Vertu RM-266V GSM/WCDMA cellular phone w/BT and WLAN User Manual 714307 ENG P01 indd

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Document ID	999745
Application ID	YyboY8WkU9cGRcyqsH+6fA==
Document Description	Manual 4
Short Term Confidential	No
Permanent Confidential	No
Supercede	No
Document Type	User Manual
Display Format	Adobe Acrobat PDF - pdf
Filesize	50.65kB (633122 bits)
Date Submitted	2008-09-11 00:00:00
Date Available	2008-09-12 00:00:00
Creation Date	2008-07-30 09:14:02
Producing Software	Adobe Acrobat 8.1
Document Lastmod	2008-07-30 09:14:36
Document Title	714307_ENG_P01.indd
Document Creator	Adobe InDesign CS3 (5.0.2)
Document Author:	TAG

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Vertu safety and warranty information
Don’t touch the antenna area
Avoid touching the antenna area (see CD for more information) of your Vertu phone
unnecessarily when the phone is switched on. Contact with the antenna area affects call quality
and may cause the phone to operate at a higher power level than otherwise needed and reduce
the talk time of your Vertu phone.
Obey laws
When using your Vertu phone, obey all laws and respect local customs, privacy and legitimate
rights of others, including copyrights.
Care and maintenance
Your Vertu phone has been crafted from some of the finest materials. Please see the CD for full
care and maintenance instructions. Damage caused to your Vertu phone by failing to observe
these care instructions is not covered by the warranty.
Charm attachment
The charm attachment point is designed for Vertu charms which should be fitted by your
authorised Vertu dealer. The charm attachment point is not a lanyard loop fixing.
SAR Notice – RM-266V
YOUR VERTU PHONE (MODEL: Signature, TYPE: RM-266V, FCC ID: P7QRM-266V) MEETS
GUIDELINES FOR EXPOSURE TO RADIO WAVES
Your Vertu phone is a radio transmitter and receiver. It is designed not to exceed the limits for
exposure to radio waves recommended by international guidelines. These guidelines were
developed by the independent scientific organization ICNIRP and include safety margins
designed to assure the protection of all persons, regardless of age and health.
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Vertu safety and warranty information
The exposure guidelines for mobile devices employ a unit of measurement known as the Specific
Absorption Rate or SAR. The SAR limit stated in the ICNIRP guidelines is 2.0 watts/kilogram
(W/kg) averaged over ten grams of tissue. Tests for SAR are conducted using standard
operating positions with the device transmitting at its highest certified power level in all tested
frequency bands. The actual SAR level of an operating device can be below the maximum value
because the device is designed to use only the power required to reach the network. That
amount changes depending on a number of factors such as how close you are to a network base
station. The highest SAR value under the ICNIRP guidelines for use of the device at the ear is
0.68 W/kg.
This phone meets RF exposure guidelines when used either in the normal use position against
the ear or when positioned at least 2.2cm (7/8 inch) away from the body. When a carry case,
belt clip or holder is used for body-worn operation, it should not contain metal and should
position the phone the above-stated distance away from your body. In order to transmit data files
or messages, this device requires a good quality connection to the network. In some cases,
transmission of data files or messages may be delayed until such a connection is available.
Ensure the above separation distance instructions are followed until the transmission is
completed.
Use of device accessories and enhancements may result in different SAR values. SAR values
may vary depending on national reporting and testing requirements and the network band.
Additional SAR information may be provided under product information at www.vertu.com.
USA and Canada: Your mobile device is also designed to meet the requirements for exposure
to radio waves established by the Federal Communications Commission (USA) and Industry
Canada. These requirements set a SAR limit of 1.6 W/kg averaged over one gram of tissue. The
highest SAR value reported under this standard during product certification for use at the ear is
0.76 W/kg and when properly worn on the body is 0.54 W/kg.
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Vertu safety and warranty information
Declaration of conformity
We, Vertu declare under our sole responsibility that the product, Model Signature, type RM266V is in conformity with the provision of the following Council Directive: 1999/5/EC.
A copy of the Declaration of Conformity can be found at http://www.vertu.com
Export controls
Your Vertu phone may contain commodities, technology, or software exported from the United States
in accordance with the Export Administration regulations. Diversion contrary to U.S. law is prohibited.
FCC/Industry Canada notice
Your Vertu phone may cause TV or radio interference (for example, when using a telephone in
close proximity to receiving equipment). The FCC or Industry Canada can require you to stop
using your phone if such interference cannot be eliminated. If you require assistance, contact
Vertu Concierge. This device complies with Part 15 of the FCC rules. Operation is subject to
the following two conditions: (1) this device may not cause harmful interference, and (2) this
device must accept any interference received, including interference that may cause undesired
operation.
Any changes or modifications not expressly approved by Vertu could void the user's authority to
operate this equipment.
