Vocollect TAP802-01 A500 Talkman (Model TAP802-01) User Manual

Vocollect Inc A500 Talkman (Model TAP802-01)

Users Manual Revised 080715

Vocollect Talkman A500 Product GuideAugust 2015ETP.PG.5010A.2015.08
NoticeAbout Honeywell Documentation©Copyright 1987-2015 Honeywell International Inc. All rights reserved. Honeywell and its product namesare among the trademarks and/or service marks owned by Honeywell International, Inc., or its subsidiaries.Published ByHoneywell Vocollect Solutions703 Rodi RoadPittsburgh, PA 15235+1 412 829-8145fax +1 412 829-0972http://www.vocollectvoice.comConfidentialityThis documentation provides information for Honeywell customers who are using Honeywell products.For use by employees, partners, and customers of Honeywell. All equipment design and technical informationcontained within this document is the confidential property of Honeywell. No use or disclosure thereof maybe made without written permission from Honeywell.Warning and DisclaimerHoneywell International Inc. (“HII”) reserves the right to make changes in specifications and other informationcontained in this document without prior notice, and the reader should in all cases consult HII to determinewhether any such changes have been made.The information in this publication does not represent a commitment on the part of HII. HII shall not be liablefor technical or editorial errors or omissions contained herein; nor for incidental or consequential damagesresulting from the furnishing, performance, or use of this material.This document contains proprietary information that is protected by copyright. All rights are reserved.No part of this document may be photocopied, reproduced, or translated into another language without theprior written consent of HII.Confidential: For informational use by Honeywell resellers and customers only
ContentsChapter 1: Introduction........................................................................................9Talkman Devices and Headsets......................................................................................................................9General Safety Guidelines.............................................................................................................................10Honeywell Battery Safety....................................................................................................................11Contact Information........................................................................................................................................12Patents and Intellectual Property...................................................................................................................14Chapter 2: Using the Talkman A500..................................................................15Charging an A500 or T5 Device.....................................................................................................................16Charging an A500 or T5 Battery in a Device.......................................................................................16Charging an A500 or T5-Series Battery..............................................................................................16Removing an A500, T2-Series or T5-Series Device From a Charger.................................................17Inserting a Battery into a Talkman A500, T5-Series or T2-Series Device...........................................17Removing a Battery from a Talkman A500, T5-Series or T2-Series Device.......................................18Battery Warm-Up Time........................................................................................................................19Easy Configuration.........................................................................................................................................19Easy Configuration: Initial Setup.........................................................................................................19Easy Configuration: Bringing Additional T5, T5m, and A500 Devices Online.....................................20Turning a Talkman Device On.......................................................................................................................20Turning a Talkman Device Off.......................................................................................................................21About LED Indicators.....................................................................................................................................22A500 Device LED Indicators...............................................................................................................22Loading an Operator's Templates..................................................................................................................23Adjusting the Voice.........................................................................................................................................23Adjusting the Pitch...............................................................................................................................24Adjusting the Volume Using Voice......................................................................................................24Adjusting the Volume Using Device Buttons.......................................................................................24Adjusting the Speed............................................................................................................................24Changing the Speaker's Gender.........................................................................................................25Understanding Talkman Commands..............................................................................................................25Options for Hearing Impaired Users...............................................................................................................26Cleaning Procedures for Honeywell Equipment.............................................................................................26Cleaning Plastics.................................................................................................................................27Cleaning Contacts...............................................................................................................................27Chapter 3: Talkman A500 VMT...........................................................................29Mounts for Talkman A500/T5 VMT................................................................................................................29Talkman A500/T5 VMT Accessories..............................................................................................................30Confidential: For informational use by Honeywell resellers and customers onlyContents | 5
Positioning the Talkman A500/T5 VMT..........................................................................................................31Installing the Mounting Brackets for a Talkman A500/T5 VMT......................................................................31Connecting Cables to the Power Supply and Attaching the Power Supply to a Vehicle...............................32Connecting the A500/T5 VMT Device to a Vehicle's Power Source..............................................................34Removal of an A500/T5 VMT Device from Vehicle........................................................................................35VMT Installation Best Practices.....................................................................................................................36Chapter 4: Chargers...........................................................................................39T5/A500 Combination Charger......................................................................................................................39Connecting the Power Supply to the T5/A500 Combination Charger.................................................40T5/A500 Combination Charger Wall Mount.........................................................................................40About LED Indicators..........................................................................................................................41Chapter 5: Troubleshooting Equipment Problems..........................................43I Can't Hear Anything Through the Headset..................................................................................................43The Scanner will not Scan.............................................................................................................................43The Device Beeps Every Few Seconds.........................................................................................................44The Device Will Not Load a Voice Application...............................................................................................44The Device Will Not Load an Operator Template..........................................................................................44The Device Does Not Respond to Button Presses........................................................................................44The Device Will Not Turn On..........................................................................................................................44The Device Keeps Shutting Off......................................................................................................................45Troubleshooting Guide for the Talkman A500/T5 Battery Charger................................................................45Troubleshooting Problems Indicated by LED.................................................................................................47About Error Messages....................................................................................................................................48Numbered Error Messages.................................................................................................................48Spoken Error Messages......................................................................................................................53Contacting Technical Support........................................................................................................................57General Information Needed for Most Support Requests ..................................................................57Common Questions to Answer when Contacting Support..................................................................57Enabling Device Logging in VoiceConsole..........................................................................................57About Sending Equipment Back for Repairs..................................................................................................58Packaging Items for Return to Honeywell...........................................................................................58Sending Equipment Back for Repairs: Return Material Authorization (RMA) Procedures..................59Troubleshooting VMT Configurations.............................................................................................................59Appendix A: Specifications...............................................................................61A500 Specifications........................................................................................................................................61A500/T5 High-Performance Batteries Specifications.....................................................................................61T5/A500 10-Bay Combination Charger Specifications...................................................................................62T5/A500 Combination Charger Power Supply Specifications........................................................................63Confidential: For informational use by Honeywell resellers and customers only6| Vocollect Talkman A500 Product Guide
Appendix B: Accessories..................................................................................65Pidion BM-170 Display...................................................................................................................................65Connecting the Pidion BM-170 Display to a Talkman A500/A700......................................................66T5/A500 Adjustable Shoulder Harness..........................................................................................................67T5/A500 Adjustable Shoulder Harness Specifications........................................................................67Putting a Device on a T5/A500 Shoulder Harness..............................................................................67Belts and Belt Clips........................................................................................................................................68Using the A500/T-Series Belts and Clips............................................................................................68T-Series Belt Specifications................................................................................................................69Device Covers................................................................................................................................................69T5/A500 Elastomer-SKIN Cover Specifications..................................................................................70Putting a Cover on an A500 or T5-Series Device...............................................................................70Talkman A500/T5 VMT Accessory Specifications.........................................................................................70Appendix C: Part Numbers................................................................................71Part Numbers: Vocollect Talkman Devices....................................................................................................71Part Numbers: Talkman Accessories.............................................................................................................71Part Numbers: Chargers................................................................................................................................72Appendix D: Template Training Options...........................................................73Training with the Talkman Device Only..........................................................................................................73Visual Training Devices..................................................................................................................................74Setting Up the QTERM Visual Training Device...................................................................................74Configuring the QTERM Visual Training Device.................................................................................74Training Using a Visual Training Device.............................................................................................75Training through VoiceConsole's Display.......................................................................................................76Training Using a Printed List of Words...........................................................................................................76Appendix E: Compliance....................................................................................79Confidential: For informational use by Honeywell resellers and customers onlyContents | 7
Confidential: For informational use by Honeywell resellers and customers only8| Vocollect Talkman A500 Product Guide
Chapter 1IntroductionThe Vocollect Hardware Documentation and Product Guides contain comprehensive information abouthardware products and peripherals.This document includes the following information:• Safety information• Hardware specifications• Installation procedures, and basic operating instructions for Vocollect hardware and/or third party devicesthat are compatible with Vocollect software• Part numbers• Regulatory and compliance statements• Troubleshooting guidanceAudienceThis document is intended to be used as a reference resource by authorized resellers, sales representatives,customers, and users of the hardware.Talkman Devices and HeadsetsVocollect Talkman™devices are wearable terminals used with Vocollect headsets to enable voice-directedwork. Operators listen to instructions from these devices to perform tasks such as warehouse order pickingand factory floor inspection, and then speak simple phrases to enter data.All Talkman devices leave the operator's hands free to inspect items, pick products, drive vehicles, or repairdefects.Talkman A700 Product Family, A500, T5-series, and T2-series devicesThese device models are rugged terminals designed for industrial use. These devices attach to a customizedbelt or shoulder harness, depending on device type, equipped with a specially designed clip.The Talkman A500 VMT (Vehicle Mounted Talkman) and T5 VMT are A500 and T5 devices with batteryadapters mounted to a warehouse vehicle, such as a forklift. After the device is mounted, the battery adapteris placed in the battery area of the device and connected to the vehicle's power source.Talkman T1The Talkman T1 has been specifically designed for light-duty, light-industrial environments. Talkman T1device is a lighter, lower-cost alternative to the T2-series, T5-series, A500, and A700-series devices. It isintended for work in areas where you don't require an extremely rugged device. Talkman T1 devices fit intoa customized holster with belt clip.Speech Recognition HeadsetsA Vocollect speech recognition headset with an attached microphone allows the operator to hear the device'sinstructions or questions. The operator talks to the device to request information and enters data by respondingto the device's prompts.Confidential: For informational use by Honeywell resellers and customers only
