Contents
User Manual
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| Document ID | 3245823 |
| Application ID | ND0bPH1xHEJK9cRSNOeQhg== |
| Document Description | User Manual |
| Short Term Confidential | No |
| Permanent Confidential | No |
| Supercede | No |
| Document Type | User Manual |
| Display Format | Adobe Acrobat PDF - pdf |
| Filesize | 144.7kB (1808721 bits) |
| Date Submitted | 2017-01-04 00:00:00 |
| Date Available | 2017-01-04 00:00:00 |
| Creation Date | 2016-12-09 12:46:01 |
| Producing Software | Acrobat Distiller 9.0.0 (Windows) |
| Document Lastmod | 2016-12-22 09:38:41 |
| Document Title | V400m Plus 3G & V400m Bases (VPN DOC475-003-EN-A) Revision A.1 |
| Document Creator | FrameMaker 9.0(Foxit Advanced PDF Editor) |
| Document Author: | Verifone Product Documentation (VPD) |
V400m Plus 3G & V400m Bases Installation Guide O T VNF Verifone Part Number DOC475-003-EN-A, Revision A.1 V400m Plus 3G & V400m Bases Installation Guide © 2016 Verifone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of Verifone, Inc. The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program before placing the software into productive use. This document, including without limitation the examples and software programs, is supplied “As-Is.” Verifone and the Verifone logo are registered trademarks of Verifone. Other brand names or trademarks associated with Verifone’s products and services are trademarks of Verifone, Inc. All other brand names and trademarks appearing in this manual are the property of their respective holders. Product Warranty For product warranty information, visit http://www.verifone.com/terms. Comments? Please e-mail all comments on this document to your local Verifone Support Team. Verifone Inc. 1-800-Verifone www.verifone.com Verifone Part Number DOC475-003-EN-A, Revision A.1 CONTENTS P R EF AC E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Guide Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . O T VNF C HA P TE R 1 Overview V400m Plus 3G . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Front Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Back Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 V400m Bases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 V400m Charging Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 V400m Full-Function Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Exceptional Ease of Use and Ergonomics . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Critical Security Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 C HA P TE R 2 Setup Selecting Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Contactless Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PIN Protection Measures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ensuring User Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Unpacking Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . MSAM, Micro SD and SIM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accessing Card Compartments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Changing or Installing MSAMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Changing or Installing a Micro SD Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . Changing or Installing a SIM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Loading Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . USB Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cable Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Direct USB Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Powered USB Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cable Connections Using the Full-Function Base . . . . . . . . . . . . . . . . . . . . Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Magnetic Stripe Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Contactless Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Optional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Full-Function Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Charging Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Periodic Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 14 14 14 15 15 16 16 16 17 18 19 19 20 21 21 21 22 23 24 24 25 25 25 26 V400M PLUS 3G & V400M BASES INSTALLATION GUIDE C H AP T ER 3 Specifications V400m Plus 3G Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Unit Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . External Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Weight. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . SD Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . SAM Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . CTLS Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Primary Smart Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Speaker. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Battery Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Integrated Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . V400m Bases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Unit Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . External Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Weight. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . O T VNF 27 27 27 27 27 27 27 27 28 28 28 28 28 28 28 28 29 29 29 29 29 29 29 30 C H AP T ER 4 Troubleshooting Display Panel Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Guidelines Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Transactions Fail To Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 C H AP T ER 5 Service and Support Maintenance and Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Caution and Warning Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . V400M PLUS 3G & V400M BASES INSTALLATION GUIDE 33 35 35 35 36 36 36 37 PREFACE This guide is the primary source of information for setting up and installing the V400m Plus 3G and V400m Bases. The installation should be performed by professional staffs from Verifone. Audience Organization This guide provides simple descriptions of the product features and information for installing and configuring the V400m Plus 3G terminal and the V400m