Verifone VX610EVDO POINT OF SALES TERMINAL User Manual 23216 book

VeriFone Inc POINT OF SALES TERMINAL 23216 book

Contents

USERS MANUAL 1

VeriFone Part Number 23216, Revision COmni 5xxx and Vx5xx/Vx610Installation Guide
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the writtenpermission of VeriFone, Inc.The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure theaccuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs arefor illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample programbefore placing the software into productive use. This document, including without limitation the examples and software programs, issupplied “As-Is.”VeriFone, Inc.2099 Gateway Place, Suite 600San Jose, CA, 95110 USAwww.verifone.comVeriFone Part Number 23216, Revision COmni 5xxx and Vx5xx/Vx610 Installation Guide© 2006 VeriFone, Inc.VeriFone, the VeriFone logo, Omni, VeriCentre, Verix, and ZonTalk are registered trademarks of VeriFone. Other brand names ortrademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc. All other brand names and trademarks appearing in this manual are the property of their respective holders. Comments? Please e-mail all comments on this document to your local VeriFone Support Team.WARNINGDo not dispose of the Vx610 Li-ion smart battery in a fire. Li-ion batteries must be recycled or disposed of properly. Do not dispose of Li-ion batteries in municipal waste sites.
OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 3CONTENTSPREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7CHAPTER 1Terminal Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Countertop Performance in a “Hand-Over” Design. . . . . . . . . . . . . . . . . . . . 11True Multi-Application Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Wireless Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11CHAPTER 2Terminal Setup Selecting Terminal Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Examining Terminal Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Connection Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Establishing Telephone Line Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Installing the Paper Roll in the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Installing/Replacing MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Connecting Optional Device(s). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Vx510 and Vx570 Optional Device Connections . . . . . . . . . . . . . . . . . . . . . . 24Vx610 Optional Device Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26External Printers Supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Connecting the Terminal Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Vx610 Battery Behavior (No Power Cord) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Manual Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Manual Shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Installing the Privacy Shield . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Vx510/Vx610 Privacy Shield . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Vx570 Privacy Shield . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Installing the Vx610 Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Charging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Battery Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Using the Vx610 Spare Battery Charger. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Using the Vx610 Power Cradle. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
CONTENTS4OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDEInstall/Replace SIM Card (GSM/GPRS Models) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Connecting the Vx610 External Antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40Orientation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Replacing the Antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Conducting Wireless Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42Using the Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42CHAPTER 3Specifications Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45DC Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45SAR Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46CDMA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46GSM/GPRS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46CHAPTER 4Maintenance Clean the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47Terminal Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47CHAPTER 5VeriFone Serviceand SupportReturn a Terminal or Smart Battery for Service . . . . . . . . . . . . . . . . . . . . . . . . . 49Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50Thermal Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50VeriFone Cleaning Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51Telephone Line Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51Swivel Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51CHAPTER 6TroubleshootingGuidelinesBlank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53Terminal Does Not Dial Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53Printer Paper Jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54Peripheral Device Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54Transactions Fail To Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55Terminal Display Does not Show Correct/Readable Information . . . . . . . . . . . . 56Vx610 Terminal Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56Vx610 Smart Battery Will Not Charge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 5PREFACEThis guide is your primary source of information for setting up and installing the Vx5xx/Vx610 terminal.AudienceThis guide is useful for anyone installing and configuring a Vx5xx/Vx610 terminal. Basic descriptions of the terminal features are also provided.OrganizationThis guide is organized as follows:Chapter 1, Terminal Overview. Provides an overview of the Vx5xx/Vx610 series of terminals.Chapter 2, Terminal Setup. Explains how to set up and install the Vx5xx/Vx610 terminal. It tells you how to select a location, establish power and telephone line connections, and how to configure optional peripheral devices.Chapter 3, Specifications. Discusses power requirements and dimensions of the Vx5xx/Vx610 terminal.Chapter 4, Maintenance. Explains how to maintain your Vx5xx/Vx610 terminal.Chapter 5, VeriFone Service and Support. Provides information on contacting your local VeriFone representative or service provider, and information on how to order accessories or documentation from VeriFone.Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines, should you encounter a problem in terminal installation and configuration.NOTE In this document, Vx5xx/Vx610 refers to the series of VeriFone terminals, including the Vx510 (Omni 5100/5150), Vx570 (Omni 5700/5750), and Vx610 (Omni 5600).
PREFACERelated Documentation6OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDERelatedDocumentationTo learn more about the Vx5xx/Vx610 series of terminals, refer to the following set of documents:For Vx510:For Vx570:For Vx610:For Vx510 and Vx610:Omni 5100/5150 and Vx510, Omni 3730 Certifications and RegulationsVPN 23218Omni 5100/5150 and Vx510 Quick Installation Guide VPN 23219Omni 5100/5150 and Vx510 with Ethernet Quick Installation GuideVPN 23268Omni 37xx/5xxx and Vx5xx Stacker Quick Installation GuideVPN 23784Omni 51xx and Vx5xx Swivel Stand Quick Installation GuideVPN 23043Omni 5700/5750 and Vx570 Certifications and RegulationsVPN 23646Omni 57xx and Vx570 Quick Installation Guide VPN 23759Omni 57xx and Vx570 Large Paper Door Quick Installation GuideVPN 24126Omni 57xx and Vx570 Privacy Shield Quick Installation GuideVPN 24134Omni 56xx and Vx610 Carrying Case Quick Installation GuideVPN 23640Omni 56xx and Vx610 Attachable Strap/Handstrap Quick Installation GuideVPN 23641Omni 56xx and Vx610 Quick Installation Guide VPN 23643Omni 56xx and Vx610 Certifications and Regulations VPN 23644Omni 56xx and Vx610 Spare Battery Charger Quick Installation GuideVPN 23645Omni 56xx and Vx610 Power Cradle Quick Installation GuideVPN 24125Omni 5xxx and Vx510/Vx610 Privacy Shield Quick Installation GuideVPN 23642
PREFACEConventions and AcronymsOMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 7Conventions andAcronymsThis section describes the conventions and acronyms used in this guide.DocumentConventionsVarious conventions are used to help you quickly identify special formatting. Table 1 describes these conventions and provides examples of their use. Acronym DefinitionsVarious acronyms are used in place of the full definition. Table 2 presents acronyms and their definitions. Table 1 Document ConventionsConventionBlue Text in blue indicates terms that are cross referenced.See Conventions and Acronyms.Italics Italic typeface indicates book titles or emphasis. You must install a roll of thermal-sensitive paper in the printer.Courier The courier type face is used while specifying onscreen text, such as text that you would enter at a command prompt, or to provide an URL.http://www.verifone.comThe pencil icon is used to highlight important information.RS-232-type devices do not work with the PINpad port.The caution symbol indicates possible hardware or software failure, or loss of data.The terminal is not waterproof or dustproof, and is intended for indoor use only.The lighting symbol is used as a warning when bodily injury might occur.Due to risk of shock do not use the terminal near water.NOTECAUTIONWARNINGTable 2 Acronym DefinitionsAcronym DefinitionsAC Alternating CurrentATM Automated Teller MachineCDMA Code Division Multiple AccessCR Check ReaderEMV Europay MasterCard and VISAGPRS General Packet Radio ServiceGSM Global System for Mobile CommunicationITP Internal Thermal PrinterLCD Liquid Crystal Display
PREFACEConventions and Acronyms8OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDELED Light Emitting DiodeMRA Merchandise Return AuthorizationMSAM Micromodule-Size Security Access ModulePED PIN-Entry DevicesPIN Personal Identification NumberRJ45 Registered Jack 45RS-232 Recommended Standard 232SAM Security Access ModuleVPN VeriFone Part NumberWi-Fi Wireless FidelityTable 2 Acronym Definitions (continued)Acronym Definitions
OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 9CHAPTER 1Terminal OverviewThis chapter provides a brief description of the Vx5xx/Vx610 series of terminals. The Vx5xx/Vx610 terminal series represents the shape of things to come in e-payment. These terminals are members of a broad product family that will provide a clear migration path into the future for current users of Omni countertop and portable terminals.•The Vx510 is a high performance countertop terminal with fixed enhanced communication options. The Vx510 (also referred to as Omni 5100/5150) is the entry-point countertop terminal.•The Vx610 represents a new generation of wireless terminals. The pioneering Vx610 (also known as Omni 5600) features the same sleek, compact design of the Vx510, but in a portable, battery-powered form factor that uses wireless technologies, including Wi-Fi, CDMA and GSM/GPRS.•The Vx570 (also known as Omni 5700/5750) is a high performance countertop terminals with modular communication options, enhanced display, expanded memory options, and a USB peripheral port.Vx510 and Vx610 terminals use a bold ergonomic design that is sleek and stylish, offering countertop power and 32-bit performance in an integrated terminal that can be handed to the consumer for input. The Vx570 design continues the success of the Omni 37xx design. The Vx510 and Vx610 serve as the entry point to VeriFone’s acclaimed multi-application platform—with the capability to securely support payment and value-added applications on a single terminal—while the Vx570 is perfect for those customers who need more.
