Vocera Communications B2000 Vocera 802.11 badge User Manual UserGuide

Vocera Communications Vocera 802.11 badge UserGuide

Manual

Vocera User GuideVersion 2.0
ii ··· Copyrights and TrademarksCopyright © 2002-2003 Vocera Communications, Inc. All rights reserved.Vocera® is a registered trademark of Vocera Communications, Inc.This product includes software whose copyright is owned by MySQL AB. MySQL™ is a trademark of MySQL AB in the USA.This product includes software developed by the Apache Software Foundation (http://www.apache.org).ACELP® and VoiceAge are either registered trademark or trademark of VoiceAge Corporation in the United States and/or other countries and used under license from VoiceAge Corporation. The ACELP® (*) codec in this product is used under license from VoiceAge Corporation. Copy-right © 2002-2003 Voice Age Corporation. All rights reserved.Java and all Java-based marks are trademarks or registered trademarks of Sun Microsystems, Inc. in the United States and other countries.Nuance, Nuance Verifier, Nuance Vocalizer, and Nuance Voice Platform are trademarks or registered trademarks of Nuance Communications, Inc.Microsoft® Windows®, Windows 2000®, Windows XP®, and Microsoft® Internet Explorer are registered trademarks of Microsoft Corporation in the United States and/or other countries.All other trademarks, service marks, registered trademarks, or registered service marks are the property of their respective owner/s. All other brands and/or product names are the trademarks (or registered trade-marks) and property of their respective owner/s.Vocera Communications, Inc.www.vocera.comtel :: +1 408 790 4100fax :: +1 408 790 4101Part No. :: 930-00529 rev E, 7-October-2003
What’s New ··· iiiWhat’s NewVocera 2.0 provides numerous improvements over the previous version of Vocera. This chapter summarizes the changes to the voice commands you can use with badges.Vocera 2.0 provides the following new features and enhancements for voice commands:• Urgent calls, broadcasts, and conferencing commands let you break through to all recipients, regardless of what they are doing at the time. See Issuing Urgent Commands on page 47.• Commands to let group managers add users to a group, remove users from a group, and record name prompts for groups. In version 2.0, only group managers and system administrators can record name prompts for a group. See Commands for Group Managers on page 53.• New voice commands let you control whether the badge automati-cally answers incoming calls or whether it asks if you can take a call before connecting it. See Using the Auto Answer Commands on page 37.• Commands to call people or places your system administrator sets up as address book entries. You can also use other related voice commands with address book entries. See Calling an Address Book Entry or Buddy on page 40.
iv ··· Vocera User Guide
Important Safety Instructions ··· vImportant Safety InstructionsThe Vocera badge (including its battery component) and the Vocera battery charger are electronic devices. Care appropriate to the use of any electronic device should be taken in using the badge and the battery charger in order to avoid possible injury (such as from shock) and damage (such as from fire). In addition, the Vocera badge is a wireless communication device and works by generating radio frequency (RF) signals. These sig-nals, although generally lower in strength than a typical cell phone, can interfere with other electronic devices that are not appropriately shielded against RF. If the Vocera badge will be used in proximity to sensitive electronic devices for which inter-ference could result in serious consequences (for example, a heart pacemaker), you must consult with the manufacturer of that device in order to determine the operating safety of the Vocera badge.In order to foster comfortable use of the badge and avoid damage to hearing, do not bring the speaker within close proximity of the ear while the badge is powered on.References below to the “badge” refer to the Vocera badge, including its battery component. References to the “product” refer to the badge and the Vocera battery charger.In addition to other basic safety precautions appropriate to the use of electronic, wireless devices, please follow the safety and use instructions below.Badge and Battery Charger Safety1. Read, understand, and follow all warnings and instructions in the product documentation and on the product itself.2. To reduce the risk of electric shock, do not disassemble any part of the product. Take the badge or charger to qualified service person-nel when service or repair work is required. Opening or removing covers may expose you to dangerous voltages or other risks. Incor-rect reassembly can cause electric shock when you use the product again.
vi ··· Vocera User Guide3. Do not put anything other than a Vocera badge or Vocera battery into a charger slot, as other objects may touch dangerous voltage points or short out parts, which could result in fire or electric shock.4. Do not place the product on an unstable surface, as a fall may cause serious damage to the product. 5. Never place the badge or charger near or over a radiator or heat register. Do not operate the charger in a cabinet or other enclosure unless proper ventilation is provided.6. Do not position the badge or battery charger near water; for exam-ple, near a sink, wash bowl, or toilet. Do not spill liquid of any kind on the product. Doing so may short out parts, causing damage to the product and creating the risk of fire or electric shock.7. Take the badge or charger to a qualified service provider in these circumstances:• If liquid has been spilled into the badge or charger, or if rain or water have touched the badge or charger. • If the badge or charger does not operate normally after you fol-low the operating instructions.• If the badge or charger has been dropped or damaged.• If the badge or charger exhibits a distinct degradation in perfor-mance.• If the power cord or plug on the charger is damaged or frayed.8. Unplug the charger from the wall outlet before cleaning. To clean the badge or charger, wipe with a damp cloth. Do not use liquid cleaners or aerosol cleaners. 9. Use the battery charger indoors only.10. Do not allow anything to rest on the charger's power cord. Do not locate the charger where the cord may be damaged or where the cord may cause someone to trip. Keep the power cord away from operating machinery.11. Do not overload outlets or extension cords, because this may cause a fire or electrical shock.
Important Safety Instructions ··· vii12. Operate the charger only with a Vocera-approved power adapter.Utilisez le chargeur seulement avec un adaptateur de puissance approuvé par Vocera.Additional Instructions Related to Battery Safety1. Use only the batteries supplied with the product or Vocera-approved replacements.2. Do not use the battery to power any device other than a Vocera badge.3. Charge the battery only in a Vocera charger and according to the instructions in Charging the Battery on page 59. These instructions are also included with the charger.4. Do not charge the battery in a place where static electricity is gener-ated nor let the battery touch something that is statically charged.5. The battery can be stored at temperatures between –4° F and 104° F (between –20° C and 40° C), and can be charged or operated at temperatures between 32° F and 104° F (between 0° C and 40° C). 6. Do not put the battery into a microwave oven, conventional oven, dryer, or high-pressure container, nor dispose of the battery in a fire. Under these conditions, the battery may explode.7. Do not open or puncture the battery nor subject the battery to strong physical shock.8. Stop using the battery if it exhibits abnormal heat, odor, color, deformation, or is in an abnormal condition.9. If you detect leakage or a foul odor, it is especially important to keep the battery away from fire. If battery liquid leaks onto your skin or clothes, wash well with clean water immediately. If liquid leaking from the battery gets into your eyes, do not rub your eyes. Rinse your eyes well with clean water, and consult a doctor immediately.10. Handle batteries with care to avoid shorting the battery with con-ducting materials, such as rings, bracelets, and keys. The battery may overheat and could burn you.
viii ··· Vocera User Guide11. After the battery has reached the end of its useful life, we recom-mend recycling the materials at a recycling center in your commu-nity. If you choose to dispose of the batteries, consult the regulations that are in force in your locale.12. When recycling or discarding the battery, make it nonconductive by applying vinyl tape to the terminals located on the edges of the battery, at the sides.ATTENTION: IL Y A DANGER D'EXPLOSION S'IL Y A REMPLACE-MENT INCORRECT DE LA BATTERIE, REMPLACER UNIQUEMENT AVEC UNE BATTERIE DU MÊME TYPE OU D'UN TYPE ÉQUIVALENT RECOMMANDÉ PAR LE CONSTRUCTEUR. METTRE AU REBUT LES BATTERIES USAGÉES CONFORMÉMENT AUX INSTRUCTIONS DU FABRICANT.Important Information About Use in Certain Areas1. Turn your badge OFF in facilities when any posted notices instruct you to turn off all devices that emit a radio frequency. In parts of certain facilities, such as hospitals or health care facilities, equip-ment may be in use that could be sensitive to external RF energy.2. If you have any reason to suspect that the badge is interfering with sensitive equipment, turn the badge OFF immediately. To turn the badge OFF, depress the Call button for 5 seconds or remove the battery.3. Turn your badge OFF and do not use the charger when you are in any area with potentially explosive materials in the atmosphere. Sparks in such areas could cause an explosion or fire, resulting in bodily injury or death. Areas with potentially explosive atmospheres include, for example: fueling areas; transfer or storage facilities for fuel or chemicals; facilities with equipment using liquefied petro-leum gas, such as propane or butane; and areas where the air con-tains chemicals or particles, such as grain, dust, or metal powders.
