Velocity Micro T510 Cruz T510 User Manual Manual

Velocity Micro, Inc. Cruz T510 Manual

Manual

T510Offi cial User Guide
TABLE OF CONTENTSWELCOMEI. GET ACQUAINTEDII. HAND GESTURESIII. GETTING STARTEDIV. YOUR HOMESCREENV. CONNECTING TO WI-FIVI. EMAIL SET UPVII. SAVING BATTERYVIII. MICRO SD CARDSIX. DEVICE STORAGEX. TRANSFER FILESXI. FILE FORMATSXII. KINDLE FOR ANDROIDXIII. READING EPUBSXIV. CAMERAXV. AMAZON APPSTOREXVI. INSTALLING APPSXVII. PREINSTALLED APPSXVIII. QUICK OFFICEXIX. FILE MANAGERXX. MULTIMEDIAXXI. SYSTEM REQUIREMENTSXXII. SUPPORTXXIII. CONTACT USXXIV. FCC INFORMATIONXXV. WARRANTY INFORMATION34-67-89-1011-1213-1516-1718192021-222324-25262728-2930-3132-33343536-373839404142-43
1. Note   ●This product is a highly advanced product, do not disassemble yourself.  ●Protect the product from strong shocks such as dropping.   ●Avoid using this product the following conditions: high and low temperatures, moist, dusty, magnetic fields strong environments or long-term exposure to sunlight.●Please use only a slightly moist cotton cloth to clean the product shell, do  not  use  any  chemical  cleaning  solution.  This  product  should  not  be exposed to liquids.   ●Using headphones at high volumes to long periods of time can cause hearing damage.   ●Avoid  active  use  of  this  device  while  in  traffic,  especially  when  using headphones.   ●Please only use the permitted batteries, chargers and accessories. Any other  products  can  violate  the  warranty  regulations  and  may  be dangerous.●Please follow the relevant local environmental regulations  to deal with obsolete machines and accessories.   ●The  manufacturer  takes  no  responsibility  for  loss  of  data  caused  by either  hardware  or  software.  The  user  is  responsible  for  performing backups and saving of important data.
Thanks for Choosing CRUZThank you for purchasing a Velocity Micro CRUZ T510!  We appreciate your business and know you’ll love your brand new multimedia device.  This guide is intended to help you with initial setup of your device and to familiarize you with the Android operating system.Stay Up to DateFor the latest updates, news, giveaways, downloads, and support tips, be sure to follow CRUZ on facebook and twitter!  Check out our homepage at www.CRUZtablet.com for details!RegistrationBefore we get started, we recommend that you register your CRUZ T510 if you did not do so already via the initial set up process.  Registering your product allows you to get the most out of our CRUZ technical support.  To register your product, please visit: www.CRUZtablet.com/support com/support
Getting AcquaintedI. GET ACQUAINTED      
 A. Power ButtonThe power button is located on the top left-hand corner of the device.  While running, this button is also used to send the CRUZ into “Sleep” mode, as well as waking the device upB. DC-5VPlug your power adapter in to charge the internal battery.C. HDMI OutConnect to a monitor, TV, or projector for lossless display transfer.D. Host Micro USBConnect external devices or install drivers via the Host USB.E. Micro USBConnect your PC via USB.F.  mSD Card SlotInsert a microSD Card for additional storage. G. Headphone JackConnect earbuds through this port for a personal media experience.H. CameraForward-facing camera used for video-chat application like Skype.I. Google SearchSearch your device or find an answer quickly on the web.I. GET ACQUAINTED
Getting AcquaintedI. GET ACQUAINTEDJ. Status BarLocated at the bottom of the screen, the status bar contains the three icons that will be your primary means of navigation.  From left to right, you will find “Back”, “Home”, “Recent Apps”, and “Settings”.  The status bar also displays Wi-Fi connectivity, battery life, and the time.K.  Apps MenuTap to view all apps installed on the device.L. ApplicationsYour Home-screen is very much like the desktop on a computer.  It is a place for app shortcuts.M. Orientation LockPress to lock your Cruz into portrait or landscape (disables auto-rotation).N. Volume ButtonsExterior buttons that control the device’s volume (+/-).
 II. HAND GESTURESTappingTouch your finger to the screen and remove immediately to select an item on the screen.  This is the equivalent of a mouse “click” on a computer.DraggingPress and hold your finger on the screen, then slide in the desired direction.Long-PressingPress and hold your finger on the screen for 2-3 seconds.  Oftentimes, this will open menu options or perform an app-specific function.
