Verifone E315 Point of Sale Terminal User Manual e315 Installation Guide

VeriFone Inc Point of Sale Terminal e315 Installation Guide

Contents

User Manual

VeriFone Part Number DOC087-043-EN-A, Revision A.1VERIFO N ECONF I DENTIALREVISION A.1 e315Installation Guide
All rights reserved. No part of the con tents of this document may be reproduced or transmitte d in any form witho ut the written permission of VeriFone, Inc.The information contained in this d ocument is su bject to chan ge without notice. Although VeriFone has attempted to ensu re the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program before placing the software into productive use. This document, including without limitation the examples and software programs, is supplied “As-Is.”VeriFone, Inc.2099 Gateway Place, Suite 600San Jose, CA, 95110 USA1-800-VERIFONEwww.verifone.comVeriFone Part Number DOC087-043-EN-A, Revision A.1e315 Installation Guide© 2013 VeriFone, Inc.VERIFO N ECONF I DENTIALREVISION A.1 VeriFone, the VeriFone logo, Omni, VeriCentre, and Verix are registered trademarks of VeriFone. Other brand names or trademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc.Apple, the Apple logo, iPod, and iPhone are registered trademarks of Apple Inc.All other brand names and trademarks appearing in this manual are the property of their respective holders. Comments? Please e-mail all comments on this document to your local VeriFone Support Team.WARNINGThe e315 uses an internal lithium-ion rechargeable battery. Do not dispose the e315 in a fire. lithium-ion polymer batteries must be recycled or disposed of properly. Do not dispose of lithium-ion polymer batteries in municipal waste sites.
E315 INSTALLATION GUIDE 3VERIFO N ECONF I DENTIALREVISION A.6 CONTENTSPREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6CHAPTER 1Device Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Performance and Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Contactless Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9CHAPTER 2Device Setup Selecting a Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Personal Security Considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Examining Device Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Front View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Back View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Installing/Removing an iPod/iPhone into the e315 . . . . . . . . . . . . . . . . . . . . . . . 16Installing/Replacing MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Connecting the e315 to a Power Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Connecting the e315 to a Wall-mount Charger . . . . . . . . . . . . . . . . . . . . . . . . . 18Connecting the e315 to a Host Computer via Micro-USB . . . . . . . . . . . . . . . . . 19Battery Behavior (No Power Cable) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Conducting Wireless Transactions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Using a Smart Card to Conduct Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . 20Using the Magnetic Stripe Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Using the CTLS Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Using the Barcode Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22CHAPTER 3Specifications Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Temperature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23CHAPTER 4Maintenance Cleaning the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Device Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
CONTENTS 4E315 INSTALLATION GUIDEVERIFO N ECONF I DENTIALREVISION A.6 CHAPTER 5VeriFone Service and Support Returning a Device for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Battery Pack Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28CHAPTER 6TroubleshootingGuidelines Device Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Device Display Does not Show Correct/Readable Info . . . . . . . . . . . . . . . . . . . 29Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Transactions Fail To Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
E315 INSTALLATION GUIDE 5VERIFO N ECONF I DENTIALREVISION A.6 PREFACE This guide is your primary source of information for setting up the e315.AudienceThis guide is useful for anyone installing a e315 device. Basic descriptions of the device features are also provided.OrganizationThis guide is organized as follows:Chapter 1, Device Overview. Provides an overview of the e315.Chapter 2, Device Setup. Explains how to set up and install an iPod 5 or iPhone 5 into the e315. It tells you how to select a location, establish power connection, and install the MSAM card.Chapter 3, Specifications. Discusses power requirements and dimensions of the e315.Chapter 4, Maintenance. Explains how to maintain your e315.Chapter 5, VeriFone Service and Support. Provides information on how to contact your local VeriFone representative or service provider, and information on how to order accessories or documentation from VeriFone.Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines, should you encounter a problem in device installation.Related DocumentationTo learn more about the e315, refer to the following set of documents:e315 Certifications and Regulations Sheet VPN DOC087-041-EN-Ae315 Quick Installation Guide VPN DOC087-042-EN-Ae315 Web site www.paywaremobile.com
