Verifone V240MPLUS Mobile Point of Sale Terminal User Manual DOC474 003 EN A V240m Installation Guide RevA2

VeriFone Inc Mobile Point of Sale Terminal DOC474 003 EN A V240m Installation Guide RevA2

Contents

DOC474_003_EN_A_V240m_Installation_Guide_RevA2

Verifone Part Number DOC474-003-EN-A, Revision A.2VERIFONECONFIDENTIALV240mInstallation Guide
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of Verifone, Inc.The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program before placing the software into productive use. This document, including without limitation the examples and software programs, is supplied “As-Is.”Verifone Inc.1-800-Verifonewww.verifone.comVerifone Part Number DOC474-003-EN-A, Revision A.2V240m Installation Guide© 2017 Verifone, Inc.Verifone and the Verifone logo, are registered trademarks of Verifone. Other brand names or trademarks associated with Verifone’s products and services are trademarks of Verifone, Inc. All other brand names and trademarks appearing in this manual are the property of their respective holders. Product WarrantyFor product warranty information, go to http://www.verifone.com/terms. Comments? Please e-mail all comments on this document to your local Verifone Support Team.
V240M INSTALLATION GUIDE 3CONTENTSPREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Guide Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6CHAPTER 1Overview V240m Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Front Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Back Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8V240m Bases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8V240m Charging Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8V240m Full-Function Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Exceptional Ease of Use and Ergonomics . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Critical Security Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10CHAPTER 2Setup Selecting Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Contactless Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12PIN Protection Measures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Unpacking Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13MSAM/uSD Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Opening Card Compartment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Changing or Installing MSAMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Changing or Installing Micro SD Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Changing or Installing SIM Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Loading Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16USB Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Cable Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Direct USB Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Powered USB Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Cable Connections Using the Full-Function Base . . . . . . . . . . . . . . . . . . . . 19Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Magnetic Stripe Card Reader Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Contactless Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Optional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Full-Function Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Charging Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Periodic Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
4V240M INSTALLATION GUIDECHAPTER 3Specifications V240m Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Unit Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23External Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Weight. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Primary Smart Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23SAM Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Battery Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24V240m Bases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Unit Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24CHAPTER 4TroubleshootingGuidelinesDisplay Panel Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Transactions Fail To Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25CHAPTER 5Service and Support Maintenance and Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29APPENDIX A Caution and Warning Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
VERIFONECONFIDENTIAL V240M INSTALLATION GUIDE 5PREFACE This guide is the primary source of information for setting up and installing V240m device.Audience This guide provides simple descriptions of the V240m features and the basic information for installing and configuring the V240m.Organization This guide is organized as follows:Chapter 1, Overview. Provides an overview of a V240m device.Chapter 2, Setup. Explains how to set up and install the V240m and establish connections with other devices.Chapter 3, Specifications. Discusses the power requirements and dimensions of V240m.Chapter 4, Troubleshooting Guidelines. Provides troubleshooting tips.Chapter 5, Service and Support. Provides information on contacting your Verifone service provider, ordering accessories or documentation from Verifone, and maintaining the V240m unit.Appendix A, Caution and Warning Messages. Shows the UL/cUL certification-compliant translations of all Warning and Caution messages in this installation guide.Related DocumentationTo learn more about the V240m device, please refer to the following documents and their associated Verifone Part Numbers (VPN):Guide ConventionsPlease refer to the following document conventions for quickly identifying special formatting. Table 1 describes these conventions and provides examples of their use.V240m Certifications and Regulations VPN DOC474-001-ENV240m Quick Installation Guide VPN DOC474-002-ENV240m Reference Guide VPN DOC474-004-ENTable 1 Document ConventionsConvention Meaning ExampleBlue Text in blue indicates terms that are cross-references.See Guide Conventions.Italics Italic typeface indicates book titles or emphasis.You must not use this unit underwater.