Table of Contents ··· ixTable of ContentsWhat’s New . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iiiImportant Safety Instructions . . . . . . . . . . . . . . . . . . . . . . .vBadge and Battery Charger Safety . . . . . . . . . . . . . . . . . . .vAdditional Instructions Related to Battery Safety . . . . . . . . viiImportant Information About Use in Certain Areas . . . . . viiiWelcome to Vocera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15Features of Your Badge . . . . . . . . . . . . . . . . . . . . . . . . . . . .17Call Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Hold/DND Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Microphone and Speaker . . . . . . . . . . . . . . . . . . . . . . . . 19Headset Jack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Menu Selection Buttons . . . . . . . . . . . . . . . . . . . . . . . . . 19Volume Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Indicator Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Alert Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Basic Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27Logging In and Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Recording Names and Greetings . . . . . . . . . . . . . . . . . . . 28Calling Other Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Calling a Member of a Group . . . . . . . . . . . . . . . . . . . . . 29Broadcasting to a Group . . . . . . . . . . . . . . . . . . . . . . . . . 30Training the Genie . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Ending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Using Buttons to Answer “Yes” or “No” . . . . . . . . . . . . 32Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Putting a Caller on Hold and Releasing the Hold . . . . . . . 32Using Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Sending a Voice Message . . . . . . . . . . . . . . . . . . . . . . . . 33Playing, Saving, and Erasing Voice Messages . . . . . . . . . 34Commands You Can Use During Message Play . . . . . . . . 36Using the Auto Answer Commands . . . . . . . . . . . . . . . . 37
x ··· Vocera User GuideAdvanced Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39Calling Telephone Numbers . . . . . . . . . . . . . . . . . . . . . . .39Calling an Address Book Entry or Buddy . . . . . . . . . . . . . .40Recording Your Voiceprint . . . . . . . . . . . . . . . . . . . . . . . .41Blocking and Accepting Calls . . . . . . . . . . . . . . . . . . . . . .42Forwarding Your Calls . . . . . . . . . . . . . . . . . . . . . . . . . . .43Placing a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . .44Issuing Urgent Commands . . . . . . . . . . . . . . . . . . . . . . . .47Joining or Leaving a Group . . . . . . . . . . . . . . . . . . . . . . . .48Locating a Badge User or Group Member . . . . . . . . . . . . .50Getting Other Information . . . . . . . . . . . . . . . . . . . . . . . .51Commands for Group Managers . . . . . . . . . . . . . . . . . . . . 53Adding and Removing Group Members . . . . . . . . . . . . . .54Recording Name Prompts for a Group . . . . . . . . . . . . . . .55Maintaining Your Badge . . . . . . . . . . . . . . . . . . . . . . . . . . . 57When to Charge the Battery . . . . . . . . . . . . . . . . . . . . . .57Preparing the Charger . . . . . . . . . . . . . . . . . . . . . . . . . . .58Charging the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . .59Cleaning the Badge . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62Voice and Text Email Messages . . . . . . . . . . . . . . . . . . . . . 63Sending a Voice Email From a Badge . . . . . . . . . . . . . . . .63Sending a Text Email to a Badge . . . . . . . . . . . . . . . . . . .64Reading Text Messages . . . . . . . . . . . . . . . . . . . . . . . . . .65The User Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . 69End User Sales Agreement . . . . . . . . . . . . . . . . . . . . . . . . . 73End User Sales Agreement (United States):Vocera Communication Badge Components . . . . . . . . . .73End User License Agreement . . . . . . . . . . . . . . . . . . . . . . . 75End User License Agreement (United States):Vocera Software and Documentation . . . . . . . . . . . . . . . .75
Table of Contents ··· xiSpecifications and Regulatory Notices . . . . . . . . . . . . . . .79System Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . 79Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80Command Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83Summon and Dismiss the Genie . . . . . . . . . . . . . . . . . . . 83Log In and Log Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83Record Your Name, Greeting, and Voiceprint . . . . . . . . . 83Call a User or Group Member . . . . . . . . . . . . . . . . . . . . . 84Dial a Telephone Number . . . . . . . . . . . . . . . . . . . . . . . . 84Place a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . 85Initiate a Broadcast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86Forward a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86Transfer a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86Listen to and Leave Voice Messages . . . . . . . . . . . . . . . . 87Block and Accept Calls . . . . . . . . . . . . . . . . . . . . . . . . . . 88Locate Users and Groups . . . . . . . . . . . . . . . . . . . . . . . . 88Work with your own Groups . . . . . . . . . . . . . . . . . . . . . 89Manage Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
xii ··· Vocera User Guide
Welcome to Vocera ··· 13Welcome to VoceraYour new Vocera badge provides fast, simple, person-to-person communication over your company’s wireless network. You don’t need to memorize a number, and you don’t need to page someone and wait for a response. Using voice commands, Vocera instantly connects you to the people you need to reach, reducing phone tag, overhead paging, and physically searching for a person. It also gives you the freedom to be mobile, even when you are expecting an important call.Your badge has a built-in speaker, microphone, and radio, plus a display that shows caller ID and messages. Attachment options included with the badge allow hands-free operation. Vocera badges communicate through your in-house wireless local area network (WLAN). This design permits people to reach you even in areas where cellular phones experience what people call dead spots. Also, since badges transmit and receive calls in a different frequency range than cellular phones, you can use a Vocera badge in areas where cellular phones are prohibited because of concerns about interference with other equipment.A central computer, the Vocera server, controls all badge communica-tions. As you use your badge, you are prompted by the Genie, which is the voice interface to the server. The Genie recognizes simple com-mands in verb-noun format. For example:“Call Charles Jones.”“Record a message for Tech Support.”“Block all calls.”Because you use voice commands, the Vocera system is easy to learn, so you can start using your badge immediately.
14 ··· Vocera User GuideThis guide describes how to use and care for your badge:• Before you use your badge for the first time, read Important Safety Instructions on page v. •Getting Started on page 15 tells you how to attach the lanyard, pocket clip, or universal clip; install the battery; log in; and adjust the volume on your badge.•Features of Your Badge on page 17 describes the features of your badge and explains how to use the buttons and badge display menus.•Basic Calling on page 27 gives you instructions for using the most common calling and message features.•Advanced Commands on page 39 describes more complex operations, such as conference calls, and explains commands that are available only if your system administrator grants certain permissions on the Vocera server.•Maintaining Your Badge on page 57 describes how to charge the battery and clean the badge.•Voice and Text Email Messages on page 63 tells you how to send email messages to and from a badge. It also gives instructions on how to view text messages on the badge display.•The User Console on page 67 provides a brief introduction to the User Console, which is a browser-based application you can use to customize the features of your badge, send text messages, and forward your calls.•Frequently Asked Questions on page 69 tells you how to diagnose and correct simple problems.•End User Sales Agreement on page 73 defines the terms under which the badge and its associated components may be used.•End User License Agreement on page 75 defines the terms under which the server software and the software running on the badge may be used.•Specifications and Regulatory Notices on page 79 gives badge specifications and regulatory information.•Command Reference, at the back of this guide, lists the most commonly used commands.
Getting Started ··· 15Getting StartedIf this is the first time you are using a Vocera badge, you can get started right away by following these simple steps:1. Charge the battery, if necessary.New batteries must be charged before use. If the badge has already been used by someone else, check the battery level indicator on the badge display to make sure the battery has sufficient power.See Maintaining Your Badge on page 57 for other ways to determine whether the battery needs charging and for instructions on how to charge the battery with or without the badge.2. Choose the lanyard, pocket clip, or universal clip attachment, and connect it to the badge. Attachments need to be connected prior to battery installation.3. Install the battery. To do this, slide the holes in the top of the battery over the small pegs at the top of the badge’s battery compartment, and then press down gently to seat the battery. Lanyard Pocket Clip Universal ClipLanyard Pocket Clip Universal Clip
16 ··· Vocera User GuideThe badge will begin a startup sequence. Wait until the badge display reads Logged Out or shows someone’s name.4. Put the badge on, and make sure it is in the proper position.To get the best possible speech recognition, the microphone on the top of the badge should point toward your mouth and should be 6 to 12 inches (15 to 30 centimeters) from your mouth.5. Log in: Press the Call button and wait for the Genie to answer.If the Genie asks for your name, say your first and last names.If the Genie answers by saying “Vocera” or by playing a tone, say “Log me in as your first and last name” (for example, “Log me in as John Smith”).6. Record your name: Press the Call button, wait for the Genie to answer, and then say “Record my name.”The Genie will prompt you to record your name. If you do not record your name, the Vocera system uses speech synthesis to say your name.7. Adjust the volume on the badge, if necessary. (See Volume Adjust-ment on page 23).Your badge is now ready to use. You can press the Call button at any time, wait for the Genie to answer, and then give the Genie a voice command, such as:“Call Jim Olsen.”“Record my greeting.”“Play my messages.”See Basic Calling on page 27 and Advanced Commands on page 39 for more information about Vocera commands.Lanyard Pocket Clip Universal Clip6 to 12 inches (15 to 30 cm)
Features of Your Badge ··· 17Features of Your BadgeThe design of the Vocera badge is simple, so you can communicate quickly and easily and keep your hands free to do other tasks. The infor-mation in this chapter will help you become familiar with the features of your badge. Speaker Call ButtonHeadset JackFront ViewHold/DND ButtonIndicator LightMicrophoneTop ViewBatteryBattery LatchUp ButtonBadge DisplaySelect ButtonDown ButtonBack View
18 ··· Vocera User GuideCall ButtonPress the Call button to begin and end all voice communications, such as making calls, sending and listening to messages, and recording your name and greeting. The Call button also has these other uses:• The Call button turns the badge on and off. Press and hold the Call button for at least 5 seconds to turn the badge power off. To turn the badge on, press the Call button again.• If the Genie asks you a question that requires a yes or no response, you can press the Call button to answer “yes.”• If you are on a call and you hear a Call Waiting tone, press the Call button to put the current call on hold and connect to the new call. To disconnect from the second call and return to the call on hold, press the Call button again.Hold/DND ButtonThe Hold/DND button places calls on hold and puts the badge in Do Not Disturb (DND) mode:• To hold a call, press the Hold/DND button while the call is in progress. To release the hold, press the button again.While a call is on hold, you can press the Call button to summon the Genie. When the Genie answers, you can call another user, check for new messages, or issue any other command. Once the command has been carried out and the operation is finished, the Genie automatically reconnects you with the person on hold.• To put the badge in Do Not Disturb mode, press the Hold/DND but-ton when no call is in progress. Callers are told that you are unavail-able, and they are invited to leave a message, or else their call is forwarded to another destination if forwarding is active for your badge.A small yellow indicator light on the Hold/DND button blinks when the badge is in Hold or Do Not Disturb mode.
Features of Your Badge ··· 19The Hold/DND button also has these other uses:• Press the Hold/DND button to cancel a command. For example, if you are calling someone, leaving a message, or recording your name and you change your mind, press Hold/DND to cancel the action.• If the Genie asks you a question that requires a yes or no response, press the Hold/DND button to answer “no.” (To answer “yes,” use the Call button.)Microphone and SpeakerThe unidirectional design of the microphone enables it to gather and transmit speech, yet minimizes the amount of background noise that is picked up.You can adjust the speaker volume by using the buttons on the left side of the badge. (See Volume Adjustment on page 23.)Headset JackThe headset jack accepts an earphone/microphone-style headset (sold separately) for times when you want more privacy or are working in a noisy environment. The badge’s microphone and speaker operations are suppressed when you attach a headset.Menu Selection ButtonsThe display on the back of the badge shows a series of menu screens that comprise the top level of the menu system. To navigate through the menu system, you use the Up, Select, and Down buttons on the side of the badge: UpSelectDown
20 ··· Vocera User GuideUse the Select button to choose a displayed item. To return to the main screen at any time, press and hold the Select button until the badge beeps.Badge Display MenusIf you press the Up button to scroll through the top-level menu, you see the following choices: Messages, Volume, Power Off, and Info. If you press the Up button once more, the display returns to the main screen. Press the Down button to navigate in the reverse direction.The following sections describe your badge’s display menu choices.Main ScreenThe main screen appears when you turn on the badge. This screen has a status message area with symbols that show you the wireless network signal strength and the battery charge level. In addition, when you have unread text messages, the envelope symbol appears, and when you have unplayed voice messages, the telephone symbol appears, as this illustration shows:Signal StrengthBattery LevelStatus Message AreaUnplayed Voice MessageUnplayed Text Message
Features of Your Badge ··· 21The status message area may show one of the following alerts:MessagesYour badge can display text messages that were sent from email accounts or from the Vocera User Console. When you select Messages, the display shows one subject line for each text message. A closed envelope symbol next to a subject means you have not yet read that message; an open envelope means you have already read that message. See Reading Text Messages on page 65 for more information.VolumeThe Volume control adjusts the sound level of the speaker on your badge. See Volume Adjustment on page 23 for instructions.Status Message MeaningName — not blinking The name of the person who is currently logged in to the Vocera system using this badge.Name — blinking If someone is trying to call you, this shows you the name of the person who is calling. If you are already on a call, this shows the name of the person with whom you are currently speaking.If you are already on a call and you hear the Call Waiting tone, this displays the name of the person who is trying to call you.Vocera Your badge is communicating with the Genie.Logged out No one is logged in with this badge.Searching for Access PointsThe badge is out of network range or is not able to connect with the network. If you are sure you are within range of your network, contact your system administrator.Searching for Server The badge is within network range, but it is not communicating with the Vocera server. See Why does my badge display say “Searching for Server”? on page 71.
