Vocera Communications T1000 SIP Phone User Manual UserGuide 20081008

Vocera Communications SIP Phone UserGuide 20081008

Users Manual

Vocera User GuideVersion 4.1
ii ··· Vocera User GuideCopyright © 2002-2008 Vocera Communications, Inc. All rights reserved.Protected by US Patent Numbers D486,806; D486,807; 6,892,083; 6,901,255;7,190,802; 7,206,594; 7,248,881; 7,257,415; 7,310,541; AU Patent NumberAU 2002332828 B2; CA Patent Number 2,459,955; and EEC Patent NumberED 7513.Vocera® is a registered trademark of Vocera Communications, Inc.This software is licensed, not sold, by Vocera Communications, Inc. (“Vocera”).The reference text of the license governing this software can be found atwww.vocera.com/legal. The version legally binding on you (which includeslimitations of warranty, limitations of remedy and liability, and other provisions)is as agreed between Vocera and the reseller from whom your system wasacquired and is available from that reseller.Certain portions of Vocera’s product are derived from software licensed by thethird parties as described at http://www.vocera.com/legal/.Java and all Java-based marks are trademarks or registered trademarks of SunMicrosystems, Inc. in the United States and other countries.Microsoft® Windows®, Windows® 2000 Server, Windows Server™ 2003,Windows® XP, Microsoft® Internet Explorer, and Microsoft® Excel aretrademarks or registered trademarks of Microsoft Corporation in the UnitedStates and other countries.All other trademarks, service marks, registered trademarks, or registered servicemarks are the property of their respective owner/s. All other brands and/orproduct names are the trademarks (or registered trademarks) and property oftheir respective owner/s.Vocera Communications, Inc.www.vocera.comtel :: +1 408 882 5100fax :: +1 408 882 5101 Part No :: 930-01755 Rev B, 06-Oct-2008Build 2088
Contents ··· iii ContentsWhat's New .............................................................................. 13Welcome to Vocera .................................................................. 15Getting Started with a Badge ..................................................... 16Getting Started with a T1000 Phone ........................................... 18Device Features ........................................................................ 21Badge Features ......................................................................... 23Call Button ............................................................................... 24Hold/DND Button ...................................................................... 24Microphone and Speaker ........................................................... 25Display Screen ........................................................................... 25The Badge Menus ..................................................................... 26Main Screen ....................................................................... 26Messages ............................................................................ 28Font ................................................................................... 28Volume .............................................................................. 28Power Off .......................................................................... 28Info .................................................................................... 29Custom Settings ........................................................................ 30Adjusting the Message Font ................................................. 30Adjusting the Volume .......................................................... 31Indicator Lights ......................................................................... 32Anti-Microbial Protection ............................................................ 33Protective Sleeves ...................................................................... 33T1000 Phone Features ............................................................. 35Keypad ..................................................................................... 36Navigation Key .......................................................................... 37Left and Right Soft Keys ............................................................ 37Call Button ......................................................................... 37DND Button ........................................................................ 38
iv ··· Vocera User GuideSend Key .................................................................................. 38Power/End Key .......................................................................... 38Volume Controls ....................................................................... 38Display Screen ........................................................................... 39The Phone Menus ..................................................................... 39Messages Menu .................................................................. 39Lookup Menu ..................................................................... 39Info Menu .......................................................................... 39Sound Menu ....................................................................... 40Config Menu ...................................................................... 40Polycarbonate Shell ................................................................... 40Protective Sleeves ...................................................................... 40Anti-Microbial Protection ............................................................ 41Common Features .................................................................... 43Headset Jack ............................................................................. 43Alert Tones and Notifications ...................................................... 43Commands ................................................................................ 45Basic Calling ............................................................................. 47Logging In and Out ................................................................... 47Recording Names and Greetings ................................................. 48Using the Welcome Tutorial on the Badge .................................... 48Placing and Receiving Calls ......................................................... 49Calling Other Users ............................................................. 49Using Speak or Spell ............................................................ 50Calling Inner Circle Members ................................................ 51Calling with Department Names ........................................... 52Calling a Group Member ..................................................... 52Training the Genie ............................................................... 53Answering a Call ................................................................. 56Ending a Call ...................................................................... 57Using Buttons to Answer "Yes" or "No" ............................... 57Call Waiting ........................................................................ 57Putting a Caller on Hold and Releasing the Hold ..................... 58Using Do Not Disturb .......................................................... 58Sending and Receiving Messages ................................................ 59Sending a Voice Message ..................................................... 60Sending a Voice Email ......................................................... 61Listening to Messages .......................................................... 62Reading Messages ............................................................... 65Using Voice Commands to Set Device Properties ........................... 68
Contents ··· vUsing the Auto Answer Commands ...................................... 68Using the Announce through Speaker Commands .................. 68Advanced Commands .............................................................. 71Calling Telephone Numbers ........................................................ 71Calling an Address Book Entry or Buddy ...................................... 72Sending and Receiving Numeric Pages ......................................... 73Redialing Phone Numbers .......................................................... 75Using Instant Conferences .......................................................... 76Joining and Leaving a Conference ......................................... 76Using the Vocera Badge or Phone in a Conference .................. 77Summary of Conference Commands ..................................... 77Broadcasting to a Group ............................................................ 78Summoning Help in an Emergency ........................................ 79Forwarding Your Calls ................................................................ 80Placing a Three-Way Conference Call .......................................... 81Unsupervised Conferencing .................................................. 82Supervised Conferencing ...................................................... 82Issuing Urgent Commands ......................................................... 83Joining or Leaving a Group ........................................................ 85Locating a Badge User or Group Member .................................... 86Recording Your Voiceprint .......................................................... 87Blocking and Accepting Calls ...................................................... 87Recording a Dictation Session ..................................................... 88Getting Other Information ......................................................... 89Navigating IVR Phone Trees with a Badge .................................... 89Possible Touch-Tone Responses ............................................. 90Special Features ........................................................................ 93Communicating with Multiple Sites ....................................... 95About Sites ............................................................................... 95Types of Sites ............................................................................ 95Using Sites in Voice Commands .................................................. 96Logging In at a Site you are Visiting ...................................... 97Placing a Three-Way Conference Call Between Different Sites.......................................................................................... 98Commands for Group Managers ............................................ 99Group Manager Capabilities ....................................................... 99Adding and Removing Group Members ..................................... 100Recording Names and Greetings for a Group .............................. 100
vi ··· Vocera User GuideSending Text Messages to Vocera Devices ........................... 103Sending a Text Message from a T1000 Phone ............................. 103Sending a Text Message from an Email Program .......................... 103Sending a Text Message from the User Console .......................... 104Using a Standard Phone to Access the Genie ...................... 107Types of Access to the Genie .................................................... 107Software and Configuration Requirements ................................. 108Starting a Genie Session from a Phone ...................................... 109Starting a Genie Session at Another Site .................................... 110Phone Access Special Keys ....................................................... 111Announcements for Calls from a Phone ..................................... 112Commands Not Supported from a Phone ................................... 112Other Functionality Not Supported on a Phone ..................... 113Training the Genie from a Phone ............................................... 114The User Console ................................................................... 115User Console Features .............................................................. 115Maintenance ........................................................................... 117Maintaining Your Badge ....................................................... 119When to Charge the Battery .................................................... 119Preparing the Charger .............................................................. 119Charging the Battery ............................................................... 120Charging the Battery Without the Badge ............................. 120Charging the Battery With the Badge .................................. 122Cleaning the Badge ................................................................. 122Maintaining Your T1000 Phone ............................................ 125When to Charge the Battery .................................................... 125Preparing the Charger .............................................................. 125Charging the Battery ............................................................... 127Cleaning the T1000 Phone ....................................................... 127Reference ................................................................................ 129Frquently Asked Questions ................................................... 131General Questions ................................................................... 131Why does the Genie have trouble understanding me? ............ 131
Contents ··· viiWhy is my device chirping or beeping? ................................ 132Why does my device beep when I'm talking to someone? ....... 133Why does my device display say "Searching for Server"? ........ 134How can I stop getting logged out when I charge my device?......................................................................................... 134Why does the Genie ask me to wait when I press Call? .......... 134Why can't I receive calls or messages? ................................. 134Why do some text messages begin with strange characters?......................................................................................... 134Badge Questions ..................................................................... 134Why does my badge beep and then restart? ......................... 134What can I do if badge buttons are not working? ................. 134T1000 Questions ..................................................................... 135Why does my T1000 display say "Searching for Gateway"?......................................................................................... 135Agreements, Specifications, and Notices ............................. 137Third-Party Software Agreements .............................................. 137System Specifications ............................................................... 137System Specifications for B1000A ........................................ 137System Specifications for B2000 .......................................... 140System Specifications for T1000 .......................................... 142Regulatory Notices ................................................................... 145B1000A and B2000 Regulatory Notices ................................ 145T1000 Regulatory Notices ................................................... 149Important Safety Instructions ............................................... 153Vocera Badge Safety Instructions ............................................... 153Badge and Battery Charger Safety ....................................... 153Additional Instructions Related to Battery Safety .................... 155Important Information About Use in Certain Areas ................ 156Vocera T1000 Phone Safety Instructions ..................................... 157Phone and Battery Charger Safety ....................................... 157Additional Instructions Related to Battery Safety .................... 158Important Information About Use in Certain Areas ................ 160Command Reference .............................................................. 161Summon and Dismiss the Genie ................................................ 161Log In and Log Out ................................................................. 161Record Your Name, Greeting, and Voiceprint .............................. 162Call a User or Group Member ................................................... 162Dial a Telephone Number ......................................................... 163Broadcast to a Group .............................................................. 163Forward a Call ........................................................................ 164
viii ··· Vocera User GuideTransfer a Call ......................................................................... 165Use Instant Conferences ........................................................... 165Send and Receive Numeric Pages .............................................. 166Block and Accept Calls ............................................................ 166Send Messages ....................................................................... 167Play Messages ......................................................................... 167Locate Users and Groups ......................................................... 168Work With Your Groups .......................................................... 168Manage Groups ...................................................................... 169Place a Three-Way Conference Call ........................................... 169Work with Sites ...................................................................... 171Dictation ................................................................................. 171Miscellaneous .......................................................................... 171Index ....................................................................................... 173
Contents ··· ix List of Figures1. Connecting badge attachments ................................................... 162. Installing the battery on a badge ................................................. 163. Proper ways to wear the badge .................................................. 174. Installing the battery on a T1000 phone ....................................... 185. Badge features .......................................................................... 236. Badge display with typical nurse call message ............................... 257. Badge selection buttons ............................................................. 268. Badge main screen .................................................................... 269. Badge screen with message status ............................................... 2710. Messages icon ........................................................................... 2811. Font icon .................................................................................. 2812. Volume icon .............................................................................. 2813. Power Off icon .......................................................................... 2914. Info icon ................................................................................... 2915. Font icon .................................................................................. 3016. Font menu ................................................................................ 3017. Volume icon .............................................................................. 3118. Volume menu ............................................................................ 3119. Speaker volume icon .................................................................. 3120. Adjusting speaker volume ........................................................... 3221. Badge protective sleeves ............................................................. 3322. T1000 phone features (front) ...................................................... 3523. T1000 phone features (back) ...................................................... 3624. T1000 keypad ........................................................................... 3725. Phone polycarbonate shell .......................................................... 4026. Phone protective sleeves ............................................................. 4127. Messages icon ........................................................................... 6528. Send Text page ........................................................................ 10529. Special keys for phone access to the Genie ................................. 11130. Personal Information page ........................................................ 11531. Send a Text Message page ........................................................ 11632. Battery-level indicator ............................................................... 11933. Preparing the charger ............................................................... 12034. Removing the battery ............................................................... 12135. Inserting the battery into the charger ......................................... 121
x ··· Vocera User Guide36. Placing the battery onto the badge ............................................ 12237. Charging the battery with the badge ......................................... 12238. Wiping the badge .................................................................... 12339. Do not immerse the badge in water .......................................... 12340. Battery-level indicator ............................................................... 12541. Phone in a single-bay charger ................................................... 12642. Phones in a 6-bay charger ........................................................ 12643. Charging the phone ................................................................. 12744. Wiping the phone .................................................................... 12745. Do not immerse the phone in water .......................................... 12846. Signal strength indicator ........................................................... 13247. Battery-level indicator ............................................................... 13348. Message status icons ................................................................ 133
Contents ··· xi List of Tables1. Status messages ........................................................................ 272. Indicator lights .......................................................................... 323. Device alert tones ...................................................................... 434. Device reminders ....................................................................... 445. Logging in and out .................................................................... 476. Recording names and greetings ................................................... 487. Playing the Welcome tutorial ...................................................... 498. Calling other users ..................................................................... 499. Calling with department names .................................................. 5210. Calling a group member ............................................................ 5311. Training the Genie ..................................................................... 5512. Recording voice messages ........................................................... 6013. Sending a voice email ................................................................ 6114. Working with voice messages ..................................................... 6215. Working with text messages ....................................................... 6416. Using the "from" modifier to play or delete text messages ............. 6417. Commands during message playback ........................................... 6518. Using Auto Answer commands ................................................... 6819. Announce through Speaker commands ........................................ 6920. Calling telephone numbers ......................................................... 7121. Calling an Address Book entry or buddy ....................................... 7322. Sending a page ......................................................................... 7423. Enabling and disabling pages ...................................................... 7524. Redialing a phone number .......................................................... 7525. Conference commands ............................................................... 7826. Broadcasting to a group ............................................................. 7927. Forwarding your calls ................................................................. 8128. Conference call commands ......................................................... 8329. Issuing urgent commands ........................................................... 8430. Joining or leaving a group .......................................................... 8531. Asking the Genie about groups ................................................... 8632. Locating a user or group member ............................................... 8633. Recording or erasing your voiceprint ............................................ 8734. Blocking and accepting calls ....................................................... 8835. Recording a dictation session ...................................................... 89
xii ··· Vocera User Guide36. Getting other information ........................................................... 8937. Touch tone responses ................................................................. 9038. Using sites in "call" voice commands ........................................... 9639. Logging in at a site you are visiting ............................................. 9740. Placing a three-way conference call between different sites ............. 9841. Adding and removing group members ....................................... 10042. Recording group names and greetings ....................................... 10143. Types of access to the Genie ..................................................... 10844. Commands not supported from a phone .................................... 11245. Badge indicator lights ............................................................... 12046. Charger indicator lights ............................................................ 12647. B1000A badge specifications ..................................................... 13848. B1000A network specifications .................................................. 13849. B1000A electrical specifications ................................................. 13950. B1000A environmental specifications ......................................... 13951. B2000 badge specifications ....................................................... 14052. B2000 network specifications .................................................... 14053. B2000 electrical specifications ................................................... 14154. B2000 environmental specifications ........................................... 14255. T1000 device specifications ....................................................... 14356. T1000 network specifications .................................................... 14357. T1000 electrical specifications ................................................... 14458. T1000 environmental specifications ............................................ 14559. EU Declaration of Conformity (DoC) .......................................... 14860. EU Declaration of Conformity (DoC) .......................................... 15161. Summoning and dismissing the Genie ........................................ 16162. Logging in and logging out ...................................................... 16163. Recording name, greeting, and voiceprint ................................... 16264. Calling a user or group member ................................................ 16265. Dialing a telephone .................................................................. 16366. Broadcasting to a group ........................................................... 16367. Forwarding a call ..................................................................... 16468. Transferring a call .................................................................... 16569. Using instant conferences ......................................................... 16570. Sending and receiving numeric pages ......................................... 16671. Blocking and accepting calls ...................................................... 16672. Sending messages .................................................................... 16773. Playing messages ..................................................................... 16774. Locating users and groups ........................................................ 16875. Working with your groups ........................................................ 16876. Managing groups ..................................................................... 16977. Placing a three-way conference call ............................................ 16978. Working with sites ................................................................... 17179. Dictation ................................................................................. 17180. Miscellaneous commands ......................................................... 171
What's New ··· 13 What's NewVocera 4.1 provides significant enhancements to the previous version of Vocera.The following topics summarize the new features.See the Release Notes for a complete list of changes for this version.•New Voice Commands – Vocera 4.1 provides the following new voicecommands:• Page GroupName.• Add me to multiple groups.• Remove me from multiple groups.• Start dictation.For more information about using the badge to record a dictation session,see the Vocera Dictation User Guide. For information about the other newcommands, see Advanced Commands on page 71.•Phone Access to the Genie – With the appropriate Vocera software andlicenses, you can access the Genie from a phone and use many of the samevoice commands available from a badge, a key feature for workers who workremotely or who commute long distances.For more information, see Using a Standard Phone to Access the Genieon page 107.
14 ··· Vocera User GuideMax. SAR Measurement (1g) 802.11b: 0.216w/kg 802.11g: 0.091w/kg
Welcome to Vocera ··· 15 Welcome to VoceraYour Vocera badge or phone provides fast, simple, person-to-personcommunication over your company's wireless network. You don't need tomemorize a number, and you don't need to page someone and wait for aresponse. Using voice commands, Vocera instantly connects you to the peopleyou need to reach, reducing phone tag, overhead paging, and physicallysearching for a person. It also gives you the freedom to be mobile, even whenyou are expecting an important call.The Vocera badge has a built-in speaker, microphone, and radio, plus a displaythat shows caller ID and messages. Attachment options for the badge allowhands-free operation.The Vocera T1000 phone provides the one-touch, instant communicationcapability of the Vocera badge in a familiar phone form factor. With the T1000,users have the additional flexibility to use keypad dialing if necessary.Vocera devices communicate through your in-house wireless local area network(WLAN). This design permits people to reach you even in areas where cellularphones experience what people call dead spots. Also, since Vocera devicestransmit and receive calls in a different frequency range than cellular phones,you can use a Vocera devices in areas where cellular phones are prohibitedbecause of concerns about interference with other equipment.A central computer, the Vocera Server, controls all Vocera devicecommunications. If you have a Vocera phone, it communicates with the VoceraServer through a separate Vocera Client Gateway. As you use your Vocerabadge or phone, you are prompted by the Genie, which is the voice interfaceto the server. The Genie recognizes simple commands in verb-noun format. Forexample:"Call Charles Jones.""Record a message for Tech Support.""Block all calls."
Getting Started with a Badge16 ··· Vocera User GuideBecause Vocera devices uses voice commands, the system is easy to learn, andyou can start using your badge or phone immediately.Getting Started with a BadgeIf this is the first time you are using a Vocera badge, you can get started rightaway by following these simple steps:1. Charge the battery, if necessary.New batteries must be charged before use. If the badge has already beenused by someone else, check the battery level indicator on the badgedisplay to make sure the battery has sufficient power.See Maintaining Your Badge on page 119 for other ways to determinewhether the battery needs charging and for instructions on how to chargethe battery with or without the badge.2. Choose the lanyard, pocket clip, or universal clip attachment, and connect itto the badge.Connect attachments before you install the battery.Figure 1. Connecting badge attachments3. Install the battery. To do this, slide the holes in the top of the battery overthe small pegs at the top of the badge's battery compartment, and thenpress down gently to seat the battery.Figure 2. Installing the battery on a badge
Getting Started with a Badge Welcome to Vocera ··· 17The badge will begin a startup sequence. Wait until the badge display readsLogged Out or shows someone's name.4. Put the badge on, and make sure it is in the proper position.To get the best possible speech recognition, the microphone on the top ofthe badge should point toward your mouth and should be 6 to 8 inches (15to 20 centimeters) from your mouth.Figure 3. Proper ways to wear the badge5. Log in: Press the Call button and wait for the Genie to answer.•If the Genie asks for your name, say your first and last names.•If the Genie answers by saying "Vocera" or by playing a tone, say"Log me in as your first and last name" (for example, "Log me in as JohnSmith").6. Record your name: Press the Call button, wait for the Genie to answer, andthen say "Record my name."The Genie will prompt you to record your name. If you do not record yourname, the Vocera system uses speech synthesis to say your name.7. Adjust the volume on the badge, if necessary. (See Adjusting the Volumeon page 31).Your badge is now ready to use. You can press the Call button at any time, waitfor the Genie to answer, and then give the Genie a voice command, such as:"Call Jim Olsen.""Record my greeting.""Play my messages."For more information about Vocera commands, see Basic Calling onpage 47 and Advanced Commands on page 71.
Getting Started with a T1000 Phone18 ··· Vocera User GuideGetting Started with a T1000 PhoneIf this is the first time you are using a Vocera T1000 phonebadge, you can getstarted right away by following these simple steps:1. Charge the battery, if necessary.New batteries must be charged before use. If the badge has already beenused by someone else, check the battery level indicator on the phonedisplay to make sure the battery has sufficient power.See Maintaining Your T1000 Phone on page 125 for other ways todetermine whether the battery needs charging and for instructions on howto charge the battery.2. Install the battery. To do this, slide the holes in the top of the battery overthe small pegs at the top of the badge's battery compartment, and thenpress down gently to seat the battery.Figure 4. Installing the battery on a T1000 phone3. Press and hold the Power/End key for five seconds to turn on thephone. Wait until the phone display reads Logged Out or shows someone'sname.4. Log in: Press the Call button, and hold the phone to your ear. Wait for theGenie to answer.•If the Genie asks for your name, say your first and last names.•If the Genie answers by saying "Vocera" or by playing a tone, say"Log me in as your first and last name" (for example, "Log me in as JohnSmith").5. Record your name: Press the Call button, wait for the Genie to answer, andthen say "Record my name."The Genie will prompt you to record your name. If you do not record yourname, the Vocera system uses speech synthesis to say your name.6. Adjust the volume on the phone, if necessary. (See Volume Controls onpage 38).
Getting Started with a T1000 Phone Welcome to Vocera ··· 19Your phone is now ready to use. You can press the Call button at any time, waitfor the Genie to answer, and then give the Genie a voice command, such as:"Call Jim Olsen.""Record my greeting.""Play my messages."For more information about Vocera commands, see Basic Calling onpage 47 and Advanced Commands on page 71.
