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| Document ID | 840682 |
| Application ID | 50nTv+rhckEqtNtgVpwIhw== |
| Document Description | Manual |
| Short Term Confidential | No |
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| Document Type | User Manual |
| Display Format | Adobe Acrobat PDF - pdf |
| Filesize | 68.6kB (857447 bits) |
| Date Submitted | 2007-09-08 00:00:00 |
| Date Available | 2007-09-10 00:00:00 |
| Creation Date | 2003-10-07 13:47:05 |
| Producing Software | Acrobat Distiller 5.0.5 (Windows) |
| Document Lastmod | 2003-10-07 13:49:29 |
| Document Title | UserGuide.book |
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| Document Author: | sblair |
Vocera User Guide
Version 2.0
Copyright © 2002-2003 Vocera Communications, Inc. All rights
reserved.
Vocera® is a registered trademark of Vocera Communications, Inc.
This product includes software whose copyright is owned by MySQL AB.
MySQL™ is a trademark of MySQL AB in the USA.
This product includes software developed by the Apache Software
Foundation (http://www.apache.org).
ACELP® and VoiceAge are either registered trademark or trademark of
VoiceAge Corporation in the United States and/or other countries and
used under license from VoiceAge Corporation. The ACELP® (*) codec
in this product is used under license from VoiceAge Corporation. Copyright © 2002-2003 Voice Age Corporation. All rights reserved.
Java and all Java-based marks are trademarks or registered trademarks
of Sun Microsystems, Inc. in the United States and other countries.
Nuance, Nuance Verifier, Nuance Vocalizer, and Nuance Voice Platform
are trademarks or registered trademarks of Nuance Communications,
Inc.
Microsoft® Windows®, Windows 2000®, Windows XP®, and
Microsoft® Internet Explorer are registered trademarks of Microsoft
Corporation in the United States and/or other countries.
All other trademarks, service marks, registered trademarks, or registered
service marks are the property of their respective owner/s. All other
brands and/or product names are the trademarks (or registered trademarks) and property of their respective owner/s.
Vocera Communications, Inc.
www.vocera.com
tel :: +1 408 790 4100
fax :: +1 408 790 4101
Part No. :: 930-00529 rev E, 7-October-2003
ii ··· Copyrights and Trademarks
What’s New
Vocera 2.0 provides numerous improvements over the previous version
of Vocera. This chapter summarizes the changes to the voice commands
you can use with badges.
Vocera 2.0 provides the following new features and enhancements for
voice commands:
• Urgent calls, broadcasts, and conferencing commands let you break
through to all recipients, regardless of what they are doing at the
time. See Issuing Urgent Commands on page 47.
• Commands to let group managers add users to a group, remove
users from a group, and record name prompts for groups. In version
2.0, only group managers and system administrators can record
name prompts for a group. See Commands for Group Managers on
page 53.
• New voice commands let you control whether the badge automatically answers incoming calls or whether it asks if you can take a call
before connecting it. See Using the Auto Answer Commands on
page 37.
• Commands to call people or places your system administrator sets
up as address book entries. You can also use other related voice
commands with address book entries. See Calling an Address Book
Entry or Buddy on page 40.
What’s New ··· iii
iv ··· Vocera User Guide
Important Safety Instructions
The Vocera badge (including its battery component) and the
Vocera battery charger are electronic devices. Care appropriate to
the use of any electronic device should be taken in using the
badge and the battery charger in order to avoid possible injury
(such as from shock) and damage (such as from fire).
In addition, the Vocera badge is a wireless communication device
and works by generating radio frequency (RF) signals. These signals, although generally lower in strength than a typical cell
phone, can interfere with other electronic devices that are not
appropriately shielded against RF. If the Vocera badge will be
used in proximity to sensitive electronic devices for which interference could result in serious consequences (for example, a
heart pacemaker), you must consult with the manufacturer of
that device in order to determine the operating safety of the
Vocera badge.
In order to foster comfortable use of the badge and avoid
damage to hearing, do not bring the speaker within close
proximity of the ear while the badge is powered on.
References below to the “badge” refer to the Vocera badge,
including its battery component. References to the “product”
refer to the badge and the Vocera battery charger.
In addition to other basic safety precautions appropriate to the
use of electronic, wireless devices, please follow the safety and
use instructions below.
Badge and Battery Charger Safety
1. Read, understand, and follow all warnings and instructions in the
product documentation and on the product itself.
2. To reduce the risk of electric shock, do not disassemble any part of
the product. Take the badge or charger to qualified service personnel when service or repair work is required. Opening or removing
covers may expose you to dangerous voltages or other risks. Incorrect reassembly can cause electric shock when you use the product
again.
Important Safety Instructions ··· v
3. Do not put anything other than a Vocera badge or Vocera battery
into a charger slot, as other objects may touch dangerous voltage
points or short out parts, which could result in fire or electric shock.
4. Do not place the product on an unstable surface, as a fall may cause
serious damage to the product.
5. Never place the badge or charger near or over a radiator or heat
register. Do not operate the charger in a cabinet or other enclosure
unless proper ventilation is provided.
6. Do not position the badge or battery charger near water; for example, near a sink, wash bowl, or toilet. Do not spill liquid of any kind
on the product. Doing so may short out parts, causing damage to
the product and creating the risk of fire or electric shock.
7. Take the badge or charger to a qualified service provider in these
circumstances:
• If liquid has been spilled into the badge or charger, or if rain or
water have touched the badge or charger.
• If the badge or charger does not operate normally after you follow the operating instructions.
• If the badge or charger has been dropped or damaged.
• If the badge or charger exhibits a distinct degradation in performance.
• If the power cord or plug on the charger is damaged or frayed.
8. Unplug the charger from the wall outlet before cleaning. To clean
the badge or charger, wipe with a damp cloth. Do not use liquid
cleaners or aerosol cleaners.
9. Use the battery charger indoors only.
10. Do not allow anything to rest on the charger's power cord. Do not
locate the charger where the cord may be damaged or where the
cord may cause someone to trip. Keep the power cord away from
operating machinery.
11. Do not overload outlets or extension cords, because this may cause
a fire or electrical shock.
vi ··· Vocera User Guide
12. Operate the charger only with a Vocera-approved power adapter.
Utilisez le chargeur seulement avec un adaptateur de puissance
approuvé par Vocera.
Additional Instructions Related to Battery Safety
1. Use only the batteries supplied with the product or Voceraapproved replacements.
2. Do not use the battery to power any device other than a Vocera
badge.
3. Charge the battery only in a Vocera charger and according to the
instructions in Charging the Battery on page 59. These instructions
are also included with the charger.
4. Do not charge the battery in a place where static electricity is generated nor let the battery touch something that is statically charged.
5. The battery can be stored at temperatures between –4° F and 104°
F (between –20° C and 40° C), and can be charged or operated at
temperatures between 32° F and 104° F (between 0° C and 40° C).
6. Do not put the battery into a microwave oven, conventional oven,
dryer, or high-pressure container, nor dispose of the battery in a fire.
Under these conditions, the battery may explode.
7. Do not open or puncture the battery nor subject the battery to
strong physical shock.
8. Stop using the battery if it exhibits abnormal heat, odor, color,
deformation, or is in an abnormal condition.
9. If you detect leakage or a foul odor, it is especially important to
keep the battery away from fire. If battery liquid leaks onto your
skin or clothes, wash well with clean water immediately. If liquid
leaking from the battery gets into your eyes, do not rub your eyes.
Rinse your eyes well with clean water, and consult a doctor
immediately.
10. Handle batteries with care to avoid shorting the battery with conducting materials, such as rings, bracelets, and keys. The battery
may overheat and could burn you.
Important Safety Instructions ··· vii
11. After the battery has reached the end of its useful life, we recommend recycling the materials at a recycling center in your community. If you choose to dispose of the batteries, consult the
regulations that are in force in your locale.
12. When recycling or discarding the battery, make it nonconductive
by applying vinyl tape to the terminals located on the edges of the
battery, at the sides.
ATTENTION: IL Y A DANGER D'EXPLOSION S'IL Y A REMPLACEMENT INCORRECT DE LA BATTERIE, REMPLACER UNIQUEMENT
AVEC UNE BATTERIE DU MÊME TYPE OU D'UN TYPE ÉQUIVALENT
RECOMMANDÉ PAR LE CONSTRUCTEUR. METTRE AU REBUT LES
BATTERIES USAGÉES CONFORMÉMENT AUX INSTRUCTIONS DU
FABRICANT.
Important Information About Use in Certain Areas
1. Turn your badge OFF in facilities when any posted notices instruct
you to turn off all devices that emit a radio frequency. In parts of
certain facilities, such as hospitals or health care facilities, equipment may be in use that could be sensitive to external RF energy.
