VTech Telecommunications 80-5285-00 Vtech 20-2437 2.4 GHz Cordless Telephone User Manual 1962MANU22 9
VTech Telecommunications Ltd Vtech 20-2437 2.4 GHz Cordless Telephone 1962MANU22 9
Users manual
1
When using your telephone equipment, basic safety precautions should
always be followed to reduce the risk of fire, electric shock and injury,
including the following:
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on the product.
3. Unplug this product from the wall outlet before cleaning. Do not use liquid
cleaners or aerosol cleaners. Use a damp cloth for cleaning.
4. Do not use this product near water (for example, near a bath tub, kitchen
sink, or swimming pool).
5. Do not place this product on an unstable cart, stand, or table. The product
may fall, causing serious damage to the product.
6. Slots and openings in the cabinet and the back or bottom are provided
for ventilation. To protect it from overheating, these openings must not
be blocked by placing the product on the bed, sofa, rug, or other similar
surface. This product should never be placed near or over a radiator or
heat register. This product should not be placed in a built-in installation
where proper ventilation is not provided.
7. This product should be operated only from the type of power source
indicated on the marking label. If you are not sure of the type of power
supply to your home, consult your dealer or local power company.
8. Do not allow anything to rest on the power cord. Do not locate this product
where the cord will be abused by persons walking on it.
9. Never push objects of any kind into this product through cabinet slots as
they may touch dangerous voltage points or short out parts that could
result in a risk of fire or electric shock. Never spill liquid of any kind on
the product.
10. To reduce the risk of electric shock, do not disassemble this product.
Opening or removing cabinet parts other than specified access doors may
expose you to dangerous voltages or other risks. Incorrect reassemb-ling
can cause electric shock when the appliance is subsequently used.
11. Do not overload wall outlets and extension cords as this can result in the
risk of fire or electric shock.
Important Safety Instructions
2
12.Unplug this product from the wall outlet and contact Vtech customer
support under the following conditions:
A. When the power supply cord or plug is damaged or frayed.
B. If liquid has been spilled into the product.
C. If the product has been exposed to rain or water.
D. If the product does not operate normally by following the operating
instructions. Adjust only those controls that are covered by the
operating instructions, because improper adjustment of other controls
may result in damage and will often require extensive work by a VTech
authorized technician to restore the product to normal operation.
E. If the product has been dropped and the cabinet has been damaged.
F. If the product exhibits a distinct change in performance.
13.Avoid using a telephone (other than a cordless type) during an electrical
storm. There may be a remote risk of electric shock from lighting.
14.Do not use the telephone to report a gas leak in the vicinity of the leak.
If you have questions about this product, or if you're having
difficulty with setup or operation, do not return your phone
to the store. Call our Customer Support Center at:
1-800-595-9511
In Canada, call
1-800-267-7377
STOP!!
3
Your VT20-2437 is a unique cordless, 2.4GHz, Digital Spread Spectrum
telephone system, capable of supporting up to 8 Handsets. In addition, by
docking your cellular phone in the Base Unit adapter/charger, you can use
any system Handset or the Base Unit to make calls using your cellular line.
This is an excellent opportunity to take advantage of the liberal ‘nights and
weekends’ or ‘unlimited’ calling plans your cellular provider may offer.
Using additional Handsets, several people can be using the cordless system
at the same time. Some examples:
• One Handset on a call on the HOME Line; another Handset on a call
on the CELLULAR Line; while a third Handset is in Intercom mode with
the Base Unit.
• Two Handsets conferenced on a HOME Line call; while an additional
Handset is on a CELLULAR Line call.
• One Handset in a three-way conference with the HOME and CELLULAR
Lines; while two other Handsets are in Intercom mode.
To order additional system Handsets (model# VT20-2439), battery packs, or
headsets, call VTech Communications Inc at 1-800-595-9511.
MENU DRIVEN DISPLAY
The VT20-2437 Handset features a user-friendly display, making it easy to
access the many features of this multi-Handset, cordless system. The three
black keys, found directly below the LCD screen, are called soft keys. They
are called this because their functions change depending on what you're
doing-making a call, reviewing Caller ID, adding a name and number to your
Phone Book, etc.
For example, when the Handset is in the idle mode, the LCD displays:
In this case, the 3 soft keys access REDIAL, MENU and MEMORY.
When the Handset is active, the LCD displays:
In this case, the 3 soft keys access VOLUME, HOLD and MUTE.
Introduction
H
1
4
Parts Check List
5. Battery Pack
6. AC Power Adapter
7. Telephone Line Cord
8. Owner's Manual
To purchase replacement battery packs, call VTech Communications Inc
at 1-800-595-9511. In Canada, call VTech Electronics Ltd at 1-800-267-7377.
1. Handset
2. Base Unit
3. Handset Charger
4. Belt Clip
Telephone Line Cord
AC Power Adapter
Handset
Battery Pack
Base Unit
Belt Clip
Owner's Manual
OWNER'S MANUAL
Handset Charger
5
The Handset Layout
1. Antenna
2. Message Waiting Indicator
3. Earpiece
4. Headset Jack (2.5mm)
5. Scroll/Function Softkeys
6. HOME (Flash)
7. Dialing Keys(0-9,*,#)
8. Handsfree Speakerphone
9. LCD Display
10. Menu/Function Softkey
11. Off (Clear)
12. CELL (Flash)
13. Battery Compartment(back
of Handset)
14. Intercom/Transfer
15. Volume
16. Microphone
1
2
3
4
5
6
7
8
9
10
13
11
12
14
16
15
6
The Base Unit Layout
THIS DEVICE COMPLIES WITH PART 15 OF THE FCC RULES. OPERATION IS
SUBJECT TO THE FOLLOWING TWO CONDITIONS: 1)THIS DEVICE MAY NOT CAUSE
HARMFUL INTERFERENCE; AND 2)THIS DEVICE MUST ACCEPT ANY
INTERFERENCE RECEIVED, INCLUDING INTERFERENCE THAT MAY CAUSE
UNDESIRED OPERATION. PRIVACY OF COMMUNICATIONS MAY NOT BE
ENSURED WHEN USING THIS PHONE.
MODEL: 20-2437
VTECH TELECOMMUNICATIONS LTD.
MANUFACTURED IN CHINA
COMPLIES WITH 47 CFR Part 68
REGISTRATION NO.: xxxxxxxxxxxx
RINGER EQUIVALENCE: xxx
USOC JACK: RJ11C,RJ14C
TEL. LINE
9V DC
MODEL: 20-2437
DC 7V 900mA
CLASS 2 POWER SOURCE ONLY
CORDLESS TELEPHONE
HAC
REN/IES: xxx
IC: RSS/CNR210
FCC ID: EW780-5285-00
2
3
4
5
1
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
1. Cellular Adapter Release
2. Headset
3. Redial
4. Mute
5. Flash
6. HOME Line
7. Message Waiting LED
8. Hold
9. Conference
10. Spare Battery LED
11. CELLULAR Access
12. Cellular Adapter
13. Page
14. Volume Keys
15. Dialing Keys (0-9, *, #)
16. Home Line Jack
17. Spare Battery Drawer
18. DC Connector
19. Spare Battery Release
20. Headset Jack
7
Setup
To AC outlet
To telephone
jack
To telephone
outlet AC adapter
THIS DEVICE COMPLIES WITH PART 15 OF THE FCC RULES. OPERATION IS
SUBJECT TO THE FOLLOWING TWO CONDITIONS: 1)THIS DEVICE MAY NOT CAUSE
HARMFUL INTERFERENCE; AND 2)THIS DEVICE MUST ACCEPT ANY
INTERFERENCE RECEIVED, INCLUDING INTERFERENCE THAT MAY CAUSE
UNDESIRED OPERATION. PRIVACY OF COMMUNICATIONS MAY NOT BE
ENSURED WHEN USING THIS PHONE.