Getting Started with a T1000 Phone20 ··· Vocera User Guide
Device Features ··· 21 Device FeaturesThe following topics explain the basic features of the Vocera badge and T1000phone:•Badge Features on page 23•T1000 Phone Features on page 35•Common Features on page 43
22 ··· Vocera User Guide
Badge Features ··· 23 Badge FeaturesThe design of the Vocera badge is simple, so you can communicate quicklyand easily and keep your hands free to do other tasks. The information in thischapter will help you become familiar with the badge features.Figure 5. Badge features
Call Button24 ··· Vocera User GuideCall ButtonPress the Call button to begin and end all voice communications, such asmaking calls, sending and listening to messages, and recording your name andgreeting. The Call button also has these other uses:• If the badge power is off, you can press the Call button to turn it on.• If the Genie asks you a question that requires a yes or no response, you canpress the Call button to answer "yes."• If you are on a call and you hear a Call Waiting tone, press the Call button toput the current call on hold and connect to the new call. To disconnect fromthe second call and return to the call on hold, press the Call button again.Hold/DND ButtonThe Hold/DND button places calls on hold, puts the badge in Do Not Disturb(DND) mode, and turns the badge power off:• To hold a call, press the Hold/DND button while the call is in progress. Torelease the hold, press the button again.While a call is on hold, you can press the Call button to summon the Genie.When the Genie answers, you can call another user, check for new messages,or issue any other command. Once the command has been carried out andthe operation is finished, the Genie automatically reconnects you with theperson on hold.• To put the badge in Do Not Disturb mode, press the Hold/DND button whenno call is in progress. Callers are told that you are unavailable, and theyare invited to leave a message, or else their call is forwarded to anotherdestination if forwarding is active for your badge.• The Hold/DND button can turn the badge off. Press and hold the Hold/DNDbutton for at least 5 seconds to turn off the badge power.A small yellow indicator light on the Hold/DND button blinks when the badge isin Hold or Do Not Disturb mode.The Hold/DND button also has these other uses:• Press the Hold/DND button to cancel a command. For example, if you arecalling someone, leaving a message, or recording your name and you changeyour mind, press Hold/DND to cancel the action.• If the Genie asks you a question that requires a yes or no response, press theHold/DND button to answer "no." (To answer "yes," use the Call button.)
Microphone and Speaker Badge Features ··· 25Microphone and SpeakerThe unidirectional design of the microphone enables it to gather and transmitspeech, yet minimizes the amount of background noise that is picked up.You can adjust the speaker volume by using the buttons on the left side of thebadge. See Adjusting the Volume on page 31.Display ScreenThe display screen on the back of the badge provides status information anda menu allowing you to view badge information and customize settings. Thedisplay screen also allows you to view text messages sent by email, the VoceraUser Console, or an application that integrates with the Vocera system, suchas a nurse call system. See The Badge Menus on page 26 for informationabout each of the screens in the badge menu.The B2000 badge features a high-contrast, high-resolution display with anextensive grey-scale to provide greater readability. This display allows for fontsthat use both upper- and lower-case characters.Figure 6. Badge display with typical nurse call messageThe B2000 badge automatically launches a screen saver when its displayis inactive. The screen saver shows your first name and the first initial ofyour last name, along with an icon indicating the remaining battery life. Thebadge dismisses this screen saver immediately if the display needs to becomeactive—for example, if you receive a call or a message.You can manually interrupt the screen saver and return the badge to itsprevious display by using any of the badge buttons:• Pressing a side button dismisses the screen saver without taking anyadditional action.• Pressing the Call button dismisses the screen saver and also initiates a call.
The Badge Menus26 ··· Vocera User Guide• Pressing the DND/Hold button dismisses the screen saver and either placesthe badge in DND mode or puts a call on hold.The Badge MenusThe display on the back of the badge shows a series of menu screens thatcomprise the top level of the menu system. To navigate through the menusystem, you use the Up, Select, and Down buttons on the side of the badge:Figure 7. Badge selection buttonsUse the Select button to choose a displayed item. To return to the main screenat any time, press and hold the Select button until the badge beeps.If you press the Up button to scroll through the top-level menu, you see thefollowing choices: Messages, Font, Volume, Power Off, and Info (the Font menuis not available on the B1000A badge). If you press the Up button once more,the display returns to the main screen. Press the Down button to navigate in thereverse direction.The following sections describe your badge's display menu choices.Main ScreenThe main screen appears when you turn on the badge. This screen has a statusmessage area with symbols that show you the wireless network signal strengthand the battery charge level.Figure 8. Badge main screen
Main Screen Badge Features ··· 27In addition, when you have unread text messages, the envelope symbolappears, and when you have unplayed voice messages, the telephone symbolappears, as this illustration shows:Figure 9. Badge screen with message statusThe status message area may show one of the following alerts:Table 1. Status messagesStatus Message MeaningName—not blinking The name of the person who is logged in to the Vocerasystem using this badge.Name—blinking If someone is trying to call you, this shows you thename of the person who is calling. If you are already ona call, this shows the name of the person with whomyou are currently speaking. If you are already on a calland you hear the Call Waiting tone, this displays thename of the person who is trying to call you.If you are in a conference, this shows its name. If youare receiving a broadcast, this shows the name of theperson making the broadcast.If you received a message, this shows the name of theperson who sent the message for 15 seconds.Vocera Your badge is communicating with the Genie.Logged out No one is logged in with this badge.Searching for AccessPoints or Off NetworkThe badge is out of network range or is not able toconnect with the network. If you are sure you arewithin range of your network, contact your systemadministrator.Searching for Server The badge is within network range, but it is notcommunicating with the Vocera Server. See Why doesmy device display say "Searching for Server"? onpage 134.
Messages28 ··· Vocera User GuideMessagesYour badge can display text messages that were sent from email accounts, theVocera User Console, or an application that integrates with the Vocera system,such as a nurse call system.Figure 10. Messages iconWhen you select Messages, the display shows one subject line for each textmessage. A closed envelope symbol next to a subject means you have notyet read that message; an open envelope means you have already read thatmessage. See Sending and Receiving Messages on page 59 for moreinformation.FontThe Font menu (not available on the B1000A badge) allows you to adjust thesize of the font the badge uses for text messages.Figure 11. Font iconSee Adjusting the Message Font on page 30 for instructions.VolumeThe Volume control independently adjusts the sound level of the speaker onyour badge and also the sound level of a headset or managed lanyard.Figure 12. Volume iconSee Adjusting the Volume on page 31 for instructions.Power OffPower Off turns off all power to the badge and the badge display to preservethe battery charge when you are away from the network.
Info Badge Features ··· 29Figure 13. Power Off iconPress the Call button to turn the power on again.InfoThe Info feature gives you information about the badge you are using and howit is connected to the network.Figure 14. Info iconMost of this information is intended to be used by your system administrator fordiagnostic purposes.The Info menu provides the following information:• Battery. The battery strength is given in volts (V). The badge operates correctlywhen the battery level is 3.5 V or greater.• Badge MAC. The MAC address is a unique identifier for your badge that theVocera server uses as the Badge ID.• Location. The name of the location or the physical network address of theaccess point with which your badge is currently communicating.• Badge IP. The Internet Protocol (IP) network address of the badge.• Version. The version of the Vocera Server you are connected to and thefirmware that your badge is using.• Server IP. The IP network address of the Vocera Server or the active node ofthe Vocera Server cluster.• Cluster. The IP network addresses of the nodes in the Vocera Server cluster, ifone exists.• AP MAC. The physical ID of the access point to which the badge is currentlyconnected.• User. The name of the person who is currently logged in to your networkwith this badge.• Radio. If the badge is connected to the network, displays the message"Connected" and the channel that the radio is using; otherwise, displays themessage "Powering off."
Custom Settings30 ··· Vocera User GuideIn the B2000 badge, this screen also displays the signal-to-noise ration (SNR)of the connection and plays a beep for the built-in survey tool that is used toconfigure badges.In the B1000A badge, this screen displays the proprietary CQ value that isused to configure badges.• SSID. The SSID of the access point the badge is connected to.Custom SettingsThe B2000 lets you customize the following badge settings:• The message font.See Adjusting the Message Font on page 30.• The volume.See Adjusting the Volume on page 31.The B1000A badge lets you customize the volume only.Adjusting the Message FontYou can adjust the way that the badge displays text messages. If you receivea lot of text messages—for example, if your site integrates with a messagingsystem such as a Nurse Call System—you may want to choose the display that ismost readable for you.To adjust the font used by badge messages:1. Turn the badge over, so you can see the display.2. Press the Up button until you see the Font icon.Figure 15. Font icon3. Press the Select button to choose the Font feature.The display prompts you to select either all uppercase letters (UPPERCASEMSG ON) or sentence-style mixed case letters (UPPERCASE MSG OFF).Figure 16. Font menu
Adjusting the Volume Badge Features ··· 314. If necessary, press the Up or Down buttons to move the highlight, thenpress the Select button to set the text message display and return to themain screen.Adjusting the VolumeYou can adjust the sound level for a headset or managed lanyard and thesound level for the badge speaker independently. There are two procedures foradjusting the volume: one for when the badge is idle, and one for when youare on a call.To adjust the volume when the badge is idle:1. Turn the badge over, so you can see the display.2. Press the Up button until you see the Volume icon.Figure 17. Volume icon3. Press the Select button to choose the Volume feature.The display prompts you to select either the badge speaker volume or theheadset volume.Figure 18. Volume menu4. If necessary, press the Up or Down buttons to move the highlight, thenpress the Select button to set the volume for the specified device.For example, if you choose SPEAKER, the badge displays the following:Figure 19. Speaker volume icon5. Do either of the following:• Press the Up button as many times as necessary to increase the volume tothe level you prefer.• Press the Down button to decrease the volume.The display changes accordingly.
Indicator Lights32 ··· Vocera User GuideFigure 20. Adjusting speaker volume6. Press the Select button to set the new level and return to the main screen.To adjust the volume when you are on a call:Do either of the following:• Press the Up button as many times as necessary to increase the volume to thelevel you prefer.• Press the Down button to decrease the volume.The change affects only the listening device in use at the time. That is, if youare using a headset and you adjust the volume during a call, you change thevolume for the headset only. If a headset is not plugged in, you change thevolume for the badge speaker only.Indicator LightsThe indicator light on the top of the badge provides message alerts,out-of-network alerts, and low battery warnings. The color and blink rate of theindicator light give you the following information:Table 2. Indicator lightsColor Blink Rate MeaningSlow Normal operation. No new voice or text messagesGreenFast Normal operation and you have unplayed voicemessages or unread text messagesSlow Your badge is out of range or is notcommunicating with the Vocera server. If thebadge is out of range, you will see the message"Searching for Access Points" on the badgedisplay. If the badge is within range but is notconnecting to the server, you will see the message"Searching for Server."Fast The battery needs to be recharged.Red Solid There is a system error. Contact your systemadministrator for help.
Anti-Microbial Protection Badge Features ··· 33Note: The Hold/DND button has a yellow indicator light that blinks to remindyou that a call is on hold or that you have put the badge in Do Not Disturbmode.Anti-Microbial ProtectionMost exterior surfaces of the B2000 badge incorporate an antimicrobial additivefrom BioCote® to inhibit the growth of bacteria, mold, and fungi. This additiveis molded into the badge material, and you cannot wear it off or remove it byscratching the badge.A topical solution, also from BioCote, is applied to the buttons and the plasticdisplay screen of the B2000 badge. The battery compartment, the inner surfaceof the battery, and the microphone screen do not incorporate antimicrobialprotection.The BioCote additive is also molded into the material for all colors of theprotective sleeve except black. See Protective Sleeves on page 33.Protective SleevesThe protective sleeve safeguards the badge from everyday wear and tear andhelps to extend its life. You can change batteries, operate buttons, and view thedisplay screen without removing the sleeve. You must remove the sleeve beforeplacing the badge in the charger.Figure 21. Badge protective sleeves
Protective Sleeves34 ··· Vocera User GuideThe badge protective sleeve is available in a variety of colors. Contact yourVocera reseller for information.The antimicrobial BioCote additive is molded into the material for all colorsof the protective sleeve except black. See Anti-Microbial Protection onpage 33.
T1000 Phone Features ··· 35 T1000 Phone FeaturesThe Vocera T1000 provides the one-touch, instant communication capability ofa Vocera client in a familiar phone form factor. The information in this chapterwill help you become familiar with the phone features.Figure 22. T1000 phone features (front)
Keypad36 ··· Vocera User GuideFigure 23. T1000 phone features (back)KeypadThe T1000 keypad allows you to dial phone numbers, send text messages toother Vocera users, or navigate interactive voice response (IVR) trees. You canalso use the softkeys or the Navigation key to choose menu commands.
Navigation Key T1000 Phone Features ··· 37Figure 24. T1000 keypadNavigation KeyThe Navigation key is a small joystick or pointing stick at the center ofthe phone that is used to select menu items. Use your thumb to push theNavigation key up or down to select a menu item. To increase or decrease asetting (such as volume), use your thumb to push the Navigation key right orleft. To make a selection, press down on the Navigation key.Left and Right Soft KeysThe left and right soft keys at the top of the keypad are used as the Call andDND buttons, respectively.Call ButtonPress the Call button to begin and end all voice communications, such asmaking calls, sending and listening to messages, and recording your name andgreeting. The Call button also has these other uses:• If the Genie asks you a question that requires a yes or no response, you canpress the Call button to answer "yes."• If you are on a call and you hear a Call Waiting tone, press the Call button toput the current call on hold and connect to the new call. To disconnect fromthe second call and return to the call on hold, press the Call button again.
DND Button38 ··· Vocera User GuideDND ButtonThe DND button places calls on hold and puts the phone in Do Not Disturb(DND) mode:• To hold a call, press the DND button while the call is in progress. To releasethe hold, press the button again.While a call is on hold, you can press the Call button to summon the Genie.When the Genie answers, you can call another user, check for new messages,or issue any other command. Once the command has been carried out andthe operation is finished, the Genie automatically reconnects you with theperson on hold.• To put the phone in Do Not Disturb mode, press the DND button whenno call is in progress. Callers are told that you are unavailable, and theyare invited to leave a message, or else their call is forwarded to anotherdestination if forwarding is active for your phone.The DND button also has these other uses:• Press the DND button to cancel a command. For example, if you are callingsomeone, leaving a message, or recording your name and you change yourmind, press DND to cancel the action.• If the Genie asks you a question that requires a yes or no response, press theDND button to answer "no." (To answer "yes," use the Call button.)Send KeyPress the Send key to dial a number that you have typed on the keypad.If you have not typed a number, pressing the Send key summons the Genie, justlike pressing the Call button.Power/End KeyTo end a call, press the Power/End key.The Power/End key also turns the phone on or off. Press and hold thePower/End key for at least 5 seconds to turn the phone on or off.Volume ControlsThe controls on the left side of the phone control volume, or they can be usedto place a call.
Display Screen T1000 Phone Features ··· 39To adjust talk volume, press the upper or lower volume control buttons toincrease or decrease volume.To use the volume controls to place a call, put the phone to your ear, press andhold a volume control button until you hear the Genie. Then say a command.Note: You can configure the phone to use the side buttons to place a callinstead of adjust the volume.Display ScreenThe T1000 has a 1.8-inch, high-resolution color LCD screen that provides statusinformation and a menu allowing you to view device information and customizesettings. The display screen also allows you to view text messages sent by email,the Vocera User Console, or an application that integrates with the Vocerasystem, such as a nurse call system.By default, the T1000 phone automatically goes into standby mode when itis inactive for one minute to preserve power. The phone activates the displayimmediately if it needs to become active—for example, if you receive a call or amessage.You can activate the phone display by pressing any of the buttons.The Phone MenusWhen you use the Navigation key to select Menu, the display on the phoneshows a series of menu screens that comprise the top level of the menu system.To navigate through the menu system, use the Navigation key to move up ordown and make a selection.The following sections describe your badge's display menu choices.Messages MenuUse the Messages menu to play back messages you received.Lookup MenuUse the Lookup menu to look up a person or location in the Vocera system. Youcan type the first three letters or more of the first name, last name, or placename.Info MenuUse the Info menu to view information about the Version, Network, Battery, orRadio.
Sound Menu40 ··· Vocera User GuideSound MenuUse the Sound menu to adjust talk volume, ring volume, or to set the phone tovibrate.Config MenuUse the Config menu to configure your phone. The Config menu has thefollowing selections:•Basic – sets basic phone properties for connecting to the Vocera system.•Advanced – sets advanced phone properties.•Restart Radio – restarts the phone's 802.11 radio with the current settings.•Reset to Defaults – resets phone properties to the default configuration.•Closed Menus – set whether phone menus are open (the default) or closed.•Diagnostics – perform phone diagnostics. [NOT SUPPORTED YET]Polycarbonate ShellThe polycarbonate shell increases the durability of the T1000 phone andprotects it from bumps and scratches. You can charge a phone in thepolycarbonate shell.Figure 25. Phone polycarbonate shellProtective SleevesThe protective sleeve safeguards the phone from everyday wear and tear andhelps to extend its life. You can operate buttons, use the keypad, and view thedisplay screen without removing the sleeve. You can charge a phone with aprotective sleeve.
Anti-Microbial Protection T1000 Phone Features ··· 41Figure 26. Phone protective sleevesThe phone protective sleeve is available in black only. Contact your Vocerareseller for information.The antimicrobial BioCote additive is molded into the material for the protectivesleeve. See Anti-Microbial Protection on page 41.Anti-Microbial ProtectionA topical solution from BioCote® is applied to the buttons and the plasticdisplay screen of the T1000 phone to inhibit the growth of bacteria, mold, andfungi. The battery compartment and the inner surface of the battery do notincorporate antimicrobial protection.The BioCote additive is also molded into the material for the protective sleeve.See Protective Sleeves on page 40.
Anti-Microbial Protection42 ··· Vocera User Guide
Common Features ··· 43 Common FeaturesThis section describes features that are common to the Vocera badge and theVocera T1000 phone.Headset JackThe headset jack accepts an earphone/microphone-style headset (soldseparately) for times when you want more privacy or when you are workingin a noisy environment. When you attach a headset, the device's microphoneoperation is suppressed. The speaker is also suppressed unless you turn onthe Announce through Speaker property. See Using the Announce throughSpeaker Commands on page 68.On a Vocera badge, you can adjust the volume for a headset separately fromthe badge speaker volume. See Adjusting the Volume on page 31.Alert Tones and NotificationsAlert tones are controlled by settings on the Vocera server. Your device may playany or all of the following alert tones:Table 3. Device alert tonesTone MeaningOn/Off Network Alert You just moved out of the range of the wirelessnetwork, or you just moved into the range of yourwireless network.Low Battery Alert Your battery needs to be recharged.Text Message Alert You just received a new text messageVoice Message Alert You just received a new voice message.
Alert Tones and Notifications44 ··· Vocera User GuideYour device may play any or all of the following reminders:Table 4. Device remindersReminder MeaningText Message Reminder Plays a tone every 15 minutes until you read or listen toa new text message.Voice Message Reminder Plays a tone every 15 minutes until you listen to a newvoice message.DND Reminder Plays a tone every 15 minutes to remind you that thebadge is in DND mode.If you are not receiving an alert tone or reminder that you would find useful,or if you do not want to be notified of any of the above conditions, ask yoursystem administrator to change the settings for your device. The systemadministrator can also set an option to disable all alerts when your device is inDo Not Disturb mode.In addition to the alert tones, the B2000 provides a spoken notification("Searching for Server") if you press the call button when the badge isconnected to the network, but not connected to the Vocera Server.
Commands ··· 45 CommandsThe following topics describe voice commands you can use on both the Vocerabadge and the T1000 phone:•Basic Calling on page 47•Advanced Commands on page 71
46 ··· Vocera User Guide
Basic Calling ··· 47 Basic CallingYour Vocera badge or phone provides one-touch communication. To begin anykind of call or to record or play messages, press the Call button to summon theVocera Genie. The Genie will answer with a tone, a prompt, or both (dependingon the setting that is active for your device) and will then be ready to acceptyour voice commands.The following sections describe the most-frequently used voice commands, bycategory. Tables that summarize the commands follow.Logging In and OutImportant: If someone is already logged in to your Vocera device when youreceive it, make sure it is you!If you use a badge or phone while logged in as someone else, people won't beable to contact you. Take a look at the screen on the phone or on the back ofthe badge to make sure it displays your name. If the screen displays anothername, press the Call button and say "Log me out". Then press the Call buttonagain and log in by saying or spelling your name when the Genie prompts you.Table 5. Logging in and outAction Recommended VoiceCommands (examples initalics)Alternative FormsLog in When prompted by the Genie,say or spell your first and lastname. Log out Log me out. Log out.Note: If voice prints are enabled for your system, the Genie may ask you to sayyour name multiple times or ask you to repeat a series of digits.
Recording Names and Greetings48 ··· Vocera User GuideIf your organization shares Vocera devices, make sure you log out when youare finished using your badge or phone. Turning the power off or removing thebattery does not log you out—the Genie remembers you are logged in whenthe device gains power again. When you place a phone or a badge and batterytogether in the charger, the system may automatically log you out, dependingon a preference set by your administrator.You can log into the system on only one Vocera device at a time. If you try tolog in with a second badge or phone, the Genie reminds you and asks you toconfirm if you still want to log in. When you say Yes, the system logs in yournew badge and logs out your first Vocera device.Recording Names and GreetingsTo allow your callers to hear your name in your own voice, and to enable callersto hear a personal greeting when they leave messages, use the following voicecommands to record your name and to record, play, and erase your greeting.Table 6. Recording names and greetingsAction Recommended VoiceCommandsAlternative FormsRecord your name Record name. Record my name.Record, play back, orerase your greetingRecord greeting.Play back greeting.Erase greeting.Record my greeting.Play back my greeting.Erase my greeting.Using the Welcome Tutorial on the BadgeEven if you've had a training session in the use of the badge, you may find ithard to remember the basics that seemed so simple in the classroom. The Genieprovides a brief and witty welcome tutorial to bring you up to speed in badgeuse. The tutorial is easy to use, and it covers enough of the basics to help yourexperience with the badge be a positive one.During the tutorial, the Genie describes how to use the badge, records yourname, and shows you how to make a call. You can end the tutorial at anytime by pressing the Hold/DND button. You can play the tutorial as manytimes as you want, or you can return at a later time to the section that recordscommands.
Placing and Receiving Calls Basic Calling ··· 49Table 7. Playing the Welcome tutorialAction Recommended VoiceCommands (examples initalics)Alternative FormsListen to the welcometutorialPlay Welcome Tutorial. Play Welcome.Note: Although the T1000 phone allows you to play the badge tutorial, theinformation is specific to a badge and therefore may not help you learn how touse the phone.Placing and Receiving CallsPlacing and receiving calls are the tasks you perform most frequently with aVocera device. The rest of this section shows you how to use voice commandsand the buttons on the badge or phone to perform these basic tasks.Calling Other UsersTo begin a call, press the Call button, wait for the Genie to answer, and then tellthe Genie to "Call User's Name." If the person you are calling is already on acall, a tone will notify him or her that someone else is trying to call.When you call a user who is not available, the call may be forwarded to anotheruser or phone number. If no forwarding is set, the Genie tells you that person'sstatus and asks if you want to leave a message. There are four possible statusmessages: not on the network, not logged in, busy on another call, and notavailable.Table 8. Calling other usersAction Recommended VoiceCommands (examples initalics)Alternative FormsCall a user Call John Smith. Find John Smith.Get me John Smith.Contact John Smith.