2. If you have any reason to suspect that the badge is interfering with
sensitive equipment, turn the badge OFF immediately. To turn the
badge OFF, depress the Call button for 5 seconds or remove the
battery.
3. Turn your badge OFF and do not use the charger when you are in
any area with potentially explosive materials in the atmosphere.
Sparks in such areas could cause an explosion or fire, resulting in
bodily injury or death. Areas with potentially explosive atmospheres
include, for example: fueling areas; transfer or storage facilities for
fuel or chemicals; facilities with equipment using liquefied petroleum gas, such as propane or butane; and areas where the air contains chemicals or particles, such as grain, dust, or metal powders.
viii ··· Vocera User Guide
Table of Contents
What’s New . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . v
Badge and Battery Charger Safety . . . . . . . . . . . . . . . . . . .v
Additional Instructions Related to Battery Safety . . . . . . . . vii
Important Information About Use in Certain Areas . . . . . viii
Welcome to Vocera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Features of Your Badge . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Call Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Hold/DND Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Microphone and Speaker . . . . . . . . . . . . . . . . . . . . . . . .
Headset Jack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Menu Selection Buttons . . . . . . . . . . . . . . . . . . . . . . . . .
Volume Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Indicator Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Alert Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
18
18
19
19
19
23
24
25
Basic Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Logging In and Out . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Recording Names and Greetings . . . . . . . . . . . . . . . . . . .
Calling Other Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Calling a Member of a Group . . . . . . . . . . . . . . . . . . . . .
Broadcasting to a Group . . . . . . . . . . . . . . . . . . . . . . . . .
Training the Genie . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Ending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using Buttons to Answer “Yes” or “No” . . . . . . . . . . . .
Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Putting a Caller on Hold and Releasing the Hold . . . . . . .
Using Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sending a Voice Message . . . . . . . . . . . . . . . . . . . . . . . .
Playing, Saving, and Erasing Voice Messages . . . . . . . . .
Commands You Can Use During Message Play . . . . . . . .
Using the Auto Answer Commands . . . . . . . . . . . . . . . .
27
28
28
29
30
30
31
31
32
32
32
33
33
34
36
37
Table of Contents ··· ix
Advanced Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Calling Telephone Numbers . . . . . . . . . . . . . . . . . . . . . . .39
Calling an Address Book Entry or Buddy . . . . . . . . . . . . . .40
Recording Your Voiceprint . . . . . . . . . . . . . . . . . . . . . . . .41
Blocking and Accepting Calls . . . . . . . . . . . . . . . . . . . . . .42
Forwarding Your Calls . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Placing a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . .44
Issuing Urgent Commands . . . . . . . . . . . . . . . . . . . . . . . .47
Joining or Leaving a Group . . . . . . . . . . . . . . . . . . . . . . . .48
Locating a Badge User or Group Member . . . . . . . . . . . . .50
Getting Other Information . . . . . . . . . . . . . . . . . . . . . . . .51
Commands for Group Managers . . . . . . . . . . . . . . . . . . . . 53
Adding and Removing Group Members . . . . . . . . . . . . . .54
Recording Name Prompts for a Group . . . . . . . . . . . . . . .55
Maintaining Your Badge . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
When to Charge the Battery . . . . . . . . . . . . . . . . . . . . . .57
Preparing the Charger . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Charging the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Cleaning the Badge . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Voice and Text Email Messages . . . . . . . . . . . . . . . . . . . . . 63
Sending a Voice Email From a Badge . . . . . . . . . . . . . . . .63
Sending a Text Email to a Badge . . . . . . . . . . . . . . . . . . .64
Reading Text Messages . . . . . . . . . . . . . . . . . . . . . . . . . .65
The User Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . 69
End User Sales Agreement . . . . . . . . . . . . . . . . . . . . . . . . . 73
End User Sales Agreement (United States):
Vocera Communication Badge Components . . . . . . . . . .73
End User License Agreement . . . . . . . . . . . . . . . . . . . . . . . 75
End User License Agreement (United States):
Vocera Software and Documentation . . . . . . . . . . . . . . . .75
x ··· Vocera User Guide
Specifications and Regulatory Notices . . . . . . . . . . . . . . . 79
System Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Command Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Summon and Dismiss the Genie . . . . . . . . . . . . . . . . . . .
Log In and Log Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Record Your Name, Greeting, and Voiceprint . . . . . . . . .
Call a User or Group Member . . . . . . . . . . . . . . . . . . . . .
Dial a Telephone Number . . . . . . . . . . . . . . . . . . . . . . . .
Place a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . .
Initiate a Broadcast . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Forward a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Transfer a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Listen to and Leave Voice Messages . . . . . . . . . . . . . . . .
Block and Accept Calls . . . . . . . . . . . . . . . . . . . . . . . . . .
Locate Users and Groups . . . . . . . . . . . . . . . . . . . . . . . .
Work with your own Groups . . . . . . . . . . . . . . . . . . . . .
Manage Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
83
83
83
84
84
85
86
86
86
87
88
88
89
89
90
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Table of Contents ··· xi
xii ··· Vocera User Guide
Welcome to Vocera
Your new Vocera badge provides fast, simple, person-to-person
communication over your company’s wireless network. You don’t need
to memorize a number, and you don’t need to page someone and wait
for a response. Using voice commands, Vocera instantly connects you to
the people you need to reach, reducing phone tag, overhead paging,
and physically searching for a person. It also gives you the freedom to be
mobile, even when you are expecting an important call.
Your badge has a built-in speaker, microphone, and radio, plus a display
that shows caller ID and messages. Attachment options included with
the badge allow hands-free operation.
Vocera badges communicate through your in-house wireless local area
network (WLAN). This design permits people to reach you even in areas
where cellular phones experience what people call dead spots. Also,
since badges transmit and receive calls in a different frequency range
than cellular phones, you can use a Vocera badge in areas where cellular
phones are prohibited because of concerns about interference with
other equipment.
A central computer, the Vocera server, controls all badge communications. As you use your badge, you are prompted by the Genie, which is
the voice interface to the server. The Genie recognizes simple commands in verb-noun format. For example:
“Call Charles Jones.”
“Record a message for Tech Support.”
“Block all calls.”
Because you use voice commands, the Vocera system is easy to learn, so
you can start using your badge immediately.
Welcome to Vocera ··· 13
This guide describes how to use and care for your badge:
• Before you use your badge for the first time, read Important
Safety Instructions on page v.
• Getting Started on page 15 tells you how to attach the lanyard,
pocket clip, or universal clip; install the battery; log in; and adjust
the volume on your badge.
• Features of Your Badge on page 17 describes the features of your
badge and explains how to use the buttons and badge display
menus.
• Basic Calling on page 27 gives you instructions for using the most
common calling and message features.
• Advanced Commands on page 39 describes more complex
operations, such as conference calls, and explains commands that
are available only if your system administrator grants certain
permissions on the Vocera server.
• Maintaining Your Badge on page 57 describes how to charge the
battery and clean the badge.
• Voice and Text Email Messages on page 63 tells you how to send
email messages to and from a badge. It also gives instructions on
how to view text messages on the badge display.
• The User Console on page 67 provides a brief introduction to the
User Console, which is a browser-based application you can use to
customize the features of your badge, send text messages, and
forward your calls.
• Frequently Asked Questions on page 69 tells you how to
diagnose and correct simple problems.
• End User Sales Agreement on page 73 defines the terms under
which the badge and its associated components may be used.
• End User License Agreement on page 75 defines the terms under
which the server software and the software running on the badge
may be used.
• Specifications and Regulatory Notices on page 79 gives badge
specifications and regulatory information.
• Command Reference, at the back of this guide, lists the most
commonly used commands.
14 ··· Vocera User Guide
Getting Started
If this is the first time you are using a Vocera badge, you can get started
right away by following these simple steps:
1. Charge the battery, if necessary.
New batteries must be charged before use. If the badge has already
been used by someone else, check the battery level indicator on the
badge display to make sure the battery has sufficient power.
See Maintaining Your Badge on page 57 for other ways to
determine whether the battery needs charging and for instructions
on how to charge the battery with or without the badge.
2. Choose the lanyard, pocket clip, or universal clip attachment, and
connect it to the badge. Attachments need to be connected prior to
battery installation.
Lanyard
Pocket Clip
Universal Clip
3. Install the battery. To do this, slide the holes in the top of the battery
over the small pegs at the top of the badge’s battery compartment,
and then press down gently to seat the battery.
Lanyard
Pocket Clip
Universal Clip
Getting Started ··· 15
The badge will begin a startup sequence. Wait until the badge
display reads Logged Out or shows someone’s name.
