Vocera Communications B3000 The Vocera B3000 is a hands-free VOIP Communication Device using 802.11b/g and bluetooth User Manual User s Guide

Vocera Communications The Vocera B3000 is a hands-free VOIP Communication Device using 802.11b/g and bluetooth User s Guide

User's Guide

Vocera Badge User GuideVersion 4.2
ii ··· Vocera Badge User GuideCopyright © 2002-2011 Vocera Communications, Inc. All rights reserved.Protected by US Patent Numbers D486,806; D486,807; 6,892,083; 6,901,255;7,190,802; 7,206,594; 7,248,881; 7,257,415; 7,310,541; 7,457,751; AUPatent Number AU 2002332828 B2; CA Patent Number 2,459,955; EEC PatentNumber ED 7513; and Japan Patent Number JP 4,372,547.Vocera® is a registered trademark of Vocera Communications, Inc.This software is licensed, not sold, by Vocera Communications, Inc. (“Vocera”).The reference text of the license governing this software can be found atwww.vocera.com/legal. The version legally binding on you (which includeslimitations of warranty, limitations of remedy and liability, and other provisions)is as agreed between Vocera and the reseller from whom your system wasacquired and is available from that reseller.Certain portions of Vocera’s product are derived from software licensed by thethird parties as described at http://www.vocera.com/legal/.Microsoft® Windows®, Windows Server™ 2003, Windows® XP, Microsoft®Internet Explorer, and Microsoft® Excel are trademarks or registered trademarksof Microsoft Corporation in the United States and other countries. Java® is a registered trademark of Oracle Corporation and/or its affiliates.All other trademarks, service marks, registered trademarks, or registered servicemarks are the property of their respective owner/s. All other brands and/orproduct names are the trademarks (or registered trademarks) and property oftheir respective owner/s.Vocera Communications, Inc.www.vocera.comtel :: +1 408 882 5100fax :: +1 408 882 5101     Part No :: 930-01783 Rev B, 21-Sep-2011Build 1680
Contents ··· iii ContentsWhat's New.................................................................................  9Welcome to Vocera...................................................................  11Getting Started with a Badge......................................................  12Badge Features..........................................................................  17B3000 Features........................................................................... 17Enhanced Durability..............................................................  17Enhanced Display.................................................................. 18Increased Speaker Volume.....................................................  19Integrated Noise Cancellation................................................. 19Smart Battery and Power Efficiency......................................... 20Improved Attachments..........................................................  20Indicator Lights..................................................................... 20B2000 and B1000A Features.......................................................  21Display Screen......................................................................  21Microphone and Speaker....................................................... 22Indicator Lights..................................................................... 22Common Badge Features............................................................  23Call Button........................................................................... 23Hold/DND Button.................................................................. 23Background Updater.............................................................  24The Badge Menus................................................................. 25Custom Settings...................................................................  30Anti-Microbial Protection.......................................................  33Headset Jack........................................................................  33Alert Tones and Notifications.................................................  34Commands..................................................................................  35Basic Calling...............................................................................  37Logging In and Out....................................................................  37Recording Names and Greetings................................................... 38
iv ··· Vocera Badge User GuideUsing the Welcome Tutorial on the Badge..................................... 38Placing and Receiving Calls.......................................................... 39Calling Other Users............................................................... 39Using Speak or Spell.............................................................  39Calling with Department Names............................................. 40Calling a Group Member....................................................... 41Training the Genie................................................................  42Answering a Call..................................................................  44Ending a Call.......................................................................  45Using Buttons to Answer "Yes" or "No"................................. 45Call Waiting.........................................................................  45Putting a Caller on Hold and Releasing the Hold......................  46Using Do Not Disturb............................................................ 47Sending Voice and Email Messages............................................... 47Sending a Voice Message......................................................  47Sending an Email Message....................................................  48Listening to Messages.................................................................  49Commands You Can Use During Message Play........................  51Reading Text Messages................................................................ 52Using Voice Commands to Set Device Properties............................  53Using the Auto Answer Commands........................................ 53Using the Announce through Speaker Commands.................... 54Getting Help..............................................................................  55Advanced Commands................................................................ 57Calling Telephone Numbers.........................................................  57Calling an Address Book Entry or Buddy.......................................  58Sending and Receiving Numeric Pages..........................................  59Redialing Phone Numbers............................................................ 61Using Instant Conferences...........................................................  62Joining and Leaving a Conference..........................................  62Using the Vocera Badge or Phone in a Conference...................  63Summary of Conference Commands....................................... 63Broadcasting to a Group.............................................................  64Summoning Help in an Emergency.........................................  65Forwarding Your Calls.................................................................  66Placing a Three-Way Conference Call............................................ 67Unsupervised Conferencing.................................................... 67Supervised Conferencing.......................................................  68Issuing Urgent Commands........................................................... 69Dialing a Phone Number to Urgently Broadcast to a Group........  70Joining or Leaving a Group.......................................................... 70Locating a Vocera User or Group Member..................................... 72Recording Your Voiceprint...........................................................  72Blocking and Accepting Calls....................................................... 73
Contents ··· vRecording a Dictation Session......................................................  74Getting Other Information........................................................... 74Navigating IVR Phone Trees with a Badge...................................... 75Possible Touch-Tone Responses............................................... 76Special Features.........................................................................  77Communicating with Multiple Sites........................................  79About Sites................................................................................  79Types of Sites.............................................................................  79Using Sites in Voice Commands...................................................  80Logging In at a Site you are Visiting.......................................  81Placing a Three-Way Conference Call Between DifferentSites....................................................................................  82Commands for Group Managers.............................................. 83Group Manager Capabilities........................................................  83Adding and Removing Group Members........................................  84Recording Names and Greetings for a Group.................................  84Sending Text Messages to Vocera Devices.............................. 87Sending a Text Message from an Email Program............................. 87Sending a Text Message from the User Console.............................  88Using Vocera Access Anywhere...............................................  91Types of Access to the Genie.......................................................  91Software and Configuration Requirements....................................  92Starting a Genie Session from a Phone.........................................  93Starting a Genie Session at Another Site.......................................  94Vocera Access Anywhere Special Keys........................................... 95Announcements for Calls from a Phone........................................  95Commands Not Supported from a Phone...................................... 96Other Functionality Not Supported on a Phone........................  96Training the Genie from a Phone.................................................. 97The User Console....................................................................... 99User Console Features................................................................. 99Maintaining Your Badge......................................................... 101When to Charge the Battery...................................................... 101Preparing the Charger............................................................... 101
vi ··· Vocera Badge User GuidePreparing the B3000 Charger............................................... 102Preparing the B2000 and B1000A Charger............................  103Charging the Battery................................................................. 104Charging the B3000 Battery................................................  104Charging the B2000 and B1000A Battery.............................. 105Cleaning the Badge..................................................................  107Reference..................................................................................  109Frequently Asked Questions..................................................  111Why does the Genie have trouble understanding me?..................  111Why is my device chirping or beeping?.......................................  112Why does my device beep when I'm talking to someone?.............  113Why does my device display say "Searching for Server"?............... 113Why does the Genie ask me to wait when I press Call?.................  114Why can't I receive calls or messages?........................................  114Why do some text messages begin with strange characters?.......... 114Why does my badge beep and then restart?................................ 114What can I do if badge buttons are not working?........................  114How can I stop getting logged out when I charge my badge?........  114Agreements, Specifications, and Notices............................... 115Third-Party Software Agreements................................................ 115System Specifications................................................................. 115System Specifications for B1000A......................................... 115System Specifications for B2000...........................................  118System Specifications for B3000...........................................  120Regulatory Notices....................................................................  123B1000A and B2000 Regulatory Notices.................................  123B3000 Regulatory Notices.................................................... 126Important Safety Instructions................................................  139Warning Definition.................................................................... 140Badge and Battery Charger Safety.............................................. 141Important Information About Use in Certain Areas.......................  145Additional Instructions for B3000 Battery Safety........................... 145Product Disposal Warning....................................................  146National Safety Statement of Compliance – CE Marking.......... 147Command Reference...............................................................  149Summon and Dismiss the Genie................................................. 149Log In and Log Out..................................................................  149
Contents ··· viiRecord Your Name, Greeting, and Voiceprint...............................  150Call a User or Group Member.................................................... 150Dial a Telephone Number..........................................................  151Broadcast to a Group................................................................ 151Forward a Call.......................................................................... 152Transfer a Call..........................................................................  152Use Instant Conferences............................................................  152Send and Receive Numeric Pages...............................................  153Block and Accept Calls.............................................................. 154Send Messages.........................................................................  154Play Messages..........................................................................  154Locate Users and Groups........................................................... 155Work With Your Groups............................................................ 156Manage Groups........................................................................ 156Place a Three-Way Conference Call............................................. 156Work with Sites........................................................................ 158Dictation..................................................................................  158Getting Help............................................................................. 158Miscellaneous...........................................................................  158Index.........................................................................................  161
viii ··· Vocera Badge User Guide
What's New ··· 9 What's NewVocera 4.2 provides significant enhancements to the previous version of Vocera.The following topics summarize the new features.•Vocera B3000 badge support – The B3000 badge provides enhanceddurability, integrated noise cancellation, increased speaker volume, as wellas several other features. To use B3000 badges with your Vocera system,you need version 4.1 SP7 (or later) or 4.2 SP1 with HF14799 (or later). For adescription of B3000 badge features, see B3000 Features on page 17.•Background Updater – The Background Update status icon indicates whenan update is in progress. B3000 and B2000 badge users will be able to makeand receive calls while their badges are being updated. See BackgroundUpdater on page 24.See the Release Notes for a complete list of changes for this version.
10 ··· Vocera Badge User Guide
Welcome to Vocera ··· 11 Welcome to VoceraYour Vocera device provides fast, simple, person-to-person communicationover your company's wireless network. You don't need to memorize a number,and you don't need to page someone and wait for a response. Using voicecommands, Vocera instantly connects you to the people you need to reach,reducing phone tag, overhead paging, and physically searching for a person.It also gives you the freedom to be mobile, even when you are expecting animportant call.The Vocera badge has a built-in speaker, microphone, and radio, plus a displaythat shows caller ID and messages. Attachment options for the badge allowhands-free operation.Vocera devices communicate through your in-house wireless local area network(WLAN). This design permits people to reach you even in areas where cellularphones experience what people call dead spots. Also, since Vocera devicestransmit and receive calls in a different frequency range than cellular phones,you can use a Vocera devices in areas where cellular phones are prohibitedbecause of concerns about interference with other equipment.A central computer, the Vocera Server, controls all Vocera devicecommunications. If you have a Vocera phone, it communicates with the VoceraServer through a separate Vocera Client Gateway. As you use your Vocerabadge or phone, you are prompted by the Genie, which is the voice interfaceto the server. The Genie recognizes simple commands in verb-noun format. Forexample:"Call Charles Jones.""Record a message for Tech Support.""Block all calls."Because Vocera devices uses voice commands, the system is easy to learn, andyou can start using your badge or phone immediately.
 Getting Started with a Badge12 ··· Vocera Badge User GuideGetting Started with a BadgeIf this is the first time you are using a Vocera badge, you can get started rightaway by following these simple steps:To get started with a B3000 badge:1. Charge the battery, if necessary.New batteries must be charged before use. If the badge has already beenused by someone else, check the battery level indicator on the badgedisplay to make sure the battery has sufficient power.See Maintaining Your Badge on page 101 for other ways to determinewhether the battery needs charging and for instructions on how to chargethe battery with or without the badge.2. Install the battery. To do this, slide the pegs at the top of the battery intothe two holes in the badge's battery compartment, and then press downgently to seat the battery.The badge will begin a startup sequence. Wait until the badge display readsLogged Out or shows someone's name.3. Choose the lanyard or universal clip attachment, and connect it to thebadge. 4. Put the badge on, and make sure it is in the proper position.
Getting Started with a Badge Welcome to Vocera ··· 13To get the best possible speech recognition, the top of the badge should bebetween 6 to 8 inches (15 to 20 centimeters) directly below your mouth.Any sound coming from another direction or beyond that distance isreduced or eliminated by the noise canceling microphones. 5. Log in: Press the Call button and wait for the Genie to answer.•If the Genie asks for your name, say your first and last names.•If the Genie answers by saying "Vocera" or by playing a tone, say"Log me in as your first and last name" (for example, "Log me in as JohnSmith").6. Record your name: Press the Call button, wait for the Genie to answer, andthen say "Record my name."The Genie will prompt you to record your name. If you do not record yourname, the Vocera system uses speech synthesis to say your name.7. Adjust the volume on the badge, if necessary. (See Adjusting theVolume on page 31).To get started with a B2000 or B1000A badge:1. Charge the battery, if necessary.New batteries must be charged before use. If the badge has already beenused by someone else, check the battery level indicator on the badgedisplay to make sure the battery has sufficient power.See Maintaining Your Badge on page 101 for other ways to determinewhether the battery needs charging and for instructions on how to chargethe battery with or without the badge.2. Choose the lanyard, pocket clip, or universal clip attachment, and connect itto the badge.Connect attachments before you install the battery.
 Getting Started with a Badge14 ··· Vocera Badge User Guide   3. Install the battery. To do this, slide the holes in the top of the battery overthe small pegs at the top of the badge's battery compartment, and thenpress down gently to seat the battery.   The badge will begin a startup sequence. Wait until the badge display readsLogged Out or shows someone's name.4. Put the badge on, and make sure it is in the proper position.To get the best possible speech recognition, the microphone on the top ofthe badge should point toward your mouth and should be 6 to 8 inches (15to 20 centimeters) from your mouth.   5. Log in: Press the Call button and wait for the Genie to answer.•If the Genie asks for your name, say your first and last names.•If the Genie answers by saying "Vocera" or by playing a tone, say"Log me in as your first and last name" (for example, "Log me in as JohnSmith").6. Record your name: Press the Call button, wait for the Genie to answer, andthen say "Record my name."
Getting Started with a Badge Welcome to Vocera ··· 15The Genie will prompt you to record your name. If you do not record yourname, the Vocera system uses speech synthesis to say your name.7. Adjust the volume on the badge, if necessary. (See Adjusting theVolume on page 31).Your badge is now ready to use. You can press the Call button at any time, waitfor the Genie to answer, and then give the Genie a voice command, such as:"Call Jim Olsen.""Record my greeting.""Play my messages."For more information about Vocera commands, see BasicCalling on page 37 and Advanced Commands on page 57.
 Getting Started with a Badge16 ··· Vocera Badge User Guide
Badge Features ··· 17 Badge FeaturesThe design of the Vocera badge is simple, so you can communicate quicklyand easily and keep your hands free to do other tasks. The information in thischapter will help you become familiar with the badge features.B3000 FeaturesEnhanced DurabilityThe B3000 is designed to be more durable and rugged than its B2000predecessor. All buttons on the badge now use dome switches instead ofmechanical switches. Menu selection buttons have been moved from the sideto the front of the badge, and the battery latch is now part of the battery.
 Enhanced Display18 ··· Vocera Badge User GuideA metallic spine reinforces the shell and serves as the attachment point foraccessories at the top of the badge. The B3000 has been tested to withstanddust, shock, and vibration. Like the B2000 badge, the B3000 is NOT water-resistant.Enhanced DisplayThe B3000 badge display, which is 11% larger than the B2000 display butwith nearly twice as many pixels, has been moved to the front of the badgeand positioned in portrait orientation. You can choose to invert the screen,thus allowing you to conveniently read the text by tilting the bottom of thebadge up.The following figures show the B3000 screen in normal orientation and ininverted (upside down) orientation:    The following figure shows a user tilting his badge up to read the invertedscreen:Note:  When you tilt the badge to read the screen, make sure your fingers donot block any of the four microphones.
Increased Speaker Volume Badge Features ··· 19Increased Speaker VolumeThe B3000 has a speaker with 85 dBSPL peak loudness, more than 10 dB louderthan the B2000 speaker, making it easier to use without a headset in noisyareas or areas with persistent background noise.Integrated Noise CancellationThe B3000 has enhanced noise cancellation as well as better acoustic echocancellation. The badge has an array of four directional microphones (two atthe top and two along the right front side), each with their own echo cancellor,reducing background noise while you speak.The following figures illustrate B3000 microphone sensitivity. They show frontand side views of someone wearing the badge using a lanyard or a universalclip. The shaded area above the badge is the speech zone, the region in whichaudio can be detected.  The following figure shows the primary B3000 microphone and the three noise-canceling microphones.
 Smart Battery and Power Efficiency20 ··· Vocera Badge User GuideThe noise cancellation features of the B3000 badge should provide significantimprovement in speech recognition accuracy in environments with backgroundnoise compared to older B2000 and B1000A models. However, speechrecognition analysis of actual customer data needs to be completed todetermine actual results.Smart Battery and Power EfficiencyThe 600 mAh lithium-ion polymer smart battery continuously monitors batterylife and is able to accurately report remaining capacity. Due to improvementsin power efficiency in the B3000 badge, a fully charged B3000 battery shouldprovide 2 hours of talk time and up to 45 hours of standby time. Unlikethe B2000 battery, you must remove the B3000 battery from the badge tocharge it.Improved AttachmentsB3000 lanyards and clips attach easily and securely to the metal spine at the topof the badge, allowing you to remove the attachment without removing thebattery.Indicator LightsThe indicator light on the top of the badge indicates whether the badge'spower and DND mode are on:Color MeaningGreen blink Power is on, DND mode is offAmber blink Power and DND mode are on
B2000 and B1000A Features Badge Features ··· 21B2000 and B1000A FeaturesDisplay ScreenThe display screen on the back of the badge provides status information anda menu allowing you to view badge information and customize settings. Thedisplay screen also allows you to view text messages sent by email, the VoceraUser Console, or an application that integrates with the Vocera system, suchas a nurse call system. See The Badge Menus on page 25 for informationabout each of the screens in the badge menu.The B2000 badge features a high-contrast, high-resolution display with anextensive grey-scale to provide greater readability. This display allows for fontsthat use both upper- and lower-case characters.
 Microphone and Speaker22 ··· Vocera Badge User GuideThe B2000 badge automatically launches a screen saver when its display isinactive. The screen saver shows your first name and the first initial of yourlast name, along with an icon indicating the remaining battery life. The badgedismisses this screen saver immediately if the display needs to become active—for example, if you receive a call or a message.You can manually interrupt the screen saver and return the badge to itsprevious display by using any of the badge buttons:• Pressing a side button dismisses the screen saver without taking anyadditional action.• Pressing the Call button dismisses the screen saver and also initiates a call.• Pressing the DND/Hold button dismisses the screen saver and either placesthe badge in DND mode or puts a call on hold.Microphone and SpeakerThe unidirectional design of the microphone enables it to gather and transmitspeech, yet minimizes the amount of background noise that is picked up.You can adjust the speaker volume by using the buttons on the left side of thebadge. See Adjusting the Volume on page 31.Indicator LightsThe indicator light on the top of the badge provides message alerts, out-of-network alerts, and low battery warnings. The color and blink rate of theindicator light give you the following information:
Common Badge Features Badge Features ··· 23Color Blink Rate MeaningSlow Normal operation. No new voice or text messagesGreenFast Normal operation and you have unplayed voicemessages or unread text messagesSlow Your badge is out of range or is notcommunicating with the Vocera server. If thebadge is out of range, you will see the message"Searching for Access Points" on the badgedisplay. If the badge is within range but is notconnecting to the server, you will see the message"Searching for Server."Fast The battery needs to be recharged.Red     Solid There is a system error. Contact your systemadministrator for help.Note:  The Hold/DND button has a yellow indicator light that blinks to remindyou that a call is on hold or that you have put the badge in Do Not Disturbmode.Common Badge FeaturesThis section describes features that are common to all types of Vocera badges.Call ButtonPress the Call button to begin and end all voice communications, such asmaking calls, sending and listening to messages, and recording your name andgreeting. The Call button also has these other uses:• If the badge power is off, you can press the Call button to turn it on.• If the Genie asks you a question that requires a yes or no response, you canpress the Call button to answer "yes."• If you are on a call and you hear a Call Waiting tone, press the Call button toput the current call on hold and connect to the new call. To disconnect fromthe second call and return to the call on hold, press the Call button again.Hold/DND ButtonThe Hold/DND button places calls on hold, puts the badge in Do Not Disturb(DND) mode, and turns the badge power off:
 Background Updater24 ··· Vocera Badge User Guide• To hold a call, press the Hold/DND button while the call is in progress. Torelease the hold, press the button again.While a call is on hold, you can press the Call button to summon the Genie.When the Genie answers, you can call another user, check for new messages,or issue any other command. Once the command has been carried out andthe operation is finished, the Genie automatically reconnects you with theperson on hold.• To put the badge in Do Not Disturb mode, press the Hold/DND button whenno call is in progress. Callers are told that you are unavailable, and theyare invited to leave a message, or else their call is forwarded to anotherdestination if forwarding is active for your badge.• The Hold/DND button can turn the badge off. Press and hold the Hold/DNDbutton for at least 5 seconds to turn off the badge power.A small yellow indicator light on the Hold/DND button blinks when the badge isin Hold or Do Not Disturb mode.The Hold/DND button also has these other uses:• Press the Hold/DND button to cancel a command. For example, if you arecalling someone, leaving a message, or recording your name and you changeyour mind, press Hold/DND to cancel the action.• If the Genie asks you a question that requires a yes or no response, press theHold/DND button to answer "no." (To answer "yes," use the Call button.)Background UpdaterWhen a B3000 or B2000 badge is performing a background update, the icon on the screen indicates that the update is in progress. After the files aredownloaded, the badge restarts.If the B2000 badge screen saver is currently active, the   icon appears to theright of the battery indicator:
The Badge Menus Badge Features ··· 25If the update process is paused because the badge is being used to make orreceive a call, the   icon does not appear on screen until the call is finished andthe update process resumes.Note:  The B1000A badge does not support the background update feature.Using a Badge While a Background Update Is in ProgressAll badge funtionality is available while a background update is in progress.If you make or receive a call, the background update is automatically pausedso that it does not affect call quality. While background update is paused, the icon does not appear on screen. When you finish the call, the backgroundupdate process resumes and the   icon appears on screen again until theupdate is finished.Interrupting a Background UpdateIf you roam off network or the Vocera Server fails over to another server whilea background update is in process, the update stops and the badge restarts.When your badge reconnects to a Vocera Server, the background updateprocess will begin again.The Badge MenusThe badge display shows a series of menu screens that comprise the top levelof the menu system. To navigate through the menu system, you use the Up,Select, and Down buttons on the badge.On B3000 badges, the Up, Select, and Down buttons are on the front of thebadge. Up and Down depend on the orientation of the screen.