TERMINAL OVERVIEWFeatures and Benefits10 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDEFeatures andBenefitsVx5xx/Vx610 terminals provide the right combination of features and functions. This includes a triple-track magnetic-stripe card reader, smart card reader, integrated PINpad, and a quiet yet fast internal thermal printer (ITP).Exceptional Ease ofUse•The bold design is sleek, stylish, and lightweight for conveniently handing the terminal to the consumer for PIN entry or other input.•An intuitive ATM-style interface, a large 8-line x 21-character backlit display with split-screen capabilities, large keys, and extra-size menu prompts simplify training and reduce help desk calls.•The integrated high-speed thermal printer simplifies paper loading and virtually eliminates paper jams.•The triple-track, high-coercivity card reader handles most magnetic stripe cards.NOTE VeriFone ships variants of the Vx5xx/Vx610 terminals for different markets. Your terminal may have a different configuration. The following devices may or may not be present: a smart card reader, or zero or three MSAM cardholders.Features at a Glance•Delivers power and usability in a convenient “hand-over” design.•Securely supports and runs payment and value-added applications.•Multi-application operating environment.•Offers unsurpassed performance on EMV smart card transactions.•32-bit processing and multi-tasking capabilities.•Security architecture meets specifications for PED and sophisticated file authentication.
TERMINAL OVERVIEWFeatures and BenefitsOMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 11CountertopPerformance in a“Hand-Over” Design•The 32-bit processing and multi-tasking capabilities make short work of payment, payment-related, and value-added applications.•The Vx5xx/Vx610 series of terminals has exceptional display and printer graphics-handling capabilities that quickly render logos, graphical fonts, and character-based languages.•The VeriCentre Appliance Management Suite employs advanced file compression to streamline simultaneous downloads of application software to hundreds of terminals.•The integrated PINpad offers added convenience to handle PIN-based applications.•The Vx5xx/Vx610 series of terminals ensures uncompromising reliability from VeriFone, the worldwide leader in e-payment.True Multi-ApplicationCapability•Vx510 and Vx610 terminals offer 3 MB or 6 MB of memory and the dynamic memory allocation of the Verix V OS, support two or three typical-sized applications on a single terminal. The Vx570 offers 6 MB and 12 MB memory options.•The primary smart card reader and the MSAMs safeguard sensitive financial data and support multiple smart card schemes.•The Vx5xx/Vx610 series of terminals and SoftPay EMV software have received EMV Level 1 and Level 2 Type approval for smart card solutions. The Verix EMV Library provides efficient development of other EMV-compliant applications.•The VeriShield security architecture meets published specifications for PED and provides sophisticated file authentication to prevent execution of unauthorized software on Vx5xx/Vx610 terminals.WirelessConnectivity•With the Vx610 wireless terminals, the point of payment can be almost anywhere. Customers are not tied to a fixed location.•“Always on” wireless connection is made using the latest wireless technologies, including GSM/GPRS, CDMA and Wi-Fi. The Vx570 also offers an additional ISDN (Integrated Services Digital Network) communications option.
TERMINAL OVERVIEWFeatures and Benefits12 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE
OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 13CHAPTER 2Terminal SetupThis chapter describes the terminal setup procedure. You will learn about: •Selecting Terminal Location.•Unpacking the Shipping Carton.•Examining Terminal Features.•Establishing Telephone Line Connections.•Installing the Paper Roll in the Printer.•Installing/Replacing MSAM Cards.•Connecting Optional Device(s).•Connecting the Terminal Power Pack.•Installing the Privacy Shield.•Installing the Vx610 Smart Battery.•Using the Vx610 Spare Battery Charger.•Using the Vx610 Power Cradle.•Installing/Replacing the SIM Card (GSM/GPRS Models).•Connecting the Vx610 External Antenna.•Conducting Wireless Transactions.•Using the Smart Card Reader.•Using the Magnetic Card Reader.SelectingTerminalLocationUse the following guidelines when selecting a location for your Vx5xx/Vx610 terminal. Ease of Use•Select a location convenient for both merchant and cardholder.•Select a flat support surface, such as a countertop or table.•Select a location near a power outlet and a telephone/modem line connection. For safety, do not string the power cord in a walkway or place it across a walkway on the floor.EnvironmentalFactors•Do not use the terminal where there is high heat, dust, humidity, moisture, or caustic chemicals or oils.
TERMINAL SETUPUnpacking the Shipping Carton14 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE•Keep the terminal away from direct sunlight and anything that radiates heat, such as a stove or motor.•Do not use the terminal outdoors. ElectricalConsiderations•Avoid using this product during electrical storms.•Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment).•Do not use the terminal near water or in moist conditions.Unpacking theShipping CartonOpen the shipping carton and carefully inspect its contents for possible tampering or shipping damage. The Vx5xx/Vx610 terminal is a secure product and any tampering may cause the device to cease to function properly. To unpack theShipping Carton1Remove and inspect the following items:•Terminal•Power pack•Telephone line cord•Power cord•Battery pack (for Vx610 only)•Antenna (for Vx610 only, if shipped loose)•Paper roll2Remove all plastic wrapping from the terminal and other components.3Remove the clear protective film from the LCD screen. 4Save the shipping carton and packing material for future repacking or moving the terminal.CAUTION The terminal is not waterproof or dustproof, and is intended for indoor use only. Any damage to the unit from exposure to rain or dust may void any warranty.CAUTION Do not use a terminal that has been damaged or tampered with. The Vx5xx/Vx610 terminal comes equipped with tamper-evident labels. If a label or component appears damaged, please notify the shipping company and your VeriFone representative or service provider immediately.