Using Vocollect Adaptive Speech Recognition™, the headsets account for changes in speaking patterns overtime and in different environments in order to improve voice recognition and system performance.Product Use and Care• Talkman devices are assembled under strict Vocollect manufacturing guidelines. Tampering with a devicein any manner will void published operating specifications and may void the product warranty.• When the Talkman is not in use, it should be placed properly into a charger.• Never remove the battery from a Talkman device unless it has been properly powered off.• Talkman devices are designed to be worn on the right side of the body with the device's buttons on thetop (T5-series, T2-series, A500, A700-series) or facing front (T1) and its connectors toward the operator’sback (A500, T5-series, T2-series, A700-series) or pointed up (T1).• The Talkman T1 must be holstered with the holster opening facing up. Holstering with the opening facingdown or to the side places the unit at risk for dropping.• Always use pads and windscreens with Vocollect headsets to protect the equipment and ensure optimumspeech recognition performance.• Honeywell recommends changing headset windscreens every 90 days to ensure the best performance.Caution: Use only a solution of 70% isopropyl alcohol and 30% water to clean the hard plastics onequipment. Other products have not been tested and may degrade the equipment.General Safety GuidelinesFollow these guidelines when working with Honeywell electrical equipment:• Grounded equipment must be plugged into an outlet, properly installed, and grounded in accordance withall codes and ordinances.• Never remove the grounding prong or modify the plug in any way.• Do not use plug adapters.•Check with an approved tester or qualified electrician if you believe an outlet may not be properly grounded.• Keep all electrical connections dry and off the ground.• Do not expose electrical equipment to rain or wet conditions.• Do not touch plugs or tools with wet hands.• Do not abuse the cords; do not carry equipment by its cord and never pull a cord to remove its plug froman outlet. Keep the cord away from heat, oil, sharp edges, or moving parts. Replace damaged cordsimmediately.• Use only approved extension cords.When using a scanning device or imager, do not look directly into the beam.Statement of Agency ComplianceHoneywell Vocollect Solutions devices and wireless headsets are designed to be compliant with the rulesand regulations in the locations into which they are sold and are labeled as required. Honeywell devices aretype approved and do not require the user to obtain license or authorization before using them. Changes ormodifications not expressly approved by Honeywell could void the user's authority to operate the equipment.Confidential: For informational use by Honeywell resellers and customers only10 | Vocollect Talkman A500 Product Guide
Honeywell Battery SafetyImproper use of the battery may cause heat, fire, explosion, damage, or reduced battery capacity. Read andfollow the handling instructions for the battery before and during use.The following are general cautions and guidelines only, and as such may not include every possible usagescenario. The manufacturer will not be liable for actions taken or accidents caused by any use not documentedbelow.Warning:•Do not disassemble, open, drop (mechanical abuse), crush, bend, deform, puncture, or shred a battery.• Do not modify or remanufacture, attempt to insert foreign objects into a battery, immerse or exposeto water or other liquids, or expose to fire, excessive heat including soldering irons, or put in amicrowave oven.• Only use a battery in the device for which it is specified.• Improper battery use may result in a fire, explosion or other hazard.• Do not short-circuit the battery or allow metallic or conduction objects to touch any of the batterycontacts simultaneously.• Replace a battery only with another battery that has been authorized by Honeywell for the productyou are using. Use of an unqualified battery may present a risk of fire, explosion, leakage, or otherhazard.• Always replace a battery in a clean, dry environment.• Unit should be turned off when replacing its battery.• In the event of a battery leak, do not allow the liquid to come in contact with skin or eyes. If contactis made, flush the affected area with large amounts of water and seek immediate emergency medicaladvice and care.• Seek medical advice immediately if a battery is swallowed.• If at any time you witness a battery starting to distend or swell, smoke, or become hot to the touch,discontinue the charging process immediately and disconnect the battery and charger. Observe itfrom a safe place, preferably outside of any building or vehicle for approximately 15 minutes.•Dispose used batteries promptly according to the local, state and/or federal regulations. Requirementsand options vary greatly in different countries and in different parts of the United States. Many locationshave facilities or companies set up for receipt of old batteries.• Honeywell batteries should not be used by children.• Honeywell shall not be held responsible for any damages caused by equipment malfunction whenused with non-Honeywell batteries.• Honeywell shall not be held responsible for any damages caused by equipment malfunction whenusing a non-Honeywell charger.Caution:• When a battery is expected not to be used for a long period of time, take it out the equipment or deviceand store at room temperature with normal humidity.• Do not leave a battery connected to the charger for long periods of time. It may cause degradationof battery performance, such as a shortening of battery life. It should be removed from the chargerand stored as recommended above.• Power off your equipment when not in use.Handling Used Batteries• When shipping batteries, place tape or insulating material securely over the battery contacts to avoidaccidental contact in transit. Honeywell batteries can be shipped under Special Provision 188 of 49 CFR172.102 or IATA exception A45.Confidential: For informational use by Honeywell resellers and customers onlyIntroduction | 11
• Never disassemble a battery.• Do not leave a battery under strong sunshine, or expose a battery to rain or water.• Store batteries in a rugged receptacle and cover with a lid.Contact InformationDocumentation FeedbackYour feedback is vital to our documentation efforts. If you have difficulty with any of the procedures describedin this document, contact Honeywell Vocollect Technical Support.Find most technical documentation on VoiceWorld, https://www.voiceworld.com.Honeywell Vocollect Reseller ServicesIf you purchased equipment or services through a Vocollect reseller, please contact that reseller first forsupport or purchase questions.Honeywell Vocollect Technical SupportSubmit incidents or questions to http://vocollect.custhelp.com or contact Honeywell Vocollect TechnicalSupport:United StatesPhone: +1 866-862-7877Email: vocollectsupport@honeywell.comAmericas (outside U.S.), Australia, New ZealandPhone: +1 412-829-8145, option 3, option 1Email: vocollectsupport@honeywell.comEurope, Middle East, AfricaPhone: +44 (0) 1628 55 2902Email: vocollectEMEA@honeywell.comJapan and KoreaPhone: +813 6730 7234Email: vocollectJapan@honeywell.comHoneywell Vocollect Customer ServiceContact Honeywell Vocollect Customer Service for order placement, order status, returns, Return MaterialAuthorization (RMA) status, or other customer service issues:United StatesPhone: +1 866-862-6553, option 3, option 2Email: vocollectRequests@honeywell.comConfidential: For informational use by Honeywell resellers and customers only12 | Vocollect Talkman A500 Product Guide
Americas (outside U.S.), Australia, New ZealandPhone: +1 412-829-8145, option 3, option 2Email: vocollectRequests@honeywell.comEurope, Middle East, AfricaPhone: +44 (0) 1628 55 2903Email: vocollectCSEMEA@honeywell.comJapan and KoreaPhone: +813 6730 7234Email: vocollectJapan@honeywell.comHoneywell Vocollect RMATo return equipment for repair, contact Honeywell Vocollect RMA to request an RMA number:Email: vocollectRMA@honeywell.comSales and General InquiriesHoneywell Vocollect Solutions EuropeHoneywell HouseHoneywell Vocollect Solutions703 Rodi RoadSkimped Hill LanePittsburgh, PA 15235-4558Bracknell, BerkshirePhone: +1 412-829-8145RG12 1EB United KingdomFax: +1 412-829-0972Phone: +44 (0) 1628.55.2900vocollectEMEA@honeywell.comvocollectInfo@honeywell.comhttp://www.vocollect.comHoneywell Vocollect Solutions JapanNew Pier Takeshiba South Tower 20FHoneywell Vocollect Solutions Latin America1-16-1 Kaigan, Minato-kuNorth: +52 55 5241 4800 x4915Tokyo 105-0022 JapanSouth: +1 412 349 2477vocollectLatin_America@honeywell.com Phone: +813 6730 7234vocollectJapan@honeywell.comHoneywell Vocollect Solutions Singapore151 Lorong ChuanHoneywell Vocollect Solutions Asia-Pacific#05-02A/03 New Tech Park, Lobby C21/F Honeywell TowerSingapore 556741Olympia PlazaPhone (Singapore): +65 6305 2369vocollectSingapore@honeywell.com255 King's RoadNorth Point, Hong KongPhone (Hong Kong): + 852 2331 9133Phone (China): + 86 186 1698 7028Phone (Australia): + 61 409 527 201vocollectAsiaPacific@honeywell.comConfidential: For informational use by Honeywell resellers and customers onlyIntroduction | 13
Patents and Intellectual PropertyFor patent information, see http://www.hsmpats.com.Confidential: For informational use by Honeywell resellers and customers only14 | Vocollect Talkman A500 Product Guide
Chapter 2Using the Talkman A500Figure 1: Getting to Know the Vocollect Talkman®A5007- Minus (—) button8- Operator button4- Headset port5- Play/Pause button1- Battery2- Battery release button9- Belt clip6- Plus (+) button3- Maintenance portThe Talkman®A500 couples a rugged design to function in harsh warehouse environments with wirelesscapabilities. The device supports Bluetooth technology to connect to display devices as well as other peripheralsand headsets.In the Vocollect Talkman product line, the Talkman A500 offers expanded operations with a more powerfulprocessor, more available memory, and a more robust radio.The A500 uses the same batteries, chargers, and headsets as the T5-Series devices. Both models use theVocollect VoiceClient voice software, but the A500 is designed to take advantage of Vocollect VoiceCatalyst®functionality for best performance and enhanced features.Confidential: For informational use by Honeywell resellers and customers only
Charging an A500 or T5 DeviceFigure 2: Talkman A500/T5 High-Performance BatteryThe A500/T5 battery is a high-performance model. Unlike the T2 series batteries, which have contact pointsthat are flush with the case, the A500/T5 battery features a pin-out design.Caution: A500/T5 series batteries and other Vocollect batteries are not interchangeable. If you try toinsert the wrong battery into a device, you may damage the device and the battery.The A500 and T5 devices use a Vocollect Combination Charger that charges the high-performance batterywhile still seated in a device or when removed from the device.Charging an A500 or T5 Battery in a Device1. Remove the device from the belt clip.2. Disconnect any other peripherals.3. Insert the device into an open slot on the charger, pressing down and then back until the device clicksinto place.4. After the device has been placed into the charger, make sure that the LED indicator on the device turnson and begins to blink green.a) If the LED does not turn on after 30 seconds, remove the device from the charger slot and then placeit into the slot again.b) If the LED indicator still does not turn on, try another charger slot.Caution: Do not attempt to place the device into the charger unless you have first disconnected theheadset and any other peripheral devices. Do not remove the battery from the device when placing adevice into a charger.Charging an A500 or T5-Series Battery1. Remove the battery from the Talkman device.2. Hold the battery with its contacts to the bottom and the Vocollect label facing you.Confidential: For informational use by Honeywell resellers and customers only16 | Vocollect Talkman A500 Product Guide
Figure 3: Inserting a Battery Into the Charger3. Place the battery into an open battery slot on the top level of the charger.When the battery is placed into the charger properly, the left LED indicator for the slot into which the batterywas placed turns red.Note: The upper set of LED indicators apply to the charger's battery slots and the lower indicatorsapply to the devices' slots.Removing an A500, T2-Series or T5-Series Device From a ChargerThe device is ready to use when the LED indicator on the device is blinking green. If the LED is blinking red,the device is not ready to be used.Important: If a device continuously displays a solid red light, contact your system administrator.1. Make sure that the device is ready to use.2. Pull up on the device to remove it from the device charger.Figure 4: Removing a Device from a ChargerInserting a Battery into a Talkman A500, T5-Series or T2-Series DeviceMake sure the battery to be inserted is fully charged.1. Hold the Talkman so that the red and yellow ports are facing away from you.2. Hold the battery with the pins facing away from you and so that the Vocollect logo is on top.3. Place the battery in at an angle, pins end first.Confidential: For informational use by Honeywell resellers and customers onlyUsing the Talkman A500 | 17
Figure 5: Properly Inserting a Battery4. Push the back of the battery into place.You will hear a click when the battery is in place.Caution: Do not force the battery into the compartment. You may damage the battery or the device.If the battery does not snap easily into place, reposition the battery in the compartment and try again.Make sure the battery is firmly in place and can't be removed without pressing the battery release button.Warning: Replace a battery only with another battery that has been authorized by Honeywell for theproduct you are using. Use of an unqualified battery may present a risk of fire, explosion, leakage, orother hazard. See also Honeywell Battery SafetyRemoving a Battery from a Talkman A500, T5-Series or T2-Series DeviceMake sure the Talkman device is off.Caution: Do not remove the battery until the LED indicator is off. If you remove the battery when thedevice is on or sleeping, any data collected could be lost.1. Hold the device in one hand with the battery compartment facing toward you.2. Press the battery release button all the way down until the top of the battery pops up from the batterycompartment.Figure 6: Removing the Battery From a DeviceConfidential: For informational use by Honeywell resellers and customers only18 | Vocollect Talkman A500 Product Guide
3. Lift the battery out of the compartment.Battery Warm-Up TimeIf a battery has been used in a cold environment, it will not begin charging until it warms up sufficiently.Approximate warm-up timeTemperature of battery use6 minutes-4°C (24.8°F)10 minutes-10°C (14.0°F)22 minutes-20°C (-4°F)30 minutes-30°C (-22°F)Easy ConfigurationEasy Configuration uses the serial connection between bays in the T5/A500 Combination Charger to distributeconfiguration files from one device to all devices in the charger. This feature allows new installations to quicklycomplete initial device configuration and simplifies adding new devices or returning repaired devices to service.Any of the supported device models - T5, T5m, and A500 - may be configured using this feature. Multiplemodels may be configured in the charger at the same time. Please note, however, that some configurableparameters are specific to a device's radio card. Therefore, some parameters loaded from the master deviceto devices with different radios will not be effective, and devices that receive the distribution may not receiveall of the desirable parameters for their specific radios.Note: Easy configuration should be used only with a DHCP server.Easy Configuration: Initial SetupThe following instructions are for initially setting up the site. That is, no devices are currently connected toVoiceConsole.1. Create a device profile in VoiceConsole.You can set the device profile as a "default profile," which automatically loads to any bare-platform devices.The devices must be in standby mode and connected to VoiceConsole.Note: The Talkman A500 model TT-802 ships as a bare-platform device. It does not have Vocollectvoice software—VoiceCatalyst or VoiceClient—preloaded.2. In the Advanced Device Settings text box, type this parameter: "distributable"="1"The value of "1" marks the device profile as one that can be shared with other devices using the serialconnection between bays in the T5/A500 charger. If this parameter is not placed in the device profile orif its value is set to zero, the device profile will not be shared.3. Follow the instructions in the VoiceConsole online help for completing the device profile.4. Use a serial cable to load this profile to a single device.Note: If the device profile you are loading is configured for use with static IP addresses, all the deviceswill have the same IP address.Confidential: For informational use by Honeywell resellers and customers onlyUsing the Talkman A500 | 19
Easy Configuration: Bringing Additional T5, T5m, and A500 Devices OnlineA single device has been configured using the Easy Configuration Initial Setup instructions and VoiceConsoleOnline Help. The following instructions are for configuring additional devices.1. Place a properly configured T5, T5m, or A500 device in the transmit bay in the charger. When facing thecharger bay, the transmit bay is the first bay on the right. It is identified with an off-white latch. The otherbays have dark gray latches.2. Place the new or repaired T5, T5m, or A500 devices in the remaining charger bays.• The LED indicators on the unconfigured devices flash green until the devices determine that theycannot reach VoiceConsole.• The LED indicators flash orange as the devices attempt to connect to the network to listen for a filebroadcast.• The LED indicators flash green briefly as the devices receive profiles from the configured device andverify the configuration.• The LED indicators change to solid red as the devices reboot.• When the devices have applied the configuration file and successfully contacted VoiceConsole, theLED indicators change to blinking green. The devices are then ready to use or can be used in anothercharger to bring additional devices online.Note: The AC power indicator at the bottom right of the charger displays alternating green and yellowlights when Easy Configuration operations are occurring. Devices should not be removed until theindividual indicator on the device blinks green or the charger's power indicator glows solid green.Turning a Talkman Device OnBefore you turn on a device, make sure a headset and charged battery are properly connected to it.1. Press the Play/Pause button on the device.The LED indicator differs depending on the device being used.IndicatorDevice TypeThe ring is yellow and rotates, then the ring segmentturns solid green.A700 seriesFirst turns solid red while the processor reboots. Itthen flashes red and green, turns solid, blinks red,then turns solid green.T2 series, T5 series and A500Turns solid greenT12. The device says, "Current operator is operator name. Please keep quiet for a few seconds." The devicethen starts a noise sample.3. After a brief pause, it says, "Please wait." After another pause, the device begins asking questions orproviding instructions.Confidential: For informational use by Honeywell resellers and customers only20 | Vocollect Talkman A500 Product Guide
