VTech Telecommunications 80-8564-00 1.9GHz DECT Cordless Phone User Manual CRL32X02 CCIB i1 20120110 UL
VTech Telecommunications Ltd 1.9GHz DECT Cordless Phone CRL32X02 CCIB i1 20120110 UL
User Manual
Complete user’s manual
CRL32102/CRL32202/
CRL32302/CRL32352/
CRL32452
DECT 6.0 cordless telephone/
answering system with caller
ID/call waiting
Model number: CRL32102 (one-handset system)
CRL32202 (two-handset system)
CRL32302 (three-handset system)
CRL32352 (three-handset system)
CRL32452 (four-handset system)
Type: DECT 6.0 cordless telephone with answering system
Serial number:
Purchase date:
Place of purchase:
Both the model and serial number of your AT&T product can be found on the
bottom of the telephone base.
Audio assist™ is a trademark of Advanced American Telephones.
© 2012 Advanced American Telephones. All Rights Reserved. AT&T and
the AT&T logo are trademarks of AT&T Intellectual Property licensed to
Advanced American Telephones, San Antonio, TX 78219. Printed in China.
Congratulations
on your purchase of this AT&T product. Before using this AT&T product,
please read the Important safety information section on pages 104-105
of this manual. Please thoroughly read this user’s manual for all the
feature operations and troubleshooting information necessary to install
and operate your new AT&T product. You can also visit our website at
www.telephones.att.com or call 1 (800) 222-3111.
In Canada, dial 1 (866) 288-4268.
This telephone system is compatible with certain AT&T DECT 6.0 cordless
headsets. Visit www.telephones.att.com/headsets for a list of
compatible cordless headsets.
The ENERGY STAR® program (www.energystar.gov) recognizes
and encourages the use of products that save energy and
help protect our environment. We are proud to mark this
product with the ENERGY STAR® label indicating it meets the
latest energy efficiency guidelines.
Telephones identified with this logo have reduced noise and
interference when used with most T-coil equipped hearing
aids and cochlear implants. The TIA-1083 Compliant Logo is
a trademark of the Telecommunications Industry Association.
Used under license.
Telephone base installation
If you have
DSL high-speed
Internet service,
a DSL filter (not
included) is
required.
This quick start guide provides you with basic instructions only.
For more complete instructions, refer to your Abridged user’s
manual provided in the package, or see the online Complete
user’s manual at www.telephones.att.com/manuals.
Plug the power
adapter into an
electrical outlet
not controlled by a
wall switch.
Charger installation
Quick start guide
CRL32102/CRL32202/CRL32302/CRL32352/CRL32452
Plug the power
cord and telephone
line cord into
the jacks.
Route the
cords through
the slots.
Plug the other end of the
telephone line cord into a
telephone jack or a DSL filter.
Caution: Use only the power adapter provided with this product. To obtain a replacement, visit
our website at www.telephones.att.com or call 1 (800) 222-3111.
In Canada, dial 1 (866) 288-4268.
Parts checklist
Your telephone package contains the following items. Save your sales receipt
and original packaging in the event warranty service is necessary.
Power adapter for
telephone base
Telephone base
Abridged user’s manual Quick start guide
Wall mount bracket
Charger for cordless handset
with power adapter installed
(1 for CRL32202)
(2 for CRL32302/CRL32352)
(3 for CRL32452)
Cordless handset
(1 for CRL32102)
(2 for CRL32202)
(3 for CRL32302/CRL32352)
(4 for CRL32452)
Battery for cordless handset
(1 for CRL32102)
(2 for CRL32202)
(3 for CRL32302/CRL32352)
(4 for CRL32452)
Battery compartment cover
(1 for CRL32102)
(2 for CRL32202)
(3 for CRL32302/CRL32352)
(4 for CRL32452)
Telephone line cord
Caller ID
Announce
Abridged user’s manual
CRL32102/CRL32202/CRL32302/
CRL32352/CRL32452
DECT 6.0 cordless telephone/
answering system with
caller ID/call waiting
i
Complete user’s manual
CRL32102/CRL32202/CRL32302/
CRL32352/CRL32452
DECT 6.0 cordless telephone/
answering system with caller ID/call
waiting
Table of contents
ii
1
Install the telephone base close to a telephone wall jack and an electrical
outlet not controlled by a wall switch. The telephone base can be placed on a
flat surface or vertically mounted on the wall (page 8). For optimum range and
better reception, place the telephone base in a central and open location.
If you subscribe to high-speed Internet service (DSL - digital subscriber line)
through your telephone line, you must install a DSL filter between the
telephone line cord and the telephone wall jack (page 5). The filter prevents
noise and caller ID problems caused by DSL interference. Please contact your
DSL service provider for more information about DSL filters.
Your product may be shipped with a protective sticker covering the handset
or telephone base display - remove it before use.
For customer service or product information, visit our website at
www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial
1 (866) 288-4268.
Avoid placing the telephone base too close to:
Communication devices such as television sets, VCRs, or other
cordless telephones.
Excessive heat sources.
Noise sources such as a window with traffic outside, motors, microwave
ovens, refrigerators, or fluorescent lighting.
Excessive dust sources such as a workshop or garage.
Excessive moisture.
Extremely low temperature.
Mechanical vibration or shock such as on top of a washing machine or
work bench.
•
•
•
•
•
•
•
You must install and charge
the battery before using the
cordless handset.
See pages 6 and 7 for easy
instructions.
2
Getting started
Quick reference guide
Audio assist™ is a trademark of Advanced American Telephones.
CHARGE indicator
On when the handset is
charging in the telephone base
or charger.
TCID/VOLUME
Press TCID to show caller ID
history (page 40).
Press to scroll down while
in menus.
While entering names or
numbers, press to move the
cursor to the left.
Press to decrease the listening
volume when on a call, or to
decrease the message playback
volume.
PHONE/FLASH
Press to make or answer a call.
During a call, press to answer
an incoming call when you
receive a call waiting alert
(page 12).
1
While reviewing a caller ID
log entry, press repeatedly to
add or remove 1 in front of
the telephone number before
dialing or saving it in the
directory (page 19).
Press and hold to set (page 8)
or dial your voicemail number
(page 36).
MUTE/DELETE
During a call, press to mute the
microphone.
While reviewing the caller ID
history, the directory or the
redial memory, press to delete
an individual entry.
While predialing, press to
delete digits.
/SPEAKERSPEAKER
Press to switch between
the speakerphone and
the handset (page 23).
# (pound key)
Press repeatedly to display
other dialing options when
reviewing a caller ID log entry
(page 19).
Press and hold to set quiet
mode.
OFF/CANCELOFF/CANCEL
During a call, press to hang up.
While in a menu, press to
cancel an operation, back up
to the previous menu, or exit
the menu display, or
press and hold this key to exit
to idle mode.
Press and hold while the
telephone is not in use to
erase the missed call indicator.
MENU/SELECT
Press to show the menu.
While in the menu, press to
select an item or save an
entry or setting.
SDIR/VOLUME
Press SDIR to show
directory entries (page 34).
Press to scroll up while
in menus.
While entering names or
numbers, press to move the
cursor to the right.
Press to increase the listening
volume when on a call
(page 12), or to increase the
message playback volume
(page 52).
TONE
Press to switch to tone dialing
temporarily during a call if you
have pulse service.
REDIAL/PAUSE
Press repeatedly to view
the last 10 numbers dialed
(page 11).
While entering numbers,
press and hold to insert a
dialing pause (page 16).
AUDIO ASSIST™
During a call, press to enhance
the clarity and loudness of your
caller’s voice
Incoming call light
Flashes when there is
a incoming call.
3
Getting started
Quick reference guide
Using menus
Press MENU/SELECT to enter the main menu.
Press DIR or CID to scroll through menu items.
Press MENU/SELECT to select or modify an item.
Press OFF/CLEAR to cancel an operation, back up to the
previous menu, or exit the menu display.
Main menu
Play messages (page 49)
Answering sys (page 22)
Directory (page 34)
Caller ID log (page 41)
Intercom (appears if you have more than one handset, page 31)
Ringers (page 12)
Settings (pages 14-19)
Set date/time ()
Web address(page 20)
The > symbol indicates
the feature to select.
>Play messages
Answering sys
EQUALIZER
During an outside call, intercom call, message
or announcement playback, press to change
the quality of the audio to best suit your
hearing.
4
Getting started
Quick reference guide
Caller ID
Announce
IN USE indicator
On when the handset is in use,
or when the answering system is
answering an incoming call.
On when a handset is being
registered.
Flashes when there is an incoming
call or when a handset is being
deregistered.
Flashes when another telephone is
in use on the same line.
Message counter
Shows the number of messages
or other answering system
information.
/PLAY/STOP
Press to start or stop
message playback
(page 52).
/SKIP
Press to skip a
message (page 52).
/REPEAT
Press to repeat a message.
Press twice to play the
previous message (page 52).
X/DELETE
Press to delete the message currently
playing (page 52).
Press twice to delete all old messages
when the phone is not in use (page 28).
/ANSWER ON
Press to turn the built-in
answering system on or off
(page 22).
VOLT and VOLS
During message playback, press to adjust
the listening volume (page 52).
While in idle mode, press to adjust the
base ringer volume.
/HANDSET LOCATOR
While the phone is idle, press
to page all handsets (page 28).
Press and hold to begin
handset deregistration
(page 59).
Incoming call light
Flashes when there is a incoming call.
X/DELETE
Press to slow down the message
playback (page.
5
Getting started
Install the telephone base and charger as shown below.
The telephone base comes ready for tabletop use. If you want to mount your
telephone on a wall, refer to Wall mount installation on page 8 for details.
Telephone base and charger installation
IMPORTANT INFORMATION:
Use only the power adapters provided with this
product. To obtain a replacement, visit our website
at www.telephones.att.com or call
1 (800) 222-3111. In Canada, dial
1 (866) 288-4268.
Plug the large end
of the smaller power
adapter into an
electrical outlet not
controlled by a
wall switch.
Ensure the small end
of the smaller power
adapter is plugged into
the power jack on the
back of the charger.
Route the cord through
the slot.
Telephone line cord
A DSL filter (not included)
is required if you have
DSL high-speed Internet
service.
Plug the small end
of the larger power
adapter into the power
jack on the back of the
telephone base.
Plug the large end
of the larger power
adapter into an
electrical outlet not
controlled by a wall
switch.
Plug the other end
of the telephone line
cord into the TEL. LINE
jack on the back of the
telephone base.
Plug one end of the
telephone line cord
into a telephone jack
or a DSL filter.
Route the cords
through the slot.
6
Getting started
Battery installation and charging
Battery installation
Install the battery as shown below.
IMPORTANT INFORMATION:
Use only the supplied rechargeable battery or replacement battery (model BT183342). To order,
visit our website at www.telephones.att.com, or call 1 (800) 222-3111.
In Canada, dial 1 (866) 288-4268.
Plug the battery
connector securely
into the socket inside
the handset battery
compartment, matching
the color-coded label.
1. Insert the supplied battery
with the label THIS SIDE
UP facing up as indicated.
2.
To replace the battery, press the tab and
slide the battery compartment cover
downwards. Lift out the old battery and
disconnect it from the handset. Follow the
instructions above to install and charge the
new battery.
Align the cover flat against
the battery compartment,
then slide it upwards until
it clicks into place.
3.
Charge the handset by placing it face
forward in the telephone base or charger.
The CHARGE light is on when charging.
4.
7
Getting started
Battery installation and charging
Battery charging
Once you have installed the battery, the screen indicates
the battery status (see the table below). If necessary, place
the handset in the telephone base or charger to charge
the battery. For best performance, keep the handset in the
telephone base or charger when not in use. The battery is
fully charged after 11 hours of continuous charging. See
Technical specifications on page 80 for battery
operating times.
If the screen is blank, you need to charge the handset without interruption
for at least 30 minutes to give the handset enough charge to use the
telephone for a short time. The screen shows Low battery until you have
charged the battery without interruption for at least 30 minutes. The
following table summarizes the battery charge indicators and actions to take.
Battery indicators Battery status Action
The screen is blank or shows
Place in charger.
Battery has no or very little
charge. The handset cannot
be used.
Charge without interruption
until the screen shows
Low battery or HANDSET X
(at least 30 minutes).
The screen shows
Low battery and flashes.
Battery has enough charge to
be used for a short time.
Charge without interruption
until the screen shows
HANDSET X (at least
30 minutes).
The screen shows HANDSET X
and the battery icon shows
, or .
Battery is charged. To keep the battery charged,
place it in the telephone base
or charger when not in use.
NOTES:
If you are on a call in low battery mode, you hear four short beeps every 50 seconds.
When you place the handset in the telephone base or charger, if no battery is installed
in that handset, the CHARGE light is off and the screen shows No battery. Follow the
instructions in Battery installation on page 6 to install the battery.
•
•
HANDSET 1
11/20
10:30PM
8
Getting started
Wall mount installation
The telephone base comes ready for tabletop use. If you want to mount your
telephone on a wall, use the provided wall mount bracket to connect with
a standard dual-stud telephone wall mounting plate. If you do not have this
mounting plate, you can purchase one from many hardware or consumer
electronics retailers. Professional assistance may be required to install the
mounting plate.
Tabletop to wall mount installation
Unplug the power adapter from the power outlet. Unplug the telephone
line cord from the wall jack (or DSL filter).
Position the telephone base as shown below. Insert the extended tabs of
the wall mount bracket into the slots on the back of the telephone base.
Push the telephone base down until it clicks securely in place.
Route the telephone line cord through the wall mount bracket hole. Route
the power cord out of the back of the telephone.
1.
2.
3.
A DSL filter (not included) is
required if you have DSL
high-speed Internet service.
Power cord
Slots for wall mount
bracket installation
9
Getting started
Wall mount installation
Plug the other end of the telephone line cord into the telephone wall jack.
Plug the large end of the larger power adapter into an electrical outlet not
controlled by a wall switch. Align the holes on the wall mount bracket with
the mounting studs of the wall mounting plate.
4.
Slide the bracket down until it locks securely. Bundle the telephone line
cord and power adapter cord neatly with twist ties.
5.
Power cord
10
Getting started
Wall mount installation
Wall mount to tabletop installation
To change the telephone base from the wall mount installation to tabletop
installation, follow the steps below.
Unplug the large end of the larger power adapter from the electrical outlet.
If the telephone line cord and power adapter cord are bundled, untie
them first. Slide the wall mount bracket up and remove it from the wall
mounting plate.
1.
2.
Unplug the end of the telephone line cord from the telephone wall jack.
Lift the telephone base up to detach it from the wall mount bracket.
3.
Refer to Telephone base and charger installation on page 5 to install the
telephone base.
4.
