Vocera Communications B1000 Vocera B1000 Badge User Manual UserGuide

Vocera Communications Vocera B1000 Badge UserGuide

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Vocera User’s Guide

ii ··· Copyrights and Trademarks

Vocera Communications is a trademark of Vocera Communications, Inc.

All other trademarks, service marks, registered trademarks, or registered

service marks are the property of their respective owners.

Vocera Communications, Inc.

20230 Stevens Creek Blvd.

Cupertino, CA 95014

tel :: +1 408 790 4100

fax :: +1 408 790 4101

www.vocera.com

Part No.: TBD

Important Safety Instructions ··· iii

Important Safety Instructions

Badge and Battery Charger Safety

When using a Vocera badge or battery charger, always follow basic safety pre-

cautions to reduce the risk of fire, electric shock, and injury, including the fol-

lowing:

1. Read, understand, and follow all warnings and instructions in the product

documentation and on the product itself.

2. Only use the battery charger indoors.

3. Unplug the charger from the wall outlet before cleaning. To clean the

badge, battery, or charger, wipe with a damp cloth. Do not use liquid clean-

ers or aerosol cleaners.

4. Do not position the badge battery, or battery charger near water; for exam-

ple, near a sink, wash bowl, or toilet. Do not spill liquid of any kind on the

product. Doing so may short out parts, causing damage to the product and

creating the risk of fire or electric shock.

5. Do not place the charger on an unstable surface, as a fall may cause serious

damage to the charger.

6. Never place the badge or charger near or over a radiator or heat register.

Do not operate the charger in a cabinet or other enclosure unless proper

ventilation is provided.

7. Operate the charger only from the type of power source indicated on its

label. Use only with the power adaptor that comes with the charger, or

with a Vocera-approved replacement.

8. Only use the Vocera badge with a Vocera battery.

9. Do not allow anything to rest on the charger’s power cord. Do not locate

the charger where the cord may be damaged, or where the cord may cause

someone to trip. Keep the power cord away from operating machinery.

10. Do not overload outlets or extension cords, as this may cause a fire or elec-

trical shock.

11. Do not put anything other than a Vocera badge or Vocera battery into a

charger slot, as other objects may touch dangerous voltage points or short

out parts, which could result in fire or electric shock.

12. To reduce the risk of electric shock, do not disassemble any part of the

product. Take the badge or charger to qualified service personnel when ser-

vice or repair work is required. Opening or removing covers may expose you

to dangerous voltages or other risks. Incorrect reassembly can cause electric

shock when you use the product again.

13. Take the badge or charger to a qualified service provider:

• If the power cord or plug on the charger is damaged or frayed.

• If liquid has been spilled into the badge or charger, or if the badge or

charger has been exposed to rain or water.

iv ··· Important Safety Instructions

• If the badge or charger does not operate normally after you follow the

operating instructions.

• If the badge or charger has been dropped or damaged.

• If the badge or charger exhibits a distinct degradation in performance.

Battery Safety

1. Use only the batteries supplied with the product, or Vocera-approved

replacements.

2. Do not use the battery to power any device other than a Vocera badge.

3. Charge the battery only in a Vocera charger, and according to the instruc-

tions in “Charging the Battery” on page 41. These instructions are also

included with the charger.

4. Do not charge the battery in a place where static electricity is generated, or

let the battery touch something that is statically charged.

5. The battery can be stored at temperatures between -20° C and 40° C, and

can be charged within a 0° C to 45° C. Do not use the battery when tem-

peratures exceed 60° C or fall below -20° C.

6. Do not put battery into a microwave oven, conventional oven, dryer, or

high pressure container, or dispose of the battery in a fire. Under these con-

ditions, the cell may explode.

7. Do not open, puncture, or subject the battery to strong physical shock.

8. Stop using the battery if it exhibits abnormal heat, odor, color, deformation,

or is in an abnormal condition.

9. If leakage or foul odor is detected, it is especially important to keep the bat-

tery away from fire. If liquid leaks onto your skin or clothes, wash well with

fresh water immediately.

10. If liquid leaking from the battery gets into your eyes, do not rub your eyes.

Rinse the eyes well, and consult a doctor immediately.

11. Handle batteries with care to avoid shorting the battery with conducting

materials such rings, bracelets, and keys. The battery may overheat, causing

burns.

12. After the battery has reached the end of its useful life, we recommend recy-

cling the materials at a recycling center in your community. If you choose to

dispose of the batteries, consult the regulations that are in force in your

locale.

13. When recycling or discarding the battery, make it non-conductive by apply-

ing vinyl tape to the terminals located on the side edges of the battery.

Table of Contents ··· v

Table of Contents

Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . iii

Badge and Battery Charger Safety . . . . . . . . . . . . . . . . . . iii

Battery Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv

Welcome to Vocera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Badge Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Badge Display and Button Operation . . . . . . . . . . . . . . . . 7

Badge Indicators and Warnings . . . . . . . . . . . . . . . . . . . 11

Adjusting the Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Using Hold and Do Not Disturb . . . . . . . . . . . . . . . . . . . . 13

Cleaning the Badge . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Charging the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Battery Disposal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Basic Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Logging In and Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Recording Names and Greetings . . . . . . . . . . . . . . . . . . . 20

Calling Other Badge Users . . . . . . . . . . . . . . . . . . . . . . . 20

Calling Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Training the Genie . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Using Buttons to Answer “Yes” or “No” . . . . . . . . . . . . 23

Ending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Putting a Caller on Hold/Releasing the Hold . . . . . . . . . . 23

Using Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Recording a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Playing, Saving, and Deleting Voice Messages . . . . . . . . . 25

Advanced Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Blocking and Accepting Calls . . . . . . . . . . . . . . . . . . . . . 29

Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Making a Conference Call . . . . . . . . . . . . . . . . . . . . . . . 30

Adding or Removing Yourself From a Group . . . . . . . . . . 33

Recording Names for Groups . . . . . . . . . . . . . . . . . . . . . 33

Locating a User or Group Member . . . . . . . . . . . . . . . . . 34

Getting Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

vi ··· Table of Contents

Email and Text Messaging . . . . . . . . . . . . . . . . . . . . . . . . . 37

Sending a Voice eMail Message . . . . . . . . . . . . . . . . . . . .37

Sending an Email Message to a Badge . . . . . . . . . . . . . . .38

Viewing Text Messages . . . . . . . . . . . . . . . . . . . . . . . . . .38

Caring for the Badge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Charging the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Cleaning the Badge . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

The User Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

The Genie Has Trouble Understanding You . . . . . . . . . . .47

Your Badge Is “Beeping” or “Chirping” . . . . . . . . . . . . . .48

Your Badge Keeps Resetting . . . . . . . . . . . . . . . . . . . . . .49

The Badge Logs Out When Placed in the Charger . . . . . . .49

You Hear a “Busy Signal” When You Press the Call Button 49

License and Sales Agreement . . . . . . . . . . . . . . . . . . . . . . . 51

Specifications and Compliance Statements . . . . . . . . . . . 53

System Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Federal Communications System (FCC) . . . . . . . . . . . . . . .55

Industry Canada Statement . . . . . . . . . . . . . . . . . . . . . . .55

Badge Operation and EME Exposure . . . . . . . . . . . . . . . .56

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Command Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Summon/Dismiss the Genie . . . . . . . . . . . . . . . . . . . . . . .63

Record Your Name and Greeting . . . . . . . . . . . . . . . . . . .63

Basic Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Voice Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Call Blocking/Accepting . . . . . . . . . . . . . . . . . . . . . . . . . .64

Welcome to Vocera ··· 1

Welcome to Vocera

Your new Vocera badge provides fast, simple, person-to-person com-

munications over your company’s wireless network. You don’t need to

memorize a number, and you don’t need to page someone and wait for

a response. Using voice commands, Vocera instantly connects you to the

people you need, reducing phone tag, overhead paging, and physically

searching for a person. It also gives you the freedom to be mobile, even

when you are expecting an important call.

Your badge has a built-in speaker, microphone, radio, and a display that

shows caller ID and messages. Badges communicate with each other

using your in-house wireless local area network (LAN). This design per-

mits you to be reached even in areas where cellular phones experience

“dead spots.” And since badges transmit and receive calls in a different

frequency range than cellular phones, they can be used in areas where

cellular phones are prohibited because of concerns about interference

with other equipment.

A central computer, the Vocera server, controls all badge communica-

tions. As you use your badge, you are prompted by the “Genie,” which

is the voice interface to this computer. The Genie recognizes simple

commands in a “verb-noun” format. For example:

“Call Charles Jones.”

