Verifone V240MPLUS Point of Sales Terminal User Manual

VeriFone Inc Point of Sales Terminal

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Contents

1. DOC474_003_EN_A_V240m_Installation_Guide_RevA2
2. User Manual

User Manual

Verifone Part Number DOC474-003-EN-B, Revision 001V240mInstallation Guide

V240M INSTALLATION GUIDE 3CONTENTSPREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Guide Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6CHAPTER 1Overview V240m Terminal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Front Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Back Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8End Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8V240m Bases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9V240m Charging Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9V240m Full-Feature Base. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Exceptional Ease of Use and Ergonomics . . . . . . . . . . . . . . . . . . . . . . . . . . 11Critical Security Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11CHAPTER 2Setup Selecting Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Contactless Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14PIN Protection Measures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Unpacking Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15MSAM/uSD Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Opening Card Compartment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Changing or Installing MSAMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Changing or Installing Micro SD Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Changing or Installing SIM Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Loading Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19USB Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Cable Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Cable Connections Using the Full-Feature Base . . . . . . . . . . . . . . . . . . . . . 22Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Magnetic Stripe Card Reader Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Contactless Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Camera / Barcode Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Optional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Full-Feature Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Charging Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Periodic Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

4V240M INSTALLATION GUIDECHAPTER 3Specifications V240m Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Unit Power Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Weight. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Primary Smart Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29SAM Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Battery Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30V240m Bases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Unit Power Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30CHAPTER 4TroubleshootingGuidelines Display Panel Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Transactions Fail To Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31CHAPTER 5Service and Support Maintenance and Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35APPENDIX A Caution and Warning Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

V240M INSTALLATION GUIDE 5PREFACE This guide is the primary source of information for setting up and installing V240m device.Verifone ships variants of the V240m terminal for different markets. Your terminal may have a different configuration, a different amount of memory, a different radio, and may or may not have a camera.Audience This guide provides simple descriptions of the V240m features and the basic information for installing and configuring the V240m.Organization This guide is organized as follows:Chapter 1, Overview. Provides an overview of a V240m device.Chapter 2, Setup. Explains how to set up and install the V240m and establish connections with other devices.Chapter 3, Specifications. Discusses the power requirements and dimensions of V240m.Chapter 4, Troubleshooting Guidelines. Provides troubleshooting tips.Chapter 5, Service and Support. Provides information on contacting your Verifone service provider, ordering accessories or documentation from Verifone, and maintaining the V240m unit.Appendix A, Caution and Warning Messages. Shows the UL/cUL certification-compliant translations of all Warning and Caution messages in this installation guide.Related Documentation To learn more about the V240m device, please refer to the following documents and their associated Verifone Part Numbers (VPN):V240m Certifications and Regulations VPN DOC474-001-ENV240m Quick Installation Guide VPN DOC474-002-ENGuide ConventionsPlease refer to the following document conventions for quickly identifying special formatting. Table 1 describes these conventions and provides examples of their use.NOTETable 1 Document ConventionsConvention Meaning ExampleBlue Text in blue indicates terms that are cross-references. See Guide Conventions.Italics Italic typeface indicates book titles or emphasis. You must not use this unit underwater.

NOTEPREFACE Guide Conventions6V240M INSTALLATION GUIDEAcronym DefinitionsPlease refer to Table 2 for the acronyms used in this manual.Table 2 Acronym Definitions Acronym Definitions3DES Triple Data Encryption AlgorithmAC Alternating CurrentANSI American National Standards InstitutecUL Underwriters' Laboratories of CanadaDC Direct CurrentDUKPT Derived Unique Key Per Transaction Method as defined in the VISA’s POS Equipment Requirement: PIN processing and Data Authentication, International Version 1.0, August 1988ECR Electronic Cash RegisterEMV Europay, MasterCard, and VisaISO International Organization for StandardizationMRA Merchandise Return AuthorizationMSAM Multiple Secure Access ModuleLAN Local Area NetworkLCD Liquid Crystal DisplayLED Light-Emitting DiodePED PIN Entry DevicePIN Personal Identification NumberPOS Point-of-SaleRS-232 Recommend Standard number 232SAM Secure Access ModuleUL Underwriters LaboratoriesUSB Universal Serial BusVPN Verifone Part Number The pencil icon is used to highlight important information. RS-232-type devices do not work on the communication port.CAUTIONThe caution symbol indicates hardware or software failure, or loss of data.The unit is not waterproof or dustproof, and is intended for indoor use only.WARNINGThe lightning symbol is used as a warning when bodily injury might occur.Due to risk of shock do not use the unit near water.Table 1 Document ConventionsConvention Meaning Example