Turning a Talkman Device OffUse a button control to properly power off the Talkman device. In some cases, the device turns off automatically.In rare cases, a forced reset may be necessary. After the device is fully turned off, you can reboot it.Powering Off by Using the Play/Pause ButtonPress and hold the Play/Pause button until the LED indicator turns red. The device will store any data thathas not been transmitted. After a few seconds, the device says, "Powering off." The device turns off, and theLED indicator light goes out.Caution:• Do not remove the battery until the LED indicator is off. If you remove the battery when the device ison or sleeping, any data collected could be lost.• You should not turn off the device if the LED indicator is blinking red (A500, T5-series and T2-series)or has a rotating red ring (A700), unless it has been blinking red or rotating red for several minutes.If a device is turned off in this state, it may not be ready to use when it is turned back on.Powering Off Due to InactivityIf the device's software detects no device activity for a specified length of time, it powers off automatically.Powering Off Due to Low Battery LevelsIf the device's software detects that the current battery level is critically low, it powers off automatically.Booting a Device After Powering OffIf a device was properly powered off, it does the following operations after a battery is placed into the deviceand the Play/Pause button is pressed:• Performs a background noise sample• Continues operation at the place in the task where you left off• Transfers any templates to the host that had not been sent prior to powering off• Transfers any output data records to the host that had not been sent prior to powering off• Transfers any lookup tables to the device that had not been received from the host prior to powering offForced ResetThis type of reset is invoked by removing the battery from the device without properly powering it off first.Caution: Perform a forced reset only as a last resort. If you reboot a device in this manner:• the contents of its memory, including any data collected, will be lost• the device starts over at the beginning of the task• if you are in the process of retraining vocabulary, the device will send all vocabulary word templatesto the host computer when the device is turned back on. Do not do anything until the templates havebeen sent to the host.When the battery is replaced and the device is turned back on, it boots and attempts to load the current taskand operator. Once the task and operator have successfully loaded, the device behaves identically to a onethat has just had a new task or operator loaded.Confidential: For informational use by Honeywell resellers and customers onlyUsing the Talkman A500 | 21
About LED IndicatorsVocollect Talkman devices, SRX and SRX2 headsets, and their chargers have LEDs that indicate the stateof the equipment. These LEDs may be on, off or blink. In some cases an LED will blink, alternating betweentwo colors.If the LEDs indicate that there is a problem, refer to information on troubleshooting to solve the problem. Seealso Troubleshooting Problems Indicated by LED.A500 Device LED IndicatorsDispositivo A500StatusLEDDevice is onOnGreenThe device is in a chargerFast BlinkOne of the following:Slow Blink• the device is in sleep mode andnot in a charger• the voice application selectionmenu is in use• certain portions of software areloadingDevice is turning onDevice is turning offOn BrieflyRedError, contact system administratorOn ContinuouslyOne of the following:Blinking• retrieving and loading anoperator from VoiceConsole• retrieving, reading and loadinga voice application fromVoiceConsole• certain portions of software areloadingWi-Fi offOffAmber/YellowWi-Fi on but not connectedFast BlinkWi-Fi is on and connecting to awireless networkSlow BlinkBluetooth offOffBlue(Bluetooth indicator) DiscoveringOnPagingFast BlinkConnectedSlow BlinkDevice is discoverableSeries of BlinksConfidential: For informational use by Honeywell resellers and customers only22 | Vocollect Talkman A500 Product Guide
Loading an Operator's TemplatesYou need a device with a charged battery, headset, and any other equipment (belt, bar code reader) you aregoing to use. You must be within radio range. Make sure the device is on or sleeping. The LED indicatorshould be either solid green or blinking green (A500, T5-series and T2-series), solid green (T1), or have asolid green ring segment or a rotating green ring (A700).1. Press the Operator button.The device says "Current operator is operator name. Select menu item."2. Press the + button or — button until the device says, "Change operator."3. Press the Operator button.4. The device says, "Please wait" and retrieves a list of operators and teams. Wait for the device to say,"Select team".• If the device says "Current operator is (operator name). Change operator", skip to step 8.5. Press the + button or — button to scroll through the list of operator teams until you hear the name of ateam to which you belong.6. Press the operator button.The device says, "Please wait" and retrieves a list of all operators who belong to the team that was selected.The device then says, "Current operator is (operator name). Select new operator."7. Press the + button or — button to scroll through the list of available operator names until you hear yourname.• If you do not hear your name, press the yellow play/pause button to cancel this operation and startover from step 2.• When selecting a team in step 5, choose the "All Operators" team.• Consult with your supervisor if you are not listed in the "All Operators" team.8. Press the operator button.The device says, "Loading operator" and loads your templates. Once it has loaded your templates, thedevice says, "Current operator is (your operator name). Good night." The device then goes to sleep. Thenext time you turn the device on, it will be ready to use.Adjusting the VoiceEach Vocollect Talkman device uses Vocollect Voice software to provide instructions to the operator andprompt him or her for responses.The actual voice that speaks to the operator can be adjusted in several ways so that the operator can hearand understand the information clearly.• Adjust the pitch of the voice lower or higher• Adjust the volume of the voice louder or softer• Adjust the speed of the voice slower or faster• Change the gender of the voice to male or femaleBefore making any changes to the voice:Make sure the device is on or sleeping. The LED indicator should be either solid green or blinking green(A500, T5-series and T2-series), solid green (T1), or have a solid green ring segment or a rotating green ring(A700).Confidential: For informational use by Honeywell resellers and customers onlyUsing the Talkman A500 | 23
Adjusting the PitchMake sure the device is on or sleeping. The LED indicator should be either solid green or blinking green(A500, T5-series and T2-series), solid green (T1), or have a solid green ring segment or a rotating green ring(A700).Note: You can only adjust the pitch for certain languages and certain Voices.1. Press the Operator button.The device says "Current operator is operator name. Select menu item."2. Press the + or — button until the device says "Change pitch."3. Press the Operator button.If you use the + button to scroll through the options, Change Pitch is the fifth menu item in the list.4. Press the + button to make the voice higher or the — button to make the voice lower.The device says "higher" each time you press the + button and "lower" each time you press the — button.If the pitch of the voice is at the highest possible setting, it says "This is highest." If the pitch of the voiceis at the lowest possible setting, it says "This is lowest."Note: You can exit this menu without changing the settings by pressing the Play/Pause button beforeyou press the Operator button.5. When the pitch reaches the level you want, press the Operator button to save the new pitch setting.Adjusting the Volume Using VoiceMake sure the device is on or sleeping. The LED indicator should be either solid green or blinking green(A500, T5-series and T2-series), solid green (T1), or have a solid green ring segment or a rotating green ring(A700).1. Say "Talkman, louder" to increase the volume or "Talkman, softer" to decrease the volume.If the device says "This is softest" or "This is loudest", you cannot make the volume any louder or softer.2. When the voice is as loud or as soft as you want it, say "Talkman continue" to return to work.Adjusting the Volume Using Device ButtonsMake sure the device is on or sleeping. The LED indicator should be either solid green or blinking green(A500, T5-series and T2-series), solid green (T1), or have a solid green ring segment or a rotating green ring(A700).Press the + button to make the voice louder or the — button to make the voice softer.The device says "louder" when the + button is pressed and "softer" when the — button is pressed. If thevolume of the voice is at the loudest possible setting, it says, "This is loudest." If the volume of the voiceis at the softest possible setting, it says, "This is softest."Adjusting the SpeedMake sure the device is on or sleeping. The LED indicator should be either solid green or blinking green(A500, T5-series and T2-series), solid green (T1), or have a solid green ring segment or a rotating green ring(A700).1. Press the Operator button.The device says "Current operator is operator name. Select menu item."2. Press the + or — button until the device says "Change speed."Confidential: For informational use by Honeywell resellers and customers only24 | Vocollect Talkman A500 Product Guide
3. Press the Operator button.If you use the + button to scroll through the options, Change Speed is the fourth menu item in the list.4. Press the + button to make the voice faster or the — button to make the voice slower.The device says "faster" each time you press the + button and "slower" each time you press the — button.If the speed of the voice is at the fastest possible setting, the device says "This is fastest." If the speed ofthe voice is at the slowest possible setting, it says "This is slowest."Note: You can exit this menu without changing the settings by pressing the Play/Pause button beforeyou press the Operator button.5. When the voice is speaking as quickly or as slowly as you want, press the Operator button to save thenew speed setting.Changing the Speaker's GenderMake sure the device is on or sleeping. The LED indicator should be either solid green or blinking green(A500, T5-series and T2-series), solid green (T1), or have a solid green ring segment or a rotating green ring(A700).1. Press the Operator button.The device says "Current operator is operator name. Select menu item."2. Press the + or — button until it says, "Change speaker."3. Press the Operator button.If you use the + button to scroll through the options, Change Speaker is the sixth menu item in the list.4. Press the + or — button to hear the next speaker.The device says, "This is female" when it toggles to the female voice, or "This is male" to indicate the malevoice.Note: You can exit this menu without changing the settings by pressing the Play/Pause button beforeyou press the Operator button.5. When you hear the speaker you want to use, press the Operator button to select that speaker.Understanding Talkman CommandsThe Talkman device prompts the operator for responses that are specific to the voice-directed work he orshe is performing. Several basic Talkman commands, however, can be spoken by the operator at almost anytime while using the device.Spoken CommandYou want to..."Say again"hear the current prompt again"Talkman sleep"put the device in sleep mode"Talkman wake up"wake up the device"Talkman backup"erase the previous response so you can respond to the same promptagain (VoiceClient only)"Talkman battery status"check the remaining charge on a Talkman A700 battery(VoiceCatalyst 2.0 and newer only)"Talkman help"hear instructions for your response to the current promptConfidential: For informational use by Honeywell resellers and customers onlyUsing the Talkman A500 | 25
Spoken CommandYou want to..."Talkman help"hear a list of vocabulary words that you can say at the current prompt"Talkman report problem"indicate a problem and send a snapshot of the log file toVoiceConsole (VoiceCatalyst 1.2 and newer only)Options for Hearing Impaired UsersVocollect products are designed for persons with average levels of hearing. Operators who use assistivehearing devices may need to consider some adjustments when using Vocollect headsets in a productionwarehouse environment.Vocollect recommends experimenting with combinations of several basic changes to Talkman device operationto improve audibility:• Change language voices using VoiceConsole (see VoiceConsole Online Help)• Adjust the pitch of the voice lower or higher• Adjust the volume of the voice louder or softer• Adjust the speed of the voice slower or faster• Change the gender of the voice to male or femaleUsers may find that their assistive devices are passing through additional background noise that makes itdifficult to hear the Talkman device prompts. In this case, Vocollect recommends using a cupped headset tohelp eliminate distracting input from the assistive devices.If a user continues to have problems hearing the Talkman device after trying these options, Vocollect stronglyrecommends consulting a medical professional. Hearing loss is a medical condition that requires the attentionof a qualified audiologist. The audiologist should be made aware of the options that Vocollect products offerwith pitch, volume, and sidetone so that he or she can make appropriate recommendations that may benefitthe user without possible side effects. Vocollect Technical Support can talk with the user's audiologist toexplain these options and make changes in the Talkman device configuration based on the specificrecommendations of the audiologist.Caution: There are a variety of parameters that can further increase output levels of the Talkman device.Vocollect does not recommend changing any of these settings in a way that increases sound outputlevels without consulting a qualified audiologist. Changing these settings without qualified medicalsupervision could result in additional hearding damage.Vocollect products, and their default options, have been measured and qualified to ensure audio safety forcommon work flows and for the general population. The default audio parameters should not be changedwithout explicit direction from a qualified audio professional.The Vocollect publication, Evaluating Audio Safety in Your Distribution Center, explains the importance ofmaintaining audio safety in the work environment. This publication is available to Vocollect partners onhttps://www.voiceworld.com.Cleaning Procedures for Honeywell EquipmentHoneywell Vocollect Solutions products have a long service life if they are maintained properly. Followrecommended cleaning practices.Confidential: For informational use by Honeywell resellers and customers only26 | Vocollect Talkman A500 Product Guide
While Honeywell equipment is manufactured and tested to be resistant to normal dirt and deposits from theworkplace environment, the build-up of residue can damage the equipment and degrade performance overtime.• Dirt or corrosion can prevent the proper seating of terminals in chargers and may cause intermittentcharging.• Talkman®Connector (TCO) contacts that build up dirt, chemicals, and corrosion may cause intermittentcontact, static, and recognition problems.• Excessive dirt on a keypad membrane can cause the membrane to weaken and tear.Caution: Use only a solution of 70% isopropyl alcohol and water to clean equipment. Other productshave not been tested and may degrade the equipment.Cleaning PlasticsCleaning Hard PlasticsClean the hard plastics on headsets, devices, chargers, and batteries with a soft cloth that is wet with asolution of 70% isopropyl alcohol and 30% water.Use a soft brush to keep the pocket areas of chargers free of dust and debris that may interfere with theseating of equipment or electrical contact.Cleaning Foam and Pliable PlasticsClean headset foam parts (ear pads and headband pads) as well as flexible bands and non-foam paddingwith a mild soap and water. Wash pads carefully so as not to tear or detach them.Air dry the parts. Use of a concentrated heat source such as a hairdryer or clothes dryer is not recommended.Replace pads that are excessively dirty, such as headset windscreens.Cleaning ContactsClean flat contacts on the device, such as the Talkman Connector (TCO), or flat contacts on the battery andcharger with a 70% isopropyl alcohol solution.Use a soft, lint-free cloth or premoistened alcohol wipe. Avoid using a cloth with long or thick fibers as thefibers can attach to the connectors and cause intermittent contact.Remove corrosion with a soft eraser (for example, a pencil eraser). The eraser must be in good condition(soft, pliable, and not worn down to the mounting). A good test is to rub the eraser against your skin. If it feelsabrasive, do not use it, because it will damage the surface of the connectors.You can also use a three-row cleaning brush with natural hog hair bristles to gently brush away dirt on thecontacts. A final alcohol wipe after this should ensure a clean contact.Never bend or manipulate battery contacts.Contact an authorized Vocollect Service Center to repair or replace contacts that are extremely corroded,bent, or missing.Confidential: For informational use by Honeywell resellers and customers onlyUsing the Talkman A500 | 27
Chapter 3Talkman A500 VMTA Talkman A500 VMT is an A500 device with a battery adapter mounted to a vehicle, such as a forklift ormotorized pallet jack. After the device is mounted, the battery adapter is placed in the battery area of theA500 device and connected to the vehicle’s power source.Talkman devices in this configuration may use any wired or wireless equipment (headsets, scanners, etc.).Vocollect sells the complete solution including mounting kits and power systems to enable any Talkman A500devices to be used in an A500 VMT configuration.Caution: PLEASE DO NOT LOOK AT DEVICE/UNIT WHILE OPERATING MACHINERY SO AS TOAVOID CREATION OF A DISTRACTION THAT COULD RESULT IN AN ACCIDENT AND BODILYINJURY TO OPERATOR AND THIRD PERSONS.Follow the instructions below to properly install the device in a forklift.• Determine the best location for mounting the device, taking into consideration the driver’s field of view.• Install the appropriate mounting hardware.• Connect the device to the vehicle’s wiring system.Mounts for Talkman A500/T5 VMTThe Screw On Mount is a mounting option that is bolted to a stationary surface on a vehicle.The Clamp Mount is a mounting option that is clamped to a stationary surface on a vehicle. This can also bebolted to a stationary surface, if desired.The Claw Mount is also clamped to a stationary surface, but can be clamped to oddly-shaped or horizontalor vertical surfaces.Figure 9: Claw MountFigure 8: Clamp MountFigure 7: Screw On MountConfidential: For informational use by Honeywell resellers and customers only
Talkman A500/T5 VMT AccessoriesThe Talkman A500/T5 VMT is designed to be installed using RAM®Mounting Systems hardware. Vocollectsupplies a mounting bracket for the A500/T5 and mounting hardware from RAM Mounting Systems. Additionalhardware mounting bracket options can be purchased directly from RAM Mounting Systems(www.ram-mount.com) to customize the installation.The A500/T5 VMT must be mounted to a sturdy surface.Figure 11: Screw On MountingFigure 10: Screw On Mounting PartsFigure 13: Clamp MountingFigure 12: Clamp Mounting PartsFigure 15: Power SupplyFigure 14: Battery AdapterConfidential: For informational use by Honeywell resellers and customers only30 | Vocollect Talkman A500 Product Guide
