Verifone V240MPLUS Point of Sales Terminal User Manual
VeriFone Inc Point of Sales Terminal
Verifone >
Contents
- 1. DOC474_003_EN_A_V240m_Installation_Guide_RevA2
- 2. User Manual
User Manual
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| Document ID | 3910242 |
| Application ID | zAnB/NkBtOVmy5DSCdKNDg== |
| Document Description | User Manual |
| Short Term Confidential | No |
| Permanent Confidential | No |
| Supercede | No |
| Document Type | User Manual |
| Display Format | Adobe Acrobat PDF - pdf |
| Filesize | 182.95kB (2286886 bits) |
| Date Submitted | 2018-07-03 00:00:00 |
| Date Available | 2018-07-04 00:00:00 |
| Creation Date | 2018-05-24 17:30:26 |
| Producing Software | Acrobat Distiller 9.0.0 (Windows) |
| Document Lastmod | 2018-06-11 18:23:23 |
| Document Title | V240m Installation Guide (VPN DOC474-003-EN-A) Revision A |
| Document Creator | FrameMaker 9.0 |
| Document Author: | Verifone Product Documentation (VPD) |
V240m Installation Guide Verifone Part Number DOC474-003-EN-B, Revision 001 V240m Installation Guide © 2018 Verifone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of Verifone, Inc. The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program before placing the software into productive use. This document, including without limitation the examples and software programs, is supplied “As-Is.” Verifone and the Verifone logo, are registered trademarks of Verifone. Other brand names or trademarks associated with Verifone’s products and services are trademarks of Verifone, Inc. All other brand names and trademarks appearing in this manual are the property of their respective holders. Product Warranty For product warranty information, go to http://www.verifone.com/terms. Comments? Please e-mail all comments on this document to your local Verifone Support Team. Verifone Inc. 1-800-Verifone www.verifone.com Verifone Part Number DOC474-003-EN-B, Revision 001 CONTENTS P R EF AC E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Guide Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C HA P TE R 1 Overview V240m Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Front Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Back Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 End Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 V240m Bases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 V240m Charging Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 V240m Full-Feature Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Exceptional Ease of Use and Ergonomics . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Critical Security Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 C HA P TE R 2 Setup Selecting Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Contactless Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PIN Protection Measures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Unpacking Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . MSAM/uSD Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Opening Card Compartment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Changing or Installing MSAMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Changing or Installing Micro SD Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Changing or Installing SIM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Loading Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . USB Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cable Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cable Connections Using the Full-Feature Base . . . . . . . . . . . . . . . . . . . . . Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Magnetic Stripe Card Reader Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Contactless Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Camera / Barcode Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Optional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Full-Feature Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Charging Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Periodic Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 14 14 14 15 15 15 16 17 18 18 19 21 21 22 23 24 24 25 25 25 26 27 V240M INSTALLATION GUIDE C H AP T ER 3 Specifications V240m Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Unit Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . External Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Weight. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Primary Smart Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . SAM Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Battery Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . V240m Bases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Unit Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 29 29 29 29 29 29 29 29 30 30 30 30 30 30 30 30 C H AP T ER 4 Troubleshooting Display Panel Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Guidelines Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Transactions Fail To Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 C H AP T ER 5 Service and Support Maintenance and Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 35 35 35 35 35 A P P EN DI X A Caution and Warning Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 V240M INSTALLATION GUIDE PREFACE This guide is the primary source of information for setting up and installing V240m device. NOTE Audience Organization Verifone ships