Verifone V400M4G Point of Sale Terminal User Manual Technical

VeriFone Inc Point of Sale Terminal Technical

Contents

  • 1. User Manual- Technical
  • 2. User Manual-Technical

User Manual- Technical

Verifone Part Number DOC475-003-EN-A, Revision A.3VERIFONECONFIDENTIALV400m Terminal & BaseInstallation Guide
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the writtenpermission of Verifone, Inc.The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure theaccuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs arefor illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample programbefore placing the software into productive use. This document, including without limitation the examples and software programs, issupplied “As-Is.”Verifone Inc.1-800-Verifonewww.verifone.comVerifone Part Number DOC475-003-EN-A, Revision A.3V400m Terminal & Base Installation Guide© 2017 Verifone, Inc.Verifone and the Verifone logo are registered trademarks of Verifone. Other brand names or trademarks associated with Verifone’sproducts and services are trademarks of Verifone, Inc. All other brand names and trademarks appearing in this manual are the property of their respective holders. Product WarrantyFor product warranty information, visit http://www.verifone.com/terms.Comments? Please e-mail all comments on this document to your local Verifone Support Team.
V400M TERMINAL & BASES INSTALLATION GUIDE 3VERIFONECONFIDENTIALREVISION A.3 CONTENTSPREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Guide Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6CHAPTER 1Overview V400m . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Front Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Back Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10V400m Bases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11V400m Charging Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11V400m Full-Function Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Exceptional Ease of Use and Ergonomics . . . . . . . . . . . . . . . . . . . . . . . . . . 12Critical Security Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13CHAPTER 2Setup Selecting Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Contactless Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16PIN Protection Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Unpacking Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Installing MSAM, SIM, and Micro SD Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Accessing Card Compartments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Changing or Installing an MSAM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Changing or Installing a SIM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Changing or Installing a Micro SD Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Loading Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Cable Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Cable Connections Using the FF Base. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Magnetic Stripe Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Contactless Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Optional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26FF Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Charging Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Periodic Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27CHAPTER 3Specifications V400m Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Unit Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
4V400M TERMINAL & BASES INSTALLATION GUIDEVERIFONECONFIDENTIALREVISION A.3 Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29External Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Weight. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29SD Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30SAM Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30CTLS Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Primary Smart Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Speaker. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Battery Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Integrated Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31V400m Bases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Unit Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32CHAPTER 4TroubleshootingGuidelinesDisplay Panel Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Transactions Fail To Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33CHAPTER 5Service and Support Maintenance and Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Caution and Warning Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
VERIFONECONFIDENTIAL V400M TERMINAL & BASES INSTALLATION GUIDE 5PREFACEThis guide is the primary source of information for setting up and installing the V400m and V400m Bases.Audience This guide provides simple descriptions of the product features and information for installing and configuring V400m terminals and the V400m Charging and Full-Function Bases.Organization This guide is organized as follows:Chapter 1, Overview. Provides an overview of V400m Terminal & Bases.Chapter 2, Setup. Explains how to set up and install the V400m Terminal & Bases and establish connections with other devices.Chapter 3, Specifications. Discusses the power requirements and dimensions of the V400m Terminal & Bases.Chapter 4, Troubleshooting Guidelines. Provides troubleshooting tips.Chapter 5, Service and Support. Provides information on contacting your Verifone service provider, ordering accessories or documentation from Verifone, and maintaining the V400m Terminal & Bases.Appendix A, Caution and Warning Messages. Shows the UL/cUL certification-compliant translations of all Warning and Caution messages in this installation guide.RelatedDocumentationTo learn more about the V400m and V400m Bases, please refer to the following documents and their associated Verifone Part Numbers (VPN):V400m Plus 3G Certifications and Regulations DOC475-001-ENV400m Quick Installation Guide DOC475-002-ENV400m Reference Guide DOC475-004-ENV400m B-Charging Quick Installation Guide DOC475-006-ENV400m B-FF Quick Installation Guide DOC475-007-ENV400m Base C and FF Certifications & Regulations Sheet DOC475-011-ENV400m Plus 4G Certifications and Regulations DOC475-031-EN
PREFACEGuide Conventions6V400M TERMINAL & BASES INSTALLATION GUIDEVERIFONECONFIDENTIAL GuideConventionsPlease refer to the following document conventions for quickly identifying special formatting.Table 1 describes these conventions and provides examples of their use.Acronym DefinitionsPlease refer to Table 2 for the acronyms used in this manual. Table 1 Document ConventionsConvention Meaning ExampleBlue Text in blue indicates terms that are cross-references.See Guide Conventions.Italics Italic typeface indicates book titles or emphasis.You must not use this unit underwater.The pencil icon is used to highlight important information.RS-232-type devices do not work on the V400m Terminal & Bases communication port.The caution symbol indicates hardware or software failure, or loss of data.The unit is not waterproof or dustproof, and is intended for indoor use only.The lightning symbol is used as a warning when bodily injury might occur.Due to risk of shock do not use the unit near water.NOTECAUTIONWARNINGTable 2 Acronym DefinitionsAcronym Definitions3DES Triple Data Encryption AlgorithmAC Alternating CurrentANSI American National Standards InstitutecUL Underwriters' Laboratories of CanadaDC Direct CurrentDUKPT Derived Unique Key Per Transaction Method as defined in the VISA’s POS Equipment Requirement: PIN processing and Data Authentication, International Version 1.0, August 1988ECR Electronic Cash RegisterEMV Europay, MasterCard, and VisaHSPA High Speed Packet AccessISO International Organization for StandardizationMRA Merchandise Return AuthorizationMSAM Multiple Secure Access ModuleLAN Local Area NetworkLCD Liquid Crystal DisplayLED Light-Emitting Diode
PREFACEGuide ConventionsV400M TERMINAL & BASES INSTALLATION GUIDE 7VERIFONECONFIDENTIAL LTE Long-Term EvolutionPED PIN Entry DevicePIN Personal Identification NumberPOS Point-of-SaleRS-232 Recommend Standard number 232SAM Secure Access ModuleSD Secure DigitalUL Underwriters LaboratoriesUSB Universal Serial BusVPN Verifone Part NumberTable 2 Acronym Definitions (continued)Acronym Definitions
PREFACEGuide Conventions8V400M TERMINAL & BASES INSTALLATION GUIDEVERIFONECONFIDENTIAL
VERIFONECONFIDENTIAL V400M TERMINAL & BASES INSTALLATION GUIDE 9CHAPTER 1OverviewThis chapter describes the features of the V400m and the V400m Bases.V400m The V400m is Verifone’s next generation integrated retail PINpad device. Its touchscreen functionality and sophisticated design is perfect for high-end retail establishments.The V400m is a consumer-facing handheld device. The product’s design is equally appealing as a handheld PINpad and robust enough to look and function appropriately in a fixed mount setting.The V400m can utilize over-the-air connectivity, facilitating mobile telephony technology for sending and receiving data, using existing operator-provided 3G or 4G infrastructure:•V400m Plus 3G - provides third-generation High Speed Packet Access (HSPA) connectivity.•V400m Plus 4G - provides fourth-generation Long Term Evolution (LTE) connectivity. This guide provides an introduction and basic setup procedures for both 3G and 4G terminals, and will indicate where instructions vary for different models.Figure 1 V400m FrontTOUCHSCREEN DISPLAYAND CTLS AREASECURE KEYPADSMART CARDREADERCANCEL KEYMAGNETICSTRIPREADERBACKSPACE KEYENTER KEYTHERMAL PRINTER
OVERVIEWV400m10 V400M TERMINAL & BASES INSTALLATION GUIDEVERIFONECONFIDENTIAL Front Functions The V400m includes the following features:•Capacitive touch LCD display and CTLS tap area•Smart card reader•Magnetic card reader•Integrated thermal printer•Secure keypad supporting 4x4 matrix containing 0-9, *, #, Cancel, Backspace/Clear, and Enter keys.•Dual-function Backspace/Clear key.•Customer-entry for Cancel and Enter keys.Back Functions After removing the rear cover and battery, the underside of the V400m Plus 3G shows the following:Figure 2 V400m Underside•A Micro SD slot •Dual MSAM slots to support stored-value card programs or other merchant card requirements•Dual SIM Card compartments12MICRO SD SLOTSIMSLOTS MSAM SLOTSPOWER PORTUSB PORTSPEAKERCHARGINGSTANDPORT
OVERVIEWV400m BasesV400M TERMINAL & BASES INSTALLATION GUIDE 11VERIFONECONFIDENTIAL V400m Bases The V400m Base provides a stable mounted platform for the V400m terminal. The Base comes in two versions:•V400m Charging Base•V400m Full-Function BaseThe Charging Base supports charging only with no communication functionality. The Full-Function (FF) Base supports several connectivity options and provides serial connection for peripherals (like ECR, check reader, barcode reader, etc.). The USB host port is for maintenance purposes and supports a USB flash drive.V400m ChargingBaseThe Charging Base accommodates and supplies power to the V400m Plus 3G and V400m Plus 4G portable terminals.Figure 3 V400m Charging Base, Front and RearV400m Full-Function BaseThe FF Base supports any failover communication via dial up and Ethernet connections for V400m Plus 3G and V400m Plus 4G units. The failover will be supported in all network interfaces available in a terminal.Figure 4 V400m FF Base, Front and RearTERMINAL CHARGING POINTSEXTERNAL POWER PORTTERMINAL CHARGING POINTSEXTERNAL BLUETOOTH BUTTONPOWER PORTTELEPHONE PORTUSB HOST PORTUSB DEVICE PORTRS232 PORT ETHERNETPORTPAIRING
OVERVIEWFeatures and Benefits12 V400M TERMINAL & BASES INSTALLATION GUIDEVERIFONECONFIDENTIAL The FF Base supports a minimum of seven simultaneous terminal connections via Bluetooth (BT) as well as the following:•10/100M Ethernet•56K modem•WiFi•Wireless 3G (HSPA) and 4G (LTE)•USB host•USB deviceFeatures andBenefitsThe V400m terminal and Bases provide the following functionality:Exceptional Ease ofUse andErgonomics•Touch screen enables easy menu control and signature capture.•Battery-powered for mobility and portable operation.•Integrated thermal printer for fast transaction processing.•Large, hard-rubber keys provide improved tactile feedback.•3.5” capacitive touch screen display.•3G capability (for V400m Plus 3G only).•4G functionality (for V400m Plus 4G only).•WiFi-, and Bluetooth-capable.•Intuitive keypad interface simplify training and reduce support requests.•Connects with most POS payment terminals, PCs, and ECRs.•Supports payment transactions in a variety of payment environments.•Rugged and reliable design absorbs hard knocks found at point-of-sale counters.•Sleek and stylish shape occupies minimal counter space.•Bold, ergonomic design fits comfortably in the palm of a hand.•Optional Charging or Full-Function Bases expand functionality while providing a stable, battery-charging platform.
OVERVIEWFeatures and BenefitsV400M TERMINAL & BASES INSTALLATION GUIDE 13VERIFONECONFIDENTIAL Critical SecurityProtection•Offers a choice of Master/Session or DUKPT key-management methods to protect PIN-based transactions.•Offers secure, reliable PIN input for expanding range of PIN-based transactions.•PCI 5.x-compliant for secure solutions, meeting the PED standard.•Meets ISO and ANSI standards for PIN encryption, key management, and MAC.•Key injection simplified and secured with Verifone’s SecureKit key loading software.
