Contents
User Manual
Verifone Part Number DOC475-003-EN-A, Revision A.1
VERI F O N E
CONF I DENTIAL
V400m Plus 3G & V400m Bases
Installation Guide
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written
permission of Verifone, Inc.
The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the
accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are
for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program
before placing the software into productive use. This document, including without limitation the examples and software programs, is
supplied “As-Is.”
Verifone Inc.
1-800-Verifone
www.verifone.com
Verifone Part Number DOC475-003-EN-A, Revision A.1
V400m Plus 3G & V400m Bases Installation Guide
© 2016 Verifone, Inc.
Verifone and the Verifone logo are registered trademarks of Verifone. Other brand names or trademarks associated with Verifone’s
products and services are trademarks of Verifone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Product Warranty
For product warranty information, visit http://www.verifone.com/terms.
Comments? Please e-mail all comments on this document to your local Verifone Support Team.
V400M PLUS 3G & V400M BASES INSTALLATION GUIDE 3
VERI F O N E
CONF I DENTIAL
REVISION A.1
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Guide Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
CHAPTER 1
Overview V400m Plus 3G . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Front Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Back Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
V400m Bases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
V400m Charging Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
V400m Full-Function Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Exceptional Ease of Use and Ergonomics . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Critical Security Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
CHAPTER 2
Setup Selecting Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Contactless Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
PIN Protection Measures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Ensuring User Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Unpacking Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
MSAM, Micro SD and SIM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Accessing Card Compartments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Changing or Installing MSAMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Changing or Installing a Micro SD Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Changing or Installing a SIM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Loading Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
USB Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Cable Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Direct USB Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Powered USB Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Cable Connections Using the Full-Function Base . . . . . . . . . . . . . . . . . . . . 22
Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Magnetic Stripe Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Contactless Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Optional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Full-Function Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Charging Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Periodic Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
4V400M PLUS 3G & V400M BASES INSTALLATION GUIDE
VERI F O N E
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REVISION A.1
CHAPTER 3
Specifications V400m Plus 3G Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Unit Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
External Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Weight. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
SD Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
SAM Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
CTLS Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Primary Smart Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Speaker. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Battery Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Integrated Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
V400m Bases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Unit Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
External Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Weight. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
CHAPTER 4
Troubleshooting
Guidelines
Display Panel Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Transactions Fail To Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
CHAPTER 5
Service and Support Maintenance and Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Caution and Warning Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
V
ERI F ONE
C
ONF I DENTIA
L
V400M PLUS 3G & V400M BASES INSTALLATION GUIDE 5
PREFACE
This guide is the primary source of information for setting up and installing the
V400m Plus 3G and V400m Bases. The installation should be performed by
professional staffs from Verifone.
Audience This guide provides simple descriptions of the product features and information
for installing and configuring the V400m Plus 3G terminal and the V400m Charg-
ing and Full-Function Bases.
Organization This guide is organized as follows:
Chapter 1, Overview. Provides an overview of a V400m Plus 3G & V400m Bases.
Chapter 2, Setup. Explains how to set up and install the V400m Plus 3G & V400m
Bases and establish connections with other devices.
Chapter 3, Specifications. Discusses the power requirements and dimensions of
the V400m Plus 3G & V400m Bases.
Chapter 4, Troubleshooting Guidelines. Provides troubleshooting tips.
Chapter 5, Service and Support. Provides information on contacting your Verifone
service provider, ordering accessories or documentation from Verifone, and
maintaining the V400m Plus 3G & V400m Bases.
Appendix A, Caution and Warning Messages. Shows the UL/cUL certification-
compliant translations of all Warning and Caution messages in this installation
guide.
Related
Documentation
To learn more about the V400m Plus 3G and V400m Bases, please refer to the
following documents and their associated Verifone Part Numbers (VPN):
V400m Plus 3G Certifications and Regulations VPN DOC475-001-EN
V400m Plus 3G Quick Installation Guide VPN DOC475-002-EN
V400m Plus 3G Reference Guide VPN DOC475-004-EN
V400m B-Charging Quick Installation Guide VPN DOC475-006-EN
V400m B-FF Quick Installation Guide VPN DOC475-007-EN
V400m B-Charging Certifications & Regulations Sheet VPN DOC475-011-EN
V400m B-FF Certifications & Regulations Sheet VPN DOC475-021-EN
PREFACE
Guide Conventions
6V400M PLUS 3G & V400M BASES INSTALLATION GUIDE
VERI F O N E
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Guide
Conventions
Please refer to the following document conventions for quickly identifying special
formatting.
Table 1 describes these conventions and provides examples of their use.
Acronym Definitions
Please refer to Table 2 for the acronyms used in this manual.
Table 1 Document Conventions
Convention Meaning Example
Blue Text in blue indicates terms that
are cross-references.
See Guide Conventions.
Italics Italic typeface indicates book
titles or emphasis.
You must not use this unit
underwater.
The pencil icon is used to
highlight important information.
RS-232-type devices do not work
on the V400m Plus 3G & V400m
Bases communication port.
The caution symbol indicates
hardware or software failure, or
loss of data.
The unit is not waterproof or
dustproof, and is intended for
indoor use only.
The lightning symbol is used as a
warning when bodily injury might
occur.
Due to risk of shock do not use
the unit near water.
