VTech Telecommunications 80-8052-00 1.9GHz Cordless Phone User Manual

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User’s manual
EL52101/EL52201
DECT 6.0 cordless
telephone/answering
system with caller ID/
call waiting
Congratulations
on purchasing your new AT&T product. Before using this AT&T product, please
read Important safety information on page 68-69 of this user’s manual.
Please thoroughly read the user’s manual for all the feature operations and
troubleshooting information you need to install and operate your new AT&T
product. You can also visit our website at www.telephones.att.com or
call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.
Model #: EL52101 (one-handset system)
EL52201 (two-handset system)
Type: DECT 6.0 cordless telephone with answering system
Serial #:_________________________________________________________________
Purchase date:___________________________________________________________
Place of purchase:_______________________________________________________
Both the model and serial number of your AT&T product can be found on the
bottom of the telephone base.
Telephone identified with this logo have reduced noise and
interference when used with most T-coil equipped hearing
aids and cochlear implants. The TIA-1083 Compliant Logo is
a trademark of the Telecommunications Industry Association.
Used under license.
The ENERGY STAR® program (www.energystar.gov) recognizes
and encourages the use of products that save energy and
help protect our environment. We are proud to mark this
product with the energy star® label indicating it meets the
latest energy efficiency guideline.
© 2010 Advanced American Telephone. All Rights Reserved. AT&T and
the AT&T logo are trademarks of AT&T Intellectual Property licensed to
Advanced American Telephones, San Antonio, TX 782149. Printed in China.
Parts checklist
Your telephone package contains the following items. Save your sales receipt
and original packaging in the event warranty service is necessary.
Quick start guide
EL52101/EL52201
DET 6.0 cordless
telephone/ answering
system with caller ID/ call
waiting
Quick start guide
Cordless handset
(2 for EL52201)
Battery for cordless handset
(2 for EL52201)
Telephone base
Charger for cordless handset
with power adapter installed
(1 for EL52201)
Battery compartment cover
(2 for EL52201)
Power adapter for
telephone base
Wall mount bracket
Telephone line cord
User’s manual
EL52101/EL52201
DECT. 6.0 cordless telephone/
answering system with
caller ID/call waiting
Table of contents
To delete a number in the redial list .........19
Getting started
Quick reference guide ................................................ 2
Options while on calls..............................................20
Telephone base and charger installation.......... 4
Volume control......................................................20
Battery installation and charging.......................... 5
Mute............................................................................20
Battery installation................................................ 5
Flash/call waiting ................................................20
Battery charging..................................................... 6
Temporary tone dialing.....................................21
Wall mount installation.............................................. 7
Chain dialing...........................................................21
Tabletop to wall mount installation.............. 7
Join a call in process .........................................22
Wall mount to tabletop installation ............. 9
Handset locator............................................................23
Intercom...........................................................................24
Telephone settings
To make and answer an intercom call ......24
Menu overview..............................................................10
Handset settings..........................................................11
To answer an incoming call during an
intercom call...........................................................24
Ringer volume........................................................11
Call transfer using intercom ..................................25
Ringer tone..............................................................11
Directory
LCD language.........................................................11
Directory overview......................................................26
Voicemail waiting (visual message
waiting) indicator .................................................12
Shared directory ...................................................26
Clear voicemail indication ...............................12
Directory memory capacity.............................26
Key tone....................................................................13
Exiting the directory ...........................................26
Set date/time.........................................................13
Speed dial overview............................................26
Home area code ...................................................14
Create directory entries ...........................................27
Dial mode.................................................................14
To create a new directory entry ...................27
Telephone base ringer volume.............................15
To add a predialed telephone number to
the directory ...........................................................28
Telephone operation
Review the directory..................................................29
Making, answering and ending a call................16
To review directory entries..............................29
Making a call ..........................................................16
To search by name..............................................29
Temporary ringer silencing..............................16
Dial, delete and edit a directory entry .............30
Answering a call ...................................................17
To dial a directory number..............................30
Speakerphone ........................................................17
To delete a directory entry .............................30
Ending a call...........................................................17
To edit a directory entry...................................30
Redial.................................................................................18
Speed dial locations ..................................................31
To view numbers in the redial list ...............18
To assign or reassign a directory entry
to a speed dial location....................................31
To call a number from the redial list .........18
To copy a number from the redial list to
the directory ...........................................................18
To clear a speed dial location .......................31
To dial a speed dial number...........................32
Remote access..............................................................52
Caller ID
To remotely access the answering
system........................................................................52
About caller ID .............................................................33
Information about caller ID with call
waiting.......................................................................33
Appendix
About home area code .....................................33
Caller ID history ...........................................................34
Screen icons, indicator lights and alert
tones..................................................................................54
How caller ID history (call log) works .......34
Screen icons ...........................................................54
Memory match.......................................................34
Handset indicator lights....................................54
Caller ID operation .....................................................35
Telephone base indicator lights....................55
Missed (new) calls indicator ...........................35
Handset alert tones ............................................55
Reasons for missing caller ID
information..............................................................35
Telephone base alert tones ............................55
Handset display screen messages......................56
To view the caller ID history ..........................36
Troubleshooting ...........................................................58
To view the dialing options.............................36
Maintenance...................................................................67
To dial a caller ID history number...............37
Important safety information ................................68
To delete caller ID history entries ...............37
Safety information ...............................................68
To save a caller ID history entry in the
directory....................................................................38
Especially about cordless telephones .......68
Answering system
Precautions for users of implanted
cardiac pacemakers ............................................69
Answering system settings.....................................39
Pacemaker patients ............................................69
Announcement ......................................................39
Especially about telephone answering
systems .....................................................................69
Answering mode...................................................40
FCC Part 68 and ACTA..............................................70
Call screening setup...........................................41
FCC Part 15....................................................................71
Number of rings....................................................41
Limited warranty..........................................................72
Remote access code...........................................42
Technical specifications ...........................................74
Message alert tone..............................................42
DECT 6.0 digital technology ...........................74
Recording time ......................................................43
Telephone operating range.............................74
Answering system overview ..................................44
Index ..................................................................................75
Answering system and voicemail.................44
Answering system new message
indication..................................................................44
Voice prompts........................................................45
Message capacity.................................................45
Call screening ........................................................45
Call intercept..........................................................46
Message playback.......................................................47
To listen to messages ........................................47
Options during playback ..................................48
To delete all old messages .............................49
To temporarily turn off the message
alert tone .................................................................49
Recording and playing memos.............................50
To record a memo ...............................................50
To play back memos ..........................................50
Message window displays.......................................51
ii
See page 5 and 6 for easy
instructions.
You must install and charge
the battery before using the
cordless handset.
Install the telephone base close to a telephone wall jack and an electrical
outlet not controlled by a wall switch. The telephone base can be placed on a
flat surface or vertically mounted on the wall (page 7). For optimum range and
better reception, place the telephone base in a central and open location.
If you subscribe to high-speed Internet service (DSL- digital subscriber
line) through your telephone line, you must install a DSL filter between the
telephone line cord and the telephone wall jack (page 4). The filter prevents
noise and caller ID problems caused by DSL interference. Please contact your
DSL service provider for more information about DSL filters.
Your product may be shipped with a protective sticker covering the handset
or telephone base display - remove it before use.
For customer service or product information, visit our website at
www.telephones.att.com or call 1(800) 222-3111. In Canada, dial
1 (866) 288-4268.
Avoid placing the telephone base too close to:
• Communication devices such as: television sets, VCRs, or other
cordless telephones.
• Excessive heat sources.
• Noise sources such as a window with traffic outside, motors, microwave
ovens, refrigerators, or fluorescent lighting.
• Excessive dust sources such as a workshop or garage.
• Excessive moisture.
• Extremely low temperature.
• Mechanical vibration or shock such as on top of the washing machine or
work bench.
Getting started
Quick reference guide
REDIAL/PAUSE
Press repeatedly to review
the last 20 numbers dialed
(page 18).
DIR/VOLUME
Press to scroll up while in
menus (page 10).
Press to increase the listening
volume (page 20, and 48).
While entering numbers,
press and hold to insert a
dialing pause (page 16 and 27).
Press to show directory
entries when the handset is
not in use (page 29).
PHONE/FLASH
Press to make or answer a
call (page 16).
While entering names or
numbers in the directory,
press to move the cursor to
the right (page 27).
During a call, press to answer
an incoming call when you
receive a call waiting alert
(page 20).
CID/VOLUME
Press to scroll down while in
menus (page 10).
While reviewing a caller ID
history entry, press repeatedly
to add or remove 1 in front of
the telephone number before
dialing or saving it in the
directory (page 36).
Press to decrease the listening
volume (page 20 and 47).
Press to show the caller ID
history when the handset is
not in use (page 36).
While entering names or
numbers in the directory,
press to move the cursor to
the left (page 27).
While entering names in
the directory, press to add a
space (page 27).
MENU/SELECT
Press to display the menu
(page 10).
MUTE/DELETE
During a call, press to mute
the microphone (page 20).
Once in the menu, press to
select an item or save an
entry or setting (page 10).
While predialing, press to
delete digits (page 16).
OFF/CANCEL
During a call, press to hang
up (page 17).
While reviewing the redial
list, directory, speed dial list
or caller ID history, press to
delete an individual entry
(page 19, 30, 31, and 37).
While using menus, press to
cancel an operation, back up
to the previous menu, or exit
the menu display (page 10).
TONE
During a call, press to send
touch-tone signals (page 37).
SPEAKER
Press to turn on the handset
speakerphone, press again to
resume normal handset use
(page 16, 39, and 48).
Press and hold while the
handset is not in use to
erase the missed calls
indicator (page 35).
INT
Press to initiate an intercom
conversation or transfer a call
(page 24 and 25).
When reviewing a caller
ID history entry, press
repeatedly to view the
dialing options (page 36).
Getting started
Quick reference guide
The > symbol indicates
the feature to select.
Main menu
Using menus
PLAY MESSAGES (page 47)
ANSWERING SYS (page 39)
DIRECTORY (page 26)
CALL LOG (page 36)
RINGERS (page 11)
SETTINGS (page 11-14)
Press MENU/SELECT to enter the
main menu.
>PLAY MESSAGES
Press DIR or CID to scroll
through menu items.
Press MENU/SELECT to select or
modify an item.
OFF/CANCEL to cancel
Press
an operation, back up to the
previous menu, or exit the menu
display.
ANSWERING SYS
REPEAT
After the answering system plays the day and
time the current message was received, press to
repeat the message currently playing (page 48).
While the answering system is playing the day
and time the current message was received,
press to listen to the previous message (page 48).
ANSWER ON/OFF
Press to turn the built-in answering system on
or off (page 40).
SKIP
Press to skip a message (page 48).
PLAY/STOP
Press to start or stop message playback
(page 47).
While call screening, press to temporarily turn
the call screening on or off (page 41).
Message window
Display the number of messages. During
playback, displays the messages number
currently playing (page 51).
X DELETE
Press to delete the message currently playing
(page 48).
VOLUME
While the telephone is not in use, press
to adjust the telephone base ringer
volume (page 15).
Press twice to delete all old messages when
the telephone is not in use (page 49).
HANDSET LOCATOR
Press to make handsets beep so you can
locate them (page 23).
During call screening or message
playback, press to adjust the listening
volume (page 45 and 47).
Getting started
Telephone base and charger installation
Install the telephone base and charger as shown below. If you subscribe
to high-speed Internet service (DSL - digital subscriber line) through your
telephone line, you must install a DSL filter between the telephone line cord
and the telephone wall jack. The filter prevents noise and caller ID problems
caused by DSL interference. Please contact your DSL service provider for
more information about DSL filters.
The telephone base comes ready for tabletop use. If you want to mount your
telephone on a wall, refer to Wall mount installation on page 7 for details.
Electrical outlet not
controlled by a wall
switch
Telephone wall jack
Plug the other end of
the telephone line cord
into a telephone wall
jack.
Plug the large end
of the larger power
adapter into an
electrical outlet not
controlled by a wall
switch.
DSL filter (not included) is
required if you have DSL
high-speed Internet service.
Telephone line cord
Route the cords
through the slots.
Plug the small end
of the larger power
adapter into the power
jack on the bottom of
the telephone base.
Use Only Supplied
Adapter
Plug one end of the
telephone line cord
into the tel. link jack
on the bottom of the
telephone base.
Plug the large
end of the smaller
power adapter into
an electrical outlet
not controlled by a
wall switch.
IMPORTANT INFORMATION:
Ensure the small end
of the smaller power
adapter is plugged
into the power jack
on the bottom of the
charger.
Use only the power adapters provided with this
product. To obtain a replacement, visit our website
www.telephones.att.com or call
1 (800) 222-3111. In Canada, dial
1 (866) 288-4268.
at
Getting started
Battery installation and charging
Battery installation
Install the battery as shown below.
1. Plug the battery
connector securely
into the socket inside
the handset battery
compartment, matching
the color-coded label.
2. Insert the supplied battery
with the label this side up
facing up as indicated.
3. Align the cover flat
against the battery
compartment, then slide
it upwards until it clicks
into place.
CHARGE light
4. Charge the handset by placing it face up
in the telephone base or charger. The
charger light is on when charging.
To replace the battery, press the tab and
slide the battery compartment cover
downwards. Lift out the old battery and
disconnect it from the handset. Follow the
instructions above to install and charge the
new battery.
IMPORTANT INFORMATION:
Use only the supplied rechargeable battery or replacement battery (model BT166342). To order,
www.telephones.att.com or call 1 (800) 222-3111.
In Canada, dial 1 (866) 288-4268.
visit our website at
Getting started
Battery installation and charging
Battery charging
Once you have install the battery, the screen indicates the
HANDSET 1
battery status (see the table below). If necessary, place
16 MISSED CALLS
the handset in the telephone base or charger to charge
the battery. For best performance, keep the handset in the
10:30
11/20
telephone base or charger when not in use. The battery is
fully charged after 10 hours of continuous charging. See
Battery status icon
Technical specifications on page 74 for battery operating times.
PM
If the screen is blank, you need to charge the handset without interruption
for at least 30 minutes to give the handset enough charge to use the
telephone for a short time. The screen shows LOW BATTERY until you
have charged the battery without interruption for at least 30 minutes. The
following table summarizes the battery charge indicators and actions to take.
Battery indicators
Battery status
Action
The screen is blank or shows
PLACE IN CHARGER.
Battery has no or very little
charge. The handset cannot
be used.
Charge without interruption
until the screen shows
LOW BATTERY or HANDSET X
(at least 30 minutes).
The screen shows
LOW BATTERY and
Battery has enough charge
to be used for a short time.
