VTech Telecommunications 80-9098-00 1.9GHz DECT Deskset User Manual SB35020 025 DUG
VTech Telecommunications Ltd 1.9GHz DECT Deskset SB35020 025 DUG
User Manual
© 2012 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American
Telephones, San Antonio, TX 78219. Syn248TM is a trademark of Advanced American Telephones. Issue 3.0 09/12
AT&T SB35020/SB35025 Deskset
User’s Guide
2
Syn248 SB35020/SB35025 Deskset User’s Guide
C
ONTENTS
Preface ..............................................................................................................6
Additional Documentation .................................................................................................................................6
Topic Navigation .....................................................................................................................................................7
Text Conventions....................................................................................................................................................7
Overview...........................................................................................................8
Syn248 System Overview...................................................................................................................................9
Deskset Description............................................................................................................................................ 10
Deskset Hard Keys............................................................................................................................. 11
Lines and Line Keys............................................................................................................................................ 12
Setting Your Password...................................................................................................................................... 12
Soft Keys.................................................................................................................................................................. 13
Scroll Indicators ................................................................................................................................................... 13
Deskset Status Indicators................................................................................................................................ 14
Call Indicators ....................................................................................................................................................... 15
Call Status LEDs.................................................................................................................................. 15
Call Status Icons................................................................................................................................. 16
Programmable Feature Keys ......................................................................................................................... 17
Programmable Feature Key LEDs............................................................................................... 18
Dial-Pad Entry ....................................................................................................................................................... 19
Using the Speakerphone.................................................................................................................................. 20
Using Help Screens............................................................................................................................................. 20
Making Calls...................................................................................................21
Active Call Screen............................................................................................................................................... 22
Predialing................................................................................................................................................................. 23
Live Dialing ............................................................................................................................................................. 23
Making a Call from a List................................................................................................................................. 24
Making an Intercom Call.................................................................................................................................. 25
Answering Calls.............................................................................................26
Incoming Call Screen......................................................................................................................................... 27
Incoming Call Indication .................................................................................................................................. 27
Answering a Call.................................................................................................................................................. 28
Ignoring a Call....................................................................................................................................................... 28
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Syn248 SB35020/SB35025 Deskset User’s Guide
Intercom Auto Answering ............................................................................................................................... 29
Call Forward–No Answer................................................................................................................................. 29
About the Auto Attendant .............................................................................................................................. 30
Caller Options ...................................................................................................................................... 30
Call Management ..........................................................................................31
Call Management................................................................................................................................................. 32
Putting a Call on Hold ...................................................................................................................................... 33
Transferring a Call............................................................................................................................................... 34
Making a Conference Call............................................................................................................................... 35
Putting a Conference on Hold..................................................................................................... 36
Ending a Conference ........................................................................................................................ 36
Call Management Using a Headset ............................................................................................................ 37
Accessing Items in Lists ..............................................................................38
Accessing the Extension List ......................................................................................................................... 39
Accessing the Redial List................................................................................................................................. 40
Dialing a Redial Number................................................................................................................. 40
Deleting Redial Entries .................................................................................................................... 41
Searching the Extension or Directory Lists Using the Dial Pad................................................... 42
Accessing the Held Calls List ........................................................................................................................ 43
Directory .........................................................................................................44
Using the Directory............................................................................................................................................. 45
Viewing and Calling Directory Entries....................................................................................................... 46
Creating a New Personal List Entry ........................................................................................................... 47
Editing a Personal List Entry.......................................................................................................................... 48
Deleting a Personal List Entry ...................................................................................................................... 49
Storing Directory Entries from the Call Log or Redial List............................................................. 50
Sorting Directory Entries.................................................................................................................................. 51
Voicemail ........................................................................................................52
Voicemail Overview ............................................................................................................................................ 53
Setting up Your Voicemail Greetings ........................................................................................................ 54
Accessing Your Messages ............................................................................................................................... 55
Message Playback.............................................................................................................................. 56
Calling the Messenger ..................................................................................................................... 57
Deleting Messages.............................................................................................................................................. 58
New Message Status Indications ................................................................................................................. 59
Accessing Your Voicemail Remotely.......................................................................................................... 60
Call Log ...........................................................................................................63
Using the Call Log .............................................................................................................................................. 64
Managing Missed Calls...................................................................................................................................... 65
Listening to Voicemail From the Call Log.............................................................................. 66
Storing Call Log Entries.................................................................................................................................... 67
Deleting Call Log Entries................................................................................................................................. 68
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Syn248 SB35020/SB35025 Deskset User’s Guide
Paging..............................................................................................................69
Sending a Page..................................................................................................................................................... 70
Deskset Settings ...........................................................................................71
Deskset Menu........................................................................................................................................................ 72
Features.................................................................................................................................................................... 73
User Settings.......................................................................................................................................................... 74
Greetings ................................................................................................................................................ 75
Name Recording......................................................................................................................... 76
Intercom Auto Answer..................................................................................................................... 77
Deskset Settings ................................................................................................................................. 78
Display............................................................................................................................................. 79
Sounds............................................................................................................................................. 80
Volume Settings ......................................................................................................................... 81
Preferred Audio Mode ............................................................................................................. 82
Directory Settings............................................................................................................................... 82
Setting, Changing, or Resetting Your Password ................................................................. 83
Registering an Optional Cordless Headset ........................................................................... 84
Deregistering a Cordless Headset ............................................................................................. 85
Deregistering the Cordless Headset without the Deskset.................................... 85
Cordless Accessory Registration and Deregistration Time-Out.................................. 86
Admin Settings...................................................................................................................................................... 87
Deskset Information........................................................................................................................................... 88
Auto-Attendant Settings.................................................................................................................................. 89
Using Do Not Disturb (DND) .......................................................................................................................... 89
Web Interface ................................................................................................90
Accessing the Web User Interface (WebUI)........................................................................................... 91
Error Handling...................................................................................................................................... 92
Basic Settings........................................................................................................................................................ 93
Personal Directory .............................................................................................................................................. 94
Quick Dial................................................................................................................................................................ 96
Help ............................................................................................................................................................................ 97
Troubleshooting ............................................................................................98
Common Troubleshooting Procedures..................................................................................................... 99
Display Messages...............................................................................................................................................100
Calls Generally....................................................................................................................................................102
Incoming Calls.....................................................................................................................................................105
Outgoing Calls ....................................................................................................................................................107
Voicemail ...............................................................................................................................................................108
Other Deskset Features..................................................................................................................................110
WebUI......................................................................................................................................................................111
PC/Deskset Interaction ..................................................................................................................................112
TL7600 Cordless Headset .............................................................................................................................113
Appendixes.................................................................................................. 117
Appendix A: Soft Keys.....................................................................................................................................117
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Syn248 SB35020/SB35025 Deskset User’s Guide
Appendix B: Technical Specifications......................................................................................................119
Appendix C: Maintenance..............................................................................................................................120
Appendix D: Important Safety Instructions...........................................................................................121
Appendix E: GPL License Information .....................................................................................................122
Glossary ....................................................................................................... 123
Preface 6
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
P
REFACE
This User’s Guide provides instructions for using your Syn248 SB35020/SB35025 Deskset
telephone with software version 1.0 or newer. See page 88 for instructions on checking
the software version on the Deskset. Although the Quick Start Guide also includes
information on using the Deskset, this guide has setup information and more details
about feature usage.
Before using this AT&T product, please read “Appendix D: Important Safety Instructions”
on page 121. Please thoroughly read this user’s guide for all the feature operations and
troubleshooting information necessary to operate your new AT&T product.
Additional Documentation
Downloadable copies of all Syn248 documents, including user’s guides, installation
and configuration instructions, and Quick Start Guides, are available from
www.telephones.att.com/smb.
For customer service or product information, visit our web site at
www.telephones.att.com/smb or call 1 (888) 386-2006. In Canada,
dial 1 (888) 469-2005.
Preface 7
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
Topic Navigation
This Syn248 SB35020/SB35025 Deskset User’s Guide features easy navigation between
topics and the ability to return to your original topic.
Text in blue indicates a link to another page in the document. Bold text in blue
indicates a hyperlink to an external web site.
You can also click the arrows at the bottom of the page to move around this document.
Text Conventions
Table 1 lists text formats and describes how they are used in this guide.
Go back to the last page viewed.
Go to the previous page.
Go to the next page.
Table 1. Description of Text Conventions
Text Format Description
Screen Identifies text that appears on a device screen or
a WebUI page in a title, menu, or prompt.
HARD KEY or DIAL-PAD KEY Identifies a hard key, including the dial-pad keys.
Identifies a soft key.
Example of a Note.
Example of a Caution.
CallFwd
Notes provide important information
about a feature or procedure.
A caution means that loss of data or
unintended circumstances may result.
Overview 8
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
CHAPTER
1
O
VERVIEW
The Syn248¥ Business Phone System from AT&T is for businesses that need up to 24
extensions. This system is scalable from 1 to 8 outside lines, so as your business grows,
your phone system can too. The Syn248 Business Phone System provides simplicity
without sacrifice—it's simple to install, manage, and use, without sacrificing any of the
features you need and expect from a business telephone system.
This chapter introduces the SB35020/SB35025 Deskset and provides an overview of the
Syn248 System and the external features of the Deskset.
The SB67025 Deskset allows you to register a compatible AT&T DECT Cordless Headset
for hands-free phone conversations. For more information, see “Registering an Optional
Cordless Headset” on page 84.
“Syn248 System Overview” on page 9
“Deskset Description” on page 10
Overview 9
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
Syn248 System Overview
Your Deskset is part of the Syn248 System. Syn248 differs from conventional telephone
systems in that calls are not coordinated by a central controller. Instead, Syn248 uses a
distributed control system over a Local Area Network (LAN). Figure 1 illustrates a sample
system.
Figure 1. Sample Syn248 System
blue lines = telephone
red lines = Ethernet
orange line = audio
Overview 10
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
Deskset Description
The key external features of the Deskset are shown in Figure 2 and described in Table 2.
Figure 2. Deskset Layout
Table 2 Deskset Features
1. Liquid Crystal Display (LCD) Provides controls and information for using the
Deskset.
2. Soft Keys Three keys that produce different actions,
depending on the LCD labels.
3. Handset Traditional 2-conductor wiring (FXO—Foreign
Exchange Office Ports).
4. Hard Keys Fixed-function keys. See “Programmable Feature
Keys” on page 17.
5. Programmable Feature Keys Provide easy access to various call functions.
6. Display Keys Control menu functions shown in the display.
7. Navigation Moves the cursor up (U), down (V), left (Y), right
(Z) on the display.
8. Voicemail Indicator Illuminates when there are new Voicemail
messages.
1
2
4
35
6
7
8
Overview 11
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
Deskset Hard Keys
The hard keys include the standard telephone dial-pad keys and a set of function keys.
The Deskset hard keys are shown in Figure 3 and described in Table 3.
Figure 3. Deskset Function Keys
Table 3 Deskset Function Keys
1. VOL+/VOL– Increases/decreases the ringer and voice volume.
2. HEADSET Routes audio to headset. Can be used to go off hook.
3. HOLD Puts the current active call on hold. Allows access to other calls
and features while maintaining call connection.
4. MUTE Mutes the microphone. When on, the other party cannot hear you.
5. SPEAKER During a call, switches voice to and from the speakerphone. Can be
used to answer or start a call, or to hang up.
1
2
3
4
5
Overview 12
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
Lines and Line Keys
The system administrator can configure your Deskset with up to 8 lines on which you can
make and receive external calls. Each line is assigned to a Programmable Feature Key on
the Deskset. These are called Line keys in this User’s Guide. One Programmable Feature
Key is reserved for “Intercom” calls to other Deskset extensions.
Other Desksets in the system share these lines and display the line status. Incoming calls
on a line ring at all Desksets that share that line. The Line key LED indicates whether a
line is ringing, busy, or on hold.
The Line keys are used for receiving and making calls to external numbers. To call
another extension in your office, you must use an Intercom key. By default, the Intercom
key is the bottom Programmable Feature Key, but your system administrator can
configure additional Intercom keys.
Figure 4. Idle Screen
Setting Your Password
You can protect your Deskset by setting a password that prevents other users from
accessing your User Settings and Voicemail. If you create a password, you will need to
enter it before accessing User Settings, Voicemail, and the WebUI.
For more information, see “Setting, Changing, or Resetting Your Password” on page 83.
Message Status
Number of new, unreviewed
voice messages.
Your Extension
Number
Date and Time
Extension Name
Name assigned to
this Deskset
Overview 13
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
Soft Keys
Soft keys are a set of three context-sensitive keys that provide functions based on what
you are doing on the Deskset. The top example as illustrated in Figure 5 shows the soft
key labels on the active call screen.
The soft key labels change according to the current task. For example, if you are holding
a call, the key labels displayed are different from those displayed if you are making a call.
See “Appendix A: Soft Keys” on page 117 for an alphabetical list of the labels that appear
above the soft keys.
The top example shows the soft key labels for the soft keys on the active call screen.
The bottom example shows soft keys with and that indicate the feature
uses more than three soft keys. To view the additional keys, press Y or Z.
Figure 5. Soft Keys and Scroll Indicators
Scroll Indicators
Scroll indicators appear in the upper right-hand corner of the display, as shown in
Figure 5, when more information can be seen by pressing U and V.
Scroll Indicators
Soft Keys
Change according
to the current task.
Overview 14
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
Deskset Status Indicators
Status indicators appear in the upper right-hand corner of the Deskset display, as shown
in Figure 6 and as described in Table 4.
Figure 6. Sample Status Indicator
Table 4 Status Indicators
Icon Status
1, 2, 3... Indicates the number of the associated Line key.
Ringer volume set to zero. The ringer is silent.
Intercom Auto Answer is ON.
Do Not Disturb is ON.
Less than five minutes of Voicemail recording time is available.
Voicemail is full.
Status Indicator
Area
ANS
DND
Overview 15
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
Call Indicators
When the Deskset has an incoming, ongoing, or Held call, information about the call
appears on the display. The Deskset screen displays one call at a time. You can access
each call by pressing its Line key. The Line key LEDs reflect the call status. See “Call
Status LEDs” on page 15.
During a call, icons show call status and soft keys show the optional actions to take as
shown in Figure 7. The icon changes according to the call status. See “Call Status Icons”
on page 16 for a complete description of the available icons.
The Call Timer displays the duration of the current call status, such as how long the call
has been held.
If you subscribe to caller ID, Call Information consists of the phone number for all calls.
Incoming calls also have the name if it is sent with the phone number.
Figure 7. Active Call Screen
Call Status LEDs
The Call Status LEDs flash to indicate call status as described in Table 5.
Call
Information
Call Status
Icon
Call Timer
Table 5 Call Status LED Activity
LED Activity Description
Off No Call
Steady GREEN Active call
Fast Flash GREEN Ringing call
Slow Flash GREEN Call held at your Deskset
Steady ORANGE Active call at another Deskset
Flash ORANGE Call held at another Deskset
Overview 16
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
Call Status Icons
Table 6 shows and describes the call status icons. The number beside an icon indicates
the number of the associated Line key. See “Programmable Feature Keys” on page 17
for a complete description.
Table 6 Call Status Icons
Icon Status Icon Status
Off Hook
Indicates that you have lifted the
handset, pressed SPEAKER or
HEADSET, or you are on a phone call.
Conference On Hold
Indicates you have put a conference call
on hold.
On Hold
Indicates you have put the call on
hold.
Ringing Call and Ignored Call
Indicates an incoming call.
Conference
Indicates a conference call.
Call Forwarded
Indicates an internal call forwarded
beyond your originally dialed number.
Overview 17
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
Programmable Feature Keys
The Deskset has ten Programmable Feature keys as shown in Figure 2 on page 10. Key
10 (bottom) is an Intercom key, and is not programmable. Press this key to call another
extension. Your system administrator can program the other nine keys to access more
outside lines, more Intercom lines, or for other functions, including Quick Dial. See “Quick
Dial” on page 96 to add Quick Dial entries.
Table 7 lists the default functions for the Programmable Feature keys. Your key
assignments may be different. Table 8 on page 18 has a complete list of possible
Programmable Feature Key assignments.
Table 7 Programmable Feature Key Default Functions
Key Function Label For more information, see...
1Line 1 “Lines and Line Keys” on page 12
2Line 2
3Line 3
4Line 4
5Page “Sending a Page” on page 70
6Redial “Accessing the Redial List” on page 40
7Directory “Using the Directory” on page 45
8Call Log “Using the Call Log” on page 64
9Messages “Voicemail Overview” on page 53
10 Intercoma
a. Non-programmable.
“Making an Intercom Call” on page 25
Overview 18
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
Programmable Feature Key LEDs
The Programmable Feature Keys have two-color LEDs to signal the status of some
functions. The LED flash patterns indicate call and feature status as described in Table 8.
Table 8 Programmable Feature Keys LED Activity
Key LED Activity Description
Line 1, Line 2, Line 3... Off No call
Steady GREEN Active call
Quickly Flashing GREEN Ringing call
Slow Flash GREEN Call held at your Deskset
Steady ORANGE Active call at another Deskset
Flash ORANGE Held call at another Deskset
Page Off No page
Steady GREEN Making page
Quickly Flashing GREEN Receiving page
Redial Off Not applicable
Directory Off Not applicable
Call Log Off No new calls
Steady ORANGE One or more new missed calls
Messages Off No new messages
Steady ORANGE One or more new messages
Do Not Disturb Off DND off
Steady ORANGE DND on
Quick Dial Off Not applicable
Held Calls List Off Not applicable
Intercom
Steady GREEN Active call
Quickly flashing GREEN Incoming call
Slowly flashing GREEN Held call
Help Off Not applicable
Overview 19
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
Dial-Pad Entry
Use the dial-pad keys to enter letters and numbers into a text field. Keys 2, 3, 4, 5, 6,
and 8 have three assigned letters, while keys 7 and 9 have four assigned letters, as
shown in Figure 8.
Figure 8. Dial Pad
Pressing 1 once enters a space; pressing it twice enters a 1.
Pressing a key numbered 2 to 9 enters characters in the following order:
1. Upper-case letters.
2. Key number.
3. Lower-case letters.
For example, pressing 2 cycles through A, B, C, 2, a, b, c. Pressing 7 cycles through P, Q,
R, S, 7, p, q, r, s.
For text fields that accept only numbers, pressing a key once enters a number.
You can enter special characters by pressing the # and * keys.
Press # to cycle through the special characters # & ‘ , – . @ (in that order).
Press * to cycle through the special characters ! ( ) * + ? (in that order).
12 3
45 6
789
0
ABC DEF
GHI JKL MNO
PQRS TUV WXYZ
OPER
#
*
Overview 20
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
Using the Speakerphone
When the speakerphone is active, the SPEAKER key is lit.
To use the speakerphone:
1. To initiate a call, press SPEAKER. The key becomes backlit and you hear a dial tone.
Begin dialing.
2. To end a call, press SPEAKER. The key backlight goes out.
During an active call, if you are using the handset or a corded headset, pressing SPEAKER
switches audio to the speakerphone. If the handset is not “hung up,” pressing SPEAKER
switches audio between the handset and the speakerphone.
Using Help Screens
You can view Help on the Deskset screen. These are very brief descriptions of how to use
some of the features.
To use the Deskset Help:
1. Press MENU, then 1, and then 0.
A menu of help items appears.
2. Press U and V to scroll to the desired help item.
3. Press SELECT.
4. Press CANCEL to return to the previous menu.
A Deskset Help menu is also available on the WebUI. See “Help” on page 97.
Making Calls 21
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
CHAPTER
2
M
AKING
C
ALLS
The Deskset provides several methods for making a call. If you are in Idle mode or have
calls on hold, you can predial a phone number and then go off hook to call the number.
You can make a call at any time by choosing an off-hook method, then dialing a number.
This is referred to as Live Dialing. You can also predial or live dial using phone numbers
from lists, such as the Directory, Call Log, Redial, Quick Dial, and Messages.
You can dial the extension for the system operator by pressing 0 (zero).
“Active Call Screen” on page 22
“Predialing” on page 23
“Live Dialing” on page 23
“Making a Call from a List” on page 24
“Making an Intercom Call” on page 25.
Making Calls 22
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
Active Call Screen
The Active Call screen, as shown in Figure 9, appears while you are on a call.
Figure 9. Active Call Screen
Table 9. Active Call Screen Description
Key Description
Begins transfer of a call.
Begins a conference call.
External calls only—Simulates a hook flash, which signals your
telephone service provider to activate a feature. For example, hook flash
may switch you to another incoming call when you hear a call-waiting
tone, or enable you to create a conference call. These features may be
offered as part of your phone plan. Features that use hook flash occur at
the Central Office (CO) and are separate from any similar functions in
Syn248.
Call Timer
Called Phone
Number Call-Status Icon
Transfer
Conf
Flash
Making Calls 23
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
Predialing
Predial is only available when the Deskset is idle or when all calls are on hold. In Predial
mode, there is no dial tone. You can only predial one phone number at a time.
To make a Predial call:
1. Using the dial pad, enter the phone number (for example: 232-555-0176). The
predial screen appears.
Before you call the number, you can press:
to store the number in your Personal list.
to insert a two-second pause into the phone number.
to delete the last digit entered.
CANCEL to cancel predial.
2. Lift the handset, or press SPEAKER, HEADSET, or press a Line key to go off hook and
call the number.
Live Dialing
You can make a call by going off hook, then dialing a phone number.
To dial a live number:
1. Do one of the following to go off hook (to hear the dial tone) from Idle mode:
Lift the handset.
Press SPEAKER or HEADSET.
Press an available Line key.
2. Enter the number you want to dial.
The Active Call screen appears.
Store
Pause
Backspc
When all the lines are in use, you cannot start a new call by lifting the handset,
or by pressing SPEAKER or HEADSET. Instead, the screen briefly displays All
Lines Busy.
Making Calls 24
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
Making a Call from a List
To make a call from a list:
1. Access the desired list entry. For example, to view the Directory, press MENU, then
1, and then 5. The Directory screen appears. See “Accessing Items in Lists” on
page 38.
2. Press V or U until the desired entry appears.
3. Press or SELECT to dial the displayed number. The Deskset dials the number
and the Active Call screen appears.
Call
Making Calls 25
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
Making an Intercom Call
To make an internal (extension-to-extension) call, you must use the Intercom line, which
you can access by pressing the INTERCOM key. By default, key 10 is an INTERCOM key,
as shown in Figure 10, but your system administrator can configure additional Intercom
keys to give you more Intercom lines.
Figure 10. Intercom Key
To make an intercom call:
1. With the Deskset in Idle mode, go off hook by lifting the handset, pressing SPEAKER,
or by some other method.
2. Press the INTERCOM key, then dial the extension number.
Instead of dialing after pressing the INTERCOM key, you can press ,
highlight the desired extension number, then press SELECT to dial the number.
3. When your Intercom call is answered, the Active Call screen appears.
ExtList
Answering Calls 26
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
CHAPTER
3
A
NSWERING
C
ALLS
When a call comes in, the Deskset rings and the incoming call information appears as
shown in Figure 11 on page 27. The screen displays the caller’s name and number (if
available). If there is more than one incoming call, the new calls are assigned to Line keys
while the oldest call remains on the screen. You can answer or ignore each call.
The following sections describe handling incoming calls:
“Incoming Call Screen” on page 27
“Incoming Call Indication” on page 27
“Answering a Call” on page 28
“Ignoring a Call” on page 28
“Intercom Auto Answering” on page 29
“Call Forward–No Answer” on page 29
“About the Auto Attendant” on page 30.
Answering Calls 27
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
Incoming Call Screen
The Incoming Call and Active Call screens are shown in Figure 11.
Figure 11. Incoming Call and Active Call
.
Incoming Call Indication
When there is an incoming call, the Deskset rings. See “Sounds” on page 80.
When there are no active or held calls, an Incoming Call screen appears as shown in
Figure 12.
Figure 12. Incoming Call Screen
If someone at another Deskset answers an outside call, your Deskset returns to Idle
mode.
If your company has caller ID, the Incoming Call screen displays caller information. If
the caller ID information is absent because it is unavailable, UNKNOWN NAME and
UNKNOWN NUMBER display. If the caller chooses not to send the information, PRIVATE
NAME and PRIVATE NUMBER display.
Table 10. Incoming Call Screen Soft Keys
Key Description
Answers incoming call.
Silences ringer during incoming call.
Press
Answer
Incoming Call Active Call
Answer
Ignore
Do Not Disturb automatically silences the ringer. See “Using Do Not Disturb
(DND)” on page 89.
Answering Calls 28
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
Answering a Call
To answer a call:
To answer an incoming call, do one of the following:
Lift the handset.
Press to answer using the Preferred Audio method. See “Preferred
Audio Mode” on page 82.
Press SPEAKER to use the speakerphone.
Press HEADSET to use a headset. See “Call Management Using a Headset” on
page 37.
For multiple incoming calls, press the corresponding Line key to answer each call.
The previous active call is put on hold. New calls remain in the display until you
answer or until you press .
The active call screen appears.
Once you answer a call:
Previous active calls are automatically put on hold.
If you were predialing, that call is canceled.
Ignoring a Call
You can ignore an incoming call by pressing to silence the ringer. The silenced
ringer icon appears. If you are on an active or held call, after the incoming call has been
ignored, the screen returns to the call you were on before the incoming call.
Once a call is ignored:
zThe key is no longer available on the incoming call screen.
zThe Line key continues to flash. If it is an Intercom call, the Intercom key
flashes.
zYou can press the flashing Line or Intercom key to answer the incoming call.
zWhen you have no other active calls, you can lift the handset, press
SPEAKER, or press HEADSET to answer the incoming call.
zIf no one answers the call, the call goes to the Call Forward–No Answer
destination. The default destination for external calls is the Auto Attendant.
The default destination for Intercom calls is voicemail. See “Call Forward–No
Answer” on page 29.
Answer
Ignore
If you are listening to Voicemail when a call comes in, press to return
to the message playback screen.
Ignore
Ignore
Ignore
Answering Calls 29
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Intercom Auto Answering
You can set your Deskset to answer Intercom calls automatically, without your having to
touch the phone to answer. When you enable Intercom Auto Answer, ANS appears at
the top of the Deskset screen as shown in Figure 13 unless DND is active, since Auto
Answer is disabled when DND is on.
Figure 13. Intercom Auto Answer Enabled
To respond to an Auto Answered Intercom call:
After the call rings for the amount of time specified in the Auto Answer Delay (see
“Intercom Auto Answer” on page 77), a two-second notification screen appears, and you
hear a warning tone. Speak after the tone.
If you do not want the Deskset to automatically answer the call, press CANCEL or
while the call is ringing to send the call to the Intercom Call Forward–No
Answer target. See “Call Forward–No Answer” on page 29.
If there are multiple incoming Intercom calls, Auto Answer applies to the first call.
Call Forward–No Answer
Call Forward–No Answer is a setting that redirects incoming calls. The Syn248 system
has two types of Call Forward–No Answer settings.
Phone Line Call Forward–No Answer can only be set by the system administrator.
This setting determines the destination for unanswered calls on each line. After a call is
forwarded, the call cannot be answered at the Deskset. Calls can be forwarded to:
an extension
an extension’s voicemail (without ringing the Deskset)
an external phone number
Auto Attendant (default destination). See “About the Auto Attendant” on
page 30.
Intercom Auto Answering applies only to direct Deskset-to-Deskset calls. Auto
Answering does not apply to forwarded calls that use your Intercom line(s).
0:05
Graham Be ll
9-800-216-2007
Transfer Conf Pa r k
1
AA
Call Answered.
Speak after the tone.
If the Intercom Auto Answer Delay is set to zero, you hear no ring. Instead, the
Call Answered screen appears and you hear the warning tone.
Ignore
Answering Calls 30
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
Intercom Call Forward–No Answer is a setting unique to each Deskset. The system
administrator also sets this setting. This setting determines the delay of, and the
destination for, unanswered calls coming through your Intercom line. These calls can
include Intercom calls or outside calls forwarded to you by the Phone Line Call
Forward–No Answer setting. The default destination is your voicemail. It can also be set
for another extension, an outside phone number, or OFF.
About the Auto Attendant
The Syn248 system features an Auto Attendant that can answer calls during periods
when your office is closed or when calls go otherwise unanswered. The Auto Attendant
has an interactive voice menu that can guide callers to the desired extension or
extension’s voicemail.
The user at the Operator extension can set the Auto Attendant to one of three menus: a
default menu, a Day menu and a Night menu. The default menu instructs callers to “Enter
the extension number or enter 0 for the operator.” You can customize both the Day and
Night menus with your own greeting message and instructions to callers.
Caller Options
Until callers get through to a live person, they can press 0 at any time to redirect their
call to the system operator, if the system administrator has enabled this feature.
When a caller is redirected to Voicemail, the caller has the option to press 5 to skip the
greeting and press 0 to reach the operator.
The Auto Attendant may be set up so that callers can access the Auto Attendant
directory. This allows callers to use any touch-tone phone's dial pad to spell your name,
followed by pressing the pound (#) sign, to reach your extension.
Call Management 31
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
CHAPTER
4
C
ALL
M
ANAGEMENT
This chapter describes the call management features of the Deskset. The Deskset enables
you to put calls on hold, transfer calls, and create conference calls.
“Call Management” on page 32
“Putting a Call on Hold” on page 33
“Transferring a Call” on page 34
“Making a Conference Call” on page 35
“Call Management Using a Headset” on page 37.
Call Management 32
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
Call Management
Call Management begins with the Active Call screen shown in Figure 14. The Call Status
icons are described in “Call Status Icons” on page 16.
Figure 14. Active Call Screen
Table 11 Active Call Screen Description
Key Description
Begins transfer of a call.
Begins a conference call.
External calls only—Simulates a hook flash, which signals your
telephone service provider to activate a feature.
Transfer
Conf
Flash
Call Management 33
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
Putting a Call on Hold
All Desksets that share assigned lines can view held calls and take calls off hold.
To hold calls and manage held calls:
1. When you are on an active call, press HOLD.
The Held Call icon appears and the Line key LED flashes green.
On other Desksets that are assigned that line, the Line key LED flashes orange.
Someone at any other Deskset assigned that line can press the flashing orange
Line key to take the call off hold, making it an active call on their Deskset.
All Desksets, including those that are not assigned that line, can view and take
your call off hold from the Held Calls list. See “Accessing the Held Calls List” on
page 43.
When you put an Intercom call on hold, only you can take the call off hold.
When a call is on hold, you can use the Programmable Feature Keys or the
Deskset Menu to access other functions.
2. To take the call off hold, press the flashing green Line key for that call.
Call Management 34
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
Transferring a Call
You can transfer an active call to:
an internal extension
an outside number, if this function has been enabled by your system
administrator
another extension‘s voicemail, or your personal voicemail.
To transfer a call:
1. Press from the Active Call screen. The call is automatically put on hold and
the Transfer Setup screen appears.
2. Select a transfer target. You can:
press the Intercom key and dial an extension number.
press an available Line key and dial an external number. Depending on your
system configuration, transferring calls to an outside line may be disabled.
take a held call off hold.
call a number from a list. For example, press and select an extension to
call.
transfer the call directly to voicemail by pressing , then selecting an
extension or your personal voicemail.
3. When the new call is established, you are ready to transfer the first call. You can:
speak to the person to whom you are transferring the call and announce the
transfer.
cancel the Transfer Setup screen on the first call by selecting the first call and
pressing CANCEL. The call remains on hold.
4. To complete the transfer, press . A Call Transferred screen appears for
two seconds. When the transfer is complete, the screen returns to Idle mode.
Transfer
Press
Transfer
ExtList
VMail
Transfer
Call Transferred.
Call Management 35
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
Making a Conference Call
You can set up a conference call with yourself and two telephone numbers (either
internal, outside, or with both).
To make a conference call:
1. Press from an Active Call screen. The call is automatically put on hold and
the Conference Setup screen appears.
2. Establish a second call. You can dial the second call normally or you can select a
held call and take it off hold, or you can start the second call from a list.
When the second call has been established, the soft key appears.
3. To join the calls, press .
Your extension is now in conference with the other two phone numbers.
If you hang up while on the conference, the conference ends. If you make or answer
another call, the conference continues without you. You can rejoin by pressing a
corresponding Line key.
Conf
Press
Conf
Join
Join
Call Management 36
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Putting a Conference on Hold
To put a conference on hold:
1. Press HOLD.
The other callers can continue communicating with each other. The held conference
icon indicates a held conference.
A conference is automatically put on hold when you:
Press an available Line key to start a new call.
Answer an incoming call.
To take a conference call off hold:
1. Press a corresponding Line key.
Ending a Conference
To end a conference:
From the Conference screen, you can press:
to end the conference. Both calls hang up and your Deskset returns to
the Idle screen or the call you were on before the conference call.
a Line key to display the call you want to end, and then press . The other
call remains active.
is unavailable during an active call if you have another conference on
hold.
Conf
EndConf
Drop
Call Management 37
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
Call Management Using a Headset
You can use a corded or cordless headset with the SB35020/SB35025 Deskset. A corded
headset can be plugged into the Headset jack on the back of the Deskset. The cordless
headset must provide its own wireless radio or, if it is a compatible AT&T DECT Cordless
Headset, it can be registered to a SB35025 Deskset.
To use a Headset:
From Idle mode or during a call, press the HEADSET key.
If you have a headset connected and turned on, then the headset becomes
active.
To return audio to the Deskset (speakerphone or handset), press the HEADSET
key.
You cannot use the Deskset HEADSET key to control the audio of headsets.
Accessing Items in Lists 38
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
CHAPTER
5
A
CCESSING
I
TEMS
IN
L
ISTS
The Deskset has lists of phone numbers that are used for making calls and for call
management. Some of the lists, like Voicemail, have other features associated with them
that are explained elsewhere in this guide. In this chapter, you learn how to access an
individual item in a list. All instructions start from the Idle screen.
The Deskset may provide access to the following lists:
Directory List — See Chapter 6, “Directory” on page 44
Voicemail List — See Chapter 7, “Voicemail” on page 52
Call Log — See Chapter 8, “Call Log” on page 63
Extension List — See “Accessing the Extension List” on page 39
Redial List — See “Accessing the Redial List” on page 40
Held Calls List – See “Accessing the Held Calls List” on page 43.
Accessing Items in Lists 39
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
Accessing the Extension List
You can access the Extension List as part of the Directory when the phone is idle. See
“Using the Directory” on page 45. When you go off-hook, you can access the Extension
List using the soft key that appears.
To access the Extension List:
1. Lift the receiver or press SPEAKER, then press the Intercom key.
The Dialing screen appears.
2. Press . The Extension List appears.
3. Press V or U until you highlight the desired entry.
4. Press SELECT to call the highlighted extension.
ExtList
ExtList
You can also access the Extension list from the following:
Transfer — See “Transferring a Call” on page 34.
Conference Setup — See “Making a Conference Call” on page 35.
Accessing Items in Lists 40
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
Accessing the Redial List
The last 20 phone numbers that you dialed are recorded in the Redial list, as shown in
Figure 15 and described in Table 12.
Figure 15. Redial List
Dialing a Redial Number
To dial a Redial number:
1. Press MENU, then 1, and then 7.
The Redial list appears.
2. Press V or U until you see the desired entry.
3. Press SELECT to redial the number, or press to:
redial the number by pressing .
Table 12. Redial List Function
Key Description
Stores the caller’s number in the Personal list. You can also enter the
caller’s name.
Deletes the entry.
Allows you to dial the number or store the caller’s number in the Personal
list.
Deletes all entries.
Number, time
and date
Store
Delete
Callback
DelAll
Callback
Call
Accessing Items in Lists 41
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
store the caller’s number by pressing . The Store Redial Entry screen
appears with the number filled in.
zIf necessary, enter the caller’s first and last names. Press V to move the
cursor to the Last Name and Phone # entries.
zPress to save the entry.
4. Press CANCEL to exit the Redial list.
Deleting Redial Entries
You can delete a single Redial entry from the Redial list or all Redial entries. Ensure the
entry you wish to delete is displayed.
To delete a single entry:
1. In the Redial list, press V or U until you see the desired entry.
2. Press .
3. Press CANCEL to exit the Redial list.
To delete all Redial entries:
1. In the Redial list, press Y or Z to display the soft key.
2. Press . A confirmation screen appears.
3. Press to confirm deletion.
4. Press CANCEL to exit the Redial list.
Store
Save
The system does not check for duplicate entries.
Delete
DelAll
DelAll
Are you sure you want to
de lete all entries?
Yes No
Yes
Accessing Items in Lists 42
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
Searching the Extension or Directory Lists Using the Dial Pad
Use the dial pad to get to the first entry that starts with any letter.
To search for a list entry:
1. Select a list to search, such as the Directory.
2. Press the dial-pad keys to cause the Deskset to search for an exact match or the
closest match. For example:
If you press 4 once, the Deskset searches for names beginning with G.
If you press 7 three times, the Deskset searches for names beginning with R.
See “Dial-Pad Entry” on page 19 for information on entering other individual
letters. This searching function uses only the uppercase letters.
When an exact match is found, the entry appears.
If you enter a letter and the Deskset cannot find an exact match, the Deskset displays
the entry with the next closest alphabetical match.
CallLastNmeNew
!"$
1HZ /DVW1PH &DOO
Accessing Items in Lists 43
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
Accessing the Held Calls List
When you or anyone else in your office puts an external call on hold, the call is displayed
in the Held Calls List. The Held Calls List shows all held calls on all lines in the system,
including lines that haven’t been assigned to your Deskset Line keys.
You can view and retrieve any held call in the system from the Held Calls List. A call
retrieved from the Held Calls List uses an Intercom line on your Deskset.
Your Deskset Line keys flash orange to indicate held calls on the lines that were assigned
to your Deskset. Pressing a flashing orange Line key is the easiest way to retrieve a held
call. However, this is not always possible because all Desksets in the system may not
have the same lines assigned to them. For example, your department may have lines 1
and 2 assigned to your Desksets. Another department in your company may have lines
3 and 4 assigned to their Desksets. Using the Held Calls List, you can access calls being
held on lines 3 and 4.
To retrieve a call from the Held Calls List:
1. Press MENU, then 1, then 1.
The Calls on Hold screen appears.
2. Press V or U to highlight the desired call.
3. Press SELECT to retrieve the call.
The call becomes active on your Intercom line. Any previous active call on your
Deskset goes on hold.
If you put an external call on hold then retrieve the same call from the Held
Calls List, you will only be able manage the call on the Intercom line.
Directory 44
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
CHAPTER
6
D
IRECTORY
The Syn248 system provides three Directory lists. By default, the system displays entries
from all three lists. See “To view and call Directory entries:” on page 46 to learn how you
can limit this display to one of the three lists.