V240M INSTALLATION GUIDE 7CHAPTER 1OverviewThis chapter presents the basics on the V240m terminal and base.V240m Terminal The V240m is a consumer-facing handheld device. The product’s design is equally appealing as a handheld PINpad and robust enough to look and function appropriately in a fixed mount setting.The V240m can utilize over-the-air connectivity, facilitating mobile telephony technology for sending and receiving data, using existing operator-provided 2G, Wi-Fi, Bluetooth, or 3G connectivity.This guide provides an introduction and basic setup procedures for V240m terminals. Figure 1 V240m Front ViewFront Functions The V240m includes the following features:•Capacitive touch LCD display and CTLS tap area•Smart card reader•Magnetic card reader•Integrated thermal printer•Secure keypad supporting 3x5 matrix containing 0-9, *, #, Cancel, Backspace/Clear, and Enter keys.•Dual-function Backspace/Clear key.•Customer-entry for Cancel and Enter keys.

OVERVIEW V240m Terminal8V240M INSTALLATION GUIDEBack Functions After removing the rear cover and battery, the underside of the V240m device shows the following:SIM 1SAM 1SAM 2SIM 2SDFigure 2 V240m Underside Compartment View•A Micro SD slot •Dual MSAM slots to support stored-value card programs or other merchant card requirements•Dual SIM Card compartmentsEnd Functions The V240m Camera variant includes an end-facing camera array that is capable of barcode and QR code scanning.:Figure 3 V240m Camera array

OVERVIEW V240m BasesV240M INSTALLATION GUIDE 9V240m Bases The V240m Base provides a stable mounted platform for the V240m terminal. The Base comes in two versions:•V240m Charging Base•V240m Full-Feature BaseThe Charging Base supports charging only with no communication functionality. The Full-Feature Base supports several connectivity options and provides serial connection for peripherals (like ECR, check reader, barcode reader, etc.). The USB host port is for maintenance purposes and supports a USB flash drive.V240m Charging Base The Charging Base accommodates and supplies power to the V240m and V240m Plus portable terminals.Figure 4 V240m Charging Base, Front and Rear

OVERVIEW V240m Bases10 V240M INSTALLATION GUIDEV240m Full-Feature Base The FF Base supports any failover communication via dial up and Ethernet connections for V240m. The failover will be supported in all network interfaces available in a terminal.Figure 5 V240m FF Base, Front and RearThe FF Base supports a minimum of seven simultaneous terminal connections via Bluetooth (BT) as well as the following:Cable ConfigurationEthernet port RJ-45 socket (for connecting PINPad to LAN infrastructure)RS232 port RS232 socket (for connecting PINPad to LAN infrastructure), MOD-8 socket, Mini USB & DC-in jackUSB ports Mini USB and type A USB

OVERVIEW Features and BenefitsV240M INSTALLATION GUIDE 11Features and Benefits The V240m terminal and V240m Bases provide the following functionality:Exceptional Ease of Use and Ergonomics•Touch screen enables easy menu control and signature capture.•Battery-powered for mobility and portable operation.•Integrated thermal printer for fast transaction processing.•Large, hard-rubber keys provide improved tactile feedback.•3.5” capacitive touch screen display.•2G capability (for V240m only).•3G functionality•WiFi- and Bluetooth-capable.•Intuitive keypad interface simplify training and reduce support requests.•Using the Full-Feature Base, connects with most POS payment terminals, PCs, and ECRs.•Supports payment transactions in a variety of payment environments.•Rugged and reliable design absorbs hard knocks found at point-of-sale counters.•Sleek and stylish shape occupies minimal counter space.•Bold, ergonomic design fits comfortably in the palm of a hand.•Optional Charging or Full-Feature Bases expand functionality while providing a stable, battery-charging platform.Critical Security Protection •Offers a choice of Master/Session or DUKPT key-management methods to protect PIN-based transactions.•Offers secure, reliable PIN input for expanding range of PIN-based transactions.•PCI 5.x-compliant for secure solutions, meeting the PED standard.•Meets ISO and ANSI standards for PIN encryption, key management, and MAC.•Key injection simplified and secured with Verifone’s SecureKit key loading software.Verifone ships variants of the V240m terminal for different markets. Your terminal may have a different configuration, a different amount of memory, a different radio, and may or may not have a camera.NOTE

