Verifone V200T3GDE Mobile Point of Sale Terminal User Manual DOC470 003 EN A V200t Installation Guide

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Document Description	DOC470-003-EN-A_V200t_Installation_Guide
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Document Lastmod	2017-11-21 13:39:23
Document Title	V200t Installation Guide (VPN DOC470-003-EN-A) Revision A
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Document Author:	Verifone Product Documentation (VPD)

V200t
Installation Guide
Verifone Part Number DOC470-003-EN-A, Revision A
V200t Installation Guide
© 2017 Verifone, Inc.
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of Verifone, Inc.
The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”
Verifone and the Verifone logo, are registered trademarks of Verifone. Other brand names or trademarks associated with Verifone’s
products and services are trademarks of Verifone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Product Warranty
For product warranty information, go to http://www.verifone.com/terms.
Comments? Please e-mail all comments on this document to your local Verifone Support Team.
Verifone Inc.
1-800-Verifone
www.verifone.com
Verifone Part Number DOC470-003-EN-A, Revision A
CONTENTS
P R EF AC E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Guide Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
C HA P TE R 1
Overview V200t Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Front Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Rear Compartments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Exceptional Ease of Use and Ergonomics . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Critical Security Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Countertop Performance in a Hand-Over Design . . . . . . . . . . . . . . . . . . . . . 12
C HA P TE R 2
Setup Selecting Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contactless Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PIN Protection Measures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Unpacking Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing or Replacing MSAM, Micro SD and SIM Cards. . . . . . . . . . . . . . . . . .
Opening Card Compartment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Changing or Installing MSAMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Changing or Installing Micro SD Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Changing or Installing SIM Cards (for V200t Plus Only). . . . . . . . . . . . . . . .
Establishing Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connecting by Telephone Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connecting by Ethernet Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Loading Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connecting Optional Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Optional Device Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connecting the V200t to a PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connecting ECRs to the V200t . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connecting Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Magnetic Stripe Card Reader Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contactless Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Periodic Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
14
14
14
14
15
16
16
17
17
18
19
19
19
20
21
21
22
22
23
24
24
25
25
V200T INSTALLATION GUIDE
C H AP T ER 3
Specifications V200t Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Unit Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
External Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Weight. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Battery Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Primary Smart Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SAM Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SIM Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
27
27
27
27
27
27
27
27
27
28
28
28
28
28
C H AP T ER 4
Troubleshooting Display Panel Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Guidelines Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Transactions Fail To Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
C H AP T ER 5
Service and Support Maintenance and Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Battery Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
31
33
33
33
33
33
33
A P P EN DI X A Caution and Warning Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
V200T INSTALLATION GUIDE
PREFACE
This guide is the primary source of information for setting up and installing the
V200t device.
Audience
Organization
This guide provides simple descriptions of the V200t features and the basic
information for installing and configuring the V200t.
This guide is organized as follows:
Chapter 1, Overview. Provides an overview of a V200t device.
Chapter 2, Setup. Explains how to set up and install the V200t and establish
connections with other devices.
Chapter 3, Specifications. Discusses the power requirements and dimensions of
V200t.
Chapter 4, Troubleshooting Guidelines. Provides troubleshooting tips.
Chapter 5, Service and Support. Provides information on contacting your Verifone
service provider, ordering accessories or documentation from Verifone, and
maintaining the V200t unit.
Appendix A, Caution and Warning Messages. Shows the UL/cUL certificationcompliant translations of all Warning and Caution messages in this installation
guide.
Related
Documentation
Guide
Conventions
To learn more about the V200t device, please refer to the following documents
and their associated Verifone Part Numbers (VPN):
V200t Certifications and Regulations
VPN DOC470-001-EN
V200t Quick Installation Guide
VPN DOC470-002-EN
V200t Reference Guide
VPN DOC470-004-EN
Please refer to the following document conventions for quickly identifying special
formatting.
Table 1 describes these conventions and provides examples of their use.
Table 1
Convention
Document Conventions
Meaning
Example
Blue
Text in blue indicates terms that
are cross-references.
See Guide Conventions.
Italics
Italic typeface indicates book
titles or emphasis.
You must not use this unit
underwater.
V200T INSTALLATION GUIDE
P REFACE
Guide Conventions
Table 1
Convention
Document Conventions
Meaning
Example
NOTE
The pencil icon is used to
highlight important information.
RS-232-type devices do not work
on the communication port.
CAUTION
The caution symbol indicates
hardware or software failure, or
loss of data.
The unit is not waterproof or
dustproof, and is intended for
indoor use only.
WARNING
The lightning symbol is used as a
warning when bodily injury might
occur.
Due to risk of shock do not use
the unit near water.
Acronym Definitions Please refer to Table 2 for the acronyms used in this manual.
