Vocera Communications B3000 The Vocera B3000 is a hands-free VOIP Communication Device using 802.11b/g and bluetooth User Manual User s Guide

Download:
Mirror Download [FCC.gov]
Document ID	1552704
Application ID	2dZmzRppo7Lk8hlhmy3PNA==
Document Description	User's Guide
Short Term Confidential	No
Permanent Confidential	No
Supercede	No
Document Type	User Manual
Display Format	Adobe Acrobat PDF - pdf
Filesize	253.21kB (3165125 bits)
Date Submitted	2011-09-30 00:00:00
Date Available	2011-09-30 00:00:00
Creation Date	2017-11-03 23:44:01
Producing Software	GPL Ghostscript 9.18
Document Lastmod	2017-11-03 23:44:01
Document Title	User's Guide
Document Creator	Apache FOP Version svn-trunk

Vocera Badge User Guide
Version 4.2
Copyright © 2002-2011 Vocera Communications, Inc. All rights reserved.
Protected by US Patent Numbers D486,806; D486,807; 6,892,083; 6,901,255;
7,190,802; 7,206,594; 7,248,881; 7,257,415; 7,310,541; 7,457,751; AU
Patent Number AU 2002332828 B2; CA Patent Number 2,459,955; EEC Patent
Number ED 7513; and Japan Patent Number JP 4,372,547.
Vocera® is a registered trademark of Vocera Communications, Inc.
This software is licensed, not sold, by Vocera Communications, Inc. (“Vocera”).
The reference text of the license governing this software can be found at
www.vocera.com/legal. The version legally binding on you (which includes
limitations of warranty, limitations of remedy and liability, and other provisions)
is as agreed between Vocera and the reseller from whom your system was
acquired and is available from that reseller.
Certain portions of Vocera’s product are derived from software licensed by the
third parties as described at http://www.vocera.com/legal/.
Microsoft® Windows®, Windows Server™ 2003, Windows® XP, Microsoft®
Internet Explorer, and Microsoft® Excel are trademarks or registered trademarks
of Microsoft Corporation in the United States and other countries.
Java® is a registered trademark of Oracle Corporation and/or its affiliates.
All other trademarks, service marks, registered trademarks, or registered service
marks are the property of their respective owner/s. All other brands and/or
product names are the trademarks (or registered trademarks) and property of
their respective owner/s.
Vocera Communications, Inc.
www.vocera.com
tel :: +1 408 882 5100
fax :: +1 408 882 5101
Part No :: 930-01783 Rev B, 21-Sep-2011
Build 1680
ii ··· Vocera Badge User Guide
Contents
What's New................................................................................. 9
Welcome to Vocera................................................................... 11
Getting Started with a Badge...................................................... 12
Badge Features.......................................................................... 17
B3000 Features...........................................................................
Enhanced Durability..............................................................
Enhanced Display..................................................................
Increased Speaker Volume.....................................................
Integrated Noise Cancellation.................................................
Smart Battery and Power Efficiency.........................................
Improved Attachments..........................................................
Indicator Lights.....................................................................
B2000 and B1000A Features.......................................................
Display Screen......................................................................
Microphone and Speaker.......................................................
Indicator Lights.....................................................................
Common Badge Features............................................................
Call Button...........................................................................
Hold/DND Button..................................................................
Background Updater.............................................................
The Badge Menus.................................................................
Custom Settings...................................................................
Anti-Microbial Protection.......................................................
Headset Jack........................................................................
Alert Tones and Notifications.................................................
17
17
18
19
19
20
20
20
21
21
22
22
23
23
23
24
25
30
33
33
34
Commands.................................................................................. 35
Basic Calling............................................................................... 37
Logging In and Out.................................................................... 37
Recording Names and Greetings................................................... 38
Contents ··· iii
Using the Welcome Tutorial on the Badge.....................................
Placing and Receiving Calls..........................................................
Calling Other Users...............................................................
Using Speak or Spell.............................................................
Calling with Department Names.............................................
Calling a Group Member.......................................................
Training the Genie................................................................
Answering a Call..................................................................
Ending a Call.......................................................................
Using Buttons to Answer "Yes" or "No".................................
Call Waiting.........................................................................
Putting a Caller on Hold and Releasing the Hold......................
Using Do Not Disturb............................................................
Sending Voice and Email Messages...............................................
Sending a Voice Message......................................................
Sending an Email Message....................................................
Listening to Messages.................................................................
Commands You Can Use During Message Play........................
Reading Text Messages................................................................
Using Voice Commands to Set Device Properties............................
Using the Auto Answer Commands........................................
Using the Announce through Speaker Commands....................
Getting Help..............................................................................
38
39
39
39
40
41
42
44
45
45
45
46
47
47
47
48
49
51
52
53
53
54
55
Advanced Commands................................................................ 57
Calling Telephone Numbers.........................................................
Calling an Address Book Entry or Buddy.......................................
Sending and Receiving Numeric Pages..........................................
Redialing Phone Numbers............................................................
Using Instant Conferences...........................................................
Joining and Leaving a Conference..........................................
Using the Vocera Badge or Phone in a Conference...................
Summary of Conference Commands.......................................
Broadcasting to a Group.............................................................
Summoning Help in an Emergency.........................................
Forwarding Your Calls.................................................................
Placing a Three-Way Conference Call............................................
Unsupervised Conferencing....................................................
Supervised Conferencing.......................................................
Issuing Urgent Commands...........................................................
Dialing a Phone Number to Urgently Broadcast to a Group........
Joining or Leaving a Group..........................................................
Locating a Vocera User or Group Member.....................................
Recording Your Voiceprint...........................................................
Blocking and Accepting Calls.......................................................
iv ··· Vocera Badge User Guide
57
58
59
61
62
62
63
63
64
65
66
67
67
68
69
70
70
72
72
73
Recording a Dictation Session......................................................
Getting Other Information...........................................................
Navigating IVR Phone Trees with a Badge......................................
Possible Touch-Tone Responses...............................................
74
74
75
76
Special Features......................................................................... 77
Communicating with Multiple Sites........................................ 79
About Sites................................................................................
Types of Sites.............................................................................
Using Sites in Voice Commands...................................................
Logging In at a Site you are Visiting.......................................
Placing a Three-Way Conference Call Between Different
Sites....................................................................................
79
79
80
81
82
Commands for Group Managers.............................................. 83
Group Manager Capabilities........................................................ 83
Adding and Removing Group Members........................................ 84
Recording Names and Greetings for a Group................................. 84
Sending Text Messages to Vocera Devices.............................. 87
Sending a Text Message from an Email Program............................. 87
Sending a Text Message from the User Console............................. 88
Using Vocera Access Anywhere............................................... 91
Types of Access to the Genie.......................................................
Software and Configuration Requirements....................................
Starting a Genie Session from a Phone.........................................
Starting a Genie Session at Another Site.......................................
Vocera Access Anywhere Special Keys...........................................
Announcements for Calls from a Phone........................................
Commands Not Supported from a Phone......................................
Other Functionality Not Supported on a Phone........................
Training the Genie from a Phone..................................................
91
92
93
94
95
95
96
96
97
The User Console....................................................................... 99
User Console Features................................................................. 99
Maintaining Your Badge......................................................... 101
When to Charge the Battery...................................................... 101
Preparing the Charger............................................................... 101
Contents ··· v
Preparing the B3000 Charger...............................................
Preparing the B2000 and B1000A Charger............................
Charging the Battery.................................................................
Charging the B3000 Battery................................................
Charging the B2000 and B1000A Battery..............................
Cleaning the Badge..................................................................
102
103
104
104
105
107
Reference.................................................................................. 109
Frequently Asked Questions.................................................. 111
Why does the Genie have trouble understanding me?..................
Why is my device chirping or beeping?.......................................
Why does my device beep when I'm talking to someone?.............
Why does my device display say "Searching for Server"?...............
Why does the Genie ask me to wait when I press Call?.................
Why can't I receive calls or messages?........................................
Why do some text messages begin with strange characters?..........
Why does my badge beep and then restart?................................
What can I do if badge buttons are not working?........................
How can I stop getting logged out when I charge my badge?........
111
112
113
113
114
114
114
114
114
114
Agreements, Specifications, and Notices............................... 115
Third-Party Software Agreements................................................
System Specifications.................................................................
System Specifications for B1000A.........................................
System Specifications for B2000...........................................
System Specifications for B3000...........................................
Regulatory Notices....................................................................
B1000A and B2000 Regulatory Notices.................................
B3000 Regulatory Notices....................................................
115
115
115
118
120
123
123
126
Important Safety Instructions................................................ 139
Warning Definition....................................................................
Badge and Battery Charger Safety..............................................
Important Information About Use in Certain Areas.......................
Additional Instructions for B3000 Battery Safety...........................
Product Disposal Warning....................................................
National Safety Statement of Compliance – CE Marking..........
140
141
145
145
146
147
Command Reference............................................................... 149
Summon and Dismiss the Genie................................................. 149
Log In and Log Out.................................................................. 149
vi ··· Vocera Badge User Guide
Record Your Name, Greeting, and Voiceprint...............................
Call a User or Group Member....................................................
Dial a Telephone Number..........................................................
Broadcast to a Group................................................................
Forward a Call..........................................................................
Transfer a Call..........................................................................
Use Instant Conferences............................................................
Send and Receive Numeric Pages...............................................
Block and Accept Calls..............................................................
Send Messages.........................................................................
Play Messages..........................................................................
Locate Users and Groups...........................................................
Work With Your Groups............................................................
Manage Groups........................................................................
Place a Three-Way Conference Call.............................................
Work with Sites........................................................................
Dictation..................................................................................
Getting Help.............................................................................
Miscellaneous...........................................................................
150
150
151
151
152
152
152
153
154
154
154
155
156
156
156
158
158
158
158
Index......................................................................................... 161
Contents ··· vii
viii ··· Vocera Badge User Guide
What's New
Vocera 4.2 provides significant enhancements to the previous version of Vocera.
The following topics summarize the new features.
• Vocera B3000 badge support – The B3000 badge provides enhanced
durability, integrated noise cancellation, increased speaker volume, as well
as several other features. To use B3000 badges with your Vocera system,
you need version 4.1 SP7 (or later) or 4.2 SP1 with HF14799 (or later). For a
description of B3000 badge features, see B3000 Features on page 17.
• Background Updater – The Background Update status icon indicates when
an update is in progress. B3000 and B2000 badge users will be able to make
and receive calls while their badges are being updated. See Background
Updater on page 24.
See the Release Notes for a complete list of changes for this version.
What's New ··· 9
10 ··· Vocera Badge User Guide
Welcome to Vocera
Your Vocera device provides fast, simple, person-to-person communication
over your company's wireless network. You don't need to memorize a number,
and you don't need to page someone and wait for a response. Using voice
commands, Vocera instantly connects you to the people you need to reach,
reducing phone tag, overhead paging, and physically searching for a person.
It also gives you the freedom to be mobile, even when you are expecting an
important call.
The Vocera badge has a built-in speaker, microphone, and radio, plus a display
that shows caller ID and messages. Attachment options for the badge allow
hands-free operation.
Vocera devices communicate through your in-house wireless local area network
(WLAN). This design permits people to reach you even in areas where cellular
phones experience what people call dead spots. Also, since Vocera devices
transmit and receive calls in a different frequency range than cellular phones,
you can use a Vocera devices in areas where cellular phones are prohibited
because of concerns about interference with other equipment.
A central computer, the Vocera Server, controls all Vocera device
communications. If you have a Vocera phone, it communicates with the Vocera
Server through a separate Vocera Client Gateway. As you use your Vocera
badge or phone, you are prompted by the Genie, which is the voice interface
to the server. The Genie recognizes simple commands in verb-noun format. For
example:
"Call Charles Jones."
"Record a message for Tech Support."
"Block all calls."
Because Vocera devices uses voice commands, the system is easy to learn, and
you can start using your badge or phone immediately.
Welcome to Vocera ··· 11
Getting Started with a Badge
Getting Started with a Badge
If this is the first time you are using a Vocera badge, you can get started right
away by following these simple steps:
To get started with a B3000 badge:
1. Charge the battery, if necessary.
New batteries must be charged before use. If the badge has already been
used by someone else, check the battery level indicator on the badge
display to make sure the battery has sufficient power.
See Maintaining Your Badge on page 101 for other ways to determine
whether the battery needs charging and for instructions on how to charge
the battery with or without the badge.
2. Install the battery. To do this, slide the pegs at the top of the battery into
the two holes in the badge's battery compartment, and then press down
gently to seat the battery.
The badge will begin a startup sequence. Wait until the badge display reads
Logged Out or shows someone's name.
3. Choose the lanyard or universal clip attachment, and connect it to the
badge.
4. Put the badge on, and make sure it is in the proper position.
12 ··· Vocera Badge User Guide
Getting Started with a Badge
To get the best possible speech recognition, the top of the badge should be
between 6 to 8 inches (15 to 20 centimeters) directly below your mouth.
Any sound coming from another direction or beyond that distance is
reduced or eliminated by the noise canceling microphones.
5. Log in: Press the Call button and wait for the Genie to answer.
• If the Genie asks for your name, say your first and last names.
• If the Genie answers by saying "Vocera" or by playing a tone, say
"Log me in as your first and last name" (for example, "Log me in as John
Smith").
6. Record your name: Press the Call button, wait for the Genie to answer, and
then say "Record my name."
The Genie will prompt you to record your name. If you do not record your
name, the Vocera system uses speech synthesis to say your name.
7. Adjust the volume on the badge, if necessary. (See Adjusting the
Volume on page 31).
To get started with a B2000 or B1000A badge:
1. Charge the battery, if necessary.
New batteries must be charged before use. If the badge has already been
used by someone else, check the battery level indicator on the badge
display to make sure the battery has sufficient power.
See Maintaining Your Badge on page 101 for other ways to determine
whether the battery needs charging and for instructions on how to charge
the battery with or without the badge.
2. Choose the lanyard, pocket clip, or universal clip attachment, and connect it
to the badge.
Connect attachments before you install the battery.
Welcome to Vocera ··· 13
Getting Started with a Badge
3. Install the battery. To do this, slide the holes in the top of the battery over
the small pegs at the top of the badge's battery compartment, and then
press down gently to seat the battery.
The badge will begin a startup sequence. Wait until the badge display reads
Logged Out or shows someone's name.
4. Put the badge on, and make sure it is in the proper position.
To get the best possible speech recognition, the microphone on the top of
the badge should point toward your mouth and should be 6 to 8 inches (15
to 20 centimeters) from your mouth.
5. Log in: Press the Call button and wait for the Genie to answer.
• If the Genie asks for your name, say your first and last names.
• If the Genie answers by saying "Vocera" or by playing a tone, say
"Log me in as your first and last name" (for example, "Log me in as John
Smith").
6. Record your name: Press the Call button, wait for the Genie to answer, and
then say "Record my name."
14 ··· Vocera Badge User Guide
Getting Started with a Badge
The Genie will prompt you to record your name. If you do not record your
name, the Vocera system uses speech synthesis to say your name.
7. Adjust the volume on the badge, if necessary. (See Adjusting the
Volume on page 31).
Your badge is now ready to use. You can press the Call button at any time, wait
for the Genie to answer, and then give the Genie a voice command, such as:
"Call Jim Olsen."
"Record my greeting."
"Play my messages."
For more information about Vocera commands, see Basic
Calling on page 37 and Advanced Commands on page 57.
Welcome to Vocera ··· 15
Getting Started with a Badge
16 ··· Vocera Badge User Guide
Badge Features
The design of the Vocera badge is simple, so you can communicate quickly
and easily and keep your hands free to do other tasks. The information in this
chapter will help you become familiar with the badge features.
B3000 Features
Enhanced Durability
The B3000 is designed to be more durable and rugged than its B2000
predecessor. All buttons on the badge now use dome switches instead of
mechanical switches. Menu selection buttons have been moved from the side
to the front of the badge, and the battery latch is now part of the battery.
Badge Features ··· 17
Enhanced Display
A metallic spine reinforces the shell and serves as the attachment point for
accessories at the top of the badge. The B3000 has been tested to withstand
dust, shock, and vibration. Like the B2000 badge, the B3000 is NOT waterresistant.
Enhanced Display
The B3000 badge display, which is 11% larger than the B2000 display but
with nearly twice as many pixels, has been moved to the front of the badge
and positioned in portrait orientation. You can choose to invert the screen,
thus allowing you to conveniently read the text by tilting the bottom of the
badge up.
The following figures show the B3000 screen in normal orientation and in
inverted (upside down) orientation:
The following figure shows a user tilting his badge up to read the inverted
screen:
Note: When you tilt the badge to read the screen, make sure your fingers do
not block any of the four microphones.
18 ··· Vocera Badge User Guide
Increased Speaker Volume
Increased Speaker Volume
The B3000 has a speaker with 85 dBSPL peak loudness, more than 10 dB louder
than the B2000 speaker, making it easier to use without a headset in noisy
areas or areas with persistent background noise.
Integrated Noise Cancellation
The B3000 has enhanced noise cancellation as well as better acoustic echo
cancellation. The badge has an array of four directional microphones (two at
the top and two along the right front side), each with their own echo cancellor,
reducing background noise while you speak.
The following figures illustrate B3000 microphone sensitivity. They show front
and side views of someone wearing the badge using a lanyard or a universal
clip. The shaded area above the badge is the speech zone, the region in which
audio can be detected.
The following figure shows the primary B3000 microphone and the three noisecanceling microphones.
Badge Features ··· 19
Smart Battery and Power Efficiency
The noise cancellation features of the B3000 badge should provide significant
improvement in speech recognition accuracy in environments with background
noise compared to older B2000 and B1000A models. However, speech
recognition analysis of actual customer data needs to be completed to
determine actual results.
Smart Battery and Power Efficiency
The 600 mAh lithium-ion polymer smart battery continuously monitors battery
life and is able to accurately report remaining capacity. Due to improvements
in power efficiency in the B3000 badge, a fully charged B3000 battery should
provide 2 hours of talk time and up to 45 hours of standby time. Unlike
the B2000 battery, you must remove the B3000 battery from the badge to
charge it.
Improved Attachments
B3000 lanyards and clips attach easily and securely to the metal spine at the top
of the badge, allowing you to remove the attachment without removing the
battery.
Indicator Lights
The indicator light on the top of the badge indicates whether the badge's
power and DND mode are on:
Color
Meaning
Green blink
Power is on, DND mode is off
Amber blink
Power and DND mode are on
20 ··· Vocera Badge User Guide
B2000 and B1000A Features
B2000 and B1000A Features
Display Screen
The display screen on the back of the badge provides status information and
a menu allowing you to view badge information and customize settings. The
display screen also allows you to view text messages sent by email, the Vocera
User Console, or an application that integrates with the Vocera system, such
as a nurse call system. See The Badge Menus on page 25 for information
about each of the screens in the badge menu.
The B2000 badge features a high-contrast, high-resolution display with an
extensive grey-scale to provide greater readability. This display allows for fonts
that use both upper- and lower-case characters.
Badge Features ··· 21
Microphone and Speaker
The B2000 badge automatically launches a screen saver when its display is
inactive. The screen saver shows your first name and the first initial of your
last name, along with an icon indicating the remaining battery life. The badge
dismisses this screen saver immediately if the display needs to become active—
for example, if you receive a call or a message.
You can manually interrupt the screen saver and return the badge to its
previous display by using any of the badge buttons:
• Pressing a side button dismisses the screen saver without taking any
additional action.
• Pressing the Call button dismisses the screen saver and also initiates a call.
• Pressing the DND/Hold button dismisses the screen saver and either places
the badge in DND mode or puts a call on hold.
Microphone and Speaker
The unidirectional design of the microphone enables it to gather and transmit
speech, yet minimizes the amount of background noise that is picked up.
You can adjust the speaker volume by using the buttons on the left side of the
badge. See Adjusting the Volume on page 31.
Indicator Lights
The indicator light on the top of the badge provides message alerts, out-ofnetwork alerts, and low battery warnings. The color and blink rate of the
indicator light give you the following information:
22 ··· Vocera Badge User Guide
Common Badge Features
Color
Blink Rate
Meaning
Green
Slow
Normal operation. No new voice or text messages
Fast
Normal operation and you have unplayed voice
messages or unread text messages
Slow
Your badge is out of range or is not
communicating with the Vocera server. If the
badge is out of range, you will see the message
"Searching for Access Points" on the badge
display. If the badge is within range but is not
connecting to the server, you will see the message
"Searching for Server."
Fast
The battery needs to be recharged.
Solid
There is a system error. Contact your system
administrator for help.
Red
Note: The Hold/DND button has a yellow indicator light that blinks to remind
you that a call is on hold or that you have put the badge in Do Not Disturb
mode.
Common Badge Features
This section describes features that are common to all types of Vocera badges.
Call Button
Press the Call button to begin and end all voice communications, such as
making calls, sending and listening to messages, and recording your name and
greeting. The Call button also has these other uses:
• If the badge power is off, you can press the Call button to turn it on.
• If the Genie asks you a question that requires a yes or no response, you can
press the Call button to answer "yes."
• If you are on a call and you hear a Call Waiting tone, press the Call button to
put the current call on hold and connect to the new call. To disconnect from
the second call and return to the call on hold, press the Call button again.
Hold/DND Button
The Hold/DND button places calls on hold, puts the badge in Do Not Disturb
(DND) mode, and turns the badge power off:
Badge Features ··· 23
Background Updater
• To hold a call, press the Hold/DND button while the call is in progress. To
release the hold, press the button again.
While a call is on hold, you can press the Call button to summon the Genie.
When the Genie answers, you can call another user, check for new messages,
or issue any other command. Once the command has been carried out and
the operation is finished, the Genie automatically reconnects you with the
person on hold.
• To put the badge in Do Not Disturb mode, press the Hold/DND button when
no call is in progress. Callers are told that you are unavailable, and they
are invited to leave a message, or else their call is forwarded to another
destination if forwarding is active for your badge.
• The Hold/DND button can turn the badge off. Press and hold the Hold/DND
button for at least 5 seconds to turn off the badge power.
A small yellow indicator light on the Hold/DND button blinks when the badge is
in Hold or Do Not Disturb mode.
The Hold/DND button also has these other uses:
• Press the Hold/DND button to cancel a command. For example, if you are
calling someone, leaving a message, or recording your name and you change
your mind, press Hold/DND to cancel the action.
• If the Genie asks you a question that requires a yes or no response, press the
Hold/DND button to answer "no." (To answer "yes," use the Call button.)
Background Updater
When a B3000 or B2000 badge is performing a background update, the
icon on the screen indicates that the update is in progress. After the files are
downloaded, the badge restarts.
If the B2000 badge screen saver is currently active, the
right of the battery indicator:
24 ··· Vocera Badge User Guide
icon appears to the
The Badge Menus
If the update process is paused because the badge is being used to make or
receive a call, the icon does not appear on screen until the call is finished and
the update process resumes.
Note: The B1000A badge does not support the background update feature.
Using a Badge While a Background Update Is in Progress
All badge funtionality is available while a background update is in progress.
If you make or receive a call, the background update is automatically paused
so that it does not affect call quality. While background update is paused, the
icon does not appear on screen. When you finish the call, the background
update process resumes and the icon appears on screen again until the
update is finished.
Interrupting a Background Update
If you roam off network or the Vocera Server fails over to another server while
a background update is in process, the update stops and the badge restarts.
When your badge reconnects to a Vocera Server, the background update
process will begin again.
The Badge Menus
The badge display shows a series of menu screens that comprise the top level
of the menu system. To navigate through the menu system, you use the Up,
Select, and Down buttons on the badge.
On B3000 badges, the Up, Select, and Down buttons are on the front of the
badge. Up and Down depend on the orientation of the screen.