NOTE
CAUTION
WARNING
Table 2 Acronym Definitions
Acronym Definitions
3DES Triple Data Encryption Algorithm
AC Alternating Current
ANSI American National Standards Institute
cUL Underwriters' Laboratories of Canada
DC Direct Current
DUKPT Derived Unique Key Per Transaction Method as defined in the
VISA’s POS Equipment Requirement: PIN processing and Data
Authentication, International Version 1.0, August 1988
ECR Electronic Cash Register
EMV Europay, MasterCard, and Visa
ISO International Organization for Standardization
MRA Merchandise Return Authorization
MSAM Multiple Secure Access Module
LAN Local Area Network
LCD Liquid Crystal Display
LED Light-Emitting Diode
PED PIN Entry Device
PREFACE
Guide Conventions
V400M PLUS 3G & V400M BASES INSTALLATION GUIDE 7
VERI F O N E
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PIN Personal Identification Number
POS Point-of-Sale
RS-232 Recommend Standard number 232
SAM Secure Access Module
SD Secure Digital
UL Underwriters Laboratories
USB Universal Serial Bus
VPN Verifone Part Number
Table 2 Acronym Definitions (continued)
Acronym Definitions
PREFACE
Guide Conventions
8V400M PLUS 3G & V400M BASES INSTALLATION GUIDE
VERI F O N E
CONF I DENTIAL
VERI F O N E
CONF I DENTIAL
V400M PLUS 3G & V400M BASES INSTALLATION GUIDE 9
CHAPTER 1
Overview
This chapter describes the features of the V400m Plus 3G and the V400m Bases.
V400m Plus 3G The V400m Plus 3G is Verifone’s next generation integrated retail PINpad device.
Its touchscreen functionality and sophisticated design is perfect for high-end retail
establishments.
The V400m Plus 3G is a consumer-facing handheld device. It can also be fix-
mounted in some integrated retail scenarios. The product’s design is equally
appealing as a handheld PINpad and robust enough to look and function
appropriately in a fixed mount setting.
Figure 1 V400m Plus 3G Front
Front Functions The V400m Plus 3G includes the following features:
•Capacitive touch LCD display and CTLS tap area
•Smart card reader
•Magnetic card reader
•Integrated thermal printer
•Secure keypad supporting 3x5 matrix containing 0-9, *, #, Cancel, Backspace/
Clear, and Enter keys.
•Dual-function Backspace/Clear key.
•Customer-entry for Cancel and Enter keys.
TOUCHSCREEN DISPLAY
AND CTLS AREA
SECURE KEYPAD
SMART CARD
READER
CANCEL KEY
MAGNETIC
STRIP
READER
BACKSPACE KEY
ENTER KEY
THERMAL PRINTER
OVERVIEW
V400m Bases
10 V400M PLUS 3G & V400M BASES INSTALLATION GUIDE
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Back Functions After removing the rear cover and battery, the underside of the V400m Plus 3G
shows the following:
Figure 2 V400m Plus 3G Underside
•A Micro SD slot
•Dual MSAM slots to support stored-value card programs or other merchant
card requirements
•Dual SIM Card compartments
V400m Bases The V400m Base provides a stable mounted platform for the V400m Plus 3G
terminal. The Base comes in two versions:
•V400m B Charging
•V400m B Full-Function (FF)
The Charging Base supports charging only with no communication functionality.
The FF Base supports several connectivity options and provides serial connection
for peripherals (like ECR, check reader, barcode reader, etc.). The USB host port
is for maintenance purposes and supports a USB flash drive.
1
2
MICRO SD SLOT
MSAM
SLOTS SIM SLOTS
POWER PORT
USB PORT
SPEAKER
CHARGING
STAND
PORT
OVERVIEW
Features and Benefits
V400M PLUS 3G & V400M BASES INSTALLATION GUIDE 11
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V400m Charging
Base
The Charging Base accomodates and supplies power to the V400m Plus 3G
portable terminal.
Figure 3 V400m Charging Base, Front and Rear
V400m Full-
Function Base
The FF Base supports any failover communication via dial up and Ethernet
connections. The failover will be supported in all network interfaces available in a
terminal.
Figure 4 V400m FF Base, Front and Rear
The FF Base supports a minimum of seven simultaneous terminal connections via
Bluetooth (BT) as well as the following:
•10/100M Ethernet
•56K modem
•USB host
•USB device
Features and
Benefits
The V400m Plus 3G terminal and V400m Bases provide the following
functionality:
TERMINAL CHARGING POINTS
EXTERNAL POWER PORT
TERMINAL CHARGING POINTS
EXTERNAL
ON/OFF POWER
BUTTON
POWER PORT
TELEPHONE PORT
USB HOST PORT
USB DEVICE PORT
RS232 PORT ETHERNET
PORT
OVERVIEW
Features and Benefits
12 V400M PLUS 3G & V400M BASES INSTALLATION GUIDE
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Exceptional Ease of
Use and
Ergonomics
•Touch screen enables easy menu control and signature capture.
•Battery-powered for mobility and portable operation.
•Integrated thermal printer for fast transaction processing.
•Large, hard-rubber keys provide improved tactile feedback.
•3.5” capacitive touch screen display.
•3G-, WiFi-, and Bluetooth-capabale.
•Intuitive keypad interface simplify training and reduce support requests.
•Connects with most POS payment terminals, PCs, and ECRs.
•Supports payment transactions in a variety of payment environments.
•Rugged and reliable design absorbs hard knocks found at point-of-sale
counters.
•Sleek and stylish shape occupies minimal counter space.
•Bold, ergonomic design fits comfortably in the palm of a hand.
•Optional Charging or Full-Function Bases expand functionality while providing
a stable, battery-charging platform.
Critical Security
Protection
•Offers a choice of Master/Session or DUKPT key-management methods to
protect PIN-based transactions.
•Offers secure, reliable PIN input for expanding range of PIN-based
transactions.
•PCI 4.x-compliant for secure solutions, meeting the PED standard.
•Meets ISO and ANSI standards for PIN encryption, key management, and
MAC.
•Key injection simplified and secured with Verifone’s SecureKit key loading
software.
VERI F O N E
CONF I DENTIAL
V400M PLUS 3G & V400M BASES INSTALLATION GUIDE 13
CHAPTER 2
Setup
This chapter describes the setup procedure for the V400m Plus 3G & V400m
Bases, in the following sections:
•Selecting Location
•PIN Protection Measures
•Unpacking Shipping Carton
•MSAM, Micro SD and SIM Cards
•Loading Printer Paper
•Power Supply
•Cable Connections
•Smart Card Reader
•Magnetic Stripe Card Reader
•Contactless Transactions
•Optional Accessories
•Periodic Inspection
Selecting
Location
Use the following guidelines to select the best location for the V400m Plus 3G &
V400m Bases device.
