Vocera Communications T1000 SIP Phone User Manual UserGuide 20081008

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Vocera User Guide
Version 4.1
Copyright © 2002-2008 Vocera Communications, Inc. All rights reserved.
Protected by US Patent Numbers D486,806; D486,807; 6,892,083; 6,901,255;
7,190,802; 7,206,594; 7,248,881; 7,257,415; 7,310,541; AU Patent Number
AU 2002332828 B2; CA Patent Number 2,459,955; and EEC Patent Number
ED 7513.
Vocera® is a registered trademark of Vocera Communications, Inc.
This software is licensed, not sold, by Vocera Communications, Inc. (“Vocera”).
The reference text of the license governing this software can be found at
www.vocera.com/legal. The version legally binding on you (which includes
limitations of warranty, limitations of remedy and liability, and other provisions)
is as agreed between Vocera and the reseller from whom your system was
acquired and is available from that reseller.
Certain portions of Vocera’s product are derived from software licensed by the
third parties as described at http://www.vocera.com/legal/.
Java and all Java-based marks are trademarks or registered trademarks of Sun
Microsystems, Inc. in the United States and other countries.
Microsoft® Windows®, Windows® 2000 Server, Windows Server™ 2003,
Windows® XP, Microsoft® Internet Explorer, and Microsoft® Excel are
trademarks or registered trademarks of Microsoft Corporation in the United
States and other countries.
All other trademarks, service marks, registered trademarks, or registered service
marks are the property of their respective owner/s. All other brands and/or
product names are the trademarks (or registered trademarks) and property of
their respective owner/s.
Vocera Communications, Inc.
www.vocera.com
tel :: +1 408 882 5100
fax :: +1 408 882 5101
Part No :: 930-01755 Rev B, 06-Oct-2008
Build 2088
ii ··· Vocera User Guide
Contents
What's New .............................................................................. 13
Welcome to Vocera .................................................................. 15
Getting Started with a Badge ..................................................... 16
Getting Started with a T1000 Phone ........................................... 18
Device Features ........................................................................ 21
Badge Features ......................................................................... 23
Call Button ...............................................................................
Hold/DND Button ......................................................................
Microphone and Speaker ...........................................................
Display Screen ...........................................................................
The Badge Menus .....................................................................
Main Screen .......................................................................
Messages ............................................................................
Font ...................................................................................
Volume ..............................................................................
Power Off ..........................................................................
Info ....................................................................................
Custom Settings ........................................................................
Adjusting the Message Font .................................................
Adjusting the Volume ..........................................................
Indicator Lights .........................................................................
Anti-Microbial Protection ............................................................
Protective Sleeves ......................................................................
24
24
25
25
26
26
28
28
28
28
29
30
30
31
32
33
33
T1000 Phone Features ............................................................. 35
Keypad .....................................................................................
Navigation Key ..........................................................................
Left and Right Soft Keys ............................................................
Call Button .........................................................................
DND Button ........................................................................
36
37
37
37
38
Contents ··· iii
Send Key ..................................................................................
Power/End Key ..........................................................................
Volume Controls .......................................................................
Display Screen ...........................................................................
The Phone Menus .....................................................................
Messages Menu ..................................................................
Lookup Menu .....................................................................
Info Menu ..........................................................................
Sound Menu .......................................................................
Config Menu ......................................................................
Polycarbonate Shell ...................................................................
Protective Sleeves ......................................................................
Anti-Microbial Protection ............................................................
38
38
38
39
39
39
39
39
40
40
40
40
41
Common Features .................................................................... 43
Headset Jack ............................................................................. 43
Alert Tones and Notifications ...................................................... 43
Commands ................................................................................ 45
Basic Calling ............................................................................. 47
Logging In and Out ...................................................................
Recording Names and Greetings .................................................
Using the Welcome Tutorial on the Badge ....................................
Placing and Receiving Calls .........................................................
Calling Other Users .............................................................
Using Speak or Spell ............................................................
Calling Inner Circle Members ................................................
Calling with Department Names ...........................................
Calling a Group Member .....................................................
Training the Genie ...............................................................
Answering a Call .................................................................
Ending a Call ......................................................................
Using Buttons to Answer "Yes" or "No" ...............................
Call Waiting ........................................................................
Putting a Caller on Hold and Releasing the Hold .....................
Using Do Not Disturb ..........................................................
Sending and Receiving Messages ................................................
Sending a Voice Message .....................................................
Sending a Voice Email .........................................................
Listening to Messages ..........................................................
Reading Messages ...............................................................
Using Voice Commands to Set Device Properties ...........................
iv ··· Vocera User Guide
47
48
48
49
49
50
51
52
52
53
56
57
57
57
58
58
59
60
61
62
65
68
Using the Auto Answer Commands ...................................... 68
Using the Announce through Speaker Commands .................. 68
Advanced Commands .............................................................. 71
Calling Telephone Numbers ........................................................
Calling an Address Book Entry or Buddy ......................................
Sending and Receiving Numeric Pages .........................................
Redialing Phone Numbers ..........................................................
Using Instant Conferences ..........................................................
Joining and Leaving a Conference .........................................
Using the Vocera Badge or Phone in a Conference ..................
Summary of Conference Commands .....................................
Broadcasting to a Group ............................................................
Summoning Help in an Emergency ........................................
Forwarding Your Calls ................................................................
Placing a Three-Way Conference Call ..........................................
Unsupervised Conferencing ..................................................
Supervised Conferencing ......................................................
Issuing Urgent Commands .........................................................
Joining or Leaving a Group ........................................................
Locating a Badge User or Group Member ....................................
Recording Your Voiceprint ..........................................................
Blocking and Accepting Calls ......................................................
Recording a Dictation Session .....................................................
Getting Other Information .........................................................
Navigating IVR Phone Trees with a Badge ....................................
Possible Touch-Tone Responses .............................................
71
72
73
75
76
76
77
77
78
79
80
81
82
82
83
85
86
87
87
88
89
89
90
Special Features ........................................................................ 93
Communicating with Multiple Sites ....................................... 95
About Sites ...............................................................................
Types of Sites ............................................................................
Using Sites in Voice Commands ..................................................
Logging In at a Site you are Visiting ......................................
Placing a Three-Way Conference Call Between Different Sites
..........................................................................................
95
95
96
97
98
Commands for Group Managers ............................................ 99
Group Manager Capabilities ....................................................... 99
Adding and Removing Group Members ..................................... 100
Recording Names and Greetings for a Group .............................. 100
Contents ··· v
Sending Text Messages to Vocera Devices ........................... 103
Sending a Text Message from a T1000 Phone ............................. 103
Sending a Text Message from an Email Program .......................... 103
Sending a Text Message from the User Console .......................... 104
Using a Standard Phone to Access the Genie ...................... 107
Types of Access to the Genie ....................................................
Software and Configuration Requirements .................................
Starting a Genie Session from a Phone ......................................
Starting a Genie Session at Another Site ....................................
Phone Access Special Keys .......................................................
Announcements for Calls from a Phone .....................................
Commands Not Supported from a Phone ...................................
Other Functionality Not Supported on a Phone .....................
Training the Genie from a Phone ...............................................
107
108
109
110
111
112
112
113
114
The User Console ................................................................... 115
User Console Features .............................................................. 115
Maintenance ........................................................................... 117
Maintaining Your Badge ....................................................... 119
When to Charge the Battery ....................................................
Preparing the Charger ..............................................................
Charging the Battery ...............................................................
Charging the Battery Without the Badge .............................
Charging the Battery With the Badge ..................................
Cleaning the Badge .................................................................
119
119
120
120
122
122
Maintaining Your T1000 Phone ............................................ 125
When to Charge the Battery ....................................................
Preparing the Charger ..............................................................
Charging the Battery ...............................................................
Cleaning the T1000 Phone .......................................................
125
125
127
127
Reference ................................................................................ 129
Frquently Asked Questions ................................................... 131
General Questions ................................................................... 131
Why does the Genie have trouble understanding me? ............ 131
vi ··· Vocera User Guide
Why is my device chirping or beeping? ................................ 132
Why does my device beep when I'm talking to someone? ....... 133
Why does my device display say "Searching for Server"? ........ 134
How can I stop getting logged out when I charge my device?
......................................................................................... 134
Why does the Genie ask me to wait when I press Call? .......... 134
Why can't I receive calls or messages? ................................. 134
Why do some text messages begin with strange characters?
......................................................................................... 134
Badge Questions ..................................................................... 134
Why does my badge beep and then restart? ......................... 134
What can I do if badge buttons are not working? ................. 134
T1000 Questions ..................................................................... 135
Why does my T1000 display say "Searching for Gateway"?
......................................................................................... 135
Agreements, Specifications, and Notices ............................. 137
Third-Party Software Agreements ..............................................
System Specifications ...............................................................
System Specifications for B1000A ........................................
System Specifications for B2000 ..........................................
System Specifications for T1000 ..........................................
Regulatory Notices ...................................................................
B1000A and B2000 Regulatory Notices ................................
T1000 Regulatory Notices ...................................................
137
137
137
140
142
145
145
149
Important Safety Instructions ............................................... 153
Vocera Badge Safety Instructions ...............................................
Badge and Battery Charger Safety .......................................
Additional Instructions Related to Battery Safety ....................
Important Information About Use in Certain Areas ................
Vocera T1000 Phone Safety Instructions .....................................
Phone and Battery Charger Safety .......................................
Additional Instructions Related to Battery Safety ....................
Important Information About Use in Certain Areas ................
153
153
155
156
157
157
158
160
Command Reference .............................................................. 161
Summon and Dismiss the Genie ................................................
Log In and Log Out .................................................................
Record Your Name, Greeting, and Voiceprint ..............................
Call a User or Group Member ...................................................
Dial a Telephone Number .........................................................
Broadcast to a Group ..............................................................
Forward a Call ........................................................................
161
161
162
162
163
163
164
Contents ··· vii
Transfer a Call .........................................................................
Use Instant Conferences ...........................................................
Send and Receive Numeric Pages ..............................................
Block and Accept Calls ............................................................
Send Messages .......................................................................
Play Messages .........................................................................
Locate Users and Groups .........................................................
Work With Your Groups ..........................................................
Manage Groups ......................................................................
Place a Three-Way Conference Call ...........................................
Work with Sites ......................................................................
Dictation .................................................................................
Miscellaneous ..........................................................................
165
165
166
166
167
167
168
168
169
169
171
171
171
Index ....................................................................................... 173
viii ··· Vocera User Guide
List of Figures
1. Connecting badge attachments ................................................... 16
2. Installing the battery on a badge ................................................. 16
3. Proper ways to wear the badge .................................................. 17
4. Installing the battery on a T1000 phone ....................................... 18
5. Badge features .......................................................................... 23
6. Badge display with typical nurse call message ............................... 25
7. Badge selection buttons ............................................................. 26
8. Badge main screen .................................................................... 26
9. Badge screen with message status ............................................... 27
10. Messages icon ........................................................................... 28
11. Font icon .................................................................................. 28
12. Volume icon .............................................................................. 28
13. Power Off icon .......................................................................... 29
14. Info icon ................................................................................... 29
15. Font icon .................................................................................. 30
16. Font menu ................................................................................ 30
17. Volume icon .............................................................................. 31
18. Volume menu ............................................................................ 31
19. Speaker volume icon .................................................................. 31
20. Adjusting speaker volume ........................................................... 32
21. Badge protective sleeves ............................................................. 33
22. T1000 phone features (front) ...................................................... 35
23. T1000 phone features (back) ...................................................... 36
24. T1000 keypad ........................................................................... 37
25. Phone polycarbonate shell .......................................................... 40
26. Phone protective sleeves ............................................................. 41
27. Messages icon ........................................................................... 65
28. Send Text page ........................................................................ 105
29. Special keys for phone access to the Genie ................................. 111
30. Personal Information page ........................................................ 115
31. Send a Text Message page ........................................................ 116
32. Battery-level indicator ............................................................... 119
33. Preparing the charger ............................................................... 120
34. Removing the battery ............................................................... 121
35. Inserting the battery into the charger ......................................... 121
Contents ··· ix
36. Placing the battery onto the badge ............................................
37. Charging the battery with the badge .........................................
38. Wiping the badge ....................................................................
39. Do not immerse the badge in water ..........................................
40. Battery-level indicator ...............................................................
41. Phone in a single-bay charger ...................................................
42. Phones in a 6-bay charger ........................................................
43. Charging the phone .................................................................
44. Wiping the phone ....................................................................
45. Do not immerse the phone in water ..........................................
46. Signal strength indicator ...........................................................
47. Battery-level indicator ...............................................................
48. Message status icons ................................................................
x ··· Vocera User Guide
122
122
123
123
125
126
126
127
127
128
132
133
133
List of Tables
1. Status messages ........................................................................
2. Indicator lights ..........................................................................
3. Device alert tones ......................................................................
4. Device reminders .......................................................................
5. Logging in and out ....................................................................
6. Recording names and greetings ...................................................
7. Playing the Welcome tutorial ......................................................
8. Calling other users .....................................................................
9. Calling with department names ..................................................
10. Calling a group member ............................................................
11. Training the Genie .....................................................................
12. Recording voice messages ...........................................................
13. Sending a voice email ................................................................
14. Working with voice messages .....................................................
15. Working with text messages .......................................................
16. Using the "from" modifier to play or delete text messages .............
17. Commands during message playback ...........................................
18. Using Auto Answer commands ...................................................
19. Announce through Speaker commands ........................................
20. Calling telephone numbers .........................................................
21. Calling an Address Book entry or buddy .......................................
22. Sending a page .........................................................................
23. Enabling and disabling pages ......................................................
24. Redialing a phone number ..........................................................
25. Conference commands ...............................................................
26. Broadcasting to a group .............................................................
27. Forwarding your calls .................................................................
28. Conference call commands .........................................................
29. Issuing urgent commands ...........................................................
30. Joining or leaving a group ..........................................................
31. Asking the Genie about groups ...................................................
32. Locating a user or group member ...............................................
33. Recording or erasing your voiceprint ............................................
34. Blocking and accepting calls .......................................................
35. Recording a dictation session ......................................................
27
32
43
44
47
48
49
49
52
53
55
60
61
62
64
64
65
68
69
71
73
74
75
75
78
79
81
83
84
85
86
86
87
88
89
Contents ··· xi
36. Getting other information ........................................................... 89
37. Touch tone responses ................................................................. 90
38. Using sites in "call" voice commands ........................................... 96
39. Logging in at a site you are visiting ............................................. 97
40. Placing a three-way conference call between different sites ............. 98
41. Adding and removing group members ....................................... 100
42. Recording group names and greetings ....................................... 101
43. Types of access to the Genie ..................................................... 108
44. Commands not supported from a phone .................................... 112
45. Badge indicator lights ............................................................... 120
46. Charger indicator lights ............................................................ 126
47. B1000A badge specifications ..................................................... 138
48. B1000A network specifications .................................................. 138
49. B1000A electrical specifications ................................................. 139
50. B1000A environmental specifications ......................................... 139
51. B2000 badge specifications ....................................................... 140
52. B2000 network specifications .................................................... 140
53. B2000 electrical specifications ................................................... 141
54. B2000 environmental specifications ........................................... 142
55. T1000 device specifications ....................................................... 143
56. T1000 network specifications .................................................... 143
57. T1000 electrical specifications ................................................... 144
58. T1000 environmental specifications ............................................ 145
59. EU Declaration of Conformity (DoC) .......................................... 148
60. EU Declaration of Conformity (DoC) .......................................... 151
61. Summoning and dismissing the Genie ........................................ 161
62. Logging in and logging out ...................................................... 161
63. Recording name, greeting, and voiceprint ................................... 162
64. Calling a user or group member ................................................ 162
65. Dialing a telephone .................................................................. 163
66. Broadcasting to a group ........................................................... 163
67. Forwarding a call ..................................................................... 164
68. Transferring a call .................................................................... 165
69. Using instant conferences ......................................................... 165
70. Sending and receiving numeric pages ......................................... 166
71. Blocking and accepting calls ...................................................... 166
72. Sending messages .................................................................... 167
73. Playing messages ..................................................................... 167
74. Locating users and groups ........................................................ 168
75. Working with your groups ........................................................ 168
76. Managing groups ..................................................................... 169
77. Placing a three-way conference call ............................................ 169
78. Working with sites ................................................................... 171
79. Dictation ................................................................................. 171
80. Miscellaneous commands ......................................................... 171
xii ··· Vocera User Guide
What's New
Vocera 4.1 provides significant enhancements to the previous version of Vocera.
The following topics summarize the new features.
See the Release Notes for a complete list of changes for this version.
• New Voice Commands – Vocera 4.1 provides the following new voice
commands:
• Page GroupName.
• Add me to multiple groups.
• Remove me from multiple groups.
• Start dictation.
For more information about using the badge to record a dictation session,
see the Vocera Dictation User Guide. For information about the other new
commands, see Advanced Commands on page 71.
• Phone Access to the Genie – With the appropriate Vocera software and
licenses, you can access the Genie from a phone and use many of the same
voice commands available from a badge, a key feature for workers who work
remotely or who commute long distances.
For more information, see Using a Standard Phone to Access the Genie
on page 107.
What's New ··· 13
Max. SAR Measurement (1g)
802.11b: 0.216w/kg
802.11g: 0.091w/kg
14 ··· Vocera User Guide
Welcome to Vocera
Your Vocera badge or phone provides fast, simple, person-to-person
communication over your company's wireless network. You don't need to
memorize a number, and you don't need to page someone and wait for a
response. Using voice commands, Vocera instantly connects you to the people
you need to reach, reducing phone tag, overhead paging, and physically
searching for a person. It also gives you the freedom to be mobile, even when
you are expecting an important call.
The Vocera badge has a built-in speaker, microphone, and radio, plus a display
that shows caller ID and messages. Attachment options for the badge allow
hands-free operation.
The Vocera T1000 phone provides the one-touch, instant communication
capability of the Vocera badge in a familiar phone form factor. With the T1000,
users have the additional flexibility to use keypad dialing if necessary.
Vocera devices communicate through your in-house wireless local area network
(WLAN). This design permits people to reach you even in areas where cellular
phones experience what people call dead spots. Also, since Vocera devices
transmit and receive calls in a different frequency range than cellular phones,
you can use a Vocera devices in areas where cellular phones are prohibited
because of concerns about interference with other equipment.
A central computer, the Vocera Server, controls all Vocera device
communications. If you have a Vocera phone, it communicates with the Vocera
Server through a separate Vocera Client Gateway. As you use your Vocera
badge or phone, you are prompted by the Genie, which is the voice interface
to the server. The Genie recognizes simple commands in verb-noun format. For
example:
"Call Charles Jones."
"Record a message for Tech Support."
"Block all calls."
Welcome to Vocera ··· 15
Getting Started with a Badge
Because Vocera devices uses voice commands, the system is easy to learn, and
you can start using your badge or phone immediately.
Getting Started with a Badge
If this is the first time you are using a Vocera badge, you can get started right
away by following these simple steps:
1. Charge the battery, if necessary.
New batteries must be charged before use. If the badge has already been
used by someone else, check the battery level indicator on the badge
display to make sure the battery has sufficient power.
See Maintaining Your Badge on page 119 for other ways to determine
whether the battery needs charging and for instructions on how to charge
the battery with or without the badge.
2. Choose the lanyard, pocket clip, or universal clip attachment, and connect it
to the badge.
Connect attachments before you install the battery.
Figure 1. Connecting badge attachments
3. Install the battery. To do this, slide the holes in the top of the battery over
the small pegs at the top of the badge's battery compartment, and then
press down gently to seat the battery.
Figure 2. Installing the battery on a badge
16 ··· Vocera User Guide
Getting Started with a Badge
The badge will begin a startup sequence. Wait until the badge display reads
Logged Out or shows someone's name.
4. Put the badge on, and make sure it is in the proper position.
To get the best possible speech recognition, the microphone on the top of
the badge should point toward your mouth and should be 6 to 8 inches (15
to 20 centimeters) from your mouth.
Figure 3. Proper ways to wear the badge
5. Log in: Press the Call button and wait for the Genie to answer.
• If the Genie asks for your name, say your first and last names.
• If the Genie answers by saying "Vocera" or by playing a tone, say
"Log me in as your first and last name" (for example, "Log me in as John
Smith").
6. Record your name: Press the Call button, wait for the Genie to answer, and
then say "Record my name."
The Genie will prompt you to record your name. If you do not record your
name, the Vocera system uses speech synthesis to say your name.
7. Adjust the volume on the badge, if necessary. (See Adjusting the Volume
on page 31).
Your badge is now ready to use. You can press the Call button at any time, wait
for the Genie to answer, and then give the Genie a voice command, such as:
"Call Jim Olsen."
"Record my greeting."
"Play my messages."
For more information about Vocera commands, see Basic Calling on
page 47 and Advanced Commands on page 71.
Welcome to Vocera ··· 17
Getting Started with a T1000 Phone
Getting Started with a T1000 Phone
If this is the first time you are using a Vocera T1000 phonebadge, you can get
started right away by following these simple steps:
1. Charge the battery, if necessary.
New batteries must be charged before use. If the badge has already been
used by someone else, check the battery level indicator on the phone
display to make sure the battery has sufficient power.
See Maintaining Your T1000 Phone on page 125 for other ways to
determine whether the battery needs charging and for instructions on how
to charge the battery.
2. Install the battery. To do this, slide the holes in the top of the battery over
the small pegs at the top of the badge's battery compartment, and then
press down gently to seat the battery.
Figure 4. Installing the battery on a T1000 phone
3. Press and hold the Power/End
key for five seconds to turn on the
phone. Wait until the phone display reads Logged Out or shows someone's
name.
4. Log in: Press the Call button, and hold the phone to your ear. Wait for the
Genie to answer.
• If the Genie asks for your name, say your first and last names.
• If the Genie answers by saying "Vocera" or by playing a tone, say
"Log me in as your first and last name" (for example, "Log me in as John
Smith").
5. Record your name: Press the Call button, wait for the Genie to answer, and
then say "Record my name."
The Genie will prompt you to record your name. If you do not record your
name, the Vocera system uses speech synthesis to say your name.
6. Adjust the volume on the phone, if necessary. (See Volume Controls on
page 38).
18 ··· Vocera User Guide
Getting Started with a T1000 Phone
Your phone is now ready to use. You can press the Call button at any time, wait
for the Genie to answer, and then give the Genie a voice command, such as:
"Call Jim Olsen."
"Record my greeting."
"Play my messages."
For more information about Vocera commands, see Basic Calling on
page 47 and Advanced Commands on page 71.
Welcome to Vocera ··· 19
Getting Started with a T1000 Phone
20 ··· Vocera User Guide
Device Features
The following topics explain the basic features of the Vocera badge and T1000
phone:
• Badge Features on page 23
• T1000 Phone Features on page 35
• Common Features on page 43
Device Features ··· 21
22 ··· Vocera User Guide
Badge Features
The design of the Vocera badge is simple, so you can communicate quickly
and easily and keep your hands free to do other tasks. The information in this
chapter will help you become familiar with the badge features.
Figure 5. Badge features
Badge Features ··· 23
Call Button
Call Button
Press the Call button to begin and end all voice communications, such as
making calls, sending and listening to messages, and recording your name and
greeting. The Call button also has these other uses:
• If the badge power is off, you can press the Call button to turn it on.
• If the Genie asks you a question that requires a yes or no response, you can
press the Call button to answer "yes."
• If you are on a call and you hear a Call Waiting tone, press the Call button to
put the current call on hold and connect to the new call. To disconnect from
the second call and return to the call on hold, press the Call button again.