Badge Features ··· 25
The Badge Menus
On B2000 and B1000A badges, the Up, Select, and Down buttons are on the
side of the badge. The screen orientation cannot be changed.
Use the Select button to choose a displayed item. To return to the main screen
at any time, press and hold the Select button until the badge beeps.
The top-level menu differs for each Vocera badge type, as shown in the
following table:
Badge Type
Top-Level Menu
B3000
Info
Power Off
Messages
Settings
B2000
Info
Power Off
Volume
Font
Messages
26 ··· Vocera Badge User Guide
The Badge Menus
Badge Type
Top-Level Menu
B1000A
Info
Power Off
Volume
Messages
The following sections describe your badge's display menu choices.
Main Screen
The main screen appears when you turn on the badge. This screen has a status
message area with symbols that show you the wireless network signal strength,
the battery charge level, whether you are in speakersphone or headset mode,
and whether you have unread text messages or unplayed voice messages.
The following figure shows the B3000 main screen:
The following figure shows the B2000/B1000A main screen:
Badge Features ··· 27
The Badge Menus
The status message area may show one of the following alerts:
Status Message
Meaning
Name—not blinking
The name of the person who is logged in to the Vocera
system using this badge.
Name—blinking
If someone is trying to call you, this shows you the
name of the person who is calling. If you are already on
a call, this shows the name of the person with whom
you are currently speaking. If you are already on a call
and you hear the Call Waiting tone, this displays the
name of the person who is trying to call you.
If you are in a conference, this shows its name. If you
are receiving a broadcast, this shows the name of the
person making the broadcast.
If you received a message, this shows the name of the
person who sent the message for 15 seconds.
Vocera
Your badge is communicating with the Genie.
Logged out
No one is logged in with this badge.
Searching for Access
Points or Off Network
The badge is out of network range or is not able to
connect with the network. If you are sure you are
within range of your network, contact your system
administrator.
Searching for Server
The badge is within network range, but it is not
communicating with the Vocera Server. See Why
does my device display say "Searching for
Server"? on page 113.
Info
The Info feature gives you information about the badge you are using and how
it is connected to the network.
Most of this information is intended to be used by your system administrator for
diagnostic purposes.
The Info menu provides the following information:
• Battery. The battery strength is given in volts (V). The badge operates correctly
when the battery level is 3.5 V or greater.
• Badge MAC. The MAC address is a unique identifier for your badge that
the Vocera server uses as the Badge ID. On a B3000 badge, this screen also
displays the Vocera serial number.
28 ··· Vocera Badge User Guide
The Badge Menus
• Location. The name of the location or the physical network address of the
access point with which your badge is currently communicating.
• Badge IP. The Internet Protocol (IP) network address of the badge.
• Version. The version of the firmware that your badge is using.
• FIPS Mode. Whether FIPS 140-2 mode is enabled. For more information
about FIPS, see the Vocera Badge Configuration Guide.
Note: FIPS mode is certified for B2000 badges only.
• Server IP. The IP network address of the Vocera Server or the active node of
the Vocera Server cluster.
• Cluster. The IP network addresses of the nodes in the Vocera Server cluster, if
one exists.
• AP MAC. The physical ID of the access point to which the badge is currently
connected.
• User. The name of the person who is currently logged in to your network
with this badge.
• Radio. If the badge is connected to the network, displays the message
"Connected" and the channel that the radio is using; otherwise, displays the
message "Powering off."
On B3000 and B2000 badges, this screen also displays the signal-to-noise
ratio (SNR) of the connection and plays a beep for the built-in survey tool.
On B1000A badges, this screen displays the proprietary CQ value (similar to
SNR).
• SSID. The SSID of the access point the badge is connected to.
Power Off
Power Off turns off all power to the badge and the badge display to preserve
the battery charge when you are away from the network.
Press the Call button to turn the power on again.
Messages
Your badge can display text messages that were sent from email accounts, the
Vocera User Console, or an application that integrates with the Vocera system,
such as a nurse call system.
Badge Features ··· 29
Custom Settings
When you select Messages, the display shows one subject line for each text
message. On the B3000, the subject line for only one message is shown at a
time. A closed envelope symbol next to a subject means you have not yet read
that message; an open envelope means you have already read that message.
An [S] means you have already read and saved that message. See Reading Text
Messages on page 52 for more information.
Settings
The Settings menu on the B3000 (available only on B3000 badges) displays the
following submenus: Volume, Font, and Flip Screen.
Volume
The Volume control independently adjusts the sound level for speakerphone
and headset modes. See Adjusting the Volume on page 31 for
instructions.
Font
The Font menu (not available on the B1000A badge) allows you to display all
uppercase letters or mixed case letters in text messages. See Adjusting the
Message Font on page 31 for instructions.
Flip Screen
The Flip Screen menu (available only on B3000 badges) allows you to invert
the screen, turning it upside down. When the screen is inverted, you can
conveniently read the text by tilting the bottom of the badge up.
Note: The Flip Screen setting is saved with the badge. If you share the badge
with other users, you may want to reset the Flip Screen setting to its default
setting at the end of your shift.
Custom Settings
Vocera badges allow you to customize the following settings:
Custom Setting
Badge Type
Font
B3000 and B2000
Volume
B3000, B2000, and B1000A
Flip Screen
B3000 only
30 ··· Vocera Badge User Guide
Custom Settings
Adjusting the Message Font
You can adjust the way that the badge displays text messages. If you receive
a lot of text messages—for example, if your site integrates with a messaging
system such as a Nurse Call System—you may want to choose the display that is
most readable for you.
To adjust the font used by badge messages on a B3000:
1. Tilt the bottom of the badge up to look at the screen.
2. Press the Up button until you see the Settings icon.
3. Press the Select button to choose the Settings feature.
4. Press the Up button until you see the Font icon.
5. Press the Select button to choose the Font feature.
The display prompts you to select either all uppercase letters (UPPERCASE
MSG ON) or sentence-style mixed case letters (UPPERCASE MSG OFF).
6. If necessary, press the Up or Down buttons to move the highlight, then
press the Select button to set the text message display and return to the
main screen.
To adjust the font used by badge messages on a B2000:
1. Turn the badge over so you can see the display.
2. Press the Up button until you see the Font icon.
3. Press the Select button to choose the Font feature.
The display prompts you to select either all uppercase letters (UPPERCASE
MSG ON) or sentence-style mixed case letters (UPPERCASE MSG OFF).
4. If necessary, press the Up or Down buttons to move the highlight, then
press the Select button to set the text message display and return to the
main screen.
Adjusting the Volume
You can adjust the sound level for speakerphone or headset mode
independently. There are two procedures for adjusting the volume: one for
when the badge is idle, and one for when you are on a call.
To adjust the volume on a B3000 when the badge is idle:
1. Tilt the bottom of the badge up to look at the screen.
2. Press the Up button until you see the Settings icon.
3. Press the Select button to choose the Settings feature.
Badge Features ··· 31
Custom Settings
4. Press the Up button until you see the Volume icon.
5. Press the Select button to choose the Volume feature.
6. Press the Up or Down buttons to choose one of the following modes:
• Speaker
• Headset
Then press the Select button to set the volume for the specified mode.
7. Do either of the following:
• Press the Up button as many times as necessary to increase the volume to
the level you prefer.
• Press the Down button to decrease the volume.
The display changes accordingly.
8. Press the Select button to set the new volume level and return to the main
screen.
To adjust the volume on a B2000 or B1000A when the badge is idle:
1. Turn the badge over so you can see the display.
2. Press the Up button until you see the Volume icon.
3. Press the Select button to choose the Volume feature.
The display prompts you to select one of the following modes:
• Speaker
• Headset
4. If necessary, press the Up or Down buttons to move the highlight, then
press the Select button to set the volume for the specified mode.
5. Do either of the following:
• Press the Up button as many times as necessary to increase the volume to
the level you prefer.
• Press the Down button to decrease the volume.
The display changes accordingly.
6. Press the Select button to set the new volume level and return to the main
screen.
To adjust the volume when you are on a call:
Do either of the following:
• Press the Up button as many times as necessary to increase the volume to the
level you prefer.
32 ··· Vocera Badge User Guide
Anti-Microbial Protection
• Press the Down button to decrease the volume.
The change affects only the listening device in use at the time. That is, if you
are using a headset and you adjust the volume during a call, you change the
volume for the headset only. If a headset is not plugged in, you change the
volume for the badge speaker only.
Flipping the Screen
You can invert the B3000 screen, turning it upside down, thus making it easy to
tilt up to read.
To flip the B3000 screen:
1. Tilt the bottom of the badge up to look at the screen.
2. Press the Up button until you see the Settings icon.
3. Press the Select button to choose the Settings feature.
4. Press the Up button until you see the Flip Screen icon.
5. Press the Select button to flip the screen and return to the main screen.
Anti-Microbial Protection
Most exterior surfaces of B3000 and B2000 badges incorporate an antimicrobial
additive from BioCote® to inhibit the growth of bacteria, mold, and fungi.
This additive is molded into the badge material, and you cannot wear it off or
remove it by scratching the badge.
A topical solution, also from BioCote, is applied to the buttons and the plastic
display screen of B3000 and B2000 badges. The battery compartment, the
inner surface of the battery, and the microphone screen do not incorporate
antimicrobial protection.
Headset Jack
The headset jack accepts an earphone/microphone-style headset (sold
separately) for times when you want more privacy or when you are working
in a noisy environment. When you attach a headset, the device's microphone
operation is suppressed. The speaker is also suppressed unless you turn on
the Announce through Speaker property. See Using the Announce through
Speaker Commands on page 54.
On a Vocera badge, you can adjust the volume for a headset separately from
the badge speaker volume. See Adjusting the Volume on page 31.
Badge Features ··· 33
Alert Tones and Notifications
Alert Tones and Notifications
Alert tones are controlled by settings on the Vocera server. Your device may play
any or all of the following alert tones:
Tone
Meaning
On/Off Network Alert
You just moved out of the range of the wireless
network, or you just moved into the range of your
wireless network.
Low Battery Alert
Your battery needs to be recharged.
Text Message Alert
You just received a new text message
Voice Message Alert
You just received a new voice message.
Your device may play any or all of the following reminders:
Reminder
Meaning
Text Message Reminder
Plays a tone every 15 minutes until you read or listen to
a new text message.
Voice Message Reminder
Plays a tone every 15 minutes until you listen to a new
voice message.
DND Reminder
Plays a tone every 15 minutes to remind you that the
badge is in DND mode.
If you are not receiving an alert tone or reminder that you would find useful,
or if you do not want to be notified of any of the above conditions, ask your
system administrator to change the settings for your device. The system
administrator can also set an option to disable all alerts when your device is in
Do Not Disturb mode.
In addition to the alert tones, the B2000 provides a spoken notification
("Searching for Server") if you press the call button when the badge is
connected to the network, but not connected to the Vocera Server.
34 ··· Vocera Badge User Guide
Commands
The following topics describe voice commands you can use on both the Vocera
badge and the smartphone:
• Basic Calling on page 37
• Advanced Commands on page 57
Commands ··· 35
36 ··· Vocera Badge User Guide
Basic Calling
Your Vocera device provides one-touch communication. To begin any kind of
call or to record or play messages, press the Call button to summon the Vocera
Genie. The Genie will answer with a tone, a prompt, or both (depending on the
setting that is active for your device) and will then be ready to accept your voice
commands.
The following sections describe the most-frequently used voice commands, by
category. Tables that summarize the commands follow.
Logging In and Out
Important: If someone is already logged in to your Vocera device when you
receive it, make sure it is you!
If you use a badge or phone while logged in as someone else, people won't be
able to contact you. Take a look at the screen on the phone or on the back of
the badge to make sure it displays your name. If the screen displays another
name, press the Call button and say "Log me out". Then press the Call button
again and log in by saying or spelling your name when the Genie prompts you.
Action
Recommended Voice
Commands
Log in
When prompted by the Genie,
say or spell your first and last
name.
Log out
Log me out.
Alternative Forms
Log out.
Note: If voice prints are enabled for your system, the Genie may ask you to say
your name multiple times or ask you to repeat a series of digits.
Basic Calling ··· 37
Recording Names and Greetings
If your organization shares Vocera devices, make sure you log out when you
are finished using your badge or phone. Turning the power off or removing the
battery does not log you out—the Genie remembers you are logged in when
the device gains power again. When you place a phone or a badge and battery
together in the charger, the system may automatically log you out, depending
on a preference set by your administrator.
You can log into the system on only one Vocera device at a time. If you try to
log in with a second badge or phone, the Genie reminds you and asks you to
confirm if you still want to log in. When you say Yes, the system logs in your
new badge and logs out your first Vocera device.
Recording Names and Greetings
To allow your callers to hear your name in your own voice, and to enable callers
to hear a personal greeting when they leave messages, use the following voice
commands to record your name and to record, play, and erase your greeting.
Action
Recommended Voice
Commands
Alternative Forms
Record your name
Record name.
Record my name.
Record, play back, or
erase your greeting
Record greeting.
Record my greeting.
Play back greeting.
Play back my greeting.
Erase greeting.
Erase my greeting.
Using the Welcome Tutorial on the Badge
Even if you've had a training session in the use of the badge, you may find it
hard to remember the basics that seemed so simple in the classroom. The Genie
provides a brief and witty welcome tutorial to bring you up to speed in badge
use. The tutorial is easy to use, and it covers enough of the basics to help your
experience with the badge be a positive one.
During the tutorial, the Genie describes how to use the badge, records your
name, and shows you how to make a call. You can end the tutorial at any
time by pressing the Hold/DND button. You can play the tutorial as many
times as you want, or you can return at a later time to the section that records
commands.
38 ··· Vocera Badge User Guide
Placing and Receiving Calls
Action
Recommended Voice
Commands
Alternative Forms
Listen to the welcome
tutorial
Play Welcome Tutorial.
Play Welcome.
Note: Although the smartphone allows you to play the badge tutorial, the
information is specific to a badge and therefore may not help you learn how to
use the phone.
Placing and Receiving Calls
Placing and receiving calls are the tasks you perform most frequently with a
Vocera device. The rest of this section shows you how to use voice commands
and the buttons on the badge or phone to perform these basic tasks.
Calling Other Users
To begin a call, press the Call button, wait for the Genie to answer, and then tell
the Genie to "Call User's Name." If the person you are calling is already on a
call, a tone will notify him or her that someone else is trying to call.
When you call a user who is not available, the call may be forwarded to another
user or phone number. If no forwarding is set, the Genie tells you that person's
status and asks if you want to leave a message. There are four possible status
messages: not on the network, not logged in, busy on another call, and not
available.
Action
Recommended Voice
Commands
Alternative Forms
Call a user
Call John Smith.
Find John Smith.
Get me John Smith.
Contact John Smith.
Using Speak or Spell
The speak or spell feature allows you to contact users, groups, or address book
entries by either speaking or spelling their names in a voice command. Spelling
a name greatly improves speech recognition because you are effectively uttering
many more syllables than when you simply speak a name. In fact, spellings are
so effective that they may work even when they are slightly incorrect, so don't
let past spelling bee experiences scare you away!
Basic Calling ··· 39
Calling with Department Names
In addition to speaking the full name, you can spell either the first name, the
last name, or both names to contact a person. For example, you can use any of
the following commands to place a call to the user or address book entry Jesse
Hart:
• Call Jesse Hart
• Call J-E-S-S-E
• Call H-A-R-T
• Call J-E-S-S-E-H-A-R-T
You must always speak or spell the full name to contact a group, place, or
alternate spoken name. For example, you can use either of the following
commands to place a call to the address book entry Poison Control:
• Call Poison Control
• Call P - O - I - S - O - N - C - O - N - T - R - O - L
A qualifier is an additional name, such as a department or a site, that helps to
identify the party you are trying to contact in a voice command. You can use
either a spelling or a qualifier in a voice command, but you cannot use both.
In addition, you cannot spell the name of the qualifier—only the party you are
trying to contact.
For example, you can contact Maria Blount in the Imaging department by
saying either "Call M - A - R - I - A" or "Call Maria in Imaging". You cannot
use either "Call M - A - R - I - A in Imaging" or "Call Maria in I - M - A - G I - N - G". See Calling with Department Names on page 40 for more
information about using departments.
Note: Make sure you speak with an even pace and say each letter distinctly
when you spell a name. The Genie hears a spelling as a very long word, and you
don't want to trip it up!
Calling with Department Names
If your system administrator sets up departments, they are a convenient way
to contact other users on the Vocera system. When you use a department in a
voice command, Vocera can:
• Differentiate among users with the same first and last names.
For example, if your site has two users named John Smith, you can issue the
voice command "Call John Smith in Hardware".
• Identify a Vocera user when you know the first name and department, but
not the last name, of other people at your site.
40 ··· Vocera Badge User Guide
Calling a Group Member
For example, you can issue the voice command "Call Sue in Hardware".
Action
Recommended Voice
Commands
Alternative Forms
Call a user with a
department name
Call John Smith in Hardware.
Find John Smith in
Hardware.
Get meJohn Smith in
Hardware.
ContactJohn Smith in
Hardware.
Call a user with first
name and department
Call Sue in Hardware.
Find Sue in Hardware.
Get me Sue in
Hardware.
Contact Sue in
Hardware.
Calling a Group Member
The system administrator may create groups of Vocera users and provide a
list of groups for you to use in commands. When you call a group, you are
actually calling an available member of that group, not everyone in the group.
The Vocera server determines which member to try first, based on the ordering
method the system administrator or group manager chooses.
To call a member of a group
1. Press the Call button.
2. Wait for the Genie to answer.
3. Tell the Genie to "Call the Group's name."
The Vocera server searches for an available member of the group. If no one
in the group is available, you will either be prompted to leave a message
(which will be sent to all members of the group) or your call will be forwarded,
depending on the way the system administrator or group manager has set up
the group.
Action
Recommended Voice
Commands
Alternative Forms
Call a group member
Call Tech Support.
Find Tech Support.
Get me Tech Support.
Contact Tech Support.
Basic Calling ··· 41
Training the Genie
Training the Genie
If the Genie has difficulty understanding your speech, don't get frustrated—
you can train the Genie to recognize the way you say names and commands.
The Genie can learn the names of people, groups, and locations as well as most
commands. You can also train the Genie to recognize a nickname, if that is the
way you always call a person you know.
When you train the Genie to learn a name, you are prompted to spell the
name. If you change your mind, you can use the "Unlearn a name" command
to delete it. The Genie will prompt you for the necessary information.
To train the Genie to learn a name:
1. Press the Call button, wait for the Genie to answer, and then say "Learn
name." You can also say "Learn group name" or "Learn location name" to
train the Genie for other names.
2. When prompted, spell either the first or last name of the individual. The
Genie prompts you to spell the group or location for other types of names.
If more than one person, group, or location has the name that you spell, the
Genie speaks each name, asking you to identify the one you want.
3. When prompted, say the name or nickname the way you always do.
The Genie asks you to repeat the name several times, then tells you, "OK,
I've learned the name".
When you train the Genie to learn the way you say commands, the Genie
prompts you to record a short list of the most common commands, as well as
keywords such as Yes, No, and the numbers zero through nine. You can press
the Call button to skip through commands in the list, or you can quit at any
time by pressing the Hold/DND button. When you quit, the Genie remembers
the commands it has already learned, and it gives you the option to skip these
commands if you continue some other time.
To train the Genie to learn commands:
1. Press the Call button, wait for the Genie to answer, and then say "Learn
commands."
The Genie reminds you that it will take a few minutes to learn commands,
and then it prompts you to speak the first command.
2. Do either of the following:
• Say the name of the command the way you always do.
The Genie asks you to repeat the command several times, then prompts
you to speak the next command.
42 ··· Vocera Badge User Guide
Training the Genie
• Press the Call button.
The Genie skips that command and prompts you to speak the next
command.
3. Continue through the list by saying each command to train the Genie or
skipping it with the Call button.
4. Quit at any time by pressing the Hold/DND button.
The Genie tells you it is quitting and remembers the commands it has
learned.
If you use Learn Commands again at a later time, the Genie can automatically
skip commands it has already learned. The Genie also lets you manually
skip through the command list so you can re-record specific commands. For
example, if the Genie didn't learn certain commands properly during a previous
training session, you can rerecord just those specific commands.
To train the Genie again:
1. Press the Call button, wait for the Genie to answer, and then say "Learn
commands."
2. When the Genie asks if you want to skip over the commands it has already
learned, do either of the following:
• Say "Yes" to have the Genie automatically skip commands you have
recorded.
The Genie prompts you to record only commands it has not already
learned.
• Say "No" so you can manually skip commands or record all of them
again.
The Genie prompts you to record each command, starting at the
beginning of the list.
3. Use the Call button to skip through the list, recording or re-recording
commands where you wish.
If you skip a command you have already recorded, it is not erased.
4. Quit at any time by pressing the Hold/DND button.
The Genie tells you it is quitting and remembers the commands it has
learned.
Basic Calling ··· 43
Answering a Call
A second command trains the Genie to recognize the way you say some of the
less common commands. When you tell the Genie to "Learn more commands",
the Genie prompts you to record additional commands that are not used as
frequently as those in the first set. You can skip through these commands and
re-record them at will as you can with the first set of commands.
The following table lists all the commands you can use to train the Genie:
Action
Recommended Voice
Commands
Alternative Forms
Train the Genie to
recognize the way you
say a name
Learn name.
Learn a name.
Learn group name.
Learn a group name.
Learn location name.
Learn a location name.
Delete a learned name
Unlearn name.
Unlearn a name.
Unlearn group name.
Unlearn a group name.
Unlearn location name.
Unlearn a location
name.
Train the Genie to
recognize the way
you say common
commands
Learn commands.
Train the Genie to
recognize the way you
say other commands
Learn more commands.
Delete all your learned
commands
Unlearn commands.
Answering a Call
When someone calls your Vocera device, you will hear a tone. If you have a
badge, the Genie may ask if you want to talk to the caller. The ring tones for a
badge and a phone are different.
To accept a call on a badge:
Do either of the following:
• Answer Yes.
• Press the Call button.
To reject a call on a badge:
Do either of the following:
44 ··· Vocera Badge User Guide
Ending a Call
• Answer No.
• Press the Hold/DND button.
When you reject a call, the caller will be prompted to leave a message
or forwarded to a destination you have chosen. See Forwarding Your
Calls on page 66.
If Auto Answer for Incoming Calls is enabled for your Vocera device, all of
your calls will be connected immediately, without any action on your part. See
Using the Auto Answer Commands on page 53.
Note: Calls will not be put through if you told the Genie to block calls or
you put your badge or phone in Do Not Disturb mode. (See Using Do Not
Disturb on page 47 and Blocking and Accepting Calls on page 73 .)
Ending a Call
Either party can end a call.
To end a call:
Do either of the following:
• On a badge or phone, press the Call button.
• On a phone, press the Power/End
key.
If the other party ends the call, you will be disconnected automatically.
Using Buttons to Answer "Yes" or "No"
When a Genie prompt requires a "yes" or "no" answer (for example, to
confirm that you want to send a message), you can say your response or you
can press a button to respond.
To answer Yes:
• Press the Call button.
To answer No:
• Press the Hold/DND button.
Call Waiting
If you hear a call-waiting tone during a call, it means that someone is trying to
call you. The name of the person calling you will flash on your badge or phone
display.
Basic Calling ··· 45
Putting a Caller on Hold and Releasing the Hold
To accept a waiting call:
1. Press the Call button.
Vocera puts the first call on hold and connects the second call.
2. When you are done speaking, press the Call button again.
Vocera ends the second call and returns to the original call.
To refuse a waiting call:
Do either of the following:
• Press the Hold/DND button.
• Ignore it.
If possible, use the DND button to refuse the call and cancel the call waiting
tone immediately.
Vocera treats the second call as an unanswered call. The caller is either
prompted to leave a message or forwarded to a destination you have chosen.