MODEL: 20-2437
VTECH TELECOMMUNICATIONS LTD.
MANUFACTURED IN CHINA
COMPLIES WITH 47 CFR Part 68
REGISTRATION NO.: xxxxxxxxxxxx
RINGER EQUIVALENCE: xxx
USOC JACK: RJ11C,RJ14C
TEL. LINE
9V DC
MODEL: 20-2437
DC 7V 900mA
CLASS 2 POWER SOURCE ONLY
CORDLESS TELEPHONE
HAC
REN/IES: xxx
IC: RSS/CNR210
FCC ID: EW780-5285-00
Getting Started
Connecting power to Base Unit/Handset Charger
1. Plug the AC power adapter into an electrical outlet, and the DC connector
into the bottom of the Base Unit.
2. Choose the location for your Handset Charger, and plug its power
supply into an electrical outlet.
Installation of Battery Pack
in Handset
Follow the steps below:
1.Remove the battery cover by
pressing on the indent and
sliding downward.
2.Place the new battery pack in
the Handset with the metal
contacts aligned with the charge
contacts in the battery
compartment.
3.Replace the battery cover by
sliding it upwards.
4.If the new battery pack is not
already charged, place the
Handset in its charger, and
allow it to charge for 12 hours.
After initial charge, a
maintenance charge of 8 hours
should be sufficient.
The original Handset that is shipped with your VT20-2437 system will be
automatically registered to the Base. This Handset is HANDSET 1.
As you register additional Handsets to the system, they will be assigned
extension numbers in the following order: HANDSET 2, HANDSET 3,
HANDSET 4, etc.
Whenever a charged Handset battery pack is installed, the Handset will
automatically begin SEARCHING FOR BASE (if previously registered), or
it will prompt you to ENTER BASE ID to register the new Handset. See
Registration and Operation for details.
1
3
2
8
Setup
• The low battery message is
displayed :
• The handset seems completely
dead, the LCD is completely
clear and does not activate
when you press the keys.
Charging Of Handset Battery Pack
The Handset of your VT20-2437 cordless telephone is powered by a
rechargeable battery pack. It charges automatically whenever the Handset is
in its charger.
You should charge the battery pack for 12 hours when you first receive your
phone. You'll know the battery pack needs charging when:
IMPORTANT:
1. Do not dispose of a battery pack in a fire, the cell may explode.
2. Do not open or mutilate the battery pack. Toxic substances may be
released, causing harm to eyes or skin.
3. Exercise care in handling battery packs in order to prevent an accidental
short of the charge contacts, potentially causing the battery pack to
overheat.
4. Do not dispose of this battery pack into household garbage. Contact your
local recycling organization for recommended disposal sites.
Connecting to the Telephone (HOME) Line
Connect the supplied modular phone cord between the wall jack and the jack
located on the bottom of the Base Unit.
Getting Started
9
2
5
13
6
4
8
7
#
9
0
abc
jkl
def
mno
ghi
tuv
pq
rsw x
y z
+
Getting Started
Setup
Installation of your Cellular Handset
Carefully snap your A700 Cellular Handset into the Base Unit docking station.
With the back of the cellular handset leaning against the back wall of the
docking station, and the front of the A700 facing you, slide the phone down,
so that the connecting pins in the docking station lock into the corresponding
slots on the bottom of the A700 Cellular Handset.
NOTE: Your A700 must be docked in the Base Unit and turned ON in order
to access any of the cellular features from you VT20-2437 Handset(s) or Base.
While your A700 is docked in the Base Unit, its battery pack will automatically
be charged. Notice the icon in the upper left corner of the screen, alternating
between a PLUG and a BATTERY.
To remove your A700 from its docking station, carefully tilt it toward you.
The phone will release from the locked position.
10
Checking for Dial Tone
After the battery is charged, press HOME on the Handset. PHONE ON
will appear on the Handset display, and you will hear dial tone. If not, see
In Case of Difficulty.
Tone/Pulse Selection
Your VT20-2437 is set for TONE dialing. See Handset and Base Settings-
SELECT TONE/PULSE AT THE BASE UNIT for details.
CAUTION: Use only the Vtech power supply provided with your cordless
phone.
IMPORTANT:
FOR MAXIMUM PERFORMANCE OF YOUR
CORDLESS TELEPHONE SYSTEM:
1. Choose a central location for your Base Unit,
making sure cellular reception is strong at
your chosen location.
2. Install your Base Unit and Extension Handsets
away from electronic equipment, such as
personal computers, television sets and
microwave ovens.
3. In locations where there are multiple cordless
telephones, separate base units as much as
possible.
4. Install your telephone equipment away from
heat sources and sunlight.
5. Avoid excessive moisture, dust or extreme
cold.
Setup
Getting Started
BEFORE USING YOUR HANDSET(S), CAREFULLY PEEL OFF THE
PROTECTIVE FILM, COVERING THE DISPLAY.
11
CAUTION: TO
REDUCE RISK OF FIRE,
USE ONLY VTECH
80-5017-00-00
CAUTION: TO
REDUCE RISK OF FIRE,
USE ONLY VTECH
80-5017-00-00
BATTERY
INSTALL
THIS
SIDE UP
1
3
2
THIS DEVICE COMPLIES WITH PART 15 OF THE FCC RULES. OPERATION IS
SUBJECT TO THE FOLLOWING TWO CONDITIONS: 1)THIS DEVICE MAY NOT CAUSE
HARMFUL INTERFERENCE; AND 2)THIS DEVICE MUST ACCEPT ANY
INTERFERENCE RECEIVED, INCLUDING INTERFERENCE THAT MAY CAUSE
UNDESIRED OPERATION. PRIVACY OF COMMUNICATIONS MAY NOT BE
ENSURED WHEN USING THIS PHONE.
MODEL: 20-2437
VTECH TELECOMMUNICATIONS LTD.
MANUFACTURED IN CHINA
COMPLIES WITH 47 CFR Part 68
REGISTRATION NO.: xxxxxxxxxxxx
RINGER EQUIVALENCE: xxx
USOC JACK: RJ11C,RJ14C
TEL. LINE
9V DC
MODEL: 20-2437
DC 7V 900mA
CLASS 2 POWER SOURCE ONLY
CORDLESS TELEPHONE
HAC
REN/IES: xxx
IC: RSS/CNR210
FCC ID: EW780-5285-00
Spare Battery Charger/Power Backup Function
The VT20-2437 uses the spare battery charger in the Base Unit to provide
operational backup in the event of a power failure. With the a fully charged
battery pack in the spare battery charger, you will still be able to place and
receive calls from the Handset for up to one hour. You may want to use your
cellular phone during the power outage in order to conserve battery life, for
making and receiving calls on your VT20-2437 using your HOME line.
The spare battery pack can also be used to replace a drained handset battery,
ensuring uninterrupted use.
NOTE :
When using the VT20-2437 during Power Backup mode, audio quality may
be compromised due to reduced power availability. In addition, Base
Speakerphone volume is limited to conserve battery life.
1. Open the spare battery charger
by pressing the release button,
located on the left-hand side of
the Base Unit. A drawer will
open to reveal the spare battery
compartment.
2. Place a battery pack in the
drawer with the charge contacts
facing up and to the right.
3. Push the drawer closed.
The spare battery takes 24 hours to
fully charge a drained battery.
Getting Started
12
Registration and Operation
Registration And Operation Of The VTech VT20-2439 Accessory
Handset
Your VTech 20-2437 system can register up to 8 Handsets.
The VTECH accessory Handset consists of the following:
Setup Of The VT20-2439
Accessory Handset
1.Plug the AC power adapter into
an electrical outlet.
