Verifone UX300400 POS terminal User Manual

VeriFone Inc POS terminal

Contents

UX300_USER MSNUAL

VeriFone Part Number DOC159-023-EN-A, Revision A.5UX300 Manual Card ReaderInstallation Guide
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the writtenpermission of VeriFone, Inc.The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure theaccuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs arefor illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample programbefore placing the software into productive use. This document, including without limitation the examples and software programs, issupplied “As-Is.”VeriFone, Inc.2099 Gateway Place, Suite 600San Jose, CA, 95110 USAwww.verifone.comVeriFone Part Number DOC159-023-EN-A, Revision A.5UX300 Manual Card Reader Installation Guide© 2013 VeriFone, Inc.VeriFone, the VeriFone logo, Omni, VeriCentre, Verix, and ZonTalk are registered trademarks of VeriFone. Other brand names ortrademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc. All other brand names and trademarks appearing in this manual are the property of their respective holders. Comments? Please e-mail all comments on this document to your local VeriFone Support Team.
UX300 MANUAL CARD READER INSTALLATION GUIDE 3CONTENTSPREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Device Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Compliance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Device Capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Setup Selecting Unit Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Examining the Unit’s Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Front Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Bottom Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Top Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Installing or Replacing SAM Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Cable Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Connecting to a UX-Series Host Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Connecting to a UX-Series Peripheral Device . . . . . . . . . . . . . . . . . . . . . . . 19Connecting to Other Optional Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Disconnecting Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22External Power Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Mounting the Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Grounding the Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Service Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Using the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Using the Multi-Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Specifications Unit Power Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Power Consumption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Weight. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Magnetic Stripe Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Smart Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32SAM Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Peripheral Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Communication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Maintenance andCleaning Additional Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Potentially Explosive Environments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Service and Support Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
CONTENTS4UX300 MANUAL CARD READER INSTALLATION GUIDEAccessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39Connection Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39Power Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40Grounding Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40Drainage Tubing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41TroubleshootingGuidelines Transactions Fail To Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43Reader Does Not Dial Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
UX300 MANUAL CARD READER INSTALLATION GUIDE 5PREFACEThis guide is the primary source of information for setting up and installing the UX300 Manual Card Reader unit.AudienceThis guide describes the card reader’s features, and provides the basic information for its installation and configuration.OrganizationThis guide is organized as follows:Chapter 1, Device Overview. Provides an overview of the device.Chapter 2, Setup. Explains setup and installation of the device, selecting a location, and establishing connections with other devices.Chapter 3, Specifications. Discusses the power requirements and dimensions of the device.Chapter 4, Maintenance and Cleaning. Explains maintenance of the device.Chapter 5, Service and Support. Provides information on contacting your VeriFone service provider and information on how to order accessories or documentations from VeriFone.Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines should you encounter a problem with unit installation and configuration.
PREFACERelated Documentation6UX300 MANUAL CARD READER INSTALLATION GUIDERelatedDocumentationTo learn more about the card reader and controller device, refer to the following set of documents and their associated VeriFone Part Numbers (VPNs).UX1XX PIN Pad Series Certifications and Regulations SheetVPN - DOC159-001-EN-AUX1XX PIN Pad Series Quick Installation Guide VPN - DOC159-002-EN-AUX1XX PIN Pad Series Installation Guide VPN - DOC159-003-EN-AUX1XX PIN Pad Series Reference Guide VPN - DOC159-004-EN-AUX200 Media Display Certifications and Regulations SheetVPN - DOC159-011-EN-AUX200 Media Display Quick Installation Guide VPN - DOC159-012-EN-AUX200 Media Display Installation Guide VPN - DOC159-013-EN-AUX200 Media Display Reference Guide VPN - DOC159-014-EN-AUX300 Manual Card Reader Certifications and Regulations SheetVPN - DOC159-021-EN-AUX300 Manual Card Reader Quick Installation Guide VPN - DOC159-022-EN-AUX300 Manual Card Reader Reference Guide VPN - DOC159-024-EN-AUX400 CTLS Reader Certifications and Regulations GuideVPN - DOC159-031-EN-AUX400 CTLS Reader Quick Installation Guide VPN - DOC159-032-EN-AUX400 CTLS Reader Installation Guide VPN - DOC159-033-EN-AUX400 CTLS Reader Reference Guide VPN - DOC159-034-EN-A