“Record a message for Tech Support.”

“Block all calls.”

Your badge includes three attachment options. You can wear the

badge on a lanyard around your neck, or use the pocket clip or universal

clip to attach the badge to your clothing. These options enable you to

do other tasks while you use the badge. They also position the badge

microphone in the correct position for optimal speech recognition.

Always wear your badge only with a Vocera-supplied or

approved attachment option.

2 ··· Welcome to Vocera

This Guide describes how to use and care for your badge:

• Before you use your badge for the first time, read the Important

Safety Instructions on page iii.

•Getting Started on page 3 describes all the features of the badge,

and give instructions on how to attach the lanyard, pocket clip, and

universal clip, wear the badge, log in, adjust the volume, and charge

the battery.

•Basic Calling on page 19 describes how to use the most common

calling and message features.

•Advanced Commands on page 29 describes more complex

operations, such as conference calls, and gives commands that are

available only if your badge is given special permissions on the

Vocera server.

•Email and Text Messaging on page 37 describes how to send

email messages from and to a badge, and how to view them on the

badge display. It also provides an overview of how to send a text

message from the User Console.

•Troubleshooting on page 47 tells you how to diagnose and

correct simple problems.

•Specifications and Compliance Statements on page 53 provide

badge specifications and regulatory information.

•License and Sales Agreement on page 51 defines the terms

under which this badge, and the software that controls the badge,

may be used.

•Index on page 59 helps you find information quickly.

•Command Reference, at the back of this Guide, lists the most

commonly-used commands.

Getting Started ··· 3

Getting Started

If this is the first time that you are using a badge, you can get started

right away by following these simple steps.

1. Charge the battery. New batteries must be charged before use. See

“Charging the Battery” on page 41 for instructions.

2. Choose an attachment and connect the lanyard, pocket clip, or uni-

versal clip to the badge. You must do this before you install the bat-

tery.

3. Install the battery. To do this, slide the holes in the top of the battery

over the small pegs at the top of the badge’s battery compartment

and then press down gently to seat the battery.

The badge will begin its startup sequence. Wait until the badge dis-

play reads either “Logged Out” or shows someone’s name.

4. Put the badge on, and make sure it is in the proper position.

Lanyard Pocket Clip Universal Clip

4 ··· Getting Started

For optimal speech recognition, the microphone on the top of the

badge should be between 6 to 12 inches (15 to 30 centimeters)

from your mouth.

5. Log in: Press the Call button and wait for the Genie to answer.

If the Genie answers by saying “Good morning,” “Good after-

noon,” or “Good evening” and them prompting for your

name: Say your first and last names.

If the Genie answers by saying “Vocera” or by playing a tone:

Say “Log me in as <your first and last name>. (example: “Log me in

as John Smith.”)

6. Record your name.

Press the Call button, wait for the Genie to answer, and then say

“Record my name.”

The Genie will prompt you to record your name. If you do not

record your name, the Vocera system uses speech synthesis to say

your name.

Your badge is now ready for use. You can press the Call button at any

time, wait for the Genie to answer, and then give the Genie a command

such as:

“Call Jim Olsen.”

“Record my greeting.”

“Play my messages.”

Lanyard Pocket Clip Universal Clip

6 to 12 inches

(15 to 30 cm)

Getting Started ··· 5

See the following sections to familiarize yourself with all the features of

your badge.

• As you use the badge, pay attention to the indicators and alerts

described on page 11, particularly the low battery alert that warns

you when you need to charge the badge’s battery.

• For a complete description of Vocera voice commands, see “Basic

Calling” on page 19 and “Advanced Commands” on page 29.

• “Command Reference” on page 63, at the back of this Guide,

is a handy quick reference to the most commonly-used voice

commands.

6 ··· Getting Started

Badge Features

Call Button

Begins and ends all voice communications such as making calls, sending

and listening to messages, and recording your name and greeting. You

can also use the Call button to answer “Yes” to any Genie prompt that

requires a yes or no response.

Speaker

Speaker volume can be adjusted using the buttons on the left side of

the badge. (See “Adjusting the Volume” on page 13.)

Headset Jack

Accepts an earphone/microphone-style headset (sold separately),

for times when you want more privacy or are working in a noisy

Speaker

Call Button

Headset Jack

Front View

Hold/DND Button

Indicator Light

Microphone

Top View

Battery

Battery Latch

Up Button

Badge Display

Select Button

Down Button

Back View

Getting Started ··· 7

environment. The badge’s own microphone and speaker operations are

suppressed when a headset is attached.

Microphone

Has a unidirectional design that gathers and transmits speech while

minimizing the pickup of background noise.

Hold/DND Button

Places a current call on hold and puts the badge in Do Not Disturb mode

when the badge is idle. (See “Using Hold and Do Not Disturb” on

page 13.)

Indicator Light

Provides message alerts and out-of-network and low battery warnings.

(See “Badge Indicators and Warnings” on page 11.)

Badge Display

Displays badge status, text messages, and control menus. (See the fol-

lowing section for a complete feature description.)

Badge Display and Button Operation

As you look at the display on the back of the badge, you can press the

Up button to scroll through the main menu choices: Messages, Volume,

Power Off, Info, and then back to the main screen. (If you use the Down

button, the order is reversed.)

To see information about any of these choices, press the Select button.

The follow sections describe the button operations in detail.

Select

Down

8 ··· Getting Started

Main Screen

When you turn on the badge, the badge display shows a message area

with symbols above it.

In addition, when you have new text or voice messages, the following

symbols appear:

The message area may show one of the following:

Message Meaning

Name - not blinking The name of the person who currently is logged in

to the system using the badge.

Name - blinking The caller’s name.

Vocera The badge is communicating with the Genie.

Logged out No one is logged in using the badge.

Searching for Access

Points The badge is out of network range, or is not able to

connect with the network. If you are sure you are

within network range, contact the Vocera adminis-

trator.

Searching for Server The badge within network range, but is not com-

municating with the Vocera server. Contact the

Vocera administrator.

Signal Strength

Battery Level

Message Area

Unplayed Voice Message

Unplayed Text Message

Getting Started ··· 9

Messages

Your badge can display email messages and text messages

that were sent from the Vocera User Console. To read

these messages, select the Messages feature. See “View-

ing Text Messages” on page 38 for instructions on how to

do this.

Volume

The Volume feature controls the sound level of the speaker.

See “Adjusting the Volume” on page 13 for instructions on

how to change the volume.

Power Off

Power Off turns off all power to the badge and the badge

display, preserving the battery charge when you are away

from the network.

To turn off the power:

1. Press the Up button until you see the Power Off icon.

2. Press the Select button to select the Power Off feature.

To turn power on again, press the Call button.

Info

The Info feature gives you information about the badge,

and how it is connected to the network.

The Info menu contains the following selections:

•Battery

The battery strength in volts. The badge operates correctly when

the battery level is 3.5 V or greater.

•Badge MAC

A unique identifier that is also used as the Badge ID by the Vocera

server.

10 ··· Getting Started

•Location

Shows the location name or the physical network address of the

access point with which your badge is currently communicating.

•Badge IP

The network address of the badge.

• Server IP

The network address of the Vocera server.

•Version

The badge firmware version.

• SSID

The network name for the group of access points to which your

badge is authorized to connect. (SSID stands for Service Set Identi-

fier.)

• AP MAC

The physical network address assigned to the access point to which

the badge is currently connected.

•User

The name of the person who is currently logged in to the network

using this badge.

Most of the Info features are intended to be used by your system admin-

istrator for diagnostic purposes.

To view badge information:

1. Press the Up button until you see the Info icon:

2. Press the Select button to select the Info feature.

3. Press the Up or Down button to scroll through the information

screens.

There may be secondary menus associated with each selection. To

choose a selection from a secondary menu, press the Select button.

To move back to a higher-level menu, press the Call button.

Getting Started ··· 11

4. When you are finished, press and hold the Select button until the

display returns to the main screen.

Badge Indicators and Warnings

The most common condition for which you need a warning is a low bat-

tery. There are several easy ways to find out if you need to recharge the

battery:

1. The green indicator light on the top of the badge turns red and

blinks quickly.

2. The battery level indicator on the badge display shows “empty.”

3. An alert tone plays at regular intervals.

NOTE: This tone may be disabled by the Vocera Administrator.

The following sections describe the other indicator light conditions and

audible alert features of your badge.

