Verifone V400M4G Point of Sale Terminal User Manual Technical

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Date Submitted	2017-06-13 00:00:00
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Document Title	User Manual- Technical
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V400m Terminal & Base
Installation Guide
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Verifone Part Number DOC475-003-EN-A, Revision A.3
V400m Terminal & Base Installation Guide
© 2017 Verifone, Inc.
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of Verifone, Inc.
The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”
Verifone and the Verifone logo are registered trademarks of Verifone. Other brand names or trademarks associated with Verifone’s
products and services are trademarks of Verifone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Product Warranty
For product warranty information, visit http://www.verifone.com/terms.
Comments? Please e-mail all comments on this document to your local Verifone Support Team.
Verifone Inc.
1-800-Verifone
www.verifone.com
Verifone Part Number DOC475-003-EN-A, Revision A.3
CONTENTS
P R EF AC E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Guide Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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C HA P TE R 1
Overview V400m . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Front Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Back Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
V400m Bases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
V400m Charging Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
V400m Full-Function Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Exceptional Ease of Use and Ergonomics . . . . . . . . . . . . . . . . . . . . . . . . . .
Critical Security Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
10
10
11
11
11
12
12
13
C HA P TE R 2
Setup Selecting Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contactless Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PIN Protection Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Unpacking Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing MSAM, SIM, and Micro SD Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . .
Accessing Card Compartments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Changing or Installing an MSAM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Changing or Installing a SIM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Changing or Installing a Micro SD Card . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Loading Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cable Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cable Connections Using the FF Base. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Magnetic Stripe Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contactless Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Optional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FF Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Charging Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Periodic Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
15
16
16
16
17
17
17
18
19
20
21
22
23
23
23
24
25
26
26
26
27
C HA P TE R 3
Specifications V400m Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Unit Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
V400M TERMINAL & BASES INSTALLATION GUIDE
Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
External Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Weight. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SD Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SAM Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CTLS Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Primary Smart Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Speaker. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Battery Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Integrated Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
V400m Bases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Unit Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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29
29
29
29
29
29
29
30
30
30
30
30
30
30
31
31
31
31
31
31
31
31
32
32
C H AP T ER 4
Troubleshooting Display Panel Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Guidelines Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Transactions Fail To Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
I S . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Accessories and Documentation
Cables. . . . . . . E
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
C H AP T ER 5
Service and Support Maintenance and Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Caution and Warning Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
V400M TERMINAL & BASES INSTALLATION GUIDE
37
37
38
39
PREFACE
This guide is the primary source of information for setting up and installing the
V400m and V400m Bases.
Audience
Organization
This guide provides simple descriptions of the product features and information for
installing and configuring V400m terminals and the V400m Charging and FullFunction Bases.
This guide is organized as follows:
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Chapter 1, Overview. Provides an overview of V400m Terminal & Bases.
Chapter 2, Setup. Explains how to set up and install the V400m Terminal & Bases
and establish connections with other devices.
Chapter 3, Specifications. Discusses the power requirements and dimensions of
the V400m Terminal & Bases.
Chapter 4, Troubleshooting Guidelines. Provides troubleshooting tips.
Chapter 5, Service and Support. Provides information on contacting your Verifone
service provider, ordering accessories or documentation from Verifone, and
maintaining the V400m Terminal & Bases.
Related
Documentation
Appendix A, Caution and Warning Messages. Shows the UL/cUL certificationcompliant translations of all Warning and Caution messages in this installation
guide.
To learn more about the V400m and V400m Bases, please refer to the following
documents and their associated Verifone Part Numbers (VPN):
V400m Plus 3G Certifications and Regulations
DOC475-001-EN
V400m Quick Installation Guide
DOC475-002-EN
V400m Reference Guide
DOC475-004-EN
V400m B-Charging Quick Installation Guide
DOC475-006-EN
V400m B-FF Quick Installation Guide
DOC475-007-EN
V400m Base C and FF Certifications & Regulations Sheet
DOC475-011-EN
V400m Plus 4G Certifications and Regulations
DOC475-031-EN
V400M TERMINAL & BASES INSTALLATION GUIDE
P REFACE
Guide Conventions
Guide
Conventions
Please refer to the following document conventions for quickly identifying special
formatting.
Table 1 describes these conventions and provides examples of their use.
Table 1
Document Conventions
Convention
Meaning
Example
Blue
Text in blue indicates terms that
are cross-references.
See Guide Conventions.
Italics
Italic typeface indicates book
titles or emphasis.
You must not use this unit
underwater.
The pencil icon is used to
highlight important information.
RS-232-type devices do not work
on the V400m Terminal & Bases
communication port.
NOTE
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CAUTION
The caution symbol indicates
hardware or software failure, or
loss of data.
The unit is not waterproof or
dustproof, and is intended for
indoor use only.
WARNING
The lightning symbol is used as a
warning when bodily injury might
occur.
Due to risk of shock do not use
the unit near water.
Acronym Definitions Please refer to Table 2 for the acronyms used in this manual.
Table 2
Acronym Definitions
Acronym
Definitions
3DES
Triple Data Encryption Algorithm
AC
Alternating Current
ANSI
American National Standards Institute
cUL
Underwriters' Laboratories of Canada
DC
Direct Current
DUKPT
Derived Unique Key Per Transaction Method as defined in the
VISA’s POS Equipment Requirement: PIN processing and Data
Authentication, International Version 1.0, August 1988
ECR
Electronic Cash Register
EMV
Europay, MasterCard, and Visa
HSPA
High Speed Packet Access
ISO
International Organization for Standardization
MRA
Merchandise Return Authorization
MSAM
Multiple Secure Access Module
LAN
Local Area Network
LCD
Liquid Crystal Display
LED
Light-Emitting Diode
V400M TERMINAL & BASES INSTALLATION GUIDE
P REFACE
Guide Conventions
Table 2
Acronym Definitions (continued)
Acronym
Definitions
LTE
Long-Term Evolution
PED
PIN Entry Device
PIN
Personal Identification Number
POS
Point-of-Sale
RS-232
Recommend Standard number 232
SAM
Secure Access Module
SD
Secure Digital
UL
Underwriters Laboratories
USB
Universal Serial Bus
VPN
Verifone Part Number
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V400M TERMINAL & BASES INSTALLATION GUIDE
P REFACE
Guide Conventions
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V400M TERMINAL & BASES INSTALLATION GUIDE
CHAPTER 1
Overview
This chapter describes the features of the V400m and the V400m Bases.
V400m
The V400m is Verifone’s next generation integrated retail PINpad device. Its
touchscreen functionality and sophisticated design is perfect for high-end retail
establishments.
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The V400m is a consumer-facing handheld device. The product’s design is
equally appealing as a handheld PINpad and robust enough to look and function
appropriately in a fixed mount setting.
The V400m can utilize over-the-air connectivity, facilitating mobile telephony
technology for sending and receiving data, using existing operator-provided 3G or
4G infrastructure:
•
V400m Plus 3G - provides third-generation High Speed Packet Access
(HSPA) connectivity.
•
V400m Plus 4G - provides fourth-generation Long Term Evolution (LTE)
connectivity.
This guide provides an introduction and basic setup procedures for both 3G and
4G terminals, and will indicate where instructions vary for different models.
THERMAL PRINTER
TOUCHSCREEN DISPLAY
AND CTLS AREA
MAGNETIC
STRIP
READER
SECURE KEYPAD
CANCEL KEY
BACKSPACE KEY
SMART CARD
READER
Figure 1
ENTER KEY
V400m Front
V400M TERMINAL & BASES INSTALLATION GUIDE
O VERVIEW
V400m
Front Functions The V400m includes the following features:
•
Capacitive touch LCD display and CTLS tap area
•
Smart card reader
•
Magnetic card reader
•
Integrated thermal printer
•
Secure keypad supporting 4x4 matrix containing 0-9, *, #, Cancel, Backspace/
Clear, and Enter keys.
•
Dual-function Backspace/Clear key.
•
Customer-entry for Cancel and Enter keys.
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Back Functions After removing the rear cover and battery, the underside of the V400m Plus 3G
shows the following:
CHARGING
STAND
PORT
MICRO SD SLOT
SIM
SLOTS
MSAM SLOTS
POWER PORT
USB PORT
SPEAKER
Figure 2
10
V400m Underside
•
A Micro SD slot
•
Dual MSAM slots to support stored-value card programs or other merchant
card requirements
•
Dual SIM Card compartments
V400M TERMINAL & BASES INSTALLATION GUIDE
O VERVIEW
V400m Bases
V400m Bases
The V400m Base provides a stable mounted platform for the V400m terminal. The
Base comes in two versions:
•
V400m Charging Base
•
V400m Full-Function Base
The Charging Base supports charging only with no communication functionality.
The Full-Function (FF) Base supports several connectivity options and provides
serial connection for peripherals (like ECR, check reader, barcode reader, etc.).
The USB host port is for maintenance purposes and supports a USB flash drive.
V400m Charging The Charging Base accommodates and supplies power to the V400m Plus 3G
Base and V400m Plus 4G portable terminals.
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TERMINAL CHARGING POINTS
EXTERNAL POWER PORT
Figure 3
V400m Charging Base, Front and Rear
V400m Full- The FF Base supports any failover communication via dial up and Ethernet
Function Base connections for V400m Plus 3G and V400m Plus 4G units. The failover will be
supported in all network interfaces available in a terminal.
TERMINAL CHARGING POINTS
TELEPHONE PORT
BLUETOOTH
PAIRING
BUTTON
USB HOST PORT
USB DEVICE PORT
RS232 PORT
Figure 4
ETHERNET
PORT
EXTERNAL
POWER PORT
V400m FF Base, Front and Rear
V400M TERMINAL & BASES INSTALLATION GUIDE
11
O VERVIEW
Features and Benefits
The FF Base supports a minimum of seven simultaneous terminal connections via
Bluetooth (BT) as well as the following:
Features and
Benefits
•
10/100M Ethernet
•
56K modem
•
WiFi
•
Wireless 3G (HSPA) and 4G (LTE)
•
USB host
•
USB device
The V400m terminal and Bases provide the following functionality:
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Exceptional Ease of •
Use and •
Ergonomics
•
12
Touch screen enables easy menu control and signature capture.
Battery-powered for mobility and portable operation.
Integrated thermal printer for fast transaction processing.
•
Large, hard-rubber keys provide improved tactile feedback.
•
3.5” capacitive touch screen display.
•
3G capability (for V400m Plus 3G only).
•
4G functionality (for V400m Plus 4G only).
•
WiFi-, and Bluetooth-capable.
•
Intuitive keypad interface simplify training and reduce support requests.
•
Connects with most POS payment terminals, PCs, and ECRs.
•
Supports payment transactions in a variety of payment environments.
•
Rugged and reliable design absorbs hard knocks found at point-of-sale
counters.
•
Sleek and stylish shape occupies minimal counter space.
•
Bold, ergonomic design fits comfortably in the palm of a hand.
•
Optional Charging or Full-Function Bases expand functionality while providing
a stable, battery-charging platform.
V400M TERMINAL & BASES INSTALLATION GUIDE
O VERVIEW
Features and Benefits
Critical Security •
Protection
Offers a choice of Master/Session or DUKPT key-management methods to
protect PIN-based transactions.
•
Offers secure, reliable PIN input for expanding range of PIN-based
transactions.
•
PCI 5.x-compliant for secure solutions, meeting the PED standard.
•
Meets ISO and ANSI standards for PIN encryption, key management, and
MAC.
•
Key injection simplified and secured with Verifone’s SecureKit key loading
software.
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V400M TERMINAL & BASES INSTALLATION GUIDE
13
O VERVIEW
Features and Benefits
14
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V400M TERMINAL & BASES INSTALLATION GUIDE
CHAPTER 2
Setup
This chapter describes the setup procedure for the V400m Terminal & Bases, in
the following sections:
•
Selecting Location
•
PIN Protection Guidelines
•
Unpacking Shipping Carton
•
Installing MSAM, SIM, and Micro SD Cards
•
Loading Printer Paper
•
Power Supply
•
Cable Connections
•
Smart Card Reader
•
Magnetic Stripe Card Reader
•
Contactless Transactions
•
Optional Accessories
•
Periodic Inspection
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Selecting
Location
Use the following guidelines to select the best location for the V400m Terminal &
Bases device.
To Select a Location
Choose a location convenient for both merchant and client:
•
Far from heavy metal objects,
•
A flat support surface such as a countertop or a table,
•
Near a power outlet and the terminal or computer that connects to the V400m
Terminal & Bases.
WARNING
For safety, do not string cables or cords across a walkway.
Environmental •
Factors
•
Do not use the unit where there is high heat, dust, humidity, moisture, or
caustic chemicals or oils.
Keep the unit away from direct sunlight and anything that radiates heat, such
as a stove or a motor.
V400M TERMINAL & BASES INSTALLATION GUIDE
15
S ETUP
PIN Protection Guidelines
•
CAUTION
The V400m Terminal & Bases is not waterproof or dustproof and is intended for
indoor use only. Any damage to the unit from exposure to rain or dust can void any
warranty.
Electrical •
Considerations •
