Vocera Communications B1000 Vocera B1000 Badge User Manual UserGuide

Vocera Communications Vocera B1000 Badge UserGuide

Manual

Vocera User’s Guide
ii ··· Copyrights and Trademarks©2002 Vocera Communications, Inc. All rights reserved.Vocera Communications is a trademark of Vocera Communications, Inc.All other trademarks, service marks, registered trademarks, or registered service marks are the property of their respective owners.Vocera Communications, Inc.20230 Stevens Creek Blvd.Cupertino, CA 95014tel :: +1 408 790 4100fax :: +1 408 790 4101www.vocera.comPart No.: TBD
Important Safety Instructions ··· iiiImportant Safety InstructionsBadge and Battery Charger SafetyWhen using a Vocera badge or battery charger, always follow basic safety pre-cautions to reduce the risk of fire, electric shock, and injury, including the fol-lowing:1. Read, understand, and follow all warnings and instructions in the product documentation and on the product itself.2. Only use the battery charger indoors.3. Unplug the charger from the wall outlet before cleaning. To clean the badge, battery, or charger, wipe with a damp cloth. Do not use liquid clean-ers or aerosol cleaners. 4. Do not position the badge battery, or battery charger near water; for exam-ple, near a sink, wash bowl, or toilet. Do not spill liquid of any kind on the product. Doing so may short out parts, causing damage to the product and creating the risk of fire or electric shock.5. Do not place the charger on an unstable surface, as a fall may cause serious damage to the charger.6. Never place the badge or charger near or over a radiator or heat register. Do not operate the charger in a cabinet or other enclosure unless proper ventilation is provided.7. Operate the charger only from the type of power source indicated on its label. Use only with the power adaptor that comes with the charger, or with a Vocera-approved replacement.8. Only use the Vocera badge with a Vocera battery.9. Do not allow anything to rest on the charger’s power cord. Do not locate the charger where the cord may be damaged, or where the cord may cause someone to trip. Keep the power cord away from operating machinery.10. Do not overload outlets or extension cords, as this may cause a fire or elec-trical shock.11. Do not put anything other than a Vocera badge or Vocera battery into a charger slot, as other objects may touch dangerous voltage points or short out parts, which could result in fire or electric shock.12. To reduce the risk of electric shock, do not disassemble any part of the product. Take the badge or charger to qualified service personnel when ser-vice or repair work is required. Opening or removing covers may expose you to dangerous voltages or other risks. Incorrect reassembly can cause electric shock when you use the product again.13. Take the badge or charger to a qualified service provider:• If the power cord or plug on the charger is damaged or frayed.• If liquid has been spilled into the badge or charger, or if the badge or charger has been exposed to rain or water.
iv ··· Important Safety Instructions• If the badge or charger does not operate normally after you follow the operating instructions. • If the badge or charger has been dropped or damaged.• If the badge or charger exhibits a distinct degradation in performance.Battery Safety1. Use only the batteries supplied with the product, or Vocera-approved replacements. 2. Do not use the battery to power any device other than a Vocera badge.3. Charge the battery only in a Vocera charger, and according to the instruc-tions in “Charging the Battery” on page 41. These instructions are also included with the charger.4. Do not charge the battery in a place where static electricity is generated, or let the battery touch something that is statically charged.5. The battery can be stored at temperatures between -20° C and 40° C, and can be charged within a 0° C to 45° C. Do not use the battery when tem-peratures exceed 60° C or fall below -20° C.6. Do not put battery into a microwave oven, conventional oven, dryer, or high pressure container, or dispose of the battery in a fire. Under these con-ditions, the cell may explode.7. Do not open, puncture, or subject the battery to strong physical shock.8. Stop using the battery if it exhibits abnormal heat, odor, color, deformation, or is in an abnormal condition. 9. If leakage or foul odor is detected, it is especially important to keep the bat-tery away from fire. If liquid leaks onto your skin or clothes, wash well with fresh water immediately.10. If liquid leaking from the battery gets into your eyes, do not rub your eyes. Rinse the eyes well, and consult a doctor immediately.11. Handle batteries with care to avoid shorting the battery with conducting materials such rings, bracelets, and keys. The battery may overheat, causing burns.12. After the battery has reached the end of its useful life, we recommend recy-cling the materials at a recycling center in your community. If you choose to dispose of the batteries, consult the regulations that are in force in your locale. 13. When recycling or discarding the battery, make it non-conductive by apply-ing vinyl tape to the terminals located on the side edges of the battery.
Table of Contents ··· vTable of ContentsImportant Safety Instructions . . . . . . . . . . . . . . . . . . . . . . iiiBadge and Battery Charger Safety . . . . . . . . . . . . . . . . . . iiiBattery Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ivWelcome to Vocera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3Badge Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Badge Display and Button Operation . . . . . . . . . . . . . . . . 7Badge Indicators and Warnings . . . . . . . . . . . . . . . . . . . 11Adjusting the Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Using Hold and Do Not Disturb . . . . . . . . . . . . . . . . . . . . 13Cleaning the Badge . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Charging the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Battery Disposal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Basic Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19Logging In and Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Recording Names and Greetings . . . . . . . . . . . . . . . . . . . 20Calling Other Badge Users . . . . . . . . . . . . . . . . . . . . . . . 20Calling Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Training the Genie . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Using Buttons to Answer “Yes” or “No” . . . . . . . . . . . . 23Ending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Putting a Caller on Hold/Releasing the Hold . . . . . . . . . . 23Using Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Recording a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Playing, Saving, and Deleting Voice Messages . . . . . . . . . 25Advanced Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29Blocking and Accepting Calls . . . . . . . . . . . . . . . . . . . . . 29Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Making a Conference Call . . . . . . . . . . . . . . . . . . . . . . . 30Adding or Removing Yourself From a Group . . . . . . . . . . 33Recording Names for Groups . . . . . . . . . . . . . . . . . . . . . 33Locating a User or Group Member . . . . . . . . . . . . . . . . . 34Getting Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
vi ··· Table of ContentsEmail and Text Messaging . . . . . . . . . . . . . . . . . . . . . . . . . 37Sending a Voice eMail Message . . . . . . . . . . . . . . . . . . . .37Sending an Email Message to a Badge . . . . . . . . . . . . . . .38Viewing Text Messages . . . . . . . . . . . . . . . . . . . . . . . . . .38Caring for the Badge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Charging the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . .41Cleaning the Badge . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44The User Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47The Genie Has Trouble Understanding You . . . . . . . . . . .47Your Badge Is “Beeping” or “Chirping” . . . . . . . . . . . . . .48Your Badge Keeps Resetting . . . . . . . . . . . . . . . . . . . . . .49The Badge Logs Out When Placed in the Charger . . . . . . .49You Hear a “Busy Signal” When You Press the Call Button 49License and Sales Agreement . . . . . . . . . . . . . . . . . . . . . . . 51Specifications and Compliance Statements . . . . . . . . . . . 53System Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . .53Federal Communications System (FCC) . . . . . . . . . . . . . . .55Industry Canada Statement . . . . . . . . . . . . . . . . . . . . . . .55Badge Operation and EME Exposure . . . . . . . . . . . . . . . .56Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59Command Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63Summon/Dismiss the Genie . . . . . . . . . . . . . . . . . . . . . . .63Log In/Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63Record Your Name and Greeting . . . . . . . . . . . . . . . . . . .63Basic Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63Voice Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64Call Blocking/Accepting . . . . . . . . . . . . . . . . . . . . . . . . . .64
Welcome to Vocera ··· 1Welcome to VoceraYour new Vocera badge provides fast, simple, person-to-person com-munications over your company’s wireless network. You don’t need to memorize a number, and you don’t need to page someone and wait for a response. Using voice commands, Vocera instantly connects you to the people you need, reducing phone tag, overhead paging, and physically searching for a person. It also gives you the freedom to be mobile, even when you are expecting an important call.Your badge has a built-in speaker, microphone, radio, and a display that shows caller ID and messages. Badges communicate with each other using your in-house wireless local area network (LAN). This design per-mits you to be reached even in areas where cellular phones experience “dead spots.” And since badges transmit and receive calls in a different frequency range than cellular phones, they can be used in areas where cellular phones are prohibited because of concerns about interference with other equipment.A central computer, the Vocera server, controls all badge communica-tions. As you use your badge, you are prompted by the “Genie,” which is the voice interface to this computer. The Genie recognizes simple commands in a “verb-noun” format. For example:“Call Charles Jones.”“Record a message for Tech Support.”“Block all calls.”Your badge includes three attachment options. You can wear the badge on a lanyard around your neck, or use the pocket clip or universal clip to attach the badge to your clothing. These options enable you to do other tasks while you use the badge. They also position the badge microphone in the correct position for optimal speech recognition. Always wear your badge only with a Vocera-supplied or approved attachment option.