Indicator Lights

The color and blink rate of the indicator light on the top of the badge

give you the following information:

Color Blink Rate Meaning

Green Slow Normal operation. No new voice or text

messages

Fast Normal operation and you have new

voice and/or text messages

Fully charged Partially used Empty

12 ··· Getting Started

The Hold/DND button has a yellow indicator light that blinks when a call

is on hold or you have put the badge in Do Not Disturb mode.

Alert Tones

The Vocera administrator chooses the alert tones that you hear by set-

ting options for your badge on the Vocera server. Your badge may play

the following alert tones:

If you find that you are not receiving a warning that you would find

useful, or if you do not want to be notified of any or all of the above

conditions, ask the Vocera administrator to change your settings. The

administrator can also set an option to disable all alerts when the badge

is in Do Not Disturb mode.

Red Slow Badge is out of range or is not communi-

cating with the Vocera server.

If the badge is out of range, you will see

the message “Searching for Access

Points” on the badge display

If the badge is in-range, but is not con-

necting to the server, you will see the

message “Searching for Server.”

Fast The battery needs to be recharged.

Tone Meaning

On/Off Network Alert You just moved out of the range of the wireless

network, or you just moved in to the wireless

network range.

Low Battery Alert Your battery needs to be recharged.

Text Message Alert You just received a new text message

Voice Message Alert You just received a new voice message.

Color Blink Rate Meaning

Getting Started ··· 13

Adjusting the Volume

To adjust the volume when you are on a call

Press the Up button as many times as necessary to increase the volume

to the level you want, or press the Down button to decrease the vol-

ume.

To adjust the volume when the badge is idle:

1. Turn the badge over to view the display.

2. Press Up until you see the Volume icon:

3. Press Select to select the Volume feature.

4. Press Up as many times as necessary to increase the volume to the

desired level, or press Down to decrease the sound level. The display

changes accordingly.

5. Press Select to set the new level and return to the main screen.

Using Hold and Do Not Disturb

The Hold/DND (Do Not Disturb) button has two functions associated

with calls: to hold calls in progress, and to put the badge in Do Not Dis-

turb mode when the badge is idle.

• To put a call on hold, press the Hold/DND button. To release the

hold, press the button again.

While a call is on hold, you can press the Call button to summon

the Genie. When the Genie answers, you can call another badge

user, check for new messages, or issue any other command. Once

the command has been carried out and the operation is completed,

the Genie automatically reconnects you with the party on hold.

• To put the badge into Do Not Disturb mode, press the Hold/DND

button when no call is in progress. Callers are told that you are

unavailable, and are invited to leave a message, or are forwarded to

another destination, if forwarding is active for your badge. (See

“Forwarding Calls” on page 29.)

14 ··· Getting Started

A small yellow indicator on the Hold/DND button blinks when the badge

is in Hold or Do Not Disturb mode.

You can also use the Hold/DND button to answer “No” to any Genie

prompt that requires a yes or no response.

Cleaning the Badge

To clean a Vocera badge, use a soft, damp cloth or disinfectant wipe.

IMPORTANT: Do not immerse the badge in water: the badge speaker,

microphone, and battery pack are not watertight. Strong detergents or

abrasive cleaners can damage the badge’s finish.

Charging the Battery

The battery can be charged with or without the badge. Before you

begin, if the charger is not already plugged in, attach the single-prong

Getting Started ··· 15

plug to the outlet in the charger, and insert the two-pronged power

plug into a 110 V AC outlet.

The indicator light on the top of the charger shows one of the following

conditions:

Charging the Battery Without the Badge

1. Slide the battery latch toward the bottom of the badge and remove

the battery with the other hand.

Indicator Meaning

Light off No battery or badge in charger.

Blinking green Battery is charging.

Steady green Battery is fully charged.

Red Battery is unable to charge. Discard

battery (see “Battery Disposal” on

page 17) and charge a new one.

16 ··· Getting Started

2. Insert the battery into the charger, making sure the battery label

points toward the middle of the charger.

The green indicator light on the top of the charger will begin to

blink when the badge is positioned correctly in the charger, and will

continue to blink while the battery is charging. When the indicator

glows steadily, the battery is fully charged.

3. Remove the battery from the charger, and slide the holes in the top

of the battery over the small pegs in the badge’s battery compart-

ment. Press down gently to seat the battery in the badge.

Getting Started ··· 17

Charging the Battery With the Badge

You can also insert the entire badge into the charger, to charge the bat-

tery without removing it. If you have a single-bay charger, this method

also allows you to use the badge while the battery is charging:

NOTE: If you want to use the badge while it is charging, but you find

that you are logged out when you put the badge in the charger, contact

the Vocera administrator.

Battery Disposal

The badge’s lithium ion batteries can be recharged up to 300 times.

After a battery has reached the end of its useful life, we recommend

recycling the materials whenever possible. You can recycle the batteries

at any commercial or municipal recycling center that accepts lithium ion

batteries.

If you choose to dispose of the batteries, consult the regulations that are

in force in your locale: some local regulations require special disposal

methods for lithium ion batteries, while others permit the batteries to

be placed in landfills.

18 ··· Getting Started

Basic Calling ··· 19

Basic Calling

Your Vocera badge provides one-touch communications. To begin any

kind of call, or to record or play messages, press the Call button on the

badge to summon the Vocera Genie. The Genie will answer with a tone,

a prompt, or both (depending on the setting that is active for your

badge) and will then be ready to accept a voice command.

The following sections describe the most frequently-used voice

commands, by category, followed by tables that summarize the

commands.

Logging In and Out

Your installation may assign a badge to you, or you may share badges

with other users.

If your badge is assigned only to you, you are logged in all the time.

Just press the Call button to begin using the badge.

If your organization shares badges, press the Call button to sum-

mon the Genie.

• If no one is logged in to the system with the badge, the Genie will

greet you and ask you to say your name. Say your first and last

name and you are logged in.

• If someone is already logged in using that badge, the Genie will

answer with a standard tone or greeting. Say “Log me in as” and

then say your name. The other user is now logged out, and you are

logged in to the system.

After you log in, the Genie bows out. To issue another command, press

the Call button again.

Action Recommended Commands

(Italics indicate an example.) Alternative Forms

Logging in Log me in as John Smith. Log in as John Smith.

Log on as John Smith.

Log me on as John Smith.

Logging out Log me out. Log out.

20 ··· Basic Calling

You can be logged in to the system on only one badge at a time. If you

the first badge.

NOTE: When you turn the badge off or remove the battery for charg-

ing, you are still logged in to the system. The Vocera administrator may

choose a setting that forces a logout when you place your badge (but

not the battery by itself) in the charger.

Recording Names and Greetings

There are many situations where the Genie says your name: for exam-

ple, to announce your name when you call someone, or to confirm a

command when someone attempts to call you or leave a message. To

allow your callers hear your name in your own voice, and to enable call-

ers to hear a personal greeting when they leave messages, use the fol-

lowing voice commands to record your name, and to record, play, and

erase your greeting.

Calling Other Badge Users

To begin a call, press the Call button, wait for the Genie to answer, and

then tell the Genie to “Call (the user’s name)”. If the person you are

calling is already on a call, a tone will notify him or her that someone

else is trying to call. (See “Call Waiting” on page 23.)

Action Recommended Commands Alternative Forms

Recording your

name Record name. Record my name.

Recording/play-

ing back/eras-

ing your

greeting

Record greeting.

Play back greeting.

Erase greeting.

Record my greeting.

Play back my greeting.

Erase my greeting.

Basic Calling ··· 21

When you call another user and that person is not available, you will be

prompted to leave a message, or you may be forwarded to another

user.

Calling Groups

The Vocera Administrator may create groups of badge users. If this is

the case, the Administrator will provide a list of groups for you to use in

commands.

When you call a group, you are actually calling an available member of

that group, not everyone in the group. The Vocera server determines

whom to call first, based on an option the Administrator has chosen.

To begin a call to a group, press the Call button, wait for the Genie to

answer, and then tell the Genie to “Call (the group’s name).” The

Vocera server searches for an available member of that group.

If no one in the group is available, you will either be prompted to leave a

message (which will be sent to all members of the group) or your call

will be forwarded, depending on the way the group is set up.

Training the Genie

If you find that the Genie has difficulty understanding you when you try

to say the name of an individual, group, or location, or if you simply

want to call someone by a nickname, you can train the Genie to recog-

nize the name as it is spoken by you. To do this:

Action Recommended Commands

(Italics indicate an example) Alternative Forms

Calling another

badge user Call John Smith. Find John Smith.