OVERVIEWFeatures and Benefits14 V400M TERMINAL & BASES INSTALLATION GUIDEVERIFONECONFIDENTIAL
VERIFONECONFIDENTIAL V400M TERMINAL & BASES INSTALLATION GUIDE 15CHAPTER 2SetupThis chapter describes the setup procedure for the V400m Terminal & Bases, in the following sections:•Selecting Location•PIN Protection Guidelines•Unpacking Shipping Carton•Installing MSAM, SIM, and Micro SD Cards•Loading Printer Paper•Power Supply•Cable Connections•Smart Card Reader•Magnetic Stripe Card Reader•Contactless Transactions•Optional Accessories•Periodic InspectionSelectingLocationUse the following guidelines to select the best location for the V400m Terminal & Bases device.To Select a LocationChoose a location convenient for both merchant and client:•Far from heavy metal objects,•A flat support surface such as a countertop or a table,•Near a power outlet and the terminal or computer that connects to the V400m Terminal & Bases.EnvironmentalFactors•Do not use the unit where there is high heat, dust, humidity, moisture, or caustic chemicals or oils.•Keep the unit away from direct sunlight and anything that radiates heat, such as a stove or a motor.WARNING For safety, do not string cables or cords across a walkway.
SETUPPIN Protection Guidelines16 V400M TERMINAL & BASES INSTALLATION GUIDEVERIFONECONFIDENTIAL •Do not use the V400m Terminal & Bases outdoors. ElectricalConsiderations•Avoid using this product during electrical storms.•Do not use the V400m Terminal & Bases unit near water or in moist conditions.•Disconnect the device from its POS terminal before cleaning.ContactlessConsiderationsAvoid having metallic objects in proximity of the contactless antenna. If you need to mount the terminal to vertical or inclined surfaces, use a flat, non-metallic mounting plate.PIN ProtectionGuidelinesThe V400m Plus 3G and V400m Plus 4G are handover devices. Always exercise extreme caution when conducting transactions, especially during PIN entry:•Hand the terminal directly to the cardholder for PIN entry.•Encourage the cardholder to hold the terminal close to avoid others from seeing the information being entered.Verifone also recommends instructing the cardholder regarding safe PIN-entry. This can be done with a combination of:•Signage on the PED•Prompts on the display, possibly with a click-through screen•Literature at the point of sale•A logo for safe PIN-entry process.CAUTIONThe V400m Terminal & Bases is not waterproof or dustproof and is intended for indoor use only. Any damage to the unit from exposure to rain or dust can void any warranty.WARNINGDue to risk of electrical shock or terminal damage, do not use the terminal near water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool. Also, avoid using this product during electrical storms. Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, neon signs, high frequency or magnetic security devices, or electric motors).CAUTIONUsing an enclosed metal frame or mount may negatively affect contactless performance
SETUPUnpacking Shipping CartonV400M TERMINAL & BASES INSTALLATION GUIDE 17VERIFONECONFIDENTIAL UnpackingShipping CartonCarefully inspect the shipping carton and its contents for possible tampering or damage. 1Remove the V400m Terminal & Bases unit from the shipping carton. The standard package contains the PIN pad, power pack, battery, and printer paper roll. Refer Accessories and Documentation to for more information about V400m Terminal & Bases related accessories. 2Remove any protective plastic wrap and place the unit on a table or countertop.3Remove the clear protective film from the display.4Replace all the packing materials, close the lid, and save the carton for repacking or moving the V400m Terminal & Bases unit in the future. InstallingMSAM, SIM, andMicro SD CardsYou may need to install or replace the multiple security access module (MSAM), Micro Secure Digital (SD) and Subscriber Identity Module (SIM) cards.Accessing CardCompartmentsUse the following procedure in order to access the cardholder compartment.1Place the terminal face down on a soft and clean surface to protect the lens from scratches.2Slide the compartment lock to the right and lift the compartment cover. CAUTIONThis device is a secure product and any tampering can cause it to cease to function or operate in an unsecured manner.WARNINGDo not use a unit that has been tampered with or otherwise damaged. This unit comes equipped with tamper-evident label. If a label or component appears damaged, immediately notify the shipping company and your Verifone representative or service provider.CAUTIONObserve standard precautions in handling electrostatically sensitive devices. Electrostatic discharges can damage the equipment. Verifone recommends using a grounded anti-static wrist strap.
SETUPInstalling MSAM, SIM, and Micro SD Cards18 V400M TERMINAL & BASES INSTALLATION GUIDEVERIFONECONFIDENTIAL 3Remove the battery and place in a secure location.Figure 5 Accessing Cardholders4The MSAM, SD and SIM cardholders are now accessible.Changing orInstalling an MSAMCardTo change or install an MSAM card:1Follow steps 1 to 3 of Accessing Card Compartments to get to the MSAM cardholder.Figure 6 Inserting MSAM Card2Push in the old MSAM card, if any, to release it from the slot.3Carefully insert the new MSAM card carefully into the slot facedown (with the gold contacts facing downward).C12NOTEAside from using the pull tab to remove the battery from the compartment, you can also use the recessed areas on the lower portion of the battery to leverage the battery out.1212NOTEThe V400m Terminal & Bases supports two MSAM cards in a side-by-side configuration.
SETUPInstalling MSAM, SIM, and Micro SD CardsV400M TERMINAL & BASES INSTALLATION GUIDE 19VERIFONECONFIDENTIAL 4If you are finished replacing or inserting cards, replace the battery and terminal rear cover. Lock the cover by sliding the tab to the left.Changing orInstalling a SIMCardTo change or install SIM cards:1Use steps 1 to 3 of Accessing Card Compartments to get to the SIM cardholder.2Unlock the cardholder and swing upwards to allow the insertion or removal of cards.3Remove the old card, if any, and install the SIM card by carefully sliding it into the slot (with the gold contacts facing outward) until fully inserted.Figure 7 Inserting SIM Card4Turn the cardholder back in place and slide the cover to lock the cardholder.5If you are finished replacing or inserting cards, replace the battery and terminal rear cover. Lock the cover by sliding the tab to the left.NOTEThe V400m supports two SIM cards in a side-by-side configuration.12
SETUPInstalling MSAM, SIM, and Micro SD Cards20 V400M TERMINAL & BASES INSTALLATION GUIDEVERIFONECONFIDENTIAL Changing orInstalling a MicroSD CardTo change or install a Micro SD card:1Follow steps 1 to 3 of Accessing Card Compartments to get to the Micro SD cardholder.Figure 8 Inserting Micro SD Card2Unlock the cardholder and turn upwards to allow the insertion or removal of cards.3Remove the old card, if any and insert the Micro SD card carefully into the cardholder (with the gold contacts facing outward) and turn the cardholder back in place.4Slide the cover to lock the cardholder closed.5If you are finished replacing or inserting cards, replace the battery and terminal rear cover. Lock the cover by sliding the tab to the left.12
SETUPLoading Printer PaperV400M TERMINAL & BASES INSTALLATION GUIDE 21VERIFONECONFIDENTIAL Loading PrinterPaperUse the following steps to load a roll of 57mm x 40mm thermal printer paper into the compartment.1Unlock the paper compartment by pulling up the latch and swinging the door downwards.Figure 9 Opening Printer Paper Door2Load the paper roll as shown in Figure 10, with the edge of the paper on the top of the roll.Figure 10 Procedure for Loading Paper Roll3Pull a length of paper up over the serrated cutter and close the compartment door.CCAUTIONBefore processing transactions in battery mode, make sure you have more than 10% battery life. Do not risk losing transaction data or printing capabilities, connect the terminal to the power pack if battery level is below 10%.
SETUPPower Supply22 V400M TERMINAL & BASES INSTALLATION GUIDEVERIFONECONFIDENTIAL Power SupplyNot all configurations and device contexts require the use of a power supply – Verifone ships power supply with the terminal as required.Contact your Verifone representative If you have changed the context in which the terminal is used or have questions about which power supply should be used.Disconnect the power pack cord from the power outlet before connecting a power supply. Connect and route all cables between the terminal, ECR, and PC before plugging the power pack cord into a wall outlet or surge protector.Figure 11 Connecting the Power PackWhen the terminal has power and an application is loaded, the application starts after the initial Verifone copyright screen and displays a unique copyright screen. If no application is loaded, DOWNLOAD NEEDED appears on the display after the initial Verifone copyright screen.CAUTIONUsing an incorrectly rated power supply can damage the unit or cause it not to work properly. Use only a power pack with VPN PWR475-010-01-A (see Service and Support for detailed power supply specifications).WARNINGDo not plug the power pack into an outdoor outlet or operate the terminal outdoors. Disconnecting power during a transaction can cause transaction data files not yet stored in memory to be lost.NOTEVerifone recommends installing a power surge protector to protect against possible damage caused by lightning strikes and electrical surges.
SETUPCable ConnectionsV400M TERMINAL & BASES INSTALLATION GUIDE 23VERIFONECONFIDENTIAL CableConnectionsThe V400m Full-Function Base can utilize several types of cable connections.Cable ConnectionsUsing the FF BaseTo connect the terminal to other devices via Ethernet, RS-232, and USB, use the V400m FF Base. The FF Base provides a standard RJ-45 LAN socket, RS-232 port, a mini-USB port. The V400m terminal must be docked on the base to utilize cable connectivityFigure 12 FF Base, Front and Rear ViewThe FF Base features the following port configuration:Smart CardReaderThe smart card transaction procedure can vary depending on the application. Verify the proper procedure with your application provider before performing a smart card transaction.Figure 13 Using the Smart Card ReaderCable ConfigurationEthernet port RJ-45 socket (for connecting PIN Pad to LAN infrastructure)RS232 port RS232 socket (for connecting PIN Pad to LAN infrastructure)USB ports Micro USB and type A USB
SETUPMagnetic Stripe Card Reader24 V400M TERMINAL & BASES INSTALLATION GUIDEVERIFONECONFIDENTIAL Conducting a SmartCard Transaction To conduct a smart card transaction:1Position the smart card with the gold contacts facing upward.2Insert the card into the smart card reader slot in a smooth, continuous motion until it seats firmly.3Remove the card when the display indicates the transaction is completed.Magnetic StripeCard ReaderThe V400m has a magnetic card reader with a triple-track stripe reader. This gives the unit greater reliability over a wide range of swipe speeds and operating environments.Figure 14 Using the Magnetic Stripe Card ReaderConducting a Credit/Debit CardTransactionTo conduct a credit or debit card transaction:1Position a magnetic card with the stripe facing the keypad.2Swipe it through the magnetic card reader downwards or upwards. The reader can read the card from either direction.CAUTIONLeave the smart card in the card reader until the transaction is completed. Premature removal can void the transaction.OR
SETUPContactless TransactionsV400M TERMINAL & BASES INSTALLATION GUIDE 25VERIFONECONFIDENTIAL ContactlessTransactionsThe V400m supports contactless transactions through an integrated contactless module. The terminal only becomes active for contactless smart card transactions when initialized by an application.Figure 15 Contactless TransactionPerformingContactlessTransactionsTo perform a contactless smart card transaction:1Gently tap the card onto or hold the card (within 4 cm) against the surface of the display.2An activated LED visual on the display accompanied by a short beeping sound indicates a successful transaction.