Personal — You can add, edit, and delete up to 50 entries in this Personal
directory from the Deskset or the WebUI. These entries are available only at your
extension.
System — This public directory is created and maintained by the system
administrator. You can view and sort this directory, but you cannot modify it.
Extension — This is a list of all extensions in the system. It contains the Display
Names that the administrator entered and the extension number of each
Deskset. You can view and sort this directory, but you cannot modify it.
z“Using the Directory” on page 45
z“Viewing and Calling Directory Entries” on page 46
z“Creating a New Personal List Entry” on page 47
z“Editing a Personal List Entry” on page 48
z“Storing Directory Entries from the Call Log or Redial List” on page 50
z“Sorting Directory Entries” on page 51.
Directory 45
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
Using the Directory
Access the Directory by pressing MENU, then 1, and then 5 to display the screen shown
in Figure 16 and described in Table 13.
Figure 16. Directory
Table 13. Directory Screen Description
Key Description
Creates a new entry in the Personal list.
Allows you to change previously entered information.
Switches between first and last name sorting.
Dials the on-screen number.
Displays a list of Directory settings.
Deletes the entry.
CallLastNmeNew
Entry type
(Personal, System,
or Extension)
Full name
and number
displayed
New
Edit
FirstNme
LastNme
Call
Settings
Delete
Directory 46
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
Viewing and Calling Directory Entries
By default, the Directory screen displays entries from all three Directory lists—Personal,
System, and Extension. You can change the Directory settings to view any combination
of the lists. Within a list, you can press a dial-pad key to see the first name that starts
with the first letter on that key. If there is no match, the Deskset displays the next entry
in the alphabetical list.
To view and call Directory entries:
1. Press MENU, then 1, and then 5.
The Directory list appears.
2. Press V or U to show the desired entry.
3. Press SELECT to dial the displayed phone number.
To change Directory settings:
1. From the Directory list, press Y or Z to display the soft key.
2. Press to display the Directory Settings screen.
3. Press V or U to highlight the desired list, and press Y or Z to select Show or
Hide. Show all lists by setting all three to Show.
OR
Press V or U to highlight Sort Order, and press Y or Z to select the default sort
order.
4. Changes are saved immediately. Press CANCEL to return to the Directory screen.
CallLastNmeNew
Settings
Settings
!"$%
%"&'
!%&(!) +
,-.%&(!) +
!"$%
!%&(!) +
,-.%&(!) +
!/ &:;
Directory 47
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
Creating a New Personal List Entry
You can add up to 50 personal entries to the Directory. These personal entries are only
visible at your extension.
To create a new Personal list entry:
1. Press MENU, then 1, and then 5.
The Directory appears.
2. Press to display the Personal Entry screen with the cursor positioned in the
First Name field.
3. Edit the First Name, Last Name, and Phone # fields using the dial pad.
See “Dial-Pad Entry” on page 19. The name text fields are limited to 20 characters
each and the number field is limited to 32 digits.
When editing the entry, you have the following options:
Press Y or Z to move the cursor.
Press U or V to move to the previous or next field.
Press to erase the highlighted character if there is one, or else the
character before the cursor.
When entering a phone number, press to insert a two-second pause.
The pause appears as a P in the field and is counted as a digit.
4. Press . The Directory appears.
New
Firs t Nam e :
Last Name:
Phone #:
Save Backspc
Backspc
Pause
Save
Directory 48
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
Editing a Personal List Entry
You can edit any Personal list entry while viewing the Directory.
To edit a Personal list entry:
1. Press MENU, then 1, and then 5.
The Directory appears.
2. Press V or U to display a Personal entry to be edited.
3. Press Z so that appears, then press . The Personal Entry edit
screen appears.
4. Edit the First Name, Last Name, and Phone # fields using the dial pad. See
“Dial-Pad Entry” on page 19. The name text fields are limited to 20 characters each
and the number field is limited to 32 digits.
When editing the entry, you have the following options:
Press Y or Z to move the cursor.
Press U or V to move to the previous or next field.
Press to erase the highlighted character if there is one, or else the
character before the cursor.
When editing a phone number, press to insert a two-second pause. The
pause appears as a P in the field and is counted as a digit.
5. Press . The Directory appears.
Edit
Edit
The key is not available when a System or Extension entry
appears in the Directory list.
Edit
Backspc
Pause
Save
Directory 49
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
Deleting a Personal List Entry
You can delete any one of your personal list entries while viewing the Directory.
To delete a Personal list entry:
1. Press MENU, then 1, and then 5.
The Directory appears.
2. Press V or U to display the entry to be deleted.
3. Press Z so that appears.
4. Press . The confirmation screen appears.
5. To confirm the deletion, press .
Delete
Delete
Are you sure you want to
delete this entry?
Yes No
Yes
The key is not available when a System or Extension entry appears
in the Directory.
Delete
Directory 50
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
Storing Directory Entries from the Call Log or Redial List
To store a Call Log or Redial entry into your Personal list:
1. In the Call Log or Redial list, press U or V to display the desired entry.
2. If necessary, press Y or Z to see the soft key.
3. Press to store the entry in your Personal list. The Personal Entry screen
appears.
The Deskset automatically fills in the name and number, if available.
If necessary, edit the name and number. Press V to move the cursor to the Last
Name and Phone # entries.
Press to erase the highlighted character if there is one, or else the
character before the cursor.
When editing a phone number, press to insert a two-second pause. The
pause appears as a P in the field and is counted as a digit.
4. Press to save the entry.
Store
Store
Backspc
Pause
Save
The system does not check for duplicate entries.
Directory 51
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
Sorting Directory Entries
The Directory entries are sorted by first or last names. When you use the dial pad to
search, the system searches for the names in the sort order.
To sort Directory entries:
1. Press MENU, then 1, and then 5.
The Directory appears.
2. To sort the entries by first name, press .
To sort the entries by last name, press .
The Directory stays in the chosen sort order until you change it.
FirstNme
LastNme
Voicemail 52
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CHAPTER
7
V
OICEMAIL
Your Syn248 system records and saves incoming voicemail messages. You can play,
delete, or forward those messages to one or many other extensions. The MESSAGE
WAITING LED, shown in Figure 17 on page 53, lights up when there is at least one new
message.
Each message can be up to 2 minutes long. The Personal Mailbox at your Deskset has 30
minutes of recording time.
The following sections describe how to listen to and manage voicemail on your Deskset:
“Voicemail Overview” on page 53
“Setting up Your Voicemail Greetings” on page 54
“Accessing Your Messages” on page 55
“Deleting Messages” on page 58
“New Message Status Indications” on page 59
“Accessing Your Voicemail Remotely” on page 60.
Voicemail 53
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
Voicemail Overview
When there is at least one new message, the MESSAGE WAITING LED lights up, as shown
in Figure 17.
Figure 17. Message Waiting LED
To access your messages, see “Accessing Your Messages” on page 55. Each message
appears on a screen similar to the screen shown in Figure 18. To see other messages,
press U or V. Pressing Y or Z displays the soft keys described in Table 14.
Figure 18. Messages Screen
Table 14. Voicemail List Description
Key Description Key Description
Plays message. Deletes displayed message.
Allows dialing options before
calling a number from Call
Log, Redial list, or Messages.
Deletes all Voicemail messages.
Plays all Voicemail messages. Clears and restores the new
message indication from a
message.
MESSAGE
WAITING LED
Name and
number
Indicates a new
message.
Message
Counter
Time and date
the message
was recorded.
Play
DelMsg
Callback
DelAll
PlayAll
ClrNew
MrkNew
Voicemail 54
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
Setting up Your Voicemail Greetings
You can have three different greetings for your Voicemail. You can then activate the one
that is currently appropriate. You can record a Primary Greeting to use most of the
time and an Alternate Greeting for when you are out of the office. The Pre-Set
greeting, “Please leave a message after the tone,” is used when no other greeting is
recorded.
To record a Primary or Alternate greeting:
1. Press MENU, then 2, then 1, and then 1 to display the Voicemail Greetings menu.
2. Press V or U to highlight the Primary or Alternate greeting. You cannot record
over the Pre-Set greeting.
3. Press . The message review screen appears. The and soft
keys do not appear if a greeting has not already been recorded.
4. If you wish to record the greeting on the handset, lift the handset. You can also
record the greeting on the speakerphone.
5. To record your greeting, press . The message recording screen appears.
6. Press when you are finished. The greeting is saved and the message review
screen appears. Recording stops automatically if you exceed the 60-second time
limit.
7. Press to review the message or to delete the greeting.
8. Press CANCEL to return to the Voicemail Greetings menu.
PlayRec
Play
Delete
Record
Stop
Play
Delete
Voicemail 55
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To activate a greeting:
1. Press MENU, then 2, then 1, and then 1 to display the Voicemail Greetings menu.
Press U or V to highlight the Primary, Alternate, or Pre-Set greeting to be
played to outside callers.
2. Press to make the highlighted greeting the greeting played to callers. The
system checks to see if the selected greeting has been recorded.
If the selected greeting has been recorded, [ACTIVE] appears beside the
selected greeting.
If a greeting has not been recorded, Greeting not recorded appears. To record
a Primary or Alternate greeting, see “To record a Primary or Alternate
greeting:” on page 54.
Accessing Your Messages
To access an entry from Voicemail:
1. Press MENU, then 1, and then 3.
If necessary, use the dial pad to enter your user password and press SELECT.
The Messages screen appears.
2. Press V or U until you see the desired Messages entry.
3. Press CANCEL to exit the Voicemail list.
When you highlight the Pre-Set greeting, the PlayRec soft key changes to
Play. You cannot delete or record over the Pre-Set greeting.
Activate
Once you have entered your password, you do not have to enter it again
while you are reviewing messages. However, if you exit the Messages
screen, you will need to enter your password to access the Message list.
Mess ages 1/10
Graham Bell Jul 19
232-555-0176 1:18p
Pla y DelMs g Callback
!
Voicemail 56
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
Message Playback
You can play either a single message or all of your Voicemail messages.
To play a single message:
1. On the Messages screen, press U or V until the desired entry is on the screen.
2. Press . The ! icon appears on messages that are being played for the first
time.
During message playback, you can press:
to pause message playback.
to delete the message. If there are more messages, the next message
is displayed.
Y or Z to skip back or forward by 8 seconds.
U or V to skip to the previous (newer) or next (older) message.
To play all messages:
1. On the Messages screen, press Y or Z to display the soft key.
2. To play all messages, press .
The system starts with the oldest and ends with the most recent. There is a short
beep between messages. The ! icon appears on messages that are being played for
the first time. During message playback, you can press:
to pause message playback.
Y or Z to skip back or forward by 8 seconds.
V or U to skip to the previous or next message.
CANCEL to stop playback and return to the Messages list.
If all messages play without interruption, you return to the Messages list with the
last played message on the screen.
Mess ages 1/10
Graham Bell Jul 19
232-555-0176 1:18p
Pla y DelMs g Callback
!
Play
Graham Be ll
3DXVH 'HOHWH
!
Jul 19 1:18p
Pause
Delete
PlayAll
PlayAll
Pause
Voicemail 57
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Calling the Messenger
You can call back the person who left the Voicemail message.
To call back the person who left the message:
1. In the Messages list, press U or V until the desired entry is on the screen.
2. Press . The Call Back screen appears.
Press Y or Z to view the dialing options.
Press to dial the number.
Press to store the entry in your Personal Directory.
Press CANCEL to return to the Messages list.
Callback
Call Back
Graham Bell
232-555-0176
Call Store
Call
Store
Voicemail 58
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Deleting Messages
You can delete a single message or all messages from the Messages screen. You can
also delete a single message during message playback, as described in “Message
Playback” on page 56.
To delete a single message or all messages:
1. On the Messages screen, press V or U until the desired entry is on the screen.
2. Press to delete the message.
The system deletes the message and displays call information for the next message.
OR
To delete all messages:
a. Press Y or Z to display the soft key.
b. Press .
The confirmation screen appears.
c. Press to confirm.
DelMsg
DelAll
DelAll
Yes
All messages are deleted, including new (unheard) messages.
Voicemail 59
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New Message Status Indications
You can add a new message indication ( ) or delete the new message indication
from a message. The new message indication disappears after you play a message, but
you can mark a message as “new” or “old” at any time.
To clear and restore new Message indications:
1. On the Messages screen, press V or U until the desired entry is on the screen.
2. Press Y or Z to display the soft key.
3. Press to clear the new message indication.
The soft key replaces .
4. If desired, press to restore the icon for a selected message, marking
the message as new again.
ClrNew
ClrNew
MrkNew
ClrNew
MrkNew
Voicemail 60
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Accessing Your Voicemail Remotely
Remote access allows you to listen to Personal Messages or change the recorded
greeting when you are away from your Deskset. Follow the voice prompts and press the
appropriate dial-pad keys to navigate through the system. The voice prompts in a menu
list are repeated three times with a 5-second pause between. After three times with no
action, the voice says “Goodbye” and the remote call is disconnected.
Listening to the time/date stamp information of a message does not count as listening
to the message. If you access the Voicemail through remote access and skip to another
message while the time or date is playing, the message is still considered new.
To access Voicemail remotely:
1. Dial your company phone number.
2. Depending on your system settings, do one of the following:
If the Auto Attendant answers your call, enter your extension number. When your
extension rings, wait for your call to go to voicemail, then press the star key twice
(* *) when you hear your voicemail greeting.
If the Auto Attendant allows you to reach your extension’s voicemail directly,
press the star key twice (* *) when you hear your voicemail greeting.
If the Phone Line Call Forward–No Answer setting forwards your call directly to
your voicemail, press the star key twice (* *) when you hear your voicemail
greeting.
If the Phone Line Call Forward–No Answer setting rings your extension, wait for
your call to go to voicemail, then press the star key twice (* *) when you hear
your voicemail greeting.
3. When you hear “Enter your access code, followed by the pound key” enter your
password (if you have created one), then enter pound (#) to access the voice prompt
menu.
If you have not created a password, press the pound (#) key.
To use this feature, your system must be set up for remote voicemail access. The
Phone Line Call Forward–No Answer setting and Intercom Call Forward–No
Answer setting must allow you to reach your extension’s voicemail. For more
information, consult your system administrator.
If your mailbox is full, your voicemail greeting does not play. Instead you hear
“Voicemail is full” before being disconnected. To access your voicemail when
your mailbox is full, quickly press the star key twice (* *) just as the “Voicemail
is full” announcement begins.
Voicemail 61
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To access Voicemail remotely – listen to messages:
Once you have accessed the system, the Main Menu plays. From this menu you can listen
to old or new messages as shown in Figure 19. You have the following options:
To listen to new messages, press 1.
To listen to old messages, press 2.
To change Voicemail options, press 8.
Once you press 1 or 2, and the messages start playing, you have the following options:
To stop message playback and replay options, press 5.
To delete the current message, press 3.
To repeat the previous message, press 4.
To skip this message, press 6.
To jump back 8 seconds, press 7.
To jump forward 8 seconds, press 9.
To return to the previous menu, press star
*
.
Figure 19. Remote Voicemail Access
Voicemail 62
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To access Voicemail remotely – Voicemail greeting setup:
1. To set up the Voicemail greeting, access the system and press 8. As illustrated in the
flow diagram in Figure 20, you have the following options:
To record a primary greeting, press 1.
To record an alternate greeting, press 2.
To choose the Primary or Alternate greeting, press 7.
2. Begin recording after the tone.
3. To end the recording, press 5.
4. Select one of the following options:
To review the recording, press 1.
To record over the greeting, press 3.
To accept the greeting, press 9.
Figure 20. Remote Voicemail Greeting Setup
Call Log 63
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CHAPTER
8
C
ALL
L
OG
The Deskset Call Log provides available name and number information for the last 50
calls received. The newest entries replace the oldest.
“Using the Call Log” on page 64
“Managing Missed Calls” on page 65
“Deleting Call Log Entries” on page 68.
You can view the Call Log by pressing MENU, then 1, and then 6 from the Idle screen.
This system has a caller ID feature that works with the caller identification
service offered through your telephone service provider. There is a fee for this
service, and it might not be available in all areas. This telephone can provide
information only if both you and the caller are in areas offering caller
identification service, and if both telephone service providers use compatible
equipment.
Call Log 64
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Using the Call Log
The Call Log soft keys, as shown in Figure 21 and described in Table 15, are available
whenever the Call Log has at least one entry.
Figure 21. Call Log Functions
The Voicemail message icon appears in call entries where the caller left a
message. The icon remains until you delete the message. An ! icon indicates the
message is new.
If your company has caller ID, the caller information appears. If the caller ID
information is absent because it is unavailable, UNKNOWN NAME and
UNKNOWN NUMBER appear. If the caller chooses not to send the information,
PRIVATE NAME and PRIVATE NUMBER appear.
1. Current Call Log entry number/
total number of entries
50/50 maximum.
2. Name and number
3. Voicemail message available for
playback.
Exclamation mark (!) indicates the message is
new.
4. NEW Indicates the call was not answered and has not
been reviewed.
Table 15. Call Log Soft keys
Key Description Key Description
Plays message. Appears only
when there is a message.
Deletes the entry.
Dials the entry. Stores number in your
Personal list.
Clears [NEW] indication from
the displayed entry.
Deletes all entries.
24
3
1
PlayMsg
Delete
Callback
Store
ClrNew
DelAll
Call Log 65
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To access the Call Log:
1. Press MENU, then 1, and then 6.
The most recent Call Log entry appears.
2. Press V or U until the desired entry is on the screen.
3. Press CANCEL to exit the Call Log.
Managing Missed Calls
All incoming calls are recorded in the Call Log. Unanswered calls that have not been
reviewed are indicated by [NEW].
To review and make calls from the Call Log:
1. On the Call Log screen, press V or U to see the desired entry.
Press to access dialing options before calling a number and to dial the
displayed number. The Call Back screen appears.
zPress to dial the on-screen number.
zCall Log entries may not be in the proper format for dialing. In some areas,
you need to remove the area code or add or remove a 1. Press Y or Z to
view the dialing options. The following dialing options are available:
nnn-nnnn (7 digits)
1-nnn-nnnn (8 digits)
nnn-nnn-nnnn (10 digits)
1-nnn-nnn-nnnn (11 digits).
Press to delete the displayed entry.
2. Press CANCEL to exit the Call Log.
Callback
Call Store
Call Back
Angela Martin
732-555-7318
Call
Delete
Call Log 66
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Listening to Voicemail From the Call Log
If the caller left a Voicemail message, you can play the message from the Call Log.
To play a Voicemail message from the Call Log:
1. On the Call Log screen, press U or V until the desired entry is on the screen.
2. Press . The message playback screen appears.
If necessary, use the dial pad to enter your password and press SELECT.
3. Press Delete while the message is playing to delete the voice message. There is a
slight delay until the message indicators change.
4. When the message playback completes, the Call Log appears.
5. Press CANCEL to exit the Call Log.
PlayMsg
Graham Be ll
3DXVH 'HOHWH
!
Jul 19 1:18p
only appears if the call has an associated Voicemail.
PlayMsg
Call Log 67
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Storing Call Log Entries
To store a Call Log entry into your Personal list:
1. From the desired Call Log entry, press Y or Z to display the soft key.
2. Press to store the entry in your Personal list. The store personal entry
screen appears.
The caller information fills in the First Name and Number fields.
3. If necessary, edit the name and number. Press V to move the cursor to the Last
Name and Phone # entries.
Press to erase the highlighted character if there is one, or else the
character before the cursor.
When editing a phone number, press to insert a two-second pause. The
pause appears as a P in the field and is counted as a digit.
4. Press to store the entry and return to the Call Log.
5. Press CANCEL to exit the Call Log.
Store
Store
:%;&<"$=---
.%;&
">&?
Save Pa u s e Backspc
Backspc
Pause
The system does not check for duplicate entries.
Save
Call Log 68
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Deleting Call Log Entries
You can delete a single Call Log entry, or all Call Log entries.
To delete Call Log entries:
1. From a Call Log entry, press . The displayed entry is removed from the list
and the next entry appears.
OR
To delete all Call Log entries, press Y or Z to display the soft key.
a. Press .
The confirmation screen appears.
b. Press to confirm.
2. Press CANCEL to exit the Call Log.
Delete
DelAll
&/
(;@+
A
Store Clr New DelA ll
DelAll
Are you sure you want to
de lete all entries?
Yes No
Yes
Paging 69
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CHAPTER
9
P
AGING
Paging allows you to broadcast what you say to more than one extension. If your system
administrator has set up Paging Zones, you can page all extensions or a zone.
If your Syn248 system includes an optional overhead paging (OHP) system, you may be
able to page through loudspeakers. The OHP system is included when you page All
Extensions. The OHP system may also be included in an individual Paging Zone.
Paging 70
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Sending a Page
You can start sending a page from the Paging Zones screen. If your system
administrator has set up Paging Zones, you can page all extensions or a zone.
To send a page:
1. Press MENU, then 1, and then 2.
The Paging Zones screen appears. The screen shows the page options available to
your Deskset.
2. Highlight All Extensions or a Paging Zone.
3. Press SELECT. The system emits a short paging tone and the Page screen appears.
OR
Press CANCEL to return to the idle screen.
4. Speak into the speakerphone or pick up the handset to speak.
5. When finished, press or CANCEL, hang up the handset, or press SPEAKER.
The Idle screen appears.
At the extensions being paged:
Desksets involved in active calls, listening to a Voicemail message, or playing or
recording a name or greeting do not receive pages.
The PAGE Programmable Feature Key (key #5 by default) flashes.
Press the VOL+ or VOL– keys to adjust the volume. This volume setting affects
current and future incoming pages only.
Lifting the handset interrupts the page. The PAGE key continues to flash.
$"$B"%
-<,"%"%
-<C"%
-="$"
En d Pa g e
$"$<,"%"%
EndPage
Deskset Settings 71
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CHAPTER
10
D
ESKSET
S
ETTINGS
You or your system administrator can customize your Deskset at the Deskset using the
following menus and features:
“Deskset Menu” on page 72
“Features” on page 73
“User Settings” on page 74
“Admin Settings” on page 87
“Deskset Information” on page 88
“Auto-Attendant Settings” on page 89
“Using Do Not Disturb (DND)” on page 89.
Deskset Settings 72
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Deskset Menu
You can use the Deskset menus to set up many Deskset features. Access the Menu by
pressing MENU, and then select options by highlighting an item and pressing SELECT, or
by pressing the dial-pad key with that option number.
To access the Deskset setup menus:
1. Press MENU. The Deskset Menu appears.
Press 1 on the dial pad to display the Features menu. These features are
discussed throughout this User’s Guide. See “Features” on page 73 for
appropriate links.
Press 2 to display the User Settings menu. See “User Settings” on page 74 for
further instructions.
Press 3 to display the Admin Settings menu. See “Admin Settings” on page 87.
Press 4 to display the Deskset Information screen. See “Deskset Information”
on page 88 for further instructions.
If your system administrator has set your extension as the Operator extension,
the menu has an additional item. Press 5 to change the Auto Attendant
settings. See “Auto-Attendant Settings” on page 89 for further instructions.
Deskset Settings 73
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Features
Use the Features menu to access the Deskset Features, as shown in Figure 22 and
described in Table 16.
Figure 22. Deskset Features Menu
Table 16. Deskset Menu
Feature See page... Description
1. Held Calls List 43 View and retrieve held calls from any line in the
system.
2. Page 70 Make an announcement to your organization.
3. Messages 55 Play, delete, or forward messages.
4. Do Not Disturb 89 Turn Do Not Disturb on and off.
5. Directory 45 View and make calls from the Directory.
6. Call Log 64 View and make calls from the Call Log.
7. Redial 40 View the last 20 numbers dialed and redial a
selected number.
0. Help 20 View help information on the Deskset screen.
Features Menu 1/3 Features Menu 2/3 Features Menu 3/3
Depending on how your system administrator set up your extension, some of
these features may be available by pressing one of the Programmable Feature
Keys on the right side of the Deskset. See “Programmable Feature Keys” on
page 17.
Deskset Settings 74
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
User Settings
Use the User Settings menu to set up options as shown in Figure 23 and described in
Table 17.
Figure 23. User Settings Menu
To display the User Settings menu:
1. Press MENU and then 2 to display the User Settings menu.
2. If you have set a user password, the User Password screen appears before the User
Settings menu appears.
Enter your password and press SELECT.
To correct errors, press .
To cancel your changes on that screen, press CANCEL at any time. The Deskset
will return to the previous screen.
Table 17. Deskset Menu – User Settings
Setting See page...
1. Greetings 75
2. Intercom Auto Answer 77
3. Deskset Settings 78
4. Directory Settings 82
5. User Password 83
6. Cordless Headset (SB35025 only) 84
User Settings Menu 1/2 User Settings Menu 2/2
Backspc
Deskset Settings 75
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
Greetings
Use the Greetings menu, as shown in Figure 24 and described in Table 18, to record
greetings.
Figure 24. Greetings Menu
Table 18. User Settings – Greetings Menu
Function See page... Description
1. Voicemail Greeting 54 Record and set your Voicemail greetings.
2. Name Recording 76 Record your name.
Deskset Settings 76
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Name Recording
If callers access the Company Directory when unanswered calls are directed to the Auto
Attendant, they hear this recording upon entering your name.
To create a useful recording for incoming callers, you should say your name slowly,
clearly, and at a reasonable volume. Your system administrator may also recommend that
you state both your name and extension number. It is important that your recording be
consistent with recordings at other extensions in the system.
To record and play a personal name:
1. Press MENU, then 2, then 1, and then 2 to display the Name Recording menu. The
and soft keys do not appear if your name has not already been
recorded.
2. Press to record a personal name. The key changes to .
3. Press when you are finished. The recording is saved and the recording
review screen appears.
4. Press to review the recorded name.
OR
Press to delete the recording. The Recording Deleted screen briefly
appears.
5. Press CANCEL to return to the Greetings menu.
Play
Delete
Record
Record
Stop
You are limited to a 10-second recording; recording stops automatically if
the limit is exceeded.
Stop
Play
Delete
Deskset Settings 77
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Intercom Auto Answer
You can set the Deskset to automatically answer Intercom calls after a delay that you
specify. Without touching the Deskset, you can speak to and be heard by people who call
you. For example, employees in warehouses or shops may use this feature for quick
conversations without having to interrupt what they are doing.
To set Auto Answer:
1. Press MENU, then 2, and then 2. The Intercom Auto Answer screen appears.
2. Press Y or Z to select either Disabled or Enabled.
3. Press V, then Y or Z to set the delay before the Deskset automatically answers
each call.
4. Press to confirm the change. The Call Management menu appears.
When an incoming call is automatically answered, a Call Answered screen appears
and a tone sounds.
Do Not Disturb takes priority over Auto Answer.
Intercom Auto Answer does not apply to outside calls that use an Intercom lime
after they were forwarded to your Deskset by a Phone Line Call Forward–No
Answer setting.
Save
Deskset Settings 78
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Deskset Settings
Use the Deskset Settings menu to set up the display appearance and sounds of your
Deskset as listed in Table 19.
Figure 25. Deskset Settings Menu
Table 19. Deskset Settings Menu
Function See page... Options
1. Display 79 1. Contrast (1–9)
2. Backlight (Lo/Hi/Off)
2. Sounds 80 1. Ring Volume (0–9)
2. Ringtones (1–9)
3. Key beeps (On/Off)
3. Volume Settings 81 Speaker Volume (1–9)
Receiver Volume (1–9)
Headset Volume (1–9)
Paging Volume (1–9)
4. Preferred Audio Mode 82 Preferred Audio Mode (Speaker,
Headset)
Deskset Settings Menu 1/2 Deskset Settings Menu 2/2
Deskset Settings 79
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Display
Use the Display menu to adjust your Deskset LCD screen contrast and backlight.
To use the Display menu:
1. Press MENU, then 2, then 3, and then 1.
The Display menu appears.
2. Press Y or Z to adjust the Contrast level from 1 to 9. The default is 5.
3. Press V to set the Backlight level.
Press Y or Z to select Hi, Lo, or Off. The default is Hi.
4. Press to accept the adjustments and return to the Deskset Settings menu.
Save
Deskset Settings 80
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Sounds
Use the Sounds menu to set the ring volume, pick one of nine ringtones, or turn key
beeps on and off.
To use the Sounds menu:
1. Press MENU, then 2, then 3, and then 2.
The Sounds menu appears.
2. Press Y or Z to adjust the Ring Volume from 0 to 9. The default is 3. A ringer
sample plays. You can also set the ring volume by pressing VOL+ and VOL–.
To turn off the ringer, decrease the volume to zero.
3. Press V, and then Y or Z to select one of nine Ringtones. The default is 1.
Ringtone samples play when selected.
4. Press V, and then Y or Z to turn Key Beeps On or Off. The default is On.
5. Press to accept the adjustments and return to the Deskset Settings menu.
Save
Deskset Settings 81
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Volume Settings
Set the Speaker, Receiver, Headset, and Paging volumes using the Volume Settings
menu. You can also adjust each of these volumes while you are on a call by pressing the
VOL+ and VOL– keys.
To use the Volume Settings menu:
1. Press MENU, then 2, then 3, and then 3.
The Volume Settings menu appears.
2. Press Y or Z to set the Speaker Volume from 1 to 9. The default is 4.
3. Press V, and then Y or Z to set the Receiver Volume from 1 to 9. The default is 3.
4. Press V, and then Y or Z to set the Headset Volume from 1 to 9. The default is 4.
5. Press V, and then Y or Z to set the Paging Volume from 1 to 9. The default is 4.
6. Press to accept the adjustments and return to the Deskset Settings menu.
Save
Deskset Settings 82
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
Preferred Audio Mode
When you press a Line key or , the call is answered in the preferred audio mode.
Lifting the handset takes first priority in all instances. You can set the audio preferences
to Headset or Speaker by using the Preferred Audio menu.
To use the Preferred Audio Mode menu:
1. Press MENU, then 2, then 3, and then 4.
The Preferred Audio menu appears.
2. Press Y or Z to select the preferred audio mode: Speaker or Headset.
3. Press to accept the adjustments and return to the Deskset Settings menu.
Directory Settings
Use the Directory Settings menu to show or hide any of the three directories
(Personal, System, and Ext List) and to set the sort order of the Directory. The default
setting is all shown and sorted by first name.
To use the Directory Settings menu:
1. Press MENU, then 2, and then 4.
The Directory Settings menu appears.
2. Press Y or Z to Hide or Show the Personal Directory. This Directory holds your
personal Directory entries. See “Directory” on page 44.
3. Press V and then press Y or Z to Hide or Show the System Directory. This
Directory holds public entries created and maintained by the system administrator.
4. Press V and then press Y or Z to Hide or Show the Ext List Directory. This is a
list of all extensions in the system.
5. Press V and then press Y or Z to choose the Directory Sort Order; by first or last
name.
Answer
Save
Deskset Settings 83
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Setting, Changing, or Resetting Your Password
Use the User Password menu to set, change, or reset your password. This setting can
also be controlled on the WebUI.
To set or change the password:
1. Press MENU, then 2, and then 5.
The User Password menu appears.
2. From the User Password menu, press 1.
The Set/Change Password menu appears.
3. Use the dial pad to enter a password of up to six digits.
To correct errors, press .
To start over, press .
4. Press V and enter the new password again.
5. To accept the change, press . The Password Saved screen appears, then
the User Settings menu appears.
To reset your password:
1. From the User Password menu, press 2. A confirmation screen appears.
2. Press to confirm that you want to reset your password. The message User
password has been reset appears. The User Password menu appears.
Once the password has been reset, password entry is no longer necessary for User
Settings, Voicemail, and the WebUI.
Backspc
Delete
Save
Yes
Deskset Settings 84
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Registering an Optional Cordless Headset
You can register one AT&T TL7600 or TL7910 Cordless Headset to a SB35025 Deskset.
When a Deskset has a cordless accessory, the Deskset and Headset are all part of the
same extension, and only one device can be used at a time.
To register the TL7600 or TL7910 Cordless Headset:
1. Press MENU, then 2, and then 6.
The Cordless Headset menu appears.
2. Remove and replace the Cordless Headset from its charging base.
3. Press . Registration in Progress... appears while the Deskset searches
for the Headset. The TL7910 ON/OFF light flashes blue and red quickly.
4. When registration is complete, Headset is registered appears and the Cordless
Headset ON/OFF light turns solid blue. The TL7910 ON/OFF light turns solid red if
it is not fully charged yet.
5. Press CANCEL. The User Settings menu appears.
The Headset must be in the charger, fully charged and deregistered from its base
or any other device before registration can proceed. Even if the Cordless
Headset has been in its charger, remove and replace the Cordless Headset
before you press on the Deskset.
Register
Register
Registration can be terminated by pressing CANCEL on the Deskset.
If the Cordless Handset is registered to another Deskset, it must be
deregistered first. See “Deregistering a Cordless Headset” on page 85.
Deskset Settings 85
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Deregistering a Cordless Headset
You must deregister a Cordless Headset before you can register it to a different Deskset.
To deregister a Cordless Headset:
1. Press MENU, then 2, and then 6.
The Cordless Headset menu appears.
2. Press . The confirmation message appears.
3. Press to confirm deregistration.
The Deskset screen displays Headset is not registered. The Cordless Headset
ON/OFF light slowly flashes.)
4. Press CANCEL. The User Settings menu appears.
Deregistering the Cordless Headset without the Deskset
Cordless Headsets can also be deregistered using the Headset. You can use this method
when you cannot use the Deskset for standard deregistration. The Deskset may be out
of range or may have been removed from the system.
To deregister the Cordless Headset when the Deskset is not available:
1. On the Headset, press VOL+ –> MUTE –> VOL– –> MUTE –> VOL+ –> VOL– –>
MUTE.
DeReg
Yes
Deskset Settings 86
Syn248 SB35020/SB35025 Deskset User’s Guide Back to Contents
Cordless Accessory Registration and Deregistration Time-Out
For security reasons, the registration process on both SB35025 Deskset and cordless
accessory terminates after the time-out period of two minutes if registration is not
successful.
If the registration process times out on the cordless accessory, the cordless accessory
resets itself. The Deskset returns to the unregistered cordless accessory startup screen.
If the registration process times out on the Deskset, it displays Registration Failed and
returns to Idle mode.
If Cordless Headset registration fails, the ON/OFF light on the Headset flashes twice
every five seconds. To reset the Headset, remove the Headset from the charger and try
the registration process again, beginning with Step 1, “To register the TL7600 or TL7910
Cordless Headset:” on page 84.
If the cordless device is registered to another Deskset or telephone, it must be
deregistered first. See “Deregistering a Cordless Headset” on page 85.
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Admin Settings
To display the Admin Settings menu:
1. Press MENU, then 3. You then must enter the Admin password before you can view
the Admin Settings menu.
For more information about these settings, see the Syn248 Installation and
Configuration Guide, available from www.telephones.att.com/smb.
The Admin Settings are determined by your system administrator. Only someone
with access to the system administrator’s password can change the Admin
Settings.
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Deskset Information
Use the Deskset Information screen, shown in Figure 26, to find the Deskset's IP
Address, which you will need to access the WebUI. The other Deskset information may
be used by your system administrator or the installer.
Figure 26. Deskset Information
To display the Deskset Information:
1. Press MENU and then 4. The Deskset Information screen appears.
The model number, device status, IP Address, and Software version are listed with
other information.
2. Press V to view additional information.
3. Press CANCEL to return to the Main menu.
Deskset Information 1/4 Deskset Information 2/4
Deskset Information 3/4 Deskset Information 4/4
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Auto-Attendant Settings
If your system administrator has set your extension as the Operator extension, you can
use the Deskset to select the Auto Attendant. The Auto Attendant can answer calls
during periods when your office is closed or when calls go otherwise unanswered. The
Auto Attendant has a voice greeting and an interactive menu to enable callers to reach
the desired extension.
Three Auto Attendant menus are available: a default menu, a Day menu and a Night
menu. The default menu instructs callers to “Enter the extension number or enter 0 for
the operator.” The system administrator can customize the Day menu and Night menu
with your own company’s greeting message and instructions to callers.
For more information, see “About the Auto Attendant” on page 30.
To manage the Auto-Attendant Settings:
1. Press MENU, then 5 to display the Auto-Attendant Settings.
2. Press Y or Z to select the current menu: Default Menu, Day Menu, or Night
Menu.
3. Press to save the setting.
Using Do Not Disturb (DND)
Do Not Disturb (DND) silences incoming ringing and paging. You can still answer
incoming calls when DND is on. The incoming call screen appears and the Line LED
flashes.
To enable or disable Do Not Disturb:
1. Press MENU, then 1, and then 4.
The DND indicator appears on the Idle screen when Do Not Disturb is on.
Only the system administrator can enable or disable the Auto Attendant.
Save
Web Interface 90
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CHAPTER
11
W
EB
I
NTERFACE
Use an Internet browser to access the Web User Interface (WebUI) that resides on your
Deskset. See “Accessing the Web User Interface (WebUI)” on page 91. After you log in
to the WebUI, you can configure the following features:
“Basic Settings” on page 93
“Personal Directory” on page 94
“Quick Dial” on page 96.
You can also view the Deskset Help from the WebUI. See “Help” on page 97.
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Accessing the Web User Interface (WebUI)
To access the WebUI:
1. Ensure that your computer is connected to the same network as the Syn248 system.
In most cases, your computer will already be connected to the network through the
PC port on the back of a Deskset.
2. On the Deskset, press MENU then 4 to display Deskset Information.
3. On the Deskset Information screen, find the IP Address.
4. On your computer, open an Internet browser. AT&T recommends Internet Explorer (7
or higher).
5. Type the Deskset IP address in the browser address bar, and press ENTER on your
computer keyboard.
6. A Login page appears.
7. Under Login Name, log in as a user by typing your extension number.
8. Enter your password if you have created one (see “Setting, Changing, or Resetting
Your Password” on page 83). Otherwise, leave the password blank.
9. Click .
You can create or change your user password once you are logged in.
The Basic Settings page shown in Figure 28 on page 93 appears.
%D%E"F"
= ;&!
!C%&!""G
E< %%&H-?--
Changing a setting does not instantly apply the new value. Clicking
saves and applies all changes on that page.
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Error Handling
If you type an invalid value into one of the WebUI fields and click , the page is not
saved. The WebUI displays an error message at the top of the page. The field with the
incorrect value is highlighted in yellow, as shown in Figure 27. You can view a more
detailed error description by resting your mouse pointer on the highlighted field.
.