To Select a Location
Choose a location convenient for both merchant and client:
•Far from heavy metal objects,
•A flat support surface such as a countertop or a table,
•Near a power outlet and the terminal or computer that connects to the V400m
Plus 3G & V400m Bases.
Environmental
Factors
•Do not use the unit where there is high heat, dust, humidity, moisture, or
caustic chemicals or oils.
•Keep the unit away from direct sunlight and anything that radiates heat, such
as a stove or a motor.
WARNING
For safety, do not string cables or cords across a walkway.
SETUP
PIN Protection Measures
14 V400M PLUS 3G & V400M BASES INSTALLATION GUIDE
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•Do not use the V400m Plus 3G & V400m Bases outdoors.
Electrical
Considerations
•Avoid using this product during electrical storms.
•Do not use the V400m Plus 3G & V400m Bases unit near water or in moist
conditions.
•Disconnect the device from its POS terminal before cleaning.
Contactless
Considerations
Avoid having metallic objects in proximity of the contactless antenna. If you need
to mount the terminal to vertical or inclined surfaces, use a flat, non-metallic
mounting plate.
PIN Protection
Measures
Use the following techniques to provide effective screening of PIN-entry devices
(PEDs) during the PIN entry process. You can use these methods in combination,
although in some cases a single method might suffice.
•Position the terminal on the check-in stand in such a way as to block visual
observation of the PIN-entry process. Examples include:
•Visual shields designed into the check-in stand. The shields may be solely
for shielding purposes, or may be part of the general check stand design.
•Position the PED so that it is angled in such a way that PIN spying is
difficult.
•Install the PED on an adjustable stand that allows consumers to swivel the
terminal sideways and/or tilt it forwards/backwards to a position that makes
visual observation of the PIN-entry process difficult.
•Position in-store security cameras so that the PIN-entry keypad is not visible.
CAUTION
The V400m Plus 3G & V400m Bases is not waterproof or dustproof and is
intended for indoor use only. Any damage to the unit from exposure to rain or dust
can void any warranty.
WARNING
Due to risk of electrical shock or terminal damage, do not use the terminal near
water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet
basement, or near a swimming pool. Also, avoid using this product during
electrical storms. Avoid locations near electrical appliances or other devices that
cause excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, neon signs, high frequency or magnetic security devices, or electric
motors).
CAUTION
Using an enclosed metal frame or mount may negatively affect contactless
performance
SETUP
Unpacking Shipping Carton
V400M PLUS 3G & V400M BASES INSTALLATION GUIDE 15
VERI F O N E
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The following table describes the two preferred mounting methods and the
recommended measures to protect from PIN capture in four observation corridors:
Verifone also recommends instruction of the cardholder regarding safe PIN-entry.
This can be done with a combination of:
•Signage on the PED
•Prompts on the display, possibly with a click-through screen
•Literature at the point of sale
•A logo for safe PIN-entry process.
Ensuring User
Privacy
To protect users’ privacy when they enter their personal identification number
(PIN), the area of visibility should be no larger than a cone taken from the number
5 key at an angle of 45° and covering an area of 270° directly in front of the user.
Unpacking
Shipping Carton
Carefully inspect the shipping carton and its contents for possible tampering or
damage.
1Remove the V400m Plus 3G & V400m Bases unit from the shipping carton.
The standard package contains the PIN pad, power pack, battery, and printer
paper roll. Refer Accessories and Documentation to for more information
about V400m Plus 3G & V400m Bases related accessories.
2Remove any protective plastic wrap and place the unit on a table or
countertop.
3Remove the clear protective film from the display.
Table 3 Mounting Methods and Protection Measures
Method Cashier Customer in
Queue
Customers
Elsewhere
On-site
Cameras
Countertop
without stand
Use signage
behind the
PED
Install so that
customer is
between PED and
next in queue
No action
needed
Do not install
within view of
cameras
Countertop
with stand
No action
needed
Install so that
customer is
between PED and
next in queue
No action
needed
Do not install
within view of
cameras
CAUTION
This device is a secure product and any tampering can cause it to cease to
function or operate in an unsecured manner.
SETUP
MSAM, Micro SD and SIM Cards
16 V400M PLUS 3G & V400M BASES INSTALLATION GUIDE
VERI F O N E
CONF I DENTIAL
4Replace all the packing materials, close the lid, and save the carton for
repacking or moving the V400m Plus 3G & V400m Bases unit in the future.
MSAM, Micro SD
and SIM Cards
You may need to install or replace the multiple security access module (MSAM),
Micro Secure Digital (SD) and Subscriber Identity Module (SIM) cards.
Accessing Card
Compartments
Use the following procedure in order to access the cardholder compartment.
1Place the terminal face down on a soft and clean surface to protect the lens
from scratches.
2Slide to unlock and lift the compartment cover.
3Remove the battery to access the MSAM cardholders.
Figure 5 How to Access Cardholders
Changing or
Installing MSAMs
To change or install MSAM cards:
1Use steps 1 to 3 of Accessing Card Compartments to get to the MSAM
cardholder.
2Unlock the cardholder and turn upwards to allow the insertion or removal of
cards.
WARNING
Do not use a unit that has been tampered with or otherwise damaged. This unit
comes equipped with tamper-evident label. If a label or component appears
damaged, immediately notify the shipping company and your Verifone
representative or service provider.
C
1
2
CAUTION
Observe standard precautions in handling electrostatically sensitive devices.
Electrostatic discharges can damage the equipment. Verifone recommends using
a grounded anti-static wrist strap.
NOTE
The V400m Plus 3G & V400m Bases supports two MSAM cards in a side-by-side
configuration.
SETUP
MSAM, Micro SD and SIM Cards
V400M PLUS 3G & V400M BASES INSTALLATION GUIDE 17
VERI F O N E
CONF I DENTIAL
3Remove the old card, if any and install the MSAM card by carefully sliding it
into the slot (with the gold contacts facing outward) until fully inserted.