PREFACE Conventions and Acronyms6E315 INSTALLATION GUIDEVERIFO N ECONF I DENTIALREVISION A.6 Conventions and AcronymsThis section describes the conventions and acronyms used in this guide.Various conventions are used to help you quickly identify special formatting. Table 1 describes these conventions and provides examples of their use. Various acronyms are used in place of the full definition. Table 2 presents acronyms and their definitions. Table 1 Document ConventionsConvention Meaning ExampleBlue Text in blue indicates terms that are cross referenced.See Conventions and Acronyms.Italics Italic typeface indicates book titles or emphasis. You must install a roll of thermal-sensitive paper in the printer.Courier The courier type face is used while specifying onscreen text, such as text that you would enter at a command prompt, or to provide an URL.http://www.verifone.comThe pencil icon is used to highlight important information.RS-232-type devices do not work with the PIN pad port.The caution symbol indicates possible hardware or software failure, or loss of data.The device is not waterproof or dustproof, and is intended for indoor use only.The lightning symbol is used as a warning when bodily injury might occur.Due to risk of shock do not use the device near water.Table 2 Acronym DefinitionsAcronym DefinitionsAC Alternating CurrentEMV Europay MasterCard and VISALCD Liquid Crystal DisplayLED Light Emitting DiodeMRA Merchandise Return AuthorizationMSAM Micromodule-Size Security Access ModulePED PIN Entry DevicePIN Personal Identification NumberSD Secure DigitalSIM Subscriber Identity ModuleUSB Universal Serial BusVPN VeriFone Part NumberWi-Fi Wireless FidelityNOTECAUTIONWARNING
E315 INSTALLATION GUIDE 7VERIFO N ECONF I DENTIALREVISION A.6 CHAPTER 1Device OverviewThis chapter provides a brief description of the e315, the smallest micro-merchant and convenience retailing mobile payment solution in the industry. This payment solution seamlessly blends the industry standard, secure Vx operating system and Trident hardware architecture with the Apple OS allowing for an endless variety of vertical applications and secure payment combinations to suit today’s dynamic and innovative retailing needs. This solution packs a wallop: familiar color/touch display interface via an iPod 5 or an iPhone 5, blazing fast processor, abundant memory, the latest PCI 2.0 security, integrated 2D barcode scanner, capacitive touch encrypted PINpad, integrated contactless and NFC ready, all in the smallest most versatile form factor available.The e315 is a portable, battery-powered device designed to fit your hands comfortably and is ideal for consumer-facing and merchant facing retail integrated applications. It features a crisp 128 x 32 display and a spill-resistant capacitive keypad.Figure 1 The e315 DeviceNOTEVeriFone ships variants of the e315 for different markets. Your device may have a different configuration supporting a different Apple device. The following devices may or may not be present: a smart card reader, contactless, barcode scanner.
DEVICE OVERVIEW Features and Benefits8E315 INSTALLATION GUIDEVERIFO N ECONF I DENTIALREVISION A.6 Features at a glanceFeatures and BenefitsThe e315 devices provide the right combination of features and functions including a triple-track magnetic-stripe card reader, smart card reader, integrated PIN pad, capacitive touch keypad, monochrome display, 2D barcode reader, and contactless/NFC support.Exceptional Ease of Use•The lightweight (less than 1 pound), compact, stylish and ergonomic balance allows convenient device hand-off to the consumer for PIN entry or other input.•Integration with the Apple OS enables rapid backend development and complex system integration in a short period of time.•Large, well-placed, capacitive keys provide a continuity of user experience between the e315 and iPod/iPhone.•Horizontal magnetic stripe card reader with an enlarged card entrance delivers optimal card swiping and reading without the need to visually guide the card.•iPod/iPhone touchscreen allows for icon-based applications or electronic signature capture support.•The e315 size is easily able to be dropped in any pocket, or an optional hands-free holster is available that fits the server’s or clerk’s belt so that the POS device can be quickly removed and easily handed to the customer.•400 MHz ARM11 processor delivers power and usability in a convenient “hand-over” design•Offers unsurpassed performance on EMV smart card transactions•Multi-application operating environment•Backward compatibility with VeriFone VX solutions and the flexible Apple OS helps reduce development cost and time to market•Advanced memory architecture to meet tomorrow’s needs with support for 160 MB standard•Multiple connectivity and contactless options•32-bit processing and multi-tasking capabilities•Spill-resistant design prevents liquid from entering the solution by forcing it down and off the front of the device•Security architecture exceeds specifications for PCI-PED and sophisticated file authentication•Dock mechanism firmly secures the iPod or iPhone with the e315 and quickly disengages for easy removal•Securely supports and runs payment and value-added applications
DEVICE OVERVIEW Features and BenefitsE315 INSTALLATION GUIDE 9VERIFO N ECONF I DENTIALREVISION A.6 Performance and Durability•Powerful 400-mHz ARM11 processing completes transactions in seconds.•High-capacity lithium-ion polymer battery can rapidly charge and offer 10+ hours of PIN pad and host device power.•Standard micro-USB port allows for convenient product charging, or optional full-featured Gang Charging base allows for multiple units to charge at once.•Rounded corners and drop resistant to 3 feet on concrete floor to minimize breakage.•160 MB of memory standard .Security•PCI PED 2.0 approved for debit and other PIN-based transactions•EMV Level 1 Type Approval•Tamper-resistant construction, SSL protocols, and VeriShield file authentication•Supports VeriShield Protect encryption implementations Contactless Capability•Advanced contactless architecture that future-proofs investment with a single contactless interface (SingleCl), SoftSAMs, and side-by-side application architecture.•Large tap zone (CTLS logo) that encompasses the PIN pad optimizes user experience.•Contactless version accepts EMV in addition to magnetic stripe contactless payments as well as PIN-based transactions.