Charge without
interruption until the screen
shows HANDSET X (at least
30 minutes).
Battery is charged.
To keep the battery charged,
place it in the telephone base
or charger when not in use.
flashes.
The screen shows HANDSET X
and the battery icon shows
or
NOTES:
• If you are on a call in low battery mode, you hear four short beeps every 50 seconds.
• When you place the handset in the telephone base or charger, if no battery is installed
in that handset, the CHARGE light is off and the screen shows NO BATTERY. Follow the
instructions in Battery installation on page 5 to install the battery.
Getting started
Wall mount installation
The telephone base comes ready for tabletop use. If you want to mount your
telephone on a wall, use the provided wall mount bracket to connect with
a standard dual-stud telephone wall mounting plate. If you do not have this
mounting plate, you can purchase one from many hardware or customer
electronics retailers. Professional assistance may be required to install the
mounting plate.
Tabletop to wall mount installation
To charge the telephone base from the tabletop installation to wall mount
installation, make sure you first unplug the power adapter from the electrical
outlet and unplug the telephone line cord from the telephone wall jack.
1. Plug one end of the telephone line cord into the TEL. LINE jack on the
bottom of the telephone base. Plug the small end of the larger power
adapter into the power jack on the bottom of the telephone wall jack.
2. Position the telephone base as shown below. Insert the extended tabs of
the wall mount bracket into the slot on the back of the telephone base.
Push the telephone base down until it clicks securely in place.
3. Route the telephone line cord through the wall mount bracket hole. Route
the power cord out of the bottom of the telephone.
Slots for wall mount
bracket installation
DSL filter (not included) is
required if you have DSL highspeed Internet service.
Getting started
Wall mount installation
4. Plug the other end of the telephone line cord into the telephone wall jack.
Plug the large end of the larger power adapter into an electrical outlet not
controlled by a wall switch.
DSL filter (not included) is
required if you have DSL highspeed Internet service.
5. Align the holes on the wall mount bracket with the mounting studs of
the wall mounting plate and slide the bracket down until it licks securely.
Bundle the telephone line cord and power adapter cord neatly with twist ties.
DSL filter
DSL filter
Getting started
Wall mount installation
Wall mount to tabletop installation
To change the telephone base from the wall mount installation to tabletop
installation, follow the steps below.
1. Unplug the large end of the larger power adapter from the electrical outlet.
2. If the telephone line cord and power adapter cord are bundled, untie
them first. Slide the wall mount bracket up and remove it from the wall
mounting plate. Unplug the end of the telephone line cord from the
telephone wall jack.
3. Lift the telephone base up to detach it from the wall mount bracket.
4. Refer to Telephone base and charger installation on page 4 to install the
telephone base.
Telephone settings
Menu overview
Use the menu to change the telephone settings.
1. Press MENU/SELECT in idle mode (when handset is not
in use) to enter the main menu.
2. Press DIR or CID until the > is next to the feature
you want to select.
3. Press MENU/SELECT to select or save the indicated item.
-ORPress
OFF/CANCEL to cancel an operation, back up
to the previous menu or exit the menu display.
-ORPress and hold
OFF/CANCEL to cancel an operation
and return to idle mode.
-ORIf no key is pressed within 30 seconds, the handset
automatically cancels an operation and returns to
idle mode.
HANDSET 1
16 MISSED CALLS
10:30PM
11/20
The handset is in
idle mode
>PLAY MESSAGES
ANSWERING SYS
The > symbol indicates
the feature to select.
NOTE: The menu items PLAY MESSAGE, ANSWERING SYS, DIRECTORY, CALL LOG, CLR
VOICEMAIL, SET DATE/TIME, HOME AREA CODE and DIAL MODE are shared by all handsets.
Any changes made to these menu items on any one handset apply to all.
Menu structure
PLAY MESSAGES
ANSWERING SYS
DIRECTORY
CALL LOG
RINGERS
SETTINGS
ANNOUNCEMENT
DELETE ALL OLD
RECORD MEMO
ANSWER ON/OFF
ANS SYS SETUP
RINGER VOLUME
RINGER TONE
LCD LANGUAGE
CLR VOICEMAIL
KEY TONE
SET DATE/TIME
HOME AREA CODE
DIAL MODE
10
CALL SCREENING
# OF RINGS
REMOTE CODE
MSG ALERT TONE
RECORDING TIME
Telephone settings
Handset settings
Ringer volume
You can set the handset ringer volume level (1-6), or turn the ringer off.
When the ringer is off,
appears on the handset screen.
1. Press MENU/SELECT in idle mode to enter the main menu. RINGER VOLUME
2. Press DIR or CID to scroll to >RINGERS. Press
MENU/SELECT.
3. Press MENU/SELECT to select >RINGER VOLUME.
4. Press DIR or CID to sample each volume level.
5. Press MENU/SELECT to save your preference.
NOTES:
• Changing the handset ringer volume does not affect the base ringer volume. For more
information on the base ringer volume, see Telephone base ringer volume on page 15.
• The handset ringer volume also determines the ringer volume of intercom calls (see Intercom
on page 24).
• If the handset ringer volume is set to off, that handset ringer is silenced for all incoming calls;
however, that handset still plays the paging tone when initiating the handset locator feature(
see Handset locator on page 23).
OFF/CANCEL or MUTE/DELETE to silence the ringer
• While the telephone is ringing, press
temporarily on that handset only (see Temporary ringer silencing on page 16).
Ringer tone
You can choose one of the 10 ringer tones for the handset.
1. Follow Steps 1 and 2 in Ringer volume above.
2. Press DIR or CID to scroll to >RINGER TONE, then
press MENU/SELECT.
3. Press DIR or CID to sample each tone.
4. Press MENU/SELECT to save your preference.
RINGER TONE
>1
NOTE: If you turn off the handset ringer volume, you will not hear ringer tone samples.
LCD language
You can select the language used for all screen displays.
LCD LANGUAGE
>ENGLISH
1. Press MENU/SELECT in the idle mode to enter the
main menu.
2. Press DIR or CID to scroll to >SETTINGS.
3. Press MENU/SELECT twice to select >LCD LANGUAGE.
4. Press DIR or CID to selsect ENGLISH, FRANÇAIS or ESPAÑOL.
5. Press MENU/SELECT to save your preference.
11
Telephone settings
Handset settings
Voicemail waiting (visual message waiting) indicator
If you subscribe to a voicemail service offered by your
telephone service provider, this feature provides a visual
indication when you have new vociemail messages.
NEW VOICEMAIL and
appear on the handset screen.
HANDSET 1
NEW VOICEMAIL
10:30PM
11/20
NOTES:
• Your telephone service provider might alert you to new voicemail messages with a stutter
(broken) dial tone. Contact your telephone service provider for more details.
• This feature does not indicate new messages recorded on your telephone’s built-in
answering system.
• For more information about the differences between your answering system and voicemail,
see Answering system and voicemail on page 44.
Clear voicemail indication
Use this feature when the telephone indicates there is new voicemail but
there is none. This may occur, for example, when you have accessed your
voicemail while away from home. This feature only turns off the displayed
icon; it does not delete your voicemail
NEW VOICEMAIL message and
messages. As long as you have new voicemail messages, your telephone
service provider continues to send the signal to turn on the indicator.
To manually turn off the new voicemail indicator:
1. Press MENU/SELECT when in idle mode to enter the main menu.
2. Press DIR or CID to scroll to >SETTINGS, then press
TURN OFF
MENU/SELECT.
INDICATOR?
3. Press DIR or CID to scroll to >CLR VOICEMAIL,
then press MENU/SELECT. The screen shows
TURN OFF INDICATOR?
4. Press MENU/SELECT to turn the voicemail indication off.
A confirmation tone sounds.
-ORPress
OFF/CANCEL to cancel the procedure.
NOTE: For more information about using your voicemail service, contact your telephone
service provider for assistance.
12
Telephone settings
Handset settings
Key tone
The handset is programmed to beep with each key press. You can turn the
KEY TONE off, so there are no beeps when you press keys.
1. Press MENU/SELECT in idle mode to enter the main menu.
2. Press DIR or CID to scroll to >SETTINGS, then press
KEY TONE
>ON
MENU/SELECT.
3. Press DIR or CID to scroll to >KEY TONE, then press
MENU/SELECT.
4. Press DIR or CID to select to select ON or OFF.
5. Press MENU/SELECT to save your preference.
Set date/time
The answering system announces the day of the week and time of each
message received prior to playing it. If you subscribe to caller ID service,
the day, month and time are set automatically with each incoming call (see
About caller ID on page 33). However, the year must be set so that the day
of the week can be calculated from the caller ID information.
Follow the steps below to set the month, day, year and time.
1. Press MENU/SELECT in idle mode to enter the main menu.
2. Press DIR or CID to scroll to >SET DATE/TIME, then
SET DATE
press MENU/SELECT.
11/20/10
3. Use the dial pad keys (0-9) to enter the two-digit number
(01-12) for the month.
4. Use the dial pad keys (0-9) to enter the two-digit number
(01-31) for the day.
5. Use the dial pad keys (0-9) to enter the two-digit number SET TIME
10:30 PM
(00-99) for the year. Press MENU/SELECT.
6. Use the dial pad keys (0-9) to enter the two-digit number
(01-12) for the hour.
7. Use the dial pad keys (0-9) to enter the two-digit number
(00-59) for the minute.
8. Press DIR or CID to choose AM or PM. Press MENU/SELECT to confirm.
A confirmation tone sounds.
13
Telephone settings
Handset settings
Home area code
If you dial seven digits to make a local call (no area code required), enter
your area code into the telephone as home area code. When you receive a
call from within your home area code, the caller ID history only displays the
seven digits of the telephone number.
This feature makes it easy for you to make a call from the caller ID history. If
you dial 10 digits to make a local telephone call, do not use this home area
code feature. If you do, you will not be able to place your caller ID history as
they have only seven digits.
1. Press MENU/SELECT in idle mode to enter the main menu.
2. Press DIR or CID to scroll to >SETTINGS, then press MENU/SELECT.
3. Press DIR or CID to scroll to >HOME AREA CODE,
HOME AREA CODE
then press MENU/SELECT.
___
4. Press the dial pad keys to enter your three-digit area
code. Press MUTE/DELETE to delete digits while entering.
5. Press MENU/SELECT to save the setting.
NOTE: If, in the future, your telephone service provider requires you to dial 10 digits to make
a local call (area code + telephone number), you need to delete your home area code. While the
home area code displaying in Step 4 above, press and hold MUTE/DELETE. The home area code is
now restored to its default settings of _ _ _(empty).
Dial mode
The dial mode is preset to tone dialing. If you have pulse (rotary) service, you
must change the dial mode to pulse dialing before using the telephone.
1. Press MENU/SELECT in the idle mode to enter the main menu.
2. Press DIR or CID to scroll to >SETTINGS, then press MENU/SELECT.
3. Press DIR or CID to scroll to >DIAL MODE, then press DIAL TONE
>TONE
MENU/SELECT.
4. Press DIR or CID to scroll to select TONE or PULSE.
5. Press MENU/SELECT to save the setting.
NOTE: If you have dial pulse (rotary) dialing service only, refer to Temporary tone dialing on
page 21 to temporarily switch from dial pulse to touch-tone dialing during a call.
14
Telephone settings
Telephone base ringer volume
When the telephone base is not in use, press
VOLUME
on the telephone base to set the ringer volume level (16), or turn the ringer off. A sample of the ringer sounds
as you adjust the volume. The telephone base announces,
“Base ringer is off” when you set the volume to 0.
NOTE: If a handset is on an outside call, the telephone base volume
cannot be changed.
15
Telephone operation
Making, answering and ending a call
Making a call
To make a call:
1. Press
PHONE/FLASH, then wait for the dial tone.
-ORPress SPEAKER to use the speakerphone, then
wait for the dial tone.
2. Use the dial pad keys to enter the telephone number.
PHONE
0:01:30
888-722-7702
10:30PM
11/20
The screen displays the
elapsed time as you
talk (in hours, minutes and
seconds).
On-hook dialing (predialing):
1. Use the dial pad keys to enter the telephone
number (up to 30 digits).
• Press and hold REDIAL/PAUSE to insert a three-second
dialing pause (a P appears).
• Press MUTE/DELETE or
OFF/CANCEL to
make corrections.
2. Press
PHONE/FLASH to call.
-ORPress SPEAKER to call using the speakerphone.
-ORPress and hold
OFF/CANCEL to return to idle mode.
888-722-7702
NOTES:
• Pressing
PHONE/FLASH to access services from your telephone service provider does not
affect the elapsed time.
• When a handset is on a call, if another handset attempts to access the directory, speed dial
list or caller ID history, the screen shows NOT AVAILABLE AT THIS TIME.
Temporary ringer silencing
To silence the ringer temporarily on that handset only:
• While the telephone is ringing, press
OFF/CANCEL or
MUTE/DELETE.
To silence the ringer temporarily on the telephone base:
• While the telephone is ringing, press VOLUME on the
telephone base.
RINGER MUTED
This turns off the ringer without disconnecting the call. The next incoming
call rings normally at the preset volume.
NOTE: Unless the ringer volume is turn off on that handset, each handset rings when there is
an incoming call.
16
Telephone operation
Making, answering and ending a call
Answering a call
• Press any dial pad keys (known as Any Key Answer) or
PHONE/FLASH.
-ORPress SPEAKER to use the speakerphone.
Speakerphone
During a call, press SPEAKER to switch between
speakerphone and normal handset use.
OFF/CANCEL to hang up.
• Press
NOTE: After installing the battery in the handset, the screen may show
LOW BATTERY. If you use the speakerphone at this time, the battery may
become depleted. Follow the instructions in Battery charging on page 6.
Ending a call
• Press
OFF/CANCEL.
-ORPut the handset in the telephone base or charger to
end the call (known as Auto Off).
17
SPEAKER
0:01:30
888-722-7702
10:30PM
11/20
Telephone operation
Redial
Each handset stores the 10 numbers most recently called in the redial list.
To view numbers in the redial list
1. Press REDIAL/PAUSE in idle mode.
2. Press DIR or CID, or press REDIAL/PAUSE repeatedly to scroll through
the 10 recently called numbers (up to 30 digits each). The handset beeps
twice at the beginning or end of the list.
OFF/CANCEL to exit the redial list.
3. Press
NOTE: If you access an empty redial list, the handset sounds an error tone.
To call a number from the redial list
• With the desired number from redial displaying, press
PHONE/FLASH or SPEAKER to dial (known as
Display Dial).
-ORPHONE/FLASH or SPEAKER and then wait for
1. Press
the dial tone.
