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Verifone Part Number DOC475-003-EN-A, Revision A.3

VERIFONE

CONFIDENTIAL

V400m Terminal & Base

Installation Guide

permission of Verifone, Inc.

The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the

accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are

for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program

before placing the software into productive use. This document, including without limitation the examples and software programs, is

supplied “As-Is.”

Verifone Inc.

1-800-Verifone

www.verifone.com

Verifone Part Number DOC475-003-EN-A, Revision A.3

V400m Terminal & Base Installation Guide

Verifone and the Verifone logo are registered trademarks of Verifone. Other brand names or trademarks associated with Verifone’s

products and services are trademarks of Verifone, Inc.

All other brand names and trademarks appearing in this manual are the property of their respective holders.

Product Warranty

For product warranty information, visit http://www.verifone.com/terms.

Comments? Please e-mail all comments on this document to your local Verifone Support Team.

V400M TERMINAL & BASES INSTALLATION GUIDE 3

VERIFONE

CONFIDENTIAL

REVISION A.3

CONTENTS

PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Guide Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

CHAPTER 1

Overview V400m . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Front Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Back Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

V400m Bases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

V400m Charging Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

V400m Full-Function Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Exceptional Ease of Use and Ergonomics . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Critical Security Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

CHAPTER 2

Setup Selecting Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Contactless Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

PIN Protection Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Unpacking Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Installing MSAM, SIM, and Micro SD Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Accessing Card Compartments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Changing or Installing an MSAM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Changing or Installing a SIM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Changing or Installing a Micro SD Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Loading Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Cable Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Cable Connections Using the FF Base. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Magnetic Stripe Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Contactless Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Optional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

FF Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Charging Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Periodic Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

CHAPTER 3

Specifications V400m Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Unit Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

4V400M TERMINAL & BASES INSTALLATION GUIDE

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REVISION A.3

Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

External Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Weight. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

SD Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

SAM Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

CTLS Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Primary Smart Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Speaker. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Battery Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Integrated Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

V400m Bases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Unit Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

CHAPTER 4

Troubleshooting

Guidelines

Display Panel Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Transactions Fail To Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

CHAPTER 5

Service and Support Maintenance and Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Caution and Warning Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

VERIFONE

CONFIDENTIAL

V400M TERMINAL & BASES INSTALLATION GUIDE 5

PREFACE

This guide is the primary source of information for setting up and installing the

V400m and V400m Bases.

Audience This guide provides simple descriptions of the product features and information for

installing and configuring V400m terminals and the V400m Charging and Full-

Function Bases.

Organization This guide is organized as follows:

Chapter 1, Overview. Provides an overview of V400m Terminal & Bases.

Chapter 2, Setup. Explains how to set up and install the V400m Terminal & Bases

and establish connections with other devices.

Chapter 3, Specifications. Discusses the power requirements and dimensions of

the V400m Terminal & Bases.

Chapter 4, Troubleshooting Guidelines. Provides troubleshooting tips.

Chapter 5, Service and Support. Provides information on contacting your Verifone

service provider, ordering accessories or documentation from Verifone, and

maintaining the V400m Terminal & Bases.

Appendix A, Caution and Warning Messages. Shows the UL/cUL certification-

compliant translations of all Warning and Caution messages in this installation

guide.

Documentation

To learn more about the V400m and V400m Bases, please refer to the following

documents and their associated Verifone Part Numbers (VPN):

V400m Plus 3G Certifications and Regulations DOC475-001-EN

V400m Quick Installation Guide DOC475-002-EN

V400m Reference Guide DOC475-004-EN

V400m B-Charging Quick Installation Guide DOC475-006-EN

V400m B-FF Quick Installation Guide DOC475-007-EN

V400m Base C and FF Certifications & Regulations Sheet DOC475-011-EN

V400m Plus 4G Certifications and Regulations DOC475-031-EN

PREFACE

Guide Conventions

6V400M TERMINAL & BASES INSTALLATION GUIDE

VERIFONE

CONFIDENTIAL

Guide

Conventions

Please refer to the following document conventions for quickly identifying special

formatting.

Table 1 describes these conventions and provides examples of their use.

Acronym Definitions

Please refer to Table 2 for the acronyms used in this manual.

Table 1 Document Conventions

Convention Meaning Example

Blue Text in blue indicates terms that

are cross-references.

See Guide Conventions.

Italics Italic typeface indicates book

titles or emphasis.

You must not use this unit

underwater.

The pencil icon is used to

highlight important information.

RS-232-type devices do not work

on the V400m Terminal & Bases

communication port.

The caution symbol indicates

hardware or software failure, or

loss of data.

The unit is not waterproof or

dustproof, and is intended for

indoor use only.

The lightning symbol is used as a

warning when bodily injury might

occur.

Due to risk of shock do not use

the unit near water.

NOTE

CAUTION

WARNING

Table 2 Acronym Definitions

Acronym Definitions

3DES Triple Data Encryption Algorithm

AC Alternating Current

ANSI American National Standards Institute

cUL Underwriters' Laboratories of Canada

DC Direct Current

DUKPT Derived Unique Key Per Transaction Method as defined in the

VISA’s POS Equipment Requirement: PIN processing and Data

Authentication, International Version 1.0, August 1988

ECR Electronic Cash Register

EMV Europay, MasterCard, and Visa

HSPA High Speed Packet Access

ISO International Organization for Standardization

MRA Merchandise Return Authorization

MSAM Multiple Secure Access Module

LAN Local Area Network

LCD Liquid Crystal Display

LED Light-Emitting Diode

PREFACE

Guide Conventions

V400M TERMINAL & BASES INSTALLATION GUIDE 7

VERIFONE

CONFIDENTIAL

LTE Long-Term Evolution

PED PIN Entry Device

PIN Personal Identification Number

POS Point-of-Sale

RS-232 Recommend Standard number 232

SAM Secure Access Module

SD Secure Digital

UL Underwriters Laboratories

USB Universal Serial Bus

VPN Verifone Part Number

Table 2 Acronym Definitions (continued)

Acronym Definitions

PREFACE

Guide Conventions

8V400M TERMINAL & BASES INSTALLATION GUIDE

VERIFONE

CONFIDENTIAL

VERIFONE

CONFIDENTIAL

V400M TERMINAL & BASES INSTALLATION GUIDE 9

CHAPTER 1

Overview

This chapter describes the features of the V400m and the V400m Bases.