variants of the V240m terminal for different markets. Your terminal may have a different configuration, a different amount of memory, a different radio, and may or may not have a camera. This guide provides simple descriptions of the V240m features and the basic information for installing and configuring the V240m. This guide is organized as follows: Chapter 1, Overview. Provides an overview of a V240m device. Chapter 2, Setup. Explains how to set up and install the V240m and establish connections with other devices. Chapter 3, Specifications. Discusses the power requirements and dimensions of V240m. Chapter 4, Troubleshooting Guidelines. Provides troubleshooting tips. Chapter 5, Service and Support. Provides information on contacting your Verifone service provider, ordering accessories or documentation from Verifone, and maintaining the V240m unit. Appendix A, Caution and Warning Messages. Shows the UL/cUL certificationcompliant translations of all Warning and Caution messages in this installation guide. Related Documentation Guide Conventions To learn more about the V240m device, please refer to the following documents and their associated Verifone Part Numbers (VPN): V240m Certifications and Regulations VPN DOC474-001-EN V240m Quick Installation Guide VPN DOC474-002-EN Please refer to the following document conventions for quickly identifying special formatting. Table 1 describes these conventions and provides examples of their use. Table 1 Convention Document Conventions Meaning Example Blue Text in blue indicates terms that are cross-references. See Guide Conventions. Italics Italic typeface indicates book titles or emphasis. You must not use this unit underwater. V240M INSTALLATION GUIDE P REFACE Guide Conventions Table 1 Convention Document Conventions Meaning Example NOTE The pencil icon is used to highlight important information. RS-232-type devices do not work on the communication port. CAUTION The caution symbol indicates hardware or software failure, or loss of data. The unit is not waterproof or dustproof, and is intended for indoor use only. WARNING The lightning symbol is used as a warning when bodily injury might occur. Due to risk of shock do not use the unit near water. Acronym Definitions Please refer to Table 2 for the acronyms used in this manual. Table 2 V240M INSTALLATION GUIDE Acronym Definitions Acronym Definitions 3DES Triple Data Encryption Algorithm AC Alternating Current ANSI American National Standards Institute cUL Underwriters' Laboratories of Canada DC Direct Current DUKPT Derived Unique Key Per Transaction Method as defined in the VISA’s POS Equipment Requirement: PIN processing and Data Authentication, International Version 1.0, August 1988 ECR Electronic Cash Register EMV Europay, MasterCard, and Visa ISO International Organization for Standardization MRA Merchandise Return Authorization MSAM Multiple Secure Access Module LAN Local Area Network LCD Liquid Crystal Display LED Light-Emitting Diode PED PIN Entry Device PIN Personal Identification Number POS Point-of-Sale RS-232 Recommend Standard number 232 SAM Secure Access Module UL Underwriters Laboratories USB Universal Serial Bus VPN Verifone Part Number CHAPTER 1 Overview This chapter presents the basics on the V240m terminal and base. V240m Terminal The V240m is a consumer-facing handheld device. The product’s design is equally appealing as a handheld PINpad and robust enough to look and function appropriately in a fixed mount setting. The V240m can utilize over-the-air connectivity, facilitating mobile telephony technology for sending and receiving data, using existing operator-provided 2G, Wi-Fi, Bluetooth, or 3G connectivity. This guide provides an introduction and basic setup procedures for V240m terminals. Figure 1 V240m Front View Front Functions The V240m includes the following features: • Capacitive touch LCD display and CTLS tap area • Smart card reader • Magnetic card reader • Integrated thermal printer • Secure keypad supporting 3x5 matrix containing 0-9, *, #, Cancel, Backspace/ Clear, and Enter keys. • Dual-function Backspace/Clear key. • Customer-entry for Cancel and Enter keys. V240M INSTALLATION GUIDE O VERVIEW V240m Terminal Back Functions After removing the rear cover and battery, the underside of the V240m device shows the following: SAM 2 SAM 1 SIM 1 SD SIM 2 Figure 2 V240m Underside Compartment View • A Micro SD slot • Dual MSAM slots to support stored-value card programs or other merchant card requirements • Dual SIM Card compartments End Functions The V240m Camera variant includes an end-facing camera array that is capable of barcode and QR code scanning.: Figure 3 V240M INSTALLATION GUIDE V240m Camera array O VERVIEW V240m Bases V240m Bases The V240m Base provides a stable mounted platform for the V240m terminal. The Base comes in two versions: • V240m Charging Base • V240m Full-Feature Base The Charging Base supports charging only with no communication functionality. The Full-Feature Base supports several connectivity options and provides serial connection for peripherals (like ECR, check reader, barcode reader, etc.). The USB host port is for maintenance purposes and supports a USB flash drive. V240m Charging The Charging Base accommodates and supplies power to the V240m and Base V240m Plus portable terminals. Figure 4 V240m Charging Base, Front and Rear V240M INSTALLATION GUIDE O VERVIEW V240m Bases V240m Full-Feature The FF Base supports