DEVICE OVERVIEW Features and Benefits10 E315 INSTALLATION GUIDEVERIFO N ECONF I DENTIALREVISION A.6
E315 INSTALLATION GUIDE 11VERIFO N ECONF I DENTIALREVISION A.6 CHAPTER 2Device SetupThis chapter describes the device setup procedure. You will learn about: •Selecting a Location•Unpacking the Shipping Carton•Examining Device Features•Installing/Removing an iPod/iPhone into the e315•Installing/Replacing MSAM Cards•Connecting the e315 to a Power Source•Connecting the e315 to a Host Computer via Micro-USB•Battery Behavior (No Power Cable)•Conducting Wireless Transactions•Using a Smart Card to Conduct Transactions•Using the Magnetic Stripe Reader•Using the CTLS Reader•Using the Barcode Reader
DEVICE SETUP Selecting a Location12 E315 INSTALLATION GUIDEVERIFO N ECONF I DENTIALREVISION A.6 Selecting a Location Use the following guidelines when selecting a location for your e315. To select a location•Select a location convenient for both merchant and cardholder.•Select a location that is far from heavy metal objects.•Select a location near a power outlet.Environmental Factors•Select a flat support surface, such as a countertop or table, to keep the device safe in between uses.•Do not use the device where there is high heat, dust, humidity, moisture, or caustic chemicals or oils.•Keep the device away from direct sunlight and anything that radiates heat, such as a stove or motor.•Do not use the device outdoors. Personal Security ConsiderationsThe e315 is a handover device and personal security is significantly impacted by the carholder entering the PIN. •Hand the e315 directly to the cardholder for them to enter their PIN.•Encourage the cardholder to hold the e315 close to avoid allowing others to see the information entered.Electrical Considerations•Avoid using this product during electrical storms.•Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment).•Do not use the device near water or in moist conditions.WARNINGFor safety, do not string cables or cords across a walkway.CAUTIONThe device is not waterproof or dustproof, and is intended for indoor use only. Any damage to the unit from exposure to rain or dust may void any warranty.
DEVICE SETUP Unpacking the Shipping CartonE315 INSTALLATION GUIDE 13VERIFO N ECONF I DENTIALREVISION A.6 Unpacking the Shipping CartonOpen the shipping carton and carefully inspect its contents for possible tampering or shipping damage. The e315 is a secure product and any tampering may cause the device to cease to function properly. To unpack the shipping carton 1Remove and inspect the following items:•e315 unit•USB to micro-USB cable2Remove all plastic wrapping from the unit and other components.3Remove the clear protective film from the unit. 4Save the shipping carton and packing material for future repacking or moving the device.Examining Device FeaturesBefore you continue the installation process, notice the features of the e315 (see Figure 2 and Figure 3).CAUTIONDo not use a unit that has been damaged or tampered with. The e315 comes equipped with tamper-evident labels. If a label or component appears damaged or if the device appears to have been opened, please notify the shipping company and your VeriFone representative or service provider immediately.NOTEIt is recommended to charge the e315 device for 8 hours before initial use. Do not insert the iPod/iPhone during charging.NOTEYou need to have an iPod/iPhone installed to proceed. For more information, see Installing/Removing an iPod/iPhone into the e315.