See Forwarding Your Calls on page 66.
Putting a Caller on Hold and Releasing the Hold
When a call is on hold, you can press the Call button, and then call another
badge or phone, send a message, or give the Genie any other authorized
command when the Genie answers.
Note: If you put a call on hold on a Vocera smartphone, you cannot use the
keypad to dial an extension to place another call. However, you can press the
Call button and use a Genie command ("Dial extension" or "Dial an outside
number") to dial a number.
To put a badge call on hold:
• Press the Hold/DND button on the top of the badge.
The indicator light on the Hold/DND button blinks.
To reconnect to a call on hold:
• Press the Hold/DND button again.
On the badge, the indicator light on the Hold/DND button stops blinking. On
the smartphone, the DND icon disappears from the top of the screen.
46 ··· Vocera Badge User Guide
Using Do Not Disturb
Using Do Not Disturb
There may be times when it is inconvenient for you to receive calls and message
notifications from the Genie (when you are attending a meeting, for example).
The best way to block calls temporarily is to press the Hold/DND button. When
you are ready to resume accepting calls, press the Hold/DND button again.
On a badge, a light at the top of your badge flashes yellow to remind you that
you are in Do Not Disturb (DND) mode. Also, your badge or phone will beep
every 15 minutes to remind you, unless your system administrator turns off this
setting.
When you put the badge or phone in DND mode, some calls may still be put
through. VIP buddies or a person with VIP status can optionally interrupt DND
mode, and an urgent call is always connected.
The Genie tells VIP buddies and callers who have VIP Status that you are not
accepting calls right now, and asks them "Do you want me to break through?"
If they confirm, the Genie calls your Vocera device. (VIP Status is a permission
granted by the system administrator.)
Urgent calls and urgent broadcasts always break into DND mode — you do not
get the opportunity to reject them. The system administrator must grant a user
permission to make urgent calls and broadcasts.
To block calls using voice commands, see Blocking and Accepting
Calls on page 73.
Sending Voice and Email Messages
The following topics describe how to send messages from your badge or
phone:
• Sending a Voice Message on page 47
• Sending an Email Message on page 48
Sending a Voice Message
You can send voice messages to individual users, or you can send messages to
all members of a group simultaneously. You can also specify that the message
is urgent. By default, the maximum length of each message is one minute,
although your system administrator can set it as high as three minutes.
If you send an urgent message, it automatically breaks through to all
recipients, regardless of what they are doing at the time. See Issuing Urgent
Commands on page 69.
Basic Calling ··· 47
Sending an Email Message
The following table shows the commands for recording voice messages:
Action
Recommended Voice
Commands
Alternative Forms
Send a message to a
user
Record a message for John
Smith.
Send a message to John
Smith.
Send a message to the
members of a group
Record a message for Tech
Support.
Send a message to Tech
Support.
Send an urgent
message to a user
Record an urgent message for
John Smith.
Send an urgent
message to John Smith.
Send an urgent
message to the
members of a group
Record an urgent message for
Tech Support.
Send an urgent
message to Tech
Support.
Sending an Email Message
You can also send a voice message from your badge or phone to the email
address of any badge user, group, outside buddy, or address book entry. Vocera
sends your message as a .WAV sound file that is attached to a generic text
email message. The recipient can play the message by using Windows Media
Player or any other Windows utility that can play .WAV files.
For example, suppose you want to use your Vocera device to send a message
to a travelling colleague who is reachable only by email. You can send a voice
email to your colleague. His or her email reply automatically appears on your
badge as soon as it is received.
The following table shows you the commands for sending a voice message
from a Vocera device to an email address:
Action
Recommended Voice
Commands
Alternative Forms
Send a voice email
message to a user,
group, outside buddy,
or address book entry
Send an email message to John
Smith.
Record an email
message for John
Smith.
Leave an email message
for John Smith.
When you send a voice email message to a user, outside buddy, or address book
entry, the message is sent to the address stored for that person on the Vocera
server. If you send the email to a group, the message is sent to all members of
the group.
48 ··· Vocera Badge User Guide
Listening to Messages
Note: If you attempt to send a message to a user who does not have an email
address, the Genie notifies you and cancels the message. If you attempt to
send a message to a group, and a group member does not have an email
address, the Genie notifies you and asks if you want to send the message to the
members who have email addresses.
Listening to Messages
You can use the badge or phone to listen to either voice or text messages.
When you play a voice message, you hear the recorded voice of the person who
sent it. When you play a text message, Vocera uses text-to-speech generation to
speak the message for you.
Vocera uses the following default settings for message playback:
• The order in which messages are played is the opposite of the order in which
they are received (most recent message first).
The badge or phone plays urgent messages before standard messages,
regardless of the order in which messages are received.
• The date and time of the message are not announced.
You can change these default settings in the Announcements tab of the
User Console. If you do not have access to the User Console, your system
administrator can change these settings for you.
If you do not speak the modifying words "voice" and "text" when you play or
delete messages, the Genie assumes you are working with voice messages. Use
the following commands to work with voice messages:
Action
Recommended Voice
Commands
Alternative Forms
Play new (unplayed)
voice messages
Play messages.
Play voice messages.
Play my messages.
Play messages from John
Smith.
Play voice messages
from John Smith.
Play my messages from
John Smith.
Play messages from Marketing.
Play voice messages
from Marketing.
Play my messages from
Marketing.
Basic Calling ··· 49
Listening to Messages
Action
Recommended Voice
Commands
Alternative Forms
Play old (previously
played) voice messages
Play old messages.
Play old voice messages.
Play my old messages.
Play old messages from John
Smith.
Play old voice messages
from John Smith.
Play my old messages
from John Smith.
Play old messages from
Marketing.
Play old voice messages
from Marketing.
Play my old messages
from Marketing.
Delete voice messages
Delete all messages.
Delete all voice
messages.
Erase all messages.
Erase all voice
messages.
Delete all messages from John
Smith.
Delete all voice
messages from John
Smith.
Erase all messages from
John Smith.
Erase all voice messages
from John Smith.
You must speak the modifying word "text" when you issue commands to play
or delete text messages. You can use the following commands to work with any
type of text messages, regardless of whether they were sent through the User
Console or through email:
Action
Recommended Voice
Commands
Alternative Forms
Play new (unplayed)
text messages
Play text messages.
Play my text messages.
Play old (previously
played) text messages
Play old text messages.
Play my old text
messages.
Delete text messages
Delete all text messages
Erase all text messages.
50 ··· Vocera Badge User Guide
Commands You Can Use During Message Play
You can also use the "from" modifier to play or delete text messages sent from
the User Console, as shown in the following table:
Action
Recommended Voice
Commands
Alternative Forms
Play new (unplayed)
text messages sent
through the User
Console
Play text messages from John
Smith.
Play my text messages
from John Smith.
Play old (unplayed) text
messages sent through
the User Console
Play old text messages from
John Smith.
Play my old text
messages from John
Smith.
Delete text messages
sent through the User
Console
Delete all text messages from
John Smith.
Erase all text messages
from John Smith.
Commands You Can Use During Message Play
The following table shows the commands you can use during message
playback. In each case, you press the Call button while the message is being
played and say the command. You can end message play altogether by pressing
the Hold/DND button, or by pressing the Call button twice.
Action
Recommended Voice
Commands
Alternative Forms
Delete the message
you just played or
are in the process of
playing
Delete
Erase
Save the message you
just played or are in
the process of playing
Save
Archive
Play the next message
Next
Skip
Replay the current
message
Repeat
Get the time the
message was received
Time stamp
Time
Get the date the
message was received
Date stamp
Date
Basic Calling ··· 51
Reading Text Messages
Action
Recommended Voice
Commands
Alternative Forms
Cancel message play
Cancel
Goodbye
Reading Text Messages
You can read three kinds of text messages on the display of your Vocera device:
• Text messages. Vocera smartphone users can send text messages to other
Vocera users. Vocera Messaging Interface (VMI) applications that interface
with other systems, such as nurse call systems, can also send text messages to
Vocera devices.
• Email messages. People inside and outside the Vocera system can send text
messages to your Vocera device from their email programs. See Sending
Text Messages to Vocera Devices on page 87.
• User Console messages. Users can send these text messages from the Vocera
User Console. See The User Console on page 99.
To read text messages on the badge display:
1. Hold the badge so that the display screen is visible.
2. Press the Select button once to see the Messages icon.
3. Press the Select button to display a list of message subjects, one subject
per line. On the B3000, the subject line for only one message is shown at a
time. The newest messages are listed first.
If the message was sent from an email account, the subject line displays the
first 12 or 13 characters of the message.
4. Use the Up and Down buttons to scroll through the list of messages until
you see the message you want to read.
5. Press the Select button to view the selected message.
The badge displays the body of the message, the sender's name or email
address, and the date and time the message was received by the Vocera
server. Use the Up and Down buttons to scroll through the message, if
necessary.
Note: If a text message appears to be incomplete, someone may have sent
you an email message longer than the character limit for your device.
6. When you finish reading the message, press the Select button to see this
menu of message options:
52 ··· Vocera Badge User Guide
Using Voice Commands to Set Device Properties
• PLAY uses text-to-speech generation to speak the message for you.
• TO NEXT MSG skips to the next message in the list.
• DELETE MSG erases the message from the badge memory and from the
Vocera server.
• SAVE MSG saves the message and prevents it from being automatically
deleted. You are limited to 20 text messages at a time, and you can save
up to 10 of these messages.
• UNSAVE MSG allows the message to be automatically deleted.
• BACK TO LIST returns to the list of text messages, where you can select
another message.
• EXIT MENU returns to the main screen.
Note: You can discontinue reading messages and return to the main
screen at any time by pressing and holding the Select button until the
badge beeps.
To read the most recent text message quickly on a badge:
• Press the Select button three times.
Using Voice Commands to Set Device Properties
A few voice commands let you set properties that control the behavior of your
Vocera device. The system administrator sets default values for these properties.
You can change them through the User Console or by using voice commands.
Using the Auto Answer Commands
The Auto Answer property lets you specify whether the badge or phone
automatically answers incoming calls or whether it asks if you can take a call
before connecting it.
• If Auto Answer is turned on, the badge or phone automatically connects all
incoming calls immediately, without asking if you want to take the call. If all
calls need to be connected quickly, you can enable this feature.
• If Auto Answer is turned off, the badge or phone prompts you by asking,
"Can you take a call from Hans Dressler?" before connecting an incoming
call.
Basic Calling ··· 53
Using the Announce through Speaker Commands
Use the following commands to control the Auto Answer property:
Action
Recommended Voice
Commands
Connect incoming calls
immediately
Turn auto answer on.
Ask before connecting
incoming calls
Turn auto answer off.
Alternative Forms
Using the Announce through Speaker Commands
When you use a headset (or badge with a managed lanyard), the badge or
phone automatically plays all audio through it by default. Consequently, if you
don't wear your headset all the time, you may not hear an incoming call or
message announcement, and you may not know that someone is trying to
contact you.
The Announce through Speaker property lets you customize that behavior:
• When the Announce Through Speaker property is enabled, the B2000
provides call or message announcements through both the badge speaker
and the headset. These dual announcements ensure that you will always be
notified of an incoming call, even if your headset is temporarily off. After
accepting the call, the audio is through the headset only.
When you enable this property for the B1000A badge, incoming call and
message announcements are played through only the speaker when a
headset is plugged in. After accepting the call, the audio is through the
headset only.
• If Announce through Speaker is turned off, either type of badge or a phone
plays both the announcement as well as the call or message through the
headset.
If you turn on Announce through Speaker, you can leave your headset plugged
in, and simply put it on to communicate after you hear the announcement.
When your headset is not plugged in, all calls, messages, and announcements
play through the speaker, as usual, regardless of the Announce through Speaker
setting.
Note: If you turn on Announce through Speaker for a B1000A badge and
you are wearing your headset when a call comes in, you may not hear the
announcement in a noisy environment (because it plays through the speaker);
however, you will still hear the call or message through the headset.
54 ··· Vocera Badge User Guide
Getting Help
Use the following commands to control the Announce through Speaker
property:
Action
Recommended Voice
Commands
Play announcements
through badge speaker
when headset plugged
in
Turn announce through
speaker on.
Play announcements
through headset when
headset plugged in
Turn announce through
speaker off.
Alternative Forms
Getting Help
The Vocera system can be customized to provide users with a Help command to
help users learn how to use their Vocera devices. For example, the Help prompt
could direct users to a Vocera super user, an administrator, an internal Web site,
or a local help desk for assistance.
Action
Recommended Voice
Commands
Get help
Help.
Alternative Forms
Note: If your system does not have a custom Help prompt, when a Vocera user
says the "Help" command the system uses the standard Help prompt: "No help
is currently available."
For information on how your Vocera administrator can create a custom Help
prompt, see Providing a Custom Help Prompt in the Vocera Administration
Guide.
Basic Calling ··· 55
Getting Help
56 ··· Vocera Badge User Guide
Advanced Commands
Some commands require special Vocera permissions or are a little more complex
than the commands described in Basic Calling on page 37. This chapter
describes these commands.
The commands are grouped by category. When a command requires special
permission, it is marked by an asterisk (*) in the description. Your system
administrator enables or disables permissions for each user. If you do not have
permission to use a command that requires one, the Genie will tell you.
Calling Telephone Numbers
If the Vocera Telephony Solution Software is installed on your system, you can
ask the Genie to call telephone numbers. Separate permissions are required to
make calls to in-house extensions, local numbers, and long-distance numbers.
The following commands are available:
Action
Recommended Voice
Commands
Call an extension *
Dial extension 5120.
Transfer a call to a desk
extension *
Transfer to extension 5120.
Call a local or long
distance telephone
number *
Dial an outside number.
Alternative Forms
Call an outside number.
Note: You cannot use "Get me an outside line" as an alternate form of "Dial
an outside number". This alternate command has been removed because it
interferes with the "Get me John Smith" command.
Advanced Commands ··· 57
Calling an Address Book Entry or Buddy
Use the same command to make local and long distance calls. When the Genie
prompts you for the number, say both the area code and the phone number,
even when calling a local number. If the area code you say matches the local
area code or toll-free area codes set up by your system administrator, the call
will be considered local.
You cannot place an international call by speaking a series of digits. However,
you can specify an international number for a buddy or an address book entry,
then use the corresponding name in a voice command. For example, if you
specify an international phone number for an address book entry named
German Office, you could place a call by saying, "Call German Office."
The Genie understands numbers, including variations of a number. For example,
"Dial extension four one zero zero," "Dial extension four one oh oh," or "Dial
extension forty one hundred" are all recognized as commands to dial 4100. The
Genie also recognizes "double", "triple", "treble", and "naught". The Genie
does not let you say alphabetical characters in a dialing command, such as "1–
800–VOC–ERA1".
Calling an Address Book Entry or Buddy
The Vocera system provides an address book for the names and phone numbers
of people who are not Vocera users. Your system administrator sets up and
maintains this address book, but all users can access the names of people and
places it contains from their Vocera devices.
For example, if Vocera users frequently need to contact local businesses, your
Vocera administrator can enter the business names and phone numbers in the
address book. Then, getting a price quotation from Northwestern Hardware can
be as simple as using a badge or phone to say "Call Northwestern."
If you have access to the User Console, you can also set up a private address
book of Outside Buddies. Your buddy list contains the names, nicknames, and
contact information for friends who are not Vocera users. For example, if you
set up My Mom as an outside buddy, you can say, "Call My Mom" to dial her
phone number. See the Vocera User Console Guide for complete information
about setting up buddies.
Vocera requires you to have separate permissions to call toll and toll-free phone
numbers. You need one or both of these permissions to contact names in your
private address book. You do not need any special permissions to contact a
person or place in the system address book.
In addition to the Call command, you can use address book entries and buddies
in the following voice commands:
58 ··· Vocera Badge User Guide
Sending and Receiving Numeric Pages
• Conference. See Placing a Three-Way Conference Call on page 67.
• Invite. See Placing a Three-Way Conference Call on page 67.
• Send Voice Email. See Sending an Email Message on page 48.
Action
Recommended Voice
Commands
Alternative Forms
Call an address book
entry *
Call Poison Control.
Find Poison Control.
Get me Poison Control.
Contact Poison Control.
Call an outside
buddy *
Call My Mom.
Find My Mom.
Get me My Mom.
Contact My Mom.
Sending and Receiving Numeric Pages
If the Vocera Telephony Solution Software is installed on your system, you can
use a voice command to send a numeric page. Vocera sends the recipient's
pager a call-back number that allows that person to return a call directly to your
Vocera device. .
You can send a page to anyone in the Vocera system by using his or her name.
For example, if Dr. Randolph is a Vocera user, buddy, or person in the address
book, you can speak the command "Page Dr. Randolph" to send a numeric
page.
Additional voice commands let you use a Vocera device to send a numeric page
to any arbitrary number. If you dial full 7- or 10-digit numbers to send a page
in your environment, issue the command, "Page an outside number." When
the Genie prompts you for the number of the pager, say the area code and the
phone number, even when calling a local number. If the area code matches your
local area code or a toll-free area code set up by your system administrator, the
call will be considered local.
Some environments provide a paging service that allows employees to send
internal pages using only a few digits, similar to the way they call internal
extensions. Vocera lets you send pages to these numbers directly. For example,
to send a page to the internal number 3964, you speak the command "Page
number 3964".
Advanced Commands ··· 59
Sending and Receiving Numeric Pages
The Genie understands common variations of numbers. For example, "four one
zero zero," "four one oh oh," and "forty one hundred" are all recognized as
acceptable variations of 4100. The Genie does not recognize commands to dial
letters (for example, 1 – 800 – VOC – ERA1).
The following table summarizes the voice commands you use to send a numeric
page:
Action
Recommended Voice
Commands
Alternative Forms
Send a page to a
person or group in the
Vocera system
Page Tom Mailer.
Send a page to Tom
Mailer.
Send a page to an
outside number
Page an outside number.
Send a page to an
internal number
Page number 3964.
Page Tech Support.
Send a page to Tech
Support.
When you send someone a page, Vocera dials the pager number, pauses briefly,
and then passes the pager the telephone number of the Vocera system as well
as your desk extension. The pager displays the Vocera system number and the
desk extension.
The person who is paged returns the call by dialing the Vocera system number,
and then entering your desk extension at the system's Genie prompt. Vocera
then automatically connects the return call directly to your Vocera device, not to
your desk extension.
Note: In an environment where you do not have a desk extension, such as
a hospital or retail store, the Vocera administrator assigns you an arbitrary
extension to enable the callback feature. You do not have to learn this number
or use it in any way; it is for internal purposes only.
Vocera requires you to have separate permissions to call toll and toll-free phone
numbers. You need one or both of these permissions to send a page to names
in your buddy list. You do not need any special permissions to page a Vocera
user or a person in the system address book.
You also need permission to have a pager number. If you have a pager number,
use the following voice commands to specify whether you want Vocera users to
be able to send you pages:
60 ··· Vocera Badge User Guide
Redialing Phone Numbers
Action
Recommended Voice
Commands
Allow Vocera users
to send you numeric
pages *
Enable pages.
Stop receiving numeric
pages from Vocera
users *
Disable pages.
Alternative Forms
In addition to using the voice commands to send pages, the Genie may ask if
you want to send a page to someone who is unavailable. For example, when
you call a user who is not on the system, and that person has a pager number,
the Genie asks you if you want to send that person a page. If you say no, the
Genie then asks if you want to leave a message.
Redialing Phone Numbers
Your Vocera device can redial the last phone number it called as a result of any
of the following actions:
• Calling an extension or outside phone number
• Transferring a call from a Vocera device to an extension
• Sending a numeric page
Use the following voice command to redial a phone number:
Action
Recommended Voice
Commands
Redial the last phone
number you called
Redial number.
Alternative Forms
Redialing can save you time when you have to call the same number
successively. For example, the first time you call a long distance number
you must issue the command "Dial an outside number", then state the full
telephone number that you want to call. If you want to call that same number
again, and you have not made other phone calls since then, you can simply
issue the command, "Redial number".
Advanced Commands ··· 61
Using Instant Conferences
Using Instant Conferences
In some situations, even the short amount of time required to place a call with
a Vocera device is too long to wait. For example, employees in a retail store may
have a goal of just a few seconds to respond to a customer's query. Similarly,
some hospital employees may have an ongoing need for extremely urgent
communication.
Using the conference feature gives your badge the push-to-talk quickness and
convenience of a walkie-talkie, while retaining all the flexibility and power of
the Vocera system. In Vocera, a conference is not a place for idle conversation—
it is a special device state that lets you speak with other users instantly.
Joining and Leaving a Conference
The Join command places you in a conference. Once you are there, you simply
press and hold the Call button to speak to everyone else in the conference—
you don't have to wait for call setup, speech recognition, or Genie interactions.
Everyone in a conference can hear you, anyone in a conference can reply as
soon as you release the Call button, and everyone hears the reply immediately.
Every group has a conference associated with it. For example, if your site has
set up groups called Managers and Cashiers, you automatically have access to
conferences with those names. You do not need to be a group member to use
its conference; however, your system administrator does need to grant you the
Conference permission.
To join or leave a conference, use the Join or Leave commands with the name
of the conference; for example:
"Join the conference for Managers"
"Leave the conference for Cashiers"
The Genie speaks a confirmation when you join or leave a conference. In
addition, the Genie announces how many other users are in the conference
when you join.
You cannot be in more than one conference at the same time. If you use the
Join command when you are already in a conference, Vocera automatically
takes you out of the first conference and places you in the second one.
62 ··· Vocera Badge User Guide
Using the Vocera Badge or Phone in a Conference
Using the Vocera Badge or Phone in a Conference
While you are in a conference with a Vocera badge or phone, you still have
access to every other Vocera function. That is, you can place and receive calls,
send and listen to messages, and perform every other task you are accustomed
to using the badge or phone for.
If you are in a conference, you can press the Call button to hear the Genie
prompt, then issue a command like you usually do. If you press and hold
the Call button, however, you initiate a conversation with everyone in the
conference.
Summoning the Genie takes precedence over a conversation in a conference.
That is, you can interrupt an active conversation in a conference by pressing the
Call button to issue a command. Similarly, any incoming calls are also routed to
your Vocera device, interrupting an active conference.
The Do Not Disturb state is also effective in a conference. If your Vocera device
is in Do Not Disturb mode, you are not interrupted when someone begins a
conversation in a conference. However, you cannot use the Hold/DND button
to cancel an active conference. Only pressing the Call button to summon the
Genie can cancel an active conference.
Call blocking is not effective in a conference. If you are blocking calls from
someone who is in a conference with you, you will still hear that person during
a conference, although your Vocera device continues to block that person's
direct calls.
Because waiting in a conference does not consume additional power — and
you have access to all other Vocera commands — you can stay in a conference
as long as you want. In many situations, you may want to be in a conference
the entire time you are using your badge or phone.
Summary of Conference Commands
Use the following commands to communicate in a conference:
Action
Recommended Voice Commands
Join a conference *
Join conference for Intensive Care .
Leave a conference *
Leave conference for Intensive Care .
Advanced Commands ··· 63
Broadcasting to a Group
Action
Start conferencing or
reply (when you are in a
conference)
Recommended Voice Commands
1. Press and hold the Call button.
• If it is OK to talk, you hear a beep. Other users
also hear a beep to indicate that an instant
conference is starting.
• If somebody else in the conference has already
started to speak, you hear a chirp.
2. Begin speaking.
Everyone in the conference hears you immediately.
3. When finished, release the Call button.
Everyone in the conference hears a chirp, letting
them know they can now reply.
Find out what conference
you are in
What conference am I in?
Find out who is in your
conference
Who is in my conference?
Find out who is in any
conference
Who is in the conference for Intensive Care?