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Vertu safety and warranty information
Signature
RM-266V
EU recycling notice
The crossed-out wheeled-bin symbol on your product, literature, or packaging reminds you that
all electrical and electronic products, batteries, and accumulators must be taken to separate
collection at the end of their working life. This requirement applies to the European Union and
other locations where separate collection systems are available. Do not dispose of these
products as unsorted municipal waste.
By returning the products to collection you help prevent uncontrolled waste disposal and
promote the reuse of material resources. More detailed information is available from the
product retailer, local waste authorities, national producer responsibility organizations, or
your local Vertu representative. For the product Eco-Declaration or instructions for
returning your obsolete product, go to country-specific information at www.vertu.com
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Vertu safety and warranty information
The symbol indicates that the product was put onto the market after the WEEE legislation was
implemented and that the consumer should not dispose of the item in normal household waste,
but that it should be appropriately recycled.
Should you wish Vertu to recycle your product at the end of its life, please either return it to the
point from which you purchased your product (if known) or return it to Vertu’s headquarters.
Alternatively, should you purchase a replacement product from another supplier, the new
supplier is obligated to take back the product that is being replaced and recycle it appropriately.
Background information on the European WEEE directive is available from www.europa.eu.int/
Copyright © Vertu 2008. All rights reserved.
Reproduction, transfer, distribution or storage of part or all of the contents in this document in
any form without the prior written permission of Vertu is prohibited. Vertu operates a policy of
continuous development. Vertu reserves the right to make changes and improvements to any of
the products described in this document without prior notice.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, UNDER NO
CIRCUMSTANCES SHALL NOKIA OR ANY OF ITS LICENSORS BE RESPONSIBLE FOR
ANY LOSS OF DATA OR INCOME OR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL OR
INDIRECT DAMAGES HOWSOEVER CAUSED.
THE CONTENTS OF THIS DOCUMENT ARE PROVIDED "AS IS". EXCEPT AS REQUIRED
BY APPLICABLE LAW, NO WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE, ARE MADE IN RELATION TO THE
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Vertu safety and warranty information
ACCURACY, RELIABILITY OR CONTENTS OF THIS DOCUMENT. NOKIA RESERVES THE
RIGHT TO REVISE THIS DOCUMENT OR WITHDRAW IT AT ANY TIME WITHOUT PRIOR
NOTICE.
Vertu and the V logo are registered trademarks or trademarks. Other product and company
names mentioned herein may be trademarks or registered trademarks of their respective owners.
Includes RSA BSAFE cryptographic or security protocol
software from RSA Security.
Bluetooth is a registered trademark of Bluetooth SIG, Inc.
Java and all Java-based marks are trademarks or registered
trademarks of Sun Microsystems, Inc.
The third-party applications provided with your device may have been created and may be
owned by persons or entities not affiliated with or related to Vertu. Vertu does not own the
copyrights or intellectual property rights to the third-party applications. As such, Vertu does not
take any responsibility for end-user support, functionality of the applications, or the information
in the applications or these materials. Vertu does not provide any warranty for the third-party
applications.
BY USING THE APPLICATIONS YOU ACKNOWLEDGE THAT THE APPLICATIONS ARE
PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, TO THE
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Vertu safety and warranty information
MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. YOU FURTHER ACKNOWLEDGE
THAT NEITHER NOKIA NOR ITS AFFILIATES MAKE ANY REPRESENTATIONS OR
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES
OF TITLE, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR THAT THE
APPLICATIONS WILL NOT INFRINGE ANY THIRD-PARTY PATENTS, COPYRIGHTS,
TRADEMARKS, OR OTHER RIGHTS.
Warranties
Ve r t u t w o - y ea r li m i t ed i nt e r na t i on a l w a r ra n t y fo r
c e l lu la r ph o n e
THIS LIMITED WARRANTY SHALL NEITHER EXCLUDE NOR LIMIT (I) ANY MANDATORY
STATUTORY RIGHTS OF THE CLIENT OR (II) ANY OF THE CLIENT’S RIGHTS AGAINST
THE SELLER/DEALER OF THE PRODUCT.
VERTU warrants that this cellular phone (“Product”) is free from defects in material and
workmanship according to the following terms and conditions:
1.
2.
The Limited Warranty for the Product extends for TWO (2) years beginning on the date of original purchase or
delivery of the Product, whichever is the later. In case of a change of owner/user, such warranty period shall
continue for the remaining part of the twenty-four (24) month period and otherwise remain unaffected.
During the period of the Limited Warranty, Vertu will repair, modify or replace, at Vertu’s sole option, any defective
parts, or any parts that will not properly operate for their intended use with new or refurbished replacement items
if such repair or replacement is needed because of product malfunction or failure during normal usage. No charge
will be made to the Client for the repair or replacement of any such parts. Vertu will also pay for the labour charges
incurred by Vertu in repairing or replacing the defective parts. The repaired Product will be warranted for the
balance of the original warranty period or for ninety (90) days from the date of repair, whichever is longer. This
Limited Warranty does not cover damage to or defects in (other than manufacturing defects) appearance,
cosmetic, decorative or structural items and any non-operative parts. Vertu’s limit of liability under the Limited
Warranty shall be the price paid by the Client for the Product less a reasonable amount for usage. These
remedies are the Client’s exclusive remedies for breach of this Limited Warranty.