PREFACE Guide Conventions6V240M INSTALLATION GUIDEVERIFONECONFIDENTIAL Acronym DefinitionsPlease refer to Table 2 for the acronyms used in this manual. The pencil icon is used to highlight important information.RS-232-type devices do not work on the communication port.The caution symbol indicates hardware or software failure, or loss of data.The unit is not waterproof or dustproof, and is intended for indoor use only.The lightning symbol is used as a warning when bodily injury might occur.Due to risk of shock do not use the unit near water.Table 1 Document ConventionsConvention Meaning ExampleNOTECAUTIONWARNINGTable 2 Acronym Definitions Acronym Definitions3DES Triple Data Encryption AlgorithmAC Alternating CurrentANSI American National Standards InstitutecUL Underwriters' Laboratories of CanadaDC Direct CurrentDUKPT Derived Unique Key Per Transaction Method as defined in the VISA’s POS Equipment Requirement: PIN processing and Data Authentication, International Version 1.0, August 1988ECR Electronic Cash RegisterEMV Europay, MasterCard, and VisaISO International Organization for StandardizationMRA Merchandise Return AuthorizationMSAM Multiple Secure Access ModuleLAN Local Area NetworkLCD Liquid Crystal DisplayLED Light-Emitting DiodePED PIN Entry DevicePIN Personal Identification NumberPOS Point-of-SaleRS-232 Recommend Standard number 232SAM Secure Access ModuleUL Underwriters LaboratoriesUSB Universal Serial BusVPN Verifone Part Number
VERIFONECONFIDENTIAL V240M INSTALLATION GUIDE 7CHAPTER 1OverviewThis chapter presents the basics on the V240m terminal and base.V240m Terminal The V240m is a consumer-facing handheld device. The product’s design is equally appealing as a handheld PINpad and robust enough to look and function appropriately in a fixed mount setting.The V240m can utilize over-the-air connectivity, facilitating mobile telephony technology for sending and receiving data, using existing operator-provided 2G or 3G infrastructure:•V240m - provides second-generation (2G) Global System for Mobile Communications (GSM) connectivity.•V240m Plus - provides third-generation (3G) High Speed Packet Access (HSPA) connectivity.This guide provides an introduction and basic setup procedures for both 2G and 3G terminals, and will indicate where instructions vary for different models. Figure 1 V240m Front ViewFront Functions The V240m includes the following features:•Capacitive touch LCD display and CTLS tap area•Smart card reader•Magnetic card reader•Integrated thermal printer•Secure keypad supporting 3x5 matrix containing 0-9, *, #, Cancel, Backspace/Clear, and Enter keys.•Dual-function Backspace/Clear key.•Customer-entry for Cancel and Enter keys.
OVERVIEW V240m Bases8V240M INSTALLATION GUIDEVERIFONECONFIDENTIAL Back Functions After removing the rear cover and battery, the underside of the V240m device shows the following:Figure 2 V240m Underside Compartment View•A Micro SD slot •Dual MSAM slots to support stored-value card programs or other merchant card requirements•Dual SIM Card compartmentsV240m Bases The V240m Base provides a stable mounted platform for the V240m terminal. The Base comes in two versions:•V240m Charging Base•V240m Full-Function BaseThe Charging Base supports charging only with no communication functionality. The FF Base supports several connectivity options and provides serial connection for peripherals (like ECR, check reader, barcode reader, etc.). The USB host port is for maintenance purposes and supports a USB flash drive.V240m Charging BaseThe Charging Base accomodates and supplies power to the V240m and V240m Plus portable terminals.Figure 3 V240m Charging Base, Front and Rear
OVERVIEW Features and BenefitsV240M INSTALLATION GUIDE 9VERIFONECONFIDENTIAL V240m Full-Function BaseThe FF Base supports any failover communication via dial up and Ethernet connections for V240m and V240m Plus units. The failover will be supported in all network interfaces available in a terminal.Figure 4 V240m FF Base, Front and RearThe FF Base supports a minimum of seven simultaneous terminal connections via Bluetooth (BT) as well as the following:•10/100M Ethernet•56K modem•Powered RS-232 •USB host•USB deviceFeatures and BenefitsThe V240m terminal and V240m Bases provide the following functionality:Exceptional Ease of Use and Ergonomics•Touch screen enables easy menu control and signature capture.•Battery-powered for mobility and portable operation.•Integrated thermal printer for fast transaction processing.•Large, hard-rubber keys provide improved tactile feedback.•3.5” capacitive touch screen display.•2G capability (for V240m only).•3G functionality (for V240m Plus only).•WiFi- and Bluetooth-capable.•Intuitive keypad interface simplify training and reduce support requests.•Using the Full-Function Base, connects with most POS payment terminals, PCs, and ECRs.•Supports payment transactions in a variety of payment environments.
OVERVIEW Features and Benefits10 V240M INSTALLATION GUIDEVERIFONECONFIDENTIAL •Rugged and reliable design absorbs hard knocks found at point-of-sale counters.•Sleek and stylish shape occupies minimal counter space.•Bold, ergonomic design fits comfortably in the palm of a hand.•Optional Charging or Full-Function Bases expand functionality while providing a stable, battery-charging platform.Critical Security Protection•Offers a choice of Master/Session or DUKPT key-management methods to protect PIN-based transactions.•Offers secure, reliable PIN input for expanding range of PIN-based transactions.•PCI 5.x-compliant for secure solutions, meeting the PED standard.•Meets ISO and ANSI standards for PIN encryption, key management, and MAC.•Key injection simplified and secured with Verifone’s SecureKit key loading software.
