ViVOtech VIVOPAY8100 PCI-PED v2.1 & ISO/IEC14443 Contactless Reader User Manual ViVOpay 8100 User Guide

ViVOtech, Inc. PCI-PED v2.1 & ISO/IEC14443 Contactless Reader ViVOpay 8100 User Guide

User manual

Part Number: 631-0081-00 July 2010
ViVOtech, Inc. 451 El Camino Real, Santa Clara, CA 95050 Ph: (408) 248-7001
Email: info@vivotech.com URL: www.vivotech.com
ViVOpay®
8100 User Guide
Revision 1.0
Copyright© 2010, ViVOtech® Inc. All rights reserved.
ViVOtech, Inc.
451 El Camino Real
Santa Clara, CA 95050
Written and designed at ViVOtech, Inc.
This document, as well as the hardware and software it describes, is furnished under license and may only be used
in accordance with the terms of such license. The content of this paper is furnished for informational use, subject to
change without notice, and not to be construed as a commitment by ViVOtech, Inc. ViVOtech, Inc. assumes no
responsibility or liability for any errors or inaccuracies that may appear in this document.
Except as permitted by such license, no part of this publication may be reproduced or transmitted by electronic,
mechanical, recorded, or any other method, or translated into another language or language form without the
express written consent of ViVOtech, Inc. ViVOtech, ViVOwallet, ViVOnfc, ViVOcard, ViVOpay, ViVOpersona, and
ViVOgiftcard are trademarks or registered trademarks of ViVOtech Inc.
Warranty Disclaimer: The services and hardware are provided "as is" and "as-available," and the use of these ser-
vices and hardware is at the user’s own risk. ViVOtech does not make, and hereby disclaims, any and all other
express or implied warranties, including, but not limited to warranties of merchantability, title, fitness for a particular
purpose, and any warranties arising from any course of dealing, usage, or trade practice. ViVOtech does not war-
rant that the services or hardware will be uninterrupted, error-free, or completely secure.
July 2010
ViVOpay 8100 User Guide 1
Chapter 1
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Unpacking the ViVOpay 8100 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Chapter 2
Installing the ViVOpay 8100 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Site Planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
PCI PED Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Hardware Viewing Angles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Additional Shielding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Verifying PCI Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Radio Frequency Interference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Installing the ViVOpay 8100 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Connecting the ViVOpay 8100 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Accessing the Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Connecting Power and Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Mounting the ViVOpay 8100 to a Surface . . . . . . . . . . . . . . . . . . . . . . 11
Mounting the Wedge Bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Testing the Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Testing a Contactless Read . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Testing a Magnetic Stripe Card Read . . . . . . . . . . . . . . . . . . . . . . . . . 15
Testing a Transaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Chapter 3
Troubleshooting and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Onboard Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Accessing the OBD Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Test All . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
LCD Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Keypad Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
LED Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Buzzer Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Magstripe Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
RFID and Antenna Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Table of Contents
ViVOpay 8100 User Guide 2
Security Elements Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Test Results Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Upgrading the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Appendix A
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
ViVOpay 8100 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Regulatory Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
FCC Part 15 Class B Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
FCC Information for User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Industry Canada Class B Equipment . . . . . . . . . . . . . . . . . . . . . . . . . 25
Industry Canada Information for User . . . . . . . . . . . . . . . . . . . . . . . . 25
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
ViVOpay 8100 User Guide 1
Chapter 1
Getting Started
Overview
The ViVOpay 8100 seamlessly integrates with existing POS systems and requires minimal counter
space at checkout stands. The ViVOpay 8100 is a PCI 2.1 certified counter-top contactless reader
with integrated display, MSR, function keys, and PIN pad. This device features serial RS-232 and
USB 2.0 communications to POS systems.
ViVOpay 8100 supports the following contactless payment applications:
• PayPass ISO/IEC 144443
• MasterCard M/Stripe
•Visa MSD
• American Express – ExpressPay
• Discover Zip
• Mifare ePurse (Passthrough)
• ViVOcard 1 & 2
ViVOpay 8100 also supports
debit and credit
magnetic stripe applications.