OVERVIEW Features and Benefits12 V240M INSTALLATION GUIDE

V240M INSTALLATION GUIDE 13CHAPTER 2SetupThis chapter describes the setup procedure for the V240m and charging base, in the following sections:•Selecting Location•PIN Protection Measures•Unpacking Shipping Carton•MSAM/uSD Cards•Power Supply•Cable Connections•Smart Card Reader•Magnetic Stripe Card Reader Use•Contactless Transactions•Camera / Barcode Scanner•Optional AccessoriesVerifone ships variants of the V240m terminal for different markets. Your terminal may have a different configuration, a different amount of memory, a different radio, and may or may not have a camera.Selecting Location Use the following guidelines to select the best location for the V240m device.To Select a LocationChoose a location convenient for both merchant and client:•Far from heavy metal objects,•A flat support surface such as a countertop or a table,•Near a power outlet and the terminal or computer that connects to the V240m. For safety, do not string cables or cords across a walkway.NOTEWARNING

SETUP Unpacking Shipping CartonV240M INSTALLATION GUIDE 15Unpacking Shipping Carton Carefully inspect the shipping carton and its contents for possible tampering or damage. 1Remove the V240m unit from the shipping carton. The standard package contains the PIN pad, power pack, battery, and printer paper roll. Refer to Accessories and Documentation for more information about V240m related accessories.Figure 6 V240m Box ContentsThis device is a secure product and any tampering can cause it to cease to function or operate in an unsecured manner.2Remove any protective plastic wrap and place the unit on a table or countertop.3Remove the clear protective film from the display.4Replace all the packing materials, close the lid, and save the carton for repacking or moving the V240m unit or base in the future. Do not use a unit that has been tampered with or otherwise damaged. This unit comes equipped with tamper-evident label. If a label or component appears damaged, immediately notify the shipping company and your Verifone representative or service provider. MSAM/uSD Cards You may need to install or replace the multiple security access module (MSAM), Micro Secure Digital (SD) and Subscriber Identity Module (SIM) cards.Observe standard precautions in handling electrostatically sensitive devices. Electrostatic discharges can damage the equipment. Verifone recommends using a grounded anti-static wrist strap.Opening CardCompartment Use the following steps to get access to the MSAM, SD and SIM card compartment:CAUTIONWARNINGCAUTION

SETUP MSAM/uSD Cards16 V240M INSTALLATION GUIDE1Place the terminal face down on a soft and clean surface to protect the display from scratches.2Push down the locking tab and swing out the compartment cover. Figure 7 Opening Rear Compartment3If it is installed, disconnect the battery and place in a secure location.4The MSAM, SD and SIM cardholders are now accessible.SIM 1SAM 1SAM 2SIM 2SDFigure 8 V240m Card HoldersChanging or Installing MSAMs To change or install MSAM cards:1Use steps 1 to 3 of Opening Card Compartment to get to the MSAM cardholder.

SETUP MSAM/uSD CardsV240M INSTALLATION GUIDE 172Remove the old card, if any, and install the MSAM card by carefully sliding it into the slot (with the gold contacts facing downward) until fully inserted.SIM 1SAM 1SD3!-Figure 9 Inserting MSAM CardInsert the card with the card’s gold contacts facing away from you, toward the unit.3If you are finished replacing or inserting cards, reconnect the battery and replace the rear cover. Changing or Installing Micro SD CardTo change or install Micro SD cards:1Use steps 1 to 3 of Opening Card Compartment to get to the Micro SD cardholder.2Remove the old card, if any, and insert the Micro SD card by carefully sliding it into the slot (with the gold contacts facing downward) until fully inserted.SIM 1SAM 1SD3$Figure 10 Inserting Micro SD CardInsert the card with the card’s gold contacts facing away from you, toward the unit.3If you are finished replacing or inserting cards, reconnect the battery and replace the rear cover. NOTENOTE