Hold/DND Button
The Hold/DND button places calls on hold, puts the badge in Do Not Disturb
(DND) mode, and turns the badge power off:
• To hold a call, press the Hold/DND button while the call is in progress. To
release the hold, press the button again.
While a call is on hold, you can press the Call button to summon the Genie.
When the Genie answers, you can call another user, check for new messages,
or issue any other command. Once the command has been carried out and
the operation is finished, the Genie automatically reconnects you with the
person on hold.
• To put the badge in Do Not Disturb mode, press the Hold/DND button when
no call is in progress. Callers are told that you are unavailable, and they
are invited to leave a message, or else their call is forwarded to another
destination if forwarding is active for your badge.
• The Hold/DND button can turn the badge off. Press and hold the Hold/DND
button for at least 5 seconds to turn off the badge power.
A small yellow indicator light on the Hold/DND button blinks when the badge is
in Hold or Do Not Disturb mode.
The Hold/DND button also has these other uses:
• Press the Hold/DND button to cancel a command. For example, if you are
calling someone, leaving a message, or recording your name and you change
your mind, press Hold/DND to cancel the action.
• If the Genie asks you a question that requires a yes or no response, press the
Hold/DND button to answer "no." (To answer "yes," use the Call button.)
24 ··· Vocera User Guide
Microphone and Speaker
Microphone and Speaker
The unidirectional design of the microphone enables it to gather and transmit
speech, yet minimizes the amount of background noise that is picked up.
You can adjust the speaker volume by using the buttons on the left side of the
badge. See Adjusting the Volume on page 31.
Display Screen
The display screen on the back of the badge provides status information and
a menu allowing you to view badge information and customize settings. The
display screen also allows you to view text messages sent by email, the Vocera
User Console, or an application that integrates with the Vocera system, such
as a nurse call system. See The Badge Menus on page 26 for information
about each of the screens in the badge menu.
The B2000 badge features a high-contrast, high-resolution display with an
extensive grey-scale to provide greater readability. This display allows for fonts
that use both upper- and lower-case characters.
Figure 6. Badge display with typical nurse call message
The B2000 badge automatically launches a screen saver when its display
is inactive. The screen saver shows your first name and the first initial of
your last name, along with an icon indicating the remaining battery life. The
badge dismisses this screen saver immediately if the display needs to become
active—for example, if you receive a call or a message.
You can manually interrupt the screen saver and return the badge to its
previous display by using any of the badge buttons:
• Pressing a side button dismisses the screen saver without taking any
additional action.
• Pressing the Call button dismisses the screen saver and also initiates a call.
Badge Features ··· 25
The Badge Menus
• Pressing the DND/Hold button dismisses the screen saver and either places
the badge in DND mode or puts a call on hold.
The Badge Menus
The display on the back of the badge shows a series of menu screens that
comprise the top level of the menu system. To navigate through the menu
system, you use the Up, Select, and Down buttons on the side of the badge:
Figure 7. Badge selection buttons
Use the Select button to choose a displayed item. To return to the main screen
at any time, press and hold the Select button until the badge beeps.
If you press the Up button to scroll through the top-level menu, you see the
following choices: Messages, Font, Volume, Power Off, and Info (the Font menu
is not available on the B1000A badge). If you press the Up button once more,
the display returns to the main screen. Press the Down button to navigate in the
reverse direction.
The following sections describe your badge's display menu choices.
Main Screen
The main screen appears when you turn on the badge. This screen has a status
message area with symbols that show you the wireless network signal strength
and the battery charge level.
Figure 8. Badge main screen
26 ··· Vocera User Guide
Main Screen
In addition, when you have unread text messages, the envelope symbol
appears, and when you have unplayed voice messages, the telephone symbol
appears, as this illustration shows:
Figure 9. Badge screen with message status
The status message area may show one of the following alerts:
Table 1. Status messages
Status Message
Meaning
Name—not blinking
The name of the person who is logged in to the Vocera
system using this badge.
Name—blinking
If someone is trying to call you, this shows you the
name of the person who is calling. If you are already on
a call, this shows the name of the person with whom
you are currently speaking. If you are already on a call
and you hear the Call Waiting tone, this displays the
name of the person who is trying to call you.
If you are in a conference, this shows its name. If you
are receiving a broadcast, this shows the name of the
person making the broadcast.
If you received a message, this shows the name of the
person who sent the message for 15 seconds.
Vocera
Your badge is communicating with the Genie.
Logged out
No one is logged in with this badge.
Searching for Access
Points or Off Network
The badge is out of network range or is not able to
connect with the network. If you are sure you are
within range of your network, contact your system
administrator.
Searching for Server
The badge is within network range, but it is not
communicating with the Vocera Server. See Why does
my device display say "Searching for Server"? on
page 134.
Badge Features ··· 27
Messages
Messages
Your badge can display text messages that were sent from email accounts, the
Vocera User Console, or an application that integrates with the Vocera system,
such as a nurse call system.
Figure 10. Messages icon
When you select Messages, the display shows one subject line for each text
message. A closed envelope symbol next to a subject means you have not
yet read that message; an open envelope means you have already read that
message. See Sending and Receiving Messages on page 59 for more
information.
Font
The Font menu (not available on the B1000A badge) allows you to adjust the
size of the font the badge uses for text messages.
Figure 11. Font icon
See Adjusting the Message Font on page 30 for instructions.
Volume
The Volume control independently adjusts the sound level of the speaker on
your badge and also the sound level of a headset or managed lanyard.
Figure 12. Volume icon
See Adjusting the Volume on page 31 for instructions.
Power Off
Power Off turns off all power to the badge and the badge display to preserve
the battery charge when you are away from the network.
28 ··· Vocera User Guide
Info
Figure 13. Power Off icon
Press the Call button to turn the power on again.
Info
The Info feature gives you information about the badge you are using and how
it is connected to the network.
Figure 14. Info icon
Most of this information is intended to be used by your system administrator for
diagnostic purposes.
The Info menu provides the following information:
• Battery. The battery strength is given in volts (V). The badge operates correctly
when the battery level is 3.5 V or greater.
• Badge MAC. The MAC address is a unique identifier for your badge that the
Vocera server uses as the Badge ID.
• Location. The name of the location or the physical network address of the
access point with which your badge is currently communicating.
• Badge IP. The Internet Protocol (IP) network address of the badge.
• Version. The version of the Vocera Server you are connected to and the
firmware that your badge is using.
• Server IP. The IP network address of the Vocera Server or the active node of
the Vocera Server cluster.
• Cluster. The IP network addresses of the nodes in the Vocera Server cluster, if
one exists.
• AP MAC. The physical ID of the access point to which the badge is currently
connected.
• User. The name of the person who is currently logged in to your network
with this badge.
• Radio. If the badge is connected to the network, displays the message
"Connected" and the channel that the radio is using; otherwise, displays the
message "Powering off."
Badge Features ··· 29
Custom Settings
In the B2000 badge, this screen also displays the signal-to-noise ration (SNR)
of the connection and plays a beep for the built-in survey tool that is used to
configure badges.
In the B1000A badge, this screen displays the proprietary CQ value that is
used to configure badges.
• SSID. The SSID of the access point the badge is connected to.
Custom Settings
The B2000 lets you customize the following badge settings:
• The message font.
See Adjusting the Message Font on page 30.
• The volume.
See Adjusting the Volume on page 31.
The B1000A badge lets you customize the volume only.
Adjusting the Message Font
You can adjust the way that the badge displays text messages. If you receive
a lot of text messages—for example, if your site integrates with a messaging
system such as a Nurse Call System—you may want to choose the display that is
most readable for you.
To adjust the font used by badge messages:
1. Turn the badge over, so you can see the display.
2. Press the Up button until you see the Font icon.
Figure 15. Font icon
3. Press the Select button to choose the Font feature.
The display prompts you to select either all uppercase letters (UPPERCASE
MSG ON) or sentence-style mixed case letters (UPPERCASE MSG OFF).
Figure 16. Font menu
30 ··· Vocera User Guide
Adjusting the Volume
4. If necessary, press the Up or Down buttons to move the highlight, then
press the Select button to set the text message display and return to the
main screen.
Adjusting the Volume
You can adjust the sound level for a headset or managed lanyard and the
sound level for the badge speaker independently. There are two procedures for
adjusting the volume: one for when the badge is idle, and one for when you
are on a call.
To adjust the volume when the badge is idle:
1. Turn the badge over, so you can see the display.
2. Press the Up button until you see the Volume icon.
Figure 17. Volume icon
3. Press the Select button to choose the Volume feature.
The display prompts you to select either the badge speaker volume or the
headset volume.
Figure 18. Volume menu
4. If necessary, press the Up or Down buttons to move the highlight, then
press the Select button to set the volume for the specified device.
For example, if you choose SPEAKER, the badge displays the following:
Figure 19. Speaker volume icon
5. Do either of the following:
• Press the Up button as many times as necessary to increase the volume to
the level you prefer.
• Press the Down button to decrease the volume.
The display changes accordingly.
Badge Features ··· 31
Indicator Lights
Figure 20. Adjusting speaker volume
6. Press the Select button to set the new level and return to the main screen.
To adjust the volume when you are on a call:
Do either of the following:
• Press the Up button as many times as necessary to increase the volume to the
level you prefer.
• Press the Down button to decrease the volume.
The change affects only the listening device in use at the time. That is, if you
are using a headset and you adjust the volume during a call, you change the
volume for the headset only. If a headset is not plugged in, you change the
volume for the badge speaker only.
Indicator Lights
The indicator light on the top of the badge provides message alerts,
out-of-network alerts, and low battery warnings. The color and blink rate of the
indicator light give you the following information:
Table 2. Indicator lights
Color
Blink Rate
Meaning
Green
Slow
Normal operation. No new voice or text messages
Fast
Normal operation and you have unplayed voice
messages or unread text messages
Slow
Your badge is out of range or is not
communicating with the Vocera server. If the
badge is out of range, you will see the message
"Searching for Access Points" on the badge
display. If the badge is within range but is not
connecting to the server, you will see the message
"Searching for Server."
Fast
The battery needs to be recharged.
Solid
There is a system error. Contact your system
administrator for help.
Red
32 ··· Vocera User Guide
Anti-Microbial Protection
Note: The Hold/DND button has a yellow indicator light that blinks to remind
you that a call is on hold or that you have put the badge in Do Not Disturb
mode.
Anti-Microbial Protection
Most exterior surfaces of the B2000 badge incorporate an antimicrobial additive
from BioCote® to inhibit the growth of bacteria, mold, and fungi. This additive
is molded into the badge material, and you cannot wear it off or remove it by
scratching the badge.
A topical solution, also from BioCote, is applied to the buttons and the plastic
display screen of the B2000 badge. The battery compartment, the inner surface
of the battery, and the microphone screen do not incorporate antimicrobial
protection.
The BioCote additive is also molded into the material for all colors of the
protective sleeve except black. See Protective Sleeves on page 33.
Protective Sleeves
The protective sleeve safeguards the badge from everyday wear and tear and
helps to extend its life. You can change batteries, operate buttons, and view the
display screen without removing the sleeve. You must remove the sleeve before
placing the badge in the charger.
Figure 21. Badge protective sleeves
Badge Features ··· 33
Protective Sleeves
The badge protective sleeve is available in a variety of colors. Contact your
Vocera reseller for information.
The antimicrobial BioCote additive is molded into the material for all colors
of the protective sleeve except black. See Anti-Microbial Protection on
page 33.
34 ··· Vocera User Guide
T1000 Phone Features
The Vocera T1000 provides the one-touch, instant communication capability of
a Vocera client in a familiar phone form factor. The information in this chapter
will help you become familiar with the phone features.
Figure 22. T1000 phone features (front)
T1000 Phone Features ··· 35
Keypad
Figure 23. T1000 phone features (back)
Keypad
The T1000 keypad allows you to dial phone numbers, send text messages to
other Vocera users, or navigate interactive voice response (IVR) trees. You can
also use the softkeys or the Navigation key to choose menu commands.
36 ··· Vocera User Guide
Navigation Key
Figure 24. T1000 keypad
Navigation Key
The Navigation key is a small joystick or pointing stick at the center of
the phone that is used to select menu items. Use your thumb to push the
Navigation key up or down to select a menu item. To increase or decrease a
setting (such as volume), use your thumb to push the Navigation key right or
left. To make a selection, press down on the Navigation key.
Left and Right Soft Keys
The left and right soft keys at the top of the keypad are used as the Call and
DND buttons, respectively.
Call Button
Press the Call button to begin and end all voice communications, such as
making calls, sending and listening to messages, and recording your name and
greeting. The Call button also has these other uses:
• If the Genie asks you a question that requires a yes or no response, you can
press the Call button to answer "yes."
• If you are on a call and you hear a Call Waiting tone, press the Call button to
put the current call on hold and connect to the new call. To disconnect from
the second call and return to the call on hold, press the Call button again.
T1000 Phone Features ··· 37
DND Button
DND Button
The DND button places calls on hold and puts the phone in Do Not Disturb
(DND) mode:
• To hold a call, press the DND button while the call is in progress. To release
the hold, press the button again.
While a call is on hold, you can press the Call button to summon the Genie.
When the Genie answers, you can call another user, check for new messages,
or issue any other command. Once the command has been carried out and
the operation is finished, the Genie automatically reconnects you with the
person on hold.
• To put the phone in Do Not Disturb mode, press the DND button when
no call is in progress. Callers are told that you are unavailable, and they
are invited to leave a message, or else their call is forwarded to another
destination if forwarding is active for your phone.
The DND button also has these other uses:
• Press the DND button to cancel a command. For example, if you are calling
someone, leaving a message, or recording your name and you change your
mind, press DND to cancel the action.
• If the Genie asks you a question that requires a yes or no response, press the
DND button to answer "no." (To answer "yes," use the Call button.)
Send Key
Press the Send
key to dial a number that you have typed on the keypad.
If you have not typed a number, pressing the Send key summons the Genie, just
like pressing the Call button.
Power/End Key
To end a call, press the Power/End
key.
The Power/End key also turns the phone on or off. Press and hold the
Power/End key for at least 5 seconds to turn the phone on or off.
Volume Controls
The controls on the left side of the phone control volume, or they can be used
to place a call.
38 ··· Vocera User Guide
Display Screen
To adjust talk volume, press the upper or lower volume control buttons to
increase or decrease volume.
To use the volume controls to place a call, put the phone to your ear, press and
hold a volume control button until you hear the Genie. Then say a command.
Note: You can configure the phone to use the side buttons to place a call
instead of adjust the volume.
Display Screen
The T1000 has a 1.8-inch, high-resolution color LCD screen that provides status
information and a menu allowing you to view device information and customize
settings. The display screen also allows you to view text messages sent by email,
the Vocera User Console, or an application that integrates with the Vocera
system, such as a nurse call system.
By default, the T1000 phone automatically goes into standby mode when it
is inactive for one minute to preserve power. The phone activates the display
immediately if it needs to become active—for example, if you receive a call or a
message.
You can activate the phone display by pressing any of the buttons.
The Phone Menus
When you use the Navigation key to select Menu, the display on the phone
shows a series of menu screens that comprise the top level of the menu system.
To navigate through the menu system, use the Navigation key to move up or
down and make a selection.
The following sections describe your badge's display menu choices.
Messages Menu
Use the Messages menu to play back messages you received.
Lookup Menu
Use the Lookup menu to look up a person or location in the Vocera system. You
can type the first three letters or more of the first name, last name, or place
name.
Info Menu
Use the Info menu to view information about the Version, Network, Battery, or
Radio.
T1000 Phone Features ··· 39
Sound Menu
Sound Menu
Use the Sound menu to adjust talk volume, ring volume, or to set the phone to
vibrate.
Config Menu
Use the Config menu to configure your phone. The Config menu has the
following selections:
• Basic – sets basic phone properties for connecting to the Vocera system.
• Advanced – sets advanced phone properties.
• Restart Radio – restarts the phone's 802.11 radio with the current settings.
• Reset to Defaults – resets phone properties to the default configuration.
• Closed Menus – set whether phone menus are open (the default) or closed.
• Diagnostics – perform phone diagnostics. [NOT SUPPORTED YET]
Polycarbonate Shell
The polycarbonate shell increases the durability of the T1000 phone and
protects it from bumps and scratches. You can charge a phone in the
polycarbonate shell.
Figure 25. Phone polycarbonate shell
Protective Sleeves
The protective sleeve safeguards the phone from everyday wear and tear and
helps to extend its life. You can operate buttons, use the keypad, and view the
display screen without removing the sleeve. You can charge a phone with a
protective sleeve.
40 ··· Vocera User Guide
Anti-Microbial Protection
Figure 26. Phone protective sleeves
The phone protective sleeve is available in black only. Contact your Vocera
reseller for information.
The antimicrobial BioCote additive is molded into the material for the protective
sleeve. See Anti-Microbial Protection on page 41.
Anti-Microbial Protection
A topical solution from BioCote® is applied to the buttons and the plastic
display screen of the T1000 phone to inhibit the growth of bacteria, mold, and
fungi. The battery compartment and the inner surface of the battery do not
incorporate antimicrobial protection.
The BioCote additive is also molded into the material for the protective sleeve.
See Protective Sleeves on page 40.
T1000 Phone Features ··· 41
Anti-Microbial Protection
42 ··· Vocera User Guide
Common Features
This section describes features that are common to the Vocera badge and the
Vocera T1000 phone.
Headset Jack
The headset jack accepts an earphone/microphone-style headset (sold
separately) for times when you want more privacy or when you are working
in a noisy environment. When you attach a headset, the device's microphone
operation is suppressed. The speaker is also suppressed unless you turn on
the Announce through Speaker property. See Using the Announce through
Speaker Commands on page 68.
On a Vocera badge, you can adjust the volume for a headset separately from
the badge speaker volume. See Adjusting the Volume on page 31.
Alert Tones and Notifications
Alert tones are controlled by settings on the Vocera server. Your device may play
any or all of the following alert tones:
Table 3. Device alert tones
Tone
Meaning
On/Off Network Alert
You just moved out of the range of the wireless
network, or you just moved into the range of your
wireless network.
Low Battery Alert
Your battery needs to be recharged.
Text Message Alert
You just received a new text message
Voice Message Alert
You just received a new voice message.
Common Features ··· 43
Alert Tones and Notifications
Your device may play any or all of the following reminders:
Table 4. Device reminders
Reminder
Meaning
Text Message Reminder
Plays a tone every 15 minutes until you read or listen to
a new text message.
Voice Message Reminder
Plays a tone every 15 minutes until you listen to a new
voice message.
DND Reminder
Plays a tone every 15 minutes to remind you that the
badge is in DND mode.
If you are not receiving an alert tone or reminder that you would find useful,
or if you do not want to be notified of any of the above conditions, ask your
system administrator to change the settings for your device. The system
administrator can also set an option to disable all alerts when your device is in
Do Not Disturb mode.
In addition to the alert tones, the B2000 provides a spoken notification
("Searching for Server") if you press the call button when the badge is
connected to the network, but not connected to the Vocera Server.
44 ··· Vocera User Guide
Commands
The following topics describe voice commands you can use on both the Vocera
badge and the T1000 phone:
• Basic Calling on page 47
• Advanced Commands on page 71
Commands ··· 45
46 ··· Vocera User Guide
Basic Calling
Your Vocera badge or phone provides one-touch communication. To begin any
kind of call or to record or play messages, press the Call button to summon the
Vocera Genie. The Genie will answer with a tone, a prompt, or both (depending
on the setting that is active for your device) and will then be ready to accept
your voice commands.
The following sections describe the most-frequently used voice commands, by
category. Tables that summarize the commands follow.
Logging In and Out
Important: If someone is already logged in to your Vocera device when you
receive it, make sure it is you!
If you use a badge or phone while logged in as someone else, people won't be
able to contact you. Take a look at the screen on the phone or on the back of
the badge to make sure it displays your name. If the screen displays another
name, press the Call button and say "Log me out". Then press the Call button
again and log in by saying or spelling your name when the Genie prompts you.
Table 5. Logging in and out
Action
Recommended Voice
Commands (examples in
italics)
Log in
When prompted by the Genie,
say or spell your first and last
name.
Log out
Log me out.
Alternative Forms
Log out.
Note: If voice prints are enabled for your system, the Genie may ask you to say
your name multiple times or ask you to repeat a series of digits.
Basic Calling ··· 47
Recording Names and Greetings
If your organization shares Vocera devices, make sure you log out when you
are finished using your badge or phone. Turning the power off or removing the
battery does not log you out—the Genie remembers you are logged in when
the device gains power again. When you place a phone or a badge and battery
together in the charger, the system may automatically log you out, depending
on a preference set by your administrator.
You can log into the system on only one Vocera device at a time. If you try to
log in with a second badge or phone, the Genie reminds you and asks you to
confirm if you still want to log in. When you say Yes, the system logs in your
new badge and logs out your first Vocera device.
Recording Names and Greetings
To allow your callers to hear your name in your own voice, and to enable callers
to hear a personal greeting when they leave messages, use the following voice
commands to record your name and to record, play, and erase your greeting.
Table 6. Recording names and greetings
Action
Recommended Voice
Commands
Alternative Forms
Record your name
Record name.
Record my name.
Record, play back, or
erase your greeting
Record greeting.
Record my greeting.
Play back greeting.
Play back my greeting.
Erase greeting.
Erase my greeting.
Using the Welcome Tutorial on the Badge
Even if you've had a training session in the use of the badge, you may find it
hard to remember the basics that seemed so simple in the classroom. The Genie
provides a brief and witty welcome tutorial to bring you up to speed in badge
use. The tutorial is easy to use, and it covers enough of the basics to help your
experience with the badge be a positive one.
During the tutorial, the Genie describes how to use the badge, records your
name, and shows you how to make a call. You can end the tutorial at any
time by pressing the Hold/DND button. You can play the tutorial as many
times as you want, or you can return at a later time to the section that records
commands.
48 ··· Vocera User Guide
Placing and Receiving Calls
Table 7. Playing the Welcome tutorial
Action
Recommended Voice
Commands (examples in
italics)
Alternative Forms
Listen to the welcome
tutorial
Play Welcome Tutorial.
Play Welcome.
Note: Although the T1000 phone allows you to play the badge tutorial, the
information is specific to a badge and therefore may not help you learn how to
use the phone.
Placing and Receiving Calls
Placing and receiving calls are the tasks you perform most frequently with a
Vocera device. The rest of this section shows you how to use voice commands
and the buttons on the badge or phone to perform these basic tasks.
Calling Other Users
To begin a call, press the Call button, wait for the Genie to answer, and then tell
the Genie to "Call User's Name." If the person you are calling is already on a
call, a tone will notify him or her that someone else is trying to call.
When you call a user who is not available, the call may be forwarded to another
user or phone number. If no forwarding is set, the Genie tells you that person's
status and asks if you want to leave a message. There are four possible status
messages: not on the network, not logged in, busy on another call, and not
available.
Table 8. Calling other users
Action
Recommended Voice
Commands (examples in
italics)
Alternative Forms
Call a user
Call John Smith.
Find John Smith.
Get me John Smith.
Contact John Smith.
Basic Calling ··· 49
Using Speak or Spell
Using Speak or Spell
The speak or spell feature allows you to contact users, groups, or address book
entries by either speaking or spelling their names in a voice command. Spelling
a name greatly improves speech recognition because you are effectively uttering
many more syllables than when you simply speak a name. In fact, spellings are
so effective that they may work even when they are slightly incorrect, so don't
let past spelling bee experiences scare you away!