Charging and Full-Function Bases. This guide is organized as follows: O T VNF Chapter 1, Overview. Provides an overview of a V400m Plus 3G & V400m Bases. Chapter 2, Setup. Explains how to set up and install the V400m Plus 3G & V400m Bases and establish connections with other devices. Chapter 3, Specifications. Discusses the power requirements and dimensions of the V400m Plus 3G & V400m Bases. Chapter 4, Troubleshooting Guidelines. Provides troubleshooting tips. Chapter 5, Service and Support. Provides information on contacting your Verifone service provider, ordering accessories or documentation from Verifone, and maintaining the V400m Plus 3G & V400m Bases. Related Documentation Appendix A, Caution and Warning Messages. Shows the UL/cUL certificationcompliant translations of all Warning and Caution messages in this installation guide. To learn more about the V400m Plus 3G and V400m Bases, please refer to the following documents and their associated Verifone Part Numbers (VPN): V400m Plus 3G Certifications and Regulations VPN DOC475-001-EN V400m Plus 3G Quick Installation Guide VPN DOC475-002-EN V400m Plus 3G Reference Guide VPN DOC475-004-EN V400m B-Charging Quick Installation Guide VPN DOC475-006-EN V400m B-FF Quick Installation Guide VPN DOC475-007-EN V400m B-Charging Certifications & Regulations Sheet VPN DOC475-011-EN V400m B-FF Certifications & Regulations Sheet VPN DOC475-021-EN V400M PLUS 3G & V400M BASES INSTALLATION GUIDE P REFACE Guide Conventions Guide Conventions Please refer to the following document conventions for quickly identifying special formatting. Table 1 describes these conventions and provides examples of their use. Table 1 Convention Meaning Example Blue Text in blue indicates terms that are cross-references. See Guide Conventions. Italics Italic typeface indicates book titles or emphasis. You must not use this unit underwater. The pencil icon is used to highlight important information. RS-232-type devices do not work on the V400m Plus 3G & V400m Bases communication port. NOTE Document Conventions O T VNF CAUTION The caution symbol indicates hardware or software failure, or loss of data. The unit is not waterproof or dustproof, and is intended for indoor use only. WARNING The lightning symbol is used as a warning when bodily injury might occur. Due to risk of shock do not use the unit near water. Acronym Definitions Please refer to Table 2 for the acronyms used in this manual. Table 2 Acronym Definitions Acronym Definitions 3DES Triple Data Encryption Algorithm AC Alternating Current ANSI American National Standards Institute cUL Underwriters' Laboratories of Canada DC Direct Current DUKPT Derived Unique Key Per Transaction Method as defined in the VISA’s POS Equipment Requirement: PIN processing and Data Authentication, International Version 1.0, August 1988 ECR Electronic Cash Register EMV Europay, MasterCard, and Visa ISO International Organization for Standardization MRA Merchandise Return Authorization MSAM Multiple Secure Access Module LAN Local Area Network LCD Liquid Crystal Display LED Light-Emitting Diode PED PIN Entry Device V400M PLUS 3G & V400M BASES INSTALLATION GUIDE P REFACE Guide Conventions Table 2 Acronym Definitions (continued) Acronym Definitions PIN Personal Identification Number POS Point-of-Sale RS-232 Recommend Standard number 232 SAM Secure Access Module SD Secure Digital UL Underwriters Laboratories USB Universal Serial Bus VPN Verifone Part Number O T VNF V400M PLUS 3G & V400M BASES INSTALLATION GUIDE P REFACE Guide Conventions O T VNF V400M PLUS 3G & V400M BASES INSTALLATION GUIDE CHAPTER 1 Overview This chapter describes the features of the V400m Plus 3G and the V400m Bases. V400m Plus 3G The V400m Plus 3G is Verifone’s next generation integrated retail PINpad device. Its touchscreen functionality and sophisticated design is perfect for high-end retail establishments. O T VNF The V400m Plus 3G is a consumer-facing handheld device. It can also be fixmounted in some integrated retail scenarios. The product’s design is equally appealing as a handheld PINpad and robust enough to look and function appropriately in a fixed mount setting. THERMAL PRINTER TOUCHSCREEN DISPLAY AND CTLS AREA SECURE KEYPAD MAGNETIC STRIP READER CANCEL KEY BACKSPACE KEY SMART CARD READER Figure 1 ENTER KEY V400m Plus 3G Front Front Functions The V400m Plus 3G includes the following features: • Capacitive touch LCD display and CTLS tap area • Smart card reader • Magnetic card reader • Integrated thermal printer • Secure keypad supporting 3x5 matrix containing 0-9, *, #, Cancel, Backspace/ Clear, and Enter keys. • Dual-function Backspace/Clear key. • Customer-entry for Cancel and Enter keys. V400M PLUS 3G & V400M BASES INSTALLATION GUIDE O VERVIEW V400m Bases Back Functions After removing the rear cover and battery, the underside of the V400m Plus 3G shows the following: CHARGING STAND PORT MICRO SD SLOT MSAM SLOTS SIM SLOTS O T VNF Figure 2 V400m Bases POWER PORT USB PORT SPEAKER V400m Plus 3G Underside • A Micro SD slot • Dual MSAM slots to support stored-value card programs or other merchant card requirements • Dual SIM Card compartments The V400m Base provides a stable mounted platform for the V400m Plus 3G terminal. The Base comes in two versions: • V400m B Charging • V400m B Full-Function (FF) The Charging Base supports charging only with no communication functionality. The FF Base supports several connectivity options and provides serial connection for peripherals (like ECR, check reader, barcode reader, etc.). The USB host port is for maintenance purposes and supports a USB flash drive. 