 The Badge Menus26 ··· Vocera Badge User GuideOn B2000 and B1000A badges, the Up, Select, and Down buttons are on theside of the badge. The screen orientation cannot be changed.Use the Select button to choose a displayed item. To return to the main screenat any time, press and hold the Select button until the badge beeps.The top-level menu differs for each Vocera badge type, as shown in thefollowing table:Badge Type Top-Level MenuB3000 InfoPower OffMessagesSettingsB2000 InfoPower OffVolumeFontMessages
The Badge Menus Badge Features ··· 27Badge Type Top-Level MenuB1000A InfoPower OffVolumeMessagesThe following sections describe your badge's display menu choices.Main ScreenThe main screen appears when you turn on the badge. This screen has a statusmessage area with symbols that show you the wireless network signal strength,the battery charge level, whether you are in speakersphone or headset mode,and whether you have unread text messages or unplayed voice messages.The following figure shows the B3000 main screen:The following figure shows the B2000/B1000A main screen:
 The Badge Menus28 ··· Vocera Badge User GuideThe status message area may show one of the following alerts:Status Message MeaningName—not blinking The name of the person who is logged in to the Vocerasystem using this badge.Name—blinking If someone is trying to call you, this shows you thename of the person who is calling. If you are already ona call, this shows the name of the person with whomyou are currently speaking. If you are already on a calland you hear the Call Waiting tone, this displays thename of the person who is trying to call you.If you are in a conference, this shows its name. If youare receiving a broadcast, this shows the name of theperson making the broadcast.If you received a message, this shows the name of theperson who sent the message for 15 seconds.Vocera Your badge is communicating with the Genie.Logged out No one is logged in with this badge.Searching for AccessPoints or Off NetworkThe badge is out of network range or is not able toconnect with the network. If you are sure you arewithin range of your network, contact your systemadministrator.Searching for Server The badge is within network range, but it is notcommunicating with the Vocera Server. See Whydoes my device display say "Searching forServer"? on page 113.InfoThe Info feature gives you information about the badge you are using and howit is connected to the network.Most of this information is intended to be used by your system administrator fordiagnostic purposes.The Info menu provides the following information:• Battery. The battery strength is given in volts (V). The badge operates correctlywhen the battery level is 3.5 V or greater.• Badge MAC. The MAC address is a unique identifier for your badge thatthe Vocera server uses as the Badge ID. On a B3000 badge, this screen alsodisplays the Vocera serial number.
The Badge Menus Badge Features ··· 29• Location. The name of the location or the physical network address of theaccess point with which your badge is currently communicating.• Badge IP. The Internet Protocol (IP) network address of the badge.• Version. The version of the firmware that your badge is using.• FIPS Mode. Whether FIPS 140-2 mode is enabled. For more informationabout FIPS, see the Vocera Badge Configuration Guide.Note:  FIPS mode is certified for B2000 badges only.• Server IP. The IP network address of the Vocera Server or the active node ofthe Vocera Server cluster.• Cluster. The IP network addresses of the nodes in the Vocera Server cluster, ifone exists.• AP MAC. The physical ID of the access point to which the badge is currentlyconnected.• User. The name of the person who is currently logged in to your networkwith this badge.• Radio. If the badge is connected to the network, displays the message"Connected" and the channel that the radio is using; otherwise, displays themessage "Powering off."On B3000 and B2000 badges, this screen also displays the signal-to-noiseratio (SNR) of the connection and plays a beep for the built-in survey tool.On B1000A badges, this screen displays the proprietary CQ value (similar toSNR).• SSID. The SSID of the access point the badge is connected to.Power OffPower Off turns off all power to the badge and the badge display to preservethe battery charge when you are away from the network.Press the Call button to turn the power on again.MessagesYour badge can display text messages that were sent from email accounts, theVocera User Console, or an application that integrates with the Vocera system,such as a nurse call system.
 Custom Settings30 ··· Vocera Badge User GuideWhen you select Messages, the display shows one subject line for each textmessage. On the B3000, the subject line for only one message is shown at atime. A closed envelope symbol next to a subject means you have not yet readthat message; an open envelope means you have already read that message.An [S] means you have already read and saved that message. See Reading TextMessages on page 52 for more information.SettingsThe Settings menu on the B3000 (available only on B3000 badges) displays thefollowing submenus: Volume, Font, and Flip Screen.VolumeThe Volume control independently adjusts the sound level for speakerphoneand headset modes. See Adjusting the Volume on page 31 forinstructions.FontThe Font menu (not available on the B1000A badge) allows you to display alluppercase letters or mixed case letters in text messages. See Adjusting theMessage Font on page 31 for instructions.Flip ScreenThe Flip Screen menu (available only on B3000 badges) allows you to invertthe screen, turning it upside down. When the screen is inverted, you canconveniently read the text by tilting the bottom of the badge up.Note:  The Flip Screen setting is saved with the badge. If you share the badgewith other users, you may want to reset the Flip Screen setting to its defaultsetting at the end of your shift.Custom SettingsVocera badges allow you to customize the following settings:Custom Setting Badge TypeFont B3000 and B2000Volume B3000, B2000, and B1000AFlip Screen B3000 only
Custom Settings Badge Features ··· 31Adjusting the Message FontYou can adjust the way that the badge displays text messages. If you receivea lot of text messages—for example, if your site integrates with a messagingsystem such as a Nurse Call System—you may want to choose the display that ismost readable for you.To adjust the font used by badge messages on a B3000:1. Tilt the bottom of the badge up to look at the screen.2. Press the Up button until you see the Settings icon.3. Press the Select button to choose the Settings feature.4. Press the Up button until you see the Font icon.5. Press the Select button to choose the Font feature.The display prompts you to select either all uppercase letters (UPPERCASEMSG ON) or sentence-style mixed case letters (UPPERCASE MSG OFF).6. If necessary, press the Up or Down buttons to move the highlight, thenpress the Select button to set the text message display and return to themain screen.To adjust the font used by badge messages on a B2000:1. Turn the badge over so you can see the display.2. Press the Up button until you see the Font icon.3. Press the Select button to choose the Font feature.The display prompts you to select either all uppercase letters (UPPERCASEMSG ON) or sentence-style mixed case letters (UPPERCASE MSG OFF).4. If necessary, press the Up or Down buttons to move the highlight, thenpress the Select button to set the text message display and return to themain screen.Adjusting the VolumeYou can adjust the sound level for speakerphone or headset modeindependently. There are two procedures for adjusting the volume: one forwhen the badge is idle, and one for when you are on a call.To adjust the volume on a B3000 when the badge is idle:1. Tilt the bottom of the badge up to look at the screen.2. Press the Up button until you see the Settings icon.3. Press the Select button to choose the Settings feature.
 Custom Settings32 ··· Vocera Badge User Guide4. Press the Up button until you see the Volume icon.5. Press the Select button to choose the Volume feature.6. Press the Up or Down buttons to choose one of the following modes:•Speaker•HeadsetThen press the Select button to set the volume for the specified mode.7. Do either of the following:• Press the Up button as many times as necessary to increase the volume tothe level you prefer.• Press the Down button to decrease the volume.The display changes accordingly.8. Press the Select button to set the new volume level and return to the mainscreen.To adjust the volume on a B2000 or B1000A when the badge is idle:1. Turn the badge over so you can see the display.2. Press the Up button until you see the Volume icon.3. Press the Select button to choose the Volume feature.The display prompts you to select one of the following modes:•Speaker•Headset4. If necessary, press the Up or Down buttons to move the highlight, thenpress the Select button to set the volume for the specified mode.5. Do either of the following:• Press the Up button as many times as necessary to increase the volume tothe level you prefer.• Press the Down button to decrease the volume.The display changes accordingly.6. Press the Select button to set the new volume level and return to the mainscreen.To adjust the volume when you are on a call:Do either of the following:• Press the Up button as many times as necessary to increase the volume to thelevel you prefer.
Anti-Microbial Protection Badge Features ··· 33• Press the Down button to decrease the volume.The change affects only the listening device in use at the time. That is, if youare using a headset and you adjust the volume during a call, you change thevolume for the headset only. If a headset is not plugged in, you change thevolume for the badge speaker only.Flipping the ScreenYou can invert the B3000 screen, turning it upside down, thus making it easy totilt up to read.To flip the B3000 screen:1. Tilt the bottom of the badge up to look at the screen.2. Press the Up button until you see the Settings icon.3. Press the Select button to choose the Settings feature.4. Press the Up button until you see the Flip Screen icon.5. Press the Select button to flip the screen and return to the main screen.Anti-Microbial ProtectionMost exterior surfaces of B3000 and B2000 badges incorporate an antimicrobialadditive from BioCote® to inhibit the growth of bacteria, mold, and fungi.This additive is molded into the badge material, and you cannot wear it off orremove it by scratching the badge.A topical solution, also from BioCote, is applied to the buttons and the plasticdisplay screen of B3000 and B2000 badges. The battery compartment, theinner surface of the battery, and the microphone screen do not incorporateantimicrobial protection.Headset JackThe headset jack accepts an earphone/microphone-style headset (soldseparately) for times when you want more privacy or when you are workingin a noisy environment. When you attach a headset, the device's microphoneoperation is suppressed. The speaker is also suppressed unless you turn onthe Announce through Speaker property. See Using the Announce throughSpeaker Commands on page 54.On a Vocera badge, you can adjust the volume for a headset separately fromthe badge speaker volume. See Adjusting the Volume on page 31.
 Alert Tones and Notifications34 ··· Vocera Badge User GuideAlert Tones and NotificationsAlert tones are controlled by settings on the Vocera server. Your device may playany or all of the following alert tones:Tone MeaningOn/Off Network Alert You just moved out of the range of the wirelessnetwork, or you just moved into the range of yourwireless network.Low Battery Alert Your battery needs to be recharged.Text Message Alert You just received a new text messageVoice Message Alert You just received a new voice message.Your device may play any or all of the following reminders:Reminder MeaningText Message Reminder Plays a tone every 15 minutes until you read or listen toa new text message.Voice Message Reminder Plays a tone every 15 minutes until you listen to a newvoice message.DND Reminder Plays a tone every 15 minutes to remind you that thebadge is in DND mode.If you are not receiving an alert tone or reminder that you would find useful,or if you do not want to be notified of any of the above conditions, ask yoursystem administrator to change the settings for your device. The systemadministrator can also set an option to disable all alerts when your device is inDo Not Disturb mode.In addition to the alert tones, the B2000 provides a spoken notification("Searching for Server") if you press the call button when the badge isconnected to the network, but not connected to the Vocera Server.
Commands ··· 35 CommandsThe following topics describe voice commands you can use on both the Vocerabadge and the smartphone:•Basic Calling on page 37•Advanced Commands on page 57
36 ··· Vocera Badge User Guide
Basic Calling ··· 37 Basic CallingYour Vocera device provides one-touch communication. To begin any kind ofcall or to record or play messages, press the Call button to summon the VoceraGenie. The Genie will answer with a tone, a prompt, or both (depending on thesetting that is active for your device) and will then be ready to accept your voicecommands.The following sections describe the most-frequently used voice commands, bycategory. Tables that summarize the commands follow.Logging In and OutImportant:  If someone is already logged in to your Vocera device when youreceive it, make sure it is you!If you use a badge or phone while logged in as someone else, people won't beable to contact you. Take a look at the screen on the phone or on the back ofthe badge to make sure it displays your name. If the screen displays anothername, press the Call button and say "Log me out". Then press the Call buttonagain and log in by saying or spelling your name when the Genie prompts you.Action Recommended VoiceCommandsAlternative FormsLog in When prompted by the Genie,say or spell your first and lastname. Log out Log me out. Log out.Note:  If voice prints are enabled for your system, the Genie may ask you to sayyour name multiple times or ask you to repeat a series of digits.
 Recording Names and Greetings38 ··· Vocera Badge User GuideIf your organization shares Vocera devices, make sure you log out when youare finished using your badge or phone. Turning the power off or removing thebattery does not log you out—the Genie remembers you are logged in whenthe device gains power again. When you place a phone or a badge and batterytogether in the charger, the system may automatically log you out, dependingon a preference set by your administrator.You can log into the system on only one Vocera device at a time. If you try tolog in with a second badge or phone, the Genie reminds you and asks you toconfirm if you still want to log in. When you say Yes, the system logs in yournew badge and logs out your first Vocera device.Recording Names and GreetingsTo allow your callers to hear your name in your own voice, and to enable callersto hear a personal greeting when they leave messages, use the following voicecommands to record your name and to record, play, and erase your greeting.Action Recommended VoiceCommandsAlternative FormsRecord your name Record name. Record my name.Record, play back, orerase your greetingRecord greeting.Play back greeting.Erase greeting.Record my greeting.Play back my greeting.Erase my greeting.Using the Welcome Tutorial on the BadgeEven if you've had a training session in the use of the badge, you may find ithard to remember the basics that seemed so simple in the classroom. The Genieprovides a brief and witty welcome tutorial to bring you up to speed in badgeuse. The tutorial is easy to use, and it covers enough of the basics to help yourexperience with the badge be a positive one.During the tutorial, the Genie describes how to use the badge, records yourname, and shows you how to make a call. You can end the tutorial at anytime by pressing the Hold/DND button. You can play the tutorial as manytimes as you want, or you can return at a later time to the section that recordscommands.
Placing and Receiving Calls Basic Calling ··· 39Action Recommended VoiceCommandsAlternative FormsListen to the welcometutorialPlay Welcome Tutorial. Play Welcome.Note:  Although the smartphone allows you to play the badge tutorial, theinformation is specific to a badge and therefore may not help you learn how touse the phone.Placing and Receiving CallsPlacing and receiving calls are the tasks you perform most frequently with aVocera device. The rest of this section shows you how to use voice commandsand the buttons on the badge or phone to perform these basic tasks.Calling Other UsersTo begin a call, press the Call button, wait for the Genie to answer, and then tellthe Genie to "Call User's Name." If the person you are calling is already on acall, a tone will notify him or her that someone else is trying to call.When you call a user who is not available, the call may be forwarded to anotheruser or phone number. If no forwarding is set, the Genie tells you that person'sstatus and asks if you want to leave a message. There are four possible statusmessages: not on the network, not logged in, busy on another call, and notavailable.Action Recommended VoiceCommandsAlternative FormsCall a user Call John Smith. Find John Smith.Get me John Smith.Contact John Smith.Using Speak or SpellThe speak or spell feature allows you to contact users, groups, or address bookentries by either speaking or spelling their names in a voice command. Spellinga name greatly improves speech recognition because you are effectively utteringmany more syllables than when you simply speak a name. In fact, spellings areso effective that they may work even when they are slightly incorrect, so don'tlet past spelling bee experiences scare you away!
 Calling with Department Names40 ··· Vocera Badge User GuideIn addition to speaking the full name, you can spell either the first name, thelast name, or both names to contact a person. For example, you can use any ofthe following commands to place a call to the user or address book entry JesseHart:• Call Jesse Hart• Call J-E-S-S-E• Call H-A-R-T• Call J-E-S-S-E-H-A-R-TYou must always speak or spell the full name to contact a group, place, oralternate spoken name. For example, you can use either of the followingcommands to place a call to the address book entry Poison Control:• Call Poison Control• Call P - O - I - S - O - N - C - O - N - T - R - O - LA qualifier is an additional name, such as a department or a site, that helps toidentify the party you are trying to contact in a voice command. You can useeither a spelling or a qualifier in a voice command, but you cannot use both.In addition, you cannot spell the name of the qualifier—only the party you aretrying to contact.For example, you can contact Maria Blount in the Imaging department bysaying either "Call M - A - R - I - A" or "Call Maria in Imaging". You cannotuse either "Call M - A - R - I - A in Imaging" or "Call Maria in I - M - A - G -I - N - G". See Calling with Department Names on page 40 for moreinformation about using departments.Note:  Make sure you speak with an even pace and say each letter distinctlywhen you spell a name. The Genie hears a spelling as a very long word, and youdon't want to trip it up!Calling with Department NamesIf your system administrator sets up departments, they are a convenient wayto contact other users on the Vocera system. When you use a department in avoice command, Vocera can:• Differentiate among users with the same first and last names.For example, if your site has two users named John Smith, you can issue thevoice command "Call John Smith in Hardware".• Identify a Vocera user when you know the first name and department, butnot the last name, of other people at your site.
Calling a Group Member Basic Calling ··· 41For example, you can issue the voice command "Call Sue in Hardware".Action Recommended VoiceCommandsAlternative FormsCall a user with adepartment nameCall John Smith in Hardware. Find John Smith inHardware.Get meJohn Smith inHardware.ContactJohn Smith inHardware.Call a user with firstname and departmentCall Sue in Hardware. Find Sue in Hardware.Get me Sue inHardware.Contact Sue inHardware.Calling a Group MemberThe system administrator may create groups of Vocera users and provide alist of groups for you to use in commands. When you call a group, you areactually calling an available member of that group, not everyone in the group.The Vocera server determines which member to try first, based on the orderingmethod the system administrator or group manager chooses.To call a member of a group1. Press the Call button.2. Wait for the Genie to answer.3. Tell the Genie to "Call the Group's name."The Vocera server searches for an available member of the group. If no onein the group is available, you will either be prompted to leave a message(which will be sent to all members of the group) or your call will be forwarded,depending on the way the system administrator or group manager has set upthe group.Action Recommended VoiceCommandsAlternative FormsCall a group member Call Tech Support. Find Tech Support.Get me Tech Support.Contact Tech Support.
 Training the Genie42 ··· Vocera Badge User GuideTraining the GenieIf the Genie has difficulty understanding your speech, don't get frustrated—you can train the Genie to recognize the way you say names and commands.The Genie can learn the names of people, groups, and locations as well as mostcommands. You can also train the Genie to recognize a nickname, if that is theway you always call a person you know.When you train the Genie to learn a name, you are prompted to spell thename. If you change your mind, you can use the "Unlearn a name" commandto delete it. The Genie will prompt you for the necessary information.To train the Genie to learn a name:1. Press the Call button, wait for the Genie to answer, and then say "Learnname." You can also say "Learn group name" or "Learn location name" totrain the Genie for other names.2. When prompted, spell either the first or last name of the individual. TheGenie prompts you to spell the group or location for other types of names.If more than one person, group, or location has the name that you spell, theGenie speaks each name, asking you to identify the one you want.3. When prompted, say the name or nickname the way you always do.The Genie asks you to repeat the name several times, then tells you, "OK,I've learned the name".When you train the Genie to learn the way you say commands, the Genieprompts you to record a short list of the most common commands, as well askeywords such as Yes, No, and the numbers zero through nine. You can pressthe Call button to skip through commands in the list, or you can quit at anytime by pressing the Hold/DND button. When you quit, the Genie remembersthe commands it has already learned, and it gives you the option to skip thesecommands if you continue some other time.To train the Genie to learn commands:1. Press the Call button, wait for the Genie to answer, and then say "Learncommands."The Genie reminds you that it will take a few minutes to learn commands,and then it prompts you to speak the first command.2. Do either of the following:• Say the name of the command the way you always do.The Genie asks you to repeat the command several times, then promptsyou to speak the next command.
Training the Genie Basic Calling ··· 43• Press the Call button.The Genie skips that command and prompts you to speak the nextcommand.3. Continue through the list by saying each command to train the Genie orskipping it with the Call button.4. Quit at any time by pressing the Hold/DND button.The Genie tells you it is quitting and remembers the commands it haslearned.If you use Learn Commands again at a later time, the Genie can automaticallyskip commands it has already learned. The Genie also lets you manuallyskip through the command list so you can re-record specific commands. Forexample, if the Genie didn't learn certain commands properly during a previoustraining session, you can rerecord just those specific commands.To train the Genie again:1. Press the Call button, wait for the Genie to answer, and then say "Learncommands."2. When the Genie asks if you want to skip over the commands it has alreadylearned, do either of the following:• Say "Yes" to have the Genie automatically skip commands you haverecorded.The Genie prompts you to record only commands it has not alreadylearned.• Say "No" so you can manually skip commands or record all of themagain.The Genie prompts you to record each command, starting at thebeginning of the list.3. Use the Call button to skip through the list, recording or re-recordingcommands where you wish.If you skip a command you have already recorded, it is not erased.4. Quit at any time by pressing the Hold/DND button.The Genie tells you it is quitting and remembers the commands it haslearned.
 Answering a Call44 ··· Vocera Badge User GuideA second command trains the Genie to recognize the way you say some of theless common commands. When you tell the Genie to "Learn more commands",the Genie prompts you to record additional commands that are not used asfrequently as those in the first set. You can skip through these commands andre-record them at will as you can with the first set of commands.The following table lists all the commands you can use to train the Genie:Action Recommended VoiceCommandsAlternative FormsTrain the Genie torecognize the way yousay a nameLearn name.Learn group name.Learn location name.Learn a name.Learn a group name.Learn a location name.Delete a learned name Unlearn name.Unlearn group name.Unlearn location name.Unlearn a name.Unlearn a group name.Unlearn a locationname.Train the Genie torecognize the wayyou say commoncommandsLearn commands.  Train the Genie torecognize the way yousay other commandsLearn more commands.  Delete all your learnedcommandsUnlearn commands.  Answering a CallWhen someone calls your Vocera device, you will hear a tone. If you have abadge, the Genie may ask if you want to talk to the caller. The ring tones for abadge and a phone are different.To accept a call on a badge:Do either of the following:• Answer Yes.• Press the Call button.To reject a call on a badge:Do either of the following:
Ending a Call Basic Calling ··· 45• Answer No.• Press the Hold/DND button.When you reject a call, the caller will be prompted to leave a messageor forwarded to a destination you have chosen. See Forwarding YourCalls on page 66.If Auto Answer for Incoming Calls is enabled for your Vocera device, all ofyour calls will be connected immediately, without any action on your part. SeeUsing the Auto Answer Commands on page 53.Note:  Calls will not be put through if you told the Genie to block calls oryou put your badge or phone in Do Not Disturb mode. (See Using Do NotDisturb on page 47 and Blocking and Accepting Calls on page 73 .)Ending a CallEither party can end a call.To end a call:Do either of the following:• On a badge or phone, press the Call button.•On a phone, press the Power/End   key.If the other party ends the call, you will be disconnected automatically.Using Buttons to Answer "Yes" or "No"When a Genie prompt requires a "yes" or "no" answer (for example, toconfirm that you want to send a message), you can say your response or youcan press a button to respond.To answer Yes:• Press the Call button.To answer No:• Press the Hold/DND button.Call WaitingIf you hear a call-waiting tone during a call, it means that someone is trying tocall you. The name of the person calling you will flash on your badge or phonedisplay.