2 ··· Welcome to VoceraThis Guide describes how to use and care for your badge:• Before you use your badge for the first time, read the Important Safety Instructions on page iii.•Getting Started on page 3 describes all the features of the badge, and give instructions on how to attach the lanyard, pocket clip, and universal clip, wear the badge, log in, adjust the volume, and charge the battery.•Basic Calling on page 19 describes how to use the most common calling and message features.•Advanced Commands on page 29 describes more complex operations, such as conference calls, and gives commands that are available only if your badge is given special permissions on the Vocera server.•Email and Text Messaging on page 37 describes how to send email messages from and to a badge, and how to view them on the badge display. It also provides an overview of how to send a text message from the User Console.•Troubleshooting on page 47 tells you how to diagnose and correct simple problems.•Specifications and Compliance Statements on page 53 provide badge specifications and regulatory information.•License and Sales Agreement on page 51 defines the terms under which this badge, and the software that controls the badge, may be used.•Index on page 59 helps you find information quickly.•Command Reference, at the back of this Guide, lists the most commonly-used commands.
Getting Started ··· 3Getting StartedIf this is the first time that you are using a badge, you can get started right away by following these simple steps.1. Charge the battery. New batteries must be charged before use. See “Charging the Battery” on page 41 for instructions.2. Choose an attachment and connect the lanyard, pocket clip, or uni-versal clip to the badge. You must do this before you install the bat-tery.3. Install the battery. To do this, slide the holes in the top of the battery over the small pegs at the top of the badge’s battery compartment and then press down gently to seat the battery. The badge will begin its startup sequence. Wait until the badge dis-play reads either “Logged Out” or shows someone’s name.4. Put the badge on, and make sure it is in the proper position.Lanyard Pocket Clip Universal ClipLanyard Pocket Clip Universal Clip
4 ··· Getting StartedFor optimal speech recognition, the microphone on the top of the badge should be between 6 to 12 inches (15 to 30 centimeters) from your mouth.5. Log in: Press the Call button and wait for the Genie to answer.If the Genie answers by saying “Good morning,” “Good after-noon,” or “Good evening” and them prompting for your name: Say your first and last names.If the Genie answers by saying “Vocera” or by playing a tone: Say “Log me in as <your first and last name>. (example: “Log me in as John Smith.”)6. Record your name.Press the Call button, wait for the Genie to answer, and then say “Record my name.”The Genie will prompt you to record your name. If you do not record your name, the Vocera system uses speech synthesis to say your name.Your badge is now ready for use. You can press the Call button at any time, wait for the Genie to answer, and then give the Genie a command such as:“Call Jim Olsen.”“Record my greeting.”“Play my messages.”Lanyard Pocket Clip Universal Clip6 to 12 inches (15 to 30 cm)
Getting Started ··· 5See the following sections to familiarize yourself with all the features of your badge. • As you use the badge, pay attention to the indicators and alerts described on page 11, particularly the low battery alert that warns you when you need to charge the badge’s battery. • For a complete description of Vocera voice commands, see “Basic Calling” on page 19 and “Advanced Commands” on page 29.• “Command Reference” on page 63, at the back of this Guide, is a handy quick reference to the most commonly-used voice commands.
6 ··· Getting StartedBadge FeaturesCall ButtonBegins and ends all voice communications such as making calls, sending and listening to messages, and recording your name and greeting. You can also use the Call button to answer “Yes” to any Genie prompt that requires a yes or no response.SpeakerSpeaker volume can be adjusted using the buttons on the left side of the badge. (See “Adjusting the Volume” on page 13.)Headset JackAccepts an earphone/microphone-style headset (sold separately), for times when you want more privacy or are working in a noisy SpeakerCall ButtonHeadset JackFront ViewHold/DND ButtonIndicator LightMicrophoneTop ViewBatteryBattery LatchUp ButtonBadge DisplaySelect ButtonDown ButtonBack View
Getting Started ··· 7environment. The badge’s own microphone and speaker operations are suppressed when a headset is attached.MicrophoneHas a unidirectional design that gathers and transmits speech while minimizing the pickup of background noise. Hold/DND ButtonPlaces a current call on hold and puts the badge in Do Not Disturb mode when the badge is idle. (See “Using Hold and Do Not Disturb” on page 13.)Indicator LightProvides message alerts and out-of-network and low battery warnings. (See “Badge Indicators and Warnings” on page 11.)Badge DisplayDisplays badge status, text messages, and control menus. (See the fol-lowing section for a complete feature description.)Badge Display and Button OperationAs you look at the display on the back of the badge, you can press the Up button to scroll through the main menu choices: Messages, Volume, Power Off, Info, and then back to the main screen. (If you use the Down button, the order is reversed.)To see information about any of these choices, press the Select button. The follow sections describe the button operations in detail.UpSelectDown
8 ··· Getting StartedMain ScreenWhen you turn on the badge, the badge display shows a message area with symbols above it.In addition, when you have new text or voice messages, the following symbols appear:The message area may show one of the following:Message MeaningName - not blinking The name of the person who currently is logged in to the system using the badge.Name - blinking The caller’s name.Vocera The badge is communicating with the Genie.Logged out No one is logged in using the badge.Searching for Access Points The badge is out of network range, or is not able to connect with the network. If you are sure you are within network range, contact the Vocera adminis-trator.Searching for Server The badge within network range, but is not com-municating with the Vocera server. Contact the Vocera administrator.Signal StrengthBattery LevelMessage AreaUnplayed Voice MessageUnplayed Text Message
Getting Started ··· 9MessagesYour badge can display email messages and text messages that were sent from the Vocera User Console. To read these messages, select the Messages feature. See “View-ing Text Messages” on page 38 for instructions on how to do this.VolumeThe Volume feature controls the sound level of the speaker. See “Adjusting the Volume” on page 13 for instructions on how to change the volume.Power OffPower Off turns off all power to the badge and the badge display, preserving the battery charge when you are away from the network.To turn off the power:1. Press the Up button until you see the Power Off icon.2. Press the Select button to select the Power Off feature.To turn power on again, press the Call button.InfoThe Info feature gives you information about the badge, and how it is connected to the network. The Info menu contains the following selections:•BatteryThe battery strength in volts. The badge operates correctly when the battery level is 3.5 V or greater.•Badge MACA unique identifier that is also used as the Badge ID by the Vocera server.
10 ··· Getting Started•LocationShows the location name or the physical network address of the access point with which your badge is currently communicating.•Badge IPThe network address of the badge.• Server IPThe network address of the Vocera server.•VersionThe badge firmware version.• SSIDThe network name for the group of access points to which your badge is authorized to connect. (SSID stands for Service Set Identi-fier.)• AP MACThe physical network address assigned to the access point to which the badge is currently connected.•UserThe name of the person who is currently logged in to the network using this badge.Most of the Info features are intended to be used by your system admin-istrator for diagnostic purposes.To view badge information:1. Press the Up button until you see the Info icon:2. Press the Select button to select the Info feature.3. Press the Up or Down button to scroll through the information screens. There may be secondary menus associated with each selection. To choose a selection from a secondary menu, press the Select button. To move back to a higher-level menu, press the Call button.
