Verifone VX6903GBT Point of Sale Terminal User Manual
VeriFone Inc Point of Sale Terminal
Verifone >
Users Manual
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| Document ID | 2221669 |
| Application ID | JQOojl4r9OQyQCRZsele7A== |
| Document Description | Users Manual |
| Short Term Confidential | No |
| Permanent Confidential | No |
| Supercede | No |
| Document Type | User Manual |
| Display Format | Adobe Acrobat PDF - pdf |
| Filesize | 75.67kB (945931 bits) |
| Date Submitted | 2014-03-21 00:00:00 |
| Date Available | 2014-03-21 00:00:00 |
| Creation Date | 2014-02-21 17:27:51 |
| Producing Software | Acrobat Distiller 9.0.0 (Windows) |
| Document Lastmod | 2014-02-21 19:22:21 |
| Document Title | untitled |
| Document Creator | FrameMaker 7.1 |
VX 685/VX 690 Installation Guide V NF VeriFone Part Number DOC260-003-EN-A, Revision A.3 VX 685/VX 690 Installation Guide © 2014 VeriFone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of VeriFone, Inc. The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program before placing the software into productive use. This document, including without limitation the examples and software programs, is supplied “As-Is.” VeriFone, the VeriFone logo, VeriCentre, and Verix are registered trademarks of VeriFone. Other brand names or trademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc. All other brand names and trademarks appearing in this manual are the property of their respective holders. Comments? Please e-mail all comments in this document to your local VeriFone Support Team. VeriFone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA www.verifone.com VeriFone Part Number DOC260-003-EN-A, Revision A.3 CONTENTS PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Guide Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . CHAPTER 1 Terminal Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 V NF Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Performance and Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Contactless Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Communication Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Differences Between VX 685 and VX 690 Terminals . . . . . . . . . . . . . . . . . . . . . 10 10 10 10 11 11 CHAPTER 2 Setup Selecting a Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Examining Terminal Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Examining the Connection Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing/Replacing Paper Roll. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing/Replacing SIM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing/Replacing MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing/Replacing the Micro SD Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting Optional Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Battery Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Battery Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting the Terminal to Power Source. . . . . . . . . . . . . . . . . . . . . . . . . . . . . Base Stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Charging Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . BT Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Docking the Terminal on the Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Undocking the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Creating Dial-up/Ethernet Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the Powered Serial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting External Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Powering Up the Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3G, GPRS, and GPS Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . GPS Receiver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3G/GPRS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Bluetooth Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 13 14 14 15 15 16 16 17 18 20 21 21 22 22 23 23 24 24 25 25 26 27 27 28 28 28 28 VX 685/VX 690 INSTALLATION GUIDE Performing a Wireless Transaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Performing a Contactless Smart Card Transaction . . . . . . . . . . . . . . . . . . . . . . 28 29 29 30 CHAPTER 3 Specifications Power Rating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Primary Smart Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . SAM Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Peripheral Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . V NF 31 31 31 31 31 31 31 31 31 32 32 32 32 CHAPTER 4 Maintenance and Additional Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Cleaning Power Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Potentially Explosive Environments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Card Readers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 CHAPTER 5 Service and Support Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 CHAPTER 6 Troubleshooting Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Guidelines Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Transactions Fail To Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 VX 685/VX 690 INSTALLATION GUIDE PREFACE This guide is the primary source of information for setting up and installing the terminal. Audience Organization This guide is useful to anyone installing and configuring the terminal. This guide is organized as follows: Chapter 1, Terminal