ViaSat RG1100 Afterburner Wireless Home Gateway User Manual

ViaSat, Inc. Afterburner Wireless Home Gateway

User Manual

ViaSat WiFi GatewayUSER GUIDERead entire user guide for additional instructions and product information.
2WELCOME TO ViaSat® Satellite InternetWhether you’re streaming your favorite videos, downloading important files or connecting with friends and family, the ViaSat WiFi Gateway brings the best of the internet to you in one simple device. Your residential terminal system could consist of the following items shown below:INSIDE THIS GUIDESECTION 1 What’s In the BoxSECTION 3 Connecting the ViaSat WiFi GatewaySECTION 2 Important Safety InformationSECTION 7 Indicator LightsSECTION 5 Setting up ViaSat Voice telephone serviceSECTION 8 TroubleshootingSECTION 9 Warranty, Environmental and Other InformationSECTION 4 ViaSat WiFi Gateway SpecificationsSECTION 6 Connecting your WiFi devices
3 Your ViaSat WiFi Gateway includes everything shown here:SECTION 1 What’s In the BoxViaSat WiFi Gateway Ethernet cable for connecting your ViaSat WiFi Gateway to your computerPower supply, AC power cord, and four prong DCpower connector and cord (for use with ViaSat WiFi Gateway only)
4SECTION 2 Important Safety InformationTo reduce the risk of serious injury or death due to electric shock or fire, read and follow this safety information. The following are definitions for important icons. WARNING WARNING indicates a hazardous situation which, if not avoided, could result in serious injury or death. NOTICE NOTICE is used to address practices not related to physical injury. NOTICE is used for procedures or practices that, if not followed, could result in equipment damage.Exposed Coax Hazard When the ViaSat WiFi Gateway is powered on, there is DC voltage present in the coax cable connector and any coax cable that is plugged in. Do not touch an exposed coax cable when the system is powered on.Do Not Open the ViaSat WiFi Gateway Do not open the ViaSat WiFi Gateway or attempt to service interior parts. There are no user-serviceable parts inside the ViaSat WiFi Gateway. The ViaSat WiFi Gateway should only be opened by a qualified service professional. Keep ViaSat WiFi Gateway DryKeep the ViaSat WiFi Gateway away from water. Keep the gateway in a spot away from open windows. Do not place cups or other containers of liquid near the gateway. Do not use cleaning fluids or sprays, to remove dust.NOTICE To avoid equipment damage, only wipe the ViaSat WiFi Gateway housing with a clean and dry cloth. Satellite Dish Hazard The transmitting equipment is capable of generating RF levels above the maximum permissible uncontrolled exposure level. Do not place head or other body parts in the radiation beam pattern of the transmitter feed horn and/or antenna when the transmitter is on. Unplug the ViaSat WiFi Gateway before performing maintenance to any satellite dish components. Electric Shock Hazard from Improperly Grounded System To reduce the risk of electric shock, before installing the ViaSat WiFi Gateway, be sure the electrical and cable system is properly grounded. ViaSat expects that this ViaSat WiFi Gateway will be installed where:• Electricaloutletsareproperlywiredandgrounded.• AllcomputerequipmentattachedtotheGateway is properly grounded.• TheViaSatthree-prongpowercordmustbeconnectedtoaproperlygroundedthree-prong AC outlet. • Donotuseadapterplugsorremovethegroundingprongfromtheplug.• ThecabledistributionsystemisgroundedinaccordancewithANSI/NFPA70,theNationalElectricalCode(NEC)—inparticular,Section820.93:GroundingofOuterConductive Shield of a Coaxial Cable. • If you are unsure if your system is properly grounded, consult a licensed electrician.