DEVICE SETUP Examining Device Features14 E315 INSTALLATION GUIDEVERIFO N ECONF I DENTIALREVISION A.6 Front View•The front panel includes the following features:Figure 2 e315 Device Features•An MSAM (Micromodule-Size Security Access Module) compartment, to support stored-value card programs or other merchant card requirements.•A Micro-USB port is located on the side for data connection and power charging. It is also used to connect the e315 to a host computer through a standard USB to micro-USB cable (VPN CBL000-021-01-A). •A magnetic stripe reader, is built into the right side of the e315. Swipe the card using the proper direction, with the magnetic stripe down and facing inward, toward the device.NOTEVeriFone ships variants of the e315 for different markets. Your device may have a different configuration. The following devices may or may not be present: a CTLS reader, smart card reader, or a barcode scanner. However, the basic processes described in this guide remain the same, regardless of device configuration.
DEVICE SETUP Examining Device FeaturesE315 INSTALLATION GUIDE 15VERIFO N ECONF I DENTIALREVISION A.6 Back ViewThe back panel includes the following features:Figure 3 e315 Device Features (Back View)•A 128 x 32 pixel monochrome LCD display•Two types of keys on the capacitive touch keypad:aA 15-key keypadbThree color-coded function keys below the keypad•A 2D imager located on top of the device for scanning barcodes; an audible “beep” indicates a successful scan•Action buttons located on both sides to turn on the barcode reader•CTLS LEDs that acts PIN entry and charging indicators•A smart card reader for performing debit or credit card transactions (See Using a Smart Card to Conduct Transactions)•A CTLS functionality for contactless paymentsCAUTIONDo NOT paste anything on the keypad surface to avoid malfunction.
DEVICE SETUP Installing/Removing an iPod/iPhone into the e31516 E315 INSTALLATION GUIDEVERIFO N ECONF I DENTIALREVISION A.6 Installing/Removing an iPod/iPhone into the e315You need to install an iPod 5 or an iPhone 5 device into the e315 to perform any payment transaction. You can also install an iPod 5 or an iPhone 5 device into the e315 to synchronize data and download applications.To install an iPod/iPhone into the e315 1Hold and secure the e315 with the PIN pad facing down.2Firmly grasp the iPod 5 or the iPhone 5 device and position it on top of the e315.3The e315 connects iPod 5 or the iPhone 5 device through the Apple Lightning connector. Align the Lightning port on the iPod 5 or the iPhone 5 device with the connector on the e315 then, gently but firmly push the e315 until it locks in place.Figure 4 Installing an iPod 5 or an iPhone 5 into the e315To remove an iPod/iPhone from the e315 1Hold and secure the e315 with the PIN pad facing down.2Using your finger, carefully hook the iPod 5 or the iPhone 5 device and then lift upwards to remove the device.Figure 5 Removing an iPod/iPhone From the e315
DEVICE SETUP Installing/Replacing MSAM CardsE315 INSTALLATION GUIDE 17VERIFO N ECONF I DENTIALREVISION A.6 Installing/Replacing MSAM CardsWhen you first receive your e315, you may need to install an MSAM card or you may need to replace old cards. To install/replace MSAM 1Unplug any cables or chargers from the e315. 2Place the MSAM card on top of the tray with the gold contacts facing down.3Align the MSAM tray properly into the compartment and gently push the tray until it locks in place.Figure 6 Inserting an MSAM CardCAUTIONObserve standard precautions when handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. VeriFone recommends using a grounded anti-static wrist strap.NOTENot all applications require the use of an MSAM card.NOTEMake sure that the MSAM card sits firmly on the tray. If the MSAM card is not installed correctly, the MSAM compartment does not close properly.
DEVICE SETUP Connecting the e315 to a Power Source18 E315 INSTALLATION GUIDEVERIFO N ECONF I DENTIALREVISION A.6 Connecting the e315 to a Power SourcePlug the wall-mount charger to an external power source and connect it to the e315 to charge the device.The device operates in normal mode during startup or when in use. The device enters power saving mode when it has been idle for more than 60 seconds.Connecting the e315 to a Wall-mount Charger1Plug the Apple-certified wall mount charger into a wall outlet or powered surge protector.2Insert the micro-USB cable into the port located on the side of the e315.Figure 7 Connecting the e315 to a Wall-mount ChargerNOTEIt is recommended to charge the e315 device for 8 hours before initial use. Do not insert the iPod/iPhone during charging.CAUTIONUsing an incorrectly rated power supply may damage the device or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the device matches the requirements specified on the bottom of the device. (See Specifications for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting.