Overview. Provides an overview of the terminal. V NF Chapter 2, Setup. Explains setup and installation of the terminal, selecting a location, and establishing connections with other devices. Chapter 3, Specifications. Discusses power requirements and dimensions of the terminal. Chapter 4, Maintenance and Cleaning. Explains maintenance of the terminal. Chapter 5, Service and Support. Provides information on contacting your VeriFone service provider and information on how to order accessories or documentations from VeriFone. Related Documentation Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines should you encounter a problem in terminal installation and configuration. To learn more about the terminal, refer to the following set of documents: VX 690 Certifications and Regulations Sheet VI VX 690 Quick Installation Guide Verix eVo Volume I: Operating System VX 690 Reference Guide VPN - DOC260-001-EN VPN - DOC260-002-EN VPN - DOC260-004-EN VPN - DOC00301 Programmers Manual Verix eVo Volume II: Operating System and Communication Programmers Manual VPN - DOC00302 Verix eVo Volume III: Operating System Programming Tools Reference Manual VPN - DOC00303 VX 685/VX 690 INSTALLATION GUIDE P REFACE Guide Conventions Guide Conventions Various conventions are used to help you quickly identify special formatting. Table 1 describes these conventions and provides examples of their use. Table 1 Convention Meaning Example Blue Text in blue indicates terms that are cross references. See Guide Conventions. Italics Italic typeface indicates book titles or emphasis. You must not use this unit underwater. The pencil icon is used to highlight important information. RS232-type devices do not work on the VX 685/VX 690 communication port. NOTE Document Conventions V NF CAUTION The caution symbol indicates hardware or software failure, or loss of data. The unit is not waterproof or dustproof, and is intended for indoor use only. WARNING The lighting symbol is used as a warning when bodily injury might occur. Due to risk of shock do not use the terminal near water. VX 685/VX 690 INSTALLATION GUIDE P REFACE Guide Conventions Acronym Definitions Acronyms are used in place of the full definition. Table 2 presents acronyms and their definitions. Table 2 Acronym Definitions Acronym Definitions 3DES Triple Data Encryption Standard AES Advanced Encryption Standard Algorithm API Application Programming Interface ARM Advanced RISC Machine BBM Battery Backed Memory CAPK Certification Authority Public Key CBC Cipher Block Chaining mode DEA/DES Data Encryption Algorithm/Standard DUKPT Derived Unique Key Per Transaction Method as defined in the VISA’s POS Equipment Requirement: PIN processing and Data Authentication, International Version 1.0, August 1988 ECR Electronic Cash Register EMV Joint Europay, MasterCard and Visa Standard MAC Message Authentication Code MMU Memory Management Unit MSAM Multiple Secure Access Module OS Operating System PIN Personal Identification Number POS Point-of-Sale RFID Radio Frequency Identification SAM Secure Access Module SC Smart Card (Integrated Chip Card) V NF SD SR SRAM UI USB Secure DigitalI IS Ship V Release E Random Access Memory Static User Interface Universal Serial Bus VX 685/VX 690 INSTALLATION GUIDE P REFACE Guide Conventions V NF VX 685/VX 690 INSTALLATION GUIDE CHAPTER 1 Terminal Overview The terminal is a portable, battery-powered device designed to fit comfortably during handheld consumer-facing applications. It features a colored 3.5” QVGA display, touch screen, and backlit spill-resistant keypad. It supports a variety of communications technologies including 3G radio with GPS and Bluetooth® wireless technology. V NF Figure 1 VX 685/VX 690 Terminal VX 685/VX 690 INSTALLATION GUIDE TERMINAL O VERVIEW Features and Benefits Features and Benefits The terminal focuses on optimizing cost structure and providing better form factor. It provides the right combination of features and functions in a sleek, ergonomic device that fits in the palm of your hand. Exceptional Ease of • Use Bold, ergonomic design is sleek, stylish, and lightweight for conveniently handing the unit to the consumer for PIN entry or other input. • Large 3.5” QVGA display for boundless application possibilities and easy readability under various lighting conditions. • Touchscreen for icon-based applications or electronic signature capture support. • Intuitive telco-style keypad with large, colored control keys and interchangeably detects key presses from tactile keypad and the touchscreen. V NF • 40 mm diameter paper roll with a trouble-free, drop-in, “clam shell” loading and dual tear bar that allow receipts to be torn in any direction. • Quiet and fast integrated thermal printer with a rear placement to maximize the user interface area. • Unidirectional magnetic stripe card reader with an extended blade for optimal card reading. Performance and • Durability • Fast transactions due to powerful 400 mHz ARM11 processor. High-capacity 3.7 V 2450mAh Li-ion battery. • Standard base for drop-and-go charging or optional full-featured base with spare battery charging. • USB ports for connection to supported USB peripherals. • Rounded corners and drop resistant to 3 feet on concrete floor to minimize breakage. • 192 MB memory (128 MB flash, 64 MB RAM) with optional removable micro SD flash memory. Security • • PCI 3.X approved for debit and other PIN-based transactions. • EMV