Get me John Smith.

Contact John Smith.

Action Recommended Commands

(Italics indicate an example) Alternative Forms

Calling a group

member Call Tech Support. Find Tech Support.

Get me Tech Support.

Contact Tech Support.

22 ··· Basic Calling

1. Press the Call button, wait for the Genie to answer, and then say

“Learn a name.”

2. When prompted, spell the name of the individual or group.

3. When prompted, say the name (or nickname) of the individual or

group.

If you change your mind, you can tell the Genie to “Unlearn a name.”

The Genie will prompt you for the necessary information.

Answering a Call

When someone calls your badge, you will hear a tone, and the Genie

may prompt you, asking if you want to talk to the caller.

To accept the call, answer “Yes” or press the Call button.

To reject the call, say “No,” or press the Hold/DND button.

When you reject a call, the caller will be prompted to leave a message or

will be transferred to another number, depending on the option the

Vocera administrator set on the server.

If Auto Answer for Incoming Calls is enabled for your badge, all your

calls will be connected immediately, without any action on your part.

Calls will not be put through if you told the Genie to block calls or you

put your badge in Do Not Disturb mode, however. (See “Using Do Not

Disturb” on page 24 and “Blocking and Accepting Calls” on page 29.)

Action Recommended Commands

(Italics indicate an example) Alternative Forms

Train the Genie

to recognize

the way you

say the name

of a user,

group, or loca-

tion

Learn name.

Learn group name.

Learn location name.

Learn a name.

Learn a group name.

Learn a location name.

Delete a

learned user,

group, or loca-

tion name

Unlearn name.

Unlearn group name.

Unlearn location name.

Unlearn a name.

Unlearn a group name.

Unlearn a location name.

Basic Calling ··· 23

Using Buttons to Answer “Yes” or “No”

When a Genie prompt requires a “Yes” or “No” answer, you can say

your response or you can press a button to respond.

To answer “Yes,” press the Call button

To answer “No,” press the Hold/DND button.

As described in the previous section, you can use these buttons to

accept or reject a call. You can also use the buttons to confirm that you

want to save or delete recorded messages, names, and greetings, or

that you want to call a certain party, for example.

Ending a Call

To end a call, press the Call button.

If the other party ends the call, you will be disconnected automatically.

Call Waiting

If you hear a call waiting tone while a call is in progress, it means that

another party is trying to call you. The name of the caller will flash on

your badge display.

To accept the call, press the Call button. The first call is put on hold

and the second call is connected. To end the second call and return to

the original call, press the Call button again.

To refuse the call, ignore the tone, or press the Hold/DND button. The

second call will be treated as an unanswered call; that is, the caller will

be prompted to leave a message, or if you have call forwarding enabled,

will be forwarded to the destination you chose. (See “Forwarding Calls”

on page 29.)

Putting a Caller on Hold/Releasing the Hold

To hold a call, press the Hold/DND (Do Not Disturb) button on the top

of the badge. The yellow indicator on the Hold/DND button blinks when

hold or Do Not Disturb is active. To release the hold, press the Hold/DND

button again.

When a call is on hold, you can press the Call button, and when the

Genie answers, call another badge, send a message, or give the Genie

24 ··· Basic Calling

any other authorized command. This operation is used, for example, in

supervised conference calls (see “Supervised Conferencing” on

page 31).

Using Do Not Disturb

There may be times when it is inconvenient to receive calls and be noti-

fied of messages. (When you are attending a meeting, for example.) The

easiest way to block calls is to press the Hold/DND button on the top of

your badge. When you are ready to accept calls again, press the Hold/

DND button again.

When you activate Do Not Disturb mode, some calls may still be put

through. Callers with VIP Status will be asked if the call is urgent. If they

confirm that it is, the Genie will call your badge and ask if you want to

take the call. (VIP Status is a permission the Vocera Administrator may

grant to some users and not to others.)

To block calls using voice commands, see “Blocking and Accepting

Calls” on page 29.

Recording a Message

You can record messages for individual users, or you can send messages

to all members of a group simultaneously. You can also specify that the

message is urgent.

Urgent messages are treated differently from standard message in the

following ways:

• Urgent messages will be played before standard messages, regard-

less of the order in which they are received.

• If VIP status is enabled for your badge, the recipient will be notified

of your message immediately, even if he or she put the badge in Do

Not Disturb mode, or issued a command to block calls.

Basic Calling ··· 25

The following table shows the commands for recording voice messages.

Playing, Saving, and Deleting Voice Messages

The voice messages that users leave when they call your badge are

stored on the Vocera server. When you play your messages, the Genie

stays connected, so you can use voice commands to save or delete each

message, or to move to the next or previous message in the queue.

Voice messages, both played and unplayed, are deleted when they

reach an age that is chosen by the Vocera administrator. You can use the

Save command to protect a message from this automatic deletion. The

saved message then stays on the Vocera server until you tell the Genie

to delete it.

Action Recommended Commands

(Italics indicate an example) Alternative Forms

Sending a mes-

sage to a

badge user

Record a message for John

Smith.

Send a message to John

Smith.

Broadcasting a

message to a

group

Record a message for Tech

Support.

Send a message to Tech

Support.

Recording an

urgent mes-

sage for a

badge user

Record an urgent message

for John Smith. Send an urgent message to

John Smith.

Broadcasting

an urgent mes-

sage to a group

Record an urgent message

for Tech Support.

Send an urgent message to

Tech Support.

26 ··· Basic Calling

Use one of the following commands to begin playing messages:

The following table shows the commands you can use during message

play to replay, save and delete voice messages.

Action Recommended Commands

(Italics indicate an example) Alternative Forms

Playing new

(unplayed)

messages

Play messages.

Play my messages from

John Smith.

Play my messages from

Marketing.

Play back my messages...

Playing old

(previously

played)

messages

Play my old messages.

Play my old messages from

John Smith.

Play my old messages from

Marketing.

Action Recommended Commands

(Italics indicate an example) Alternative Forms

Replaying the

current

message

Repeat.

Saving the mes-

sage you just

played, or are

in the process

of playing

Save. Archive.

Playing the next

message Next. Skip.

Deleting the

message you

just played, or

are in the pro-

cess of playing

Delete message. Erase messages.

Basic Calling ··· 27

Deleting

messages with-

out playing the

message queue

Delete all messages

Delete messages from John

Smith.

Delete messages from Tech

Support.

Delete all my messages

Erase all my messages

Erase all messages from

John Smith.

Action Recommended Commands

(Italics indicate an example) Alternative Forms

28 ··· Basic Calling

Advanced Commands ··· 29

Advanced Commands

The following sections describe commands that require special badge

permissions or are a little more complicated than the basic calling

commands described earlier. The commands are grouped by category.

When a command requires a special permission, it is noted in the

description. The Vocera administrator enables or disables permissions

for each user. If you do not have permission to use a command that

requires one, the Genie will tell you.

Blocking and Accepting Calls

You can use the following voice commands to block and accept calls.

Some of these commands offer more flexibility than the comprehensive

blocking provided by the Hold/DND button.

When you activate call blocking, some calls that you would expect to be

blocked may still be put through. Callers with VIP Status will be asked if

the call is urgent. If they confirm that it is, the Genie will call your badge

and ask if you want to take the call. (VIP Status is a badge permission

the Vocera administrator may grant to some users and not to others.)

Forwarding Calls

When you cannot answer a call for any reason, or when you block all

calls, or put your badge in Do Not Disturb mode, your caller is usually

Action Recommended Commands

(Italics indicate an example) Alternative Forms

Blocking calls Block all calls.

Block all calls from John

Smith.

Block all calls except from

John Smith.

Hold all calls.

Hold all calls from John

Smith.

Hold all calls except from

John Smith.

Accepting calls Accept all calls.

Accept all calls from John

Smith.

Accept all calls except

from John Smith.

Take all calls.

Take all calls from John

Smith.

Take all calls except from

John Smith.

30 ··· Advanced Commands

prompted to leave you a message. As an alternative, you can forward

your unanswered calls to another badge user, or to a group.

Note that this is different from the way forwarding works with a tele-

phone. When you give the Genie a command to forward calls, your

badge will still receive calls. Only the badge calls that you do not answer

will be forwarded according to your instructions.

When you forward calls to a group, each call will be treated as though it

was made directly to the group. The system will attempt to call a group

member, according to the rules set up for the group. If no one is avail-

able, all group members will receive any message the caller chooses to

leave, or the call will be forwarded to a preselected destination, depend-

ing on the way the group is set up.

