Verifone VX680GPRS POINT OF SALES TERMINAL User Manual Vx680 book
VeriFone Inc POINT OF SALES TERMINAL Vx680 book
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Users Manual
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| Document ID | 1243920 |
| Application ID | k2PIgkGnVwJ1OKBp7+rb7A== |
| Document Description | Users Manual |
| Short Term Confidential | No |
| Permanent Confidential | No |
| Supercede | No |
| Document Type | User Manual |
| Display Format | Adobe Acrobat PDF - pdf |
| Filesize | 195.37kB (2442088 bits) |
| Date Submitted | 2010-02-22 00:00:00 |
| Date Available | 2010-02-23 00:00:00 |
| Creation Date | 2009-12-07 16:03:01 |
| Producing Software | Acrobat Distiller 7.0.5 (Windows) |
| Document Lastmod | 2010-02-13 14:34:39 |
| Document Title | Vx680_book.book |
| Document Creator | FrameMaker 7.1 |
| Document Author: | kimberly_e1 |
Vx680 Installation Guide V NF VeriFone Part Number DOC268-003-EN-A, Revision A.3 Vx680 Installation Guide © 2009 VeriFone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of VeriFone, Inc. The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program before placing the software into productive use. This document, including without limitation the examples and software programs, is supplied “As-Is.” VeriFone, the VeriFone logo, Omni, VeriCentre, Verix, and ZonTalk are registered trademarks of VeriFone. Other brand names or trademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc. All other brand names and trademarks appearing in this manual are the property of their respective holders. Comments? Please e-mail all comments on this document to your local VeriFone Support Team. WARNING Do not dispose of the Vx680 Li-ion smart battery in a fire. Li-ion batteries must be recycled or disposed of properly. Do not dispose of Li-ion batteries in municipal waste sites. V NF VeriFone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA 1-800-VERIFONE www.verifone.com VeriFone Part Number DOC268-003-EN-A, Revision A.3 CONTENTS PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . V NF CHAPTER 1 Terminal Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Performance and Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Contactless Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Communication Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 13 13 13 13 CHAPTER 2 Terminal Setup Selecting Terminal Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Considerations for Bluetooth® Comm Base Station . . . . . . . . . . . . . . . . . . . Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Examining Terminal Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Examining Connection Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Power Adapter Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . USB Host Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Multiport Adapter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . USB Modem Dongle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . USB Serial Dongle (RS232 UART). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Bluetooth® Comm Base Station (for Bluetooth® variant) . . . . . . . . . . . . . . . Establishing Telephone Line Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Vx680 Bluetooth® Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Bluetooth® Comm Base Station Connector Sockets . . . . . . . . . . . . . . . . . . Mounting the Bluetooth® Comm Base Station . . . . . . . . . . . . . . . . . . . . . . . Power Connection to the Bluetooth® Comm Base Station . . . . . . . . . . . . . . Telephone Line Connection to the Bluetooth® Comm Base Station. . . . . . . Installing the Paper Roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing/Replacing MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing/Replacing SIM Card (GSM/GPRS Models Only) . . . . . . . . . . . . . . . . Using the Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Smart Battery Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Battery Behavior (No Power Cable) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Manual Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Manual Shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 16 16 16 17 17 18 19 19 20 20 20 21 22 23 23 24 25 25 27 29 31 32 32 33 33 33 VX680 INSTALLATION GUIDE C ONTENTS Installing the Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting the Terminal Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Charging the Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Battery Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Standard Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Full-Feature Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Powering Up the Base Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Placing the Terminal Onto the Base Station. . . . . . . . . . . . . . . . . . . . . . . . . . . . Attaching the USB Dongles to the Base Station. . . . . . . . . . . . . . . . . . . . . . . . . Charging the Spare Battery on the Base Station . . . . . . . . . . . . . . . . . . . . . . . . Conducting Wireless Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Conducting Smart Card Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Conducting Bluetooth® Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . V NF 34 34 35 36 36 37 37 37 38 39 39 40 41 41 42 42 CHAPTER 3 Specifications Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 DC Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 CHAPTER 4 Maintenance Cleaning the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Terminal Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 CHAPTER 5 VeriFone Service Returning a Terminal or Smart Battery for Service. . . . . . . . . . . . . . . . . . . . . . . 49 and Support Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Thermal Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . VeriFone Cleaning Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Spare Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . USB Host Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Modem Dongle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Serial Dongle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Telephone Line Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . VX680 INSTALLATION GUIDE 50 50 50 50 51 51 51 51 51 C ONTENTS CHAPTER 6 Troubleshooting Terminal Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Guidelines Terminal Display Does not Show Correct/Readable Info . . . . . . . . . . . . . . . . . . 53 Terminal is Unable to Go Online and Displays Connection Failure (for Bluetooth® variant) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Smart Battery Will Not Charge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Spare Battery in Base Station Will Not Charge . . . . . . . . . . . . . . . . . . . . . . . . . 54 Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Terminal Does Not Dial Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Printer Does Not Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Printer Paper Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Transactions Fail To Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 V NF I N D E X . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 VX680 INSTALLATION GUIDE C ONTENTS V NF VX680 INSTALLATION GUIDE PREFACE This guide is your primary source of information for setting up and installing the Vx680 terminal. Audience Organization This guide is useful for anyone installing and configuring a Vx680 terminal. Basic descriptions of the terminal features are also provided. This guide is organized as follows: V NF Chapter 1, Terminal Overview. Provides an overview of the Vx680 terminal. Chapter 2, Terminal Setup. Explains how to set up and install the Vx680 terminal. It tells you how to select a location, establish power and telephone line connections, and how to configure optional peripheral devices. Chapter 3, Specifications. Discusses power requirements and dimensions of the Vx680 terminal. Chapter 4, Maintenance. Explains how to maintain your Vx680 terminal. Chapter 5, VeriFone Service and Support. Provides information on contacting your local VeriFone representative or service provider, and information on how to order accessories or documentation from VeriFone. Related Documentation Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines, should you encounter a problem in terminal installation and configuration. To learn more about the Vx680 terminal, refer to the following set of documents: Vx680 Certifications and Regulations Sheet VPN DOC268-001-EN-A Vx680 Quick Installation Guide VPN DOC268-002-EN-A Vx680 Reference Manual VPN DOC268-004-EN-A Vx680 Full-Featured Base and Dongle Quick Installation Guide VPN DOC268-006-EN-A Vx680 Standard Base Quick Installation Guide VPN DOC268-005-EN-A Verix EOS Volume I: Operating System Programming Manual VPN DOC00301 Verix EOS Volume II: Operating System and Communications Programmers Manual VPN DOC00302 Verix EOS Volume III: Operating System Programming Tools Reference Manual VPN DOC00303 VX680 INSTALLATION GUIDE P REFACE Conventions and Acronyms Conventions and Acronyms This section describes the conventions and acronyms used in this guide. Document Various conventions are used to help you quickly identify special formatting. Table Conventions 1 describes these conventions and provides examples of their use. Table 1 Document Conventions Convention Meaning Example Blue Text in blue indicates terms that are cross referenced. See Conventions and Acronyms. Italics Italic typeface indicates book titles or emphasis. You must install a roll of thermalsensitive paper in the printer. The courier type face is used while specifying onscreen text, such as text that you would enter at a command prompt, or to provide an URL. http://www.verifone.com The pencil icon is used to highlight important information. RS-232-type devices do not work with the PINpad port. The caution symbol indicates possible hardware or software failure, or loss of data. The terminal is not waterproof or dustproof, and is intended for indoor use only. V NF Courier NOTE CAUTION ON The lightning symbol is used as a warning when bodily injury might occur. WARNING EV Due to risk of shock do not use the terminal near water. Acronym Definitions Various acronyms are used in place of the full definition. Table 2 presents acronyms and their definitions. Table 2 VX680 INSTALLATION GUIDE Acronym Definitions Acronym Definitions AC Alternating Current CDMA Code Division Multiple Access EMV Europay MasterCard and VISA GPRS General Packet Radio Service GSM Global System for Mobile Communication HDMI High-Definition Multimedia Interface ITP Internal Thermal Printer LCD Liquid Crystal Display P REFACE Conventions and Acronyms Table 2 Acronym Definitions Acronym Definitions LED Light Emitting Diode MRA Merchandise Return Authorization MSAM Micromodule-Size Security Access Module PED PIN-Entry Devices PIN Personal Identification Number RJ45 Registered Jack 45 RS-232 Recommended Standard 232 SAM Security Access Module SIM Subscriber Identity Module UART Universal Asynchronous Transmitter/Receiver USB Universal Serial Bus VPN VeriFone Part Number Wi-Fi Wireless Fidelity V NF VX680 INSTALLATION GUIDE P REFACE Conventions and Acronyms V NF 10 VX680 INSTALLATION GUIDE CHAPTER 1 Terminal Overview This chapter provides a brief description of the Vx680 terminal, the smallest all-inone wireless handheld payment device. This terminal packs a wallop: large color/ touch display, blazing fast processor, abundant memory, the latest PCI 2.0 security, and integrated contactless; all in the same familiar small Vx670 form factor. V NF The Vx680 terminal is a portable, battery-powered device designed to fit comfortably to the hands and is ideal for consumer-facing applications. It features a vibrant colored 3.5” TFT QVGA display and a backlit spill-resistant keypad. It supports a variety of communications technologies including: 802.11g WiFI with WPA2 security support, GPRS, Bluetooth® wireless technology, and CDMA. NOTE VeriFone ships variants of the Vx680 terminal for different markets. Your terminal may have a different configuration. The following devices may or may not be present: a smart card reader, zero or three MSAM cardholders, and/or a SIM cardholder. Figure 1 The Vx680 terminal VX680 INSTALLATION GUIDE 11 TERMINAL O VERVIEW Features and Benefits Features at a glance • 400 mHz ARM11 RISC processor delivers power and usability in a convenient “hand-over” design • Multi-application operating EMV smart card transactions • Advanced memory architecture to meet tomorrow’s needs with support for 192 MB • Backward compatibility with VeriFone solutions help reduces development costs • Drop resistant design minimizes • Max UI design provides large 3.5” color QVGA display, and large blue backlit keys for easier viewing • Adds vibrant color and touchscreen to the smallest purpose-built wireless payment device • Multiple connectivity and V NF breakage Contactless options • 32-bit processing and multi-tasking capabilities specifications for PCI-PED and sophisticated file authentication Features and Benefits • USB support for VeriFone peripheral devices Vx680 terminals provide the right combination of features and functions including a triple-track magnetic-stripe card reader, smart card reader, integrated PIN pad, color/touch display, optional contactless support, and a quiet yet fast internal thermal printer (ITP). Exceptional Ease of • Use VX680 INSTALLATION GUIDE • Spill-resistant design forces liquid down and off the front of the terminal • Security architecture exceeds 12 and value-added applications along with signature capture • Offers unsurpassed performance on environment • Securely supports and runs payment Lightweight (less than 1 pound), tapered design, compact, stylish and the ergonomic balance allows convenient terminal hand-off to the consumer for PIN entry or other input • Large 3.5” color TFT display for boundless application possibilities and easy readability under diverse lighting conditions • Large, well-placed and blue backlit keys provide improved tactile response to simplify usage and minimize finger slips • 38 mm diameter paper roll with a trouble-free, drop-in, “clam shell” loading and dual tear bar that allows receipts to be ripped in any direction • Quiet, fast integrated thermal printer with a rear placement to maximize the user interface area • Vertical magnetic stripe card reader with an extended blade for optimal card reading • Touchscreen for icon-based applications or electronic signature capture support • Optional hands-free holster is available that fits to the server’s or clerk’s belt so that the POS device can be quickly removed and easily handed to the customer TERMINAL O VERVIEW Features and Benefits Performance and • Durability • High-capacity 7.2 V 1800 mA lithium-ion battery can easily be swapped with one hand • Standard base for drop-and-go charging or optional full-featured base with spare battery charging • With USB ports for connection to supported USB peripherals • Rounded corners and drop resistant to 3 feet on concrete floor to minimize breakage • Sealed MSR blade that locks out moisture for outstanding spill resistance • 192 MB of memory with optional removable SD flash memory V NF Security • PCI PED 2.0 approved for debit and other PIN-based transactions • EMV Level 1 and 2 Type Approval • Tamper-resistant contruction, SSL protocols, and VeriShield file authentication • Latest WPA2 Wi-Fi security and supports VeriShield Protect encryption implementations Contactless • Capability Powerful 400 mHz ARM11 processing completes transactions in seconds Advanced contactless architecture that future-proofs investment with a single contactless interface (SingleCl), SoftSAMs, and side-by-side application architecture • On-screen tap zone (CTLS logo) for optimized user experience • Contactless version accepts EMV and mag-stripe contactless payments as well as PIN-based transactions Communication • Technology • Vx680 GPRS and 3G: Long-range wireless payment for retailers that have no physical location limitations IS V 680 CDMA: Long-range E wireless payment for Non-GPRS coverage areas • Vx680 Wi-Fi: Ideal for retailers that need multiple wireless devices and traditionally have an existing IP infrastracture • Vx680 Bluetooth® : Simple, plug-and-play installation for locations that need short-range wireless capability VX680 INSTALLATION GUIDE 13 TERMINAL