Verifone QX100 Contactless Reader User Manual DOC114EN01C QX100 Installation Manual

VeriFone Inc Contactless Reader DOC114EN01C QX100 Installation Manual

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QX100 User Manual

Users Manual Revision 1

QX100Contactless ReaderInstallation Manual DRAFT

QX100Installation Manual iiiForwardThank you for purchasing the QX100 Contactless Reader. Thismanual includes basic installation instructions in addition tosafety, care, and maintenance instructions.It is recommended that you store this manual in a safe place forfuture reference. Document Conventions NoteAll graphic images in this manual are for illustrativepurposes only.Different models of the contactless reader may vary inappearance according to country of use or particularcustomer requirements.The basic installation procedure is the same for mostunits.The operation of the reader is application-dependent.Warning Failure to follow specific procedures and practicesmay result in personal injury.Caution Failure to follow specific procedures and practicesmay result in damage to the reader or otherequipment.Note Helpful hints and other important information aboutthe use of the reader.DRAFT

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QX100Installation Manual vTable of ContentsForward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iiiDocument Conventions . . . . . . . . . . . . . . . . . . . . . . . . iii1. Product Regulatory Information. . . . . . . . . . . . . . . .12. General Safety Instructions . . . . . . . . . . . . . . . . . .33. Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . .44. Initial Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . .5Contents Checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . 5Selecting a Point-of-Sale Location. . . . . . . . . . . . . . . . . 65. Optional Accessories. . . . . . . . . . . . . . . . . . . . . . .76. General Features . . . . . . . . . . . . . . . . . . . . . . . . .87. Connecting to a POS Terminal or ECR . . . . . . . . . . .108. Mounting the Contactless Reader. . . . . . . . . . . . . .159. General Care and Maintenance . . . . . . . . . . . . . . .17Technical Assistance. . . . . . . . . . . . . . . . . . . . . . . . . .17Cleaning the Contactless Reader. . . . . . . . . . . . . . . . . .17Shipping the Contactless Reader. . . . . . . . . . . . . . . . . .1810. Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . .19Appendix A: Using the Contactless Reader . . . . . . .21Positioning the Contactless Reader . . . . . . . . . . . . . . . .21Startup of the QX100 . . . . . . . . . . . . . . . . . . . . . . . . .22LED Indicator Status. . . . . . . . . . . . . . . . . . . . . . . . . .22LED Indication Status One . . . . . . . . . . . . . . . . . . . . . .23LED Indication Status Two . . . . . . . . . . . . . . . . . . . . . .23Audio Indication Status . . . . . . . . . . . . . . . . . . . . . . . .23Contact Information . . . . . . . . . . . . . . . . . . . . . .24DRAFT

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QX100Installation Manual viiList of FiguresFigure 4-1 Box Contents. . . . . . . . . . . . . . . . . . . . . . . . . . 5Figure 5-1 RS-232 Socket—9-Pin D-Type Connector with Power Connector. . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Figure 6-1 Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Figure 6-2 Back View. . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Figure 7-1 Typical connection to a POS Terminal When Serial Port has a Power Pin . . . . . . . . . . . . . . . . . . . . . . . .11Figure 7-2 Typical connection to an ECR When Serial Port has a Power Pin. . . . . . . . . . . . . . . . . . . . . . . . . . . .11Figure 7-3 USB Connection to a PC-POS. . . . . . . . . . . . . . . .12Figure 7-4 Typical D-Type Connection to an ECR or PC-POS with External Power Source . . . . . . . . . . . . . . . . . . .14Figure 8-1 Mounting the Contactless Reader . . . . . . . . . . . .16Figure A-1 Pressing the Positioning Buttons . . . . . . . . . . . . .21Figure A-2 Positioning the Reader . . . . . . . . . . . . . . . . . . .22DRAFT