SETUP Loading Printer Paper18 V240M INSTALLATION GUIDEChanging or Installing SIM Card To change or install SIM cards:1Use steps 1 to 3 of Opening Card Compartment to get to the SIM cardholder.2Remove the old card, if any, and insert the SIM card by carefully sliding it into the slot (with the gold contacts facing downward) until fully inserted.SIM 1SAM 1SD3)-Figure 11 Inserting SIM CardInsert the card with the card’s gold contacts facing away from you, toward the unit.3If you are finished replacing or inserting cards, reconnect the battery and replace the rear cover.Loading Printer PaperUse the following steps to load a roll of 57mm x 40mm thermal printer paper into the compartment.1Unlock the paper compartment by pulling up the latch and swinging the door downwards.12Figure 12 Opening Printer Paper DoorNOTE

SETUP Power SupplyV240M INSTALLATION GUIDE 192Load the paper roll as shown in Figure 13, with the edge of the paper on the top of the roll.Figure 13 Procedure for Loading Paper Roll3Pull a length of paper up over the serrated cutter and close the compartment door.Figure 14 Closing Printer DoorBefore processing transactions in battery mode, make sure you have more than 10% battery life. Do not risk losing transaction data or printing capabilities, connect the terminal to the power pack if battery level is below 10%.Power Supply Not all configurations and device contexts require the use of a power supply – Verifone ships power supply with the terminal as required.Contact your Verifone representative If you have changed the context in which the terminal is used or have questions about which power supply should be used.Using an incorrectly rated power supply can damage the unit or cause it not to work properly. Use only a power pack with VPN PWR474-002-01-A (see Service and Support for detailed power supply specifications).CAUTIONCAUTION

SETUP Power Supply20 V240M INSTALLATION GUIDEDisconnect the power pack cord from the power outlet before connecting a power supply. Connect and route all cables between the terminal, ECR, and PC before plugging the power pack cord into a wall outlet or surge protector.Figure 15 Connecting the Power PackDo not plug the power pack into an outdoor outlet or operate the terminal outdoors. Disconnecting power during a transaction can cause transaction data files not yet stored in memory to be lost.Verifone recommends installing a power surge protector to protect against possible damage caused by lightning strikes and electrical surges.When the terminal has power and an application is loaded, the application starts after the initial Verifone copyright screen and displays a unique copyright screen. If no application is loaded, DOWNLOAD NEEDED appears on the display after the initial Verifone copyright screen.WARNINGNOTE

SETUP Cable ConnectionsV240M INSTALLATION GUIDE 21USB Power Supply The V240m can be powered with 5 V supply from USB port (5 V at 1 A) with the following power-saving conditions controlled by the OS:•Micro-processor operating frequency is set to 300 MHz in CTLS mode.•Switch off multi-media playback function when CTLS payment mode is activated.•Reduce audio output volume.•LCD backlight intensity is reduced to 30% (not suitable for high-glare, outdoor usage).•Keypad backlight is disabled.•BT and Wi-Fi functions are unavailable.•Maximum audio output volume is reduced.•Ethernet functionality is unavailable.•Multi-media function (video playback or audio function) has to be switched off by user or customer app when CTLS payment mode is activated. Other modes of payment like smart card and MSR payment can be supported.CTLS payment mode is defined as the state of the device where RF transmission is broadcasting to allow for a CTLS payment. This is activated either during the scanning of items or at the completion of scanning items during the checkout process, depending on how the application sets it up. As soon as checkout is complete, the device exits CTLS payment mode and remains off until activated for the next checkout. Cable ConnectionsYou can connect the V240m to peripherals using the Full-Function Base.•Turn off or unplug the terminal when connecting or disconnecting the device to avoid device memory corruption and data loss.Refer to the controlling device instructions for any terminal-specific warnings.Cable Connections Using the Full-Feature BaseNOTEWARNING

SETUP Cable Connections22 V240M INSTALLATION GUIDECable Connections Using the Full-Feature BaseTo connect the terminal to other devices via Ethernet, RS-232, and USB, use the V240m Full-Feature (FF) Base. The FF Base provides a standard RJ-45 LAN socket, RS-232 port, a mini-USB port. The V240m terminal must be docked on the base to utilize cable connectivityFigure 16 Full-Feature Base Peripheral Connections