ScrollingSliding your finger up and down in a vertical motion scrolls through menus, websites, and lists.  The quicker you slide your finger, the greater the momentum and speed of the on-screen scrolling motion.SwipingSliding your finger left and right scrolls horizontally.  Some eReader apps are designed to turn the page in the direction you swipe.II. HAND GESTURESPinchingPositioning your thumb and index fingerroughly 1-inch apart while “pinching” or “spreading” them typically zooms in or out, respectively.
To start your CRUZ, press the on/off button located on the top right corner of the device. When you first turn on the CRUZ, you will be greeted with a CRUZ logo, and then your Homescreen.The display has a screen timeout by default set to 5 min.  If the unit is left inactive for that period of time, the screen will go dark as if turned off. However, it is simply in standby mode. Tap the power button and a screen will appear with a white padlock button in the center of the screen.  This is your Lock Screen. Drag the padlock to the right to unlock. The battery should have a nominal charge on it out of the box and should charge fairly rapidly.  Charge your T510 via the included AC Adapter. Battery life will vary due to many conditions, especially when using Wi-Fi and maximum screen brightness.Sleep Mode and Powering DownTo save battery, you should put your CRUZ in sleep mode by turning off the LCD display. To do this, tap (not hold) the power button. Tap again to bring up the lock screen.  In standby mode, the battery still discharges as the device continues to run.  To turn off your CRUZ completely, press and hold the power button until the “Power Off” dialog appears and tap “OK.”  Your device will proceed to shut down.Getting StartedIII. GETTING STARTED
Getting StartedIII. GETTING STARTEDStatus Bar IconsThere are five main buttons on the touch screen.  These are the Quick Launch buttons.  They control the most frequently used functions in the Android platform.  BACKReturns to the previously viewed page or option screen.  If you tap this button enough times, it will return to the Homescreen.HOMEReturns to the homescreen.  Keep in mind hitting the Home button does not necessarily stop an application from running.  Oftentimes apps will continue to run in the “background” and bog down memory and performance.RECENT APPSDisplays all recently launched or running applications.MENUAccess the menu screen (only certain apps).APPSTap this icon to view all Apps and widgets installed on the device.
Getting StartedIV. YOUR HOMESCREENThink of your homescreen as your desktop. What goes on the homescreen is up to you. You can fill the space with any combination of shortcuts, widgets, and folders you like. Some preinstalled shortcut icons will appear at the bottom.When you power up your CRUZ for the first time, you’ll see the main home-screen panel. This panel is typically centered; you can access additional panels on either side of the main one by sliding your finger left or right.  Tapping the left and right screen will also shift homescreens.You have five (5) fully customizable “homescreens” in total.
Getting StartedIV. YOUR HOMESCREENAdding Widgets to the HomescreenWidgets allow you to place a function of an app onto your Homescreen. For instance, you may add an Analog clock, calendar, picture frame, and other useful widgets. To add a widget, tap the application icon, then select widgets from the menu. From there, select any of the available widgets.You may long-tap and drag any widget to move it to the desired location on your Homescreen.  To remove a widget, long-tap the widget, a trash can will appear at the top of the Homescreen. Drag the widget into the trash can.  When it turns red, release the widget into the trash.NOTE: Widgets that require web access are known to drain battery life.  If you choose to install a widget that does need web access, you may want to consider switching it off when not in use for the best user experience
Getting StartedV. CONNECTING TO WI-FINow that you’re familiar with the layout of the device and some of the functions of the Homescreen, it’s time to set up your Wi-Fi.  You will need Wi-Fi access to download eBooks through the Kindle for Android app, as well as web surfing, email, and many other applications.For the sake of this guide, the assumption is that you are connecting your CRUZ to your home Wi-Fi Access Point (AP) or a free unsecured Wi-Fi hotspot.  To start, tap the Application icon in the upper right corner, then Settings, then Wi-Fi.                           After a moment, your Wi-Fi networks should populate.  Detected networks will appear with a SSID to the left, a status line beneath the SSID, and a signal strength icon to the right.  Those that are secure will display a padlock.Secure UnsecureNOTE: 
Getting StartedV. CONNECTING TO WI-FIChoose which network you want to connect to and tap the name of that network.  When dealing with an unprotected Wi-Fi network, a confirmation box will flash on the screen.  Tap “Connect” to continue.  When dealing with a secure Wi-Fi network, first check the box that says “Show Password.”  This makes it easier to see that you have entered the password correctly.  Then tap the password text field for the popup keyboard, and enter the security key.Once the CRUZ has successfully connected to any SSID, it is saved.  The unit will try to auto-connect to the most recent connection.  When that SSID is no longer available, it is listed in the Wi-Fi networks list as “Not in range, remembered.”Public Wi-Fi HotspotsFollow the same steps as before to connect to public Wi-Fi networks.Many public Wi-Fi hotspots are freely accessible, though some are secured.  Some require you to agree to a terms and conditions prior to connecting.  When these additional validations are required, seek assistance from the business providing the Wi-Fi hotspot.Wi-Fi TroubleshootingIf your connection attempt fails with the error message “Invalid Password,” the password you entered does not match the Wi-Fi router password.  Please verify your password.  Then tap on the router SSID, tap “Forget” to clear the stored password, allow time for your router to be re-found, and then enter the correct password.If you change the password of your wireless network, be sure to also change the “remembered” password.