V400m The V400m is Verifone’s next generation integrated retail PINpad device. Its

touchscreen functionality and sophisticated design is perfect for high-end retail

establishments.

The V400m is a consumer-facing handheld device. The product’s design is

equally appealing as a handheld PINpad and robust enough to look and function

appropriately in a fixed mount setting.

The V400m can utilize over-the-air connectivity, facilitating mobile telephony

technology for sending and receiving data, using existing operator-provided 3G or

4G infrastructure:

•V400m Plus 3G - provides third-generation High Speed Packet Access

(HSPA) connectivity.

•V400m Plus 4G - provides fourth-generation Long Term Evolution (LTE)

connectivity.

This guide provides an introduction and basic setup procedures for both 3G and

4G terminals, and will indicate where instructions vary for different models.

Figure 1 V400m Front

TOUCHSCREEN DISPLAY

AND CTLS AREA

SECURE KEYPAD

SMART CARD

READER

CANCEL KEY

MAGNETIC

STRIP

READER

BACKSPACE KEY

ENTER KEY

THERMAL PRINTER

OVERVIEW

V400m

10 V400M TERMINAL & BASES INSTALLATION GUIDE

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CONFIDENTIAL

Front Functions The V400m includes the following features:

•Capacitive touch LCD display and CTLS tap area

•Smart card reader

•Magnetic card reader

•Integrated thermal printer

•Secure keypad supporting 4x4 matrix containing 0-9, *, #, Cancel, Backspace/

Clear, and Enter keys.

•Dual-function Backspace/Clear key.

•Customer-entry for Cancel and Enter keys.

Back Functions After removing the rear cover and battery, the underside of the V400m Plus 3G

shows the following:

Figure 2 V400m Underside

•A Micro SD slot

•Dual MSAM slots to support stored-value card programs or other merchant

card requirements

•Dual SIM Card compartments

MICRO SD SLOT

SIM

SLOTS MSAM SLOTS

POWER PORT

USB PORT

SPEAKER

CHARGING

STAND

PORT

OVERVIEW

V400m Bases

V400M TERMINAL & BASES INSTALLATION GUIDE 11

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V400m Bases The V400m Base provides a stable mounted platform for the V400m terminal. The

Base comes in two versions:

•V400m Charging Base

•V400m Full-Function Base

The Charging Base supports charging only with no communication functionality.

The Full-Function (FF) Base supports several connectivity options and provides

serial connection for peripherals (like ECR, check reader, barcode reader, etc.).

The USB host port is for maintenance purposes and supports a USB flash drive.

V400m Charging

Base

The Charging Base accommodates and supplies power to the V400m Plus 3G

and V400m Plus 4G portable terminals.

Figure 3 V400m Charging Base, Front and Rear

V400m Full-

Function Base

The FF Base supports any failover communication via dial up and Ethernet

connections for V400m Plus 3G and V400m Plus 4G units. The failover will be

supported in all network interfaces available in a terminal.

Figure 4 V400m FF Base, Front and Rear

TERMINAL CHARGING POINTS

EXTERNAL POWER PORT

TERMINAL CHARGING POINTS

EXTERNAL

BLUETOOTH

BUTTON

POWER PORT

TELEPHONE PORT

USB HOST PORT

USB DEVICE PORT

RS232 PORT ETHERNET

PORT

PAIRING

OVERVIEW

Features and Benefits

12 V400M TERMINAL & BASES INSTALLATION GUIDE

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The FF Base supports a minimum of seven simultaneous terminal connections via

Bluetooth (BT) as well as the following:

•10/100M Ethernet

•56K modem

•WiFi

•Wireless 3G (HSPA) and 4G (LTE)

•USB host

•USB device

Features and

Benefits

The V400m terminal and Bases provide the following functionality:

Exceptional Ease of

Use and

Ergonomics

•Touch screen enables easy menu control and signature capture.

•Battery-powered for mobility and portable operation.

•Integrated thermal printer for fast transaction processing.

•Large, hard-rubber keys provide improved tactile feedback.

•3.5” capacitive touch screen display.

•3G capability (for V400m Plus 3G only).

•4G functionality (for V400m Plus 4G only).

•WiFi-, and Bluetooth-capable.

•Intuitive keypad interface simplify training and reduce support requests.

•Connects with most POS payment terminals, PCs, and ECRs.

•Supports payment transactions in a variety of payment environments.

•Rugged and reliable design absorbs hard knocks found at point-of-sale

counters.

•Sleek and stylish shape occupies minimal counter space.

•Bold, ergonomic design fits comfortably in the palm of a hand.

•Optional Charging or Full-Function Bases expand functionality while providing

a stable, battery-charging platform.

OVERVIEW

Features and Benefits

V400M TERMINAL & BASES INSTALLATION GUIDE 13

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Critical Security

Protection

•Offers a choice of Master/Session or DUKPT key-management methods to

protect PIN-based transactions.

•Offers secure, reliable PIN input for expanding range of PIN-based

transactions.

•PCI 5.x-compliant for secure solutions, meeting the PED standard.

•Meets ISO and ANSI standards for PIN encryption, key management, and

MAC.

•Key injection simplified and secured with Verifone’s SecureKit key loading

software.

OVERVIEW

Features and Benefits

14 V400M TERMINAL & BASES INSTALLATION GUIDE

VERIFONE

CONFIDENTIAL

VERIFONE

CONFIDENTIAL

V400M TERMINAL & BASES INSTALLATION GUIDE 15

CHAPTER 2

Setup

This chapter describes the setup procedure for the V400m Terminal & Bases, in

the following sections:

•Selecting Location

•PIN Protection Guidelines

•Unpacking Shipping Carton

•Installing MSAM, SIM, and Micro SD Cards

•Loading Printer Paper

•Power Supply

•Cable Connections

•Smart Card Reader

•Magnetic Stripe Card Reader

•Contactless Transactions

•Optional Accessories

•Periodic Inspection

Selecting

Location

Use the following guidelines to select the best location for the V400m Terminal &

Bases device.

To Select a Location

Choose a location convenient for both merchant and client:

•Far from heavy metal objects,

•A flat support surface such as a countertop or a table,

•Near a power outlet and the terminal or computer that connects to the V400m

Terminal & Bases.