Figure 27. WebUI Error Indication
Error Message
Invalid Entry
Web Interface 93
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Basic Settings
The remaining procedures in this chapter assume that you are already logged in to the
WebUI. See “Accessing the Web User Interface (WebUI)” on page 91.
After logging in, the Basic Settings page appears as shown in Figure 28. Your
Extension Name, which the system administrator enters, is displayed on internal calls.
Figure 28. Extension Basic Settings
To modify the Basic Settings:
1. If Intercom Auto Answer is enabled on your Deskset (see “Intercom Auto Answer”
on page 77), you can:
a. Disable Intercom Auto Answer.
b. Set the Intercom Auto Answer Delay from 0 to 45 seconds. Your Deskset
automatically answers Intercom calls after the delay time you select.
2. Under User Password, create or change your Deskset password. The password must
consist of numbers only and can be up to six digits long. This password is also used
for accessing Voicemail and settings on the Deskset and on the WebUI.
3. Click to save your changes.
If Intercom Auto Answer is disabled from the Deskset, this setting does not
appear.
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Personal Directory
To allow easy dialing, you can create a Personal Directory that is only available from
your extension. You can also view and edit Personal Directory entries using the Deskset.
See “Directory” on page 44.
To add an entry to the Personal Directory:
1. In the navigation menu at left, click Personal Directory. The Directory List page
appears.
2. Click . The Add Personal Directory List Entry page appears.
3. Complete the form with the required information.
4. Click to save. The Directory List appears with the entries added.
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To edit Personal Directory entries:
1. In the navigation menu at left, click Personal Directory. The Directory List page
appears.
2. Click [Edit] next to the entry to be edited. The Edit Personal Directory List Entry
page appears.
3. Complete the form with the desired information.
4. Click to accept your changes or to reject the changes.
To sort and delete Personal Directory entries:
1. In the navigation menu at left, click Personal Directory to display the Directory List.
2. To sort entries by last name, click . The button then changes
to . This action only works during the current session. The sort
order reverts to listing the names by first name when you log in the next time.
3. To delete Directory entries:
a. Click the check boxes for the entries you want to delete.
b. Click . All of the selected entries are removed.
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Quick Dial
If your system administrator has set up your Deskset with Quick Dial keys, you can add
or edit entries for those keys.
To add or edit Quick Dial Entries:
1. In the navigation menu at left, click Feature Keys. The Programmable Feature
Keys page appears.
You can add or edit Quick Dial entries for any keys that the system administrator has
set up as Quick Dial keys. All other Programmable Feature Keys are unavailable.
2. Enter names and telephone numbers or extensions in the Name and Number
columns.
To edit or delete an entry, type over the entry.
3. To save entries, click , or to reject the changes, click .
4. Press the corresponding Programmable Feature Key on the Deskset to verify that the
entries have been added or edited.
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Help
To access WebUI Help:
1. In the navigation menu at left, click Help.
A PDF Help file opens.
2. To view a topic, click the link for that topic. The page for that topic appears.
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CHAPTER
12
T
ROUBLESHOOTING
If you have difficulty operating your Deskset, try the following suggestions in this section:
“Common Troubleshooting Procedures” on page 99
“Display Messages” on page 100
“Calls Generally” on page 102
“Incoming Calls” on page 105
“Outgoing Calls” on page 107
“Voicemail” on page 108
“Other Deskset Features” on page 110
“WebUI” on page 111
“PC/Deskset Interaction” on page 112.
.
For customer service or product information, visit our web site at
www.telephones.att.com/smb or call 1 (888) 386-2006. In Canada,
dial 1 (888) 469-2005.
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Common Troubleshooting Procedures
Follow these procedures to resolve common issues.
Resolving General Functional Issues
To resolve a blank screen or device that does not work at all:
Ensure the AC plug is plugged into an electrical outlet not powered by a wall
switch.
Verify that the AC power outlet has power. Try plugging in some other AC device.
If nothing works, contact an electrician or use another power outlet.
Verify that the DC plug is plugged into the power jack on the device.
The system devices are not immediately active when powered up and after a
power interruption. Allow at least 30 seconds for the device to boot up.
If your Deskset uses Power over Ethernet (PoE), ask your system administrator to
confirm that the PoE switch is working correctly.
To resolve a sluggish, unresponsive, or unusually behaving device:
Reset the device by pressing the RESET button on the back of the Deskset for less than
five seconds or by removing and restoring AC power.
To restore a Deskset to factory defaults:
Insert a pen or paper clip into the Reset hole on the back of the Deskset and press the
RESET button for more than five seconds.
Pressing the RESET button for more than five seconds will erase all data and
settings.
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Display Messages
The screen is blank or the Deskset menu does not work.
The screen displays Joining Site... for more than one minute.
The screen displays Network Down.
The screen displays Synch Failed.
Probable Cause Corrective Action
There may be no power or
the Deskset may need to be
reset.
See “To resolve a blank screen or device that
does not work at all:” on page 99.
Reset the Deskset to factory defaults. Disconnect
the network cable from the Deskset and insert a
pen or paper clip into the reset hole and press for
more than five seconds.
Probable Cause Corrective Action
The Gateway is failing to
synchronize with a Deskset
configured for a different
system configuration.
Always disconnect the network cable from the
Deskset before restoring factory defaults (by
pressing the RESET button more than five
seconds).
Probable Cause Corrective Action
The network cable is
unplugged.
Ensure that one end of the network cable is
plugged into the port marked on the
device and that the other end is plugged into
your office LAN.
Confirm that the light next to the port is
green. If it is not, unplug the cable and plug it in
again.
There may be a problem with
the office network.
Check if other network devices, such as
computers, are communicating with the network.
If not, then contact your IT administrator.
Probable Cause Corrective Action
The device synch failed when
trying to connect to the
system.
Reset the device. Insert a pen or paper clip into
the reset hole and press for less than five
seconds.
The maximum number of that
type of device has been
reached.
A device must be removed from the network and
deleted from the system before another device
can be added.
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The device screen displays Synchronizing....
Deskset cannot make or receive phone calls and the Deskset screen displays Synchronizing....
The same Deskset extension
number already exists.
Disconnect the network cable and reset the
Deskset to factory defaults. Insert a pen or paper
clip into the reset hole and press for more than
five seconds. Reconnect the Deskset.
The device software version
is different than the rest of
the system.
Ask your system administrator to update all
devices to the current software version.
Probable Cause Corrective Action
Probable Cause Corrective Action
Not enough time has
elapsed.
The device may display Synchronizing… for a
few seconds. This is normal and does not indicate
a problem.
Probable Cause Corrective Action
The Deskset may have an
incompatible software
version.
Ask your system administrator to update your
Deskset to the current software version.
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Calls Generally
Calls are dropped.
Deskset cannot make or receive phone calls.
On outside calls, you hear an excessive echo at the Deskset.
Probable Cause Corrective Action
Restoring Deskset settings or
updating software while that
extension is in use will cause
all calls to be dropped.
Your system administrator should avoid updating
software or restoring Deskset settings when you
are likely to be using the phone.
The network is down. Ensure that the network cable is securely plugged
into the network port beneath your Deskset
labeled and that the other end is plugged
into your office LAN.
The Deskset extension was
changed during the call.
Contact your system administrator. If changes
were made to your extension while you were on
a call, that call is dropped.
Maximum Call Duration was
exceeded.
None. Outside calls that are forwarded or
transferred to an outside phone number use two
outside lines for the duration of the call. To avoid
tying up two lines, the duration of such calls is
limited by a timer that your system administrator
sets.
Probable Cause Corrective Action
Your Deskset is not
synchronized.
Press MENU –> 4 to verify that the Deskset
Status is Synchronized. See “Deskset cannot
make or receive phone calls and the Deskset
screen displays Synchronizing....” on page 101.
Your Deskset is not
connected to the LAN.
Ensure that the network cable is securely plugged
into the network port beneath your Deskset and
that the other end is plugged into your office
LAN.
Probable Cause Corrective Action
The automatic Gateway line
calibration did not run
properly.
See your system administrator. There may be
non-system equipment connected in parallel to
the telephone line.
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You hear static, sudden silences, gaps in speech, or garbled speech.
A call is forwarded or transferred to an outside telephone number and the call is disconnected.
You are unable to transfer a call to an extension.
Probable Cause Corrective Action
You may be experiencing
network problems.
Your LAN administrator should ensure the
following minimum guidelines are met:
zA switched network topology is
recommended (using standard 10/100
Ethernet switches that carry traffic at a
nominal rate of 100 Mbit/s).
zThe office network infrastructure should use
Cat.-5 wiring.
Do not connect a network server PC to the PC
port on the Deskset.
Make sure the network cable is solidly plugged in.
If you tug on the cable, the plug should remain
inserted.
Probable Cause Corrective Action
Telephone line to telephone
line call times have been
restricted. Calls that are
forwarded or transferred to
an outside phone number
use two outside lines for the
duration of the call. To avoid
tying up two lines, these calls
are on a timer.
Ask your system administrator to reset the Timer
for Forwarded and Transferred Outside
Calls.
Probable Cause Corrective Action
The extension is unavailable. Check if the destination extension is
disconnected from the network.
Ensure that the extension exists.
All the destination extension’s lines may be busy.
If the party you have on hold hangs up, call back
and start the transfer process again.
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You are unable to transfer a call to an outside phone number.
Unanswered calls are not automatically forwarded to an outside phone number.
Probable Cause Corrective Action
Transferring to an outside
phone number has been
disabled for your extension,
or no lines are available.
Check that your system administrator has
enabled transferring to an outside phone number.
Ensure that a valid outside number is shown in
the to Phone # field (this setting is part of the
Deskset Admin Settings).
All phone lines may be in use. If so, try again later.
Probable Cause Corrective Action
Forwarding to an outside
phone number has been
disabled or the Call
Forward–No Answer settings
are incorrect.
Ensure that a valid outside number is shown in
the to Phone # field (this setting is part of the
Deskset Admin Settings).
Check that forwarding to an outside phone
number has been enabled. Your system
administrator must enable Fwd/Trans to line in
the Deskset Admin Settings.
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Incoming Calls
Your Deskset does not receive incoming calls.
Outside callers cannot find your extension in the Auto Attendant Directory.
Call does not Auto Answer Intercom calls.
Probable Cause Corrective Action
Incoming call notifications
have been suppressed or
delayed, or incoming calls
are redirected by the
Deskset, or incoming calls
are not directed to the
Deskset.
Verify that Do Not Disturb is off. Make sure that
DND is not in the top right corner of the Deskset
display. Press MENU, then 1, then 4 to turn Do
Not Disturb off.
The ringer volume is too low. Press the + key to increase ringer volume.
Probable Cause Corrective Action
You have not recorded a
Personal Name.
Record a name at the Deskset. Press MENU –> 2
–> 1 –> 2 to record a Personal Name to be
played to callers.
Your system administrator
has not entered your first
and last name into the
Extension List.
Consult your system administrator.
The outside caller may not
be waiting long enough for
the search.
Tell callers that after spelling the name, they can
press the pound (#) sign to start the search.
Probable Cause Corrective Action
The Deskset is in DND mode. Deactivate DND. Press MENU –> 1 –> 4.
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Caller ID is not working. The display shows and a digit for the name, and the same digit
for the phone number.
_ Phone# `
Probable Cause Corrective Action
Your organization does not
subscribe to caller ID service
or you have DSL phone lines
without filters installed.
Caller ID is a subscription service. You must
subscribe to this service from your local
telephone service provider for this feature to
work on your phone.
The caller must be calling from an area that
supports caller ID.
Both you and your caller’s telephone companies
must use caller ID compatible equipment.
If you have DSL phone lines, confirm that you
have a DSL filter plugged in between each
Deskset and DSL wall jack. The DSL filter must be
plugged into the wall jack, not the Gateway.
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Outgoing Calls
No dial tone.
When you dial an outside number, you reach an extension instead.
You cannot make calls to an outside number.
DDNs (Directory Dial Numbers) do not dial out properly from the Call Log.
Probable Cause Corrective Action
Handset cord is plugged into
the wrong jack.
Ensure the handset cord is plugged into the
handset jack on the side of the Deskset. Do not
connect the handset cord to the corded headset
jack on the back of the Deskset.
Probable Cause Corrective Action
You predialed a phone
number with an area code
that matches an extension
number, then you pressed
the Intercom key.
After predialing an outside phone number, press
an available Line key to dial the number.
Probable Cause Corrective Action
An outside phone number
cannot be accessed through
the Gateway.
If you see All Phone Lines Busy on the Deskset
screen, try again later because all outside lines
may be in use.
Ensure that a Gateway is connected to the
network and that it resides on the same subnet
as the Deskset.
Probable Cause Corrective Action
This system does not support
DDN.
DDNs in the Call Log are treated like all other
caller ID phone numbers.
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Voicemail
Voicemail is not received at the extension you called.
Your Deskset does not receive Voicemail.
Incomplete Voicemail messages.
Probable Cause Corrective Action
The extension‘s Voicemail is
full.
Delete messages.
Extension is unplugged. Plug in the extension.
Probable Cause Corrective Action
Calls are not being directed
to Voicemail.
Ask the system administrator to check the Call
Forward – No Answer setting. Calls may be
forwarding to another phone number instead of
Voicemail.
Voicemail memory is full. Delete messages.
Probable Cause Corrective Action
Recording interrupted by
time-out or full memory.
If a caller leaves a very long message, part of it
may be lost when the Deskset disconnects the
call after two minutes.
If an outside caller pauses for longer than six
seconds, the Deskset stops recording and
disconnects the call.
If the Deskset’s memory becomes full during a
message, the Deskset stops recording and
disconnects the call.
If the caller's voice is very soft, the Deskset may
stop recording and disconnect the call.
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The system does not respond to remote Voicemail commands.
Probable Cause Corrective Action
The system cannot detect
Dual-Tone Multi-Frequency
(DTMF) tones, which are the
signals sent when the caller
presses dial-pad keys.
Confirm you have entered star, star (**) before
entering your remote access code (user
password). If you have no password, press star,
star (**), then pound (#).
Confirm you are calling from a touch-tone phone.
When you dial a number, you should hear tones.
If you hear clicks, the phone is not a touch-tone
telephone and cannot activate the answering
system.
The answering system might not detect the star,
star (**) while your announcement is playing. Try
waiting until the announcement is over before
entering the code.
There may be interference on the phone line you
are using. Press the dial-pad keys firmly.
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Other Deskset Features
Other Desksets do not appear in the extension list.
You are unable to add an entry to Quick-Dial list.
Probable Cause Corrective Action
The Deskset is not connected
to the same subnet as the
other Desksets.
Verify that the first two sections of the IP address
(the portion before the second “dot”) match the
IP addresses of the other Desksets or that the
subnets are set up to communicate with each
other. Press MENU –> 4 at a Deskset to find the
IP address.
If the other Desksets have been assigned static IP
addresses, you may have to assign your Deskset
a static IP address to match the other Desksets.
Probable Cause Corrective Action
The system administrator
must configure one or more
Programmable Feature Keys
as Quick Dial keys before
they can be used.
Ask your system administrator to configure one
or more Quick-Dial keys for your Deskset.
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WebUI
Unable to access the WebUI Log-in page from my computer.
Changes made in the WebUI are not saved.
Probable Cause Corrective Action
The computer is not
connected to the same
subnet (network) as the
Deskset, and the subnets are
not set up to communicate.
Verify the IP address. You must correctly enter
the IP address of your Deskset into your Internet
browser’s address bar. At the Deskset, press
MENU –> 4 to see the IP address displayed in
the third line of the information.
Ensure that there is a network cable attached to
the port on the Deskset and to the LAN. If
a PC at the same workstation is sharing the LAN
connection, attach a network cable to your
computer’s Ethernet port and to the PC port on
the back of the Deskset.
Confirm that your computer and your Deskset are
on the same subnet so that they can talk to each
other. Check that the first three sections of each
IP address are the same. If they are not, they may
not be connected to the same subnet. Contact
the installer; the subnets may not be set up to
communicate.
Probable Cause Corrective Action
must be clicked on
each page to confirm the
changes.
Click on each page to confirm the
changes.
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PC/Deskset Interaction
Internet connection or access to the local network on your computer does not work after installing
the Deskset.
Your PC is slower after connecting it to the LAN through the Deskset.
Your PC, which is connected to the LAN through the Deskset, briefly loses its network connection.
Probable Cause Corrective Action
The network cables are not
installed correctly.
Check that the network cable from the computer
is plugged into the Deskset port labeled . A
second network cable should be plugged into the
port on the Deskset marked with the other
end plugged into your LAN.
Probable Cause Corrective Action
A computer connected
through the Deskset will be
limited to 100 Mbits/s.
Use separate network connections for the
Deskset and the computer so that the computer
can take advantage of the network’s greater
bandwidth.
Probable Cause Corrective Action
For PCs connected to the
LAN through Desksets,
disruption to the Deskset
operation affects the PC. For
example, when the Deskset
restarts (possibly due to a
software upgrade) the
connection to the LAN is
temporarily lost.
If the PC is connected to the LAN through the
Deskset, your system administrator should avoid
updating software or restoring Deskset settings
when you are using the workstation.
If the PC is connected to the Deskset, and if the
PC is connected to an Uninterruptible Power
Supply (UPS), plug the Deskset into a UPS.
Use separate network connections for the
Deskset and the computer.
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TL7600 Cordless Headset
The TL7600 Headset not responding.
The light on the TL7600 Headset flashes orange and blue; the Headset does not work.
Probable Cause Corrective Action
The Headset has lost
connection to the Deskset.
1. Disconnect the Cordless Headset battery.
2. Wait three minutes.
3. Install the battery again and place the Cordless
Headset into the charger.
4. Wait for the ON/OFF light on the Headset to
display a blue light, indicating that the Headset
was able to reestablish its connection with the
Deskset. Allow up to one minute for this to take
place.
Probable Cause Corrective Action
The Headset is not
registered.
Remove and replace the Headset from its charger
base.
Register the Headset at the Deskset. On the
Deskset, press MENU –> 2 –> 6 –> .
Once the Headset is registered, the Headset light
is blue when the Headset is placed in the charger.
Register
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The TL7600 Headset does not work at all.
The TL7600 Headset registration is not working.
Poor audio quality. Speech is cutting out.
Probable Cause Corrective Action
The Headset is not getting
power from its battery.
Verify that the battery is installed and charged
correctly.
Place the Headset into the accessory charger.
Ensure the charger is securely plugged into an
outlet not controlled by a wall switch. The
Headset LED will light to indicate that the
Headset is charging.
If the battery is completely depleted, it can take
up to 10 minutes to charge the battery enough
for the Headset to work even briefly. In this case,
the ON/OFF LED will remain off and you will not
be able to use the device. After 10 minutes of
charging, remove the Headset from the charger
and press ON/OFF on the Headset or HEADSET
on the Deskset to turn on the Headset.
Replace the Headset battery.
Probable Cause Corrective Action
The Headset and the Deskset
are not communicating with
each other.
Confirm that you have placed the Headset in the
charger before you press on the
Deskset.
If registration does not start, try lifting the
Headset out of the charger for a few seconds
before placing it back.
Register
Probable Cause Corrective Action
The Headset is almost out of
range or is experiencing
interference.
You may be close to being out of range. Try
moving closer to the Deskset.
Other electronic products can cause interference
with your Headset. Try installing the Deskset far
away from devices such as televisions,
microwaves, or other cordless devices.
If the problem persists, check audio quality on the
Deskset and/or contact your system
administrator.
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HEADSET key on Deskset does not work.
MUTE key on the Deskset does not mute the Headset.
No dial tone.
Batteries do not hold a charge.
Probable Cause Corrective Action
Headset is in the charger or
powered down.
Confirm that the Headset is out of its charger
before you press HEADSET.
Confirm that the Headset has sufficient power. If
the Headset does not respond and the blue light
does not blink, the battery may have no charge.
Place the Headset in the charger for at least six
hours.
Probable Cause Corrective Action
MUTE keys on Deskset and
Headset operate separately.
None. Only the MUTE key on the Headset mutes
calls. The MUTE key on the Deskset does not
work with the Headset.
Probable Cause Corrective Action
Headset cannot
communicate with Deskset.
Verify that the Deskset can make external calls.
For more information, see “Outgoing Calls” on
page 107
You may be out of range of the Deskset; move
closer.
At the Deskset, confirm that your Headset is
registered to the Deskset. On the Deskset, press
MENU –> 2 –> 6 to view the Cordless Handset
screen.
Probable Cause Corrective Action
Bad battery or bad battery
connection.
Make sure that the Headset battery is installed
and securely plugged into the connector.
Charge the battery for at least six hours. For
optimum daily performance, return the Cordless
Headset to the charger when not in use.
You may need a new battery.
Your Headset might be malfunctioning. Contact
the headset manufacturer.
Troubleshooting 116
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The Deskset shows no indication that the Headset is on a call.
A buzzing sound on my TL7600 Headset.
Unable to deregister TL7600 Headset.
Probable Cause Corrective Action
The Headset is registered to
another Deskset. If others
are using Headsets in your
vicinity, someone may have
accidentally registered your
Headset to their Deskset.
If nearby people have Headsets, they may have
accidentally registered your Headset to one of
their Desksets.
a. Verify that a Headset is registered to your
Deskset. On the Deskset, press MENU –> 2
–> 6 to view the Cordless Headset screen.
b. If a Headset is registered, it may not be yours.
Deregister your Headset from the Deskset,
and ask all users in the vicinity to deregister
their Headsets. At a Deskset, press MENU –>
2 –> 6 –> .
c. Start the registration process again, but with
one user at a time registering a Headset. At a
Deskset, press MENU –> 2 –> 6 –> .
DeReg
Register
Probable Cause Corrective Action
Noise interference. Move the Headset at least 12 inches away from
the Deskset.
Other electronic products can cause interference
with your Cordless Headset. Try using your
Headset as far away from these types of
electronic devices as possible: television sets,
microwaves, or other cordless telephones.
Probable Cause Corrective Action
The Deskset is unavailable
(powered off, out of range, or
removed from the system).
Deregister the Headset at the Headset. Press:
VOL+ –> MUTE –> VOL– –> MUTE –> VOL+ –>
VOL– –> MUTE.
You cannot identify or locate
the Deskset that the Headset
is registered to.
If the Headset is registered to an unknown
Deskset which has AC power, you must carry the
Headset out of range of the Deskset and perform
the Deregistration sequence described above.
You will know when the Headset is out of range
when you press ON/OFF and you hear three
beeps and no dial tone.
Appendixes 117
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A
PPENDIXES
Appendix A: Soft Keys
The Syn248 SB35020/SB35025 Deskset features keys below the LCD screen. The bottom
of the screen displays the appropriate label for each key as the function of the key
changes.
Table 20 provides an alphabetical list of the labels that appear above the Deskset soft
keys.
Table 20. Deskset Soft Key Functions
Function Description Function Description
Enters a dot in IP address.
Sets an option as the current
Active option.
Answers an incoming call.
Backspace the cursor when
entering data.
Dials the on-screen entry.
Allows dialing options before
calling a number.
Clears the current entry.
Clears NEW indication from a
message.
Initiates a conference call.
Deletes all records.
Deletes a record.
Deletes a Voicemail message.
Deregisters Cordless Handset or
Headset in registration menu.
Shows any additional information.
Drops the on-screen party from a
conference call.
Edit the current entry.
Ends a conference call and hangs up all
parties.
Ends paging.
Opens the Extension List.
Switches between first and last name
sort in the Directory and Extension lists.
Initiates a hook flash.
Silences ringer during incoming call.
Adds the on-screen party to a
conference call.
Marks the current message as NEW.
Creates a new Directory entry.
Cancels proposed action.
Initiates a system page.
Inserts a two-second pause in a digit
string.
Appendixes 118
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Plays a message or recording.
Plays all Voicemail messages.
Plays a message from the Call Log.
Plays a recording.
Begins a recording.
Saves a setting.
Sends a Voicemail message.
Stop recording.
Stores the name and number into the
Directory.
Initiates transfer of a call.
Displays a list of extensions to which you
can transfer a call directly to Voicemail.
Confirms proposed action.
Table 20. Deskset Soft Key Functions (Continued)
Function Description Function Description
Appendixes 119
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Appendix B: Technical Specifications
Table 21 lists the technical specifications for the SB35020/SB35025 Deskset.
Table 21. Technical Specifications
Feature Specification
Size 6.9” × 7.9” × 8.1” (H × W × D @57° angle),
7.9” × 7.9” × 7.1” (H × W × D @41° angle)
Weight 35.59 oz. (1009 g) (including adapter)
Power Requirements 5.1 V DC @ 1700 mA, 48 V DC Typ. (PoE Class 2)
Transmit Frequency Deskset, Cordless Headset: 1921.536–1928.448 MHz
RJ-45 Ethernet
Network Jack
(10Base-T/100Base-Tx) with auto MDI/MDIX switching
Headset Jack Traditional corded headset jack type with 2-conductor wiring
Appendixes 120
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Appendix C: Maintenance
Avoid Rough Treatment
Handle the unit gently. Save the original packing materials to protect your equipment if
you ever need to ship it.
Avoid Water
Your unit can be damaged if it gets wet. Do not use the equipment outdoors in the rain
or handle it with wet hands. Do not install the equipment near a sink, bathtub, or shower.
Electrical Storms
Electrical storms can sometimes cause power surges harmful to electronic equipment.
For your own safety, exercise caution when using electrical appliances during storms.
Cleaning Your Unit
Your unit has a durable plastic casing that should retain its luster for many years. Clean
it only with a soft cloth slightly dampened with water or a mild soap solution. Do not use
excess water or cleaning solvents of any kind.
Your system contains sophisticated electronic parts, so it must be treated
with care.
Appendixes 121
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Appendix D: Important Safety Instructions
When using your telephone equipment, basic safety precautions should always be
followed to reduce the risk of fire, electric shock, and injury, including the following:
Read and understand all instructions.
Follow all warnings and instructions marked on the product.
Unplug this product from the wall outlet before cleaning. Do not use aerosol or
liquid cleaners. Use a damp cloth for cleaning.
Do not use this product near water (for example, near a bathtub, kitchen sink, or
swimming pool).
Do not place this product on an unstable surface.
This product should be operated only from the type of power source indicated
on the marking label. If you are not sure of the type of power supply in your
home or office, consult your dealer or local power company.
Do not allow anything to rest on the power cord. Do not install this product
where the cord may be walked on.
Never push objects of any kind into this product through the slots in the unit
because they may touch dangerous voltage points or create a short circuit. Never
spill liquid of any kind on the product.
To reduce the risk of electric shock, do not disassemble this product; take it to
an authorized service facility. Opening or removing parts of the unit other than
specified access doors may expose you to dangerous voltages or other risks.
Incorrect reassembling can cause electric shock when the product is
subsequently used.
Do not overload wall outlets and extension cords.
The power adapter is intended to be correctly oriented in a vertical or floor
mount position. The prongs are not designed to hold the plug in place if it is
plugged into a ceiling or an under-the-table or cabinet outlet.
Unplug this product from the wall outlet and refer servicing to an authorized service
facility under the following conditions:
When the power supply cord or plug is damaged or frayed.
If liquid has been spilled on the product.
If the product has been exposed to rain or water.
If the product does not operate normally when following the operating instructions.
Adjust only those controls that are covered by the operating instructions. Improper
adjustment of other controls may result in damage and often requires extensive
work by an authorized technician to restore the product to normal operation.
If the product has been dropped and the unit has been damaged.
If the product exhibits a distinct change in performance.
This symbol alerts you to important operating or servicing instructions in this
document. Always follow basic safety precautions when using this product to
reduce the risk of injury, fire, or electric shock.
Appendixes 122
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Appendix E: GPL License Information
Portions of the software associated with this product are open source, and fall within the
scope of the GNU General Public License (GPL). Accordingly, those portions of code are
available to the public, consistent with the requirements of the GPL, in either source code
format or object code format, depending upon the nature of the code at issue. If you
would like to exercise your right to receive the available code, please send a cashier’s
check, payable to VTech Communications, Inc., in the amount of $15.00 (U.S.$) to:
VTech Communications, Inc.,
9590 SW Gemini Drive, Suite 120
Beaverton OR 97008
ATTN: Information Technology Group—Synapse®/Syn248 GPL code request, along with a
written request for the available code. If your request does not fully comply with the
foregoing requirements, VTech reserves the right to reject your request. Further, by
requesting and receiving the available code, you release VTech, its affiliates, and its and
their officers, directors, employees, and representatives (“VTech Parties”) from any
liability or responsibility relating to such code, and you acknowledge that the VTech
Parties make no representations with respect to the origin, accuracy, usability, or
usefulness of such code, and the VTech Parties have no responsibility to you whatsoever
concerning the code, including without limitation any responsibility to provide
explanation, support, upgrade, or any communication whatsoever. Your review or use of
the available code is at your sole risk and responsibility.
Glossary 123
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G
LOSSARY
This glossary provides definitions that pertain to the Syn248 telephone system.
active call: An established telephone call that is not on hold
analog phone: A non-Syn248 telephone that plugs directly into a normal telephone wall
plug or into the Syn248 Gateway BYPASS port
Auto Answer: You can set the Deskset to automatically answer Intercom calls after a
delay that you specify. Without touching the Deskset, you can speak to and be heard by
people who call you.
Auto Attendant: A system that automatically answers incoming calls and provides
instructions to callers
BYPASS port: An RJ-11 jack on the Gateway that allows for communication during
power outages. Plug an analog telephone into this jack.
Call Forward–No Answer: Automatically forward unanswered calls to the Auto
Attendant, Voicemail, an extension, or outside phone number. The system administrator
can configure a Call Forward–No Answer setting for each line connected to the Gateway,
and an Intercom Call Forward–No Answer setting for your Deskset.
Cat.-5 wiring: A twisted pair data cable commonly used in offices for computer
communication
CO (Central Office): An office to which subscriber home and business lines are
connected. The central office has switching equipment that can switch calls locally or to
long-distance carrier phone offices.
DECT (Digital Enhanced Cordless Telecommunication): A wireless telephone
technology developed specifically for cordless telephones using frequencies between 1.8
and 1.9 Gigahertz. DECT communication is resistant to interference from other electronic
equipment, has longer range, and improved battery life.
default: The original product settings
dial pad: The 0 through 9, *, and # keys on the Deskset
direct dial: Allows callers to directly dial users' extension numbers after the Auto
Attendant answers
Directory: A list of names and phone numbers
Display Names: The names that the system administrator enters to identify each
extension number. The Auto Attendant uses these names to assist callers in forwarding
calls.
DND (Do Not Disturb): A feature that suppresses audible ringing and incoming paging
at the Deskset
DND ON (DND): An indicator in the top right corner of the Deskset display that
illuminates when you turn on the Do Not Disturb feature
DTMF (Dual-Tone Multi-Frequency): Telephone tones commonly known as “touch-tone”
Glossary 124
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Emergency Bypass Port: The fifth SB35010 Analog Gateway jack that can provide
telephone operation during a power failure when used with an analog phone
Ethernet: A type of computer networking technology that connects devices via Local
Area Networks (LANs)
Extension list: A list of names and extension numbers for the Syn248 system telephones
extension number: The three-digit number representing each individual Deskset
factory default: The original product settings
flash memory: Reprogrammable system storage used for storing software upgrades
FXO (Foreign Exchange Office): The Gateway telephone signaling interface between the
telephone lines and the LAN
Gateway: A network device equipped for interfacing with another network that uses
different protocols
greeting, preset: The voice message that plays to callers if the user has not recorded an
outgoing message
hard key: Any physical key on the Deskset or Gateway. Examples include MENU and 1
on the Deskset; and SELECT and CANCEL on the SB35010 Gateway.
hard reset: An action that restores factory default settings
Hold announcement: A recorded message to play while calls are on hold. It can be
combined with music on hold.
hunt group: A telephone company feature that allows calls to a busy phone number to
roll over to the next available line
icon: A small picture in the display that presents status information
Idle: The mode of a device when it is not involved in call or call setup activity
Intercom call, internal call: A phone call made from a Syn248 system extension to
another extension
interference: Electrical signals close by that cause degraded audio performance for
cordless devices
IP address (Internet Protocol address): An individual numeric identification assigned to
devices on your LAN
ISDN (Integrated Services Digital Network): A set of communication standards for
simultaneous digital transmission of voice, video, data, and other network services over
the traditional circuits of the public switched telephone network.
key beep: When enabled, pressing a key plays a tone
LAN (Local Area Network): A communications network that allows data devices to
communicate with each other
LCD (Liquid Crystal Display): The screen that provides instructions and feedback
LED (Light Emitting Diode): A small light on a device that indicates status
live dial: Dialing after the phone is off hook
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main menu, Auto Attendant: The Auto Attendant messages and actions that are
available to callers before the callers take additional actions
mute: Stops sending your voice to the other party during a phone call
NTP (Network Time Protocol): An Internet standard protocol that assures time
synchronization in a computer network
off hook: Indicates that you are on a phone call, have lifted the corded handset, or have
pressed the SPEAKER or HEADSET keys to answer a call or to prepare to make a call.
You are off hook from the moment that you hear a dial tone to when you hang up a call.
on hook: Indicates that no Deskset is active
operator: The extension that callers reach by dialing 0 (zero) when the Auto Attendant
operator feature is enabled or that system users reach at any time by dialing 0 (zero)
outside call: A phone call between a phone not a part of your Syn248 system and an
extension within your Syn248 system
page: Broadcasts your voice to all idle extensions that do not have Do Not Disturb turned
on
paging zone: A set of extensions that can be paged as a group
Personal Directory: A private list of names and phone numbers available to only a single
extension
POTS (Plain Old Telephone Service): Basic telephone operation. The ability to make and
receive phone calls.
predial: Entering digits before going off hook to make a call
PSTN (Public Switched Telephone Network): The world’s telephone network
Quick Dial: Provides one-touch dialing for frequently called phone numbers
reboot: Restart a device
Redial: Accesses the log of outgoing calls
soft key: The Deskset features keys below the LCD screen. The bottom of the screen
displays the appropriate label for each key as the function of the key changes.
switch: A network switch links electronic devices. The switch processes and routes data
flexibly, allowing more data to be handled without error.
system administrator: A person to perform functions such as setting up and modifying
system configurations. This system administrator can be an employee or your telephone
equipment provider.
System Directory: This list of names and phone numbers is created and maintained by
the system administrator. All system users can sort and view this list.
system operator: The extension that callers reach by dialing 0 (zero) when the Auto
Attendant operator feature is enabled or that system users reach at any time by dialing
0 (zero)
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VoIP (Voice over Internet Protocol): A transmission technology for delivery of voice
communications over IP networks such as the Internet or other packet-switched
networks. Other synonymous terms include IP telephony, Internet telephony, Voice Over
BroadBand (VoBB), broadband telephony, and broadband phone.
WebUI (Web User Interface): A means of interacting with a product using a computer
interface. Connection to the World Wide Web is not necessary.
Important Product
Information
Safety Information and Limited Warranty
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2
P
ART
1
Important Product Information
Safety Information
READ AND UNDERSTAND ALL INSTRUCTIONS IN THE USER’S GUIDE. Observe all
markings on the product.
AVOID USING A TELEPHONE DURING A THUNDERSTORM. There may be a slight
chance of electric shock from lightning.
DO NOT USE A TELEPHONE IN THE VICINITY OF A GAS LEAK. If you suspect a gas leak,
report it immediately, but use a telephone away from the area where gas is leaking. If
this product is a cordless model, make sure the base is also away from the area.
This symbol alerts you to important operating or servicing instructions in this
document. Always follow basic safety precautions when using this product to reduce
the risk of injury, fire or electric shock.
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3
DO NOT USE THIS PRODUCT NEAR WATER OR WHEN YOU ARE WET.
For example, do not
use it in a wet basement or shower, or next to a swimming pool, bathtub, kitchen sink, or
laundry tub. Do not use liquids or aerosol sprays for cleaning. If the product comes in contact
with any liquids, unplug any line or power cord immediately. Do not plug the product back in
until it has dried thoroughly.
INSTALL THIS PRODUCT IN A PROTECTED LOCATION. Protect all line and power cords
from damage and abrasion and place the cords where no one can trip over them.
IF THIS PRODUCT HAS A THREE-PRONG (GROUNDING) PLUG OR A POLARIZED PLUG
with one wide prong, it may not fit in non-polarized outlets. Do not defeat the purpose
of these plugs. If they do not fit in your outlet, the outlet should be replaced by an
electrician.
The SB35010 Analog Gateway grounding terminal must be connected to reliable
earth ground using a separate ground wire before connecting the
telecommunication lines.
The connection to earth ground must be verified by qualified personnel.
Keep small metallic objects such as pins and staples away from the handset receiver.
Use only the power adapter provided with this product. To obtain a replacement, call
1 (888) 386-2006. In Canada, dial 1 (888) 469-2005.
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4
IF THIS PRODUCT HAS USER-REPLACEABLE BATTERIES, REPLACE BATTERIES ONLY
AS DESCRIBED IN YOUR USER’S GUIDE. Do not burn or puncture batteries—they
contain caustic chemicals.
IF THIS PRODUCT DOES NOT OPERATE NORMALLY, READ TROUBLESHOOTING IN
THE USER’S GUIDE. If you cannot solve the problem, or if the product is damaged, refer
to "5. How do you get warranty service?" on page 16. Do not open this product except
as may be directed in your user’s guide. Opening the product or reassembling it
incorrectly may expose you to hazardous voltages or other risks.
Especially About Corded Telephones
ELECTRICAL POWER: The telephone base must be connected to a working electrical
outlet. The electrical outlet should not be controlled by a wall switch. Calls cannot be
made from the handset if the telephone base is unplugged or if the electrical power is
interrupted.
POWER ADAPTER: The power adapter is intended to be correctly oriented in a vertical
or floor mount position. The prongs are not designed to hold the plug in place if it is
plugged into a ceiling, under-the-table or cabinet outlet.
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5
Especially About Telephone Answering Systems
TWO-WAY RECORDING: This unit does not sound warning beeps to let the other party
know that the call is being recorded. To ensure that you are in compliance with any
federal or state regulations regarding recording a telephone call, you should start the
recording process and then inform the other party that you are recording the call.
SAVE THESE INSTRUCTIONS
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6
FCC, ACTA and IC Information
If this equipment was approved for connection to the telephone network prior to July 23, 2001,
it complies with Part 68 of the Federal Communications Commission (FCC) rules. If the equipment
was approved after that date, it complies with the Part 68 rules and with the Technical
Requirements for Connection of Equipment to the Telephone Network adopted by the
Administrative Council for Terminal Attachments (ACTA). We are required to provide you with the
following information.