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QX100Installation Manual 11. Product Regulatory InformationFCC Compliance Statement Manufacturer: VeriFone, Inc.Model: QX100FCC Part 15 RequirementsThis equipment has been tested and found to comply with thelimits for Class B digital device, pursuant to Part 15 of the FCCRules. These limits are designed to provide reasonableprotection against harmful interference when the equipment isinstalled and operated in a commercial environment.This equipment generates, uses and can radiate radiofrequency energy and, if not installed and used in accordancewith the instructions, may cause harmful interference to radiocommunications. However, there is no guarantee thatinterference will not occur in a particular installation.Operation of this equipment in a residential area is likely tocause harmful interference in which case the user will berequired to correct the interference at his/her own expense.If this equipment does cause harmful interference to radio ortelevision reception, which can be determined by turning theequipment off and on, the user is encouraged to try to correctthe interference by one or more of the following measures:• Reorient or relocate the receiving antenna.• Increase the separation between the equipment and thereceiver.• Connect the equipment into an outlet on a circuit differentfrom that to which the receiver is connected.• Consult your representative or an experienced technicianfor help.Connection of peripherals to this unit requires the use ofgrounded, shielded cables to ensure compliance with theClass B limits.This device complies with Part 15 of the FCC Rules. Operationis subject to the following two conditions:1. This device may not cause harmful interference, and2. This device must accept any interference received,including interference that may cause undesired operation.DRAFT

QX1002 Installation Manual In CanadaThis digital apparatus does not exceed the Class B limits forradio noise emissions from digital apparatuses set forth in theRadio Interference Regulations of the Canadian Department ofCommunications.Cet appareil digital n'émet pas de bruits radioélectriquesdépassant les limites applicables aux appareils de la Classe B,déterminée par la Réglementation d'Interférence Radio duMinistère Canadien des Communications.EU Directives Compliance Statement This product complies with the requirements of applicable EUCouncil Directives. NoteChanges or modifications to this equipment, notexpressly approved by VeriFone, could void the user'sauthority to operate this equipment.NoteDisposal of this product or any of its components mustbe performed in full compliance with all EU and/orlocal directives and regulations.For more information, contact your local VeriFonerepresentatives or service provider.DRAFT

QX100Installation Manual 32. General Safety Instructions When using the QX100 or any associated device, the followingbasic safety precautions should always be observed to reducethe risk of fire, electric shock or personal injury.•Read and make sure you understand all instructions.•Follow all warnings and instructions marked on the deviceand in this manual.•Before cleaning, disconnect the device from the powersupply and any device to which the contactless reader isconnected.•Do not use liquid or aerosol cleaners. Use a damp cloth forcleaning and/or a soft brush.•Never spill any liquid on the device.•Place the device in a stable position on a solid surface ormake sure that the reader is mounted properly. Seriousdamage may result if the device falls.•Do not place objects on the interconnection cable. Installthe device where no one can step on the cable.•To reduce the risk of electric shock, do not disassemble anyof the equipment or accessories referred to in this manual.If required, take the equipment to a qualified servicerepresentative. Incorrect reassembly or opening orremoving covers may expose you to dangerous voltages orother risks.•Do not overload wall outlets and extension cords as this canresult in the risk of fire or electric shock.WarningFailure to observe these instructions may result insevere personal injury or damage to the QX100 orother equipment.NoteThese safety instructions are based in general onthose provided by Underwriters Laboratories (UL) Inc.U.S.A.DRAFT

QX1004 Installation Manual3. Specifications Specification DetailsPower•Reader when connecting to another devicethrough an RS-232 connector to an 8-pinsocket (COM):7-20 V at minimum 250 mA•External power adapter (safety approved):Input: 100-240 VAC at 50-60 Hz (0.15 A)Output: 9 VDC at 0.5 ADimensions •Height: 167.8 mm (6.6 in)•Width: 105.3 mm (4.1 in)•Depth: 125.9 mm (5 in)Weight • 270 g (9.52 oz)Memory • 2MB FlashEnvironment Requirements•Operational temperature:0°C to +50°C (+32°F to +122°F)•Storage temperature:-20°C to +60°C (-4°F to +140°F)•Relative humidity:5 to 95% non-condensingNoteSpecifications are subject to change without noticefollowing technological improvement of the device andits components.DRAFT

