Verifone VX680WIFI Point of Sale Terminal User Manual VX 680 Installation Guide

VeriFone Inc Point of Sale Terminal VX 680 Installation Guide

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VeriFone Part Number DOC268-003-EN-C, Revision C.4REVISION C.4 VX 680Installation Guide4=$%&'()*+,-./012356789:;<¶´6368

VX 680 INSTALLATION GUIDE 3CONTENTSPREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9CHAPTER 1Terminal Overview Features at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Performance and Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Contactless Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Communication Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13CHAPTER 2Terminal Setup Selecting Terminal Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Considerations for Bluetooth® AP Charging Base Station . . . . . . . . . . . . . . 16Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Examining Terminal Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Examining Connection Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Power Adapter Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20USB Host Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Multi-port Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21USB Modem Dongle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21USB Serial Dongle (RS-232 UART) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Bluetooth® Access Point (AP) Charging Base (Bluetooth® Interface) . . . . . 22Establishing Telephone Line Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23VX 680 Bluetooth® Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Bluetooth® AP Charging Base Station Connector Sockets . . . . . . . . . . . . . 25Mounting the Bluetooth® AP Charging Base Station . . . . . . . . . . . . . . . . . . 26Power Connection to the Bluetooth® AP Charging Base Station . . . . . . . . . 27Telephone Line Connection to the Bluetooth® AP Charging Base Station. . 28Installing the Paper Roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Installing/Replacing MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Installing the SIM or R-UIM Card (GPRS and CDMA Models). . . . . . . . . . . . . . 33Installing/Replacing SD Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Using the Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36Smart Battery Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36Battery Behavior (No Power Cable) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Manual Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

CONTENTS4VX 680 INSTALLATION GUIDEManual Shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Installing the Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Removing the Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Connecting the Terminal Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39Charging the Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40Battery Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40Using the Base Station. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Standard Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Full-Featured Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Bluetooth® Access Point Charging Base . . . . . . . . . . . . . . . . . . . . . . . . . . . 42Mounting the Terminal Onto the Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . 43Attaching the USB Dongles to the Base Station. . . . . . . . . . . . . . . . . . . . . . . . . 44Charging the Spare Battery on the Base Station . . . . . . . . . . . . . . . . . . . . . . . . 44Conducting Wireless Transactions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46Conducting Smart Card Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46Conducting Bluetooth® Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46Using the Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47Using the Stylus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47CHAPTER 3Specifications Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49DC Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49Temperature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49CHAPTER 4Maintenance Cleaning the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51Terminal Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51CHAPTER 5VeriFone Serviceand Support Returning a Terminal or Smart Battery for Service. . . . . . . . . . . . . . . . . . . . . . . 53Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55VeriFone Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55Spare Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55USB Host Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55Modem Dongle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55Serial Dongle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55Telephone Line Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

CONTENTSVX 680 INSTALLATION GUIDE 5CHAPTER 6TroubleshootingGuidelines Terminal Does Not Start. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57Terminal Display Does Not Show Correct/Readable Info. . . . . . . . . . . . . . . . . . 57Smart Battery Does Not Charge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58Spare Battery in Base Station Does Not Charge . . . . . . . . . . . . . . . . . . . . . . . . 58Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58Terminal Does Not Dial Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59Printer Does Not Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59Printer Paper Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60Transactions Fail to Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60INDEX. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

CONTENTS6VX 680 INSTALLATION GUIDE

VX 680 INSTALLATION GUIDE 7PREFACEThis guide is your primary source of information for setting up and installing the VX 680 terminal.AudienceThis guide is useful for anyone installing and configuring a VX 680 terminal. Basic descriptions of the terminal features are also provided.OrganizationThis guide is organized as follows:Chapter 1, Terminal Overview. Provides an overview of the VX 680 terminal.Chapter 2, Terminal Setup. Explains how to set up and install the VX 680 terminal. Provides information on how to select a location, establish power and telephone line connections, and how to configure optional peripheral devices.Chapter 3, Specifications. Discusses power requirements and dimensions of the VX 680 terminal.Chapter 4, Maintenance. Explains how to maintain your VX 680 terminal.Chapter 5, VeriFone Service and Support. Provides information on contacting your local VeriFone representative or service provider, and information on how to order accessories or documentation from VeriFone.Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines, should you encounter a problem in terminal installation and configuration.RelatedDocumentationTo learn more about the VX 680 terminal, refer to the following set of documents:VX 680 Certifications and Regulations Sheet VPN DOC268-001-EN-AVX 680 Quick Installation Guide VPN DOC268-002-EN-AVX 680 Reference Guide VPN DOC268-004-EN-AVX 680 Standard Base Quick Installation Guide VPN DOC268-005-EN-AVX 680 Full-Featured Base and Dongle Quick Installation GuideVPN DOC268-006-EN-AVX 680 CDMA Certifications and Regulations SheetVPN DOC268-012-EN-AVerix eVo Volume I: Operating System Programming ManualVPN DOC00301Verix eVo Volume II: Operating System and Communications Programmers ManualVPN DOC00302Verix eVo Volume III: Operating System Programming Tools Reference ManualVPN DOC00303

PREFACEConventions and Acronyms8VX 680 INSTALLATION GUIDEConventions andAcronymsThis section describes the conventions and acronyms used in this guide.DocumentConventionsVarious conventions are used to help you quickly identify special formatting. Table 1 describes these conventions and provides examples of their use. Table 1 Document ConventionsConvention Meaning ExampleBlue Text in blue indicates terms that are cross referenced.See Conventions and Acronyms.Italics Italic typeface indicates book titles or emphasis. You must install a roll of thermal-sensitive paper in the printer.Courier The courier type face is used while specifying onscreen text, such as text that you would enter at a command prompt, or to provide an URL.http://www.verifone.comThe pencil icon is used to highlight important information.RS-232-type devices do not work with the PINpad port.The caution symbol indicates possible hardware or software failure, or loss of data.The terminal is not waterproof or dustproof, and is intended for indoor use only.The lightning symbol is used as a warning when bodily injury might occur.Due to risk of shock do not use the terminal near water.NOTECAUTIONWARNING

PREFACEConventions and AcronymsVX 680 INSTALLATION GUIDE 9Acronym DefinitionsVarious acronyms are used in place of the full definition. Table 2 presents acronyms and their definitions. Table 2 Acronym DefinitionsAcronym DefinitionsAC Alternating CurrentBT BluetoothCDMA Code Division Multiple AccessEMV Europay MasterCard and VISAGPRS General Packet Radio ServiceGSM Global System for Mobile CommunicationHDMI High-Definition Multimedia InterfaceITP Internal Thermal PrinterLCD Liquid Crystal DisplayLED Light Emitting DiodeMRA Merchandise Return AuthorizationMSAM Micromodule-Size Security Access ModulePED PIN Entry DevicePIN Personal Identification NumberQVGA Quarter Video Graphics ArrayRJ45 Registered Jack 45RS-232 Recommended Standard 232R-UIM Removable User Identity ModuleSAM Security Access ModuleSD Secure DigitalSIM Subscriber Identity ModuleTFT Thin Film TransistorUART Universal Asynchronous Transmitter/ReceiverUSB Universal Serial BusVPN VeriFone Part NumberWi-Fi Wireless Fidelity