O VERVIEW Features and Benefits V NF 14 VX680 INSTALLATION GUIDE CHAPTER 2 Terminal Setup This chapter describes the terminal setup procedure. You will learn about: • Selecting Terminal Location. • Unpacking the Shipping Carton. • Examining Terminal Features. • Examining Connection Ports. • Establishing Telephone Line Connections. • Vx680 Bluetooth® Support. • Installing the Paper Roll. • Installing/Replacing MSAM Cards. • Installing/Replacing SIM Card (GSM/GPRS Models Only). • Using the Smart Battery. • Battery Behavior (No Power Cable). • Installing the Smart Battery. • Charging the Smart Battery. • Connecting the Terminal Power Pack. • Using the Base Station. • Placing the Terminal Onto the Base Station. • Attaching the USB Dongles to the Base Station. • Charging the Spare Battery on the Base Station. • Conducting Wireless Transactions. • Conducting Smart Card Transactions. • Conducting Bluetooth® Transactions. • Using the Magnetic Card Reader. V NF Selecting Terminal Location Use the following guidelines when selecting a location for your Vx680 terminal. Environmental • Factors The Vx680 unit is a portable terminal. Select a flat support surface, such as a countertop or table, to keep the terminal safe in between uses. VX680 INSTALLATION GUIDE 15 TERMINAL S ETUP Unpacking the Shipping Carton CAUTION • Do not use the terminal where there is high heat, dust, humidity, moisture, or caustic chemicals or oils. • Keep the terminal away from direct sunlight and anything that radiates heat, such as a stove or motor. • Do not use the terminal outdoors. The terminal is not waterproof or dustproof, and is intended for indoor use only. Any damage to the unit from exposure to rain or dust may void any warranty. Electrical • Considerations • Avoid using this product during electrical storms. V NF • Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment). Do not use the terminal near water or in moist conditions. Considerations for The Bluetooth® Comm Base Station requires the following: Bluetooth® Comm Base Station • A power source within two meters. • A telephone socket within three meters (for PSTN version). Unpacking the Shipping Carton • A location with minimal obstruction for communicating with terminals. • It is recommended that the Bluetooth® Comm Base Station be installed two meters from the ground to allow the LEDs to be seen, and the state of the connection to be confirmed. Open the shipping carton and carefully inspect its contents for possible tampering or shipping damage. The Vx680 device is a secure product and any tampering may cause the terminal to cease to function properly. To unpack the 1 Shipping Carton Remove and inspect the following items: • Terminal • Power pack • Telephone line cable • Power cable • Battery pack • Paper roll 2 Remove all plastic wrapping from the terminal and other components. 16 VX680 INSTALLATION GUIDE TERMINAL S ETUP Examining Terminal Features 3 Remove the clear protective film from the LCD screen. CAUTION Do not use a terminal that has been damaged or tampered with. The Vx680 terminal comes equipped with tamper-evident labels. If a label or component appears damaged, please notify the shipping company and your VeriFone representative or service provider immediately. 4 Save the shipping carton and packing material for future repacking or moving the terminal. Examining Terminal Features Before you continue the installation process, notice the features of the Vx680 terminal (see Figure 2). V NF INTERNAL THERMAL PRINTER (AT THE BACK) INDICATOR LED INDICATOR LED TERMINAL DISPLAY / TOUCHSCREEN TELEPHONE-STYLE KEYPAD MAGNETIC CARD READER ENTER KEY CANCEL KEY CLEAR KEY SMART CARD READER Figure 2 Vx680 Terminal Features (Front Panel) Front Panel The front panel includes the following features: • A Large 3.5” color TFT and touchscreen display. VX680 INSTALLATION GUIDE 17 TERMINAL S ETUP Examining Connection Ports • Two types of keys: a A 12-key, telephone-style keypad (keypads may vary in style). b Three color-coded function keys below the keypad (icons at right; from left to right: CANCEL, CLEAR, ENTER). • A magnetic card reader, built into the right side. Swipe the card using the proper direction, with the magnetic stripe down and facing inward, toward the keypad. • A green indicator LED indicates power is ON. • Four indicator LEDs above the terminal display that indicate what process is being done. V NF • An internal thermal printer at the back of the terminal. • A smart card reader, built into the front of the terminal. For directions on how to use a smart card, see Conducting Smart Card Transactions. • A SAM (security access module) compartment, built into the bottom of the terminal. The Vx680 terminal contains an MSAM cardholder to support storedvalue card programs or other merchant card requirements. NOTE Examining Connection Ports VeriFone ships variants of the Vx680 terminal for different markets. Your terminal may have a different configuration. The following devices may or may not be present: a smart card reader, or an MSAM cardholder. However, the basic processes described in this guide remain the same, regardless of terminal configuration. The Vx680 terminal has one primary port that supports different peripherals through the use of various cables. Figure 3 18 VX680 INSTALLATION GUIDE The Vx680 Primary Port (Bottom View) TERMINAL S ETUP Examining Connection Ports Power Adapter Each Vx680 terminal comes with a power adapter cable (VPN 08641-01-R) that Cable completes the connection between the power pack and the terminal. V NF Figure 4 Power Adapter Cable Connection to a Vx680 Terminal USB Host Cable The Vx680 terminal also provides a 2-Wire USB Host port (VPN 08640-01-R) to support for external peripherals. A connector adaptor provides for standard USB host connection for the Modem Dongle or the RS232 UART Dongle. Figure 5 USB Host Cable Connection to a Vx680 Terminal VX680 INSTALLATION GUIDE 19 TERMINAL S ETUP Examining Connection Ports Multiport Adapter An optional multiport adapter (VPN 08643-01-R) provides connectivity for power, USB Host, USB Device, and COM1 (RS232 UART). This cable is used only for deployment or development purposes. V NF Figure 6 NOTE Multiport Adapter Connection to a Vx680 Terminal Other cables are available for different purposes. Check with your local VeriFone representative for further information. USB Modem Dongle Use the M26-D10-00 USB Modem Dongle to provide the Vx680 terminal with modem communication over a telephone line at speeds of up to 33,600 bps. It can also be connected to the full-feature Base Station when the terminal is in the station (see Attaching the USB Dongles to the Base Station). USB Serial Dongle The USB Serial Dongle (VPN M267-D01-00) may be purchased with the Vx680 (RS232 UART) terminal. It is designed to accommodate the RJ45 connector. The USB Serial Dongle can also be connected to the full-feature Base Station when the terminal is placed in the station (see Attaching the USB Dongles to the Base Station). NOTE 20 VX680 INSTALLATION GUIDE A Base Station may be purchased with the Vx680 terminal or purchased as a separate option full-feature Base Station has two USB host ports for external dongles as well as a battery charger slot for charging an extra lithium-ion battery pack. A standard Base Station does not have any USB ports and is capable of charging the terminal only and not the extra battery pack. TERMINAL S ETUP Establishing Telephone Line Connections Establishing To connect a telephone line: Telephone Line 1 Connect one end of the telephone cable to the USB Modem Dongle. Connections 2 Connect the USB Modem Dongle to the terminal using the mini-HDMI Connector (VPN 08640-01-R). 3 Route the other end of the telephone cable directly to a telephone wall jack. WARNING To reduce the risk of fire, use only No. 26 AWG or larger UL Listed or CSA Certified Telecommunication Line Cable. V NF USB HOST CABLE Figure 8 22 VX680 INSTALLATION GUIDE USB MODEM DONGLE Vx680 USB Modem Dongle Connection TERMINAL S ETUP Installing the Paper Roll Installing the Paper Roll A fast, quiet thermal printer is built into the Vx680 terminal. Before you can process transactions that require a receipt or record, you must install a roll of thermal-sensitive paper in the printer. The ITP uses a roll of single-ply, thermal-sensitive paper 57 millimeters (2.24 inches) wide and 38 millimeters in diameter. A pink out-of-paper indicator line appears on the edge of the paper approximately 18 inches before the end of the roll. After this line appears, there is enough paper remaining on the roll to conclude at least one transaction. CAUTION Poor-quality paper can jam the printer and create excessive paper dust. To order high-quality VeriFone paper, refer to Accessories and Documentation. Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact, friction, temperature, humidity, and oils affect the color and storage characteristics of the paper. V NF Never load a roll of paper with folds, wrinkles, tears, or holes at the edges in the print area. To Install a Paper Roll 1 Gently pull the latch located on the bottom of the terminal to unlock the paper roll cover. Figure 13 Unlocking the Printer Cover VX680 INSTALLATION GUIDE 27 TERMINAL S ETUP Installing the Paper Roll 2 Lift the printer cover up and back. V NF Figure 14 Opening the Printer Cover 3 Remove any partial roll of paper in the printer tray by lifting it up. 4 Loosen the glued leading edge of the paper or remove the protective strip from the new roll of paper. Unwind the paper roll past any glue residue. 5 Hold the roll so the paper feeds from the bottom of the roll when the terminal is inverted (see Figure 15). 6 Drop the paper roll into the printer tray. Figure 15 Loading Paper Roll 7 Pull paper up past the glue residue on the paper roll. 28 VX680 INSTALLATION GUIDE TERMINAL S ETUP Installing/Replacing MSAM Cards 8 Close the paper roll cover by gently pressing directly on the cover until it clicks shut, allowing a small amount of paper past the glue residue to extend outside the printer door. CAUTION To prevent damaging the print roller, always gently press down on the paper roll cover to close it. V NF Figure 16 Closing Paper Roll Cover 9 Tear the paper off against the serrated plastic strip in the printer. Installing/ Replacing MSAM Cards When you first receive your Vx680 terminal, you may need to install an MSAM card or you may need to replace old cards. IS Electrostatic discharges can damage this equipment. VeriFone recommends CAUTION Observe standard precautions when handling electrostatically sensitive devices. using a grounded anti-static wrist strap. To Install/Replace 1 MSAM Power off the terminal. CAUTION It is very important that the terminal is powered off before removing the battery. 2 Place the terminal upside down on a soft, clean surface to protect the display from scratches. VX680 INSTALLATION GUIDE 29 TERMINAL S ETUP Installing/Replacing MSAM Cards 3 Remove the battery. V NF Figure 17 Removing the Smart Battery 4 After removing the battery, the MSAM compartment is exposed. 5 Remove any previously installed MSAM card by sliding the card from the MSAM cardholder. 6 Install an MSAM card by aligning the card and carefully sliding it within the guides on the cover until it is fully inserted (see Figure 18). Figure 18 NOTE Installing MSAM Card Before inserting the MSAM card, position it as shown in Figure 18, with the card’s gold contacts facing the smart card reader end of the terminal. The cardholder connector base has a set of contacts and a notch on one corner to ensure the MSAM card is positioned correctly. The MSAM card has a notch on one corner to ensure that it fits into the connector base in only one way. The MSAM compartment door will not close properly if the MSAM card is installed incorrectly. 7 Install the battery (see Figure 21). 30 VX680 INSTALLATION GUIDE TERMINAL S ETUP Installing/Replacing SIM Card (GSM/GPRS Models Only) Installing/ The Vx680 terminal supports the installation of a SIM (Subscriber Identity Module) Replacing SIM card. Use the following procedure to replace or install a SIM card. Card (GSM/ 1 Place the terminal upside down on a soft, clean surface to protect the lens GPRS Models from scratches. Only) 2 Remove the battery. V NF Figure 19 Removing the Smart Battery 3 After removing the battery, the SIM compartment is exposed. The SIM card holder is labeled RADIO SIM. 4 Insert the SIM into the cardholder. NOTE There is only one SIM slot and one SAM slot. Make sure you insert the SIM card into the SIM slot, as shown in Figure 20. Figure 20 Inserting SIM Card 5 Install the battery (see Figure 21). VX680 INSTALLATION GUIDE 31 TERMINAL S ETUP Using the Smart Battery Using the Smart Battery NOTE The Vx680 terminal uses a Li-ion smart battery (see Accessories and Documentation for ordering information). The internal logic of the smart battery prevents both overcharging and undercharging (a fault condition in which the battery level goes well below the minimum acceptable charge and the battery becomes unusable). The Vx680 terminal will operate on battery power or on power pack power. The smart battery charger in the terminal will be active whenever the power pack is connected. Smart Battery The following are features of the smart battery: Features • Two Li-ion cells V NF • • NOTE 32 VX680 INSTALLATION GUIDE • A fuel gauge module that: • monitors state of charge (voltage and percentage of capacity), • communicates with the terminal (charge parameters and status), • determines full charge capacity (on charge cycle and uninterrupted discharge cycle), and • automatically shuts down when cell voltage is extremely low. A safety circuit that: • prevents cell damage from overcharge, over-discharge, or overheating, and • activates when the battery is left in an unused terminal for extended periods. Lithium-ion batteries are not affected by shallow charging. Furthermore, when the terminal has no external power source or smart battery, the coin cell battery provides power to the security circuit. • Uninstalling the battery and unplugging the terminal power pack reduce the life of the coin cell battery, which does not recharge and must be replaced if drained. • Conserve battery power by turning the Vx680 terminal off when not in use. If the terminal is not to be used for an extended period of time, keep the Lithiumion battery inserted in the terminal, and power up the terminal periodically to check the battery charge. Do not let the battery charge fall below 10% for extended periods of time as this may permanently diminish the battery capacity. Recharge the battery by attaching the power cable to the terminal and plugging the power pack into a wall outlet. TERMINAL S ETUP Battery Behavior (No Power Cable) Battery Behavior (No Power Cable) If you connect the Vx680 to a non-battery power source, the terminal shifts to cabled power mode and starts up automatically, regardless of the battery charge state. Manual Startup Hold the green key down for about 4 seconds until the terminal displays the startup screen. NOTE The 4-second power-up delay is for preventing terminal startup if the green key is accidentally held down. The time required to hold the green key down to power up the terminal is configurable (for more information, see the Vx680 Reference Manual – VPN DOC268-004-EN-A). V NF When the terminal has power, the terminal lights are activated and the green LED indicator remains lit. NOTE If an application is loaded in the terminal, it starts after the initial VeriFone copyright screen and usually displays a unique copyright screen. If no application is loaded in the terminal, DOWNLOAD NEEDED appears on screen after the initial VeriFone copyright screen. Manual Shutdown Hold the red key down for about 4 seconds until the terminal displays the shutdown verification screen. Keep holding the red key until the Vx680 terminal shuts down. NOTE • The 4-second shutdown delay is for preventing terminal shutdown if the red key is accidentally held down. The time required to hold the red key down to shut down the terminal is configurable (for more information, see the Vx680 Reference Manual – VPN DOC268-004-EN-A). • I the screen is blank and the green LED When the terminal has no power, indicator is not lit. VX680 INSTALLATION GUIDE 33 TERMINAL S ETUP Installing the Smart Battery Installing the Smart Battery The Vx680 smart battery fits in a slot on the back of the Vx680 terminal, as shown in Figure 21. The