VERIFONECONFIDENTIAL V240M INSTALLATION GUIDE 11CHAPTER 2SetupThis chapter describes the setup procedure for the V240m and charging base, in the following sections:•Selecting Location•PIN Protection Measures•Unpacking Shipping Carton•MSAM/uSD Cards•Power Supply•Cable Connections•Smart Card Reader•Magnetic Stripe Card Reader Use•Contactless Transactions•Optional AccessoriesSelecting LocationUse the following guidelines to select the best location for the V240m device.To Select a LocationChoose a location convenient for both merchant and client:•Far from heavy metal objects,•A flat support surface such as a countertop or a table,•Near a power outlet and the terminal or computer that connects to the V240m.Environmental Factors•Do not use the unit where there is high heat, dust, humidity, moisture, or caustic chemicals or oils.•Keep the unit away from direct sunlight and anything that radiates heat, such as a stove or a motor.WARNING For safety, do not string cables or cords across a walkway.
SETUP PIN Protection Measures12 V240M INSTALLATION GUIDEVERIFONECONFIDENTIAL •Do not use the V240m outdoors. Electrical Considerations•Avoid using this product during electrical storms.•Do not use the V240m unit near water or in moist conditions.•Disconnect the device from its POS terminal before cleaning.Contactless ConsiderationsAvoid having metallic objects in proximity of the contactless antenna. If you need to mount the terminal to vertical or inclined surfaces, use a flat, non-metallic mounting plate.PIN Protection MeasuresThe V240m and V240m Plus are handover devices. Always exercise extreme caution when conducting transactions, especially during PIN entry:•Hand the terminal directly to the cardholder for PIN entry.•Encourage the cardholder to hold the terminal close to avoid others from seeing the information being entered.Verifone also recommends instructing the cardholder regarding safe PIN-entry. This can be done with a combination of:•Signage on the PED•Prompts on the display, possibly with a click-through screen•Literature at the point of sale•A logo for safe PIN-entry process.CAUTIONThe V240m is not waterproof or dustproof and is intended for indoor use only. Any damage to the unit from exposure to rain or dust can void any warranty.WARNINGDue to risk of electrical shock or terminal damage, do not use the terminal near water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool. Avoid using this product during electrical storms. Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, neon signs, high frequency or magnetic security devices, or electric motors).CAUTIONUsing an enclosed metal frame or mount may negatively affect contactless performance.
SETUP Unpacking Shipping CartonV240M INSTALLATION GUIDE 13VERIFONECONFIDENTIAL Unpacking Shipping CartonCarefully inspect the shipping carton and its contents for possible tampering or damage. 1Remove the V240m unit from the shipping carton. The standard package contains the PIN pad, power pack, battery, and printer paper roll. Refer Accessories and Documentation to for more information about V240m related accessories. 2Remove any protective plastic wrap and place the unit on a table or countertop.3Remove the clear protective film from the display.4Replace all the packing materials, close the lid, and save the carton for repacking or moving the V240m unit or base in the future. MSAM/uSD CardsYou may need to install or replace the multiple security access module (MSAM), Micro Secure Digital (SD) and Subscriber Identity Module (SIM) cards.Opening CardCompartmentUse the following steps to get access to the MSAM, SD and SIM card compartment:1Place the terminal face down on a soft and clean surface to protect the display from scratches.2Push down the locking tab and swing out the compartment cover. CAUTIONThis device is a secure product and any tampering can cause it to cease to function or operate in an unsecured manner.WARNINGDo not use a unit that has been tampered with or otherwise damaged. This unit comes equipped with tamper-evident label. If a label or component appears damaged, immediately notify the shipping company and your Verifone representative or service provider.CAUTIONObserve standard precautions in handling electrostatically sensitive devices. Electrostatic discharges can damage the equipment. Verifone recommends using a grounded anti-static wrist strap.
SETUP MSAM/uSD Cards14 V240M INSTALLATION GUIDEVERIFONECONFIDENTIAL 3Disconnect the battery and place in a secure location.Figure 5 Accessing Cardholders4The MSAM, SD and SIM cardholders are now accessible.Changing or Installing MSAMsTo change or install MSAM cards:1Use steps 1 to 3 of Opening Card Compartment to get to the MSAM cardholder.2Remove the old card, if any, and install the MSAM card by carefully sliding it into the slot (with the gold contacts facing downward) until fully inserted.Figure 6 Inserting MSAM Card3If you are finished replacing or inserting cards, reconnect the battery and replace the rear cover. Changing or Installing Micro SD CardTo change or install Micro SD cards:1Use steps 1 to 3 of Opening Card Compartment to get to the Micro SD cardholder.NOTEInsert the card with the card’s gold contacts facing away from you, toward the unit.