PREFACEConventions and Acronyms10 VX 680 INSTALLATION GUIDE

VX 680 INSTALLATION GUIDE 11CHAPTER 1Terminal OverviewThis chapter provides a brief description of the VX 680 terminal. This terminal features a large color and touchscreen display, fast processor, abundant memory, PCI 2.0 and PCI 3.0 security, and integrated contactless features.The VX 680 terminal is a portable, battery-powered device designed to fit comfortably during handheld consumer-facing applications. It features a vibrantly colored 3.5” TFT QVGA display and a backlit spill-resistant keypad. It supports a variety of communications technologies including: 802.11g Wi-FI with WPA2 security support, GPRS, Bluetooth® wireless technology, and CDMA. Figure 1 The VX 680 TerminalNOTEVeriFone ships variants of the VX 680 terminal for different markets. Your terminal may have a different configuration. The following devices may or may not be present: a smart card reader, none or three MSAM cardholders, and a SIM/R-UIM cardholder. 4=$%&'()*+,-./012356789:;<¶´6368

TERMINAL OVERVIEWFeatures and Benefits12 VX 680 INSTALLATION GUIDEFeatures at a GlanceThe following are the features of VX 680:Features andBenefitsVX 680 terminals provide the right combination of features and functions including a triple-track magnetic stripe card reader, smart card reader, integrated PIN pad, color touchscreen display, optional contactless support, and a quiet yet fast internal thermal printer (ITP).Exceptional Ease ofUse•Lightweight, tapered design, compact, stylish and the ergonomic balance allows convenient terminal hand-off to the consumer for PIN entry or other input.•Large 3.5” color TFT display for boundless application possibilities and easy readability under various lighting conditions.•Large, blue backlit keys provide tactile response to simplify usage and minimize finger slips.•38 mm diameter paper roll with a trouble-free, drop-in, “clam shell” loading and dual tear bar that allow receipts to be torn in any direction.•Quiet and fast integrated thermal printer with a rear placement to maximize the user interface area.•Vertical magnetic stripe card reader with an extended blade for optimal card reading.•Touchscreen for icon-based applications or electronic signature capture support.•Optional hands-free holster is available that fits the server’s or clerk’s belt so that the POS device can be quickly removed and easily handed to the customer.•400 MHz ARM11 RISC processor delivers power and usability in a convenient “hand-over” design.•Securely supports and runs payment and value-added applications along with signature capture.•Multi-application operating environment.•Offers unsurpassed performance on EMV smart card transactions•Advanced memory architecture to meet tomorrow’s needs with support for 192 MB.•Max UI design provides large 3.5” color QVGA display, and large blue backlit keys for easier viewing.•Backward compatibility with VeriFone solutions help reduces development costs.•Adds vibrant color and touchscreen to the smallest purpose-built wireless payment device.•Drop-resistant design minimizes breakage.•Multiple connectivity and Contactless options.•32-bit processing and multi-tasking capabilities.•Spill-resistant design forces liquid down and off the front of the terminal.•Security architecture exceeds specifications for PCI-PED and sophisticated file authentication.•USB support for VeriFone peripheral devices.

TERMINAL OVERVIEWFeatures and Benefits14 VX 680 INSTALLATION GUIDE

VX 680 INSTALLATION GUIDE 15CHAPTER 2Terminal SetupThis chapter describes the terminal setup procedures. You will learn about: •Selecting Terminal Location. •Unpacking the Shipping Carton.•Examining Terminal Features.•Examining Connection Ports.•Establishing Telephone Line Connections.•VX 680 Bluetooth® Support.•Installing the Paper Roll.•Installing and Replacing MSAM Cards.•Installing the SIM or R-UIM Card (GPRS and CDMA Models).•Installing and Replacing SD Card.•Installing the Smart Battery.•Using the Smart Battery.•Battery Behavior (No Power Cable).•Removing the Smart Battery.•Charging the Smart Battery.•Connecting the Terminal Power Pack.•Using the Base Station.•Mounting the Terminal Onto the Base Station.•Attaching the USB Dongles to the Base Station.•Charging the Spare Battery on the Base Station.•Conducting Wireless Transactions.•Conducting Smart Card Transactions.•Conducting Bluetooth® Transactions•Using the Magnetic Card Reader.•Using the Stylus.

TERMINAL SETUPSelecting Terminal Location16 VX 680 INSTALLATION GUIDESelectingTerminalLocationUse the following guidelines when selecting a location for your VX 680 terminal. EnvironmentalFactors•The VX 680 unit is a portable terminal. Select a flat support surface, such as a countertop or table, to keep the terminal safe in between uses.•Do not use the terminal where there is high heat, dust, humidity, moisture, or caustic chemicals or oils.•Keep the terminal away from direct sunlight and anything that radiates heat, such as a stove or motor.•Do not use the terminal outdoors. ElectricalConsiderations•Avoid using this product during electrical storms.•Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment).•Do not use the terminal near water or in moist conditions.Considerations forBluetooth® APCharging BaseStationThe Bluetooth® AP Charging Base Station requires the following:•A power source within two meters.•A telephone socket within three meters (for PSTN version).•A location with minimal obstruction for communicating with terminals. •It is recommended that the Bluetooth® AP Charging Base Station be installed two meters from the ground to allow the LEDs to be seen, and the state of the connection to be confirmed.CAUTIONThe terminal is not waterproof or dustproof, and is intended for indoor use only. Any damage to the unit from exposure to rain or dust may void any warranty.

TERMINAL SETUPUnpacking the Shipping CartonVX 680 INSTALLATION GUIDE 17Unpacking theShipping CartonOpen the shipping carton and carefully inspect its contents for possible tampering or shipping damage. The VX 680 device is a secure product and any tampering may cause the terminal to cease to function properly. To unpack theShipping Carton 1Remove and inspect the following items:•Terminal•Power pack•Telephone line cable•Power cable•Battery pack•Paper roll2Remove all plastic wrapping from the terminal and other components.3Remove the clear protective film from the LCD screen. 4Save the shipping carton and packing material for future repacking or moving the terminal.CAUTIONDo not use a terminal that has been damaged or tampered with. The VX 680 terminal comes equipped with tamper-evident labels. If a label or component appears damaged, please notify the shipping company and your VeriFone representative or service provider immediately.

TERMINAL SETUPExamining Terminal Features18 VX 680 INSTALLATION GUIDEExaminingTerminalFeaturesBefore you continue the installation process, notice the features of the VX 680 terminal (see Figure 2). Figure 2 VX 680 Terminal Features (Front Panel)9;;§§MAGNETIC CARDTELEPHONE-STYLEKEYPADCLEAR KEYSMART CARD READERINDICATOR LED INTERNAL THERMALPRINTER (AT THE BACK) TERMINAL DISPLAY / TOUCHSCREENSTYLUSENTER KEYCANCEL KEYREADER

TERMINAL SETUPExamining Connection PortsVX 680 INSTALLATION GUIDE 19Front PanelThe front panel includes the following features:•A Large 3.5” color TFT and touchscreen display.•Two types of keys:aA 12-key, telephone-style keypad (keypads may vary in style).bThree color-coded function keys below the keypad (from left to right: CANCEL, CLEAR, ENTER). •A magnetic card reader, built into the right side. Swipe the card using the proper direction, with the magnetic stripe down and facing inward, toward the keypad. •A green indicator LED indicates power is ON.•An internal thermal printer at the back of the terminal.•A smart card reader, built into the front of the terminal. For directions on how to use a smart card, see Conducting Smart Card Transactions.•A stylus, inserted on top of the terminal above the screen.•A SAM (security access module) compartment, built into the bottom of the terminal inside the printer compartment. The VX 680 terminal contains an MSAM cardholder to support stored-value card programs or other merchant card requirements. ExaminingConnectionPortsThe VX 680 terminal has one primary port that supports different peripherals through the use of various cables.Figure 3 The VX 680 Primary Port (Bottom View)NOTEVeriFone ships variants of the VX 680 terminal for different markets. Your terminal may have a different configuration. The following devices may or may not be present: a smart card reader, or an MSAM cardholder. However, the basic processes described in this guide remain the same, regardless of terminal configuration.