2. Remove the Handset battery
cover by pressing on the indent
and sliding downward.
3.Place the new battery pack in the
Handset, with the metal contacts
aligned with the charge contacts
in the battery compartment.
4. Replace the battery cover by
sliding it upward.
5. Place the Handset in the Charge
Cradle, and allow it to charge for
12 hours. After the initial charge,
a maintenance charge of 8 hours
should be sufficient.
Handset Battery Pack Handset Charger
Belt Clip
1
5
3
Handset Charger
Getting Started
13
Enter Base ID Code into the Handset
1. After charging the Handset, remove it
from its Charge Cradle; the screen will
display:
alternating with this screen:
2. If, after charging the Handset, you see:
3. Press NEW. You will now see the
ENTER BASE ID screen as described in
step 1.
4. Find the BASE ID Code, located on the
bottom of the Base Unit.
5. Enter the 15-digit Base ID Code into the
Handset; then press OK.
Registration and Operation
OK
7. If the Handset displays REJECTED BY BASE or continues to display
SEARCHING FOR BASE for well beyond 60 seconds, try the registration
process again by repeating the above steps.
6. Wait approximately 15 to 60 seconds.
You will hear confirmation beeps from
the Base and Handset. The newly
registered Handset will now assign
itself the lowest handset number not
previously assigned to a different system
Handset (1 through 8).
MENU
Getting Started
NOTE: Your Handset that comes with the VT20-2437 system is registered
to the Base at the factory. The following steps are for registration of
additional Handsets (model# VT20-2439):
Note : Base ID codes are 15 digits long and can include the following characters :
0, 1, 2, 3, 4, 5, 6, 7, 8, 9, * , or # .
BS ID
46 005062 457731 3
14
Basic Operation
Handset Icons
Icon Description
In Use indicator
On steady when a parallel set is in use.
On steady with one or more numbers next to it, indicating
which extensions are using the line. For example, H 02
indicates that Base (0) and Handset 2 are on a call using the
HOME line.
Intercom indicator
On steady with the extension numbers currently on an
intercom call. For example, 02 indicates that the Base and
Handset 2 are on an intercom call.
Battery indicator (Only in Handset)
Cycles (Low, Medium, and High) when Handset battery is
charging.
Flashes when a low battery condition is detected.
Enhanced Mode indicator
On steady when active Handset is in Enhanced mode.
Mute indicator
On steady when the Handset microphone is muted.
Hold indicator
On steady when the line is on hold.
Handset Registration indicator (Only in Handset)
FF is displayed when a Handset is either not registered,
or is searching for a Base unit.
Cell Phone in Data session
A registered Handset is accessing cell phone data
(e.g., Address Book)
M
H
R
Handset and Base Indicators
E
H
C
D
15
Basic Operation
Light
HOME Line
Message
Waiting
Home
Cellular
Mute
Power/Power
Backup
Headset
Description
• Flashes to indicate that you have new messages in your
voicemail. Service must be subscribed to through your
local telephone company.
Description
• Flashes to indicate that you have new messages in your
voicemail. Service must be subscribed to through your
local telephone company.
• Glows when HOME line is in use.
• Slowly flashes when another telephone on the same line
(parallel extension) is in use, or when the call is on hold.
• Flashes rapidly to indicate an incoming call.
• Glows when CELLULAR line is in use.
• Slowly flashes when the call is on hold.
• Flashes rapidly to indicate an incoming call.
• Lights when Base microphone is muted.
• On when Base Unit is receiving power.
• Flashes slowly when system is in Power Backup mode.
• Blinks momentarily when a battery pack is installed
in the Base Unit charger.
• Lights when the Headset option is in use on the Base
Unit.
Handset and Base Indicators
Light
Message
Waiting
Handset Lights
Base Lights
16
Basic Operation
The VT20-2437 has an advanced
design that uses a menu structure and
soft keys to access all of the built-in
features.
Example of the idle mode display:
Soft Menu Functions
RDL (Redial) from the Handset
Press RDL to display the last 5 telephone numbers dialed. The number on
the top line is the most recent number dialed.
• Use the scroll keys to select the desired the number.
• To dial the number, you can simply press a LINE or the HANDSFREE
key.
• You can erase a redial number by scrolling until it is highlighted, then
press SELECT, and then ERASE.
• You can save a redial number to phone book memory by scrolling until
it is highlighted, then press SELECT, and then press SAVE. Then add
a NAME to your entry by following the instructions under To Store
a Number/Name.
HANDSET MENU
With the Handset in the idle (OFF) mode, press the MENU key to access the
following options:
• CALL HISTORY (Caller ID)
• CELL CALLS LOG
• CELL PHONE BOOK
• HANDSET SETTINGS
• BASE SETTINGS
• REGISTER
Use the scroll keys to select the desired option, then press OK.
Press the OFF/CLEAR key to step back through the menu structure. Press
and hold the OFF/CLEAR key to return to the idle menu.
17
Basic Operation
• From the idle (OFF) mode, press MENU.
CALL HISTORY is highlighted. Press
OK. The Caller ID information of the
most recent inbound call will be
displayed:
• To view other Caller ID records, use the
scroll keys. You can scroll from
newest to oldest record by using the
scroll key, or from oldest to newest
by using the scroll key.
Call History (Caller ID)
Caller ID - Call Waiting ID
As new Caller ID/Call Waiting ID are received, your Handset displays will
alert to the new, Caller ID records, for example:
The number of new calls displayed on each system Handset may not be the
same. If, for example, you answer a call on Handset 2, that Handset will
not count the Caller ID information for that call as new. However, the other
registered Handsets displays will consider it a new call, and add it to the
NEW CALLS total.
After you review all new Caller ID records, the NEW CALLS status will no
longer be displayed on that specific Handset.
The following information explains how to access Caller ID records(Call
History):
• To dial the displayed number, press the
desired LINE key.
• If you need to dial the number differently
than how it is displayed, press MENU.
DIAL OPTION * is highlighted. Press
OK.
• Scroll to the desired dialing option, then
press the desired LINE key to dial the
phone number.
H
Your VT20-2437 is capable of displaying the name and/or number of the party
calling before you answer the phone (Caller ID). It is also capable of
displaying Caller ID information in conjunction with a Call Waiting alert
signal (Call Waiting Caller ID). With Call Waiting Caller ID, the Caller ID
data is displayed so you can decide whether to answer the incoming call, or
continue with your current conversation.
18
Basic Operation
Call History (Caller ID)
DIAL
DIAL OPTION SHORTCUT
With a Caller ID record displayed, press *. The 4 possible dialing options
are displayed. Scroll to the desired dialing option, then press HOME or CALL
to dial.
You can also delete and save Caller ID records in the Directory:
DELETE
With a Caller ID record displayed, press MENU.
Scroll to DELETE CID 4. Press OK.
The CID record is displayed, with the choices THIS (delete only this record)
and ALL (delete all CID records).
If you press THIS, the displayed CID records will be deleted, and you will hear
a confirmation beep.
If you press ALL, the screen will ask you Are You Sure? If you're sure, press
YES, and all CID records will be deleted. If you decide not to delete all CID
records, press NO.
DELETE SHORTCUT
With a Caller ID record displayed, press 4.
The CID record is displayed, with the choices THIS (delete only this record)
and ALL (delete all CID records).
If you press THIS, the displayed CID records will be deleted, and you will hear
a confirmation beep.
If you press ALL, the screen will ask you Are You Sure? If you're sure, press
YES, and all CID records will be deleted. If you decide not to delete all CID
records, press NO.
SAVE TO MEMORY
To save a displayed Caller ID record into the directory, press MENU.