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Vertu safety and warranty information
3.
4.
5.
6.
Upon request from Vertu, the Client must prove the date of the original purchase or delivery of the Product by
producing a legible and non-modified original certificate of authenticity which clearly indicates the name and
address of an authorised retailer, the date and place of purchase/delivery, the product type and the IMEI or serial
number of the Product, a bill of sale or a dated receipt which contains the same information.
Vertu shall bear the cost of shipping the Product to the location from which the Client handed over the Product to
Vertu (or its representatives) after the completion of service under this Limited Warranty.
The Client shall have no coverage or benefits under this Limited Warranty if any of the following conditions are
applicable:
a) The Product has been subject to abnormal use, abnormal conditions, improper storage, exposure to moisture
or dampness, spillage of food or liquid, exposure to chemical agents, unauthorised modifications,
unauthorised connections, unauthorised repair, rough handling, misuse, neglect, abuse, accident, alteration,
improper installation, or other acts which are not the fault of Vertu, including without limitation damage caused
by shipping, dropping the Product, deterioration of consumable parts, such as batteries which by their nature
have a limited lifecycle, and breakage or damage to antennas.
b) The Product has been damaged from external causes such as collision with an object, or from fire, flooding,
sand, dirt, windstorm, lightning, earthquake or damage from exposure to thermal, environmental or weather
conditions, an Act of God, or battery leakage, theft, blown fuse, or improper use of any electrical source,
damage caused by computer or internet viruses, bugs, worms, Trojan Horses, cancel bots or damage caused
by the connection to other products not recommended for interconnection by Vertu.
c) The Customer Service Department at Vertu was not advised by the Client in writing of the alleged defect or
malfunction of the Product within thirty (30) days after the expiration of the applicable warranty period.
d) The Product was not returned to Vertu or its authorised retailer within thirty (30) days after the appearance of
the defect within the warranty period.
e) The Product serial number plate or the accessory data code has been removed, defaced, altered or is illegible.
f) The defect or damage was caused by the defective function of the cellular network system or by inadequate
signal reception by the external antenna.
g) The defect was caused by the Product being used with or connected to an accessory not manufactured and
supplied by Vertu or used other than for its intended use.
h) The battery was short-circuited or the seals of the battery enclosure or cells are broken or show evidence of
tampering or the battery was used in equipment other than that for which it has been specified.
i) The Product software needs to be updated due to changes in cellular network parameters.
j) The defect or damage was as a result of general wear and tear incurred in normal usage of the Product.
If a problem develops during the period of the Limited Warranty, the following procedure will apply:
k) The Client shall return the Product to the place of purchase for repair or replacement processing or if this is
not convenient because of distance (more than 50 miles/80 km) or for other good cause, the Client may
contact Vertu Concierge.
l) The Client shall bear the costs of transporting the Product to the relevant Vertu service location, with transport
and insurance charges prepaid.
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Vertu safety and warranty information
7.
8.
9.
m) Subject to Clause 6(e), the Client will be billed for any parts or labour charges not covered by this Limited
Warranty.
n) Vertu will repair or authorise the repair of the Product under the Limited Warranty within 30 days after receipt
of the Product by Vertu or a Vertu authorised service centre, or within an extended period as may be notified
by Vertu to Client due to the nature of the repair (“Timeframe”). If Vertu cannot repair within the Timeframe, or
after a reasonable number of attempts to repair the same defect, Vertu at its sole option, will provide a
replacement Product or refund the purchase price of the Product less a reasonable amount for usage.
o) If the Product is returned to the Customer Service Department at Vertu during the period of the Limited
Warranty, but the problem with the Product is not covered under the terms and conditions of this Limited
Warranty, the Client will be notified and given an estimate of the charges the Client must pay to have the
Product repaired, with all shipping charges billed to the Client. If the estimate is refused, the Product will be
returned freight collect. If the Product is returned to the Customer Service Department at Vertu after the
expiration of the warranty period, Vertu’s normal service policies shall apply and the Client will be responsible
for all shipping charges.