Figure 6 Inserting MSAM Card
4Turn the cardholder back in place and slide the cover to lock the cardholder.
5If you are finished replacing or inserting cards, replace the battery and
terminal rear cover. Lock the cover by sliding the tab to the left.
Changing or
Installing a Micro
SD Card
To change or install a Micro SD card:
1Follow steps 1 to 3 of Accessing Card Compartments to get to the Micro SD
cardholder.
Figure 7 Inserting Micro SD Card
2Unlock the cardholder and turn upwards to allow the insertion or removal of
cards.
3Remove the old card, if any and insert the Micro SD card carefully into the
cardholder (with the gold contacts facing outward) and turn the cardholder
back in place.
4Slide the cover to lock the cardholder closed.
1
2
1
2
SETUP
MSAM, Micro SD and SIM Cards
18 V400M PLUS 3G & V400M BASES INSTALLATION GUIDE
VERI F O N E
CONF I DENTIAL
5If you are finished replacing or inserting cards, replace the battery and
terminal rear cover. Lock the cover by sliding the tab to the left.
Changing or
Installing a SIM
Card
To change or install a SIM card:
1Follow steps 1 to 3 of Accessing Card Compartments to get to the SIM
cardholder.
Figure 8 Inserting SIM Card
2Push in the old SIM card, if any, to release it from the slot.
3Carefully insert the new SIM card carefully into the slot facedown (with the
gold contacts facing downward).
4If you are finished replacing or inserting cards, replace the battery and
terminal rear cover. Lock the cover by sliding the tab to the left.
1
2
1
2
NOTE
The V400m Plus 3G & V400m Bases supports two SIM cards in a side-by-side
configuration.
SETUP
Loading Printer Paper
V400M PLUS 3G & V400M BASES INSTALLATION GUIDE 19
VERI F O N E
CONF I DENTIAL
Loading Printer
Paper
Use the following steps to load a roll of 57mm x 40mm thermal printer paper into
the compartment.
1Unlock the paper compartment by pulling up the latch and swinging the door
downwards.
Figure 9 Opening Printer Paper Door
2Load the paper roll as shown in Figure 10, with the edge of the paper on the
top of the roll.
Figure 10 Procedure for Loading Paper Roll
3Pull a length of paper up over the serrated cutter and close the compartment
door.
Power Supply
Not all configurations and device contexts require the use of a power supply –
Verifone ships power supply with the terminal as required.
Contact your Verifone representative If you have changed the context in which the
terminal is used or have questions about which power supply should be used.
C
CAUTION
Before processing transactions in battery mode, make sure you have more than
10% battery life. Do not risk losing transaction data or printing capabilities,
connect the terminal to the power pack if battery level is below 10%.
CAUTION
Using an incorrectly rated power supply can damage the unit or cause it not to
work properly. Use only a power pack with VPN PWR475-010-01-A (see Service
and Support for detailed power supply specifications).
SETUP
Power Supply
20 V400M PLUS 3G & V400M BASES INSTALLATION GUIDE
VERI F O N E
CONF I DENTIAL
Disconnect the power pack cord from the power outlet before connecting a power
supply. Connect and route all cables between the terminal, ECR, and PC before
plugging the power pack cord into a wall outlet or surge protector.
Figure 11 Connecting the Power Pack
When the terminal has power and an application is loaded, the application starts
after the initial Verifone copyright screen and displays a unique copyright screen.
If no application is loaded, DOWNLOAD NEEDED appears on the display after
the initial Verifone copyright screen.
USB Power Supply V400m Plus 3G & V400m Bases can be powered with 5 V supply from USB port
(5 V at 200 mAh) with the following power-saving conditions controlled by the OS:
•Micro-processor operating frequency is set to 300 MHz in CTLS mode.
•Switch off multi-media playback function when CTLS payment mode is
activated.
•Reduce audio output volume.
•Reduce LCD backlight intensity to 30%.
•Switch off keypad backlight.
•BT and WiFi functions.
WARNING
Do not plug the power pack into an outdoor outlet or operate the terminal
outdoors. Disconnecting power during a transaction can cause transaction data
files not yet stored in memory to be lost.
NOTE
Verifone recommends installing a power surge protector to protect against
possible damage caused by lightning strikes and electrical surges.
SETUP
Cable Connections
V400M PLUS 3G & V400M BASES INSTALLATION GUIDE 21
VERI F O N E
CONF I DENTIAL
Cable
Connections
The V400m Plus 3G & V400m Bases has a couple of USB cabling scenarios:
•Direct USB Connection
•Powered USB Connection
Direct USB
Connection
Similarly, a USB cable (VPN - CBL282-038-XX-A) is required in standard USB
environments. For this cable option, the host end has a molded housing which
exposes the standard USB plug.
Figure 12 Connecting to USB-Based Host
Powered USB
Connection
A Powered USB cable allows for devices to obtain power through their USB host
instead of requiring an independent power supply or external AC adapter.
Connect the cable (VPN - CBL282-033-01-A) to the V400m Plus 3G & V400m
Bases and plug the male USB connector into the corresponding USB port of the
connecting device.
Figure 13 Connecting to USB-Based Host via PoweredUSB.
WARNING
Turn off or unplug the terminal when connecting or disconnecting the device to
avoid device memory corruption and data loss.
Refer to the controlling device instructions for any terminal-specific warnings.
!CTUALILLUSTRATIONTOFOLLOW
UALILLUSTRATIONTOFOLLOW
UALILLUSTRATION
USTRATION
ALILLU
TO
TO
TO
LLOW
ALI
I
!CTUALILLUSTRATIONTOFOLLOW
UALILLUSTRATIONTOFOLLOW
UALILLUSTRATION
USTRATION
ALILLU
TO
TO
TO
LLOW
ALI
I
NOTE
There are two variants of PoweredUSB, one with 12 V DC output and another with
24 V DC. The V400m Plus 3G & V400m Bases only supports 12 V DC option.
WARNING
Incorrect power sequence may degrade the SoC Host port.