TERMINAL SETUPExamining Connection Ports20 VX 680 INSTALLATION GUIDEPower AdapterCableEach VX 680 terminal comes with power adapter cable (VPN CBL268-004-01-A) that completes the connection between the power pack and the terminal.Figure 4 Power Adapter Cable Connection to a VX 680 TerminalUSB Host CableThe VX 680 terminal also provides a 2 wire USB host port (VPN CBL268-003-01-A) for supporting external peripherals. A connector adaptor provides for standard USB host connection for the Modem Dongle or the RS-232 UART dongle.Figure 5 USB Host Cable Connection to a VX 680 Terminal

TERMINAL SETUPExamining Connection PortsVX 680 INSTALLATION GUIDE 21Multi-port AdapterAn optional multi-port adapter (VPN 08643-01-R) provides connectivity for power, USB host, USB device, and COM1 (RS-232 UART). This cable is used only for deployment or development purposes.Figure 6 Multi-port Adapter Connection to a VX 680 TerminalUSB Modem DongleUse the USB Modem Dongle (VPN 24123-04-R) to provide the VX 680 terminal with modem communication over a telephone line at speeds of up to 33,600 bps. It can also be connected to the full-featured Base Station (see Attaching the USB Dongles to the Base Station). &209'& 0,1,86%$NOTEOther cables are available for different purposes. Check with your local VeriFone representative for further information.NOTEThe VX 680 WiFi/BT variant does not support the USB modem dongle connection.

TERMINAL SETUPExamining Connection Ports22 VX 680 INSTALLATION GUIDEUSB Serial Dongle(RS-232 UART)The USB Serial Dongle (VPN 24122-04-R) is designed to accomodate the RJ45 connector and it may be purchased with the VX 680 terminal. The USB Serial Dongle can also be connected to the full-featured Base Station (see Attaching the USB Dongles to the Base Station). Bluetooth® AccessPoint (AP) ChargingBase (Bluetooth®Interface)The Bluetooth® AP Base Station relays wireless data received from the VX 680 terminal via modem and then transmits back the response to the terminal.Figure 7 VX 680 Terminal communicating with a Bluetooth® Access Point (AP) Charging Base To improve the range performance of the VX 680 terminal, the Bluetooth AP Base Station should be placed in a position that will service all of the card payment areas in your premises. The ideal placement is to position the base station within line of sight of all areas of card acceptance.NOTEA Base Station may be purchased with the VX 680 terminal or purchased as a separate option. The full-featured Base Station has two USB host ports for external dongles as well as a battery charger slot for charging an extra Li-ion battery pack. A standard Base Station does not have any USB ports and is capable of charging the terminal only and not the extra battery pack. CAUTIONThe Modem Dongle and Serial Dongle are intended for use with the VX 680 terminal and Base Station only. They should not be installed or used with any equipment other than the VX 680 terminal or Base Station.100 meters(

TERMINAL SETUPEstablishing Telephone Line ConnectionsVX 680 INSTALLATION GUIDE 23EstablishingTelephone LineConnectionsThe VX 680 supports telephone line connections through a USB Modem Dongle connected to the phone cable. To connect a telephone line1Connect one end of the telephone cable to the USB Modem Dongle.2Connect the USB Modem Dongle to the terminal using the mini-HDMI Connector (VPN CBL268-003-01-A).3Route the other end of the telephone cable directly to a telephone wall jack.Figure 8 VX 680 USB Modem Dongle ConnectionNOTEThe VX 680 WiFi/BT variant does not support the USB modem dongle connection.WARNINGTo reduce the risk of fire, use only No. 26 AWG or larger UL Listed or CSA Certified Telecommunication Line Cable.USB HOST CABLEUSB MODEM DONGLE

TERMINAL SETUPVX 680 Bluetooth® Support24 VX 680 INSTALLATION GUIDEVX 680Bluetooth®SupportThe Bluetooth® variant of the VX 680 terminal uses the Bluetooth® Access Point (AP) Charging Base Station (VeriFone part numbers include XPBS019 for Silicon Labs dial modem; see your VeriFone representative for other available bases) to go online for authorization.Although up to eight VX 680 terminals can be registered with the same communications device, only one transaction may be undertaken at a time. It is recommended that not more than three terminals be paired with a base station.The VX 680 terminal’s Bluetooth® variant and the Bluetooth® AP Charging Base Station are both Class 1 Bluetooth® devices providing secure radio communication up to 100 meters, unobstructed.The VX 680 terminal’s Bluetooth® variant may be registered (paired) with more than one base station. It must be paired to secure the communication. Using the standard menu options provided in Verix Commserver, the terminal may easily be switched among paired devices.Any number of VX 680 terminals may be paired with a single base station but the base station is only able to relay a single transaction at any one time. When more than three terminals are required on a site, additional base stations suitably positioned to obtain maximum radio coverage are recommended.NOTEThe VX 680 terminal’s Bluetooth® variant can only communicate through a base station to which it has been paired.

TERMINAL SETUPVX 680 Bluetooth® SupportVX 680 INSTALLATION GUIDE 25Bluetooth® APCharging BaseStation ConnectorSocketsCommunication with the Bluetooth® Base Stations are encrypted according to the Bluetooth® Standard. VX 680 terminals that are not paired cannot communicate with the Bluetooth® AP Charging Base Station.There are three connector sockets on the Bluetooth® AP Charging Base Station, as shown in Figure 9:Power SocketThe Bluetooth® AP Charging Base Station is powered using the Plugtop Adapter and must be powered ON at all times once the Bluetooth® AP Charging Base Station has been initialized. The Green LED on the Bluetooth® AP Base Station will be lit when the power supply is connected.RJ45 SocketThis would be used for connection to a LAN or ISDN. Modem SocketThe Bluetooth® AP Charging Base Station has a built-in modem for connecting to the standard telephone network. The Amber LED is only lit while the Bluetooth® AP Charging Base Station is online..Figure 9 Connection Ports on the Bluetooth® AP Charging Base Station (Bottom View)RJ45POWERMODEM

TERMINAL SETUPVX 680 Bluetooth® Support26 VX 680 INSTALLATION GUIDEMounting theBluetooth® APCharging BaseStationThe base station’s status is shown on its different LED indicators:•The green LED indicates that the Bluetooth® AP Charging Base Station is powered ON and capable of communication with other terminals.•The blue LED is lit when radio connection is made and a paired terminal is communicating with the Bluetooth® AP Charging Base Station.•The amber LED is lit when the Bluetooth® AP Charging Base Station is online and transmitting data using its internal modem.Figure 10 LED indicators on the Bluetooth® AP Charging Base Station((MODEMBLUETOOTHPOWER