•
WARNING
Do not use the V400m Terminal & Bases outdoors.
Avoid using this product during electrical storms.
Do not use the V400m Terminal & Bases unit near water or in moist
conditions.
Disconnect the device from its POS terminal before cleaning.
Due to risk of electrical shock or terminal damage, do not use the terminal near
water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet
basement, or near a swimming pool. Also, avoid using this product during
electrical storms. Avoid locations near electrical appliances or other devices that
cause excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, neon signs, high frequency or magnetic security devices, or electric
motors).
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Contactless Avoid having metallic objects in proximity of the contactless antenna. If you need
Considerations to mount the terminal to vertical or inclined surfaces, use a flat, non-metallic
mounting plate.
CAUTION
PIN Protection
Guidelines
Using an enclosed metal frame or mount may negatively affect contactless
performance
The V400m Plus 3G and V400m Plus 4G are handover devices. Always exercise
extreme caution when conducting transactions, especially during PIN entry:
•
Hand the terminal directly to the cardholder for PIN entry.
•
Encourage the cardholder to hold the terminal close to avoid others from
seeing the information being entered.
Verifone also recommends instructing the cardholder regarding safe PIN-entry.
This can be done with a combination of:
16
•
Signage on the PED
•
Prompts on the display, possibly with a click-through screen
•
Literature at the point of sale
•
A logo for safe PIN-entry process.
V400M TERMINAL & BASES INSTALLATION GUIDE
S ETUP
Unpacking Shipping Carton
Unpacking
Shipping Carton
Carefully inspect the shipping carton and its contents for possible tampering or
damage.
1 Remove the V400m Terminal & Bases unit from the shipping carton. The
standard package contains the PIN pad, power pack, battery, and printer
paper roll. Refer Accessories and Documentation to for more information
about V400m Terminal & Bases related accessories.
CAUTION
This device is a secure product and any tampering can cause it to cease to
function or operate in an unsecured manner.
2 Remove any protective plastic wrap and place the unit on a table or
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countertop.
3 Remove the clear protective film from the display.
4 Replace all the packing materials, close the lid, and save the carton for
repacking or moving the V400m Terminal & Bases unit in the future.
WARNING
Installing
MSAM, SIM, and
Micro SD Cards
CAUTION
Do not use a unit that has been tampered with or otherwise damaged. This unit
comes equipped with tamper-evident label. If a label or component appears
damaged, immediately notify the shipping company and your Verifone
representative or service provider.
You may need to install or replace the multiple security access module (MSAM),
Micro Secure Digital (SD) and Subscriber Identity Module (SIM) cards.
Observe standard precautions in handling electrostatically sensitive devices.
Electrostatic discharges can damage the equipment. Verifone recommends using
a grounded anti-static wrist strap.
Accessing Card Use the following procedure in order to access the cardholder compartment.
Compartments
1 Place the terminal face down on a soft and clean surface to protect the lens
from scratches.
2 Slide the compartment lock to the right and lift the compartment cover.
V400M TERMINAL & BASES INSTALLATION GUIDE
17
S ETUP
Installing MSAM, SIM, and Micro SD Cards
3 Remove the battery and place in a secure location.
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Figure 5
NOTE
Accessing Cardholders
Aside from using the pull tab to remove the battery from the compartment, you can
also use the recessed areas on the lower portion of the battery to leverage the
battery out.
4 The MSAM, SD and SIM cardholders are now accessible.
Changing or To change or install an MSAM card:
Installing an MSAM
1 Follow steps 1 to 3 of Accessing Card Compartments to get to the MSAM
Card
cardholder.
Figure 6
NOTE
Inserting MSAM Card
The V400m Terminal & Bases supports two MSAM cards in a side-by-side
configuration.
2 Push in the old MSAM card, if any, to release it from the slot.
3 Carefully insert the new MSAM card carefully into the slot facedown (with the
gold contacts facing downward).
18
V400M TERMINAL & BASES INSTALLATION GUIDE
S ETUP
Installing MSAM, SIM, and Micro SD Cards
4 If you are finished replacing or inserting cards, replace the battery and
terminal rear cover. Lock the cover by sliding the tab to the left.
Changing or To change or install SIM cards:
Installing a SIM
1 Use steps 1 to 3 of Accessing Card Compartments to get to the SIM
Card
cardholder.
NOTE
The V400m supports two SIM cards in a side-by-side configuration.
2 Unlock the cardholder and swing upwards to allow the insertion or removal of
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cards.
3 Remove the old card, if any, and install the SIM card by carefully sliding it into
the slot (with the gold contacts facing outward) until fully inserted.
Figure 7
Inserting SIM Card
4 Turn the cardholder back in place and slide the cover to lock the cardholder.
5 If you are finished replacing or inserting cards, replace the battery and
terminal rear cover. Lock the cover by sliding the tab to the left.
V400M TERMINAL & BASES INSTALLATION GUIDE
19
S ETUP
Installing MSAM, SIM, and Micro SD Cards
Changing or To change or install a Micro SD card:
Installing a Micro
1 Follow steps 1 to 3 of Accessing Card Compartments to get to the Micro SD
SD Card
cardholder.
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Figure 8
Inserting Micro SD Card
2 Unlock the cardholder and turn upwards to allow the insertion or removal of
cards.
3 Remove the old card, if any and insert the Micro SD card carefully into the
cardholder (with the gold contacts facing outward) and turn the cardholder
back in place.
20
4 Slide the cover to lock the cardholder closed.
5 If you are finished replacing or inserting cards, replace the battery and
terminal rear cover. Lock the cover by sliding the tab to the left.
V400M TERMINAL & BASES INSTALLATION GUIDE
S ETUP
Loading Printer Paper
Loading Printer
Paper
Use the following steps to load a roll of 57mm x 40mm thermal printer paper into
the compartment.
1 Unlock the paper compartment by pulling up the latch and swinging the door
downwards.
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Figure 9
Opening Printer Paper Door
2 Load the paper roll as shown in Figure 10, with the edge of the paper on the
top of the roll.
Figure 10
Procedure for Loading Paper Roll
3 Pull a length of paper up over the serrated cutter and close the compartment
door.
CAUTION
Before processing transactions in battery mode, make sure you have more than
10% battery life. Do not risk losing transaction data or printing capabilities,
connect the terminal to the power pack if battery level is below 10%.
V400M TERMINAL & BASES INSTALLATION GUIDE
21
S ETUP
Power Supply
Power Supply
Not all configurations and device contexts require the use of a power supply –
Verifone ships power supply with the terminal as required.
Contact your Verifone representative If you have changed the context in which the
terminal is used or have questions about which power supply should be used.
CAUTION
Using an incorrectly rated power supply can damage the unit or cause it not to
work properly. Use only a power pack with VPN PWR475-010-01-A (see Service
and Support for detailed power supply specifications).
Disconnect the power pack cord from the power outlet before connecting a power
supply. Connect and route all cables between the terminal, ECR, and PC before
plugging the power pack cord into a wall outlet or surge protector.
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WARNING
NOTE
Figure 11
Connecting the Power Pack
Do not plug the power pack into an outdoor outlet or operate the terminal
outdoors. Disconnecting power during a transaction can cause transaction data
files not yet stored in memory to be lost.
Verifone recommends installing a power surge protector to protect against
possible damage caused by lightning strikes and electrical surges.
When the terminal has power and an application is loaded, the application starts
after the initial Verifone copyright screen and displays a unique copyright screen.
If no application is loaded, DOWNLOAD NEEDED appears on the display after
the initial Verifone copyright screen.
22
V400M TERMINAL & BASES INSTALLATION GUIDE
S ETUP
Cable Connections
Cable
Connections
The V400m Full-Function Base can utilize several types of cable connections.
Cable Connections To connect the terminal to other devices via Ethernet, RS-232, and USB, use the
Using the FF Base V400m FF Base. The FF Base provides a standard RJ-45 LAN socket, RS-232
port, a mini-USB port. The V400m terminal must be docked on the base to utilize
cable connectivity
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Figure 12
FF Base, Front and Rear View
The FF Base features the following port configuration:
Smart Card
Reader
Cable
Configuration
Ethernet port
RJ-45 socket (for connecting PIN Pad to LAN infrastructure)
RS232 port
RS232 socket (for connecting PIN Pad to LAN infrastructure)
USB ports
Micro USB and type A USB
The smart card transaction procedure can vary depending on the application.
Verify the proper procedure with your application provider before performing a
smart card transaction.
Figure 13
Using the Smart Card Reader
V400M TERMINAL & BASES INSTALLATION GUIDE
23
S ETUP
Magnetic Stripe Card Reader
Conducting a Smart To conduct a smart card transaction:
Card Transaction
1 Position the smart card with the gold contacts facing upward.
2 Insert the card into the smart card reader slot in a smooth, continuous motion
until it seats firmly.
3 Remove the card when the display indicates the transaction is completed.
CAUTION
Magnetic Stripe
Card Reader
Leave the smart card in the card reader until the transaction is completed.
Premature removal can void the transaction.
The V400m has a magnetic card reader with a triple-track stripe reader. This gives
the unit greater reliability over a wide range of swipe speeds and operating
environments.
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OR
Figure 14
Using the Magnetic Stripe Card Reader
Conducting a Credit/ To conduct a credit or debit card transaction:
Debit Card
Transaction 1 Position a magnetic card with the stripe facing the keypad.
2 Swipe it through the magnetic card reader downwards or upwards. The reader
can read the card from either direction.
24
V400M TERMINAL & BASES INSTALLATION GUIDE
S ETUP
Contactless Transactions
Contactless
Transactions
The V400m supports contactless transactions through an integrated contactless
module. The terminal only becomes active for contactless smart card transactions
when initialized by an application.
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Figure 15
Contactless Transaction
Performing To perform a contactless smart card transaction:
Contactless
Transactions 1 Gently tap the card onto or hold the card (within 4 cm) against the surface of
the display.
2 An activated LED visual on the display accompanied by a short beeping sound
indicates a successful transaction.
V400M TERMINAL & BASES INSTALLATION GUIDE
25
S ETUP
Optional Accessories
Optional
Accessories
These accessories can be used to further enhance the device’s functionality. See
Accessories and Documentation for additional information.
FF Base The FF Base (VPN M475-S02-08) provides Bluetooth (BT) v4.2 as well as All BT
v4.1 features. It also supplies power, Dial up, Ethernet, USB Host and USB
Device, plus powered RS232 connection.
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TELEPHONE
PORT
Figure 16
USB
HOST
PORT
USB NETWORK
DEVICE PORT
PORT
RS232
PORT
V400m FF Base Connections
Charging Base The Charging Base (VPN M475-S02-00) provides a stable dock plus power
charging for the V400m Plus 3G terminal.
Figure 17
26
V400m Charging Base Power Connection
V400M TERMINAL & BASES INSTALLATION GUIDE
S ETUP
Periodic Inspection
Periodic
Inspection
NOTE
Periodically inspect the terminal and base for possible tampering. Signs of
tampering may include:
•
Wires protruding from the devices.
•
Foreign objects inserted into the smart card or mag stripe slot.
•
Signs of damage to the tamper-evident label.
•
Warning message on the device display.
If any device is found in tamper state, please remove it immediately from service.
Keep it available for potential forensic investigation, and notify your company
security officer and your local Verifone representative or service provider. For
more information on contacting Verifone, refer to Service and Support.
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V400M TERMINAL & BASES INSTALLATION GUIDE
27
S ETUP
Periodic Inspection
28
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V400M TERMINAL & BASES INSTALLATION GUIDE
CHAPTER 3
Specifications
This chapter discusses power requirements, dimensions, and other specifications
of the V400m Terminal & Bases.
V400m Terminal
Refer to the following specifications for the V400m terminal:
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Unit Power
Requirements
•
Operating Power:
5 V DC, 2.2 A
Temperature
•
Operating temperature:
0° to 50° C (32° to 122° F)
•
Storage temperature:
-20° to 60° C (-4° to 140° F)
Humidity
•
Relative humidity:
5% to 93% (RH non-condensing)
External
Dimensions
•
Length:
•
Width:
72.75 mm (2.86 in)
•
Depth:
56.85 mm (2.23 in)
Weight
•
Unit weight:
Processor
•
32-bit ARM Cortex-A9 RISC Microprocessor
•
600MHz clock speed
Memory
•
8 Gb (LPDDR2: 4 Gb, NAND Flash: 4Gb)
SD Memory
•
4bit SDIO interface
•
Up to 192Mbit/sec (24MByte/sec) in High-Speed SD mode 4bit data transfer
•
Speed Class: SDHC Class 2, 4, 6 and 10
•
PCI 5.X Compliant.
Security
161 mm (6.34 in)
370 g (13.05 oz)
V400M TERMINAL & BASES INSTALLATION GUIDE
29
S PECIFICATIONS
V400m Terminal
Display
SAM Card Reader
CTLS Reader
3.5” transmissive amorphous TFT LCD TFT 320 (RGB) x 480 (HVGA)
•
Independent 20X x 13Y sensing for real time touch point reporting
•
Supports signature capture by finger or stylus (5 mm)
•
I2C interface for touch controller command set
•
Primary SC reader and 2-SAMs
•
Compatible with ISO7816-3, ISO7816-10 and EMV4.3 standards
•
CTLS card operating in the RFID 13.56 MHz frequency band
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Magnetic Card
Reader
Primary Smart Card
•
Speaker
Communication
•
EMVCo, VISA, MasterCard and PBOC (qPBOC) approved
•
Triple track (tracks 1, 2, 3), high coercivity, bi-directional
•
Swipe speed at 10 IPS to 40 IPS
•
Supports Hi/Low coercivity cards
•
ISO 7816-3, 1.8 V, 3 V, 5 V
•
Synchronous and Asynchronous cards
•
EMV Approved
•
Mono speaker and with an external CODEC (TI TLV320AIC3110)
Bluetooth
•
BT class 1, 100 m range (line of sight)
•
Supports BT v4.2
WiFi
•
Supports 2.4 Ghz / 5 Ghz frequency channels
3G Radio (for V400m Plus 3G)
•
3GPP Release 6,7
•
HSPA DL 7.2 Mbps, UL 5.7 Mbps
4G Radio (for V400m Plus 4G)
30
•
3GPP Release 9
•
LTE DL 10.2 Mbps, UL 5.2 Mbps
V400M TERMINAL & BASES INSTALLATION GUIDE
S PECIFICATIONS
V400m Bases
Battery Pack
Power Pack
•
Rating: 11.2 Wh (3.85 V DC, 2890 mAH)
•
Meets IEEE1725 requirements
•
Dual input charger to support charge through power pack or base station
•
Supplied by an external universal-input 11 W power supply, compliant with
Energy Star VI.
Integrated Printer
5 V 2.2 A Output
•
100-240 V, 0.5 A, 50-60 Hz Input
•
Printing voltage: 8 Volts
•
Print Column Width: Option for printing 24/32/42 characters per line
•