SETUP
Cable Connections
22 V400M PLUS 3G & V400M BASES INSTALLATION GUIDE
VERI F O N E
CONF I DENTIAL
Cable Connections
Using the Full-
Function Base
To connect the terminal to other devices via Ethernet, RS-232, and USB use the
V400m Full-Function (FF) Base that provides a standard RJ-45 LAN socket, RS-
232 port, a mini-USB port, and a standard DC jack for an external power
connection.
Figure 14 Full-Function Base, Front and Rear View
The Full-Function Base features the following:
Cable Configuration
Ethernet port RJ-45 socket (for connecting PINPad to LAN infrastructure)
RS232 port RS232 socket (for connecting PINPad to LAN infrastructure),
MOD-8 socket, Mini USB & DC-in jack
USB ports Mini USB and type A USB
SETUP
Smart Card Reader
V400M PLUS 3G & V400M BASES INSTALLATION GUIDE 23
VERI F O N E
CONF I DENTIAL
Smart Card
Reader
The smart card transaction procedure can vary depending on the application.
Verify the proper procedure with your application provider before performing a
smart card transaction.
Figure 15 Using the Smart Card Reader
Conducting a Smart
Card Transaction To conduct a smart card transaction:
1Position the smart card with the gold contacts facing upward.
2Insert the card into the smart card reader slot in a smooth, continuous motion
until it seats firmly.
3Remove the card when the display indicates the transaction is completed.
CAUTION
Leave the smart card in the card reader until the transaction is completed.
Premature removal can void the transaction.
SETUP
Magnetic Stripe Card Reader
24 V400M PLUS 3G & V400M BASES INSTALLATION GUIDE
VERI F O N E
CONF I DENTIAL
Magnetic Stripe
Card Reader
The V400m Plus 3G & V400m Bases has a magnetic card reader that uses a
triple track stripe reader. This gives the unit greater reliability over a wide range of
swipe speeds and operating environments.
Figure 16 Using the Magnetic Stripe Card Reader
Conducting a Credit/
Debit Card
Transaction
To conduct a credit or debit card transaction:
1Position a magnetic card with the stripe facing the keypad.
2Swipe it through the magnetic card reader downwards or upwards. The reader
can read the card from either direction.
Contactless
Transactions
The V400m Plus 3G & V400m Bases supports contactless transactions through
an integrated contactless module. The terminal only becomes active for
contactless smart card transactions when initialized by an application.
Figure 17 Contactless Transaction
OR
SETUP
Optional Accessories
V400M PLUS 3G & V400M BASES INSTALLATION GUIDE 25
VERI F O N E
CONF I DENTIAL
Performing
Contactless
Transactions
To perform a contactless smart card transaction:
1Gently tap the card onto or hold the card (within 4 cm) against the surface of
the display.
2An activated LED visual on the display accompanied by a short beeping sound
indicates a successful transaction.
Optional
Accessories
These accessories can be used to further enhance the device’s functionality. See
Accessories and Documentation for additional information.
Full-Function Base
The Full-Function Base (VPN M475-S02-08) provides Bluetooth (BT) v4.2 as well
as All BT v4.1 features. It also supplies power, Dial up, Ethernet, USB Host and
USB Device, plus powered RS232 connection.
Figure 18 V400m FF Base Connections
Charging Base
The Charging Base (VPN M475-S02-00) provides a stable mount plus power
charging for the V400m Plus 3G terminal.
Figure 19 V400m Charging Base Power Connection
TELEPHONE
PORT
USB USB
HOST
PORT
NETWORK
PORT
RS232
PORTDEVICE
PORT
SETUP
Periodic Inspection
26 V400M PLUS 3G & V400M BASES INSTALLATION GUIDE
VERI F O N E
CONF I DENTIAL
Periodic
Inspection
Periodically inspect the terminal for possible tampering. Signs of tampering may
include:
•Wires protruding from the device.
•Foreign objects inserted into the smart card or mag stripe slot.
•Signs of damage to the tamper-evident label.
•Warning message on the device display.
NOTE
If any device is found in tamper state, please remove it immediately from service.
Keep it available for potential forensic investigation, and notify your company
security officer and your local Verifone representative or service provider. For
more information on contacting Verifone, refer to Service and Support.
VERI F O N E
CONF I DENTIAL
V400M PLUS 3G & V400M BASES INSTALLATION GUIDE 27
CHAPTER 3
Specifications
This chapter discusses power requirements, dimensions, and other specifications
of the V400m Plus 3G & V400m Bases devices.