TERMINAL SETUPVX 680 Bluetooth® SupportVX 680 INSTALLATION GUIDE 27Power Connectionto the Bluetooth®AP Charging BaseStationThe Bluetooth® AP Charging Base Station comes with a universal-input power pack capable of operating from voltages of 100V-240V AC. To Connect the PowerPack 1Insert the round barrel connector into the power port on the Bluetooth® AP Charging Base Station, as shown in Figure 11.Figure 11 Power Connection to the Bluetooth® AP Charging Base Station2Insert the AC power cord into the power pack.3Plug the AC power cord into a wall outlet or powered surge protector.4Confirm that the Base Station is powered up as indicated by the solid green LED. WARNINGDo not plug the power pack into an outdoor outlet or operate the terminal outdoors. NOTETo protect against possible damage caused by lightning strikes and electrical surges, consider installing a power surge protector.

TERMINAL SETUPVX 680 Bluetooth® Support28 VX 680 INSTALLATION GUIDETelephone LineConnection to theBluetooth® APCharging BaseStationThe VX 680 supports telephone line connections through a USB Modem Dongle connected to the phone cable. However, the VX 680 WiFi/BT variant does not support this feature.To connect atelephone line to theBluetooth® AP Base1Connect the small connector on the modem cable to the modem port on the Bluetooth® AP Charging Base Station, as shown in Figure 12.2Plug the modem cable directly to a telephone wall jack or use a ‘T’ connector if sharing the telephone line with other equipment.Figure 12 Telephone Line Connection to the Bluetooth® AP Charging Base StationNOTEThe Bluetooth® AP Charging Base Station MUST be connected to the telephone line at ALL times for all of the terminal’s facilities to function properly.

TERMINAL SETUPInstalling the Paper RollVX 680 INSTALLATION GUIDE 29Installing thePaper RollA fast, quiet thermal printer is built into the VX 680 terminal. Before you can process transactions that require a receipt or record, you must install a roll of thermal-sensitive paper in the printer.The ITP uses a roll of single-ply, thermal-sensitive paper 57 millimeters (2.24 inches) wide and 38 millimeters in diameter. A pink out-of-paper indicator line appears on the edge of the paper approximately 18 inches before the end of the roll. After this line appears, there is enough paper remaining on the roll to conclude at least one transaction. To Install a Paper Roll 1Gently pull the latch located on the bottom of the terminal to unlock the paper roll cover. Figure 13 Unlocking the Printer Cover2Lift the printer cover up and back. 3Remove any partial roll of paper in the printer tray. 4Loosen the glued leading edge of the new roll of paper or remove the protective strip, if applicable. Unwind the paper roll past any glue residue.5Hold the roll so the paper feeds from the bottom of the roll when the terminal is inverted (see Figure 14).CAUTIONPoor-quality paper can jam the printer and create excessive paper dust. To order high-quality VeriFone paper, refer to Accessories and Documentation.Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact, friction, temperature, humidity, and oils affect the color and storage characteristics of the paper. Never load a roll of paper with folds, wrinkles, tears, or holes at the edges in the print area.

TERMINAL SETUPInstalling the Paper Roll30 VX 680 INSTALLATION GUIDE6Drop the paper roll into the printer tray.Figure 14 Loading Paper Roll7Pull paper up past the glue residue on the paper roll.8Close the paper roll cover by gently pressing directly on the cover until it clicks shut, allowing a small amount of paper past the glue residue to extend outside the printer door. Figure 15 Closing Paper Roll Cover9Tear the paper off against the serrated plastic strip in the printer.CAUTIONTo prevent damaging the print roller, always gently press down on the paper roll cover to close it.

TERMINAL SETUPInstalling and Replacing MSAM CardsVX 680 INSTALLATION GUIDE 31Installing andReplacing MSAMCardsWhen you first receive your VX 680 terminal, you may need to install an MSAM card or you may need to replace old cards. To Install and ReplaceMSAM 1Power off the terminal.2Place the terminal upside down on a soft, clean surface to protect the display from scratches.3Unlock the printer cover.Figure 16 Unlocking the Printer Cover4Unscrew the latch to expose the MSAM compartment. (see Figure 17)Figure 17 Exposing the MSAM Compartment5Remove any previously installed MSAM card by pushing the snap that keeps the SAM in place.CAUTIONObserve standard precautions when handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. VeriFone recommends using a grounded anti-static wrist strap.

TERMINAL SETUPInstalling and Replacing MSAM Cards32 VX 680 INSTALLATION GUIDE6Install an MSAM card by placing the card facing the gold contacts down and carefully snap it on the tab until it is fully inserted.Figure 18 Installing MSAM Card7Screw back the MSAM compartment latch.Figure 19 Closing the Printer CoverNOTEBefore inserting the MSAM card, position it as shown in Figure 18, with the card’s gold contacts facing the MSAM compartment. The cardholder connector base has a set of contacts and a notch on one corner to ensure that the MSAM card fits into the connector base and positioned correctly. The MSAM compartment door will not close properly if the MSAM card is installed incorrectly.0$6

TERMINAL SETUPInstalling the SIM or R-UIM Card (GPRS and CDMA Models)VX 680 INSTALLATION GUIDE 338Close the printer cover.Figure 20 Closing the Printer CoverInstalling theSIM or R-UIMCard (GPRS andCDMA Models)The VX 680 terminal for GPRS modems supports the installation of a GSM SIM (Subscriber Identity Module). While the VX 680 terminal for CDMA modems supports the installation of a R-UIM (Removable User Identity Module). Use the following procedure to install a SIM or R-UIM card.To install or replacethe card 1Turn off the terminal.2Place the terminal upside down on a soft, clean surface to protect the lens from scratches.3Remove the battery.4Remove the battery to expose the SIM/R-UIM compartment, as shown in Figure 21. Figure 21 Removing the Smart Battery

TERMINAL SETUPInstalling the SIM or R-UIM Card (GPRS and CDMA Models)34 VX 680 INSTALLATION GUIDE5Insert the SIM or the R-UIM card into the cardholder.Figure 22 Inserting the SIM or R-UIM Card6Install the battery (see Figure 24).NOTEThere is only one SIM/R-UIM slot and one SD slot. Make sure you insert the SIM/R-UIM card into the SIM slot, as shown in Figure 22.Before inserting the SIM/R-UIM card, position it as shown in Figure 22, with the card’s gold contacts facing the compartment. The cardholder connector base has a set of contacts and a notch to ensure the SIM/R-UIM card is positioned correctly. The SIM/R-UIM card has a notch on one corner to ensure that it fits into the connector base in only one way. 6,06,0

TERMINAL SETUPInstalling and Replacing SD CardVX 680 INSTALLATION GUIDE 35Installing andReplacing SDCardThe VX 680 terminal supports the installation of an SD card on certain configurations. Use the following procedures to replace or install an SD card.To install or replacethe SD card 1Turn off the terminal.2Place the terminal upside down on a soft, clean surface to protect the lens from scratches.3Remove the battery (see Figure 21).4After removing the battery, the SD card compartment is exposed, as shown in Figure 23. The SD card holder is labeled SD.5Insert the SD Card into the cardholder.Figure 23 Installing SD Card6Install the battery (see Figure 24).NOTEThere is only one SIM/R-UIM slot and one SD slot. Make sure you insert the SD card into the SD slot, as shown in Figure 23.6'