Getting Started ··· 114. When you are finished, press and hold the Select button until the display returns to the main screen.Badge Indicators and WarningsThe most common condition for which you need a warning is a low bat-tery. There are several easy ways to find out if you need to recharge the battery:1. The green indicator light on the top of the badge turns red and blinks quickly.2. The battery level indicator on the badge display shows “empty.”3. An alert tone plays at regular intervals. NOTE: This tone may be disabled by the Vocera Administrator.The following sections describe the other indicator light conditions and audible alert features of your badge.Indicator LightsThe color and blink rate of the indicator light on the top of the badge give you the following information:Color Blink Rate MeaningGreen Slow Normal operation. No new voice or text messagesFast Normal operation and you have new voice and/or text messagesFully charged Partially used Empty
12 ··· Getting StartedThe Hold/DND button has a yellow indicator light that blinks when a call is on hold or you have put the badge in Do Not Disturb mode.Alert TonesThe Vocera administrator chooses the alert tones that you hear by set-ting options for your badge on the Vocera server. Your badge may play the following alert tones:If you find that you are not receiving a warning that you would find useful, or if you do not want to be notified of any or all of the above conditions, ask the Vocera administrator to change your settings. The administrator can also set an option to disable all alerts when the badge is in Do Not Disturb mode.Red Slow Badge is out of range or is not communi-cating with the Vocera server. If the badge is out of range, you will see the message “Searching for Access Points” on the badge displayIf the badge is in-range, but is not con-necting to the server, you will see the message “Searching for Server.”Fast The battery needs to be recharged.Tone MeaningOn/Off Network Alert You just moved out of the range of the wireless network, or you just moved in to the wireless network range.Low Battery Alert Your battery needs to be recharged.Text Message Alert You just received a new text messageVoice Message Alert You just received a new voice message.Color Blink Rate Meaning
Getting Started ··· 13Adjusting the VolumeTo adjust the volume when you are on a callPress the Up button as many times as necessary to increase the volume to the level you want, or press the Down button to decrease the vol-ume.To adjust the volume when the badge is idle:1. Turn the badge over to view the display.2. Press Up until you see the Volume icon:3. Press Select to select the Volume feature.4. Press Up as many times as necessary to increase the volume to the desired level, or press Down to decrease the sound level. The display changes accordingly. 5. Press Select to set the new level and return to the main screen.Using Hold and Do Not DisturbThe Hold/DND (Do Not Disturb) button has two functions associated with calls: to hold calls in progress, and to put the badge in Do Not Dis-turb mode when the badge is idle.• To put a call on hold, press the Hold/DND button. To release the hold, press the button again. While a call is on hold, you can press the Call button to summon the Genie. When the Genie answers, you can call another badge user, check for new messages, or issue any other command. Once the command has been carried out and the operation is completed, the Genie automatically reconnects you with the party on hold.• To put the badge into Do Not Disturb mode, press the Hold/DND button when no call is in progress. Callers are told that you are unavailable, and are invited to leave a message, or are forwarded to another destination, if forwarding is active for your badge. (See “Forwarding Calls” on page 29.)
14 ··· Getting StartedA small yellow indicator on the Hold/DND button blinks when the badge is in Hold or Do Not Disturb mode.You can also use the Hold/DND button to answer “No” to any Genie prompt that requires a yes or no response.Cleaning the BadgeTo clean a Vocera badge, use a soft, damp cloth or disinfectant wipe. IMPORTANT: Do not immerse the badge in water: the badge speaker, microphone, and battery pack are not watertight. Strong detergents or abrasive cleaners can damage the badge’s finish. Charging the BatteryThe battery can be charged with or without the badge. Before you begin, if the charger is not already plugged in, attach the single-prong
Getting Started ··· 15plug to the outlet in the charger, and insert the two-pronged power plug into a 110 V AC outlet.The indicator light on the top of the charger shows one of the following conditions:Charging the Battery Without the Badge1. Slide the battery latch toward the bottom of the badge and remove the battery with the other hand.Indicator MeaningLight off No battery or badge in charger.Blinking green Battery is charging.Steady green Battery is fully charged.Red Battery is unable to charge. Discard battery (see “Battery Disposal” on page 17) and charge a new one.
16 ··· Getting Started2. Insert the battery into the charger, making sure the battery label points toward the middle of the charger.The green indicator light on the top of the charger will begin to blink when the badge is positioned correctly in the charger, and will continue to blink while the battery is charging. When the indicator glows steadily, the battery is fully charged.3. Remove the battery from the charger, and slide the holes in the top of the battery over the small pegs in the badge’s battery compart-ment. Press down gently to seat the battery in the badge.
Getting Started ··· 17Charging the Battery With the BadgeYou can also insert the entire badge into the charger, to charge the bat-tery without removing it. If you have a single-bay charger, this method also allows you to use the badge while the battery is charging:NOTE: If you want to use the badge while it is charging, but you find that you are logged out when you put the badge in the charger, contact the Vocera administrator.Battery DisposalThe badge’s lithium ion batteries can be recharged up to 300 times. After a battery has reached the end of its useful life, we recommend recycling the materials whenever possible. You can recycle the batteries at any commercial or municipal recycling center that accepts lithium ion batteries. If you choose to dispose of the batteries, consult the regulations that are in force in your locale: some local regulations require special disposal methods for lithium ion batteries, while others permit the batteries to be placed in landfills.
18 ··· Getting Started
Basic Calling ··· 19Basic CallingYour Vocera badge provides one-touch communications. To begin any kind of call, or to record or play messages, press the Call button on the badge to summon the Vocera Genie. The Genie will answer with a tone, a prompt, or both (depending on the setting that is active for your badge) and will then be ready to accept a voice command.The following sections describe the most frequently-used voice commands, by category, followed by tables that summarize the commands.Logging In and OutYour installation may assign a badge to you, or you may share badges with other users.If your badge is assigned only to you, you are logged in all the time. Just press the Call button to begin using the badge.If your organization shares badges, press the Call button to sum-mon the Genie.• If no one is logged in to the system with the badge, the Genie will greet you and ask you to say your name. Say your first and last name and you are logged in.• If someone is already logged in using that badge, the Genie will answer with a standard tone or greeting. Say “Log me in as” and then say your name. The other user is now logged out, and you are logged in to the system.After you log in, the Genie bows out. To issue another command, press the Call button again.Action Recommended Commands (Italics indicate an example.) Alternative FormsLogging in Log me in as John Smith. Log in as John Smith.Log on as John Smith.Log me on as John Smith.Logging out Log me out. Log out.
20 ··· Basic CallingYou can be logged in to the system on only one badge at a time. If you log in using a second badge, you will be immediately logged out from the first badge.NOTE: When you turn the badge off or remove the battery for charg-ing, you are still logged in to the system. The Vocera administrator may choose a setting that forces a logout when you place your badge (but not the battery by itself) in the charger.Recording Names and GreetingsThere are many situations where the Genie says your name: for exam-ple, to announce your name when you call someone, or to confirm a command when someone attempts to call you or leave a message. To allow your callers hear your name in your own voice, and to enable call-ers to hear a personal greeting when they leave messages, use the fol-lowing voice commands to record your name, and to record, play, and erase your greeting.Calling Other Badge UsersTo begin a call, press the Call button, wait for the Genie to answer, and then tell the Genie to “Call (the user’s name)”. If the person you are calling is already on a call, a tone will notify him or her that someone else is trying to call. (See “Call Waiting” on page 23.) Action Recommended Commands Alternative FormsRecording your name Record name. Record my name.Recording/play-ing back/eras-ing your greetingRecord greeting.Play back greeting.Erase greeting.Record my greeting.Play back my greeting.Erase my greeting.