22 ··· Vocera User GuidePower OffPower Off turns off all power to the badge and the badge display to preserve the battery charge when you are away from the network. (Press the Call button to turn the power on again.) InfoThe Info feature gives you information about the badge you are using and how it is connected to the network. Most of this information is intended to be used by your system administrator for diagnostic purposes.The Info menu provides the following information:BatteryThe battery strength is given in volts (V). The badge operates cor-rectly when the battery level is 3.5 V or greater.Badge MACThe MAC address is a unique identifier for your badge that the Vocera server uses as the Badge ID.LocationThe name of the location or the physical network address of the access point with which your badge is currently communicating.Badge IPThe Internet Protocol (IP) network address of the badge.Server IPThe IP network address of the Vocera server.VersionThe version of the firmware (internal control programs) that your badge is using.AP MACThe physical network address assigned to the access point to which the badge is currently connected.
Features of Your Badge ··· 23UserThe name of the person who is currently logged in to your network with this badge.Volume AdjustmentTo adjust the volume when you are on a call:Press the Up button as many times as necessary to increase the volume to the level you want. To decrease the volume, use the Down button.To adjust the volume when the badge is idle:1. Turn the badge over, so you can see the display.2. Press the Up button until you see the Volume icon.3. Press the Select button to choose the Volume feature.4. Press the Up button as many times as necessary to increase the vol-ume to the level you prefer, or press the Down button to decrease the volume. The display changes accordingly. 5. Press the Select button to set the new level and return to the main screen.Lowest volume Highest volume
24 ··· Vocera User GuideIndicator LightsThe indicator light on the top of the badge provides message alerts, out-of-network alerts, and low battery warnings. The color and blink rate of the indicator light give you the following information:Note: The Hold/DND button has a yellow indicator light that blinks to remind you that a call is on hold or that you have put the badge in Do Not Disturb mode.Color Blink Rate MeaningGreen Slow Normal operation. No new voice or text messagesFast Normal operation and you have unplayed voice messages or unread text messagesRed Slow Your badge is out of range or is not communicating with the Vocera server. If the badge is out of range, you will see the message “Searching for Access Points” on the badge displayIf the badge is within range but is not connecting to the server, you will see the message “Searching for Server.”Fast The battery needs to be recharged.Solid There is a system error. Contact your system administrator for help.
Features of Your Badge ··· 25Alert TonesAlert tones are controlled by settings on the Vocera server. Your badge may play any or all of the following alert tones:If you are not receiving a warning that you would find useful, or if you do not want to be notified of any of the above conditions, ask your sys-tem administrator to change the settings for your badge. The system administrator can also set an option to disable all alerts when your badge is in Do Not Disturb mode.Tone MeaningOn/Off Network Alert You just moved out of the range of the wireless network, or you just moved into the range of your wireless network.Low Battery Alert Your battery needs to be recharged.Text Message Alert You just received a new text messageVoice Message Alert You just received a new voice message.
26 ··· Vocera User Guide
Basic Calling ··· 27Basic CallingYour Vocera badge provides one-touch communication. To begin any kind of call or to record or play messages, press the Call button on the badge to summon the Vocera Genie. The Genie will answer with a tone, a prompt, or both (depending on the setting that is active for your badge) and will then be ready to accept your voice commands.The following sections describe the most-frequently used voice com-mands, by category. Tables that summarize the commands follow.Logging In and OutYour system administrator may assign a badge to you, or you may share badges with other users.If your badge is assigned only to you, you are logged in all the time. Just press the Call button to begin using the badge.If your organization shares badges, press the Call button on the badge you are using to summon the Genie.• If no one is logged in to the system with the badge, the Genie will greet you and ask you to say your name. Say your first and last name, and you are logged in.• If someone is already logged in with that badge, the Genie will answer with a standard tone or greeting. Say “Log me out,” and wait for the chime to signal that the previous user is logged out. Then press the Call button again to log in.To issue another voice command after you log in, press the Call button again.ActionRecommended Voice Commands (examples in italics)Alternative FormsLog in When prompted by the Genie, say your first and last name.Log out Log me out. Log out.
28 ··· Vocera User GuideNote: If voice prints are enabled for your system, the Genie may ask you to say your name multiple times or ask you to repeat a series of dig-its.You can be logged in to the system on only one badge at a time. If you log in using a second badge, you will be logged out from the first badge.Note: When you turn the badge off or remove the battery for charging, you are still logged in to the system. The system administrator may choose a setting that forces a logout when you place your badge (but not the battery by itself) in the charger.Recording Names and GreetingsTo allow your callers to hear your name in your own voice, and to enable callers to hear a personal greeting when they leave messages, use the following voice commands to record your name and to record, play, and erase your greeting.Calling Other UsersTo begin a call, press the Call button, wait for the Genie to answer, and then tell the Genie to “Call User’s Name.” If the person you are calling is already on a call, a tone will notify him or her that someone else is trying to call. (See Call Waiting on page 32.)Action Recommended Voice Commands Alternative FormsRecord your nameRecord name. Record my name.Record, play back, or erase your greetingRecord greeting.Play back greeting.Erase greeting.Record my greeting.Play back my greeting.Erase my greeting.
Basic Calling ··· 29When you call another user and that person is not available, the call may be forwarded to another user or to a phone number. If no forward-ing has been set, you will be prompted to leave a message.Calling a Member of a GroupThe system administrator may create groups of badge users and provide a list of groups for you to use in commands. When you call a group, you are actually calling an available member of that group, not everyone in the group. The Vocera server determines which member to try first, based on the ordering method the system administrator or group man-ager chooses.To call a member of a group1. Press the Call button. 2. Wait for the Genie to answer.3. Tell the Genie to “Call the Group’s name.” The Vocera server searches for an available member of the group. If no one in the group is available, you will either be prompted to leave a message (which will be sent to all members of the group) or your call will be forwarded, depending on the way the system administrator or group manager has set up the group.ActionRecommended Voice Commands (examples in italics)Alternative FormsCall a user Call John Smith. Find John Smith.Get me John Smith.Contact John Smith.ActionRecommended Voice Commands (examples in italics)Alternative FormsCall a group member Call Tech Support. Find Tech Support.Get me Tech Support.Contact Tech Support.
30 ··· Vocera User GuideBroadcasting to a GroupThe broadcast feature allows you to make a quick announcement to a group. Much like an overhead page, a broadcast is sent out as you speak. Broadcasts are not recorded, and only members of the group who are on-line and available for a call at the time of the broadcast will receive it.Use the following command to initiate a broadcast. Press the call button to stop broadcasting.Training the GenieIf you find that the Genie has difficulty understanding you when you say the name of an individual, group, or location, or if you simply want to call someone by a nickname, you can train the Genie to recognize the name as you say it, rather than the formal or official way. To train the Genie:1. Press the Call button, wait for the Genie to answer, and then say “Learn a name.”2. When prompted, spell the name of the individual or group.3. When prompted, say the name (or nickname) of the individual or group.ActionRecommended Voice Commands (examples in italics)Alternative FormsInitiate a broadcast to a groupBroadcast to Tech Support.
Basic Calling ··· 31If you change your mind, you can tell the Genie to “Unlearn a name.” The Genie will prompt you for the necessary information.Answering a CallWhen someone calls your badge, you will hear a tone, and the Genie may ask if you want to talk to the caller.To accept the call, answer “Yes,” or press the Call button.To reject the call, say “No,” or press the Hold/DND button.When you reject a call, the caller will be prompted to leave a message or forwarded to a destination you have chosen. See Forwarding Your Calls on page 43.If Auto Answer for Incoming Calls is enabled for your badge, all of your calls will be connected immediately, without any action on your part. See Using the Auto Answer Commands on page 37.Note: Calls will not be put through if you told the Genie to block calls or you put your badge in Do Not Disturb mode. (See Using Do Not Dis-turb on page 33 and Blocking and Accepting Calls on page 42.)Ending a CallTo end a call, press the Call button. If the other party ends the call, you will be disconnected automatically.Action Recommended Voice Commands Alternative FormsTrain the Genie to recognize the way you say the name of a user, group, or locationLearn name.Learn group name.Learn location name.Learn a name.Learn a group name.Learn a location name.Delete a learned user, group, or location nameUnlearn name.Unlearn group name.Unlearn location name.Unlearn a name.Unlearn a group name.Unlearn a location name.
32 ··· Vocera User GuideUsing Buttons to Answer “Yes” or “No”When a Genie prompt requires a “yes” or “no” answer (for example, to confirm that you want to send a message), you can say your response or you can press a button to respond.To answer “yes,” press the Call button.To answer “no,” press the Hold/DND button.Call WaitingIf you hear a call-waiting tone during a call, it means that someone is trying to call you. The name of the person calling you will flash on your badge display.To accept the call, press the Call button. This puts the first call on hold and connects the second call. To end the second call and return to the original call, press the Call button again.To refuse the call, press the Hold/DND button (you can also ignore the tone, but using DND is less intrusive). The second call will be treated as an unanswered call. The caller will either be prompted to leave a mes-sage or will be forwarded to a destination you have chosen. (See For-warding Your Calls on page 43.)Putting a Caller on Hold and Releasing the HoldTo hold a call, press the Hold/DND (Do Not Disturb) button on the top of the badge. The indicator light on the Hold/DND button blinks when hold or Do Not Disturb is active. To release the hold, press the Hold/DND button again.When a call is on hold, you can press the Call button, and then call another badge, send a message, or give the Genie any other authorized command when the Genie answers. You can use this procedure to set up supervised conference calls, for example. (See Supervised Conferencing on page 45.)
Basic Calling ··· 33Using Do Not DisturbThere may be times when it is inconvenient for you to receive calls and message notifications from the Genie (when you are attending a meet-ing, for example). The easiest way to block calls is to press the Hold/DND button. When you are ready to resume accepting calls, press the Hold/DND button again.When you put the badge in Do Not Disturb (DND) mode, some calls may still be put through. VIP buddies or a person with VIP status can option-ally interrupt DND mode, and an urgent call is always connected.The Genie tells VIP buddies and callers who have VIP Status that you are not accepting calls right now, and asks them “Do you want me to break through?” If they confirm, the Genie calls your badge. (VIP Status is a permission granted by the system administrator.)Urgent calls and broadcasts always break into DND mode—you do not get the opportunity to reject them. The system administrator must grant a user permission to make urgent calls and broadcasts.To block calls using voice commands, see Blocking and Accepting Calls on page 42.Sending a Voice MessageYou can send voice messages to individual users, or you can send mes-sages to all members of a group simultaneously. You can also specify that the message is urgent. Each message can be up to a minute in length.Urgent messages are treated differently from non-urgent messages in the following ways:• Urgent messages will be played back before standard messages, regardless of the order in which messages are received.• If you have VIP status, recipients will be notified of your messages immediately, even if they have put their badges in Do Not Disturb mode or issued a command to block calls from you.Note: Do not confuse an urgent voice message with urgent calls, broadcasts, conferences, and invitations. An urgent message is played back before other messages, but it does not interrupt a recipient. See Issuing Urgent Commands on page 47.