TERMINAL SETUPUsing the Smart Battery36 VX 680 INSTALLATION GUIDEUsing the SmartBatteryThe VX 680 terminal uses a Li-ion smart battery (see Accessories and Documentation for ordering information). The internal logic of the smart battery prevents both overcharging and undercharging (a fault condition in which the battery level goes well below the minimum acceptable charge and the battery becomes unusable). Smart BatteryFeaturesThe following are features of the smart battery:•Two Li-ion cells•A fuel gauge module that:•monitors state of charge (voltage and percentage of capacity)•communicates with the terminal (charge parameters and status),•determines full charge capacity (on charge cycle and uninterrupted discharge cycle)•automatically shuts down when cell voltage is extremely low•A safety circuit that:•prevents cell damage from overcharge, over-discharge, or overheating•activates when the battery is left in an unused terminal for extended periodsNOTEThe VX 680 terminal will operate on battery power or on power pack power. The smart battery charger in the terminal will be active whenever the power pack is connected.NOTE•Li-ion batteries are not affected by shallow charging. Furthermore, when the terminal has no external power source or smart battery, the coin cell battery provides power to the security circuit.•Uninstalling the battery and unplugging the terminal power pack reduce the life of the coin cell battery, which does not recharge and must be replaced if drained.•Conserve battery power by turning the VX 680 terminal off when not in use. Keep the Li-ion battery inserted in the terminal and power up the terminal periodically to check the battery charge. Do not let the battery charge fall below 10% for extended periods of time as this may permanently diminish the battery capacity. Recharge the battery by attaching the power cable to the terminal and plugging the power pack into a wall outlet.

TERMINAL SETUPBattery Behavior (No Power Cable)VX 680 INSTALLATION GUIDE 37Battery Behavior(No PowerCable)The terminal shifts to cabled power mode and starts up automatically when the VX 680 is connected to a non-battery power source, regardless of the battery charge state.Manual StartupHold the green key down for about 4 seconds until the terminal displays the startup screen.The terminal lights up and the green LED indicator activates once the power is on. Manual ShutdownHold the red key down for about 4 seconds until the terminal displays the shutdown verification screen. Keep holding the red key until the VX 680 terminal shuts down.NOTEThe 4-second power-up delay prevents terminal startup if the green key is accidentally held down. The time required to hold the green key down to power up the terminal is configurable (for more information, see the VX 680 Reference Guide – VPN DOC268-004-EN-B).NOTEThe VeriFone copyright screen starts and displays a unique copyright screen once the terminal loads an application. However, DOWNLOAD NEEDED appears on screen after the initial VeriFone copyright screen if there is no available application in the terminal.NOTE•The 4-second shutdown delay that prevents terminal shutdown if the red key is accidentally held down. The time required to hold the red key down to shut down the terminal is configurable (for more information, see the VX 680 Reference Guide – VPN DOC268-004-EN-B).•The screen is blank and the green LED indicator is off when the terminal has no power.

TERMINAL SETUPInstalling the Smart Battery38 VX 680 INSTALLATION GUIDEInstalling theSmart BatteryThe VX 680 smart battery fits in a slot on the back of the VX 680 terminal, as shown in Figure 24. The locking tab clicks when the battery is in place. The slot is keyed, so that there is only one way to insert the battery.Figure 24 Installing the Smart Battery Removing theSmart BatteryTo remove the VX 680 smart battery, press the locking tab and pull the smart battery from its slot.Figure 25 Detaching the Smart Battery from the VX 680 Terminal

TERMINAL SETUPConnecting the Terminal Power PackVX 680 INSTALLATION GUIDE 39Connecting theTerminal PowerPackAfter installing the smart battery, connect the VX 680 terminal to the provided power source for initial charging. The VX 680 unit comes with a universal input power pack capable of operating from voltages of 100V to 240V AC. To Connect theTerminal Power Pack 1Insert the round barrel connector into the power port in the connector, as shown in Figure 26.Figure 26 VX 680 Power Pack Connection2Insert the AC power cable into the power pack.3Plug the AC power cable into a wall outlet or powered surge protector. The light indicators on the VX 680 appear when the terminal receives power.Once it loads the application, the terminal starts the initial VeriFone copyright screen and displays a unique copyright screen. If there is no available application in the terminal, DOWNLOAD NEEDED appears on screen after the initial VeriFone copyright screen.CAUTIONUsing an incorrectly rated power supply may damage the terminal or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the terminal matches the requirements specified on the bottom of the terminal. (See Specifications for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting.WARNINGDo not plug the power pack into an outdoor outlet or operate the terminal outdoors. During a transaction, disconnecting the power by removing the battery or unplugging the terminal from a wall power while at very low battery charge may cause transaction data files not yet stored in the terminal memory to be lost.NOTETo protect against possible damage caused by lightning strikes and electrical surges, consider installing a power surge protector.

TERMINAL SETUPCharging the Smart Battery40 VX 680 INSTALLATION GUIDECharging theSmart BatteryAfter unpacking your VX 680 terminal, install the battery and connect the power pack to the unit for 6 hours or until fully charged. The smart battery has a safety circuit to protect the Li-ion cells from overcharging and over-discharging. If the battery is over-discharged, the safety circuit shuts down the battery. The battery must then be recharged to restore operation.Battery LifeCharging and discharging the VX 680 smart battery hundreds of times will wear out the battery. Significantly reduced operating times indicate the need for battery replacement (see Accessories and Documentation for ordering information).NOTEThe terminal charges the VX 680 smart battery when the terminal is in the Base Station. For more information, see Mounting the Terminal Onto the Base Station. NOTEThe VX 680 terminal automatically shuts off when the smart battery reaches the critically low charge state. If this occurs, the smart battery must be recharged for a minimum of 1/2 hour before it can power the terminal. It may take several recharge attempts to reset the safety circuit when charging a smart battery that has been discharged below this critical state.WARNINGDo not dispose of batteries in a fire. Li-ion batteries must be recycled or disposed of properly. Do not dispose of Li-ion batteries in municipal waste sites.

TERMINAL SETUPUsing the Base StationVX 680 INSTALLATION GUIDE 41Using the BaseStationThe primary purpose of the Base Station is to charge the terminal battery and provide a docking station for the terminal after being used in pay-at-table environments. The Base Station can be positioned on a countertop or mounted to the wall.There are three types of Base Stations: the standard model, the full-featured model and the Bluetooth® Access Point Charging Base.Standard BaseStationThe standard Base Station can charge the VX 680 terminal. However, it does not have any external ports and has a single LED to indicate power status. Figure 27 The VX 680 Standard Base StationFull-Featured BaseStationThe full-featured Base Station can charge the VX 680 terminal while charging an extra battery pack. In addition, it has two USB ports for external dongles, together with one LED for power indication and another LED for the charger status. Figure 28 The VX 680 Full-Featured Base StationFor more information on charging the spare battery on the full-featured Base Station and connecting external dongles to the USB ports, see Charging the Spare Battery on the Base Station and Attaching the USB Dongles to the Base Station.