4. Put the badge on, and make sure it is in the proper position.
To get the best possible speech recognition, the microphone on the
top of the badge should point toward your mouth and should be 6
to 12 inches (15 to 30 centimeters) from your mouth.
6 to 12 inches
(15 to 30 cm)
Lanyard
Pocket Clip
Universal Clip
5. Log in: Press the Call button and wait for the Genie to answer.
If the Genie asks for your name, say your first and last names.
If the Genie answers by saying “Vocera” or by playing a tone,
say “Log me in as your first and last name” (for example, “Log me
in as John Smith”).
6. Record your name: Press the Call button, wait for the Genie to
answer, and then say “Record my name.”
The Genie will prompt you to record your name. If you do not
record your name, the Vocera system uses speech synthesis to say
your name.
7. Adjust the volume on the badge, if necessary. (See Volume Adjustment on page 23).
Your badge is now ready to use. You can press the Call button at any
time, wait for the Genie to answer, and then give the Genie a voice
command, such as:
“Call Jim Olsen.”
“Record my greeting.”
“Play my messages.”
See Basic Calling on page 27 and Advanced Commands on page 39 for
more information about Vocera commands.
16 ··· Vocera User Guide
Features of Your Badge
The design of the Vocera badge is simple, so you can communicate
quickly and easily and keep your hands free to do other tasks. The information in this chapter will help you become familiar with the features of
your badge.
Top View
Microphone
Hold/DND Button
Indicator Light
Front View
Headset Jack
Call Button
Speaker
Badge Display
Back View
Up Button
Select Button
Down Button
Battery
Battery Latch
Features of Your Badge ··· 17
Call Button
Press the Call button to begin and end all voice communications, such
as making calls, sending and listening to messages, and recording your
name and greeting. The Call button also has these other uses:
• The Call button turns the badge on and off. Press and hold the Call
button for at least 5 seconds to turn the badge power off. To turn
the badge on, press the Call button again.
• If the Genie asks you a question that requires a yes or no response,
you can press the Call button to answer “yes.”
• If you are on a call and you hear a Call Waiting tone, press the Call
button to put the current call on hold and connect to the new call.
To disconnect from the second call and return to the call on hold,
press the Call button again.
Hold/DND Button
The Hold/DND button places calls on hold and puts the badge in Do Not
Disturb (DND) mode:
• To hold a call, press the Hold/DND button while the call is in
progress. To release the hold, press the button again.
While a call is on hold, you can press the Call button to summon
the Genie. When the Genie answers, you can call another user,
check for new messages, or issue any other command. Once the
command has been carried out and the operation is finished, the
Genie automatically reconnects you with the person on hold.
• To put the badge in Do Not Disturb mode, press the Hold/DND button when no call is in progress. Callers are told that you are unavailable, and they are invited to leave a message, or else their call is
forwarded to another destination if forwarding is active for your
badge.
A small yellow indicator light on the Hold/DND button blinks when the
badge is in Hold or Do Not Disturb mode.
18 ··· Vocera User Guide
The Hold/DND button also has these other uses:
• Press the Hold/DND button to cancel a command. For example, if
you are calling someone, leaving a message, or recording your
name and you change your mind, press Hold/DND to cancel the
action.
• If the Genie asks you a question that requires a yes or no response,
press the Hold/DND button to answer “no.” (To answer “yes,” use
the Call button.)
Microphone and Speaker
The unidirectional design of the microphone enables it to gather and
transmit speech, yet minimizes the amount of background noise that is
picked up.
You can adjust the speaker volume by using the buttons on the left side
of the badge. (See Volume Adjustment on page 23.)
Headset Jack
The headset jack accepts an earphone/microphone-style headset (sold
separately) for times when you want more privacy or are working in a
noisy environment. The badge’s microphone and speaker operations are
suppressed when you attach a headset.
Menu Selection Buttons
The display on the back of the badge shows a series of menu screens
that comprise the top level of the menu system. To navigate through the
menu system, you use the Up, Select, and Down buttons on the side of
the badge:
Up
Select
Down
Features of Your Badge ··· 19
Use the Select button to choose a displayed item. To return to the main
screen at any time, press and hold the Select button until the badge
beeps.
Badge Display Menus
If you press the Up button to scroll through the top-level menu, you see
the following choices: Messages, Volume, Power Off, and Info. If you
press the Up button once more, the display returns to the main screen.
Press the Down button to navigate in the reverse direction.
The following sections describe your badge’s display menu choices.
Main Screen
The main screen appears when you turn on the badge. This screen has a
status message area with symbols that show you the wireless network
signal strength and the battery charge level.
Signal Strength
Battery Level
Status Message Area
In addition, when you have unread text messages, the envelope symbol
appears, and when you have unplayed voice messages, the telephone
symbol appears, as this illustration shows:
Unplayed Text Message
Unplayed Voice Message
20 ··· Vocera User Guide
The status message area may show one of the following alerts:
Status Message
Meaning
Name — not blinking
The name of the person who is currently logged in
to the Vocera system using this badge.
Name — blinking
If someone is trying to call you, this shows you the
name of the person who is calling.
If you are already on a call, this shows the name of
the person with whom you are currently speaking.
If you are already on a call and you hear the Call
Waiting tone, this displays the name of the person
who is trying to call you.
Vocera
Your badge is communicating with the Genie.
Logged out
No one is logged in with this badge.
Searching for Access
Points
The badge is out of network range or is not able to
connect with the network. If you are sure you are
within range of your network, contact your system
administrator.
Searching for Server
The badge is within network range, but it is not
communicating with the Vocera server. See Why
does my badge display say “Searching for Server”?
on page 71.
Messages
Your badge can display text messages that were sent
from email accounts or from the Vocera User Console.
When you select Messages, the display shows one subject
line for each text message. A closed envelope symbol
next to a subject means you have not yet read that message; an open
envelope means you have already read that message. See Reading Text
Messages on page 65 for more information.
Volume
The Volume control adjusts the sound level of the speaker
on your badge. See Volume Adjustment on page 23 for
instructions.
Features of Your Badge ··· 21
Power Off
Power Off turns off all power to the badge and the badge
display to preserve the battery charge when you are away
from the network. (Press the Call button to turn the
power on again.)
Info
The Info feature gives you information about the badge
you are using and how it is connected to the network.
Most of this information is intended to be used by your
system administrator for diagnostic purposes.
The Info menu provides the following information:
Battery
The battery strength is given in volts (V). The badge operates correctly when the battery level is 3.5 V or greater.
Badge MAC
The MAC address is a unique identifier for your badge that the
Vocera server uses as the Badge ID.
Location
The name of the location or the physical network address of the
access point with which your badge is currently communicating.
Badge IP
The Internet Protocol (IP) network address of the badge.
Server IP
The IP network address of the Vocera server.
Version
The version of the firmware (internal control programs) that your
badge is using.
AP MAC
The physical network address assigned to the access point to which
the badge is currently connected.
22 ··· Vocera User Guide
User
The name of the person who is currently logged in to your network
with this badge.
Volume Adjustment
To adjust the volume when you are on a call:
Press the Up button as many times as necessary to increase the volume
to the level you want. To decrease the volume, use the Down button.
To adjust the volume when the badge is idle:
1. Turn the badge over, so you can see the display.
2. Press the Up button until you see the Volume icon.
3. Press the Select button to choose the Volume feature.
4. Press the Up button as many times as necessary to increase the volume to the level you prefer, or press the Down button to decrease
the volume. The display changes accordingly.
Lowest volume
Highest volume
5. Press the Select button to set the new level and return to the main
screen.
Features of Your Badge ··· 23
Indicator Lights
The indicator light on the top of the badge provides message alerts, outof-network alerts, and low battery warnings. The color and blink rate of
the indicator light give you the following information:
Color
Green
Red
Blink Rate
Meaning
Slow
Normal operation. No new voice or text
messages
Fast
Normal operation and you have
unplayed voice messages or unread text
messages
Slow
Your badge is out of range or is not
communicating with the Vocera server.
If the badge is out of range, you will see
the message “Searching for Access
Points” on the badge display
If the badge is within range but is not
connecting to the server, you will see the
message “Searching for Server.”
Fast
The battery needs to be recharged.
Solid
There is a system error. Contact your
system administrator for help.
Note: The Hold/DND button has a yellow indicator light that blinks to
remind you that a call is on hold or that you have put the badge in Do
Not Disturb mode.
24 ··· Vocera User Guide
Alert Tones
Alert tones are controlled by settings on the Vocera server. Your badge
may play any or all of the following alert tones:
Tone
Meaning
On/Off Network Alert
You just moved out of the range of the wireless
network, or you just moved into the range of
your wireless network.