SETUP Smart Card ReaderV240M INSTALLATION GUIDE 23The Full-Feature Base features the following:Cable ConfigurationEthernet port RJ-45 socket (for connecting PINPad to LAN infrastructure)RS232 port RS232 socket (for connecting PINPad to LAN infrastructure), MOD-8 socket, Mini USB & DC-in jackUSB ports Mini USB and type A USBSmart Card Reader The smart card transaction procedure can vary depending on the application. Verify the proper procedure with your application provider before performing a smart card transaction.Figure 17 Using the Smart Card ReaderConducting a Smart Card Transaction To conduct a smart card transaction:1Position the smart card with the gold contacts facing upward.2Insert the card into the smart card reader slot in a smooth, continuous motion until it seats firmly.3Remove the card when the display indicates the transaction is completed.Leave the smart card in the card reader until the transaction is completed. Premature removal can void the transaction.CAUTION

SETUP Camera / Barcode ScannerV240M INSTALLATION GUIDE 25Camera / Barcode ScannerThe V240m Camera variant includes an end-facing camera array that is capable of barcode and QR code scanning. Figure 20 V240m Camera arrayOptional AccessoriesThese accessories can be used to further enhance the device’s functionality. See Accessories and Documentation for additional information.Full-Feature BaseThe Full-Feature Base (VPN M474-S02-08) provides Bluetooth (BT) v4.2 as well as All BT v4.1 features. It also supplies power, Dial up, Ethernet, USB Host and USB Device, plus powered RS232 connection. See Cable Connections Using the Full-Feature Base.Figure 21 V240m Docking With Full-Feature Base

SETUP Optional Accessories26 V240M INSTALLATION GUIDECharging BaseThe Charging Base (VPN M474-S02-00) provides a stable dock plus power charging for the V240m terminal.Figure 22 V240m Docking With Charging Base

SETUP Periodic InspectionV240M INSTALLATION GUIDE 27Periodic Inspection Periodically inspect the terminal for possible tampering. Signs of tampering may include: •Wires protruding from the device.•Foreign objects inserted into the smart card or mag stripe slot.•Signs of damage to the tamper-evident label.•Warning message on the device display.If any device is found in tamper state, please remove it immediately from service. Keep it available for potential forensic investigation, and notify your company security officer and your local Verifone representative or service provider. For more information on contacting Verifone, refer to Service and Support.NOTE

SETUP Periodic Inspection28 V240M INSTALLATION GUIDE

V240M INSTALLATION GUIDE 29CHAPTER 3SpecificationsThis chapter discusses power requirements, dimensions, and other specifications of the V240m terminal and bases.V240m Terminal Refer to the following specifications for the V240m terminal:Unit Power Requirements V240m devices have the following power requirements:•Operating Power: V240m 5 V DC, 1AV240m Camera 5 V DC, 1A/2.2ATemperature •Operating temperature: 0° to 50° C (32° to 122° F) •Storage temperature: -20° to 60° C (-4° to 140° F)Humidity •Relative humidity: 5% to 90% (RH non-condensing)External Dimensions V240m V240m Camera•Length: 162.9 mm (6.4 in) 172.4 mm (6.8 in)•Width: 75.3 mm (2.9 in) 75.3 mm (2.9 in)•Depth: 53.4 mm (2.1 in) 53.4 mm (2.1 in)Weight •Unit weight: V240m 320 g (11.28 oz)V240m Camera 330 g (11.64 oz)Processor •ARM Cortex A9 32-bit processorDisplay •3.5” portrait mode transmissive TFT 320 (RGB) x 480 (HVGA)Magnetic Card Reader •Triple track (tracks 1, 2, 3), high coercivity, bi-directionalPrimary Smart Card •ISO 7816-3, 1.8 V, 3 V, 5 V•Synchronous and Asynchronous cards•EMV Approved/ 2.2A