PREFACEConventions and AcronymsUX300 MANUAL CARD READER INSTALLATION GUIDE 7Conventions andAcronymsThis section describes the conventions and acronyms used in this guide.DocumentConventionsVarious conventions are used to help you quickly identify special formatting. Table 1 describes these conventions and provides examples of their use.Table 1 Document ConventionsConvention Meaning ExampleBlue Text in blue indicates terms that are cross referenced.See Conventions and Acronyms.The pencil icon is used to highlight important information.If exchanging cables, use a VeriFone-approved cable.The caution symbol indicates possible hardware or software failure, or loss of data.Using an incorrectly rated power supply can damage the unit or cause it to malfunction.The lightning symbol is used as a warning when bodily injury might occur.For safety, do not string cables or cords across a walkway.NOTECAUTIONWARNING
PREFACEConventions and Acronyms8UX300 MANUAL CARD READER INSTALLATION GUIDEAcronym DefinitionsVarious acronyms are used in place of the full definition. Table 2 presents acronyms and their definitions. Table 2 Acronym DefinitionsAcronym DefinitionsCOM Communications portCTLS ContactlessCTS Clear to SendDDRAM Double Data Release Random Access MemoryETH EthernetHW Hardware ISDN Integrated Services Digital NetworkLCD Liquid Crystal DisplayLED Light Emitting DiodesMDB Multi-Drop BusMRA Merchandise Return AuthorizationMSR Magnetic Stripe Card ReaderNAND-flash A non-volatile storage technologyPCI Payment Card IndustryPIN Personal Identification NumberPOS Point-Of-SalePSTN Public Switched Telephone NetworkPTS PIN Transaction SecurityRF Radio FrequencyRJ-45 Registered Jack 45 modular connectorRS-232 Recommended Standard 232 (EIA standard for transmitting serial data)RTS Request to SendSAM Secure Access ModuleSMA SubMiniature version A connector. A semi-precision coaxial RF connector. See RF.SRED Secure Reading and Exchange of DataUSB Universal Serial BusVM Vending MachineWAN Wide Area Networks
UX300 MANUAL CARD READER INSTALLATION GUIDE 9CHAPTER 1Device OverviewThis chapter provides a brief description of VeriFone’s UX300 Manual Card Reader.The device is a card reader processing device that works with the UX1XX PIN pads, UX400 CTLS antenna unit, UX200 display, vending machines, PCs, and other similar peripheral devices. The device can also connect to VeriFone’s TG-2460 printer, as well as other VeriFone PIN pad units. The reader supports transactions in a variety of environments, specifically in the outdoor and unattended markets.Features andBenefitsThe UX300 is VeriFone’s card reader and main control unit. It creates an economical solution for merchants who are looking to expand their payment acceptance options.Exceptional Ease ofUseThe following features of the device simplifies transactions in various environments:•Device driver installs USB connections automatically.•Designed for indoor and outdoor use.•Sleep mode.•Various connectivity options integrated into device to conveniently suit most unattended environments.•Connects with various VeriFone unattended POS terminals.•Bright LEDs to display card transaction progress.•Buzzer for audio confirmation of card transactions.•Conducive design supports payment transactions in a variety of payment situations, such as transportation, vending, and kiosk environments.CompliancePCI PTS 3.1, PCI-SRED, EMV Level 1 and Level 2, PayPass, PayWave, and AMEX Expresspay2.NOTEThe implementation of the LED color configuration varies by (or may not be present in some) regional locations.
DEVICE OVERVIEWFeatures and Benefits10 UX300 MANUAL CARD READER INSTALLATION GUIDEDevice CapabilitiesThe UX300 is a magnetic card reader, smart card reader, as well as a main control unit device. This unit connects to vending machines and PCs, and is intended to connect to peripheral units such as PIN pad, CTLS antenna, media display units, and external printers.
SETUPUnpacking the Shipping Carton12 UX300 MANUAL CARD READER INSTALLATION GUIDEUnpacking theShipping CartonOpen the shipping carton and carefully inspect its contents for possible tampering or shipping damage.To unpack theshipping carton 1Remove the unit from the shipping carton. The standard package contains the unit only and does not include any other cables or accessories. Refer to Accessories and Documentation for more information about the device’s related accessories.2Remove any protective wrap before mounting the unit.3Save the shipping carton and packing material for future repacking or moving of the device.WARNINGDo not use a unit that appears to be damaged.If a label or component appears damaged, please notify the shipping company and your VeriFone service provider immediately.
SETUPExamining the Unit’s FeaturesUX300 MANUAL CARD READER INSTALLATION GUIDE 13Examining theUnit’s FeaturesBefore you continue the installation process, notice the features of the device (see Figure 1, Figure 2, and Figure 3).Figure 1 Reader’s Front ViewFigure 2 Reader’s Bottom ViewMAGNETIC STRIPE CARD AND SMART CARD READERLEDSMOUNTING STUD HOLESMOUNTING STUD HOLESSERVICE SWITCH SERVICE SWITCHMDBPOWERED USB(HOST)COM2 AND 3485–RJ9485– 3-PINUSB DEVICE(CLIENT)POWERED USB(HOST)POWERLANSMA8-PIN RFMODEL DEPENDENT BOARDCOM1PERSISTENT BOARDNOZZLE
SETUPExamining the Unit’s Features14 UX300 MANUAL CARD READER INSTALLATION GUIDE.Figure 3 Reader’s Top ViewFront FunctionsThe front of the reader shows the following:•Customer-view indicator LEDs•A card reader panel•Service switchesBottom Functions•Nozzle for water drainage•Persistent cable connection board•USB Device (Type B) (client)•Powered USB (Type A) for UX PIN pad connection (host)•Power•LAN with 2 LEDs•COM1•8-PIN—RJ-45 connector to UX400 CTLS antenna unit•SMA (analog RF) CTLS antenna connector to UX400•Model dependent cable connection board•MDB•Additional one or two COM ports•4 USB Type A•Additional LAN with 2 LEDsSAM CARDHOLDER COVERSERVICESWITCHNOTEVeriFone ships variants of the reader for different markets. Your unit may have a different configuration and may look different from the illustration. However, the basic process described in this guide remain the same, regardless of the configuration.