This document assumes that users are familiar with their host POS systems and all related functions.
Features
The following features are supported:
• PCI 2.1 certified
• ISO14443 type A/B Mifare based contactless payment transactions
• Support for NFC devices
• PIN entry for PIN debit transactions
• Magnetic stripe card transactions
ViVOpay 8100 User Guide 2
Getting Started
Unpacking the ViVOpay 8100
The ViVOpay 8100 requires a data cable and a power supply if you are not powering the reader
through the data cable. Verify that you have all the required components for the installation.
You may also need the following:
• Four M3 screws
If you want to secure the reader to a surface, you need four M3 screws of the appropriate length
(not supplied).
• Contactless test card (ViVOcard Contactless Test Card P/N 241-0015-03)
• Magnetic stripe test card
The ViVOtech data cables and power supply are specifically designed to meet FCC requirements. If
you are using other cables or power supply, you must install ferrites available from ViVOtech. For
your free ferrite core kit with installation instructions, please contact ViVOtech support.
Accessories
The following accessories are available for the ViVOpay 8100.
ViVOpay 8100 (P/N 540-0703-01)
Data cable (varies by POS and length)
• Serial Data Cable (P/N 220-2463-0X), requires
separate power supply
• USB Data with Power Cable (P/N 220-2466-0X)
These cables are recommended and approved by
ViVOtech to comply with FCC rules and regulations.
Power supply, if required
• US/North America (P/N 220-2476-00)
This power supply recommended and approved by
ViVOtech to comply with FCC rules and regulations.
Part Number Description
520-2370-00 Wedge Bracket Kit
ViVOpay 8100 User Guide 3
Chapter 2
Installing the ViVOpay 8100
Overview
Before you connect and mount the ViVOpay 8100, you should plan the installation to conform to PCI
2.1 requirements and minimize radio frequency interference. Once you have determined the location
and mounting of the ViVOpay 8100, you can connect it to power and the POS terminal. Finally, you
should test the ViVOpay 8100 to make sure the installation is successful.
Site Planning
Two environmental considerations affect how you install the ViVOpay 8100. PCI certification has
specific restrictions on how the reader is positioned to prevent PIN theft. You should also consider
objects and devices near the reader that may affect the performance of the contactless radio
frequency antenna.
PCI PED Compliance
The ViVOpay 8100 is a PCI 2.1 certified PIN/Debit payment device. PCI 2.1 certification requires that
sufficient protection be provided to ensure that entering a PIN number CANNOT be viewed by a third
party (such as another customer standing nearby, the cashier, or a security camera).
The ViVOpay 8100 has design elements, such as a recessed keypad, that meet some of these
requirements. However, to fully implement PCI 2.1 make sure you consider the following.
1. The ViVOpay 8100 must be in a location that will NOT force a customer to enter a PIN that
can be viewed by a third party (for example, a customer must tilt or rotate the device for
better accessibility due to objects blocking a card swipe).
2. If the ViVOpay 8100 is elevated on a mounting stand, shielding must be provided on the
mount to prevent a PIN being viewed by a third party.
3. If the ViVOpay 8100 is mounted on a counter top, additional shielding (which can include
other devices such as a cash register as long as conditions in (1) above are met) must be
provided to ensure that the PIN cannot be viewed by a third party (including cashier and
security camera).
WARNING: PCI requires that the device be mounted so that the PIN entry cannot be
observed by a third party (such as another customer standing in line, the cashier at the
counter, or a security camera mounted in the ceiling to observe the cash register area). If
the PIN entry can be observed, the store owner may be responsible for any losses incurred
by the customer if it can be determined that the customer’s PIN was stolen at that location.
ViVOpay 8100 User Guide 4
Installing the ViVOpay 8100
Hardware Viewing Angles
The information in this section will help you position the ViVOpay 8100 so that it conforms with PCI
2.1 requirements.