Using Speak or Spell50 ··· Vocera User GuideUsing Speak or SpellThe speak or spell feature allows you to contact users, groups, or address bookentries by either speaking or spelling their names in a voice command. Spellinga name greatly improves speech recognition because you are effectively utteringmany more syllables than when you simply speak a name. In fact, spellings areso effective that they may work even when they are slightly incorrect, so don'tlet past spelling bee experiences scare you away!In addition to speaking the full name, you can spell either the first name, thelast name, or both names to contact a person. For example, you can use any ofthe following commands to place a call to the user or address book entry JesseHart:• Call Jesse Hart• Call J-E-S-S-E• Call H-A-R-T• Call J-E-S-S-E-H-A-R-TYou must always speak or spell the full name to contact a group, place, oralternate spoken name. For example, you can use either of the followingcommands to place a call to the address book entry Poison Control:• Call Poison Control• Call P - O - I - S - O - N - C - O - N - T - R - O - LA qualifier is an additional name, such as a department or a site, that helps toidentify the party you are trying to contact in a voice command. You can useeither a spelling or a qualifier in a voice command, but you cannot use both.In addition, you cannot spell the name of the qualifier—only the party you aretrying to contact.For example, you can contact Maria Blount in the Imaging department bysaying either "Call M - A - R - I - A" or "Call Maria in Imaging". You cannotuse either "Call M - A - R - I - A in Imaging" or "Call Maria in I - M - A - G -I - N - G". See Calling with Department Names on page 52 for moreinformation about using departments.Note: Make sure you speak with an even pace and say each letter distinctlywhen you spell a name. The Genie hears a spelling as a very long word, and youdon't want to trip it up!
Calling Inner Circle Members Basic Calling ··· 51Calling Inner Circle MembersIn Vocera, the inner circle refers to a small set of users, groups, and addressbook entries that you are most likely to contact in a voice command. The innercircle improves speech recognition because you are statistically more likely tocontact that small set of names than you are to contact names outside that set.For example, the Genie may have trouble distinguishing between thesimilar-sounding commands "Call Phil Rains" and "Call Phil Ray." If Phil Rainsis in your inner circle when you issue this Call command, the Genie givespreference to the "Call Phil Rains" interpretation. Similarly, if Phil Ray is in yourinner circle, the Genie gives preference to the "Call Phil Ray" interpretation.You can continue to contact most parties outside your inner circle as you usuallydo. When you want to contact someone outside your inner circle whose namesounds similar to someone in your inner circle, you can spell the name, use adepartment to qualify it, or use an alternate spoken name.For example, if you want to contact Levon Crowder, but the similar-soundingname Lee von Krauder is in your inner circle, you can give preference tothe intended interpretation by spelling the name (Call C-R-O-W-D-E-R) orreferencing a department (Call Levon Crowder in Pediatrics) in the command.Your system administrator must enable the inner circle feature.Who is in the Inner Circle?Your buddies are always included in your inner circle. Your system administratormay also put some names in your inner circle or specify that all your departmentmembers are automatically included. If you have access to the User Console,you can explicitly add and remove names yourself.In addition, your system administrator may set a preference that causes Vocerato add the names of users, groups, and address book entries to your inner circleautomatically when the Genie recognizes them in a voice command. Voceraautomatically removes these names if you don't use them again within a periodof time determined by your system. You can also manually remove these nameswith the User Console, or your system administrator can remove them for you.For example, suppose you issue the command "Call Amy Wong". The Genieprompts you to confirm the name, saying something like, "I think you said tocall Amy Wong. Is this correct?" If Amy Wong is already a member of yourinner circle, the Genie connects the call immediately without prompting.
Calling with Department Names52 ··· Vocera User GuideNote: You may hear confirmation prompts frequently when you first startusing your Vocera device, as the people you call are added to your inner circle.As your inner circle becomes populated, you will hear these prompts less andless often.Calling with Department NamesIf your system administrator sets up departments, they are a convenient wayto contact other users on the Vocera system. When you use a department in avoice command, Vocera can:• Differentiate among users with the same first and last names.For example, if your site has two users named John Smith, you can issue thevoice command "Call John Smith in Hardware".• Identify a Vocera user when you know the first name and department, butnot the last name, of other people at your site.For example, you can issue the voice command "Call Sue in Hardware".Table 9. Calling with department namesAction Recommended VoiceCommands (examples initalics)Alternative FormsCall a user with adepartment nameCall John Smith in Hardware. Find John Smith inHardware.Get meJohn Smith inHardware.ContactJohn Smith inHardware.Call a user with firstname and departmentCall Sue in Hardware. Find Sue in Hardware.Get me Sue inHardware.Contact Sue inHardware.Calling a Group MemberThe system administrator may create groups of Vocera users and provide alist of groups for you to use in commands. When you call a group, you areactually calling an available member of that group, not everyone in the group.The Vocera server determines which member to try first, based on the orderingmethod the system administrator or group manager chooses.
Training the Genie Basic Calling ··· 53To call a member of a group1. Press the Call button.2. Wait for the Genie to answer.3. Tell the Genie to "Call the Group's name."The Vocera server searches for an available member of the group. If no onein the group is available, you will either be prompted to leave a message(which will be sent to all members of the group) or your call will be forwarded,depending on the way the system administrator or group manager has set upthe group.Table 10. Calling a group memberAction Recommended VoiceCommands (examples initalics)Alternative FormsCall a group member Call Tech Support. Find Tech Support.Get me Tech Support.Contact Tech Support.Training the GenieIf the Genie has difficulty understanding your speech, don't get frustrated—youcan train the Genie to recognize the way you say names and commands. TheGenie can learn the names of people, groups, and locations as well as mostcommands. You can also train the Genie to recognize a nickname, if that is theway you always call a person you know.When you train the Genie to learn a name, you are prompted to spell thename. If you change your mind, you can use the "Unlearn a name" commandto delete it. The Genie will prompt you for the necessary information.To train the Genie to learn a name:1. Press the Call button, wait for the Genie to answer, and then say "Learnname." You can also say "Learn group name" or "Learn location name" totrain the Genie for other names.2. When prompted, spell either the first or last name of the individual. TheGenie prompts you to spell the group or location for other types of names.If more than one person, group, or location has the name that you spell, theGenie speaks each name, asking you to identify the one you want.3. When prompted, say the name or nickname the way you always do.
Training the Genie54 ··· Vocera User GuideThe Genie asks you to repeat the name several times, then tells you, "OK,I've learned the name".When you train the Genie to learn the way you say commands, the Genieprompts you to record a short list of the most common commands, as well askeywords such as Yes, No, and the numbers zero through nine. You can pressthe Call button to skip through commands in the list, or you can quit at anytime by pressing the Hold/DND button. When you quit, the Genie remembersthe commands it has already learned, and it gives you the option to skip thesecommands if you continue some other time.To train the Genie to learn commands:1. Press the Call button, wait for the Genie to answer, and then say "Learncommands."The Genie reminds you that it will take a few minutes to learn commands,and then it prompts you to speak the first command.2. Do either of the following:• Say the name of the command the way you always do.The Genie asks you to repeat the command several times, then promptsyou to speak the next command.• Press the Call button.The Genie skips that command and prompts you to speak the nextcommand.3. Continue through the list by saying each command to train the Genie orskipping it with the Call button.4. Quit at any time by pressing the Hold/DND button.The Genie tells you it is quitting and remembers the commands it haslearned.If you use Learn Commands again at a later time, the Genie can automaticallyskip commands it has already learned. The Genie also lets you manuallyskip through the command list so you can re-record specific commands. Forexample, if the Genie didn't learn certain commands properly during a previoustraining session, you can rerecord just those specific commands.To train the Genie again:1. Press the Call button, wait for the Genie to answer, and then say "Learncommands."
Training the Genie Basic Calling ··· 552. When the Genie asks if you want to skip over the commands it has alreadylearned, do either of the following:• Say "Yes" to have the Genie automatically skip commands you haverecorded.The Genie prompts you to record only commands it has not alreadylearned.• Say "No" so you can manually skip commands or record all of themagain.The Genie prompts you to record each command, starting at thebeginning of the list.3. Use the Call button to skip through the list, recording or re-recordingcommands where you wish.If you skip a command you have already recorded, it is not erased.4. Quit at any time by pressing the Hold/DND button.The Genie tells you it is quitting and remembers the commands it haslearned.A second command trains the Genie to recognize the way you say some of theless common commands. When you tell the Genie to "Learn more commands",the Genie prompts you to record additional commands that are not used asfrequently as those in the first set. You can skip through these commands andre-record them at will as you can with the first set of commands.The following table lists all the commands you can use to train the Genie:Table 11. Training the GenieAction Recommended VoiceCommandsAlternative FormsTrain the Genie torecognize the way yousay a nameLearn name.Learn group name.Learn location name.Learn a name.Learn a group name.Learn a location name.Delete a learned name Unlearn name.Unlearn group name.Unlearn location name.Unlearn a name.Unlearn a group name.Unlearn a locationname.
Answering a Call56 ··· Vocera User GuideAction Recommended VoiceCommandsAlternative FormsTrain the Genie torecognize the wayyou say commoncommandsLearn commands. Train the Genie torecognize the way yousay other commandsLearn more commands. Delete all your learnedcommandsUnlearn commands. Answering a CallWhen someone calls your Vocera device, you will hear a tone, and the Geniemay ask if you want to talk to the caller. The ring tones for a badge and aphone are different.To accept a call on a badge:Do either of the following:• Answer Yes.• Press the Call button.To accept a call on a T1000 phone:When you hear the phone ring, do either of the following:• Press the Call button, put the phone up to your hear, and then answer Yes tothe Genie prompt to accept the call.• Put the phone up to your hear, press and hold the side button until you hearthe Genie prompt, and then answer Yes to accept the call.To reject a call on a badge:Do either of the following:• Answer No.• Press the Hold/DND button.To reject a call on a phone:When you hear the phone ring, do either of the following:• Press the Call button, put the phone up to your hear, and then answer No tothe Genie prompt to reject the call.
Ending a Call Basic Calling ··· 57• Put the phone up to your hear, press and hold the side button until you hearthe Genie prompt, and then answer No to reject the call.When you reject a call, the caller will be prompted to leave a message orforwarded to a destination you have chosen. See Forwarding Your Calls onpage 80.If Auto Answer for Incoming Calls is enabled for your Vocera device, all ofyour calls will be connected immediately, without any action on your part. SeeUsing the Auto Answer Commands on page 68.Note: Calls will not be put through if you told the Genie to block calls or youput your badge or phone in Do Not Disturb mode. (See Using Do Not Disturbon page 58 and Blocking and Accepting Calls on page 87 .)Ending a CallEither party can end a call.To end a call:• Press the Call button.If the other party ends the call, you will be disconnected automatically.Using Buttons to Answer "Yes" or "No"When a Genie prompt requires a "yes" or "no" answer (for example, toconfirm that you want to send a message), you can say your response or youcan press a button to respond.To answer Yes:• Press the Call button.To answer No:• Press the Hold/DND button.Call WaitingIf you hear a call-waiting tone during a call, it means that someone is trying tocall you. The name of the person calling you will flash on your badge or phonedisplay.To accept a waiting call:1. Press the Call button.Vocera puts the first call on hold and connects the second call.
Putting a Caller on Hold and Releasing the Hold58 ··· Vocera User Guide2. When you are done speaking, press the Call button again.Vocera ends the second call and returns to the original call.To refuse a waiting call:Do either of the following:• Press the Hold/DND button.• Ignore it.If possible, use the DND button to refuse the call and cancel the call waitingtone immediately.Vocera treats the second call as an unanswered call. The caller is eitherprompted to leave a message or forwarded to a destination you have chosen.See Forwarding Your Calls on page 80.Putting a Caller on Hold and Releasing the HoldWhen a call is on hold, you can press the Call button, and then call anotherbadge or phone, send a message, or give the Genie any other authorizedcommand when the Genie answers.To put a call on hold:• Press the Hold/DND button on the top of the badge or the DND button onthe phone keypad.On a badge, the indicator light on the Hold/DND button blinks. On a phone,the DND icon appears at the top of the screen.To reconnect to a call on hold:• Press the Hold/DND button again.The indicator light stops blinking.Using Do Not DisturbThere may be times when it is inconvenient for you to receive calls and messagenotifications from the Genie (when you are attending a meeting, for example).The best way to block calls temporarily is to press the Hold/DND button. Whenyou are ready to resume accepting calls, press the Hold/DND button again.On a badge, a light at the top of your badge flashes yellow to remind you thatyou are in Do Not Disturb (DND) mode. Also, your badge or phone will beepevery 15 minutes to remind you, unless your system administrator turns off thissetting.
Sending and Receiving Messages Basic Calling ··· 59When you put the badge or phone in DND mode, some calls may still be putthrough. VIP buddies or a person with VIP status can optionally interrupt DNDmode, and an urgent call is always connected.The Genie tells VIP buddies and callers who have VIP Status that you are notaccepting calls right now, and asks them "Do you want me to break through?"If they confirm, the Genie calls your Vocera device. (VIP Status is a permissiongranted by the system administrator.)Urgent calls and urgent broadcasts always break into DND mode — you do notget the opportunity to reject them. The system administrator must grant a userpermission to make urgent calls and broadcasts.To block calls using voice commands, see Blocking and Accepting Calls onpage 87.Sending and Receiving MessagesThe following topics describe how to send messages from your badge orphone:•Sending a Voice Message on page 60•Sending a Voice Email on page 61The following topics describe how to receive messages on your badge orphone:•Listening to Messages on page 62•Reading Messages on page 65Note: You cannot use a Vocera badge to send text messages, but you cansend text messages from a T1000 phone. However, both Vocera badges andT1000 phones can receive text messages sent from a T1000 phone, the VoceraUser Console, or any email program. See Sending Text Messages to VoceraDevices on page 103.The voice and text messages that you receive are stored on the Vocera server.When you play your messages, you can issue voice commands to save or eraseeach message or to skip to the next or previous message to be played. Similarly,when you read your messages, you can use menu commands to save, erase,and navigate.Vocera automatically erases all messages that you do not save—even if youhave not read or played them—after storing them for a certain number of days.The Vocera administrator sets the amount of time that you can store messageswithout saving them.
Sending a Voice Message60 ··· Vocera User GuideYou can use the Save voice command or the SAVE MSG menu command toprevent Vocera from automatically erasing a message. The saved message thenstays on the Vocera server until you explicitly tell the Genie to erase it. See thefollowing topics for more information:•Commands You Can Use During Message Play on page 64•Reading Messages on page 65The Vocera server can store up to 20 text messages at a time, and you can saveup to 10 of these messages. Messages that you do not specifically save aredeleted as needed to make way for new messages, even if you did not read theolder messages.Each time you log in, your messages are downloaded from the server to thememory of your device, so you can read your text messages even when youare out of range of the wireless network. When you log off, text messages areerased from memory, but they remain on the server.Sending a Voice MessageYou can send voice messages to individual users, or you can send messages toall members of a group simultaneously. You can also specify that the messageis urgent. By default, the maximum length of each message is one minute,although your system administrator can set it as high as three minutes.If you send another user an urgent message, it is played back before standardmessages, regardless of the order in which messages are received.Note: Do not confuse an urgent voice message with urgent calls, broadcasts,three-way conference calls, and invitations. An urgent message is playedback before other messages, but it does not interrupt a recipient. See IssuingUrgent Commands on page 83.The following table shows the commands for recording voice messages:Table 12. Recording voice messagesAction Recommended VoiceCommands (examples initalics)Alternative FormsSend a message to auserRecord a message for JohnSmith.Send a message to JohnSmith.Send a message to themembers of a groupRecord a message for TechSupport.Send a message to TechSupport.
Sending a Voice Email Basic Calling ··· 61Action Recommended VoiceCommands (examples initalics)Alternative FormsSend an urgentmessage to a userRecord an urgent message forJohn Smith.Send an urgentmessage to John Smith.Send an urgentmessage to themembers of a groupRecord an urgent message forTech Support.Send an urgentmessage to TechSupport.Sending a Voice EmailYou can also send a voice message from your badge or phone to the emailaddress of any badge user, group, outside buddy, or address book entry. Vocerasends your message as a .WAV sound file that is attached to a generic textemail message. The recipient can play the message by using Windows MediaPlayer or any other Windows utility that can play .WAV files.For example, suppose you want to use your Vocera device to send a messageto a travelling colleague who is reachable only by email. You can send a voiceemail to your colleague. His or her email reply automatically appears on yourbadge as soon as it is received.The following table shows you the commands for sending a voice messagefrom a Vocera device to an email address:Table 13. Sending a voice emailAction Recommended VoiceCommands (examples initalics)Alternative FormsSend a voice emailmessage to a user,group, outside buddy,or address book entrySend an email message to JohnSmith.Record an emailmessage for John Smith.Leave an email messagefor John Smith.When you send a voice email message to a user, outside buddy, or address bookentry, the message is sent to the address stored for that person on the Voceraserver. If you send the email to a group, the message is sent to all members ofthe group.
Listening to Messages62 ··· Vocera User GuideNote: If you attempt to send a message to a user who does not have an emailaddress, the Genie notifies you and cancels the message. If you attempt tosend a message to a group, and a group member does not have an emailaddress, the Genie notifies you and asks if you want to send the message to themembers who have email addresses.Listening to MessagesYou can use the badge or phone to listen to either voice or text messages.When you play a voice message, you hear the recorded voice of the person whosent it. When you play a text message, Vocera uses text-to-speech generation tospeak the message for you.Vocera uses the following default settings for message playback:• The order in which messages are played is the opposite of the order in whichthey are received (most recent message first).The badge or phone plays urgent messages before standard messages,regardless of the order in which messages are received.• The date and time of the message are not announced.You can change these default settings in the Announcements tab of theUser Console. If you do not have access to the User Console, your systemadministrator can change these settings for you.If you do not speak the modifying words "voice" and "text" when you play ordelete messages, the Genie assumes you are working with voice messages. Usethe following commands to work with voice messages:Table 14. Working with voice messagesAction Recommended VoiceCommands (examples initalics)Alternative FormsPlay messages. Play voice messages.Play my messages.Play new (unplayed)voice messagesPlay messages from JohnSmith.Play voice messagesfrom John Smith.Play my messages fromJohn Smith.
Listening to Messages Basic Calling ··· 63Action Recommended VoiceCommands (examples initalics)Alternative FormsPlay messages from Marketing. Play voice messagesfrom Marketing.Play my messages fromMarketing.Play old messages. Play old voice messages.Play my old messages.Play old messages from JohnSmith.Play old voice messagesfrom John Smith.Play my old messagesfrom John Smith.Play old (previouslyplayed) voice messagesPlay old messages fromMarketing.Play old voice messagesfrom Marketing.Play my old messagesfrom Marketing.Delete all messages. Delete all voicemessages.Erase all messages.Erase all voicemessages.Delete voice messages Delete all messages from JohnSmith.Delete all voicemessages from JohnSmith.Erase all messages fromJohn Smith.Erase all voice messagesfrom John Smith.You must speak the modifying word "text" when you issue commands to playor delete text messages. You can use the following commands to work with anytype of text messages, regardless of whether they were sent through the UserConsole or through email:
Listening to Messages64 ··· Vocera User GuideTable 15. Working with text messagesAction Recommended VoiceCommands (examples initalics)Alternative FormsPlay new (unplayed)text messagesPlay text messages. Play my text messages.Play old (previouslyplayed) text messagesPlay old text messages. Play my old textmessages.Delete text messages Delete all text messages Erase all text messages.You can also use the "from" modifier to play or delete text messages sent fromthe User Console, as shown in the following table:Table 16. Using the "from" modifier to play or delete text messagesAction Recommended VoiceCommands (examples initalics)Alternative FormsPlay new (unplayed)text messages sentthrough the UserConsolePlay text messages from JohnSmith.Play my text messagesfrom John Smith.Play old (unplayed) textmessages sent throughthe User ConsolePlay old text messages fromJohn Smith.Play my old textmessages from JohnSmith.Delete text messagessent through the UserConsoleDelete all text messages fromJohn Smith.Erase all text messagesfrom John Smith.Commands You Can Use During Message PlayThe following table shows the commands you can use during messageplayback. In each case, you press the Call button while the message is beingplayed and say the command. You can end message play altogether by pressingthe Hold/DND button, or by pressing the Call button twice.
Reading Messages Basic Calling ··· 65Table 17. Commands during message playbackAction Recommended VoiceCommandsAlternative FormsDelete the messageyou just played orare in the process ofplayingDelete. Erase.Save the message youjust played or are in theprocess of playingSave. Archive.Play the next message Next. Skip.Replay the currentmessageRepeat. Get the time themessage was receivedTime stamp. Time.Get the date themessage was receivedDate stamp. Date.Cancel message play Cancel. Goodbye.Reading MessagesYou can read two kinds of text messages on the display of your Vocera device:• Email messages. People inside and outside the Vocera system can sendthese text messages to your badge or phone from their email programs. SeeSending Text Messages to Vocera Devices on page 103.• User Console messages. Users can send these text messages from the VoceraUser Console. See The User Console on page 115.To read text messages on the badge display:1. Hold the badge so that the display screen is visible.2. Press the Up button or the Select button once to see the Messages icon:Figure 27. Messages icon3. Press the Select button to display a list of message subjects, one subject perline. The newest messages are listed first.
Reading Messages66 ··· Vocera User GuideIf the message was sent from an email account, the subject line displays thefirst 12 or 13 characters of the message.4. Use the Up and Down buttons to scroll through the list of messages untilyou see the message you want to read.5. Press the Select button to view the selected message.The badge displays the body of the message, the sender's name or emailaddress, and the date and time the message was received by the Voceraserver. Use the Up and Down buttons to scroll through the message, ifnecessary.Note: There is a 115-character limit for all text messages. The VoceraUser Console prevents a sender from creating messages longer than 115characters, but there is no way to enforce this limit for email messages. Ifa text message appears to be incomplete, someone may have sent you anemail message longer than 115 characters.6. When you finish reading the message, press the Select button to see thismenu of message options:• PLAY uses text-to-speech generation to speak the message for you.• TO NEXT MSG skips to the next message in the list.• DELETE MSG erases the message from the badge memory and from theVocera server.• SAVE MSG saves the message and prevents it from being automaticallydeleted. You are limited to 20 text messages at a time, and you can saveup to 10 of these messages.• BACK TO LIST returns to the list of text messages, where you can selectanother message.• EXIT MENU returns to the main screen.Note: You can discontinue reading messages and return to the mainscreen at any time by pressing and holding the Select button until thebadge beeps.To read text messages on the phone display:1. Use the Navigation key to select Menu > Messages.If you have messages, they are displayed one subject per line. The newestmessages are listed first.If the message was sent from an email account, the subject line displays thefirst 12 or 13 characters of the message.
Reading Messages Basic Calling ··· 672. Use the Navigation key to scroll through the list of messages until you seethe message you want to read, and then select it by pressing the Navigationkey.The badge displays the body of the message, the sender's name or emailaddress, and the date and time the message was received by the Voceraserver.Note: There is a 115-character limit for all text messages. The VoceraUser Console prevents a sender from creating messages longer than 115characters, but there is no way to enforce this limit for email messages. Ifa text message appears to be incomplete, someone may have sent you anemail message longer than 115 characters.3. When you finish reading the message, press the Menu button to see thismenu of message options:• PLAY uses text-to-speech generation to speak the message for you.• TO NEXT MSG skips to the next message in the list.• DELETE MSG erases the message from the badge memory and from theVocera server.• SAVE MSG saves the message and prevents it from being automaticallydeleted. You are limited to 20 text messages at a time, and you can saveup to 10 of these messages.• BACK TO LIST returns to the list of text messages, where you can selectanother message.• EXIT MENU returns to the main screen.Note: You can discontinue reading messages and return to the mainscreen at any time by pressing and holding the Select button until thebadge beeps.By default, the Messages section of your badge or phone lists the most recenttext message first. If you do not change this default, you can use the Selectbutton on the badge or the Navigation key on the phone to read the mostrecent text message quickly.To read the most recent text message quickly on a badge:• Press the Select button three times.