TERMINAL SETUPPowering Up the Base Station42 VX 680 INSTALLATION GUIDEBluetooth® AccessPoint Charging BaseThe Bluetooth® Access Point Charging Base allows the VX 680 WiFi and Bluetooth®-enabled terminal to connect wirelessly to the network. It has three LED indicators: power indicator, bluetooth traffic and modem traffic. Figure 29 The VX 680 Bluetooth Access Point Charging Base StationPowering Up theBase StationUse the procedure in this section to connect the VX 680 Base Stations to a power source.To power up the basestation 1Insert the round barrel connector of the power pack into the power port at the back of the Base Station. For Bluetooth® Access Point Charging Base Station, see Power Connection to the Bluetooth® AP Charging Base Station.Figure 30 Connecting the Base Station to a Power Source2Insert the AC power cable into the power pack.3Plug the AC power cable into a wall outlet or power surge protector. 4Confirm that the Base Station is powered up as indicated by the solid green LED. (

TERMINAL SETUPMounting the Terminal Onto the Base StationVX 680 INSTALLATION GUIDE 43Mounting theTerminal Ontothe Base StationThe VX 680 terminal can be placed on the Base Station when not in use for continuous charging of its battery. External peripherals can also be attached to the terminal via USB dongles while it is on the Base Station (see Attaching the USB Dongles to the Base Station).Figure 31 Placing the VX 680 terminal onto the Base StationNOTEThe full-featured Base Station can also charge a spare battery while it charges the battery attached to the terminal (see Charging the Spare Battery on the Base Station). To protect against possible damage caused by lightning strikes and electrical surges, consider installing a power surge protector.WARNINGDo not plug the power pack into an outdoor outlet or operate the terminal outdoors. Disconnecting the power during a transaction may cause transaction data files not yet stored in terminal memory to be lost.

TERMINAL SETUPAttaching the USB Dongles to the Base Station44 VX 680 INSTALLATION GUIDEAttaching theUSB Dongles tothe Base StationWith the VX 680 mounted on the Base Station, use the USB dongles to connect to external peripherals. Only one Modem Dongle and one Serial Dongle can be connected to the Base Station. A second Modem Dongle or a second Serial Dongle will be ignored by the terminal.1Insert the USB dongle into the USB port located at the back of the Base Station. Figure 32 Inserting External Dongle Into USB Port2After inserting the external dongle into the USB port, place the VX 680 terminal onto the Base Station (see Powering Up the Base Station).3Connect the peripheral to the external dongle. Charging theSpare Battery onthe Base StationThe full-featured Base Station can charge the VX 680 terminal while charging an extra battery pack. 1Connect the Base Station to a power source (see Powering Up the Base Station)NOTEThe full-featured Base Station has USB ports for two external dongles. The standard Base Station does not have USB ports.

TERMINAL SETUPCharging the Spare Battery on the Base StationVX 680 INSTALLATION GUIDE 452Place the spare battery pack onto the Base Station.Figure 33 Charging a Spare Battery Pack Using the Base Station3Place the VX 680 terminal onto the Base Station to charge both the spare and installed battery packs at the same time.Figure 34 Charging the Spare and Installed Battery Simultaneously

TERMINAL SETUPConducting Wireless Transactions46 VX 680 INSTALLATION GUIDEConductingWirelessTransactionsTo conduct a wireless transaction:•Ensure the terminal is in an optimal position for transmitting.•Follow the on-screen instructions provided with your application.ConductingSmart CardTransactionsThe smart card transaction procedure may vary from one application to another. Verify the procedure with your application provider before performing a smart card transaction.To Conduct a SmartCard Transaction 1Position a smart card with the contacts facing upward (see Figure 35).2Insert the smart card into the smart card reader slot in a smooth, continuous motion until it seats firmly.3Remove the card only when the application indicates the transaction is complete. Figure 35 Inserting a Smart CardConductingBluetooth®TransactionsTo conduct a Bluetooth® transaction:•Ensure the terminal is paired with the Bluetooth® AP Charging Base Station not more than 100 meters away.•Follow the on-screen instructions provided with your application.CAUTIONDo not remove the smart card in the card reader until the transaction is complete. Premature card removal will invalidate the transaction.

TERMINAL SETUPUsing the Magnetic Card ReaderVX 680 INSTALLATION GUIDE 47Using theMagnetic CardReaderThe VX 680 terminal supports credit/debit card transactions.To Conduct a Creditor Debit CardTransaction1Position a magnetic card with the stripe in the card reader and facing inward, toward the keypad.2To ensure a proper read of the magnetic swipe card, the user should insert the magnetic card from the top of the unit, as shown in Figure 36.3Swipe the card through the magnetic card reader.Figure 36 Using the Magnetic Card ReaderUsing the StylusThe VX 680 terminal has a touchscreen capability which allows the use of a stylus on a transaction.To Use the Stylus 1Remove the stylus from the top portion of the terminal, as shown in Figure 37.Figure 37 Removing the Stylus888888888888

TERMINAL SETUPUsing the Stylus48 VX 680 INSTALLATION GUIDE2The stylus can be extended. Use this for touchscreen transactions as shown in Figure 38.Figure 38 Extending the Stylus3Loop a piece of cable or string (not supplied) through the stylus hole and the base of the printer cover to secure the stylus.Figure 39 Securing the Stylus to the Terminal

VX 680 INSTALLATION GUIDE 49CHAPTER 3SpecificationsThis chapter discusses power requirements, dimensions, and other specifications of the VX 680 terminal. Power12V DC 2.0 ADC Power PackUL, ITE listed, LPS power supply:aInput rated: 100-240V AC, 50/60 HzbOutput rated: 12V DC 2.0 ABarrel connector polarity: Temperature•Operating temperature: 0to 50C (32to 122F)•Relative humidity: 5% to 90%; non-condensingExternalDimensions•Length: 171.5 mm (6.8 in)•Width: 86 mm (3.4 in)•Depth: 63 mm (2.5 in) n

SPECIFICATIONSExternal Dimensions50 VX 680 INSTALLATION GUIDE

VX 680 INSTALLATION GUIDE 51CHAPTER 4MaintenanceThe VX 680 terminal and Base Stations have no user-serviceable parts. Cleaning theTerminalTo clean the terminal and Base Station, use a clean cloth slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner.TerminalContactsGently swab the contacts with alcohol or contact cleaner to remove the dirt. It is important that the exposed contacts of the VX 680 battery stay clean and unbent. Smart CardReaderDo not attempt to clean the smart card reader. Doing so may void any warranty. For smart card reader service, contact your VeriFone distributor or service provider.CAUTIONNever use thinner, trichloroethylene, or ketone-based solvents – they may cause deterioration of plastic or rubber parts.Do not spray cleaners or other solutions directly onto the keypad or terminal display.CAUTIONAvoid touching the contacts of the VX 680 battery and the recessed area on the terminal. Finger oils tarnish contacts, causing bad connections. When operating on battery power and experiencing a high occurrence of bad or incomplete data transfers, clean the contacts.