Low Battery Alert
Your battery needs to be recharged.
Text Message Alert
You just received a new text message
Voice Message Alert
You just received a new voice message.
If you are not receiving a warning that you would find useful, or if you
do not want to be notified of any of the above conditions, ask your system administrator to change the settings for your badge. The system
administrator can also set an option to disable all alerts when your
badge is in Do Not Disturb mode.
Features of Your Badge ··· 25
26 ··· Vocera User Guide
Basic Calling
Your Vocera badge provides one-touch communication. To begin any
kind of call or to record or play messages, press the Call button on the
badge to summon the Vocera Genie. The Genie will answer with a tone,
a prompt, or both (depending on the setting that is active for your
badge) and will then be ready to accept your voice commands.
The following sections describe the most-frequently used voice commands, by category. Tables that summarize the commands follow.
Logging In and Out
Your system administrator may assign a badge to you, or you may share
badges with other users.
If your badge is assigned only to you, you are logged in all the time.
Just press the Call button to begin using the badge.
If your organization shares badges, press the Call button on the
badge you are using to summon the Genie.
• If no one is logged in to the system with the badge, the Genie will
greet you and ask you to say your name. Say your first and last
name, and you are logged in.
• If someone is already logged in with that badge, the Genie will
answer with a standard tone or greeting. Say “Log me out,” and
wait for the chime to signal that the previous user is logged out.
Then press the Call button again to log in.
Action
Recommended Voice
Commands
(examples in italics)
Log in
When prompted by the
Genie, say your first and
last name.
Log out
Log me out.
Alternative Forms
Log out.
To issue another voice command after you log in, press the Call button
again.
Basic Calling ··· 27
Note: If voice prints are enabled for your system, the Genie may ask
you to say your name multiple times or ask you to repeat a series of digits.
You can be logged in to the system on only one badge at a time. If you
log in using a second badge, you will be logged out from the first
badge.
Note: When you turn the badge off or remove the battery for
charging, you are still logged in to the system. The system administrator
may choose a setting that forces a logout when you place your badge
(but not the battery by itself) in the charger.
Recording Names and Greetings
To allow your callers to hear your name in your own voice, and to enable
callers to hear a personal greeting when they leave messages, use the
following voice commands to record your name and to record, play, and
erase your greeting.
Action
Recommended Voice
Commands
Alternative Forms
Record your
name
Record name.
Record my name.
Record, play
back, or erase
your greeting
Record greeting.
Play back greeting.
Erase greeting.
Record my greeting.
Play back my greeting.
Erase my greeting.
Calling Other Users
To begin a call, press the Call button, wait for the Genie to answer, and
then tell the Genie to “Call User’s Name.” If the person you are calling is
already on a call, a tone will notify him or her that someone else is trying
to call. (See Call Waiting on page 32.)
28 ··· Vocera User Guide
When you call another user and that person is not available, the call
may be forwarded to another user or to a phone number. If no forwarding has been set, you will be prompted to leave a message.
Action
Call a user
Recommended Voice
Commands
(examples in italics)
Call John Smith.
Alternative Forms
Find John Smith.
Get me John Smith.
Contact John Smith.
Calling a Member of a Group
The system administrator may create groups of badge users and provide
a list of groups for you to use in commands. When you call a group, you
are actually calling an available member of that group, not everyone in
the group. The Vocera server determines which member to try first,
based on the ordering method the system administrator or group manager chooses.
To call a member of a group
1. Press the Call button.
2. Wait for the Genie to answer.
3. Tell the Genie to “Call the Group’s name.”
The Vocera server searches for an available member of the group. If no
one in the group is available, you will either be prompted to leave a
message (which will be sent to all members of the group) or your call
will be forwarded, depending on the way the system administrator or
group manager has set up the group.
Action
Call a group
member
Recommended Voice
Commands
(examples in italics)
Call Tech Support.
Alternative Forms
Find Tech Support.
Get me Tech Support.
Contact Tech Support.
Basic Calling ··· 29
Broadcasting to a Group
The broadcast feature allows you to make a quick announcement to a
group. Much like an overhead page, a broadcast is sent out as you
speak. Broadcasts are not recorded, and only members of the group
who are on-line and available for a call at the time of the broadcast will
receive it.
Use the following command to initiate a broadcast. Press the call button
to stop broadcasting.
Recommended Voice
Commands
(examples in italics)
Action
Initiate a
broadcast to a
group
Alternative Forms
Broadcast to Tech Support.
Training the Genie
If you find that the Genie has difficulty understanding you when you say
the name of an individual, group, or location, or if you simply want to
call someone by a nickname, you can train the Genie to recognize the
name as you say it, rather than the formal or official way.
To train the Genie:
1. Press the Call button, wait for the Genie to answer, and then say
“Learn a name.”
2. When prompted, spell the name of the individual or group.
3. When prompted, say the name (or nickname) of the individual or
group.
30 ··· Vocera User Guide
If you change your mind, you can tell the Genie to “Unlearn a name.”
The Genie will prompt you for the necessary information.
Action
Recommended Voice
Commands
Alternative Forms
Train the Genie
to recognize
the way you
say the name
of a user,
group, or
location
Learn name.
Learn group name.
Learn location name.
Learn a name.
Learn a group name.
Learn a location name.
Delete a
learned user,
group, or
location name
Unlearn name.
Unlearn group name.
Unlearn location name.
Unlearn a name.
Unlearn a group name.
Unlearn a location name.
Answering a Call
When someone calls your badge, you will hear a tone, and the Genie
may ask if you want to talk to the caller.
To accept the call, answer “Yes,” or press the Call button.
To reject the call, say “No,” or press the Hold/DND button.
When you reject a call, the caller will be prompted to leave a message or
forwarded to a destination you have chosen. See Forwarding Your Calls
on page 43.
If Auto Answer for Incoming Calls is enabled for your badge, all of
your calls will be connected immediately, without any action on your
part. See Using the Auto Answer Commands on page 37.
Note: Calls will not be put through if you told the Genie to block calls
or you put your badge in Do Not Disturb mode. (See Using Do Not Disturb on page 33 and Blocking and Accepting Calls on page 42.)
Ending a Call
To end a call, press the Call button.
If the other party ends the call, you will be disconnected automatically.
Basic Calling ··· 31
Using Buttons to Answer “Yes” or “No”
When a Genie prompt requires a “yes” or “no” answer (for example, to
confirm that you want to send a message), you can say your response or
you can press a button to respond.
To answer “yes,” press the Call button.
To answer “no,” press the Hold/DND button.
Call Waiting
If you hear a call-waiting tone during a call, it means that someone is
trying to call you. The name of the person calling you will flash on your
badge display.
To accept the call, press the Call button. This puts the first call on hold
and connects the second call. To end the second call and return to the
original call, press the Call button again.
To refuse the call, press the Hold/DND button (you can also ignore the
tone, but using DND is less intrusive). The second call will be treated as
an unanswered call. The caller will either be prompted to leave a message or will be forwarded to a destination you have chosen. (See Forwarding Your Calls on page 43.)
Putting a Caller on Hold and Releasing the Hold
To hold a call, press the Hold/DND (Do Not Disturb) button on the top of
the badge. The indicator light on the Hold/DND button blinks when
hold or Do Not Disturb is active. To release the hold, press the Hold/DND
button again.
When a call is on hold, you can press the Call button, and then
call another badge, send a message, or give the Genie any other
authorized command when the Genie answers. You can use this
procedure to set up supervised conference calls, for example. (See
Supervised Conferencing on page 45.)
32 ··· Vocera User Guide
Using Do Not Disturb
There may be times when it is inconvenient for you to receive calls and
message notifications from the Genie (when you are attending a meeting, for example). The easiest way to block calls is to press the Hold/DND
button. When you are ready to resume accepting calls, press the Hold/
DND button again.
When you put the badge in Do Not Disturb (DND) mode, some calls may
still be put through. VIP buddies or a person with VIP status can optionally interrupt DND mode, and an urgent call is always connected.
The Genie tells VIP buddies and callers who have VIP Status that you
are not accepting calls right now, and asks them “Do you want me to
break through?” If they confirm, the Genie calls your badge. (VIP Status
is a permission granted by the system administrator.)
Urgent calls and broadcasts always break into DND mode—you do not
get the opportunity to reject them. The system administrator must grant
a user permission to make urgent calls and broadcasts.
To block calls using voice commands, see Blocking and Accepting Calls
on page 42.
Sending a Voice Message
You can send voice messages to individual users, or you can send messages to all members of a group simultaneously. You can also specify
that the message is urgent. Each message can be up to a minute in
length.