locking tab clicks when the battery is in place. The slot is keyed, so that there is only one way to insert the battery. V NF Figure 21 Installing the Smart Battery Removal To remove the Vx680 smart battery, press the locking tab and pull the smart battery from its slot. Figure 22 34 VX680 INSTALLATION GUIDE Detaching the Smart Battery from the Vx680 Terminal TERMINAL S ETUP Connecting the Terminal Power Pack Connecting the Terminal Power Pack When you have finished installing the smart battery, you are ready to connect the Vx680 terminal to the provided power source for initial charging. CAUTION Using an incorrectly rated power supply may damage the terminal or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the terminal matches the requirements specified on the bottom of the terminal. (See Chapter 3,Specifications for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting. The Vx680 unit comes with a universal input power pack capable of operating from voltages of 100VAC to 240VAC. V NF To Connect the 1 Terminal Power Pack Insert the round barrel connector into the power port in the connector, as shown in Figure 23. Figure 23 Vx680 Power Pack Connection 2 Insert the AC power cable into the power pack. 3 Plug the AC power cable into a wall outlet or powered surge protector. WARNING Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. During a transaction, disconnecting the power by removing the battery or unplugging the terminal from a wall power while at very low battery charge may cause transaction data files not yet stored in the terminal memory to be lost. NOTE To protect against possible damage caused by lightning strikes and electrical surges, consider installing a power surge protector. When the terminal has power, the terminal lights are activated and the LED indicator remains lit. VX680 INSTALLATION GUIDE 35 TERMINAL S ETUP Charging the Smart Battery If an application is loaded in the terminal, it starts after the initial VeriFone copyright screen and usually displays a unique copyright screen. If no application is loaded in the terminal, DOWNLOAD NEEDED appears on screen after the initial VeriFone copyright screen. Charging the Smart Battery NOTE After unpacking your Vx680 terminal, install the battery and connect the power pack to the unit for 6 hours or until fully charged. The Vx680 terminal’s smart battery is also charged when the terminal is in the Base Station. For more information, see Placing the Terminal Onto the Base Station. V NF The smart battery has a safety circuit to protect the Li-ion cells from overcharging and over-discharging. If the battery is over-discharged, the safety circuit shuts down the battery. The battery must then be recharged to restore operation. NOTE The Vx680 terminal automatically shuts off when the smart battery reaches the critically low charge state. If this occurs, the smart battery must be recharged for a minimum of 1/2 hour before it can power the terminal. It may take several recharge attempts to reset the safety circuit when charging a smart battery that has been discharged below this critical state. Battery Life The Vx680 smart battery can be charged and discharged hundreds of times, but WARNING will eventually wear out. When operating times are noticeably shorter than usual, it is time to buy a new battery (see Accessories and Documentation for ordering information). Do not dispose of batteries in a I fire. Li-ion batteries must be recycled or disposed of properly. Do not I dispose of Li-ion batteries in municipal waste sites. 36 VX680 INSTALLATION GUIDE TERMINAL S ETUP Using the Base Station Using the Base Station The primary purpose of the Base Station is to charge the terminal battery and provide a docking station for the terminal after being used in pay-at-table environments. The Base Station can be positioned on a countertop or mounted to the wall. There are two types of Base Stations, the standard model and the full-feature model. Standard Base The standard Base Station can charge the Vx680 terminal. However, it does not Station have any external ports and has a single LCD to indicate power status. V NF Figure 24 The Vx680 Standard Base Station Full-Feature Base The full-feature Base Station can charge the Vx680 terminal while charging an Station extra battery pack. In addition, it has two USB ports for external dongles, together with one LED for power indication and another LED for the charger status. Figure 25 The Vx680 Full-Feature Base Station VX680 INSTALLATION GUIDE 37 TERMINAL S ETUP Using the Base Station For more information on charging the spare battery on the full-feature Base Station and connecting external dongles to the USB ports, see Charging the Spare Battery on the Base Station and Attaching the USB Dongles to the Base Station. Powering Up the Use the procedure in this section to connect the Vx680 Base Station to a power Base Station source. 1 Insert the round barrel connector of the power pack into the power port at the back of the Base Station. V NF Figure 26 Connecting the Base Station to a Power Source 2 Insert the AC power cable into the power pack. 3 Plug the AC power cable into a wall outlet or power surge protector. Confirm that the Base Station I is powered up as indicated by the solid green LED. 38 VX680 INSTALLATION GUIDE TERMINAL S ETUP Placing the Terminal Onto the Base Station Placing the Terminal Onto the Base Station The Vx680 terminal can be placed on the Base Station when not in use for continuous charging of its battery. External peripherals can also be attached to the terminal via USB dongles while it is on the Base Station (see Attaching the USB Dongles to the Base Station). V NF Figure 27 NOTE Placing the Vx680 terminal onto the Base Station The full-feature Base Station can also charge a spare battery while it charges the battery attached to the terminal (see Charging the Spare Battery on the Base Station). To protect against possible damage caused by lightning strikes and electrical surges, consider installing a power surge protector. WARNING Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. Disconnecting the power during a transaction may cause transaction data files not yet stored in terminal memory to be lost. Attaching the USB Dongles to the Base Station NOTE While the Vx680 terminal is resting on the Base Station, you can drive external peripherals through the use of USB dongles. Only one Modem Dongle and one Serial Dongle can be connected to the Base Station. A second Modem Dongle or a second Serial Dongle will be ignored by the terminal. The full-feature Base Station has USB ports for two external dongles. The standard Base Station does not have USB ports. VX680 INSTALLATION GUIDE 39 TERMINAL S ETUP Charging the Spare Battery on the Base Station 1 Insert the USB dongle into the USB port located at the back of the Base Station. V NF Figure 28 Inserting External Dongle Into USB Port 2 After inserting the external dongle into the USB port, place the Vx680 terminal onto the Base Station (see Powering Up the Base Station). 3 Connect the peripheral to the external dongle. Charging the The full-feature Base Station can charge the Vx680 terminal while charging an Spare Battery on extra battery pack. the Base Station 1 Connect the Base Station to a power source (see Powering Up the Base Station) 2 Place the spare battery pack onto the Base Station as shown in Figure 29. Figure 29 40 VX680 INSTALLATION GUIDE Putting Spare Battery Pack Into the Base Station TERMINAL S ETUP Conducting Wireless Transactions 3 Place the Vx680 terminal onto the Base Station to charge both the spare and installed battery packs at the same time. V NF Figure 30 Charging the Spare and Installed Battery Simultaneously Conducting To conduct a wireless transaction: Wireless • Ensure the terminal is in an optimal position for transmitting. Transactions Conducting Smart Card Transactions • Follow the on-screen instructions provided with your application. The smart card transaction procedure may vary from one application to another. Verify the procedure with your application provider before performing a smart card transaction. To Conduct a Smart 1 Card Transaction Position a smart card with the contacts facing upward (see Figure 31). 