Table 2
V200T INSTALLATION GUIDE
Acronym Definitions
Acronym
Definitions
3DES
Triple Data Encryption Algorithm
AC
Alternating Current
ANSI
American National Standards Institute
cUL
Underwriters' Laboratories of Canada
DC
Direct Current
DUKPT
Derived Unique Key Per Transaction Method as defined in the
VISA’s POS Equipment Requirement: PIN processing and Data
Authentication, International Version 1.0, August 1988
ECR
Electronic Cash Register
EMV
Europay, MasterCard, and Visa
GPRS
General Packet Radio Service
HSPA
High Speed Packet Access
ISO
International Organization for Standardization
MRA
Merchandise Return Authorization
MSAM
Multiple Secure Access Module
LAN
Local Area Network
LCD
Liquid Crystal Display
LED
Light-Emitting Diode
PED
PIN Entry Device
PIN
Personal Identification Number
POS
Point-of-Sale
RS-232
Recommend Standard number 232
SAM
Secure Access Module
UL
Underwriters Laboratories
P REFACE
Guide Conventions
Table 2
Acronym Definitions (continued)
Acronym
Definitions
USB
Universal Serial Bus
VPN
Verifone Part Number
V200T INSTALLATION GUIDE
P REFACE
Guide Conventions
V200T INSTALLATION GUIDE
CHAPTER 1
Overview
This chapter presents the basics on the V200t terminal.
V200t Terminal
The V200t offers several communication options, enhanced display, increased
processing power and two USB peripheral ports.
The V200t terminal uses a robust, sleek, and highly functional design. With
modular communication options, enhanced color display, increased processing
power, expanded memory, and two USB peripheral ports.
The V200t can utilize over-the-air connectivity, facilitating mobile telephony
technology for sending and receiving data using Bluetooth, WiFi, or existing
operator-provided 2G and 3G connectivity:
This guide provides an introduction and basic setup procedures for V200t
terminals.
Figure 1
V200t Front View
Front Features The V200t terminal provides the right combination of features and functions:
•
2.8-inch TFT color screen (QVGA, 240 RGB x 320 pixels)
•
4-way Navigation Button with Selection Keys
•
Backlit keypad with tactile and audible feedback.
•
Contactles (CTLS) reader
•
Smart card reader
•
Magnetic card reader
V200T INSTALLATION GUIDE
O VERVIEW
V200t Terminal
•
Integrated thermal printer
Rear Compartments After removing the rear covers, the underside of the V200t shows the following:
3)- 
3$
3)- 
3$
Figure 2
•
Dual MSAM slots
•
Dual SIM slots
•
Micro SD Card slot
•
Battery compartment
Figure 3
10
V200T INSTALLATION GUIDE
V200t Cards Compartment
V200t Ports Compartment
•
Ethernet port
•
RS-232 port
•
RJ11 port
•
USB Host/Client port
•
Power port
3!- 
3!- 
O VERVIEW
Features and Benefits
Features and
Benefits
The V200t terminal provides the following functionality:
Exceptional Ease of •
Use and •
Ergonomics
Four-way navigation button with two function keys for UI access.
The contactless functionality offers a convenient payment option for
consumers.
•
The bold design is sleek, stylish, and lightweight for conveniently handing the
terminal to the consumer for PIN entry or other input.
•
A large 8-line by 21-character backlit display with backlit keypad, and extrasize menu prompts, simplify training and reduce help desk calls.
•
The multiple font-capable integrated thermal printer simplifies paper loading
and reduces paper jams. Uses 57 mm wide x 40 mm diameter paper rolls,
prints at 30 lines per second (LPS).
•
The triple-track, high-coercivity card reader handles most magnetic stripe
cards.
•
Large, hard-rubber keys provide improved tactile feedback.
•
Intuitive keypad interface simplify training and reduce support requests.
•
Connects with most POS payment terminals, PCs, and ECRs.
•
Supports payment transactions in a variety of payment environments.
•
Rugged and reliable design absorbs hard knocks found at point-of-sale
counters.
•
Sleek and stylish shape occupies minimal counter space.
Critical Security •
Protection
Offers a choice of Master/Session or DUKPT key-management methods to
protect PIN-based transactions.
•
The primary smart card reader and the MSAMs safeguard sensitive financial
data and support multiple smart card schemes.
•
Certified for ISO7816-3, ISO7816-10 and EMV4.3 standards for smart card
solutions.
•
Offers secure, reliable PIN input for expanding range of PIN-based
transactions.
•
PCI 5.x-compliant for secure solutions, meeting the PED standard.
•
Meets ISO and ANSI standards for PIN encryption, key management, and
MAC.
•
The VeriShield security architecture meets published specifications for PCI
PTS POI and provides sophisticated file authentication to prevent execution of
unauthorized software.
•
Key injection simplified and secured with Verifone’s SecureKit key loading
software.
V200T INSTALLATION GUIDE
11
O VERVIEW
Features and Benefits
Countertop •
Performance in a
Hand-Over Design
•
12
V200T INSTALLATION GUIDE
The 32-bit processing and multi-tasking capabilities ensures fast processing of
payment, payment-related, and value-added applications.
Exceptional display and printer graphics-handling capabilities that quickly
render logos, graphical fonts, and character-based languages.