SETUPInstalling or Replacing SAM CardsUX300 MANUAL CARD READER INSTALLATION GUIDE 15•PSTN•ISDN•RS-485•Printer COM•PSTN_RJ9•485_3pinTop Functions•SAM cardholder cover•Additional service switchInstalling orReplacing SAMCardsYou may need to install a security access module (SAM) card or replace the old card. The manual card reader and controller has 2 (two) SAM slots, which are located under a removable protective cover.To install or replaceSAM cards 1Power down the device.2Disconnect the device from any external devices.3Gently slide the SAM cardholder cover away from the unit, off the top panel.Figure 4 Removing the SAM Cardholder Casing4Open the SAM cardholder, by sliding the locking tab towards the back of the unit, to the OPEN position.NOTESome or none of the model-dependent may be present on your unit and in the model depicted in Figure 2.CAUTIONObserve standard precautions in handling electrostatically sensitive devices. Electrostatic discharges can damage the equipment. VeriFone recommends using a grounded anti-static wrist strap.
SETUPInstalling or Replacing SAM Cards16 UX300 MANUAL CARD READER INSTALLATION GUIDE5Carefully slide the SAM card into the slot, by aligning the card and carefully sliding into the slot until fully inserted.6Close the SAM cardholder.7Slide the locking tab to the LOCK position.Figure 5 Installing SAM Card8Slide the cardholder cover back, locking it into place.Figure 6 Replacing the SAM Cardholders9Reconnect the cables to the device.10 Power up reader for use.NOTEBefore inserting the SAM card, position it as shown in Figure 5, with the card’s gold contacts facing outward, toward the unit. The cardholder slot in the reader has a set of contacts.EDCBA
SETUPCable ConnectionsUX300 MANUAL CARD READER INSTALLATION GUIDE 17CableConnectionsThe device’s rear panel has various interface ports for power and communication connections to controlling and peripheral devices. This section discusses these various connections.The UX300 card reader/control unit connects to the various UX-series units, as well as other devices.This section discusses how to connect to each of the units:•Connecting to a UX-Series Host Device•Connecting to a UX-Series Peripheral Device•Connecting to Other Optional DevicesConnecting to a UX-Series Host DeviceThis section discusses the connection of the UX300 device with the following host units:•Connecting to a Vending Machine•Connecting to a UX200 Media Display Host Unit•Connecting to a PCConnecting to a Vending MachineThe UX300 unit is designed to connect to a host vending machine. Connect to a host VM, through any of one of these four connection types:•MDB•USB Type B•ETH (LAN)•COM (RS-232)Connect the appropriate cable to the UX300 unit and the other end to the vending machine.Connecting to a UX200 Media Display Host UnitThe UX300 unit is designed to connect to the host UX200 media display. Connect to the display through any one of these two connection types:•USB Type B•ETH (LAN)NOTETo attain or replace connection cables, see Accessories and Documentation.
SETUPCable Connections18 UX300 MANUAL CARD READER INSTALLATION GUIDEConnect the appropriate cable to the UX300 unit and the other end to the media display.Connecting to a PCThe UX300 unit is designed to connect to a host PC through one of three connection ports:•RJ-45–-RS-232 connection•USB Type B connection•LAN connectionConnect the appropriate cable to the UX300 unit and the other end to the PC unit.For more information regarding your card reader configuration and your cabling needs, contact your local VeriFone service provider. For cable ordering information, see Accessories and Documentation).Connecting to a UX-Series PeripheralDeviceThis section discusses the connection of the UX300 device with the following peripheral units:•Connecting to a UX1XX PIN Pad•Connecting to a UX200 Media Display Unit•Connecting to a UX400 CTLS UnitConnecting to a UX1XX PIN PadThe UX300 unit is designed to connect to a UX1XX PIN pad device through a standard USB Type A connection.Connect the USB cable to the UX300 unit and the other end to the PIN pad.For further cabling instructions, see Figure 7.Figure 7 Connecting to a UX Series PIN PadNOTEThe UX300 connects to the UX200 media display as both a host, as well as a peripheral device. To see how to connect to the UX200 as a peripheral device, see Connecting to a UX-Series Peripheral Device.