Using Voice Commands to Set Device Properties68 ··· Vocera User GuideUsing Voice Commands to Set Device PropertiesA few voice commands let you set properties that control the behavior of yourVocera device. The system administrator sets default values for these properties.You can change them through the User Console or by using voice commands.Using the Auto Answer CommandsThe Auto Answer property lets you specify whether the badge or phoneautomatically answers incoming calls or whether it asks if you can take a callbefore connecting it.• If Auto Answer is turned on, the badge or phone automatically connects allincoming calls immediately, without asking if you want to take the call. If allcalls need to be connected quickly, you can enable this feature.• If Auto Answer is turned off, the badge or phone prompts you by asking,"Can you take a call from Hans Dressler?" before connecting an incomingcall.Use the following commands to control the Auto Answer property:Table 18. Using Auto Answer commandsAction Recommended VoiceCommands (Examples inItalics)Alternative FormsConnect incoming callsimmediatelyTurn auto answer on. Ask before connectingincoming callsTurn auto answer off. Using the Announce through Speaker CommandsWhen you use a headset (or badge with a managed lanyard), the badge orphone automatically plays all audio through it by default. Consequently, if youdon't wear your headset all the time, you may not hear an incoming call ormessage announcement, and you may not know that someone is trying tocontact you.The Announce through Speaker property lets you customize that behavior:
Using the Announce through Speaker Commands Basic Calling ··· 69• When the Announce Through Speaker property is enabled, the B2000provides call or message announcements through both the badge speakerand the headset. These dual announcements ensure that you will always benotified of an incoming call, even if your headset is temporarily off. Afteraccepting the call, the audio is through the headset only.When you enable this property for the B1000A badge, incoming call andmessage announcements are played through only the speaker when aheadset is plugged in. After accepting the call, the audio is through theheadset only.• If Announce through Speaker is turned off, either type of badge or a phoneplays both the announcement as well as the call or message through theheadset.If you turn on Announce through Speaker, you can leave your headset pluggedin, and simply put it on to communicate after you hear the announcement.When your headset is not plugged in, all calls, messages, and announcementsplay through the speaker, as usual, regardless of the Announce through Speakersetting.Note: If you turn on Announce through Speaker for a B1000A badge andyou are wearing your headset when a call comes in, you may not hear theannouncement in a noisy environment (because it plays through the speaker);however, you will still hear the call or message through the headset.Use the following commands to control the Announce through Speakerproperty:Table 19. Announce through Speaker commandsAction Recommended VoiceCommands (Examples inItalics)Alternative FormsPlay announcementsthrough badge speakerwhen headset pluggedinTurn announce throughspeaker on. Play announcementsthrough headset whenheadset plugged inTurn announce throughspeaker off.
Using the Announce through Speaker Commands70 ··· Vocera User Guide
Advanced Commands ··· 71 Advanced CommandsSome commands require special Vocera permissions or are a little more complexthan the commands described in Basic Calling on page 47. This chapterdescribes these commands.The commands are grouped by category. When a command requires specialpermission, it is marked by an asterisk (*) in the description. Your systemadministrator enables or disables permissions for each user. If you do not havepermission to use a command that requires one, the Genie will tell you.Calling Telephone NumbersIf the Vocera Telephony Solution Software is installed on your system, you canask the Genie to call telephone numbers. Separate permissions are required tomake calls to in-house extensions, local numbers, and long-distance numbers.The following commands are available:Table 20. Calling telephone numbersAction Recommended VoiceCommands (Examples inItalics)Alternative FormsCall an extension * Dial extension 5120. Transfer a call to a deskextension *Transfer to extension 5120. Call a local or longdistance telephonenumber *Dial an outside number. Call an outside number.Note: In version 3.0 and later, you cannot use "Get me an outside line" as analternate form of "Dial an outside number". This alternate command has beenremoved because it interferes with the "Get me John Smith" command.
Calling an Address Book Entry or Buddy72 ··· Vocera User GuideUse the same command to make local and long distance calls. When the Genieprompts you for the number, say both the area code and the phone number,even when calling a local number. If the area code you say matches the localarea code or toll-free area codes set up by your system administrator, the callwill be considered local.You cannot place an international call by speaking a series of digits. However,you can specify an international number for a buddy or an address book entry,then use the corresponding name in a voice command. For example, if youspecify an international phone number for an address book entry namedGerman Office, you could place a call by saying, "Call German Office."The Genie understands numbers, including variations of a number. For example,"Dial extension four one zero zero," "Dial extension four one oh oh," or "Dialextension forty one hundred" are all recognized as commands to dial 4100.The Genie also recognizes "double", "triple", "treble", and "naught". TheGenie does not let you say alphabetical characters in a dialing command, suchas "1–800–VOC–ERA1".Calling an Address Book Entry or BuddyThe Vocera system provides an address book for the names and phone numbersof people who are not Vocera users. Your system administrator sets up andmaintains this address book, but all users can access the names of people andplaces it contains from their Vocera devices.For example, if Vocera users frequently need to contact local businesses, yourVocera administrator can enter the business names and phone numbers in theaddress book. Then, getting a price quotation from Northwestern Hardware canbe as simple as using a badge or phone to say "Call Northwestern."If you have access to the User Console, you can also set up a private addressbook of Outside Buddies. Your buddy list contains the names, nicknames, andcontact information for friends who are not Vocera users. For example, if youset up My Mom as an outside buddy, you can say, "Call My Mom" to dial herphone number. See the Vocera User Console Guide for complete informationabout setting up buddies.Vocera requires you to have separate permissions to call toll and toll-free phonenumbers. You need one or both of these permissions to contact names in yourprivate address book. You do not need any special permissions to contact aperson or place in the system address book.In addition to the Call command, you can use address book entries and buddiesin the following voice commands:
Sending and Receiving Numeric Pages Advanced Commands ··· 73• Conference. See Placing a Three-Way Conference Call on page 81.• Invite. See Placing a Three-Way Conference Call on page 81.• Send Voice Email. See Sending a Voice Email on page 61.Table 21. Calling an Address Book entry or buddyAction Recommended VoiceCommands (examples initalics)Alternative FormsCall an address bookentry *Call Poison Control. Find Poison Control.Get me Poison Control.Contact Poison Control.Call an outsidebuddy *Call My Mom. Find My Mom.Get me My Mom.Contact My Mom.Sending and Receiving Numeric PagesIf the Vocera Telephony Solution Software is installed on your system, you canuse a voice command to send a numeric page. Vocera sends the recipient'spager a call-back number that allows that person to return a call directly to yourVocera device. .You can send a page to anyone in the Vocera system by using his or her name.For example, if Dr. Randolph is a Vocera user, buddy, or person in the addressbook, you can speak the command "Page Dr. Randolph" to send a numericpage.Additional voice commands let you use a Vocera device to send a numeric pageto any arbitrary number. If you dial full 7- or 10-digit numbers to send a pagein your environment, issue the command, "Page an outside number." Whenthe Genie prompts you for the number of the pager, say the area code and thephone number, even when calling a local number. If the area code matches yourlocal area code or a toll-free area code set up by your system administrator, thecall will be considered local.Some environments provide a paging service that allows employees to sendinternal pages using only a few digits, similar to the way they call internalextensions. Vocera lets you send pages to these numbers directly. For example,to send a page to the internal number 3964, you speak the command "Pagenumber 3964".
Sending and Receiving Numeric Pages74 ··· Vocera User GuideThe Genie understands common variations of numbers. For example, "four onezero zero," "four one oh oh," and "forty one hundred" are all recognized asacceptable variations of 4100. The Genie does not recognize commands to dialletters (for example, 1 # 800 # VOC # ERA1).The following table summarizes the voice commands you use to send a numericpage:Table 22. Sending a pageAction Recommended VoiceCommands (Examples inItalics)Alternative FormsSend a page to aperson or group in theVocera systemPage Tom Mailer.Page Tech Support.Send a page to TomMailer.Send a page to TechSupport.Send a page to anoutside numberPage an outside number. Send a page to aninternal numberPage number 3964. When you send someone a page, Vocera dials the pager number, pauses briefly,and then passes the pager the telephone number of the Vocera system as wellas your desk extension. The pager displays the Vocera system number and thedesk extension.The person who is paged returns the call by dialing the Vocera system number,and then entering your desk extension at the system's Genie prompt. Vocerathen automatically connects the return call directly to your Vocera device, not toyour desk extension.Note: In an environment where you do not have a desk extension, such asa hospital or retail store, the Vocera administrator assigns you an arbitraryextension to enable the callback feature. You do not have to learn this numberor use it in any way; it is for internal purposes only.Vocera requires you to have separate permissions to call toll and toll-free phonenumbers. You need one or both of these permissions to send a page to namesin your buddy list. You do not need any special permissions to page a Vocerauser or a person in the system address book.
Redialing Phone Numbers Advanced Commands ··· 75You also need permission to have a pager number. If you have a pager number,use the following voice commands to specify whether you want Vocera users tobe able to send you pages:Table 23. Enabling and disabling pagesAction Recommended VoiceCommands (Examples inItalics)Alternative FormsAllow Vocera usersto send you numericpages *Enable pages. Stop receiving numericpages from Vocerausers *Disable pages. In addition to using the voice commands to send pages, the Genie may ask ifyou want to send a page to someone who is unavailable. For example, whenyou call a user who is not on the system, and that person has a pager number,the Genie asks you if you want to send that person a page. If you say no, theGenie then asks if you want to leave a message.Redialing Phone NumbersYour Vocera device can redial the last phone number it called as a result of anyof the following actions:• Calling an extension or outside phone number• Transferring a call from a Vocera device to an extension• Sending a numeric pageUse the following voice command to redial a phone number:Table 24. Redialing a phone numberAction Recommended VoiceCommands (Examples inItalics)Alternative FormsRedial the last phonenumber you calledRedial number.
Using Instant Conferences76 ··· Vocera User GuideRedialing can save you time when you have to call the same numbersuccessively. For example, the first time you call a long distance numberyou must issue the command "Dial an outside number", then state the fulltelephone number that you want to call. If you want to call that same numberagain, and you have not made other phone calls since then, you can simplyissue the command, "Redial number".Using Instant ConferencesIn some situations, even the short amount of time required to place a call witha Vocera device is too long to wait. For example, employees in a retail store mayhave a goal of just a few seconds to respond to a customer's query. Similarly,some hospital employees may have an ongoing need for extremely urgentcommunication.Using the conference feature gives your badge the push-to-talk quicknessand convenience of a walkie-talkie, while retaining all the flexibility andpower of the Vocera system. In Vocera, a conference is not a place for idleconversation—it is a special device state that lets you speak with other usersinstantly.Joining and Leaving a ConferenceThe Join command places you in a conference. Once you are there, yousimply press and hold the Call button to speak to everyone else in theconference—you don't have to wait for call setup, speech recognition, or Genieinteractions. Everyone in a conference can hear you, anyone in a conferencecan reply as soon as you release the Call button, and everyone hears the replyimmediately.Every group has a conference associated with it. For example, if your site hasset up groups called Managers and Cashiers, you automatically have access toconferences with those names. You do not need to be a group member to useits conference; however, your system administrator does need to grant you theConference permission.To join or leave a conference, use the Join or Leave commands with the nameof the conference; for example:"Join the conference for Managers""Leave the conference for Cashiers"
Using the Vocera Badge or Phone in a Conference Advanced Commands ··· 77The Genie speaks a confirmation when you join or leave a conference. Inaddition, the Genie announces how many other users are in the conferencewhen you join.You cannot be in more than one conference at the same time. If you use theJoin command when you are already in a conference, Vocera automaticallytakes you out of the first conference and places you in the second one.Using the Vocera Badge or Phone in a ConferenceWhile you are in a conference with a Vocera badge or phone, you still haveaccess to every other Vocera function. That is, you can place and receive calls,send and listen to messages, and perform every other task you are accustomedto using the badge or phone for.If you are in a conference, you can press the Call button to hear the Genieprompt, then issue a command like you usually do. If you press and holdthe Call button, however, you initiate a conversation with everyone in theconference.Summoning the Genie takes precedence over a conversation in a conference.That is, you can interrupt an active conversation in a conference by pressing theCall button to issue a command. Similarly, any incoming calls are also routed toyour Vocera device, interrupting an active conference.The Do Not Disturb state is also effective in a conference. If your Vocera deviceis in Do Not Disturb mode, you are not interrupted when someone begins aconversation in a conference. However, you cannot use the Hold/DND buttonto cancel an active conference. Only pressing the Call button to summon theGenie can cancel an active conference.Call blocking is not effective in a conference. If you are blocking calls fromsomeone who is in a conference with you, you will still hear that person duringa conference, although your Vocera device continues to block that person'sdirect calls.Because waiting in a conference does not consume additional power — andyou have access to all other Vocera commands — you can stay in a conferenceas long as you want. In many situations, you may want to be in a conferencethe entire time you are using your badge or phone.Summary of Conference CommandsUse the following commands to communicate in a conference:
Broadcasting to a Group78 ··· Vocera User GuideTable 25. Conference commandsAction Recommended Voice Commands (examples initalics)Join a conference * Join conference for Intensive Care .Leave a conference * Leave conference for Intensive Care .Start conferencing orreply (when you are in aconference)1. Press and hold the Call button.• If it is OK to talk, you hear a beep. Other usersalso hear a beep to indicate that an instantconference is starting.• If somebody else in the conference has alreadystarted to speak, you hear a chirp.2. Begin speaking.Everyone in the conference hears you immediately.3. When finished, release the Call button.Everyone in the conference hears a chirp, lettingthem know they can now reply.Find out what conferenceyou are inWhat conference am I in?Find out who is in yourconferenceWho is in my conference?Find out who is in anyconferenceWho is in the conference for Intensive Care?Broadcasting to a GroupThe broadcast feature lets you quickly make an announcement to an entiregroup. Broadcasting is different than calling a group:•Broadcasting simultaneously contacts everyone in a group who is onlineand available. A broadcast is not recorded for members who are offline orunavailable.•Calling a group connects you to the first available member in a group.Recipients of a broadcast may cancel it by pressing the Hold/DND button duringthe broadcast. Recipients may also respond to everyone in the broadcast groupby pressing and holding the Call button before the broadcast ends.The following table summarizes the commands you use to communicate in abroadcast:
Summoning Help in an Emergency Advanced Commands ··· 79Table 26. Broadcasting to a groupAction Recommended Voice Commands (examples initalics)Initiate a broadcast to agroupBroadcast to Tech Support.Cancel a broadcast Press the Hold/DND button while listening to thebroadcast.Reply to everyone 1. Press and hold the Call button before the broadcastends.• If it is OK to talk, you hear a beep. Other usersalso hear a beep to indicate that a reply isstarting.• If somebody else has already started to reply, youhear a chirp.2. Begin speaking.Everyone in the broadcast group hears youimmediately.3. When finished, release the Call button.Everyone in the broadcast group hears a chirp,letting them know they can now reply.You cannot initiate a broadcast to a group that is already receiving one. TheGenie prevents you from starting the second broadcast, but it allows you to jointhe broadcast in progress (if you are a member of that group), or it tells youto try later (if you are not a member of that group). An urgent broadcast to agroup that is already receiving a broadcast will always break in.If you are already listening to one broadcast when someone attempts to includeyou in another broadcast, you receive the call waiting tone. Similarly, youreceive the call waiting tone when someone calls you while you are receiving abroadcast. See Call Waiting on page 57.Summoning Help in an EmergencyIf your system administrator sets up an emergency broadcast group, you canquickly summon help by clicking the Call button twice. Using this featureinitiates an urgent broadcast to this special group.
Forwarding Your Calls80 ··· Vocera User GuideYou don't have to remember the name of the group, and you don't have tospeak any commands—just click the Call button twice, then start talking whenyou hear the chime. Everyone in the emergency broadcast group hears youimmediately. Unlike other broadcast commands, this feature does not requireany special permissions.Like an ordinary broadcast, you can press the call button to end the emergencybroadcast, and other users can reply to everyone by pressing and holding theCall button before the broadcast ends.Note: Because this feature initiates an urgent broadcast, it interrupts any othercalls or broadcasts that are in progress. See Issuing Urgent Commands onpage 83 .Forwarding Your CallsWhen you cannot answer a call for any reason, or when you block all callsor put your badge or phone in Do Not Disturb mode, your caller is usuallyprompted to leave a message. As an alternative, you can also instruct the Genieto forward your calls to another user, to a group, or if telephony integration isinstalled on your system, to a phone number.When you tell the Genie to forward your calls, you will be prompted to choosethe conditions under which calls are forwarded. The choices are:•All — Your badge or phone does not play a ring tone when you receive acall, and every call is forwarded to the user or group you specified.•Unanswered — Your badge or phone will still receive calls. Only the callsthat you do not answer will be forwarded according to your instructions.•Offline — Calls are forwarded when you are logged out or when your badgeor phone is out of range of the wireless network.The following table summarizes the commands for forwarding your calls:
Placing a Three-Way Conference Call Advanced Commands ··· 81Table 27. Forwarding your callsAction Recommended VoiceCommands (Examples inItalics)Alternative FormsForward calls to aphone number in yourprofile *Forward my calls to my deskphone.Forward my calls to my cellphone.Forward my calls to my homephone.Forward my calls to mycompany voice mail.Forward calls to mydesk phone.Forward calls to mymobile phone.Forward calls to myhome phone.Forward calls to myvoice mail.Forward to an internalextension *Forward my calls to extension3425 .Forward to extension3425 .Forward to an outsidenumber *Forward my calls to an outsidenumber.Forward my calls to anothernumber.Forward to an outsidenumber.Forward to anothernumber.Forward to anotheruser or to a group *Forward my calls to JohnSmith.Forward my calls to Sales.Forward calls to JohnSmith.Forward calls to Sales.Stop calls fromforwarding *Stop forwarding. Stop forwarding calls.Note: Your system administrator must grant you permission to forward calls.If you attempt to issue these commands without the proper permissions, theGenie will remind you.Placing a Three-Way Conference CallYou can use your badge or phone to set up a three-way conference call withtwo other Vocera users (three parties total, including yourself).To begin a three-way conference call, you use the Conference voice command,and then say the names of the other Vocera users whom you want toparticipate in the call. For example, "Conference James Madison and MaryLamb."
Unsupervised Conferencing82 ··· Vocera User GuideYou can also change any two-party call into a three-way conference call byadding another party. You can do this in either an unsupervised or supervisedway. The following sections describe each method.Unsupervised ConferencingYou can add another party to an existing call without speaking to him or herfirst.To add a third person to a call:1. While on a 2-party call, press the Hold/DND button.2. Wait for the Genie to confirm that your current call is on hold, and thenpress the Call button.3. Say Invite New Person's First and Last Names. (For example: "Invite GeorgeWashington.") If the person you want to add answers, all parties are thenconnected in a three-way conference call automatically.Supervised ConferencingYou can speak to a new person before adding him or her to a three-wayconference call or, as an alternative, you can switch between the new personand a call in progress.To talk with a third person:1. While on a 2-party call, press the Hold/DND button.2. Wait for the Genie to confirm that your first call is on hold, and then pressthe Call button.3. Say Call New Party's First and Last Names.4. When you finish speaking to the new party, press the Hold/DND button.The Genie asks if you want to conference the parties.5. Answer in either of the following ways:• Say "Yes" to create a three-way conference call between you and theother two parties.• Say "No" to place the new party on hold while you speak with theoriginal caller.6. If you placed one call on hold, you can optionally press the Hold/DNDbutton at any time to switch between the original caller and the new party.Each time, the Genie asks if you want that party to join your existing call.7. To end a call, press the Call button.
Issuing Urgent Commands Advanced Commands ··· 83Either of the following situations occurs:• If the calls are conferenced together, your device hangs up and the othertwo parties may continue to talk or hang up also.• If one call is on hold, the party you were speaking with is disconnectedand your device returns to the other call.The following table summarizes your conference call options.Table 28. Conference call commandsAction Recommended Voice Commands (examples initalics)Initiate a conference call Conference James Madison and Mary Lamb.Add another party toa call (unsupervisedmethod)1. Press the Hold/DND button to put your call on hold.2. Press the Call button to summon the Genie and say:Invite Robin Hood.Add another party to acall (supervised method)1. Press the Hold/DND button to put your call on hold.2. Press the Call button to summon the Genie and say:Call Robin Hood. Your device connects to the newparty.3. After speaking with the new party, press theHold/DND button. When the Genie asks if youwant to conference the parties, do either or thefollowing:• Answer "Yes" to create a three-way conferencecall between you and the other two parties.• Answer "No" to place the new party on holdwhile you speak with the original caller.Switch between an activecall and a call on holdPress the Hold/DND button.End a conversation andreturn to the other partyPress the Call button while talking to the person youwant to disconnect.Issuing Urgent CommandsIf the system administrator has granted you the required permission on theVocera server, you can issue an Urgent command that automatically breaksthrough to all recipients, regardless of what they are doing at the time.You can make any of the following commands urgent:• Call
Issuing Urgent Commands84 ··· Vocera User Guide• Broadcast• Conference• InviteUrgent commands are powerful—they break through to recipients even if theyare in Do Not Disturb mode, are blocking calls, are forwarding all their calls,or are in the middle of another call or three-way conference. The badge orphone announces an urgent call or broadcast with a special ring tone, and it isautomatically answered, even if the recipient has auto-answering turned off.See Using the Auto Answer Commands on page 68.Note: Do not confuse an urgent voice message with urgent calls, broadcasts,three-way conferences, and invitations. An urgent voice message is played backbefore other messages, but it does not interrupt a recipient. See Sending aVoice Message on page 60.The following table shows you how to issue urgent commands.Table 29. Issuing urgent commandsAction Recommended VoiceCommands (examples initalics)Alternative FormsPlace an urgent call * Urgently call Yukio Nakamura. Urgent call to YukioNakamura.Urgent call YukioNakamura.Issue an urgentbroadcast *Urgently broadcast toManagers.Urgent broadcast toManagers.Initiate an urgentthree-way conferencecall. *Urgently conference JamesMadison and Mary Lamb.Urgent conferenceJames Madison andMary Lamb.Urgently add anotherparty to a call *Press the Hold/DND button toput your call on hold. Press theCall button to summon theGenie and say either of thefollowing:• Urgently invite Robin Hood.• Urgently call Robin Hood.Urgent invite RobinHood.Urgent call Robin Hood.