Getting StartedV. CONNECTING TO WI-FIIf the Wi-Fi router is not found automatically, you may need to scan again by tapping Scan at the top of the Wi-Fi Menu screen.If scanning appears ineffective, turn off Wi-Fi and turn it back on again, then scan again.If your connection tends to drop frequently, be sure that the signal strength is not too weak or not in range, understanding that other radio devices like cordless phones may interfere with the signal quality.Some Wi-Fi signals, though listed as unsecured, may still block connections using MAC address filtering. This will need to be disabled in the Wi-Fi router, or the device’s MAC address will need to be added to the router as an acceptable device connection.  You can find the CRUZ T510’s MAC address under the Wi-Fi settings > Menu > Advanced.Some Wi-Fi signals (public hot-spots, hotels, hospitals, airports, etc) appear to be unsecured, but require security credentials upon opening a new web browser.  You will need to agree to a terms of use before getting full web access.
Getting StartedVI. EMAIL SET UPThe pre-installed Email app is a simple but effective email client for both POP3 and IMAP email services. Configuration is automatic for some email services. For those that are auto-configured, you only need to enter the email address and password then tap “next.”  You may want to check the box that reads “Send email from this account by default.” If this does not work, you’ll need to manually configure your account.Manually ConfiguringYou will need detailed email configuration information which is available from your service provider. You may have to locate the server settings information at your Email Provider’s support website, or you may need to call their support line. Unfortunately Velocity Micro cannot provide assistance with this step.  Below is the information you will need:SERVER TYPEYou must select POP3, IMAP, or Exchange according to your email service provider’s instructions. Typically this is POP3, but many are now allowing for IMAP service. If you need to connect to an Exchange server, contact your business systems Network Administrator for assistance.USERNAMEThis must be either your email alias (the part in front of the “@”) or your full email address.PASSWORDThe password is case-sensitive.NOTE: 
Getting StartedVI. EMAIL SET UPEmail Step-by-Step1.   Open the email app and enter your email address and password.2.   Complete the fields for the Incoming server portion of the manual setup.  Be sure your username is entered correctly, whether email address or alias.  If a security setting is not specified by your email provider, choose “None.”3.   Tap “Next,” and the app will test your settings. Wi-Fi is required to be active for this step.4.   Complete the fields for the Outgoing server settings5.   Tap “Next,” and the app will test your settings. Wi-Fi is required to be active for this step.If everything is correct, your email will begin downloading to your inbox.  Note that some features, like custom folders, will not be available.MAIL SERVER (INCOMING AND OUTGOING)The addresses at which your incoming and outgoing mail is waiting for you.PORT (INCOMING AND OUTGOING)Specify a port number for both your incoming and outgoing mail servers.SECURITY TYPEYou must specify if a security method is required for the incoming mail server.
Getting StartedVII. SAVING BATTERY LIFEHelpful Tips1.   Streaming audio or video apps will use a lot of battery life.2.   Disable Wireless Network Positioning.  You can turn it off from Settings > Security > Use wireless networks.3.   Switch off Wi-Fi if you are not close to a strong source for an extended period of time.4.   Use a quick screen timeout. You can alter this option from Settings > Display > Sleep.5.   Reduce brightness to comfortable level using a widget or at Settings > Display > Brightness.6.   Use web widgets wisely.  Widgets that access the web consume more power than widgets that do not.7.   Reduce automatic updates.  Adjust settings within your apps that use an auto-update feature to do so rarely or manually.8.   Consider a power management app that will regulate settings.
