Verifone E280BTWF Point of Sales Terminal User Manual e280 Installation Guide

VeriFone Inc Point of Sales Terminal e280 Installation Guide

Users Manual

Verifone Part Number DOC087-603-EN-A, Revision A.3VERIFONECONFIDENTIALREVISION A.3 e280Installation Guide
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of Verifone, Inc.The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program before placing the software into productive use. This document, including without limitation the examples and software programs, is supplied “As-Is.”Verifone, Inc.1-800-Verifonewww.verifone.comVerifone Part Number DOC087-603-EN-A, Revision A.3e280 Installation Guide© 2018 Verifone, Inc.Verifone and the Verifone logo are registered trademarks of Verifone. Other brand names or trademarks associated with Verifone’s products and services are trademarks of Verifone, Inc.All other brand names and trademarks appearing in this manual are the property of their respective holders. Product Warranty: For product warranty information, go to http://www.verifone.com/terms. Comments? Please e-mail all comments on this document to your local Verifone Support Team.
E280 INSTALLATION GUIDE 3VERIFONECONFIDENTIALREVISION A.2 CONTENTSPREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6CHAPTER 1Device Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8BT and WiFi Performance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Modern Application Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Accepts All Forms of Payment On-the-Go . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Performance and Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Charger IC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Main Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Fuel Gauge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10CHAPTER 2Device Setup Usage Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Personal Security Considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Examining e280 Device Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Examining Connection Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Using the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Battery Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Battery Behavior (No Power Pack). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Manual Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Manual Shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Connecting the Terminal Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Charging the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Battery Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Connecting to a Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Using the Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Using the CTLS Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20CHAPTER 3Specifications Unit Power Requirement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Temperature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
CONTENTS 4E280 INSTALLATION GUIDEVERIFONECONFIDENTIALREVISION A.2 Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Magnetic Stripe Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Communication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21SD Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21CHAPTER 4MaintenanceMaintenance and Cleaning Surface Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Additional Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24CHAPTER 5Verifone Service and Support Returning a Device for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26CHAPTER 6TroubleshootingGuidelines Device Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Device Display Does Not Show Correct/Readable Info . . . . . . . . . . . . . . . . . . . 27Battery Does Not Charge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Transactions Fail to Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
E280 INSTALLATION GUIDE 5VERIFONECONFIDENTIALREVISION A.2 PREFACE This guide is your primary source of information for setting up the e280.AudienceThis guide is useful for anyone installing an e280 device. Basic descriptions of the device features are also provided.OrganizationThis guide is organized as follows:Chapter 1, Device Overview. Provides an overview of the e280.Chapter 2, Device Setup. Explains how to set up the e280 device. It tells you how to select a location and establish power connection.Chapter 3, Specifications. Discusses power requirements and dimensions of the e280.Chapter 4, Maintenance. Explains how to maintain your e280.Chapter 5, Verifone Service and Support. Provides information on how to contact your local Verifone representative or service provider, and information on how to order accessories or documentation from Verifone.Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines, should you encounter a problem in device installation.Related DocumentationTo learn more about the e280, refer to the following set of documents:e280 Certifications and Regulations Sheet VPN -DOC087-601-EN-A e280 Quick Installation Guide VPN -DOC087-602-EN-A