Joining or Leaving a Group Advanced Commands ··· 85Joining or Leaving a GroupIf the system administrator has granted you the required permission on theVocera server, you can use voice commands to add yourself to or removeyourself from a group.Note: Group managers also have the ability to add members to a group andremove them. See Commands for Group Managers on page 99.Use the following voice commands to add yourself to or remove yourself from agroup:Table 30. Joining or leaving a groupDescription Recommended VoiceCommands (examples initalics)Alternative FormsAdd yourself to agroup *Add me to Technical Support. Add yourself tomultiple groups *Add me to multiple groups.Each time you hear a tone, saythe name of a group to whichyou want to be added. Whenyou are finished, press the Callbutton. Remove yourself froma group *Remove me from TechnicalSupport. Remove yourself frommultiple groups *Remove me from multiplegroups.Each time you hear a tone,say the name of a groupfrom which you want tobe removed. When you arefinished, press the Call button. You can also find out whether you or other Vocera users are members ofgroups by asking the Genie:
Locating a Badge User or Group Member86 ··· Vocera User GuideTable 31. Asking the Genie about groupsDescription Recommended VoiceCommands (examples initalics)Alternative FormsFind the groups towhich you belongWhat groups am I in? What groups do Ibelong to?What groups am I amember of?Find out who is in aparticular groupWho is in Technical Support? Locating a Badge User or Group MemberTo find a user or group member in your location or in neighboring locations,press the Call button and tell the Genie to "Locate nearest User" or "Locatenearest member of Group name."Important: The voice command Find ("Find John Smith" for example) will callthe user or group.Table 32. Locating a user or group memberAction Recommended VoiceCommands (examples initalics)Alternative FormsLocate another user orgroup member *Where is John Smith?Locate John Smith?Locate nearest member of TechSupport?Locate closest member of TechSupport? Find out your currentlocation *Where am I? Find out the currentlocation of anotheruser *Where is John Smith? Find a group membernear a certainlocation *Locate a member of TechSupport near The Cafeteria.
Recording Your Voiceprint Advanced Commands ··· 87Recording Your VoiceprintA voiceprint allows the system to authenticate you when you log in. Avoiceprint is similar to a fingerprint—it distinguishes you from other people. Ifyou have recorded your voiceprint, you will be challenged to repeat some digitswhen you log in. The system compares your voice with your recorded voiceprintand denies the login if there is a mismatch.Voiceprint authentication is active only if it has been enabled by your systemadministrator. Your system administrator needs to provide separate permissionsfor you to record and erase your voiceprint. Normally, only your systemadministrator will have permission to erase the voiceprint of another user.Until your voiceprint has been recorded, other users will be able to log in underyour name. Your system administrator may have configured the system toprompt you to record your voiceprint the first time you log in.To allow the system to authenticate you when you log in, use the followingcommands to record or erase your voiceprint.Table 33. Recording or erasing your voiceprintAction Recommended VoiceCommandsAlternative FormsRecord or erasevoiceprint *Record my voiceprint.Erase my voiceprint. Make sure you record your voiceprint in a quiet place and speak in a normalvoice.Important: After you have recorded your voiceprint, you should test it severaltimes by logging in and out. If you have trouble logging in, you should eraseyour voiceprint or ask your system administrator to erase it so you can log inand re-record it. The system automatically refines your voiceprint over time; themore times you log in successfully, the easier it is for the system to recognizeyour voice the next time.Blocking and Accepting CallsYou can use the following voice commands to block or accept calls. Someof these commands offer more flexibility than the comprehensive blockingprovided by the Hold/DND button.
Recording a Dictation Session88 ··· Vocera User GuideTable 34. Blocking and accepting callsAction Recommended VoiceCommands (examples initalics)Alternative FormsBlock calls * Block all calls.Block all calls from John Smith.Block all calls except fromJohn Smith.Hold all calls.Hold all calls from JohnSmith.Hold all calls exceptfrom John Smith.Accept calls * Accept all calls.Accept all calls from JohnSmith.Accept all calls except fromJohn Smith.Take all calls.Take all calls from JohnSmith.Take all calls exceptfrom John Smith.Find out who iscurrently blocked fromcalling your badge orphone *Who is blocked? Whose calls areblocked?When you activate call blocking, some calls may still be put through. VIPbuddies or a person with VIP status can optionally break through, and an urgentcall or urgent broadcast is always connected.If you are blocking calls, the Genie tells VIP buddies and callers who have VIPStatus that you are not accepting calls right now, and asks them "Do you wantme to break through?" If they confirm, the Genie calls your badge or phoneand asks if you want to take the call. (VIP Status is a permission granted by thesystem administrator.)Urgent calls and broadcasts always break through — you do not get theopportunity to reject them. The system administrator must grant a userpermission to make urgent calls and broadcasts.Note: You must have a special permission to issue block and accept callcommands.Recording a Dictation SessionIf your Vocera license includes dictation features and the Vocera administratorhas enabled your user account to be dictation-enabled, you can use a Vocerabadge or phone to capture and edit a dictation session.
Getting Other Information Advanced Commands ··· 89For more information about using a Vocera badge or phone to record adictation session, see the Vocera Dictation User Guide.Table 35. Recording a dictation sessionAction Recommended Voice Commands(examples in italics)Start dictation. * Getting Other InformationYou can use any of the following commands to get various kinds ofinformation:Table 36. Getting other informationAction Recommended VoiceCommands (examples initalics)Alternative FormsFind out who called orleft a message whileyou were unavailable(if you have Missed CallNotification turned off)Who called? Who called me?Find out who is loggedin to the badge orphoneWho am I logged in as? Who am I?Find out the currenttime and dateWhat time is it? Navigating IVR Phone Trees with a BadgeAn IVR (Interactive Voice Response) tree is an automated system that gathersinformation and routes incoming telephone calls without human interaction.These systems typically require you to use a combination of voice and keypadtouch-tones to answer questions about the reason you are calling.For example, many airlines require you to use an IVR tree if you call them forflight arrival and departure information. Such a tree may tell you to "Press 1 forarrivals or 2 for departures", then tell you to enter a flight number using thetelephone keypad.
Possible Touch-Tone Responses90 ··· Vocera User GuideYou can use the badge to navigate an IVR tree and enter touch-tone responses,even though it doesn't have a keypad. Any time you are using the badge in acall, clicking the Hold/DND button twice in rapid succession (double-clicking)places the badge in a special “touch-tone” mode, where you can speak thedigits.Note: The T1000 phone has a keypad that you can use to enter IVR responses.To use a badge to interact with an IVR tree:1. When the IVR system prompts you to enter a number, double-click theHold/DND button.The badge beeps to indicate that it is ready for you to respond.2. Speak the number at a steady pace, one digit at a time.The Vocera Genie responds by asking you to confirm the number, and thenbeeping to indicate that it is ready for you to respond.3. Say “Yes” to confirm or “No” to try again. You can also use the Call buttonfor “Yes” or the Hold/DND button for “No”, as in other Genie interactions.When you confirm, the badge sends a touch tone for each spoken digit tothe IVR system, and the IVR system continues asking you questions.4. If the IVR tree asks for a spoken response at any time, just speak to it as youwould during any badge call, without double-clicking.The IVR system hears your response and acts accordingly.You may say up to ten digits, letters, or special characters, as describedin Possible Touch-Tone Responses on page 90. Say all responsesone-at-a-time. For example, say “One Zero Zero”, not “One Hundred”.Possible Touch-Tone ResponsesIVR systems often require you to press the pound (#) or star (*) key during aninteraction. In addition, telephones in some countries have a few alphabeticalkeys without numbers that you may have to use. The following table lists thedigits, letters and special characters you can speak in touch tone mode.Table 37. Touch tone responsesSupported Characters How to Speak ThemThe digits 0 through 9. Say “Zero”, not “Oh” or “Naught”. Speak only singledigits; do not use “Double” or “Treble”.
Possible Touch-Tone Responses Advanced Commands ··· 91Supported Characters How to Speak ThemThe letters A through D. Speak “Ay”, “Bee”, “See”, or “Dee”.# Do either of the following:• In the US or Canada, say “Pound” or “Sharp”.• In the UK, Australia, or New Zealand, say “Pound”,“Sharp”, or “Hash”.* Say “Star”, not “Asterisk”.
Possible Touch-Tone Responses92 ··· Vocera User Guide
Special Features ··· 93 Special FeaturesThe following topics describe special features of the Vocera badge and theT1000 phone:•Communicating with Multiple Sites on page 95•Commands for Group Managers on page 99•Sending Text Messages to Vocera Devices on page 103•Using a Standard Phone to Access the Genie on page 107•The User Console on page 115
94 ··· Vocera User Guide
Communicating with Multiple Sites ··· 95 Communicating with Multiple SitesIn Vocera, a site is a specific physical location where users can communicatewith each other. If your organization has multiple sites connected to the sameVocera server, you can use your Vocera devices to communicate with users atany site in your organization.Note: This chapter is relevant only if your installation supports multiple sites.See your Vocera administrator to find out if your installation supports multiplesites.About SitesIf your installation supports multiple sites, you can communicate with otherusers, groups, and address book entries at your local site as well as at any othersite. When you roam from site to site, the Vocera server knows which site youare visiting and can direct calls to your device there.Groups, locations, and address book entries at different sites can have the samename. For example, each site can have its own "Code Blue" group, its own"Cafeteria" location, and its own "The Local Pharmacy" address book entry.Each site in your organization has a unique name. For example, you may havesite names such as New York, Philadelphia, and Washington, or even site namessuch as Third Street or North Wing.Types of SitesVocera distinguishes among different sites based on where you typically workand where you are visiting:• Your home site is the physical site where you typically work.Other users, groups, and address book entries also have a home site.• Your current site is the physical site you are currently visiting.
Using Sites in Voice Commands96 ··· Vocera User GuideBecause you and other users can roam among sites, you also have a currentsite. In most situations, your current site and home site are identical. Yourcurrent site changes only when you are on the network at another physicalsite.In some situations, your organization may have a "global" site that does notrepresent any physical location. Your administrator can assign users, groups,and address book entries to the global site if they are not associated with aspecific physical site.Using Sites in Voice CommandsIf your deployment has multiple sites, your usual procedures allow you to placeyour most common calls. That is, to call a user who is at your current site, or tocall a user whose home site is the same as your current site, simply use normalvoice commands—Vocera will find the person for you.For example, if you want to call Tech Support at your current site, simplysay "Call Tech Support". If you are visiting Chicago, and you want to callRemington Peters, whose home site is Chicago, just say "Call RemingtonPeters". Vocera will find Remington even if he is visiting another site.You can also use normal voice commands to call a user, group, or address bookentry at the global site, if your installation has one. However, if the party you'recalling happens to have the same name as a user, group, or address book entryat your local site, Vocera automatically calls the local party. In this situation, youneed to connect to the proper site before you issue the command.To call users, groups, or address book entries at any arbitrary site, you must firstexplicitly connect to the proper site, and then issue the normal voice command.Explicitly connecting to a site always works, no matter where you or the partyyou are calling happen to be located, assuming you have permission to callusers at remote sites.Here are some examples of using sites in the "Call" voice command:Table 38. Using sites in "call" voice commandsAction Recommended Commands (Italics indicatean example)Calling a user at your current site Call April Buckley.Calling a user whose home site isthe same as your current siteCall April Buckley.
Logging In at a Site you are Visiting Communicating with Multiple Sites ··· 97Action Recommended Commands (Italics indicatean example)Calling a user at a remote site orany arbitrary site *1. Connect to Santa Cruz.2. Wait for the next Genie prompt, then say:Call April Buckley.You can use any voice command after you connect to a site. The connectionexists for the current call only. When you end the call, the connection is closed.Logging In at a Site you are VisitingIf you don't log out when you leave a site, and you bring your logged-in deviceto a new site, you won't need to log in again. Vocera identifies you as soon asyou connect to the local network.If you log out or get a new device at a site you are visiting, you need to log inwhen you are on the local network. In this situation, you must connect to yourhome site and then log in as you usually do.Table 39. Logging in at a site you are visitingAction Recommended Commands (Italics indicatean example)Logging in at a site you are visiting 1. Press the Call button, then wait to hear thelog-in prompt.2. Connect to your home site as follows:Connect to Santa Cruz.3. Wait for the next log-in prompt, then sayor spell your name as usual:April Buckley.When you log in at your home site, you don't need to connect to it. You onlyneed to connect when logging in at a remote site.Important: Previous versions of Vocera used site names as a modifier withinthe voice command. For example, earlier versions allowed you to say "CallSammie Miller in Tampa" or "Broadcast to Managers in Atlanta". Vocera nowrequires you to connect to a remote site first, to improve speech recognition.
Placing a Three-Way Conference Call Between Different Sites98 ··· Vocera User GuidePlacing a Three-Way Conference Call Between Different SitesYou can use your device to set up a three-way conference call with two otherVocera users at different remote sites. The conference commands that you useare the same that you would use for a normal three-way conference call inwhich all three users are located at the same site. However, to invite a user at aremote site to a conference, you must connect to the site first.Table 40. Placing a three-way conference call between different sitesAction Recommended Commands (Italics indicatean example)Placing a three-way conference callbetween different sites1. Connect to a remote site:Connect to Santa Cruz.2. Wait for the next Genie prompt, then say:Conference April Buckley.3. After April is connected, press theHold/DND button to put the call on hold.4. Connect to another remote site:Connect to Scotts Valley.5. Invite another user to the conference call:Invite John Smith.
Commands for Group Managers ··· 99 Commands for Group ManagersGroups provide a way for internal or external callers to communicate withVocera users based on their roles within an organization.For example, groups let you call someone who fits a specific role ("Call a salesperson"), belongs to a certain department ("Call Accounts Receivable"), or hassome other skill or authority that the caller requires ("Call a manager").Groups also provide a way to broadcast to a specific set of users at the sametime ("All cashiers to the front, please") or to leave messages for many users atonce ("Send a message to Nurses Assistants").Some groups have management capabilities for other groups. For example,the members of the Charge Nurse group may manage the Code Blue groupin a hospital, or members of the Head Cashier group may manage the Cashiergroup in a retail store.Group Manager CapabilitiesIf you are a member of a group with management capabilities, you can:• Add members to the managed group• Remove members from the managed group• Change the scheduling options of the managed group• Change the forwarding options of the managed group• Specify a group whose members can add themselves to the managed groupIf you have group management capabilities, you can use voice commands toadd users to the managed group, remove users from the managed group, andrecord name prompts for the group. The rest of this chapter discusses thesevoice commands.You use the User Console to perform all other management tasks. See theVocera User Console Guide for more information.
Adding and Removing Group Members100 ··· Vocera User GuideMembers of a group with management capabilities do not have administrationpermission. Only a system administrator can create a group, delete it, or assignpermissions to it.Adding and Removing Group MembersAs a group manager, you are responsible for maintaining the membership in thegroup. You can add members to the group and remove them from the groupwith voice commands.If the Vocera administrator allows it, Vocera users can also add themselves to agroup. See Joining or Leaving a Group on page 85 .The following table shows the commands for adding and removing groupmembers:Table 41. Adding and removing group membersDescription Recommended VoiceCommands (examples initalics)Alternative FormsAdd another user to agroupAdd May Hu to TechnicalSupport. Add yourself to agroupAdd me to Technical Support. Remove a user from agroupRemove May Hu from TechnicalSupport. Remove yourself froma groupRemove me from TechnicalSupport. Recording Names and Greetings for a GroupThe Genie speaks the name of a group or one of its alternate names in thefollowing situations:• To prompt users who call, send messages, or broadcast to a group.• To confirm calls, messages, or broadcasts to a group.To ensure more natural sounding speech, you should record names for theGenie to use. If you do not record names, the Genie attempts to pronouncethem by converting the spelling of the group names to spoken words.
Recording Names and Greetings for a Group Commands for Group Managers ··· 101To record group names, press the Call button, wait for the Genie to answer, andsay “Record names for group name”. The Genie walks you through the stepsfor recording the group name and its alternates.Similarly, the Genie speaks a greeting when someone calls the group and nomembers can accept the call. This greeting can let callers know that they havereached the proper group or give them further information. If a greeting isavailable, the Genie plays it before automatically asking callers if they want toleave a message. Vocera sends messages left for a group to every member inthe group.For example, a retail store could record a greeting that says, “Thank you forcalling Hardware Supplies. Our team members are busy assisting customersright now, but if you leave a message, one of us will call you back as soon aspossible”.Greetings can help all callers, but they are especially useful when people whoare not Vocera users call into the system with a telephone. These callers maynot be familiar with Vocera, and a greeting helps to “break the ice”.Table 42. Recording group names and greetingsAction Recommended Commands(Italics indicate an example)Alternative FormsRecord name promptsfor a groupRecord names for TechnicalSupport.Record name promptsfor Technical Support.Record a greeting for agroupRecord greeting for TechnicalSupport.
Recording Names and Greetings for a Group102 ··· Vocera User Guide
Sending Text Messages to Vocera Devices ··· 103 Sending Text Messages to Vocera DevicesYou can send text messages from a T1000 phone, your email account, or theUser Console to a user or a group. When you send a message to a group, allmembers of the group receive the message. Recipients can read these shortmessages on their device displays.The following sections describe how to send text messages to a Vocera device.You cannot send text messages from a Vocera badge, but you can sendthem from a T1000 phone. However, both Vocera badges and phones canreceive text messages. See Listening to Messages on page 62 and ReadingMessages on page 65 for information about playing or reading text messages.Sending a Text Message from a T1000 PhoneTBDSending a Text Message from an Email ProgramBefore you can send email to Vocera devices, you need to get the followinginformation from your system administrator:• The email address that is dedicated to the Vocera system. All email messagesto Vocera users must be addressed to this email account.• The user ID of the user to whom you want to send the email (this is often theperson's first initial followed by the last name) or the name of the group andits site, if it's not in the Global site. The user ID or group name must be theonly text in the subject line of the email.You must send the email message as plain text. Make sure the email message isnot in HTML or RTF format.To send a text message from an email account:1. In your email program, start a new message.2. In the To: field, enter the email address of the Vocera system.
Sending a Text Message from the User Console104 ··· Vocera User Guide3. In the Subject: field, specify the message recipient using one of thefollowing formats:• The user ID of a Vocera user. For example:Wanda_Gohome• The name of a group, if the group is in the global site. For exampleI C U Nurses• The name of a group and its site, if the group is in any other site. Specifythe group name in square brackets, followed by the site name in curlybraces. For example:[I C U Nurses] {West Wing}4. In the message area, type your message. Be brief, because the messagewill be limited to the first 115 characters, or about 20 words. Additionalcharacters will not be displayed.Note: When the recipient views the list of text messages, the entry for anemail will show the first thirteen characters of the message.5. Send the email message in the usual way.The Vocera server logs in to the Vocera system email account at regularintervals (usually every 30 seconds), downloads all the email in the mailbox, anddistributes each message to the user or group whose user ID or group nameappears on the subject line of the message.Sending a Text Message from the User ConsoleThe User Console is a Vocera utility that runs in a web browser; it is availableto all Vocera users. See The User Console on page 115 for a brief summaryof the User Console, or see the Vocera User Console Guide for a completedescription of its features.You can send messages from the User Console to a user or to a group. If yousend the message to a group, all members of the group receive the message.Recipients can read these short messages on their Vocera device displays.To send a text message from the User Console:1. Launch the User Console as described in The User Console onpage 115.2. Click the Send Text tab on the navigation bar.The Send Text page appears.
Sending a Text Message from the User Console Sending Text Messages to Vocera Devices ··· 105Figure 28. Send Text page3. Click the Select Recipient button.The Select User or Group dialog box appears, letting you specify therecipients of the message.4. Choose the users and groups to whom you want to send the message, thenclick Finish.5. Enter up to 11 characters of text in the Subject field.6. Enter up to 115 characters of text in the Message field.7. Click Send.
Sending a Text Message from the User Console106 ··· Vocera User Guide
Using a Standard Phone to Access the Genie ··· 107 Using a Standard Phone to Access the GenieIf the Vocera Telephony Solution Software is installed on your system, you canuse a standard phone to call the Vocera hunt number to direct the call to anyVocera user, group, or Address Book entry. This chapter describes how to accessthe Genie from a standard phone and use many of the same voice commandsavailable from a Vocera badge or a T1000 phone. It includes the followingtopics:•Types of Access to the Genie on page 107•Software and Configuration Requirements on page 108•Starting a Genie Session from a Phone on page 109•Starting a Genie Session at Another Site on page 110•Phone Access Special Keys on page 111•Announcements for Calls from a Phone on page 112•Commands Not Supported from a Phone on page 112•Training the Genie from a Phone on page 114Types of Access to the GenieWhen you use a phone to call the Vocera hunt number for a site, there are twotypes of access:
Software and Configuration Requirements108 ··· Vocera User GuideTable 43. Types of access to the GenieAccess Type Call this Hunt GroupNumberDescriptionGuest Access Guest Access number Callers can interact with the Genie toplace a call. They are not identifiedto the called person and cannot issuevoice commands. This type of accessrequires no additional configuration oruser licenses, and it is the same type ofaccess that existed prior to Vocera 4.1.User Access Direct Access number(ISDN PRI only) orGuest Access number.Once connected, pressthe star (*) key toswitch to user accessmode.Once callers are authenticated, eitherby Caller ID or by name and password,they have full permission to accessthe Genie to issue Vocera commands.This type of access requires additionalconfiguration and a Phone Access ToGenie user license.Software and Configuration RequirementsTo access the Genie from a phone, your Vocera System must meet thesesoftware and configuration requirements:• The Vocera Telephony Solution Software must be installed on your system.• The Vocera system must have a license key that allows users to access theGenie from a phone.• To use Caller ID to authenticate users, users must be members of groups thathave been granted the following permission:• Access Genie from Phone Using Caller IDNote: Caller ID is supported only when Vocera telephony integration usesISDN signaling protocol with a digital PBX.• User profiles must be enabled for phone access and must be properlyconfigured with phone numbers or a phone password to allowauthentication.Only a system administrator can enable your user profile for phone access.However, you can use the User Console to set your phone numbersand phone password. For more information, see The User Console onpage 115.
Starting a Genie Session from a Phone Using a Standard Phone to Access the Genie ··· 109Starting a Genie Session from a PhoneIf your user profile is properly enabled and you have the appropriate permission,you can access the Genie from a phone and use many of the same voicecommands that you use from a badge.When you access the Genie from a phone, you are not logged into the Vocerasystem. You are simply establishing an authenticated Genie session. You canaccess the Genie from a phone even when you are currently logged in from abadge.If your Vocera telephony server does not use ISDN signaling protocol, Caller IDis not supported. In that case, you can start a Genie from a phone by calling theGuest Access number of your home site and then pressing star (*).Note: If you try to start a Genie session from a phone when you do not havepermission, the Genie says, "I'm sorry. You need permission to access the Geniefrom a phone. Please see your administrator."To start a Genie session from a phone using Caller ID:1. Using either your desk phone or cell phone, call the Direct Access numberfor your home site.2. You should be automatically authenticated based on your Caller ID. TheGenie says, "Good morning, [FirstName]. [Chime] Vocera."Note: Depending on your Vocera permissions and the phone you used tomake the call, the Genie may prompt for your first and last name, and thenprompt for your phone access password.3. Say any of the supported commands.If the Genie asks you a question that requires a yes or no response, you canpress the 1 key to answer "yes" or the 2 key to answer "no." See PhoneAccess Special Keys on page 111.To start a Genie session from a phone using your name and password:1. Using any phone, call the Guest Access number for your home site.The Genie says, "Good morning. Say the full name of the person or groupyou want to reach or enter an extension."2. Press the star (*) key. This causes the Genie to switch to user access mode.The Genie prompts you to say or spell your first and last name.3. Say or spell your first and last name.