CHAPTER 2
Setup
This chapter describes the setup procedure for the V200t, in the following
sections:
Selecting
Location
•
Selecting Location
•
PIN Protection Measures
•
Unpacking Shipping Carton
•
Installing or Replacing MSAM, Micro SD and SIM Cards
•
Establishing Communication
•
Loading Printer Paper
•
Connecting Optional Devices
•
Connecting Power Supply
•
Smart Card Reader
•
Magnetic Stripe Card Reader Use
•
Contactless Transactions
•
Periodic Inspection
Use the following guidelines to select the best location for the V200t device.
To Select a Location
Choose a location convenient for both merchant and client:
•
Far from heavy metal objects,
•
A flat support surface such as a countertop or a table,
•
Near a power outlet and the terminal or computer that connects to the V200t.
WARNING
For safety, do not string cables or cords across a walkway.
V200T INSTALLATION GUIDE
13
S ETUP
PIN Protection Measures
Environmental •
Factors
CAUTION
•
Keep the unit away from direct sunlight and anything that radiates heat, such
as a stove or a motor.
•
Do not use the V200t outdoors.
The V200t is not waterproof or dustproof and is intended for indoor use only. Any
damage to the unit from exposure to rain or dust can void any warranty.
Electrical •
Considerations •
•
WARNING
Do not use the unit where there is high heat, dust, humidity, moisture, or
caustic chemicals or oils.
Avoid using this product during electrical storms.
Do not use the V200t unit near water or in moist conditions.
Disconnect the device from its POS terminal before cleaning.
Due to risk of electrical shock or terminal damage, do not use the terminal near
water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet
basement, or near a swimming pool. Avoid using this product during electrical
storms. Avoid locations near electrical appliances or other devices that cause
excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, neon signs, high frequency or magnetic security devices, or electric
motors).
Contactless Avoid having metallic objects in proximity of the contactless antenna. If you need
Considerations to mount the terminal to vertical or inclined surfaces, use a flat, non-metallic
mounting plate.
CAUTION
PIN Protection
Measures
Using an enclosed metal frame or mount may negatively affect contactless
performance.
Use the following techniques to provide effective screening of PIN-entry devices
(PEDs) during the PIN entry process. You can use these methods in combination,
although in some cases a single method might suffice:
•
14
V200T INSTALLATION GUIDE
Position the terminal on the check-in stand in such a way as to block visual
observation of the PIN-entry process. Examples include:
•
Visual shields designed into the check-in stand. The shields may be solely
for shielding purposes, or may be part of the general check stand design.
•
Position the PED so that it is angled in such a way that PIN spying is
difficult.
•
Install the PED on an adjustable stand that allows consumers to swivel the
terminal sideways and/or tilt it forwards/backwards to a position that makes
visual observation of the PIN-entry process difficult.
•
Position in-store security cameras so that the PIN-entry keypad is not visible.
S ETUP
Unpacking Shipping Carton
The following table describes the two preferred mounting methods and the
recommended measures to protect from PIN capture in four observation corridors:
Table 3
Mounting Methods and Protection Measures
Observation Corridors
Method
Cashier
Customer in Queue
Customers Elsewhere
On-site Cameras
Countertop with
Swivel Stand
No Action
Needed.
Customer positions
PED
No action needed
Do not install within
view of cameras
Countertop without stand
Position the
PED to face
away from the
cashier. Use
signage to block
cashier’s view.
Position the PED
between customer and
the next in queue.
Install the optional privacy shield.
Privacy Shield Installed
Do not install within
view of cameras
NOTE
A swivel stand gives the cardholder freedom to position the V200t to optimize
their viewing angle. If you are installing a swivel stand, you must include prompts
in your application directing the cardholder to position the V200t strategically to
restrict the view of other customers.
Additionally, you may wish to implement the following to further increase security
during PIN entry.
Unpacking
Shipping Carton
•
Offer PIN security literature at the point of sale
•
Use signage to limit the view of the V200t to just that of the cardholder.
Carefully inspect the shipping carton and its contents for possible tampering or
damage.
1 Remove the V200t unit from the shipping carton. The standard package
contains the PIN pad, power pack, telephone cable, and printer paper roll.
Refer to Accessories and Documentation for more information on related
accessories.
Figure 4
V200t Box Contents
2 Remove any protective plastic wrap and place the unit on a table or
countertop.
V200T INSTALLATION GUIDE
15
S ETUP
Installing or Replacing MSAM, Micro SD and SIM Cards
3 Remove the clear protective film from the display.
4 Replace all the packing materials, close the lid, and save the carton for
repacking or moving the V200t unit in the future.
WARNING
Installing or
Replacing
MSAM, Micro SD
and SIM Cards
CAUTION
Do not use a unit that has been tampered with or otherwise damaged. This unit
comes equipped with tamper-evident label. If a label or component appears
damaged, immediately notify the shipping company and your Verifone
representative or service provider.
You may need to install or replace the Multiple Security Access Module (MSAM),
Micro Secure Digital (SD) and Subscriber Identity Module (SIM) cards.
Observe standard precautions in handling electrostatically sensitive devices.