5 SECTION 3 Connecting the ViaSat WiFi Gateway WARNING To reduce the risk of serious injury or death from electric shock, do not install the ViaSat WiFi Gateway if there is risk of lightning activity in the area. WARNING PROP65WARNING:Thisproduct,includingelectricalwiring,containschemicals,including lead, known to the State of California to cause cancer, birth defects or other reproductive harm. Wash hands after use.1 Attach the coax ODU cable connector to the ViaSat WiFi Gateway identified in the photo below. Also shown are the phone jack, USB and Ethernet ports, and power input.2PlaceyourViaSatWiFiGatewaynearyourcomputersoyoucanmaketheEthernetand USB connections. Avoid placing near mirrors, metal cabinets, or Bluetooth devices. For the best experience:  PlacetheViaSat WiFi Gateway on a hard surface. Soft surfaces like a rug or carpet may block ventilation to the unit.   Makesurethereareatleast3inchesofclearancearoundtheunit. Make sure there is adequate ventilation for the unit to avoid overheating. Keep the ViaSat WiFi Gateway in a climate-controlled location  between0-40°C(32-104°F). Do not paint or adhere decals to the ViaSat WiFi Gateway housing. This can block ventilation holes in the ViaSat WiFi Gateway housing. Do not position the ViaSat WiFi Gateway near heat sources, such as ventilation openings on televisions and electronic devices like microwaves. Keep the ViaSat WiFi Gateway away from heating vents and direct sunlight.
63 Tips to improve your wireless network’s connection speed and range: Make sure that your gateway is in a good location: For the widest coverage area, install your gateway near the center of your home. Avoid placing the gateway on or near metal objects (such as file cabinets and metal furniture), reflective surfaces (such as glass or mirrors), or masonry walls. Any obstruction can weaken the wireless signal (even non-metallic objects), so the fewer obstructions between the gateway and the wireless device, the better. Placethegatewayinalocationawayfromotherelectronics,motors,anduorescent lighting. Many environmental variables can aect the gateway’s performance, so if your wireless signal is weak, place the router in several locations and test the signal strength to determine the ideal position. If possible, upgrade wireless network interfaces (such as wireless network cards  incomputers)fromolderwirelessstandardsto802.11n.Ifawirelesslynetworked  device uses an older standard, the performance of the entire wireless network may be slower.4 Connect one end of an Ethernet cable to the back of the ViaSat WiFi Gateway and the other to the Ethernet jack on your computer. The ViaSat WiFi Gateway includes two Ethernet connections,youcanuseeitherone.ForwirelessconnectionsseeSection6.5 Attach the DC power adapter to the back of your ViaSat WiFi Gateway, and then plug the cord into a standard AC power source. A professional installer, or a service help desk, will help you provision your gateway so you may begin your service. WARNING To reduce the risk of electric shock, do not connect the plug into an extension cord or other outlet unless the plug can be fully inserted. NOTICE Only use the provided AC Power Adapter with the ViaSat WiFi Gateway. Note: You can record your default WiFi password and a user’s updated password here:ProvidedWiFiPassword:_______________NewWiFiPassword:_________________You can also remove the peelable top label that shows the default factory set WiFi Name andPasswordandstickithereforsafekeeping.Storethisusermanualinasafeplaceforfuture reference.Additional information:  Installer’sname:______________________________ Installer’sphonenumber:_______________________
7 SECTION 4 ViaSat WiFi Gateway SpecificationsWiFi type:  802.11ac3x3MU-MIMO2.4/5.0GHzDual-band,Dual-concurrent WiFi router. Ports & Processor: 2 Gigabit Ethernet ports; Quad-core processor, Coax connection to satellite dish; universal power supplyWireless security: SupportsWEP,andWPAsecuritystandards.Other features: RJ11phonejack(forViaSatVoiceonly), 2USB3.0ports(canbeusedforchargingdevices), Guestaccessnetworkcapability,Parentalcontrols,universalAC power supplyNow that your ViaSat WiFi Gateway is fully connected, it’s time to set up your optional Voice telephone service, if you have ordered it.1 Connect your computer to the ViaSat WiFi Gateway using WiFi or an Ethernet cable.2 Connect your telephone to the standard phone jack on the rear of the ViaSat WiFiGatewayusingphonecablewithRJ11connectors.SECTION 5 Setting up ViaSat Voice telephone service