SETUPOptional Accessories26 V400M TERMINAL & BASES INSTALLATION GUIDEVERIFONECONFIDENTIAL OptionalAccessoriesThese accessories can be used to further enhance the device’s functionality. See Accessories and Documentation for additional information.FF BaseThe FF Base (VPN M475-S02-08) provides Bluetooth (BT) v4.2 as well as All BT v4.1 features. It also supplies power, Dial up, Ethernet, USB Host and USB Device, plus powered RS232 connection.Figure 16 V400m FF Base ConnectionsCharging BaseThe Charging Base (VPN M475-S02-00) provides a stable dock plus power charging for the V400m Plus 3G terminal.Figure 17 V400m Charging Base Power ConnectionTELEPHONEPORTUSB USBDEVICEPORTNETWORKPORTRS232PORTHOSTPORT
SETUPPeriodic InspectionV400M TERMINAL & BASES INSTALLATION GUIDE 27VERIFONECONFIDENTIAL PeriodicInspectionPeriodically inspect the terminal and base for possible tampering. Signs of tampering may include: •Wires protruding from the devices.•Foreign objects inserted into the smart card or mag stripe slot.•Signs of damage to the tamper-evident label.•Warning message on the device display.NOTEIf any device is found in tamper state, please remove it immediately from service. Keep it available for potential forensic investigation, and notify your company security officer and your local Verifone representative or service provider. For more information on contacting Verifone, refer to Service and Support.
SETUPPeriodic Inspection28 V400M TERMINAL & BASES INSTALLATION GUIDEVERIFONECONFIDENTIAL
VERIFONECONFIDENTIAL V400M TERMINAL & BASES INSTALLATION GUIDE 29CHAPTER 3SpecificationsThis chapter discusses power requirements, dimensions, and other specifications of the V400m Terminal & Bases.V400m Terminal Refer to the following specifications for the V400m terminal:Unit PowerRequirementsTemperatureHumidityExternalDimensionsWeightProcessorMemorySD MemorySecurity•Operating Power: 5 V DC, 2.2 A•Operating temperature: 0° to 50° C (32° to 122° F) •Storage temperature: -20° to 60° C (-4° to 140° F)•Relative humidity: 5% to 93% (RH non-condensing)•Length: 161 mm (6.34 in)•Width: 72.75 mm (2.86 in)•Depth: 56.85 mm (2.23 in)•Unit weight: 370 g (13.05 oz)•32-bit ARM Cortex-A9 RISC Microprocessor•600MHz clock speed•8 Gb (LPDDR2: 4 Gb, NAND Flash: 4Gb)•4bit SDIO interface•Up to 192Mbit/sec (24MByte/sec) in High-Speed SD mode 4bit data transfer•Speed Class: SDHC Class 2, 4, 6 and 10•PCI 5.X Compliant.
SPECIFICATIONSV400m Terminal30 V400M TERMINAL & BASES INSTALLATION GUIDEVERIFONECONFIDENTIAL DisplaySAM Card ReaderCTLS ReaderMagnetic CardReaderPrimary Smart CardSpeakerCommunication•3.5” transmissive amorphous TFT LCD TFT 320 (RGB) x 480 (HVGA)•Independent 20X x 13Y sensing for real time touch point reporting•Supports signature capture by finger or stylus (5 mm)•I2C interface for touch controller command set•Primary SC reader and 2-SAMs•Compatible with ISO7816-3, ISO7816-10 and EMV4.3 standards•CTLS card operating in the RFID 13.56 MHz frequency band•EMVCo, VISA, MasterCard and PBOC (qPBOC) approved•Triple track (tracks 1, 2, 3), high coercivity, bi-directional•Swipe speed at 10 IPS to 40 IPS•Supports Hi/Low coercivity cards•ISO 7816-3, 1.8 V, 3 V, 5 V•Synchronous and Asynchronous cards•EMV Approved•Mono speaker and with an external CODEC (TI TLV320AIC3110)Bluetooth•BT class 1, 100 m range (line of sight)•Supports BT v4.2WiFi•Supports 2.4 Ghz / 5 Ghz frequency channels3G Radio (for V400m Plus 3G)•3GPP Release 6,7•HSPA DL 7.2 Mbps, UL 5.7 Mbps4G Radio (for V400m Plus 4G)•3GPP Release 9•LTE DL 10.2 Mbps, UL 5.2 Mbps
SPECIFICATIONSV400m BasesV400M TERMINAL & BASES INSTALLATION GUIDE 31VERIFONECONFIDENTIAL Battery PackPower PackIntegrated PrinterSecurityV400m BasesUnit PowerRequirementsTemperatureHumidity•Rating: 11.2 Wh (3.85 V DC, 2890 mAH)•Meets IEEE1725 requirements•Dual input charger to support charge through power pack or base station•Supplied by an external universal-input 11 W power supply, compliant with Energy Star VI.•5 V 2.2 A Output•100-240 V, 0.5 A, 50-60 Hz Input•Printing voltage: 8 Volts•Print Column Width: Option for printing 24/32/42 characters per line•Supports 57 mm W x 40 mm D paper roll•3DES encryption, Master/Session and DUKPT key management•VeriShield file authentication•PCI PED 5.X approvedCharging Base•Provides terminal charging on a mounted standFull-Feature Base•Aside from charging, the FF Base provides:•10/100M Ethernet•56K modem•LE Secure feature of BT v4.2 + All BT v4.1 feature•USB host•USB device•Operating Power: 5 V DC, 2.2 A•Operating temperature: 0° to 50° C (32° to 122° F) •Storage temperature: -20° to 60° C (-4° to 140° F)•Relative humidity: 5% to 95% (RH non-condensing)
SPECIFICATIONSV400m Bases32 V400M TERMINAL & BASES INSTALLATION GUIDEVERIFONECONFIDENTIAL CommunicationSecurity•10/100M Ethernet•56K modem•LE Secure feature of BT v4.2 + All BT v4.1 feature•USB host•USB device•PCI 5.X Compliant.
VERIFONECONFIDENTIAL V400M TERMINAL & BASES INSTALLATION GUIDE 33CHAPTER 4Troubleshooting GuidelinesThis chapter lists typical malfunctions that may occur while operating a V400m terminal or V400m Base and the appropriate corrective action. If the problem persists – even after performing the outlined guidelines, or if the problem is not described, contact your local Verifone representative for assistance.Display PanelDoes Not WorkUse the following steps to check the display panel:1Check all the cable connections.2Check the device's AC outlet to be sure the outlet is supplying sufficient power. Substitute the device's power pack with another power pack.3The device's application program might not be loaded correctly. Download the application program and try again.4If the problem persists, contact your local Verifone representative.Keypad DoesNot RespondUse the following steps to check the keypad:1Check the display panel. If there are no characters, or the wrong characters are displayed, refer to Display Panel Does Not Work.2If the problem persists, contact your local Verifone representative.TransactionsFail To ProcessThere are several possible reasons why the unit may not be processing transactions. Use the following steps to troubleshoot failures.Check Magnetic Card Reader•Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card.•Ensure that you are swiping cards properly (see Magnetic Stripe Card Reader).•Process a transaction manually using the keypad instead of the card reader. If the manual transaction works, the problem may be a defective card reader.•If the problem persists, contact your local Verifone representative.NOTEThe V400m terminal and V400m Base use a tamper-evident case and contains no user-serviceable parts. Do not, under any circumstance, attempt to disassemble the unit. Perform only those adjustments or repairs specified in this guide. For all other services, contact your local Verifone service provider. Service conducted by parties other than authorized Verifone representatives may void any warranty.
TROUBLESHOOTING GUIDELINESTransactions Fail To Process34 V400M TERMINAL & BASES INSTALLATION GUIDEVERIFONECONFIDENTIAL Check Smart Card Reader•Perform a test transaction using several different smart cards to ensure the problem is not a defective card.•Ensure that the card is inserted correctly (see Magnetic Stripe Card Reader).•Ensure the MSAM cards are properly inserted in the slots and are properly secured (see Installing MSAM, SIM, and Micro SD Cards).•If the problem persists, contact your local Verifone representative.
VERIFONECONFIDENTIAL V400M TERMINAL & BASES INSTALLATION GUIDE 35CHAPTER 5Service and SupportMaintenanceand CleaningThe V400m Terminal & Bases have no user-serviceable parts. Unless otherwise instructed, do not, under any circumstances, attempt any service, adjustments, or repairs on the unit. Disconnect power to the devices before cleaning.To clean the units, periodically use a clean cloth, slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. For best results, use a Verifone Cleaning Kit (refer to Accessories and Documentation). Service Returns For V400m Terminal & Bases equipment failures that cannot be resolved by your help desk or service department, contact one of the following hotlines for product service and repair information:•USA – Verifone Service and Support Group, 1-800-834-9133, Monday - Friday, 8 A.M. - 7 P.M., EST•International – Contact your Verifone representative Before returning V400m Terminal & Bases to Verifone, you must obtain a Merchandise Return Authorization (MRA) number. The following procedure describes how to return one or more V400m Terminal & Bases for repair or replacement (U.S. customers only). 1Gather the following information from the printed labels on the bottom of each V400m Terminal & Bases device to be returned:•Product ID, including the model and part number. For example, “M180-08x-xx-xxx-x”CAUTIONNever use thinner, trichloroethylene, or ketone-based solvents – they can deteriorate plastic or rubber parts.Because the V400m Terminal & Bases can be damaged by liquid, do not spray cleaners or other solutions directly onto the keypad or display. Always apply the cleaner to a cloth before cleaning the device.NOTEInternational customers, please contact your local Verifone representative for assistance with your service, return, or replacement.