10 V400M PLUS 3G & V400M BASES INSTALLATION GUIDE O VERVIEW Features and Benefits V400m Charging The Charging Base accomodates and supplies power to the V400m Plus 3G Base portable terminal. TERMINAL CHARGING POINTS O T VNF EXTERNAL POWER PORT Figure 3 V400m Charging Base, Front and Rear V400m Full- The FF Base supports any failover communication via dial up and Ethernet Function Base connections. The failover will be supported in all network interfaces available in a terminal. TERMINAL CHARGING POINTS TELEPHONE PORT ON/OFF POWER BUTTON USB HOST PORT USB DEVICE PORT RS232 PORT Figure 4 ETHERNET PORT EXTERNAL POWER PORT V400m FF Base, Front and Rear The FF Base supports a minimum of seven simultaneous terminal connections via Bluetooth (BT) as well as the following: Features and Benefits • 10/100M Ethernet • 56K modem • USB host • USB device The V400m Plus 3G terminal and V400m Bases provide the following functionality: V400M PLUS 3G & V400M BASES INSTALLATION GUIDE 11 O VERVIEW Features and Benefits Exceptional Ease of • Use and • Ergonomics • 12 Battery-powered for mobility and portable operation. Integrated thermal printer for fast transaction processing. • Large, hard-rubber keys provide improved tactile feedback. • 3.5” capacitive touch screen display. • 3G-, WiFi-, and Bluetooth-capabale. • Intuitive keypad interface simplify training and reduce support requests. • Connects with most POS payment terminals, PCs, and ECRs. • Supports payment transactions in a variety of payment environments. • Rugged and reliable design absorbs hard knocks found at point-of-sale counters. • Sleek and stylish shape occupies minimal counter space. • Bold, ergonomic design fits comfortably in the palm of a hand. • Optional Charging or Full-Function Bases expand functionality while providing a stable, battery-charging platform. O T VNF Critical Security • Protection Touch screen enables easy menu control and signature capture. Offers a choice of Master/Session or DUKPT key-management methods to protect PIN-based transactions. • Offers secure, reliable PIN input for expanding range of PIN-based transactions. • PCI 4.x-compliant for secure solutions, meeting the PED standard. • Meets ISO and ANSI standards for PIN encryption, key management, and MAC. • Key injection simplified and secured with Verifone’s SecureKit key loading software. V400M PLUS 3G & V400M BASES INSTALLATION GUIDE CHAPTER 2 Setup This chapter describes the setup procedure for the V400m Plus 3G & V400m Bases, in the following sections: • Selecting Location • PIN Protection Measures • Unpacking Shipping Carton • MSAM, Micro SD and SIM Cards • Loading Printer Paper • Power Supply • Cable Connections • Smart Card Reader • Magnetic Stripe Card Reader • Contactless Transactions • Optional Accessories • Periodic Inspection O T VNF Selecting Location Use the following guidelines to select the best location for the V400m Plus 3G & V400m Bases device. To Select a Location Choose a location convenient for both merchant and client: • Far from heavy metal objects, • A flat support surface such as a countertop or a table, • Near a power outlet and the terminal or computer that connects to the V400m Plus 3G & V400m Bases. WARNING For safety, do not string cables or cords across a walkway. Environmental • Factors • Do not use the unit where there is high heat, dust, humidity, moisture, or caustic chemicals or oils. Keep the unit away from direct sunlight and anything that radiates heat, such as a stove or a motor. V400M PLUS 3G & V400M BASES INSTALLATION GUIDE 13 S ETUP PIN Protection Measures • CAUTION The V400m Plus 3G & V400m Bases is not waterproof or dustproof and is intended for indoor use only. Any damage to the unit from exposure to rain or dust can void any warranty. Electrical • Considerations • • WARNING Do not use the V400m Plus 3G & V400m Bases outdoors. Avoid using this product during electrical storms. Do not use the V400m Plus 3G & V400m Bases unit near water or in moist conditions. Disconnect the device from its POS terminal before cleaning. Due to risk of electrical shock or terminal damage, do not use the terminal near water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool. Also, avoid using this product during electrical storms. Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, neon signs, high frequency or magnetic security devices, or electric motors). O T VNF Contactless Avoid having metallic objects in proximity of the contactless antenna. If you need Considerations to mount the terminal to vertical or inclined surfaces, use a flat, non-metallic mounting plate. CAUTION PIN Protection Measures Using an enclosed metal frame or mount may negatively affect contactless performance Use the following techniques to provide effective screening of PIN-entry devices (PEDs) during the PIN entry process. You can use these methods in combination, although in some cases a single method might suffice. • 14 Position the terminal on the check-in stand in such a way as to block visual observation of the PIN-entry process. Examples include: • Visual shields designed into the check-in stand. The shields may be solely for shielding purposes, or may be part of the general check stand design. • Position the PED so that it is angled in such a way that PIN spying is difficult. • Install the PED on an adjustable stand that allows consumers to swivel the terminal sideways and/or tilt it forwards/backwards to a position that makes visual observation of the PIN-entry process difficult. • Position in-store security cameras so that the PIN-entry keypad is not visible. V400M PLUS 3G & V400M BASES INSTALLATION GUIDE S ETUP Unpacking Shipping Carton The following table describes the two preferred mounting methods and the recommended measures to protect from PIN capture in four observation corridors: Table 3 Mounting Methods and Protection Measures Customer in Queue Customers Elsewhere On-site Cameras Use signage behind the PED Install so that customer is between PED and next in queue No action needed Do not install within view of cameras No action needed Install so that customer is between PED and next in queue No action needed Do not install within view of cameras Method Cashier Countertop without stand Countertop with stand O T VNF Verifone also recommends instruction of the cardholder regarding safe PIN-entry. This can be done with a combination of: • Signage on the PED • Prompts on the display, possibly with a click-through screen • Literature at the point of sale • A logo for safe PIN-entry process. Ensuring User To protect users’ privacy when they enter their personal identification number Privacy (PIN), the area of visibility should be no larger than a cone taken from the number Unpacking Shipping Carton 5 key at an angle of 45° and covering an area of 270° directly in front of the user. Carefully inspect the shipping carton and its contents for possible tampering or damage. 