASS Feature: Calling Name Delivery Generic Requirements"
4.3 General Features
The following is a general description of the features and functions:
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Name / Number Caller ID display with 50 call storage capacity
32kbps ADPCM voice coding
2 row by 12 character 5x7 dot matrix alpha-numeric LCD display on Handset
10 Channel Operation with auto channel selection
900 MHz Operation
24 Bit Digital Security Code for 16.8 million combinations
DTMF and Pulse Dialing
20 Number/location Programmable Memory for 20 Digit Phone Number
Automatic Search for Best Available Channel
Low Battery Detect and Warning indicator
➊
Handset Power Saving (minimum 7 days Standby Mode, less during out-of-range)
➊
7.0 Hours minimum continuous talk time (8 hours target)
Volume Adjust on Handset
REDIAL, HOLD, PAGE and MUTE
Hearing-Aid Compatible Receiver
Provisions for spare handset battery pack in the charger/craddle unit
Backlit LCD on the handset with green illumination
Backlit handset keypad for operation in low light conditions with green
illumination.
Auto hang up when returning the handset to the cradle.
➊
Note that this is only when masked ROM is used. Use of external ROM will diminish the
talk/standby time.
➋
Although the CID circuit is powered in POT’s mode, it is operating below its specified minimum
guaranteed operating voltage and is therefore not guaranteed to operate properly in POTs mode.
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4.4 Unique Features
•
•
•
•
•
•
•
•
•
•
•
•
•
Use of E PROM in base unit for permanent memory storage of security code
Use of E PROM in the handset for nonvolatile storage of the security code, CID messages and speed
dial numbers - also allows for on-the-fly battery replacement
Fully Digital Link between Handset and Base
Digitally-Scrambled Voice Communication between Handset and Base has extremely high immunity to
noise and interfering signals
Out-of-Range indication while the handset is in use and in standby mode
Removable battery pack
Compatibility with remote charger
Easy answer - When the phone rings simply press any key on the handset to answer.
A faster charge (.2C) capability will be provided on the base for the handset battery. The unit will
automatically switch over to regular trickle charge (.1C) when required.
Flash can be programmed into speed dial sequences
Line in use indicator
The electrical design will support charging in either the handset in the face up or face down position.
Whether or not the unit does, depends on the mechanical design.
Ringer muting
4.5 Features Not Provided
•
•
•
•
•
Automatic line drop is not provided
Name dialing is not provided
Multi handset capability is not provided.
Manual channel change has been deleted as the auto channel change algorithm takes care of this
function.
Automatic security code updating when the handset is cradled has been eliminated. The base and
handset security codes are now factory preset and stored in E PROM for the life of the unit. New
security codes are therefore not generated every time the unit is recradled.
4.6 System User Features
4.6.1 Line Selection
To select an outside line, just press PHONE to go off hook and the first available outside line will be
connected in the line select order. To select the COM line or another outside line, press #FUNCTION
followed by COM, LINE 1, LINE 2, or LINE 3. If all of the outside lines are busy when you go off hook, the
COM line will be selected if it is available and the dial tone will be different. The default line select order is
line 1, line 2, line 3, and then COM. To hang up, press OFF.
4.6.2 Internal Calls
To make an internal call, press PHONE to go off hook, then press #FUNCTION followed by COM to get
the internal line, then enter the extension number (800-813,900-913) of the party you wish to reach. If the
internal line is busy, you will get a busy signal after pressing COM. If the party you are calling is busy on an
outside line, you will get a busy signal after entering the extension number.
4.6.3 Transferring Calls
Several methods can be used to transfer an outside call to another extension. When placing a call on
private hold, press HOLD once and the “H” will display after the selected line symbol on bottom line of
display. To place the call on global hold, press HOLD again and the inverted “H” will be displayed. On
private hold, only you or a party that you transfer a call to can reconnect to the outside party. On global
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hold, any extension can pick up the call. Two of the most commonly used methods of transferring calls are
shown below.
4.6.3.1 Method 1
If you know the other parties extension and you want to transfer the call to his/her phone, press HOLD
once to place the call on private hold, then the extension number (800-813,900-913). If you stay on the
line, you will be connected to the new extension and the outside party is still on hold. When you go on
hook by pressing OFF, the new extension is then connected to the outside party being transferred. If you
hang up before the new extension answers, the person answering will immediately be connected to the
outside party. So if you stay on the line and you wish to reconnect to the outside party after the new
extension does not answer, then press PHONE to be reconnected.
4.6.3.2 Method 2
If you do not know the other party’s extension that you wish to transfer to, or you believe they are away
from their phone, you can place the call on global hold by pressing HOLD twice. You can then inform the
other person that they have a call on global hold and they can retrieve the call from any phone. One way to
inform the person is to broadcast a message if there are speaker phones on the system. To broadcast,
press OFF to hang up, press PHONE to get another line, then press *FUNCTION followed by B. PAGE
and speak into the mouthpiece.
4.6.4 Global Hold Pick-Up
To connect to a call on global hold determine which call is on hold by observing the display, press PHONE
to go off - hook, then #FUNCTION followed by the line number on hold (LINE 1, LINE 2, or LINE 3).
Another method is to use the pick up global hold feature. To use the pick up global hold feature, press
PHONE to go off hook, then *FUNCTION followed by HLD P/U to pick up the held call. If there is more
than one call on global hold and you get the wrong one, place that caller back on global hold, go on - hook
(OFF), off - hook (PHONE),then *FUNCTION, followed by HLD P/U again to pick-up the next line on
global hold.
4.6.5 Connect
To connect to another extension that is ringing, go off hook by pressing PHONE, then *FUNCTION
followed by CONN.
4.6.6 Broadcast
To broadcast a message over all speaker phones, go off hook by pressing PHONE, then *FUNCTION
followed B. PAGE and speak into the mouthpiece.
4.6.7 Call Forwarding
To forward your calls to another extension, go off hook by pressing PHONE, then *FUNCTION followed by
FWD and the extension number you wish to forward your calls to (800-813,900-913). There will be one
beep in the earpiece to indicate that call forwarding is active. To remove the call forwarding, press PHONE
to go off hook, then press *FUNCTION, then *FUNCTION again, then FWD and there will be two beeps in
the earpiece to indicate the forwarding is released.
4.6.8 Callback
This feature can be used to get a callback for a busy extension or a callback when the COM line is
available.
4.6.8.1 Extension Callback
When you are calling an extension on the COM line and you get a busy signal, you can use the
CALLBACK feature to connect you to that extension when it is free. At the busy signal, press *FUNCTION
followed by CALLBK and OFF to hang up. When the extension is free, your phone will ring, and after you
answer, the other extension will ring. When CALLBACK is enabled, there will be one beep in the earpiece
and the COM light on the Adapter Box will blink quickly. The CALLBACK will be cancelled when the call is
completed or by pressing PHONE to go off hook, followed by *FUNCTION then CALLBK (there will be two
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beeps in the earpiece and the COM light on the Adapter Box will stop blinking ) and OFF to hang up. The
CALLBACK is also cancelled when the COM line is selected.
4.6.8.2 Com Callback
When the COM line is busy and you want to use it as soon as available, you can use the CALLBACK
feature. Press PHONE to go off hook, then *FUNCTION followed by CALLBK and OFF to hang up. There
will be one beep in the earpiece and the COM light on the Adapter Box will blink quickly when CALLBACK
is enabled. When the COM line is available, the phone will ring and there will be a COM dial tone when
you answer, ready for you to dial your extension. The CALLBACK will be cancelled when the phone rings
back or by pressing PHONE to go off hook, followed by *FUNCTION then CALLBK (there will be two
beeps in the earpiece and the COM light on the Adapter Box will stop blinking) and OFF to hang up.
4.6.9 Do Not Disturb (DND)
If you wish to turn the ringer off so you will not be disturbed, use the DND feature. To use this feature, go
off hook by pressing PHONE, then press *FUNCTION followed by DND. There will be one beep in the
earpiece to indicate the feature is active. To disable the feature, go off hook by pressing PHONE, then
*FUNCTION followed by another *FUNCTION then DND. There will be two beeps in the earpiece to verify
the function has been released. When your phone is in the DND mode and you get an outside call, all
other phones in the system will ring immediately.
4.6.10 Redial
To redial the last number dialed, press PHONE to go off hook, then REDIAL.
4.6.11 Memory Features
There are 3 levels of automatic dialing memories available; ten 2 touch , thirty 4 touch, and forty systemwide memories. The 2 touch and 4 touch memory operations are described below. The system-wide
memory operations are described in the Adapter Box manual.
4.6.11.1 Two Touch Memory Dialing
To dial a stored memory, press PHONE to go off hook, then MEM followed by the memory location key
(0-9).
4.6.11.2 Two Touch Memory Programming
With the handset off, press PROG, then the number of the memory location (0-9), followed by the number
sequence to store and terminated by pressing MEM. A 2 second pause can be added by holding down the
number key before the pause until it beeps twice. For longer pauses continue to hold the key down and an
additional 2 seconds is added for each beep. The REDIAL can be used to insert the number sequence.
4.6.11.3 Four Touch Memory Dialing
To dial a stored memory, press PHONE to go off hook, then #FUNCTION followed by DIAL and the 2 digit
memory location (00-29).
4.6.11.4 Four Touch Memory Programming
Press PHONE to go off hook, then #FUNCTION followed by STORE and the 2 digit memory location (0029) then the number to be stored (up to 16 numbers and pauses), then OFF. A 4 second pause can be
added by pressing PHONE while entering the number sequence. The REDIAL can be used to enter the
number sequence.
4.6.12 Voice Mail Features
The Voice Mail (VMS) features are best used with the Teligent 2-port VMS system and the operation is
described below. The features can also be used with other answering devices but is not described in this
document.
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4.6.12.1 VMS Enable
To enable the VMS feature, press PHONE to go off hook, then #FUNCTION followed by VMS EN. If there
is one beep in the earpiece, the VMS is enabled, if two beeps, the VMS has been disabled. The system
default is disabled.
4.6.12.2 Retrieving VMS Messages
Press PHONE to go off hook, then #FUNCTION followed by COM to go to COM line, then #FUNCTION
followed by VMS 8XX or VMS 9XX. Then just follow the instructions from the VMS system.
4.6.12.3 Transferring A Call To A Voice Mail Box
If you are connected to an outside party and they wish to leave a message on another persons voice
mailbox, use the following procedure. Press PHONE once to go on private hold, then press #FUNCTION
followed by VMS XFR and the party’s extension (800-813,900-913) and OFF to hang up.
4.6.13 Call Waiting
If you hear 2 beeps (8XX) or 3 beeps (9XX) in the earpiece while you are talking on the phone, it means
another call has come in from outside for your phone. If you ignore it, the call will be transferred to voice
mail if voice mail is enabled or will go to all ring if the voice mail is not enabled. If you wish to put the
present call on hold and answer the incoming call, do the following. Press HOLD to put the present call on
hold, then OFF to hang up. The phone will ring, then press PHONE to go off hook and you will be on line
with the new call. After finishing with the new call, press OFF to hang up, then PHONE to reconnect to the
original call you put on hold. If you are talking on the COM line when you hear the call waiting beeps, you
must hang up on the present call if you want to take the new call because there is no hold for the COM
line. In this case, just press OFF and the phone will ring.
4.6.14 Ring Page
To internally ring all non-busy phones, go off hook by pressing PHONE, then #FUNCTION followed by
COM. When the dial tone is heard, press *FUNCTION followed by R. PAGE.
4.7 Functional Layout For Handset
PHONE
...
HOLD
OFF
ABC
DEF
GHI
JKL
MNO
TIM E
V IE W
7 P QRS
8 TUV
TONE
OPER
M EM
PRO G
Note:
This is not a m od el sp ecific
rep resen tatio n o f the han dset.
Ke y layout and silk -screening
ma y vary be tween m od els,
9 WXY Z
CID
REDIAL
CLE AR /
DE L
M UTE
4.8 Handset Function Key Description
4.8.1 Phone Key
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Press this key to select a LINE. If the handset has already accessed a line, pressing the PHONE key will
flash the outside line. When a line is accessed without anything entered on the LCD, the LCD will display
“PHONE ON” to show that the handset is active and off hook. As soon as a key is pressed, the message
is replaced with a cursor on the top left of the LCD. See section 21.2.4.
Pressing the PHONE key will cause the unit to immediately access a line from any state or mode the
phone is in except hold. Only pressing the HOLD key will cancel a hold condition and return the phone to
an active line status.
If the unit is placed in MEM or CID mode when a line is active, subsequently pressing the PHONE key will
cause the unit to exit the mode and dials the contents of the memory location under examination. A line
flash is not generated. If the MEM or CID key is pressed a second time, then the units also exits the
corresponding mode and dials the appropriate digits. See sections 20.8.5 and 20.8.7 for more
information.
In a microphone mute condition, pressing PHONE will flash the line without canceling mute. This may or
may not result in a dropped call depending on the local CO.
4.8.2 Hold Key
This key has two functions. Pressing this key when the handset is off hook it will place the call on Private
Hold. Pressing HOLD a second time will place the call on Global Hold. Pressing OFF or PHONE will not
cancel hold or end the call.
When the handset is not in PROGRAM, MEMORY or Caller ID mode and no line is active, pressing this
key will display a pause digit on the LCD. This digit is used to add a 2 seconds pause into the dialing
sequence when a phone number is dialed out.
When a 2 second pause is entered into a predial or memory dialing sequence, the character “P” is
displayed on the LCD. Note that when a line is active and on HOLD, a pause cannot be entered on the
display since the HOLD key by definition must function to cancel the hold condition while in this mode.
Any digits which are entered onto the LCD during a hold condition and left on the display when the hold
condition is canceled, will be dialed out onto the active line. Digits entered onto the display that are
properly dealt with (i.e. digits entered on the LCD for the purpose memory programming will be
automatically cleared off the display upon successful completion of the programming sequence) are not
dialed since the LCD was cleared prior to the hold condition being canceled.
4.8.3 Off Key
Press this key to exit all modes except HOLD. The OFF key will cause the unit to exit only the mode that
the phone is in at the time. For example, if a line was accessed followed by live dialing and then the CID
key was pressed, pressing the OFF key will cause the unit to exit CID mode without disconnecting the line.
Pressing the OFF key a second time will then disconnect the line.
Note that if the OFF key is used to exit MEM or CID modes, the contents of the speed dial memory or CID
memory under examination is not dialed (or appended onto the display in the case of predialing).
However, if these modes are exited by pressing the corresponding key a second time, the memory
contents under examination is dialed (or appended on the display for predialing). In this way the OFF key
acts to exit MEM or CID modes without any subsequent action.
Pressing the OFF key during programming will cause the unit to exit program mode, generate a sad tone
and display “PROGRAMMING INCOMPLETE”. Pressing OFF during predial will clear the display. Pressing
OFF during incoming ringing has no effect.