SPECIFICATIONS V240m Bases30 V240M INSTALLATION GUIDESAM Card Reader •Two Security Access Modules (SAMs)Battery Pack •Rating: 9.1 Wh (3.7 V DC, 2450 mAH)•Meets IEEE1725 requirementsSecurity •3DES encryption, Master/Session and DUKPT key management•VeriShield file authentication•PCI PED 5.x approvedV240m Bases Charging Base•Provides terminal charging on a mounted standFull-Feature Base•Aside from charging, the FF Base provides:•Bluetooth•10/100M Ethernet•56K modem•Powered RS-232•LE Secure feature of BT v4.2 + All BT v4.1 feature•USB host•USB deviceUnit Power Requirements •Operating Power: 5 V DC, 2.2 A (FF Base)5 V DC 1 A (Charging Base)Temperature •Operating temperature: -5° to 50° C (23° to 122° F) •Storage temperature: -20° to 60° C (-4° to 140° F)Humidity •Relative humidity: 5% to 95% (RH non-condensing)Security •PCI 5.x Compliant.

V240M INSTALLATION GUIDE 31CHAPTER 4Troubleshooting GuidelinesThis chapter lists typical malfunctions that may occur while operating a V240m device and the appropriate corrective action. If the problem persists – even after performing the outlined guidelines, or if the problem is not described, contact your local Verifone representative for assistance.The V240m device uses a tamper-evident case and contains no user-serviceable parts. Do not, under any circumstance, attempt to disassemble the unit. Perform only those adjustments or repairs specified in this guide. For all other services, contact your local Verifone service provider. Service conducted by parties other than authorized Verifone representatives may void any warranty.Display Panel Does Not Work Use the following steps to check the display panel:1Check all the cable connections.2Check the controlling device's AC outlet to be sure the outlet is supplying sufficient power. Substitute the controlling device's power pack with another power pack.3The controlling device's application program might not be loaded correctly. Download the application program and try again.4If the problem persists, contact your local Verifone representative.Keypad Does Not Respond Use the following steps to check the keypad:1Check the display panel. If there are no characters, or the wrong characters are displayed, refer to Display Panel Does Not Work.2If the problem persists, contact your local Verifone representative.Transactions Fail To Process There are several possible reasons why the unit may not be processing transactions. Use the following steps to troubleshoot failures.Check Magnetic Card Reader•Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card.•Ensure that you are swiping cards properly (see Magnetic Stripe Card Reader Use).•Process a transaction manually using the keypad instead of the card reader. If the manual transaction works, the problem may be a defective card reader.NOTE

TROUBLESHOOTING GUIDELINES Transactions Fail To Process32 V240M INSTALLATION GUIDE•If the problem persists, contact your local Verifone representative.Check Smart Card Reader•Perform a test transaction using several different smart cards to ensure the problem is not a defective card.•Ensure that the card is inserted correctly (see Magnetic Stripe Card Reader Use).•Ensure the MSAM cards are properly inserted in the slots and are properly secured (see MSAM/uSD Cards).•If the problem persists, contact your local Verifone representative.

V240M INSTALLATION GUIDE 33CHAPTER 5Service and SupportMaintenance and Cleaning The V240m device has no user-serviceable parts. Unless otherwise instructed, do not, under any circumstances, attempt any service, adjustments, or repairs on the unit. Disconnect the device before cleaning.To clean the unit, periodically use a clean cloth, slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. For best results, use a Verifone Cleaning Kit (refer to Accessories and Documentation). Never use thinner, trichloroethylene, or ketone-based solvents – they can deteriorate plastic or rubber parts.Because the V240m can be damaged by liquid, do not spray cleaners or other solutions directly onto the keypad or display. Always apply the cleaner to a cloth before cleaning the device. Service Returns For V240m equipment failures that cannot be resolved by your help desk or service department, contact one of the following hotlines for product service and repair information:•USA – Verifone Service and Support Group, 1-800-834-9133, Monday - Friday, 8 A.M. - 7 P.M., EST•International – Contact your Verifone representative Before returning V240m unit to Verifone, you must obtain a Merchandise Return Authorization (MRA) number. The following procedure describes how to return one or more V240m for repair or replacement (U.S. customers only). International customers, please contact your local Verifone representative for assistance with your service, return, or replacement. 1Gather the following information from the printed labels on the bottom of each V240m device to be returned:•Product ID, including the model and part number. For example, “M474-xxx-xx-xxx-x”CAUTIONNOTE