Supports 57 mm W x 40 mm D paper roll
•
3DES encryption, Master/Session and DUKPT key management
•
VeriShield file authentication
•
PCI PED 5.X approved
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Security
V400m Bases
•
Charging Base
•
Provides terminal charging on a mounted stand
Full-Feature Base
•
Aside from charging, the FF Base provides:
•
10/100M Ethernet
•
56K modem
•
LE Secure feature of BT v4.2 + All BT v4.1 feature
•
USB host
•
USB device
Unit Power
Requirements
•
Operating Power:
5 V DC, 2.2 A
Temperature
•
Operating temperature:
0° to 50° C (32° to 122° F)
•
Storage temperature:
-20° to 60° C (-4° to 140° F)
•
Relative humidity:
5% to 95% (RH non-condensing)
Humidity
V400M TERMINAL & BASES INSTALLATION GUIDE
31
S PECIFICATIONS
V400m Bases
Communication
Security
32
•
10/100M Ethernet
•
56K modem
•
LE Secure feature of BT v4.2 + All BT v4.1 feature
•
USB host
•
USB device
•
PCI 5.X Compliant.
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V400M TERMINAL & BASES INSTALLATION GUIDE
CHAPTER 4
Troubleshooting Guidelines
This chapter lists typical malfunctions that may occur while operating a V400m
terminal or V400m Base and the appropriate corrective action. If the problem
persists – even after performing the outlined guidelines, or if the problem is not
described, contact your local Verifone representative for assistance.
NOTE
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The V400m terminal and V400m Base use a tamper-evident case and contains no
user-serviceable parts. Do not, under any circumstance, attempt to disassemble
the unit. Perform only those adjustments or repairs specified in this guide. For all
other services, contact your local Verifone service provider. Service conducted by
parties other than authorized Verifone representatives may void any warranty.
Display Panel Use the following steps to check the display panel:
Does Not Work 1 Check all the cable connections.
2 Check the device's AC outlet to be sure the outlet is supplying sufficient
power. Substitute the device's power pack with another power pack.
3 The device's application program might not be loaded correctly. Download the
application program and try again.
4 If the problem persists, contact your local Verifone representative.
Keypad Does Use the following steps to check the keypad:
Not Respond 1 Check the display panel. If there are no characters, or the wrong characters
are displayed, refer to Display Panel Does Not Work.
2 If the problem persists, contact your local Verifone representative.
Transactions
Fail To Process
There are several possible reasons why the unit may not be processing
transactions. Use the following steps to troubleshoot failures.
Check Magnetic Card Reader
•
Perform a test transaction using one or more different magnetic stripe cards to
ensure the problem is not a defective card.
•
Ensure that you are swiping cards properly (see Magnetic Stripe Card
Reader).
•
Process a transaction manually using the keypad instead of the card reader. If
the manual transaction works, the problem may be a defective card reader.
•
If the problem persists, contact your local Verifone representative.
V400M TERMINAL & BASES INSTALLATION GUIDE
33
TROUBLESHOOTING G UIDELINES
Transactions Fail To Process
Check Smart Card Reader
34
•
Perform a test transaction using several different smart cards to ensure the
problem is not a defective card.
•
Ensure that the card is inserted correctly (see Magnetic Stripe Card Reader).
•
Ensure the MSAM cards are properly inserted in the slots and are properly
secured (see Installing MSAM, SIM, and Micro SD Cards).
•
If the problem persists, contact your local Verifone representative.
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V400M TERMINAL & BASES INSTALLATION GUIDE
CHAPTER 5
Service and Support
Maintenance
and Cleaning
The V400m Terminal & Bases have no user-serviceable parts. Unless otherwise
instructed, do not, under any circumstances, attempt any service, adjustments, or
repairs on the unit. Disconnect power to the devices before cleaning.
To clean the units, periodically use a clean cloth, slightly dampened with water
and a drop or two of mild soap. For stubborn stains, use alcohol or an alcoholbased cleaner. For best results, use a Verifone Cleaning Kit (refer to Accessories
and Documentation).
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CAUTION
Never use thinner, trichloroethylene, or ketone-based solvents – they can
deteriorate plastic or rubber parts.
Because the V400m Terminal & Bases can be damaged by liquid, do not spray
cleaners or other solutions directly onto the keypad or display. Always apply the
cleaner to a cloth before cleaning the device.
Service Returns
For V400m Terminal & Bases equipment failures that cannot be resolved by your
help desk or service department, contact one of the following hotlines for product
service and repair information:
•
USA – Verifone Service and Support Group, 1-800-834-9133,
Monday - Friday, 8 A.M. - 7 P.M., EST
•
International – Contact your Verifone representative
Before returning V400m Terminal & Bases to Verifone, you must obtain a
Merchandise Return Authorization (MRA) number. The following procedure
describes how to return one or more V400m Terminal & Bases for repair or
replacement (U.S. customers only).
NOTE
International customers, please contact your local Verifone representative for
assistance with your service, return, or replacement.
1 Gather the following information from the printed labels on the bottom of each
V400m Terminal & Bases device to be returned:
•
Product ID, including the model and part number. For example,
“M180-08x-xx-xxx-x”
V400M TERMINAL & BASES INSTALLATION GUIDE
35
S ERVICE AND S UPPORT
Service Returns
•
Serial number (S/N xxx-xxx-xxx)
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HARDWARE ID
Figure 18
Finding the Product ID and Serial Number
2 Within the United States, call Verifone toll-free at 1-800-834-9133.
3 Select the MRA option from the automated message. The MRA department is
open Monday–Friday, 8 A.M.–7 P.M., EST.
4 Give the MRA representative the information gathered in Step 1.
If the list of serial numbers is long, you can fax the list, along with the
information gathered in Step 1, to the MRA department at 1-727-953-4172
(U.S.)
36
•
Please address the fax clearly to the attention of the
“Verifone MRA Dept.”
•
Include a telephone number where you can be reached, as well as your
fax number.
V400M TERMINAL & BASES INSTALLATION GUIDE
S ERVICE AND S UPPORT
Accessories and Documentation
•
NOTE
You will be issued MRA number(s) and the fax will be returned to you.
One MRA number must be issued for each V400m Terminal & Bases unit you
return to Verifone, even if you are returning several of the same model.
5 Describe the problem(s).
6 Provide the shipping address where the repaired or replacement unit must be
returned.
7 Keep a record of the following items:
Assigned MRA number(s).
•
The serial number assigned to the V400m Terminal & Bases device
(located at the bottom of the unit.
•
Shipping documentation, such as air bill numbers, used to trace the
shipment.
•
Model(s) returned (model numbers are located on the bottom of the unit).
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Accessories and
Documentation
•
Verifone produces accessories and documentation for the V400m Terminal &
Bases. When ordering, please refer to the part number in the left column.
•
Verifone Online Store at www.store.verifone.com
•
USA – Verifone Customer Development Center, 1-800-Verifone (837-4366)
Monday - Friday, 7 A.M. - 5 P.M., MST
•
International – Contact your Verifone representative
Cables Contact your local Verifone distributor to determine which cable fits your needs.
Base
Power Supply
Cleaning Kit
CBL282-036-XX-A
RS-232 cable (RJ45). Powered from Countertop (+12 V).
CBL282-006-01-B
Cable, VX 820 Ethernet/RS232, Dongle 1.0 M
CBL435-005-02-A
Ethernet and Mini-USB Dongle
CBL435-044-01-A
Cable, USB/Ethernet/RS232, Dongle 1.0 M
M475-S02-00
V400m B Charging Base
M475-S02-08
V400m B Full-Function (FF) Base
PWR475-010-01-A
DC power pack (US)
BPK475-001-01-A
Battery Pack (11.2 Wh, 3.85 V DC, 2890 mAh)
02746-01
Verifone Cleaning Kit
V400M TERMINAL & BASES INSTALLATION GUIDE
37
S ERVICE AND S UPPORT
Accessories and Documentation
Documentation
38
DOC475-001-EN
V400m Plus 3G Certifications and Regulations
DOC475-002-EN
V400m Quick Installation Guide
DOC475-004-EN
V400m Reference Guide
DOC475-006-EN
V400m B-Charging Quick Installation Guide
DOC475-007-EN
V400m B-FF Quick Installation Guide
DOC475-011-EN
V400m Base C and FF Certifications & Regulations Sheet
DOC475-031-EN
V400m Plus 4G Certifications and Regulations
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V400M TERMINAL & BASES INSTALLATION GUIDE
APPENDIX A
Caution and
Warning
Messages
Table 3
Caution and Warning Messages
Notice
Chapter
Warning
Setup
Caution
Setup
Caution
Setup
Warning
Setup
Caution
Products with UL/cUL certification should include French translations of Caution
and Warning notices. The following table lists all notices found in the document,
their location, and the equivalent French translations.
Setup
Page
English Text
French Text
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page
15
For safety, do not string cables or
cords across a walkway.
Par mesure de sécurité, ne pas les câbles de
chaîne ou de cordons à travers une
passerelle.
page
16
This unit is not waterproof or
dustproof, and is intended for
indoor use only. Any damage to
the unit from exposure to rain or
dust can void any warranty.
Cet appareil n'est pas étanche ou à la
poussière, et est destiné à une utilisation en
intérieur. Tout dommage à l'unité de
l'exposition à la pluie ou à la poussière peut
annuler la garantie.
page
16,
Using an enclosed metal frame or
mount may negatively affect
contactless performance.
L'utilisation d'un cadre métallique fermé ou de
montage peut affecter négativement contact
performance.
page
16
Due to risk of electrical shock or
terminal damage, do not use the
terminal near water, including a
bathtub, wash bowl, kitchen sink
or laundry tub, in a wet basement,
or near a swimming pool. Also,
avoid using this product during
electrical storms. Avoid locations
near electrical appliances or other
devices that cause excessive
voltage fluctuations or emit
electrical noise (for example, air
conditioners, neon signs,
highfrequency or magnetic
security devices, or electric
motors).
Du fait d'un risque d'électrocution ou d'une
détérioration du terminal, ne pas utiliser cet
équipement près d'une source d'eau, par
exemple près d'une baignoire, d'un lavabo,
d'un évier de cuisine ou d'un bac de lavage,
dans un sous-sol humide ou à proximité d'une
piscine. De même, éviter d’utiliser ce produit
lors des orages provoquant des coupures
électriques.Éviter de placer le terminal à
proximité d’appareils électriques ou autres
unités pouvant entraîner des fluctuations de
tension importantes ou des interférences
électriques, tels que les climatiseurs,
enseignes au néon, dispositifs de sécurité à
haute fréquence ou équipements électriques.
page
17
This device is a secure product
and any tampering can cause it to
cease to function or operate in an
unsecured manner.
Cet appareil est un produit sûr et toute
manipulation peut l'amener à cesser de
fonctionner ou fonctionner de manière non
sécurisée.
V400M TERMINAL & BASES INSTALLATION GUIDE
39
Caution and Warning Messages
Table 3
Caution and Warning Messages (continued)
Notice
Chapter
Page
Warning
Setup
Caution
Setup
French Text
page
17
Do not use a unit that has been
tampered with or otherwise
damaged. This unit comes
equipped with tamper-evident
label. If a label or component
appears damaged, immediately
notify the shipping company and
your Verifone representative or
service provider.
Ne pas utiliser un appareil qui a été altéré ou
endommagé. Cet appareil est équipé
d'étiquette d'inviolabilité. Si une étiquette ou
d'un composant semble être endommagé, en
aviser immédiatement la compagnie maritime
et votre représentant Verifone ou prestataire
de services.
page
17
Observe standard precautions in
handling electrostatically sensitive
devices. Electrostatic discharges
can damage the equipment.
Verifone recommends using a
grounded anti-static wrist strap.
Respecter les précautions standard dans la
manipulation d'appareils sensibles aux
décharges électrostatiques. Les décharges
électrostatiques peuvent endommager le
matériel. Verifone recommande d'utiliser un
bracelet anti-statique à la terre.
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Caution
Setup
page
22
Before processing transactions in
battery mode, make sure you
have more than 10% battery life.
Do not risk losing transaction data
or printing capabilities, connect
the terminal to the power pack if
battery level is below 10%.
Avant de traiter les transactions en mode
batterie, assurez-vous d'avoir plus de 10% de
la durée de vie de la batterie. Ne risque pas
de perdre les données de transaction ou les
capacités d'impression, connectez le terminal
au bloc d'alimentation si le niveau de la
batterie est inférieur à 10%.
Caution
Setup
page
22
Using an incorrectly rated power
supply can damage the unit or
cause it not to work properly. Use
only a power pack with VPN
PWR435-001-01-A.
L'utilisation d'une alimentation incorrecte peut
endommager l'appareil ou ne pas fonctionner
correctement. Utilisez uniquement un bloc
d'alimentation avec VPN PWR435-001-01-A.
page
22
Do not plug the power pack into
an outdoor outlet or operate the
terminal outdoors. Disconnecting
power during a transaction can
cause transaction data files not
yet stored in memory to be lost.
Ne branchez pas le bloc d'alimentation dans
une prise extérieure ou n'utilisez pas le
terminal à l'extérieur. La déconnexion de
l'alimentation pendant une transaction peut
entraîner la perte des fichiers de données de
transaction qui ne sont pas encore stockés
dans la mémoire.
Caution
40
English Text
Setup
V400M TERMINAL & BASES INSTALLATION GUIDE
Caution and Warning Messages
Table 3
Caution and Warning Messages (continued)
Notice
Chapter
Page
Caution
Setup
Caution
Service
and
Support
English Text
French Text
page
24
Leave the smart card in the card
reader until the transaction is
completed. Premature removal
can void the transaction.
Laissez la carte à puce dans le lecteur de
carte jusqu'à ce que la transaction soit
terminée. Le retrait prématuré peut annuler la
transaction.
page
35
Never use thinner,
trichloroethylene, or ketonebased solvents – they can
deteriorate plastic or rubber parts.
Because this device can be
damaged by liquid, do not spray
cleaners or other solutions
directly onto the keypad or
display. Always apply the cleaner
to a cloth before cleaning the
device.
N'utilisez jamais de diluant, le trichloréthylène
ou des solvants cétoniques - ils peuvent
détériorer les pièces en plastique ou en
caoutchouc. Parce que cet appareil peut être
endommagé par un liquide, ne pas vaporiser
de nettoyage ou d'autres solutions
directement sur le clavier ou l'écran. Toujours
appliquer le nettoyant sur un chiffon avant de
nettoyer l'appareil.
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V400M TERMINAL & BASES INSTALLATION GUIDE
41
Verifone, Inc.
1-800-Verifone
www.verifone.com
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V400m Terminal & Base
Installation Guide
Verifone Part Number DOC475-003-EN-A, Revision A.3
Federal Communication Commission Interference Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may
cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful
interference to radio communications.
However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the
interference by one of the following measures:


Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.

FCC Caution:
 Any changes or modifications not expressly approved by the party responsible for
compliance could void the user's authority to operate this equipment.
 This transmitter must not be co-located or operating in conjunction with any other
antenna or transmitter.
Radiation Exposure Statement:
This device meets the government’s requirements for exposure to radio waves.
This device is designed and manufactured not to exceed the emission limits for
exposure to radio frequency (RF) energy set by the Federal Communications
Commission of the U.S. Government.
The exposure standard for wireless device employs a unit of measurement known as
the Specific Absorption Rate, or SAR. The SAR limit set by the FCC is 1.6W/kg. *Tests
for SAR are conducted using standard operating positions accepted by the FCC with
the device transmitting at its highest certified power level in all tested frequency
bands.
Note: The country code selection is for non-US model only and is not available to all
US model. Per FCC regulation, all WiFi product marketed in US must fixed to US
operation channels only.
Industry Canada statement


This device complies with Industry Canada license-exempt RSS standard(s).
Operation is subject to the following two conditions:
1) this device may not cause interference, and
2) this device must accept any interference, including interference that may
cause undesired operation of the device.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux
appareils radio exempts de licence. L'exploitation est autorisée aux deux
conditions suivantes:
1) l'appareil ne doit pas produire de brouillage, et
2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi,
même si le brouillage est susceptible d'en compromettre le fonctionnement.


This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du
Canada.

This device and its antenna(s) must not be co-located or operating in conjunction
with any other antenna or transmitter, except tested built-in radios.
Cet appareil et son antenne ne doivent pas être situés ou fonctionner en
conjonction avec une autre antenne ou un autre émetteur, exception faites des
radios intégrées qui ont été testées.



The County Code Selection feature is disabled for products marketed in the US/
Canada.
La fonction de sélection de l'indicatif du pays est désactivée pour les produits
commercialisés aux É tats-Unis et au Canada.
Radiation Exposure Statement:
The product comply with the Canada portable RF exposure limit set forth for an
uncontrolled environment and are safe for intended operation as described in this
manual. The further RF exposure reduction can be achieved if the product can be
kept as far as possible from the user body or set the device to lower output power if
such function is available.
Déclaration d'exposition aux radiations:
Le produit est conforme aux limites d'exposition pour les appareils portables RF pour
les Etats-Unis et le Canada établies pour un environnement non contrôlé.
Le produit est sûr pour un fonctionnement tel que décrit dans ce manuel. La réduction
aux expositions RF peut être augmentée si l'appareil peut être conservé aussi loin
que possible du corps de l'utilisateur ou que le dispositif est réglé sur la puissance de
sortie la plus faible si une telle fonction est disponible.
Caution :
1) the device for operation in the band 5150-5250 MHz is only for indoor use to
reduce the potential for harmful interference to co-channel mobile satellite
2)
3)
4)
5)
systems;
the maximum antenna gain permitted for devices in the bands 5250-5350 MHz
and 5470-5725 MHz shall comply with the e.i.r.p. limit; and
the maximum antenna gain permitted for devices in the band 5725-5825 MHz
shall comply with the e.i.r.p. limits specified for point-to-point and non
point-to-point operation as appropriate.
the worst-case tilt angle(s) necessary to remain compliant with the e.i.r.p. elevation
mask requirement set forth in Section 6.2.2(3) shall be clearly indicated.
Users should also be advised that high-power radars are allocated as primary
users (i.e. priority users) of the bands 5250-5350 MHz and 5650-5850 MHz and
that these radars could cause interference and/or damage to LE-LAN devices.
Avertissement:
1) les dispositifs fonctionnant dans la bande 5150-5250 MHz sont réservés
uniquement pour une utilisation à l’intérieur afin de réduire les risques de
brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes
canaux;
2) le gain maximal d’antenne permis pour les dispositifs utilisant les bandes
5250-5350 MHz
et 5470-5725 MHz doit se conformer à la limite de p.i.r.e.;
3) le gain maximal d’antenne permis (pour les dispositifs utilisant la bande
4)
5725-5825 MHz) doit se conformer à la limite de p.i.r.e. spécifiée pour
l’exploitation point à point et non point à point, selon le cas.
les pires angles d’inclinaison nécessaires pour rester conforme à l’exigence de la
p.i.r.e. applicable au masque d’élévation, et énoncée à la section 6.2.2 3), doivent
être clairement indiqués.
5)
De plus, les utilisateurs devraient aussi être avisés que les utilisateurs de radars
de haute puissance sont désignés utilisateurs principaux (c.-à-d., qu’ils ont la
priorité) pour les bandes 5250-5350 MHz
et 5650-5850 MHz et que ces radars pourraient causer du brouillage et/ou des
dommages aux dispositifs LAN-EL.