The following table summarizes the commands for forwarding to a user

or group:

Making a Conference Call

You can have a conference call with two other badge users (three

parties total, including you).

To begin a three-party conference call, you use the command Confer-

ence, and then say the names of the badge users you want to partici-

pate in the call. For example, “Conference James Madison and Mary

Lamb.”

You can also change any two-party call into a conference call by adding

another party. You can do this in either an unsupervised or supervised

way. The following sections describe each method.

Action Recommended Commands

(Italics indicate an example) Alternative Forms

Forwarding

calls to another

badge user or

to a group.

Forward all calls to John

Smith.

Forward all calls to Tech

Support.

Forward my calls to John

Smith.

Forward my calls to Tech

Support.

Stop forward-

ing (and accept

calls on badge

again).

Stop forwarding. Stop forwarding my calls.

Advanced Commands ··· 31

Unsupervised Conferencing

To add another party without speaking to the new person first:

1. While on a two-party call, press the Hold/DND button.

2. Wait for the Genie to confirm that the call is on hold, and then

press the Call button.

3. Say Invite <person’s first and last names>. All parties are then con-

nected in a conference call automatically.

Supervised Conferencing

You can speak to a new party before adding him or her to a conference

call, or as an alternative, you can switch between the new party and a

call in progress. To do this:

1. While on a two-party call, press the Hold/DND button.

2. Wait for the Genie to confirm that the call is on hold, and then

press the Call button.

3. Say Call <person’s first and last name>.

4. When you finish speaking to the new party, press the Hold/DND

button. The Genie will ask if you want the party to join the confer-

ence call.

5. Answer “yes” to add the person to the call (you are reconnected to

the original caller automatically), or “no” to put the individual on

hold and return to the original call.

6. If you answered “no,” press the Hold/DND button at any time to

switch between the original call and the new party. To end either

call and return to the other, press the Call button while talking to

the party or parties you want to dismiss.

The following table summarizes conference call options.

Action Recommended Commands

(Italics indicate an example) Alternative Forms

Initiating a

conference call Conference James Madison

and Mary Lamb.

Call John Smith.

(You can then add one

more party.)

32 ··· Advanced Commands

Adding

another party

to a call

(unsupervised

method)

Press the Hold/DND button

to put a call on hold. Press

the Call button to summon

the Genie and say:

Invite Robin Hood.

Adding

another party

to a call (super-

vised method)

Press the Hold/DND button

to put a call on hold. Press

the Call button to summon

the Genie and say:

Call Robin Hood.

Returning to

the original call Unsupervised conferenc-

ing: You are returned auto-

matically.

Supervised conferenc-

ing: Press the Hold/DND

button.

Answer “yes” to add the

new party and return to

the original call.

Answer “no” to put the

new party on hold and

return to the original call.

Switching

between a con-

ference call and

a call on hold

Press the Hold/DND button.

Ending a

conversation

and returning

to the other

party

Press the Call button while

talking to the person you

want to dismiss.

Action Recommended Commands

(Italics indicate an example) Alternative Forms

Advanced Commands ··· 33

Adding or Removing Yourself From a Group

If the Vocera administrator has enabled the required permission for your

badge, you can use voice commands to add yourself to or remove your-

self from a group.

You can also find out if you or other badge users are members of groups

by asking the Genie:

Recording Names for Groups

If you have permission to do Group Management, you can record a

group name (for example, “Sales”) and generic singular and plural

group member names (for example, “a sales representative” and “sales

representatives”) for any group.

Description Recommended Commands

(Italics indicate an example) Alternative Forms

Add yourself to

a group* Add me to Technical

Support.

Remove

yourself from a

group*

Remove me from Technical

Support.

Description Recommended Commands

(Italics indicate an example) Alternative Forms

Find the groups

to which you

belong

What groups am I in? What groups do I belong

to?

What groups am I a mem-

ber of?

Find out who is

in a particular

group

Who is in Technical Sup-

port?

34 ··· Advanced Commands

To record group names, press the Call button, wait for the Genie to

answer, and then tell the Genie “Record names for <group name>. The

Genie will prompt you through the process of recording all the names.

Locating a User or Group Member

To find a user or group member in your location, or in neighboring loca-

tions, press the Call button and tell the Genie to “Locate (user or group

name).”

You must have permission to use any of the Locate commands.

Action Recommended Commands

(Italics indicate an example) Alternative Forms

Recording

name prompts

for groups

Record name for Technical

Support.Record name prompts for

Technical Support.

Action Recommended Commands

Find another badge user or

group member*

IMPORTANT: “Find” will call

the user or group.

Locate John Smith.

Locate a member of Tech Support.

Find your current location*Where am I?

Find the current location of

another logged-in user*

Where is John Smith?

Find the nearest group

member*

Locate the closest member of Tech Support.

Advanced Commands ··· 35

Getting Information

You can use any of the following commands to get information about

the current state of your badge

Action Recommended Commands

(Italics indicate an example) Alternative Forms

Find out who

called while

you were out

of network,

were on

another call,

were blocking

calls, or your

badge was in

Do Not Disturb

mode

Who called? Who called me?

Find out who is

currently

blocked from

calling your

badge

Who is blocked? Whose calls are blocked?

Find out who is

logged in to

the badge

Who am I?

Find your cur-

rent location* Where am I?

Find the

current loca-

tion of another

logged-in user*

Where is John Smith?

Find out who is

in a particular

group

Who is in Tech Support? Who is a member of Tech

Support?

Find the groups

to which you

belong

What groups am I in? What groups am I a

member of?

36 ··· Advanced Commands

Email and Text Messaging ··· 37

Email and Text Messaging

The following sections describe how to send a voice message from your

badge to the email addresses of individual badge users or groups, how

to send a standard email message to a badge display, and how to view

messages on the badge display.

Sending a Voice eMail Message

You can send an email message from your badge to individual badge

users or groups. The message you record from your badge will be sent

as a .wav sound file that is attached to a generic text email message.

The recipient can play the message using Windows Media Player or any

other utility that the recipient has associated with sound files.

The email address to which the message is sent is the one that the

administrator entered for the badge user on the Vocera server. If you

send the email to a group, the email will be sent to all members of the

group.

NOTE: If a member of the group does not have an email address, the

Genie will tell you that at least one member did not have an email

address, and will ask if you want to send the message. If you choose to

send it, you will not be told who did not receive the message.

The following table gives the voice commands for sending a message

from a badge to an email address:

Action Recommended Commands

(Italics indicate an example) Alternative Forms

Sending an

email message

from a badge

Send an email message to

John Smith.

Send an email message to

Tech Support.

Record an email message

for John Smith.

Leave an email message for

John Smith.

Record an email message

for Tech Support.

Leave an email message for

Tech Support.

38 ··· Email and Text Messaging

Sending an Email Message to a Badge

You can send conventional email messages that the recipients can read

on their badge displays.

Before you can do this, you need to get the following information from

the Vocera administrator:

• The email address that is dedicated to the Vocera system

• The Login Name of the badge user to whom you want to send the

To send the message:

1. In your email client application, start a new message.

2. In the To: field, enter the email address of the Vocera system.

3. In the Subject: field, enter the Login Name of your intended recipi-

ent. (This will often be the person’s first initial followed by the last

name.)

4. In the message area, type your message. Be brief: the message will

be limited to the first 150 characters, or about 20 words. Additional

characters will not be displayed.

5. Send the email message in the usual way.

Viewing Text Messages

Vocera badges can receive email messages and text messages that are

sent from the User Console. To learn how an email message is sent to a

badge, see “Sending an Email Message to a Badge”, above. To see the

Send Text screen where you can enter text messages, see “The User

Console” on page 45. To simplify the following instructions, the term

“text messages” refers to messages from either source.

To view text messages on the badge display:

1. Hold the badge so that the display screen is visible.

2. Press the Up button once to see the Messages icon:

Email and Text Messaging ··· 39

3. Press Select to select the Messages feature. You will see a list of

message subjects, one subject per line. (If a subject is too long to fit

on a line, its display is truncated.) The newest messages are listed

first.

4. Use the Up and Down buttons to scroll through the list of subjects

until you see the message you want to read.

5. Press Select to display the message associated with the selected

subject. The display now shows the body of the message, and then

the sender’s name and the date the message was received by the

server. Use the Up and Down buttons to scroll through the mes-

sage, if necessary.

6. When you finish reading the message, press the Select button to

view a menu of message options. These are:

• TO NEXT MSG - skips to the next newest message. The current

message is saved, but is subject to automatic deletion (see below).