 Putting a Caller on Hold and Releasing the Hold46 ··· Vocera Badge User GuideTo accept a waiting call:1. Press the Call button.Vocera puts the first call on hold and connects the second call.2. When you are done speaking, press the Call button again.Vocera ends the second call and returns to the original call.To refuse a waiting call:Do either of the following:• Press the Hold/DND button.• Ignore it.If possible, use the DND button to refuse the call and cancel the call waitingtone immediately.Vocera treats the second call as an unanswered call. The caller is eitherprompted to leave a message or forwarded to a destination you have chosen.See Forwarding Your Calls on page 66.Putting a Caller on Hold and Releasing the HoldWhen a call is on hold, you can press the Call button, and then call anotherbadge or phone, send a message, or give the Genie any other authorizedcommand when the Genie answers.Note:  If you put a call on hold on a Vocera smartphone, you cannot use thekeypad to dial an extension to place another call. However, you can press theCall button and use a Genie command ("Dial extension" or "Dial an outsidenumber") to dial a number.To put a badge call on hold:• Press the Hold/DND button on the top of the badge.The indicator light on the Hold/DND button blinks.To reconnect to a call on hold:• Press the Hold/DND button again.On the badge, the indicator light on the Hold/DND button stops blinking. Onthe smartphone, the DND icon disappears from the top of the screen.
Using Do Not Disturb Basic Calling ··· 47Using Do Not DisturbThere may be times when it is inconvenient for you to receive calls and messagenotifications from the Genie (when you are attending a meeting, for example).The best way to block calls temporarily is to press the Hold/DND button. Whenyou are ready to resume accepting calls, press the Hold/DND button again.On a badge, a light at the top of your badge flashes yellow to remind you thatyou are in Do Not Disturb (DND) mode. Also, your badge or phone will beepevery 15 minutes to remind you, unless your system administrator turns off thissetting.When you put the badge or phone in DND mode, some calls may still be putthrough. VIP buddies or a person with VIP status can optionally interrupt DNDmode, and an urgent call is always connected.The Genie tells VIP buddies and callers who have VIP Status that you are notaccepting calls right now, and asks them "Do you want me to break through?"If they confirm, the Genie calls your Vocera device. (VIP Status is a permissiongranted by the system administrator.)Urgent calls and urgent broadcasts always break into DND mode — you do notget the opportunity to reject them. The system administrator must grant a userpermission to make urgent calls and broadcasts.To block calls using voice commands, see Blocking and AcceptingCalls on page 73.Sending Voice and Email MessagesThe following topics describe how to send messages from your badge orphone:•Sending a Voice Message on page 47•Sending an Email Message on page 48Sending a Voice MessageYou can send voice messages to individual users, or you can send messages toall members of a group simultaneously. You can also specify that the messageis urgent. By default, the maximum length of each message is one minute,although your system administrator can set it as high as three minutes.If you send an urgent message, it automatically breaks through to allrecipients, regardless of what they are doing at the time. See Issuing UrgentCommands on page 69.
 Sending an Email Message48 ··· Vocera Badge User GuideThe following table shows the commands for recording voice messages:Action Recommended VoiceCommandsAlternative FormsSend a message to auserRecord a message for JohnSmith.Send a message to JohnSmith.Send a message to themembers of a groupRecord a message for TechSupport.Send a message to TechSupport.Send an urgentmessage to a userRecord an urgent message forJohn Smith.Send an urgentmessage to John Smith.Send an urgentmessage to themembers of a groupRecord an urgent message forTech Support.Send an urgentmessage to TechSupport.Sending an Email MessageYou can also send a voice message from your badge or phone to the emailaddress of any badge user, group, outside buddy, or address book entry. Vocerasends your message as a .WAV sound file that is attached to a generic textemail message. The recipient can play the message by using Windows MediaPlayer or any other Windows utility that can play .WAV files.For example, suppose you want to use your Vocera device to send a messageto a travelling colleague who is reachable only by email. You can send a voiceemail to your colleague. His or her email reply automatically appears on yourbadge as soon as it is received.The following table shows you the commands for sending a voice messagefrom a Vocera device to an email address:Action Recommended VoiceCommandsAlternative FormsSend a voice emailmessage to a user,group, outside buddy,or address book entrySend an email message to JohnSmith.Record an emailmessage for JohnSmith.Leave an email messagefor John Smith.When you send a voice email message to a user, outside buddy, or address bookentry, the message is sent to the address stored for that person on the Voceraserver. If you send the email to a group, the message is sent to all members ofthe group.
Listening to Messages Basic Calling ··· 49Note:  If you attempt to send a message to a user who does not have an emailaddress, the Genie notifies you and cancels the message. If you attempt tosend a message to a group, and a group member does not have an emailaddress, the Genie notifies you and asks if you want to send the message to themembers who have email addresses.Listening to MessagesYou can use the badge or phone to listen to either voice or text messages.When you play a voice message, you hear the recorded voice of the person whosent it. When you play a text message, Vocera uses text-to-speech generation tospeak the message for you.Vocera uses the following default settings for message playback:• The order in which messages are played is the opposite of the order in whichthey are received (most recent message first).The badge or phone plays urgent messages before standard messages,regardless of the order in which messages are received.• The date and time of the message are not announced.You can change these default settings in the Announcements tab of theUser Console. If you do not have access to the User Console, your systemadministrator can change these settings for you.If you do not speak the modifying words "voice" and "text" when you play ordelete messages, the Genie assumes you are working with voice messages. Usethe following commands to work with voice messages:Action Recommended VoiceCommandsAlternative FormsPlay messages. Play voice messages.Play my messages.Play messages from JohnSmith.Play voice messagesfrom John Smith.Play my messages fromJohn Smith.Play new (unplayed)voice messagesPlay messages from Marketing. Play voice messagesfrom Marketing.Play my messages fromMarketing.
 Listening to Messages50 ··· Vocera Badge User GuideAction Recommended VoiceCommandsAlternative FormsPlay old messages. Play old voice messages.Play my old messages.Play old messages from JohnSmith.Play old voice messagesfrom John Smith.Play my old messagesfrom John Smith.Play old (previouslyplayed) voice messagesPlay old messages fromMarketing.Play old voice messagesfrom Marketing.Play my old messagesfrom Marketing.Delete all messages. Delete all voicemessages.Erase all messages.Erase all voicemessages.Delete voice messages      Delete all messages from JohnSmith.Delete all voicemessages from JohnSmith.Erase all messages fromJohn Smith.Erase all voice messagesfrom John Smith.You must speak the modifying word "text" when you issue commands to playor delete text messages. You can use the following commands to work with anytype of text messages, regardless of whether they were sent through the UserConsole or through email:Action Recommended VoiceCommandsAlternative FormsPlay new (unplayed)text messagesPlay text messages. Play my text messages.Play old (previouslyplayed) text messagesPlay old text messages. Play my old textmessages.Delete text messages Delete all text messages Erase all text messages.
Commands You Can Use During Message Play Basic Calling ··· 51You can also use the "from" modifier to play or delete text messages sent fromthe User Console, as shown in the following table:Action Recommended VoiceCommandsAlternative FormsPlay new (unplayed)text messages sentthrough the UserConsolePlay text messages from JohnSmith.Play my text messagesfrom John Smith.Play old (unplayed) textmessages sent throughthe User ConsolePlay old text messages fromJohn Smith.Play my old textmessages from JohnSmith.Delete text messagessent through the UserConsoleDelete all text messages fromJohn Smith.Erase all text messagesfrom John Smith.Commands You Can Use During Message PlayThe following table shows the commands you can use during messageplayback. In each case, you press the Call button while the message is beingplayed and say the command. You can end message play altogether by pressingthe Hold/DND button, or by pressing the Call button twice.Action Recommended VoiceCommandsAlternative FormsDelete the messageyou just played orare in the process ofplayingDelete EraseSave the message youjust played or are inthe process of playingSave ArchivePlay the next message Next SkipReplay the currentmessageRepeat  Get the time themessage was receivedTime stamp TimeGet the date themessage was receivedDate stamp Date
 Reading Text Messages52 ··· Vocera Badge User GuideAction Recommended VoiceCommandsAlternative FormsCancel message play Cancel GoodbyeReading Text MessagesYou can read three kinds of text messages on the display of your Vocera device:• Text messages. Vocera smartphone users can send text messages to otherVocera users. Vocera Messaging Interface (VMI) applications that interfacewith other systems, such as nurse call systems, can also send text messages toVocera devices.• Email messages. People inside and outside the Vocera system can send textmessages to your Vocera device from their email programs. See SendingText Messages to Vocera Devices on page 87.• User Console messages. Users can send these text messages from the VoceraUser Console. See The User Console on page 99.To read text messages on the badge display:1. Hold the badge so that the display screen is visible.2. Press the Select button once to see the Messages icon.3. Press the Select button to display a list of message subjects, one subjectper line. On the B3000, the subject line for only one message is shown at atime. The newest messages are listed first.If the message was sent from an email account, the subject line displays thefirst 12 or 13 characters of the message.4. Use the Up and Down buttons to scroll through the list of messages untilyou see the message you want to read.5. Press the Select button to view the selected message.The badge displays the body of the message, the sender's name or emailaddress, and the date and time the message was received by the Voceraserver. Use the Up and Down buttons to scroll through the message, ifnecessary.Note:  If a text message appears to be incomplete, someone may have sentyou an email message longer than the character limit for your device.6. When you finish reading the message, press the Select button to see thismenu of message options:
Using Voice Commands to Set Device Properties Basic Calling ··· 53• PLAY uses text-to-speech generation to speak the message for you.• TO NEXT MSG skips to the next message in the list.• DELETE MSG erases the message from the badge memory and from theVocera server.• SAVE MSG saves the message and prevents it from being automaticallydeleted. You are limited to 20 text messages at a time, and you can saveup to 10 of these messages.• UNSAVE MSG allows the message to be automatically deleted.• BACK TO LIST returns to the list of text messages, where you can selectanother message.• EXIT MENU returns to the main screen.Note:  You can discontinue reading messages and return to the mainscreen at any time by pressing and holding the Select button until thebadge beeps.To read the most recent text message quickly on a badge:• Press the Select button three times.Using Voice Commands to Set Device PropertiesA few voice commands let you set properties that control the behavior of yourVocera device. The system administrator sets default values for these properties.You can change them through the User Console or by using voice commands.Using the Auto Answer CommandsThe Auto Answer property lets you specify whether the badge or phoneautomatically answers incoming calls or whether it asks if you can take a callbefore connecting it.• If Auto Answer is turned on, the badge or phone automatically connects allincoming calls immediately, without asking if you want to take the call. If allcalls need to be connected quickly, you can enable this feature.• If Auto Answer is turned off, the badge or phone prompts you by asking,"Can you take a call from Hans Dressler?" before connecting an incomingcall.
 Using the Announce through Speaker Commands54 ··· Vocera Badge User GuideUse the following commands to control the Auto Answer property:Action Recommended VoiceCommandsAlternative FormsConnect incoming callsimmediatelyTurn auto answer on.  Ask before connectingincoming callsTurn auto answer off.  Using the Announce through Speaker CommandsWhen you use a headset (or badge with a managed lanyard), the badge orphone automatically plays all audio through it by default. Consequently, if youdon't wear your headset all the time, you may not hear an incoming call ormessage announcement, and you may not know that someone is trying tocontact you.The Announce through Speaker property lets you customize that behavior:• When the Announce Through Speaker property is enabled, the B2000provides call or message announcements through both the badge speakerand the headset. These dual announcements ensure that you will always benotified of an incoming call, even if your headset is temporarily off. Afteraccepting the call, the audio is through the headset only.When you enable this property for the B1000A badge, incoming call andmessage announcements are played through only the speaker when aheadset is plugged in. After accepting the call, the audio is through theheadset only.• If Announce through Speaker is turned off, either type of badge or a phoneplays both the announcement as well as the call or message through theheadset.If you turn on Announce through Speaker, you can leave your headset pluggedin, and simply put it on to communicate after you hear the announcement.When your headset is not plugged in, all calls, messages, and announcementsplay through the speaker, as usual, regardless of the Announce through Speakersetting.Note:  If you turn on Announce through Speaker for a B1000A badge andyou are wearing your headset when a call comes in, you may not hear theannouncement in a noisy environment (because it plays through the speaker);however, you will still hear the call or message through the headset.
Getting Help Basic Calling ··· 55Use the following commands to control the Announce through Speakerproperty:Action Recommended VoiceCommandsAlternative FormsPlay announcementsthrough badge speakerwhen headset pluggedinTurn announce throughspeaker on. Play announcementsthrough headset whenheadset plugged inTurn announce throughspeaker off. Getting HelpThe Vocera system can be customized to provide users with a Help command tohelp users learn how to use their Vocera devices. For example, the Help promptcould direct users to a Vocera super user, an administrator, an internal Web site,or a local help desk for assistance.Action Recommended VoiceCommandsAlternative FormsGet help Help.  Note:  If your system does not have a custom Help prompt, when a Vocera usersays the "Help" command the system uses the standard Help prompt: "No helpis currently available."For information on how your Vocera administrator can create a custom Helpprompt, see Providing a Custom Help Prompt in the Vocera AdministrationGuide.
 Getting Help56 ··· Vocera Badge User Guide
Advanced Commands ··· 57 Advanced CommandsSome commands require special Vocera permissions or are a little more complexthan the commands described in Basic Calling on page 37. This chapterdescribes these commands.The commands are grouped by category. When a command requires specialpermission, it is marked by an asterisk (*) in the description. Your systemadministrator enables or disables permissions for each user. If you do not havepermission to use a command that requires one, the Genie will tell you.Calling Telephone NumbersIf the Vocera Telephony Solution Software is installed on your system, you canask the Genie to call telephone numbers. Separate permissions are required tomake calls to in-house extensions, local numbers, and long-distance numbers.The following commands are available:Action Recommended VoiceCommandsAlternative FormsCall an extension * Dial extension 5120.  Transfer a call to a deskextension *Transfer to extension 5120.  Call a local or longdistance telephonenumber *Dial an outside number. Call an outside number.Note:  You cannot use "Get me an outside line" as an alternate form of "Dialan outside number". This alternate command has been removed because itinterferes with the "Get me John Smith" command.
 Calling an Address Book Entry or Buddy58 ··· Vocera Badge User GuideUse the same command to make local and long distance calls. When the Genieprompts you for the number, say both the area code and the phone number,even when calling a local number. If the area code you say matches the localarea code or toll-free area codes set up by your system administrator, the callwill be considered local.You cannot place an international call by speaking a series of digits. However,you can specify an international number for a buddy or an address book entry,then use the corresponding name in a voice command. For example, if youspecify an international phone number for an address book entry namedGerman Office, you could place a call by saying, "Call German Office."The Genie understands numbers, including variations of a number. For example,"Dial extension four one zero zero," "Dial extension four one oh oh," or "Dialextension forty one hundred" are all recognized as commands to dial 4100. TheGenie also recognizes "double", "triple", "treble", and "naught". The Geniedoes not let you say alphabetical characters in a dialing command, such as "1–800–VOC–ERA1".Calling an Address Book Entry or BuddyThe Vocera system provides an address book for the names and phone numbersof people who are not Vocera users. Your system administrator sets up andmaintains this address book, but all users can access the names of people andplaces it contains from their Vocera devices.For example, if Vocera users frequently need to contact local businesses, yourVocera administrator can enter the business names and phone numbers in theaddress book. Then, getting a price quotation from Northwestern Hardware canbe as simple as using a badge or phone to say "Call Northwestern."If you have access to the User Console, you can also set up a private addressbook of Outside Buddies. Your buddy list contains the names, nicknames, andcontact information for friends who are not Vocera users. For example, if youset up My Mom as an outside buddy, you can say, "Call My Mom" to dial herphone number. See the Vocera User Console Guide for complete informationabout setting up buddies.Vocera requires you to have separate permissions to call toll and toll-free phonenumbers. You need one or both of these permissions to contact names in yourprivate address book. You do not need any special permissions to contact aperson or place in the system address book.In addition to the Call command, you can use address book entries and buddiesin the following voice commands:
Sending and Receiving Numeric Pages Advanced Commands ··· 59• Conference. See Placing a Three-Way Conference Call on page 67.• Invite. See Placing a Three-Way Conference Call on page 67.• Send Voice Email. See Sending an Email Message on page 48.Action Recommended VoiceCommandsAlternative FormsCall an address bookentry *Call Poison Control. Find Poison Control.Get me Poison Control.Contact Poison Control.Call an outsidebuddy *Call My Mom. Find My Mom.Get me My Mom.Contact My Mom.Sending and Receiving Numeric PagesIf the Vocera Telephony Solution Software is installed on your system, you canuse a voice command to send a numeric page. Vocera sends the recipient'spager a call-back number that allows that person to return a call directly to yourVocera device. .You can send a page to anyone in the Vocera system by using his or her name.For example, if Dr. Randolph is a Vocera user, buddy, or person in the addressbook, you can speak the command "Page Dr. Randolph" to send a numericpage.Additional voice commands let you use a Vocera device to send a numeric pageto any arbitrary number. If you dial full 7- or 10-digit numbers to send a pagein your environment, issue the command, "Page an outside number." Whenthe Genie prompts you for the number of the pager, say the area code and thephone number, even when calling a local number. If the area code matches yourlocal area code or a toll-free area code set up by your system administrator, thecall will be considered local.Some environments provide a paging service that allows employees to sendinternal pages using only a few digits, similar to the way they call internalextensions. Vocera lets you send pages to these numbers directly. For example,to send a page to the internal number 3964, you speak the command "Pagenumber 3964".
 Sending and Receiving Numeric Pages60 ··· Vocera Badge User GuideThe Genie understands common variations of numbers. For example, "four onezero zero," "four one oh oh," and "forty one hundred" are all recognized asacceptable variations of 4100. The Genie does not recognize commands to dialletters (for example, 1 – 800 – VOC – ERA1).The following table summarizes the voice commands you use to send a numericpage:Action Recommended VoiceCommandsAlternative FormsSend a page to aperson or group in theVocera systemPage Tom Mailer.Page Tech Support.Send a page to TomMailer.Send a page to TechSupport.Send a page to anoutside numberPage an outside number.  Send a page to aninternal numberPage number 3964.  When you send someone a page, Vocera dials the pager number, pauses briefly,and then passes the pager the telephone number of the Vocera system as wellas your desk extension. The pager displays the Vocera system number and thedesk extension.The person who is paged returns the call by dialing the Vocera system number,and then entering your desk extension at the system's Genie prompt. Vocerathen automatically connects the return call directly to your Vocera device, not toyour desk extension.Note:  In an environment where you do not have a desk extension, such asa hospital or retail store, the Vocera administrator assigns you an arbitraryextension to enable the callback feature. You do not have to learn this numberor use it in any way; it is for internal purposes only.Vocera requires you to have separate permissions to call toll and toll-free phonenumbers. You need one or both of these permissions to send a page to namesin your buddy list. You do not need any special permissions to page a Vocerauser or a person in the system address book.You also need permission to have a pager number. If you have a pager number,use the following voice commands to specify whether you want Vocera users tobe able to send you pages:
Redialing Phone Numbers Advanced Commands ··· 61Action Recommended VoiceCommandsAlternative FormsAllow Vocera usersto send you numericpages *Enable pages.  Stop receiving numericpages from Vocerausers *Disable pages.  In addition to using the voice commands to send pages, the Genie may ask ifyou want to send a page to someone who is unavailable. For example, whenyou call a user who is not on the system, and that person has a pager number,the Genie asks you if you want to send that person a page. If you say no, theGenie then asks if you want to leave a message.Redialing Phone NumbersYour Vocera device can redial the last phone number it called as a result of anyof the following actions:• Calling an extension or outside phone number• Transferring a call from a Vocera device to an extension• Sending a numeric pageUse the following voice command to redial a phone number:Action Recommended VoiceCommandsAlternative FormsRedial the last phonenumber you calledRedial number.  Redialing can save you time when you have to call the same numbersuccessively. For example, the first time you call a long distance numberyou must issue the command "Dial an outside number", then state the fulltelephone number that you want to call. If you want to call that same numberagain, and you have not made other phone calls since then, you can simplyissue the command, "Redial number".
 Using Instant Conferences62 ··· Vocera Badge User GuideUsing Instant ConferencesIn some situations, even the short amount of time required to place a call witha Vocera device is too long to wait. For example, employees in a retail store mayhave a goal of just a few seconds to respond to a customer's query. Similarly,some hospital employees may have an ongoing need for extremely urgentcommunication.Using the conference feature gives your badge the push-to-talk quickness andconvenience of a walkie-talkie, while retaining all the flexibility and power ofthe Vocera system. In Vocera, a conference is not a place for idle conversation—it is a special device state that lets you speak with other users instantly.Joining and Leaving a ConferenceThe Join command places you in a conference. Once you are there, you simplypress and hold the Call button to speak to everyone else in the conference—you don't have to wait for call setup, speech recognition, or Genie interactions.Everyone in a conference can hear you, anyone in a conference can reply assoon as you release the Call button, and everyone hears the reply immediately.Every group has a conference associated with it. For example, if your site hasset up groups called Managers and Cashiers, you automatically have access toconferences with those names. You do not need to be a group member to useits conference; however, your system administrator does need to grant you theConference permission.To join or leave a conference, use the Join or Leave commands with the nameof the conference; for example:"Join the conference for Managers""Leave the conference for Cashiers"The Genie speaks a confirmation when you join or leave a conference. Inaddition, the Genie announces how many other users are in the conferencewhen you join.You cannot be in more than one conference at the same time. If you use theJoin command when you are already in a conference, Vocera automaticallytakes you out of the first conference and places you in the second one.
Using the Vocera Badge or Phone in a Conference Advanced Commands ··· 63Using the Vocera Badge or Phone in a ConferenceWhile you are in a conference with a Vocera badge or phone, you still haveaccess to every other Vocera function. That is, you can place and receive calls,send and listen to messages, and perform every other task you are accustomedto using the badge or phone for.If you are in a conference, you can press the Call button to hear the Genieprompt, then issue a command like you usually do. If you press and holdthe Call button, however, you initiate a conversation with everyone in theconference.Summoning the Genie takes precedence over a conversation in a conference.That is, you can interrupt an active conversation in a conference by pressing theCall button to issue a command. Similarly, any incoming calls are also routed toyour Vocera device, interrupting an active conference.The Do Not Disturb state is also effective in a conference. If your Vocera deviceis in Do Not Disturb mode, you are not interrupted when someone begins aconversation in a conference. However, you cannot use the Hold/DND buttonto cancel an active conference. Only pressing the Call button to summon theGenie can cancel an active conference.Call blocking is not effective in a conference. If you are blocking calls fromsomeone who is in a conference with you, you will still hear that person duringa conference, although your Vocera device continues to block that person'sdirect calls.Because waiting in a conference does not consume additional power — andyou have access to all other Vocera commands — you can stay in a conferenceas long as you want. In many situations, you may want to be in a conferencethe entire time you are using your badge or phone.Summary of Conference CommandsUse the following commands to communicate in a conference:Action Recommended Voice CommandsJoin a conference * Join conference for Intensive Care .Leave a conference * Leave conference for Intensive Care .