PREFACE Conventions and Acronyms6E280 INSTALLATION GUIDEVERIFONECONFIDENTIALREVISION A.2 Conventions and AcronymsThis section describes the conventions and acronyms used in this guide.Various conventions are used to help you quickly identify special formatting. Table 1 describes these conventions and provides examples of their use. Various acronyms are used in place of the full definition. Table 2 presents acronyms and their definitions. Table 1 Document ConventionsConvention Meaning ExampleBlue Text in blue indicates terms that are cross referenced.See Conventions and Acronyms.Italics Italic typeface indicates book titles or emphasis. You must install a roll of thermal-sensitive paper in the printer.Courier The courier type face is used while specifying onscreen text, such as text that you would enter at a command prompt, or to provide an URL.http://www.verifone.comThe pencil icon is used to highlight important information.RS-232-type devices do not work with the PIN pad port.The caution symbol indicates possible hardware or software failure, or loss of data.The device is not waterproof or dustproof, and is intended for indoor use only.The lightning symbol is used as a warning when bodily injury might occur.Due to risk of shock do not use the device near water.Table 2 Acronym DefinitionsAcronym DefinitionsAC Alternating CurrentARM Acorn RISC MachineEMV Europay MasterCard and VISALCD Liquid Crystal DisplayNFC Near Field CommunicationMRA Merchandise Return AuthorizationPCI Payment Card IndustryPED PIN Entry DevicePIN Personal Identification NumberUSB Universal Serial BusVPN Verifone Part NumberNOTECAUTIONWARNING
E280 INSTALLATION GUIDE 7VERIFONECONFIDENTIALREVISION A.2 CHAPTER 1Device OverviewThis chapter provides a brief description of the e280 device. The e280 is a secure wireless handheld mobile payment device that allows merchants to process credit card transactions anywhere. The e280 supports a variety of use cases and integrates with Verifone’s estate management solution enabling clients to remotely monitor, manage, and update their device. The e280 also supports Bluetooth BLE and WiFi, and meets PCI 5.X SRED requirements for maximum security.The e280’s small, sleek, design makes it easily pocketable while supporting all payment methods - Magstripe, EMV, and NFC/CTLS, including Apple Pay, GooglePay, and Samsung Pay mobile wallets. The easy to read color touch screen supports all payment related user interactions, including secure PIN entry. Figure 1 Supplied in the box
DEVICE OVERVIEW Features and Benefits8E280 INSTALLATION GUIDEVERIFONECONFIDENTIALREVISION A.2 Key Features and BenefitsFeatures and BenefitsThe e280 provides the right combination of features and functions including a triple-track magnetic-stripe card reader, smart card reader, digital PINpad and contactless/NFC support.BT and WiFi PerformanceThe dynamic combination of Bluetooth and Wi-Fi, wireless payment convenience, fewer dropped transactions and flexible point-of-sale options.Modern Application Environment•Reliable operating system and powerful tools create a richer customer experience.•Common Engage software architecture enables faster and more cost effective application development.Accepts All Forms of Payment On-the-Go•Accommodates all payment types - Magstrip, EMV, Contactless/NFC, and mobile wallets along with a 3.5-inch color touch screen with digital PIN pad and signature capture.Exceptional Ease of Use•The lightweight, compact, stylish, and ergonomic balance provide a convenient payment experience for the user.•Horizontal, bi-directional, magnetic stripe card reader at the top of e280 features an enlarged card entrance and delivers optimal card swiping and reading. •Easy to hold, easy to carry. e280's compact size allows it to easily fit in your pocket and provides lanyard holes, on both sides of the device, to attach wrist/neckbands. Performance and Durability•Secure and powerful 300 MHz processing encrypts and completes transactions quickly.•High-capacity, embedded, lithium-ion battery pack (3.8 V / 1660 mAh) that easily supports a full 10-hour business day on a single charge.•The USB-C port allows for convenient product charging as well as connection to accessories, and Android, iOS, and Windows devices.•Drop-tested up to 1.5m onto concrete surfaces.•Fast 300 MHz processor to support all your encryption needs.•BT 4.2 with BLE, Wi-Fi, and USB-C connectivity options.•Embedded 1660 m Ah battery provides 300 CTLS transactions over 10.5 hrs.•PC1 5.X Certified.•3.5" HVGA Color Touchscreen for easy interaction, including PIN entry. •Small, lightweight dimensions support multiple mobile use cases for maximum flexibility.•Sleek, modern, design, drop rated to 1.5M•MFi Certified