2 Insert the smart card into the smart card reader slot in a smooth, continuous motion until it seats firmly. VX680 INSTALLATION GUIDE 41 TERMINAL S ETUP Conducting Bluetooth ® Transactions 3 Remove the card only when the application indicates the transaction is complete. V NF Figure 31 CAUTION Inserting a Smart Card Leave the smart card in the card reader until the transaction is complete. Premature card removal will invalidate the transaction. Conducting To conduct a Bluetooth® transaction: Bluetooth® • Ensure the terminal is paired with a Bluetooth® Comm Base Station not more Transactions Using the Magnetic Card Reader than 100 meters away. • Follow the on-screen instructions provided with your application. The Vx680 terminal supports credit/debit card transactions. To Conduct a Credit/ 1 Debit Card Transaction Position a magnetic card with the stripe in the card reader and facing inward, toward the keypad. 2 To ensure a proper read of the magnetic swipe card, the user should insert the magnetic card from the top of the unit, as shown in Figure 32. 42 VX680 INSTALLATION GUIDE TERMINAL S ETUP Using the Magnetic Card Reader 3 Swipe the card through the magnetic card reader. V NF Figure 32 Using the Magnetic Card Reader VX680 INSTALLATION GUIDE 43 TERMINAL S ETUP Using the Magnetic Card Reader V NF 44 VX680 INSTALLATION GUIDE CHAPTER 3 Specifications This chapter discusses power requirements, dimensions, and other specifications of the Vx680 terminal. Power 12V DC 2.0 A V NF DC Power Pack UL, ITE listed, LPS power supply: a Input rated: 100 - 240V AC, 50/60 Hz b Output rated: 12V DC 2.0 A Barrel connector polarity: Temperature • • External • Dimensions • • Operating temperature: -10° to 50° C (14° to 122° F) Relative humidity: 5% to 90%; non-condensing Length: 168 mm (6.6 in) Width: 82 mm (3.2 in) Depth: 58 mm (2.3 in) VX680 INSTALLATION GUIDE 45 S PECIFICATIONS External Dimensions V NF 46 VX680 INSTALLATION GUIDE CHAPTER 4 Maintenance The Vx680 terminal and base stations have no user-maintainable parts. Cleaning the Terminal To clean the terminal and base station, use a clean cloth slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. V NF CAUTION Never use thinner, trichloroethylene, or ketone-based solvents – they may cause deterioration of plastic or rubber parts. Do not spray cleaners or other solutions directly onto the keypad or terminal display. Terminal Contacts Gently swab the contacts with alcohol or contact cleaner to remove the dirt. It is important that the exposed contacts of the Vx680 battery stay clean and unbent. CAUTION Avoid touching the contacts of the V 680 battery and the recessed area on the Smart Card Reader terminal. Finger oils tarnish contacts, causing bad connections. When operating on battery power and experiencing a high occurrence of bad or incomplete data transfers, clean the contacts. Do not attempt to clean the smart card reader. Doing so may void any warranty. For smart card reader service, contact your VeriFone distributor or service provider. VX680 INSTALLATION GUIDE 47 M AINTENANCE Smart Card Reader V NF 48 VX680 INSTALLATION GUIDE CHAPTER 5 VeriFone Service and Support For Vx680 terminal problems, contact your local VeriFone representative or service provider. For Vx680 product service and repair information: USA – VeriFone Service and Support Group, 1-800-VeriFone (837-4366), Monday - Friday, 8 A.M. - 8 P.M., Eastern time • International – Contact your VeriFone representative V NF Returning a Terminal or Smart Battery for Service NOTE • Before returning a Vx680 terminal, smart battery, or base station to VeriFone, you must obtain an MRA number. The following procedure describes how to return one or more Vx680 terminals, smart batteries, or base stations for repair or replacement (U.S. customers only). Customers outside the United States are advised to contact their local VeriFone representative for assistance regarding service, return, or replacement of terminals or batteries. To Return a Terminal 1 for Service Get the following information from the printed labels on the bottom of each I and part number. For example, “V 680” Product ID, including the model and “M268-XXX-XXX-xxx.” Serial number (S/N nnn-nnn-nnn) Vx680 terminal, smart battery, or sled module to be returned: • • 2 Obtain the MRA number(s) by completing one of the following: a Call VeriFone toll-free within the United States at 1-800-VeriFone and follow the automated menu options. • Select the MRA option from the automated message. The MRA department is open Monday to Friday, 8 A.M.–8 P.M., Eastern Time. • Give the MRA representative the information you gathered in Step 1. If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 727-9534172 (U.S.). b Address a fax to “VeriFone MRA Dept.” with the model and part number(s) • Include a telephone number where you can be reached and your fax number. VX680 INSTALLATION GUIDE 49 VERI F ONE S ERVICE AND S UPPORT Accessories and Documentation c Complete the Inquiry Contact Form at http://www.verifone.com/aboutus/ contact/contact_form.cfm. NOTE • Address the Subject box with to “VeriFone MRA Dept.” • Reference the model and part number in the Note box. One MRA number must be issued for each Vx680 terminal you return to VeriFone, even if you are returning several of the same model. 3 Describe the problem(s). 4 Provide the shipping address where the repaired or replacement unit must be V NF returned. 5 Keep a record of the following items: • Assigned MRA number(s). • VeriFone serial number assigned to the Vx680 terminal, smart battery, or base station you are returning for service or repair (terminal serial numbers are located on the bottom of the unit. • Shipping documentation, such as air bill numbers used to trace the shipment. • Model(s) returned (model numbers are located on the VeriFone label on the bottom of the Vx680 terminal). Accessories and Documentation Power Pack Thermal Printer Paper VeriFone Cleaning Kit Spare Battery 50 VX680 INSTALLATION GUIDE VeriFone produces the following accessories and documentation for the Vx680 terminal. When ordering, please refer to the part number in the left column. • VeriFone online store at www.store.verifone.com • USA – VeriFone Customer Development Center, 800-VeriFone (837-4366), Monday - Friday, 7 A.M. - 8 P.M., Eastern time • International – Contact your VeriFone representative Contact your local VeriFone distributor to determine which power pack or power cable fits your needs. CPS11224-3B-R DC power pack (universal) 21973-01 AC power cable (US) CRM0047-20 Thermal paper in 20-roll bulk package 02746-01 Cleaning Kit 24016-01-R Vx680 spare battery VERI F ONE S ERVICE AND S UPPORT Accessories and Documentation USB Host Cable 08640-01-R Vx680 USB Host Cable Modem Dongle 24123-01-R Vx680 Modem Dongle Serial Dongle 24122-01-R Vx680 Serial Dongle 00124-17 2.1-meter (7-foot) telephone line cable, black, with modular RJ11-type connectors Telephone Line Cable Documentation Vx680 Certifications and Regulations Sheet VPN DOC268-001-EN-A Vx680 Quick Installation Guide VPN DOC268-002-EN-A Vx680 Reference Manual VPN DOC268-004-EN-A Vx680 Full-Featured Base and Dongle Quick Installation Guide VPN DOC268-006-EN-A Vx680 Standard Base Quick Installation Guide VPN DOC268-005-EN-A Verix EOS Volume I: Operating System Programmers Manual VPN DOC00301 Verix EOS Volume II: Operating System and Communication Programmers Manual VPN DOC00302 Verix EOS Volume III: Operating System Programming Tools Reference Manual VPN DOC00303 V NF VX680 INSTALLATION GUIDE 51 VERI F ONE S ERVICE AND S UPPORT Accessories and Documentation V NF 52 VX680 INSTALLATION GUIDE CHAPTER 6 Troubleshooting Guidelines The troubleshooting guidelines provided in the following section are included to help you install and configure your Vx680 terminal successfully. Typical examples of malfunction you may encounter while operating your Vx680 terminal and steps you can take to resolve them are listed in this chapter. V NF If the problem persists even after performing the outlined guidelines or if the problem is not described below, contact your local VeriFone representative for assistance. NOTE The Vx680 terminal comes equipped with tamper-evident labels. The Vx680 unit contains no user