SETUP MSAM/uSD CardsV240M INSTALLATION GUIDE 15VERIFONECONFIDENTIAL 2Remove the old card, if any, and insert the Micro SD card by carefully sliding it into the slot (with the gold contacts facing downward) until fully inserted.Figure 7 Inserting Micro SD Card3If you are finished replacing or inserting cards, reconnect the battery and replace the rear cover. Changing or Installing SIM CardTo change or install SIM cards:1Use steps 1 to 3 of Opening Card Compartment to get to the SIM cardholder.2Remove the old card, if any, and insert the SIM card by carefully sliding it into the slot (with the gold contacts facing downward) until fully inserted.Figure 8 Inserting SIM Card3If you are finished replacing or inserting cards, reconnect the battery and replace the rear cover.NOTEInsert the card with the card’s gold contacts facing away from you, toward the unit.NOTEInsert the card with the card’s gold contacts facing away from you, toward the unit.
SETUP Loading Printer Paper16 V240M INSTALLATION GUIDEVERIFONECONFIDENTIAL Loading Printer PaperUse the following steps to load a roll of 57mm x 40mm thermal printer paper into the compartment.1Unlock the paper compartment by pulling up the latch and swinging the door downwards.Figure 9 Opening Printer Paper Door2Load the paper roll as shown in Figure 10, with the edge of the paper on the top of the roll.Figure 10 Procedure for Loading Paper Roll3Pull a length of paper up over the serrated cutter and close the compartment door.Power Supply Not all configurations and device contexts require the use of a power supply – Verifone ships power supply with the terminal as required.Contact your Verifone representative If you have changed the context in which the terminal is used or have questions about which power supply should be used.CAUTIONBefore processing transactions in battery mode, make sure you have more than 10% battery life. Do not risk losing transaction data or printing capabilities, connect the terminal to the power pack if battery level is below 10%.CAUTIONUsing an incorrectly rated power supply can damage the unit or cause it not to work properly. Use only a power pack with VPN PWR265-013-01-A (see Service and Support for detailed power supply specifications).
SETUP Power SupplyV240M INSTALLATION GUIDE 17VERIFONECONFIDENTIAL Disconnect the power pack cord from the power outlet before connecting a power supply. Connect and route all cables between the terminal, ECR, and PC before plugging the power pack cord into a wall outlet or surge protector.Figure 11 Connecting the Power PackWhen the terminal has power and an application is loaded, the application starts after the initial Verifone copyright screen and displays a unique copyright screen. If no application is loaded, DOWNLOAD NEEDED appears on the display after the initial Verifone copyright screen.USB Power Supply The V240m can be powered with 5 V supply from USB port (5 V at 1 A) with the following power-saving conditions controlled by the OS:•Micro-processor operating frequency is set to 300 MHz in CTLS mode.•Switch off multi-media playback function when CTLS payment mode is activated.•Reduce audio output volume.•LCD backlight intensity is reduced to 30% (not suitable for high-glare, outdoor usage).•Keypad backlight is disabled.•BT and Wi-Fi functions are unavailable.•Maximum audio output volume is reduced.•Ethernet functionality is unavailable.WARNINGDo not plug the power pack into an outdoor outlet or operate the terminal outdoors. Disconnecting power during a transaction can cause transaction data files not yet stored in memory to be lost.NOTEVerifone recommends installing a power surge protector to protect against possible damage caused by lightning strikes and electrical surges.
SETUP Cable Connections18 V240M INSTALLATION GUIDEVERIFONECONFIDENTIAL •Multi-media function (video playback or audio function) has to be switched off by user or customer app when CTLS payment mode is activated. Other modes of payment like smart card and MSR payment can be supported.Cable ConnectionsThe V240m has several cabling scenarios, depending on what it connects to:1Direct USB Connection.2Powered USB Connection.3Cable Connections Using the Full-Function BaseDirect USB Connection Similarly, a USB cable (VPN CBL282-038-XX-A) is required in standard USB environments. For this cable option, the host end has a molded housing which exposes the standard USB plug.Figure 12 Connecting to USB-Based Host NOTECTLS payment mode is defined as the state of the device where RF transmission is broadcasting to allow for a CTLS payment. This is activated either during the scanning of items or at the completion of scanning items during the checkout process, depending on how the application sets it up. As soon as checkout is complete, the device exits CTLS payment mode and remains off until activated for the next checkout. WARNINGTurn off or unplug the terminal when connecting or disconnecting the device to avoid device memory corruption and data loss.Refer to the controlling device instructions for any terminal-specific warnings.