The angles in the figures below describing the line of sight to the keypad are defined as follows:
Figure 1. Vertical protection angle, sides
Figure 2. Vertical protection angle, top
αAngle between the horizontal plane through the 5 key and the virtual line which connects the
5 key and an observer’s eye
βHorizontal position of an observer relative to the user’s position
γHorizontal range which is to be covered by the privacy screen
δAngle between the keypad plane and the horizontal plane (tilt angle)
α
Observer’s line of
sight to the 5 key
Vertical protection
angle α ≥ 35°
Horizontal plane
5 key
Privacy screen
Privacy screen
Horizontal plane
Keypad plane
Tilt angle
Observer’s line of
sight to the 5 key
Vertical protection
angle α ≥ 40°
α
5 key
δ
ViVOpay 8100 User Guide 5
Installing the ViVOpay 8100
Figure 3. Horizontal protection angles
Horizontal Angle βRemarks Vertical Angle α
315° ≤ β ≤ 45° Within this range of β the cardholder deters an
observer with his/her body.
N/A
45° ≤ β ≤ 90°
270° ≤ β ≤ 315°
Within these ranges visual observation of the keypad
is partially blocked by the cardholder. The protection
angle α shall be at least 35°. Please note that the
front end of the privacy screen must be higher if the
ViVOpay 8100 is tilted.
α ≥ 35°
90° ≤ β ≤ 270° The protection angle shall be at least 40°. The
display side of the privacy screen may be lowered as
the PED is tilted against the horizontal plane.
α ≥ 40°
γ
Horizontal
observation
range 45 to 315°
270°
90°
45° 315°
α ≥ 35° α ≥ 35°
α ≥ 40°
ViVOpay 8100 User Guide 6
Installing the ViVOpay 8100
Additional Shielding
At times it may be impossible to position the ViVOpay 8100 so that viewing PIN entry is blocked from
all positions—especially from overhead cameras. In these instances, the cashier should advise the
customer to use their other hand to block observation of PIN entry.
Verifying PCI Compliance
Before completing the installation, you must verify the ViVOpay 8100 is positioned so that the PIN
entry is not visible to other customers, the cashier behind the counter, or video surveillance cameras.
If PIN entry is visible, the ViVOpay 8100 must be repositioned or shielding added until PIN entry
cannot be observed.
These test usually require at least two people—one to simulate entering the PIN while the other
attempts to view the keypad.
Can Another Customer View the PIN?
While one person stands at the ViVOpay 8100 with their hand positioned to enter the PIN, the other
tester should try to observe the keypad from behind and beside the first person.
Can the Cashier View the PIN?
While one person stands at the ViVOpay 8100 with their hand positioned to enter the PIN, the other
tester should stand behind the counter and try to observe the PIN keypad. The second tester should
move around a little to see if there is a position where they can observe PIN entry.
Can the Video Camera View the PIN?
While one person stands at the ViVOpay 8100 with their hand positioned to enter the PIN, the other
tester should observe what is being recorded by any video camera with a view of the ViVOpay 8100.
This may require playing back a recording to see if PIN entry is visible. If the video camera is
moveable, the second person should move the video camera to determine if there is a position where
PIN entry can be observed.
ViVOpay 8100 User Guide 7
Installing the ViVOpay 8100
Retesting Requirements
If PIN entry on the ViVOpay 8100 is observable in any of the above tests, you must reposition the
ViVOpay 8100 and completely retest all locations to verify that PIN entry is not visible. Consider
placing a display to block observation from that position.
Repositioning the ViVOpay 8100 to block observance of PIN entry at one location may expose PIN
entry to observation at another location. PCI requires that you reposition the ViVOpay 8100 and
retest until PIN entry is secure from observation.
Radio Frequency Interference
To perform contactless transactions, the ViVOpay 8100 uses a radio frequency antenna. The range
(reading distance) and performance of the reader can be affected by other radio frequency emitters
and proximity to metal.
For best performance, adhere to the following guidelines:
• Do not position the ViVOpay 8100 closer than 1 foot (30 cm) to ViVOpay 8100s or other
RF-emitting devices. Some environments may require greater distances.