Power cord
11
Menu overview
Use the menu to change the telephone settings.
Press MENU/SELECT when the handset is not in use to
enter the main menu.
Press DIR or CID until the > symbol is next to the
feature you want to select.
Press MENU/SELECT to select the highlighted item.
NOTE: Press OFF/CANCEL to cancel an operation, back up to
the previous menu or exit the menu display. Press and hold
OFF/CANCEL to return to idle mode.
Go to Answering system settings starting on page 44 for
instructions on how to use a system handset to modify the answering system
settings shown below.
Setting Page
Announcement (play, record and delete) 68-70
Answer on/off 71
Call screening 72
Number of rings 73
Remote access code 74
Message alert tone 75
Message recording time 76
1.
2.
3.
Telephone settings
>Play messages
Answering sys
HANDSET 1
10/20
10:30PM
12
Telephone settings
Handset settings
Ringer volume
You can set the ringer volume level to one of six levels or
turn the ringer off. When the ringer is off, appears on
the screen.
Press MENU/SELECT in idle mode to enter the
main menu.
Use TCID or SDIR to scroll to >Ringers, then press
MENU/SELECT.
Press MENU/SELECT again to select >Ringer volume.
Press TCID or SDIR to sample each volume level.
Press MENU/SELECT to save your preference. There is
a confirmation tone and the screen returns to the
previous menu.
NOTES:
The handset ringer volume also determines the ringer volume for
intercom calls.
If the ringer volume is set to off, that handset is silenced for all incoming calls.
If the ringer volume is set to off, caller ID will not be announced and Caller ID won’t be
announced displays briefly on the screen.
Ringer tone
You can choose one of 10 ringer tones for the handset.
Press MENU/SELECT in idle mode to enter the
main menu.
Use TCID or SDIR to scroll to >Ringers, then press
MENU/SELECT.
Press DIR or CID to scroll to >Ringer tone, then press
MENU/SELECT.
Press DIR or CID to sample each ringer tone.
Press MENU/SELECT to save your preference.
NOTE: If you turn off the handset ringer volume, you will not hear ringer tone samples.
1.
2.
3.
4.
5.
•
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•
1.
2.
3.
4.
5.
>Ringer volume
Ringer tone
RINGER VOLUME
Intercom
>Ringers
RINGER TONE
>Tone 1
13
Telephone settings
Handset settings
Set date/time
The answering system announces the day and time of each message prior
to playing it. Before using the answering system, set the date and time as
follows. If you subscribe to caller ID service, the day, month and time are
set automatically with each incoming call. The year must be set so that the
day of the week can be calculated from the caller ID information. You can
also turn off the date and time settings of the caller ID service and set the
date and time manually (see Use caller ID to automatically set date and
time on page 19).
After a power failure or handset registration, the system prompts you to set
the date and time.
To set the date and time manually:
When the handset is in idle mode, press MENU/SELECT
to enter the main menu.
Press TCID or SDIR to scroll to >Set date/time and
then press MENU/SELECT.
Press TCID or SDIR to select the month (MM), then
press MENU/SELECT, or enter the number using the
dialing keys.
Press TCID or SDIR to select the day (DD), then
press MENU/SELECT, or enter the number using the
dialing keys.
Press TCID or SDIR to select the year (YY), then press
MENU/SELECT, or enter the number using the dialing
keys, then press MENU/SELECT to move on to set
the time.
Press TCID or SDIR to select the hour (HH), then
press MENU/SELECT, or enter the number using the
dialing keys.
Press TCID or SDIR to select the minute (MM), then press MENU/SELECT, or
enter the number using the dialing keys.
Press TCID or SDIR to highlight AM or PM, or press 2 for AM or 7 for PM.
Then press MENU/SELECT to confirm. There is a confirmation tone and the
screen returns to the previous menu.
NOTE: If the clock is not set when a message is recorded, the system announces, “Time and
day not set,” before it plays the message.
1.
2.
3.
4.
5.
6.
7.
8.
Ringers
>Set date/time
SET DATE
MM/DD/YY
SET TIME
HH:MM --
14
Telephone settings
Handset settings
LCD language
You can select the language used for all screen displays.
Press MENU/SELECT in idle mode to enter the main
menu.
Use TCID or SDIR to scroll to >Settings, then press
MENU/SELECT.
Press MENU/SELECT to choose >LCD language.
Press TCID or SDIR to highlight >English,>Français
or >Español, then press MENU/SELECT. The screen
prompts Set English/Français/Español as LCD
language?
Press MENU/SELECT to save your preference. There is a
confirmation tone and the screen returns to the previous menu.
NOTE: If you accidentally change the LCD language to French or Spanish, you can reset it
back to English without going through the French or Spanish menus. Press MENU/SELECT
on the handset in idle mode, then enter 364#. There is a confirmation tone.
Caller ID announce
The caller ID announce feature lets you know who’s calling without having
to look at the display. When you have an incoming call, the handset and/or
base speaks “Call from...” and the name of the caller based on the directory
or caller ID information. If the caller’s name is private or unknown, the phone
number up to the last 11 digits will be announced. If the caller’s phone
number is also private or unknown, no information will be announced. The
default setting is On.
To turn on or off the caller ID announce feature:
Press MENU/SELECT in idle mode to enter the main menu.
Use TCID or SDIR to scroll to >Settings, then press
MENU/SELECT.
Use TCID or SDIR to scroll to >Caller ID annc, then
press MENU/SELECT.
Use TCID or SDIR to highlight the desired option, then
press MENU/SELECT.
Set all On/Off - Change the setting for the base
and all handsets.
Local handset - Change the setting for that
handset only.
Base - Change the setting for the telephone base only.
1.
2.
3.
4.
5.
1.
2.
3.
4.
•
•
•
>LCD language
Caller ID annc
LCD language
>Caller ID annc
CALLER ID ANNC
>Set all On/Off
LCD LANGUAGE
>English
15
Telephone settings
Use TCID or SDIR to highlight On or Off, then press
MENU/SELECT. There is a confirmation tone and the
screen returns to the previous menu. If you change the
setting to Set all On/Off, the screen shows CID Annc
ON/OFF on all HS & BS.
NOTES:
To use the caller ID announce feature, you must subscribe to caller ID service from your
telephone service provider.
When there are up to five handsets registered, the telephone system supports caller ID
announce for all handsets. If six or more handsets are registered, the system supports
caller ID announce for the first four registered handsets only.
This feature does not announce information for call waiting calls.
It takes at least 2 rings for the phone to receive caller ID information and announce it. If
the phone is answered before the end of the second ring, the phone won’t have time to
announce the caller’s information.
Pronunciation of names may vary with this feature. Not all names may be
pronounced correctly.
Caller ID announce is available in English only.
Talking digit
You can select up to three levels of volume or turn off the audible spoken
tone for the dialing keys (0-9, and #) during predial.
Press MENU/SELECT in idle mode to enter the main menu.
Use TCID or SDIR to scroll to >Settings, then press
MENU/SELECT.
Use TCID or SDIR to scroll to >Talking Digit, then
press MENU/SELECT.
Press TCID or SDIR to sample each volume level.
Press MENU/SELECT to save your preference. There is
a confirmation tone and the screen returns to the
previous menu.
Voicemail (visual message waiting) indicator
If you subscribe to a voicemail service offered by your telephone service
provider, this feature provides a visual indication when you
have new voicemail messages.
New voicemail and the icon appear on the handset screen.
NOTES:
This feature does not indicate new messages recorded on your
phone’s built-in answering system.
For more information about the difference between your answering system and
voicemail, see page 49.
5.
•
•
•
•
•
•
1.
2.
3.
4.
5.
•
•
Handset settings
>Caller ID annc
Talking Digit
SET ALL HS & BS
>Off
TALKING DIGIT
HANDSET 1
New voicemail
10/20
10:30PM
16
Telephone settings
Save your speed dial voicemail number
This feature lets you save your voicemail number for easy access when you
press and hold the 1key.
To save your voicemail number:
Press MENU/SELECT in idle mode to enter the main menu.
Use TCID or SDIR to scroll to >Settings, then press
MENU/SELECT.
Use TCID or SDIR to scroll to >Voicemail #, then press
MENU/SELECT.
Use the dialing keys to enter the voicemail access
number provided by your telephone service provider (up
to 30 digits) when prompted.
Press TCID or SDIR to move the cursor to the left
or right.
Press MUTE/DELETE on the handset to erase a digit.
Press and hold MUTE/DELETE on the handset to
erase all digits.
Press and hold REDIAL/PAUSE to enter a three-second dialing pause (a
p appears).
Press MENU/SELECT to save. There is a confirmation tone and the screen
displays Voicemail # saved then returns to the previous menu.
1.
2.
3.
4.
•
•
•
•
5.
Talking Digit
>Voicemail #
VOICEMAIL #
_
Handset settings
17
Telephone settings
Clear voicemail indication
Use this feature when the telephone indicates there is new voicemail but
there is none. For example, when you have accessed your voicemail while
away from home. This feature only turns off the displayed New voicemail
and the icon; it does not delete your voicemail messages. As long as you
have new voicemail messages, your telephone service provider continues to
send the signal to turn on the indicators.
To manually turn off the new voicemail indicators:
1. Press MENU/SELECT when in idle mode to enter the
main menu.
2. Use TCID or SDIR to scroll to >Settings, then press
MENU/SELECT.
3. Use TCID or SDIR to scroll to >Clr voicemail, then
press MENU/SELECT. The screen shows Reset Voicemail
Indicator?
4. Press MENU/SELECT again to turn the voicemail
indication off. There is a confirmation tone and the
screen returns to the previous menu.
NOTES:
Your telephone service provider voicemail may alert you to new messages with a stutter
(broken) dial tone. Contact your telephone service provider for more details.
For information about using your voicemail service, contact your telephone service provider.
•
•
Handset settings
Voicemail #
>Clr voicemail
Reset Voicemail
Indicator?
18
Telephone settings
Rename handset
You can create a handset name for each system handset.
1. When the handset is idle, press MENU/SELECT.
2. Use TCID or SDIR to scroll to >Settings, then press
MENU/SELECT.
3. Use TCID or SDIR to scroll to >Rename handset, then
press MENU/SELECT.
4. Change the handset name when prompted.
Press TCID or SDIR to move the cursor to the left
or right.
Use the dialing keys to enter a name (up to 11
characters). Each time you press a key, a character
on that key appears. Additional key presses produce
other characters on that key. See the chart on page 33.
Press MUTE/DELETE to backspace and delete a character.
Press and hold MUTE/DELETE to delete all characters.
5. Press MENU/SELECT to save the setting and return to the previous menu.
There is a confirmation tone.
Key tone
The handset is preset to beep with each key press. You
can turn Key tone off, so there are no beeps when you
press keys.
Press MENU/SELECT in idle mode.
Press DIR or CID to scroll to >Settings, then press
MENU/SELECT.
Press DIR or CID to scroll to >Key tone, then press
MENU/SELECT.
Press DIR or CID to sample each volume level.
Press MENU/SELECT to save your preference and the
screen returns to the previous menu.
•
•
•
•
1.
2.
3.
4.
5.
Handset settings
Clr voicemail
>Rename handset
RENAME HANDSET
HANDSET____
Rename handset
>Key tone
KEY TONE
Off
19
Telephone settings
Use caller ID to automatically set date and time
If you subscribe to caller ID service, the day, month and time are set
automatically with each incoming call. Follow the steps below to turn the
CID time sync feature on or off. The default setting is On.
1. When the handset is in idle mode, press MENU/SELECT
to enter the main menu.
2. Press TCID or SDIR to scroll to >Settings, then press
MENU/SELECT.
3. Press TCID or SDIR to scroll to >CID time sync, then
press MENU/SELECT.
4. Press TCID or SDIR to highlight >On or >Off, then
press MENU/SELECT to save. There is a confirmation
tone and the screen returns to the previous menu.
Home area code
If you dial seven digits to make a local call (no area code required), enter
your area code into the telephone as the home area code. When you receive
a call from within your home area code, the caller ID history only displays the
seven digits of the telephone number.
This feature makes it easy for you to place a call from the caller ID log. If you
dial ten digits to make a local phone call, do not use this home area code
feature. If you do, you cannot place local calls from your caller ID log, as they
will have only seven digits.
To set the home area code:
1. Press MENU/SELECT in idle mode to enter the main menu.
2. Use TCID or SDIR to scroll to >Settings, then press
MENU/SELECT.
3. Use TCID or SDIR to scroll to >Home area code, then
press MENU/SELECT. The screen briefly shows
Only for 7digit dial from CID.
4. Use the dialing keys to enter a three-digit home area
code.
Press MUTE/DELETE to delete a digit.
Press and hold MUTE/DELETE to delete all digits.
5. Press MENU/SELECT to save. There is a confirmation
tone and the screen shows Area code will not show in
CID briefly before returning to the previous menu.
NOTE: If in the future, your telephone service provider requires you to dial ten digits to
make a local call (area code plus telephone number), you need to delete your home
area code to dial out locally from the call ID log. With the home area code displayed,
press and hold MUTE/DELETE until the digits are deleted, and then press MENU/SELECT.
The home area code is now restored to its default setting of _ _ _ (empty).
•
•
Handset settings
Key tone
>CID time sync
CID TIME SYNC
>On
CID time sync
>Home area code
HOME AREA CODE
___
20
Telephone settings
Dial mode
The dial mode is preset to tone dialing. If you have pulse (rotary) service, you
must change the dial mode to pulse dialing before using the telephone.
To set the dial mode:
1. Press MENU/SELECT in idle mode to enter the
main menu.
2. Use TCID or SDIR to scroll to >Settings, then press
MENU/SELECT.
3. Use TCID or SDIR to scroll to >Dial mode, then press
MENU/SELECT.
4. Use TCID or SDIR to highlight >Touch-tone or >Pulse,
then press MENU/SELECT. There is a confirmation tone
and the screen returns to the previous menu.
Website
Use this feature to view the AT&T website address.
1. Press MENU/SELECT in idle mode to enter the main
menu.
2. Use TCID or SDIR to scroll to >Web address, then
press MENU/SELECT.
Handset settings
Home area code
>Dial mode
DIAL MODE
>Touch-tone
Settings
>Web address
www.telephones.
att.com
21
Telephone settings
Handset settings
QUIET mode
You can turn on quiet mode for a period of time. During this period, all
tones (except paging tone) and call screening are muted. When you turn on
the quiet mode, the answering system turns on automatically.
To turn QUIET mode on:
Press and hold # (pound key) in idle mode to enter the QUIET mode
setting screen. The screen shows Quiet: _ _ hours (1-12) hours.
Use the dialing keys to enter the desired number of hours (1-12) you
would like to turn on QUIET mode, then press MENU/SELECT. Your screen
briefly shows Answering sys in ON and then Quiet mode on.