MAINTENANCESmart Card Reader52 VX 680 INSTALLATION GUIDE

VX 680 INSTALLATION GUIDE 53CHAPTER 5VeriFone Service and SupportFor VX 680 terminal problems, contact your local VeriFone representative or service provider. For VX 680 product service and repair information:•USA – VeriFone Service and Support Group, 1-800-VeriFone (837-4366), Monday - Friday, 8 A.M. - 8 P.M., Eastern time•International – Contact your VeriFone representative Returning aTerminal orSmart Batteryfor ServiceBefore returning a VX 680 terminal, smart battery, or Base Station to VeriFone, you must obtain an MRA number. The following procedure describes how to return one or more VX 680 terminals, smart batteries, or Base Stations for repair or replacement (U.S. customers only). To Return a Terminalfor Service 1Get the following information from the printed labels on the bottom of each VX 680 terminal, smart battery, or sled module to be returned:•Product ID, including the model and part number. For example, “VX 680” and “M268-XXX-XX-XXX-2.”•Serial number (S/N nnn-nnn-nnn)2Obtain the MRA number(s) by completing one of the following:aCall VeriFone toll-free within the United States at 1-800-VeriFone and follow the automated menu options.•Select the MRA option from the automated message. The MRA department is open Monday to Friday, 8 A.M.–8 P.M., Eastern Time.•Give the MRA representative the information you gathered in Step 1.If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 727-953-4172 (U.S.).bAddress a fax to “VeriFone MRA Dept.” with the model and part number(s)•Include a telephone number where you can be reached and your fax number.NOTECustomers outside the United States are advised to contact their local VeriFone representative for assistance regarding service, return, or replacement of terminals or batteries.

VERIFONE SERVICE AND SUPPORTReturning a Terminal or Smart Battery for Service54 VX 680 INSTALLATION GUIDEcComplete the Inquiry Contact Form at http://www.verifone.com/aboutus/contact/contact_form.cfm.•Address the Subject box with to “VeriFone MRA Dept.”•Reference the model and part number in the Note box.3Describe the problem(s).4Provide the shipping address where the repaired or replacement unit must be returned.5Keep a record of the following items:•Assigned MRA number(s).•VeriFone serial number assigned to the VX 680 terminal, smart battery, or base station you are returning for service or repair (terminal serial numbers are located on the bottom of the unit.•Shipping documentation, such as air bill numbers used to trace the shipment.•Model(s) returned (model numbers are located on the VeriFone label on the bottom of the VX 680 terminal).NOTEOne MRA number must be issued for each VX 680 terminal you return to VeriFone, even if you are returning several of the same model.

VERIFONE SERVICE AND SUPPORTAccessories and DocumentationVX 680 INSTALLATION GUIDE 55Accessories andDocumentationVeriFone produces the following accessories and documentation for the VX 680 terminal. When ordering, please refer to the part number in the left column. •VeriFone online store at www.store.verifone.com•USA – VeriFone Customer Development Center, 800-VeriFone (837-4366), Monday - Friday, 7 A.M. - 8 P.M., Eastern time •International – Contact your VeriFone representative Power PackContact your local VeriFone distributor to determine which power pack or power cable fits your needs.Printer PaperVeriFone CleaningKitSpare BatteryUSB Host CableModem DongleSerial DongleTelephone LineCableVPN PWR268-001-01-B DC Power Pack (Universal)VPN CBL000-008-03-A AC Power Cable (US)VPN PPR 268-001-01-A 38 mm (1.49 in) diameter, 57 mm (2.24 in) wideVPN 02746-01 Cleaning KitVPN BPK268-001-01-A VX 680 Spare BatteryVPN CBL268-003-01-A VX 680 USB Host CableVPN M267-D80-00 VX 680 Modem DongleVPN M267-D08-00 VX 680 Serial DongleVPN CBL000-001-01-A 2.1-meter (7-foot) telephone line cable, black, with modular RJ11-type connectors)

VERIFONE SERVICE AND SUPPORTAccessories and Documentation56 VX 680 INSTALLATION GUIDEDocumentationVPN DOC268-001-EN-A VX 680 Certifications and Regulations SheetVPN DOC268-002-EN-A VX 680 Quick Installation GuideVPN DOC268-004-EN-B VX 680 Reference GuideVPN DOC268-005-EN-A VX 680 Standard Base Quick Installation GuideVPN DOC268-006-EN-A VX 680 Full-Featured Base and Dongle Quick Installation GuideVPN DOC268-012-EN-A VX 680 CDMA Certifications and Regulations SheetVPN DOC00301 Verix eVo Volume I: Operating System Programmers Manual VPN DOC00302 Verix eVo Volume II: Operating System and Communication Programmers ManualVPN DOC00303 Verix eVo Volume III: Operating System Programming Tools Reference Manual

VX 680 INSTALLATION GUIDE 57CHAPTER 6Troubleshooting GuidelinesThe troubleshooting guidelines provided in the following section are included to help you install and configure your VX 680 terminal successfully. Typical examples of malfunction you may encounter while operating your VX 680 terminal and steps you can take to resolve them are listed in this chapter. If the problem persists even after performing the outlined guidelines or if the problem is not described below, contact your local VeriFone representative for assistance. Terminal DoesNot Start•Ensure that the smart battery charge state is not below the critically low level. •Recharge or replace the smart battery. •Ensure that you pressed the green ENTER/ON key for approximately 4 seconds, until the unit lights up.Terminal DisplayDoes Not ShowCorrect/Readable Info•Recharge or replace the battery.•Connect the VX 680 terminal into a known-good power supply (if you have one) to see if this clears the problem.•If the problem persists, contact your local VeriFone representative for assistance.NOTEThe VX 680 terminal comes equipped with tamper-evident labels. The VX 680 unit contains no user serviceable parts. Do not, under any circumstance, attempt to disassemble the terminal. Perform only those adjustments or repairs specified in this guide. For all other services, contact your local VeriFone service provider. Service conducted by parties other than authorized VeriFone representatives may void any warranty.CAUTIONUse only a VeriFone-supplied power pack. Using an incorrectly rated power supply may damage the terminal or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the terminal matches the requirements specified on the bottom of the terminal. (See Specifications, for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting.

TROUBLESHOOTING GUIDELINESSmart Battery Does Not Charge58 VX 680 INSTALLATION GUIDESmart BatteryDoes Not ChargeThe VX 680 smart battery must initially receive a full charge to ensure proper operation.Spare Battery inBase StationDoes Not ChargeWhen the spare battery is installed in the base for charging, the Base LED will flash amber if the battery is charging, or stay solid green if the battery is fully charged. If the battery is not charged and the LED does not flash amber, check the contacts on the battery and in the terminal base to make sure they are clean. Also, try charging a known good battery to see if the problem is with the base or with the battery. If the problem persists, contact your local VeriFone representative.Blank DisplayWhen the VX 680 terminal display screen does not show correct or clearly readable information:•The battery pack may not be connected properly. Remove and reinstall the battery pack.•Check terminal power connection.•Remove and reapply power to the terminal.•If the problem persists, contact your local VeriFone service provider.NOTE•Allow the VX 680 terminal to remain connected to the power pack for 6 hours to ensure the battery receives a full charge.•Li-ion batteries are not affected by shallow charging. Furthermore, when the terminal has no external power source or battery the coin cell battery provides power to the security circuit.•Uninstalling the battery and unplugging the terminal power pack reduce the life of the coin cell battery, which does not recharge and must be replaced if drained.•Conserve battery power by turning the VX 680 terminal off when not in use. If the terminal will not be used for an extended period of time, keep the Li-ion battery inserted in the terminal, and power up the terminal periodically to check the battery charge. Do not let the battery charge fall below 10% for extended periods of time as this may permanently diminish the battery capacity. Recharge the battery by attaching the power cable to the terminal and plugging the power pack into a wall outlet.•The VX 680 terminal automatically shuts off when the smart battery reaches the critically low charge state. If this occurs, the smart battery must recharge a minimum of 1/2 hour before it can power the terminal. It may take several recharge attempts to reset the safety circuit when charging a smart battery that has been discharged below this critical state.