any failover communication via dial up and Ethernet Base connections for V240m. The failover will be supported in all network interfaces available in a terminal. Figure 5 V240m FF Base, Front and Rear The FF Base supports a minimum of seven simultaneous terminal connections via Bluetooth (BT) as well as the following: 10 V240M INSTALLATION GUIDE Cable Configuration Ethernet port RJ-45 socket (for connecting PINPad to LAN infrastructure) RS232 port RS232 socket (for connecting PINPad to LAN infrastructure), MOD-8 socket, Mini USB & DC-in jack USB ports Mini USB and type A USB O VERVIEW Features and Benefits Features and Benefits The V240m terminal and V240m Bases provide the following functionality: Exceptional Ease of • Use and • Ergonomics • Battery-powered for mobility and portable operation. Integrated thermal printer for fast transaction processing. • Large, hard-rubber keys provide improved tactile feedback. • 3.5” capacitive touch screen display. • 2G capability (for V240m only). • 3G functionality • WiFi- and Bluetooth-capable. • Intuitive keypad interface simplify training and reduce support requests. • Using the Full-Feature Base, connects with most POS payment terminals, PCs, and ECRs. • Supports payment transactions in a variety of payment environments. • Rugged and reliable design absorbs hard knocks found at point-of-sale counters. • Sleek and stylish shape occupies minimal counter space. • Bold, ergonomic design fits comfortably in the palm of a hand. • Optional Charging or Full-Feature Bases expand functionality while providing a stable, battery-charging platform. Critical Security • Protection NOTE Touch screen enables easy menu control and signature capture. Offers a choice of Master/Session or DUKPT key-management methods to protect PIN-based transactions. • Offers secure, reliable PIN input for expanding range of PIN-based transactions. • PCI 5.x-compliant for secure solutions, meeting the PED standard. • Meets ISO and ANSI standards for PIN encryption, key management, and MAC. • Key injection simplified and secured with Verifone’s SecureKit key loading software. Verifone ships variants of the V240m terminal for different markets. Your terminal may have a different configuration, a different amount of memory, a different radio, and may or may not have a camera. V240M INSTALLATION GUIDE 11 O VERVIEW Features and Benefits 12 V240M INSTALLATION GUIDE CHAPTER 2 Setup This chapter describes the setup procedure for the V240m and charging base, in the following sections: NOTE Selecting Location • Selecting Location • PIN Protection Measures • Unpacking Shipping Carton • MSAM/uSD Cards • Power Supply • Cable Connections • Smart Card Reader • Magnetic Stripe Card Reader Use • Contactless Transactions • Camera / Barcode Scanner • Optional Accessories Verifone ships variants of the V240m terminal for different markets. Your terminal may have a different configuration, a different amount of memory, a different radio, and may or may not have a camera. Use the following guidelines to select the best location for the V240m device. To Select a Location Choose a location convenient for both merchant and client: • Far from heavy metal objects, • A flat support surface such as a countertop or a table, • Near a power outlet and the terminal or computer that connects to the V240m. WARNING For safety, do not string cables or cords across a walkway. V240M INSTALLATION GUIDE 13 S ETUP PIN Protection Measures Environmental • Factors CAUTION • Keep the unit away from direct sunlight and anything that radiates heat, such as a stove or a motor. • Do not use the V240m outdoors. The V240m is not waterproof or dustproof and is intended for indoor use only. Any damage to the unit from exposure to rain or dust can void any warranty. Electrical • Considerations • • WARNING Do not use the unit where there is high heat, dust, humidity, moisture, or caustic chemicals or oils. Avoid using this product during electrical storms. Do not use the V240m unit near water or in moist conditions. Disconnect the device from its POS terminal before cleaning. Due to risk of electrical shock or terminal damage, do not use the terminal near water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool. Avoid using this product during electrical storms. Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, neon signs, high frequency or magnetic security devices, or electric motors). Contactless Avoid having metallic objects in proximity of the contactless antenna. If you need Considerations to mount the terminal to vertical or inclined surfaces, use a flat, non-metallic mounting plate. CAUTION PIN Protection Measures Using an enclosed metal frame or mount may negatively affect contactless performance. The V240m and V240m Plus are handover devices. Always exercise extreme caution when conducting transactions, especially during PIN entry: • Hand the terminal directly to the cardholder for PIN entry. • Encourage the cardholder to hold the terminal close to avoid others from seeing the information being entered. Verifone also recommends instructing the cardholder regarding safe PIN-entry. This can be done with a combination of: 14 V240M INSTALLATION GUIDE • Signage on the PED • Prompts on the display, possibly with a click-through screen • Literature at the point of sale • A logo for safe PIN-entry process. S ETUP Unpacking Shipping Carton Unpacking Shipping Carton Carefully inspect the shipping carton and its contents for possible tampering or damage. 