Environmental

Factors

•Do not use the unit where there is high heat, dust, humidity, moisture, or

caustic chemicals or oils.

•Keep the unit away from direct sunlight and anything that radiates heat, such

as a stove or a motor.

WARNING

For safety, do not string cables or cords across a walkway.

SETUP

PIN Protection Guidelines

16 V400M TERMINAL & BASES INSTALLATION GUIDE

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CONFIDENTIAL

•Do not use the V400m Terminal & Bases outdoors.

Electrical

Considerations

•Avoid using this product during electrical storms.

•Do not use the V400m Terminal & Bases unit near water or in moist

conditions.

•Disconnect the device from its POS terminal before cleaning.

Contactless

Considerations

Avoid having metallic objects in proximity of the contactless antenna. If you need

to mount the terminal to vertical or inclined surfaces, use a flat, non-metallic

mounting plate.

PIN Protection

Guidelines

The V400m Plus 3G and V400m Plus 4G are handover devices. Always exercise

extreme caution when conducting transactions, especially during PIN entry:

•Hand the terminal directly to the cardholder for PIN entry.

•Encourage the cardholder to hold the terminal close to avoid others from

seeing the information being entered.

Verifone also recommends instructing the cardholder regarding safe PIN-entry.

This can be done with a combination of:

•Signage on the PED

•Prompts on the display, possibly with a click-through screen

•Literature at the point of sale

•A logo for safe PIN-entry process.

CAUTION

The V400m Terminal & Bases is not waterproof or dustproof and is intended for

indoor use only. Any damage to the unit from exposure to rain or dust can void any

warranty.

WARNING

Due to risk of electrical shock or terminal damage, do not use the terminal near

water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet

basement, or near a swimming pool. Also, avoid using this product during

electrical storms. Avoid locations near electrical appliances or other devices that

cause excessive voltage fluctuations or emit electrical noise (for example, air

conditioners, neon signs, high frequency or magnetic security devices, or electric

motors).

CAUTION

Using an enclosed metal frame or mount may negatively affect contactless

performance

SETUP

Unpacking Shipping Carton

V400M TERMINAL & BASES INSTALLATION GUIDE 17

VERIFONE

CONFIDENTIAL

Unpacking

Shipping Carton

Carefully inspect the shipping carton and its contents for possible tampering or

damage.

1Remove the V400m Terminal & Bases unit from the shipping carton. The

standard package contains the PIN pad, power pack, battery, and printer

paper roll. Refer Accessories and Documentation to for more information

about V400m Terminal & Bases related accessories.

2Remove any protective plastic wrap and place the unit on a table or

countertop.

3Remove the clear protective film from the display.

4Replace all the packing materials, close the lid, and save the carton for

repacking or moving the V400m Terminal & Bases unit in the future.

Installing

MSAM, SIM, and

Micro SD Cards

You may need to install or replace the multiple security access module (MSAM),

Micro Secure Digital (SD) and Subscriber Identity Module (SIM) cards.

Accessing Card

Compartments

Use the following procedure in order to access the cardholder compartment.

1Place the terminal face down on a soft and clean surface to protect the lens

from scratches.

2Slide the compartment lock to the right and lift the compartment cover.

CAUTION

This device is a secure product and any tampering can cause it to cease to

function or operate in an unsecured manner.

WARNING

Do not use a unit that has been tampered with or otherwise damaged. This unit

comes equipped with tamper-evident label. If a label or component appears

damaged, immediately notify the shipping company and your Verifone

representative or service provider.

CAUTION

Observe standard precautions in handling electrostatically sensitive devices.

Electrostatic discharges can damage the equipment. Verifone recommends using

a grounded anti-static wrist strap.

SETUP

Installing MSAM, SIM, and Micro SD Cards

18 V400M TERMINAL & BASES INSTALLATION GUIDE

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CONFIDENTIAL

3Remove the battery and place in a secure location.

Figure 5 Accessing Cardholders

4The MSAM, SD and SIM cardholders are now accessible.

Changing or

Installing an MSAM

Card

To change or install an MSAM card:

1Follow steps 1 to 3 of Accessing Card Compartments to get to the MSAM

cardholder.

Figure 6 Inserting MSAM Card

2Push in the old MSAM card, if any, to release it from the slot.

3Carefully insert the new MSAM card carefully into the slot facedown (with the

gold contacts facing downward).

NOTE

Aside from using the pull tab to remove the battery from the compartment, you can

also use the recessed areas on the lower portion of the battery to leverage the

battery out.

NOTE

The V400m Terminal & Bases supports two MSAM cards in a side-by-side

configuration.

SETUP

Installing MSAM, SIM, and Micro SD Cards

V400M TERMINAL & BASES INSTALLATION GUIDE 19

VERIFONE

CONFIDENTIAL

4If you are finished replacing or inserting cards, replace the battery and

terminal rear cover. Lock the cover by sliding the tab to the left.

Changing or

Installing a SIM

Card

To change or install SIM cards:

1Use steps 1 to 3 of Accessing Card Compartments to get to the SIM

cardholder.

2Unlock the cardholder and swing upwards to allow the insertion or removal of

cards.

3Remove the old card, if any, and install the SIM card by carefully sliding it into

the slot (with the gold contacts facing outward) until fully inserted.

Figure 7 Inserting SIM Card

4Turn the cardholder back in place and slide the cover to lock the cardholder.

5If you are finished replacing or inserting cards, replace the battery and

terminal rear cover. Lock the cover by sliding the tab to the left.

NOTE

The V400m supports two SIM cards in a side-by-side configuration.

SETUP

Installing MSAM, SIM, and Micro SD Cards

20 V400M TERMINAL & BASES INSTALLATION GUIDE

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Changing or

Installing a Micro

SD Card

To change or install a Micro SD card:

1Follow steps 1 to 3 of Accessing Card Compartments to get to the Micro SD

cardholder.

Figure 8 Inserting Micro SD Card

2Unlock the cardholder and turn upwards to allow the insertion or removal of

cards.

3Remove the old card, if any and insert the Micro SD card carefully into the

cardholder (with the gold contacts facing outward) and turn the cardholder

back in place.

4Slide the cover to lock the cardholder closed.

5If you are finished replacing or inserting cards, replace the battery and

terminal rear cover. Lock the cover by sliding the tab to the left.