Scroll to SAVE TO MEM 7. Press OK. -OR-
With the CID record displayed, press 7. The record has been stored in the
directory.
If the record you wish to save does not have a name (OUT OF AREA, for
example), the screen will ask you to PLEASE ENTER A NEW NAME. Use
the keypad to enter the name, then press SAVE. A guide to the letters and
characters can be found in the section entitled Memory.
H
19
Basic Operation
Handset and Base Settings
CELL CALLS LOG
Select this menu option to view calls
made and received on the CELLULAR
line. You can view:
CELL PHONE BOOK
With your cellular phone docked in the
Base Unit adapter, you can access phone
numbers stored in your cell phone’s
phone book memory from any Handset
registered to your VT20-2437 system.
After selecting CELL PHONE BOOK
from the Handset menu, the screen will
display:
Enter the first letter or letters of the entry
you’re searching for. If you make a
mistake, press CLR to backspace. Then,
press FIND.
With the desired entry displayed press
HOME or CELL to dial.
NOTE: Adjusting Handset and Base
Settings affects the VT20-2437 Base and
Handset(s). It does not affect the A700
Cellular Phone.
RINGERS
NOTE: The Handset and Base ringers are
adjusted separately. In addition, the
HOME and CELLULAR lines are adjusted
separately, as well.
At the Handset:
Press MENU, then scroll to either
HANDSET or BASE SETTINGS, then
press OK.
NOTES ABOUT CALLER ID & CALL WAITING CALLER ID
These are subscription services, provided by most regional telephone
service providers. You must subscribe to these services to get the benefits
of these features. If you do not subscribe to Caller ID services, you can
still use yourVT20-2437 and the other features it offers.
Due to regional incompatibilities, Caller ID information may not be
available for every call you receive. In addition, the calling party may
intentionally block their name and phone number from being sent.
CALL HISTORY
CELL CALLS LOG
CELL PHONE BOOK
HANDSET SETTINGS
MISSED CALLS
INCOMING CALLS
OUTGOING CALLS
SEARCH FOR
FIND
20
Basic Operation
Handset and Base Settings
• LOW BATT TONE (in HANDSET SETTINGS)
Select this option to turn the Low Battery warning tone On or Off. Press
the OFF or ON soft keys, to make your selection. Press OK to confirm your
selection and return to the Handset Settings menu. When set to ON, the
Handset will emit a warning tone when a Low Battery condition is detected.
This feature has been preset to ON at the factory.
• RANGE TONE (in HANDSET SETTINGS)
Select this option to turn the Out of Range warning tone On or Off. Press
the OFF or ON soft keys, to make your selection. Press OK to confirm your
selection and return to the Handset Settings menu. When set to ON, the
Handset will emit a warning tone whenever the Handset is taken out of
range of the Base. This feature has been preset to ON at the factory.
• KEYPAD TONE (in HANDSET and BASE SETTINGS)
Select this option to turn the Keypad tones On or Off. Press the OFF or
ON soft keys, to make your selection. Press OK to confirm your selection
and return to the previous menu. When set to ON, a beep is heard whenever
a key is pressed. This feature is preset to ON.
• CONTRAST (in HANDSET SETTINGS)
Select this option to adjust the contrast level of the Handset display. Use
the scroll keys to make your selection. The handset display will
automatically adjust as you make your selection. Press OK to confirm your
selection and return to the Handset Settings menu.
RINGERS (or BASE RINGERS) will
be highlighted. Press SET.
C
H
C
H
VOLUME :
Use to sample the choices of
loudness. There are five:
OFF, LOW, MEDIUM, MEDIUM-
HIGH and HIGH. Press OK to
confirm your selection.
MELODY :
Use to sample the six melodies. Press SAVE to confirm your selection.
Base Unit:
Press MENU, scroll to BASE SETTINGS, then press OK. Now follow the
same procedure used for the Handset Ringers.
21
Handset and Base Settings
Basic Operation
• ENHANCED MODE (in BASE SETTINGS)
Your VT20-2437 has an enhanced feature, designed to improve sound
quality and range. If you are using your VT20-2437 in an area with
interference, the Enhanced Mode feature can help to improve both the
sound quality and operating range. Actual range will depend on your
environment. You can manually turn Enhanced Mode ON and OFF, or
select AUTO mode.
To select the Enhanced Mode setting:
With the Handset in the idle (on hook) mode, press MENU.
Scroll to BASE SETTINGS, then press OK.
Scroll to ENHANCED MODE, then press SET.
Select ON to enable Enhanced Mode. When the Handset is in use, an ‘ E ’ icon
will appear in the upper left corner of the display, indicating that this feature
is active.
Select OFF to disable Enhanced Mode.
Select AUTO to allow your VT20-2437 Handset to activate this feature
automatically, when conditions warrant it. Your VT20-2437 is reset at the
factory for AUTO mode.
Scroll to the desired setting, then press OK.
NOTE: When Enhanced Mode is activated, your VT20-2437 will consume more
battery power. This means the standby and talk time of your Handset(s) will
be shorter.
• RENAME (in HANDSET SETTINGS)
Naming Your Handset(s)
You can personalize each Handset, giving it a name (Dad’s Phone, or Mary’s
Office, for example) instead of HANDSET 1, etc.
With the Handset in the idle (on hook) mode:
· Press MENU.
· Scroll to HANDSET SETTINGS, then press OK.
• SET PULSE/TONE (in BASE SETTINGS)
·Scroll to SET PULSE/TONE, then press SET.
·Use the UP and DOWN arrow keys to highlight the desired dialing mode
- TONE or PULSE. Press OK to confirm your choice.
NOTE: Your VT20-2437 is preset for TONE dialing, the desired mode for
most areas.
22
Basic Operation
· Scroll to RENAME, then press SET.
· Using the dialing keys, enter the desired name. A guide to the letters and
characters can be found in the section entitled Memory. The
softkey will move the cursor to the right. Press MORE to give you the
DEL (delete) and SPACE options. Press BACK to return to the previous
screen.
· Press SAVE to confirm your Handset name.
Handset and Base Settings
23
Basic Operation
Register
Handset Deregistration (in Base Settings)
You can deregister all Handsets at one time. This causes the Base Unit to ‘forget’
that it has any Handsets at all. You may never have to perform this procedure.
One possible reason for deregistration is if you have the maximum number
of Handsets (8) registered to your Base, and one Handset should require
replacement, the Base will not register the ‘new’ Handset, because its eight
memory slots are occupied. The deregistration procedure will clear the Base
Unit’s memory, and you will be able to register each Handset again. Individual
Handsets cannot be deregistered.
CAUTION: Once you deregister, your Handsets will not be capable of making
or receiving calls. You will still be able to use the Base Speakerphone. You
will need to re-register each Handset, one at a time!!
To Deregister all Handsets:
· Using a Handset, in the idle (OFF) mode, press MENU.
· Scroll down to BASE SETTINGS, then press OK.
· Scroll down to DEREGISTER ALL, then press SET.
All system Handsets have been deregistered. To register your Handsets again,
see Registration and Operation, located in the Getting Started section of the
User’s Manual, for details.
24
Basic Operation
Each Handset can store up to 50 names/numbers in memory. Each memory
location can hold up to 32 digits and up to 16 characters for the name.
When prompted to ENTER NAME, use the digit keys to 'spell' the name. Each
press of a particular key causes characters to be displayed in the following
order:
Number Key
1
2
3
4
5
6
7
8
9
0
#
Characters (in order)
& ' , . 1
A B C a b c 2
D E F d e f 3
G H I g h i 4
J K L j k l 5
M N O m n o 6
P Q R S p q r s 7
T U V t u v 8
W X Y Z w x y z 9
0
#
*
*
Memory
Memory
25
Basic Operation
To Store a Number/Name:
• Starting from the idle screen,
enter the number you want to
store in memory. If you make a
mistake, press CLEAR to
backspace.