TERMINAL SETUPExamining Terminal FeaturesOMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 15ExaminingTerminalFeaturesBefore you continue the installation process, notice the features of the Vx5xx/Vx610 terminal (see Figure 1).Figure 1 Vx5xx/Vx610 Terminal Features (Front Panel)Front PanelThe front panel includes the following features:•A terminal display, backlit LCD screen.•Five types of keys:aA 12-key, telephone-style keypad.bFour ATM-style function keys, labeled F1 to F4, to the right of the LCD screen.cFour unlabeled, programmable function keys above the keypad.dThree color-coded function keys below the keypad (icons at right; from left to right: CANCEL, BACKSPACE/CLEAR, ENTER). eAn ALPHA key centered at the top of the keypad.•A magnetic card reader, built into the right side. The icon at right shows the proper swipe direction, with the stripe down and facing inward, toward the keypad.•A green indicator LED indicates power is ON.•An internal thermal printer.INTERNAL THERMALPRINTER PRINTER COVER RELEASEATM-STYLE FUNCTION KEYSTERMINAL DISPLAYMAGNETIC CARD READERPROGRAMMABLE FUNCTION ALPHA KEYTELEPHONE-STYLEENTER KEYSMART CARD READERKEYSKEYPADCANCEL KEY BACKSPACE/CLEAR KEYGREEN INDICATOR LEDSERRATED METAL STRIP
TERMINAL SETUPExamining Terminal Features16 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE•A smart card reader, built into the front of the terminal. The icon shown at right indicates proper card position and insertion direction.•A SAM (security access module) compartment, built into the bottom of the terminal. The Vx5xx/Vx610 terminal contains MSAM cardholders to support multiple stored-value card programs or other merchant card requirements. Connection PortsTurn the terminal upside down to view the connection ports. Notice that the ports are recessed. Different ports are provided to connect the terminal to a communications line, optional peripheral devices, and the power supply.Figure 2 shows the connection ports for the Vx510 terminal.Figure 2 Vx510 Connection Ports (Bottom View) NOTE VeriFone ships variants of the Vx5xx/Vx610 terminal for different markets. Your terminal may have a different configuration. The following devices may or may not be present: a smart card reader, or zero or three MSAM cardholders. However, the basic processes described in this guide remain the same, regardless of terminal configuration.
TERMINAL SETUPExamining Terminal FeaturesOMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 17Figure 3 shows the connection port for the Vx570 terminal.Figure 3 Vx570 Connection Ports (Back View)Figure 4 shows the connection ports for the Vx610 terminal. Figure 4 Vx610 Connection Ports (Bottom and Side Views)For information on how to attach peripheral devices, see Connecting Optional Device(s).WARNING Do not connect the terminal to the power supply until all the peripherals are attached.
TERMINAL SETUPEstablishing Telephone Line Connections18 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDEEstablishingTelephone LineConnectionsConnect the telephone cord to the communication port on the terminal, then route it directly to a telephone wall jack (see Figure 5, Figure 6, and Figure 7). This is a direct connection and the line is dedicated to the terminal.Figure 5 Vx510 Direct Telephone ConnectionFigure 6 Vx570 Direct Telephone Connection
TERMINAL SETUPInstalling the Paper Roll in the PrinterOMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 19Figure 7 Vx610 Direct Telephone ConnectionInstalling thePaper Roll in thePrinterA fast, quiet thermal printer is built into the Vx5xx/Vx610 terminal. Before you can process transactions that require a receipt or record, you must install a roll of thermal-sensitive paper in the printer.The ITP uses a roll of single-ply, thermal-sensitive paper 57 millimeters (2.24 inches) wide and 25 meters (82 feet) long. A pink out-of-paper indicator line appears on the edge of the paper approximately 18 inches before the end of the roll. After this line appears, there is enough paper remaining on the roll to conclude at least one transaction. WARNING To reduce the risk of fire, use only No. 26AWG or larger UL Listed or CSA Certified Telecommunication Line Cord.NOTEVx610 print speed varies depending on battery charge. CAUTION Poor-quality paper can jam the printer and create excessive paper dust. To order high-quality VeriFone paper, refer to Accessories and Documentation.Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact, friction, temperature, humidity, and oils affect the color and storage characteristics of the paper. Never load a roll of paper with folds, wrinkles, tears, or holes at the edges.
TERMINAL SETUPInstalling the Paper Roll in the Printer20 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDETo Install a Paper Roll 1Press down on the button located on the side of the terminal to unlatch the paper roll cover, then lift the cover up and back (see Figure 8). Figure 8 Opening the Printer Cover2Remove any partial roll of paper in the printer tray by lifting up (see Figure 9). 3Loosen the glued leading edge of the paper or remove the protective strip from the new roll of paper. Unwind the paper roll past any glue residue.Figure 9 Removing Partial Paper Roll4Hold the roll so the paper feeds from the bottom of the roll (see Figure 10).
TERMINAL SETUPInstalling the Paper Roll in the PrinterOMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 215Drop the paper roll into the printer tray.Figure 10 Loading Paper Roll6Pull paper up past the glue residue.7Close the paper roll cover by gently pressing directly on the cover until it clicks shut, allowing a small amount of paper past the glue residue to extend outside the printer door. (see Figure 11). Figure 11 Closing Paper Roll Cover8Tear the paper off against the serrated metal strip in the printer.For paper ordering information, refer to Accessories and Documentation.CAUTION To prevent the paper roll cover from damaging the print roller, always gently press down on the printer dust cover to close it.
TERMINAL SETUPInstalling/Replacing MSAM Cards22 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDEInstalling/Replacing MSAMCardsWhen you first receive your Vx5xx/Vx610 terminal, you may need to install one or more MSAM cards or you may need to replace old cards. To Install/ReplaceMSAMs1Remove the power cord and/or battery (see Installing the Vx610 Smart Battery) from the terminal.2Place the terminal upside down on a soft, clean surface to protect the lens from scratches.3Remove the MSAM compartment door screw and rotate the door up and back to access the MSAM cardholders (see Figure 12).Figure 12 Opening Vx510 MSAM Compartment DoorFigure 13 Opening Vx570 MSAM Compartment DoorCAUTION Observe standard precautions when handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. VeriFone recommends using a grounded anti-static wrist strap.