SERVICE AND SUPPORT Service Returns34 V240M INSTALLATION GUIDE•Serial number (S/N xxx-xxx-xxx)PRODUCT ID &SERIAL NUMBERFigure 22 Product ID and Serial Number Location2Within the United States, call Verifone toll-free at 1-800-834-9133.3Select the MRA option from the automated message. The MRA department is open Monday–Friday, 8 A.M.–7 P.M., EST.4Give the MRA representative the information gathered in Step 1. If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 1-727-953-4172 (U.S.)•Please address the fax clearly to the attention of the “Verifone MRA Dept.”•Include a telephone number where you can be reached, as well as your fax number.•You will be issued MRA number(s) and the fax will be returned to you. One MRA number must be issued for each V240m unit you return to Verifone, even if you are returning several of the same model. 5Describe the problem(s).6Provide the shipping address where the repaired or replacement unit must be returned.7Keep a record of the following items:•Assigned MRA number(s).•The serial number assigned to the V240m device (located at the bottom of the unit.•Shipping documentation, such as air bill numbers, used to trace the shipment.•Model(s) returned (model numbers are located on the bottom of the unit).NOTE

SERVICE AND SUPPORT Accessories and DocumentationV240M INSTALLATION GUIDE 35Accessories and Documentation Verifone produces accessories and documentation for the V240m. When ordering, please refer to the part number in the left column. •Verifone Online Store at www.store.verifone.com•USA – Verifone Customer Development Center, 1-800-Verifone (837-4366) Monday - Friday, 7 A.M. - 5 P.M., MST •International – Contact your Verifone representative Cables Contact your local Verifone distributor to determine which cable fits your needs.CBL280-025-02-A USB Cable 4.1 mCBL282-045-XX-A USB cable (as Device). Powered from +9 V/1 A DC adaptorCBL282-038-XX-A USB cable (as Device). Powered from +5 V USB Host.CBL282-033-01-A Powered USB cable (as Device). Powered from +12 V PUSB HostCBL282-031-XX-A RS-232 cable (DB9). Powered from +12 V DC adaptor.CBL282-036-XX-A RS-232 cable (RJ45). Powered from Countertop (+12 V).CBL282-006-01-B Cable, VX 820 Ethernet/RS232, Dongle 1.0 mPower Supply PWR474-002-01-A DC power packAccessories 02746-01 Verifone Cleaning KitDocumentation DOC474-001-EN V240m Certifications and RegulationsDOC474-002-EN V240m Quick Installation Guide

SERVICE AND SUPPORT Accessories and Documentation36 V240M INSTALLATION GUIDE

V240M INSTALLATION GUIDE 37APPENDIX ACaution and Warning MessagesProducts with UL/cUL certification should include French translations of Caution and Warning notices. The following table lists all notices found in the document, their location, and the equivalent French translations.Table 3 Caution and Warning Messages Notice Chapter Page English Text French TextWarning Setup page 13 For safety, do not string cables or cords across a walkway. Par mesure de sécurité, ne pas les câbles de chaîne ou de cordons à travers une passerelle.Caution Setup page 14 This unit is not waterproof or dustproof, and is intended for indoor use only. Any damage to the unit from exposure to rain or dust can void any warranty.Cet appareil n'est pas étanche ou à la poussière, et est destiné à une utilisation en intérieur. Tout dommage à l'unité de l'exposition à la pluie ou à la poussière peut annuler la garantie.Caution Setup page 14, Using an enclosed metal frame or mount may negatively affect contactless performance.L'utilisation d'un cadre métallique fermé ou de montage peut affecter négativement contact performance.Warning Setup page 14 Due to risk of electrical shock or terminal damage, do not use the terminal near water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool. Also, avoid using this product during electrical storms. Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, neon signs, highfrequency or magnetic security devices, or electric motors).Du fait d'un risque d'électrocution ou d'une détérioration du terminal, ne pas utiliser cet équipement près d'une source d'eau, par exemple près d'une baignoire, d'un lavabo, d'un évier de cuisine ou d'un bac de lavage, dans un sous-sol humide ou à proximité d'une piscine. De même, éviter d’utiliser ce produit lors des orages provoquant des coupures électriques.Éviter de placer le terminal à proximité d’appareils électriques ou autres unités pouvant entraîner des fluctuations de tension importantes ou des interférences électriques, tels que les climatiseurs, enseignes au néon, dispositifs de sécurité à haute fréquence ou équipements électriques.Caution Setup page 15 This device is a secure product and any tampering can cause it to cease to function or operate in an unsecured manner.Cet appareil est un produit sûr et toute manipulation peut l'amener à cesser de fonctionner ou fonctionner de manière non sécurisée.

