Verifone VX680GPRS POINT OF SALES TERMINAL User Manual Vx680 book

VeriFone Inc POINT OF SALES TERMINAL Vx680 book

Users Manual

VeriFone Part Number DOC268-003-EN-A, Revision A.3VERIFONECONFIDENTIALREVISION A.3 Vx680Installation Guide
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the writtenpermission of VeriFone, Inc.The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure theaccuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs arefor illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample programbefore placing the software into productive use. This document, including without limitation the examples and software programs, issupplied “As-Is.”VeriFone, Inc.2099 Gateway Place, Suite 600San Jose, CA, 95110 USA1-800-VERIFONEwww.verifone.comVeriFone Part Number DOC268-003-EN-A, Revision A.3Vx680 Installation Guide© 2009 VeriFone, Inc.VERIFONECONFIDENTIALREVISION A.3 VeriFone, the VeriFone logo, Omni, VeriCentre, Verix, and ZonTalk are registered trademarks of VeriFone. Other brand names ortrademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc. All other brand names and trademarks appearing in this manual are the property of their respective holders. Comments? Please e-mail all comments on this document to your local VeriFone Support Team.WARNING Do not dispose of the Vx680 Li-ion smart battery in a fire. Li-ion batteries must be recycled or disposed of properly. Do not dispose of Li-ion batteries in municipal waste sites.
VX680 INSTALLATION GUIDE 3VERIFONECONFIDENTIALREVISION A.3 CONTENTSPREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8CHAPTER 1Terminal Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Performance and Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Contactless Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Communication Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13CHAPTER 2Terminal Setup Selecting Terminal Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Considerations for Bluetooth® Comm Base Station. . . . . . . . . . . . . . . . . . . 16Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Examining Terminal Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Examining Connection Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Power Adapter Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19USB Host Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Multiport Adapter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20USB Modem Dongle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20USB Serial Dongle (RS232 UART). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Bluetooth® Comm Base Station (for Bluetooth® variant) . . . . . . . . . . . . . . . 21Establishing Telephone Line Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Vx680 Bluetooth® Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Bluetooth® Comm Base Station Connector Sockets . . . . . . . . . . . . . . . . . . 23Mounting the Bluetooth® Comm Base Station . . . . . . . . . . . . . . . . . . . . . . . 24Power Connection to the Bluetooth® Comm Base Station . . . . . . . . . . . . . . 25Telephone Line Connection to the Bluetooth® Comm Base Station. . . . . . . 25Installing the Paper Roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Installing/Replacing MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Installing/Replacing SIM Card (GSM/GPRS Models Only) . . . . . . . . . . . . . . . . 31Using the Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Smart Battery Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Battery Behavior (No Power Cable) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Manual Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Manual Shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
CONTENTS4VX680 INSTALLATION GUIDEVERIFONECONFIDENTIALREVISION A.3 Installing the Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Connecting the Terminal Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Charging the Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36Battery Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36Using the Base Station. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Standard Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Full-Feature Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Powering Up the Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Placing the Terminal Onto the Base Station. . . . . . . . . . . . . . . . . . . . . . . . . . . . 39Attaching the USB Dongles to the Base Station. . . . . . . . . . . . . . . . . . . . . . . . . 39Charging the Spare Battery on the Base Station . . . . . . . . . . . . . . . . . . . . . . . . 40Conducting Wireless Transactions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Conducting Smart Card Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Conducting Bluetooth® Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42Using the Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42CHAPTER 3Specifications Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45DC Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45Temperature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45CHAPTER 4Maintenance Cleaning the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47Terminal Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47CHAPTER 5VeriFone Serviceand Support Returning a Terminal or Smart Battery for Service. . . . . . . . . . . . . . . . . . . . . . . 49Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50Thermal Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50VeriFone Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50Spare Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50USB Host Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51Modem Dongle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51Serial Dongle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51Telephone Line Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
CONTENTSVX680 INSTALLATION GUIDE 5VERIFONECONFIDENTIALREVISION A.3 CHAPTER 6TroubleshootingGuidelines Terminal Does Not Start. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53Terminal Display Does not Show Correct/Readable Info. . . . . . . . . . . . . . . . . . 53Terminal is Unable to Go Online and Displays Connection Failure (for Bluetooth® variant) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54Smart Battery Will Not Charge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54Spare Battery in Base Station Will Not Charge . . . . . . . . . . . . . . . . . . . . . . . . . 54Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55Terminal Does Not Dial Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55Printer Does Not Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55Printer Paper Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56Transactions Fail To Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56INDEX. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
CONTENTS6VX680 INSTALLATION GUIDEVERIFONECONFIDENTIALREVISION A.3
VX680 INSTALLATION GUIDE 7VERIFONECONFIDENTIALREVISION A.3 PREFACEThis guide is your primary source of information for setting up and installing the Vx680 terminal.AudienceThis guide is useful for anyone installing and configuring a Vx680 terminal. Basic descriptions of the terminal features are also provided.OrganizationThis guide is organized as follows:Chapter 1, Terminal Overview. Provides an overview of the Vx680 terminal.Chapter 2, Terminal Setup. Explains how to set up and install the Vx680 terminal. It tells you how to select a location, establish power and telephone line connections, and how to configure optional peripheral devices.Chapter 3, Specifications. Discusses power requirements and dimensions of the Vx680 terminal.Chapter 4, Maintenance. Explains how to maintain your Vx680 terminal.Chapter 5, VeriFone Service and Support. Provides information on contacting your local VeriFone representative or service provider, and information on how to order accessories or documentation from VeriFone.Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines, should you encounter a problem in terminal installation and configuration.RelatedDocumentationTo learn more about the Vx680 terminal, refer to the following set of documents:Vx680 Certifications and Regulations Sheet VPN DOC268-001-EN-AVx680 Quick Installation Guide VPN DOC268-002-EN-AVx680 Reference Manual VPN DOC268-004-EN-AVx680 Full-Featured Base and Dongle Quick Installation GuideVPN DOC268-006-EN-AVx680 Standard Base Quick Installation Guide VPN DOC268-005-EN-AVerix EOS Volume I: Operating System Programming ManualVPN DOC00301Verix EOS Volume II: Operating System and Communications Programmers ManualVPN DOC00302Verix EOS Volume III: Operating System Programming Tools Reference ManualVPN DOC00303
PREFACEConventions and Acronyms8VX680 INSTALLATION GUIDEVERIFONECONFIDENTIALREVISION A.3 Conventions andAcronymsThis section describes the conventions and acronyms used in this guide.DocumentConventionsVarious conventions are used to help you quickly identify special formatting. Table 1 describes these conventions and provides examples of their use. Acronym DefinitionsVarious acronyms are used in place of the full definition. Table 2 presents acronyms and their definitions. Table 1 Document ConventionsConvention Meaning ExampleBlue Text in blue indicates terms that are cross referenced.See Conventions and Acronyms.Italics Italic typeface indicates book titles or emphasis. You must install a roll of thermal-sensitive paper in the printer.Courier The courier type face is used while specifying onscreen text, such as text that you would enter at a command prompt, or to provide an URL.http://www.verifone.comThe pencil icon is used to highlight important information.RS-232-type devices do not work with the PINpad port.The caution symbol indicates possible hardware or software failure, or loss of data.The terminal is not waterproof or dustproof, and is intended for indoor use only.The lightning symbol is used as a warning when bodily injury might occur.Due to risk of shock do not use the terminal near water.NOTECAUTIONWARNINGTable 2 Acronym DefinitionsAcronym DefinitionsAC Alternating CurrentCDMA Code Division Multiple AccessEMV Europay MasterCard and VISAGPRS General Packet Radio ServiceGSM Global System for Mobile CommunicationHDMI High-Definition Multimedia InterfaceITP Internal Thermal PrinterLCD Liquid Crystal Display
PREFACEConventions and AcronymsVX680 INSTALLATION GUIDE 9VERIFONECONFIDENTIALREVISION A.3 LED Light Emitting DiodeMRA Merchandise Return AuthorizationMSAM Micromodule-Size Security Access ModulePED PIN-Entry DevicesPIN Personal Identification NumberRJ45 Registered Jack 45RS-232 Recommended Standard 232SAM Security Access ModuleSIM Subscriber Identity ModuleUART Universal Asynchronous Transmitter/ReceiverUSB Universal Serial BusVPN VeriFone Part NumberWi-Fi Wireless FidelityTable 2 Acronym DefinitionsAcronym Definitions
PREFACEConventions and Acronyms10 VX680 INSTALLATION GUIDEVERIFONECONFIDENTIALREVISION A.3
VX680 INSTALLATION GUIDE 11VERIFONECONFIDENTIALREVISION A.3 CHAPTER 1Terminal OverviewThis chapter provides a brief description of the Vx680 terminal, the smallest all-in-one wireless handheld payment device. This terminal packs a wallop: large color/touch display, blazing fast processor, abundant memory, the latest PCI 2.0 security, and integrated contactless; all in the same familiar small Vx670 form factor.The Vx680 terminal is a portable, battery-powered device designed to fit comfortably to the hands and is ideal for consumer-facing applications. It features a vibrant colored 3.5” TFT QVGA display and a backlit spill-resistant keypad. It supports a variety of communications technologies including: 802.11g WiFI with WPA2 security support, GPRS, Bluetooth® wireless technology, and CDMA. Figure 1 The Vx680 terminalNOTE VeriFone ships variants of the Vx680 terminal for different markets. Your terminal may have a different configuration. The following devices may or may not be present: a smart card reader, zero or three MSAM cardholders, and/or a SIM cardholder.