Getting StartedVIII. MICRO SD CARDSThere are two areas for storage on your CRUZ T510.  The first is a micro SD card slot located on the top of your device.  You may purchase micro SD cards in a wide range of capacities, varying from 1 GB – 32 GB. To properly load the micro SD card, place your CRUZ flat on a surface with the screen facing up.  Then, with the FRONT of the micro SD card showing, slowly and carefully push the card into the micro SD card slot located on the side of the device.  Gently push the card until you feel a “click.”  The card should be instantly recognized by the CRUZ.  FRONT BACKCAUTION:If you try inserting the micro SD card in the incorrect direction, both the micro SD card and the CRUZ T510 may become damaged.  Damages of this nature cannot be covered by the 1 year limited warranty.
Getting StartedIX. DEVICE STORAGEThere are two areas for storage on your CRUZ T510Name CapacityAppears in OI File Manager asStorage UsesmicroSD StorageSupports 32 GB /sdcardThe Android apps you install will write file folders and app content to this removable storage. You may copy content to this location, but be careful of what you delete as it may impact the function of your apps. Built-in Storage 16 GB total FlashThe Android operating system is loaded onto this internal embedded storage.  To protect your micro SD card’s file and directory structure integrity, it should be unmounted before removed. To do this, tap Menu > Settings > Storage> Unmount SD card.This best practice is not always followed by most users, and generally no data loss occurs. When this does happen, the CRUZ may attempt to save lost data to a folder called LOST.DIR. This folder generally has useless data and can be ignored.
Step 1 Turn on your CRUZ and connect a micro USB cable to the CRUZ device and to your PC. Step 2 Tap the notification bar.  In the new window, tap “USB Connected” then turn on USB Storage.Step 3This should only be required once. After doing this, the alert should change to “Turn off USB storage ...”  This is normal when tethered.Step 4Your micro SD card will appear within Windows with a new drive letter assigned.  The Autoplay feature of Windows may or may not open asking you what you want to do with the media.  Click Open Folders to view files.  If not, navigate to the proper drive from Windows Explorer by right-clicking the “Start” button.Step 5You may now copy files to and from the device as needed. You may create folders here to organize content, or you may place content in existing folders for use by the application that created the folder.Step 6When you are done with file management tasks, You may use the Windows application “Safely Remove Hardware” to unmount the CRUZ USB drives. You may also tap “Turn off USB storage - Select to turn off USB storage” on the CRUZ device. Step 7You may now disconnect your USB cable from your CRUZ device. CRUZ access to the micro SD card returns. Getting StartedX. TRANSFER FILESTransfer Via USB Cable
Getting StartedX. TRANSFER FILESStep 1 Unmount the micro SD card: Settings> Storage>Unmount SD CardStep 2 Eject your micro SD card and insert it into SD card adapter.  Then insert SD card adapter into your PCStep 3 Transfer files as neededStep 4 Eject micro SD card from PC, remove micro SD card from the SD card adapter, and reinsert into CRUZTransfer Via SD Card
Getting StartedXI. FILE FORMATSThe file formats that this device can support are numerous, but not infinite.  The included QuickOffice App allows you to view and edit Microsoft Office file formats, including Word, Excel, and PowerPoint.  Many eReader file types, and music/video file types are compatible with the device as wellMost  files should work, but not all files are encoded the same.  Keep in mind that apps can be used to run file formats not natively supported by the Android platform.  For example, Flash (.flv) is supported in the included web browser.AUDIOWAV, OGG, MP3, WMAVIDEO.mp4, .avi, .3gp encoded with MPEG-4 codec, .wmv, .movIMAGESJPEG, JPG, GIF, PNGEBOOKSPDF, TXT, HTML, EPUBOFFICEDOC, DOCX, XLS, XLSX, PPT, PPTX, PPS
Getting StartedXII. KINDLE FOR ANDROIDYour CRUZ T510 offers the remarkable opportunity of carrying all your favorite books in the palm of your hand.  Each CRUZ comes pre-loaded with the Kindle for Android application.  This application is a library portal allowing users to sign into their personal Kindle account, browse an immense selection of literature, and purchase/download books in an instant!  There are even 100’s of free eBooks available for download. In this section, you will be walked through the initial set-up for the Amazon Kindle for Android app.  Before beginning, make sure that your CRUZ has made a successful connection with a Wi-Fi network.  Without Wi-Fi access, you will not be able to view the Kindle store or download eBooks.You will need an Amazon account before continuing.  If you do not have an account with Amazon, please visit Amazon.com.  At the top of the header, you will see “Your Amazon.com.”  Click it and then choose “New customer?  Start here.”  Follow the on-screen prompts to finish creating your account.  Then resume following these instructions:Step 1 Tap the Kindle icon located on the Homescreen or on your App panel.Step 2Once the application loads, sign into your Amazon account.  If you have forgotten your username or password, visit Amazon.com to reset.Step 3Once you are logged in, tap the “Menu” button on the status bar.  Then select “Kindle Store” to launch the online Kindle store.  You will be presented with numerous genre options. Pick one to continue.