DEVICE SETUP Connecting the e315 to a Host Computer via Micro-USBE315 INSTALLATION GUIDE 19VERIFO N ECONF I DENTIALREVISION A.6 Connecting the e315 to a Host Computer via Micro-USBConnect the iPod 5 or the iPhone 5 device to a host computer to synchronize handset data and charge the e315.USB bus power is used to charge both the iPod 5 or the iPhone 5 device and the e315. When the micro-USB cable is plugged into the device, the e315 will be charged completely before the iPod/iPhone is charged. Transactions are allowed while the e315 charges its battery, but the iPod/iPhone can be operated on its own battery power. Figure 8 Connecting the e315 to a Host ComputerTo connect to a host computer 1Disconnect power from the host computer. 2Connect the micro-USB cable into the port located on the left side of the e315.3Connect the other end of the micro-USB cable into the host computer’s USB port.4Reconnect power to the host computer.Battery Behavior (No Power Cable)When operating on the e315’s battery alone, the e315 allows for power to the iPod 5 or the iPhone 5 device as long as the e315 battery exceeds 80% charge.At any time during charging, you can override these defaults and enable pass-through power to the iPod/iPhone by pressing the Enter+3 key combination, but this causes the e315 to shutdown.Conducting Wireless TransactionsTo conduct a wireless transaction:•Ensure the device is in an optimal position for transmitting.•Follow the on-screen instructions provided with your application.NOTEWhen using an iPhone 5 device, a valid SIM card is needed to conduct transactions. For more information on installing/replacing a SIM card, refer to the appropriate Apple documentation or visit the Apple Web site.
DEVICE SETUP Using a Smart Card to Conduct Transactions20 E315 INSTALLATION GUIDEVERIFO N ECONF I DENTIALREVISION A.6 Using a Smart Card to Conduct TransactionsThe smart card transaction procedure may vary from one application to another. Verify the procedure with your application provider before performing a smart card transaction.Figure 9 Inserting a Smart Card To conduct a smart card transaction 1Position the smart card with the contacts facing the iPod 5 or the iPhone 5 device.2Insert the smart card into the smart card reader slot in a smooth, continuous motion until it seats firmly.3Remove the card only when the application indicates the transaction is complete. CAUTIONLeave the smart card in the card reader until the transaction is complete. Premature card removal invalidates the transaction.NOTEWhen using an iPhone 5, a valid SIM card is needed to conduct transactions. For more information on installing/replacing a SIM card, refer to the appropriate Apple documentation or visit the Apple Web site.
DEVICE SETUP Using the Magnetic Stripe ReaderE315 INSTALLATION GUIDE 21VERIFO N ECONF I DENTIALREVISION A.6 Using the Magnetic Stripe ReaderThe e315 supports credit and debit card transactions. The magnetic stripe reader is located on the right side of the e315.Figure 10 Using Magnetic Stripe CardTo conduct a credit/debit card transaction 1Position the magnetic card with the stripe in the card reader and facing inward, toward the keypad.2To ensure a proper read of the magnetic swipe card, the user should insert the magnetic card from the top of the unit, as shown in Figure 10.3Swipe the card through the magnetic card reader.Using the CTLS Reader The e315 supports contactless credit/debit card transactions. To perform a contactless transaction, gently tap the card or hold the card against the surface of the contactless antenna, which is marked by the CTLS symbol.Figure 11 Using the CTLS ReaderNOTEWhen using an iPhone 5, a valid SIM card is needed to conduct transactions. For more information on installing/replacing a SIM card, refer to the appropriate Apple documentation or visit the Apple Web site.
DEVICE SETUP Using the Barcode Reader22 E315 INSTALLATION GUIDEVERIFO N ECONF I DENTIALREVISION A.6 Using the Barcode ReaderTo use the barcode reader, press the Action buttons (see Figure 2 and Figure 3).Figure 12 Using the Barcode ReaderNOTEWhen activated, do not point the barcode reader directly at a person to avoid unnecessary harm or injury.