In addition to speaking the full name, you can spell either the first name, the
last name, or both names to contact a person. For example, you can use any of
the following commands to place a call to the user or address book entry Jesse
Hart:
• Call Jesse Hart
• Call J-E-S-S-E
• Call H-A-R-T
• Call J-E-S-S-E-H-A-R-T
You must always speak or spell the full name to contact a group, place, or
alternate spoken name. For example, you can use either of the following
commands to place a call to the address book entry Poison Control:
• Call Poison Control
• Call P - O - I - S - O - N - C - O - N - T - R - O - L
A qualifier is an additional name, such as a department or a site, that helps to
identify the party you are trying to contact in a voice command. You can use
either a spelling or a qualifier in a voice command, but you cannot use both.
In addition, you cannot spell the name of the qualifier—only the party you are
trying to contact.
For example, you can contact Maria Blount in the Imaging department by
saying either "Call M - A - R - I - A" or "Call Maria in Imaging". You cannot
use either "Call M - A - R - I - A in Imaging" or "Call Maria in I - M - A - G I - N - G". See Calling with Department Names on page 52 for more
information about using departments.
Note: Make sure you speak with an even pace and say each letter distinctly
when you spell a name. The Genie hears a spelling as a very long word, and you
don't want to trip it up!
50 ··· Vocera User Guide
Calling Inner Circle Members
Calling Inner Circle Members
In Vocera, the inner circle refers to a small set of users, groups, and address
book entries that you are most likely to contact in a voice command. The inner
circle improves speech recognition because you are statistically more likely to
contact that small set of names than you are to contact names outside that set.
For example, the Genie may have trouble distinguishing between the
similar-sounding commands "Call Phil Rains" and "Call Phil Ray." If Phil Rains
is in your inner circle when you issue this Call command, the Genie gives
preference to the "Call Phil Rains" interpretation. Similarly, if Phil Ray is in your
inner circle, the Genie gives preference to the "Call Phil Ray" interpretation.
You can continue to contact most parties outside your inner circle as you usually
do. When you want to contact someone outside your inner circle whose name
sounds similar to someone in your inner circle, you can spell the name, use a
department to qualify it, or use an alternate spoken name.
For example, if you want to contact Levon Crowder, but the similar-sounding
name Lee von Krauder is in your inner circle, you can give preference to
the intended interpretation by spelling the name (Call C-R-O-W-D-E-R) or
referencing a department (Call Levon Crowder in Pediatrics) in the command.
Your system administrator must enable the inner circle feature.
Who is in the Inner Circle?
Your buddies are always included in your inner circle. Your system administrator
may also put some names in your inner circle or specify that all your department
members are automatically included. If you have access to the User Console,
you can explicitly add and remove names yourself.
In addition, your system administrator may set a preference that causes Vocera
to add the names of users, groups, and address book entries to your inner circle
automatically when the Genie recognizes them in a voice command. Vocera
automatically removes these names if you don't use them again within a period
of time determined by your system. You can also manually remove these names
with the User Console, or your system administrator can remove them for you.
For example, suppose you issue the command "Call Amy Wong". The Genie
prompts you to confirm the name, saying something like, "I think you said to
call Amy Wong. Is this correct?" If Amy Wong is already a member of your
inner circle, the Genie connects the call immediately without prompting.
Basic Calling ··· 51
Calling with Department Names
Note: You may hear confirmation prompts frequently when you first start
using your Vocera device, as the people you call are added to your inner circle.
As your inner circle becomes populated, you will hear these prompts less and
less often.
Calling with Department Names
If your system administrator sets up departments, they are a convenient way
to contact other users on the Vocera system. When you use a department in a
voice command, Vocera can:
• Differentiate among users with the same first and last names.
For example, if your site has two users named John Smith, you can issue the
voice command "Call John Smith in Hardware".
• Identify a Vocera user when you know the first name and department, but
not the last name, of other people at your site.
For example, you can issue the voice command "Call Sue in Hardware".
Table 9. Calling with department names
Action
Recommended Voice
Commands (examples in
italics)
Alternative Forms
Call a user with a
department name
Call John Smith in Hardware.
Find John Smith in
Hardware.
Get meJohn Smith in
Hardware.
ContactJohn Smith in
Hardware.
Call a user with first
name and department
Call Sue in Hardware.
Find Sue in Hardware.
Get me Sue in
Hardware.
Contact Sue in
Hardware.
Calling a Group Member
The system administrator may create groups of Vocera users and provide a
list of groups for you to use in commands. When you call a group, you are
actually calling an available member of that group, not everyone in the group.
The Vocera server determines which member to try first, based on the ordering
method the system administrator or group manager chooses.
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Training the Genie
To call a member of a group
1. Press the Call button.
2. Wait for the Genie to answer.
3. Tell the Genie to "Call the Group's name."
The Vocera server searches for an available member of the group. If no one
in the group is available, you will either be prompted to leave a message
(which will be sent to all members of the group) or your call will be forwarded,
depending on the way the system administrator or group manager has set up
the group.
Table 10. Calling a group member
Action
Recommended Voice
Commands (examples in
italics)
Alternative Forms
Call a group member
Call Tech Support.
Find Tech Support.
Get me Tech Support.
Contact Tech Support.
Training the Genie
If the Genie has difficulty understanding your speech, don't get frustrated—you
can train the Genie to recognize the way you say names and commands. The
Genie can learn the names of people, groups, and locations as well as most
commands. You can also train the Genie to recognize a nickname, if that is the
way you always call a person you know.
When you train the Genie to learn a name, you are prompted to spell the
name. If you change your mind, you can use the "Unlearn a name" command
to delete it. The Genie will prompt you for the necessary information.
To train the Genie to learn a name:
1. Press the Call button, wait for the Genie to answer, and then say "Learn
name." You can also say "Learn group name" or "Learn location name" to
train the Genie for other names.
2. When prompted, spell either the first or last name of the individual. The
Genie prompts you to spell the group or location for other types of names.
If more than one person, group, or location has the name that you spell, the
Genie speaks each name, asking you to identify the one you want.
3. When prompted, say the name or nickname the way you always do.
Basic Calling ··· 53
Training the Genie
The Genie asks you to repeat the name several times, then tells you, "OK,
I've learned the name".
When you train the Genie to learn the way you say commands, the Genie
prompts you to record a short list of the most common commands, as well as
keywords such as Yes, No, and the numbers zero through nine. You can press
the Call button to skip through commands in the list, or you can quit at any
time by pressing the Hold/DND button. When you quit, the Genie remembers
the commands it has already learned, and it gives you the option to skip these
commands if you continue some other time.
To train the Genie to learn commands:
1. Press the Call button, wait for the Genie to answer, and then say "Learn
commands."
The Genie reminds you that it will take a few minutes to learn commands,
and then it prompts you to speak the first command.
2. Do either of the following:
• Say the name of the command the way you always do.
The Genie asks you to repeat the command several times, then prompts
you to speak the next command.
• Press the Call button.
The Genie skips that command and prompts you to speak the next
command.
3. Continue through the list by saying each command to train the Genie or
skipping it with the Call button.
4. Quit at any time by pressing the Hold/DND button.
The Genie tells you it is quitting and remembers the commands it has
learned.
If you use Learn Commands again at a later time, the Genie can automatically
skip commands it has already learned. The Genie also lets you manually
skip through the command list so you can re-record specific commands. For
example, if the Genie didn't learn certain commands properly during a previous
training session, you can rerecord just those specific commands.
To train the Genie again:
1. Press the Call button, wait for the Genie to answer, and then say "Learn
commands."
54 ··· Vocera User Guide
Training the Genie
2. When the Genie asks if you want to skip over the commands it has already
learned, do either of the following:
• Say "Yes" to have the Genie automatically skip commands you have
recorded.
The Genie prompts you to record only commands it has not already
learned.
• Say "No" so you can manually skip commands or record all of them
again.
The Genie prompts you to record each command, starting at the
beginning of the list.
3. Use the Call button to skip through the list, recording or re-recording
commands where you wish.
If you skip a command you have already recorded, it is not erased.
4. Quit at any time by pressing the Hold/DND button.
The Genie tells you it is quitting and remembers the commands it has
learned.
A second command trains the Genie to recognize the way you say some of the
less common commands. When you tell the Genie to "Learn more commands",
the Genie prompts you to record additional commands that are not used as
frequently as those in the first set. You can skip through these commands and
re-record them at will as you can with the first set of commands.
The following table lists all the commands you can use to train the Genie:
Table 11. Training the Genie
Action
Recommended Voice
Commands
Alternative Forms
Train the Genie to
recognize the way you
say a name
Learn name.
Learn a name.
Learn group name.
Learn a group name.
Learn location name.
Learn a location name.
Delete a learned name
Unlearn name.
Unlearn a name.
Unlearn group name.
Unlearn a group name.
Unlearn location name.
Unlearn a location
name.
Basic Calling ··· 55
Answering a Call
Action
Recommended Voice
Commands
Train the Genie to
recognize the way
you say common
commands
Learn commands.
Train the Genie to
recognize the way you
say other commands
Learn more commands.
Delete all your learned
commands
Unlearn commands.
Alternative Forms
Answering a Call
When someone calls your Vocera device, you will hear a tone, and the Genie
may ask if you want to talk to the caller. The ring tones for a badge and a
phone are different.
To accept a call on a badge:
Do either of the following:
• Answer Yes.
• Press the Call button.
To accept a call on a T1000 phone:
When you hear the phone ring, do either of the following:
• Press the Call button, put the phone up to your hear, and then answer Yes to
the Genie prompt to accept the call.
• Put the phone up to your hear, press and hold the side button until you hear
the Genie prompt, and then answer Yes to accept the call.
To reject a call on a badge:
Do either of the following:
• Answer No.
• Press the Hold/DND button.
To reject a call on a phone:
When you hear the phone ring, do either of the following:
• Press the Call button, put the phone up to your hear, and then answer No to
the Genie prompt to reject the call.
56 ··· Vocera User Guide
Ending a Call
• Put the phone up to your hear, press and hold the side button until you hear
the Genie prompt, and then answer No to reject the call.
When you reject a call, the caller will be prompted to leave a message or
forwarded to a destination you have chosen. See Forwarding Your Calls on
page 80.
If Auto Answer for Incoming Calls is enabled for your Vocera device, all of
your calls will be connected immediately, without any action on your part. See
Using the Auto Answer Commands on page 68.
Note: Calls will not be put through if you told the Genie to block calls or you
put your badge or phone in Do Not Disturb mode. (See Using Do Not Disturb
on page 58 and Blocking and Accepting Calls on page 87 .)
Ending a Call
Either party can end a call.
To end a call:
• Press the Call button.
If the other party ends the call, you will be disconnected automatically.
Using Buttons to Answer "Yes" or "No"
When a Genie prompt requires a "yes" or "no" answer (for example, to
confirm that you want to send a message), you can say your response or you
can press a button to respond.
To answer Yes:
• Press the Call button.
To answer No:
• Press the Hold/DND button.
Call Waiting
If you hear a call-waiting tone during a call, it means that someone is trying to
call you. The name of the person calling you will flash on your badge or phone
display.
To accept a waiting call:
1. Press the Call button.
Vocera puts the first call on hold and connects the second call.
Basic Calling ··· 57
Putting a Caller on Hold and Releasing the Hold
2. When you are done speaking, press the Call button again.
Vocera ends the second call and returns to the original call.
To refuse a waiting call:
Do either of the following:
• Press the Hold/DND button.
• Ignore it.
If possible, use the DND button to refuse the call and cancel the call waiting
tone immediately.
Vocera treats the second call as an unanswered call. The caller is either
prompted to leave a message or forwarded to a destination you have chosen.
See Forwarding Your Calls on page 80.
Putting a Caller on Hold and Releasing the Hold
When a call is on hold, you can press the Call button, and then call another
badge or phone, send a message, or give the Genie any other authorized
command when the Genie answers.
To put a call on hold:
• Press the Hold/DND button on the top of the badge or the DND button on
the phone keypad.
On a badge, the indicator light on the Hold/DND button blinks. On a phone,
the DND icon appears at the top of the screen.
To reconnect to a call on hold:
• Press the Hold/DND button again.
The indicator light stops blinking.
Using Do Not Disturb
There may be times when it is inconvenient for you to receive calls and message
notifications from the Genie (when you are attending a meeting, for example).
The best way to block calls temporarily is to press the Hold/DND button. When
you are ready to resume accepting calls, press the Hold/DND button again.
On a badge, a light at the top of your badge flashes yellow to remind you that
you are in Do Not Disturb (DND) mode. Also, your badge or phone will beep
every 15 minutes to remind you, unless your system administrator turns off this
setting.
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Sending and Receiving Messages
When you put the badge or phone in DND mode, some calls may still be put
through. VIP buddies or a person with VIP status can optionally interrupt DND
mode, and an urgent call is always connected.
The Genie tells VIP buddies and callers who have VIP Status that you are not
accepting calls right now, and asks them "Do you want me to break through?"
If they confirm, the Genie calls your Vocera device. (VIP Status is a permission
granted by the system administrator.)
Urgent calls and urgent broadcasts always break into DND mode — you do not
get the opportunity to reject them. The system administrator must grant a user
permission to make urgent calls and broadcasts.
To block calls using voice commands, see Blocking and Accepting Calls on
page 87.
Sending and Receiving Messages
The following topics describe how to send messages from your badge or
phone:
• Sending a Voice Message on page 60
• Sending a Voice Email on page 61
The following topics describe how to receive messages on your badge or
phone:
• Listening to Messages on page 62
• Reading Messages on page 65
Note: You cannot use a Vocera badge to send text messages, but you can
send text messages from a T1000 phone. However, both Vocera badges and
T1000 phones can receive text messages sent from a T1000 phone, the Vocera
User Console, or any email program. See Sending Text Messages to Vocera
Devices on page 103.
The voice and text messages that you receive are stored on the Vocera server.
When you play your messages, you can issue voice commands to save or erase
each message or to skip to the next or previous message to be played. Similarly,
when you read your messages, you can use menu commands to save, erase,
and navigate.
Vocera automatically erases all messages that you do not save—even if you
have not read or played them—after storing them for a certain number of days.
The Vocera administrator sets the amount of time that you can store messages
without saving them.
Basic Calling ··· 59
Sending a Voice Message
You can use the Save voice command or the SAVE MSG menu command to
prevent Vocera from automatically erasing a message. The saved message then
stays on the Vocera server until you explicitly tell the Genie to erase it. See the
following topics for more information:
• Commands You Can Use During Message Play on page 64
• Reading Messages on page 65
The Vocera server can store up to 20 text messages at a time, and you can save
up to 10 of these messages. Messages that you do not specifically save are
deleted as needed to make way for new messages, even if you did not read the
older messages.
Each time you log in, your messages are downloaded from the server to the
memory of your device, so you can read your text messages even when you
are out of range of the wireless network. When you log off, text messages are
erased from memory, but they remain on the server.
Sending a Voice Message
You can send voice messages to individual users, or you can send messages to
all members of a group simultaneously. You can also specify that the message
is urgent. By default, the maximum length of each message is one minute,
although your system administrator can set it as high as three minutes.
If you send another user an urgent message, it is played back before standard
messages, regardless of the order in which messages are received.
Note: Do not confuse an urgent voice message with urgent calls, broadcasts,
three-way conference calls, and invitations. An urgent message is played
back before other messages, but it does not interrupt a recipient. See Issuing
Urgent Commands on page 83.
The following table shows the commands for recording voice messages:
Table 12. Recording voice messages
60 ··· Vocera User Guide
Action
Recommended Voice
Commands (examples in
italics)
Alternative Forms
Send a message to a
user
Record a message for John
Smith.
Send a message to John
Smith.
Send a message to the
members of a group
Record a message for Tech
Support.
Send a message to Tech
Support.
Sending a Voice Email
Action
Recommended Voice
Commands (examples in
italics)
Alternative Forms
Send an urgent
message to a user
Record an urgent message for
John Smith.
Send an urgent
message to John Smith.
Send an urgent
message to the
members of a group
Record an urgent message for
Tech Support.
Send an urgent
message to Tech
Support.
Sending a Voice Email
You can also send a voice message from your badge or phone to the email
address of any badge user, group, outside buddy, or address book entry. Vocera
sends your message as a .WAV sound file that is attached to a generic text
email message. The recipient can play the message by using Windows Media
Player or any other Windows utility that can play .WAV files.
For example, suppose you want to use your Vocera device to send a message
to a travelling colleague who is reachable only by email. You can send a voice
email to your colleague. His or her email reply automatically appears on your
badge as soon as it is received.
The following table shows you the commands for sending a voice message
from a Vocera device to an email address:
Table 13. Sending a voice email
Action
Recommended Voice
Commands (examples in
italics)
Alternative Forms
Send a voice email
message to a user,
group, outside buddy,
or address book entry
Send an email message to John
Smith.
Record an email
message for John Smith.
Leave an email message
for John Smith.
When you send a voice email message to a user, outside buddy, or address book
entry, the message is sent to the address stored for that person on the Vocera
server. If you send the email to a group, the message is sent to all members of
the group.
Basic Calling ··· 61
Listening to Messages
Note: If you attempt to send a message to a user who does not have an email
address, the Genie notifies you and cancels the message. If you attempt to
send a message to a group, and a group member does not have an email
address, the Genie notifies you and asks if you want to send the message to the
members who have email addresses.
Listening to Messages
You can use the badge or phone to listen to either voice or text messages.
When you play a voice message, you hear the recorded voice of the person who
sent it. When you play a text message, Vocera uses text-to-speech generation to
speak the message for you.
Vocera uses the following default settings for message playback:
• The order in which messages are played is the opposite of the order in which
they are received (most recent message first).
The badge or phone plays urgent messages before standard messages,
regardless of the order in which messages are received.
• The date and time of the message are not announced.
You can change these default settings in the Announcements tab of the
User Console. If you do not have access to the User Console, your system
administrator can change these settings for you.
If you do not speak the modifying words "voice" and "text" when you play or
delete messages, the Genie assumes you are working with voice messages. Use
the following commands to work with voice messages:
Table 14. Working with voice messages
Action
Recommended Voice
Commands (examples in
italics)
Alternative Forms
Play new (unplayed)
voice messages
Play messages.
Play voice messages.
Play my messages.
Play messages from John
Smith.
Play voice messages
from John Smith.
Play my messages from
John Smith.
62 ··· Vocera User Guide
Listening to Messages
Action
Recommended Voice
Commands (examples in
italics)
Alternative Forms
Play messages from Marketing.
Play voice messages
from Marketing.
Play my messages from
Marketing.
Play old (previously
played) voice messages
Play old messages.
Play old voice messages.
Play my old messages.
Play old messages from John
Smith.
Play old voice messages
from John Smith.
Play my old messages
from John Smith.
Play old messages from
Marketing.
Play old voice messages
from Marketing.
Play my old messages
from Marketing.
Delete voice messages
Delete all messages.
Delete all voice
messages.
Erase all messages.
Erase all voice
messages.
Delete all messages from John
Smith.
Delete all voice
messages from John
Smith.
Erase all messages from
John Smith.
Erase all voice messages
from John Smith.
You must speak the modifying word "text" when you issue commands to play
or delete text messages. You can use the following commands to work with any
type of text messages, regardless of whether they were sent through the User
Console or through email:
Basic Calling ··· 63
Listening to Messages
Table 15. Working with text messages
Action
Recommended Voice
Commands (examples in
italics)
Alternative Forms
Play new (unplayed)
text messages
Play text messages.
Play my text messages.
Play old (previously
played) text messages
Play old text messages.
Play my old text
messages.
Delete text messages
Delete all text messages
Erase all text messages.
You can also use the "from" modifier to play or delete text messages sent from
the User Console, as shown in the following table:
Table 16. Using the "from" modifier to play or delete text messages
Action
Recommended Voice
Commands (examples in
italics)
Alternative Forms
Play new (unplayed)
text messages sent
through the User
Console
Play text messages from John
Smith.
Play my text messages
from John Smith.
Play old (unplayed) text
messages sent through
the User Console
Play old text messages from
John Smith.
Play my old text
messages from John
Smith.
Delete text messages
sent through the User
Console
Delete all text messages from
John Smith.
Erase all text messages
from John Smith.
Commands You Can Use During Message Play
The following table shows the commands you can use during message
playback. In each case, you press the Call button while the message is being
played and say the command. You can end message play altogether by pressing
the Hold/DND button, or by pressing the Call button twice.
64 ··· Vocera User Guide
Reading Messages
Table 17. Commands during message playback
Action
Recommended Voice
Commands
Alternative Forms
Delete the message
you just played or
are in the process of
playing
Delete.
Erase.
Save the message you
just played or are in the
process of playing
Save.
Archive.
Play the next message
Next.
Skip.
Replay the current
message
Repeat.
Get the time the
message was received
Time stamp.
Time.
Get the date the
message was received
Date stamp.
Date.
Cancel message play
Cancel.
Goodbye.
Reading Messages
You can read two kinds of text messages on the display of your Vocera device:
• Email messages. People inside and outside the Vocera system can send
these text messages to your badge or phone from their email programs. See
Sending Text Messages to Vocera Devices on page 103.
• User Console messages. Users can send these text messages from the Vocera
User Console. See The User Console on page 115.
To read text messages on the badge display:
1. Hold the badge so that the display screen is visible.
2. Press the Up button or the Select button once to see the Messages icon:
Figure 27. Messages icon
3. Press the Select button to display a list of message subjects, one subject per
line. The newest messages are listed first.
Basic Calling ··· 65
Reading Messages
If the message was sent from an email account, the subject line displays the
first 12 or 13 characters of the message.
4. Use the Up and Down buttons to scroll through the list of messages until
you see the message you want to read.
5. Press the Select button to view the selected message.
The badge displays the body of the message, the sender's name or email
address, and the date and time the message was received by the Vocera
server. Use the Up and Down buttons to scroll through the message, if
necessary.
Note: There is a 115-character limit for all text messages. The Vocera
User Console prevents a sender from creating messages longer than 115
characters, but there is no way to enforce this limit for email messages. If
a text message appears to be incomplete, someone may have sent you an
email message longer than 115 characters.
6. When you finish reading the message, press the Select button to see this
menu of message options:
• PLAY uses text-to-speech generation to speak the message for you.
• TO NEXT MSG skips to the next message in the list.
• DELETE MSG erases the message from the badge memory and from the
Vocera server.
• SAVE MSG saves the message and prevents it from being automatically
deleted. You are limited to 20 text messages at a time, and you can save
up to 10 of these messages.
• BACK TO LIST returns to the list of text messages, where you can select
another message.
• EXIT MENU returns to the main screen.
Note: You can discontinue reading messages and return to the main
screen at any time by pressing and holding the Select button until the
badge beeps.
To read text messages on the phone display:
1. Use the Navigation key to select Menu > Messages.
If you have messages, they are displayed one subject per line. The newest
messages are listed first.
If the message was sent from an email account, the subject line displays the
first 12 or 13 characters of the message.
66 ··· Vocera User Guide
Reading Messages
2. Use the Navigation key to scroll through the list of messages until you see
the message you want to read, and then select it by pressing the Navigation
key.
The badge displays the body of the message, the sender's name or email
address, and the date and time the message was received by the Vocera
server.
Note: There is a 115-character limit for all text messages. The Vocera
User Console prevents a sender from creating messages longer than 115
characters, but there is no way to enforce this limit for email messages. If
a text message appears to be incomplete, someone may have sent you an
email message longer than 115 characters.
3. When you finish reading the message, press the Menu button to see this
menu of message options:
• PLAY uses text-to-speech generation to speak the message for you.
• TO NEXT MSG skips to the next message in the list.
• DELETE MSG erases the message from the badge memory and from the
Vocera server.
• SAVE MSG saves the message and prevents it from being automatically
deleted. You are limited to 20 text messages at a time, and you can save
up to 10 of these messages.