QX100Installation Manual 54. Initial Setup Contents Checklist Figure 4-1 Box Contents Caution•Carefully inspect the contents of the box for anydamaged or missing components. Do not use adevice that shows any signs of damage.•VeriFone has taken all measures to provide youwith a complete device. If shipping damage isevident, file a claim with the shipping company.Notify your VeriFone representative or serviceprovider concerning this damage, and if anycomponents are missing.1Contactless reader 2RS-232 connector cable(model dependent)3Documentation pack 4USB connector cable(model dependent)NoteThe included cable comes attached to the reader.1234DRAFT

QX1006 Installation Manual Selecting a Point-of-Sale Location •Place the QX100 on a flat table or countertop close to thePOS terminal or ECR to which it is to be connected, in aneasily accessible place for the cardholder.•The contactless reader may also be mounted in a fixedposition. See “Mounting the Contactless Reader” for mountinginformation.•Do not cover the QX100. NoteThe contents of the documentation pack may varydepending on specific customer documentationrequirements.WarningDo not locate the reader where it is exposed to thefollowing:•Devices that radiate excessive electrical noise orvoltage fluctuations, such as air conditioners, fans,electric motors, neon signs, or high-frequencysecurity devices.•Water containers, such as a sink, a laundry tub ora pool.•Areas of excessive moisture, heat, oil, dust ordebris.•Direct sunlight or objects that radiate heat.CautionOverextending the interconnection cable may causedamage to the contactless reader and to the device towhich it is connected.DRAFT

QX100Installation Manual 75. Optional AccessoriesThe QX100 package may include additional optionalaccessories packed in its box or boxed separately. Figure 5-1 RS-232 Socket—9-Pin D-Type Connector with Power Connector Accessory DetailsRS-232 socket—9-pin D-type connector with power connector•Connects to the RS-232 connector cable,enabling the reader to be connected to aPC-POS as well as an external power.CautionConnection of any accessory that is not explicitlyapproved by VeriFone may cause damage and thusvoid the Limited Warranty of this equipment.NoteConsult your authorized VeriFone representative orservice provider for information regarding availabilityof current or future optional accessories.DRAFT

QX1008 Installation Manual6. General Features Figure 6-1 Front View Feature DescriptionLED Indicators •Colors are model and applicationdependent1LED indicators 2Landing zone3Positioning button123DRAFT

QX100Installation Manual 9 Figure 6-2 Back View 1Cable channel1DRAFT

QX10010 Installation Manual7. Connecting to a POS Terminal or ECRThe QX100 includes an integrated power/communication cable,which has either an RS-232 plug or a USB plug at one end forconnection to a POS terminal or ECR (or PC-POS).There is also an optional RS-232–9-pin D type connection/powercable, that allows you to plug a contactless reader with theRS-232 cable into a PC-POS as well as an external powersupply. This can be used with a host device that is not capableof supplying power through the connector cable. To connect to a POS terminal or ECR:1. Disconnect the POS terminal or ECR from its electricalpower supply.2. Insert the contactless reader RS-232 or USB plug into theRJ-45 (COM) or USB connector on the POS terminal or ECR.3. Reconnect the POS terminal, ECR, or PC-POS to itselectrical power supply.Caution•Turn off the POS terminal or ECR whenever youconnect or disconnect the contactless reader.•Do not disconnect the contactless reader when thePOS terminal or ECR is processing data.NoteRefer to the documentation of the device to which thereader is to be connected for specific connectioninstructions.DRAFT

QX100Installation Manual 11 Figure 7-1 Typical connection to a POS Terminal When Serial Port has a Power Pin Figure 7-2 Typical connection to an ECR When Serial Port has a Power Pin DRAWERETHERNET DISPLAY EXT.KB BARCODELINEPHONEPC PORTPINPADPOWERCOM1 COM2RS-232DRAFT