Note: You may provide your own power supply, but it must supply 12-15V at 1 Amp and must be limitedto less than 250VA (Watts). If you chose to provide your own, you are still required to purchase the batteryadapter cable and battery adapter for final connection to the A500 or T5-Series device.Note: This configuration does not require you to connect the A500 or T5-Series device to the vehicle'spower source. If desired, for operational reasons, A500 or T5-Series devices may be used in VMTconfiguration using a Vocollect battery.Positioning the Talkman A500/T5 VMT• Determine the best position for the device and all the associated components. If a similar device waspreviously installed, check to see if the position it used is suitable for the device.• Test the installation for at least 30 minutes before installing on another vehicle. Record all details:• Check that the position of the device does not obstruct vehicle controls.• Check that the device does not obstruct the driver's view.• Check the position of the device for user comfort over long periods.Installing the Mounting Brackets for a Talkman A500/T5 VMTThe following parts are supplied by Vocollect for attaching the screw on mount:DescriptionQuantityItem #Vehicle Mount, Holder/Base Screw On Attachment21Vehicle Mount, Arm12Vehicle Mount, Holder13The following parts are supplied by Vocollect for attaching the clamp on mount:DescriptionQuantityItem #Vehicle Mount, Clamp11Vehicle Mount, Arm12Vehicle Mount, Holder13Vehicle Mount, Holder/Base Screw On Attachment141. Drill the holes required to secure the base to the vehicle. If using the clamp mount, skip this step.2. Screw or clamp a base to the location.Note: Apply some lubricant (for example, light oil or anti-sieze) to the threads of the clamp mountscrews.3. Attach the other base to the other end of the arm and tighten once in the desired location by turning thelocking lever clockwise.4. Screw the device holder to the base.5. Insert a device into the holder, and insert the battery adapter into the device.Confidential: For informational use by Honeywell resellers and customers onlyTalkman A500 VMT | 31
6. Attach the cable from the power supply to the battery adapter.To prevent vibration, the arm of the mounting bracket should not touch the stem of the ball of the base. Inother words, the arm should not be tilted so far as to have these pieces touching.Connecting Cables to the Power Supply and Attaching the Power Supply toa VehicleThe following parts are supplied by Vocollect for attaching the 12 or 24 volt vehicle's power supply to a device:DescriptionQuantityItem #Power Supply, 9-36 VDC Input11Cable from power supply to battery adapter12The following parts are supplied by Vocollect for attaching the 36 or 48 volt vehicle's power supply to a device:DescriptionQuantityItem #Power Supply, 18-60 VDC Input11Cable from power supply to battery adapter12You will need the following equipment:• One Cable from the power supply to vehicle’s power source. Vocollect recommends an industrial ratedcable with the following specifications: Number of conductors = 3, Gauge of wire = 16, Temperature =-40C to 90C• Cable tiesCaution: General Guidelines for Routing Electrical Cables• The vehicle must be off and the vehicle's battery must be disconnected.• Cables should be kept clear of surfaces that may become hot.• Cables should not be run such that they can get caught on moving parts.• Cables should not be run on the outside of a vehicle.• Cables should not have 90 degree turns, the minimum bend radius should not be less than one inch• To remove slack on a cable it should be coiled up and secured inside the vehicle with a cable tie.• For maximum safety fuses should be located as close as possible to the power source.•To protect the A500/T5 VMT from power surges and to perform voltage conversion a converter moduleis fitted between the A500/T5 VMT and the forklift battery.1. Disconnect the vehicle battery.2. Remove the four screws from the top of the power supply to expose the screw terminals.Confidential: For informational use by Honeywell resellers and customers only32 | Vocollect Talkman A500 Product Guide
3. On the cable from power supply to the vehicle’s power source, strip the three cables to expose approximately5mm of copper. Ensure the cable is long enough to reach from the power supply to the vehicle’s powersource.4. On the yellow cable from the battery adapter to the power supply, strip the black and brown cable to exposeapproximately 5mm of copper. The Blue cable is not required; it can be trimmed where it exits the yellowcable. Ensure the cable is long enough to reach from the power supply to the vehicle’s power source.5. Connect the cables from the battery adapter to the power supply by performing the steps below.• Loosen the screws to where the connection will be made on the power supply.• Match the cables to the correct locations as indicated in the chart below:•Output ConnectorCable+Brown – Battery Adapter Positive-Black – Battery Adapter NegativeGNDNo connection neededNot applicableBlue (cut back)• Tighten the screws.• Ensure the cables are secure6. Connect the cables from the vehicle’s power source to the power supply by performing the steps below:• Loosen the screws to where the connection will be made on the power supply.• Match the cables to the correct locations as indicated in the chart below:•Input ConnectorCable+White (may differ depending on the cable) – Vehicle Positive-Black (may differ depending on the cable) – Vehicle NegativeGNDGreen - Vehicle Ground:Follow equipment manufacturer’s recommendations for connecting the caseground terminal of the power supply.• Tighten the screws.• Ensure the cables are secure7. Once all of the cables have been successfully installed, attach cable ties to secure the cables.Figure 16: Cables Attached to the Power Supply8. Place the power supply in a place out of the way, such as under the dashboard of a fork lift, and attach itto a secure surface with cable ties. Alternatively the power supply could be secured by bolting it using themounting slots.Confidential: For informational use by Honeywell resellers and customers onlyTalkman A500 VMT | 33
Figure 17: Power Supply Attached to a Secure Surface on the Vehicle9. Run the cable that connects the battery adapter to the power supply from the power supply to the locationwhere the A500/T5 VMT will be mounted10. Connect the yellow wire to the battery adapter by attaching the connector and tightening the nut.Connecting the A500/T5 VMT Device to a Vehicle's Power SourceYou will need the following equipment:• Two fuse holders from Cooper Bussman. Vocollect recommends using a Cooper Bussmann HFA seriesin line waterproof fuse.• Two fuses. Vocollect recommends a 2A 250V SLO BLO fuse.• Three spade connectors• Four small cable ties• FastenersVocollect recommends choosing unswitched power as the source for the power supply. This will allow Talkmandevices to be powered for software updates as well as prevent Talkman devices from accidentally beingunpowered if the vehicle is quickly switched off unintentionally.1. Remove all power sources from the vehicle.2. Remove any excess length from the cable from the input cable from the power supply.3. Connect the fuses to the cable near to the battery end of the cable. Remove approximately 4 inches ofthe outer insulation from the cable.4. Expose approximately 10mm of copper on the positive and negative wires.5. Insert the exposed copper into the fuseholders and crimp into the positive and negative wires using anapproved tool.6. Connect the green wire to the vehicle's ground.7. Connect the fused white wire to the vehicle’s positive power source using an appropriate connector. Thismay need to be crimped onto the wire.8. Connect the fused black wire to the vehicle’s negative power source using an appropriate connector. Thismay need to be crimped onto the wire.9. Attach the power supply as shown in the following diagram.Confidential: For informational use by Honeywell resellers and customers only34 | Vocollect Talkman A500 Product Guide
Figure 18: Attach the Power Supply10. Secure the wires with cable ties.Removal of an A500/T5 VMT Device from VehicleTalkman A500/T5 VMT components are designed for easy removal for occasional vehicle service, maintenanceor flexible operational needs.Caution: Vocollect does not recommend removing the cables (CM-710-101, CM-710-102) from thebattery adapter except when required for occasional service (i.e. once per month at maximum). Excessiveremoval of these cables may damage the adapter and cable. This type of use is not covered underwarranty or service plans as it is unintended product use that is specifically not recommended.1. Release the battery adapter from the device.2. Dock the battery adapter in the side of the VMT holder.This leaves the device free to be removed and the battery adapter and cable docked and protected.Caution: The battery adapter should remain cabled and docked when not in use to prevent cabledamage or accidental contact of the adapter contacts with metal surfaces.Confidential: For informational use by Honeywell resellers and customers onlyTalkman A500 VMT | 35
VMT Installation Best PracticesTalkman devices and accessories are designed to provide reliable service when used as recommended. Thethousands of Talkman VMT equipment users around the world who have followed the best practices outlinedhere are enjoying increased productivity with Talkman devices integrated on their vehicles.•Do not remove Talkman devices from VMT configurationsTalkman VMT devices were designed and intended for easy installation. They were not designed forfrequent removal.Vocollect recommends that Talkman devices, cables, and VMT battery adapters be left in place after theyare installed in vehicles. While these components may be removed for maintenance or temporary use inother areas, they should not be removed as a part of regular operation.If a Talkman device must be removed, the battery adapter remains in the battery adapter dock.Figure 19: Battery adapter docked in VMT configurationCaution: Frequent removal of the Talkman, battery adapter and/or cable will likely cause a prematuremechanical failure to the cable and/or battery adapter. This damage is not covered by normal productwarranty.•Protect Talkman devices from damageA Talkman device should be mounted on a vehicle in a location where operators can easily access Talkmancontrols and where the device is well protected from bumps or damage when the vehicle is in use. Whilerecessed mounting offers good protection, the installer must ensure that this mounting does not interferewith Wi-Fi or Bluetooth™connectivity of the Talkman device.Figure 20: Mount locations protected by vehicles but open for good wireless receptionConfidential: For informational use by Honeywell resellers and customers only36 | Vocollect Talkman A500 Product Guide
•Consider additional options from RAM®MountsThe Vocollect parts provided for mounting Talkman devices represent a small set of the mounting optionsavailable from RAM Mounts (www.rammount.com). Vocollect only requires that customers purchase theBL-710-1, vehicle mount holder for Talkman. When used with the screw-on base attachment (BL-710-102)or other parts that use a 1" ball mounting, the VMT configuration may require additional parts that can bepurchased from RAM Mounts for an optimal installation.Figure 21: Screw on mounting using BL-710-1 vehicle mount holderIn particular, the following standard RAM Mounts parts provide additional mounting flexibility.ImageUsagePart NumberPart DescriptionThe adapter offers morearticulation to maneuver andposition the Talkman device in aprotected area of the vehicle.RAM-B-230UDouble 1" balladapterThis arm and other arm lengthsoffer options for the best vehicle fit.RAM-B-201U-ADouble socket arm BBall A length•Lock parts into place if they might be moved during normal operationsThe parts used for mounting the Talkman were designed for a fixed position with easy adjustment. Whileunlikely, these parts may loosen over time with inadvertent impacts of daily use—especially if the mountingshave not been firmly secured or if workers attempt to adjust the mounting manually.To prevent this issue, remove the user-adjustable handle on the arm and install a 1/4" #20 nylon lock nutprovided with the Vocollect VMT kit. The lock nut cannot be loosened by hand and resists most vibrations.•Secure VMT cablingThe cables and wiring that connect the Talkman VMT must be well secured to the vehicle so that they donot get caught on anything. Snagged cables could result in an accident and damage to the VMT or vehicle.The cable pictured here will not fall out of alignment and possibly snag anything while the vehicle is inmotion. Note that there is enough slack in the cable to its right so that the battery adapter can be removedor installed in the Talkman device.Confidential: For informational use by Honeywell resellers and customers onlyTalkman A500 VMT | 37
Figure 22: Cables secured on a vehicleThe cable end that connects to the battery adapter should have enough length to permit easy disconnectionand docking of the battery adapter but not so much length that it could become snagged on something.The cable may be secured to the bottom of the adapter using the two holes on the bottom of the dockingarea of the adapter. If the cable is secured in this manner, use spiral cable wrap, supplied with the VMTTalkman adapter, to provide additional protection.Figure 23: Cables secured on a vehicleTo accomplish this mounting:• Place approximately 2.50 inches of spiral wrap (0.25-inch outer diameter) on the yellow cable with itsmidpoint at 9 or 10 inches from the cable end connector.• Using a cable tie (maximum 0.1 inch wide), attach the wrapped section of the cable to the RAM cradleusing the holes on the bottom of the adapter docking area as shown.Cabling inside of the vehicle to the battery adapter should also be secured and maintained neatly to preventcable travel and accidental damage or shorting. Cables should be kept clear of any articulating members.The full range of articulation should be exercised to ensure that any vehicular operation will not physicallycompromise the cables.Confidential: For informational use by Honeywell resellers and customers only38 | Vocollect Talkman A500 Product Guide
Chapter 4ChargersVocollect offers charger units that can charge one or more batteries individually or while inserted in Talkmandevices.Talkman devices should be placed into a charger when not in use. The charger charges the device's batterywhile linking to the host computer to download new voice applications, reconfigure device settings, and updatedevice software.Caution:• Keep water and moisture away from the charger at all times. If a battery has any condensation fromuse in a cold environment such as a freezer, dry the battery before placing it into the charger.• Only Vocollect-approved batteries should be placed in the battery charger. Do not attempt to chargeany other type of battery in the charger.Note:• Do not place a device into a charger without a battery attached to it.•A device is always on when it is in a charger. When a device that is powered off is placed into a charger,it automatically turns on.• The A700 series, A500/T5, and T1 chargers can charge batteries both inserted in and separate fromdevices.• Vocollect recommends that a protective device, such as an uninterruptible power supply with surgeprotection and lightning arrestor capability, be used with battery chargers.T5/A500 Combination ChargerFigure 24: T5/A500 10-Bay Combination Charger• The T5/A500 10-Bay Combination Charger can store five devices at a time and any combination of T5,T5mand A500 device models.• The charger can store and charge ten batteries - five batteries in the upper battery slots and five batteriesconnected to devices in the lower device slots.• The charger can also share one device's configuration with other devices being charged at the same time.Confidential: For informational use by Honeywell resellers and customers only
• The T5/A500 charger may be fixed to a wall using the available wall mount kit.Note: Do not place a device into a charger without a battery attached to it.If a device that has been on and in use for more than eight hours will automatically power off and thenback on after it has been in the charger for five minutes. Also, a device that has been in a charger formore than eight hours will automatically power off and then back on.T5/A500 Single-Bay Combination Charger• A T5/A500 Single-Bay Combination Charger is also available. It includes one battery slot and one deviceslot. The charger can store one device at a time and store and charge up to two batteries at a time - onebattery in the upper slot and one battery in the device in the lower slot.Connecting the Power Supply to the T5/A500 Combination Charger1. Connect the AC cord to the left end of the power supply that is mounted inside the charger.2. Route the cable through the plastic clips as shown.Figure 25: Cable Routed Through Plastic Clips3. Push the clips to lock the cord in place.T5/A500 Combination Charger Wall MountThis unit provides a convenient surface for mounting the T5/A500 10-Bay Combination Charger and its powersupply on a wall.• Customer assembly required.• Be aware of potential hazards (electrical wires, waterlines, etc.) when drilling the pilot holes.• Customer assumes all responsibility for the installation of these units.• A device charger cannot have another charger placed directly above it. A section of dry-erase board(included) must be placed above each device charger.• If you drill into a wall stud when drilling a pilot hole for one of the anchors, do not use an anchor with thathole.• The lowest anchor for each extrusion must be a minimum of 12 inches from the floor.• Avoid blocking power outlets and other wall receptacles when installing the extrusions and charger unit.Confidential: For informational use by Honeywell resellers and customers only40 | Vocollect Talkman A500 Product Guide