TERMINAL SETUPInstalling/Replacing MSAM CardsOMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 23Figure 14 Opening Vx610 MSAM Compartment Door4Remove any previously installed MSAM card by sliding the card from the MSAM cardholder.5Install an MSAM card by aligning the card and carefully sliding it within the guides on the cover until it is fully inserted (see Figure 15).Figure 15 Installing an MSAM Card 6Replace the MSAM compartment door and reinstall the screw.NOTE Before inserting the MSAM card, position it as shown in Figure 15, with the card’s gold contacts facing the smart car reader end of the terminal. The cardholder connector base has a set of contacts and a notch on one corner to ensure the MSAM card is positioned correctly. The MSAM card has a notch on one corner to ensure that it fits into the connector base in only one way. The MSAM compartment door will not close properly if the MSAM cards are installed incorrectly.
TERMINAL SETUPConnecting Optional Device(s)24 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDEConnectingOptionalDevice(s)The Vx5xx/Vx610 series of terminals supports some peripheral devices designed for use with electronic point-of-sale terminals.Different terminals support different devices, so for more information about optional devices, please contact your VeriFone distributor.Vx510 and Vx570Optional DeviceConnectionsFor the Vx510 and Vx570, use the two ports on the back panel to connect up to two optional devices.Connecting the PINpad or Smart Card Reader to the Vx510 or Vx570Use the following procedure to connect a PINpad or smart card reader.1Insert the RJ45-type connector on the end of the PINpad or smart card reader into the port on the back of the peripheral device.To install a PINpad 101, PINpad 201, or PINpad 1000, position and insert the grommet to secure the cable connection.If a cable is not already connected to the smart card reader or PINpad, insert the small modular plug on one end of the interface cable into the optional device’s modular jack.CAUTION Before connecting any peripheral device, remove the power cord and/or battery (see Installing the Vx610 Smart Battery) from the terminal and ensure that the green indicator LED is not lit. Reconnect the power cord and/or battery only after you are finished connecting the peripheral device(s). For complete information about peripheral installation and use, refer to the user documentation supplied with those devices.NOTE RS-232-type devices do not work on the PINpad port. PINpad-type devices do not work on the RS-232 port. If an optional peripheral device does not function correctly, check the port connection.
TERMINAL SETUPConnecting Optional Device(s)OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 252Insert the larger RJ45-type connector on the other end of the PINpad cable into the PINpad serial port on the bottom of the terminal.Figure 16 Vx510 Example PINpad Serial Port ConnectionsConnecting the Check Reader to the Vx510 or Vx570The Vx5xx terminal supports the CR 600 and CR 1000i check readers. Contact your VeriFone representative or visit the online store a www.store.verifone.com for information on these devices. Figure 17 provides an example of a peripheral connection to the RS-232 port. Figure 17 Vx510 Example Check Reader ConnectionCAUTION Check readers require a separate power source. Before connecting a check reader or similar device, remove the power cord and/or battery (see Installing the Vx610 Smart Battery) from the bottom of the terminal and ensure that the green indicator LED is not lit.
TERMINAL SETUPConnecting Optional Device(s)26 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDEVx610 OptionalDevice ConnectionsThe side port of the Vx610 terminal can operate either as a PINpad port or an RS-232 port, depending on the power source available. Connecting the PINpad or Smart Card Reader to the Vx610Use the following procedure to connect a PINpad or smart card reader.1Insert the RJ45-type connector on the end of the PINpad or smart card reader into the port on back of the peripheral device. To install a PINpad 101, PINpad 201, or PINpad 1000, position and insert the grommet to secure the cable connection.If a cable is not already connected to the smart card reader or PINpad, insert the small modular plug on one end of the interface cable into the optional device’s modular jack.2Insert the larger RJ45-type connector on the other end of the PINpad cable into the PINpad serial port on the side of the terminal. Figure 18 provides an example of a smart card reader and PINpad connection to the PINpad serial port. Figure 18 Vx610 Example PINpad Serial Port ConnectionsNOTE When the Vx610 terminal is powered via the corded power supply, the terminal provides 400 mA at 9V DC to the side port. This power will drive most VeriFone accessories. Contact your local VeriFone representative for more information.
TERMINAL SETUPConnecting Optional Device(s)OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 27Connecting the Check Reader to the Vx610The Vx610 terminal also supports the CR 600 and CR 1000i check readers. Contact your VeriFone representative or visit the online store at www.store.verifone.com for information on these devices. Figure 19 provides an example of a peripheral connection to the RS-232 port. Figure 19 Vx610 Example Check Reader ConnectionExternal PrintersSupportedAlthough all Vx5xx/Vx610 variants have an internal thermal printer, it may be convenient to print larger print runs (for example, daily or weekly reports) to an external printer. The Vx5xx/Vx610 terminal supports the VeriFone P250, P350, P900, and P950 external printers. Contact your VeriFone representative or visit the online store at www.store.verifone.com for information on these devices. External printers connect through the RS-232 port and require a separate power supply.CAUTION Check readers require a separate power source. Before connecting a check reader or similar device, remove the power cord and/or battery (see Installing the Vx610 Smart Battery) from the bottom of the terminal and ensure that the green indicator LED is not lit.
TERMINAL SETUPConnecting the Terminal Power Pack28 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDEConnecting theTerminal PowerPackWhen you have finished connecting optional peripheral(s), you are ready to connect the Vx5xx/Vx610 terminal to the provided power source.To Connect theTerminal Power Pack1Insert the round barrel connector (see Figure 20, Figure 21 and Figure 22) into the power port, identified by the icon at right. Figure 20 Vx510 Power Pack ConnectionFigure 21 Vx570 Power Pack ConnectionCAUTION Using an incorrectly rated power supply may damage the terminal or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the terminal matches the requirements specified on the bottom of the terminal. (See Chapter 3, Specifications, for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting.NOTEPlugging in the power pack to a power source automatically turns on the terminal.
TERMINAL SETUPConnecting the Terminal Power PackOMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 29Figure 22 Vx610 Power Pack Connection1Route the cable through cable retainer where provided to secure the power cord.2Insert the AC power cord into the power pack.3Plug the AC power cord into a wall outlet or powered surge protector. When the terminal has power, the terminal lights are activated and the green LED indicator remains lit.If an application is loaded in the terminal, it starts after the initial VeriFone copyright screen and usually displays a unique copyright screen. If no application is loaded in the terminal, DOWNLOAD NEEDED appears on screen after the initial VeriFone copyright screen.NOTE The bottom of the Vx510 and Vx570 terminals have an integrated cable-retaining feature to secure the power cord to the terminal. The battery-based Vx610 does not need this feature.WARNING Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. Disconnecting the power during a transaction may cause transaction data files not yet stored in terminal memory to be lost.To protect against possible damage caused by lightning strikes and electrical surges, consider installing a power surge protector.NOTE VeriFone recommends connecting wall power in the following order:1First, connect the terminal to the power supply.2Next, connect the power supply to the power cord.3And last, connect the power cord to the wall outlet.