V400m Plus 3G
Terminal
Unit Power
Requirements
Temperature
Humidity
External
Dimensions
Weight
Processor
Memory
SD Memory
•Operating Power: 5 V DC, 2.2 A
•Operating temperature: -5° to 50° C (23° to 122° F)
•Storage temperature: -20° to 60° C (-4° to 140° F)
•Relative humidity: 5% to 90% (RH non-condensing)
•Length: ? 167 mm (6.57 in)
•Width: ? 77 mm (3.03 in)
•Depth: ? 56 mm (2.20 in)
•Unit weight: ? 274 g (9.66 oz)
•32-bit ARM Cortex-A9 RISC Microprocessor
•600MHz clock speed
•6 Gb (LPDDR2: 4 Gb, NAND Flash: 2 Gb) and 3 Gb (LPDDR2: 1 Gb, NAND
Flash: 2 Gb)
•4bit SDIO interface
•Up to 192Mbit/sec (24MByte/sec) in High-Speed SD mode 4bit data transfer
•Speed Class: SDHC Class 2, 4, 6 and 10
SPECIFICATIONS
V400m Plus 3G Terminal
28 V400M PLUS 3G & V400M BASES INSTALLATION GUIDE
VERI F O N E
CONF I DENTIAL
Display
SAM Card Reader
CTLS Reader
Magnetic Card
Reader
Primary Smart Card
Speaker
Communication
Battery Pack
•3.5” capacitive touch screen TFT 320 (RGB) x 480 (HVGA)
•Independent 20X x 13Y sensing for real time touch point reporting
•Supports signature capture by finger or stylus (5 mm)
•I2C interface for touch controller command set
•Primary SC reader and 2-SAMs
•Compatible with ISO7816-3, ISO7816-10 and EMV4.3 standards
•CTLS card operating in the RFID 13.56 MHz frequency band
•EMVCo, VISA, MasterCard and PBOC (qPBOC) approved
•Triple track (tracks 1, 2, 3), high coercivity, bi-directional
•Swipe speed at 10 IPS to 40 IPS
•Supports Hi/Low coercivity cards
•ISO 7816-3, 1.8 V, 3 V, 5 V
•Synchronous and Asynchronous cards
•EMV Approved
•Mono speaker and with an external CODEC (TI TLV320AIC3110)
Bluetooth
•BT class 1, 100 m range (line of sight)
•Supports BT v4.2
WiFi
•Supports 2.4 Ghz / 5 Ghz frequency channels
3G Radio
•GPRS/GSM Class 12
•UMTS/HSPA DL 7.2 Mbps, UL 5.7 Mbps
•Rating: 11.2 Wh (3.5 V DC, 2850 mAH)
•Meets IEEE1725 requirements
SPECIFICATIONS
V400m Bases
V400M PLUS 3G & V400M BASES INSTALLATION GUIDE 29
VERI F O N E
CONF I DENTIAL
Power Pack
Integrated Printer
Security
V400m Bases
Unit Power
Requirements
External
Dimensions
Weight
•Dual input charger to support charge through power pack or base station
•Supplied by an external universal-input 11 W power supply, compliant with
Energy Star VI.
•5 V 2.2 mAH Output
•100-240 V, 0.5 A, 50-60 Hz Input
•Printing voltage: 9 Volts
•Print Column Width: Option for printing 24/32/42 characters per line
•Supports 57 mm W x 40 mm D paper roll
•3DES encryption, Master/Session and DUKPT key management
•VeriShield file authentication
•PCI PED 4.0 approved
Charging Base
•Provides terminal charging on a mounted stand
Full-Feature Base
•Aside from charging, the FF Base provides:
•10/100M Ethernet
•56K modem
•LE Secure feature of BT v4.2 + All BT v4.1 feature
•USB host
•USB device
•Operating Power: 5 V DC, 2.2 A
•Length:
•Width:
•Depth:
•V400m Charging Base
•Unit weight: ? g ( oz)
•V400m FF Base
•Unit weight: ? g ( oz)
SPECIFICATIONS
V400m Bases
30 V400M PLUS 3G & V400M BASES INSTALLATION GUIDE
VERI F O N E
CONF I DENTIAL
Security •PCI 4.0 Compliant
This equipment complies with Part 68 of the FCC rules. Located on the
equipment is a label that contains, among other information, the ACTA
registration number and ringer equivalence number (REN.) If requested, this
information must be provided to the telephone company.
USOC Jack: RJ-11
REN: 0.1A
The REN is used to determine the quantity of devices which may be
connected to the telephone line. Excessive REN’s on the telephone line
may result in the devices not ringing in response to an incoming call. In
most, but not all areas, the sum of the REN’s should not exceed five (5.0).
To be certain of the number of devices that may be connected to the line, as
determined by the total REN’s contact the telephone company to determine
the maximum REN for the calling area.
This equipment cannot be used on the telephone company-provided coin
service. Connection to Party Line Service is subject to State Tariffs.
If this equipment causes harm to the telephone network, the telephone
company will notify you in advance that temporary discontinuance of service
may be required. If advance notice isn’t practical, the telephone company
will notify the customer as soon as possible. Also, you will be advised of
your right the file a complaint with the FCC if you believe it is necessary.
The telephone company may make changes in its facilities, equipment,
operations, or procedures that could affect the operation of the equipment.
If this happens, the telephone company will provide advance notice in order
for you to make the necessary modifications in order to maintain
uninterrupted service. Name VeriFone Inc. Address 1401, Aviation Blvd,
Lincoln CA 95648, USA Telephone 1-916-408-4900 Web site http://
www.verifone.com It is recommended that the customer install an AC surge
arrester in the AC outlet to which this device is connected. This is to avoid
damaging the equipment caused by local lightening strikes and other
electrical surges
VERI F O N E
CONF I DENTIAL
V400M PLUS 3G & V400M BASES INSTALLATION GUIDE 31
CHAPTER 4
Troubleshooting
Guidelines
This chapter lists typical malfunctions that may occur while operating a V400m
Plus 3G terminal or V400m Base and the appropriate corrective action. If the
problem persists – even after performing the outlined guidelines, or if the problem
is not described, contact your local Verifone representative for assistance.
Display Panel
Does Not Work
Use the following steps to check the display panel:
1Check all the cable connections.
2Check the device's AC outlet to be sure the outlet is supplying sufficient
power. Substitute the device's power pack with another power pack.
3The device's application program might not be loaded correctly. Download the
application program and try again.
4If the problem persists, contact your local Verifone representative.
Keypad Does
Not Respond
Use the following steps to check the keypad:
1Check the display panel. If there are no characters, or the wrong characters
are displayed, refer to Display Panel Does Not Work.
2If the problem persists, contact your local Verifone representative.
Transactions
Fail To Process
There are several possible reasons why the unit may not be processing
transactions. Use the following steps to troubleshoot failures.
Check Magnetic Card Reader
•Perform a test transaction using one or more different magnetic stripe cards to
ensure the problem is not a defective card.
•Ensure that you are swiping cards properly (see Magnetic Stripe Card
Reader).
•Process a transaction manually using the keypad instead of the card reader. If
the manual transaction works, the problem may be a defective card reader.