TERMINAL OVERVIEWFeatures and Benefits12 VX680 INSTALLATION GUIDEVERIFONECONFIDENTIALREVISION A.3 Features at a glanceFeatures andBenefitsVx680 terminals provide the right combination of features and functions including a triple-track magnetic-stripe card reader, smart card reader, integrated PIN pad, color/touch display, optional contactless support, and a quiet yet fast internal thermal printer (ITP).Exceptional Ease ofUse•Lightweight (less than 1 pound), tapered design, compact, stylish and the ergonomic balance allows convenient terminal hand-off to the consumer for PIN entry or other input•Large 3.5” color TFT display for boundless application possibilities and easy readability under diverse lighting conditions•Large, well-placed and blue backlit keys provide improved tactile response to simplify usage and minimize finger slips•38 mm diameter paper roll with a trouble-free, drop-in, “clam shell” loading and dual tear bar that allows receipts to be ripped in any direction•Quiet, fast integrated thermal printer with a rear placement to maximize the user interface area•Vertical magnetic stripe card reader with an extended blade for optimal card reading•Touchscreen for icon-based applications or electronic signature capture support•Optional hands-free holster is available that fits to the server’s or clerk’s belt so that the POS device can be quickly removed and easily handed to the customer•400 mHz ARM11 RISC processor delivers power and usability in a convenient “hand-over” design•Securely supports and runs payment and value-added applications along with signature capture•Multi-application operating environment •Offers unsurpassed performance on EMV smart card transactions•Advanced memory architecture to meet tomorrow’s needs with support for 192 MB•Max UI design provides large 3.5” color QVGA display, and large blue backlit keys for easier viewing •Backward compatibility with VeriFone solutions help reduces development costs•Adds vibrant color and touchscreen to the smallest purpose-built wireless payment device•Drop resistant design minimizes breakage •Multiple connectivity and Contactless options•32-bit processing and multi-tasking capabilities •Spill-resistant design forces liquid down and off the front of the terminal•Security architecture exceeds specifications for PCI-PED and sophisticated file authentication•USB support for VeriFone peripheral devices
TERMINAL OVERVIEWFeatures and BenefitsVX680 INSTALLATION GUIDE 13VERIFONECONFIDENTIALREVISION A.3 Performance andDurability•Powerful 400 mHz ARM11 processing completes transactions in seconds•High-capacity 7.2 V 1800 mA lithium-ion battery can easily be swapped with one hand•Standard base for drop-and-go charging or optional full-featured base with spare battery charging•With USB ports for connection to supported USB peripherals•Rounded corners and drop resistant to 3 feet on concrete floor to minimize breakage•Sealed MSR blade that locks out moisture for outstanding spill resistance•192 MB of memory with optional removable SD flash memorySecurity•PCI PED 2.0 approved for debit and other PIN-based transactions•EMV Level 1 and 2 Type Approval•Tamper-resistant contruction, SSL protocols, and VeriShield file authentication•Latest WPA2 Wi-Fi security and supports VeriShield Protect encryption implementationsContactlessCapability•Advanced contactless architecture that future-proofs investment with a single contactless interface (SingleCl), SoftSAMs, and side-by-side application architecture•On-screen tap zone (CTLS logo) for optimized user experience•Contactless version accepts EMV and mag-stripe contactless payments as well as PIN-based transactionsCommunicationTechnology•Vx680 GPRS and 3G: Long-range wireless payment for retailers that have no physical location limitations•Vx680 CDMA: Long-range wireless payment for Non-GPRS coverage areas•Vx680 Wi-Fi: Ideal for retailers that need multiple wireless devices and traditionally have an existing IP infrastracture•Vx680 Bluetooth® : Simple, plug-and-play installation for locations that need short-range wireless capability
TERMINAL OVERVIEWFeatures and Benefits14 VX680 INSTALLATION GUIDEVERIFONECONFIDENTIALREVISION A.3
VX680 INSTALLATION GUIDE 15VERIFONECONFIDENTIALREVISION A.3 CHAPTER 2Terminal SetupThis chapter describes the terminal setup procedure. You will learn about: •Selecting Terminal Location. •Unpacking the Shipping Carton.•Examining Terminal Features.•Examining Connection Ports.•Establishing Telephone Line Connections.•Vx680 Bluetooth® Support.•Installing the Paper Roll.•Installing/Replacing MSAM Cards.•Installing/Replacing SIM Card (GSM/GPRS Models Only).•Using the Smart Battery.•Battery Behavior (No Power Cable).•Installing the Smart Battery.•Charging the Smart Battery.•Connecting the Terminal Power Pack.•Using the Base Station.•Placing the Terminal Onto the Base Station.•Attaching the USB Dongles to the Base Station.•Charging the Spare Battery on the Base Station.•Conducting Wireless Transactions.•Conducting Smart Card Transactions.•Conducting Bluetooth® Transactions.•Using the Magnetic Card Reader.SelectingTerminalLocationUse the following guidelines when selecting a location for your Vx680 terminal. EnvironmentalFactors•The Vx680 unit is a portable terminal. Select a flat support surface, such as a countertop or table, to keep the terminal safe in between uses.