Installing the T5/A500 Charger Wall MountYou will needParts• Drill with 1/8” bit• 1 mounting bracket• •4 self-drilling screw anchors #10 Screw driver, #2 Phillips•• Drilling template sheet (included)4 washers, #10 flat, type B regular• 4 screws, #10 Phillips pan head1. Using the drilling template, mark four holes for the anchors. Note that there are two sets of pilot markers;one set for wall studs with 12 inch centers and one set for wall studs with 16 inch centers.The bottom anchor holes must be at least 12 inches from the floor.2. Drill the pilot holes for the anchors, and screw the anchors into the holes.3. Position the mounting bracket so that its flat side is against the wall, aligned with the anchors, and themounting pins are away from the wall.4. Insert a screw through a washer and a hole in the bracket, then into the anchor. Tighten screw. Repeatfor remaining screws.5. Tilt the charger back and slide it onto the wall by lining up the tabs on the top of the bracket with thenotches in the back of the charger.6. Level the charger so the supports on the bottom of the bracket are underneath the charger.Figure 26: Supports Underneath ChargerAbout LED IndicatorsVocollect Talkman devices, SRX and SRX2 headsets, and their chargers have LEDs that indicate the stateof the equipment. These LEDs may be on, off or blink. In some cases an LED will blink, alternating betweentwo colors.If the LEDs indicate that there is a problem, refer to information on troubleshooting to solve the problem. Seealso Troubleshooting Problems Indicated by LED.A500/T5-Series Charger LED IndicatorsThe upper pair of indicators applies to the charger's battery slots. The lower pair applies to the device slots.The LED conditions described here apply to the lower pair.Note: If there is no device in the charger or if the device in the charger does not have a battery and oneof these conditions occurs,disconnect the charger from its power source for about five seconds, thenreconnect the charger. If the condition persists, return the charger for service.Confidential: For informational use by Honeywell resellers and customers onlyChargers | 41
If a device with a battery is the charger...Right Indicator ColorLeft Indicator ColorTroubleshoot the problemOffOffThe battery is charged and ready to use.GreenGreenThe battery is being charged.OffRedThe battery may not be inserted into the chargercorrectly.OffBlinking RedIf the LED continues to blink red after inserting thebattery into the charger correctly, troubleshoot thecharger.The battery may not be inserted into the chargercorrectly.YellowOffThe battery may be too hot or too cold. Wait for thebattery's temperature to normalize.Confidential: For informational use by Honeywell resellers and customers only42 | Vocollect Talkman A500 Product Guide
Chapter 5Troubleshooting Equipment ProblemsSometimes you will not see an LED indicator change or hear an error message, but will see some other signof trouble. Find the description below that most accurately describes what you see. Follow the steps insequence until the issue is resolved; start with the first option and see if that solves your problem beforemoving on to the second. If none of the listed steps resolve the problem, contact Vocollect to send theequipment back for repair or to speak with a support representative.I Can't Hear Anything Through the Headset1. Make sure the device has a fully charged battery.2. Make sure the headset is properly connected to the device.3. Try the headset on a device that is not having problems.4. Try a different headset on the device with the problem.5. Turn the device off and then back on again.6. Reboot the device.7. If you are using an SRX or SRX2 headset, make sure your headset is paired with your device.8. If the headset is broken, send it back to Vocollect for repair.The Scanner will not ScanThese steps apply to bar code scanners external to the Talkman device and not the integrated scanner inthe Talkman A730.1. Make sure the scanner is on, plugged into the Talkman device properly, and that the battery is charged.2. Make sure the Talkman device is on, the battery is charged, and that it is running voice process software(task or voice application) that is set up for scanning.3. Using VoiceConsole, verify that the task is set up to use the port “BT_SCAN” for its scanning connectionin the advanced settings of the task package.4. Check the Talkman device in VoiceConsole. If the “Peripherals Paired With” status indicates “searching,”verify that the correct Bluetooth address was entered. Correct the entry if necessary by following the initialprocedure to set up the connection.5. If the scanner beeps several times after a scan, it is not connected. Verify the connection with the Talkman.6. If the scanner appears to scan and beeps once (indicating successful scan) but Talkman does not appearto accept input, assure that the task termination characters are the default (CR/LF). If not, the scanner ortask may need to be reprogrammed to match.7. If a scan was attempted while the Talkman was asleep, the Talkman may ignore all subsequent scans.Toggling the Talkman on/off will typically correct this condition.8. Try connecting the scanner to a different device.9. If the scanner is damaged, send it back to Honeywell for repair.Confidential: For informational use by Honeywell resellers and customers only
The Device Beeps Every Few Seconds1. Wait for a few minutes. The voice engine may just be communicating with the host.2. If the beeping continues beyond a few minutes, see the administrator.3. The administrator can check device logs in VoiceConsole to attempt to diagnose the problem.The Device Will Not Load a Voice Application1. Try loading the voice application again. See the VoiceConsole online help for instructions.2. Make sure the device is properly placed in a charger.3. Check for error messages in VoiceConsole.4. Make sure you are in radio range of an access point.5. Make sure the device's ChangeTaskEnabled parameter is set to 1.6. Reboot the device.7. Put the device in debug mode to look for a clue to the problem.The Device Will Not Load an Operator Template1. Make sure you are loading the operator properly.2. Make sure the operator has created a voice template.3. Make sure you are in radio range.4. Reboot the device.The Device Does Not Respond to Button Presses1. Make sure the device has a fully charged battery.2. Reboot the device.3. Send the device back to Vocollect for repair.The Device Will Not Turn On1. Make sure the battery is properly seated on the device.2. Make sure the device has a fully charged battery.3. Send the device back to Vocollect for repair.Confidential: For informational use by Honeywell resellers and customers only44 | Vocollect Talkman A500 Product Guide
The Device Keeps Shutting Off1. Change the battery.2. Make sure you are placing the battery on correctly.3. Check the battery compartment on the device to make sure it is not damaged. If it is damaged, send thedevice back to Vocollect for repair.4. Check VoiceConsole for crash dump files with this device's specific serial number.Troubleshooting Guide for the Talkman A500/T5 Battery ChargerThis topic describes some of the issues that can arise with the Talkman A500/T5 Battery Charger, their causesand how you can verify the cause.If the steps don't work...Try these steps...If this occurs...Have the charger replaced orrepaired. This is not able to becorrected by a customer.Check to see if the contacts on thedevice and charger are clean. Ifnot, follow cleaning procedures andretry.A device without a battery will notpower up when placed in aparticular charger slot, but willpower up in other slots in either thischarger or another charger.Have the charger replaced orrepaired. This is not able to becorrected by a customer.Examine the charger slot todetermine whether there is amechanical alignment issue. Thereshould be little or no spacebetween the front two plastic pegsand the edge of the pocket. If anitem like a credit-card will fit in thisspace, there may be an alignmentissue.Have the charger replaced orrepaired. This is not able to becorrected by a customer.Verify that the device is properlyseated in the problem charger slot.Verify that the device will charge inanother slot in the charger.Have the charger replaced orrepaired. This is not able to becorrected by a customer.Verify that the charger AC powercable is securely connected at bothends.The LEDs on the front of thecharger do not indicate that acharge is in progress when abattery is placed in a batterypocket. Have the charger replaced orrepaired. This is not able to becorrected by a customer.Verify that the AC wall receptacleis receiving power.Have the charger replaced orrepaired. This is not able to becorrected by a customer.Verify that the DC power line fromthe charger power brick is alsosecurely connected.Have the charger replaced orrepaired. This is not able to becorrected by a customer.Have the charger replaced orrepaired. This is not able to becorrected by a customer.The LEDs on the front of thecharger do not indicate that acharge is in progress when abattery is placed in a batterypocket. A device without a batteryConfidential: For informational use by Honeywell resellers and customers onlyTroubleshooting Equipment Problems | 45
If the steps don't work...Try these steps...If this occurs...is placed in a slot and powers on.This occurs in all slots.Have the charger replaced orrepaired. This is not able to becorrected by a customer.Examine the charger slot todetermine whether there is amechanical alignment issue. Thereshould be little or no spaceThe battery charger slot’s LEDsblink red immediately after a batteryor device with a battery is placedinto a battery or device slot.between the front two plastic pegsand the edge of the pocket. If anitem like a credit-card will fit in thisspace, there may be an alignmentissue.Send the battery to a VocollectAuthorized Repair Center forevaluation.Determine if this issue only occurswith one particular battery which isnot excessively old and otherbatteries of approximately the sameage do not display this symptom.Have the charger replaced orrepaired. This is not able to becorrected by a customer.Check to see if the contacts on thedevice and charger are clean. Ifnot, follow cleaning procedures andretry.Dispose of the battery.Determine if this issue only occurswith one particular battery that isvery old.Have the charger replaced orrepaired. This is not able to becorrected by a customer.Check to see if the contacts on thedevice and charger are clean. Ifnot, follow cleaning procedures andretry.The battery charger slot's LEDsblink red 1.5 to 3 seconds after abattery or device is placed into aslot.If battery is under warranty sendback for replacement.Dispose of the battery.Determine if this issue only occurswith one particular battery that isvery old.If battery is under warranty sendback for replacement.The battery charger slot’s LEDsblink red more than 3 seconds aftera battery or device is placed into aslot. Dispose of the battery.Determine if this issue only occurswith one particular battery that isvery old.Have the charger replaced orrepaired. This is not able to becorrected by a customer.Check to see if the contacts on thedevice and charger are clean. Ifnot, follow cleaning procedures andretry.All of the red LEDs for the batterycharger's slots are flashing and willonly stop if the charger's power iscycled.If the device is the problem, sendit back for repairs.Replace all devices in the chargerwith a different set of devices,power cycle the charger and verifyif condition continues. If the problem is a battery underwarranty, have it replaced.Confidential: For informational use by Honeywell resellers and customers only46 | Vocollect Talkman A500 Product Guide
If the steps don't work...Try these steps...If this occurs...Successively remove one devicefrom the charger and retest until theIf the problem is an older battery,dispose of it.charger no longer exhibits theproblem. The last device removedwill likely be the problem device.Re-verify this by putting all devicesback in the charger except this lastdevice.Have the charger replaced orrepaired. This is not able to becorrected by a customer.Have the charger replaced orrepaired. This is not able to becorrected by a customer.All of the battery charger's amberLEDs are flashing in a circularpatternHave the charger replaced orrepaired. This is not able to becorrected by a customer.Look at the battery chargercontacts and ensure that theyappear the same as the contactsin a working slot. The batteryshould fit snugly into the slot.A battery charger slot's LEDs blinkred when a battery is placed into aslot, but this does not occur in otherbattery slots.Have the charger replaced orrepaired. This is not able to becorrected by a customer.Check to see if the contacts on thedevice and charger are clean. Ifnot, follow cleaning procedures andretry.This is normal operation andindicates that theThe power LED on a 5-bay chargeris not always green but flashesamber. "DISTRIBUTABLE" parameter hasbeen set to "1" for the device in themaster (gray color tab) slot.There is data communication onthe serial port of the device in themaster slot. This propagates thedevice configuration to others in theslot so that a new device can beeasily accessed throughVoiceConsole without serialconfiguration.Warning: Replace a battery only with another battery that has been authorized by Honeywell for theproduct you are using. Use of an unqualified battery may present a risk of fire, explosion, leakage, orother hazard. See also Honeywell Battery SafetyTroubleshooting Problems Indicated by LEDVocollect Talkman devices, chargers and the SRX headset and its charger have LEDs that indicate the stateof the equipment. These LEDs may be on, off or blink. In some cases an LED will blink, alternating betweentwo colors.If the LEDs indicate that there is a problem, follow the troubleshooting steps to solve the problem.1. Check the battery contacts and the charger contacts for dirt or other obstructions that might prevent thecontacts from connecting properly.Confidential: For informational use by Honeywell resellers and customers onlyTroubleshooting Equipment Problems | 47
2. Clean the contacts, if necessary.a) Use an isopropyl alcohol (isopropanol) swab or soft cloth dampened with isopropyl alcohol to cleanmetal connection points.b) If dirt or residue cannot be removed with the alcohol swab or cloth, use a soft, non-abrasive rubbereraser to clean metal connection points. You can also use a three-row toothbrush style, general cleaningbrush with natural hog hair bristles to gently brush away dirt on the contacts.c) Wipe again with isopropyl alcohol.3. Try various combinations of batteries and chargers to determine if the condition is specific to the batteryor to the charger.• If the condition is specific to the battery, give the battery to your system administrator.• If the condition is specific to the charger, disconnect the charger from its power source for about fiveseconds, then reconnect it. Test the charger with a battery. If the same condition occurs, return thecharger for service.About Error MessagesError messages may be of one of two types:Numbered Messages display in VoiceConsole as the numeric value of the error, followed by the text messagethat displays in Debug. If you have seen a numbered error message in VoiceConsole, see the NumberedError Messages topic.Spoken Messages are heard through a headset. If you have heard an error message through a headset, seethe Spoken Error Messages topic.Note: Not all numbered error messages displayed in VoiceConsole have a corresponding spokenmessage.Numbered Error MessagesSolutionTextNumberEvent detect initialization failed.0x020a 1. Turn the device off and then turn it back on again.Event control failed to create shareddata module.0x0203 2. Reboot the device.3. Reload VoiceClient.Change the battery.Battery is getting low.0x0206Battery is getting low. Changebattery now.0x0207Battery is very low. Powering off.Must replace battery after power offcomplete.0x0208—Noise sampling procedure failed.0x0602—Noise sampling procedure timed out.0x0603—Invalid operator file name.0x0605Train returned bad status toUpdTrain.0x060c 1. Turn the device off and then turn it back on again.Confidential: For informational use by Honeywell resellers and customers only48 | Vocollect Talkman A500 Product Guide
SolutionTextNumber2. Reboot the device.3. Reload VoiceClient.—Unable to train words. Not enoughfree flash memory.0x060eSpeak failed to initialize properly.0x0802 1. Check the crashdump file. For more information,see the VoiceConsole online help.Speech-out failed. Audio systemfailure.0x08042. Turn the device off and then turn it back on again.3. Reboot the device.Dialog power-off failed.0x12014. Reload VoiceClient.—Task not loaded. No task nameavailable.0x1202—OperLoad failed -- TmplSend busy.0x1203—Operator load failed.0x1204—Corrupted operator data.0x1205—Noise sample failed.0x1206—There are no operators in this team.0x1207—Unable to retrieve operator files.0x1208—Internal error loading operator.0x1209—Task load failed.0x120a—Self test mode set, but no script filefound.0x120b—No task list file found. Taskunchanged.0x120c—Software error while changing task.Task unchanged.0x120d—Failed to load look up table. Taskload failed.0x120e—Failed to load terminal emulationconfiguration file. Task load failed.0x1210—Corrupt terminal emulationconfiguration file. Task load failed.0x1211—Corrupt task file. Task load failed.0x1212—Failed to load task Vocollectconfiguration file. Task load failed.0x1213—Failed to write the output data recordnetwork transport informationregistration file. Task load failed.0x1214Confidential: For informational use by Honeywell resellers and customers onlyTroubleshooting Equipment Problems | 49
SolutionTextNumberFailed to write dialog terminal-offfiles in the terminal charger aftertask or operator load.0x1215 1. Reload the operator.2. Reload the task.3. Reload VoiceClient.—Retraining word failed. Please tryagain.0x1216—Initializing operator failed. Pleasereload operator.0x1217—Failed to load task phonetic file.Task load failed.0x1218—Failed to load task audio file. Taskload failed.0x1219Communications error: Processmessage service receive error.0x1402 1. Turn the device off and then turn it back on again.2. Reboot the device.Communications error: Processmessage service send error.0x1403 3. Reload VoiceClient.Communications error: Processmessage service GetIdFromNameerror.0x1406Communications error: Unable toclose Vocollect configuration file.0x140aCommunications error: Unable todelete Vocollect configuration file.0x140fCommunications error: Vocollectnetwork transport informationregistration failed.0x1410Communications error:Unrecognized process messageservice message.0x1411Communications error: Unable tospawn bar code process.0x1414Communications error: Unable tospawn serial process.0x1415Communications error: Bad FTPcommand.0x1417Communications error: Bad socketcommand.0x141bError: Unable to initialize bar codeport.0x1420Display Mode host name or IPaddress bad.0x1421Display Mode service name or portbad.0x1422Confidential: For informational use by Honeywell resellers and customers only50 | Vocollect Talkman A500 Product Guide