Basic Calling ··· 21When you call another user and that person is not available, you will be prompted to leave a message, or you may be forwarded to another user.Calling GroupsThe Vocera Administrator may create groups of badge users. If this is the case, the Administrator will provide a list of groups for you to use in commands.When you call a group, you are actually calling an available member of that group, not everyone in the group. The Vocera server determines whom to call first, based on an option the Administrator has chosen.To begin a call to a group, press the Call button, wait for the Genie to answer, and then tell the Genie to “Call (the group’s name).” The Vocera server searches for an available member of that group. If no one in the group is available, you will either be prompted to leave a message (which will be sent to all members of the group) or your call will be forwarded, depending on the way the group is set up.Training the GenieIf you find that the Genie has difficulty understanding you when you try to say the name of an individual, group, or location, or if you simply want to call someone by a nickname, you can train the Genie to recog-nize the name as it is spoken by you. To do this:Action Recommended Commands(Italics indicate an example) Alternative FormsCalling another badge user Call John Smith. Find John Smith.Get me John Smith.Contact John Smith.Action Recommended Commands(Italics indicate an example) Alternative FormsCalling a group member Call Tech Support. Find Tech Support.Get me Tech Support.Contact Tech Support.
22 ··· Basic Calling1. Press the Call button, wait for the Genie to answer, and then say “Learn a name.”2. When prompted, spell the name of the individual or group.3. When prompted, say the name (or nickname) of the individual or group.If you change your mind, you can tell the Genie to “Unlearn a name.” The Genie will prompt you for the necessary information.Answering a CallWhen someone calls your badge, you will hear a tone, and the Genie may prompt you, asking if you want to talk to the caller.To accept the call, answer “Yes” or press the Call button.To reject the call, say “No,” or press the Hold/DND button.When you reject a call, the caller will be prompted to leave a message or will be transferred to another number, depending on the option the Vocera administrator set on the server.If Auto Answer for Incoming Calls is enabled for your badge, all your calls will be connected immediately, without any action on your part. Calls will not be put through if you told the Genie to block calls or you put your badge in Do Not Disturb mode, however. (See “Using Do Not Disturb” on page 24 and “Blocking and Accepting Calls” on page 29.)Action Recommended Commands (Italics indicate an example) Alternative FormsTrain the Genie to recognize the way you say the name of a user, group, or loca-tionLearn name.Learn group name.Learn location name.Learn a name.Learn a group name.Learn a location name.Delete a learned user, group, or loca-tion nameUnlearn name.Unlearn group name.Unlearn location name.Unlearn a name.Unlearn a group name.Unlearn a location name.
Basic Calling ··· 23Using Buttons to Answer “Yes” or “No”When a Genie prompt requires a “Yes” or “No” answer, you can say your response or you can press a button to respond.To answer “Yes,” press the Call buttonTo answer “No,” press the Hold/DND button.As described in the previous section, you can use these buttons to accept or reject a call. You can also use the buttons to confirm that you want to save or delete recorded messages, names, and greetings, or that you want to call a certain party, for example.Ending a CallTo end a call, press the Call button. If the other party ends the call, you will be disconnected automatically.Call WaitingIf you hear a call waiting tone while a call is in progress, it means that another party is trying to call you. The name of the caller will flash on your badge display.To accept the call, press the Call button. The first call is put on hold and the second call is connected. To end the second call and return to the original call, press the Call button again.To refuse the call, ignore the tone, or press the Hold/DND button. The second call will be treated as an unanswered call; that is, the caller will be prompted to leave a message, or if you have call forwarding enabled, will be forwarded to the destination you chose. (See “Forwarding Calls” on page 29.)Putting a Caller on Hold/Releasing the HoldTo hold a call, press the Hold/DND (Do Not Disturb) button on the top of the badge. The yellow indicator on the Hold/DND button blinks when hold or Do Not Disturb is active. To release the hold, press the Hold/DND button again.When a call is on hold, you can press the Call button, and when the Genie answers, call another badge, send a message, or give the Genie
24 ··· Basic Callingany other authorized command. This operation is used, for example, in supervised conference calls (see “Supervised Conferencing” on page 31).Using Do Not DisturbThere may be times when it is inconvenient to receive calls and be noti-fied of messages. (When you are attending a meeting, for example.) The easiest way to block calls is to press the Hold/DND button on the top of your badge. When you are ready to accept calls again, press the Hold/DND button again.When you activate Do Not Disturb mode, some calls may still be put through. Callers with VIP Status will be asked if the call is urgent. If they confirm that it is, the Genie will call your badge and ask if you want to take the call. (VIP Status is a permission the Vocera Administrator may grant to some users and not to others.)To block calls using voice commands, see “Blocking and Accepting Calls” on page 29.Recording a MessageYou can record messages for individual users, or you can send messages to all members of a group simultaneously. You can also specify that the message is urgent.Urgent messages are treated differently from standard message in the following ways:• Urgent messages will be played before standard messages, regard-less of the order in which they are received.• If VIP status is enabled for your badge, the recipient will be notified of your message immediately, even if he or she put the badge in Do Not Disturb mode, or issued a command to block calls.
Basic Calling ··· 25The following table shows the commands for recording voice messages.Playing, Saving, and Deleting Voice MessagesThe voice messages that users leave when they call your badge are stored on the Vocera server. When you play your messages, the Genie stays connected, so you can use voice commands to save or delete each message, or to move to the next or previous message in the queue.Voice messages, both played and unplayed, are deleted when they reach an age that is chosen by the Vocera administrator. You can use the Save command to protect a message from this automatic deletion. The saved message then stays on the Vocera server until you tell the Genie to delete it. Action Recommended Commands (Italics indicate an example) Alternative FormsSending a mes-sage to a badge userRecord a message for John Smith.Send a message to John Smith.Broadcasting a message to a groupRecord a message for Tech Support.Send a message to Tech Support.Recording an urgent mes-sage for a badge userRecord an urgent message for John Smith. Send an urgent message to John Smith.Broadcasting an urgent mes-sage to a groupRecord an urgent message for Tech Support.Send an urgent message to Tech Support.
26 ··· Basic CallingUse one of the following commands to begin playing messages:The following table shows the commands you can use during message play to replay, save and delete voice messages.Action Recommended Commands (Italics indicate an example) Alternative FormsPlaying new (unplayed) messagesPlay messages.Play my messages from John Smith.Play my messages from Marketing.Play back my messages...Playing old (previously played) messagesPlay my old messages.Play my old messages from John Smith.Play my old messages from Marketing.Action Recommended Commands (Italics indicate an example) Alternative FormsReplaying the current messageRepeat.Saving the mes-sage you just played, or are in the process of playingSave. Archive.Playing the next message Next. Skip.Deleting the message you just played, or are in the pro-cess of playingDelete message. Erase messages.
Basic Calling ··· 27Deleting messages with-out playing the message queueDelete all messagesDelete messages from John Smith.Delete messages from Tech Support.Delete all my messagesErase all my messagesErase all messages from John Smith.Action Recommended Commands (Italics indicate an example) Alternative Forms
28 ··· Basic Calling
Advanced Commands ··· 29Advanced CommandsThe following sections describe commands that require special badge permissions or are a little more complicated than the basic calling commands described earlier. The commands are grouped by category.When a command requires a special permission, it is noted in the description. The Vocera administrator enables or disables permissions for each user. If you do not have permission to use a command that requires one, the Genie will tell you.Blocking and Accepting CallsYou can use the following voice commands to block and accept calls. Some of these commands offer more flexibility than the comprehensive blocking provided by the Hold/DND button.When you activate call blocking, some calls that you would expect to be blocked may still be put through. Callers with VIP Status will be asked if the call is urgent. If they confirm that it is, the Genie will call your badge and ask if you want to take the call. (VIP Status is a badge permission the Vocera administrator may grant to some users and not to others.)Forwarding CallsWhen you cannot answer a call for any reason, or when you block all calls, or put your badge in Do Not Disturb mode, your caller is usually Action Recommended Commands(Italics indicate an example) Alternative FormsBlocking calls Block all calls.Block all calls from John Smith.Block all calls except from John Smith.Hold all calls.Hold all calls from John Smith.Hold all calls except from John Smith.Accepting calls Accept all calls.Accept all calls from John Smith.Accept all calls except from John Smith.Take all calls.Take all calls from John Smith.Take all calls except from John Smith.