SETUPCable ConnectionsUX300 MANUAL CARD READER INSTALLATION GUIDE 19Connecting to a UX200 Media Display UnitThe UX300 unit is designed to connect to a UX200 media display. Connect to the peripheral display unit through any one of these two connection types:•USB Type A•ETH (LAN)Connect the appropriate cable to the UX300 unit and the other end to the media display.For more information regarding your card reader configuration and your cabling needs, contact your local VeriFone service provider. For cable ordering information, see Accessories and Documentation). Connecting to a UX400 CTLS UnitThe UX300 unit is designed to connect to a UX400 contactless unit using an8-pin—RJ-45 connector and an SMA connector.To connect the UX300to the UX400 CTLSunit1Connect the 8-pin connector to the UX300 unit.2Connect the RJ-45 plug to the rear of the contactless unit.3Screw in the SMA connector to the UX300 unit.4Screw in the SMA connector to the rear of the contactless unit.5Connect the RF antenna cable to the UX300 unit and the other end to the CTLS unit and screw tightly by hand.For further cabling instructions, see Figure 8.Figure 8 Connecting to a UX400 CTLS UnitConnecting to OtherOptional DevicesThe UX300 device can connect to various peripheral devices, outside of the UX-Series product range. Such products include:•Connecting to a PrinterNOTEThe UX300 connects to the UX200 media display as both a peripheral device, as well as a host unit. To see how to connect to the UX200 as a host unit, see Connecting to a UX-Series Host Device.RJ-45SMASMAUX3008-Pin
SETUPPower Supply20 UX300 MANUAL CARD READER INSTALLATION GUIDE•Connecting to A VeriFone PIN PadConnecting to a PrinterThe UX300 unit is designed to connect to an external printer, such as VeriFone’s TG2460 printer, using a COM connection.Connect one end of the RS-232 cable to the UX300 printer port and the other end to the printer.Connecting to A VeriFone PIN PadThe UX300 unit is designed to connect to other VeriFone PIN pads. Connect to the PIN pad through any one of two connection types:•USB Type A•ETH (LAN)Connect the appropriate cable to the UX300 unit and the other end to the PIN pad.DisconnectingCablesTo disconnect cables, use the same steps described above in reverse. If exchanging cables, use a VeriFone-approved cable. See Accessories and Documentation for cable ordering information.Power SupplyNot all UX300 configurations and device contexts require the use of a power supply. VeriFone ships power supplies with the UX300 as required.If you have changed the context in which the UX300 is used or have questions about which power supply should be used, contact your VeriFone representative. For more information, see Accessories and Documentation.Before connecting a power supply, disconnect the power pack cord from the power outlet.Connect and route all cables between the UX300 and any peripheral units before plugging the power pack cord into a wall outlet or surge protector.CAUTIONUsing an incorrectly rated power supply can damage the unit or cause it to malfunction. The power rating as listed for the various unit types is as follows:•MDB, LAN, PSTN, and ISDN units: 9V DC to 43V DC, 4.4A•Standard unit: 9V DC to 12V DC, 1.6A•Petrol unit: 24V DC, 3.7AUse only a power pack with VPN PWR159-001-01-A or CPS12490-4A-R. See Specifications for detailed power supply specifications.WARNINGDisconnecting power during a transaction can cause transaction data files not yet stored in memory to be lost.
SETUPMounting the DeviceUX300 MANUAL CARD READER INSTALLATION GUIDE 21External PowerConnectionsThe UX300 connects to an external power outlet through a 4-pin interconnect cable (VPN - CBL159-308-01-A) or a 6-pin interconnect cable(CBL159-309-01-A). The connection depends on your specific card reader configuration.For more information regarding your card reader configuration, contact your local VeriFone service provider. For cable ordering information, see Accessories and Documentation).To connect to anexternal power outlet Connect the 4- or 6-pin interconnect cable to the external power port on your device and the other end to an external power outlet.Figure 9 Sample Connection to an External Power SourceMounting theDeviceThe card reader and controller is designed to be flush-mounted to the mounting surface, without further need for any external mounting devices.To mount the unit 1Peel off the plastic liner from the front of the unit. 2Align the reader’s stud holes with the holes of your mounting surface.NOTETo protect against possible damage caused by lightning strikes and electrical surges, VeriFone recommends installing a power surge protector.CAUTIONFor proper operation of the security switches, no additional gaskets or washers may be used, except for the ones provided to you.Ensure that your mounting frame has a thickness of 2 mm.NOTEYour mounting surface may have different installation instructions. Refer to your mounting device’s user guide for further instructions.
SETUPMounting the Device22 UX300 MANUAL CARD READER INSTALLATION GUIDE3Flush-mount the reader at a 30° angle, for optimum performance of the card entry slot.4Secure the unit with M5 nuts.Figure 10 Mounting the Card Reader/Controller5Connect one side of flexible tubing to the nozzle on the bottom of the unit (see Figure 2).6Hang the other side of the tube out of the VM, or other outside unit.NOTEYour device may come with an optional cable retainer. If so, place the cable retainer by the base of the cable connector, and align the studhole of the cable retainer with the mounting hole of the unit.The cable retainer is then secured along with the unit with the M5 nut (see Step 4).NOTEUse M5 mounting studs with a minimum length of 12 mm.Tighten the nuts, using a recommended tightening torque of 7.0 kgfcm.1 2NOTEAnother mounting option is using welded screw bolts on the inner side of the mounting plate. This may be used in order to prevent any vandalism by way of the screw heads on the outer surface.NOTEThe nozzle is designed to drain water out of the bezel area, through the flexible tube.