SolutionTextNumberError: Unable to initializeDebug/training COM port.0x1423Socket host name or IP addressbad.0x1425 1. Turn the device off and then turn it back on again.2. Reboot the device.Socket service name or port bad.0x1426 3. Reload VoiceClient.4. Reload the task.5. Verify the task's output data records (ODRs) andlookup tables (LUTs) have correct and valid sockethost and service information. If you need assistance,contact Vocollect.Unable to send file via socket.Unable to open.0x1427 1. Turn the device off and then turn it back on again.2. Reboot the device.3. Reload VoiceClient.—Invalid Terminal Manager servicename or port.0x142a—Telnet session manager failed tostart.0x142c—Telnet client process failed to start.0x142d—Telnet VT220 emulation processfailed to start.0x142eUnable to open send data file, fortelnet send.0x142f 1. Turn the device off and then turn it back on again.2. Reboot the device.Error, Unable to Initialize PrinterPort.0x1430 3. Reload VoiceClient.Unable to print label, unable to openfile.0x1431Printer Error, Process MessageService Send Error.0x1432Comm Error, Unable to spawnprinter process.0x1433File Manager initialization failed.0x1600File Manager process messageservice receive failed.0x1601—Warning, low flash memory.0x1602—Warning, low flash memory. Youmust upload your collected datanow.0x1603Process history data initializationfailed.0x1a01 1. Turn the device off and then turn it back on again.2. Reboot the device.Process history data processmessage service receive failed.0x1a02 3. Reload VoiceClient.Confidential: For informational use by Honeywell resellers and customers onlyTroubleshooting Equipment Problems | 51
SolutionTextNumberProcess history data processmessage service retry failed.0x1a03Process history data file descriptorstructure error.0x1a04 1. Turn the device off and then turn it back on again.2. Reload the task.Process history data lookup tablestructure error.0x1a05 3. Reboot the device.4. Reload VoiceClient.Process history data bins to recordswrite error.0x1a06 1. Turn the device off and then turn it back on again.2. Reboot the device.Process history data power-off error.0x1a09 3. Reload VoiceClient.Process history data processmessage service initialization datafile descriptor failed.0x1a0bVideo terminal emulationinitialization failed.0x1e01Video terminal emulation processmessage service receive failed.0x1e02—Flash failed to virtual allocate theflash device.0x2100—Flash failed to initialize the devicefor the file system.0x2101—Flash failed to virtual copy the flashdevice.0x2102—Flash failed because of erase blockargument was invalid.0x2104—Flash library failed during erase.0x2105—Flash failed because of invalid flashwrite pointer argument.0x2106—Flash library failed during write.0x2107—Flash failed because of invalid flashread pointer argument.0x2108—Flash library failed during read.0x2109—Flash library failed while deleting afile.0x210a—Flash library failed while finding afile.0x210b—Flash failed to open the specified filein RAM.0x210c—Flash failed to read the specified filefrom RAM.0x210d—Flash failed to write the specified fileto RAM.0x210eConfidential: For informational use by Honeywell resellers and customers only52 | Vocollect Talkman A500 Product Guide
SolutionTextNumber—Flash library failed while opening afile.0x210f—Flash library failed while closing afile.0x2110—Flash had invalid flash file imagegenerator linked list.0x2111—Flash is full. Please wait whileTalkman turns off.0x2112—Flash library failed. Out of space.0x2115—Flash library failed during reclaim.0x2116Spoken Error MessagesSolutionError MessageChange the battery."Battery is very low. Powering off. Mustreplace battery after power off complete."Change the battery."Battery is getting low."Change the battery."Battery is getting low. Change batterynow."Wait until all templates are loaded, then load the operator."Cannot load operator while sendingtemplates.""Cannot load task. Processing data." 1. Turn the device off and then turn it back on again.2. Reload the task.3. Reboot the device.4. Reload VoiceClient."Corrupt task file. Task load failed." 1. Turn the device off and then turn it back on again.2. Reload the task.3. Reboot the device.4. Reload VoiceClient."Corrupt device emulation config file. Taskload failed."Reload the operator."Corrupted operator data.""Failed to load lookup table. Task loadfailed." 1. Go to an area of known good coverage.2. Turn the device off and then turn it back on again.3. Reload the task.4. Reboot the device.5. Reload VoiceClient."Failed to load task audio file. Task loadfailed." 1. Go to an area of known good coverage.Confidential: For informational use by Honeywell resellers and customers onlyTroubleshooting Equipment Problems | 53
SolutionError Message2. Turn the device off and then turn it back on again.3. Reload the task.4. Reboot the device.5. Reload VoiceClient."Failed to load task phonetic file. Task loadfailed." 1. Go to an area of known good coverage.2. Turn the device off and then turn it back on again.3. Reload the task.4. Reboot the device.5. Reload VoiceClient."Failed to load task VCF file. Task loadfailed." 1. Go to an area of known good coverage.2. Turn the device off and then turn it back on again.3. Reload the task.4. Reboot the device.5. Reload VoiceClient."Failed to load device emulation config file.Task load failed." 1. Go to an area of known good coverage.2. Turn the device off and then turn it back on again.3. Reload the task.4. Reboot the device.5. Reload VoiceClient."Failed to write the ODR NTI registrationfile. Task load failed." 1. Reload the task.2. Turn the device off and then turn it back on again.3. Reboot the device.4. Reload VoiceClient."Firmware error while changing task. Tasknot changed." 1. Reload the task.2. Turn the device off and then turn it back on again.3. Reboot the device.4. Reload VoiceClient."Flash error." 1. Turn the device off and then turn it back on again.2. Reboot the device.3. Reload VoiceClient."Flash is full. Please wait while Talkmanturns off." 1. Go to an area of known good coverage.2. Turn the device off and then turn it back on again.3. Reboot the device.4. Reload VoiceClient.Change the battery."Headset battery is getting low."Change the battery."Headset battery is getting low. Changeheadset battery now."Confidential: For informational use by Honeywell resellers and customers only54 | Vocollect Talkman A500 Product Guide
SolutionError Message"Initializing operator failed. Please reloadoperator." 1. Reload the operator.2. Turn the device off and then turn it back on again.3. Reboot the device.4. Reload VoiceClient."Internal error loading operator." 1. Turn the device off and then turn it back on again.2. Reboot the device.3. Reload VoiceClient.Select the operator again or load a different operator."Invalid operator file name.""Invalid device Manager Host name oraddress.""Invalid device Manager Service name orport.""No task list file found. Task unchanged." 1. Reload the task.2. Turn the device off and then turn it back on again.3. Reboot the device.4. Reload VoiceClient."Noise sampling procedure failed." 1. Sample noise again.2. Go to a quieter location and perform another noise sample.3. Try using another headset and perform the noise sample.Note: If this solves the problem, the first headset might bedamaged."Noise sampling procedure timed out." 1. Sample noise again.2. Reboot the device."Operator load failed." 1. Go to an area of known good coverage.2. Turn the device off and then turn it back on again.3. Reboot the device.4. Reload VoiceClient."Power-off error." 1. Power on the device.2. Reboot the device.Edit the task configuration file, taskname.vcf, and change theline selftest=1 to selftest=0."Self test mode set, but no script filefound.""Software error while changing task. Taskunchanged." 1. Go to an area of known good coverage.2. Turn the device off and then turn it back on again.3. Reload the task.4. Reboot the device.5. Reload VoiceClient.Confidential: For informational use by Honeywell resellers and customers onlyTroubleshooting Equipment Problems | 55
SolutionError Message"Task load failed." 1. Go to an area of known good coverage.2. Turn the device off and then turn it back on again.3. Reload the task.4. Reboot the device.5. Reload VoiceClient."Task not loaded. No task name available." 1. Reload the task.2. Turn the device off and then turn it back on again.3. Reboot the device.4. Reload VoiceClient."Telnet client process failed to start." 1. Turn the device off and then turn it back on again.2. Reboot the device.3. Reload VoiceClient."Telnet session manager failed to start." 1. Turn the device off and then turn it back on again.2. Reboot the device.3. Reload VoiceClient."Telnet VT220 emulation process failed tostart." 1. Turn the device off and then turn it back on again.2. Reboot the device.3. Reload VoiceClient."Unable to receive input data." 1. Turn the device off and then turn it back on again.2. Reboot the device.3. Reload VoiceClient."Unable to retrieve operator files." 1. Turn the device off and then turn it back on again.2. Reboot the device.3. Reload VoiceClient."Unable to send output data." 1. Turn the device off and then turn it back on again.2. Reboot the device.3. Reload VoiceClient."Unable to train words. Not enough freeflash memory." 1. Wait for the device to go to sleep.2. Turn the device off and then turn it back on again.3. Reboot the device.4. Reload VoiceClient."Warning, low flash memory!" 1. Go to an area of known good coverage.2. Turn the device off and then turn it back on again.3. Reboot the device.4. Reload VoiceClient.Confidential: For informational use by Honeywell resellers and customers only56 | Vocollect Talkman A500 Product Guide
SolutionError Message5. Place the device in a charger as soon as possible."Warning, low flash memory! You mustupload your collected data now!" 1. Go to an area of known good coverage.2. Turn the device off and then turn it back on again.3. Reboot the device.4. Reload VoiceClient.5. Place the device in a charger as soon as possible.Contacting Technical SupportThis section describes what you will need before contacting technical support with an issue and how to gatherthe needed files.General Information Needed for Most Support RequestsVocollect Talkman modelDevices TypesNon-Talkman device manufacturer/modelVocollect headset modelOther headsetBar code reader typeVoiceClient version displayed in VoiceConsoleVocollect Voice SoftwareVoiceCatalyst version displayed in VoiceConsoleVoiceConsole versionVocollect VoiceConsoleHave you begun to capture device logs?Be prepared to submit these files to your technical support center.Device LogsCommon Questions to Answer when Contacting Support• Was a previous service request for the same problem / question closed as unresolved?• How many users are affected?• How often does the issue happen?• What is the current workaround?• When did the issue first occur?• How is this impacting the business?• Has anything about the environment changed?Enabling Device Logging in VoiceConsole1. Select VoiceConsole >Device Management >Devices.2. Click the name of the device for which you want to enable logging.The properties window for that device will appear.Confidential: For informational use by Honeywell resellers and customers onlyTroubleshooting Equipment Problems | 57
3. Enable logging for the device. Depending on the version of VoiceConsole you are running:Activate the Enable check box in the Logging section.VoiceConsole 2.xClick the Edit selected device link.In the logging section of the Edit Device page, select Enabled fromthe Logging Enabled drop-down list.VoiceConsole 3.x and newer4. After the issue has been captured in the log file, export the log file through the Device Properties window.5. Save the file and send it to Technical Support, along with any other relevant information.About Sending Equipment Back for RepairsImportant:• Only equipment purchased directly from Honeywell can be returned to Honeywell for repairs.•If you purchased Honeywell equipment — for example, a headset in the SR-Series — from a Honeywellreseller, contact the reseller.•If you are using Vocollect VoiceClient on a handheld device, contact the reseller or device manufacturerif you have questions or issues concerning the device.Attention: Remove ear pads, mounting discs, cables, and cord clips before shipping. These consumableitems slow down the repair process, and units will be shipped back without these consumables installed.Honeywell issues RMAs for all returns regardless of the reason for the return. This guarantees proper trackingof equipment, ensures proper handling, and facilitates a fast return.The Customer Service department generally issues RMAs to customers who are returning products for repair.However, Honeywell may issue RMAs for other reasons, such as the following:• The product belongs to Honeywell. Honeywell may have loaned the product to a customer or provided itas a sample.• Honeywell requested that the customer return the item, perhaps for testing.• A Honeywell employee at the customer site has determined that the product should go back to Honeywellfor some other reason.• Exchange — for example, an incorrect item was shipped or the wrong size of belt was ordered.Some Honeywell customers have service contracts with repair depots to perform repairs on Honeywellproducts. Customers with these service contracts should contact their repair depot to return equipment. Followthe RMA issuance procedures to eliminate unnecessary repair costs and to ensure timely product receipt. Ifyou have a question about the RMA process, please contact Customer Service.Packaging Items for Return to HoneywellNote: Properly packaged RMA items facilitate faster repair and return of Honeywell products. Honeywellappreciates your assistance and adherence to these policies.1. Pack items so that no items can come into direct contact with one another or with the sides, bottom, ortop of the shipping container.2. Line the shipping container with at least one layer of padding, preferably anti-static bubble pack.3. Pack each item individually in a bag or wrapping, preferably anti-static bubble bags or wrapping.Confidential: For informational use by Honeywell resellers and customers only58 | Vocollect Talkman A500 Product Guide
• If individual wrapping is not possible, place some packing material (such as anti-static bubble pack)on the bottom of the shipping container, then pack items between layers of the material.• Avoid using foam peanuts as the only packing material because they do not prevent items from cominginto contact with each other or the walls of the shipping container. Peanuts can, however, fill emptyspace in the shipping container and on top of items that have been individually packed in anti-staticbubble bags.Sending Equipment Back for Repairs: Return Material Authorization (RMA) Procedures1. Send an email to ACSHSMVocollectRMA@honeywell.com with the following information:• Name of customer contact person• Company name• Company address• Phone number• Fax number2. Also provide the following information about the items being returned:• Quantity• Description of product• Serial number• The version number of the software currently installed at your site• Description of problem or reason for return• Whether the product is covered by warranty, Extended Service Plan (ESP), or Depot Express• A purchase order number if items are not covered by ESP or Depot Express3. Include the RMA number on the shipping label, if shipping items to Honeywell.4. Package the equipment according to the packaging instructions.5. Address the shipping label to: Honeywell, 4250 Old William Penn Highway Monroeville, PA 15146-1622RMATroubleshooting VMT ConfigurationsThe following procedures are for fault determination with Vehicle Mount Talkman (VMT) when powered bythe vehicle power system. These procedures can be done with minimal Vocollect technical support to determinethe specific malfunction of a non-working VMT:• Be sure the vehicle battery is charged and working, turn-on the vehicle and assure it starts. If the vehicledoes not start then the vehicle should be serviced by qualified personnel.• If VMT was installed after the vehicle key switch, ensure it powers on when the vehicle is turned on.Vocollect recommends the VMT be installed before the vehicle key switch to ensure it is always gettingpower when the vehicle has a battery.• If another Talkman device is available, substitute it for the non-working Talkman. If this substitute Talkmanalso does not work, it is likely the problem is with the VMT power system. However, if the substitute works,then it is likely that the original device is in need of service.• Exchange the VMT Battery Adapter from the non-working VMT with a known working Battery Adapter. Ifthe VMT works with the new Battery Adapter, then the original Battery Adapter is likely in need ofreplacement.The following steps will need qualified Vocollect technical support to determine the specific malfunction of anon-working VMT:Confidential: For informational use by Honeywell resellers and customers onlyTroubleshooting Equipment Problems | 59
Gain access to the power supply used by the VMT (this is likely mounted inside the vehicle). Remove thefour () screws that attach the lid of the power supply to expose the input and output wiring as illustrated inthe diagram below.• Test the input terminals to determine if voltage is being supplied and matches that of the vehicle powersystem.•If the voltage supplied does not match that of the vehicle power system, professional attention is neededto determine why the vehicle power system is not providing the correct voltage.• If no voltage is being supplied, check the fuses on the input cable, replace if they are blown. If the fusesimmediately blow after replacement, determine if the input cable to the VMT power supply has a shortcircuit. If there is no short then it is likely there is a problem with the VMT power supply.• If no voltage is being supplied and the fuses are not blown, check the integrity of the input cable for abreak. If there is a break, replace the cable. If not, there is likely a problem with the vehicle powersystem that needs professional attention.• If input voltage is being supplied to the power supply, check the output voltage.• If there is input voltage but no output voltage or the output voltage does not match 13.2V DC then thepower supply is likely in need of replacement.• If there is output voltage in the 13.2V DC range then the problem is likely in the cable to the BatteryAdapter or the Battery Adapter itself. Try a known, working Battery Adapter. If that does not work thenit is likely that the cable between the power supply and Battery Adapter is in need of replacement.• A Battery Adapter may be tested by checking the output of the adapter. Note that to rule out problemswith the power supply or cable to the Battery Adapter, a known, working Battery Adapter should be testedfirst before testing a suspect Battery Adapter. The two outermost points of a working Battery Adaptershould read approximately 3.9-4.2V DC as illustrated in the figure below.Confidential: For informational use by Honeywell resellers and customers only60 | Vocollect Talkman A500 Product Guide
Appendix ASpecificationsA500 Specifications6.31 ounces (178.89 g)With standard battery: 11.01 ounces (312.13 g)Weight5.5" (13.97 cm)Length2.63" (6.68 cm)Width1.7" (4.3 cm)DepthI/O Ports • Headset port (yellow)• Maintenance port with audio out and RS-232 serial support-22° to 122° F (-30° to 50° C)Operating Temperature-30° to 140° F (-34° to 60° C)Storage TemperatureMeets the MIL STD -810F specification for shock and vibration.In addition, the device has been tested to the following specifications:Drop Tested• 25 drops from 5 feet, 10 additional drops from 6 feet onto polishedconcrete• 10 drops at varying angles from 5 feet at -20° F (-29° C) onto polishedconcrete100% condensingHumidityIP67Enclosure RatingNote: Packaging varies for product shipments. Generally, packing materials are about 15% of the totalshipment weight.A500/T5 High-Performance Batteries SpecificationsThe A500 and T5-Series devices use a standard battery.4.7 ounces (133.24g)Standard Battery WeightElectrical Specifications• Cells: The high capacity battery pack uses two lithium ion cells.Confidential: For informational use by Honeywell resellers and customers only