Electrostatic discharges can damage the equipment. Verifone recommends using
a grounded anti-static wrist strap.
Opening Card Use the following steps to get access to the MSAM, Micro SD and SIM card
Compartment compartments:
1 Place the terminal face down on a soft and clean surface to protect the display
from scratches.
2 Push the locking tab and swing out the compartment cover.
3 If it’s already installed, remove the battery (VPN BPK470-001-01-A) to get
better access to the card slots
Figure 5
Accessing Cardholders
4 The MSAM, Micro SD and SIM cardholders are now accessible.
16
V200T INSTALLATION GUIDE
S ETUP
Installing or Replacing MSAM, Micro SD and SIM Cards
Changing or To change or install MSAM cards:
Installing MSAMs
1 Use steps 1 to 3 of Opening Card Compartment to get to the MSAM
cardholder.
2 Remove the old card, if any, and insert the MSAM card carefully into the slot
(with the gold contacts facing downward) until fully inserted.
3!3!- 
Figure 6
NOTE
3)- 
3$
3!
3)- 
3!- 
Inserting MSAM Card
Insert the card with the card’s gold contacts facing away from you, toward the unit.
Take note of the notched edge on the MSAM card for quick orientation.
3 If you are finished replacing or inserting cards, replace the battery and lock the
rear cover back in place.
Changing or To change or install Micro SD cards:
Installing Micro SD
Card 1 Use steps 1 to 3 of Opening Card Compartment to get to the Micro SD
cardholder.
2 Remove the old card, if any, and insert the Micro SD card carefully into the slot
(with the gold contacts facing downward) until fully inserted.
3$
3)- 
3$
Figure 7
3!- 
3)- 
3$
3!- 
Inserting Micro SD Card
NOTE
Insert the card with the card’s gold contacts facing away from you, toward the unit.
V200T INSTALLATION GUIDE
17
S ETUP
Installing or Replacing MSAM, Micro SD and SIM Cards
3 If you are finished replacing or inserting cards, replace the battery and lock the
rear cover back in place.
Changing or To change or install SIM cards in V200t Plus units:
Installing SIM Cards
1 Use steps 1 to 3 of Opening Card Compartment to get to the SIM cardholder.
(for V200t Plus
Only) 2 Remove the old card, if any, and insert the SIM card carefully into the slot (with
the gold contacts facing downward) until fully inserted.
3$
3)- 
3)
3)3)-
3!- 
Figure 8
NOTE
3!- 
Inserting SIM Card
Insert the card with the card’s gold contacts facing away from you, toward the unit.
Take note of the notched edge on the SIM card for quick orientation.
3 If you are finished replacing or inserting cards, replace the battery and lock the
rear cover back in place.
18
V200T INSTALLATION GUIDE
S ETUP
Establishing Communication
Establishing You can connect the V200t to your network by using the following options:
Communication • Connecting by Telephone Line
•
Connecting by Ethernet Cable.
Connecting by Connect the telephone cord to the communication port on the terminal, then route
Telephone Line it directly to a telephone wall jack (see Figure 9). This is a direct connection and
the line is dedicated to the terminal.
Figure 9
WARNING
Direct Telephone Connection
To reduce the risk of fire, use only No. 26AWG or larger UL Listed or CSA
Certified Telecommunication Line Cord.
Connecting by Connect the ethernet cable to the ETH port on the terminal, then route it directly to
Ethernet Cable a network jack (see Figure 10). This is a direct connection to your network.
Figure 10
Ethernet Connection
V200T INSTALLATION GUIDE
19
S ETUP
Loading Printer Paper
Loading Printer
Paper
Before you can process transactions that require a receipt or record, you must
install paper in the printer.
The V200t uses a roll of 57 mm wide x 40 mm, single-ply, thermal sensitive paper.
A pink out-of-paper indicator line appears on the edge of the paper before the end
of the roll. After this line appears, there is enough paper remaining on the roll to
conclude at least one more transaction.
CAUTION
Poor-quality paper can jam the printer and create excessive paper dust. Store
thermal paper in a dry, dark area. Handle thermal paper carefully: impact, friction,
temperature, humidity, and oils affect the color and storage characteristics of the
paper. Never load a roll of paper with folds, wrinkles, tears, or holes at the edges.
1 Unlock the paper compartment by pulling up the latch and swinging the door
downwards.
2 Remove any partial roll of paper in the printer tray by lifting it up.
3 Loosen the glued leading edge of the new paper roll or remove the protective
strip. Unwind the paper roll past any glue residue.
4 Hold the roll so the paper feeds from the bottom of the roll.
5 Load the paper roll as shown in Figure 11, with the edge of the paper on the
top of the roll.
Figure 11
20
V200T INSTALLATION GUIDE
Opening Printer Door and Loading Paper Roll
S ETUP
Connecting Optional Devices
6 Swing the paper roll cover until it clicks shut, allowing a small amount of paper
(past the glue residue) to extend outside the printer door.