TERMINAL SETUPVx610 Battery Behavior (No Power Cord)30 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDEVx610 BatteryBehavior (NoPower Cord)When you have finished connecting optional peripheral(s), you are ready to power the Vx610 terminal from the attached battery.Manual StartupHold the green key down through a series of short beeps until the terminal displays the startup screen.Figure 23 Vx610 Startup ScreenWhen the terminal has power, the terminal lights are activated and the green LED indicator remains lit. Manual ShutdownHold the red key down through a series of short beeps until the terminal displays the shutdown verification screen. Keep holding the red key until the Vx610 terminal shuts down.NOTE If you connect the Vx610 to a non-battery power source, the terminal shifts to corded power mode and starts up automatically, regardless of the battery charge state.VERIFONE OMNIQB0106A312/02/2005 VERIX*DEFAULT CERTIFICATE*COPYRIGHT 1997-2005VERIFONEALL RIGHTS RESERVEDBATTERY 98% STAT F4NOTE If an application is loaded in the terminal, it starts after the initial VeriFone copyright screen and usually displays a unique copyright screen. If no application is loaded in the terminal, DOWNLOAD NEEDED appears on screen after the initial VeriFone copyright screen.NOTE When the terminal has no power, the screen is blank and the green LED indicator is not lit.
TERMINAL SETUPInstalling the Privacy ShieldOMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 31Installing thePrivacy ShieldThe privacy shield protects the customers’ PIN entry from being seen by the cashier or other customers. Vx510/Vx610 PrivacyShieldTo install the Vx510/Vx610 privacy shield:1Align the privacy shield with the Vx510/Vx610 terminal and carefully insert the shield. Make sure that the privacy shield window clears all keys.Figure 24 Insert the Vx510/Vx610 privacy shield2Press firmly on all edges around the privacy shield to ensure it is correctly seated.Figure 25 Make sure that the privacy shield is properly seated
TERMINAL SETUPInstalling the Privacy Shield32 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDEVx570 PrivacyShieldTo install the Vx570 privacy shield:1Remove the sticker (identified by the magnetic card reader icon) located on the right hand side of the telephone-style keypad.Figure 26 Remove the sticker2Align the privacy shield with the Vx570 terminal and carefully insert the shield. Make sure that the privacy shield window clears all keys.Figure 27 Insert the Vx570 privacy shield3Press firmly on all edges around the privacy shield to ensure it is correctly seated.Figure 28 Make sure that the privacy shield is properly seated
TERMINAL SETUPInstalling the Vx610 Smart BatteryOMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 33Installing theVx610 SmartBatteryVx610 wireless terminals use Li-ion smart batteries (see Accessories and Documentation for ordering information). The internal logic of the smart battery prevents both overcharging and undercharging (a fault condition in which the battery level goes well below the minimum acceptable charge and the battery becomes unusable). The following are features of the smart battery:•Two Li-ion cells•A “fuel gauge” module that•monitors state of charge (voltage and percentage of capacity),•communicates with the terminal (charge parameters and status), •determines full charge capacity (on charge cycle and uninterrupted discharge cycle), and •automatically shuts down when cell voltage is extremely low.•A safety circuit that•prevents cell damage from overcharge, over-discharge, or overheating•activates when the battery is left in an unused terminal for extended periods.InstallationThe Vx610 smart battery fits in a slot on the back of the Vx610 terminal, as shown in Figure 29. The locking tab clicks when the battery is in place. The slot is keyed, so that there is only one way to insert the battery.Figure 29 Install the Smart Battery NOTE The Vx610 terminal will operate on battery power or on power pack power. The smart battery charger in the terminal will be active whenever the power pack is connected.NOTE Conserve battery power by turning the Vx610 terminal off when not in use. If the terminal is not to be used for several days, remove the battery from the terminal as it continues to discharge even when the terminal is turned off.
TERMINAL SETUPInstalling the Vx610 Smart Battery34 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDERemovalTo remove the Vx610 smart battery, press the locking tab at the top of the battery and pull the smart battery from its slot.Figure 30 Detaching the Smart Battery from the Vx610 TerminalChargingAfter unpacking your Vx610 terminal, install the battery and connect the power pack to the unit for 6 hours. Failure to do so may result in inaccurate battery status messaging.VeriFone also recommends that the smart battery receive a periodic full discharge. To ensure a full discharge, use the unit until the battery is fully drained.The smart battery has a safety circuit to protect the Li-ion cells from overcharging and over-discharging. If the battery is over-discharged, the safety circuit shuts down the battery. The battery must then be recharged to restore operation.Battery LifeThe Vx610 smart battery can be charged and discharged hundreds of times, but will eventually wear out. When operating times are noticeably shorter than usual, it is time to buy a new battery (see Accessories and Documentation for ordering information).NOTE The Vx610 terminal automatically shuts off when the smart battery reaches the critically low charge state. If this occurs, the smart battery must be recharged for a minimum of 1/2 hour before it can power the terminal. It may take several recharge attempts to reset the safety circuit when charging a smart battery that has been discharged below this critical state.WARNING Do not dispose of batteries in a fire. Li-ion batteries must be recycled or disposed of properly. Do not dispose of Li-ion batteries in municipal waste sites.
TERMINAL SETUPUsing the Vx610 Spare Battery ChargerOMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 35Using the Vx610Spare BatteryChargerThe Vx610 spare battery charger can charge two batteries at a time. The LED indicator allows you to see the initial battery condition as well as the charging condition.To charge a battery 1Insert the battery by sliding it into place.Figure 31 Charging a single battery2Notice the LED indicator located on each side of the battery charger. 3Once the battery is fully charged, remove the battery by sliding it upward or downward depending on which side of the charger is used.Figure 32 Charging two batteriesNOTE A red light indicates that the battery is charging while the LED changes to green to indicate that the charge has been completed.NOTE For best results, when first charging a new battery, charge it in a powered terminal, instead of charging it with the Vx610 spare battery charger.
TERMINAL SETUPUsing the Vx610 Power Cradle36 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDEUsing the Vx610Power CradleThe power cradle serves both as a docking station and a battery charger for the Vx610 terminal.To Connect the PowerCradle1Turn the cradle upside down and then insert round barrel connector into the power port. Route the cable through the cable retainer where provided to secure the power cord.Figure 33 Vx610 Power Cradle Connection2Insert the AC power cord into the power pack and then plug the AC power cord into a wall outlet or power surge protector. The LED lits up to indicate that it is ready for charging.Figure 34 Vx610 Power Cradle Connection3Remove the protector, identified by the icon at right. Attach the charging strap and then install the screw on the bottom of the power cradle to secure the strap. Figure 35 Vx610 Power Cradle Connection
TERMINAL SETUPInstalling/Replacing the SIM Card (GSM/GPRS Models)OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 374Place the terminal onto power cradle. Figure 36 Placing the Vx610 Terminal Onto the Power CradleInstalling/Replacing theSIM Card(GSM/GPRSModels)The SIM (Subscriber Identity Module) card is a smart card inserted in the Vx610 GSM/GPRS terminal that contains your GSM/GPRS radio account information. Use the following procedure to replace or install a SIM card.1Loosen the screw from the GSM/GPRS sled module at the back of the Vx610 terminal.Figure 37 Loosen Retaining Screw
TERMINAL SETUPInstalling/Replacing the SIM Card (GSM/GPRS Models)38 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE2Detach the GSM/GPRS sled module from the terminal. Figure 38 Remove GSM/GPRS Sled Module3Insert the SIM into the cardholder at the back of the GSM/GPRS sled module.Figure 39 Insert SIM Card Into GSM/GPRS Sled ModuleNOTE The SIM cardholder has a notch on one corner to ensure the SIM card is positioned correctly and for easy orientation in the cardholder. Before inserting the SIM card, position it as shown in Figure 39, with the card’s gold contacts facing down.