TERMINAL SETUPUnpacking the Shipping Carton16 VX680 INSTALLATION GUIDEVERIFONECONFIDENTIALREVISION A.3 •Do not use the terminal where there is high heat, dust, humidity, moisture, or caustic chemicals or oils.•Keep the terminal away from direct sunlight and anything that radiates heat, such as a stove or motor.•Do not use the terminal outdoors. ElectricalConsiderations•Avoid using this product during electrical storms.•Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment).•Do not use the terminal near water or in moist conditions.Considerations forBluetooth® CommBase StationThe Bluetooth® Comm Base Station requires the following:•A power source within two meters.•A telephone socket within three meters (for PSTN version).•A location with minimal obstruction for communicating with terminals. •It is recommended that the Bluetooth® Comm Base Station be installed two meters from the ground to allow the LEDs to be seen, and the state of the connection to be confirmed.Unpacking theShipping CartonOpen the shipping carton and carefully inspect its contents for possible tampering or shipping damage. The Vx680 device is a secure product and any tampering may cause the terminal to cease to function properly. To unpack theShipping Carton 1Remove and inspect the following items:•Terminal•Power pack•Telephone line cable•Power cable•Battery pack•Paper roll2Remove all plastic wrapping from the terminal and other components.CAUTION The terminal is not waterproof or dustproof, and is intended for indoor use only. Any damage to the unit from exposure to rain or dust may void any warranty.
TERMINAL SETUPExamining Terminal FeaturesVX680 INSTALLATION GUIDE 17VERIFONECONFIDENTIALREVISION A.3 3Remove the clear protective film from the LCD screen. 4Save the shipping carton and packing material for future repacking or moving the terminal.ExaminingTerminalFeaturesBefore you continue the installation process, notice the features of the Vx680 terminal (see Figure 2). Figure 2 Vx680 Terminal Features (Front Panel)Front PanelThe front panel includes the following features:•A Large 3.5” color TFT and touchscreen display.CAUTION Do not use a terminal that has been damaged or tampered with. The Vx680 terminal comes equipped with tamper-evident labels. If a label or component appears damaged, please notify the shipping company and your VeriFone representative or service provider immediately.MAGNETIC CARDTELEPHONE-STYLEKEYPADCLEAR KEYSMART CARD READERINDICATOR LEDINTERNAL THERMALPRINTER (AT THE BACK) READERCANCEL KEYENTER KEYTERMINAL DISPLAY / TOUCHSCREENINDICATOR LED
TERMINAL SETUPExamining Connection Ports18 VX680 INSTALLATION GUIDEVERIFONECONFIDENTIALREVISION A.3 •Two types of keys:aA 12-key, telephone-style keypad (keypads may vary in style).bThree color-coded function keys below the keypad (icons at right; from left to right: CANCEL, CLEAR, ENTER). •A magnetic card reader, built into the right side. Swipe the card using the proper direction, with the magnetic stripe down and facing inward, toward the keypad. •A green indicator LED indicates power is ON.•Four indicator LEDs above the terminal display that indicate what process is being done.•An internal thermal printer at the back of the terminal.•A smart card reader, built into the front of the terminal. For directions on how to use a smart card, see Conducting Smart Card Transactions.•A SAM (security access module) compartment, built into the bottom of the terminal. The Vx680 terminal contains an MSAM cardholder to support stored-value card programs or other merchant card requirements. ExaminingConnectionPortsThe Vx680 terminal has one primary port that supports different peripherals through the use of various cables.Figure 3 The Vx680 Primary Port (Bottom View)NOTE VeriFone ships variants of the Vx680 terminal for different markets. Your terminal may have a different configuration. The following devices may or may not be present: a smart card reader, or an MSAM cardholder. However, the basic processes described in this guide remain the same, regardless of terminal configuration.
TERMINAL SETUPExamining Connection PortsVX680 INSTALLATION GUIDE 19VERIFONECONFIDENTIALREVISION A.3 Power AdapterCableEach Vx680 terminal comes with a power adapter cable (VPN 08641-01-R) that completes the connection between the power pack and the terminal.Figure 4 Power Adapter Cable Connection to a Vx680 TerminalUSB Host CableThe Vx680 terminal also provides a 2-Wire USB Host port (VPN 08640-01-R) to support for external peripherals. A connector adaptor provides for standard USB host connection for the Modem Dongle or the RS232 UART Dongle.Figure 5 USB Host Cable Connection to a Vx680 Terminal
TERMINAL SETUPExamining Connection Ports20 VX680 INSTALLATION GUIDEVERIFONECONFIDENTIALREVISION A.3 Multiport AdapterAn optional multiport adapter (VPN 08643-01-R) provides connectivity for power, USB Host, USB Device, and COM1 (RS232 UART). This cable is used only for deployment or development purposes.Figure 6 Multiport Adapter Connection to a Vx680 TerminalUSB Modem DongleUse the M26-D10-00 USB Modem Dongle to provide the Vx680 terminal with modem communication over a telephone line at speeds of up to 33,600 bps. It can also be connected to the full-feature Base Station when the terminal is in the station (see Attaching the USB Dongles to the Base Station). USB Serial Dongle(RS232 UART)The USB Serial Dongle (VPN M267-D01-00) may be purchased with the Vx680 terminal. It is designed to accommodate the RJ45 connector. The USB Serial Dongle can also be connected to the full-feature Base Station when the terminal is placed in the station (see Attaching the USB Dongles to the Base Station). NOTE Other cables are available for different purposes. Check with your local VeriFone representative for further information.NOTE A Base Station may be purchased with the Vx680 terminal or purchased as a separate option full-feature Base Station has two USB host ports for external dongles as well as a battery charger slot for charging an extra lithium-ion battery pack. A standard Base Station does not have any USB ports and is capable of charging the terminal only and not the extra battery pack.
TERMINAL SETUPEstablishing Telephone Line Connections22 VX680 INSTALLATION GUIDEVERIFONECONFIDENTIALREVISION A.3 EstablishingTelephone LineConnectionsTo connect a telephone line:1Connect one end of the telephone cable to the USB Modem Dongle.2Connect the USB Modem Dongle to the terminal using the mini-HDMI Connector (VPN 08640-01-R).3Route the other end of the telephone cable directly to a telephone wall jack.Figure 8 Vx680 USB Modem Dongle ConnectionWARNING To reduce the risk of fire, use only No. 26 AWG or larger UL Listed or CSA Certified Telecommunication Line Cable.USB HOST CABLEUSB MODEM DONGLE
TERMINAL SETUPInstalling the Paper RollVX680 INSTALLATION GUIDE 27VERIFONECONFIDENTIALREVISION A.3 Installing thePaper RollA fast, quiet thermal printer is built into the Vx680 terminal. Before you can process transactions that require a receipt or record, you must install a roll of thermal-sensitive paper in the printer.The ITP uses a roll of single-ply, thermal-sensitive paper 57 millimeters (2.24 inches) wide and 38 millimeters in diameter. A pink out-of-paper indicator line appears on the edge of the paper approximately 18 inches before the end of the roll. After this line appears, there is enough paper remaining on the roll to conclude at least one transaction. To Install a Paper Roll 1Gently pull the latch located on the bottom of the terminal to unlock the paper roll cover. Figure 13 Unlocking the Printer CoverCAUTION Poor-quality paper can jam the printer and create excessive paper dust. To order high-quality VeriFone paper, refer to Accessories and Documentation.Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact, friction, temperature, humidity, and oils affect the color and storage characteristics of the paper. Never load a roll of paper with folds, wrinkles, tears, or holes at the edges in the print area.