SERVICE AND SUPPORTService Returns36 V400M TERMINAL & BASES INSTALLATION GUIDEVERIFONECONFIDENTIAL •Serial number (S/N xxx-xxx-xxx)Figure 18 Finding the Product ID and Serial Number2Within the United States, call Verifone toll-free at 1-800-834-9133.3Select the MRA option from the automated message. The MRA department is open Monday–Friday, 8 A.M.–7 P.M., EST.4Give the MRA representative the information gathered in Step 1.If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 1-727-953-4172 (U.S.)•Please address the fax clearly to the attention of the“Verifone MRA Dept.”•Include a telephone number where you can be reached, as well as your fax number.12HARDWARE ID
SERVICE AND SUPPORTAccessories and DocumentationV400M TERMINAL & BASES INSTALLATION GUIDE 37VERIFONECONFIDENTIAL •You will be issued MRA number(s) and the fax will be returned to you. 5Describe the problem(s).6Provide the shipping address where the repaired or replacement unit must be returned.7Keep a record of the following items:•Assigned MRA number(s).•The serial number assigned to the V400m Terminal & Bases device (located at the bottom of the unit.•Shipping documentation, such as air bill numbers, used to trace the shipment.•Model(s) returned (model numbers are located on the bottom of the unit).Accessories andDocumentationVerifone produces accessories and documentation for the V400m Terminal & Bases. When ordering, please refer to the part number in the left column. •Verifone Online Store at www.store.verifone.com•USA – Verifone Customer Development Center, 1-800-Verifone (837-4366) Monday - Friday, 7 A.M. - 5 P.M., MST •International – Contact your Verifone representative Cables Contact your local Verifone distributor to determine which cable fits your needs.BasePower SupplyCleaning KitNOTEOne MRA number must be issued for each V400m Terminal & Bases unit you return to Verifone, even if you are returning several of the same model.CBL282-036-XX-A RS-232 cable (RJ45). Powered from Countertop (+12 V).CBL282-006-01-B Cable, VX 820 Ethernet/RS232, Dongle 1.0 MCBL435-005-02-A Ethernet and Mini-USB DongleCBL435-044-01-A Cable, USB/Ethernet/RS232, Dongle 1.0 MM475-S02-00 V400m B Charging BaseM475-S02-08 V400m B Full-Function (FF) BasePWR475-010-01-A DC power pack (US)BPK475-001-01-A Battery Pack (11.2 Wh, 3.85 V DC, 2890 mAh)02746-01 Verifone Cleaning Kit
SERVICE AND SUPPORTAccessories and Documentation38 V400M TERMINAL & BASES INSTALLATION GUIDEVERIFONECONFIDENTIAL Documentation DOC475-001-EN V400m Plus 3G Certifications and RegulationsDOC475-002-EN V400m Quick Installation GuideDOC475-004-EN V400m Reference GuideDOC475-006-EN V400m B-Charging Quick Installation GuideDOC475-007-EN V400m B-FF Quick Installation GuideDOC475-011-EN V400m Base C and FF Certifications & Regulations SheetDOC475-031-EN V400m Plus 4G Certifications and Regulations
VERIFONECONFIDENTIAL V400M TERMINAL & BASES INSTALLATION GUIDE 39APPENDIX ACaution andWarningMessagesProducts with UL/cUL certification should include French translations of Caution and Warning notices. The following table lists all notices found in the document, their location, and the equivalent French translations.Table 3 Caution and Warning MessagesNotice Chapter Page English Text French TextWarning Setup page 15For safety, do not string cables or cords across a walkway.Par mesure de sécurité, ne pas les câbles de chaîne ou de cordons à travers une passerelle.Caution Setup page 16This unit is not waterproof or dustproof, and is intended for indoor use only. Any damage to the unit from exposure to rain or dust can void any warranty.Cet appareil n'est pas étanche ou à la poussière, et est destiné à une utilisation en intérieur. Tout dommage à l'unité de l'exposition à la pluie ou à la poussière peut annuler la garantie.Caution Setup page 16, Using an enclosed metal frame or mount may negatively affect contactless performance.L'utilisation d'un cadre métallique fermé ou de montage peut affecter négativement contact performance.Warning Setup page 16Due to risk of electrical shock or terminal damage, do not use the terminal near water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool. Also, avoid using this product during electrical storms. Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, neon signs, highfrequency or magnetic security devices, or electric motors).Du fait d'un risque d'électrocution ou d'une détérioration du terminal, ne pas utiliser cet équipement près d'une source d'eau, par exemple près d'une baignoire, d'un lavabo, d'un évier de cuisine ou d'un bac de lavage, dans un sous-sol humide ou à proximité d'une piscine. De même, éviter d’utiliser ce produit lors des orages provoquant des coupures électriques.Éviter de placer le terminal à proximité d’appareils électriques ou autres unités pouvant entraîner des fluctuations de tension importantes ou des interférences électriques, tels que les climatiseurs, enseignes au néon, dispositifs de sécurité à haute fréquence ou équipements électriques.Caution Setup page 17This device is a secure product and any tampering can cause it to cease to function or operate in an unsecured manner.Cet appareil est un produit sûr et toute manipulation peut l'amener à cesser de fonctionner ou fonctionner de manière non sécurisée.
Caution and Warning Messages40 V400M TERMINAL & BASES INSTALLATION GUIDEVERIFONECONFIDENTIAL Warning Setup page 17Do not use a unit that has been tampered with or otherwise damaged. This unit comes equipped with tamper-evident label. If a label or component appears damaged, immediately notify the shipping company and your Verifone representative or service provider.Ne pas utiliser un appareil qui a été altéré ou endommagé. Cet appareil est équipé d'étiquette d'inviolabilité. Si une étiquette ou d'un composant semble être endommagé, en aviser immédiatement la compagnie maritime et votre représentant Verifone ou prestataire de services.Caution Setup page 17Observe standard precautions in handling electrostatically sensitive devices. Electrostatic discharges can damage the equipment. Verifone recommends using a grounded anti-static wrist strap.Respecter les précautions standard dans la manipulation d'appareils sensibles aux décharges électrostatiques. Les décharges électrostatiques peuvent endommager le matériel. Verifone recommande d'utiliser un bracelet anti-statique à la terre.Caution Setup page 22Before processing transactions in battery mode, make sure you have more than 10% battery life. Do not risk losing transaction data or printing capabilities, connect the terminal to the power pack if battery level is below 10%.Avant de traiter les transactions en mode batterie, assurez-vous d'avoir plus de 10% de la durée de vie de la batterie. Ne risque pas de perdre les données de transaction ou les capacités d'impression, connectez le terminal au bloc d'alimentation si le niveau de la batterie est inférieur à 10%.Caution Setup page 22Using an incorrectly rated power supply can damage the unit or cause it not to work properly. Use only a power pack with VPN PWR435-001-01-A.L'utilisation d'une alimentation incorrecte peut endommager l'appareil ou ne pas fonctionner correctement. Utilisez uniquement un bloc d'alimentation avec VPN PWR435-001-01-A.Caution Setup page 22Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. Disconnecting power during a transaction can cause transaction data files not yet stored in memory to be lost.Ne branchez pas le bloc d'alimentation dans une prise extérieure ou n'utilisez pas le terminal à l'extérieur. La déconnexion de l'alimentation pendant une transaction peut entraîner la perte des fichiers de données de transaction qui ne sont pas encore stockés dans la mémoire.Table 3 Caution and Warning Messages (continued)Notice Chapter Page English Text French Text
Caution and Warning MessagesV400M TERMINAL & BASES INSTALLATION GUIDE 41VERIFONECONFIDENTIAL Caution Setup page 24Leave the smart card in the card reader until the transaction is completed. Premature removal can void the transaction.Laissez la carte à puce dans le lecteur de carte jusqu'à ce que la transaction soit terminée. Le retrait prématuré peut annuler la transaction.Caution Service and Supportpage 35Never use thinner, trichloroethylene, or ketone-based solvents – they can deteriorate plastic or rubber parts. Because this device can be damaged by liquid, do not spray cleaners or other solutions directly onto the keypad or display. Always apply the cleaner to a cloth before cleaning the device.N'utilisez jamais de diluant, le trichloréthylène ou des solvants cétoniques - ils peuvent détériorer les pièces en plastique ou en caoutchouc. Parce que cet appareil peut être endommagé par un liquide, ne pas vaporiser de nettoyage ou d'autres solutions directement sur le clavier ou l'écran. Toujours appliquer le nettoyant sur un chiffon avant de nettoyer l'appareil.Table 3 Caution and Warning Messages (continued)Notice Chapter Page English Text French Text
V400m Terminal & BaseInstallation GuideVerifone Part Number DOC475-003-EN-A, Revision A.3Verifone, Inc.1-800-Verifonewww.verifone.comVERIFONECONFIDENTIAL
Federal Communication Commission Interference Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:  Reorient or relocate the receiving antenna.  Increase the separation between the equipment and receiver.  Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.  Consult the dealer or an experienced radio/TV technician for help. FCC Caution:  Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment.  This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. Radiation Exposure Statement: This device meets the government’s requirements for exposure to radio waves. This device is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission of the U.S. Government. The exposure standard for wireless device employs a unit of measurement known as the Specific Absorption Rate, or SAR. The SAR limit set by the FCC is 1.6W/kg. *Tests for SAR are conducted using standard operating positions accepted by the FCC with the device transmitting at its highest certified power level in all tested frequency bands.
Note: The country code selection is for non-US model only and is not available to all US model. Per FCC regulation, all WiFi product marketed in US must fixed to US operation channels only. Industry Canada statement  This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: 1) this device may not cause interference, and 2) this device must accept any interference, including interference that may cause undesired operation of the device.  Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes: 1) l'appareil ne doit pas produire de brouillage, et 2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.  This Class B digital apparatus complies with Canadian ICES-003.  Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.  This device and its antenna(s) must not be co-located or operating in conjunction with any other antenna or transmitter, except tested built-in radios.  Cet appareil et son antenne ne doivent pas être situés ou fonctionner en conjonction avec une autre antenne ou un autre émetteur, exception faites des radios intégrées qui ont été testées.  The County Code Selection feature is disabled for products marketed in the US/ Canada.  La fonction de sélection de l'indicatif du pays est désactivée pour les produits commercialisés aux É tats-Unis et au Canada. Radiation Exposure Statement: The product comply with the Canada portable RF exposure limit set forth for an uncontrolled environment and are safe for intended operation as described in this manual. The further RF exposure reduction can be achieved if the product can be
kept as far as possible from the user body or set the device to lower output power if such function is available. Déclaration d'exposition aux radiations: Le produit est conforme aux limites d'exposition pour les appareils portables RF pour les Etats-Unis et le Canada établies pour un environnement non contrôlé. Le produit est sûr pour un fonctionnement tel que décrit dans ce manuel. La réduction aux expositions RF peut être augmentée si l'appareil peut être conservé aussi loin que possible du corps de l'utilisateur ou que le dispositif est réglé sur la puissance de sortie la plus faible si une telle fonction est disponible. Caution : 1) the device for operation in the band 5150-5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems; 2) the maximum antenna gain permitted for devices in the bands 5250-5350 MHz and 5470-5725 MHz shall comply with the e.i.r.p. limit; and 3) the maximum antenna gain permitted for devices in the band 5725-5825 MHz shall comply with the e.i.r.p. limits specified for point-to-point and non point-to-point operation as appropriate. 4) the worst-case tilt angle(s) necessary to remain compliant with the e.i.r.p. elevation mask requirement set forth in Section 6.2.2(3) shall be clearly indicated. 5) Users should also be advised that high-power radars are allocated as primary users (i.e. priority users) of the bands 5250-5350 MHz and 5650-5850 MHz and that these radars could cause interference and/or damage to LE-LAN devices. Avertissement: 1) les dispositifs fonctionnant dans la bande 5150-5250 MHz sont réservés uniquement pour une utilisation à l’intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux; 2) le gain maximal d’antenne permis pour les dispositifs utilisant les bandes 5250-5350 MHz et 5470-5725 MHz doit se conformer à la limite de p.i.r.e.; 3) le gain maximal d’antenne permis (pour les dispositifs utilisant la bande 5725-5825 MHz) doit se conformer à la limite de p.i.r.e. spécifiée pour l’exploitation point à point et non point à point, selon le cas. 4) les pires angles d’inclinaison nécessaires pour rester conforme à l’exigence de la p.i.r.e. applicable au masque d’élévation, et énoncée à la section 6.2.2 3), doivent
être clairement indiqués. 5) De plus, les utilisateurs devraient aussi être avisés que les utilisateurs de radars de haute puissance sont désignés utilisateurs principaux (c.-à-d., qu’ils ont la priorité) pour les bandes 5250-5350 MHz et 5650-5850 MHz et que ces radars pourraient causer du brouillage et/ou des dommages aux dispositifs LAN-EL.