SETUP Cable ConnectionsV240M INSTALLATION GUIDE 19VERIFONECONFIDENTIAL Powered USB Connection A PoweredUSB cable allows for devices to obtain power through their USB host instead of requiring an independent power supply or external AC adapter. Connect the cable (VPN CBL282-033-01-A) to the V240m and plug the male USB connector into the corresponding USB port of the connecting device.Figure 13 Connecting to USB-Based Host via Powered USBCable Connections Using the Full-Function BaseTo connect the terminal to other devices via Ethernet, RS-232, and USB, use the V240m Full-Function (FF) Base. The FF Base provides a standard RJ-45 LAN socket, RS-232 port, a mini-USB port. The V240m terminal must be docked on the base to utilize cable connectivityFigure 14 Full-Function Base, Front and Rear ViewNOTEThere are two variants of PoweredUSB, one with 12 V DC output and another with 24 V DC. The V240m only supports 12 V DC option.WARNINGIncorrect power sequence may degrade the SoC Host port.
SETUP Smart Card Reader20 V240M INSTALLATION GUIDEVERIFONECONFIDENTIAL The Full-Function Base features the following:Smart Card Reader The smart card transaction procedure can vary depending on the application. Verify the proper procedure with your application provider before performing a smart card transaction.Figure 15 Using the Smart Card ReaderConducting a Smart Card Transaction To conduct a smart card transaction:1Position the smart card with the gold contacts facing upward.2Insert the card into the smart card reader slot in a smooth, continuous motion until it seats firmly.3Remove the card when the display indicates the transaction is completed.Cable ConfigurationEthernet port RJ-45 socket (for connecting PINPad to LAN infrastructure)RS232 port RS232 socket (for connecting PINPad to LAN infrastructure), MOD-8 socket, Mini USB & DC-in jackUSB ports Mini USB and type A USBCAUTIONLeave the smart card in the card reader until the transaction is completed. Premature removal can void the transaction.
SETUP Magnetic Stripe Card Reader UseV240M INSTALLATION GUIDE 21VERIFONECONFIDENTIAL Magnetic Stripe Card Reader Use The V240m has a magnetic card reader that uses a triple track stripe reader. This gives the unit greater reliability over a wide range of swipe speeds and operating environments.Figure 16 Using the Magnetic Stripe Card ReaderConducting a Credit/Debit Card TransactionTo conduct a credit or debit card transaction:1Position a magnetic card with the stripe facing the keypad.2Swipe it through the magnetic card reader.Contactless TransactionsThe V240m supports contactless transactions through an integrated contactless module. The terminal only becomes active for contactless smart card transactions when initialized by an application.Figure 17 Contactless TransactionPerforming Contactless TransactionsTo perform a contactless smart card transaction:1Gently tap the card onto or hold the card (within 4 cm) against the surface of the display where the contactless logo appears.2An activated LED visual on the display accompanied by a short beeping sound indicates a successful transaction.See Contactless Considerations for more information.
SETUP Optional Accessories22 V240M INSTALLATION GUIDEVERIFONECONFIDENTIAL Optional AccessoriesThese accessories can be used to further enhance the device’s functionality. See Accessories and Documentation for additional information.Full-Function BaseThe Full-Function Base (VPN M474-S02-08) provides Bluetooth (BT) v4.2 as well as All BT v4.1 features. It also supplies power, Dial up, Ethernet, USB Host and USB Device, plus powered RS232 connection.Figure 18 V240m Full-Feature Base ConnectionsCharging BaseThe Charging Base (VPN M474-S02-00) provides a stable dock plus power charging for the V240m terminal.Figure 19 V240m Charging Base Power ConnectionPeriodic InspectionPeriodically inspect the terminal for possible tampering. Signs of tampering may include: •Wires protruding from the device.•Foreign objects inserted into the smart card or mag stripe slot.•Signs of damage to the tamper-evident label.•Warning message on the device display.NOTEIf any device is found in tamper state, please remove it immediately from service. Keep it available for potential forensic investigation, and notify your company security officer and your local Verifone representative or service provider. For more information on contacting Verifone, refer to Service and Support.