QX10012 Installation Manual Figure 7-3 USB Connection to a PC-POS To connect the QX100 to an ECR or PC-POS and to an external power supply:1. Disconnect the ECR or PC-POS from its electrical powersupply.2. Insert the RS-232 cable plug from the contactless reader(VeriFone supplied) into the RS-232 socket on theD-type–RS-232 connector cable.3. Insert the 9-pin D-type serial plug into the connector on theECR or PC-POS and tighten the plug’s fastening screws tosecure it in place.4. Insert the AC/DC power adapter barrel plug into the DCpower connector on the back of the D-type plug.5. Connect the AC/DC power adapter to an AC electricaloutlet.6. Reconnect the PC-POS terminal or ECR to its electricalpower supply. 1USB socketsWarningDo not plug the AC/DC power adapter into an outdoorelectrical power outlet.CautionIt is recommended that you install a power surgearrestor at the power outlet to prevent possibledamage caused by electrical spikes or local lightningstrikes.1DRAFT

QX100Installation Manual 13 CautionUse a safety-approved Limited Power Supply (LPS)adapter.NoteThe external power connection is only needed whenthere is no power supply via the serial port.NoteIt is recommended to use the VeriFone-supplied AC/DCpower adapter, which provides electrical power to theQX100 as follows:•Input (AC): 100-240 V 50/60 Hz (0.15 A maximum)•Output (DC): 9 VDC at 0.5 A (maximum)DRAFT

QX10014 Installation Manual Figure 7-4 Typical D-Type Connection to an ECR or PC-POS with External Power Source 1D-type serial connector on anECR or PC-POS 29-Pin D-type serial plug3DC power connector 4AC/DC power adapter barrelplug5RS-232 connector 6RS-232 plug7AC/DC power adapter 8AC electrical outlet56124837DRAFT

QX100Installation Manual 158. Mounting the Contactless ReaderThe QX100 is able to lie flat, at a 180° angle, with two key holeson the bottom panel for mounting the reader on a wall. To mount the QX100:1. Drill two holes in the wall for screws, with a 5.5 cm(2.165 in) between them, according to the drilling pattern.2. Insert wall inserts with screws.3. Adjust the mounting screw heads until they are firmly inplace.4. Take the reader and face the bottom of the base towardsthe wall, with the narrow part of the key hole facingupwards.5. Push the base, so that the mounting holes at the bottom ofthe base are around the screw heads.NoteWhen mounting the contactless reader, it must beclose enough to the POS terminal or ECR, for theconnecting cables, and in an easily accessible locationfor the customer.NoteThe recommended screws for mounting the QX100 areflat head screws with a thread diameter ofapproximately 4 mm (0.157 in) and head diameter ofapproximately 8 mm (0.315 in).NoteThe manual includes a drilling pattern in the back, foryour convenience.DRAFT

QX10016 Installation Manual Figure 8-1 Mounting the Contactless Reader 6. Slide the base down, so that the screws are supporting thebase.1Mounting key holes 2Mounting screws12DRAFT

QX100Installation Manual 179. General Care and MaintenanceThe QX100 has been designed to give you long and trouble-freeservice with minimal operator care.To maintain proper functioning of the reader:•Keep the reader in the cleanest possible working andstorage environment.•Protect the reader from direct sunlight, extreme heat, dampand dust.•Do not open the AC/DC Power Adapter.•Do not shake or drop the reader.•Do not attempt to open the reader.Technical AssistanceContact your VeriFone representative or service provider fortechnical assistance and ordering information regardingspecific components.Cleaning the Contactless Reader To clean the contactless reader:•Gently wipe off dirt from the reader with a soft, damp,lint-free cloth.•A very mild dishwashing detergent can be used to dampenthe cloth.•Alcohol or alcohol-based cleansers may also be used forstains that are more difficult.•When necessary, gently wipe the display with a soft cloth oreyeglass lens wiper.Caution•Never use abrasive compounds or solvents,thinners, benzene, or synthetic cleansers as theymay distort or damage the plastic and criticalparts.DRAFT