SETUPGrounding the ReaderUX300 MANUAL CARD READER INSTALLATION GUIDE 23Grounding theReaderWhen the reader is connected to one of the UX-series PIN pads, it is important to ground your units.To ground the reader 1Remove a nut, exposing a stud from the back of the PIN pad unit (do not use the one from the cable retainer). See (A) in .Figure 11.2Attach the grounding cable to the UX300 (P/N WIR159-302-01-A) and the grounding cable to a ground installation. See (A) in Figure 11.3Tighten the nut, to secure the PIN pad.4Remove a nut, exposing a stud from the back of the UX300 unit.5On the UX300 unit stud, attach the other end of the grounding cable from the PIN pad (P/N WIR159-302-01-A) and the grounding cable to a ground installation (P/N WIR159-302-02-A). See (B) in Figure 11.6Tighten the nut, to secure the UX300 device.NOTEFor cable use and ordering information, see Accessories and Documentation.NOTETo tighten the nuts, using a recommended tightening torque of 7.0 kgfcm.NOTETighten the nuts, using a recommended tightening torque of 7.0 kgfcm.
SETUPService Switches24 UX300 MANUAL CARD READER INSTALLATION GUIDE7Connect the other end of both ground installation cables to the nearest ground installations, to complete the grounding of the UX300 and PIN pad units. See (C) in Figure 11.Figure 11 Grounding the UX300 and PIN Pad UnitsServiceSwitchesThere are three anti-removal service switches: two on the front of the card reader (see Figure 1), and one on the back side of the unit (see Figure 3). These switches detect any unauthorized removal attempts and trigger a software event if the unit is removed in an unauthorized manner. This does not cause any hardware damage to the reader.Using the DeviceThe card transaction procedure can vary depending on the application. Verify the proper procedure with your application provider before performing a card transaction.The UX300 supports both magnetic stripe cards, as well as smart cards. The following section describes how to use the device’s multi-card reader.Using the Multi-CardReaderThe device’s card reader supports both a triple-track card reader, as well as a variety of smart cards.To conduct a cardtransaction 1Position the card, with the magnetic stripe facing downward and to the right of the card, or with the chip on the top right of the card (see Figure 12).2Insert the card into the card reader slot in a smooth, continuous motion until it seats firmly.If using a magnetic card, proceed to Step 3.If using a smart card, proceed to Step 4.3Remove the magnetic stripe card.BACC
SETUPUsing the DeviceUX300 MANUAL CARD READER INSTALLATION GUIDE 25The unit’s LEDs or peripheral display indicates when the transaction is completed.4Remove the smart card when the unit’s LEDs or peripheral display indicates that the transaction is completed...Figure 12 Using the Multi-Card ReaderNOTEWhen using a magnetic stripe card, the transaction is conducted upon card removal.CAUTIONWhen using a smart card, leave the card in the reader until the transaction is completed.Premature card removal can void the transaction.
SETUPUsing the Device26 UX300 MANUAL CARD READER INSTALLATION GUIDE
UX300 MANUAL CARD READER INSTALLATION GUIDE 31CHAPTER 3SpecificationsThis chapter discusses power requirements, dimensions, and other specifications of the card reader.Unit PowerRequirements•MDB, LAN, PSTN, and ISDN units:•Operation voltage: 9V DC to 43V DC, 4.4A•Fully optically isolated serial current loop: 9600 bps•Standard unit:•Operation voltage: 9V DC to 12V DC, 1.6A•Petrol unit:•Operation voltage: 24V DC, 3.7A•External Power Supply:•12V DC, 3.3A or •24V DC, 3.75A•Power Supply:•12V DC 3.3A•24V DC 3.75ATemperature•Indoor operating temperature: -20°C – 70°C (-4°F – 158°F)•Indoor storage temperature: -25°C – 70°C (-13°F – 158°F)•Outdoor operating temperature: -20°C – 60°C (-4°F – 140°F)•Outdoor storage temperature: -25°C – 60°C (-13°F – 140°F)•Relative humidity: 5% to 90% RH non-condensingExternalDimensions•Height: 72 mm (2.83 in)•Width: 96 mm (3.78 in)NOTEIf this device is to be used in the Nordic countries, or in any environment where the temperature range exceeds the product’s operating temperature, it is the responsibility of the integrators to ensure that the ambient environment is controlled in such a way to ensure that the product operates within the specified temperature range.