34 ··· Vocera User GuideThe following table shows the commands for recording voice messages:Playing, Saving, and Erasing Voice MessagesThe voice messages that users leave for you are stored on the Vocera server. When you play your messages, you can issue voice commands to save or erase each message or to move to the next or previous message to be played.Voice messages, both played and unplayed, are erased when they have been stored for a certain number of days or weeks. (The limit is set by the system administrator.) You can use the Save command to protect a message from this automatic erasure (see Commands You Can Use Dur-ing Message Play on page 36). The saved voice message then stays on the Vocera server until you explicitly tell the Genie to erase it.Vocera uses the following default settings for message playback:• The order in which messages are played is the opposite of the order in which they are received (most recent message first).• The date and time of the message are not announced.ActionRecommended Voice Commands (examples in italics)Alternative FormsSend a mes-sage to a userRecord a message for John Smith.Send a message to John Smith.Send a mes-sage to the members of a groupRecord a message for Tech Support.Send a message to Tech Support.Record an urgent message for a userRecord an urgent message for John Smith.Send an urgent message to John Smith.Record an urgent message for a groupRecord an urgent message for Tech Support.Send an urgent message to Tech Support.
Basic Calling ··· 35You can change these default settings in the Announcements tab of the User Console. If you do not have access to the User Console, your sys-tem administrator can change these settings for you.Use one of the following commands to begin playing messages:ActionRecommended Voice Commands (examples in italics)Alternative FormsPlay new (unplayed) messagesPlay messages.Play messages from John Smith.Play messages fromMarketing.Play my messages.Play my messages from John Smith.Play my messages from Marketing.Play old (previ-ously played) messagesPlay old messages.Play old messages from John Smith.Play old messages from Marketing.Play my old messages.Play my old messages from John Smith.Play my old messages from Marketing.Erase messages Erase all my messagesErase all messages from John Smith.Delete all messages.Delete all messages from John Smith.
36 ··· Vocera User GuideCommands You Can Use During Message PlayThe following table shows the commands you can use during message playback. In each case, you press the Call button while the message is being played and say the command. You can end message play alto-gether by pressing the Hold/DND button, or by pressing the Call button twice.ActionRecommended Voice Commands (examples in italics)Alternative FormsDelete the message you just played or are in the pro-cess of playingDelete message. Erase message.Save the message you just played or are in the pro-cess of playingSave message. Archive message.Play the next messageNext message. Skip message.Replay the cur-rent messageRepeat message.Give the time and date the message was receivedTime stamp. Time.Give the date the message was received.Date stamp. Date.Cancel mes-sage playCancel. Goodbye.
Basic Calling ··· 37Using the Auto Answer CommandsThe Auto Answer property lets you specify whether the badge automat-ically answers incoming calls or whether it asks if you can take a call before connecting it.• If Auto Answer is turned on, the badge automatically connects all incoming calls immediately, without asking if you want to take the call. If all calls need to be connected quickly, you can enable this feature.• If Auto Answer is turned off, the badge prompts you by asking, “Can you take a call from Hans Dressler?” before connecting an incoming call.Use the following commands to control the Auto Answer property:ActionRecommended Voice Commands(Examples in Italics)Alternative FormsConnect incoming calls immediatelyTurn auto answer on.Ask before connecting incoming callsTurn auto answer off.
38 ··· Vocera User Guide
Advanced Commands ··· 39Advanced CommandsSome commands require special badge permissions or are a little more complex than the commands described in Basic Calling on page 27. This chapter describes these commands.The commands are grouped by category. When a command requires special permission, it is marked by an asterisk (*) in the description. Your system administrator enables or disables permissions for each user. If you do not have permission to use a command that requires one, the Genie will tell you.Calling Telephone NumbersIf the Vocera Telephony Solution Software is installed on your system, you can ask the Genie to call telephone numbers. Separate permissions are required to make calls to in-house extensions, local numbers, and long-distance numbers.The following commands are available:Notice that you use the same command to make local and long distance calls. The Genie will prompt for the number, including the area code. If the area code you say matches the local area code or toll-free area codes set up by your system administrator, the call will be considered local.The Genie understands numbers, including variations of a number. For example, “Dial extension four one zero zero,” “Dial extension four one oh oh,” or “Dial extension forty one hundred” are all recognized as commands to dial 4100. The Genie does not recognize commands to dial letters (for example, 1-800-VOC-ERA1).ActionRecommended Voice Commands(Examples in Italics)Alternative FormsCall an extension*Dial extension 5120.Call a local or long distance telephone number*Get me an outside line. Dial an outside number.
40 ··· Vocera User GuideCalling an Address Book Entry or BuddyThe Vocera system provides an address book for the names and phone numbers of people who are not badge users. Your system administrator sets up and maintains this address book, but all users can access the names of people and places it contains from their badges.For example, if badge users frequently need to contact local businesses, your Vocera administrator can enter the business names and phone numbers in the address book. Then, getting a price quotation from Northwestern Hardware can be as simple as using the badge to say “Call Northwestern.”If you have access to the User Console, you can also set up a private address book of Outside Buddies. Your buddy list contains the names, nicknames, and contact information for friends who are not badge wearers. For example, if you set up My Mom as an outside buddy, you can say, “Call My Mom” to dial her phone number. See the Vocera User Console Guide for complete information about setting up buddies.In addition to the Call command, you can use address book entries and buddies in the following voice commands:• Conference. See Placing a Conference Call on page 44.• Invite. See Placing a Conference Call on page 44.• Send Voice Email. See Sending a Voice Email From a Badge on page 63.• Forward. See Forwarding Your Calls on page 43.• Learn. See Training the Genie on page 30.• Unlearn. See Training the Genie on page 30.ActionRecommended Voice Commands (examples in italics)Alternative FormsCall an address book entry*Call Poison Control. Find Poison Control.Get me Poison Control.Contact Poison Control.Call an outside buddy*Call My Mom. Find My Mom.Get me My Mom.Contact My Mom.
Advanced Commands ··· 41Recording Your VoiceprintA voiceprint allows the system to authenticate you when you log in. A voiceprint is similar to a fingerprint—it distinguishes you from other people. If you have recorded your voiceprint, you will be challenged to repeat some digits when you log in. The system compares your voice with your recorded voiceprint and denies the login if there is a mis-match.Voiceprint authentication is active only if it has been enabled by your system administrator. Your system administrator needs to provide sepa-rate permissions for you to record and erase your voiceprint. Normally, only your system administrator will have permission to erase the voice-print of another user.Note: Until your voiceprint has been recorded, other users will be able to log in under your name. Your system administrator may have config-ured the system to prompt you to record your voiceprint the first time you log in.To allow the system to authenticate you when you log in, use the fol-lowing commands to record or erase your voiceprint.Make sure you record your voiceprint in a quiet place and speak in a normal voice.IMPORTANT: After you have recorded your voiceprint, you should test it several times by logging in and out. If you have trouble logging in, you should erase your voiceprint or ask your system administrator to erase it so you can log in and re-record it. The system automatically refines your voiceprint over time; the more times you log in successfully, the easier it is for the system to recognize your voice the next time.Action Recommended Voice Commands Alternative FormsRecord or erase voiceprint*Record my voiceprint.Erase my voiceprint.
42 ··· Vocera User GuideBlocking and Accepting CallsYou can use the following voice commands to block or accept calls. Some of these commands offer more flexibility than the comprehensive blocking provided by the Hold/DND button. When you activate call blocking, some calls may still be put through. VIP buddies or a person with VIP status can optionally break through, and an urgent call is always connected.If you are blocking calls, the Genie tells VIP buddies and callers who have VIP Status that you are not accepting calls right now, and asks them “Do you want me to break through?” If they confirm, the Genie calls your badge and asks if you want to take the call. (VIP Status is a permission granted by the system administrator.)Urgent calls and broadcasts always break through—you do not get the opportunity to reject them. The system administrator must grant a user permission to make urgent calls and broadcasts.Note: You must have a special permission to issue block and accept call commands.ActionRecommended Voice Commands (examples in italics)Alternative FormsBlock calls* Block all calls.Block all calls from John Smith.Block all calls except from John Smith.Hold all calls.Hold all calls from John Smith.Hold all calls except from John Smith.Accept calls* Accept all calls.Accept all calls from John Smith.Accept all calls except from John Smith.Take all calls.Take all calls from John Smith.Take all calls except from John Smith.Find out who is currently blocked from calling your badge*Who is blocked? Whose calls are blocked?
Advanced Commands ··· 43Forwarding Your CallsWhen you cannot answer a call for any reason, or when you block all calls or put your badge in Do Not Disturb mode, your caller is usually prompted to leave a message. As an alternative, you can instruct the Genie to forward your calls to another user, to a group, or if telephony integration is installed on your system, to a phone number.When you tell the Genie to forward your calls, you will be prompted to choose the conditions under which calls are forwarded. The choices are:•All — Your badge does not play a ring tone when you a receive a call, and every call is forwarded to the user or group you specified.•Unanswered — Your badge will still receive calls. Only the badge calls that you do not answer will be forwarded according to your instructions.•Offline — Calls are forwarded when you are logged out or when your badge is out of range of the wireless network.The following table summarizes the commands for forwarding your calls:ActionRecommended Voice Commands(Examples in Italics)Alternative FormsForward calls to a phone num-ber in your pro-file*Forward my calls to my desk phone.Forward my calls to my cell phone.Forward my calls to my home phone.Forward my calls to my company voice mail.Forward calls to my desk phone.Forward calls to my cell phone.Forward calls to my home phone.Forward calls to my voice mail.Forward toan internal extension*Forward my calls to extension 3425.Forward to extension 3425.Forward to an outside number*Forward my calls to an outside number.Forward my calls to another numberForward to an outside number.Forward to another num-ber.
44 ··· Vocera User GuidePlacing a Conference CallYou can use your badge to set up a conference call with 2 other badge users (3 parties total, including yourself).To begin a 3-way conference call, you use the Conference voice command, and then say the names of the other badge users whom you want to participate in the call. For example, “Conference James Madison and Mary Lamb.”You can also change any 2-party call into a conference call by adding another party. You can do this in either an unsupervised or supervised way. The following sections describe each method.Unsupervised ConferencingTo add another party without speaking to the new person first:1. While on a 2-party call, press the Hold/DND button. 2. Wait for the Genie to confirm that your current call is on hold, and then press the Call button.3. Say Invite New Person’s First and Last Names. (For example: “Invite George Washington.”) If the person you want to add answers, all parties are then connected in a conference call automatically. Forward to another user or to a group*Forward my calls to John Smith.Forward my calls to Sales.Forward calls to John Smith.Forward calls to Sales.Stop calls from forwarding*Stop forwarding. Stop forwarding calls.ActionRecommended Voice Commands(Examples in Italics)Alternative Forms
Advanced Commands ··· 45Supervised ConferencingYou can speak to a new person before adding him or her to a confer-ence call or, as an alternative, you can switch between the new person and a call in progress. To talk with a third person:1. While on a 2-party call, press the Hold/DND button. 2. Wait for the Genie to confirm that your first call is on hold, and then press the Call button.3. Say Call New Party’s First and Last Names.4. When you finish speaking to the new party, press the Hold/DND button.The Genie asks if you want to conference the parties.5. Answer in either of the following ways:• Say “Yes” to create a conference call between you and the other two parties.• Say “No” to place the new party on hold while you speak with the original caller.6. If you placed one call on hold, you can optionally press the Hold/DND button at any time to switch between the original caller and the new party.Each time, the Genie asks if you want that party to join your existing call.7. To end a call, press the Call button.Either of the following situations occur:• If the calls are conferenced together, your badge hangs up and the other two parties may continue to talk or hang up also.• If one call is on hold, the party you were speaking with is discon-nected and your badge returns to the other call.