To turn QUIET mode off:
While QUIET mode is on, press and hold # (pound key). The screen then
shows Quiet mode is off and you hear a confirmation tone.
NOTES:
Duiring QUIET mode, when you intentionally change the base ringer, handset ringer, ringer
volume, key tone, or Caller ID Announce features, the sample still plays but the feature is still
muted after saving the setting.
After QUIET mode is turned off or its time has expired, all muted features will be activated
again, but the status of the answering system will not change.
1.
2.
•
•
•
22
Telephone operation
Making a call
Press PHONE/FLASH or /SPEAKERSPEAKER on the handset,
then enter the telephone number.
The screen displays the elapsed time as you talk (in hours,
minutes and seconds).
NOTE: Pressing PHONE/FLASH or /SPEAKERSPEAKER to access
services from your telephone service provider does not affect the elapsed time.
On hook dialing (predialing)
1. Enter the telephone number on the handset. Press MUTE/DELETE to make
corrections when entering the phone number.
2. Press PHONE/FLASH or /SPEAKERSPEAKER to dial.
Answering a call
Press PHONE/FLASH or /SPEAKERSPEAKER on the handset.
-OR-
Press any dialing key (0-9,TONE or #) on the handset.
Ending a call
Press OFF/CANCEL on the handset or return the handset to the telephone
base or charger.
Auto off
A call ends automatically when you put the handset in the telephone base
or charger.
Temporary ringer silencing
Using a cordless handset:
Press OFF/CANCEL or MUTE/DELETE while the telephone
is ringing to silence the ringer temporarily on that handset
only. This turns off the ringer without disconnecting
the call. The next incoming call rings normally at the
preset volume.
NOTE: The telephone base and all handsets ring when there is an incoming call unless
the ringer volume is turned off on that device.
•
•
•
•
Telephone operation
Ringer muted
10/20
10:30PM
Phone 00:00:08
10/20
10:30PM
23
Telephone operation
Handset speakerphone
During a call, press /SPEAKERSPEAKER to switch between handsfree speakerphone
and normal handset use. Press OFF/CANCEL to hang up.
NOTES:
When you use the speakerphone, the key pad of the handset and the /SPEAKER
button are lit.
The speakerphone uses more power than the normal handset. If the handset
battery becomes very low while you are using the speakerphone, the call remains in
speakerphone mode until you hang up or the battery becomes depleted.
After installing a battery into the handset, the screen may show Low battery. If you
use the speakerphone at this time, the battery may become depleted. Follow the
instructions in the Battery installation and charging section on pages 7-8.
Last number redial
Each handset and the telephone base stores the last 10 telephone numbers
dialed (up to 30 digits each).
To view the ten most recently dialed numbers:
To display the most recently called number, press
REDIAL/PAUSE.
To view up to ten recently called numbers, press REDIAL/
PAUSE, then TCID, SDIR or REDIAL/PAUSE repeatedly.
Press OFF/CANCEL to exit.
To redial a number:
To dial the displayed number, press PHONE/FLASH or /SPEAKERSPEAKER.
-OR-
Press PHONE/FLASH or /SPEAKERSPEAKER, then press REDIAL/PAUSE
repeatedly to view the redial memory. Press MENU/SELECT to dial the
displayed number.
To delete a redial entry:
While the screen displays the desired number, press MUTE/DELETE to
delete the number from the redial memory.
•
•
•
•
•
•
•
•
Telephone operation
REDIAL #1/3
888-883-2445
24
Telephone operation
Telephone operation
Equalizer
The handset equalizer enables you to change the quality
of the audio to best suit your hearing.
While on a call or intercom call, or listening to a message
or announcement, press EQ to select the equalizer
setting Treble 1,Treble 2,Bass or Natural (the default
setting). The current setting is shown on the handset
screen for two seconds.
NOTES:
If you switch the call between the handset and the speakerphone by pressing
/SPEAKER, the audio setting remains unchanged.
The current equalizer setting remains unchanged until a new setting is selected.
Audio assist™
Use the audio assist feature to enhance the clarity and loudness of your
caller’s voice on the handset earpiece or when you are listening to a
message or an announcement.
To turn on this feature:
While you are on a call or listening to a message or an
announcement using the handset earpiece, press AUDIO
ASSIST. The AUDIO ASSIST icon appears until you turn
off this feature.
You must press AUDIO ASSIST every time you want to
activate the feature.
To turn off this feature:
Press AUDIO ASSIST.
-OR-
Audio assist ends when you switch from the handset earpiece (normal
handset use) to the speakerphone.
NOTE: Audio assist ends when you end the call. If you end a call when the audio assist
feature is on, the handset earpiece listening volume automatically resets to level 1 (the
minimum setting) for the next call.
•
•
•
•
•
Bass
10/20
10:30PM
Audio assist™ is a trademark of Advanced American Telephones.
25
Telephone operation
Volume control
You can set the listening volume to one of six levels. While
on a call, press TCID/VOLUME to decrease or press
SDIR/VOLUME to increase the listening volume.
NOTE: Handset and speakerphone volume settings are independent.
Call waiting
If you subscribe to call waiting service from your telephone service provider,
you hear two beeps if someone calls while you are already on a call.
Press PHONE/FLASH on the handset to put your current call on hold and
take the new call.
NOTE: Missed call waiting calls are not counted as missed calls.
Mute
Use the mute function to turn off the microphone. You can hear the caller,
but the caller cannot hear you.
To mute a call:
• While on a call, press MUTE/DELETE. When mute is on,
the handset shows Muted for a few seconds and MUTE
icon displays until you turn off mute.
To end mute a call:
• Press MUTE/DELETE again. When mute is off, Microphone ON appears
temporarily on the handset.
•
Options while on calls
26
Telephone operation
Chain dialing
Use this feature to initiate a dialing sequence from the numbers in the directory,
caller ID history or redial memory while you are on a call.
Chain dialing is useful when you wish to access other numbers (such as bank
account numbers or access codes) from the directory, caller ID history or redial list.
To access the directory while on a call:
1. Press MENU/SELECT.
2. Press TCID or SDIR to scroll to >Directory and then
press MENU/SELECT.
3. Press TCID or SDIR to scroll to the desired number.
4. Press MENU/SELECT to dial the number shown.
To access the caller ID log while on a call:
1. Press MENU/SELECT.
2. Press TCID or SDIR to scroll to >Caller ID log, then press
MENU/SELECT.
3. Press TCID or SDIR to scroll to the desired number.
4. Press MENU/SELECT to dial the number shown.
To access the redial list while on a call:
1. Press REDIAL/PAUSE to show the most recently dialed number.
2. Press TCID or SDIR to scroll to the desired number, or press REDIAL/PAUSE
to show the last 10 recently dialed numbers. Then press MENU/SELECT to
dial the number shown.
NOTES:
You cannot edit a directory entry while on a call. For more details about the directory, see
page 31.
You cannot copy a caller ID entry into the directory while on a call. For more details about
the caller ID history, see page 38.
If you press REDIAL/PAUSE while on a call, you can only view the 10 most recently dialed
numbers and you cannot erase the entries. For more details about the redial memory, see
page 19.
Press OFF/CANCEL to exit redial, directory or caller ID history when on a call.
•
•
•
•
Options while on calls
Intercom
>Directory
27
Telephone operation
Temporary tone dialing
If you have pulse (rotary) service only, you can switch from pulse to touch-tone
dialing temporarily during a call. This is useful if you need to send touch-tone
signals to access your telephone banking or long distance services.
1. During a call, press TONE .
2. Use the dialing keys to enter the desired number. The telephone sends
touch-tone signals.
3. The telephone automatically returns to pulse dialing after you end the call.
Blind transfer
While on an outside call, you can transfer the call to a specific device or any
device without notifying them.
1. During the call, press MENU/SELECT.
2. Press MENU/SELECT to choose >Transfer.
If you have two handset, the outside call is put on hold
and your handset shows Transferring call... The other
handset rings and shows Transfer from other handset.
If you have more than two handsets, your screen
shows TRANSFER TO: Use the dialing keys to eenter a
specific handset number (1-9 for handsets 1-9, TONE
followed by 0-2 for handsets 10-12, or TONE followed by # for all
handsets), or press TCID or SDIR to scroll to the desired handset and
press MENU/SELECT.The outside call is put on hold and your handset
screen shows Transferring call... or Transferring call to all... The
other handset rings and shows Transfer from HANDSET X (HANDSET
represents the handset name, X represents the handset number).
3. To answer the call on the destination handset, press, press PHONE/FLASH or
/SPEAKERSPEAKER. The initiating handset shows Call transferred and goes to
idle mode.
•
•
Options while on calls
>Transfer
Intercom
28
Multiple handset use
Multiple handset use
Handset locator
The handset locator feature is useful if you misplace any
handsets.
To start the paging tone:
Press /HANDSET LOCATOR on the telephone base to
start the paging tone on all handsets for 60 seconds.
NOTE: If you press OFF/CANCEL or MUTE/DELETE on a handset, the ringer of that
handset stops, but the paging to the rest of the handsets continues.
To stop the paging tone:
Press PHONE/FLASH,/SPEAKERSPEAKER, or any dialing key (0-9,TONE , or #)
on the handset(s).
-OR-
Press /HANDSET LOCATOR on the telephone base.
Join a call in progress
When a handset is already on a call and you would like to join the call, press
PHONE/FLASH or /SPEAKERSPEAKER on your handset.
Press OFF/CANCEL or place the handset in the telephone base or charger to
end the call. The call does not end until all handsets hang up.
NOTE: You can use a maximum of 4 system handsets at the same time on an outside call.
•
•
•
29
Multiple handset use
Use the intercom feature for conversations between 2 handsets. This
feature is only available if you have at least 2 system handsets. Intercom
is not available for the CRL32102 model. You can buy accessory handsets
(AT&T model CRL30102) to expand your system.
Use a handset to initiate intercom calls and transfer calls.
1. Press MENU/SELECT in idle mode to enter the main menu. Press TCID or
SDIR to scroll to >Intercom, then press MENU/SELECT. Choose from the
options below.
If you have a 2-handset system, your handset screen
shows Calling other handset.
If you have more than 2 handsets, your screen
shows INTERCOM TO:Use the dialing keys to eenter
a specific handset number (1-9 for handsets 1-9,
TONE followed by 0-2 for handsets 10-12, or TONE
followed by # for all handsets), or press TCID
or SDIR to scroll to the desired handset and press
MENU/SELECT. Your handset screen shows Calling
HANDSET X or Calling all handsets.
The other handset(s) rings and shows either Other
handset is calling,HANDSET X is calling all or
HANDSET X is calling (HANDSET represents the
handset name,X represents the handset number).
2. To answer the intercom call, press PHONE/FLASH,
/SPEAKERSPEAKER or any dialing key (0-9,TONE ,or#) on
any called handset. Both handsets now show Intercom.
3. To end the intercom call, one party presses OFF/CANCEL, or places the
handset back in the telephone base or charger. The other party hears 4
beeps. Both handsets display Intercom ended.
NOTES:
Before the intercom call is answered, you can cancel it by pressing OFF/CANCEL.
If the called handset is not answered within 100 seconds, or if it is in the directory or caller ID
log, or is on a call, or is out of range, the calling handset shows No answer. Try again.
Pressing OFF/CANCEL or MUTE/DELETE temporarily silences the intercom ringer.
You can only use one pair of handsets to make intercom calls at a time.
•
•
•
•
•
•
Intercom
Calling
HANDSET 1
HANDSET 2
is calling
Intercom
10/20
10:30PM
30
Multiple handset use
Answer an incoming call during an intercom call
If you receive an incoming outside call during an intercom call, there is a
2-beep call waiting tone.
To answer the call, press PHONE/FLASH. The intercom call ends
automatically. The party on the intercom call hears 4 beeps. Other system
handsets can also answer the incoming call by pressing PHONE/FLASH.
To end the intercom call without answering the incoming call, press
OFF/CANCEL.
Call transfer using intercom
Use the intercom feature to transfer an outside call to another system
handset. You can also share an outside call with another system handset.
This feature is available only if you have 2 or more handsets.
To transfer or share an outside call using intercom:
1. During the call, press MENU/SELECT.
2. Press TCID or SDIR to scroll to >Intercom and press MENU/SELECT.
3. Choose the handset(s) you would like to transfer the call to:
If you have a 2-handset system, your handset screen shows
Calling other handset.
If you have more than 2 handsets, your screen shows INTERCOM TO:Use
the dialing keys to eenter a specific handset number (1-9 for handsets
1-9, TONE followed by 0-2 for handsets 10-12, or TONE followed
by # for all handsets),or press TCID or SDIR to scroll to the desired
handset and press MENU/SELECT. Your handset screen shows Calling
HANDSET X or Calling all handsets.
4. When the destination handset(s) picks up, your handset shows Intercom
and the outside call is put on hold. Then you have the following options:
You can transfer the call. Press MENU/SELECT twice
to select >Transfer on the calling handset. Your
screen shows Call transferred. The other handset
automatically connects to the outside call.
You can let the other handset join you on the outside
call in a 3-way conversation. Press MENU/SELECT.
Press TCID or SDIR to highlight >Share call on the calling handset,
then press MENU/SELECT.
You can end the intercom call and continue the outside call with
your handset. Press PHONE/FLASH on your handset (the ended
intercom call party hears 4 beeps), or the other person can press
OFF/CANCEL on the other system handset.
•
•
•
•
•
•
•
Intercom
>Transfer
Share call
31
Directory
Directory overview
About the directory
Shared directory
The directory is shared by all handsets. Changes made to
the directory from any handset apply to all.
NOTE: Only one handset can review the directory at a time. If
another handset tries to enter the directory, the screen shows Not
available at this time.
Capacity
The directory can store up to 50 entries, with a maximum
of 15 alphanumeric characters (including spaces) for
names and 30 digits for telephone numbers. A convenient
search feature can help you find and dial numbers quickly
(page 34).
If you try to save an entry when there are already 50
entries, the screen shows Directory full. You cannot store a new number
until you delete one.
Directory
Charlie Johnson
888-883-2445
Directory full
32
Directory
Create directory entries
Create a new directory entry
1. Press MENU/SELECT in idle mode to enter the main menu.
2. Press TCID or SDIR to scroll to >Directory, then press
MENU/SELECT.
3. Press TCID or SDIR to highlight >Add contact.
4. Press MENU/SELECT.
5. Use the dialing keys to enter a telephone number (up
to 30 digits) when prompted.
Press TCID or SDIR to move the cursor to the left
or right.
Press MUTE/DELETE to erase a digit.
Press and hold MUTE/DELETE to erase all digits.