Urgent messages are treated differently from non-urgent messages in
the following ways:
• Urgent messages will be played back before standard messages,
regardless of the order in which messages are received.
• If you have VIP status, recipients will be notified of your messages
immediately, even if they have put their badges in Do Not Disturb
mode or issued a command to block calls from you.
Note: Do not confuse an urgent voice message with urgent calls,
broadcasts, conferences, and invitations. An urgent message is played
back before other messages, but it does not interrupt a recipient. See
Issuing Urgent Commands on page 47.
Basic Calling ··· 33
The following table shows the commands for recording voice messages:
Action
Recommended Voice
Commands
(examples in italics)
Alternative Forms
Send a message to a user
Record a message for John
Smith.
Send a message to John
Smith.
Send a message to the
members of a
group
Record a message for Tech
Support.
Send a message to Tech
Support.
Record an
urgent
message for a
user
Record an urgent message
for John Smith.
Send an urgent message to
John Smith.
Record an
urgent
message for a
group
Record an urgent message
for Tech Support.
Send an urgent message to
Tech Support.
Playing, Saving, and Erasing Voice Messages
The voice messages that users leave for you are stored on the Vocera
server. When you play your messages, you can issue voice commands to
save or erase each message or to move to the next or previous message
to be played.
Voice messages, both played and unplayed, are erased when they have
been stored for a certain number of days or weeks. (The limit is set by
the system administrator.) You can use the Save command to protect a
message from this automatic erasure (see Commands You Can Use During Message Play on page 36). The saved voice message then stays on
the Vocera server until you explicitly tell the Genie to erase it.
Vocera uses the following default settings for message playback:
• The order in which messages are played is the opposite of the order
in which they are received (most recent message first).
• The date and time of the message are not announced.
34 ··· Vocera User Guide
You can change these default settings in the Announcements tab of the
User Console. If you do not have access to the User Console, your system administrator can change these settings for you.
Use one of the following commands to begin playing messages:
Action
Play new
(unplayed)
messages
Play old (previously played)
messages
Erase messages
Recommended Voice
Commands
(examples in italics)
Alternative Forms
Play messages.
Play my messages.
Play messages from John
Smith.
Play my messages from
John Smith.
Play messages from
Marketing.
Play my messages from
Marketing.
Play old messages.
Play my old messages.
Play old messages from
John Smith.
Play my old messages from
John Smith.
Play old messages from
Marketing.
Play my old messages from
Marketing.
Erase all my messages
Delete all messages.
Erase all messages from
John Smith.
Delete all messages from
John Smith.
Basic Calling ··· 35
Commands You Can Use During Message Play
The following table shows the commands you can use during message
playback. In each case, you press the Call button while the message is
being played and say the command. You can end message play altogether by pressing the Hold/DND button, or by pressing the Call button
twice.
Action
Recommended Voice
Commands
(examples in italics)
Alternative Forms
Delete the
message you
just played or
are in the process of playing
Delete message.
Erase message.
Save the
message you
just played or
are in the process of playing
Save message.
Archive message.
Play the next
message
Next message.
Skip message.
Replay the current message
Repeat message.
Give the time
and date the
message was
received
Time stamp.
Time.
Give the date
the message
was received.
Date stamp.
Date.
Cancel message play
Cancel.
Goodbye.
36 ··· Vocera User Guide
Using the Auto Answer Commands
The Auto Answer property lets you specify whether the badge automatically answers incoming calls or whether it asks if you can take a call
before connecting it.
• If Auto Answer is turned on, the badge automatically connects all
incoming calls immediately, without asking if you want to take
the call. If all calls need to be connected quickly, you can enable
this feature.
• If Auto Answer is turned off, the badge prompts you by asking,
“Can you take a call from Hans Dressler?” before connecting an
incoming call.
Use the following commands to control the Auto Answer property:
Action
Recommended Voice
Commands
(Examples in Italics)
Connect
incoming calls
immediately
Turn auto answer on.
Ask before
connecting
incoming calls
Turn auto answer off.
Alternative Forms
Basic Calling ··· 37
38 ··· Vocera User Guide
Advanced Commands
Some commands require special badge permissions or are a little more
complex than the commands described in Basic Calling on page 27. This
chapter describes these commands.
The commands are grouped by category. When a command requires
special permission, it is marked by an asterisk (*) in the description. Your
system administrator enables or disables permissions for each user. If
you do not have permission to use a command that requires one, the
Genie will tell you.
Calling Telephone Numbers
If the Vocera Telephony Solution Software is installed on your system,
you can ask the Genie to call telephone numbers. Separate permissions
are required to make calls to in-house extensions, local numbers, and
long-distance numbers.
The following commands are available:
Action
Recommended Voice
Commands
(Examples in Italics)
Call an
extension*
Dial extension 5120.
Call a local or
long distance
telephone
number*
Get me an outside line.
Alternative Forms
Dial an outside number.
Notice that you use the same command to make local and long distance
calls. The Genie will prompt for the number, including the area code. If
the area code you say matches the local area code or toll-free area
codes set up by your system administrator, the call will be considered
local.
The Genie understands numbers, including variations of a number. For
example, “Dial extension four one zero zero,” “Dial extension four one
oh oh,” or “Dial extension forty one hundred” are all recognized as
commands to dial 4100. The Genie does not recognize commands to
dial letters (for example, 1-800-VOC-ERA1).
Advanced Commands ··· 39
Calling an Address Book Entry or Buddy
The Vocera system provides an address book for the names and phone
numbers of people who are not badge users. Your system administrator
sets up and maintains this address book, but all users can access the
names of people and places it contains from their badges.
For example, if badge users frequently need to contact local businesses,
your Vocera administrator can enter the business names and phone
numbers in the address book. Then, getting a price quotation from
Northwestern Hardware can be as simple as using the badge to say
“Call Northwestern.”
If you have access to the User Console, you can also set up a private
address book of Outside Buddies. Your buddy list contains the names,
nicknames, and contact information for friends who are not badge
wearers. For example, if you set up My Mom as an outside buddy, you
can say, “Call My Mom” to dial her phone number. See the Vocera User
Console Guide for complete information about setting up buddies.
In addition to the Call command, you can use address book entries and
buddies in the following voice commands:
• Conference. See Placing a Conference Call on page 44.
• Invite. See Placing a Conference Call on page 44.
• Send Voice Email. See Sending a Voice Email From a Badge on
page 63.
• Forward. See Forwarding Your Calls on page 43.
• Learn. See Training the Genie on page 30.
• Unlearn. See Training the Genie on page 30.
Action
Recommended Voice
Commands
(examples in italics)
Alternative Forms
Call an address
book entry*
Call Poison Control.
Find Poison Control.
Get me Poison Control.
Contact Poison Control.
Call an outside
buddy*
Call My Mom.
Find My Mom.
Get me My Mom.
Contact My Mom.
40 ··· Vocera User Guide
Recording Your Voiceprint
A voiceprint allows the system to authenticate you when you log in. A
voiceprint is similar to a fingerprint—it distinguishes you from other
people. If you have recorded your voiceprint, you will be challenged to
repeat some digits when you log in. The system compares your voice
with your recorded voiceprint and denies the login if there is a mismatch.
Voiceprint authentication is active only if it has been enabled by your
system administrator. Your system administrator needs to provide separate permissions for you to record and erase your voiceprint. Normally,
only your system administrator will have permission to erase the voiceprint of another user.
Note: Until your voiceprint has been recorded, other users will be able
to log in under your name. Your system administrator may have configured the system to prompt you to record your voiceprint the first time
you log in.
To allow the system to authenticate you when you log in, use the following commands to record or erase your voiceprint.
Action
Record or erase
voiceprint*
Recommended Voice
Commands
Alternative Forms
Record my voiceprint.
Erase my voiceprint.
Make sure you record your voiceprint in a quiet place and speak in a
normal voice.
IMPORTANT: After you have recorded your voiceprint, you should test
it several times by logging in and out. If you have trouble logging in, you
should erase your voiceprint or ask your system administrator to erase it
so you can log in and re-record it. The system automatically refines your
voiceprint over time; the more times you log in successfully, the easier it
is for the system to recognize your voice the next time.
Advanced Commands ··· 41
Blocking and Accepting Calls
You can use the following voice commands to block or accept calls.
Some of these commands offer more flexibility than the comprehensive
blocking provided by the Hold/DND button.
Action
Block calls*
Accept calls*
Find out who is
currently
blocked from
calling your
badge*
Recommended Voice
Commands
(examples in italics)
Alternative Forms
Block all calls.
Hold all calls.
Block all calls from John
Smith.
Hold all calls from John
Smith.
Block all calls except from
John Smith.
Hold all calls except from
John Smith.
Accept all calls.