SETUP

Loading Printer Paper

V400M TERMINAL & BASES INSTALLATION GUIDE 21

VERIFONE

CONFIDENTIAL

Loading Printer

Paper

Use the following steps to load a roll of 57mm x 40mm thermal printer paper into

the compartment.

1Unlock the paper compartment by pulling up the latch and swinging the door

downwards.

Figure 9 Opening Printer Paper Door

2Load the paper roll as shown in Figure 10, with the edge of the paper on the

top of the roll.

Figure 10 Procedure for Loading Paper Roll

3Pull a length of paper up over the serrated cutter and close the compartment

door.

CAUTION

Before processing transactions in battery mode, make sure you have more than

10% battery life. Do not risk losing transaction data or printing capabilities,

connect the terminal to the power pack if battery level is below 10%.

SETUP

Power Supply

22 V400M TERMINAL & BASES INSTALLATION GUIDE

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CONFIDENTIAL

Power Supply

Not all configurations and device contexts require the use of a power supply –

Verifone ships power supply with the terminal as required.

Contact your Verifone representative If you have changed the context in which the

terminal is used or have questions about which power supply should be used.

Disconnect the power pack cord from the power outlet before connecting a power

supply. Connect and route all cables between the terminal, ECR, and PC before

plugging the power pack cord into a wall outlet or surge protector.

Figure 11 Connecting the Power Pack

When the terminal has power and an application is loaded, the application starts

after the initial Verifone copyright screen and displays a unique copyright screen.

If no application is loaded, DOWNLOAD NEEDED appears on the display after

the initial Verifone copyright screen.

CAUTION

Using an incorrectly rated power supply can damage the unit or cause it not to

work properly. Use only a power pack with VPN PWR475-010-01-A (see Service

and Support for detailed power supply specifications).

WARNING

Do not plug the power pack into an outdoor outlet or operate the terminal

outdoors. Disconnecting power during a transaction can cause transaction data

files not yet stored in memory to be lost.

NOTE

Verifone recommends installing a power surge protector to protect against

possible damage caused by lightning strikes and electrical surges.

SETUP

Cable Connections

V400M TERMINAL & BASES INSTALLATION GUIDE 23

VERIFONE

CONFIDENTIAL

Cable

Connections

The V400m Full-Function Base can utilize several types of cable connections.

Cable Connections

Using the FF Base

To connect the terminal to other devices via Ethernet, RS-232, and USB, use the

V400m FF Base. The FF Base provides a standard RJ-45 LAN socket, RS-232

port, a mini-USB port. The V400m terminal must be docked on the base to utilize

cable connectivity

Figure 12 FF Base, Front and Rear View

The FF Base features the following port configuration:

Smart Card

Reader

The smart card transaction procedure can vary depending on the application.

Verify the proper procedure with your application provider before performing a

smart card transaction.

Figure 13 Using the Smart Card Reader

Cable Configuration

Ethernet port RJ-45 socket (for connecting PIN Pad to LAN infrastructure)

RS232 port RS232 socket (for connecting PIN Pad to LAN infrastructure)

USB ports Micro USB and type A USB

SETUP

Magnetic Stripe Card Reader

24 V400M TERMINAL & BASES INSTALLATION GUIDE

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Conducting a Smart

Card Transaction To conduct a smart card transaction:

1Position the smart card with the gold contacts facing upward.

2Insert the card into the smart card reader slot in a smooth, continuous motion

until it seats firmly.

3Remove the card when the display indicates the transaction is completed.

Magnetic Stripe

Card Reader

The V400m has a magnetic card reader with a triple-track stripe reader. This gives

the unit greater reliability over a wide range of swipe speeds and operating

environments.

Figure 14 Using the Magnetic Stripe Card Reader

Conducting a Credit/

Debit Card

Transaction

To conduct a credit or debit card transaction:

1Position a magnetic card with the stripe facing the keypad.

2Swipe it through the magnetic card reader downwards or upwards. The reader

can read the card from either direction.

CAUTION

Leave the smart card in the card reader until the transaction is completed.

Premature removal can void the transaction.

SETUP

Contactless Transactions

V400M TERMINAL & BASES INSTALLATION GUIDE 25

VERIFONE

CONFIDENTIAL

Contactless

Transactions

The V400m supports contactless transactions through an integrated contactless

module. The terminal only becomes active for contactless smart card transactions

when initialized by an application.

Figure 15 Contactless Transaction

Performing

Contactless

Transactions

To perform a contactless smart card transaction:

1Gently tap the card onto or hold the card (within 4 cm) against the surface of

the display.

2An activated LED visual on the display accompanied by a short beeping sound

indicates a successful transaction.

SETUP

Optional Accessories

26 V400M TERMINAL & BASES INSTALLATION GUIDE

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CONFIDENTIAL

Optional

Accessories

These accessories can be used to further enhance the device’s functionality. See

Accessories and Documentation for additional information.

FF Base

The FF Base (VPN M475-S02-08) provides Bluetooth (BT) v4.2 as well as All BT

v4.1 features. It also supplies power, Dial up, Ethernet, USB Host and USB

Device, plus powered RS232 connection.

Figure 16 V400m FF Base Connections

Charging Base

The Charging Base (VPN M475-S02-00) provides a stable dock plus power

charging for the V400m Plus 3G terminal.

Figure 17 V400m Charging Base Power Connection

TELEPHONE

PORT

USB USB

DEVICE

PORT

NETWORK

PORT

RS232

PORTHOST

PORT

SETUP

Periodic Inspection

V400M TERMINAL & BASES INSTALLATION GUIDE 27

VERIFONE

CONFIDENTIAL

Periodic

Inspection

Periodically inspect the terminal and base for possible tampering. Signs of

tampering may include:

•Wires protruding from the devices.

•Foreign objects inserted into the smart card or mag stripe slot.

•Signs of damage to the tamper-evident label.

•Warning message on the device display.

NOTE

If any device is found in tamper state, please remove it immediately from service.

Keep it available for potential forensic investigation, and notify your company

security officer and your local Verifone representative or service provider. For

more information on contacting Verifone, refer to Service and Support.