SPECIFICATIONS32 UX300 MANUAL CARD READER INSTALLATION GUIDE•Depth 150 mm (5.9 in)Weight•Unit weight:750 g (26.46 oz)Memory•128 MB DDRAM•256 MB NAND-FlashMagnetic StripeCard•Bi-directional reader•Triple-trackSmart Card Reader•Non-sliding•Card conserving plated landing contactsSAM Requirements•2 SAM slotsPeripheral Ports•Consistent ports:•Power•Powered USB Type A for UX PIN pads (host)•USB Type B (client)•COM1 (powered)•ETH (LAN) connection with 2 colored LEDs for link state and speed indication•Analog RF CTLS antenna connector to the UX400 CTLS unit•8-PIN–RJ-45 connector to UX400 CTLS antenna unitModel dependent cable connection board:•4 Powered USB Type A•MDB•Additional 1 or 2 COM powered ports•ISDN•PSTN•RS-485•An additional ETH connection with 2 colored LEDs for link state and speed indication•Printer COM•PSTN_RJ9•485_3pinCommunication•COM: Up to 115200 HW RTS/CTS handshake•MDB: 9600 bps fix, 9E1
SPECIFICATIONSUX300 MANUAL CARD READER INSTALLATION GUIDE 33•RS485: Up to 115200 bps, half duplexDisplay•3 status LEDs on the front (payment application controlled)
SPECIFICATIONS34 UX300 MANUAL CARD READER INSTALLATION GUIDE
UX300 MANUAL CARD READER INSTALLATION GUIDE 35CHAPTER 4Maintenance and CleaningYour card reader is a product of superior design and craftsmanship and should be treated with care. It has no user-serviceable parts. The following suggestions will help you protect your warranty coverage.•Do not store the device in hot areas. High temperatures can shorten the life of electronic devices, damage batteries, and warp or melt certain plastics.•Do not store the device in cold areas. When the device returns to its normal temperature, moisture can form inside the device and damage electronic circuit boards.•Do not drop, knock, or shake the device. Rough handling can break internal circuit boards and fine mechanics.•Do not use harsh chemicals, cleaning solvents, or strong detergents to clean the device. Use only a soft, clean, dry cloth for cleaning. These suggestions apply equally to your device, or any of its attachments or accessories. If your device is not working properly, take it to the nearest VeriFone-authorized service provider for servicing or replacement.AdditionalSafetyInformationThe following is additional information for your safety in using this device.PotentiallyExplosiveEnvironmentsWhen using the device in areas with potential risk of explosion, such as petrol stations, follow the advice of all signs and instructions. If there has been a leak, do not use this device.CAUTIONNever use thinner, trichloroethylene, or ketone-based solvents – they can deteriorate plastic or rubber parts.
MAINTENANCE AND CLEANINGAdditional Safety Information36 UX300 MANUAL CARD READER INSTALLATION GUIDE
UX300 MANUAL CARD READER INSTALLATION GUIDE 37CHAPTER 5Service and SupportFor UX300 problems, contact your local VeriFone representative or service provider.For device product service and repair information:•USA – VeriFone Service and Support Group, 1-800-834-4366, Monday - Friday, 8 A.M. - 8 P.M., eastern time.•International – Contact your VeriFone representative.Service ReturnsBefore returning the unit to VeriFone, you must obtain a Merchandise Return Authorization (MRA) number. The following procedure describes how to return one or more card reading units for repair or replacement (U.S. customers only).1Gather the following information from the printed labels (see Figure 13) on the bottom of each unit to be returned:•Product ID, including the model and part number. For example,“M159-300-xx-WWB” and “PTID xxxxxxxx.”•Serial number (S/N xxx-xxx-xxx).2Within the United States, call VeriFone toll-free at 1-800-834-4366.3Select the MRA option from the automated message. The MRA department is open Monday–Friday, 8 A.M.–8 P.M., eastern time.NOTEInternational customers, please contact your local VeriFone representative for assistance with your service, return, or replacement.
SERVICE AND SUPPORTService Returns38 UX300 MANUAL CARD READER INSTALLATION GUIDE4Give the MRA representative the information gathered in Step 1.If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 1-727-953-4172 (U.S.).•Please address the fax clearly to the attention of the “VeriFone MRA Dept.”•Include a telephone number where you can be reached and your fax number.•You will be issued MRA number(s) and the fax will be returned to you.5Describe the problem(s) and provide the shipping address where the repaired or replacement unit must be returned.6Keep a record of the following items:•Assigned MRA number(s).•VeriFone serial number assigned to the unit you are returning for service or repair (serial numbers are located on the top of the unit, (see Figure 13).•Shipping documentation, such as air bill numbers used to trace the shipment.•Model(s) returned (model numbers are located on the VeriFone label on the top of the unit). Figure 13 Information Labels on Unit TopNOTEOne MRA number must be issued for each unit you return to VeriFone, even if you are returning several of the same model.SERIAL NUMBERSMODEL AND