Voltage = 3.7V•• Watt Hours = 19WHr• Protection circuit characteristics: The pack contains a protection circuit that prevents over and undervoltage conditions on the cells and protects the pack from damage as a result of a short circuit betweenthe positive and negative terminals of the battery.•The battery pack contains custom electronics that provide performance, temperature, and pack identificationto the device. This information is made available to voice management software.• Battery Charging: The battery pack must be charged only in a Vocollect designated charger.Mechanical and Environmental Specifications• Drop-test specifications: The high capacity battery meets the MIL STD 810F specification for shock andtransient drop criteria.•Environmental specifications: The battery pack halves are sonically welded together to protect the internalsfrom water and dust. The battery functions properly in the following conditions:Temperature: -40°C to 55°C (-40°F to 131°F)Humidity: 95% non-condensingRain/dust: IP67Battery NotificationsBattery warnings for a Talkman battery occur at the following levels:• First warning = 3,45 mV• Critical warning = 3,350 mVT5/A500 10-Bay Combination Charger Specifications21.21" (53.9 cm)Length6.64" (16.9 cm)Depth6.89" (17.5 cm)Depth with Wall Bracket6.12" (15.5 cm)HeightInput Voltage: 100-250 VacInput Current: 2.4 A maximumPowerLine Frequency: 50-60 HzUses standard IEC 60320 plugCord50° to 140° F (10° to 40° C)Operating Temperature-22° to 158° F (-30° to 70° C)Storage TemperatureFunctional to 90% non-condensingHumidityNote: Packaging varies for product shipments. Generally, packing materials are about 15% of the totalshipment weight.Confidential: For informational use by Honeywell resellers and customers only62 | Vocollect Talkman A500 Product Guide
T5/A500 Combination Charger Power Supply Specifications10-Bay Combination Charger Power SupplyInput Voltage: 100-250 VacInput Current: 2.4 A maximumInput:Line Frequency: 50-60 HzOutput: 97.5 W (15 V x 6.5 A)Output:UL listed and CSA certified3 conductor 18 AWGCord (U.S., Mexico, Canada):Terminated with a molded-on plug cap rated at 125V15ASix feet minimum lengthInternationally harmonized and marked <HAR>3 conductor 0.75mm minimum wireCord (other countries):Rated at 300V with PVC insulated jacketMolded-on plug cap rated 250V 10ASix feet minimum lengthSingle-Bay Combination Charger Power SupplyInput Voltage: 100-240 VacInput Current: 0.6 A maximumInput:Line Frequency: 50-60 HzConfidential: For informational use by Honeywell resellers and customers onlySpecifications | 63
Appendix BAccessoriesVocollect offers a variety of accessories for wearing, protecting, and facilitating the operations of Talkmanand other devices.Handheld and other devices may require specific cables in order to use Vocollect accessories, such asheadsets. See the release notes for the Vocollect Voice software for your device for more information.Pidion BM-170 DisplayThe Pidion BM-170 is a display device that can be used along with a Talkman A500 or Talkman A700 device(VoiceCatalyst only) to run applications where it is more appropriate that voice be supplemented with a display.It has a touchscreen and various buttons and switches:ActionLocationControlIncreases and decreases volumeLeft sideRocker switchPowers on and offRight sideLarge buttonBackRight sideSmall buttonDisplays options availableUpper left of frontOptions menuNavigates around screen and lets you selectitemsCenter frontJoypadFigure 27: Pidion Display DeviceConfidential: For informational use by Honeywell resellers and customers only
Connecting the Pidion BM-170 Display to a Talkman A500/A7001. Turn on the Talkman A500 or A700 device.2. Turn on the display.The display will initialize.Figure 28: The Initial Screen3. Press the Connect to a Voice Device button to begin connecting the display to your Talkman.A list of nearby devices' serial numbers that can accept a connection are displayed.Figure 29: List of Devices4. Select the serial number of the Talkman to which you want to connect and confirm your selection.Figure 30: Confirming the ConnectionYou will be taken back to the main screen, and the display will be connected to the Talkman.Confidential: For informational use by Honeywell resellers and customers only66 | Vocollect Talkman A500 Product Guide
Figure 31: Connected to a Voice DeviceScreens relevant to the application loaded onto the voice device will appear once the voice application isrunning.T5/A500 Adjustable Shoulder HarnessTo comply with government safety standards, the device must be used with either a Vocollect customizedbelt and clip, a Vocollect customized shoulder harness, or a Vocollect belt holder.T5/A500 Adjustable Shoulder Harness Specifications2" (5 cm) Wide Adjustable NylonShoulder StrapTwo Adjustable Elastic Nylon, 32"-48"(81 cm - 122 cm)Chest Straps (Regular)Two Adjustable Elastic Nylon, 41"-66" (104 cm - 167 cm)Chest Straps (Large)Putting a Device on a T5/A500 Shoulder HarnessTo wear a device using the shoulder harness option, attach the device to an adjustable Vocollect harnesswith a specially designed mounting clip (provided with the belt or harness).Attach the clip to the harness at the beginning of a shift. You can attach the device to and remove the devicefrom the clip as often as necessary throughout the shift.Figure 32: T5/A500 Shoulder Harness Properly Worn - Front and Back Views1. Open the flap on the front of the shoulder harness by unsnapping the two buttons.2. Slide the flap through the slots on the mounting clip then snap the buttons together.3. Unbuckle the large loop.Confidential: For informational use by Honeywell resellers and customers onlyAccessories | 67
4. Put your left hand through the small loop and slide the harness over your left shoulder.5. Clip the large loop in front of your chest.6. Adjust the straps.7. Connect the device to the shoulder harness clip by sliding the device onto the clip until it snaps into place.The device is properly clipped in place if you cannot remove it from the clip without pressing the device'sclip release button.Belts and Belt ClipsTo comply with government safety standards, the device must be used with a Vocollect customized belt andclip, a Vocollect customized shoulder harness, or a Vocollect belt holder.Figure 33: Belt with ClipUsing the A500/T-Series Belts and ClipsTo wear a device using the belt and clip option, attach the device to a Vocollect belt with a specially designedmounting clip (provided with the belt or harness):• T5/A500 Black Belt Clip connects a T5 or A500 device to the belt.• Attach the clip to the Vocollect belt at the beginning of a shift. You can attach the device to and removethe device from the clip as often as necessary throughout the shift.Figure 34: Attaching the Device to a Belt ClipConfidential: For informational use by Honeywell resellers and customers only68 | Vocollect Talkman A500 Product Guide
• Vocollect strongly recommends that the device be worn on the right side of your body with the device’sbuttons on the top and its connectors toward your back.• A500 and T5-series devices can also be worn on a shoulder harness.T-Series Belt SpecificationsDimensionsBelt Size18" - 26" (46cm-66cm)XS24" - 32" (61cm-81cm)S28" - 36" (71cm-91cm)M34" - 42" (61cm-107cm)L40" - 48" (102cm-122cm)XL46" - 54" (117cm-137cm)XXL52" - 60" (132cm-152cm)XXXLSpecificationBelt PartNylonBelt materialYKK Hook and LoopVelcro®ITW Nexus 127-3200Belt fastenerDevice CoversVocollect offers optional protective covers for its devices.• The use of a device cover is not required; however, Vocollect strongly recommends using the cover tohelp preserve the appearance and prolong the life of the devices.• Using the protective cover in a freezer environment prolongs battery life.Figure 35: A500/T5 Elastomer-SKIN Cover• The device cover does not have to be removed before placing the device into a device charger.•The EXO Skeleton Cover provides additional drop protection for the device, is easy to remove, and permitsfull access to all device features and functions.Confidential: For informational use by Honeywell resellers and customers onlyAccessories | 69
T5/A500 Elastomer-SKIN Cover SpecificationsThermoPlastic Elastomer (Dynaflex G2755)FabricPutting a Cover on an A500 or T5-Series Device1. If the device is not already off, press and hold the yellow play/pause button until the LED indicator turnssolid red and then off.2. Disconnect any peripherals.3. Hold the device with the battery compartment facing up and the device's buttons facing toward you.4. Slide the open end of the cover over the connection port end of the device. Pull gently on the cover tomake sure it slides behind the tab, located on the bottom of the device, that holds the cover securely inplace.Figure 36: Putting a Cover on a Talkman T5-Series Device5. Stretch the rounded end of the cover over the rounded end of the device.6. Attach the peripherals that you will be using.Talkman A500/T5 VMT Accessory Specifications-30° to 50° C (-22° to 122° F)Operating Temperature-40° to 70° C (-40° to 158° F)Storage TemperatureConfidential: For informational use by Honeywell resellers and customers only70 | Vocollect Talkman A500 Product Guide
Appendix CPart NumbersPart Numbers: Vocollect Talkman DevicesVocollect PartNumberDeviceTT-800Talkman A500 (a/b/g)TT-801Talkman A500 (b/g)TT-802Talkman A500 (a/b/g/n)Part Numbers: Talkman AccessoriesVocollect PartNumberAccessoryEO-700-1T5/A500 CoverHl-700-1T5/A500 Shoulder HarnessBL-700-1 - BL-700-7T5/A500 Belt with ClipBL-700-101B(For use with BL-700-1- BL-700-7 andHL-700-1)T5/A500 ClipRS-900-1BT-700-2A500/T5 High-Performance BatteryBT-700-2-101BA500/T5 High-Performance Battery, Box of 50BL-710-1Vehicle Mount, Holder, Talkman A500/T5 SeriesBL-710-101Vehicle Mount, Holder/Base Screw On Attachment, Talkman A700 and A500/T5SeriesBL-710-102Vehicle Mount, Arm, Talkman A700 and A500/T5 SeriesBL-710-103Vehicle Mount, Clamp, Talkman A700 and A500/T5 SeriesBL-710-104Vehicle Mount, Clamp, RAM Tough-Claw, Talkman A700 and A500/T5 SeriesBT-710Battery Adapter, DC-DC, Talkman A500/T5 SeriesCM-710-102Cable, Battery Adapter, Push On, Talkman A500/T5 SeriesConfidential: For informational use by Honeywell resellers and customers only
Vocollect PartNumberAccessoryCM-710-110Power Supply, 9-36 VDC InputCM-710-111Power Supply, 18-60 VDC InputPart Numbers: ChargersVocollect Part NumberCharger - DeviceCM-700-1T5/A500 10-Bay Combination ChargerCM-700-2T5/A500 Single-Bay Combination Charger(For use with CM-700-1)A500/T5 Charger, Power SupplyCM-701-1(For use with CM-700-1)A500/T5 10-Bay Combination Charger Mounting BracketConfidential: For informational use by Honeywell resellers and customers only72 | Vocollect Talkman A500 Product Guide
Appendix DTemplate Training OptionsAll new operators must train their voice templates (all the words that he or she will use in the voice-directedworkflow) in order to perform a task with the Vocollect Voice system. Supervisors have options for operatorsto train templates when using a device.Note: Always speak in your normal tone of voice when training templates.Training with the Talkman Device OnlyYour supervisor must set up the system to use the voice-only option for creating templates with a handhelddevice.1. Turn your device on by pressing the Play/Pause button.The LED indicator turns red for a few moments then turns green. The device says, "Please keep quiet fora few seconds." After a pause, the device says, "Please say zero."2. Say "Zero."The device says "One."3. Say "One."The device says, "Two."4. Say "Two."The device says, "Please say the following words..."5. As the device says each word, say it back to the device. The device will prompt you with the same wordat least four times; repeat the word each time it asks. If it prompts you for phrases, say the phrase naturally,without pauses between the words.When the device has asked for all words in the task the necessary number of times, the device will say,"Creating voice templates. Please wait." It will then beep periodically until all of the remaining voicetemplates have been created. When the remaining voice templates have been created, the device says,"Finished creating voice templates." The device then goes to sleep. You can begin the task by pressingthe Play/Pause button.This process can be improved when used in conjunction with the section “Training Using a Printed List ofWords” as found below.Confidential: For informational use by Honeywell resellers and customers only
Visual Training DevicesFigure 37: Pidion BM-170 and QTERM-G55• Visual training devices enable operators to read the words that they need to say during the enrollmenttraining process.• Vocollect recommends using a browser-based mobile display with Talkman A500 or A700 devices, andthe QTERM-G55 with Talkman T5 or T2x devices.• These devices have a liquid-crystal screen that displays words that an operator needs to train. Operatorsare more likely to speak in their normal conversational tone when reading the words than when hearingthe device say the words during training.• Vocollect provides a cable with a connector so that the QTERM device can be attached to the red port onthe device.•Supporting documentation and software for the QTERM visual training device is available for free downloadon the manufacturer’s website. Please refer to this site for all supplemental product information such asthe user manual, specifications, data sheet, tutorials, and accompanying software.Note: In order to use QTERM devices with a Thai TTS, you must use a QTERM-G55 running devicesoftware version 3.1 or newer. After connecting the QTERM, verify you have the correct software bychecking debug logs for the message "TRAIN DEVICE: Device query detected training device G55using v3.1." If you do not see this message, you do not have the correct software, and you must obtainit to use the device with a Thai TTS.Setting Up the QTERM Visual Training Device1. Verify that the training device is set up properly. Refer to the instructions that QSI or your reseller providedwith the training device for more information.2. Connect the training device to the device using the cable provided.3. In the task name.vcf file, set the configurable parameter TrainDevicePort = Red to turn on the trainingdevice port.4. Reload the task onto the device.If the training device does not work after a task load, power the Talkman device off, then power it on again.Configuring the QTERM Visual Training DeviceNote: You cannot change the default baud rate for the QTERM training device setting of 9600 for versionsof VoiceClient 1.x or 3.x.1. Verify that the task is loaded onto the device.2. Verify that the device is sleeping.3. Verify that the training device is connected to the device.Confidential: For informational use by Honeywell resellers and customers only74 | Vocollect Talkman A500 Product Guide
4. On the training device, press and hold the 1 key.5. Still holding the 1 key, press the device's yellow play/pause button.6. Contrast appears on the training device screen.7. On the training device, press:• 1 to increase the contrast• 2 to decrease the contrast• 3 to accept the current settingAfter you press 3, Baud Rate appears on the training device screen.8. On the training device, press 1 until a baud rate of 9600 appears on the screen.9. Press 3 to accept the baud rate setting.Bits appears on the training screen.10. On the training device, press 3 to accept 8 as the bits setting.Parity appears on the training screen.11. On the training device, press 3 to accept "n" (None) as the parity setting.Stop Bits appears on the training device screen.12. On the training device, press 3 to accept 1 as the stop bits setting.13. On the Talkman device, press the yellow play/pause button to turn the device on.The device will take a background noise sample and begin training.Training Using a Visual Training DeviceVocollect recommends using a browser-based mobile display with Talkman A500 or A700 devices, and theQTERM-G55 with Talkman T5 or T2x devices.Note: In order to use QTERM devices with a Thai TTS, you must use a QTERM-G55 running devicesoftware version 3.1 or newer. After connecting the QTERM, verify you have the correct software bychecking debug logs for the message "TRAIN DEVICE: Device query detected training device G55 usingv3.1." If you do not see this message, you do not have the correct software, and you must obtain it to usethe device with a Thai TTS.1. Be sure the training device is configured.2. Connect the training device to your Talkman device.3. Turn your Talkman device on by pressing the Play/Pause button.The LED indicator turns red for a few moments then turns green. The training device displays, "Pleasekeep quiet for a few seconds."Note:• If your device does not say this, press the Operator button to manually perform a background noisesample.• If you cannot see words displayed on the training device screen, there may be a problem with thecontrast on the device. Refer to the manufacturer's documentation.The Talkman device says and the training device displays, "Please say zero."4. Say "Zero."The Talkman device says and the training device displays, "One."5. Say "One."The Talkman device says and the training device displays, "Two."6. Say "Two."The Talkman device says, "Please say the following words as they appear on the screen."Confidential: For informational use by Honeywell resellers and customers onlyTemplate Training Options | 75