TERMINAL SETUPInstalling the Paper Roll28 VX680 INSTALLATION GUIDEVERIFONECONFIDENTIALREVISION A.3 2Lift the printer cover up and back. Figure 14 Opening the Printer Cover3Remove any partial roll of paper in the printer tray by lifting it up. 4Loosen the glued leading edge of the paper or remove the protective strip from the new roll of paper. Unwind the paper roll past any glue residue.5Hold the roll so the paper feeds from the bottom of the roll when the terminal is inverted (see Figure 15).6Drop the paper roll into the printer tray.Figure 15 Loading Paper Roll7Pull paper up past the glue residue on the paper roll.
TERMINAL SETUPInstalling/Replacing MSAM CardsVX680 INSTALLATION GUIDE 29VERIFONECONFIDENTIALREVISION A.3 8Close the paper roll cover by gently pressing directly on the cover until it clicks shut, allowing a small amount of paper past the glue residue to extend outside the printer door. Figure 16 Closing Paper Roll Cover9Tear the paper off against the serrated plastic strip in the printer.Installing/Replacing MSAMCardsWhen you first receive your Vx680 terminal, you may need to install an MSAM card or you may need to replace old cards. To Install/ReplaceMSAM 1Power off the terminal.2Place the terminal upside down on a soft, clean surface to protect the display from scratches.CAUTION To prevent damaging the print roller, always gently press down on the paper roll cover to close it.CAUTION Observe standard precautions when handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. VeriFone recommends using a grounded anti-static wrist strap.CAUTIONIt is very important that the terminal is powered off before removing the battery.
TERMINAL SETUPInstalling/Replacing MSAM Cards30 VX680 INSTALLATION GUIDEVERIFONECONFIDENTIALREVISION A.3 3Remove the battery.Figure 17 Removing the Smart Battery4After removing the battery, the MSAM compartment is exposed. 5Remove any previously installed MSAM card by sliding the card from the MSAM cardholder.6Install an MSAM card by aligning the card and carefully sliding it within the guides on the cover until it is fully inserted (see Figure 18).Figure 18 Installing MSAM Card7Install the battery (see Figure 21).NOTE Before inserting the MSAM card, position it as shown in Figure 18, with the card’s gold contacts facing the smart card reader end of the terminal. The cardholder connector base has a set of contacts and a notch on one corner to ensure the MSAM card is positioned correctly. The MSAM card has a notch on one corner to ensure that it fits into the connector base in only one way. The MSAM compartment door will not close properly if the MSAM card is installed incorrectly.
TERMINAL SETUPInstalling/Replacing SIM Card (GSM/GPRS Models Only)VX680 INSTALLATION GUIDE 31VERIFONECONFIDENTIALREVISION A.3 Installing/Replacing SIMCard (GSM/GPRS ModelsOnly)The Vx680 terminal supports the installation of a SIM (Subscriber Identity Module) card. Use the following procedure to replace or install a SIM card.1Place the terminal upside down on a soft, clean surface to protect the lens from scratches.2Remove the battery.Figure 19 Removing the Smart Battery3After removing the battery, the SIM compartment is exposed. The SIM card holder is labeled RADIO SIM.4Insert the SIM into the cardholder.Figure 20 Inserting SIM Card5Install the battery (see Figure 21).NOTE There is only one SIM slot and one SAM slot. Make sure you insert the SIM card into the SIM slot, as shown in Figure 20.
TERMINAL SETUPUsing the Smart Battery32 VX680 INSTALLATION GUIDEVERIFONECONFIDENTIALREVISION A.3 Using the SmartBatteryThe Vx680 terminal uses a Li-ion smart battery (see Accessories and Documentation for ordering information). The internal logic of the smart battery prevents both overcharging and undercharging (a fault condition in which the battery level goes well below the minimum acceptable charge and the battery becomes unusable). Smart BatteryFeaturesThe following are features of the smart battery:•Two Li-ion cells•A fuel gauge module that:•monitors state of charge (voltage and percentage of capacity),•communicates with the terminal (charge parameters and status), •determines full charge capacity (on charge cycle and uninterrupted discharge cycle), and •automatically shuts down when cell voltage is extremely low.•A safety circuit that:•prevents cell damage from overcharge, over-discharge, or overheating, and•activates when the battery is left in an unused terminal for extended periods.NOTE The Vx680 terminal will operate on battery power or on power pack power. The smart battery charger in the terminal will be active whenever the power pack is connected.NOTE •Lithium-ion batteries are not affected by shallow charging. Furthermore, when the terminal has no external power source or smart battery, the coin cell battery provides power to the security circuit.•Uninstalling the battery and unplugging the terminal power pack reduce the life of the coin cell battery, which does not recharge and must be replaced if drained.•Conserve battery power by turning the Vx680 terminal off when not in use. If the terminal is not to be used for an extended period of time, keep the Lithium-ion battery inserted in the terminal, and power up the terminal periodically to check the battery charge. Do not let the battery charge fall below 10% for extended periods of time as this may permanently diminish the battery capacity. Recharge the battery by attaching the power cable to the terminal and plugging the power pack into a wall outlet.
TERMINAL SETUPBattery Behavior (No Power Cable)VX680 INSTALLATION GUIDE 33VERIFONECONFIDENTIALREVISION A.3 Battery Behavior(No PowerCable)If you connect the Vx680 to a non-battery power source, the terminal shifts to cabled power mode and starts up automatically, regardless of the battery charge state.Manual StartupHold the green key down for about 4 seconds until the terminal displays the startup screen.When the terminal has power, the terminal lights are activated and the green LED indicator remains lit. Manual ShutdownHold the red key down for about 4 seconds until the terminal displays the shutdown verification screen. Keep holding the red key until the Vx680 terminal shuts down.NOTE The 4-second power-up delay is for preventing terminal startup if the green key is accidentally held down. The time required to hold the green key down to power up the terminal is configurable (for more information, see the Vx680 Reference Manual – VPN DOC268-004-EN-A).NOTE If an application is loaded in the terminal, it starts after the initial VeriFone copyright screen and usually displays a unique copyright screen. If no application is loaded in the terminal, DOWNLOAD NEEDED appears on screen after the initial VeriFone copyright screen.NOTE •The 4-second shutdown delay is for preventing terminal shutdown if the red key is accidentally held down. The time required to hold the red key down to shut down the terminal is configurable (for more information, see the Vx680 Reference Manual – VPN DOC268-004-EN-A).•When the terminal has no power, the screen is blank and the green LED indicator is not lit.
TERMINAL SETUPInstalling the Smart Battery34 VX680 INSTALLATION GUIDEVERIFONECONFIDENTIALREVISION A.3 Installing theSmart BatteryThe Vx680 smart battery fits in a slot on the back of the Vx680 terminal, as shown in Figure 21. The locking tab clicks when the battery is in place. The slot is keyed, so that there is only one way to insert the battery.Figure 21 Installing the Smart Battery RemovalTo remove the Vx680 smart battery, press the locking tab and pull the smart battery from its slot.Figure 22 Detaching the Smart Battery from the Vx680 Terminal
TERMINAL SETUPConnecting the Terminal Power PackVX680 INSTALLATION GUIDE 35VERIFONECONFIDENTIALREVISION A.3 Connecting theTerminal PowerPackWhen you have finished installing the smart battery, you are ready to connect the Vx680 terminal to the provided power source for initial charging. The Vx680 unit comes with a universal input power pack capable of operating from voltages of 100VAC to 240VAC. To Connect theTerminal Power Pack 1Insert the round barrel connector into the power port in the connector, as shown in Figure 23.Figure 23 Vx680 Power Pack Connection2Insert the AC power cable into the power pack.3Plug the AC power cable into a wall outlet or powered surge protector. When the terminal has power, the terminal lights are activated and the LED indicator remains lit.CAUTION Using an incorrectly rated power supply may damage the terminal or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the terminal matches the requirements specified on the bottom of the terminal. (See Chapter 3,Specifications for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting.WARNING Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. During a transaction, disconnecting the power by removing the battery or unplugging the terminal from a wall power while at very low battery charge may cause transaction data files not yet stored in the terminal memory to be lost.NOTE To protect against possible damage caused by lightning strikes and electrical surges, consider installing a power surge protector.