• BACK TO LIST returns to the list of text messages, where you can select
another message.
• EXIT MENU returns to the main screen.
Note: You can discontinue reading messages and return to the main
screen at any time by pressing and holding the Select button until the
badge beeps.
By default, the Messages section of your badge or phone lists the most recent
text message first. If you do not change this default, you can use the Select
button on the badge or the Navigation key on the phone to read the most
recent text message quickly.
To read the most recent text message quickly on a badge:
• Press the Select button three times.
Basic Calling ··· 67
Using Voice Commands to Set Device Properties
Using Voice Commands to Set Device Properties
A few voice commands let you set properties that control the behavior of your
Vocera device. The system administrator sets default values for these properties.
You can change them through the User Console or by using voice commands.
Using the Auto Answer Commands
The Auto Answer property lets you specify whether the badge or phone
automatically answers incoming calls or whether it asks if you can take a call
before connecting it.
• If Auto Answer is turned on, the badge or phone automatically connects all
incoming calls immediately, without asking if you want to take the call. If all
calls need to be connected quickly, you can enable this feature.
• If Auto Answer is turned off, the badge or phone prompts you by asking,
"Can you take a call from Hans Dressler?" before connecting an incoming
call.
Use the following commands to control the Auto Answer property:
Table 18. Using Auto Answer commands
Action
Recommended Voice
Commands (Examples in
Italics)
Connect incoming calls
immediately
Turn auto answer on.
Ask before connecting
incoming calls
Turn auto answer off.
Alternative Forms
Using the Announce through Speaker Commands
When you use a headset (or badge with a managed lanyard), the badge or
phone automatically plays all audio through it by default. Consequently, if you
don't wear your headset all the time, you may not hear an incoming call or
message announcement, and you may not know that someone is trying to
contact you.
The Announce through Speaker property lets you customize that behavior:
68 ··· Vocera User Guide
Using the Announce through Speaker Commands
• When the Announce Through Speaker property is enabled, the B2000
provides call or message announcements through both the badge speaker
and the headset. These dual announcements ensure that you will always be
notified of an incoming call, even if your headset is temporarily off. After
accepting the call, the audio is through the headset only.
When you enable this property for the B1000A badge, incoming call and
message announcements are played through only the speaker when a
headset is plugged in. After accepting the call, the audio is through the
headset only.
• If Announce through Speaker is turned off, either type of badge or a phone
plays both the announcement as well as the call or message through the
headset.
If you turn on Announce through Speaker, you can leave your headset plugged
in, and simply put it on to communicate after you hear the announcement.
When your headset is not plugged in, all calls, messages, and announcements
play through the speaker, as usual, regardless of the Announce through Speaker
setting.
Note: If you turn on Announce through Speaker for a B1000A badge and
you are wearing your headset when a call comes in, you may not hear the
announcement in a noisy environment (because it plays through the speaker);
however, you will still hear the call or message through the headset.
Use the following commands to control the Announce through Speaker
property:
Table 19. Announce through Speaker commands
Action
Recommended Voice
Commands (Examples in
Italics)
Play announcements
through badge speaker
when headset plugged
in
Turn announce through
speaker on.
Play announcements
through headset when
headset plugged in
Turn announce through
speaker off.
Alternative Forms
Basic Calling ··· 69
Using the Announce through Speaker Commands
70 ··· Vocera User Guide
Advanced Commands
Some commands require special Vocera permissions or are a little more complex
than the commands described in Basic Calling on page 47. This chapter
describes these commands.
The commands are grouped by category. When a command requires special
permission, it is marked by an asterisk (*) in the description. Your system
administrator enables or disables permissions for each user. If you do not have
permission to use a command that requires one, the Genie will tell you.
Calling Telephone Numbers
If the Vocera Telephony Solution Software is installed on your system, you can
ask the Genie to call telephone numbers. Separate permissions are required to
make calls to in-house extensions, local numbers, and long-distance numbers.
The following commands are available:
Table 20. Calling telephone numbers
Action
Recommended Voice
Commands (Examples in
Italics)
Call an extension *
Dial extension 5120.
Transfer a call to a desk
extension *
Transfer to extension 5120.
Call a local or long
distance telephone
number *
Dial an outside number.
Alternative Forms
Call an outside number.
Note: In version 3.0 and later, you cannot use "Get me an outside line" as an
alternate form of "Dial an outside number". This alternate command has been
removed because it interferes with the "Get me John Smith" command.
Advanced Commands ··· 71
Calling an Address Book Entry or Buddy
Use the same command to make local and long distance calls. When the Genie
prompts you for the number, say both the area code and the phone number,
even when calling a local number. If the area code you say matches the local
area code or toll-free area codes set up by your system administrator, the call
will be considered local.
You cannot place an international call by speaking a series of digits. However,
you can specify an international number for a buddy or an address book entry,
then use the corresponding name in a voice command. For example, if you
specify an international phone number for an address book entry named
German Office, you could place a call by saying, "Call German Office."
The Genie understands numbers, including variations of a number. For example,
"Dial extension four one zero zero," "Dial extension four one oh oh," or "Dial
extension forty one hundred" are all recognized as commands to dial 4100.
The Genie also recognizes "double", "triple", "treble", and "naught". The
Genie does not let you say alphabetical characters in a dialing command, such
as "1–800–VOC–ERA1".
Calling an Address Book Entry or Buddy
The Vocera system provides an address book for the names and phone numbers
of people who are not Vocera users. Your system administrator sets up and
maintains this address book, but all users can access the names of people and
places it contains from their Vocera devices.
For example, if Vocera users frequently need to contact local businesses, your
Vocera administrator can enter the business names and phone numbers in the
address book. Then, getting a price quotation from Northwestern Hardware can
be as simple as using a badge or phone to say "Call Northwestern."
If you have access to the User Console, you can also set up a private address
book of Outside Buddies. Your buddy list contains the names, nicknames, and
contact information for friends who are not Vocera users. For example, if you
set up My Mom as an outside buddy, you can say, "Call My Mom" to dial her
phone number. See the Vocera User Console Guide for complete information
about setting up buddies.
Vocera requires you to have separate permissions to call toll and toll-free phone
numbers. You need one or both of these permissions to contact names in your
private address book. You do not need any special permissions to contact a
person or place in the system address book.
In addition to the Call command, you can use address book entries and buddies
in the following voice commands:
72 ··· Vocera User Guide
Sending and Receiving Numeric Pages
• Conference. See Placing a Three-Way Conference Call on page 81.
• Invite. See Placing a Three-Way Conference Call on page 81.
• Send Voice Email. See Sending a Voice Email on page 61.
Table 21. Calling an Address Book entry or buddy
Action
Recommended Voice
Commands (examples in
italics)
Alternative Forms
Call an address book
entry *
Call Poison Control.
Find Poison Control.
Get me Poison Control.
Contact Poison Control.
Call an outside
buddy *
Call My Mom.
Find My Mom.
Get me My Mom.
Contact My Mom.
Sending and Receiving Numeric Pages
If the Vocera Telephony Solution Software is installed on your system, you can
use a voice command to send a numeric page. Vocera sends the recipient's
pager a call-back number that allows that person to return a call directly to your
Vocera device. .
You can send a page to anyone in the Vocera system by using his or her name.
For example, if Dr. Randolph is a Vocera user, buddy, or person in the address
book, you can speak the command "Page Dr. Randolph" to send a numeric
page.
Additional voice commands let you use a Vocera device to send a numeric page
to any arbitrary number. If you dial full 7- or 10-digit numbers to send a page
in your environment, issue the command, "Page an outside number." When
the Genie prompts you for the number of the pager, say the area code and the
phone number, even when calling a local number. If the area code matches your
local area code or a toll-free area code set up by your system administrator, the
call will be considered local.
Some environments provide a paging service that allows employees to send
internal pages using only a few digits, similar to the way they call internal
extensions. Vocera lets you send pages to these numbers directly. For example,
to send a page to the internal number 3964, you speak the command "Page
number 3964".
Advanced Commands ··· 73
Sending and Receiving Numeric Pages
The Genie understands common variations of numbers. For example, "four one
zero zero," "four one oh oh," and "forty one hundred" are all recognized as
acceptable variations of 4100. The Genie does not recognize commands to dial
letters (for example, 1 # 800 # VOC # ERA1).
The following table summarizes the voice commands you use to send a numeric
page:
Table 22. Sending a page
Action
Recommended Voice
Commands (Examples in
Italics)
Alternative Forms
Send a page to a
person or group in the
Vocera system
Page Tom Mailer.
Send a page to Tom
Mailer.
Send a page to an
outside number
Page an outside number.
Send a page to an
internal number
Page number 3964.
Page Tech Support.
Send a page to Tech
Support.
When you send someone a page, Vocera dials the pager number, pauses briefly,
and then passes the pager the telephone number of the Vocera system as well
as your desk extension. The pager displays the Vocera system number and the
desk extension.
The person who is paged returns the call by dialing the Vocera system number,
and then entering your desk extension at the system's Genie prompt. Vocera
then automatically connects the return call directly to your Vocera device, not to
your desk extension.
Note: In an environment where you do not have a desk extension, such as
a hospital or retail store, the Vocera administrator assigns you an arbitrary
extension to enable the callback feature. You do not have to learn this number
or use it in any way; it is for internal purposes only.
Vocera requires you to have separate permissions to call toll and toll-free phone
numbers. You need one or both of these permissions to send a page to names
in your buddy list. You do not need any special permissions to page a Vocera
user or a person in the system address book.
74 ··· Vocera User Guide
Redialing Phone Numbers
You also need permission to have a pager number. If you have a pager number,
use the following voice commands to specify whether you want Vocera users to
be able to send you pages:
Table 23. Enabling and disabling pages
Action
Recommended Voice
Commands (Examples in
Italics)
Allow Vocera users
to send you numeric
pages *
Enable pages.
Stop receiving numeric
pages from Vocera
users *
Disable pages.
Alternative Forms
In addition to using the voice commands to send pages, the Genie may ask if
you want to send a page to someone who is unavailable. For example, when
you call a user who is not on the system, and that person has a pager number,
the Genie asks you if you want to send that person a page. If you say no, the
Genie then asks if you want to leave a message.
Redialing Phone Numbers
Your Vocera device can redial the last phone number it called as a result of any
of the following actions:
• Calling an extension or outside phone number
• Transferring a call from a Vocera device to an extension
• Sending a numeric page
Use the following voice command to redial a phone number:
Table 24. Redialing a phone number
Action
Recommended Voice
Commands (Examples in
Italics)
Redial the last phone
number you called
Redial number.
Alternative Forms
Advanced Commands ··· 75
Using Instant Conferences
Redialing can save you time when you have to call the same number
successively. For example, the first time you call a long distance number
you must issue the command "Dial an outside number", then state the full
telephone number that you want to call. If you want to call that same number
again, and you have not made other phone calls since then, you can simply
issue the command, "Redial number".
Using Instant Conferences
In some situations, even the short amount of time required to place a call with
a Vocera device is too long to wait. For example, employees in a retail store may
have a goal of just a few seconds to respond to a customer's query. Similarly,
some hospital employees may have an ongoing need for extremely urgent
communication.
Using the conference feature gives your badge the push-to-talk quickness
and convenience of a walkie-talkie, while retaining all the flexibility and
power of the Vocera system. In Vocera, a conference is not a place for idle
conversation—it is a special device state that lets you speak with other users
instantly.
Joining and Leaving a Conference
The Join command places you in a conference. Once you are there, you
simply press and hold the Call button to speak to everyone else in the
conference—you don't have to wait for call setup, speech recognition, or Genie
interactions. Everyone in a conference can hear you, anyone in a conference
can reply as soon as you release the Call button, and everyone hears the reply
immediately.
Every group has a conference associated with it. For example, if your site has
set up groups called Managers and Cashiers, you automatically have access to
conferences with those names. You do not need to be a group member to use
its conference; however, your system administrator does need to grant you the
Conference permission.
To join or leave a conference, use the Join or Leave commands with the name
of the conference; for example:
"Join the conference for Managers"
"Leave the conference for Cashiers"
76 ··· Vocera User Guide
Using the Vocera Badge or Phone in a Conference
The Genie speaks a confirmation when you join or leave a conference. In
addition, the Genie announces how many other users are in the conference
when you join.
You cannot be in more than one conference at the same time. If you use the
Join command when you are already in a conference, Vocera automatically
takes you out of the first conference and places you in the second one.
Using the Vocera Badge or Phone in a Conference
While you are in a conference with a Vocera badge or phone, you still have
access to every other Vocera function. That is, you can place and receive calls,
send and listen to messages, and perform every other task you are accustomed
to using the badge or phone for.
If you are in a conference, you can press the Call button to hear the Genie
prompt, then issue a command like you usually do. If you press and hold
the Call button, however, you initiate a conversation with everyone in the
conference.
Summoning the Genie takes precedence over a conversation in a conference.
That is, you can interrupt an active conversation in a conference by pressing the
Call button to issue a command. Similarly, any incoming calls are also routed to
your Vocera device, interrupting an active conference.
The Do Not Disturb state is also effective in a conference. If your Vocera device
is in Do Not Disturb mode, you are not interrupted when someone begins a
conversation in a conference. However, you cannot use the Hold/DND button
to cancel an active conference. Only pressing the Call button to summon the
Genie can cancel an active conference.
Call blocking is not effective in a conference. If you are blocking calls from
someone who is in a conference with you, you will still hear that person during
a conference, although your Vocera device continues to block that person's
direct calls.
Because waiting in a conference does not consume additional power — and
you have access to all other Vocera commands — you can stay in a conference
as long as you want. In many situations, you may want to be in a conference
the entire time you are using your badge or phone.
Summary of Conference Commands
Use the following commands to communicate in a conference:
Advanced Commands ··· 77
Broadcasting to a Group
Table 25. Conference commands
Action
Recommended Voice Commands (examples in
italics)
Join a conference *
Join conference for Intensive Care .
Leave a conference *
Leave conference for Intensive Care .
Start conferencing or
reply (when you are in a
conference)
1. Press and hold the Call button.
• If it is OK to talk, you hear a beep. Other users
also hear a beep to indicate that an instant
conference is starting.
• If somebody else in the conference has already
started to speak, you hear a chirp.
2. Begin speaking.
Everyone in the conference hears you immediately.
3. When finished, release the Call button.
Everyone in the conference hears a chirp, letting
them know they can now reply.
Find out what conference
you are in
What conference am I in?
Find out who is in your
conference
Who is in my conference?
Find out who is in any
conference
Who is in the conference for Intensive Care?
Broadcasting to a Group
The broadcast feature lets you quickly make an announcement to an entire
group. Broadcasting is different than calling a group:
• Broadcasting simultaneously contacts everyone in a group who is online
and available. A broadcast is not recorded for members who are offline or
unavailable.
• Calling a group connects you to the first available member in a group.
Recipients of a broadcast may cancel it by pressing the Hold/DND button during
the broadcast. Recipients may also respond to everyone in the broadcast group
by pressing and holding the Call button before the broadcast ends.
The following table summarizes the commands you use to communicate in a
broadcast:
78 ··· Vocera User Guide
Summoning Help in an Emergency
Table 26. Broadcasting to a group
Action
Recommended Voice Commands (examples in
italics)
Initiate a broadcast to a
group
Broadcast to Tech Support.
Cancel a broadcast
Press the Hold/DND button while listening to the
broadcast.
Reply to everyone
1. Press and hold the Call button before the broadcast
ends.
• If it is OK to talk, you hear a beep. Other users
also hear a beep to indicate that a reply is
starting.
• If somebody else has already started to reply, you
hear a chirp.
2. Begin speaking.
Everyone in the broadcast group hears you
immediately.
3. When finished, release the Call button.
Everyone in the broadcast group hears a chirp,
letting them know they can now reply.
You cannot initiate a broadcast to a group that is already receiving one. The
Genie prevents you from starting the second broadcast, but it allows you to join
the broadcast in progress (if you are a member of that group), or it tells you
to try later (if you are not a member of that group). An urgent broadcast to a
group that is already receiving a broadcast will always break in.
If you are already listening to one broadcast when someone attempts to include
you in another broadcast, you receive the call waiting tone. Similarly, you
receive the call waiting tone when someone calls you while you are receiving a
broadcast. See Call Waiting on page 57.
Summoning Help in an Emergency
If your system administrator sets up an emergency broadcast group, you can
quickly summon help by clicking the Call button twice. Using this feature
initiates an urgent broadcast to this special group.
Advanced Commands ··· 79
Forwarding Your Calls
You don't have to remember the name of the group, and you don't have to
speak any commands—just click the Call button twice, then start talking when
you hear the chime. Everyone in the emergency broadcast group hears you
immediately. Unlike other broadcast commands, this feature does not require
any special permissions.
Like an ordinary broadcast, you can press the call button to end the emergency
broadcast, and other users can reply to everyone by pressing and holding the
Call button before the broadcast ends.
Note: Because this feature initiates an urgent broadcast, it interrupts any other
calls or broadcasts that are in progress. See Issuing Urgent Commands on
page 83 .
Forwarding Your Calls
When you cannot answer a call for any reason, or when you block all calls
or put your badge or phone in Do Not Disturb mode, your caller is usually
prompted to leave a message. As an alternative, you can also instruct the Genie
to forward your calls to another user, to a group, or if telephony integration is
installed on your system, to a phone number.
When you tell the Genie to forward your calls, you will be prompted to choose
the conditions under which calls are forwarded. The choices are:
• All — Your badge or phone does not play a ring tone when you receive a
call, and every call is forwarded to the user or group you specified.
• Unanswered — Your badge or phone will still receive calls. Only the calls
that you do not answer will be forwarded according to your instructions.
• Offline — Calls are forwarded when you are logged out or when your badge
or phone is out of range of the wireless network.
The following table summarizes the commands for forwarding your calls:
80 ··· Vocera User Guide
Placing a Three-Way Conference Call
Table 27. Forwarding your calls
Action
Recommended Voice
Commands (Examples in
Italics)
Alternative Forms
Forward calls to a
phone number in your
profile *
Forward my calls to my desk
phone.
Forward calls to my
desk phone.
Forward my calls to my cell
phone.
Forward calls to my
mobile phone.
Forward my calls to my home
phone.
Forward calls to my
home phone.
Forward my calls to my
company voice mail.
Forward calls to my
voice mail.
Forward to an internal
extension *
Forward my calls to extension
3425 .
Forward to extension
3425 .
Forward to an outside
number *
Forward my calls to an outside
number.
Forward to an outside
number.
Forward my calls to another
number.
Forward to another
number.
Forward my calls to John
Smith.
Forward calls to John
Smith.
Forward my calls to Sales.
Forward calls to Sales.
Stop forwarding.
Stop forwarding calls.
Forward to another
user or to a group *
Stop calls from
forwarding *
Note: Your system administrator must grant you permission to forward calls.
If you attempt to issue these commands without the proper permissions, the
Genie will remind you.
Placing a Three-Way Conference Call
You can use your badge or phone to set up a three-way conference call with
two other Vocera users (three parties total, including yourself).
To begin a three-way conference call, you use the Conference voice command,
and then say the names of the other Vocera users whom you want to
participate in the call. For example, "Conference James Madison and Mary
Lamb."
Advanced Commands ··· 81
Unsupervised Conferencing
You can also change any two-party call into a three-way conference call by
adding another party. You can do this in either an unsupervised or supervised
way. The following sections describe each method.
Unsupervised Conferencing
You can add another party to an existing call without speaking to him or her
first.
To add a third person to a call:
1. While on a 2-party call, press the Hold/DND button.
2. Wait for the Genie to confirm that your current call is on hold, and then
press the Call button.
3. Say Invite New Person's First and Last Names. (For example: "Invite George
Washington.") If the person you want to add answers, all parties are then
connected in a three-way conference call automatically.
Supervised Conferencing
You can speak to a new person before adding him or her to a three-way
conference call or, as an alternative, you can switch between the new person
and a call in progress.
To talk with a third person:
1. While on a 2-party call, press the Hold/DND button.
2. Wait for the Genie to confirm that your first call is on hold, and then press
the Call button.
3. Say Call New Party's First and Last Names.
4. When you finish speaking to the new party, press the Hold/DND button.
The Genie asks if you want to conference the parties.
5. Answer in either of the following ways:
• Say "Yes" to create a three-way conference call between you and the
other two parties.
• Say "No" to place the new party on hold while you speak with the
original caller.
6. If you placed one call on hold, you can optionally press the Hold/DND
button at any time to switch between the original caller and the new party.
Each time, the Genie asks if you want that party to join your existing call.
7. To end a call, press the Call button.
82 ··· Vocera User Guide
Issuing Urgent Commands
Either of the following situations occurs:
• If the calls are conferenced together, your device hangs up and the other
two parties may continue to talk or hang up also.
• If one call is on hold, the party you were speaking with is disconnected
and your device returns to the other call.
The following table summarizes your conference call options.
Table 28. Conference call commands
Action
Recommended Voice Commands (examples in
italics)
Initiate a conference call
Conference James Madison and Mary Lamb.
Add another party to
a call (unsupervised
method)
1. Press the Hold/DND button to put your call on hold.
Add another party to a
call (supervised method)
1. Press the Hold/DND button to put your call on hold.
2. Press the Call button to summon the Genie and say:
Invite Robin Hood.
2. Press the Call button to summon the Genie and say:
Call Robin Hood. Your device connects to the new
party.
3. After speaking with the new party, press the
Hold/DND button. When the Genie asks if you
want to conference the parties, do either or the
following:
• Answer "Yes" to create a three-way conference
call between you and the other two parties.
• Answer "No" to place the new party on hold
while you speak with the original caller.
Switch between an active
call and a call on hold
Press the Hold/DND button.
End a conversation and
return to the other party
Press the Call button while talking to the person you
want to disconnect.
Issuing Urgent Commands
If the system administrator has granted you the required permission on the
Vocera server, you can issue an Urgent command that automatically breaks
through to all recipients, regardless of what they are doing at the time.
You can make any of the following commands urgent:
• Call
Advanced Commands ··· 83
Issuing Urgent Commands
• Broadcast
• Conference
• Invite
Urgent commands are powerful—they break through to recipients even if they
are in Do Not Disturb mode, are blocking calls, are forwarding all their calls,
or are in the middle of another call or three-way conference. The badge or
phone announces an urgent call or broadcast with a special ring tone, and it is
automatically answered, even if the recipient has auto-answering turned off.
See Using the Auto Answer Commands on page 68.
Note: Do not confuse an urgent voice message with urgent calls, broadcasts,
three-way conferences, and invitations. An urgent voice message is played back
before other messages, but it does not interrupt a recipient. See Sending a
Voice Message on page 60.
The following table shows you how to issue urgent commands.
Table 29. Issuing urgent commands
Action
Recommended Voice
Commands (examples in
italics)
Alternative Forms
Place an urgent call *
Urgently call Yukio Nakamura.
Urgent call to Yukio
Nakamura.
Urgent call Yukio
Nakamura.
Issue an urgent
broadcast *
Urgently broadcast to
Managers.
Urgent broadcast to
Managers.
Initiate an urgent
three-way conference
call. *
Urgently conference James
Madison and Mary Lamb.
Urgent conference
James Madison and
Mary Lamb.
Urgently add another
party to a call *
Press the Hold/DND button to
put your call on hold. Press the
Call button to summon the
Genie and say either of the
following:
Urgent invite Robin
Hood.
• Urgently invite Robin Hood.
• Urgently call Robin Hood.
84 ··· Vocera User Guide
Urgent call Robin Hood.
Joining or Leaving a Group
Joining or Leaving a Group
If the system administrator has granted you the required permission on the
Vocera server, you can use voice commands to add yourself to or remove
yourself from a group.