User Manual-Technical

Verifone Part Number DOC475-003-EN-A, Revision A.3VERIFONECONFIDENTIALV400m Terminal & BaseInstallation Guide
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the writtenpermission of Verifone, Inc.The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure theaccuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs arefor illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample programbefore placing the software into productive use. This document, including without limitation the examples and software programs, issupplied “As-Is.”Verifone Inc.1-800-Verifonewww.verifone.comVerifone Part Number DOC475-003-EN-A, Revision A.3V400m Terminal & Base Installation Guide© 2017 Verifone, Inc.Verifone and the Verifone logo are registered trademarks of Verifone. Other brand names or trademarks associated with Verifone’sproducts and services are trademarks of Verifone, Inc. All other brand names and trademarks appearing in this manual are the property of their respective holders. Product WarrantyFor product warranty information, visit http://www.verifone.com/terms.Comments? Please e-mail all comments on this document to your local Verifone Support Team.
V400M TERMINAL & BASES INSTALLATION GUIDE 3VERIFONECONFIDENTIALREVISION A.3 CONTENTSPREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Guide Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6CHAPTER 1Overview V400m . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Front Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Back Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10V400m Bases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11V400m Charging Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11V400m Full-Function Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Exceptional Ease of Use and Ergonomics . . . . . . . . . . . . . . . . . . . . . . . . . . 12Critical Security Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13CHAPTER 2Setup Selecting Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Contactless Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16PIN Protection Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Unpacking Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Installing MSAM, SIM, and Micro SD Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Accessing Card Compartments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Changing or Installing an MSAM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Changing or Installing a SIM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Changing or Installing a Micro SD Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Loading Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Cable Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Cable Connections Using the FF Base. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Magnetic Stripe Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Contactless Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Optional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26FF Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Charging Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Periodic Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27CHAPTER 3Specifications V400m Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Unit Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
4V400M TERMINAL & BASES INSTALLATION GUIDEVERIFONECONFIDENTIALREVISION A.3 Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29External Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Weight. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29SD Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30SAM Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30CTLS Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Primary Smart Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Speaker. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Battery Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Integrated Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31V400m Bases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Unit Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32CHAPTER 4TroubleshootingGuidelinesDisplay Panel Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Transactions Fail To Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33CHAPTER 5Service and Support Maintenance and Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Caution and Warning Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
VERIFONECONFIDENTIAL V400M TERMINAL & BASES INSTALLATION GUIDE 5PREFACEThis guide is the primary source of information for setting up and installing the V400m and V400m Bases.Audience This guide provides simple descriptions of the product features and information for installing and configuring V400m terminals and the V400m Charging and Full-Function Bases.Organization This guide is organized as follows:Chapter 1, Overview. Provides an overview of V400m Terminal & Bases.Chapter 2, Setup. Explains how to set up and install the V400m Terminal & Bases and establish connections with other devices.Chapter 3, Specifications. Discusses the power requirements and dimensions of the V400m Terminal & Bases.Chapter 4, Troubleshooting Guidelines. Provides troubleshooting tips.Chapter 5, Service and Support. Provides information on contacting your Verifone service provider, ordering accessories or documentation from Verifone, and maintaining the V400m Terminal & Bases.Appendix A, Caution and Warning Messages. Shows the UL/cUL certification-compliant translations of all Warning and Caution messages in this installation guide.RelatedDocumentationTo learn more about the V400m and V400m Bases, please refer to the following documents and their associated Verifone Part Numbers (VPN):V400m Plus 3G Certifications and Regulations DOC475-001-ENV400m Quick Installation Guide DOC475-002-ENV400m Reference Guide DOC475-004-ENV400m B-Charging Quick Installation Guide DOC475-006-ENV400m B-FF Quick Installation Guide DOC475-007-ENV400m Base C and FF Certifications & Regulations Sheet DOC475-011-ENV400m Plus 4G Certifications and Regulations DOC475-031-EN
PREFACEGuide Conventions6V400M TERMINAL & BASES INSTALLATION GUIDEVERIFONECONFIDENTIAL GuideConventionsPlease refer to the following document conventions for quickly identifying special formatting.Table 1 describes these conventions and provides examples of their use.Acronym DefinitionsPlease refer to Table 2 for the acronyms used in this manual. Table 1 Document ConventionsConvention Meaning ExampleBlue Text in blue indicates terms that are cross-references.See Guide Conventions.Italics Italic typeface indicates book titles or emphasis.You must not use this unit underwater.The pencil icon is used to highlight important information.RS-232-type devices do not work on the V400m Terminal & Bases communication port.The caution symbol indicates hardware or software failure, or loss of data.The unit is not waterproof or dustproof, and is intended for indoor use only.The lightning symbol is used as a warning when bodily injury might occur.Due to risk of shock do not use the unit near water.NOTECAUTIONWARNINGTable 2 Acronym DefinitionsAcronym Definitions3DES Triple Data Encryption AlgorithmAC Alternating CurrentANSI American National Standards InstitutecUL Underwriters' Laboratories of CanadaDC Direct CurrentDUKPT Derived Unique Key Per Transaction Method as defined in the VISA’s POS Equipment Requirement: PIN processing and Data Authentication, International Version 1.0, August 1988ECR Electronic Cash RegisterEMV Europay, MasterCard, and VisaHSPA High Speed Packet AccessISO International Organization for StandardizationMRA Merchandise Return AuthorizationMSAM Multiple Secure Access ModuleLAN Local Area NetworkLCD Liquid Crystal DisplayLED Light-Emitting Diode
PREFACEGuide ConventionsV400M TERMINAL & BASES INSTALLATION GUIDE 7VERIFONECONFIDENTIAL LTE Long-Term EvolutionPED PIN Entry DevicePIN Personal Identification NumberPOS Point-of-SaleRS-232 Recommend Standard number 232SAM Secure Access ModuleSD Secure DigitalUL Underwriters LaboratoriesUSB Universal Serial BusVPN Verifone Part NumberTable 2 Acronym Definitions (continued)Acronym Definitions
PREFACEGuide Conventions8V400M TERMINAL & BASES INSTALLATION GUIDEVERIFONECONFIDENTIAL
VERIFONECONFIDENTIAL V400M TERMINAL & BASES INSTALLATION GUIDE 9CHAPTER 1OverviewThis chapter describes the features of the V400m and the V400m Bases.V400m The V400m is Verifone’s next generation integrated retail PINpad device. Its touchscreen functionality and sophisticated design is perfect for high-end retail establishments.The V400m is a consumer-facing handheld device. The product’s design is equally appealing as a handheld PINpad and robust enough to look and function appropriately in a fixed mount setting.The V400m can utilize over-the-air connectivity, facilitating mobile telephony technology for sending and receiving data, using existing operator-provided 3G or 4G infrastructure:•V400m Plus 3G - provides third-generation High Speed Packet Access (HSPA) connectivity.•V400m Plus 4G - provides fourth-generation Long Term Evolution (LTE) connectivity. This guide provides an introduction and basic setup procedures for both 3G and 4G terminals, and will indicate where instructions vary for different models.Figure 1 V400m FrontTOUCHSCREEN DISPLAYAND CTLS AREASECURE KEYPADSMART CARDREADERCANCEL KEYMAGNETICSTRIPREADERBACKSPACE KEYENTER KEYTHERMAL PRINTER
OVERVIEWV400m10 V400M TERMINAL & BASES INSTALLATION GUIDEVERIFONECONFIDENTIAL Front Functions The V400m includes the following features:•Capacitive touch LCD display and CTLS tap area•Smart card reader•Magnetic card reader•Integrated thermal printer•Secure keypad supporting 4x4 matrix containing 0-9, *, #, Cancel, Backspace/Clear, and Enter keys.•Dual-function Backspace/Clear key.•Customer-entry for Cancel and Enter keys.Back Functions After removing the rear cover and battery, the underside of the V400m Plus 3G shows the following:Figure 2 V400m Underside•A Micro SD slot •Dual MSAM slots to support stored-value card programs or other merchant card requirements•Dual SIM Card compartments12MICRO SD SLOTSIMSLOTS MSAM SLOTSPOWER PORTUSB PORTSPEAKERCHARGINGSTANDPORT
OVERVIEWV400m BasesV400M TERMINAL & BASES INSTALLATION GUIDE 11VERIFONECONFIDENTIAL V400m Bases The V400m Base provides a stable mounted platform for the V400m terminal. The Base comes in two versions:•V400m Charging Base•V400m Full-Function BaseThe Charging Base supports charging only with no communication functionality. The Full-Function (FF) Base supports several connectivity options and provides serial connection for peripherals (like ECR, check reader, barcode reader, etc.). The USB host port is for maintenance purposes and supports a USB flash drive.V400m ChargingBaseThe Charging Base accommodates and supplies power to the V400m Plus 3G and V400m Plus 4G portable terminals.Figure 3 V400m Charging Base, Front and RearV400m Full-Function BaseThe FF Base supports any failover communication via dial up and Ethernet connections for V400m Plus 3G and V400m Plus 4G units. The failover will be supported in all network interfaces available in a terminal.Figure 4 V400m FF Base, Front and RearTERMINAL CHARGING POINTSEXTERNAL POWER PORTTERMINAL CHARGING POINTSEXTERNAL BLUETOOTH BUTTONPOWER PORTTELEPHONE PORTUSB HOST PORTUSB DEVICE PORTRS232 PORT ETHERNETPORTPAIRING
OVERVIEWFeatures and Benefits12 V400M TERMINAL & BASES INSTALLATION GUIDEVERIFONECONFIDENTIAL The FF Base supports a minimum of seven simultaneous terminal connections via Bluetooth (BT) as well as the following:•10/100M Ethernet•56K modem•WiFi•Wireless 3G (HSPA) and 4G (LTE)•USB host•USB deviceFeatures andBenefitsThe V400m terminal and Bases provide the following functionality:Exceptional Ease ofUse andErgonomics•Touch screen enables easy menu control and signature capture.•Battery-powered for mobility and portable operation.•Integrated thermal printer for fast transaction processing.•Large, hard-rubber keys provide improved tactile feedback.•3.5” capacitive touch screen display.•3G capability (for V400m Plus 3G only).•4G functionality (for V400m Plus 4G only).•WiFi-, and Bluetooth-capable.•Intuitive keypad interface simplify training and reduce support requests.•Connects with most POS payment terminals, PCs, and ECRs.•Supports payment transactions in a variety of payment environments.•Rugged and reliable design absorbs hard knocks found at point-of-sale counters.•Sleek and stylish shape occupies minimal counter space.•Bold, ergonomic design fits comfortably in the palm of a hand.•Optional Charging or Full-Function Bases expand functionality while providing a stable, battery-charging platform.
OVERVIEWFeatures and BenefitsV400M TERMINAL & BASES INSTALLATION GUIDE 13VERIFONECONFIDENTIAL Critical SecurityProtection•Offers a choice of Master/Session or DUKPT key-management methods to protect PIN-based transactions.•Offers secure, reliable PIN input for expanding range of PIN-based transactions.•PCI 5.x-compliant for secure solutions, meeting the PED standard.•Meets ISO and ANSI standards for PIN encryption, key management, and MAC.•Key injection simplified and secured with Verifone’s SecureKit key loading software.