Getting StartedXII. KINDLE FOR ANDROIDStep 4 When you find a book you want to download/purchase, tap the book cover to select it and advance to the next step.Step 5The app will bring you to a product page with the book cover, the price, a “Buy Now” button, as well as a synopsis of the book lower on the page.Step 6Tapping “Buy Now” will confirm that you want to add the book to your library.  To begin the download, tap the “Menu” button on the status bar, then select “Sync” from main Kindle screen.  Then select “Archived Items” from the “Menu” button to load the book.Step 7You may be prompted to enter billing information if you did not previously save credit card info from within your Amazon account.
Getting StartedXIII. READING EPUBSMany eReader files are in the ePUB file format.  The CRUZ does not natively support this file format, so an additional application available on the Amazon Market must first be downloaded.Keep in mind that many ePUB files are also DRM-protected, preventing illegal distribution of publications.  In order to read DRM-protected ePUBs, you will need to download a specialized application that manages the DRM requirements.For instructions on how to read a DRM-protected ePUB on your CRUZ, visit the CRUZ Support Hub at www.CRUZreader.com/supportStep 1 Install Aldiko Book Reader from the Amazon Market onto your CRUZ.Step 2 Transfer your ePUB files to your SD card at the following folder location: /sdcard/Books.Step 3Open Aldiko and select “Load ePUB from SDcard.”  Navigate to the “Books” folder and select your book to begin reading.Reading Unprotected ePUBs
Getting StartedXIV. CAMERAThere is one forward-facing and one rear-facing camera on your CRUZ T510.  It is capable of capturing both still images and video.  There is a pre-installed application used to shoot photos/video and save them to your device.   To access this application, tap the icon in your app panel labeled “Camera.”From the main Camera screen, you may select between still images and video.  Tap the icons on the dial to change settings, zoom, zoom, or switch between front and rear cameras. When taking photos, tap the blue circle once.  When taking video, the circle will turn red.  Tap it once to start recording, again to stop.
Getting StartedXV. AMAZON APPSTORE XV. AMAZON APPSTOREStep 1 Tap the Amazon Appstore icon on your CRUZ’s desktopStep 2If this is your first time opening the Appstore, sign in using your Amazon account information, or sign up for a new accountStep 3Select the application you’d like to download. Tap the pricing button (or Free button for free apps), then Get App. Your application will download.Step 4 Once the download is complete, tap Install.Step 5 Tap Done to return to the Appstore or Open to open your new application.Your CRUZ device comes preinstalled with access to the Amazon Appstore for downloading all the latest games, applications, and widgets directly to your device.It’s the best way to personalize your CRUZ just the way you want it. Downloading and installing from the Amazon Appstore is easy:
Getting StartedXV. AMAZON APPSTOREAA. CATEGORIES - Apps will be grouped into genres.  You can browse these genres quickly and easily.B. RECOMMENDED - Most popular, recent, and hottest apps.C. MY SUBSCRIPTIONS - Refreshes your ongoing app subscriptions.D. MY APPS - Apps you download are stored here.  Tap this button to view them.E. SETTINGS - Change settings like parental controls or in app purchase preferences.F. MORE -  Brings up more options and settings.BCDEF
XVI. INSTALLING APPSGetting StartedXVI. INSTALLING APPSStep 1Launch the App Panel, tap the Downloads’ icon. This is a circle icon with a green downward arrow.Step 2 Tap the apk file.Step 3 Tap Install.Step 4 Tap ‘Open’ to launch the app. When you download an app to the CRUZ T510 from the web or other app store, it is saved as an apk file in the “download” directory on the Flash storage.  To install applications from “non-market sources.”