DEVICE OVERVIEW Features and BenefitsE280 INSTALLATION GUIDE 9VERIFONECONFIDENTIALREVISION A.2 •256MB Flash, 128MB SDRAM of memorySecurity•PCI PED 5.0 approved for PIN-based transactions•SSL protocols•Direct key injection using industry standard HSMs•VeriShield Retain•VeriShield Remote Key•Verifone Secure Data•VeriShield Total Protect•MasterCard TQM•IPP8 functionality plus multiple DUKPT engines•EMV L1 and L2•ISO7816-3, ISO7816-10, and EMV 4.3 standardsConnectivity USB host/ device port•Support UART0 software debug (TXD0, RXD0).•USB2.0 high speed•Support 5V/200mA for external USB peripherals•USB host or device is configured by SW•e280 USB-C port is on left hand side•Smart device communication is through USB-C.Bluetooth (wireless communication)•BCM4343W for touch SKU•Bluetooth 4.2 BLE •Support Eddystone + iBeacon•RF transmitter output power Class 1•RF receiver GFSK typical -90dBm, n/4 PSK typical -90dBm, 8DPSK typical -83dBm•UART3 interface for SOC communicates to BTWiFi (wireless communication)(e280 Touch Only) •WiFi 2.4 GHz; b, g, and n; MFi-certified •Supports 2.5GHz •SDIO for host interfaceCharger IC•Single cell switching mode Li-Ion battery charger
DEVICE OVERVIEW Features and Benefits10 E280 INSTALLATION GUIDEVERIFONECONFIDENTIALREVISION A.2 •Power path management integrated•Programmable charging parameters•Support dual inputs from either charging pins or USB connectorMain Battery•Non-removable battery pack•Use ID pin of battery to identify different battery source by AIN5_BATT_ID•Nominal capacity/voltage: 1660mAh/3.8VFuel Gauge•Host-side fuel gauge with Coulomb counter function
DEVICE OVERVIEW Features and BenefitsE280 INSTALLATION GUIDE 11VERIFONECONFIDENTIALREVISION A.2
DEVICE OVERVIEW Features and Benefits12 E280 INSTALLATION GUIDEVERIFONECONFIDENTIALREVISION A.2
E280 INSTALLATION GUIDE 13VERIFONECONFIDENTIALREVISION A.2 CHAPTER 2Device SetupThis chapter describes the device setup procedure. You will learn about: •Usage Guidelines•Unpacking the Shipping Carton•Examining e280 Device Features•Examining Connection Port•Using the Battery•Battery Behavior (No Power Pack)•Connecting the Terminal Power Pack•Charging the Battery•Connecting to a Computer•Conducting Wireless Transactions•Using the Smart Card Reader•Using the Magnetic Card Reader•Using the CTLS Reader•LED Lighting IndicatorsUsage GuidelinesUse the following guidelines when using your e280. Environmental Factors•Select a flat support surface, such as a countertop or table, to keep the device. Please store your e280 device in a dry area: •Operation temperature is 0~45 degree.•Storage temperature is -20 to 60 degree.•Do not use the device where there is high heat, dust, humidity, moisture, or caustic chemicals or oils.•Keep the device away from direct sunlight and anything that radiates heat, such as a stove or motor. CAUTIONThe device is not waterproof or dustproof, and is intended for indoor use only. Any damage to the unit from exposure to rain or dust may void any warranty.
DEVICE SETUP Unpacking the Shipping Carton14 E280 INSTALLATION GUIDEVERIFONECONFIDENTIALREVISION A.2 Personal Security ConsiderationsThe e280 can be used as handover device. Always exercise extreme caution when conducting transactions especially during PIN entry.•Hand the e280 directly to the cardholder for PIN entry.•Encourage the cardholder to hold the e280 close to avoid others from seeing the information entered.Electrical Considerations•Avoid using this product during electrical storms.•Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment).•Do not use the device near water or in moist conditions.Unpacking the Shipping CartonOpen the shipping carton and carefully inspect its contents for possible tampering or shipping damage. The e280 is a secure product and any tampering may cause the device to cease to function properly. To unpack the shipping carton 1Remove and inspect the following items:•e280 unit•USB-C to USB cable2Remove all plastic wrapping from the unit and other components.3Remove the clear protective from the display. 4Save the shipping carton and packing material for future repacking or storing the device.Examining e280 Device FeaturesBefore you continue the installation process, familiarize yourself with the features of the e280. (See Figure 2) CAUTIONDo not use a unit that has been tampered with or otherwise damaged. This unit comes equipped with tamper-evident labels. If a label or component appears damaged, immediately notify the shipping company and your Verifone representative or service provider.NOTE•Charge the e280 device for eight hours before initial use.•The e280 device comes with an extra battery, that will power the security circuit of the device, in case the device is tampered and the main battery fails to charge. This extra battery has a life of 2 yrs.•Ensure not to store the device for more than 1 week without charging, else the secondary battery gets discharged in turn reducing the life of the battery.