• Do not position the ViVOpay 8100 near radio transmitters.
• Avoid placing the ViVOpay 8100 on or near large metal objects.
ViVOpay 8100 User Guide 8
Installing the ViVOpay 8100
Installing the ViVOpay 8100
This section describes how to install the ViVOpay 8100. The basic steps are:
• Connect to power and POS
• Mount if required
• Test the installation
Connecting the ViVOpay 8100
Accessing the Connectors
The ViVOpay 8100 connectors are beneath a cover on the bottom of the reader.
To access the connectors
1. Turn over the ViVOpay 8100 so that the connector cover is visible.
2. Use a Phillips #1 screwdriver to remove the captive screw that holds the connector cover
in place.
ViVOpay 8100 User Guide 9
Installing the ViVOpay 8100
3. Slide the connector cover away from the ViVOpay 8100.
If the captive screw catches, invert the ViVOpay 8100 to remove the connector cover.
Installing a SAM Card
The ViVOpay 8100 has a single SAM card slot for an optional SAM card. If you are using a SAM card
in your application, insert the SAM card as shown by the SAM card icon.
Warning:
Do not insert or remove a SAM card while the ViVOpay 8100 is powered. This will cause
permanent damage to the SAM card.
Connecting Power and Data
There are connectors for data and power inside the connector cover. There is also access to the
SAM card slot if you are using this option.
To connect the ViVOpay 8100
1. Position the ViVOpay 8100 so that you can access the data and power connectors.
Data Port
Power
RS232
ViVOpay 8100 User Guide 10
Installing the ViVOpay 8100
2. Insert the power cable into the power connector.
3. Insert the data cable into the 10-pin RJ45 connector directly beside the power socket.
ViVOpay 8100 User Guide 11
Installing the ViVOpay 8100
4. Pass the cables through the slots in the connector cover. Use the narrow slot for the power
cable to provide strain relief.
5. Replace the cover and secure it with the retaining screw.
6. Turn the ViVOpay 8100 keypad side up.
7. Attach the data cable from the ViVOpay 8100 to the appropriate port on the POS.
8. Plug in the power supply if required or make sure the POS is powered on. The ViVOpay
8100 beeps twice and the left LED illuminates. The ViVOpay 8100 may take up to 30
seconds to finish booting.
The ViVOpay 8100 displays the opening set of screens before it displays the
Welcome
screen. The
opening screens include:
• ViVOtech screen
• Copyright screen
• Firmware version screen
The reader should then display
Welcome
or
Please present card
or similar wording, depending
upon the POS application.
If the reader fails to power up, try reseating the power connector (or change to a different power
outlet).
If the reader still fails to power up, try replacing the power supply. If the reader still fails to power up,
and the power supply is definitely good, contact your local support representative. For more
troubleshooting information, see “Troubleshooting” on page 16.
ViVOpay 8100 User Guide 12
Installing the ViVOpay 8100
Mounting the ViVOpay 8100 to a Surface
The ViVOpay 8100 can be mounted to a surface to prevent it from being accidently dislodged or
repositioned.
To mount the ViVOpay 8100
1. Drill four 3.5mm (9/64 inch) holes in the surface where the ViVOpay 8600 will be mounted.
Use the hole spacing shown in Figure 4.
Figure 4. Mounting hole locations
2. Position the ViVOpay 8100 over the mounting holes and use four M3 screws (not supplied)
long enough to secure the ViVOpay 8100 to the mounting surface.
Mounting Holes x4
76.20 mm
3.0 inches
76.20 mm
3.0 inches
ViVOpay 8100 User Guide 13
Installing the ViVOpay 8100
Mounting the Wedge Bracket
The optional wedge bracket tilts the ViVOpay another 11° for greater privacy. The wedge bracket is
fastened to the ViVOpay 8100 with the four mounting holes.
To mount the wedge bracket
1. Align the mounting bracket over the mounting holes with the thickest end over the
connector cover.