Take all calls.
Accept all calls from John
Smith.
Take all calls from John
Smith.
Accept all calls except
from John Smith.
Take all calls except from
John Smith.
Who is blocked?
Whose calls are blocked?
When you activate call blocking, some calls may still be put through. VIP
buddies or a person with VIP status can optionally break through, and
an urgent call is always connected.
If you are blocking calls, the Genie tells VIP buddies and callers who
have VIP Status that you are not accepting calls right now, and asks
them “Do you want me to break through?” If they confirm, the Genie
calls your badge and asks if you want to take the call. (VIP Status is a
permission granted by the system administrator.)
Urgent calls and broadcasts always break through—you do not get the
opportunity to reject them. The system administrator must grant a user
permission to make urgent calls and broadcasts.
Note: You must have a special permission to issue block and accept call
commands.
42 ··· Vocera User Guide
Forwarding Your Calls
When you cannot answer a call for any reason, or when you block all
calls or put your badge in Do Not Disturb mode, your caller is usually
prompted to leave a message. As an alternative, you can instruct the
Genie to forward your calls to another user, to a group, or if telephony
integration is installed on your system, to a phone number.
When you tell the Genie to forward your calls, you will be prompted to
choose the conditions under which calls are forwarded. The choices are:
• All — Your badge does not play a ring tone when you a receive a
call, and every call is forwarded to the user or group you specified.
• Unanswered — Your badge will still receive calls. Only the badge
calls that you do not answer will be forwarded according to your
instructions.
• Offline — Calls are forwarded when you are logged out or when
your badge is out of range of the wireless network.
The following table summarizes the commands for forwarding your
calls:
Action
Forward calls to
a phone number in your profile*
Recommended Voice
Commands
(Examples in Italics)
Alternative Forms
Forward my calls to my
desk phone.
Forward calls to my desk
phone.
Forward my calls to my cell
phone.
Forward calls to my cell
phone.
Forward my calls to my
home phone.
Forward calls to my home
phone.
Forward my calls to my
company voice mail.
Forward calls to my voice
mail.
Forward to
an internal
extension*
Forward my calls to
extension 3425.
Forward to extension 3425.
Forward to
an outside
number*
Forward my calls to an
outside number.
Forward to an outside
number.
Forward my calls to
another number
Forward to another number.
Advanced Commands ··· 43
Action
Recommended Voice
Commands
(Examples in Italics)
Alternative Forms
Forward to
another user or
to a group*
Forward my calls to John
Smith.
Forward calls to John
Smith.
Forward my calls to Sales.
Forward calls to Sales.
Stop calls from
forwarding*
Stop forwarding.
Stop forwarding calls.
Placing a Conference Call
You can use your badge to set up a conference call with 2 other badge
users (3 parties total, including yourself).
To begin a 3-way conference call, you use the Conference voice
command, and then say the names of the other badge users whom you
want to participate in the call. For example, “Conference James
Madison and Mary Lamb.”
You can also change any 2-party call into a conference call by adding
another party. You can do this in either an unsupervised or supervised
way. The following sections describe each method.
Unsupervised Conferencing
To add another party without speaking to the new person first:
1. While on a 2-party call, press the Hold/DND button.
2. Wait for the Genie to confirm that your current call is on hold, and
then press the Call button.
3. Say Invite New Person’s First and Last Names. (For example: “Invite
George Washington.”) If the person you want to add answers, all
parties are then connected in a conference call automatically.
44 ··· Vocera User Guide
Supervised Conferencing
You can speak to a new person before adding him or her to a conference call or, as an alternative, you can switch between the new person
and a call in progress.
To talk with a third person:
1. While on a 2-party call, press the Hold/DND button.
2. Wait for the Genie to confirm that your first call is on hold, and then
press the Call button.
3. Say Call New Party’s First and Last Names.
4. When you finish speaking to the new party, press the Hold/DND
button.
The Genie asks if you want to conference the parties.
5. Answer in either of the following ways:
• Say “Yes” to create a conference call between you and the other
two parties.
• Say “No” to place the new party on hold while you speak with
the original caller.
6. If you placed one call on hold, you can optionally press the Hold/
DND button at any time to switch between the original caller and
the new party.
Each time, the Genie asks if you want that party to join your existing
call.
7. To end a call, press the Call button.
Either of the following situations occur:
• If the calls are conferenced together, your badge hangs up and
the other two parties may continue to talk or hang up also.
• If one call is on hold, the party you were speaking with is disconnected and your badge returns to the other call.
Advanced Commands ··· 45
The following table summarizes your conference call options.
Action
Recommended Voice Commands
(examples in italics)
Initiate a conference call
Conference James Madison and Mary Lamb.
Add another
party to a call
(unsupervised
method)
1. Press the Hold/DND button to put your call on hold.
Add another
party to a call
(supervised
method)
1. Press the Hold/DND button to put your call on hold.
2. Press the Call button to summon the Genie and say:
Invite Robin Hood.
2. Press the Call button to summon the Genie and say:
Call Robin Hood. Your badge connects to the new
party.
3. After speaking with the new party, press the Hold/DND
button. When the Genie asks if you want to conference
the parties, do either or the following:
• Answer “Yes” to create a conference call between
you and the other two parties.
• Answer “No” to place the new party on hold while
you speak with the original caller.
Switch
between an
active call and
a call on hold
Press the Hold/DND button.
End a conversation and return
to the other
party
Press the Call button while talking to the person you want
to disconnect.
46 ··· Vocera User Guide
Issuing Urgent Commands
If the system administrator has granted you the required permission on
the Vocera server, you can issue an Urgent command that automatically
breaks through to all recipients, regardless of what they are doing at the
time.
You can make any of the following commands urgent:
• Call
• Broadcast
• Conference
• Invite
Urgent commands are very powerful—they break through to recipients
even if they are in Do Not Disturb mode, are blocking calls, or in the
middle of another call or conference. The badge announces an urgent
call or broadcast with a special ring tone, and it is automatically
answered, even if the recipient has auto-answering turned off. See
Using the Auto Answer Commands on page 37.
Note: Do not confuse an urgent voice message with urgent calls,
broadcasts, conferences, and invitations. An urgent voice message is
played back before other messages, but it does not interrupt a recipient.
See Sending a Voice Message on page 33.
Advanced Commands ··· 47
The following table shows you how to issue urgent commands.
Action
Place an urgent
call *
Recommended Voice
Commands
(examples in italics)
Urgently call Yukio Nakamura.
Alternative Forms
Urgent call to Yukio Nakamura.
Urgent call Yukio Nakamura.
Issue an urgent
broadcast *
Urgently broadcast to Managers.
Urgent broadcast to Managers.
Initiate an
urgent conference call *
Urgently conference James
Madison and Mary Lamb.
Urgent conference James
Madison and Mary Lamb.
Urgently add
another party
to a call *
Press the Hold/DND button
to put your call on hold.
Press the Call button to
summon the Genie and say
either of the following:
Urgent invite Robin Hood.
Urgent call Robin Hood.
• Urgently invite Robin
Hood.
• Urgently call Robin
Hood.
Joining or Leaving a Group
If the system administrator has granted you the required permission on
the Vocera server, you can use voice commands to add yourself to or
remove yourself from a group.
Note: Group managers also have the ability to add members to a group
and remove them. See Commands for Group Managers on page 53.
48 ··· Vocera User Guide
Use the following voice commands to add yourself to or remove yourself from a group:
Description
Recommended Voice
Commands
(examples in italics)
Add yourself to
a group*
Add me to Technical
Support.
Remove
yourself from a
group*
Remove me from Technical
Support.
Alternative Forms
*Requires special permission from the system administrator.
You can also find out whether you or other badge users are members of
groups by asking the Genie:
Description
Recommended Voice
Commands
(examples in italics)
Find the groups
to which you
belong
What groups am I in?
Find out who is
in a particular
group
Who is in Technical
Support?
Alternative Forms
What groups do I belong
to?
What groups am I a
member of?
Advanced Commands ··· 49
Locating a Badge User or Group Member
To find a user or group member in your location or in neighboring locations, press the Call button and tell the Genie to “Locate User or Group
name.”
IMPORTANT: The voice command Find (“Find John Smith” for example) will call the user or group.
Action
Find another user or group
member*
Recommended Voice Commands
(examples in italics)
Where is John Smith?
Where is a member of Tech Support?
Locate John Smith?
Locate a member of Tech Support?
Find out your current location*
Where am I?
Find out the current location of
another user*
Where is John Smith?
Find the nearest group
member*
Locate the nearest member of
Tech Support.
Find a group member near a
certain location*
Locate a member of Tech Support near
The Cafeteria.