SERVICE AND SUPPORTAccessories and DocumentationUX300 MANUAL CARD READER INSTALLATION GUIDE 39Accessories andDocumentationVeriFone produces accessories and documentation for the card reader. When ordering, please refer to the part number in the left column.VeriFone Online Store at www.store.verifone.com•USA – VeriFone Customer Development Center, 1-800-834-4366, Monday - Friday, 7 A.M. - 8 P.M., eastern time•International – Contact your VeriFone representativeConnection CablesThe following cables can be used with the card reader. Contact your local VeriFone distributor to determine which cable fits your needs:Various others, depending on what they connect to. Contact your local VeriFone representative or service provider to identify the best cable for your needs.CAB-00123-L Powered USB Type A connection to peripheral devices.xxxxxx USB Type B connection for Host connectionsCBL159-302-02-X SMA (RF) connector to UX400 CTLS unitCBL159-301-01-X 8-PIN–RJ-45 connector to UX400 CTLS unitxxxxxxx MDB connection to VMsxxxxxxx RS-485 connection xxxxxxxx WAN connectionsCBL159-305-01-X RS232 to RJ45 connector. For connection to TG2460 printer.CBL000-045-01-A USB Type A-B cable for UX1xx connection26264-02-R COM-DB9 cable for connecting UX300 controlling device.CBL159-312-01-A LAN cable for Ethernet connections
SERVICE AND SUPPORTAccessories and Documentation40 UX300 MANUAL CARD READER INSTALLATION GUIDEPower CablesThe following power cables can be used with the card reader. Contact your local VeriFone distributor to determine which cable fits your needs:Grounding CablesThe following grounding cables are to be used with the card reader, when connecting to a PIN pad unit. Contact your local VeriFone distributor for further information:Drainage TubingCleaning KitDocumentationCBL159-308-01-A 4-pin connection cable to external power supplyCBL159-309-01-A 6-pin connection cable to external power supplyPWR159-001-01-A Power pack for indoor power supplyCPS12490-4A-R Power pack for outdoor power supplyCBL159-306-01-X Y power cable for external power connection for TG2460 printer.CBL159-307-01-X Interconnect PWR cable from CBL159-309-01-X to TRACO PWR cable 27556-10-R for printer external power.WIR159-302-01-A 1 meter PIN pad–UX300 grounding cableWIR159-302-02-A 2.5 meter grounding cablesXXXXXXX Flexible tubing for water drainage.02746 VeriFone Cleaning KitUX1XX PIN Pad Series Certifications and Regulations SheetVPN - DOC159-001-EN-AUX1XX PIN Pad Series Quick Installation Guide VPN - DOC159-002-EN-AUX1XX PIN Pad Series Installation Guide VPN - DOC159-003-EN-AUX1XX PIN Pad Series Reference Guide VPN - DOC159-004-EN-AUX200 Media Display Certifications and Regulations SheetVPN - DOC159-011-EN-AUX200 Media Display Quick Installation Guide VPN - DOC159-012-EN-AUX200 Media Display Installation Guide VPN - DOC159-013-EN-AUX200 Media Display Reference Guide VPN - DOC159-014-EN-A
SERVICE AND SUPPORTAccessories and DocumentationUX300 MANUAL CARD READER INSTALLATION GUIDE 41UX300 Manual Card Reader Certifications and Regulations SheetVPN - DOC159-021-EN-AUX300 Manual Card Reader Quick Installation Guide VPN - DOC159-022-EN-AUX300 Manual Card Reader Reference Guide VPN - DOC159-024-EN-AUX400 CTLS Reader Certifications and Regulations GuideVPN - DOC159-031-EN-AUX400 CTLS Reader Quick Installation Guide VPN - DOC159-032-EN-AUX400 CTLS Reader Installation Guide VPN - DOC159-033-EN-AUX400 CTLS Reader Reference Guide VPN - DOC159-034-EN-A
SERVICE AND SUPPORTAccessories and Documentation42 UX300 MANUAL CARD READER INSTALLATION GUIDE
UX300 MANUAL CARD READER INSTALLATION GUIDE 43CHAPTER 6Troubleshooting GuidelinesThis chapter lists possible malfunctions that may occur while operating a UX300 device and the appropriate corrective action. if the problem persists - even after performing the outlined guidelines, or if the problem is not described, contact your local VeriFone representative for assistance.TransactionsFail To ProcessThere are several reasons why the card reader may not be processing transactions. Use the following steps to troubleshoot failures.Check the Magnetic Card Reader•Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card.•Ensure that you are swiping cards properly. With the card reader, the black magnetic stripe should face down and outward, toward the outside of the reader.•If possible, process a transaction manually, using an external keypad, instead of the card reader. If the manual transaction works, the problem may be a defective reader.•If the problem persists, contact your local VeriFone representative.Check the Smart Card Reader•Perform a test transaction using several different smart cards to ensure the problem is not a defective card.NOTEThe unit comes equipped with tamper-evident labels. The reader contains no user-serviceable parts. Do not, under any circumstance, attempt to disassemble the unit. Perform only those adjustments or repairs specified in this guide. For all other services, contact your local VeriFone service provider. Service conducted by parties other than authorized VeriFone representatives may void any warranty.CAUTIONNot all units require use of a power supply.Using an incorrectly rated power supply may damage the unit or cause it not to work properly. Before troubleshooting, ensure that the power supply used to power the unit matches the requirements specified on the back of the unit (see Specifications for detailed power supply specifications). If not, obtain the appropriately rated power supply before continuing with troubleshooting.
TROUBLESHOOTING GUIDELINESTransactions Fail To Process44 UX300 MANUAL CARD READER INSTALLATION GUIDE•Ensure that the card is inserted correctly and that the card is not removed prematurely.•Ensure the SAM cards are properly inserted in the cardholders and that the cardholders are properly secured (see Installing or Replacing SAM Cards).•If the problem persists, contact your local VeriFone representative.