2. Press REDIAL/PAUSE. The screen shows the number
most recently called. If it is not the desired one, press
DIR or CID to scroll to it.
3. Press MENU/SELECT. The handset dials the desired number.
REDIAL
888-722-7702
NOTE: If you access an empty redial list, the handset sounds an
error tone.
To copy a number from the redial list to the directory
1. While reviewing the desired number in the redial list,
press MENU/SELECT twice to edit the telephone number.
Refer to Step 5 in To create a new directory entry on
page 27.
2. Press MENU/SELECT to add a name. Refer to Step 7 in
To create a new directory entry on To create a new
directory entry on page 27.
3. Press MENU/SELECT to store your new directory entry. The
handset shows SAVED and sounds a confirmation tone.
18
EDIT NUMBER
888-722-7702_
EDIT NAME
Telephone operation
Redial
To delete a number in the redial list
• While reviewing a number in the redial list, press
the displayed number from the reidal list.
19
MUTE/DELETE
to delete
Telephone operation
Options while on calls
Volume control
While on a call, press DIR/VOLUME to increase or press
CID/VOLUME to decrease the listening volume.
When the volume reaches the minimum or maximum
setting, you hear two beeps.
NOTE: The handset earpiece volume setting (1-5) and speakerphone volume setting (1-6)
are independent.
Mute
Use the mute function to turn off the microphone while on a call. You can
hear the caller, but the caller can not hear you.
To mute the call:
• Press MUTE/DELETE. When mute is on, the handset screen
shows MUTED for a few seconds and the MUTE icon
appears until you turn off mute.
MUTED
10:30PM
MUTE
11/20
To take a call off mute:
• Press MUTE/DELETE and then resume speaking. When mute is off,
MICROPHONE ON appears temporarily on the handset screen.
-ORMute is automatically canceled when you end the call.
Flash/call waiting
For more information on caller ID with call waiting, refer to About caller
ID on page 33. If you subscribe to call waiting service provided by your
telephone service provider, you hear a beep if someone calls you while you
are already on a call.
• Press
PHONE/FLASH to put your current call on hold
and take the new call.
• Press
PHONE/FLASH anytime to switch back and
forth between calls.
20
Telephone operation
Options while on calls
Temporary tone dialing
If you have dial-pulse (rotary) dialing service only, you can
temporarily switch from dial pulse to touch-tone dialing
during a call.
1. During a call, press TONE . Press buttons after this
send touch-tone signals.
2. Use the dial pad keys to enter the number.
3. The telephone automatically returns to pulse dial mode after you end the call.
Chain dialing
While on a call, you can initiate a dialing sequence from numbers stored in
the directory, caller ID history or redial list. Doing this can be useful if you
need to access numbers other than telephone numbers (such as account
numbers or access codes).
• To access the directory while on a call:
PHONE
0:01:30
888-722-7702
1. Press MENU/SELECT.
2. Press DIR or CID to scroll to >DIRECTORY, then
press MENU/SELECT.
10:30
11/20
3. Press DIR or CID to scroll or press the dial pad keys
>DIRECTORY
(0 through 9) to find the desired entry (see To search
CALL LOG
by name on page 29).
4. Press MENU/SELECT. The telephone automatically dials
the displayed number.
• To access the caller ID history while on a call:
Charlie Johnson
1. Press MENU/SELECT.
888-883-2445
2. Press DIR or CID to scroll to >CALL LOG, then press
MENU/SELECT.
3. Press DIR or CID to scroll to the desired entry. (If
necessary to view the dialing options, press #. See To
ROBERT BROWN
view the dialing options on page 36 for more details.)
800-360-4121
4. Press MENU/SELECT. The telephone automatically dials
the displayed number.
PM
10:30PM
21
11/20
Telephone operation
Options while on calls
• To access the redial list while on a call:
REDIAL
888-722-7702
1. Press REDIAL/PAUSE. The screen shows the number
most recently called. If it is not the desired number,
press DIR or CID or REDIAL/PAUSE repeatedly to
scroll to the desired number.
2. Press MENU/SELECT. The handset dials the displayed number.
NOTES:
• While on a call, you cannot edit a directory entry or copy a caller ID entry into the directory.
• If someone else is already using the directory, speed dial list, caller ID history or answering
system, when you attempt to access one of them, the screen shows NOT AVAILABLE AT
THIS TIME.
OFF/CANCEL to exit directory, caller ID history or redial list and return to the call without
dialing the displayed number.
• Press
Join a call in process
If a handset is already on a call and you would like to join the call:
• Press
PHONE/FLASH or SPEAKER on another
system handset.
To exit the call:
OFF/CANCEL or place the handset in the
• Press
telephone base or charger.
The call does not end until all handsets hang up.
NOTE: You can only use two system handsets at the same time on an outside call. If another
handset attempts to join the call, the handset screen shows UNABLE TO CALL TRY AGAIN.
22
Telephone operation
Handset locator
You can use the handset locator feature to find misplaced handsets.
To start the paging tone:
• Press HANDSET LOCATOR on the telephone
base to start the paging tone on all handsets for
60 seconds.
To stop the paging tone:
PHONE/FLASH, SPEAKER, or any dial
• Press
pad key (0-9, or #) on the handset(s).
-OR• Press HANDSET LOCATOR on the telephone base.
-OR• Put the handset in the telephone base or charger.
NOTES:
• If you press
OFF/CANCEL or MUTE/DELETE on a handset, the
ringer of that handset is silenced but the paging tone continues
on the other handsets.
• If the handset is accessing the answering system, on a call
(intercom call or outside call), or out of range, that handset does not beep when paged.
• You cannot use the handset locator feature while the telephone base is playing messages or
the answering system is being accessed remotely.
23
Telephone operation
Intercom
To make and answer an intercom call
Use the intercom feature for conversations between handsets.
1. Press INT on your handset when not in use.
INTERCOM TO:
• If you have two handsets, your handset screen shows
CALLING HANDSET X.
• If you have more than two handsets, your screen
shows INTERCOM TO: Use the dial pad keys to
select the other handset. Your handset screen shows
CALLING
HANDSET X
CALLING HANDSET X.
• The other handset rings and its screen shows
HANDSET X IS CALLING.
2. To answer the intercom call, press any dial pad keys
INTERCOM
PHONE/FLASH, SPEAKER or INT on
(0-9, or #),
the other handset. Both handsets now show INTERCOM.
3. To end an intercom call, press
OFF/CANCEL or place
the handset back in the telephone base or charger. Both
handsets now show INTERCOM ENDED.
NOTES:
• Before the intercom call is answered, you can cancel the intercom call by pressing
OFF/CANCEL or INT on your originating handset.
• If the other handset is not answered within 100 seconds, is in use, on a call or is out of
range, your originating handset shows UNABLE TO CALL TRY AGAIN.
• Pressing
OFF/CANCEL or MUTE/DELETE temporarily silences the intercom ringer.
• If you have four handsets, when two handsets are on an intercom call, the other two
handsets can be used on an outside call (see Join a call in process on page 22) or a
separate intercom call.
• If you have four handsets and four of them are on intercom calls, you can see the other
handset for an outside call.
To answer an incoming call during an intercom call
If you receive an incoming outside call during an intercom call, there is an
alert tone.
To answer the incoming outside call:
• Press
PHONE/FLASH. The intercom call ends automatically.
To end the intercom call without answering the incoming outside call:
OFF/CANCEL. The intercom call ends and the handsets ring for the
• Press
incoming call.
To let the answering system answer the incoming outside call:
• Do nothing. Continue with the intercom call. If the answering system is on,
it answers the incoming call after the number of rings you have set.
24
Telephone operation
Call transfer using intercom
Use the intercom feature to transfer an outside call to another system handset.
1. During a call, press INT.
PHONE
0:01:30
• If you have two handsets, the outside call is put
on hold and your handset screen shows CALLING
HANDSET X. The other handset rings and its screen
shows HANDSET X IS CALLING.
10:30
11/20
• If you have more than two handsets, your screen
INTERCOM TO:
shows INTERCOM TO: Use the dial pad keys to enter
a handset number. The outside call is put on hold and
your handset screen shows CALLING HANDSET X. The
other handset rings and its screen shows HANDSET X
IS CALLING.
CALLING
2. To answer the intercom call on the other handset, press
HANDSET X
any dial pad keys (0-9, or #),
PHONE/FLASH,
SPEAKER or INT. The outside call is still on hold and
both handsets now show INTERCOM. You can now have
a private conversation between system handsets.
PM
INTERCOM
NOTES:
• To cancel the transfer and return to the external call before the
intercom call is answered, press
OFF/CANCEL,
PHONE/FLASH or
INT on your handset.
• If the other handset is not answered within 100 seconds, is in use, on
a call or is out of range, the calling handset shows unable to call try again on its screen and
automatically returns to the external call.
3. From the intercom call, you can have the following options:
• You can let the other handset join you on the outside call in a
three-way conversation. Press and hold INT on the calling handset.
• You can transfer the call. Press
OFF/CANCEL,
CALL
or place your handset back in the telephone base
TRANSFERRED
or charger. Your handset screen shows CALLING
TRANSFERRED. The other handset automatically
connects to the outside call.
• You can switch between the outside call (OUTSIDE
CALL appears on the screen) and the intercom call (INTERCOM appears
on the screen). Press INT on your handset to switch.
OFF/CANCEL, or by
• The other person can end the intercom call by
placing the other handset back in the telephone base or charger. The
outside call continues with the original system handset.
25
Directory
Directory overview
Shared directory
The directory is stored in the telephone base, and is shared
by all handsets. Changes made to the directory on any one
handset apply to all.
Charlie Johnson
888-883-2445
NOTE: Only one handset can review the directory at one time. If
another handset attempts to enter the directory, the screen shows NOT
AVAILABLE AT THIS TIME.
Directory memory capacity
The directory can store up to 50 entries, with a maximum of 15 alphanumeric
characters (including spaces) for the names and 30 digits for the telephone
numbers. A convenient search feature can help you find and dial numbers
quickly (see To search by name on page 29).
If there are already 50 entries, the screen shows
DIRECTORY FULL. You cannot store a new number until you
delete one.
Charlie Johnson
888-883-2445
If the directory is empty, when you access it, the screen
shows DIRECTORY EMPTY.
Exiting the directory
OFF/CANCEL to cancel an operation, back up
Press
to the previous menu, or exit the menu display.
Press and hold
OFF/CANCEL to return to idle mode.
Speed dial overview
This telephone has 10 speed dial locations where you can
assign telephone numbers from the directory you wish to
dial numbers using only two key presses. For more details,
refer to Speed dial locations on page 31.
>0: Charlie John
1: Robert Brown
The speed dial locations are in the telephone base and is
shared by all handsets. Changes made to the entries in the
speed dial locations on any one handset apply to all.
NOTE: Only one handset can access the speed dial locations at a time. If another handset
attempts to access the speed dial locations, the screen shows NOT AVAILABLE AT THIS TIME.
26
Directory
Create directory entries
To create a new directory entry
1. Press MENU/SELECT in idle mode.
2. Press DIR or CID to scroll to >DIRECTORY, then press MENU/SELECT.
3. Press DIR or CID to scroll to >ADD CONTACT.
ENTER NUMBER
4. Press MENU/SELECT.
888-883-2445_
5. Enter the telephone number when prompted.
• Copy a number from redial:
a. Press REDIAL/PAUSE.
b. Press DIR or CID or press REDIAL/PAUSE repeatedly to locate the
number to copy.
c. Press MENU/SELECT to copy the number.
-OR• Use the dial pad keys to enter a number (up to 30 digits).
– Press DIR or CID to move the cursor to the right or left.
– Press and hold REDIAL/PAUSE to enter a three-second dialing pause
(a P appears).
– Press MUTE/DELETE to erase digits.
– Press and hold MUTE/DELETE to erase all digits.
6. Press MENU/SELECT to save the number in the display.
7. Enter the name when prompted. Use the dial pad keys and refer to
Character chart on page 28 to enter a name (up to 15 characters). Each
time you press a key, the character on that key appears. Additional key
presses produce other characters on that key.
• Press 0 to add a space.
ENTER NAME
• Press DIR or CID to move the cursor to the right
Charlie Johnson_
or left.
• Press MUTE/DELETE to erase characters.
• Press and hold MUTE/DELETE to erase all characters.
27
Directory
Create directory entries
• The first letter or every word is capitalized. The remaining letters in a
word start as lower case letters as shown in the character chart below:
Dial
key
Characters by number of key press
10
11
‘
space
8. Press MENU/SELECT to store your new directory entry. The handset shows
SAVED and a confirmation tone sounds.
NOTES:
• The screen shows number already saved if the number is already in the directory. You cannot
save the same number more than once.
• If you pause for too long while creating an entry, the procedure times out and you have to
begin again.
To add a predialed telephone number to the directory
1. While the handset is in idle mode, use the dial pad keys
to enter the telephone number (up to 30 digits).
• Press and hold REDIAL/PAUSE to insert a three-second
dialing pause (a P appears).
• Press MUTE/DELETE to make corrections.
2. Press MENU/SELECT to edit the telephone number. Refer
to Step 5 in To create a new directory entry on page 27.
3. Press MENU/SELECT to edit the name. Refer to Step 7 in
To create a new directory entry on page 27.
4. Press MENU/SELECT to store your new directory entry. The
handset shows SAVED and sounds a confirmation tone.
28
888-883-2445
ENTER NUMBER
888-883-2445_
ENTER NAME
Charlie Johnson_
Directory
Review the directory
To review directory entries
1. Press DIR when in idle mode to show the first entry in
the directory. DIRECTORY EMPTY appears if there are no
directory entries.
-ORYou can also show the first entry in the directory by
pressing MENU/SELECT when in idle mode. Press DIR or
CID to scroll to >DIRECTORY, then press MENU/SELECT
twice to select >REVIEW.
2. Press DIR or CID to browse through the directory.
Entries appear alphabetically by the first letter in the name.
Charlie Johnson
888-883-2445
Christine Smith
888-722-7702
NOTES:
• If the telephone number in the directory exceeds 15 digits, < appears in front of the
telephone number. Press TONE to move towards the end of the telephone number or press
# to move towards the beginning of the telephone number.
• If you pause for too long while reviewing an entry, the procedure times out and you have to
begin again.
To search by name
1. Press DIR when in idle mode to show the first entry in the directory.
Charlie Johnson
2. When an entry appears, press the dial pad keys (0-9) to
888-883-2445
start a name search (alphabetical search).
The directory shows the first name beginning with the first
letter associated with the dial pad key if there is an entry
in the directory that begins with that letter. Press DIR or
CID to scroll through the entries beginning with that letter.