 Broadcasting to a Group64 ··· Vocera Badge User GuideAction Recommended Voice CommandsStart conferencing orreply (when you are in aconference)1. Press and hold the Call button.• If it is OK to talk, you hear a beep. Other usersalso hear a beep to indicate that an instantconference is starting.• If somebody else in the conference has alreadystarted to speak, you hear a chirp.2. Begin speaking.Everyone in the conference hears you immediately.3. When finished, release the Call button.Everyone in the conference hears a chirp, lettingthem know they can now reply.Find out what conferenceyou are inWhat conference am I in?Find out who is in yourconferenceWho is in my conference?Find out who is in anyconferenceWho is in the conference for Intensive Care?Broadcasting to a GroupThe broadcast feature lets you quickly make an announcement to an entiregroup. Broadcasting is different than calling a group:•Broadcasting simultaneously contacts everyone in a group who is onlineand available. A broadcast is not recorded for members who are offline orunavailable.•Calling a group connects you to the first available member in a group.Recipients of a broadcast may cancel it by pressing the Hold/DND button duringthe broadcast. Recipients may also respond to everyone in the broadcast groupby pressing and holding the Call button before the broadcast ends.The following table summarizes the commands you use to communicate in abroadcast:Action Recommended Voice CommandsInitiate a broadcast to agroupBroadcast to Tech Support.
Summoning Help in an Emergency Advanced Commands ··· 65Action Recommended Voice CommandsCancel a broadcast Press the Hold/DND button while listening to thebroadcast.Reply to everyone 1. Press and hold the Call button before the broadcastends.• If it is OK to talk, you hear a beep. Other usersalso hear a beep to indicate that a reply isstarting.• If somebody else has already started to reply, youhear a chirp.2. Begin speaking.Everyone in the broadcast group hears youimmediately.3. When finished, release the Call button.Everyone in the broadcast group hears a chirp,letting them know they can now reply.You cannot initiate a broadcast to a group that is already receiving one. TheGenie prevents you from starting the second broadcast, but it allows you to jointhe broadcast in progress (if you are a member of that group), or it tells youto try later (if you are not a member of that group). An urgent broadcast to agroup that is already receiving a broadcast will always break in.If you are already listening to one broadcast when someone attempts to includeyou in another broadcast, you receive the call waiting tone. Similarly, youreceive the call waiting tone when someone calls you while you are receiving abroadcast. See Call Waiting on page 45.Summoning Help in an EmergencyIf your system administrator sets up an emergency broadcast group, you canquickly summon help by clicking the Call button twice. Using this featureinitiates an urgent broadcast to this special group.You don't have to remember the name of the group, and you don't have tospeak any commands—just click the Call button twice, then start talking whenyou hear the chime. Everyone in the emergency broadcast group hears youimmediately. Unlike other broadcast commands, this feature does not requireany special permissions.
 Forwarding Your Calls66 ··· Vocera Badge User GuideLike an ordinary broadcast, you can press the call button to end the emergencybroadcast, and other users can reply to everyone by pressing and holding theCall button before the broadcast ends.Note:  Because this feature initiates an urgent broadcast, it interruptsany other calls or broadcasts that are in progress. See Issuing UrgentCommands on page 69 .Forwarding Your CallsWhen you cannot answer a call for any reason, or when you block all callsor put your badge or phone in Do Not Disturb mode, your caller is usuallyprompted to leave a message. As an alternative, you can also instruct the Genieto forward your calls to another user, to a group, or if telephony integration isinstalled on your system, to a phone number.When you tell the Genie to forward your calls, you will be prompted to choosethe conditions under which calls are forwarded. The choices are:•All — Your badge or phone does not play a ring tone when you receive acall, and every call is forwarded to the user or group you specified.•Unanswered — Your badge or phone will still receive calls. Only the callsthat you do not answer will be forwarded according to your instructions.•Offline — Calls are forwarded when you are logged out or when your badgeor phone is out of range of the wireless network.The following table summarizes the commands for forwarding your calls:Action Recommended VoiceCommandsAlternative FormsForward calls to aphone number in yourprofile *Forward my calls to my deskphone.Forward my calls to my cellphone.Forward my calls to my homephone.Forward my calls to mycompany voice mail.Forward calls to mydesk phone.Forward calls to mymobile phone.Forward calls to myhome phone.Forward calls to myvoice mail.Forward to an internalextension *Forward my calls to extension3425 .Forward to extension3425 .
Placing a Three-Way Conference Call Advanced Commands ··· 67Action Recommended VoiceCommandsAlternative FormsForward to an outsidenumber *Forward my calls to an outsidenumber.Forward my calls to anothernumber.Forward to an outsidenumber.Forward to anothernumber.Forward to anotheruser or to a group *Forward my calls to JohnSmith.Forward my calls to Sales.Forward calls to JohnSmith.Forward calls to Sales.Stop calls fromforwarding *Stop forwarding. Stop forwarding calls.Note:  Your system administrator must grant you permission to forward calls.If you attempt to issue these commands without the proper permissions, theGenie will remind you.Placing a Three-Way Conference CallYou can use your badge or phone to set up a three-way conference call withtwo other Vocera users (three parties total, including yourself).To begin a three-way conference call, you use the Conference voice command,and then say the names of the other Vocera users whom you want toparticipate in the call. For example, "Conference James Madison and MaryLamb."You can also change any two-party call into a three-way conference call byadding another party. You can do this in either an unsupervised or supervisedway. The following sections describe each method.Unsupervised ConferencingYou can add another party to an existing call without speaking to him or herfirst.To add a third person to a call:1. While on a 2-party call, press the Hold/DND button.2. Wait for the Genie to confirm that your current call is on hold, and thenpress the Call button.
 Supervised Conferencing68 ··· Vocera Badge User Guide3. Say Invite New Person's First and Last Names. (For example: "Invite GeorgeWashington.") If the person you want to add answers, all parties are thenconnected in a three-way conference call automatically.Supervised ConferencingYou can speak to a new person before adding him or her to a three-wayconference call or, as an alternative, you can switch between the new personand a call in progress.To talk with a third person:1. While on a 2-party call, press the Hold/DND button.2. Wait for the Genie to confirm that your first call is on hold, and then pressthe Call button.3. Say Call New Party's First and Last Names.4. When you finish speaking to the new party, press the Hold/DND button.The Genie asks if you want to conference the parties.5. Answer in either of the following ways:• Say "Yes" to create a three-way conference call between you and theother two parties.• Say "No" to place the new party on hold while you speak with theoriginal caller.6. If you placed one call on hold, you can optionally press the Hold/DNDbutton at any time to switch between the original caller and the new party.Each time, the Genie asks if you want that party to join your existing call.7. To end a call, press the Call button.Either of the following situations occurs:• If the calls are conferenced together, your device hangs up and the othertwo parties may continue to talk or hang up also.• If one call is on hold, the party you were speaking with is disconnectedand your device returns to the other call.The following table summarizes your conference call options.Action Recommended Voice CommandsInitiate a conference call Conference James Madison and Mary Lamb.
Issuing Urgent Commands Advanced Commands ··· 69Action Recommended Voice CommandsAdd another party toa call (unsupervisedmethod)1. Press the Hold/DND button to put your call on hold.2. Press the Call button to summon the Genie and say:Invite Robin Hood.Add another party to acall (supervised method)1. Press the Hold/DND button to put your call on hold.2. Press the Call button to summon the Genie and say:Call Robin Hood. Your device connects to the newparty.3. After speaking with the new party, press the Hold/DND button. When the Genie asks if you want toconference the parties, do either or the following:• Answer "Yes" to create a three-way conferencecall between you and the other two parties.• Answer "No" to place the new party on holdwhile you speak with the original caller.Switch between an activecall and a call on holdPress the Hold/DND button.End a conversation andreturn to the other partyPress the Call button while talking to the person youwant to disconnect.Issuing Urgent CommandsIf the system administrator has granted you the required permission on theVocera server, you can issue an Urgent command that automatically breaksthrough to all recipients, regardless of what they are doing at the time.You can make any of the following commands urgent:• Call• Broadcast• Conference• InviteUrgent commands are powerful—they break through to recipients even if theyare in Do Not Disturb mode, are blocking calls, are forwarding all their calls,or are in the middle of another call or three-way conference. The badge orphone announces an urgent call or broadcast with a special ring tone, and it isautomatically answered, even if the recipient has auto-answering turned off.See Using the Auto Answer Commands on page 53.The following table shows you how to issue urgent commands.
 Dialing a Phone Number to Urgently Broadcast to a Group70 ··· Vocera Badge User GuideAction Recommended VoiceCommandsAlternative FormsPlace an urgent call * Urgently call Yukio Nakamura. Urgent call to YukioNakamura.Urgent call YukioNakamura.Issue an urgentbroadcast *Urgently broadcast toManagers.Urgent broadcast toManagers.Initiate an urgentthree-way conferencecall. *Urgently conference JamesMadison and Mary Lamb.Urgent conferenceJames Madison andMary Lamb.Urgently add anotherparty to a call *Press the Hold/DND button toput your call on hold. Press theCall button to summon theGenie and say either of thefollowing:• Urgently invite Robin Hood.• Urgently call Robin Hood.Urgent invite RobinHood.Urgent call Robin Hood.Dialing a Phone Number to Urgently Broadcast to a GroupUsing a Vocera Smartphone, a user can dial the prefix for urgent broadcasts(666 by default) followed by a group's telephone extension to make an urgentbroadcast to a group of Vocera users. This DTMF method of initiating an urgentbroadcast is faster and it bypasses the Genie, thus avoiding potential speechrecognition problems. This feature is also available if you access the Genie froma standard phone (instead of a Vocera Smartphone) by calling the Vocera huntnumber.For example, if the prefix for urgent broadcasts is 666 and the extension for theCharge Nurse group is 5800, you could send an urgent broadcast to the ChargeNurse group by dialing 6665800 and then pressing  .Note:  The prefix for urgent broadcasts is configurable. Check with your Voceraadministrator for the prefix used by your Vocera system.Joining or Leaving a GroupIf the system administrator has granted you the required permission on theVocera server, you can use voice commands to add yourself to or removeyourself from a group.
Joining or Leaving a Group Advanced Commands ··· 71Note:  Group managers also have the ability to add members to a group andremove them. See Commands for Group Managers on page 83.Use the following voice commands to add yourself to or remove yourself from agroup:Description Recommended VoiceCommandsAlternative FormsAdd yourself to agroup *Add me to Technical Support.  Add yourself tomultiple groups *Add me to multiple groups.Each time you hear a tone, saythe name of a group to whichyou want to be added. Whenyou are finished, press the Callbutton. Remove yourself froma group *Remove me from TechnicalSupport. Remove yourself frommultiple groups *Remove me from multiplegroups.Each time you hear a tone,say the name of a groupfrom which you want tobe removed. When you arefinished, press the Call button. You can also find out whether you or other Vocera users are members ofgroups by asking the Genie:Description Recommended VoiceCommandsAlternative FormsFind the groups towhich you belongWhat groups am I in? What groups do Ibelong to?What groups am I amember of?Find out who is in aparticular groupWho is in Technical Support?
 Locating a Vocera User or Group Member72 ··· Vocera Badge User GuideLocating a Vocera User or Group MemberTo find a Vocera user or group member in your location or in neighboringlocations, press the Call button and tell the Genie to "Locate nearest User" or"Locate nearest member of Group name."To locate a Vocera user or group member at a different site, you must firstconnect to that site using the "Connect to Site" command. After you areconnected to the site, use one of the "Locate" voice commands.Important:  The voice command Find ("Find John Smith" for example) will callthe user or group.Action Recommended VoiceCommandsAlternative FormsLocate another user orgroup member *Where is John Smith?Locate John Smith?Locate nearest member of TechSupport?Locate closest member of TechSupport? Find out your currentlocation *Where am I?  Find out the currentlocation of anotheruser *Where is John Smith?  Find a group membernear a certainlocation *Locate a member of TechSupport near The Cafeteria. Recording Your VoiceprintA voiceprint allows the system to authenticate you when you log in. Avoiceprint is similar to a fingerprint—it distinguishes you from other people. Ifyou have recorded your voiceprint, you will be challenged to repeat some digitswhen you log in. The system compares your voice with your recorded voiceprintand denies the login if there is a mismatch.Voiceprint authentication is active only if it has been enabled by your systemadministrator. Your system administrator needs to provide separate permissionsfor you to record and erase your voiceprint. Normally, only your systemadministrator will have permission to erase the voiceprint of another user.
Blocking and Accepting Calls Advanced Commands ··· 73Until your voiceprint has been recorded, other users will be able to log in underyour name. Your system administrator may have configured the system toprompt you to record your voiceprint the first time you log in.To allow the system to authenticate you when you log in, use the followingcommands to record or erase your voiceprint.Action Recommended VoiceCommandsAlternative FormsRecord or erasevoiceprint *Record my voiceprint.Erase my voiceprint. Make sure you record your voiceprint in a quiet place and speak in a normalvoice.Important:  After you have recorded your voiceprint, you should test it severaltimes by logging in and out. If you have trouble logging in, you should eraseyour voiceprint or ask your system administrator to erase it so you can log inand re-record it. The system automatically refines your voiceprint over time; themore times you log in successfully, the easier it is for the system to recognizeyour voice the next time.Blocking and Accepting CallsYou can use the following voice commands to block or accept calls. Someof these commands offer more flexibility than the comprehensive blockingprovided by the Hold/DND button.Action Recommended VoiceCommandsAlternative FormsBlock calls * Block all calls.Block all calls from John Smith.Block all calls except fromJohn Smith.Hold all calls.Hold all calls from JohnSmith.Hold all calls exceptfrom John Smith.Accept calls * Accept all calls.Accept all calls from JohnSmith.Accept all calls except fromJohn Smith.Take all calls.Take all calls from JohnSmith.Take all calls exceptfrom John Smith.
 Recording a Dictation Session74 ··· Vocera Badge User GuideAction Recommended VoiceCommandsAlternative FormsFind out who iscurrently blocked fromcalling your badge orphone *Who is blocked? Whose calls areblocked?When you activate call blocking, some calls may still be put through. VIPbuddies or a person with VIP status can optionally break through, and an urgentcall or urgent broadcast is always connected.If you are blocking calls, the Genie tells VIP buddies and callers who have VIPStatus that you are not accepting calls right now, and asks them "Do you wantme to break through?" If they confirm, the Genie calls your badge or phoneand asks if you want to take the call. (VIP Status is a permission granted by thesystem administrator.)Urgent calls and broadcasts always break through — you do not get theopportunity to reject them. The system administrator must grant a userpermission to make urgent calls and broadcasts.Note:  You must have a special permission to issue block and accept callcommands.Recording a Dictation SessionIf your Vocera license includes dictation features and the Vocera administratorhas enabled your user account to be dictation-enabled, you can use a Vocerabadge or phone to capture and edit a dictation session.For more information about using a Vocera badge or phone to record adictation session, see the Vocera Dictation User Guide.Action Recommended Voice CommandsStart recording a dictation session * Start dictation.Getting Other InformationYou can use any of the following commands to get various kinds ofinformation:
Navigating IVR Phone Trees with a Badge Advanced Commands ··· 75Action Recommended VoiceCommandsAlternative FormsFind out who called orleft a message whileyou were unavailable(if you have MissedCall Notification turnedoff)Who called? Who called me?Find out who is loggedin to the badge orphoneWho am I logged in as? Who am I?Find out the currenttime and dateWhat time is it?  Navigating IVR Phone Trees with a BadgeAn IVR (Interactive Voice Response) tree is an automated system that gathersinformation and routes incoming telephone calls without human interaction.These systems typically require you to use a combination of voice and keypadtouch-tones to answer questions about the reason you are calling.For example, many airlines require you to use an IVR tree if you call them forflight arrival and departure information. Such a tree may tell you to "Press 1 forarrivals or 2 for departures", then tell you to enter a flight number using thetelephone keypad.You can use the badge to navigate an IVR tree and enter touch-tone responses,even though it doesn't have a keypad. Any time you are using the badge in acall, clicking the Hold/DND button twice in rapid succession (double-clicking)places the badge in a special “touch-tone” mode, where you can speak thedigits.Note:  The Vocera smartphone has a keypad that you can use to enter IVRresponses.To use a badge to interact with an IVR tree:1. When the IVR system prompts you to enter a number, double-click theHold/DND button.The badge beeps to indicate that it is ready for you to respond.2. Speak the number at a steady pace, one digit at a time.
 Possible Touch-Tone Responses76 ··· Vocera Badge User GuideThe Vocera Genie responds by asking you to confirm the number, and thenbeeping to indicate that it is ready for you to respond.3. Say “Yes” to confirm or “No” to try again. You can also use the Call buttonfor “Yes” or the Hold/DND button for “No”, as in other Genie interactions.When you confirm, the badge sends a touch tone for each spoken digit tothe IVR system, and the IVR system continues asking you questions.4. If the IVR tree asks for a spoken response at any time, just speak to it as youwould during any badge call, without double-clicking.The IVR system hears your response and acts accordingly.You may say up to ten digits, letters, or special characters, as described inPossible Touch-Tone Responses on page 76. Say all responses one-at-a-time. For example, say “One Zero Zero”, not “One Hundred”.Possible Touch-Tone ResponsesIVR systems often require you to press the pound (#) or star (*) key during aninteraction. In addition, telephones in some countries have a few alphabeticalkeys without numbers that you may have to use. The following table lists thedigits, letters and special characters you can speak in touch tone mode.Supported Characters How to Speak ThemThe digits 0 through 9. Say “Zero”, not “Oh” or “Naught”. Speak only singledigits; do not use “Double” or “Treble”.The letters A through D. Speak “Ay”, “Bee”, “See”, or “Dee”.# Do either of the following:• In the US or Canada, say “Pound” or “Sharp”.• In the UK, Australia, or New Zealand, say “Pound”,“Sharp”, or “Hash”.* Say “Star”, not “Asterisk”.
Special Features ··· 77 Special FeaturesThe following topics describe special features of the Vocera badge and thesmartphone:•Communicating with Multiple Sites on page 79•Commands for Group Managers on page 83•Sending Text Messages to Vocera Devices on page 87•Using Vocera Access Anywhere on page 91•The User Console on page 99
78 ··· Vocera Badge User Guide
Communicating with Multiple Sites ··· 79 Communicating with Multiple SitesIn Vocera, a site is a specific physical location where users can communicatewith each other. If your organization has multiple sites connected to the sameVocera server, you can use your Vocera devices to communicate with users atany site in your organization.Note:  This chapter is relevant only if your installation supports multiple sites.See your Vocera administrator to find out if your installation supports multiplesites.About SitesIf your installation supports multiple sites, you can communicate with otherusers, groups, and address book entries at your local site as well as at any othersite. When you roam from site to site, the Vocera server knows which site youare visiting and can direct calls to your device there.Groups, locations, and address book entries at different sites can have the samename. For example, each site can have its own "Code Blue" group, its own"Cafeteria" location, and its own "The Local Pharmacy" address book entry.Each site in your organization has a unique name. For example, you may havesite names such as New York, Philadelphia, and Washington, or even site namessuch as Third Street or North Wing.Types of SitesVocera distinguishes among different sites based on where you typically workand where you are visiting:• Your home site is the physical site where you typically work.Other users, groups, and address book entries also have a home site.• Your current site is the physical site you are currently visiting.
 Using Sites in Voice Commands80 ··· Vocera Badge User GuideBecause you and other users can roam among sites, you also have a currentsite. In most situations, your current site and home site are identical. Yourcurrent site changes only when you are on the network at another physicalsite.In some situations, your organization may have a "global" site that does notrepresent any physical location. Your administrator can assign users, groups,and address book entries to the global site if they are not associated with aspecific physical site.Using Sites in Voice CommandsIf your deployment has multiple sites, your usual procedures allow you to placeyour most common calls. That is, to call a user who is at your current site, or tocall a user whose home site is the same as your current site, simply use normalvoice commands—Vocera will find the person for you.For example, if you want to call Tech Support at your current site, simplysay "Call Tech Support". If you are visiting Chicago, and you want to callRemington Peters, whose home site is Chicago, just say "Call RemingtonPeters". Vocera will find Remington even if he is visiting another site.You can also use normal voice commands to call a user, group, or address bookentry at the global site, if your installation has one. However, if the party you'recalling happens to have the same name as a user, group, or address book entryat your local site, Vocera automatically calls the local party. In this situation, youneed to connect to the proper site before you issue the command.To call users, groups, or address book entries at any arbitrary site, you must firstexplicitly connect to the proper site, and then issue the normal voice command.Explicitly connecting to a site always works, no matter where you or the partyyou are calling happen to be located, assuming you have permission to callusers at remote sites.Here are some examples of using sites in the "Call" voice command:Action Recommended CommandsCalling a user at your current site Call April Buckley.Calling a user whose home site isthe same as your current siteCall April Buckley.
Logging In at a Site you are Visiting Communicating with Multiple Sites ··· 81Action Recommended CommandsCalling a user at a remote site orany arbitrary site *1. Connect to Santa Cruz.2. Wait for the next Genie prompt, then say:Call April Buckley.You can use any voice command after you connect to a site. The connectionexists for the current call only. When you end the call, the connection is closed.Logging In at a Site you are VisitingIf you don't log out when you leave a site, and you bring your logged-in deviceto a new site, you won't need to log in again. Vocera identifies you as soon asyou connect to the local network.If you log out or get a new device at a site you are visiting, you need to log inwhen you are on the local network. In this situation, you must connect to yourhome site and then log in as you usually do.Action Recommended Commands (Italics indicatean example)Logging in at a site you are visiting 1. Press the Call button, then wait to hear thelog-in prompt.2. Connect to your home site as follows:Connect to Santa Cruz.3. Wait for the next log-in prompt, then sayor spell your name as usual:April Buckley.When you log in at your home site, you don't need to connect to it. You onlyneed to connect when logging in at a remote site.Important:  Previous versions of Vocera used site names as a modifier withinthe voice command. For example, earlier versions allowed you to say "CallSammie Miller in Tampa" or "Broadcast to Managers in Atlanta". Vocera nowrequires you to connect to a remote site first, to improve speech recognition.
 Placing a Three-Way Conference Call Between Different Sites82 ··· Vocera Badge User GuidePlacing a Three-Way Conference Call Between Different SitesYou can use your device to set up a three-way conference call with two otherVocera users at different remote sites. The conference commands that you useare the same that you would use for a normal three-way conference call inwhich all three users are located at the same site. However, to invite a user at aremote site to a conference, you must connect to the site first.Action Recommended Commands (Italics indicatean example)Placing a three-way conference callbetween different sites1. Connect to a remote site:Connect to Santa Cruz.2. Wait for the next Genie prompt, then say:Conference April Buckley.3. After April is connected, press the Hold/DND button to put the call on hold.4. Connect to another remote site:Connect to Scotts Valley.5. Invite another user to the conference call:Invite John Smith.