Broadcasting to a Group
The broadcast feature lets you quickly make an announcement to an entire
group. Broadcasting is different than calling a group:
• Broadcasting simultaneously contacts everyone in a group who is online
and available. A broadcast is not recorded for members who are offline or
unavailable.
• Calling a group connects you to the first available member in a group.
Recipients of a broadcast may cancel it by pressing the Hold/DND button during
the broadcast. Recipients may also respond to everyone in the broadcast group
by pressing and holding the Call button before the broadcast ends.
The following table summarizes the commands you use to communicate in a
broadcast:
Action
Recommended Voice Commands
Initiate a broadcast to a
group
Broadcast to Tech Support.
64 ··· Vocera Badge User Guide
Summoning Help in an Emergency
Action
Recommended Voice Commands
Cancel a broadcast
Press the Hold/DND button while listening to the
broadcast.
Reply to everyone
1. Press and hold the Call button before the broadcast
ends.
• If it is OK to talk, you hear a beep. Other users
also hear a beep to indicate that a reply is
starting.
• If somebody else has already started to reply, you
hear a chirp.
2. Begin speaking.
Everyone in the broadcast group hears you
immediately.
3. When finished, release the Call button.
Everyone in the broadcast group hears a chirp,
letting them know they can now reply.
You cannot initiate a broadcast to a group that is already receiving one. The
Genie prevents you from starting the second broadcast, but it allows you to join
the broadcast in progress (if you are a member of that group), or it tells you
to try later (if you are not a member of that group). An urgent broadcast to a
group that is already receiving a broadcast will always break in.
If you are already listening to one broadcast when someone attempts to include
you in another broadcast, you receive the call waiting tone. Similarly, you
receive the call waiting tone when someone calls you while you are receiving a
broadcast. See Call Waiting on page 45.
Summoning Help in an Emergency
If your system administrator sets up an emergency broadcast group, you can
quickly summon help by clicking the Call button twice. Using this feature
initiates an urgent broadcast to this special group.
You don't have to remember the name of the group, and you don't have to
speak any commands—just click the Call button twice, then start talking when
you hear the chime. Everyone in the emergency broadcast group hears you
immediately. Unlike other broadcast commands, this feature does not require
any special permissions.
Advanced Commands ··· 65
Forwarding Your Calls
Like an ordinary broadcast, you can press the call button to end the emergency
broadcast, and other users can reply to everyone by pressing and holding the
Call button before the broadcast ends.
Note: Because this feature initiates an urgent broadcast, it interrupts
any other calls or broadcasts that are in progress. See Issuing Urgent
Commands on page 69 .
Forwarding Your Calls
When you cannot answer a call for any reason, or when you block all calls
or put your badge or phone in Do Not Disturb mode, your caller is usually
prompted to leave a message. As an alternative, you can also instruct the Genie
to forward your calls to another user, to a group, or if telephony integration is
installed on your system, to a phone number.
When you tell the Genie to forward your calls, you will be prompted to choose
the conditions under which calls are forwarded. The choices are:
• All — Your badge or phone does not play a ring tone when you receive a
call, and every call is forwarded to the user or group you specified.
• Unanswered — Your badge or phone will still receive calls. Only the calls
that you do not answer will be forwarded according to your instructions.
• Offline — Calls are forwarded when you are logged out or when your badge
or phone is out of range of the wireless network.
The following table summarizes the commands for forwarding your calls:
Action
Recommended Voice
Commands
Alternative Forms
Forward calls to a
phone number in your
profile *
Forward my calls to my desk
phone.
Forward calls to my
desk phone.
Forward my calls to my cell
phone.
Forward calls to my
mobile phone.
Forward my calls to my home
phone.
Forward calls to my
home phone.
Forward my calls to my
company voice mail.
Forward calls to my
voice mail.
Forward my calls to extension
3425 .
Forward to extension
3425 .
Forward to an internal
extension *
66 ··· Vocera Badge User Guide
Placing a Three-Way Conference Call
Action
Recommended Voice
Commands
Alternative Forms
Forward to an outside
number *
Forward my calls to an outside
number.
Forward to an outside
number.
Forward my calls to another
number.
Forward to another
number.
Forward my calls to John
Smith.
Forward calls to John
Smith.
Forward my calls to Sales.
Forward calls to Sales.
Stop forwarding.
Stop forwarding calls.
Forward to another
user or to a group *
Stop calls from
forwarding *
Note: Your system administrator must grant you permission to forward calls.
If you attempt to issue these commands without the proper permissions, the
Genie will remind you.
Placing a Three-Way Conference Call
You can use your badge or phone to set up a three-way conference call with
two other Vocera users (three parties total, including yourself).
To begin a three-way conference call, you use the Conference voice command,
and then say the names of the other Vocera users whom you want to
participate in the call. For example, "Conference James Madison and Mary
Lamb."
You can also change any two-party call into a three-way conference call by
adding another party. You can do this in either an unsupervised or supervised
way. The following sections describe each method.
Unsupervised Conferencing
You can add another party to an existing call without speaking to him or her
first.
To add a third person to a call:
1. While on a 2-party call, press the Hold/DND button.
2. Wait for the Genie to confirm that your current call is on hold, and then
press the Call button.
Advanced Commands ··· 67
Supervised Conferencing
3. Say Invite New Person's First and Last Names. (For example: "Invite George
Washington.") If the person you want to add answers, all parties are then
connected in a three-way conference call automatically.
Supervised Conferencing
You can speak to a new person before adding him or her to a three-way
conference call or, as an alternative, you can switch between the new person
and a call in progress.
To talk with a third person:
1. While on a 2-party call, press the Hold/DND button.
2. Wait for the Genie to confirm that your first call is on hold, and then press
the Call button.
3. Say Call New Party's First and Last Names.
4. When you finish speaking to the new party, press the Hold/DND button.
The Genie asks if you want to conference the parties.
5. Answer in either of the following ways:
• Say "Yes" to create a three-way conference call between you and the
other two parties.
• Say "No" to place the new party on hold while you speak with the
original caller.
6. If you placed one call on hold, you can optionally press the Hold/DND
button at any time to switch between the original caller and the new party.
Each time, the Genie asks if you want that party to join your existing call.
7. To end a call, press the Call button.
Either of the following situations occurs:
• If the calls are conferenced together, your device hangs up and the other
two parties may continue to talk or hang up also.
• If one call is on hold, the party you were speaking with is disconnected
and your device returns to the other call.
The following table summarizes your conference call options.
Action
Recommended Voice Commands
Initiate a conference call
Conference James Madison and Mary Lamb.
68 ··· Vocera Badge User Guide
Issuing Urgent Commands
Action
Recommended Voice Commands
Add another party to
a call (unsupervised
method)
1. Press the Hold/DND button to put your call on hold.
Add another party to a
call (supervised method)
1. Press the Hold/DND button to put your call on hold.
2. Press the Call button to summon the Genie and say:
Invite Robin Hood.
2. Press the Call button to summon the Genie and say:
Call Robin Hood. Your device connects to the new
party.
3. After speaking with the new party, press the Hold/
DND button. When the Genie asks if you want to
conference the parties, do either or the following:
• Answer "Yes" to create a three-way conference
call between you and the other two parties.
• Answer "No" to place the new party on hold
while you speak with the original caller.
Switch between an active
call and a call on hold
Press the Hold/DND button.
End a conversation and
return to the other party
Press the Call button while talking to the person you
want to disconnect.
Issuing Urgent Commands
If the system administrator has granted you the required permission on the
Vocera server, you can issue an Urgent command that automatically breaks
through to all recipients, regardless of what they are doing at the time.
You can make any of the following commands urgent:
• Call
• Broadcast
• Conference
• Invite
Urgent commands are powerful—they break through to recipients even if they
are in Do Not Disturb mode, are blocking calls, are forwarding all their calls,
or are in the middle of another call or three-way conference. The badge or
phone announces an urgent call or broadcast with a special ring tone, and it is
automatically answered, even if the recipient has auto-answering turned off.
See Using the Auto Answer Commands on page 53.
The following table shows you how to issue urgent commands.
Advanced Commands ··· 69
Dialing a Phone Number to Urgently Broadcast to a Group
Action
Recommended Voice
Commands
Alternative Forms
Place an urgent call *
Urgently call Yukio Nakamura.
Urgent call to Yukio
Nakamura.
Urgent call Yukio
Nakamura.
Issue an urgent
broadcast *
Urgently broadcast to
Managers.
Urgent broadcast to
Managers.
Initiate an urgent
three-way conference
call. *
Urgently conference James
Madison and Mary Lamb.
Urgent conference
James Madison and
Mary Lamb.
Urgently add another
party to a call *
Press the Hold/DND button to
put your call on hold. Press the
Call button to summon the
Genie and say either of the
following:
Urgent invite Robin
Hood.
Urgent call Robin Hood.
• Urgently invite Robin Hood.
• Urgently call Robin Hood.
Dialing a Phone Number to Urgently Broadcast to a Group
Using a Vocera Smartphone, a user can dial the prefix for urgent broadcasts
(666 by default) followed by a group's telephone extension to make an urgent
broadcast to a group of Vocera users. This DTMF method of initiating an urgent
broadcast is faster and it bypasses the Genie, thus avoiding potential speech
recognition problems. This feature is also available if you access the Genie from
a standard phone (instead of a Vocera Smartphone) by calling the Vocera hunt
number.
For example, if the prefix for urgent broadcasts is 666 and the extension for the
Charge Nurse group is 5800, you could send an urgent broadcast to the Charge
Nurse group by dialing 6665800 and then pressing
Note: The prefix for urgent broadcasts is configurable. Check with your Vocera
administrator for the prefix used by your Vocera system.
Joining or Leaving a Group
If the system administrator has granted you the required permission on the
Vocera server, you can use voice commands to add yourself to or remove
yourself from a group.
70 ··· Vocera Badge User Guide
Joining or Leaving a Group
Note: Group managers also have the ability to add members to a group and
remove them. See Commands for Group Managers on page 83.
Use the following voice commands to add yourself to or remove yourself from a
group:
Description
Recommended Voice
Commands
Add yourself to a
group *
Add me to Technical Support.
Add yourself to
multiple groups *
Add me to multiple groups.
Remove yourself from
a group *
Remove me from Technical
Support.
Remove yourself from
multiple groups *
Remove me from multiple
groups.
Alternative Forms
Each time you hear a tone, say
the name of a group to which
you want to be added. When
you are finished, press the Call
button.
Each time you hear a tone,
say the name of a group
from which you want to
be removed. When you are
finished, press the Call button.
You can also find out whether you or other Vocera users are members of
groups by asking the Genie:
Description
Recommended Voice
Commands
Alternative Forms
Find the groups to
which you belong
What groups am I in?
What groups do I
belong to?
What groups am I a
member of?
Find out who is in a
particular group
Who is in Technical Support?
Advanced Commands ··· 71
Locating a Vocera User or Group Member
Locating a Vocera User or Group Member
To find a Vocera user or group member in your location or in neighboring
locations, press the Call button and tell the Genie to "Locate nearest User" or
"Locate nearest member of Group name."
To locate a Vocera user or group member at a different site, you must first
connect to that site using the "Connect to Site" command. After you are
connected to the site, use one of the "Locate" voice commands.
Important: The voice command Find ("Find John Smith" for example) will call
the user or group.
Action
Recommended Voice
Commands
Locate another user or
group member *
Where is John Smith?
Alternative Forms
Locate John Smith?
Locate nearest member of Tech
Support?
Locate closest member of Tech
Support?
Find out your current
location *
Where am I?
Find out the current
location of another
user *
Where is John Smith?
Find a group member
near a certain
location *
Locate a member of Tech
Support near The Cafeteria.
Recording Your Voiceprint
A voiceprint allows the system to authenticate you when you log in. A
voiceprint is similar to a fingerprint—it distinguishes you from other people. If
you have recorded your voiceprint, you will be challenged to repeat some digits
when you log in. The system compares your voice with your recorded voiceprint
and denies the login if there is a mismatch.
Voiceprint authentication is active only if it has been enabled by your system
administrator. Your system administrator needs to provide separate permissions
for you to record and erase your voiceprint. Normally, only your system
administrator will have permission to erase the voiceprint of another user.
72 ··· Vocera Badge User Guide
Blocking and Accepting Calls
Until your voiceprint has been recorded, other users will be able to log in under
your name. Your system administrator may have configured the system to
prompt you to record your voiceprint the first time you log in.
To allow the system to authenticate you when you log in, use the following
commands to record or erase your voiceprint.
Action
Recommended Voice
Commands
Record or erase
voiceprint *
Record my voiceprint.
Alternative Forms
Erase my voiceprint.
Make sure you record your voiceprint in a quiet place and speak in a normal
voice.
Important: After you have recorded your voiceprint, you should test it several
times by logging in and out. If you have trouble logging in, you should erase
your voiceprint or ask your system administrator to erase it so you can log in
and re-record it. The system automatically refines your voiceprint over time; the
more times you log in successfully, the easier it is for the system to recognize
your voice the next time.
Blocking and Accepting Calls
You can use the following voice commands to block or accept calls. Some
of these commands offer more flexibility than the comprehensive blocking
provided by the Hold/DND button.
Action
Recommended Voice
Commands
Alternative Forms
Block calls *
Block all calls.
Hold all calls.
Block all calls from John Smith.
Hold all calls from John
Smith.
Block all calls except from
John Smith.
Accept calls *
Hold all calls except
from John Smith.
Accept all calls.
Take all calls.
Accept all calls from John
Smith.
Take all calls from John
Smith.
Accept all calls except from
John Smith.
Take all calls except
from John Smith.
Advanced Commands ··· 73
Recording a Dictation Session
Action
Recommended Voice
Commands
Alternative Forms
Find out who is
currently blocked from
calling your badge or
phone *
Who is blocked?
Whose calls are
blocked?
When you activate call blocking, some calls may still be put through. VIP
buddies or a person with VIP status can optionally break through, and an urgent
call or urgent broadcast is always connected.
If you are blocking calls, the Genie tells VIP buddies and callers who have VIP
Status that you are not accepting calls right now, and asks them "Do you want
me to break through?" If they confirm, the Genie calls your badge or phone
and asks if you want to take the call. (VIP Status is a permission granted by the
system administrator.)
Urgent calls and broadcasts always break through — you do not get the
opportunity to reject them. The system administrator must grant a user
permission to make urgent calls and broadcasts.
Note: You must have a special permission to issue block and accept call
commands.
Recording a Dictation Session
If your Vocera license includes dictation features and the Vocera administrator
has enabled your user account to be dictation-enabled, you can use a Vocera
badge or phone to capture and edit a dictation session.
For more information about using a Vocera badge or phone to record a
dictation session, see the Vocera Dictation User Guide.
Action
Recommended Voice Commands
Start recording a dictation session *
Start dictation.
Getting Other Information
You can use any of the following commands to get various kinds of
information:
74 ··· Vocera Badge User Guide
Navigating IVR Phone Trees with a Badge
Action
Recommended Voice
Commands
Alternative Forms
Find out who called or
left a message while
you were unavailable
(if you have Missed
Call Notification turned
off)
Who called?
Who called me?
Find out who is logged
in to the badge or
phone
Who am I logged in as?
Who am I?
Find out the current
time and date
What time is it?
Navigating IVR Phone Trees with a Badge
An IVR (Interactive Voice Response) tree is an automated system that gathers
information and routes incoming telephone calls without human interaction.
These systems typically require you to use a combination of voice and keypad
touch-tones to answer questions about the reason you are calling.
For example, many airlines require you to use an IVR tree if you call them for
flight arrival and departure information. Such a tree may tell you to "Press 1 for
arrivals or 2 for departures", then tell you to enter a flight number using the
telephone keypad.
You can use the badge to navigate an IVR tree and enter touch-tone responses,
even though it doesn't have a keypad. Any time you are using the badge in a
call, clicking the Hold/DND button twice in rapid succession (double-clicking)
places the badge in a special “touch-tone” mode, where you can speak the
digits.
Note: The Vocera smartphone has a keypad that you can use to enter IVR
responses.
To use a badge to interact with an IVR tree:
1. When the IVR system prompts you to enter a number, double-click the
Hold/DND button.
The badge beeps to indicate that it is ready for you to respond.
2. Speak the number at a steady pace, one digit at a time.
Advanced Commands ··· 75
Possible Touch-Tone Responses
The Vocera Genie responds by asking you to confirm the number, and then
beeping to indicate that it is ready for you to respond.
3. Say “Yes” to confirm or “No” to try again. You can also use the Call button
for “Yes” or the Hold/DND button for “No”, as in other Genie interactions.
When you confirm, the badge sends a touch tone for each spoken digit to
the IVR system, and the IVR system continues asking you questions.
4. If the IVR tree asks for a spoken response at any time, just speak to it as you
would during any badge call, without double-clicking.
The IVR system hears your response and acts accordingly.
You may say up to ten digits, letters, or special characters, as described in
Possible Touch-Tone Responses on page 76. Say all responses one-at-atime. For example, say “One Zero Zero”, not “One Hundred”.
Possible Touch-Tone Responses
IVR systems often require you to press the pound (#) or star (*) key during an
interaction. In addition, telephones in some countries have a few alphabetical
keys without numbers that you may have to use. The following table lists the
digits, letters and special characters you can speak in touch tone mode.
Supported Characters
How to Speak Them
The digits 0 through 9.
Say “Zero”, not “Oh” or “Naught”. Speak only single
digits; do not use “Double” or “Treble”.
The letters A through D.
Speak “Ay”, “Bee”, “See”, or “Dee”.
Do either of the following:
• In the US or Canada, say “Pound” or “Sharp”.
• In the UK, Australia, or New Zealand, say “Pound”,
“Sharp”, or “Hash”.
76 ··· Vocera Badge User Guide
Say “Star”, not “Asterisk”.
Special Features
The following topics describe special features of the Vocera badge and the
smartphone:
• Communicating with Multiple Sites on page 79
• Commands for Group Managers on page 83
• Sending Text Messages to Vocera Devices on page 87
• Using Vocera Access Anywhere on page 91
• The User Console on page 99
Special Features ··· 77
78 ··· Vocera Badge User Guide
Communicating with Multiple Sites
In Vocera, a site is a specific physical location where users can communicate
with each other. If your organization has multiple sites connected to the same
Vocera server, you can use your Vocera devices to communicate with users at
any site in your organization.
Note: This chapter is relevant only if your installation supports multiple sites.
See your Vocera administrator to find out if your installation supports multiple
sites.
About Sites
If your installation supports multiple sites, you can communicate with other
users, groups, and address book entries at your local site as well as at any other
site. When you roam from site to site, the Vocera server knows which site you
are visiting and can direct calls to your device there.
Groups, locations, and address book entries at different sites can have the same
name. For example, each site can have its own "Code Blue" group, its own
"Cafeteria" location, and its own "The Local Pharmacy" address book entry.
Each site in your organization has a unique name. For example, you may have
site names such as New York, Philadelphia, and Washington, or even site names
such as Third Street or North Wing.
Types of Sites
Vocera distinguishes among different sites based on where you typically work
and where you are visiting:
• Your home site is the physical site where you typically work.
Other users, groups, and address book entries also have a home site.
• Your current site is the physical site you are currently visiting.
Communicating with Multiple Sites ··· 79
Using Sites in Voice Commands
Because you and other users can roam among sites, you also have a current
site. In most situations, your current site and home site are identical. Your
current site changes only when you are on the network at another physical
site.
In some situations, your organization may have a "global" site that does not
represent any physical location. Your administrator can assign users, groups,
and address book entries to the global site if they are not associated with a
specific physical site.
Using Sites in Voice Commands
If your deployment has multiple sites, your usual procedures allow you to place
your most common calls. That is, to call a user who is at your current site, or to
call a user whose home site is the same as your current site, simply use normal
voice commands—Vocera will find the person for you.
For example, if you want to call Tech Support at your current site, simply
say "Call Tech Support". If you are visiting Chicago, and you want to call
Remington Peters, whose home site is Chicago, just say "Call Remington
Peters". Vocera will find Remington even if he is visiting another site.
You can also use normal voice commands to call a user, group, or address book
entry at the global site, if your installation has one. However, if the party you're
calling happens to have the same name as a user, group, or address book entry
at your local site, Vocera automatically calls the local party. In this situation, you
need to connect to the proper site before you issue the command.
To call users, groups, or address book entries at any arbitrary site, you must first
explicitly connect to the proper site, and then issue the normal voice command.
Explicitly connecting to a site always works, no matter where you or the party
you are calling happen to be located, assuming you have permission to call
users at remote sites.
Here are some examples of using sites in the "Call" voice command:
Action
Recommended Commands
Calling a user at your current site
Call April Buckley.
Calling a user whose home site is
the same as your current site
Call April Buckley.
80 ··· Vocera Badge User Guide
Logging In at a Site you are Visiting
Action
Calling a user at a remote site or
any arbitrary site *
Recommended Commands
1. Connect to Santa Cruz.
2. Wait for the next Genie prompt, then say:
Call April Buckley.
You can use any voice command after you connect to a site. The connection
exists for the current call only. When you end the call, the connection is closed.
Logging In at a Site you are Visiting
If you don't log out when you leave a site, and you bring your logged-in device
to a new site, you won't need to log in again. Vocera identifies you as soon as
you connect to the local network.
If you log out or get a new device at a site you are visiting, you need to log in
when you are on the local network. In this situation, you must connect to your
home site and then log in as you usually do.
Action
Logging in at a site you are visiting
Recommended Commands (Italics indicate
an example)
1. Press the Call button, then wait to hear the
log-in prompt.
2. Connect to your home site as follows:
Connect to Santa Cruz.
3. Wait for the next log-in prompt, then say
or spell your name as usual:
April Buckley.
When you log in at your home site, you don't need to connect to it. You only
need to connect when logging in at a remote site.
Important: Previous versions of Vocera used site names as a modifier within
the voice command. For example, earlier versions allowed you to say "Call
Sammie Miller in Tampa" or "Broadcast to Managers in Atlanta". Vocera now
requires you to connect to a remote site first, to improve speech recognition.
Communicating with Multiple Sites ··· 81
Placing a Three-Way Conference Call Between Different Sites
Placing a Three-Way Conference Call Between Different Sites
You can use your device to set up a three-way conference call with two other
Vocera users at different remote sites. The conference commands that you use
are the same that you would use for a normal three-way conference call in
which all three users are located at the same site. However, to invite a user at a
remote site to a conference, you must connect to the site first.
Action
Placing a three-way conference call
between different sites
Recommended Commands (Italics indicate
an example)
1. Connect to a remote site:
Connect to Santa Cruz.
2. Wait for the next Genie prompt, then say:
Conference April Buckley.
3. After April is connected, press the Hold/
DND button to put the call on hold.
4. Connect to another remote site:
Connect to Scotts Valley.
5. Invite another user to the conference call:
Invite John Smith.
82 ··· Vocera Badge User Guide
Commands for Group Managers
Groups provide a way for internal or external callers to communicate with
Vocera users based on their roles within an organization.
For example, groups let you call someone who fits a specific role ("Call a sales
person"), belongs to a certain department ("Call Accounts Receivable"), or has
some other skill or authority that the caller requires ("Call a manager").
Groups also provide a way to broadcast to a specific set of users at the same
time ("All cashiers to the front, please") or to leave messages for many users at
once ("Send a message to Nurses Assistants").
Some groups have management capabilities for other groups. For example,
the members of the Charge Nurse group may manage the Code Blue group
in a hospital, or members of the Head Cashier group may manage the Cashier
group in a retail store.
Group Manager Capabilities
If you are a member of a group with management capabilities, you can:
• Add members to the managed group
• Remove members from the managed group
• Change the scheduling options of the managed group
• Change the forwarding options of the managed group
• Specify a group whose members can add themselves to the managed group
If you have group management capabilities, you can use voice commands to
add users to the managed group, remove users from the managed group, and
record name prompts for the group. The rest of this chapter discusses these
voice commands.