2. Fasten in place with four M3 screws as shown in Figure 5.
Figure 5. Attaching the wedge bracket
ViVOpay 8100 User Guide 14
Installing the ViVOpay 8100
Testing the Installation
After you have completed the installation and have checked for PCI 2.1 conformance, check that the
ViVOpay 8100 and the POS are communicating correctly by performing a sample transaction.
Testing a Contactless Read
Present the contactless card/fob/phone flat against the touch screen and so that maximum surface
area is parallel to the screen.
When a card/fob/phone has been successfully read, the ViVOpay 8100 beeps and illuminates all four
green LEDs. For an alternate test, see “RFID and Antenna Test” on page 21.
ViVOpay 8100 User Guide 15
Installing the ViVOpay 8100
Testing a Magnetic Stripe Card Read
To test the magnetic stripe reader, pass a test magnetic stripe card through the reader slot. Orient
the card with the magnetic stripe at the bottom facing you as shown below.
When a magnetic stripe card has been read successfully, the ViVOpay 8100 beeps and illuminates
all four green LEDs. For an alternate test, see “Magstripe Test” on page 20.
Testing a Transaction
The exact wording that appears on the ViVOpay 8100 depends on the POS application.
To test a transaction
1. Ring up a transaction on the POS. The ViVOpay 8100 may show Welcome or similar
wording.
2. Present a card/fob/phone in close proximity to the reader or swipe a magnetic stripe card.
3. A single beep and LED flash indicates that the card has been validated. The ViVOpay 8100
may display Processing or similar wording while the transaction is being processed.
4. If the POS software requires a PIN entry, you will see Please enter PIN. Use the keypad
to enter the PIN.
5. A receipt is printed by the POS with the purchase amount. The ViVOpay 8100 may show
Thank You or similar wording for a successful transaction.
ViVOpay 8100 User Guide 16
Chapter 3
Troubleshooting and Maintenance
Troubleshooting
The ViVOpay 8100 readers are reliable and easy to troubleshoot. The components that may require
troubleshooting include the power supply, the reader, and the data cable.
Symptom Possible Cause Remedy
General Issues
Reader does not appear to be
powered on—no LEDs lit, no
LCD display.
• Reader not powered on.
• Incorrect power supply used.
• Check cable connections.
• Verify that power is on and correct voltage and
current are present.
• Replace the power supply.
• Verify that power cable plug is fully inserted.
• Replace the reader.
Reading Cards/Fobs/Phones
LEDs do not light and beeper is
not audible when
card/fob/phone is presented.
• Card/fob/phone not properly
presented.
• Metal or RF interference.
• Firmware issue (contact your local
support representative).
• Reader not powered on or incorrect
voltage.
• Incorrect power supply used.
• Unsupported card/fob/phone used.
• Present card/fob/phone closer to the reader
and ensure it’s parallel to the reader’s display.
• Verify that the card/fob/phone is valid/current.
• Test with “ViVOcard Contactless Test Card”
part number 241-0015-03.
• Try a different card/fob/phone.
• Verify that the unit is not near any large metal
objects.
• Verify that correct firmware is loaded (local
support representative only).
• Verify that power is on and correct voltage and
current are present.
• Verify that power cable plug is fully inserted.
• Replace the reader.
Some cards/fobs/phones read,
but not all.
• Wrong firmware (contact your local
support representative).
• Possible bad card/fob/phone.
• Unsupported card used.
• Verify that correct firmware is loaded on
reader (local support representative only).
• Check to see if card/fob/phone is damaged.
• Try a different card/fob/phone.
Communication to POS/ECR
No data is received, or data is
garbled.
• Faulty or incorrect cable connections.
• Unsupported card used.
• Contactless application is not
installed on terminal (for serial
connections only).
• Magstripe card not swiped correctly.
• Magstripe card not level during card
swipe.
• The POS application is not using the
correct communications parameters.
• Check that the cable connection is secure and
in the correct port on the POS/ECR.
• Check that the POS/ECR has the correct
software application to accept data from the
contactless reader (may need assistance from
the POS vendor).