50 ··· Vocera User Guide
Getting Other Information
You can use any of the following commands to get various kinds of
information:
Action
Recommended Voice
Commands
(examples in italics)
Alternative Forms
Find out who called while
you were logged out,
were on another call, were
blocking calls, or while
your badge was out of
network range or in Do
Not Disturb mode (if you
have Missed Call Notification turned off)
Who called?
Who called me?
Find out who is logged in
to the badge
Who am I logged in
as?
Who am I?
Find out the current time
and date
What time is it?
Advanced Commands ··· 51
52 ··· Vocera User Guide
Commands for Group Managers
Groups provide a way for internal or external callers to communicate
with badge users based on their roles within an organization.
For example, groups let you call someone who fits a specific role (“Call a
sales person”), belongs to a certain department (“Call Accounts Receivable”), or has some other skill or authority that the caller requires (“Call
a manager”).
Groups also provide a way to broadcast to a specific set of users at the
same time (“All cashiers to the front, please”) or to leave messages for
many users at once (“Send a message to Nurses Assistants”).
Some groups have management capabilities for other groups. For example, the members of the Charge Nurse group may manage the Code
Blue group in a hospital, or members of the Head Cashier group may
manage the Cashier group in a retail store.
If you are a member of a group with management capabilities, you can:
• Add members to the managed group
• Remove members from the managed group
• Change the scheduling options of the managed group
• Change the forwarding options of the managed group
• Specify a group whose members can add themselves to the managed group
If you have group management capabilities, you can use voice commands to add users to the managed group, remove users from the managed group, and record name prompts for the group. The rest of this
chapter discusses these voice commands.
You use the User Console to perform all other management tasks. See
the Vocera User Console Guide for more information
Members of a group with management capabilities do not have administration permission. Only a system administrator can create a group,
delete it, or assign permissions to it.
Commands for Group Managers ··· 53
Adding and Removing Group Members
As a group manager, you are responsible for maintaining the membership in the group. You can add members to the group and remove them
from the group with voice commands.
If the Vocera administrator allows it, badge users can also add themselves to a group. See Joining or Leaving a Group on page 48.
The following table shows the commands for adding and removing
group members:
Description
Recommended Voice
Commands
(examples in italics)
Add another
user to a group
Add May Hu to Technical
Support.
Add yourself to
a group
Add me to Technical Support.
Remove a user
from a group
Remove May Hu from Technical Support.
Remove yourself from a
group
Remove me from Technical
Support.
54 ··· Vocera User Guide
Alternative Forms
Recording Name Prompts for a Group
When prompting users who want to call or leave a message for a group,
or when confirming these commands, the Genie will say either the
group name, or a variation of the group member name, depending on
the situation. In the absence of recorded names, the Genie will use textto-speech generation to say the appropriate name. To ensure more natural-sounding prompts, you can record group names that will be substituted for the synthesized speech.
To record group names, press the Call button, wait for the Genie to
answer, and then tell the Genie “Record names for (group name)”. The
Genie will then walk you through the steps to record the group name
and the variations of the group member name.
Action
Recording
name prompts
for a group
Recommended
Commands
(Italics indicate an
example)
Record name for Technical
Support.
Alternative Forms
Record name prompts for
Technical Support.
Commands for Group Managers ··· 55
56 ··· Vocera User Guide
Maintaining Your Badge
The Vocera badge requires very little maintenance: just recharge the battery when the power gets low, and clean the badge when necessary.
The following sections describe how to charge the battery and how to
clean the badge.
When to Charge the Battery
You must charge a new battery before you can use it. After that, you
must recharge the battery as needed for the badge to operate properly.
There are several easy ways to check whether you need to recharge the
battery:
1. The green indicator light on the top of the badge turns red and
blinks rapidly.
2. The battery-level indicator on the badge display shows empty.
Fully charged
Partially used
Empty
3. An alert signal plays at regular intervals.
Note: This signal may be disabled by the system administrator on
request.
Maintaining Your Badge ··· 57
Preparing the Charger
Before you use a charger, read Important Safety Instructions on page v.
To prepare the charger for use, insert the single-pronged plug into the
outlet in the charger, and plug the two-pronged power plug into a
110 VAC outlet.
The indicator light on the top of the charger shows one of the following
conditions:
Indicator
Meaning
Light off
There is no battery or badge in the
charger, or the battery is not seated
properly.
Blinking green
The battery is charging.
Steady green
The battery is fully charged.
Red
The battery is unable to charge, or
there is a problem with the charger.
If the charger works when you try to
charge a different battery, dispose of
the original battery (see Additional
Instructions Related to Battery Safety
on page vii) and charge a new one.
58 ··· Vocera User Guide
Charging the Battery
The battery can be charged with or without the badge.
Charging the Battery Without the Badge
1. Slide the battery latch toward the bottom of the badge and remove
the battery with your other hand.
2. Insert the battery into the charger, making sure the battery label
points toward the middle of the charger slot.
The green indicator light on the top of the charger will begin to
blink when the battery is positioned correctly, and it will continue to
blink while the battery is charging. When the indicator glows
steadily, the battery is fully charged. Charging normally takes only a
few hours.
3. Remove the battery from the charger.
Maintaining Your Badge ··· 59
4. Slide the holes in the top of the battery over the small pegs in the
badge’s battery compartment.
Holes in top of battery
Front of battery
(shiny surface)
5. Press down gently to seat the battery in the badge.
60 ··· Vocera User Guide
Charging the Battery With the Badge
You can also insert the entire badge into the charger, enabling you
to charge the battery without removing it. If you have a single-bay
charger, this method also allows you to use the badge while the battery
is charging:
Note: If you want to use the badge while it is charging, but you find
that you are logged out when you put the badge in the charger, contact
the system administrator for help.
Maintaining Your Badge ··· 61
Cleaning the Badge
To clean a Vocera badge, use a soft, damp cloth or disinfectant wipe.
Strong detergents or abrasive cleaners can damage the badge’s finish.
IMPORTANT: Never immerse the badge in water, because the badge
speaker, microphone, and battery pack are not watertight.
62 ··· Vocera User Guide
Voice and Text Email Messages
The following sections describe how to send a voice message from your
badge to the email addresses of individual badge users or groups, how
to send a standard email message to a user, and how to view messages
on the badge display.
Sending a Voice Email From a Badge
You can send a voice email message from your badge to individual
badge users or groups. Your recorded message will be sent as a .wav
sound file that is attached to a generic text email message. The recipient
can play the message by using Windows Media Player or any other Windows utility that can play .wav files.
The following table gives the commands for sending a voice email
message from a badge to an email address:
Action
Sending a voice
email message
from a badge
Recommended
Commands
(Italics indicate an
example)
Alternative Forms
Send an email message to
John Smith.
Record an email message
for John Smith.
Leave an email message for
John Smith.
Send an email message to
Tech Support.
Record an email message
for Tech Support.
Leave an email message for
Tech Support.
When you send an email message to a user, the message is sent to the
address stored for that user on the Vocera server. If you send the email
to a group, the message is sent to all members of the group.
Note: If a group member does not have an email address, the Genie
notifies you and asks if you want to send the message anyway.
Voice and Text Email Messages ··· 63
Sending a Text Email to a Badge
You can send messages from your email account to a user or to a group.
If you send the message to a group, all members of the group receive
the message. Recipients can read these short messages on their badge
displays.
Before you can send email to badges, you need to get the following
information from your system administrator:
• The email address that is dedicated to the Vocera system. All email
messages to Vocera badge users must be addressed to this email
account.
• The login name of the user to whom you want to send the email
(this is often the person’s first initial followed by the last name) or
the name of the group. The login name or group name must be the
only text in the subject line of the email.
To send the message:
1. In your email program, start a new message.
2. In the To: field, enter the email address of the Vocera system.
3. In the Subject: field, enter the login name of the person or group
you want to receive your message.
4. In the message area, type your message. Be brief, because the
message will be limited to the first 150 characters, or about 20
words. Additional characters will not be displayed.
Note: When the recipient views the list of text messages, the entry
for an email will show the first thirteen characters of the message.
5. Send the email message in the usual way.
The Vocera server logs in to the Vocera system email account at regular
intervals (usually every 30 seconds), downloads all the email in the mailbox, and distributes each message to the user or group whose login
name or group name appears on the subject line of the message.
64 ··· Vocera User Guide
Reading Text Messages
There are two kinds of messages you can read on your badge display:
• Email messages. (The previous section describes how to send these
to badges.)
• Text messages that are sent from the User Console. (See The User
Console on page 67.)
To simplify the following instructions, the term “text messages” in the
following procedure refers to messages sent from either source.