---

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V400m Terminal & Base
Installation Guide
O T
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Verifone Part Number DOC475-003-EN-A, Revision A.3
V400m Terminal & Base Installation Guide
© 2017 Verifone, Inc.
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of Verifone, Inc.
The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”
Verifone and the Verifone logo are registered trademarks of Verifone. Other brand names or trademarks associated with Verifone’s
products and services are trademarks of Verifone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Product Warranty
For product warranty information, visit http://www.verifone.com/terms.
Comments? Please e-mail all comments on this document to your local Verifone Support Team.
Verifone Inc.
1-800-Verifone
www.verifone.com
Verifone Part Number DOC475-003-EN-A, Revision A.3
CONTENTS
P R EF AC E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Guide Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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C HA P TE R 1
Overview V400m . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Front Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Back Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
V400m Bases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
V400m Charging Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
V400m Full-Function Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Exceptional Ease of Use and Ergonomics . . . . . . . . . . . . . . . . . . . . . . . . . .
Critical Security Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
10
10
11
11
11
12
12
13
C HA P TE R 2
Setup Selecting Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contactless Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PIN Protection Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Unpacking Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing MSAM, SIM, and Micro SD Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . .
Accessing Card Compartments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Changing or Installing an MSAM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Changing or Installing a SIM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Changing or Installing a Micro SD Card . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Loading Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cable Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cable Connections Using the FF Base. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Magnetic Stripe Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contactless Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Optional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FF Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Charging Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Periodic Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
15
16
16
16
17
17
17
18
19
20
21
22
23
23
23
24
25
26
26
26
27
C HA P TE R 3
Specifications V400m Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Unit Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
V400M TERMINAL & BASES INSTALLATION GUIDE
Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
External Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Weight. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SD Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SAM Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CTLS Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Primary Smart Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Speaker. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Battery Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Integrated Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
V400m Bases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Unit Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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29
29
29
29
29
29
29
30
30
30
30
30
30
30
31
31
31
31
31
31
31
31
32
32
C H AP T ER 4
Troubleshooting Display Panel Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Guidelines Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Transactions Fail To Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
I S . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Accessories and Documentation
Cables. . . . . . . E
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
C H AP T ER 5
Service and Support Maintenance and Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Caution and Warning Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
V400M TERMINAL & BASES INSTALLATION GUIDE
37
37
38
39
PREFACE
This guide is the primary source of information for setting up and installing the
V400m and V400m Bases.
Audience
Organization
This guide provides simple descriptions of the product features and information for
installing and configuring V400m terminals and the V400m Charging and FullFunction Bases.
This guide is organized as follows:
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Chapter 1, Overview. Provides an overview of V400m Terminal & Bases.
Chapter 2, Setup. Explains how to set up and install the V400m Terminal & Bases
and establish connections with other devices.
Chapter 3, Specifications. Discusses the power requirements and dimensions of
the V400m Terminal & Bases.
Chapter 4, Troubleshooting Guidelines. Provides troubleshooting tips.
Chapter 5, Service and Support. Provides information on contacting your Verifone
service provider, ordering accessories or documentation from Verifone, and
maintaining the V400m Terminal & Bases.
Related
Documentation
Appendix A, Caution and Warning Messages. Shows the UL/cUL certificationcompliant translations of all Warning and Caution messages in this installation
guide.
To learn more about the V400m and V400m Bases, please refer to the following
documents and their associated Verifone Part Numbers (VPN):
V400m Plus 3G Certifications and Regulations
DOC475-001-EN
V400m Quick Installation Guide
DOC475-002-EN
V400m Reference Guide
DOC475-004-EN
V400m B-Charging Quick Installation Guide
DOC475-006-EN
V400m B-FF Quick Installation Guide
DOC475-007-EN
V400m Base C and FF Certifications & Regulations Sheet
DOC475-011-EN
V400m Plus 4G Certifications and Regulations
DOC475-031-EN
V400M TERMINAL & BASES INSTALLATION GUIDE
P REFACE
Guide Conventions
Guide
Conventions
Please refer to the following document conventions for quickly identifying special
formatting.
Table 1 describes these conventions and provides examples of their use.
Table 1
Document Conventions
Convention
Meaning
Example
Blue
Text in blue indicates terms that
are cross-references.
See Guide Conventions.
Italics
Italic typeface indicates book
titles or emphasis.
You must not use this unit
underwater.
The pencil icon is used to
highlight important information.
RS-232-type devices do not work
on the V400m Terminal & Bases
communication port.
NOTE
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CAUTION
The caution symbol indicates
hardware or software failure, or
loss of data.
The unit is not waterproof or
dustproof, and is intended for
indoor use only.
WARNING
The lightning symbol is used as a
warning when bodily injury might
occur.
Due to risk of shock do not use
the unit near water.
Acronym Definitions Please refer to Table 2 for the acronyms used in this manual.
Table 2
Acronym Definitions
Acronym
Definitions
3DES
Triple Data Encryption Algorithm
AC
Alternating Current
ANSI
American National Standards Institute
cUL
Underwriters' Laboratories of Canada
DC
Direct Current
DUKPT
Derived Unique Key Per Transaction Method as defined in the
VISA’s POS Equipment Requirement: PIN processing and Data
Authentication, International Version 1.0, August 1988
ECR
Electronic Cash Register
EMV
Europay, MasterCard, and Visa
HSPA
High Speed Packet Access
ISO
International Organization for Standardization
MRA
Merchandise Return Authorization
MSAM
Multiple Secure Access Module
LAN
Local Area Network
LCD
Liquid Crystal Display
LED
Light-Emitting Diode
V400M TERMINAL & BASES INSTALLATION GUIDE
P REFACE
Guide Conventions
Table 2
Acronym Definitions (continued)
Acronym
Definitions
LTE
Long-Term Evolution
PED
PIN Entry Device
PIN
Personal Identification Number
POS
Point-of-Sale
RS-232
Recommend Standard number 232
SAM
Secure Access Module
SD
Secure Digital
UL
Underwriters Laboratories
USB
Universal Serial Bus
VPN
Verifone Part Number
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V400M TERMINAL & BASES INSTALLATION GUIDE
P REFACE
Guide Conventions
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V400M TERMINAL & BASES INSTALLATION GUIDE
CHAPTER 1
Overview
This chapter describes the features of the V400m and the V400m Bases.
V400m
The V400m is Verifone’s next generation integrated retail PINpad device. Its
touchscreen functionality and sophisticated design is perfect for high-end retail
establishments.
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The V400m is a consumer-facing handheld device. The product’s design is
equally appealing as a handheld PINpad and robust enough to look and function
appropriately in a fixed mount setting.
The V400m can utilize over-the-air connectivity, facilitating mobile telephony
technology for sending and receiving data, using existing operator-provided 3G or
4G infrastructure:
•
V400m Plus 3G - provides third-generation High Speed Packet Access
(HSPA) connectivity.
•
V400m Plus 4G - provides fourth-generation Long Term Evolution (LTE)
connectivity.
This guide provides an introduction and basic setup procedures for both 3G and
4G terminals, and will indicate where instructions vary for different models.
THERMAL PRINTER
TOUCHSCREEN DISPLAY
AND CTLS AREA
MAGNETIC
STRIP
READER
SECURE KEYPAD
CANCEL KEY
BACKSPACE KEY
SMART CARD
READER
Figure 1
ENTER KEY
V400m Front
V400M TERMINAL & BASES INSTALLATION GUIDE
O VERVIEW
V400m
Front Functions The V400m includes the following features:
•
Capacitive touch LCD display and CTLS tap area
•
Smart card reader
•
Magnetic card reader
•
Integrated thermal printer
•
Secure keypad supporting 4x4 matrix containing 0-9, *, #, Cancel, Backspace/
Clear, and Enter keys.
•
Dual-function Backspace/Clear key.
•
Customer-entry for Cancel and Enter keys.
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Back Functions After removing the rear cover and battery, the underside of the V400m Plus 3G
shows the following:
CHARGING
STAND
PORT
MICRO SD SLOT
SIM
SLOTS
MSAM SLOTS
POWER PORT
USB PORT
SPEAKER
Figure 2
10
V400m Underside
•
A Micro SD slot
•
Dual MSAM slots to support stored-value card programs or other merchant
card requirements
•
Dual SIM Card compartments
V400M TERMINAL & BASES INSTALLATION GUIDE
O VERVIEW
V400m Bases
V400m Bases
The V400m Base provides a stable mounted platform for the V400m terminal. The
Base comes in two versions:
•
V400m Charging Base
•
V400m Full-Function Base
The Charging Base supports charging only with no communication functionality.
The Full-Function (FF) Base supports several connectivity options and provides
serial connection for peripherals (like ECR, check reader, barcode reader, etc.).
The USB host port is for maintenance purposes and supports a USB flash drive.
V400m Charging The Charging Base accommodates and supplies power to the V400m Plus 3G
Base and V400m Plus 4G portable terminals.
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TERMINAL CHARGING POINTS
EXTERNAL POWER PORT
Figure 3
V400m Charging Base, Front and Rear
V400m Full- The FF Base supports any failover communication via dial up and Ethernet
Function Base connections for V400m Plus 3G and V400m Plus 4G units. The failover will be
supported in all network interfaces available in a terminal.
TERMINAL CHARGING POINTS
TELEPHONE PORT
BLUETOOTH
PAIRING
BUTTON
USB HOST PORT
USB DEVICE PORT
RS232 PORT
Figure 4
ETHERNET
PORT
EXTERNAL
POWER PORT
V400m FF Base, Front and Rear
V400M TERMINAL & BASES INSTALLATION GUIDE
11
O VERVIEW
Features and Benefits
The FF Base supports a minimum of seven simultaneous terminal connections via
Bluetooth (BT) as well as the following:
Features and
Benefits
•
10/100M Ethernet
•
56K modem
•
WiFi
•
Wireless 3G (HSPA) and 4G (LTE)
•
USB host
•
USB device
The V400m terminal and Bases provide the following functionality:
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Exceptional Ease of •
Use and •
Ergonomics
•
12
Touch screen enables easy menu control and signature capture.
Battery-powered for mobility and portable operation.
Integrated thermal printer for fast transaction processing.
•
Large, hard-rubber keys provide improved tactile feedback.
•
3.5” capacitive touch screen display.
•
3G capability (for V400m Plus 3G only).
•
4G functionality (for V400m Plus 4G only).
•
WiFi-, and Bluetooth-capable.
•
Intuitive keypad interface simplify training and reduce support requests.
•
Connects with most POS payment terminals, PCs, and ECRs.
•
Supports payment transactions in a variety of payment environments.
•
Rugged and reliable design absorbs hard knocks found at point-of-sale
counters.
•
Sleek and stylish shape occupies minimal counter space.
•
Bold, ergonomic design fits comfortably in the palm of a hand.
•
Optional Charging or Full-Function Bases expand functionality while providing
a stable, battery-charging platform.
V400M TERMINAL & BASES INSTALLATION GUIDE
O VERVIEW
Features and Benefits
Critical Security •
Protection
Offers a choice of Master/Session or DUKPT key-management methods to
protect PIN-based transactions.
•
Offers secure, reliable PIN input for expanding range of PIN-based
transactions.
•
PCI 5.x-compliant for secure solutions, meeting the PED standard.
•
Meets ISO and ANSI standards for PIN encryption, key management, and
MAC.
•
Key injection simplified and secured with Verifone’s SecureKit key loading
software.
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V400M TERMINAL & BASES INSTALLATION GUIDE
13
O VERVIEW
Features and Benefits
14
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V400M TERMINAL & BASES INSTALLATION GUIDE
CHAPTER 2
Setup
This chapter describes the setup procedure for the V400m Terminal & Bases, in
the following sections:
•
Selecting Location
•
PIN Protection Guidelines
•
Unpacking Shipping Carton
•
Installing MSAM, SIM, and Micro SD Cards
•
Loading Printer Paper
•
Power Supply
•
Cable Connections
•
Smart Card Reader
•
Magnetic Stripe Card Reader
•
Contactless Transactions
•
Optional Accessories
•
Periodic Inspection
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Selecting
Location
Use the following guidelines to select the best location for the V400m Terminal &
Bases device.
To Select a Location
Choose a location convenient for both merchant and client:
•
Far from heavy metal objects,
•
A flat support surface such as a countertop or a table,
•
Near a power outlet and the terminal or computer that connects to the V400m
Terminal & Bases.
WARNING
For safety, do not string cables or cords across a walkway.
Environmental •
Factors
•
Do not use the unit where there is high heat, dust, humidity, moisture, or
caustic chemicals or oils.
Keep the unit away from direct sunlight and anything that radiates heat, such
as a stove or a motor.
V400M TERMINAL & BASES INSTALLATION GUIDE
15
S ETUP
PIN Protection Guidelines
•
CAUTION
The V400m Terminal & Bases is not waterproof or dustproof and is intended for
indoor use only. Any damage to the unit from exposure to rain or dust can void any
warranty.
Electrical •
Considerations •
•
WARNING
Do not use the V400m Terminal & Bases outdoors.
Avoid using this product during electrical storms.
Do not use the V400m Terminal & Bases unit near water or in moist
conditions.