3. To see other names that start with the letters on the same dial pad key,
keep pressing the key until the desired letter is shown. The names appear
in alphabetical order.
For example, if you have the names Jennifer, Jessie, Kevin and Linda in
your directory:
• If you press 5 (JKL) once, J and then Jennifer displays.
• If you press 5 (JKL) once, J displays. Press CID.
Jessie displays.
• If you press 5 (JKL) twice, K and then Kevin displays.
• If you press 5 (JKL) three times, L and then Linda displays.
• If you press 5 (JKL) four times, 5 displays.
• If you press 5 (JKL) five times, J displays and then
Jennifer displays again.
NOTE: If you press a key (0-9) and no name starts with the letters on that key, the directory
shows the entry that matches the next letter in the directory.
29
Directory
Dial, delete and edit a directory entry
You can dial, delete or edit the displayed directory entry.
Robert Brown
888-360-4121
See To review directory entries on page 29 or To search by
name on page 29 to show an entry from the directory first.
To dial a directory number
• While reviewing a directory entry, press
PHONE/FLASH
or SPEAKER to dial the displayed telephone number
from the directory (known as Display Dial).
To delete a directory entry
1. While reviewing a directory entry, press MUTE/DELETE.
The screen shows DELETE CONTACT?
2. Press MENU/SELECT to delete the displayed entry from
the directory. The handset shows DELETING... and then
CONTACT DELETED with a confirmation tone. Once
deleted, you cannot retrieve that entry.
-ORPress
OFF/CANCEL to exit and leave the entry intact.
PHONE
10:30PM
0:01:30
11/20
Robert Brown
DELETE CONTACT?
CONTACT DELETED
NOTE: If the directory entry you deleted is also in the speed dial
location, the telephone will automatically clear the speed dial location that
entry occupied.
To edit a directory entry
1. While reviewing a directory entry, press MENU/SELECT.
EDIT NUMBER
360-4121_
The screen shows EDIT NUMBER with the current
number of the entry.
2. Follow Step 5 in To create a new directory entry on
page 27 to edit the digits.
3. Press MENU/SELECT to save the number in the display.
EDIT NAME
Robert_
The screen shows EDIT NAME with the current name of
the entry.
4. Follow Step 7 in To create a new directory entry on
page 27 to edit the characters.
5. Press MENU/SELECT to confirm. The handset shows SAVED with a
confirmation tone and then shows the updated entry.
30
Directory
Speed dial locations
To assign or reassign a directory entry to a speed dial location
1. Press MENU/SELECT in idle mode.
>SPEED DIAL
REVIEW
2. Press DIR or CID to scroll to >DIRECTORY. Press
MENU/SELECT.
3. Press DIR or CID to scroll to >SPEED DIAL. Press
MENU/SELECT.
>0: 
4. To assign a speed dial location, press DIR or CID to
1: Robert Brown
scroll to an empty speed dial location.
-ORTo reassign a speed dial location, press DIR or CID to
scroll to the desired speed dial location.
Charlie Johnson
5. Press MENU/SELECT to show the directory.
888-883-2445
6. Press DIR or CID to browse through the directory and
find the desired entry.
-ORUse the alphabetical search to find the desired entry.
>0: Charlie John
Refer to Steps 2 and 3 in To search by name on page 29. 1: Robert Brown
7. Press MENU/SELECT to confirm. The name (up to 12
characters) of the desired directory entry appears in the
selected speed dial location.
NOTES:
• If the directory is empty, when you press MENU/SELECT in Step 5, the screen shows
DIRECTORY EMPTY.
• If the speed dial location you select is occupied, the new directory entry you selected
replaces the old one. Take caution not to replace entries you do not wish to delete from the
speed dial locations.
To clear a speed dial location
1. Follow Steps 1 through 3 in To assign or reassign a
directory entry to a speed dial location above to enter
the speed dial list.
2. Press DIR or CID to scroll to a speed dial location.
3. Press MUTE/DELETE to clear the selected speed dial
location.  appears in that speed dial location.
>0: Charlie John
1: Robert Brown
>0: 
1: Robert Brown
NOTE: Clearing the speed dial locations does not affect the entries in
the directory.
31
Directory
Speed dial locations
To dial a speed dial number
1. When in idle mode, press and hold a dial pad key (0
through 9) to display the desired speed dial entry.
PHONE/FLASH or SPEAKER to dial the
2. Press
displayed telephone number (known as Display Dial).
NOTE: If the speed dial location you select is empty, the screen shows
the speed dial list.
32
Caller ID
About caller ID
This product supports caller ID services offered by most telephone service
providers. Caller ID allows you to see the name, number, date and time of calls.
The available caller ID information will appear after the first or second ring.
Information about caller ID with call waiting
Caller ID with call waiting lets you see the name and telephone number of
the caller before answering the call, even while on another call.
It may be necessary to change your telephone service to use this feature.
Contact your telephone service provider if:
• You have both caller ID and call waiting, but as separate
services (you may need to combine these services).
Christine Smith
• You have only caller ID, or only call waiting service.
888-722-7702
• You don’t subscribe to caller ID or call waiting services.
There may be fees for caller ID services. In addition, services
may not be available in all areas.
10:30PM
11/20
This product can provide information only if both you and
the caller are in areas offering caller ID services and if both
telephone service providers use compatible equipment. The
time and date are sent by the telephone service provider
along with the call information.
The caller ID information may not be available for every incoming call. The
callers may intentionally block their names and/or telephone numbers.
NOTE: You can use this product with regular caller ID service, or you can use this
product’s other features without subscribing to either caller ID or combined caller ID with call
waiting service.
About home area code
See Home area code on page 14 to determine if you should enter your area
code. Entering the area code changes how numbers are displayed in the
caller ID history and how to return a call from the caller ID history (see
To view the dialing options on page 36).
33
Caller ID
Caller ID history
How caller ID history (call log) works
The telephone stores caller ID information about the last 50 incoming calls
in the telephone base. Each entry may have up to 24 digits for the telephone
number and 15 characters for the name. Entries are stored in reverse
chronological order. The telephone deletes the oldest entry when the log is
full to make room for new calls. This information is common to all handsets,
so changes made in any handset are reflected in all other handsets. If you
answer a call before the information appears on the screen, it does not show
in the caller ID history.
NOTE: The caller ID information might not be available for every incoming call. The callers
might intentionally block their names and/or telephone numbers (see Reasons for missing
caller ID information on page 35).
Memory match
If the incoming telephone number matches the last seven
digits of a telephone number in your directory, the name
that appears on the screen matches the corresponding
name in your directory.
Chris
888-722-7702
10:30PM
11/20
For example, if Christine Smith calls, her name appears as
Chris if this is what you entered into your directory.
NOTE: The number shown by your caller ID is in the format sent by the telephone service
provider. The telephone service provider usually delivers ten-digit telephone numbers (area code
plus telephone number). If the telephone number of the caller does not match a number in your
directory, the name appears as it is delivered by the telephone service provider. For example, if
the telephone service provider includes the area code and the directory number does not, the
name appears as delivered by the telephone service provider.
34
Caller ID
Caller ID operation
Missed (new) calls indicator
When you have calls that have not been reviewed, the
handsets idle screen shows XX MISSED CALLS.
All entries that have not been reviewed are counted as
missed (new) calls. Each time you review a caller ID history
entry marked NEW, the number of missed calls decreases
by one.
HANDSET 1
16 MISSED CALLS
10:30PM
11/20
HANDSET 1
If you do not want to review the missed (new) calls one by
one, but you still want to keep them in the caller ID history,
10:30
11/20
you can press and hold
OFF/CANCEL for four seconds
when the handset is idle. All the entries in the caller ID
history are considered old (reviewed), and the missed calls message goes away.
PM
Reasons for missing caller ID information
There are occasions when other information or no information shows for
various reasons:
Screen message
PRIVATE NAME
Reason
The caller prefers not to show the name.
PRIVATE NUMBER
The caller prefers not to show the telephone number.
PRIVATE CALLER
The caller prefers not to show the name and telephone number.
UNKNOWN NAME
Your telephone service provider cannot determine the
caller’s name.
UNKNOWN NUMBER
Your telephone service provider cannot determine the
caller’s telephone number.
UNKNOWN CALLER
Your telephone service provider cannot determine the
caller’s name and telephone number. Calls from other
countries may also generate this message.
35
Caller ID
Caller ID operation
To view the caller ID history
Review the caller ID history to find out who called, to return the call or to
copy the caller’s name and number into your directory. CALL LOG EMPTY
appears if there are no records in the caller ID history.
1. When a handset is in idle mode, press CID to view the caller ID history in
reverse chronological order starting with the most recent call.
-ORYou can also review the caller ID history by pressing MENU/SELECT. Press
DIR or CID to scroll to >CALL LOG, then press MENU/SELECT twice to
select >REVIEW.
Caller’s name
2. Press DIR or CID to scroll through
Christine Smith
the list. A double beep sounds when
Caller’s number
888-722-7702
the list reaches the beginning or end
Appears when the
NEW
of the caller ID history.
call is missed and
10:30
11/20
not retrieved.
OFF/CANCEL to exit the caller
3. Press
ID history.
Time of call
Date of call
PM
NOTES:
• If the telephone number has more than 15 digits, only the last 15 digits appear in the caller
ID history.
• Only one handset can review the caller ID history at a time. If another handset attempts to
enter the caller ID history, it shows NOT AVAILABLE AT THIS TIME.
To view the dialing options
Although the caller ID history entries received typically have 10 digits (the
area code plus the seven-digit number), in some areas, you must need to dial
only the seven digits, or 1 plus the seven digits, or 1 plus area code plus the
seven digits. You can follow the steps below to change the number of digits
that you dial from or store in the directory:
Robert Brown
800-360-4121
1. Follow Steps 1 and 2 in To review the caller ID
history on this page to find the entry.
2. Before dialing or saving the telephone number
10:45
11/20
in the directory, press # repeatedly to show
Press #
1-800-360-4121
different dialing options for local and long
Press #
360-4121
distance numbers.
Press #
1-360-4121
Press #
800-360-4121
-ORBefore dialing or saving the telephone number in
-ORthe directory, press 1 repeatedly if you need to
Press 1
1-800-360-4121
add or remove 1 in front of the telephone number.
PM
Press 1
NOTE: If you do not need to dial the area code for local calls,
make sure to program your home area code (see Home area code on page 14).
36
800-360-4121
Caller ID
Caller ID operation
To dial a caller ID history number
1. While reviewing the caller ID history, press DIR or CID
to browse through the caller ID history and find the entry.
2. Press
PHONE/FLASH or SPEAKER to dial the
displayed telephone number from the caller ID history
(known as Display Dial).
Christine Smith
888-722-7702
10:30PM
PHONE
NOTES:
• If the telephone number has more than 15 digits, only the last 15 digits
appear in the caller ID history. But, the telephone can still dial out all
digits (up to 24 digits) of that telephone number.
11/20
0:01:30
Christine Smith
10:30PM
11/20
• You might need to change how a caller ID number is dialed if the entry
does not appear in the correct format. Caller ID numbers might appear with an area code
that might not be necessary for local calls, or without a 1 that might be necessary for long
distance calls. For details, see To view the dialing options on page 36.
To delete caller ID history entries
To delete a caller ID history entry:
DELETING...
1. While reviewing the caller ID history, press DIR or CID
to browse through the caller ID history and find the entry.
2. Press MUTE/DELETE to delete the displayed entry from
the caller ID history. The screen shows DELETING... with
a confirmation tone. Once deleted, you cannot retrieve that entry.
To delete all caller ID history entries:
1. Press MENU/SELECT in idle mode.
>DEL ALL CALLS
2. Press DIR or CID to scroll to >CALL LOG. Press
REVIEW
MENU/SELECT.
3. Press DIR or CID to scroll to >DELETE ALL CALLS.
Press MENU/SELECT. The screen shows DELETE ALL
CALLS?
DELETE
4. Press MENU/SELECT to delete all entries from the
ALL CALLS?
caller ID history. The screen shows DELETING... with a
confirmation tone. Once deleted, you cannot retrieve
that entry.
-ORPress
OFF/CANCEL to exit and leave all entries in the caller ID history intact.
37
Caller ID
Caller ID operation
To save a caller ID history entry in the directory
1. While reviewing the caller ID history, press DIR or
Christine Smith
888-722-7702
CID to browse through the caller ID history and find the
desired entry.
2. Press MENU/SELECT. The screen shows EDIT NUMBER.
10:30
11/20
3. Use the dial pad keys to modify the telephone number
EDIT NUMBER
(up to 24 digits).
888-722-7702_
• Press DIR or CID to move the cursor to the right
or left.
• Press and hold REDIAL/PAUSE to enter a three-second
dialing pause (a P appears).
EDIT NAME
Chris_
• Press MUTE/DELETE to erase digits.
• Press and hold MUTE/DELETE to erase all digits.
4. Press MENU/SELECT to save the number in the display.
The screen shows EDIT NAME.
5. Use the dial pad keys and refer to Character chart on page 28 to modify
the name (up to 15 characters).
• Press 0 to add a space.
• Press DIR or CID to move the cursor to the right or left.
• Press MUTE/DELETE to erase characters.
• Press and hold MUTE/DELETE to erase all characters.
6. Press MENU/SELECT to confirm. The screen shows SAVED with a
confirmation tone.
PM
NOTES:
• The screen shows NUMBER ALREADY SAVED if the number is already in the directory. You
cannot save the same number more than once.
• If the directory is full, the screen shows DIRECTORY FULL.
• If you try to save a caller ID history entry to the directory without a number, UNABLE TO
SAVE displays.
• If the telephone number has more than 15 digits, only the last 15 digits appear in the caller
ID history. But, the telephone can still save all digits (up to 24 digits) of that telephone
number from the caller ID history in the directory.
• You might need to change how a caller ID number is saved in the directory if the entry
does not appear in the correct format. Caller ID numbers might appear with an area code
that might not be necessary for local calls, or without a 1 that might be necessary for long
distance calls. For details, see To view the dialing options on page 36.
38
Answering system
Answering system settings
Use the answering system menu of a system handset to turn on or off the
answering system, record your announcement, activate the call screening,
change the number of rings, set the remote access code and activate the
message alert tone.
Announcement
The announcement is the greeting callers hear when calls are answered by
the answering system.
The telephone has a default announcement, “Hello. Please leave a message
after the tone.” You can use this announcement, or record your own
announcement.
You can record an announcement up to 90 seconds. The system does not
record any announcement shorter than two seconds.