1 Remove the V240m unit from the shipping carton. The standard package contains the PIN pad, power pack, battery, and printer paper roll. Refer to Accessories and Documentation for more information about V240m related accessories. Figure 6 CAUTION V240m Box Contents This device is a secure product and any tampering can cause it to cease to function or operate in an unsecured manner. 2 Remove any protective plastic wrap and place the unit on a table or countertop. 3 Remove the clear protective film from the display. 4 Replace all the packing materials, close the lid, and save the carton for repacking or moving the V240m unit or base in the future. WARNING MSAM/uSD Cards CAUTION Do not use a unit that has been tampered with or otherwise damaged. This unit comes equipped with tamper-evident label. If a label or component appears damaged, immediately notify the shipping company and your Verifone representative or service provider. You may need to install or replace the multiple security access module (MSAM), Micro Secure Digital (SD) and Subscriber Identity Module (SIM) cards. Observe standard precautions in handling electrostatically sensitive devices. Electrostatic discharges can damage the equipment. Verifone recommends using a grounded anti-static wrist strap. Opening Card Use the following steps to get access to the MSAM, SD and SIM card Compartment compartment: V240M INSTALLATION GUIDE 15 S ETUP MSAM/uSD Cards 1 Place the terminal face down on a soft and clean surface to protect the display from scratches. 2 Push down the locking tab and swing out the compartment cover. Figure 7 Opening Rear Compartment 3 If it is installed, disconnect the battery and place in a secure location. 4 The MSAM, SD and SIM cardholders are now accessible. SAM 2 SAM 1 SIM 1 SD SIM 2 Figure 8 V240m Card Holders Changing or To change or install MSAM cards: Installing MSAMs 1 Use steps 1 to 3 of Opening Card Compartment to get to the MSAM cardholder. 16 V240M INSTALLATION GUIDE S ETUP MSAM/uSD Cards 2 Remove the old card, if any, and install the MSAM card by carefully sliding it into the slot (with the gold contacts facing downward) until fully inserted. SAM 1 SIM 1 SD 3!- Figure 9 Inserting MSAM Card NOTE Insert the card with the card’s gold contacts facing away from you, toward the unit. 3 If you are finished replacing or inserting cards, reconnect the battery and replace the rear cover. Changing or To change or install Micro SD cards: Installing Micro SD Card 1 Use steps 1 to 3 of Opening Card Compartment to get to the Micro SD cardholder. 2 Remove the old card, if any, and insert the Micro SD card by carefully sliding it into the slot (with the gold contacts facing downward) until fully inserted. SAM 1 SIM 1 SD 3$ Figure 10 Inserting Micro SD Card NOTE Insert the card with the card’s gold contacts facing away from you, toward the unit. 3 If you are finished replacing or inserting cards, reconnect the battery and replace the rear cover. V240M INSTALLATION GUIDE 17 S ETUP Loading Printer Paper Changing or To change or install SIM cards: Installing SIM Card 1 Use steps 1 to 3 of Opening Card Compartment to get to the SIM cardholder. 2 Remove the old card, if any, and insert the SIM card by carefully sliding it into the slot (with the gold contacts facing downward) until fully inserted. SAM 1 SIM 1 SD 3)- Figure 11 Inserting SIM Card NOTE Insert the card with the card’s gold contacts facing away from you, toward the unit. 3 If you are finished replacing or inserting cards, reconnect the battery and replace the rear cover. Loading Printer Paper Use the following steps to load a roll of 57mm x 40mm thermal printer paper into the compartment. 1 Unlock the paper compartment by pulling up the latch and swinging the door downwards. Figure 12 18 V240M INSTALLATION GUIDE Opening Printer Paper Door S ETUP Power Supply 2 Load the paper roll as shown in Figure 13, with the edge of the paper on the top of the roll. Figure 13 Procedure for Loading Paper Roll 3 Pull a length of paper up over the serrated cutter and close the compartment door. Figure 14 CAUTION Power Supply Closing Printer Door Before processing transactions in battery mode, make sure you have more than 10% battery life. Do not risk losing transaction data or printing capabilities, connect the terminal to the power pack if battery level is below 10%. Not all configurations and device contexts require the use of a power supply – Verifone ships power supply with the terminal as required. Contact your Verifone representative If you have changed the context in which the terminal is used or have questions about which power supply should be used. CAUTION Using an incorrectly rated power supply can damage the unit or cause it not to work properly. Use only a power pack with VPN PWR474-002-01-A (see Service and Support for detailed power supply specifications). V240M INSTALLATION GUIDE 19 S ETUP Power Supply Disconnect the power pack cord from the power outlet before connecting a power supply. Connect and route all cables between the terminal, ECR, and PC before plugging the power pack cord into a wall outlet or surge protector. Figure 15 Connecting the Power Pack WARNING Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. Disconnecting power during a transaction can cause transaction data files not yet stored in memory to be lost. NOTE Verifone recommends installing a power surge protector to protect against possible damage caused by lightning strikes and electrical surges. When the terminal has power and an application is loaded, the application starts after the initial Verifone copyright screen and displays a unique copyright screen. If no application is loaded, DOWNLOAD NEEDED appears on the display after the initial Verifone copyright screen. 