SETUP

Periodic Inspection

28 V400M TERMINAL & BASES INSTALLATION GUIDE

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CONFIDENTIAL

VERIFONE

CONFIDENTIAL

V400M TERMINAL & BASES INSTALLATION GUIDE 29

CHAPTER 3

Specifications

This chapter discusses power requirements, dimensions, and other specifications

of the V400m Terminal & Bases.

V400m Terminal Refer to the following specifications for the V400m terminal:

Unit Power

Requirements

Temperature

Humidity

External

Dimensions

Weight

Processor

Memory

SD Memory

Security

•Operating Power: 5 V DC, 2.2 A

•Operating temperature: 0° to 50° C (32° to 122° F)

•Storage temperature: -20° to 60° C (-4° to 140° F)

•Relative humidity: 5% to 93% (RH non-condensing)

•Length: 161 mm (6.34 in)

•Width: 72.75 mm (2.86 in)

•Depth: 56.85 mm (2.23 in)

•Unit weight: 370 g (13.05 oz)

•32-bit ARM Cortex-A9 RISC Microprocessor

•600MHz clock speed

•8 Gb (LPDDR2: 4 Gb, NAND Flash: 4Gb)

•4bit SDIO interface

•Up to 192Mbit/sec (24MByte/sec) in High-Speed SD mode 4bit data transfer

•Speed Class: SDHC Class 2, 4, 6 and 10

•PCI 5.X Compliant.

SPECIFICATIONS

V400m Terminal

30 V400M TERMINAL & BASES INSTALLATION GUIDE

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CONFIDENTIAL

Display

SAM Card Reader

CTLS Reader

Magnetic Card

Reader

Primary Smart Card

Speaker

Communication

•3.5” transmissive amorphous TFT LCD TFT 320 (RGB) x 480 (HVGA)

•Independent 20X x 13Y sensing for real time touch point reporting

•Supports signature capture by finger or stylus (5 mm)

•I2C interface for touch controller command set

•Primary SC reader and 2-SAMs

•Compatible with ISO7816-3, ISO7816-10 and EMV4.3 standards

•CTLS card operating in the RFID 13.56 MHz frequency band

•EMVCo, VISA, MasterCard and PBOC (qPBOC) approved

•Triple track (tracks 1, 2, 3), high coercivity, bi-directional

•Swipe speed at 10 IPS to 40 IPS

•Supports Hi/Low coercivity cards

•ISO 7816-3, 1.8 V, 3 V, 5 V

•Synchronous and Asynchronous cards

•EMV Approved

•Mono speaker and with an external CODEC (TI TLV320AIC3110)

Bluetooth

•BT class 1, 100 m range (line of sight)

•Supports BT v4.2

WiFi

•Supports 2.4 Ghz / 5 Ghz frequency channels

3G Radio (for V400m Plus 3G)

•3GPP Release 6,7

•HSPA DL 7.2 Mbps, UL 5.7 Mbps

4G Radio (for V400m Plus 4G)

•3GPP Release 9

•LTE DL 10.2 Mbps, UL 5.2 Mbps

SPECIFICATIONS

V400m Bases

V400M TERMINAL & BASES INSTALLATION GUIDE 31

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CONFIDENTIAL

Battery Pack

Power Pack

Integrated Printer

Security

V400m Bases

Unit Power

Requirements

Temperature

Humidity

•Rating: 11.2 Wh (3.85 V DC, 2890 mAH)

•Meets IEEE1725 requirements

•Dual input charger to support charge through power pack or base station

•Supplied by an external universal-input 11 W power supply, compliant with

Energy Star VI.

•5 V 2.2 A Output

•100-240 V, 0.5 A, 50-60 Hz Input

•Printing voltage: 8 Volts

•Print Column Width: Option for printing 24/32/42 characters per line

•Supports 57 mm W x 40 mm D paper roll

•3DES encryption, Master/Session and DUKPT key management

•VeriShield file authentication

•PCI PED 5.X approved

Charging Base

•Provides terminal charging on a mounted stand

Full-Feature Base

•Aside from charging, the FF Base provides:

•10/100M Ethernet

•56K modem

•LE Secure feature of BT v4.2 + All BT v4.1 feature

•USB host

•USB device

•Operating Power: 5 V DC, 2.2 A

•Operating temperature: 0° to 50° C (32° to 122° F)

•Storage temperature: -20° to 60° C (-4° to 140° F)

•Relative humidity: 5% to 95% (RH non-condensing)

SPECIFICATIONS

V400m Bases

32 V400M TERMINAL & BASES INSTALLATION GUIDE

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Communication

Security

•10/100M Ethernet

•56K modem

•LE Secure feature of BT v4.2 + All BT v4.1 feature

•USB host

•USB device

•PCI 5.X Compliant.

VERIFONE

CONFIDENTIAL

V400M TERMINAL & BASES INSTALLATION GUIDE 33

CHAPTER 4

Troubleshooting

Guidelines

This chapter lists typical malfunctions that may occur while operating a V400m

terminal or V400m Base and the appropriate corrective action. If the problem

persists – even after performing the outlined guidelines, or if the problem is not

described, contact your local Verifone representative for assistance.

Display Panel

Does Not Work

Use the following steps to check the display panel:

1Check all the cable connections.

2Check the device's AC outlet to be sure the outlet is supplying sufficient

power. Substitute the device's power pack with another power pack.

3The device's application program might not be loaded correctly. Download the

application program and try again.

4If the problem persists, contact your local Verifone representative.

Keypad Does

Not Respond

Use the following steps to check the keypad:

1Check the display panel. If there are no characters, or the wrong characters

are displayed, refer to Display Panel Does Not Work.

2If the problem persists, contact your local Verifone representative.

Transactions

Fail To Process

There are several possible reasons why the unit may not be processing

transactions. Use the following steps to troubleshoot failures.

Check Magnetic Card Reader

•Perform a test transaction using one or more different magnetic stripe cards to

ensure the problem is not a defective card.

•Ensure that you are swiping cards properly (see Magnetic Stripe Card

Reader).

•Process a transaction manually using the keypad instead of the card reader. If

the manual transaction works, the problem may be a defective card reader.

•If the problem persists, contact your local Verifone representative.

NOTE

The V400m terminal and V400m Base use a tamper-evident case and contains no

user-serviceable parts. Do not, under any circumstance, attempt to disassemble

the unit. Perform only those adjustments or repairs specified in this guide. For all

other services, contact your local Verifone service provider. Service conducted by

parties other than authorized Verifone representatives may void any warranty.