DEVICE SETUP Examining Connection PortE280 INSTALLATION GUIDE 15VERIFONECONFIDENTIALREVISION A.2 Front PanelThe front panel includes the following features:Figure 2 e280 Device Features (Front Panel)•A colored capacitive-touch LCD Display•A smart card reader built into the bottom of the device to process smart card based debit or credit transactions. For directions on how to use a smart card, see Using the Smart Card Reader.•A magnetic card reader, built into the top part of the device for performing debit or credit card transactions. The card can be swiped from either direction but we recommend from left to right, magnetic stripe facing the back using the proper direction, with the magnetic stripe facing up. For directions on how to use a magnetic card, see Using the Magnetic Card Reader.•A power/charging indicators.•ALL LED's to indicate CTLS, EMV, MSR, BT, and Wi-Fi are shown ON the display.•CTLS around the display for contactless payments. For directions on how to conduct contactless transactions, see Using the CTLS Reader.Examining Connection PortThe e280 device has one primary USB-C port used for power and download.Figure 3 The e280 Primary USB-C Port 5
DEVICE SETUP Using the Battery16 E280 INSTALLATION GUIDEVERIFONECONFIDENTIALREVISION A.2 Using the BatteryThe e280 device uses a single cell Li-ion battery. The internal logic of the battery prevents both overcharging and undercharging (a fault condition in which the battery level goes well below the minimum acceptable charge and the battery becomes unusable).Battery FeaturesThe following are features of the battery:•Single Li-ion cell.•A safety circuit that:•Prevents cell damage from overcharge, over-discharge, or overheating.•Activates when the battery is left in an unused device for extended periods.Battery Behavior (No Power Pack)The device shifts to power pack mode and starts up automatically when the e280 is connected to a non-battery power source, regardless of the battery charge state.Manual StartupHold the start button for about 10 seconds until the device displays the startup screen.Manual ShutdownHold the start button for about 10 seconds until the device is switched OFF.NOTE•Charge the e280 device for eight hours before initial use.•The e280 device comes with an extra battery that will power the security circuit of the device in case, the device is tampered and the main battery fails to charge. This extra battery has a life of 2 yrs.•Ensure not to store the device for more than 1 week without charging, else the secondary battery gets discharged in turn reducing the life of the battery.•Disconnecting and unplugging the device power pack, reduce the life of the coin cell battery, which does not recharge and must be replaced if drained.•Conserve battery power by turning the e280 device off when not in use. Do not let the battery charge fall below 10% for extended periods of time as this may permanently diminish the battery capacity. Recharge the battery by attaching the USB-C end of the power pack to the device and plugging the other end of the power pack into a wall outlet.NOTEThe Verifone copyright screen starts and displays a unique copyright screen once the device loads an application. However, DOWNLOAD NEEDED appears on screen after the initial Verifone copyright screen if there is no available application in the device.NOTEThe screen is blank when the device has no power.
DEVICE SETUP Connecting the Terminal Power PackE280 INSTALLATION GUIDE 17VERIFONECONFIDENTIALREVISION A.2 Connecting the Terminal Power PackConnect the e280 device to the provided USB cable and insert the other end into any USB charger head for initial charging.Each e280 device comes with a power supply cable, USB to USB-C cable is used to connect the device directly to an USB outlet to charge the battery. The e280 unit is equipped with an USB capable universal input. To Connect the Terminal Power Supply1Insert the USB-C plug into the USB-C port of the e280, as shown in the figure below.Figure 4 e280 Power Supply Connection2Plug the USB cable into a USB wall outlet or the output of a standard USB power supply.Charging the BatteryAfter unpacking your e280 device, connect the power pack to the unit for eight hours or until fully charged.•Charge the e280 device for eight hours before initial use.CAUTIONUsing an incorrectly rated power supply may damage the device or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the device matches the requirements specified on the bottom of the device. (See Specifications for detailed power supply specifications.) You can use any standard USB charger.WARNINGDo not plug the power pack into an outdoor outlet or operate the device outdoors.During a transaction, disconnecting the power by unplugging the device from a wall power while at very low battery charge may cause transaction data files not yet stored in the device memory to be lost. TIPTo protect against possible damage caused by lightning strikes and electrical surges, consider installing a power surge protector.