TROUBLESHOOTING GUIDELINESTerminal Does Not Dial OutVX 680 INSTALLATION GUIDE 59Terminal DoesNot Dial OutIf the terminal does not dial out:•Check the telephone line connections.•Check that the telephone line is working by plugging it into a working telephone and listening for a dial tone. •Replace the telephone cable that connects the terminal with a cable you know is working correctly.•If the problem persists, contact your local VeriFone service provider.Printer Does NotPrintIf the printer does not work properly:•Make sure the battery is properly installed in the terminal. The printer will not print if there is no battery in the terminal.•Check battery status or terminal power connection. The printer will not print if there is an insufficient charge remaining in the battery to complete the print operation.•Check if the printer is out of paper (slow red blinking light) and that the roll is properly installed. Open the paper roll cover and install a new roll of printer paper or ensure that the roll is feeding correctly. A solid red indicator light indicates a printer error.•Verify that the printer door is properly latched.•If the problem persists, contact your VeriFone distributor or service provider.Printer PaperJamIf paper jams inside the printer:•Press the button at the bottom of the terminal to unlatch the paper roll cover, then open the cover.•Remove the damaged paper from the paper roll and clear the feed mechanism.•Install a roll of printer paper, as described in Installing the Paper Roll.•If the problem persists, it may be due to poor paper quality. Install a new roll of higher-quality paper.WARNINGPoor-quality paper may jam the printer. To order high-quality VeriFone paper, refer to Accessories and Documentation.

TROUBLESHOOTING GUIDELINESKeypad Does Not Respond60 VX 680 INSTALLATION GUIDEKeypad DoesNot RespondIf the keypad does not respond properly:•Check the terminal display. If it displays the wrong character or nothing at all when you press a key, follow the steps outlined in Transactions Fail to Process.•If pressing a function key does not perform the expected action, refer to the user documentation for that application to ensure you are entering data correctly.•If the problem persists, contact your local VeriFone representative.TransactionsFail to ProcessThere are several reasons why the terminal may not be processing transactions. Use the following steps to troubleshoot failures. Check the Magnetic Card Reader•Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card.•Ensure that you are swiping cards properly. With the VX 680 card reader, the black magnetic stripe on the card should face down and inward, toward the keypad and must be inserted from the top of the terminal (see Figure 36). •Process a transaction manually, using the keypad instead of the card reader. If the manual transaction works, the problem may be a defective card reader.•Contact your VeriFone distributor or service provider.•If the manual transaction does not work, proceed to Check the Telephone Line.Check the Smart Card Reader•Perform a test transaction using several different smart cards to ensure the problem is not a defective card.•Ensure that the card is inserted correctly and that the card is not removed prematurely.•Ensure the MSAM cards are properly inserted in the cardholders and that the cardholders are properly secured (see Installing and Replacing MSAM Cards).•Contact your VeriFone distributor or service provider.•If the manual transaction does not process, proceed to Check the Telephone Line.

TROUBLESHOOTING GUIDELINESTransactions Fail to ProcessVX 680 INSTALLATION GUIDE 61Check the Telephone Line•Disconnect the telephone line from the VX 680 terminal and connect it to a working telephone to check for a dial tone. If there is no dial tone, replace the telephone cable.•If the problem appears to be with the telephone line, check with the party you are trying to call to see if their system is operational. If they are not experiencing difficulties with their line, contact the telephone company and have your line checked.•If the telephone line works, contact your local VeriFone representative for assistance.

TROUBLESHOOTING GUIDELINESTransactions Fail to Process62 VX 680 INSTALLATION GUIDE

VX 680 INSTALLATION GUIDE 63INDEXAaccessories 50documentation 51ordering 51power packs 50telephone line cord 51thermal printer paper 50VeriFone cleaning kit 50BBase Station 37batteriesextending the battery life 36See also smart batterybattery modeVX 680 33Ccleaning kit 50cleaning kitsordering 50connection ports 18contact VeriFone 49Ddial out problemstroubleshooting 55displaystroubleshooting 53, 55documentation 50acronym definitions 8conventions 8ordering 51Eelectrical considerations 16, 29electrostatic discharges 29prevention 29environmental factors 15Ffull-featured Base Station 37HHDMI 8, 22Iinstallation 11connecting the terminal power pack 35connecting the terminal to a telephone line 22MSAM cardholder 29MSAM card 29terminal location 15unpacking the shipping carton 16Kkeypadstroubleshooting 56Mmaintenancecleaning the terminal 47cleaning the terminal contacts 47returning a battery for repair or replacement 49returning a terminal for repair or replacement 49MSAM cardholder 29MSAM card29Ppaper jamstroubleshooting 55paper rollsfor thermal printers 27, 56installation 27power adapter cables 19power packsAC version 50connecting 35DC version 50ordering 50

INDEXR64 VX 680 INSTALLATION GUIDEprinter paperordering 50printerstroubleshooting 55RRS-232 UART 20R-UIMfor CDMA models 31Sservicereturning a battery for repair or replacement 49returning a terminal for repair or replacement 49SIM cardsfor GSM models 31smart battery 36battery life 36charging 36conserving power 32disposal 36features 32installation 34recharging 36removal 34troubleshooting 54spare batteriescharging on the Full-Featured Base Station 40ordering 50specificationsDC power pack 45power 45temperature 45standard Base Station 37Ttechnical supportcontacting VeriFone 49returning a battery for repair or replacement 49returning a terminal for repair or replacement 49telephone line connections 22telephone line cordsordering 51terminal featuresgeneral 17terminalsaccessories 50benefits 12cleaning 47documentation 50electrical considerations 16environmental factors 15features 17repair 49replacement 49service and support 49troubleshooting 53, 55thermal paperordering 50thermal printer paperstorage 27thermal printersabout the thermal printer paper 27, 56paper jams 55troubleshooting 55transactionssmart cards 41wireless 41troubleshootingbatteries 54displays 53, 55guidelines 53keypads 56printers 55terminal transactions 56terminals 53, 55UUSB donglesmodem 20serial 20USB host cable 19, 51USB modem donglesordering 51USB serial dongles 20ordering 51

INDEXVVX 680 INSTALLATION GUIDE 65VVX 680starting on battery power 33VX 680 startupbattery mode 33Wwireless transactions 41

VX 680Installation GuideVeriFone Part Number DOC268-003-EN-C, Revision C.4VeriFone, Inc.2099 Gateway Place, Suite 600San Jose, CA, 95110 USA1-800-VERIFONEwww.verifone.comREVISION C.4

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