UX300 Manual Card ReaderInstallation GuideVeriFone Part Number DOC159-023-EN-A, Revision A.5VeriFone, Inc.2099 Gateway Place, Suite 600San Jose, CA, 95110 USATel: (800) VeriFone (837-4366)www.verifone.com
*DOC159-031-EN-A*c 2013 VeriFone, Inc. All rights reserved. 2099 Gateway Place, Suite 600San Jose CA 95110Tel: 800 VeriFone (837-4366)www.verifone.comUX400 CTLS Reader Certifications and RegulationsVeriFone Part Number: DOC159-031-EN-A Revision AElectricalThe reference input power rating for the UX400 CTLS Reader is 450mW max.Location – Electrical ConsiderationsDo not install this device near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example: air conditioners, neon signs, electric motors, high-frequency or magnetic security devices).WARNING! This device contains sensitive electronic components that can be permanently damaged if exposed to excessive shock, electrical interference or vibration.EquipmentRepairsDo not, under any circumstances, attempt any service, adjustments, or repairs on this equipment. Instead, contact your local VeriFone distributor or service provider for assistance. Failure to comply may void the product warranty.DamageCarefully inspect the shipping carton and its contents for any damage. If the UX400 CTLS Reader or any product component appears damaged or tampered, immediately notify the shipping company and your VeriFone distributor or service provider.Do not use a device that has been damaged or tampered with.Cleaners and SolventsNever use thinner, trichloroethylene, or ketone-based solvents to clean the device — they may deteriorate the plastic and rubber parts. For best results, use a clean cloth dampened with water and mild soap. To remove stubborn stains, use alcohol or an alcohol-based cleaner.UX400 CTLS Reader Certifications and RegulationsFCC ComplianceThe following product has been tested and certified as compliant with the regulations and guidelines set forth in Part 15 of FCC Rules:Manufacturer: VeriFone, Inc.Brand, Model: UX400 CTLS ReaderPart 15 of FCC RulesThis device complies with the limits for a Class B digital device as specified in Part 15 of FCC Rules which provide reasonable protection against harmful interference in a residential area.This device complies with Part 15 of the FCC Rules.Operation is subject to the following two conditions:1This device may not cause harmful interference; and,2This device must accept any interference received, including interference that may cause undesired operation. This equipment generates and uses radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. In the unlikely event that there is interference to radio or television reception (which can be determined by turning the equipment off and on), the user is encouraged to try to correct the interference by one or more of the following measures:• Increase the separation between the equipment and receiver.• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.• Consult with the dealer or ask an experienced radio/TV technician for help.Any changes or modifications to this equipment not expressly approved by VeriFone could void the user’s authority to operate this equipment. The antenna(s) used for this transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC Rules.RF ExposureThis device was verified for RF exposure. To comply with Council Recommendation 1999/519/EC, IC RSS-102, and FCC RF exposure requirements, a minimum separation distance of 20 cm must be maintained between the user's body and the device, including the antenna. Any metallic components should be far from this device. Conditions that do not meet these requirements may not comply with Council Recommendation 1999/519/EC, IC RSS-102 and FCC RF exposure requirements and should be avoided.To comply with the FCC RF exposure compliance requirements, make sure to use only the antenna that is included with the device. This device and its antenna must not be in the same location or operating in the same area in conjunction with any other antenna or transmitter.Legal Terms and Conditions Regarding PCI SSC ApprovalsPCI SSC’s approval only applies to PEDs that are identical to the PED tested by a PCI Security Standards Council recognized laboratory. If any aspect of the PED is different from that which was tested by the laboratory - even if the PED conforms to the basic product description contained in the letter, then the PED model should not be considered approved, nor promoted as approved. For example, if a PED contains firmware, software, or physical construction that has the same name or model number as those tested by the laboratory, but in fact are not identical to those PED samples tested by the laboratory, then the PED should not be considered or promoted as approved.No vendor or other third party may refer to a PED as “PCI Approved,” nor otherwise state or imply that PCI SSC has, in whole or part, approved any aspect of a vendor or its PEDs, except to the extent and subject to the terms and restrictions expressly set forth in a written agreement with PCI SSC, or in an approval letter. All other references to PCI SSC’s approval are strictly and actively prohibited by PCI SSC.When granted, an approval is provided by PCI SSC to ensure certain security and operational characteristics important to the achievement of PCI SSC’s goals, but the approval does not under any circumstances include any endorsement or warranty regarding the functionality, quality, or performance of any particular product or service. PCI SSC does not warrant any products or services provided by third parties. Approval does not, under any circumstances, include or imply any product warranties from PCI SSC, including, without limitation, any implied warranties of merchantability, fitness for purpose or noninfringement, all of which are expressly disclaimed by PCI SSC. All rights and remedies regarding products and services, which have received an approval, shall be provided by the party providing such products or services, and not by PCI SSC or the payment brand participants.This equipment operates on a secondary basis. It is not entitled to protection from harmful interference, even for stations of the same type, and may not cause interference to systems operating on a primary basis.Recycling: DO NOT DISCARD! UNIT MUST BE RECYCLED OR DISPOSED OF PROPERLYFor proper disposal instructions go to http://recycle.verifone.com/Please retain this sheet for future reference.continued on rear cover

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