DEVICE SETUP Connecting to a Computer18 E280 INSTALLATION GUIDEVERIFONECONFIDENTIALREVISION A.2 •The e280 device comes with an extra battery that will power the security circuit of the device in case, the device is tampered and the main battery fails to charge. This extra battery has a life of 2 yrs.•Ensure not to store the device for more than 1 week without charging, else the secondary battery gets discharged in turn reducing the life of the battery.•Disconnecting and unplugging the device power pack, reduce the life of the coin cell battery, which does not recharge and must be replaced if drained.•Conserve battery power by turning the e280 device off when not in use. Do not let the battery charge fall below 10% for extended periods of time as this may permanently diminish the battery capacity. Recharge the battery by attaching the USB-C end of the power pack to the device and plugging the other end of the power pack into a wall outlet.•The e280 device automatically shuts off when the battery reaches the critically low charge state. If this occurs, the battery must be recharged for a minimum of 1/2 hour before it can power the device. It may take several recharge attempts to reset the safety circuit when charging a battery that has been discharged below this critical state. Battery LifeCharging and discharging the battery will cause normal wear on the battery. Connecting to a Computer Connect the e280 device to a PC or laptop to download applications.To Connect to a Computer 1Insert the USB-C plug into the USB-C port of the e280, as shown in the figure below.2Connect the other end of the USB-C plug into the host computer’s USB port.Figure 5 Connecting to a Host ComputerWARNINGDo not dispose batteries in a fire. Li-ion batteries must be recycled or disposed of properly. Do not dispose Li-ion batteries in municipal waste sites. 5
DEVICE SETUP Using the Smart Card ReaderE280 INSTALLATION GUIDE 19VERIFONECONFIDENTIALREVISION A.2 Using the Smart Card ReaderThe insert the smart card to proceed with the EMV transaction. EMV supports credit card and debit card transactions.To Conduct a Smart Card Transaction 1Position the smart card with the contacts facing upward (see illustration below).2Insert the card into the reader slot in a smooth, continuous motion until it seats firmly.3Wait for the application to indicate a completed transaction before removing the card. Premature card removal invalidates the transaction.Figure 6 Inserting a Smart CardUsing the Magnetic Card Reader Use the magnetic stripe reader to perform credit and debit card transactions.To Conduct a Debit or Credit card Transaction1Position the card with the magnetic stripe facing backwards.2To ensure a proper read of the magnetic swipe card, insert the magnetic card from the top of the device, as shown in the illustration below.Figure 7 Using Magnetic Stripe Card3Swipe the card through the magnetic card reader.
DEVICE SETUP Using the CTLS Reader20 E280 INSTALLATION GUIDEVERIFONECONFIDENTIALREVISION A.2 Using the CTLS Reader The e280 supports contactless credit or debit card transactions. To perform a contactless transaction, gently tap the card or hold the card against the surface of the display.Figure 8 Using the CTLS Reader
E280 INSTALLATION GUIDE 21VERIFONECONFIDENTIALREVISION A.2 CHAPTER 3SpecificationsThis chapter discusses the power requirements and dimensions of the e280 device.Unit Power Requirement•Input power rating: 5 V DC, 1 A•Charging via USB-C to computer system or you can use any smartphone or tablet USB power adapter.Temperature•Operating Environment:•Temperature: 0°C to +45 °C (23 °F to 113 °F)•Relative humidity: 5% to 90% RH non-condensing•Non-Operating Environment: •Temperature: -20 °C to +60°C (-4 °F to 140 °F)•Relative humidity: 5% to 93% RH non-condensingExternal Dimensions•Length: 115 mm•Width: 67 mm •Height: 13.75 mm for TouchscreenWeight•150 g for TouchscreenMemory•256 MB Flash, 128MB DDRMagnetic Stripe Card•Triple-track•Supports bi-directional card read, swipe speed at 10 IPS to 40 IPSCommunication•BT 4.2 BLE (Bluetooth Low Energy), WiFi 2.4 GHz(B+G+N), MFI CertifiedDisplay•3.5" HVGA Color Touch SD Memory •NAND Flash: 2 Gbit with 8-bit bus width•LPDDR2 SDRAM memory: 1 Gbit with 32-bit bus width