Press and hold REDIAL/PAUSE to enter a 3-second
dialing pause (a p appears).
-OR-
Copy a number from the redial list by pressing
REDIAL/PAUSE then TCID or SDIR, or pressing REDIAL/PAUSE repeatedly
to locate the number. Press MENU/SELECT to copy the number.
6. Press MENU/SELECT to move on to the name.
The display shows Number already saved if the number
is already in the directory. You cannot save the same number twice.
7. Use the dialing keys to enter a name (up to 15 characters) when prompted.
Each time you press a key, the character on that key appears. Additional key
presses produce other characters on that key. See the
chart on the next page.
Press TCID or SDIR to move the cursor to the left
or right.
Press 0 to add a space.
Press MUTE/DELETE to erase a character.
Press and hold MUTE/DELETE to erase all characters.
8. Press MENU/SELECT to store your new directory entry. There is a
confirmation tone and the screen shows Saved. To change the entry later,
see page 35.
NOTE: The first letter of every word is a capital letter. The remaining letters in a word start as
lower case letters as shown in the chart on the next page.
•
•
•
•
•
•
•
•
ENTER NUMBER
888-883-2445_
ENTER NAME
Charlie Johnson_
Answering sys
>Directory
Review
>Add contact
33
Directory
Dialing keys Characters by number of key presses
1234567891011
11.-‘()*#&/,
2ABCabc2
3DEFdef3
4GHI ghi4
5JKLjkl5
6MNOmno6
7PQRSpqr s7
8TUVtuv8
9WXY Zwxy z 9
0space 0
*
#
Press MENU/SELECT to store your new directory entry. The handset shows
Saved and a confirmation tone sounds.
Add a predialed telephone number to the directory
You can save a predialed telephone number to the directory.
1. Enter the telephone number when in idle mode.
2. Follow the steps in Edit a directory entry on page 35.
8.
Create directory entries
34
Directory
Reviewing the directory
Review directory entries
1. Press DIRS when in idle mode. The summary screen shows briefly and
then the first entry in the directory shows.
-OR-
Press MENU/SELECT when in idle mode, then press TCID or SDIR to scroll
to >Directory. Press MENU/SELECT twice.
2. Press TCID or SDIR to browse through the directory. Entries appear
alphabetically by the first letter in the name.
NOTES:
If the telephone number in the directory exceeds 15 digits, < appears in front of the telephone
number. Press TONE to move towards the end of the telephone number or press # (pound key)
to move towards the beginning of the telephone number.
Directory empty appears if there are no directory entries.
Search by name
1. Press DIRS in idle mode to show the first listing in the directory.
2. When an entry appears, press the dialing keys (0-9) to start a name search.
The directory shows the first name beginning with the first letter associated
with the dialing key if there is an entry in the directory beginning with that
letter. Press TCID or SDIR to scroll through the directory.
3. To see other names starting with the letters on the same dialing key, keep
pressing the key. The names appear in alphabetical order.
For example, if you have the names Jennifer,Jessie,Kevin and Linda in
your directory:
If you press 5 (JKL) once, you see Jennifer. Press TCID and you
see Jessie.
If you press 5 (JKL) twice, you see Kevin.
If you press 5 (JKL) three times, you see Linda.
If you press 5 (JKL) four times, you see 5 and then the directory entry
beginning with 5 or the next closest entry after 5.
If you press 5 (JKL) five times, you see Jennifer again.
NOTES:
If there is no name matching the first letter of the key you press, the directory shows a name
matching the following letters of the key.
If you press a key (0-9) and no name starts with any of the letters on that key, the directory
shows the entry matching the next letter in the directory.
•
•
•
•
•
•
•
•
•
35
Directory
To dial, delete or edit a directory entry (name and number), the entry must
be displayed on the handset. Use Review the directory (page 34) to show
an entry.
Display dial
To dial a displayed number from the directory, press PHONE/FLASH or
/SPEAKERSPEAKER.
Delete a directory entry
To delete the displayed directory entry, press MUTE/DELETE.
Press MENU/SELECT to confirm. There is a confirmation tone
and the screen shows Contact deleted. You cannot retrieve
a deleted entry.
Edit a directory entry
1. When a directory entry displays, press MENU/SELECT. The screen shows
EDIT NUMBER along with the phone number to be edited.
If you only want to edit the name, skip to Step 3.
2. To edit the number:
Press the dialing keys to add digits.
Press TCID or SDIR to move the cursor to the left
or right.
Press MUTE/DELETE to erase a digit.
Press and hold MUTE/DELETE to erase all digits.
Press and hold REDIAL/PAUSE to add a 3-second pause, if desired.
3. Press MENU/SELECT to save the number. The screen shows EDIT NAME
along with the name to be edited.
4. To edit the name:
Press the dialing keys to add characters (page 33).
Press TCID or SDIR to move the cursor to the left
or right.
Press MUTE/DELETE to erase a character.
Press and hold MUTE/DELETE to erase all characters.
5. Press MENU/SELECT. There is a confirmation tone and
the screen shows Saved.
•
•
•
•
•
•
•
•
•
Dial, delete or edit directory entries
Contact deleted
Edit number
360-4121_
Edit name
Robert_
36
Directory
The telephone system has 10 speed dial locations (2-9 and 0, location 1 is
reserved for voicemail) where you can store the telephone numbers you wish
to dial more quickly. You can store up to 30 digits in each location. Speed
dial assignments can only be selected from the existing directory entries,
with the exception of 1, which must be manually entered. In the directory,
speed dial locations except for 1 are indicated by their number in the bottom
right hand corner of the entry.
Assign a speed dial number
1. When the telephone is idle, press MENU/SELECT.
2. Press TCID or SDIR to scroll to >Directory. Press
MENU/SELECT.
3. Press TCID or SDIR to scroll to >Speed dial. Press
MENU/SELECT.
4. Press TCID or SDIR to choose your desired speed dial
location (2-9, 0), then press MENU/SELECT. The screen
briefly shows Copy from Directory... then enters your
directory list.
5. Press TCID or SDIR to scroll to the phone number you
wish to assign to the selected speed dial location.
6. Press MENU/SELECT to save the setting and return to the previous menu.
There is a confirmation tone.
Replacing a speed dial entry
1. When the telephone is idle, press MENU/SELECT.
2. Press TCID or SDIR to scroll to >Directory. Press MENU/SELECT.
3. Press TCID or SDIR to scroll to >Speed dial. Press MENUMENU/SELECT.
4. Press TCID or SDIR to choose the location (2-9, 0) you wish to reassign,
then press MENU/SELECT to show the directory entry.
5. Press MENU/SELECT again.
6. Scroll to >Change SD and then press MENU/SELECT. The screen briefly
shows Copy from Directory... then enters your directory list.
7. Press TCID or SDIR to scroll to the phone number you wish to reassign to
the selected speed dial location.
8. Press MENU/SELECT to save the setting and return to the previous menu.
There is a confirmation tone.
Speed dial
Add contact
>Speed dial
>2: <Unassigned>
3: Robert Brown
37
Directory
Speed dial
Delete a speed dial number
1. When the telephone is idle, press MENU/SELECT.
2. Press TCID or SDIR to scroll to >Directory.Directory. Press MENU/SELECT.
3. Press TCID or SDIR to scroll to >Speed dial.Speed dial. Press MENU/SELECT.
4. Press TCID or SDIR to scroll to the location you wish to delete, then press
MENU/SELECT to show the directory entry.
5. Press MENU/SELECT again.
6. Scroll to >Clear SD and then press MENU/SELECT to delete the displayed
speed dial number. There is a confirmation tone and the screen shows
Speed dial empty before returning to the previous menu.
Assign your speed dial voicemail number
See the Set speed dial voicemail number section on page 14 for
instructions on assigning your speed dial voicemail number.
Make a call using speed dial
When in idle mode, press and hold the dialing key (2-9, 0) corresponding to
the assigned location you wish to call.
-OR-
1. Press MENU/SELECT when in idle mode.
2. Press TCID or SDIR to scroll to >DirectoryDirectory, then press MENU/SELECT.
3. Press TCID or SDIR to scroll to >Speed dialSpeed dial, then press MENU/SELECT.
4. Press TCID or SDIR to scroll to the desired location and then press
PHONE/FLASH or /SPEAKERSPEAKER.
Check your voicemail using speed dial
Press and hold the 1key on your handset to dial your voicemail number.
38
This product supports caller ID services offered by most telephone service
providers. Caller ID allows you to see the name, number, date and time of calls.
The available caller ID information will appear after the first or second ring.
Information about caller ID with call waiting
Caller ID with call waiting lets you see the name and telephone number of
the caller before answering the call, even while on another call.
It might be necessary to change your telephone service to
use this feature. Contact your telephone service provider
if:
You have both caller ID and call waiting, but as
separate services (you might need to combine these
services).
You have only caller ID service, or only call waiting
service.
You don’t subscribe to caller ID or call waiting services.
There are fees for caller ID services. In addition, services
may not be available in all areas.
This product can provide information only if both you and
the caller are in areas offering caller ID service and if both
telephone service providers use compatible equipment. The time and date,
along with the call information, are from the telephone service provider.
Caller ID information might not be available for every incoming call. Callers
may intentionally block their names and/or telephone numbers. To view
caller ID log entries with numbers between 16 and 24 digits, you must save
the entry to the directory (see page 42).
NOTE: You can use this product with regular caller ID service, or you can use this
product’s other features without subscribing to caller ID or combined caller ID with call
waiting service.
•
•
•
About caller ID
Caller ID
Christine Smith
888-722-7702
10/20
10:30PM
39
Caller ID
How the caller ID history (caller ID log) works
The telephone stores caller ID information about the
last 50 incoming calls in the telephone base. Entries are
stored in reverse chronological order. The phone deletes
the oldest entry when the log is full to make room for
new calls. This information is common to all handsets, so
changes made using any handset are reflected in
all other handsets. If you answer a call before the
information appears on the screen, it does not show in
the caller ID history.
NOTE: Each entry may have up to 24 digits for the phone number
and 15 characters for the name.
Missed (new) call indicator
When a handset is in idle mode and has new or missed calls, its screen
shows XX Missed calls.
All new or missed entries are counted as missed calls. Each time you review a
new caller ID log entry (indicated by NEW
on the handset screen), the number of missed calls
decreases by one.
If you do not want to review the missed calls one by one,
but still want to keep them in the caller ID history, you can
press and hold OFF/CANCEL for four seconds when
the handset is idle. All the entries in the caller ID history
become old (reviewed already), and the missed calls message goes away.
Caller ID history
HANDSET 1
2 Missed calls
10/20
10:30PM
Christine Smith
888-722-7702
10/20
10:30PM
40
Caller ID
Memory match
If the incoming telephone number matches the last 7 digits
of a telephone number in your directory, the name that
appears on the screen matches the corresponding name in
your directory.
For example, if Christine Smith calls, her name appears as
Chris if this is how you entered it into your directory.
NOTE: The number shown in the caller ID log will be in the
format sent by the telephone service provider. The telephone
service provider usually delivers 10-digit phone numbers (area
code plus telephone number). If the telephone number of the
caller does not match a number in your directory, the name will
appear as it is delivered by the telephone service provider.
Review the caller ID history
Review the caller ID history to find out who called, to return the call, or to copy
the caller’s name and number into your directory. Caller ID log empty appears
if there are no records in the caller ID log.
1. When a handset is in idle mode, press TCID to review the caller ID history
in reverse chronological order starting with the most recent call.
-OR-
Review the caller ID history by pressing MENU/SELECT.
Press TCID or SDIR to scroll to >Caller ID log, then
press MENU/SELECT twice to select >Review.
2. Press TCID or DIRS to scroll through the list.
3. Press OFF/CANCEL to exit the caller ID history.
You hear a double beep when the list reaches the
beginning or end of the caller ID log.
Caller ID operation
Christine Smith
888-722-7702
10/20
10:30PM
Caller’s name
Caller’s number
Appears when
the call is missed
and not reviewed.
Date of callTime of call
Chris
888-722-7702
10/20
10:30PM
Directory
>Caller ID log
41
Caller ID
View dialing options
Although the incoming caller ID log entries have 10
digits (the area code plus the seven-digit number), in
some areas, you might need to dial only the 7 digits,
1 plus the seven digits, or 1 plus the area code
plus the seven digits. You can change and store the
number of digits that you dial in the caller ID log.
While reviewing the caller ID log, press #(pound
key) repeatedly to show different dialing options for
local and long distance numbers before dialing or
saving the telephone number in the directory.
Press 1 repeatedly if you need to add or remove 1
in front of the telephone number before dialing or
saving it in the directory.
When the number is in the correct format for dialing, press PHONE/FLASH
or /SPEAKERSPEAKER to call the number.
To save the number to the directory, see Save a caller ID log entry to the
directory on the next page.
Dial a caller ID log entry
1. When in the caller ID log, press TCID or DIRS to browse.
2. Press PHONE/FLASH or /SPEAKERSPEAKER to dial the displayed entry.
Delete caller ID log entries
To delete an entry:
Press MUTE/DELETE to delete the shown entry.
To delete all entries:
1. Press MENU/SELECT when in idle mode.
2. Press TCID or SDIR to scroll to >Caller ID log, then press MENU/SELECT.
3. Press TCID or SDIR to scroll to >Del all calls, then press MENU/SELECT.
4. When the screen shows Delete all calls?, press MENU/SELECT to confirm.
There is a confirmation tone and the screen returns to the previous menu.
•
Robert Brown
800-360-4121
10/20
10:45PM
Press #1-800-360-4121
Press #360-4121
Press #1-360-4121
Press #800-360-4121
Press 11-800-360-4121
Press 1800-360-4121
-OR-
Caller ID operation
42
Caller ID
Save a caller ID log entry to the directory
1. When in the caller ID log, press TCID or SDIR to browse.
2. Press MENU/SELECT to select an entry. The screen displays EDIT NUMBER.
3. Use the dialing keys to edit the number.
Press TCID or SDIR to move the cursor to the left or right.
Press MUTE/DELETE to backspace and erase a digit.
Press and hold MUTE/DELETE to erase the entire entry.
Press and hold REDIAL/PAUSE to insert a 3-second dialing pause
(a p appears).
4. Press MENU/SELECT to move to the name. The screen displays EDIT NAME.
Use the dialing keys (page 33) to edit the name.
Press TCID or SDIR to move the cursor to the left or right.
Press MUTE/DELETE to erase a character.
Press and hold MUTE/DELETE to erase all characters.
Press #(pound key) to move the last word to the front. For example,
Johnson Charlie becomes Charlie Johnson when you press
#(pound key).