You use the User Console to perform all other management tasks. See the
Vocera User Console Guide for more information.
Commands for Group Managers ··· 83
Adding and Removing Group Members
Members of a group with management capabilities do not have administration
permission. Only a system administrator can create a group, delete it, or assign
permissions to it.
Adding and Removing Group Members
As a group manager, you are responsible for maintaining the membership in the
group. You can add members to the group and remove them from the group
with voice commands.
If the Vocera administrator allows it, Vocera users can also add themselves to a
group. See Joining or Leaving a Group on page 70 .
The following table shows the commands for adding and removing group
members:
Description
Recommended Voice Commands
Add another user to a group
Add May Hu to Technical Support.
Add yourself to a group
Add me to Technical Support.
Remove a user from a group
Remove May Hu from Technical Support.
Remove yourself from a group
Remove me from Technical Support.
Recording Names and Greetings for a Group
The Genie speaks the name of a group or one of its alternate names in the
following situations:
• To prompt users who call, send messages, or broadcast to a group.
• To confirm calls, messages, or broadcasts to a group.
To ensure more natural sounding speech, you should record names for the
Genie to use. If you do not record names, the Genie attempts to pronounce
them by converting the spelling of the group names to spoken words.
To record group names, press the Call button, wait for the Genie to answer, and
say “Record names for group name”. The Genie walks you through the steps
for recording the group name and its alternates.
84 ··· Vocera Badge User Guide
Recording Names and Greetings for a Group
Similarly, the Genie speaks a greeting when someone calls the group and no
members can accept the call. This greeting can let callers know that they have
reached the proper group or give them further information. If a greeting is
available, the Genie plays it before automatically asking callers if they want to
leave a message. Vocera sends messages left for a group to every member in
the group.
For example, a retail store could record a greeting that says, “Thank you for
calling Hardware Supplies. Our team members are busy assisting customers
right now, but if you leave a message, one of us will call you back as soon as
possible”.
Greetings can help all callers, but they are especially useful when people who
are not Vocera users call into the system with a telephone. These callers may
not be familiar with Vocera, and a greeting helps to “break the ice”.
Action
Recommended Commands
(Italics indicate an example)
Alternative Forms
Record name prompts
for a group
Record names for Technical
Support.
Record name prompts
for Technical Support.
Record a greeting for a
group
Record greeting for Technical
Support.
Commands for Group Managers ··· 85
Recording Names and Greetings for a Group
86 ··· Vocera Badge User Guide
Sending Text Messages to Vocera Devices
You can send text messages from a Vocera smartphone, your email account, or
the User Console to a user or a group. When you send a message to a group,
all members of the group receive the message. Recipients can read these short
messages on their device displays.
The following sections describe how to send text messages to a Vocera device.
You cannot send text messages from a Vocera badge, but you can send them
from a smartphone. Both Vocera badges and smartphones can receive text
messages.
For information about reading or playing text messages, see the following
topics:
• Reading Text Messages on page 52
• Listening to Messages on page 49
Sending a Text Message from an Email Program
Before you can send email to Vocera devices, you need to get the following
information from your system administrator:
• The email address that is dedicated to the Vocera system. All email messages
to Vocera users must be addressed to this email account.
• The user ID of the user to whom you want to send the email (this is often the
person's first initial followed by the last name) or the name of the group and
its site, if it's not in the Global site. The user ID or group name must be the
only text in the subject line of the email.
You must send the email message as plain text. Make sure the email message is
not in HTML or RTF format.
To send a text message to Vocera devices from an email account:
1. In your email program, start a new message.
Sending Text Messages to Vocera Devices ··· 87
Sending a Text Message from the User Console
2. In the To: field, enter the email address of the Vocera system.
3. In the Subject: field, specify the message recipient using one of the
following formats:
• The user ID of a Vocera user. For example:
jbatista
• The name of a group, if the group is in the global site. For example
I C U Nurses
• The name of a group and its site, if the group is in any other site. Specify
the group name in square brackets, followed by the site name in curly
braces. For example:
[I C U Nurses] {West Wing}
4. In the message area, type your message. Be brief, because the message
will be limited to 256 characters on B3000 and B2000 badges or
smartphones and 130 characters on a B1000A badge. Additional characters
will not be displayed.
Note: When the recipient views the list of text messages, the entry for an
email will show the first thirteen characters of the message.
5. Make sure the email message is formatted as plain text; HTML and RTF
formats are not supported.
6. Send the email message in the usual way.
The Vocera server logs in to the Vocera system email account at regular
intervals (usually every 30 seconds), downloads all the email in the mailbox, and
distributes each message to the user or group whose user ID or group name
appears on the subject line of the message.
Sending a Text Message from the User Console
The User Console is a Vocera utility that runs in a web browser. See The User
Console on page 99 for a brief summary of the User Console, or see the
Vocera User Console Guide for a complete description of its features. Not all
organizations allow access to the User Console.
You can send messages from the User Console to a user or to a group. If you
send the message to a group, all members of the group receive the message.
Recipients can read these short messages on their Vocera device displays.
88 ··· Vocera Badge User Guide
Sending a Text Message from the User Console
To send a text message from the User Console:
1. Launch the User Console as described in The User
Console on page 99.
2. Click the Send Text tab on the navigation bar.
The Send Text page appears.
3. Click the Select Recipient button.
The Select User or Group dialog box appears, letting you specify the
recipients of the message.
4. Choose the users and groups to whom you want to send the message, then
click Finish.
5. Enter up to 11 characters of text in the Subject field.
6. Enter up to 115 characters of text in the Message field.
7. Click Send.
Sending Text Messages to Vocera Devices ··· 89
Sending a Text Message from the User Console
90 ··· Vocera Badge User Guide
Using Vocera Access Anywhere
If a Vocera telephony server is installed with your system, you can use a
standard phone to call the Vocera hunt number to direct the call to any Vocera
user, group, or Address Book entry. This chapter describes how to access the
Genie from a standard phone and use many of the same voice commands
available from a Vocera badge or a smartphone. It includes the following topics:
• Types of Access to the Genie on page 91
• Software and Configuration Requirements on page 92
• Starting a Genie Session from a Phone on page 93
• Starting a Genie Session at Another Site on page 94
• Vocera Access Anywhere Special Keys on page 95
• Announcements for Calls from a Phone on page 95
• Commands Not Supported from a Phone on page 96
• Training the Genie from a Phone on page 97
Important: The Vocera smartphone provides a Vocera client within a WiFi
phone. You can use the Vocera smartphone to call other Vocera users directly
without first calling the Vocera hunt number.
Types of Access to the Genie
When you use a phone to call the Vocera hunt number for a site, there are two
types of access:
Using Vocera Access Anywhere ··· 91
Software and Configuration Requirements
Access Type
Call this Hunt Group
Number
Description
Guest Access
Guest Access number
Callers can interact with the Genie to
place a call. They are not identified
to the called person and cannot issue
voice commands. This type of access
requires no additional configuration or
user licenses, and it is the same type of
access that existed prior to Vocera 4.1.
Direct Access
Direct Access number
(SIP or ISDN PRI only)
Once callers are authenticated, either
by Caller ID or by name and password,
they have full permission to access
the Genie to issue Vocera commands.
This type of access requires additional
configuration and a Vocera Access
Anywhere user license.
or
Guest Access number.
Once connected, press
the star (*) key to
switch to direct access
mode.
Software and Configuration Requirements
To access the Genie from a phone, your Vocera System must meet these
software and configuration requirements:
• The Vocera Telephony Solution Software must be installed on your system.
• The Vocera system must have a license key that allows users to access the
Genie from a phone.
• To use Caller ID to authenticate users, users must be members of groups that
have been granted the following permission:
• Access Vocera Anywhere Using Caller ID
Note: Caller ID is supported only when your Vocera system has a digital or IP
connection to the PBX, you have selected an ISDN or SIP signaling protocol,
and Calling and Called Party Information is enabled on the PBX.
• User profiles must be enabled for Vocera Access Anywhere and must be
properly configured with phone numbers or a phone password to allow
authentication.
Only a system administrator can enable your user profile for Vocera Access
Anywhere. However, you can use the User Console to set your phone
numbers and phone password. For more information, see The User
Console on page 99.
92 ··· Vocera Badge User Guide
Starting a Genie Session from a Phone
Starting a Genie Session from a Phone
If your user profile is properly enabled and you have the appropriate permission,
you can access the Genie from a phone and use many of the same voice
commands that you use from a badge.
When you access the Genie from a phone, you are not logged into the Vocera
system. You are simply establishing an authenticated Genie session. You can
access the Genie from a phone even when you are currently logged in from a
badge.
If Caller ID is not support on your Vocera system, you can start a Genie session
from a phone by calling the Guest Access number of your home site and then
pressing star (*).
Note: If you try to start a Genie session from a phone when you do not have
permission, the Genie says, "I'm sorry. You need permission to access the Genie
from a phone. Please see your administrator."
To start a Genie session from a phone using Caller ID:
1. Using either your desk phone or cell phone, call the Direct Access number
for your home site.
2. You should be automatically authenticated based on your Caller ID. The
Genie says, "Good morning, [FirstName]. [Chime] Vocera."
Note: Depending on your Vocera permissions and the phone you used to
make the call, the Genie may prompt for your first and last name, and then
prompt for your phone access password.
3. Say any of the supported commands.
If the Genie asks you a question that requires a yes or no response, you can
press the 1 key to answer "yes" or the 2 key to answer "no." See Vocera
Access Anywhere Special Keys on page 95.
To start a Genie session from a phone using your name and password:
1. Using any phone, call the Guest Access number for your home site.
The Genie says, "Good morning. Say the full name of the person or group
you want to reach or enter an extension."
2. Press the star (*) key. This causes the Genie to switch to direct access mode.
The Genie prompts you to say or spell your first and last name.
3. Say or spell your first and last name.
Using Vocera Access Anywhere ··· 93
Starting a Genie Session at Another Site
The Genie prompts you to enter your phone password followed by the
pound sign (#).
4. Enter your phone password followed by the pound sign (#).
You must enter the password using the keypad; you cannot say it. The
phone password must be between 5 and 15 characters, and it may contain
letters or numbers. If your password contains letters, type the corresponding
numeric keys on your phone's keypad. Do not enter your regular Vocera
password that you use to log into the User Console.
5. After you enter your phone password, you are prompted by the Genie. Say
any of the supported commands.
If the Genie asks you a question that requires a yes or no response, you can
press the 1 key to answer "yes" or the 2 key to answer "no." See Vocera
Access Anywhere Special Keys on page 95.
Starting a Genie Session at Another Site
If your Vocera system is a multi-site deployment, you can access the Genie from
a phone by calling the Guest Access number of any site. If you are prompted
to say your first and last name, use the "Connect to" command to connect to
your home site to authenticate yourself. Once the Genie session is established,
you can use the "Connect to" command to connect to other sites and make
calls, if you have permission. For more information about calling sites, see
Using Sites in Voice Commands on page 80.
To access the Genie by calling the Guest Access number at another site:
1. Using any phone, call the Guest Access number at another site.
The Genie says, "Good morning. Say the full name of the person or group
you want to reach or enter an extension."
2. Press the star (*) key. This causes the Genie to switch to direct access mode.
3. If the Genie prompts you to say or spell your first and last name, connect to
your home site by saying this command:
Connect to Site.
Note: Replace Site with the actual name of your home site.
The Genie prompts you to say or spell your first and last name.
4. Say or spell your first and last name.
The Genie prompts you to enter your phone password followed by the
pound sign (#).
94 ··· Vocera Badge User Guide
Vocera Access Anywhere Special Keys
5. Enter your phone password followed by the pound sign (#).
You must enter the password using the keypad; you cannot say it. The
phone password must be between 5 and 15 characters, and it may contain
letters or numbers. If your password contains letters, type the corresponding
numeric keys on your phone's keypad. Do not enter your regular Vocera
password that you use to log into the User Console.
6. After you enter your phone password, you are prompted by the Genie. Say
any of the supported commands.
Note: When you access the Genie from a phone, Vocera is not aware
of your location. If you want to call people at other sites, you must first
connect to that site.
Vocera Access Anywhere Special Keys
If the Genie requires a yes or no response, you can press 1 for "Yes" or 2 for
"No."
You can also press 2 to cancel a command. For example, if you are calling
someone and you change your mind, press 2 to cancel the action.
Important: Because Vocera uses the 1 and 2 keys for its functionality, it does
not fully support calling Interactive Voice Response (IVR) phone numbers while
you are accessing the Genie from a phone.
Announcements for Calls from a Phone
Assuming call announcements have been enabled on the Vocera system (they
are enabled by default), the user authentication required to access the Genie
from a phone allows the Vocera Server to provide helpful information to the
user you are calling.
Using Vocera Access Anywhere ··· 95
Commands Not Supported from a Phone
When you call a user by dialing the Guest Access number, the Genie asks the
user, "Can you take a phone call?" However, when you initiate a Genies session
from a phone and call a user, the Genie asks the user, "Can you take a phone
call from Your Name?"
Commands Not Supported from a Phone
This section describes the Vocera voice commands that are not supported while
you are accessing the Genie from a phone. If you try to use an unsupported
command, the Genie will respond, "I'm sorry. The command is available only
from a badge."
Category
Command
Log in and out
Log me in as John Smith
Log me out
Voiceprint
Record my voiceprint
Erase my voiceprint
Locate Users and Groups
Where am I?
Where is the nearest member of Tech Support?
Where is the closest member of Tech Support?
Locate nearest member of Tech Support?
Locate closest member of Tech Support?
Assign Access Points to
Locations
Begin tour
End tour
Assign location
Miscellaneous
Turn Auto Answer on
Turn Auto Answer off
Turn Announce Through Speaker on
Turn Announce Through Speaker off
Other Functionality Not Supported on a Phone
In addition to voice commands that are not supported from a phone, there
are other limitations to Vocera functionality when you access the Genie from a
phone:
• To receive a call on your phone that would normally be received on your
badge, you must have forwarding enabled in your Vocera user profile.
96 ··· Vocera Badge User Guide
Training the Genie from a Phone
• When you receive a call on your phone you cannot access the Genie to
perform Vocera commands, such as transferring the call to another user.
• You cannot receive calls made to a group you belong to even if forwarding is
enabled for the group.
• Although you can use a phone to access the Genie to initiate a broadcast,
you cannot receive a broadcast on a phone.
• You cannot participate in push-to-talk conference groups. However, you can
use voice commands to join or leave a conference, find out what conference
you are in, and find out who is in your conference or any conference.
• You cannot initiate an emergency broadcast by pressing the 1 key twice.
• You cannot put your phone in Do Not Disturb mode.
• You can press keys on your phone to send DTMF tones to navigate IVR trees,
but the 1 and 2 keys cannot be used for touch tone responses because they
are used as Yes and No buttons. You cannot put the phone in touch tone
mode to say touch tone responses.
Training the Genie from a Phone
When you access the Genie from a phone, you can train the Genie to recognize
the way you say names and commands. For more information about commands
you can use to train the Genie from a badge or a phone, see Training the
Genie on page 42.
Best Practice: If you use a badge more often than a phone to access the
Genie, you should use only a badge to train the Genie.
Using Vocera Access Anywhere ··· 97
Training the Genie from a Phone
98 ··· Vocera Badge User Guide
The User Console
The User Console is a browser-based application that you can use to customize
your personal information and some of the settings for your badge.
Not all organizations allow access to the User Console. If yours does, the system
administrator will give you the URL (Web address) of the User Console, and will
either give you login information or will tell you to use the Register button to
create your own login information.
User Console Features
The first time you log in to the User Console, you will see the Personal
Information page:
The User Console ··· 99
User Console Features
Other links allow you to:
• Customize announcement settings for your badge.
• Specify call blocking or call forwarding options (which you can also do
with voice commands —Blocking and Accepting Calls on page 73 and
Forwarding Your Calls on page 66).
• Create Buddies. A buddy is person or group that you can call by a nickname
when you give a command to the Genie. In addition to the nickname, which
is required to designate someone as a buddy, you can assign a special ring
tone and give the buddy VIP status (which allows your buddies to contact you
even when you block calls or put the badge in Do Not Disturb mode).
You can have buddies who are badge users, and you can have Outside
Buddies whom you can call from your badge. You can also send voice email
to outside buddies from your badge.
• Send text messages to other badge users on your Vocera system. The text
message screen looks like this:
• Create, modify, and delete groups. This requires additional permission from
the system administrator beyond access to the User Console.
The User Console has online help for each screen, which you can view by
clicking the
button. Instructions in Adobe Acrobat (.PDF) format are also
available from the Documentation tab on the navigation bar.
100 ··· Vocera Badge User Guide
Maintaining Your Badge
The Vocera badge requires very little maintenance: just recharge the battery
when the power gets low, and clean the badge when necessary. The following
sections describe how to charge the battery and how to clean the badge.
When to Charge the Battery
You must charge a new battery before you can use it. After that, you must
recharge the battery as needed for the badge to operate properly.
There are several easy ways to check whether you need to recharge the battery:
1. On a B2000 or B1000A badge, the green indicator light on the top of
the badge turns red and blinks rapidly. B3000 badges do not have a red
indicator light.
2. The battery-level indicator on the badge display shows empty.
3. An alert signal plays at regular intervals.
Note: This signal may be disabled by the system administrator on request.
Preparing the Charger
Important: Before you use a charger, read Important Safety
Instructions on page 139.
To prepare the charger for use, insert the single-pronged plug into the outlet
in the charger, and plug the two-pronged power plug into a 110V or 220V AC
outlet depending on the Vocera-supplied power adapter for your country.
Maintaining Your Badge ··· 101
Preparing the B3000 Charger
Preparing the B3000 Charger
There are two indicator lights on the front of the B3000 charger. The capacity
indicator is a blue light, and the charge status indicator is a red or green light.
The following table describes the meaning of the indicator lights.
Indicator
Light
Meaning
Capacity (Blue)
Light off
There is no battery in the charger,
the battery is not seated properly, or
the battery exceeds 80% capacity.
-orBlue light for one
second, then off
Charge Status
(Red/Green)
102 ··· Vocera Badge User Guide
Blinking blue
Capacity is between 80 % and
60%. Prepare to replace the battery
soon.
Steady blue
Capacity is less than 60% or the
battery is beyond its useful life. If
this happens, replace the battery.
Light off
There is no battery in the charger, or
the battery is not seated properly.
Blinking green
The battery is charging.
Steady green
The battery is fully charged.
Blinking red
The battery failed to charge after 4
hours.
Preparing the B2000 and B1000A Charger
Indicator
Light
Meaning
Steady red
The battery is unable to charge, or
there is a problem with the charger.
If the charger works when you try to
charge a different battery, dispose
of the original battery and charge a
new one.
Preparing the B2000 and B1000A Charger
The indicator light on the top of the charger for B2000 and B1000A batteries
shows one of the following conditions:
Indicator
Meaning
Light off
There is no battery or badge in the charger, or
the battery is not seated properly.
Blinking green
The battery is charging.
Steady green
The battery is fully charged.
Red
The battery is unable to charge, or there is a
problem with the charger. If the charger works
when you try to charge a different battery,
dispose of the original battery and charge a
new one.
Maintaining Your Badge ··· 103
Charging the Battery
Charging the Battery
Charging the B3000 Battery
The B3000 battery can only be charged after it has been removed from the
badge. It cannot be charged while it is attached to the badge. When you
remove the battery, you do not need to remove an attached lanyard or clip from
the badge.
To charge the B3000 battery:
1. Use your thumb to press the battery latch and lift it up, and then remove
the battery.
2. Insert the battery into the charger, and press down on the battery until you
see the blue indicator light turn on.
If battery capacity exceeds 80%, the blue indicator light will turn off after a
second.
The green indicator light on the front of the charger will begin to blink
when the battery is positioned correctly, and it will continue to blink while
the battery is charging. When the indicator glows steadily, the battery is
fully charged. Charging normally takes only a few hours.
104 ··· Vocera Badge User Guide
Charging the B2000 and B1000A Battery
3. Remove the battery from the charger.
4. Slide the pegs at the top of the battery into the two holes in the badge's
battery compartment.
5. Press down gently to seat the battery in the badge.
Charging the B2000 and B1000A Battery
The B2000 and B1000A battery can be charged with or without the badge.
Charging a B2000 or B1000A Battery Without the Badge
1. Slide the battery latch toward the bottom of the badge and remove the
battery with your other hand.
2. Insert the battery into the charger, making sure the battery label points
toward the middle of the charger slot.
Maintaining Your Badge ··· 105
Charging the B2000 and B1000A Battery
The green indicator light on the top of the charger will begin to blink when
the battery is positioned correctly, and it will continue to blink while the
battery is charging. When the indicator glows steadily, the battery is fully
charged. Charging normally takes only a few hours.
3. Remove the battery from the charger.
4. Slide the holes in the top of the battery over the small pegs in the badge's
battery compartment.
5. Press down gently to seat the battery in the badge.
Charging a B2000 or B1000A Battery With the Badge
You can also insert the entire B2000 or B1000A badge into the charger,
enabling you to charge the battery without removing it. If you have a singlebay charger, this method also allows you to use the badge while the battery is
charging:
Note: If you want to use the badge while it is charging, but you find that you
are logged out when you put the badge in the charger, contact the system
administrator for help.
106 ··· Vocera Badge User Guide
Cleaning the Badge
Cleaning the Badge
To clean a Vocera badge, use a soft cloth dampened with isopropyl alcohol.
Strong detergents or abrasive cleaners can damage the badge's finish.
Important: Never immerse the badge in water, because the badge speaker,
microphone, and battery pack are not watertight.
Maintaining Your Badge ··· 107
Cleaning the Badge
108 ··· Vocera Badge User Guide
Reference
The following topics provide reference information for Vocera badges and
smartphones:
• Frequently Asked Questions on page 111
• Agreements, Specifications, and Notices on page 115
• Important Safety Instructions on page 139
• Command Reference on page 149
Reference ··· 109
110 ··· Vocera Badge User Guide
Frequently Asked Questions
Why does the Genie have trouble understanding me?
If the Genie does not understand you, it may be due to one of the following
reasons:
• Is the badge close enough to your mouth? For voice recognition to work
properly, the microphone at the top of the badge must be directed toward
your mouth, and it should be no closer than 6 inches and no farther than 8
inches (15 to 20 cm) away from your mouth.
• Did you wait for the Genie to answer before giving a command?
If you press the Call button and begin speaking immediately, your command
may not be recognized. You must wait for the Genie to greet you before you
give a command. (The Genie will say "Vocera" or will play a tone, or both,
depending on your badge settings.)
• Did you say a valid command? If so, was the command in the proper format?
The Genie recognizes specific commands, and these must be in the format
verb-noun. If you get into the habit of saying the command first, and then
giving the details, you will find it very easy to communicate through your
badge. Here are a few examples:
"Call Jim Olsen."
"Record a greeting."
"Block all calls"
"Play old messages."
• Is the problem that the Genie doesn't understand "yes" or "no"?
Sometimes, when the Genie gives a prompt that requires a "yes" or "no"
answer (for example, "Should I save that message?"), the Genie will
not "hear" you if you answer too quickly. Try waiting a moment before
answering.
Frequently Asked Questions ··· 111
Why is my device chirping or beeping?
You can also press the Call button to answer "yes," or press the Hold / DND
button to answer "no."
• Does the Genie have trouble recognizing a name?
The Genie will not recognize a name if the person has not been added to the
system as a user. Have you ever seen this person use a badge?
If you are sure you are saying the name of a valid user, make sure you say
both the first and last names.
If you think the Genie doesn't recognize a name because of the way you
pronounce it, you can train the Genie to understand you. See Training the
Genie on page 42 for instructions.
When you train the Genie, you are prompted to spell the person's name. If
the Genie does not recognize the name after you spell it, it may mean that
the individual has not been added to the Vocera system. Contact the system
administrator for help.