1. Product identifier and REN information
The label on the back or bottom of this equipment contains, among other things, an
identifier indicating product approval and the Ringer Equivalence Number (REN). This
information must be provided to your local telephone company upon request. For
equipment approved prior to July 23, 2001, the product identifier is preceded by the
phrase “FCC Reg No.” and the REN is listed separately. For equipment approved after that
date, the product identifier is preceded by “US” and a colon (:). The Analog Gateway has
the REN encoded in the product identifier without a decimal point as the sixth and
seventh characters following the colon. For example, the product identifier
US:AAAEQ03T123XYZ would indicate a REN of 0.3.
The REN is used to determine how many devices you may connect to your telephone line
and still have them ring when you are called. In most, but not all areas, the sum of all
RENS should be five (5.0) or less. You may want to contact your local telephone company
for more information.
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2. Connection and use with the nationwide telephone network
The plug and jack used to connect this equipment to the premises wiring and the
telephone network must comply with the applicable Part 68 rules and technical
requirements adopted by ACTA. A compliant telephone cord with modular plug is
provided with this product. It is designed to be connected to a compatible modular jack
that is also compliant. An RJ11 jack should normally be used for connecting to a single
line and an RJ14 jack for two lines, see the installation instructions in the user’s guide.
This equipment may not be used with coin telephone lines or with party lines. If you have
specially wired alarm dialing equipment connected to your telephone line, ensure that
the connection of this equipment does not disable your alarm equipment. If you have
questions about what will disable the alarm equipment, consult your telephone company
or qualified installer.
3. Repair instructions
If this equipment is malfunctioning, it must be unplugged from the modular jack until the
problem has been corrected. Repairs to this telephone equipment can only be made by
the manufacturer or its authorized agents. For repair procedures, follow the instructions
outlined under "5. How do you get warranty service?" on page 16.
Model Number Facility Interface
Code
Service Order Code Jack Type
SB35010 Analog Gateway N/A N/A RJ-11C
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4. Rights of the telephone company
If this equipment is causing harm to the telephone network, the telephone company may
temporarily discontinue your telephone service. The telephone company is required to
notify you before interrupting service. If advance notice is not practical, you will be
notified as soon as possible.
You will be given the opportunity to correct the problem and the telephone company is
required to inform you of your right to file a complaint with the FCC. Your telephone
company may make changes in its facilities, equipment, operation, or procedures that
could affect the proper functioning of this product. The telephone company is required
to notify you if such changes are planned.
5. Hearing aid compatibility
If this product is equipped with a corded or cordless handset, it is hearing aid compatible.
6. Programming/testing of emergency numbers
If this product has memory dialing locations, you may choose to store police, fire
department, and emergency medical service telephone numbers in these locations. If you
do store these numbers, please keep three things in mind:
a. We recommend that you also write the telephone number on the directory card (if
applicable), so that you can still dial the emergency number manually if the
memory dialing feature does not work.
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9
b. This feature is provided only as a convenience, and the manufacturer assumes no
responsibility for customer reliance upon the memory feature.
c. Testing the emergency telephone numbers you have stored is not recommended.
However, if you do make a call to an emergency number:
You must remain on the line and briefly explain the reason for the call before
hanging up.
Programming/testing of emergency numbers should be performed during
off-peak hours, such as in the early morning or late evening, when
emergency services are usually less busy.
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Part 15 of FCC Rules
Some telephone equipment generates, uses and can radiate radio frequency energy and, if not
installed and used properly, may cause interference to radio and television reception. The
SB35010 Analog Gateway has been tested and found to meet the standards for a Class B digital
device, as specified in Part 15 of the FCC rules.
These specifications are designed to provide reasonable protection against interference in a
residential installation. However, there is no guarantee that interference will not occur in a
particular installation.
If this product causes interference to radio, VCR or television reception when it is in use, you
might correct the interference with any one or all of these measures:
Where it can be done safely, reorient the receiving radio, VCR, or television antenna.
To the extent possible, relocate the radio, VCR, television, or other receiver to increase
the separation between the equipment and the receiver.
If this telephone product runs on AC power, plug your product into an AC outlet that’s
not on the same circuit as one used by your radio, VCR, or television.
Consult a dealer or an experienced radio/TV technician for help.
Modifications to this product not expressly approved by the manufacturer could void the user’s
authority to operate the equipment.
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11
The SB35020 Deskset and SB35025 Deskset have been tested and found to comply with the
limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed
to provide reasonable protection against harmful interference when the equipment is operated
in a commercial environment. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely
to cause harmful interference in which case the user is required to correct the interference at
the user's expense.
This device complies with Part 15 of the FCC rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause undesired operation.
To ensure safety of users, the FCC has established criteria for the amount of radio frequency
energy that can be safely absorbed by a user or bystander according to the intended use of the
product. This product has been tested and found to comply with the FCC criteria. The Deskset
shall be installed and used such that parts of the user's body other than the hands are maintained
at a distance of approximately 20 cm (8 inches) or more. The handset may be safely held against
the user’s ear. If you choose to use a clipping device, please make sure to use only the supplied
AT&T belt clip.
Syn248 - Safety Information i3_(SB35025).fm Page 11 Thursday, October 11, 2012 10:01 AM
12
Industry Canada
Operation in Canada is subject to the following two conditions: (1) this device may not cause
harmful interference, and (2) this device must accept any interference, including interference that
may cause undesired operation.
The term “IC” before the certification/registration number only signifies that the Industry Canada
technical specifications have been met.
The REN for the SB35010 Analog Gateway is 0.1. The REN is an indication of the maximum
number of devices allowed to be connected to a telephone interface. The termination on an
interface may consist of any combination of devices subject only to the requirement that the sum
of the RENs of all the devices does not exceed five.
This product meets the applicable Industry Canada technical specifications.
Ce produit est conforme aux spécifications techniques d'Industrie Canada.
The SB35010 Analog Gateway complies with Canadian ICES-003 Class B digital apparatus
requirements. The SB35020 Deskset and SB35025 Deskset comply with Canadian ICES-003
Class A digital apparatus requirements.
Syn248 - Safety Information i3_(SB35025).fm Page 12 Thursday, October 11, 2012 10:01 AM
13
Limited Warranty
The AT&T brand is used under license. For customer service, repair, replacement, or warranty
service, and all questions about this product, contact the person who installed your system. If
your installer is unavailable, visit our website at www.telephones.att.com/smb or call
1 (888) 386-2006. In Canada, call 1 (888) 469-2005.
1. What does this Limited Warranty cover?
The manufacturer of this AT&T-branded product warrants to the holder of a valid proof of
purchase (“CONSUMER” or “you”) that the product and all accessories provided in the sales
package (“PRODUCT”) are free from defects in material and workmanship, pursuant to the
following terms and conditions, when installed and used normally and in accordance with the
PRODUCT operating instructions. This Limited Warranty extends only to the CONSUMER for
products purchased and used in the United States of America and Canada.
2. What will be done if the PRODUCT is not free from defects in
materials and workmanship during the Limited Warranty period
(“materially defective PRODUCT”)?
During the Limited Warranty period, the manufacturer’s authorized service representative will
repair or replace a materially defective PRODUCT at the manufacturer’s option and without
charge. If the manufacturer repairs the PRODUCT, they may use new or refurbished replacement
Syn248 - Safety Information i3_(SB35025).fm Page 13 Thursday, October 11, 2012 10:01 AM
14
parts. If the manufacturer chooses to replace the PRODUCT, they may replace it with a new or
refurbished PRODUCT of the same or similar design. The manufacturer will retain the defective
parts, modules, or equipment. Repair or replacement of the PRODUCT at the manufacturer’s
option is your exclusive remedy. The manufacturer will return the repaired or replacement
products to you in working condition. You should expect the repair or replacement to take
approximately 30 days.
3. How long is the Limited Warranty period?
The Limited Warranty period for Syn248TM Products extends for TWO (2) YEARS from the date of
purchase. If the manufacturer repairs or replaces a materially defective PRODUCT under the
terms of this Limited Warranty, this Limited Warranty also applies to the repaired or replacement
PRODUCT for a period of either (a) 90 days from the date the repaired or replacement PRODUCT
is shipped to you, or (b) the time remaining on the original two-year Limited Warranty; whichever
is longer.
Syn248 - Safety Information i3_(SB35025).fm Page 14 Thursday, October 11, 2012 10:01 AM
15
4. What is not covered by this Limited Warranty?
This Limited Warranty does not cover:
PRODUCT that has been subjected to misuse, accident, shipping or other physical
damage, improper installation, abnormal operation or handling, neglect, fire, water or
other liquid intrusion; or
PRODUCT that has been damaged due to repair, alteration or modification by anyone
other than an authorized service representative of the manufacturer; or
PRODUCT to the extent that the problem experienced is caused by signal conditions,
network reliability or cable or antenna systems; or
PRODUCT to the extent that the problem is caused by use with non-AT&T accessories;
PRODUCT whose warranty/quality stickers, PRODUCT serial number plates or electronic
serial numbers have been removed, altered or rendered illegible; or
PRODUCT purchased, used, serviced or shipped for repair from outside the United States
of America or Canada, or used for commercial or institutional purposes (including but not
limited to products used for rental purposes); or
PRODUCT returned without a valid proof of purchase (see "6. What must you return with
the PRODUCT to get warranty service?" on page 17); or
Charges for installation or setup, adjustment of customer controls, and installation or
repair.
Syn248 - Safety Information i3_(SB35025).fm Page 15 Thursday, October 11, 2012 10:01 AM
16
5. How do you get warranty service?
To obtain warranty service, contact the person who installed your system. If your installer is
unavailable, visit our website at www.telephones.att.com/smb or call 1 (888) 386-
2006. In Canada, call 1 (888) 469-2005.
The manufacturer will return repaired or replaced PRODUCT under this Limited Warranty.
Transportation, delivery or handling charges are prepaid. The manufacturer assumes no risk for
damage or loss of the PRODUCT in transit. If the PRODUCT failure is not covered by this Limited
Warranty, or proof of purchase does not meet the terms of this Limited Warranty, the
manufacturer will notify you and request that you authorize the cost of repair prior to any
further repair activity. You must pay for the cost of repair and return shipping costs for the repair
of products not covered by this Limited Warranty.
Before calling for service, please review the user’s guide. A check of the PRODUCT's
controls and features may save you a service call. Except as provided by applicable law,
you assume the risk of loss or damage during transit and transportation and are
responsible for delivery or handling charges incurred in the transport of the PRODUCT
to the service location.
Syn248 - Safety Information i3_(SB35025).fm Page 16 Thursday, October 11, 2012 10:01 AM
17
6. What must you return with the PRODUCT to get warranty
service?
You must:
1. Return the entire original package and contents, including the PRODUCT, to the service
location along with a description of the malfunction or difficulty; and
2. Include a “valid proof of purchase” (sales receipt) identifying the PRODUCT purchased
(PRODUCT model) and the date of purchase or receipt; and
3. Provide your name, complete and correct mailing address and telephone number.
7. Other limitations
Unless you purchase an Extended Warranty, this Limited Warranty is the complete and exclusive
agreement between you and the manufacturer of this AT&T branded PRODUCT. It supersedes all
other written or oral communications related to this PRODUCT. The Limited Warranty exclusively
describes all of the manufacturer’s responsibilities regarding the PRODUCT. There are no other
express warranties. No one is authorized to make modifications to this Limited Warranty and you
should not rely on any such modification.
State/Provincial Law Rights: This Limited Warranty gives you specific legal rights, and you may
also have other rights which vary from state to state or province to province.
Syn248 - Safety Information i3_(SB35025).fm Page 17 Thursday, October 11, 2012 10:01 AM
18
Limitations: Implied warranties, including those of fitness for a particular purpose and
merchantability (an unwritten warranty that the PRODUCT is fit for ordinary use), are limited to
one year from date of purchase. Some states/provinces do not allow limitations on how long an
implied warranty lasts, so the above limitation may not apply to you. In no event shall the
manufacturer be liable for any indirect, special, incidental, consequential or similar damages
(including, but not limited to lost profits or revenue, inability to use the PRODUCT or other
associated equipment, the cost of substitute equipment, and claims by third parties) resulting
from the use of this PRODUCT. Some states/provinces do not allow the exclusion or limitation of
incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Please retain your original sales receipt as proof of purchase.
8. Extended Warranty
At its sole discretion, Advanced American Telephones may offer an extended warranty program,
which you may purchase for additional warranty protection.
Syn248 - Safety Information i3_(SB35025).fm Page 18 Thursday, October 11, 2012 10:01 AM
Syn248 - Safety Information i3_(SB35025).fm Page 19 Thursday, October 11, 2012 10:01 AM
www.telephones.att.com/smb
© 2012 Advanced American Telephones. All Rights Reserved.
AT&T and the AT&T logo are trademarks of AT&T Intellectual Property
licensed to Advanced American Telephones, San Antonio, TX 78219.
Syn248TM is a trademark of Advanced American Telephones.
Printed in China Issue 3 09/12
Syn248 - Safety Information i3_(SB35025).fm Page 20 Thursday, October 11, 2012 10:01 AM
© 2012 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced
American Telephones, San Antonio, TX 78219. Synapse® is a registered trademark of Advanced American Telephones. Issue 9.0 09/12
AT&T SB67020/SB67025 Deskset
T
&T SB67020/SB67025 Deskset
User’s Guide
2
Synapse SB67020/SB67025 Deskset User’s Guide
C
ONTENTS
Preface ..............................................................................................................6
Additional Documentation .................................................................................................................................6
Topic Navigation .....................................................................................................................................................7
Text Conventions....................................................................................................................................................7
Overview...........................................................................................................8
Synapse System Overview .................................................................................................................................9
SB67020/025 Deskset Description............................................................................................................ 10
Deskset Hard Keys............................................................................................................................. 11
Modes of Operation ........................................................................................................................................... 12
Call Appearance Mode .................................................................................................................... 12
Line Appearance Mode.................................................................................................................... 12
Setting Your Password...................................................................................................................................... 13
Soft Keys.................................................................................................................................................................. 13
Scroll Indicators ................................................................................................................................................... 13
Deskset Status Indicators................................................................................................................................ 14
Call Indicators ....................................................................................................................................................... 15
Call Indicators in Call Appearance mode............................................................................... 16
Call Indicators in Line Appearance mode.............................................................................. 17
Call Status Icons................................................................................................................................. 18
Call Status LEDs.................................................................................................................................. 18
Programmable Feature Keys ......................................................................................................................... 19
Programmable Feature Key LEDs............................................................................................... 20
Dial-Pad Entry ....................................................................................................................................................... 21
Using the Speakerphone.................................................................................................................................. 22
Using Help Screens............................................................................................................................................. 22
About the Auto Attendant .............................................................................................................................. 23
Caller Options ...................................................................................................................................... 23
Outgoing Calls...............................................................................................24
Active Call Screen............................................................................................................................................... 25
Predialing................................................................................................................................................................. 26
Live Dialing ............................................................................................................................................................. 27
Making a Call from a List................................................................................................................................. 28
Calling a Busy Extension ................................................................................................................................. 29
3
Synapse SB67020/SB67025 Deskset User’s Guide
Making an Intercom Call.................................................................................................................................. 30
Calling a Restricted Number.......................................................................................................................... 31
Calling Restricted Numbers on Your Extension.................................................................. 31
Calling Restricted Numbers Using Another Extension .................................................... 31
Incoming Calls ...............................................................................................32
Incoming Call Screen......................................................................................................................................... 33
Incoming Call Indication .................................................................................................................................. 34
Call Appearance Mode .................................................................................................................... 34
Line Appearance Mode.................................................................................................................... 34
Answering a Call.................................................................................................................................................. 35
Ignoring a Call....................................................................................................................................................... 36
Forwarding All Calls........................................................................................................................................... 37
Call Screening ....................................................................................................................................................... 38
Auto Answering.................................................................................................................................................... 39
Answering Direct Intercom Calls................................................................................................ 40
Answering Calls in the Call Queue............................................................................................................. 41
Answering Calls from Idle Mode................................................................................................. 41
Viewing the Queued Calls List..................................................................................................... 41
Call Management ..........................................................................................42
Call Management................................................................................................................................................. 43
Putting a Call on Hold in Call Appearance Mode............................................................................... 44
Putting a Call on Hold in Line Appearance Mode .............................................................................. 45
Transferring a Call in Call Appearance Mode ....................................................................................... 46
Transferring a call to a busy extension................................................................................... 47
Transferring a Call in Line Appearance Mode....................................................................................... 48
Making a Conference Call............................................................................................................................... 49
Putting a Conference on Hold..................................................................................................... 50
Ending a Conference ........................................................................................................................ 50
Parking a Call........................................................................................................................................................ 51
Retrieving a Parked Call ................................................................................................................. 52
Call Management with one Call Appearance........................................................................................53
Call Management Using a Headset ............................................................................................................ 53
Accessing Items in Lists ..............................................................................54
Accessing the Queued Calls List ................................................................................................................. 55
Accessing the Park List .................................................................................................................................... 56
Accessing the Extension List ......................................................................................................................... 57
Accessing the Redial List................................................................................................................................. 58
Dialing a Redial Number................................................................................................................. 58
Deleting Redial Entries .................................................................................................................... 59
Searching the Extension or Directory Lists Using the Dial Pad................................................... 60
Accessing the Held Calls List ........................................................................................................................ 61
Directory .........................................................................................................62
Using the Directory............................................................................................................................................. 63
Viewing and Calling Directory Entries....................................................................................................... 64
Creating a New Personal List Entry ........................................................................................................... 65
4
Synapse SB67020/SB67025 Deskset User’s Guide
Editing a Personal List Entry.......................................................................................................................... 66
Storing Directory Entries from the Call Log or Redial List............................................................. 67
Deleting a Personal List Entry ...................................................................................................................... 68
Sorting Directory Entries.................................................................................................................................. 69
Voicemail ........................................................................................................70
Voicemail Overview ............................................................................................................................................ 71
Group Mailbox Overview ................................................................................................................ 72
Accessing Your Messages ............................................................................................................................... 74
Message Playback.............................................................................................................................. 75
Calling the Messenger ..................................................................................................................... 76
Forwarding a Message..................................................................................................................... 77
Forwarding a Voicemail Message ...................................................................................... 77
Recording an Introduction to Send with a Forwarded Message........................ 78
Sending a New Message to a Distribution List..................................................................................... 79
Deleting Messages.............................................................................................................................................. 80
New Message Status Indications ................................................................................................................. 81
Accessing Your Voicemail Remotely.......................................................................................................... 82
Call Log ...........................................................................................................85
Using the Call Log .............................................................................................................................................. 86
Managing Missed Calls...................................................................................................................................... 88
Listening to Voicemail From the Call Log.............................................................................. 89
Storing Call Log Entries.................................................................................................................................... 90
Deleting Call Log Entries................................................................................................................................. 91
Paging..............................................................................................................92
Sending a Page..................................................................................................................................................... 93
Deskset Settings ...........................................................................................94
Deskset Menu........................................................................................................................................................ 95
Features.................................................................................................................................................................... 96
User Settings.......................................................................................................................................................... 98
Greetings ................................................................................................................................................ 99
Voicemail Greetings................................................................................................................100
Name Recording.......................................................................................................................102
Call Management .............................................................................................................................103
Call Forward All and Call Forward–No Answer........................................................104
Automatic Answering.............................................................................................................106
Deskset Settings ...............................................................................................................................108
Display...........................................................................................................................................109
Sounds...........................................................................................................................................110
Volume Settings .......................................................................................................................111
Preferred Audio Mode ...........................................................................................................112
Directory Settings.............................................................................................................................113
Setting and Changing Your Password ...................................................................................114
Changing Your Password.....................................................................................................115
Registering an Optional Cordless Headset .........................................................................116
5
Synapse SB67020/SB67025 Deskset User’s Guide
Deregistering a Cordless Headset ...........................................................................................117
Deregistering the Cordless Headset without the Deskset..................................117
Cordless Accessory Registration and Deregistration Time-Out................................118
Setting the Voicemail to Email Mode.....................................................................................119
Admin Settings....................................................................................................................................................120
Deskset Information.........................................................................................................................................121
Auto-Attendant Settings................................................................................................................................122
Using Do Not Disturb (DND) ........................................................................................................................123
Web Interface ............................................................................................. 124
Accessing the Web User Interface (WebUI).........................................................................................125
Error Handling....................................................................................................................................126
Basic Settings......................................................................................................................................................127
Personal Directory ............................................................................................................................................129
Quick Dial..............................................................................................................................................................131
Voicemail Distribution .....................................................................................................................................132
Help ..........................................................................................................................................................................135
Troubleshooting ......................................................................................... 136
Common Troubleshooting Procedures...................................................................................................137
Display Messages...............................................................................................................................................138
Calls Generally....................................................................................................................................................140
Incoming Calls.....................................................................................................................................................144
Outgoing Calls ....................................................................................................................................................147
Voicemail ...............................................................................................................................................................149
Other Deskset Features..................................................................................................................................152
WebUI......................................................................................................................................................................154
PC/Deskset Interaction ..................................................................................................................................155
Appendixes.................................................................................................. 156
Appendix A: Soft Keys.....................................................................................................................................156
Appendix B: Technical Specifications......................................................................................................158
Appendix C: Maintenance..............................................................................................................................159
Appendix D: Important Safety Instructions...........................................................................................160
Appendix E: GPL License Information .....................................................................................................161
Glossary ....................................................................................................... 162
Preface 6
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents
P
REFACE
This User’s Guide provides instructions for using your Synapse SB67020/SB67025
Deskset telephone with software version 3.0.0 or newer. See page 121 for instructions
on checking the software version on the Deskset. Although the Quick Start Guide also
includes information on using the Deskset, this guide has information on setting up the
SB67020/SB67025 Deskset and more complete information on feature usage.
Before using this AT&T product, please read “Appendix D: Important Safety Instructions”
on page 160. Please thoroughly read this user’s guide for all the feature operations and
troubleshooting information necessary to operate your new AT&T product.
Additional Documentation
Downloadable copies of all Synapse documents, including user’s and
administrator’s guides, installation instructions and Quick Start Guides, are
available at www.telephones.att.com/synapseguides.
For customer service or product information, contact the person who installed
your system. If your installer is unavailable, visit our web site at
www.telephones.att.com/smb or call 1 (888) 916-2007. In Canada,
dial 1 (888) 883-2474.
Preface 7
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents
Topic Navigation
This Synapse SB67020/SB67025 Deskset User’s Guide features easy navigation between
topics and the ability to return to your original topic.
Text in blue indicates a link to another page in the document. Bold text in blue
indicates a hyperlink to an external web site.
You can also click the arrows at the bottom of the page to move around this document.
Text Conventions
Table 1 lists text formats and describes how they are used in this guide.
Go back to the last page viewed.
Go to the previous page.
Go to the next page.
Table 1. Description of Text Conventions
Text Format Description
Screen Identifies text that appears on a device screen or
a WebUI page in a title, menu, or prompt.
HARD KEY or DIAL-PAD KEY Identifies a hard key, including the dial-pad keys.
Identifies a soft key.
Line Appearance
mode
Text in the left-hand margin identifies a step or
paragraph that applies to a specific configuration
or Synapse device.
Example of a Note.
Example of a Caution.
CallFwd
Notes provide important information
about a feature or procedure.
A caution means that loss of data or
unintended circumstances may result.
Overview 8
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents
CHAPTER
1
O
VERVIEW
The Synapse® Business Phone System from AT&T is for businesses that need up to 100
extensions. This system is scalable from 1 to 39 outside lines, so as your business grows,
your phone system can too. The Synapse Business Phone System provides simplicity
without sacrifice—it's simple to install, manage, and use, without sacrificing any of the
features you need and expect from a business telephone system.
This chapter introduces the SB67020/025 Deskset and provides an overview of the
Synapse System and the external features of the Deskset.
The SB67025 Deskset allows you to register a compatible AT&T DECT Cordless Headset
for hands-free phone conversations. For more information, see “Registering an Optional
Cordless Headset” on page 116.
“Synapse System Overview” on page 9
“SB67020/025 Deskset Description” on page 10
“Modes of Operation” on page 12.
Overview 9
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents
Synapse System Overview
Your Deskset is part of the Synapse System. Synapse differs from conventional telephone
systems in that calls are not coordinated by a central controller. Instead, Synapse uses
a distributed control system over a Local Area Network (LAN). Figure 1 illustrates a
sample system.
Figure 1. Sample Synapse System
blue lines = telephone
green line = T1
red lines = Ethernet
orange lines = audio
Overview 10
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents
SB67020/025 Deskset Description
The key external features of the Deskset are shown in Figure 2 and described in Table 2.
Figure 2. Deskset Layout
Table 2 Deskset Features
1. Liquid Crystal Display (LCD) Provides controls and information for using the
Deskset.
2. Soft Keys Three keys that produce different actions,
depending on the LCD labels.
3. Handset Traditional 2-conductor wiring (FXO—Foreign
Exchange Office Ports).
4. Hard Keys Fixed-function keys. See “Deskset Hard Keys” on
page 11.
5. Programmable Feature Keys Provide easy access to various call functions.
6. Display Keys Control menu functions shown in the display.
7. Navigation Moves the cursor up (U), down (V), left (Y), right
(Z) on the display.
8. Voicemail Indicator Illuminates when there are new Voicemail
messages.
1
2
4
35
6
7
8
Overview 11
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents
Deskset Hard Keys
The hard keys include the standard telephone dial-pad keys and a set of function keys.
The Deskset hard keys are identified in Figure 3 and described in Table 3.
Figure 3. Deskset Function Keys
Table 3 Deskset Function Keys
1. VOL+/VOL– Increases/decreases the ringer and voice volume.
2. HEADSET Routes audio to headset. Can be used to go off hook.
3. HOLD Puts the current active call on hold. Allows access to other calls
and features while maintaining call connection.
4. MUTE Mutes the microphone. When on, the other party cannot hear you.
5. SPEAKER During a call, switches voice to and from the speakerphone. Can be
used to answer or start a call, or to hang up.
1 2
3
4
5
Overview 12
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents
Modes of Operation
The system administrator can configure the Synapse system to operate in one of two
different modes: Call Appearance mode and Line Appearance mode. Desksets operate
differently in each mode. The appearance mode affects how you make, answer, and
manage calls. Each mode provides a unique set of configurable features. This User’s
Guide includes information about, and procedures for, both Call Appearance mode and
Line Appearance mode.
You know your Deskset is in Call Appearance mode when the Idle screen displays New
Missed Calls as shown in Figure 4. The Idle screen appears when the Deskset is first
turned on and when there is no call activity. In Line Appearance mode, the Deskset does
not display missed calls.
Figure 4. Idle Screen in Call Appearance mode
Call Appearance Mode
In Call Appearance mode, the system administrator can configure your Deskset with up
to 10 virtual “lines” on which you can make and receive calls. These lines are called Call
Appearances in this User’s Guide. You can use Call Appearances for calls to and from
external numbers (232-555-0176, for example) or other Synapse Deskset extensions
(Extension 220, for example). You can access each Call Appearance by pressing a
Programmable Feature Key as shown in Figure 2 on page 10. By default, the top two
Programmable Feature Keys on the SB67020/025 Deskset are Call Appearance keys.
Line Appearance Mode
In Line Appearance mode, each line also corresponds to a Programmable Feature Key on
the Deskset. These are called Line Appearance keys in this User’s Guide. Unlike Call
Appearance mode, each Line Appearance key represents an actual physical line
connected to the PSTN Gateway (the Synapse system can have up to four PSTN Gateways
providing up to 16 lines). The system administrator can configure your Deskset with up
to 9 lines on which you can make and receive external calls. One Programmable Feature
Key is reserved for “Intercom” calls to other Synapse Deskset extensions.
Other Desksets in the system share these lines and display the line status. Incoming calls
on a line ring at all Desksets that share that line. The Line Appearance key LED indicates
whether a line is ringing, busy, or on hold.
Wed Sep 08 11:09AM
John Smith EXT 219
3 New Mis s ed Calls
2 New Messages
Message Status
Number of new,
unreviewed voice
messages.
Your Extension
Number
Extension numbers
may be 3 or 4 digits.
Date and Time
Extension Name
Name assigned to
this Deskset
New Missed Calls
Number of new calls whose
call information has not been
reviewed. (Call Appearance
mode only)
Overview 13
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents
The Line Appearance keys are used for receiving and making calls to external numbers.
To call another extension in your office, you must use an Intercom key. By default, the
Intercom key is the bottom Programmable Feature Key, but your system administrator
can configure additional Intercom keys.
Setting Your Password
You can protect your Deskset by setting a password that prevents other users from
accessing your User Settings and Voicemail. If you create a password, you will need to
enter it before accessing User Settings, Voicemail, and the WebUI. You will also need to
enter your password before calling a restricted number. See “Calling a Restricted
Number” on page 31.
For more information, see “Setting and Changing Your Password” on page 114.
Soft Keys
Soft keys are a set of three context-sensitive keys that provide functions based on what
you are doing on the Deskset. The top example as illustrated in Figure 5 shows the soft
key labels on the active call screen in Call Appearance mode.
The soft key labels change according to the current task. For example, if you are holding
a call, the key labels displayed are different from those displayed if you are making a call.
See “Appendix A: Soft Keys” on page 156 for an alphabetical list of the labels that appear
above the soft keys.
The top example shows the soft key labels for the soft keys on the active call screen.
The bottom example shows soft keys with and that indicate the feature
uses more than three soft keys. To view the additional keys, press Y or Z.
Figure 5. Soft Keys and Scroll Indicators
Scroll Indicators
When scroll indicators appear in the upper right-hand corner of the display, as shown in
Figure 5, you can press U and V on the Navigation key to view the next entry or the
next screen.
Scroll Indicators
Soft Keys
Change according
to the current task.
Overview 14
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents
Deskset Status Indicators
Status indicators appear in the upper right-hand corner of the Deskset display, as shown
in Figure 6 and as described in Table 4.
Figure 6. Sample Status Indicator
Table 4 Status Indicators
Icon Status
1, 2, 3... Indicates the number of the associated Call Appearance or Line
Appearance key.
Audible Ring Delay is 10 seconds. The number indicates the delay you
have set.
Ringer volume set to zero. The ringer is silent.
FWD Call Appearance mode only—Call Forward All is ON.
ANS Auto Answer is ON. See “Auto Answering” on page 39.
DND Do Not Disturb is ON.
INT Direct Intercom is ON.
Less than five minutes of Voicemail recording time is available.
Voicemail is full.
Status
Indicator Area
Overview 15
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents
Call Indicators
When the Deskset has an incoming, ongoing, or Held call, information about the call
appears on the display. The Deskset screen displays one call at a time. You can access
each call by pressing a Call Appearance or Line Appearance key. The LEDs in these keys
reflect the call status. See “Call Status LEDs” on page 18.
During a call, icons show call status and soft keys show the optional actions to take as
shown in Figure 7. The icon changes according to the call status. See “Call Status Icons”
on page 18 for a complete description of the available icons.
The Call Timer displays the duration of the current call status, such as how long the call
has been held.
If you subscribe to caller ID, Call Information consists of the phone number for all calls.
Incoming calls also have the name if it is sent with the phone number.
Figure 7. Active Call Screen (Call Appearance mode shown)
Call Information
Call Status Icon
Call Timer
The Park soft key does not appear
in Line Appearance mode.
Overview 16
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents
Call Indicators in Call Appearance mode
When there are multiple calls in Call Appearance mode, S and T icons indicate the
presence of other calls.
Review calls by pressing U or V on the Navigation key shown in Figure 2 on page 10.
Reviewing calls does not access the calls. Press a Call Appearance key to answer a call
or take a call off hold.
While you are on an active call and another call comes in, the incoming call screen takes
over the display. You can:
answer the call by pressing the flashing green Call Appearance key or by
pressing . The previous active call is put on hold.
return to the active call screen by pressing (ringing is silenced) or by
pressing U or V (the ringing continues). Unanswered incoming calls are
forwarded according to the Call Forward–No Answer setting customized by the
system administrator.
forward the incoming call to voicemail by pressing . Your conversation
with the first call continues, but the screen stays with the second call. You can
press:
z or U or V to return to the first call screen.
z to listen to the message that the second caller is leaving. The first
call is put on hold.
z to interrupt the second caller’s message and answer the call.
When all the Call Appearances are in use:
You cannot start a new call by lifting the handset, or by pressing SPEAKER or
HEADSET. Instead, the screen briefly displays Call capacity reached. Park or
end a Call to make a Call Appearance available.
Incoming calls are forwarded according to the Call Forward–No Answer setting
customized by the system administrator. The default setting for Call Forward–No
Answer is Voicemail.
Answer
Ignore
FwdVM
Clear
Listen
Answer
Overview 17
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Call Indicators in Line Appearance mode
In Line Appearance mode, Line Appearance key LEDs indicate the presence of other calls.
While you are on an active call and another call comes in, the incoming call screen takes
over the display. You can:
answer the call by pressing the flashing green Line Appearance key or by
pressing . The previous active call is put on hold.
return to the active call screen by pressing .
When all the lines are in use:
You cannot start a new call by lifting the handset, or by pressing SPEAKER or
HEADSET. Instead, the screen briefly displays All Lines Busy.
Unanswered incoming calls are forwarded according to the Call Forward–No
Answer setting customized by the system administrator. Each line can have a
different forwarding destination. Unanswered Intercom calls are forwarded
according to a separate Call Forward-No Answer setting also customized by the
system administrator. This setting is specific to your Deskset.
Answer
Ignore
Overview 18
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Call Status Icons
Table 5 shows and describes the call status icons. The number beside an icon indicates
the number of the associated Call Appearance or Line Appearance key. See
“Programmable Feature Keys” on page 19 for a complete description.
Call Status LEDs
The Call Status LEDs flash to indicate call status as described in Table 6.
Table 5 Call Status Icons
Icon Status Icon Status
Off Hook
Indicates that you have lifted the
handset, pressed SPEAKER or
HEADSET, or you are on a phone
call.
Ringing Call and Ignored Call
Indicates an incoming call.
Conference
Indicates a conference call.
Ringing Ring Group or Call Queue Call
and Ignored Ring Group or Call Queue
Call
Call Appearance mode only—
Indicates incoming Ring Group or Call
Queue calls.
Conference On Hold
Indicates you have put a conference
call on hold.
On Hold
Indicates you have put the call on hold.
Call Screening
Call Appearance mode only—
Indicates the caller is leaving a
message. You can answer the call,
listen to the recording in progress,
or return to the idle screen.
Call Forwarded
Indicates an internal call forwarded
beyond your originally dialed number.
Table 6 Call Status LED Activity
Call Appearance Mode Line Appearance Mode
LED Activity Description LED Activity Description
Off No Call Off No Call
Steady GREEN Active Call Steady GREEN Active call
Fast Flash GREEN Ringing Call Fast Flash GREEN Ringing call
Slow Flash ORANGE Held Call Slow Flash GREEN Call held at your Deskset
Steady ORANGE Active call at another Deskset
Flash ORANGE Call held at another Deskset
Overview 19
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Programmable Feature Keys
The Deskset has ten Programmable Feature keys as shown in Figure 2 on page 10. In
Call Appearance mode, key 1 (top) is a Call Appearance, and is not programmable. Your
system administrator can program the other nine keys to be used as Call Appearances,
function keys, or Quick-Dial keys. See “Quick Dial” on page 131 to add Quick Dial entries.
In Line Appearance mode, key 10 (bottom) is an Intercom key, and is not programmable.
Press this key to call another extension. Your system administrator can program the
other nine keys to access external lines or for other functions, including Quick Dial.
Table 7 and Table 8 list the default functions for the Programmable Feature keys in Call
Appearance mode and Line Appearance mode. Your key assignments may be different.
Table 9 on page 20 has a complete list of possible Programmable Feature Key
assignments.
Table 7 Programmable Feature Key Default Functions (Call Appearance Mode)
Key Function Label For more information, see...
1Call 1a
a. Non-programmable.
“Call Indicators” on page 15
2Call 2
3Park List “Accessing the Park List” on page 56
4Page “Sending a Page” on page 93
5Do Not Disturb “Using Do Not Disturb (DND)” on page 123
6Call Forward All “Call Forward All and Call Forward–No Answer” on
page 104
7Redial “Accessing the Redial List” on page 58
8Directory “Using the Directory” on page 63
9Call Log “Using the Call Log” on page 86
10 Messages “Voicemail Overview” on page 71
Table 8 Programmable Feature Key Default Functions (Line Appearance Mode)
Key Function Label For more information, see...
1Line 1 “Line Appearance Mode” on page 12
2Line 2
3Line 3
4Line 4
5Page “Sending a Page” on page 93
6Redial “Accessing the Redial List” on page 58
7Directory “Using the Directory” on page 63
8Call Log “Using the Call Log” on page 86
9Messages “Voicemail Overview” on page 71
10 Intercoma
a. Non-programmable.
“Making an Intercom Call” on page 30
Overview 20
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Programmable Feature Key LEDs
The Programmable Feature Keys have two-color LEDs to signal the status of some
functions. The LED flash patterns indicate call and feature status as described in Table 9.
Table 9 Programmable Feature Keys LED Activity
Key LED Activity Description
Call 1, Call 2, Call 3,..., Call 10 Off No call
(Call Appearance mode only) Steady GREEN Active call
Quickly Flashing GREEN Ringing call
Slowly Flashing ORANGE Held call
Line 1, Line 2, Line 3...
(Line Appearance mode only)
Off No call
Steady GREEN Active call
Quickly Flashing GREEN Ringing call
Slow Flash GREEN Call held at your Deskset
Steady ORANGE Active call at another Deskset
Flash ORANGE Held call at another Deskset
Extension Monitor (monitors activity at
another extension)
(Call Appearance mode only)
Off No call
Steady GREEN Active call, or paging
Quickly Flashing GREEN Ringing call
Slow Flash GREEN Call held
Steady ORANGE Do Not Disturb
Park List (Call Appearance mode only) Off Not applicable
Page Off No page
Steady GREEN Making page
Quickly Flashing GREEN Receiving page
Do Not Disturb Off DND off
Steady ORANGE DND on
Call Forward All
(Call Appearance mode only)
Off Call Fwd All OFF
Steady ORANGE Call Fwd All ON
Redial Off Not applicable
Directory Off Not applicable
Call Log Off No new calls
Steady ORANGE One or more new missed calls
Messages Off No new messages
Steady ORANGE One or more new messages
Call Queue
(Call Appearance mode only)
Off No calls waiting
Slowly Flashing ORANGE
One or more calls in the queue
Overview 21
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Dial-Pad Entry
Use the dial-pad keys to enter letters and numbers into a text field. Keys 2, 3, 4, 5, 6,
and 8 have three assigned letters, while keys 7 and 9 have four assigned letters, as
shown in Figure 8.