TO THE FULLEST EXTENT PERMITTED BY LAW, THE WARRANTIES AND CONDITIONS STATED IN THIS
LIMITED WARRANTY ARE IN LIEU OF ALL OTHER CONDITIONS, WARRANTIES OR OTHER TERMS
CONCERNING THE SUPPLY OR PURPORTED SUPPLY OF, OR FAILURE TO SUPPLY OR DELAY IN
SUPPLYING THE PRODUCT WHICH MIGHT, BUT FOR THE AFFECT OF THIS CLAUSE 7, HAVE EFFECT
BETWEEN VERTU AND THE CLIENT OR WOULD OTHERWISE BE IMPLIED OR INCORPORATED INTO
THIS LIMITED WARRANTY OR ANY COLLATERAL CONTRACT, WHETHER BY STATUTE, COMMON
LAW OR OTHERWISE, ALL OF WHICH ARE HEREBY EXCLUDED (INCLUDING WITHOUT LIMITATION,
THE IMPLIED CONDITIONS, WARRANTIES OR OTHER TERMS AS TO SATISFACTORY QUALITY OR
FITNESS FOR PURPOSE).
VERTU SHALL NOT BE LIABLE FOR LOSS OR DAMAGE, WHETHER SPECIAL, INDIRECT, INCIDENTAL
OR CONSEQUENTIAL, INCLUDING BUT NOT LIMITED TO ANY OF THE FOLLOWING LOSSES OR
DAMAGE (WHETHER SUCH LOSSES OR DAMAGE WERE FORESEEN, FORESEEABLE, KNOWN OR
OTHERWISE):
p) LOSS OF ANTICIPATED BENEFITS OR PROFITS.
q) LOSS OF ACTUAL OR ANTICIPATED SAVINGS.
r) PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES.
s) THIRD PARTY CLAIMS.
t) LOSS OF USE OF THE PRODUCT OR ANY ASSOCIATED EQUIPMENT OR FACILITIES.
u) DOWNTIME OR LOSS OF BUSINESS.
v) LOSS OF OPPORTUNITY.
w) LOSS OF GOODWILL.
x) LOSS OF REPUTATION.
y) LOSS OF OR DAMAGE TO OR CORRUPTION OF DATA.
Vertu does not warrant uninterrupted or error free internet or data connections.
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Vertu safety and warranty information
10. Vertu shall not be liable for any delay in rendering service under the Limited Warranty, or loss of use during the
period that the Product is being repaired.
11. Vertu’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation or
otherwise, arising in connection with the sale of the Product shall be the price paid by the Client for the Product
less a reasonable amount for usage.
12. The invalidity or unenforceability of any term or any part of any term of, or any right arising pursuant to, this Limited
Warranty shall not affect the validity or enforceability of any other terms or rights or the remainder of any such term
or right, which shall continue in full force and effect except for any such invalid or unenforceable provision or
part thereof.
13. Vertu neither assumes nor authorises any authorised service centre or any other person or entity to assume for it
any other obligation or liability beyond that which is expressly provided for in this Limited Warranty, including the
provider or seller of any extended warranty or service agreement. Any change or amendment to this Limited
Warranty requires Vertu’s prior written consent.
14. This Limited Warranty represents the whole agreement between the parties relating to the subject matter hereof.
15. This Limited Warranty allocates the risk of failure of the Product between the Client and Vertu. The allocation is
recognised by the Client and is reflected in the purchase price of the Product.
16. Any action or lawsuit for breach of warranty must be commenced within thirty (30) months following delivery of
the Product.
17. All warranty information, product features and specifications are subject to change without notice.
Vertu operates a policy of continuous development. Vertu reserves the right to make changes
and improvements to any of the products described in this document without prior
notice.Questions concerning this Limited Warranty may be directed to the Customer Service
Department at the following addresses.
If contacting us from Europe, Middle East and Africa:
Vertu
Beacon Hill Road
Church Crookham
Hampshire
GU52 8DY
United Kingdom
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Vertu safety and warranty information
If calling us from the Americas:
+1 914 368 0432
If contacting us from Asia Pacific:
Vertu
391B Orchard Road
#24-02/05, Ngee Ann City, Tower B
Singapore 23887
Vertu one-year limited international warranty for accessories
THIS LIMITED WARRANTY SHALL NEITHER EXCLUDE NOR LIMIT (I) ANY MANDATORY
STATUTORY RIGHTS OF THE OWNER OR (II) ANY OF THE OWNER’S RIGHTS AGAINST
THE SELLER/DEALER OF THE PRODUCT.
Vertu (“Vertu”) warrants that this accessory product (“Product”) is free from defects in material
and workmanship, according to the following terms and conditions:
1.
2.
The Limited Warranty for the Product extends for ONE (1) year beginning on the date of original purchase or
delivery of the Product whichever is the later. In case of a change of owner/user (“Owner”), such warranty period
shall continue for the remaining part of the one (1) year period.
During the period of the Limited Warranty, Vertu will repair, modify or replace, at Vertu’s sole option, any defective
parts, or any parts that will not properly operate for their intended use with new or refurbished replacement items
if such repair or replacement is needed because of product malfunction or failure during normal usage. No charge
will be made to the Owner for the repair or replacement of any such parts. Vertu will also pay for the labour
charges incurred by Vertu in repairing or replacing the defective parts. The repaired Product will be warranted for
the balance of the original warranty period. This Limited Warranty does not cover damage to or defects in (other
than manufacturing defects) appearance, cosmetic, decorative or structural items and any non-operative parts.