Why is my device chirping or beeping?
The system administrator can program your badge or smartphone to issue
alerts when the device goes out of the range of the wireless network, when the
battery is low, when you receive a text message, or when you receive a voice
message. To find out why you heard a particular alert tone, check the device
display or, if you have a badge, the indicator light on the top of the badge:
• If the B2000 or B1000A indicator light is flashing red slowly and the badge
display shows a low signal strength (see the illustration that follows), it means
that your badge is out of the signal range of the wireless network. You will
also see the "Searching for Access Points" message on the display.
If the alert tone starts and stops as you move slightly, it means that you are at
a location where the wireless network coverage begins.
• If the B2000 or B1000A indicator light is flashing red rapidly, and the badge
display shows a low battery level, it is time to recharge the battery.
112 ··· Vocera Badge User Guide
Why does my device beep when I'm talking to someone?
• If the B2000 or B1000A indicator light is blinking green rapidly, you have
unread text messages or unplayed voice messages. Icons on the badge
display will show whether the messages are voice or text, or both.
B3000 badges do not have red indicator lights, or lights that blink at different
speeds. Instead, the B3000 indicator light either blinks green to indicate power
is on or amber to indicate Do Not Disturb mode is on.
The system administrator can disable or enable any of the badge's alert tones,
and can choose a setting to turn off alerts when you put the badge in Do Not
Disturb mode.
Why does my device beep when I'm talking to someone?
You may be hearing the Call Waiting tone. Check the name that is flashing on
the display. If it is not the name of the person to whom you are speaking, it
means that someone else is trying to call you. The display is flashing the name
of that caller.
• To take the call, press the Call button. Your first call is put on hold, and the
second call is connected. To end the second call and return to the original
call, press the Call button again.
• To refuse the call, press the Hold / DND (Do Not Disturb) button. The caller
will be prompted to leave a message or will be forwarded to someone else,
depending on how your forwarding options are set.
If there is not another call waiting, see Why is my device chirping or
beeping? on page 112 to determine why your badge is beeping.
Why does my device display say "Searching for Server"?
First, ask other Vocera users if they are having the same problem. If they are, it
means the Vocera server needs to be reset. Contact the system administrator.
If other people are able to use their Vocera devices, try taking the battery out,
and then putting it back in. If the device still cannot find the server, contact your
system administrator for help.
Frequently Asked Questions ··· 113
Why does the Genie ask me to wait when I press Call?
Why does the Genie ask me to wait when I press Call?
All communications with the Genie go through speech-recognition ports. If the
Genie asks you to wait, it means that all of those ports are in use. If you wait a
short time, the Genie will prompt you to speak.
Why can't I receive calls or messages?
You may be logged in as a different user. Check the badge display while the
badge is idle to see who is actually logged in on that badge. If your name is
displayed, contact the system administrator for assistance.
Why do some text messages begin with strange characters?
The message was sent in HTML format. Ask the sender to re-send the message
in plain text format.
Why does my badge beep and then restart?
If you ignore low-battery signals and alerts long enough, the battery level will
get so low that the badge resets. Recharge your battery.
What can I do if badge buttons are not working?
If the badge display is blank and the indicator lights are off, it means you need
to recharge the battery.
Occasionally, the badge may need to be reset. If you have an image on the
badge display, but none of the buttons respond when you press them, remove
the battery and then put it back in again. The badge should work normally after
it resets.
How can I stop getting logged out when I charge my badge?
This automatic log off is the result of the settings for your badge on the Vocera
server. If you want to use your badge while it is in a single-bay charger, contact
the system administrator.
Eight-bay chargers do not have cutouts for the badge speaker, so you cannot
use the badge while it is charging in that kind of charger.
114 ··· Vocera Badge User Guide
Agreements, Specifications, and Notices
This section contains information about third-party software agreements,
system specifications, and regulatory notices.
Third-Party Software Agreements
Certain portions of Vocera’s product are derived from software licensed to
Vocera by the third parties identified at http://www.vocera.com/legal under
the heading “Communications.” All such portions of Vocera's product are
subject to the notices and restrictions specified at http://www.vocera.com/
legal.
System Specifications
The system specifications differ for each type of Vocera badge. See the
following sections:
• System Specifications for B1000A on page 115
• System Specifications for B2000 on page 118
• System Specifications for B3000 on page 120
System Specifications for B1000A
B1000A badge specifications:
Dimensions
4.2 x 1.4 x .6 in. (10.6 x 3.5 x 1.5 cm)
Weight
1.9 oz. (53.9 g) with standard battery pack
LED Indicators
Two indicators: one- and two-color
Display screen
Supports 4 lines of text, 14 characters per line
Controls
Call button
Agreements, Specifications, and Notices ··· 115
System Specifications for B1000A
Hold/Do Not Disturb (DND) button
Volume and Menu Selection buttons
Headset Support *
2.5 mm headset jack
* For headset guidelines, go to
www.vocera.com and log into the Vocera
customer portal.
B1000A network specifications:
Network Standard
IEEE 802.11b
Frequency Band
2400–2483.5 MHz
Data Rates Supported
1, 2, 5.5 and 11 Mbps
Wireless Medium
Direct Sequence Spread Spectrum (DSSS)
Media Access Protocol
Carrier sense multiple access with collision
avoidance (CSMA/CA)
Modulation
DBPSK at 1 Mbps
DQPSK at 2 Mbps
CCK at 5.5 and 11 Mbps
Operating Channels
11 channels (US, Canada), 3 non-overlapping
Roaming
IEEE 802.11b compliant
Authentication
WPA-PSK
WPA-PEAP
LEAP
Encryption
64-bit WEP
128-bit WEP
TKIP-WPA
TKIP-Cisco
116 ··· Vocera Badge User Guide
System Specifications for B1000A
B1000A electrical specifications:
RF Output Power *
+14.5 dBm typical
* Results based on a controlled test
environment. See the Vocera Infrastructure
Planning Guide for network design guidelines.
RF Receive Sensitivity *
–65 dBm at 11 Mbps
* Results based on a controlled test
environment. See the Vocera Infrastructure
Planning Guide for network design guidelines.
Microphone Frequency Range
350 Hz to 3.75 KHz
Microphone Directionality
Unidirectional cardioid response
Speaker Frequency Range
950 Hz to 3.75 KHz
Peak Speaker Loudness
75 dBSpl at 25 cm
Batteries
Battery Type
Lithium Ion
B1000A environmental specifications:
Operating Specifications
Temperature Range
41° to 104° F (5° to 40° C)
Humidity Range
5% to 95% relative humidity
Agreements, Specifications, and Notices ··· 117
System Specifications for B2000
Storage Specifications
Temperature Range
–4° to 104° F (–20° to 40° C)
Humidity Range
5% to 95% relative humidity
System Specifications for B2000
B2000 badge specifications:
Dimensions
4.2 x 1.4 x .6 in. (10.6 x 3.5 x 1.5 cm)
Weight
1.9 oz. (53.9 g) with standard battery pack
LED Indicators
Two indicators: one- and two-color
Display screen
Supports 4 lines of text, 15 characters per line
Controls
Call button
Hold/Do Not Disturb (DND) button
Volume and Menu Selection buttons
Headset Support *
2.5 mm headset jack
* For headset guidelines, go to
www.vocera.com and log into the Vocera
customer portal.
B2000 network specifications:
Network Standard
IEEE 802.11b
IEEE 802.11g
Frequency Band
2400–2483.5 MHz
Data Rates Supported
1, 2, 5.5, 11, 6, 9, 12, 18, 24, 36, 48, 54 Mbps
Wireless Medium
Direct Sequence Spread Spectrum (DSSS)
Orthogonal Frequency Division Multiplexing
(OFDM)
Media Access Protocol
118 ··· Vocera Badge User Guide
Carrier sense multiple access with collision
avoidance (CSMA/CA)
System Specifications for B2000
Modulation
DBPSK at 1Mbps
DQPSK at 2Mbps
CCK at 5.5 and 11Mbps
BPSK at 6 and 9Mbps
QPSK at 12 and 18 Mbps
16-QAM at 24 and 36 Mbps
64-QAM at 48 and 54 Mbps
Operating Channels
11 channels (US, Canada), 3 non-overlapping
Roaming
IEEE 802.11b compliant
IEEE 802.11g compliant
Authentication
WPA-PSK
WPA-PEAP
EAP-FAST
EAP-TLS
LEAP
Encryption
64-bit WEP
128-bit WEP
TKIP-WPA
AES-CCMP
B2000 electrical specifications:
RF Output Power *
+16 dBm maximum
* Results based on a controlled test
environment. See the Vocera Infrastructure
Planning Guide for network design guidelines.
RF Receive Sensitivity *
–82 dBm at 11 Mbps
–65 dBm at 54 Mbps
* Results based on a controlled test
environment. See the Vocera Infrastructure
Planning Guide for network design guidelines.
Microphone Frequency Range
350 Hz to 3.75 KHz
Agreements, Specifications, and Notices ··· 119
System Specifications for B3000
Microphone Directionality
Unidirectional cardioid response
Speaker Frequency Range
950 Hz to 3.75 KHz
Peak Speaker Loudness
75 dBSpl at 25 cm
Batteries
Battery Type
Lithium Ion
B2000 environmental specifications:
Operating Specifications
Temperature Range
32° to 104° F (0° to 40° C)
Humidity Range
5% to 95% relative humidity
Storage Specifications
Temperature Range
–4° to 104° F (–20° to 40° C)
Humidity Range
5% to 95% relative humidity
System Specifications for B3000
B3000 badge specifications:
Dimensions
3.9 x 1.4 x 0.7 in. (9.8, 3.6, 1.8 cm)
Weight
1.9 oz. (53.5 g), with battery
LED Indicators
Two indicators: green, amber
Display screen
80 x 82 OLED bit-mapped display
Supports 4 lines of text, 15 characters per
line, up to 150 characters per message (font
dependent)
Controls
Call button
Hold/Do Not Disturb (DND) button
Volume and Menu Selection buttons
120 ··· Vocera Badge User Guide
System Specifications for B3000
Headset Support *
2.5 mm headset jack
* For headset guidelines, go to
www.vocera.com and log into the Vocera
customer portal.
B3000 network specifications:
Network Standard
IEEE 802.11b
IEEE 802.11g
Frequency Band
2400–2483.5 MHz
Data Rates Supported
1, 2, 5.5, 11, 6, 9, 12, 18, 24, 36, 48, 54 Mbps
Wireless Medium
Direct Sequence Spread Spectrum (DSSS)
Orthogonal Frequency Division Multiplexing
(OFDM)
Media Access Protocol
Carrier sense multiple access with collision
avoidance (CSMA/CA)
Modulation
DBPSK at 1Mbps
DQPSK at 2Mbps
CCK at 5.5 and 11Mbps
BPSK at 6 and 9Mbps
QPSK at 12 and 18 Mbps
16-QAM at 24 and 36 Mbps
64-QAM at 48 and 54 Mbps
Operating Channels
11 channels (FCC)
13 channels (ETSI)
Roaming
IEEE 802.11b compliant
IEEE 802.11g compliant
Agreements, Specifications, and Notices ··· 121
System Specifications for B3000
Authentication
PSK
PEAP
EAP-FAST
EAP-TLS
LEAP
Encryption
64-bit WEP
128-bit WEP
TKIP-WPA
AES-CCMP
B3000 electrical specifications:
RF Output Power *
+16 dBm maximum
* Results based on a controlled test
environment. See the Vocera Infrastructure
Planning Guide for network design guidelines.
RF Receive Sensitivity *
–82 dBm at 11 Mbps
–65 dBm at 54 Mbps
* Results based on a controlled test
environment. See the Vocera Infrastructure
Planning Guide for network design guidelines.
Microphone Frequency Range
350 Hz to 3.75 KHz
Microphone Directionality
Quad MEMS Microphone array
Speaker Frequency Range
500 Hz to 3.75 kHz
Peak Speaker Loudness
85 dBSPL at 25 cm
Batteries
Battery Type
Lithium-ion Polymer, 600 mAh typical
Battery Life
2 hours talk time; 45 hours of standby time
B3000 environmental specifications:
Operating Specifications
Temperature Range
32° to 104° F (0° to 40° C)
Humidity Range
5% to 95% relative humidity, non-condensing
122 ··· Vocera Badge User Guide
Regulatory Notices
Storage Specifications
Temperature Range
–4° to 104° F (–20° to 40° C)
Humidity Range
5% to 95% relative humidity, non-condensing
Drop Specification
1.5 meters onto concrete
Regulatory Notices
For additional details regarding regulatory compliance of the Vocera
Communications Badge, go to www.vocera.com/legal/regulatory.aspx.
B1000A and B2000 Regulatory Notices
FCC Compliance for United States Users
FCC Part 15.247
FCC Part 15, Class B Device
This device complies with part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference,
and (2) this device must accept any interference received, including interference
that may cause unwanted operation.
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC rules. These limits are
designed to provide reasonable protection against interference in a commercial
or residential installation. There is no guarantee, however, that interference will
not occur in any particular installation. If this equipment does cause interference
with radio or television reception, the user should try to correct the interference
by employing one or more of the following:
• Reorient or relocate the receiving antenna on the affected equipment.
• Increase the separation between the affected equipment and the badge.
• Consult the dealer or an experienced technician for help.
Any changes or modifications to this device not expressly approved by the
party responsible for compliance could void the user's authority to operate the
equipment.
Agreements, Specifications, and Notices ··· 123
B1000A and B2000 Regulatory Notices
Specific Absorption Rate (SAR) Exposure Guidelines
THIS BADGE MEETS THE FCC REQUIREMENTS FOR EXPOSURE TO RADIO
FREQUENCY ENERGY (SAR).
Your wireless badge is a radio transmitter and receiver. It is designed and
manufactured not to exceed the emission limits for exposure to radio frequency
(RF) energy set by the Federal Communications Commission of the U.S.
Government. These limits are part of a set of comprehensive guidelines
that establish permitted levels of RF energy for the general population. The
guidelines are based on standards that were developed by independent
scientific organizations through periodic and thorough evaluation of scientific
studies. The standards include a substantial safety margin designed to assure
the safety of all persons, regardless of age and health. The exposure standard
for wireless communications devices employs a unit of measurement known as
the Specific Absorption Rate, or SAR. The SAR limit set by the FCC is 1.6W/kg.
Tests for SAR are conducted using standard operating positions, as applicable
to this device, specified by the FCC. The standard incorporates a substantial
margin of safety to give additional protection for the public and to account for
any variations in measurement. Before a badge is available for sale to the public,
sample units must be tested by a certified regulatory lab to verify that they do
not exceed the limit established by the government-adopted requirement for
safe exposure.
USE ONLY APPROVED ACCESSORIES
RF exposure (SAR) tests have been performed on the Vocera badge when it
is being worn correctly and used with the approved accessories. The SAR test
results show that the badge complies with all FCC exposure requirements.
When a properly-oriented badge is operated with the appropriate accessories,
as directed in the Vocera Badge User Guide, the level of RF exposure is well
below the FCC limit of 1.6W/Kg.
Therefore, to ensure compliance with FCC RF exposure guidelines when
wearing the Vocera badge, the user should only use Vocera approved
accessories (e.g., lanyard, pocket clip, etc.). Accessories that have not been
tested for RF exposure compliance with this product may not comply with the
FCC RF exposure safety guidelines and should not be used.
To ensure RF exposure compliance of the badge when using the lanyard,
position and maintain the call button, the speaker, and the antenna facing away
from the body, as illustrated in Getting Started with a Badge on page 12.
The badge and lanyard attachment have been designed specifically to maintain
124 ··· Vocera Badge User Guide
B1000A and B2000 Regulatory Notices
proper orientation during normal usage. Additionally, the lanyard clip can be
secured to clothing to provide additional stability. Wearing the Vocera badge
with the antenna facing the body may result in non-compliance with FCC RF
exposure guidelines and must be avoided.
Use only the internal antenna which is part of this product. Any use of
unauthorized antennas, any modifications to the supplied antenna, or any use
of unauthorized attachments could damage the badge, violate FCC regulations,
and void the user’s authority to operate the product.
European Union Declaration of Conformity (DoC)
Vocera Communications, Inc., hereby declares that this Wideband Transmission
System Radio (Communications Badge B1000A and B2000), is in compliance
with the essential requirements and other relevant provisions of the R&TTE
Directive 1999/5/EC.
Model:
• B1000A
• B2000
Standards:
B1000A Version
B2000 Version
EN 300-328
EN 300-328
EN 301-489-1
EN 301-489-1
EN 301-489-17
EN 301-489-17
IEC 60950
IEC 60950
EN 50383
EN 50383
Agreements, Specifications, and Notices ··· 125
B3000 Regulatory Notices
Responsible Party:
Responsible Party contact information is available at www.vocera.com/legal/
regulatory.aspx.
CE Mark Restrictions:
• United Kingdom: System provider for third-party traffic may require a Wireless
Telegraphy and/or Telecommunications Act License.
• France: French regulations require that you do not use this device outdoors.
Notice to Australian and New Zealand Users
The Vocera communications badge meets the requirements for human exposure
to electromagnetic radiation outlined in the standard Radiocommunications
(Electromagnetic Radiation—Human Exposure) Standard, made under section
162 of the Radiocommunications Act of 1992 and compiled on 1 April 2007.
Notices to New Zealand Users
The grant of a Telepermit for any item of terminal equipment indicates only
that Telecom has accepted that the item complies with minimum conditions
for connection to its network. It indicates no endorsement of the product by
Telecom, nor does it provide any sort of warranty. Above all, it provides no
assurance that any item will work correctly in all respects with another item of
Telepermitted equipment of a different make or model, nor does it imply that
any product is compatible with all of Telecom's network services.
Customers that experience difficulty understanding, or being understood by, the
person they are talking to via these Vocera B1000A or B2000 Communications
Badges should report the problem to IBM New Zealand Ltd, the equipment
supplier. Do not complain about this product's service quality to the Telecom
Fault Service (120). Any work undertaken by Telecom as a result of such a
complaint will be charged to the customer owning this Vocera B1000A or
B2000 Communications Badge product.
B3000 Regulatory Notices
FCC Compliance for United States Users
This device has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC rules. These limits are designed
to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency
126 ··· Vocera Badge User Guide
B3000 Regulatory Notices
energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio or television reception. However, there is
no guarantee that interference will not occur in a particular installation. If this
equipment does cause interference to radio and television reception, which can
be determined by turning the equipment off and on, the user is encouraged to
try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna
• Increase the separation between the equipment and receiver
• Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected
• Consult the dealer or an experienced radio/TV technician for help
Caution: Changes or modifications not expressly approved by Vocera could
void the FCC compliance and negate your authority to operate the product.
This device complies with part 15 of the FCC Rules. Operation is subject to the
following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference
that may cause undesired operation.
French Translation
Conformité aux normes FCC Cet équipement a été testé et trouvé conforme
aux limites pour un dispositif numérique de classe B, conformément à la
Partie 15 des règlements de la FCC. Ces limites sont conçues pour fournir une
protection raisonnable contre les interférences nuisibles dans une installation
résidentielle. Cet équipement génère, utilise et peut émettre des fréquences
radio et, s'il n'est pas installé et utilisé conformément ment aux instructions du
fabricant, peut causer des interferences nuisibles aux communications radio.
Rien ne garantit cependant que l'interférence ne se produira pas dans une
installation particulière. Si cet équipement provoque des interférences nuisibles
à la réception radio ou de télévision, qui peut être déterminé en comparant et
en l'éteignant, l'utilisateur est encouragé à essayer de corriger les interférence
par une ou plusieurs des mesures suivantes:
1. Réorienter ou déplacer l'antenne de réception
2. Augmenter la distance entre l'équipement et le récepteur
3. Branchez l'appareil dans une prise sur un circuit différent de celui auquel le
récepteur est connecté
4. Consultez votre revendeur ou un technicien radio / TV pour assistance
Agreements, Specifications, and Notices ··· 127
B3000 Regulatory Notices
Précaution : Les changements ou modififications à cet appareil sans
expressément approuvée par la partie responsable de conformité pourraient
annuler l'autorité de l'utilisateur de faire fonctionner cet équipement.
Son fonctionnement est soumis aux deux conditions suivantes:
1. Ce dispositif ne peut causer des interférences, et
2. Ce dispositif doit accepter toute interférence, y compris les interférences qui
peuvent causer un mauvais fonctionnement du dispositif.
Specific Absorption Rate (SAR) Exposure Guidelines
THIS BADGE MEETS THE FCC REQUIREMENTS FOR EXPOSURE TO RADIO
FREQUENCY ENERGY (SAR).
Your wireless badge is a radio transmitter and receiver. It is designed and
manufactured not to exceed the emission limits for exposure to radio frequency
(RF) energy set by the Federal Communications Commission of the U.S.
Government. These limits are part of a set of comprehensive guidelines
that establish permitted levels of RF energy for the general population. The
guidelines are based on standards that were developed by independent
scientific organizations through periodic and thorough evaluation of scientific
studies. The standards include a substantial safety margin designed to assure
the safety of all persons, regardless of age and health. The exposure standard
for wireless communications devices employs a unit of measurement known as
the Specific Absorption Rate, or SAR. The SAR limit set by the FCC is 1.6W/kg.
Tests for SAR are conducted using standard operating positions, as applicable
to this device, specified by the FCC. The standard incorporates a substantial
margin of safety to give additional protection for the public and to account for
any variations in measurement. Before a badge is available for sale to the public,
sample units must be tested by a certified regulatory lab to verify that they do
not exceed the limit established by the government-adopted requirement for
safe exposure.
USE ONLY APPROVED ACCESSORIES
RF exposure (SAR) tests have been performed on the Vocera badge when it
is being worn correctly and used with the approved accessories. The SAR test
results show that the badge complies with all FCC exposure requirements.
When a properly-oriented badge is operated with the appropriate accessories,
as directed in the Vocera Badge User Guide, the level of RF exposure is well
below the FCC limit of 1.6W/Kg.
128 ··· Vocera Badge User Guide
B3000 Regulatory Notices
Therefore, to ensure compliance with FCC RF exposure guidelines when
wearing the Vocera badge, the user should only use Vocera approved
accessories (e.g., lanyard or universal clip). Accessories that have not been
tested for RF exposure compliance with this product may not comply with the
FCC RF exposure safety guidelines and should not be used.
To ensure RF exposure compliance of the badge when using the lanyard,
position and maintain the call button, the speaker, and the antenna facing away
from the body, as illustrated in Getting Started with a Badge on page 12.
The badge and lanyard attachment have been designed specifically to maintain
proper orientation during normal usage. Additionally, the lanyard clip can be
secured to clothing to provide additional stability. Wearing the Vocera badge
with the antenna facing the body may result in non-compliance with FCC RF
exposure guidelines and must be avoided.
Use only the internal antenna which is part of this product. Any use of
unauthorized antennas, any modifications to the supplied antenna, or any use
of unauthorized attachments could damage the badge, violate FCC regulations,
and void the user’s authority to operate the product.
European Union Declaration of Conformity (DoC)
Standards:
B3000 Version
EN 300-328
EN 301-489-1
EN 301-489-17
EN 60950-1
EN 50383
Agreements, Specifications, and Notices ··· 129
B3000 Regulatory Notices
Responsible Party:
Responsible Party contact information is available at www.vocera.com/legal/
regulatory.aspx.
CE Mark Restrictions:
• United Kingdom: System provider for third-party traffic may require a Wireless
Telegraphy and/or Telecommunications Act License.
• France: French regulations require that you do not use this device outdoors.
English
Hereby, Vocera, Inc. declares that all CE Marked Vocera products
incorporating Radio and Telecoms Terminal Equipment functionality are in
compliance with the essential requirements and other relevant provisions of
Directive 1999/5/EC.