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4.8.4 Prog Key
Beginning from handset idle mode, press this key to enter PROGRAM mode.
4.8.5 Caller ID Key
Pressing this key will put the unit into Caller ID mode. While in Caller ID mode, Caller ID memory contents
can be reviewed and messages (individually or all together) can be deleted.
Pressing the CID key a second time will cause the unit to exit CID mode and append onto the display the
contents of the memory location under examination (last 7 digits only). In the case of live dialing, the digits
will be immediately dialed out.
While in Caller ID mode, pressing PHONE will cause the unit to exit Caller ID mode and dial the last 7
digits of the memory location under examination. If any digits have been predialed, subsequently entering
Caller ID mode and then exiting by pressing the PHONE key will result in both the predialed digits and the
last 7 digits of the memory location under examination being dialed. Pressing the OFF key in this case will
cause the unit to exit Caller ID mode without appending the contents of the Caller ID memory on the
display, but will leave the predialed digits on the LCD. Pressing the OFF key a second time will completely
clear the LCD or the LCD will automatically be cleared after 30 seconds of inactivity.
4.8.6 Mute Key
Press this key to mute the handset microphone during a conversation. The receive path is still active,
however, nothing will be heard by the other party. In this condition, the LCD will show “MICROPHONE
MUTED”. Press MUTE a second time to cancel the mute condition. Pressing PHONE during a mute
condition will flash the line and leave the microphone muted. Pressing OFF during a mute condition will
cancel mute and disconnect the call.
Pressing MUTE during incoming ringing will disable the ringer for the duration of the call. In this
condition, the backlighting will still function as normal and the display will show “RINGER MUTED”, but no
ringing will be heard. The “RINGER MUTED” message will not supersede any CID messages. This
means that if CID information is being displayed, the “RINGER MUTED” message will not be seen until
after the 10 second time-out for the CID message has expired.
In predial mode (including line on hold condition), pressing the MUTE key will add a hook-switch flash into
the speed-dial sequence. During predialing this will be represented on the display by the alpha character
“F”.
In pulse dialing mode, programming a flash into a redial sequence following a temporary tone command
will not cancel the temporary tone function. When the temporary tone function has been activated, it will
remain active until the OFF key is pressed. Flashing the line by pressing the PHONE key will not cancel
the temporary tone function.
The MUTE key is inactive when the phone is on hold.
4.8.7 Mem Key
Press this key to enter MEMORY dialing mode. Pressing the MEM key a second time will cause the unit to
exit MEM mode and append onto the display the contents of the memory location under examination. In
the case of live dialing, the digits will be immediately dialed out.
While in Mem mode, pressing PHONE will cause the unit to exit Mem mode and dial the contents of the
memory location under examination. If any digits have been predialed, subsequently entering Mem mode
and then exiting by pressing the PHONE key will result in both the predialed digits and the contents of the
memory location under examination being dialed. Pressing the OFF key in this case will cause the unit to
exit Mem mode without appending the contents of the Mem memory on the display, but will leave the
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predialed digits on the LCD. Pressing the OFF key a second time will completely clear the LCD or the
LCD will automatically be cleared after 30 seconds of inactivity.
4.8.8 Clear/Del Key
This key has two functions. In idle mode, press this key for less than 1 second to clear off the last digit
entered on the display. Press and hold this key down for more than 1 second to completely clear off the
digit section of the LCD display. This key function can be used to clear off the LCD when the handset is
idle or can also be used to erase speed dial memory locations, see section 24.1.2. In Caller ID mode,
press this key for less than 1 second to delete the call currently being reviewed. Press and hold this key
down for more than 1 second to completely delete the contents of all Caller ID memory. See section 25.2.
4.8.9 Redial Key
Press this key to display the last number dialed. If a line is already active, pressing REDIAL will dial out the
number in the redial buffer. The redial buffer size is 20 digits.
The redial buffer is filled up with digits dialed from any source including manual dialing, Mem dialing,
Caller ID mem dialing or redial between the time the PHONE key is pressed and the OFF key is pressed.
The redial buffer will only retain the digits that are actually dialed out onto the line; i.e. If a Mem dialing
sequence is recalled and the dialing string is interrupted with the OFF key, only those digits actually dialed
out onto the line will be retained in the redial buffer. Flashes are not stored in the redial buffer. Flashes
are not considered a dialed digit. Only the first 20 digits entered are stored.
Redial sequences can preface or be appended to digits subsequently dialed by any means (i.e. manually,
CID or Mem dialing). This is valid for both live dialing (line access prior to dialing), or predialing. During
predialing, speed dial memory locations are recalled by pressing MEM, followed by the 2-digit location
number and then MEM again to exit Mem mode and show the numeric contents only.
For example if digits 2223333 are manually dialed followed by MEM01 & MEM which then dials 9 P 9,
followed by an entry and exit from CID mode which dials out 4445555, the contents of the redial buffer is
now as follows:
22233339P94445555
If 6667777 is now predialed followed by the redial key, the following 20 digits will be displayed:
666777722233339P9444
Only 20 digits can be predialed. Additional digits are not stored. The same would be true if the PHONE
key was pressed first. Redial digits are stored in non-volatile memory (EEPROM).
4.8.10 Volume  Key
Press and hold this key increments the handset receiver volume at a rate of one level per half second.
There are total of 4 volume level settings and the volume keys are active at all times. Pressing the volume
up key during ringing will cause the backlighting to activate, but will not answer the call. Releasing the
volume key within 1/2 second will not affect the volume setting. The volume will change only if the key is
held down for more than 1 second.
Pressing a volume key will not generate a key beep. Pressing any other key while the volume level is
being displayed will remove the volume level display and take action for that key.
4.8.11 Volume  Key
Press and hold these key decrements the handset receiver volume at a rate of one level per half second.
There are total of 4 volume level settings and the volume keys are active at all times. Pressing the volume
down key during ringing will cause the backlighting to activate, but will not answer the call. Releasing the
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volume key within 1/2 second will not affect the volume setting. The volume will change only if the key is
held down for more than 1 second.
Pressing a volume key will not generate a key beep. Pressing any other key while the volume level is
being displayed will remove the volume level display and take action for that key.
4.9 Special Handset Function Keys
4.9.1 Tone /
/ * Key
This key is used to scroll to the next lowest speed-dial memory location or Caller ID memory location
depending on which mode the phone is in. Pressing and holding the key will cause the display to autoscroll at a rate of twice per second.
In PULSE dialing mode, this key is used to switch to DTMF TONE dialing mode. In memory dialing mode,
use this key to scroll to the next lowest speed-dial memory location.
When the temporary tone function has been activated, it will remain active until the OFF or HOLD key is
pressed. Flashing the line by pressing the PHONE key will not cancel the temporary tone function.
Pressing OFF and subsequently pressing the PHONE key will return the unit to pulse dialing operation.
4.9.2 # /
Key
This key is used to scroll to the next highest speed-dial memory location or Caller ID memory location
depending on which mode the phone is in. Pressing and holding the key will cause the display to autoscroll at a rate of twice per second.
4.9.3 7 /  (Time) Key
While in CID mode, pressing this key will display the time/date stamp information for that call for the
duration that the key is held down. See section 17 for details.
4.9.4 9 /  (View) Key
The view key can be used in Caller ID mode to show the entire name field when the number of name
characters exceeds 12. See section 25.1.
The view key can also be used in MEM mode to show the entire programmed phone number (up to 20
digits maximum) when the number of digits exceeds 11. See section 25.1
5. LCD Display
The LCD will be a 2 row by 12 character alpha-numeric type display. The display will show the name on
the top row and the number on the bottom row. The basic LCD will look like:
For the sake of simplicity, these characters will be represented as follows in this
document:
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ABCDEFGHIJKL
1234567890 ï
Note: All LCD message are left justified to provide a consistency in message presentation for the user.
5.1 LCD Display Characters
Anything displayed on the LCD will be cleared off after 30 seconds of inactivity with the exception of the
operation defined in section 25.1
Alpha characters shown on the display will be upper or lower case. The following symbols corresponding
to a portion of those available in the standard ASCII character set can also be displayed. The characters
and symbols that can be displayed are as follows:
Alpha
Characters
Alpha
Characters
(cont’d)
Alpha
Characters
(cont’d)
Alpha
Characters
(cont’d)
Numeric
characters
Symbols
Symbols
(cont’d)
‘
“
ç
5.2 General (Non Mode Specific) LCD Messages
5.2.1 Low Battery Warning
When the handset battery voltage drops below between 3.3[TBD] and 3.5[TBD] volts, the unit will show
“LOW BATTERY” on the top line of the display.
LOW BATTERY
A warning tone is emitted from the handset when the phone is first activated during a low battery
condition. If the handset is being used for CID memory reviewing, Mem programming or Mem dialing, the
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low battery warning tone and message is suppressed until the LCD is clear of other messages. 5 seconds
after the LCD is cleared, the warning tone will be generated and the low battery warning is displayed on
the LCD.
5.2.2 Mute Modes
When the handset microphone is muted, the display will show “MICROPHONE MUTED” until the mute
condition is canceled by pressing the MUTE key again.
MIC MUTED
Pressing keys on the numeric keypad while the “MICROPHONE MUTED” message is being displayed will
remove the message from the display and take action for that key. The “MICROPHONE MUTED”
message is returned to the display after 5 seconds of keypad inactivity.
Pressing MUTE during incoming ringing will disable the ringer for the duration of the call. In this
condition, the backlighting will still function as normal and the display will show “RINGER MUTED”, but no
ringing will be heard. The “RINGER MUTED” message will not supersede any CID messages. This
means that if CID information is being displayed, the “RINGER MUTED” message will not be seen until
after the 10 second time-out for the CID message has expired.
RINGER MUTED
Also, the ringer mute function is only active when the handset is in idle mode and the dial buffer is empty.
If the unit is in CID, MEM or PRG mode or there are predialed digits on the LCD, pressing the MUTE key
will not mute the ringer. See section 25.1 for more information on the mute conditions.
5.2.3 Volume Setting
While the phone is in use or in standby mode, there is no indication of the current volume setting. When
either the volume up or volume down is pressed, the top line of the display will immediately show
” where each illuminated segment of the bar graph represents 1 volume setting with 1
“VOLUME
being the quietest and 4 being the loudest.
Pressing and releasing the volume key within 1/2 second will not cause the volume to change. If the
volume key is held down for more than 1 second, the volume will begin to automatically increment or
decrement (depending on the key) the volume at a rate of twice per second. The volume indication will
remain on the display for 5 seconds after the key is released.
VOLUME
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After pressing and releasing the volume key, providing the volume display is still active on the LCD, any
subsequent press (and release within 1/2 second) of the volume up or volume down key will cause the
volume to increment or decrement accordingly by one step.
Each subsequent key press will restart the 5 second display timer and will cause another single step
change in the volume.
5.2.4 Phone Off-Hook Indicator
If the phone has gone off-hook without any digits on the LCD, the message “PHONE ON” will be
displayed:
PHONE ON
6. Special Features
6.1 Battery
The handset battery is in the form of an easily changeable pack. The user should be able to easily
change one battery pack for another. Once the user has removed and replaced the handset battery
pack, the handset will reload its security code from its E PROM and will then enter idle mode or resume a
call in progress.
6.2 In The Dark (Easy-Answer)
There are two components to in the dark answering. The first is easy-answer and the second is automatic
keypad and LCD illumination.
6.2.1 Easy-Answer
If a call comes in when the handset is out of the cradle and in standby mode, provided no digits have been
manually entered on the LCD, then pressing any key except MUTE, VOLUME (up or dwn) or OFF will
answer the call.
Pressing MUTE will disable the ringer for the duration of that call only; ringer is re-enabled for the next call.
In the dark answering is active only in standby mode. Pressing either of the volumes keys will activate the
backlighting without answering the call. So long as the volume key is not held down for more than 1/2
second, the volume setting itself is unaffected. The OFF key is ignored.
This feature is not active in PRG mode, when a call is on hold, during dialing (i.e. redial sequence) or if
there are digits entered on the LCD.
6.2.2 Automatic Keypad And LCD Illumination
The keypad and backlit LCD will always illuminate together. Illumination will occur if any key is pressed on
the handset whether the handset is in use or in standby mode. After a key is pressed, the illumination will
remain on for 5 seconds and will then automatically turn off. Pressing any key during or after the 5 second
interval will restart the 5 second timer.
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Illumination will also occur during handset ringing both for incoming ringing and for paging. In the case of
handset ringing, illumination will commence at the beginning of the first ring signal and will remain on
continuously until 5 seconds after the handset receives the CID information from the base. After the initial
interval, the backlighting will follow the cadence of the ringing signal (i.e. ring on = illumination; ring off =
no illumination). After termination of ringing, if the call was not answered, the illumination will be off and
will remain off until a key is pressed or another call is received. If the call was answered, the illumination
will remain on for 5 seconds (5 second timer restarted as a result of pressing the PHONE key) and then
turn off automatically provided no other keys are pressed.
6.3 Channel Searching (Out–Of–Range)
With the handset active, when the RF link broken between the handset and base, the handset alerter will
emit a beep signaling a “CHANNEL SEARCHING..” condition as the handset begins scanning for the
base.
CHANNEL
SEARCHING...
The “CHANNEL SEARCHING..” indication will remain on the LCD as the handset tries to reestablish
communication with the base. If this is not done with 30 seconds, the unit will display “CALL DROPPED”
for 3 seconds and will then enter standby mode. At intervals of 10 seconds, the handset will wake up,
beep and display “CHANNEL SEARCHING..” again as it scans all 10 channels (channels 0 through 9)
before blanking the display and reentering standby mode.
Note: Once entering standby mode while in an out-of-range condition, the handset will emit out-of-range
tones at 10 second intervals until the battery dies or the handset is able to reestablish communication with
the base. In this condition, the battery life will be greatly diminished.
If the PHONE key is pressed while the unit is in an out-of-range condition and in standby mode, a key
beep will be generated and after two seconds the out-of-range warning beep is generated and the
“CHANNEL SEARCHING..” message then appears on the display for 30 seconds. After 30 seconds the
unit will display “CALL DROPPED” for 3 seconds and enter standby mode.
If the unit is within range of the base, the handset will automatically reestablish the link within 15 seconds.
The unit will then display:
FOUND
CHANNEL X
for 3 seconds and then blank the display and enter into standby mode.
6.4 Fast Charge For Handset Battery
There is circuitry in the base which will enable a .2C charge rate through MCU control when the battery
voltage is below a certain voltage threshold. The .2C charge rate is reduced back to .1C when the battery
voltage reaches a predetermined voltage threshold or a time-out period of 8 hours has expired.