Starting a Genie Session at Another Site110 ··· Vocera User GuideThe Genie prompts you to enter your phone password followed by thepound sign (#).4. Enter your phone password followed by the pound sign (#).You must enter the password using the keypad; you cannot say it. Thephone password must be between 5 and 15 characters, and it may containletters or numbers. If your password contains letters, type the correspondingnumeric keys on your phone's keypad. Do not enter your regular Vocerapassword that you use to log into the User Console.5. After you enter your phone password, you are prompted by the Genie. Sayany of the supported commands.If the Genie asks you a question that requires a yes or no response, you canpress the 1 key to answer "yes" or the 2 key to answer "no." See PhoneAccess Special Keys on page 111.Starting a Genie Session at Another SiteIf your Vocera system is a multi-site deployment, you can access the Genie froma phone by calling the Guest Access number of any site. If you are promptedto say your first and last name, use the "Connect to" command to connect toyour home site to authenticate yourself. Once the Genie session is established,you can use the "Connect to" command to connect to other sites and makecalls, if you have permission. For more information about calling sites, seeUsing Sites in Voice Commands on page 96.To access the Genie by calling the Guest Access number at another site:1. Using any phone, call the Guest Access number at another site.The Genie says, "Good morning. Say the full name of the person or groupyou want to reach or enter an extension."2. Press the star (*) key. This causes the Genie to switch to user access mode.3. If the Genie prompts you to say or spell your first and last name, connect toyour home site by saying this command:Connect to Site.Note: Replace Site with the actual name of your home site.The Genie prompts you to say or spell your first and last name.4. Say or spell your first and last name.The Genie prompts you to enter your phone password followed by thepound sign (#).
Phone Access Special Keys Using a Standard Phone to Access the Genie ··· 1115. Enter your phone password followed by the pound sign (#).You must enter the password using the keypad; you cannot say it. Thephone password must be between 5 and 15 characters, and it may containletters or numbers. If your password contains letters, type the correspondingnumeric keys on your phone's keypad. Do not enter your regular Vocerapassword that you use to log into the User Console.6. After you enter your phone password, you are prompted by the Genie. Sayany of the supported commands.Note: When you access the Genie from a phone, Vocera is not awareof your location. If you want to call people at other sites, you must firstconnect to that site.Phone Access Special KeysWhen you access the Genie from a phone, two keys on the phone are used tointeract with Vocera:• The 1 key is equal to the Call button on the Vocera badge. You can press1 to answer "yes" to a question from the Genie that requires a yes or noresponse.While a call is on hold, you can press the 1 key to summon the Genie.• The 2 key is equal to the Hold/DND button on the Vocera badge. You canpress 2 to answer "no" to a question from the Genie that requires a yes orno response. The 2 key has these other uses:• To hold a call, press 2 key while the call is in progress. To release the hold,press the 2 key again.• Press the 2 key to cancel a command. For example, if you are callingsomeone, leaving a message, or recording your name and you change yourmind, press 2 to cancel the action.Figure 29. Special keys for phone access to the Genie
Announcements for Calls from a Phone112 ··· Vocera User GuideImportant: Because Vocera uses the 1 and 2 keys for its functionality, it doesnot fully support calling Interactive Voice Response (IVR) phone numbers whileyou are accessing the Genie from a phone.Announcements for Calls from a PhoneAssuming call announcements have been enabled on the Vocera system (theyare enabled by default), the user authentication required to access the Geniefrom a phone allows the Vocera Server provides helpful information to the useryou are calling.When you call a user by dialing the Guest Access number, the Genie asks theuser, "Can you take a phone call?" However, when you initiate a Genies sessionfrom a phone and call a user, the Genie asks the user, "Can you take a phonecall from Your Name?"Commands Not Supported from a PhoneThis section describes the Vocera voice commands that are not supported whileyou are accessing the Genie from a phone. If you try to use an unsupportedcommand, the Genie will respond, "I'm sorry. The command is available onlyfrom a badge."Table 44. Commands not supported from a phoneCategory CommandLog in and out Log me in as John SmithLog me outVoiceprint Record my voiceprintErase my voiceprintLocate Users and Groups Where am I?Where is the nearest member of Tech Support?Where is the closest member of Tech Support?Locate nearest member of Tech Support?Locate closest member of Tech Support?Assign Access Points toLocationsBegin tourEnd tourAssign location
Other Functionality Not Supported on a Phone Using a Standard Phone to Access the Genie ··· 113Category CommandMiscellaneous Turn Auto Answer onTurn Auto Answer offTurn Announce Through Speaker onTurn Announce Through Speaker offOther Functionality Not Supported on a PhoneIn addition to voice commands that are not supported from a phone, thereare other limitations to Vocera functionality when you access the Genie from aphone:• To receive a call on your phone that would normally be received on yourbadge, you must have forwarding enabled in your Vocera user profile.• When you receive a call on your phone you cannot access the Genie toperform Vocera commands, such as transferring the call to another user.• You cannot receive calls made to a group you belong to even if forwarding isenabled for the group.• Although you can use a phone to access the Genie to initiate a broadcast,you cannot receive a broadcast on a phone.• You cannot participate in push-to-talk conference groups. However, you canuse voice commands to join or leave a conference, find out what conferenceyou are in, and find out who is in your conference or any conference.• You cannot initiate an emergency broadcast by pressing the 1 key (the Callbutton on a phone) twice.• You cannot put your phone in Do Not Disturb mode.• You can press keys on your phone to send DTMF tones to navigate IVR trees,but the 1 and 2 keys cannot be used for touch tone responses because theyare used as the Call and Hold/DND buttons. You cannot put the phone intouch tone mode to say touch tone responses.
Training the Genie from a Phone114 ··· Vocera User GuideTraining the Genie from a PhoneWhen you access the Genie from a phone, you can train the Genie to recognizethe way you say names and commands. For more information about commandsyou can use to train the Genie from a badge or a phone, see Training theGenie on page 53.Best Practice: If you use a badge more often than a phone to access theGenie, you should use only a badge to train the Genie.
The User Console ··· 115 The User ConsoleThe User Console is a browser-based application that you can use to customizeyour personal information and some of the settings for your badge.Not all organizations allow access to the User Console. If yours does, the systemadministrator will give you the URL (Web address) of the User Console, and willeither give you login information or will tell you to use the Register button tocreate your own login information.User Console FeaturesThe first time you log in to the User Console, you will see the PersonalInformation page:Figure 30. Personal Information page
User Console Features116 ··· Vocera User GuideOther links allow you to:• Customize announcement settings for your badge.• Specify call blocking or call forwarding options (which you can also dowith voice commands —Blocking and Accepting Calls on page 87 andForwarding Your Calls on page 80).• Create Buddies. A buddy is person or group that you can call by a nicknamewhen you give a command to the Genie. In addition to the nickname, whichis required to designate someone as a buddy, you can assign a special ringtone and give the buddy VIP status (which allows your buddies to contact youeven when you block calls or put the badge in Do Not Disturb mode).You can have buddies who are badge users, and you can have OutsideBuddies whom you can call from your badge. You can also send voice emailto outside buddies from your badge.• Send text messages to other badge users on your Vocera system. The textmessage screen looks like this:Figure 31. Send a Text Message page• Create, modify, and delete groups. This requires additional permission fromthe system administrator beyond access to the User Console.The User Console has online help for each screen, which you can view byclicking the button. Instructions in Adobe Acrobat (.PDF) format are alsoavailable from the Documentation tab on the navigation bar.
Maintenance ··· 117 MaintenanceThe following topics describe how to take care of your Vocera badges andT1000 phones:•Maintaining Your Badge on page 119•Maintaining Your T1000 Phone on page 125
118 ··· Vocera User Guide
Maintaining Your Badge ··· 119 Maintaining Your BadgeThe Vocera badge requires very little maintenance: just recharge the batterywhen the power gets low, and clean the badge when necessary. The followingsections describe how to charge the battery and how to clean the badge.When to Charge the BatteryYou must charge a new battery before you can use it. After that, you mustrecharge the battery as needed for the badge to operate properly.There are several easy ways to check whether you need to recharge the battery:1. The green indicator light on the top of the badge turns red and blinksrapidly.2. The battery-level indicator on the badge display shows empty.Figure 32. Battery-level indicator3. An alert signal plays at regular intervals.Note: This signal may be disabled by the system administrator on request.Preparing the ChargerImportant: Before you use a charger, read Important Safety Instructions onpage 153.To prepare the charger for use, insert the single-pronged plug into the outlet inthe charger, and plug the two-pronged power plug into a 110 VAC outlet.
Charging the Battery120 ··· Vocera User GuideFigure 33. Preparing the chargerThe indicator light on the top of the charger shows one of the followingconditions:Table 45. Badge indicator lightsIndicator MeaningLight off There is no battery or badge in the charger, orthe battery is not seated properly.Blinking green The battery is charging.Steady green The battery is fully charged.Red The battery is unable to charge, or there is aproblem with the charger. If the charger workswhen you try to charge a different battery,dispose of the original battery and charge anew one.Charging the BatteryThe battery can be charged with or without the badge.Charging the Battery Without the Badge1. Slide the battery latch toward the bottom of the badge and remove thebattery with your other hand.
Charging the Battery Without the Badge Maintaining Your Badge ··· 121Figure 34. Removing the battery2. Insert the battery into the charger, making sure the battery label pointstoward the middle of the charger slot.Figure 35. Inserting the battery into the chargerThe green indicator light on the top of the charger will begin to blink whenthe battery is positioned correctly, and it will continue to blink while thebattery is charging. When the indicator glows steadily, the battery is fullycharged. Charging normally takes only a few hours.3. Remove the battery from the charger.4. Slide the holes in the top of the battery over the small pegs in the badge'sbattery compartment.
Charging the Battery With the Badge122 ··· Vocera User GuideFigure 36. Placing the battery onto the badge5. Press down gently to seat the battery in the badge.Charging the Battery With the BadgeYou can also insert the entire badge into the charger, enabling you to chargethe battery without removing it. If you have a single-bay charger, this methodalso allows you to use the badge while the battery is charging:Figure 37. Charging the battery with the badgeNote: If you want to use the badge while it is charging, but you find that youare logged out when you put the badge in the charger, contact the systemadministrator for help.Cleaning the BadgeTo clean a Vocera badge, use a soft cloth dampened with isopropyl alcohol.Strong detergents or abrasive cleaners can damage the badge's finish.
Cleaning the Badge Maintaining Your Badge ··· 123Figure 38. Wiping the badgeImportant: Never immerse the badge in water, because the badge speaker,microphone, and battery pack are not watertight.Figure 39. Do not immerse the badge in water
Cleaning the Badge124 ··· Vocera User Guide
Maintaining Your T1000 Phone ··· 125 Maintaining Your T1000 PhoneThe Vocera T1000 phone requires very little maintenance: just recharge thebattery when the power gets low, and clean the phone when necessary. Thefollowing sections describe how to charge the battery and how to clean thephone.When to Charge the BatteryYou must charge a new battery before you can use it. After that, you mustrecharge the battery as needed for the phone to operate properly.There are several easy ways to check whether you need to recharge the battery:1. The battery-level indicator on the phone display shows empty.Figure 40. Battery-level indicator2. An alert signal plays at regular intervals.Note: This signal may be disabled by the system administrator on request.Preparing the ChargerImportant: Before you use a charger, read Important Safety Instructions onpage 153.Vocera offers two types of phone chargers, a single-bay charger and a 6-baycharger. When you charge a phone, you do not need to remove the protectivesleeve or polycarbonate shell.
Preparing the Charger126 ··· Vocera User GuideFigure 41. Phone in a single-bay chargerFigure 42. Phones in a 6-bay chargerTo prepare the charger for use, insert the single-pronged plug into the outlet inthe charger, and plug the two-pronged power plug into a 110 VAC outlet.The indicator light on the top of the charger shows one of the followingconditions:Table 46. Charger indicator lightsIndicator MeaningLight off There is no phone in the charger, or the phoneis not seated properly.Blinking green The battery is charging.Steady green The battery is fully charged.
Charging the Battery Maintaining Your T1000 Phone ··· 127Indicator MeaningRed The battery is unable to charge, or there is aproblem with the charger. If the charger workswhen you try to charge a different battery,dispose of the original battery and charge anew one.Charging the BatteryThe battery must be charged with the phone. You cannot use the phone whileit is charging.Figure 43. Charging the phoneCleaning the T1000 PhoneTo clean a Vocera T1000 phone, use a soft cloth dampened with isopropylalcohol. Strong detergents or abrasive cleaners can damage the phone's finish.Figure 44. Wiping the phone
Cleaning the T1000 Phone128 ··· Vocera User GuideImportant: Never immerse the phone in water, because the phone speaker,microphone, and battery pack are not watertight.Figure 45. Do not immerse the phone in water
Reference ··· 129 ReferenceThe following topics provide reference information for Vocera badges andT1000 phones:•Frquently Asked Questions on page 131•Agreements, Specifications, and Notices on page 137•Important Safety Instructions on page 153•Command Reference on page 161
130 ··· Vocera User Guide
Frquently Asked Questions ··· 131 Frquently Asked QuestionsGeneral QuestionsWhy does the Genie have trouble understanding me?If the Genie does not understand you, it may be due to one of the followingreasons:• Is the badge close enough to your mouth? For voice recognition to workproperly, the microphone at the top of the badge must be directed towardyour mouth, and it should be no closer than 6 inches and no farther than 8inches (15 to 20 cm) away from your mouth.• Did you wait for the Genie to answer before giving a command?If you press the Call button and begin speaking immediately, your commandmay not be recognized. You must wait for the Genie to greet you before yougive a command. (The Genie will say "Vocera" or will play a tone, or both,depending on your badge settings.)• Did you say a valid command? If so, was the command in the proper format?The Genie recognizes specific commands, and these must be in the formatverb-noun. If you get into the habit of saying the command first, and thengiving the details, you will find it very easy to communicate through yourbadge. Here are a few examples:"Call Jim Olsen.""Record a greeting.""Block all calls""Play old messages."• Is the problem that the Genie doesn't understand "yes" or "no"?
Why is my device chirping or beeping?132 ··· Vocera User GuideSometimes, when the Genie gives a prompt that requires a "yes" or "no"answer (for example, "Should I save that message?"), the Genie willnot "hear" you if you answer too quickly. Try waiting a moment beforeanswering.You can also press the Call button to answer "yes," or press the Hold / DNDbutton to answer "no."• Does the Genie have trouble recognizing a name?The Genie will not recognize a name if the person has not been added to thesystem as a user. Have you ever seen this person use a badge?If you are sure you are saying the name of a valid user, make sure you sayboth the first and last names.If you think the Genie doesn't recognize a name because of the way youpronounce it, you can train the Genie to understand you. See Training theGenie on page 53 for instructions.When you train the Genie, you are prompted to spell the person's name. Ifthe Genie does not recognize the name after you spell it, it may mean thatthe individual has not been added to the Vocera system. Contact the systemadministrator for help.Why is my device chirping or beeping?The system administrator can program your badge or T1000 phone to issuealerts when the device goes out of the range of the wireless network, when thebattery is low, when you receive a text message, or when you receive a voicemessage. To find out why you heard a particular alert tone, check the devicedisplay or, if you have a badge, the indicator light on the top of the badge:• If the indicator light is flashing red slowly and the badge display shows alow signal strength (see the illustration that follows), it means that yourbadge is out of the signal range of the wireless network. You will also see the"Searching for Access Points" message on the display.Figure 46. Signal strength indicator
Why does my device beep when I'm talking to someone? Frquently Asked Questions ··· 133If the alert tone starts and stops as you move slightly, it means that you are ata location where the wireless network coverage begins.• If the indicator light is flashing red rapidly, and the badge display shows a lowbattery level, it is time to recharge the battery.Figure 47. Battery-level indicator• If the indicator light is blinking green rapidly, you have unread text messagesor unplayed voice messages. Icons on the badge display will show whetherthe messages are voice or text, or both.Figure 48. Message status iconsThe system administrator can disable or enable any of these alert tones, and canchoose a setting to turn off alerts when you put the badge in Do Not Disturbmode.Why does my device beep when I'm talking to someone?You may be hearing the Call Waiting tone. Check the name that is flashing onthe display. If it is not the name of the person to whom you are speaking, itmeans that someone else is trying to call you. The display is flashing the nameof that caller.• To take the call, press the Call button. Your first call is put on hold, and thesecond call is connected. To end the second call and return to the originalcall, press the Call button again.• To refuse the call, press the Hold / DND (Do Not Disturb) button. The callerwill be prompted to leave a message or will be forwarded to someone else,depending on how your forwarding options are set.If there is not another call waiting, see Why is my device chirping orbeeping? on page 132 to determine why your badge is beeping.
Why does my device display say "Searching for Server"?134 ··· Vocera User GuideWhy does my device display say "Searching for Server"?First, ask other Vocera users if they are having the same problem. If they are, itmeans the Vocera server needs to be reset. Contact the system administrator.If other people are able to use their Vocera devices, try taking the battery out,and then putting it back in. If the device still cannot find the server, contact yoursystem administrator for help.How can I stop getting logged out when I charge my device?This automatic log off is the result of the settings for your badge on the Voceraserver. If you want to use your badge while it is in a single-bay charger, contactthe system administrator.Eight-bay chargers do not have cutouts for the badge speaker, so you cannotuse the badge while it is charging in that kind of charger. T1000 phones cannotbe used while they are charging.Why does the Genie ask me to wait when I press Call?All communications with the Genie go through speech-recognition ports. If theGenie asks you to wait, it means that all of those ports are in use. If you wait ashort time, the Genie will prompt you to speak.Why can't I receive calls or messages?You may be logged in as a different user. Check the badge display while thebadge is idle to see who is actually logged in on that badge. If your name isdisplayed, contact the system administrator for assistance.Why do some text messages begin with strange characters?The message was sent in HTML format. Ask the sender to re-send the messagein plain text format.Badge QuestionsWhy does my badge beep and then restart?If you ignore low-battery signals and alerts long enough, the battery level willget so low that the badge resets. Recharge your battery.What can I do if badge buttons are not working?If the badge display is blank and the indicator lights are off, it means you needto recharge the battery.
T1000 Questions Frquently Asked Questions ··· 135Occasionally, the badge may need to be reset. If you have an image on thebadge display, but none of the buttons respond when you press them, removethe battery and then put it back in again. The badge should work normally afterit resets.T1000 QuestionsWhy does my T1000 display say "Searching for Gateway"?First, ask other T1000 users if they are having the same problem. If they are,it means the Vocera Client Gateway needs to be reset. Contact the systemadministrator.If other people are able to use their T1000 phones, turn off the phone andturn it on again. If the phone still cannot find the gateway, contact your systemadministrator for help.