Figure 12
Connecting
Optional
Devices
CAUTION
Closing Printer Door
The V200t device supports some peripheral devices designed for use with
electronic point-of-sale terminals.
Before connecting any peripheral device, remove the power plug from the
terminal. Reconnect the power cord only after you are finished connecting the
peripheral device(s). For complete information about peripheral installation and
use, refer to the user documentation supplied with those devices.
Different terminals support different devices, so for more information about
optional devices, please contact your Verifone distributor.
Optional Device You can connect several devices to your V200t. You can use the following cables
Connections for different types of device connections:
•
•
NOTE
CAUTION
RJ9 to DB9 cable (VPN CBL000-051-02-A)
Multi-port coiled cable (VPN CBL470-006-02-A)
Make sure you replace the rear cover when all cables are installed. This provides
some protection to the cables and connectors. Do not carry the terminal by the
installed cables or pull the terminal about the by the cables. This may cause a
cable to be removed or damage the cables.
Some devices (ECRs and some PIN pads) require a separate power source.
Before connecting to any device, remove the power cord from the V200t unit.
Contact your Verifone representative or visit the online store at
www.store.verifone.com for information on these devices.
V200T INSTALLATION GUIDE
21
S ETUP
Connecting Optional Devices
Connecting the The following illustration shows how to connect the V200t to a computer via the
V200t to a PC Multi-Communication port using the RJ9 to DB9 cable (VPN CBL000-051-02-A).
Figure 13
Sample PC Connection
Connecting ECRs to The V200t supports electronic cash registers (ECRs).
the V200t
The following illustration shows how to make a peripheral connection to the MultiCommunication port using the RJ9 to DB9 cable (VPN CBL000-051-02-A)
Figure 14
22
V200T INSTALLATION GUIDE
Sample ECR Connection
S ETUP
Connecting Power Supply
Connecting
Power Supply
Not all configurations and device contexts require the use of a power supply –
Verifone ships the power supply unit with the terminal as required.
Contact your Verifone representative If you have changed the context in which the
terminal is used or have questions about which power supply should be used.
CAUTION
Using an incorrectly rated power supply can damage the unit or cause it not to
work properly. Use only a power pack with VPN PWR470-001-01-A (see Service
and Support for detailed power supply specifications).
Disconnect the power pack cord from the power outlet before connecting a power
supply. Connect and route all cables between the terminal, ECR, and PC before
plugging the power pack cord into a wall outlet or surge protector.
Figure 15
WARNING
Connecting the Power Pack
Do not plug the power pack into an outdoor outlet or operate the terminal
outdoors. Disconnecting power during a transaction can cause transaction data
files not yet stored in memory to be lost.
When the terminal has power and an application is loaded, the application starts
after the initial Verifone copyright screen and displays a unique copyright screen.
If no application is loaded, DOWNLOAD NEEDED appears on the display after
the initial Verifone copyright screen.
NOTE
Verifone recommends installing a power surge protector to protect against
possible damage caused by lightning strikes and electrical surges.
V200T INSTALLATION GUIDE
23
S ETUP
Smart Card Reader
Smart Card
Reader
The smart card transaction procedure can vary depending on the application.
Verify the proper procedure with your application provider before performing a
smart card transaction.
Figure 16
Using the Smart Card Reader
Conducting a Smart To conduct a smart card transaction:
Card Transaction
1 Position the smart card with the gold contacts facing upward.
2 Insert the card into the smart card reader slot in a smooth, continuous motion
until it seats firmly.
3 Remove the card when the display indicates the transaction is completed.
CAUTION
Magnetic Stripe
Card Reader Use
Leave the smart card in the card reader until the transaction is completed.
Premature removal can void the transaction.
The V200t has a magnetic card reader that uses a triple track stripe reader. This
gives the unit greater reliability over a wide range of swipe speeds and operating
environments.
Figure 17
24
V200T INSTALLATION GUIDE
Using the Magnetic Stripe Card Reader
S ETUP
Contactless Transactions
Conducting a Credit/ To conduct a credit or debit card transaction:
Debit Card
Transaction 1 Position a magnetic card with the stripe facing the keypad.
2 Swipe it through the magnetic card reader.
Contactless
Transactions
The V200t supports contactless transactions through an integrated contactless
module. The terminal only becomes active for contactless smart card transactions
when initialized by an application.
Figure 18
Contactless Transaction
Performing To perform a contactless smart card transaction:
Contactless
Transactions 1 Gently tap the card onto or hold the card (within 4 cm) against the surface of
the display where the contactless logo appears.
2 An activated LED visual on the display accompanied by a short beeping sound
indicates a successful transaction.
See Contactless Considerations for more information.
Periodic
Inspection
NOTE
Periodically inspect the terminal for possible tampering. Signs of tampering may
include:
•
Wires protruding from the device.
•
Foreign objects inserted into the smart card or mag stripe slot.
•
Signs of damage to the tamper-evident label.
•
Warning message on the device display.
If any device is found in tamper state, please remove it immediately from service.
Keep it available for potential forensic investigation, and notify your company
security officer and your local Verifone representative or service provider. For
more information on contacting Verifone, refer to Service and Support.