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The purpose of the variable charge rate is to provide a better handset charging time without forcing the
battery to absorb a higher continuous trickle charge current. This will enable us to provide a full battery
charge in 8 hours while also providing for optimum battery longevity.
6.5 Auto Hang-Up
When a call has been completed, the line can be disconnected in one of two ways. Either the OFF key
can be pressed or the handset can simply be returned the base cradle. Upon returning the handset to the
cradle, the call will be automatically disconnected. The call is also disconnected when the handset is
cradled with a call on hold.
6.6 Line (Extension) In Use Indication
When another extension is off hook on the same phone line, when the unit is in standby mode only, it will
detect this condition and inform the user.
7. Dialing
There are two basic ways that a number can be dialed out
7.1 Accessing The Line Prior To Dialing
In this mode, the PHONE key is pressed with nothing displayed on the LCD. After the PHONE key is
pressed, the LCD will display a cursor on the top line one position to the right of the left most side of the
LCD to signify that a line has been accessed. Numbers can now be dialed out from any of the following
methods:
7.1.1 Digit Keys
Enter digits 0-9, * or # from the keypad. The corresponding DTMF tone (for tone dialing) or pulse
sequence (for pulse dialing) will be dialed out immediately following the key press. For both tone and
pulse dialing, digits will be buffered up to a maximum of 20 digits so that you can enter digits faster than
the phone is dialing. For each digits entered there shall be an accompanying key beep. Digits are
sequentially dialed out. Refer to section 20.9.1 for explanation of the temporary tone function of the */tone
key.
In the case of tone dialing the feedback DTMF in the ear piece shall be attenuated by {TBD}.
Note: Tone Dialing differs from pulse dialing in that if the buffered dialing has caught up to the current
digit key being held down, the DTMF generation will be on for the duration of the digit key being pressed.
The DTMF tone shall also terminate upon the release of the key. This behavior applies only when there
are no buffered digits to be dialed (buffer empty) and that the current dialed digit is the one that is being
held down by a key press. In the case of Pulse dialing no special action or logic is applied by the system if
a key is held down.
For all dialing situations, the # key is ignored in pulse dialing mode unless it is preceded by the * key to
indicate the temporary tone function. A cursor will follow each digit entered to indicate where the next digit
will appear.
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If more than 10 digits are entered, the 11th digit will appear at the beginning of the second line and digits
are entered up to a maximum of 20. When the 21st digit is entered, all digits shift left one position. Only
the last 20 digits are displayed.
7.1.2 Memory Location Dialing
Press MEM to enter memory dialing mode.
When the phone is placed into memory dialing mode, the display will show “SPEED DIAL LOCATION”
followed by two underscores and a cursor to prompt the user to enter a 2-digit memory location number
between 01 and 20. The cursor will shift right one space as the first digit is entered (which must be a 0,1
or 2 otherwise a sad tone is generated), to prompt the user to enter the second digit.
SPEED DIAL
LOCATION
For memory location entry:
first digit:
second digit:
0, 1 or 2 OK, all other digits will cause sad tone
0-9 OK, provided the number is within the range of 01 to 20.
Invalid keys will cause a sad tone.
If the location entered has not been previously programmed, the handset will exit MEM mode. The line is
still accessed. If the unit is in MEM mode and no key is pressed for 30 seconds, the unit will automatically
exit MEM mode. The line is still accessed.
7.1.3 Caller ID Memory Dialing
Press CID to enter Caller ID mode.
When the phone is placed into Caller ID, the display will show the name corresponding to the most recent
call received. See section 25.1. The scroll keys can be used to view other Caller ID memory locations.
The VIEW (9) key can be used to view the phone number. When the right memory location is on the
display, pressing PHONE or CID will cause the unit to exit Caller ID mode and dial the last 7 digits of the
Caller ID memory location under examination. To exit without dialing, press OFF.
If the unit is in Caller ID mode and no key is pressed for 30 seconds, the unit will automatically exit Caller
ID mode. The line is still accessed.
7.1.4 Redial
Press the REDIAL key to immediately display and dial out whatever the last digit sequence most recently
dialed. The redial buffer size is 20 digits, so only the first 20 digits entered into the redial buffer will be
redialed.
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7.2 Number Entry Before Line Access
In this mode, the number is entered on the LCD display before a PHONE key is pressed. This is also
called predialing. When the PHONE key is pressed, there is a 2 second delay before the digits displayed
on the LCD are dialed. The delay is to allow time for the CO to return a dial tone before dialing
commences.
Any digits left on the display will be automatically cleared off after 30 seconds of inactivity.
Numbers can be dialed out from any of the following methods:
7.2.1 Digit keys
Enter digits 0-9, * or # from the keypad. Each digit (up to a maximum of 20) will be displayed on the LCD.
Pressing HOLD will display a "P" on the LCD and will provide a 2 second pause at the point in the
sequence in which it was entered.
When the PHONE key is pressed, the corresponding DTMF tone (for tone dialing) or pulse sequence (for
pulse dialing) will be dialed out immediately following a 2 second pause (to ensure dial tone acquisition).
The LCD display indication is the same as described in section 23.1.1. In the case where more than 10
digits are entered, the top line will “wrap around” starting with the 11th digit and continue until the second
line is full (up to a maximum of 20 digits). In the case of predialing, the display is treated as 2 x 10 display
with a maximum of 20 digits so that the length of a predial sequence cannot exceed the size of the redial
buffer (as the same buffer is used for both functions).
7.2.2 Memory Location Dialing
Press MEM to enter memory dialing mode.
Enter a 2-digit memory location (01-20) to specify the number to be dialed. The memory location and the
corresponding phone number are displayed on the LCD. The scroll keys can also be used to scroll up or
down through the speed dial memory locations.
For memory location entry:
first digit:
second digit:
0, 1 or 2 OK, all other digits will cause sad tone.
0-9 OK, provided the number is within the range of 01 to 20.
* and # keys function as scroll keys. Invalid keys will cause a sad tone.
When the phone is placed into memory dialing mode, the display will show “SPEED DIAL LOCATION”
followed by two underscores and a cursor to prompt the user to enter a 2-digit memory location number
between 01 and 20. The cursor will shift right one space as the first digit is entered (which must be a 0,1
or 2 otherwise a sad tone is generated), to prompt the user to enter the second digit.
SPEED DIAL
LOCATION
The display will then show:
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LOCATION 13
5036438981
If more than 10 digits are stored, the first 10 digits will be displayed followed by an arrow to indicate that
there are more digits not currently on the display.
LOCATION 14
1P50364389➔
In this case pressing the View key can be used to scroll forward and view the entire number. The first part
of the number is shifted to the top row of the display, and the remaining digits are displayed on the bottom
row.
Press the PHONE key, the display will now show only the phone number and the phone number will be
dialed out after a 2 second delay.
If any digits have been predialed, subsequently entering MEM mode and then exiting by pressing the
PHONE key will result in both the predialed digits and the contents of the speed dial memory location
under examination being dialed. Pressing the OFF key in this case will cause the unit to exit MEM mode
without appending the contents of the speed dial memory on the display, but will leave the predialed digits
on the LCD. Pressing the OFF key a second time will completely clear the LCD or the LCD will
automatically be cleared after 30 seconds of inactivity.
If the unit is in MEM mode and no key is pressed for 30 seconds, the unit will automatically exit MEM
mode and return the handset to idle mode.
7.2.3 Caller ID Memory Dialing
Press CID to enter Caller ID mode.
When the phone is placed into Caller ID mode, the display will show the name corresponding to the most
recent call received. See section 25.1. The scroll keys can be used to view other Caller ID memory
locations. The VIEW (9) key can be used to view the phone number. When the right memory location is
on the display, pressing PHONE will cause the unit to exit Caller ID mode and dial the last 7 digits of the
Caller ID memory location under examination after a 2 second delay. To exit without dialing, press OFF.
If any digits have been predialed, subsequently entering Caller ID mode and then exiting by pressing the
PHONE key will result in both the predialed digits and the last 7 digits of the memory location under
examination being dialed. Pressing the OFF key in this case will cause the unit to exit Caller ID mode
without appending the contents of the Caller ID memory on the display, but will leave the predialed digits
on the LCD. Pressing the OFF key a second time will completely clear the LCD or the LCD will
automatically be cleared after 30 seconds of inactivity.
If the unit is in Caller ID mode and no key is pressed for 30 seconds, the unit will automatically exit Caller
ID mode. The line is still accessed.
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7.2.4 Redial
Press the REDIAL key to immediately display whatever the last digit sequence that was most recently
dialed. Up to the first 20 digits dialed are stored into the redial buffer. Press the PHONE key and the
number will be immediately dialed out following a 2 second pause for dial tone acquisition.
8. Programming
8.1 Programming Speed Dial Number
This section describes how a phone number can be programmed into a speed dial memory location.
There are a total of 20 speed dial memory available. Each speed dial memory is referred as a memory
location starting from 01-20. Each location can hold a 20-digit phone number. Each phone number
programmed can be referenced / recalled by its memory location.
To program a phone number:
1. The handset must be in idle mode.
2. Enter the number so that it is displayed on the LCD by manually entering, using REDIAL, or MEM.
(Example: 5551234) If there are more than 10 digits, the 11th through 20th digit will be displayed on
the second line of the display.
To insert a pause in a phone number, press HOLD at the appropriate point when entering the phone
number. This inserts a 2 seconds pause. For longer pauses, press HOLD two or more times. Each
press makes the pause 2 seconds longer. A "P" will be displayed for each time a pause is inserted.
3. Press PROG. The display will change to “PROGRAM LOCATION”.
PROGRAM
LOCATION
4. Enter the memory location (01..20) i.e. 18. The unit will emit a HAPPY tone and clear the LCD display.
8.1.1 Unsuccessful Programming
If an invalid numeric digit key is pressed for the memory location entry, a sad tone is generated, the
display is unchanged and the unit remains in program mode awaiting a valid digit entry.
Pressing OFF or PROG will cause the unit to generate a sad tone and exit program mode. The following
message is displayed for 3 seconds and then replaced with the digits originally entered on the display prior
to entering program mode:
PROGRAMMING
INCOMPLETE
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If the PHONE key is pressed while in program mode, the unit will generate a sad tone, exit program mode,
display “PROGRAMMING INCOMPLETE” and then access a line. The message will remain on the display
for 3 seconds or until a digit key is pressed for live dialing.
All other function keys are inactive. Pressing an inactive function key will not give a key beep.
8.1.2 Special Conditions
1. To insert a pause in a phone number, press HOLD at the appropriate point when
entering the
phone number. This inserts a 2 second pause. For longer pauses, press
HOLD two or more
times. Each press makes the pause 2 seconds longer. A "P" will
be displayed for each time a
pause is inserted.
2. To change or replace a stored number, simply store a new number in its place.
3. Beginning from a handset idle state, you can clear a number from memory by:
Method 1
a) Start with a clear display or press CLEAR/DEL until the display is cleared.
b) Press PROG to enter PROGRAM mode.
c) Enter the memory location (01..20).
OR
Method 2
a)Enter into MEM mode from handset idle mode.
b)Enter the memory location to be cleared. Scrolling function keys can be used at this step.
c)Press CLEAR/DEL for less than 1 second. The LCD will then display the following:
LOCATION 15
DELETED
d)The handset is still in MEM mode and the user can now exit by pressing OFF or select another
memory location by entering another memory location number or by using the scroll keys. Repeat step
(c) to clear out subsequent memory locations. All memories can be cleared in this way.
Alternatively, press and hold the CLEAR/DEL key for more than 1 second to delete the entire contents of
speed dial memory. The display will show the following for a final confirmation before the entire speed dial
memory is erased:
DELETE ALL?
DEL TO ALLOW
Pressing any key other than CLEAR/DEL will cancel the operation. Pressing CLEAR will confirm the
operation and the display will then show:
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DELETING ALL
LOCATIONS
The unit remains in MEM mode.
4. After 30 seconds in MEM mode with no keys pressed, the unit will automatically exit MEM mode. This
feature is also active when a line is accessed.
5. If more than 10 digits are programmed (maximum of 20 is allowed), then while reviewing the speed
dial memory contents only the first 10 digits will be displayed on the second line of the display.
8.1.3 Programming Ringer Types
The handset ringer type may be programmed by the following sequence:
1. Enter PROGRAM mode by pressing PROG.
key to select ringer program mode. The LCD will display
2. Press #
"RINGER X SELECTED" where X is the current ringer selection between 1 and 5.
RINGER 1
SELECTED
3. Press:1
to select ringer type 1
to select ringer type 2
to select ringer type 3
to select ringer type 4
to select ringer OFF
The LCD will display the new ringer type selected and will also generate one ring corresponding to the ring
selected. Selecting ringer 0 will mute the ringer; the display will show “RINGER OFF”. Press # to hear
the ringer currently selected.
Pressing an invalid digit key (5,6,7,8,9 and *) will result in an error tone with no subsequent action.
Press PRG or OFF to exit the PRG mode. Press the PHONE to exit and access the line. All other function
keys are ignored.
9. Caller ID Display
9.1
Caller ID Memory Viewing
The CALLER ID mode can be activated any time except during dialing and PROG mode. To enter this
mode, press CALL ID momentarily. The unit will go into caller ID mode and will show the name for the most
recent call, call # 1.
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When a call is being received, the display will appear as shown below:
ABC COMPANY
15036438981
The display will display as much of the company name as it can on the first line. The second line will
display as much of the phone number as it can.
7PQRS
To view the phone number and time/date stamp information, press and hold the
information will be displayed as followed for as long as the key is pressed.
key. The
503-6438981
8:30A AUG31
If the first digit is a 1, then there is no hyphen between the area code and the main 7-digit number. A
hyphen is only inserted when the entire number field is 10 digits in length and the first digit is not a 1. The
top line of the display will show a maximum of 11 digits. If more than 11 digits are sent, only the last 11
digits are displayed.
The bottom line of the display will show the time followed by either “a” or “p” to indicate AM or PM, then
followed by a 3 letter abbreviation for the month (in capital letters) and a 2 digit date. In the case where
the time can be represented as a 3 digit number (all cases except 10:XX, 11:XX and 12:XX), only 3 digits
are shown as in the example above.
When the contents of Caller ID memory is being manually reviewed, the name display is slightly different.
The top line of the display is used to indicate the memory location number and the bottom line of the
display shows the name.
CALL # 15
ABC COMPANY
Up to 12 name characters can be displayed. If the name field exceeds 12 characters in length, the 12th
character will be replaced with an to indicate that there are additional name characters not seen on the
display.
To view the additional name field characters, press and hold the View key. This will overwrite the CID
memory location number as well as the second line of the display to show up to a maximum of 15 name
characters for the duration of the key press. The first 12 characters will be on the top line with up to 3
additional characters on the second line. Once the view key is released, the display returns back to
normal.