E315 INSTALLATION GUIDE 23VERIFO N ECONF I DENTIALREVISION A.6 CHAPTER 3SpecificationsThis chapter discusses power requirements, dimensions, and other specifications of the e315 device.PowerCharging via micro-USB to computer system or Apple-certified power adapter: 5V DC 2 ATemperature•Operating Environment Temperature: -5° to 40°C (23° to 104°F) Relative humidity: 5% to 95%; RH non-condensing•Non-operating Environment Temperature: -5° to 40°C (-4°F to 122°F) Relative humidity: 5% to 95%; RH non-condensingExternal Dimensions•Length: Please provide info....•Width: Please provide info....•Depth: Please provide info....
SPECIFICATIONS External Dimensions24 E315 INSTALLATION GUIDEVERIFO N ECONF I DENTIALREVISION A.6
E315 INSTALLATION GUIDE 25VERIFO N ECONF I DENTIALREVISION A.6 CHAPTER 4MaintenanceThe e315 device has no user-maintainable parts. Cleaning the DeviceTo clean the device, use a clean cloth slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner.Device ContactsGently swab the contacts with alcohol or contact cleaner to remove the dirt. Smart Card ReaderDo not attempt to clean the smart card reader. Doing so may void any warranty. For smart card reader service, contact your VeriFone distributor or service provider.CAUTIONNever use thinner, trichloroethylene, or ketone-based solvents – they may cause deterioration of plastic or rubber parts.Do not spray cleaners or other solutions directly onto the keypad or device display.CAUTIONAvoid touching the recessed area on the device. Finger oils tarnish contacts, causing bad connections. When operating on battery power and experiencing a high occurrence of bad or incomplete data transfers, clean the contacts.
MAINTENANCE Smart Card Reader26 E315 INSTALLATION GUIDEVERIFO N ECONF I DENTIALREVISION A.6
E315 INSTALLATION GUIDE 27VERIFO N ECONF I DENTIALREVISION A.6 CHAPTER 5VeriFone Service and SupportFor e315 problems, contact your local VeriFone representative or service provider. For e315 product service and repair information:•USA – VeriFone Service and Support Group, 1-800-VeriFone (837-4366), Monday - Friday, 8 A.M. - 8 P.M., Eastern time•International – Contact your VeriFone representative Returning a Device for ServiceBefore returning a e315, you must obtain an MRA number. The following procedure describes how to return one or more devices for repair or replacement (U.S. customers only). To return a device for service 1Get the following information from the printed labels on the bottom of each e315 to be returned:•Product ID, including the model and part number. For example, “e315” and “M087-XXX-XXX-xxx.”•Serial number (S/N nnn-nnn-nnn)2Obtain the MRA number(s) by completing one of the following:aCall VeriFone toll-free within the United States at 1-800-VeriFone and follow the automated menu options.•Select the MRA option from the automated message. The MRA department is open Monday to Friday, 8 A.M.–8 P.M., Eastern Time.•Give the MRA representative the information you gathered in Step 1. If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 727-953-4172 (U.S.).bAddress a fax to “VeriFone MRA Dept.” with the model and part number(s)•Include a telephone number where you can be reached and your fax number.cComplete the Inquiry Contact Form at http://www.verifone.com/aboutus/contact/contact_form.cfm.NOTECustomers outside the United States are advised to contact their local VeriFone representative for assistance regarding service, return, or replacement of devices and accessories.
VERIFONE SERVICE AND SUPPORT Accessories and Documentation28 E315 INSTALLATION GUIDEVERIFO N ECONF I DENTIALREVISION A.6 •Address the Subject box with to “VeriFone MRA Dept.”•Reference the model and part number in the Note box.3Describe the problem(s).4Provide the shipping address where the repaired or replacement unit must be returned.5Keep a record of the following items:•Assigned MRA number(s).•VeriFone serial number assigned to the e315 you are returning for service or repair (device serial numbers are located on the bottom of the unit.•Shipping documentation, such as air bill numbers used to trace the shipment.•Model(s) returned (model numbers are located on the VeriFone label on the bottom of the e315).Accessories and DocumentationVeriFone produces the following accessories and documentation for the e315. When ordering, please refer to the part number in the left column. •VeriFone online store at www.store.verifone.com•USA – VeriFone Customer Development Center, 800-VeriFone (837-4366), Monday - Friday, 7 A.M. - 8 P. M . , E a s t e r n t i m e •International – Contact your VeriFone representative Accessories02746-01 VeriFone Cleaning KitCBL000-021-01-A USB to Micro-USB Cable, 1 meterDocumentationBattery Pack InstructionsDispose of the battery pack in accordance with all national, state, and local laws and regulations as regionally required. Some batteries may be recycled and may be accepted for disposal at local recycling centers.NOTEOne MRA number must be issued for each e315 you return to VeriFone, even if you are returning several of the same model.e315 Certifications and Regulations Sheet VPN DOC087-041-EN-A e315 Quick Installation Guide VPN DOC087-042-EN-Ae315 Web site www.paywaremobile.comCAUTIONThere is a risk of explosion if the battery is replaced by an incorrect type.