serviceable parts. Do not, under any circumstance, attempt to disassemble the terminal. Perform only those adjustments or repairs specified in this guide. For all other services, contact your local VeriFone service provider. Service conducted by parties other than authorized VeriFone representatives may void any warranty. CAUTION Use only a VeriFone-supplied power pack. Using an incorrectly rated power supply may damage the terminal or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the terminal matches the requirements specified on the bottom of the terminal. (See Chapter 3, Specifications, for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting. Terminal Does • Not Start • • Terminal Display • Does not Show • Correct/ Readable Info • IS Ensure that the smart E battery charge state is not below the critically low level. Recharge or replace the smart battery. Ensure that you pressed the green ENTER/ON key for approximately 4 seconds, until the unit lights up. Recharge or replace the battery. Connect the Vx680 terminal into a known-good power supply (if you have one) to see if this clears the problem. If the problem persists, contact your local VeriFone representative for assistance. VX680 INSTALLATION GUIDE 53 TROUBLESHOOTING G UIDELINES Terminal is Unable to Go Online and Displays Connection Failure (for Bluetooth® variant) Terminal is Unable to Go Online and Displays Connection Failure (for Bluetooth® variant) Smart Battery Will Not Charge Check that the Green LED on the Bluetooth® Comm Base Station is lit. • Ensure that the Bluetooth® Comm Base Station’s power adapter is plugged in and switched ON at the mains. • Connect the Vx680 terminal into a known-good power supply (if you have one) to see if this clears the problem. • Ensure that the terminal is paired with the required Bluetooth® Comm Base Station. • If the problem persists, contact your local VeriFone representative for assistance. The Vx680 smart battery must initially receive a full charge to ensure proper operation. V NF NOTE • • Allow the Vx680 terminal to remain connected to the power pack for 6 hours to ensure the battery receives a full charge. • Lithium-ion batteries are not affected by shallow charging. Furthermore, when the terminal has no external power source or battery the coin cell battery provides power to the security circuit. • Uninstalling the battery and unplugging the terminal power pack reduce the life of the coin cell battery, which does not recharge and must be replaced if drained. • Conserve battery power by turning the Vx680 terminal off when not in use. If the terminal will not be used for an extended period of time, keep the Lithiumion battery inserted in the terminal, and power up the terminal periodically to check the battery charge. Do not let the battery charge fall below 10% for extended periods of time as this may permanently diminish the battery capacity. Recharge the battery by attaching the power cable to the terminal and plugging the power pack into a wall outlet. • Spare Battery in Base Station Will Not Charge 54 VX680 INSTALLATION GUIDE The Vx680 terminal automatically shuts off when the smart battery reaches the critically low charge state. If this occurs, the smart battery must recharge a minimum of 1/2 hour before it can power the terminal. It may take several recharge attempts to reset the safety circuit when charging a smart battery that has been discharged below this critical state. When the spare battery is installed in the base for charging, the Base LED will flash amber if the battery is charging, or stay solid green if the battery is fully charged. If the battery is not charged and the LED does not flash amber, check the contacts on the battery and in the terminal base to make sure they are clean. Also, try charging a known good battery to see if the problem is with the base or with the battery. If the problem persists, contact your local VeriFone representative. TROUBLESHOOTING G UIDELINES Blank Display Blank Display When the Vx680 terminal display screen does not show correct or clearly readable information: • The battery pack may not be connected properly. Remove and reinstall the battery pack. • Check terminal power connection. • Remove and reapply power to the terminal. • If the problem persists, contact your local VeriFone service provider. Terminal Does If the terminal does not dial out: Not Dial Out • Check the telephone line connections. V NF • Check that the telephone line is working by plugging it into a working telephone and listening for a dial tone. • Replace the telephone cable that connects the terminal with a cable you know is working correctly. • If the problem persists, contact your local VeriFone service provider. Printer Does Not If the printer does not work properly: Print • Make sure the battery is properly installed in the terminal. The printer will not print if there is no battery in the terminal. • • Check battery status or terminal power connection. The printer will not print if there is an insufficient charge remaining in the battery to complete the print operation. Check if the printer is out of paper (slow red blinking light) and that the roll is properly installed. Open the paper roll cover and install a new roll of printer paper or ensure that the roll is feeding correctly. A solid red indicator light indicates a printer error. • IS Verify that the printer Edoor is properly latched. • If the problem persists, contact your VeriFone distributor or service provider. Printer Paper If paper jams inside the printer: Jam • Press the button at the bottom of the terminal to unlatch the paper roll cover, then open the cover. • Remove the damaged paper from the paper roll and clear the feed mechanism. • Install a roll of printer paper, as described in Installing the Paper Roll. VX680 INSTALLATION GUIDE 55 TROUBLESHOOTING G UIDELINES Keypad Does Not Respond • WARNING If the problem persists, it may be due to poor paper quality. Install a new roll of higher-quality paper. Poor-quality paper may jam the printer. To order high-quality VeriFone paper, refer to Accessories and Documentation. Keypad Does If the keypad does not respond properly: Not Respond • Check the terminal display. If it displays the wrong character or nothing at all when you press a key, follow the steps outlined in Transactions Fail To Process. • If pressing a function key does not perform the expected action, refer to the user documentation for that application to ensure you are entering data correctly. • If the problem persists, contact your local VeriFone representative. V NF Transactions Fail To Process There are several reasons why the terminal may not be processing transactions. Use the following steps to troubleshoot failures. Check the Magnetic Card Reader • Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card. • Ensure that you are swiping cards properly. With the Vx680 card reader, the black magnetic stripe on the card should face down and inward, toward the keypad and must be inserted from the top of the terminal (see Figure 32). • Process a transaction manually, using the keypad instead of the card reader. If the manual transaction works, the problem may be a defective card reader. • Contact your VeriFone distributor or service provider. • If the manual transaction does not work, proceed to Check the Telephone Line. Check the Smart Card Reader 56 VX680 INSTALLATION GUIDE • Perform a test transaction using several different smart cards to ensure the problem is not a defective card. • Ensure that the card is inserted correctly and that the card is not removed prematurely. • Ensure the MSAM cards are properly inserted in the cardholders and that the cardholders are properly secured (see Installing/Replacing MSAM Cards). • Contact your VeriFone distributor or service provider. • If the manual transaction does not process, proceed to Check the Telephone Line. TROUBLESHOOTING G UIDELINES Transactions Fail To Process Check the Telephone Line • Disconnect the telephone line from the Vx680 terminal and connect it to a working telephone to check for a dial tone. If there is no dial tone, replace the telephone cable. • If the problem appears to be with the telephone line, check with the party you are trying