The Talkman device stops speaking and words to train are only displayed on the screen. Speak the wordsas they appear on the device display. Words appear in random order and are repeated at least four times toget an accurate recording of how you speak the words. If it prompts you for phrases, say the phrase naturally,without exaggerated pauses between the words.When the device has asked for all words in the task the necessary number of times, the device will say,"Creating voice templates. Please wait." It will then beep periodically until all of the remaining voice templateshave been created.During the beeping, the device periodically repeats the "... Please wait" phrase to alert the user that it is stillbusy. When the remaining voice templates have been created, the device says, "Finished creating voicetemplates." The device then goes to sleep. You can begin the task by pressing the Play/Pause button.You can expect the device to beep for approximately two minutes after all of the vocabulary words have beenspoken. If the operator presses any of the device's buttons during this time period, the device says, "Creatingvoice templates. Please wait."Disconnect the training device and begin your task by pressing the Play/Pause button.Training through VoiceConsole's DisplayNote: Supported when using VoiceConsole 3.0 or newer with VoiceClient 3.5 and newer and VoiceCatalystMP 1.0 and newer.You can view the words the device asks you to train on a computer screen, through the user interface, orpocket PC device screen as you go through the training process. See Viewing Dialog Between a Device andan Operator in the VoiceConsole online help for more information.Training Using a Printed List of WordsIf you suspect operators may have a difficult time recognizing the words the device is speaking during training,you can create a print out of the words used in the task that the device will ask the operators to train.Note: This method is supported when using VoiceConsole 3.1 or newer.1. If a current operator has previously performed the task the new operator is going to use, go to VoiceConsoleand perform the steps for viewing an operator’s voice templates using the current operator. See ManagingOperator Numbers in the VoiceConsole online help for more information.2. On the Manage Operator Templates:<operator name> page in VoiceConsole, print the list of trained words.See Viewing Printable Versions of List Data in the VoiceConsole online help.3. If necessary, on the printed list, circle commonly misheard or confusing words.Confidential: For informational use by Honeywell resellers and customers only76 | Vocollect Talkman A500 Product Guide
Figure 38: Printed List with Commonly Misheard or Confusing Words Circled4. Vocollect recommends the new operator review the list prior to training so he or she is familiar with thewords that will be usedIf templates have not been trained for the task the new operator is going to use, have the supervisor or currentoperator train templates for that task and perform the steps above. To proceed with the actual training, followthe detailed list of instructions in the “Training with the Talkman Only” section above.Confidential: For informational use by Honeywell resellers and customers onlyTemplate Training Options | 77
Appendix EComplianceThis appendix contains the regulatory compliance information for Vocollect products.Vocollect™Regulatory ComplianceStatement of Agency ComplianceVocollect devices and wireless headsets are designed to be compliant with the rules and regulations in thelocations into which they are sold and are labeled as required. Vocollect devices are type approved and donot require the user to obtain license or authorization before using them. Changes or modifications notexpressly approved by Vocollect, Inc. could void the user's authority to operate the equipment.Federal Communications Commission ComplianceFCC Class B Compliance StatementPart 15 of the Federal Communications Commission (FCC) RulesThis device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1)This device may not cause harmful interference, and (2) this device must accept any interference received,including interference that may cause undesired operation.Note: This equipment has been tested and found to comply with the limits for a Class B digital device,pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection againstharmful interference in a residential installation. This equipment generates, uses and can radiate radiofrequency energy and, if not installed and used in accordance with the instructions, may cause harmfulinterference to radio communications. However, there is no guarantee that interference will not occur ina particular installation. If this equipment does cause harmful interference to radio or television reception,which can be determined by turning the equipment off and on, the user is encouraged to try to correctthe interference by one or more of the following measures:• Reorient or relocate the receiving antenna.• Increase the separation between the equipment and receiver.• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.• Consult the dealer or an experienced radio/TV technician for help.RF Exposure StatementWarning: Vocollect Wireless products comply with International Commission on Non-Ionizing RadiationProtection (ICNIRP), IEEE C95.1, Federal Communications Commission Office of Engineering and Technology(OET) Bulletin 65, Canada RSS-102, and European Committee for Electrotechnical Standardization (CENELEC)limits for exposure to radio frequency (RF) radiation.Caution: Exposure to Radio Frequency Radiation.• The following devices each contain an internal low-power radio: Talkman™devices and SRX/SRX2Wireless Headset.• The radiated output power of Vocollect™devices and headsets is far below the FCC/IC/EU radiofrequency exposure limits.• Nevertheless, Vocollect devices shall be used in such a manner that the potential for human contactwith the radio antenna during normal operation is minimized. The device should not be used if theConfidential: For informational use by Honeywell resellers and customers only
case is open or if the internal antenna is exposed. When not in use, the Vocollect devices should bepowered off. In addition, the device should be worn in accordance with the instructions for this device.• Operation of this device in the band 5150–5250 MHz is only for indoor use to reduce the potential forharmful interference to co-channel mobile satellite systems.•Users should also be advised that high-power radars are allocated as primary users (i.e. priority users)of the bands 5250-5350 MHz and 5650-5850 MHz and that these radars could cause interferenceand/or damage to LE-LAN devices.Avertissement:Exposition aux radiations de fréquences radio.• Les appareils suivants contiennent chacun une radio de faible puissance interne: Talkman dispositifset casque sans fil SRX/SRX2.• La puissance de rayonnement des appareils de Vocollect et casques est bien inférieure aux limitesd'exposition aux fréquences radio de la FCC/IC/EU.• Néanmoins, les dispositifs Vocollect doivent être utilisés de telle sorte que le potentiel pour le contacthumain avec l'antenne de la radio pendant le fonctionnement normal est réduit au minimum. L'appareilne doit pas être utilisé si le boîtier est ouvert ou si l'antenne interne est exposée. Lorsqu'il n'est pasutilisé, les dispositifs de Vocollect doivent être éteints. En outre, l'appareil doit être porté en conformitéavec les instructions pour cet appareil.• Le fonctionnement de cet appareil dans la bande 5150-5250 MHz est réservé à une utilisation enintérieur afin de réduire les risques d'interférences nuisibles aux systèmes par satellite mobiles dansle même canal.• Les utilisateurs doivent également être informés que les radars à haute puissance sont désignéscomme utilisateurs principaux (c.-à-d. utilisateurs prioritaires) des bandes 5250-5350 MHz et 5650-5850MHz et que ces radars pourraient provoquer des interférences et/ou endommager les appareils LANexempts de licence.Vocollect products contain one of the following radio devices. See device label.Maximum SAR ValueCanadian ID #FCC ID#Card Manufacturerand P/NVocollect DeviceLa valeur maximaleFabricant de lacarte et P/NAppareil deVocollect 10 gm avg.1 gm avg.0.062 W/Kg0.148 W/Kg2570A-TT80011MQO-TT-800-1-1USI WM-BA-MR-01A500CSR BlueCore6Model: TT-800-1-10.016 W/Kg0.027 W/Kg2570A-TAP80101MQO-TAP801-01Lesswire WiBear-SFA500CSR BlueCore6Model: TAP801-010.22 W/Kg0.14 W/Kg2570A-TAP80201MQO-TAP802-01LSR TiWi5A500CSR BlueCore6Model: TAP802-01Canadian ComplianceThis device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to thefollowing two conditions: (1) this device may not cause interference, and (2) this device must accept anyinterference, including interference that may cause undesired operation of the device.Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts delicence. L'exploitation est autorisée aux deux conditions suivantes : (1) l'appareil ne doit pas produire deConfidential: For informational use by Honeywell resellers and customers only80 | Vocollect Talkman A500 Product Guide
brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillageest susceptible d'en compromettre le fonctionnement.Cumplimiento de normas mexicanaLa operación de este equipo está sujeta a las siguientes dos condiciones: (1) es posible que este equipo odispositivo no cause interferencia perjudicial y (2) este equipo o dispositivo debe aceptar cualquier interferencia,incluyendo la que pueda causar su operación no deseada.Маркировка EAC и соблюдение Российские нормативов (Russian Compliance)Предназначенная для продажи в России, Казахстана и Беларуси продукция маркирована специальнымобразом (знак EAC), что указывает на соответствие Таможенный союза требованиям и нормам.Поправки и дополнения к этим требованиям и нормам также учтены.(Products intended for sale in Russia, Kazakhstan, and Belarus are labeled with the EAC mark, which indicatescompliance with the Customs Union requirements and standards. Amendments to these requirements andstandards are included.)Номер модели (Model Number)Инвентарного номера (PartNumber)Модель (Model)CM-700-1-1CM-700-1Комбинированное зарядноеустройство на 10 ячеек T5/A500(T5/A500 Combination Charger)Made in USA, страна производства СШАRatings (voltage), Напряжение: 220V-50HzСоответствие агента: Л.Н. Голубова , генеральный директор, ООО "Дофин" , 140573, РФ, Московскаяобл., Озерский район, с. Бояркино,Compliance agent: L.N. Golubova, CEO, Dofin, Ltd., Boiarkino, Ozersky area, Moscow region, 140573RussiaCE Marking & European ComplianceProducts intended for sale within the European Union are marked with the CE Mark, which indicates complianceto applicable Directives and European Normes (EN) as follows. Amendments to these Directives or ENs areincluded.Confidential: For informational use by Honeywell resellers and customers onlyCompliance | 81
Model NumberPart NumberModel NameTT-800-1-1TT-800A500TAP802-01TT-802A500Important Notice: This device is a wireless terminal that operates in the2.4GHz and 5GHz ISM frequency bands and is intended for lightindustrial use in all EU and EFTA member states. See restrictions below.Italy Restrictions: If used outside of own premises, general authorization is required.France Restrictions: Outdoor use is limited to 10mW e.i.r.p. within the band 2454-2483.5This device must be used with Access Points that have employed and activated a radar detection featurerequired for European Community operation in the 5 GHz bands. This device will operate under the controlof the Access Point in order to avoid operating on a channel occupied by any radar system in the area. Thepresence of nearby radar operation may result in temporary interruption in communications of this device.The Access Point's radar detection feature will automatically restart operation on a channel free of radar.You may consult with the local technical support staff responsible for the wireless network to ensure theAccess Point device(s) are properly configured for European Community operation.In order to ensure compliance with the latest European standards, VoiceCatalyst 2.1.1 or newer or VoiceClient3.9.1 or newer voice software must be loaded on A500 devices.Model NumberPart NumberModel NameTT-800-1-1TT-801A500TAP801-01In order to ensure compliance with the latest European standards, VoiceCatalyst 2.1.1 or newer or VoiceClient3.9.1 or newer voice software must be loaded on A500 devices.This device is a 2.4 GHz wireless device intended for light industrial usein all EU and EFTA member states.Regulatory Approvals for Bluetooth®Radio DevicesVocollect devices that contain an integrated Bluetooth™module are designed to comply with the most currentapplicable standards on safe levels of RF energy, developed by the Institute of Electrical and ElectronicsEngineers (IEEE) and the American National Standards Institute Communications Commission (FCC).The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks byVocollect is under license. Other trademarks and trade names are those of their respective owners.Made in the U.S.A.VocollectPittsburgh, PAConfidential: For informational use by Honeywell resellers and customers only82 | Vocollect Talkman A500 Product Guide
Declaration of Conformity: RoHSDirective 2011/65/EU of the European Parliament and Council of 8 June 2011Restriction of Hazardous Substances (RoHS)Products Manufactured by Vocollect™All Vocollect manufactured products shipped by Vocollect as of 1 January 2012 to destinations where theDIRECTIVE 2011/65/EC OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 8 June 2011 (RoHS2) applies are compliant with this directive on the restriction of the use of certain hazardous substances inelectrical and electronic equipment.The parts do not exceed the maximum concentrations by weight in homogenous materials for:• 0.1% lead (Pb)• 0.1% Hexavalent chromium (Cr6+)• 0.1% polybrominated biphenyl (PBB)• 0.1% polybrominated diphenyl ether (PBDE)• 0.01% cadmium (Cd)or qualify for an exemption to the above limits as defined in the Annex of the RoHS Directive.Third Party products sold by VocollectVocollect has obtained verification from all suppliers of all third party products that versions of those productsshipped by Vocollect as of 1 January 2012 to destinations where the DIRECTIVE 2011/65/EC OF THEEUROPEAN PARLIAMENT AND OF THE COUNCIL of 8 June 2011 (RoHS 2) applies are compliant withthis directive on the restriction of the use of certain hazardous substances in electrical and electronic equipment.The parts do not exceed the maximum concentrations by weight in homogenous materials for:• 0.1% lead (Pb)• 0.1% Hexavalent chromium (Cr6+)• 0.1% polybrominated biphenyl (PBB)• 0.1% polybrominated diphenyl ether (PBDE)• 0.01% cadmium (Cd)or qualify for an exemption to the above limits as defined in the Annex of the RoHS Directive.Confidential: For informational use by Honeywell resellers and customers onlyCompliance | 83
IndexAA500 charger41LED indicators 41A500 device15–18, 22, 39, 61–62, 66–67, 69–70battery 16battery specifications 61charging 16combination charger 39combination charger, specifications 62device cover 69device cover specifications 70device cover, putting on 70inserting battery 17LED indicators 22pairing display 66removing battery 18removing from charger 17shoulder harness 67specifications 61A500 deviceA700 device65accessories 65display 65Pidion BM-170 65A500 VMT29–32accessories 30connecting cables 32installing in vehicle 29positioning in forklift 31A700 device66pairing display 66accessories29, 65, 68, 71belts, belt clips 68Pidion BM-170 display 65Talkman devices 65Talkman, part numbers 71vehicle mount 29adjustable shoulder harness67specifications 67Bbar code reader problems43won't scan 43batteries11, 16–19, 61charging, A500 device 16charging, T5 device 16batteries (continued)handling 11inserting into Talkman devices 17removing from Talkman devices 18specifications, A500 device 61specifications, T5 device 61warm-up time 19battery safety 11beeping 44belt clips 68belts68–69sizes 69specifications 69blinking 22, 41blue 22Bluetooth 66button, not responding 44Cchargers17, 39–41, 62–63, 72part numbers 72removing A500 device 17T5/A500 10-bay Combination Charger 39T5/A500 combination, attaching power supply 40T5/A500 combination, installing wall mount 41T5/A500 combination, power supply specifications 63T5/A500 combination, specifications 62T5/A500 combination, wall mount 40cleaning procedures 26cold battery 19combination charger19–20, 39–41, 62–63attaching power supply 40easy configuration 19easy configuration, additional devices 20easy configuration, setup 19power supply specifications 63specifications 62wall mount 40wall mount, installing 41commands 25configure74QTERM 74contact 12copyright 3covers, See device coversDdanger 11device covers69–70Confidential: For informational use by Honeywell resellers and customers onlyIndex | 85
device covers (continued)A500 device 69putting on A500/T5-Series device 70specifications 70device problems44–45beeping 44keeps shutting off 45won't load a voice application 44won't load an operator template 44won't respond to button presses 44won't turn on 44devices15, 26cleaning 26Talkman A500 15display 65Eeasy configuration19–20additional devices 20setup 19equipment26cleaning 26equipment problems 43error messages48, 53numbered 48spoken 53Ffaster 24female 25forklift29, 31–32connecting cables 32installing A500 into 29installing mounting brackets for device 31positioning device 31Ggender, changing 25green 22, 41Hhardware documentation, about 3headset problems43can't hear anything 43headsets9about 9hearing impaired users 26higher 24LLED indicators22, 41, 47A500 22A500 charger 41T5 charger 41T5m charger 41troubleshooting with 47louder 24lower 24Mmale 25Nnumbered error messages 48Ooperator template44load 44Ppair66display with device 66part numbers71–72chargers 72Talkman accessories 71Talkman devices 71patents 14Pidion BM-17065–66, 74pairing device 66pitch, changing 24power supply40, 63attaching to T5/A500 combination charger 40T5/A500 combination charger specifications 63QQTERM Visual Training Device74configure 74RRAM mounts 30red 22, 41repairs58–59package 58return 58–59Confidential: For informational use by Honeywell resellers and customers only86 | Vocollect Talkman A500 Product Guide
Ssafety 11scan problems 43screen 65send back 58–59shoulder harness67A500 device 67specifications 67shut down 45slower 24softer 24speaker, changing 25specifications61–62, 67, 69–70A500 battery 61A500 device 61A500 device cover 70belts 69T5 battery 61T5 device cover 70T5/A500 10-bay combination charger 62T5/A500 Adjustable Shoulder Harness 67speed, changing 24spoken error messages 53TT5 device16, 39, 62, 70battery 16charging 16combination charger 39combination charger, specifications 62device cover specifications 70device cover, putting on 70T5 VMT30–32accessories 30connecting cables 32positioning in forklift 31T5-Series devices61battery specifications 61Talkman25, 71accessories, part numbers 71commands 25Talkman A500 15Talkman devices9, 18, 65, 71about 9accessories 65part numbers 71removing battery from 18template44load 44training73–76templates 73, 75–76training (continued)visual training 74training templates 73, 75–76troubleshooting43–45, 47bar code reader won't scan 43by LED indicators 47can't hear through headset 43device beeps 44device doesn't respond to button presses 44device shuts off 45device won't load an operator template 44device won't turn on 44equipment problems 43won't load a voice application 44turn on device 44Uunresponsive device 44Vvehicle mount29–3212-volt 3224-volt 3236-volt 3248-volt 32accessories 30connecting cables 32installing mounting brackets 31positioning device in forklift 31VMT29, 36, 59installation best practices 36successful installation 36Vocollect12contact 12voice23–25adjusting 23changing gender 25changing pitch 24changing speed 24changing volume 24faster 24higher 24louder 24lower 24slower 24softer 24voice application44load 44volume, changing with device buttons 24volume, changing with voice 24Confidential: For informational use by Honeywell resellers and customers onlyIndex | 87
Yyellow 22, 41Confidential: For informational use by Honeywell resellers and customers only88 | Vocollect Talkman A500 Product Guide

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