Level 1 Type Approval. • Supports reliable security available including SSL, VeriShield file authentication, and VeriShield Protect to help prevent fraud and other intrusions. Contactless • Capability • 10 Incorporates tamper-detection circuitry to resist unauthorized intrusion and supports a broad spectrum of software-based security features. Advanced contactless architecture that future-proofs investment with a single contactless interface (SingleCl), SoftSAMs, and side-by-side application architecture. On-screen tap zone (CTLS logo) for optimized user experience. VX 685/VX 690 INSTALLATION GUIDE TERMINAL O VERVIEW Differences Between VX 685 and VX 690 Terminals • Communication • Technology • Differences Between VX 685 and VX 690 Terminals Contactless version accepts EMV and mag-stripe contactless payments as well as PIN-based transactions 3G/GPS: Long-range wireless payment for retailers that have no physical location limitations. Bluetooth® : Simple, plug-and-play installation for locations that need shortrange wireless capability. VX 685 and VX 685/VX 690 terminals are mostly identical and offer the same general benefits. It is important to know the differences in their intrinsic features. Table 3 Feature Comparison Features VX 685 GPRS VX 685/VX 690 3G/BT Processor 400 MHz Rev D SOC 400 MHz Rev D SOC OS Verix OS Verix OS Memory 64 MB SDRAM/128 MB Flash 64 MB SDRAM/128 MB Flash Display 3.5” QVGA 3.5” QVGA Touchscreen Resistive type Capacitive Type Radio GPRS (Cinterion BGS2-W) 3G (Cinterion PHS8-P) Bluetooth NA Yes GPS NA Yes Magnetic card reader Triple Track, bi-directional Triple track, bi-directional Smart card reader ISO 7816, 1.8 V, 3 V, 5 V, synchronous and asynchronous cards ISO 7816, 1.8 V, 3 V, 5 V, synchronous and asynchronous cards SAM slots SIM Single Micro SD NA V NF Audio speaker USB integrated Security CTLS 1 Host/client EPCI 3.0 NA SI ON Dual Yes Yes 1 Host/client PCI 3.0 NXP PN512 C2 NXP PN512 C2 Printer 30 lps 30 lps Battery 3.7 V DC/2450 mAh 3.7 V DC/2450 mAh Paper roll 40 mm 40 mm Charger 5 V DC/2.2 A 5 V DC/2.2 A Dimension (mm) 163 x 78 x 52 163 x 78 x 52 VX 685/VX 690 INSTALLATION GUIDE 11 TERMINAL O VERVIEW Differences Between VX 685 and VX 690 Terminals V NF 12 VX 685/VX 690 INSTALLATION GUIDE CHAPTER 2 Setup This chapter describes the setup procedure for: • Selecting a Location. • Unpacking the Shipping Carton. • Examining Terminal Features. • Examining the Connection Port. • Installing/Replacing Paper Roll. • Installing/Replacing SIM Card. • Installing/Replacing MSAM Cards. • Installing/Replacing the Micro SD Card. • Connecting Optional Devices. • Battery Features. • Connecting the Terminal to Power Source. • Base Stations. • Powering Up the Base. • 3G, GPRS, and GPS Support. • Bluetooth Support. • Using the Smart Card Reader. • Using the Magnetic Card Reader. • Performing a Contactless Smart Card Transaction. V NF Selecting a Location Use the following guidelines to select a location for the terminal. Ease of Use • Select a location convenient for both merchant and cardholder. • Select a flat support surface, such as a countertop or table. • Select a location near a power outlet, ECR, or computer connected to the terminal. For safety, do not string cables or cords across a walkway. Environmental • Factors Do not use the unit where there is high heat, dust, humidity, moisture, or caustic chemicals or oils. VX 685/VX 690 INSTALLATION GUIDE 13 S ETUP Unpacking the Shipping Carton CAUTION • Keep the unit away from direct sunlight and anything that radiates heat, such as a stove or a motor. • Do not use the terminal outdoors. The terminal is not waterproof or dustproof, and is intended for indoor use only. Any damage to the unit from exposure to rain or dust can void any warranty. Electrical • Considerations • Avoid using this product during electrical storms. Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment). V NF • Do not use the terminal near water or in moist conditions. WARNING Due to risk of shock or damage, do not use the terminal near water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool. Unpacking the Shipping Carton Open the shipping carton and carefully inspect its contents for possible tampering or shipping damage. The terminal is a secure product and any tampering can cause it to cease to function or to operate in an unsecured manner. To Unpack the 1 Shipping Carton Remove and inspect the contents of the shipping carton. The terminal ships in multiple configurations, the carton may include all or any of the following: • Terminal • Power pack • Paper roll • Ethernet cable • Telephone line cable 2 Remove all plastic wrapping from the terminal and components. 3 Remove the clear protective film from the display. 4 Save the shipping carton and packing material for future repacking or moving of the device. WARNING Do not use a unit that has been tampered with or damaged. The terminal comes equipped with tamper-evident labels. If a label or component appears damaged, please notify the shipping company and your VeriFone service provider immediately. 14 VX 685/VX 690 INSTALLATION GUIDE S ETUP Examining Terminal Features Examining Terminal Features Before you continue with the installation process, familiarize yourself with the terminal features: 7+(50$/35,17(5 49*$',63/$<728&+6&5((1 0$*1(7,&&$5'5($'(5 V NF &$1&(/.(< &/($5.(< 7(/(3+21(67
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