30 ··· Advanced Commandsprompted to leave you a message. As an alternative, you can forward your unanswered calls to another badge user, or to a group.Note that this is different from the way forwarding works with a tele-phone. When you give the Genie a command to forward calls, your badge will still receive calls. Only the badge calls that you do not answer will be forwarded according to your instructions.When you forward calls to a group, each call will be treated as though it was made directly to the group. The system will attempt to call a group member, according to the rules set up for the group. If no one is avail-able, all group members will receive any message the caller chooses to leave, or the call will be forwarded to a preselected destination, depend-ing on the way the group is set up.The following table summarizes the commands for forwarding to a user or group:Making a Conference CallYou can have a conference call with two other badge users (three parties total, including you). To begin a three-party conference call, you use the command Confer-ence, and then say the names of the badge users you want to partici-pate in the call. For example, “Conference James Madison and Mary Lamb.”You can also change any two-party call into a conference call by adding another party. You can do this in either an unsupervised or supervised way. The following sections describe each method.Action Recommended Commands (Italics indicate an example) Alternative FormsForwarding calls to another badge user or to a group. Forward all calls to John Smith. Forward all calls to Tech Support.Forward my calls to John Smith. Forward my calls to Tech Support. Stop forward-ing (and accept calls on badge again).Stop forwarding. Stop forwarding my calls.
Advanced Commands ··· 31Unsupervised ConferencingTo add another party without speaking to the new person first:1. While on a two-party call, press the Hold/DND button. 2. Wait for the Genie to confirm that the call is on hold, and then press the Call button.3. Say Invite <person’s first and last names>. All parties are then con-nected in a conference call automatically.Supervised ConferencingYou can speak to a new party before adding him or her to a conference call, or as an alternative, you can switch between the new party and a call in progress. To do this:1. While on a two-party call, press the Hold/DND button. 2. Wait for the Genie to confirm that the call is on hold, and then press the Call button.3. Say Call <person’s first and last name>.4. When you finish speaking to the new party, press the Hold/DND button. The Genie will ask if you want the party to join the confer-ence call.5. Answer “yes” to add the person to the call (you are reconnected to the original caller automatically), or “no” to put the individual on hold and return to the original call.6. If you answered “no,” press the Hold/DND button at any time to switch between the original call and the new party. To end either call and return to the other, press the Call button while talking to the party or parties you want to dismiss.The following table summarizes conference call options.Action Recommended Commands (Italics indicate an example) Alternative FormsInitiating a conference call Conference James Madison and Mary Lamb.Call John Smith.(You can then add one more party.)
32 ··· Advanced CommandsAdding another party to a call (unsupervised method)Press the Hold/DND button to put a call on hold. Press the Call button to summon the Genie and say:Invite Robin Hood.Adding another party to a call (super-vised method)Press the Hold/DND button to put a call on hold. Press the Call button to summon the Genie and say:Call Robin Hood.Returning to the original call Unsupervised conferenc-ing: You are returned auto-matically.Supervised conferenc-ing: Press the Hold/DND button. Answer “yes” to add the new party and return to the original call.Answer “no” to put the new party on hold and return to the original call.Switching between a con-ference call and a call on holdPress the Hold/DND button.Ending a conversation and returning to the other partyPress the Call button while talking to the person you want to dismiss.Action Recommended Commands (Italics indicate an example) Alternative Forms
Advanced Commands ··· 33Adding or Removing Yourself From a GroupIf the Vocera administrator has enabled the required permission for your badge, you can use voice commands to add yourself to or remove your-self from a group.You can also find out if you or other badge users are members of groups by asking the Genie:Recording Names for GroupsIf you have permission to do Group Management, you can record a group name (for example, “Sales”) and generic singular and plural group member names (for example, “a sales representative” and “sales representatives”) for any group. Description Recommended Commands (Italics indicate an example) Alternative FormsAdd yourself to a group* Add me to Technical Support.Remove yourself from a group*Remove me from Technical Support.Description Recommended Commands (Italics indicate an example) Alternative FormsFind the groups to which you belongWhat groups am I in? What groups do I belong to?What groups am I a mem-ber of?Find out who is in a particular groupWho is in Technical Sup-port?
34 ··· Advanced CommandsTo record group names, press the Call button, wait for the Genie to answer, and then tell the Genie “Record names for <group name>. The Genie will prompt you through the process of recording all the names. Locating a User or Group MemberTo find a user or group member in your location, or in neighboring loca-tions, press the Call button and tell the Genie to “Locate (user or group name).”You must have permission to use any of the Locate commands.Action Recommended Commands (Italics indicate an example) Alternative FormsRecording name prompts for groupsRecord name for Technical Support.Record name prompts for Technical Support.Action Recommended Commands Find another badge user or group member*IMPORTANT: “Find” will call the user or group.Locate John Smith.Locate a member of Tech Support.Find your current location*Where am I?Find the current location of another logged-in user*Where is John Smith?Find the nearest group member*Locate the closest member of Tech Support.
Advanced Commands ··· 35Getting InformationYou can use any of the following commands to get information about the current state of your badgeAction Recommended Commands (Italics indicate an example) Alternative FormsFind out who called while you were out of network, were on another call, were blocking calls, or your badge was in Do Not Disturb modeWho called? Who called me?Find out who is currently blocked from calling your badgeWho is blocked? Whose calls are blocked?Find out who is logged in to the badge Who am I?Find your cur-rent location* Where am I?Find the current loca-tion of another logged-in user*Where is John Smith?Find out who is in a particular groupWho is in Tech Support? Who is a member of Tech Support?Find the groups to which you belongWhat groups am I in? What groups am I a member of?
36 ··· Advanced Commands
Email and Text Messaging ··· 37Email and Text MessagingThe following sections describe how to send a voice message from your badge to the email addresses of individual badge users or groups, how to send a standard email message to a badge display, and how to view messages on the badge display.Sending a Voice eMail MessageYou can send an email message from your badge to individual badge users or groups. The message you record from your badge will be sent as a .wav sound file that is attached to a generic text email message. The recipient can play the message using Windows Media Player or any other utility that the recipient has associated with sound files.The email address to which the message is sent is the one that the administrator entered for the badge user on the Vocera server. If you send the email to a group, the email will be sent to all members of the group. NOTE: If a member of the group does not have an email address, the Genie will tell you that at least one member did not have an email address, and will ask if you want to send the message. If you choose to send it, you will not be told who did not receive the message.The following table gives the voice commands for sending a message from a badge to an email address:Action Recommended Commands (Italics indicate an example) Alternative FormsSending an email message from a badge Send an email message to John Smith.Send an email message to Tech Support.Record an email message for John Smith.Leave an email message for John Smith.Record an email message for Tech Support.Leave an email message for Tech Support.
38 ··· Email and Text MessagingSending an Email Message to a BadgeYou can send conventional email messages that the recipients can read on their badge displays. Before you can do this, you need to get the following information from the Vocera administrator:• The email address that is dedicated to the Vocera system• The Login Name of the badge user to whom you want to send the emailTo send the message:1. In your email client application, start a new message.2. In the To: field, enter the email address of the Vocera system.3. In the Subject: field, enter the Login Name of your intended recipi-ent. (This will often be the person’s first initial followed by the last name.)4. In the message area, type your message. Be brief: the message will be limited to the first 150 characters, or about 20 words. Additional characters will not be displayed.5. Send the email message in the usual way.Viewing Text MessagesVocera badges can receive email messages and text messages that are sent from the User Console. To learn how an email message is sent to a badge, see “Sending an Email Message to a Badge”, above. To see the Send Text screen where you can enter text messages, see “The User Console” on page 45. To simplify the following instructions, the term “text messages” refers to messages from either source.To view text messages on the badge display:1. Hold the badge so that the display screen is visible.2. Press the Up button once to see the Messages icon:
Email and Text Messaging ··· 393. Press Select to select the Messages feature. You will see a list of message subjects, one subject per line. (If a subject is too long to fit on a line, its display is truncated.) The newest messages are listed first.4. Use the Up and Down buttons to scroll through the list of subjects until you see the message you want to read.5. Press Select to display the message associated with the selected subject. The display now shows the body of the message, and then the sender’s name and the date the message was received by the server. Use the Up and Down buttons to scroll through the mes-sage, if necessary.6. When you finish reading the message, press the Select button to view a menu of message options. These are:• TO NEXT MSG - skips to the next newest message. The current message is saved, but is subject to automatic deletion (see below).• DELETE MSG - erases the message from the badge memory and from the Vocera server.• SAVE MSG - saves the message and prevents it from being auto-matically deleted. You can save up to 10 messages at one time.• BACK TO LIST - returns to the list of text messages, where you can select another message.7. When you are finished, press and hold the Select button to discon-tinue reading the messages and return to the main screen.Text messages are stored on the Vocera server. You are allowed up to 20 text messages at a time, and of these 20, you can save up to 10 mes-sages. When the message queue gets too long, the Vocera server deletes the oldest unsaved messages until there is room for the newest messages.Each time you log in, copies of your messages are sent from the server to the memory of the badge, so you can read your text messages even when you are out of range of the wireless network. When you log off, text messages are erased from the badge memory, but they remain on the server.