• DELETE MSG - erases the message from the badge memory and

from the Vocera server.

• SAVE MSG - saves the message and prevents it from being auto-

matically deleted. You can save up to 10 messages at one time.

• BACK TO LIST - returns to the list of text messages, where you

can select another message.

7. When you are finished, press and hold the Select button to discon-

tinue reading the messages and return to the main screen.

Text messages are stored on the Vocera server. You are allowed up to 20

text messages at a time, and of these 20, you can save up to 10 mes-

sages. When the message queue gets too long, the Vocera server

deletes the oldest unsaved messages until there is room for the newest

messages.

Each time you log in, copies of your messages are sent from the server

to the memory of the badge, so you can read your text messages even

when you are out of range of the wireless network. When you log off,

text messages are erased from the badge memory, but they remain on

the server.

40 ··· Email and Text Messaging

Caring for the Badge ··· 41

Caring for the Badge

The Vocera badge requires very little maintenance: just recharge the bat-

tery when the power gets low, and clean the badge when necessary.

The following sections describe how to charge the battery separately,

and when it is in the badge, and how to clean the badge.

Charging the Battery

Before you begin, read “Important Safety Instructions” on page iii.

The battery can be charged with or without the badge. Before you

begin, if the charger is not already plugged in, attach the single-prong

plug to the outlet in the charger, and insert the two-pronged power

plug into a 110 V AC outlet.

The indicator light on the top of the charger shows one of the following

conditions:

Indicator Meaning

Light off No battery or badge in charger.

Blinking green Battery is charging.

Steady green Battery is fully charged.

Red Battery is unable to charge. Discard

battery (see “Cleaning the Badge”

on page 44) and charge a new one.

42 ··· Caring for the Badge

Charging the Battery Without the Badge

1. Slide the battery latch toward the bottom of the badge and remove

the battery with the other hand.

2. Insert the battery into the charger, making sure the battery label

points toward the middle of the charger.

The green indicator light on the top of the charger will begin to

blink when the badge is positioned correctly in the charger, and will

continue to blink while the battery is charging. When the indicator

glows steadily, the battery is fully charged.

Caring for the Badge ··· 43

3. Remove the battery from the charger, and slide the holes in the top

of the battery over the small pegs in the badge’s battery compart-

ment. Press down gently to seat the battery in the badge.

Charging the Battery With the Badge

You can also insert the entire badge into the charger, to charge the bat-

tery without removing it. If you have a single-bay charger, this method

also allows you to use the badge while the battery is charging:

NOTE: If you want to use the badge while it is charging, but you find

that you are logged out when you put the badge in the charger, contact

the Vocera administrator.

44 ··· Caring for the Badge

Cleaning the Badge

To clean a Vocera badge, use a soft, damp cloth or disinfectant wipe.

Do not immerse the badge in water: the badge speaker, microphone,

and battery pack are not watertight. Strong detergents or abrasive

cleaners can damage the badge’s finish.

The User Console ··· 45

The User Console

The User Console is a browser-based application that you can use to

customize your personal information and some of the settings for your

badge.

Not all institutions will allow access to the User Console. If yours does,

the Vocera administrator will give you the URL (web address) of the

console, and will either give you login information, or will tell you to use

the Register button to create your own login information.

When you log in to the User Console, you see the Personal Information

screen:.

Other links allow you to

• Customize announcement settings for your badge.

• Specify call blocking or call forwarding options (which you can also

do with voice commands - see “Forwarding Calls” and “Blocking

and Accepting Calls” on page 29).

• Create Buddies. A buddy is person who you call by a nickname

when you give a command to the Genie. In addition to the nick-

name, which is required, you can assign a special ring tone and give

the buddy VIP status, which allows you to be contacted even when

you block calls or put the badge in Do Not Disturb mode. You

can have buddies who are badge users, and you can have Outside

Buddies to whom you can send email from your badge.

46 ··· The User Console

• Send text messages to other badges. The text message screen looks

like this:

• Create, modify, and delete groups. This requires additional

permission from the Vocera administrator beyond access to the user

console.

The User Console has online help for each screen, which you can view

by clicking the button. Documentation in Adobe Acrobat (.pdf) for-

mat is also available from the Vocera administrator.

Troubleshooting ··· 47

Troubleshooting

The Genie Has Trouble Understanding You

The Vocera system is designed to make it as easy as possible for you to

communicate using voice commands. If the Genie does not appear to

understand you, it may be due to one of the following:

• Did you wait for the Genie to answer before giving a command?

If you press the Call button and begin speaking immediately, your

command will not be recognized. You must wait for the Genie to

greet you before you give a command. (The Genie will say “Vocera”

or will play a tone, or both, depending on your badge setting.)

• Did you say the command in the proper format?

The Genie recognizes commands in the format verb-noun. If you

get into the habit of saying the command first, and then giving the

details, you will find it very easy to communicate through your

badge.

Examples:

“Call Jim Olsen.”

“Record a greeting.”

“Block all calls”

“Play old messages.”

• Is the problem that the Genie doesn’t understand “yes” or “no”?

Sometimes, when the Genie gives a prompt that requires a “yes” or

“no” answer (“Should I save that message?” for example), the

Genie will not “hear” you if you answer too quickly. Try counting to

one and then answering.

• Does the Genie have trouble recognizing a name?

You must include both the first and last names of the person you

are trying to contact. If you think the Genie doesn’t recognize a

name because of the way you pronounce it, you can “train” the

Genie to understand you. See “You can use any of the following

commands to get information about the current state of your

badge” on page 35 for instructions.

48 ··· Troubleshooting

Your Badge Is “Beeping” or “Chirping”

The Vocera Administrator can program your badge to issue alerts when

your badge goes out of the range of the wireless network, your battery

is low, you receive a text message, and/or you receive a voice message.

To find out why a particular alert tone is being played, check the indica-

tor light on the top of the badge, and the badge display:

• If the indicator light is flashing a slow red, and the badge display

shows a low signal strength, it means that your badge is out of the

signal range of the wireless network. You will also see the message

“Searching for Access Points” on the display.

If the alert tone starts and stops as you move slightly, it means that

you are at a location where the wireless network coverage begins.

• If the indicator light is flashing a fast red, and the badge display

shows a low battery level, it is time to recharge the battery.

• If the indicator light is blinking a fast green, you have new text or

voice messages. Icons on the badge display will show whether the

new message(s) are voice, or text, or both.

The Vocera administrator can disable or enable any of these alert tones,

and can choose a setting to turn off alerts when the badge is in Do Not

Disturb mode.

Strong Signal Weak Signal No Signal

Fully Charged Partially Used Empty

New Voice Message

New Text Message

Troubleshooting ··· 49

Your Badge Keeps Resetting

If you ignore the low battery signals and alerts long enough, the battery

level will get so low that the badge will reset in an attempt to restore

normal operating conditions. Recharge your battery.

The Badge Logs Out When Placed in the Charger

This behavior is controlled by a badge setting. If you want to use your

badge while it is in a single-bay charger, contact the Vocera administra-

tor.

The multi-chargers do not have cutouts for the badge speaker, so you

cannot use the badge while it is charging in a multi-charger.

You Hear a “Busy Signal” When You Press the Call

Button

All communications with the Genie go through voice recognition ports.

If you hear a busy signal, it means that all these ports are in use. Wait a

short time and try again.

50 ··· Troubleshooting

License and Sales Agreement ··· 51

License and Sales Agreement

YOU WILL NOT BE ABLE TO

INSTALL AND USE THIS PRODUCT

UNLESS YOU AGREE TO THESE

PROVISIONS. RETURN THE PROD-

UCT PROMPTLY FOR A REFUND IF

YOU DO NOT AGREE.

Introduction. This Agreement sets

forth the provisions under which

Vocera Communications, Inc.

(“Vocera”) is willing to sell to you its

communication badge product, con-

sisting of a wireless unit and a single-

bay or eight-bay charger (“Badge”)

and other accessories (e.g., clips, lan-

yards, etc.) (“Accessories”) and

license you to use certain associated

software (“Software”).

License. Vocera grants you, a single

business entity, the non-exclusive

right to install, access, run, or interact

with (“Use”) the Software solely in

conjunction with a Badge, for your

internal business purposes, and sub-

ject to the restrictions below. Vocera

may, in its sole discretion, make avail-

able future updates or upgrades to

the Software, each of which is also

Software subject hereto. All patent

rights, copyrights and other intellec-

tual property rights in the Software

are retained by Licensor and its direct

and indirect suppliers and licensors

(“Licensors”).