TERMINAL SETUPCharging the Smart Battery36 VX680 INSTALLATION GUIDEVERIFONECONFIDENTIALREVISION A.3 If an application is loaded in the terminal, it starts after the initial VeriFone copyright screen and usually displays a unique copyright screen. If no application is loaded in the terminal, DOWNLOAD NEEDED appears on screen after the initial VeriFone copyright screen.Charging theSmart BatteryAfter unpacking your Vx680 terminal, install the battery and connect the power pack to the unit for 6 hours or until fully charged. The smart battery has a safety circuit to protect the Li-ion cells from overcharging and over-discharging. If the battery is over-discharged, the safety circuit shuts down the battery. The battery must then be recharged to restore operation.Battery LifeThe Vx680 smart battery can be charged and discharged hundreds of times, but will eventually wear out. When operating times are noticeably shorter than usual, it is time to buy a new battery (see Accessories and Documentation for ordering information).NOTE The Vx680 terminal’s smart battery is also charged when the terminal is in the Base Station. For more information, see Placing the Terminal Onto the Base Station. NOTE The Vx680 terminal automatically shuts off when the smart battery reaches the critically low charge state. If this occurs, the smart battery must be recharged for a minimum of 1/2 hour before it can power the terminal. It may take several recharge attempts to reset the safety circuit when charging a smart battery that has been discharged below this critical state.WARNING Do not dispose of batteries in a fire. Li-ion batteries must be recycled or disposed of properly. Do not dispose of Li-ion batteries in municipal waste sites.
TERMINAL SETUPUsing the Base StationVX680 INSTALLATION GUIDE 37VERIFONECONFIDENTIALREVISION A.3 Using the BaseStationThe primary purpose of the Base Station is to charge the terminal battery and provide a docking station for the terminal after being used in pay-at-table environments. The Base Station can be positioned on a countertop or mounted to the wall.There are two types of Base Stations, the standard model and the full-feature model. Standard BaseStationThe standard Base Station can charge the Vx680 terminal. However, it does not have any external ports and has a single LCD to indicate power status. Figure 24 The Vx680 Standard Base StationFull-Feature BaseStationThe full-feature Base Station can charge the Vx680 terminal while charging an extra battery pack. In addition, it has two USB ports for external dongles, together with one LED for power indication and another LED for the charger status. Figure 25 The Vx680 Full-Feature Base Station
TERMINAL SETUPUsing the Base Station38 VX680 INSTALLATION GUIDEVERIFONECONFIDENTIALREVISION A.3 For more information on charging the spare battery on the full-feature Base Station and connecting external dongles to the USB ports, see Charging the Spare Battery on the Base Station and Attaching the USB Dongles to the Base Station. Powering Up theBase StationUse the procedure in this section to connect the Vx680 Base Station to a power source.1Insert the round barrel connector of the power pack into the power port at the back of the Base Station. Figure 26 Connecting the Base Station to a Power Source2Insert the AC power cable into the power pack.3Plug the AC power cable into a wall outlet or power surge protector. 4Confirm that the Base Station is powered up as indicated by the solid green LED.
TERMINAL SETUPPlacing the Terminal Onto the Base StationVX680 INSTALLATION GUIDE 39VERIFONECONFIDENTIALREVISION A.3 Placing theTerminal Ontothe Base StationThe Vx680 terminal can be placed on the Base Station when not in use for continuous charging of its battery. External peripherals can also be attached to the terminal via USB dongles while it is on the Base Station (see Attaching the USB Dongles to the Base Station).Figure 27 Placing the Vx680 terminal onto the Base StationAttaching theUSB Dongles tothe Base StationWhile the Vx680 terminal is resting on the Base Station, you can drive external peripherals through the use of USB dongles. Only one Modem Dongle and one Serial Dongle can be connected to the Base Station. A second Modem Dongle or a second Serial Dongle will be ignored by the terminal.NOTE The full-feature Base Station can also charge a spare battery while it charges the battery attached to the terminal (see Charging the Spare Battery on the Base Station). To protect against possible damage caused by lightning strikes and electrical surges, consider installing a power surge protector.WARNING Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. Disconnecting the power during a transaction may cause transaction data files not yet stored in terminal memory to be lost.NOTE The full-feature Base Station has USB ports for two external dongles. The standard Base Station does not have USB ports.
TERMINAL SETUPCharging the Spare Battery on the Base Station40 VX680 INSTALLATION GUIDEVERIFONECONFIDENTIALREVISION A.3 1Insert the USB dongle into the USB port located at the back of the Base Station. Figure 28 Inserting External Dongle Into USB Port2After inserting the external dongle into the USB port, place the Vx680 terminal onto the Base Station (see Powering Up the Base Station).3Connect the peripheral to the external dongle. Charging theSpare Battery onthe Base StationThe full-feature Base Station can charge the Vx680 terminal while charging an extra battery pack. 1Connect the Base Station to a power source (see Powering Up the Base Station)2Place the spare battery pack onto the Base Station as shown in Figure 29.Figure 29 Putting Spare Battery Pack Into the Base Station
TERMINAL SETUPConducting Wireless TransactionsVX680 INSTALLATION GUIDE 41VERIFONECONFIDENTIALREVISION A.3 3Place the Vx680 terminal onto the Base Station to charge both the spare and installed battery packs at the same time.Figure 30 Charging the Spare and Installed Battery SimultaneouslyConductingWirelessTransactionsTo conduct a wireless transaction:•Ensure the terminal is in an optimal position for transmitting.•Follow the on-screen instructions provided with your application.ConductingSmart CardTransactionsThe smart card transaction procedure may vary from one application to another. Verify the procedure with your application provider before performing a smart card transaction.To Conduct a SmartCard Transaction 1Position a smart card with the contacts facing upward (see Figure 31).2Insert the smart card into the smart card reader slot in a smooth, continuous motion until it seats firmly.
TERMINAL SETUPConducting Bluetooth® Transactions42 VX680 INSTALLATION GUIDEVERIFONECONFIDENTIALREVISION A.3 3Remove the card only when the application indicates the transaction is complete. Figure 31 Inserting a Smart CardConductingBluetooth®TransactionsTo conduct a Bluetooth® transaction:•Ensure the terminal is paired with a Bluetooth® Comm Base Station not more than 100 meters away.•Follow the on-screen instructions provided with your application.Using theMagnetic CardReaderThe Vx680 terminal supports credit/debit card transactions.To Conduct a Credit/Debit CardTransaction1Position a magnetic card with the stripe in the card reader and facing inward, toward the keypad.2To ensure a proper read of the magnetic swipe card, the user should insert the magnetic card from the top of the unit, as shown in Figure 32.CAUTION Leave the smart card in the card reader until the transaction is complete. Premature card removal will invalidate the transaction.