V200T INSTALLATION GUIDE
25
S ETUP
Periodic Inspection
26
V200T INSTALLATION GUIDE
CHAPTER 3
Specifications
This chapter discusses power requirements, dimensions, and other specifications
of the V200t terminal.
V200t Terminal
Refer to the following technical information for the V200t terminal:
Unit Power
Requirements
•
Operating Power:
8 V DC, 2.25 A
Temperature
•
Operating temperature:
0° to 50° C (32° to 122° F)
•
Storage temperature:
-20° to 60° C (-4° to 140° F)
Humidity
•
Relative humidity:
5% to 90% (RH non-condensing)
External
Dimensions
•
Length:
•
Width:
78 mm (3.1 in)
•
Depth:
54 mm (2.1 in)
Weight
•
Unit weight:
Memory
•
384MB (DDR3L: 128MB, NAND Flash: 256MB)
Display
•
2.8” color TFT 240 (RGB) x 320 (HVGA)
Battery Pack
•
Single-cell 2450 mAH battery pack.
•
Meets IEEE1725 requirements
•
EEPROM is included for battery ID
•
Integrated Booster, Fuel gauge, charger IC and safety circuits inside
•
Triple track (tracks 1, 2, 3), high coercivity, bi-directional
Magnetic Card
Reader
185 mm (7.3 in)
274 g (9.66 oz)
V200T INSTALLATION GUIDE
27
S PECIFICATIONS
V200t Terminal
Primary Smart Card
•
ISO 7816-3, 1.8 V, 3 V, 5 V
•
Synchronous and Asynchronous cards
•
EMV Approved
SAM Card Reader
•
Two Security Access Module (SAM) slots
SIM Card Reader
•
Two Security Access Module (SIM) slots
Connectivity
•
GSM
•
•
•
•
GPRS/GSM Class 10
•
GPRS DL 85.6 kbps, UL 42.8 kbps
GPRS (V200t Plus Only)
•
GPRS/GSM Class 10
•
UMTS/HSPA DL 7.2Mbps, UL 5.7Mbps
Bluetooth
•
BT class 1.5 with up to 100m range as a goal (line of sight)
•
BT v4.1 integrated
•
BT v4.2 security connection support by FW update
WiFi
•
•
•
Ethernet RJ45
•
Speed 10 Base-T /100 Base-TX
•
Compliant with IEEE802.3 LAN networks.
Dial modem RJ11
•
•
Security
28
V200T INSTALLATION GUIDE
V.92 standard supported, line speeds of up to 56 Kbps
USB type-A receptacle
•
•
2.4Ghz / 5Ghz frequency channel support
USB2.0 high speed
MOD 10 2-in-1 I/O port
•
Supports 5 V / 500 mA to external USB device
•
Total 5 V support is 600 mA
•
3DES encryption, Master/Session and DUKPT key management
•
VeriShield file authentication
•
PCI PED 5.x approved
CHAPTER 4
Troubleshooting Guidelines
This chapter lists typical malfunctions that may occur while operating a V200t
device and the appropriate corrective action. If the problem persists – even after
performing the outlined guidelines, or if the problem is not described, contact your
local Verifone representative for assistance.
NOTE
The V200t device uses a tamper-evident case and contains no user-serviceable
parts. Do not, under any circumstance, attempt to disassemble the unit. Perform
only those adjustments or repairs specified in this guide. For all other services,
contact your local Verifone service provider. Service conducted by parties other
than authorized Verifone representatives may void any warranty.
Display Panel Use the following steps to check the display panel:
Does Not Work 1 Check all the cable connections.
2 Check the controlling device's AC outlet to be sure the outlet is supplying
sufficient power. Substitute the controlling device's power pack with another
power pack.
3 The controlling device's application program might not be loaded correctly.
Download the application program and try again.
4 If the problem persists, contact your local Verifone representative.
Keypad Does Use the following steps to check the keypad:
Not Respond 1 Check the display panel. If there are no characters, or the wrong characters
are displayed, refer to Display Panel Does Not Work.
2 If the problem persists, contact your local Verifone representative.
Transactions
Fail To Process
There are several possible reasons why the unit may not be processing
transactions. Use the following steps to troubleshoot failures.
Check Magnetic Card Reader
•
Perform a test transaction using one or more different magnetic stripe cards to
ensure the problem is not a defective card.
•
Ensure that you are swiping cards properly (see Magnetic Stripe Card Reader
Use).
•
Process a transaction manually using the keypad instead of the card reader. If
the manual transaction works, the problem may be a defective card reader.
V200T INSTALLATION GUIDE
29
TROUBLESHOOTING G UIDELINES
Transactions Fail To Process
•
If the problem persists, contact your local Verifone representative.
Check Smart Card Reader
30
V200T INSTALLATION GUIDE
•
Perform a test transaction using several different smart cards to ensure the
problem is not a defective card.
•
Ensure that the card is inserted correctly (see Magnetic Stripe Card Reader
Use).