40 ··· Email and Text Messaging
Caring for the Badge ··· 41Caring for the BadgeThe Vocera badge requires very little maintenance: just recharge the bat-tery when the power gets low, and clean the badge when necessary. The following sections describe how to charge the battery separately, and when it is in the badge, and how to clean the badge.Charging the BatteryBefore you begin, read “Important Safety Instructions” on page iii.The battery can be charged with or without the badge. Before you begin, if the charger is not already plugged in, attach the single-prong plug to the outlet in the charger, and insert the two-pronged power plug into a 110 V AC outlet.The indicator light on the top of the charger shows one of the following conditions:Indicator MeaningLight off No battery or badge in charger.Blinking green Battery is charging.Steady green Battery is fully charged.Red Battery is unable to charge. Discard battery (see “Cleaning the Badge” on page 44) and charge a new one.
42 ··· Caring for the BadgeCharging the Battery Without the Badge1. Slide the battery latch toward the bottom of the badge and remove the battery with the other hand.2. Insert the battery into the charger, making sure the battery label points toward the middle of the charger.The green indicator light on the top of the charger will begin to blink when the badge is positioned correctly in the charger, and will continue to blink while the battery is charging. When the indicator glows steadily, the battery is fully charged.
Caring for the Badge ··· 433. Remove the battery from the charger, and slide the holes in the top of the battery over the small pegs in the badge’s battery compart-ment. Press down gently to seat the battery in the badge.Charging the Battery With the BadgeYou can also insert the entire badge into the charger, to charge the bat-tery without removing it. If you have a single-bay charger, this method also allows you to use the badge while the battery is charging:NOTE: If you want to use the badge while it is charging, but you find that you are logged out when you put the badge in the charger, contact the Vocera administrator.
44 ··· Caring for the BadgeCleaning the BadgeTo clean a Vocera badge, use a soft, damp cloth or disinfectant wipe. Do not immerse the badge in water: the badge speaker, microphone, and battery pack are not watertight. Strong detergents or abrasive cleaners can damage the badge’s finish.
The User Console ··· 45The User ConsoleThe User Console is a browser-based application that you can use to customize your personal information and some of the settings for your badge. Not all institutions will allow access to the User Console. If yours does, the Vocera administrator will give you the URL (web address) of the console, and will either give you login information, or will tell you to use the Register button to create your own login information.When you log in to the User Console, you see the Personal Information screen:.Other links allow you to • Customize announcement settings for your badge.• Specify call blocking or call forwarding options (which you can also do with voice commands - see “Forwarding Calls” and “Blocking and Accepting Calls” on page 29).• Create Buddies. A buddy is person who you call by a nickname when you give a command to the Genie. In addition to the nick-name, which is required, you can assign a special ring tone and give the buddy VIP status, which allows you to be contacted even when you block calls or put the badge in Do Not Disturb mode. You can have buddies who are badge users, and you can have Outside Buddies to whom you can send email from your badge.
46 ··· The User Console• Send text messages to other badges. The text message screen looks like this:• Create, modify, and delete groups. This requires additional permission from the Vocera administrator beyond access to the user console.The User Console has online help for each screen, which you can view by clicking the button. Documentation in Adobe Acrobat (.pdf) for-mat is also available from the Vocera administrator.
Troubleshooting ··· 47TroubleshootingThe Genie Has Trouble Understanding YouThe Vocera system is designed to make it as easy as possible for you to communicate using voice commands. If the Genie does not appear to understand you, it may be due to one of the following:• Did you wait for the Genie to answer before giving a command?If you press the Call button and begin speaking immediately, your command will not be recognized. You must wait for the Genie to greet you before you give a command. (The Genie will say “Vocera” or will play a tone, or both, depending on your badge setting.)• Did you say the command in the proper format?The Genie recognizes commands in the format verb-noun. If you get into the habit of saying the command first, and then giving the details, you will find it very easy to communicate through your badge. Examples:“Call Jim Olsen.”“Record a greeting.”“Block all calls”“Play old messages.”• Is the problem that the Genie doesn’t understand “yes” or “no”?Sometimes, when the Genie gives a prompt that requires a “yes” or “no” answer (“Should I save that message?” for example), the Genie will not “hear” you if you answer too quickly. Try counting to one and then answering.• Does the Genie have trouble recognizing a name?You must include both the first and last names of the person you are trying to contact. If you think the Genie doesn’t recognize a name because of the way you pronounce it, you can “train” the Genie to understand you. See “You can use any of the following commands to get information about the current state of your badge” on page 35 for instructions.
48 ··· TroubleshootingYour Badge Is “Beeping” or “Chirping”The Vocera Administrator can program your badge to issue alerts when your badge goes out of the range of the wireless network, your battery is low, you receive a text message, and/or you receive a voice message. To find out why a particular alert tone is being played, check the indica-tor light on the top of the badge, and the badge display:• If the indicator light is flashing a slow red, and the badge display shows a low signal strength, it means that your badge is out of the signal range of the wireless network. You will also see the message “Searching for Access Points” on the display. If the alert tone starts and stops as you move slightly, it means that you are at a location where the wireless network coverage begins.• If the indicator light is flashing a fast red, and the badge display shows a low battery level, it is time to recharge the battery.• If the indicator light is blinking a fast green, you have new text or voice messages. Icons on the badge display will show whether the new message(s) are voice, or text, or both.The Vocera administrator can disable or enable any of these alert tones, and can choose a setting to turn off alerts when the badge is in Do Not Disturb mode.Strong Signal Weak Signal No SignalFully Charged Partially Used EmptyNew Voice MessageNew Text Message
Troubleshooting ··· 49Your Badge Keeps ResettingIf you ignore the low battery signals and alerts long enough, the battery level will get so low that the badge will reset in an attempt to restore normal operating conditions. Recharge your battery.The Badge Logs Out When Placed in the ChargerThis behavior is controlled by a badge setting. If you want to use your badge while it is in a single-bay charger, contact the Vocera administra-tor. The multi-chargers do not have cutouts for the badge speaker, so you cannot use the badge while it is charging in a multi-charger.You Hear a “Busy Signal” When You Press the Call ButtonAll communications with the Genie go through voice recognition ports. If you hear a busy signal, it means that all these ports are in use. Wait a short time and try again.