20 V240M INSTALLATION GUIDE S ETUP Cable Connections USB Power Supply The V240m can be powered with 5 V supply from USB port (5 V at 1 A) with the following power-saving conditions controlled by the OS: NOTE • Micro-processor operating frequency is set to 300 MHz in CTLS mode. • Switch off multi-media playback function when CTLS payment mode is activated. • Reduce audio output volume. • LCD backlight intensity is reduced to 30% (not suitable for high-glare, outdoor usage). • Keypad backlight is disabled. • BT and Wi-Fi functions are unavailable. • Maximum audio output volume is reduced. • Ethernet functionality is unavailable. • Multi-media function (video playback or audio function) has to be switched off by user or customer app when CTLS payment mode is activated. Other modes of payment like smart card and MSR payment can be supported. CTLS payment mode is defined as the state of the device where RF transmission is broadcasting to allow for a CTLS payment. This is activated either during the scanning of items or at the completion of scanning items during the checkout process, depending on how the application sets it up. As soon as checkout is complete, the device exits CTLS payment mode and remains off until activated for the next checkout. Cable You can connect the V240m to peripherals using the Full-Function Base. Connections • Cable Connections Using the Full-Feature Base WARNING Turn off or unplug the terminal when connecting or disconnecting the device to avoid device memory corruption and data loss. Refer to the controlling device instructions for any terminal-specific warnings. V240M INSTALLATION GUIDE 21 S ETUP Cable Connections Cable Connections To connect the terminal to other devices via Ethernet, RS-232, and USB, use the Using the Full- V240m Full-Feature (FF) Base. The FF Base provides a standard RJ-45 LAN Feature Base socket, RS-232 port, a mini-USB port. The V240m terminal must be docked on the base to utilize cable connectivity Figure 16 22 V240M INSTALLATION GUIDE Full-Feature Base Peripheral Connections S ETUP Smart Card Reader The Full-Feature Base features the following: Smart Card Reader Cable Configuration Ethernet port RJ-45 socket (for connecting PINPad to LAN infrastructure) RS232 port RS232 socket (for connecting PINPad to LAN infrastructure), MOD-8 socket, Mini USB & DC-in jack USB ports Mini USB and type A USB The smart card transaction procedure can vary depending on the application. Verify the proper procedure with your application provider before performing a smart card transaction. Figure 17 Using the Smart Card Reader Conducting a Smart To conduct a smart card transaction: Card Transaction 1 Position the smart card with the gold contacts facing upward. 2 Insert the card into the smart card reader slot in a smooth, continuous motion until it seats firmly. 3 Remove the card when the display indicates the transaction is completed. CAUTION Leave the smart card in the card reader until the transaction is completed. Premature removal can void the transaction. V240M INSTALLATION GUIDE 23 S ETUP Magnetic Stripe Card Reader Use Magnetic Stripe Card Reader Use The V240m has a magnetic card reader that uses a triple track stripe reader. This gives the unit greater reliability over a wide range of swipe speeds and operating environments. Figure 18 Using the Magnetic Stripe Card Reader Conducting a Credit/ To conduct a credit or debit card transaction: Debit Card Transaction 1 Position a magnetic card with the stripe facing the keypad. 2 Swipe it through the magnetic card reader. Contactless Transactions The V240m supports contactless transactions through an integrated contactless module. The terminal only becomes active for contactless smart card transactions when initialized by an application. Figure 19 Contactless Transaction Performing To perform a contactless smart card transaction: Contactless Transactions 1 Gently tap the card onto or hold the card (within 4 cm) against the surface of the display where the contactless logo appears. 2 An activated LED visual on the display accompanied by a short beeping sound indicates a successful transaction. See Contactless Considerations for more information. 24 V240M INSTALLATION GUIDE S ETUP Camera / Barcode Scanner Camera / Barcode Scanner The V240m Camera variant includes an end-facing camera array that is capable of barcode and QR code scanning. Figure 20 Optional Accessories V240m Camera array These accessories can be used to further enhance the device’s functionality. See Accessories and Documentation for additional information. Full-Feature Base The Full-Feature Base (VPN M474-S02-08) provides Bluetooth (BT) v4.2 as well as All BT v4.1 features. It also supplies power, Dial up, Ethernet, USB Host and USB Device, plus powered RS232 connection. See Cable Connections Using the FullFeature Base. Figure 21 V240m Docking With Full-Feature Base V240M INSTALLATION GUIDE 25 S ETUP Optional Accessories Charging Base The Charging Base (VPN M474-S02-00) provides a stable dock plus power charging for