•
Ensure the MSAM cards are properly inserted in the slots and are properly
secured (see Installing or Replacing MSAM, Micro SD and SIM Cards).
•
If the problem persists, contact your local Verifone representative.
CHAPTER 5
Service and Support
Maintenance
and Cleaning
The V200t device has no user-serviceable parts. Unless otherwise instructed, do
not, under any circumstances, attempt any service, adjustments, or repairs on the
unit. Disconnect the device before cleaning.
To clean the unit, periodically use a clean cloth, slightly dampened with water and
a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based
cleaner. For best results, use a Verifone Cleaning Kit (refer to Accessories and
Documentation).
CAUTION
Never use thinner, trichloroethylene, or ketone-based solvents – they can
deteriorate plastic or rubber parts.
Because the V200t can be damaged by liquid, do not spray cleaners or other
solutions directly onto the keypad or display. Always apply the cleaner to a cloth
before cleaning the device.
Service Returns
For V200t equipment failures that cannot be resolved by your help desk or service
department, contact one of the following hotlines for product service and repair
information:
•
USA – Verifone Service and Support Group, 1-800-834-9133,
Monday - Friday, 8 A.M. - 7 P.M., EST
•
International – Contact your Verifone representative
Before returning V200t unit to Verifone, you must obtain a Merchandise Return
Authorization (MRA) number. The following procedure describes how to return
one or more V200t for repair or replacement (U.S. customers only).
NOTE
International customers, please contact your local Verifone representative for
assistance with your service, return, or replacement.
1 Gather the following information from the printed labels on the bottom of each
V200t device to be returned:
•
Product ID, including the model and part number. For example,
“M470-xxx-xx-xxx-x”
•
Serial number (S/N xxx-xxx-xxx)
2 Within the United States, call Verifone toll-free at 1-800-834-9133.
V200T INSTALLATION GUIDE
31
S ERVICE AND S UPPORT
Service Returns
3 Select the MRA option from the automated message. The MRA department is
open Monday–Friday, 8 A.M.–7 P.M., EST.
4 Give the MRA representative the information gathered in Step 1.
If the list of serial numbers is long, you can fax the list, along with the
information gathered in Step 1, to the MRA department at 1-727-953-4172
(U.S.)
NOTE
•
Please address the fax clearly to the attention of the
“Verifone MRA Dept.”
•
Include a telephone number where you can be reached, as well as your
fax number.
•
You will be issued MRA number(s) and the fax will be returned to you.
One MRA number must be issued for each V200t unit you return to Verifone, even
if you are returning several of the same model.
5 Describe the problem(s).
6 Provide the shipping address where the repaired or replacement unit must be
returned.
7 Keep a record of the following items:
•
Assigned MRA number(s).
•
The serial number assigned to the V200t device (located at the bottom of
the unit.
•
Shipping documentation, such as air bill numbers, used to trace the
shipment.
•
Model(s) returned (model numbers are located on the bottom of the unit).
MODEL ID
Figure 19
32
V200T INSTALLATION GUIDE
Model ID Location
S ERVICE AND S UPPORT
Accessories and Documentation
Accessories and
Documentation
Verifone produces accessories and documentation for the V200t. When ordering,
please refer to the part number in the left column.
•
Verifone Online Store at www.store.verifone.com
•
USA – Verifone Customer Development Center, 1-800-Verifone (837-4366)
Monday - Friday, 7 A.M. - 5 P.M., MST
•
International – Contact your Verifone representative
Cables Contact your local Verifone distributor to determine which cable fits your needs.
CBL159-312-01-A
LAN cable for Ethernet connections (CAT5, 2.0 m).
CBL000-051-02-A
RJ9 to DB9 cable
CBL470-006-02-A
Multi-port coiled cable
26264-01-R
Cash register cable, RJ45-SUBD9f, 1.0 m.
26264-02-R
Cash register cable, RJ45-SUBD9f, 2.0 m.
PWR470-001-01-A
Power pack (100-240 V AC Input; 8 V DC, 2.25 A, 18 W Output)
Battery Pack
BPK470-001-01-A
Battery pack (8 V DC, 800 mA, 6.4 Wh)
Accessories
02746-01
Verifone Cleaning Kit
DOC470-101-EN
V200t Certifications and Regulations
DOC470-102-EN
V200t Quick Installation Guide
DOC470-104-EN
V200t Reference Guide
Power Supply
Documentation
V200T INSTALLATION GUIDE
33
S ERVICE AND S UPPORT
Accessories and Documentation
34
V200T INSTALLATION GUIDE
APPENDIX A
Caution and
Warning
Messages
Table 4
Products with UL/cUL certification should include French translations of Caution
and Warning notices. The following table lists all notices found in the document,
their location, and the equivalent French translations.
Caution and Warning Messages
Notice
Chapter
Page
English Text
French Text
Warning
Setup
page
13
For safety, do not string cables or
cords across a walkway.
Par mesure de sécurité, ne pas les câbles de
chaîne ou de cordons à travers une
passerelle.