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ABC COMPANY
LTD
If no name information is sent in the CID packet, the name field is replaced with the number. All other key
functions and operations remain the same. See below:
CALL # 15
503-6438981
Pressing
goes to the previous stored number using the following sequence: 01è02è03è04 ... 48
è49è50. Pressing and holding the key will cause the numbers to scroll continuously at a rate of twice
per second until the key is released.
TONE
goes to the next number stored using the following sequence: 01è50è49è48è47 ...
Pressing
02è01. Pressing and holding the key will cause the numbers to scroll continuously at a rate of twice per
second until the key is released.
If the phone is on-hook, pressing the PHONE key will exit CALLER ID mode and dial out the last 7 digits
of the caller ID number displayed after a 2 second delay. If the phone is already off-hook (i.e. ready to
dial) and in Caller ID mode, pressing PHONE or CID will cause the unit to exit Caller ID mode and dial the
last 7 digits of the Caller ID number which was being reviewed. To exit Caller ID without dialing when offhook, press OFF. The unit will also automatically exit CID without dialing after 30 seconds of inactivity.
9.2 Caller ID Memory Clearing
CLEAR /
Pressing the DEL button deletes the caller ID number displayed (for example at location 15) from the
caller ID memory. The older caller ID number will be moved forward by one location as shown in the
following sequence.
15 ç 16 ç 17 ç 18 ç .... 48 ç 49 ç 50.
Caller ID memory location 50 is now empty. The new caller ID number at location 15 will be displayed.
9.2.1 Deleting Caller ID Memory Locations
While the phone is in CID mode, press the CLEAR/DEL key once to delete the current call and the display
will show:
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DELETING
SINGLE CALL
Press and hold the CLEAR/DEL key for more than 1 second to delete the entire contents of CID memory.
The display will show the following for a final confirmation before the entire CID memory is erased:
DELETE ALL?
DEL TO ALLOW
Pressing any key other than CLEAR/DEL will cancel the operation. Pressing CLEAR will confirm the
operation and the display will then show:
DELETING
ALL CALLS
The messages will remain on the display for 2 seconds and are then automatically cleared.
9.2.2 Caller ID Memory Overflow
If the entire contents of CID memory is filled up (50 calls), the next call received will cause the oldest call
to be automatically deleted.
9.3 Caller ID With Call Waiting
The ability to decode and properly respond to the Caller ID with call waiting function has been built into this
unit.
9.3.1 Basic Operation
If during a normal phone call another call comes in with CID information, alerting tones (subscriber alert
signal tone or SAS) will be heard in the handset earpiece to inform the user. The phone will mute both
audio paths, acknowledge back to the CO via a DTMF tone and then receive, decode and display the new
CID information.
The new CID information will be displayed in the same manner as defined in section 25,1. The new CID
information will be displayed for 10 seconds and will then be stored in E PROM.
9.3.2 Switching Calls
If the user wishes to switch over to the new call, pressing the phone key will cause a hook switch flash and
will signal to the CO to place the original call on hold and then switch over to the new call. The new call
will remain connected until the user activates another hook switch flash to switch back to the first call
again.
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9.4 Caller ID Messages
Caller ID messages in the various test conditions are displayed as follows:
Private:
Test Name
Test 1
Test 2
Test 3
Test 4
Test 5
Test 6
* see note 3
ICLID NO.
REASON FOR
NO.
ABSENCE
CALLER
NAME
REASON FOR
NAME
ABSENCE
CALL
QUALIFIER
TIME & DATE
AVAILABLE
Blank
Blank
Blank
Blank
604-2785555
604-2785555
Blank
Blank
Blank
Blank
Blank
VTECHCANADA
Available
Or Not
Available
Not
Available
Available
Available
Available
HANDSET
DISPLAY
VIEW ALL
TIME STAMP
TRANSMISSI
ON ERROR
TRANSMISSI
ON ERROR
PRIVATE
PRIVATE
PRIVATE
VTECHCANADA
PRIVATE
PRIVATE
PRIVATE
VTECHCANADA
Time & Date
604-2785555
Time & Date
604-2785555
Time & Date
Available
Or Not
Available
Out of Area:
Test Name
Test 1
Test 2
Test 3
Test 4
Test 5
Test 6
* see note 3
ICLID NO.
REASON
FOR NO.
ABSENCE
CALLER
NAME
REASON
FOR NAME
ABSENCE
CALL
QUALIFIER
TIME &
Blank
Blank
Blank
Blank
604-2785555
604-2785555
Blank
Blank
Blank
Blank
Blank
VTECHCANADA
Available
Available
Not
Available
Available
Available
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DATE
AVAILABLE
HANDSET
DISPLAY
VIEW ALL
TIME STAMP
Or Not
Available
Or Not
Available
Available
TRANSMISSI
ON ERROR
TRANSMISSI
ON ERROR
UNAVAILABLE
UNAVAILABLE
UNAVAILABLE
UNAVAILABLE
UNAVAILABLE
UNAVAILABLE
VTECHCANADA
Time & Date
604-2785555
Time & Date
VTECHCANADA
604-2785555
Time & Date
Long Distance Call:
Test Name
Test 1
Test 2
Test 3
Test 4
Test 5
Test 6
* see note 3
ICLID NO.
REASON
FOR
NO.
ABSENCE
CALLER
NAME
REASON
FOR NAME
ABSENCE
CALL
QUALIFIER
TIME &
DATE
AVAILABLE
HANDSET
DISPLAY
VIEW ALL
Blank
Blank
Blank
O or P
Blank
Blank
1604-2785555
1604-2785555
Blank
Blank
Blank
Blank
Blank
Blank
Blank
VTECHCANADA
O or P
Blank
Blank
Blank
Available
Available
Not
Available
Available
Available
Available
UNAVAILABLE
PRIVATE
UNAVAILABLE
OR PRIVATE
TRANSMISSI
ON ERROR
1604-2785555
VTECHCANADA
UNAVAILABLE
PRIVATE
UNAVAILABLE
OR PRIVATE
1604-2785555
VTECHCANADA
TIME
STAMP
Time & Date
Time & Date
1604-2785555
Time & Date
1604-2785555
Time & Date
Notes: 1) Long Distance Call Qualifiers are ignored
2) Private Number without Name displays “Private” in the Name display modes and blank
3) Test 3 for all the above tables signifies that even if the time and date are not received, the CID
will still be considered as valid. The name and phone number will be displayed appropriately
without the time and date information.
9.4.1 Message: UNAVAILABLE
If a CID message is received where the number is unavailable for any reason, the message
“UNAVAILABLE” is displayed in place of the missing information.
The following is seen when reviewing CID memory contents. When the call first comes in, the same
information is displayed, but the CID memory location is not shown.
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CALL # 01
UNAVAILABLE
9.4.2 Message: PRIVATE
For a caller ID number which is blocked by the caller, a ‘private’ message, the date and the time of the
call will be transmitted. The LCD will display a "PRIVATE" message for this call. This information will
be stored in the caller ID memory. When the call first comes in, the same information is displayed, but the
CID memory location is not shown.
CALL # 02
PRIVATE
9.4.3 Message: TRANSMISSION ERROR
The Caller ID data includes a checksum to determine if any errors occurred in the transmission. If the
phone detects errors then the call will not be recorded but it will display an "TRANSMISSION ERROR"
message on the LCD during the ringing.
TRANSMISSION
ERROR
9.4.4 Message: ## NEW CALLS
When calls are not answered, the handset will display the number of calls with CID information that came
in since the last time CALLER ID mode was enabled. This message is displayed when the handset is in
IDLE mode.
12 NEW CALLS
If a call is answered when there are calls in CID memory that have not yet been viewed, even though the
call was answered, it will be treated as new call and added to the total number of calls not already viewed.
If a call is answered while there are still unviewed Caller ID numbers in memory, this latest call will be
treated as a new unanswered call in the message display of : “## NEW CALLS”. For instance, The
LCD displays “2 NEW CALLS” and the phone rings. The user answers the new call and then returns the
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handset to idle state upon completion. Since the CID information from the previous 2 calls has not yet
been viewed, the latest call is treated the same. The LCD will then display “3 NEW CALLS”.
This is necessary since the number total of calls displayed is counted back from the most recent call
received to the last time CID memory editing was active.
If the unit is in Caller ID mode and no key has been pressed for more than 30 seconds, the unit will
automatically exit Caller ID mode. This feature is also active when a line is active.
9.5 Receiving Caller ID While In Other Modes
When the phone is on hold the audio paths are disabled. As a result, the Caller ID with call waiting
notification tone (SAS tone) is not heard by the user. Since the SAS tone is the only audible indication to
the user that new Caller ID information is coming and that there is a call waiting, in this condition the
information is simply stored in E for later review.
Also, in this condition (call on hold) the PHONE key is inactive so the user would first have to cancel hold
before a line flash can be generated by pressing the PHONE key. If the user returns the phone to an
active line status in time to hear the SAS tone, they may still flash the line to switch to new call. This is
further defined for the various operating modes below.
9.5.1 MEM (Memory Dialing) MODE
With the phone on-hook, if the user is reviewing the contents of speed dial memory and a call is received,
the unit will automatically exit mem mode, clear the display and then display the new Caller ID information
as defined in section 8.1.
If the phone is off-hook, on hold and the user is reviewing the contents of speed dial memory when the
Caller ID with call waiting notification is received, the Caller ID information is received, decoded and stored
in E PROM. The speed dial memory access is unaffected.
The “XX NEW CALLS” count is incremented as a result of the new, unviewed Caller ID information which
was stored in E PROM. The “XX NEW CALLS” message is displayed when the handset is returned to idle
mode.
9.5.2 Caller ID Mode
With the phone on-hook, if the user is reviewing the contents of Caller ID memory and a call is received,
the unit will automatically exit Caller ID mode, clear the display and then display the new Caller ID
information as defined in section 25.1.
If the phone is off-hook, on hold and the user is reviewing the contents of Caller ID memory when the
Caller ID with call waiting notification is received, the new Caller ID information is received, decoded and
stored in E PROM. The Caller ID memory access in progress is unaffected with the exception of the fact
that the Caller ID memory location numbers will change when the new call is stored.
The “XX NEW CALLS” count is incremented as a result of the new, unviewed Caller ID information which
was stored in E PROM. The “XX NEW CALLS” message is displayed when the handset is returned to idle
mode.
9.5.3 Program Mode
Whether the phone is on-hook or off-hook and on hold, if the user is in program mode and a call is
received, the Caller ID information is received, decoded and stored in E PROM. The programming
operation is unaffected.
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The “XX NEW CALLS” count is incremented as a result of the new, unviewed Caller ID information which
was stored in E PROM. The “XX NEW CALLS” message is displayed when the handset is returned to
idle mode.
9.5.4 Predial
When the phone is on-hook, if the user is manually entering digits on the LCD via the dia keypad
(predialing) and a call is received, the display is cleared and the new Caller ID information is displayed as
defined in section 25.1.
If the phone is off-hook and on hold when the Caller ID with call waiting notification is
received, the Caller ID information is received, decoded and stored in E PROM. Predialing is unaffected.
The “XX NEW CALLS” count is incremented as a result of the new, unviewed Caller ID information which
was stored in E PROM. The “XX NEW CALLS” message is displayed when the handset is returned to
idle mode.
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10. Controller
10.1 General Description
The Controller provides all of the control functions for VT3921 PBX system, the hardware interface to the
CO lines, the electrical interface to other system devices through the expansion line, and the base
communication for the remote cordless System Phones.
10.2 Product Overview
The Controller connects the system to the CO lines; serves as the base unit for 3 cordless System
Phones; provides voice communication, control signaling, phase lock timing, and power to the system
expansion line. It provides caller ID detection and distribution, auto attendant functions, fax switching, all
of the control and timing of system functions, and RS232 connection for a computer.
The CO line interface provides for transmission and reception of voice and data signals, ring detection,
off/on hook switch, caller ID detection, parallel set detection, forced disconnect detection, lightning
protection, and large signal protection. The interface is a “dry” design (no DC current in the transformer)
so a physical line termination must supply voltage as well as a load. There is a provision in the Controller
that unused CO lines can be properly terminated by instruction from the Operator phone. The on/off hook
switch goes off-hook after the second ring in the auto attendant mode and after a call is answered by a
station in the call ring through mode. The Caller ID detection supports Type I and Type II caller ID. The
parallel set detect circuit detects when another instrument that is hooked to CO line in parallel with the
system goes off hook. This is convenient for tying other equipment such as fast modems, security system
devices, etc in parallel with the system on CO line. The system detects the parallel equipment going off
hook, considers the line busy, and prevents any system stations from accessing the line until the parallel
equipment hangs up. The “forced disconnect” signal is a line current interruption provided by the CO to
allow for immediate hang up of various equipment such as voice mail systems. The protection circuit
against lightning and excess signal levels meets FCC and UL requirements. Fuses are included to prevent
permanent damage from lightning strikes and allow for easy repair.
The Controller includes the base RF unit and system connection for three 900 MHz Digital System
Cordless Phones. The Controller does not provide any handset cradles or any battery charging capability.
The cradle with battery and spare battery charging capability are provided separately for remote usage.
The system expansion line, is referred to the MAN line (Multiband Analog Network) for system
explanation. The MAN line contains four duplex voice channels, a 42KHz signal for phase lock timing, a
digital signaling channel, and line power for several stations on a single twisted pair wire. The transmitting
and receiving of multiple signals on the line is accomplished by the CIS1000 VLSI device, for documenting
purposes it will be referred to as the MAN device. The digital signaling channel communicates between
the stations and the Controller at all times and is independent of the voice channels. The 42KHz signal
allows all stations to phase lock to the Controller, which is required before the digital signaling channel can
be used. The power supplied to the MAN line from the Controller is 44 volts across the MAN line, which
provides power for up to 14 devices on the same one pair in house telephone wire.
Caller ID Type I information is detected at CO line interface and stored in the Controller. If the Controller is
in the auto attendant mode, the caller ID is distributed to all phones with LCD displays that will ring. In the
ring through mode, the caller ID information will be distributed to all phones with caller ID displays.
Caller ID type II CAS signal is detected at the CO line interface and is passed onto all phones
communicating with that CO line so the phone can properly treat the caller ID
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All system functions are programmed by the software contained in one EPROM in the Controller. There is
no processor for controlling system functions in any of the stations. Control inputs from stations and output
to stations (LED light assignments, etc.) can be changed on a station device without changing any of the
electronics in that station.
The electronics for a RS232 port to a computer is included on the Controller board. This part is presently
not supported with software.
Electronic Music-On-Hold is supported on the board, but will not be installed on units for the U.S. and
Canadian markets. An external Music-On-Hold jack is provided and when an external source is plugged
in, the internal music is switched out.