to call to see if their system is operational. If they are not experiencing difficulties with their line, contact the telephone company and have your line checked. • If the telephone line works, contact your local VeriFone representative for assistance. V NF Check Pairing with Bluetooth® Comm Base Station (for terminal with Bluetooth support®) • Check that the terminal is paired with a Bluetooth® Comm Base Station. • Check that the Bluetooth® Comm Base Station to which the terminal is paired is powered ON. The blue LED is lit when the Bluetooth® Comm Base Station is powered ON. • If the Bluetooth® Comm Base Station cannot be powered on, pair the terminal with another available Bluetooth® Comm Base Station. • When making a transaction, check that the amber LED on the Bluetooth® Comm Base Station is lit. This means that the Bluetooth® Comm Base Station is online and, thus, can process transactions. VX680 INSTALLATION GUIDE 57 TROUBLESHOOTING G UIDELINES Transactions Fail To Process V NF 58 VX680 INSTALLATION GUIDE INDEX accessories 50 documentation 51 ordering 51 power packs 50 telephone line cord 51 thermal printer paper 50 VeriFone cleaning kit 50 electrical considerations 16, 29 electrostatic discharges 29 prevention 29 environmental factors 15 V NF full-feature Base Station 37 Base Station 37 batteries extending the battery life 36 See also smart battery battery mode Vx680 33 Bluetooth® Comm Base Station connector sockets 23 mounting the 24 power connection to the 25 requirements 16 telephone line connection to the 25 use of 21 HDMI 8, 22 installation 11 connecting the terminal power pack 35 connecting the terminal to a telephone line 22 MSAM cardholder 29 MSAM card 29 terminal location 15 unpacking the shipping carton 16 keypads troubleshooting 56 cleaning kit 50 cleaning kits ordering 50 connection ports 18 contact VeriFone 49 dial out problems troubleshooting 55 displays troubleshooting 53, 55 documentation 50 acronym definitions 8 conventions 8 ordering 51 IMS maintenance cleaning the terminal 47 cleaning the terminal contacts 47 returning a battery for repair or replacement 49 returning a terminal for repair or replacement 49 MSAM cardholder 29 MSAM card29 paper jams troubleshooting 55 paper rolls for thermal printers 27, 56 installation 27 power adapter cables 19 VERIFONE GLOBAL TEMPLATE USER’S GUIDE 59 I NDEX power packs AC version 50 connecting 35 DC version 50 ordering 50 printer paper ordering 50 printers troubleshooting 55 RS232 UART 20 technical support contacting VeriFone 49 returning a battery for repair or replacement 49 returning a terminal for repair or replacement 49 telephone line connections 22 telephone line cords ordering 51 60 E ID service returning a battery for repair or replacement 49 returning a terminal for repair or replacement 49 SIM cards for GSM models 31 smart battery 36 battery life 36 charging 36 conserving power 32 disposal 36 features 32 installation 34 recharging 36 removal 34 troubleshooting 54 spare batteries charging on the Full-Featured Base Station 40 ordering 50 specifications DC power pack 45 power 45 temperature 45 standard Base Station 37 terminal features general 17 terminals accessories 50 benefits 12 cleaning 47 documentation 50 electrical considerations 16 environmental factors 15 features 17 repair 49 replacement 49 service and support 49 troubleshooting 53, 55 thermal paper ordering 50 thermal printer paper storage 27 thermal printers about the thermal printer paper 27, 56 paper jams 55 troubleshooting 55 transactions Bluetooth® 42 smart cards 41 wireless 41 troubleshooting batteries 54 displays 53, 55 guidelines 53 keypads 56 printers 55 terminal transactions 56 terminals 53, 55 VERIFONE GLOBAL TEMPLATE USER’S GUIDE IA USB dongles modem 20 serial 20 USB host cable 19, 51 USB modem dongles ordering 51 USB serial dongles 20 ordering 51 I NDEX Vx680 Bluetooth® support 23 starting on battery power 33 Vx680 startup battery mode 33 wireless transactions 41 E ID IA VERIFONE GLOBAL TEMPLATE USER’S GUIDE 61 Vx680 Declaration of Conformity DECLARATION OF CONFORMITY FO R I FT VE R A according to ISO/IEC Guide 22 and EN 45014 ______________________________________________________________________ Manufacturer’s Name VeriFone, Inc. Manufacturer’s Address VeriFone, Inc. 1400 West Stanford Ranch Road Suite 200, Rocklin, CA 95765, USA Declares, that the product Product Name: Model Number: Product Options: Vx680 M268-XXX-XX-XXX All Conforms to the following product specifications: EMC: GSM: RFID: RF Spectrum Efficiency: SAR: IEC 60950-1:2005 EN 60950-1:2006+A11:2009 EN 55022:2006+A1:2007 EN 55024:1998/A1:2001/A2:2003 EN 61000-3-2:2006 EN 61000-3-3:1995+A1:2001+A2:2005 EN301 489-1 V1.8.1 EN301 489-7 V1.3.1 EN 301 489-1 V 1.8.1 EN 301 489-3 V 1.4.1 (2002-08) EN 300 330-1 V 1.5.1 (2006-04) EN 300 330-2 V 1.3.1 (2006-04) EN 301 511, V 9.0.2 EC Recommendation 1999/519/EC NE Safety: Supplementary Information: We hereby declare that the device complies with the requirements of the Low Voltage Directive 2006/95/EC, the EMC Directive 2004/108/EC, R&TTE Directive 1999/5/EC, and carries the CE Mark Directive (93/68/EEC) accordingly. FO R I FT VE R A Dated: October 22, 2009 Fanny Wong Director of Engineering, Program Management Office Rocklin, CA, USA European contact for regulatory topics only: NE VeriFone UK Ltd. Symphony House 7 Cowley Business Park High Street Cowley Uxbridge, UB8 2AD United Kingdom Tel: +44-1895-275275 FCC Regulations: This mobile device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This mobile device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiated radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: -Reorient or relocate the receiving antenna. -Increase the separation between the equipment and receiver. -Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. -Consult the dealer or an experienced radio/TV technician for help. Changes or modifications not expressly approved by the party responsible for compliance could void the user‘s authority to operate the equipment. The antenna(s) used for this transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. RF Exposure Information (SAR) This device meets the government’s requirements for exposure to radio waves. This device is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission of the U.S. Government. The exposure standard for wireless mobile devices employs a unit of measurement known as the Specific Absorption Rate, or SAR. The SAR limit set by the FCC is 1.6W/kg. *Tests for SAR are conducted using standard operating positions accepted by the FCC with the device transmitting at its highest certified power level in all tested frequency bands. Although the SAR is determined at the highest certified power level, the actual SAR level of the device while operating can be well below the maximum value. This is because the device is designed to operate at multiple power levels so as to use only the poser required to reach the network. In general, the closer you are to a wireless base station antenna, the lower the power output. The highest SAR value for the device as reported to the FCC when tested for use when worn on the body, as described in this user guide, is 0.468 W/kg. (Body-worn measurements differ among device models, depending upon available accessories and FCC requirements.) While there may be differences between the SAR levels of various devices and at various positions, they all meet the government requirement. The FCC has granted an Equipment Authorization for this device with all reported SAR levels evaluated as in compliance with the FCC RF exposure guidelines. SAR information on this device is on file with the FCC and can be found under the Display Grant section of www.fcc.gov/oet/ea/fccid/ after searching on FCC ID: B32VX680GPRS. This device is compliance with SAR for general population /uncontrolled exposure limits in ANSI/IEEE C95.1-1999 and had been tested in accordance with the measurement methods and procedures specified in OET Bulletin 65 Supplement C. VeriFone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA 1-800-VERIFONE www.verifone.com V NF Vx680 Installation Guide VeriFone Part Number DOC268-003-EN-A, Revision A.3
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