Note: Group managers also have the ability to add members to a group and
remove them. See Commands for Group Managers on page 99.
Use the following voice commands to add yourself to or remove yourself from a
group:
Table 30. Joining or leaving a group
Description
Recommended Voice
Commands (examples in
italics)
Add yourself to a
group *
Add me to Technical Support.
Add yourself to
multiple groups *
Add me to multiple groups.
Remove yourself from
a group *
Remove me from Technical
Support.
Remove yourself from
multiple groups *
Remove me from multiple
groups.
Alternative Forms
Each time you hear a tone, say
the name of a group to which
you want to be added. When
you are finished, press the Call
button.
Each time you hear a tone,
say the name of a group
from which you want to
be removed. When you are
finished, press the Call button.
You can also find out whether you or other Vocera users are members of
groups by asking the Genie:
Advanced Commands ··· 85
Locating a Badge User or Group Member
Table 31. Asking the Genie about groups
Description
Recommended Voice
Commands (examples in
italics)
Alternative Forms
Find the groups to
which you belong
What groups am I in?
What groups do I
belong to?
What groups am I a
member of?
Find out who is in a
particular group
Who is in Technical Support?
Locating a Badge User or Group Member
To find a user or group member in your location or in neighboring locations,
press the Call button and tell the Genie to "Locate nearest User" or "Locate
nearest member of Group name."
Important: The voice command Find ("Find John Smith" for example) will call
the user or group.
Table 32. Locating a user or group member
Action
Recommended Voice
Commands (examples in
italics)
Locate another user or
group member *
Where is John Smith?
Locate John Smith?
Locate nearest member of Tech
Support?
Locate closest member of Tech
Support?
86 ··· Vocera User Guide
Find out your current
location *
Where am I?
Find out the current
location of another
user *
Where is John Smith?
Find a group member
near a certain
location *
Locate a member of Tech
Support near The Cafeteria.
Alternative Forms
Recording Your Voiceprint
Recording Your Voiceprint
A voiceprint allows the system to authenticate you when you log in. A
voiceprint is similar to a fingerprint—it distinguishes you from other people. If
you have recorded your voiceprint, you will be challenged to repeat some digits
when you log in. The system compares your voice with your recorded voiceprint
and denies the login if there is a mismatch.
Voiceprint authentication is active only if it has been enabled by your system
administrator. Your system administrator needs to provide separate permissions
for you to record and erase your voiceprint. Normally, only your system
administrator will have permission to erase the voiceprint of another user.
Until your voiceprint has been recorded, other users will be able to log in under
your name. Your system administrator may have configured the system to
prompt you to record your voiceprint the first time you log in.
To allow the system to authenticate you when you log in, use the following
commands to record or erase your voiceprint.
Table 33. Recording or erasing your voiceprint
Action
Recommended Voice
Commands
Record or erase
voiceprint *
Record my voiceprint.
Alternative Forms
Erase my voiceprint.
Make sure you record your voiceprint in a quiet place and speak in a normal
voice.
Important: After you have recorded your voiceprint, you should test it several
times by logging in and out. If you have trouble logging in, you should erase
your voiceprint or ask your system administrator to erase it so you can log in
and re-record it. The system automatically refines your voiceprint over time; the
more times you log in successfully, the easier it is for the system to recognize
your voice the next time.
Blocking and Accepting Calls
You can use the following voice commands to block or accept calls. Some
of these commands offer more flexibility than the comprehensive blocking
provided by the Hold/DND button.
Advanced Commands ··· 87
Recording a Dictation Session
Table 34. Blocking and accepting calls
Action
Recommended Voice
Commands (examples in
italics)
Alternative Forms
Block calls *
Block all calls.
Hold all calls.
Block all calls from John Smith.
Hold all calls from John
Smith.
Block all calls except from
John Smith.
Accept calls *
Find out who is
currently blocked from
calling your badge or
phone *
Hold all calls except
from John Smith.
Accept all calls.
Take all calls.
Accept all calls from John
Smith.
Take all calls from John
Smith.
Accept all calls except from
John Smith.
Take all calls except
from John Smith.
Who is blocked?
Whose calls are
blocked?
When you activate call blocking, some calls may still be put through. VIP
buddies or a person with VIP status can optionally break through, and an urgent
call or urgent broadcast is always connected.
If you are blocking calls, the Genie tells VIP buddies and callers who have VIP
Status that you are not accepting calls right now, and asks them "Do you want
me to break through?" If they confirm, the Genie calls your badge or phone
and asks if you want to take the call. (VIP Status is a permission granted by the
system administrator.)
Urgent calls and broadcasts always break through — you do not get the
opportunity to reject them. The system administrator must grant a user
permission to make urgent calls and broadcasts.
Note: You must have a special permission to issue block and accept call
commands.
Recording a Dictation Session
If your Vocera license includes dictation features and the Vocera administrator
has enabled your user account to be dictation-enabled, you can use a Vocera
badge or phone to capture and edit a dictation session.
88 ··· Vocera User Guide
Getting Other Information
For more information about using a Vocera badge or phone to record a
dictation session, see the Vocera Dictation User Guide.
Table 35. Recording a dictation session
Action
Recommended Voice Commands
(examples in italics)
Start dictation. *
Getting Other Information
You can use any of the following commands to get various kinds of
information:
Table 36. Getting other information
Action
Recommended Voice
Commands (examples in
italics)
Alternative Forms
Find out who called or
left a message while
you were unavailable
(if you have Missed Call
Notification turned off)
Who called?
Who called me?
Find out who is logged
in to the badge or
phone
Who am I logged in as?
Who am I?
Find out the current
time and date
What time is it?
Navigating IVR Phone Trees with a Badge
An IVR (Interactive Voice Response) tree is an automated system that gathers
information and routes incoming telephone calls without human interaction.
These systems typically require you to use a combination of voice and keypad
touch-tones to answer questions about the reason you are calling.
For example, many airlines require you to use an IVR tree if you call them for
flight arrival and departure information. Such a tree may tell you to "Press 1 for
arrivals or 2 for departures", then tell you to enter a flight number using the
telephone keypad.
Advanced Commands ··· 89
Possible Touch-Tone Responses
You can use the badge to navigate an IVR tree and enter touch-tone responses,
even though it doesn't have a keypad. Any time you are using the badge in a
call, clicking the Hold/DND button twice in rapid succession (double-clicking)
places the badge in a special “touch-tone” mode, where you can speak the
digits.
Note: The T1000 phone has a keypad that you can use to enter IVR responses.
To use a badge to interact with an IVR tree:
1. When the IVR system prompts you to enter a number, double-click the
Hold/DND button.
The badge beeps to indicate that it is ready for you to respond.
2. Speak the number at a steady pace, one digit at a time.
The Vocera Genie responds by asking you to confirm the number, and then
beeping to indicate that it is ready for you to respond.
3. Say “Yes” to confirm or “No” to try again. You can also use the Call button
for “Yes” or the Hold/DND button for “No”, as in other Genie interactions.
When you confirm, the badge sends a touch tone for each spoken digit to
the IVR system, and the IVR system continues asking you questions.
4. If the IVR tree asks for a spoken response at any time, just speak to it as you
would during any badge call, without double-clicking.
The IVR system hears your response and acts accordingly.
You may say up to ten digits, letters, or special characters, as described
in Possible Touch-Tone Responses on page 90. Say all responses
one-at-a-time. For example, say “One Zero Zero”, not “One Hundred”.
Possible Touch-Tone Responses
IVR systems often require you to press the pound (#) or star (*) key during an
interaction. In addition, telephones in some countries have a few alphabetical
keys without numbers that you may have to use. The following table lists the
digits, letters and special characters you can speak in touch tone mode.
Table 37. Touch tone responses
90 ··· Vocera User Guide
Supported Characters
How to Speak Them
The digits 0 through 9.
Say “Zero”, not “Oh” or “Naught”. Speak only single
digits; do not use “Double” or “Treble”.
Possible Touch-Tone Responses
Supported Characters
How to Speak Them
The letters A through D.
Speak “Ay”, “Bee”, “See”, or “Dee”.
Do either of the following:
• In the US or Canada, say “Pound” or “Sharp”.
• In the UK, Australia, or New Zealand, say “Pound”,
“Sharp”, or “Hash”.
Say “Star”, not “Asterisk”.
Advanced Commands ··· 91
Possible Touch-Tone Responses
92 ··· Vocera User Guide
Special Features
The following topics describe special features of the Vocera badge and the
T1000 phone:
• Communicating with Multiple Sites on page 95
• Commands for Group Managers on page 99
• Sending Text Messages to Vocera Devices on page 103
• Using a Standard Phone to Access the Genie on page 107
• The User Console on page 115
Special Features ··· 93
94 ··· Vocera User Guide
Communicating with Multiple Sites
In Vocera, a site is a specific physical location where users can communicate
with each other. If your organization has multiple sites connected to the same
Vocera server, you can use your Vocera devices to communicate with users at
any site in your organization.
Note: This chapter is relevant only if your installation supports multiple sites.
See your Vocera administrator to find out if your installation supports multiple
sites.
About Sites
If your installation supports multiple sites, you can communicate with other
users, groups, and address book entries at your local site as well as at any other
site. When you roam from site to site, the Vocera server knows which site you
are visiting and can direct calls to your device there.
Groups, locations, and address book entries at different sites can have the same
name. For example, each site can have its own "Code Blue" group, its own
"Cafeteria" location, and its own "The Local Pharmacy" address book entry.
Each site in your organization has a unique name. For example, you may have
site names such as New York, Philadelphia, and Washington, or even site names
such as Third Street or North Wing.
Types of Sites
Vocera distinguishes among different sites based on where you typically work
and where you are visiting:
• Your home site is the physical site where you typically work.
Other users, groups, and address book entries also have a home site.
• Your current site is the physical site you are currently visiting.
Communicating with Multiple Sites ··· 95
Using Sites in Voice Commands
Because you and other users can roam among sites, you also have a current
site. In most situations, your current site and home site are identical. Your
current site changes only when you are on the network at another physical
site.
In some situations, your organization may have a "global" site that does not
represent any physical location. Your administrator can assign users, groups,
and address book entries to the global site if they are not associated with a
specific physical site.
Using Sites in Voice Commands
If your deployment has multiple sites, your usual procedures allow you to place
your most common calls. That is, to call a user who is at your current site, or to
call a user whose home site is the same as your current site, simply use normal
voice commands—Vocera will find the person for you.
For example, if you want to call Tech Support at your current site, simply
say "Call Tech Support". If you are visiting Chicago, and you want to call
Remington Peters, whose home site is Chicago, just say "Call Remington
Peters". Vocera will find Remington even if he is visiting another site.
You can also use normal voice commands to call a user, group, or address book
entry at the global site, if your installation has one. However, if the party you're
calling happens to have the same name as a user, group, or address book entry
at your local site, Vocera automatically calls the local party. In this situation, you
need to connect to the proper site before you issue the command.
To call users, groups, or address book entries at any arbitrary site, you must first
explicitly connect to the proper site, and then issue the normal voice command.
Explicitly connecting to a site always works, no matter where you or the party
you are calling happen to be located, assuming you have permission to call
users at remote sites.
Here are some examples of using sites in the "Call" voice command:
Table 38. Using sites in "call" voice commands
96 ··· Vocera User Guide
Action
Recommended Commands (Italics indicate
an example)
Calling a user at your current site
Call April Buckley.
Calling a user whose home site is
the same as your current site
Call April Buckley.
Logging In at a Site you are Visiting
Action
Calling a user at a remote site or
any arbitrary site *
Recommended Commands (Italics indicate
an example)
1. Connect to Santa Cruz.
2. Wait for the next Genie prompt, then say:
Call April Buckley.
You can use any voice command after you connect to a site. The connection
exists for the current call only. When you end the call, the connection is closed.
Logging In at a Site you are Visiting
If you don't log out when you leave a site, and you bring your logged-in device
to a new site, you won't need to log in again. Vocera identifies you as soon as
you connect to the local network.
If you log out or get a new device at a site you are visiting, you need to log in
when you are on the local network. In this situation, you must connect to your
home site and then log in as you usually do.
Table 39. Logging in at a site you are visiting
Action
Logging in at a site you are visiting
Recommended Commands (Italics indicate
an example)
1. Press the Call button, then wait to hear the
log-in prompt.
2. Connect to your home site as follows:
Connect to Santa Cruz.
3. Wait for the next log-in prompt, then say
or spell your name as usual:
April Buckley.
When you log in at your home site, you don't need to connect to it. You only
need to connect when logging in at a remote site.
Important: Previous versions of Vocera used site names as a modifier within
the voice command. For example, earlier versions allowed you to say "Call
Sammie Miller in Tampa" or "Broadcast to Managers in Atlanta". Vocera now
requires you to connect to a remote site first, to improve speech recognition.
Communicating with Multiple Sites ··· 97
Placing a Three-Way Conference Call Between Different Sites
Placing a Three-Way Conference Call Between Different Sites
You can use your device to set up a three-way conference call with two other
Vocera users at different remote sites. The conference commands that you use
are the same that you would use for a normal three-way conference call in
which all three users are located at the same site. However, to invite a user at a
remote site to a conference, you must connect to the site first.
Table 40. Placing a three-way conference call between different sites
Action
Placing a three-way conference call
between different sites
Recommended Commands (Italics indicate
an example)
1. Connect to a remote site:
Connect to Santa Cruz.
2. Wait for the next Genie prompt, then say:
Conference April Buckley.
3. After April is connected, press the
Hold/DND button to put the call on hold.
4. Connect to another remote site:
Connect to Scotts Valley.
5. Invite another user to the conference call:
Invite John Smith.
98 ··· Vocera User Guide
Commands for Group Managers
Groups provide a way for internal or external callers to communicate with
Vocera users based on their roles within an organization.
For example, groups let you call someone who fits a specific role ("Call a sales
person"), belongs to a certain department ("Call Accounts Receivable"), or has
some other skill or authority that the caller requires ("Call a manager").
Groups also provide a way to broadcast to a specific set of users at the same
time ("All cashiers to the front, please") or to leave messages for many users at
once ("Send a message to Nurses Assistants").
Some groups have management capabilities for other groups. For example,
the members of the Charge Nurse group may manage the Code Blue group
in a hospital, or members of the Head Cashier group may manage the Cashier
group in a retail store.
Group Manager Capabilities
If you are a member of a group with management capabilities, you can:
• Add members to the managed group
• Remove members from the managed group
• Change the scheduling options of the managed group
• Change the forwarding options of the managed group
• Specify a group whose members can add themselves to the managed group
If you have group management capabilities, you can use voice commands to
add users to the managed group, remove users from the managed group, and
record name prompts for the group. The rest of this chapter discusses these
voice commands.
You use the User Console to perform all other management tasks. See the
Vocera User Console Guide for more information.
Commands for Group Managers ··· 99
Adding and Removing Group Members
Members of a group with management capabilities do not have administration
permission. Only a system administrator can create a group, delete it, or assign
permissions to it.
Adding and Removing Group Members
As a group manager, you are responsible for maintaining the membership in the
group. You can add members to the group and remove them from the group
with voice commands.
If the Vocera administrator allows it, Vocera users can also add themselves to a
group. See Joining or Leaving a Group on page 85 .
The following table shows the commands for adding and removing group
members:
Table 41. Adding and removing group members
Description
Recommended Voice
Commands (examples in
italics)
Add another user to a
group
Add May Hu to Technical
Support.
Add yourself to a
group
Add me to Technical Support.
Remove a user from a
group
Remove May Hu from Technical
Support.
Remove yourself from
a group
Remove me from Technical
Support.
Alternative Forms
Recording Names and Greetings for a Group
The Genie speaks the name of a group or one of its alternate names in the
following situations:
• To prompt users who call, send messages, or broadcast to a group.
• To confirm calls, messages, or broadcasts to a group.
To ensure more natural sounding speech, you should record names for the
Genie to use. If you do not record names, the Genie attempts to pronounce
them by converting the spelling of the group names to spoken words.
100 ··· Vocera User Guide
Recording Names and Greetings for a Group
To record group names, press the Call button, wait for the Genie to answer, and
say “Record names for group name”. The Genie walks you through the steps
for recording the group name and its alternates.
Similarly, the Genie speaks a greeting when someone calls the group and no
members can accept the call. This greeting can let callers know that they have
reached the proper group or give them further information. If a greeting is
available, the Genie plays it before automatically asking callers if they want to
leave a message. Vocera sends messages left for a group to every member in
the group.
For example, a retail store could record a greeting that says, “Thank you for
calling Hardware Supplies. Our team members are busy assisting customers
right now, but if you leave a message, one of us will call you back as soon as
possible”.
Greetings can help all callers, but they are especially useful when people who
are not Vocera users call into the system with a telephone. These callers may
not be familiar with Vocera, and a greeting helps to “break the ice”.
Table 42. Recording group names and greetings
Action
Recommended Commands
(Italics indicate an example)
Alternative Forms
Record name prompts
for a group
Record names for Technical
Support.
Record name prompts
for Technical Support.
Record a greeting for a
group
Record greeting for Technical
Support.
Commands for Group Managers ··· 101
Recording Names and Greetings for a Group
102 ··· Vocera User Guide
Sending Text Messages to Vocera Devices
You can send text messages from a T1000 phone, your email account, or the
User Console to a user or a group. When you send a message to a group, all
members of the group receive the message. Recipients can read these short
messages on their device displays.
The following sections describe how to send text messages to a Vocera device.
You cannot send text messages from a Vocera badge, but you can send
them from a T1000 phone. However, both Vocera badges and phones can
receive text messages. See Listening to Messages on page 62 and Reading
Messages on page 65 for information about playing or reading text messages.
Sending a Text Message from a T1000 Phone
TBD
Sending a Text Message from an Email Program
Before you can send email to Vocera devices, you need to get the following
information from your system administrator:
• The email address that is dedicated to the Vocera system. All email messages
to Vocera users must be addressed to this email account.
• The user ID of the user to whom you want to send the email (this is often the
person's first initial followed by the last name) or the name of the group and
its site, if it's not in the Global site. The user ID or group name must be the
only text in the subject line of the email.
You must send the email message as plain text. Make sure the email message is
not in HTML or RTF format.
To send a text message from an email account:
1. In your email program, start a new message.
2. In the To: field, enter the email address of the Vocera system.
Sending Text Messages to Vocera Devices ··· 103
Sending a Text Message from the User Console
3. In the Subject: field, specify the message recipient using one of the
following formats:
• The user ID of a Vocera user. For example:
Wanda_Gohome
• The name of a group, if the group is in the global site. For example
I C U Nurses
• The name of a group and its site, if the group is in any other site. Specify
the group name in square brackets, followed by the site name in curly
braces. For example:
[I C U Nurses] {West Wing}
4. In the message area, type your message. Be brief, because the message
will be limited to the first 115 characters, or about 20 words. Additional
characters will not be displayed.
Note: When the recipient views the list of text messages, the entry for an
email will show the first thirteen characters of the message.
5. Send the email message in the usual way.
The Vocera server logs in to the Vocera system email account at regular
intervals (usually every 30 seconds), downloads all the email in the mailbox, and
distributes each message to the user or group whose user ID or group name
appears on the subject line of the message.
Sending a Text Message from the User Console
The User Console is a Vocera utility that runs in a web browser; it is available
to all Vocera users. See The User Console on page 115 for a brief summary
of the User Console, or see the Vocera User Console Guide for a complete
description of its features.
You can send messages from the User Console to a user or to a group. If you
send the message to a group, all members of the group receive the message.
Recipients can read these short messages on their Vocera device displays.
To send a text message from the User Console:
1. Launch the User Console as described in The User Console on
page 115.
2. Click the Send Text tab on the navigation bar.
The Send Text page appears.
104 ··· Vocera User Guide
Sending a Text Message from the User Console
Figure 28. Send Text page
3. Click the Select Recipient button.
The Select User or Group dialog box appears, letting you specify the
recipients of the message.
4. Choose the users and groups to whom you want to send the message, then
click Finish.
5. Enter up to 11 characters of text in the Subject field.
6. Enter up to 115 characters of text in the Message field.
7. Click Send.
Sending Text Messages to Vocera Devices ··· 105
Sending a Text Message from the User Console
106 ··· Vocera User Guide
Using a Standard Phone to Access the Genie
If the Vocera Telephony Solution Software is installed on your system, you can
use a standard phone to call the Vocera hunt number to direct the call to any
Vocera user, group, or Address Book entry. This chapter describes how to access
the Genie from a standard phone and use many of the same voice commands
available from a Vocera badge or a T1000 phone. It includes the following
topics:
• Types of Access to the Genie on page 107
• Software and Configuration Requirements on page 108
• Starting a Genie Session from a Phone on page 109
• Starting a Genie Session at Another Site on page 110
• Phone Access Special Keys on page 111
• Announcements for Calls from a Phone on page 112
• Commands Not Supported from a Phone on page 112
• Training the Genie from a Phone on page 114
Types of Access to the Genie
When you use a phone to call the Vocera hunt number for a site, there are two
types of access:
Using a Standard Phone to Access the Genie ··· 107
Software and Configuration Requirements
Table 43. Types of access to the Genie
Access Type
Call this Hunt Group
Number
Description
Guest Access
Guest Access number
Callers can interact with the Genie to
place a call. They are not identified
to the called person and cannot issue
voice commands. This type of access
requires no additional configuration or
user licenses, and it is the same type of
access that existed prior to Vocera 4.1.
User Access
Direct Access number
(ISDN PRI only)
Once callers are authenticated, either
by Caller ID or by name and password,
they have full permission to access
the Genie to issue Vocera commands.
This type of access requires additional
configuration and a Phone Access To
Genie user license.
or
Guest Access number.
Once connected, press
the star (*) key to
switch to user access
mode.
Software and Configuration Requirements
To access the Genie from a phone, your Vocera System must meet these
software and configuration requirements:
• The Vocera Telephony Solution Software must be installed on your system.
• The Vocera system must have a license key that allows users to access the
Genie from a phone.
• To use Caller ID to authenticate users, users must be members of groups that
have been granted the following permission:
• Access Genie from Phone Using Caller ID
Note: Caller ID is supported only when Vocera telephony integration uses
ISDN signaling protocol with a digital PBX.
• User profiles must be enabled for phone access and must be properly
configured with phone numbers or a phone password to allow
authentication.
Only a system administrator can enable your user profile for phone access.
However, you can use the User Console to set your phone numbers
and phone password. For more information, see The User Console on
page 115.
108 ··· Vocera User Guide
Starting a Genie Session from a Phone
Starting a Genie Session from a Phone
If your user profile is properly enabled and you have the appropriate permission,
you can access the Genie from a phone and use many of the same voice
commands that you use from a badge.
When you access the Genie from a phone, you are not logged into the Vocera
system. You are simply establishing an authenticated Genie session. You can
access the Genie from a phone even when you are currently logged in from a
badge.
If your Vocera telephony server does not use ISDN signaling protocol, Caller ID
is not supported. In that case, you can start a Genie from a phone by calling the
Guest Access number of your home site and then pressing star (*).
Note: If you try to start a Genie session from a phone when you do not have
permission, the Genie says, "I'm sorry. You need permission to access the Genie
from a phone. Please see your administrator."
To start a Genie session from a phone using Caller ID:
1. Using either your desk phone or cell phone, call the Direct Access number
for your home site.
2. You should be automatically authenticated based on your Caller ID. The
Genie says, "Good morning, [FirstName]. [Chime] Vocera."
Note: Depending on your Vocera permissions and the phone you used to
make the call, the Genie may prompt for your first and last name, and then
prompt for your phone access password.