Fax switching is provided. After the Auto Attendant answers the CO line by going off hook, it allows a
small amount of time of quiet to determine if a fax signal is present. If a fax signal is detected, the call is
immediately transferred to an Adapter Box connected to a fax machine. There is also a message built into
the Auto Attendant that states, “to send a fax press the star key”. This allows people to send a fax
manually. This message can be turned on or off with the Operator phone.
The Auto Attendant voice circuitry is set up to support three 90-second nonvolatile Voice Chips. This
allows complete flexibility for each CO line. The Outgoing Message (OGM) can be programmed to be the
same for all lines or programmed individually for each line. The message on hold can programmed to be
the same for all three lines or different for each CO line. The system can be changed to just one 90
second voice chip to save on system cost, but sacrifices some response time capability and flexibility. To
use just one 90 second voice chip does not require a PCB change but the PCB assembly is different and
the software would change.
The Controller stores up to 30 individual numbers in memory for each station. In addition the Controller
stores up to 30 system wide numbers in memory that can be programmed by the Operator Phone (station
“0”) and can be used by any station.
The Controller is programmed to work efficiently with Voice Mail Systems connected through Adapter
Boxes.
11. Operator Features
The Operator’s Features describes those features that can only be accessed by the Operator’s extension
(800, 900, or 0) at station 0. In general, “Operator’s Features” are those features such as system
configuration that you do not want all of the users to access or change.
This section describes only the operator specific features. In addition, the Operator’s telephone has
access to all of the standard features listed in the various System Phone Manuals.
Note: The Operator’s station should be a VT3921 Series System Phone set to station number 0, NOT a
standard telephone connected through an Adapter Box. A standard telephone connected through an
Adapter Box will NOT have access to many of the advanced Operator Features listed in this manual.
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11.1 Operator Feature Overview
Feature
RECORD VOICE
MESSAGE
RECEPTI0NIST MODE
VOICE MESSAGE
FAX MESSAGE
SET UP – HOLD TIME
SET UP- HOLD
MESSAGE TIME
CALL RING THROUGH
LINE PRIVACY
OVERRIDE
MUSIC ON WAIT
NIGHT MODE
SYSTEM-WIDE
DIRECTORY
CALL SCREENING
CALL SCREENINGSECURITY CODE
SET UP OPTIONAL
MAILBOX
DEDICATED FAX LINE
LINE TERMINATION
Reference:
Description
Records the outgoing and prompting messages.
Directs calls to the operator’s extension (800, 900 or 0) at station 0, without
ringing all telephones.
The electronic receptionist greets callers.
The electronic receptionist explains the procedure to send a fax.
Sets the amount of time a call is placed on hold before it rings again.
Sets the amount of time before Message 3 is played during Music on Hold.
If Call Ring Through is enabled the system will not pick up ringing lines,
instead it will ring all telephones and answering machines for as long as the
ringing continues.
Allows some or all stations to interrupt/join calls on other lines.
Plays music or an information message instead of ringing tones while a
caller waits to be connected.
Sends calls to the answering machine or voice mail system (if available)
without ringing all telephones.
Stores frequently dialed numbers accessible from all stations.
Requires the caller to enter a three-digit security code before ringing
through.
Defines the three-digit security code that is required if Call Screening is
enabled.
Sets up mailbox numbers that are different from extension numbers.
Sets the system to send Line 3 calls to the fax machine.
Terminates an unused line internally to prevent noise on other lines.
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11.2 Record Voice Messages
Records the outgoing and prompting messages. The System has prerecorded generic messages, for
custom message recording follow the steps below.
Please note that different messages can be recorded on each line to be used for separate companies or
residential use. If the system will be used for one company/one greeting, you must record the same
message on all three lines.
You may rerecord your message at any time and the previous recording will be erased automatically.
1. Go off hook on Line 1.
2. Press FEATURE key.
3. Press 0, press 3, and then press 4.
The telephone will beep once and the PROGRAM light will come on.
4. Press 1, 2, or 3 to select the line you want to record on.
To record on Line 1, press 1, to record on Line 2, press 2; to record on Line 3, press 3.
5. Press 1, 2, 3, 4, or 5 on the touch tone keypad to select messages.
Key
Message Selected
Message 1 (50 sec. max.) “outgoing greeting”
Message 2 (20 sec. max.) “night mode message”
Message 3 (10 sec. max.) “music on hold or # key message”
Message 4 (5 sec. max.) “transfer message”
Message 5 (5 sec. max.) “fax message”
6. To Record:
Press *. After the beep, speak clearly into the handset. Press ‘0’ when you have finished recording
your message. The telephone will beep twice to denote the end of message. Go to step 4 to record or
play messages. Proceed to step 6 to complete this feature.
OR
6. To Play:
Press #, the message will play. Proceed to step 6 to complete this feature.
7. Go on hook.
The telephone will beep twice and the PROGRAM light will go off.
Note: remember to repeat the same steps 4 through 6 above to record messages on each line (1, 2, 3).
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11.2.1 Examples of Voice Messages:
Message 1
Message 1 is always used as an outgoing greeting.
For example, “Thank you for calling Jim’s Life Insurance, please enter an extension number now, or stay
on the line and your call will be answered in a moment”.
Message 2
Message 2 is always used as the Night Mode greeting.
Message 3
Message 3 is used for two different purposes. One purpose is to have a short information message or
apology played during the Music on Hold, and the other purpose can be to provide information such as
store office hours and directions that can be played if the caller is instructed to press the # key.
Note: See Set Up – Hold Message Time to set the time that the message during Music on Hold is played.
If you want to use the # information message, you must set the Hold Message Time to ‘0” (default).
Message 4
Message 4 is called the “transfer message”. It is always played before a call is transferred by the system.
This does not apply to calls transferred from extension to extension.
For example, “Please hold, while your call is being transferred”, or “I’ll transfer you now.”
Message 5
Message 5 is called the “fax message”. It can be enabled or disabled following the instructions described
in the section titled Fax Message. Message 5 is always used to describe the manual fax transfer method.
For example, “To send a fax, press the star key”.
Note: The operation of the voice prompting is affected by the system settings described in the sections
titled Voice Message, and Fax Message.
11.3 Receptionist Mode
Directs calls to the operator’s extension (800, 900, or 0) at station 0, without ringing all telephones.
Enable Receptionist Mode
1. While on hook, press FEATURE.
2. Press 0, press 1, then press 1 again.
3. Using the touch tone keypad, enter the line number by pressing 1, 2, or 3 to enable the Receptionist
Mode for each line. To enable the Receptionist Mode for all 3 lines, press 4.
The telephone will beep once to notify you that the Receptionist Mode is enabled.
4. To enable other lines, repeat steps 1-3.
Disable Receptionist Mode
1. Repeat the above steps 1-3. To disable the Receptionist Mode for all three lines, press 0.
The telephone will beep twice to notify you that Receptionist Mode is disabled. All unanswered calls to
a particular extension or undirected calls will ring at station 0.
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11.4 Voice Message
The electronic receptionist greets callers. The System comes configured with the Voice Message enabled
on all three lines.
Enable Voice Message
1. While on hook, press FEATURE.
2. Press 0, press 1, then press 4.
3. Using the touch tone keypad, enter the line number by pressing 1, 2, or 3 to enable the Voice Message
for each line. To enable the Voice Message for all 3 lines, press 4.
The telephone will beep once to notify you that the Voice Message is enabled.
4. To enable other lines, repeat steps 1-3.
Disable Voice Message
1. Repeat the above steps 1-3. To disable the Voice Message for all three lines, press 0.
The telephone will beep twice to notify you that the Voice Message is disabled. When the Voice
Message is disabled, incoming callers to the system will immediately hear ringing or Music on Wait (if
enabled). When the Voice Message (Messages 1-3) is disabled, the Fax Message (Message 5) will
also be disabled.
11.5 Fax Message
The electronic receptionist explains the procedure to send a fax.
Enable Fax Message
1. While on hook, press FEATURE.
2. Press 0, press 1, then press 3.
The telephone will beep once to notify you that the Fax Message is enabled.
Disable Fax Message
1. While on hook, press FEATURE.
2. Press 0, 1 then 3.
The telephone will beep twice to notify you that the Fax Message is disabled.
Whenever an Adapter Box is plugged in with the Device Switches set to a fax machine, the Fax Message
(Message 5) is automatically enabled.
11.6 Set Up – Hold Time
Sets the amount of time a call is placed on hold before it rings again. The System comes configured with
the Hold Time set at one minute.
1. While on hook, press FEATURE.
2. Press 0, press 3, then press 2.
The telephone will beep once, and the PROGRAM light will turn on.
3. Using the touch tone keypad, enter a single key, 1 - 9, for the amount of time (in minutes) a caller
should be on hold.
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The telephone will beep once, and the PROGRAM light will turn off. If an invalid number is entered
you will hear an error tone (one low tone).
11.7 Set Up – Hold Message Time
Sets the amount of time before Message 3 is played during Music on Hold. The System comes configured
with the Hold Message Time disabled.
1. While on hook, press FEATURE.
2. Press 0, press 3, then press 5.
The telephone will beep once, and the red PROGRAM light will turn on.
3. Using the touch tone keypad, enter a single key, 1 - 9, for the amount of time (in 10 second
increments) before Message 3* is played to the caller during Music on Hold.
The telephone will beep once, and the red PROGRAM light will turn off. If an invalid number is
entered you will hear an error tone (one low tone).
Note: If ‘0” is entered, the message will be disabled.
*The messaging mode must be properly set in order for Message 3 to play during Music on Hold. To
record Message 3, see Record Voice Messages.
11.8 Call Ring Through
If Call Ring Through is enabled, the system will not pick up ringing lines, instead it will ring all telephones
and answering machines for as long as the ringing continues. The System comes configured with Call
Ring Through disabled on all three lines.
Enable Call Ring Through
1. While on hook, press FEATURE.
2. Press 0, press 1, then press 9.
3. Using the touch tone keypad, enter the line number by pressing 1, 2, or 3 to enable Call Ring Through
for each line. To enable Call Ring Through for all 3 lines, press 4.
The telephone will beep once to notify you that Call Ring Through is enabled.
4. To enable other lines, repeat steps 1-3.
Disable Call Ring Through
1. Repeat the above steps 1-3. To disable Call Ring Through for all 3 lines, press 0.
The telephone will beep twice to notify you that Call Ring Through is disabled.
Note: To detect incoming faxes or allow extension dialing on any line, Call Ring Through must be
disabled.
11.9 Line Privacy Override
Allows some or all stations to interrupt/join calls on other lines. The System comes configured with Line
Privacy Override disabled for all stations. The Line Privacy Override feature will not allow FAX or modem
calls to be interrupted.
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Enable Line Privacy Override
1. While on hook, press FEATURE.
2. Press 0, press 2, then press 5.
The telephone will beep once.
3. Using the touch tone keypad, enter the station number (00 - 13) that you want to modify.
The telephone will beep after a valid station number is entered.
Note: One digit station numbers are preceded by zero. To modify all telephones at the same time,
enter ‘99’.
4. Press 1.
The telephone will beep once to notify you that Line Privacy Override is enabled.
Disable Line Privacy Override
1. Repeat the above steps 1-3.
2. Press 0.
The telephone will beep twice to notify you that Line Privacy Override is disabled.
11.10 Music On Wait
Plays music or an information message instead of ringing tones while a caller waits to be connected. The
System comes configured with Music on Wait disabled on all three lines.
Enable Music on Wait
1. While on hook, press FEATURE.
2. Press 0, press 1, then press 5.
3. Using the touch tone keypad, enter the line number by pressing 1, 2, or 3 to enable the Music on Wait
for each line. To enable the Music on Wait for all 3 lines, press 4.
The telephone will beep once to notify you that Music on Wait is enabled.
4. To enable other lines, repeat steps 1-3.
Disable Music on Wait
1. Repeat the above steps 1-3. To disable the Music on Wait for all three lines, press 0.
The telephone will beep twice to notify you that Music on Wait is disabled.
Note: Music on Wait requires a music source connected to the Controller. Refer to the System Manual.
11.11 Night Mode
Sends calls to the answering machine or voice mail system (if available) without ringing all telephones.
Enable Night Mode
1. While on hook, press FEATURE.
2. Press 0, press 1, then press 2.
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3. Using the touch tone keypad, enter the line number by pressing 1, 2, or 3 to enable the Night Mode for
each line. To enable the Night Mode for all 3 lines, press 4.
The telephone will beep once to notify you that Night Mode is enabled.
4. To enable other lines, repeat steps 1-3.
Disable Night Mode
1. Repeat the above steps 1-3. To disable the Night Mode for all three lines, press 0.
The telephone will beep twice. All undirected calls will immediately be sent to the answering machine
or voice mail system (if available). Calls to a particular extension will ring through. Fax and modem
stations are not affected by Night Mode.
11.12 System – Wide Directory
Stores frequently used numbers that are accessible from all stations.
1. While on hook, press MEMORY.
The telephone will beep once and the PROGRAM light will turn on.
2. Using the touch tone keypad, enter the two digit directory storage location between 00 - 29.
The telephone will beep twice after the two digits are entered.
3. Using the touch tone keypad, enter the telephone number (up to 16 numbers and pauses).
The pause key puts a five-second pause into the number.
The telephone will NOT beep while the telephone number is being entered.
4. Press MEMORY.
The telephone will beep twice and the PROGRAM light will turn off.
Dialing System- Wide Directory
Dials frequently used numbers from any station.
1. Go off hook and listen for dial tone.
2. Press *5
3. Using the touch tone keypad, enter the 2-digit directory storage location.
Valid numbers for the System-Wide Directory are from 00 to 29.
ONLY THE OPERATOR, System Phone Station 0, can store numbers in the System-Wide Directory.
Refer to 11.13 for details on storing numbers in the System-Wide Directory.
11.13 Call Screening
Requires the caller to enter a three-digit security code before ringing through.
Enable Call Screening
1. While on hook, press FEATURE.
2. Press 0, press 1, then press 7.
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3. Using the touch tone keypad, enter the line number by pressing 1, 2, or 3 to enable Call Screening for
a particular line. If you want to enable Call Screening for all three lines, press 4.
The telephone will beep once to notify you that Call Screening is enabled for the line(s).
4. To enable the other lines, repeat steps 1-3.
If the incoming caller fails to enter the correct Security Code, then all System Phones will beep two times
to notify you that the call is being transferred to the answering machine or Voice Mail System (if available).
Disable Call Screening
1. While on hook, press FEATURE.
2. Press 0, press 1, then press 7.
3. Using the touch-tone keypad, enter the line number by pressing 1, 2, or 3 to disable Call Screening for
a particular line. If you want to disable Call Screening for all three lines, press 0.
The telephone will beep twice to notify you that Call Screening is disabled for the line(s).