TERMINAL SETUPUsing the Magnetic Card ReaderVX680 INSTALLATION GUIDE 43VERIFONECONFIDENTIALREVISION A.3 3Swipe the card through the magnetic card reader.Figure 32 Using the Magnetic Card Reader
TERMINAL SETUPUsing the Magnetic Card Reader44 VX680 INSTALLATION GUIDEVERIFONECONFIDENTIALREVISION A.3
VX680 INSTALLATION GUIDE 45VERIFONECONFIDENTIALREVISION A.3 CHAPTER 3SpecificationsThis chapter discusses power requirements, dimensions, and other specifications of the Vx680 terminal. Power12V DC 2.0 ADC Power PackUL, ITE listed, LPS power supply:aInput rated: 100 - 240V AC, 50/60 HzbOutput rated: 12V DC 2.0 ABarrel connector polarity: Temperature•Operating temperature: -10° to 50° C (14° to 122° F)•Relative humidity: 5% to 90%; non-condensingExternalDimensions•Length: 168 mm (6.6 in)•Width: 82 mm (3.2 in)•Depth: 58 mm (2.3 in)
SPECIFICATIONSExternal Dimensions46 VX680 INSTALLATION GUIDEVERIFONECONFIDENTIALREVISION A.3
VX680 INSTALLATION GUIDE 47VERIFONECONFIDENTIALREVISION A.3 CHAPTER 4MaintenanceThe Vx680 terminal and base stations have no user-maintainable parts. Cleaning theTerminalTo clean the terminal and base station, use a clean cloth slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner.TerminalContactsGently swab the contacts with alcohol or contact cleaner to remove the dirt. It is important that the exposed contacts of the Vx680 battery stay clean and unbent. Smart CardReaderDo not attempt to clean the smart card reader. Doing so may void any warranty. For smart card reader service, contact your VeriFone distributor or service provider.CAUTION Never use thinner, trichloroethylene, or ketone-based solvents – they may cause deterioration of plastic or rubber parts.Do not spray cleaners or other solutions directly onto the keypad or terminal display.CAUTION Avoid touching the contacts of the Vx680 battery and the recessed area on the terminal. Finger oils tarnish contacts, causing bad connections. When operating on battery power and experiencing a high occurrence of bad or incomplete data transfers, clean the contacts.
MAINTENANCESmart Card Reader48 VX680 INSTALLATION GUIDEVERIFONECONFIDENTIALREVISION A.3
VX680 INSTALLATION GUIDE 49VERIFONECONFIDENTIALREVISION A.3 CHAPTER 5VeriFone Service and SupportFor Vx680 terminal problems, contact your local VeriFone representative or service provider. For Vx680 product service and repair information:•USA – VeriFone Service and Support Group, 1-800-VeriFone (837-4366), Monday - Friday, 8 A.M. - 8 P.M., Eastern time•International – Contact your VeriFone representative Returning aTerminal orSmart Batteryfor ServiceBefore returning a Vx680 terminal, smart battery, or base station to VeriFone, you must obtain an MRA number. The following procedure describes how to return one or more Vx680 terminals, smart batteries, or base stations for repair or replacement (U.S. customers only). To Return a Terminalfor Service 1Get the following information from the printed labels on the bottom of each Vx680 terminal, smart battery, or sled module to be returned:•Product ID, including the model and part number. For example, “Vx680” and “M268-XXX-XXX-xxx.”•Serial number (S/N nnn-nnn-nnn)2Obtain the MRA number(s) by completing one of the following:aCall VeriFone toll-free within the United States at 1-800-VeriFone and follow the automated menu options.•Select the MRA option from the automated message. The MRA department is open Monday to Friday, 8 A.M.–8 P.M., Eastern Time.•Give the MRA representative the information you gathered in Step 1.If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 727-953-4172 (U.S.).bAddress a fax to “VeriFone MRA Dept.” with the model and part number(s)•Include a telephone number where you can be reached and your fax number.NOTE Customers outside the United States are advised to contact their local VeriFone representative for assistance regarding service, return, or replacement of terminals or batteries.
VERIFONE SERVICE AND SUPPORTAccessories and Documentation50 VX680 INSTALLATION GUIDEVERIFONECONFIDENTIALREVISION A.3 cComplete the Inquiry Contact Form at http://www.verifone.com/aboutus/contact/contact_form.cfm.•Address the Subject box with to “VeriFone MRA Dept.”•Reference the model and part number in the Note box.3Describe the problem(s).4Provide the shipping address where the repaired or replacement unit must be returned.5Keep a record of the following items:•Assigned MRA number(s).•VeriFone serial number assigned to the Vx680 terminal, smart battery, or base station you are returning for service or repair (terminal serial numbers are located on the bottom of the unit.•Shipping documentation, such as air bill numbers used to trace the shipment.•Model(s) returned (model numbers are located on the VeriFone label on the bottom of the Vx680 terminal).Accessories andDocumentationVeriFone produces the following accessories and documentation for the Vx680 terminal. When ordering, please refer to the part number in the left column. •VeriFone online store at www.store.verifone.com•USA – VeriFone Customer Development Center, 800-VeriFone (837-4366), Monday - Friday, 7 A.M. - 8 P.M., Eastern time •International – Contact your VeriFone representative Power PackContact your local VeriFone distributor to determine which power pack or power cable fits your needs.Thermal PrinterPaperCRM0047-20 Thermal paper in 20-roll bulk package VeriFone CleaningKit02746-01 Cleaning KitSpare Battery24016-01-R Vx680 spare battery NOTE One MRA number must be issued for each Vx680 terminal you return to VeriFone, even if you are returning several of the same model.CPS11224-3B-R DC power pack (universal)21973-01 AC power cable (US)
VERIFONE SERVICE AND SUPPORTAccessories and DocumentationVX680 INSTALLATION GUIDE 51VERIFONECONFIDENTIALREVISION A.3 USB Host Cable08640-01-R Vx680 USB Host CableModem Dongle24123-01-R Vx680 Modem DongleSerial Dongle24122-01-R Vx680 Serial DongleTelephone LineCable00124-17 2.1-meter (7-foot) telephone line cable, black, with modular RJ11-type connectorsDocumentationVx680 Certifications and Regulations Sheet VPN DOC268-001-EN-AVx680 Quick Installation Guide VPN DOC268-002-EN-AVx680 Reference Manual VPN DOC268-004-EN-AVx680 Full-Featured Base and Dongle Quick Installation GuideVPN DOC268-006-EN-AVx680 Standard Base Quick Installation Guide VPN DOC268-005-EN-AVerix EOS Volume I: Operating System Programmers Manual VPN DOC00301Verix EOS Volume II: Operating System and Communication Programmers ManualVPN DOC00302Verix EOS Volume III: Operating System Programming Tools Reference ManualVPN DOC00303
VERIFONE SERVICE AND SUPPORTAccessories and Documentation52 VX680 INSTALLATION GUIDEVERIFONECONFIDENTIALREVISION A.3
VX680 INSTALLATION GUIDE 53VERIFONECONFIDENTIALREVISION A.3 CHAPTER 6Troubleshooting GuidelinesThe troubleshooting guidelines provided in the following section are included to help you install and configure your Vx680 terminal successfully. Typical examples of malfunction you may encounter while operating your Vx680 terminal and steps you can take to resolve them are listed in this chapter. If the problem persists even after performing the outlined guidelines or if the problem is not described below, contact your local VeriFone representative for assistance. Terminal DoesNot Start•Ensure that the smart battery charge state is not below the critically low level. •Recharge or replace the smart battery. •Ensure that you pressed the green ENTER/ON key for approximately 4 seconds, until the unit lights up.Terminal DisplayDoes not ShowCorrect/Readable Info•Recharge or replace the battery.•Connect the Vx680 terminal into a known-good power supply (if you have one) to see if this clears the problem.•If the problem persists, contact your local VeriFone representative for assistance.NOTE The Vx680 terminal comes equipped with tamper-evident labels. The Vx680 unit contains no user serviceable parts. Do not, under any circumstance, attempt to disassemble the terminal. Perform only those adjustments or repairs specified in this guide. For all other services, contact your local VeriFone service provider. Service conducted by parties other than authorized VeriFone representatives may void any warranty.CAUTION Use only a VeriFone-supplied power pack. Using an incorrectly rated power supply may damage the terminal or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the terminal matches the requirements specified on the bottom of the terminal. (See Chapter 3, Specifications, for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting.