• Try a different card/fob/phone or magstripe
card if testing the magstripe reader.
• If testing with the magstripe card, try turning
the card around; make sure that the card is
level during the card swipe.
• Contact the payment processor for an
application upgrade.
• Check that the cable is correctly attached to
the back of the ViVOpay 8100
• Check the POS application.
ViVOpay 8100 User Guide 17
Troubleshooting and Maintenance
Onboard Diagnostics
The ViVOpay 8100 has a built-in diagnostics program accessible through the RS-232 interface. If you
did not purchase an RS-232 data cable with your ViVOpay 8100, you will need one to access the
diagnositic tests. The Onboard Diagnostics (OBD) tests the following components of the ViVOpay
8100.
Accessing the OBD Tests
To connect the ViVOpay 8100 to a terminal emulator
1. Connected the RS-232 data cable to the ViVOpay 8100 as described in “Connecting
Power and Data” on page 9.
2. Launch the terminal emulation program and set the serial communication parameter of
the terminal emulation program to the following:
Baud rate: 11500
Parity: none
Stop bit: 8
Flow control: none
3. Connect the BD-9 end of the data cable to the COM port of a computer running a terminal
emulation program.
To enter the Onboard Diagnostics
1. Power off the ViVOpay 8100 by removing the power supply from the power receptacle.
2. Plug the power supply back into the power receptacle.
3. Press the 3 key and hold it down until the the main ViVOpay AR Diagnostics screen
appears. This is approximately 40 seconds after power is first applied.
Test Possible Results
LCD Test Pass/Fail
Touch Screen Test Pass/Fail. This test is not valid for the ViVOpay 8100.
Key Test Pass/Fail 1234567890<cancel><backspace><enter>
LED Test Pass/Fail
Buzzer Test Pass/Fail
Magstripe Test Pass Tracks 1 or 2 or 3/Fail
RFID Test Pass Type A or B/Fail
Security Keys Test KPK, DUKPT, Master 1234567890
ViVOpay 8100 User Guide 18
Troubleshooting and Maintenance
4. Press the 1 key to enter the OBD. The ViVOpay AR Diagnostics menu displays.
The
ViVOpay AR Diagnostics
screen is the main menu.
Test Results Summary
The
Test Results Summary
displays the results of all tests performed. Once the ViVOpay 8100 is
returned to normal mode, all results are cleared. If you reenter the
ViVOpay AR Diagnostics
, all test
are marked as not performed.
1. Press 0 on the ViVOpay AR Diagnostics screen. The Test Results screen is displayed
with the results of all the tests run.
Test All
Test All runs the entire test sequence and displays the results.
1. Press 1 when the ViVOpay AR Diagnostics screen is displayed. All of the tests are run
in sequence and the results are displayed. See each individual test for information.
LCD Test
The LCD test turns the pixels on/off and checks screen clarity to verify that the LCD screen is working
properly. The results will be displayed on the LCD.
ViVOpay 8100 User Guide 19
Troubleshooting and Maintenance
1. Press 2 from the ViVOpay AR Diagnostics screen. The AR LCD Test screen is
displayed.
2. Press 1. All pixels should be turned on and the screen should be a gray color.
3. Press ENTER if the correct screen is displayed otherwise press CANCEL to fail the test.
The AR LCD Test screen is displayed.
4. Press 2. All pixels should be turned off and the screen should be bright.
5. Press ENTER if the correct screen is displayed otherwise press CANCEL to fail the test.
The AR LCD Test screen is displayed.
6. Press 3. A checkerboard pattern is displayed.
7. Press ENTER if the correct screen is displayed otherwise press CANCEL to fail the test.
The AR LCD Test screen is displayed.
8. Press CANCEL to exit back to the main menu.
Touch Screen Test
The Touch Screen test does not apply to the ViVOpay 8100. If you are running
Test All
, press
CANCEL
to abort this test.
Keypad Test
This test asks you to enter each of the keys in sequence to verify that the keypad is working correctly.
The results will be displayed on the LCD.