Restrictions. The Software may not

be Used (a) on or from any platform

other than a Badge; (b) so as to cir-

cumvent any technological measure

provided by Licensor from time to

time to control access to or limit use

of the Software; or (c) other than as

contemplated by its documentation.

The Badge and Software may not be

imported or exported into any juris-

diction except in compliance with all

applicable laws of the United States

and such jurisdiction. The Software

may not be rented, leased or lent to

third parties (except that a Badge and

the corresponding Software may be

transferred to a third party who has

agreed in writing to be bound hereby.

You may not copy all or any part of

the Software or attempt, encourage

or permit any third party to modify,

adapt, make derivative works from,

reverse engineer, reverse compile, dis-

assemble or decompile the Software

or any portion thereof except and

only to the extent that such activity is

expressly permitted by law notwith-

standing this limitation. You may not

modify or copy the Software. You

agree to retain all product identifica-

tion, copyright and other proprietary

notices of Vocera and Licensors. Your

rights are only as expressly stated

herein. Violation of any of the

foregoing is a material breach

hereof. Vocera may immediately

terminate your rights if you vio-

late the provisions hereof.

Limited Warranty. Vocera warrants

that the Badge and Software con-

forms substantially to Vocera's stan-

dard published specifications and is

free from defects in materials and

workmanship for One (1) year from

purchase. Vocera further warrants

that Accessories are free from defects

in materials and workmanship for

Thirty (30) days from purchase. This

limited warranty extends only to the

original buyer/user of the badge. You

may provide written notice that any

of the foregoing are not as warranted

by contacting the reseller from whom

you purchased the defective compo-

nent no later than ten (10) days fol-

lowing expiration of the applicable

52 ··· License and Sales Agreement

warranty period. As your sole and

exclusive remedy, the defective com-

ponent will be repaired or replaced

or, if Vocera determines that is not

practical, refunded the price you paid

for the original. (Any replacement will

be either new or the cosmetic and

functional equivalent.). The obliga-

tions hereunder are conditioned

upon the return of affected product

in accordance with Vocera's or its

resellers then-current Return Mate-

rial Authorization (RMA) procedures.

NEITHER VOCERA NOR ITS LICEN-

SORS MAKE ANY OTHER WAR-

RANTY, EXPRESS, IMPLIED OR

STATUTORY. LICENSOR AND ITS

LICENSORS DISCLAIM ALL WARRAN-

TIES OF FITNESS FOR PARTICULAR

PURPOSE, MERCHANTABILITY AND

NON-INFRINGEMENT.

Limited Warranty Restrictions.

This warranty does not apply and is

void with respect to (a) cosmetic

damage, (b) product that has been

improperly installed or maintained, (c)

cost of any installation or deinstalla-

tion, (d) equipment or components

not manufactured by Vocera, (e) fail-

ures or defects caused by misuse,

abuse, accidents, physical damage,

abnormal operation, improper han-

dling and storage, neglect, alter-

ations, problems caused by your local

area network (e.g., coverage), expo-

sure to fire, water or excessive mois-

ture or dampness, floods, or extreme

changes in climate or temperature,

acts of God, riots, spills of food or liq-

uids, or other circumstances beyond

the reasonable control of Vocera or

its reseller, (f) products from which

warranty stickers, electronic serial

numbers and/or serial label have

been removed, altered or rendered

illegible, (g) signal reception problems

not caused by defect in material or

workmanship), (h) badges operated

outside published maximum ratings,

(i) performance of Badge when used

in combination with other products

or equipment not manufactured,

approved by or supplied by Vocera, (j)

any Badges which have been opened,

repaired, modified or altered by any-

one other than Vocera or a Vocera

authorized service center, (k) Accesso-

ries and materials subject to normal

wear and tear.

Limit of Liability. Vocera's Licensors

disclaim all liability to you. Vocera

shall not be liable for direct damages

exceeding the price paid by you for a

defective component or for special,

incidental, consequential or indirect

damages, even if advised in advance

of the potential thereof.

U.S. Government Users. The Soft-

ware is a “commercial item” as

defined at 48 C.F.R. 2.101, consisting

of “commercial computer software”

and “commercial computer software

documentation” as such terms are

used in 48 C.F.R. 12.212. Under 48

C.F.R. 12.212 and 48 C.F.R.

227.7202-1 to 227.7202-4, U.S.

Government Users acquire the Soft-

ware only with the rights set forth

therein.

Third Party Licensors. This Agree-

ment may be accompanied by differ-

ing or additional provisions applicable

to portions of the Software provided

by one or more Licensors (“Licensor

Provisions”). User acknowledges and

agrees that its Use of such portions of

the Software is subject to the Licen-

sor Provisions.

Specifications and Compliance Statements ··· 53

Specifications and Compliance Statements

System Specifications

Badge Specifications

Network Specifications

Dimensions 4.2 x 1.4 x .6 in.

(10.6 x 3.5 x 1.5 cm)

Weight 1.6 oz. (46.5 g), with standard

battery pack

LED Indicators Two Indicators: single and two-color

LCD Supports 4 lines of text

14 characters per line

Controls Call button

Hold/Do Not Disturb button

Volume/Menu Selection buttons

Headset Support 2.5 mm gold plated jack

Compatible with Plantronics M170

and M205 headsets

Network Standard IEEE 802.11b

Frequency Band 2400-2483.4 MHz

Data Rates Supported 1, 2, 5.5 and 11 Mbps

Wireless Medium Direct Sequence Spread Spectrum

(DSSS)

Media Access Protocol Carrier sense multiple access with

collision avoidance (CSMA/CA)

Modulation DBPSK@ 1 Mbps

DQPSK@ 2 Mbps

CCK @ 5.5 and 11 Mbps

54 ··· Specifications and Compliance Statements

Server Specifications

Electrical Specifications

Operating Channels 11 channels (U.S., Canada),

3 non-overlapping

Roaming IEEE 802.11b compliant

Encryption 64-bit and 128-bit WEP

Operating Systems Supported Microsoft Windows 2000 Professional and

Windows 2000 Server

Badge Configurability Assignment of SSID

Dynamic and static assignment of IP

addresses

RF Output Power +17 dBm typical

RF Receive Sensitivity -75 dBm at 11 Mbps

Microphone Frequency Range 350 Hz to 3.75 KHz

Microphone Directionality Unidirectional cardioid response

Speaker Frequency Range 950 Hz to 3.75 KHz

Peak Speaker Loudness 75 dBSpl at 25 cm

Batteries

Standard Battery Lithium Ion, 660 mAh typical

High Capacity Lithium Ion, 900 mAh typical

Battery Life

Standard 2.5 hours of talk time, 25 hours of standby

time

High Capacity 3.0 hours of talk time, 32 hours of standby

time

Specifications and Compliance Statements ··· 55

Environmental Specifications

Regulatory Certifications

Federal Communications System (FCC)

This device complies with Part 15 of the FCC Rules. Operation is subject

to the following two conditions:

1. This device may not cause harmful interference.

2. This device must accept any interference received, including inter-

ference that may cause undesired operation.

Industry Canada Statement

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe B est conforme à la norme NMB-

003 du Canada.

This device complies with Industry Canada RSS-210 standard. To prevent

radio interference to the licensed service, this device is intended to be

operated indoors and away from windows to provide maximum shield-

ing.

Operating Specifications

Temperature Range 32° to 104° F (0° to 40° C)

Humidity Range 5% to 95% relative humidity

Storage Specifications

Temperature Range -4° to 149° F (-20° to 65° C)

Humidity Range 5% to 95% relative humidity

RF Certifications FCC Part 15.247, Class B

Industry Canada RSS-210

Safety Certifications UL 60950

CSA 22.2950

56 ··· Specifications and Compliance Statements

Badge Operation and EME Exposure

THIS BADGE MEETS THE GOVERNMENT’S REQUIREMENTS FOR

EXPOSURE TO RADIO WAVES.

You wireless badge is a radio transmitter and receiver. It is designed and

manufactured not to exceed the emission limits for exposure to radio

frequency (RF) energy set by the Federal Communications Commission

of the U.S. Government. These limits are part of the comprehensive

guidelines and establish permitted levels of RF energy for the general

population. The guidelines are based on standards that were developed

by independent scientific organizations through periodic and thorough

evaluation of scientific studies. The standards include a substantial

safety margin designed to assure the safety of all persons, regardless of

age and health.