SPECIFICATIONS SD Memory22 E280 INSTALLATION GUIDEVERIFONECONFIDENTIALREVISION A.2
E280 INSTALLATION GUIDE 23VERIFONECONFIDENTIALREVISION A.2 CHAPTER 4MaintenanceMaintenance and CleaningThe e280 device has no user-maintainable parts. It can, however, be cleaned.Surface CleaningTo clean the device, use a clean cloth slightly dampened with water and a drop or two of mild soap. For stubborn stains, use cleaner. Magnetic Card ReaderDirt accumulation can lead to MSR reading problems unless you clean the magnetic stripe reader (MSR) on a regular basis (daily to once a week, depending on usage).Clean the MSR using commercially available card reader cleaning cards, or using Verifone’s recommended MSR-cleaning card (PN 02746-02). Smart Card ReaderDo not attempt to clean the Smart Card Reader (SCR). Doing so may void any warranty. For smart card reader service, contact your Verifone distributor or service provider.CAUTIONNever use thinner, trichloroethylene, or ketone-based solvents – they may cause deterioration of plastic or rubber parts.Do not spray cleaners or other solutions directly on the device display.NOTEIf using a commercially available cleaning card, use ONLY an approved MSR cleaning card made specifically for POS MSR terminals or Petroleum MSR card readers.CAUTIONIf you find foreign objects in the SCR, send your terminal to a Verifone authorized repair center.Do not use Verifone’s recommended MSR-cleaning card (PN 02746-02) or commercially available card reader cleaning cards with the SCR.
MAINTENANCE AND CLEANING Additional Safety Information24 E280 INSTALLATION GUIDEVERIFONECONFIDENTIALREVISION A.2 Additional Safety InformationThe following is additional information for your safety in using this device. WARNINGPotentially Explosive EnvironmentsWhen using the device in areas with potential risk of explosion, such as gas stations, follow the advice of all signs and instructions. If there has been a leak, do not use this device.
E280 INSTALLATION GUIDE 25VERIFONECONFIDENTIALREVISION A.2 CHAPTER 5Verifone Service and SupportFor e280 problems, contact your local Verifone representative or service provider. For e280 product service and repair information:•USA – Verifone Service and Support Group, 1-800-Verifone (837-4366), Monday - Friday, 8 A.M. - 8 P.M., Eastern time•International – Contact your Verifone representative Returning a Device for ServiceBefore returning an e280, you must obtain an MRA number. The following procedure describes how to return one or more devices for repair or replacement (U.S. customers only). To return a device for service 1Get the following information from the on the box or underneath the plastic rear shell. You have to remove the white plastic shell from the rear of the device to expose the printed labels or get the information from the labels on the box. at the back of each e280 to be returned:•Product ID, including the model and part number. For example, “e280” and “M087-XXX-XXX-XXX.”•Serial number (S/N nnn-nnn-nnn)2Obtain the MRA number(s) by completing one of the following:aCall Verifone toll-free within the United States at 1-800-Verifone and follow the automated menu options.•Select the MRA option from the automated message. The MRA department is open Monday to Friday, 8 A.M.–8 P.M., Eastern Time.•Give the MRA representative the information you gathered in Step 1. If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 727-953-4172 (U.S.).bAddress a fax to “Verifone MRA Dept.” with the model and part number(s)•Include a telephone number where you can be reached and your fax number.NOTECustomers outside the United States are advised to contact their local Verifone representative for assistance regarding service, return, or replacement of devices and accessories.