1. Press 4 on the ViVOpay AR Diagnostics screen. The Keypad Test screen is displayed.
2. Press key 1. The screen then asks for the next key in sequence.
3. Continue pressing each key as requested.
AR
LCD
Test
1 Test all pixels ON (not run)
2 Test all pixels OFF (not run)
3 Test clarity of display (not run)
CANCEL(X) Exit to main menu
Select Test with 1, 2, or 3 and:
Press ENTER (O) to pass test
Press CANCEL (X) to fail test
ViVOpay 8100 User Guide 20
Troubleshooting and Maintenance
LED Test
This test asks you to verify that all of the LEDs are working correctly. The results will be displayed
on the LCD.
1. Press 5 on the ViVOpay AR Diagnostics screen. The LED Test screen is displayed.
2. Press ENTER if all four LEDs flash on and off in sequence otherwise, press CANCEL to
indicate that the LEDs did not flash. The ViVOpay AR Diagnostics screen appears.
Tone Test
This test asks you to verify that the buzzer is audible. The results will be displayed on the LCD.
1. Press 6 on the ViVOpay AR Diagnostics screen. The Tone Test screen is displayed.
2. Listen for the tones and make sure they ramp up and then down.
3. Press ENTER if you hear the tones otherwise press CANCEL to indicate that the tones
did not ramp up and down.
Magstripe Test
This test asks you to swipe a magstripe card through the slot at the top of the ViVOpay 8100 and
displays the tracks read correctly. The results will be displayed on the LCD.
ViVOpay 8100 User Guide 21
Troubleshooting and Maintenance
1. Press 7 on the ViVOpay AR Diagnostics screen. The Magstripe Test screen is
displayed.
1. Swipe a card with a magnetic stripe through the slot on the top of the ViVOpay 8100.
2. The panel displays the results of the swipe; either the card has been successfully read or
an error is indicated.
3. Press any key to return to the ViVOpay AR Diagnostics screen.
RFID and Antenna Test
This test asks you to present a contactless card/phone/fob close to the touch screen to verify that
the antenna is able to detect a contactless card. The results will be displayed on the LCD.
1. Press 8 on the ViVOpay AR Diagnostics screen. The RFID Test screen is displayed.
2. Present
the card/fob/phone in close proximity to the reader and so that maximum surface area
is parallel to the touch screen.
The screen indicates if a card/phone/fob has been detected.
3. Press any key to return to the ViVOpay AR Diagnostics main menu.
Security Elements Test
This test verifies that the KPT and DUPKT keys are loaded into the ViVOpay 8100. It also verifies
which slot contains the master Key. The results will be displayed on the LCD.
ViVOpay 8100 User Guide 22
Troubleshooting and Maintenance
1. Press 9 on the ViVOpay AR Diagnostics screen. The Security Elements Test screen
is displayed.
2. Press any key to return to the ViVOpay AR Diagnostics main menu.
Maintenance
The ViVOpay 8100 contains no user-serviceable parts within its enclosure. Do not open the ViVOpay
8100 enclosure.
You can upgrade the ViVOpay 8100
’s firmware if required.
Upgrading the Firmware
You can upgrade the firmware of the ViVOpay 8100
if required for your application. You will need
the following from your
ViVOpay 8100
distributor:
• New ViVOpay firmware
• ViVOpay download utility
• USB data cable
You also need a PC with a USB port. The PC should have the required USB driver USBSER.SYS
and HID.DLL files. If not, they are available for download from Microsoft’s website.
To upgrade the firmware
1. Make sure you have the
USBSER.SYS and HID.DLL files
installed on the PC.
2. Copy the firmware image and ViVO download utility to the PC you are using for the
upgrade.
3. Copy the vivopay.inf file to the Windows\inf directory.
4. Connect the USB data cable to the ViVOpay 8100 and PC (see “Connecting Power and
Data” on page 9).
WARNING: Attempting to open the ViVOpay 8100 enclosure will trigger PCI 2.1 security
measures and it will stop functioning even after reassembly!