8 Activating your wireless network:The ViaSat WiFi Gateway already has a secure, randomly assigned WiFi network name and password. You can find this information printed on a label on the bottom of your gateway device (sample shown above), as well as an easily accessible and more readible removeable label on the top of the gateway (shown below). If you would like to use this network name and password, no further action is needed on your part. This label can be removed and inserted in this manual on the back of the front page so that it is not easily visible, but is available for future reference. Store this manual in a safe place.FindyourWiFinameinthelistofavailableWiFinetworksonyourPCormobiledevice.Enter the password. If your ViaSat system is online you will be able to connect to the internet.Changing Network Name (SSID) and password URL links to help you change your WiFi settings will be supplied at a later date.These setting include options such as:SECTION 6 Connecting your WiFi devices• Changing your network name and password• SettingupParentalControls• Advanced settings
9 NO LIGHT No powerSOLID PURPLE Ranging,attemptingnetworkentry,DHCPBLINKING PURPLE Installation mode (pointing and peaking)SOLID BLUE OnlineBLINKING BLUE Software upgradeSOLID RED OineBLINKING RED Fault detectedThis WiFi indicator light on your ViaSat WiFi Gateway will light up blue when WiFi is available. It is not lit when WiFi is not active.This LED indicator shows the status of the ViaSat WiFi Gateway. Here’s what all those LED colors mean: Pleasenotethatitisnormalfortheindicatorlighttoashnumerouscolors or go dark for a few seconds when it is first powered on. Allow three to five minutes for your ViaSat WiFi Gateway to fully connect. No light: WiFi is OFFSolid blue light: WiFi is activeSECTION 7 Indicator Lights
10If your ViaSat WiFi Gateway is not performing as expected:1 First check to make sure your WiFi signal is active. If you have connected the gateway to your computer with an Ethernet cable and do not have Internet service (and the WiFi LED on the Gateway is not lit), the problem could lie with the gateway. Resetting the gateway may be required. 2 Use a paperclip, or pen tip, to press the reset button on the side of the gateway (caution: do not press and hold the reset button for more than five seconds, this will restore the IDU factory settings, i.e., the original password provided for your gateway that is printed on the top and bottom labels.) After about a minute, you should see the WiFi LED on the gateway light up and have an active WiFi signal.3 If resetting doesn’t fix the issue, unplug the IDU and plug it back into the electrical outlet for a full reboot of power to both the IDU and the ODU.4 URLs for additional troubleshooting tips will be supplied at a later date.Warranty Notice• ViaSat,Inc.(“ViaSat”),theproviderofViaSatInternet,doesnotprovideawarrantytotheend user for this product. Any such warranty from ViaSat, including the implied warranty of merchantability or fitness for a particular purpose, is hereby disclaimed.Environmental AlertsWEEE• ViaSathasmarkedthisproductwiththeWasteElectricalandElectronicEquipment(WEEE) symbol as a convenience to its customers for environmental responsibility per EuropeanUnionDirective2012/19/EU.Thisproductshouldbecollectedanddisposedofin accordance with national and local laws and regulations. Waste electrical and electronic products must not be disposed of with household waste. ROHS CompliantThisproductisincompliancewithEuropeanUnionDirective2011/65/EU.REACH CompliantThisproductisincompliancewithEuropeanUnionDirective1907/2006/EU.Energy EciencyThe external power supply complies with US Department of Energy, Level VI, energy eciency requirements.SECTION 8 TroubleshootingSECTION 9 Warranty, Environmental and Other Information
11 Environmental Compliance Contact InformationFor more information regarding environmental compliance, please send correspondence to Compliance-ProductEnvironmental@viasat.com.Open Source Software InformationThis product incorporates various open source software packages that are distributed under license terms as described at http://www.viasat.com/FOSS-Usage.Other Notices• ViaSatdeclaresthattheViaSat WiFi Gateway is Listed and is in compliance with Canadian, U.S. safety standards, and NOM (Mexico).• ViaSatdeclaresthattheViaSat WiFi Gateway is in compliance with the essential requirements and other relevantprovisionsofEuropeanUnionDirective1999/5/EC.