1 Remove the V400m Plus 3G & V400m Bases unit from the shipping carton. The standard package contains the PIN pad, power pack, battery, and printer paper roll. Refer Accessories and Documentation to for more information about V400m Plus 3G & V400m Bases related accessories. CAUTION This device is a secure product and any tampering can cause it to cease to function or operate in an unsecured manner. 2 Remove any protective plastic wrap and place the unit on a table or countertop. 3 Remove the clear protective film from the display. V400M PLUS 3G & V400M BASES INSTALLATION GUIDE 15 S ETUP MSAM, Micro SD and SIM Cards 4 Replace all the packing materials, close the lid, and save the carton for repacking or moving the V400m Plus 3G & V400m Bases unit in the future. WARNING MSAM, Micro SD and SIM Cards Do not use a unit that has been tampered with or otherwise damaged. This unit comes equipped with tamper-evident label. If a label or component appears damaged, immediately notify the shipping company and your Verifone representative or service provider. You may need to install or replace the multiple security access module (MSAM), Micro Secure Digital (SD) and Subscriber Identity Module (SIM) cards. Accessing Card Use the following procedure in order to access the cardholder compartment. Compartments 1 Place the terminal face down on a soft and clean surface to protect the lens O T VNF from scratches. 2 Slide to unlock and lift the compartment cover. 3 Remove the battery to access the MSAM cardholders. CAUTION Figure 5 How to Access Cardholders Observe standard precautions in handling electrostatically sensitive devices. Electrostatic discharges can damage the equipment. Verifone recommends using a grounded anti-static wrist strap. Changing or To change or install MSAM cards: Installing MSAMs 1 Use steps 1 to 3 of Accessing Card Compartments to get to the MSAM cardholder. NOTE The V400m Plus 3G & V400m Bases supports two MSAM cards in a side-by-side configuration. 2 Unlock the cardholder and turn upwards to allow the insertion or removal of cards. 16 V400M PLUS 3G & V400M BASES INSTALLATION GUIDE S ETUP MSAM, Micro SD and SIM Cards 3 Remove the old card, if any and install the MSAM card by carefully sliding it into the slot (with the gold contacts facing outward) until fully inserted. O T VNF Figure 6 Inserting MSAM Card 4 Turn the cardholder back in place and slide the cover to lock the cardholder. 5 If you are finished replacing or inserting cards, replace the battery and terminal rear cover. Lock the cover by sliding the tab to the left. Changing or To change or install a Micro SD card: Installing a Micro 1 Follow steps 1 to 3 of Accessing Card Compartments to get to the Micro SD SD Card cardholder. Figure 7 Inserting Micro SD Card 2 Unlock the cardholder and turn upwards to allow the insertion or removal of cards. 3 Remove the old card, if any and insert the Micro SD card carefully into the cardholder (with the gold contacts facing outward) and turn the cardholder back in place. 4 Slide the cover to lock the cardholder closed. V400M PLUS 3G & V400M BASES INSTALLATION GUIDE 17 S ETUP MSAM, Micro SD and SIM Cards 5 If you are finished replacing or inserting cards, replace the battery and terminal rear cover. Lock the cover by sliding the tab to the left. Changing or To change or install a SIM card: Installing a SIM 1 Follow steps 1 to 3 of Accessing Card Compartments to get to the SIM Card cardholder. O T VNF Figure 8 NOTE Inserting SIM Card The V400m Plus 3G & V400m Bases supports two SIM cards in a side-by-side configuration. 2 Push in the old SIM card, if any, to release it from the slot. 3 Carefully insert the new SIM card carefully into the slot facedown (with the gold contacts facing downward). 4 If you are finished replacing or inserting cards, replace the battery and terminal rear cover. Lock the cover by sliding the tab to the left. 18 V400M PLUS 3G & V400M BASES INSTALLATION GUIDE S ETUP Loading Printer Paper Loading Printer Paper Use the following steps to load a roll of 57mm x 40mm thermal printer paper into the compartment. 1 Unlock the paper compartment by pulling up the latch and swinging the door downwards. O T VNF Figure 9 Opening Printer Paper Door 2 Load the paper roll as shown in Figure 10, with the edge of the paper on the top of the roll. Figure 10 Procedure for Loading Paper Roll 3 Pull a length of paper up over the serrated cutter and close the compartment door. CAUTION Power Supply Before processing transactions in battery mode, make sure you have more than 10% battery life. Do not risk losing transaction data or printing capabilities, connect the terminal to the power pack if battery level is below 10%. Not all configurations and device contexts require the use of a power supply – Verifone ships power supply with the terminal as required. Contact your Verifone representative If you have changed the context in which the terminal is used or have questions about which power supply should be used. CAUTION Using an incorrectly rated power supply can damage the unit or cause it not to work properly. Use only a power pack with VPN PWR475-010-01-A (see Service and Support for detailed power supply specifications). V400M PLUS 3G & V400M BASES INSTALLATION GUIDE 19 S ETUP Power Supply Disconnect the power pack cord from the power outlet before connecting a power supply. Connect and route all cables between the terminal, ECR, and PC before plugging the power pack cord into a wall outlet or surge protector. O T VNF Figure 11 WARNING NOTE Connecting the Power Pack Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. Disconnecting power during a transaction can cause transaction data files not yet stored in memory to be lost. Verifone recommends installing a power surge protector to protect against