ViVOpay 8100 User Guide 23
Troubleshooting and Maintenance
5. Double click the ViVO download utility icon or .exe to start the utility.
6. Power on the ViVOpay 8100. The bootloader version appears under the ViVOtech logo.
7. Click Download Image.
8. When prompted, locate and select the firmware (.hex file) to download and click OK.
A progress bar indicates the status of the download. It will take approximately eight
minutes to complete the download.
9. When the download is complete disconnect the ViVOpay 8100 from the PC and power.
The new firmware will be active next time you apply power to the ViVOpay 8100.
10. Connect the ViVOpay 8100 to the POS with the appropriate data cable.
11. Reconnect power.
ViVOpay 8100 User Guide 24
Appendix A
Specifications
ViVOpay 8100 Specifications
RF Interface
Frequency 13.56 MHz
Standard ISO 14443 Type A/B
Physical
Length 190.5 mm (7.5 in)
Width 129.45 mm (5.1 in) maximum
Depth 47.63 mm (1.875 in)
Weight 0.4 Kg (0.9 lbs)
Environmental
Operating Temp. 0 to 40° C (32 to 104° F)
Storage Temp. -10 to 70° C (-14 to 158° F)
Operating Humidity 10 to 85% non-condensing
Operating Environment Indoor only
Power
Voltage 9-12 Vdc regulated, +/- 10%
Consumption 13.5 W maximum
ViVOpay 8100 User Guide 25
Specifications
Regulatory Compliance
FCC Part 15 Class B Equipment
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV technician for help.
FCC Information for User
The users manual or instruction manual for an intentional or unintentional radiator shall caution the
user that changes or modifications not expressly approved by the party responsible for compliance
could void the user's authority to operate the equipment. In cases where the manual is provided only
in a form other than paper, such as on a computer disk or over the Internet, the information required
by this section may be included in the manual in that alternative form, provided the user can
reasonably be expected to have the capability to access information in that form.
Industry Canada Class B Equipment
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
Industry Canada Information for User
Operation is subject to the following two conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any interference, including interference that may cause
undesired operation of the device.
ViVOpay 8100 User Guide 26
Glossary
Electronic Cash Register (ECR)
The combination of a traditional cash register and a POS terminal, often PC-based.
ExpressPay from American Express
American Express contactless payment product that utilizes contactless technology.
Firmware
Software that is embedded in a hardware device that allows reading and executing the
software, but does not allow modification, e.g., writing or deleting data by an end user.
Example: Firmware is a computer program in a read-only memory (ROM) integrated circuit
chip. A hardware configuration is usually used to represent the software.
Example: Firmware is a program embedded in an erasable programmable read-only memory
(EPROM) chip, which program may be modified by special external hardware, but not by an
application program.
Fob
A key chain device or other non-standard credit card sized form factor that has an embedded
radio frequency (RF) chip.
MasterCard PayPass
MasterCard's contactless payment product that utilizes contactless technology.
NFC
Near Field Communications.
NFC Phone
Near Field Communications (NFC) phone. A technology that enables communication between a
secure element in a mobile device and a contactless reader to make credit/debit payments.
Also see UICC.
PCI 2.0
The Payment Card Industry Security Standards Council (PCI SSC) mission is to enhance
payment account data security. PCI 2.0 is a set of standards created by PCI SSC to increase
the security of card data.
Point of Sale (POS)
Refers to terminals used in retail stores with a magnetic stripe reader, keyboard, display and
autodialer modem or IP connection, connected to the telephone/internet network and used for
on-line credit/debit authorization. Can also be connected to a host computer, which handles all
transaction processing including item price look-up, data collection, and credit/debit
authorization.
Proximity Payments
Payment method utilizing contactless technology such as RF, Infrared (IrDA) or Near Field
Communications (NFC).
Radio Frequency (RF)
Any frequency that corresponds to radio signals, including those used by cellular telephones
and wireless networks.
RF Reader
The Point of Sale device that receives the RF transmission from a card, fob or NFC phone.
Visa Contactless
Visa's contactless payment product that utilizes contactless technology.

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