TROUBLESHOOTING GUIDELINES

Transactions Fail To Process

34 V400M TERMINAL & BASES INSTALLATION GUIDE

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CONFIDENTIAL

Check Smart Card Reader

•Perform a test transaction using several different smart cards to ensure the

problem is not a defective card.

•Ensure that the card is inserted correctly (see Magnetic Stripe Card Reader).

•Ensure the MSAM cards are properly inserted in the slots and are properly

secured (see Installing MSAM, SIM, and Micro SD Cards).

•If the problem persists, contact your local Verifone representative.

VERIFONE

CONFIDENTIAL

V400M TERMINAL & BASES INSTALLATION GUIDE 35

CHAPTER 5

Service and Support

Maintenance

and Cleaning

The V400m Terminal & Bases have no user-serviceable parts. Unless otherwise

instructed, do not, under any circumstances, attempt any service, adjustments, or

repairs on the unit. Disconnect power to the devices before cleaning.

To clean the units, periodically use a clean cloth, slightly dampened with water

and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-

based cleaner. For best results, use a Verifone Cleaning Kit (refer to Accessories

and Documentation).

Service Returns For V400m Terminal & Bases equipment failures that cannot be resolved by your

help desk or service department, contact one of the following hotlines for product

service and repair information:

•USA – Verifone Service and Support Group, 1-800-834-9133,

Monday - Friday, 8 A.M. - 7 P.M., EST

•International – Contact your Verifone representative

Before returning V400m Terminal & Bases to Verifone, you must obtain a

Merchandise Return Authorization (MRA) number. The following procedure

describes how to return one or more V400m Terminal & Bases for repair or

replacement (U.S. customers only).

1Gather the following information from the printed labels on the bottom of each

V400m Terminal & Bases device to be returned:

•Product ID, including the model and part number. For example,

“M180-08x-xx-xxx-x”

CAUTION

Never use thinner, trichloroethylene, or ketone-based solvents – they can

deteriorate plastic or rubber parts.

Because the V400m Terminal & Bases can be damaged by liquid, do not spray

cleaners or other solutions directly onto the keypad or display. Always apply the

cleaner to a cloth before cleaning the device.

NOTE

International customers, please contact your local Verifone representative for

assistance with your service, return, or replacement.

SERVICE AND SUPPORT

Service Returns

36 V400M TERMINAL & BASES INSTALLATION GUIDE

VERIFONE

CONFIDENTIAL

•Serial number (S/N xxx-xxx-xxx)

Figure 18 Finding the Product ID and Serial Number

2Within the United States, call Verifone toll-free at 1-800-834-9133.

3Select the MRA option from the automated message. The MRA department is

open Monday–Friday, 8 A.M.–7 P.M., EST.

4Give the MRA representative the information gathered in Step 1.

If the list of serial numbers is long, you can fax the list, along with the

information gathered in Step 1, to the MRA department at 1-727-953-4172

(U.S.)

•Please address the fax clearly to the attention of the

“Verifone MRA Dept.”

•Include a telephone number where you can be reached, as well as your

fax number.

HARDWARE ID

SERVICE AND SUPPORT

Accessories and Documentation

V400M TERMINAL & BASES INSTALLATION GUIDE 37

VERIFONE

CONFIDENTIAL

•You will be issued MRA number(s) and the fax will be returned to you.

5Describe the problem(s).

6Provide the shipping address where the repaired or replacement unit must be

returned.

7Keep a record of the following items:

•Assigned MRA number(s).

•The serial number assigned to the V400m Terminal & Bases device

(located at the bottom of the unit.

•Shipping documentation, such as air bill numbers, used to trace the

shipment.

•Model(s) returned (model numbers are located on the bottom of the unit).

Accessories and

Documentation

Verifone produces accessories and documentation for the V400m Terminal &

Bases. When ordering, please refer to the part number in the left column.

•Verifone Online Store at www.store.verifone.com

•USA – Verifone Customer Development Center, 1-800-Verifone (837-4366)

Monday - Friday, 7 A.M. - 5 P.M., MST

•International – Contact your Verifone representative

Cables Contact your local Verifone distributor to determine which cable fits your needs.

Base

Power Supply

Cleaning Kit

NOTE

One MRA number must be issued for each V400m Terminal & Bases unit you

return to Verifone, even if you are returning several of the same model.

CBL282-036-XX-A RS-232 cable (RJ45). Powered from Countertop (+12 V).

CBL282-006-01-B Cable, VX 820 Ethernet/RS232, Dongle 1.0 M

CBL435-005-02-A Ethernet and Mini-USB Dongle

CBL435-044-01-A Cable, USB/Ethernet/RS232, Dongle 1.0 M

M475-S02-00 V400m B Charging Base

M475-S02-08 V400m B Full-Function (FF) Base

PWR475-010-01-A DC power pack (US)

BPK475-001-01-A Battery Pack (11.2 Wh, 3.85 V DC, 2890 mAh)

02746-01 Verifone Cleaning Kit

SERVICE AND SUPPORT

Accessories and Documentation

38 V400M TERMINAL & BASES INSTALLATION GUIDE

VERIFONE

CONFIDENTIAL

Documentation DOC475-001-EN V400m Plus 3G Certifications and Regulations

DOC475-002-EN V400m Quick Installation Guide

DOC475-004-EN V400m Reference Guide

DOC475-006-EN V400m B-Charging Quick Installation Guide

DOC475-007-EN V400m B-FF Quick Installation Guide

DOC475-011-EN V400m Base C and FF Certifications & Regulations Sheet

DOC475-031-EN V400m Plus 4G Certifications and Regulations

VERIFONE

CONFIDENTIAL

V400M TERMINAL & BASES INSTALLATION GUIDE 39

APPENDIX A

Caution and

Warning

Messages

Products with UL/cUL certification should include French translations of Caution

and Warning notices. The following table lists all notices found in the document,

their location, and the equivalent French translations.

Table 3 Caution and Warning Messages

Notice Chapter Page English Text French Text

Warning Setup page

For safety, do not string cables or

cords across a walkway.

Par mesure de sécurité, ne pas les câbles de

chaîne ou de cordons à travers une

passerelle.