Why does my T1000 display say "Searching for Gateway"?136 ··· Vocera User Guide
Agreements, Specifications, and Notices ··· 137 Agreements, Specifications, and NoticesThis section contains information about third-party software agreements,system specifications, and regulatory notices.Third-Party Software AgreementsCertain portions of Vocera's product are derived from software licensed by thethird parties listed below. All such portions of Vocera's product are subject tothe notices and restrictions below. In any case where a product or portion of aproduct is subject to differing provisions, the most restrictive shall be deemedto govern. (By way of illustration, and not of limitation, although source coderights, redistribution rights, or the right to create derivative works may in somecases be available from the owner subject to provisions specified by that owner,no such rights are available from Vocera and no redistribution or derivativeworks of the Vocera product are authorized accept as permitted by the VoceraEnd User License Agreement or as otherwise agreed in writing by Vocera.)Please see http://www.vocera.com/legal for details concerning third partysoftware including corresponding notices and license provisions.System SpecificationsThe badge, network, and electrical specifications differ for the B1000A andB2000 badges. See the following sections:•System Specifications for B1000A on page 137•System Specifications for B2000 on page 140•System Specifications for T1000 on page 142System Specifications for B1000AThe following table summarizes the B1000A badge specifications:
System Specifications for B1000A138 ··· Vocera User GuideTable 47. B1000A badge specificationsDimensions 4.2 x 1.4 x .6 in. (10.6 x 3.5 x 1.5 cm)Weight 1.9 oz. (53.9 g) with standard battery packLED Indicators Two indicators: one- and two-colorDisplay screen Supports 4 lines of text, 14 characters per lineCall buttonHold/Do Not Disturb (DND) buttonControlsVolume and Menu Selection buttons2.5 mm gold-plated jackHeadset Support ** See the www.vocera.com web site or yourreseller for specific models supportedThe following table summarizes the B1000A network specifications:Table 48. B1000A network specificationsNetwork Standard IEEE 802.11bFrequency Band 2400–2483.5 MHzData Rates Supported 1, 2, 5.5 and 11 MbpsWireless Medium Direct Sequence Spread Spectrum (DSSS)Media Access Protocol Carrier sense multiple access with collisionavoidance (CSMA/CA)DBPSK at 1 MbpsDQPSK at 2 MbpsModulationCCK at 5.5 and 11 MbpsOperating Channels 11 channels (US, Canada), 3 non-overlappingRoaming IEEE 802.11b compliantWPA-PSKAuthenticationWPA-PEAP
System Specifications for B1000A Agreements, Specifications, and Notices ··· 139LEAP64-bit WEP128-bit WEPTKIP-WPAEncryptionTKIP-CiscoThe following table summarizes the B1000A electrical specifications:Table 49. B1000A electrical specifications+17 dBm typicalRF Output Power ** Results based on a controlled testenvironment. See the Vocera InfrastructurePlanning Guide for network design guidelines.–75 dBm at 11 MbpsRF Receive Sensitivity ** Results based on a controlled testenvironment. See the Vocera InfrastructurePlanning Guide for network design guidelines.Microphone Frequency Range 350 Hz to 3.75 KHzMicrophone Directionality Unidirectional cardioid responseSpeaker Frequency Range 950 Hz to 3.75 KHzPeak Speaker Loudness 75 dBSpl at 25 cmBatteriesBattery Type Lithium IonThe following table summarizes the B1000A environmental specifications:Table 50. B1000A environmental specificationsOperating SpecificationsTemperature Range 41° to 104° F (5° to 40° C)Humidity Range 5% to 95% relative humidity
System Specifications for B2000140 ··· Vocera User GuideStorage SpecificationsTemperature Range –4° to 104° F (–20° to 40° C)Humidity Range 5% to 95% relative humiditySystem Specifications for B2000The following table summarizes the B2000 badge specifications:Table 51. B2000 badge specificationsDimensions 4.2 x 1.4 x .6 in. (10.6 x 3.5 x 1.5 cm)Weight 1.9 oz. (53.9 g) with standard battery packLED Indicators Two indicators: one- and two-colorDisplay screen Supports 4 lines of text, 15 characters per lineCall buttonHold/Do Not Disturb (DND) buttonControlsVolume and Menu Selection buttons2.5 mm gold-plated jackHeadset Support ** See the www.vocera.com web site or yourreseller for specific models supportedThe following table summarizes the B2000 network specifications:Table 52. B2000 network specificationsIEEE 802.11bNetwork StandardIEEE 802.11gFrequency Band 2400–2484 MHzData Rates Supported 1, 2, 5.5, 11, 6, 9, 12, 18, 24, 36, 48, 54 MbpsDirect Sequence Spread Spectrum (DSSS)Wireless MediumOrthogonal Frequency Division Multiplexing(OFDM)
System Specifications for B2000 Agreements, Specifications, and Notices ··· 141Media Access Protocol Carrier sense multiple access with collisionavoidance (CSMA/CA)DBPSK at 1MbpsDQPSK at 2MbpsCCK at 5.5 and 11MbpsBPSK at 6 and 9MbpsQPSK at 12 and 18 Mbps16-QAM at 24 and 36 MbpsModulation64-QAM at 48 and 54 MbpsOperating Channels 11 channels (US, Canada), 3 non-overlappingIEEE 802.11b compliantRoamingIEEE 802.11g compliantWPA-PSKWPA-PEAPEAP-FASTAuthenticationLEAP64-bit WEP128-bit WEPTKIP-WPAEncryptionAES-CCMPThe following table summarizes the B2000 electrical specifications:Table 53. B2000 electrical specifications+16 dBm maximumRF Output Power ** Results based on a controlled testenvironment. See the Vocera InfrastructurePlanning Guide for network design guidelines.RF Receive Sensitivity *
System Specifications for T1000142 ··· Vocera User Guide–75 dBm at 11 Mbps–65 dBm at 54 Mbps* Results based on a controlled testenvironment. See the Vocera InfrastructurePlanning Guide for network design guidelines.Microphone Frequency Range 350 Hz to 3.75 KHzMicrophone Directionality Unidirectional cardioid responseSpeaker Frequency Range 950 Hz to 3.75 KHzPeak Speaker Loudness 75 dBSpl at 25 cmBatteriesBattery Type Lithium IonThe following table summarizes the B2000 environmental specifications:Table 54. B2000 environmental specificationsOperating SpecificationsTemperature Range 32° to 104° F (0° to 40° C)Humidity Range 5% to 95% relative humidityStorage SpecificationsTemperature Range –4° to 104° F (–20° to 40° C)Humidity Range 5% to 95% relative humiditySystem Specifications for T1000The following table summarizes the T1000 device specifications:
System Specifications for T1000 Agreements, Specifications, and Notices ··· 143Table 55. T1000 device specificationsDimensions 4.5 x 2 x 0.7 in. (11.5 x 4.9 x 1.8 cm)Weight 3.5 oz. (99.2 g) with battery (xxx needconfirmation)Color TFT 128 x 160Display screenSupports 11 lines of test, 18 characters per linePhone keypadVolume controlControlsNavigation joystick2.5 mm gold-plated jack (xxx needconfirmation)Headset Support ** See the www.vocera.com web site or yourreseller for specific models supportedThe following table summarizes the T1000 network specifications: (xxx needconfirmation)Table 56. T1000 network specificationsIEEE 802.11bNetwork StandardIEEE 802.11gFrequency Band 2400–2484 MHzData Rates Supported 1, 2, 5.5, 11, 6, 9, 12, 18, 24, 36, 48, 54 MbpsDirect Sequence Spread Spectrum (DSSS)Wireless MediumOrthogonal Frequency Division Multiplexing(OFDM)Media Access Protocol Carrier sense multiple access with collisionavoidance (CSMA/CA)DBPSK at 1MbpsModulationDQPSK at 2Mbps
System Specifications for T1000144 ··· Vocera User GuideCCK at 5.5 and 11MbpsBPSK at 6 and 9MbpsQPSK at 12 and 18 Mbps16-QAM at 24 and 36 Mbps64-QAM at 48 and 54 MbpsOperating Channels 11 channels (US, Canada), 3 non-overlappingIEEE 802.11b compliantRoamingIEEE 802.11g compliantWPA-PSKWPA-PEAPEAP-FASTAuthenticationLEAP64-bit WEP128-bit WEPTKIP-WPAEncryptionAES-CCMPThe following table summarizes the T1000 electrical specifications: (xxx needconfirmation)Table 57. T1000 electrical specifications+16 dBm maximumRF Output Power ** Results based on a controlled testenvironment. See the Vocera InfrastructurePlanning Guide for network design guidelines.–75 dBm at 11 MbpsRF Receive Sensitivity *–65 dBm at 54 Mbps
Regulatory Notices Agreements, Specifications, and Notices ··· 145* Results based on a controlled testenvironment. See the Vocera InfrastructurePlanning Guide for network design guidelines.Microphone Frequency Range 350 Hz to 3.75 KHzMicrophone Directionality Unidirectional cardioid responseSpeaker Frequency Range 950 Hz to 3.75 KHzPeak Speaker Loudness 75 dBSpl at 25 cmBatteriesBattery Type Lithium IonThe following table summarizes the T1000 environmental specifications: (xxxneed confirmation)Table 58. T1000 environmental specificationsOperating SpecificationsTemperature Range 32° to 104° F (0° to 40° C)Humidity Range 5% to 95% relative humidityStorage SpecificationsTemperature Range –4° to 104° F (–20° to 40° C)Humidity Range 5% to 95% relative humidityRegulatory NoticesB1000A and B2000 Regulatory NoticesFor additional details regarding regulatory compliance of the VoceraCommunications Badge, go to www.vocera.com/legal/regulatory.aspx.FCC ComplianceFCC Part 15.247FCC Part 15, Class B Device
B1000A and B2000 Regulatory Notices146 ··· Vocera User GuideThis device complies with part 15 of the FCC Rules. Operation is subject to thefollowing two conditions: (1) This device may not cause harmful interference,and (2) this device must accept any interference received, including interferencethat may cause unwanted operation.This equipment has been tested and found to comply with the limits for aClass B digital device, pursuant to Part 15 of the FCC rules. These limits aredesigned to provide reasonable protection against interference in a commercialor residential installation. There is no guarantee, however, that interference willnot occur in any particular installation. If this equipment does cause interferencewith radio or television reception, the user should try to correct the interferenceby employing one or more of the following:• Reorient or relocate the receiving antenna on the affected equipment.• Increase the separation between the affected equipment and the badge.• Consult the dealer or an experienced technician for help.Any changes or modifications to this device not expressly approved by theparty responsible for compliance could void the user's authority to operate theequipment.THIS BADGE MEETS THE FCC REQUIREMENTS FOR EXPOSURE TO RADIOFREQUENCY ENERGY (SAR).Your wireless badge is a radio transmitter and receiver. It is designed andmanufactured not to exceed the emission limits for exposure to radio frequency(RF) energy set by the Federal Communications Commission of the U.S.Government. These limits are part of a set of comprehensive guidelinesthat establish permitted levels of RF energy for the general population. Theguidelines are based on standards that were developed by independentscientific organizations through periodic and thorough evaluation of scientificstudies. The standards include a substantial safety margin designed to assurethe safety of all persons, regardless of age and health. The exposure standardfor wireless communications devices employs a unit of measurement known asthe Specific Absorption Rate, or SAR. The SAR limit set by the FCC is 1.6W/kg.Tests for SAR are conducted using standard operating positions, as applicableto this device, specified by the FCC. The standard incorporates a substantialmargin of safety to give additional protection for the public and to account forany variations in measurement. Before a badge is available for sale to the public,sample units must be tested by a certified regulatory lab to verify that they donot exceed the limit established by the government-adopted requirement forsafe exposure.USE ONLY APPROVED ACCESSORIES
B1000A and B2000 Regulatory Notices Agreements, Specifications, and Notices ··· 147RF exposure (SAR) tests have been performed on the Vocera badge when itis being worn correctly and used with the approved accessories. The SAR testresults show that the badge complies with all FCC exposure requirements.When a properly-oriented badge is operated with the appropriate accessories,as directed in the Vocera User Guide, the level of RF exposure is well below theFCC limit of 1.6W/Kg.Therefore, to ensure compliance with FCC RF exposure guidelines whenwearing the Vocera badge, the user should only use Vocera approvedaccessories (e.g., lanyard, pocket clip, etc.). Accessories that have not beentested for RF exposure compliance with this product may not comply with theFCC RF exposure safety guidelines and should not be used.To ensure RF exposure compliance of the badge when using the lanyard,position and maintain the call button, the speaker, and the antenna facing awayfrom the body, as illustrated in the “Getting Started” section of the Vocera UserGuide. The badge and lanyard attachment have been designed specifically tomaintain proper orientation during normal usage. Additionally, the lanyard clipcan be secured to clothing to provide additional stability. Wearing the Vocerabadge with the antenna facing the body may result in non-compliance withFCC RF exposure guidelines and must be avoided.Use only the internal antenna which is part of this product. Any use ofunauthorized antennas, any modifications to the supplied antenna, or any useof unauthorized attachments could damage the badge, violate FCC regulations,and void the user’s authority to operate the product.EU Declaration of Conformity (DoC)Vocera Communications, Inc., hereby declares that this Wideband TransmissionSystem Radio (Communications Badge B1000A and B2000), is in compliancewith the essential requirements and other relevant provisions of the R&TTEDirective 1999/5/EC.Model:• B1000A• B2000Standards:
B1000A and B2000 Regulatory Notices148 ··· Vocera User GuideTable 59. EU Declaration of Conformity (DoC)B1000A Version B2000 Version EN 300-328 v1.5.1 (2004-08) EN 300-328 v1.7.1 (2006-10)EN 301-489-1 v1.4.1 (2002-08) EN 301-489-1 v1.6.1 (2007-04)EN 301-489-17 v1.2.1 (2002-08) EN 301-489-17 v1.2.1 (2007-06)IEC 60950 IEC 60950EN 50383 EN 50383Responsible Party:Responsible Party contact information is available atwww.vocera.com/legal/regulatory.aspx.CE Mark Restrictions:• United Kingdom: System provider for third-party traffic may require a WirelessTelegraphy and/or Telecommunications Act License.• France: French regulations require that you do not use this device outdoors.Notice to Australian and New Zealand UsersThe Vocera communications badge meets the requirements for human exposureto electromagnetic radiation outlined in the standard Radiocommunications(Electromagnetic Radiation—Human Exposure) Standard, made under section162 of the Radiocommunications Act of 1992 and compiled on 1 April 2007.Notices to New Zealand UsersThe grant of a Telepermit for any item of terminal equipment indicates onlythat Telecom has accepted that the item complies with minimum conditionsfor connection to its network. It indicates no endorsement of the product byTelecom, nor does it provide any sort of warranty. Above all, it provides noassurance that any item will work correctly in all respects with another item ofTelepermitted equipment of a different make or model, nor does it imply thatany product is compatible with all of Telecom's network services.
T1000 Regulatory Notices Agreements, Specifications, and Notices ··· 149Customers that experience difficulty understanding, or being understood by, theperson they are talking to via these Vocera B1000A or B2000 CommunicationsBadges should report the problem to IBM New Zealand Ltd, the equipmentsupplier. Do not complain about this product's service quality to the TelecomFault Service (120). Any work undertaken by Telecom as a result of such acomplaint will be charged to the customer owning this Vocera B1000A orB2000 Communications Badge product.T1000 Regulatory NoticesFor additional details regarding regulatory compliance of the VoceraCommunications Phone, go to www.vocera.com/legal/regulatory.aspx.FCC ComplianceFCC Part 15.247FCC Part 15, Class B DeviceThis device complies with part 15 of the FCC Rules. Operation is subject to thefollowing two conditions: (1) This device may not cause harmful interference,and (2) this device must accept any interference received, including interferencethat may cause unwanted operation.This equipment has been tested and found to comply with the limits for aClass B digital device, pursuant to Part 15 of the FCC rules. These limits aredesigned to provide reasonable protection against interference in a commercialor residential installation. There is no guarantee, however, that interference willnot occur in any particular installation. If this equipment does cause interferencewith radio or television reception, the user should try to correct the interferenceby employing one or more of the following:• Reorient or relocate the receiving antenna on the affected equipment.• Increase the separation between the affected equipment and the phone.• Consult the dealer or an experienced technician for help.Any changes or modifications to this device not expressly approved by theparty responsible for compliance could void the user's authority to operate theequipment.THIS PHONE MEETS THE FCC REQUIREMENTS FOR EXPOSURE TO RADIOFREQUENCY ENERGY (SAR).
T1000 Regulatory Notices150 ··· Vocera User GuideYour wireless phone is a radio transmitter and receiver. It is designed andmanufactured not to exceed the emission limits for exposure to radio frequency(RF) energy set by the Federal Communications Commission of the U.S.Government. These limits are part of a set of comprehensive guidelinesthat establish permitted levels of RF energy for the general population. Theguidelines are based on standards that were developed by independentscientific organizations through periodic and thorough evaluation of scientificstudies. The standards include a substantial safety margin designed to assurethe safety of all persons, regardless of age and health. The exposure standardfor wireless communications devices employs a unit of measurement known asthe Specific Absorption Rate, or SAR. The SAR limit set by the FCC is 1.6W/kg.Tests for SAR are conducted using standard operating positions, as applicableto this device, specified by the FCC. The standard incorporates a substantialmargin of safety to give additional protection for the public and to accountfor any variations in measurement. Before a phone is available for sale tothe public, sample units must be tested by a certified regulatory lab to verifythat they do not exceed the limit established by the government-adoptedrequirement for safe exposure.USE ONLY APPROVED ACCESSORIESRF exposure (SAR) tests have been performed on the Vocera phone when it isbeing used correctly and with the approved accessories. The SAR test resultsshow that the phone complies with all FCC exposure requirements. Whena properly-oriented phone is operated with the appropriate accessories, asdirected in the Vocera User Guide, the level of RF exposure is well below theFCC limit of 1.6W/Kg.Therefore, to ensure compliance with FCC RF exposure guidelines when usingthe Vocera phone, the user should only use Vocera approved accessories(pocket clip, etc.). Accessories that have not been tested for RF exposurecompliance with this product may not comply with the FCC RF exposure safetyguidelines and should not be used.Use only the internal antenna which is part of this product. Any use ofunauthorized antennas, any modifications to the supplied antenna, or any useof unauthorized attachments could damage the phone, violate FCC regulations,and void the user’s authority to operate the product.EU Declaration of Conformity (DoC)Vocera Communications, Inc., hereby declares that this Wideband TransmissionSystem Radio (T1000), is in compliance with the essential requirements andother relevant provisions of the R&TTE Directive 1999/5/EC.
T1000 Regulatory Notices Agreements, Specifications, and Notices ··· 151Model:• T1000Standards:Table 60. EU Declaration of Conformity (DoC)T1000 EN 300-328 v1.7.1 (2006-10)EN 301-489-1 v1.6.1 (2007-04)EN 301-489-17 v1.2.1 (2007-06)IEC 60950EN 50360Responsible Party:Responsible Party contact information is available atwww.vocera.com/legal/regulatory.aspx.CE Mark Restrictions:• United Kingdom: System provider for third-party traffic may require a WirelessTelegraphy and/or Telecommunications Act License.• France: French regulations require that you do not use this device outdoors.Notice to Australian and New Zealand UsersThe Vocera phone meets the requirements for human exposure toelectromagnetic radiation outlined in the standard Radiocommunications(Electromagnetic Radiation—Human Exposure) Standard, made under section162 of the Radiocommunications Act of 1992 and compiled on 1 April 2007.Notices to New Zealand UsersThe grant of a Telepermit for any item of terminal equipment indicates onlythat Telecom has accepted that the item complies with minimum conditionsfor connection to its network. It indicates no endorsement of the product byTelecom, nor does it provide any sort of warranty. Above all, it provides noassurance that any item will work correctly in all respects with another item ofTelepermitted equipment of a different make or model, nor does it imply thatany product is compatible with all of Telecom's network services.
T1000 Regulatory Notices152 ··· Vocera User GuideCustomers that experience difficulty understanding, or being understood by,the person they are talking to via Vocera T1000 phones should report theproblem to IBM New Zealand Ltd, the equipment supplier. Do not complainabout this product's service quality to the Telecom Fault Service (120). Any workundertaken by Telecom as a result of such a complaint will be charged to thecustomer owning this Vocera T1000 phone.
Important Safety Instructions ··· 153 Important Safety InstructionsVocera Badge Safety InstructionsThe Vocera badge (including its battery component) and the Vocerabattery charger are electronic devices. Care appropriate to the use ofany electronic device must be taken in using the badge and the batterycharger in order to minimize the possibility of injury (e.g., from shock)and damage (e.g., from fire).In addition, the Vocera badge is a wireless communication devicethat works by generating radio frequency (RF) signals. These signals,although generally lower in strength than a typical cellular telephone,can interfere with other electronic devices that are not appropriatelyshielded against RF signals. If the Vocera badge will be used inproximity to sensitive electronic devices for which interference couldresult in serious consequences, you must consult with the manufacturerof any such device in order to determine whether the Vocera badge canbe safely operated in proximity to such device.In order to ensure comfortable use of the badge and to avoid possibledamage to hearing, do not bring the speaker within close proximity ofthe ear while the badge is powered on.References below to the “badge” refer to the Vocera badge, includingits battery component, while references to the “product” refer to thebadge and the Vocera battery charger.In addition to other basic safety precautions appropriate to the use ofwireless electronic devices, please follow the safety and use instructionsset forth below.Badge and Battery Charger Safety1. PLEASE BE CERTAIN TO READ, UNDERSTAND, AND FOLLOW ALLWARNINGS AND INSTRUCTIONS IN THE PRODUCT DOCUMENTATION ANDON THE PRODUCT ITSELF.
Badge and Battery Charger Safety154 ··· Vocera User Guide2. To reduce the risk of electric shock, do not disassemble any part of theproduct. Instead, take the product to qualified service personnel whenservice or repair work is required. Opening or removing covers may exposeyou to dangerous voltages or other risks, and incorrect reassembly cancause electric shock when you use the product again.3. Do not put anything other than a Vocera badge or Vocera battery into aVocera charger slot, as other objects may touch dangerous voltage points ormay short out parts, both of which conditions could result in fire or electricshock.4. Do not place the product on an unstable surface, as the product may falland suffer serious damage.5. Never place the badge or charger near or over a radiator or heat register,and do not operate the charger in a cabinet or other enclosure unlessproper ventilation is provided.6. Do not position the badge or battery charger near any source of watersuch as a sink, wash bowl, or toilet. Do not spill liquid of any kind on theproduct, as doing so may short out parts, causing damage to the productand creating the risk of fire or electric shock.7. Take the badge or charger to a qualified service provider in thesecircumstances:• If liquid has been spilled onto the badge or charger, or if rain or water hastouched the badge or charger.• If the badge or charger does not operate normally after you follow theoperating instructions.• If the badge or charger has been dropped or damaged.• If the badge or charger exhibits a distinct degradation in performance.• If the power cord or plug on the charger is damaged or frayed.8. Unplug the charger from the wall outlet before cleaning. To clean ordisinfect the badge and charger, wipe with a cloth dampened withgermicidal solution or isopropyl alcohol. Use of any other cleaners maydamage the badge and void your warranty.9. Use the battery charger indoors only.10. Do not allow anything to rest on the charger‘s power cord. Do not locatethe charger where the cord may be damaged or where the cord may causesomeone to trip. Keep the power cord away from operating machinery.11. Do not overload outlets or extension cords, because this may cause a fire orelectrical shock.
Additional Instructions Related to Battery Safety Important Safety Instructions ··· 15512. Operate the charger only with a Vocera-approved power adapter.Utilisez le chargeur seulement avec un adaptateur de puissance approuvépar Vocera.Additional Instructions Related to Battery Safety1. Use only the batteries supplied with the product or Vocera-approvedreplacements.2. Do not use the battery to power any device other than a Vocera badge.3. Charge the battery only in a Vocera charger and according to theinstructions in the Vocera User Guide. These instructions are also includedwith the charger.4. Do not charge the battery in a place where static electricity is generated orlet the battery touch any object that is statically charged.5. The battery can be stored at temperatures between –4° F and 104° F(between –20° C and 40° C), and can be charged or operated attemperatures between 32° F and 104° F (between 0° C and 40° C).6. Do not put the battery into a microwave oven, conventional oven, dryer, orhigh-pressure container, or dispose of the battery in a fire. If you do so, thebattery might explode.7. Do not open or puncture the battery or subject the battery to strongphysical shock.8. Stop using the battery if it exhibits abnormal heat, odor, color, deformation,or is in an abnormal condition.9. If you detect leakage or a foul odor, it is especially important to keep thebattery away from fire. If battery liquid leaks onto your skin or clothes,immediately wash well with clean water. If liquid leaking from the batterygets into your eyes, do not rub your eyes. Instead, immediately rinse youreyes well with clean water, and consult a doctor.10. Handle batteries with care to avoid shorting the battery with conductingmaterials, such as rings, bracelets, and keys. If the battery shorts, it mayoverheat and burn you.11. After the battery has reached the end of its useful life, we recommendrecycling the materials at a recycling center in your community. If youchoose to dispose of the batteries, consult the regulations that are in forcein your locale.
Important Information About Use in Certain Areas156 ··· Vocera User Guide12. When recycling or discarding the battery, make it non-conductive byapplying vinyl tape to the terminals located on the edges of the battery, atthe sides.FAILURE TO FOLLOW THE FOREGOING INSTRUCTIONS COULD RESULT IN (A)DAMAGE TO EQUIPMENT, VOIDING YOUR WARRANTY AND/OR (B) PROPERTYDAMAGE AND/OR SERIOUS PERSONAL INJURY, INCLUDING DEATH.ATTENTION: SI LES INSTRUCTIONS CI-DESSOUS NE SONT PAS SUIVIES, VOUSVOUS EXPOSEZ AUX RISQUES SUIVANTS: A) DOMMAGE À L’ÉQUIPEMENT,ANNULANT VOTRE GUARANTIE, B) DOMMAGES À LA PROPRIÉTÉ ET/OURISQUES DE BLESSURES SÉRIEUSES, INCLUANT PERTE DE VIE.Important Information About Use in Certain Areas1. Turn your badge OFF in facilities when any posted notices instruct you toturn off all devices that emit a radio frequency. To turn the badge OFF,depress the Hold/DND button for 5 seconds or remove the battery. If therules of your facility limit use of RF-emitting devices in certain areas, youmust familiarize yourself with these rules and follow them strictly.2. If you have any reason to suspect that the badge is interfering with sensitiveequipment, turn the badge OFF immediately.3. Turn your badge OFF and do not use the charger when you are in anyarea with potentially explosive materials in the atmosphere. Sparks in suchareas could cause an explosion or fire, resulting in bodily injury or death.Areas with potentially explosive atmospheres include: fueling areas; transferor storage facilities for fuel or chemicals; facilities with equipment usingliquefied petroleum gas, such as propane or butane; and areas where theair contains chemicals or particles, such as grain, dust, or metal powders.FAILURE TO FOLLOW THE FOREGOING INSTRUCTIONS COULD RESULT IN (A)DAMAGE TO EQUIPMENT, VOIDING YOUR WARRANTY AND/OR (B) PROPERTYDAMAGE AND/OR SERIOUS PERSONAL INJURY, INCLUDING DEATH.ATTENTION: SI LES INSTRUCTIONS CI-DESSOUS NE SONT PAS SUIVIES, VOUSVOUS EXPOSEZ AUX RISQUES SUIVANTS: A) DOMMAGE À L’ÉQUIPEMENT,ANNULANT VOTRE GUARANTIE, B) DOMMAGES À LA PROPRIÉTÉ ET/OURISQUES DE BLESSURES SÉRIEUSES, INCLUANT PERTE DE VIE.