• TheViaSat WiFi Gatewaycomplieswith47CFRFCCRulesandRegulationPart15,SatelliteCommunications,andPart15SubpartB,ClassBDigitalDevice.OperationoftheWiFifunctionalityoftheViaSat WiFi Gatewayissubjecttothefollowingtwoconditions:(1)itmaynotcauseharmfulinterference,and (2) it must accept any interference received, including interference that may cause undesired operation. The ViaSat WiFi Gateway contains a WiFi wireless LAN radio transmitter and accordingly has been certified ascompliantwith47CFRPart15oftheFCCRulesforintentionalradiators.Productsthatcontainaradiotransmitteroperatingunder47CFRPart15arelabeledwithFCCIDandFCClogo. The manufacturer is not responsible for any radio or television interference caused by unauthorized modification of the devices included with this product, or the substitution or attachment of connecting cables and equipment other than specified by the manufacturer. In addition, such unauthorized modification may void the user’s authority to operate the ViaSat WiFi Gateway. Correction of interference caused by such unauthorized modification, substitution, or attachment is the responsibility of the user.• TheViaSat WiFi Gateway was qualified under test conditions that included the use of the supplied cable between system components. To be in compliance with regulations, the installer or user must use this cable and install it properly.FCC Statement:Federal Communication Commission Interference StatementThis equipment has been tested and found to comply with the limits for a Class B digital device, pursuant toPart15oftheFCCRules.Theselimitsaredesignedtoprovidereasonableprotectionagainstharmfulinterference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference toradiocommunications.However,thereisnoguaranteethatinterferencewillnotoccurinaparticularinstallation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment o and on, the user is encouraged to try to correct the interference by one of the following measures:• Reorient or relocate the receiving antenna.• Increase the separation between the equipment and receiver.• Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.• Consult the dealer or an experienced radio/TV technician for help.FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment.ThisdevicecomplieswithPart15oftheFCCRules.Operationissubjecttothefollowingtwoconditions:(1)This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.ForproductavailableintheUSA/Canadamarket,onlychannel1~11canbeoperated.Selection of other channels is not possible.This device is restricted for indoor use.
12IMPORTANT NOTE:FCC Radiation Exposuire StatementThis equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipmentshouldbeinstalledandoperatedwithminimumdistance26cmbetweentheradiator&yourbody.IC Statement:This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the followingtwoconditions:(1)thisdevicemaynotcauseinterference,and(2)thisdevicemustacceptanyinterference, including interference that may cause undesired operation of the device.Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio exempts delicence.L’exploitationestautoriséeauxdeuxconditionssuivantes:(1)l’appareilnedoitpasproduirede brouillage, et (2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le fonctionnement.ForproductavailableintheUSA/Canadamarket,onlychannel1~11canbeoperated.Selectionofotherchannels is not possible.PourlesproduitsdisponiblesauxÉtats-Unis/Canadadumarché,seullecanal1à11peuventêtreexploités.Sélection d’autres canaux n’est pas possible.Thedeviceforoperationintheband5150–5250MHzisonlyforindoorusetoreducethepotentialforharmfulinterference to co-channel mobile satellite systems.lesdispositifsfonctionnantdanslabande5150-5250MHzsontréservésuniquementpouruneutilisationàl’intérieuranderéduirelesrisquesdebrouillagepréjudiciableauxsystèmesdesatellitesmobilesutilisant les mêmes canaux.IMPORTANT NOTE:IC Radiation Exposure StatementThisequipmentcomplieswithICRSS-102radiationexposurelimitssetforthforanuncontrolledenvironment.This equipment should be installed and operated with minimum distance 31 cmbetweentheradiator&yourbody.Cet équipement est conforme aux limites d’exposition aux rayonnements IC établies pour un environnement non contrôlé. Cet équipement doit être installé et utilisé avec un minimum de 31 cm de distance entre la source de rayonnement et votre corps.Trademark NoticeViaSat and the ViaSat logo are trademarks or registered trademarks of ViaSat in the U.S. and/or other countries.Documentation Notice©Copyright2017ViaSat,Inc.,allrightsreserved.Theinformation,specicationsandfeaturescontainedin this document are subject to change without notice and should not be construed as a commitment by ViaSat.6155ElCaminoRealCarlsbad,CA920091257275Rev.001

Navigation menu