VERIFONECONFIDENTIAL V240M INSTALLATION GUIDE 23CHAPTER 3SpecificationsThis chapter discusses power requirements, dimensions, and other specifications of the V240m terminal and bases.V240m Terminal Refer to the following specifications for the V240m terminal:Unit Power RequirementsV240m devices have the following power requirements:TemperatureHumidityExternal DimensionsWeightProcessorDisplay Magnetic Card ReaderPrimary Smart CardSAM Card Reader•Operating Power: 5 V DC, 1 A•Operating temperature: 0° to 50° C (32° to 122° F) •Storage temperature: -20° to 60° C (-4° to 140° F)•Relative humidity: 5% to 90% (RH non-condensing)•Length: 162.9 mm (6.4 in)•Width: 75.3 mm (2.9 in)•Depth: 53.4 mm (2.1 in)•Unit weight: 274 g (9.66 oz)•ARM Cortex A9 32-bit processor•3.5” portrait mode transmissive TFT 320 (RGB) x 480 (HVGA)•Triple track (tracks 1, 2, 3), high coercivity, bi-directional•ISO 7816-3, 1.8 V, 3 V, 5 V•Synchronous and Asynchronous cards•EMV Approved•Two Security Access Modules (SAMs)
SPECIFICATIONS V240m Bases24 V240M INSTALLATION GUIDEVERIFONECONFIDENTIAL Battery PackSecurityV240m BasesUnit Power RequirementsTemperatureHumiditySecurity•Rating: 9.1 Wh (3.7 V DC, 2450 mAH)•Meets IEEE1725 requirements•3DES encryption, Master/Session and DUKPT key management•VeriShield file authentication•PCI PED 5.x approvedCharging Base•Provides terminal charging on a mounted standFull-Feature Base•Aside from charging, the FF Base provides:•2G•3G•WiFi•Bluetooth•10/100M Ethernet•56K modem•Powered RS-232•LE Secure feature of BT v4.2 + All BT v4.1 feature•USB host•USB device•Operating Power: 5 V DC, 2.2 A•Operating temperature: -5° to 50° C (23° to 122° F) •Storage temperature: -20° to 60° C (-4° to 140° F)•Relative humidity: 5% to 95% (RH non-condensing)•PCI 5.x Compliant.
VERIFONECONFIDENTIAL V240M INSTALLATION GUIDE 25CHAPTER 4Troubleshooting GuidelinesThis chapter lists typical malfunctions that may occur while operating a V240m device and the appropriate corrective action. If the problem persists – even after performing the outlined guidelines, or if the problem is not described, contact your local Verifone representative for assistance.Display Panel Does Not WorkUse the following steps to check the display panel:1Check all the cable connections.2Check the controlling device's AC outlet to be sure the outlet is supplying sufficient power. Substitute the controlling device's power pack with another power pack.3The controlling device's application program might not be loaded correctly. Download the application program and try again.4If the problem persists, contact your local Verifone representative.Keypad Does Not RespondUse the following steps to check the keypad:1Check the display panel. If there are no characters, or the wrong characters are displayed, refer to Display Panel Does Not Work.2If the problem persists, contact your local Verifone representative.Transactions Fail To ProcessThere are several possible reasons why the unit may not be processing transactions. Use the following steps to troubleshoot failures.Check Magnetic Card Reader•Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card.•Ensure that you are swiping cards properly (see Magnetic Stripe Card Reader Use).•Process a transaction manually using the keypad instead of the card reader. If the manual transaction works, the problem may be a defective card reader.NOTEThe V240m device uses a tamper-evident case and contains no user-serviceable parts. Do not, under any circumstance, attempt to disassemble the unit. Perform only those adjustments or repairs specified in this guide. For all other services, contact your local Verifone service provider. Service conducted by parties other than authorized Verifone representatives may void any warranty.
TROUBLESHOOTING GUIDELINES Transactions Fail To Process26 V240M INSTALLATION GUIDEVERIFONECONFIDENTIAL •If the problem persists, contact your local Verifone representative.Check Smart Card Reader•Perform a test transaction using several different smart cards to ensure the problem is not a defective card.•Ensure that the card is inserted correctly (see Magnetic Stripe Card Reader Use).•Ensure the MSAM cards are properly inserted in the slots and are properly secured (see MSAM/uSD Cards).•If the problem persists, contact your local Verifone representative.