TROUBLESHOOTING GUIDELINESTerminal is Unable to Go Online and Displays Connection Failure (for Bluetooth® variant)54 VX680 INSTALLATION GUIDEVERIFONECONFIDENTIALREVISION A.3 Terminal isUnable to GoOnline andDisplaysConnectionFailure (forBluetooth®variant)•Check that the Green LED on the Bluetooth® Comm Base Station is lit.•Ensure that the Bluetooth® Comm Base Station’s power adapter is plugged in and switched ON at the mains.•Connect the Vx680 terminal into a known-good power supply (if you have one) to see if this clears the problem.•Ensure that the terminal is paired with the required Bluetooth® Comm Base Station.•If the problem persists, contact your local VeriFone representative for assistance.Smart BatteryWill Not ChargeThe Vx680 smart battery must initially receive a full charge to ensure proper operation.Spare Battery inBase Station WillNot ChargeWhen the spare battery is installed in the base for charging, the Base LED will flash amber if the battery is charging, or stay solid green if the battery is fully charged. If the battery is not charged and the LED does not flash amber, check the contacts on the battery and in the terminal base to make sure they are clean. Also, try charging a known good battery to see if the problem is with the base or with the battery. If the problem persists, contact your local VeriFone representative.NOTE •Allow the Vx680 terminal to remain connected to the power pack for 6 hours to ensure the battery receives a full charge.•Lithium-ion batteries are not affected by shallow charging. Furthermore, when the terminal has no external power source or battery the coin cell battery provides power to the security circuit.•Uninstalling the battery and unplugging the terminal power pack reduce the life of the coin cell battery, which does not recharge and must be replaced if drained.•Conserve battery power by turning the Vx680 terminal off when not in use. If the terminal will not be used for an extended period of time, keep the Lithium-ion battery inserted in the terminal, and power up the terminal periodically to check the battery charge. Do not let the battery charge fall below 10% for extended periods of time as this may permanently diminish the battery capacity. Recharge the battery by attaching the power cable to the terminal and plugging the power pack into a wall outlet.•The Vx680 terminal automatically shuts off when the smart battery reaches the critically low charge state. If this occurs, the smart battery must recharge a minimum of 1/2 hour before it can power the terminal. It may take several recharge attempts to reset the safety circuit when charging a smart battery that has been discharged below this critical state.
TROUBLESHOOTING GUIDELINESBlank DisplayVX680 INSTALLATION GUIDE 55VERIFONECONFIDENTIALREVISION A.3 Blank DisplayWhen the Vx680 terminal display screen does not show correct or clearly readable information:•The battery pack may not be connected properly. Remove and reinstall the battery pack.•Check terminal power connection.•Remove and reapply power to the terminal.•If the problem persists, contact your local VeriFone service provider.Terminal DoesNot Dial OutIf the terminal does not dial out:•Check the telephone line connections.•Check that the telephone line is working by plugging it into a working telephone and listening for a dial tone. •Replace the telephone cable that connects the terminal with a cable you know is working correctly.•If the problem persists, contact your local VeriFone service provider.Printer Does NotPrintIf the printer does not work properly:•Make sure the battery is properly installed in the terminal. The printer will not print if there is no battery in the terminal.•Check battery status or terminal power connection. The printer will not print if there is an insufficient charge remaining in the battery to complete the print operation.•Check if the printer is out of paper (slow red blinking light) and that the roll is properly installed. Open the paper roll cover and install a new roll of printer paper or ensure that the roll is feeding correctly. A solid red indicator light indicates a printer error.•Verify that the printer door is properly latched.•If the problem persists, contact your VeriFone distributor or service provider.Printer PaperJamIf paper jams inside the printer:•Press the button at the bottom of the terminal to unlatch the paper roll cover, then open the cover.•Remove the damaged paper from the paper roll and clear the feed mechanism.•Install a roll of printer paper, as described in Installing the Paper Roll.
TROUBLESHOOTING GUIDELINESKeypad Does Not Respond56 VX680 INSTALLATION GUIDEVERIFONECONFIDENTIALREVISION A.3 •If the problem persists, it may be due to poor paper quality. Install a new roll of higher-quality paper.Keypad DoesNot RespondIf the keypad does not respond properly:•Check the terminal display. If it displays the wrong character or nothing at all when you press a key, follow the steps outlined in Transactions Fail To Process.•If pressing a function key does not perform the expected action, refer to the user documentation for that application to ensure you are entering data correctly.•If the problem persists, contact your local VeriFone representative.TransactionsFail To ProcessThere are several reasons why the terminal may not be processing transactions. Use the following steps to troubleshoot failures. Check the Magnetic Card Reader•Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card.•Ensure that you are swiping cards properly. With the Vx680 card reader, the black magnetic stripe on the card should face down and inward, toward the keypad and must be inserted from the top of the terminal (see Figure 32). •Process a transaction manually, using the keypad instead of the card reader. If the manual transaction works, the problem may be a defective card reader.•Contact your VeriFone distributor or service provider.•If the manual transaction does not work, proceed to Check the Telephone Line.Check the Smart Card Reader•Perform a test transaction using several different smart cards to ensure the problem is not a defective card.•Ensure that the card is inserted correctly and that the card is not removed prematurely.•Ensure the MSAM cards are properly inserted in the cardholders and that the cardholders are properly secured (see Installing/Replacing MSAM Cards).•Contact your VeriFone distributor or service provider.•If the manual transaction does not process, proceed to Check the Telephone Line.WARNING Poor-quality paper may jam the printer. To order high-quality VeriFone paper, refer to Accessories and Documentation.
TROUBLESHOOTING GUIDELINESTransactions Fail To ProcessVX680 INSTALLATION GUIDE 57VERIFONECONFIDENTIALREVISION A.3 Check the Telephone Line•Disconnect the telephone line from the Vx680 terminal and connect it to a working telephone to check for a dial tone. If there is no dial tone, replace the telephone cable.•If the problem appears to be with the telephone line, check with the party you are trying to call to see if their system is operational. If they are not experiencing difficulties with their line, contact the telephone company and have your line checked.•If the telephone line works, contact your local VeriFone representative for assistance.Check Pairing with Bluetooth® Comm Base Station (for terminal with Bluetooth support®)•Check that the terminal is paired with a Bluetooth® Comm Base Station.•Check that the Bluetooth® Comm Base Station to which the terminal is paired is powered ON. The blue LED is lit when the Bluetooth® Comm Base Station is powered ON.•If the Bluetooth® Comm Base Station cannot be powered on, pair the terminal with another available Bluetooth® Comm Base Station.•When making a transaction, check that the amber LED on the Bluetooth® Comm Base Station is lit. This means that the Bluetooth® Comm Base Station is online and, thus, can process transactions.