5. Press MENU/SELECT when done. The handset shows Saved.
NOTES:
You might need to change how a caller ID number is dialed if the entry does not appear in the
correct format. Caller ID numbers might appear with an area code that might not be necessary
for local calls, or without a 1 that might be necessary for long distance calls (see View dialing
options on page 41).
If the name you received from the telephone service provider is all in capital letters, the first
letter of every word remains a capital letter, while other letters become lowercase. However, the
next letter after the prefix “Mac”, “Mc”, or “O’”, is kept as a capital letter. For example, the “D” in
“MacDonald” is kept as a capital letter. Another exception is that “VAN DER” will be changed to
“Van der”.
If the telephone number from the caller ID information has already been saved in the directory
under a different name, the new name will overwrite the old one.
•
•
•
•
•
•
•
•
•
•
•
Caller ID operation
43
Caller ID
There are occasions when other information or no information shows for
various reasons:
On-screen message Reason
PRIVATE NUMBER The caller prefers not to show the phone number.
PRIVATE NAME The caller prefers not to show the name.
PRIVATE CALLER The caller prefers not to show the phone number and name.
UNKNOWN NUMBER Your telephone service provider cannot determine the
caller’s number.
UNKNOWN NAME Your telephone service provider cannot determine the
caller’s name.
UNKNOWN CALLER Your telephone service provider cannot determine the caller’s
name and telephone number.
Calls from other countries may also generate this message.
Reasons for missing caller ID information
44
Answering system settings
Use the answering system menu of a system handset to set up the
announcement message, turn on or off the answering system or message
alert tone, activate call screening, or change the number of rings, message
recording time, or remote access code. If you turn off the answering system
and you change any setting in the answering system setup menu, the
answering machine automatically turns on again.
1. When the handset is in idle mode, press MENU/SELECT
to enter the main menu.
2. Press TCID or SDIR to scroll to >Answering sys, then
press MENU/SELECT.
Announcement
Your outgoing announcement plays when calls are answered by the
answering system.
The telephone has a default outgoing announcement, “Hello. Please leave a
message after the tone.” You can use this announcement, or record your own.
You can record an announcement up to 90 seconds. The system does not
record any announcement shorter than two seconds.
To play your current outgoing announcement:
1. When the handset is in idle mode, press MENU/SELECT
to enter the main menu.
2. Press TCID or SDIR to scroll to >Answering sys, then
press MENU/SELECT.
3. Press MENU/SELECT again to select >Announcement.
4. Scroll to >Play annc, then press MENU/SELECT and play
the announcement.
To record a new outgoing announcement:
1. When the handset is in idle mode, press MENU/SELECT
to enter the main menu.
2. Press TCID or SDIR to scroll to >Answering sys, then press MENU/SELECT.
3. Press MENU/SELECT again to select >Announcement.
4. Scroll to >Record annc and press MENU/SELECT. The system announces,
“Record after the tone. Press 5 when you are done.”
5. Facing the handset, record your announcement and press 5 to end
recording. Your recorded announcement plays.
To listen to the recorded announcement again, wait after playback is
completed, then scroll to >Play annc and press MENU/SELECT.
Answering system
>Answering sys
Directory
>Play annc
Record annc
>Announcement
Delete all old
45
Answering system
Answering system settings
To delete your outgoing announcement:
1. When the handset is in idle mode, press MENU/SELECT to enter the main menu.
2. Press TCID or SDIR to scroll to >Answering sys, then press MENU/SELECT.
3. Press MENU/SELECT again to select >Announcement.
4. Scroll to >Play annc, then press MENU/SELECT and play the announcement.
5. While the announcement is playing, press MUTE/DELETE to delete the
announcement. The system announces “Announcement deleted”.
When your announcement is deleted, the system answers calls with the
default announcement described on the previous page. You cannot delete
the default announcement.
Answer on/off
Unless you change it, the answering system is on and ready to record
messages. You can turn the answering system off, but if you do so, the
answering system does not answer calls and record incoming messages.
To turn the answering system on or off:
Using the telephone base:
Press /ANS ON to turn the answering system
on or off. If the answering system is turned on,
it announces, “Calls will be answered.” If the
answering system is turned off, it announces,
“Calls will not be answered.”
Using a handset:
1. When the handset is in idle mode, press MENU/SELECT
to enter the main menu.
2. Press TCID or SDIR to scroll to >Answering sys, then
press MENU/SELECT.
3. Press TCID or SDIR to scroll to >Answer ON/OFF,
then press MENU/SELECT.
4. Press TCID or SDIR to highlight >On or >Off, then press
MENU/SELECT to save the setting. You hear a confirmation
tone. PressPress OFF/CANCEL to cancel.
When the answering system is on, the handset screen
shows ANS ON.
•
ANSWER ON/OFF
>On
Record memo
>Answer ON/OFF
46
Answering system
Call screening
Use this feature to choose whether incoming messages can be heard over
the telephone base speaker when they are being recorded. If you turn call
screening on, you hear the incoming message. While monitoring an incoming
message, you can answer the call by pressing PHONE/FLASH or /SPEAKERSPEAKER
on the handset.
To change the setting:
1. When the handset is in idle mode, press MENU/SELECT
to enter the main menu.
2. Press TCID or SDIR to scroll to >Answering sys, then
press MENU/SELECT.
3. Press TCID or SDIR to scroll to >Ans sys setup, then
press MENU/SELECT.
4. Press MENU/SELECT to select >Call screening.
5. Press TCID or SDIR to choose >On or >Off.
6. Press MENU/SELECT to save the setting. You hear a
confirmation tone. Press OFF/CANCEL to cancel.
NOTE: For more information on call screening, see page 50.
Number of rings
You can set the answering system to answer an incoming call after 2, 3, 4, 5,
or 6 rings. You can also select toll saver, which is explained below. Unless you
change it, the answering system answers an incoming call after 4 rings.
To set the number of rings:
1. When the handset is in idle mode, press MENU/SELECT to enter the main
menu.
2. Press TCID or SDIR to scroll to >Answering sys, then press MENU/SELECT.
3. Press TCID or SDIR to scroll to >Ans sys setup, then press MENU/SELECT.
4. Press TCID or SDIR to scroll to ># of rings, then press MENU/SELECT.
5. Press TCID or SDIR to scroll and choose among 2, 3, 4, 5, 6 or Toll saver.
Toll saver - the answering system answers a call after 2 rings if you
have new messages, and after 4 rings when there are no new messages.
This feature allows you to check for new messages and avoid paying
long distance charges when calling from out of your local area.
6. Press MENU/SELECT to save the setting. You hear a confirmation tone.
Press OFF/CANCEL to cancel.
•
Answering system settings
Answer ON/OFF
>Ans sys setup
>Call screening
# of rings
47
Answering system
Answering system settings
NOTES:
If you subscribe to voicemail service through your telephone service provider, see Answering
system and voicemail indicators on page 49.
If you set the number of rings for the answering system as 2 or 3 rings, the caller ID announce
feature may not have enough time to announce the caller’s full information.
Remote access code
To access your answering system remotely from any touch-tone phone, you
need to enter a two-digit number (00-99). Unless you change it, the remote
access code is 19.
To change the remote access code:
1. When the handset is in idle mode, press MENU/SELECT to enter the main
menu.
2. Press TCID or SDIR to scroll to >Answering sys, then
press MENU/SELECT.
3. Press TCID or SDIR to scroll to >Ans sys setup, then
press MENU/SELECT.
4. Press TCID or SDIR to scroll to >Remote code, then
press MENU/SELECT.
5. Use the dialing keys to enter a two-digit number. Use MUTE/DELETE to
backspace and delete a digit.
6. Press MENU/SELECT to save the setting. You hear a confirmation tone. Press
OFF/CANCEL to cancel.
NOTE: If the answering system is off and there is an incoming call, the system answers
after 10 rings and announces, “Please enter your remote access code.” For more
information about remote access codes, see page 57.
•
•
REMOTE CODE
19
48
Answering system
Answering system settings
Message alert tone
When the message alert tone is set to On, and there is at least one new
message, the telephone base beeps every 10 seconds. Unless you change it,
the message alert tone is set to off.
There is no audible alert at the handset.
To change the setting:
1. When the handset is in idle mode, press MENU/SELECT to enter the main menu.
2. Press TCID or SDIR to scroll to >Answering sys, then
press MENU/SELECT.
3. Press TCID or SDIR to scroll to >Ans sys setup, then
press MENU/SELECT.
4. Press TCID or SDIR to scroll to >Msg alert tone, then
press MENU/SELECT.
5. Press TCID or SDIR to choose >On or >Off.
6. Press MENU/SELECT to save the setting. You hear a confirmation tone. Press
OFF/CANCEL to cancel.
NOTES:
The message alert tone beeps only if all the conditions below are met:
- Answering system is on.
- Message alert tone setting is on.
- There are new messages.
To temporarily turn off the message alert tone, see page 51.
Message recording time
You can set the recording time allowed for incoming
messages. The message length is three minutes by default.
To change the setting:
1. When the handset is in idle mode, press MENU/SELECT to
enter the main menu.
2. Press TCID or SDIR to scroll to >Answering sys, then
press MENU/SELECT.
3. Press TCID or SDIR to scroll to >Ans sys setup, then
press MENU/SELECT.
4. Press TCID or SDIR to scroll to >Recording time, then press MENU/SELECT.
5. Press TCID or SDIR to choose >3 minutes, >2 minutes, or >1 minute, then
press MENU/SELECT to save the setting. You hear a confirmation tone. Press
OFF/CANCEL to cancel.
•
•
MSG ALERT TONE
>On
RECORDING TIME
>3 minutes
49
Answering system
Answering system and voicemail indicators
Your telephone has separate indicators for two different types of voice
messages: those left on its built-in digital answering system and those
left at your telephone service provider’s voicemail (fees may apply). Your
telephone’s built-in digital answering system messages and voicemail
messages are separate. Each alerts you to new messages differently.
If and XX New messages show on the handset
and the message window on the telephone base
flashes, there are new messages in the built-in
answering system. To listen to messages recorded on
your digital answering system, press /PLAY/STOP
on the telephone base (page 52).
If and New voicemail display on the handset,
your telephone service provider is indicating that
it has new voicemail for you. To listen to your
voicemail, you typically dial an access number
provided by your telephone service provider,
followed by a security code or PIN.
Some telephone service providers bundle or combine multiple services
like voicemail and call waiting, so you may not be aware that you have
voicemail. To check what services you have and how to access them,
contact your telephone service provider.
To use your voicemail service rather than your answering system, turn off
your answering system. To use your answering system rather than your
voicemail service, contact your telephone service provider to deactivate
your voicemail service.
NOTE: After reviewing all new messages, the number of old messages appears on the
message window.
Using the answering machine and voicemail together
You can also use your telephone answering system and voicemail together
by setting your built-in answering system to answer before voicemail
answers as described below. To learn how to program your voicemail
settings, contact your telephone service provider. Then, if you are on a call,
or if the answering system is busy recording a message and you receive
another call, the second caller can leave a voicemail message.
Set your answering system to answer calls at least 2 rings earlier than your
voicemail is set to answer. For example, if your voicemail answers after 6
rings, set your answering system to answer after 4 rings. Some voicemail
providers may program the delay before answering calls in seconds instead
of rings. In this case, allow 6 seconds per ring when determining the
appropriate setting.
•
•
Message playback
HANDSET 1
1 new message
10/16
10:30PM
50
Answering system
About the answering system
Message capacity
The answering system can record up to 99 messages, depending on the length
of each message. Individual messages can be up to three minutes, and the
maximum recording time is approximately 14 minutes. The actual recording
time depends on individual message characteristics. Messages remain available
for replay until you delete them.
When there are new messages (including memos) on the answering system,
the number of messages stored flashes in the message counter.
If the answering system has less than three minutes of recording time left, it
announces, “Less than three minutes to record,” before message playback at
the handset or the telephone base. Rec mem low displays on the handset
screen in idle mode. When you turn on the answering system at the telephone
base, it announces, “Calls will be answered. Less than three minutes to record.”
If the memory is full, the answering system announces, “Memory is full,” before
message playback. The handset screen displays Rec mem full in idle mode
and the number of messages and F flash alternately in the message counter at
the telephone base. Once the memory is full, you cannot turn the answering
system back on if it has been turned off, nor can you record new messages
until old ones have been deleted. Memory full displays if you want to turn on
the answering system on the handset but there is no memory.
Voice prompts
The system provides voice prompts to guide you through the setup procedures
at the telephone base, message playback, remote access and recording
outgoing announcements.
Call screening at the telephone base
If the answering system and call screening are on, the announcement and the
incoming message broadcast at the telephone base when a call is answered at
the telephone base.
You can turn call screening on or off using the handset (see page 46). When
call screening is off, you can temporarily turn on call screening by pressing
S/VOL on the telephone base. Call screening will be off for the next
incoming call.
If call screening is on and you want to silence the telephone base while it is
recording messages, press /PLAY/STOP.
51
Answering system
About the answering system
Call screening at the handset
If the answering system is on, you can hear the announcement and the
incoming message with the handset when a call is answered by the answering
system. While a message is being recorded, the handset shows To screen call,
press [SELECT]. Press MENU/SELECT to screen the call.
Call intercept
While screening a call, you can stop recording and speak to the caller by
pressing PHONE/FLASH on the handset.
Base ringer
Press VOL T or VOL S on the telephone base to adjust the ringer volume
when the telephone is not in use.
You hear a sample of the ringer while adjusting the volume. The telephone
base announces, “Base ringer is off,” when you set the volume to 0.
Temporarily turning off the message alert tone
If the new message alert tone is turned on, the telephone base beeps every
10 seconds when there are new or missed messages. Pressing any telephone
base key (except /HANDSET LOCATOR) temporarily silences the message
alert tone.
If you press X/DELETE when in idle mode to temporarily turn off the
message alert tone, there is a voice prompt directing you to press X/DELETE
again to delete all old messages. The message alert tone is temporarily off.
Only press X/DELETE a second time if you wish to erase all old messages in
your answering system.
The message alert tone resumes when you receive another message.
52
Answering system
Message playback
If you have new messages, you hear only the new messages in chronological
order. If there are no new messages, the system plays back all the messages
(in chronological order).
When playback begins, the total number of messages is announced. Before
each message, you hear the day and time of the recording. If the date and time
are not set, you hear, “Time and date not set,” before playback. After the last
message, you hear, “End of messages.” If the recording time is less than three
minutes, you hear, “Less than three minutes to record,” (see Message capacity
on page 50).
To listen to messages at the telephone base:
Press /PLAY/STOP on the telephone base to listen to the messages. The
system announces the number of messages,
then begins playback. Press /PLAY/STOP again to end the message playback.
To listen to messages on a cordless handset:
1. When the handset is in idle mode, press MENU/SELECT to enter the main
menu.