4. To disable the other lines, repeat steps 1-3.
11.14 Call Screening – Security Code
Defines the three-digit security code that is required if Call Screening is enabled.
1. While on hook, press MEMORY.
The telephone will beep once and the PROGRAM light will turn on.
2. Press 3.
3. Press 0.
The telephone will beep twice.
4. Using the touch-tone keypad, enter three digits. (This can also include the * and # keys.)
5. Press MEMORY.
The telephone will beep twice to notify you that the new security code has been entered, and the
PROGRAM light will turn off.
11.15 Set Up – Optional Mailbox
Sets up mailbox numbers on an optional Voice Mail System (VMS) that are different from extension
numbers.
Note: Use this feature only if you desire a mailbox that is different from the extension number. Most VMS
users will not have to use this feature.
1. While on hook, press FEATURE.
2. Press 0, press 3, then press 3 again.
The telephone will beep once and the PROGRAM light will turn on.
3. Using the touch-tone keypad, enter the primary or secondary extension number.
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The telephone will beep once.
4. Using the touch-tone keypad, enter the new mailbox number, up to five digits.
5. Press FEATURE.
The telephone will beep twice and the PROGRAM light will turn off.
The default mailbox number is the same as the extension number. For example, if extension 803 is not
answered, then the system will automatically (VMS Mode must be enabled for that station.) dial mailbox
803 on the VMS. The general mailbox is used to record messages for calls that were not directed to
specific extensions. The general mailbox number is 8XX, where XX is the station number of the Adapter
Box that the VMS is connected to.
Set Up - Optional Mailbox allows you to assign a mailbox number that is different from the extension
number. For example, using an optional mailbox, you may set the system to dial mailbox 9 if extension
803 is not answered.
In addition to setting up the voice mailboxes. There could be a need to set up additional features
depending on your Voice Mail System. Ask your VMS vendor.
1. While on hook, press MEMORY.
The telephone will beep once and the PROGRAM light will turn on.
2. Using the touch-tone keypad, enter the two-digit feature from the table below.
The telephone will beep twice.
3. Using the touch-tone keypad, enter the required key sequence.
4. Press MEMORY.
The telephone will beep twice to notify you that the new key sequence has been entered, and the
PROGRAM light will turn off.
2 Digit
Feature
31
32
33
Description
Sequence
Pre-fix code, some VMS require a special code
before the mailbox number to tell the VMS that
you wish to retrieve messages.
Post-fix code, some VMS require a special
code after the mailbox number to tell the VMS
that you wish to retrieve messages.
Night Mode mailbox number.
Any digit
Any digit
Any digit
11.16 Dedicated Fax Line
Sets the System to send Line 3 calls to the fax machine.
Enable Line 3 to Always Ring the Fax Machine
1. While on hook, press FEATURE.
2. Press 0, press 1 then press 6.
The telephone will beep once to notify you that all calls on Line 3 will be directed to the fax machine.
Disable Line 3 to Always Ring the Fax Machine
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1. While on hook, press FEATURE.
2. Press 0, press 1 then press 6.
The telephone will beep twice to notify you that all calls on Line 3 will be directed as normal.
Although the System allows you to share your fax and voice telephone lines, some users desire an outside
line that always rings the fax machine directly. You may still access Line 3 from any telephone to make
outgoing calls if you wish. The system protects fax calls to safeguard against accidentally ruining a fax
transmission.
For more details, see the System Manual How to... Set Line 3 to Always Ring the Fax Machine.
11.17 Line Termination
Terminates an unused line internally to prevent noise on other lines. If not all telephone lines are
connected to the Controller, some lines might need to be terminated to prevent noise from filtering to other
lines.
Enable Line Termination
1. While on hook, press FEATURE.
2. Press 0, press 3, then press 7.
3. Using the touch-tone keypad, enter the line number by pressing 1, 2, or 3 to enable the Line
Termination for each line. To enable the Line Termination for all 3 lines, press 4.
The telephone will beep once to notify you that the Line Termination is enabled.
4. To enable other lines, repeat steps 1-3.
Disable Line Termination
1. Repeat the above steps 1-3. To disable the Line Termination for all three lines, press 0.
The telephone will beep twice to notify you that Line Termination is disabled.
11.18 Program Handset Security Code
Defines the security code for the VTECH handset.
1. While on hook, press FEATURE.
2. Press 0, press 3, press 8.
The telephone will beep once and the PROGRAM light will go on
3. Using the touch tone keypad, enter the 2-digit station number.
The telephone will beep once.
4. Using the memory keys, enter the new 6 character security code.
For letters “A” through “F”, use the following:
A Memory key 10
Memory key 11
Memory key 12
Memory key 13
Memory key 14
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Shift key
The telephone will beep twice and the PROGRAM light will go off.
11.19 Reset Feature
Reset the phone system back to factory defaults.
1. While on hook, press FEATURE key.
2. Press 0, press 2, press 7.
The telephone will beep once and the PROGRAM light will go on.
3. Using the touch tone keypad, enter the following:
2 digits
00 to 13
Description
Reset the specified station to factory defaults
(Speed dial memory locations are not affected).
66
Reset the Operator Features to factory defaults.
99
Reset all stations and Operator Features to factory
defaults including all speed-dial memory locations.
The telephone will beep twice and the PROGRAM light will go off.
11.20 Operation for Pulse Dialing
The way the VT3921 will handle pulse dialing is as follows:
1. The system will default to tone dialing.
2. To set the system to pulse dialing, the system is programmed to this mode by using the “0” station
phone and will be explained in the Operators Manual.
3. For the cordless phones, when the system has been set to pulse dialing and DTMF tones are required
for entering information requested by the external party (for bank transactions, etc.), the “0” key is
pressed, then the required DTMF tones are entered. After hanging up the phone, the mode for that
individual instrument reverts to pulse mode. This is a popular method used by Panasonic and other
manufacturers.
4. There will be no individual tone/pulse switches for the cordless phones.
5. If an individual needs to dial the CO line with tones when the system is in the pulse mode, the “0” must
be pressed prior to dialing. This would be used when some lines require pulse dialing and other lines
require tone dialing.
EEPROM Back Settings
Some system settings and memory numbers are stored in EEPROM. The following table shows which
settings are backed in EEPROM and their default values the first time the system is powered up.
Adapter Box / System Phones
Settings/Features
EEPROM Backed
Default
Call Forwarding
Callback/Camp-on
No
No
Off
Off
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Do Not Disturb (DND)
Voice Mail Mode
Line Ring Preference
Line Select Order
Headset Mode
Flash Time
Tone/Pulse
No
Yes
Yes
Yes
Yes
Yes
No
Off
Off
L1, L2, L3, COM
L1, L2, L3, COM
Off
Normal (0.5 Sec)
Tone
Operator Features
Settings/Features
Receptionist Mode
Night Mode
Fax Message
Voice Message
Music on Wait
Dedicated Fax Line
Messaging Method
Security Code
Hold Time
Set Up Optional Mail Box
Hold Message Time
Call Ring Through
Call Screening
Line Termination
Voice Mail System End
Sequence Key
Line Privacy Override
Reference:
EEPROM backed
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Default
On
Off
On
On
Off
Off
Method 1
None
1 Minute
Same as Ext
30 Seconds
Off
Off
Off
# Key
Yes
None
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12. Adapter Box
12.1 General Description
The Adapter Box interfaces and converts any standard telephone instrument to the VT3921 3 line system.
The Adapter Box provides the power and ring to emulate the normal CO line. The Adapter Box converts
any one line device to a three line system device. Standard telephone equipment can include telephones
of any type, fax machines, modems, voice mail ports, etc.
12.2 Product Overview
The Adapter Box is designed to supply the power and ring voltage to support any one instrument that is
designed to interface to the CO line. It can generally supply enough power and ring current for two
modern instruments and is often used this way.
A wall powered (12V AC 830ma Class 2) transformer power module supplies power to the Adapter Box.
The station number for the adapter Box included with the VT3921 system is preset to station 4. For
additional Adapter Boxes, the station number must be set to a unique number (higher than 4). The station
numbers that are allowed for the system are 0 through 13, with 0 through 4 reserved for instruments
supplied with the basic system. Up to 9 additional Adapter Boxes can be added to the system as long as
the total of 14 stations is not exceeded.
There are lights on the front of the Adapter Box to indicate when lines are in use.
A high voltage is supplied to the connected instrument when on hook. This is required to interface with
devices that are equipped with parallel set detects.
The Adapter Box also has switches to indicate what type of device is attached. The most commonly used
device types are marked on the box for convenience. A full list is shown in the USER FEATURES section
in this document.
Most of the PBX features offered by the system phones are available to any instrument attached to the
Adapter Box using the key sequences defined in the USER FEATURES section. These key sequences
are sent to the Controller as DTMF tones. Therefore, any instrument connected to the Adapter Box must
be set to TONE to access the system features. To send pulses to the CO line, the instrument connected
must be set to PULSE.
13. User Features
13.1 User Feature Overview
Feature
SELECTING LINE
MAKING CALL - INTERNAL (COM)
MAKING CALL - OUTSIDE
PRIVATE HOLD
GLOBAL HOLD
GLOBAL HOLD PICK UP
Reference:
Description
Selects the line number.
Places a call to an inside extension number.
Places a call to an outside number.
Places a call on hold that can only be retrieved from that
station.
Places a call on hold that can be retrieved from any station.
Allows you to connect to lines on Global Hold.
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CALL TRANSFER
CALL WAITING
REDIAL
CALL CONNECT/PICK UP
PULSE/TONE SELECTION FOR
PROGRAMMABLE NUMBERS
SPEED DIALING AND STORING
SYSTEM-WIDE DIRECTORY
RING PAGING
BROADCAST
CONFERENCE CALLS
CALL FORWARDING
CALLBACK/CAMP-ON
COM CALLBACK/CAMP-ON
DO NOT DISTURB (DND)
VOICE MAIL SYSTEM MODE
FLASH TIME ADJUST
SET UP - LINE RING PREFERENCE
SET UP - LINE SELECT ORDER
RECEIVING A FAX
SENDING A FAX
Transfers an incoming call to another extension.
Receives calls while you are on another line.
Dials the last number called.
Connects/picks up other ringing extensions.
Determines whether the system dials the Speed Dial numbers
and System-Wide Directory numbers as touch-tones or pulses.
Stores and dials frequently called numbers.
Dials frequently used numbers from any station.
Causes all non-busy telephones to ring.
Broadcasts on the COM line to all System Speaker Phones.
Connects multiple parties together in a telephone
conversation.
Redirects calls to another station’s extension.
Rings back when the busy extension number becomes free.
Rings back when the COM line becomes free.
Turns off all rings to a particular station.
Directs unanswered calls to the optional Voice Mail System
(VMS).
Adjusts FLASH timing when using your telephone’s FLASH
key (if applicable).
Selects which telephone lines will ring at a particular station.
Sets up order of available line selection.
Allows a particular station to receive a fax.
Allows a particular station to send a fax.
13.2 Installing The Adapter Box
Install the Controller BEFORE installing the Adapter Box or you may damage the Adapter Box.
WARNING: Do not connect Adapter Boxes to telephone company lines or the equipment may be
damaged.
1. Before plugging in the Adapter Box, assign a station number to each Adapter Box and System Phone.
The last four of the seven switches on the Adapter Box are used to set the station number of the
Adapter Box.
READ IMPORTANT NOTE BELOW!
EVERY STATION NUMBER ON ADAPTER BOXES AND SYSTEM PHONES MUST BE DIFFERENT.
Devices with the same station number will not operate.
Station
Numbers
Reference:
Adapter Box
Station Switches
Primary
Extension
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Secondary
Extension
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(on back of box)
Numbers
Numbers
Note: The Adapter Box station numbers must be programmed
starting from Station 4 since Station 0, 1, 2 and 3 are being
occupied by a Speaker Phone and 3 Cordless Phones
804
904
805
905
806
906
807
907
808
908
809
909
10
810
910
11
811
911
12
812
912
13
813
913
Table 1 - Assigning Station Numbers
A single 0 will also dial station number 0. In order to access operator features, station number 0 must be
a System Phone.
Refer to the section titled Switch Setting For Station Numbers for further information.
2. Adjust the Device Switches.
The first three of the seven switches are the Device Switches that set the type of equipment to which
the Adapter Box will be connected - e.g., FAX, MODEM, ANSWERING MACHINE, TELEPHONE.
Device Type
TELEPHONE
FAX
MODEM
ANSWERING
MACHINE
AUX1
AUX2
AUX3
AUX4
Device DIP Switches
SW1
UP
UP
UP
DWN
SW2
UP
UP
DWN
UP
SW3
UP
DWN
UP
UP
UP
DWN
DWN
DWN
DWN
UP
DWN
DWN
DWN
DWN
UP
DWN
Extension
Numbers
Description
All
All
All
All
Telephone
Fax machine
Modem
Answering machine
All
All
All
0 to 10
11 and up
Phone and answering machine
Voice mail system
Phone, fax and answering machine
Voice and fax system
Paging system
Table 2 - Assigning Device Switches
Telephone (UP, UP, UP)
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This setting is used for all types of standard telephone equipment except fax machines, answering
machines, modems, paging systems, and voice mail equipment. Standard telephone equipment includes
standard telephones, speaker telephones and cordless telephones.
The Adapter Box will ring the equipment in the following cases:
• Extension is dialed.
• Global ring of all telephones. To adjust the ring delay, refer to Set Up - Line Ring Preference.
Fax Machine (UP, UP, DWN)
This setting is for fax machines that are not combined with any other equipment, or a fax/modem personal
computer board used as a standard system fax. Refer to Section III, Using Faxes and Modems, for details
on how the fax machine works in this mode.
The Adapter Box will ring the equipment in the following cases:
• Extension is dialed.
• A fax tone is detected on a line.
• A “star” key is detected during an incoming call.
Modem (UP, DWN, UP)
This setting is for modems and private fax machines. Refer to Section III, Using Faxes and Modems, for
details on how the modem and private fax works in this mode.
The Adapter Box will ring the equipment in the following cases:
• Extension is dialed.
Answering Machine (DWN, UP, UP)
This setting is for answering machines that service all extensions. The answering machine should be set
to pick up on the first ring or the lowest number of rings available. The system treats the answering
machine in two different modes:
Standard Mode - After all extensions ring four times, the system will ring the answering machine.
Night Mode - The system directs all calls that are not fax or extension calls directly to the answering
machine. Extension calls ring three times on the dialed extension then ring the answering machine without
ringing all telephones.
The Adapter Box will ring the equipment in the following cases:
• Extension is dialed.
• Call is not answered after ringing an extension during Night Mode.
• After four global rings to all telephones.