Vertu’s limit of liability under the Limited Warranty shall be the price paid by the Owner for the Product when the
Owner purchased the Product as a stand alone product or, in the event that the Owner received the Product
when purchasing a Vertu cellular phone, the then current sale price for the Product, in both cases less a
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Vertu safety and warranty information
3.
4.
5.
6.
reasonable amount for usage. These remedies are the Owner’s exclusive remedies for breach of this Limited
Warranty.
Upon request from Vertu, the Owner must prove the date of the original purchase or delivery of the Product by
producing a legible and non-modified original warranty card which clearly indicates the name and address of an
authorised retailer, the date and place of purchase/delivery, the product type and the IMEI or serial number of the
Product, a bill of sale or a dated receipt which contains the same information.
Vertu shall bear the cost of shipping the Product to the location from which the Owner handed over the Product
to Vertu (or its representatives) after the completion of service under this Limited Warranty.
The Owner shall have no coverage or benefits under this Limited Warranty if any of the following conditions are
applicable:
a) The Product has been subject to abnormal use, abnormal conditions, improper storage, spillage of liquid,
misuse, neglect, exposure to cleaning agents not recommended, or other acts which are not the fault of Vertu,
unauthorised repair, accident, alteration or other acts which are not the fault of Vertu.
b) Vertu was not advised by the Owner in writing of the alleged defect or malfunction of the Product within thirty
(30) days after the expiration of the applicable warranty period; or
c) The Product was not returned to Vertu or its authorised retailer within thirty (30) days after the appearance of
the defect within the warranty period.
d) The defect or damage was as a result of general wear and tear incurred in normal usage of the Product.
e) The Product is used with a product different to the one with which the Product was supplied with by Vertu, or
the Product is used with any product whose use with the Product has not been expressly authorised by Vertu.
If a problem develops during the period of the Limited Warranty, the following procedure will apply:
a) The Owner shall return the Product to the place of purchase for repair or replacement processing or if this is
not convenient because of distance (more than 50 miles/80 km) or for other good cause, the Owner may
contact Vertu Concierge.
b) The Owner shall bear the costs of transporting the Product to the relevant Vertu service location, with
transport and insurance charges prepaid.
c) Subject to clause 6(e), the Owner will be billed for any parts or labour charges not covered by this Limited
Warranty.
d) Vertu will repair or authorise the repair of the Product under the Limited Warranty within 30 days of receipt of
the Product by Vertu or a Vertu authorised service centre, or within an extended period as may be notified by
Vertu to Owner due to the nature of the repair ("Timeframe"). If Vertu cannot repair within the Timeframe, or
after a reasonable number of attempts to repair the same defect, Vertu at its sole option, will provide a
replacement Product or refund the purchase price of the Product less a reasonable amount for usage.
e) If the Product is returned to the Vertu during the period of the Limited Warranty, but the problem with the
Product is not covered under the terms and conditions of this Limited Warranty, the Owner will be notified and
given an estimate of the charges the Owner must pay to have the Product repaired, with all shipping charges
billed to the Owner. If the estimate is refused, the Product will be returned freight collect. If the Product is
returned to Vertu after the expiration of the warranty period, Vertu's normal service policies shall apply and the
Owner will be responsible for all shipping charges.
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7.
TO THE FULLEST EXTENT PERMITTED BY LAW, THE WARRANTIES AND CONDITIONS STATED IN THIS
LIMITED WARRANTY ARE IN LIEU OF ALL OTHER CONDITIONS, WARRANTIES OR OTHER TERMS
CONCERNING THE SUPPLY OR PURPORTED SUPPLY OF, OR FAILURE TO SUPPLY OR DELAY IN
SUPPLYING THE PRODUCT WHICH MIGHT, BUT FOR THE AFFECT OF THIS CLAUSE 7, HAVE EFFECT
BETWEEN VERTU AND THE OWNER OR WOULD OTHERWISE BE IMPLIED OR INCORPORATED INTO
THIS LIMITED WARRANTY OR ANY COLLATERAL CONTRACT, WHETHER BY STATUTE, COMMON
LAW OR OTHERWISE, ALL OF WHICH ARE HEREBY EXCLUDED (INCLUDING WITHOUT LIMITATION,
THE IMPLIED CONDITIONS, WARRANTIES OR OTHER TERMS AS TO SATISFACTORY QUALITY OR
FITNESS FOR PURPOSE).