E315 INSTALLATION GUIDE 29VERIFO N ECONF I DENTIALREVISION A.6 CHAPTER 6Troubleshooting GuidelinesThe troubleshooting guidelines provided in the following section are included to help you install and configure your e315 successfully. Typical examples of malfunction you may encounter while operating your e315 and steps you can take to resolve them are listed in this chapter. If the problem persists even after performing the outlined guidelines or if the problem is not described below, contact your local VeriFone representative for assistance. Device Does Not Start•Ensure that the battery charge state is not below the critically low level. •Recharge the battery. Device Display Does not Show Correct/Readable Info•Recharge the battery.•Connect the e315 into a known-good power supply (if available) to see if this clears the problem.•If the problem persists, contact your local VeriFone representative for assistance.NOTEThe e315 comes equipped with tamper-evident labels. The e315 unit contains no user serviceable parts. Do not, under any circumstance, attempt to disassemble the device. Perform only those adjustments or repairs specified in this guide. For all other services, contact your local VeriFone service provider. Service conducted by parties other than authorized VeriFone representatives may void any warranty.CAUTIONUse only a VeriFone-supplied power pack. Using an incorrectly rated power supply may damage the device or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the device matches the requirements specified on the bottom of the device. (See Specifications, for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting.
TROUBLESHOOTING GUIDELINES Blank Display30 E315 INSTALLATION GUIDEVERIFO N ECONF I DENTIALREVISION A.6 Blank DisplayWhen the e315 display screen does not show correct or clearly readable information:•Check device power connection.•Remove and reapply power to the device. To do this, press and hold the power/reset button.•Check if the iPod/iPhone is properly installed.•If the problem persists, contact your local VeriFone service provider.Keypad Does Not RespondIf the keypad does not respond properly:•Check the device display. If it displays the wrong character or nothing at all when you press a key, follow the steps outlined in Transactions Fail To Process.•Check if the iPod/iPhone is properly installed.•If the problem persists, contact your local VeriFone representative.Transactions Fail To Process There are several reasons why the device may not be processing transactions. Use the following steps to troubleshoot failures. Check the Magnetic Card Reader•Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card.•Ensure that you are swiping cards properly. With the e315 card reader, the black magnetic stripe on the card should face down and inward, toward the iPod/iPhone and must be inserted from the top of the device (see Figure 10). Check the Smart Card Reader•Perform a test transaction using several different smart cards to ensure the problem is not a defective card.•Ensure that the card is inserted correctly and that the card is not removed prematurely.•Ensure the MSAM cards are properly inserted (see Installing/Replacing MSAM Cards).•Contact your VeriFone distributor or service provider.CAUTIONDo NOT paste anything on the keypad surface to avoid malfunction.
TROUBLESHOOTING GUIDELINES Transactions Fail To ProcessE315 INSTALLATION GUIDE 31VERIFO N ECONF I DENTIALREVISION A.6
e315Installation GuideVeriFone Part Number DOC087-043-EN-A, Revision A.1VeriFone, Inc.2099 Gateway Place, Suite 600San Jose, CA, 95110 USA1-800-VERIFONEwww.verifone.com
Federal Communication Commission Interference Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:  Reorient or relocate the receiving antenna.  Increase the separation between the equipment and receiver.  Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.  Consult the dealer or an experienced radio/TV technician for help. FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
Radiation Exposure Statement: This device meets the government’s requirements for exposure to radio waves. This device is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission of the U.S. Government. The exposure standard for wireless device employs a unit of measurement known as the Specific Absorption Rate, or SAR. The SAR limit set by the FCC is 1.6W/kg. *Tests for SAR are conducted using standard operating positions accepted by the FCC with the device transmitting at its highest certified power level in all tested frequency bands.

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