To play the current announcement:
>ANNOUNCEMENT
1. Press MENU/SELECT in the idle mode.
DELETE ALL OLD
2. Press DIR or CID to scroll to >ANSWERING SYS, then
press MENU/SELECT.
3. Press MENU/SELECT to choose >ANNOUNCEMENT. The
system announces, “To play, press 2. To record, press 7.”
2-PLAY
3-DELETE
4. Press 2 to play the current announcement from
5-STOP
7-RECORD
the speakerphone.
• Press DIR/VOLUME to increase or press
CID/VOLUME to decrease the message playback volume.
• Press SPEAKER to switch between speakerphone and handset earpiece.
To record a new announcement:
1. Follow Steps 1 and 2 in To play the current announcement on this page.
2. Press MENU/SELECT to choose >ANNOUNCEMENT. The system
announces, “To play, press 2. To record, press 7.”
3. Press 7. The system announces “Record after the tone. Press 5 when you
are done.”
RECORD ANNC...
4. Face the handset and speak towards the microphone to
5-STOP
record your announcement.
5. Press 5 when you finish the recording. The handset plays
back the recorded announcement.
NOTE: If the answering system memory is full, when you press 7 in Step 3, the answering
system announces, “Memory is full.” You must delete some messages before you can record a
new announcement. Refer to Message playback on page 47.
39
Answering system
Answering system settings
To delete your announcement:
1. Follow Steps 1 through 4 in To play the current
announcement on page 39 to play the announcement.
2. Press 3 during playback to delete your recorded
announcement. The system announces,
“Announcement deleted.”
2-PLAY
3-DELETE
5-STOP
7-RECORD
If your announcement is deleted, calls are answered with the default
announcement, “Hello. Please leave a message after the tone.”
Answering mode
Unless you change it, the answering system is on and ready to record
messages. If the answering system is on, the ANS ON icon displays on the
handset screen and the ANSWER ON/OFF light on the telephone base is
on. You can turn the answering system off, but if you do so, the answering
system does not answer calls and record incoming messages.
Using the handset:
1. Press MENU/SELECT in idle mode to enter the main menu.
2. Press DIR or CID to scroll to >ANSWERING SYS, then ANSWER ON/OFF
>ON
press MENU/SELECT.
3. Press DIR or CID to scroll to >ANSWER ON/OFF,
then press MENU/SELECT.
4. Press DIR or CID to select between ON and OFF, then
press MENU/SELECT to confirm the setting. A confirmation tone sounds.
Using the telephone base:
• Press ANSWER ON/OFF to turn the answering
system on or off. If the answering system is turned
on, it announces, “Calls will be answered.” If the
answering system is turn off, it announces, “Calls will
not be answered.”
NOTES:
• If the answering system is off and there is an incoming call, the system answers after 10 rings
and announces to the caller, “Please enter your remote access code.” For more information
about Remote access code on page 42.
• You can turn the answering system on or off from either the handset or the telephone base,
but you can only use the handset to change the other answering system settings.
• You can not turn the answering system on or off while a handset is on a call or the
telephone base is playing messages.
• During an incoming call, press
to the answering system.
ANSWER ON/OFF if you wish to immediately send the call
40
Answering system
Answering system settings
Call screening setup
You can choose whether incoming messages are played through the speaker
on the telephone base while they are being recorded.
To change the settings:
1. Press MENU/SELECT when in idle mode to enter the main menu.
2. Press DIR or CID to scroll to >ANSWERING SYS, then CALL SCREENING
>ON
press MENU/SELECT.
3. Press DIR or CID to scroll to >ANS SYS SETUP, then
press MENU/SELECT.
4. Press MENU/SELECT to select >CALL SCREENING.
5. Press DIR or CID to choose between ON and OFF.
6. Press MENU/SELECT to confirm your setting. A confirmation tone sounds.
NOTE: For more details about the features of call screening, see Call screening on page 45.
Number of rings
You can set the answering system to answer an incoming call after two,
three, four, five or six rings. You can also select toll saver, which is explained
below. Unless you change it, the answering system answers an incoming call
after four rings.
To set the number of rings:
1. Press MENU/SELECT in idle mode to enter the main menu.
2. Press DIR or CID to scroll to >ANSWERING SYS. Press MENU/SELECT.
3. Press DIR or CID to scroll to >ANSWERING SYS SETUP. Press
MENU/SELECT.
4. Press DIR or CID to scroll to ># OF RINGS, then press # OF RINGS
MENU/SELECT.
>4
5. Press DIR or CID to scroll and choose among 6, 5, 4,
3, 2 or TOLL SAVER.
• Toll saver- the answering system answers a call after
two rings if you have new messages, and after four rings when there are
no new messages. This feature allows you to check for new messages
and avoid paying long distance charges if you are calling out from your
local area.
6. Press MENU/SELECT to confirm your setting. A confirmation tone sounds.
NOTE: If you subscribe to a voicemail service offered through your telephone service
provider, see Answering system and voicemail on page 44.
41
Answering system
Answering system settings
Remote access code
To access your answering system remotely from any touch-tone telephone,
you need to enter a two-digit number (00-99). Unless you change it, the
remote access code is 19.
To change the remote access code:
1. Press MENU/SELECT in idle mode to enter the main menu. REMOTE CODE
19
2. Press DIR or CID to scroll to >ANSWERING SYS, then
press MENU/SELECT.
3. Press DIR or CID to scroll to >ANS SYS SETUP, then
press MENU/SELECT.
4. Press DIR or CID to scroll to >REMOTE CODE, then press
MENU/SELECT.
5. Press DIR or CID to select the remote access code, or use the dial pad
keys to enter the correct number (00-99).
6. Press MENU/SELECT to confirm your setting. A confirmation tone sounds.
NOTE: For more details about the feature of remote access, refer to Remote access on page 52.
Message alert tone
When the message alert tone is set to ON, and there is at least one new
message, the telephone base beeps every 10 seconds. Unless you change it,
the message alert tone is set to off.
To change the setting:
1. Follow Steps 1-3 in Remote access code on this page.
2. Press DIR or CID to scroll to >MESSAGE ALERT
TONE, then press MENU/SELECT.
3. Press DIR or CID to choose between ON and OFF.
4. Press MENU/SELECT to confirm your setting.
A confirmation tone sounds.
MSG ALERT TONE
>OFF
NOTES:
• The message alert tone beeps only if all the conditions below are met:
– Answering system is on.
– Message alert tone setting is on.
– There are new messages.
• To temporarily turn off the message alert tone, see To temporarily turn off the message
alert tone on page 49.
42
Answering system
Answering system settings
Recording time
You can set message recording time by choosing three, two, or one minute. If
unchanged, the default setting is three minutes.
To change the setting:
1. Press MENU/SELECT in idle mode to enter the main menu.
2. Press DIR or CID to scroll to >ANSWERING SYS, then RECORDING TIME
press MENU/SELECT.
>3 minutes
3. Press DIR or CID to scroll to >ANS SYS SETUP, then
press MENU/SELECT.
4. Press DIR or CID to scroll to >RECORDING TIME, then
press MENU/SELECT.
5. Press DIR or CID to scroll and choose 3 minutes, 2 minutes, and
1 minute.
6. Press MENU/SELECT to confirm your setting. A confirmation tone sounds.
43
Answering system
Answering system overview
Answering system and voicemail
Your telephone has separate indicators for two different types of voice
messages: those left on its built-in answering system and those left at
your service provider’s voicemail (fees may apply). Your telephone’s builtin answering system messages and voicemail messages are separate. Each
alerts you to new messages differently.
and NEW VOICEMAIL display on the handset, your telephone service
If
provider is indicating that it has new voicemail for you. To listen to your
voicemail, you typically dial an access number provided by your telephone
service provider, followed by a security code or PIN.
Some service providers bundle or combine multiple services like voicemail
and call waiting, so you may not aware that you have voicemail. To check
what services you have and how to access them, contact your telephone
service provider.
To use your voicemail service rather than your answering system, turn off
your answering system. To use your answering system rather than your
voicemail service, contact your telephone service provider to deactivate
your voicemail service. You can also use your telephone answering system
and voicemail together by setting your built-in answering system to answer
before voicemail answers as described below. To learn how to program your
voicemail settings, contact your telephone service provider. Then, if you are
on a call, or if the answering system is busy recording a message and you
receive another call, the second caller can leave a voicemail message.
If you have voicemail provided by your telephone service provider, we
recommend setting your answering system to answer calls at least two rings
earlier than your voicemail is set to answer. For example, if your voicemail
answers after six rings, set your answering system to answer after four rings.
Some voicemail providers may program the delay before answering calls
in seconds instead of rings. In this case, allow six seconds per ring when
determining the appropriate setting.
Answering system new message indication
When there are new messages (including memos) on the answering system,
the number of new messages stored flashes in the message window on the
telephone base and the
icon and XX NEW MESSAGES
HANDSET 1
appear on the screen of each system handset. If the new
16 NEW MESSAGES
message alert tone is turned on, the telephone base beeps
every 10 seconds when there are new messages.
10:30PM
To listen to messages recorded on your digital answering
system, use the menu from a handset or press
PLAY/STOP on the
telephone base (see Message playback on page 47).
44
11/20
Answering system
Answering system overview
Voice prompts
The system provides voice prompts to guide you through recording
announcements and remote access.
Message capacity
The answering system can record up to 99 messages, depending on the
length of each message. The maximum recording time is 14 minutes and
the individual messages recording time can be set to 3 minutes, 2 minutes
and 1 minute. The actual recording time depends on individual message
characteristics. Messages remain available for replay until you delete them.
If the answering system has less than three minutes of recording time
left, “Less than 3 minutes to record” is announced at the end of messages
playback.
If the memory is full, the answering system announces, “Memory is full.”
The number of messages and F flash alternatively in the message window,
and REC MEM FULL appears on the handset screen. You must delete some
messages before recording new ones.
Call screening
If the answering system and call screening are on, the announcement and
the incoming message broadcast at both telephone base
and handset when a call arrives.
Call screening at base:
You can turn off call screening on or off using the
handset (see Call screening setup on page 41). When
call screening is off, you can temporarily turn on the call
PLAY/STOP or VOLUME on the telephone base.
screening by pressing
The call screening will be off for the next incoming call.
If call screening is on and you want to adjust the playback volume to a
comfortable level (1-8) while it is recording messages, press
VOLUME on
the telephone base. This volume setting is shared with message playback,
so when you play messages at volume 1, they play at a very low volume. If
you turn up the volume for playback, the call screening for the next incoming
message plays at the same volume level.
If call screening is on and you want to silence the telephone base while it
PLAY/STOP on the telephone base. The call
is recording messages, press
screening will be on for the next incoming call.
45
Answering system
Answering system overview
Call screening at handset:
If answering system is set to ON, when there is an incoming call and it is
answered by the answering system, the handset screen shows “To screen the
call, press [select].” By pressing MENU/SELECT, you can call screen the call at
handset.
Call intercept
While call screening, you can press
PHONE/FLASH or
SPEAKER on the handset to stop recording and speak
to the caller.
46
Answering system
Message playback
To listen to messages
You can use either a handset or the telephone base to play messages. If
there are new messages, the system plays back only the new messages
(oldest first). If there are no new messages, the system plays back all old
messages (oldest first).
When playback begins, the total number of messages is announced. Before
each message, you hear the day and time it was received. After the last
message, you hear “End of messages.” If the system has less than three
minutes of recording time left, you hear “Less than 3 minutes to record.” If
the memory of the answering system is full, you hear “Memory is full.”
NOTES:
• If the date and time is not set when a message is recorded, the system announces, “Time and
date not set” before the message is played. To set the date and time, see Set date/time on
page 13.
• Only one handset or the telephone base can access the answering system at a time.
• While a handset is on a call, you cannot play messages.
To listen to messages at the telephone base:
1. Press
PLAY/STOP on the telephone base to listen to
the messages.
2. The system announces the number of messages, then
begins playback. The message sequence is shown on
the message window.
PLAY/STOP to stop the playback.
3. Press
NOTE: If there are no messages in the answering system, when in Step
1 above, the system announces, “You have no message.”
To listen to messages at the handset:
1. Press MENU/SELECT when in idle mode to enter the
main menu.
2. Press MENU/SELECT to select >PLAY MESSAGES.
3. The system announces the number of messages, then
begins playback. The message sequence is shown on the
handset’s screen.
4. Press 5 to stop the playback.
>PLAY MESSAGES
ANSWERING SYS
16 NEW MESSAGES
03 OLD MESSAGES
3-DELETE
5-STOP
4-RESTART
6-SKIP
NOTE: If there are no messages in the answering system, the handset
shows NO MESSAGE and announces, “You have no message.”
10:30PM
47
MSG #
1/16
Answering system
Message playback
Options during playback
When a message is playing, you can adjust the playback volume, skip, repeat,
or delete the message.
When messages are playing on the telephone base:
• Press
VOLUME to adjust the message playback
volume (1-8).
• To repeat the message currently playing, press
REPEAT after the answering system plays the day and
time the current message was received.
• To listen to the previous messages, press REPEAT
while the answering system is playing the day and time
the current message was received.
• Press SKIP to skip to the next message.
• Press X DELETE to delete the message. The telephone base announces,
“Message deleted.”
• Press
PLAY/STOP to stop the playback.
When messages are playing on the handset:
• Press DIR/VOLUME to increase or press CID/VOLUME to decrease the
message playback volume.
• Press SPEAKER to switch between speakerphone and handset earpiece.
• To repeat the message currently playing, press 4 after
the answering system plays the day and time the current
message was received.
• To listen to the previous messages, press 4 while the
answering system is playing the day and time the current
message was received.
• Press 6 to skip to the next message.
• Press 3 to delete the message. The handset announces, “Message deleted.”
• Press 5 to stop the playback.
48
Answering system
Message playback
To delete all old messages
Use this feature to delete all old messages. Once deleted, you cannot
retrieve the deleted messages. New (unheard) message cannot be deleted
until you have listened to them.
NOTE: If there are no old messages and you press X DELETE on the telephone base, the
system announces, “You have no old message.” On the handset, when you select DELETE ALL
OLD, the screen shows NO MESSAGE.
To delete all old messages at the telephone base:
1. Press X DELETE on the telephone base. The system
announces, “To delete all old messages, press
DELETE again.”
2. Press X DELETE within three seconds. The system
announces, “All old messages deleted.”
To delete all old messages at the telephone handset:
1. Press MENU/SELECT when in idle mode to enter the
>DELETE ALL OLD
main menu.
RECORD MEMO
2. Press DIR or CID to scroll to >ANSWERING SYS, then
press MENU/SELECT.