8. VERTU SHALL NOT BE LIABLE FOR LOSS OR DAMAGE, WHETHER SPECIAL, INDIRECT, INCIDENTAL
OR CONSEQUENTIAL, INCLUDING BUT NOT LIMITED TO ANY OF THE FOLLOWING LOSSES OR
DAMAGE (WHETHER SUCH LOSSES OR DAMAGE WERE FORESEEN, FORESEEABLE, KNOWN OR
OTHERWISE):
a) LOSS OF ACTUAL OR ANTICIPATED BENEFITS OR PROFITS
b) LOSS OF ACTUAL OR ANTICIPATED SAVINGS
c) PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES.
d) THIRD PARTY CLAIMS
e) LOSS OF USE OF THE PRODUCT OR ANY ASSOCIATED EQUIPMENT OR FACILITIES
f) DOWNTIME OR LOSS OF BUSINESS
g) LOSS OF OPPORTUNITY
h) LOSS OF GOODWILL
i) LOSS OF REPUTATION
j) LOSS OF OR DAMAGE TO OR CORRUPTION OF DATA.
9. Vertu shall not be liable for any delay in rendering service under the Limited Warranty, or loss of use during the
period that the Product is being repaired.
10. Vertu's total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation or
otherwise, arising in connection with the sale of the Product shall be the price paid by the Owner for the Product
less a reasonable amount for usage.
11. The invalidity or unenforceability of any term or any part of any term of, or any right arising pursuant to, this Limited
Warranty shall not affect the validity or enforceability of any other terms or rights or the remainder of any such term
or right, which shall continue in full force and effect except for any such invalid or unenforceable provision or part
thereof.
12. Vertu neither assumes nor authorises any authorised service centre or any other person or entity to assume for it
any other obligation or liability beyond that which is expressly provided for in this Limited Warranty including the
provider or seller of any extended warranty or service agreement. Any change or amendment to this Limited
Warranty requires Vertu's prior written consent.
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13. This Limited Warranty represents the whole agreement between the parties relating to the subject matter hereof.
14. This Limited Warranty allocates the risk of failure of the Product between the Owner and Vertu. The allocation is
recognised by the Owner and is reflected in the purchase price of the Product.
15. Any action or lawsuit for breach of warranty must be commenced within eighteen (18) months following delivery
of the Product.
16. All warranty information, product features and specifications are subject to change without notice.
Vertu operates a policy of continuous development. Vertu reserves the right to make changes and
improvements to any of the products described in this document without prior notice.Questions concerning
this Limited Warranty may be directed to the Customer Service Department at the following addresses.
If contacting us from Europe, Middle East and Africa:
Vertu
Beacon Hill Road
Church Crookham
Hampshire
GU52 8DY
United Kingdom
If calling us from the Americas:
+1 914 368 0432
If contacting us from Asia Pacific:
Vertu
391B Orchard Road
#24-02/05, Ngee Ann City, Tower B
Singapore 23887
Vertu Concierge Terms and Conditions
These terms and conditions apply to Nokia Corporation, a company validly organised and
existing under the laws of Finland, with business identity code 0112038-9, having registered
address at Keilalahdentie 4, 02150 Espoo, Finland, only when trading as Vertu ("Vertu").
1. Vertu Concierge
As a registered member of Vertu Concierge (“VC”) provided by Vertu and its associated companies (“Vertu”), you
(“you”) agree to abide by these Terms and Conditions (the “Terms and Conditions”), and when ordering anything
through VC from a supplier of products and services (a “Supplier”) you agree that the Terms and Conditions shall
apply to your order.
2.
Membership Information
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You are obliged to provide correct details when you register for membership of VC and your failure to do so may
invalidate your membership and any subsequent transaction. Your responsibility to provide accurate information is a
continuing obligation and you must notify Vertu in the event that any information provided by you in the course of
registration changes.
3. Subscription
Initial and ongoing subscription fees, if applicable, are due at the time of initial subscription and annually thereafter
(the “Renewal Date”) unless you notify Vertu of your intention not to renew. Payment must be made annually in
advance and may be made using any major credit/debit and charge cards. Any subscription fee is non refundable,
however, Vertu may at its sole discretion elect to refund any subscription fee in whole or in part depending on the
circumstances relating to the cancellation of any subscription. You authorise Vertu to deduct renewal subscription
fees from your credit card up to 28 days prior to your Renewal Date. If Vertu does not hold your payment details you
will be contacted directly to renew your subscription. Subscription fee rates will be notified to you from time to time
and the subscription fee payable will be the subscription fee in force at the time of the Renewal Date.
You agree that you will only use your VC membership for the purposes for which it is issued.
4. VC Services
As a member of VC, you are entitled to all of the products and services as advised by us from time to time as
approved by the relevant product/service Supplier.
5. Services Subject to Change
As a member, note that:
> Services are subject to availability and may change from time to time;
> Suppliers may change from time to time;
> Suppliers may impose their own terms and conditions and you are required to comply with these at all
times.