The exposure standard for wireless communications devices employs a

unit of measurement known as the Specific Absorption Rate, or SAR.

The SAR limit set by the FCC is 1.6W/kg. Tests for SAR are conducted

using standard operating positions specified by the FCC with the device

transmitting at its highest certified power level in all tested frequency

bands. The standard incorporates a substantial margin of safety to give

additional protection for the public and to account for any variations of

measurement. Although the SAR is determined at the highest certified

power level, the actual SAR level of the badge while operating can be

well below the maximum value. This is because the badge is designed to

operate at multiple power levels so as to use only the power required to

reach the network. In general, the closer you are to an access point, the

lower the power output.

Before a badge is available for sale to the public, it must be tested and

certified to the FCC that it does not exceed the limit established by the

government-adopted requirement for safe exposure. The tests are per-

formed in positions and locations (e.g., at the ear and worn on the

body) as required by the FCC. The highest SAR value for this badge

when tested for use at the ear is 0.334 W/kg and when worn on the

body, as describe in this User Guide, is 0.043 W/kg. (Body-worn mea-

surements differ, depending upon available accessories and FCC

requirements.) While there may be differences between the SAR levels

at various positions, they all meet the government requirements for safe

exposure. Keep a 2.5 cm seperation from body when badge uses holster or clip.

Specifications and Compliance Statements ··· 57

The FCC has granted an Equipment Authorization for this device with all

reported SAR levels evaluated as in compliance with the FCC RF emis-

sions guidelines. SAR information on this badge is on file with the FCC

and can be found under the Display of Grant section of http://

www.fcc.gove/oet/fccid.

Body-Worn Operation

When wearing the Vocera badge, always use a Vocera Communica-

tions-supplied or approved lanyard, pocket clip, universal clip, or

holster to ensure compliance with FCC RF exposure guidelines.

Antenna Care

Use only the supplied internal antenna. Unauthorized antennas,

modifications, or attachments could damage the badge and may violate

FCC regulations.

Electronic Devices

Most modern electronic equipment is shielded from RF signals. How-

ever, certain electronic equipment may not be shielded against the RF

signals from your badge.

Pacemakers

The Health Industry Manufacturer’s Association recommends that a min-

imum separation of six inches be maintained between a handheld wire-

less communications device and a pacemaker to avoid potential

interference with the pacemaker.

These recommendations are consistent with the independent research

by and recommendations of Wireless TEchnology Research.

Persons with pacemakers

• Should ALWAYS keep the badge more than six inches from their

pacemaker when the badge is turned ON.

• Should ONLY use the badge when wearing it on a belt, using a

Vocera holster and approved headset.

58 ··· Specifications and Compliance Statements

• If you have any reason to suspect that interference is taking place,

turn the badge OFF immediately. To turn the badge off, depress the

Call button for 5 seconds, or remove the battery.

Other Medical Devices

If you use any other personal medical devices, consult the manufacturer

of your device to determine if it is adequately shielded from external RF

energy. You physician may be able to assist you in obtaining this infor-

mation.

Turn your badge OFF in health care facilities when any regulations

posted in these areas instruct you to do so. Hospitals or health care facil-

ities may be using equipment that could be sensitive to external RF

energy.

Potentially Unsafe Areas

Posted facilities - Turn your badge OFF in any facility when posted

notices require you to do so.

Potentially explosive atmospheres - Turn your badge OFF when you

are in any area with a potentially explosive atmosphere. Obey all signs

and instructions. Sparks in such areas could cause an explosion or fire,

resulting in bodily injury or death.

Areas with a potential explosive atmosphere are often, but not always,

clearly marked. They include:

• Fueling areas

• Transfer or storage facilities for fuel or chemicals

• Equipment using liquefied petroleum gas, such as propane or

butane

• Areas where the air contains chemicals or particles such as grain,

dust, or metal powders

Index ··· 59

Accepting calls

voice commands 29

Access point

relationship to locations 10

Searching for Access Points mes-

sage 12

Answering calls 22

Auto Answer for Incoming Calls 22

Badge operation

adjusting the volume 13

answering calls 22

battery disposal iv

call waiting 23

calling groups 21

calling other badges 20, 21

cleaning 14, 44

conference calls 30

ending a call 23

holding a call 23

logging in 19

safety information iii

safety recommendations 56

Battery

disposal iv, 17

removing from the badge 15, 42

replacing 16, 43

safety information iv

specifications 54

Battery charger

indicators 41

safety information iii

using 42

Beginning a call 19

Blocking calls

voice commands 29

Buddies

calling 20

Call waiting 23

Calls

accepting 29

answering 22

blocking 29

call waiting 23

calling groups 21

calling other users 20, 21

conference calls 30

ending 23

forwarding 29

holding 23

starting 19

Cleaning the badge 14, 44

Commands - see “Voice commands”

Compliance statements 55

Conference calls 30

Deleting

greeting 20

learned names 21

text messages 39

voice messages 25

Do Not Disturb 24

VIP status effect 24

Email messages

saving and deleting 39

sending from a badge 37

sending to a badge 38

viewing on a badge 38

EME exposure guidelines 56

Ending calls 23

FCC statement 55

Forwarding calls 29

Genie

summoning 19

training 21

Glossary

Index

60 ··· Index

buddy 45

Genie 1

outside buddy 45

text message 46

User Console 45

Vocera server 1

Greeting

personal 20

Groups

calling 21

recording name prompts for 33

Hold/DND button

alternative voice commands 29

holding calls with 23

Holding a call 23

Industry Canada Statement 55

Learning a name 21

License and Sales agreement 51

Logging In and Out

badge 19

Messages

playing, saving, deleting 25

recording and sending 24

saving and deleting text messages

text message limits 39

Name

group name prompts 33

recording 20

Playing a message 25

Recording a name

group prompts 33

training the Genie 21

your name 20

Recording messages 24

Regulatory statements 55

Safety information

badge and charger iii

battery iv

Safety recommendations

EME emissions 56

Saving

email and console messages 39

voice messages 25

Sending messages 24

Shared badges 19

Sound level 13

Speech recognition

training the Genie 21

Starting a call 19

Supervised conference calls 31

Terms

buddy 45

Genie 1

outside buddy 45

text message 46

User Console 45

Vocera server 1

Text message

saving and deleting 39

viewing on a badge 38

Troubleshooting 47

Unlearning a name 21

Unsupervised conference calls 31

Index

Index ··· 61

Voice commands

accepting calls 29

answering calls 22

blocking calls 29

conference calls 30

forwarding calls 29

general guidelines 47

making calls 20, 21

sending messages 24

training the Genie 21

Voice email 37

Voice messages

playing, saving, deleting 25

recording and sending 24

Voice recognition - see “Speech rec-

ognition”

Volume, adjusting 13

Index

62 ··· Index

Command Reference ··· 63

Command Reference

Summon/Dismiss the Genie

Record Your Name and Greeting

Basic Calls

Action Recommended Commands

Summon the Genie Press the Call button. Wait for the Genie to answer.

Dismiss the Genie Goodbye (or press the Call button)

Action Recommended Commands

Log out Log me out.

Action Recommended Commands

Record your name Record my name.

Record your

greeting Record my greeting.

Play your greeting Play my greeting.

Erase your greeting Erase my greeting.

Delete my greeting.

Action Recommended Commands

Call another badge

user or group

member

Call John Smith.

Call Tech Support.

Broadcast a mes-

sage to a group Send a message to Tech Support.

64 ··· Command Reference

Voice Messages

Call Blocking/Accepting

Action Recommended Commands

Send a message to a

badge user, group,

or buddy

Record a message for John Smith.

Record a message for Tech Support.

Record a message for my assistant.

Play new messages Play my messages.

Play my messages from John Smith.

Play my messages from Marketing.

Play old (previously

played) messages Play my old messages.

Play my old messages from John Smith.

Play my old messages from Marketing.

Commands that are

accepted during

message play

Repeat

Save

Delete

Delete messages

without playing the

message queue

Delete all messages.

Delete messages from John Smith.

Delete messages from Tech Support.

Action Recommended Commands

Block calls Block all calls.

Block all calls except from John Smith.

Block all calls except from Tech Support.

Accept calls Accept all calls.

Accept all calls except from John Smith.

Accept all calls except from Tech Support.

Find out who is cur-

rently blocked from

calling your badge

Who is blocked?

Vocera Communications B1000 Vocera B1000 Badge User Manual UserGuide

Vocera Communications Vocera B1000 Badge UserGuide

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