TROUBLESHOOTING GUIDELINESTransactions Fail To Process58 VX680 INSTALLATION GUIDEVERIFONECONFIDENTIALREVISION A.3
VERIFONE GLOBAL TEMPLATE USER’S GUIDE 59VERIFONECONFIDENTIALREVISION A.3 INDEXAaccessories 50documentation 51ordering 51power packs 50telephone line cord 51thermal printer paper 50VeriFone cleaning kit 50BBase Station 37batteriesextending the battery life 36See also smart batterybattery modeVx680 33Bluetooth® Comm Base Stationconnector sockets 23mounting the 24power connection to the 25requirements 16telephone line connection to the 25use of 21Ccleaning kit 50cleaning kitsordering 50connection ports 18contact VeriFone 49Ddial out problemstroubleshooting 55displaystroubleshooting 53, 55documentation 50acronym definitions 8conventions 8ordering 51Eelectrical considerations 16, 29electrostatic discharges 29prevention 29environmental factors 15Ffull-feature Base Station 37HHDMI 8, 22Iinstallation 11connecting the terminal power pack 35connecting the terminal to a telephone line 22MSAM cardholder 29MSAM card 29terminal location 15unpacking the shipping carton 16Kkeypadstroubleshooting 56Mmaintenancecleaning the terminal 47cleaning the terminal contacts 47returning a battery for repair or replacement 49returning a terminal for repair or replacement 49MSAM cardholder 29MSAM card29Ppaper jamstroubleshooting 55paper rollsfor thermal printers 27, 56installation 27power adapter cables 19
INDEXR60 VERIFONE GLOBAL TEMPLATE USER’S GUIDEERIONEONFIDENIApower packsAC version 50connecting 35DC version 50ordering 50printer paperordering 50printerstroubleshooting 55RRS232 UART 20Sservicereturning a battery for repair or replacement 49returning a terminal for repair or replacement 49SIM cardsfor GSM models 31smart battery 36battery life 36charging 36conserving power 32disposal 36features 32installation 34recharging 36removal 34troubleshooting 54spare batteriescharging on the Full-Featured Base Station 40ordering 50specificationsDC power pack 45power 45temperature 45standard Base Station 37Ttechnical supportcontacting VeriFone 49returning a battery for repair or replacement 49returning a terminal for repair or replacement 49telephone line connections 22telephone line cordsordering 51terminal featuresgeneral 17terminalsaccessories 50benefits 12cleaning 47documentation 50electrical considerations 16environmental factors 15features 17repair 49replacement 49service and support 49troubleshooting 53, 55thermal paperordering 50thermal printer paperstorage 27thermal printersabout the thermal printer paper 27, 56paper jams 55troubleshooting 55transactionsBluetooth® 42smart cards 41wireless 41troubleshootingbatteries 54displays 53, 55guidelines 53keypads 56printers 55terminal transactions 56terminals 53, 55UUSB donglesmodem 20serial 20USB host cable 19, 51USB modem donglesordering 51USB serial dongles 20ordering 51
INDEXVERIONEONFIDENIAVERIFONE GLOBAL TEMPLATE USER’S GUIDE 61VVx680Bluetooth® support 23starting on battery power 33Vx680 startupbattery mode 33Wwireless transactions 41
VERIFONEDRAFT VERIFONEDRAFT Vx680 Declaration of ConformityDECLARATION OF CONFORMITYaccording to ISO/IEC Guide 22 and EN 45014______________________________________________________________________Manufacturer’s Name VeriFone, Inc.Manufacturer’s Address VeriFone, Inc.1400 West Stanford Ranch RoadSuite 200, Rocklin, CA 95765, USADeclares, that the productProduct Name:Vx680Model Number: M268-XXX-XX-XXXProduct Options:AllConforms to the following product specifications:Safety: IEC 60950-1:2005EN 60950-1:2006+A11:2009EMC: EN 55022:2006+A1:2007EN 55024:1998/A1:2001/A2:2003 EN 61000-3-2:2006 EN 61000-3-3:1995+A1:2001+A2:2005GSM: EN301 489-1 V1.8.1 EN301 489-7 V1.3.1RFID: EN 301 489-1 V 1.8.1 EN 301 489-3 V 1.4.1 (2002-08)EN 300 330-1 V 1.5.1 (2006-04) EN 300 330-2 V 1.3.1 (2006-04)RF Spectrum Efficiency: EN 301 511, V 9.0.2SAR: EC Recommendation 1999/519/ECSupplementary Information:We hereby declare that the device complies with the requirements of the Low Voltage Directive 2006/95/EC, the EMC Directive 2004/108/EC, R&TTE Directive 1999/5/EC, and carries the CE Mark Directive (93/68/EEC) accordingly.Dated: October 22, 2009Fanny WongDirector of Engineering, Program Management OfficeRocklin, CA, USAEuropean contact for regulatory topics only: VeriFone UK Ltd.Symphony House7 Cowley Business ParkHigh StreetCowley Uxbridge, UB8 2ADUnited KingdomTel: +44-1895-275275
FCC Regulations: This mobile device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This mobile device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiated radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: -Reorient or relocate the receiving antenna. -Increase the separation between the equipment and receiver. -Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. -Consult the dealer or an experienced radio/TV technician for help. Changes or modifications not expressly approved by the party responsible for compliance could void the user‘s authority to operate the equipment. The antenna(s) used for this transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
RF Exposure Information (SAR) This device meets the government’s requirements for exposure to radio waves. This device is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission of the U.S. Government. The exposure standard for wireless mobile devices employs a unit of measurement known as the Specific Absorption Rate, or SAR. The SAR limit set by the FCC is 1.6W/kg. *Tests for SAR are conducted using standard operating positions accepted by the FCC with the device transmitting at its highest certified power level in all tested frequency bands. Although the SAR is determined at the highest certified power level, the actual SAR level of the device while operating can be well below the maximum value. This is because the device is designed to operate at multiple power levels so as to use only the poser required to reach the network. In general, the closer you are to a wireless base station antenna, the lower the power output. The highest SAR value for the device as reported to the FCC when tested for use when worn on the body, as described in this user guide, is 0.468 W/kg. (Body-worn measurements differ among device models, depending upon available accessories and FCC requirements.) While there may be differences between the SAR levels of various devices and at various positions, they all meet the government requirement. The FCC has granted an Equipment Authorization for this device with all reported SAR levels evaluated as in compliance with the FCC RF exposure guidelines. SAR information on this device is on file with the FCC and can be found under the Display Grant section of www.fcc.gov/oet/ea/fccid/ after searching on FCC ID: B32VX680GPRS. This device is compliance with SAR for general population /uncontrolled exposure limits in ANSI/IEEE C95.1-1999 and had been tested in accordance with the measurement methods and procedures specified in OET Bulletin 65 Supplement C.
Vx680Installation GuideVeriFone Part Number DOC268-003-EN-A, Revision A.3VeriFone, Inc.2099 Gateway Place, Suite 600San Jose, CA, 95110 USA1-800-VERIFONEwww.verifone.comVERIFONECONFIDENTIALREVISION A.3

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