6. Payment for Services
Please note that some Suppliers may charge you a deposit, entry fee or other sum for the services they provide. You
will be solely liable for payment of any such sums. At your request Vertu will authorise Suppliers to debit your
nominated credit/debit or charge card in order for you to take advantage of their services.
7. Availability of Services
Vertu aims to ensure that the services remain available at all times and will use reasonable endeavours to ensure that
you receive the most from your membership. If any of the services become unavailable, we will do all we can to ensure
that prior commitments are honoured to the fullest extent possible, but shall not be responsible for any actions of
Suppliers outside Vertu’s reasonable control. From time to time the procurement or provision of certain services may
incur a VC handling charge of which you will be notified - in these cases you hereby authorise Vertu to debit your
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nominated credit/debit or charge card with any such handling charges. Unless otherwise agreed by the Supplier, you
shall not be entitled to cancel any services requested where, on your instructions, performance has already begun.
8. Right of Withdrawal
Vertu reserves the right to withdraw any service that may be offered and/or to refuse to supply any service requested.
9. Requests
If Vertu is unable to deal with any request, it will inform you as soon as reasonably practicable.
10. Dealing with VC Suppliers
Suppliers are responsible for providing you with the goods and services you select. Vertu will assist you in any way it
can in all of your dealings with Suppliers.
11. Personal Membership
VC membership is personal to the registered Vertu phone user. You are responsible for ensuring that no one (other
than your personal assistant, where applicable) uses your membership to access membership services and benefits.
12. Cancellation of Membership
Vertu reserves the absolute right to cancel or suspend your membership (at its sole discretion) for any reason
whatsoever. If Vertu cancels your membership it shall refund the balance of the annual subscription fee, if any, on a
time apportionment basis in respect of the unexpired period to which the annual subscription fee applies.
13. Changes to Terms and Conditions
Vertu may vary these Terms and Conditions from time to time. Vertu will notify you of any changes in a timely manner.
Notification will be by some or all of the following media:
> newsletter;
> mail;
> e-mail or other personal delivery service.
14. Payment Details
If we do not have your credit/debit or charge card details we may not be able to provide or procure those benefits,
goods or services that require payment.
You may only make transactions using VC during your period of membership. When ordering a product or service
you will be required to provide your credit/debit or charge card details. You undertake that all details you provide to
us for the purpose of booking, ordering or purchasing goods or services are correct, that the credit/debit or charge
card you are using is your own and that there are sufficient funds to cover the cost of the product or the service.
15. Supply of Details
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Vertu may pass on your credit/debit or charge card and any other essential booking details to its agents, employees,
subcontractors and Suppliers, and you consent to us passing on such details to deal with your orders. You must
inform Vertu as soon as possible of any changes to the details supplied by you.
16. Payments Due
The purchase price of all products and services obtained through VC is due for payment on acceptance of your order
by Vertu and/or a Supplier, as applicable.
17. Delivery
By placing your order for a product or service through VC you agree that the time taken for delivery or performance
shall be as stipulated when the purchase is made. We want you to get your order as soon as possible. If delivery or
performance will take longer than the time set out (or the product or services are unavailable), the Supplier (or Vertu
acting for the Supplier) will notify you of this at the earliest opportunity and you will have the unequivocal right to
withdraw your order and receive a full refund.
18. Limited Warranty
Vertu warrants to you that Vertu shall use its reasonable endeavours to provide the VC services with reasonable care
and skill and, as far as reasonably possible, in accordance with your request and instructions from time to time.
Where Vertu supplies you with any goods or services supplied by a third party, then Vertu is acting as your agent in
sourcing the goods or services. Vertu will use reasonable care in selecting the Supplier and ensuring the order is
placed in accordance with your wishes. For the avoidance of doubt, Vertu does not and will not provide any
representations or recommendations in relation to any of the information and suggestions comprised within the VC
services. You are deemed to be responsible for, and shall use your own skill and judgement as to, the quality, value
and suitability of such information and suggestions in relation to deciding whether to enter into any contract with any
third party for the supply of services or sale of goods.
19. Vertu as Agent
Your contract for the purchase of products or services is made with the relevant Supplier only. Vertu acts as an agent
for the Supplier and, unless expressly provided otherwise, all your rights and remedies are against the Supplier.
20. Disclaimers
Vertu will not be responsible for products and services offered by Vertu as agents for the Suppliers or for any aspect
of the relationship between you and any particular Supplier. Vertu will however do everything it reasonably can to
assist you in any dealings you have with the Supplier.
You agree that any contract entered into by you with any of the Suppliers is an independent contract. Vertu hereby
disclaims any and all liability for any act or omission of any Supplier or any loss incurred by you as a result of any act or
omission of a Supplier whether or not arranged through VC.
21. Limitation of Liability
Vertu accepts no liability for any losses or claims arising from any inability to contact VC or any failure to complete a
transaction.