Figure 8. Dial Pad
Pressing 1 once enters a space; pressing it twice enters a 1.
Pressing a key numbered 2 to 9 enters characters in the following order:
1. Upper-case letters.
2. Key number.
3. Lower-case letters.
For example, pressing 2 cycles through A, B, C, 2, a, b, c. Pressing 7 cycles through P, Q,
R, S, 7, p, q, r, s.
For text fields that accept only numbers, pressing a key once enters a number.
You can enter special characters by pressing the # and * keys.
Press # to cycle through the special characters # & ‘ , – . @ (in that order).
Press * to cycle through the special characters ! ( ) * + ? (in that order).
Auto Attendant
(Call Appearance mode only)
Off Not applicable
Quick Dial Off Not applicable
Held Calls List
(Line Appearance mode only)
Off Not applicable
Intercom
(Line Appearance mode only)
Steady GREEN Active call
Quickly flashing GREEN Incoming call
Slowly flashing GREEN Held call
Help Off Not applicable
Table 9 Programmable Feature Keys LED Activity (Continued)
Key LED Activity Description
12 3
45 6
789
0
ABC DEF
GHI JKL MNO
PQRS TUV WXYZ
OPER
#
*
Overview 22
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Using the Speakerphone
When the speakerphone is active, the SPEAKER key is lit.
To use the speakerphone:
1. To initiate a call, press SPEAKER. The key lights up and you hear a dial tone. Begin
dialing.
2. To end a call, press SPEAKER. The key light goes out.
During an active call, if you are using the handset or a corded headset, pressing SPEAKER
switches audio to the speakerphone. If the handset is not “hung up,” pressing SPEAKER
switches audio between the handset and the speakerphone.
Using Help Screens
You can view Help on the Deskset screen. These are very brief descriptions of how to use
some of the features.
To use the Deskset Help:
1. Press MENU, then 1, and then 0.
A menu of help items appears.
2. Press U and V to scroll to the desired help item.
3. Press SELECT.
4. Press CANCEL to return to the previous menu.
Overview 23
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About the Auto Attendant
The Synapse system features an Auto Attendant that answers incoming calls and
automatically transfers them to an interactive voice menu that can guide callers to the
desired extension or extension’s voicemail. Different menus can be set for different times
of day.
In Line Appearance mode, the Auto Attendant can be enabled to answer calls during
periods when your office is closed or when calls go otherwise unanswered.
In Call Appearance mode, the Auto Attendant is usually enabled. When the Auto
Attendant is disabled, all external calls go to the system operator or to a target that the
system administrator assigns, which could be a group of extensions.
The default menu instructs callers to “Enter the extension number or enter 0 for the
operator.” Your system administrator can create customize menus with your own
greeting message and instructions to callers.
The Auto Attendant may be set up so that callers can access the Auto Attendant
directory. This allows callers to use any touch-tone phone's dial pad to spell your name,
followed by pressing the pound (#) sign, to reach your extension.
You may want to give your extension number to frequent callers so they can easily dial
your extension number when the Auto Attendant answers.
Caller Options
Until callers get through to a live person, they can press 0 at any time to redirect their
call to the system operator, if the system administrator has enabled this feature.
When a caller is redirected to Voicemail, the caller has the option to press 5 to skip the
greeting.
If your system administrator has set up Direct Inward Dialing (available in Call
Appearance mode only), callers can dial the Direct Inward Dial telephone number to
reach you directly, bypassing the Auto Attendant. Your callers can also call your
company's main number and be transferred to your extension.
Outgoing Calls 24
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CHAPTER
2
O
UTGOING
C
ALLS
The SB67020/025 Deskset provides several methods for making a call. If you are in Idle
mode or have calls on hold, you can predial a phone number and then go off hook to
call the number. You can make a call at any time by choosing an off-hook method, then
dialing a number. This is referred to as Live Dialing. You can also predial or live dial using
phone numbers from lists, such as the Directory, Call Log, Redial, Quick Dial, and
Messages.
In Call Appearance mode, you can dial the extension for the system operator by pressing
0 (zero).
The procedures in this chapter apply to both Call Appearance and Line Appearance
mode, unless otherwise noted.
“Active Call Screen” on page 25
“Predialing” on page 26
“Live Dialing” on page 27
“Making a Call from a List” on page 28
“Calling a Busy Extension” on page 29
“Making an Intercom Call” on page 30.
Outgoing Calls 25
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Active Call Screen
The Active Call screen, as shown in Figure 9, appears while you are on a call.
Figure 9. Active Call Screen (Call Appearance Mode Shown)
Table 10. Active Call Screen Description
Key Description
Begins transfer of a call.
Begins a conference call.
Call Appearance mode only—Parks an external call.
Line Appearance mode only—Simulates a hook flash, which signals your
telephone service provider to activate a feature (external calls only).
Pa r k
0:05
9-232-555-0176
Transfer Conf
1
Call Timer
Called Phone
Number Call-Status Icon
Transfer
Conf
Park
Flash
Outgoing Calls 26
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Predialing
Predial is only available when the Deskset is idle or when all calls are on hold. In Predial
mode, there is no dial tone. You can only predial one phone number at a time. To begin
Predial, press a dial-pad key.
To make a Predial call:
1. Using the dial pad, enter the phone number (for example: 9-232-555-0176). The
predial screen appears.
Before you call the number, you can press:
to store the number in your Personal list.
to insert a two-second pause into the phone number.
to delete the last digit entered.
CANCEL to cancel predial.
2. Lift the handset, or press SPEAKER, HEADSET, or press a Call Appearance or Line
Appearance key to go off hook and call the number.
HI
Store Pa u s e
Backspc
For external calls, dial 9 or whatever digit, if any, that must be dialed first.
Store
Pause
Backspc
Outgoing Calls 27
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Live Dialing
You can make a call by going off hook, then dialing a phone number.
To dial a live number:
1. Do one of the following to go off hook (to hear the dial tone) from Idle mode:
Lift the handset.
Press SPEAKER or HEADSET.
Press an available Call Appearance or Line Appearance key.
2. Enter the number you want to dial.
Call Appearance mode only—For external calls, enter 9 or whatever digit, if any,
that must be dialed first.
The Active Call screen appears (Call Appearance mode shown).
HI
1
Ex tL is t Par kL is t Pa g e
Pa r k
0:05
9-232-555-0176
Transfer Conf
1
You can also make a call by pressing a Quick Dial key if your Deskset has any
Quick Dial keys configured.
Call Appearance mode only—If your Deskset has an Extension Monitor key
configured, you can press it to dial the extension that your Deskset monitors.
Outgoing Calls 28
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Making a Call from a List
To make a call from a list:
1. Access the desired list entry. For example, in Call Appearance mode, press MENU,
then 1, and then 7. The Directory screen appears. See “Accessing Items in Lists” on
page 54.
2. Press V or U until the desired entry appears.
3. Press or SELECT to dial the displayed number. The Deskset dials the number
and the Active Call screen appears (Call Appearance mode shown).
H
CallLastNmeNew
Call
Pa r k
&
H
Transfer Conf
1
Phone numbers are dialed as they appear in the lists. Call Appearance
mode only—For external calls, enter 9 or whatever digit, if any, that must
be dialed before the phone number. When you dial from the Call Log, any
required external calling prefix is automatically added.
Outgoing Calls 29
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Calling a Busy Extension
If you call an extension that is on a call or busy, your Deskset displays the Extension
Status screen, shown in Figure 10. The Extension Status screen notifies you that the other
party may not be available to answer your call. When the Extension Status screen
appears, you can choose to call the other Deskset anyway, or go directly to the Deskset’s
voicemail.
If the other extension is on an active call or is paging, the Extension Status reads on a
call.
If the other extension has Do Not Disturb ON, the Extension Status reads Busy.
Figure 10. Extension Status Screens
When the Extension Status screen appears, you can press:
to call the other extension. Your incoming call appears on the other
Deskset’s screen.
to go directly to the other extension’s Personal Mailbox. If you leave a
message, the other extension displays a New Message notification on the
Deskset Idle screen.
CANCEL or hang up using the handset or SPEAKER key to return your Deskset
to the previous screen.
The Extension Status screen applies to internal calls in Call Appearance mode
only.
Extension with Active Call or Paging Extension with DND ON
Continue
Go Vmail
Outgoing Calls 30
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Making an Intercom Call
To make an internal (extension-to-extension) call, you must press the Intercom key. By
default, Programmable Feature Key 10 is an Intercom key, as shown in Figure 11, but
your system administrator can configure additional Intercom keys to give you more
Intercom lines.
By default, your Deskset uses an outside line any time you go off hook by lifting the
handset, pressing SPEAKER, or by some other method. However, your system
administrator can configure your Deskset to use the Intercom line any time you go off
hook.
Figure 11. Intercom Programmable Feature Key
To make an intercom call:
1. With the Deskset in Idle mode, go off hook by lifting the handset, pressing SPEAKER,
or by some other method.
2. If necessary, press the INTERCOM key, then dial the extension number.
Instead of dialing after pressing the INTERCOM key, you can press ,
highlight the desired extension number, then press SELECT to dial the number.
3. When your Intercom call is answered, the Active Call screen appears.
Intercom Calls apply to Line Appearance mode only.
ExtList
Outgoing Calls 31
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Calling a Restricted Number
Your system administrator can configure Call Restriction settings that may prohibit you
from making calls to certain types of numbers — international long-distance numbers,
for example.
Call Restriction settings are specific to each extension in the system. For example, your
extension may have no call restrictions, but other users may be restricted to making only
local calls from their Desksets.
You can always answer and transfer incoming calls from restricted numbers.
To call a restricted number, you must create a User Password on the User Settings menu
or the WebUI. To create a User Password, see “Setting and Changing Your Password” on
page 114.
Calling Restricted Numbers on Your Extension
You cannot complete a call to a number that the system administrator restricted for your
Deskset. If you dial a restricted number and go off hook, a password screen appears. After
you enter your extension number and password, the Restricted Call screen appears, as
shown in Figure 12.
Figure 12. Restricted Call
You can press CANCEL or hang up to return to the Idle screen immediately.
Calling Restricted Numbers Using Another Extension
If you need to use someone else’s Deskset to call a number that is restricted on that
Deskset, you can enter your Extension number and User Password to complete the call.
To make a restricted call:
1. On a Synapse Deskset other than your own, dial the number as described in
“Predialing” on page 26 or “Live Dialing” on page 27.
If the number is restricted on the Deskset, the Restricted Call screen appears as
shown in Figure 12.
2. Enter your own extension number and user password.
If the dialed number is not restricted for your extension number, the Deskset dials
the number.
Call Restriction Settings apply to Call Appearance mode only.
SELECT
Incoming Calls 32
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CHAPTER
3
I
NCOMING
C
ALLS
When a call comes in, the Deskset rings and the incoming call information appears as
shown in Figure 13 on page 33. The screen displays the caller’s name and number (if
available). If there is more than one incoming call, the new calls are assigned to Call
Appearance/Line Appearance keys while the oldest call remains on the screen. You can
answer or ignore each call.
The procedures in this chapter apply to both Call Appearance and Line Appearance
mode, unless otherwise noted.
The following sections describe handling incoming calls:
“Incoming Call Screen” on page 33
“Incoming Call Indication” on page 34
“Answering a Call” on page 35
“Ignoring a Call” on page 36
“Forwarding All Calls” on page 37
“Call Screening” on page 38
“Auto Answering” on page 39.
Incoming Calls 33
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Incoming Call Screen
The Incoming Call and Active Call screens are shown in Figure 13.
Figure 13. Incoming Call and Active Call
.
Table 11. Incoming Call Screen Soft Keys
Key Description
Answers incoming call.
Silences ringer during incoming call.
Call Appearance mode only—Forwards incoming call to Voicemail.
Press
Answer
Incoming Call Active Call
Answer
Ignore
FwdVM
Incoming Calls 34
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Incoming Call Indication
When there is an incoming call, the Deskset rings. See “Sounds” on page 110.
Call Appearance Mode
When there are no active or held calls, an Incoming Call screen appears, as shown in
Figure 14.
Figure 14. Incoming Call Screens (Call Appearance Mode)
If your extension is part of a Ring Group, a group of extensions may ring all at once or
in a sequence for the same call.
If you receive a call while you are on an active call or live dialing, the new Incoming Call
screen is displayed.
To switch to one of the other calls:
Press V or U and then SELECT.
Press the associated Call Appearance key.
Line Appearance Mode
When there are no active or held calls, an Incoming Call screen appears as shown in
Figure 15 (the soft key does not appear).
Figure 15. Incoming Call Screen (Line Appearance Mode)
If someone at another Deskset answers the call, your Deskset returns to Idle mode.
If your company has caller ID, the Incoming Call screen displays caller information. If
the caller ID information is absent because it is unavailable, UNKNOWN NAME and
UNKNOWN NUMBER display. If the caller chooses not to send the information, PRIVATE
NAME and PRIVATE NUMBER display.
Do Not Disturb and Ring Delay both affect the onset of ringing. See “Using Do
Not Disturb (DND)” on page 123 and “Sounds” on page 110.
Graham Be ll
232-555-0176
1
Answ er Fw dV MIgnore
RG: Sale s
Answ er Ignore
1
Graham Be ll
232-555-0176
Incoming Call Incoming Call to a Ring Group
FwdVM
Graham Be ll
232-555-0176
1
Answ er Fw dV MIgnore
Incoming Calls 35
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Answering a Call
To answer a call:
To answer an incoming call, do one of the following:
Lift the handset.
Press to answer using the Preferred Audio method. See “Preferred
Audio Mode” on page 112.
Press SPEAKER to use the speakerphone.
Press HEADSET to use a headset. See “Call Management Using a Headset” on
page 53.
For multiple incoming calls, press the corresponding Call Appearance or Line
Appearance key to answer each call. New calls remain in the display until you
answer or until you press .
The active call screen appears (Call Appearance mode shown).
Once you answer a call:
Previous active calls are automatically put on hold.
If you were predialing, that call is canceled.
If your Deskset is configured to monitor another extension, you can answer a call while
it is ringing at the monitored extension. For more information, see “Programmable
Feature Key LEDs” on page 20.
To answer a remote call:
1. On your Deskset, press the flashing green Programmable Feature Key.
Your Deskset answers the call in its Preferred Audio Mode (Speaker or Headset). At
the monitored extension, a Call answered by Ext.
nnn
message appears.
Answer
Ignore
If you are listening to Voicemail when a call comes in, press or (in Call
Appearance mode) to redirect the call and allow message playback to
continue.
If Auto Answer is enabled, the call is automatically answered after the set time
delay. See “Auto Answering” on page 39.
Ignore
FwdVM
Incoming Calls 36
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Ignoring a Call
You can ignore an incoming call by pressing to silence the ringer. The silenced
ringer icon appears. If you are on an active or held call, after the incoming call has been
ignored, the screen returns to the call you were on before the incoming call.
Once a call is ignored:
zThe key is no longer available on the incoming call screen.
zThe Call Appearance or Line Appearance LED continues to flash.
zYou can press the flashing Call Appearance key or Line Appearance key to
answer the incoming call.
zIn Line Appearance mode, when you have no other active calls, you can lift
the handset, press SPEAKER, or press HEADSET to answer the incoming call.
In Call Appearance mode, after you ignore a call, going off hook does not answer the
call, but starts a new call on the next available Call Appearance.
Ignore
Ignore
Incoming Calls 37
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Forwarding All Calls
You can forward all incoming calls to the destination that you specified in the User
Settings. See “Call Forward All and Call Forward–No Answer” on page 104.
To forward all calls:
Press MENU, then 1, and then 6.
The Call Forward icon (FWD) appears.
Press MENU, then 1, and then 6 again to cancel forwarding all calls.
This feature applies to Call Appearance mode only.
@ !J?&H<=
-RKQ6PLWK(;7
1HZ 0LVVHG&DOOV
1HZ 0HVVDJHV
:@
Incoming Calls 38
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Call Screening
When an incoming call goes to Voicemail, the Message icon ( ) indicates that
recording is in progress. You can listen to the recording in progress and interrupt it at
any time by answering the call. If another incoming call occurs while screening a call, the
Deskset screen displays the new call.
To screen a call:
Press to listen to a message that is being recorded. The soft
key changes to .
Press to interrupt the recording and talk to the caller.
Press to cancel call screening for this call and return to the previous
screen.
Press to stop listening to the message being recorded.
This feature applies to Call Appearance mode only.
Listen
Listen
Stop
Graham Be ll
232-555-0176
1
Answ er Clear Listen
Graham Be ll
232-555-0176
1
Answ er Clear Stop
Press
Listen
Answer
Clear
Stop
Incoming Calls 39
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Auto Answering
You can set your Deskset to answer calls automatically, without your having to touch the
phone to answer. See “Automatic Answering” on page 106. When you enable Auto
Answer, ANS appears at the top of the Deskset screen as shown in Figure 16 unless DND
and FWD are active, since Auto Answer is disabled when they are on.
In Line Appearance mode, you can enable Auto Answer for Intercom (extension to
extension) calls only.
Figure 16. Auto Answer Enabled
To respond to an Auto Answered call:
In Idle mode, all incoming calls ring for the amount of time specified in the Auto Answer
Delay. See “Automatic Answering” on page 106. After the last ring, a two-second
notification screen appears, and you hear a warning tone.
Talk after the tone.
If you do not want the Deskset to automatically answer the call, you can press IGNORE
to send the call to the Call Forward–No Answer target. See “Call Forward All and Call
Forward–No Answer” on page 104. In Call Appearance mode, you can press to
send the call to voicemail immediately.
If there are multiple incoming calls, Auto Answer applies to the first (oldest) incoming
call. Subsequent incoming calls are handled according to the Call Forward–No Answer
setting.
Auto Answer does not apply to Ring Group calls.
Wed Sep 08 11:09AM
John Smith EXT 219
3 New Mis s ed Calls
2 New Messages
ANS
0:05
Graham Be ll
9-800-216-2007
Transfer Conf Pa r k
1
AA
Call Answered.
Speak after the tone.
If the Auto Answer Delay is set to zero, you hear no ring. Instead, the Call
Answered screen appears and you hear the warning tone.
FwdVM
Incoming Calls 40
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Answering Direct Intercom Calls
Direct Intercom is an automatic-answering feature that your system administrator can set
for your Deskset. When Direct Intercom is enabled, INT appears at the top of the Deskset
screen. Your Deskset will auto answer internal calls from certain extensions or all
extensions, depending on how your system administrator has set Direct Intercom. The
system administrator can also enable the Deskset to auto answer all external calls.
Your Deskset responds to Direct Intercom calls the same way it does to Auto Answered
calls. For more information, see “Auto Answering” on page 39.
Once Direct Intercom is enabled, you cannot override the feature with the Deskset Auto
Answer feature. See your system administrator if you need to disable or change Direct
Intercom settings.
This feature applies to Call Appearance mode only.
Incoming Calls 41
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Answering Calls in the Call Queue
Your system administrator may have set up your Deskset as a Call Queue Agent.
Incoming calls are directed to your Deskset and all other assigned Call Queue Agents.
Answering Calls from Idle Mode
When your Deskset is idle, incoming Call Queue calls ring at your extension and at all
other idle Call Queue extensions.
To answer a call in the Call Queue:
1. Answer incoming Call Queue calls as described in “Answering a Call” on page 35.
If no one answers an incoming call from the Call Queue, it rings indefinitely. Call
Forward–No Answer rules (see “Call Forward All and Call Forward–No Answer” on
page 104) do not apply to calls that are directed to Call Queue extensions.
Viewing the Queued Calls List
When all Call Queue Agents are busy, incoming calls are held in the Call Queue. If your
system administrator has set a Programmable Feature Key as a Call Queue key, the LED
flashes orange slowly when calls are waiting in the Call Queue. You can view and answer
queued calls from the Queued Calls list. For more information, see “Accessing the
Queued Calls List” on page 55.
This feature applies to Call Appearance mode only.
Your system administrator can configure a wrap-up time, which defines a period
during which your Deskset will not ring for another queued call after you
complete a Call Queue call.
Depending on how your system is set up, calls from the Call Queue may ring at
your Deskset while you are on a call that isn’t from the Call Queue.
Call Management 42
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CHAPTER
4
C
ALL
M
ANAGEMENT
This chapter describes the call management features of the SB67020/SB67025 Deskset.
The Deskset enables you to put calls on hold, transfer calls, park calls, and create
conference calls.
Call management features and procedures differ depending on whether your system is
in Call Appearance or Line Appearance mode. This chapter describes the differences
between the two modes.
“Call Management” on page 43
“Putting a Call on Hold in Call Appearance Mode” on page 44
“Putting a Call on Hold in Line Appearance Mode” on page 45
“Transferring a Call in Call Appearance Mode” on page 46
“Transferring a Call in Line Appearance Mode” on page 48
“Making a Conference Call” on page 49
“Parking a Call” on page 51
“Call Management with one Call Appearance” on page 53
“Call Management Using a Headset” on page 53.
Call Management 43
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Call Management
Call Management begins with the Active Call screen shown in Figure 17. The Call Status
icons are described in “Call Status Icons” on page 18.
Figure 17. Active Call Screen
Table 12 Active Call Screen Description
Key Description
Begins transfer of a call.
Begins a conference call.
Call Appearance mode only—Parks a call.
Line Appearance mode only—Simulates a hook flash, which signals your
telephone service provider to activate a feature (external calls only).
Call Appearance Mode Line Appearance Mode
Transfer
Conf
Park
Flash
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Putting a Call on Hold in Call Appearance Mode
To hold calls and manage held calls:
1. When you are on an active call, press HOLD.
The Held Call Appearance icon appears.
After the call has been on hold for a delay period set by your system
administrator (the default setting is three minutes), the Deskset reminds you with
a brief ring every 30 seconds.
When a call is on hold, you can use the Programmable Feature Keys or the
Deskset Menu to access other functions.
When a call is on hold, you can also press:
z to start transferring the call
z to start a conference call
z to park the call.
2. To take the call off hold, display the call on screen and then press SELECT, or press
the associated Call Appearance key.
0:27
Graham Be ll
232-555-0176
1
Transfer Conf Pa r k
Transfer
Conf
Park
Lifting the handset, or pressing SPEAKER or HEADSET, takes you off hook
on an idle line; it does not take the displayed call off of hold.
Call Management 45
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Putting a Call on Hold in Line Appearance Mode
In Line Appearance mode, all Desksets that share assigned lines can view held calls and
take calls off hold.
To hold calls and manage held calls:
1. When you are on an active call, press HOLD.
The Held Call icon appears and the Line Appearance LED flashes green.
On other Desksets that are assigned that line, the Line Appearance LED flashes
orange. Someone at any other Deskset assigned that line can press the flashing
orange Line Appearance key to take the call off hold, making it an active call on
their Deskset.
All Desksets, including those that are not assigned that line, can view and take
your call off hold from the Held Calls list. See “Accessing the Held Calls List” on
page 61.
When you put an Intercom call on hold, only you can take the call off hold.
When a call is on hold, you can use the Programmable Feature Keys or the
Deskset Menu to access other functions.
After the call has been on hold for a delay period set by your system
administrator (the default setting is three minutes), the Deskset rings to remind
you that the call is still on hold.
2. To take the call off hold, press SELECT or press the Line Appearance key for that call.
Call Management 46
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Transferring a Call in Call Appearance Mode
You can transfer an active or a held call to:
an internal extension or external number
an extension’s voicemail, Group Mailbox (if available), or your Personal Mailbox
an Auto Attendant
a Ring Group (if available).
The transfer recipient does not have to talk to you before receiving the transferred call.
If you do not talk to the transfer recipient before transferring the call, you are making an
“unsupervised” transfer. If you talk to the transfer recipient before completing the
transfer, you are making a “supervised” transfer.
You can transfer a call to an external number only if this function has been enabled by
your system administrator. The call transfer function is enabled by default.
To transfer a call:
1. Press from the Active Call screen. The call is automatically put on hold and
the Transfer Setup screen appears.
2. Select a transfer target. You can:
dial an external number (as shown below) or an extension, or make a call from
a list. Go to Step 3.
When the new call is established, you can speak to the person to whom you are
transferring the call and announce the transfer, or cancel the Transfer Setup screen
on the first call by pressing CANCEL. The first call remains on hold.
transfer the call directly to voicemail by pressing . The Transfer to
Voicemail screen appears, on which you can press to select an
extension‘s Personal Mailbox, press to select a Group Mailbox (if
available), or press to transfer the call to your Personal mailbox.
press Z to view the next set of transfer options, which includes:
Transfer
Press
Transfer
I
2
Ex t Lis t Pa g ePar k L is t
VMail
VMList
MBList
Personal
Call Management 47
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z to select an Auto Attendant to which to transfer the call
z to select a Ring Group (if available) to which to transfer the call.
3. To complete the transfer, press .
A Call Transferred screen appears for two seconds. When the transfer is complete,
the screen returns to Idle mode.
Transferring a call to a busy extension
If you try to transfer a call to an extension in your office that is on an active call or is
paging, the Extension Status screen reads on a call, as shown in Figure 18.
If the other extension has Do Not Disturb ON, the Extension Status screen reads Busy,
as shown in Figure 18.
Figure 18. Extension Status Screens
You can press:
to call the other extension. Your incoming call appears on the other
Deskset’s screen, and the other party can answer your call if they wish.
to transfer the waiting party directly to the other extension’s Personal
Mailbox.
AutoAtt
RingGrp
Transfer
0:08
202
Transfer
2
Call Transferred.
Extension with Active Call or Paging Extension with DND ON
Continue
Xfer VM
Call Management 48
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Transferring a Call in Line Appearance Mode
You can transfer an active call to:
an internal extension
an external number, if this function has been enabled by your system
administrator
another extension‘s voicemail, Group Mailbox, or your Personal mailbox
an Auto Attendant.
To transfer a call:
1. Press from the Active Call screen. The call is automatically put on hold and
the Transfer Setup screen appears.
2. Select a transfer target. You can:
press the Intercom key and dial an extension number.
press an available Line key and dial an external number. Depending on your
system configuration, transferring calls to an outside line may be disabled.
call a number from a list. For example, press and select an extension to
call.
take a held call off hold or access the Held Calls List (MENU –> 1 –> 1) to
retrieve a held call
transfer the call directly to voicemail by pressing . The Transfer to
Voicemail screen appears, on which you can press to select an
extension‘s Personal Mailbox, press to select a Group Mailbox (if
available), or press to transfer the call to your Personal mailbox.
Press to select an Auto Attendant to which to transfer the call
3. When the new call is established, you are ready to transfer the first call. You can:
speak to the person to whom you are transferring the call and announce the
transfer.
cancel the Transfer Setup screen on the first call by pressing CANCEL. The call
remains on hold.
4. To complete the transfer, press . A Call Transferred screen appears for
two seconds. When the transfer is complete, the screen returns to Idle mode.
Transfer
ExtList
Vmail
VMList
MBList
Personal
AutoAtt
Transfer
Call Management 49
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Making a Conference Call
You can set up a conference call with yourself and two telephone numbers (either
internal, external, or with both). The pictures below show Call Appearance mode, but the
procedure is the same in Line Appearance mode.
To make a conference call:
1. Press from an Active Call screen. The call is automatically put on hold and
the Conference Setup screen appears.
2. Establish a second call. You can dial the second call normally, as shown below, or
you can select a held call and take it off hold, or you can start the second call from
a list. See “Accessing Items in Lists” on page 54.
When the second call has been established, the soft key appears.
3. To join the calls, press .
Your extension is now in conference with the other two phone numbers.
If you hang up while on the conference, the conference ends. If you make or answer
another call, the conference continues without you. You can rejoin by pressing a
corresponding Call Appearance or Line Appearance key.
Conf
0:05
Waiting to Join...
232-555-0176
1
Ex tlis t Par kLis t
Press
Conf
HI
2
Join
0:03
9-1-732-555-7318
2
Join
Join
0:15
9-1-732-555-7318
2
Dr op EndConf
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Putting a Conference on Hold
The picture below shows Call Appearance mode, but the procedure is the same in Line
Appearance mode.
To put a conference on hold:
1. Press HOLD.
The other callers can continue communicating with each other. The held conference
icon indicates a held conference.
A conference is automatically put on hold when you:
Press an available Call Appearance or Line Appearance key to start a new call.
Answer an incoming call.
To take a conference call off hold:
1. Press a corresponding Call Appearance or Line Appearance key.
Ending a Conference
To end a conference:
From the Conference screen, you can press:
to end the conference. Both calls hang up and your Deskset returns to
the Idle screen or the Call Appearance or Line Appearance you were on before
the conference call.
V or U (Call Appearance mode) or press the Line Appearance key (Line
Appearance mode) to display the call you want to end, and then press .
The other call remains active.
2
0:15
9-1-732-555-7318
is unavailable during an active call if you have another conference on
hold.
Conf
EndConf
Drop
Call Management 51
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Parking a Call
Parking a call is similar to putting a call on Hold, but any extension on the system can
retrieve a parked call. You can park external calls only.
To park a call:
1. Press V or U to display the active or held external call you want to park.
2. Press .
The Call parked screen appears for five seconds, then the Idle screen appears.
If no one retrieves the parked call after a time delay set by your system administrator
(the default setting is three minutes), your Deskset rings and the parked call appears. To
answer the call, press .
This feature applies to Call Appearance mode only.
Park
0:05
Graham Be ll
232-555-0176
Transfer
Conf
Pa r k
1
Call parked on
Extension
101
.
Answer
[PARKED CALL]
Graham Be ll
232-555-0176
1
Answ er Fw dV M Ign or e
Call Management 52
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Retrieving a Parked Call
You can retrieve parked calls from any extension in the system.
To retrieve a parked call:
If you know the extension number of the parked call, dial it. You will retrieve the parked
call.
OR
1. Press MENU, then 1, and then 2 to display the Park List screen.
2. Press U or V to display the desired entry.
3. Press to retrieve the parked call. The Active Call screen appears.
D.%
Retr iev e
Retrieve
0:34
Graham Be ll
232-555-0176
Transfer Conf Pa r k
1
Call Management 53
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Call Management with one Call Appearance
If your system administrator has configured your Deskset with one Call Appearance key,
some features are restricted. These restrictions also apply when the Deskset has more
than one Call Appearance key, and all Call Appearances are occupied.
If you are on an active call, held call, or incoming call, additional incoming calls
cannot be received. Callers are forwarded straight to the Call Forward – No
Answer destination. You also cannot screen calls.
When the Call Appearance is occupied, you cannot dial or predial.
When the Call Appearance is occupied, if you attempt to call a number from a
list (such as the Call Log), or if you attempt to transfer a call or start a conference
call, a screen such as the Call capacity reached screen appears.
Call Management Using a Headset
You can use a corded or cordless headset with the SB67020/025 Deskset. A corded
headset can be plugged into the Headset jack on the back of the Deskset. The cordless
headset must provide its own wireless radio or, if it is a compatible AT&T DECT Cordless
Headset, it can be registered to a SB67025 Deskset.
To use a Headset:
From Idle mode or during a call, press HEADSET.
If you have a headset connected and turned on, then the headset becomes
active.
To return audio to the Deskset (speakerphone or handset), press HEADSET.
This section applies to Call Appearance mode only.
Call capacity reached.
You cannot use the Deskset HEADSET key to control the audio of headsets.
Accessing Items in Lists 54
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CHAPTER
5
A
CCESSING
I
TEMS
IN
L
ISTS
The Deskset has lists of phone numbers that are used for making calls and for call
management. Some of the lists, like Voicemail, have other features associated with them
that are explained elsewhere in this guide. In this chapter, you learn how to access an
individual item in a list. All instructions start from the Idle screen.
The Deskset may provide access to the following lists:
Call Queue List — See “Accessing the Queued Calls List” on page 55
Park List — See “Accessing the Park List” on page 56
Directory List — See Chapter 6, “Directory” on page 62
Voicemail List — See Chapter 7, “Voicemail” on page 70
Call Log — See Chapter 8, “Call Log” on page 85
Extension List — See “Accessing the Extension List” on page 57
Redial List — See “Accessing the Redial List” on page 58
Held Calls List – See “Accessing the Held Calls List” on page 61.
Accessing Items in Lists 55
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Accessing the Queued Calls List
The system administrator can configure the system to forward Incoming Calls to the Call
Queue. The Queued Calls list contains unanswered calls. If the system administrator has
assigned your extension to the Call Queue, queued calls ring at your extension when your
extension becomes idle. You can also view and answer queued calls from the Queued
Calls list.
Your system administrator can set up a Programmable Feature Key as a Call Queue key.
The Call Queue key LED flashes orange slowly when there are calls waiting in the Call
Queue. You can press the key to access the Queued Calls list.
To access the Queued Calls list:
1. Press MENU, then 1, and then 1. The Queued Calls list appears.
The oldest queued call is at the top of the list.
2. Press V or U to highlight the desired entry.
3. Press:
or SELECT to answer the queued call.
to view the caller’s phone number.
CANCEL to return to the Queued Calls list without answering the call.
This feature applies to Call Appearance mode only.
Queued Calls: 2
Graham Bell 3:32
Charlie Johnson 1:04
Retr iev e Details
Retrieve
Details
&:/H
&
Retr iev e
Accessing Items in Lists 56
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Accessing the Park List
Use the Park List screen to access parked calls from any extension. See “Parking a Call”
on page 51.
Your Deskset may have a Programmable Feature Key set up as a Park List key. You can
press the key to access the Park List.
To access an entry in the Park List:
1. Press MENU, then 1, and then 2. The Park List appears.
2. Press V or U until the desired entry is on the screen.
3. Press or SELECT to answer the parked call.
Press CANCEL at any time to return to the Idle screen.
This feature applies to Call Appearance mode only.
D.%
Retr iev e
Retrieve
Accessing Items in Lists 57
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Accessing the Extension List
You can access the Extension List as part of the Directory when the phone is idle. See
“Using the Directory” on page 63. When you go off-hook, you can access the Extension
List using the soft key that appears.
To access the Extension List:
1. Call Appearance mode: Lift the receiver or press SPEAKER to go off hook.
Line Appearance mode: Lift the receiver or press SPEAKER, then press the
Intercom key.
The Dialing screen appears (Call Appearance mode shown).
2. Press . The Extension List appears.
3. Press V or U until you highlight the desired entry.
4. Press SELECT to call the highlighted extension.
ExtList
1
Ex tL is t
Pa g e
Par kL is t
ExtList
You can also access the Extension list from the following:
Transfer — See “Transferring a Call in Call Appearance Mode” on
page 46 and “Transferring a Call in Line Appearance Mode” on
page 48.
Conference Setup — See “Making a Conference Call” on page 49.
Accessing Items in Lists 58
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Accessing the Redial List
The last 20 phone numbers that you dialed are recorded in the Redial list, as shown in
Figure 19 and described in Table 13.
Figure 19. Redial List
Dialing a Redial Number
To dial a Redial number:
1. Call Appearance mode—Press MENU, then 1, and then 9.
Line Appearance mode—Press MENU, then 1, and then 7.
The Redial list appears.
2. Press V or U until you see the desired entry.
3. Press SELECT to redial the number, or press to:
redial the number by pressing .
store the caller’s number by pressing . The Store Redial Entry screen
appears with the number filled in.
Table 13. Redial List Function
Key Description
Stores the caller’s number in the Personal list. You can also enter the
caller’s name.
Deletes the entry.
Allows you to dial the number or store the caller’s number in the Personal
list.
Deletes all entries.
H2325550176
&/
Store Delete Callback
Number, time
and date
Store
Delete
Callback
DelAll
H2325550176
&/
Store Delete Callback
Callback
Call
Store
Accessing Items in Lists 59
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zIf necessary, enter the caller’s first and last names. Press V to move the
cursor to the Last Name and Phone # entries.
zPress to save the entry.
4. Press CANCEL to exit the Redial list.
Deleting Redial Entries
You can delete a single Redial entry from the Redial list or all Redial entries. Ensure the
entry you wish to delete is displayed.
To delete a single entry:
1. In the Redial list, press V or U until you see the desired entry.
2. Press .
3. Press CANCEL to exit the Redial list.
To delete all Redial entries:
1. In the Redial list, press Y or Z to display the soft key.
2. Press . A confirmation screen appears.
3. Press to confirm deletion.
4. Press CANCEL to exit the Redial list.
Save
The system does not check for duplicate entries.
Delete
DelAll
H
&/
DelA ll
DelAll
Are you sure you want to
de lete all entries?
Yes No
Yes
Accessing Items in Lists 60
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Searching the Extension or Directory Lists Using the Dial Pad
Use the dial pad to get to the first entry that starts with any letter.
To search for a list entry:
1. Select a list to search, such as the Directory.
2. Press the dial-pad keys to cause the Deskset to search for an exact match or the
closest match. For example:
If you press 4 once, the Deskset searches for names beginning with G.
If you press 7 three times, the Deskset searches for names beginning with R.
See “Dial-Pad Entry” on page 21 for information on entering other individual
letters. This searching function uses only the uppercase letters.
When an exact match is found, the entry appears.
If you enter a letter and the Deskset cannot find an exact match, the Deskset displays
the entry with the next closest alphabetical match.
H
CallLastNmeNew
!"$
H
1HZ /DVW1PH &DOO
Accessing Items in Lists 61
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Accessing the Held Calls List
When you or anyone else in your office puts an external call on hold, the call is displayed
in the Held Calls List. The Held Calls List shows all held calls on all lines in the system,
including lines that haven’t been assigned to your Deskset Line Appearance keys.
You can view and retrieve any held call in the system from the Held Calls List. A call
retrieved from the Held Calls List uses an Intercom line on your Deskset.
Your Deskset Line Appearance key LEDs flash red to indicate held calls on the lines that
were assigned to your Deskset. Pressing a flashing red Line Appearance key is the easiest
way to retrieve a held call, but this is not always possible because all Desksets in the
system may not have the same lines assigned to them. For example, your department
may have lines 1 to 4 assigned to your Desksets. Another department in your company
may have lines 5 to 8 assigned to their Desksets. Using the Held Calls List, you can access
calls being held on lines 1 to 8.
To retrieve a call from the Held Calls List:
1. Press MENU, then 1, then 1.
The Calls on Hold screen appears.
2. Press V or U to highlight the desired call.
3. Press SELECT to retrieve the call.
The call becomes active on your Intercom line. Any previous active call on your
Deskset goes on hold.
This feature applies to Line Appearance mode only.
If you put a Line Appearance call on hold then retrieve the same call from
the Held Calls List, you will only be able manage the call on the Intercom
line.