3. Press DIR or CID to scroll to >DELETE ALL OLD.
4. Press MENU/SELECT. The screen shows DELETE ALL OLD MESSAGES?
5. Press MENU/SELECT to confirm. The screen shows DELETING... and then
ALL OLD MESSAGES DELETED! with a confirmation tone sounds.
-ORPress
OFF/CANCEL to exit and leave all old messages intact.
To temporarily turn off the message alert tone
Follow the step below to temporarily silence the message alert tone:
• When the telephone base is in idle mode, press any
telephone base key (except HANDSET LOCATOR).
The message alert tone is activated again with the next
incoming message.
NOTES:
• When the telephone base is in idle mode, if you press X DELETE to
temporarily silence the message alert tone, there is a voice prompt to direct you press
X DELETE again to delete all old messages (see To delete all old messages at the
telephone base on this page). If you are not going to delete all old messages, wait at least 5
seconds to allow the telephone base to return to idle mode.
• To turn off the message alert tone, see Message alert tone on page 42.
49
Answering system
Recording and playing memos
Memos are messages you record yourself. They are saved, played back
and deleted exactly like incoming messages. You can record a memo as a
reminder to yourself, or leave a message for someone else using the
same telephone. The maximum length of a memo is 3 minutes.
To record a memo
1. Press MENU/SELECT when in idle mode to enter the main menu.
2. Press DIR or CID to scroll to >ANSWERING SYS, then RECORD MEMO...
5-STOP
press MENU/SELECT.
3. Press DIR or CID to scroll to >RECORD MEMO.
4. Press MENU/SELECT. The screen announces, “Record after
the tone. Press 5 when you are done.”
5. Speak towards the microphone on the handset after a long beep. You can
record a memo up to four minutes. Memos are shorter than two seconds
are not recorded.
6. Press 5 to stop recording. The system announces “Recorded” to confirm
the recording has finished.
NOTES:
• If the answering system memory is full, when you press MENU/SELECT in Step 4, the
answering system announces, “Memory is full.” You can not record memo at that condition.
• Memo also cannot be recorded when there is a handset or the base accessing the answering
system.
To play back memos
Memos are stored as messages. See Message playback on page 47 for
instructions on playback and deletion.
50
Answering system
Message window displays
The message window on the telephone base displays the total number of
messages. See the table below for other message window displays.
There are no messages in the answering system.
After a power failure, the number in the message window flashes to
indicate the date and time need to be set.
(flashing)
1-99
• Total number of messages and memos.
1-99
• Total number of new messages and memos. The number flashes when
there are new messages that have not been reviewed.
• Current message number during old message playback.
(flashing)
• Current message number during new message playback.
• After a power failure, the number in the message window flashes to
indicate the date and time need to be set.
(alternating)
1-99 and F
Memory is full. Messages must be deleted before new messages can
be recorded.
--
• The answering system is being programmed by a system handset.
• The answering system is answering a call or recording a memo
or announcement.
• The answering system is being accessed remotely.
0-5
Telephone base ringer volume while adjusting.
1-8
Speaker volume level of the telephone base while adjusting.
51
Answering system
Remote access
You can access the answering system remotely by dialing your home
telephone number from any touch-tone telephone.
To remotely access the answering system
1. Dial your telephone number from any touch-tone telephone.
2. When the answering system answers, enter the two-digit remote access
code (19, unless you have changed it; refer to Remote access code on
page 42). The answering system automatically announces the number of
messages (new or old) if there are any.
3. If there are new messages, the answering system automatically begins to
play all old messages only.
-ORIf there are no new messages, the answering system automatically begins
to play all old messages.
4. You can also enter the remote commands:
Play all messages
Press to listen to all messages. If there are new messages,
the system plays back only the new messages (oldest first).
If there are no new messages, the system plays back all old
messages (oldest first).
Play new messages
Press to listen to new messages only.
Delete a message
Press during a message playback to delete the current message.
Delete all old messages
33
Press to delete all old messages.
Replay the current or
previous message
To repeat the message currently playing, press 4 after the
answering system plays the day and time the current message
was received.
To listen to the previous message, press 4 while the
answering system is playing the day and time the current
message was received.
Stop
Press to stop playback and recording.
Play help menu
*5
Press to listen to a list of remote commands.
Skip to next message
Press during playback to skip the current message and
advance to the next message.
Record an announcement
*7
Press to record a new announcement. Begin speaking after the
long beep.
Turn system on or off
Press to turn the answering system on or off.
Exit
8 or hang up
Press to end remote access (the call is terminated).
52
Answering system
Remote access
5. Hang up to end the call and save all messages.
There is a wallet card listing the remote commands at the back of this user’s
manuals. Cut it out and keep it in your wallet for quick reference.
NOTES:
• If you do not enter a valid remote access code, the system answers the call automatically.
• If the date and time is not set when a message is recorded, the system announces, “Time and
date not set” before the answering system announces the number of messages.
• If there are no messages in the answering system, the system announces, “You have
no message.”
• If there are no new messages in the answering system, when you press 2 to play back new
messages, the system announces, “You have no new message.”
• If you pause for more than four seconds during remote access, you hear a help menu
listing all features and commands. If there is no command for another 20 seconds, the call
ends automatically.
• If the memory is full, the answering system answers after 10 rings and announces, “Memory
is full. Enter the remote access code.” Enter your remote access code to access the messages
and announcements.
• When the answering system is turned off, the telephone answers after 10 rings, and
announces, “Please enter your remote access code.”
53
Appendix
Screen icons, indicator lights and alert tones
Screen icons
Low battery; place the handset in the
telephone base or charger to recharge.
(flashing)
Indicates the battery voltage level.
or
or
Battery is charging.
(animated display)
or
(animated display)
The speakerphone is in use.
The handset ringer is turned off.
New voicemail received from the
telephone service provider.
ANS ON
Answering system is turned on.
New message in the answering system.
NEW
While reviewing the caller ID history,
missed calls that have not been reviewed.
MUTE
Microphone is muted.
MSG #
While playing messages, the sequence of
the message currently playing. (XX/YY; XX
is the sequence of the message currently
playing; YY is the total number if all new
or old messages.)
10/16
Handset indicator lights
CHARGE light
On when the handset is charging in the telephone base
or charger.
Backlight (lighted display and dial pad)
On when a call is coming in.
On when a key is pressed.
SPEAKER light
On when the speakerphone is in use.
54
Appendix
Screen icons, indicator lights and alert tones
Telephone base indicator lights
ANS ON/OFF light
On when the built-in answering system is on.
IN USE light
On when the handset is in use, when the answering system is
answering an incoming call or when the answering system is
being accessed remotely.
Flashes when another telephone on the same line is in use.
Flashes quickly when there is an incoming call.
Handset alert tones
One short beep
(Key tone or playback
confirmation tone)
A key is pressed.
One long beep
(Recording or playback
confirmation tone)
Start or end recording.
Two short beeps
(Error tone)
Command has failed.
Play at the end of each message.
Plays at the end of all messages.
You have reached the beginning or end of the list.
You have reached the minimum or maximum listening volume.
Three short beeps
(Out-of-range or no-power-atbase warning tone)
The handset is out of range or there is no power at the
telephone base.
Three short high-pitched beeps
(Confirmation tone)
The telephone has completed the command successfully.
Four short beeps
(Low-battery warning tone)
Low battery warning.
Telephone base alert tones
One short beep
(Playback confirmation tone)
Plays at the end of each message.
Beeps every 10 seconds
(Message alert tone)
There are new messages that have not been reviewed when
the message alert tone is turned on.
One long beep
(Recording or playback
confirmation tone)
The answering system starts recording a message if call
screening is on.
Plays at the end of all messages
55
Appendix
Handset display screen messages
CALL LOG EMPTY
CALL
TRANSFERRED
CALLING
HANDSET X
DIRECTORY EMPTY
DIRECTORY FULL
You are accessing an empty caller ID history.
You have transferred an outside call to another cordless handset.
• The handset is calling another handset (for intercom calls).
• The handset is going to transfer an outside call to
another handset.
There are no directory entries.
The directory is full. You cannot save any new entries unless you
delete some current entries.
ENDED
You have just ended a call.
HANDSET X
IS CALLING
Another handset is calling.
INCOMING CALL
INTERCOM
INTERCOM ENDED
INTERCOM TO:
(For EL52201)
There is a call coming in.
The handset is on an intercom call.
The intercom is just ended.
• You have started the intercom progress, and need to enter the
number of the handset you wish to call.
• You have started transferring a call, and need to enter the
desired handset number.
LINE IN USE
LOW BATTERY
MICROPHONE ON
MUTED
NEW VOICEMAIL
NO BATTERY
NO LINE
NO MESSAGE
An extension telephone on the same line or one of the handsets is
in use.
The battery needs to be charged.
Mute is off so the other party can hear your voice.
The microphone is off.
There are new voicemail messages from your telephone
service provider.
You place the handset in the telephone base or charger without
installing a battery in that handset.
There is no telephone line connected.
There are no messages in the answering system.
NOT AVAILABLE
AT THIS TIME
Someone else is already using the directory, speed dial list, caller ID
history or answering system.
NUMBER
ALREADY SAVED
The telephone number you have entered is already stored in
the directory.
OUT OF RANGE OR NO
PWR AT BASE
The handset has lost communication with the telephone base.
56
Appendix
Handset display screen messages
OUTSIDE CALL
You have connected to the external call during call transfer.
PAGING
The telephone base is paging all handsets.
PHONE
The handset is on a call.
PLACE IN
CHARGER
The battery is very low. The handset should be placed in the
telephone base or charger.
REC MEM FULL
The answering system memory is full.
RINGER MUTED
The ringer is muted temporarily during an incoming call.
SAVED
SPEAKER
UNABLE TO CALL.
TRY AGAIN
The entry is now in the directory.
The handset speakerphone is in use.
• Intercom fails.
• Two handsets are already on a call.
• While the handset is on a call, it is out of range or there is no
power at the telephone base.
UNABLE TO SAVE
You cannot save a caller ID history entry to the directory without
a number.
XX MISSED CALLS
There are XX new calls in the caller ID history.
XX NEW MESSAGES
There are XX new messages in the answering system.
57
Appendix
Troubleshooting
If you have difficulty with your telephone, please try the suggestions below.
For customer service, or to purchase accessories or replacement parts, visit
our website at www.telephones.att.com, or call 1 (800) 222-3111.
In Canada, dial 1 (866) 288-4268. When you call customer service, you
will need the serial number or model number found on the bottom of the
telephone base.
My telephone doesn’t work at all.
• Make sure the power cord is securely plugged in.
• Make sure that the battery connector is securely plugged into the
cordless handset.
• Make sure the telephone line cord is securely and firmly plugged into the
telephone base and the telephone wall jack.
• Charge the battery in the cordless handset for at least 16 hours. For
optimum daily performance, return the cordless handset to the telephone
base or charger when not in use.
• If the battery is depleted, it may take approximately 30 minutes to charge
the handset before it shows LOW BATTERY, refer to Battery charging on
page 6 for details.
• Reset the telephone base. Unplug the electrical power. Wait for
approximately 15 seconds, then plug it back in. Allow up to one minute for
the cordless handset and telephone base to reset.
• You may need to purchase a new battery. Please refer to Battery installation
on page 5.
I cannot get a dial tone.
• First try all the suggestions above.
• Move the cordless handset closer to the telephone base. You might have
moved out of range.
• If the previous suggestions don’t work, disconnect the telephone base from
the telephone wall jack and connect to a different telephone. If there is no
dial tone on that handset either, the problem is in your wiring or telephone
service. Contact your telephone service provider (charges may apply).
• Your telephone line cord might be malfunctioning. Try installing a new
telephone line cord.
I cannot dial out.
• First try all the suggestions in the item I cannot get a dial tone above.
58
Appendix
Troubleshooting
• Make sure you have a dial tone before dialing. The cordless handset may
take a second or two to find the telephone base and produce a dial tone.
This is normal. Wait an extra second before dialing.
• Check that all the telephones connected to the same telephone line are
hung up.
• Make sure to set the dial mode to the correct setting (pulse dialing or tone
dialing) for the service in your area (see Dial mode on page 14).`
• Eliminate any background noise. Noise from a television, radio or other
appliances may cause the telephone not to dial out properly. If you cannot
eliminate the background noise, first try muting the cordless handset
before dialing, or dialing from another room in your home with less
background noise.
• If other telephones in your home are having the same problem, the
problem is in your wiring or telephone service. Contact your telephone
service provider (charges may apply).
My cordless handset isn’t performing normally.
• Make sure the power cord is securely plugged into the telephone base.
Plug the power adapter into a different, working electrical outlet not
controlled by a wall switch.
• Move the cordless handset closer to the telephone base. You might have
moved out of range.
• Reset the telephone base. Unplug the electrical power. Wait for 15
seconds then plug it back in. Allow up to one minute for the cordless
handset and telephone base to reset.
• Other electronic products can cause interference to your cordless telephone.
Try installing your telephone as far away from these types of electronic
devices as possible: television sets, VCRs, or other cordless telephones.
OUT OF RANGE OR NO PWR AT BASE appears on my cordless handset.
• Ensure that the telephone base is powered up.
• Place the cordless handset in the telephone base for one minute to allow
the cordless handset and base to synchronize.
• Move the cordless handset closer to the telephone base. You might have
moved out of range.
• Reset the telephone base. Unplug the electrical power. Wait for 15
seconds then plug it back in. Allow up to one minute for the cordless
handset and telephone base to reset.
59
Appendix
Troubleshooting
• Other electronic products can cause interference to your cordless telephone.
Try installing your telephone as far away from these types of electronic
devices as possible: television sets, VCRs, or other cordless telephones.
The batteries do not hold a charge.
• If the cordless handset is in the telephone base or charger and the charge
light does not come on, refer to the item The charge light is off on this page.
• Charge the battery in the cordless handset for at least 10 hours. For
optimum daily performance, return the cordless handset to the telephone
base or charger when not in use.
• If the battery is depleted, it may take approximately 30 minutes to charge
the handset before it shows LOW BATTERY, refer to Battery charging on
page 6 for details.
• You may need to purchase a new battery. Please refer to Battery
installation on page 5.
The charge light is off.
• Make sure the power cord is plugged in correctly and securely.
• Make sure the battery is installed correctly in the handset. Follow the
instruction in Battery installation on page 5 to install the battery.
• Unplug the electrical power. Wait for 15 seconds then plug it back in. Allow
up to one minute for the cordless handset and telephone base to reset.
• Clean the cordless handset and telephone base charging contacts each
month using a pencil eraser or cloth.
I get noise, static, or weak signals even when I’m near the telephone base.