XVI. INSTALLING APPSStep 1 Launch the App Panel, tap the ‘File Manager’ icon.Step 2 Navigate to Home > mnt > SDStep 3 Tap file to install.Step 4 Tap ‘Open’ to launch the app. When you transfer apps to the CRUZ T510 using a microSD card, follow the steps below to install the app properly.  For help with transferring files, please refer to p. 21.
XVII. PREINSTALLED APPSGetting StartedXVII. PREINSTALLED APPSIcon Name Requires Wi-Fi Purpose                       
Getting StartedXVII. PREINSTALLED APPSIcon Name Requires Wi-Fi Purpose                       
XIX. FILE MANAGERGetting StartedXVIII. QUICKOFFICEYour CRUZ comes preinstalled with a full version of QuickOffice, the premier document viewing and editing software for Android. With the full version of QuickOffice, you can easily both view and edit Excel spreadsheets, Word documents, Powerpoint presentations, and PDFs, right on your CRUZ’s brilliant, full color display.
Getting StartedXIX. FILE MANAGERFile Manager allows you to browse your SD card, create directories, rename, copy, move, and delete files all within the comfort of your CRUZ. It’s the perfect way to manage the files on your device. Think of it as Windows Explorer for your Android device.
Getting StartedXX. MULTIMEDIAMusicAfter loading your music onto your CRUZ, tap the music icon (found by opening the App Panel). You’ll be given the option of selecting by Artist, Song, Album, or custom Playlist. Tap to select. Your selection will begin to play through the CRUZ’s built in speakers or through external headphones if attached via the headphone port. The CRUZ media player allows you to shuffle, skip, or pause your current selection and even displays the album artwork when available. PicturesYou can view and show off your digital pictures on the CRUZ’s full color, high resolution display. After loading your media, tap Gallery on your homescreen or within the App Panel, then select All Pictures. Tap the desired picture to display.  To scroll through your collection, tap left or right.   You can even set images as your wallpaper or share via your social networks by using the icons along the top of the display.
Getting StartedXX. MULTIMEDIAVideoYou can play videos stored on your Cruz’s SD card via the gallery function as well. To play, tap Gallery, then All Videos, then select the video you’d like to play. Your selection should begin automatically. Pause or advance your video via the toolbar along the bottom of the screen.NOTE: Your media playback experience will be optimal with no other apps or widgets running in the background.  If you experience hesitation or stuttering with your video or audio playback, first try terminating all running applications.
Getting StartedXXI. SYSTEM REQUIREMENTSPlatformWindows MacOperating SystemMicrosoft® Windows® 2000. Me, XP, Vista, 7 or higher  (32-bit or64-bit) MAC OS X v10.4, 10.5 or higher preferredProcessor Intel Pentium II or AMD K6-2 300MHz or higher PowerPC G3 300MHz or higherIncluding Intel-based MacsRAM 128 MB 256 MBVideo Super VGA (800 X 600) or higher resolution video adapter and monitor Super VGA (800 X 600) or higher resolution video adapter and monitorUSB USB 2.0 USB 2.0
Getting StartedXXII. SUPPORT & REGISTRATIONCRUZ Support is available at http://CRUZsupport.velocitymicro.com. There are a large number of informative knowledgebase articles to answer your questions. You can also download the latest manual for your product. Once registered at the site, you can register your product, submit tickets for support, and administer your tickets and personal profile.How Do I Get Support?1. If you have not already done so, create a Support account for yourself at our website: http://www.CruzTablet.com/supportNote: Those customers who have purchased a CRUZ product directly from Velocity Micro may skip this step.2. Then register your purchased CRUZ products.3. When complete, go to ‘My Products’ and submit a ticket for the product you are seeking support for. 4. If you need to return your CRUZ product for repair, you must first contact our technical support for a RMA (Returned Merchandise Authorization).Note: Proof of Purchase is required for RMA services. You create a ticket to upload your Proof of Purchase.