Français
Par la présente, Vocera, Inc. déclare que tous les produits Vocera
incorporant la fonctionnalité d’Équipement terminal Radio et
télécommunications et marqués du symbôle CE sont conformes aux
exigences essentielles et autres dispositions pertinentes de la Directive
1999/5/EC.
Български
С настоящата, Vovera, Inc. декларира, че всички изделия на Vocera,
маркирани със знака СЕ, включващи функционалност за терминално
оборудване за радио и телекомуникации, съответстват на основните
изисквания и на други съответни условия на Директива 1999/5/EC.
Ceština
Společnost Vocera, Inc. tímto prohlašuje, že všechny produkty společnosti
Dell se značkou CE, které obsahují rádiová zařízení a telekomunikační
koncová zařízení, vyhovují základním požadavkům i ostatním příslušným
předpisům směrnice 1999/5/EC.
130 ··· Vocera Badge User Guide
B3000 Regulatory Notices
Dansk
Vocera, Inc. erklærer hermed, at alle CE-mærkede Vocera-produkter, som
har indbygget tilslutningsfunktionalitet til radio- og telekommunikation,
overholder de obligatoriske krav og andre relevante forudsætninger i Direktiv
1999/5/EU.
Nederlands
Vocera, Inc. verklaart bij deze dat alle Vocera-producten die van een
CE-markering zijn voorzien en waar functionaliteit voor radio- en
telecommunicatie-terminalapparatuur is ingebouwd, voldoet aan de
essentiële vereisten en andere relevante bepalingen van Richtlijn 1999/5/EC.
Eesti keel
Käesolevaga teatab Vocera, Inc, et kõik CE-tähistusega tooted, mis
hõlmavad raadio- ja telekommunikatsioonikeskuse seadmete funktsioone,
vastavad direktiivi 1999/5/EÜ põhinõuetele ja teistele asjaomastele sätetele.
Suomi
Täten Vocera, Inc. ilmoittaa, että kaikki CE-merkityt radio- ja telealan
laitteistojen toiminnallisuuksia sisältävät Vocera-tuotteet ovat direktiivin
1999/5/EY välttämättömien vaatimusten ja muiden relevanttien säännösten
mukaisia.
Deutsch
Hiermit versichert Vocera, Inc., dass alle mit einem CE-Zeichen versehenen
Vocera-Produkte, die Funktionalität von Radio und Telecoms TerminalGeräten einbeziehen, die notwendigen Voraussetzungen und andere
wichtige Bereitstellungen der Richtlinien 1999/5/EC erfüllen.
Ελληνικά
Δια του παρόντος η Vocera, Inc. δηλώνει ότι όλα τα προϊόντα της Vocera με
τη σήμανση CE συμπερ. ραδιοεξοπλισμού και τηλεπικοινωνιακού τερματικού
εξοπλισμού συμμορφώνεται με τις απαραίτητες απαιτήσεις και τις λοιπές
σχετικές διατάξεις της Οδηγίας 1999/5/ΕΚ.
Agreements, Specifications, and Notices ··· 131
B3000 Regulatory Notices
Magyar
Ezennel a Vocera, Inc. kijelenti, hogy az összes rádió és telekommunikációs
egységeket tartalmazó CE jelzésű Vocera termék megfelel az 1999/5/EC
szabvány és más vonatkozó előírás követelményeinek.
Português
Por meio deste, a Vocera, Inc. declara que todos os produtos Vocera com
a marca CE que incorporar a funcionalidade de equipamentos terminais
de rádio e telecomunicações cumprem os requisitos essenciais e outras
provisões relevantes da directiva 1999/5/EC.
Italiano
Con la presente, Vocera, Inc. dichiara che tutti i prodotti Vocera con
marchio CE che incorporano la funzionalità delle apparecchiature radio e
delle apparecchiature terminali di telecomunicazione (R&TTE, Radio and
Telecoms Terminal Equipment), sono conformi ai requisiti essenziali e ad
altre importanti disposizioni della Direttiva 1999/5/CE.
Latviešu Valoda
Ar šo Vocera, Inc. apliecina, ka visi Vocera produkti, kam ir CE marķējums,
ieskaitot radio iekārtu un telekomunikāciju gala iekārtu darbību,
atbilst direktīvas 1999/5/EC pamatprasībām un citiem ar to saistītiem
nosacījumiem.
Lietuvių kalba
„Vocera, Inc.“ pareiđkia, kad visi „CE“ paţymëti „Vocera“ produktai su „Radio
and Telecoms Terminal Equipment“ funkcijomis atitinka svarbiausius ir kitus
susijusius 1999/5/EC direktyvos reikalavimus.
Malti
Hawnhekk, Vocera, Inc. tiddikjara li l-prodotti kollha Vocera Immarkati
b’CE li jinkorporaw il-funzjonalità tat-Tagħmir Terminali tar-Radju u
tat-Telekomunikazzjonijiet, huma konformi mal-ħtiġijiet essenzjali u
provvedimenti rilevanti oħrajn ta’ Direttiva 1999/5/KE.
132 ··· Vocera Badge User Guide
B3000 Regulatory Notices
Polski
Niniejszym Vocera Inc. oświadcza, że wszystkie produkty oznaczone
znakiem CE, zawierające radiowe i telekomunikacyjne urządzenia końcowe
są zgodne z zasadniczymi wymogami oraz pozostałymi stosownymi
postanowieniami Dyrektywy 1999/5/EC.
Română
Vocera, Inc. declară, prin prezenta, că toate produsele Vocera marcate
CE, care au integrată funcţionalitatea de echipament terminal radio şi de
telecomunicaţii sunt conforme cu cerinţele principale şi cu alte dispoziţii
relevante ale directivei 1999/5/CE.
Slovenčina
Spol. Vocera, Inc. týmto vyhlasuje, že všetky produkty Vocera so značkou
CE, ktoré obsahujú funkčnosť rádiových a telekomunikačných koncových
zariadení, sú v súlade s hlavnými požiadavkami a inými príslušnými
ustanoveniami smernice 1999/5/ES.
Slovenščina
S tem družba Vocera, Inc. izjavlja, da so vsi izdelki Vocera z oznako CE, ki
vsebujejo funkcionalnost radijske in telekomunikacijske terminalne opreme,
v skladu z bistvenimi zahtevami in drugimi primernimi odločbami direktive
1999/5/EC.
Español
Por la presente, Vocera, Inc. declara que todos los productos Vocera con la
marca CE que incluyen la funcionalidad Equipos radioeléctricos y equipos
terminales de telecomunicación cumplen con los requisitos esenciales y
otras provisiones relevantes de la Directiva 1999/5/CE.
Svenska
Härmed försäkrar Vocera, Inc. att alla CE-märkta produkter från Vocera som
innehåller radio- och teleterminalsfunktionalitet är i överensstämmelse med
erforderliga föreskrifter och andra relevanta bestämmelser i direktiv 1999/5/
EC.
Agreements, Specifications, and Notices ··· 133
B3000 Regulatory Notices
Türkçe
Sonuç olarak, Vocera, Inc., CE ile Damgalı Vocera ürünlerin bünyesine dahil
edilen Radyo ve Telekomların Terminal Araç fonksiyonelliklerin, 1999/5/EC
direktiflerinin esas koşulları ve hükümlerine uygun olduğunu beyan eder.
Notice to Canada Users
This digital apparatus does not exceed the Class B limits for radio noise
emissions from digital apparatus as set out in the radio interference regulations
of Industry Canada.
Le présent appareil numérique n'émet pas de bruits radioélectriques dépassant
les limites applicables aux appareils numériques de Classe B prescrites dans le
règlement sur le brouillage radioélectrique édicté par Industrie Canada.
This equipment complies with IC RSS-102 radiation exposure limits set forth for
an uncontrolled environment.
Cet équipement est conforme à l'exposition aux rayonnements IC RSS-102 des
limitesdéfinies pour un environnement non contrôlé.
Notice: The Industry Canada regulations provide that changes or modifications
not expressly approved by Vocera, Inc. could void your authority to operate this
equipment.
Avis: Dans le cadre des réglementations d'Industry Canada, vos droits
d'utilisation de cet équipement peuvent être annulés si des changements ou
modifications non expressément approuvés par Dell Inc. y sont apportés.
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du
Canada.
Canada Safety Code 6 Guidelines for Exposure to Radio Waves
THIS DEVICE MEETS HEALTH CANADA SAFETY CODE 6 GUIDELINES FOR
EXPOSURE TO RADIO WAVES.
CET APPAREIL EST CONFORME AUX DIRECTIVES DU CODE 6 DE SÉCURITÉ DE
LA SANTÉ CANADA POUR L'EXPOSITION AUX ONDES RADIO.
Your B3000 device is a radio transmitter and receiver. It is designed not to
exceed the limits for exposure to radio waves (radio frequency electromagnetic
fields) recommended by international guidelines. The guidelines were developed
by Health Canada and include a substantial safety margin designed to assure
the safety of all persons, regardless of age and health.
134 ··· Vocera Badge User Guide
B3000 Regulatory Notices
Votre appareil B3000 est un émetteur-récepteur radio. Il est conçu pour ne pas
dépasser les limites d'exposition aux ondes radio (champs électromagnétiques
de fréquence radio) recommandées par les directives internationales. Les lignes
directrices ont été élaborées par Santé Canada et comprennent une marge
de sécurité importante destinée à assurer la sécurité de toutes les personnes,
indépendamment de l'âge et de la santé.
The radio wave exposure guidelines use a unit of measurement known as the
Specific Absorption Rate, or SAR. The SAR limit for radio devices is 1.6W/kg.
Les lignes directrices pour l'exposition aux ondes radio utilisent une unité de
mesure appelée Débit d'Absorption Spécifique, ou DAS. La limite DAS pour les
appareils radio est 1,6W/kg.
Tests for SAR are conducted using standard operating positions with the device
transmitting at its highest certified power level in all tested frequency bands.
Les tests de DAS sont effectués en utilisant des positions standards de
fonctionnement quand l'appareil fonctionne à son niveau de puissance
maximum certifié dans toutes les bandes de fréquences testées.
During use, the actual SAR value for this device may be well below the value
stated above. In general, the lower the power output by the device, the lower
its SAR value.
En cours d'utilisation, la valeur de DAS réel de ce dispositif peut être bien
inférieur à la valeur indiquée cidessus. En général, plus la puissance de sortie par
le dispositif, plus sa valeur DAS.
The World Health Organization has stated that present scientific information
does not indicate the need for any special precautions for the use of mobile
devices. They recommend that if you are interested in further reducing your
exposure then you can easily do so by limiting your usage or simply using a
handsfree kit to keep the device away from the head and body.
L'Organisation mondiale de la Santé (OMS) a déclaré que l'information
scientifique actuelle n'indique pas la nécessité de prendre des précautions
particulières pour l'utilisation de dispositifs radio. Ils recommandent que si
vous êtes intéressé à réduire encore davantage votre exposition, vous pouvez
facilement le faire en limitant votre consommation ou tout simplement en
utilisant un kit mains-libres pour maintenir le dispositif éloigné de la tête et du
corps.
Agreements, Specifications, and Notices ··· 135
B3000 Regulatory Notices
IC RSS-Gen, Sec. 7.1.3
This device complies with Industry Canada license-exempt RSS standard(s).
Operation is subject to the following two conditions: (1) This device may not
cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables
aux appareils radio exempts de licence. L'exploitation est autorisée aux deux
conditions suivantes : (1) l'appareil ne doit pas produire de brouillage, et (2)
l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi,
même si le brouillage est susceptible d'en compromettre le fonctionnement.
Notice to Australia and New Zealand Users
This device has been tested and found to comply with the limits for a Class B
digital device, pursuant to the Australian/New Zealand standard AS/NZS 3548
set out by the Australian Communications and Media Authority and Radio
Spectrum Management Agency.
New Zealand telecommunication statement (for products fitted with Telepermit
approved modems):
The grant of a Telepermit for any item of terminal equipment indicates only
that Telecom has accepted that the item complies with minimum conditions
for connection to its network. It indicates no endorsement of the product by
Telecom, nor does it provide any sort of warranty. Above all, it provides no
assurance that any item will work correctly in all respects with another item of
Telepermitted equipment of a different make or model, nor does it imply that
any product is compatible with all of Telecom's network services.
This equipment shall not be set up to make automatic calls to the Telecom `111'
Emergency Service.
Important: Under power failure conditions, this telephone may not operate.
Make sure that a separate telephone, not dependent on local power, is available
for emergency use.
Some parameters required for compliance with Telecom's Telepermit
requirements are dependent on the equipment (PC) associated with this device.
The associated equipment shall be set to operate within the following limits for
compliance with Telecom's specifications:
a. There shall be no more than 10 calls to the same number within any 30minute period for any single manual call initiation, and
136 ··· Vocera Badge User Guide
B3000 Regulatory Notices
b. The equipment shall go on-hook for a period of not less than 30 seconds
between the end of one attempt and the beginning of the next attempt.
The equipment shall be set to make sure that automatic calls to different
numbers are spaced such that there is no less than 5 seconds between the end
of one call attempt and the beginning of another.
The equipment shall be set to make sure that calls are answered between 3 and
30 seconds of receipt of ringing.
Agreements, Specifications, and Notices ··· 137
B3000 Regulatory Notices
138 ··· Vocera Badge User Guide
Important Safety Instructions
The Vocera badge (including its battery component) and the Vocera
battery charger are electronic devices. Care appropriate to the use of
any electronic device must be taken in using the badge and the battery
charger in order to minimize the possibility of injury (e.g., from shock)
and damage (e.g., from fire).
In addition, the Vocera badge is a wireless communication device
that works by generating radio frequency (RF) signals. These signals,
although generally lower in strength than a typical cellular telephone,
can interfere with other electronic devices that are not appropriately
shielded against RF signals. If the Vocera badge will be used in
proximity to sensitive electronic devices for which interference could
result in serious consequences, you must consult with the manufacturer
of any such device in order to determine whether the Vocera badge can
be safely operated in proximity to such device.
In order to ensure comfortable use of the badge and to avoid possible
damage to hearing, do not bring the speaker within close proximity of
the ear while the badge is powered on.
References below to the “badge” refer to the Vocera badge, including
its battery component, while references to the “product” refer to the
badge and the Vocera battery charger.
In addition to other basic safety precautions appropriate to the use of
wireless electronic devices, please follow the safety and use instructions
set forth below.
Important Safety Instructions ··· 139
Warning Definition
Warning Definition
Warning: This warning symbol means danger. You are in a situation that
could cause bodily injury. Before you work on any equipment, be aware of the
hazards involved with electrical circuitry and be familiar with standard practices
for preventing accidents.
Waarschuwing: Dit waarschuwingssymbool betekent gevaar. U verkeert in een
situatie die lichamelijk letsel kan veroorzaken. Voordat u aan enige apparatuur
gaat werken, dient u zich bewust te zijn van de bij elektrische schakelingen
betrokken risico’s en dient u op de hoogte te zijn van standaard maatregelen
om ongelukken te voorkomen.
Varoitus: Tämä varoitusmerkki merkitsee vaaraa. Olet tilanteessa, joka
voi johtaa ruumiinvammaan. Ennen kuin työskentelet minkään laitteiston
parissa, ota selvää sähkökytkentöihin liittyvistä vaaroista ja tavanomaisista
onnettomuuksien ehkäisykeinoista.
Attention: Ce symbole d'avertissement indique un danger. Vous vous trouvez
dans une situation pouvant causer des blessures ou des dommages corporels.
Avant de travailler sur un équipement, soyez conscient des dangers posés par
les circuits électriques et familiarisez-vous avec les procédures couramment
utilisées pour éviter les accidents.
Warnung: Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer
Situation, die zu einer Körperverletzung führen könnte. Bevor Sie mit der Arbeit
an irgendeinem Gerät beginnen, seien Sie sich der mit elektrischen Stromkreisen
verbundenen Gefahren und der Standardpraktiken zur Vermeidung von
Unfällen bewußt.
Avvertenza: Questo simbolo di avvertenza indica un pericolo. La situazione
potrebbe causare infortuni alle persone. Prima di lavorare su qualsiasi
apparecchiatura, occorre conoscere i pericoli relativi ai circuiti elettrici ed essere
al corrente delle pratiche standard per la prevenzione di incidenti.
Advarsel: Dette varselsymbolet betyr fare. Du befinner deg i en situasjon
som kan føre til personskade. Før du utfører arbeid på utstyr, må du vare
oppmerksom på de faremomentene som elektriske kretser innebærer, samt
gjøre deg kjent med vanlig praksis når det gjelder å unngå ulykker.
140 ··· Vocera Badge User Guide
Badge and Battery Charger Safety
Aviso: Este símbolo de aviso indica perigo. Encontra-se numa situação que
lhe poderá causar danos físicos. Antes de começar a trabalhar com qualquer
equipamento, familiarize-se com os perigos relacionados com circuitos
eléctricos, e com quaisquer práticas comuns que possam prevenir possíveis
acidentes.
¡Advertencia! Este símbolo de aviso significa peligro. Existe riesgo para su
integridad física. Antes de manipular cualquier equipo, considerar los riesgos
que entraña la corriente eléctrica y familiarizarse con los procedimientos
estándar de prevención de accidentes.
Varning! Denna varningssymbol signalerar fara. Du befinner dig i en situation
som kan leda till personskada. Innan du utför arbete på någon utrustning måste
du vara medveten om farorna med elkretsar och känna till vanligt förfarande för
att förebygga skador.
Badge and Battery Charger Safety
1. PLEASE BE CERTAIN TO READ, UNDERSTAND, AND FOLLOW ALL
WARNINGS AND INSTRUCTIONS IN THE PRODUCT DOCUMENTATION AND
ON THE PRODUCT ITSELF.
2. A damaged battery may pose a risk of personal injury. Damage may include
impact or shock that dents or punctures the battery, exposure to a flame,
or other deformation. Do not disassemble the battery. Handle a damaged
or leaking battery pack with extreme care. If the battery is damaged,
electrolyte may leak from the cells or fire may result which may cause
personal injury.
Une batterie endommagée peut présenter un risque de blessures
corporelles. Les dégâts peuvent résulter d'impacts ou de chocs provoquant
des bosses ou des perforations de la batterie, de l'exposition au feu ou
d'autres déformations. Ne démontez pas la batterie. Manipulez les batteries
endommagées ou percées avec d'extrêmes précautions. Si une batterie est
endommagée, de l'électrolyte peut s'échapper des cellules ou la batterie
peut prendre feu, ce qui risque de provoquer des blessures corporelles.
3. Keep the battery away from children.
Conservez la batterie hors de portée des enfants.
4. Do not expose (store or place) your badge or battery pack to a heat source
such as a radiator, fireplace, stove, electric heater, or other heat-generating
appliance or otherwise expose it to temperatures in excess of 65ºC (149ºF).
When heated to excessive temperatures, battery cells could vent or explode,
posing risk of fire.
Important Safety Instructions ··· 141
Badge and Battery Charger Safety
N'exposez pas (ni ne rangez ou laissez) votre ordinateur ou batterie près
d'une source de chaleur, telle qu'un radiateur, une cheminée, un poêle, un
chauffage électrique ou tout autre appareil générateur de chaleur et ne
l'exposez pas à des températures supérieures à 65 °C (149 °F). Lorsque les
batteries atteignent une temperature excessive, les cellules de la batterie
peuvent imploser ou exploser, représentant alors un risque d'incendie.
5. Do not carry a battery pack in your pocket, purse, or other container where
metal objects (such as keys) could short-circuit the battery terminals. The
resulting excessive current flow can lead to extremely high temperatures
and may cause damage to the battery pack or surrounding materials, or
personal injury, such as burns.
Ne transportez pas de batterie dans votre poche, sac à main ou autre
conteneur où des objets métalliques (comme des clés) pourraient courtcircuiter les bornes de la batterie. L'excès de courant qui en résulterait
pourrait entraîner des températures extrêmement élevées et endommager
la batterie, ou les matériels à proximité, ou provoquer des blessures comme
des brûlures.
6. Do not put anything other than a Vocera badge or Vocera battery into a
Vocera charger slot, as other objects may touch dangerous voltage points or
may short out parts, both of which conditions could result in fire or electric
shock.
Important: The B3000 badge cannot be placed into the charger.
7. Do not place the product on an unstable surface, as the product may fall
and suffer serious damage.
8. Do not operate the charger in a cabinet or other enclosure unless proper
ventilation is provided.
9. Do not position the badge or battery charger near any source of water
such as a sink, wash bowl, or toilet. Do not spill liquid of any kind on the
product, as doing so may short out parts, causing damage to the product
and creating the risk of fire or electric shock.
10. Take the badge or charger to a qualified service provider in these
circumstances:
• If liquid has been spilled onto the badge or charger, or if rain or water has
touched the badge or charger.
• If the badge or charger does not operate normally after you follow the
operating instructions.
• If the badge or charger has been dropped or damaged.
142 ··· Vocera Badge User Guide
Badge and Battery Charger Safety
• If the badge or charger exhibits a distinct degradation in performance.
• If the power cord or plug on the charger is damaged or frayed.
11. Unplug the charger from the wall outlet before cleaning. To clean or
disinfect the badge and charger, wipe with a cloth dampened with
germicidal solution or isopropyl alcohol. Use of any other cleaners may
damage the badge and void your warranty.
12. Use the battery charger indoors only.
13. Do not allow anything to rest on the charger‘s power cord. Do not locate
the charger where the cord may be damaged or where the cord may cause
someone to trip. Keep the power cord away from operating machinery.
14. Do not overload outlets or extension cords, because this may cause a fire or
electrical shock.
15. Operate the charger only with a Vocera-approved power adapter.
Utilisez le chargeur seulement avec un adaptateur de puissance approuvé
par Vocera.
16. Use only the batteries supplied with the product or Vocera-approved
replacements.
17. Do not use the battery to power any device other than the Vocera badge it
is designed for.
18. Charge the battery only in its Vocera charger and according to the
instructions in the Vocera Badge User Guide. These instructions are also
included with the charger.
19. In limited circumstances, the badge may power off without any prior low
battery warning or indication.
20. Do not charge the battery in a place where static electricity is generated or
let the battery touch any object that is statically charged.
21. The battery can be stored at temperatures between –4° F and 104° F
(between –20° C and 40° C), and can be charged or operated at
temperatures between 32° F and 104° F (between 0° C and 40° C).
22. Do not put the battery into a microwave oven, conventional oven, dryer, or
high-pressure container, or dispose of the battery in a fire. If you do so, the
battery might explode.
23. Do not open or puncture the battery or subject the battery to strong
physical shock.
24. Stop using the battery if it exhibits abnormal heat, odor, color, deformation,
or is in an abnormal condition.
Important Safety Instructions ··· 143
Badge and Battery Charger Safety
25. If you detect leakage or a foul odor, it is especially important to keep the
battery away from fire. If battery liquid leaks onto your skin or clothes,
immediately wash well with clean water. If liquid leaking from the battery
gets into your eyes, do not rub your eyes. Instead, immediately rinse your
eyes well with clean water, and consult a doctor.
26. If the contact points on a B3000 battery or a B3000 badge are damaged,
the badge screen may display the following error: "Battery Communication
Error." If this happens, do the following to determine whether the battery
or badge is damaged:
• Try using the battery in question on other badges that are working
properly. If the "Battery Communication Error" message always appears
on other badges, the battery is damaged and must be replaced.
• Try using the badge in question with other batteries that are working
properly. If the "Battery Communication Error" message always appears,
the badge is damaged and must be replaced.
27. Handle batteries with care to avoid shorting the battery with conducting
materials, such as rings, bracelets, and keys. If the battery shorts, it may
overheat and burn you.
28. Battery Disposal: Dispose of used batteries properly. After Vocera batteries
have reached the end of their useful life, we recommend recycling them
at a recycling center in your community or by sending them to Vocera (or
a designated Vocera partner for your locale) for an earth-friendly disposal.