• If you subscribe to high-speed Internet service (DSL -digital subscriber
line) through your telephone line, you must install a DSL filter between
the telephone line cord and the telephone wall jack (see Telephone base
and charger installation on page 4). The filter prevents noise and caller
ID problems caused by DSL interference. Please contact your DSL service
provider for more information about DSL filters.
• Other electronic products, such as computer, wireless routers, microwave
ovens and other cordless telephone can interfere with the performance of
your cordless telephone. You may be able to improve the performance of
your telephone by installing the telephone base as far away as possible
from other electronic devices.
60
Appendix
Troubleshooting
• Do not install this telephone near a microwave oven or on the same
electrical outlet. You may experience decreased performance while the
microwave oven is operating.
• If your telephone is plugging in with a modem or a surge protector, plug
the telephone (or modem/surge protector) into a different location. If this
doesn’t solve the problem, relocate your telephone or modem farther
apart from one another, or use a different surge protector.
• Relocate your telephone to a higher location. The telephone will likely
have better reception when installed in a high area.
• If the other telephones in your home are having the same problem, the
problem is in your wiring or telephone service. Contact your telephone
service provider (charges may apply).
I experience poor sound quality when using the speakerphone.
• For increased sound quality while using the speakerphone, place the
handset on a flat surface with the dial pad facing up.
• When using a speakerphone, controlling background noise in your
environment is essential. While you are listening to your party, press
MUTE/DELETE to temporarily turn your microphone off. When it is your turn
to speak, remember to press MUTE/DELETE again to turn the microphone on.
• Excessive background noise will cause a speakerphone to fade in and
out. Try controlling the background noise by turning off any audio devices
near the speakerphone. Also, try to avoid interrupting the person at the
other end of the conversation while they are speaking. If background noise
cannot be controlled, you should terminate speakerphone operation and
return to normal handset mode.
I hear other calls while using my telephone.
• Disconnect the telephone base from the telephone wall jack, and plug in
a different telephone. If you still hear other calls, the problem is probably
in your wiring or telephone service. Call your telephone service provider
(charges may apply).
My calls cut in and out while I’m using my cordless handset.
• Other electronic products can cause interference to your cordless
telephone. Try installing your telephone as far away as possible from
electronic devices such as wireless routers, or other cordless telephones.
61
Appendix
Troubleshooting
• Move the handset closer to the base. The operating range may vary with
environmental conditions and time of use. There may be places within your
environment that a cordless telephone will not work well. If the problem
only occurs in certain areas of your environment, you can conclude that
there is nothing wrong with the telephone.
• Do not install this telephone near a microwave oven or on the same
electrical outlet. You may experience decreased performance while the
microwave oven is operating.
• If your telephone is plugged in with a modem or surge protector, plug
the telephone (or modem/surge protector) into a different location. If this
doesn’t solve the problem, relocate your telephone or modem farther
apart from one another, or use a different surge protector.
• Relocate your telephone base to a higher location. The telephone will have
better reception when installed in a high area.
• If the other telephones in your home are having the same problem, the
problem is in your wiring or telephone service. Contact your telephone
service provider (charges may apply).
• If you subscribe to high-speed Internet service (DSL - digital subscriber
line) through your telephone line, you must install a DSL filter between
the telephone line cord and the telephone wall jack (see Telephone base
and charger installation on page 4). The filter prevents noise and caller
ID problems caused by DSL interference. Please contact your DSL service
provider for more information about DSL filters.
My cordless handset does not ring when I receive a call.
• Make sure that the ringer is not turned off. Refer to Ringer volume on
page 11.
• Make sure the telephone line cord is plugged securely into the telephone
base and the telephone wall jack. Make sure the power cord is securely
plugged in.
• The cordless handset may be too far from the telephone base.
• Charge the battery in the cordless handset for at least 16 hours. For
optimum daily performance, return the cordless handset to the telephone
base or charger when not in use.
• You may have too many extension telephones on your telephone line to
allow all of them to ring simultaneously. Try unplugging one telephone at
a time until the telephone start ringing.
• The layout of your home or office might be limiting the operating range.
Try moving the telephone base to another location, preferably on an
upper floor.
62
Appendix
Troubleshooting
• If the other telephones in your home are having the same problem, the
problem is in your wiring or telephone is the telephone wall jack. Contact
your telephone service provider (charges may apply).
• Test a working telephone at the telephone wall jack. If another telephone
has the same problem, the problem is the telephone wall jack. Contact
your telephone service provider (charges may apply).
• Other electronic products can cause interference to your cordless
telephone. Try installing your telephone as far away as possible from
electronic devices such as wireless routers, or other cordless telephones.
• Completely remove then replace the battery. Place the cordless handset
in the telephone base. Wait for the cordless handset to reestablish its
connection with the telephone base. Allow up to one minute for this to
take place.
• Your telephone line cord might be malfunctioning. Try installing a new
telephone line cord.
My caller ID isn’t working.
• Caller ID is a subscription service. You must subscribe to this service from
your telephone service provider for this feature to work on your telephone.
• Your caller must be calling from an area that supports caller ID.
• Both your and your caller’s telephone service providers must use caller ID
compatible equipment.
• Make sure the home area code is set correctly in the telephone (see Home
area code on page 14).
• If you subscribe to high-speed Internet service (DSL - digital subscriber
line) through your telephone line, you must install a DSL filter between
the telephone line and the telephone wall jack (see Telephone base and
charger installation on page 4). The filter prevents noise and caller ID
problems caused by DSL interference. Please contact your DSL service
provider for more information about DSL filters.
My telephone does not receive caller ID when on a call.
• Make sure you subscribe to caller ID with call waiting features provided by
your telephone service provider. Caller ID features work only if both you
and the caller are in areas offering caller ID service, and if both telephone
service providers use compatible equipment.
63
Appendix
Troubleshooting
icon shows on the display and I don’t know why.
• Your telephone has voicemail indication that is separate from the builtin answering system. If
appears on the display, then your telephone
has received a signal from your telephone service provider that you have
a voicemmail message waiting for you to retrieve from your telephone
service provider. Contact your telephone service provider for more
information on how to access your voicemail.
I cannot retrieve voicemail messages.
• Your telephone has both a built-in answering system and voicemail
indication. They are independent features and each alerts you to new
messages differently (see Answering system and voicemail on page 44).
If you subscribe to voicemail service from your telephone service provider
(charges may apply), contact your telephone service provider for more
information on how to access your voicemail.
Incomplete messages.
• If a caller leaves a very long message, part of it may be lost when the
answering system disconnects the call after four minutes.
• If the caller pauses for longer than seven seconds, the answering system
stops recording and disconnects the call.
• If the answering system’s memory becomes full during a message, the
answering system stops recording and disconnects the call.
• If the caller’s voice is very soft, the answering system may stop recording
and disconnects the call.
• If someone picks up the call at a telephone on the same line during a
message, the answering system stops recording and disconnects the call.
Part of the message may be lost.
Difficulty hearing messages.
• Press
VOLUME to adjust the speaker volume on the telephone base.
• Press DIR/VOLUME to increase the message playback volume on a handset.
The answering system does not answer after correct number of rings.
• Make sure the answering system is on. When the answering system is on,
ANS ON should show on the handset and the ANSWER ON/OFF light is
lit on the telephone base (see Answering mode on page 40).
• If toll saver is selected, the number of rings changes to two when there
are new messages (see Number of rings on page 41).
64
Appendix
Troubleshooting
• If the memory is full or the answering system is off, the answering system
answers after 10 rings.
• n some cases, the answering system is affected by the ringing system used
by the telephone service provider.
• If you subscribe to voicemail service, change the number of rings so
that your answering system answers before your voicemail answers (see
Answering system and voicemail on page 44). To determine how many
rings activate your voicemail, contact your telephone service provider.
• If there is a fax machine connected to the same telephone line, try
disconnecting the fax machine. If that solves the problem, consult your
fax machine documentation for information on compatibility with
answering systems.
The answering system announces “Time and date not set.”
• You need to reset the date and time (see Set date/time on page 13).
The answering system does not respond to the remote commands.
• Make sure to enter your remote access code correctly (see Remote access
code on page 42).
• Make sure you are calling from a touch-tone telephone. When you dial a
number, you should hear tones. If you hear clicks, the telephone is not a
touch-tone telephone and cannot activate the answering system.
• The answering system may not detect the remote access code while your
announcement is playing. Try waiting until the announcement is over
before entering the code.
• There may be interference on the telephone line you are using. Press dial
pad keys firmly.
The answering system does not record messages.
• Make sure the answering system is on (see Answering mode on page 40).
• Make sure the memory of the answering system is not full. When the
answering machine memory is full, it does not record new messages until
some old messages are deleted.
• If you subscribe to voicemail service, change the number of rings so
that your answering system answers before your voicemail answers (see
Answering system and voicemail on page 44). To determine how many
rings activate your voicemail, contact your telephone service provider.
65
Appendix
Troubleshooting
• If there is a fax machine connected to the same telephone line, try
disconnecting the fax machine. If that solves the problem, consult your
fax machine documentation for information on compatibility with
answering systems.
Announcement is not clear.
• When you record your announcement, make sure you speak in a normal
tone of voice, toward the microphone on the handset.
• Make sure there is no background noise (TV, music, etc.) while recording.
I subscribe to a nontraditional telephone service that uses my computer
to establish connections, and my telephone doesn’t work.
• Make sure your computer is powered on.
• Make sure your Internet connection is working properly.
• Make sure that the software is installed and running for your nontraditional
telephone service.
• Make sure to plug your USB port adapter into a dedicated USB port on
your computer. Do not plug into a multiple port USB hub (USB splitter)
that us not powered.
• In a few rare instances, the USB port on your computer may not have
enough power. In these instances, try using a USB hub with its own
external power supply.
• If you are using a firewall, it may prevents access to your nontraditional
telephone service. Contact your service provider for more information.
Common cure for electronic equipment:
If the telephone is not responding normally, try resetting the telephone. Do
the following in the order listed.
1. Disconnect the power to the telephone base.
2. Disconnect the cordless handset battery, and spare battery, if applicable.
3. Wait a few minutes.
4. Connect power to the telephone base.
5. Completely remove then replace the battery. Place the cordless handset
into the telephone base.
6. Wait for the cordless handset to reestablish its connection with the
telephone base. Allow up to one minute for this to take place.
66
Appendix
Maintenance
Taking care of your telephone
• Your cordless telephone contains sophisticated electronic parts, so it must
be treated with care.
• Avoid rough treatment.
• Place the handset down gently.
• Save the original packing materials to protect your telephone if you ever
need to ship it.
Avoid water
• Your telephone can be damaged if it gets wet. Do not use the handset in
the rain, or handle it with wet hands. Do not install the telephone base
near a sink, bathtub or shower.
Electrical storms
• Electrical storms can sometimes cause power surges harmful to electronic
equipment. For your own safety, take caution when using electric
appliances during storms.
Cleaning your telephone
• Your telephone has durable plastic casing that should retain its luster for
many years. Clean it only with a soft cloth slightly dampened with water
or mild soap.
• Do not use excess water or cleaning solvents of any kind.
Remember that electrical appliances can cause serious injury if used when you are wet or
standing in water. If the telephone base should fall into water, DO NOT RETRIEVE IT UNTIL
YOU UNPLUG THE POWER CORD AND TELEPHONE LINE CORDS FROM THE WALL. Then pull
the telephone out by the unplugged cords.
67
Appendix
Important safety information
This symbol is to alert you to important operating or servicing instructions that may appear
in this user’s manual. Always follow basic safety precautions when using this product to reduce
the risk of injury, fire, or electric shock.
Safety information
• Read and understand all instructions in the user’s manual. Observe all markings on
the product.
• Avoid using a telephone during a thunderstorm. There might be a slight chance of electric
shock from lightning.
• Do not use a telephone in the vicinity of a gas leak. If you suspect a gas leak, report it
immediately, but use a telephone away from the area where gas is leaking. If this product is a
cordless model, make sure the base is also away from the area.
• Do not use this product near water, or when you are wet. For example, do not use it in a
wet basement or shower, or next to a swimming pool, bathtub, kitchen sink, or laundry tub.
Do not use liquids or aerosol sprays for cleaning. If the product comes in contact with any
liquids, unplug any line or power cord immediately. Do not plug the product back in until it
has dried thoroughly.
• Install this product in a protected location where no one can trip over any line or power
cords. Protect cords from damage or abrasion.
• If this product does not operate normally, read Troubleshooting on page 58-66 in
this user’s manual. If you cannot solve the problem, or if the product is damaged, refer to
Limited warranty on page 72-73. Do not open this product except as may be directed
in your user’s manual. Opening the product or reassembling it incorrectly may expose you to
hazardous voltages or other risks.
• Replace batteries only as described in Battery installation and charging on
page 5-6 in your user’s manual. Do not burn or puncture batteries — they contain caustic
chemicals.
• The power adapters are intended to be correctly oriented in a vertical or floor mount
position. The prongs are not designed to hold the plug in place if they are plugged into a
ceiling or an under-the-table/cabinet outlet.
CAUTION: Use only the power adapters provided with this product. To obtain a replacement,
www.telephones.att.com, or call 1 (800) 222–3111.
1 (866) 288-4268.
visit our website at
In Canada, dial
Especially about cordless telephones
• Privacy: The same features that make a cordless telephone convenient create some
limitations. Telephone calls are transmitted between the telephone base and the handset
by radio waves, so there is a possibility that your cordless telephone conversations could
be intercepted by radio receiving equipment within range of the cordless handset. For this
reason, you should not think of cordless telephone conversations as being as private as
those on corded telephones.
• Electrical power: The telephone base of this cordless telephone must be connected to a
working electrical outlet which is not controlled by a wall switch. Calls cannot be made
from the handset if the telephone base is unplugged, switched off or if the electrical
power is interrupted.
68
Appendix
Important safety information
• Potential TV interference: Some cordless telephones operate at frequencies that may
cause interference to TVs and VCRs. To minimize or prevent such interference, do not place
the telephone base of the cordless telephone near or on top of a TV or VCR. If interference
is experienced, moving the cordless telephone farther away from the TV or VCR will often
reduce or eliminate the interference.
• Rechargeable batteries: This product contains nickel-metal hydride rechargeable batteries.
Exercise care in handling batteries in order not to create a short circuit with conductive
material such as rings, bracelets, and keys. The battery or conductor may overheat and cause
harm. Observe proper polarity between the battery and the battery charger.
• Nickel-metal hydride rechargeable batteries: Dispose of these batteries in a safe manner.
Do not burn or puncture. Like other batteries of this type, if burned or punctured, they could
release caustic material which could cause injury.