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CHAPTER
6
D
IRECTORY
The Synapse system provides three Directory lists. By default, the system displays entries
from all three lists. See “To view and call Directory entries:” on page 64 to learn how you
can limit this display to one of the three lists.
Personal — You can add, edit, and delete up to 50 entries in this Personal
directory from the Deskset or the WebUI (referred to as “Extension Directory” on
the WebUI). These entries are available only at your extension.
System — This public directory is created and maintained by the system
administrator. You can view and sort this directory, but you cannot modify it.
Extension — This is a list of all extensions in the system. It contains the Display
Names that the administrator entered and the extension number of each
Deskset. You can view and sort this directory, but you cannot modify it.
z“Using the Directory” on page 63
z“Viewing and Calling Directory Entries” on page 64
z“Creating a New Personal List Entry” on page 65
z“Editing a Personal List Entry” on page 66
z“Storing Directory Entries from the Call Log or Redial List” on page 67
z“Sorting Directory Entries” on page 69.
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Using the Directory
Access the Directory by pressing MENU, then 1, and then 7 (Call Appearance mode) or
MENU, then 1, and then 5 (Line Appearance mode) to display the screen shown in
Figure 20 and described in Table 14.
Figure 20. Directory
Table 14. Directory Screen Description
Key Description
Creates a new entry in the Personal list.
Switches between first and last name sort in Directory and Extension list.
Dials the on-screen number.
Allows you to change previously entered information.
Displays a list of Directory settings.
Deletes the entry.
H
CallLastNmeNew
Entry type
(Personal, System,
or Extension).
Full name
and number
displayed.
New
FirstNme
LastNme
Call
Edit
Settings
Delete
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Viewing and Calling Directory Entries
By default, the Directory screen displays entries from all three Directory lists—Personal,
System, and Extension. You can change the Directory settings to view any combination
of the lists. Within a list, you can press a dial-pad key to see the first name that starts
with the first letter on that key. If there is no match, the Deskset displays the next entry
in the alphabetical list.
To view and call Directory entries:
1. Call Appearance mode: Press MENU, then 1, and then 7.
Line Appearance mode: Press MENU, then 1, and then 5.
The Directory list appears.
2. Press V or U to show the desired entry.
3. Press SELECT to dial the displayed phone number.
To change Directory settings:
1. From the Directory list, press Y or Z to display the soft key.
2. Press to display the Directory Settings screen.
3. Press V or U to highlight the desired list, and press Y or Z to select Show or
Hide. Show all lists by setting all three to Show.
OR
Press V or U to highlight Sort Order, and press Y or Z to select the default sort
order.
4. Changes are saved immediately. Press CANCEL to return to the Directory screen.
H
CallLastNmeNew
If the Directory is empty, only and appear.
New
Call
Settings
Settings
!"$%
%"&'
!%&(!) +
,-.%&(!) +
!"$%
!%&(!) +
,-.%&(!) +
!/ &:;
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Creating a New Personal List Entry
You can add up to 50 personal entries to the Directory. These personal entries are only
visible at your extension.
To create a new Personal list entry:
1. Call Appearance mode—Press MENU, then 1, and then 7.
Line Appearance mode—Press MENU, then 1, and then 5.
The Directory appears.
2. Press to display the Personal Entry screen with the cursor positioned in the
First Name field.
3. Edit the First Name, Last Name, and Phone # fields using the dial pad.
See “Dial-Pad Entry” on page 21. The name text fields are limited to 20 characters
each and the number field is limited to 32 digits.
4. When editing the entry, you have the following options:
Press Y or Z to move the cursor.
Press U or V to move to the previous or next field.
Press to erase the highlighted character if there is one, or else the
character before the cursor.
Press to insert a two-second pause into the phone number. The pause
appears as a P in the field and is counted as a digit.
For external phone numbers, enter a 9 or whatever digit, if any, that must be
dialed first to indicate this is an external call.
5. Press . The Directory appears.
New
Fir s t Nam e :
Last Name:
Phone #:
Save Backspc
Backspc
Pause
Save
Directory 66
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Editing a Personal List Entry
You can edit any Personal list entry while viewing the Directory.
To edit a Personal list entry:
1. Call Appearance mode—Press MENU, then 1, and then 7.
Line Appearance mode—Press MENU, then 1, and then 5.
The Directory appears.
2. Press V or U to display a Personal entry.
3. Press . The Personal Entry edit screen appears.
4. Edit the First Name, Last Name, and Phone # fields using the dial pad, as shown
below. See “Dial-Pad Entry” on page 21. The name text fields are limited to 20
characters each and the number field is limited to 32 digits.
5. When editing the entry, you have the following options:
Press Y or Z to move the cursor.
Press U or V to move to the previous or next field.
Press to erase the highlighted character if there is one, or else the
character before the cursor.
Press to insert a two-second pause into the phone number. The pause
appears as a P in the field and is counted as a digit.
For external phone numbers, enter a 9 or whatever digit, if any, that must be
dialed first to indicate this is an external call.
6. Press . The Directory appears.
Edit
Fir s t Nam e :
Last Name:
Phone #: 92325550176
Save Backspc
Gr aham
Be ll
The key is not available when a System or Extension entry
appears in the Directory list.
Edit
:%; &
.%;&
">&H
I
Save Backspc
Pa u s e
Backspc
Pause
Save
Directory 67
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Storing Directory Entries from the Call Log or Redial List
To store a Call Log or Redial entry into your Personal list:
1. In the Call Log or Redial list, press U or V to display the desired entry.
2. If necessary, press Y or Z to see the soft key.
3. Press to store the entry in your Personal list. The Personal Entry screen
appears.
The Deskset automatically fills in the name and number, if available.
If necessary, edit the name and number. Press V to move the cursor to the Last
Name and Phone # entries.
Press to erase the highlighted character if there is one, or else the
character before the cursor.
Press to insert a two-second pause into the phone number. The pause
appears as a P in the field and is counted as a digit.
For external phone numbers, enter a 9 or whatever digit, if any, that must be
dialed first to indicate this is an external call.
4. Press to save the entry.
Store
Store
Backspc
Pause
Save
The system does not check for duplicate entries.
Directory 68
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Deleting a Personal List Entry
You can delete any one of your personal list entries while viewing the Directory.
To delete a Personal list entry:
1. Call Appearance mode—Press MENU, then 1, and then 7.
Line Appearance mode—Press MENU, then 1, and then 5.
The Directory appears.
2. Press V or U to display the entry to be deleted.
3. Press Z so that appears.
4. Press . The confirmation screen appears.
5. To confirm the deletion, press .
Delete
H
DeleteSettingsEd i t
Delete
Are you sure you want to
delete this entry?
Yes No
Yes
The key is not available when a System or Extension entry appears
in the Directory.
Delete
Directory 69
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Sorting Directory Entries
The Directory entries are sorted by first or last names. When you use the dial pad to
search, the system searches for the names in the sort order.
To sort Directory entries:
1. Call Appearance mode—Press MENU, then 1, and then 7.
Line Appearance mode—Press MENU, then 1, and then 5.
The Directory appears.
2. To sort the entries by first name, press .
To sort the entries by last name, press .
The Directory stays in the chosen sort order until you change it.
FirstNme
LastNme
Voicemail 70
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CHAPTER
7
V
OICEMAIL
Your Synapse system records and saves incoming voicemail messages. You can play,
delete, or forward those messages to one or many other extensions. The MESSAGE
WAITING LED, shown in Figure 21 on page 71, lights up when there is at least one new
message.
Each message can be up to 2 minutes long. The Personal Mailbox at your Deskset has 30
minutes of recording time.
Your system administrator may give you access to one or more Group Mailboxes. Group
Mailboxes allow more than one person access to Voicemail messages.
You can also record a message and send it to a Voicemail distribution group that you
have created. See “Voicemail Distribution” on page 132.
The following sections describe how to listen to and manage voicemail on your Deskset:
“Voicemail Overview” on page 71
“Accessing Your Messages” on page 74
“Sending a New Message to a Distribution List” on page 79
“Accessing Your Voicemail Remotely” on page 82.
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Voicemail Overview
When there is at least one new message, the MESSAGE WAITING LED lights up, as shown
in Figure 21.
Figure 21. Message Waiting LED
To access your messages, see “Accessing Your Messages” on page 74. Each message
appears on a screen similar to the screen shown in Figure 22. To see other messages,
press U or V. Pressing Y or Z displays the soft keys described in Table 15.
Figure 22. Messages Screen
Table 15. Voicemail List Description
Key Description Key Description
Plays message. Deletes displayed message.
Initiates Message Forward
function.
Plays all Voicemail messages.
Deletes all Voicemail
messages.
Clears and restores the new
message indication from a
message.
Allows dialing options before
calling a number from Call
Log, Redial list, or Messages.
Switch to the next Group
Mailbox.
MESSAGE
WAITING LED
Name and
number
Indicates a new
message.
Message
Counter
Time and date
the message
was recorded.
Play
DelMsg
FwdMsg
PlayAll
DelAll
ClrNew
MrkNew
Callback
MBList
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Group Mailbox Overview
Group Mailboxes provide general delivery of Voicemail messages to a group within an
organization. Group Mailboxes are different from your Personal Mailbox in that messages
in Group Mailboxes are not stored in your Deskset. Even if your Personal Mailbox is full,
there may be space available in some of your Group Mailboxes.
If your system administrator has given you access to a Group Mailbox, the
# New Messages count on the Idle screen includes your new private messages and
new messages in any Group Mailboxes to which you are assigned.
If you press MENU, then 1, and then 4 (Call Appearance mode) or MENU, then 1, and
then 3 (Line Appearance mode) and have not enabled Voicemail distribution, a list of
mailboxes appears, as shown in Figure 23.
Figure 23. Group Mailbox List
If you have enabled Voicemail Distribution, the Leave New or Listen screen appears, as
shown in Figure 24, allowing you to press to see the list of mailboxes.
Figure 24. Leave New or Listen Screen
From the Mailbox list screen, you can access your personal Voicemail and messages
stored in Group Mailboxes, such as the sales department shown in Figure 23. Your
Personal Mailbox is always at the top of the list of mailboxes.
Select a mailbox to access the messages stored in that mailbox.
The first message in that Mailbox appears, as shown in Figure 25. When you access a
Group Mailbox, the name of the Group Mailbox appears at the top of the screen.
Figure 25. Messages Screen
Additionally, the following conditions apply when you access a Group Mailbox:
When a mailbox is nearly full, [<5 Min] appears, and when it is full, [Full]
appears next to that Personal Mailbox or Group Mailbox as shown in Figure 26.
Delete messages to make more room.
Figure 26. Mailbox Full Screen
Messages
Personal 1 New
Sales 0 New
Custom er Supp... 10 Ne w
Listen
Do you w ish to leave a new
message or listen to your
messages?
Lv Msg Listen
Mess ages 1/10
Graham Bell Jul 19
232-555-0176 1:18p
Pla y DelMs g Callback
!
Messages
Personal 1 New
Sales [FULL]
Custom er Supp... [<5 Min]
Voicemail 73
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After someone listens to a message, the ! indicator for that message is removed
from the screens of all participants of that group.
If someone else is listening to a message when you delete it, the message is not
deleted until the listener exits the Voicemail session.
Message playback is not interrupted if you receive a call while listening to Group
Mailbox Voicemail. The incoming call appears on the Deskset screen
accompanied by a call-waiting tone. (There is no call-waiting tone in Line
Appearance mode.)
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Accessing Your Messages
Access to your messages is different depending on whether or not you have access to
any Group Mailboxes, and whether you have enabled Voicemail distribution.
To access an entry from Voicemail:
1. Call Appearance mode—Press MENU, then 1, and then 4.
Line Appearance mode—Press MENU, then 1, and then 3.
If necessary, use the dial pad to enter your user password and press SELECT.
The screen that appears depends on your system configuration.
If you do not have Voicemail Distribution enabled or access to a Group Mailbox, the
Messages screen appears.
If you have enabled Voicemail Distribution (see “Voicemail Distribution” on
page 132), the Leave New Message or Listen screen appears.
Press to create a message to send to a Voicemail Distribution List. See
“Sending a New Message to a Distribution List” on page 79.
Press to view the Mailbox List (if you have Group Mailboxes) or
Voicemail messages.
If your system administrator has assigned a Group Mailbox to you, a list of your
Personal Mailbox and Group Mailboxes appears.
a. If necessary, press V or U to highlight the desired Mailbox.
b. Press SELECT. The Messages screen appears.
2. Press V or U until you see the desired Messages entry.
3. Press CANCEL to exit the Voicemail list.
Once you have entered your password, you do not have to enter it again
while you are reviewing messages. However, if you exit the Messages
screen, you will need to enter your password to access the Message list.
Mess ages 1/10
Graham Bell Jul 19
232-555-0176 1:18p
Pla y DelMs g Callback
!
Do you w ish to leave a new
message or listen to your
messages?
Lv Msg Listen
LvMsg
Listen
Messages
Personal 1 New
Sales 0 New
Custom er Supp... 10 Ne w
Voicemail 75
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Message Playback
You can play either a single message or all of the Voicemail messages in a Mailbox.
To play a single message:
1. On the Messages screen, press U or V until the desired entry is on the screen.
2. Press . The ! icon appears on messages that are being played for the first
time.
During message playback, you can press:
to pause message playback.
to delete the message. If there are more messages, the next message
is displayed.
Y or Z to skip back or forward by 8 seconds.
U or V to skip to the previous (newer) or next (older) message.
To play all messages:
1. On the Messages screen, press Y or Z to display the soft key.
2. To play all messages, press .
The system starts with the oldest and ends with the most recent. There is a short
beep between messages. The ! icon appears on messages that are being played for
the first time. During message playback, you can press:
to pause message playback.
Y or Z to skip back or forward by 8 seconds.
V or U to skip to the previous or next message.
CANCEL to stop playback and return to the Messages list.
If all messages play without interruption, you return to the Messages list with the
last played message on the screen.
Mess ages 1/10
Graham Bell Jul 19
232-555-0176 1:18p
Pla y DelMs g Callback
!
Play
Graham Be ll
05:10
Pause Delete
!
Jul 19 1:18p
Pause
Delete
PlayAll
PlayAll
Pause
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Calling the Messenger
You can call back the person who left the Voicemail message.
To call back the person who left the message:
1. In the Messages list, press U or V until the desired entry is on the screen.
2. Press . The Call Back screen appears.
Press Y or Z to view the dialing options.
Press to dial the number.
Press to store the entry in your Personal Directory.
Press CANCEL to return to the Messages list.
Callback
Call Back
Graham Bell
232-555-0176
Call Store
Call
Store
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Forwarding a Message
You can forward a message to an extension or extensions, a Voicemail Distribution List
(if enabled), or a Group Mailbox (if enabled). You can also record a message and forward
it to a Distribution List.
“Forwarding a Voicemail Message” on page 77
“Recording an Introduction to Send with a Forwarded Message” on page 78.
Forwarding a Voicemail Message
You have several options for forwarding a message, depending on how your system has
been set up.
To forward a Voicemail message:
1. In the Messages list, press V or U until the desired entry is on the screen.
2. Press Y or Z to display the soft key.
3. Press to begin the forwarding process. A selection screen appears.
4. Select a Forward Destination:
Press to display the Voicemail List. Press V or U to highlight the
desired extension and press SELECT. The Forward Message screen appears.
If you have enabled Voicemail Distribution, you can press to display
Voicemail Distribution Lists. Press U or V to highlight the desired Distribution
List and press SELECT. The Forward Message screen appears.
If your system has Group Mailboxes, you can press to display the Group
Mailbox list. Press U or V to highlight the desired Mailbox and press SELECT.
The Forward Message screen appears.
5. Optional: Press to record an introductory message. See “Recording an
Introduction to Send with a Forwarded Message” on page 78.
FwdMsg
FwdMsg
VMList
Forward message to:
Linda Miller - 200
Int r o Send
DistrList
Forward message to:
Sale s
Int r o Send
MBList
Forward message to:
Administration
Int r o Send
Intro
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6. Press to forward the message.
The Message Forwarded screen appears.
The forwarded message appears in the recipient’s Messages list.
Recording an Introduction to Send with a Forwarded Message
You can record an audio introduction to send with a forwarded message. To begin
recording the introduction, press while forwarding a message.
To record a message introduction:
1. Press after selecting the destination for a forwarded message. The
Play/Rec: Intro screen appears.
2. Press to begin recording. The soft key changes to .
3. When finished recording, press . The message review screen appears.
Reaching the 30-second limit automatically stops recording.
You can or the announcement.
4. Press to display the Forward Message screen.
[Msg Intro Attached] appears on the screen.
5. Press to forward the message with the introduction message attached.
Send
SendInt r o
Forward message to:
Amy Lee - 203
Message Forw arded.
Intro
Intro
Record
Stop
Stop
Play
Delete
Done
Forward message to:
Linda Miller - 200
[Msg Intro Attached]
Int r o Send
Send
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Sending a New Message to a Distribution List
If you have enabled Voicemail Distribution and created at least one Distribution List, you
can record a new message and send it to a Distribution List. To create a Distribution List,
see “Voicemail Distribution” on page 132.
To record and send a new message:
1. Call Appearance mode—Press MENU, then 1, then 4.
Line Appearance mode—Press MENU, then 1, then 3.
With Voicemail Distribution enabled, the Leave New Message or Listen screen
appears.
2. Press . The Distribution List screen appears.
3. Press V or U to highlight the desired Distribution List.
4. Press SELECT. The Play/Rec Message screen appears.
5. Press to begin recording. The soft key changes to .
6. When finished recording, press . The Message Recorded screen appears.
Reaching the 120-second limit automatically stops recording.
You can or the message.
7. Press to forward the message to the selected Distribution List.
Do you w ant to leave a new
message or listen to your
messages?
Lv Msg Listen
LvMsg
Distribution List
Accounts
Sale s
Ware house
Record
Stop
Stop
Play
Delete
Send
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Deleting Messages
You can delete a single message or all messages from the Messages screen. You can
also delete a single message during message playback, as described in “Message
Playback” on page 75.
To delete a single message or all messages:
1. On the Messages screen, press V or U until the desired entry is on the screen.
2. Press to delete the message.
The system deletes the message and displays call information for the next message.
OR
To delete all messages:
a. Press Y or Z to display the soft key.
b. Press .
The confirmation screen appears.
c. Press to confirm.
DelMsg
DelAll
Mess ages 1/9
David Carter Jul 19
443-555-0625 11:07a
DelAll
DelAll
Are you sure you want to
delete all messages?
Yes No
Yes
All messages are deleted, whether they are new (unheard) or not.
Voicemail 81
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New Message Status Indications
You can add a new message indication ( ) or delete the new message indication
from a message. The new message indication disappears after you play a message, but
you can mark a message as “new” or “old” at any time.
To clear and restore new Message indications:
1. On the Messages screen, press V or U until the desired entry is on the screen.
2. Press Y or Z to display the soft key.
3. Press to clear the new message indication.
The soft key replaces .
4. If desired, press to restore the icon for a selected message, marking
the message as new again.
ClrNew
Mess ages 1/10
Graham Be ll
Jul 19
232-555-0176
1:18p
Fw dMsg Pla y A ll ClrNew
!
ClrNew
MrkNew
ClrNew
MrkNew
Voicemail 82
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Accessing Your Voicemail Remotely
Remote access allows you to listen to Personal Messages or change the recorded
greeting when you are away from your Deskset. Follow the voice prompts and press the
appropriate dial-pad keys to navigate through the system. The voice prompts in a menu
list are repeated three times with a 5-second pause between. After three times with no
action, the voice says “Goodbye” and the remote call is disconnected.
Listening to the time/date stamp information of a message does not count as listening
to the message. If you access the Voicemail through remote access and skip to another
message while the time or date is playing, the message is still considered new.
You may be able to access certain Group Mailboxes if they have “virtual” extension
numbers assigned to them. Ask your system administrator for more information. To
access a Group Mailbox with a virtual extension number, follow the steps below.
To access Voicemail remotely:
1. Dial your company phone number.
2. After the call is answered, enter your extension number.
3. Immediately press the star twice (* *). You will hear, “Enter your access code,
followed by the pound sign.”
4. Enter your password (if you have created one), then enter pound (#) to access the
voice prompt menu.
Even if you have not created a password, you must still enter the pound (#).
This feature applies to Call Appearance mode only.
You need to get to your Personal Mailbox to access your messages remotely. If
Call Forward All or Call Forward–No Answer is on and set to an extension or an
outside line, or if Auto Answer is on, remote access to Voicemail is not supported
as calls do not access your mailbox.
If your mailbox is full, your voicemail greeting does not play. Instead you hear
“Voicemail is full” before being disconnected. To access your voicemail when
your mailbox is full, quickly press the star key twice (* *) just as the “Voicemail
is full” announcement begins.
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To access Voicemail remotely – listen to messages:
Once you have accessed the system, the Main Menu plays. From this menu you can listen
to old or new messages as shown in Figure 27. You have the following options:
To listen to new messages, press 1.
To listen to old messages, press 2.
To change Voicemail options, press 8.
Once you press 1 or 2, and the messages start playing, you have the following options:
To stop message playback and replay options, press 5.
To delete the current message, press 3.
To repeat the previous message, press 4.
To skip this message, press 6.
To jump back 8 seconds, press 7.
To jump forward 8 seconds, press 9.
To return to the previous menu, press star
*
.
Figure 27. Remote Voicemail Access
Voicemail 84
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To access Voicemail remotely – Voicemail greeting setup:
1. To set up the Voicemail greeting, access the system and press 8. As illustrated in the
flow diagram in Figure 28, you have the following options:
To record a primary greeting, press 1.
To record an alternate greeting, press 2.
To choose the Primary or Alternate greeting, press 7.
2. Begin recording after the tone.
3. To end the recording, press 5.
4. Select one of the following options:
To review the recording, press 1.
To record over the greeting, press 3.
To accept the greeting, press 9.
Figure 28. Remote Voicemail Greeting Setup
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CHAPTER
8
C
ALL
L
OG
The Deskset Call Log provides available name and number information for the last 50
calls received. The newest entries replace the oldest.
“Using the Call Log” on page 86
“Managing Missed Calls” on page 88
“Deleting Call Log Entries” on page 91.
You can view the Call Log by pressing MENU, then 1, and then 8 (Call Appearance mode)
or MENU, then 1, and then 6 (Line Appearance mode) from the Idle screen.
This system has a caller ID feature that works with the caller identification
service offered through your telephone service provider. There is a fee for this
service, and it might not be available in all areas. This telephone can provide
information only if both you and the caller are in areas offering caller
identification service, and if both telephone service providers use compatible
equipment.
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Using the Call Log
The Call Log soft keys, as shown in Figure 29 and described in Table 16, are available
whenever the Call Log has at least one entry.
Figure 29. Call Log Functions
The Voicemail message icon appears in call entries where the caller left a
message. The icon remains until you delete the message. An ! icon indicates the
message is new.
If your company has caller ID, the caller information appears. If the caller ID
information is absent because it is unavailable, UNKNOWN NAME and
UNKNOWN NUMBER appear. If the caller chooses not to send the information,
PRIVATE NAME and PRIVATE NUMBER appear.
1. Name and number The Ring Group name can also appear here.
2. NEW Indicates call was not answered and has not
been reviewed.
3. Voicemail message available for
playback.
Exclamation mark (!) indicates message is new.
A Ring Group or Call Queue icon can also appear
here. The Voicemail icon replaces other icons
when both would apply.
4. Current Call Log entry number/
total number of entries
50/50 maximum.
Table 16. Call Log Soft keys
Key Description Key Description
Plays message. Appears only
when there is a message.
Deletes the entry.
Dials the entry. Stores number in your
Personal list.
Clears [NEW] indication from
the displayed entry.
Deletes all entries.
12
3
4
PlayMsg
Delete
CallBack
Store
ClrNew
DelAll
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To access the Call Log list:
1. Call Appearance mode—Press MENU, then 1, and then 8.
Line Appearance mode—Press MENU, then 1, and then 6.
The most recent Call Log entry appears.
2. Press V or U until the desired entry is on the screen.
3. Press CANCEL to exit the Call Log.
11:15a Oct 20 1/35
Graham Be ll
232-555-0176 [NEW]
!
Play Ms g Delete Callback
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Managing Missed Calls
All incoming calls are recorded in the Call Log unless Call Forward All is on and calls are
forwarded to another extension or external phone number (Call Appearance mode only).
Unanswered calls that have not been reviewed are indicated by [NEW].
To review and make calls from the Call Log:
1. On the Call Log screen, press V or U to see the desired entry.
Press to access dialing options before calling a number and to dial the
displayed number. The Call Back screen appears.
zPress to dial the on-screen number.
zCall Log entries may not be in the proper format for dialing. In some areas,
you need to remove the area code or add or remove a 1. Press Y or Z to
view the dialing options. The following dialing options are available:
nnn-nnnn (7 digits)
1-nnn-nnnn (8 digits)
nnn-nnn-nnnn (10 digits)
1-nnn-nnn-nnnn (11 digits).
Press to delete the displayed entry.
2. Press CANCEL to exit the Call Log.
CallBack
Call Store
Call Back
Angela Martin
732-555-7318
Call
Delete
Call Log 89
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Listening to Voicemail From the Call Log
If the caller left a Voicemail message, you can play the message from the Call Log.
To play a Voicemail message from the Call Log:
1. On the Call Log screen, press U or V until the desired entry is on the screen.
2. Press . The message playback screen appears.
If necessary, use the dial pad to enter your password and press SELECT.
3. Press Delete while the message is playing to delete the voice message. There is a
slight delay until the message indicators change.
4. When the message playback completes, the Call Log appears.
5. Press CANCEL to exit the Call Log.
PlayMsg
Graham Be ll
05:10
Pause Delete
!
Jul 19 1:18p
only appears if the call has an associated Voicemail.
PlayMsg
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Storing Call Log Entries
To store a Call Log entry into your Personal list:
1. From the desired Call Log entry, press Y or Z to display the soft key.
2. Press to store the entry in your Personal list. The store personal entry
screen appears.
The caller information fills in the First Name and Number fields.
3. Fill in the Last Name field, if desired. To create the Last Name or to edit any field,
use V or U and the dial pad. See “Dial-Pad Entry” on page 21.
4. Press to store the entry and return to the Call Log.
5. Press CANCEL to exit the Call Log.
Store
Store
:%;&<"$=---
.%;&
">&?
Save Pa u s e Backspc
: % ; &<" $
.%;&="
">&?
I
Save Pa u s e Backspc
When entering a phone number, you must add a 9 or whatever digit, if any,
that must be dialed first to indicate this is an external call. Enter 1 if it is a
long-distance number.
The system does not check for duplicate entries.
Save
Call Log 91
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Deleting Call Log Entries
You can delete a single Call Log entry, or all Call Log entries.
To delete Call Log entries:
1. From a Call Log entry, press . The displayed entry is removed from the list
and the next entry appears.
OR
To delete all Call Log entries, press Y or Z to display the soft key.
a. Press .
The confirmation screen appears.
b. Press to confirm.
2. Press CANCEL to exit the Call Log.
Delete
DelAll
&/
(;@+
A
Store Clr New DelA ll
DelAll
Are you sure you want to
de lete all entries?
Yes No
Yes
Paging 92
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CHAPTER
9
P
AGING
Paging allows you to broadcast what you say to more than one extension. If your system
administrator has set up Paging Zones, you can page all extensions or a zone.
If your Synapse system includes an optional overhead paging (OHP) system, you may be
able to page through loudspeakers. If the OHP is a single-zone paging system, it is
included when you page All Extensions. The single-zone OHP may also be included in
an individual Paging Zone. If the OHP is a multi-zone paging system, it is not included
when you page All Extensions. However, it appears as Overhead Page as the last entry
in the Paging Zones list.
Paging 93
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Sending a Page
You can start sending a page from the Paging Zones screen. If your system
administrator has set up Paging Zones, you can page all extensions or a zone.
To send a page:
1. Call Appearance mode—Press MENU, then 1, and then 3.
Line Appearance mode—Press MENU, then 1, and then 2.
The Paging Zones screen appears. The screen shows the page options available to
your Deskset.
2. Highlight All Extensions or a Paging Zone.
3. Press SELECT. The system emits a short paging tone and the Page screen appears.
OR
Press CANCEL to return to the idle screen.
4. Speak into the speakerphone or pick up the handset to speak.
5. When finished, press or CANCEL, hang up the handset, or press SPEAKER.
The Idle screen appears.
At the extensions being paged:
Desksets involved in active calls, listening to a Voicemail message, or playing or
recording a name or greeting do not receive pages.
The PAGE Programmable Feature Key (key #4 by default) flashes.
Press the VOL+ or VOL– keys to adjust the volume. This volume setting affects
current and future incoming pages only.
Lifting the handset interrupts the page. The PAGE key continues to flash.
$"$B"%
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En d Pa g e
$"$<,"%"%
EndPage
Deskset Settings 94
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CHAPTER
10
D
ESKSET
S
ETTINGS
You or your system administrator can use the following Deskset menus and features to
customize your Deskset:
“Deskset Menu” on page 95
“Features” on page 96
“User Settings” on page 98
“Admin Settings” on page 120
“Deskset Information” on page 121
“Auto-Attendant Settings” on page 122
“Using Do Not Disturb (DND)” on page 123.
Deskset Settings 95
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Deskset Menu
You can use the Deskset menus to set up many Deskset features. Access the Menu by
pressing MENU, and then select options by highlighting an item and pressing SELECT, or
by pressing the dial-pad key with that option number.
To access the Deskset setup menus:
1. Press MENU. The Deskset Menu appears.
Press 1 on the dial pad to display the Features menu. These features are
discussed throughout this User’s Guide. See “Features” on page 96 for
appropriate links.
Press 2 to display the User Settings menu. See “User Settings” on page 98 for
further instructions.
Press 3 to display the Admin Settings menu. See “Admin Settings” on
page 120.
Press 4 to display the Deskset Information screen. See “Deskset Information”
on page 121 for further instructions.
If your system administrator has set your extension as an Auto Attendant
Manager, the menu has an additional item. Press 5 to change the Auto
Attendant settings. See “Auto-Attendant Settings” on page 122 for further
instructions.
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Features
Use the Features menu to access the Deskset Features. Table 17 lists the Features
available in Call Appearance mode. For Features available in Line Appearance mode, see
Table 18 on page 97.
Figure 30. Deskset Features Menu (Call Appearance Mode)
Table 17. Deskset Menu – Call Appearance Mode Features
Feature See page... Description
1. Call Queue 55 View and answer unanswered calls in the Call
Queue.
2. Park List 56 View and retrieve Parked calls.
3. Page 93 Make an announcement to your organization.
4. Messages 74 Play, delete, or forward messages.
5. Do Not Disturb 123 Turn Do Not Disturb on and off.
6. Call Forward All 37 Turn Call Forward All on and off.
7. Directory 63 View and make calls from the Directory.
8. Call Log 86 View and make calls from the Call Log.
9. Redial 58 View the last 20 numbers dialed and redial a
selected number.
0. Help 22 View help information on the Deskset screen.
Features Menu 1/4 Features Menu 2/4
Features Menu 3/4 Features Menu 4/4
Depending on how your system administrator set up your extension, some of
these features may be available by pressing one of the Programmable Feature
Keys on the right side of the Deskset. See “Programmable Feature Keys” on
page 19.
Deskset Settings 97
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Figure 31. Deskset Features Menu (Line Appearance Mode)
Table 18. Deskset Menu – Line Appearance Mode Features
Feature See page... Description
1. Held Calls List 61 View and retrieve calls from any line in the
system.
2. Page 93 Make an announcement to your organization.
3. Messages 74 Play, delete, or forward messages.
4. Do Not Disturb 123 Turn Do Not Disturb on and off.
5. Directory 63 View and make calls from the Directory.
6. Call Log 86 View and make calls from the Call Log.
7. Redial 58 View the last 20 numbers dialed and redial a
selected number.
0. Help 22 View help information on the Deskset screen.
Features Menu 1/3 Features Menu 2/3 Features Menu 3/3
Depending on how your system administrator set up your extension, some of
these features may be available by pressing one of the Programmable Feature
Keys on the right side of the Deskset. See “Programmable Feature Keys” on
page 19.
Deskset Settings 98
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User Settings
Use the User Settings menu to set up options as shown in Figure 32 and described in
Table 19. Figure 32 shows the menu in Call Appearance mode. The menu in Line
Appearance mode is slightly different, as described in Table 19.
Figure 32. User Settings Menu (Call Appearance Mode Shown)
Table 19. SB67020 Deskset Menu – User Settings
Call Appearance mode See page... Line Appearance mode See page...
1. Greetings 99 1. Greetings 99
2. Call Management 103 2. Intercom Auto Answer 106
3. Deskset Settings 108 3. Deskset Settings 108
4. Directory Settings 113 4. Directory Settings 113
5. User Password 114 5. User Password 114
6. Voicemail to Email 119 6. Voicemail to Email 119
Table 20. SB67025 Deskset Menu – User Settings
Call Appearance mode See page... Line Appearance mode See page...
1. Greetings 99 1. Greetings 99
2. Call Management 103 2. Intercom Auto Answer 106
3. Deskset Settings 108 3. Deskset Settings 108
4. Directory Settings 113 4. Directory Settings 113
5. User Password 114 5. User Password 114
6. Cordless Headset 116 6. Cordless Headset 116
7. Voicemail to Email 119 7. Voicemail to Email 119
User Settings Menu 1/2 User Settings Menu 2/2
Deskset Settings 99
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To display the User Settings menu:
1. Press MENU and then 2 to display the User Settings menu.
2. If you have set a user password, the User Password screen appears before the User
Settings menu appears.
Enter your password and press SELECT.
To correct errors, press .
To cancel your changes on that screen, press CANCEL at any time. The set will
return to the previous screen.
Greetings
Use the Greetings menu, as shown in Figure 33 and described in Table 21, to record
greetings.
Figure 33. Greetings Menu
Backspc
Table 21. SB67020/025 Deskset Menu – User Settings
Function See page... Description
1. Voicemail Greeting 100 Record and set your Voicemail greetings.
2. Name Recording 102 Record your name.
Deskset Settings 100
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Voicemail Greetings
You can have three different greetings for your Voicemail. You can then activate the one
that is currently appropriate. You can record a Primary Greeting to use most of the
time and an Alternate Greeting for when you are out of the office. The Pre-Set
greeting, “Please leave a message after the tone,” is used when no other greeting is
recorded.
To activate a greeting:
1. Press MENU, then 2, then 1, and then 1 to display the Voicemail Greetings menu.
Press U or V to highlight the Primary, Alternate, or Pre-Set greeting to be
played to external callers. When you highlight the Pre-Set greeting, the PlayRec
soft key changes to Play.
2. Press to make the highlighted greeting the greeting played to callers. The
system checks to see if the selected greeting has been recorded.
If the selected greeting has been recorded, [ACTIVE] appears beside the
selected greeting.
If a greeting has not been recorded, Greeting not recorded appears. To record
a Primary or Alternate greeting, see “To record a Primary or Alternate
greeting:” on page 100.
To record a Primary or Alternate greeting:
1. Press MENU, then 2, then 1, and then 1 to display the Voicemail Greetings menu.
2. Press V or U to highlight the Primary or Alternate greeting. You cannot record
over the Pre-Set greeting.
3. Press . The message review screen appears. The and soft
keys do not appear if a greeting has not already been recorded.
4. If you wish to record the greeting on the handset, lift the handset. You can also
record the greeting on the speakerphone.
You cannot delete or record over the Pre-Set greeting.
Activate
PlayRec
Play
Delete
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5. To record your greeting, press . The message recording screen appears and
the key changes to .
6. Press when you are finished. The greeting is saved and the message review
screen appears. Recording stops automatically if you exceed the 60-second time
limit.
7. Press to review the message or to delete the greeting.
8. Press CANCEL to return to the Voicemail Greetings menu.
Record
Record
Stop
Stop
Play
Delete
Deskset Settings 102
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Name Recording
If callers access the Company Directory when the Auto Attendant is on, they hear this
recording upon entering your name.
To create a useful recording for incoming callers, you should say your name slowly,
clearly, and at a reasonable volume. Your system administrator may also recommend that
you state both your name and extension number. It is important that your recording be
consistent with recordings at other extensions in the system.
To record and play a personal name:
1. Press MENU, then 2, then 1, and then 2 to display the Name Recording menu. The
and soft keys do not appear if your name has not already been
recorded.
2. Press to record a personal name. The key changes to .
3. Press when you are finished. The recording is saved and the recording
review screen appears.
4. Press to review the recorded name.
OR
Press to delete the recording. The Recording Deleted screen briefly
appears.
5. Press CANCEL to return to the Greetings menu.
Play
Delete
Record
Record
Stop
You are limited to a 10-second recording; recording stops automatically if
the limit is exceeded.
Stop
Play
Delete
Deskset Settings 103
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Call Management
When the Synapse system is in Call Appearance mode, you can use the Call
Management menu to set up options for handling calls, as shown in Figure 34 and listed
in Table 22.
Figure 34. Call Management Menu
The Call Management menu applies to Call Appearance mode only. In Line
Appearance mode, you can set your Deskset to automatically answer Intercom
Calls only. See “Automatic Answering” on page 106.
Table 22. Deskset Call Management Menu
Function See page... Description
1. Call Forward 104 Redirect incoming calls.
2. Auto Answer 106 Automatically answer calls after a delay that you
specify.
Deskset Settings 104
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Call Forward All and Call Forward–No Answer
Call Forward All and Call Forward–No Answer redirect incoming calls. Once a call is
forwarded, it cannot be answered by the original extension.
You can set Call Forward All to redirect calls to your voicemail or Group
Mailbox, an extension, a phone number, Auto Attendant, or Ring Group. Your
Deskset does not ring, but a message screen appears to confirm that the call was
forwarded. Your Deskset does not record the call in its Call Log. Your company’s
caller ID is attached to calls that Call Foward All sends to external numbers. The
default destination is Voicemail.
To turn Call Forward All on or off, press MENU, then 1, and then 6 when the
Deskset is idle. Call Forward All overrides the system administrator’s Call
Forward–No Answer setting.
You can set the Call Forward All destination in the User Settings menu or using
the WebUI. See “Basic Settings” on page 127.
Call Forward–No Answer can only be set by the system administrator. This
setting determines the delay of, and the destination for, unanswered calls for
each extension. The default destination is Voicemail. After the calls are
forwarded, the calls cannot be answered at the Deskset.
The Call Forward–No Answer setting does not apply to Ring Group calls or to
incoming calls at extensions that are part of a Call Queue. See “Answering Calls
in the Call Queue” on page 41.