VERIFONE SERVICE AND SUPPORT Accessories and Documentation26 E280 INSTALLATION GUIDEVERIFONECONFIDENTIALREVISION A.2 cComplete the Inquiry Contact Form at http://www.verifone.com/aboutus/contact/contact_form.cfm.•Address the Subject box with to “Verifone MRA Dept.”•Reference the model and part number in the Note box.3Describe the problem(s).4Provide the shipping address where the repaired or replacement unit must be returned.5Keep a record of the following items:•Assigned MRA number(s).•Verifone serial number assigned to the e280 you are returning for service or repair (device serial numbers are located at the back of the unit.•Shipping documentation, such as air bill numbers used to trace the shipment.•Model(s) returned (model numbers are located on the Verifone label at the bottom of the white plastic shell or box labels.Accessories and DocumentationVerifone produces the following accessories and documentation for the e280. When ordering, please take note of the part number. •Verifone online store at www.estore.verifone.com•USA – Verifone Customer Development Center, 800-Verifone (837-4366), Monday - Friday, 7 A.M. - 8 P.M., Eastern time •International – Contact your Verifone representative AccessoriesDocumentationNOTEOne MRA number must be issued for each e280 you return to Verifone, even if you are returning several of the same model.Verifone Certified Power Adapter PWR087-300-01-AVerifone Cleaning Kit 02746-01e280 Certifications and Regulations Sheet VPN -DOC087-601-EN-A e280 Quick Installation Guide VPN -DOC087-602-EN-A
E280 INSTALLATION GUIDE 27VERIFONECONFIDENTIALREVISION A.2 CHAPTER 6Troubleshooting GuidelinesThe troubleshooting guidelines provided in the following section are included to help you install and configure your e280 successfully. Typical examples of malfunction you may encounter while operating your e280 and steps you can take to resolve them are listed in this chapter. If the problem persists even after performing the outlined guidelines or if the problem is not described below, contact your local Verifone representative for assistance. Device Does Not Start•Ensure that the battery charge state is not below the critically low level. Device Display Does Not Show Correct/Readable Info•Recharge the battery.•Connect the e280 into a known-good power supply (if available) to see if this clears the problem.•If the problem persists, contact your local Verifone representative for assistance.NOTEThe e280 comes equipped with tamper-evident labels. The e280 unit contains no user serviceable parts. Do not, under any circumstance, attempt to disassemble the device. Perform only those adjustments or repairs specified in this guide. For all other services, contact your local Verifone service provider. Service conducted by parties other than authorized Verifone representatives may void any warranty.CAUTIONBefore troubleshooting, ensure that the power supply being used to power the device matches the requirements specified at the bottom of the device. (See Specifications, for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting.
TROUBLESHOOTING GUIDELINES Battery Does Not Charge28 E280 INSTALLATION GUIDEVERIFONECONFIDENTIALREVISION A.2 Battery Does Not ChargeThe e280 battery must initially receive a full charge to ensure proper operation.Blank DisplayWhen the e280 device display screen does not show correct or clearly readable information:•Battery connection is not available to the user. •If the display doesn't turn on, press and hold the power key for 8-10 seconds.•Plug the charger.•If the problem persists, contact your local Verifone service provider.Transactions Fail to Process There are several reasons why the device may not be processing transactions. Use the following steps to troubleshoot failures. Check the Magnetic Card Reader•Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card.•Ensure that you are swiping cards properly. With the e280 card reader, the black magnetic stripe on the card should face down and outward (see Figure 7).•Process a transaction manually. If the manual transaction works, the problem may be a defective card reader.•Contact your Verifone distributor or service provider.NOTE•Allow the e280 device to remain connected to the power pack for eight hours to ensure the battery receives a full charge.•Li-ion batteries are not affected by shallow charging. Furthermore, when the device has no external power source or battery the coin cell battery provides power to the security circuit.•Disconnecting and unplugging the device power pack reduce the life of the coin cell battery, which does not recharge and must be replaced if drained.•Conserve battery power by turning the e280 device off when not in use. Do not let the battery charge fall below 10% for extended periods of time as this may permanently diminish the battery capacity. Recharge the battery by attaching USB end of the power pack to the device and plugging the other end of the power pack into a wall outlet.•The e280 device automatically shuts off when the battery reaches the critically low charge state. •Please charge the device once a week even when the device is not in use.
TROUBLESHOOTING GUIDELINES Transactions Fail to ProcessE280 INSTALLATION GUIDE 29VERIFONECONFIDENTIALREVISION A.2
e280Installation GuideVerifone Part Number DOC087-603-EN-A, Revision A.3VeriFone, Inc.1-800-Verifonewww.verifone.comVERIFONECONFIDENTIALREVISION A.3

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