Disconnect the device from its POS terminal before cleaning.
Due to risk of electrical shock or terminal damage, do not use the terminal near
water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet
basement, or near a swimming pool. Also, avoid using this product during
electrical storms. Avoid locations near electrical appliances or other devices that
cause excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, neon signs, high frequency or magnetic security devices, or electric
motors).
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Contactless Avoid having metallic objects in proximity of the contactless antenna. If you need
Considerations to mount the terminal to vertical or inclined surfaces, use a flat, non-metallic
mounting plate.
CAUTION
PIN Protection
Guidelines
Using an enclosed metal frame or mount may negatively affect contactless
performance
The V400m Plus 3G and V400m Plus 4G are handover devices. Always exercise
extreme caution when conducting transactions, especially during PIN entry:
•
Hand the terminal directly to the cardholder for PIN entry.
•
Encourage the cardholder to hold the terminal close to avoid others from
seeing the information being entered.
Verifone also recommends instructing the cardholder regarding safe PIN-entry.
This can be done with a combination of:
16
•
Signage on the PED
•
Prompts on the display, possibly with a click-through screen
•
Literature at the point of sale
•
A logo for safe PIN-entry process.
V400M TERMINAL & BASES INSTALLATION GUIDE
S ETUP
Unpacking Shipping Carton
Unpacking
Shipping Carton
Carefully inspect the shipping carton and its contents for possible tampering or
damage.
1 Remove the V400m Terminal & Bases unit from the shipping carton. The
standard package contains the PIN pad, power pack, battery, and printer
paper roll. Refer Accessories and Documentation to for more information
about V400m Terminal & Bases related accessories.
CAUTION
This device is a secure product and any tampering can cause it to cease to
function or operate in an unsecured manner.
2 Remove any protective plastic wrap and place the unit on a table or
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countertop.
3 Remove the clear protective film from the display.
4 Replace all the packing materials, close the lid, and save the carton for
repacking or moving the V400m Terminal & Bases unit in the future.
WARNING
Installing
MSAM, SIM, and
Micro SD Cards
CAUTION
Do not use a unit that has been tampered with or otherwise damaged. This unit
comes equipped with tamper-evident label. If a label or component appears
damaged, immediately notify the shipping company and your Verifone
representative or service provider.
You may need to install or replace the multiple security access module (MSAM),
Micro Secure Digital (SD) and Subscriber Identity Module (SIM) cards.
Observe standard precautions in handling electrostatically sensitive devices.
Electrostatic discharges can damage the equipment. Verifone recommends using
a grounded anti-static wrist strap.
Accessing Card Use the following procedure in order to access the cardholder compartment.
Compartments
1 Place the terminal face down on a soft and clean surface to protect the lens
from scratches.
2 Slide the compartment lock to the right and lift the compartment cover.
V400M TERMINAL & BASES INSTALLATION GUIDE
17
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Installing MSAM, SIM, and Micro SD Cards
3 Remove the battery and place in a secure location.
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Figure 5
NOTE
Accessing Cardholders
Aside from using the pull tab to remove the battery from the compartment, you can
also use the recessed areas on the lower portion of the battery to leverage the
battery out.
4 The MSAM, SD and SIM cardholders are now accessible.
Changing or To change or install an MSAM card:
Installing an MSAM
1 Follow steps 1 to 3 of Accessing Card Compartments to get to the MSAM
Card
cardholder.
Figure 6
NOTE
Inserting MSAM Card
The V400m Terminal & Bases supports two MSAM cards in a side-by-side
configuration.
2 Push in the old MSAM card, if any, to release it from the slot.
3 Carefully insert the new MSAM card carefully into the slot facedown (with the
gold contacts facing downward).
18
V400M TERMINAL & BASES INSTALLATION GUIDE
S ETUP
Installing MSAM, SIM, and Micro SD Cards
4 If you are finished replacing or inserting cards, replace the battery and
terminal rear cover. Lock the cover by sliding the tab to the left.
Changing or To change or install SIM cards:
Installing a SIM
1 Use steps 1 to 3 of Accessing Card Compartments to get to the SIM
Card
cardholder.
NOTE
The V400m supports two SIM cards in a side-by-side configuration.
2 Unlock the cardholder and swing upwards to allow the insertion or removal of
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cards.
3 Remove the old card, if any, and install the SIM card by carefully sliding it into
the slot (with the gold contacts facing outward) until fully inserted.
Figure 7
Inserting SIM Card
4 Turn the cardholder back in place and slide the cover to lock the cardholder.
5 If you are finished replacing or inserting cards, replace the battery and
terminal rear cover. Lock the cover by sliding the tab to the left.
V400M TERMINAL & BASES INSTALLATION GUIDE
19
S ETUP
Installing MSAM, SIM, and Micro SD Cards
Changing or To change or install a Micro SD card:
Installing a Micro
1 Follow steps 1 to 3 of Accessing Card Compartments to get to the Micro SD
SD Card
cardholder.
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Figure 8
Inserting Micro SD Card
2 Unlock the cardholder and turn upwards to allow the insertion or removal of
cards.
3 Remove the old card, if any and insert the Micro SD card carefully into the
cardholder (with the gold contacts facing outward) and turn the cardholder
back in place.
20
4 Slide the cover to lock the cardholder closed.
5 If you are finished replacing or inserting cards, replace the battery and
terminal rear cover. Lock the cover by sliding the tab to the left.
V400M TERMINAL & BASES INSTALLATION GUIDE
S ETUP
Loading Printer Paper
Loading Printer
Paper
Use the following steps to load a roll of 57mm x 40mm thermal printer paper into
the compartment.
1 Unlock the paper compartment by pulling up the latch and swinging the door
downwards.
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Figure 9
Opening Printer Paper Door
2 Load the paper roll as shown in Figure 10, with the edge of the paper on the
top of the roll.
Figure 10
Procedure for Loading Paper Roll
3 Pull a length of paper up over the serrated cutter and close the compartment
door.
CAUTION
Before processing transactions in battery mode, make sure you have more than
10% battery life. Do not risk losing transaction data or printing capabilities,
connect the terminal to the power pack if battery level is below 10%.
V400M TERMINAL & BASES INSTALLATION GUIDE
21
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Power Supply
Power Supply
Not all configurations and device contexts require the use of a power supply –
Verifone ships power supply with the terminal as required.
Contact your Verifone representative If you have changed the context in which the
terminal is used or have questions about which power supply should be used.
CAUTION
Using an incorrectly rated power supply can damage the unit or cause it not to
work properly. Use only a power pack with VPN PWR475-010-01-A (see Service
and Support for detailed power supply specifications).
Disconnect the power pack cord from the power outlet before connecting a power
supply. Connect and route all cables between the terminal, ECR, and PC before
plugging the power pack cord into a wall outlet or surge protector.
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WARNING
NOTE
Figure 11
Connecting the Power Pack
Do not plug the power pack into an outdoor outlet or operate the terminal
outdoors. Disconnecting power during a transaction can cause transaction data
files not yet stored in memory to be lost.
Verifone recommends installing a power surge protector to protect against
possible damage caused by lightning strikes and electrical surges.
When the terminal has power and an application is loaded, the application starts
after the initial Verifone copyright screen and displays a unique copyright screen.
If no application is loaded, DOWNLOAD NEEDED appears on the display after
the initial Verifone copyright screen.
22
V400M TERMINAL & BASES INSTALLATION GUIDE
S ETUP
Cable Connections
Cable
Connections
The V400m Full-Function Base can utilize several types of cable connections.
Cable Connections To connect the terminal to other devices via Ethernet, RS-232, and USB, use the
Using the FF Base V400m FF Base. The FF Base provides a standard RJ-45 LAN socket, RS-232
port, a mini-USB port. The V400m terminal must be docked on the base to utilize
cable connectivity
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Figure 12
FF Base, Front and Rear View
The FF Base features the following port configuration:
Smart Card
Reader
Cable
Configuration
Ethernet port
RJ-45 socket (for connecting PIN Pad to LAN infrastructure)
RS232 port
RS232 socket (for connecting PIN Pad to LAN infrastructure)
USB ports
Micro USB and type A USB
The smart card transaction procedure can vary depending on the application.
Verify the proper procedure with your application provider before performing a
smart card transaction.
Figure 13
Using the Smart Card Reader
V400M TERMINAL & BASES INSTALLATION GUIDE
23
S ETUP
Magnetic Stripe Card Reader
Conducting a Smart To conduct a smart card transaction:
Card Transaction
1 Position the smart card with the gold contacts facing upward.
2 Insert the card into the smart card reader slot in a smooth, continuous motion
until it seats firmly.
3 Remove the card when the display indicates the transaction is completed.
CAUTION
Magnetic Stripe
Card Reader
Leave the smart card in the card reader until the transaction is completed.
Premature removal can void the transaction.
The V400m has a magnetic card reader with a triple-track stripe reader. This gives
the unit greater reliability over a wide range of swipe speeds and operating
environments.
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OR
Figure 14
Using the Magnetic Stripe Card Reader
Conducting a Credit/ To conduct a credit or debit card transaction:
Debit Card
Transaction 1 Position a magnetic card with the stripe facing the keypad.
2 Swipe it through the magnetic card reader downwards or upwards. The reader
can read the card from either direction.
24
V400M TERMINAL & BASES INSTALLATION GUIDE
S ETUP
Contactless Transactions
Contactless
Transactions
The V400m supports contactless transactions through an integrated contactless
module. The terminal only becomes active for contactless smart card transactions
when initialized by an application.
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Figure 15
Contactless Transaction
Performing To perform a contactless smart card transaction:
Contactless
Transactions 1 Gently tap the card onto or hold the card (within 4 cm) against the surface of
the display.
2 An activated LED visual on the display accompanied by a short beeping sound
indicates a successful transaction.
V400M TERMINAL & BASES INSTALLATION GUIDE
25
S ETUP
Optional Accessories
Optional
Accessories
These accessories can be used to further enhance the device’s functionality. See
Accessories and Documentation for additional information.
FF Base The FF Base (VPN M475-S02-08) provides Bluetooth (BT) v4.2 as well as All BT
v4.1 features. It also supplies power, Dial up, Ethernet, USB Host and USB
Device, plus powered RS232 connection.
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TELEPHONE
PORT
Figure 16
USB
HOST
PORT
USB NETWORK
DEVICE PORT
PORT
RS232
PORT
V400m FF Base Connections
Charging Base The Charging Base (VPN M475-S02-00) provides a stable dock plus power
charging for the V400m Plus 3G terminal.
Figure 17
26
V400m Charging Base Power Connection
V400M TERMINAL & BASES INSTALLATION GUIDE
S ETUP
Periodic Inspection
Periodic
Inspection
NOTE
Periodically inspect the terminal and base for possible tampering. Signs of
tampering may include:
•
Wires protruding from the devices.
•
Foreign objects inserted into the smart card or mag stripe slot.
•
Signs of damage to the tamper-evident label.
•
Warning message on the device display.
If any device is found in tamper state, please remove it immediately from service.
Keep it available for potential forensic investigation, and notify your company
security officer and your local Verifone representative or service provider. For
more information on contacting Verifone, refer to Service and Support.
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V400M TERMINAL & BASES INSTALLATION GUIDE
27
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Periodic Inspection
28
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V400M TERMINAL & BASES INSTALLATION GUIDE
CHAPTER 3
Specifications
This chapter discusses power requirements, dimensions, and other specifications
of the V400m Terminal & Bases.
V400m Terminal
Refer to the following specifications for the V400m terminal:
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Unit Power
Requirements
•
Operating Power:
5 V DC, 2.2 A
Temperature
•
Operating temperature:
0° to 50° C (32° to 122° F)
•
Storage temperature:
-20° to 60° C (-4° to 140° F)
Humidity
•
Relative humidity:
5% to 93% (RH non-condensing)
External
Dimensions
•
Length:
•
Width:
72.75 mm (2.86 in)
•
Depth:
56.85 mm (2.23 in)
Weight
•
Unit weight:
Processor
•
32-bit ARM Cortex-A9 RISC Microprocessor
•
600MHz clock speed
Memory
•
8 Gb (LPDDR2: 4 Gb, NAND Flash: 4Gb)
SD Memory
•
4bit SDIO interface
•
Up to 192Mbit/sec (24MByte/sec) in High-Speed SD mode 4bit data transfer
•
Speed Class: SDHC Class 2, 4, 6 and 10
•
PCI 5.X Compliant.
Security
161 mm (6.34 in)
370 g (13.05 oz)
V400M TERMINAL & BASES INSTALLATION GUIDE
29
S PECIFICATIONS
V400m Terminal
Display
SAM Card Reader
CTLS Reader
3.5” transmissive amorphous TFT LCD TFT 320 (RGB) x 480 (HVGA)
•
Independent 20X x 13Y sensing for real time touch point reporting
•
Supports signature capture by finger or stylus (5 mm)
•
I2C interface for touch controller command set
•
Primary SC reader and 2-SAMs
•
Compatible with ISO7816-3, ISO7816-10 and EMV4.3 standards
•
CTLS card operating in the RFID 13.56 MHz frequency band
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Magnetic Card
Reader
Primary Smart Card
•
Speaker
Communication
•
EMVCo, VISA, MasterCard and PBOC (qPBOC) approved
•
Triple track (tracks 1, 2, 3), high coercivity, bi-directional
•
Swipe speed at 10 IPS to 40 IPS
•
Supports Hi/Low coercivity cards
•
ISO 7816-3, 1.8 V, 3 V, 5 V
•
Synchronous and Asynchronous cards
•
EMV Approved
•
Mono speaker and with an external CODEC (TI TLV320AIC3110)
Bluetooth
•
BT class 1, 100 m range (line of sight)
•
Supports BT v4.2
WiFi
•
Supports 2.4 Ghz / 5 Ghz frequency channels
3G Radio (for V400m Plus 3G)
•
3GPP Release 6,7
•
HSPA DL 7.2 Mbps, UL 5.7 Mbps
4G Radio (for V400m Plus 4G)
30
•
3GPP Release 9
•
LTE DL 10.2 Mbps, UL 5.2 Mbps
V400M TERMINAL & BASES INSTALLATION GUIDE
S PECIFICATIONS
V400m Bases
Battery Pack
Power Pack
•
Rating: 11.2 Wh (3.85 V DC, 2890 mAH)
•
Meets IEEE1725 requirements
•
Dual input charger to support charge through power pack or base station
•
Supplied by an external universal-input 11 W power supply, compliant with
Energy Star VI.
Integrated Printer
5 V 2.2 A Output
•
100-240 V, 0.5 A, 50-60 Hz Input
•
Printing voltage: 8 Volts
•
Print Column Width: Option for printing 24/32/42 characters per line
•
Supports 57 mm W x 40 mm D paper roll