2. Press MENU/SELECT again to select >Play messages.
If there are new and old messages, press TCID or SDIR to select >Play
new msgs or >Play old msgs, then press MENU/SELECT.
If there are only new messages, they will play automatically.
The system announces the number of messages, then begins playback. The
message sequence is shown on the handset screen. If there are no recorded
messages, the handset screen shows No message and you hear, “You have
no message.”
Options during playback
When a message is playing, you can adjust the playback volume, skip, repeat or
delete the message.
When messages are playing on the telephone base:
Press T/VOL/S to adjust the message playback volume.
Press /SKIP to skip to the next message.
Press /REPEAT to repeat the message. Press twice to hear the
previous message.
Press SLOW to slow down the message playback
Press X/DELETE to delete the message.
Press /PLAY/STOP to stop the playback.
•
•
•
•
•
•
•
•
53
Answering system
Message playback
When messages are playing on the handset:
Press PHONE/FLASH to stop playback. The screen shows Call back?, then
press MENU/SELECT,PHONE/FLASH, or /SPEAKERSPEAKER to call back the
caller if the caller’s number is available. If the dialing format used is not
correct, then use the option below to choose the correct dialing format
before calling back the caller.
Press MENU/SELECT to pause playback and show the caller ID information
if available. From here, you can press OFF/CANCEL to resume playback,
press # (pound key) to show different dialing options (page 41), or press
PHONE/FLASH or /SPEAKERSPEAKER to call back the caller. If you do not call
back within 10 seconds, message playback resumes automatically.
Press TCID/VOLUME or SDIR/VOLUME to adjust the message playback volume.
Press EQ to adjust the message playback audio quality.
Press 6 to skip to the next message.
Press 4 to repeat the message. Press twice to hear the previous message.
Press MUTE/DELETE to delete the message.
Press 5 to stop the playback.
Press /SPEAKERSPEAKER to switch between speakerphone mode and handset mode.
NOTE: The equalizer stays on the same settings until you change it by pressing EQ .
Delete all old messages
You can only delete old (reviewed) messages. You cannot delete new messages
until you review them. You cannot retrieve deleted messages.
To delete all old messages on the telephone base:
1. When the telephone is idle, press X/DELETE. The system announces, “To
delete all old messages, press
DELETE again.”
2. Press X/DELETE again. The system announces, “All old messages deleted.”
To delete all old messages on the handset:
1. Press MENU/SELECT when in idle mode to enter the
main menu.
2. Press TCID or SDIR to scroll to >Answering sys. Press MENU/SELECT.
3. Press TCID or SDIR to highlight Delete all old, then press
MENU/SELECT. The screen shows Delete all old messages?
4. Press MENU/SELECT again to confirm. The screen displays Deleting... then
All old msgs deleted! There is a confirmation tone.
•
•
•
•
•
•
•
•
•
54
Answering system
Recording and playing memos
Memos are messages you record at a handset. You can record, playback and
delete them like incoming messages. You can record a memo as a reminder
to yourself, or leave a message for others who use the answering system.
Record a memo
1. When the handset is in idle mode, press MENU/SELECT to enter the main
menu.
2. Press TCID or SDIR to scroll to >Answering sys. Press MENU/SELECT.
3. Press TCID or SDIR to highlight Record memo, then press
MENU/SELECT. The system announces, “Record after the tone. Press 5
when you are done.” You can record a memo for up to four minutes.
4. Speak facing the handset to record a memo.
5. Press 5 to stop recording. The system announces,
“Recorded.” The system does not save memos shorter
than two seconds.
Play back a memo
Play memos the same way as messages. See Message playback on page 52.
Record memo...
5-Stop
55
Answering system
Base message counter displays
The base message counter shows the total number of answering system
messages. See the table below for other message counter displays.
Message counter displays
0No messages.
0(flashing) You need to set the clock (page 13).
1-99 Total number of old messages and memos, or message
number currently playing during old message playback.
1-99 (flashing) Total number of messages and memos. The number
flashes when there are new or missed messages.
After a power failure, the number in the message counter
flashes to indicate that you need to set the clock.
1-99 & F (alternating) Memory is full. You must delete some messages before
recording new messages.
--
The system is answering a call, or someone is trying to
reach it remotely.
The system is in program mode.
0-6
Shows for two seconds while adjusting the telephone
base ringer volume.
1-8
Shows for two seconds while adjusting the telephone
base speaker volume.
56
Answering system
Remote access
You can reach your answering system remotely by dialing your home
telephone number from any touch-tone telephone.
To remotely reach your answering system:
1. Dial your telephone number from any touch-tone telephone.
2. When the system answers, enter the two-digit remote access code (19 is
the default code. See page 47 to change it).
The system automatically announces the number of new and/or old
messages (if any), and then begins to play them.
3. You can also enter the following remote commands:
Remote commands
1Press to listen to all messages.
2Press to listen to new messages only.
3Press to delete the current message (during playback).
33 Press twice to delete all old messages.
4Press to repeat the current message (during playback).
44 Press twice to listen to the previous message.
5Press to stop any operation (including recording).
*5 Press to listen to a list of remote commands.
6Press to skip to the next message (during playback).
*7 Press to record a new announcement.
8Press to end remote access (the call will be terminated).
0Press to turn the answering system on or off.
4. Hang up or press 8 to end the call and save all undeleted messages.
•
57
Answering system
Remote access
Cut out and carry the remote access wallet card at the back of this user’s
manual for quick reference.
NOTES:
If you do not enter a valid remote access code, the system answers the call automatically.
If you pause for more than four seconds during remote access, you hear a help menu listing all
features and commands. If there is no command for another 20 seconds, the call
ends automatically.
If the memory is full, the answering system answers after 10 rings and announces, “Memory is
full. Enter the remote access code.” Enter your remote access code to access the messages and
announcements.
•
•
•
58
Your telephone can support up to 12 DECT 6.0 cordless handsets (AT&T model
CRL30102, sold separately) or up to 10 cordless handsets and 2 cordless
headsets (sold separately). Visit www.telephones.att.com/headsets
for a list of compatible DECT 6.0 cordless headsets. Each new handset or
headset must be registered to the telephone base before use. You must
register each handset or headset separately.
To register a cordless headset to this telephone system, please refer to the
user’s manual of the cordless headset for more details. To register a cordless
handset, see below.
The handsets provided within your product box are already registered as
HANDSET 1 and so forth. Additional handsets are assigned numbers in the
sequential order they are registered (up to HANDSET 12).
Register a handset to your telephone base
1. Before you begin registration, make sure the handset is
out of the telephone base or charger and shows To
register HS, see manual.
2. Put the handset you wish to register on the telephone
base cradle.
3. The screen shows Registering... Please wait and the
IN USE light turns on. It takes up to 90 seconds to
complete registration. Then HANDSET X Registered
appears on the screen, with HANDSET being the
handset name and X being the handset number (1-12).
The handset beeps and the IN USE light turns off. The
handset is now registered with the telephone base.
If registration fails, the system will automatically
try to register again. If registration fails after
the third try, Registration failed appears on the screen for
a few seconds, and then To register HS, see
manual. This may take up to five minutes to
occur. Please start again from Step 1 above.
Appendix
Adding and registering handsets/headsets
HANDSET 2
10/20
10:30PM
Registering...
Please wait
To register HS,
see manual
For registration, put the handset
on the telephone base, not the
handset charger.
59
Appendix
Deregistering handsets
You may need to deregister your handsets if:
You have 12 registered handsets and need to replace a handset.
-OR-
You wish to change the designated handset number of your registered
handsets.
You must first deregister ALL the handsets, and then register each handset
you wish to use again, one at a time.
Please read carefully through all the instructions on this page before
beginning the deregistration process.
Deregister all handsets from your telephone base
1. Make sure that all handsets are out of the telephone
base and chargers before you begin deregistration.
2. Press and hold /HANDSET LOCATOR on the telephone
base for about 10 seconds (until the IN USE light starts to
flash), then release the /HANDSET LOCATOR button.
3. Immediately press /HANDSET LOCATOR while the
IN USE light is still flashing. (The light flashes for about seven seconds. If
the light stops flashing, start again with Step 1 above.)
4. It takes up to 10 seconds to complete the deregistration process. Wait for
the cordless handset screen to display To register HS, see manual before
registering the handset again.
5. To register the handset(s) to the telephone base again, follow the
registration instructions on the previous page.
NOTES:
If the deregistration process is not successful, you might need to reset the system and try again.
To reset, unplug the power from the telephone base and plug it back in.
You cannot deregister the handset(s) if any other system handset is in use.
Even if the battery is depleted, you can still deregister the handsets by following the
steps above. After the handset is charged for at least 10 minutes, the screen shows
To register HS, see manual.
•
•
•
•
•
Deregistering all handsets
60
Appendix
Screen icons, indicator lights and alert tones
(flashing)
Low battery; place the handset in the
telephone base or charger to recharge.
or or Indicates the battery charge level.
(animated display)
or
(animated display)
Battery is charging.
The speakerphone is in use.
The handset ringer is turned off.
New voicemail received from the
telephone service provider.
New message in the answering system.
10/16
MSG # While playing messages, the sequence
of the message currently playing.
(XX/YY; XX is the sequence of the
message currently playing; YY is
the total number of all new or old
messages.)
ANS ON Answering system is turned on.
AUDIO
ASSIST
The audio assist feature is on.
MUTE Microphone is muted.
NEW While reviewing the caller ID history or
message playback, missed calls that have
not been reviewed.
Screen icons
HANDSET 1
16 missed calls
MSG #
10/16
10:30PM
61
Appendix
Caller ID
Announce
Handset indicator lights
Incoming call light
Flashes when there is an incoming outside call or the
telephone base is paging all handsets.
CHARGE light
On when the handset is charging in the telephone base
or charger.
Backlight (lighted LCD screen and dial pad)
On when a call is coming in or a key is pressed.
/SPEAKER light
On when the speakerphone is in use.
Screen icons, indicator lights and alert tones
Telephone base indicator lights
Incoming call light
Flashes when there is an incoming call.
IN USE light
On when the handset is in use, when the answering system
is answering an incoming call, when the answering system
is being accessed remotely, or when the telephone base is
registering a handset.
Flashes slowly when another telephone on the same line is
in use or when the telephone is deregistering all handsets.
Flashes quickly when there is an incoming call.
/ANS ON light
On when the built-in answering system is on.
62
Appendix
Handset alert tones
1 short beep Tone of each key press, if key tone is turned on.
1 long beep Indication to begin recording a message, memo or announcement.
2 short beeps You are pressing TCID or SDIR on a cordless handset when the
volume is already at its highest or lowest setting.
-OR-
Call waiting tone.
-OR-
Error tone.
Confirmation tone
(3 rising tones)
The system has completed the command successfully.
4 beeps The other party has ended your intercom call.
-OR-
The handset has gone out of range from the base during a call.
4 short beeps Low battery warning.
Telephone base tones
Beeps every 10 seconds Message alert.
Fast ringer tone You are setting the ringer volume by pressing the T/VOL/S keys
on the telephone base.
Long beep Indicates the start of message recording during call screening or
the end of a message playback session.
4 short beeps Registration failure tone.
Screen icons, indicator lights and alert tones
63
Appendix
Caller ID log
empty
There are no entries in the caller ID history.
Call
transferred
You have transferred an outside call to another cordless handset.
Calling
HANDSET X (for
systems with 3 or more
handsets)
The handset is calling another handset (for intercom calls).
The handset is transferring an outside call to another handset.
Calling other
handset (for systems
with 2 handsets)
The handset is calling the other handset (for intercom calls).
The handset is transferring an outside call to the other handset.
CID Annc ON/OFF
on all HS and BS
The caller ID announce features has been turned on or off on all
handsets and the telephone base.
Contact deleted A directory entry is deleted.
Directory empty There are no directory entries.
Directory full The directory is full. You cannot save any new entries unless you
delete some current entries.
Ended You have just ended a call.
HANDSET X
is calling (for
systems with 3 or more
handsets)
Another system handset is calling.
Incoming call There is a call coming in.
Intercom The handset is on an intercom call.
Intercom ended The intercom call has just ended.
INTERCOM TO:
(for systems with 3 or
more handsets)
You have started the intercom process, and need to enter the
number of the handset you wish to call.
Line in use An extension phone, or one of the handsets is in use.
Low battery The battery is low. You should charge the battery.
Microphone ON Mute is off so the other party can hear your voice.
Muted The microphone is off. The other party cannot hear you.
New voicemail There are new voicemail messages from your telephone
service provider.
No battery The handset in the charger has no battery installed.
No line There is no telephone line connection.
No answer.
Try again.
The handset(s) you are trying to transfer a call to is out of range,
off hook, or has no power.
Handset display screen messages
64
Appendix
Number already
saved
The telephone number you have entered is already in the
directory.
Not available
at this time
Someone else is already using the directory or caller ID history.
Other handset
is calling
(for systems with 2
handsets)
The other handset is calling.
Out of range OR
No pwr at base
The telephone base has lost power, or the handset is out
of range.
** Paging ** The cordless handset is paged by the telephone base.
Phone The handset is on a call.
Place in charger The battery is very low. The handset should be charged.
Rec mem full The system recording time is full.
Rec mem low The system recording time is low.
Registering...
Please wait
The handset is registering to the telephone base.
Registration
failed
The handset registration is not successful.
Ringer off The ringer is turned off.
Ringer muted The ringer is off temporarily while the handset is ringing.
Saved An entry has been successfully saved in the directory.
Speaker The handset speakerphone is in use.
To register HS,
see manual.
Screen display before handset registration.
To screen call,
press [SELECT]
Press MENU/SELECT to activate call screening.
TRANSFER TO:
(for systems with 3 or
more handsets)
You have started transferring a call, and need to enter the
desired handset number or choose all handsets.
Unable to call.
Line in use
Failed phone call (the telephone line is in use).
Unable to call.
Try again
You try to join a call when there are already 4 handsets on that call.
You try to make an outside call when another handset is
transferring a call with the intercom feature.
XX Missed calls There are new calls in the caller ID history.
XX New messages There are new messages in the answering system.
Handset display screen messages
65
Appendix
Troubleshooting
If you have difficulty with your phone, please try the suggestions below. For
Customer Service, visit our website at www.telephones.att.com or call
1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.
My telephone doesn’t work at all.
Make sure the power cord is securely plugged in.
Make sure you plug the battery connector securely into the cordless handset.
Make sure you plug the telephone line cord securely and firmly into the
telephone base and the telephone wall jack.
Charge the battery in the cordless handset for at least 10 hours. For
optimum daily performance, return the cordless handset to the telephone
base or charger when not in use.
If the battery is depleted, it might take approximately 30 minutes to
charge the handset before it shows Low battery. See page 6 for details.