• Be sure to include long distance
codes and pauses, (using the
Pause softkey) if necessary.
Press the MEM softkey.
• You will then be prompted to
ENTER NAME. Use the digit
keys to 'spell' the name. If you
make a mistake, press the CLR
softkey. To enter a space press
. When finished, press SAVE.
• If there is space available in
memory, the number/name will
be saved and the Handset will
return to idle mode.
• If the memory is full the
Handset will display
PHONEBOOK IS FULL and
exit to the idle screen without
saving the entry.
Memory
26
To Search For and Dial a Number/
Name:
• Starting from the idle screen,
press the MEM softkey to review
memory contents.
• Using the softkeys
scroll through the memory
contents in alphabetical order.
• Or, you can press the FIND
softkey, enter the first few
chararcters of the name and then
press FIND to search. If you
make a mistake, press CLR
softkey. The closest match, in
alphabetical order, will be
displayed.
• Once you find the entry you
want, simply press a LINE key
or HANDSFREE to dial the
number.
To Delete a Number/Name:
• Using the steps in To Search
For and Dial a Name/Number,
locate the entry you want to
delete.
• Press the EDIT softkey. The
Handset will display:
Memory
Basic Operation
27
• Press the DEL softkey. The
Handset will display:
• To delete this record, press THIS.
• To confirm the deletion of ALL
records, press YES. To exit
without deleting press NO.
To Edit a Number/Name
• Using the steps in To Search
For and Dial a Number/Name,
locate the entry you want to edit.
• Press the EDIT softkey twice.
The Handset will display:
• Select NAME or NUM. Using
the softkey move the cursor
to the character you want to edit
and then enter the corrections as
needed. Press MORE to access
DEL, BACK and PAUSE/
SPACE functions. When
finished press the SAVE softkey.
To exit without saving press
OFF.
• When finished the handset will
display the edited entry.
•Memory
Basic Operation
28
Advanced Operations
Handset and Base Operation
Making Calls on the HOME line
From the Handset
• Press HOME (or, HANDSFREE
to use the Handset Speakerphone
feature).
Dial the phone number.
-OR-
• Dial the phone number first;
then press HOME or
HANDSFREE.
From the Base Unit
• Just like the Handset, you can
either access a dial tone first,
then dial your number, or you
can dial your number first, then
press HOME.
Making Calls on the Cellular Line
NOTE: Your cellular phone must be
docked in the Base Unit and turned
on!
From the Handset
• Dial the phone number first,
then press the CELL key.
From the Base Unit
• Dial the phone number first,
then press the CELLULAR key.
•
29
Advanced Operations
Handset and Base Operation
Redial from the Handset
Each system Handset will remember the last 5 phone numbers dialed.
From the idle mode, press RDL. Scroll until the desired phone number
is highlighted. Then press the appropriate LINE key to dial the number
( follow the above instructions in Making Calls).
You can also delete and save ‘redial’ numbers in the Directory.
ERASE
Press RDL. Scroll to the desired phone number, press SELECT, then press
ERASE.
SAVE
Press RDL. Scroll to the desired phone number, press SELECT, then press
SAVE.
You’ll then be prompted to ENTER NAME. Use the keypad to enter the
letters of the name. If you make a mistake, press CLR to backspace. To
insert a space, press . When finished, press SAVE.
For more information on entering phone numbers into the Directory, see the
section entitled Memory.
Redial from the Base Unit
The VT20-2437 Base Unit stores the last phone number dialed from it.
• Press REDIAL, then press the desired LINE key.
Answering Calls
From the Handset
Press the appropriate LINE key, or HANDSFREE to use the Handset
Speakerphone option.
If the Handset is active on one line when the idle line rings, you will
hear a special alert tone, signifying an inbound call. This alert is
designed to minimize disruption of the call in progress. You can then:
Press OFF twice to end the first call, then answer the new call;
- or -
Press the appropriate LINE key to answer the new call. The
original call will automatically be placed on HOLD. You can
end the ‘new’ call by pressing OFF, then return to the original
call by pressing the appropriate LINE key.
You can also Conference both lines together. See Conference Calling,
further on in this User’s Manual.
From the Base Unit
If the line is ringing, pressing the appropriate LINE key will answer the
inbound call.
Press the LINE key to end your call.
30
Advanced Operations
Flash Function
During an active call pressing either the
MUTE soft key on the Handset or the
MUTE key on the Base (when in
Speakerphone or Headset mode), will
disable the microphone. Press MUTE
key again to return to normal 2-way
conversation.
From the Handset :
• Press the HOLD soft key to place a
call on hold. To return to the call
press the LINE.
From the Base :
• During an active call, press HOLD
to place a call on hold. The LINE
key will flash to indicate a call is
on hold.
• To return to the call, press the
appropriate LINE key.
You can use your VT20-2437 with services
such as call waiting. Simply press the
LINE key on the Handset or the FLASH
key on the Base to flash the line.
Mute Function
If the Base is active on one line when the idle line rings, you will hear a special
alert tone, signifying an inbound call. This alert is designed to minimize
disruption of the call in progress. You can then:
• Press the active LINE key to end the first call, then answer the new call;
- or –
• Press the HOLD to place the original call on hold. After that, press the
appropriate LINE key to answer the new call. You can end the ‘new’
call by pressing the active LINE key. Return to the original call by
pressing the appropriate LINE key.
You can also Conference both lines together . See Conference Calling, further
on in this User’s Manual.
Handset and Base Operation
Hold Function
31
Advanced Operations
Handset and Base Operation
How to adjust the Handset Volume( also applies to the Handset Speakerphone)
NOTE: The Handset must be IN USE to adjust the volume
• Press the VOLUME key, located directly
below the lower left corner of the
display.
• Use the keys directly below the /
symbols on the display or the
VOLUME key to raise or lower the
Handset volume. Notice the change
in the display graph as you adjust the
volume. An increase in volume will
be represented by an increase in
shaded area on the graph. A decrease
in volume will result in a reduction
of the shaded area.
• Press the OK key (top, center) to confirm
your adjustment.
-OR-
There are 2 ways to adjust Handset volume
H
H
Press the VOLUME soft key, located on the lower right edge of the Handset.
Repeated pressing of the VOLUME key will cycle through the 5 volume levels.
A rapid succession of beeps indicates you have reached the maximum or
minimum volume setting.
Intercom Function (from the
Handset)
Press INTERCOM/TRANSFER on
any registered Handset.
The screen will display your options,
for example:
BASE
HANDSET 1
HANDSET 2
HANDSET 3
GLOBAL PAGE *
Base Speakerphone or Headset
Volume
• During an active call simply press the
Volume UP or DOWN keys to adjust the
Speakerphone or Headset volume.
32
Highlight the desired destination of your intercom then press OK. Your
screen will display CALLING HANDSET __, CALLING BASE, or
PERFORMING GLOBAL PAGE.
The recipient's screen will display INTERCOM FROM HANDSET 1, or
GLOBAL CALL FROM HANDSET 1.
The recipient presses INTERCOM/TRANSFER to engage in conversation with
the person initiating the page.
NOTE: When you initiate a GLOBAL PAGE, the first recipient to respond
by pressing INTERCOM/TRANSFER will be able to talk to you via the
intercom. Others can join the ongoing intercom call by calling one of the
parties involved in the intercom. The unit beeps whenever a party joins an
ongoing call.
Global Page from the Base Unit
Press PAGE on the Base Unit to page all registered Handsets. All Handsets
will display:
Press INTERCOM/TRANSFER on the Handset to engage in an Intercom call
with the Base.