possible damage caused by lightning strikes and electrical surges. When the terminal has power and an application is loaded, the application starts after the initial Verifone copyright screen and displays a unique copyright screen. If no application is loaded, DOWNLOAD NEEDED appears on the display after the initial Verifone copyright screen. USB Power Supply V400m Plus 3G & V400m Bases can be powered with 5 V supply from USB port (5 V at 200 mAh) with the following power-saving conditions controlled by the OS: 20 • Micro-processor operating frequency is set to 300 MHz in CTLS mode. • Switch off multi-media playback function when CTLS payment mode is activated. • Reduce audio output volume. • Reduce LCD backlight intensity to 30%. • Switch off keypad backlight. • BT and WiFi functions. V400M PLUS 3G & V400M BASES INSTALLATION GUIDE S ETUP Cable Connections Cable The V400m Plus 3G & V400m Bases has a couple of USB cabling scenarios: Connections • Direct USB Connection • WARNING Powered USB Connection Turn off or unplug the terminal when connecting or disconnecting the device to avoid device memory corruption and data loss. Refer to the controlling device instructions for any terminal-specific warnings. Direct USB Similarly, a USB cable (VPN - CBL282-038-XX-A) is required in standard USB Connection environments. For this cable option, the host end has a molded housing which exposes the standard USB plug. O T VNF !CTUAL UAL AL ILLUSTRATION IILLU USTRATION TO FOLLOW LLOW Figure 12 Connecting to USB-Based Host Powered USB A Powered USB cable allows for devices to obtain power through their USB host Connection instead of requiring an independent power supply or external AC adapter. Connect the cable (VPN - CBL282-033-01-A) to the V400m Plus 3G & V400m Bases and plug the male USB connector into the corresponding USB port of the connecting device. !CTUAL UAL AL ILLUSTRATION IILLU USTRATION TO FOLLOW LLOW Figure 13 NOTE Connecting to USB-Based Host via PoweredUSB. There are two variants of PoweredUSB, one with 12 V DC output and another with 24 V DC. The V400m Plus 3G & V400m Bases only supports 12 V DC option. WARNING Incorrect power sequence may degrade the SoC Host port. V400M PLUS 3G & V400M BASES INSTALLATION GUIDE 21 S ETUP Cable Connections Cable Connections To connect the terminal to other devices via Ethernet, RS-232, and USB use the Using the Full- V400m Full-Function (FF) Base that provides a standard RJ-45 LAN socket, RSFunction Base 232 port, a mini-USB port, and a standard DC jack for an external power connection. O T VNF Figure 14 22 Full-Function Base, Front and Rear View The Full-Function Base features the following: Cable Configuration Ethernet port RJ-45 socket (for connecting PINPad to LAN infrastructure) RS232 port RS232 socket (for connecting PINPad to LAN infrastructure), MOD-8 socket, Mini USB & DC-in jack USB ports Mini USB and type A USB V400M PLUS 3G & V400M BASES INSTALLATION GUIDE S ETUP Smart Card Reader Smart Card Reader The smart card transaction procedure can vary depending on the application. Verify the proper procedure with your application provider before performing a smart card transaction. O T VNF Figure 15 Using the Smart Card Reader Conducting a Smart To conduct a smart card transaction: Card Transaction 1 Position the smart card with the gold contacts facing upward. CAUTION 2 Insert the card into the smart card reader slot in a smooth, continuous motion until it seats firmly. 3 Remove the card when the display indicates the transaction is completed. Leave the smart card in the card reader until the transaction is completed. Premature removal can void the transaction. V400M PLUS 3G & V400M BASES INSTALLATION GUIDE 23 S ETUP Magnetic Stripe Card Reader Magnetic Stripe Card Reader The V400m Plus 3G & V400m Bases has a magnetic card reader that uses a triple track stripe reader. This gives the unit greater reliability over a wide range of swipe speeds and operating environments. OR O T VNF Figure 16 Using the Magnetic Stripe Card Reader Conducting a Credit/ To conduct a credit or debit card transaction: Debit Card Transaction 1 Position a magnetic card with the stripe facing the keypad. Contactless Transactions 2 Swipe it through the magnetic card reader downwards or upwards. The reader can read the card from either direction. The V400m Plus 3G & V400m Bases supports contactless transactions through an integrated contactless module. The terminal only becomes active for contactless smart card transactions when initialized by an application. Figure 17 24 Contactless Transaction V400M PLUS 3G & V400M BASES INSTALLATION GUIDE S ETUP Optional Accessories Performing To perform a contactless smart card transaction: Contactless Transactions 1 Gently tap the card onto or hold the card (within 4 cm) against the surface of the display. 2 An activated LED visual on the display accompanied by a short beeping sound indicates a successful transaction. Optional Accessories These accessories can be used to further enhance the device’s functionality. See Accessories and Documentation for additional information. Full-Function Base The Full-Function Base (VPN M475-S02-08) provides Bluetooth (BT) v4.2 as well as All BT v4.1 features. It also supplies power, Dial up, Ethernet, USB Host and USB Device, plus powered RS232 connection. O T VNF TELEPHONE USB PORT DEVICE PORT Figure 18 USB NETWORK HOST PORT PORT RS232 PORT V400m FF Base Connections Charging Base The Charging Base (VPN M475-S02-00) provides a stable mount plus power charging for the V400m Plus 3G terminal. Figure 19 V400m Charging Base Power Connection V400M PLUS 3G & V400M BASES INSTALLATION GUIDE 25 S ETUP Periodic Inspection Periodic Inspection NOTE 26 Periodically inspect the terminal for possible tampering. Signs of tampering may include: • Wires protruding from the device. • Foreign objects inserted into the smart card or mag stripe slot. • Signs of damage to the tamper-evident label. • Warning message on the device display. If any device is found in tamper state, please remove it immediately from service. Keep it available for potential forensic investigation, and notify your company security officer and your local Verifone representative or service provider. For more information on contacting Verifone, refer to Service and Support. O T VNF V400M PLUS 3G & V400M BASES INSTALLATION GUIDE CHAPTER 3 Specifications This chapter discusses power requirements, dimensions, and other specifications of the V400m Plus 3G & V400m Bases devices. V400m Plus 3G Terminal O T VNF Unit Power Requirements • Operating Power: 5 V DC, 2.2 A Temperature • Operating temperature: -5° to 50° C (23° to 122° F) • Storage temperature: -20° to 60° C (-4° to 140° F) Humidity • Relative humidity: 5% to 90% (RH non-condensing) External Dimensions • Length: • Width: ? 