Commands for Group Managers ··· 83 Commands for Group ManagersGroups provide a way for internal or external callers to communicate withVocera users based on their roles within an organization.For example, groups let you call someone who fits a specific role ("Call a salesperson"), belongs to a certain department ("Call Accounts Receivable"), or hassome other skill or authority that the caller requires ("Call a manager").Groups also provide a way to broadcast to a specific set of users at the sametime ("All cashiers to the front, please") or to leave messages for many users atonce ("Send a message to Nurses Assistants").Some groups have management capabilities for other groups. For example,the members of the Charge Nurse group may manage the Code Blue groupin a hospital, or members of the Head Cashier group may manage the Cashiergroup in a retail store.Group Manager CapabilitiesIf you are a member of a group with management capabilities, you can:• Add members to the managed group• Remove members from the managed group• Change the scheduling options of the managed group• Change the forwarding options of the managed group• Specify a group whose members can add themselves to the managed groupIf you have group management capabilities, you can use voice commands toadd users to the managed group, remove users from the managed group, andrecord name prompts for the group. The rest of this chapter discusses thesevoice commands.You use the User Console to perform all other management tasks. See theVocera User Console Guide for more information.
 Adding and Removing Group Members84 ··· Vocera Badge User GuideMembers of a group with management capabilities do not have administrationpermission. Only a system administrator can create a group, delete it, or assignpermissions to it.Adding and Removing Group MembersAs a group manager, you are responsible for maintaining the membership in thegroup. You can add members to the group and remove them from the groupwith voice commands.If the Vocera administrator allows it, Vocera users can also add themselves to agroup. See Joining or Leaving a Group on page 70 .The following table shows the commands for adding and removing groupmembers:Description Recommended Voice CommandsAdd another user to a group Add May Hu to Technical Support.Add yourself to a group Add me to Technical Support.Remove a user from a group Remove May Hu from Technical Support.Remove yourself from a group Remove me from Technical Support.Recording Names and Greetings for a GroupThe Genie speaks the name of a group or one of its alternate names in thefollowing situations:• To prompt users who call, send messages, or broadcast to a group.• To confirm calls, messages, or broadcasts to a group.To ensure more natural sounding speech, you should record names for theGenie to use. If you do not record names, the Genie attempts to pronouncethem by converting the spelling of the group names to spoken words.To record group names, press the Call button, wait for the Genie to answer, andsay “Record names for group name”. The Genie walks you through the stepsfor recording the group name and its alternates.
Recording Names and Greetings for a Group Commands for Group Managers ··· 85Similarly, the Genie speaks a greeting when someone calls the group and nomembers can accept the call. This greeting can let callers know that they havereached the proper group or give them further information. If a greeting isavailable, the Genie plays it before automatically asking callers if they want toleave a message. Vocera sends messages left for a group to every member inthe group.For example, a retail store could record a greeting that says, “Thank you forcalling Hardware Supplies. Our team members are busy assisting customersright now, but if you leave a message, one of us will call you back as soon aspossible”.Greetings can help all callers, but they are especially useful when people whoare not Vocera users call into the system with a telephone. These callers maynot be familiar with Vocera, and a greeting helps to “break the ice”.Action Recommended Commands(Italics indicate an example)Alternative FormsRecord name promptsfor a groupRecord names for TechnicalSupport.Record name promptsfor Technical Support.Record a greeting for agroupRecord greeting for TechnicalSupport.
 Recording Names and Greetings for a Group86 ··· Vocera Badge User Guide
Sending Text Messages to Vocera Devices ··· 87 Sending Text Messages to Vocera DevicesYou can send text messages from a Vocera smartphone, your email account, orthe User Console to a user or a group. When you send a message to a group,all members of the group receive the message. Recipients can read these shortmessages on their device displays.The following sections describe how to send text messages to a Vocera device.You cannot send text messages from a Vocera badge, but you can send themfrom a smartphone. Both Vocera badges and smartphones can receive textmessages.For information about reading or playing text messages, see the followingtopics:•Reading Text Messages on page 52•Listening to Messages on page 49Sending a Text Message from an Email ProgramBefore you can send email to Vocera devices, you need to get the followinginformation from your system administrator:• The email address that is dedicated to the Vocera system. All email messagesto Vocera users must be addressed to this email account.• The user ID of the user to whom you want to send the email (this is often theperson's first initial followed by the last name) or the name of the group andits site, if it's not in the Global site. The user ID or group name must be theonly text in the subject line of the email.You must send the email message as plain text. Make sure the email message isnot in HTML or RTF format.To send a text message to Vocera devices from an email account:1. In your email program, start a new message.
 Sending a Text Message from the User Console88 ··· Vocera Badge User Guide2. In the To: field, enter the email address of the Vocera system.3. In the Subject: field, specify the message recipient using one of thefollowing formats:• The user ID of a Vocera user. For example:jbatista• The name of a group, if the group is in the global site. For exampleI C U Nurses• The name of a group and its site, if the group is in any other site. Specifythe group name in square brackets, followed by the site name in curlybraces. For example:[I C U Nurses] {West Wing}4. In the message area, type your message. Be brief, because the messagewill be limited to 256 characters on B3000 and B2000 badges orsmartphones and 130 characters on a B1000A badge. Additional characterswill not be displayed.Note:  When the recipient views the list of text messages, the entry for anemail will show the first thirteen characters of the message.5. Make sure the email message is formatted as plain text; HTML and RTFformats are not supported.6. Send the email message in the usual way.The Vocera server logs in to the Vocera system email account at regularintervals (usually every 30 seconds), downloads all the email in the mailbox, anddistributes each message to the user or group whose user ID or group nameappears on the subject line of the message.Sending a Text Message from the User ConsoleThe User Console is a Vocera utility that runs in a web browser. See The UserConsole on page 99 for a brief summary of the User Console, or see theVocera User Console Guide for a complete description of its features. Not allorganizations allow access to the User Console.You can send messages from the User Console to a user or to a group. If yousend the message to a group, all members of the group receive the message.Recipients can read these short messages on their Vocera device displays.
Sending a Text Message from the User Console Sending Text Messages to Vocera Devices ··· 89To send a text message from the User Console:1. Launch the User Console as described in The UserConsole on page 99.2. Click the Send Text tab on the navigation bar.The Send Text page appears.3. Click the Select Recipient button.The Select User or Group dialog box appears, letting you specify therecipients of the message.4. Choose the users and groups to whom you want to send the message, thenclick Finish.5. Enter up to 11 characters of text in the Subject field.6. Enter up to 115 characters of text in the Message field.7. Click Send.
 Sending a Text Message from the User Console90 ··· Vocera Badge User Guide
Using Vocera Access Anywhere ··· 91 Using Vocera Access AnywhereIf a Vocera telephony server is installed with your system, you can use astandard phone to call the Vocera hunt number to direct the call to any Vocerauser, group, or Address Book entry. This chapter describes how to access theGenie from a standard phone and use many of the same voice commandsavailable from a Vocera badge or a smartphone. It includes the following topics:•Types of Access to the Genie on page 91•Software and Configuration Requirements on page 92•Starting a Genie Session from a Phone on page 93•Starting a Genie Session at Another Site on page 94•Vocera Access Anywhere Special Keys on page 95•Announcements for Calls from a Phone on page 95•Commands Not Supported from a Phone on page 96•Training the Genie from a Phone on page 97Important:  The Vocera smartphone provides a Vocera client within a WiFiphone. You can use the Vocera smartphone to call other Vocera users directlywithout first calling the Vocera hunt number.Types of Access to the GenieWhen you use a phone to call the Vocera hunt number for a site, there are twotypes of access:
 Software and Configuration Requirements92 ··· Vocera Badge User GuideAccess Type Call this Hunt GroupNumberDescriptionGuest Access Guest Access number Callers can interact with the Genie toplace a call. They are not identifiedto the called person and cannot issuevoice commands. This type of accessrequires no additional configuration oruser licenses, and it is the same type ofaccess that existed prior to Vocera 4.1.Direct Access Direct Access number(SIP or ISDN PRI only)   orGuest Access number.Once connected, pressthe star (*) key toswitch to direct accessmode.Once callers are authenticated, eitherby Caller ID or by name and password,they have full permission to accessthe Genie to issue Vocera commands.This type of access requires additionalconfiguration and a Vocera AccessAnywhere user license.Software and Configuration RequirementsTo access the Genie from a phone, your Vocera System must meet thesesoftware and configuration requirements:• The Vocera Telephony Solution Software must be installed on your system.• The Vocera system must have a license key that allows users to access theGenie from a phone.• To use Caller ID to authenticate users, users must be members of groups thathave been granted the following permission:• Access Vocera Anywhere Using Caller IDNote: Caller ID is supported only when your Vocera system has a digital or IPconnection to the PBX, you have selected an ISDN or SIP signaling protocol,and Calling and Called Party Information is enabled on the PBX.• User profiles must be enabled for Vocera Access Anywhere and must beproperly configured with phone numbers or a phone password to allowauthentication.Only a system administrator can enable your user profile for Vocera AccessAnywhere. However, you can use the User Console to set your phonenumbers and phone password. For more information, see The UserConsole on page 99.
Starting a Genie Session from a Phone Using Vocera Access Anywhere ··· 93Starting a Genie Session from a PhoneIf your user profile is properly enabled and you have the appropriate permission,you can access the Genie from a phone and use many of the same voicecommands that you use from a badge.When you access the Genie from a phone, you are not logged into the Vocerasystem. You are simply establishing an authenticated Genie session. You canaccess the Genie from a phone even when you are currently logged in from abadge.If Caller ID is not support on your Vocera system, you can start a Genie sessionfrom a phone by calling the Guest Access number of your home site and thenpressing star (*).Note:  If you try to start a Genie session from a phone when you do not havepermission, the Genie says, "I'm sorry. You need permission to access the Geniefrom a phone. Please see your administrator."To start a Genie session from a phone using Caller ID:1. Using either your desk phone or cell phone, call the Direct Access numberfor your home site.2. You should be automatically authenticated based on your Caller ID. TheGenie says, "Good morning, [FirstName]. [Chime] Vocera."Note:  Depending on your Vocera permissions and the phone you used tomake the call, the Genie may prompt for your first and last name, and thenprompt for your phone access password.3. Say any of the supported commands.If the Genie asks you a question that requires a yes or no response, you canpress the 1 key to answer "yes" or the 2 key to answer "no." See VoceraAccess Anywhere Special Keys on page 95.To start a Genie session from a phone using your name and password:1. Using any phone, call the Guest Access number for your home site.The Genie says, "Good morning. Say the full name of the person or groupyou want to reach or enter an extension."2. Press the star (*) key. This causes the Genie to switch to direct access mode.The Genie prompts you to say or spell your first and last name.3. Say or spell your first and last name.
 Starting a Genie Session at Another Site94 ··· Vocera Badge User GuideThe Genie prompts you to enter your phone password followed by thepound sign (#).4. Enter your phone password followed by the pound sign (#).You must enter the password using the keypad; you cannot say it. Thephone password must be between 5 and 15 characters, and it may containletters or numbers. If your password contains letters, type the correspondingnumeric keys on your phone's keypad. Do not enter your regular Vocerapassword that you use to log into the User Console.5. After you enter your phone password, you are prompted by the Genie. Sayany of the supported commands.If the Genie asks you a question that requires a yes or no response, you canpress the 1 key to answer "yes" or the 2 key to answer "no." See VoceraAccess Anywhere Special Keys on page 95.Starting a Genie Session at Another SiteIf your Vocera system is a multi-site deployment, you can access the Genie froma phone by calling the Guest Access number of any site. If you are promptedto say your first and last name, use the "Connect to" command to connect toyour home site to authenticate yourself. Once the Genie session is established,you can use the "Connect to" command to connect to other sites and makecalls, if you have permission. For more information about calling sites, seeUsing Sites in Voice Commands on page 80.To access the Genie by calling the Guest Access number at another site:1. Using any phone, call the Guest Access number at another site.The Genie says, "Good morning. Say the full name of the person or groupyou want to reach or enter an extension."2. Press the star (*) key. This causes the Genie to switch to direct access mode.3. If the Genie prompts you to say or spell your first and last name, connect toyour home site by saying this command:Connect to Site.Note:  Replace Site with the actual name of your home site.The Genie prompts you to say or spell your first and last name.4. Say or spell your first and last name.The Genie prompts you to enter your phone password followed by thepound sign (#).
Vocera Access Anywhere Special Keys Using Vocera Access Anywhere ··· 955. Enter your phone password followed by the pound sign (#).You must enter the password using the keypad; you cannot say it. Thephone password must be between 5 and 15 characters, and it may containletters or numbers. If your password contains letters, type the correspondingnumeric keys on your phone's keypad. Do not enter your regular Vocerapassword that you use to log into the User Console.6. After you enter your phone password, you are prompted by the Genie. Sayany of the supported commands.Note: When you access the Genie from a phone, Vocera is not awareof your location. If you want to call people at other sites, you must firstconnect to that site.Vocera Access Anywhere Special KeysIf the Genie requires a yes or no response, you can press 1 for "Yes" or 2 for"No."You can also press 2 to cancel a command. For example, if you are callingsomeone and you change your mind, press 2 to cancel the action.Important:  Because Vocera uses the 1 and 2 keys for its functionality, it doesnot fully support calling Interactive Voice Response (IVR) phone numbers whileyou are accessing the Genie from a phone.Announcements for Calls from a PhoneAssuming call announcements have been enabled on the Vocera system (theyare enabled by default), the user authentication required to access the Geniefrom a phone allows the Vocera Server to provide helpful information to theuser you are calling.
 Commands Not Supported from a Phone96 ··· Vocera Badge User GuideWhen you call a user by dialing the Guest Access number, the Genie asks theuser, "Can you take a phone call?" However, when you initiate a Genies sessionfrom a phone and call a user, the Genie asks the user, "Can you take a phonecall from Your Name?"Commands Not Supported from a PhoneThis section describes the Vocera voice commands that are not supported whileyou are accessing the Genie from a phone. If you try to use an unsupportedcommand, the Genie will respond, "I'm sorry. The command is available onlyfrom a badge."Category CommandLog in and out Log me in as John SmithLog me outVoiceprint Record my voiceprintErase my voiceprintLocate Users and Groups Where am I?Where is the nearest member of Tech Support?Where is the closest member of Tech Support?Locate nearest member of Tech Support?Locate closest member of Tech Support?Assign Access Points toLocationsBegin tourEnd tourAssign locationMiscellaneous Turn Auto Answer onTurn Auto Answer offTurn Announce Through Speaker onTurn Announce Through Speaker offOther Functionality Not Supported on a PhoneIn addition to voice commands that are not supported from a phone, thereare other limitations to Vocera functionality when you access the Genie from aphone:• To receive a call on your phone that would normally be received on yourbadge, you must have forwarding enabled in your Vocera user profile.
Training the Genie from a Phone Using Vocera Access Anywhere ··· 97• When you receive a call on your phone you cannot access the Genie toperform Vocera commands, such as transferring the call to another user.• You cannot receive calls made to a group you belong to even if forwarding isenabled for the group.• Although you can use a phone to access the Genie to initiate a broadcast,you cannot receive a broadcast on a phone.• You cannot participate in push-to-talk conference groups. However, you canuse voice commands to join or leave a conference, find out what conferenceyou are in, and find out who is in your conference or any conference.• You cannot initiate an emergency broadcast by pressing the 1 key twice.• You cannot put your phone in Do Not Disturb mode.• You can press keys on your phone to send DTMF tones to navigate IVR trees,but the 1 and 2 keys cannot be used for touch tone responses because theyare used as Yes and No buttons. You cannot put the phone in touch tonemode to say touch tone responses.Training the Genie from a PhoneWhen you access the Genie from a phone, you can train the Genie to recognizethe way you say names and commands. For more information about commandsyou can use to train the Genie from a badge or a phone, see Training theGenie on page 42.Best Practice:  If you use a badge more often than a phone to access theGenie, you should use only a badge to train the Genie.
 Training the Genie from a Phone98 ··· Vocera Badge User Guide
The User Console ··· 99 The User ConsoleThe User Console is a browser-based application that you can use to customizeyour personal information and some of the settings for your badge.Not all organizations allow access to the User Console. If yours does, the systemadministrator will give you the URL (Web address) of the User Console, and willeither give you login information or will tell you to use the Register button tocreate your own login information.User Console FeaturesThe first time you log in to the User Console, you will see the PersonalInformation page:
 User Console Features100 ··· Vocera Badge User GuideOther links allow you to:• Customize announcement settings for your badge.• Specify call blocking or call forwarding options (which you can also dowith voice commands —Blocking and Accepting Calls on page 73 andForwarding Your Calls on page 66).• Create Buddies. A buddy is person or group that you can call by a nicknamewhen you give a command to the Genie. In addition to the nickname, whichis required to designate someone as a buddy, you can assign a special ringtone and give the buddy VIP status (which allows your buddies to contact youeven when you block calls or put the badge in Do Not Disturb mode).You can have buddies who are badge users, and you can have OutsideBuddies whom you can call from your badge. You can also send voice emailto outside buddies from your badge.• Send text messages to other badge users on your Vocera system. The textmessage screen looks like this:• Create, modify, and delete groups. This requires additional permission fromthe system administrator beyond access to the User Console.The User Console has online help for each screen, which you can view byclicking the   button. Instructions in Adobe Acrobat (.PDF) format are alsoavailable from the Documentation tab on the navigation bar.
Maintaining Your Badge ··· 101 Maintaining Your BadgeThe Vocera badge requires very little maintenance: just recharge the batterywhen the power gets low, and clean the badge when necessary. The followingsections describe how to charge the battery and how to clean the badge.When to Charge the BatteryYou must charge a new battery before you can use it. After that, you mustrecharge the battery as needed for the badge to operate properly.There are several easy ways to check whether you need to recharge the battery:1. On a B2000 or B1000A badge, the green indicator light on the top ofthe badge turns red and blinks rapidly. B3000 badges do not have a redindicator light.2. The battery-level indicator on the badge display shows empty.3. An alert signal plays at regular intervals.Note:  This signal may be disabled by the system administrator on request.Preparing the ChargerImportant:  Before you use a charger, read Important SafetyInstructions on page 139.To prepare the charger for use, insert the single-pronged plug into the outletin the charger, and plug the two-pronged power plug into a 110V or 220V ACoutlet depending on the Vocera-supplied power adapter for your country.
 Preparing the B3000 Charger102 ··· Vocera Badge User GuidePreparing the B3000 Charger     There are two indicator lights on the front of the B3000 charger. The capacityindicator is a blue light, and the charge status indicator is a red or green light.The following table describes the meaning of the indicator lights.Indicator Light MeaningLight off-or-Blue light for onesecond, then offThere is no battery in the charger,the battery is not seated properly, orthe battery exceeds 80% capacity.Blinking blue Capacity is between 80 % and60%. Prepare to replace the batterysoon.Capacity (Blue)Steady blue Capacity is less than 60% or thebattery is beyond its useful life. Ifthis happens, replace the battery.Light off There is no battery in the charger, orthe battery is not seated properly.Blinking green The battery is charging.Steady green The battery is fully charged.Charge Status(Red/Green)Blinking red The battery failed to charge after 4hours.
Preparing the B2000 and B1000A Charger Maintaining Your Badge ··· 103Indicator Light MeaningSteady red The battery is unable to charge, orthere is a problem with the charger.If the charger works when you try tocharge a different battery, disposeof the original battery and charge anew one.Preparing the B2000 and B1000A Charger The indicator light on the top of the charger for B2000 and B1000A batteriesshows one of the following conditions:Indicator MeaningLight off There is no battery or badge in the charger, orthe battery is not seated properly.Blinking green The battery is charging.Steady green The battery is fully charged.Red The battery is unable to charge, or there is aproblem with the charger. If the charger workswhen you try to charge a different battery,dispose of the original battery and charge anew one.
 Charging the Battery104 ··· Vocera Badge User GuideCharging the BatteryCharging the B3000 BatteryThe B3000 battery can only be charged after it has been removed from thebadge. It cannot be charged while it is attached to the badge. When youremove the battery, you do not need to remove an attached lanyard or clip fromthe badge.To charge the B3000 battery:1. Use your thumb to press the battery latch and lift it up, and then removethe battery.2. Insert the battery into the charger, and press down on the battery until yousee the blue indicator light turn on.     If battery capacity exceeds 80%, the blue indicator light will turn off after asecond.The green indicator light on the front of the charger will begin to blinkwhen the battery is positioned correctly, and it will continue to blink whilethe battery is charging. When the indicator glows steadily, the battery isfully charged. Charging normally takes only a few hours.
Charging the B2000 and B1000A Battery Maintaining Your Badge ··· 1053. Remove the battery from the charger.4. Slide the pegs at the top of the battery into the two holes in the badge'sbattery compartment.5. Press down gently to seat the battery in the badge.Charging the B2000 and B1000A BatteryThe B2000 and B1000A battery can be charged with or without the badge.Charging a B2000 or B1000A Battery Without the Badge1. Slide the battery latch toward the bottom of the badge and remove thebattery with your other hand.2. Insert the battery into the charger, making sure the battery label pointstoward the middle of the charger slot.
 Charging the B2000 and B1000A Battery106 ··· Vocera Badge User GuideThe green indicator light on the top of the charger will begin to blink whenthe battery is positioned correctly, and it will continue to blink while thebattery is charging. When the indicator glows steadily, the battery is fullycharged. Charging normally takes only a few hours.3. Remove the battery from the charger.4. Slide the holes in the top of the battery over the small pegs in the badge'sbattery compartment. 5. Press down gently to seat the battery in the badge.Charging a B2000 or B1000A Battery With the BadgeYou can also insert the entire B2000 or B1000A badge into the charger,enabling you to charge the battery without removing it. If you have a single-bay charger, this method also allows you to use the badge while the battery ischarging: Note:  If you want to use the badge while it is charging, but you find that youare logged out when you put the badge in the charger, contact the systemadministrator for help.
Cleaning the Badge Maintaining Your Badge ··· 107Cleaning the BadgeTo clean a Vocera badge, use a soft cloth dampened with isopropyl alcohol.Strong detergents or abrasive cleaners can damage the badge's finish.Important:  Never immerse the badge in water, because the badge speaker,microphone, and battery pack are not watertight.