Transferring Calls
You can transfer calls on the VT20-2437 system from Handset to Handset,
or Handset to Base.
Blind Transfer
You can directly transfer any active call from a Handset to another VT20-
2437 extension without notification by doing the following steps:
• Handset must be on an active call.
• Press the INTERCOM/TRANSFER; scroll to the desired destination of
your transfer. Then press OK.
• When the designated extension answers, the call will automatically be
connected to that extension.
• An unanswered call will ring back to the originating Handset if not
answered within 30 seconds.
Announced Transfer:
You can perform an announced transfer (call and advise another extension)
of an active call by doing the following steps:
• Handset must be on an active call.
• Place the active call on HOLD.
• Press the INTERCOM/TRANSFER; scroll to the desired destination of
your transfer. Then press OK.
• When the other extension answers the intercom call, explain they have
an active call waiting.
• Both extensions press OFF to end the intercom call.
Handset and Base Operation
Advanced Operations
GLOBAL CALL FROM
BASE
33
H C
Handset and Base Operation
H
CCH
Line in Use Indication
Active (off-hook) Handsets:
During a call, the Handset screen will
display, in the upper left corner, the
LINE icon(s) and the HANDSET/BASE
number(s) (1 – 8; 0 for the Base) currently
in use.
Idle (on-hook) Handsets:
During a call, the idle Handset(s) will
display:
When one or both lines are currently in
use by a parallel set (a telephone device
other than your VT20-2437 system), all
registered Handsets will display:
Handsfree Speakerphone Operation
Your VT20-2437 Handset has a built-in handsfree Speakerphone. This feature
allows you to stand the Handset upright on a table or desktop and have
handsfree conversations. For more information, refer to MAKING CALLS
in HANDSET AND BASE OPERATION.
Switching from the Handset Earpiece to Handsfree
While on a call using the Handset earpiece, press HANDSFREE on the lower
left portion of the Handset.
To return to the Handset earpiece, press HANDSFREE again.
Base Speakerphone Operation
The Base of your VT20-2437 system is equipped with a duplex Speakerphone.
This is a very useful feature for handsfree conversations or conference calls
at the base unit. For more information, refer to MAKING CALLS in
HANDSET AND BASE OPERATION.
Advanced Operations
H
When both lines are in use at the same time, the L_EXTENSION IN USE
message will alternate between 1 and 2.
• The other extension presses the LINE key, HANDSFREE or
SPEAKERPHONE to pick up the call on hold.
34
Handset and Base Operation
Message Waiting Indication
The VT20-2437 is compatible with optional voicemail service provided by
some local telephone companies. If you subscribe to this service, and you
have new, unplayed messages in your voicemail, a Visual Message Waiting
Indicator (VMWI) signal is transmitted by your local telephone company.
The 20-2437 will detect a VMWI signal and activate the Message Waiting lights
on the Base and Handset.
After you check your messages, the Message Waiting indicators will
automatically turn off.
Please note that whenever new, unplayed messages are stored in your
voicemail, the local Telephone Company will continue to send a VMWI signal.
Conference Calling
The VT20-2437 is capable of supporting the conferencing of up to three
Handsets, the HOME line, the CELLULAR line and the Base Speakerphone,
on one or more conference calls.
To enter a conference call, simply access the line with two or more extensions
by pressing a LINE key (or HANDSFREE on the Handset).
The LINE icon and the extension numbers of all participants will be displayed
in the upper left corner of the Handset .
2-LINE Conference Calls (Handset or Base)
• Make or answer a call on the HOME or CELL Line. Place the call on Hold.
• Make or answer a call on the other line. Press CONF. You and your parties
on the HOME and CELL Lines are now on a 3-way call.
• Press the HOME or CELL on the Base Unit or any system Handset to join
the Conference call.
• To drop a line from the Conference Call, press DROP on the Handset.
Your screen will display:
• Scroll to the desired option, then press OK.
Advanced Operations
Low Battery Indication
When a low battery is detected, the Battery icon will flash and a warning
beep is played. The status message LOW BATTERY will also be displayed
when the Handset is in idle mode. To prevent an unexpected call drop, a
drained Handset battery should be replaced by a fully charged spare battery.
DROP HOME LINE
DROP CELL LINE
DROP BOTH LINES
35
Additional Information
Headset Operation
Your VT20-2437 Handset is equipped with a 2.5mm Headset Jack for use with
an optional accessory Headset for hands-free operation. If you choose to use
the Headset option, you must obtain an optional accessory Headset, which
is compatible with the VT20-2437.
To purchase a Headset, call VTECH Customer Service at 1-800-595-9511.
Once you have a compatible 2.5mm Headset, locate the Headset Jack on the
VT20-2437 Handset. Connect the plug on the Headset cord to the jack on the
cordless Handset. The plug should fit securely. Do not force the connection.
Headset Operation connected to
the Handset
NOTE :
Whenever a compatible Headset is
connected to the cordless Handset,
the microphone on the Handset will
be muted. This is done to limit the
effect of background noise.
Many compatible Headsets have a
reversible, monaural design. You
can wear your Headset on either ear,
leaving one ear free for room
conversation.
Headset Operation connected to
the Base Unit
The same type of Headset can be
connected to the Base Unit. Facing the
Base, the Headset jack can be found
on the left front edge. When using
a Headset attached to the Base, calls
are made and answered by pressing
the HEADSET, then the LINE key.
The LINE key is also used to end
your call. The Base Speakerphone
and Base Headset cannot be used
simultaneously. However, you can
switch between the two modes
without disconnecting your Headset.
Belt Clip
The VT20-2437 is also equipped with
a detachable belt clip. Align the pins
on the inside edge of the clip with
the notches on the sides of the VT20-
2437 Handset. The belt clip should
snap securely into place. Do not force
the connection.
36
Taking Care Of Your Telephone
Your VT20-2437 cordless telephone contains sophisticated electronic parts, so
it must be treated with care.
Avoid rough treatment
Place the Handset down gently. Save the original packing materials to protect
your telephone if you ever need to ship it.
Avoid water
Your telephone can be damaged if it gets wet. Do not use the Handset outdoors
in the rain, or handle it with wet hands. Do not install your Base Unit near
a sink, bathtub or shower.
Electrical storms
Electrical storms can sometimes cause power surges harmful to electronic
equipment.
For your own safety, use caution when using electric appliances during storms.
Cleaning your telephone
Your telephone has a durable plastic casing that should retain its luster for
many years. Clean it only with a soft cloth slightly dampened with water
or a mild soap. Do not use excess water or cleaning solvents of any kind.
Remember that electrical appliances can cause serious injury if used when
you are wet or standing in water. If your Base Unit should fall into water,
DO NOT RETRIEVE IT UNTIL YOU UNPLUG THE POWER CORD AND
TELEPHONE LINE CORDS FROM THE WALL. Then pull the unit out
by the unplugged cords.
Maintenance
Additional Information
37
In Case Of Difficulty
If you have difficulty operating your phone, the suggestions below should
solve the problem. If you still have difficulty after trying these suggestions,
call VTECH Communications at 1-800-595-9511. In Canada, call VTECH
Electronics at 1-800-267-7377.
The Phone Doesn't Work At All
• Make sure the Power Cord is plugged in.
• Make sure the telephone line cord is plugged firmly into the Base Unit
and the telephone wall jack.
• Make sure the batteries are properly charged. If the 'LOW BATTERY'
message is shown, the battery pack needs charging.
• Is the Handset registered to the Base? See Registration and Operation.
No Dial Tone
• First check all the suggestions above.
• If you still don't hear a dial tone, disconnect the Base Unit from the telephone
jack and connect a different phone. If there is no dial tone on that phone
either, the problem is in your wiring or local service. Contact your local
telephone company.