Vocera T1000 Phone Safety Instructions Important Safety Instructions ··· 157Vocera T1000 Phone Safety InstructionsThe Vocera T1000 phone (including its battery component) and theVocera battery charger are electronic devices. Care appropriate to theuse of any electronic device must be taken in using the phone and thebattery charger in order to minimize the possibility of injury (e.g., fromshock) and damage (e.g., from fire).In addition, the Vocera phone is a wireless communication devicethat works by generating radio frequency (RF) signals. These signals,although generally lower in strength than a typical cellular telephone,can interfere with other electronic devices that are not appropriatelyshielded against RF signals. If the Vocera phone will be used inproximity to sensitive electronic devices for which interference couldresult in serious consequences, you must consult with the manufacturerof any such device in order to determine whether the Vocera phone canbe safely operated in proximity to such device.References below to the “phone” refer to the Vocera phone, includingits battery component, while references to the “product” refer to thephone and the Vocera battery charger.In addition to other basic safety precautions appropriate to the use ofwireless electronic devices, please follow the safety and use instructionsset forth below.Phone and Battery Charger Safety1. PLEASE BE CERTAIN TO READ, UNDERSTAND, AND FOLLOW ALLWARNINGS AND INSTRUCTIONS IN THE PRODUCT DOCUMENTATION ANDON THE PRODUCT ITSELF.2. To reduce the risk of electric shock, do not disassemble any part of theproduct. Instead, take the product to qualified service personnel whenservice or repair work is required. Opening or removing covers may exposeyou to dangerous voltages or other risks, and incorrect reassembly cancause electric shock when you use the product again.3. Do not put anything other than a Vocera phone into a Vocera charger slot,as other objects may touch dangerous voltage points or may short outparts, both of which conditions could result in fire or electric shock.4. Do not place the product on an unstable surface, as the product may falland suffer serious damage.
Additional Instructions Related to Battery Safety158 ··· Vocera User Guide5. Never place the phone or charger near or over a radiator or heat register,and do not operate the charger in a cabinet or other enclosure unlessproper ventilation is provided.6. Do not position the phone or battery charger near any source of watersuch as a sink, wash bowl, or toilet. Do not spill liquid of any kind on theproduct, as doing so may short out parts, causing damage to the productand creating the risk of fire or electric shock.7. Take the phone or charger to a qualified service provider in thesecircumstances:• If liquid has been spilled onto the phone or charger, or if rain or water hastouched the phone or charger.• If the phone or charger does not operate normally after you follow theoperating instructions.• If the phone or charger has been dropped or damaged.• If the phone or charger exhibits a distinct degradation in performance.• If the power cord or plug on the charger is damaged or frayed.8. Unplug the charger from the wall outlet before cleaning. To clean ordisinfect the phone and charger, wipe with a cloth dampened withgermicidal solution or isopropyl alcohol. Use of any other cleaners maydamage the phone and void your warranty.9. Use the battery charger indoors only.10. Do not allow anything to rest on the charger‘s power cord. Do not locatethe charger where the cord may be damaged or where the cord may causesomeone to trip. Keep the power cord away from operating machinery.11. Do not overload outlets or extension cords, because this may cause a fire orelectrical shock.12. Operate the charger only with a Vocera-approved power adapter.Utilisez le chargeur seulement avec un adaptateur de puissance approuvépar Vocera.Additional Instructions Related to Battery Safety1. Use only the batteries supplied with the product or Vocera-approvedreplacements.2. Do not use the battery to power any device other than a Vocera phone.
Additional Instructions Related to Battery Safety Important Safety Instructions ··· 1593. Charge the phone only in a Vocera charger and according to theinstructions in the Vocera User Guide. These instructions are also includedwith the charger.4. Do not charge the phone in a place where static electricity is generated orlet the phone touch any object that is statically charged.5. The battery can be stored at temperatures between –4° F and 104° F(between –20° C and 40° C), and can be charged or operated attemperatures between 32° F and 104° F (between 0° C and 40° C).6. Do not put the battery into a microwave oven, conventional oven, dryer, orhigh-pressure container, or dispose of the battery in a fire. If you do so, thebattery might explode.7. Do not open or puncture the battery or subject the battery to strongphysical shock.8. Stop using the battery if it exhibits abnormal heat, odor, color, deformation,or is in an abnormal condition.9. If you detect leakage or a foul odor, it is especially important to keep thebattery away from fire. If battery liquid leaks onto your skin or clothes,immediately wash well with clean water. If liquid leaking from the batterygets into your eyes, do not rub your eyes. Instead, immediately rinse youreyes well with clean water, and consult a doctor.10. Handle batteries with care to avoid shorting the battery with conductingmaterials, such as rings, bracelets, and keys. If the battery shorts, it mayoverheat and burn you.11. After the battery has reached the end of its useful life, we recommendrecycling the materials at a recycling center in your community. If youchoose to dispose of the batteries, consult the regulations that are in forcein your locale.12. When recycling or discarding the battery, make it non-conductive byapplying vinyl tape to the terminals located on the edges of the battery, atthe sides.FAILURE TO FOLLOW THE FOREGOING INSTRUCTIONS COULD RESULT IN (A)DAMAGE TO EQUIPMENT, VOIDING YOUR WARRANTY AND/OR (B) PROPERTYDAMAGE AND/OR SERIOUS PERSONAL INJURY, INCLUDING DEATH.ATTENTION: SI LES INSTRUCTIONS CI-DESSOUS NE SONT PAS SUIVIES, VOUSVOUS EXPOSEZ AUX RISQUES SUIVANTS: A) DOMMAGE À L’ÉQUIPEMENT,ANNULANT VOTRE GUARANTIE, B) DOMMAGES À LA PROPRIÉTÉ ET/OURISQUES DE BLESSURES SÉRIEUSES, INCLUANT PERTE DE VIE.
Important Information About Use in Certain Areas160 ··· Vocera User GuideImportant Information About Use in Certain Areas1. Turn your phone OFF in facilities when any posted notices instruct you toturn off all devices that emit a radio frequency. To turn the phone OFF, pressthe End button for 5 seconds or remove the battery. If the rules of yourfacility limit use of RF-emitting devices in certain areas, you must familiarizeyourself with these rules and follow them strictly.2. If you have any reason to suspect that the phone is interfering with sensitiveequipment, turn the phone OFF immediately.3. Turn your phone OFF and do not use the charger when you are in anyarea with potentially explosive materials in the atmosphere. Sparks in suchareas could cause an explosion or fire, resulting in bodily injury or death.Areas with potentially explosive atmospheres include: fueling areas; transferor storage facilities for fuel or chemicals; facilities with equipment usingliquefied petroleum gas, such as propane or butane; and areas where theair contains chemicals or particles, such as grain, dust, or metal powders.FAILURE TO FOLLOW THE FOREGOING INSTRUCTIONS COULD RESULT IN (A)DAMAGE TO EQUIPMENT, VOIDING YOUR WARRANTY AND/OR (B) PROPERTYDAMAGE AND/OR SERIOUS PERSONAL INJURY, INCLUDING DEATH.ATTENTION: SI LES INSTRUCTIONS CI-DESSOUS NE SONT PAS SUIVIES, VOUSVOUS EXPOSEZ AUX RISQUES SUIVANTS: A) DOMMAGE À L’ÉQUIPEMENT,ANNULANT VOTRE GUARANTIE, B) DOMMAGES À LA PROPRIÉTÉ ET/OURISQUES DE BLESSURES SÉRIEUSES, INCLUANT PERTE DE VIE.
Command Reference ··· 161 Command ReferenceIn the following list, commands marked with an asterisk (*) either require apermission from your system administrator or require that Vocera is integratedwith your phone system.Summon and Dismiss the GenieTable 61. Summoning and dismissing the GenieAction Recommended CommandsSummon the Genie Press the Call button. Wait for the Genie to answer.Dismiss the Genie Cancel (or press the Hold/DND button).Log In and Log OutTable 62. Logging in and logging outAction Recommended Commands (examples in italics)Log in Press the Call button, say your first and last name whenprompted.Log out Log me out.Find out who is logged into your badgeWho am I?Listen to the welcometutorialPlay Welcome Tutorial.
Record Your Name, Greeting, and Voiceprint162 ··· Vocera User GuideAction Recommended Commands (examples in italics)Log in at a site you arevisiting1. Press the Call button, then wait to hear the log-inprompt.2. Connect to your home site as follows:Connect to Santa Cruz.3. Wait for the next log-in prompt, then say or spellyour name as usual:April Buckley.Log in at your home site Press the Call button, say your first and last name whenprompted.Record Your Name, Greeting, and VoiceprintTable 63. Recording name, greeting, and voiceprintAction Recommended CommandsRecord your name Record my name.Record your greeting Record my greeting.Play your greeting Play my greeting.Erase your greeting Erase my greeting.Record your voiceprint Record my voiceprint. *Erase your voiceprint Erase my voiceprint. *Call a User or Group MemberTable 64. Calling a user or group memberAction Recommended Commands (examples in italics)Call another user Call John Smith.Call a group member Call Tech Support.Place an urgent call Urgently call John Smith. *Call a user with adepartment nameCall John Smith in Hardware.
Dial a Telephone Number Command Reference ··· 163Action Recommended Commands (examples in italics)Call a user with a firstname and departmentCall Sue in Hardware.Dial a Telephone NumberTable 65. Dialing a telephoneAction Recommended Commands (examples in italics)Dial an extension Dial extension 3145. *Dial an outside phonenumberDial an outside number. *Redial the last phonenumber you calledRedial number. *Broadcast to a GroupTable 66. Broadcasting to a groupAction Recommended Commands (examples in italics)Initiate a broadcast to agroupBroadcast to Tech Support.Initiate an urgentbroadcast to a groupUrgently broadcast to Tech Support. *Initiate an urgentbroadcast to theemergency broadcastgroupDouble-click the Call button.Cancel a broadcast Press the Hold/DND button while listening to thebroadcast.
Forward a Call164 ··· Vocera User GuideAction Recommended Commands (examples in italics)Reply to everyone 1. Press and hold the Call button before the broadcastends.• When it is OK to talk, the badge plays a chime.• If somebody else has already started to reply, youhear a warning sound.2. Begin speaking.Everyone in the broadcast group hears youimmediately.3. When finished, release the Call button.Everyone in the broadcast group hears a chime,letting them know they can now reply.Forward a CallTable 67. Forwarding a callAction Recommended Commands (examples in italics)Forward your calls Forward my calls to my desk phone. *Forward my calls to my cell phone. *Forward my calls to my home phone. *Forward my calls to voice mail. *Forward my calls to extension 3245. *Forward my calls to an outside number. *Forward my calls to another number. *Forward my calls to Tech Support.Forward my calls to John Smith.Stop forwarding.When asked which callsto forward, answer:All.Unanswered.Offline.
Transfer a Call Command Reference ··· 165Transfer a CallTable 68. Transferring a callAction Recommended Commands (examples in italics)Transfer a call to a badge Transfer to Mary Smith.Transfer to Tech Support.Transfer a call to a deskextensionTransfer to extension 2457. *Use Instant ConferencesTable 69. Using instant conferencesAction Recommended Commands (examples in italics)Join a conference Join the conference for Managers. *Leave a conference Leave the conference for Cashiers. *Start conferencing orreply (when you are in aconference)1. Press and hold the Call button.• When it is OK to talk, the badge plays a chime .• If somebody else in the conference has alreadystarted to speak, you hear a warning sound.2. Begin speaking.Everyone in the conference hears you immediately.3. When finished, release the Call button.Everyone in the conference hears a chime, lettingthem know they can now reply.Find out what conferenceyou are inWhat conference am I in?Find out who is in yourconferenceWho is in my conference?Find out who is in anyconferenceWho is in the conference for Intensive Care ?
Send and Receive Numeric Pages166 ··· Vocera User GuideSend and Receive Numeric PagesTable 70. Sending and receiving numeric pagesAction Recommended Commands (examples in italics)Send a numeric page to abadge user, group, buddy,or address book entrySend a page to Tom Mailer. *Send a page to Tech Support. *Send a numeric pageto any arbitrary pagernumberDial a pager number. *Allow badge users tosend you numeric pages *Enable pages. *Stop receiving numericpages from badge users *Disable pages. *Block and Accept CallsTable 71. Blocking and accepting callsAction Recommended Commands (examples in italics)Block calls Block all calls. *Block all calls from John Smith. *Block all calls except from John Smith. *Block all calls except from Tech Support. *Accept calls Accept all calls. *Accept all calls from John Smith. *Accept all calls except from John Smith. *Accept all calls except from Tech Support. *Find out who is currentlyblocked from calling yourbadgeWho is blocked?
Send Messages Command Reference ··· 167Send MessagesTable 72. Sending messagesAction Recommended Commands (examples in italics)Send a message Record a message for John Smith.Record an urgent message for Tech Support.Send an e-mail with avoice attachmentRecord an email for John Smith.Record an email for Tech Support.Play MessagesTable 73. Playing messagesAction Recommended Commands (examples in italics)Play new voice messages Play messages.Play messages from John Smith.Play messages from Marketing.Play new text messages Play text messages.Play old (previouslyplayed) voice messagesPlay old messages.Play old messages from John Smith.Play old messages from Marketing.Play old (previouslyplayed) text messagesPlay old text messages.Delete voice messages,played or notDelete all messages.Delete messages from John Smith.Delete text messages,played or notDelete all text messages.Delete all text messages from John Smith.Find out who called orleft a message whileyou were unavailable(if you have Missed CallNotification turned off)Who called?
Locate Users and Groups168 ··· Vocera User GuideAction Recommended Commands (examples in italics)Issue commands whileplaying a message. (Pressthe Call button beforesaying the command.)Delete.Save.Next.Repeat.Time.Date.Cancel.Locate Users and GroupsTable 74. Locating users and groupsAction Recommended Commands (examples in italics)Find out what locationyou are closest toWhere am I? *Locate another user Where is John Smith? *Locate the nearestmember of a groupWhere is the nearest member of Tech Support? *Where is the closest member of Tech Support? *Locate nearest member of Tech Support? *Locate closest member of Tech Support? *Find a member of a groupclose to a given locationLocate members of Tech Support close to The FirstFloor. *Work With Your GroupsTable 75. Working with your groupsAction Recommended Commands (examples in italics)Find out what groups youbelong to.What groups am I in?Find out who belongs toa group.Who is a member of Code Blue?Add yourself to a group Add me to Code Blue. *
Manage Groups Command Reference ··· 169Action Recommended Commands (examples in italics)Add yourself to multiplegroups *Add me to multiple groups.Each time you hear a tone, say the name of a group towhich you want to be added. When you are finished,press the Call button.Remove yourself from agroupRemove me from Code Blue. *Remove yourself frommultiple groups *Remove me from multiple groups.Each time you hear a tone, say the name of a groupfrom which you want to be removed. When you arefinished, press the Call button.Manage GroupsTable 76. Managing groupsAction Recommended Commands (examples in italics)Add a member to a group Add Lynn Faulkner to Code Blue. *Remove a member from agroupRemove Lynn Faulkner from Code Blue. *Record a name promptfor a groupRecord name for Code Blue. *Record a greeting for agroupRecord greeting for Technical Support. *Place a Three-Way Conference CallTable 77. Placing a three-way conference callAction Recommended Commands (examples in italics)Initiate a three-wayconference callConference James Madison and Mary Lamb.Add another party toa call (unsupervisedmethod)1. Press the Hold/DND button to put your call on hold.2. Press the Call button to summon the Genie and say:Invite Robin Hood.
Place a Three-Way Conference Call170 ··· Vocera User GuideAction Recommended Commands (examples in italics)Add another party to acall (supervised method)1. Press the Hold/DND button to put your call on hold.2. Press the Call button to summon the Genie and say:Call Robin Hood. Your badge connects to the newparty.3. After speaking with the new party, press theHold/DND button. When the Genie asks if youwant to conference the parties, do either or thefollowing:• Answer “ Yes ” to create a three-way conferencecall between you and the other two parties.• Answer “ No ” to place the new party on holdwhile you speak with the original caller.Switch between an activecall and a call on holdPress the Hold/DND button.End a conversation andreturn to the other partyPress the Call button while talking to the person youwant to disconnect.Initiate an urgentthree-way conference callUrgently conference John Smith and Mary Jones. *Urgently add anotherparty to an ongoing callPress the Hold/DND button to put your call on hold.Press the Call button to summon the Genie and sayeither of the following:• Urgently invite Robin Hood. *• Urgently call Robin Hood. *Placing a three-wayconference call betweendifferent sites1. Connect to a remote site:Connect to Santa Cruz.2. Wait for the next Genie prompt, then say:Conference April Buckley.3. After April is connected, press the Hold/DND buttonto put the call on hold.4. Connect to another remote site:Connect to Scotts Valley.5. Invite another user to the conference call:Invite John Smith.
Work with Sites Command Reference ··· 171Work with SitesTable 78. Working with sitesAction Recommended Commands (examples in italics)Call a user at your currentsiteCall April Buckley.Call a user whose homesite is the same as yourcurrent siteCall April Buckley.Call a user at a remotesite or any arbitrary site1. Connect to Santa Cruz.2. Wait for the next Genie prompt, then say:Call April Buckley.DictationTable 79. DictationAction Recommended Voice Commands(examples in italics)Start recording a dictation session Start dictation. *For more information about using thebadge to record a dictation session, seethe Vocera Dictation User Guide.MiscellaneousTable 80. Miscellaneous commandsAction Recommended Commands (examples in italics)Find out the time anddateWhat time is it?Train the Genie torecognize the way you saya nameLearn a name.Learn a group name.Learn a location name.Unlearn the training Unlearn a name.Unlearn a group name.Unlearn a location name.
Miscellaneous172 ··· Vocera User GuideAction Recommended Commands (examples in italics)Train the Genie torecognize the way you saycommon commandsLearn commands.Train the Genie torecognize the way you sayother commandsLearn more commands.Delete all your learnedcommandsUnlearn commands.Connect incoming callsimmediatelyTurn Auto Answer on.Ask before connectingincoming callsTurn Auto Answer off.Play announcementsthrough badge speakerwhen headset plugged inTurn announce through speaker on.Play announcementsthrough headset whenheadset plugged inTurn announce through speaker off.
Index ··· 173 IndexAAccepting calls, voice commands, 87Access pointrelationship to locations, 29Searching for Access Points message, 32Announce through Speaker, 68Answering calls, 56Auto Answer for Incoming Calls, 57Auto Answer For Incoming Calls, 68BBadge operationadjusting the volume, 32Announce through Speaker, 68answering calls, 56automatic answering, 68battery disposal, 155beginning a call, 47call waiting, 57calling groups, 52calling other Vocera devices, 49, 52, 72cleaning, 122conference calls, 81ending a call, 57holding a call, 58safety recommendations, 146Batterydisposal, 155, 158removing from the badge, 120replacing, 122safety information, 155, 158Battery chargerindicators, 120, 127using, 120Beginning a call, 47
174 ··· Vocera User GuideBlocking calls, voice commands, 87BroadcastBroadcasting to a group, 78emergency broadcast, 79Buddies, 72CCall waiting, 57Callsaccepting, 87answering, 56blocking, 87call waiting, 57calling groups, 52calling other users, 49, 52, 72conference calls, 81ending, 57holding, 58starting, 47Cleaning the badge, 122Cleaning the T1000 phone, 127Compliance statements, 145conferencejoining, 76leaving, 76Conference calls, 81, 82DDeletinggreeting, 48learned names, 53dictation, 88, 171Do Not Disturb, 58, 58VIP status effect, 58, 58EEmail messagesreading on a Vocera device, 65sending from a badge, 61sending to a Vocera device, 103emergency broadcast group, 79Ending calls, 57FFCC statement, 145font size, 30
Index ··· 175Forwarding your calls, 80GGeniesummoning, 47training, 53Glossarybuddy, 116Genie, 15outside buddy, 116text message, 116User Console, 115Vocera server, 15Greeting, personal, 48greetingsrecording group greetings, 100Groupsadding, 99Broadcast, 78calling, 52general information, 99joining, 85leaving, 85recording greetings for, 100recording name prompts for, 100HheadsetAnnounce through Speaker, 68jack, 43volume adjustment, 31Hold/DND buttonalternative voice commands, 87holding calls with, 58Holding a call, 58LLearning a name, 53Logging In and Out, 47Mmessagesfont size, 30Messagesplaying, 62recording and sending, 60
176 ··· Vocera User GuideNNamerecording, 48namesrecording group name prompts, 100OOutside Buddies, 72PPanic group (see emergency broadcast group)Phone operationAnnounce through Speaker, 68answering calls, 56automatic answering, 68battery disposal, 158beginning a call, 47call waiting, 57calling groups, 52calling other Vocera devices, 49, 52, 72conference calls, 81ending a call, 57holding a call, 58safety recommendations, 149Playing messages, 62RRecordingRecording your voiceprint, 87Recording a greeting, 48Recording a nametraining the Genie, 53your name, 48recording greetingsgroups, 100Recording messages, 60recording namesgroup prompts, 100Regulatory statements, 145SSafety informationbattery, 155, 158Safety recommendations, 153SAR exposure, 146, 149
Index ··· 177SAR exposure guidelines, 146, 149Sending messages, 60Sound level, 32speakervolume adjustment, 31Speech recognitionproper badge position for, 17training the Genie, 53Starting a call, 47Supervised conference calls, 82TT1000 phone operationcleaning, 127Termsbuddy, 116Genie, 15outside buddy, 116text message, 116User Console, 115Vocera Server, 15Text messagereading on a Vocera device, 65Text messagessending from a T1000 phone, 103UUnlearning a name, 53Urgent commands, 83User Console, 115VVoice commandsaccepting calls, 87answering calls, 56blocking calls, 87conference calls, 81general guidelines, 131making calls, 49, 52, 72sending messages, 60training the Genie, 53Voice email, 61Voice messagesrecording and sending, 60VoiceprintRecording, 87
178 ··· Vocera User Guidevolume adjustment, 31

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