50 ··· Troubleshooting
License and Sales Agreement ··· 51License and Sales AgreementYOU WILL NOT BE ABLE TO INSTALL AND USE THIS PRODUCT UNLESS YOU AGREE TO THESE PROVISIONS. RETURN THE PROD-UCT PROMPTLY FOR A REFUND IF YOU DO NOT AGREE.Introduction. This Agreement sets forth the provisions under which Vocera Communications, Inc. (“Vocera”) is willing to sell to you its communication badge product, con-sisting of a wireless unit and a single-bay or eight-bay charger (“Badge”) and other accessories (e.g., clips, lan-yards, etc.) (“Accessories”) and license you to use certain associated software (“Software”). License. Vocera grants you, a single business entity, the non-exclusive right to install, access, run, or interact with (“Use”) the Software solely in conjunction with a Badge, for your internal business purposes, and sub-ject to the restrictions below. Vocera may, in its sole discretion, make avail-able future updates or upgrades to the Software, each of which is also Software subject hereto. All patent rights, copyrights and other intellec-tual property rights in the Software are retained by Licensor and its direct and indirect suppliers and licensors (“Licensors”). Restrictions. The Software may not be Used (a) on or from any platform other than a Badge; (b) so as to cir-cumvent any technological measure provided by Licensor from time to time to control access to or limit use of the Software; or (c) other than as contemplated by its documentation. The Badge and Software may not be imported or exported into any juris-diction except in compliance with all applicable laws of the United States and such jurisdiction. The Software may not be rented, leased or lent to third parties (except that a Badge and the corresponding Software may be transferred to a third party who has agreed in writing to be bound hereby. You may not copy all or any part of the Software or attempt, encourage or permit any third party to modify, adapt, make derivative works from, reverse engineer, reverse compile, dis-assemble or decompile the Software or any portion thereof except and only to the extent that such activity is expressly permitted by law notwith-standing this limitation. You may not modify or copy the Software. You agree to retain all product identifica-tion, copyright and other proprietary notices of Vocera and Licensors. Your rights are only as expressly stated herein. Violation of any of the foregoing is a material breach hereof. Vocera may immediately terminate your rights if you vio-late the provisions hereof.Limited Warranty. Vocera warrants that the Badge and Software con-forms substantially to Vocera's stan-dard published specifications and is free from defects in materials and workmanship for One (1) year from purchase. Vocera further warrants that Accessories are free from defects in materials and workmanship for Thirty (30) days from purchase. This limited warranty extends only to the original buyer/user of the badge. You may provide written notice that any of the foregoing are not as warranted by contacting the reseller from whom you purchased the defective compo-nent no later than ten (10) days fol-lowing expiration of the applicable
52 ··· License and Sales Agreementwarranty period. As your sole and exclusive remedy, the defective com-ponent will be repaired or replaced or, if Vocera determines that is not practical, refunded the price you paid for the original. (Any replacement will be either new or the cosmetic and functional equivalent.). The obliga-tions hereunder are conditioned upon the return of affected product in accordance with Vocera's or its resellers then-current Return Mate-rial Authorization (RMA) procedures. NEITHER VOCERA NOR ITS LICEN-SORS MAKE ANY OTHER WAR-RANTY, EXPRESS, IMPLIED OR STATUTORY. LICENSOR AND ITS LICENSORS DISCLAIM ALL WARRAN-TIES OF FITNESS FOR PARTICULAR PURPOSE, MERCHANTABILITY AND NON-INFRINGEMENT.Limited Warranty Restrictions. This warranty does not apply and is void with respect to (a) cosmetic damage, (b) product that has been improperly installed or maintained, (c) cost of any installation or deinstalla-tion, (d) equipment or components not manufactured by Vocera, (e) fail-ures or defects caused by misuse, abuse, accidents, physical damage, abnormal operation, improper han-dling and storage, neglect, alter-ations, problems caused by your local area network (e.g., coverage), expo-sure to fire, water or excessive mois-ture or dampness, floods, or extreme changes in climate or temperature, acts of God, riots, spills of food or liq-uids, or other circumstances beyond the reasonable control of Vocera or its reseller, (f) products from which warranty stickers, electronic serial numbers and/or serial label have been removed, altered or rendered illegible, (g) signal reception problems not caused by defect in material or workmanship), (h) badges operated outside published maximum ratings, (i) performance of Badge when used in combination with other products or equipment not manufactured, approved by or supplied by Vocera, (j) any Badges which have been opened, repaired, modified or altered by any-one other than Vocera or a Vocera authorized service center, (k) Accesso-ries and materials subject to normal wear and tear. Limit of Liability. Vocera's Licensors disclaim all liability to you. Vocera shall not be liable for direct damages exceeding the price paid by you for a defective component or for special, incidental, consequential or indirect damages, even if advised in advance of the potential thereof.U.S. Government Users. The Soft-ware is a “commercial item” as defined at 48 C.F.R. 2.101, consisting of “commercial computer software” and “commercial computer software documentation” as such terms are used in 48 C.F.R. 12.212. Under 48 C.F.R. 12.212 and 48 C.F.R. 227.7202-1 to 227.7202-4, U.S. Government Users acquire the Soft-ware only with the rights set forth therein.Third Party Licensors. This Agree-ment may be accompanied by differ-ing or additional provisions applicable to portions of the Software provided by one or more Licensors (“Licensor Provisions”). User acknowledges and agrees that its Use of such portions of the Software is subject to the Licen-sor Provisions.
Specifications and Compliance Statements ··· 53Specifications and Compliance StatementsSystem SpecificationsBadge SpecificationsNetwork SpecificationsDimensions 4.2 x 1.4 x .6 in. (10.6 x 3.5 x 1.5 cm)Weight 1.6 oz. (46.5 g), with standard battery packLED Indicators Two Indicators: single and two-colorLCD Supports 4 lines of text14 characters per lineControls Call buttonHold/Do Not Disturb buttonVolume/Menu Selection buttonsHeadset Support 2.5 mm gold plated jackCompatible with Plantronics M170 and M205 headsetsNetwork Standard IEEE 802.11bFrequency Band 2400-2483.4 MHzData Rates Supported 1, 2, 5.5 and 11 MbpsWireless Medium Direct Sequence Spread Spectrum (DSSS)Media Access Protocol Carrier sense multiple access with collision avoidance (CSMA/CA)Modulation DBPSK@ 1 Mbps DQPSK@ 2 Mbps CCK @ 5.5 and 11 Mbps
54 ··· Specifications and Compliance StatementsServer SpecificationsElectrical SpecificationsOperating Channels 11 channels (U.S., Canada), 3 non-overlappingRoaming IEEE 802.11b compliant Encryption 64-bit and 128-bit WEPOperating Systems Supported Microsoft Windows 2000 Professional and Windows 2000 ServerBadge Configurability Assignment of SSID Dynamic and static assignment of IP addressesRF Output Power +17 dBm typicalRF Receive Sensitivity -75 dBm at 11 MbpsMicrophone Frequency Range 350 Hz to 3.75 KHzMicrophone Directionality Unidirectional cardioid responseSpeaker Frequency Range 950 Hz to 3.75 KHzPeak Speaker Loudness 75 dBSpl at 25 cmBatteriesStandard Battery Lithium Ion, 660 mAh typicalHigh Capacity Lithium Ion, 900 mAh typicalBattery LifeStandard 2.5 hours of talk time, 25 hours of standby timeHigh Capacity 3.0 hours of talk time, 32 hours of standby time
Specifications and Compliance Statements ··· 55Environmental SpecificationsRegulatory CertificationsFederal Communications System (FCC)This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:1. This device may not cause harmful interference.2. This device must accept any interference received, including inter-ference that may cause undesired operation.Industry Canada StatementThis Class B digital apparatus complies with Canadian ICES-003.Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.This device complies with Industry Canada RSS-210 standard. To prevent radio interference to the licensed service, this device is intended to be operated indoors and away from windows to provide maximum shield-ing.Operating SpecificationsTemperature Range 32° to 104° F (0° to 40° C)Humidity Range 5% to 95% relative humidityStorage SpecificationsTemperature Range -4° to 149° F (-20° to 65° C)Humidity Range 5% to 95% relative humidityRF Certifications FCC Part 15.247, Class BIndustry Canada RSS-210Safety Certifications UL 60950CSA 22.2950
56 ··· Specifications and Compliance StatementsBadge Operation and EME ExposureTHIS BADGE MEETS THE GOVERNMENT’S REQUIREMENTS FOR EXPOSURE TO RADIO WAVES.You wireless badge is a radio transmitter and receiver. It is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission of the U.S. Government. These limits are part of the comprehensive guidelines and establish permitted levels of RF energy for the general population. The guidelines are based on standards that were developed by independent scientific organizations through periodic and thorough evaluation of scientific studies. The standards include a substantial safety margin designed to assure the safety of all persons, regardless of age and health.The exposure standard for wireless communications devices employs a unit of measurement known as the Specific Absorption Rate, or SAR. The SAR limit set by the FCC is 1.6W/kg. Tests for SAR are conducted using standard operating positions specified by the FCC with the device transmitting at its highest certified power level in all tested frequency bands. The standard incorporates a substantial margin of safety to give additional protection for the public and to account for any variations of measurement. Although the SAR is determined at the highest certified power level, the actual SAR level of the badge while operating can be well below the maximum value. This is because the badge is designed to operate at multiple power levels so as to use only the power required to reach the network. In general, the closer you are to an access point, the lower the power output.Before a badge is available for sale to the public, it must be tested and certified to the FCC that it does not exceed the limit established by the government-adopted requirement for safe exposure. The tests are per-formed in positions and locations (e.g., at the ear and worn on the body) as required by the FCC. The highest SAR value for this badge when tested for use at the ear is 0.334 W/kg and when worn on the body, as describe in this User Guide, is 0.043 W/kg. (Body-worn mea-surements differ, depending upon available accessories and FCC requirements.) While there may be differences between the SAR levels at various positions, they all meet the government requirements for safe exposure. Keep a 2.5 cm seperation from body when badge uses holster or clip.