You Get Noise, Static, Or A Weak Signal Even When You're Near The
Base Unit
• Household appliances plugged into the same circuit as the Base Unit
can sometimes cause interference. Try moving the appliance or the Base
Unit to another outlet.
You Get Noise, Static, Or A Weak Signal When You're Away From The
Base Unit
• You may be out of range. Either move closer to the Base, or relocate
the Base Unit.
• The layout of your home may be limiting the range. Try moving the Base
Unit to another position.
The Handset Does Not Ring When You Receive A Call
• Make sure you have the Handset ringer activated. To set the ringer,
see HANDSET SETTINGS and BASE SETTINGS.
• Make sure the telephone line cord is plugged firmly into the Base Unit
and the telephone jack. Make sure the power cord is plugged in.
• You may be too far from the Base Unit.
• You may have too many extension phones on your telephone line to allow
all of them to ring. Try unplugging some of the other phones.
Additional Information
38
You Hear Other Calls While Using Your Phone
• Disconnect your Base Unit from the telephone jack, and plug in a regular
telephone. If you still hear other calls, the problem is probably in your
wiring or local service. Call your local telephone company.
You Hear Noise In The Handset, And None Of The Keys Or Buttons
Work
• Make sure the power cord is plugged in.
Common Cure For Electronic Equipment
If the unit does not seem to be responding normally, then try putting the
Handset in the cradle. If it does not seem to respond, do the following (in
the order listed) :
1. Disconnect the power to the Base.
2. Disconnect the Handset battery, and spare battery pack, if applicable.
3. Wait a few minutes.
4. Connect power to the Base.
5. Re-install the battery pack (s)
6. Watch for Handset to display :
then
In Case Of Difficulty
Additional Information
39
Warranty Statement
What does this limited warranty cover?
• The manufacturer of this VTECH product, VTECH Communications,
warrants to the holder of a valid proof of purchase (“Consumer” or “you”)
that the product and all accessories provided by VTECH in the sales package
(“Product”) are free from material defects in material and workmanship,
pursuant to the following terms and conditions, when installed and used
normally and in accordance with operation instructions. This limited
warranty extends only to the Consumer for Products purchased and used
in the United States of America.
What will VTECH Communications do if the Product is not free from
material defects in materials and workmanship during the limited
warranty period (“Materially Defective Product”)?
•During the limited warranty period, VTECH’s authorized service
representative will repair or replace at VTECH’s option, without charge,
a Materially Defective Product. If we repair this product, we may use new
or refurbished replacement parts. If we choose to replace this product, we
may replace it with a new or refurbished product of the same or similar
design.VTECH will return repaired or replacement products to you in
working condition. VTECH will retain defective parts, modules, or
equipment. Repair or replacement of Product, at VTECH‘S option, is your
exclusive remedy. You should expect the repair or replacement to take
approximately 30 days.
How long is the limited warranty period ?
•The limited warranty period for the product extends for ONE(1)YEAR from
the date of purchase if we repair or replace a Materially Defective Product
under the terms of this limited warranty. This limited warranty also applies
to repaired or replacement Products for a period of either (a) 90 days from
the date the repaired or replacement Product is shipped to you or (b) the
time remaining on the original one-year warranty; whichever is longer.
What is not covered by this limited warranty ?
This limited warranty does not cover
1. Product that has been subjected to misuse, accident, shipping or other
physical damage, improper installation, abnormal operation or handling,
neglect, inundation, fire, water or other liquid intrusion; or
2. Product that has been damaged due to repair, alteration or modification
by anyone other than an authorized service representative of VTECH; or
3. Product to the extent that the problem experienced is caused by signal
conditions, network reliability or cable or antenna systems; or
4. Product to the extent that the problem is caused by use with non-VTECH
electrical accessories; or
5. Product whose warranty/quality stickers, Product serial numbers plates or
Additional Information
40
electronic serial numbers have been removed, altered or rendered illegible;
or
6. Product purchased, used, serviced, or shipped for repair from outside the
United States, or used for commercial or institutional purposes (including
but not limited to Products used for rental purposes ); or
7. Product returned without valid proof of purchase (see 2 below); or
8. Charges for installation or set up, adjustment of customer controls, and
installation or repair of systems outside the unit.
How do you get warranty service?
• To obtain warranty service in the United States of America, call 1 800-595-
9511 for instructions regarding where to return the Product. Before calling
for service, please check the user’s manual. A check of the Product controls
and features may save you a service call.
• Except as provided by applicable law, you assume the risk of loss or
damage during transit and transportation and are responsible for delivery
or handling charges incurred in the transport of Product(s) to the service
location . VTECH will return repaired or replaced product under this limited
warranty to you, transportation, delivery or handling charges prepaid
.VTECH assumes no risk for damage or loss of the Product in transit.
• If the Product failure is not covered by this limited warranty, or proof
of purchase does not meet the terms of this limited warranty, VTECH will
notify you and will request that you authorize the cost of repair prior to
any further repair activity. You must pay for the cost of repair and return
shipping costs for the repair of Products that are not covered by this limited
warranty.
What must you return with the Product to get warranty service?
1. Return the entire original package and contents including the Product to
the VTECH service location along with a description of the malfunction
or difficulty;
2. Include “valid proof of purchase” (sales receipt) identifying the Product
purchased (Product model) and the date of purchase or receipt; and
3. Provide your name, complete and correct mailing address, and telephone
number.
Other Limitations
•This warranty is the complete and exclusive agreement between you and
VTECH. It supersedes all other written or oral communications related to
Warranty Statement
Additional Information
41
this Product. VTECH provides no other warranties for this product. The
warranty exclusively describes all of VTECH’s responsibilities regarding
the product. There are no other express warranties. No one is authorized
to make modifications to this limited warranty and you should not rely
on any such modification.
State Law Rights: This warranty gives you specific legal rights, and you
may also have other rights which vary from state to state.
Limitations: Implied warranties, including those of fitness for a particular
purpose and merchantability (an unwritten warranty that the product is fit
for ordinary use) are limited to one year from date of purchase. Some states
do not allow limitations on how long an implied warranty lasts, so the
above limitation may not apply to you.
•In no event shall VTECH be liable for any indirect, special, incidental,
consequential, or similar damages (including, but not limited to lost profits
or revenue, inability to use the product, or other associated equipment, the
cost of substitute equipment, and claims by third parties) resulting from
the use of this product. Some states do not allow the exclusion or limitation
of incidental or consequential damages, so the above limitation or exclusion
may not apply to you.
Warranty Statement
Additional Information
42
FCC and IC Regulations
This equipment complies with Parts 15 of the Federal Communications
Commission (FCC) rules for the United States. It also complies with
regulations RSS210 and CS-03 of Industry and Science Canada. Operation
is subject to the following two conditions: (1) this device may not cause
interference, and (2) this device must accept any interference, including
interference that may cause undesired operation of the device.
A label is located on the underside of the Base Unit containing either the FCC
registration number and Ringer Equivalence Number (REN) or the IC
registration number and Load Number. You must, upon request, provide this
information to your local telephone company.
This equipment is compatible with inductively coupled hearing aids.
Should you experience trouble with this telephone equipment, please contact:
VTech Communications Inc.
CUSTOMER SERVICE at 1-800-595-9511. In Canada, call VTECH Electronics
at 1-800-267-7377.
For repair/warranty information. The telephone company may ask you to
disconnect this equipment from the line network until the problem has been
corrected.
FCC Part 15
Warning: Changes or modifications to this unit not expressly approved by
the party responsible for compliance could void the user's authority to operate
the equipment.
The equipment has been tested and found to comply with part 15 of the FCC
rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates,
uses and can radiate radio frequency energy and, if not installed and used
in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try and correct
the interference by one or more of the following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet or on a circuit different from that
to which the receiver is connected.