 Cleaning the Badge108 ··· Vocera Badge User Guide
Reference ··· 109 ReferenceThe following topics provide reference information for Vocera badges andsmartphones:•Frequently Asked Questions on page 111•Agreements, Specifications, and Notices on page 115•Important Safety Instructions on page 139•Command Reference on page 149
110 ··· Vocera Badge User Guide
Frequently Asked Questions ··· 111 Frequently Asked QuestionsWhy does the Genie have trouble understanding me?If the Genie does not understand you, it may be due to one of the followingreasons:• Is the badge close enough to your mouth? For voice recognition to workproperly, the microphone at the top of the badge must be directed towardyour mouth, and it should be no closer than 6 inches and no farther than 8inches (15 to 20 cm) away from your mouth.• Did you wait for the Genie to answer before giving a command?If you press the Call button and begin speaking immediately, your commandmay not be recognized. You must wait for the Genie to greet you before yougive a command. (The Genie will say "Vocera" or will play a tone, or both,depending on your badge settings.)• Did you say a valid command? If so, was the command in the proper format?The Genie recognizes specific commands, and these must be in the formatverb-noun. If you get into the habit of saying the command first, and thengiving the details, you will find it very easy to communicate through yourbadge. Here are a few examples:"Call Jim Olsen.""Record a greeting.""Block all calls""Play old messages."• Is the problem that the Genie doesn't understand "yes" or "no"?Sometimes, when the Genie gives a prompt that requires a "yes" or "no"answer (for example, "Should I save that message?"), the Genie willnot "hear" you if you answer too quickly. Try waiting a moment beforeanswering.
 Why is my device chirping or beeping?112 ··· Vocera Badge User GuideYou can also press the Call button to answer "yes," or press the Hold / DNDbutton to answer "no."• Does the Genie have trouble recognizing a name?The Genie will not recognize a name if the person has not been added to thesystem as a user. Have you ever seen this person use a badge?If you are sure you are saying the name of a valid user, make sure you sayboth the first and last names.If you think the Genie doesn't recognize a name because of the way youpronounce it, you can train the Genie to understand you. See Training theGenie on page 42 for instructions.When you train the Genie, you are prompted to spell the person's name. Ifthe Genie does not recognize the name after you spell it, it may mean thatthe individual has not been added to the Vocera system. Contact the systemadministrator for help.Why is my device chirping or beeping?The system administrator can program your badge or smartphone to issuealerts when the device goes out of the range of the wireless network, when thebattery is low, when you receive a text message, or when you receive a voicemessage. To find out why you heard a particular alert tone, check the devicedisplay or, if you have a badge, the indicator light on the top of the badge:• If the B2000 or B1000A indicator light is flashing red slowly and the badgedisplay shows a low signal strength (see the illustration that follows), it meansthat your badge is out of the signal range of the wireless network. You willalso see the "Searching for Access Points" message on the display.If the alert tone starts and stops as you move slightly, it means that you are ata location where the wireless network coverage begins.• If the B2000 or B1000A indicator light is flashing red rapidly, and the badgedisplay shows a low battery level, it is time to recharge the battery.
Why does my device beep when I'm talking to someone? Frequently Asked Questions ··· 113• If the B2000 or B1000A indicator light is blinking green rapidly, you haveunread text messages or unplayed voice messages. Icons on the badgedisplay will show whether the messages are voice or text, or both.B3000 badges do not have red indicator lights, or lights that blink at differentspeeds. Instead, the B3000 indicator light either blinks green to indicate poweris on or amber to indicate Do Not Disturb mode is on.The system administrator can disable or enable any of the badge's alert tones,and can choose a setting to turn off alerts when you put the badge in Do NotDisturb mode.Why does my device beep when I'm talking to someone?You may be hearing the Call Waiting tone. Check the name that is flashing onthe display. If it is not the name of the person to whom you are speaking, itmeans that someone else is trying to call you. The display is flashing the nameof that caller.• To take the call, press the Call button. Your first call is put on hold, and thesecond call is connected. To end the second call and return to the originalcall, press the Call button again.• To refuse the call, press the Hold / DND (Do Not Disturb) button. The callerwill be prompted to leave a message or will be forwarded to someone else,depending on how your forwarding options are set.If there is not another call waiting, see Why is my device chirping orbeeping? on page 112 to determine why your badge is beeping.Why does my device display say "Searching for Server"?First, ask other Vocera users if they are having the same problem. If they are, itmeans the Vocera server needs to be reset. Contact the system administrator.If other people are able to use their Vocera devices, try taking the battery out,and then putting it back in. If the device still cannot find the server, contact yoursystem administrator for help.
 Why does the Genie ask me to wait when I press Call?114 ··· Vocera Badge User GuideWhy does the Genie ask me to wait when I press Call?All communications with the Genie go through speech-recognition ports. If theGenie asks you to wait, it means that all of those ports are in use. If you wait ashort time, the Genie will prompt you to speak.Why can't I receive calls or messages?You may be logged in as a different user. Check the badge display while thebadge is idle to see who is actually logged in on that badge. If your name isdisplayed, contact the system administrator for assistance.Why do some text messages begin with strange characters?The message was sent in HTML format. Ask the sender to re-send the messagein plain text format.Why does my badge beep and then restart?If you ignore low-battery signals and alerts long enough, the battery level willget so low that the badge resets. Recharge your battery.What can I do if badge buttons are not working?If the badge display is blank and the indicator lights are off, it means you needto recharge the battery.Occasionally, the badge may need to be reset. If you have an image on thebadge display, but none of the buttons respond when you press them, removethe battery and then put it back in again. The badge should work normally afterit resets.How can I stop getting logged out when I charge my badge?This automatic log off is the result of the settings for your badge on the Voceraserver. If you want to use your badge while it is in a single-bay charger, contactthe system administrator.Eight-bay chargers do not have cutouts for the badge speaker, so you cannotuse the badge while it is charging in that kind of charger.
Agreements, Specifications, and Notices ··· 115 Agreements, Specifications, and NoticesThis section contains information about third-party software agreements,system specifications, and regulatory notices.Third-Party Software AgreementsCertain portions of Vocera’s product are derived from software licensed toVocera by the third parties identified at http://www.vocera.com/legal underthe heading “Communications.” All such portions of Vocera's product aresubject to the notices and restrictions specified at http://www.vocera.com/legal.System SpecificationsThe system specifications differ for each type of Vocera badge. See thefollowing sections:•System Specifications for B1000A on page 115•System Specifications for B2000 on page 118•System Specifications for B3000 on page 120System Specifications for B1000AB1000A badge specifications:Dimensions 4.2 x 1.4 x .6 in. (10.6 x 3.5 x 1.5 cm)Weight 1.9 oz. (53.9 g) with standard battery packLED Indicators Two indicators: one- and two-colorDisplay screen Supports 4 lines of text, 14 characters per lineControls Call button
 System Specifications for B1000A116 ··· Vocera Badge User GuideHold/Do Not Disturb (DND) buttonVolume and Menu Selection buttons2.5 mm headset jackHeadset Support ** For headset guidelines, go towww.vocera.com and log into the Voceracustomer portal.B1000A network specifications:Network Standard IEEE 802.11bFrequency Band 2400–2483.5 MHzData Rates Supported 1, 2, 5.5 and 11 MbpsWireless Medium Direct Sequence Spread Spectrum (DSSS)Media Access Protocol Carrier sense multiple access with collisionavoidance (CSMA/CA)DBPSK at 1 MbpsDQPSK at 2 MbpsModulationCCK at 5.5 and 11 MbpsOperating Channels 11 channels (US, Canada), 3 non-overlappingRoaming IEEE 802.11b compliantAuthentication WPA-PSKWPA-PEAPLEAPEncryption 64-bit WEP128-bit WEPTKIP-WPATKIP-Cisco
System Specifications for B1000A Agreements, Specifications, and Notices ··· 117B1000A electrical specifications:+14.5 dBm typicalRF Output Power ** Results based on a controlled testenvironment. See the Vocera InfrastructurePlanning Guide for network design guidelines.–65 dBm at 11 MbpsRF Receive Sensitivity ** Results based on a controlled testenvironment. See the Vocera InfrastructurePlanning Guide for network design guidelines.Microphone Frequency Range 350 Hz to 3.75 KHzMicrophone Directionality Unidirectional cardioid responseSpeaker Frequency Range 950 Hz to 3.75 KHzPeak Speaker Loudness 75 dBSpl at 25 cmBatteriesBattery Type Lithium IonB1000A environmental specifications:Operating SpecificationsTemperature Range 41° to 104° F (5° to 40° C)Humidity Range 5% to 95% relative humidity
 System Specifications for B2000118 ··· Vocera Badge User GuideStorage SpecificationsTemperature Range –4° to 104° F (–20° to 40° C)Humidity Range 5% to 95% relative humiditySystem Specifications for B2000B2000 badge specifications:Dimensions 4.2 x 1.4 x .6 in. (10.6 x 3.5 x 1.5 cm)Weight 1.9 oz. (53.9 g) with standard battery packLED Indicators Two indicators: one- and two-colorDisplay screen Supports 4 lines of text, 15 characters per lineCall buttonHold/Do Not Disturb (DND) buttonControlsVolume and Menu Selection buttons2.5 mm headset jackHeadset Support ** For headset guidelines, go towww.vocera.com and log into the Voceracustomer portal.B2000 network specifications:IEEE 802.11bNetwork StandardIEEE 802.11gFrequency Band 2400–2483.5 MHzData Rates Supported 1, 2, 5.5, 11, 6, 9, 12, 18, 24, 36, 48, 54 MbpsDirect Sequence Spread Spectrum (DSSS)Wireless MediumOrthogonal Frequency Division Multiplexing(OFDM)Media Access Protocol Carrier sense multiple access with collisionavoidance (CSMA/CA)
System Specifications for B2000 Agreements, Specifications, and Notices ··· 119DBPSK at 1MbpsDQPSK at 2MbpsCCK at 5.5 and 11MbpsBPSK at 6 and 9MbpsQPSK at 12 and 18 Mbps16-QAM at 24 and 36 MbpsModulation64-QAM at 48 and 54 MbpsOperating Channels 11 channels (US, Canada), 3 non-overlappingIEEE 802.11b compliantRoamingIEEE 802.11g compliantAuthentication WPA-PSKWPA-PEAPEAP-FASTEAP-TLSLEAPEncryption 64-bit WEP128-bit WEPTKIP-WPAAES-CCMPB2000 electrical specifications:+16 dBm maximumRF Output Power ** Results based on a controlled testenvironment. See the Vocera InfrastructurePlanning Guide for network design guidelines.–82 dBm at 11 Mbps–65 dBm at 54 MbpsRF Receive Sensitivity ** Results based on a controlled testenvironment. See the Vocera InfrastructurePlanning Guide for network design guidelines.Microphone Frequency Range 350 Hz to 3.75 KHz
 System Specifications for B3000120 ··· Vocera Badge User GuideMicrophone Directionality Unidirectional cardioid responseSpeaker Frequency Range 950 Hz to 3.75 KHzPeak Speaker Loudness 75 dBSpl at 25 cmBatteriesBattery Type Lithium IonB2000 environmental specifications:Operating SpecificationsTemperature Range 32° to 104° F (0° to 40° C)Humidity Range 5% to 95% relative humidityStorage SpecificationsTemperature Range –4° to 104° F (–20° to 40° C)Humidity Range 5% to 95% relative humiditySystem Specifications for B3000B3000 badge specifications:Dimensions 3.9 x 1.4 x 0.7 in. (9.8, 3.6, 1.8 cm)Weight 1.9 oz. (53.5 g), with batteryLED Indicators Two indicators: green, amberDisplay screen 80 x 82 OLED bit-mapped displaySupports 4 lines of text, 15 characters perline, up to 150 characters per message (fontdependent)Call buttonHold/Do Not Disturb (DND) buttonControlsVolume and Menu Selection buttons
System Specifications for B3000 Agreements, Specifications, and Notices ··· 121Headset Support * 2.5 mm headset jack* For headset guidelines, go towww.vocera.com and log into the Voceracustomer portal.B3000 network specifications:IEEE 802.11bNetwork StandardIEEE 802.11gFrequency Band 2400–2483.5 MHzData Rates Supported 1, 2, 5.5, 11, 6, 9, 12, 18, 24, 36, 48, 54 MbpsDirect Sequence Spread Spectrum (DSSS)Wireless MediumOrthogonal Frequency Division Multiplexing(OFDM)Media Access Protocol Carrier sense multiple access with collisionavoidance (CSMA/CA)DBPSK at 1MbpsDQPSK at 2MbpsCCK at 5.5 and 11MbpsBPSK at 6 and 9MbpsQPSK at 12 and 18 Mbps16-QAM at 24 and 36 MbpsModulation64-QAM at 48 and 54 MbpsOperating Channels 11 channels (FCC)13 channels (ETSI)IEEE 802.11b compliantRoamingIEEE 802.11g compliant
 System Specifications for B3000122 ··· Vocera Badge User GuideAuthentication PSKPEAPEAP-FASTEAP-TLSLEAPEncryption 64-bit WEP128-bit WEPTKIP-WPAAES-CCMPB3000 electrical specifications:+16 dBm maximumRF Output Power ** Results based on a controlled testenvironment. See the Vocera InfrastructurePlanning Guide for network design guidelines.–82 dBm at 11 Mbps–65 dBm at 54 MbpsRF Receive Sensitivity ** Results based on a controlled testenvironment. See the Vocera InfrastructurePlanning Guide for network design guidelines.Microphone Frequency Range 350 Hz to 3.75 KHzMicrophone Directionality Quad MEMS Microphone arraySpeaker Frequency Range 500 Hz to 3.75 kHzPeak Speaker Loudness 85 dBSPL at 25 cmBatteriesBattery Type Lithium-ion Polymer, 600 mAh typicalBattery Life 2 hours talk time; 45 hours of standby timeB3000 environmental specifications:Operating SpecificationsTemperature Range 32° to 104° F (0° to 40° C)Humidity Range 5% to 95% relative humidity, non-condensing
Regulatory Notices Agreements, Specifications, and Notices ··· 123Storage SpecificationsTemperature Range –4° to 104° F (–20° to 40° C)Humidity Range 5% to 95% relative humidity, non-condensingDrop Specification 1.5 meters onto concreteRegulatory NoticesFor additional details regarding regulatory compliance of the VoceraCommunications Badge, go to www.vocera.com/legal/regulatory.aspx.B1000A and B2000 Regulatory NoticesFCC Compliance for United States UsersFCC Part 15.247FCC Part 15, Class B DeviceThis device complies with part 15 of the FCC Rules. Operation is subject to thefollowing two conditions: (1) This device may not cause harmful interference,and (2) this device must accept any interference received, including interferencethat may cause unwanted operation.This equipment has been tested and found to comply with the limits for aClass B digital device, pursuant to Part 15 of the FCC rules. These limits aredesigned to provide reasonable protection against interference in a commercialor residential installation. There is no guarantee, however, that interference willnot occur in any particular installation. If this equipment does cause interferencewith radio or television reception, the user should try to correct the interferenceby employing one or more of the following:• Reorient or relocate the receiving antenna on the affected equipment.• Increase the separation between the affected equipment and the badge.• Consult the dealer or an experienced technician for help.Any changes or modifications to this device not expressly approved by theparty responsible for compliance could void the user's authority to operate theequipment.
 B1000A and B2000 Regulatory Notices124 ··· Vocera Badge User GuideSpecific Absorption Rate (SAR) Exposure GuidelinesTHIS BADGE MEETS THE FCC REQUIREMENTS FOR EXPOSURE TO RADIOFREQUENCY ENERGY (SAR).Your wireless badge is a radio transmitter and receiver. It is designed andmanufactured not to exceed the emission limits for exposure to radio frequency(RF) energy set by the Federal Communications Commission of the U.S.Government. These limits are part of a set of comprehensive guidelinesthat establish permitted levels of RF energy for the general population. Theguidelines are based on standards that were developed by independentscientific organizations through periodic and thorough evaluation of scientificstudies. The standards include a substantial safety margin designed to assurethe safety of all persons, regardless of age and health. The exposure standardfor wireless communications devices employs a unit of measurement known asthe Specific Absorption Rate, or SAR. The SAR limit set by the FCC is 1.6W/kg.Tests for SAR are conducted using standard operating positions, as applicableto this device, specified by the FCC. The standard incorporates a substantialmargin of safety to give additional protection for the public and to account forany variations in measurement. Before a badge is available for sale to the public,sample units must be tested by a certified regulatory lab to verify that they donot exceed the limit established by the government-adopted requirement forsafe exposure.USE ONLY APPROVED ACCESSORIESRF exposure (SAR) tests have been performed on the Vocera badge when itis being worn correctly and used with the approved accessories. The SAR testresults show that the badge complies with all FCC exposure requirements.When a properly-oriented badge is operated with the appropriate accessories,as directed in the Vocera Badge User Guide, the level of RF exposure is wellbelow the FCC limit of 1.6W/Kg.Therefore, to ensure compliance with FCC RF exposure guidelines whenwearing the Vocera badge, the user should only use Vocera approvedaccessories (e.g., lanyard, pocket clip, etc.). Accessories that have not beentested for RF exposure compliance with this product may not comply with theFCC RF exposure safety guidelines and should not be used.To ensure RF exposure compliance of the badge when using the lanyard,position and maintain the call button, the speaker, and the antenna facing awayfrom the body, as illustrated in Getting Started with a Badge on page 12.The badge and lanyard attachment have been designed specifically to maintain
B1000A and B2000 Regulatory Notices Agreements, Specifications, and Notices ··· 125proper orientation during normal usage. Additionally, the lanyard clip can besecured to clothing to provide additional stability. Wearing the Vocera badgewith the antenna facing the body may result in non-compliance with FCC RFexposure guidelines and must be avoided.Use only the internal antenna which is part of this product. Any use ofunauthorized antennas, any modifications to the supplied antenna, or any useof unauthorized attachments could damage the badge, violate FCC regulations,and void the user’s authority to operate the product.European Union Declaration of Conformity (DoC)Vocera Communications, Inc., hereby declares that this Wideband TransmissionSystem Radio (Communications Badge B1000A and B2000), is in compliancewith the essential requirements and other relevant provisions of the R&TTEDirective 1999/5/EC.Model:• B1000A• B2000Standards:B1000A Version  B2000 Version EN 300-328 EN 300-328EN 301-489-1 EN 301-489-1EN 301-489-17 EN 301-489-17IEC 60950 IEC 60950EN 50383 EN 50383
 B3000 Regulatory Notices126 ··· Vocera Badge User GuideResponsible Party:Responsible Party contact information is available at www.vocera.com/legal/regulatory.aspx.CE Mark Restrictions:• United Kingdom: System provider for third-party traffic may require a WirelessTelegraphy and/or Telecommunications Act License.• France: French regulations require that you do not use this device outdoors.Notice to Australian and New Zealand UsersThe Vocera communications badge meets the requirements for human exposureto electromagnetic radiation outlined in the standard Radiocommunications(Electromagnetic Radiation—Human Exposure) Standard, made under section162 of the Radiocommunications Act of 1992 and compiled on 1 April 2007.Notices to New Zealand UsersThe grant of a Telepermit for any item of terminal equipment indicates onlythat Telecom has accepted that the item complies with minimum conditionsfor connection to its network. It indicates no endorsement of the product byTelecom, nor does it provide any sort of warranty. Above all, it provides noassurance that any item will work correctly in all respects with another item ofTelepermitted equipment of a different make or model, nor does it imply thatany product is compatible with all of Telecom's network services.Customers that experience difficulty understanding, or being understood by, theperson they are talking to via these Vocera B1000A or B2000 CommunicationsBadges should report the problem to IBM New Zealand Ltd, the equipmentsupplier. Do not complain about this product's service quality to the TelecomFault Service (120). Any work undertaken by Telecom as a result of such acomplaint will be charged to the customer owning this Vocera B1000A orB2000 Communications Badge product.B3000 Regulatory NoticesFCC Compliance for United States UsersThis device has been tested and found to comply with the limits for a Class Bdigital device, pursuant to Part 15 of the FCC rules. These limits are designedto provide reasonable protection against harmful interference in a residentialinstallation. This equipment generates, uses, and can radiate radio frequency
B3000 Regulatory Notices Agreements, Specifications, and Notices ··· 127energy and, if not installed and used in accordance with the instructions, maycause harmful interference to radio or television reception. However, there isno guarantee that interference will not occur in a particular installation. If thisequipment does cause interference to radio and television reception, which canbe determined by turning the equipment off and on, the user is encouraged totry to correct the interference by one or more of the following measures:• Reorient or relocate the receiving antenna• Increase the separation between the equipment and receiver• Connect the equipment into an outlet on a circuit different from that towhich the receiver is connected• Consult the dealer or an experienced radio/TV technician for helpCaution: Changes or modifications not expressly approved by Vocera couldvoid the FCC compliance and negate your authority to operate the product.This device complies with part 15 of the FCC Rules. Operation is subject to thefollowing two conditions:1. This device may not cause harmful interference, and2. This device must accept any interference received, including interferencethat may cause undesired operation.French TranslationConformité aux normes FCC Cet équipement a été testé et trouvé conformeaux limites pour un dispositif numérique de classe B, conformément à laPartie 15 des règlements de la FCC. Ces limites sont conçues pour fournir uneprotection raisonnable contre les interférences nuisibles dans une installationrésidentielle. Cet équipement génère, utilise et peut émettre des fréquencesradio et, s'il n'est pas installé et utilisé conformément ment aux instructions dufabricant, peut causer des interferences nuisibles aux communications radio.Rien ne garantit cependant que l'interférence ne se produira pas dans uneinstallation particulière. Si cet équipement provoque des interférences nuisiblesà la réception radio ou de télévision, qui peut être déterminé en comparant eten l'éteignant, l'utilisateur est encouragé à essayer de corriger les interférencepar une ou plusieurs des mesures suivantes:1. Réorienter ou déplacer l'antenne de réception2. Augmenter la distance entre l'équipement et le récepteur3. Branchez l'appareil dans une prise sur un circuit différent de celui auquel lerécepteur est connecté4. Consultez votre revendeur ou un technicien radio / TV pour assistance
 B3000 Regulatory Notices128 ··· Vocera Badge User GuidePrécaution : Les changements ou modififications à cet appareil sansexpressément approuvée par la partie responsable de conformité pourraientannuler l'autorité de l'utilisateur de faire fonctionner cet équipement.Son fonctionnement est soumis aux deux conditions suivantes:1. Ce dispositif ne peut causer des interférences, et2. Ce dispositif doit accepter toute interférence, y compris les interférences quipeuvent causer un mauvais fonctionnement du dispositif.Specific Absorption Rate (SAR) Exposure GuidelinesTHIS BADGE MEETS THE FCC REQUIREMENTS FOR EXPOSURE TO RADIOFREQUENCY ENERGY (SAR).Your wireless badge is a radio transmitter and receiver. It is designed andmanufactured not to exceed the emission limits for exposure to radio frequency(RF) energy set by the Federal Communications Commission of the U.S.Government. These limits are part of a set of comprehensive guidelinesthat establish permitted levels of RF energy for the general population. Theguidelines are based on standards that were developed by independentscientific organizations through periodic and thorough evaluation of scientificstudies. The standards include a substantial safety margin designed to assurethe safety of all persons, regardless of age and health. The exposure standardfor wireless communications devices employs a unit of measurement known asthe Specific Absorption Rate, or SAR. The SAR limit set by the FCC is 1.6W/kg.Tests for SAR are conducted using standard operating positions, as applicableto this device, specified by the FCC. The standard incorporates a substantialmargin of safety to give additional protection for the public and to account forany variations in measurement. Before a badge is available for sale to the public,sample units must be tested by a certified regulatory lab to verify that they donot exceed the limit established by the government-adopted requirement forsafe exposure.USE ONLY APPROVED ACCESSORIESRF exposure (SAR) tests have been performed on the Vocera badge when itis being worn correctly and used with the approved accessories. The SAR testresults show that the badge complies with all FCC exposure requirements.When a properly-oriented badge is operated with the appropriate accessories,as directed in the Vocera Badge User Guide, the level of RF exposure is wellbelow the FCC limit of 1.6W/Kg.