•
3DES encryption, Master/Session and DUKPT key management
•
VeriShield file authentication
•
PCI PED 5.X approved
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Security
V400m Bases
•
Charging Base
•
Provides terminal charging on a mounted stand
Full-Feature Base
•
Aside from charging, the FF Base provides:
•
10/100M Ethernet
•
56K modem
•
LE Secure feature of BT v4.2 + All BT v4.1 feature
•
USB host
•
USB device
Unit Power
Requirements
•
Operating Power:
5 V DC, 2.2 A
Temperature
•
Operating temperature:
0° to 50° C (32° to 122° F)
•
Storage temperature:
-20° to 60° C (-4° to 140° F)
•
Relative humidity:
5% to 95% (RH non-condensing)
Humidity
V400M TERMINAL & BASES INSTALLATION GUIDE
31
S PECIFICATIONS
V400m Bases
Communication
Security
32
•
10/100M Ethernet
•
56K modem
•
LE Secure feature of BT v4.2 + All BT v4.1 feature
•
USB host
•
USB device
•
PCI 5.X Compliant.
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V400M TERMINAL & BASES INSTALLATION GUIDE
CHAPTER 4
Troubleshooting Guidelines
This chapter lists typical malfunctions that may occur while operating a V400m
terminal or V400m Base and the appropriate corrective action. If the problem
persists – even after performing the outlined guidelines, or if the problem is not
described, contact your local Verifone representative for assistance.
NOTE
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The V400m terminal and V400m Base use a tamper-evident case and contains no
user-serviceable parts. Do not, under any circumstance, attempt to disassemble
the unit. Perform only those adjustments or repairs specified in this guide. For all
other services, contact your local Verifone service provider. Service conducted by
parties other than authorized Verifone representatives may void any warranty.
Display Panel Use the following steps to check the display panel:
Does Not Work 1 Check all the cable connections.
2 Check the device's AC outlet to be sure the outlet is supplying sufficient
power. Substitute the device's power pack with another power pack.
3 The device's application program might not be loaded correctly. Download the
application program and try again.
4 If the problem persists, contact your local Verifone representative.
Keypad Does Use the following steps to check the keypad:
Not Respond 1 Check the display panel. If there are no characters, or the wrong characters
are displayed, refer to Display Panel Does Not Work.
2 If the problem persists, contact your local Verifone representative.
Transactions
Fail To Process
There are several possible reasons why the unit may not be processing
transactions. Use the following steps to troubleshoot failures.
Check Magnetic Card Reader
•
Perform a test transaction using one or more different magnetic stripe cards to
ensure the problem is not a defective card.
•
Ensure that you are swiping cards properly (see Magnetic Stripe Card
Reader).
•
Process a transaction manually using the keypad instead of the card reader. If
the manual transaction works, the problem may be a defective card reader.
•
If the problem persists, contact your local Verifone representative.
V400M TERMINAL & BASES INSTALLATION GUIDE
33
TROUBLESHOOTING G UIDELINES
Transactions Fail To Process
Check Smart Card Reader
34
•
Perform a test transaction using several different smart cards to ensure the
problem is not a defective card.
•
Ensure that the card is inserted correctly (see Magnetic Stripe Card Reader).
•
Ensure the MSAM cards are properly inserted in the slots and are properly
secured (see Installing MSAM, SIM, and Micro SD Cards).
•
If the problem persists, contact your local Verifone representative.
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V400M TERMINAL & BASES INSTALLATION GUIDE
CHAPTER 5
Service and Support
Maintenance
and Cleaning
The V400m Terminal & Bases have no user-serviceable parts. Unless otherwise
instructed, do not, under any circumstances, attempt any service, adjustments, or
repairs on the unit. Disconnect power to the devices before cleaning.
To clean the units, periodically use a clean cloth, slightly dampened with water
and a drop or two of mild soap. For stubborn stains, use alcohol or an alcoholbased cleaner. For best results, use a Verifone Cleaning Kit (refer to Accessories
and Documentation).
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CAUTION
Never use thinner, trichloroethylene, or ketone-based solvents – they can
deteriorate plastic or rubber parts.
Because the V400m Terminal & Bases can be damaged by liquid, do not spray
cleaners or other solutions directly onto the keypad or display. Always apply the
cleaner to a cloth before cleaning the device.
Service Returns
For V400m Terminal & Bases equipment failures that cannot be resolved by your
help desk or service department, contact one of the following hotlines for product
service and repair information:
•
USA – Verifone Service and Support Group, 1-800-834-9133,
Monday - Friday, 8 A.M. - 7 P.M., EST
•
International – Contact your Verifone representative
Before returning V400m Terminal & Bases to Verifone, you must obtain a
Merchandise Return Authorization (MRA) number. The following procedure
describes how to return one or more V400m Terminal & Bases for repair or
replacement (U.S. customers only).
NOTE
International customers, please contact your local Verifone representative for
assistance with your service, return, or replacement.
1 Gather the following information from the printed labels on the bottom of each
V400m Terminal & Bases device to be returned:
•
Product ID, including the model and part number. For example,
“M180-08x-xx-xxx-x”
V400M TERMINAL & BASES INSTALLATION GUIDE
35
S ERVICE AND S UPPORT
Service Returns
•
Serial number (S/N xxx-xxx-xxx)
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HARDWARE ID
Figure 18
Finding the Product ID and Serial Number
2 Within the United States, call Verifone toll-free at 1-800-834-9133.
3 Select the MRA option from the automated message. The MRA department is
open Monday–Friday, 8 A.M.–7 P.M., EST.
4 Give the MRA representative the information gathered in Step 1.
If the list of serial numbers is long, you can fax the list, along with the
information gathered in Step 1, to the MRA department at 1-727-953-4172
(U.S.)
36
•
Please address the fax clearly to the attention of the
“Verifone MRA Dept.”
•
Include a telephone number where you can be reached, as well as your
fax number.
V400M TERMINAL & BASES INSTALLATION GUIDE
S ERVICE AND S UPPORT
Accessories and Documentation
•
NOTE
You will be issued MRA number(s) and the fax will be returned to you.
One MRA number must be issued for each V400m Terminal & Bases unit you
return to Verifone, even if you are returning several of the same model.
5 Describe the problem(s).
6 Provide the shipping address where the repaired or replacement unit must be
returned.
7 Keep a record of the following items:
Assigned MRA number(s).
•
The serial number assigned to the V400m Terminal & Bases device
(located at the bottom of the unit.
•
Shipping documentation, such as air bill numbers, used to trace the
shipment.
•
Model(s) returned (model numbers are located on the bottom of the unit).
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Accessories and
Documentation
•
Verifone produces accessories and documentation for the V400m Terminal &
Bases. When ordering, please refer to the part number in the left column.
•
Verifone Online Store at www.store.verifone.com
•
USA – Verifone Customer Development Center, 1-800-Verifone (837-4366)
Monday - Friday, 7 A.M. - 5 P.M., MST
•
International – Contact your Verifone representative
Cables Contact your local Verifone distributor to determine which cable fits your needs.
Base
Power Supply
Cleaning Kit
CBL282-036-XX-A
RS-232 cable (RJ45). Powered from Countertop (+12 V).
CBL282-006-01-B
Cable, VX 820 Ethernet/RS232, Dongle 1.0 M
CBL435-005-02-A
Ethernet and Mini-USB Dongle
CBL435-044-01-A
Cable, USB/Ethernet/RS232, Dongle 1.0 M
M475-S02-00
V400m B Charging Base
M475-S02-08
V400m B Full-Function (FF) Base
PWR475-010-01-A
DC power pack (US)
BPK475-001-01-A
Battery Pack (11.2 Wh, 3.85 V DC, 2890 mAh)
02746-01
Verifone Cleaning Kit
V400M TERMINAL & BASES INSTALLATION GUIDE
37
S ERVICE AND S UPPORT
Accessories and Documentation
Documentation
38
DOC475-001-EN
V400m Plus 3G Certifications and Regulations
DOC475-002-EN
V400m Quick Installation Guide
DOC475-004-EN
V400m Reference Guide
DOC475-006-EN
V400m B-Charging Quick Installation Guide
DOC475-007-EN
V400m B-FF Quick Installation Guide
DOC475-011-EN
V400m Base C and FF Certifications & Regulations Sheet
DOC475-031-EN
V400m Plus 4G Certifications and Regulations
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V400M TERMINAL & BASES INSTALLATION GUIDE
APPENDIX A
Caution and
Warning
Messages
Table 3
Caution and Warning Messages
Notice
Chapter
Warning
Setup
Caution
Setup
Caution
Setup
Warning
Setup
Caution
Products with UL/cUL certification should include French translations of Caution
and Warning notices. The following table lists all notices found in the document,
their location, and the equivalent French translations.
Setup
Page
English Text
French Text
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page
15
For safety, do not string cables or
cords across a walkway.
Par mesure de sécurité, ne pas les câbles de
chaîne ou de cordons à travers une
passerelle.
page
16
This unit is not waterproof or
dustproof, and is intended for
indoor use only. Any damage to
the unit from exposure to rain or
dust can void any warranty.
Cet appareil n'est pas étanche ou à la
poussière, et est destiné à une utilisation en
intérieur. Tout dommage à l'unité de
l'exposition à la pluie ou à la poussière peut
annuler la garantie.
page
16,
Using an enclosed metal frame or
mount may negatively affect
contactless performance.
L'utilisation d'un cadre métallique fermé ou de
montage peut affecter négativement contact
performance.
page
16
Due to risk of electrical shock or
terminal damage, do not use the
terminal near water, including a
bathtub, wash bowl, kitchen sink
or laundry tub, in a wet basement,
or near a swimming pool. Also,
avoid using this product during
electrical storms. Avoid locations
near electrical appliances or other
devices that cause excessive
voltage fluctuations or emit
electrical noise (for example, air
conditioners, neon signs,
highfrequency or magnetic
security devices, or electric
motors).
Du fait d'un risque d'électrocution ou d'une
détérioration du terminal, ne pas utiliser cet
équipement près d'une source d'eau, par
exemple près d'une baignoire, d'un lavabo,
d'un évier de cuisine ou d'un bac de lavage,
dans un sous-sol humide ou à proximité d'une
piscine. De même, éviter d’utiliser ce produit
lors des orages provoquant des coupures
électriques.Éviter de placer le terminal à
proximité d’appareils électriques ou autres
unités pouvant entraîner des fluctuations de
tension importantes ou des interférences
électriques, tels que les climatiseurs,
enseignes au néon, dispositifs de sécurité à
haute fréquence ou équipements électriques.
page
17
This device is a secure product
and any tampering can cause it to
cease to function or operate in an
unsecured manner.
Cet appareil est un produit sûr et toute
manipulation peut l'amener à cesser de
fonctionner ou fonctionner de manière non
sécurisée.
V400M TERMINAL & BASES INSTALLATION GUIDE
39
Caution and Warning Messages
Table 3
Caution and Warning Messages (continued)
Notice
Chapter
Page
Warning
Setup
Caution
Setup
French Text
page
17
Do not use a unit that has been
tampered with or otherwise
damaged. This unit comes
equipped with tamper-evident
label. If a label or component
appears damaged, immediately
notify the shipping company and
your Verifone representative or
service provider.
Ne pas utiliser un appareil qui a été altéré ou
endommagé. Cet appareil est équipé
d'étiquette d'inviolabilité. Si une étiquette ou
d'un composant semble être endommagé, en
aviser immédiatement la compagnie maritime
et votre représentant Verifone ou prestataire
de services.
page
17
Observe standard precautions in
handling electrostatically sensitive
devices. Electrostatic discharges
can damage the equipment.
Verifone recommends using a
grounded anti-static wrist strap.
Respecter les précautions standard dans la
manipulation d'appareils sensibles aux
décharges électrostatiques. Les décharges
électrostatiques peuvent endommager le
matériel. Verifone recommande d'utiliser un
bracelet anti-statique à la terre.
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Caution
Setup
page
22
Before processing transactions in
battery mode, make sure you
have more than 10% battery life.
Do not risk losing transaction data
or printing capabilities, connect
the terminal to the power pack if
battery level is below 10%.
Avant de traiter les transactions en mode
batterie, assurez-vous d'avoir plus de 10% de
la durée de vie de la batterie. Ne risque pas
de perdre les données de transaction ou les
capacités d'impression, connectez le terminal
au bloc d'alimentation si le niveau de la
batterie est inférieur à 10%.
Caution
Setup
page
22
Using an incorrectly rated power
supply can damage the unit or
cause it not to work properly. Use
only a power pack with VPN
PWR435-001-01-A.
L'utilisation d'une alimentation incorrecte peut
endommager l'appareil ou ne pas fonctionner
correctement. Utilisez uniquement un bloc
d'alimentation avec VPN PWR435-001-01-A.
page
22
Do not plug the power pack into
an outdoor outlet or operate the
terminal outdoors. Disconnecting
power during a transaction can
cause transaction data files not
yet stored in memory to be lost.
Ne branchez pas le bloc d'alimentation dans
une prise extérieure ou n'utilisez pas le
terminal à l'extérieur. La déconnexion de
l'alimentation pendant une transaction peut
entraîner la perte des fichiers de données de
transaction qui ne sont pas encore stockés
dans la mémoire.
Caution
40
English Text
Setup
V400M TERMINAL & BASES INSTALLATION GUIDE
Caution and Warning Messages
Table 3
Caution and Warning Messages (continued)
Notice
Chapter
Page
Caution
Setup
Caution
Service
and
Support
English Text
French Text
page
24
Leave the smart card in the card
reader until the transaction is
completed. Premature removal
can void the transaction.
Laissez la carte à puce dans le lecteur de
carte jusqu'à ce que la transaction soit
terminée. Le retrait prématuré peut annuler la
transaction.
page
35
Never use thinner,
trichloroethylene, or ketonebased solvents – they can
deteriorate plastic or rubber parts.
Because this device can be
damaged by liquid, do not spray
cleaners or other solutions
directly onto the keypad or
display. Always apply the cleaner
to a cloth before cleaning the
device.
N'utilisez jamais de diluant, le trichloréthylène
ou des solvants cétoniques - ils peuvent
détériorer les pièces en plastique ou en
caoutchouc. Parce que cet appareil peut être
endommagé par un liquide, ne pas vaporiser
de nettoyage ou d'autres solutions
directement sur le clavier ou l'écran. Toujours
appliquer le nettoyant sur un chiffon avant de
nettoyer l'appareil.
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V400M TERMINAL & BASES INSTALLATION GUIDE
41
Verifone, Inc.
1-800-Verifone
www.verifone.com
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V400m Terminal & Base
Installation Guide
Verifone Part Number DOC475-003-EN-A, Revision A.3
Federal Communication Commission Interference Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may
cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful
interference to radio communications.
However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the
interference by one of the following measures:


Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.

FCC Caution:
 Any changes or modifications not expressly approved by the party responsible for
compliance could void the user's authority to operate this equipment.
 This transmitter must not be co-located or operating in conjunction with any other
antenna or transmitter.
Radiation Exposure Statement:
This device meets the government’s requirements for exposure to radio waves.
This device is designed and manufactured not to exceed the emission limits for
exposure to radio frequency (RF) energy set by the Federal Communications
Commission of the U.S. Government.
The exposure standard for wireless device employs a unit of measurement known as
the Specific Absorption Rate, or SAR. The SAR limit set by the FCC is 1.6W/kg. *Tests
for SAR are conducted using standard operating positions accepted by the FCC with
the device transmitting at its highest certified power level in all tested frequency
bands.
Note: The country code selection is for non-US model only and is not available to all
US model. Per FCC regulation, all WiFi product marketed in US must fixed to US
operation channels only.
Industry Canada statement


This device complies with Industry Canada license-exempt RSS standard(s).
Operation is subject to the following two conditions:
1) this device may not cause interference, and
2) this device must accept any interference, including interference that may
cause undesired operation of the device.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux
appareils radio exempts de licence. L'exploitation est autorisée aux deux
conditions suivantes:
1) l'appareil ne doit pas produire de brouillage, et
2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi,
même si le brouillage est susceptible d'en compromettre le fonctionnement.


This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du
Canada.

This device and its antenna(s) must not be co-located or operating in conjunction
with any other antenna or transmitter, except tested built-in radios.
Cet appareil et son antenne ne doivent pas être situés ou fonctionner en
conjonction avec une autre antenne ou un autre émetteur, exception faites des
radios intégrées qui ont été testées.



The County Code Selection feature is disabled for products marketed in the US/
Canada.
La fonction de sélection de l'indicatif du pays est désactivée pour les produits
commercialisés aux É tats-Unis et au Canada.
Radiation Exposure Statement:
The product comply with the Canada portable RF exposure limit set forth for an
uncontrolled environment and are safe for intended operation as described in this
manual. The further RF exposure reduction can be achieved if the product can be
kept as far as possible from the user body or set the device to lower output power if
such function is available.
Déclaration d'exposition aux radiations:
Le produit est conforme aux limites d'exposition pour les appareils portables RF pour
les Etats-Unis et le Canada établies pour un environnement non contrôlé.
Le produit est sûr pour un fonctionnement tel que décrit dans ce manuel. La réduction
aux expositions RF peut être augmentée si l'appareil peut être conservé aussi loin
que possible du corps de l'utilisateur ou que le dispositif est réglé sur la puissance de
sortie la plus faible si une telle fonction est disponible.
Caution :
1) the device for operation in the band 5150-5250 MHz is only for indoor use to
reduce the potential for harmful interference to co-channel mobile satellite
2)
3)
4)
5)
systems;
the maximum antenna gain permitted for devices in the bands 5250-5350 MHz
and 5470-5725 MHz shall comply with the e.i.r.p. limit; and
the maximum antenna gain permitted for devices in the band 5725-5825 MHz
shall comply with the e.i.r.p. limits specified for point-to-point and non
point-to-point operation as appropriate.
the worst-case tilt angle(s) necessary to remain compliant with the e.i.r.p. elevation
mask requirement set forth in Section 6.2.2(3) shall be clearly indicated.
Users should also be advised that high-power radars are allocated as primary
users (i.e. priority users) of the bands 5250-5350 MHz and 5650-5850 MHz and
that these radars could cause interference and/or damage to LE-LAN devices.
Avertissement:
1) les dispositifs fonctionnant dans la bande 5150-5250 MHz sont réservés
uniquement pour une utilisation à l’intérieur afin de réduire les risques de
brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes
canaux;
2) le gain maximal d’antenne permis pour les dispositifs utilisant les bandes
5250-5350 MHz
et 5470-5725 MHz doit se conformer à la limite de p.i.r.e.;
3) le gain maximal d’antenne permis (pour les dispositifs utilisant la bande
4)
5725-5825 MHz) doit se conformer à la limite de p.i.r.e. spécifiée pour
l’exploitation point à point et non point à point, selon le cas.
les pires angles d’inclinaison nécessaires pour rester conforme à l’exigence de la
p.i.r.e. applicable au masque d’élévation, et énoncée à la section 6.2.2 3), doivent
être clairement indiqués.
5)
De plus, les utilisateurs devraient aussi être avisés que les utilisateurs de radars
de haute puissance sont désignés utilisateurs principaux (c.-à-d., qu’ils ont la
priorité) pour les bandes 5250-5350 MHz
et 5650-5850 MHz et que ces radars pourraient causer du brouillage et/ou des
dommages aux dispositifs LAN-EL.

---

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