QX10018 Installation ManualShipping the Contactless ReaderIn exceptional circumstances, you may be required to ship yourreader to a servicing facility.To ship the QX100:1. Carefully pack the reader, preferably in the original box.2. Send the package prepaid and adequately insured. Note•Notify your VeriFone representative or serviceprovider before shipping the contactless reader. Insome cases, you may be required to attach a letterto the package detailing the problem andincluding product information such as the serialnumber and the date of purchase.•Shipment must be to an authorized dealer orservice center only. Contact your VeriFonerepresentative for the correct address.DRAFT

QX100Installation Manual 1910. TroubleshootingThe QX100 has been designed for trouble-free operation,though minor problems may occur during installation and use.This section briefly describes how to troubleshoot somepossible common problems that may arise during the normaloperation of the contactless reader.Before requesting service for the reader, read this section tofind a possible remedy for the problem. If you are still unable tosolve the problem, contact a service representative. Do not try to solve the problem by opening the reader yourself. The reader appears to have no power1. Check that the buzzer on the QX100 beeps when you turn on thereader.2. When using an RJ-45 molten cable (RS-232):•Make sure that the device which supplies the QX100 withpower is turned on.•Make sure that the RJ-45 connector is fully plugged into thesocket.3. When using an RS-232–9-pin D type connection/power cable andAC/DC adapter:•Make sure that the AC adapter is fully plugged into the ACmain power outlet.•Make sure that the AC adapter’s barrel connector is fullyconnected with the PWR connector.•Try plugging the AC adapter into another AC power outlet.4. If the problem persists, contact a VeriFone certified servicerepresentative.DRAFT

QX10020 Installation Manual The LEDs are not lighting up1. Check that the buzzer on the QX100 beeps when you turn on thereader.•If NO, act according to “The reader appears to have nopower”.•If YES, hold a PICC card up to the landing zone on the reader.If some of the LEDs light up, the ones that do not are burntout. To change a LED, contact a VeriFone certifiedrepresentative.2. If the problem persists, contact a VeriFone certified servicerepresentative.DRAFT

QX100Installation Manual 21Appendix A: Using the Contactless Reader Positioning the Contactless ReaderThe contactless reader can be moved to four positions:•Laying flat•30°•60°•90°To position your reader:1. With your thumb and middle finger, press the buttons onboth sides of the reader. Figure A-1 Pressing the Positioning Buttons2. While holding down the positioning buttons, with yourother hand, hold the top of the reader, pushing or pulling tothe desired position.NoteThe card must be within 4 cm (1.57 in) of the landingzone for the QX100 to read the card.DRAFT

QX10022 Installation Manual Figure A-2 Positioning the ReaderStartup of the QX100The QX100 starts up automatically when:•The reader is plugged into a terminal with a power source,and the terminal is first powered-up. •The reader is first plugged into an electrical outlet.To recognize the QX100 is powered-up:1. The reader’s lights being activated, blinking from left toright, sequentially. 2. The lights are then followed by a short audio indication.3. The LEDs go to their “ready for the next transaction” state.LED Indicator Status There are two common color schemes for the LED indicators.NoteThe LED indicator colors are credit card applicationdependent. For information on what cards areaccepted and which application is being used, contactyour local VeriFone service provider.DRAFT

QX100Installation Manual 23LED Indication Status One LED Indication Status TwoAll four LEDs are green:•When ready for the next transaction, there is a single greenindicator light.•While the transaction is being processed, the LEDindicators light up from left to right.Audio Indication StatusThere are audio indications to let the cardholder know thestatus of the reading of his/her card.•The first beep is to indicate the reading of the card.•There are three sequential beeps, as the remainder LEDslight up.Indicator Payment StatusBlue Ready for next transactionYellow Processing the transactionGreen Transaction acceptedRed Transaction failedDRAFT

QX10024 Installation ManualContact Information VeriFone, Inc.2099 Gateway Place, Suite 600San Jose, CA, 95110 USATel: +1-800-VeriFone (837-4366)www.verifone.comDRAFT

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