VERIFONECONFIDENTIAL V240M INSTALLATION GUIDE 27CHAPTER 5Service and SupportMaintenance and CleaningThe V240m device has no user-serviceable parts. Unless otherwise instructed, do not, under any circumstances, attempt any service, adjustments, or repairs on the unit. Disconnect the device before cleaning.To clean the unit, periodically use a clean cloth, slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. For best results, use a Verifone Cleaning Kit (refer to Accessories and Documentation). Service Returns For V240m equipment failures that cannot be resolved by your help desk or service department, contact one of the following hotlines for product service and repair information:•USA – Verifone Service and Support Group, 1-800-834-9133, Monday - Friday, 8 A.M. - 7 P.M., EST•International – Contact your Verifone representative Before returning V240m unit to Verifone, you must obtain a Merchandise Return Authorization (MRA) number. The following procedure describes how to return one or more V240m for repair or replacement (U.S. customers only). 1Gather the following information from the printed labels on the bottom of each V240m device to be returned:•Product ID, including the model and part number. For example, “M180-08x-xx-xxx-x”•Serial number (S/N xxx-xxx-xxx)2Within the United States, call Verifone toll-free at 1-800-834-9133.CAUTIONNever use thinner, trichloroethylene, or ketone-based solvents – they can deteriorate plastic or rubber parts.Because the V240m can be damaged by liquid, do not spray cleaners or other solutions directly onto the keypad or display. Always apply the cleaner to a cloth before cleaning the device.NOTEInternational customers, please contact your local Verifone representative for assistance with your service, return, or replacement.
SERVICE AND SUPPORT Accessories and Documentation28 V240M INSTALLATION GUIDEVERIFONECONFIDENTIAL 3Select the MRA option from the automated message. The MRA department is open Monday–Friday, 8 A.M.–7 P.M., EST.4Give the MRA representative the information gathered in Step 1. If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 1-727-953-4172 (U.S.)•Please address the fax clearly to the attention of the “Verifone MRA Dept.”•Include a telephone number where you can be reached, as well as your fax number.•You will be issued MRA number(s) and the fax will be returned to you. 5Describe the problem(s).6Provide the shipping address where the repaired or replacement unit must be returned.7Keep a record of the following items:•Assigned MRA number(s).•The serial number assigned to the V240m device (located at the bottom of the unit.•Shipping documentation, such as air bill numbers, used to trace the shipment.•Model(s) returned (model numbers are located on the bottom of the unit).Accessories and DocumentationVerifone produces accessories and documentation for the V240m. When ordering, please refer to the part number in the left column. •Verifone Online Store at www.store.verifone.com•USA – Verifone Customer Development Center, 1-800-Verifone (837-4366) Monday - Friday, 7 A.M. - 5 P.M., MST •International – Contact your Verifone representative Cables Contact your local Verifone distributor to determine which cable fits your needs.NOTEOne MRA number must be issued for each V240m unit you return to Verifone, even if you are returning several of the same model.CBL280-025-02-A USB Cable 4.1 mCBL282-045-XX-A USB cable (as Device). Powered from +9 V/1 A DC adaptorCBL282-038-XX-A USB cable (as Device). Powered from +5 V USB Host.CBL282-033-01-A Powered USB cable (as Device). Powered from +12 V PUSB Host
SERVICE AND SUPPORT Accessories and DocumentationV240M INSTALLATION GUIDE 29VERIFONECONFIDENTIAL Power SupplyAccessoriesDocumentationCBL282-031-XX-A RS-232 cable (DB9). Powered from +12 V DC adaptor.CBL282-036-XX-A RS-232 cable (RJ45). Powered from Countertop (+12 V).CBL282-006-01-B Cable, VX 820 Ethernet/RS232, Dongle 1.0 mPWR265-013-01-A DC power pack02746-01 Verifone Cleaning KitDOC474-001-EN V240m Certifications and RegulationsDOC474-002-EN V240m Quick Installation GuideDOC474-004-EN V240m Reference Guide
SERVICE AND SUPPORT Accessories and Documentation30 V240M INSTALLATION GUIDEVERIFONECONFIDENTIAL
VERIFONECONFIDENTIAL V240M INSTALLATION GUIDE 31APPENDIX ACaution and Warning MessagesProducts with UL/cUL certification should include French translations of Caution and Warning notices. The following table lists all notices found in the document, their location, and the equivalent French translations.Table 3 Caution and Warning Messages Notice Chapter Page English Text French TextWarning Setup page 11For safety, do not string cables or cords across a walkway.Par mesure de sécurité, ne pas les câbles de chaîne ou de cordons à travers une passerelle.Caution Setup page 12This unit is not waterproof or dustproof, and is intended for indoor use only. Any damage to the unit from exposure to rain or dust can void any warranty.Cet appareil n'est pas étanche ou à la poussière, et est destiné à une utilisation en intérieur. Tout dommage à l'unité de l'exposition à la pluie ou à la poussière peut annuler la garantie.Caution Setup page 12, Using an enclosed metal frame or mount may negatively affect contactless performance.L'utilisation d'un cadre métallique fermé ou de montage peut affecter négativement contact performance.Warning Setup page 12Due to risk of electrical shock or terminal damage, do not use the terminal near water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool. Also, avoid using this product during electrical storms. Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, neon signs, highfrequency or magnetic security devices, or electric motors).Du fait d'un risque d'électrocution ou d'une détérioration du terminal, ne pas utiliser cet équipement près d'une source d'eau, par exemple près d'une baignoire, d'un lavabo, d'un évier de cuisine ou d'un bac de lavage, dans un sous-sol humide ou à proximité d'une piscine. De même, éviter d’utiliser ce produit lors des orages provoquant des coupures électriques.Éviter de placer le terminal à proximité d’appareils électriques ou autres unités pouvant entraîner des fluctuations de tension importantes ou des interférences électriques, tels que les climatiseurs, enseignes au néon, dispositifs de sécurité à haute fréquence ou équipements électriques.Caution Setup page 13This device is a secure product and any tampering can cause it to cease to function or operate in an unsecured manner.Cet appareil est un produit sûr et toute manipulation peut l'amener à cesser de fonctionner ou fonctionner de manière non sécurisée.