Reset the telephone base. Unplug the electrical power. Wait for
approximately 15 seconds, then plug it back in. Allow up to one minute for
the cordless handset and telephone base to reset.
You may need to purchase a new battery. Please refer to
Battery installation and charging in this user’s manual on pages 6-7.
I cannot get a dial tone.
Try all the suggestions above.
Move the cordless handset closer to the telephone base. You might have
moved out of range.
If the previous suggestions do not work, disconnect the telephone base
from the telephone jack and connect to a different phone. If there is no
dial tone on that phone either, the problem is in your wiring or telephone
service. Contact your telephone service provider.
Your line cord might be malfunctioning. Try installing a new line cord.
I cannot dial out.
Try all the suggestions above.
Make sure you have a dial tone before dialing. The cordless handset might
take a second or two to find the telephone base and produce a dial tone.
This is normal. Wait an extra second before dialing.
Eliminate any background noise. Noise from a television, radio or other
appliances might cause the phone to not dial out properly. If you cannot
eliminate the background noise, first try muting the cordless handset
before dialing, or dialing from another room with less background noise.
If other phones in your home are having the same problem, contact your
telephone service provider (charges might apply).
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
66
Appendix
Troubleshooting
My cordless handset isn’t performing normally.
Make sure you plug the power cord securely into the telephone base. Plug the
power adapter into a different, working electrical outlet without a wall switch.
Move the cordless handset closer to the telephone base. You might have
moved out of range.
Reset the telephone base. Unplug the electrical power. Wait for 15
seconds then plug it back in. Allow up to one minute for the cordless
handset and telephone base to reset.
Other electronic products such as HAM radios and other DECT phones can
cause interference with your cordless phone. Try installing your phone as
far away as possible from these types of electronic devices.
Out of range OR No pwr at base appears on my cordless handset.
Ensure you plug the telephone base in properly and the power is on.
Place the cordless handset in the telephone base for one minute to allow
the cordless handset and base to synchronize.
Move the cordless handset closer to the telephone base. You might have
moved out of range.
Reset the telephone base. Unplug the electrical power. Wait for 15
seconds then plug it back in. Allow up to one minute for the cordless
handset and telephone base to reset.
Other electronic products such as HAM radios and other DECT phones can
cause interference with your cordless phone. Try installing your phone as
far away as possible from these types of electronic devices.
The batteries do not hold a charge.
If the cordless handset is in the telephone base or charger and the charge
light is not on, refer to The charge light is off or blinking (page 69).
Charge the battery in the cordless handset for at least 10 hours. For
optimum daily performance, return the cordless handset to the telephone
base or charger when not in use.
If the battery is depleted, it might take approximately 30 minutes to
charge the handset before it shows Low battery. Refer to the table on
page 6 for details.
You might need to purchase a new battery. Please refer to Battery
installation and charging in this user’s manual on pages 6-7.
•
•
•
•
•
•
•
•
•
•
•
•
•
67
Appendix
Troubleshooting
I get noise, static, or weak signals even when I’m near the telephone base.
If you subscribe to high-speed Internet service (DSL - digital subscriber
line) through your telephone line, you must install a DSL filter between the
telephone line cord and the telephone wall jack (see page 5). The filter
prevents noise and caller ID problems as a result of DSL interference. Please
contact your DSL service provider for more information about DSL filters.
You may be able to improve the performance of your cordless phone
by installing your new telephone base as far as possible from any other
existing cordless telephone system that may already be installed.
Other electronic products such as HAM radios and other DECT phones can
cause interference with your cordless phone. Try installing your phone as
far away as possible from these types of electronic devices.
Do not install this phone near a microwave oven or on the same electrical
outlet. You might experience decreased performance while the microwave
oven is operating.
If you plug your phone in with a modem or a surge protector, plug the
phone (or modem/surge protector) into a different location. If this does
not solve the problem, relocate your phone or modem farther apart from
one another, or use a different surge protector.
Move your phone to a higher location. The phone might have better
reception in a high area.
If other phones in your home are having the same problem, contact your
telephone service provider (charges may apply).
I experience poor sound quality when using the speakerphone.
For increased sound quality while using the speakerphone, place the
handset on a flat surface with the dial pad facing up.
I hear other calls while using my phone.
Disconnect the telephone base from the telephone jack, and plug in
a different telephone. If you still hear other calls, call your telephone
service provider.
My cordless handset does not ring when I receive a call.
Make sure that the ringer is not off. Refer to Ringer volume on page 11 in
this user’s manual.
Make sure you plug in the telephone line cord securely into the telephone
base and the telephone jack. Make sure you plug in the power cord securely.
The cordless handset may be too far from the telephone base.
•
•
•
•
•
•
•
•
•
•
•
•
68
Appendix
Troubleshooting
Charge the battery in the cordless handset for at least 10 hours. For
optimum daily performance, return the cordless handset to the telephone
base or charger when not in use.
You may have too many extension phones on your telephone line to
allow all of them to ring simultaneously. Try unplugging some of the
other phones.
The layout of your home or office might be limiting the operating range.
Try moving the telephone base to another location, preferably to a
higher location.
If other phones in your home are having the same problem, contact your
telephone service provider (charges might apply).
Test a working phone at the phone jack. If another phone has the same
problem, contact your telephone service provider (charges might apply).
Other electronic products can cause interference with your cordless
phone. Try installing your phone as far away as possible from electronic
devices such as television sets, VCRs, or other cordless telephones.
Completely remove the battery. Install the battery again and place the
cordless handset into the telephone base. Wait for the cordless handset to
reestablish its connection with the telephone base. Allow up to one minute
for this to take place.
Your line cord might be malfunctioning. Try installing a new line cord.
My calls cut in and out while I’m using my cordless handset.
Other electronic products such as HAM radios and other DECT phones can
cause interference with your cordless phone. Try installing your phone as
far away as possible from these types of electronic devices.
Do not install this phone near a microwave oven or on the same electrical
outlet. You might experience decreased performance while the microwave
oven is operating.
If you plug your phone in with a modem or surge protector, plug the
phone (or modem/surge protector) into a different location. If this does
not solve the problem, relocate your phone or modem farther apart from
one another, or use a different surge protector.
Move your telephone base to a higher location. The phone might have
better reception when installed in a high area.
If other phones in your home are having the same problem, contact your
telephone service provider (charges may apply).
•
•
•
•
•
•
•
•
•
•
•
•
•
69
Appendix
Troubleshooting
The charge light is off or blinking.
Make sure you plug the power and line cords in correctly and securely.
Unplug the electrical power. Wait for 15 seconds, then plug it back in. Allow
up to one minute for the cordless handset and telephone base to reset.
Clean the cordless handset, charger and telephone base charging contacts
each month with a pencil eraser or cloth.
A blinking CHARGE light is an indication that the battery is not
connected to the handset or is missing completely. Ensure that the
battery is installed properly.
My caller ID isn’t working.
Caller ID is a subscription service. You must subscribe to this service from
your telephone service provider for this feature to work on your phone.
The caller may not be calling from an area which supports caller ID.
Both your and your caller’s telephone service providers must use caller ID
compatible equipment.
If you subscribe to high-speed Internet service (DSL - digital subscriber line)
through your telephone line, you must install a DSL filter between the
telephone line cord and the telephone wall jack (page 5). The filter prevents
noise and caller ID problems resulting from DSL interference. Please contact
your DSL service provider for more information about DSL filters.
System does not receive caller ID when on a call.
Make sure you subscribe to caller ID with call waiting features from your
telephone service provider. Caller ID features works only if both you and
the caller are in areas offering caller ID service, and if both telephone
service providers use compatible equipment.
Incomplete messages.
If a caller leaves a very long message, part of it may be lost when the
system disconnects the call after the maximum recording time you have
set.
If the caller pauses for longer than seven seconds, the system stops
recording and disconnects the call.
If the system’s memory becomes full during a message, the system stops
recording and disconnects the call.
If the caller’s voice is very soft, the system may stop recording and
disconnect the call.
Difficulty hearing messages.
Press VOL/S to increase the telephone base speaker volume.
Press SDIR/VOLUME to adjust the message playback volume on a handset.
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
70
Appendix
Troubleshooting
System does not answer after the correct number of rings.
• Make sure that the answering system is on. ANS ON should show on the
handset and the /ANSWER ON light on the telephone base should be on.
• If toll saver is activated, the number of rings changes to 2 when you have
new messages stored (pages 46-47).
• If the memory is full or the system is off, the system will answer after 10 rings.
In some cases, the answering system is affected by the ringing system used
by your telephone service provider.
If you subscribe to voicemail service, change the number of rings so
that your answering system answers before your voicemail answers
(pages 46-47). To determine how many rings activate your voicemail,
contact your telephone service provider.
If there is a fax machine connected to the same telephone line, try
disconnecting the fax machine. If that solves the problem, consult your
fax machine documentation for information on compatibility with
answering systems.
System does not respond to remote commands.
• Make sure to enter your remote access code correctly (page 47).
• Make sure you are calling from a touch-tone phone. When you dial a
number, you should hear tones. If you hear clicks, the phone is not a
touch-tone telephone and cannot activate the answering system.
• The answering system may not detect the remote access code while your
announcement is playing. Try waiting until the announcement is over
before entering the code.
• There may be interference on the phone line you are using. Press dialing
keys firmly.
System does not record messages.
• Make sure the answering system is on. ANS ON should show on the
handset and the /ANSWER ON light on the telephone base should be on.
• Make sure the memory of the answering system is not full.
If you subscribe to voicemail service, change the number of rings so
that your answering system answers before your voicemail answers
(pages 46-47). To determine how many rings activate your voicemail,
contact your telephone service provider.
If there is a fax machine connected to the same telephone line, try
disconnecting the fax machine. If that solves the problem, consult your
fax machine documentation for information on compatibility with
answering systems.
•
•
•
•
•
71
Appendix
Troubleshooting
System announces, “Time and day not set.”
• You need to reset the system clock (page 13).
Outgoing announcement is not clear.
• When you record your announcement, make sure you speak in a normal
tone of voice, about 9 inches from the handset.
• Make sure there is no background noise (TV, music, etc.) while recording.
New voicemail and show on the handset display, and I don’t know why.
•
Your telephone has both a built-in answering system and voicemail
indication. If New voicemail and appear on the handset display, then
your telephone has received a signal from your telephone service provider
that you have a voicemail message waiting for you to retrieve from them.
Contact your telephone service provider for more information on how to
access your voicemail.
I cannot retrieve voicemail messages.
•
Your telephone has both a built-in answering system and voicemail
indication. They are independent features and each alerts you to new
messages differently (page 50). If you subscribe to voicemail service from
your telephone service provider, contact your telephone service provider
for more information on how to access your voicemail.
I’ve set my LCD language to Spanish or French and I don’t know how to
change it back to English.
• Press MENU/SELECT in idle mode. Then, enter 364# using the dialing keys.
You hear a confirmation tone.
I subscribe to a nontraditional telephone service that uses my computer
to establish connections, and my telephone doesn’t work.
Make sure your computer is powered on.
Make sure your Internet connection is working properly.
Make sure that the software is installed and running for your nontraditional
telephone service.
Make sure to plug your USB telephone adapter into a dedicated USB
port on your computer. Do not plug it into a multiple port USB hub (USB
splitter) that is not powered.
In a few rare instances, the USB port on your computer may not have
enough power. Try using a USB hub with its own external power supply.
If you are using a firewall, it may prevent access to your nontraditional
telephone service provider. Contact your service provider for more information.
•
•
•
•
•
•
72
Appendix
Troubleshooting
Common cure for electronic equipment.
If the telephone does not seem to be responding normally, try putting the
cordless handset in the telephone base or charger. If it does not fix the
problem, do the following (in the order listed):
Disconnect the power to the telephone base.
Disconnect the cordless handset battery.
Wait a few minutes.
Connect power to the telephone base.
Completely remove the battery. Replace the battery and place the
cordless handset into the telephone base or charger.
Wait for the cordless handset to reestablish its connection with the
telephone base. Allow up to one minute for this to take place.
1.
2.
3.
4.
5.
6.
73
Appendix
Maintenance
Taking care of your telephone
Your cordless telephone contains sophisticated electronic parts, so it must
be treated with care.
Avoid rough treatment.
Place the handset down gently.
Save the original packing materials to protect your telephone if you ever
need to ship it.
Avoid water
Your telephone can be damaged if it gets wet. Do not use the handset in
the rain, or handle it with wet hands. Do not install the telephone base
near a sink, bathtub or shower.
Electrical storms
Electrical storms can sometimes cause power surges harmful to electronic
equipment. For your own safety, take caution when using electric
appliances during storms.
Cleaning your telephone
Your telephone has a durable plastic casing that should retain its luster for
many years. Clean it only with a soft cloth slightly dampened with water
or mild soap.
Do not use excess water or cleaning solvents of any kind.
•
•
•
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•
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•
•
Remember that electrical appliances can cause serious injury if used when you are wet or
standing in water. If the telephone base should fall into water, DO NOT RETRIEVE IT UNTIL
YOU UNPLUG THE POWER CORD AND TELEPHONE LINE CORDS FROM THE WALL. Then pull
the telephone out by the unplugged cords.
74
Appendix
Important safety information
This symbol is to alert you to important operating or servicing instructions that may appear
in this user’s manual. Always follow basic safety precautions when using this product to reduce
the risk of injury, fire, or electric shock.
Safety information
Read and understand all instructions in the user’s manual. Observe all markings on
the product.
Avoid using a telephone during a thunderstorm. There might be a slight chance of electric
shock from lightning.
Do not use a telephone in the vicinity of a gas leak. Under certain circumstances, a spark
may be created when the adapter is plugged into the power outlet, or when the handset is
replaced in its cradle. This is a common event associated with the closing of any electrical
circuit. The user should not plug the phone into a power outlet, and should not put a charged
handset into the cradle, if the phone is located in an environment containing concentrations
of flammable or flame-supporting gases, unless there is adequate ventilation. A spark in such
an environment could create a fire or explosion. Such environments may include: medical use
of oxygen without adequate ventilation; industrial gases (cleaning solvents; gasoline vapors;
etc.); a leak of natural gas; etc.
Do not use this product near water, or when you are wet. For example, do not use it in a
wet basement or shower, or next to a swimming pool, bathtub, kitchen sink, or laundry tub.
Do not use liquids or aerosol sprays for cleaning. If the product comes in contact with any
liquids, unplug any line or power cord immediately. Do not plug the product back in until it
has dried thoroughly.
Install this product in a protected location where no one can trip over any line or power
cords. Protect cords from damage or abrasion.