46 ··· Vocera User GuideThe following table summarizes your conference call options.Action Recommended Voice Commands (examples in italics)Initiate a con-ference callConference James Madison and Mary Lamb.Add another party to a call (unsupervised method)1. Press the Hold/DND button to put your call on hold.2. Press the Call button to summon the Genie and say: Invite Robin Hood.Add another party to a call (supervised method)1. Press the Hold/DND button to put your call on hold.2. Press the Call button to summon the Genie and say: Call Robin Hood. Your badge connects to the new party.3. After speaking with the new party, press the Hold/DND button. When the Genie asks if you want to conference the parties, do either or the following:• Answer “Yes” to create a conference call between you and the other two parties.• Answer “No” to place the new party on hold while you speak with the original caller.Switch between an active call and a call on holdPress the Hold/DND button.End a conversa-tion and return to the other partyPress the Call button while talking to the person you want to disconnect.
Advanced Commands ··· 47Issuing Urgent CommandsIf the system administrator has granted you the required permission on the Vocera server, you can issue an Urgent command that automatically breaks through to all recipients, regardless of what they are doing at the time.You can make any of the following commands urgent:• Call•Broadcast•Conference•InviteUrgent commands are very powerful—they break through to recipients even if they are in Do Not Disturb mode, are blocking calls, or in the middle of another call or conference. The badge announces an urgent call or broadcast with a special ring tone, and it is automatically answered, even if the recipient has auto-answering turned off. See Using the Auto Answer Commands on page 37.Note: Do not confuse an urgent voice message with urgent calls, broadcasts, conferences, and invitations. An urgent voice message is played back before other messages, but it does not interrupt a recipient. See Sending a Voice Message on page 33.
48 ··· Vocera User GuideThe following table shows you how to issue urgent commands.Joining or Leaving a GroupIf the system administrator has granted you the required permission on the Vocera server, you can use voice commands to add yourself to or remove yourself from a group.Note: Group managers also have the ability to add members to a group and remove them. See Commands for Group Managers on page 53.ActionRecommended Voice Commands (examples in italics)Alternative FormsPlace an urgent call *Urgently call Yukio Naka-mura.Urgent call to Yukio Naka-mura.Urgent call Yukio Naka-mura.Issue an urgent broadcast *Urgently broadcast to Man-agers.Urgent broadcast to Man-agers.Initiate an urgent confer-ence call *Urgently conference James Madison and Mary Lamb.Urgent conference James Madison and Mary Lamb.Urgently add another party to a call *Press the Hold/DND button to put your call on hold. Press the Call button to summon the Genie and say either of the following:• Urgently invite Robin Hood.• Urgently call Robin Hood.Urgent invite Robin Hood.Urgent call Robin Hood.
Advanced Commands ··· 49Use the following voice commands to add yourself to or remove your-self from a group:*Requires special permission from the system administrator. You can also find out whether you or other badge users are members of groups by asking the Genie:DescriptionRecommended Voice Commands (examples in italics)Alternative FormsAdd yourself to a group*Add me to Technical Support. Remove yourself from a group*Remove me from Technical Support.DescriptionRecommended Voice Commands (examples in italics)Alternative FormsFind the groups to which you belong What groups am I in? What groups do I belong to?What groups am I a member of?Find out who is in a particular groupWho is in Technical Support?
50 ··· Vocera User GuideLocating a Badge User or Group MemberTo find a user or group member in your location or in neighboring loca-tions, press the Call button and tell the Genie to “Locate User or Group name.”IMPORTANT: The voice command Find (“Find John Smith” for exam-ple) will call the user or group.Action Recommended Voice Commands (examples in italics)Find another user or group member*Where is John Smith?Where is a member of Tech Support?Locate John Smith?Locate a member of Tech Support?Find out your current location* Where am I?Find out the current location of another user*Where is John Smith?Find the nearest group member*Locate the nearest member of Tech Support.Find a group member near a certain location*Locate a member of Tech Support near The Cafeteria.
Advanced Commands ··· 51Getting Other InformationYou can use any of the following commands to get various kinds of information:ActionRecommended Voice Commands (examples in italics)Alternative FormsFind out who called while you were logged out, were on another call, were blocking calls, or while your badge was out of network range or in Do Not Disturb mode (if you have Missed Call Notifica-tion turned off)Who called? Who called me?Find out who is logged in to the badge Who am I logged in as?Who am I?Find out the current time and dateWhat time is it?
52 ··· Vocera User Guide
Commands for Group Managers ··· 53Commands for Group ManagersGroups provide a way for internal or external callers to communicate with badge users based on their roles within an organization.For example, groups let you call someone who fits a specific role (“Call a sales person”), belongs to a certain department (“Call Accounts Receiv-able”), or has some other skill or authority that the caller requires (“Call a manager”).Groups also provide a way to broadcast to a specific set of users at the same time (“All cashiers to the front, please”) or to leave messages for many users at once (“Send a message to Nurses Assistants”).Some groups have management capabilities for other groups. For exam-ple, the members of the Charge Nurse group may manage the Code Blue group in a hospital, or members of the Head Cashier group may manage the Cashier group in a retail store.If you are a member of a group with management capabilities, you can:• Add members to the managed group• Remove members from the managed group• Change the scheduling options of the managed group• Change the forwarding options of the managed group• Specify a group whose members can add themselves to the man-aged groupIf you have group management capabilities, you can use voice com-mands to add users to the managed group, remove users from the man-aged group, and record name prompts for the group. The rest of this chapter discusses these voice commands.You use the User Console to perform all other management tasks. See the Vocera User Console Guide for more informationMembers of a group with management capabilities do not have admin-istration permission. Only a system administrator can create a group, delete it, or assign permissions to it.
54 ··· Vocera User GuideAdding and Removing Group MembersAs a group manager, you are responsible for maintaining the member-ship in the group. You can add members to the group and remove them from the group with voice commands.If the Vocera administrator allows it, badge users can also add them-selves to a group. See Joining or Leaving a Group on page 48.The following table shows the commands for adding and removing group members:DescriptionRecommended Voice Commands (examples in italics)Alternative FormsAdd another user to a groupAdd May Hu to Technical Support. Add yourself to a groupAdd me to Technical Sup-port.Remove a user from a groupRemove May Hu from Tech-nical Support.Remove your-self from a groupRemove me from Technical Support.
Commands for Group Managers ··· 55Recording Name Prompts for a GroupWhen prompting users who want to call or leave a message for a group, or when confirming these commands, the Genie will say either the group name, or a variation of the group member name, depending on the situation. In the absence of recorded names, the Genie will use text-to-speech generation to say the appropriate name. To ensure more nat-ural-sounding prompts, you can record group names that will be substi-tuted for the synthesized speech.To record group names, press the Call button, wait for the Genie to answer, and then tell the Genie “Record names for (group name)”. The Genie will then walk you through the steps to record the group name and the variations of the group member name. ActionRecommended Commands (Italics indicate an example)Alternative FormsRecording name prompts for a groupRecord name for Technical Support.Record name prompts for Technical Support.
56 ··· Vocera User Guide
Maintaining Your Badge ··· 57Maintaining Your BadgeThe Vocera badge requires very little maintenance: just recharge the bat-tery when the power gets low, and clean the badge when necessary. The following sections describe how to charge the battery and how to clean the badge.When to Charge the Battery You must charge a new battery before you can use it. After that, you must recharge the battery as needed for the badge to operate properly.There are several easy ways to check whether you need to recharge the battery: 1. The green indicator light on the top of the badge turns red and blinks rapidly.2. The battery-level indicator on the badge display shows empty.3. An alert signal plays at regular intervals.Note: This signal may be disabled by the system administrator on request.Fully charged Partially used Empty
58 ··· Vocera User GuidePreparing the ChargerBefore you use a charger, read Important Safety Instructions on page v.To prepare the charger for use, insert the single-pronged plug into the outlet in the charger, and plug the two-pronged power plug into a110 VAC outlet.The indicator light on the top of the charger shows one of the following conditions:Indicator MeaningLight off There is no battery or badge in the charger, or the battery is not seated properly.Blinking green The battery is charging.Steady green The battery is fully charged.Red The battery is unable to charge, or there is a problem with the charger.If the charger works when you try to charge a different battery, dispose of the original battery (see Additional Instructions Related to Battery Safety on page vii) and charge a new one.
Maintaining Your Badge ··· 59Charging the BatteryThe battery can be charged with or without the badge.Charging the Battery Without the Badge1. Slide the battery latch toward the bottom of the badge and remove the battery with your other hand.2. Insert the battery into the charger, making sure the battery label points toward the middle of the charger slot.The green indicator light on the top of the charger will begin to blink when the battery is positioned correctly, and it will continue to blink while the battery is charging. When the indicator glows steadily, the battery is fully charged. Charging normally takes only a few hours.3. Remove the battery from the charger.
60 ··· Vocera User Guide4. Slide the holes in the top of the battery over the small pegs in the badge’s battery compartment.5. Press down gently to seat the battery in the badge.Holes in top of batteryFront of battery(shiny surface)
Maintaining Your Badge ··· 61Charging the Battery With the BadgeYou can also insert the entire badge into the charger, enabling you to charge the battery without removing it. If you have a single-bay charger, this method also allows you to use the badge while the battery is charging:Note: If you want to use the badge while it is charging, but you find that you are logged out when you put the badge in the charger, contact the system administrator for help.
62 ··· Vocera User GuideCleaning the BadgeTo clean a Vocera badge, use a soft, damp cloth or disinfectant wipe. Strong detergents or abrasive cleaners can damage the badge’s finish. IMPORTANT: Never immerse the badge in water, because the badge speaker, microphone, and battery pack are not watertight.