77 mm (3.03 in) • Depth: ? 56 mm (2.20 in) Weight • Unit weight: Processor • 32-bit ARM Cortex-A9 RISC Microprocessor • 600MHz clock speed Memory • 6 Gb (LPDDR2: 4 Gb, NAND Flash: 2 Gb) and 3 Gb (LPDDR2: 1 Gb, NAND Flash: 2 Gb) SD Memory • 4bit SDIO interface • Up to 192Mbit/sec (24MByte/sec) in High-Speed SD mode 4bit data transfer • Speed Class: SDHC Class 2, 4, 6 and 10 ? 167 mm (6.57 in) ? 274 g (9.66 oz) V400M PLUS 3G & V400M BASES INSTALLATION GUIDE 27 S PECIFICATIONS V400m Plus 3G Terminal Display SAM Card Reader CTLS Reader 3.5” capacitive touch screen TFT 320 (RGB) x 480 (HVGA) • Independent 20X x 13Y sensing for real time touch point reporting • Supports signature capture by finger or stylus (5 mm) • I2C interface for touch controller command set • Primary SC reader and 2-SAMs • Compatible with ISO7816-3, ISO7816-10 and EMV4.3 standards • CTLS card operating in the RFID 13.56 MHz frequency band O T VNF Magnetic Card Reader Primary Smart Card • Speaker Communication • EMVCo, VISA, MasterCard and PBOC (qPBOC) approved • Triple track (tracks 1, 2, 3), high coercivity, bi-directional • Swipe speed at 10 IPS to 40 IPS • Supports Hi/Low coercivity cards • ISO 7816-3, 1.8 V, 3 V, 5 V • Synchronous and Asynchronous cards • EMV Approved • Mono speaker and with an external CODEC (TI TLV320AIC3110) Bluetooth • BT class 1, 100 m range (line of sight) • Supports BT v4.2 WiFi • Supports 2.4 Ghz / 5 Ghz frequency channels 3G Radio Battery Pack 28 • GPRS/GSM Class 12 • UMTS/HSPA DL 7.2 Mbps, UL 5.7 Mbps • Rating: 11.2 Wh (3.5 V DC, 2850 mAH) • Meets IEEE1725 requirements V400M PLUS 3G & V400M BASES INSTALLATION GUIDE S PECIFICATIONS V400m Bases Power Pack • Dual input charger to support charge through power pack or base station • Supplied by an external universal-input 11 W power supply, compliant with Energy Star VI. Integrated Printer • 5 V 2.2 mAH Output • 100-240 V, 0.5 A, 50-60 Hz Input • Printing voltage: 9 Volts • Print Column Width: Option for printing 24/32/42 characters per line • Supports 57 mm W x 40 mm D paper roll O T VNF Security V400m Bases • 3DES encryption, Master/Session and DUKPT key management • VeriShield file authentication • PCI PED 4.0 approved Charging Base • Provides terminal charging on a mounted stand Full-Feature Base • Aside from charging, the FF Base provides: • 10/100M Ethernet • 56K modem • LE Secure feature of BT v4.2 + All BT v4.1 feature • USB host • USB device Unit Power Requirements • Operating Power: External Dimensions • Length: • Width: • Depth: • V400m Charging Base Weight • • Unit weight: 5 V DC, 2.2 A ? g ( oz) V400m FF Base • Unit weight: ? g ( oz) V400M PLUS 3G & V400M BASES INSTALLATION GUIDE 29 S PECIFICATIONS V400m Bases Security • PCI 4.0 Compliant This equipment complies with Part 68 of the FCC rules. Located on the equipment is a label that contains, among other information, the ACTA registration number and ringer equivalence number (REN.) If requested, this information must be provided to the telephone company. USOC Jack: RJ-11 REN: 0.1A The REN is used to determine the quantity of devices which may be connected to the telephone line. Excessive REN’s on the telephone line may result in the devices not ringing in response to an incoming call. In most, but not all areas, the sum of the REN’s should not exceed five (5.0). To be certain of the number of devices that may be connected to the line, as determined by the total REN’s contact the telephone company to determine the maximum REN for the calling area. This equipment cannot be used on the telephone company-provided coin service. Connection to Party Line Service is subject to State Tariffs. If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. If advance notice isn’t practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right the file a complaint with the FCC if you believe it is necessary. The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advance notice in order for you to make the necessary modifications in order to maintain uninterrupted service. Name VeriFone Inc. Address 1401, Aviation Blvd, Lincoln CA 95648, USA Telephone 1-916-408-4900 Web site http:// www.verifone.com It is recommended that the customer install an AC surge arrester in the AC outlet to which this device is connected. This is to avoid damaging the equipment caused by local lightening strikes and other electrical surges 30 O T VNF V400M PLUS 3G & V400M BASES INSTALLATION GUIDE CHAPTER 4 Troubleshooting Guidelines This chapter lists typical malfunctions that may occur while operating a V400m Plus 3G terminal or V400m Base and the appropriate corrective action. If the problem persists – even after performing the outlined guidelines, or if the problem is not described, contact your local Verifone representative for assistance. NOTE O T VNF The V400m Plus 3G terminal and V400m Base use a tamper-evident case and contains no user-serviceable parts. Do not, under any circumstance, attempt to disassemble the unit. Perform only those adjustments or repairs specified in this guide. For all other services, contact your local Verifone service provider. Service conducted by parties other than authorized Verifone representatives may void any warranty. Display Panel Use the following steps to check the display panel: Does Not Work 1 Check all the cable connections. 