OVERVIEWFeatures and Benefits14 V400M TERMINAL & BASES INSTALLATION GUIDEVERIFONECONFIDENTIAL
VERIFONECONFIDENTIAL V400M TERMINAL & BASES INSTALLATION GUIDE 15CHAPTER 2SetupThis chapter describes the setup procedure for the V400m Terminal & Bases, in the following sections:•Selecting Location•PIN Protection Guidelines•Unpacking Shipping Carton•Installing MSAM, SIM, and Micro SD Cards•Loading Printer Paper•Power Supply•Cable Connections•Smart Card Reader•Magnetic Stripe Card Reader•Contactless Transactions•Optional Accessories•Periodic InspectionSelectingLocationUse the following guidelines to select the best location for the V400m Terminal & Bases device.To Select a LocationChoose a location convenient for both merchant and client:•Far from heavy metal objects,•A flat support surface such as a countertop or a table,•Near a power outlet and the terminal or computer that connects to the V400m Terminal & Bases.EnvironmentalFactors•Do not use the unit where there is high heat, dust, humidity, moisture, or caustic chemicals or oils.•Keep the unit away from direct sunlight and anything that radiates heat, such as a stove or a motor.WARNING For safety, do not string cables or cords across a walkway.
SETUPPIN Protection Guidelines16 V400M TERMINAL & BASES INSTALLATION GUIDEVERIFONECONFIDENTIAL •Do not use the V400m Terminal & Bases outdoors. ElectricalConsiderations•Avoid using this product during electrical storms.•Do not use the V400m Terminal & Bases unit near water or in moist conditions.•Disconnect the device from its POS terminal before cleaning.ContactlessConsiderationsAvoid having metallic objects in proximity of the contactless antenna. If you need to mount the terminal to vertical or inclined surfaces, use a flat, non-metallic mounting plate.PIN ProtectionGuidelinesThe V400m Plus 3G and V400m Plus 4G are handover devices. Always exercise extreme caution when conducting transactions, especially during PIN entry:•Hand the terminal directly to the cardholder for PIN entry.•Encourage the cardholder to hold the terminal close to avoid others from seeing the information being entered.Verifone also recommends instructing the cardholder regarding safe PIN-entry. This can be done with a combination of:•Signage on the PED•Prompts on the display, possibly with a click-through screen•Literature at the point of sale•A logo for safe PIN-entry process.CAUTIONThe V400m Terminal & Bases is not waterproof or dustproof and is intended for indoor use only. Any damage to the unit from exposure to rain or dust can void any warranty.WARNINGDue to risk of electrical shock or terminal damage, do not use the terminal near water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool. Also, avoid using this product during electrical storms. Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, neon signs, high frequency or magnetic security devices, or electric motors).CAUTIONUsing an enclosed metal frame or mount may negatively affect contactless performance
SETUPUnpacking Shipping CartonV400M TERMINAL & BASES INSTALLATION GUIDE 17VERIFONECONFIDENTIAL UnpackingShipping CartonCarefully inspect the shipping carton and its contents for possible tampering or damage. 1Remove the V400m Terminal & Bases unit from the shipping carton. The standard package contains the PIN pad, power pack, battery, and printer paper roll. Refer Accessories and Documentation to for more information about V400m Terminal & Bases related accessories. 2Remove any protective plastic wrap and place the unit on a table or countertop.3Remove the clear protective film from the display.4Replace all the packing materials, close the lid, and save the carton for repacking or moving the V400m Terminal & Bases unit in the future. InstallingMSAM, SIM, andMicro SD CardsYou may need to install or replace the multiple security access module (MSAM), Micro Secure Digital (SD) and Subscriber Identity Module (SIM) cards.Accessing CardCompartmentsUse the following procedure in order to access the cardholder compartment.1Place the terminal face down on a soft and clean surface to protect the lens from scratches.2Slide the compartment lock to the right and lift the compartment cover. CAUTIONThis device is a secure product and any tampering can cause it to cease to function or operate in an unsecured manner.WARNINGDo not use a unit that has been tampered with or otherwise damaged. This unit comes equipped with tamper-evident label. If a label or component appears damaged, immediately notify the shipping company and your Verifone representative or service provider.CAUTIONObserve standard precautions in handling electrostatically sensitive devices. Electrostatic discharges can damage the equipment. Verifone recommends using a grounded anti-static wrist strap.
SETUPInstalling MSAM, SIM, and Micro SD Cards18 V400M TERMINAL & BASES INSTALLATION GUIDEVERIFONECONFIDENTIAL 3Remove the battery and place in a secure location.Figure 5 Accessing Cardholders4The MSAM, SD and SIM cardholders are now accessible.Changing orInstalling an MSAMCardTo change or install an MSAM card:1Follow steps 1 to 3 of Accessing Card Compartments to get to the MSAM cardholder.Figure 6 Inserting MSAM Card2Push in the old MSAM card, if any, to release it from the slot.3Carefully insert the new MSAM card carefully into the slot facedown (with the gold contacts facing downward).C12NOTEAside from using the pull tab to remove the battery from the compartment, you can also use the recessed areas on the lower portion of the battery to leverage the battery out.1212NOTEThe V400m Terminal & Bases supports two MSAM cards in a side-by-side configuration.
SETUPInstalling MSAM, SIM, and Micro SD CardsV400M TERMINAL & BASES INSTALLATION GUIDE 19VERIFONECONFIDENTIAL 4If you are finished replacing or inserting cards, replace the battery and terminal rear cover. Lock the cover by sliding the tab to the left.Changing orInstalling a SIMCardTo change or install SIM cards:1Use steps 1 to 3 of Accessing Card Compartments to get to the SIM cardholder.2Unlock the cardholder and swing upwards to allow the insertion or removal of cards.3Remove the old card, if any, and install the SIM card by carefully sliding it into the slot (with the gold contacts facing outward) until fully inserted.Figure 7 Inserting SIM Card4Turn the cardholder back in place and slide the cover to lock the cardholder.5If you are finished replacing or inserting cards, replace the battery and terminal rear cover. Lock the cover by sliding the tab to the left.NOTEThe V400m supports two SIM cards in a side-by-side configuration.12
SETUPInstalling MSAM, SIM, and Micro SD Cards20 V400M TERMINAL & BASES INSTALLATION GUIDEVERIFONECONFIDENTIAL Changing orInstalling a MicroSD CardTo change or install a Micro SD card:1Follow steps 1 to 3 of Accessing Card Compartments to get to the Micro SD cardholder.Figure 8 Inserting Micro SD Card2Unlock the cardholder and turn upwards to allow the insertion or removal of cards.3Remove the old card, if any and insert the Micro SD card carefully into the cardholder (with the gold contacts facing outward) and turn the cardholder back in place.4Slide the cover to lock the cardholder closed.5If you are finished replacing or inserting cards, replace the battery and terminal rear cover. Lock the cover by sliding the tab to the left.12
SETUPLoading Printer PaperV400M TERMINAL & BASES INSTALLATION GUIDE 21VERIFONECONFIDENTIAL Loading PrinterPaperUse the following steps to load a roll of 57mm x 40mm thermal printer paper into the compartment.1Unlock the paper compartment by pulling up the latch and swinging the door downwards.Figure 9 Opening Printer Paper Door2Load the paper roll as shown in Figure 10, with the edge of the paper on the top of the roll.Figure 10 Procedure for Loading Paper Roll3Pull a length of paper up over the serrated cutter and close the compartment door.CCAUTIONBefore processing transactions in battery mode, make sure you have more than 10% battery life. Do not risk losing transaction data or printing capabilities, connect the terminal to the power pack if battery level is below 10%.
SETUPPower Supply22 V400M TERMINAL & BASES INSTALLATION GUIDEVERIFONECONFIDENTIAL Power SupplyNot all configurations and device contexts require the use of a power supply – Verifone ships power supply with the terminal as required.Contact your Verifone representative If you have changed the context in which the terminal is used or have questions about which power supply should be used.Disconnect the power pack cord from the power outlet before connecting a power supply. Connect and route all cables between the terminal, ECR, and PC before plugging the power pack cord into a wall outlet or surge protector.Figure 11 Connecting the Power PackWhen the terminal has power and an application is loaded, the application starts after the initial Verifone copyright screen and displays a unique copyright screen. If no application is loaded, DOWNLOAD NEEDED appears on the display after the initial Verifone copyright screen.CAUTIONUsing an incorrectly rated power supply can damage the unit or cause it not to work properly. Use only a power pack with VPN PWR475-010-01-A (see Service and Support for detailed power supply specifications).WARNINGDo not plug the power pack into an outdoor outlet or operate the terminal outdoors. Disconnecting power during a transaction can cause transaction data files not yet stored in memory to be lost.NOTEVerifone recommends installing a power surge protector to protect against possible damage caused by lightning strikes and electrical surges.
SETUPCable ConnectionsV400M TERMINAL & BASES INSTALLATION GUIDE 23VERIFONECONFIDENTIAL CableConnectionsThe V400m Full-Function Base can utilize several types of cable connections.Cable ConnectionsUsing the FF BaseTo connect the terminal to other devices via Ethernet, RS-232, and USB, use the V400m FF Base. The FF Base provides a standard RJ-45 LAN socket, RS-232 port, a mini-USB port. The V400m terminal must be docked on the base to utilize cable connectivityFigure 12 FF Base, Front and Rear ViewThe FF Base features the following port configuration:Smart CardReaderThe smart card transaction procedure can vary depending on the application. Verify the proper procedure with your application provider before performing a smart card transaction.Figure 13 Using the Smart Card ReaderCable ConfigurationEthernet port RJ-45 socket (for connecting PIN Pad to LAN infrastructure)RS232 port RS232 socket (for connecting PIN Pad to LAN infrastructure)USB ports Micro USB and type A USB
SETUPMagnetic Stripe Card Reader24 V400M TERMINAL & BASES INSTALLATION GUIDEVERIFONECONFIDENTIAL Conducting a SmartCard Transaction To conduct a smart card transaction:1Position the smart card with the gold contacts facing upward.2Insert the card into the smart card reader slot in a smooth, continuous motion until it seats firmly.3Remove the card when the display indicates the transaction is completed.Magnetic StripeCard ReaderThe V400m has a magnetic card reader with a triple-track stripe reader. This gives the unit greater reliability over a wide range of swipe speeds and operating environments.Figure 14 Using the Magnetic Stripe Card ReaderConducting a Credit/Debit CardTransactionTo conduct a credit or debit card transaction:1Position a magnetic card with the stripe facing the keypad.2Swipe it through the magnetic card reader downwards or upwards. The reader can read the card from either direction.CAUTIONLeave the smart card in the card reader until the transaction is completed. Premature removal can void the transaction.OR
SETUPContactless TransactionsV400M TERMINAL & BASES INSTALLATION GUIDE 25VERIFONECONFIDENTIAL ContactlessTransactionsThe V400m supports contactless transactions through an integrated contactless module. The terminal only becomes active for contactless smart card transactions when initialized by an application.Figure 15 Contactless TransactionPerformingContactlessTransactionsTo perform a contactless smart card transaction:1Gently tap the card onto or hold the card (within 4 cm) against the surface of the display.2An activated LED visual on the display accompanied by a short beeping sound indicates a successful transaction.