AUX1 (UP, DWN, DWN) Telephone and Answering Machine
This setting is used when one Adapter Box shares both telephone and answering machine functions. For
example, use this setting for a telephone answering machine or in cases when a separate standard
telephone and answering machine are connected through a three-way adapter. When this station rings,
the answering machine will pick up after the number of rings set on the answering machine. In Night
Mode, all calls without specific extension numbers will ring this station only immediately. There should be
only one station in a system that is set to AUX1 or Answering Machine Mode.
The Adapter Box will ring the equipment in the following cases:
• Extension is dialed.
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Global Rings at all telephones (refer to Set-Up Ring Line Preference to adjust the ring delay).
Call is not answered after ringing an extension during Night Mode.
No extension is dialed during Night Mode.
AUX2 (DWN, UP, DWN) Voice Mail System (VMS)
This setting is used when this Adapter Box connects the VT3921 system to a personal computer Voice
Mail Card. The VMS should be set to pick up on the first ring on the lowest number of rings. The extension
number should be set lower than the answering machine extension if the VMS is to pick up first.
Message
Mail Box
DEFAULT MESSAGE
8XX*
INSTRUCTIONAL MESSAGE
9XX**
NIGHT MODE
116
* XX is the station number of the Adapter Box connected to the VMS.
** This message will play when you dial or transfer calls to the VMS.
The Adapter Box will ring the equipment in the following cases:
• Extension is dialed.
• Call is transferred to VMS using VMS transfer (#, 0, extension number).
• Call not answered and VMS Mode is enabled at the station.
• Call not answered and the system is in Night Mode.
• After four global rings to all telephones.
After the VMS picks up, the VT3921 System will dial the appropriate mailbox. Refer to How To ... Install
PC Based VMS in the System Manual for further information.
AUX3 (DWN, DWN, UP) Telephone, Fax and Answering Machine
This setting is for using equipment that combines these three functions. The VT3921 system will ring this
extension as a telephone extension. It will also ring this extension when it detects a fax tone or the “star”
key is pressed from outside. It will also ring this extension when the system determines an answering
machine is required. It is important to set the “number of rings before pick up” on the
telephone/fax/answering machine. Refer to the users manual of the telephone/fax/answering machine to
set this number properly. This setting should not be used if there is an answering machine setting also in
the system.
The Adapter Box will ring the equipment in the following cases:
• Extension is dialed.
• Global Rings at all telephones (refer to Set-Up Ring Line Preference to adjust the ring delay).
• A fax tone is detected on a line.
• A “star” key is detected during an incoming call.
• Call is not answered after the extension during Night Mode.
• No extension is dialed is dialed during Night Mode.
AUX4 (DWN, DWN, DWN) Voice Mail and Fax System or Paging System
Option 1, Station 0-10, Voice Mail and Fax
This setting is used when this station connects the VT3921 system to a Voice Mail/Fax card for a personal
computer and both functions are to be used. When the system detects a fax tone, it will transfer the call to
the station and the fax tone is detected by the computer board and accepts the fax data. When the system
detects that voice mail is needed, it will also call this station and the voice mail will be activated as long as
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no fax tone is detected. Only one voice mail or fax function can occur at one time, so this setting is not
recommended for larger offices where a large fax could delay voice mail for extended periods.
The Adapter Box will ring the equipment in the following cases:
• Extension is dialed.
• A fax tone is detected on a line.
• A “star” key is detected during an incoming call.
• Call is transferred to VMS using VMS transfer (#, 0, extension number).
• Call not answered and VMS Mode is enabled at station.
• Call not answered and the system is in Night Mode.
• After four global rings to all telephones.
After the VMS picks up, the VT3921 System will dial the appropriate mailbox.
Option 2, Station 11-13, Loud Speaker Paging
This setting is used when this station is connected to a loud speaker pager. The pager should be set to
automatically hang up on as short a time as practical. In this mode, the system will hang up when the
originator hangs up but will not put out a dial tone. Any telephone on the system can access this station by
dialing this extension.
The Adapter Box will ring the equipment in the following cases:
• Extension is dialed.
3. Plug the device into the Adapter Box and plug in the AC transformer.
Connect the fax, modem, answering machine, or telephone to the connector labeled “DEVICE” on the
Adapter Box. Attach the AC transformer plug to the Adapter Box power connector, and then plug the
AC transformer into the wall socket.
4. Plug the Adapter Box “IN-HOUSE WIRE” connector into the telephone wall jack, which in turn connects
to the in-house wiring.
Using the cable furnished, connect the telephone jack to the connector labeled “IN-HOUSE WIRE” on
the Adapter Box.
5. Test each device.
If the device connected to the Adapter Box does not work, then check all connections to the box. Make
sure the DEVICE and IN-HOUSE WIRE connections are not reversed.
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Note: The first time the Controller is turned on, all the red lights on the Adapter Box will flash until the
system completes its self-configuration.
13.3 Using Standard Telephone Equipment With The Adapter Box
All of the features of the VT3921 System are accessible to standard touch-tone telephone equipment
installed using the Adapter Box except Mute and Release Line Privacy. This section of the manual
describes how to access these features. A standard telephone with an Adapter Box cannot be used as
station 0 to program operator features. The headset features also are not available except with a System
Phone. When reading the instructions, the “flash key” can be substituted with an on hook for
approximately half a second, then back off hook. On hook is when the handset is in the cradle and off
hook is when the handset is picked up.
13.4 Selecting Line
Selects the line number.
1. Remove the receiver (go “off hook”) and listen for dial tone.
2. Press #.
3. Using the touch-tone keypad, enter the line number.
Touch
Tone Key
Line Number
Line 1
Line 2
Line 3
COM
Note: If you don’t select a line, an available line will automatically be selected.
By default the system will select the following order: Line 1, Line 2, Line 3, COM. To program an alternate
line select order refer to Set Up - Line Select Order.
13.5 Making Internal (COM) Calls
Places a call to an inside extension number
1. Check if the COM line is free.
The red COM light will be off.
2. Go off hook.
You should hear a dial tone.
3. Press #4.
The red COM light on the Adapter Box will light up and you should hear a dial tone.
5. Using the touch-tone keypad, enter the extension number.
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If you receive a fast busy signal after dialing a valid extension number, then the extension you are calling
is in the “Do Not Disturb” mode. See Do Not Disturb for details.
13.6 Making Outside Calls
Places a call to an outside number.
1. Go off hook and dial.
OR
1. Before dialing, select a specific line by pressing on the touch-tone keypad # 1, # 2, or # 3 to select line
1, 2, or 3 respectively.
If the red line light is on, then that line is not available.
2. Go off hook and dial.
The system will automatically select an available line for you. To adjust which line is selected first, refer to
Set Up - Line Select Order.
13.7 Global Hold
Places a call on hold that can be retrieved from any station
1. Press FLASH. (If your telephone is not equipped with a FLASH key then hold down the hook switch in
the receiver cradle for approximately half a second.)
The red line light will blink slowly on all stations to indicate that the call has been placed on Global Hold.
Retrieve Global Hold Call
1. Go off hook.
2. Press #.
3. Select the line number that the call is held on.
13.8 Private Hold
Places a call on hold that can only be retrieved from that station.
1. Press FLASH. (If your telephone is not equipped with the FLASH key then hold down the hook switch in
the receiver cradle for approximately half a second.)
To verify that you are placing a call on Private Hold, check that the red line light is blinking quickly
before pressing the FLASH key or pressing down the hook switch the second time.
2. Wait approximately 2 seconds, then press FLASH slowly again.
Verify that the call has been placed on Private Hold by checking to make sure that the red line light is
blinking quickly. All other stations will have a solid red line light.
Retrieve Private Hold Call
1. Go on hook, then go off hook.
When you go back off hook you will automatically be connected.
Only one line can be placed on Private Hold at a time. To place additional lines on hold, use Global Hold.
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13.9 Global Hold Pickup
Allows you to connect to lines on Global Hold.
1. Go off hook and listen for dial tone.
2. Press 01.
The system will connect you to a line on Global Hold.
This feature allows you to connect to a line on Global Hold without having to know which particular line is
on hold. If there are several lines on Global Hold, then each time this feature is executed, the system will
select Line 1, 2, and 3 respectively. If the line retrieved is not the line you want, be sure to place the call
on Global Hold again, then go on hook and off hook before executing this feature again.
This feature is particularly useful with cordless phones when you cannot see the Adapter Box. If all lines
are occupied, when you go off hook, the system will automatically pick up the first line on Global Hold.
13.10 Call Transfer
Transfers an incoming call to another extension.
1. Press FLASH. (If your telephone is not equipped with a FLASH key then hold down the hook switch in
the receiver cradle for approximately half a second.)
The red line light above the line will blink quickly to indicate that the call has been placed on Private
Hold.
2. Using the touch-tone keypad, enter the extension number.
Option 1
3. Hang up.
If the call is not picked up, the call will ring back at your extension after five rings.
OR
Option 2
3. Stay on the line, announce the transfer and hang up.
When you hang up, the caller will automatically be connected to the extension you entered.
OR
Option 3
3. If the extension is busy, reconnect to the caller by pressing on the touch-tone keypad # 1, # 2, or # 3 to
retrieve line 1, 2, or 3 respectively.
OR
Option 4
3. Stay on the line and announce the transfer. If the person at the extension is not able to talk, then when
the extension hangs up, a beep in the earpiece notifies you that you are reconnected to the caller to
take a message.
Option 5
3. If the extension is busy, press FLASH and perform step 2 again.
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OR
Option 6
3. If the extension is busy, press FLASH twice to place the call on Global Hold.
13.11 Call Waiting
Allows you to receive calls while you are on another line.
1. If you hear two or three beeps* in the earpiece while on another line, you can do one of the following:
Option 1
2. Ignore the beeps and continue your conversation.
If you ignore the beep, then the system will handle the call differently depending on which features are
enabled.
a) If no features are enabled, then the system will ring all phones followed by the answering machine (if
available).
b) If Night Mode is enabled and an answering machine is available, then the system will ring the
answering machine directly.
c) If Receptionist Mode is enabled, then the system will ring the operator’s extension, station 0.
d) If a Voice Mail System is available and the VMS is enabled for that station, then the system will ring the
VMS directly.
* Two beeps indicate a primary extension ring, 8XX.
Three beeps indicate a secondary extension ring, 9XX.
OR
Option 2
2. Press FLASH. (If your telephone is not equipped with a FLASH key then hold down the hook switch in
the receiver cradle for approximately half a second.)
3. Press #.
4. Press 1, 2, or 3, depending on which line was ringing your extension.
OR
Option 3
2. Press FLASH. (If your telephone is not equipped with a FLASH key then hold down the hook switch in
the receiver cradle for approximately half a second.)
3. Hold down the hook switch until the telephone rings. Then release the hook switch to connect to the
second call.
To return to the original call, go on hook, then off hook.
13.12 Redial
Dials the last number called.
1. Go off hook.
2. Press 04.
The system will pause for a moment and then dial the number.
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13.13 Call Connect/Pickup
Allows you to connect to another ringing station. Also known as “Call Pick Up”.
Extension Connect
1. Go off hook.
2. Press 003.
3. Using the touch-tone keypad, enter the ringing station’s extension number.
Global Connect
1. Go off hook.
2. Press 03.
You cannot Call Connect to calls ringing back either from a hold or calls ringing back after an
unsuccessful transfer. You cannot Global Connect to COM calls or transferred calls
13.14 Pulse/Tone Selection For Programmable Numbers
Determines whether the system dials the Speed Dial numbers and System-Wide Directory numbers as
touch-tones or pulses.
Enables the System to Dial Stored Numbers as Pulses
1. Go off hook.
2. Press 001.
The telephone will beep twice in the earpiece to notify you that the system will dial stored numbers as
pulses.
Enables the System to Dial Stored Numbers as Touch Tones
1. Go off hook.
2. Press 001.
The telephone will beep once in the earpiece to notify you that the system will dial stored numbers as
touch-tones.
The selection between touch-tone or pulse dialing is made by a switch setting on the standard telephone
equipment. The pulse/tone selection described only affects the Speed Dial numbers and System-Wide
Directory.
Some areas may require pulse dialing. In these areas you should set the pulse/tone selection as pulse.
13.15 Speed Dialing And Storing
Stores and dials frequently called numbers.
Store a Speed Dial Number
1. Go off hook and listen for dial tone.
2. Press #6.
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3. Using the touch-tone keypad, enter the 2-digit Speed Dial Memory Location.
The telephone will beep twice in the earpiece to confirm that a valid location has been entered. If you
enter an invalid memory location, you will receive a busy signal in the earpiece.
4. Using the touch-tone keypad, enter the telephone number (up to 16 numbers and pauses). To enter a
‘pause’, press FLASH. (If your telephone is not equipped with the FLASH key then hold down the hook
switch for approximately half a second.)
The pause will be four seconds long.
5. Go on hook.
The 2-digit Speed Dial Memory Location number must be between 00 and 29.
Adapter Box telephones can program only one telephone number at a time.
Dial a Speed Dial Number
1. Go off hook and listen for dial tone.
2. Press #5.
4. Using the touch-tone keypad, enter the 2-digit Speed Dial Memory Location.
The 2-digit Speed Dial Memory Location number must be between 00 and 29.
13.16 Uses Of System – Wide Directory
There are two general methods to use the System-Wide Directory.
Method 1
A list of all commonly called numbers can be compiled and stored in directory storage locations. The
directory location list can be given to everyone who uses the system.
Method 2
Individuals can be assigned their own directory locations. Then each person can access their own stored
directory locations from any station in the system.
Method 1 Example:
01 - Building Maintenance
02 - Pizza Delivery
03 - Major Customer No. 1
04 - Major Customer No. 2
05 - Off-site office
Method 2 Example:
00 -09 Jim’s numbers
10 - 19 Scott’s numbers
20 - 29 Tara’s numbers
Jim could go to any station in the system and dial his System-Wide Directory numbers.
ONLY THE OPERATOR, System Phone Station 0, can store numbers in the System-Wide Directory.
Refer to the Operator’s Manual for details in storing numbers in the System-Wide Directory.
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13.17 Dialing System – Wide Directory
Dials frequently used numbers from any station.
1. Go off hook and listen for dial tone.
2. Press 05.
3. Using the touch-tone keypad, enter the 2-digit directory storage location.
Valid numbers for the System-Wide Directory are from 00 to 29.
ONLY THE OPERATOR, System Phone Station 0, can store numbers in the System-Wide Directory.
Refer to the Operator’s Manual for details on storing numbers in the System-Wide Directory.
13.18 Ring Paging
Causes all non-busy telephones on the system to ring.
1. Select the COM line by pressing # 4.
2. Press 02.
If no telephones are available, then a busy signal will sound in the earpiece.
Ringing stops when any station answers the call. This feature can be used to see if you are the only
person in the building.
13.19 Broadcast
Broadcasts on the COM line to all System Speaker Phones.