Voice and Text Email Messages ··· 63Voice and Text Email MessagesThe following sections describe how to send a voice message from your badge to the email addresses of individual badge users or groups, how to send a standard email message to a user, and how to view messages on the badge display.Sending a Voice Email From a BadgeYou can send a voice email message from your badge to individual badge users or groups. Your recorded message will be sent as a .wav sound file that is attached to a generic text email message. The recipient can play the message by using Windows Media Player or any other Win-dows utility that can play .wav files.The following table gives the commands for sending a voice email message from a badge to an email address:When you send an email message to a user, the message is sent to the address stored for that user on the Vocera server. If you send the email to a group, the message is sent to all members of the group. Note: If a group member does not have an email address, the Genie notifies you and asks if you want to send the message anyway.ActionRecommended Commands (Italics indicate an example)Alternative FormsSending a voice email message from a badge Send an email message to John Smith.Send an email message to Tech Support.Record an email message for John Smith.Leave an email message for John Smith.Record an email message for Tech Support.Leave an email message for Tech Support.
64 ··· Vocera User GuideSending a Text Email to a BadgeYou can send messages from your email account to a user or to a group. If you send the message to a group, all members of the group receive the message. Recipients can read these short messages on their badge displays. Before you can send email to badges, you need to get the following information from your system administrator:• The email address that is dedicated to the Vocera system. All email messages to Vocera badge users must be addressed to this email account.• The login name of the user to whom you want to send the email (this is often the person’s first initial followed by the last name) or the name of the group. The login name or group name must be the only text in the subject line of the email.To send the message:1. In your email program, start a new message.2. In the To: field, enter the email address of the Vocera system.3. In the Subject: field, enter the login name of the person or group you want to receive your message.4. In the message area, type your message. Be brief, because the message will be limited to the first 150 characters, or about 20 words. Additional characters will not be displayed.Note: When the recipient views the list of text messages, the entry for an email will show the first thirteen characters of the message.5. Send the email message in the usual way.The Vocera server logs in to the Vocera system email account at regular intervals (usually every 30 seconds), downloads all the email in the mail-box, and distributes each message to the user or group whose login name or group name appears on the subject line of the message.
Voice and Text Email Messages ··· 65Reading Text MessagesThere are two kinds of messages you can read on your badge display: • Email messages. (The previous section describes how to send these to badges.)• Text messages that are sent from the User Console. (See The User Console on page 67.) To simplify the following instructions, the term “text messages” in the following procedure refers to messages sent from either source.To read text messages on the badge display:1. Hold the badge so that the display screen is visible.2. Press the Up button once to see the Messages icon:3. Press the Select button to select the Messages feature. You will see a list of message subjects, one subject per line.The newest messages are listed first.If the message was sent from an email account, the subject line dis-plays the first 12 or 13 characters of the message.4. Use the Up and Down buttons to scroll through the list of subjects until you see the message you want to read.5. Press the Select button to display the message associated with the selected subject. The display shows the body of the message, and then the sender’s name, the sender’s email address, and the date and time the message was received by the Vocera server. Use the Up and Down buttons to scroll through the message, if necessary.Note: There is a limit of 150 characters for all text messages sent to a badge. The Vocera User Console will not allow the sender to create a message longer than 150 characters, but there is no way to enforce this rule for email sent from a computer. If an email message appears to be incomplete, it may mean that the original message was longer than 150 characters.
66 ··· Vocera User Guide6. When you finish reading the message, press the Select button to see this menu of message options:• TO NEXT MSG skips to the next message in the list.• DELETE MSG erases the message from the badge memory and from the Vocera server.• SAVE MSG saves the message and prevents it from being auto-matically deleted. You are limited to 20 text messages at a time, and you can save up to 10 of these messages.• BACK TO LIST returns to the list of text messages, where you can select another message.• EXIT MENU returns to the main screen.Note: You can also discontinue reading messages and return to the main screen by pressing and holding the Select button until the main screen appears.Text messages are stored on the Vocera server. You are allowed up to 20 text messages at a time, and of these 20, you can save up to 10 messages. Messages that you do not specifically save will be deleted as needed to make way for new messages, even if you did not read the older messages.Each time you log in, your messages are downloaded from the server to the badge memory, so you can read your text messages even when you are out of range of the wireless network. When you log off, text messages are erased from the badge memory, but they remain on the server.
The User Console ··· 67The User ConsoleThe User Console is a browser-based application that you can use to customize your personal information and some of the settings for your badge. Not all organizations allow access to the User Console. If yours does, the system administrator will give you the URL (Web address) of the User Console, and will either give you login information or will tell you to use the Register button to create your own login information.The first time you log in to the User Console, you will see the Personal Information screen:Other links allow you to:• Customize announcement settings for your badge.• Specify call blocking or call forwarding options (which you can also do with voice commands — see Blocking and Accepting Calls on page 42 and Forwarding Your Calls on page 43).• Create Buddies. A buddy is person or group that you can call by a nickname when you give a command to the Genie. In addition to the nickname, which is required to designate someone as a buddy, you can assign a special ring tone and give the buddy VIP status (which allows your buddies to contact you even when you block calls or put the badge in Do Not Disturb mode).
68 ··· Vocera User GuideYou can have buddies who are badge users, and you can have Out-side Buddies whom you can call from your badge. You can also send voice email to outside buddies from your badge.• Send text messages to other badge users on your Vocera system. The text message screen looks like this:• Create, modify, and delete groups. This requires additional permission from the system administrator beyond access to the User Console.The User Console has online help for each screen, which you can view by clicking the button. Instructions in Adobe Acrobat (.pdf) format are also available from the system administrator.
Frequently Asked Questions ··· 69Frequently Asked QuestionsWhy does the Genie sometimes have trouble understanding me?The Vocera system is designed to make it as easy as possible for you to communicate using voice commands. If the Genie does not appear to understand you, it may be due to one of the following reasons:• Is the badge close enough to your mouth? For voice recognition to work properly, the microphone at the top of the badge must be directed toward your mouth, and it should be no closer than 6 inches and no farther than 12 inches away from your mouth.• Did you wait for the Genie to answer before giving a command?If you press the Call button and begin speaking immediately, your command may not be recognized. You must wait for the Genie to greet you before you give a command. (The Genie will say “Vocera” or will play a tone, or both, depending on your badge settings.)• Did you say a valid command? If so, was the command in the proper format?The Genie recognizes specific commands, and these must be in the format verb-noun. If you get into the habit of saying the command first, and then giving the details, you will find it very easy to com-municate through your badge. Here are a few examples:“Call Jim Olsen.”“Record a greeting.”“Block all calls”“Play old messages.”• Is the problem that the Genie doesn’t understand “yes” or “no”?Sometimes, when the Genie gives a prompt that requires a “yes” or “no” answer (for example, “Should I save that message?”), the Genie will not “hear” you if you answer too quickly. Try waiting a moment before answering.You can also press the Call button to answer “yes,” or press the Hold/DND button to answer “no.”
70 ··· Vocera User Guide• Does the Genie have trouble recognizing a name?The Genie will not recognize a name if the person has not been added to the system as a user. Have you ever seen this person use a badge? If you are sure you are saying the name of a valid user, make sure you say both the first and last names.If you think the Genie doesn’t recognize a name because of the way you pronounce it, you can train the Genie to understand you. See Training the Genie on page 30 for instructions.When you train the Genie, you are prompted to spell the person’s name. If the Genie does not recognize the name after you spell it,it may mean that the individual has not been added to the Vocera system. Contact the system administrator for help.Why is my badge chirping or beeping?The system administrator can program your badge to issue alerts when the badge goes out of the range of the wireless network, when the bat-tery is low, when you receive a text message, or when you receive a voice message. To find out why you heard a particular alert tone, check the indicator light on the top of the badge and the badge display:• If the indicator light is flashing red slowly and the badge display shows a low signal strength (see the illustration that follows), it means that your badge is out of the signal range of the wireless net-work. You will also see the “Searching for Access Points” message on the display. If the alert tone starts and stops as you move slightly, it means that you are at a location where the wireless network coverage begins.• If the indicator light is flashing red rapidly, and the badge display shows a low battery level, it is time to recharge the battery.Strong Signal Weak Signal No SignalFully charged Partially used Empty
Frequently Asked Questions ··· 71• If the indicator light is blinking green rapidly, you have unread text messages or unplayed voice messages. Icons on the badge display will show whether the messages are voice or text, or both.The system administrator can disable or enable any of these alert tones, and can choose a setting to turn off alerts when you put the badge in Do Not Disturb mode.Why does my badge sometimes beep when I’m talking to someone?You may be hearing the Call Waiting tone. Check the name that is flash-ing on the display. If it is not the name of the person to whom you are speaking, it means that someone else is trying to call you. The display is flashing the name of that caller. • To take the call, press the Call button. Your first call is put on hold, and the second call is connected. To end the second call and return to the original call, press the Call button again.• To refuse the call, press the Hold/DND (Do Not Disturb) button. The caller will be prompted to leave a message or will be forwarded to someone else, depending on how your forwarding options are set.If there is not another call waiting, see Why is my badge chirping or beeping? on page 70 to determine why your badge is beeping.Why does my badge display say “Searching for Server”?First, ask other badge users if they are having the same problem. If they are, it means the Vocera server needs to be reset. Contact the system administrator.If other people are able to use their badges, try taking the battery out, and then putting it back in the badge. If the badge still cannot find the server, contact your system administrator for help.Unplayed Voice MessageUnplayed Text Message
72 ··· Vocera User GuideWhy does my badge beep and then restart?If you ignore low-battery signals and alerts long enough, the battery level will get so low that the badge resets. Recharge your battery.None of the buttons on the badge seem to work, and the screen is frozen or blank. How do I get the badge to work again?If the badge display is blank and the indicator lights are off, it means you need to recharge the battery.Occasionally, the badge may need to be reset. If you have an image on the badge display, but none of the buttons respond when you press them, remove the battery and then put it back in again. The badge should work normally after it resets.How can I stop the system from logging me out when I put my badge in the charger?This automatic logoff is the result of the settings for your badge on the Vocera server. If you want to use your badge while it is in a single-bay charger, contact the system administrator. Eight-bay chargers do not have cutouts for the badge speaker, so you cannot use the badge while it is charging in that kind of charger.I heard a busy signal when I pressed the Call button. What happened?All communications with the Genie go through voice-recognition ports. If you hear a busy signal, it means that all of those ports are in use. Wait a short time and try again.I can make calls, but I can’t receive calls or messages. What do I do?You may be logged in as a different user. Check the badge display while the badge is idle to see who is actually logged in on that badge. If your name is displayed, contact the system administrator for assistance.Some of my text messages begin with code such as <DOCTYPE HTML PUBLIC “-// ... What does this mean?The message was sent in HTML format. Ask the sender to re-send the message in plain text format.