the V240m terminal. Figure 22 26 V240M INSTALLATION GUIDE V240m Docking With Charging Base S ETUP Periodic Inspection Periodic Inspection NOTE Periodically inspect the terminal for possible tampering. Signs of tampering may include: • Wires protruding from the device. • Foreign objects inserted into the smart card or mag stripe slot. • Signs of damage to the tamper-evident label. • Warning message on the device display. If any device is found in tamper state, please remove it immediately from service. Keep it available for potential forensic investigation, and notify your company security officer and your local Verifone representative or service provider. For more information on contacting Verifone, refer to Service and Support. V240M INSTALLATION GUIDE 27 S ETUP Periodic Inspection 28 V240M INSTALLATION GUIDE CHAPTER 3 Specifications This chapter discusses power requirements, dimensions, and other specifications of the V240m terminal and bases. V240m Terminal Refer to the following specifications for the V240m terminal: Unit Power V240m devices have the following power requirements: Requirements V240m V240m Camera • Operating Power: 5 V DC, 1A / 2.2A 5 V DC, 1A/2.2A Temperature Humidity • Operating temperature: 0° to 50° C (32° to 122° F) • Storage temperature: -20° to 60° C (-4° to 140° F) • Relative humidity: 5% to 90% (RH non-condensing) External Dimensions V240m 162.9 mm (6.4 in) V240m Camera 172.4 mm (6.8 in) • Length: • Width: 75.3 mm (2.9 in) 75.3 mm (2.9 in) • Depth: 53.4 mm (2.1 in) 53.4 mm (2.1 in) Weight • Unit weight: Processor • ARM Cortex A9 32-bit processor Display • 3.5” portrait mode transmissive TFT 320 (RGB) x 480 (HVGA) Magnetic Card Reader • Triple track (tracks 1, 2, 3), high coercivity, bi-directional Primary Smart Card • ISO 7816-3, 1.8 V, 3 V, 5 V • Synchronous and Asynchronous cards • EMV Approved V240m 320 g (11.28 oz) V240m Camera 330 g (11.64 oz) V240M INSTALLATION GUIDE 29 S PECIFICATIONS V240m Bases SAM Card Reader • Two Security Access Modules (SAMs) Battery Pack • Rating: 9.1 Wh (3.7 V DC, 2450 mAH) • Meets IEEE1725 requirements • 3DES encryption, Master/Session and DUKPT key management • VeriShield file authentication • PCI PED 5.x approved Security V240m Bases Charging Base • Provides terminal charging on a mounted stand Full-Feature Base • Unit Power Requirements • Aside from charging, the FF Base provides: • Bluetooth • 10/100M Ethernet • 56K modem • Powered RS-232 • LE Secure feature of BT v4.2 + All BT v4.1 feature • USB host • USB device Operating Power: 5 V DC, 2.2 A (FF Base) 5 V DC 1 A (Charging Base) Temperature 30 • Operating temperature: -5° to 50° C (23° to 122° F) • Storage temperature: -20° to 60° C (-4° to 140° F) Humidity • Relative humidity: 5% to 95% (RH non-condensing) Security • PCI 5.x Compliant. V240M INSTALLATION GUIDE CHAPTER 4 Troubleshooting Guidelines This chapter lists typical malfunctions that may occur while operating a V240m device and the appropriate corrective action. If the problem persists – even after performing the outlined guidelines, or if the problem is not described, contact your local Verifone representative for assistance. NOTE The V240m device uses a tamper-evident case and contains no user-serviceable parts. Do not, under any circumstance, attempt to disassemble the unit. Perform only those adjustments or repairs specified in this guide. For all other services, contact your local Verifone service provider. Service conducted by parties other than authorized Verifone representatives may void any warranty. Display Panel Use the following steps to check the display panel: Does Not Work 1 Check all the cable connections. 2 Check the controlling device's AC outlet to be sure the outlet is supplying sufficient power. Substitute the controlling device's power pack with another power pack. 3 The controlling device's application program might not be loaded correctly. Download the application program and try again. 4 If the problem persists, contact your local Verifone representative. Keypad Does Use the following steps to check the keypad: Not Respond 1 Check the display panel. If there are no characters, or the wrong characters are displayed, refer to Display Panel Does Not Work. 2 If the problem persists, contact your local Verifone representative. Transactions Fail To Process There are several possible reasons why the unit may not be processing transactions. Use the following steps to troubleshoot failures. Check Magnetic Card Reader • Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card. • Ensure that you are swiping cards properly (see Magnetic Stripe Card Reader Use). • Process a transaction manually using the keypad instead of the card reader. If the manual transaction works, the problem may be a defective card reader. V240M INSTALLATION GUIDE 31 TROUBLESHOOTING G UIDELINES Transactions Fail To Process • If the problem persists, contact your local Verifone representative. Check Smart Card Reader 32 V240M INSTALLATION GUIDE • Perform a test transaction using several different smart cards to ensure the problem is not a defective card. • Ensure that the card is inserted correctly (see Magnetic Stripe Card Reader Use). • Ensure the MSAM cards are properly inserted in the slots and are properly secured (see MSAM/uSD Cards). • If the problem persists, contact your local Verifone representative. CHAPTER 5 Service and Support Maintenance and Cleaning The V240m device has no