•Consult the dealer or an experienced radio/TV technician for help.
Additional Information
43
FCC and IC Regulations
FCC and ACTA Information
If this equipment was approved for cornection to the telephone network prior
to July 23,2001, it was registered with the Federal Commissions (FCC) in
accordance with Part 68 of its rules. If the equipment was approved after that
date, it complies with the Part 68 rules and with Technical Requirements for
Connection of Equipment to the Telephone Network adopted by the
Administrative Council for Terminal Attachments (ACTA). We are required
to provide you with the following information.
1. Connection and use with the nationwide telephone network
The plug and jack used to connect this equipmet to the premises wiring and
the telephone network must comply with the applicable Part 68 rules and
technical requirements adopted by ACTA. A compliant telephone cord and
modular plug is provided with this product. It is designed to be connected
to a compatible modular jack that is also compliant. An RJ11 jack should
normally be used for connecting to a single line and an RJ14 jack for two
lines. See Installation Instructions in the user's manual. This equipment may
not be used with Coin Telephone Lines or with Party Lines.
2. Product identifier and REN information
The label on the back or bottom of this equipment contains, among other
things, an identifier indicating product approval and the Ringer Equivalence
Number (REN). This information must be provided to your local telephone
company upon request, For equpment approved prior to July 23,2001, the
product identifier is preceded by the phrase "FCC Reg No." and the REN
is listed separately. For equipment approved after that date, the product
identifier is preceded by "US" and a colon (;), and the REN is encoded in the
product identifier as the sixth and seventh characters following the colon.
For example, the product identifier US: AAAEQ03T123XYZ would indicate
an REN of 0.3.
The REN is used to determine how many devices you may connect to your
telephone line and still have them ring when you are called. In most , but
not all areas, the sum of all RENS should be five (5.0) or less, You may want
to connect your local telephone company for more information.
3. Repair instructions
If the equipment is malfunctioning, it must be unplugged from the modular
jack until the problem has been corrected. Repairs to this telephone equipment
can only be made by the manufacturer or its authorized agents. For repair
procedures, follow the instructions outlined under the Limited Warranty.
4. Rights of the telephone company
If this equipment is causing harm to the telephone network, the telephone
company may temporarily discontinue your telephone service. The telephone
company is required to notify you before interrupting service. If advance
notice is not practical, you will be notified as soon as possible. You will be
given the opportunity to correct the problem and the telephone company is
required to inform you of your right to file a complaint with the FCC. Your
telephone company may make changes in facilities, equipment, operation,
or procedures that could affect the proper functioning of this product. The
telephone company is required to notify you if such changes are planned.
Additional Information
44
FCC and IC Regulations
5. Hearing aid compatibility
If this product is equipped with a corded or cordless handset, it is hearing
aid compatible.
6. Programming/testing of emergency numbers
If this product has memory dialing locations, you may choose to store police,
fire department and emergency medical service telephone number in this
locations. If you do, please keep three things in mind:
a. We recommend that you also write the telephone number on the directory
card, so that you can still dial the emergency number manually if the memory
dialing feature doesn't work.
b. This feature is provided only as a convenience, and the manufacturer
assumes no responsibility for customer reliance upon the memory feature.
c. Testing the emergency telephone numbers you have stored is not
recommended. However, if you do make a call to an emergency number:
• You must remain on the line and briefly explain the reason for the call
before hanging up.
• Programming/testing of emergency numbers should be performed during
off-peak hours, such as in the early morning or late evening, when the
emengency services tend to be less busy.
IC (Industry Canada)
This telephone is registered for use in Canada.
Notice:
This equipment meets the applicable Industry Canada Terminal Equipment
Technical Specifications. This is confirmed by the registration number. The
abbreviation, IC, before the registration number signifies that registration
was performed based on a Declaration of Conformity indicating that Industry
Canada technical specifications were met. It does not imply that Industry
Canada approved the equipment.
Notice:
The Ringer Equivalence Number (REN) for this terminal equipment is 0.1.
The REN assigned to each terminal equipment provides an indication of the
maximum number of terminals allowed to be connected to a telephone
interface. The termination on an interface may consist of any combination
of devices subject only to the requirement that the sum of the Ringer
Equivalence Numbers of all the devices does not exceed five.
Before installing this equipment, users should ensure that it is permissible
to be connected to the facilities of the local telecommunications company.
The equipment must also be installed using an acceptable method of
connection. The customer should be aware that compliance with the above
conditions may not prevent degradation of services in some situations.
Repairs to certified equipment should be made by an authorized Canadian
Additional Information
45
maintenance facility designated by the supplier. Any repairs or alterations
made by the user to this equipment, or equipment malfunctions, may give
the telecommunications company cause to request the user to disconnect the
equipment.
Users should ensure for their own protection that the electrical ground
connections of the power utility, telephone lines and internal metallic water
pipe system, if present, are connected together. This precaution may be
particularly important in rural areas.
Caution :
Users should not attempt to make such connections themselves, but should
contact the appropriate electrical inspection authority, or electrician, as
appropriate.
Your VT20-2437 is designed to operate at the maximum power allowed by
the FCC and IC. This means your Handset and Base Unit can communicate
only over a certain distance - which will depend on the location of the Base
Unit and Handset, weather, and the construction and layout of your home
or office.
FCC and IC Regulations
The RBRC
R
Seal on the nickel-cadmium battery indicates that VTech
Communications, Inc. is voluntarily participating in an industry
program to collect and recycle these batteries at the end of their
useful lives, when taken out of service within the United States and
Canada.
The RBRC
R
program provides a convenient alternative to placing used nickel-cadmium
batteries into the trash or municipal waste,which may be illegal in your area.
VTech’s participation in RBRC
R
makes it easy for you to drop off the spent
battery at local retailers participating in the RBRC
R
program or at authorized
VTech product service centers.Please call 1-800-8-BATTERYTM for information
on
Ni-Cd battery recycling and disposal bans/restrictions in your area.VTech’s
involvement in this program is part of its commitment to protecting our
environment and conserving natural resources.
RBRC
R
is a registered trademark of Rechargeable Battery Recycling Corporation.
Additional Information
The RBRC Seal
R
46
Technical Specifications
FREQUENCY CONTROL
Crystal controlled
PLL synthesizer
TRANSMIT FREQUENCY
2401.056 - 2481.408 MHz
RECEIVE FREQUENCY
2401.056 - 2481.408 MHz
CHANNELS
94 Channels
NOMINAL EFFECTIVE RANGE
Maximum power allowed by FCC
and IC. Actual operating range may
vary according to environmental
conditions at the time of use.
SIZE
Handset :174mmx50mmx34mm
(including antenna)
Base : 206mmx146mmx70mm
WEIGHT
Handset: 116 grams
Base : 587 grams
(excluding battery pack)
POWER REQUIREMENTS
Handset : 2.4V 1500mAh NiMH or
2.4V 800mAh Ni-Cd
Battery Pack
Base : 7 VDC @ 900mA
MEMORY
Speed Dial: 50 Memory locations
32 digits per location
CID : Alpha Numeric Display
50 Memory locations
SPECIFICATIONS ARE TYPICAL
AND MAY CHANGE WITHOUT
NOTICE.
Distributed in the U.S.A. by VTech Communications Inc.; Beaverton, Oregon.
Distributed in Canada by VTech Electronics Canada Ltd., Suite 200, 7671 Alderbridge
Way, Richmond, B.C. V6X 1Z9.
Copyright 2002 for VTECH TELECOMMUNICATIONS LTD.
Printed in China 91-5364-10-00
ISSUE 0
A member of THE VTECH GROUP OF COMPANIES.
VTECH TELECOMMUNICATIONS LTD.