Caution and Warning Messages38 V240M INSTALLATION GUIDEWarning Setup page 15 Do not use a unit that has been tampered with or otherwise damaged. This unit comes equipped with tamper-evident label. If a label or component appears damaged, immediately notify the shipping company and your Verifone representative or service provider.Ne pas utiliser un appareil qui a été altéré ou endommagé. Cet appareil est équipé d'étiquette d'inviolabilité. Si une étiquette ou d'un composant semble être endommagé, en aviser immédiatement la compagnie maritime et votre représentant Verifone ou prestataire de services.Caution Setup page 15 Observe standard precautions in handling electrostatically sensitive devices. Electrostatic discharges can damage the equipment. Verifone recommends using a grounded anti-static wrist strap.Respecter les précautions standard dans la manipulation d'appareils sensibles aux décharges électrostatiques. Les décharges électrostatiques peuvent endommager le matériel. Verifone recommande d'utiliser un bracelet anti-statique à la terre.Caution Setup page 19 Using an incorrectly rated power supply can damage the unit or cause it not to work properly. Use only a power pack with VPN PWR474-002-01-A.L'utilisation d'une alimentation incorrecte peut endommager l'appareil ou ne pas fonctionner correctement. Utilisez uniquement un bloc d'alimentation avec VPN PWR474-002-01-A.Caution Setup page 20 Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. Disconnecting power during a transaction can cause transaction data files not yet stored in memory to be lost.Ne branchez pas le bloc d'alimentation dans une prise extérieure ou n'utilisez pas le terminal à l'extérieur. La déconnexion de l'alimentation pendant une transaction peut entraîner la perte des fichiers de données de transaction qui ne sont pas encore stockés dans la mémoire.Warning Setup page 21 Turn off or unplug the terminal when connecting or disconnecting the device to avoid device memory corruption and data loss. Refer to the controlling device instructions for any terminal-specific warnings. Éteignez ou débranchez le terminal pour connecter ou déconnecter le dispositif pour éviter la corruption de la mémoire de l'appareil et la perte de données. Reportez-vous aux instructions de l'appareil de contrôle pour tous les avertissements spécifiques au terminal.Table 3 Caution and Warning Messages (continued)Notice Chapter Page English Text French Text

Caution and Warning MessagesV240M INSTALLATION GUIDE 39Caution Setup page 23 Leave the smart card in the card reader until the transaction is completed. Premature removal can void the transaction.Laissez la carte à puce dans le lecteur de carte jusqu'à ce que la transaction soit terminée. Le retrait prématuré peut annuler la transaction.Caution Service and Supportpage 33 Never use thinner, trichloroethylene, or ketone-based solvents – they can deteriorate plastic or rubber parts. Because this device can be damaged by liquid, do not spray cleaners or other solutions directly onto the keypad or display. Always apply the cleaner to a cloth before cleaning the device.N'utilisez jamais de diluant, le trichloréthylène ou des solvants cétoniques - ils peuvent détériorer les pièces en plastique ou en caoutchouc. Parce que cet appareil peut être endommagé par un liquide, ne pas vaporiser de nettoyage ou d'autres solutions directement sur le clavier ou l'écran. Toujours appliquer le nettoyant sur un chiffon avant de nettoyer l'appareil.Table 3 Caution and Warning Messages (continued)Notice Chapter Page English Text French Text

Caution and Warning Messages40 V240M INSTALLATION GUIDE

V240mInstallation GuideVerifone Part Number DOC474-003-EN-B, Revision 001Verifone, Inc.1-800-Verifonewww.verifone.com

FCC Regulations: This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Changes or modifications not expressly approved by the party responsible for compliance could void the user‘s authority to operate the equipment. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: —Reorient or relocate the receiving antenna. —Increase the separation between the equipment and receiver. —Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. —Consult the dealer or an experienced radio/TV technician for help.