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Save in respect of death and personal injury caused by the negligence of Vertu or as expressly provided for in these
Terms and Conditions, Vertu shall not be liable for any loss, cost, expense or damage of any nature whatever
(whether direct or indirect) resulting from the provision of the Services or your reliance upon the information and
suggestions provided by Vertu hereunder and the resulting supply of goods and services to you by any third party.
Vertu shall have no liability to you for any loss, damage, costs, expenses or other claims for compensation arising from
requests or instructions supplied by you which are incomplete, incorrect or inaccurate or arising from their late arrival
or non-arrival, or any other fault of you.
Vertu shall not be liable to you or be deemed to be in breach of these Terms and Conditions by reason of any delay in
performing, or any failure to perform, any of Vertu ’s obligations in relation to the VC services, if the delay or failure was
due to any cause beyond Vertu ’s reasonable control.
Except in respect of death and personal injury caused by the negligence of Vertu and subject to the provisions of
these Terms and Conditions, Vertu’s maximum liability to you for breach of any of its obligations hereunder shall be
limited to the value of the annual subscription fee, if any, and the relevant charge for the VC services to be provided.
The limitations of liabilities set out herein apply only to the maximum extent permitted by law.
22. Governing Law and Arbitration of Disputes
Any and all claims, except claims for monies due to Vertu, arising out of or relating to the use of VC must be
commenced within one (1) year after the date either you or Vertu knew or should have known of the facts giving rise
to such claim, after which such actions shall be barred. If acceptance of your membership request or a particular
service request takes place within Europe, Middle East or Africa, the governing law shall be Finnish law. All disputes
arising out of or in connection with these Terms and Conditions shall be finally settled under the Rules of Arbitration
of the International Chamber of Commerce by one arbitrator appointed in accordance with the said Rules. The
arbitration proceedings shall be conducted in London, England in the English language. The arbitration decision shall
be final and binding. Provided that the parties shall have the right to take proceedings in any other jurisdiction for the
purposes of enforcing a judgment or order obtained from the courts of England and Wales.
If acceptance of your membership request or a particular service request takes place within Asia Pacific, the
governing law of these Terms and Conditions shall be Singapore law. All disputes arising from or connected to these
Terms and Conditions shall be settled finally and exclusively in Singapore under the Rules of the Singapore
International Arbitration Centre (SIAC Rules). The arbitration shall be conducted in English in Singapore. The award
shall be final and binding on both parties. Provided that the parties shall have the right to take proceedings in any
other jurisdiction for the purposes of enforcing the arbitral award.
If acceptance of your membership request or a particular service request takes place within the Americas region, all
disputes and matters relating to arbitration shall be governed by the Federal Arbitration Act (9 U.S.C. §§1 et. seq.).
Except to the extent governed by applicable U.S. federal law, any transactions with VC and its Suppliers shall be
governed by the laws of the State of Texas, excluding its conflict of law rules. Any and all claims, except claims for
monies due to Vertu, arising out of or relating to your membership and use of VC shall be barred unless an action or
legal proceeding is commenced within eighteen (18) months after the date you or Vertu knew or should have known
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of the facts giving rise to such claim. Any dispute relating in any way to your membership and use of VC and any
orders placed through VC, shall be submitted (together with any counterclaims and disputes under or in connection
with other transactions and/or agreements between you and Vertu) to final and binding, confidential arbitration to the
Dallas, Texas office of the American Arbitration Association (the “AAA”), with such arbitration to be held in Dallas
County, Texas, except that, to the extent you have in any manner violated or threatened to violate any Vertu or Vertu
affiliates’ or licensors’ intellectual property rights, Vertu may seek injunctive or other appropriate relief in any state or
federal court in the state of Texas or, at Vertu’s option, any other appropriate state or country, and you consent to
exclusive jurisdiction and venue of such court. Arbitration under these Terms and Conditions shall be conducted
under the then prevailing Wireless Industry Arbitration Rules of the AAA (except as such rules may be modified by the
terms of these Terms and Conditions), unless otherwise agreed in writing by the parties and shall be heard by a
single arbitrator. Subject to any terms contained in these Terms and Conditions limiting or excluding damages, the
arbitrator may award any relief that the arbitrator deems proper, including without limitation equitable relief, provided
that no award of exemplary, special, consequential or punitive damages shall be permitted. The prevailing party, as
determined by the arbitrator, shall pay the AAA arbitration fees and the arbitrator’s fees and expenses, as applicable.
The arbitrator’s award shall be binding and may be entered as a judgment and enforceable in any court of competent
jurisdiction. To the fullest extent permitted by applicable law, the arbitration shall be conducted on an individual, not a
class-wide basis, and no arbitration under these Terms and Conditions shall be consolidated with or joined to an
arbitration involving any other person or entity, whether through class arbitration proceedings or otherwise, without
the prior written consent of you and Vertu.
Copyright © Vertu 2008. All rights reserved.
July 2008
Part no.:
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