NOTE
The V400m Plus 3G terminal and V400m Base use a tamper-evident case and
contains no user-serviceable parts. Do not, under any circumstance, attempt to
disassemble the unit. Perform only those adjustments or repairs specified in this
guide. For all other services, contact your local Verifone service provider. Service
conducted by parties other than authorized Verifone representatives may void any
warranty.
TROUBLESHOOTING GUIDELINES
Transactions Fail To Process
32 V400M PLUS 3G & V400M BASES INSTALLATION GUIDE
VERI F O N E
CONF I DENTIAL
•If the problem persists, contact your local Verifone representative.
Check Smart Card Reader
•Perform a test transaction using several different smart cards to ensure the
problem is not a defective card.
•Ensure that the card is inserted correctly (see Magnetic Stripe Card Reader).
•Ensure the MSAM cards are properly inserted in the slots and are properly
secured (see MSAM, Micro SD and SIM Cards).
•If the problem persists, contact your local Verifone representative.
VERI F O N E
CONF I DENTIAL
V400M PLUS 3G & V400M BASES INSTALLATION GUIDE 33
CHAPTER 5
Service and Support
Maintenance
and Cleaning
The V400m Plus 3G & V400m Bases have no user-serviceable parts. Unless
otherwise instructed, do not, under any circumstances, attempt any service,
adjustments, or repairs on the unit. Disconnect power to the devices before
cleaning.
To clean the units, periodically use a clean cloth, slightly dampened with water
and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-
based cleaner. For best results, use a Verifone Cleaning Kit (refer to Accessories
and Documentation).
Service Returns For V400m Plus 3G & V400m Bases equipment failures that cannot be resolved
by your help desk or service department, contact one of the following hotlines for
product service and repair information:
•USA – Verifone Service and Support Group, 1-800-834-9133,
Monday - Friday, 8 A.M. - 7 P.M., EST
•International – Contact your Verifone representative
Before returning V400m Plus 3G & V400m Bases to Verifone, you must obtain a
Merchandise Return Authorization (MRA) number. The following procedure
describes how to return one or more V400m Plus 3G & V400m Bases for repair or
replacement (U.S. customers only).
1Gather the following information from the printed labels on the bottom of each
V400m Plus 3G & V400m Bases device to be returned:
•Product ID, including the model and part number. For example,
“M180-08x-xx-xxx-x”
CAUTION
Never use thinner, trichloroethylene, or ketone-based solvents – they can
deteriorate plastic or rubber parts.
Because the V400m Plus 3G & V400m Bases can be damaged by liquid, do not
spray cleaners or other solutions directly onto the keypad or display. Always apply
the cleaner to a cloth before cleaning the device.
NOTE
International customers, please contact your local Verifone representative for
assistance with your service, return, or replacement.
SERVICE AND SUPPORT
Service Returns
34 V400M PLUS 3G & V400M BASES INSTALLATION GUIDE
VERI F O N E
CONF I DENTIAL
•Serial number (S/N xxx-xxx-xxx)
Figure 20 Finding the Product ID and Serial Number
2Within the United States, call Verifone toll-free at 1-800-834-9133.
3Select the MRA option from the automated message. The MRA department is
open Monday–Friday, 8 A.M.–7 P.M., EST.
4Give the MRA representative the information gathered in Step 1.
If the list of serial numbers is long, you can fax the list, along with the
information gathered in Step 1, to the MRA department at 1-727-953-4172
(U.S.)
•Please address the fax clearly to the attention of the
“Verifone MRA Dept.”
•Include a telephone number where you can be reached, as well as your
fax number.
1
2
HARDWARE ID
SERVICE AND SUPPORT
Accessories and Documentation
V400M PLUS 3G & V400M BASES INSTALLATION GUIDE 35
VERI F O N E
CONF I DENTIAL
•You will be issued MRA number(s) and the fax will be returned to you.
5Describe the problem(s).
6Provide the shipping address where the repaired or replacement unit must be
returned.
7Keep a record of the following items:
•Assigned MRA number(s).
•The serial number assigned to the V400m Plus 3G & V400m Bases device
(located at the bottom of the unit.
•Shipping documentation, such as air bill numbers, used to trace the
shipment.
•Model(s) returned (model numbers are located on the bottom of the unit).
Accessories and
Documentation
Verifone produces accessories and documentation for the V400m Plus 3G &
V400m Bases. When ordering, please refer to the part number in the left column.
•Verifone Online Store at www.store.verifone.com
•USA – Verifone Customer Development Center, 1-800-Verifone (837-4366)
Monday - Friday, 7 A.M. - 5 P.M., MST
•International – Contact your Verifone representative
Cables Contact your local Verifone distributor to determine which cable fits your needs.
Base
NOTE
One MRA number must be issued for each V400m Plus 3G & V400m Bases unit
you return to Verifone, even if you are returning several of the same model.
CBL282-036-XX-A RS-232 cable (RJ45). Powered from Countertop (+12 V).
CBL282-006-01-B Cable, VX 820 Ethernet/RS232, Dongle 1.0 M
CBL435-005-02-A Ethernet and Mini-USB Dongle
CBL435-044-01-A Cable, USB/Ethernet/RS232, Dongle 1.0 M
M475-S02-00 V400m B Charging Base
M475-S02-08 V400m B Full-Function (FF) Base
SERVICE AND SUPPORT
Accessories and Documentation
36 V400M PLUS 3G & V400M BASES INSTALLATION GUIDE
VERI F O N E
CONF I DENTIAL
Power Supply
Cleaning Kit
Documentation
PWR475-010-01-A DC power pack (US)
BPK475-001-01-A Battery Pack (11.2 Wh, 3.85 V DC, 2890 mAh)
02746-01 Verifone Cleaning Kit
DOC475-001-EN V400m Plus 3G & V400m Bases Plus Certifications and
Regulations
DOC475-002-EN V400m Plus 3G & V400m Bases Quick Installation Guide
DOC475-004-EN V400m Plus 3G & V400m Bases Reference Guide
DOC475-006-EN V400m B-Charging Quick Installation Guide
DOC475-007-EN V400m B-FF Quick Installation Guide
DOC475-011-EN V400m B-Charging Certifications & Regulations Sheet
DOC475-021-EN V400m B-FF Certifications & Regulations Sheet
VERI F O N E
CONF I DENTIAL
V400M PLUS 3G & V400M BASES INSTALLATION GUIDE 37
APPENDIX A
Caution and
Warning
Messages
Products with UL/cUL certification should include French translations of Caution
and Warning notices. The following table lists all notices found in the document,
their location, and the equivalent French translations.