TERMINAL SETUPInstalling/Replacing the SIM Card (GSM/GPRS Models)OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 394Replace the GSM/GPRS sled module in the terminal.Figure 40 Replace GSM/GPRS Module5Tighten the retaining screw.Figure 41 Tighten Retaining Screw
TERMINAL SETUPConnecting the Vx610 External Antenna40 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDEConnecting theVx610 ExternalAntennaVeriFone provides an external wireless antenna for some Vx610 terminals. This connection allows communication with your service provider to upload transaction data from the terminal and download system upgrades to the terminal. Radio service is activated by your service provider.InstallationThis section only discusses Vx610 terminals with external antenna. If the Vx610 arrives from manufacture with the antenna unattached, use the following procedure to install the antenna:1Locate the antenna port on the back side of the Vx610 terminal.2Align the connector on the end of the antenna with the connector on the end of the terminal. 3Push gently on the center of the base of the antenna until it slides into position.Figure 42 Align Antenna with Antenna PortNOTE Some Vx610 terminals have an internal antenna and this section can be ignored. Use only the antenna designed for your unit. Failure to use the proper antenna results in the inability to establish a wireless connection.CAUTION Never hold the unit by the antenna; doing so may break the connection and void your warranty.
TERMINAL SETUPConnecting the Vx610 External AntennaOMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 414Screw the barrel nut finger tight to retain the antenna.Figure 43 Tighten Antenna Barrel NutOrientationTo establish good wireless communication (uplink), vertically align the antenna with respect to ground and sky. For example, if standing and holding the terminal horizontally, position the antenna approximately at a 90° angle to the unit (that is, pointing up from the ground). This should point the antenna directly at the sky. If the unit is on a flat surface (for example, a table top) position the antenna so that it points directly at the sky. Replacing theAntennaIf your Vx610 terminal has difficulties completing wireless transactions, you may have to replace the antenna. Use the following procedure to replace the antenna:1Remove the existing antenna from the Vx610 terminal:aUnscrew the barrel nut to loosen the antenna.bPull gently on the center of the base of the antenna until it slides out of position.2Align the connector on the end of the new antenna with the connector on the end of the terminal.3Push gently on the center of the base of the antenna until it slides into position.4Screw the barrel nut finger tight to retain the antenna.NOTE If an application (for example, SoftPay) is installed in your Vx610 unit, a signal strength indicator may appear on the display.
TERMINAL SETUPConducting Wireless Transactions42 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDEConductingWirelessTransactionsTo conduct a wireless transaction:•Ensure the terminal is in an optimal position for transmitting.•Follow the on-screen instructions provided with your application.Using the SmartCard ReaderThe smart card transaction procedure may vary from one application to another. Verify the procedure with your application provider before performing a smart card transaction.To Conduct a SmartCard Transaction1Position a smart card with the contacts facing upward (see Figure 44).2Insert the smart card into the smart card reader slot in a smooth, continuous motion until it seats firmly.3Remove the card only when the application indicates the transaction is complete. Figure 44 Inserting a Smart CardUsing theMagnetic CardReaderThe Vx5xx/Vx610 terminal supports credit/debit card transactions.To Conduct a Credit/Debit CardTransaction1Position a magnetic card with the stripe in the card reader and facing inward, toward the keypad.2To ensure a proper read of the magnetic swipe card, the user should insert the magnetic card from the top of the unit, as shown in Figure 45.CAUTION Leave the smart card in the card reader until the transaction is complete. Premature card removal will invalidate the transaction.
TERMINAL SETUPUsing the Magnetic Card ReaderOMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 433Swipe the card through the magnetic card reader.Figure 45 Using the Magnetic Card Reader
TERMINAL SETUPUsing the Magnetic Card Reader44 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE
OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 45CHAPTER 3SpecificationsThis chapter discusses power requirements, dimensions, and other specifications of the Vx5xx/Vx610 series of terminal. PowerVx5xx/Vx610 terminal: 9 V DC; 4.0 A DC Power PackUL, ITE listed, Class 2 power supply:aInput rated: 100 - 240V AC, 50/60 HzbOutput rated: 8.6 - 9.4V DC 4.0 ABarrel connector polarity: Temperature•Operating temperature: 0° to 40° C (32° to 104° F)•Storage temperature: -30° to + 60° C (-22° to 140° F)•Relative humidity: 5% to 90%; no condensationExternalDimensionsFor Vx510 Terminals:•Length: 209 mm (8.0 in)•Width: 102 mm (4.0 in)•Depth: 72 mm (2.8 in)For Vx570 Terminals:•Length: 209 mm (8.0 in)•Width: 102 mm (4.0 in)•Depth: 78 mm (3.07 in)For Vx610 Terminals with Internal Antenna:•Length: 209 mm (8.0 in)•Width: 102 mm (4.0 in)•Depth: 72 mm (2.8 in)
SPECIFICATIONSSAR Compliance46 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDEFor Vx610 Terminals with External Antenna:•Length: 214.2 mm (8.4 in)•Width: 102 mm (4.0 in)•Depth: 72 mm (2.8 in)
OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 47CHAPTER 4MaintenanceThe Vx5xx/Vx610 terminal has no user-maintainable parts. Clean theTerminalTo clean the terminal, use a clean cloth slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner.TerminalContactsGently swab the contacts with alcohol or contact cleaner to remove the dirt. It is important that the exposed contacts of the Vx610 battery stay clean and unbent. Smart CardReaderDo not attempt to clean the smart card reader. Doing so may void any warranty. For smart card reader service, contact your VeriFone distributor or service provider.CAUTION Never use thinner, trichloroethylene, or ketone-based solvents – they may cause deterioration of plastic or rubber parts.Do not spray cleaners or other solutions directly onto the keypad or terminal display.CAUTION Avoid touching the contacts in the raised area in the center of the Vx610 battery and the recessed area on the terminal. Finger oils tarnish contacts, causing bad connections. When operating on battery power and experiencing a high occurrence of bad or incomplete data transfers, clean the contacts.
MAINTENANCESmart Card Reader48 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE
OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 49CHAPTER 5VeriFone Service and SupportFor terminal problems, contact your local VeriFone representative or service provider. For product service and repair information:•USA – VeriFone Service and Support Group, 1-800-VeriFone (837-4366), Monday - Friday, 8 A.M. - 8 P.M., Eastern time•International – Contact your VeriFone representative Return aTerminal orSmart Batteryfor ServiceBefore returning a Vx5xx/Vx610 terminal, smart battery, or sled module to VeriFone, you must obtain an MRA number. The following procedure describes how to return one or more Vx5xx/Vx610 terminals, smart batteries, or sled modules for repair or replacement (U.S. customers only). To Return a Terminalfor Service1Get the following information from the printed labels on the bottom of each Vx5xx/Vx610 terminal, smart battery, or sled module to be returned:•Product ID, including the model and part number. For example, “OMNI 5100” and “Pxxx- xxx-xx,” “Mxxx-xx-xx-xxx,” or “2xxxx-xx”•Serial number (S/N xxx-xxx-xxx)2Obtain the MRA number(s) by completing one of the following:aCall VeriFone toll-free within the United States at 1-800-VeriFone and follow the automated menu options.•Select the MRA option from the automated message. The MRA department is open Monday to Friday, 8 A.M.–8 P.M., Eastern Time.•Give the MRA representative the information you gathered in Step 1.If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 727-953-4172 (U.S.).bAddress a fax to “VeriFone MRA Dept.” with the model and part number(s)•Include a telephone number where you can be reached and your fax number.NOTE International customers are advised to contact their local VeriFone representative for assistance regarding service, return, or replacement of terminals or batteries.