End User Sales Agreement ··· 73End User Sales AgreementIn the case of International users (outside of North America), the warranty and license to you of certain associated software and documentation is governed by terms and conditions set forth in separate Warranty and End User License Agreements available on the Vocera website at www.vocera.com.End User Sales Agreement (United States):Vocera Communication Badge ComponentsIntroduction. This Agreement sets forth the provisions under which you are purchasing wireless communication badges, single- or eight-bay chargers and standard or extended batteries (“Badges and Components”) and other accesso-ries--e.g., clips, lanyards, etc. (“Accessories”) from either Vocera Communica-tions, Inc. (“Vocera”) or Vocera's authorized reseller (“Reseller” and, collectively with Vocera, “Vendor”). The license to you of certain associated software (“Software”) and documentation (“Documentation”) is governed by terms and conditions set forth in separate agreement.Limited Warranty. Vendor warrants that each Badge and Component con-forms substantially to Vocera's standard published specifications and is free from defects in materials and workmanship for one (1) year from purchase. Vendor further warrants that Accessories are free from defects in materials and work-manship for thirty (30) days from purchase. This limited warranty extends only to the original buyer/user. You may provide written notice that any of the forego-ing are not as warranted by contacting the Vendor no later than ten (10) days following expiration of the applicable warranty period. As your sole and exclu-sive remedy, the defective product will be repaired or replaced or, if Vocera determines that that is not practical, the price you paid for the original will be refunded. Any replacement will be either new or the cosmetic and functional equivalent. The obligations hereunder are conditioned upon the return of affected product in accordance with then-current Return Material Authorization (RMA) procedures established by Vendor. NEITHER RESELLER NOR VOCERA MAKE ANY OTHER WARRANTY, EXPRESS, IMPLIED OR STATUTORY. ALL WAR-RANTIES OF FITNESS FOR PARTICULAR PURPOSE, SATISFACTORY QUALITY, MERCHANTABILITY AND NON-INFRINGEMENT ARE HEREBY DISCLAIMED.Limited Warranty Exclusions. This warranty does not apply and is void with respect to (a) cosmetic damage, (b) product that has been improperly installed or maintained, (c) cost of any installation or deinstallation, (d) items not manu-factured by Vocera, (e) failures or defects caused by misuse, abuse, accidents, physical damage, abnormal operation, improper handling and storage, neglect, exposure to fire, water or excessive moisture or dampness, extreme changes in climate or temperature, spills of food or liquids, or alterations, (f) problems caused by your local area network (e.g., coverage) or other signal reception problems not caused by defects in material or workmanship, (g) floods, (h) acts of God, (i) riots, (j) items from which warranty stickers, electronic serial numbers and/or serial labels have been removed, altered or rendered illegible, (k) items operated outside published maximum ratings, (l) performance of Badges and
74 ··· Vocera User GuideComponents when used in combination with other items not manufactured, approved by or supplied by Vocera, (m) any items which have been opened, repaired, modified or altered by anyone other than Vocera or a Vocera autho-rized service center, (n) Accessories and materials subject to normal wear and tear, or (o) other circumstances beyond the reasonable control of Vendor.Limit of Liability. Neither Reseller nor Vocera shall be liable for direct damages exceeding the price paid by you for a defective component or for special, inci-dental, consequential or indirect damages, even if advised in advance of the potential thereof.Applicable Law. This Agreement is governed by the laws of California, exclud-ing its principles of conflict of laws. In any claim hereunder, you consent to the non-exclusive jurisdiction of the state and federal courts situated in California and waive objection to such venues.
End User License Agreement ··· 75End User License AgreementEnd User License Agreement (United States):Vocera Software and DocumentationYOU MAY NOT INSTALL AND USE THIS PRODUCT UNLESS YOU AGREE TO THESE PROVISIONS. RETURN THE PRODUCT PROMPTLY FOR A REFUND IF YOU DO NOT AGREE.Introduction. This End User License Agreement (“Agreement”) sets forth the provisions under which Vocera Communications, Inc. (“Vocera”) is willing to license to you certain server software known as Vocera System Software, Vocera Solutions Software (e.g. Telephony Server Software) (collectively “Server Soft-ware”) and certain client software, e.g. software that resides on a Vocera Com-munications Badge (“Badge”) or other supported client device (“Client Software”) which may be used in conjunction with other components of Vocera's communications system, and the documentation associated therewith (the “Documentation”). The “Server Software” and “Client Software” are referred to, collectively, as the “Software.” The provisions of this Agreement apply to, and the term Software includes, such Server Software and Client Soft-ware as (a) you initially obtain, (b) is provided in conjunction with a subsequently acquired Badge, or (c) is offered, in Vocera's sole discretion, as an update or upgrade. The sale to you of certain associated physical devices (Badges, charg-ers, etc.) is governed by terms and conditions set forth in separate sales agree-ment.License. Vocera grants you, a single business entity, the non-exclusive right to install, access, run, or interact with (“Use”) the Server Software on a single com-puter system you designate (“Server Computer”) and to Use the Client Software in conjunction with Badges or other supported devices, solely for your internal business purposes and subject to the restrictions below. You acknowledge and agree that all right, title, and interest in the Software and Documentation, including without limitation all patent rights, copyrights and other intellectual property rights thereto, is retained by Vocera and its direct and indirect suppliers and licensors (“Licensors”).Restrictions. Various models of Server Software offered by Vocera differ based on the maximum number of user profiles that may be created (“User Limit”). The Server Software may not be Used (a) on or from any platform other than the Server Computer or (b) with a number of individual users in excess of the User Limit. Neither the Server Software nor the Client Software may be Used (a) so as to circumvent any technological measure provided from time to time to control access to or limit use of the Software or (b) other than as contemplated by the Documentation. The Software and Documentation may not be (A) rented, leased or lent to third parties; (B) imported or exported into any jurisdiction except in compliance with all applicable laws of the United States and such juris-diction; (C) transferred to a third party unless (1) the original and all surviving copies are transferred to a third party who has agreed in writing to be bound hereby and (2) such third party pays such reasonable additional transfer fee as
76 ··· Vocera User GuideVocera may impose from time to time; or (D) made available to third parties as part of any time-sharing or service bureau arrangement. You may not, and may not attempt or encourage or permit any third party to, copy, modify, adapt, or make derivative works from all or any portion of the Software or Documenta-tion, or reverse engineer, reverse compile, disassemble or decompile the Soft-ware or any portion thereof except, and only to the extent, that such activity is expressly permitted by law notwithstanding this limitation. Notwithstanding the foregoing, you may make a reasonable number of copies of the Software solely for archival or disaster recovery and subject to the restrictions imposed by copy-right law. You agree to reproduce product identification, copyright and other proprietary notices of Vocera and Licensors on all copies. Your rights are only as expressly stated herein. There are no implied rights. Violation of any of the foregoing is a material breach hereof.Limited Warranty. The media containing the Software is warranted to be free from defects in materials and workmanship for a period of thirty (30) days from initial installation of the Software. Optionally, you may separately purchase maintenance and support services for the Software in accordance with the terms and conditions of software maintenance published by Vocera or an autho-rized reseller (“Reseller”) from time to time. The Software includes speech rec-ognition features implemented by means of statistical processes that are inherently subject to error. It is your responsibility to monitor your use of the Software and to provide for the handling and/or correction of such errors. You may provide written notice that the Software media is not as warranted by con-tacting the vendor from whom you acquired the Software no later than ten (10) Days following expiration of the applicable warranty period. As your sole and exclusive remedy, you will be provided with replacement media or refunded the price you paid for the original. NEITHER VOCERA, VOCERA'S RESELLERS, NOR VOCERA'S LICENSORS MAKE ANY OTHER WARRANTY, EXPRESS, IMPLIED OR STATUTORY. TO THE EXTENT PERMITTED BY LAW, VOCERA, ITS RESELLERS AND ITS LICENSORS DISCLAIM ALL WARRANTIES OF FITNESS FOR PARTICULAR PUR-POSE, SATISFACTORY QUALITY, MERCHANTABILITY AND NON-INFRINGEMENT.Limit of Liability. Vocera's Licensors disclaim all liability to you. Neither Vocera, its Resellers or its Licensors shall be liable for direct damages exceeding the price paid by you for the Software or for special, incidental, consequential or indirect damages, even if advised in advance of the potential thereof.Termination. This Agreement is effective until terminated. This Agreement will terminate immediately without notice from Vocera if you materially breach this Agreement. Upon any termination of this Agreement, you shall cease using and shall destroy the Software and Documentation and all copies thereof. The sections of this Agreement entitled “Restrictions” and “Limit of Lia-bility” shall survive any termination hereof.
End User License Agreement ··· 77U.S. Government Users. The Software and Documentation are each a “com-mercial item” as defined at 48 C.F.R. 2.101, consisting of “commercial com-puter software” and “commercial computer software documentation” as such terms are used in 48 C.F.R. 12.212. Under 48 C.F.R. 12.212 and 48 C.F.R. 227.7202-1 to 227.7202-4, U.S. Government Users acquire the Software and Documentation only with the rights set forth therein.Third Party Licensors. Vocera's Licensors are third-party beneficiaries of this Agreement. This Agreement is made expressly for the benefit of Vocera and its Licensors and is enforceable by such Licensors, as well as by Vocera. This Agree-ment may be accompanied by differing or additional provisions applicable to portions of the Software provided by one or more Licensors (“Licensor Provi-sions”). Use of such portions of the Software is subject to the Licensor Provi-sions.Applicable Law. This Agreement is governed by the laws of California, exclud-ing its principles of conflict of laws. In any claim hereunder, you consent to the non-exclusive jurisdiction of the state and federal courts situated in California and waive objection to such venues.