The RBRC™ Seal means that the manufacturer is voluntarily participating in
an industry program to collect and recycle nickel-metal hydride rechargeable
batteries when taken out of service within the United States. These batteries
may be taken to a participating local retailer of replacement batteries or
recycling center. Or you may call 1 (800) 8-BATTERY for locations accepting
spent Ni-MH batteries.
Precautions for users of implanted cardiac pacemakers
Cardiac pacemakers (applies only to digital cordless telephones): Wireless Technology
Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the
interference between portable wireless telephones and implanted cardiac pacemakers. Supported
by the U.S. Food and Drug Administration, WTR recommends to physicians that:
Pacemaker patients
• Should keep wireless telephones at least six inches from the pacemaker.
• Should NOT place wireless telephones directly over the pacemaker, such as in a breast
pocket, when it is turned ON.
• Should use the wireless telephone at the ear opposite the pacemaker.
WTR’s evaluation did not identify any risk to bystanders with pacemakers from other persons
using wireless telephones.
Especially about telephone answering systems
Two-way recording: This unit does not sound warning beeps to inform the other party that the
call is being recorded. To ensure that you are in compliance with any federal or state regulations
regarding recording a telephone call, you should start the recording process and then inform the
other party that you are recording the conversation.
SAVE THESE INSTRUCTIONS
69
Appendix
FCC Part 68 and ACTA
This equipment complies with Part 68 of the FCC rules and with technical requirements adopted
by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of
this equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX.
This identifier must be provided to your telephone service provider upon request.
The plug and jack used to connect this equipment to premises wiring and the telephone network
must comply with the applicable Part 68 rules and technical requirements adopted by ACTA. A
compliant telephone cord and modular plug is provided with this product. It is designed to be
connected to a compatible modular jack that is also compliant. An RJ11 jack should normally be
used for connecting to a single line and an RJ14 jack for two lines. See Installation Instructions
in the user’s manual.
The Ringer Equivalence Number (REN) is used to determine how many devices you may connect
to your telephone line and still have them ring when you are called. The REN for this product is
encoded as the 6th and 7th characters following the US: in the product identifier (e.g., if ## is 03,
the REN is 0.3). In most, but not all areas, the sum of all RENs should be five (5.0) or less. For more
information, please contact your telephone service provider.
This equipment may not be used with Party Lines. If you have specially wired alarm dialing
equipment connected to your telephone line, ensure the connection of this equipment does
not disable your alarm equipment. If you have questions about what will disable the alarm
equipment, consult your telephone service provider or a qualified installer.
If this equipment is malfunctioning, it must be unplugged from the modular jack until the
problem has been corrected. Repairs to this telephone equipment can only be made by the
manufacturer or its authorized agents. For repair procedures, follow the instructions outlined
under the Limited Warranty.
If this equipment is causing harm to the telephone network, the telephone service provider may
temporarily discontinue your telephone service. The telephone service provider is required to
notify you before interrupting service. If advance notice is not practical, you will be notified as
soon as possible. You will be given the opportunity to correct the problem and the telephone
service provider is required to inform you of your right to file a complaint with the FCC.
Your telephone service provider may make changes in its facilities, equipment, operation, or
procedures that could affect the proper functioning of this product. The telephone service
provider is required to notify you if such changes are planned.
If this product is equipped with a corded or cordless handset, it is hearing aid compatible.
If this product has memory dialing locations, you may choose to store emergency telephone numbers
(e.g., police, fire, medical) in these locations. If you do store or test emergency numbers, please:
• Remain on the line and briefly explain the reason for the call before hanging up.
• Perform such activities in off-peak hours, such as early morning or late evening.
Industry Canada
Operation is subject to the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference, including interference that may
cause undesired operation.
The term ‘’IC:‘’ before the certification/registration number only signifies that the Industry
Canada technical specifications were met.
The Ringer Equivalence Number (REN) for this terminal equipment is 0.1B. The REN is an
indication of the maximum number of devices allowed to be connected to a telephone interface.
The termination on an interface may consist of any combination of devices subject only to the
requirement that the sum of the RENs of all the devices does not exceed five.
This product meets the applicable Industry Canada technical specifications.
70
Appendix
FCC Part 15
This equipment has been tested and found to comply with the requirements for a Class B digital
device under Part 15 of the Federal Communications Commission (FCC) rules.
These requirements are intended to provide reasonable protection against harmful interference
in a residential installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not
occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications to this equipment not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause undesired operation. Privacy of
communications may not be ensured when using this telephone.
To ensure safety of users, the FCC has established criteria for the amount of radio frequency
energy that can be safely absorbed by a user or bystander according to the intended usage
of the product. This product has been tested and found to comply with the FCC criteria. The
handset may be safely held against the ear of the user. The telephone base shall be installed
and used such that parts of the user’s body other than the hands are maintained at a distance of
approximately 20cm (8 inches) or more.
This Class B digital apparatus complies with Canadian ICES-003.
71
Appendix
Limited warranty
The AT&T brand is used under license - any repair, replacement or warranty service, and all
questions about this product should be directed to our website at
www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial
1 (866) 288-4268.
1. What does this limited warranty cover?
The manufacturer of this AT&T-branded product warrants to the holder of a valid proof of
purchase (“CONSUMER” or “you”) that the product and all accessories provided in the sales
package (“PRODUCT”) are free from defects in material and workmanship, pursuant to the
following terms and conditions, when installed and used normally and in accordance with the
PRODUCT operating instructions. This limited warranty extends only to the CONSUMER for
products purchased and used in the United States of America and Canada.
2. What will be done if the PRODUCT is not free from defects in materials and workmanship
during the limited warranty period (“materially defective PRODUCT”)?
During the limited warranty period, the manufacturer’s authorized service representative
repairs or replaces at the manufacturer’s option, without charge, a materially defective
PRODUCT. If the manufacturer repairs the PRODUCT, they may use new or refurbished
replacement parts. If the manufacturer chooses to replace the PRODUCT, they may replace
it with a new or refurbished PRODUCT of the same or similar design. The manufacturer
retains the defective parts, modules, or equipment. Repair or replacement of the PRODUCT,
at the manufacturer’s option, is your exclusive remedy. The manufacturer returns the repaired
or replacement products to you in working condition. You should expect the repair or
replacement to take approximately 30 days.
3. How long is the limited warranty period?
The limited warranty period for the PRODUCT extends for ONE (1) YEAR from the date of
purchase. If the manufacturer repairs or replaces a materially defective PRODUCT under the
terms of this limited warranty, this limited warranty also applies to repaired or replacement
PRODUCT for a period of either (a) 90 days from the date the repaired or replacement
PRODUCT is shipped to you or (b) the time remaining on the original one-year limited
warranty; whichever is longer.
4. What is not covered by this limited warranty?
This limited warranty does not cover:
• PRODUCT that has been subjected to misuse, accident, shipping or other physical damage,
improper installation, abnormal operation or handling, neglect, inundation, fire, water, or
other liquid intrusion; or
• PRODUCT that has been damaged due to repair, alteration, or modification by anyone
other than an authorized service representative of the manufacturer; or
• PRODUCT to the extent that the problem experienced is caused by signal conditions,
network reliability or cable or antenna systems; or
• PRODUCT to the extent that the problem is caused by use with non-AT&T accessories; or
• PRODUCT whose warranty/quality stickers, PRODUCT serial number plates or electronic
serial numbers have been removed, altered or rendered illegible; or
• PRODUCT purchased, used, serviced, or shipped for repair from outside the United States
of America or Canada, or used for commercial or institutional purposes (including but not
limited to products used for rental purposes); or
• PRODUCT returned without a valid proof of purchase (see item 6 below); or
• Charges for installation or setup, adjustment of customer controls, and installation or
repair of systems outside the unit.
72
Appendix
Limited warranty
5. How do you get warranty service?
To obtain warranty service in the United States of America, visit
www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial
1 (866) 288-4268. NOTE: Before calling for service, please review the user’s
manual. A check of the PRODUCT’s controls and features might save you a service call.
Except as provided by applicable law, you assume the risk of loss or damage during transit and
transportation and are responsible for delivery or handling charges incurred in the transport
of the PRODUCT(s) to the service location. The manufacturer will return repaired or replaced
PRODUCT under this limited warranty. Transportation, delivery or handling charges are prepaid.
The manufacturer assumes no risk for damage or loss of the PRODUCT in transit. If the
PRODUCT failure is not covered by this limited warranty, or proof of purchase does not meet the
terms of this limited warranty, the manufacturer notifies you and requests that you authorize the
cost of repair prior to any further repair activity. You must pay for the cost of repair and return
shipping costs for the repair of products that are not covered by this limited warranty.
6. What must you return with the PRODUCT to get warranty service?
You must:
a. Return the entire original package and contents including the PRODUCT to the service
location along with a description of the malfunction or difficulty; and
b. Include a “valid proof of purchase” (sales receipt) identifying the PRODUCT purchased
(PRODUCT model) and the date of purchase or receipt; and
c. Provide your name, complete and correct mailing address, and telephone number.
7. Other limitations
This warranty is the complete and exclusive agreement between you and the manufacturer
of this AT&T branded PRODUCT. It supersedes all other written or oral communications
related to this PRODUCT. The manufacturer provides no other warranties for this PRODUCT.
The warranty exclusively describes all of the manufacturer’s responsibilities regarding the
PRODUCT. There are no other express warranties. No one is authorized to make modifications
to this limited warranty and you should not rely on any such modification.
State/Provincial Law Rights: This warranty gives you specific legal rights, and you might also
have other rights that vary from state to state or province to province.
Limitations: Implied warranties, including those of fitness for a particular purpose and
merchantability (an unwritten warranty that the PRODUCT is fit for ordinary use) are limited
to one year from date of purchase. Some states/provinces do not allow limitations on how
long an implied warranty lasts, so the above limitation might not apply to you. In no event
shall the manufacturer be liable for any indirect, special, incidental, consequential, or similar
damages (including, but not limited to lost profits or revenue, inability to use the PRODUCT
or other associated equipment, the cost of substitute equipment, and claims by third parties)
resulting from the use of this PRODUCT. Some states/provinces do not allow the exclusion or
limitation of incidental or consequential damages, so the above limitation or exclusion might
not apply to you.
Please retain your original sales receipt as proof of purchase.
73
Appendix
Technical specifications
RF frequency band
1921.536MHZ — 1928.448MHZ
Channels
Operating temperature
32º F — 122º F
0ºC — 50ºC
Telephone base voltage
(AC voltage, 60Hz)
96 — 130Vrms
Telephone base voltage
(DC adapter output)
DC6V @400mA
Handset voltage
DC2.4 — 3.2mA
Charger voltage
(AC adapter output)
AC6V @300mA
Operating times*
Talk time (handset): up to seven hours
Talk time (speakerphone): up to five hours
Standby: up to seven days
*Operating time varies depending on your actual use and the age of battery.
DECT 6.0 digital technology
Telecommunications (DECT) 6.0 is a new frequency band that transmits your
voice across multiple channels. This technology provides superior quality of
voice and sound, high protection against wiretapping and better range than 2.4
GHz and 5.8 GHz phone systems, while not interfering with wireless routers.
Telephone operating range
This cordless telephone operates within the maximum power allowed by
the Federal Communications CommisSion (FCC). Even so, this handset and
telephone base can communicate over only a certain distance — which can
vary with the locations of the telephone base and handset, the weather, and
the construction of your home or office.
74
Appendix
Index
Alert tones, 54
Alphabetical search, 29
Announcement, 39
Answer a call, 17
Answer an incoming call during an
intercom call, 24
Answering mode, 40
Answering system, 39–42
Any Key Answer, 17
Area code, 14, 33
Auto off, 17
Dial a number from caller ID
history, 37
Dial a speed dial number, 32
Dialing options, 36
Dial mode, 14
Directory, 26–30
Directory storage, 26
Display dial, 18
DSL filter, 1
Elapsed time, 16
End a call, 17
Base ringer volume (ringer volume
control), 15
Base volume control, 15, 45
Battery charging, 6
Battery installation, 5
Flash, 20
Handset locator, 23
Handset ringer tone (selectable
ringer tone), 11
Handset ringer volume (ringer
volume control), 11
Call a number from the redial list, 18
Caller ID, 33
Caller ID history (call log), 34–38
Call intercept, 46
Call screening, 41, 45
Call transfer (intercom transfer), 25
Call waiting, 33
Chain dialing, 21
Character chart, 28
Charger installation, 4
Clock, 13
Important safety information, 68
Intercom call (intercom between
handsets), 24
Key tone, 13
LCD language, 11
Limited warranty, 72
Date and time, 13
Delete all caller ID history, 37
Delete messages, 49
Maintenance, 67
Making a call, 16
Memo, 50
75
Appendix
Index
Memory match, 34
Menu, 10
Message alert tone, 42
Message playback, 47–49
Message window displays, 51
Missed (new) calls indicator, 35
Mute, 20
Voicemail, 12
Voice prompts, 45
Volume, 11, 15, 20
Wall mount installation, 7
Number of rings, 41
Pause, 16
Predialing (on-hook dialing), 16
Reasons for missing caller ID
information, 35
Recording time, 45
Redial, 18–19
Remote access, 52
Remote access code, 42
Remote commands, 52
Repeat messages, 48, 52
Ringer tone, 11
Screen icons, 54
Skip messages, 48, 52
Speakerphone switching, 17, 39
Speed dial, 26, 31–32
tabletop installation, 9
Technical specifications, 74
Temporary ringer silencing, 16
Temporary tone dialing, 21
Troubleshooting, 58
76
Appendix
Remote access wallet card
The wallet card below lists the commands needed to control your answering
system from any touch-tone telephone.
Cut along dotted line.
Call your telephone number, then enter
your two-digit remote access code
(preset to 19).
Fold here.
Action
Remote command
Play all messages ........................................1
Play new messages.....................................2
Delete the message....................................3 (during message
playback)
Delete all messages................................... 33
Repeat or go back .......................................4
Stop.....................................................................5
Help menu .......................................................*5
Skip the message.........................................6
Record announcement ..............................*7
Turn system on or off ................................0
End remote access call .............................8 (or hang up)
EL52101/EL52201 DECT 6.0 cordless telephone/answering system
with caller ID/call waiting
© 2010 Advanced American Telephones. All Rights Reserved. AT&T and
the AT&T logo are trademarks of AT&T Intellectual Property licenced to
Advanced American Telephone, San Antonio, TX 78219. Printed in China.
www.telephones.att.com
© 2010 Advanced American Telephones. All Rights Reserved.
AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licenced to
Advanced American Telephone, San Antonio, TX 78219.
Printed in China. Issue 1 AT&T 09/10

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