Table 4 Caution and Warning Messages
Notice Chapter Page English Text French Text
Warning Setup page
13
For safety, do not string cables or
cords across a walkway.
Par mesure de sécurité, ne pas les câbles de
chaîne ou de cordons à travers une
passerelle.
Caution Setup page
14
This unit is not waterproof or
dustproof, and is intended for
indoor use only. Any damage to
the unit from exposure to rain or
dust can void any warranty.
Cet appareil n'est pas étanche ou à la
poussière, et est destiné à une utilisation en
intérieur. Tout dommage à l'unité de
l'exposition à la pluie ou à la poussière peut
annuler la garantie.
Caution Setup page
14,
Using an enclosed metal frame or
mount may negatively affect
contactless performance.
L'utilisation d'un cadre métallique fermé ou de
montage peut affecter négativement contact
performance.
Warning Setup page
14
Due to risk of electrical shock or
terminal damage, do not use the
terminal near water, including a
bathtub, wash bowl, kitchen sink
or laundry tub, in a wet basement,
or near a swimming pool. Also,
avoid using this product during
electrical storms. Avoid locations
near electrical appliances or other
devices that cause excessive
voltage fluctuations or emit
electrical noise (for example, air
conditioners, neon signs,
highfrequency or magnetic
security devices, or electric
motors).
Du fait d'un risque d'électrocution ou d'une
détérioration du terminal, ne pas utiliser cet
équipement près d'une source d'eau, par
exemple près d'une baignoire, d'un lavabo,
d'un évier de cuisine ou d'un bac de lavage,
dans un sous-sol humide ou à proximité d'une
piscine. De même, éviter d’utiliser ce produit
lors des orages provoquant des coupures
électriques.Éviter de placer le terminal à
proximité d’appareils électriques ou autres
unités pouvant entraîner des fluctuations de
tension importantes ou des interférences
électriques, tels que les climatiseurs,
enseignes au néon, dispositifs de sécurité à
haute fréquence ou équipements électriques.
Caution Setup page
15
This device is a secure product
and any tampering can cause it to
cease to function or operate in an
unsecured manner.
Cet appareil est un produit sûr et toute
manipulation peut l'amener à cesser de
fonctionner ou fonctionner de manière non
sécurisée.
Caution and Warning Messages
38 V400M PLUS 3G & V400M BASES INSTALLATION GUIDE
VERI F O N E
CONF I DENTIAL
Warning Setup page
16
Do not use a unit that has been
tampered with or otherwise
damaged. This unit comes
equipped with tamper-evident
label. If a label or component
appears damaged, immediately
notify the shipping company and
your Verifone representative or
service provider.
Ne pas utiliser un appareil qui a été altéré ou
endommagé. Cet appareil est équipé
d'étiquette d'inviolabilité. Si une étiquette ou
d'un composant semble être endommagé, en
aviser immédiatement la compagnie maritime
et votre représentant Verifone ou prestataire
de services.
Caution Setup page
16
Observe standard precautions in
handling electrostatically sensitive
devices. Electrostatic discharges
can damage the equipment.
Verifone recommends using a
grounded anti-static wrist strap.
Respecter les précautions standard dans la
manipulation d'appareils sensibles aux
décharges électrostatiques. Les décharges
électrostatiques peuvent endommager le
matériel. Verifone recommande d'utiliser un
bracelet anti-statique à la terre.
Caution Setup page
19
Using an incorrectly rated power
supply can damage the unit or
cause it not to work properly. Use
only a power pack with VPN
PWR435-001-01-A.
Caution Setup page
20
Do not plug the power pack into
an outdoor outlet or operate the
terminal outdoors. Disconnecting
power during a transaction can
cause transaction data files not
yet stored in memory to be lost.
Warning Setup page
21
Turn off or unplug the terminal
when connecting or disconnecting
the device to avoid device
memory corruption and data loss.
Refer to the controlling device
instructions for any terminal-
specific warnings.
Éteignez ou débranchez le terminal pour
connecter ou déconnecter le dispositif pour
éviter la corruption de la mémoire de
l'appareil et la perte de données. Reportez-
vous aux instructions de l'appareil de contrôle
pour tous les avertissements spécifiques au
terminal.
Caution Setup page
23
Leave the smart card in the card
reader until the transaction is
completed. Premature removal
can void the transaction.
Table 4 Caution and Warning Messages (continued)
Notice Chapter Page English Text French Text
Caution and Warning Messages
V400M PLUS 3G & V400M BASES INSTALLATION GUIDE 39
VERI F O N E
CONF I DENTIAL
Warning Setup page
21
Incorrect power sequence may
degrade the SoC Host port.
Caution Service
and
Support
page
33
Never use thinner,
trichloroethylene, or ketone-
based solvents – they can
deteriorate plastic or rubber parts.
Because this device can be
damaged by liquid, do not spray
cleaners or other solutions
directly onto the keypad or
display. Always apply the cleaner
to a cloth before cleaning the
device.
N'utilisez jamais de diluant, le trichloréthylène
ou des solvants cétoniques - ils peuvent
détériorer les pièces en plastique ou en
caoutchouc. Parce que cet appareil peut être
endommagé par un liquide, ne pas vaporiser
de nettoyage ou d'autres solutions
directement sur le clavier ou l'écran. Toujours
appliquer le nettoyant sur un chiffon avant de
nettoyer l'appareil.
Table 4 Caution and Warning Messages (continued)
Notice Chapter Page English Text French Text