To set the Call Forward destination:
1. Press MENU, then 2, then 2, and then 1 to display the Call Forward All screen.
2. Press Y or Z to select one of the following targets:
Mailbox. Then press V to move to to Mailbox: and select your personal
mailbox or a Group Mailbox (if enabled).
Ext. Then press V to move to to Ext: and enter a valid extension number.
Phone#. Then press V to move to to Phone #: and enter a valid phone
number. Enter a preceding 9 or whatever digit, if any, that must be dialed for
external calls.
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AutoAtt. Then press V to move to the to AutoAtt: field and select an Auto
Attendant.
RingGrp. Then press V to move to the to RingGrp: field and select a Ring
Group.
3. To confirm the change, press . The Call Management menu appears. An
error message appears if:
you entered an invalid extension number
your system administrator has disabled call forwarding/transferring to an outside
line
you entered a restricted number.
If your system has no Ring Groups, this option does not appear.
Save
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Automatic Answering
You can set the Deskset to automatically answer calls after a delay that you specify.
Without touching the Deskset, you can speak to and be heard by people who call you.
For example, employees in warehouses or shops may use this feature for quick
conversations without having to interrupt what they are doing.
To set Auto Answer:
1. Call Appearance mode—Press MENU, then 2, then 2, and then 2.
Line Appearance mode—Press MENU, then 2, and then 2.
The Auto Answer screen appears. In Line Appearance mode, the Int. Auto Answer
screen appears.
2. Press Y or Z to select either Disabled or Enabled.
3. Press V, then Y or Z to set the delay before the Deskset automatically answers
each call.
4. Press to confirm the change. The Call Management menu appears. In Line
Appearance mode, the User Settings menu appears.
If your system administrator has enabled Direct Intercom on your Deskset, you cannot
enable Auto Answer. The message ‘‘Auto Answer is currently unavailable‘‘ appears.
In Line Appearance mode, Auto Answer applies to Intercom (extension to
extension) calls only.
Do Not Disturb and Call Forward All take priority over Auto Answer. If you
have enabled Call Forward All, calls are forwarded before they can be Auto
Answered. However, Auto Answer takes priority over the Call Forward-No
Answer setting. See “Call Forward All and Call Forward–No Answer” on
page 104.
Auto Answer does not apply to Ring Group calls. See “Incoming Call Indication”
on page 34.
The Auto Answer Delay overrides the Call Forward–No Answer delay. See
“Call Forward All and Call Forward–No Answer” on page 104.
Save
Deskset Settings 107
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When an incoming call is automatically answered, a Call Answered screen appears
and a tone sounds.
Deskset Settings 108
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Deskset Settings
Use the Deskset Settings menu to set up the display appearance and sounds of your
Deskset as listed in Table 23.
Figure 35. Deskset Settings Menu
Table 23. Deskset Settings Menu
Function See page... Options
1. Display 109 Contrast (1–9)
Backlight (Lo/Hi/Off)
2. Sounds 110 Ring Volume (0–9)
Ring Delay (0–40 seconds)
(Call Appearance mode only)
Ringtones (1–9)
Key beeps (On/Off)
3. Volume Settings 111 Speaker Volume (1–9)
Receiver Volume (1–9)
Headset Volume (1–9)
Paging Volume (1–9)
4. Preferred Audio Mode 112 Preferred Mode (Speaker, Headset)
Deskset Settings Menu 1/2 Deskset Settings Menu 2/2
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Display
Use the Display menu to adjust your Deskset LCD screen contrast and backlight.
To use the Display menu:
1. Press MENU, then 2, then 3, and then 1.
The Display menu appears.
2. Press Y or Z to adjust the Contrast level from 1 to 9. The default is 5.
3. Press V to set the Backlight level.
Press Y or Z to select Hi, Lo, or Off. The default is Hi.
4. Press to accept the adjustments and return to the Deskset Settings menu.
Save
Deskset Settings 110
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Sounds
Use the Sounds menu to set the ring volume, delay the beginning of audible ringing,
pick one of nine ringtones, or turn key beeps on and off.
To use the Sounds menu:
1. Press MENU, then 2, then 3, and then 2.
The Sounds menu appears.
2. Press Y or Z to adjust the Ring Volume from 0 to 9. The default is 3. A ringer
sample plays. You can also set the ring volume by pressing VOL+ and VOL–.
To turn off the ringer, decrease the volume to zero.
3. Call Appearance mode—Press V, and then Y or Z to set the Ring Delay from 0
to 40 seconds. The default is 0, which also disables the feature. Although the Call
Appearance or Line Appearance LED flashes, the Deskset does not ring for the time
you set.
4. Press V, and then Y or Z to select one of nine Ringtones. The default is 1.
Ringtone samples play when selected.
5. Press V, and then Y or Z to turn Key Beeps On or Off. The default is On.
6. Press to accept the adjustments and return to the Deskset Settings menu.
Save
Deskset Settings 111
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Volume Settings
Set the Speaker, Receiver, Headset, and Paging volumes using the Volume Settings
menu. You can also adjust each of these volumes while you are on a call by pressing
VOL+ and VOL–.
To use the Volume Settings menu:
1. Press MENU, then 2, then 3, and then 3.
The Volume Settings menu appears.
2. Press Y or Z to set the Speaker Volume from 1 to 9. The default is 4.
3. Press V, and then Y or Z to set the Receiver Volume from 1 to 9. The default is 3.
4. Press V, and then Y or Z to set the Headset Volume from 1 to 9. The default is 4.
5. Press V, and then Y or Z to set the Paging Volume from 1 to 9. The default is 4.
6. Press to accept the adjustments and return to the Deskset Settings menu.
Save
Deskset Settings 112
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Preferred Audio Mode
When you press a Call Appearance key or , the call is answered in the preferred
audio mode. Lifting the handset takes first priority in all instances. You can set the audio
preferences to Headset or Speaker by using the Preferred Audio menu.
To use the Preferred Audio Mode menu:
1. Press MENU, then 2, then 3, and then 4.
The Preferred Audio menu appears.
2. Press Y or Z to select the preferred audio mode: Speaker or Headset.
3. Press to accept the adjustments and return to the Deskset Settings menu.
Answer
Save
Deskset Settings 113
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Directory Settings
Use the Directory Settings menu to show or hide any of the three directories
(Personal, System, and Ext List) and to set the sort order of the Directory. The default
setting is all shown and sorted by first name.
To use the Directory Settings menu:
1. Press MENU, then 2, and then 4.
The Directory Settings menu appears.
2. Press Y or Z to Hide or Show the Personal Directory. This Directory holds your
personal Directory entries. See “Directory” on page 62.
3. Press V and then press Y or Z to Hide or Show the System Directory. This
Directory holds public entries created and maintained by the system administrator.
4. Press V and then press Y or Z to Hide or Show the Ext List Directory. This is a
list of all extensions in the system.
5. Press V and then press Y or Z to choose the Directory Sort Order; by first or last
name.
Deskset Settings 114
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Setting and Changing Your Password
Use the User Password menu to set, change, or reset your password. This setting can
also be controlled on the WebUI.
Once the password has been reset, password entry is no longer necessary for User
Settings, Voicemail, and the WebUI.
To use the Password menu:
1. Press MENU, then 2, and then 5.
The User Password menu appears.
2. Press 1 to set or change the password. Follow the steps in “Changing Your
Password” on page 115.
3. Press 2 to reset your password. A confirmation screen appears.
4. Press to confirm that you want to reset your password. The message User
password has been reset appears. The User Password menu appears.
Yes
Deskset Settings 115
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Changing Your Password
To change your password:
1. Press MENU, then 2, then 5, and then 1.
The Set/Change Password menu appears.
2. Use the dial pad to enter a password.
To correct errors, press .
To start over, press .
3. Press V and enter the new password again.
4. To accept the change, press . The Password Saved screen appears, then
the User Settings menu appears.
Passwords can be up to six digits.
Backspc
Delete
Save
Deskset Settings 116
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Registering an Optional Cordless Headset
You can register one AT&T TL7600 or TL7910 Cordless Headset to a SB67025 Deskset.
When a Deskset has a cordless accessory, the Deskset and Headset are all part of the
same extension, and only one device can be used at a time.
To register the TL7600 or TL7910 Cordless Headset:
1. Press MENU, then 2, and then 6.
The Cordless Headset menu appears.
2. Remove and replace the Cordless Headset from its charging base.
3. Press . Registration in Progress... appears while the Deskset searches
for the Headset. The TL7910 ON/OFF light flashes blue and red quickly.
4. When registration is complete, Headset is registered appears and the Cordless
Headset ON/OFF light turns solid blue. The TL7910 ON/OFF light turns solid red if
it is not fully charged yet.
5. Press CANCEL. The User Settings menu appears.
The Headset must be in the charger, fully charged and deregistered from its
base or any other device before registration can proceed. Even if the Cordless
Headset has been in its charger, remove and replace the Cordless Headset
before you press on the Deskset.
Register
Register
Registration can be terminated by pressing CANCEL on the Deskset.
If the Cordless Handset is registered to another Deskset, it must be
deregistered first. See “Deregistering a Cordless Headset” on page 117.
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Deregistering a Cordless Headset
You must deregister a Cordless Headset before you can register it to a different Deskset.
To deregister a Cordless Headset:
1. Press MENU, then 2, and then 6.
The Cordless Headset menu appears.
2. Press . The confirmation message appears.
3. Press to confirm deregistration.
The Deskset screen displays Headset is not registered. The Cordless Headset
ON/OFF light slowly flashes.)
4. Press CANCEL. The User Settings menu appears.
Deregistering the Cordless Headset without the Deskset
Cordless Headsets can also be deregistered using the Headset. You can use this method
when you cannot use the Deskset for standard deregistration. The Deskset may be out
of range or may have been removed from the system.
To deregister the Cordless Headset when the Deskset is not available:
1. On the Headset, press VOL+ –> MUTE –> VOL– –> MUTE –> VOL+ –> VOL– –>
MUTE.
DeReg
Yes
Deskset Settings 118
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Cordless Accessory Registration and Deregistration Time-Out
For security reasons, the registration process on both SB67025 Deskset and cordless
accessory terminates after the time-out period of two minutes if registration is not
successful.
If the registration process times out on the cordless accessory, the cordless accessory
resets itself. The Deskset returns to the unregistered cordless accessory startup screen.
If the registration process times out on the Deskset, it displays Registration Failed and
returns to Idle mode.
If Cordless Headset registration fails, the ON/OFF light on the Headset flashes twice
every five seconds. To reset the Headset, remove the Headset from the charger and try
the registration process again, beginning with Step 1, “To register the TL7600 or TL7910
Cordless Headset:” on page 116.
If the cordless device is registered to another Deskset or telephone, it must be
deregistered first. See “Deregistering a Cordless Headset” on page 117.
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Setting the Voicemail to Email Mode
The Voicemail to Email feature converts new voicemail messages to .WAV files and sends
them to your email account as an attachment. You can also choose to receive an email
notification of a new message without the .WAV attachment.
1. Press MENU, then 2, and then 7.
The Voicemail to Email menu appears.
2. Press Y or Z to select the desired Voicemail to Email mode:
OFF
Email Copy—Voicemail messages will be emailed to you as audio file
attachments.
Email Notification—you will receive email notifying you of new Voicemail
messages.
3. Press . The User Settings menu appears.
The Voicemail to Email menu is available only if this feature has been enabled
for your Deskset.
Save
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Admin Settings
To display the Admin Settings menu:
1. Press MENU, then 3. You then must enter the Admin password before you can view
the Admin Settings menu.
For more information about these settings, see the Synapse Administrator’s Guide,
available for download at www.telephones.att.com/synapseguides.
The Admin Settings are determined by your system administrator. Only someone
with access to the system administrator’s password can change the Admin
Settings.
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Deskset Information
Use the Deskset Information screen, shown in Figure 36, to find the Deskset's IP
Address, which you will need to access the WebUI. The other Deskset information may
be used by your system administrator or the installer.
Figure 36. Deskset Information
To display the Deskset Information:
1. Press MENU and then 4. The Deskset Information screen appears.
The model number, device status, IP Address, and Software version are listed with
other information.
2. Press V to view additional information.
3. Press CANCEL to return to the Main menu.
Deskset Information 1/4 Deskset Information 2/4
Deskset Information 3/4 Deskset Information 4/4
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Auto-Attendant Settings
If your system administrator has set your extension as an Auto Attendant Manager, you
can use the Deskset to manage one or more Auto Attendants.
To manage the Auto-Attendant Settings:
1. Press MENU to display the menu with a fifth item, Auto Attendant.
2. Press 5 to display the Auto-Attendant Settings. The screen displays a list of Auto
Attendants you can manage.
3. Highlight the name of the Auto Attendant you want to manage and press SELECT.
4. Press Y or Z to select Scheduled, OFF, or Manual.
Scheduled: Turns the selected Auto Attendant on. Incoming calls are forwarded
to an Auto Attendant menu or destination according to the weekly schedule that
the system administrator has set.
OFF: Turns the Auto Attendant off. Incoming calls are forwarded to the
destination that the system administrator has set.
Manual: Immediately forwards incoming calls to the Auto Attendant menu or
other destination that the system administrator has set. No weekly schedule
applies.
5. Press to save the setting. The list of Auto Attendants appears.
Line Appearance mode — For these settings to come into effect, the system
administrator must set the Call Forward–No Answer destination as the Auto
Attendant. When the Auto Attendant is set to Scheduled or Manual, extensions
may ring for incoming calls, but if the calls are not answered, they will be
directed to the Auto Attendant.
Save
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Using Do Not Disturb (DND)
Do Not Disturb (DND) silences incoming ringing and paging. You can still answer
incoming calls when DND is on. The incoming call screen appears and the Call
Appearance or Line Appearance LED flashes.
To enable or disable Do Not Disturb:
1. Call Appearance mode—Press MENU, then 1, and then 5.
Line Appearance mode—Press MENU, then 1, and then 4.
The DND indicator appears on the Idle screen when Do Not Disturb is on.
Call Appearance mode—The DND indicator only appears when Call Forward All
is disabled. When Call Forward All is set, no calls ring regardless of the DND
setting, so the DND indicator does not appear.
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CHAPTER
11
W
EB
I
NTERFACE
Use an Internet browser to access the Web User Interface (WebUI) that resides on your
Deskset. See “Accessing the Web User Interface (WebUI)” on page 125. After you log in
to the WebUI, you can configure the following features:
“Basic Settings” on page 127
“Personal Directory” on page 129
“Quick Dial” on page 131
“Voicemail Distribution” on page 132.
You can also view the Deskset Help from the WebUI. See “Help” on page 135.
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Accessing the Web User Interface (WebUI)
To access the WebUI:
1. Ensure that your computer is connected to the same network as the Synapse system.
In most cases, your computer will already be connected to the network through the
PC port on the back of a Deskset.
2. On the Deskset, press MENU then 4 to display Deskset Information.
3. On the Deskset Information screen, find the IP Address.
4. On your computer, open an Internet browser. AT&T recommends Internet Explorer (7
or higher).
5. Type the Deskset IP address in the browser address bar, and press ENTER on your
computer keyboard.
6. A Login page appears.
7. Under Login Name, log in as a user by typing your extension number.
8. Enter your password if you have created one (see “Setting and Changing Your
Password” on page 114). Otherwise, leave the password blank.
9. Click .
You can create or change your user password once you are logged in.
The Basic Settings page shown in Figure 38 on page 127 appears.
%D%E"F"
= ;&!
!C%&!""G
E< %%&H-?--
Changing a setting does not instantly apply the new value. Clicking
saves and applies all changes on that page.
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Error Handling
If you type an invalid value into one of the WebUI fields and click , the page is not
saved. The WebUI displays an error message at the top of the page. The field with the
incorrect value is highlighted in yellow, as shown in Figure 37. You can view a more
detailed error description by resting your mouse pointer on the highlighted field.
.
Figure 37. WebUI Error Indication
Invalid Entry
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Basic Settings
The remaining procedures in this chapter assume that you are already logged in to the
WebUI. See “Accessing the Web User Interface (WebUI)” on page 125.
After logging in, the Basic Settings page appears as shown in Figure 38. Your
Extension Name, which the system administrator enters, is displayed on internal calls.
In Call Appearance mode, callers using the Auto Attendant can search for your Extension
Name to reach your extension.
Figure 38. WebUI Basic Settings (Call Appearance mode shown)
To modify the Basic Settings:
Call
Appearance
mode
1. Set the Call Forward All Settings. When on, Call Forward All forwards calls to the
target you select, and your Deskset does not ring.
a. Turn Call Forwarding Off or On.
b. Select the Target Type.
Voicemail: Select either Personal or, if your system has Group
Mailboxes, one of the Group Mailboxes.
Extension: Select an extension number or the Operator extension.
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Outside Phone Number: Enter an outside telephone number. Enter a 9
or whatever digit, if any, that you would normally dial first to indicate that
it is an external call. For example, enter your cell phone number as the
Outside Phone Number to have all calls forwarded to your cell phone.
This option does not appear if your system administrator has disabled
call forwarding/transferring to an outside line. An error message appears
after you click if you enter a restricted number.
Auto Attendant: Select an appropriate Auto Attendant. Your callers will
be directed to the Auto Attendant you select.
Ring Group: Select a Ring Group.
Call
Appearance
mode
2. Under Auto Answer Settings, select an Auto Answer delay or disable Auto Answer
if it was previously enabled from the Deskset. See “Auto Answering” on page 39 and
“Automatic Answering” on page 106.
Line
Appearance
mode
Under Intercom Auto Answer, select an Auto Answer delay or disable Auto Answer
if it was previously enabled from the Deskset.
3. Configure the Voicemail to Email Settings:
a. Click Yes or No to enable or disable Voicemail to Email for this extension.
b. Enter your Email Address. Audio files or notifications will be sent to this address.
c. Click Off or On to disable or enable Auto Delete. When on, messages are
automatically deleted from your personal mailbox once they are sent to email as
audio files. This setting does not apply to Group Mailboxes.
d. Select the Current Mode for Voicemail to Email.
zEmail copy (audio attachment)
zEmail notification (no attachment)
zOff.
4. Under Set Password, create or change your Deskset password. The password must
consist of numbers only. This password is also used for accessing Voicemail and
settings on the Deskset and on the WebUI.
5. Click Apply to save your changes.
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Personal Directory
To allow easy dialing, you can create a Personal Directory (referred to as the Personal
list on the Deskset) that is only available from your extension. Your administrator can
also create a System Directory of names and phone numbers (referred to as System list
on the Deskset) that is available to all extensions.
To add an entry to the Extension Directory:
1. In the navigation menu at left, click Personal Directory. The Directory List page
appears.
2. Click . The Add Personal Directory List Entry page appears.
3. Complete the form with the required information.
4. Click to save. The Directory List appears with the entries added.
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To edit Personal Directory entries:
1. In the navigation menu at left, click Personal Directory. The Directory List page
appears.
2. Click [Edit] next to the entry to be edited. The Edit Personal Directory List Entry
page appears.
3. Complete the form with the desired information.
4. Click to accept your changes or to reject the changes.
To sort and delete Personal Directory entries:
1. In the navigation menu at left, click Personal Directory to display the Directory List.
2. To sort entries by last name, click . The button then changes
to . This action only works during the current session. The sort
order reverts to listing the names by first name when you log in the next time.
3. To delete Directory entries:
a. Click the check boxes for the entries you want to delete.
b. Click . All of the selected entries are removed.
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Quick Dial
To add or edit Quick Dial Entries:
1. In the navigation menu at left, click Feature Keys. The Programmable Feature
Keys page appears (Call Appearance mode shown).
You can edit any Programmable Feature Keys that the system administrator has
set up as Quick Dial keys. All other Programmable Feature Keys are unavailable.
2. Enter names and telephone numbers or extensions in the Name and Number
columns. If it is an external phone number, enter a 9 or whatever digit, if any, that
must be dialed first to indicate that it is an external call.
To edit or delete an entry, type over the entry.
3. To save entries, click , or to reject the changes, click .
4. Press the corresponding Programmable Feature Key on the Deskset to verify that the
entries have been added or edited.
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Voicemail Distribution
If you enable Voicemail Distribution, you can leave new messages or forward existing
messages to lists that you create in the WebUI. This feature is disabled by default. If you
enable this feature, there will be an additional step every time you access your messages.
See “Accessing Your Messages” on page 74.
To enable and disable Voicemail Distribution Lists:
1. In the navigation menu at left, click Voicemail Distribution to display the
Voicemail Distribution Lists page.
If you have previously enabled Voicemail Distribution and created one or more
Voicemail Distribution lists, the existing Voicemail Distribution Lists appear.
2. Click to enable or to disable
Voicemail Distribution.
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To create a Voicemail Distribution List:
1. In the navigation menu at left, click Voicemail Distribution to display the
Voicemail Distribution Lists page.
2. Click . The Create Distribution List page appears.
3. Enter a Name for the Voicemail Distribution List.
4. Assign Distribution List Members.
Select one or more extensions from the Available Extensions list and click .
OR
Select one or more extensions to remove from the Distribution List Members list
and click .
5. Click to save these settings or click to return to the previous page
without saving the changes.
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To edit or delete a Voicemail Distribution List:
1. In the navigation menu at left, click Voicemail Distribution to display the
Voicemail Distribution Lists page.
2. Click for the Distribution List you want to edit or delete. The Edit
Distribution List page appears.
3. Optional: Click to delete this Distribution List, then go to Step 6.
4. Edit the Distribution List Name as needed.
5. Assign Distribution List Members.
Select one or more extensions from the Available Extensions list and click .
OR
Select one or more extensions from the Distribution List Members list and click
.
6. Click to save these settings or click to return to the previous page
without saving the changes.
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Help
To access WebUI Help:
1. In the navigation menu at left, click Help.
A PDF Help file opens.
2. To view a topic, click the link for that topic. The page for that topic appears.
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CHAPTER
12
T
ROUBLESHOOTING
If you have difficulty operating your Deskset, try the following suggestions in this section:
“Common Troubleshooting Procedures” on page 137
“Display Messages” on page 138
“Calls Generally” on page 140
“Incoming Calls” on page 144
“Outgoing Calls” on page 147
“Voicemail” on page 149
“Other Deskset Features” on page 152
“WebUI” on page 154
“PC/Deskset Interaction” on page 155.
.
For customer service or product information, contact the person who installed
your system. If your installer is unavailable, visit our web site at
www.telephones.att.com/smb or call 1 (888) 916-2007. In Canada,
dial 1 (888) 883-2474.
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Common Troubleshooting Procedures
Follow these procedures to resolve common issues.
Resolving General Functional Issues
To resolve a blank screen or device that does not work at all:
Ensure the AC plug is plugged into an electrical outlet not powered by a wall
switch.
Verify that the AC power outlet has power. Try plugging in some other AC device.
If nothing works, contact an electrician or use another power outlet.
Verify that the DC plug is plugged into the power jack on the device.
The system devices are not immediately active when powered up and after a
power interruption. Allow at least 30 seconds for the device to boot up.
If your Deskset uses Power over Ethernet (PoE), ask your system administrator to
confirm that the PoE switch is working correctly.
To resolve a sluggish, unresponsive, or unusually behaving device:
Reset the device by pressing the RESET button on the back of the Deskset for less than
five seconds or by removing and restoring AC power.
To restore a Deskset to factory defaults:
Insert a pen or paper clip into the Reset hole on the back of the Deskset and press the
RESET button for more than five seconds.
Pressing the RESET button for more than five seconds will erase all data and
settings.
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Display Messages
The screen is blank or the Deskset menu does not work.
The screen displays Joining Site... for more than one minute.
The screen displays Network Down.
The screen displays Synch Failed.
Probable Cause Corrective Action
There may be no power or
the Deskset may need to be
reset.
See “To resolve a blank screen or device that
does not work at all:” on page 137.
Reset the Deskset to factory defaults. Insert a pen
or paper clip into the reset hole and press for
more than five seconds.
Probable Cause Corrective Action
The Gateway is failing to
synchronize with a Deskset
configured for a different
system configuration.
Always disconnect the LAN cable before restoring
factory defaults (by pressing the RESET button
more than five seconds).
Probable Cause Corrective Action
The Ethernet cable is
unplugged.
Ensure that one end of the Ethernet cable is
plugged into the port marked LAN on the device
and that the other end is plugged into your office
LAN.
Confirm that the Ethernet port light next to the
Ethernet port is green. If it is not, unplug the
cable and plug it in again.
There may be a problem with
the office network.
Check if other network devices, such as
computers, are communicating with the network.
If not, then contact your IT administrator.
Probable Cause Corrective Action
The device synch failed when
trying to connect to the
system.
Reset the device. Insert a pen or paper clip into
the reset hole and press for more than five
seconds.
The maximum number of that
type of device has been
reached.
A device must be removed from the network and
deleted from the system before another device
can be added.
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The device screen displays Synchronizing....
Deskset cannot make or receive phone calls and the Deskset screen displays Synchronizing....
The same Deskset extension
number already exists.
Reset the Deskset to factory defaults without the
network cable connected. Use a paper clip to
press and hold the reset switch for more than five
seconds.
The device software version
is different than the rest of
the system.
Ask your system administrator to update all
devices to the current software version.
Probable Cause Corrective Action
Probable Cause Corrective Action
Not enough time has
elapsed.
The device may display Synchronizing… for a
few seconds. This is normal and does not indicate
a problem.
Probable Cause Corrective Action
The Deskset may have an
incompatible software
version.
Ask your system administrator to update your
Deskset to the current software version.
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Calls Generally
Calls are dropped.
Deskset cannot make or receive phone calls.
On external calls, you hear an excessive echo at the Deskset.
Probable Cause Corrective Action
Restoring Deskset settings or
updating software while that
extension is in use will cause
all calls to be dropped.
Your system administrator should avoid updating
software or restoring Deskset settings when you
are likely to be using the phone.
The network is down. Ensure that the Ethernet cable is securely
plugged into the network port beneath your
Deskset labeled and that the other end is
plugged into your office LAN.
The Deskset extension was
changed during the call.
Contact your system administrator. If changes
were made to your extension while you were on
a call, that call is dropped.
Maximum Call Duration was
exceeded.
None. External calls that you transfer or forward
to another external number use two lines. The
duration of such calls is limited by a timer that
your system administrator sets.
Probable Cause Corrective Action
Putting the T1 Gateway into
loopback test mode prevents
phone calls from occurring.
Do not run loopback tests while the T1 trunk is in
use.
Your Deskset is not
synchronized.
Press MENU –> 4 to verify that the Deskset
Status is Synchronized. See “Deskset cannot
make or receive phone calls and the Deskset
screen displays Synchronizing....” on page 139.
Your Deskset is not
connected to the LAN.
Ensure that the Ethernet cable is securely
plugged into the network port beneath your
Deskset and that the other end is plugged into
your office LAN.
Probable Cause Corrective Action
The automatic PSTN Gateway
line calibration did not run
properly.
See your system administrator. There may be
non-system equipment connected in parallel to
the telephone line.
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You cannot retrieve parked calls.
You hear static, sudden silences, gaps in speech, or garbled speech.
A call is forwarded or transferred to an external telephone number and the call is disconnected.
Probable Cause Corrective Action
The first digit of an extension
number matches the first
digit of parked calls.
Your system administrator may have to correct
your Dial Plan settings. Do not have extension
numbers whose first digits match the park
extension prefix.
Probable Cause Corrective Action
You may be experiencing
network problems.
Your LAN administrator should ensure the
following minimum guidelines are met:
zA switched network topology is
recommended (using standard 10/100
Ethernet switches that carry traffic at a
nominal rate of 100 Mbit/s).
zThe office network infrastructure should use
Cat.-5 wiring.
Do not connect a network server PC to the PC
port on the Deskset.
Make sure the network cable is solidly plugged in.
If you tug on the cable, the plug should remain
inserted.
Probable Cause Corrective Action
Telephone line to telephone
line call times have been
restricted. Calls that are
forwarded or transferred to
an external phone number
use two PSTN lines or voice
channels for the duration of
the call. To avoid tying up
two outside lines, these calls
are on a timer.
Ask your system administrator to reset the Timer
for Forwarded and Transferred Outside
Calls.
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You are unable to transfer a call to an extension or an extension’s voicemail. A “Call could not be
transferred” message appears.
Your Deskset does not automatically forward a call to another extension.
You are unable to transfer a call to an external phone number.
Probable Cause Corrective Action
The extension is unavailable. Check if the destination extension has been
disconnected or deleted from the network.
All the destination extension’s lines may be busy.
If the party you have on hold hangs up, call back
and start the transfer process again.
Probable Cause Corrective Action
Call Appearance mode
only—The Call Forward All
settings are incorrect.
Check that Call Forward All is on (FWD should
appear in the top right corner of the screen while
in Idle mode).
Ensure that a valid extension number has been
entered as a destination extension.
Confirm that the Call Forward All Target is set
to Ext.
Probable Cause Corrective Action
Call Appearance mode
only—Transferring to an
external phone number has
been disabled, or no lines are
available.
Check that your system administrator has
enabled transferring to an external phone
number.
Ensure that a valid external number is shown in
the to Phone # field. Enter a 9 or whatever digit,
if any, that must be dialed first for an external
call.
Ensure that the Gateway is connected to the
network.
All phone lines may be in use. If so, try again later.
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Deskset does not automatically forward a call to an external phone number.
You are unable to manually forward a call to Voicemail.
You don’t hear a Park or Hold Ringback tone.
Probable Cause Corrective Action
Forwarding to an external
phone number has been
disabled or Call Forward All
or the Call Forward–No
Answer settings are
incorrect.
Call Appearance mode only—Check that Call
Forward All is on. FWD should appear in the top
right corner of the screen while in Idle mode.
Press MENU, then 1, then 6 to turn this feature
on.
Call Appearance mode only—Confirm that the
Call Forward All Target is set to Phone #. On
the Deskset, press MENU –> 2 –> 2 –> 1.
Ensure that a valid external number is shown in
the to Phone # field. Enter a 9 or whatever digit,
if any, that must be dialed first for an external
call.
Check that forwarding to an external phone
number has been enabled. Your system
administrator must enable Call Forward/
Transfer to Outside Telephone Number for
your Deskset..
Probable Cause Corrective Action
Call Appearance mode
only—You cannot foward
incoming Ring Group calls
and incoming Call Queue
calls to Voicemail.
Nothing. The system administrator can designate
a Deskset as a forwarding destination if the Ring
Group call is unanswered. If that Deskset does
not answer the forwarded call, the call will be
forwarded again according to that Deskset’s
settings.
Probable Cause Corrective Action
The Ringer volume is set to
OFF.
On the Deskset, press the VOL + button.
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Incoming Calls
Your Deskset does not receive incoming calls.
You receive only caller ID numbers, not caller ID names.
Probable Cause Corrective Action
Incoming call notifications
have been suppressed or
delayed, or incoming calls
are redirected by the
Deskset, or incoming calls
are not directed to the
Deskset.
Verify that Do Not Disturb is off. Make sure that
DND is not in the top right corner of the Deskset
display. Press MENU, then 1, then 5 (Call
Appearance mode) or MENU, then 1, then 4 (Line
Appearance mode) to turn this feature off.
Call Appearance mode only—Verify that Call
Forward All is off. Make sure that FWD is not in
the top right corner of the Deskset display. Press
MENU, then 1, then 6 to turn this feature off.
Call Appearance mode only—Incoming calls
may be directed to a Ring Group or Call Queue
that you are not part of. Calls may also be
redirected via DID numbers and Trunk Routing.
The ringer volume is too low
or a ring delay is set.
Press the VOL+ key to increase ringer volume.
Verify that the ring delay is off. Press
MENU –> 2 –> 3 –> 2 (Call Appearance mode)
or MENU –> 2 –> 2 –> 2 (Line Appearance mode)
to adjust the ring delay.
Another extension answered
your calls remotely.
None. If another extension is configured to
monitor your call activity, the other extension can
answer your incoming calls.
Probable Cause Corrective Action
Your T1 telephone service
provider may use DMS-100
or 5ESS signalling protocols,
which do not support caller
ID name delivery.
Talk to the service provider about obtaining
PRI-NI2 signaling.
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External caller cannot find your extension in the Auto Attendant Directory.
Call Appearance mode only—Call does not Auto Answer.
Line Appearance mode only—Call does not Auto Answer.
Probable Cause Corrective Action
You have not recorded a
Personal Name.
Record a name at the Deskset. Press MENU –> 2
–> 1 –> 2 to record a Personal Name to be
played to callers.
Your system administrator
has not entered your first
and last name into the
Extension List.
Consult your system administrator.
The external caller may not
be waiting long enough for
the search.
Tell callers that after spelling the name, they can
press the pound (#) sign to start the search.
Probable Cause Corrective Action
The Deskset is set to Call
Forward All.
Deactivate Call Forward All. Press MENU –> 1
–> 6.
Direct Intercom is enabled
and only calls from certain
extensions are automatically
answered.
Ask your system administrator to disable Direct
Intercom, then enable Auto Answer on your
Desket. On the Deskset, press MENU –> 2 –> 3.
The Deskset is in DND mode. Deactivate DND. Press MENU –> 1 –> 5.
Your Auto Answer delay is
greater than your
Call-Forward – No Answer
delay.
Adjust the Auto Answer delay. Press MENU –> 2
–> 2 –> 2.
Ring Group calls cannot be
automatically answered.
If your location has DID numbers, ask your system
administrator to assign a DID number to your
extension and ask people whose calls you want
auto answered to dial your DID number.
Probable Cause Corrective Action
The Deskset is in DND mode. Deactivate DND. Press MENU –> 1 –> 4.
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Caller ID is not working. The display shows and a digit for the name, and the same digit
for the phone number.
_ Phone# `
Probable Cause Corrective Action
Your organization does not
subscribe to caller ID service
or you have DSL phone lines
without filters installed.
Caller ID is a subscription service. You must
subscribe to this service from your local
telephone service provider for this feature to
work on your phone.
The caller must be calling from an area that
supports caller ID.
Both you and your caller’s telephone companies
must use caller ID compatible equipment.
If you have DSL phone lines, confirm that you
have a DSL filter plugged in between each
Deskset and DSL wall jack. The DSL filter must be
plugged into the wall jack, not the Gateway.
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Outgoing Calls
No dial tone.
When you dial an external number, you reach an extension instead.
You cannot make calls to an external number.
Probable Cause Corrective Action
Handset cord is plugged into
the wrong jack.
Ensure the handset cord is plugged into the
handset jack on the side of the Deskset. Do not
connect the handset cord to the corded headset
jack on the back of the Deskset.
Probable Cause Corrective Action
The extension prefix matches
the first digit of the external
phone number you tried to
dial, and you don't have to
dial a digit before dialing
external phone numbers.
Consult your system administrator.
Probable Cause Corrective Action
An external phone number
cannot be accessed through
the Gateway.
Ensure that you enter a 9 or whatever digit, if any,
that must be dialed first for an external call. For
example, 9-1-555-0123.
If you see All Phone Lines Busy on the Deskset
screen, try again later because all outside lines
may be in use.
Ensure that a Gateway is connected to the
network and that it resides on the same subnet
as the Deskset.
Call Appearance mode
only—Your extension has a
trunk reservation for
outgoing calls, and all lines
and channels are being used
for active or incoming calls,
or are reserved for other
extensions.
Wait for a channel or line to become available.
The system administrator can either remove the
reservations from some trunks or contact the
service provider to add more analog telephone
lines or T1 channels.
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You cannot make international long distance calls.
You cannot access phone company services like 411.
Call Appearance mode only—The PSTN Trunk reservation is not being honored.
DDNs (Directory Dial Numbers) do not dial out properly from the Call Log.
Probable Cause Corrective Action
Call Appearance mode
only—If no trunk prefix (digit
entered before dialing
external calls) is set, phone
numbers, including
international or country
codes, that start with 0 (zero)
will go to the Synapse
system operator.
Consult your system administrator.
Probable Cause Corrective Action
Call Appearance mode
only—If any x11 extensions
already exist (such as 411, or
611), then the extensions
take precedence. In other
words, dialing 411 calls
extension 411, not the 411
directory service. 911 cannot
be assigned as an extension
number.
Consult your system administrator.
Ensure that you enter a 9 or whatever digit, if any,
that must be dialed first for an external call. For
example, 9-1-555-0123.
Probable Cause Corrective Action
An incoming call may be
using that line. Parking calls
and forwarding calls on a
reserved trunk does not free
up the trunk.
Consult your system administrator about setting
up Trunk Routing to reserve the incoming path to
the “special” extension.
A Forwarded call must end before the reserved
trunk is available.
Probable Cause Corrective Action
This system does not support
DDN.
DDNs in the Call Log are treated like all other
caller ID phone numbers.
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Voicemail
Voicemail is not received at the extension you called.
Your Deskset does not receive Voicemail.
Probable Cause Corrective Action
Target extension Voicemail is
full.
Delete messages.
Extension is unplugged. Plug in the extension.
Distribution List error. Verify the Distribution List. Log in to the WebUI,
then click Voicemail Distribution.
Probable Cause Corrective Action
Calls are not being directed
to Voicemail, or the
Voicemail memory is full.
Call Appearance mode only—
Verify that Call
Forward All is off or is targeted to Voicemail.
zPress MENU –> 1 –> 6 to turn this feature off.
FWD will not be in the top right corner of the
Deskset display.
zTo set the Call Forward All target, log into the
WebUI. On the Basic Settings page, set the
Target Type to Voicemail. Then click
.
Ask the system administrator to check the Call
Forward – No Answer setting. Calls may be
forwarding to another phone number instead of
Voicemail.
You may need to delete some messages to create
space.
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Incomplete Voicemail messages.
Unable to find a message in a Group Mailbox.
The number of new messages in a Group Mailbox changed spontaneously.
Probable Cause Corrective Action
Recording interrupted by
time-out or full memory.
If a caller leaves a very long message, part of it
may be lost when the Deskset disconnects the
call after two minutes.
If the caller pauses for longer than six seconds,
the Deskset stops recording and disconnects the
call.
If the Deskset’s memory becomes full during a
message, the Deskset stops recording and
disconnects the call.
If the caller's voice is very soft, the Deskset may
stop recording and disconnect the call.
Probable Cause Corrective Action
Group Mailboxes are
accessed by multiple users.
None. Group Mailboxes are accessed by multiple
users. Messages can be marked as old or deleted
by other users.
Probable Cause Corrective Action
Group Mailboxes are
accessed by multiple users.
None. Group Mailboxes are accessed by multiple
users. Messages can be marked as old or deleted
by other users.
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The system does not respond to remote Voicemail commands.