VERIFONE SERVICE AND SUPPORTAccessories and Documentation50 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDEcComplete the Inquiry Contact Form at http://www.verifone.com/aboutus/contact/contact_form.cfm.•Address the Subject box with to “VeriFone MRA Dept.”•Reference the model and part number in the Note box.3Describe the problem(s).4Provide the shipping address where the repaired or replacement unit must be returned.5Keep a record of the following items:•Assigned MRA number(s).•VeriFone serial number assigned to the Vx5xx/Vx610 terminal, smart battery, or sled module you are returning for service or repair (terminal serial numbers are located on the bottom of the unit.•Shipping documentation, such as air bill numbers used to trace the shipment.•Model(s) returned (model numbers are located on the VeriFone label on the bottom of the Vx5xx/Vx610 terminal).AccessoriesandDocumentationVeriFone produces the following accessories and documentation for the Vx5xx/Vx610 terminal. When ordering, please refer to the part number in the left column. •VeriFone online store at www.store.verifone.com•USA – VeriFone Customer Development Center, 800-VeriFone (837-4366), Monday - Friday, 7 A.M. - 8 P.M., Eastern time •International – Contact your VeriFone representative Power PackContact your local VeriFone distributor to determine which power pack or power cord fits your needs.CPS10936-3A DC power pack (universal)21973-01 AC power cord (US)Thermal PrinterPaperCRM0039-01 CRM0039 in 30-roll bulk package CRM0040 High-grade thermal printer paper, 57 mm (2.24-inch) width, 25-meter (82-feet) length; single roll; Available in 20-roll or 50-roll bulk packagesNOTE One MRA number must be issued for each Vx5xx/Vx610 terminal you return to VeriFone, even if you are returning several of the same model.
VERIFONE SERVICE AND SUPPORTAccessories and DocumentationOMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 51VeriFone CleaningKit02746-01 Cleaning KitTelephone LineCord00124-17 2.1-meter (7-foot) telephone line cord, black, with modular RJ11-type connectorsSwivel Stand23050-01 Vx510 Swivel StandDocumentationFor Vx510, Vx570, and Vx610 Terminals:23216 Omni 5xxx and Vx610 Installation Guide23217 Omni 5xxx and Vx610 Reference Manual23230 Verix V Operating System Programmer’s Manual23231 Verix V Tools Programmer’s ManualFor Vx510 Terminals:23218 Omni 5100/5150 and Vx510, Omni 3730 Certifications and Regulations23219 Omni 5100/5150 and Vx5xx Quick Installation GuideFor Vx570 Terminals:23646 Vx570 Certifications and Regulations23759 Vx570 Quick Installation Guide24134 Vx570 Privacy Shield Quick Installation GuideFor Vx610 Terminals:23640 Omni 56xx and Vx610 Carrying Case Quick Installation Guide23641 Omni 56xx and Vx610 Attachable Strap/Handstrap Quick Installation Guide23643 Omni 56xx and Vx610 Quick Installation Guide23644 Omni 56xx and Vx610 Certifications and RegulationsFor Vx510 and Vx610 Terminals:23642 Omni 5xxx and Vx610 Privacy Shield Quick Installation Guide
VERIFONE SERVICE AND SUPPORTAccessories and Documentation52 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE
OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 53CHAPTER 6Troubleshooting GuidelinesThe troubleshooting guidelines provided in the following section are included to assist you to successfully install and configure your Vx5xx/Vx610 terminal. If you have problems operating your Vx5xx/Vx610 terminal, please read through these troubleshooting examples. If the problem persists even after performing the outlined guidelines or if the problem is not described below, contact your local VeriFone representative for assistance. Typical examples of malfunction you may encounter while operating your Vx5xx/Vx610 terminal and steps you can take to resolve them are listed. Blank DisplayWhen the terminal display screen does not show correct or clearly readable information:•Check terminal power connection.•Remove and reapply power to the terminal.•Check all cable connections and verify that the telephone line is properly connected.•If the problem persists, contact your local VeriFone service provider.Terminal DoesNot Dial OutIf the terminal does not dial out:•Check the telephone line connections.•Check that the telephone line is working by plugging it into a working telephone and listening for a dial tone. NOTE The Vx5xx/Vx610 terminal comes equipped with tamper-evident labels. The Vx5xx/Vx610 contains no user serviceable parts. Do not, under any circumstance, attempt to disassemble the terminal. Perform only those adjustments or repairs specified in this guide. For all other services, contact your local VeriFone service provider. Service conducted by parties other than authorized VeriFone representatives may void any warranty.CAUTION Using an incorrectly rated power supply may damage the terminal or cause it not to work as specified. Use only a VeriFone-supplied power pack with the correct output ratings. Before troubleshooting, ensure that the power supply being used to power the terminal matches the requirements specified on the bottom of the terminal. (See Chapter 3, Specifications, for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting.
TROUBLESHOOTING GUIDELINESPrinter Paper Jam54 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE•Replace the telephone cable that connects the terminal with a cable you know is working correctly.•If the problem persists, contact your local VeriFone service provider.Printer PaperJamIf paper jams inside the printer:•Press the button on the side of the terminal to unlatch the paper roll cover, then open the cover.•Remove the damaged paper from the paper roll and clear the feed mechanism.•Install a roll of printer paper, as described in Installing the Paper Roll in the Printer.•If the problem persists, it may be due to poor paper quality. Install a new roll of higher-quality paper.Keypad DoesNot RespondIf the keypad does not respond properly:•Check the terminal display. If it displays the wrong character or nothing at all when you press a key, follow the steps outlined in Transactions Fail To Process.•If pressing a function key does not perform the expected action, refer to the user documentation for that application to ensure you are entering data correctly.•If the problem persists, contact your local VeriFone representative.PeripheralDevice Does NotWorkIf any peripheral device (PINpad or smart card reader) does not work properly:•Check the power cord connection to the peripheral device.•Check that the device connected to the proper port has power and is functioning properly. If possible, perform a self-test on the device in question.•The cable connecting the optional device to the terminal serial port may be defective. Try a different serial cable. See Connecting Optional Device(s).•If the problem persists, contact your local VeriFone representative.TransactionsFail To ProcessThere are several reasons why the terminal may not be processing transactions. Use the following steps to troubleshoot failures. Check the Magnetic Card Reader•Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card.WARNING Poor-quality paper may jam the printer. To order high-quality VeriFone paper, refer to Accessories and Documentation.