Caution
Setup
page
14
This unit is not waterproof or
dustproof, and is intended for
indoor use only. Any damage to
the unit from exposure to rain or
dust can void any warranty.
Cet appareil n'est pas étanche ou à la
poussière, et est destiné à une utilisation en
intérieur. Tout dommage à l'unité de
l'exposition à la pluie ou à la poussière peut
annuler la garantie.
Warning
Setup
page
14
Due to risk of electrical shock or
terminal damage, do not use the
terminal near water, including a
bathtub, wash bowl, kitchen sink
or laundry tub, in a wet basement,
or near a swimming pool. Also,
avoid using this product during
electrical storms. Avoid locations
near electrical appliances or other
devices that cause excessive
voltage fluctuations or emit
electrical noise (for example, air
conditioners, neon signs,
highfrequency or magnetic
security devices, or electric
motors).
Du fait d'un risque d'électrocution ou d'une
détérioration du terminal, ne pas utiliser cet
équipement près d'une source d'eau, par
exemple près d'une baignoire, d'un lavabo,
d'un évier de cuisine ou d'un bac de lavage,
dans un sous-sol humide ou à proximité d'une
piscine. De même, éviter d’utiliser ce produit
lors des orages provoquant des coupures
électriques.Éviter de placer le terminal à
proximité d’appareils électriques ou autres
unités pouvant entraîner des fluctuations de
tension importantes ou des interférences
électriques, tels que les climatiseurs,
enseignes au néon, dispositifs de sécurité à
haute fréquence ou équipements électriques.
Caution
Setup
page
14,
Using an enclosed metal frame or
mount may negatively affect
contactless performance.
L'utilisation d'un cadre métallique fermé ou de
montage peut affecter négativement contact
performance.
Warning
Setup
page
16
Do not use a unit that has been
tampered with or otherwise
damaged. This unit comes
equipped with tamper-evident
label. If a label or component
appears damaged, immediately
notify the shipping company and
your Verifone representative or
service provider.
Ne pas utiliser un appareil qui a été altéré ou
endommagé. Cet appareil est équipé
d'étiquette d'inviolabilité. Si une étiquette ou
d'un composant semble être endommagé, en
aviser immédiatement la compagnie maritime
et votre représentant Verifone ou prestataire
de services.
V200T INSTALLATION GUIDE
35
Caution and Warning Messages
Table 4
36
Caution and Warning Messages (continued)
Notice
Chapter
Page
English Text
French Text
Caution
Setup
page
16
Observe standard precautions in
handling electrostatically sensitive
devices. Electrostatic discharges
can damage the equipment.
Verifone recommends using a
grounded anti-static wrist strap.
Respecter les précautions standard dans la
manipulation d'appareils sensibles aux
décharges électrostatiques. Les décharges
électrostatiques peuvent endommager le
matériel. Verifone recommande d'utiliser un
bracelet anti-statique à la terre.
Caution
Setup
page
23
Using an incorrectly rated power
supply can damage the unit or
cause it not to work properly. Use
only a power pack with VPN
DOC470-001-01-A.
L'utilisation d'une alimentation incorrecte peut
endommager l'appareil ou ne pas fonctionner
correctement. Utilisez uniquement un bloc
d'alimentation avec VPN DOC470-001-01-A.
Caution
Setup
page
23
Do not plug the power pack into
an outdoor outlet or operate the
terminal outdoors. Disconnecting
power during a transaction can
cause transaction data files not
yet stored in memory to be lost.
Ne branchez pas le bloc d'alimentation dans
une prise extérieure ou n'utilisez pas le
terminal à l'extérieur. La déconnexion de
l'alimentation pendant une transaction peut
entraîner la perte des fichiers de données de
transaction qui ne sont pas encore stockés
dans la mémoire.
Caution
Setup
page
24
Leave the smart card in the card
reader until the transaction is
completed. Premature removal
can void the transaction.
Laissez la carte à puce dans le lecteur de
carte jusqu'à ce que la transaction soit
terminée. Le retrait prématuré peut annuler la
transaction.
Caution
Service
and
Support
page
31
Never use thinner,
trichloroethylene, or ketonebased solvents – they can
deteriorate plastic or rubber parts.
Because this device can be
damaged by liquid, do not spray
cleaners or other solutions
directly onto the keypad or
display. Always apply the cleaner
to a cloth before cleaning the
device.
N'utilisez jamais de diluant, le trichloréthylène
ou des solvants cétoniques - ils peuvent
détériorer les pièces en plastique ou en
caoutchouc. Parce que cet appareil peut être
endommagé par un liquide, ne pas vaporiser
de nettoyage ou d'autres solutions
directement sur le clavier ou l'écran. Toujours
appliquer le nettoyant sur un chiffon avant de
nettoyer l'appareil.
V200T INSTALLATION GUIDE
Caution and Warning Messages
V200T INSTALLATION GUIDE
37
Verifone, Inc.
1-800-Verifone
www.verifone.com
V200t
Installation Guide
Verifone Part Number DOC470-003-EN-A, Revision A

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