Probable Cause Corrective Action
The system cannot detect
Dual-Tone Multi-Frequency
(DTMF) tones, which are the
signals sent when the caller
presses dial-pad keys.
Confirm you have entered star, star (**) before
entering your remote access code (user
password). If you have no password, press star,
star (**), then pound (#).
Confirm you are calling from a touch-tone phone.
When you dial a number, you should hear tones.
If you hear clicks, the phone is not a touch-tone
telephone and cannot activate the answering
system.
The answering system might not detect the star,
star (**) while your announcement is playing. Try
waiting until the announcement is over before
entering the code.
There may be interference on the phone line you
are using. Press the dial-pad keys firmly.
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Other Deskset Features
Other Desksets do not appear in the extension list.
You are unable to record a greeting.
There is no key so you cannot forward messages to a Distribution list.
Probable Cause Corrective Action
The Deskset is not connected
to the same subnet as the
other Desksets.
Verify that the first two sections of the IP address
(the portion before the second “dot”) match the
IP addresses of the other Desksets or that the
subnets are set up to communicate with each
other. Press MENU –> 4 at a Deskset to find the
IP address.
If the other Desksets have been assigned static IP
addresses, you may have to assign your Deskset
a static IP address to match the other Desksets.
Probable Cause Corrective Action
Call Appearance mode
only—The selected Deskset
is set up to forward all calls.
Select a different Deskset on which to record the
greeting.
Call Appearance mode only—Disable the call
forwarding on the selected Deskset. Press MENU
–> 1 –> 6.
DistrList
Probable Cause Corrective Action
The key is not
present unless the
Distribution List feature is
enabled and you have
created at least one
Distribution List.
Log into the WebUI and click
Voicemail Distribution. Enable Voicemail
Distribution, and create one or more Distribution
Lists.
DistrList
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You are unable to add an entry to the Quick-Dial list.
Probable Cause Corrective Action
If you have an SB67030/031
Deskset, all six Quick-Dial
entries have been used.
Edit Quick-Dial entries on the Deskset to write
over an existing entry:
a. Press the button to the right of .
b. Press to add or edit a Quick-Dial
entry.
Edit Quick-Dial entries on the WebUI to write over
an existing entry:
a. Log in to the WebUI and click
Quick Dial Keys.
b. Edit the Quick-Dial entries.
c. Click .
Your SB67030/031 Deskset
has been configured for Call
Queue. The Quick-Dial key
and Quick-Dial list are
unavailable.
See your system administrator if you need to use
Quick Dial instead of Call Queue.
If you have an SB67020/025
Deskset, the system
administrator must configure
one or more Programmable
Feature Keys as Quick Dial
keys before they can be
used.
Ask your system administrator to configure one
or more Quick-Dial keys for your Deskset.
Edit List
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WebUI
Unable to access the WebUI Log-in page from my computer.
Changes made in the WebUI are not saved.
Probable Cause Corrective Action
The computer is not
connected to the same
subnet (network) as the
Deskset, and the subnets are
not set up to communicate.
Verify the IP address. You must correctly enter
the IP address of your Deskset into your Internet
browser’s address bar. At the Deskset, press
MENU –> 4 to see the IP address displayed in
the third line of the information.
Ensure that there is an Ethernet cable attached to
Network port on the Deskset and to the LAN. If a
PC at the same workstation is sharing the LAN
connection, attach an Ethernet cable to your
computer’s Ethernet port and to the PC port on
the back of the Deskset.
Confirm that your computer and your Deskset are
on the same subnet so that they can talk to each
other. Check that the first three sections of each
IP address are the same. If they are not, they may
not be connected to the same subnet. Contact
the installer; the subnets may not be set up to
communicate.
Probable Cause Corrective Action
must be clicked on
each page to confirm the
changes.
Click on each page to confirm the
changes.
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PC/Deskset Interaction
Internet connection or access to the local network on your computer does not work after installing
the Deskset.
Your PC is slower after connecting it to the LAN through the Deskset.
Your PC, which is connected to the LAN through the Deskset, briefly loses its network connection.
Probable Cause Corrective Action
The Ethernet cables are not
installed correctly.
Check that the Ethernet cable from the computer
is plugged into the Deskset port labeled . A
second Ethernet cable should be plugged into the
Ethernet port on the Deskset marked with
the other end plugged into your LAN.
Probable Cause Corrective Action
A computer connected
through the Deskset will be
limited to 100 Mbits/s.
Use separate Ethernet connections for the
Deskset and the computer so that the computer
can take advantage of the network’s greater
bandwidth.
Probable Cause Corrective Action
For PCs connected to the
LAN through Desksets,
disruption to the Deskset
operation affects the PC. For
example, when the Deskset
restarts (possibly due to a
software upgrade) the
connection to the LAN is
temporarily lost.
If the PC is connected to the LAN through the
Deskset, your system administrator should avoid
updating software or restoring Deskset settings
when you are using the workstation.
If the PC is connected to the Deskset, and if the
PC is connected to an Uninterruptible Power
Supply (UPS), plug the Deskset into a UPS.
Use separate Ethernet connections for the
Deskset and the computer.
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A
PPENDIXES
Appendix A: Soft Keys
The Synapse SB67020/SB67025 Deskset features keys below the LCD screen. The
bottom of the screen displays the appropriate label for each key as the function of the
key changes.
Table 24 provides an alphabetical list of the labels that appear above the Deskset soft
keys.
Table 24. SB67020/025 Deskset Soft Key Functions
Function Description Function Description
Enters a dot in IP address.
Sets an option as the current
Active option.
Answers an incoming call.
Backspace the cursor when
entering data.
Dials the on-screen entry.
Allows dialing options before
calling a number.
Clears the current entry.
Clears NEW indication from a
message.
Initiates a conference call.
Deletes all records.
Deletes a record.
Deletes a Voicemail message.
Shows any additional information.
Opens the Distribution Lists.
End recording and return to previous
screen.
Drops the on-screen party from a
conference call.
Edit the current entry.
Ends a conference call and hangs up all
parties.
Ends paging.
Opens the Extension List.
Switches between first and last name
sort in the Directory and Extension lists.
Initiates a hook flash.
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Initiates Message Forward
function.
Forwards incoming call to
Voicemail.
Silences ringer during incoming
call.
Record an introductory message.
Adds the on-screen party to a
conference call.
Listen to a Voicemail message.
Create a new message for a
Distribution List.
Marks the current message as
NEW.
Opens the Mailbox List.
Creates a new Directory entry.
Cancels proposed action.
Displays a list of options.
Initiates a system page.
Parks a call.
Opens the Park List.
Inserts a two-second pause in a digit
string.
Plays a message or recording.
Plays all Voicemail messages.
Plays a message from the Call Log.
Plays a recording.
Begins a recording.
Retrieves a parked or queued call.
Saves a setting.
Sends a Voicemail message.
Displays the Directory Settings menu.
Stop recording.
Stores the name and number into the
Directory.
Initiates transfer of a call.
Di splay s a list of extensions t o which you
can transfer a call directly to Voicemail.
Confirms proposed action.
Table 24. SB67020/025 Deskset Soft Key Functions (Continued)
Function Description Function Description
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Appendix B: Technical Specifications
Table 25 lists the technical specifications for the SB67020/025 Deskset.
Table 25. Technical Specifications
Feature Specification
Size 6.9” × 7.9” × 8.1” (H × W × D @57° angle),
7.9” × 7.9” × 7.1” (H × W × D @41° angle)
Weight 35.59 oz. (1009 g) (including adapter)
Power Requirements 5.1 V DC @ 1700 mA, 48 V DC Typ. (PoE Class 2)
Transmit Frequency Deskset, Cordless Headset: 1921.536–1928.448 MHz
RJ-45 Ethernet Network Jack (10Base-T/100Base-Tx) with auto MDI/MDIX switching
Headset Jack Traditional corded headset jack type with 2-conductor wiring
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Appendix C: Maintenance
Avoid Rough Treatment
Handle the unit gently. Save the original packing materials to protect your equipment if
you ever need to ship it.
Avoid Water
Your unit can be damaged if it gets wet. Do not use the equipment outdoors in the rain
or handle it with wet hands. Do not install the equipment near a sink, bathtub, or shower.
Electrical Storms
Electrical storms can sometimes cause power surges harmful to electronic equipment.
For your own safety, exercise caution when using electrical appliances during storms.
Cleaning Your Unit
Your unit has a durable plastic casing that should retain its luster for many years. Clean
it only with a soft cloth slightly dampened with water or a mild soap solution. Do not use
excess water or cleaning solvents of any kind.
Your system contains sophisticated electronic parts, so it must be treated
with care.
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Appendix D: Important Safety Instructions
When using your telephone equipment, basic safety precautions should always be
followed to reduce the risk of fire, electric shock, and injury, including the following:
Read and understand all instructions.
Follow all warnings and instructions marked on the product.
Unplug this product from the wall outlet before cleaning. Do not use aerosol or
liquid cleaners. Use a damp cloth for cleaning.
Do not use this product near water (for example, near a bathtub, kitchen sink, or
swimming pool).
Do not place this product on an unstable surface.
This product should be operated only from the type of power source indicated
on the marking label. If you are not sure of the type of power supply in your
home or office, consult your dealer or local power company.
Do not allow anything to rest on the power cord. Do not install this product
where the cord may be walked on.
Never push objects of any kind into this product through the slots in the unit
because they may touch dangerous voltage points or create a short circuit. Never
spill liquid of any kind on the product.
To reduce the risk of electric shock, do not disassemble this product; take it to
an authorized service facility. Opening or removing parts of the unit other than
specified access doors may expose you to dangerous voltages or other risks.
Incorrect reassembling can cause electric shock when the product is
subsequently used.
Do not overload wall outlets and extension cords.
The power adapter is intended to be correctly oriented in a vertical or floor
mount position. The prongs are not designed to hold the plug in place if it is
plugged into a ceiling or an under-the-table or cabinet outlet.
Unplug this product from the wall outlet and refer servicing to an authorized service
facility under the following conditions:
When the power supply cord or plug is damaged or frayed.
If liquid has been spilled on the product.
If the product has been exposed to rain or water.
If the product does not operate normally when following the operating instructions.
Adjust only those controls that are covered by the operating instructions. Improper
adjustment of other controls may result in damage and often requires extensive
work by an authorized technician to restore the product to normal operation.
If the product has been dropped and the unit has been damaged.
If the product exhibits a distinct change in performance.
This symbol alerts you to important operating or servicing instructions in this
document. Always follow basic safety precautions when using this product to
reduce the risk of injury, fire, or electric shock.
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Appendix E: GPL License Information
Portions of the software associated with this product are open source, and fall within the
scope of the GNU General Public License (GPL). Accordingly, those portions of code are
available to the public, consistent with the requirements of the GPL, in either source code
format or object code format, depending upon the nature of the code at issue. If you
would like to exercise your right to receive the available code, please send a cashier’s
check, payable to VTech Communications, Inc., in the amount of $15.00 (U.S.$) to:
VTech Communications, Inc.,
9590 SW Gemini Drive, Suite 120
Beaverton OR 97008
ATTN: Information Technology Group—Synapse/Syn248 GPL code request, along with a
written request for the available code. If your request does not fully comply with the
foregoing requirements, VTech reserves the right to reject your request. Further, by
requesting and receiving the available code, you release VTech, its affiliates, and its and
their officers, directors, employees, and representatives (“VTech Parties”) from any
liability or responsibility relating to such code, and you acknowledge that the VTech
Parties make no representations with respect to the origin, accuracy, usability, or
usefulness of such code, and the VTech Parties have no responsibility to you whatsoever
concerning the code, including without limitation any responsibility to provide
explanation, support, upgrade, or any communication whatsoever. Your review or use of
the available code is at your sole risk and responsibility.
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G
LOSSARY
This glossary provides definitions that pertain to the Synapse telephone system.
active call: An established telephone call that is not on hold
analog phone: A non-Synapse telephone that plugs directly into a normal telephone wall
plug or into the Synapse PSTN Gateway BYPASS port or ATA FXS port
ATA (Analog Terminal Adapter): Allows the integration of non-Synapse analog
telephones, a fax machine, overhead paging equipment, and a music-on-hold source into
the Synapse system. It also provides Group Mailboxes to allow different people to access
the same Mailbox.
Auto Answer: When the system is in Call Appearance mode, you can set the Deskset to
automatically answer calls after a delay that you specify. Without touching the Deskset,
you can speak to and be heard by people who call you.
Auto Attendant: A system that automatically answers incoming calls and provides
instructions to callers
Aux Out: A 3.5 mm jack on the ATA that can be used to connect some single-zone
overhead paging devices.
Available ( ): An SB67030/031 Deskset screen icon that indicates that there is a Call
Appearance key that is not busy with predialing, dialing, ringing, or an active or held call
BYPASS port: An RJ-11 jack on the PSTN Gateway that allows for communication during
power outages. Plug an analog telephone into this jack.
Call Appearance: On the SB67020/025 Deskset, the Programmable Feature Keys
identified as Call Appearance keys on the right side of the Deskset. On the SB67030/031
Deskset, the five icons on the right side of the Deskset display and the keys and LEDs
associated with those icons. These keys access active and held calls, and calls that are
being dialed or predialed. The LEDs and icons indicate the state of each call or potential
call.
Call Forward All: Automatically forward calls before they ring. All calls are immediately
forwarded to the specified destination.
Call Forward–No Answer: Automatically forward unanswered calls to Voicemail, an
extension, or external phone number
Call screening: Listening to a Voicemail message while it is being recorded
Cat.-5 wiring: A twisted pair data cable commonly used in offices for computer
communication
CO (Central Office): An office to which subscriber home and business lines are
connected. The central office has switching equipment that can switch calls locally or to
long-distance carrier phone offices.
DECT (Digital Enhanced Cordless Telecommunication): A wireless telephone
technology developed specifically for cordless telephones using frequencies between 1.8
and 1.9 Gigahertz. DECT communication is resistant to interference from other electronic
equipment, has longer range, and improved battery life.
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default: The original product settings
deregister: To remove the association between an SB67030/031 Deskset and a Cordless
Handset or Cordless Headset
dial pad: The 0 through 9, *, and # keys on the Deskset and the SB67040 Cordless
Handset
direct dial: Allows callers to directly dial users' extension numbers after the Auto
Attendant answers
Directory: A list of names and phone numbers
Display Names: The names that the system administrator enters to identify each
extension number. The Auto Attendant uses these names to assist callers in forwarding
calls.
DID: This feature allows external callers to directly dial an extension, bypassing the Auto
Attendant and the operator
DND (Do Not Disturb): A feature that suppresses audible ringing and incoming paging
at the Deskset
DND ON (DND): An indicator in the top right corner of the Deskset display that
illuminates when you turn on the Do Not Disturb feature
DTMF (Dual-Tone Multi-Frequency): Telephone tones commonly known as “touch-tone”
Emergency Bypass Port: The fifth SB67010 PSTN Gateway jack that can provide
telephone operation during a power failure when used with an analog phone
Ethernet: A type of computer networking technology that connects devices via Local
Area Networks (LANs)
Extension Directory: A private list of names and phone numbers available to only a
single extension (referred to as “Personal list” on the Deskset)
Extension list: A list of names and extension numbers for the Synapse system
telephones
extension number: The three-digit or four-digit number representing each individual
Deskset
external call: A phone call between a phone not a part of your Synapse system and an
extension within your Synapse system
factory default: The original product settings
flash memory: Reprogrammable system storage used for storing software upgrades
FWD ON (FWD): An indicator in the top right corner of the SB67020/025 Deskset display
that appears when the Call Forward feature has been turned on. This feature causes calls
to that extension number to be automatically forwarded to another extension, external
phone number, or to Voicemail.
FXO (Foreign Exchange Office): The Gateway telephone signaling interface between the
PSTN telephone lines and the LAN
FXS station port: A jack on the ATA for connecting non-Synapse analog telephone
equipment to the Synapse system
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Gateway: A network device equipped for interfacing with another network that uses
different protocols
greeting, preset: The voice message that plays to callers if the user has not recorded an
outgoing message
grounding: An electrical ground connection that minimizes interference, reduces the risk
of equipment damage due to lightning, eliminates electrostatic buildup, and helps protect
people who service the equipment
Group Mailbox: Provide general delivery of Voicemail messages to a group within an
organization. Only subscribers can access these Voicemail messages.
hard key: Any physical key on the Deskset, Cordless Handset, or Gateway. Examples
include MENU and 1 on the Deskset; and SELECT and CANCEL on the SB67010 Gateway.
hard reset: An action that restores factory default settings
Hold announcement: A recorded message to play while calls are on hold. It can be
combined with music on hold.
hunt group: A telephone company feature that allows calls to a busy phone number to
roll over to the next available line or a Synapse system ring group feature where
unanswered calls are forwarded to the next available extension in a predefined group of
extensions
icon: A small picture in the display that presents status information
Idle: The mode of a device when it is not involved in call or call setup activity
interference: Electrical signals close by that cause degraded audio performance for
cordless devices
internal call: A phone call made from one of your Synapse system extensions to another
extension
IP address (Internet Protocol address): An individual numeric identification assigned to
devices on your LAN
ISDN (Integrated Services Digital Network): A set of communication standards for
simultaneous digital transmission of voice, video, data, and other network services over
the traditional circuits of the public switched telephone network.
key beep: When enabled, pressing a key plays a tone
LAN (Local Area Network): A communications network that allows data devices to
communicate with each other
LCD (Liquid Crystal Display): The screen that provides instructions and feedback
LED (Light Emitting Diode): A small light on a device that indicates status
live dial: Dialing after the phone is off hook
main menu, Auto Attendant: The Auto Attendant messages and actions that are
available to callers before the callers take additional actions
MoH (Music on Hold): Music or other audio that plays to an external caller that has been
put on hold by a Synapse user
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multi-zone paging: Paging through a multi-zone overhead paging system. The overhead
loudspeakers are configured in multiple areas and transmit messages independently.
mute: Stop sending your voice to the other party during a phone call
NTP (Network Time Protocol): An Internet standard protocol that assures time
synchronization in a computer network
off hook: Indicates that you are on a phone call, have lifted the corded handset, or have
pressed SPEAKER or HEADSET to answer a call or to prepare to make a call. You are off
hook from the moment that you hear a dial tone to when you hang up a call.
OHP (overhead paging) system: An amplified public address system
on hook: Indicates that no corded handset, speakerphone, Cordless Handset, or corded
or Cordless Headset is active
operator: The extension that callers reach by dialing 0 (zero) when the Auto Attendant
operator feature is enabled or that system users reach at any time by dialing 0 (zero)
page: Broadcasts your voice to all idle extensions that do not have Do Not Disturb turned
on
paging zone: A set of extensions that can be paged as a group
park: A form of hold that allows held calls to be retrieved by any Deskset or the SB67040
Cordless Handset
Park list: The list of unretrieved parked calls
Personal list: A private list of names and phone numbers available to only a single
extension (referred to as “Extension Directory” on the WebUI)
Pilot Number: Usually the company’s main telephone number
POTS (Plain Old Telephone Service): Basic telephone operation. The ability to make and
receive phone calls.
predial: Enter digits before going off hook to make a call
PSTN (Public Switched Telephone Network): The world’s telephone network
Quick Dial: Provides two-touch dialing for frequently called phone numbers
quota: The maximum recording time for a Group Mailbox
reboot: Restart a device
Redial: Accesses the log of outgoing calls
Remote site: A Synapse site in another location that is linked to your office through a
SIP Gateway. You can call remote Desksets by dialing their extension number. You can
also make long-distance calls through a remote site as if you were dialing a local call.
Depending on your system configuration, you may need to dial a prefix such as 9 to make
Remote Site calls. Consult your system administrator.
RF (radio frequency): The communication channel for most Cordless Handsets and
Cordless Headsets
ring group: Groups of extensions configured by the system administrator to all ring in a
predetermined pattern within the group when calls come in for that group
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router: An electronic device that connects two or more other electronic devices to each
other, allowing them to communicate
single-zone paging: Paging to a single set of overhead loudspeakers. All speakers
transmit the same announcement simultaneously.
SIP: Session Initiation Protocol, a signaling protocol used for voice and video
communications over the Internet
soft key: The Synapse Desksets and Cordless Handsets feature keys below the LCD
screen. The bottom of the screen displays the appropriate label for each key as the
function of the key changes.
subscriber: A user who can access messages in a Group Mailbox
supervised transfer: Occurs when you communicate with the transfer recipient before
completing a transferred call
switch: A network switch links electronic devices. The switch processes and routes data
flexibly, allowing more data to be handled without error.
system administrator: A person to perform functions such as setting up and modifying
system configurations. This system administrator can be an employee or your telephone
equipment provider.
System Directory: (see System list)
System list: This list of names and phone numbers is created and maintained by the
system administrator. All system users can sort and view this list.
system operator: The extension that callers reach by dialing 0 (zero) when the Auto
Attendant operator feature is enabled or that system users reach at any time by dialing
0 (zero)
T1: A digital signaling standard to transmit voice and data between devices
trunk: A communications connection between the Synapse system and the telephone
company
unsupervised transfer: Occurs when you do not communicate with the transfer recipient
when transferring calls. The transfer recipient does not have to pick up the phone and
talk to you before receiving the transferred call.
VoIP (Voice over Internet Protocol): A transmission technology for delivery of voice
communications over IP networks such as the Internet or other packet-switched
networks. Other synonymous terms include IP telephony, Internet telephony, Voice Over
BroadBand (VoBB), broadband telephony, and broadband phone.
WebUI (Web User Interface): A means of interacting with a product using a computer
interface. Connection to the World Wide Web is not necessary.
Important Product
Information
Safety Information and Limited Warranty
Part 1 - Safety Information i15 (SB67025).fm Page 1 Thursday, October 11, 2012 9:57 AM
2
Important Product Information
Safety Information
READ AND UNDERSTAND ALL INSTRUCTIONS IN THE USER’S GUIDE. Observe all
markings on the product.
AVOID USING A TELEPHONE DURING A THUNDERSTORM. There may be a slight
chance of electric shock from lightning.
DO NOT USE A TELEPHONE IN THE VICINITY OF A GAS LEAK. If you suspect a gas leak,
report it immediately, but use a telephone away from the area where gas is leaking. If
this product is a cordless model, make sure the base is also away from the area.
DO NOT USE THIS PRODUCT NEAR WATER OR WHEN YOU ARE WET.
For example, do not
use it in a wet basement or shower, or next to a swimming pool, bathtub, kitchen sink, or
laundry tub. Do not use liquids or aerosol sprays for cleaning. If the product comes in contact
with any liquids, unplug any line or power cord immediately. Do not plug the product back in
until it has dried thoroughly.
INSTALL THIS PRODUCT IN A PROTECTED LOCATION. Protect all line and power cords
from damage and abrasion and place the cords where no one can trip over them.
This symbol alerts you to important operating or servicing instructions in this
document. Always follow basic safety precautions when using this product to reduce
the risk of injury, fire or electric shock.
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IF THIS PRODUCT HAS A THREE-PRONG (GROUNDING) PLUG OR A POLARIZED PLUG
with one wide prong, it may not fit in non-polarized outlets. Do not defeat the purpose
of these plugs. If they do not fit in your outlet, the outlet should be replaced by an
electrician.
IF THIS PRODUCT HAS USER-REPLACEABLE BATTERIES, REPLACE BATTERIES ONLY
AS DESCRIBED IN YOUR USER’S GUIDE. Do not burn or puncture batteries—they
contain caustic chemicals.
IF THIS PRODUCT DOES NOT OPERATE NORMALLY, READ TROUBLESHOOTING IN
THE USER’S GUIDE. If you cannot solve the problem, or if the product is damaged, refer
to "5. How do you get warranty service?" on page 16. Do not open this product except
The SB67010 PSTN Gateway and SB67060 T1 Gateway grounding terminal must be
connected to reliable earth ground using a separate ground wire before connecting
the telecommunication lines. The SB67050 Analog Terminal Adapter must be
connected to reliable earth ground through a properly grounded wall outlet.
The connection to earth ground must be verified by qualified personnel.
To reduce the risk of fire, the SB67060 T1 Gateway must use only No.26 AWG or
larger telecommunications line cord.
Keep small metallic objects such as pins and staples away from the handset receiver.
Use only the power adapter provided with this product. To obtain a replacement, call
1 (888) 916-2007. In Canada, dial 1 (888) 883-2474.
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as may be directed in your user’s guide. Opening the product or reassembling it
incorrectly may expose you to hazardous voltages or other risks.
Especially About Corded Telephones
ELECTRICAL POWER: The telephone base must be connected to a working electrical
outlet. The electrical outlet should not be controlled by a wall switch. Calls cannot be
made from the handset if the telephone base is unplugged or if the electrical power is
interrupted.
POWER ADAPTER: The power adapter is intended to be correctly oriented in a vertical
or floor mount position. The prongs are not designed to hold the plug in place if it is
plugged into a ceiling, under-the-table or cabinet outlet.
Especially About Telephone Answering Systems
TWO-WAY RECORDING: This unit does not sound warning beeps to let the other party
know that the call is being recorded. To ensure that you are in compliance with any
federal or state regulations regarding recording a telephone call, you should start the
recording process and then inform the other party that you are recording the call.
SAVE THESE INSTRUCTIONS
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FCC, ACTA and IC Information
If this equipment was approved for connection to the telephone network prior to July 23, 2001,
it complies with Part 68 of the Federal Communications Commission (FCC) rules. If the equipment
was approved after that date, it complies with the Part 68 rules and with the Technical
Requirements for Connection of Equipment to the Telephone Network adopted by the
Administrative Council for Terminal Attachments (ACTA). We are required to provide you with the
following information.
1. Product identifier and REN information
The label on the back or bottom of this equipment contains, among other things, an
identifier indicating product approval and the Ringer Equivalence Number (REN). This
information must be provided to your local telephone company upon request. For
equipment approved prior to July 23, 2001, the product identifier is preceded by the
phrase “FCC Reg No.” and the REN is listed separately. For equipment approved after that
date, the product identifier is preceded by “US” and a colon (:). The PSTN Gateways have
the REN encoded in the product identifier without a decimal point as the sixth and
seventh characters following the colon. For example, the product identifier
US:AAAEQ03T123XYZ would indicate a REN of 0.3.
The REN is used to determine how many devices you may connect to your telephone line
and still have them ring when you are called. In most, but not all areas, the sum of all
RENS should be five (5.0) or less. You may want to contact your local telephone company
for more information.
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2. Connection and use with the nationwide telephone network
The plug and jack used to connect this equipment to the premises wiring and the
telephone network must comply with the applicable Part 68 rules and technical
requirements adopted by ACTA. A compliant telephone cord with modular plug is
provided with this product. It is designed to be connected to a compatible modular jack
that is also compliant. An RJ11 jack should normally be used for connecting to a single
line and an RJ14 jack for two lines, see the installation instructions in the user’s guide.
This equipment may not be used with coin telephone lines or with party lines. If you have
specially wired alarm dialing equipment connected to your telephone line, ensure that
the connection of this equipment does not disable your alarm equipment. If you have
questions about what will disable the alarm equipment, consult your telephone company
or qualified installer.
Model Number Facility Interface
Code
Service Order
Code
Jack Type
SB67010 PSTN Gateway N/A N/A RJ-11C
SB67060 T1 Gateway 04DU9.DN
04DU9.1SN
6.0Y RJ-48C
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3. Repair instructions
If this equipment is malfunctioning, it must be unplugged from the modular jack until the
problem has been corrected. Repairs to this telephone equipment can only be made by
the manufacturer or its authorized agents. For repair procedures, follow the instructions
outlined under "5. How do you get warranty service?" on page 16.
4. Rights of the telephone company
If this equipment is causing harm to the telephone network, the telephone company may
temporarily discontinue your telephone service. The telephone company is required to
notify you before interrupting service. If advance notice is not practical, you will be
notified as soon as possible.
You will be given the opportunity to correct the problem and the telephone company is
required to inform you of your right to file a complaint with the FCC. Your telephone
company may make changes in its facilities, equipment, operation, or procedures that
could affect the proper functioning of this product. The telephone company is required
to notify you if such changes are planned.
5. Hearing aid compatibility
If this product is equipped with a corded or cordless handset, it is hearing aid compatible.
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6. Programming/testing of emergency numbers
If this product has memory dialing locations, you may choose to store police, fire
department, and emergency medical service telephone numbers in these locations. If you
do store these numbers, please keep three things in mind:
a. We recommend that you also write the telephone number on the directory card (if
applicable), so that you can still dial the emergency number manually if the
memory dialing feature does not work.
b. This feature is provided only as a convenience, and the manufacturer assumes no
responsibility for customer reliance upon the memory feature.
c. Testing the emergency telephone numbers you have stored is not recommended.
However, if you do make a call to an emergency number:
You must remain on the line and briefly explain the reason for the call before
hanging up.
Programming/testing of emergency numbers should be performed during
off-peak hours, such as in the early morning or late evening, when
emergency services are usually less busy.
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7. Equipment With Direct Inward Dialing (“DID”)
ALLOWING THIS EQUIPMENT TO BE OPERATED IN SUCH A MANNER AS TO NOT PROVIDE
FOR PROPER ANSWER SUPERVISION IS A VIOLATION OF PART 68 OF THE FCC'S RULES.
PROPER ANSWER SUPERVISION IS WHEN:
a. This equipment returns answer supervision to the public switched telephone
network (PSTN) when DID calls are:
Answered by the called station.
Answered by the attendant.
Routed to a recorded announcement that can be administered by the
customer premises equipment (CPE) user.
Routed to a dial prompt.
b. This equipment returns answer supervision on all DID calls forwarded to the PSTN.
Permissible exceptions are:
A call is unanswered.
A busy tone is received.
A reorder tone is received.
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Part 15 of FCC Rules
Some telephone equipment generates, uses and can radiate radio frequency energy and, if not
installed and used properly, may cause interference to radio and television reception. The
SB67010 PSTN Gateway, the SB67040 Cordless Accessory Handset, and the SB67050 Analog
Terminal Adapter have been tested and found to meet the standards for a Class B digital device,
as specified in Part 15 of the FCC rules.
These specifications are designed to provide reasonable protection against interference in a
residential installation. However, there is no guarantee that interference will not occur in a
particular installation.
If this product causes interference to radio, VCR or television reception when it is in use, you
might correct the interference with any one or all of these measures:
Where it can be done safely, reorient the receiving radio, VCR, or television antenna.
To the extent possible, relocate the radio, VCR, television, or other receiver to increase
the separation between the equipment and the receiver.
If this telephone product runs on AC power, plug your product into an AC outlet that’s
not on the same circuit as one used by your radio, VCR, or television.
Consult a dealer or an experienced radio/TV technician for help.
Modifications to this product not expressly approved by the manufacturer could void the user’s
authority to operate the equipment.
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The SB67031 Deskset, SB67030 Deskset, SB67020 Deskset, SB67025 Deskset, SB67080
Expansion Module, SB67060 T1 Gateway, and SB67070 SIP Gateway have been tested and found
to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These
limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference in which case the user is required to
correct the interference at the user's expense.
This device complies with Part 15 of the FCC rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause undesired operation.
To ensure safety of users, the FCC has established criteria for the amount of radio frequency
energy that can be safely absorbed by a user or bystander according to the intended use of the
product. This product has been tested and found to comply with the FCC criteria. The Deskset
shall be installed and used such that parts of the user's body other than the hands are maintained
at a distance of approximately 20 cm (8 inches) or more. The handset may be safely held against
the user’s ear. If you choose to use a clipping device, please make sure to use only the supplied
AT&T belt clip.
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Industry Canada
Operation in Canada is subject to the following two conditions: (1) this device may not cause
harmful interference, and (2) this device must accept any interference, including interference that
may cause undesired operation.
The term “IC” before the certification/registration number only signifies that the Industry Canada
technical specifications have been met.
The REN for the SB67010 PSTN Gateway is 0.1. The REN is an indication of the maximum number
of devices allowed to be connected to a telephone interface. The termination on an interface
may consist of any combination of devices subject only to the requirement that the sum of the
RENs of all the devices does not exceed five.
This product meets the applicable Industry Canada technical specifications.
Ce produit est conforme aux spécifications techniques d'Industrie Canada.
The SB67010 PSTN Gateway, the SB67040 Cordless Accessory Handset, and the SB67050 Analog
Terminal Adapter comply with Canadian ICES-003 Class B digital apparatus requirements. The
SB67031 Deskset, SB67030 Deskset, SB67020 Deskset, SB67025 Deskset, SB67080 Expansion
Module, SB67060 T1 Gateway, and SB67070 SIP Gateway comply with Canadian ICES-003
Class A digital apparatus requirements.
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Limited Warranty
The AT&T brand is used under license. For customer service, repair, replacement, or warranty
service, and all questions about this product, contact the person who installed your system. If
your installer is unavailable, visit our website at www.telephones.att.com/smb or call
1 (888) 916-2007. In Canada, call 1 (888) 883-2474.
1. What does this Limited Warranty cover?
The manufacturer of this AT&T-branded product warrants to the holder of a valid proof of
purchase (“CONSUMER” or “you”) that the product and all accessories provided in the sales
package (“PRODUCT”) are free from defects in material and workmanship, pursuant to the
following terms and conditions, when installed and used normally and in accordance with the
PRODUCT operating instructions. This Limited Warranty extends only to the CONSUMER for
products purchased and used in the United States of America and Canada.
2. What will be done if the PRODUCT is not free from defects in
materials and workmanship during the Limited Warranty period
(“materially defective PRODUCT”)?
During the Limited Warranty period, the manufacturer’s authorized service representative will
repair or replace a materially defective PRODUCT at the manufacturer’s option and without
charge. If the manufacturer repairs the PRODUCT, they may use new or refurbished replacement
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parts. If the manufacturer chooses to replace the PRODUCT, they may replace it with a new or
refurbished PRODUCT of the same or similar design. The manufacturer will retain the defective
parts, modules, or equipment. Repair or replacement of the PRODUCT at the manufacturer’s
option is your exclusive remedy. The manufacturer will return the repaired or replacement
products to you in working condition. You should expect the repair or replacement to take
approximately 30 days.
3. How long is the Limited Warranty period?
The Limited Warranty period for Synapse Products extends for TWO (2) YEARS from the date of
purchase. If the manufacturer repairs or replaces a materially defective PRODUCT under the
terms of this Limited Warranty, this Limited Warranty also applies to the repaired or replacement
PRODUCT for a period of either (a) 90 days from the date the repaired or replacement PRODUCT
is shipped to you, or (b) the time remaining on the original two-year Limited Warranty; whichever
is longer.
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4. What is not covered by this Limited Warranty?
This Limited Warranty does not cover:
PRODUCT that has been subjected to misuse, accident, shipping or other physical
damage, improper installation, abnormal operation or handling, neglect, fire, water or
other liquid intrusion; or
PRODUCT that has been damaged due to repair, alteration or modification by anyone
other than an authorized service representative of the manufacturer; or
PRODUCT to the extent that the problem experienced is caused by signal conditions,
network reliability or cable or antenna systems; or
PRODUCT to the extent that the problem is caused by use with non-AT&T accessories;
PRODUCT whose warranty/quality stickers, PRODUCT serial number plates or electronic
serial numbers have been removed, altered or rendered illegible; or
PRODUCT purchased, used, serviced or shipped for repair from outside the United States
of America or Canada, or used for commercial or institutional purposes (including but not
limited to products used for rental purposes); or
PRODUCT returned without a valid proof of purchase (see "6. What must you return with
the PRODUCT to get warranty service?" on page 17); or
Charges for installation or setup, adjustment of customer controls, and installation or
repair.
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5. How do you get warranty service?
To obtain warranty service, contact the person who installed your system. If your installer is
unavailable, visit our website at www.telephones.att.com/smb or call
1 (888) 916-2007. In Canada, call 1 (888) 883-2474.
The manufacturer will return repaired or replaced PRODUCT under this Limited Warranty.
Transportation, delivery or handling charges are prepaid. The manufacturer assumes no risk for
damage or loss of the PRODUCT in transit. If the PRODUCT failure is not covered by this Limited
Warranty, or proof of purchase does not meet the terms of this Limited Warranty, the
manufacturer will notify you and request that you authorize the cost of repair prior to any further
repair activity. You must pay for the cost of repair and return shipping costs for the repair of
products not covered by this Limited Warranty.
Before calling for service, please review the user’s guide. A check of the PRODUCT's
controls and features may save you a service call. Except as provided by applicable law,
you assume the risk of loss or damage during transit and transportation and are
responsible for delivery or handling charges incurred in the transport of the PRODUCT
to the service location.
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6. What must you return with the PRODUCT to get warranty
service?
You must:
1. Return the entire original package and contents, including the PRODUCT, to the service
location along with a description of the malfunction or difficulty; and
2. Include a “valid proof of purchase” (sales receipt) identifying the PRODUCT purchased
(PRODUCT model) and the date of purchase or receipt; and
3. Provide your name, complete and correct mailing address and telephone number.
7. Other limitations
Unless you purchase an Extended Warranty, this Limited Warranty is the complete and exclusive
agreement between you and the manufacturer of this AT&T branded PRODUCT. It supersedes all
other written or oral communications related to this PRODUCT. The Limited Warranty exclusively
describes all of the manufacturer’s responsibilities regarding the PRODUCT. There are no other
express warranties. No one is authorized to make modifications to this Limited Warranty and you
should not rely on any such modification.
State/Provincial Law Rights: This Limited Warranty gives you specific legal rights, and you may
also have other rights which vary from state to state or province to province.
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Limitations: Implied warranties, including those of fitness for a particular purpose and
merchantability (an unwritten warranty that the PRODUCT is fit for ordinary use), are limited to
one year from date of purchase. Some states/provinces do not allow limitations on how long an
implied warranty lasts, so the above limitation may not apply to you. In no event shall the
manufacturer be liable for any indirect, special, incidental, consequential or similar damages
(including, but not limited to lost profits or revenue, inability to use the PRODUCT or other
associated equipment, the cost of substitute equipment, and claims by third parties) resulting
from the use of this PRODUCT. Some states/provinces do not allow the exclusion or limitation of
incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Please retain your original sales receipt as proof of purchase.
8. Extended Warranty
At its sole discretion, Advanced American Telephones may offer an extended warranty program,
which you may purchase for additional warranty protection.
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www.telephones.att.com/smb
© 2009–2012 Advanced American Telephones. All Rights Reserved.
AT&T and the AT&T logo are trademarks of AT&T Intellectual Property
licensed to Advanced American Telephones, San Antonio, TX 78219.
Synapse® is a registered trademark of Advanced American Telephones.
Printed in China Issue 15 9/12
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