To read text messages on the badge display:
1. Hold the badge so that the display screen is visible.
2. Press the Up button once to see the Messages icon:
3. Press the Select button to select the Messages feature. You will
see a list of message subjects, one subject per line.The newest
messages are listed first.
If the message was sent from an email account, the subject line displays the first 12 or 13 characters of the message.
4. Use the Up and Down buttons to scroll through the list of subjects
until you see the message you want to read.
5. Press the Select button to display the message associated with the
selected subject. The display shows the body of the message, and
then the sender’s name, the sender’s email address, and the date
and time the message was received by the Vocera server. Use the
Up and Down buttons to scroll through the message, if necessary.
Note: There is a limit of 150 characters for all text messages sent
to a badge. The Vocera User Console will not allow the sender to
create a message longer than 150 characters, but there is no way
to enforce this rule for email sent from a computer. If an email
message appears to be incomplete, it may mean that the original
message was longer than 150 characters.
Voice and Text Email Messages ··· 65
6. When you finish reading the message, press the Select button to
see this menu of message options:
• TO NEXT MSG skips to the next message in the list.
• DELETE MSG erases the message from the badge memory and
from the Vocera server.
• SAVE MSG saves the message and prevents it from being automatically deleted. You are limited to 20 text messages at a time,
and you can save up to 10 of these messages.
• BACK TO LIST returns to the list of text messages, where you can
select another message.
• EXIT MENU returns to the main screen.
Note: You can also discontinue reading messages and return to the
main screen by pressing and holding the Select button until the
main screen appears.
Text messages are stored on the Vocera server. You are allowed up
to 20 text messages at a time, and of these 20, you can save up to 10
messages. Messages that you do not specifically save will be deleted as
needed to make way for new messages, even if you did not read the
older messages.
Each time you log in, your messages are downloaded from the server
to the badge memory, so you can read your text messages even when
you are out of range of the wireless network. When you log off, text
messages are erased from the badge memory, but they remain on the
server.
66 ··· Vocera User Guide
The User Console
The User Console is a browser-based application that you can use to
customize your personal information and some of the settings for your
badge.
Not all organizations allow access to the User Console. If yours does, the
system administrator will give you the URL (Web address) of the User
Console, and will either give you login information or will tell you to use
the Register button to create your own login information.
The first time you log in to the User Console, you will see the Personal
Information screen:
Other links allow you to:
• Customize announcement settings for your badge.
• Specify call blocking or call forwarding options (which you can also
do with voice commands — see Blocking and Accepting Calls on
page 42 and Forwarding Your Calls on page 43).
• Create Buddies. A buddy is person or group that you can call by a
nickname when you give a command to the Genie. In addition to
the nickname, which is required to designate someone as a buddy,
you can assign a special ring tone and give the buddy VIP status
(which allows your buddies to contact you even when you block
calls or put the badge in Do Not Disturb mode).
The User Console ··· 67
You can have buddies who are badge users, and you can have Outside Buddies whom you can call from your badge. You can also
send voice email to outside buddies from your badge.
• Send text messages to other badge users on your Vocera system.
The text message screen looks like this:
• Create, modify, and delete groups. This requires additional
permission from the system administrator beyond access to the User
Console.
The User Console has online help for each screen, which you can view
by clicking the
button. Instructions in Adobe Acrobat (.pdf) format
are also available from the system administrator.
68 ··· Vocera User Guide
Frequently Asked Questions
Why does the Genie sometimes have trouble understanding me?
The Vocera system is designed to make it as easy as possible for you to
communicate using voice commands. If the Genie does not appear to
understand you, it may be due to one of the following reasons:
• Is the badge close enough to your mouth? For voice recognition to
work properly, the microphone at the top of the badge must be
directed toward your mouth, and it should be no closer than 6
inches and no farther than 12 inches away from your mouth.
• Did you wait for the Genie to answer before giving a command?
If you press the Call button and begin speaking immediately, your
command may not be recognized. You must wait for the Genie to
greet you before you give a command. (The Genie will say “Vocera”
or will play a tone, or both, depending on your badge settings.)
• Did you say a valid command? If so, was the command in the
proper format?
The Genie recognizes specific commands, and these must be in the
format verb-noun. If you get into the habit of saying the command
first, and then giving the details, you will find it very easy to communicate through your badge. Here are a few examples:
“Call Jim Olsen.”
“Record a greeting.”
“Block all calls”
“Play old messages.”
• Is the problem that the Genie doesn’t understand “yes” or “no”?
Sometimes, when the Genie gives a prompt that requires a “yes” or
“no” answer (for example, “Should I save that message?”), the
Genie will not “hear” you if you answer too quickly. Try waiting a
moment before answering.
You can also press the Call button to answer “yes,” or press the
Hold/DND button to answer “no.”
Frequently Asked Questions ··· 69
• Does the Genie have trouble recognizing a name?
The Genie will not recognize a name if the person has not been
added to the system as a user. Have you ever seen this person use a
badge?
If you are sure you are saying the name of a valid user, make sure
you say both the first and last names.
If you think the Genie doesn’t recognize a name because of the way
you pronounce it, you can train the Genie to understand you. See
Training the Genie on page 30 for instructions.
When you train the Genie, you are prompted to spell the person’s
name. If the Genie does not recognize the name after you spell it,
it may mean that the individual has not been added to the Vocera
system. Contact the system administrator for help.
Why is my badge chirping or beeping?
The system administrator can program your badge to issue alerts when
the badge goes out of the range of the wireless network, when the battery is low, when you receive a text message, or when you receive a
voice message. To find out why you heard a particular alert tone, check
the indicator light on the top of the badge and the badge display:
• If the indicator light is flashing red slowly and the badge display
shows a low signal strength (see the illustration that follows), it
means that your badge is out of the signal range of the wireless network. You will also see the “Searching for Access Points” message
on the display.
Strong Signal
Weak Signal
No Signal
If the alert tone starts and stops as you move slightly, it means that
you are at a location where the wireless network coverage begins.
• If the indicator light is flashing red rapidly, and the badge display
shows a low battery level, it is time to recharge the battery.
Fully charged
70 ··· Vocera User Guide
Partially used
Empty
• If the indicator light is blinking green rapidly, you have unread text
messages or unplayed voice messages. Icons on the badge display
will show whether the messages are voice or text, or both.
Unplayed Text Message
Unplayed Voice Message
The system administrator can disable or enable any of these alert tones,
and can choose a setting to turn off alerts when you put the badge in
Do Not Disturb mode.
Why does my badge sometimes beep when I’m talking to
someone?
You may be hearing the Call Waiting tone. Check the name that is flashing on the display. If it is not the name of the person to whom you are
speaking, it means that someone else is trying to call you. The display is
flashing the name of that caller.
• To take the call, press the Call button. Your first call is put on hold,
and the second call is connected. To end the second call and return
to the original call, press the Call button again.
• To refuse the call, press the Hold/DND (Do Not Disturb) button. The
caller will be prompted to leave a message or will be forwarded to
someone else, depending on how your forwarding options are set.
If there is not another call waiting, see Why is my badge chirping or
beeping? on page 70 to determine why your badge is beeping.
Why does my badge display say “Searching for Server”?
First, ask other badge users if they are having the same problem. If they
are, it means the Vocera server needs to be reset. Contact the system
administrator.
If other people are able to use their badges, try taking the battery out,
and then putting it back in the badge. If the badge still cannot find the
server, contact your system administrator for help.
Frequently Asked Questions ··· 71
Why does my badge beep and then restart?
If you ignore low-battery signals and alerts long enough, the battery
level will get so low that the badge resets. Recharge your battery.
None of the buttons on the badge seem to work, and the screen is
frozen or blank. How do I get the badge to work again?
If the badge display is blank and the indicator lights are off, it means
you need to recharge the battery.
Occasionally, the badge may need to be reset. If you have an image on
the badge display, but none of the buttons respond when you press
them, remove the battery and then put it back in again. The badge
should work normally after it resets.
How can I stop the system from logging me out when I put my
badge in the charger?
This automatic logoff is the result of the settings for your badge on the
Vocera server. If you want to use your badge while it is in a single-bay
charger, contact the system administrator.
Eight-bay chargers do not have cutouts for the badge speaker, so you
cannot use the badge while it is charging in that kind of charger.
I heard a busy signal when I pressed the Call button. What
happened?
All communications with the Genie go through voice-recognition ports.
If you hear a busy signal, it means that all of those ports are in use. Wait
a short time and try again.
I can make calls, but I can’t receive calls or messages. What do I do?
You may be logged in as a different user. Check the badge display while
the badge is idle to see who is actually logged in on that badge. If your
name is displayed, contact the system administrator for assistance.
Some of my text messages begin with code such as
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