3. Say any of the supported commands.
If the Genie asks you a question that requires a yes or no response, you can
press the 1 key to answer "yes" or the 2 key to answer "no." See Phone
Access Special Keys on page 111.
To start a Genie session from a phone using your name and password:
1. Using any phone, call the Guest Access number for your home site.
The Genie says, "Good morning. Say the full name of the person or group
you want to reach or enter an extension."
2. Press the star (*) key. This causes the Genie to switch to user access mode.
The Genie prompts you to say or spell your first and last name.
3. Say or spell your first and last name.
Using a Standard Phone to Access the Genie ··· 109
Starting a Genie Session at Another Site
The Genie prompts you to enter your phone password followed by the
pound sign (#).
4. Enter your phone password followed by the pound sign (#).
You must enter the password using the keypad; you cannot say it. The
phone password must be between 5 and 15 characters, and it may contain
letters or numbers. If your password contains letters, type the corresponding
numeric keys on your phone's keypad. Do not enter your regular Vocera
password that you use to log into the User Console.
5. After you enter your phone password, you are prompted by the Genie. Say
any of the supported commands.
If the Genie asks you a question that requires a yes or no response, you can
press the 1 key to answer "yes" or the 2 key to answer "no." See Phone
Access Special Keys on page 111.
Starting a Genie Session at Another Site
If your Vocera system is a multi-site deployment, you can access the Genie from
a phone by calling the Guest Access number of any site. If you are prompted
to say your first and last name, use the "Connect to" command to connect to
your home site to authenticate yourself. Once the Genie session is established,
you can use the "Connect to" command to connect to other sites and make
calls, if you have permission. For more information about calling sites, see
Using Sites in Voice Commands on page 96.
To access the Genie by calling the Guest Access number at another site:
1. Using any phone, call the Guest Access number at another site.
The Genie says, "Good morning. Say the full name of the person or group
you want to reach or enter an extension."
2. Press the star (*) key. This causes the Genie to switch to user access mode.
3. If the Genie prompts you to say or spell your first and last name, connect to
your home site by saying this command:
Connect to Site.
Note: Replace Site with the actual name of your home site.
The Genie prompts you to say or spell your first and last name.
4. Say or spell your first and last name.
The Genie prompts you to enter your phone password followed by the
pound sign (#).
110 ··· Vocera User Guide
Phone Access Special Keys
5. Enter your phone password followed by the pound sign (#).
You must enter the password using the keypad; you cannot say it. The
phone password must be between 5 and 15 characters, and it may contain
letters or numbers. If your password contains letters, type the corresponding
numeric keys on your phone's keypad. Do not enter your regular Vocera
password that you use to log into the User Console.
6. After you enter your phone password, you are prompted by the Genie. Say
any of the supported commands.
Note: When you access the Genie from a phone, Vocera is not aware
of your location. If you want to call people at other sites, you must first
connect to that site.
Phone Access Special Keys
When you access the Genie from a phone, two keys on the phone are used to
interact with Vocera:
• The 1 key is equal to the Call button on the Vocera badge. You can press
1 to answer "yes" to a question from the Genie that requires a yes or no
response.
While a call is on hold, you can press the 1 key to summon the Genie.
• The 2 key is equal to the Hold/DND button on the Vocera badge. You can
press 2 to answer "no" to a question from the Genie that requires a yes or
no response. The 2 key has these other uses:
• To hold a call, press 2 key while the call is in progress. To release the hold,
press the 2 key again.
• Press the 2 key to cancel a command. For example, if you are calling
someone, leaving a message, or recording your name and you change your
mind, press 2 to cancel the action.
Figure 29. Special keys for phone access to the Genie
Using a Standard Phone to Access the Genie ··· 111
Announcements for Calls from a Phone
Important: Because Vocera uses the 1 and 2 keys for its functionality, it does
not fully support calling Interactive Voice Response (IVR) phone numbers while
you are accessing the Genie from a phone.
Announcements for Calls from a Phone
Assuming call announcements have been enabled on the Vocera system (they
are enabled by default), the user authentication required to access the Genie
from a phone allows the Vocera Server provides helpful information to the user
you are calling.
When you call a user by dialing the Guest Access number, the Genie asks the
user, "Can you take a phone call?" However, when you initiate a Genies session
from a phone and call a user, the Genie asks the user, "Can you take a phone
call from Your Name?"
Commands Not Supported from a Phone
This section describes the Vocera voice commands that are not supported while
you are accessing the Genie from a phone. If you try to use an unsupported
command, the Genie will respond, "I'm sorry. The command is available only
from a badge."
Table 44. Commands not supported from a phone
Category
Command
Log in and out
Log me in as John Smith
Log me out
Voiceprint
Record my voiceprint
Erase my voiceprint
Locate Users and Groups
Where am I?
Where is the nearest member of Tech Support?
Where is the closest member of Tech Support?
Locate nearest member of Tech Support?
Locate closest member of Tech Support?
Assign Access Points to
Locations
Begin tour
End tour
Assign location
112 ··· Vocera User Guide
Other Functionality Not Supported on a Phone
Category
Command
Miscellaneous
Turn Auto Answer on
Turn Auto Answer off
Turn Announce Through Speaker on
Turn Announce Through Speaker off
Other Functionality Not Supported on a Phone
In addition to voice commands that are not supported from a phone, there
are other limitations to Vocera functionality when you access the Genie from a
phone:
• To receive a call on your phone that would normally be received on your
badge, you must have forwarding enabled in your Vocera user profile.
• When you receive a call on your phone you cannot access the Genie to
perform Vocera commands, such as transferring the call to another user.
• You cannot receive calls made to a group you belong to even if forwarding is
enabled for the group.
• Although you can use a phone to access the Genie to initiate a broadcast,
you cannot receive a broadcast on a phone.
• You cannot participate in push-to-talk conference groups. However, you can
use voice commands to join or leave a conference, find out what conference
you are in, and find out who is in your conference or any conference.
• You cannot initiate an emergency broadcast by pressing the 1 key (the Call
button on a phone) twice.
• You cannot put your phone in Do Not Disturb mode.
• You can press keys on your phone to send DTMF tones to navigate IVR trees,
but the 1 and 2 keys cannot be used for touch tone responses because they
are used as the Call and Hold/DND buttons. You cannot put the phone in
touch tone mode to say touch tone responses.
Using a Standard Phone to Access the Genie ··· 113
Training the Genie from a Phone
Training the Genie from a Phone
When you access the Genie from a phone, you can train the Genie to recognize
the way you say names and commands. For more information about commands
you can use to train the Genie from a badge or a phone, see Training the
Genie on page 53.
Best Practice: If you use a badge more often than a phone to access the
Genie, you should use only a badge to train the Genie.
114 ··· Vocera User Guide
The User Console
The User Console is a browser-based application that you can use to customize
your personal information and some of the settings for your badge.
Not all organizations allow access to the User Console. If yours does, the system
administrator will give you the URL (Web address) of the User Console, and will
either give you login information or will tell you to use the Register button to
create your own login information.
User Console Features
The first time you log in to the User Console, you will see the Personal
Information page:
Figure 30. Personal Information page
The User Console ··· 115
User Console Features
Other links allow you to:
• Customize announcement settings for your badge.
• Specify call blocking or call forwarding options (which you can also do
with voice commands —Blocking and Accepting Calls on page 87 and
Forwarding Your Calls on page 80).
• Create Buddies. A buddy is person or group that you can call by a nickname
when you give a command to the Genie. In addition to the nickname, which
is required to designate someone as a buddy, you can assign a special ring
tone and give the buddy VIP status (which allows your buddies to contact you
even when you block calls or put the badge in Do Not Disturb mode).
You can have buddies who are badge users, and you can have Outside
Buddies whom you can call from your badge. You can also send voice email
to outside buddies from your badge.
• Send text messages to other badge users on your Vocera system. The text
message screen looks like this:
Figure 31. Send a Text Message page
• Create, modify, and delete groups. This requires additional permission from
the system administrator beyond access to the User Console.
The User Console has online help for each screen, which you can view by
clicking the
button. Instructions in Adobe Acrobat (.PDF) format are also
available from the Documentation tab on the navigation bar.
116 ··· Vocera User Guide
Maintenance
The following topics describe how to take care of your Vocera badges and
T1000 phones:
• Maintaining Your Badge on page 119
• Maintaining Your T1000 Phone on page 125
Maintenance ··· 117
118 ··· Vocera User Guide
Maintaining Your Badge
The Vocera badge requires very little maintenance: just recharge the battery
when the power gets low, and clean the badge when necessary. The following
sections describe how to charge the battery and how to clean the badge.
When to Charge the Battery
You must charge a new battery before you can use it. After that, you must
recharge the battery as needed for the badge to operate properly.
There are several easy ways to check whether you need to recharge the battery:
1. The green indicator light on the top of the badge turns red and blinks
rapidly.
2. The battery-level indicator on the badge display shows empty.
Figure 32. Battery-level indicator
3. An alert signal plays at regular intervals.
Note: This signal may be disabled by the system administrator on request.
Preparing the Charger
Important: Before you use a charger, read Important Safety Instructions on
page 153.
To prepare the charger for use, insert the single-pronged plug into the outlet in
the charger, and plug the two-pronged power plug into a 110 VAC outlet.
Maintaining Your Badge ··· 119
Charging the Battery
Figure 33. Preparing the charger
The indicator light on the top of the charger shows one of the following
conditions:
Table 45. Badge indicator lights
Indicator
Meaning
Light off
There is no battery or badge in the charger, or
the battery is not seated properly.
Blinking green
The battery is charging.
Steady green
The battery is fully charged.
Red
The battery is unable to charge, or there is a
problem with the charger. If the charger works
when you try to charge a different battery,
dispose of the original battery and charge a
new one.
Charging the Battery
The battery can be charged with or without the badge.
Charging the Battery Without the Badge
1. Slide the battery latch toward the bottom of the badge and remove the
battery with your other hand.
120 ··· Vocera User Guide
Charging the Battery Without the Badge
Figure 34. Removing the battery
2. Insert the battery into the charger, making sure the battery label points
toward the middle of the charger slot.
Figure 35. Inserting the battery into the charger
The green indicator light on the top of the charger will begin to blink when
the battery is positioned correctly, and it will continue to blink while the
battery is charging. When the indicator glows steadily, the battery is fully
charged. Charging normally takes only a few hours.
3. Remove the battery from the charger.
4. Slide the holes in the top of the battery over the small pegs in the badge's
battery compartment.
Maintaining Your Badge ··· 121
Charging the Battery With the Badge
Figure 36. Placing the battery onto the badge
5. Press down gently to seat the battery in the badge.
Charging the Battery With the Badge
You can also insert the entire badge into the charger, enabling you to charge
the battery without removing it. If you have a single-bay charger, this method
also allows you to use the badge while the battery is charging:
Figure 37. Charging the battery with the badge
Note: If you want to use the badge while it is charging, but you find that you
are logged out when you put the badge in the charger, contact the system
administrator for help.
Cleaning the Badge
To clean a Vocera badge, use a soft cloth dampened with isopropyl alcohol.
Strong detergents or abrasive cleaners can damage the badge's finish.
122 ··· Vocera User Guide
Cleaning the Badge
Figure 38. Wiping the badge
Important: Never immerse the badge in water, because the badge speaker,
microphone, and battery pack are not watertight.
Figure 39. Do not immerse the badge in water
Maintaining Your Badge ··· 123
Cleaning the Badge
124 ··· Vocera User Guide
Maintaining Your T1000 Phone
The Vocera T1000 phone requires very little maintenance: just recharge the
battery when the power gets low, and clean the phone when necessary. The
following sections describe how to charge the battery and how to clean the
phone.
When to Charge the Battery
You must charge a new battery before you can use it. After that, you must
recharge the battery as needed for the phone to operate properly.
There are several easy ways to check whether you need to recharge the battery:
1. The battery-level indicator on the phone display shows empty.
Figure 40. Battery-level indicator
2. An alert signal plays at regular intervals.
Note: This signal may be disabled by the system administrator on request.
Preparing the Charger
Important: Before you use a charger, read Important Safety Instructions on
page 153.
Vocera offers two types of phone chargers, a single-bay charger and a 6-bay
charger. When you charge a phone, you do not need to remove the protective
sleeve or polycarbonate shell.
Maintaining Your T1000 Phone ··· 125
Preparing the Charger
Figure 41. Phone in a single-bay charger
Figure 42. Phones in a 6-bay charger
To prepare the charger for use, insert the single-pronged plug into the outlet in
the charger, and plug the two-pronged power plug into a 110 VAC outlet.
The indicator light on the top of the charger shows one of the following
conditions:
Table 46. Charger indicator lights
Indicator
Meaning
Light off
There is no phone in the charger, or the phone
is not seated properly.
Blinking green
The battery is charging.
Steady green
The battery is fully charged.
126 ··· Vocera User Guide
Charging the Battery
Indicator
Meaning
Red
The battery is unable to charge, or there is a
problem with the charger. If the charger works
when you try to charge a different battery,
dispose of the original battery and charge a
new one.
Charging the Battery
The battery must be charged with the phone. You cannot use the phone while
it is charging.
Figure 43. Charging the phone
Cleaning the T1000 Phone
To clean a Vocera T1000 phone, use a soft cloth dampened with isopropyl
alcohol. Strong detergents or abrasive cleaners can damage the phone's finish.
Figure 44. Wiping the phone
Maintaining Your T1000 Phone ··· 127
Cleaning the T1000 Phone
Important: Never immerse the phone in water, because the phone speaker,
microphone, and battery pack are not watertight.
Figure 45. Do not immerse the phone in water
128 ··· Vocera User Guide
Reference
The following topics provide reference information for Vocera badges and
T1000 phones:
• Frquently Asked Questions on page 131
• Agreements, Specifications, and Notices on page 137
• Important Safety Instructions on page 153
• Command Reference on page 161
Reference ··· 129
130 ··· Vocera User Guide
Frquently Asked Questions
General Questions
Why does the Genie have trouble understanding me?
If the Genie does not understand you, it may be due to one of the following
reasons:
• Is the badge close enough to your mouth? For voice recognition to work
properly, the microphone at the top of the badge must be directed toward
your mouth, and it should be no closer than 6 inches and no farther than 8
inches (15 to 20 cm) away from your mouth.
• Did you wait for the Genie to answer before giving a command?
If you press the Call button and begin speaking immediately, your command
may not be recognized. You must wait for the Genie to greet you before you
give a command. (The Genie will say "Vocera" or will play a tone, or both,
depending on your badge settings.)
• Did you say a valid command? If so, was the command in the proper format?
The Genie recognizes specific commands, and these must be in the format
verb-noun. If you get into the habit of saying the command first, and then
giving the details, you will find it very easy to communicate through your
badge. Here are a few examples:
"Call Jim Olsen."
"Record a greeting."
"Block all calls"
"Play old messages."
• Is the problem that the Genie doesn't understand "yes" or "no"?
Frquently Asked Questions ··· 131
Why is my device chirping or beeping?
Sometimes, when the Genie gives a prompt that requires a "yes" or "no"
answer (for example, "Should I save that message?"), the Genie will
not "hear" you if you answer too quickly. Try waiting a moment before
answering.
You can also press the Call button to answer "yes," or press the Hold / DND
button to answer "no."
• Does the Genie have trouble recognizing a name?
The Genie will not recognize a name if the person has not been added to the
system as a user. Have you ever seen this person use a badge?
If you are sure you are saying the name of a valid user, make sure you say
both the first and last names.
If you think the Genie doesn't recognize a name because of the way you
pronounce it, you can train the Genie to understand you. See Training the
Genie on page 53 for instructions.
When you train the Genie, you are prompted to spell the person's name. If
the Genie does not recognize the name after you spell it, it may mean that
the individual has not been added to the Vocera system. Contact the system
administrator for help.
Why is my device chirping or beeping?
The system administrator can program your badge or T1000 phone to issue
alerts when the device goes out of the range of the wireless network, when the
battery is low, when you receive a text message, or when you receive a voice
message. To find out why you heard a particular alert tone, check the device
display or, if you have a badge, the indicator light on the top of the badge:
• If the indicator light is flashing red slowly and the badge display shows a
low signal strength (see the illustration that follows), it means that your
badge is out of the signal range of the wireless network. You will also see the
"Searching for Access Points" message on the display.
Figure 46. Signal strength indicator
132 ··· Vocera User Guide
Why does my device beep when I'm talking to someone?
If the alert tone starts and stops as you move slightly, it means that you are at
a location where the wireless network coverage begins.
• If the indicator light is flashing red rapidly, and the badge display shows a low
battery level, it is time to recharge the battery.
Figure 47. Battery-level indicator
• If the indicator light is blinking green rapidly, you have unread text messages
or unplayed voice messages. Icons on the badge display will show whether
the messages are voice or text, or both.
Figure 48. Message status icons
The system administrator can disable or enable any of these alert tones, and can
choose a setting to turn off alerts when you put the badge in Do Not Disturb
mode.
Why does my device beep when I'm talking to someone?
You may be hearing the Call Waiting tone. Check the name that is flashing on
the display. If it is not the name of the person to whom you are speaking, it
means that someone else is trying to call you. The display is flashing the name
of that caller.
• To take the call, press the Call button. Your first call is put on hold, and the
second call is connected. To end the second call and return to the original
call, press the Call button again.
• To refuse the call, press the Hold / DND (Do Not Disturb) button. The caller
will be prompted to leave a message or will be forwarded to someone else,
depending on how your forwarding options are set.
If there is not another call waiting, see Why is my device chirping or
beeping? on page 132 to determine why your badge is beeping.
Frquently Asked Questions ··· 133
Why does my device display say "Searching for Server"?
Why does my device display say "Searching for Server"?
First, ask other Vocera users if they are having the same problem. If they are, it
means the Vocera server needs to be reset. Contact the system administrator.
If other people are able to use their Vocera devices, try taking the battery out,
and then putting it back in. If the device still cannot find the server, contact your
system administrator for help.
How can I stop getting logged out when I charge my device?
This automatic log off is the result of the settings for your badge on the Vocera
server. If you want to use your badge while it is in a single-bay charger, contact
the system administrator.
Eight-bay chargers do not have cutouts for the badge speaker, so you cannot
use the badge while it is charging in that kind of charger. T1000 phones cannot
be used while they are charging.
Why does the Genie ask me to wait when I press Call?
All communications with the Genie go through speech-recognition ports. If the
Genie asks you to wait, it means that all of those ports are in use. If you wait a
short time, the Genie will prompt you to speak.
Why can't I receive calls or messages?
You may be logged in as a different user. Check the badge display while the
badge is idle to see who is actually logged in on that badge. If your name is
displayed, contact the system administrator for assistance.
Why do some text messages begin with strange characters?
The message was sent in HTML format. Ask the sender to re-send the message
in plain text format.
Badge Questions
Why does my badge beep and then restart?
If you ignore low-battery signals and alerts long enough, the battery level will
get so low that the badge resets. Recharge your battery.
What can I do if badge buttons are not working?
If the badge display is blank and the indicator lights are off, it means you need
to recharge the battery.
134 ··· Vocera User Guide
T1000 Questions
Occasionally, the badge may need to be reset. If you have an image on the
badge display, but none of the buttons respond when you press them, remove
the battery and then put it back in again. The badge should work normally after
it resets.
T1000 Questions
Why does my T1000 display say "Searching for Gateway"?
First, ask other T1000 users if they are having the same problem. If they are,
it means the Vocera Client Gateway needs to be reset. Contact the system
administrator.
If other people are able to use their T1000 phones, turn off the phone and
turn it on again. If the phone still cannot find the gateway, contact your system
administrator for help.
Frquently Asked Questions ··· 135
Why does my T1000 display say "Searching for Gateway"?
136 ··· Vocera User Guide
Agreements, Specifications, and Notices
This section contains information about third-party software agreements,
system specifications, and regulatory notices.
Third-Party Software Agreements
Certain portions of Vocera's product are derived from software licensed by the
third parties listed below. All such portions of Vocera's product are subject to
the notices and restrictions below. In any case where a product or portion of a
product is subject to differing provisions, the most restrictive shall be deemed
to govern. (By way of illustration, and not of limitation, although source code
rights, redistribution rights, or the right to create derivative works may in some
cases be available from the owner subject to provisions specified by that owner,
no such rights are available from Vocera and no redistribution or derivative
works of the Vocera product are authorized accept as permitted by the Vocera
End User License Agreement or as otherwise agreed in writing by Vocera.)
Please see http://www.vocera.com/legal for details concerning third party
software including corresponding notices and license provisions.
System Specifications
The badge, network, and electrical specifications differ for the B1000A and
B2000 badges. See the following sections:
• System Specifications for B1000A on page 137
• System Specifications for B2000 on page 140
• System Specifications for T1000 on page 142
System Specifications for B1000A
The following table summarizes the B1000A badge specifications:
Agreements, Specifications, and Notices ··· 137
System Specifications for B1000A
Table 47. B1000A badge specifications
Dimensions
4.2 x 1.4 x .6 in. (10.6 x 3.5 x 1.5 cm)
Weight
1.9 oz. (53.9 g) with standard battery pack
LED Indicators
Two indicators: one- and two-color
Display screen
Supports 4 lines of text, 14 characters per line
Controls
Call button
Hold/Do Not Disturb (DND) button
Volume and Menu Selection buttons
Headset Support *
2.5 mm gold-plated jack
* See the www.vocera.com web site or your
reseller for specific models supported
The following table summarizes the B1000A network specifications:
Table 48. B1000A network specifications
Network Standard
IEEE 802.11b
Frequency Band
2400–2483.5 MHz
Data Rates Supported
1, 2, 5.5 and 11 Mbps
Wireless Medium
Direct Sequence Spread Spectrum (DSSS)
Media Access Protocol
Carrier sense multiple access with collision
avoidance (CSMA/CA)
Modulation
DBPSK at 1 Mbps
DQPSK at 2 Mbps
CCK at 5.5 and 11 Mbps
Operating Channels
11 channels (US, Canada), 3 non-overlapping
Roaming
IEEE 802.11b compliant
Authentication
WPA-PSK
WPA-PEAP
138 ··· Vocera User Guide
System Specifications for B1000A
LEAP
Encryption
64-bit WEP
128-bit WEP
TKIP-WPA
TKIP-Cisco
The following table summarizes the B1000A electrical specifications:
Table 49. B1000A electrical specifications
RF Output Power *
+17 dBm typical
* Results based on a controlled test
environment. See the Vocera Infrastructure
Planning Guide for network design guidelines.
RF Receive Sensitivity *
–75 dBm at 11 Mbps
* Results based on a controlled test
environment. See the Vocera Infrastructure
Planning Guide for network design guidelines.