B3000 Regulatory Notices Agreements, Specifications, and Notices ··· 129Therefore, to ensure compliance with FCC RF exposure guidelines whenwearing the Vocera badge, the user should only use Vocera approvedaccessories (e.g., lanyard or universal clip). Accessories that have not beentested for RF exposure compliance with this product may not comply with theFCC RF exposure safety guidelines and should not be used.To ensure RF exposure compliance of the badge when using the lanyard,position and maintain the call button, the speaker, and the antenna facing awayfrom the body, as illustrated in Getting Started with a Badge on page 12.The badge and lanyard attachment have been designed specifically to maintainproper orientation during normal usage. Additionally, the lanyard clip can besecured to clothing to provide additional stability. Wearing the Vocera badgewith the antenna facing the body may result in non-compliance with FCC RFexposure guidelines and must be avoided.Use only the internal antenna which is part of this product. Any use ofunauthorized antennas, any modifications to the supplied antenna, or any useof unauthorized attachments could damage the badge, violate FCC regulations,and void the user’s authority to operate the product.European Union Declaration of Conformity (DoC)Standards:B3000 Version EN 300-328EN 301-489-1EN 301-489-17EN 60950-1EN 50383
 B3000 Regulatory Notices130 ··· Vocera Badge User GuideResponsible Party:Responsible Party contact information is available at www.vocera.com/legal/regulatory.aspx.CE Mark Restrictions:• United Kingdom: System provider for third-party traffic may require a WirelessTelegraphy and/or Telecommunications Act License.• France: French regulations require that you do not use this device outdoors.EnglishHereby, Vocera, Inc. declares that all CE Marked Vocera productsincorporating Radio and Telecoms Terminal Equipment functionality are incompliance with the essential requirements and other relevant provisions ofDirective 1999/5/EC.FrançaisPar la présente, Vocera, Inc. déclare que tous les produits Voceraincorporant la fonctionnalité d’Équipement terminal Radio ettélécommunications et marqués du symbôle CE sont conformes auxexigences essentielles et autres dispositions pertinentes de la Directive1999/5/EC.БългарскиС настоящата, Vovera, Inc. декларира, че всички изделия на Vocera,маркирани със знака СЕ, включващи функционалност за терминалнооборудване за радио и телекомуникации, съответстват на основнитеизисквания и на други съответни условия на Директива 1999/5/EC.CeštinaSpolečnost Vocera, Inc. tímto prohlašuje, že všechny produkty společnostiDell se značkou CE, které obsahují rádiová zařízení a telekomunikačníkoncová zařízení, vyhovují základním požadavkům i ostatním příslušnýmpředpisům směrnice 1999/5/EC.
B3000 Regulatory Notices Agreements, Specifications, and Notices ··· 131DanskVocera, Inc. erklærer hermed, at alle CE-mærkede Vocera-produkter, somhar indbygget tilslutningsfunktionalitet til radio- og telekommunikation,overholder de obligatoriske krav og andre relevante forudsætninger i Direktiv1999/5/EU.NederlandsVocera, Inc. verklaart bij deze dat alle Vocera-producten die van eenCE-markering zijn voorzien en waar functionaliteit voor radio- entelecommunicatie-terminalapparatuur is ingebouwd, voldoet aan deessentiële vereisten en andere relevante bepalingen van Richtlijn 1999/5/EC.Eesti keelKäesolevaga teatab Vocera, Inc, et kõik CE-tähistusega tooted, mishõlmavad raadio- ja telekommunikatsioonikeskuse seadmete funktsioone,vastavad direktiivi 1999/5/EÜ põhinõuetele ja teistele asjaomastele sätetele.SuomiTäten Vocera, Inc. ilmoittaa, että kaikki CE-merkityt radio- ja telealanlaitteistojen toiminnallisuuksia sisältävät Vocera-tuotteet ovat direktiivin1999/5/EY välttämättömien vaatimusten ja muiden relevanttien säännöstenmukaisia.DeutschHiermit versichert Vocera, Inc., dass alle mit einem CE-Zeichen versehenenVocera-Produkte, die Funktionalität von Radio und Telecoms Terminal-Geräten einbeziehen, die notwendigen Voraussetzungen und anderewichtige Bereitstellungen der Richtlinien 1999/5/EC erfüllen.ΕλληνικάΔια του παρόντος η Vocera, Inc. δηλώνει ότι όλα τα προϊόντα της Vocera μετη σήμανση CE συμπερ. ραδιοεξοπλισμού και τηλεπικοινωνιακού τερματικούεξοπλισμού συμμορφώνεται με τις απαραίτητες απαιτήσεις και τις λοιπέςσχετικές διατάξεις της Οδηγίας 1999/5/ΕΚ.
 B3000 Regulatory Notices132 ··· Vocera Badge User GuideMagyarEzennel a Vocera, Inc. kijelenti, hogy az összes rádió és telekommunikációsegységeket tartalmazó CE jelzésű Vocera termék megfelel az 1999/5/ECszabvány és más vonatkozó előírás követelményeinek.PortuguêsPor meio deste, a Vocera, Inc. declara que todos os produtos Vocera coma marca CE que incorporar a funcionalidade de equipamentos terminaisde rádio e telecomunicações cumprem os requisitos essenciais e outrasprovisões relevantes da directiva 1999/5/EC.ItalianoCon la presente, Vocera, Inc. dichiara che tutti i prodotti Vocera conmarchio CE che incorporano la funzionalità delle apparecchiature radio edelle apparecchiature terminali di telecomunicazione (R&TTE, Radio andTelecoms Terminal Equipment), sono conformi ai requisiti essenziali e adaltre importanti disposizioni della Direttiva 1999/5/CE.Latviešu ValodaAr šo Vocera, Inc. apliecina, ka visi Vocera produkti, kam ir CE marķējums,ieskaitot radio iekārtu un telekomunikāciju gala iekārtu darbību,atbilst direktīvas 1999/5/EC pamatprasībām un citiem ar to saistītiemnosacījumiem.Lietuvių kalba„Vocera, Inc.“ pareiđkia, kad visi „CE“ paţymëti „Vocera“ produktai su „Radioand Telecoms Terminal Equipment“ funkcijomis atitinka svarbiausius ir kitussusijusius 1999/5/EC direktyvos reikalavimus.MaltiHawnhekk, Vocera, Inc. tiddikjara li l-prodotti kollha Vocera Immarkatib’CE li jinkorporaw il-funzjonalità tat-Tagħmir Terminali tar-Radju utat-Telekomunikazzjonijiet, huma konformi mal-ħtiġijiet essenzjali uprovvedimenti rilevanti oħrajn ta’ Direttiva 1999/5/KE.
B3000 Regulatory Notices Agreements, Specifications, and Notices ··· 133PolskiNiniejszym Vocera Inc. oświadcza, że wszystkie produkty oznaczoneznakiem CE, zawierające radiowe i telekomunikacyjne urządzenia końcowesą zgodne z zasadniczymi wymogami oraz pozostałymi stosownymipostanowieniami Dyrektywy 1999/5/EC.RomânăVocera, Inc. declară, prin prezenta, că toate produsele Vocera marcateCE, care au integrată funcţionalitatea de echipament terminal radio şi detelecomunicaţii sunt conforme cu cerinţele principale şi cu alte dispoziţiirelevante ale directivei 1999/5/CE.SlovenčinaSpol. Vocera, Inc. týmto vyhlasuje, že všetky produkty Vocera so značkouCE, ktoré obsahujú funkčnosť rádiových a telekomunikačných koncovýchzariadení, sú v súlade s hlavnými požiadavkami a inými príslušnýmiustanoveniami smernice 1999/5/ES.SlovenščinaS tem družba Vocera, Inc. izjavlja, da so vsi izdelki Vocera z oznako CE, kivsebujejo funkcionalnost radijske in telekomunikacijske terminalne opreme,v skladu z bistvenimi zahtevami in drugimi primernimi odločbami direktive1999/5/EC.EspañolPor la presente, Vocera, Inc. declara que todos los productos Vocera con lamarca CE que incluyen la funcionalidad Equipos radioeléctricos y equiposterminales de telecomunicación cumplen con los requisitos esenciales yotras provisiones relevantes de la Directiva 1999/5/CE.SvenskaHärmed försäkrar Vocera, Inc. att alla CE-märkta produkter från Vocera sominnehåller radio- och teleterminalsfunktionalitet är i överensstämmelse mederforderliga föreskrifter och andra relevanta bestämmelser i direktiv 1999/5/EC.
 B3000 Regulatory Notices134 ··· Vocera Badge User GuideTürkçeSonuç olarak, Vocera, Inc., CE ile Damgalı Vocera ürünlerin bünyesine dahiledilen Radyo ve Telekomların Terminal Araç fonksiyonelliklerin, 1999/5/ECdirektiflerinin esas koşulları ve hükümlerine uygun olduğunu beyan eder.Notice to Canada UsersThis digital apparatus does not exceed the Class B limits for radio noiseemissions from digital apparatus as set out in the radio interference regulationsof Industry Canada.Le présent appareil numérique n'émet pas de bruits radioélectriques dépassantles limites applicables aux appareils numériques de Classe B prescrites dans lerèglement sur le brouillage radioélectrique édicté par Industrie Canada.This equipment complies with IC RSS-102 radiation exposure limits set forth foran uncontrolled environment.Cet équipement est conforme à l'exposition aux rayonnements IC RSS-102 deslimitesdéfinies pour un environnement non contrôlé.Notice: The Industry Canada regulations provide that changes or modificationsnot expressly approved by Vocera, Inc. could void your authority to operate thisequipment.Avis: Dans le cadre des réglementations d'Industry Canada, vos droitsd'utilisation de cet équipement peuvent être annulés si des changements oumodifications non expressément approuvés par Dell Inc. y sont apportés.This Class B digital apparatus complies with Canadian ICES-003.Cet appareil numérique de la classe B est conforme à la norme NMB-003 duCanada.Canada Safety Code 6 Guidelines for Exposure to Radio WavesTHIS DEVICE MEETS HEALTH CANADA SAFETY CODE 6 GUIDELINES FOREXPOSURE TO RADIO WAVES.CET APPAREIL EST CONFORME AUX DIRECTIVES DU CODE 6 DE SÉCURITÉ DELA SANTÉ CANADA POUR L'EXPOSITION AUX ONDES RADIO.Your B3000 device is a radio transmitter and receiver. It is designed not toexceed the limits for exposure to radio waves (radio frequency electromagneticfields) recommended by international guidelines. The guidelines were developedby Health Canada and include a substantial safety margin designed to assurethe safety of all persons, regardless of age and health.
B3000 Regulatory Notices Agreements, Specifications, and Notices ··· 135Votre appareil B3000 est un émetteur-récepteur radio. Il est conçu pour ne pasdépasser les limites d'exposition aux ondes radio (champs électromagnétiquesde fréquence radio) recommandées par les directives internationales. Les lignesdirectrices ont été élaborées par Santé Canada et comprennent une margede sécurité importante destinée à assurer la sécurité de toutes les personnes,indépendamment de l'âge et de la santé.The radio wave exposure guidelines use a unit of measurement known as theSpecific Absorption Rate, or SAR. The SAR limit for radio devices is 1.6W/kg.Les lignes directrices pour l'exposition aux ondes radio utilisent une unité demesure appelée Débit d'Absorption Spécifique, ou DAS. La limite DAS pour lesappareils radio est 1,6W/kg.Tests for SAR are conducted using standard operating positions with the devicetransmitting at its highest certified power level in all tested frequency bands.Les tests de DAS sont effectués en utilisant des positions standards defonctionnement quand l'appareil fonctionne à son niveau de puissancemaximum certifié dans toutes les bandes de fréquences testées.During use, the actual SAR value for this device may be well below the valuestated above. In general, the lower the power output by the device, the lowerits SAR value.En cours d'utilisation, la valeur de DAS réel de ce dispositif peut être bieninférieur à la valeur indiquée cidessus. En général, plus la puissance de sortie parle dispositif, plus sa valeur DAS.The World Health Organization has stated that present scientific informationdoes not indicate the need for any special precautions for the use of mobiledevices. They recommend that if you are interested in further reducing yourexposure then you can easily do so by limiting your usage or simply using ahandsfree kit to keep the device away from the head and body.L'Organisation mondiale de la Santé (OMS) a déclaré que l'informationscientifique actuelle n'indique pas la nécessité de prendre des précautionsparticulières pour l'utilisation de dispositifs radio. Ils recommandent que sivous êtes intéressé à réduire encore davantage votre exposition, vous pouvezfacilement le faire en limitant votre consommation ou tout simplement enutilisant un kit mains-libres pour maintenir le dispositif éloigné de la tête et ducorps.
 B3000 Regulatory Notices136 ··· Vocera Badge User GuideIC RSS-Gen, Sec. 7.1.3This device complies with Industry Canada license-exempt RSS standard(s).Operation is subject to the following two conditions: (1) This device may notcause harmful interference, and (2) this device must accept any interferencereceived, including interference that may cause undesired operation.Le présent appareil est conforme aux CNR d'Industrie Canada applicablesaux appareils radio exempts de licence. L'exploitation est autorisée aux deuxconditions suivantes : (1) l'appareil ne doit pas produire de brouillage, et (2)l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi,même si le brouillage est susceptible d'en compromettre le fonctionnement.Notice to Australia and New Zealand UsersThis device has been tested and found to comply with the limits for a Class Bdigital device, pursuant to the Australian/New Zealand standard AS/NZS 3548set out by the Australian Communications and Media Authority and RadioSpectrum Management Agency.New Zealand telecommunication statement (for products fitted with Telepermitapproved modems):The grant of a Telepermit for any item of terminal equipment indicates onlythat Telecom has accepted that the item complies with minimum conditionsfor connection to its network. It indicates no endorsement of the product byTelecom, nor does it provide any sort of warranty. Above all, it provides noassurance that any item will work correctly in all respects with another item ofTelepermitted equipment of a different make or model, nor does it imply thatany product is compatible with all of Telecom's network services.This equipment shall not be set up to make automatic calls to the Telecom `111'Emergency Service.Important: Under power failure conditions, this telephone may not operate.Make sure that a separate telephone, not dependent on local power, is availablefor emergency use.Some parameters required for compliance with Telecom's Telepermitrequirements are dependent on the equipment (PC) associated with this device.The associated equipment shall be set to operate within the following limits forcompliance with Telecom's specifications:a. There shall be no more than 10 calls to the same number within any 30-minute period for any single manual call initiation, and
B3000 Regulatory Notices Agreements, Specifications, and Notices ··· 137b. The equipment shall go on-hook for a period of not less than 30 secondsbetween the end of one attempt and the beginning of the next attempt.The equipment shall be set to make sure that automatic calls to differentnumbers are spaced such that there is no less than 5 seconds between the endof one call attempt and the beginning of another.The equipment shall be set to make sure that calls are answered between 3 and30 seconds of receipt of ringing.
 B3000 Regulatory Notices138 ··· Vocera Badge User Guide
Important Safety Instructions ··· 139 Important Safety InstructionsThe Vocera badge (including its battery component) and the Vocerabattery charger are electronic devices. Care appropriate to the use ofany electronic device must be taken in using the badge and the batterycharger in order to minimize the possibility of injury (e.g., from shock)and damage (e.g., from fire).In addition, the Vocera badge is a wireless communication devicethat works by generating radio frequency (RF) signals. These signals,although generally lower in strength than a typical cellular telephone,can interfere with other electronic devices that are not appropriatelyshielded against RF signals. If the Vocera badge will be used inproximity to sensitive electronic devices for which interference couldresult in serious consequences, you must consult with the manufacturerof any such device in order to determine whether the Vocera badge canbe safely operated in proximity to such device.In order to ensure comfortable use of the badge and to avoid possibledamage to hearing, do not bring the speaker within close proximity ofthe ear while the badge is powered on.References below to the “badge” refer to the Vocera badge, includingits battery component, while references to the “product” refer to thebadge and the Vocera battery charger.In addition to other basic safety precautions appropriate to the use ofwireless electronic devices, please follow the safety and use instructionsset forth below.
 Warning Definition140 ··· Vocera Badge User GuideWarning DefinitionWarning: This warning symbol means danger. You are in a situation thatcould cause bodily injury. Before you work on any equipment, be aware of thehazards involved with electrical circuitry and be familiar with standard practicesfor preventing accidents.Waarschuwing: Dit waarschuwingssymbool betekent gevaar. U verkeert in eensituatie die lichamelijk letsel kan veroorzaken. Voordat u aan enige apparatuurgaat werken, dient u zich bewust te zijn van de bij elektrische schakelingenbetrokken risico’s en dient u op de hoogte te zijn van standaard maatregelenom ongelukken te voorkomen.Varoitus: Tämä varoitusmerkki merkitsee vaaraa. Olet tilanteessa, jokavoi johtaa ruumiinvammaan. Ennen kuin työskentelet minkään laitteistonparissa, ota selvää sähkökytkentöihin liittyvistä vaaroista ja tavanomaisistaonnettomuuksien ehkäisykeinoista.Attention: Ce symbole d'avertissement indique un danger. Vous vous trouvezdans une situation pouvant causer des blessures ou des dommages corporels.Avant de travailler sur un équipement, soyez conscient des dangers posés parles circuits électriques et familiarisez-vous avec les procédures courammentutilisées pour éviter les accidents.Warnung: Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einerSituation, die zu einer Körperverletzung führen könnte. Bevor Sie mit der Arbeitan irgendeinem Gerät beginnen, seien Sie sich der mit elektrischen Stromkreisenverbundenen Gefahren und der Standardpraktiken zur Vermeidung vonUnfällen bewußt.Avvertenza: Questo simbolo di avvertenza indica un pericolo. La situazionepotrebbe causare infortuni alle persone. Prima di lavorare su qualsiasiapparecchiatura, occorre conoscere i pericoli relativi ai circuiti elettrici ed essereal corrente delle pratiche standard per la prevenzione di incidenti.Advarsel: Dette varselsymbolet betyr fare. Du befinner deg i en situasjonsom kan føre til personskade. Før du utfører arbeid på utstyr, må du vareoppmerksom på de faremomentene som elektriske kretser innebærer, samtgjøre deg kjent med vanlig praksis når det gjelder å unngå ulykker.
Badge and Battery Charger Safety Important Safety Instructions ··· 141Aviso: Este símbolo de aviso indica perigo. Encontra-se numa situação quelhe poderá causar danos físicos. Antes de começar a trabalhar com qualquerequipamento, familiarize-se com os perigos relacionados com circuitoseléctricos, e com quaisquer práticas comuns que possam prevenir possíveisacidentes.¡Advertencia! Este símbolo de aviso significa peligro. Existe riesgo para suintegridad física. Antes de manipular cualquier equipo, considerar los riesgosque entraña la corriente eléctrica y familiarizarse con los procedimientosestándar de prevención de accidentes.Varning! Denna varningssymbol signalerar fara. Du befinner dig i en situationsom kan leda till personskada. Innan du utför arbete på någon utrustning måstedu vara medveten om farorna med elkretsar och känna till vanligt förfarande föratt förebygga skador.Badge and Battery Charger Safety1. PLEASE BE CERTAIN TO READ, UNDERSTAND, AND FOLLOW ALLWARNINGS AND INSTRUCTIONS IN THE PRODUCT DOCUMENTATION ANDON THE PRODUCT ITSELF.2. A damaged battery may pose a risk of personal injury. Damage may includeimpact or shock that dents or punctures the battery, exposure to a flame,or other deformation. Do not disassemble the battery. Handle a damagedor leaking battery pack with extreme care. If the battery is damaged,electrolyte may leak from the cells or fire may result which may causepersonal injury.Une batterie endommagée peut présenter un risque de blessurescorporelles. Les dégâts peuvent résulter d'impacts ou de chocs provoquantdes bosses ou des perforations de la batterie, de l'exposition au feu oud'autres déformations. Ne démontez pas la batterie. Manipulez les batteriesendommagées ou percées avec d'extrêmes précautions. Si une batterie estendommagée, de l'électrolyte peut s'échapper des cellules ou la batteriepeut prendre feu, ce qui risque de provoquer des blessures corporelles.3. Keep the battery away from children.Conservez la batterie hors de portée des enfants.4. Do not expose (store or place) your badge or battery pack to a heat sourcesuch as a radiator, fireplace, stove, electric heater, or other heat-generatingappliance or otherwise expose it to temperatures in excess of 65ºC (149ºF).When heated to excessive temperatures, battery cells could vent or explode,posing risk of fire.
 Badge and Battery Charger Safety142 ··· Vocera Badge User GuideN'exposez pas (ni ne rangez ou laissez) votre ordinateur ou batterie prèsd'une source de chaleur, telle qu'un radiateur, une cheminée, un poêle, unchauffage électrique ou tout autre appareil générateur de chaleur et nel'exposez pas à des températures supérieures à 65 °C (149 °F). Lorsque lesbatteries atteignent une temperature excessive, les cellules de la batteriepeuvent imploser ou exploser, représentant alors un risque d'incendie.5. Do not carry a battery pack in your pocket, purse, or other container wheremetal objects (such as keys) could short-circuit the battery terminals. Theresulting excessive current flow can lead to extremely high temperaturesand may cause damage to the battery pack or surrounding materials, orpersonal injury, such as burns.Ne transportez pas de batterie dans votre poche, sac à main ou autreconteneur où des objets métalliques (comme des clés) pourraient court-circuiter les bornes de la batterie. L'excès de courant qui en résulteraitpourrait entraîner des températures extrêmement élevées et endommagerla batterie, ou les matériels à proximité, ou provoquer des blessures commedes brûlures.6. Do not put anything other than a Vocera badge or Vocera battery into aVocera charger slot, as other objects may touch dangerous voltage points ormay short out parts, both of which conditions could result in fire or electricshock.Important: The B3000 badge cannot be placed into the charger.7. Do not place the product on an unstable surface, as the product may falland suffer serious damage.8. Do not operate the charger in a cabinet or other enclosure unless properventilation is provided.9. Do not position the badge or battery charger near any source of watersuch as a sink, wash bowl, or toilet. Do not spill liquid of any kind on theproduct, as doing so may short out parts, causing damage to the productand creating the risk of fire or electric shock.10. Take the badge or charger to a qualified service provider in thesecircumstances:• If liquid has been spilled onto the badge or charger, or if rain or water hastouched the badge or charger.• If the badge or charger does not operate normally after you follow theoperating instructions.• If the badge or charger has been dropped or damaged.