Specifications and Compliance Statements ··· 57The FCC has granted an Equipment Authorization for this device with all reported SAR levels evaluated as in compliance with the FCC RF emis-sions guidelines. SAR information on this badge is on file with the FCC and can be found under the Display of Grant section of http://www.fcc.gove/oet/fccid.Body-Worn OperationWhen wearing the Vocera badge, always use a Vocera Communica-tions-supplied or approved lanyard, pocket clip, universal clip, or holster to ensure compliance with FCC RF exposure guidelines.Antenna CareUse only the supplied internal antenna. Unauthorized antennas, modifications, or attachments could damage the badge and may violate FCC regulations.Electronic DevicesMost modern electronic equipment is shielded from RF signals. How-ever, certain electronic equipment may not be shielded against the RF signals from your badge.PacemakersThe Health Industry Manufacturer’s Association recommends that a min-imum separation of six inches be maintained between a handheld wire-less communications device and a pacemaker to avoid potential interference with the pacemaker. These recommendations are consistent with the independent research by and recommendations of Wireless TEchnology Research.Persons with pacemakers• Should ALWAYS keep the badge more than six inches from their pacemaker when the badge is turned ON.• Should ONLY use the badge when wearing it on a belt, using a Vocera holster and approved headset.
58 ··· Specifications and Compliance Statements• If you have any reason to suspect that interference is taking place, turn the badge OFF immediately. To turn the badge off, depress the Call button for 5 seconds, or remove the battery.Other Medical DevicesIf you use any other personal medical devices, consult the manufacturer of your device to determine if it is adequately shielded from external RF energy. You physician may be able to assist you in obtaining this infor-mation.Turn your badge OFF in health care facilities when any regulations posted in these areas instruct you to do so. Hospitals or health care facil-ities may be using equipment that could be sensitive to external RF energy.Potentially Unsafe AreasPosted facilities - Turn your badge OFF in any facility when posted notices require you to do so.Potentially explosive atmospheres - Turn your badge OFF when you are in any area with a potentially explosive atmosphere. Obey all signs and instructions. Sparks in such areas could cause an explosion or fire, resulting in bodily injury or death.Areas with a potential explosive atmosphere are often, but not always, clearly marked. They include:• Fueling areas• Transfer or storage facilities for fuel or chemicals• Equipment using liquefied petroleum gas, such as propane or butane• Areas where the air contains chemicals or particles such as grain, dust, or metal powders
Index ··· 59AAccepting callsvoice commands 29Access pointrelationship to locations 10Searching for Access Points mes-sage 12Answering calls 22Auto Answer for Incoming Calls 22BBadge operationadjusting the volume 13answering calls 22battery disposal ivcall waiting 23calling groups 21calling other badges 20, 21cleaning 14, 44conference calls 30ending a call 23holding a call 23logging in 19safety information iiisafety recommendations 56Batterydisposal iv, 17removing from the badge 15, 42replacing 16, 43safety information ivspecifications 54Battery chargerindicators 41safety information iiiusing 42Beginning a call 19Blocking callsvoice commands 29Buddiescalling 20CCall waiting 23Callsaccepting 29answering 22blocking 29call waiting 23calling groups 21calling other users 20, 21conference calls 30ending 23forwarding 29holding 23starting 19Cleaning the badge 14, 44Commands - see “Voice commands”Compliance statements 55Conference calls 30DDeletinggreeting 20learned names 21text messages 39voice messages 25Do Not Disturb 24VIP status effect 24EEmail messagessaving and deleting 39sending from a badge 37sending to a badge 38viewing on a badge 38EME exposure guidelines 56Ending calls 23FFCC statement 55Forwarding calls 29GGeniesummoning 19training 21GlossaryIndex
Index60 ··· Indexbuddy 45Genie 1outside buddy 45text message 46User Console 45Vocera server 1Greetingpersonal 20Groupscalling 21recording name prompts for 33HHold/DND buttonalternative voice commands 29holding calls with 23Holding a call 23IIndustry Canada Statement 55LLearning a name 21License and Sales agreement 51Logging In and Outbadge 19MMessagesplaying, saving, deleting 25recording and sending 24saving and deleting text messages39text message limits 39NNamegroup name prompts 33recording 20PPlaying a message 25RRecording a namegroup prompts 33training the Genie 21your name 20Recording messages 24Regulatory statements 55SSafety informationbadge and charger iiibattery ivSafety recommendationsEME emissions 56Savingemail and console messages 39voice messages 25Sending messages 24Shared badges 19Sound level 13Speech recognitiontraining the Genie 21Starting a call 19Supervised conference calls 31TTermsbuddy 45Genie 1outside buddy 45text message 46User Console 45Vocera server 1Text messagesaving and deleting 39viewing on a badge 38Troubleshooting 47UUnlearning a name 21Unsupervised conference calls 31
IndexIndex ··· 61VVoice commandsaccepting calls 29answering calls 22blocking calls 29conference calls 30forwarding calls 29general guidelines 47making calls 20, 21sending messages 24training the Genie 21Voice email 37Voice messagesplaying, saving, deleting 25recording and sending 24Voice recognition - see “Speech rec-ognition”Volume, adjusting 13
Index62 ··· Index
Command Reference ··· 63Command ReferenceSummon/Dismiss the GenieLog In/OutRecord Your Name and GreetingBasic CallsAction Recommended CommandsSummon the Genie Press the Call button. Wait for the Genie to answer.Dismiss the Genie Goodbye (or press the Call button)Action Recommended Commands Log in Log me in as John Smith.Log out Log me out.Action Recommended Commands Record your name Record my name.Record your greeting Record my greeting.Play your greeting Play my greeting.Erase your greeting Erase my greeting.Delete my greeting.Action Recommended CommandsCall another badge user or group memberCall John Smith.Call Tech Support.Broadcast a mes-sage to a group Send a message to Tech Support.
64 ··· Command ReferenceVoice MessagesCall Blocking/AcceptingAction Recommended Commands Send a message to a badge user, group, or buddyRecord a message for John Smith.Record a message for Tech Support.Record a message for my assistant.Play new messages Play my messages.Play my messages from John Smith.Play my messages from Marketing.Play old (previously played) messages Play my old messages.Play my old messages from John Smith.Play my old messages from Marketing.Commands that are accepted during message playRepeatSaveNextDeleteDelete messages without playing the message queueDelete all messages.Delete messages from John Smith.Delete messages from Tech Support.Action Recommended CommandsBlock calls Block all calls.Block all calls except from John Smith.Block all calls except from Tech Support.Accept calls Accept all calls.Accept all calls except from John Smith.Accept all calls except from Tech Support.Find out who is cur-rently blocked from calling your badgeWho is blocked?

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