If this product does not operate normally, read Troubleshooting on pages 65-73 in this
user’s manual. If you cannot solve the problem, or if the product is damaged, refer to
Limited warranty on pages 81-79. Do not open this product except as may be directed in
your user’s manual. Opening the product or reassembling it incorrectly may expose you to
hazardous voltages or other risks.
Replace batteries only as described in Battery installation and charging on page 6 in
your user’s manual. Do not burn or puncture batteries — they contain caustic chemicals.
The power adapters are intended to be correctly oriented in a vertical or floor mount
position. The prongs are not designed to hold the plug in place if they are plugged into a
ceiling or an under-the-table or cabinet outlet.
CAUTION: Use only the power adapters provided with this product. To obtain a replacement,
visit our website at www.telephones.att.com, or call 1 (800) 222-3111.
In Canada, dial 1 (866) 288-4268.
Especially about cordless telephones
Privacy: The same features that make a cordless telephone convenient create some
limitations. Telephone calls are transmitted between the telephone base and the handset
by radio waves, so there is a possibility that your cordless telephone conversations could
be intercepted by radio receiving equipment within range of the cordless handset. For this
•
•
•
•
•
•
•
•
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75
Appendix
Important safety information
reason, you should not think of cordless telephone conversations as being as private as
those on corded telephones.
Electrical power: The telephone base of this cordless telephone must be connected to a
working electrical outlet which is not controlled by a wall switch. Calls cannot be made
from the handset if the telephone base is unplugged, switched off or if the electrical
power is interrupted.
Potential TV interference: Some cordless telephones operate at frequencies that may
cause interference to TVs and VCRs. To minimize or prevent such interference, do not place
the telephone base of the cordless telephone near or on top of a TV or VCR. If interference
is experienced, moving the cordless telephone farther away from the TV or VCR will often
reduce or eliminate the interference.
Rechargeable batteries: This product contains nickel-metal hydride rechargeable batteries.
Exercise care in handling batteries in order not to create a short circuit with conductive
material such as rings, bracelets, and keys. The battery or conductor may overheat and cause
harm. Observe proper polarity between the battery and the battery charger.
Nickel-metal hydride rechargeable batteries: Dispose of these batteries in a safe manner.
Do not burn or puncture. Like other batteries of this type, if burned or punctured, they could
release caustic material which could cause injury.
The RBRC™ Seal means that the manufacturer is voluntarily participating in
an industry program to collect and recycle nickel-metal hydride rechargeable
batteries when taken out of service within the United States. These batteries
may be taken to a participating local retailer of replacement batteries or
recycling center. Or you may call 1 (800) 8-BATTERY for locations accepting
spent Ni-MH batteries.
Precautions for users of implanted cardiac pacemakers
Cardiac pacemakers (applies only to digital cordless telephones): Wireless Technology
Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the
interference between portable wireless telephones and implanted cardiac pacemakers. Supported
by the U.S. Food and Drug Administration, WTR recommends to physicians that:
Pacemaker patients
Should keep wireless telephones at least six inches from the pacemaker.
Should NOT place wireless telephones directly over the pacemaker, such as in a breast
pocket, when it is turned ON.
Should use the wireless telephone at the ear opposite the pacemaker.
WTR’s evaluation did not identify any risk to bystanders with pacemakers from other persons
using wireless telephones.
Especially about telephone answering systems
Two-way recording: This unit does not sound warning beeps to inform the other party that the
call is being recorded. To ensure that you are in compliance with any federal or state regulations
regarding recording a telephone call, you should start the recording process and then inform the
other party that you are recording the conversation.
SAVE THESE INSTRUCTIONS
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76
Appendix
FCC Part 68 and ACTA
This equipment complies with Part 68 of the FCC rules and with technical requirements adopted
by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of
this equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX.
This identifier must be provided to your telephone service provider upon request.
The plug and jack used to connect this equipment to premises wiring and the telephone network
must comply with the applicable Part 68 rules and technical requirements adopted by ACTA. A
compliant telephone cord and modular plug is provided with this product. It is designed to be
connected to a compatible modular jack that is also compliant. An RJ11 jack should normally be
used for connecting to a single line and an RJ14 jack for two lines. See Installation Instructions
in the user’s manual.
The Ringer Equivalence Number (REN) is used to determine how many devices you may connect
to your telephone line and still have them ring when you are called. The REN for this product is
encoded as the 6th and 7th characters following the US: in the product identifier (e.g., if ## is 03,
the REN is 0.3). In most, but not all areas, the sum of all RENs should be five (5.0) or less. For more
information, please contact your telephone service provider.
This equipment may not be used with Party Lines. If you have specially wired alarm dialing
equipment connected to your telephone line, ensure the connection of this equipment does
not disable your alarm equipment. If you have questions about what will disable the alarm
equipment, consult your telephone service provider or a qualified installer.
If this equipment is malfunctioning, it must be unplugged from the modular jack until the
problem has been corrected. Repairs to this telephone equipment can only be made by the
manufacturer or its authorized agents. For repair procedures, follow the instructions outlined
under the Limited Warranty.
If this equipment is causing harm to the telephone network, the telephone service provider may
temporarily discontinue your telephone service. The telephone service provider is required to
notify you before interrupting service. If advance notice is not practical, you will be notified as
soon as possible. You will be given the opportunity to correct the problem and the telephone
service provider is required to inform you of your right to file a complaint with the FCC.
Your telephone service provider may make changes in its facilities, equipment, operation, or
procedures that could affect the proper functioning of this product. The telephone service
provider is required to notify you if such changes are planned.
If this product is equipped with a corded or cordless handset, it is hearing aid compatible.
If this product has memory dialing locations, you may choose to store emergency telephone numbers
(e.g., police, fire, medical) in these locations. If you do store or test emergency numbers, please:
Remain on the line and briefly explain the reason for the call before hanging up.
Perform such activities in off-peak hours, such as early morning or late evening.
Industry Canada
Operation is subject to the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference, including interference that may
cause undesired operation.
The term ‘’IC:‘’ before the certification/registration number only signifies that the Industry
Canada technical specifications were met.
The Ringer Equivalence Number (REN) for this terminal equipment is 1.0. The REN is an indication
of the maximum number of devices allowed to be connected to a telephone interface. The
termination on an interface may consist of any combination of devices subject only to the
requirement that the sum of the RENs of all the devices does not exceed five.
This product meets the applicable Industry Canada technical specifications.
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77
Appendix
FCC Part 15
This equipment has been tested and found to comply with the requirements for a Class B digital
device under Part 15 of the Federal Communications Commission (FCC) rules.
These requirements are intended to provide reasonable protection against harmful interference
in a residential installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not
occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected.
Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications to this equipment not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause undesired operation. Privacy of
communications may not be ensured when using this telephone.
To ensure safety of users, the FCC has established criteria for the amount of radio frequency
energy that can be safely absorbed by a user or bystander according to the intended usage
of the product. This product has been tested and found to comply with the FCC criteria. The
handset may be safely held against the ear of the user. The telephone base shall be installed
and used such that parts of the user’s body other than the hands are maintained at a distance of
approximately 20cm (8 inches) or more.
This Class B digital apparatus complies with Canadian ICES-003.
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78
Appendix
Limited warranty
The AT&T brand is used under license - any repair, replacement or warranty service, and all
questions about this product should be directed to our website at
www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial
1 (866) 288-4268.
What does this limited warranty cover?
The manufacturer of this AT&T branded product warrants to the holder of a valid proof of
purchase (“CONSUMER” or “you”) that the product and all accessories provided in the sales
package (“PRODUCT”) are free from defects in material and workmanship, pursuant to the
following terms and conditions, when installed and used normally and in accordance with the
PRODUCT operating instructions. This limited warranty extends only to the CONSUMER for
products purchased and used in the United States of America and Canada.
What will be done if the PRODUCT is not free from defects in materials and workmanship
during the limited warranty period (“materially defective PRODUCT”)?
During the limited warranty period, the manufacturer’s authorized service representative
repairs or replaces at the manufacturer’s option, without charge, a materially defective
PRODUCT. If the manufacturer repairs the PRODUCT, they may use new or refurbished
replacement parts. If the manufacturer chooses to replace the PRODUCT, they may replace
it with a new or refurbished PRODUCT of the same or similar design. The manufacturer
retains the defective parts, modules, or equipment. Repair or replacement of the PRODUCT,
at the manufacturer’s option, is your exclusive remedy. The manufacturer returns the repaired
or replacement products to you in working condition. You should expect the repair or
replacement to take approximately 30 days.
How long is the limited warranty period?
The limited warranty period for the PRODUCT extends for ONE (1) YEAR from the date of
purchase. If the manufacturer repairs or replaces a materially defective PRODUCT under the
terms of this limited warranty, this limited warranty also applies to repaired or replacement
PRODUCT for a period of either (a) 90 days from the date the repaired or replacement
PRODUCT is shipped to you or (b) the time remaining on the original one-year limited
warranty; whichever is longer.
What is not covered by this limited warranty?
This limited warranty does not cover:
PRODUCT that has been subjected to misuse, accident, shipping or other physical damage,
improper installation, abnormal operation or handling, neglect, inundation, fire, water, or
other liquid intrusion; or
PRODUCT that has been damaged due to repair, alteration, or modification by anyone
other than an authorized service representative of the manufacturer; or
PRODUCT to the extent that the problem experienced is caused by signal conditions,
network reliability or cable or antenna systems; or
PRODUCT to the extent that the problem is caused by use with non-AT&T accessories; or
PRODUCT whose warranty/quality stickers, PRODUCT serial number plates or electronic
serial numbers have been removed, altered or rendered illegible; or
PRODUCT purchased, used, serviced, or shipped for repair from outside the United States
of America or Canada, or used for commercial or institutional purposes (including but not
limited to products used for rental purposes); or
PRODUCT returned without a valid proof of purchase (see item 6 below); or
Charges for installation or setup, adjustment of customer controls, and installation or
repair of systems outside the unit.
1.
2.
3.
4.
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79
Appendix
How do you get warranty service?
To obtain warranty service in the United States of America, visit
www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial
1 (866) 288-4268. NOTE: Before calling for service, please review the user’s
manual. A check of the PRODUCT’s controls and features might save you a service call.
Except as provided by applicable law, you assume the risk of loss or damage during transit and
transportation and are responsible for delivery or handling charges incurred in the transport
of the PRODUCT(s) to the service location. The manufacturer will return repaired or replaced
PRODUCT under this limited warranty. Transportation, delivery or handling charges are prepaid.
The manufacturer assumes no risk for damage or loss of the PRODUCT in transit. If the
PRODUCT failure is not covered by this limited warranty, or proof of purchase does not meet the
terms of this limited warranty, the manufacturer notifies you and requests that you authorize the
cost of repair prior to any further repair activity. You must pay for the cost of repair and return
shipping costs for the repair of products that are not covered by this limited warranty.
What must you return with the PRODUCT to get warranty service?
You must:
Return the entire original package and contents including the PRODUCT to the service
location along with a description of the malfunction or difficulty; and
Include a “valid proof of purchase” (sales receipt) identifying the PRODUCT purchased
(PRODUCT model) and the date of purchase or receipt; and
Provide your name, complete and correct mailing address, and telephone number.
Other limitations
This warranty is the complete and exclusive agreement between you and the manufacturer
of this AT&T branded PRODUCT. It supersedes all other written or oral communications
related to this PRODUCT. The manufacturer provides no other warranties for this PRODUCT.
The warranty exclusively describes all of the manufacturer’s responsibilities regarding the
PRODUCT. There are no other express warranties. No one is authorized to make modifications
to this limited warranty and you should not rely on any such modification.
State/Provincial Law Rights: This warranty gives you specific legal rights, and you might also
have other rights that vary from state to state or province to province.
Limitations: Implied warranties, including those of fitness for a particular purpose and
merchantability (an unwritten warranty that the PRODUCT is fit for ordinary use) are limited
to one year from date of purchase. Some states/provinces do not allow limitations on how
long an implied warranty lasts, so the above limitation might not apply to you. In no event
shall the manufacturer be liable for any indirect, special, incidental, consequential, or similar
damages (including, but not limited to lost profits or revenue, inability to use the PRODUCT
or other associated equipment, the cost of substitute equipment, and claims by third parties)
resulting from the use of this PRODUCT. Some states/provinces do not allow the exclusion or
limitation of incidental or consequential damages, so the above limitation or exclusion might
not apply to you.
Please retain your original sales receipt as proof of purchase.
5.
6.
a.
b.
c.
7.
Limited warranty
80
Appendix
Technical specifications
RF frequency band 1921.536MHz – 1928.448MHz
Channels 5
Operating temperature 32°F – 122°F
0°C – 50°C
Telephone base voltage
(AC voltage, 60Hz)
96 – 130Vrms
Telephone base voltage
(DC adapter output)
6VDC @400mA
Handset voltage 2.4VDC
Charger voltage
(AC adapter output)
6VAC @300mA
Operating times* Talk time (handset): up to seven hours
Talk time (speakerphone): up to five hours
Standby: up to seven days
* Operating times vary depending on your actual use and the age of the battery.
DECT 6.0 digital technology
Telecommunications (DECT) 6.0 is a new frequency band that transmits your
voice across multiple channels. This technology provides superior quality of
voice and sound, high protection against wiretapping and better range than
2.4 GHz and 5.8 GHz phone systems, while not interfering with wireless routers.
Telephone operating range
This cordless telephone operates within the maximum power allowed by
the Federal Communications Commission (FCC). Even so, this handset and
telephone base can communicate over only a certain distance — which can
vary with the locations of the telephone base and handset, the weather, and
the construction of your home or office.
81
Appendix
82
Appendix
Fold here.
Cut along dotted line.
Action Remote command
Play all messages .....................1
Play new messages..................2
Delete the message.................3 (during message
playback)
Delete all old messages ........33
Repeat or go back....................4
Call your telephone number, then enter
your two-digit remote access code
(preset to 19).
CRL32102/CRL32202/CRL32302/CRL32352/CRL32452
DECT 6.0 cordless telephone/answering system with caller
ID/call waiting
© 2010-2011 Advanced American Telephones. All Rights Reserved. AT&T and
the AT&T logo are trademarks of AT&T Intellectual Property licensed to
Advanced American Telephones, San Antonio, TX 78219. Printed in China.
Stop..................................................5
Help menu .................................... 5
Skip the message......................6
Record announcement ........... 7
End remote access call ..........8 (or hang up)
Turn system on or off .............0
Remote access wallet card
The wallet card below lists the commands needed to control your answering
system from any touch-tone telephone.
Audio assist™ is a trademark of Advanced American Telephones.
© 2011 Advanced American Telephones. All Rights Reserved.
AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to
Advanced American Telephones, San Antonio, TX 78219.
Printed in China. Issue 1 AT&T 12/11.
www.telephones.att.com