user-serviceable parts. Unless otherwise instructed, do not, under any circumstances, attempt any service, adjustments, or repairs on the unit. Disconnect the device before cleaning. To clean the unit, periodically use a clean cloth, slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. For best results, use a Verifone Cleaning Kit (refer to Accessories and Documentation). CAUTION Never use thinner, trichloroethylene, or ketone-based solvents – they can deteriorate plastic or rubber parts. Because the V240m can be damaged by liquid, do not spray cleaners or other solutions directly onto the keypad or display. Always apply the cleaner to a cloth before cleaning the device. Service Returns For V240m equipment failures that cannot be resolved by your help desk or service department, contact one of the following hotlines for product service and repair information: • USA – Verifone Service and Support Group, 1-800-834-9133, Monday - Friday, 8 A.M. - 7 P.M., EST • International – Contact your Verifone representative Before returning V240m unit to Verifone, you must obtain a Merchandise Return Authorization (MRA) number. The following procedure describes how to return one or more V240m for repair or replacement (U.S. customers only). NOTE International customers, please contact your local Verifone representative for assistance with your service, return, or replacement. 1 Gather the following information from the printed labels on the bottom of each V240m device to be returned: • Product ID, including the model and part number. For example, “M474-xxx-xx-xxx-x” V240M INSTALLATION GUIDE 33 S ERVICE AND S UPPORT Service Returns • Serial number (S/N xxx-xxx-xxx) PRODUCT ID & SERIAL NUMBER Figure 22 Product ID and Serial Number Location 2 Within the United States, call Verifone toll-free at 1-800-834-9133. 3 Select the MRA option from the automated message. The MRA department is open Monday–Friday, 8 A.M.–7 P.M., EST. 4 Give the MRA representative the information gathered in Step 1. If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 1-727-953-4172 (U.S.) NOTE • Please address the fax clearly to the attention of the “Verifone MRA Dept.” • Include a telephone number where you can be reached, as well as your fax number. • You will be issued MRA number(s) and the fax will be returned to you. One MRA number must be issued for each V240m unit you return to Verifone, even if you are returning several of the same model. 5 Describe the problem(s). 6 Provide the shipping address where the repaired or replacement unit must be returned. 7 Keep a record of the following items: 34 V240M INSTALLATION GUIDE • Assigned MRA number(s). • The serial number assigned to the V240m device (located at the bottom of the unit. • Shipping documentation, such as air bill numbers, used to trace the shipment. • Model(s) returned (model numbers are located on the bottom of the unit). S ERVICE AND S UPPORT Accessories and Documentation Accessories and Documentation Verifone produces accessories and documentation for the V240m. When ordering, please refer to the part number in the left column. • Verifone Online Store at www.store.verifone.com • USA – Verifone Customer Development Center, 1-800-Verifone (837-4366) Monday - Friday, 7 A.M. - 5 P.M., MST • International – Contact your Verifone representative Cables Contact your local Verifone distributor to determine which cable fits your needs. Power Supply Accessories Documentation CBL280-025-02-A USB Cable 4.1 m CBL282-045-XX-A USB cable (as Device). Powered from +9 V/1 A DC adaptor CBL282-038-XX-A USB cable (as Device). Powered from +5 V USB Host. CBL282-033-01-A Powered USB cable (as Device). Powered from +12 V PUSB Host CBL282-031-XX-A RS-232 cable (DB9). Powered from +12 V DC adaptor. CBL282-036-XX-A RS-232 cable (RJ45). Powered from Countertop (+12 V). CBL282-006-01-B Cable, VX 820 Ethernet/RS232, Dongle 1.0 m PWR474-002-01-A DC power pack 02746-01 Verifone Cleaning Kit DOC474-001-EN V240m Certifications and Regulations DOC474-002-EN V240m Quick Installation Guide V240M INSTALLATION GUIDE 35 S ERVICE AND S UPPORT Accessories and Documentation 36 V240M INSTALLATION GUIDE APPENDIX A Caution and Warning Messages Table 3 Products with UL/cUL certification should include French translations of Caution and Warning notices. The following table lists all notices found in the document, their location, and the equivalent French translations. Caution and Warning Messages Notice Chapter Page English Text French Text Warning Setup page 13 For safety, do not string cables or cords across a walkway. Par mesure de sécurité, ne pas les câbles de chaîne ou de cordons à travers une passerelle. Caution Setup page 14 This unit is not waterproof or dustproof, and is intended for indoor use only. Any damage to the unit from exposure to rain or dust can void any warranty. Cet appareil n'est pas étanche ou à la poussière, et est destiné à une utilisation en intérieur. Tout dommage à l'unité de l'exposition à la pluie ou à la poussière peut annuler la garantie. Caution Setup page 14, Using an enclosed metal frame or mount may negatively affect contactless performance. L'utilisation d'un cadre métallique fermé ou de montage peut affecter négativement contact performance. Warning Setup page 14 Due to risk of electrical shock or terminal damage, do not use the terminal near water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool. Also, avoid using this product during electrical storms. Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, neon signs, highfrequency or magnetic security devices, or electric motors). Du fait d'un risque d'électrocution ou d'une détérioration du terminal, ne pas utiliser cet équipement près d'une source d'eau, par exemple près d'une baignoire, d'un lavabo, d'un évier de cuisine ou d'un bac de lavage, dans un sous-sol humide ou à proximité d'une piscine. De même, éviter d’utiliser ce produit lors des orages provoquant des coupures électriques.Éviter de placer le terminal à proximité d’appareils électriques ou autres unités pouvant entraîner des fluctuations de tension importantes ou des interférences électriques, tels que les climatiseurs, enseignes au néon, dispositifs de sécurité à haute fréquence ou équipements électriques. Caution Setup page 15 This device is a secure product and any tampering can cause it to cease to function or operate in an unsecured manner. Cet appareil est un produit sûr et toute manipulation peut l'amener à cesser de fonctionner ou fonctionner de manière non sécurisée. V240M INSTALLATION GUIDE 37 Caution and Warning Messages Table 3 38 Caution and Warning Messages (continued) Notice Chapter Page English Text French Text Warning Setup page 15 Do not use a unit that has been tampered with or otherwise damaged. This unit comes equipped with tamper-evident label. If a label or component appears damaged, immediately notify the shipping company and your Verifone representative or service provider. Ne pas utiliser un appareil qui a été altéré ou endommagé. Cet appareil est équipé d'étiquette d'inviolabilité. Si une étiquette ou d'un composant semble être endommagé, en aviser immédiatement la compagnie maritime et votre représentant Verifone ou prestataire de services. Caution Setup page 15 Observe standard precautions in handling electrostatically sensitive devices. Electrostatic discharges can damage the equipment. Verifone recommends using a grounded anti-static wrist strap. Respecter les précautions standard dans la manipulation d'appareils sensibles aux décharges électrostatiques. Les décharges électrostatiques peuvent endommager le matériel. Verifone recommande d'utiliser un bracelet anti-statique à la terre. Caution Setup page 19 Using an incorrectly rated power supply can damage the unit or cause it not to work properly. Use only a power pack with VPN PWR474-002-01-A. L'utilisation d'une alimentation incorrecte peut endommager l'appareil ou ne pas fonctionner correctement. Utilisez uniquement un bloc d'alimentation avec VPN PWR474-002-01-A. Caution Setup page 20 Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. Disconnecting power during a transaction can cause transaction data files not yet stored in memory to be lost. Ne branchez pas le bloc d'alimentation dans une prise extérieure ou n'utilisez pas le terminal à l'extérieur. La déconnexion de l'alimentation pendant une transaction peut entraîner la perte des fichiers de données de transaction qui ne sont pas encore stockés dans la mémoire. Warning Setup page 21 Turn off or unplug the terminal when connecting or disconnecting the device to avoid device memory corruption and data loss. Refer to the controlling device instructions for any terminalspecific warnings. Éteignez ou débranchez le terminal pour connecter ou déconnecter le dispositif pour éviter la corruption de la mémoire de l'appareil et la perte de données. Reportezvous aux instructions de l'appareil de contrôle pour tous les avertissements spécifiques au terminal. V240M INSTALLATION GUIDE Caution and Warning Messages Table 3 Caution and Warning Messages (continued) Notice Chapter Page English Text French Text Caution Setup page 23 Leave the smart card in the card reader until the transaction is completed. Premature removal can void the transaction. Laissez la carte à puce dans le lecteur de carte jusqu'à ce que la transaction soit terminée. Le retrait prématuré peut annuler la transaction. Caution Service and Support page 33 Never use thinner, trichloroethylene, or ketonebased solvents – they can deteriorate plastic or rubber parts. Because this device can be damaged by liquid, do not spray cleaners or other solutions directly onto the keypad or display. Always apply the cleaner to a cloth before cleaning the device. N'utilisez jamais de diluant, le trichloréthylène ou des solvants cétoniques - ils peuvent détériorer les pièces en plastique ou en caoutchouc. Parce que cet appareil peut être endommagé par un liquide, ne pas vaporiser de nettoyage ou d'autres solutions directement sur le clavier ou l'écran. Toujours appliquer le nettoyant sur un chiffon avant de nettoyer l'appareil. V240M INSTALLATION GUIDE 39 Caution and Warning Messages 40 V240M INSTALLATION GUIDE Verifone, Inc. 1-800-Verifone www.verifone.com V240m Installation Guide Verifone Part Number DOC474-003-EN-B, Revision 001 FCC Regulations: This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Changes or modifications not expressly approved by the party responsible for compliance could void the user‘s authority to operate the equipment. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: —Reorient or relocate the receiving antenna. —Increase the separation between the equipment and receiver. —Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. —Consult the dealer or an experienced radio/TV technician for help.
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