2 Check the device's AC outlet to be sure the outlet is supplying sufficient power. Substitute the device's power pack with another power pack. 3 The device's application program might not be loaded correctly. Download the application program and try again. 4 If the problem persists, contact your local Verifone representative. Keypad Does Use the following steps to check the keypad: Not Respond 1 Check the display panel. If there are no characters, or the wrong characters are displayed, refer to Display Panel Does Not Work. 2 If the problem persists, contact your local Verifone representative. Transactions Fail To Process There are several possible reasons why the unit may not be processing transactions. Use the following steps to troubleshoot failures. Check Magnetic Card Reader • Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card. • Ensure that you are swiping cards properly (see Magnetic Stripe Card Reader). • Process a transaction manually using the keypad instead of the card reader. If the manual transaction works, the problem may be a defective card reader. V400M PLUS 3G & V400M BASES INSTALLATION GUIDE 31 TROUBLESHOOTING G UIDELINES Transactions Fail To Process • If the problem persists, contact your local Verifone representative. Check Smart Card Reader 32 • Perform a test transaction using several different smart cards to ensure the problem is not a defective card. • Ensure that the card is inserted correctly (see Magnetic Stripe Card Reader). • Ensure the MSAM cards are properly inserted in the slots and are properly secured (see MSAM, Micro SD and SIM Cards). • If the problem persists, contact your local Verifone representative. O T VNF V400M PLUS 3G & V400M BASES INSTALLATION GUIDE CHAPTER 5 Service and Support Maintenance and Cleaning The V400m Plus 3G & V400m Bases have no user-serviceable parts. Unless otherwise instructed, do not, under any circumstances, attempt any service, adjustments, or repairs on the unit. Disconnect power to the devices before cleaning. O T VNF To clean the units, periodically use a clean cloth, slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcoholbased cleaner. For best results, use a Verifone Cleaning Kit (refer to Accessories and Documentation). CAUTION Never use thinner, trichloroethylene, or ketone-based solvents – they can deteriorate plastic or rubber parts. Because the V400m Plus 3G & V400m Bases can be damaged by liquid, do not spray cleaners or other solutions directly onto the keypad or display. Always apply the cleaner to a cloth before cleaning the device. Service Returns For V400m Plus 3G & V400m Bases equipment failures that cannot be resolved by your help desk or service department, contact one of the following hotlines for product service and repair information: • USA – Verifone Service and Support Group, 1-800-834-9133, Monday - Friday, 8 A.M. - 7 P.M., EST • International – Contact your Verifone representative Before returning V400m Plus 3G & V400m Bases to Verifone, you must obtain a Merchandise Return Authorization (MRA) number. The following procedure describes how to return one or more V400m Plus 3G & V400m Bases for repair or replacement (U.S. customers only). NOTE International customers, please contact your local Verifone representative for assistance with your service, return, or replacement. 1 Gather the following information from the printed labels on the bottom of each V400m Plus 3G & V400m Bases device to be returned: • Product ID, including the model and part number. For example, “M180-08x-xx-xxx-x” V400M PLUS 3G & V400M BASES INSTALLATION GUIDE 33 S ERVICE AND S UPPORT Service Returns • Serial number (S/N xxx-xxx-xxx) O T VNF HARDWARE ID Figure 20 Finding the Product ID and Serial Number 2 Within the United States, call Verifone toll-free at 1-800-834-9133. 3 Select the MRA option from the automated message. The MRA department is open Monday–Friday, 8 A.M.–7 P.M., EST. 4 Give the MRA representative the information gathered in Step 1. If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 1-727-953-4172 (U.S.) 34 • Please address the fax clearly to the attention of the “Verifone MRA Dept.” • Include a telephone number where you can be reached, as well as your fax number. V400M PLUS 3G & V400M BASES INSTALLATION GUIDE S ERVICE AND S UPPORT Accessories and Documentation • NOTE You will be issued MRA number(s) and the fax will be returned to you. One MRA number must be issued for each V400m Plus 3G & V400m Bases unit you return to Verifone, even if you are returning several of the same model. 5 Describe the problem(s). 6 Provide the shipping address where the repaired or replacement unit must be returned. 7 Keep a record of the following items: Assigned MRA number(s). • The serial number assigned to the V400m Plus 3G & V400m Bases device (located at the bottom of the unit. • Shipping documentation, such as air bill numbers, used to trace the shipment. • Model(s) returned (model numbers are located on the bottom of the unit). O T VNF Accessories and Documentation • Verifone produces accessories and documentation for the V400m Plus 3G & V400m Bases. When ordering, please refer to the part number in the left column. • Verifone Online Store at www.store.verifone.com • USA – Verifone Customer Development Center, 1-800-Verifone (837-4366) Monday - Friday, 7 A.M. - 5 P.M., MST • International – Contact your Verifone representative Cables Contact your local Verifone distributor to determine which cable fits your needs. Base CBL282-036-XX-A RS-232 cable (RJ45). Powered from Countertop (+12 V). CBL282-006-01-B Cable, VX 820 Ethernet/RS232, Dongle 1.0 M CBL435-005-02-A Ethernet and Mini-USB Dongle CBL435-044-01-A Cable, USB/Ethernet/RS232, Dongle 1.0 M M475-S02-00 V400m B Charging Base M475-S02-08 V400m B Full-Function (FF) Base V400M PLUS 3G & V400M BASES INSTALLATION GUIDE 35 S ERVICE AND S UPPORT Accessories and Documentation Power Supply Cleaning Kit Documentation 36 PWR475-010-01-A DC power pack (US) BPK475-001-01-A Battery Pack (11.2 Wh, 3.85 V DC, 2890 mAh) 02746-01 Verifone Cleaning Kit DOC475-001-EN V400m Plus 3G & V400m Bases Plus Certifications and Regulations DOC475-002-EN V400m Plus 3G & V400m Bases Quick Installation Guide