78 ··· Vocera User Guide
Specifications and Regulatory Notices ··· 79Specifications and Regulatory NoticesSystem SpecificationsBadge SpecificationsNetwork SpecificationsDimensions 4.2 x 1.4 x .6 in. (10.6 x 3.5 x 1.5 cm)Weight 1.9 oz. (53.9 g) with standard bat-tery packLED Indicators Two indicators: one- and two-colorLCD Supports 4 lines of text,14 characters per lineControls Call buttonHold/Do Not Disturb (DND) buttonVolume and Menu Selection buttons Headset Support 2.5 mm gold-plated jack See the www.vocera.com web site or your reseller for specific models supportedNetwork Standard IEEE 802.11bFrequency Band 2400–2483.4 MHzData Rates Supported 1, 2, 5.5 and 11 MbpsWireless Medium Direct Sequence Spread Spectrum (DSSS)Media Access Protocol Carrier sense multiple access with collision avoidance (CSMA/CA)Modulation DBPSK at 1 Mbps DQPSK at 2 Mbps CCK at 5.5 and 11 Mbps
80 ··· Vocera User GuideElectrical SpecificationsEnvironmental SpecificationsRegulatory Notices Regulatory ComplianceFCC Part 15.247FCC Part 15, Class B DeviceOperating Channels 11 channels (US, Canada), 3 non-overlappingRoaming IEEE 802.11b compliant Encryption 64-bit and 128-bit WEPRF Output Power +17 dBm typicalRF Receive Sensitivity –75 dBm at 11 MbpsMicrophone Frequency Range 350 Hz to 3.75 KHzMicrophone Directionality Unidirectional cardioid responseSpeaker Frequency Range 950 Hz to 3.75 KHzPeak Speaker Loudness 75 dBSpl at 25 cm BatteriesBattery Type Lithium IonOperating SpecificationsTemperature Range 41° to 104° F (5° to 40° C)Humidity Range 5% to 95% relative humidityStorage SpecificationsTemperature Range –4° to 104° F (–20° to 40° C)Humidity Range 5% to 95% relative humidity
Specifications and Regulatory Notices ··· 81FCC ComplianceThis device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause unwanted operationThis equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These lim-its are designed to provide reasonable protection against harmful inter-ference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encour-aged to try to correct the interference by one or more of the following safety measures.• Reorient or relocate the receiving antenna.• Increase the separation between the equipment and the receiver. • Consult the dealer or an experienced radio/modem technician for help.THIS BADGE MEETS THE FCC REQUIREMENTS FOR EXPOSURE TO RADIO FREQUENCY ENERGY (SAR).Your wireless badge is a radio transmitter and receiver. It is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission of the U.S. Government. These limits are part of the comprehensive guidelines and establish permitted levels of RF energy for the general population. The guidelines are based on standards that were developed by independent scientific organizations through periodic and thorough evaluation of scientific studies. The standards include a substantial safety margin designed to assure the safety of all persons, regardless of age and health. The exposure standard for wireless communications devices employs a unit of measurement known as the Specific Absorp-tion Rate, or SAR. The SAR limit set by the FCC is 1.6W/kg. Tests for SAR are conducted using standard operating positions, as applicable to this device, specified by the FCC. The standard incorporates a substantial
82 ··· Vocera User Guidemargin of safety to give additional protection for the public and to account for any variations of measurement. Before a badge is available for sale to the public, it must be tested and certified by the FCC that it does not exceed the limit established by the government-adopted requirement for safe exposure. USE ONLY APPROVED ACCESSORIESTo ensure compliance with FCC RF exposure guidelines when wearing the Vocera badge, always use a Vocera Communications approved lan-yard, pocket clip, universal clip, or holster. Use of accessories that have not been tested for RF exposure compliance with this product may not comply with the FCC RF exposure safety guidelines and should not be used.To ensure RF exposure compliance of the badge when using the lanyard, position and maintain the call button, the speaker and antenna facing away from the body, as illustrated in the Getting Started section of this User Guide. The badge and lanyard attachment have been designed specifically to maintain proper orientation during normal usage. Addi-tionally, the lanyard clip can be secured to clothing to provide additional stability. Wearing the Vocera Communications badge with the antenna facing the body may not comply with FCC RF exposure guidelines and should be avoided.RF exposure (SAR) tests have been performed on the Vocera Communi-cations badge when worn correctly and used with the approved acces-sories. The SAR test results show compliance of the badge with the FCC exposure requirements. When operated with the appropriate accesso-ries as instructed in this manual the level of RF exposure is well below the FCC limit of 1.6W/Kg.Use only the supplied internal antenna. Unauthorized antennas, modifi-cations, or attachments could damage the badge and could violate FCC regulations and void the user’s authority to operate the equipment.
Command Reference ··· 83Command ReferenceIn the following list, commands marked with an asterisk (*) require a permission. Those marked with a double asterisk (**) require that tele-phony integration option be installed.Summon and Dismiss the GenieLog In and Log Out Record Your Name, Greeting, and VoiceprintAction Recommended Commands Summon the Genie Press the Call button. Wait for the Genie to answer.Dismiss the Genie Goodbye (or press the Hold/DND button).Action Recommended Commands (examples in italics)Log in Press the Call button, say your first and last name when prompted.Log out Log me out.Find out who is logged in from your badge.Who am I?Action Recommended Commands Record your name Record my name.Record your greetingRecord my greeting.Play your greeting Play my greeting. Erase your greeting Erase my greeting. Record your voice-printRecord my voiceprint.*Erase your voice-printErase my voiceprint.*
84 ··· Vocera User GuideCall a User or Group MemberDial a Telephone NumberAction Recommended Commands (examples in italics)Call another user Call John Smith. Call a group memberCall Tech Support.Place an urgent call Urgently call John Smith. *Action Recommended Commands (examples in italics)Dial an extension. Dial extension 3145.**Dial an outside phone number.Get me an outside line.**
Command Reference ··· 85Place a Conference CallAction Recommended Commands (examples in italics)Initiate a conference callConference James Madison and Mary Lamb.Add another party to a call (unsupervised method)1. Press the Hold/DND button to put your call on hold.2. Press the Call button to summon the Genie and say: Invite Robin Hood.Add another party to a call (supervised method)1. Press the Hold/DND button to put your call on hold.2. Press the Call button to summon the Genie and say: Call Robin Hood. Your badge connects to the new party.3. After speaking with the new party, press the Hold/DND button. When the Genie asks if you want to conference the parties, do either or the following:• Answer “Yes” to create a conference call between you and the other two parties.• Answer “No” to place the new party on hold while you speak with the original caller.Switch between an active call and a call on holdPress the Hold/DND button.End a conversation and return to the other partyPress the Call button while talking to the person you want to disconnect.Initiate an urgent conference callUrgently conference John Smith and Mary Jones. *Urgently add another party to an ongoing callPress the Hold/DND button to put your call on hold. Press the Call button to summon the Genie and say either of the following:• Urgently invite Robin Hood. *• Urgently call Robin Hood. *
86 ··· Vocera User GuideInitiate a BroadcastForward a CallTransfer a CallAction Recommended Commands (examples in italics)Initiate a broadcast to a groupBroadcast to Tech Support.Initiate an urgent broadcast to a groupUrgently broadcast to Tech Support. *Action Recommended Commands (examples in italics)Forward your calls Forward my calls to my desk phone.**Forward my calls to my cell phone.**Forward my calls to my home phone.**Forward my calls to voicemail.**Forward my calls to extension 3245.**Forward my calls to an outside number.**Forward my calls to another number.**Forward my calls to Tech Support.Forward my calls to John Smith.Stop Forwarding.When asked which calls to forward, answer:All.Unanswered.Offline.Action Recommended Commands (examples in italics)Transfer a call Transfer to Mary Smith.Transfer to Tech Support.
Command Reference ··· 87Listen to and Leave Voice MessagesAction Recommended Commands (examples in italics)Send a message to a user or to all mem-bers of a group(without trying to call them)Record a message for John Smith.Record an urgent message for Tech Support.Play new messages Play messages.Play messages from John Smith.Play messages from Marketing.Play old (previously played) messagesPlay old messages.Play old messages from John Smith.Play old messages from Marketing.Commands issued during play of a message. (Press the Call button before saying the com-mand.)Delete.Save.Repeat.Time.Date.Back.Cancel.Delete messages, played or notDelete all messages.Delete messages from John Smith.Delete messages from Tech Support.Send an e-mail with a voice message attachmentRecord an email for John Smith.Record an email for Tech Support.Find out who called or left a message.Who called?
88 ··· Vocera User GuideBlock and Accept CallsLocate Users and GroupsAction Recommended Commands (examples in italics)Block calls Block all calls.*Block all calls from John Smith.*Block all calls except from John Smith.*Block all calls except from Tech Support.*Accept calls Accept all calls.*Accept all calls from John Smith.*Accept all calls except from John Smith.*Accept all calls except from Tech Support.*Find out who is cur-rently blocked from calling your badgeWho is blocked?Action Recommended Commands (examples in italics)Find out what loca-tion you are closest toWhere am I?*Find out the loca-tion of another userWhere is John Smith?*Find out the near-est member of a groupWhere is the nearest member of Tech Support? *Find a member of a group close to a given locationLocate members of Tech Support close to The First Floor. *
Command Reference ··· 89Work with your own GroupsManage GroupsAction Recommended Commands (examples in italics)Find out what groups you belong to.What groups am I in?Find out who belongs to a group.Who is a member of Code Blue?Add yourself to a groupAdd me to Code Blue.*Remove yourself from a groupRemove me from Code Blue.*Action Recommended Commands (examples in italics)Add a member to a groupAdd Lynn Faulkner to Code Blue.*Remove a member from a groupRemove Lynn Faulkner from Code Blue.*Record a name prompt for a groupRecord name for Code Blue.*
90 ··· Vocera User GuideMiscellaneousAction Recommended Commands (examples in italics)Find out the time and dateWhat time is it?Train the system to recognize a nameLearn a name.Learn a group name.Learn a location name.Unlearn the training Unlearn a name.Unlearn a group name.Unlearn a location name.Connect incoming calls immediatelyTurn Auto Answer on.Ask before connect-ing incoming callsTurn Auto Answer off.
Index ··· 91AAccepting calls, voice commands 42Access pointrelationship to locations 22Searching for Access Points message 24Answering calls 31Auto Answer For Incoming Calls 37Auto Answer for Incoming Calls 31BBadge operationadjusting the volume 23answering calls 31automatic answering 37battery disposal viicall waiting 32calling groups 29calling other badges 28, 29, 40cleaning 62conference calls 44ending a call 31holding a call 32logging in 27safety information vsafety recommendations 81Batterydisposal viiremoving from the badge 59replacing 60safety information viiBattery chargerindicators 59safety information vusing 59Beginning a call 27Blocking calls, voice commands 42BroadcastBroadcasting to a group 30Buddies 40Index
92 ··· Vocera User GuideCCall waiting 32Callsaccepting 42answering 31blocking 42call waiting 32calling groups 29calling other users 28, 29, 40conference calls 44ending 31holding 32starting 27Cleaning the badge 62Commands - see “Voice commands”Compliance statements 81Conference calls 44DDeletinggreeting 28learned names 30text messages 66voice messages 34Do Not Disturb 33VIP status effect 33EEmail messagessaving and deleting 66sending from a badge 63sending to a badge 64viewing on a badge 65Ending calls 31FFCC statement 81
Index ··· 93GGeniesummoning 27training 30Glossarybuddy 67Genie 13outside buddy 67text message 68User Console 67Vocera server 13Greeting, personal 28GroupBroadcast 30Groupsadding 53calling 29general information 53recording name prompts for 55HHold/DND buttonalternative voice commands 42holding calls with 32Holding a call 32LLearning a name 30Logging In and Out 27MMessagesplaying, saving, deleting 34recording and sending 33saving and deleting text messages 66text message limits 66NNamerecording 28Namesrecording group name prompts 55
94 ··· Vocera User GuideOOutside Buddies 40PPlaying a message 34RRecordingRecording your voiceprint 41Recording a greeting 28Recording a nametraining the Genie 30your name 28Recording messages 33Recording namesgroup prompts 55Regulatory statements 81SSafety informationbadge and charger vbattery viiSafety recommendations vSAR exposure 81SAR exposure guidelines 81Savingemail and console messages 66voice messages 34Sending messages 33Shared badges 27Sound level 23Speech recognitionproper badge position for 16training the Genie 30Starting a call 27Supervised conference calls 45
Index ··· 95TTermsbuddy 67Genie 13outside buddy 67text message 68User Console 67Vocera server 13Text messagesaving and deleting 66viewing on a badge 65UUnlearning a name 30VVoice commandsaccepting calls 42answering calls 31blocking calls 42conference calls 44general guidelines 69making calls 28, 29, 40sending messages 33training the Genie 30Voice email 63Voice messagesplaying, saving, deleting 34recording and sending 33Voice recognition - see “Speech recognition”VoiceprintRecording 41Volume, adjusting 23
96 ··· Vocera User Guide

Navigation menu