Caution and Warning Messages32 V240M INSTALLATION GUIDEVERIFONECONFIDENTIAL Warning Setup page 13Do not use a unit that has been tampered with or otherwise damaged. This unit comes equipped with tamper-evident label. If a label or component appears damaged, immediately notify the shipping company and your Verifone representative or service provider.Ne pas utiliser un appareil qui a été altéré ou endommagé. Cet appareil est équipé d'étiquette d'inviolabilité. Si une étiquette ou d'un composant semble être endommagé, en aviser immédiatement la compagnie maritime et votre représentant Verifone ou prestataire de services.Caution Setup page 13Observe standard precautions in handling electrostatically sensitive devices. Electrostatic discharges can damage the equipment. Verifone recommends using a grounded anti-static wrist strap.Respecter les précautions standard dans la manipulation d'appareils sensibles aux décharges électrostatiques. Les décharges électrostatiques peuvent endommager le matériel. Verifone recommande d'utiliser un bracelet anti-statique à la terre.Caution Setup page 16Using an incorrectly rated power supply can damage the unit or cause it not to work properly. Use only a power pack with VPN PWR265-013-01-A.L'utilisation d'une alimentation incorrecte peut endommager l'appareil ou ne pas fonctionner correctement. Utilisez uniquement un bloc d'alimentation avec VPN PWR265-013-01-A.Caution Setup page 17Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. Disconnecting power during a transaction can cause transaction data files not yet stored in memory to be lost.Ne branchez pas le bloc d'alimentation dans une prise extérieure ou n'utilisez pas le terminal à l'extérieur. La déconnexion de l'alimentation pendant une transaction peut entraîner la perte des fichiers de données de transaction qui ne sont pas encore stockés dans la mémoire.Warning Setup page 18Turn off or unplug the terminal when connecting or disconnecting the device to avoid device memory corruption and data loss. Refer to the controlling device instructions for any terminal-specific warnings. Éteignez ou débranchez le terminal pour connecter ou déconnecter le dispositif pour éviter la corruption de la mémoire de l'appareil et la perte de données. Reportez-vous aux instructions de l'appareil de contrôle pour tous les avertissements spécifiques au terminal.Caution Setup page 20Leave the smart card in the card reader until the transaction is completed. Premature removal can void the transaction.Laissez la carte à puce dans le lecteur de carte jusqu'à ce que la transaction soit terminée. Le retrait prématuré peut annuler la transaction.Table 3 Caution and Warning Messages (continued)Notice Chapter Page English Text French Text
Caution and Warning MessagesV240M INSTALLATION GUIDE 33VERIFONECONFIDENTIAL Warning Setup page 19Incorrect power sequence may degrade the SoC Host port.Une séquence de puissance incorrecte peut dégrader le port SoC Host.Caution Service and Supportpage 27Never use thinner, trichloroethylene, or ketone-based solvents – they can deteriorate plastic or rubber parts. Because this device can be damaged by liquid, do not spray cleaners or other solutions directly onto the keypad or display. Always apply the cleaner to a cloth before cleaning the device.N'utilisez jamais de diluant, le trichloréthylène ou des solvants cétoniques - ils peuvent détériorer les pièces en plastique ou en caoutchouc. Parce que cet appareil peut être endommagé par un liquide, ne pas vaporiser de nettoyage ou d'autres solutions directement sur le clavier ou l'écran. Toujours appliquer le nettoyant sur un chiffon avant de nettoyer l'appareil.Table 3 Caution and Warning Messages (continued)Notice Chapter Page English Text French Text
V240mInstallation GuideVerifone Part Number DOC474-003-EN-A, Revision A.2Verifone, Inc.1-800-Verifonewww.verifone.comVERIFONECONFIDENTIAL

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