DOC475-004-EN V400m Plus 3G & V400m Bases Reference Guide DOC475-006-EN V400m B-Charging Quick Installation Guide DOC475-007-EN V400m B-FF Quick Installation Guide DOC475-011-EN V400m B-Charging Certifications & Regulations Sheet DOC475-021-EN V400m B-FF Certifications & Regulations Sheet O T VNF V400M PLUS 3G & V400M BASES INSTALLATION GUIDE APPENDIX A Caution and Warning Messages Table 4 Caution and Warning Messages Notice Chapter Warning Setup Caution Setup Caution Setup Warning Setup Caution Products with UL/cUL certification should include French translations of Caution and Warning notices. The following table lists all notices found in the document, their location, and the equivalent French translations. Setup Page English Text French Text O T VNF page 13 For safety, do not string cables or cords across a walkway. Par mesure de sécurité, ne pas les câbles de chaîne ou de cordons à travers une passerelle. page 14 This unit is not waterproof or dustproof, and is intended for indoor use only. Any damage to the unit from exposure to rain or dust can void any warranty. Cet appareil n'est pas étanche ou à la poussière, et est destiné à une utilisation en intérieur. Tout dommage à l'unité de l'exposition à la pluie ou à la poussière peut annuler la garantie. page 14, Using an enclosed metal frame or mount may negatively affect contactless performance. L'utilisation d'un cadre métallique fermé ou de montage peut affecter négativement contact performance. page 14 Due to risk of electrical shock or terminal damage, do not use the terminal near water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool. Also, avoid using this product during electrical storms. Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, neon signs, highfrequency or magnetic security devices, or electric motors). Du fait d'un risque d'électrocution ou d'une détérioration du terminal, ne pas utiliser cet équipement près d'une source d'eau, par exemple près d'une baignoire, d'un lavabo, d'un évier de cuisine ou d'un bac de lavage, dans un sous-sol humide ou à proximité d'une piscine. De même, éviter d’utiliser ce produit lors des orages provoquant des coupures électriques.Éviter de placer le terminal à proximité d’appareils électriques ou autres unités pouvant entraîner des fluctuations de tension importantes ou des interférences électriques, tels que les climatiseurs, enseignes au néon, dispositifs de sécurité à haute fréquence ou équipements électriques. page 15 This device is a secure product and any tampering can cause it to cease to function or operate in an unsecured manner. Cet appareil est un produit sûr et toute manipulation peut l'amener à cesser de fonctionner ou fonctionner de manière non sécurisée. V400M PLUS 3G & V400M BASES INSTALLATION GUIDE 37 Caution and Warning Messages Table 4 Notice Chapter Page Warning Setup Caution Setup English Text French Text page 16 Do not use a unit that has been tampered with or otherwise damaged. This unit comes equipped with tamper-evident label. If a label or component appears damaged, immediately notify the shipping company and your Verifone representative or service provider. Ne pas utiliser un appareil qui a été altéré ou endommagé. Cet appareil est équipé d'étiquette d'inviolabilité. Si une étiquette ou d'un composant semble être endommagé, en aviser immédiatement la compagnie maritime et votre représentant Verifone ou prestataire de services. page 16 Observe standard precautions in handling electrostatically sensitive devices. Electrostatic discharges can damage the equipment. Verifone recommends using a grounded anti-static wrist strap. Respecter les précautions standard dans la manipulation d'appareils sensibles aux décharges électrostatiques. Les décharges électrostatiques peuvent endommager le matériel. Verifone recommande d'utiliser un bracelet anti-statique à la terre. O T VNF Caution Setup page 19 Using an incorrectly rated power supply can damage the unit or cause it not to work properly. Use only a power pack with VPN PWR435-001-01-A. Caution Setup page 20 Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. Disconnecting power during a transaction can cause transaction data files not yet stored in memory to be lost. Setup page 21 Turn off or unplug the terminal when connecting or disconnecting the device to avoid device memory corruption and data loss. Refer to the controlling device instructions for any terminalspecific warnings. Setup page 23 Leave the smart card in the card reader until the transaction is completed. Premature removal can void the transaction. Warning Caution 38 Caution and Warning Messages (continued) V400M PLUS 3G & V400M BASES INSTALLATION GUIDE Éteignez ou débranchez le terminal pour connecter ou déconnecter le dispositif pour éviter la corruption de la mémoire de l'appareil et la perte de données. Reportezvous aux instructions de l'appareil de contrôle pour tous les avertissements spécifiques au terminal. Caution and Warning Messages Table 4 Caution and Warning Messages (continued) Notice Chapter Page Warning Setup page 21 Incorrect power sequence may degrade the SoC Host port. Caution Service and Support page 33 Never use thinner, trichloroethylene, or ketonebased solvents – they can deteriorate plastic or rubber parts. Because this device can be damaged by liquid, do not spray cleaners or other solutions directly onto the keypad or display. Always apply the cleaner to a cloth before cleaning the device. English Text French Text N'utilisez jamais de diluant, le trichloréthylène ou des solvants cétoniques - ils peuvent détériorer les pièces en plastique ou en caoutchouc. Parce que cet appareil peut être endommagé par un liquide, ne pas vaporiser de nettoyage ou d'autres solutions directement sur le clavier ou l'écran. Toujours appliquer le nettoyant sur un chiffon avant de nettoyer l'appareil. O T VNF V400M PLUS 3G & V400M BASES INSTALLATION GUIDE 39 Verifone, Inc. 1-800-Verifone www.verifone.com O T VNF V400m Plus 3G & V400m Bases Installation Guide Verifone Part Number DOC475-003-EN-A, Revision A.1
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