Caution Setup page

This unit is not waterproof or

dustproof, and is intended for

indoor use only. Any damage to

the unit from exposure to rain or

dust can void any warranty.

Cet appareil n'est pas étanche ou à la

poussière, et est destiné à une utilisation en

intérieur. Tout dommage à l'unité de

l'exposition à la pluie ou à la poussière peut

annuler la garantie.

Caution Setup page

16,

Using an enclosed metal frame or

mount may negatively affect

contactless performance.

L'utilisation d'un cadre métallique fermé ou de

montage peut affecter négativement contact

performance.

Warning Setup page

Due to risk of electrical shock or

terminal damage, do not use the

terminal near water, including a

bathtub, wash bowl, kitchen sink

or laundry tub, in a wet basement,

or near a swimming pool. Also,

avoid using this product during

electrical storms. Avoid locations

near electrical appliances or other

devices that cause excessive

voltage fluctuations or emit

electrical noise (for example, air

conditioners, neon signs,

highfrequency or magnetic

security devices, or electric

motors).

Du fait d'un risque d'électrocution ou d'une

détérioration du terminal, ne pas utiliser cet

équipement près d'une source d'eau, par

exemple près d'une baignoire, d'un lavabo,

d'un évier de cuisine ou d'un bac de lavage,

dans un sous-sol humide ou à proximité d'une

piscine. De même, éviter d’utiliser ce produit

lors des orages provoquant des coupures

électriques.Éviter de placer le terminal à

proximité d’appareils électriques ou autres

unités pouvant entraîner des fluctuations de

tension importantes ou des interférences

électriques, tels que les climatiseurs,

enseignes au néon, dispositifs de sécurité à

haute fréquence ou équipements électriques.

Caution Setup page

This device is a secure product

and any tampering can cause it to

cease to function or operate in an

unsecured manner.

Cet appareil est un produit sûr et toute

manipulation peut l'amener à cesser de

fonctionner ou fonctionner de manière non

sécurisée.

Caution and Warning Messages

40 V400M TERMINAL & BASES INSTALLATION GUIDE

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CONFIDENTIAL

Warning Setup page

Do not use a unit that has been

tampered with or otherwise

damaged. This unit comes

equipped with tamper-evident

label. If a label or component

appears damaged, immediately

notify the shipping company and

your Verifone representative or

service provider.

Ne pas utiliser un appareil qui a été altéré ou

endommagé. Cet appareil est équipé

d'étiquette d'inviolabilité. Si une étiquette ou

d'un composant semble être endommagé, en

aviser immédiatement la compagnie maritime

et votre représentant Verifone ou prestataire

de services.

Caution Setup page

Observe standard precautions in

handling electrostatically sensitive

devices. Electrostatic discharges

can damage the equipment.

Verifone recommends using a

grounded anti-static wrist strap.

Respecter les précautions standard dans la

manipulation d'appareils sensibles aux

décharges électrostatiques. Les décharges

électrostatiques peuvent endommager le

matériel. Verifone recommande d'utiliser un

bracelet anti-statique à la terre.

Caution Setup page

Before processing transactions in

battery mode, make sure you

have more than 10% battery life.

Do not risk losing transaction data

or printing capabilities, connect

the terminal to the power pack if

battery level is below 10%.

Avant de traiter les transactions en mode

batterie, assurez-vous d'avoir plus de 10% de

la durée de vie de la batterie. Ne risque pas

de perdre les données de transaction ou les

capacités d'impression, connectez le terminal

au bloc d'alimentation si le niveau de la

batterie est inférieur à 10%.

Caution Setup page

Using an incorrectly rated power

supply can damage the unit or

cause it not to work properly. Use

only a power pack with VPN

PWR435-001-01-A.

L'utilisation d'une alimentation incorrecte peut

endommager l'appareil ou ne pas fonctionner

correctement. Utilisez uniquement un bloc

d'alimentation avec VPN PWR435-001-01-A.

Caution Setup page

Do not plug the power pack into

an outdoor outlet or operate the

terminal outdoors. Disconnecting

power during a transaction can

cause transaction data files not

yet stored in memory to be lost.

Ne branchez pas le bloc d'alimentation dans

une prise extérieure ou n'utilisez pas le

terminal à l'extérieur. La déconnexion de

l'alimentation pendant une transaction peut

entraîner la perte des fichiers de données de

transaction qui ne sont pas encore stockés

dans la mémoire.

Table 3 Caution and Warning Messages (continued)

Notice Chapter Page English Text French Text

Caution and Warning Messages

V400M TERMINAL & BASES INSTALLATION GUIDE 41

VERIFONE

CONFIDENTIAL

Caution Setup page

Leave the smart card in the card

reader until the transaction is

completed. Premature removal

can void the transaction.

Laissez la carte à puce dans le lecteur de

carte jusqu'à ce que la transaction soit

terminée. Le retrait prématuré peut annuler la

transaction.

Caution Service

and

Support

page

Never use thinner,

trichloroethylene, or ketone-

based solvents – they can

deteriorate plastic or rubber parts.

Because this device can be

damaged by liquid, do not spray

cleaners or other solutions

directly onto the keypad or

display. Always apply the cleaner

to a cloth before cleaning the

device.

N'utilisez jamais de diluant, le trichloréthylène

ou des solvants cétoniques - ils peuvent

détériorer les pièces en plastique ou en

caoutchouc. Parce que cet appareil peut être

endommagé par un liquide, ne pas vaporiser

de nettoyage ou d'autres solutions

directement sur le clavier ou l'écran. Toujours

appliquer le nettoyant sur un chiffon avant de

nettoyer l'appareil.

Table 3 Caution and Warning Messages (continued)

Notice Chapter Page English Text French Text

V400m Terminal & Base

Installation Guide

Verifone Part Number DOC475-003-EN-A, Revision A.3

Verifone, Inc.

1-800-Verifone

www.verifone.com

VERIFONE

CONFIDENTIAL

Federal Communication Commission Interference Statement

This device complies with Part 15 of the FCC Rules. Operation is subject to the

following two conditions: (1) This device may not cause harmful interference, and (2)

this device must accept any interference received, including interference that may

cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class B

digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to

provide reasonable protection against harmful interference in a residential installation.