1. Go off hook and listen for dial tone.
If all lines and COM are in use, then a busy tone will be heard, and this feature cannot be performed.
Hang up and try again later.
2. Press 06.
If the COM line is available, the system will select it. All System Speaker Phones will emit a tone, then
your voice will be broadcast through the speakers of all System Speaker Phones.
If anyone picks up the handset, the speakers on all System Speaker Phones are turned off and the person
who picked up the handset is immediately connected to the broadcaster directly.
13.20 Conference Calls
Connects multiple parties together in a telephone conversation.
1. While connected to an outside line, press the FLASH key. (If your telephone is not equipped with a
FLASH key then hold down the hook switch in the receiver cradle for approximately half a second.)
2. Using the touch-tone keypad, enter the extension number of the station you wish to add to the
conversation.
3. After the extension answers, press the FLASH key.
Conference is now active.
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If the extension is busy, then the system will turn off the busy signal when you reselect the held line by
pressing the FLASH key. If the extension does not answer, then when you select the held line by pressing
the FLASH key, the ringing will stop. Only one outside line can be conferenced at a time. Multiple stations
can be conferenced by repeating steps 1-3.
13.21 Call Forwarding
Redirects calls to another station’s extension. This will affect both primary and secondary extensions.
Enable Call Forwarding
1. Go off hook and listen for dial tone.
2. Press 07.
3. Using the touch tone keypad, enter the 8XX extension number of the station you want your calls
forwarded to, or enter the 9XX extension number of the station you want your calls forwarded to.
The telephone will beep once in the earpiece to notify you that Call Forwarding is enabled. For
example, if you are extension 905 and you want your calls forwarded to station 13, enter 913.
Disable Call Forwarding
1. Go off hook and listen for dial tone.
2. Press 007.
3. Press 8 for 8XX extension forward disable, or 9 for 9XX extension forward disable.
The telephone will beep twice in the earpiece to notify you that Call Forwarding is disabled.
If the extension number is invalid you will hear a busy signal in the earpiece. The Adapter Box will not
indicate that you are in the Call Forwarding mode.
13.22 Callback/Camp – On
Rings back when the busy extension number becomes free.
Enable Callback/Camp-On
1. While receiving the busy signal in the earpiece, Press 08.
The telephone will beep once in the earpiece and the red COM light will blink quickly to notify you that
Callback/Camp-On is enabled.
2. Go on hook.
The telephone will ring back when the extension becomes free. When you go off hook the extension
will ring.
Disable Callback/Camp-On
1. Go off hook.
2. Press 08.
The telephone will beep twice in the earpiece and the red COM light will stop blinking to notify you that
Callback/Camp-On is disabled.
Selecting the COM line also cancels Callback/Camp-On.
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Note: only one extension can be camped-on at one time.
13.23 Do Not Disturb (DND)
Turns off all rings at a particular station. This will affect both primary and secondary extensions.
Enable Do Not Disturb
1. Go off hook and listen for dial tone.
2. Press 09.
The telephone will beep once in the earpiece to notify you that DND is enabled.
3. Go on hook.
Disable Do Not Disturb
1. Go off hook and listen for dial tone.
2. Press 009.
The telephone will beep twice in the earpiece to notify you that DND is disabled.
The Adapter Box will not indicate that you are in DND mode.
13.24 Voice Mail Mode
Directs unanswered extension calls to the optional Voice Mail System (VMS) instead of ringing all
telephones. This will affect both primary and secondary extensions.Flash Time Adjust
Enable VMS Mode
1. Go off hook and listen for dial tone.
2. Press #7.
The telephone will beep once to notify you that VMS mode is enabled.
Disable VMS Mode
1. Go off hook and listen for dial tone.
2. Press #7.
The telephone will beep twice to notify you that VMS mode is disabled.
This feature will transfer all unanswered extension calls to the VMS and dial the appropriate mailbox for
that extension.
13.25 Flash Time Adjust
Adjusts FLASH timing when using your telephone’s FLASH key (if applicable).
1. Go off hook and listen for dial tone.
2. Press 006.
The telephone will beep once in the earpiece to notify you that a shorter FLASH time has been
programmed. The telephone will beep twice in the earpiece to notify you that a longer FLASH time has
been programmed. To change the current setting, repeat steps 2-4.
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3. Go on hook.
This feature is used to adjust the length of the FLASH time on your telephone when the VT3921 System is
not responding properly. Due to the manufacturer definition of the FLASH function for their product, the
FLASH key on some telephones may not work when used with the Teligent System. FLASH is used to
perform certain system features, such as putting calls on hold. The Teligent System comes configured
with the shorter FLASH time.
In rare instances, neither FLASH time setting will help your telephone’s FLASH key to work with this
system. This means that your particular telephone’s FLASH function is incompatible with the VT3921
System. In this case, you can “flash” manually by using your telephone’s hook switch (see the Adapter Box
Manual, Rev. 2.10, CIS00142, pages 23-24).
13.26 Set Up – Line Ring Preference
Selects which telephone lines will ring at a particular station.
1. Go off hook.
2. Press 004.
The red line light will blink over Line 1.
3. Using the touch-tone keypad, enter the number of rings to delay.
The number key corresponds to the number of rings to delay before ringing your telephone on Line 1
(see table). After this key is pressed, the red line light over Line 2 will blink.
4. Using the touch-tone keypad, enter the number of rings to delay for Line 2.
After this key is pressed, the red line light over Line 3 will blink.
5. Using the touch-tone keypad, enter the number of rings to delay for Line 3 .
After this key is pressed, the set up is complete.
Number
Key
Ring Delay
Ring immediately
2 ring delay
4 ring delay
6 ring delay
Never rings
Ring delay does not affect outside calls when an extension number is dialed, transferred calls, and COM
line calls.
Ring delay is useful when you want certain telephones to ring before other telephones.
13.27 Set Up – Line Select Order
Sets up order of available line selection.
1. Go off hook.
2. Press 005.
All red line lights will blink on the Adapter Box.
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3. Using the touch-tone keypad, enter the line numbers in the order that you want them to be selected.
For example, to set the following order: Line 1, Line 3, COM, Line 2 - using the touch tone keypad,
enter - 1,3,4,2. Notice that the number 4 represents the COM line.
By default the system will select in the following order: Line 1, Line 2, Line 3, COM.
This feature is useful when you want certain telephones to select specific lines. For example, in home
installations where there is a residential line (Line 1) and a business line (Line 2), the business telephone
station can be set up to select Line 2 first.
13.28 Using Faxes And Modems
The VT3921 System includes fax detect and extension dialing which allows fax and modem features
without requiring dedicated lines. The line privacy feature of the system prevents other stations from
interfering with fax and modem data transmissions.
All fax machine and modem equipment must be connected to the VT3921 System through an Adapter
Box. Installation instructions are included in Section 41.2, Installing the Adapter Box. Multiple faxes and
modems can be installed on the system up to the limit of extensions. When multiple faxes are used, the
system will transfer automatic or “star” directed fax calls to the fax with the lowest extension number
(default fax). If that fax is busy, not functioning, out of paper, or off hook; the system will ring the next
highest fax extension. For example, if you had 3 fax machines connected to the system set as fax stations
9, 11, and 13, then fax station 9 would be the default fax station. When a fax machine is out of paper or
not functioning, the extension will ring twice before rolling over to the next extension. All modem
connections are accessed by extension number.
13.28.1 Fax Operations
Make sure that the station number on the Adapter Box is different from all other devices on the system.
Set the Device Switches located on the back of the Adapter Box to a fax as shown below.
Defining Default Fax Station
Fax receive priority is determined by the fax station numbers. The lowest fax station is the default fax
station. For example, if you had 3 fax machines connected to the system set as fax stations 9, 11, and
13, then fax station 9 would be the default fax station. If fax station 9 is busy and the system receives
another fax, then fax station 11 will receive the fax. If both fax stations 9 and 11 are busy, then fax
station number 13 will receive the fax. Refer to Installing The Adapter Box - for further information.
13.28.2 Receiving A Fax
The VT3921 Series system is optimized for handling faxes. There are several options that can be used for
receiving faxes.
Option
Reference:
Allowed Device Type Settings
FAX, AUX3, AUX4 (Station numbers 0-10)
FAX, AUX3, AUX4 (Station numbers 0-10)
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FAX, AUX3, AUX4 (Station numbers 0-10), Telephone, Modem
Telephone
FAX, AUX3, AUX4 (Station numbers 0-10), Telephone, Modem
FAX, AUX3, AUX4 (Station numbers 0-10)
Option 1 - Automatic
The system automatically detects the “CNG tone” or “fax tone” on any of the outside telephone lines
and rings the default fax extension number. All other extensions do not ring. If more than one fax
machine is connected and the default fax is busy, the system will automatically “roll-over” to the next
available fax.
Option 2 - Voice Prompted
The system’s Fax Message instructs the caller to press the “star” (*) key to automatically direct the fax
to the fax station.
Note: If there is no fax station then the Fax Message does not play
Option 3 - Extension Dialed
The caller can enter an extension number of an Adapter Box connected to a fax machine after the
system answers. After the fax machine answers, it will send a “CED” tone and the caller can then start
sending the fax. If the caller has a fax machine with an auto-dialer, the same thing can be
accomplished by inserting pauses (generally 3 pauses) after the telephone number, followed by the
extension number. If the receiving fax machine is off or out of paper, the extension will ring for 90
seconds then hang up on the outside lines and stop ringing the extension. Extension dialed calls do not
rollover to the next available fax machine.
Extension dialing allows a private fax, other than the default fax, to be accessed by the caller
Option 4 - Full Manual Fax Connected to a Telephone Extension
This operation requires attaching a fax machine to an Adapter Box with device switch settings that the
system will not recognize as a fax extension (not FAX, not AUX3, and not AUX4).
Generally the fax machine should be set so it does not ever answer automatically. During a
conversation, a fax transmission can be initiated by both parties by switching their fax machines on
line. This option applies to separate instruments (as shown below) or a combination fax/phone
machine tied to an Adapter Box with device switches set to telephone.
Reference:
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In-House Wire
Back of
Adapter Box
AC Power Wall
Plug
Three-Way Adapter
Option 5 - Manual Transfer to Fax Station
During a voice call the connection can be transferred to a fax machine. Transfer the call to the fax
extension number using the standard transfer procedure then hang up.
Option 6 - Dedicated Fax Line
This option causes all calls received on Line 3 to be sent to the default fax. Refer to Dedicated Fax
Line in the Operator’s Manual for details.
13.28.3 Sending A Fax
Sending an External Fax
To send a fax over an outside line the procedure is the same as being tied directly to an outside line,
except the system will switch to any unused extension unless restricted.
To send all your faxes from a particular telephone line, restrict all other lines except the line that you
would like to send faxes from. Refer to the Operator’s Manual to set up Line Restriction.
Sending an Internal Fax
The VT3921 System allows you to send a fax to another fax machine connected to the system, without
accessing the telephone company lines. This also allows you to fax an image to your fax card equipped
computer without using telephone company lines.
Note: If the COM light is lit, then the COM line is in use. Wait until the COM line is free before attempting
to make an internal fax call.
There are two options for dialing internal faxes as shown below:
Option 1 - Manual Dialing
1. Select the COM line by pressing # 4.
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2. Using the touch-tone keypad, enter the extension number of the receiving fax.
Option 2 - Automatic Dialing
If you have a fax that allows you to enter the extension number directly into the fax machine, then do
the following:
1. Using the touch tone keypad, enter the following as the telephone number: “#P4PPXPYPZ”
#P4 - Selects the COM line.
X- The first digit of the extension number.
Y- The second digit of the extension number.
Z - The third digit of the extension number.
P - Pauses.
Note: Substitute whatever character your fax machine uses for pauses in place of the “P”s.
13.28.4 Modem Operations
Setting Up Modem Lines
The Adapter Box connected to the modem must be configured as described in Installing The Adapter Box
and Installing of Fax and Modem Equipment.
To limit the lines that a modem can use, refer to Set Up - Line Select Order and in the Operator’s Manual,
Line Restriction.
Since the modem is accessed by an extension number, outsiders cannot connect to computers unless
they are given the modem extension numbers. This simple security keeps computer “hackers” from
discovering a modem line.
You can keep the computer modem set to auto answer because unless the outside caller enters the
extension number of the computer modem, the station will never ring.
There is no system tone detect for modems. Modems connections can be initiated at the station or
remotely.
Station Initiated Modem Connections
Station Initiated External Connections
The computer attached to the modem is programmed the same as if it were connected directly to an
outside line.
Station Initiated Internal Connections
To connect to another modem on the system, the COM line is used.
Note: If the red COM light is lit, then the COM line is in use. Wait until the COM line is free before
attempting to make an internal modem call.
Option 1
1. Make sure that the other computer with a modem is in the HOST mode.
Your modem software package should have a key sequence that needs to be entered in order to set
up the other computer as an auto answering HOST.
2. In your modem software find the menu where you enter the number to dial.
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3. Enter the following in place of the telephone number: #P4PPXPYPZ
#P4 - Selects the COM line.
X- The first digit of the extension number.
Y- The second digit of the extension number.
Z - The third digit of the extension number.
P - Pauses.
Note: In most modem software packages the ”,” (comma) represents a pause. If your modem uses a
different character for the pause, then substitute that character in place of the commas. You may need to
adjust the number of pauses depending on the speed of your computer.
OR
Option 2
1. If you are using a standard “Hayes Compatible” modem, at the modem software prompt enter the
following: ATDT #P4PPXPYPZ
#P4 - Selects the COM line.
X- The first digit of the extension number.
Y- The second digit of the extension number.
Z - The third digit of the extension number.
P - Pauses.
Remote Initiated Modem Connections
To prepare a station for allowing remote access through the modem, the modem and connected computer
should be left on and in the HOST mode. The remote initiator needs to program the communication
software to dial the telephone number, three pauses and the extension number of the desired modem.
13.29 Adapter Box Feature Flow Chart
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1 Pick Global Hold
2 Ring Page
3 Global Ring Connect
4 Redial
5 Dial System-Wide Numbers
6 Broadcast to all System Speaker Phones
7 Enable Call Forwarding
8 Callback/Camp-On
9 Enable Do Not Disturb (DND)
Reference:
Tone/Pulse (Toggle)
Extension Connect
Set Up - Line Ring Preference
Set Up - Line Select Order
Flash Time Adjust (Toggle)
Disable Call Forwarding
Disable Do Not Disturb (DND)
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1 Select Line 1
2 Select Line 2
3 Select Line 3
4 Select COM Line
5 Dial a Speed Dial Number
6 Store a Speed Dial Number
7 Voice Mail Mode (Toggle)
8 Voice Mail Retrieval 8XX Extensions
9 Voice Mail Retrieval 9XX Extensions
Reference:
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