SETUPOptional Accessories26 V400M TERMINAL & BASES INSTALLATION GUIDEVERIFONECONFIDENTIAL OptionalAccessoriesThese accessories can be used to further enhance the device’s functionality. See Accessories and Documentation for additional information.FF BaseThe FF Base (VPN M475-S02-08) provides Bluetooth (BT) v4.2 as well as All BT v4.1 features. It also supplies power, Dial up, Ethernet, USB Host and USB Device, plus powered RS232 connection.Figure 16 V400m FF Base ConnectionsCharging BaseThe Charging Base (VPN M475-S02-00) provides a stable dock plus power charging for the V400m Plus 3G terminal.Figure 17 V400m Charging Base Power ConnectionTELEPHONEPORTUSB USBDEVICEPORTNETWORKPORTRS232PORTHOSTPORT
SETUPPeriodic InspectionV400M TERMINAL & BASES INSTALLATION GUIDE 27VERIFONECONFIDENTIAL PeriodicInspectionPeriodically inspect the terminal and base for possible tampering. Signs of tampering may include: •Wires protruding from the devices.•Foreign objects inserted into the smart card or mag stripe slot.•Signs of damage to the tamper-evident label.•Warning message on the device display.NOTEIf any device is found in tamper state, please remove it immediately from service. Keep it available for potential forensic investigation, and notify your company security officer and your local Verifone representative or service provider. For more information on contacting Verifone, refer to Service and Support.
SETUPPeriodic Inspection28 V400M TERMINAL & BASES INSTALLATION GUIDEVERIFONECONFIDENTIAL
VERIFONECONFIDENTIAL V400M TERMINAL & BASES INSTALLATION GUIDE 29CHAPTER 3SpecificationsThis chapter discusses power requirements, dimensions, and other specifications of the V400m Terminal & Bases.V400m Terminal Refer to the following specifications for the V400m terminal:Unit PowerRequirementsTemperatureHumidityExternalDimensionsWeightProcessorMemorySD MemorySecurity•Operating Power: 5 V DC, 2.2 A•Operating temperature: 0° to 50° C (32° to 122° F) •Storage temperature: -20° to 60° C (-4° to 140° F)•Relative humidity: 5% to 93% (RH non-condensing)•Length: 161 mm (6.34 in)•Width: 72.75 mm (2.86 in)•Depth: 56.85 mm (2.23 in)•Unit weight: 370 g (13.05 oz)•32-bit ARM Cortex-A9 RISC Microprocessor•600MHz clock speed•8 Gb (LPDDR2: 4 Gb, NAND Flash: 4Gb)•4bit SDIO interface•Up to 192Mbit/sec (24MByte/sec) in High-Speed SD mode 4bit data transfer•Speed Class: SDHC Class 2, 4, 6 and 10•PCI 5.X Compliant.
SPECIFICATIONSV400m Terminal30 V400M TERMINAL & BASES INSTALLATION GUIDEVERIFONECONFIDENTIAL DisplaySAM Card ReaderCTLS ReaderMagnetic CardReaderPrimary Smart CardSpeakerCommunication•3.5” transmissive amorphous TFT LCD TFT 320 (RGB) x 480 (HVGA)•Independent 20X x 13Y sensing for real time touch point reporting•Supports signature capture by finger or stylus (5 mm)•I2C interface for touch controller command set•Primary SC reader and 2-SAMs•Compatible with ISO7816-3, ISO7816-10 and EMV4.3 standards•CTLS card operating in the RFID 13.56 MHz frequency band•EMVCo, VISA, MasterCard and PBOC (qPBOC) approved•Triple track (tracks 1, 2, 3), high coercivity, bi-directional•Swipe speed at 10 IPS to 40 IPS•Supports Hi/Low coercivity cards•ISO 7816-3, 1.8 V, 3 V, 5 V•Synchronous and Asynchronous cards•EMV Approved•Mono speaker and with an external CODEC (TI TLV320AIC3110)Bluetooth•BT class 1, 100 m range (line of sight)•Supports BT v4.2WiFi•Supports 2.4 Ghz / 5 Ghz frequency channels3G Radio (for V400m Plus 3G)•3GPP Release 6,7•HSPA DL 7.2 Mbps, UL 5.7 Mbps4G Radio (for V400m Plus 4G)•3GPP Release 9•LTE DL 10.2 Mbps, UL 5.2 Mbps
SPECIFICATIONSV400m BasesV400M TERMINAL & BASES INSTALLATION GUIDE 31VERIFONECONFIDENTIAL Battery PackPower PackIntegrated PrinterSecurityV400m BasesUnit PowerRequirementsTemperatureHumidity•Rating: 11.2 Wh (3.85 V DC, 2890 mAH)•Meets IEEE1725 requirements•Dual input charger to support charge through power pack or base station•Supplied by an external universal-input 11 W power supply, compliant with Energy Star VI.•5 V 2.2 A Output•100-240 V, 0.5 A, 50-60 Hz Input•Printing voltage: 8 Volts•Print Column Width: Option for printing 24/32/42 characters per line•Supports 57 mm W x 40 mm D paper roll•3DES encryption, Master/Session and DUKPT key management•VeriShield file authentication•PCI PED 5.X approvedCharging Base•Provides terminal charging on a mounted standFull-Feature Base•Aside from charging, the FF Base provides:•10/100M Ethernet•56K modem•LE Secure feature of BT v4.2 + All BT v4.1 feature•USB host•USB device•Operating Power: 5 V DC, 2.2 A•Operating temperature: 0° to 50° C (32° to 122° F) •Storage temperature: -20° to 60° C (-4° to 140° F)•Relative humidity: 5% to 95% (RH non-condensing)
SPECIFICATIONSV400m Bases32 V400M TERMINAL & BASES INSTALLATION GUIDEVERIFONECONFIDENTIAL CommunicationSecurity•10/100M Ethernet•56K modem•LE Secure feature of BT v4.2 + All BT v4.1 feature•USB host•USB device•PCI 5.X Compliant.
VERIFONECONFIDENTIAL V400M TERMINAL & BASES INSTALLATION GUIDE 33CHAPTER 4Troubleshooting GuidelinesThis chapter lists typical malfunctions that may occur while operating a V400m terminal or V400m Base and the appropriate corrective action. If the problem persists – even after performing the outlined guidelines, or if the problem is not described, contact your local Verifone representative for assistance.Display PanelDoes Not WorkUse the following steps to check the display panel:1Check all the cable connections.2Check the device's AC outlet to be sure the outlet is supplying sufficient power. Substitute the device's power pack with another power pack.3The device's application program might not be loaded correctly. Download the application program and try again.4If the problem persists, contact your local Verifone representative.Keypad DoesNot RespondUse the following steps to check the keypad:1Check the display panel. If there are no characters, or the wrong characters are displayed, refer to Display Panel Does Not Work.2If the problem persists, contact your local Verifone representative.TransactionsFail To ProcessThere are several possible reasons why the unit may not be processing transactions. Use the following steps to troubleshoot failures.Check Magnetic Card Reader•Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card.•Ensure that you are swiping cards properly (see Magnetic Stripe Card Reader).•Process a transaction manually using the keypad instead of the card reader. If the manual transaction works, the problem may be a defective card reader.•If the problem persists, contact your local Verifone representative.NOTEThe V400m terminal and V400m Base use a tamper-evident case and contains no user-serviceable parts. Do not, under any circumstance, attempt to disassemble the unit. Perform only those adjustments or repairs specified in this guide. For all other services, contact your local Verifone service provider. Service conducted by parties other than authorized Verifone representatives may void any warranty.
TROUBLESHOOTING GUIDELINESTransactions Fail To Process34 V400M TERMINAL & BASES INSTALLATION GUIDEVERIFONECONFIDENTIAL Check Smart Card Reader•Perform a test transaction using several different smart cards to ensure the problem is not a defective card.•Ensure that the card is inserted correctly (see Magnetic Stripe Card Reader).•Ensure the MSAM cards are properly inserted in the slots and are properly secured (see Installing MSAM, SIM, and Micro SD Cards).•If the problem persists, contact your local Verifone representative.
VERIFONECONFIDENTIAL V400M TERMINAL & BASES INSTALLATION GUIDE 35CHAPTER 5Service and SupportMaintenanceand CleaningThe V400m Terminal & Bases have no user-serviceable parts. Unless otherwise instructed, do not, under any circumstances, attempt any service, adjustments, or repairs on the unit. Disconnect power to the devices before cleaning.To clean the units, periodically use a clean cloth, slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. For best results, use a Verifone Cleaning Kit (refer to Accessories and Documentation). Service Returns For V400m Terminal & Bases equipment failures that cannot be resolved by your help desk or service department, contact one of the following hotlines for product service and repair information:•USA – Verifone Service and Support Group, 1-800-834-9133, Monday - Friday, 8 A.M. - 7 P.M., EST•International – Contact your Verifone representative Before returning V400m Terminal & Bases to Verifone, you must obtain a Merchandise Return Authorization (MRA) number. The following procedure describes how to return one or more V400m Terminal & Bases for repair or replacement (U.S. customers only). 1Gather the following information from the printed labels on the bottom of each V400m Terminal & Bases device to be returned:•Product ID, including the model and part number. For example, “M180-08x-xx-xxx-x”CAUTIONNever use thinner, trichloroethylene, or ketone-based solvents – they can deteriorate plastic or rubber parts.Because the V400m Terminal & Bases can be damaged by liquid, do not spray cleaners or other solutions directly onto the keypad or display. Always apply the cleaner to a cloth before cleaning the device.NOTEInternational customers, please contact your local Verifone representative for assistance with your service, return, or replacement.