For Vocera recycling policy and instructions, search for "recycling" in Vocera
Technical Support Portal Content. If you choose to dispose of batteries
yourself, consult the regulations that are in force in your locale.
29. When recycling or discarding the battery, make it non-conductive by
applying vinyl tape to the terminals. On B2000 and B1000A batteries, apply
tape to the edges of the battery, at the sides. On B3000 batteries, apply
tape to the top edge.
FAILURE TO FOLLOW THE FOREGOING INSTRUCTIONS COULD RESULT IN (A)
DAMAGE TO EQUIPMENT, VOIDING YOUR WARRANTY AND/OR (B) PROPERTY
DAMAGE AND/OR SERIOUS PERSONAL INJURY, INCLUDING DEATH.
144 ··· Vocera Badge User Guide
Important Information About Use in Certain Areas
ATTENTION: SI LES INSTRUCTIONS CI-DESSOUS NE SONT PAS SUIVIES, VOUS
VOUS EXPOSEZ AUX RISQUES SUIVANTS: A) DOMMAGE À L’ÉQUIPEMENT,
ANNULANT VOTRE GUARANTIE, B) DOMMAGES À LA PROPRIÉTÉ ET/OU
RISQUES DE BLESSURES SÉRIEUSES, INCLUANT PERTE DE VIE.
Important Information About Use in Certain Areas
1. Turn your badge OFF in facilities when any posted notices instruct you to
turn off all devices that emit a radio frequency. To turn the badge OFF,
depress the Hold/DND button for 5 seconds or remove the battery. If the
rules of your facility limit use of RF-emitting devices in certain areas, you
must familiarize yourself with these rules and follow them strictly.
2. If you have any reason to suspect that the badge is interfering with sensitive
equipment, turn the badge OFF immediately.
3. Turn your badge OFF and do not use the charger when you are in any
area with potentially explosive materials in the atmosphere. Sparks in such
areas could cause an explosion or fire, resulting in bodily injury or death.
Areas with potentially explosive atmospheres include: fueling areas; transfer
or storage facilities for fuel or chemicals; facilities with equipment using
liquefied petroleum gas, such as propane or butane; and areas where the
air contains chemicals or particles, such as grain, dust, or metal powders.
FAILURE TO FOLLOW THE FOREGOING INSTRUCTIONS COULD RESULT IN (A)
DAMAGE TO EQUIPMENT, VOIDING YOUR WARRANTY AND/OR (B) PROPERTY
DAMAGE AND/OR SERIOUS PERSONAL INJURY, INCLUDING DEATH.
ATTENTION: SI LES INSTRUCTIONS CI-DESSOUS NE SONT PAS SUIVIES, VOUS
VOUS EXPOSEZ AUX RISQUES SUIVANTS: A) DOMMAGE À L’ÉQUIPEMENT,
ANNULANT VOTRE GUARANTIE, B) DOMMAGES À LA PROPRIÉTÉ ET/OU
RISQUES DE BLESSURES SÉRIEUSES, INCLUANT PERTE DE VIE.
Additional Instructions for B3000 Battery Safety
CAUTION: Using an incompatible battery may increase the risk of
fire or explosion. Replace the battery only with a compatible battery
purchased from Vocera that is designed to work with your B3000. Do
not use a battery from other devices with your B3000. Dispose of used
batteries properly. See Battery Disposal in this document.
Important Safety Instructions ··· 145
Product Disposal Warning
PRÉCAUTION : L'utilisation d'une batterie non compatible peut accroître
le risque d'incendie ou d'explosion. Remplacez la batterie uniquement
par une batterie compatible achetée auprès de Vocera, conçue pour
fonctionner avec votre Vocera B3000. N'utilisez pas de batterie
provenant d'un autre périphériques. Évacuez les batteries usagées
conformément à la réglementation. Reportez-vous à la section Mise au
rebut de la batterie de ce document.
Product Disposal Warning
Warning: Ultimate disposal of this product should be handled according to all
national laws and regulations.
Waarschuwing: Dit produkt dient volgens alle landelijke wetten en
voorschriften te worden afgedankt.
Varoitus: Tämän tuotteen lopullisesta hävittämisestä tulee huolehtia kaikkia
valtakunnallisia lakeja ja säännöksiä noudattaen.
Attention: La mise au rebut définitive de ce produit doit être effectuée
conformément à toutes les lois et réglementations en vigueur.
Warnung: Dieses Produkt muß den geltenden Gesetzen und Vorschriften
entsprechend entsorgt werden.
Avvertenza: L'eliminazione finale di questo prodotto deve essere eseguita
osservando le normative italiane vigenti in materia.
Advarsel: Endelig disponering av dette produktet må skje i henhold til
nasjonale lover og forskrifter.
Aviso: A descartagem final deste produto deverá ser efectuada de acordo com
os regulamentos e a legislação nacional.
Advertencia: El desecho final de este producto debe realizarse según todas las
leyes y regulaciones nacionales.
Varning: Slutlig kassering av denna produkt bör skötas i enlighet med landets
alla lagar och föreskrifter.
146 ··· Vocera Badge User Guide
National Safety Statement of Compliance – CE Marking
National Safety Statement of Compliance – CE Marking
EN 60950 Statement:
This is to certify that the Vocera B3000 chassis and components installed within
the chassis are in compliance with the requirements of EN 60950 in accordance
with the Low Voltage Directive. Additional national differences for all European
Union countries have been evaluated for compliance. Some components
installed within the Vocera B3000 chassis may use a nickel-metal hydride
(NiMH) and/or lithium-ion battery. The NiMH and lithium-ion batteries are longlife batteries, and it is very possible that you will never need to replace them.
However, should you need to replace them, refer to the individual component
manual for directions on replacement and disposal of the battery.
Important Safety Instructions ··· 147
National Safety Statement of Compliance – CE Marking
148 ··· Vocera Badge User Guide
Command Reference
In the following list, commands marked with an asterisk (*) either require a
permission from your system administrator or require that Vocera is integrated
with your phone system.
Summon and Dismiss the Genie
Action
Recommended Commands
Summon the Genie
Press the Call button. Wait for the Genie to answer.
Dismiss the Genie
Cancel (or press the Hold/DND button).
Log In and Log Out
Action
Recommended Commands
Log in
Press the Call button, say your first and last name when
prompted.
Log out
Log me out.
Find out who is logged in
to your badge
Who am I?
Listen to the welcome
tutorial
Play Welcome Tutorial.
Command Reference ··· 149
Record Your Name, Greeting, and Voiceprint
Action
Log in at a site you are
visiting
Recommended Commands
1. Press the Call button, then wait to hear the log-in
prompt.
2. Connect to your home site as follows:
Connect to Santa Cruz.
3. Wait for the next log-in prompt, then say or spell
your name as usual:
April Buckley.
Log in at your home site
Press the Call button, say your first and last name when
prompted.
Record Your Name, Greeting, and Voiceprint
Action
Recommended Commands
Record your name
Record my name.
Record your greeting
Record my greeting.
Play your greeting
Play my greeting.
Erase your greeting
Erase my greeting.
Record your voiceprint
Record my voiceprint. *
Erase your voiceprint
Erase my voiceprint. *
Call a User or Group Member
Action
Recommended Commands
Call another user
Call John Smith.
Call a group member
Call Tech Support.
Place an urgent call
Urgently call John Smith. *
Call a user with a
department name
Call John Smith in Hardware.
Call a user with a first
name and department
Call Sue in Hardware.
150 ··· Vocera Badge User Guide
Dial a Telephone Number
Dial a Telephone Number
Action
Recommended Commands
Dial an extension
Dial extension 3145. *
Dial an outside phone
number
Dial an outside number. *
Redial the last phone
number you called
Redial number. *
Broadcast to a Group
Action
Recommended Commands
Initiate a broadcast to a
group
Broadcast to Tech Support.
Initiate an urgent
broadcast to a group
Urgently broadcast to Tech Support. *
Initiate an urgent
broadcast to the
emergency broadcast
group
Double-click the Call button.
Cancel a broadcast
Press the Hold/DND button while listening to the
broadcast.
Reply to everyone
1. Press and hold the Call button before the broadcast
ends.
• When it is OK to talk, the badge plays a chime.
• If somebody else has already started to reply, you
hear a warning sound.
2. Begin speaking.
Everyone in the broadcast group hears you
immediately.
3. When finished, release the Call button.
Everyone in the broadcast group hears a chime,
letting them know they can now reply.
Command Reference ··· 151
Forward a Call
Forward a Call
Action
Recommended Commands
Forward your calls
Forward my calls to my desk phone. *
Forward my calls to my cell phone. *
Forward my calls to my home phone. *
Forward my calls to voice mail. *
Forward my calls to extension 3245. *
Forward my calls to an outside number. *
Forward my calls to another number. *
Forward my calls to Tech Support.
Forward my calls to John Smith.
Stop forwarding.
When asked which calls
to forward, answer:
All.
Unanswered.
Offline.
Transfer a Call
Action
Recommended Commands
Transfer a call to a badge
Transfer to Mary Smith.
Transfer to Tech Support.
Transfer a call to a desk
extension
Transfer to extension 2457. *
Use Instant Conferences
Action
Recommended Commands
Join a conference
Join the conference for Managers. *
Leave a conference
Leave the conference for Cashiers. *
152 ··· Vocera Badge User Guide
Send and Receive Numeric Pages
Action
Start conferencing or
reply (when you are in a
conference)
Recommended Commands
1. Press and hold the Call button.
• When it is OK to talk, the badge plays a chime .
• If somebody else in the conference has already
started to speak, you hear a warning sound.
2. Begin speaking.
Everyone in the conference hears you immediately.
3. When finished, release the Call button.
Everyone in the conference hears a chime, letting
them know they can now reply.
Find out what conference
you are in
What conference am I in?
Find out who is in your
conference
Who is in my conference?
Find out who is in any
conference
Who is in the conference for Intensive Care ?
Send and Receive Numeric Pages
Action
Recommended Commands
Send a numeric page to a
badge user, group, buddy,
or address book entry
Send a page to Tom Mailer. *
Send a numeric page
to any arbitrary pager
number
Dial a pager number. *
Allow badge users to
send you numeric pages *
Enable pages. *
Stop receiving numeric
pages from badge users *
Disable pages. *
Send a page to Tech Support. *
Command Reference ··· 153
Block and Accept Calls
Block and Accept Calls
Action
Recommended Commands
Block calls
Block all calls. *
Block all calls from John Smith. *
Block all calls except from John Smith. *
Block all calls except from Tech Support. *
Accept calls
Accept all calls. *
Accept all calls from John Smith. *
Accept all calls except from John Smith. *
Accept all calls except from Tech Support. *
Find out who is currently
blocked from calling your
badge
Who is blocked?
Action
Recommended Commands
Send a message
Record a message for John Smith.
Send Messages
Record an urgent message for Tech Support.
Send an e-mail with a
voice attachment
Record an email for John Smith.
Action
Recommended Commands
Play new voice messages
Play messages.
Record an email for Tech Support.
Play Messages
Play messages from John Smith.
Play messages from Marketing.
Play new text messages
Play text messages.
Play old (previously
played) voice messages
Play old messages.
Play old messages from John Smith.
Play old messages from Marketing.
154 ··· Vocera Badge User Guide
Locate Users and Groups
Action
Recommended Commands
Play old (previously
played) text messages
Play old text messages.
Delete voice messages,
played or not
Delete all messages.
Delete text messages,
played or not
Delete all text messages.
Find out who called or
left a message while
you were unavailable
(if you have Missed Call
Notification turned off)
Who called?
Issue commands while
playing a message. (Press
the Call button before
saying the command.)
Delete.
Delete messages from John Smith.
Delete all text messages from John Smith.
Save.
Next.
Repeat.
Time.
Date.
Cancel.
Locate Users and Groups
Action
Recommended Commands
Find out what location
you are closest to
Where am I? *
Locate another user
Where is John Smith? *
Locate the nearest
member of a group
Where is the nearest member of Tech Support? *
Where is the closest member of Tech Support? *
Locate nearest member of Tech Support? *
Locate closest member of Tech Support? *
Find a member of a group
close to a given location
Locate members of Tech Support close to The First
Floor. *
Command Reference ··· 155
Work With Your Groups
Work With Your Groups
Action
Recommended Commands
Find out what groups you
belong to.
What groups am I in?
Find out who belongs to
a group.
Who is a member of Code Blue?
Add yourself to a group
Add me to Code Blue. *
Add yourself to multiple
groups *
Add me to multiple groups.
Remove yourself from a
group
Remove me from Code Blue. *
Remove yourself from
multiple groups *
Remove me from multiple groups.
Action
Recommended Commands
Add a member to a group
Add Lynn Faulkner to Code Blue. *
Remove a member from a
group
Remove Lynn Faulkner from Code Blue. *
Record a name prompt
for a group
Record name for Code Blue. *
Record a greeting for a
group
Record greeting for Technical Support. *
Each time you hear a tone, say the name of a group to
which you want to be added. When you are finished,
press the Call button.
Each time you hear a tone, say the name of a group
from which you want to be removed. When you are
finished, press the Call button.
Manage Groups
Place a Three-Way Conference Call
Action
Recommended Commands
Initiate a three-way
conference call
Conference James Madison and Mary Lamb.
156 ··· Vocera Badge User Guide
Place a Three-Way Conference Call
Action
Recommended Commands
Add another party to
a call (unsupervised
method)
1. Press the Hold/DND button to put your call on hold.
Add another party to a
call (supervised method)
1. Press the Hold/DND button to put your call on hold.
2. Press the Call button to summon the Genie and say:
Invite Robin Hood.
2. Press the Call button to summon the Genie and say:
Call Robin Hood. Your badge connects to the new
party.
3. After speaking with the new party, press the Hold/
DND button. When the Genie asks if you want to
conference the parties, do either or the following:
• Answer “ Yes ” to create a three-way conference
call between you and the other two parties.
• Answer “ No ” to place the new party on hold
while you speak with the original caller.
Switch between an active
call and a call on hold
Press the Hold/DND button.
End a conversation and
return to the other party
Press the Call button while talking to the person you
want to disconnect.
Initiate an urgent threeway conference call
Urgently conference John Smith and Mary Jones. *
Urgently add another
party to an ongoing call
Press the Hold/DND button to put your call on hold.
Press the Call button to summon the Genie and say
either of the following:
• Urgently invite Robin Hood. *
• Urgently call Robin Hood. *
Placing a three-way
conference call between
different sites
1. Connect to a remote site:
Connect to Santa Cruz.
2. Wait for the next Genie prompt, then say:
Conference April Buckley.
3. After April is connected, press the Hold/DND button
to put the call on hold.
4. Connect to another remote site:
Connect to Scotts Valley.
5. Invite another user to the conference call:
Invite John Smith.
Command Reference ··· 157
Work with Sites
Work with Sites
Action
Recommended Commands
Call a user at your current
site
Call April Buckley.
Call a user whose home
site is the same as your
current site
Call April Buckley.
Call a user at a remote
site or any arbitrary site
1. Connect to Santa Cruz.
2. Wait for the next Genie prompt, then say:
Call April Buckley.
Dictation
Action
Recommended Voice Commands
Start recording a dictation session
Start dictation. *
For more information about using the
badge to record a dictation session, see
the Vocera Dictation User Guide.
Getting Help
Action
Recommended Voice Commands
Get help
Help.
Note: If your system does not have a custom Help prompt, when a Vocera user
says the "Help" command the system uses the standard Help prompt: "No help
is currently available."
Miscellaneous
Action
Recommended Commands
Find out the time and
date
What time is it?
Train the Genie to
recognize the way you
say a name
Learn a name.
158 ··· Vocera Badge User Guide
Learn a group name.
Learn a location name.
Miscellaneous
Action
Recommended Commands
Unlearn the training
Unlearn a name.
Unlearn a group name.
Unlearn a location name.
Train the Genie to
recognize the way you
say common commands
Learn commands.
Train the Genie to
recognize the way you
say other commands
Learn more commands.
Delete all your learned
commands
Unlearn commands.
Connect incoming calls
immediately
Turn Auto Answer on.
Ask before connecting
incoming calls
Turn Auto Answer off.
Play announcements
through badge speaker
when headset plugged in
Turn announce through speaker on.
Play announcements
through headset when
headset plugged in
Turn announce through speaker off.
Command Reference ··· 159
Miscellaneous
160 ··· Vocera Badge User Guide
Index
Accepting calls, voice commands, 73
Access point
relationship to locations, 29
Searching for Access Points message, 23
Announce through Speaker, 54
Answering calls, 44
Auto Answer for Incoming Calls, 45
Auto Answer For Incoming Calls, 53
Badge operation
adjusting the volume, 32
Announce through Speaker, 54
answering calls, 44
automatic answering, 53
battery disposal, 144
beginning a call, 37
call waiting, 45
calling groups, 41
calling other Vocera devices, 39, 41, 58
cleaning, 107
conference calls, 67
ending a call, 45
holding a call, 46
safety recommendations, 124, 128
Battery
disposal, 144
removing from the badge, 105
replacing, 105, 106
safety information, 144
Battery charger
indicators, 104
Index ··· 161
using, 105
battery charger, B2000 and B1000A
indicators, 105
Battery charger, B2000 and B1000A
using, 105
battery charger, B3000
indicators, 104
Battery charger, B3000
using, 104
battery, B2000 and B1000A
removing from the badge, 105
battery, B3000
removing from the badge, 104
Beginning a call, 37
Blocking calls, voice commands, 73
Broadcast
Broadcasting to a group, 64
emergency broadcast, 65
Buddies, 58
Call waiting, 45
Calls
accepting, 73
answering, 44
blocking, 73
call waiting, 45
calling groups, 41
calling other users, 39, 41, 58
conference calls, 67
ending, 45
holding, 46
starting, 37
Cleaning the badge, 107
Compliance statements, 123
conference
joining, 62
leaving, 62
Conference calls, 67, 67
Deleting
greeting, 38
learned names, 42
dictation, 74, 158
162 ··· Vocera Badge User Guide
Do Not Disturb, 47
Email messages
reading on a Vocera device, 52
sending from a badge, 48
sending to a Vocera device, 87
emergency broadcast group, 65
Ending calls, 45
FCC statement, 123
font size, 31
Forwarding your calls, 66
Genie
summoning, 37
training, 42
Glossary
buddy, 100
Genie, 11
outside buddy, 100
text message, 100
User Console, 99
Vocera server, 11
Greeting, personal, 38
greetings
recording group greetings, 84
Groups
adding, 83
Broadcast, 64
calling, 41
general information, 83
joining, 70
leaving, 70
recording greetings for, 84
recording name prompts for, 84
headset
Announce through Speaker, 54
jack, 33
volume adjustment, 31
help, 55, 158
Hold/DND button
Index ··· 163
alternative voice commands, 73
holding calls with, 46
Holding a call, 46
Learning a name, 42
Logging In and Out, 37
Messages
font size, 31
playing, 49
recording and sending, 47
Names
recording, 38
recording group name prompts, 84
Outside Buddies, 58
Panic group (see emergency broadcast group)
Playing messages, 49
Recording
Recording your voiceprint, 72
Recording a greeting, 38
Recording a name
training the Genie, 42
your name, 38
recording greetings
groups, 84
Recording messages, 47
recording names
group prompts, 84
Regulatory statements, 123
Safety recommendations, 139
battery disposal, 144
SAR exposure, 124, 128
SAR exposure guidelines, 124, 128
screen, flipping, 33
164 ··· Vocera Badge User Guide
Sending messages, 47
Smartphone operation
Announce through Speaker, 54
answering calls, 44
automatic answering, 53
beginning a call, 37
call waiting, 45
calling groups, 41
calling other Vocera devices, 39, 41, 58
conference calls, 67
ending a call, 45
holding a call, 46
Sound level, 32
speaker volume adjustment, 31
Speech recognition
proper badge position for, 13, 14
training the Genie, 42
speech zone, 19
Starting a call, 37
Supervised conference calls, 68
Terms
buddy, 100
Genie, 11
outside buddy, 100
text message, 100
User Console, 99
Vocera Server, 11
Text message, reading, 52
Unlearning a name, 42
Urgent commands, 69
User Console, 99
VIP status effect, 47
Vocera Access Anywhere, 91, 92
special keys, 95
Voice commands
accepting calls, 73
answering calls, 44
blocking calls, 73
conference calls, 67
general guidelines, 111
Index ··· 165
making calls, 39, 41, 58
sending messages, 47
training the Genie, 42
Voice email, 48
Voice messages
recording and sending, 47
Voiceprint recording, 72
volume adjustment, 31
166 ··· Vocera Badge User Guide

---

Source Exif Data:

File Type                       : PDF
File Type Extension             : pdf
MIME Type                       : application/pdf
Linearized                      : No
Encryption                      : Standard V4.4 (128-bit)
User Access                     : Print, Extract, Print high-res
Create Date                     : 2011:09:21 00:29:18-07:00
Creator                         : Apache FOP Version svn-trunk
Modify Date                     : 2011:09:21 13:28:39-07:00
Language                        : en
XMP Toolkit                     : Adobe XMP Core 4.2.1-c041 52.342996, 2008/05/07-20:48:00
Format                          : application/pdf
Date                            : 2011:09:21 00:29:18-07:00
PDF Version                     : 1.4
Producer                        : Apache FOP Version svn-trunk
Creator Tool                    : Apache FOP Version svn-trunk
Metadata Date                   : 2011:09:21 13:28:39-07:00
Document ID                     : uuid:39ce3dfb-aa01-4fec-a39c-9d875d94b6a3
Instance ID                     : uuid:6604dbf0-1159-4365-8968-dbca3c790f89
Page Mode                       : UseOutlines
Page Count                      : 166
Profile CMM Type                : Lino
Profile Version                 : 2.1.0
Profile Class                   : Display Device Profile
Color Space Data                : RGB
Profile Connection Space        : XYZ
Profile Date Time               : 1998:02:09 06:49:00
Profile File Signature          : acsp
Primary Platform                : Microsoft Corporation
CMM Flags                       : Not Embedded, Independent
Device Manufacturer             : IEC
Device Model                    : sRGB
Device Attributes               : Reflective, Glossy, Positive, Color
Rendering Intent                : Perceptual
Connection Space Illuminant     : 0.9642 1 0.82491
Profile Creator                 : HP
Profile ID                      : 0
Profile Copyright               : Copyright (c) 1998 Hewlett-Packard Company
Profile Description             : sRGB IEC61966-2.1
Media White Point               : 0.95045 1 1.08905
Media Black Point               : 0 0 0
Red Matrix Column               : 0.43607 0.22249 0.01392
Green Matrix Column             : 0.38515 0.71687 0.09708
Blue Matrix Column              : 0.14307 0.06061 0.7141
Device Mfg Desc                 : IEC http://www.iec.ch
Device Model Desc               : IEC 61966-2.1 Default RGB colour space - sRGB
Viewing Cond Desc               : Reference Viewing Condition in IEC61966-2.1
Viewing Cond Illuminant         : 19.6445 20.3718 16.8089
Viewing Cond Surround           : 3.92889 4.07439 3.36179
Viewing Cond Illuminant Type    : D50
Luminance                       : 76.03647 80 87.12462
Measurement Observer            : CIE 1931
Measurement Backing             : 0 0 0
Measurement Geometry            : Unknown
Measurement Flare               : 0.999%
Measurement Illuminant          : D65
Technology                      : Cathode Ray Tube Display
Red Tone Reproduction Curve     : (Binary data 2060 bytes, use -b option to extract)
Green Tone Reproduction Curve   : (Binary data 2060 bytes, use -b option to extract)
Blue Tone Reproduction Curve    : (Binary data 2060 bytes, use -b option to extract)

EXIF Metadata provided by EXIF.tools