TROUBLESHOOTING GUIDELINESPrinter Does Not PrintOMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 55•Ensure that you are swiping cards properly. With the card reader, the black magnetic stripe on the card should face down and inward, toward the keypad and must be inserted from the top of the terminal (see Figure 45). •Process a transaction manually, using the keypad instead of the card reader. If the manual transaction works, the problem may be a defective card reader.•Contact your VeriFone distributor or service provider.•If the manual transaction does not work, proceed to Check the Telephone Line.Check the Smart Card Reader•Perform a test transaction using several different smart cards to ensure the problem is not a defective card.•Ensure that the card is inserted correctly and that the card is not removed prematurely.•Ensure the MSAM cards are properly inserted in the cardholders and that the cardholders are properly secured (see Installing/Replacing MSAM Cards).•Contact your VeriFone distributor or service provider.•If the manual transaction does not process, proceed to Check the Telephone Line.Check the Telephone Line•Disconnect the telephone line from the terminal and connect it to a working telephone to check for a dial tone. If there is no dial tone, replace the telephone cable.•If the problem appears to be with the telephone line, check with the party you are trying to call to see if their system is operational. If they are not experiencing difficulties with their line, contact the telephone company and have your line checked.•If the telephone line works, contact your local VeriFone representative for assistance.Printer Does NotPrintIf the printer does not work properly:•Check battery status or terminal power connection. The printer will not print if there is an insufficient charge remaining in the battery to complete the print operation. (For Vx610 terminals only.)•Check if the printer is out of paper and that the roll is properly installed. Open the paper roll cover and install a new roll of printer paper or ensure that the roll is feeding from the bottom.•Verify that the printer roller and paper roll dust cover are properly installed.•If the problem persists, contact your VeriFone distributor or service provider.
TROUBLESHOOTING GUIDELINESTerminal Display Does not Show Correct/Readable Information56 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDETerminal DisplayDoes not ShowCorrect/ReadableInformation•Connect the terminal in to a known-good power supply (if you have one) to see if this clears the problem.•Recharge or replace the battery. (For Vx610 terminals only.)•If the problem persists, contact your local VeriFone representative for assistance. Vx610 TerminalDoes Not Start•Ensure that you press the ENTER/ON key for approximately 3 seconds, until the unit lights up.•Ensure that the smart battery charge state is not below the critically low level. •Recharge or replace the smart battery.Vx610 SmartBattery Will NotChargeEach new Vx610 smart battery must receive a full charge to initialize its full charge capacity.Printer Does NotPrintIf the printer does not work properly:•Check battery status or terminal power connection. The printer will not print if there is an insufficient charge remaining in the battery to complete the print operation. (For Vx610 terminals only.)•Check if the printer is out of paper and that the roll is properly installed. Open the paper roll cover and install a new roll of printer paper or ensure that the roll is feeding from the bottom.•Verify that the printer roller and paper roll dust cover are properly installed.•If the problem persists, contact your VeriFone distributor or service provider.NOTE Allow the Vx610 terminal to remain connected to the power pack for 6 hours to ensure the battery receives a full charge.Conserve battery power by turning the Vx610 terminal off when not in use. If the terminal will not be used for several days, remove the battery from the terminal as it continues to discharge even when the terminal is turned off.NOTE The Vx610 terminal automatically shuts off when the smart battery reaches the critically low charge state. If this occurs, the smart battery must recharge a minimum of 1/2 hour before it can power the terminal. It may take several recharge attempts to reset the safety circuit when charging a smart battery that has been discharged below this critical state.
OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 57INDEXAaccessories 50documentation 51ordering 51power packs 50swivel stand 51telephone line cord 51thermal printer paper 50VeriFone cleaning kit 51antennasinstallation 40orientation 41replacing 41Bbatteriesextending the battery life 34See also smart batterybattery modeVx610 30Ccheck readers 27cleaning kit 51connection ports 16contact VeriFone 49Ddial out problemstroubleshooting 53displaystroubleshooting 53, 56documentation 50acronym definitions 7conventions 7ordering 51Eelectrical considerations 14, 22electrostatic discharges 22prevention 22environmental factors 13external printersRS-232 port connection 27external printers supportedVeriFone external printers 27Iinstallation 9connecting a check reader to Vx510 or Vx570 25connecting a check reader to Vx610 27connecting a PINpad to Vx510 or Vx570 24connecting a PINpad to Vx610 26connecting a smart card reader to Vx510 or Vx570 24connecting a smart card reader to Vx610 26connecting a smart card writer to Vx510 or Vx570 24connecting optional device(s) 24connecting the terminal power pack 28connecting the terminal to a telephone line 18MSAM cards 22peripherals 27terminal location 13unpacking the shipping carton 14Kkeypadstroubleshooting 54Mmaintenancecleaning the terminal 47cleaning the terminal contacts 47returning a battery for repair or replacement 49returning a terminal for repair or replacement 49MSAM cardholders 22MSAM cardsinstallation 22Ooptional devices
INDEXP58 OMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDEconnecting 24Ppaper jamstroubleshooting 54paper rollsfor thermal printers 19, 54installation 19peripheral devicestroubleshooting 54peripheralscheck readers 27installation 27printers 27troubleshooting 54power packsAC version 50connecting 28DC version 50ordering 50printer paperordering 50printerstroubleshooting 55, 56privacy shields 31Vx510 31Vx570 32Vx610 31Sservicereturning a battery for repair or replacement 49returning a terminal for repair or replacement 49SIM cardsfor GSM models 37installation 37smart battery 34battery life 34charging 34conserving power 33disposal 34features 33installation 33recharging 34removal 34troubleshooting 56specificationsDC power pack 45power 45temperature 45weight 46Ttechnical supportcontacting VeriFone 49returning a battery for repair or replacement 49returning a terminal for repair or replacement 49telephone line connections 18telephone line cordsordering 51terminal featuresgeneral 15terminalsaccessories 50benefits 10cleaning 47documentation 50electrical considerations 14environmental factors 13features 15repair 49replacement 49service and support 49troubleshooting 53, 56thermal printer paperstorage 19thermal printersabout the thermal printer paper 19, 54paper jams 54troubleshooting 55, 56transactionssmart cards 42wireless 42troubleshootingbatteries 56displays 53, 56guidelines 53keypads 54peripheral devices 54peripherals 54printers 55, 56terminal transactions 54
INDEXVOMNI 5XXX AND VX5XX/VX610 INSTALLATION GUIDE 59terminals 53, 56VVeriCentre Appliance Management Suitesimultaneous downloads 11Vx5xx/Vx610multi-application capability 11Vx610starting on battery power 30troubleshooting 56Vx610 startupbattery mode 30Wwireless connectionCDMA 11GSM/GPRS 11Wi-Fi 11wireless transactions 42
Omni 5xxx and Vx5xx/Vx610Installation GuideVeriFone Part Number 23216, Revision CVeriFone, Inc.2099 Gateway Place, Suite 600San Jose, CA, 95110 USATel: (800) VeriFone (837-4366)www.verifone.com

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