SERVICE AND SUPPORTService Returns36 V400M TERMINAL & BASES INSTALLATION GUIDEVERIFONECONFIDENTIAL •Serial number (S/N xxx-xxx-xxx)Figure 18 Finding the Product ID and Serial Number2Within the United States, call Verifone toll-free at 1-800-834-9133.3Select the MRA option from the automated message. The MRA department is open Monday–Friday, 8 A.M.–7 P.M., EST.4Give the MRA representative the information gathered in Step 1.If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 1-727-953-4172 (U.S.)•Please address the fax clearly to the attention of the“Verifone MRA Dept.”•Include a telephone number where you can be reached, as well as your fax number.12HARDWARE ID
SERVICE AND SUPPORTAccessories and DocumentationV400M TERMINAL & BASES INSTALLATION GUIDE 37VERIFONECONFIDENTIAL •You will be issued MRA number(s) and the fax will be returned to you. 5Describe the problem(s).6Provide the shipping address where the repaired or replacement unit must be returned.7Keep a record of the following items:•Assigned MRA number(s).•The serial number assigned to the V400m Terminal & Bases device (located at the bottom of the unit.•Shipping documentation, such as air bill numbers, used to trace the shipment.•Model(s) returned (model numbers are located on the bottom of the unit).Accessories andDocumentationVerifone produces accessories and documentation for the V400m Terminal & Bases. When ordering, please refer to the part number in the left column. •Verifone Online Store at www.store.verifone.com•USA – Verifone Customer Development Center, 1-800-Verifone (837-4366) Monday - Friday, 7 A.M. - 5 P.M., MST •International – Contact your Verifone representative Cables Contact your local Verifone distributor to determine which cable fits your needs.BasePower SupplyCleaning KitNOTEOne MRA number must be issued for each V400m Terminal & Bases unit you return to Verifone, even if you are returning several of the same model.CBL282-036-XX-A RS-232 cable (RJ45). Powered from Countertop (+12 V).CBL282-006-01-B Cable, VX 820 Ethernet/RS232, Dongle 1.0 MCBL435-005-02-A Ethernet and Mini-USB DongleCBL435-044-01-A Cable, USB/Ethernet/RS232, Dongle 1.0 MM475-S02-00 V400m B Charging BaseM475-S02-08 V400m B Full-Function (FF) BasePWR475-010-01-A DC power pack (US)BPK475-001-01-A Battery Pack (11.2 Wh, 3.85 V DC, 2890 mAh)02746-01 Verifone Cleaning Kit
SERVICE AND SUPPORTAccessories and Documentation38 V400M TERMINAL & BASES INSTALLATION GUIDEVERIFONECONFIDENTIAL Documentation DOC475-001-EN V400m Plus 3G Certifications and RegulationsDOC475-002-EN V400m Quick Installation GuideDOC475-004-EN V400m Reference GuideDOC475-006-EN V400m B-Charging Quick Installation GuideDOC475-007-EN V400m B-FF Quick Installation GuideDOC475-011-EN V400m Base C and FF Certifications & Regulations SheetDOC475-031-EN V400m Plus 4G Certifications and Regulations
VERIFONECONFIDENTIAL V400M TERMINAL & BASES INSTALLATION GUIDE 39APPENDIX ACaution andWarningMessagesProducts with UL/cUL certification should include French translations of Caution and Warning notices. The following table lists all notices found in the document, their location, and the equivalent French translations.Table 3 Caution and Warning MessagesNotice Chapter Page English Text French TextWarning Setup page 15For safety, do not string cables or cords across a walkway.Par mesure de sécurité, ne pas les câbles de chaîne ou de cordons à travers une passerelle.Caution Setup page 16This unit is not waterproof or dustproof, and is intended for indoor use only. Any damage to the unit from exposure to rain or dust can void any warranty.Cet appareil n'est pas étanche ou à la poussière, et est destiné à une utilisation en intérieur. Tout dommage à l'unité de l'exposition à la pluie ou à la poussière peut annuler la garantie.Caution Setup page 16, Using an enclosed metal frame or mount may negatively affect contactless performance.L'utilisation d'un cadre métallique fermé ou de montage peut affecter négativement contact performance.Warning Setup page 16Due to risk of electrical shock or terminal damage, do not use the terminal near water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool. Also, avoid using this product during electrical storms. Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, neon signs, highfrequency or magnetic security devices, or electric motors).Du fait d'un risque d'électrocution ou d'une détérioration du terminal, ne pas utiliser cet équipement près d'une source d'eau, par exemple près d'une baignoire, d'un lavabo, d'un évier de cuisine ou d'un bac de lavage, dans un sous-sol humide ou à proximité d'une piscine. De même, éviter d’utiliser ce produit lors des orages provoquant des coupures électriques.Éviter de placer le terminal à proximité d’appareils électriques ou autres unités pouvant entraîner des fluctuations de tension importantes ou des interférences électriques, tels que les climatiseurs, enseignes au néon, dispositifs de sécurité à haute fréquence ou équipements électriques.Caution Setup page 17This device is a secure product and any tampering can cause it to cease to function or operate in an unsecured manner.Cet appareil est un produit sûr et toute manipulation peut l'amener à cesser de fonctionner ou fonctionner de manière non sécurisée.
Caution and Warning Messages40 V400M TERMINAL & BASES INSTALLATION GUIDEVERIFONECONFIDENTIAL Warning Setup page 17Do not use a unit that has been tampered with or otherwise damaged. This unit comes equipped with tamper-evident label. If a label or component appears damaged, immediately notify the shipping company and your Verifone representative or service provider.Ne pas utiliser un appareil qui a été altéré ou endommagé. Cet appareil est équipé d'étiquette d'inviolabilité. Si une étiquette ou d'un composant semble être endommagé, en aviser immédiatement la compagnie maritime et votre représentant Verifone ou prestataire de services.Caution Setup page 17Observe standard precautions in handling electrostatically sensitive devices. Electrostatic discharges can damage the equipment. Verifone recommends using a grounded anti-static wrist strap.Respecter les précautions standard dans la manipulation d'appareils sensibles aux décharges électrostatiques. Les décharges électrostatiques peuvent endommager le matériel. Verifone recommande d'utiliser un bracelet anti-statique à la terre.Caution Setup page 22Before processing transactions in battery mode, make sure you have more than 10% battery life. Do not risk losing transaction data or printing capabilities, connect the terminal to the power pack if battery level is below 10%.Avant de traiter les transactions en mode batterie, assurez-vous d'avoir plus de 10% de la durée de vie de la batterie. Ne risque pas de perdre les données de transaction ou les capacités d'impression, connectez le terminal au bloc d'alimentation si le niveau de la batterie est inférieur à 10%.Caution Setup page 22Using an incorrectly rated power supply can damage the unit or cause it not to work properly. Use only a power pack with VPN PWR435-001-01-A.L'utilisation d'une alimentation incorrecte peut endommager l'appareil ou ne pas fonctionner correctement. Utilisez uniquement un bloc d'alimentation avec VPN PWR435-001-01-A.Caution Setup page 22Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. Disconnecting power during a transaction can cause transaction data files not yet stored in memory to be lost.Ne branchez pas le bloc d'alimentation dans une prise extérieure ou n'utilisez pas le terminal à l'extérieur. La déconnexion de l'alimentation pendant une transaction peut entraîner la perte des fichiers de données de transaction qui ne sont pas encore stockés dans la mémoire.Table 3 Caution and Warning Messages (continued)Notice Chapter Page English Text French Text
Caution and Warning MessagesV400M TERMINAL & BASES INSTALLATION GUIDE 41VERIFONECONFIDENTIAL Caution Setup page 24Leave the smart card in the card reader until the transaction is completed. Premature removal can void the transaction.Laissez la carte à puce dans le lecteur de carte jusqu'à ce que la transaction soit terminée. Le retrait prématuré peut annuler la transaction.Caution Service and Supportpage 35Never use thinner, trichloroethylene, or ketone-based solvents – they can deteriorate plastic or rubber parts. Because this device can be damaged by liquid, do not spray cleaners or other solutions directly onto the keypad or display. Always apply the cleaner to a cloth before cleaning the device.N'utilisez jamais de diluant, le trichloréthylène ou des solvants cétoniques - ils peuvent détériorer les pièces en plastique ou en caoutchouc. Parce que cet appareil peut être endommagé par un liquide, ne pas vaporiser de nettoyage ou d'autres solutions directement sur le clavier ou l'écran. Toujours appliquer le nettoyant sur un chiffon avant de nettoyer l'appareil.Table 3 Caution and Warning Messages (continued)Notice Chapter Page English Text French Text
V400m Terminal & BaseInstallation GuideVerifone Part Number DOC475-003-EN-A, Revision A.3Verifone, Inc.1-800-Verifonewww.verifone.comVERIFONECONFIDENTIAL
Federal Communication Commission Interference Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:  Reorient or relocate the receiving antenna.  Increase the separation between the equipment and receiver.  Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.  Consult the dealer or an experienced radio/TV technician for help. FCC Caution:  Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment.  This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. Radiation Exposure Statement: This device meets the government’s requirements for exposure to radio waves. This device is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission of the U.S. Government. The exposure standard for wireless device employs a unit of measurement known as the Specific Absorption Rate, or SAR. The SAR limit set by the FCC is 1.6W/kg. *Tests for SAR are conducted using standard operating positions accepted by the FCC with the device transmitting at its highest certified power level in all tested frequency bands.
Note: The country code selection is for non-US model only and is not available to all US model. Per FCC regulation, all WiFi product marketed in US must fixed to US operation channels only. Industry Canada statement  This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: 1) this device may not cause interference, and 2) this device must accept any interference, including interference that may cause undesired operation of the device.  Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes: 1) l'appareil ne doit pas produire de brouillage, et 2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.  This Class B digital apparatus complies with Canadian ICES-003.  Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.  This device and its antenna(s) must not be co-located or operating in conjunction with any other antenna or transmitter, except tested built-in radios.  Cet appareil et son antenne ne doivent pas être situés ou fonctionner en conjonction avec une autre antenne ou un autre émetteur, exception faites des radios intégrées qui ont été testées.  The County Code Selection feature is disabled for products marketed in the US/ Canada.  La fonction de sélection de l'indicatif du pays est désactivée pour les produits commercialisés aux É tats-Unis et au Canada. Radiation Exposure Statement: The product comply with the Canada portable RF exposure limit set forth for an uncontrolled environment and are safe for intended operation as described in this manual. The further RF exposure reduction can be achieved if the product can be
kept as far as possible from the user body or set the device to lower output power if such function is available. Déclaration d'exposition aux radiations: Le produit est conforme aux limites d'exposition pour les appareils portables RF pour les Etats-Unis et le Canada établies pour un environnement non contrôlé. Le produit est sûr pour un fonctionnement tel que décrit dans ce manuel. La réduction aux expositions RF peut être augmentée si l'appareil peut être conservé aussi loin que possible du corps de l'utilisateur ou que le dispositif est réglé sur la puissance de sortie la plus faible si une telle fonction est disponible. Caution : 1) the device for operation in the band 5150-5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems; 2) the maximum antenna gain permitted for devices in the bands 5250-5350 MHz and 5470-5725 MHz shall comply with the e.i.r.p. limit; and 3) the maximum antenna gain permitted for devices in the band 5725-5825 MHz shall comply with the e.i.r.p. limits specified for point-to-point and non point-to-point operation as appropriate. 4) the worst-case tilt angle(s) necessary to remain compliant with the e.i.r.p. elevation mask requirement set forth in Section 6.2.2(3) shall be clearly indicated. 5) Users should also be advised that high-power radars are allocated as primary users (i.e. priority users) of the bands 5250-5350 MHz and 5650-5850 MHz and that these radars could cause interference and/or damage to LE-LAN devices. Avertissement: 1) les dispositifs fonctionnant dans la bande 5150-5250 MHz sont réservés uniquement pour une utilisation à l’intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux; 2) le gain maximal d’antenne permis pour les dispositifs utilisant les bandes 5250-5350 MHz et 5470-5725 MHz doit se conformer à la limite de p.i.r.e.; 3) le gain maximal d’antenne permis (pour les dispositifs utilisant la bande 5725-5825 MHz) doit se conformer à la limite de p.i.r.e. spécifiée pour l’exploitation point à point et non point à point, selon le cas. 4) les pires angles d’inclinaison nécessaires pour rester conforme à l’exigence de la p.i.r.e. applicable au masque d’élévation, et énoncée à la section 6.2.2 3), doivent
être clairement indiqués. 5) De plus, les utilisateurs devraient aussi être avisés que les utilisateurs de radars de haute puissance sont désignés utilisateurs principaux (c.-à-d., qu’ils ont la priorité) pour les bandes 5250-5350 MHz et 5650-5850 MHz et que ces radars pourraient causer du brouillage et/ou des dommages aux dispositifs LAN-EL.

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