Microphone Frequency Range
350 Hz to 3.75 KHz
Microphone Directionality
Unidirectional cardioid response
Speaker Frequency Range
950 Hz to 3.75 KHz
Peak Speaker Loudness
75 dBSpl at 25 cm
Batteries
Battery Type
Lithium Ion
The following table summarizes the B1000A environmental specifications:
Table 50. B1000A environmental specifications
Operating Specifications
Temperature Range
41° to 104° F (5° to 40° C)
Humidity Range
5% to 95% relative humidity
Agreements, Specifications, and Notices ··· 139
System Specifications for B2000
Storage Specifications
Temperature Range
–4° to 104° F (–20° to 40° C)
Humidity Range
5% to 95% relative humidity
System Specifications for B2000
The following table summarizes the B2000 badge specifications:
Table 51. B2000 badge specifications
Dimensions
4.2 x 1.4 x .6 in. (10.6 x 3.5 x 1.5 cm)
Weight
1.9 oz. (53.9 g) with standard battery pack
LED Indicators
Two indicators: one- and two-color
Display screen
Supports 4 lines of text, 15 characters per line
Controls
Call button
Hold/Do Not Disturb (DND) button
Volume and Menu Selection buttons
Headset Support *
2.5 mm gold-plated jack
* See the www.vocera.com web site or your
reseller for specific models supported
The following table summarizes the B2000 network specifications:
Table 52. B2000 network specifications
Network Standard
IEEE 802.11b
IEEE 802.11g
Frequency Band
2400–2484 MHz
Data Rates Supported
1, 2, 5.5, 11, 6, 9, 12, 18, 24, 36, 48, 54 Mbps
Wireless Medium
Direct Sequence Spread Spectrum (DSSS)
Orthogonal Frequency Division Multiplexing
(OFDM)
140 ··· Vocera User Guide
System Specifications for B2000
Media Access Protocol
Carrier sense multiple access with collision
avoidance (CSMA/CA)
Modulation
DBPSK at 1Mbps
DQPSK at 2Mbps
CCK at 5.5 and 11Mbps
BPSK at 6 and 9Mbps
QPSK at 12 and 18 Mbps
16-QAM at 24 and 36 Mbps
64-QAM at 48 and 54 Mbps
Operating Channels
11 channels (US, Canada), 3 non-overlapping
Roaming
IEEE 802.11b compliant
IEEE 802.11g compliant
Authentication
WPA-PSK
WPA-PEAP
EAP-FAST
LEAP
Encryption
64-bit WEP
128-bit WEP
TKIP-WPA
AES-CCMP
The following table summarizes the B2000 electrical specifications:
Table 53. B2000 electrical specifications
RF Output Power *
+16 dBm maximum
* Results based on a controlled test
environment. See the Vocera Infrastructure
Planning Guide for network design guidelines.
RF Receive Sensitivity *
Agreements, Specifications, and Notices ··· 141
System Specifications for T1000
–75 dBm at 11 Mbps
–65 dBm at 54 Mbps
* Results based on a controlled test
environment. See the Vocera Infrastructure
Planning Guide for network design guidelines.
Microphone Frequency Range
350 Hz to 3.75 KHz
Microphone Directionality
Unidirectional cardioid response
Speaker Frequency Range
950 Hz to 3.75 KHz
Peak Speaker Loudness
75 dBSpl at 25 cm
Batteries
Battery Type
Lithium Ion
The following table summarizes the B2000 environmental specifications:
Table 54. B2000 environmental specifications
Operating Specifications
Temperature Range
32° to 104° F (0° to 40° C)
Humidity Range
5% to 95% relative humidity
Storage Specifications
Temperature Range
–4° to 104° F (–20° to 40° C)
Humidity Range
5% to 95% relative humidity
System Specifications for T1000
The following table summarizes the T1000 device specifications:
142 ··· Vocera User Guide
System Specifications for T1000
Table 55. T1000 device specifications
Dimensions
4.5 x 2 x 0.7 in. (11.5 x 4.9 x 1.8 cm)
Weight
3.5 oz. (99.2 g) with battery (xxx need
confirmation)
Display screen
Color TFT 128 x 160
Supports 11 lines of test, 18 characters per line
Controls
Phone keypad
Volume control
Navigation joystick
Headset Support *
2.5 mm gold-plated jack (xxx need
confirmation)
* See the www.vocera.com web site or your
reseller for specific models supported
The following table summarizes the T1000 network specifications: (xxx need
confirmation)
Table 56. T1000 network specifications
Network Standard
IEEE 802.11b
IEEE 802.11g
Frequency Band
2400–2484 MHz
Data Rates Supported
1, 2, 5.5, 11, 6, 9, 12, 18, 24, 36, 48, 54 Mbps
Wireless Medium
Direct Sequence Spread Spectrum (DSSS)
Orthogonal Frequency Division Multiplexing
(OFDM)
Media Access Protocol
Carrier sense multiple access with collision
avoidance (CSMA/CA)
Modulation
DBPSK at 1Mbps
DQPSK at 2Mbps
Agreements, Specifications, and Notices ··· 143
System Specifications for T1000
CCK at 5.5 and 11Mbps
BPSK at 6 and 9Mbps
QPSK at 12 and 18 Mbps
16-QAM at 24 and 36 Mbps
64-QAM at 48 and 54 Mbps
Operating Channels
11 channels (US, Canada), 3 non-overlapping
Roaming
IEEE 802.11b compliant
IEEE 802.11g compliant
Authentication
WPA-PSK
WPA-PEAP
EAP-FAST
LEAP
Encryption
64-bit WEP
128-bit WEP
TKIP-WPA
AES-CCMP
The following table summarizes the T1000 electrical specifications: (xxx need
confirmation)
Table 57. T1000 electrical specifications
RF Output Power *
+16 dBm maximum
* Results based on a controlled test
environment. See the Vocera Infrastructure
Planning Guide for network design guidelines.
RF Receive Sensitivity *
–75 dBm at 11 Mbps
–65 dBm at 54 Mbps
144 ··· Vocera User Guide
Regulatory Notices
* Results based on a controlled test
environment. See the Vocera Infrastructure
Planning Guide for network design guidelines.
Microphone Frequency Range
350 Hz to 3.75 KHz
Microphone Directionality
Unidirectional cardioid response
Speaker Frequency Range
950 Hz to 3.75 KHz
Peak Speaker Loudness
75 dBSpl at 25 cm
Batteries
Battery Type
Lithium Ion
The following table summarizes the T1000 environmental specifications: (xxx
need confirmation)
Table 58. T1000 environmental specifications
Operating Specifications
Temperature Range
32° to 104° F (0° to 40° C)
Humidity Range
5% to 95% relative humidity
Storage Specifications
Temperature Range
–4° to 104° F (–20° to 40° C)
Humidity Range
5% to 95% relative humidity
Regulatory Notices
B1000A and B2000 Regulatory Notices
For additional details regarding regulatory compliance of the Vocera
Communications Badge, go to www.vocera.com/legal/regulatory.aspx.
FCC Compliance
FCC Part 15.247
FCC Part 15, Class B Device
Agreements, Specifications, and Notices ··· 145
B1000A and B2000 Regulatory Notices
This device complies with part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference,
and (2) this device must accept any interference received, including interference
that may cause unwanted operation.
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC rules. These limits are
designed to provide reasonable protection against interference in a commercial
or residential installation. There is no guarantee, however, that interference will
not occur in any particular installation. If this equipment does cause interference
with radio or television reception, the user should try to correct the interference
by employing one or more of the following:
• Reorient or relocate the receiving antenna on the affected equipment.
• Increase the separation between the affected equipment and the badge.
• Consult the dealer or an experienced technician for help.
Any changes or modifications to this device not expressly approved by the
party responsible for compliance could void the user's authority to operate the
equipment.
THIS BADGE MEETS THE FCC REQUIREMENTS FOR EXPOSURE TO RADIO
FREQUENCY ENERGY (SAR).
Your wireless badge is a radio transmitter and receiver. It is designed and
manufactured not to exceed the emission limits for exposure to radio frequency
(RF) energy set by the Federal Communications Commission of the U.S.
Government. These limits are part of a set of comprehensive guidelines
that establish permitted levels of RF energy for the general population. The
guidelines are based on standards that were developed by independent
scientific organizations through periodic and thorough evaluation of scientific
studies. The standards include a substantial safety margin designed to assure
the safety of all persons, regardless of age and health. The exposure standard
for wireless communications devices employs a unit of measurement known as
the Specific Absorption Rate, or SAR. The SAR limit set by the FCC is 1.6W/kg.
Tests for SAR are conducted using standard operating positions, as applicable
to this device, specified by the FCC. The standard incorporates a substantial
margin of safety to give additional protection for the public and to account for
any variations in measurement. Before a badge is available for sale to the public,
sample units must be tested by a certified regulatory lab to verify that they do
not exceed the limit established by the government-adopted requirement for
safe exposure.
USE ONLY APPROVED ACCESSORIES
146 ··· Vocera User Guide
B1000A and B2000 Regulatory Notices
RF exposure (SAR) tests have been performed on the Vocera badge when it
is being worn correctly and used with the approved accessories. The SAR test
results show that the badge complies with all FCC exposure requirements.
When a properly-oriented badge is operated with the appropriate accessories,
as directed in the Vocera User Guide, the level of RF exposure is well below the
FCC limit of 1.6W/Kg.
Therefore, to ensure compliance with FCC RF exposure guidelines when
wearing the Vocera badge, the user should only use Vocera approved
accessories (e.g., lanyard, pocket clip, etc.). Accessories that have not been
tested for RF exposure compliance with this product may not comply with the
FCC RF exposure safety guidelines and should not be used.
To ensure RF exposure compliance of the badge when using the lanyard,
position and maintain the call button, the speaker, and the antenna facing away
from the body, as illustrated in the “Getting Started” section of the Vocera User
Guide. The badge and lanyard attachment have been designed specifically to
maintain proper orientation during normal usage. Additionally, the lanyard clip
can be secured to clothing to provide additional stability. Wearing the Vocera
badge with the antenna facing the body may result in non-compliance with
FCC RF exposure guidelines and must be avoided.
Use only the internal antenna which is part of this product. Any use of
unauthorized antennas, any modifications to the supplied antenna, or any use
of unauthorized attachments could damage the badge, violate FCC regulations,
and void the user’s authority to operate the product.
EU Declaration of Conformity (DoC)
Vocera Communications, Inc., hereby declares that this Wideband Transmission
System Radio (Communications Badge B1000A and B2000), is in compliance
with the essential requirements and other relevant provisions of the R&TTE
Directive 1999/5/EC.
Model:
• B1000A
• B2000
Standards:
Agreements, Specifications, and Notices ··· 147
B1000A and B2000 Regulatory Notices
Table 59. EU Declaration of Conformity (DoC)
B1000A Version
B2000 Version
EN 300-328 v1.5.1 (2004-08)
EN 300-328 v1.7.1 (2006-10)
EN 301-489-1 v1.4.1 (2002-08)
EN 301-489-1 v1.6.1 (2007-04)
EN 301-489-17 v1.2.1 (2002-08)
EN 301-489-17 v1.2.1 (2007-06)
IEC 60950
IEC 60950
EN 50383
EN 50383
Responsible Party:
Responsible Party contact information is available at
www.vocera.com/legal/regulatory.aspx.
CE Mark Restrictions:
• United Kingdom: System provider for third-party traffic may require a Wireless
Telegraphy and/or Telecommunications Act License.
• France: French regulations require that you do not use this device outdoors.
Notice to Australian and New Zealand Users
The Vocera communications badge meets the requirements for human exposure
to electromagnetic radiation outlined in the standard Radiocommunications
(Electromagnetic Radiation—Human Exposure) Standard, made under section
162 of the Radiocommunications Act of 1992 and compiled on 1 April 2007.
Notices to New Zealand Users
The grant of a Telepermit for any item of terminal equipment indicates only
that Telecom has accepted that the item complies with minimum conditions
for connection to its network. It indicates no endorsement of the product by
Telecom, nor does it provide any sort of warranty. Above all, it provides no
assurance that any item will work correctly in all respects with another item of
Telepermitted equipment of a different make or model, nor does it imply that
any product is compatible with all of Telecom's network services.
148 ··· Vocera User Guide
T1000 Regulatory Notices
Customers that experience difficulty understanding, or being understood by, the
person they are talking to via these Vocera B1000A or B2000 Communications
Badges should report the problem to IBM New Zealand Ltd, the equipment
supplier. Do not complain about this product's service quality to the Telecom
Fault Service (120). Any work undertaken by Telecom as a result of such a
complaint will be charged to the customer owning this Vocera B1000A or
B2000 Communications Badge product.
T1000 Regulatory Notices
For additional details regarding regulatory compliance of the Vocera
Communications Phone, go to www.vocera.com/legal/regulatory.aspx.
FCC Compliance
FCC Part 15.247
FCC Part 15, Class B Device
This device complies with part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference,
and (2) this device must accept any interference received, including interference
that may cause unwanted operation.
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC rules. These limits are
designed to provide reasonable protection against interference in a commercial
or residential installation. There is no guarantee, however, that interference will
not occur in any particular installation. If this equipment does cause interference
with radio or television reception, the user should try to correct the interference
by employing one or more of the following:
• Reorient or relocate the receiving antenna on the affected equipment.
• Increase the separation between the affected equipment and the phone.
• Consult the dealer or an experienced technician for help.
Any changes or modifications to this device not expressly approved by the
party responsible for compliance could void the user's authority to operate the
equipment.
THIS PHONE MEETS THE FCC REQUIREMENTS FOR EXPOSURE TO RADIO
FREQUENCY ENERGY (SAR).
Agreements, Specifications, and Notices ··· 149
T1000 Regulatory Notices
Your wireless phone is a radio transmitter and receiver. It is designed and
manufactured not to exceed the emission limits for exposure to radio frequency
(RF) energy set by the Federal Communications Commission of the U.S.
Government. These limits are part of a set of comprehensive guidelines
that establish permitted levels of RF energy for the general population. The
guidelines are based on standards that were developed by independent
scientific organizations through periodic and thorough evaluation of scientific
studies. The standards include a substantial safety margin designed to assure
the safety of all persons, regardless of age and health. The exposure standard
for wireless communications devices employs a unit of measurement known as
the Specific Absorption Rate, or SAR. The SAR limit set by the FCC is 1.6W/kg.
Tests for SAR are conducted using standard operating positions, as applicable
to this device, specified by the FCC. The standard incorporates a substantial
margin of safety to give additional protection for the public and to account
for any variations in measurement. Before a phone is available for sale to
the public, sample units must be tested by a certified regulatory lab to verify
that they do not exceed the limit established by the government-adopted
requirement for safe exposure.
USE ONLY APPROVED ACCESSORIES
RF exposure (SAR) tests have been performed on the Vocera phone when it is
being used correctly and with the approved accessories. The SAR test results
show that the phone complies with all FCC exposure requirements. When
a properly-oriented phone is operated with the appropriate accessories, as
directed in the Vocera User Guide, the level of RF exposure is well below the
FCC limit of 1.6W/Kg.
Therefore, to ensure compliance with FCC RF exposure guidelines when using
the Vocera phone, the user should only use Vocera approved accessories
(pocket clip, etc.). Accessories that have not been tested for RF exposure
compliance with this product may not comply with the FCC RF exposure safety
guidelines and should not be used.
Use only the internal antenna which is part of this product. Any use of
unauthorized antennas, any modifications to the supplied antenna, or any use
of unauthorized attachments could damage the phone, violate FCC regulations,
and void the user’s authority to operate the product.
EU Declaration of Conformity (DoC)
Vocera Communications, Inc., hereby declares that this Wideband Transmission
System Radio (T1000), is in compliance with the essential requirements and
other relevant provisions of the R&TTE Directive 1999/5/EC.
150 ··· Vocera User Guide
T1000 Regulatory Notices
Model:
• T1000
Standards:
Table 60. EU Declaration of Conformity (DoC)
T1000
EN 300-328 v1.7.1 (2006-10)
EN 301-489-1 v1.6.1 (2007-04)
EN 301-489-17 v1.2.1 (2007-06)
IEC 60950
EN 50360
Responsible Party:
Responsible Party contact information is available at
www.vocera.com/legal/regulatory.aspx.
CE Mark Restrictions:
• United Kingdom: System provider for third-party traffic may require a Wireless
Telegraphy and/or Telecommunications Act License.
• France: French regulations require that you do not use this device outdoors.
Notice to Australian and New Zealand Users
The Vocera phone meets the requirements for human exposure to
electromagnetic radiation outlined in the standard Radiocommunications
(Electromagnetic Radiation—Human Exposure) Standard, made under section
162 of the Radiocommunications Act of 1992 and compiled on 1 April 2007.
Notices to New Zealand Users
The grant of a Telepermit for any item of terminal equipment indicates only
that Telecom has accepted that the item complies with minimum conditions
for connection to its network. It indicates no endorsement of the product by
Telecom, nor does it provide any sort of warranty. Above all, it provides no
assurance that any item will work correctly in all respects with another item of
Telepermitted equipment of a different make or model, nor does it imply that
any product is compatible with all of Telecom's network services.
Agreements, Specifications, and Notices ··· 151
T1000 Regulatory Notices
Customers that experience difficulty understanding, or being understood by,
the person they are talking to via Vocera T1000 phones should report the
problem to IBM New Zealand Ltd, the equipment supplier. Do not complain
about this product's service quality to the Telecom Fault Service (120). Any work
undertaken by Telecom as a result of such a complaint will be charged to the
customer owning this Vocera T1000 phone.
152 ··· Vocera User Guide
Important Safety Instructions
Vocera Badge Safety Instructions
The Vocera badge (including its battery component) and the Vocera
battery charger are electronic devices. Care appropriate to the use of
any electronic device must be taken in using the badge and the battery
charger in order to minimize the possibility of injury (e.g., from shock)
and damage (e.g., from fire).
In addition, the Vocera badge is a wireless communication device
that works by generating radio frequency (RF) signals. These signals,
although generally lower in strength than a typical cellular telephone,
can interfere with other electronic devices that are not appropriately
shielded against RF signals. If the Vocera badge will be used in
proximity to sensitive electronic devices for which interference could
result in serious consequences, you must consult with the manufacturer
of any such device in order to determine whether the Vocera badge can
be safely operated in proximity to such device.
In order to ensure comfortable use of the badge and to avoid possible
damage to hearing, do not bring the speaker within close proximity of
the ear while the badge is powered on.
References below to the “badge” refer to the Vocera badge, including
its battery component, while references to the “product” refer to the
badge and the Vocera battery charger.
In addition to other basic safety precautions appropriate to the use of
wireless electronic devices, please follow the safety and use instructions
set forth below.
Badge and Battery Charger Safety
1. PLEASE BE CERTAIN TO READ, UNDERSTAND, AND FOLLOW ALL
WARNINGS AND INSTRUCTIONS IN THE PRODUCT DOCUMENTATION AND
ON THE PRODUCT ITSELF.
Important Safety Instructions ··· 153
Badge and Battery Charger Safety
2. To reduce the risk of electric shock, do not disassemble any part of the
product. Instead, take the product to qualified service personnel when
service or repair work is required. Opening or removing covers may expose
you to dangerous voltages or other risks, and incorrect reassembly can
cause electric shock when you use the product again.
3. Do not put anything other than a Vocera badge or Vocera battery into a
Vocera charger slot, as other objects may touch dangerous voltage points or
may short out parts, both of which conditions could result in fire or electric
shock.
4. Do not place the product on an unstable surface, as the product may fall
and suffer serious damage.
5. Never place the badge or charger near or over a radiator or heat register,
and do not operate the charger in a cabinet or other enclosure unless
proper ventilation is provided.
6. Do not position the badge or battery charger near any source of water
such as a sink, wash bowl, or toilet. Do not spill liquid of any kind on the
product, as doing so may short out parts, causing damage to the product
and creating the risk of fire or electric shock.
7. Take the badge or charger to a qualified service provider in these
circumstances:
• If liquid has been spilled onto the badge or charger, or if rain or water has
touched the badge or charger.
• If the badge or charger does not operate normally after you follow the
operating instructions.
• If the badge or charger has been dropped or damaged.
• If the badge or charger exhibits a distinct degradation in performance.
• If the power cord or plug on the charger is damaged or frayed.
8. Unplug the charger from the wall outlet before cleaning. To clean or
disinfect the badge and charger, wipe with a cloth dampened with
germicidal solution or isopropyl alcohol. Use of any other cleaners may
damage the badge and void your warranty.
9. Use the battery charger indoors only.
10. Do not allow anything to rest on the charger‘s power cord. Do not locate
the charger where the cord may be damaged or where the cord may cause
someone to trip. Keep the power cord away from operating machinery.
11. Do not overload outlets or extension cords, because this may cause a fire or
electrical shock.
154 ··· Vocera User Guide
Additional Instructions Related to Battery Safety
12. Operate the charger only with a Vocera-approved power adapter.
Utilisez le chargeur seulement avec un adaptateur de puissance approuvé
par Vocera.
Additional Instructions Related to Battery Safety
1. Use only the batteries supplied with the product or Vocera-approved
replacements.
2. Do not use the battery to power any device other than a Vocera badge.
3. Charge the battery only in a Vocera charger and according to the
instructions in the Vocera User Guide. These instructions are also included
with the charger.
4. Do not charge the battery in a place where static electricity is generated or
let the battery touch any object that is statically charged.
5. The battery can be stored at temperatures between –4° F and 104° F
(between –20° C and 40° C), and can be charged or operated at
temperatures between 32° F and 104° F (between 0° C and 40° C).
6. Do not put the battery into a microwave oven, conventional oven, dryer, or
high-pressure container, or dispose of the battery in a fire. If you do so, the
battery might explode.
7. Do not open or puncture the battery or subject the battery to strong
physical shock.
8. Stop using the battery if it exhibits abnormal heat, odor, color, deformation,
or is in an abnormal condition.
9. If you detect leakage or a foul odor, it is especially important to keep the
battery away from fire. If battery liquid leaks onto your skin or clothes,
immediately wash well with clean water. If liquid leaking from the battery
gets into your eyes, do not rub your eyes. Instead, immediately rinse your
eyes well with clean water, and consult a doctor.
10. Handle batteries with care to avoid shorting the battery with conducting
materials, such as rings, bracelets, and keys. If the battery shorts, it may
overheat and burn you.
11. After the battery has reached the end of its useful life, we recommend
recycling the materials at a recycling center in your community. If you
choose to dispose of the batteries, consult the regulations that are in force
in your locale.
Important Safety Instructions ··· 155
Important Information About Use in Certain Areas
12. When recycling or discarding the battery, make it non-conductive by
applying vinyl tape to the terminals located on the edges of the battery, at
the sides.
FAILURE TO FOLLOW THE FOREGOING INSTRUCTIONS COULD RESULT IN (A)
DAMAGE TO EQUIPMENT, VOIDING YOUR WARRANTY AND/OR (B) PROPERTY
DAMAGE AND/OR SERIOUS PERSONAL INJURY, INCLUDING DEATH.
ATTENTION: SI LES INSTRUCTIONS CI-DESSOUS NE SONT PAS SUIVIES, VOUS
VOUS EXPOSEZ AUX RISQUES SUIVANTS: A) DOMMAGE À L’ÉQUIPEMENT,
ANNULANT VOTRE GUARANTIE, B) DOMMAGES À LA PROPRIÉTÉ ET/OU
RISQUES DE BLESSURES SÉRIEUSES, INCLUANT PERTE DE VIE.
Important Information About Use in Certain Areas
1. Turn your badge OFF in facilities when any posted notices instruct you to
turn off all devices that emit a radio frequency. To turn the badge OFF,
depress the Hold/DND button for 5 seconds or remove the battery. If the
rules of your facility limit use of RF-emitting devices in certain areas, you
must familiarize yourself with these rules and follow them strictly.
2. If you have any reason to suspect that the badge is interfering with sensitive
equipment, turn the badge OFF immediately.
3. Turn your badge OFF and do not use the charger when you are in any
area with potentially explosive materials in the atmosphere. Sparks in such
areas could cause an explosion or fire, resulting in bodily injury or death.
Areas with potentially explosive atmospheres include: fueling areas; transfer
or storage facilities for fuel or chemicals; facilities with equipment using
liquefied petroleum gas, such as propane or butane; and areas where the
air contains chemicals or particles, such as grain, dust, or metal powders.
FAILURE TO FOLLOW THE FOREGOING INSTRUCTIONS COULD RESULT IN (A)
DAMAGE TO EQUIPMENT, VOIDING YOUR WARRANTY AND/OR (B) PROPERTY
DAMAGE AND/OR SERIOUS PERSONAL INJURY, INCLUDING DEATH.