This equipment generates, uses and can radiate radio frequency energy and, if not

installed and used in accordance with the instructions, may cause harmful

interference to radio communications. However, there is no guarantee that

interference will not occur in a particular installation. If this equipment does cause

harmful interference to radio or television reception, which can be determined by

turning the equipment off and on, the user is encouraged to try to correct the

interference by one of the following measures:

 Reorient or relocate the receiving antenna.

 Increase the separation between the equipment and receiver.

 Connect the equipment into an outlet on a circuit different from that

to which the receiver is connected.

 Consult the dealer or an experienced radio/TV technician for help.

FCC Caution:

 Any changes or modifications not expressly approved by the party responsible for

compliance could void the user's authority to operate this equipment.

 This transmitter must not be co-located or operating in conjunction with any other

antenna or transmitter.

Radiation Exposure Statement:

This device meets the government’s requirements for exposure to radio waves.

This device is designed and manufactured not to exceed the emission limits for

exposure to radio frequency (RF) energy set by the Federal Communications

Commission of the U.S. Government.

The exposure standard for wireless device employs a unit of measurement known as

the Specific Absorption Rate, or SAR. The SAR limit set by the FCC is 1.6W/kg. *Tests

for SAR are conducted using standard operating positions accepted by the FCC with

the device transmitting at its highest certified power level in all tested frequency

bands.

Note: The country code selection is for non-US model only and is not available to all

US model. Per FCC regulation, all WiFi product marketed in US must fixed to US

operation channels only.

Industry Canada statement

 This device complies with Industry Canada license-exempt RSS standard(s).

Operation is subject to the following two conditions:

1) this device may not cause interference, and

2) this device must accept any interference, including interference that may

cause undesired operation of the device.

 Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux

appareils radio exempts de licence. L'exploitation est autorisée aux deux

conditions suivantes:

1) l'appareil ne doit pas produire de brouillage, et

2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi,

même si le brouillage est susceptible d'en compromettre le fonctionnement.

 This Class B digital apparatus complies with Canadian ICES-003.

 Cet appareil numérique de la classe B est conforme à la norme NMB-003 du

Canada.

 This device and its antenna(s) must not be co-located or operating in conjunction

with any other antenna or transmitter, except tested built-in radios.

 Cet appareil et son antenne ne doivent pas être situés ou fonctionner en

conjonction avec une autre antenne ou un autre émetteur, exception faites des

radios intégrées qui ont été testées.

 The County Code Selection feature is disabled for products marketed in the US/

Canada.

 La fonction de sélection de l'indicatif du pays est désactivée pour les produits

commercialisés aux É tats-Unis et au Canada.

Radiation Exposure Statement:

The product comply with the Canada portable RF exposure limit set forth for an

uncontrolled environment and are safe for intended operation as described in this

manual. The further RF exposure reduction can be achieved if the product can be

kept as far as possible from the user body or set the device to lower output power if

such function is available.

Déclaration d'exposition aux radiations:

Le produit est conforme aux limites d'exposition pour les appareils portables RF pour

les Etats-Unis et le Canada établies pour un environnement non contrôlé.

Le produit est sûr pour un fonctionnement tel que décrit dans ce manuel. La réduction

aux expositions RF peut être augmentée si l'appareil peut être conservé aussi loin

que possible du corps de l'utilisateur ou que le dispositif est réglé sur la puissance de

sortie la plus faible si une telle fonction est disponible.

Caution :

1) the device for operation in the band 5150-5250 MHz is only for indoor use to

reduce the potential for harmful interference to co-channel mobile satellite

systems;

2) the maximum antenna gain permitted for devices in the bands 5250-5350 MHz

and 5470-5725 MHz shall comply with the e.i.r.p. limit; and

3) the maximum antenna gain permitted for devices in the band 5725-5825 MHz

shall comply with the e.i.r.p. limits specified for point-to-point and non

point-to-point operation as appropriate.

4) the worst-case tilt angle(s) necessary to remain compliant with the e.i.r.p. elevation

mask requirement set forth in Section 6.2.2(3) shall be clearly indicated.

5) Users should also be advised that high-power radars are allocated as primary

users (i.e. priority users) of the bands 5250-5350 MHz and 5650-5850 MHz and

that these radars could cause interference and/or damage to LE-LAN devices.

Avertissement:

1) les dispositifs fonctionnant dans la bande 5150-5250 MHz sont réservés

uniquement pour une utilisation à l’intérieur afin de réduire les risques de

brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes

canaux;

2) le gain maximal d’antenne permis pour les dispositifs utilisant les bandes

5250-5350 MHz

et 5470-5725 MHz doit se conformer à la limite de p.i.r.e.;

3) le gain maximal d’antenne permis (pour les dispositifs utilisant la bande

5725-5825 MHz) doit se conformer à la limite de p.i.r.e. spécifiée pour

l’exploitation point à point et non point à point, selon le cas.

4) les pires angles d’inclinaison nécessaires pour rester conforme à l’exigence de la

p.i.r.e. applicable au masque d’élévation, et énoncée à la section 6.2.2 3), doivent

être clairement indiqués.

5) De plus, les utilisateurs devraient aussi être avisés que les utilisateurs de radars

de haute puissance sont désignés utilisateurs principaux (c.-à-d., qu’ils ont la

priorité) pour les bandes 5250-5350 MHz

et 5650-5850 MHz et que ces radars pourraient causer du brouillage et/ou des

dommages aux dispositifs LAN-EL.

User Manual-Technical

Verifone Part Number DOC475-003-EN-A, Revision A.3

VERIFONE

CONFIDENTIAL

V400m Terminal & Base

Installation Guide

permission of Verifone, Inc.

The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the

accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are

for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program

before placing the software into productive use. This document, including without limitation the examples and software programs, is

supplied “As-Is.”

Verifone Inc.

1-800-Verifone

www.verifone.com

Verifone Part Number DOC475-003-EN-A, Revision A.3

V400m Terminal & Base Installation Guide

Verifone and the Verifone logo are registered trademarks of Verifone. Other brand names or trademarks associated with Verifone’s

products and services are trademarks of Verifone, Inc.

All other brand names and trademarks appearing in this manual are the property of their respective holders.

Product Warranty

For product warranty information, visit http://www.verifone.com/terms.

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