Badge and Battery Charger Safety Important Safety Instructions ··· 143• If the badge or charger exhibits a distinct degradation in performance.• If the power cord or plug on the charger is damaged or frayed.11. Unplug the charger from the wall outlet before cleaning. To clean ordisinfect the badge and charger, wipe with a cloth dampened withgermicidal solution or isopropyl alcohol. Use of any other cleaners maydamage the badge and void your warranty.12. Use the battery charger indoors only.13. Do not allow anything to rest on the charger‘s power cord. Do not locatethe charger where the cord may be damaged or where the cord may causesomeone to trip. Keep the power cord away from operating machinery.14. Do not overload outlets or extension cords, because this may cause a fire orelectrical shock.15. Operate the charger only with a Vocera-approved power adapter.Utilisez le chargeur seulement avec un adaptateur de puissance approuvépar Vocera.16. Use only the batteries supplied with the product or Vocera-approvedreplacements.17. Do not use the battery to power any device other than the Vocera badge itis designed for.18. Charge the battery only in its Vocera charger and according to theinstructions in the Vocera Badge User Guide. These instructions are alsoincluded with the charger.19. In limited circumstances, the badge may power off without any prior lowbattery warning or indication.20. Do not charge the battery in a place where static electricity is generated orlet the battery touch any object that is statically charged.21. The battery can be stored at temperatures between –4° F and 104° F(between –20° C and 40° C), and can be charged or operated attemperatures between 32° F and 104° F (between 0° C and 40° C).22. Do not put the battery into a microwave oven, conventional oven, dryer, orhigh-pressure container, or dispose of the battery in a fire. If you do so, thebattery might explode.23. Do not open or puncture the battery or subject the battery to strongphysical shock.24. Stop using the battery if it exhibits abnormal heat, odor, color, deformation,or is in an abnormal condition.
 Badge and Battery Charger Safety144 ··· Vocera Badge User Guide25. If you detect leakage or a foul odor, it is especially important to keep thebattery away from fire. If battery liquid leaks onto your skin or clothes,immediately wash well with clean water. If liquid leaking from the batterygets into your eyes, do not rub your eyes. Instead, immediately rinse youreyes well with clean water, and consult a doctor.26. If the contact points on a B3000 battery or a B3000 badge are damaged,the badge screen may display the following error: "Battery CommunicationError." If this happens, do the following to determine whether the batteryor badge is damaged:• Try using the battery in question on other badges that are workingproperly. If the "Battery Communication Error" message always appearson other badges, the battery is damaged and must be replaced.• Try using the badge in question with other batteries that are workingproperly. If the "Battery Communication Error" message always appears,the badge is damaged and must be replaced.27. Handle batteries with care to avoid shorting the battery with conductingmaterials, such as rings, bracelets, and keys. If the battery shorts, it mayoverheat and burn you.28. Battery Disposal: Dispose of used batteries properly. After Vocera batterieshave reached the end of their useful life, we recommend recycling themat a recycling center in your community or by sending them to Vocera (ora designated Vocera partner for your locale) for an earth-friendly disposal.For Vocera recycling policy and instructions, search for "recycling" in VoceraTechnical Support Portal Content. If you choose to dispose of batteriesyourself, consult the regulations that are in force in your locale.29. When recycling or discarding the battery, make it non-conductive byapplying vinyl tape to the terminals. On B2000 and B1000A batteries, applytape to the edges of the battery, at the sides. On B3000 batteries, applytape to the top edge.FAILURE TO FOLLOW THE FOREGOING INSTRUCTIONS COULD RESULT IN (A)DAMAGE TO EQUIPMENT, VOIDING YOUR WARRANTY AND/OR (B) PROPERTYDAMAGE AND/OR SERIOUS PERSONAL INJURY, INCLUDING DEATH.
Important Information About Use in Certain Areas Important Safety Instructions ··· 145ATTENTION: SI LES INSTRUCTIONS CI-DESSOUS NE SONT PAS SUIVIES, VOUSVOUS EXPOSEZ AUX RISQUES SUIVANTS: A) DOMMAGE À L’ÉQUIPEMENT,ANNULANT VOTRE GUARANTIE, B) DOMMAGES À LA PROPRIÉTÉ ET/OURISQUES DE BLESSURES SÉRIEUSES, INCLUANT PERTE DE VIE.Important Information About Use in Certain Areas1. Turn your badge OFF in facilities when any posted notices instruct you toturn off all devices that emit a radio frequency. To turn the badge OFF,depress the Hold/DND button for 5 seconds or remove the battery. If therules of your facility limit use of RF-emitting devices in certain areas, youmust familiarize yourself with these rules and follow them strictly.2. If you have any reason to suspect that the badge is interfering with sensitiveequipment, turn the badge OFF immediately.3. Turn your badge OFF and do not use the charger when you are in anyarea with potentially explosive materials in the atmosphere. Sparks in suchareas could cause an explosion or fire, resulting in bodily injury or death.Areas with potentially explosive atmospheres include: fueling areas; transferor storage facilities for fuel or chemicals; facilities with equipment usingliquefied petroleum gas, such as propane or butane; and areas where theair contains chemicals or particles, such as grain, dust, or metal powders.FAILURE TO FOLLOW THE FOREGOING INSTRUCTIONS COULD RESULT IN (A)DAMAGE TO EQUIPMENT, VOIDING YOUR WARRANTY AND/OR (B) PROPERTYDAMAGE AND/OR SERIOUS PERSONAL INJURY, INCLUDING DEATH.ATTENTION: SI LES INSTRUCTIONS CI-DESSOUS NE SONT PAS SUIVIES, VOUSVOUS EXPOSEZ AUX RISQUES SUIVANTS: A) DOMMAGE À L’ÉQUIPEMENT,ANNULANT VOTRE GUARANTIE, B) DOMMAGES À LA PROPRIÉTÉ ET/OURISQUES DE BLESSURES SÉRIEUSES, INCLUANT PERTE DE VIE.Additional Instructions for B3000 Battery SafetyCAUTION: Using an incompatible battery may increase the risk offire or explosion. Replace the battery only with a compatible batterypurchased from Vocera that is designed to work with your B3000. Donot use a battery from other devices with your B3000. Dispose of usedbatteries properly. See Battery Disposal in this document.
 Product Disposal Warning146 ··· Vocera Badge User GuidePRÉCAUTION : L'utilisation d'une batterie non compatible peut accroîtrele risque d'incendie ou d'explosion. Remplacez la batterie uniquementpar une batterie compatible achetée auprès de Vocera, conçue pourfonctionner avec votre Vocera B3000. N'utilisez pas de batterieprovenant d'un autre périphériques. Évacuez les batteries usagéesconformément à la réglementation. Reportez-vous à la section Mise aurebut de la batterie de ce document.Product Disposal WarningWarning: Ultimate disposal of this product should be handled according to allnational laws and regulations.Waarschuwing: Dit produkt dient volgens alle landelijke wetten envoorschriften te worden afgedankt.Varoitus: Tämän tuotteen lopullisesta hävittämisestä tulee huolehtia kaikkiavaltakunnallisia lakeja ja säännöksiä noudattaen.Attention: La mise au rebut définitive de ce produit doit être effectuéeconformément à toutes les lois et réglementations en vigueur.Warnung: Dieses Produkt muß den geltenden Gesetzen und Vorschriftenentsprechend entsorgt werden.Avvertenza: L'eliminazione finale di questo prodotto deve essere eseguitaosservando le normative italiane vigenti in materia.Advarsel: Endelig disponering av dette produktet må skje i henhold tilnasjonale lover og forskrifter.Aviso: A descartagem final deste produto deverá ser efectuada de acordo comos regulamentos e a legislação nacional.Advertencia: El desecho final de este producto debe realizarse según todas lasleyes y regulaciones nacionales.Varning: Slutlig kassering av denna produkt bör skötas i enlighet med landetsalla lagar och föreskrifter.
National Safety Statement of Compliance – CE Marking Important Safety Instructions ··· 147National Safety Statement of Compliance – CE MarkingEN 60950 Statement:This is to certify that the Vocera B3000 chassis and components installed withinthe chassis are in compliance with the requirements of EN 60950 in accordancewith the Low Voltage Directive. Additional national differences for all EuropeanUnion countries have been evaluated for compliance. Some componentsinstalled within the Vocera B3000 chassis may use a nickel-metal hydride(NiMH) and/or lithium-ion battery. The NiMH and lithium-ion batteries are long-life batteries, and it is very possible that you will never need to replace them.However, should you need to replace them, refer to the individual componentmanual for directions on replacement and disposal of the battery.
 National Safety Statement of Compliance – CE Marking148 ··· Vocera Badge User Guide
Command Reference ··· 149 Command ReferenceIn the following list, commands marked with an asterisk (*) either require apermission from your system administrator or require that Vocera is integratedwith your phone system.Summon and Dismiss the GenieAction Recommended CommandsSummon the Genie Press the Call button. Wait for the Genie to answer.Dismiss the Genie Cancel (or press the Hold/DND button).Log In and Log OutAction Recommended CommandsLog in Press the Call button, say your first and last name whenprompted.Log out Log me out.Find out who is logged into your badgeWho am I?Listen to the welcometutorialPlay Welcome Tutorial.
 Record Your Name, Greeting, and Voiceprint150 ··· Vocera Badge User GuideAction Recommended CommandsLog in at a site you arevisiting1. Press the Call button, then wait to hear the log-inprompt.2. Connect to your home site as follows:Connect to Santa Cruz.3. Wait for the next log-in prompt, then say or spellyour name as usual:April Buckley.Log in at your home site Press the Call button, say your first and last name whenprompted.Record Your Name, Greeting, and VoiceprintAction Recommended CommandsRecord your name Record my name.Record your greeting Record my greeting.Play your greeting Play my greeting.Erase your greeting Erase my greeting.Record your voiceprint Record my voiceprint. *Erase your voiceprint Erase my voiceprint. *Call a User or Group MemberAction Recommended CommandsCall another user Call John Smith.Call a group member Call Tech Support.Place an urgent call Urgently call John Smith. *Call a user with adepartment nameCall John Smith in Hardware.Call a user with a firstname and departmentCall Sue in Hardware.
Dial a Telephone Number Command Reference ··· 151Dial a Telephone NumberAction Recommended CommandsDial an extension Dial extension 3145. *Dial an outside phonenumberDial an outside number. *Redial the last phonenumber you calledRedial number. *Broadcast to a GroupAction Recommended CommandsInitiate a broadcast to agroupBroadcast to Tech Support.Initiate an urgentbroadcast to a groupUrgently broadcast to Tech Support. *Initiate an urgentbroadcast to theemergency broadcastgroupDouble-click the Call button.Cancel a broadcast Press the Hold/DND button while listening to thebroadcast.Reply to everyone 1. Press and hold the Call button before the broadcastends.• When it is OK to talk, the badge plays a chime.• If somebody else has already started to reply, youhear a warning sound.2. Begin speaking.Everyone in the broadcast group hears youimmediately.3. When finished, release the Call button.Everyone in the broadcast group hears a chime,letting them know they can now reply.
 Forward a Call152 ··· Vocera Badge User GuideForward a CallAction Recommended CommandsForward your calls Forward my calls to my desk phone. *Forward my calls to my cell phone. *Forward my calls to my home phone. *Forward my calls to voice mail. *Forward my calls to extension 3245. *Forward my calls to an outside number. *Forward my calls to another number. *Forward my calls to Tech Support.Forward my calls to John Smith.Stop forwarding.When asked which callsto forward, answer:All.Unanswered.Offline.Transfer a CallAction Recommended CommandsTransfer a call to a badge Transfer to Mary Smith.Transfer to Tech Support.Transfer a call to a deskextensionTransfer to extension 2457. *Use Instant ConferencesAction Recommended CommandsJoin a conference Join the conference for Managers. *Leave a conference Leave the conference for Cashiers. *
Send and Receive Numeric Pages Command Reference ··· 153Action Recommended CommandsStart conferencing orreply (when you are in aconference)1. Press and hold the Call button.• When it is OK to talk, the badge plays a chime .• If somebody else in the conference has alreadystarted to speak, you hear a warning sound.2. Begin speaking.Everyone in the conference hears you immediately.3. When finished, release the Call button.Everyone in the conference hears a chime, lettingthem know they can now reply.Find out what conferenceyou are inWhat conference am I in?Find out who is in yourconferenceWho is in my conference?Find out who is in anyconferenceWho is in the conference for Intensive Care ?Send and Receive Numeric PagesAction Recommended CommandsSend a numeric page to abadge user, group, buddy,or address book entrySend a page to Tom Mailer. *Send a page to Tech Support. *Send a numeric pageto any arbitrary pagernumberDial a pager number. *Allow badge users tosend you numeric pages *Enable pages. *Stop receiving numericpages from badge users *Disable pages. *
 Block and Accept Calls154 ··· Vocera Badge User GuideBlock and Accept CallsAction Recommended CommandsBlock calls Block all calls. *Block all calls from John Smith. *Block all calls except from John Smith. *Block all calls except from Tech Support. *Accept calls Accept all calls. *Accept all calls from John Smith. *Accept all calls except from John Smith. *Accept all calls except from Tech Support. *Find out who is currentlyblocked from calling yourbadgeWho is blocked?Send MessagesAction Recommended CommandsSend a message Record a message for John Smith.Record an urgent message for Tech Support.Send an e-mail with avoice attachmentRecord an email for John Smith.Record an email for Tech Support.Play MessagesAction Recommended CommandsPlay new voice messages Play messages.Play messages from John Smith.Play messages from Marketing.Play new text messages Play text messages.Play old (previouslyplayed) voice messagesPlay old messages.Play old messages from John Smith.Play old messages from Marketing.
Locate Users and Groups Command Reference ··· 155Action Recommended CommandsPlay old (previouslyplayed) text messagesPlay old text messages.Delete voice messages,played or notDelete all messages.Delete messages from John Smith.Delete text messages,played or notDelete all text messages.Delete all text messages from John Smith.Find out who called orleft a message whileyou were unavailable(if you have Missed CallNotification turned off)Who called?Issue commands whileplaying a message. (Pressthe Call button beforesaying the command.)Delete.Save.Next.Repeat.Time.Date.Cancel.Locate Users and GroupsAction Recommended CommandsFind out what locationyou are closest toWhere am I? *Locate another user Where is John Smith? *Locate the nearestmember of a groupWhere is the nearest member of Tech Support? *Where is the closest member of Tech Support? *Locate nearest member of Tech Support? *Locate closest member of Tech Support? *Find a member of a groupclose to a given locationLocate members of Tech Support close to The FirstFloor. *
 Work With Your Groups156 ··· Vocera Badge User GuideWork With Your GroupsAction Recommended CommandsFind out what groups youbelong to.What groups am I in?Find out who belongs toa group.Who is a member of Code Blue?Add yourself to a group Add me to Code Blue. *Add yourself to multiplegroups *Add me to multiple groups.Each time you hear a tone, say the name of a group towhich you want to be added. When you are finished,press the Call button.Remove yourself from agroupRemove me from Code Blue. *Remove yourself frommultiple groups *Remove me from multiple groups.Each time you hear a tone, say the name of a groupfrom which you want to be removed. When you arefinished, press the Call button.Manage GroupsAction Recommended CommandsAdd a member to a group Add Lynn Faulkner to Code Blue. *Remove a member from agroupRemove Lynn Faulkner from Code Blue. *Record a name promptfor a groupRecord name for Code Blue. *Record a greeting for agroupRecord greeting for Technical Support. *Place a Three-Way Conference CallAction Recommended CommandsInitiate a three-wayconference callConference James Madison and Mary Lamb.
Place a Three-Way Conference Call Command Reference ··· 157Action Recommended CommandsAdd another party toa call (unsupervisedmethod)1. Press the Hold/DND button to put your call on hold.2. Press the Call button to summon the Genie and say:Invite Robin Hood.Add another party to acall (supervised method)1. Press the Hold/DND button to put your call on hold.2. Press the Call button to summon the Genie and say:Call Robin Hood. Your badge connects to the newparty.3. After speaking with the new party, press the Hold/DND button. When the Genie asks if you want toconference the parties, do either or the following:• Answer “ Yes ” to create a three-way conferencecall between you and the other two parties.• Answer “ No ” to place the new party on holdwhile you speak with the original caller.Switch between an activecall and a call on holdPress the Hold/DND button.End a conversation andreturn to the other partyPress the Call button while talking to the person youwant to disconnect.Initiate an urgent three-way conference callUrgently conference John Smith and Mary Jones. *Urgently add anotherparty to an ongoing callPress the Hold/DND button to put your call on hold.Press the Call button to summon the Genie and sayeither of the following:• Urgently invite Robin Hood. *• Urgently call Robin Hood. *Placing a three-wayconference call betweendifferent sites1. Connect to a remote site:Connect to Santa Cruz.2. Wait for the next Genie prompt, then say:Conference April Buckley.3. After April is connected, press the Hold/DND buttonto put the call on hold.4. Connect to another remote site:Connect to Scotts Valley.5. Invite another user to the conference call:Invite John Smith.
 Work with Sites158 ··· Vocera Badge User GuideWork with SitesAction Recommended CommandsCall a user at your currentsiteCall April Buckley.Call a user whose homesite is the same as yourcurrent siteCall April Buckley.Call a user at a remotesite or any arbitrary site1. Connect to Santa Cruz.2. Wait for the next Genie prompt, then say:Call April Buckley.DictationAction Recommended Voice CommandsStart recording a dictation session Start dictation. *For more information about using thebadge to record a dictation session, seethe Vocera Dictation User Guide.Getting HelpAction Recommended Voice CommandsGet help Help.Note:  If your system does not have a custom Help prompt, when a Vocera usersays the "Help" command the system uses the standard Help prompt: "No helpis currently available."MiscellaneousAction Recommended CommandsFind out the time anddateWhat time is it?Train the Genie torecognize the way yousay a nameLearn a name.Learn a group name.Learn a location name.
Miscellaneous Command Reference ··· 159Action Recommended CommandsUnlearn the training Unlearn a name.Unlearn a group name.Unlearn a location name.Train the Genie torecognize the way yousay common commandsLearn commands.Train the Genie torecognize the way yousay other commandsLearn more commands.Delete all your learnedcommandsUnlearn commands.Connect incoming callsimmediatelyTurn Auto Answer on.Ask before connectingincoming callsTurn Auto Answer off.Play announcementsthrough badge speakerwhen headset plugged inTurn announce through speaker on.Play announcementsthrough headset whenheadset plugged inTurn announce through speaker off.
 Miscellaneous160 ··· Vocera Badge User Guide
Index ··· 161 IndexAAccepting calls, voice commands, 73Access pointrelationship to locations, 29Searching for Access Points message, 23Announce through Speaker, 54Answering calls, 44Auto Answer for Incoming Calls, 45Auto Answer For Incoming Calls, 53BBadge operationadjusting the volume, 32Announce through Speaker, 54answering calls, 44automatic answering, 53battery disposal, 144beginning a call, 37call waiting, 45calling groups, 41calling other Vocera devices, 39, 41, 58cleaning, 107conference calls, 67ending a call, 45holding a call, 46safety recommendations, 124, 128Batterydisposal, 144removing from the badge, 105replacing, 105, 106safety information, 144Battery chargerindicators, 104
162 ··· Vocera Badge User Guideusing, 105battery charger, B2000 and B1000Aindicators, 105Battery charger, B2000 and B1000Ausing, 105battery charger, B3000indicators, 104Battery charger, B3000using, 104battery, B2000 and B1000Aremoving from the badge, 105battery, B3000removing from the badge, 104Beginning a call, 37Blocking calls, voice commands, 73BroadcastBroadcasting to a group, 64emergency broadcast, 65Buddies, 58CCall waiting, 45Callsaccepting, 73answering, 44blocking, 73call waiting, 45calling groups, 41calling other users, 39, 41, 58conference calls, 67ending, 45holding, 46starting, 37Cleaning the badge, 107Compliance statements, 123conferencejoining, 62leaving, 62Conference calls, 67, 67DDeletinggreeting, 38learned names, 42dictation, 74, 158
Index ··· 163Do Not Disturb, 47EEmail messagesreading on a Vocera device, 52sending from a badge, 48sending to a Vocera device, 87emergency broadcast group, 65Ending calls, 45FFCC statement, 123font size, 31Forwarding your calls, 66GGeniesummoning, 37training, 42Glossarybuddy, 100Genie, 11outside buddy, 100text message, 100User Console, 99Vocera server, 11Greeting, personal, 38greetingsrecording group greetings, 84Groupsadding, 83Broadcast, 64calling, 41general information, 83joining, 70leaving, 70recording greetings for, 84recording name prompts for, 84HheadsetAnnounce through Speaker, 54jack, 33volume adjustment, 31help, 55, 158Hold/DND button
164 ··· Vocera Badge User Guidealternative voice commands, 73holding calls with, 46Holding a call, 46LLearning a name, 42Logging In and Out, 37MMessagesfont size, 31playing, 49recording and sending, 47NNamesrecording, 38recording group name prompts, 84OOutside Buddies, 58PPanic group (see emergency broadcast group)Playing messages, 49RRecordingRecording your voiceprint, 72Recording a greeting, 38Recording a nametraining the Genie, 42your name, 38recording greetingsgroups, 84Recording messages, 47recording namesgroup prompts, 84Regulatory statements, 123SSafety recommendations, 139battery disposal, 144SAR exposure, 124, 128SAR exposure guidelines, 124, 128screen, flipping, 33
Index ··· 165Sending messages, 47Smartphone operationAnnounce through Speaker, 54answering calls, 44automatic answering, 53beginning a call, 37call waiting, 45calling groups, 41calling other Vocera devices, 39, 41, 58conference calls, 67ending a call, 45holding a call, 46Sound level, 32speaker volume adjustment, 31Speech recognitionproper badge position for, 13, 14training the Genie, 42speech zone, 19Starting a call, 37Supervised conference calls, 68TTermsbuddy, 100Genie, 11outside buddy, 100text message, 100User Console, 99Vocera Server, 11Text message, reading, 52UUnlearning a name, 42Urgent commands, 69User Console, 99VVIP status effect, 47Vocera Access Anywhere, 91, 92special keys, 95Voice commandsaccepting calls, 73answering calls, 44blocking calls, 73conference calls, 67general guidelines, 111
166 ··· Vocera Badge User Guidemaking calls, 39, 41, 58sending messages, 47training the Genie, 42Voice email, 48Voice messagesrecording and sending, 47Voiceprint recording, 72volume adjustment, 31

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