ATTENTION: SI LES INSTRUCTIONS CI-DESSOUS NE SONT PAS SUIVIES, VOUS
VOUS EXPOSEZ AUX RISQUES SUIVANTS: A) DOMMAGE À L’ÉQUIPEMENT,
ANNULANT VOTRE GUARANTIE, B) DOMMAGES À LA PROPRIÉTÉ ET/OU
RISQUES DE BLESSURES SÉRIEUSES, INCLUANT PERTE DE VIE.
156 ··· Vocera User Guide
Vocera T1000 Phone Safety Instructions
Vocera T1000 Phone Safety Instructions
The Vocera T1000 phone (including its battery component) and the
Vocera battery charger are electronic devices. Care appropriate to the
use of any electronic device must be taken in using the phone and the
battery charger in order to minimize the possibility of injury (e.g., from
shock) and damage (e.g., from fire).
In addition, the Vocera phone is a wireless communication device
that works by generating radio frequency (RF) signals. These signals,
although generally lower in strength than a typical cellular telephone,
can interfere with other electronic devices that are not appropriately
shielded against RF signals. If the Vocera phone will be used in
proximity to sensitive electronic devices for which interference could
result in serious consequences, you must consult with the manufacturer
of any such device in order to determine whether the Vocera phone can
be safely operated in proximity to such device.
References below to the “phone” refer to the Vocera phone, including
its battery component, while references to the “product” refer to the
phone and the Vocera battery charger.
In addition to other basic safety precautions appropriate to the use of
wireless electronic devices, please follow the safety and use instructions
set forth below.
Phone and Battery Charger Safety
1. PLEASE BE CERTAIN TO READ, UNDERSTAND, AND FOLLOW ALL
WARNINGS AND INSTRUCTIONS IN THE PRODUCT DOCUMENTATION AND
ON THE PRODUCT ITSELF.
2. To reduce the risk of electric shock, do not disassemble any part of the
product. Instead, take the product to qualified service personnel when
service or repair work is required. Opening or removing covers may expose
you to dangerous voltages or other risks, and incorrect reassembly can
cause electric shock when you use the product again.
3. Do not put anything other than a Vocera phone into a Vocera charger slot,
as other objects may touch dangerous voltage points or may short out
parts, both of which conditions could result in fire or electric shock.
4. Do not place the product on an unstable surface, as the product may fall
and suffer serious damage.
Important Safety Instructions ··· 157
Additional Instructions Related to Battery Safety
5. Never place the phone or charger near or over a radiator or heat register,
and do not operate the charger in a cabinet or other enclosure unless
proper ventilation is provided.
6. Do not position the phone or battery charger near any source of water
such as a sink, wash bowl, or toilet. Do not spill liquid of any kind on the
product, as doing so may short out parts, causing damage to the product
and creating the risk of fire or electric shock.
7. Take the phone or charger to a qualified service provider in these
circumstances:
• If liquid has been spilled onto the phone or charger, or if rain or water has
touched the phone or charger.
• If the phone or charger does not operate normally after you follow the
operating instructions.
• If the phone or charger has been dropped or damaged.
• If the phone or charger exhibits a distinct degradation in performance.
• If the power cord or plug on the charger is damaged or frayed.
8. Unplug the charger from the wall outlet before cleaning. To clean or
disinfect the phone and charger, wipe with a cloth dampened with
germicidal solution or isopropyl alcohol. Use of any other cleaners may
damage the phone and void your warranty.
9. Use the battery charger indoors only.
10. Do not allow anything to rest on the charger‘s power cord. Do not locate
the charger where the cord may be damaged or where the cord may cause
someone to trip. Keep the power cord away from operating machinery.
11. Do not overload outlets or extension cords, because this may cause a fire or
electrical shock.
12. Operate the charger only with a Vocera-approved power adapter.
Utilisez le chargeur seulement avec un adaptateur de puissance approuvé
par Vocera.
Additional Instructions Related to Battery Safety
1. Use only the batteries supplied with the product or Vocera-approved
replacements.
2. Do not use the battery to power any device other than a Vocera phone.
158 ··· Vocera User Guide
Additional Instructions Related to Battery Safety
3. Charge the phone only in a Vocera charger and according to the
instructions in the Vocera User Guide. These instructions are also included
with the charger.
4. Do not charge the phone in a place where static electricity is generated or
let the phone touch any object that is statically charged.
5. The battery can be stored at temperatures between –4° F and 104° F
(between –20° C and 40° C), and can be charged or operated at
temperatures between 32° F and 104° F (between 0° C and 40° C).
6. Do not put the battery into a microwave oven, conventional oven, dryer, or
high-pressure container, or dispose of the battery in a fire. If you do so, the
battery might explode.
7. Do not open or puncture the battery or subject the battery to strong
physical shock.
8. Stop using the battery if it exhibits abnormal heat, odor, color, deformation,
or is in an abnormal condition.
9. If you detect leakage or a foul odor, it is especially important to keep the
battery away from fire. If battery liquid leaks onto your skin or clothes,
immediately wash well with clean water. If liquid leaking from the battery
gets into your eyes, do not rub your eyes. Instead, immediately rinse your
eyes well with clean water, and consult a doctor.
10. Handle batteries with care to avoid shorting the battery with conducting
materials, such as rings, bracelets, and keys. If the battery shorts, it may
overheat and burn you.
11. After the battery has reached the end of its useful life, we recommend
recycling the materials at a recycling center in your community. If you
choose to dispose of the batteries, consult the regulations that are in force
in your locale.
12. When recycling or discarding the battery, make it non-conductive by
applying vinyl tape to the terminals located on the edges of the battery, at
the sides.
FAILURE TO FOLLOW THE FOREGOING INSTRUCTIONS COULD RESULT IN (A)
DAMAGE TO EQUIPMENT, VOIDING YOUR WARRANTY AND/OR (B) PROPERTY
DAMAGE AND/OR SERIOUS PERSONAL INJURY, INCLUDING DEATH.
ATTENTION: SI LES INSTRUCTIONS CI-DESSOUS NE SONT PAS SUIVIES, VOUS
VOUS EXPOSEZ AUX RISQUES SUIVANTS: A) DOMMAGE À L’ÉQUIPEMENT,
ANNULANT VOTRE GUARANTIE, B) DOMMAGES À LA PROPRIÉTÉ ET/OU
RISQUES DE BLESSURES SÉRIEUSES, INCLUANT PERTE DE VIE.
Important Safety Instructions ··· 159
Important Information About Use in Certain Areas
Important Information About Use in Certain Areas
1. Turn your phone OFF in facilities when any posted notices instruct you to
turn off all devices that emit a radio frequency. To turn the phone OFF, press
the End button for 5 seconds or remove the battery. If the rules of your
facility limit use of RF-emitting devices in certain areas, you must familiarize
yourself with these rules and follow them strictly.
2. If you have any reason to suspect that the phone is interfering with sensitive
equipment, turn the phone OFF immediately.
3. Turn your phone OFF and do not use the charger when you are in any
area with potentially explosive materials in the atmosphere. Sparks in such
areas could cause an explosion or fire, resulting in bodily injury or death.
Areas with potentially explosive atmospheres include: fueling areas; transfer
or storage facilities for fuel or chemicals; facilities with equipment using
liquefied petroleum gas, such as propane or butane; and areas where the
air contains chemicals or particles, such as grain, dust, or metal powders.
FAILURE TO FOLLOW THE FOREGOING INSTRUCTIONS COULD RESULT IN (A)
DAMAGE TO EQUIPMENT, VOIDING YOUR WARRANTY AND/OR (B) PROPERTY
DAMAGE AND/OR SERIOUS PERSONAL INJURY, INCLUDING DEATH.
ATTENTION: SI LES INSTRUCTIONS CI-DESSOUS NE SONT PAS SUIVIES, VOUS
VOUS EXPOSEZ AUX RISQUES SUIVANTS: A) DOMMAGE À L’ÉQUIPEMENT,
ANNULANT VOTRE GUARANTIE, B) DOMMAGES À LA PROPRIÉTÉ ET/OU
RISQUES DE BLESSURES SÉRIEUSES, INCLUANT PERTE DE VIE.
160 ··· Vocera User Guide
Command Reference
In the following list, commands marked with an asterisk (*) either require a
permission from your system administrator or require that Vocera is integrated
with your phone system.
Summon and Dismiss the Genie
Table 61. Summoning and dismissing the Genie
Action
Recommended Commands
Summon the Genie
Press the Call button. Wait for the Genie to answer.
Dismiss the Genie
Cancel (or press the Hold/DND button).
Log In and Log Out
Table 62. Logging in and logging out
Action
Recommended Commands (examples in italics)
Log in
Press the Call button, say your first and last name when
prompted.
Log out
Log me out.
Find out who is logged in
to your badge
Who am I?
Listen to the welcome
tutorial
Play Welcome Tutorial.
Command Reference ··· 161
Record Your Name, Greeting, and Voiceprint
Action
Log in at a site you are
visiting
Recommended Commands (examples in italics)
1. Press the Call button, then wait to hear the log-in
prompt.
2. Connect to your home site as follows:
Connect to Santa Cruz.
3. Wait for the next log-in prompt, then say or spell
your name as usual:
April Buckley.
Log in at your home site
Press the Call button, say your first and last name when
prompted.
Record Your Name, Greeting, and Voiceprint
Table 63. Recording name, greeting, and voiceprint
Action
Recommended Commands
Record your name
Record my name.
Record your greeting
Record my greeting.
Play your greeting
Play my greeting.
Erase your greeting
Erase my greeting.
Record your voiceprint
Record my voiceprint. *
Erase your voiceprint
Erase my voiceprint. *
Call a User or Group Member
Table 64. Calling a user or group member
Action
Recommended Commands (examples in italics)
Call another user
Call John Smith.
Call a group member
Call Tech Support.
Place an urgent call
Urgently call John Smith. *
Call a user with a
department name
Call John Smith in Hardware.
162 ··· Vocera User Guide
Dial a Telephone Number
Action
Recommended Commands (examples in italics)
Call a user with a first
name and department
Call Sue in Hardware.
Dial a Telephone Number
Table 65. Dialing a telephone
Action
Recommended Commands (examples in italics)
Dial an extension
Dial extension 3145. *
Dial an outside phone
number
Dial an outside number. *
Redial the last phone
number you called
Redial number. *
Broadcast to a Group
Table 66. Broadcasting to a group
Action
Recommended Commands (examples in italics)
Initiate a broadcast to a
group
Broadcast to Tech Support.
Initiate an urgent
broadcast to a group
Urgently broadcast to Tech Support. *
Initiate an urgent
broadcast to the
emergency broadcast
group
Double-click the Call button.
Cancel a broadcast
Press the Hold/DND button while listening to the
broadcast.
Command Reference ··· 163
Forward a Call
Action
Reply to everyone
Recommended Commands (examples in italics)
1. Press and hold the Call button before the broadcast
ends.
• When it is OK to talk, the badge plays a chime.
• If somebody else has already started to reply, you
hear a warning sound.
2. Begin speaking.
Everyone in the broadcast group hears you
immediately.
3. When finished, release the Call button.
Everyone in the broadcast group hears a chime,
letting them know they can now reply.
Forward a Call
Table 67. Forwarding a call
Action
Recommended Commands (examples in italics)
Forward your calls
Forward my calls to my desk phone. *
Forward my calls to my cell phone. *
Forward my calls to my home phone. *
Forward my calls to voice mail. *
Forward my calls to extension 3245. *
Forward my calls to an outside number. *
Forward my calls to another number. *
Forward my calls to Tech Support.
Forward my calls to John Smith.
Stop forwarding.
When asked which calls
to forward, answer:
All.
Unanswered.
Offline.
164 ··· Vocera User Guide
Transfer a Call
Transfer a Call
Table 68. Transferring a call
Action
Recommended Commands (examples in italics)
Transfer a call to a badge
Transfer to Mary Smith.
Transfer to Tech Support.
Transfer a call to a desk
extension
Transfer to extension 2457. *
Use Instant Conferences
Table 69. Using instant conferences
Action
Recommended Commands (examples in italics)
Join a conference
Join the conference for Managers. *
Leave a conference
Leave the conference for Cashiers. *
Start conferencing or
reply (when you are in a
conference)
1. Press and hold the Call button.
• When it is OK to talk, the badge plays a chime .
• If somebody else in the conference has already
started to speak, you hear a warning sound.
2. Begin speaking.
Everyone in the conference hears you immediately.
3. When finished, release the Call button.
Everyone in the conference hears a chime, letting
them know they can now reply.
Find out what conference
you are in
What conference am I in?
Find out who is in your
conference
Who is in my conference?
Find out who is in any
conference
Who is in the conference for Intensive Care ?
Command Reference ··· 165
Send and Receive Numeric Pages
Send and Receive Numeric Pages
Table 70. Sending and receiving numeric pages
Action
Recommended Commands (examples in italics)
Send a numeric page to a
badge user, group, buddy,
or address book entry
Send a page to Tom Mailer. *
Send a numeric page
to any arbitrary pager
number
Dial a pager number. *
Allow badge users to
send you numeric pages *
Enable pages. *
Stop receiving numeric
pages from badge users *
Disable pages. *
Send a page to Tech Support. *
Block and Accept Calls
Table 71. Blocking and accepting calls
Action
Recommended Commands (examples in italics)
Block calls
Block all calls. *
Block all calls from John Smith. *
Block all calls except from John Smith. *
Block all calls except from Tech Support. *
Accept calls
Accept all calls. *
Accept all calls from John Smith. *
Accept all calls except from John Smith. *
Accept all calls except from Tech Support. *
Find out who is currently
blocked from calling your
badge
166 ··· Vocera User Guide
Who is blocked?
Send Messages
Send Messages
Table 72. Sending messages
Action
Recommended Commands (examples in italics)
Send a message
Record a message for John Smith.
Record an urgent message for Tech Support.
Send an e-mail with a
voice attachment
Record an email for John Smith.
Record an email for Tech Support.
Play Messages
Table 73. Playing messages
Action
Recommended Commands (examples in italics)
Play new voice messages
Play messages.
Play messages from John Smith.
Play messages from Marketing.
Play new text messages
Play text messages.
Play old (previously
played) voice messages
Play old messages.
Play old messages from John Smith.
Play old messages from Marketing.
Play old (previously
played) text messages
Play old text messages.
Delete voice messages,
played or not
Delete all messages.
Delete text messages,
played or not
Delete all text messages.
Find out who called or
left a message while
you were unavailable
(if you have Missed Call
Notification turned off)
Who called?
Delete messages from John Smith.
Delete all text messages from John Smith.
Command Reference ··· 167
Locate Users and Groups
Action
Recommended Commands (examples in italics)
Issue commands while
playing a message. (Press
the Call button before
saying the command.)
Delete.
Save.
Next.
Repeat.
Time.
Date.
Cancel.
Locate Users and Groups
Table 74. Locating users and groups
Action
Recommended Commands (examples in italics)
Find out what location
you are closest to
Where am I? *
Locate another user
Where is John Smith? *
Locate the nearest
member of a group
Where is the nearest member of Tech Support? *
Where is the closest member of Tech Support? *
Locate nearest member of Tech Support? *
Locate closest member of Tech Support? *
Find a member of a group
close to a given location
Locate members of Tech Support close to The First
Floor. *
Work With Your Groups
Table 75. Working with your groups
Action
Recommended Commands (examples in italics)
Find out what groups you
belong to.
What groups am I in?
Find out who belongs to
a group.
Who is a member of Code Blue?
Add yourself to a group
Add me to Code Blue. *
168 ··· Vocera User Guide
Manage Groups
Action
Recommended Commands (examples in italics)
Add yourself to multiple
groups *
Add me to multiple groups.
Remove yourself from a
group
Remove me from Code Blue. *
Remove yourself from
multiple groups *
Remove me from multiple groups.
Each time you hear a tone, say the name of a group to
which you want to be added. When you are finished,
press the Call button.
Each time you hear a tone, say the name of a group
from which you want to be removed. When you are
finished, press the Call button.
Manage Groups
Table 76. Managing groups
Action
Recommended Commands (examples in italics)
Add a member to a group
Add Lynn Faulkner to Code Blue. *
Remove a member from a
group
Remove Lynn Faulkner from Code Blue. *
Record a name prompt
for a group
Record name for Code Blue. *
Record a greeting for a
group
Record greeting for Technical Support. *
Place a Three-Way Conference Call
Table 77. Placing a three-way conference call
Action
Recommended Commands (examples in italics)
Initiate a three-way
conference call
Conference James Madison and Mary Lamb.
Add another party to
a call (unsupervised
method)
1. Press the Hold/DND button to put your call on hold.
2. Press the Call button to summon the Genie and say:
Invite Robin Hood.
Command Reference ··· 169
Place a Three-Way Conference Call
Action
Add another party to a
call (supervised method)
Recommended Commands (examples in italics)
1. Press the Hold/DND button to put your call on hold.
2. Press the Call button to summon the Genie and say:
Call Robin Hood. Your badge connects to the new
party.
3. After speaking with the new party, press the
Hold/DND button. When the Genie asks if you
want to conference the parties, do either or the
following:
• Answer “ Yes ” to create a three-way conference
call between you and the other two parties.
• Answer “ No ” to place the new party on hold
while you speak with the original caller.
Switch between an active
call and a call on hold
Press the Hold/DND button.
End a conversation and
return to the other party
Press the Call button while talking to the person you
want to disconnect.
Initiate an urgent
three-way conference call
Urgently conference John Smith and Mary Jones. *
Urgently add another
party to an ongoing call
Press the Hold/DND button to put your call on hold.
Press the Call button to summon the Genie and say
either of the following:
• Urgently invite Robin Hood. *
• Urgently call Robin Hood. *
Placing a three-way
conference call between
different sites
1. Connect to a remote site:
Connect to Santa Cruz.
2. Wait for the next Genie prompt, then say:
Conference April Buckley.
3. After April is connected, press the Hold/DND button
to put the call on hold.
4. Connect to another remote site:
Connect to Scotts Valley.
5. Invite another user to the conference call:
Invite John Smith.
170 ··· Vocera User Guide
Work with Sites
Work with Sites
Table 78. Working with sites
Action
Recommended Commands (examples in italics)
Call a user at your current
site
Call April Buckley.
Call a user whose home
site is the same as your
current site
Call April Buckley.
Call a user at a remote
site or any arbitrary site
1. Connect to Santa Cruz.
2. Wait for the next Genie prompt, then say:
Call April Buckley.
Dictation
Table 79. Dictation
Action
Recommended Voice Commands
(examples in italics)
Start recording a dictation session
Start dictation. *
For more information about using the
badge to record a dictation session, see
the Vocera Dictation User Guide.
Miscellaneous
Table 80. Miscellaneous commands
Action
Recommended Commands (examples in italics)
Find out the time and
date
What time is it?
Train the Genie to
recognize the way you say
a name
Learn a name.
Unlearn the training
Unlearn a name.
Learn a group name.
Learn a location name.
Unlearn a group name.
Unlearn a location name.
Command Reference ··· 171
Miscellaneous
Action
Recommended Commands (examples in italics)
Train the Genie to
recognize the way you say
common commands
Learn commands.
Train the Genie to
recognize the way you say
other commands
Learn more commands.
Delete all your learned
commands
Unlearn commands.
Connect incoming calls
immediately
Turn Auto Answer on.
Ask before connecting
incoming calls
Turn Auto Answer off.
Play announcements
through badge speaker
when headset plugged in
Turn announce through speaker on.
Play announcements
through headset when
headset plugged in
Turn announce through speaker off.
172 ··· Vocera User Guide
Index
Accepting calls, voice commands, 87
Access point
relationship to locations, 29
Searching for Access Points message, 32
Announce through Speaker, 68
Answering calls, 56
Auto Answer for Incoming Calls, 57
Auto Answer For Incoming Calls, 68
Badge operation
adjusting the volume, 32
Announce through Speaker, 68
answering calls, 56
automatic answering, 68
battery disposal, 155
beginning a call, 47
call waiting, 57
calling groups, 52
calling other Vocera devices, 49, 52, 72
cleaning, 122
conference calls, 81
ending a call, 57
holding a call, 58
safety recommendations, 146
Battery
disposal, 155, 158
removing from the badge, 120
replacing, 122
safety information, 155, 158
Battery charger
indicators, 120, 127
using, 120
Beginning a call, 47
Index ··· 173
Blocking calls, voice commands, 87
Broadcast
Broadcasting to a group, 78
emergency broadcast, 79
Buddies, 72
Call waiting, 57
Calls
accepting, 87
answering, 56
blocking, 87
call waiting, 57
calling groups, 52
calling other users, 49, 52, 72
conference calls, 81
ending, 57
holding, 58
starting, 47
Cleaning the badge, 122
Cleaning the T1000 phone, 127
Compliance statements, 145
conference
joining, 76
leaving, 76
Conference calls, 81, 82
Deleting
greeting, 48
learned names, 53
dictation, 88, 171
Do Not Disturb, 58, 58
VIP status effect, 58, 58
Email messages
reading on a Vocera device, 65
sending from a badge, 61
sending to a Vocera device, 103
emergency broadcast group, 79
Ending calls, 57
FCC statement, 145
font size, 30
174 ··· Vocera User Guide
Forwarding your calls, 80
Genie
summoning, 47
training, 53
Glossary
buddy, 116
Genie, 15
outside buddy, 116
text message, 116
User Console, 115
Vocera server, 15
Greeting, personal, 48
greetings
recording group greetings, 100
Groups
adding, 99
Broadcast, 78
calling, 52
general information, 99
joining, 85
leaving, 85
recording greetings for, 100
recording name prompts for, 100
headset
Announce through Speaker, 68
jack, 43
volume adjustment, 31
Hold/DND button
alternative voice commands, 87
holding calls with, 58
Holding a call, 58
Learning a name, 53
Logging In and Out, 47
messages
font size, 30
Messages
playing, 62
recording and sending, 60
Index ··· 175
N
Name
recording, 48
names
recording group name prompts, 100
Outside Buddies, 72
Panic group (see emergency broadcast group)
Phone operation
Announce through Speaker, 68
answering calls, 56
automatic answering, 68
battery disposal, 158
beginning a call, 47
call waiting, 57
calling groups, 52
calling other Vocera devices, 49, 52, 72
conference calls, 81
ending a call, 57
holding a call, 58
safety recommendations, 149
Playing messages, 62
Recording
Recording your voiceprint, 87
Recording a greeting, 48
Recording a name
training the Genie, 53
your name, 48
recording greetings
groups, 100
Recording messages, 60
recording names
group prompts, 100
Regulatory statements, 145
Safety information
battery, 155, 158
Safety recommendations, 153
SAR exposure, 146, 149
176 ··· Vocera User Guide
SAR exposure guidelines, 146, 149
Sending messages, 60
Sound level, 32
speaker
volume adjustment, 31
Speech recognition
proper badge position for, 17
training the Genie, 53
Starting a call, 47
Supervised conference calls, 82
T1000 phone operation
cleaning, 127
Terms
buddy, 116
Genie, 15
outside buddy, 116
text message, 116
User Console, 115
Vocera Server, 15
Text message
reading on a Vocera device, 65
Text messages
sending from a T1000 phone, 103
Unlearning a name, 53
Urgent commands, 83
User Console, 115
Voice commands
accepting calls, 87
answering calls, 56
blocking calls, 87
conference calls, 81
general guidelines, 131
making calls, 49, 52, 72
sending messages, 60
training the Genie, 53
Voice email, 61
Voice messages
recording and sending, 60
Voiceprint
Recording, 87
Index ··· 177
volume adjustment, 31
178 ··· Vocera User Guide

---

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