Getting StartedXXIII. CONTACT USAddress7510 Whitepine RoadRichmond, VA 23237Phone800-296-4312Fax804-897-4777Websiteswww.CRUZTablet.comwww.VelocityMicro.com
Getting StartedXXIV. FCC INFORMATIONThis device complies with Part 15 of the FCC Rules. Operation is subject to the fol-lowing two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.NOTE: This equipment has been tested and found to comply with the limits for aClass B digital device, pursuant to Part 15 of the FCC Rules. These limits aredesigned to provide reasonable protection against harmful interference in aresidential installation. This equipment generates, uses and can radiate radiofrequency energy and, if not installed and used in accordance with theinstructions, may cause harmful interference to radio communications. However,there is no guarantee that interference will not occur in a particular installation.If this equipment does cause harmful interference to radio or television reception,which can be determined by turning the equipment off and on, the user isencouraged to try to correct the interference by one or more of the followingmeasures:• Reorient or relocate the receiving antenna.• Increase the separation between the equipment and receiver.• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.• Consult the dealer or an experienced radio/TV technician for help.FCC RF warning statement: The device has been evaluated to meet general RF exposure requirement. The device can be used in portable exposure condition without restriction.
XXV. WARRANTY INFOA. CONTENT OF LIMITED WARRANTY1. Velocity Micro, Inc. (“VM”) warrants hardware products against defects in materials and workman-ship for a period of one year from date of purchase (“Warranty Period”).  The customer is responsible for keeping all original proof of purchase documents during this time.2. Concerning software products, VM Limited Warranty applies only to a failure to execute program-ming instructions. VM does not guarantee the operation of any product will be uninterrupted or error free.3. VM Limited Warranty covers only those defects which arise as a result of normal use of the product, and does not apply to:  a. Improper or inadequate maintenance or modification;  b. Software, interfacing, media, parts, and supplies not provided or supported by VM4. If VM receives, during the applicable Warranty Period, notice of a defect in any hardware product, which is covered by VM’s warranty, VM will either repair the product using new or refurbished replace-ment parts or replace the defective product with new or like-new product of the same model with the same functionality as the original unit.  If VM is unable to repair or replace the defective product, the customer will either be offered a comparable model* (if available) or will be refunded the purchase price of the defective product.  When a product is exchanged, any replacement item becomes the property of the customer and the replaced item becomes VM’s property.  (* whose functionality is at least equal to that of the product being replaced.)5. VM shall have no obligation to replace or refund a defective product until the customer returns the defective product to VM.6. VM is not responsible (i) for any data stored on the returned products.  Customers should backup his/her data prior to shipping the unit back to VM.  Hard drives and devices which include a hard disk or other memory storage system will be reformatted during the repair process (even if the repair is not related to the hard drive itself) and will not include the customer’s data when it is returned.  (ii) for protecting the confidentiality of  any data on a product sent in for repair.7. To get the latest updates and information about your CRUZ, recommend that you register your war-ranty.  Please visit http://www.CRUZtablet.com and stay up to date!8. VM’s limited warranty is only valid in the country of purchase.9. VM does not warrant against damages incurred to the LCD screen.  Devices returned with broken LCD screen will be evaluated by a VM   technician who will determine if such damage falls within the scope of product neglect or misuse and hence whether or not it is guaranteed. 
B.LIMITATIONS OF WARRANTYTo the extent allowed by local law, neither VM nor its third party suppliers make any other warranty or condition of any kind, whether expressed or implied, with respect to the VM products, and specifically disclaim the implied warranties of conditions of merchantability, satisfactory quality, and    fitness for a particular purpose.C. LOCAL LAWThis Warranty Statement gives the customer specific legal rights.  The customer may also have other rights that vary from state to state in the United States.  To the extent that this Warranty Statement is inconsistent with such local law, this Warranty Statement shall be deemed modified to be consistent with such local law.  Under such local law, certain disclaimers and limitations of this Warranty State-ment may not apply to the customer.  For example, some states in the United States may: preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer; restrict the ability of a manufacturer to enforce such disclaimers or limitations; or grant the  customer additional warranty rights, specify the duration of implied warranties which the manufacturer cannot disclaim, or not allow limitations on the duration of implied warranties.7510 Whitepine Road, Richmond, VA 23237www.CRUZTablet.comFor assistance, call CRUZ Support:1-800-296-4312XXV. WARRANTY INFO
CRUZTablet.com

Navigation menu